ST CAMILLUS HEALTH CENTER

10101 W WISCONSIN AVE, WAUWATOSA, WI 53226 (414) 258-1814
Non profit - Corporation 50 Beds Independent Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
31/100
#174 of 321 in WI
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

St. Camillus Health Center has a Trust Grade of F, which indicates significant concerns about the quality of care provided. Ranking #174 out of 321 facilities in Wisconsin places it in the bottom half of state options, and #11 out of 32 in Milwaukee County means there are only ten local facilities that are rated higher. While the facility is improving, with issues decreasing from nine in 2024 to six in 2025, it still has a concerning history, including $90,430 in fines, which is higher than 87% of Wisconsin facilities. Staffing is a relative strength here, with a rating of 4 out of 5 stars and good RN coverage, although turnover is average at 48%. Specific incidents raised during inspections include a resident needing substantial assistance for mobility without adequate toileting programs in place, and a critical finding involving residents showing signs of abuse due to improper supervision and care arrangements. Overall, while there are strengths in staffing and a trend of improvement, the facility’s poor trust grade and concerning fines suggest potential risks for residents.

Trust Score
F
31/100
In Wisconsin
#174/321
Bottom 46%
Safety Record
High Risk
Review needed
Inspections
Getting Better
9 → 6 violations
Staff Stability
⚠ Watch
48% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$90,430 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 80 minutes of Registered Nurse (RN) attention daily — more than 97% of Wisconsin nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
17 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 9 issues
2025: 6 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

3-Star Overall Rating

Near Wisconsin average (3.0)

Meets federal standards, typical of most facilities

Staff Turnover: 48%

Near Wisconsin avg (46%)

Higher turnover may affect care consistency

Federal Fines: $90,430

Well above median ($33,413)

Moderate penalties - review what triggered them

The Ugly 17 deficiencies on record

2 life-threatening
Jul 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 2 (R1 and R2) of 2 residents with allegations of abuse and inj...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 2 (R1 and R2) of 2 residents with allegations of abuse and injuries of unknown origin were reported to the state agency and one or more law enforcement entities.* On 6/13/25, R1's daughter Companion-K allegedly overheard Certified Nursing Assistant (CNA)-I verbally abusing R1 when providing cares to R1. The facility did not report this allegation of abuse to law enforcement.* On 6/13/25, the facility was informed by R2's wife of bruising and swelling of unknown origin with R2's right foot. R2 had an X-RAY of R2's foot on 6/14/25, which showed a fracture of the 5th metatarsal in R2's right foot. The Registered Nurse (RN) Supervisor did not notify the Nursing Home Administrator (NHA)-A of the injury with fracture until 6/16/25. The facility did not report this significant injury of unknown origin within 24 hours to the State Agency as required.Findings include:The facility's policy titled, Abuse, Neglect, Mistreatment and Misappropriation of Resident Property, dated 7/26/18, and last updated 4/29/21, documents:*Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the deprivation of an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. Abuse includes verbal abuse, sexual abuse, physical abuse and mental abuse, including abuse facilitated or enabled through the use of technology.*Injuries of unknown origin: any injuries should be classified as an injury of unknown source when both of the following conditions are met:The source of the injury was not observed by any person or the source of the injury could not be explained by the resident;The injury is suspicious because of the extent of the injury for the location of the injury (example, the injury is located in an area not vulnerable to trauma) or the number of injuries observed at one particular point in time or the incidence of injuries over time.*Immediately: means as soon as possible, but ought not to exceed 24 hours after discovery of the incident. Federal requirements under 42 CFR state that if the events that caused the allegation involve abuse or result in serious bodily injury, nursing homes must report the violation to the administrator of the facility and Wisconsin Division of Quality Assurance (DQA) no later than two hours after the allegation is made.*All other allegations that do not involve abuse and do not result in serious bodily injury must be reported no later than 24 hours after the allegation is made. In addition, nursing homes must report to DQA and law enforcement any reasonable suspicion of a crime against any individual who is the resident of, or is receiving care from, the facility. Immediately for the purposes of reporting a crime resulting in serious bodily injury means covered individual shall report immediately, but not more than two hours after forming the suspicion.*Internal reporting:Employees must always report any allegations of or witnessed abuse or suspicion of abuse immediately to the administrator.*Law enforcement:All reports of suspected crime and/or alleged sexual abuse must be immediately reported to local law enforcement to be investigated. R1 was admitted to the facility on [DATE] with diagnoses that include cerebral infarction (a condition where blood flow to part of the brain is blocked, causing brain tissue to die due to lack of oxygen and nutrients), muscle weakness, cognitive deficit (a condition where there are difficulties with thinking abilities, including memory, learning, problem solving, and decision making), aphasia (a disorder that affects the ability to communicate), Transient Ischemic Attack (TIA) (a temporary blockage of blood flow to the brain often referred to as a stroke), and falls. R1's admission Minimum Data Set (MDS) completed on 6/15/25, documents that R1 has impairment to both upper extremities and requires partial/moderate assistance with bathing and rolling left to right. R1 is dependent on staff for toileting, dressing, and transfers. R1 is frequently incontinent of bowel and bladder. R1 was documented as having a Brief Interview for Mental Status (BIMS) score of 5, indicating that R1has severe cognitive impairment.On 7/7/25, at 10:11 AM, Surveyor reviewed the facility self-report which documents the following:*On the afternoon of Friday, 6/13/25, Companion-K reported to R1's daughter, Companion-K was walking down the hall to see R1, when Companion-K observed CNA-I close R1's door to provide cares. Companion-K waited in the hallway to give CNA-I time to complete cares. Companion-K could hear through the door, CNA-I with a stern and demanding voice when talking to R1 during cares. Companion-K heard CNA-I tell R1 to stop crying, calm down, and R1 was getting up and to stay focused and pay attention. After listening for several minutes outside the door to the struggle and to the point of R1 going into hysterics, Companion-K knocked on the door. Companion-K walked into R1's room and observed CNA-I yanking R1's shirt off. R1 was tearful, upset, and anxious.*R1's daughter notified Director of Nursing (DON)-B of the allegation of abuse on 6/13/25. DON-B started an investigation immediately.*Initial self-report was submitted to the state agency on 6/13/25, at 2:50 PM. *A 5-day self-report was submitted to the state agency on 6/20/25, at 2:27 PM.*Resident interviews were obtained and reviewed.*Staff interviews were obtained and reviewed.*Resident (R1) interview/statement was obtained and reviewed.*DON-B interviewed R1's roommate, who did not recall the incident on 6/13/25.*R1's Electronic Medical Record (EMR) documents skin and pain assessments were completed on 6/13/25.Surveyor notes the facility did not contact law enforcement.On 7/8/25, at 8:54 AM, Surveyor attempted to contact Companion-K.On 7/7/25, at 12:16 PM, Surveyor interviewed Physical Therapy Assistant (PTA)-J who stated R1 has cognitive changes, confusion, and has a hard time remembering things at times. PTA-J states she entered R1's room on 6/13/25, about 20-30 minutes after the alleged abuse on 6/13/25, with CNA-I, and observed R1 visibly upset and crying. PTA-J states Companion-K notified PTA-J that CNA-I was verbally abusive with R1 and made R1 cry. Companion-K notified PTA-J that she requested to speak with a supervisor regarding the incident with CNA-I. PTA-J states nobody should treat people like that and didn't think CNA-I was very kind when talking with R1. PTA-J states R1 and Companion-K we're both visibly upset about what happened, with Companion-K stating she couldn't believe CNA-I could act like that with someone.On 7/7/25, at 2:40 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A and DON-B who stated Companion-K is not an employee with the facility and is a friend/companion to R1. DON-B states Companion-K asked facility staff to speak with a supervisor at the time of the incident on 6/13/25, but never clarified with facility staff what she wanted to speak with the supervisor about. DON-B indicated that Companion-K contacted R1's daughter regarding the alleged abuse on 6/13/25, and R1's daughter contacted DON-B with allegations of abuse witnessed by Companion-K on 6/13/25. DON-B states she immediately started the investigation. NHA-A states R1 was monitored for possible negative side effects and/or psychiatric concerns related to the allegations of abuse on 6/13/25. Surveyor asked NHA-A if the facility had contacted law enforcement with the allegations of abuse on 6/13/25. NHA-A replied no, the facility did not contact law enforcement due to the facility had not substantiated the allegations at that time and the facility was still investigating. NHA-A then stated R1 had no visible injuries and no adverse effects when DON-B interviewed R1. NHA-A stated we didn't feel it was deliberate by CNA-I. Surveyor notified NHA-A and DON-B of concerns with the facility not contacting law enforcement with allegations of abuse that occurred with R1 on 6/13/25. NHA-A and DON-B acknowledged the concern. Surveyor requested additional information if available. No additional information was provided. 2.) R2 was admitted to the facility on [DATE] with diagnosis that included, Traumatic Subdural Hemorrhage without loss of consciousness (brain bleed), Cognitive Communication Deficit, and Dementia.R2's MDS (Minimum Data Set) assessment with an assessment reference date of 6/8/25 documents that R2 has short and long term memory problems. R2's Nursing Note dated 6/13/25, at 7:30 PM, documents: Wife reported that she took off his socks and saw Lg (large) bruising on Rt foot, measures 10 x 12 cm. Foot also has some swelling. And the Resident does c/o pain but not able to rate pain. The wife said that she sees staff & also his personal caregiver that was here today not using foot pedals when pushing him in wc. Said she thinks that is the reason he has the bruise. This Res is also very demented, agitated daily, extremely uncooperative and difficult to redirect as he doesn't seem to understand anymore. He is a high fall risk & requires close supervision, but frequently after staff helps him to bed, he will be up walking around in his room. Sometimes staff will find him walking in hallway or into other Resident rooms.R2's Nursing Note dated, 6/13/25, at 7:54 PM, documents: Found bruises on his right foot, slightly swollen and tender to touch and says ouch. he had falls couple times and self-transferring and propels in w/c. spouse is aware and NP (nurse practitioner) is updated and NOR x-ray to right foot x 2 view d/t bruising/swelling and pain. Call placed to (name x-ray company) and scheduled for tomorrow. Icing as needed and elevate the legs.R2's Nursing Note dated, 6/14/25, at 3:23 PM, documents:{name} imaging at facility for XRAY. Resident tolerated well. Awaiting results.R2's Physician's Note. dated, 6/14/25, at 11:42 PM, documents: Date of Service: 06/14/2025 11:14 PM CT. Details: Nurse Name: Registered Nurse (RN)-E. Patient Name: R2. Primary Chief Complaint: Radiology review: abnormal results and/or requiring provider assessment. History Present Illness: x-ray right foot showed acute fracture of the 5th metatarsal Review of Systems: ROS as per HPI, all other systems reviewed and are negative MH and SH : Reviewed PMH, SH and Medications Source of verification for all history : Per nurse and/or patient: Vital Signs : T: 97.1 (°F). HR: 60 (bpm). BP Sys: 123 (mm/Hg). /Dia: 68 (mm/Hg). RR: 1 (rpm) SpO2: 94 (%) Sp02 Levels: Room Air. Physical Exam: Exam findings per nurse and video observation Physical Exam - Notes: not in distress. Diagnosis, Assessment/Plan: M79671 - Pain in right foot (Primary) acute fracture of the 5th metatarsal. Condition is stable. Orders: obtain Orthopedic consult. Notify a clinician of any change in condition. Disposition: Stay at Facility. Technology Used: Audio and video with patient and nurse present. Statement of Medical Necessity: Yes. Consent for telemedicine/virtual visit obtained from patient/POA: YesOn 7/7/25, at 12:52 PM, Surveyor interviewed NHA-A and Director of Nursing (DON)-B. Surveyor asked how NHA-A knows when and where to report a significant Injury of unknown origin or abuse allegations to the state agency and police. NHA-A informed Surveyor that NHA-A had a flow chart that informed NHA-A what to report and when to report significant injuries of unknown origin and to whom. NHA-A informed Surveyor if there is a severe or significant injury of unknown origin NHA-A will report that to the state agency right away. Surveyor asked NHA-A why the delay in reporting R2's injury to the state agency from 6/14/25 when the fracture was confirmed until 6/16/25. NHA-A informed Surveyor that the night shift supervisor RN-E did not inform NHA-A of the fracture until 6/16/25. NHA-A informed Surveyor the wife reported the incident on 6/13/25 and the x-ray results came back 6/14/25 on Saturday evening at 11:17 PM which likely caused the delay in reporting to NHA-A. NHA-A acknowledged it was an error not reporting the fracture until Monday 6/16/25 by RN-E to the NHA-A. NHA-A believed the delay was because of the late X-Ray results on 6/14/25. NHA-A informed Surveyor that NHA-A did a plan of correction and educated RN-E on 6/16/25 the need to immediately report significant injuries of unknown origins to administration. NHA-A informed Surveyor that NHA-A started to educate the rest of the staff on 6/16/25 on reporting significant injuries of unknown origin to NHA-A immediately. NHA-A provided surveyors with the completed education provided to staff on reporting injuries of unknown origin. On 7/7/25, at 03:41 PM, Surveyor interviewed Licensed Practical Nurse (LPN)-D. Surveyor asked LPN-D to describe what LPN-D observed on 6/13/25 when R2's injury of unknown origin was discovered on R2's right foot. LPN-D informed Surveyor that LPN-D had entered R2's room and R2's spouse was holding onto R2's socks. LPN-D informed Surveyor that LPN-D assessed R2's bruised and swollen foot. LPN-D informed Surveyor that after speaking with R2's wife, LPN-D or R2's wife didn't know how the injury to R2's right foot occurred. Surveyor asked LPN-D if LPN-D reported the injury. LPN-D informed Surveyor that LPN-D reported the injury to Registered Nurse (RN)-C.On 7/7/25, at 03:41 PM, NHA-A came in to speak to Surveyors. NHA-A informed Surveyors that NHA-A admitted that the algorithm that NHA-A uses does lead NHA-A to call the police for Abuse and Significant injuries or unknown origin. NHA-A informed Surveyors that NHA-A will notify police moving forward.On 7/8//25, at 09:34 AM, Surveyor interviewed RN-C on the phone. Surveyor asked RN-C about R2's right foot injury on 6/13/25. RN-C informed Surveyor that RN-C assessed R2's bruised and swollen foot and had discovered no information on how the injury happened. RN-C informed Surveyor that RN-C informed the on-call doctor service and received orders for an x-ray of R2's right foot. RN-C informed Surveyor the x-ray was scheduled for 6/14/25 and that RN-C updated administration. RN-C informed Surveyor that RN-C believed on call administration was NHA-A at the time and that RN-C always informed administration of injuries. Surveyor asked when administration was informed of R2's right foot fracture. RN-C informed Surveyor that RN-C was off work on 6/14/25 and 6/15/25 and was not aware of the fracture until RN-C came back for a work shift on 6/16/25.On 7/8/25, at 09:42 AM and 10:10 AM, Surveyor attempted to call RN-E. RN-E has no voice mail. RN-E's phone plays a message to call back later.On 7/8/25, at 09:46 AM, Surveyor interviewed RN-G on the phone. Surveyor asked RN-G about R2's right foot fracture injury. RN-G was aware of the right foot injury and had assessed R2's right foot and updated R2's family, the family declined an orthopedic consult. RN-G informed Surveyor that RN-G had no x-ray results for R2's right foot as of the end of RN-G's shift. RN-G informed Surveyor that RN-G had no new information on R2's right foot injury at that time to provide administration.On 7/8/25, at 11:41 AM, NHA-A came in to discuss with Surveyors reporting abuse allegations and injuries of unknown origin to police. Surveyor expressed concern to NHA-A that the significant injury to R2's right foot had not been reported to the state agency or police when the fracture was verified on 6/14/25 until 6/16/25 at 09:26 AM. No additional information was provided by the facility.
