SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Quality of Care
(Tag F0684)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure each resident receives the necessary care and services in acco...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure each resident receives the necessary care and services in accordance with professional standards of practice (N6, Wisconsin Nurse Practice Act) for 1 of 13 sampled residents (R20) resulting in actual harm. R20 was self-transferring multiple times and on the eighth attempt, suffered an unwitnessed fall. The facility failed to provide an assessment completed by an RN (Registered Nurse) or with RN oversight at the time of the fall. The facility failed to notify the physician timely of the fall, failed to relay all of R20's symptoms to physician and DON B (Director of Nursing) at the time of the fall, and failed to notify physician of changes of condition following the fall. R20 was found to have a left acetabular (hip joint socket) fracture. Evidenced by:Facility policy, titled Change in Condition of the Resident, reviewed 9/20/22, includes, in part: .When a resident presents with a possible change in condition, after a fall or other possible trauma, or noted changes in mental or physical functioning: assess the resident's need for immediate care/medical attention. Provide emergency care as needed. Assessment/evaluation could include, but is not limited to, the following: vital signs, oxygen saturation, blood glucose level .lacerations - amount of bleeding drainage, size/depth of wound, dressings/condition of - if in place.Swelling, edema, discoloration.pain- location, type, intensity, duration, causative factors . alteration in level of consciousness, ability to respond . bowel and bladder control, sensory weakness or change.speech disorder.abdominal spasms or pain . Flushing, cyanosis, blanching.Abduction, adduction, shortening or improper position of extremities.Notify resident's physician.Immediate notification for any symptoms and signs or apparent discomfort, or a marked change in relation to usual symptoms and signs, or unrelieved by measures already prescribed requires a phone call to the provider . Do not fax for issues requiring immediate notification.Non immediate notification: Notifications that do not require immediate consultation with physician . Notify resident's family/responsible party as applicable and in accordance with resident's wishes. Monitor resident's condition frequently until stable or transported to a higher level of care .ensure resident's change in condition is included on the 24 hour report to be reviewed later . Documentation needs to include, but is not limited to the following: description of change in condition noted and assessment or observation of findings, emergency care provided, notification of physician, notification of appropriate party .According to the Wisconsin Nurse Practice Act, N6.03(1), An R.N. (Registered Nurse) shall utilize the nursing process in the execution of general nursing procedures in the maintenance of health, prevention of illness or care of the ill. The nursing process consists of the steps of assessment, planning, intervention, and evaluation. This standard is met through performance of each of the following steps of the nursing process:(a) Assessment. Assessment is the systematic and continual collection and analysis of data about the health status of a patient culminating in the formulation of a nursing diagnosis.(b) Planning. Planning is developing a nursing plan of care for a patient which includes goals and priorities derived from the nursing diagnosis.(c) Intervention. Intervention is the nursing action to implement the plan of care by directly administering care or by directing and supervising nursing acts delegated to L.P.N.s (Licensed Practical Nurse) or less skilled assistants.(d) Evaluation. Evaluation is the determination of a patient's progress or lack of progress toward goal achievement which may lead to modification of the nursing diagnosis.R20 admitted to the facility initially on 10/14/24 and has diagnoses that include paroxysmal atrial fibrillation (irregular rapid heart rate), unspecified fracture of left acetabulum (hip joint socket), acute kidney failure, hypothyroidism, benign prostatic hyperplasia with lower urinary tract symptoms (enlarged prostate gland that can cause urination difficulty), other obstructive and reflux uropathy (abnormality of the urinary tract).R20's Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 4/20/25, indicates R20's cognition is severely impaired with a Brief Interview for Mental Status (BIMS) score of 4 out of 15. Section GG of this assessment indicates R20 needed substantial/maximum assist for toileting, going from sit to stand, and supervision or touching assist for walking.R20's Fall/Risk Management Report titled Un-witnessed Fall, dated 6/29/25 05:00, includes in part: . Nursing description: Resident bed alarm sounding in room. As staff respond to alarm, staff hear a loud crash. Find resident on the floor, he had fallen into an old record cupboard along the wall on his roommate's side of the room. Resident lying on his left side, feet were toward the bed, head toward roommate side of room. [NAME] was at heater, facing the door. Seeming resident was walking toward the bathroom and had collapsed and went to the left of walker. [NAME] was left standing by itself. Resident was pale and diaphoretic (excessive sweating). Noted to have some slurred speech at the initial response time. Quick stroke assessment was negative. Tongue came out straight, equal hand grip strength. Resident complaining of pain to left elbow and left shoulder at this time. Resident description: Resident states that he was going to the bathroom. However resident has made the walk multiple times this shift to the bathroom and knows where to go, even in the dark. Resident was walking in the opposite direction at the time of his fall.Immediate Action Taken, Description: Resident VS (vital signs) taken immediately. Stroke assessment completed. Rapid trauma assessment completed. No complaints of pain to chest/ribs, abdomen or hips. No external/internal rotation to feet, no limb shortening of lower extremities present. Resident assisted to the bed with 3 staff members. Skin assessment completed. Skin tear unable to be approximated, wound covered with ABD and wrapped with kerlix at this time. Resident taken to Hospital? NoIt is important to note the nurse who prepared this report and conducted the assessments is a Licensed Practical Nurse (LPN) (LPN H). R20 was moved from the floor without an RN assessment. There is no evidence ROM was evaluated prior to moving R20.Additional information provided by facility via email on 7/23/25 indicates DON B (Director of Nursing) was updated at 6:05 AM regarding the fall incident. (Of note, this is an hour after R20 fell and this is not documented in R20's falls note.)6/29/25 Neuro check form indicates 5:00 AM pain is a 56/29/25 Neuro check form indicates 5:35 AM pain is a 5Surveyor reviewed the fax that was sent to the provider by LPN H dated 6/29/25 and sent at 6:34 AM. Fax states, in part: : .Resident had an unwitnessed fall this morning. Attempting to take self to bathroom for the 8th time tonight. Resident more confused, walking opposite direction from bathroom, resident fell into a cupboard on roommate's side of room. Skin tear to left elbow unable to be approximated. Wound covered with ABD (antibiotic ointment) and Kerlix. C/o pain to tear and left shoulder. Would you like any labs or Xrays of shoulders?It is important to note there is no mention in this fax of resident being pale, diaphoretic, or having slurred speech as it states in the risk management report. There is no mention of the nurse doing a stroke assessment or rapid trauma assessment in the fax.R20's documentation indicated the following:On 6/29/25 at 6:18 AM, Note text: Resident had a fall this morning in room as he was transferring self and taking self to bathroom. Resident had done this same thing 7 other times this shift. This marking his 8th attempt. Resident was walking opposite of bathroom and had fallen into a cupboard on his roommate's side of the room breaking it. Resident has a skin tear to left elbow and left shoulder. Fax sent to PCP (primary care physician) re: pain to areas and multiple attempts.It is important to note that 6/29/25 (date of fall) was on a Sunday. It's also important to note there is no mention of the nurse doing range of motion assessment to upper and lower extremities in this progress note. On 6/29/25 Neuro check form indicates at 7:35 AM (0735) R20 rated his pain at a 5On 6/29/25 at 8:13 AM, Note text: POA/wife (power of attorney) updated of fall at 0800.On 6/29/25 at 8:28 AM, Note text: On call MD [Doctor's name] contacted and updated of resident fall. D/T resident c/o pain to left shoulder and rib area, verbal order given for X-rays. [Doctor's name] asks that resident respiratory status be monitored and report any SOB (shortness of breath) or distress. Verbal order also given for UA (urinalysis) and urine culture d/t resident more frequent urination which results in resident self transferring and more frequent incontinence. Orders placed and POA updated.On 6/29/25 at 10:21 AM, Note text: Floor nurse called into resident room by staff. CNA's (certified nursing assistants) were assisting resident when dried blood was noted on back of shirt. Resident was c/o pain and burning to area. 3 open areas were noted to resident left upper back. One open area was small in size and superficial abrasion. Second measured .75 cm x 