Apr 2025 5 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R24 was admitted to the facility on [DATE] with diagnoses of Alzheimer's Disease with late onset, delirium due to known phys...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R24 was admitted to the facility on [DATE] with diagnoses of Alzheimer's Disease with late onset, delirium due to known physiological condition (progressive disease that destroys memory and other important mental functions), repeated falls, and other disorders of bone development and growth, right tibia, and right fibula. R24 currently has an activated health care power of attorney (HCPOA). R24's Quarterly Minimum Data Set (MDS) completed 3/3/25 documents short and long term memory impairment and R24 is severely impaired for daily decision making. R24 has range of motion impairment (ROM) on 1 side of lower extremity. R24 requires substantial/maximum assistance for mobility and partial/moderate assistance for transfers. No trial of bladder and bowel toileting program is documented on R24's MDS. R24 is frequently incontinent of bladder and bowel. R24's Care Area Assessment (CAA) for at risk for falls completed 9/26/24 documents R24 is at risk for falls as evidenced by history of fall prior to admission and with last fall of 9/10/24 with no injury. A significant change MDS was completed at this time due to right rib fracture with increased pain and need for more assistance with upper extremity activities of daily living. The goal is to be free from major injury if a fall will occur. Care plan will address to minimize risk and maintain current level of functioning. R24's Comprehensive Care Plan documents the following applicable targeted problem related to R24's falls: (R24) is high risk for falls due to confusion, gait/balance problems, incontinence, poor communication/comprehension, unaware of safety needs, impulsive Initiated 5/26/24 Interventions include: -Anticipate and meet (R24's) needs Initiated 5/27/24 -Be sure (R24's) call light is within reach and encourage (R24) to use it for assistance as needed. (R24) needs prompt response to all requests for assistance Initiated 5/27/24 -Ensure (R24) is wearing appropriate footwear (not specified for R24) when ambulating or mobilizing in wheelchair Initiated 5/27/24 -Follow facility fall protocol Initiated 5/27/24 -Reclining wheelchair with elevating leg rests to increase comfort Initiated 5/28/24 -Low bed Initiated 5/29/24 -Fall mat Initiated 6/1/24 R24's care plan for bowel incontinence initiated 5/26/24 includes for interventions dated 5/26/24: Check resident every two hours and assist with toileting as needed. Observe pattern of incontinence, and initiate toileting schedule if indicated. Provide bedpan upon rising, after meals, and HS (bedtime). Provide loose fitting, easy to remove clothing. Provide peri care after each incontinent episode. R24's care plan for functional bladder incontinence r/t (related to) activity intolerance, dementia, impaired mobility. Interventions include: Clean peri-area with each incontinence episode. Encourage fluids during the day to promote prompted voiding responses. Ensure the resident has an unobstructed path to the bathroom. Establish voiding patterns. Monitor and document intake and output as per facility policy. (R24) has acute pain due confusion, gait/balance problems, incontinence, poor communication/comprehension, unaware of safety needs, impulsive 10/8/24 re-admit falls, minimally displaced right 9th lateral rib fracture, nondisplaced L lateral 10th rib fracture, Right posterior 10th rib fracture, Left 4th vertebral body fracture Initiated 5/26/24 Revised 10/8/24 All interventions implemented for pain were initiated on 5/27/24 with no new interventions implemented on 9/14/24 and/or 10/8/24 after R24 sustained multiple rib fractures. R24's Fall Risk Evaluation on 5/25/24 had a score of 13 which determined R24 is at risk for falls. Surveyor notes that on admission R24 was at risk for falls. On 5/25/2024, at 11:57 PM, Registered Nurse (RN)-CC documented: (R24) admitted status post fall and right angulated distal tibia/fibula fracture. (R24) oriented to self no complaints of pain except with movement to right lower extremity, multiple attempts at self-transfer noted, soft touch call light placed and bed in lowest position. Surveyor notes that R24 was admitted to the facility as a result of a fall at home which resulted in a fracture. RN-CC is documenting on day of admission that R24 is attempting to self-transfer multiple times potentially demonstrating further impulsive behaviors. Surveyor notes the facility should have been aware of this potential to self-transfer. On 5/26/24, R24 is evaluated for repositioning bars and determined to be placed on bed to assist R24 with bed mobility and transfers. Surveyor reviewed the facility fall investigations for R24. R24 has had 11 falls from the day of admission, 5/25/24 to 4/3/25. R24 has had an injury of unknown origin that was discovered 3 days after an attempt to self transfer and a fall with major injury on 10/4/24 that led to multiple additional rib fractures. Fall 1 On 5/26/24 at 8:00 PM, (the day after admission) R24 had an unwitnessed fall with no injuries. R24 was found in the common area lying on the floor by the table on R24's right side. Staff reported they last witnessed R24 wandering the unit after dinner. The intervention put into place post fall, was to order a reclining wheelchair with leg rests. R24's care plan was updated on 5/28/24 for R24 to be in a reclining wheelchair with elevating leg rests to increase comfort. On 5/26/2024, at 8:00 PM, Licensed Practical Nurse (LPN)-DD documented: R24 found on floor in common area on R24's right side. No complaints of pain or discomfort. No changes in orientation noted. With the help of CNA's (certified nursing assistants) and medication tech and we were able to get R24 up off the floor into R24's wheelchair and neuron (sic)checks were started. On 5/28/24, Director of Nursing (DON)-B documented: Interdisciplinary Team (IDT) review of fall. R24 was dry and wearing shoes. R24 is a new admit who was admitted within 72 hours. New intervention: Ordered reclining wheelchair with elevated leg rests for increased comfort. Surveyor noted the facility fall report and IDT note post fall does not show a root cause analysis to determine what led R24 to fall and whether it was related to R24 being uncomfortable. Fall 2 On 6/1/24 at 3:15 PM, R24 had an unwitnessed fall with no injuries. R24 was found sitting on the floor next to R24's bed. R24 was found sitting in the upright position by the foot of the bed facing the window with R24's back leaning against the bed. R24 was found to be incontinent of stool at the time of the fall. On 6/1/24, R24's care plan was updated to place a fall mat next to R24's bed. On 6/1/2024, at 3:15 PM, RN-E documented: Staff found R24 sitting on the floor next to bed. Alert, O (oriented) x1 (self) confused per usual baseline, observed R24 sitting upright position by the foot of the bed facing the window with R24's back leans (sic) against the bed with bed at lowest position, incontinent of stool at the time of fall. Stated that R24 did not hit R24's head and no evidence of any injury to scalp, Able to move all extremities without complaints of any pain or discomfort, Range of motion (ROM) with in normal limits (WNL) per R24's baseline. Staff on unit provided cares then Hoyered R24 to R24's wheelchair and brought at (sic) unit common area. On 6/3/24, DON-B documented: IDT review of fall. Incontinent of stool and wearing gripper socks. R24 was in bed prior to fall. R24 is impulsive with history of falls. R24 has low bed. Mat was placed. 2nd shift to check and change at start of shift. Surveyor noted, the facility fall report does not indicate when R24 was last toileted or if R24 was offered a bed pan after the lunch meal and whether R24 voided or not as the plan of care for bowel incontinence indicated as interventions. The care plan for bowel incontinence indicated to establish voiding patterns however, Surveyor noted the care plan did not include specific times to offer voiding to R24 to decrease the risk of falls and incontinence. Surveyor noted R24's care plan was updated 6/1/24 to place a mat next to R24's bed. Surveyor noted R24's plan of care for falls, bowel, and bladder incontinence were not updated to include 2nd shift to check and change at start of shift. Fall 3 On 6/18/24 at 2:45 PM, R24 had an unwitnessed fall with no injuries. R24 was found on the floor mat, next to bed, with R24's back against the bed. R24's fall investigation documents the intervention is to keep R24 up after lunch for activities. On 6/18/2024, at 2:45 PM, RN-EE documented: Unwitnessed fall at 2:45 PM. Found R24 was sitting on the floor mat, leaning back against to (sic) the bed. Bed was (sic) low position, no injury noted. Neuro (neurological) check WNL. Denies any pain or discomfort. R24 is confused as usual. Has history of frequent falls. Assessment done. Assisted R24 to get into the bed. Interventions were in place at the time of fall: Call light was within reach. Low bed, floor mat on. R24 was dry at the time of fall. new intervention: monitor closely when R24 is in the bed On 6/19/24, DON-B documented: IDT review of fall. Diagnosis include Alzheimer's and hip fracture. R24 has history of falls with impulsiveness. Surveyor noted there is no updated care plan intervention for R24's fall on 6/18/24. Surveyor noted the post fall documentation indicates interventions to keep after lunch for activities and monitor closely while in bed where documented but not updated on the plan of care. Surveyor noted there is no root cause analysis completed to establish R24's usual pattern as R24's second and 3rd fall occurred at 3:15 PM and 2:45 PM respectively. Fall 4 On 7/1/24 at 7:30 PM, R24 had an unwitnessed fall with no injuries R24 was found on R24's left side, on the floor mat next to R24's bed. It was determined that R24 was incontinent of bowel and bladder at time of fall. On 7/1/2024, at 7:30 PM, RN-E documented: Staff found R24 lying on R24's left side on the floor mat, able to move all extremities on R24's own with complaints pain or discomfort. Incontinent of urine and BM (bowel movement) at the time of fall. ROM-WNL On 7/2/24, DON-B documented: IDT review of fall. R24 was wearing gripper socks. R24 is a check and change. R24 is impulsive with history of falls. New intervention to include check and change after supper. Surveyor noted R24's plan of care for bowel and bladder incontinence had as interventions to establish a void pattern at the time of admission. Surveyor noted R24's incontinence care plan does not indicate an individualized voiding pattern being established for R24. R24's plan of care for bowel incontinence included interventions to offer a bed pan after meals and check resident every two hours and assist with toileting as needed. The post fall documentation does not include details to complete a root cause analysis to include when R24 was last toileted/voided. Surveyor notes there is no new care plan intervention for R24's fall on 7/1/24. The intervention to check and change R24 after supper was not part of a voiding pattern and R24 was already to be offered a bed pan after meals. Fall 5 On 8/23/24 at 10:30 AM, R24 had an unwitnessed fall with no injuries. R24 was found on R24's right side lying on the floor in R24's room. It appears R24 slid out of the wheelchair. On 8/23/24, R24's care plan was updated to place Dycem in R24's wheelchair. In a late entry note on 8/24/24 at 3:55 PM, LPN-FF documented: Fall occurred in R24's room. Reason for the fall was evident. Reason for fall: Resident slipped out of chair, Pre-Fall: Fall Risk Score: 11 Post-Fall: Fall Risk Score: 13. Floor mat was on floor: Yes. Wheelchair was involved in fall. Wheelchair was unlocked at time of fall. Wheelchair footrest(s) were not in the way at the time of fall. Wearing glasses at the time of the fall: No. Footwear at time of fall: Shoes. Bedside call light on when Resident was found: Yes. Resident recently tested positive for Covid-19 and on isolation in room On 8/26/24, DON-B documented: IDT review of fall. R24 was dry and wearing shoes. Surveyor noted R24 was in isolation in her room at the time of the fall. The facility had previously noted R24 is impulsive and made attempts to self-transfer. R24 was not assessed for the need for increased supervision with R24 being isolated in their room. Surveyor noted the post fall documentation does not indicate if the previous intervention to elevate R24's legs on footrests & reclining wheelchair had been implemented or if it was an appropriate intervention to remain on the care plan. Surveyor notes the facility did not establish a root cause analysis as to where was R24 found in the room and when staff last observed and assisted R24. Fall 6 On 9/5/24 at 4:15 pm, R24 had an unwitnessed fall with no injuries observed at the time of the fall. R24 was found on the floor in front of the chapel after attending mass. The incident description includes there were other residents around R24 at the time of the fall and were unable to explain the incident. Staff was not around her during the fall. On 9/5/2024, at 4:36 PM, RN-GG documented: R24 found sitting on the floor in front of the wheelchair at the chapel. Looks like R24 did try to get up from wheelchair after mass . Staff was not around R24 during the fall. On 9/6/24 at 9:30 AM, DON-B documented an incident note indicating: IDT review of fall. CNA went to transport resident from Chapel and noted resident sitting on the floor in front of her w/c (wheelchair), other resident (sic) and parishioners present but unable to describe incident. Resident was wearing shoes. Denied pain, no injuries noted. Resident was confused per usual. Dx (diagnoses) includes dementia, not able to state what happened. BIM score 2. Pivot transfer with 1 assist and walker. Spoke with activity, states resident gets restless after chapel, and she is usually one of the first to be brought back. Activity department was on an outing at the time. New intervention: Resident to be one of the first to be picked up from chapel. Staff statement as part of the fall investigation interview form include as answers to the question: why do you think the resident fell (bathroom, item out of reach)? Resident needs one to one supervision, confused. In response to the question, we need to do something to help this resident so that he/she do not fall again. You may know this resident better than others. What should we do to try to prevent another fall? Staff documented one to one supervision. Surveyor noted the facility did not consider increased supervision as part of a fall intervention despite this being R24's 6th fall from possible attempts to self-transfer. Attempted self-transfer On 9/10/24 R24 at 3:02 pm R24 is observed sitting on the garbage can outside of the bathroom and back leans (sic) against the wall. No c/o (complaints of) pain or discomfort. Able to move all extremities. Immediate action was to assist resident back to wheelchair with the assist of 1 staff. The only predisposing factor identified is memory impairment. Surveyor noted the incident report does not indicate when staff last observed or assisted R24. The staff statement, post fall, documents as an answer to question 7: Why do you think the resident fell? Probably trying to go to the bathroom. Question 12 asks: We need to do something to help this resident so that he/she does not fall again. You may know this resident better than others. What should we do to try to prevent another fall? Staff documented: Offer toilet or monitor resident's (sic) not to be alone in her room during the day. Surveyor noted this is the second recommendation from staff to increase R24's supervision as an intervention to prevent falls. The progress notes related to the 9/10/24 attempted self-transfer were dated 9/17/24 and 9/18/24. On 9/17/24 at 3:02 pm it is documented: Residents (sic) observed sitting on the garbage can back leans (sic) against the wall, outside the bathroom, no c/o any pain or discomfort, able to move all extremities. The IDT reviews was documented on 9/18/24 at 9:30 am indicating Resident was observed sitting on the garbage can with back against the waif (sic). W/C and garbage can in same plane. No injuries noted. Staff encouraged to have resident in common area to watch Television or do manual activities. Surveyor noted there is no updated intervention added to R24's care plan post attempted self-transfer on 9/10/24. Surveyor noted, R24 had a previous intervention recommended following a 6/18/24 fall to keep R24 up after lunch to participate in activities that had not been implemented or added to R24's plan of care. Surveyor noted there is no root/cause analysis of this incident. Surveyor noted that the facility still has not establish a voiding pattern for R24. Injury 1 On 9/13/2024, at 5:30 PM, LPN-F documented: Sitting at table in television room. Every few minutes R24 grimaces and holds right rib area. Son is visiting and sitting next to R24. Son said it seems like area only has pain when R24 moves a certain way. Writer asked R24 to turn a few different ways and seems R24 has pain when R24 leans to R24's left. Also has pain if area is touched. RN supervisor is made aware, and he said will come assess as soon as he can On 9/14/24 an x-ray is obtained. x-ray results document that frontal view of chest and oblique views of right ribs demonstrate a mildly displaced fracture of the right lateral 9th rib. Mineralization is decreased. There are no bony lesions. Impressions: Acute right rib fracture as above On 9/15/2024, at 9:45 PM, RN-GG documented: Incident: R24 was complaining of pain on R24's upper part of right side of the body while touching on 9/14/24 and no bruise or other injuries noted. MD and family updated and ordered x-ray and monitor for pain. R24 had an unwitnessed fall on 9/5/24 with no injuries or pain. Body check is done today and noted small bruise on left hip [2cm x 3cm] yellowish color and started to fade away. On 9/15/24, the facility submitted a facility reported incident (FRI) for an injury of unknown origin. The FRI documents abuse unsubstantiated related to injuries. Surveyor noted that on 9/20/24, the facility updated R24's fall care plan with the intervention for R24 to be the first to be put to bed after dinner. It is not clear why the facility added this as an intervention at this time. Fall 7 and 2nd Injury On 10/4/24 at 6:45 PM, R24 had an unwitnessed fall. R24 was found on the floor on R24's left side and R24's head resting on the wall. R24 was in R24's wheelchair brushing teeth and CNA left to get a small cup to rinse R24's mouth. The incident report indicates R24 was confused as usual. R24 sustained an abrasion to the left elbow and middle back-small bump on top of the head and slight pain on R24's buttocks at time of fall. R24 received Tylenol prior to fall. Later complaints of lower back pain and as needed Naproxen is given and was not effective and R24 is crying with pain. On 10/4/24, R24's care plan was to ensure all hygiene items are at the sink. On 10/4/2024, at 8:50 PM, RN-GG documented: R24 had an unwitnessed fall from wheelchair in R24's bathroom. R24 was in her wheelchair and brushing R24's teeth and CNA went to get small cup to rinse R24's mouth. She found R24 on the floor laying left side and head was resting on the wall. Seemed to be R24 stood up from wheelchair . R24 was sent to the emergency room for evaluation on 10/4/24 and was discharged on 10/7/24. R24's discharge summary documents the following discharge diagnoses: .Mechanical fall complicated by minimally displaced right lateral 9th rib fracture, nondisplaced left lateral 10th rib fracture, likely subacute right posterior 10th rib fracture, nondisplaced bilateral posterior 11th rib fracture. Subacute L4 vertebral body fracture . A CT trauma chest abdomen pelvis with contrast was completed: .Age-indeterminate fracture involving L4 vertebral body which appears to be involved with Paget's disease (a disease that disrupts replacement of old bone tissue with new bone tissue). Plan: .Monitor for now, per HCPOA no desire for consideration for operative management. On 10/9/24, Physician (MD)-HH documented R24 has .multiple comorbidities requiring intensive management. Safety and supportive care with restorative program. 1. Multiple closed fractures of ribs both side with routine healing, subsequent encounter History of falls Minimally displaced right lateral 9th rib fracture Nondisplaced left lateral 10th rib fracture Right posterior and bilateral posterior rib fractures . According to [NAME] Orthopedics Services the following defines bone fractures: Displaced- .The break goes completely through the bone and causes a gap where the bone breaks, which often requires surgery to repair. Occurs when the broken bone fragments move out of their normal alignment. Trauma such as fall or direct impact on the bone Subacute-A fracture that occurs between 5 and 13 days after initial injury. A fracture that has begun to heal, typically 72 hours and 6 weeks after the initial injury, marking a transition from the acute to the proliferative healing phase. Considered to be in the healing stage. Surveyor noted R24 had a care planned intervention to anticipate R24's needs at the time of this fall. Surveyor noted that the facility established an intervention for staff to make sure hygiene supplies are set up prior to cares post fall but the facility did not document R24 should be supervised during cares. The staff statement, post fall, documents as an answer to question 12: We need to do something to help this resident so that he/she does not fall again. You may know this resident better than others. What should we do to try to prevent another fall? Staff documented: could not leave unattended. Despite indicating R24 should not be left unattended, increased supervision was not added as a safety intervention to R24's care plan. Fall 8 On 11/15/24 at 9:15 PM, R24 had an unwitnessed fall with no apparent injuries at the time of the fall. R24 was found sitting on the floor mat and R24 was incontinent of both bowel and bladder. On 11/15/24, at 10:06 PM, R24's medical record documents: Call received from Med tech (medication technician) and informed R24 had an unwitnessed fall. This writer went to R24's room and found sitting on floor mat and bed was low. R24 was wet and had BM (bowel movement), R24 went to bed after 6.30 PM and toileted On 11/18/24 DON-B documented: IDT review of fall. R24 was wearing socks. Bed was in low position and found on mat. R24 was wet and soiled with BM. Staff to put R24 on toilet before bed . Surveyor noted the facility investigation does not include when R24 was last seen by staff after being placed in bed after 6:30 PM, or if R24's call light was within reach or on at the time of the fall. The IDT identified a new fall prevention intervention of assisting R24 to the toilet before bed. Surveyor noted at the time of the fall R24 was found to be wet and soiled with BM. Surveyor notes the facility did not a complete a bowel and bladder patterning assessment to help prevent falls. Surveyor noted R24's care plan included to check resident every two hours and assist with toileting as needed. It is not included in the post fall investigation whether staff assisted R24 between 6:30 PM and the time of the fall at 10:06 PM. Surveyor also noted R24 has a plan of care for insomnia despite the indication R24 was in bed as early as 6:30 PM. Fall 9 On 1/4/25 at 6:15 PM, R24 had a witnessed fall with no injuries observed at time of incident. Documentation states that a CNA reported checking on R24 and found R24 in the bathroom, R24 stood up and went down to the floor on buttocks but did not hit R24's head. On 1/4/25, R24's care plan was revised for R24 to be toileted after dinner. Surveyor noted this was already an intervention on R24's care plan since 5/26/24. On 1/4/2025, at 8:38 PM, R24's medical record documents: CNA reported that she was checking R24 and found R24 in the bathroom standing and while entering to the bathroom R24 just stood up and lost the balance and went down to the floor with R24's buttocks and head was not hit On 1/6/25 DON-B documented: IDT review of fall. R24 was wearing socks and dry. Staff to toilet R24 after dinner . Surveyor notes the fall investigation does not document when R24 was last seen or assisted by the staff to the bathroom if the call light was on at the time of the fall. Surveyor notes had the facility done a root cause analysis of R24's falls, the facility would have recognized that R24's previous falls related to needing to go to the bathroom were approximately at similar times of the day and an individualized voiding plan has still not been completed for R24. Fall 10 On 2/16/25 at 12:00 AM, R24 had an unwitnessed fall. R24 was found kneeling on the floor next to R24's bed. On 2/16/2025, at 00:48 AM, RN-BB documented: While doing the rounds writer saw R24 is kneeling on the floor, helped R24 to lay back in bed. On 2/17/25 DON-B documented: IDT review of fall. Bed was in lowest position. R24 was dry and wearing gripper socks. New intervention to provide a night light. Surveyor notes there is no root cause analysis by the facility as to why R24 may be attempting to get out of bed. Review of R24's care plans indicate the facility added interventions that include: -Can be combative with cares. Do not leave unattended if R24 is in wheelchair; Initiated 2/14/25. -Transfer: Extensive assist of 1 with wheeled walker, gait belt and pivot; Initiated 2/14/25; Provide night light; Initiated 2/16/25. Fall 11 On 3/16/25 at 7:30 AM, R24 had an unwitnessed fall. R24 was found sitting on the mat, back towards bed, brief off, BM and urine on mat, BM, and urine in bed. On 3/16/2025, at 8:56 AM, RN-II documented: R24 was found sitting on the floor mat next to bed, no injuries. Assisted off floor mat with mechanical lift. On 3/17/25 DON-B documented: DT review of fall. Night shift to toilet during final rounds Surveyor notes that 6 falls that R24 had were related to R24 attempting to self-transfer and being incontinent at the time of the fall however, the facility did not complete an individualized bowel and bladder voiding pattern in order to establish an individualized voiding care plan to potentially decrease R24's risk for falls. Surveyor notes as R24 continued to fall, the facility did not complete assessments on R24's routine and usual pattern of activity in order to prevent future falls which may result in significant injury. Observations On 4/1/25, at 7:08 AM, Surveyor observed R24 in a low bed with mat on the ground on the left side of bed. R24's bed is pushed against the wall and R24 has bilateral re-positioning bars on the bed. On 4/1/25, at 8:56 AM, Surveyor observed R24 in the common area in a high back wheelchair with no foot pedals on. On 4/2/25, at 7:36 AM, Surveyor observed R24 in a low bed, mat next to the bed, sleeping. On 4/3/25 at 7:32 AM, Surveyor observed R24 in a low bed with mat, sleeping. Surveyor noted that per R24's care card R24 is to be first to get up at 7:00 AM, but Surveyor has 3 observations where R24 is still in bed after this time. On 4/3/25, at 8:03 AM, Surveyor observed R24 in the common area in a wheelchair with no foot pedals on the chair. However, Surveyor notes this was an intervention on 5/28/24 that elevating leg rests be placed on the wheelchair. On 4/1/25, at 3:26 PM, Surveyor requested R24's fall investigations for further review by Surveyor from Nursing Home Administrator (NHA)-A and DON-B. Surveyor asked who the best person would be to discuss R24's multiple falls and DON-B indicated DON-B would be the best person. On 4/2/25, at 12:08 PM, Surveyor was sharing concerns with NHA-A about R24's falls. NHA-A informed Surveyor, It's her right to fall, we just avoid a major injury. On 4/2/25, at 12:59 PM, Surveyor was discussing R24's 9/15/24 right rib fracture. NHA-A informed Surveyor that the facility completed an FRI for the right rib fracture. NHA-A shared they do not believe the 9/15/24 fracture is related to R24's falls. NHA-A shared that R24 went out on a walk in the community and went over multiple bumps and uneven pavement and believes the right rib fracture is related to this memory care event. On 4/2/25, at 3:07 PM, Surveyor shared the concern that R24 has had multiple falls since admission to the facility, with R24 being at risk for falls since admission and many of the details that would be part of a root cause analysis were not included in the post fall details of R24's falls to help establish individualized interventions for R24 to prevent falls. Surveyor shared observations during the survey of R24's care plan not being implemented. Based on observation, interview, and record review, the facility did not ensure residents received adequate supervision and assistive devices to prevent accidents for 2 of 6 residents (R291 and R24) reviewed for accidents. The deficient practice has the likelihood of affecting a pattern of residents at the facility has 14 residents who utilize lifts for transfers. * R291 had a care planned approach to use a Hoyer lift (a full body transfer lift that uses a sling to fully support the resident during the transfer) for transfers. R291's family brought in a sling they had purchased from an outside vendor. The facility did not ensure the sling was appropriate for R291's size/weight and also did not ensure the sling was appropriate to use with the Hoyer lift used in the facility. On 2/8/25, staff were transferring R291 with the Hoyer lift and the sling purchased by the family. R291 slid out of the sling and fell to the floor sustaining a subdural hematoma and laceration to the back of the head. R291 ultimately, was transported to the hospital and received 10 staples to the back of their head. R291 returned to the facility but was sent back to the hospital for additional care for their injuries. The facility did not have a system where residents were assessed to determine the correct size sling to safely transfer each resident. There was also no system in place to ensure slings were compatible with the lift(s) used in the facility. During the survey, staff were observed using random slings not assigned to the resident regardless of lift used or size of the individual resident to ensure safety. During interviews, facility staff were unaware of manufacturer's recommendations for specific use of slings and whether the sling being utilized for a transfer was safe for the resident to use. The facility's failure to assess each resident's individual needs and to provide appropriate slings for transfers created a finding of immediate jeopardy that began on 2/8/25. Surveyor notified Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B of the immediate jeopardy on 4/3/25 at 12:35 PM. The immediate jeopardy was removed on 4/4/25, however, the deficient practice continues at a scope and severity of a G (actual harm/isolated) based upon the additional example regarding R24. * Since R24's admission in May of 2024 R24 has had 11 falls in the facility. On 10/4/24 R24 fell when left unattended during personal hygiene in the bathroom when staff did not anticipated R24's needs when providing cares. R24 sustained multiple fractures of her ribs at this time. Prior to 10/4/24 R24 had an injury of unknown origin this involved a fracture of one rib that was discovered 3 days after an attempt to self transfer. The facility did not collect or analyze the details regarding each of R24's falls or attempts to self transfer to develop an individualized, comprehensive plan of care to prevent future falls. R24 was known to be incontinent upon admission and was known to be impulsive. The [TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility did not ensure all allegations involving potential abuse (R1) were thor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility did not ensure all allegations involving potential abuse (R1) were thoroughly investigated for 1 of 4 reviewed facility reported incidents. *On 6/13/24, 2/21/25, and 3/5/25, the facility submitted facility reported incidents (FRI) involving R1 and allegations of R1 and sexual misconduct. All three FRIs were not thoroughly investigated by the facility. Findings Include: The facility's Abuse, Neglect, Mistreatment and Misappropriation of Resident Property updated 4/29/21 documents: .E. Investigation It is the policy of this facility that reports of abuse (mistreatment, neglect, or abuse, including injuries of unknown source, exploitation and misappropriation of property) are promptly and thoroughly investigated. Procedure: The investigation is the process used to try and determine what happened. The designated facility personnel will begin the investigation immediately. A root cause investigation and analysis will be completed. The information gathered is given to administration. a. Investigation of abuse: When an incident, allegation, or suspected incident of abuse is reported, the Administrator or designee will investigate the incident with the assistance of appropriate personnel. The investigation will include: i. Who was involved ii. Residents' statements a. For non-verbal Residents. cognitively impaired Residents or Residents who refuse to be interviewed, attempt to interview Resident first. If unable, observe Resident, complete an evaluation of Resident behavior, affect, and response to interaction, and document findings. iii. Resident's roommate statements if applicable iv. Involved staff and witness statements of events v. A description of the Resident's behavior and environment at the time of the incident vii. Observation of Resident and staff behaviors during the investigation viii. Environmental considerations if pertinent b. Investigation of injuries of unknown origin or suspicious injuries: must be immediately investigate to rule our abuse R1 was admitted to the facility on [DATE] with diagnoses of Unspecified Dementia (loss of memory, language, problem-solving and other thinking abilities severe enough to interfere with daily life), Unspecified Severity, With Other Behavioral Disturbance, Other Alzheimer's Disease(progressive disease that destroys memory and other important mental functions), Impulsiveness, Major Depressive Disorder(persistent feelings of sadness, hopelessness, and a loss of interest or pleasure in activities), Chronic Obstructive Pulmonary Disease(lung disease that block airflow and make it difficult to breathe), and Primary Generalized Osteoarthritis (breakdown of cartilage). R1 currently has an activated Health Care Power of Attorney (HCPOA). R1's Quarterly Minimum Data Set (MDS) completed 3/6/25 documents R1's Brief Interview for Mental Status(BIMS) score to be 7, indicating R1 is severely impaired for daily decision making. R1 has range of motion impairment on 1 side of lower extremity. R1 is dependent for dressing, mobility, and transfers. The facility submitted 3 facility reported incidents involving R1 and allegations of sexual misconduct directed at R1. Surveyor reviewed the documentation of the investigations. On 4/1/25, at 8:08 AM, Surveyor reviewed the 3 FRIs. On 6/13/24, reported at 12:48 AM, R1 stated that R1 was raped by 3 men on the way home from work. R1 described the 3 men having shaggy shoulder length hair and were wearing green scrubs. Surveyor notes that the facility did not obtain R1's roommate's statement (R24). 5 Resident statements were obtained with the same 3 questions asked: 1. Have you ever been treated roughly by a staff member? 2. Do you feel rushed by staff? 3. Has any staff member seemed frustrated with your or raised their voice at you? Surveyor notes the above 3 questions do not relate to the allegation of sexual abuse. On 2/21/25, reported at 3:17 AM, R1 reported an aide put a finger in R1's vagina causing pain. 8 Residents were interviewed with the same questions: 1. Have you ever been treated roughly by a staff member? 2. Do you feel rushed by staff? 3. Has any staff member seemed frustrated with your or raised their voice at you? R1's roommate (R24) was interviewed with the above questions but not specifically if R24 had heard or seen anything out of the ordinary in the room at the time of the allegation. On 3/5/25, reported at 12:59 AM, R1 reported a man came into R1's room, held R1 down by R1's shoulders, told R1 to lay still and quiet, and raped R1. Surveyor notes that the facility did not obtain R1's roommate's statement.(R24) 5 Residents interviewed with the same questions 1. Have you ever been treated roughly by a staff member? 2. Do you feel rushed by staff? 3. Has any staff member seemed frustrated with your or raised their voice at you? Surveyor notes the above 3 questions do not relate to the allegation of sexual abuse. The facility provided no documentation in the facility investigation of any men in the building before or during the time of the allegation. Surveyor requested the schedule from the facility for 3/5/25 and notes Registered Nurse (RN)-E was working and there is no statement from RN-E. Surveyor notes the facility reported the 3 allegations of sexual misconduct with in the regulatory reporting time-frame(within 2 hours) and on required reporting forms. Law enforcement was notified and responded. On 4/2/25, at 12:18 PM, Surveyor interviewed Director of Social Services (DSS)-P. Surveyor asked DSS-P what role DSS-P has when there is an abuse/neglect/or misappropriation allegation. DSS-P stated that DSS-P interviews 5 Residents. Surveyor asked why only 5 Residents? DSS-P stated DSS-P was told 5 is the sample. Surveyor asked if there is a roommate would DSS-P make it a point to interview the roommate. DSS-P stated that interviewing the roommate is not necessarily part of the process. DSS-P explained that it is 5 Residents, 1 from each unit to get a sample. That is part of the facility process. On 4/3/25, at 10:07 AM, Surveyor interviewed Nursing Home Administrator (NHA)-A and Director of Nursing (DON-B) in regards to the investigation of the 3 allegations of sexual misconduct involving R1. NHA-A stated that there is no defined process of who to talk to for the day as part of the investigation. NHA-A explained that a sample of staff from different departments statements are obtained with each investigation. NHA-A stated that there was nothing from all the departments that would initiate NHA-A to expand to other staff for more interviews. Surveyor asked why R1's roommate (R24) was not interviewed with the 6/13/24 and the 3/5/25 investigation. NHA-A stated that Resident statements are based on 25% of the census. Surveyor asked why RN-E's statement was not obtained for the 3/5/25 investigation where R1 reported an allegation of a male raping R1. NHA-A stated, Don't know why there is no interview. He is our only male and is sensitive to this. We would have talked to him. Surveyor shared that DSS-P informed Surveyor that DSS-P only obtains a sample of 5 Residents, 1 from each unit. NHA-A stated, That is correct. NHA-A would follow-up if there is a roommate to interview with an allegation of abuse or neglect to determine if the roommate saw or heard anything. Surveyor shared that R1's roommate (R24) was not interviewed for the 6/13/24 and the 3/5/25 investigation. NHA-A explained that it is a case by case investigation. Surveyor shared the concern that RN-E's statement as the only male for the 3/5/25 allegation was not obtained with the investigations and the Resident interviews is only 5 Residents, 1 from each unit with the same 3 questions that are not pertaining to R1's allegation of sexual abuse. Surveyor explained that it is a concern that a thorough investigation was not completed by the facility in regards to R1's 3 allegations of sexual abuse.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not assess the risk for possible entrapment and review the r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not assess the risk for possible entrapment and review the risks & benefits and obtain consent on a quarterly basis for 2 (R1 and R24) of 4 Residents observed having side/bed rails. Findings Include: The facility's Proper Use of Bed Rails effective 7/18/24 documents: .Policy: It is the policy of this facility to utilize a person-centered approach when determining the use of bed rails. Appropriate alternative approaches are attempted prior to installing or using bed rails. If bed rails are used, the facility ensures correct installation, use, and maintenance of the rails. Examples of bed rails include, but are not limited to side rails, bed side rails, safety rails, grab bars and assist bars. Policy Explanation and Compliance Guidelines: Resident Assessment 1. As part of the Resident's comprehensive assessment, the following components will be considered when determining the Resident's needs, and whether or not the use of bed rails meets those needs: a. Medical diagnosis b. Size and weight c. Sleep habits d. Medication(s) e. Acute medical or surgical interventions f. Underlying medical conditions g. Existence of delirium h. Ability to toilet self safely i. Cognition j. Communication k. Mobility(in and out of bed) l. Risk of falling 2. The Resident must also assess the Resident's risk from using bed rails. a. Accident hazards(falls, entrapment, and other injuries sustained from attempts to climb over, around, between, or through the rails, or over the footboard) b. Barrier to Residents from safely getting out of bed c. Physical restraint(hinders Residents from independently getting out of bed or performing routine activities) d. Decline in Resident function e. Skin integrity issues f. Decline in other areas of activities of daily living such as using the bathroom, continence, eating, hydration, walking and mobility g. Other potential negative psychosocial outcomes such as an undignified self-image, altered self-esteem, feelings of isolation, or agitation/anxiety 4. The Resident assessment should assess the Resident's risk of entrapment between the mattress and bed rail or in the bed rail itself. 5. The facility will assess to determine if the bed rail meets the definition of a restraint. Informed Consent 6. Informed consent from the Resident or Resident representative must be obtained after appropriate alternatives have been attempted prior to installation and use of bed rails. This information should be presented in an understandable manner, and consent given voluntarily, free from coercion. 7. The information that the facility should provide to the Resident, or Resident representative includes, but not to: a. What assessed medical needs would be addressed by the use of bed rails b. The Resident's benefits from the use of bed rails and the likelihood of these benefits c. The Resident's risks from the use of bed rails and how these risks will be mitigated d. Alternatives attempted that failed to meet the Resident's needs and alternatives considered but not attempted because they were considered to be inappropriate 8. Upon receiving informed consent, the facility will obtain a physician's order for the use of the specified bed rail and medical diagnosis, condition, symptom, or functional reason for the use of the bed rail. Ongoing Monitoring and Supervision 15. The facility will continue to provide necessary treatment and care to the Resident who has bed rails in accordance with professional standards of practice and the Resident's choices. This should be evidenced in the Resident's records, including their care plan, including, but not limited to, the following information: a. The type of specific direct monitoring and supervision provided during the use of bed rails, including documentation of the monitoring c. Ongoing assessment to assure that the bed rail is used to meet the Resident's needs d. Ongoing evaluation of risks e. The identification of who may determine when the bed rail will be discontinued f. The identification and interventions to address any residual effects of the bed rail 16. Responsibilities of ongoing monitoring and supervision are specified as follows: b. A nurse assigned to the Resident will complete reassessments in accordance with the facility's assessment schedule, but not less than quarterly, upon a significant change in status, or a change in type of bed/mattress/rail . 1.) R1 was admitted to the facility on [DATE]. R1 currently has an activated Health Care Power of Attorney (HCPOA). R1's Quarterly Minimum Data Set (MDS) completed 3/6/25 documents R1's Brief Interview for Mental Status (BIMS) score to be 7, indicating R1 is severely impaired for daily decision making. R1 has range of motion impairment on 1 side of lower extremity. R1 is dependent for dressing, mobility, and transfers. Use of a siderail is not documented on R1's MDS. R1's current physician orders documents assist rails to both sides of bed every shift for skin integrity with a start date of 1/31/23. Surveyor reviewed R1's Treatment Administration Record (TARS) which reads assist rails to both sides of bed every shift for skin integrity for the following months: October 2024-3 shifts not completed November 2024-4 shifts not completed December 2024-8 shifts not completed January 2025-5 shifts not completed February 2025-6 shifts not completed March 2025-7 shifts not completed R1's care card documents R1 is high fall risk and has assist rails to both sides of bed. R1's care plan contains an intervention initiated on 1/31/23 for self-care deficit: -adaptive device on both sides of bed to assist for bed mobility and repositioning R1's Care Area Assessment (CAA) for self-care deficit completed 9/12/24 documents R1 needs substantial assistance for bed mobility, roll left to right, sitting to lying and lying to sitting on the side of the bed. R1's fall risk evaluation completed 9/3/24 documents R1 is at risk for falls R1's potential for injury related to falling due to impulsiveness and history of falling care plan was initiated 4/7/20 R1's Care Area Assessment (CAA) for at risk for falls completed 9/12/24 documents R1 has a history of falls since admission to the facility. The goal is to be free from major injury if a fall will occur. Surveyor notes that an actual care plan addressing the need for repositioning bars has not been implemented for R1. R1's side rail evaluation completed 3/4/24 with a re-evaluation dated 3/4/25 documents the need for the repositioning bars to assist with bed mobility and transfers. A verbal consent for the repositioning bars was obtained from the activated HCPOA on 3/4/24 with no informed consent obtained with the re-evaluation on 3/4/25. 2.) R24 was admitted to the facility on [DATE]. R24 currently has an activated HCPOA. R24's Quarterly Minimum Data Set(MDS) completed 3/3/25 documents short and long term memory impairment and R24 is severely impaired for daily decision making. R24 has range of motion impairment on 1 side of lower extremity. R24 requires substantial/maximum assistance for mobility and partial/moderate assistance for transfers. Use of a siderail is not documented on R24's MDS. R24 does not have a current physician order for the repositioning bars. R24's care card documents R24 is a fall risk and impulsive and will attempt to self transfer R24 most recent fall risk evaluation completed 3/16/25 documents a score of 18 meaning R24 is high risk for falls. R24's high risk for falls due to confusion, gait/balance problems, incontinence, poor communication/comprehension, unaware of safety needs, and impulsive care plan was initiated on 5/26/24. R24's Care Area Assessment (CAA) for at risk for falls completed 9/26/24 documents R24 is at risk for falls as evidenced by history of fall prior to admission. A significant change MDS was completed due to right rib fracture with increase pain and need for more assistance with upper extremity activities of daily living. The goal is to be free from major injury if a fall will occur. R24's side rail evaluation documents the need for repositioning bars to assist with bed mobility completed 5/26/24 with no re-evaluation completed. A verbal consent for the repositioning bars was obtained from the activated HCPOA on 5/26/24. During the survey process, Surveyor observed bilateral repositioning bars on both R1 and R24's beds. Both beds were observed to pushed next to the wall. On 4/1/25, at 3:26 PM, Surveyor shared the concern with Nursing Home Administrator (NHA)-A and Director of Nursing (DON-B) that R1 did not have consent obtained when R1's repositioning bars were re-evaluated for the need on 3/4/25. Surveyor shared that both R1 and R24 did not have a re-positioning bar evaluation completed on a quarterly basis and no actual care plan for the need for the re-positioning bars. On 4/2/25, at 9:47 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-J in regards to R1 and R24's repositioning bars. CNA-J confirmed CNA-J takes care of both R1 and R24 on a regular basis. CNA-J has never observed R1 and R24 use the repositioning bars on their own and only sometimes uses the repositioning bars when transferring. On 4/2/25, at 12:08 PM, DON-B confirmed there should be an order for re-positioning bars and the facility tries to have consents signed for the re-positioning bars on a yearly basis. DON-B also confirmed that re-positioning bars should be done quarterly per facility policy. On 4/3/25, at 8:16 AM, DON-B gave Surveyor documentation that on 4/2/25, at 5:54 PM, DON-B completed a new side rail use evaluation, obtained consent from the activated HCPOA and obtained a physician order.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0909 (Tag F0909)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the Facility does not conduct regular inspection of all bed rails as part of a regular maint...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the Facility does not conduct regular inspection of all bed rails as part of a regular maintenance program to identify areas of possible entrapment for 4 (R1, R24, R28 and R392), of 4 Residents observed with bilateral enabler bars on the beds during the survey process. Findings Include: The facility's Proper Use of Bed Rails effective 7/18/24 documents: .Policy: It is the policy of this facility to utilize a person-centered approach when determining the use of bed rails. Appropriate alternative approaches are attempted prior to installing or using bed rails. If bed rails are used, the facility ensures correct installation, use, and maintenance of the rails. Installation and Maintenance of Bed Rails 12. The facility will assure the correct installation and maintenance of bed rails, prior to use. This includes: iii. Inspecting and regularly checking the mattress and bed rails for areas of possible entrapment v. Checking the bed rails regularly to make sure they are still installed correctly, and have not shifted or loosened over time. c. Observing ongoing precautions such as following manufacturer's equipment alerts and recalls and increasing Resident supervision, especially with the use of air-filled mattresses or or therapeutic air-filled beds that may present a different entrapment risk than rail entrapment. d. Conducting routine preventative maintenance of beds and bed rails to ensure they meet current safety standards and are not in need of repair. Ongoing Monitoring and Supervision 15. The facility will continue to provide necessary treatment and care to the Resident who has bed rails in accordance with professional standards of practice and the Resident's choices. d. The maintenance director, or designee, is responsible for adhering to a routine maintenance and inspection schedule for all bed frames, mattresses, and bed rails. On 4/2/25, at 11:45 AM, Surveyor interviewed Environmental Services Director (ESD)-AA regarding conducting regular inspection of all bed frames, mattresses, and bed rails to identify areas of possible entrapment. ESD-AA is responsible for checking bed rails but only when ESD-AA gets a work order to install or on an as needed basis. ESD-AA does regularly inspect and maintain the bed rails as part of ESD-AA's regular maintenance program to check for safety. 