1.5 cm. Third measured 8 cm x 1 cm. Area was cleansed. Triple antibiotic ointment applied, and area covered with nonwoven gauze.Of note, there is no mention of contacting R20's physician/provider regarding open areas noted to R20's back.6/29/25 Neuro check form indicates at 10:36 AM Pain rated at a 5.On 6/29/25 at 11:03 AM, Nurses note indicates PRN Tylenol given.6/29/25 Neuro check form indicates at 3:35PM pain rated at a 7.6/29/25 Neuro check form indicates at 6:05 PM pain rated at a 4. On 6/29/25 at 6:47 PM, Note text: At 18:30, went into room and resident lying in bed. POA, son and daughter in room. No S/SX (signs and symptoms) of pain when visualizing resident. Lung sounds clear throughout. No SOB noted. O2 sat (saturation) is 92% on RA (room air). Pulse 84 regular. Resident has AROM (active range of motion) to right UE (upper extremities) and LE (lower extremities). When asked to move left arm, resident refuses. When asked to move LLE (left lower extremities), resident is able to move left leg left and right. Unwilling to move or allow writer to move LLE up or down. No internal or external rotation noted to BLE (bilateral lower extremities). No shortening noted. Family states that X ray was for rib and hip. Informed family that the order was for shoulder and rib due to pain after the fall. Family stated, Well maybe they got the hip too with that X ray. When auscultating lung sounds, resident complained of pain when touching left rib area. Questioned if resident would like something for pain and he stated yes. PRN (as needed) Tylenol given. POA questioning results of X ray and informed POA that no results yet from imaging and will call company to see where they are at with the results. POA voiced appreciation for the update. Placed call to mobile imaging at 1845 and spoke with tech stating that results are not in and that they will fax results when available. Confirmed fax number with tech.It is important to note this is the first assessment completed by an RN (Registered Nurse) on R20 since his fall over 13 hours prior. Initial assessment was completed by LPN H. R20 is refusing to move his left arm and leg during ROM assessment, this is a change in R20's status. No evidence a physician/provider was notified.6/29/25 at 7:35 PM (1935) indicates PRN (as needed) Tylenol given, follow up pain evaluation indicated as 0.6/30/25 at 1:16 AM, Note text: The current status is resting in bed. C/o (complains of) pain when moving and touching him PRN Tylenol given. Continue to monitor.Of note: R20 continued to have pain when being moved or touched, no evidence a physician/provider was updated. There is no documentation of an assessment on Night shift. 6/30/25 at 2:04 AM, Note text: Received X ray results from (imaging company name). Left X ray, shoulder. There is no evidence of acute fracture or dislocation. X ray of ribs, unilateral; include PA (posterior anterior) chest. There is no left rib fractures. No evidence of acute cardiopulmonary disease. No pneumothorax. X ray results faxed to PCP.6/30/25 at 0229 (2:29AM) Neuro check form indicates Tylenol ES (extra strength) given Pain rating of a 6 with grimaces and withdraws being marked as yes.6/30/25 at 6:48 AM, Note text: Resident pain level every shift use PAINAD if resident unable to verbalize pain. Yells at the slightest movement. Pain appears to be in left upper leg or hip.It is important to note R20 yells at the slightest movement, there is no evidence of staff contacting a physician with this increase in pain. There is no RN assessment even though there is increased pain noted after R20 sustained a fall on 6/29/25. 6/30/25 at 8:51 AM, Note text: Resident is laying in bed with eyes partly open and readily responds to voice. Resident took his medications this morning but refused breakfast. He refuses to sit up or change position. Resident complains of pain in his left hip, leg, and or heel. Tylenol was ineffective in pain management. Family would like to get X rays of those areas. Resident yells in pain before he even gets touched. Resident has wounds that are draining onto the bed sheets and refuses to let us touch them. Resident is more confused that [sic] usual. Discussed the resident status with POA (wife) and she agreed that he needs to be sent to the ER to get full medical care. POA requests that he should not be given oxycodone (her usual request). Called [Doctors name] at the [NAME] clinic and left message requesting order for transfer to ER.Of note, R20's POA indicated wanting him sent to the ER, facility staff did not send R20 right away, staff waited for an order from the clinic.6/30/25 at 9:01 AM, Note text: Nurse [Nurses name] from [NAME] Clinic called and communicated orders from [Doctors name] for transfer to ER.6/30/25 at 9:28 AM, Note text: Called [NAME] County [NAME] requesting a non-emergent transfer to the ER. Called ER nurse and provided nurse-to-nurse report.6/30/25 at 9:51 AM, Note text: Resident was taken to ER via ambulance. Wife notified.6/30/25 at 2:39 PM, Note text: Hip fracture from fall.6/30/25 at 5:01 PM, Note text: hospitalized . R20's Emergency Department Notes/Hospital Record, dated 6/30/25 at 10:17 AM, includes in part: .Patient presenting to the emergency department following a fall at the nursing home 3 days ago with the patient having persistent severe pain, inability to ambulate, and worsening confusion over the past 2-3 days.Patient given IV pain medications due to concern for underlying hip fracture.Elbow x-ray also obtained prior to obtaining CT scan of the abdomen and pelvis given patient's complaints, however showing no evidence of fracture. CT scan of the abdomen and pelvis returning with concern for bladder thickening and cystitis, new left-sided acetabular fracture of the posterior and anterior pillars, as well as new L3 compression fracture.Patient was discussed with on-call orthopedic surgeon, [surgeon's name], with recommendation for conservative management of acetabular fracture given patient's poor bone quality, not surgical candidate.recommended 6 weeks non weight bearing.Admit for pain management adjustment. With a non-operable hip fracture in a frail 92 year, particularly one who has had poor oral intake in the last two days, the prognosis is concerning. R20's CT (computed tomography) Abdomen Pelvis with contrast Report, dated 6/30/25 at 1:19 PM, includes in part: .Osseous structures: Old healed fracture deformities at the left superior and inferior pubic rami. Acute mildly comminuted and mildly displaced left acetabular fracture with involvement of both the anterior and posterior columns. Stable chronic moderate to severe compression fracture at T11. Newly visualized and likely acute moderate compression fracture at the L3 vertebral body.Of note, R20 went greater than 24 hours with a broken mildly comminuted (bone breaks into 3 or more pieces caused by high forced accidents or trauma i.e. falls) and mildly displaced (bone fragments are not properly aligned) left acetabular (hip socket) fracture.On 7/21/25, Surveyor attempted to contact the 2 CNAs who were on duty the time of R20's fall. Surveyor left voicemail with no return calls.On 7/21/25 at 11:38 AM, Surveyor interviewed CNA J and asked if R20 self-transfers and what interventions are in place for R20 to prevent falls. CNA J indicated yes, R20 self-transfers and he has bed and chair alarms and they take him to the bathroom every 2 hours minimum.On 7/21/25 at 11:41 AM, Surveyor interviewed CNA K and asked if R20 self-transfers and what fall interventions are in place for this resident. CNA K indicated R20 does self-transfer, not as often as he used to before his fall but he does still self-transfer some. CNA K also indicated they take him to the bathroom every 2 hours minimum but he will let staff know when he has to go when he is in common areas. CNA K indicated he has fall alarms, bed in low position, chair at bedside, and stated he likes to sit in the sun in the dayroom.On 7/21/25 at 10:44 AM via phone, Surveyor interviewed LPN I regarding R20's fall. LPN I stated she started her shift after R20's fall. She stated it's common for R20 to self-transfer and he has bed and chair alarms and staff should be doing frequent checks as much as they can. LPN I stated LPN H did hip assessment on lower extremities and nothing hurt R20 at that time. LPN I indicated the assessment should be in R20's progress notes. Surveyor reviewed R20's progress notes and there is no mention of assessments completed in LPN H's progress notes from the fall. Surveyor observed hip assessment in fall report but not progress notes.Surveyor attempted to contact LPN H three times via phone. Surveyor was not successful in reaching LPN H.Surveyor checked the schedules for 6/28/25 (into 6/29) and 6/29/25 (into 6/30) and there were no RNs on duty on night shift either of those days.On 7/17/25 at 2:59 PM, Surveyor interviewed DON B (Director of Nursing) who indicated if no RN is on the schedule, she is on call 24/7. In a follow up interview with DON B and EM L on 7/21/25 at 12:29 PM, DON B indicated she would have expected staff to have increased supervision for R20 after he was self-transferring 7-8 times and temporary interventions. DON B indicated LPN did the assessments on R20 and called DON B after she completed them, they were done without RN oversight. DON B stated LPN H called her after the fall and told her what happened and about rotation and ROM, didn't have concerns. Surveyor asked if LPNs could perform assessments and DON B stated, They can collect data. She would have expected staff to put assessments completed in the resident's progress notes. Surveyor asked DON B how staff got R20 off of the floor after his fall. DON B stated it's not in LPN's documentation but after talking with staff, it was with a Hoyer lift. DON B indicated this should have been documented. DON B stated LPN H did not inform DON B of R20's slurred speech, being pale and diaphoretic when she called her at 6:05 AM after R20's fall. DON B indicated she would have expected an immediate phone call to the physician instead of a fax with those symptoms. Surveyor asked DON B who did the stroke assessment on R20 and stated LPN H. DON B indicated an RN should do stroke assessments. Surveyor asked DON B if any staff education was done after this incident, and she indicated not that she's aware of.R20 was self-transferring multiple times in one shift and had an unwitnessed fall. R20 had a change in condition without an RN assessment or continued monitoring. R20's provider was not updated with R20's changes in condition resulting in a delay in treatment and R20 was found to have a left acetabular (hip joint socket) fracture.