1.) R1 was admitted to the facility on [DATE]. R1 currently has an activated Health Care Power of Attorney(HCPOA). R1's current physician orders documents assist rails to both sides of bed every shift for skin integrity with a start date of 1/31/23. R1's care card documents R1 is high fall risk and has assist rails to both sides of bed. R1's care plan contains an intervention initiated on 1/31/23 for self-care deficit: -adaptive device on both sides of bed to assist for bed mobility and repositioning 2) R24 was admitted to the facility on [DATE]. R24 currently has an activated HCPOA. R24 does not have a current physician order for the repositioning bars. R24's side rail evaluation documents the need for repositioning bars to assist with bed mobility completed 5/26/24 with no re-evaluation completed. A verbal consent for the repositioning bars was obtained from the activated HCPOA on 5/26/24. During the survey process, Surveyor observed bilateral repositioning bars on both R1 and R24's beds. Both beds were observed to pushed next to the wall. On 4/2/25, at 3:07 PM, Surveyor shared the concern that R1 and R24's repositioning bars have not been regularly inspected for areas of possible entrapment and safety with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B. No further information was provided by the facility at this time. 3) R28 was admitted to the facility on [DATE]. R28's admission MDS (minimum data set) with an assessment date of 03/13/25 documents a BIMS (brief interview mental status) score of 6 indicating severe impairment of R28's cognition. Section GG mobility documents R28 as requiring supervision or touching assistance to roll side to side in bed. Section P physical restraints documents bed rails as not used for R28. R28's Activity of Daily Living (ADL) dated 3/12/25, revision on 3/12/25, documents, self-care performance deficit r/t (related to) Activity Intolerance, Confusion, Dementia, Fatigue, Impaired balance, Limited Mobility. R28's intervention section includes the following: Adaptive device on both sides of bed to assist for bed mobility and repositioning. On 03/31/25 at 09:13 AM, Surveyor observed R28 in bed with a quarter side rail on both sides of R28's bed. On 04/02/25, at 03:24 PM, Surveyor informed NHA-A and Director of Nursing (DON)-B about the Surveyor's concern the side rails are not being checked by maintenance on R-28's bed as required for entrapment and safety concerns. 4) R392 was admitted to the facility on [DATE]. R392's Significant change in status MDS (minimum data set) with an assessment date of 02/04/25 documents a BIMS (brief interview mental status) score of 13 indicating intact cognition for R392. Section GG mobility documents R392 as requiring partial to moderate assist to roll side to side in bed. Section P physical restraints documents bed rails as not used for R392. R392's Activity of Daily Living (ADL) dated 2/1/25, documents, self-care deficit r/t (related to) periprosthetic fracture around internal prosthetic right knee joint. R392's intervention section includes the following: Adaptive device on both sides of bed to assist for bed mobility and repositioning. On 03/31/25. at 09:02 AM, Surveyor observed R392 in bed with a quarter side rail on both sides of R392's bed. On 04/01/25, at 08:27 AM, Surveyor observed R392 in bed with a quarter side rail on both sides of R392's bed. On 04/02/25, at 03:24 PM, Surveyor informed NHA-A and Director of Nursing (DON)-B about the Surveyor's concerns that the side rails are not being checked by maintenance on R392's bed as required for entrapment and safety concerns.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) The facility's Enhanced Barrier Precautions policy effective 7/15/22 documents: . Purpose of Enhanced Barrier Precautions(E...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) The facility's Enhanced Barrier Precautions policy effective 7/15/22 documents: . Purpose of Enhanced Barrier Precautions(EBP) EBP are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes. EBP involve gown and glove use during high-contact Resident care activities for Residents known to be colonized or infected with a MDRO as well as those at increased risk of catching a MDRO (e.g. Residents with wounds or indwelling medical devices) Enhanced Barrier Precautions require: -The use of gown and gloves only for high-contact Resident care activities (unless otherwise indicated as part of Standard Precautions). Because EBP do not impose the same activity and room placement restrictions as Contact Precautions, they are intended to be in place for the duration of a Resident's stay in the facility or until resolution of the wound or discontinuation of the indwelling medical device that placed them at higher risk R23 was admitted to the facility on [DATE] with diagnoses that include encounter for attention to gastrostomy. R23's Quarterly Minimum Data Set(MDS) completed 3/13/25 documents R23 currently receives 51% proportion of calories received through gastrostomy tube (g-tube). R23's care plan for Enhance Barrier Precautions (EBP) due to g-tube includes the following interventions initiated 1/22/24. -Good hand washing technique -Inform all departments isolation is in place; to include but limited to dietary, housekeeping, nursing, therapies -Instruct nursing staff on isolation technique and see that all personnel follow through -Place isolation sign outside door On 3/31/25, at 12:56 PM, Surveyor observed a cart containing personal protective equipment (PPE) outside of R23's room and a sign on R23's door indicating R23 required EBP. The EBP sign indicates that everyone must clean their hands, including before entering and when leaving the room. Providers and staff must also wear gloves and a gown for the following high-contact resident care activities: -Dressing -Bathing/showering -Transferring -Changing linens -Providing Hygiene -Changing briefs or assisting with toileting -Device care or use-central line, urinary catheter, feeding tube, tracheostomy -Wound care: any skin opening requiring a dressing On 4/1/25, at 7:07 AM, Surveyor passed R23's room and observed Registered Nurse (RN)-Z administering medications into R23's g-tube. RN-Z was not wearing gloves or a gown. On 4/1/25, at 7:22 AM, Surveyor observed RN-Z at the medication cart outside of R23's room. Surveyor observed RN-Z obtain gloves out of a drawer of the medication cart. RN-Z carried the gloves in their left hand and carried medications with right hand into R23's room and placed the medications on the overbed table. RN-Z came back out to the medication cart and obtained more medications. RN-Z was observed still carrying the gloves in left hand. RN-Z moved the medication cart while carrying the gloves. RN-Z then placed second set of medications the overbed table. RN-Z then put the gloves on. Surveyor did not observe RN-Z perform hand hygiene before putting the gloves on. RN-Z then came back out of R23's room without the gloves on and obtained a towel. Surveyor observed RN-Z put the same gloves on. Surveyor again did not observe RN-Z to perform hand hygiene. Surveyor then observed RN-Z administer each medication into R23's g-tube. RN-Z was not wearing a gown during the administering of medications. Surveyor did observed RN-Z perform hand hygiene before exiting R23's room. On 4/1/25, at 8:53 AM, Surveyor observed Certified Nursing Assistant (CNA)-K exiting R23's room. Surveyor asked CNA-K what CNA-K had completed for R23. CNA-K stated that CNA-K had just finished feeding R23, repositioned her, and checked for incontinence. Surveyor observed that CNA-K had gloves on but was not wearing a gown. Surveyor did observed CNA-K perform hand hygiene before exiting R23's room. On 4/2/25, at 7:20 AM, Surveyor observed Licensed Practical Nurse (LPN)-Y go into R23's room and place medications on the overbed table. LPN-Y obtained water from the bathroom sink. LPN-Y then went and obtained gloves. Surveyor observed LPN-Y perform hand hygiene and put gloves on. LPN-Y then stated to Surveyor I should do vitals first. LPN-Y took gloves off and put the gloves on the overbed table. LPN-Y took vitals. LPN-Y then put the same gloves on that were on the overbed table. LPN-Y then administered all medications into R23's g-tube. LPN-Y was not wearing a gown during the administration of medications. Surveyor observed LPN-Y discard the gloves and performed no hand hygiene before exiting R23's room On 4/2/25, at 8:32 AM, Surveyor observed LPN-Y take a gown out of the cart, part of the gown was observed to touch the floor upon removal. LPN-Y went into R23's room and put the gown on. LPN-Y put gloves on and did not perform hand hygiene prior to putting the gloves on. LPN-Y pushed the overbed table away from R23's bed with the gloves on and administered R23's antibiotic through R23's g-tube. LPN-Y took the gloves off, then the gown and performed hand hygiene. Surveyor asked LPN-Y if there was a reason why LPN-Y did not wear a gown the first time LPN-Y administered medications to R23. LPN-Y stated, I forgot. I was supposed to. I was just flying to get things done. On 4/2/25, at 3:07 PM, Surveyor shared the concern with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B that Surveyor observed RN-Z, CNA-K, and LPN-Y not following EBP by not donning a gown and at times not performing hand hygiene when administering medication through R23's g-tube and when performing cares for R23. No further information was provided by the facility at this time. Based on observations, interviews, and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. * The facility does not have a current comprehensive water management plan that includes Water Management team members, flow charts specific to the facility to determine areas of concern or interventions implemented to prevent the spread of opportunistic pathogens (Legionella) in the facility's water systems. *3 observations of staff providing cares and administering medications without proper Personal Protective Equipment (PPE) for R23. *Observations of improper hand hygiene during wound cares for R23. *Observations of no Enhanced Barrier Precautions (EBP) in place for R392. Findings include: Water Management Program The Facility policy, titled Legionella Water Management Program, with an effective date of 07/2018, documents the following, . Procedure: 1. As part of the infection prevention and control program, our facility has a water management program, which is overseen by the Environmental Services Team. 2. The water management program team will consist of at least the following personnel: a. The infection preventionist; b. The administrator; c. The medical director (or designee); d. The director of maintenance; e. The director of environmental services; and f. The director of clinical services. 3. The purpose of the water management program are to identify areas in the water system where Legionella bacteria can grow and spread, and to reduce the risk of Legionnaire's disease. 4. The water management program used by our facility is based on the Center for Disease Control and Prevention and ASHRAE recommendations for developing a Legionella water management program. 5. The water management program includes the following elements: a. An interdisciplinary water management team; b. A detailed description and diagram of the water system in the facility, including the following: (1) Receiving; (2) Cold water distribution; (3) Heating; (4) Hot water distribution; and (5) Waste. C. The identification of areas in the water system that could encourage the growth and spread of Legionella or other waterborne bacteria, including: (1) Storage tanks; (2) Water heaters; (3) Filters; (4) Aerators; (5) Showerheads and hoses; (6) Misters, atomizers, air washers and humidifiers; (7) Hot tubs; (8) Fountains; (9) Medical devices such as CPAP machines, hydrotherapy equipment; etc d. The identification of situations that can lead to Legionella growth, such as: (1) Construction; (2) Water main breaks; (3) Changes in municipal water quality; (4) The presence of biofilm, scale or sediment; (5) Water temperature fluctuations; (6) Water pressure changes; (7) Water stagnation and; (8) Inadequate disinfection. e. Specific measures used to control the introduction and/or spread of legionella (e.g., temperature, disinfectants); f. The control limits or parameters that are acceptable and that are monitored; g. A diagram of where control measures are applied; h. A system to monitor control limits and the effectiveness of control measures; i. A plan for when control measures are not met and/or control measures are not effective; and j. Documentation of the program. The Facility's document, titled Facility Assessment, with a last completed date of 01/28/2025, documents in part, . Infection Control The facility has conducted an infection control risk assessment which evaluated and determined the risk or potential vulnerabilities within the resident population and the surrounding community. We have evaluated our building for potential for legionella and we have no fountains, window AC units or other standing water that puts us at risk. 1.) The 6/24/21 CDC Toolkit titled, Developing a Water Management Program to Reduce Legionella Growth & Spread in Buildings identifies the key elements of a water management program for healthcare facilities to include: 1. Establish a water management program team 2. Describe the building water systems using text and flow diagrams 3. Identify areas where Legionella could grow and spread 4. Decide where control measures should be applied and how to monitor them 5. Establish ways to intervene when control limits are not met 6. Make sure the program is running as designed and is effective 7. Document and communicate all the activities The 6/24/21 CDC Toolkit documents, program team members should possess certain skills that are needed to develop and implement your water management program. The team should also include: -Someone who understands accreditation standards and licensing requirements -Someone with expertise in infection prevention -A clinician with expertise in infectious diseases -Risk and quality management staff The CDC toolkit identifies locations in a buildings water system where Legionella can grow and spread to include but not limited to: ~Hot and cold-water storage tanks ~Water heaters ~Water Filters ~Electronic and manual faucets ~Aerators ~Shower heads and hoses ~Pipes, valves, and fittings ~Infrequently used equipment including eye wash stations. ~Ice machines ~Hot tubs Control Measures: Determine Locations Where control measures must be applied and maintained to stay in established control limits. The CDC toolkit identifies factors internal to buildings that can lead to Legionella growth to include: ~Water temperature fluctuations: Provides conditions where Legionella grows best (77°-108°Fahrenheit (F)) ~Water pressure changes ~PH (measurement of acidity or alkalinity of a solution on a scale 0 to 14) ~Inadequate disinfectant: Does not kill or inactivate Legionella ~Water stagnation: Encourages biofilm growth and reduces temperature and levels of disinfectant. Common issues that contribute to water stagnation include renovations that lead to 'dead legs' and reduced building occupancy. The Wisconsin State Plumbing Code, Chapter SPS 382.50(3)(b)6, requires a nursing homes hot water system to be installed and maintained to provide bacterial control by one of the following methods: ~Water stored and circulation initiated at a minimum of 140°F and with a return of a minimum of 124°F. This standard is best practice even considering the facility was built prior to May 2003 and grandfathered to meet requirement. ~ 5mg/L residual chlorine. ~Another disinfection system approved by the department. Surveyor requested the Facility's Water Management Program (WMP) information from Nursing Home Administrator (NHA)-A, who is also the Facility's current Infection Preventionist. NHA-A provided Surveyor with the Facility's WMP policy and a map. On 04/02/2025, at 11:39 AM, Surveyor interviewed Environmental Services Director (ESD)-AA. ESD-AA informed Surveyor that the map provided does not reflect the water flow and does not indicate risk areas. ESD-AA indicated that water temperature in resident rooms are checked on a daily basis, and indicated logs are kept. ESD-AA informed Surveyor that ESD-AA does not do anything with humidifiers or medical devices. ESD-AA indicated the Facility has no dead legs, water system is a centralized loop and indicated the Facility has portable eye washing station in the kitchen. ESD-AA indicated ESD-AA would have to look into getting further information on the Facility's comprehensive WMP. Surveyor asked ESD-AA who is part of the WMP, ESD-AA was unsure of who all is on the WMP team. On 04/02/2025, at 03:21 PM, Surveyor informed NHA-A that Surveyor needs to see the Facility's comprehensive WMP that includes description of the Facility's building water systems using text and flow diagrams, Identified areas where Legionella could grow and spread, where control measures should be applied and how to monitor them, ways to intervene when control limits are not met and documentation and communicate of all the activities. NHA-A indicated NHA-A would look into it. 04/03/2025, at 09:49 AM, NHA-A informed Surveyor that ESD-AA would be bringing in information soon regarding the WMP. On 04/03/2025, at 09:55 AM, ESD-AA provided Surveyor with a plumbing plan map for first, second floors and basement. Surveyor asked ESD-AA to show Surveyor where on the map are the identified risk areas. ESD-AA informed Surveyor those areas are not listed on the map. ESD-AA was able to provide logs for daily hot ESD-AA water temperatures from resident rooms from 01/2024 to current. ESD-AA indicated ESD-AA started in his current role about 2 months ago and will have to look into the WMP more and indicated there may be something from the previous Environmental Services Director. On 04/03/2025, at 11:06, Surveyor was informed by NHA-A that there was a big focus on WMP during a previous call with Division of Quality Assurance (DQA) on 09/15/2023. NHA-A indicated NHA-A, ESD-AA and former [NAME] President of Plant Services were among those who attended the call. NHA-A indicated NHA-A will look into what can be found regarding the Facility's WMP. On 4/10/25 NHA-A sent an email to the region sharing the state regional infection prevention nurse and state plumber are coming onsite for a campus walk though to help develop proof of a program/ indicating the facility has a policy and procedure which were reviewed and approved. No additional information was submitted by the facility following this email. 3.) Policy document titled: Hand Washing Hand hygiene, Updated 8/2018. Policy statement: {facility} follow CDC guidelines for hand hygiene and promotes hand hygiene as the primary means to prevent the spread of infections. 1, All personnel should be trained and in serviced as needed on the importance of hand hygiene and preventing the transmission of health care associated infections. 2. All personnel shall follow the hand washing hygiene procedures to help prevent the spread of infections to other personnel, residents and visitors. 3. Hand hygiene products and supplies, (sinks soap, towels, alcohol-based hand rub, etcetera) shall be readily accessible and convenient for staff to encourage compliance with hand washing policies. 4. Residents, family members and or visitors will be encouraged to practice hand hygiene through the use of fact sheets, pamphlets and or other written materials provided at the time of admission and or posted throughout the facility. Wash hands with soap and water for the following situations. A. Before and after coming on duty. B. Before and after direct contact with residents. C. Before preparing or handling medications. D. Before performing. Any non-surgical invasive procedures? E. Before and after handling an invasive device. (Example urinary catheters. IV Access sites). F. Before donning and after removing sterile or non-sterile gloves. G. Before handling clean or soiled dressings, gauze pads, etcetera H. Before moving from a contaminated body site to a clean body site during resident care. I. After contact with a residence, intact skin J. After contact with bloody or bodily fluids, K. After handling used dressings, contaminated equipment, etcetera. L. After contact with objects (example medical equipment) in the immediate vicinity of the resident. M. After removing gloves. N. Before and after entering isolation precautions settings. O. Before and after eating or handling food. P. Before and after assisting a resident with meals and, Q. After personal use of the toilet or conducting your personal hygiene. 6. Hand hygiene is the final step after removing and disposing of personal protective equipment. 7. The use of gloves does not replace hand washing/hand hygiene. Integration of glove use along with routine hand hygiene is recognized as the best practice for preventing healthcare associated infections On 03/31/25, at 09:02 AM, Surveyor interviewed R392. R392 informed Surveyor that R392 was a retired Registered Nurse. R392 informed Surveyor that R392 was admitted to the facility with a right heel stage 2 pressure wound. Surveyor observed that R392 was not on enhanced barrier precautions (EBP). On 04/01/25, at 08:38 AM, Surveyor interviewed DON-B. DON-B informed Surveyor that R392 had blister on the right heel on R392's 1/17/25 admission to the facility. Surveyor asked DON-B if R392's stage 2 pressure injury was an open wound. DON-B informed Surveyor that R392's wound is open, but it has decreased in size. On 04/02/25, at 07:34 AM, Surveyor observed Certified Nursing Assistant (CNA)-H went into R392's room with a [NAME] stand without donning Personal Protective Equipment (PPE). Surveyor knocked on door to ask CNA-H if R392 was getting up for the day. CNA-H informed the Surveyor that R392 was being taken to the bathroom. Surveyor observed that CNA-H had no PPE on, and that R392 had already been transferred to the bathroom toilet. On 04/02/25, at 08:18 AM, Surveyor observed R392's wound treatment with Director of Nursing (DON)-B and Registered Nurse Manager (RN)-W. Surveyor observed RN-W remove R392's dressing and assist DON-B with wound care. Surveyor witnessed RN-W remove RN-W's gloves. Surveyor observed RN-W prior to performing hand hygiene pick up and place the soiled un-sanitized scissors along with the clean Normal Saline spray bottle in the clean transport bin. Surveyor observed RN-W take the bin to the clean wound cart in the hallway before washing RN-W's hands. Surveyor observed R392 has a wound on the right heel and the wound is not closed and that R392 is not on the required EBP for open pressure wounds. Surveyor observed that DON-B and RN-W donned only gloves for the wound treatment and used no other personal protective equipment as required for EBP when treating an open pressure wound. On 04/02/25, at 03:24 PM, Surveyor informed NHA-A and Director of Nursing (DON)-B about Surveyor's hand hygiene concerns during R392's wound treatment and the concern that R392 was not in enhanced barrier precautions for the open pressure ulcer on R392's right heel. NHA-A informed the Surveyor that NHA-A thought that pressure injuries did not require EBP. Surveyor reviewed the Centers for Medicare & Medicaid Services, Center for Clinical Standards and Quality/Quality, Safety & Oversight Group memo Ref: QSO-24-08-NH on Enhanced Barrier Precautions dated March 20, 2024, with NHA-A and DON-B. NHA-A informed Surveyor they would place R392 immediately into EBP. 4.) On 04/02/25, at 07:40 AM, Surveyor observed R23's wound treatment with Director of Nursing (DON)-B and Registered Nurse Manager (RN)-W. Surveyor noted R23 had pressure reliving boots on in bed, bolster under left arm and R23's left hand splint was in place. Surveyor observed RN-W assist DON-B with wound care and cleaning up stool on R23. Surveyor witnessed RN-W remove RN-W's gloves. Surveyor observed RN-W, prior to performing hand hygiene, pick up and place the soiled un-sanitized scissors along with the clean Normal Saline spray bottle in the clean transport bin. Surveyor observed RN-W take the bin to the clean wound cart in the hallway before washing RN-W's hands. On 04/02/25, at 03:24 PM, Surveyor informed NHA-A and Director of Nursing (DON)-B about the hand hygiene concerns during R23's wound treatment.
Feb 2024 9 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 1 of 3 Resident #9 Abuse Interview with NHA and DON 01/24/24 11:19 AM Came to the facility from AL for increased in care. wer...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 1 of 3 Resident #9 Abuse Interview with NHA and DON 01/24/24 11:19 AM Came to the facility from AL for increased in care. were receiving 1:1 caregiver. Doing well sharing the room. Different interventions, at first slept in the same bed, family never wanted them in the same room always. Situation were they were seeking out for each other, and it was a safety situation because they were pulling on each other. Them seeking out companionship became then stopped and stated, in order for them to get a restful night, needed to separate them out so they can still see each other. Aggressive or negative contact between the two of them? - 1/24/23 bed was in the same room together beds together, grabbing and pulling at clothing. Discoloration to Mrs. [NAME]. Investigation completed. 5/28/23 1800 - CNA reported [NAME] punched Mrs. [NAME]. beds were separated at that time. Upon admission physical contact was never shared with us that there was sexual contact still between the two residents. Refused to acknowledge that it could be an intimate setting. No assessment of consent was obtained prior to admission, NHA stated she does feel that [NAME] would be able to consent. 1/24 incident - Separate residents - frequent checks and separate beds with floor mat in-between. In investigation, staff had felt that they shouldn't sleep in the same the same bed because he is aggressive together. Investigation showed no injuries and [NAME] was pleasant and calm. 72 hour monitoring would have been put in place. Police were not contacted. No additional staff statements, just two. Visually seen grabbing and undressing her. Would need to refer to flowsheet, on whether it was res-to-res. NHA brought in flowcharts. Witness statements stated that they saw him pulling on her. Review of flowchart completed with NHA, it was not an injury of unknown origin because the redness went away. NHA acknowleded that she did not submit report to SA for any of the below listed incidents or injuries of unknown origin. Request Injury of Unknown 6/5; 8/30; 12/17; 3/21; 5/5; 12/22 Investigation: 1/24; 1/30; 5/28 01/24/24 02:14 PM Interview with [NAME], CNA - [NAME] can get agitated at times when trying to get him up. He may grip and make noises, but has never hurt her. States that sometimes he will yell at [NAME], but usually it is [NAME] who does the talking. Never really had an issue with them sharing a room. 01/24/24 04:06 PM - Interview with [NAME], Hospice RN. States that she has worked with both residents for sometime. Notes that they are only oriented to themselves and each other. [NAME] sees psych for med management due to yelling out. [NAME] is more repetitive behavior. Has no concerns with their interactions or sharing a room. When she is here they are usually on the opposite side of the table. Does recall that they needed to have beds separated because [NAME] would reach for [NAME]. No aggression that she is aware of. 01/24/24 05:32 PM Phone call with POA - [NAME] - states no concerns. He is an MD and he knows his parents very well. His dad has a brain disease which may cause some issues. Is on medications, when he goes to the bathroom he feels better. It was parents dying wish to share room. Facility does a great job and does well accommodating them. [NAME], [NAME] RM: [ROOM NUMBER] Approach: 01/22/24 10:36 AM Sleeping admit date : [DATE] BIMS: 06 Triggers: Hospice; Ltd ROM w/o Svs Observation: Sleeping in bed, bed at regular height. under covers. Husband in bed next to her. lights off. 01/22/24 10:38 AM - CNA entered room with lift. knocked on door and announced self. 01/22/24 01:27 PM - Spoke with [NAME]. Stated she likes it here. Was recently ill, but feeling better now. Likes living with spouse, and being able to be with him all the time. Observed with shawl on and sitting in lounge area watching TV. Husband sitting across from her. 01/24/24 01:14 PM - Observed [NAME] in the lounge with husband sitting across table from her. Resident is asleep. Observed NHA approach [NAME] and ask if she likes living with her husband. [NAME] indicated yes. Concerns: 1/10/24 MD note indicates DX of vascular dementia. Resident is on several psychotropic medications and a antipsychotic. Additional DX of OCD, Bipolar Disorder, Anxiety and Depression. [NAME], [NAME] RM: [ROOM NUMBER] Approach: 01/22/24 10:36 AM Sleeping admit date : [DATE] BIMS: 00 - Staff assessment for severely impaired. Triggers: Alz/Dementia w/Antipsyh; Hospice Observation: Resident is in low bed, lights off, door slightly ajar. Wife is in bed next to resident, also asleep. Resident is partially clothed, just a sheet. 01/24/24 01:14 PM - Observed resident sitting in lounge area with wife across from him at the table. Resident is reading the newspaper. NHA approached resident and asked if he likes living with his wife. His response was yes. TIMELINE R9 admitted to SNF on 1/5/23 from independent living. Diagnoses: Hemiplegia and hemiparesis with frontal lobe and executive function deficit following a cerebrovascular disease affecting right dominant side, anxiety disorder, psychotic disorder with delusions due to known physiological condition, mild cognitive impairment of uncertain or unknown etiology. MDS dated on 1/10/24 with BIMS of 6. R9 has an activated POA. 1/24/23- 1/25/23 Late Entry: Note Text: IDT team review of skin concern: Resident husband who sleeps right next to resident in same room different bed, pulled up closely to resident per family request, was grabbing and undressing resident per normal behavior. When staff came in to separate and assist both residents in re-dressing, redness/bruise to R eyelid along with multiple bruises and redness and old various stages of bruises to bil arms/hands. Resident confused alert to self/husband/family does not remember what happened or if husband hurther when asked. Res husband unable to give statement d/t advanced dementia. Resident and resident husband were naked at beginning of shift as well and new redness to R eyelid not noted at that time, separated resident's and residents' husband bed with frequent checks, floor mat placed between residents. Hospice, Dr,[NAME] and POA [NAME] made aware. Concern: Witnessed grabbing and undressing her. Also found naked at beginning of shift in which staff went in to separate and redress them. R9 statement was I don't know and He's a good man. Intervention: Separate residents beds, frequent checks, floor mat placed between residents beds. - No monitoring documentation received. - Redness was no longer there when assisted with cares at midnight and 2AM. Witness statements: B. [NAME] - Does this all the time; shouldn't sleep together, both are aggressive with each other. D. [NAME] - The two should be separated he's aggressive with her often. 1/30/23- 1/30/2023 09:30 Note Text: IDT Team review of Fall with skin injury. Unit Nurse heard resident husband reciting [NAME] Prayer and movement in room. Unit nurse went in to check on both residents and Observed resident laying on floor mat next to husband bed on R side, with husbandpulling at both arms. Unit nurse noted blood and attempted to move resident onto her back and noted large skin tear along with aggressive behavior from husband pulling and grabbing at resident's right arm. Resident yelling out/aggressive/agitated;staff was unable to separate residents so that nurse can fully assess, husband hitting, grabbing and holding onto wife's arms and grabbing at residents skin tear. Unit nurse had to move bed/pull mat on floor with resident laying on it away from husband's bed and grasp, hoyer sling utilized to get resident into bed, after removing husband from room, resident started grabbing at gown which was wrapped up on R arm and RFA skin tear, ST measuring 16cm x 6cm with active bleeding/seeping wound with half dollar sized hematoma at distal end of wound, area washed with NS and skin flaps unable to be approximated. Resident yelling, 911 called for resident transfer to ER to see if they could do more with wound. Resident's beds were separated by floor mat approx 58in. Dr.[NAME], Hospice and POA, [NAME] was notified. New intervention for sleep assessment on [NAME] and [NAME], Ensure beds are separated by being on opposite wall. Call placed to [NAME] An pharmacy consultant, Medications reviewed, states psych meds arelow doses and continue with Psych consult. Son aware of interventions and is in agreement. Comments: When returned from hospital applied Vaseline gauze, Xray obtain. CTOH obtained. Documentation on NP note 1/30/23 states resident was in severe pain, screams in pain with any movement of the arm requiring morphine and another longer acting pain med. Sleep assessment completed for [NAME] and [NAME] (not obtained) and psych consult LPN - shouldn't sleep in same room, needs her own call light, pulled out of bed by husband. [NAME] - get them a 1:1 Interview [NAME] - VM left 1/24/24 3:43 PM 3/21/23 0530 R (9) yelling agitated and hitting self in the face trying to get husband to get up and come by her. CNA went to get assistance and when returned R (9) was falling out of bed attempting to get up. CNA noted bruise to L eye, skin tear on leg from lifting her to the wheelchair. Actions: CNA called RN supervisor to report. Bruise/aggression/agitation noted. Transferred R (9) out of room to common area for 1:1 monitoring. RN supervisor identified multiple old purple bruising to left arm and BLE's. Left shin skin tear cleansed and steri strips applied. Rn attempted to place ice on left eye for swelling - refused. R (9) was giving Ativan and MSO4 Would calm for moments and then back to yelling and hitting self/clapping demanding to go to husband, smashing arms into w/c armrest remove clothing and kicking staff. 12x7 maroon bruise to r upper bicep with some light-yellow halo around scratches to r back. R (9) unable to explain how areas obtained Discussed behavior with NP would like resident seen by psych on 3/23/23, continue prn Ativan. Hospice and POA notified. Two staff members directly involved wrote up their witness statement. 5/5/23 6/5/23/23-Injury of unknown cause (there is one on 5/21/23 but not documented until 6/5/23 see last paragraph): Skin Injury Date: 6/5/2023 at 11:40 PM: RN supervisor was assessing R9's skin injury to left hand, noted purple bruising to right middle finger and pinky finger, AROM WNL, no c/o pain. R9 unable to describe what happened or how bruises occurred but denies being frightful, call light in reach. MD/POA updated, treatment applied. Note dated as late entry on 6/6/23 at 9:30 AM: IDT team review of skin concern: Unit nurse reports, R9 was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened, Nurse went to assess resident. Cleaned area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot, the food was warm, plate and bowl were cold. NOC nurse Supervisor was assessing R9's skin injury to left hand and noted purple bruising to right middle finger and pinky finger. R9 noted with recent episode of combativeness and resistive with cares. R9 requires supervision with meals, transfer with extensive assist of one. Skin is fragile and on daily aspirin. No new interventions noted or care plan updated. Skin Injury Date: 6/6/2023 at 3:30 AM: RN supervisor assisted with R9's cares and rebandaged open areas on left middle/index finger, noted 1 cm x 1 cm circular maroon bruise to left bicep and 7 cm x 3 cm bruise to right calf. R9 unable to give description. Area assessed, no swelling or pain noted. NP and POA notified. RN also documented R9 having old discolored/scar tissues to bilateral lower extremities/shins/calf d/t previous areas of skin impairment, R9 denied being scared/unable to describe how areas occurred, no pain, slight agitation with PRN Ativan, will continue to monitor. 6/6/23 at 4:40 AM hospice was updated on bruising and awaited call back. Note dated as late entry on 6/7/23 at 9:30 AM: IDT team review of bruises. No new interventions noted or care plan updated. 6/6/23 RN documented interview regarding scratched to right cheek that occurred on 5/21/23.m Per RN's description of the incident both R9 and R4 were agitated/yelling/while RN assisting R4 first; R9 was clapping/yelling and scratching at R9's face, RN turned and tried to reassure R9, RN noticed R9 with a small scratched to right cheek with blood on fingernails, another staff was in the room with RN at the time. R9's statement is I love R4 so much. RN wrote on interview question sheet, needs increase psych meds. 13 staff members completed interviewed question forms. 5/28/23 at 1800-Resident to Resident Altercation Summary: R4 was observed punching R9 in the right side of face. Staff reported incident and an internal investigation was started by the facility. This incident occurred in the facility hallway. Both residents were sitting in wheelchairs. R9 shouted at R4 and he punched [NAME] in the face. Residents were separated. Assessment completed by the facility for both residents: Painad was completed indicated as zero, resident smiling, inexpressive, relaxed and no need to console No injuries were observed on residents Predisposing environmental factors none were identified Predisposing physiological factors were confused, impaired memory Predisposing situation factors were identified as none POA HC was notified and physician PRN Lorazepam was administered to R4 after the incident One staff member was interviewed on 5/28/23 at 6pm indicating observing R4 punching R9 1X in the right side of her face, further indicating that we separated them to calm them down. CNA indicated that R9 was aggravating him that's what started it. Facility utilized P00361 resident to resident altercation flowchart to determine if the incident was reportable. NHA determined that the there was no suffer of pain, physical injury or psychological or emoitional harm as a result of the altercation and therefore did not report to the state agency. No further investigation. No care plan changes for either resident, no new interventions. No monitoring of residents after incidents for psychosocial harm. 12/17/23- Injury of Unknown Origin Incident Report - 12/17/23 6:30 PM Staff reported to nurse R9 had a 3 cm x 3.5 cm bruise to right eye lateral area. R9 is oriented to self, speech clear, no complaints of pain or discomfort to bruise area and no swelling noted. R9 unable to give description of injury. Immediate Action Taken: ice for comfort, MD, hospice and POA aware. Not taken to hospital. Predisposing physiological factors were confused and impaired memory Interview Questions for Incident: Employees interviewed. One person suggested R9 may have leaned onto EZ stand. One person suggested R9 bumped eye during a transfer. Nobody else knew. IDT Note dated 12/18/23 at 2:12 PM stated review of statements from staff, R9 is known to lean to right/rest head on the handle of the EZ stand lift while sitting on the toilet, edge of bed. What they didn't do - Care plan not changed/updated. No skin assessment attached to investigation. On 1/24/24 at 3:38 PM Surveyor interviewed [NAME] CNA who has worked here 8 years. Both at table in dining room with other residents and staff. Mostly don't really care for being put to bed. They are put to bed at same time. At 7:30-8 pm they go to bed. Once they are in the bed they are fine. Giving cares is difficult. Kind of fight back. Separate beds, same room. When someone else is near husband she gets upset. If you give her meds, he yells at them because they don't know. No injuries. Would report to nurse and supervisor. None reported. [NAME] gets a little aggressive at 3 am. Not towards wife. [NAME] sleeps through night. She has [NAME], Interviewed 3:47 PM, [NAME] cna, agency, once a week will work with [NAME], other days of weeks on other units. Started 3-4 months ago. Never saw aggression towards wife. None to husband. She constantly tells her how much she loves him. He loves her, sometimes the words don't come out. Interactions full of love. He reaches and is rough we he grabs stuff, because if she gets close enough, he will grab for her, he has a strong grip, like a vice, he can move the whole table. Not malicious, just wants to grab her lovingly. Care plan of sitting across from each other arm distance away. On wall in room sign to keep residents separated. He's assuming reason why. She small lady could hurt her if grabbed out of bed. They are both unable to get out of bed, bed lowest, fall mats that are thick on floor, once up they put them up d/t trip hazards. Never fell out of bed that he knows of. Not been interviewed that he knows of regarding the two residents. Viewed res room. Call lights are spliced from one wall unit, but they each have their own. 12/22/23 at 1845- R4 injury of unknown cause: CNA went to resident room to provide cares, saw large bruise to RT Wrist. CNA indicated did not see bruise there yesterday, bruise is dark blue in color measuring 12x6cm. R9 denied pain to area, ROM normal, R9 does use EZ stand for transfers, also R9 and husband R4 are in room together and in isolation, in the past, R4 has grabbed R4s arms and squeezes them, staff would have to go place R4 further away from R9. Assessments completed by facility: Immediate action taken by facility: R9 observed leaning to right side due to COVID, generalized decline, resident leaning and arm is against wheelchair so pillow placed so arm is not in between self and wheelchair. Painad was completed indicated as zero, resident smiling, inexpressive, relaxed and no need to console No injuries were observed on residents Predisposing environmental factors none were identified Predisposing physiological factors were recent illness Predisposing situation factors were identified as other (describe) uses wheelchair- other described as uses EZ stand for transfers, also in isolation with R9 has in the past frequently observed grabbing R9s arms. No witness found POA notified Physician notified POA HC was notified and physician One CNA interviewed indicating not sure what occurred, may have occurred in the room? Further indicated that did not witness incident, not sure what happened and CNA indicated maybe R4 grabbed R9, was not sure who was involved One CNA interviewed indicating no idea what happened, and that R9 is unable to indicate what occurred. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea, but observing R4 sometimes having R9 hand, but not really knowing. One CNA interviewed indicating not knowing what happened, was not working at the time No other investigation information completed, no conclusion no interventions, was not reported to the SA, Police. No further information. Progress notes: 1/2/2024 09:30 Incident Note Note Text: IDT team review of skin tear. CNA reported she was taking resident to the bathroom when she became combative and started swinging her arms causing skin tear to left hand. Skin is thin and frail. RN and unit nurse assessed area, area was cleansed with NS and approximated with steri strips. RN supervisor instructed CNA to stop providing cares when resident becomes upset or combative. Dr.[NAME] and POA [NAME] made aware. 12/17/2023 19:00 Incident Note Note Text: POA, [NAME], MD and Hospice updated r/t Bruise to Rt Lateral eye 12/17/2023 18:30 Incident Note Note Text: Staff reported to writer r/t a bruise(3cm x3.5cm) to RT eye lateral area, Residents alert, Oriented to self, speech clear, no c/o pain discomfort to bruise area and no swelling noted 9/29/2023 09:30 Incident Note Note Text: IDT team review of fall: Staff observed residents lying on her RT side on the floor in the common area facing and close to [NAME](spouse), stated take care of [NAME], I love him. Dry and wearing shoes Alert, responsive, denies any pain or discomfort from the fall. Prior to fall resident was sitting in w/c yelling [NAME] had to go to the bathroom. Per staff resident did not want to use the bathroom. Bim score 7, transfer via EZ stand. Dx include Anxiety disorder and cognitive impairment. Pastoral care present in IDT. Resident is strong in the Catholic Faith. Resident will be given a Rosary to redirect focus on her husband. Hospice, son [NAME] and Dr. [NAME] aware. 