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that each resident receives adequate supervision and assistanc...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 1 residents (R20) reviewed for falls resulting in actual harm.R20 was self-transferring multiple times and on the eighth attempt, suffered an unwitnessed fall. The facility failed to provide temporary interventions to address the self-transferring. R20 was found to have a left acetabular (hip joint socket) fracture.This is evidenced by:Facility policy, titled Fall Prevention and Management Guidelines, reviewed and revised on 7/18/24, states in part; Each resident will be assessed for fall risk and will receive care and services in accordance with their individualized plan of care to minimize the likelihood of falls or reduce the possibility/severity of injury. A fall is an event in which an individual unintentionally comes to rest on the ground, floor, or other level, but not because of an overwhelming external force. The event may be witnessed, reported, or presumed when a resident is found on the floor or ground, and can occur anywhere . When any resident experiences a fall, the facility will complete a post fall assessment and review: physical assessment with vital signs, neuro checks for any unwitnessed fall or witnessed fall where resident hits their head.alert MD of any abnormal findings from neuro checks - do not wait until series is completed to notify MD of abnormal findings.complete an incident report in Risk Management, notify physician and family/responsible party, review resident's care plan and update with any new interventions put in place to try to prevent additional falls, document all assessments and actions, obtain witness statements from other staff with possible knowledge or relevant information.R20 admitted to the facility initially on 10/14/24 and has diagnoses that include: paroxysmal atrial fibrillation (irregular rapid heart rate), unspecified fracture of left acetabulum (hip joint socket), acute kidney failure, hypothyroidism, benign prostatic hyperplasia with lower urinary tract symptoms (enlarged prostate gland that can cause urination difficulty), and other obstructive and reflux uropathy (abnormality of the urinary tract).R20's Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 4/20/25, indicates R20's cognition is severely impaired with a Brief Interview for Mental Status (BIMS) score of 4 out of 15. Section GG of this assessment indicates R20 needed substantial/maximum assist for toileting, going from sit to stand, and supervision or touching assist for walking.R20's Comprehensive Care Plan states in part: .Focus: At risk for falls .Interventions/Tasks: Bed in low position, date initiated: 10/14/24 . Broda chair by bedside when in bed, date initiated: 7/1/25 .Chair and bed alarms placed and check for proper functioning and placement every shift, date initiated: 5/2/25 .Encourage to transfer and change positions slowly, date initiated: 10/14/24 .FALL RISK (FYI), date initiated: 7/1/25 .Have commonly used articles within easy reach, date initiated: 10/14/24 .Reinforce need to call for assistance, date initiated: 10/14/24 .Reinforce w/c (wheelchair) safety as needed such as locking brakes, date initiated: 10/14/24 .Focus: Urinary Incontinence .Intervention/Tasks: Offer toileting every 2 hours and PRN, date initiated 1/26/25 .R20's Fall/Risk Management Report titled Unwitnessed Fall, dated 6/29/25 05:00 (5:00 AM), includes in part: . Nursing description: Resident bed alarm sounding in room. As staff respond to alarm, staff hear a loud crash. Find resident on the floor, he had fallen into an old record cupboard along the wall on his roommate's side of the room. Resident lying on his left side, feet were toward the bed, head toward roommate side of room. [NAME] was at heater, facing the door. Seeming resident was walking toward the bathroom and had collapsed and went to the left of walker. [NAME] was left standing by itself. Resident was pale and diaphoretic. Noted to have some slurred speech at the initial response time. Quick stroke assessment was negative. Tongue came out straight, equal hand grip strength. Resident complaining of pain to left elbow and left shoulder at this time. Resident description: Resident states that he was going to the bathroom. However resident has made the walk multiple times this shift to the bathroom and knows where to go, even in the dark. Resident was walking in the opposite direction at the time of his fall.Immediate Action Taken, Description: Resident VS (vital signs) taken immediately. Stroke assessment completed. Rapid trauma assessment completed. No complaints of pain to chest/ribs, abdomen or hips. No external/internal rotation to feet, no limb shortening of lower extremities present. Resident assisted to the bed with 3 staff members. Skin assessment completed. Skin tear unable to be approximated, wound covered with ABD and wrapped with kerlix at this time. Resident taken to Hospital? No.It is important to note the nurse who prepared this report and conducted the assessments is a Licensed Practical Nurse (LPN) (LPN H) and R20 was moved without an RN assessment. It's also important to note there is no mention of LPN H doing a range of motion assessment to the upper and lower extremities prior to moving R20.Additional information provided by facility via email on 7/23/25 indicates DON B (Director of Nursing) was updated at 6:05 AM regarding the fall incident. (Of note, this is an hour after R20 fell.)R20's Nurses Notes dated 6/29/25 include in part: 6:18 AM, Note text: Resident had a fall this morning in room as he was transferring self and taking self to bathroom. Resident had done this same thing 7 other times this shift. This marking his 8th attempt. Resident was walking opposite of bathroom and had fallen into a cupboard on his roommate's side of the room breaking it. Resident has a skin tear to left elbow and left shoulder. Fax sent to PCP (primary care physician) re: pain to areas and multiple attempts.It is important to note that 6/29/25 (date of fall) was on a Sunday. It's also important to note there is no mention of the nurse doing range of motion assessment to upper and lower extremities in this progress note. This note also indicates staff were aware R20 was self-transferring multiple times already that shift and there is no documentation of temporary interventions being attempted.Surveyor reviewed the fax that was sent to the provider by LPN H dated 6/29/25 and sent at 6:34 AM. Fax states, in part: : .Resident had an unwitnessed fall this morning. Attempting to take self to bathroom for the 8th time tonight. Resident more confused, walking opposite direction from bathroom, resident fell into a cupboard on roommate's side of room. Skin tear to left elbow unable to be approximated. Wound covered with ABD (antibiotic ointment) and Kerlix. C/o pain to tear and left shoulder. Would you like any labs or Xrays of shoulders?It is important to note there is no mention in this fax of resident being pale, diaphoretic, or having slurred speech as it states in the risk management report. There is no mention of the nurse doing a stroke assessment or rapid trauma assessment in the fax.8:13 AM, Note text: POA/wife (power of attorney) updated of fall at 0800.8:28 AM, Note text: On call MD [Doctor's name] contacted and updated of resident fall. D/T resident c/o pain to left shoulder and rib area, verbal order given for X-rays. [Doctor's name] asks that resident respiratory status be monitored and report any SOB (shortness of breath) or distress. Verbal order also given for UA (urinalysis) and urine culture d/t resident more frequent urination which results in resident self transferring and more frequent incontinence. Orders placed and POA updated.10:21 AM, Note text: Floor nurse called into resident room by staff. CNAs (certified nursing assistants) were assisting resident when dried blood was noted on back of shirt. Resident was c/o pain and burning to area. 3 open areas were noted to resident left upper back. One open area was small in size and superficial abrasion. Second measured .75 cm x 1.5 cm. Third measured 8 cm x 1 cm. Area was cleansed. Triple antibiotic ointment applied and area covered with nonwoven gauze.6:47 PM, Note text: At 18:30 (6:30 PM), went into room and resident lying in bed. POA, son and daughter in room. No S/SX (signs and symptoms) of pain when visualizing resident. Lung sounds clear throughout. No SOB noted. O2 sat (saturation) is 92% on RA (room air). Pulse 84 regular. Resident has AROM (active range of motion) to right UE (upper extremities) and LE (lower extremities). When asked to move left arm, resident refuses. When asked to move LLE (left lower extremity), resident is able to move left leg and right. Unwilling to move or allow writer to move LLE up or down. No internal or external rotation noted to BLE (bilateral lower extremities). No shortening noted. Family states that X ray was for rib and hip. Informed family that the order was for shoulder and rib due to pain after the fall. Family stated, Well maybe they got the hip too with that X ray. When auscultating lung sounds, resident complained of pain when touching left rib area. Questioned if resident would like something for pain and he stated yes. PRN (as needed) Tylenol given. POA questioning results of X ray and informed POA that no results yet from imaging and will call company to see where they are at with the results. POA voiced appreciation for the update. Placed call to mobile imaging at 1845 (6:45PM) and spoke with tech stating that results are not in and that they will fax results when available. Confirmed fax number with tech.It is important to note this is the first assessment completed by an RN (Registered Nurse) on R20 since his fall over 13 hours prior. Initial assessment was completed by LPN H. 6/30/25 at 1:16 AM, Note text: The current status is resting in bed. C/o (complains of) pain when moving and touching him PRN Tylenol given. Continue to monitor.6/30/25 at 2:01 AM, Note text: Call placed to daughter, (name) in regards of X ray results. Message left.6/30/25 at 2:04 AM, Note text: Received X ray results from (name of imaging company). Left X ray, shoulder. There is no evidence of acute fracture or dislocation. X ray of ribs, unilateral; include PA chest. There is no left rib fractures. No evidence of acute cardiopulmonary disease. No pneumothorax. X ray results faxed to PCP.6/30/25 at 6:48 AM, Note text: Resident pain level every shift use PAINAD if resident unable to verbalize pain. Yells at the slightest movement. Pain appears to be in left upper leg or hip.6/30/25 at 8:51 AM, Note text: Resident is laying in bed with eyes partly open and readily responds to voice. Resident took his medications this morning but refused breakfast. He refuses to sit up or change position. Resident complains of pain in his left hip, leg, and or heel. Tylenol was ineffective in pain management. Family would like to get X rays of those areas. Resident yells in pain before he even gets touched. Resident has wounds that are draining onto the bed sheets and refuses to let us touch them. Resident is more confused that [sic] usual. Discussed the resident status with POA and she agreed that he needs to be sent to the ER to get full medical care. POA requests that he should not be given oxycodone (her usual request). Called [Doctors name] at the [Clinic name] and left message requesting order for transfer to ER.6/30/25 at 9:01 AM, Note text: Nurse [Nurses name] from [name of Clinic] called and communicated orders from [Doctors name] for transfer to ER.6/30/25 at 9:28 AM, Note text: Called [County [NAME]] requesting a non-emergent transfer to the ER. Called ER nurse and provided nurse-to-nurse report.6/30/25 at 9:51 AM, Note text: Resident was taken to ER via ambulance. Wife notified.6/30/25 at 2:39 PM, Note text: Hip fracture from fall.6/30/25 at 5:01 PM, Note text: hospitalized .R20's Emergency Department Notes/Hospital Record, dated 6/30/25 at 10:17 AM, includes in part: .Patient presenting to the emergency department following a fall at the nursing home 3 days ago with the patient having persistent severe pain, inability to ambulate, and worsening confusion over the past 2-3 days.Patient given IV pain medications due to concern for underlying hip fracture.Elbow x-ray also obtained prior to obtaining CT scan of the abdomen and pelvis given patient's complaints, however showing no evidence of fracture. CT scan of the abdomen and pelvis returning with . new left-sided acetabular fracture of the posterior and anterior pillars, as well as new L3 compression fracture.Patient was discussed with on-call orthopedic surgeon, [surgeon's name], with recommendation for conservative management of acetabular fracture given patient's poor bone quality, not surgical candidate.recommended 6 weeks non weight bearing.Admit for pain management adjustment. With a non-operable hip fracture ., particularly one who has had poor oral intake in the last two days, the prognosis is concerning. R20's CT (computed tomography) Abdomen Pelvis with contrast Report, dated 6/30/25 at 1:19 PM, includes in part: .Osseous structures: Old healed fracture deformities at the left superior and inferior pubic rami. Acute mildly comminuted and mildly displaced left acetabular fracture with involvement of both the anterior and posterior columns. Stable chronic moderate to severe compression fracture at T11. Newly visualized and likely acute moderate compression fracture at the L3 vertebral body.On 7/21/25, Surveyor attempted to contact LPN H three times via phone. Surveyor was not successful in reaching LPN H.On 7/21/25, Surveyor attempted to contact the 2 CNAs who were on duty at the time of R20's fall. Surveyor was unsuccessful in reaching the 2 CNAs. On 7/21/25 at 11:38 AM, Surveyor interviewed CNA J (Certified Nursing Assistant) and asked if R20 self-transfers and what interventions are in place for R20 to prevent falls. CNA J indicated yes, R20 self-transfers and he has bed and chair alarms and they take him to the bathroom every 2 hours minimum.On 7/21/25 at 11:41 AM, Surveyor interviewed CNA K and asked if R20 self-transfers and what fall interventions are in place for this resident. CNA K indicated R20 does self-transfer, not as often as he used to before his fall, but he does still self-transfer some. CNA K also indicated they take him to the bathroom every 2 hours minimum, but he will let staff know when he has to go when he is in common areas. CNA K indicated he has fall alarms, bed in low position, chair at bedside, and stated he likes to sit in the sun in the dayroom.On 7/21/25 at 10:44 AM, via phone, Surveyor interviewed LPN I regarding R20's fall. LPN I stated she started her shift after R20's fall. She stated it's common for R20 to self-transfer and he has bed and chair alarms and staff should be doing frequent checks as much as they can. LPN I stated LPN H did hip assessment on lower extremities and nothing hurt R20 at that time. LPN I indicated the assessment should be in R20's progress notes.Surveyor reviewed R20's progress notes and there is no mention of assessments completed in LPN H's progress notes from the fall. Surveyor observed hip assessment in fall report but not progress notes.Surveyor checked the schedules for 6/28 into 6/29 and 6/29 into 6/30. There were no RNs on duty on night shift either of those days.On 7/17/25 at 2:59 PM, Surveyor interviewed DON B (Director of Nursing) who indicated if no RN is on the schedule, she is on call 24/7. In a follow up interview with DON B and EM L (Executive Manager) on 7/21/25 at 12:29 PM, DON B indicated she would have expected staff to have increased supervision for R20 after he was self-transferring 7-8 times and temporary interventions. DON B indicated LPN H did the assessments on R20 and called DON B after she completed them, they were done without RN oversight. DON B stated LPN H called her after the fall and told her what happened and about rotation and ROM, didn't have concerns. Surveyor asked if LPNs could perform assessments and DON B stated, They can collect data. She would have expected staff to put assessments completed in the resident's progress notes. Surveyor asked DON B how staff got R20 off of the floor after his fall. DON B stated it's not in the LPN's documentation but after talking with staff, it was with a Hoyer lift. DON B indicated this should have been documented. DON B stated LPN H did not inform DON B of R20's slurred speech, being pale and diaphoretic when she called her at 6:05 AM after R20's fall. DON B indicated she would have expected an immediate phone call to the physician instead of a fax with those symptoms. Surveyor asked DON B who did the stroke assessment on R20 and DON B stated LPN H. DON B indicated an RN should do stroke assessments. Surveyor asked DON B if any staff education was done after this incident and she indicated not that she's aware of.Additional information received from the facility on 7/24/25 via email with two staff statements that state in part the following: 7-23-24 Resident was up to the bathroom multiple times. Resident was offered to get up in chair but would turn look at the clock on the way back from bathroom and said it was to early. Resident had snacks at bedside also. Resident was offered to come sit in living room area resident wanted to go back to bed. (Signature). Second statement states in part: 7/24/25. 6/29/25 on the night in question, (R20's name) was up multiple times to the bathroom. Ambulated to and from bathroom (with) no c/o (complaints of) pain or discomfort. Resident also denied pain. Also refused suggestion of sitting in broda chair to come out by us. Would check his clock on his walk back from the bathroom, and state it was too early. Resident had graham crackers and H2O (water) @ (at) bedside . (Of note, no temporary interventions for increased supervision due to getting up multiple times was implemented when R20 did not agree to get up into his chair to prevent a fall.)R20 was self-transferring multiple times in a shift, the facility failed to provide temporary interventions to address the self-transferring, and on the 8th attempt, R20 had an unwitnessed fall. R20 was found to have a left acetabular (hip joint/socket) fracture.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Grievances