9/12/2023 09:30 Incident Note Note Text: IDT team review of skin tear: CNA states she lifted resident leg and placed leg on the foot pedal to take resident from common area to her room, While propelling resident to her room, she kicked her leg off the foot pedal causing leg to hit the w/c pedal causing a 2.5 x 0.5cm skin tear with bruising to periwound. Area was cleansed with NS, adaptic applied and wrapped with kerlix. Resident skin is thin and fragile. Eucerin cream is applied to BLE daily. MD, POA [NAME] and Hospice made aware. 9/11/2023 20:30 Incident Note Note Text: According to CNA ,CNA picked up the resident leg and put it on the foot pedal and trying to take resident from common area to room, on the way resident kicked off the leg from the pedal and hit the leg on the pedal and got skin tear [2.5 cm x 0.5 cm ] to left back of the leg .surrounding area is bruised. Area cleaned and applied dressing , updated to MD and POA 8/30/2023 18:13 Incident Note Note Text: IDT Team review of skin tear: Unit Nurse was called to resident room by cna d/t dried blood noted sticking together on top sheet and ST noted to L shin. Res with previous purpura/maroon like bruising to L shin with ST on side of purpura like bruising. Resident skin is frail, dry and thin. Area measured 4.0 x 2.0cm, area cleansed with NS and approximated, 2 steri strips applied. Nursing order written for Eucerin cream BID. Hospice and [NAME] NP made aware. Call placed to POA [NAME], Phone out of service. Callplaced to [NAME] 2nd POA and made aware. 6/26/2023 09:30 Incident Note Note Text: IDT team review of fall. Unit nurse went into room to check on resident. Resident was observed naked laying on her right side on floor mat next to bed. Bare feet and dry. Denies pain. Staff reports resident was trying to get to her husband who was in next bed asleep.Resident has had several falls from bed looking for Spouse. Family does not want the two separated. Bim score 7.Resident has several interventions in place, body pillow, bari bed, thick floor matt, medication review and toileting plan.Staff reports sheets are slippery. Spoke with [NAME] RN from hospice, informed of slippery sheets. States will order non slippery sheets. MD and POA [NAME] aware. Resident also had temp of 99.1. MD aware,would like for staff to monitor. 6/20/2023 13:30 Incident Note Note Text: IDT team review of fall. Resident was observed on floor next to bed, states she was trying to get to [NAME], her spouse who was in the bed next to her. She was bare feet and dry. Denies pain. No injury noted. Bim score 7, cognitively impaired, Hx of falls and Dx of Anxiety. Husband and spouse slept together upon admission and had to be seperated due to aggressive towards each other. IDT team discussed separating the 2 by moving [NAME] to the other side of the room but feels may cause increase Anxiety which contribute to increase in falls. Care Conference was held today with POA via phone. APOA was appreciative for all we do in relation to falls. POA, [NAME] does not want his mom and dad to be seperated. IDT team recommend getting a big Pillow with a picture of [NAME]. Hospice was in attendance and will get a pillow and have [NAME] picture on it. Will continue with current Goal to prevent major injury. MD and POA aware. 6/12/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of fall: Unit nurse entered resideen room and observed resident on the floor sleeping on floor mat naked and dry, states she was trying to get to her husband who was in the bed next to hers. Resident was angry and combative. No signs of pain indicated, no injury noted. Resident has a hx of falls with several related to trying to get to husband. Couple beds were together when first admitted . Beds had to be seperated due to the couple being aggressive towards each other. Resident has a dx ofCognitive impairment, anxiety disorder and hx of falls. Bim score 7. Current interventions include, low bed, fall mat, dycem, medication review, sleep assessment, bigger bed that was switched out with Bariatric bed, Psych consult and attempted night shift get up. Current fall mat switched out for thicker floor mat. MD, APOA [NAME] and Hospice made aware. 6/12/2023 09:30 Incident Note Late Entry: Note Text: IDT Team review of fall: CNA reporting she heard the bang when resident fell. Resident on floor repeating where is [NAME]. resident was reaching out for his hand. Resident hit her left eye brow on the nightstand creating a laceration. Pressure held for bleeding and Tylenol later given for pain. Hospice nurse Steri Stripped the Left eyebrow. Eye beginning to bruise.Couple beds were together when upon admission. Beds had to be seperated due to the couple being aggressive towards each other. Resident hasa dx of Cognitive impairment, anxiety disorder and hx of falls. Bim score 7. Current interventions include, low bed, fall mat, dycem, medication review, sleep assessment, bigger bed that was switched out with Bariatric bed, Psych consult and attempted night shift get up, Goal is to prevent Major injury with falls. Night stand was rearranged. MD, POA and Hospice aware. 6/7/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of Bruise: RN supervisor was assisting with cares and rebandaging open areas on L middle/index finger and noted 1.0cm x 1.0cm circular [NAME] bruise to L bicep and 7.0 x 3.0cm bruise to R calf. No swelling noted. Denies pain or discomfort.Resident unable to state what happened due to cognitive impairment.Resident skin is frail, on daily Aspirin. Transfer via 1 assist. Recent episode of combativeness and resistive with cares.Dx includes cognitive impairment and Psychotic disorder with Delusions.[NAME] NP, Hospice ([NAME] RN) and son [NAME] made aware. 6/6/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of skin concern: Unit nurse reports, resident was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened. Nurse went to assess resident. Cleaned the area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot. The food was warm, plate and bowl were cold. Noc RN supervisor was assessing residents skin injury to L hand and noted purple bruising to R middle finger and pinky finger. Resident noted with recent episode of combativeness and resistive with cares. Resident requires supervision with meals, transfer with extensive assist of one. Bim score 8, dx include Anxiety and Psychotic disorder with delusions.Skin is fragile. On daily Aspirin. MD,Hospice and POA.[NAME] aware. 6/5/2023 10:45 Incident Note Late Entry: Note Text: At 1030, resident was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened. Nurse went to assess resident. Cleaned the area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot. The food was warm, plate and bowl were cold. 5/29/2023 09:30 Incident Note Late Entry: Note Text: IDT team team review of physical aggression.CNA observed resident's spouse strike her on the right side of her face. The 2 were immediately separated. No bruising, pain or injury was noted. No further harm to harm towards one another. This was a 1 time episode. 5/28/2023 18:58 Incident Note Note Text: CNA reported that I Observed [NAME] punching [NAME] in the right side of her face, so we separated them to calm them down .[NAME] was aggravating him that's what started it 5/22/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of skin abrasion: Staff noted Resident being agitated d/t husband being agitated and calling out. While staff was doing cares on husband first. Resident was scratching/rubbing face and clapping and obtained a small abrasion to a mole to R side of her face, area with small amt bleeding, cleansed and band aid applied, bleeding subsidized. Nails were short and jagged; so nails trimmed and filed. Hospice, NP and POA, [NAME] aware. 5/8/2023 09:30 Incident Note[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2 of 2 Resident #9 Abuse Interview with NHA and DON 01/24/24 11:19 AM Came to the facility from AL for increased in care. were...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2 of 2 Resident #9 Abuse Interview with NHA and DON 01/24/24 11:19 AM Came to the facility from AL for increased in care. were receiving 1:1 caregiver. Doing well sharing the room. Different interventions, at first slept in the same bed, family never wanted them in the same room always. Situation were they were seeking out for each other, and it was a safety situation because they were pulling on each other. Them seeking out companionship became then stopped and stated, in order for them to get a restful night, needed to separate them out so they can still see each other. Aggressive or negative contact between the two of them? - 1/24/23 bed was in the same room together beds together, grabbing and pulling at clothing. Discoloration to Mrs. [NAME]. Investigation completed. 5/28/23 1800 - CNA reported [NAME] punched Mrs. [NAME]. beds were separated at that time. Upon admission physical contact was never shared with us that there was sexual contact still between the two residents. Refused to acknowledge that it could be an intimate setting. No assessment of consent was obtained prior to admission, NHA stated she does feel that [NAME] would be able to consent. 1/24 incident - Separate residents - frequent checks and separate beds with floor mat in-between. In investigation, staff had felt that they shouldn't sleep in the same the same bed because he is aggressive together. Investigation showed no injuries and [NAME] was pleasant and calm. 72 hour monitoring would have been put in place. Police were not contacted. No additional staff statements, just two. Visually seen grabbing and undressing her. Would need to refer to flowsheet, on whether it was res-to-res. NHA brought in flowcharts. Witness statements stated that they saw him pulling on her. Review of flowchart completed with NHA, it was not an injury of unknown origin because the redness went away. NHA acknowleded that she did not submit report to SA for any of the below listed incidents or injuries of unknown origin. Request Injury of Unknown 6/5; 8/30; 12/17; 3/21; 5/5; 12/22 Investigation: 1/24; 1/30; 5/28 01/24/24 02:14 PM Interview with [NAME], CNA - [NAME] can get agitated at times when trying to get him up. He may grip and make noises, but has never hurt her. States that sometimes he will yell at [NAME], but usually it is [NAME] who does the talking. Never really had an issue with them sharing a room. 01/24/24 04:06 PM - Interview with [NAME], Hospice RN. States that she has worked with both residents for sometime. Notes that they are only oriented to themselves and each other. [NAME] sees psych for med management due to yelling out. [NAME] is more repetitive behavior. Has no concerns with their interactions or sharing a room. When she is here they are usually on the opposite side of the table. Does recall that they needed to have beds separated because [NAME] would reach for [NAME]. No aggression that she is aware of. 01/24/24 05:32 PM Phone call with POA - [NAME] - states no concerns. He is an MD and he knows his parents very well. His dad has a brain disease which may cause some issues. Is on medications, when he goes to the bathroom he feels better. It was parents dying wish to share room. Facility does a great job and does well accommodating them. [NAME], [NAME] RM: [ROOM NUMBER] Approach: 01/22/24 10:36 AM Sleeping admit date : [DATE] BIMS: 06 Triggers: Hospice; Ltd ROM w/o Svs Observation: Sleeping in bed, bed at regular height. under covers. Husband in bed next to her. lights off. 01/22/24 10:38 AM - CNA entered room with lift. knocked on door and announced self. 01/22/24 01:27 PM - Spoke with [NAME]. Stated she likes it here. Was recently ill, but feeling better now. Likes living with spouse, and being able to be with him all the time. Observed with shawl on and sitting in lounge area watching TV. Husband sitting across from her. 01/24/24 01:14 PM - Observed [NAME] in the lounge with husband sitting across table from her. Resident is asleep. Observed NHA approach [NAME] and ask if she likes living with her husband. [NAME] indicated yes. Concerns: 1/10/24 MD note indicates DX of vascular dementia. Resident is on several psychotropic medications and a antipsychotic. Additional DX of OCD, Bipolar Disorder, Anxiety and Depression. [NAME], [NAME] RM: [ROOM NUMBER] Approach: 01/22/24 10:36 AM Sleeping admit date : [DATE] BIMS: 00 - Staff assessment for severely impaired. Triggers: Alz/Dementia w/Antipsyh; Hospice Observation: Resident is in low bed, lights off, door slightly ajar. Wife is in bed next to resident, also asleep. Resident is partially clothed, just a sheet. 01/24/24 01:14 PM - Observed resident sitting in lounge area with wife across from him at the table. Resident is reading the newspaper. NHA approached resident and asked if he likes living with his wife. His response was yes. TIMELINE R9 admitted to SNF on 1/5/23 from independent living. Diagnoses: Hemiplegia and hemiparesis with frontal lobe and executive function deficit following a cerebrovascular disease affecting right dominant side, anxiety disorder, psychotic disorder with delusions due to known physiological condition, mild cognitive impairment of uncertain or unknown etiology. MDS dated on 1/10/24 with BIMS of 6. R9 has an activated POA. 1/24/23- 1/25/23 Late Entry: Note Text: IDT team review of skin concern: Resident husband who sleeps right next to resident in same room different bed, pulled up closely to resident per family request, was grabbing and undressing resident per normal behavior. When staff came in to separate and assist both residents in re-dressing, redness/bruise to R eyelid along with multiple bruises and redness and old various stages of bruises to bil arms/hands. Resident confused alert to self/husband/family does not remember what happened or if husband hurther when asked. Res husband unable to give statement d/t advanced dementia. Resident and resident husband were naked at beginning of shift as well and new redness to R eyelid not noted at that time, separated resident's and residents' husband bed with frequent checks, floor mat placed between residents. Hospice, Dr,[NAME] and POA [NAME] made aware. Concern: Witnessed grabbing and undressing her. Also found naked at beginning of shift in which staff went in to separate and redress them. R9 statement was I don't know and He's a good man. Intervention: Separate residents beds, frequent checks, floor mat placed between residents beds. - No monitoring documentation received. - Redness was no longer there when assisted with cares at midnight and 2AM. Witness statements: B. [NAME] - Does this all the time; shouldn't sleep together, both are aggressive with each other. D. [NAME] - The two should be separated he's aggressive with her often. 1/30/23- 1/30/2023 09:30 Note Text: IDT Team review of Fall with skin injury. Unit Nurse heard resident husband reciting [NAME] Prayer and movement in room. Unit nurse went in to check on both residents and Observed resident laying on floor mat next to husband bed on R side, with husbandpulling at both arms. Unit nurse noted blood and attempted to move resident onto her back and noted large skin tear along with aggressive behavior from husband pulling and grabbing at resident's right arm. Resident yelling out/aggressive/agitated;staff was unable to separate residents so that nurse can fully assess, husband hitting, grabbing and holding onto wife's arms and grabbing at residents skin tear. Unit nurse had to move bed/pull mat on floor with resident laying on it away from husband's bed and grasp, hoyer sling utilized to get resident into bed, after removing husband from room, resident started grabbing at gown which was wrapped up on R arm and RFA skin tear, ST measuring 16cm x 6cm with active bleeding/seeping wound with half dollar sized hematoma at distal end of wound, area washed with NS and skin flaps unable to be approximated. Resident yelling, 911 called for resident transfer to ER to see if they could do more with wound. Resident's beds were separated by floor mat approx 58in. Dr.[NAME], Hospice and POA, [NAME] was notified. New intervention for sleep assessment on [NAME] and [NAME], Ensure beds are separated by being on opposite wall. Call placed to [NAME] An pharmacy consultant, Medications reviewed, states psych meds arelow doses and continue with Psych consult. Son aware of interventions and is in agreement. Comments: When returned from hospital applied Vaseline gauze, Xray obtain. CTOH obtained. Documentation on NP note 1/30/23 states resident was in severe pain, screams in pain with any movement of the arm requiring morphine and another longer acting pain med. Sleep assessment completed for [NAME] and [NAME] (not obtained) and psych consult LPN - shouldn't sleep in same room, needs her own call light, pulled out of bed by husband. [NAME] - get them a 1:1 Interview [NAME] - VM left 1/24/24 3:43 PM 3/21/23 0530 R (9) yelling agitated and hitting self in the face trying to get husband to get up and come by her. CNA went to get assistance and when returned R (9) was falling out of bed attempting to get up. CNA noted bruise to L eye, skin tear on leg from lifting her to the wheelchair. Actions: CNA called RN supervisor to report. Bruise/aggression/agitation noted. Transferred R (9) out of room to common area for 1:1 monitoring. RN supervisor identified multiple old purple bruising to left arm and BLE's. Left shin skin tear cleansed and steri strips applied. Rn attempted to place ice on left eye for swelling - refused. R (9) was giving Ativan and MSO4 Would calm for moments and then back to yelling and hitting self/clapping demanding to go to husband, smashing arms into w/c armrest remove clothing and kicking staff. 12x7 maroon bruise to r upper bicep with some light-yellow halo around scratches to r back. R (9) unable to explain how areas obtained Discussed behavior with NP would like resident seen by psych on 3/23/23, continue prn Ativan. Hospice and POA notified. Two staff members directly involved wrote up their witness statement. 5/5/23 6/5/23/23-Injury of unknown cause (there is one on 5/21/23 but not documented until 6/5/23 see last paragraph): Skin Injury Date: 6/5/2023 at 11:40 PM: RN supervisor was assessing R9's skin injury to left hand, noted purple bruising to right middle finger and pinky finger, AROM WNL, no c/o pain. R9 unable to describe what happened or how bruises occurred but denies being frightful, call light in reach. MD/POA updated, treatment applied. Note dated as late entry on 6/6/23 at 9:30 AM: IDT team review of skin concern: Unit nurse reports, R9 was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened, Nurse went to assess resident. Cleaned area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot, the food was warm, plate and bowl were cold. NOC nurse Supervisor was assessing R9's skin injury to left hand and noted purple bruising to right middle finger and pinky finger. R9 noted with recent episode of combativeness and resistive with cares. R9 requires supervision with meals, transfer with extensive assist of one. Skin is fragile and on daily aspirin. No new interventions noted or care plan updated. Skin Injury Date: 6/6/2023 at 3:30 AM: RN supervisor assisted with R9's cares and rebandaged open areas on left middle/index finger, noted 1 cm x 1 cm circular maroon bruise to left bicep and 7 cm x 3 cm bruise to right calf. R9 unable to give description. Area assessed, no swelling or pain noted. NP and POA notified. RN also documented R9 having old discolored/scar tissues to bilateral lower extremities/shins/calf d/t previous areas of skin impairment, R9 denied being scared/unable to describe how areas occurred, no pain, slight agitation with PRN Ativan, will continue to monitor. 6/6/23 at 4:40 AM hospice was updated on bruising and awaited call back. Note dated as late entry on 6/7/23 at 9:30 AM: IDT team review of bruises. No new interventions noted or care plan updated. 