(Tag F0585)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not make prompt efforts to document, investigate, and resolve grievances ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not make prompt efforts to document, investigate, and resolve grievances a resident may have for 1 of 1 resident reviewed for grievances (R13). R13 expressed concerns regarding asking for assistance with ADLs (Activities of Daily Living) that was not completely investigated by the facility. Evidenced by: The facility's policy titled Grievance Policy dated 7/2022 states in part .When a Complaint/ Grievance Report is initiated: .The original form will then be forwarded to the department head for which the Grievance pertains to (i.e. Dietary Manager for food and dining related issues, DON (Director of Nursing) for any nursing or clinical related issues.). The Department Head that is assigned the concern form is responsible for investigating the issue within 72 hours of being assigned the grievance. The Grievance Officer will ensure: during the investigation, the Grievance Officer will prevent any potential or further violation of resident rights.The Grievance Officer will ensure that: .written grievance resolution decisions include the date when the original concern was received, a summary statement of the concern, steps taken to investigate, a summary of findings or conclusions regarding the concern, whether the concern was confirmed or not, any corrective action taken and the date the decision was issued. R13 was admitted to the facility on [DATE] with diagnoses that include hemiplegia and hemiparesis following cerebral infarction affecting left dominant side (left sided weakness/ paralysis following a stroke), pain, major depressive disorder, and hypertension (high blood pressure). R13's most recent MDS (Minimum Data Set) dated 5/30/25, states that R13 has a BIMS (Brief Interview of Mental Status) of 15 out of 15, indicating that R13 is cognitively intact. The MDS also states that R13 requires partial/ moderate assistance with lower body dressing and personal hygiene. R13's care plan dated 11/13/24 states in part .Focus: ADL self- care deficit evidenced by: CVA (Cerebral Vascular Accident (stroke)). Goal: Will maintain existing ADL self performance [sic]. Interventions/ Tasks: .Personal Hygiene: Independent with set up of items (revised on 5/20/25) . It is important to note that R13's care plan does not address the amount of assistance that they require with dressing. On 5/28/25 a grievance form was filled out for R13. The form states in part:.Detail of complaint/ grievance: Resident upset d/t (due to) not getting enough help with ADLs. Resident is independent with ADLs and often refuses to dress himself.Person completing this form: NHA A. Person investigating complaint/ Grievance: NHA A/ SSD (Social Services Director). Grievance official follow-up: Resident interviewed by myself and SSD. Resident continues to be upset when independence is referenced. States can't do things all on own, then begins to perseverate on therapy. Writer redirects without success, SSD redirects. No resolution as resident continues to believe he should not be independent and d/c (discharged ) from therapy.Date resolved: 5/28/25. Resident is not satisfied but needs to move toward independence with ADLs to return to community. On 7/15/25 at 10:20 AM, Surveyor interviewed R13. R13 reported to Surveyor that they do not get the help they need with dressing, and that staff tell them they can do it themself. On 7/17/25 at 8:26 AM, Surveyor interviewed PTA M (Physical Therapy Assistant) and COTA N (Certified Occupational Therapy Assistant). Surveyor asked PTA M and COTA N if R13 was being seen by therapy, PTA M stated no. Surveyor asked what R13's ADL abilities are, PTA M stated that he was independent in his room, but was asking for some help and that R13 had been transferring independently in the bathroom but was still asking for help. Surveyor asked PTA M and COTA N if R13 is independent with all ADLs, COTA N stated that R13 reported that he could do it, and that he said he was able to put his shirt and pants on by himself. Surveyor asked COTA if there was any documentation of R13's abilities, COTA N stated that there weren't any notes. On 7/17/25 at 2:16 PM, Surveyor interviewed NHA A. NHA reported that he was the Grievance Official. Surveyor asked NHA A what the process is for investigating a grievance, NHA reported that he receives the grievance, the grievance form gets filled out, they assign someone to investigate the concern, he reviews the investigation, follows- up with the resident/ resident representative. Surveyor asked NHA to explain the investigation completed in regard to R13's grievance, NHA A stated that R13 didn't want to be discharged from therapy, wanted assistance with ADLs, and stated that he was not independent. Surveyor asked NHA A if he interviewed CNAs (Certified Nursing Assistants) regarding R13's need for assistance, NHA A stated yes. Surveyor asked NHA A if the interviews were documented, NHA A stated no. Surveyor asked NHA A if therapy was consulted and the recommendations were reviewed, NHA A stated that therapy reported that R13 is independent. Surveyor asked NHA A if R13 was re-evaluated by therapy after this incident, NHA A stated yes. Surveyor requested therapy documentation.OT (Occupational Therapy) Discharge summary dated [DATE] states in part: .Dressing: Upper body dressing = Supervision or touching assistance. Lower body dressing = Partial/ moderate assistance. Putting on/ taking off footwear = Partial/ moderate assistance.Therapy Screen/ Communication form dated 3/27/25 states in part: .Pt. declined: Stated he can do everything on his own. On 7/17/25 at 3:42 PM, Surveyor interviewed NHA A. Surveyor asked NHA A if they had reviewed the OT documentation, NHA A stated yes. Surveyor asked NHA A if therapy was unable to complete an assessment, should R13's abilities regarding his ADLs be referred to his previous level, NHA A stated yes. The facility failed to investigate R13's concerns about needing help with ADLs, indicating that he should complete them independently.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled:1Number of residents cited:1Based on interview and record review, the facility did not follow throug...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled:1Number of residents cited:1Based on interview and record review, the facility did not follow through with the appropriate steps of the Preadmission Screening and Resident Review (PASRR) process for 1 of 1 resident (R8) reviewed.The facility does not provide R8 with specialized services per PASAAR Level 2 recommendations.Evidenced by:Per the facility, they do not have a PASRR Policy and Procedure.According to Wisconsin Department of Health Services at https://www.dhs.wisconsin.gov>pasrr, states, in part: . Preadmission Screening and Resident Review (PASRR) is a federal requirement established to identify individuals with mental illness and/or intellectual developmental disability to ensure appropriate placement in the community or a nursing facility.In brief, PASRR requires all applicants to Medicaid-certified nursing facilities be assessed to determine whether they might have an intellectual disability or mental illness. This is called a Level I screen. The purpose of a Level I screen is to identify individuals whose total needs require that they receive additional services for their intellectual disabilities or serious mental illness. Individuals who test positive at Level I are then evaluated in depth to confirm the determination of an intellectual disability or mental illness for PASRR purposes. This is a Level II screen. This assessment produces a set of recommendations for necessary services that are meant to inform the individual's plan of care.Purposes of PASRREvaluate individuals seeking admission to nursing facilities and current nursing facility residents to determine if they have a serious mental illness or an intellectual disability.Identify the individual's strengths and needs.Determine if the individual needs specialized psychiatric rehabilitation services to address his/her mental illness issues or specialized services to address his/her mental illness or intellectual disability issues.Determine if the individual needs placement in a nursing facility versus placement in an inpatient psychiatric hospital, institution for mental diseases, intermediate care facility for individuals with intellectual disabilities, or a community setting (example: group home).Notify the client or the client's legal representative and other appropriate parties of the results of the evaluations and the determinations.R8 admitted to the facility on [DATE] and has diagnoses that include severe intellectual disabilities (a significant cognitive impairment and adaptive behavior limitations, impacting daily life and requiring substantial support).R8's Care Plan dated 10/12/22, states, in part: . Focus: R8 is in need of specialized services due to diagnosis of severe intellectual disability and cerebral palsy. Date Initiated: 10/12/2022.Goal: R8 will maintain or improve her current level of functioning. Date Initiated: 10/12/2022. Revision on: 10/06/2025. Target DATE: 10/06/2025.R8 will be encouraged to make self-decisions as able. Date Initiated: 10/12/2022. Revision on: 7/09/2025. Target Date: 10/06/2025.Interventions/Tasks:Physical therapy, occupational therapy, socialization and Leisure. R8 enjoys group activities and coloring. Date Initiated: 10/12/2022.R8's PASRR Level 1 Screen was completed on 9/27/22 and was indicative of a PASRR Level II.R8's PASRR Level II dated 10/05/22, states, in part: . No- support for the diagnosis of a severe medical condition was not found OR documentation was not found that indicates that the person's level of functioning is so severely impaired by his/her medical condition that he/she could not be expected to actively participate or benefit from specialized services.Yes, this person is appropriate for a placement in a nursing facility.This person has both an intellectual developmental disability and a serious mental illness.This person needs specialized services to address his/her developmental disability needs.On 7/21/25, at 11:45 AM, Surveyor interviewed SSD D (Social Services Director) and asked if R8 requires specialized services for her intellectual disability and SSD D indicated there was confusion with the PASRR Level II as the facility received on stating R8 needed specialized services and another PASRR Level II stating she did not require specialized services both dated 10/05/22. SSD D indicated the facility was informed it was up to them as to provide the specialized services or not. Surveyor asked if SSD D could provide documentation of that. SSD D indicated it was through emails and faxes, and she would look. No documentation was provided to Surveyor. Surveyor asked SSD D how the facility interpreted the Level II. SSD S indicated the facility care planned R8 as needing specialized services. Surveyor asked SSD D what specialized services are being provided to R8. SSD D indicated the facility was using therapy at one time and activities. At one point the facility could use PT/OT and then at one point the facility could use activities. Surveyor asked if those are considered specialized services and if all residents can receive those and SSD D indicated yes all residents can receive those services. Surveyor asked at this time what services are being provided to R8 and SSD D indicated she doesn't think she has any services in place right now. SSD D indicated as far as follow up to renew the services there were none. Surveyor asked SSD D if R8 should have services provided and SSD D indicated she goes back and forth with this question. SSD D indicated R8 works with the activity director with 1:1s and sorting items. SSD D asked AD E (Activity Director) to come into her office and allow him to explain what R8 works on with him. On 7/21/25, at 11:49 AM, Surveyor interviewed AD E and asked what he works on with R8. AD E indicated he does 1:1 with R8 and R8 benefits from tasks like sorting based on color or measure activities, sorting Jenga blocks, greeting cards and exercise class. AD E indicated R8 also goes to music activities and benefits from small group. AD E indicates he works with R8 two to three times a week for 45 minutes to an hour each time. Surveyor asked if he tracks these times. AD E indicates he puts them in PCC but not specific to what the task is. On 7/21/25, at 1:35PM, Surveyor interviewed DON B (Director of Nursing) and asked if the facility recognizes R8 as requiring specialized services and DON B indicated yes. Surveyor asked if activities and therapy are considered specialized services and DON B indicated no. R8 is not being provided with specialized services per PASAAR Level 2 recommendations.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled: 12Number of residents cited:1Based on interview and record review the facility did not develop a co...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled: 12Number of residents cited:1Based on interview and record review the facility did not develop a comprehensive care plan or review and revise the comprehensive care plan for 1 of 12 sampled residents (R13).R13's care plan did not address the type of assistance required for dressing.Evidenced by:The facility's policy titled Comprehensive Care Plan revised on 9/23/22 states in part .1. The care planning process will include an assessment of the resident's strengths and needs and will incorporate the resident's personal and cultural preferences in developing goals of care.3. The comprehensive care plan will describe, at a minimum, the following: a. The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well- being.R13 was admitted to the facility on [DATE] with diagnoses that include hemiplegia and hemiparesis following cerebral infarction affecting left dominant side (left sided weakness/ paralysis following a stroke), pain, major depressive disorder, and hypertension (high blood pressure). R13's most recent MDS (Minimum Data Set) dated 5/30/25, states that R13 has a BIMS (Brief Interview of Mental Status) of 15 out of 15, indicating that R13 is cognitively intact. The MDS also states that R13 requires partial/ moderate assistance with lower body dressing and personal hygiene.R13's care plan dated 11/13/24 states in part .Focus: ADL(Activities of Daily Living) self- care deficit evidenced by: CVA (Cerebral Vascular Accident (stroke)). Goal: Will maintain existing ADL self performance [sic]. Interventions/ Tasks: .Personal Hygiene: Independent with set up of items (revised on 5/20/25) .It is important to note that R13's care plan does not address the amount or type of assistance that they require with dressing.OT (Occupational Therapy) Discharge summary dated [DATE] states in part: .Dressing: Upper body dressing = Supervision or touching assistance. Lower body dressing = Partial/ moderate assistance. Putting on/ taking off footwear = Partial/ moderate assistance.On 7/15/25 at 10:20 AM, Surveyor interviewed R13. R13 reported that he is not getting the help that he needs from facility staff.On 7/17/25 at 9:34 AM, Surveyor interviewed CNA O (Certified Nursing Assistant). Surveyor asked CNA O how much assistance R13 requires with ADLs, CNA O stated that R13 is supposed to be independent, but R13 needs assistance with putting on his socks and pants but can put his shirt on by himself most of the time. Surveyor asked CNA O what R13's care plan says about the amount of assistance he requires, CNA O stated that it says he's independent. Surveyor and CNA O reviewed R13's care plan. After reviewing the care plan, Surveyor asked CNA O if the care plan states that R13 is independent with dressing, CNA O stated no. Surveyor asked CNA O if the care plan addresses R13's ability to dress, CNA O stated no.On 7/17/25 at 2:50 PM, Surveyor interviewed R13. Surveyor asked R13 what ADLs he was able to complete on his own once discharged from therapy, R13 stated that he was able to walk to therapy and take himself to the bathroom. Surveyor asked if he was able to dress himself, R13 stated no and that he needs assistance.On 7/21/24 at 9:54 AM, Surveyor interviewed DON B (Director of Nursing). Surveyor asked DON B what the process is for putting therapy recommendations onto the care plan, DON B stated that therapy gives the recommendations to the nurses and the nurses update the care plan. Surveyor asked DON B if she was aware that OT's recommendation for R13's dressing was partial/ moderate assist, DON B stated no. Surveyor asked DON B if she would expect that to be on R13's care plan, DON B stated yes.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled:2Number of residents cited:1Based on interview and record review the facility failed to maintain acc...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled:2Number of residents cited:1Based on interview and record review the facility failed to maintain acceptable parameters of nutritional status and consult with the residents Physician on this for 1 of 2 residents (R4) reviewed for nutrition of a total sample of 13 residents. R4 had a severe weight loss of 11.29% in 6 months. The facility did not put interventions into place to prevent weight loss or update the physician during the 6-month period. Evidenced by:The facility policy entitled Weight Monitoring, dated 12/21/22, states, in part: . Policy: The interdisciplinary team will strive to prevent, monitor, and intervene for undesirable weight change for our residents.Procedure:Weight Assessment.7. The dietician will review the monthly weights to follow individual weight trends over time. Weight trends will be evaluated by the interdisciplinary team whether or not the criteria for significant weight change have been met.8. The threshold for significant weight change will be based on the following criteria [where percentage of body weight change= (usual weight-actual weight) / (usual weight) x 100]: a. 1 month- 5% weight change is significant; greater than 5% is severe. b. 3 months- 7.5% weight change is significant; greater than 7.5% is severe. c. 6 months- 10% weight change is significant; greater than 10% is severe.10. The nursing staff will notify the individual or responsible party, physician and RDN (registered dietician) or designee of any individual with an unintended significant weight change. Care Planning: .2. Individualized care plans shall address to the extent possible: a. The identified causes of weight change; b. Goals and benchmarks for improvement; and c. Time frames and parameters for monitoring and reassessment.Interventions:1. Interventions for undesirable weight change shall be based on careful considerations of the following: .b. Nutrition and hydration needs of the resident. R4 admitted to the facility on [DATE] and has diagnoses that include Type 2 Diabetes Mellitus with Diabetic Chronic Kidney Disease (a condition where the body doesn't produce enough insulin or can't properly use the insulin it makes, leading to high blood sugar levels causing kidney damage), epilepsy (a disorder in which nerve cell activity in the brain is disturbed causing seizures) and mild intellectual disabilities (deficits in intellectual functions pertaining to abstract/theoretical thinking).R4's Care Plan, dated 4/11/23, states, in part: . Focus: At risk for nutritional status change related to Type DM (diabetes mellitus), CKD (chronic kidney disease), hyperkalemia, GERD, history of weight loss, diuretic use. Date Initiated: 4/11/23Goal: Will maintain weight as evidenced by no significant weight changes (>/= 5% in 30 days, >/= 7.5% in 90 days, or >/= 10% in 180 days).Date Initiated: 4/11/23. Revision on: 6/06/2025. Target Date: 9/02/2025.Interventions/Tasks: .