6/6/23 RN documented interview regarding scratched to right cheek that occurred on 5/21/23.m Per RN's description of the incident both R9 and R4 were agitated/yelling/while RN assisting R4 first; R9 was clapping/yelling and scratching at R9's face, RN turned and tried to reassure R9, RN noticed R9 with a small scratched to right cheek with blood on fingernails, another staff was in the room with RN at the time. R9's statement is I love R4 so much. RN wrote on interview question sheet, needs increase psych meds. 13 staff members completed interviewed question forms. 5/28/23 at 1800-Resident to Resident Altercation Summary: R4 was observed punching R9 in the right side of face. Staff reported incident and an internal investigation was started by the facility. This incident occurred in the facility hallway. Both residents were sitting in wheelchairs. R9 shouted at R4 and he punched [NAME] in the face. Residents were separated. Assessment completed by the facility for both residents: Painad was completed indicated as zero, resident smiling, inexpressive, relaxed and no need to console No injuries were observed on residents Predisposing environmental factors none were identified Predisposing physiological factors were confused, impaired memory Predisposing situation factors were identified as none POA HC was notified and physician PRN Lorazepam was administered to R4 after the incident One staff member was interviewed on 5/28/23 at 6pm indicating observing R4 punching R9 1X in the right side of her face, further indicating that we separated them to calm them down. CNA indicated that R9 was aggravating him that's what started it. Facility utilized P00361 resident to resident altercation flowchart to determine if the incident was reportable. NHA determined that the there was no suffer of pain, physical injury or psychological or emoitional harm as a result of the altercation and therefore did not report to the state agency. No further investigation. No care plan changes for either resident, no new interventions. No monitoring of residents after incidents for psychosocial harm. 12/17/23- Injury of Unknown Origin Incident Report - 12/17/23 6:30 PM Staff reported to nurse R9 had a 3 cm x 3.5 cm bruise to right eye lateral area. R9 is oriented to self, speech clear, no complaints of pain or discomfort to bruise area and no swelling noted. R9 unable to give description of injury. Immediate Action Taken: ice for comfort, MD, hospice and POA aware. Not taken to hospital. Predisposing physiological factors were confused and impaired memory Interview Questions for Incident: Employees interviewed. One person suggested R9 may have leaned onto EZ stand. One person suggested R9 bumped eye during a transfer. Nobody else knew. IDT Note dated 12/18/23 at 2:12 PM stated review of statements from staff, R9 is known to lean to right/rest head on the handle of the EZ stand lift while sitting on the toilet, edge of bed. What they didn't do - Care plan not changed/updated. No skin assessment attached to investigation. On 1/24/24 at 3:38 PM Surveyor interviewed [NAME] CNA who has worked here 8 years. Both at table in dining room with other residents and staff. Mostly don't really care for being put to bed. They are put to bed at same time. At 7:30-8 pm they go to bed. Once they are in the bed they are fine. Giving cares is difficult. Kind of fight back. Separate beds, same room. When someone else is near husband she gets upset. If you give her meds, he yells at them because they don't know. No injuries. Would report to nurse and supervisor. None reported. [NAME] gets a little aggressive at 3 am. Not towards wife. [NAME] sleeps through night. She has [NAME], Interviewed 3:47 PM, [NAME] cna, agency, once a week will work with [NAME], other days of weeks on other units. Started 3-4 months ago. Never saw aggression towards wife. None to husband. She constantly tells her how much she loves him. He loves her, sometimes the words don't come out. Interactions full of love. He reaches and is rough we he grabs stuff, because if she gets close enough, he will grab for her, he has a strong grip, like a vice, he can move the whole table. Not malicious, just wants to grab her lovingly. Care plan of sitting across from each other arm distance away. On wall in room sign to keep residents separated. He's assuming reason why. She small lady could hurt her if grabbed out of bed. They are both unable to get out of bed, bed lowest, fall mats that are thick on floor, once up they put them up d/t trip hazards. Never fell out of bed that he knows of. Not been interviewed that he knows of regarding the two residents. Viewed res room. Call lights are spliced from one wall unit, but they each have their own. 12/22/23 at 1845- R4 injury of unknown cause: CNA went to resident room to provide cares, saw large bruise to RT Wrist. CNA indicated did not see bruise there yesterday, bruise is dark blue in color measuring 12x6cm. R9 denied pain to area, ROM normal, R9 does use EZ stand for transfers, also R9 and husband R4 are in room together and in isolation, in the past, R4 has grabbed R4s arms and squeezes them, staff would have to go place R4 further away from R9. Assessments completed by facility: Immediate action taken by facility: R9 observed leaning to right side due to COVID, generalized decline, resident leaning and arm is against wheelchair so pillow placed so arm is not in between self and wheelchair. Painad was completed indicated as zero, resident smiling, inexpressive, relaxed and no need to console No injuries were observed on residents Predisposing environmental factors none were identified Predisposing physiological factors were recent illness Predisposing situation factors were identified as other (describe) uses wheelchair- other described as uses EZ stand for transfers, also in isolation with R9 has in the past frequently observed grabbing R9s arms. No witness found POA notified Physician notified POA HC was notified and physician One CNA interviewed indicating not sure what occurred, may have occurred in the room? Further indicated that did not witness incident, not sure what happened and CNA indicated maybe R4 grabbed R9, was not sure who was involved One CNA interviewed indicating no idea what happened, and that R9 is unable to indicate what occurred. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea, but observing R4 sometimes having R9 hand, but not really knowing. One CNA interviewed indicating not knowing what happened, was not working at the time No other investigation information completed, no conclusion no interventions, was not reported to the SA, Police. No further information. Progress notes: 1/2/2024 09:30 Incident Note Note Text: IDT team review of skin tear. CNA reported she was taking resident to the bathroom when she became combative and started swinging her arms causing skin tear to left hand. Skin is thin and frail. RN and unit nurse assessed area, area was cleansed with NS and approximated with steri strips. RN supervisor instructed CNA to stop providing cares when resident becomes upset or combative. Dr.[NAME] and POA [NAME] made aware. 12/17/2023 19:00 Incident Note Note Text: POA, [NAME], MD and Hospice updated r/t Bruise to Rt Lateral eye 12/17/2023 18:30 Incident Note Note Text: Staff reported to writer r/t a bruise(3cm x3.5cm) to RT eye lateral area, Residents alert, Oriented to self, speech clear, no c/o pain discomfort to bruise area and no swelling noted 9/29/2023 09:30 Incident Note Note Text: IDT team review of fall: Staff observed residents lying on her RT side on the floor in the common area facing and close to [NAME](spouse), stated take care of [NAME], I love him. Dry and wearing shoes Alert, responsive, denies any pain or discomfort from the fall. Prior to fall resident was sitting in w/c yelling [NAME] had to go to the bathroom. Per staff resident did not want to use the bathroom. Bim score 7, transfer via EZ stand. Dx include Anxiety disorder and cognitive impairment. Pastoral care present in IDT. Resident is strong in the Catholic Faith. Resident will be given a Rosary to redirect focus on her husband. Hospice, son [NAME] and Dr. [NAME] aware. 9/12/2023 09:30 Incident Note Note Text: IDT team review of skin tear: CNA states she lifted resident leg and placed leg on the foot pedal to take resident from common area to her room, While propelling resident to her room, she kicked her leg off the foot pedal causing leg to hit the w/c pedal causing a 2.5 x 0.5cm skin tear with bruising to periwound. Area was cleansed with NS, adaptic applied and wrapped with kerlix. Resident skin is thin and fragile. Eucerin cream is applied to BLE daily. MD, POA [NAME] and Hospice made aware. 9/11/2023 20:30 Incident Note Note Text: According to CNA ,CNA picked up the resident leg and put it on the foot pedal and trying to take resident from common area to room, on the way resident kicked off the leg from the pedal and hit the leg on the pedal and got skin tear [2.5 cm x 0.5 cm ] to left back of the leg .surrounding area is bruised. Area cleaned and applied dressing , updated to MD and POA 8/30/2023 18:13 Incident Note Note Text: IDT Team review of skin tear: Unit Nurse was called to resident room by cna d/t dried blood noted sticking together on top sheet and ST noted to L shin. Res with previous purpura/maroon like bruising to L shin with ST on side of purpura like bruising. Resident skin is frail, dry and thin. Area measured 4.0 x 2.0cm, area cleansed with NS and approximated, 2 steri strips applied. Nursing order written for Eucerin cream BID. Hospice and [NAME] NP made aware. Call placed to POA [NAME], Phone out of service. Callplaced to [NAME] 2nd POA and made aware. 6/26/2023 09:30 Incident Note Note Text: IDT team review of fall. Unit nurse went into room to check on resident. Resident was observed naked laying on her right side on floor mat next to bed. Bare feet and dry. Denies pain. Staff reports resident was trying to get to her husband who was in next bed asleep.Resident has had several falls from bed looking for Spouse. Family does not want the two separated. Bim score 7.Resident has several interventions in place, body pillow, bari bed, thick floor matt, medication review and toileting plan.Staff reports sheets are slippery. Spoke with [NAME] RN from hospice, informed of slippery sheets. States will order non slippery sheets. MD and POA [NAME] aware. Resident also had temp of 99.1. MD aware,would like for staff to monitor. 6/20/2023 13:30 Incident Note Note Text: IDT team review of fall. Resident was observed on floor next to bed, states she was trying to get to [NAME], her spouse who was in the bed next to her. She was bare feet and dry. Denies pain. No injury noted. Bim score 7, cognitively impaired, Hx of falls and Dx of Anxiety. Husband and spouse slept together upon admission and had to be seperated due to aggressive towards each other. IDT team discussed separating the 2 by moving [NAME] to the other side of the room but feels may cause increase Anxiety which contribute to increase in falls. Care Conference was held today with POA via phone. APOA was appreciative for all we do in relation to falls. POA, [NAME] does not want his mom and dad to be seperated. IDT team recommend getting a big Pillow with a picture of [NAME]. Hospice was in attendance and will get a pillow and have [NAME] picture on it. Will continue with current Goal to prevent major injury. MD and POA aware. 6/12/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of fall: Unit nurse entered resideen room and observed resident on the floor sleeping on floor mat naked and dry, states she was trying to get to her husband who was in the bed next to hers. Resident was angry and combative. No signs of pain indicated, no injury noted. Resident has a hx of falls with several related to trying to get to husband. Couple beds were together when first admitted . Beds had to be seperated due to the couple being aggressive towards each other. Resident has a dx ofCognitive impairment, anxiety disorder and hx of falls. Bim score 7. Current interventions include, low bed, fall mat, dycem, medication review, sleep assessment, bigger bed that was switched out with Bariatric bed, Psych consult and attempted night shift get up. Current fall mat switched out for thicker floor mat. MD, APOA [NAME] and Hospice made aware. 6/12/2023 09:30 Incident Note Late Entry: Note Text: IDT Team review of fall: CNA reporting she heard the bang when resident fell. Resident on floor repeating where is [NAME]. resident was reaching out for his hand. Resident hit her left eye brow on the nightstand creating a laceration. Pressure held for bleeding and Tylenol later given for pain. Hospice nurse Steri Stripped the Left eyebrow. Eye beginning to bruise.Couple beds were together when upon admission. Beds had to be seperated due to the couple being aggressive towards each other. Resident hasa dx of Cognitive impairment, anxiety disorder and hx of falls. Bim score 7. Current interventions include, low bed, fall mat, dycem, medication review, sleep assessment, bigger bed that was switched out with Bariatric bed, Psych consult and attempted night shift get up, Goal is to prevent Major injury with falls. Night stand was rearranged. MD, POA and Hospice aware. 6/7/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of Bruise: RN supervisor was assisting with cares and rebandaging open areas on L middle/index finger and noted 1.0cm x 1.0cm circular [NAME] bruise to L bicep and 7.0 x 3.0cm bruise to R calf. No swelling noted. Denies pain or discomfort.Resident unable to state what happened due to cognitive impairment.Resident skin is frail, on daily Aspirin. Transfer via 1 assist. Recent episode of combativeness and resistive with cares.Dx includes cognitive impairment and Psychotic disorder with Delusions.[NAME] NP, Hospice ([NAME] RN) and son [NAME] made aware. 6/6/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of skin concern: Unit nurse reports, resident was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened. Nurse went to assess resident. Cleaned the area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot. The food was warm, plate and bowl were cold. Noc RN supervisor was assessing residents skin injury to L hand and noted purple bruising to R middle finger and pinky finger. Resident noted with recent episode of combativeness and resistive with cares. Resident requires supervision with meals, transfer with extensive assist of one. Bim score 8, dx include Anxiety and Psychotic disorder with delusions.Skin is fragile. On daily Aspirin. MD,Hospice and POA.[NAME] aware. 6/5/2023 10:45 Incident Note Late Entry: Note Text: At 1030, resident was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened. Nurse went to assess resident. Cleaned the area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot. The food was warm, plate and bowl were cold. 5/29/2023 09:30 Incident Note Late Entry: Note Text: IDT team team review of physical aggression.CNA observed resident's spouse strike her on the right side of her face. The 2 were immediately separated. No bruising, pain or injury was noted. No further harm to harm towards one another. This was a 1 time episode. 5/28/2023 18:58 Incident Note Note Text: CNA reported that I Observed [NAME] punching [NAME] in the right side of her face, so we separated them to calm them down .[NAME] was aggravating him that's what started it 5/22/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of skin abrasion: Staff noted Resident being agitated d/t husband being agitated and calling out. While staff was doing cares on husband first. Resident was scratching/rubbing face and clapping and obtained a small abrasion to a mole to R side of her face, area with small amt bleeding, cleansed and band aid applied, bleeding subsidized. Nails were short and jagged; so nails trimmed and filed. Hospice, NP and POA, [NAME] aware. 5/8/2023 09:30 Incident Note [TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2 of 2 Resident #9 Abuse Interview with NHA and DON 01/24/24 11:19 AM Came to the facility from AL for increased in care. were...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2 of 2 Resident #9 Abuse Interview with NHA and DON 01/24/24 11:19 AM Came to the facility from AL for increased in care. were receiving 1:1 caregiver. Doing well sharing the room. Different interventions, at first slept in the same bed, family never wanted them in the same room always. Situation were they were seeking out for each other, and it was a safety situation because they were pulling on each other. Them seeking out companionship became then stopped and stated, in order for them to get a restful night, needed to separate them out so they can still see each other. Aggressive or negative contact between the two of them? - 1/24/23 bed was in the same room together beds together, grabbing and pulling at clothing. Discoloration to Mrs. [NAME]. Investigation completed. 5/28/23 1800 - CNA reported [NAME] punched Mrs. [NAME]. beds were separated at that time. Upon admission physical contact was never shared with us that there was sexual contact still between the two residents. Refused to acknowledge that it could be an intimate setting. No assessment of consent was obtained prior to admission, NHA stated she does feel that [NAME] would be able to consent. 1/24 incident - Separate residents - frequent checks and separate beds with floor mat in-between. In investigation, staff had felt that they shouldn't sleep in the same the same bed because he is aggressive together. Investigation showed no injuries and [NAME] was pleasant and calm. 72 hour monitoring would have been put in place. Police were not contacted. No additional staff statements, just two. Visually seen grabbing and undressing her. Would need to refer to flowsheet, on whether it was res-to-res. NHA brought in flowcharts. Witness statements stated that they saw him pulling on her. Review of flowchart completed with NHA, it was not an injury of unknown origin because the redness went away. NHA acknowleded that she did not submit report to SA for any of the below listed incidents or injuries of unknown origin. Request Injury of Unknown 6/5; 8/30; 12/17; 3/21; 5/5; 12/22 Investigation: 1/24; 1/30; 5/28 01/24/24 02:14 PM Interview with [NAME], CNA - [NAME] can get agitated at times when trying to get him up. He may grip and make noises, but has never hurt her. States that sometimes he will yell at [NAME], but usually it is [NAME] who does the talking. Never really had an issue with them sharing a room. 01/24/24 04:06 PM - Interview with [NAME], Hospice RN. States that she has worked with both residents for sometime. Notes that they are only oriented to themselves and each other. [NAME] sees psych for med management due to yelling out. [NAME] is more repetitive behavior. Has no concerns with their interactions or sharing a room. When she is here they are usually on the opposite side of the table. Does recall that they needed to have beds separated because [NAME] would reach for [NAME]. No aggression that she is aware of. 01/24/24 05:32 PM Phone call with POA - [NAME] - states no concerns. He is an MD and he knows his parents very well. His dad has a brain disease which may cause some issues. Is on medications, when he goes to the bathroom he feels better. It was parents dying wish to share room. Facility does a great job and does well accommodating them. [NAME], [NAME] RM: [ROOM NUMBER] Approach: 01/22/24 10:36 AM Sleeping admit date : [DATE] BIMS: 06 Triggers: Hospice; Ltd ROM w/o Svs Observation: Sleeping in bed, bed at regular height. under covers. Husband in bed next to her. lights off. 01/22/24 10:38 AM - CNA entered room with lift. knocked on door and announced self. 01/22/24 01:27 PM - Spoke with [NAME]. Stated she likes it here. Was recently ill, but feeling better now. Likes living with spouse, and being able to be with him all the time. Observed with shawl on and sitting in lounge area watching TV. Husband sitting across from her. 01/24/24 01:14 PM - Observed [NAME] in the lounge with husband sitting across table from her. Resident is asleep. Observed NHA approach [NAME] and ask if she likes living with her husband. [NAME] indicated yes. Concerns: 1/10/24 MD note indicates DX of vascular dementia. Resident is on several psychotropic medications and a antipsychotic. Additional DX of OCD, Bipolar Disorder, Anxiety and Depression. [NAME], [NAME] RM: [ROOM NUMBER] Approach: 01/22/24 10:36 AM Sleeping admit date : [DATE] BIMS: 00 - Staff assessment for severely impaired. Triggers: Alz/Dementia w/Antipsyh; Hospice Observation: Resident is in low bed, lights off, door slightly ajar. Wife is in bed next to resident, also asleep. Resident is partially clothed, just a sheet. 