-Eating- assist of 1 Date Initiated: 6/04/2025. Revision on: 6/04/2025.-Provide diet as ordered: Renal diet, L2/Mech Alt texture (level 2), Regular/Thin consistency, Low potassium. Date initiated: 4/11/2023. Revision on: 6/04/2025. R4's weights per facility record are as follows:*7/15/25- 154 (7# (pound) loss from previous month, 19.6# loss 6 months, 11.29% loss in 6 months)*6/17/25- 161 (5# loss from previous month)*5/13/25- 156*4/01/25- 155 (17# loss from previous month)*3/01/25- 172*2/14/25- 169 (4.6# loss from previous month)*1/01/25- 173.6 R4's Physician's Orders dated 7/17/25 include:-Renal diet L2/Mech Alt texture, Regular/Thin consistency, for ground meat Low Potassium Diet, at least 64 ounces of fluid per day Diet type: Renal for renal. Order Date: 5/20/2025.-Weight- (weekly) (Obtain re-weight if change of 5 lbs. since last weight) one time a day every Tuesday. Order Date: 4/29/2025. R4's Progress Note dated 4/08/25, at 11:21 AM, states, in part: . Writer reviewed weights. Will send recommendation. R4's Progress Note dated 4/29/25 at 10:03 AM, states, in part: . Average meal intake x 7 days = 75%-100% with occasional meals in 0-75% range and 2 meals refused per charting. Will send recommendations.R4's Progress Note dated 5/28/25, 2:47PM, states, in part: . Note Text: WEIGHT WARNINGValue: 159.0.-7.5% change [7.6%, 13.0]Weight has remained stable the past month with minor fluctuation. Meal intakes average >75% with occasional intakes <50% noted. Due to stabilization of weight recommend to continue current nutrition POC. R4's Progress Notes dated 7/09/25 2:04PM, states, in part: Type: Weight NoteNote Text: WEIGHT WARNINGValue: 155.0.MDS (Material Data Set): -10.0% change over 180 days [11.9%,21.0]Wt. (weight) Hx. (history)- 1 month ago: 157#, 3 months ago: 155#, 6 months ago: 176# BMI (body mass index) 25; 6# weight loss noted in the past month. Meal intakes average >51% with occasional intakes <51% noted and refusals occasionally.Due to stabilization of weight will continue current nutrition POC (Plan of Care) .On 7/17/25 at 10:15 AM, Surveyor interviewed DON B (Director of Nursing). Surveyor reviewed with DON B R4's weights of 154# on 7/15/25, 161# on 6/17/25, 156# on 5/13/25, 155# on 4/1/25, 172# on 3/1/25, 169# on 2/14/25 and 173.6 on 1/1/25. Surveyor asked DON B if -11.29% loss in 6 months was a significant weight loss and DON B indicated yes. Surveyor asked DON B what the process is for weight monitoring. DON B indicated 5% or more loss in one month, 7.5% loss in 3 months, or 10% or more loss in 6 months. DON B indicated she tracks all resident weights every Monday she goes through the (computer system) alerts in red on residents. The dietician sends DON B a report every two weeks also on weight alerts. If a reweight is necessary we do a reweight. We assess the resident and update physician and POA (power of attorney). DON B indicated if any interventions are put into place we update the POA. Surveyor asked DON B if interventions were put into place during the last 6 months with weight loss. DON B reviewed R4's physicians orders and indicated no. DON B indicated she would go by the dietician's recommendations. If dietician recommended a supplement DON B would get an order. DON B indicated if the dietician did not make recommendations with weight loss DON B would still update the physician on the weights and see if physician wants changes. Surveyor asked DON B if physician was updated with weight losses since January. DON B indicated she does not recall off hand but did fax physician on Monday. DON B indicated the physician should have been updated within the last 6 months with weight changes and DON B would expect interventions to be put into place for weight loss.On 7/17/25 at 10:50 AM, Surveyor interviewed RD G (Registered Dietician) and reviewed R4's weights of 173.6 on 1/1/25 and 154 on 7/15/25 and asked if -11.29% loss is considered a severe weight loss in 6 months and RD G indicated yes. RD G indicated she took over the building a month and a half ago and she had not made any recommendations as R4's weights were stable for the past three months, since 4/1/25. RD G indicated if she had looked at a weight trigger January or February and seeing that trend then maybe she would have made a recommendation. RD G indicated recommendations are made by looking at history of weight loss, intakes, and is a reweigh required. RD G indicated the whole picture of the resident gets reviewed.R4 experienced a severe weight loss of 11.29% in 6 months. The facility did not put interventions into place to prevent weight loss or update the physician during the 6-month period.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Antibiotic Stewardship
(Tag F0881)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled:7Number of residents cited:3Based on interview and record review, the facility does not follow a nat...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Number of residents sampled:7Number of residents cited:3Based on interview and record review, the facility does not follow a nationally recognized standard of practice for infection control or monitoring antibiotic use, and they do not have protocols in place to obtain cultures and other reports to ensure residents are receiving the correct antibiotic for 2 of 7 residents (R30 and R25) reviewed for infections. R30 was started on an antibiotic and had no documented signs of an infection. R25 received orders for a UA (Urinalysis) without meeting criteria and was subsequently placed on an antibiotic. Evidenced by: The facility's policy titled Antibiotic Stewardship Program revised on 11/18/22 states in part .4. The program includes antibiotic use protocols and a system to monitor antibiotic use. a. Antibiotic use protocols: i. Nursing staff shall assess/ gather data on residents who are suspected to have an infection and notify the physician. Documentation shall include the assessment or data gathered and the physician notification. ii. Laboratory testing shall be in accordance with current standards of practice. v. Prescriptions for antibiotics shall specify the dose, duration, and indication for use.b. Monitoring antibiotic use: .ii. Antibiotic orders obtained on admission, whether new admission or readmission, to the facility shall be reviewed for appropriateness.iii. Antibiotic orders obtained from consulting, specialty, or emergency providers shall be reviewed for appropriateness. Example 1R30 was admitted to the facility on [DATE] with diagnoses that included epilepsy (a disorder in which nerve cell activity in the brain is disturbed, causing seizures), diabetes insipidus ( a disease that causes the body to make large amounts of urine and can lead to extreme thirst- occurs when fluid levels in the body are thrown out of balance), and general anxiety disorder. The facility form titled Criteria for Infection Report Form- Urinary Tract Infections (UTIS) dated 6/28/25 lists the following criteria: Resident exhibits: Fever (>100 degrees F (Fahrenheit) or 2.4 degrees above baseline or 2 or more instances in the past 12 hrs (hours) AND 2 or more symptoms not related to urinary tract infection (i.e. respiratory s/s (signs/ symptoms, GI (Gastro- intestinal), skin symptoms, etc.). If YES- Urine culture is NOT indicated, if NO- proceed to urinary symptom check. Urinary Symptom Check: Fever (>100 degrees F (Fahrenheit) or 2.4 degrees above baseline or 2 or more instances in the past 12 hrs (hours) AND 1 or more: Dysuria (pain or burning during urination), Urgency, Frequency, Suprapubic pain (lower abdomen pain), Gross Hematuria (blood in urine), Flank pain, Urinary Incontinence, Shaking Chills. If YES- Meets Criteria to order urine culture, if NO- Does not meet criteria. Results of Urine Culture: >105 CFU/ml (Colony forming units per milliliter) (positive) or pending urine culture AND dysuria. If YES- Meets criteria for antibiotic per physician order, if NO- Does not meet criteria. Or if resident experiences 2 or more of the following: Fever (>100 degrees F (Fahrenheit) or 2.4 degrees above baseline or 2 or more instances in the past 12 hrs (hours), Urgency (new or worsening), Suprapubic pain, Gross hematuria, flank pain, urinary incontinence, shaking/ Chills. If YES- Meets criteria for antibiotic per physician criteria, if NO- does not meet criteria. R30's form does not have any criteria marked, but states Klebsiella in the comments. R30's urine culture results received on 6/28/25 states: Culture- Urine Colony count = >100,000 cfu/ml Klebsiella oxytoca. It is important to note, that according to the facility's form, R30 does not meet the criteria for an antibiotic. On 6/30/25, R30 was started on Nitrofurantoin Macrocrystal Capsule 100mg one time a day for 7 days. On 7/17/25 at 10:07 AM, Surveyor interviewed IP F (Infection Preventionist) and DON B (Director of Nursing). Surveyor asked IP F what R30's symptoms were and if R30 met criteria for a UA (Urinalysis) and an antibiotic, IP F stated that R30 did not have any symptoms, and that the UA was obtained at a doctor's appointment. Surveyor asked IP F if R30 met criteria for an antibiotic, IP F stated that he thought R30 met criteria by testing positive for Klebsiella. Surveyor asked IP F and DON B if the provider was updated regarding R30 being asymptomatic and not meeting the colony count for an antibiotic, DON B stated no, and the provider should have been updated. Example 2: R25 was admitted to the facility on [DATE] with diagnoses that include unspecified dementia, major depressive disorder, and weakness. The facility form titled Criteria for Infection Report Form- Urinary Tract Infections (UTIS) dated 4/19/25/25 lists the following criteria: Resident exhibits: Fever (>100 degrees F (Fahrenheit) or 2.4 degrees above baseline or 2 or more instances in the past 12 hrs (hours) AND 2 or more symptoms not related to urinary tract infection (i.e. respiratory s/s (signs/ symptoms, GI (Gastro- intestinal), skin symptoms, etc.). If YES- Urine culture is NOT indicated, if NO- proceed to urinary symptom check. Urinary Symptom Check: Fever (>100 degrees F (Fahrenheit) or 2.4 degrees above baseline or 2 or more instances in the past 12 hrs (hours) AND 1 or more: Dysuria (pain or burning during urination), Urgency, Frequency, Suprapubic pain (lower abdomen pain), Gross Hematuria (blood in urine), Flank pain, Urinary Incontinence, Shaking Chills. If YES- Meets Criteria to order urine culture, if NO- Does not meet criteria. Results of Urine Culture: >105 CFU/ml (Colony forming units per milliliter) (positive) or pending urine culture AND dysuria. If YES- Meets criteria for antibiotic per physician order, if NO- Does not meet criteria. Or if resident experiences 2 or more of the following: Fever (>100 degrees F (Fahrenheit) or 2.4 degrees above baseline or 2 or more instances in the past 12 hrs (hours), Urgency (new or worsening), Suprapubic pain, Gross hematuria, flank pain, urinary incontinence, shaking/ Chills. If YES- Meets criteria for antibiotic per physician criteria, if NO- does not meet criteria. R25's form does not have any criteria marked, but states + E. Coli report and delirium, incontinence. in the comments. R25's urine culture results received on 4/21/25 states: Culture- Urine Mixed flora also present. Colony Count => 100,000 cfu/ ml Escherichia coli. It is important to note, that according to the facility's form, R25 does not meet the criteria for an antibiotic. On 4/19/25, R25 was started on Bactrim DS 800-160mg (milligrams) 1 tablet two times a day for UTI for 3 days. R25's antibiotic was changed on 4/21/25 to Nitrofurantoin Macrocrystal Capsule 100mg two times a day for 7 days. On 7/17/25 at 10:07 AM, Surveyor interviewed IP F and DON B. Surveyor asked IP F if R25 had any UTI symptoms prior to a UA being obtained, IP F stated that family was concerned that R25 was confused, and resident was experiencing incontinence. Surveyor asked what interventions were tried prior to obtaining a UA, DON B stated that there is nothing documented as far as pushing fluids. Surveyor asked IP F if R25 met criteria for an antibiotic, IP F stated no. Surveyor asked IP F if R25's physician was updated about not meeting criteria, IP F stated no. It is important to note that R25's most recent MDS (Minimum Data Set) dated 4/22/25, Section H stated that R25 is frequently incontinent (7 or more episodes of urinary incontinence, but at least one episode of continent voiding). On 07/21/2025 10:01, Surveyor interviewed DON B. Surveyor asked DON B if she would expect IP F to contact the provider if a resident doesn't meet criteria for an antibiotic, DON B stated yes.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Number of residents sampled:34Number of residents cited:34Based on record review and interview, the facility did not maintain a safe and sanitary environment in which food is prepared, stored, and dis...
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Number of residents sampled:34Number of residents cited:34Based on record review and interview, the facility did not maintain a safe and sanitary environment in which food is prepared, stored, and distributed. This has the potential to affect all 34 residents who reside in the facility.The facility's dishwasher was not reaching appropriate temperatures.Findings includeThe facility employs a high temperature dishwasher to clean and sanitize its dishware.The facility's policy, titled Warewashing, states, in part, All dishware, service ware, and utensils will be cleaned and sanitized after each use.the dining services staff will be knowledgeable in the proper technique for processing dirty dishware through the dish machine, and proper handling of sanitized dishware.all dish machine water temperatures will be maintained in accordance with manufacture recommendations for high temperature or low temperature machines.temperature and/or sanitizer concentration logs will be completed, as appropriate.The facility's dish machine log indicates on the bottom of the form that the wash temperature is to be 150-165 degrees Fahrenheit, and the rinse temperature is to be between 180 and 194 degrees Fahrenheit. The form is filled out three times per day, as indicated by Breakfast, Lunch, Dinner. Each time/meal, temperatures for the wash, rinse and a non-regressing thermometer are all gathered.The posted dish machine log near the dishwasher for the month of July 2025 indicates the rinse temperature did not reach 180 degrees Fahrenheit 7 times from July 1, 2025 through July 17, 2025. Additionally, the non-regressing thermometer reading did not reach 160 degrees Fahrenheit on 19 occasions.On 7/17/2025 at 1:49 PM, Surveyor interviewed DM C (Dietary Manager) who indicated that the non-regressing thermometer reading is supposed to reach at least 160 degrees Fahrenheit. DM C stated that she has not been notified of any temperatures that did not reach 180 degrees Fahrenheit for the rinse or 160 degrees Fahrenheit for the non-regressing thermometer. DM C stated that if staff had not reached the necessary temperature, they should have run the dishwasher again and if repeated attempts did not reach the necessary temperatures, she should have been notified.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Number of residents sampled:34Number of residents cited:34Based on interview and record review, the facility has not established an infection prevention and control program designed to provide a safe,...
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Number of residents sampled:34Number of residents cited:34Based on interview and record review, the facility has not established an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect the census of 34 residents. The facility has not established a line list that reflects resident's symptoms, lab results, symptom onset date, and the type of infection a resident has. Evidenced by: The facility's policy titled Infection Surveillance dated 3/8/23 states in part .1. The Infection Preventionist serves as the leader in surveillance activities, maintains documentation of incidents, findings, and any corrective actions made by the facility and reports surveillance findings to the facility's Quality Assessment and Assurance Committee, and public health authorities when required. The facility's policy titled Infection Prevention and Control Program dated 7/23/24 states in part .3. Surveillance: a. A system of surveillance is utilized for prevention, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents, staff, volunteers, visitors, and all other individuals providing services under a contractual arrangement based upon a facility assessment and accepted standards.c. The RNs (Registered Nurses) and LPNs (licensed Practical Nurses) participate in surveillance through assessments of residents and reporting changes in condition to the residents' physicians and management staff per protocol for notification in changes and the in- house reporting of communicable diseases and infections. On 7/16/25, Surveyor reviewed the facility's infection prevention and control program for the months of April, May, and June. Surveyor noted that the documentation provided did not contain a line list that monitors all residents that have signs and/or symptoms of an actual or potential infection. The facility provided Surveyor with an Infection Control Log that includes the resident's name, the antibiotic ordered and start date and end date. This log does not include residents' symptoms, lab results, imaging results, or whether or not the resident met criteria for an antibiotic. On 7/17/25 at 10:07 AM, Surveyor interviewed IP F (Infection Preventionist) and DON B (Director of Nursing). Surveyor asked IP F if they had a line list that monitors residents that show signs/ symptoms of an actual or potential infection or illness, IP F stated that they do not have one specific list but has many. IP F stated that there is documentation in the facility's EHR (Electronic Health Record) that is completed by the nurses. Surveyor asked IP F how they are tracking and trending residents' symptoms, IP F stated that he can pull it from all the of the lists and the information in the EHR. On 7/21/25 at 10:01 AM, Surveyor interviewed DON B. Surveyor asked DON B if she would expect the Infection Preventionist to be tracking signs and symptoms of actual or potential infections on the line list, DON B stated yes. It is important to note that no additional information was provided to Surveyor regarding resident surveillance.