01/24/24 01:14 PM - Observed resident sitting in lounge area with wife across from him at the table. Resident is reading the newspaper. NHA approached resident and asked if he likes living with his wife. His response was yes. TIMELINE R9 admitted to SNF on 1/5/23 from independent living. Diagnoses: Hemiplegia and hemiparesis with frontal lobe and executive function deficit following a cerebrovascular disease affecting right dominant side, anxiety disorder, psychotic disorder with delusions due to known physiological condition, mild cognitive impairment of uncertain or unknown etiology. MDS dated on 1/10/24 with BIMS of 6. R9 has an activated POA. 1/24/23- 1/25/23 Late Entry: Note Text: IDT team review of skin concern: Resident husband who sleeps right next to resident in same room different bed, pulled up closely to resident per family request, was grabbing and undressing resident per normal behavior. When staff came in to separate and assist both residents in re-dressing, redness/bruise to R eyelid along with multiple bruises and redness and old various stages of bruises to bil arms/hands. Resident confused alert to self/husband/family does not remember what happened or if husband hurther when asked. Res husband unable to give statement d/t advanced dementia. Resident and resident husband were naked at beginning of shift as well and new redness to R eyelid not noted at that time, separated resident's and residents' husband bed with frequent checks, floor mat placed between residents. Hospice, Dr,[NAME] and POA [NAME] made aware. Concern: Witnessed grabbing and undressing her. Also found naked at beginning of shift in which staff went in to separate and redress them. R9 statement was I don't know and He's a good man. Intervention: Separate residents beds, frequent checks, floor mat placed between residents beds. - No monitoring documentation received. - Redness was no longer there when assisted with cares at midnight and 2AM. Witness statements: B. [NAME] - Does this all the time; shouldn't sleep together, both are aggressive with each other. D. [NAME] - The two should be separated he's aggressive with her often. 1/30/23- 1/30/2023 09:30 Note Text: IDT Team review of Fall with skin injury. Unit Nurse heard resident husband reciting [NAME] Prayer and movement in room. Unit nurse went in to check on both residents and Observed resident laying on floor mat next to husband bed on R side, with husbandpulling at both arms. Unit nurse noted blood and attempted to move resident onto her back and noted large skin tear along with aggressive behavior from husband pulling and grabbing at resident's right arm. Resident yelling out/aggressive/agitated;staff was unable to separate residents so that nurse can fully assess, husband hitting, grabbing and holding onto wife's arms and grabbing at residents skin tear. Unit nurse had to move bed/pull mat on floor with resident laying on it away from husband's bed and grasp, hoyer sling utilized to get resident into bed, after removing husband from room, resident started grabbing at gown which was wrapped up on R arm and RFA skin tear, ST measuring 16cm x 6cm with active bleeding/seeping wound with half dollar sized hematoma at distal end of wound, area washed with NS and skin flaps unable to be approximated. Resident yelling, 911 called for resident transfer to ER to see if they could do more with wound. Resident's beds were separated by floor mat approx 58in. Dr.[NAME], Hospice and POA, [NAME] was notified. New intervention for sleep assessment on [NAME] and [NAME], Ensure beds are separated by being on opposite wall. Call placed to [NAME] An pharmacy consultant, Medications reviewed, states psych meds arelow doses and continue with Psych consult. Son aware of interventions and is in agreement. Comments: When returned from hospital applied Vaseline gauze, Xray obtain. CTOH obtained. Documentation on NP note 1/30/23 states resident was in severe pain, screams in pain with any movement of the arm requiring morphine and another longer acting pain med. Sleep assessment completed for [NAME] and [NAME] (not obtained) and psych consult LPN - shouldn't sleep in same room, needs her own call light, pulled out of bed by husband. [NAME] - get them a 1:1 Interview [NAME] - VM left 1/24/24 3:43 PM 3/21/23 0530 R (9) yelling agitated and hitting self in the face trying to get husband to get up and come by her. CNA went to get assistance and when returned R (9) was falling out of bed attempting to get up. CNA noted bruise to L eye, skin tear on leg from lifting her to the wheelchair. Actions: CNA called RN supervisor to report. Bruise/aggression/agitation noted. Transferred R (9) out of room to common area for 1:1 monitoring. RN supervisor identified multiple old purple bruising to left arm and BLE's. Left shin skin tear cleansed and steri strips applied. Rn attempted to place ice on left eye for swelling - refused. R (9) was giving Ativan and MSO4 Would calm for moments and then back to yelling and hitting self/clapping demanding to go to husband, smashing arms into w/c armrest remove clothing and kicking staff. 12x7 maroon bruise to r upper bicep with some light-yellow halo around scratches to r back. R (9) unable to explain how areas obtained Discussed behavior with NP would like resident seen by psych on 3/23/23, continue prn Ativan. Hospice and POA notified. Two staff members directly involved wrote up their witness statement. 5/5/23 6/5/23/23-Injury of unknown cause (there is one on 5/21/23 but not documented until 6/5/23 see last paragraph): Skin Injury Date: 6/5/2023 at 11:40 PM: RN supervisor was assessing R9's skin injury to left hand, noted purple bruising to right middle finger and pinky finger, AROM WNL, no c/o pain. R9 unable to describe what happened or how bruises occurred but denies being frightful, call light in reach. MD/POA updated, treatment applied. Note dated as late entry on 6/6/23 at 9:30 AM: IDT team review of skin concern: Unit nurse reports, R9 was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened, Nurse went to assess resident. Cleaned area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot, the food was warm, plate and bowl were cold. NOC nurse Supervisor was assessing R9's skin injury to left hand and noted purple bruising to right middle finger and pinky finger. R9 noted with recent episode of combativeness and resistive with cares. R9 requires supervision with meals, transfer with extensive assist of one. Skin is fragile and on daily aspirin. No new interventions noted or care plan updated. Skin Injury Date: 6/6/2023 at 3:30 AM: RN supervisor assisted with R9's cares and rebandaged open areas on left middle/index finger, noted 1 cm x 1 cm circular maroon bruise to left bicep and 7 cm x 3 cm bruise to right calf. R9 unable to give description. Area assessed, no swelling or pain noted. NP and POA notified. RN also documented R9 having old discolored/scar tissues to bilateral lower extremities/shins/calf d/t previous areas of skin impairment, R9 denied being scared/unable to describe how areas occurred, no pain, slight agitation with PRN Ativan, will continue to monitor. 6/6/23 at 4:40 AM hospice was updated on bruising and awaited call back. Note dated as late entry on 6/7/23 at 9:30 AM: IDT team review of bruises. No new interventions noted or care plan updated. 6/6/23 RN documented interview regarding scratched to right cheek that occurred on 5/21/23.m Per RN's description of the incident both R9 and R4 were agitated/yelling/while RN assisting R4 first; R9 was clapping/yelling and scratching at R9's face, RN turned and tried to reassure R9, RN noticed R9 with a small scratched to right cheek with blood on fingernails, another staff was in the room with RN at the time. R9's statement is I love R4 so much. RN wrote on interview question sheet, needs increase psych meds. 13 staff members completed interviewed question forms. 5/28/23 at 1800-Resident to Resident Altercation Summary: R4 was observed punching R9 in the right side of face. Staff reported incident and an internal investigation was started by the facility. This incident occurred in the facility hallway. Both residents were sitting in wheelchairs. R9 shouted at R4 and he punched [NAME] in the face. Residents were separated. Assessment completed by the facility for both residents: Painad was completed indicated as zero, resident smiling, inexpressive, relaxed and no need to console No injuries were observed on residents Predisposing environmental factors none were identified Predisposing physiological factors were confused, impaired memory Predisposing situation factors were identified as none POA HC was notified and physician PRN Lorazepam was administered to R4 after the incident One staff member was interviewed on 5/28/23 at 6pm indicating observing R4 punching R9 1X in the right side of her face, further indicating that we separated them to calm them down. CNA indicated that R9 was aggravating him that's what started it. Facility utilized P00361 resident to resident altercation flowchart to determine if the incident was reportable. NHA determined that the there was no suffer of pain, physical injury or psychological or emoitional harm as a result of the altercation and therefore did not report to the state agency. No further investigation. No care plan changes for either resident, no new interventions. No monitoring of residents after incidents for psychosocial harm. 12/17/23- Injury of Unknown Origin Incident Report - 12/17/23 6:30 PM Staff reported to nurse R9 had a 3 cm x 3.5 cm bruise to right eye lateral area. R9 is oriented to self, speech clear, no complaints of pain or discomfort to bruise area and no swelling noted. R9 unable to give description of injury. Immediate Action Taken: ice for comfort, MD, hospice and POA aware. Not taken to hospital. Predisposing physiological factors were confused and impaired memory Interview Questions for Incident: Employees interviewed. One person suggested R9 may have leaned onto EZ stand. One person suggested R9 bumped eye during a transfer. Nobody else knew. IDT Note dated 12/18/23 at 2:12 PM stated review of statements from staff, R9 is known to lean to right/rest head on the handle of the EZ stand lift while sitting on the toilet, edge of bed. What they didn't do - Care plan not changed/updated. No skin assessment attached to investigation. On 1/24/24 at 3:38 PM Surveyor interviewed [NAME] CNA who has worked here 8 years. Both at table in dining room with other residents and staff. Mostly don't really care for being put to bed. They are put to bed at same time. At 7:30-8 pm they go to bed. Once they are in the bed they are fine. Giving cares is difficult. Kind of fight back. Separate beds, same room. When someone else is near husband she gets upset. If you give her meds, he yells at them because they don't know. No injuries. Would report to nurse and supervisor. None reported. [NAME] gets a little aggressive at 3 am. Not towards wife. [NAME] sleeps through night. She has [NAME], Interviewed 3:47 PM, [NAME] cna, agency, once a week will work with [NAME], other days of weeks on other units. Started 3-4 months ago. Never saw aggression towards wife. None to husband. She constantly tells her how much she loves him. He loves her, sometimes the words don't come out. Interactions full of love. He reaches and is rough we he grabs stuff, because if she gets close enough, he will grab for her, he has a strong grip, like a vice, he can move the whole table. Not malicious, just wants to grab her lovingly. Care plan of sitting across from each other arm distance away. On wall in room sign to keep residents separated. He's assuming reason why. She small lady could hurt her if grabbed out of bed. They are both unable to get out of bed, bed lowest, fall mats that are thick on floor, once up they put them up d/t trip hazards. Never fell out of bed that he knows of. Not been interviewed that he knows of regarding the two residents. Viewed res room. Call lights are spliced from one wall unit, but they each have their own. 12/22/23 at 1845- R4 injury of unknown cause: CNA went to resident room to provide cares, saw large bruise to RT Wrist. CNA indicated did not see bruise there yesterday, bruise is dark blue in color measuring 12x6cm. R9 denied pain to area, ROM normal, R9 does use EZ stand for transfers, also R9 and husband R4 are in room together and in isolation, in the past, R4 has grabbed R4s arms and squeezes them, staff would have to go place R4 further away from R9. Assessments completed by facility: Immediate action taken by facility: R9 observed leaning to right side due to COVID, generalized decline, resident leaning and arm is against wheelchair so pillow placed so arm is not in between self and wheelchair. Painad was completed indicated as zero, resident smiling, inexpressive, relaxed and no need to console No injuries were observed on residents Predisposing environmental factors none were identified Predisposing physiological factors were recent illness Predisposing situation factors were identified as other (describe) uses wheelchair- other described as uses EZ stand for transfers, also in isolation with R9 has in the past frequently observed grabbing R9s arms. No witness found POA notified Physician notified POA HC was notified and physician One CNA interviewed indicating not sure what occurred, may have occurred in the room? Further indicated that did not witness incident, not sure what happened and CNA indicated maybe R4 grabbed R9, was not sure who was involved One CNA interviewed indicating no idea what happened, and that R9 is unable to indicate what occurred. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea what happened and not working at the time of incident. One CNA interviewed indicating no idea, but observing R4 sometimes having R9 hand, but not really knowing. One CNA interviewed indicating not knowing what happened, was not working at the time No other investigation information completed, no conclusion no interventions, was not reported to the SA, Police. No further information. Progress notes: 1/2/2024 09:30 Incident Note Note Text: IDT team review of skin tear. CNA reported she was taking resident to the bathroom when she became combative and started swinging her arms causing skin tear to left hand. Skin is thin and frail. RN and unit nurse assessed area, area was cleansed with NS and approximated with steri strips. RN supervisor instructed CNA to stop providing cares when resident becomes upset or combative. Dr.[NAME] and POA [NAME] made aware. 12/17/2023 19:00 Incident Note Note Text: POA, [NAME], MD and Hospice updated r/t Bruise to Rt Lateral eye 12/17/2023 18:30 Incident Note Note Text: Staff reported to writer r/t a bruise(3cm x3.5cm) to RT eye lateral area, Residents alert, Oriented to self, speech clear, no c/o pain discomfort to bruise area and no swelling noted 9/29/2023 09:30 Incident Note Note Text: IDT team review of fall: Staff observed residents lying on her RT side on the floor in the common area facing and close to [NAME](spouse), stated take care of [NAME], I love him. Dry and wearing shoes Alert, responsive, denies any pain or discomfort from the fall. Prior to fall resident was sitting in w/c yelling [NAME] had to go to the bathroom. Per staff resident did not want to use the bathroom. Bim score 7, transfer via EZ stand. Dx include Anxiety disorder and cognitive impairment. Pastoral care present in IDT. Resident is strong in the Catholic Faith. Resident will be given a Rosary to redirect focus on her husband. Hospice, son [NAME] and Dr. [NAME] aware. 9/12/2023 09:30 Incident Note Note Text: IDT team review of skin tear: CNA states she lifted resident leg and placed leg on the foot pedal to take resident from common area to her room, While propelling resident to her room, she kicked her leg off the foot pedal causing leg to hit the w/c pedal causing a 2.5 x 0.5cm skin tear with bruising to periwound. Area was cleansed with NS, adaptic applied and wrapped with kerlix. Resident skin is thin and fragile. Eucerin cream is applied to BLE daily. MD, POA [NAME] and Hospice made aware. 9/11/2023 20:30 Incident Note Note Text: According to CNA ,CNA picked up the resident leg and put it on the foot pedal and trying to take resident from common area to room, on the way resident kicked off the leg from the pedal and hit the leg on the pedal and got skin tear [2.5 cm x 0.5 cm ] to left back of the leg .surrounding area is bruised. Area cleaned and applied dressing , updated to MD and POA 8/30/2023 18:13 Incident Note Note Text: IDT Team review of skin tear: Unit Nurse was called to resident room by cna d/t dried blood noted sticking together on top sheet and ST noted to L shin. Res with previous purpura/maroon like bruising to L shin with ST on side of purpura like bruising. Resident skin is frail, dry and thin. Area measured 4.0 x 2.0cm, area cleansed with NS and approximated, 2 steri strips applied. Nursing order written for Eucerin cream BID. Hospice and [NAME] NP made aware. Call placed to POA [NAME], Phone out of service. Callplaced to [NAME] 2nd POA and made aware. 6/26/2023 09:30 Incident Note Note Text: IDT team review of fall. Unit nurse went into room to check on resident. Resident was observed naked laying on her right side on floor mat next to bed. Bare feet and dry. Denies pain. Staff reports resident was trying to get to her husband who was in next bed asleep.Resident has had several falls from bed looking for Spouse. Family does not want the two separated. Bim score 7.Resident has several interventions in place, body pillow, bari bed, thick floor matt, medication review and toileting plan.Staff reports sheets are slippery. Spoke with [NAME] RN from hospice, informed of slippery sheets. States will order non slippery sheets. MD and POA [NAME] aware. Resident also had temp of 99.1. MD aware,would like for staff to monitor. 6/20/2023 13:30 Incident Note Note Text: IDT team review of fall. Resident was observed on floor next to bed, states she was trying to get to [NAME], her spouse who was in the bed next to her. She was bare feet and dry. Denies pain. No injury noted. Bim score 7, cognitively impaired, Hx of falls and Dx of Anxiety. Husband and spouse slept together upon admission and had to be seperated due to aggressive towards each other. IDT team discussed separating the 2 by moving [NAME] to the other side of the room but feels may cause increase Anxiety which contribute to increase in falls. Care Conference was held today with POA via phone. APOA was appreciative for all we do in relation to falls. POA, [NAME] does not want his mom and dad to be seperated. IDT team recommend getting a big Pillow with a picture of [NAME]. Hospice was in attendance and will get a pillow and have [NAME] picture on it. Will continue with current Goal to prevent major injury. MD and POA aware. 6/12/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of fall: Unit nurse entered resideen room and observed resident on the floor sleeping on floor mat naked and dry, states she was trying to get to her husband who was in the bed next to hers. Resident was angry and combative. No signs of pain indicated, no injury noted. Resident has a hx of falls with several related to trying to get to husband. Couple beds were together when first admitted . Beds had to be seperated due to the couple being aggressive towards each other. Resident has a dx ofCognitive impairment, anxiety disorder and hx of falls. Bim score 7. Current interventions include, low bed, fall mat, dycem, medication review, sleep assessment, bigger bed that was switched out with Bariatric bed, Psych consult and attempted night shift get up. Current fall mat switched out for thicker floor mat. MD, APOA [NAME] and Hospice made aware. 6/12/2023 09:30 Incident Note Late Entry: Note Text: IDT Team review of fall: CNA reporting she heard the bang when resident fell. Resident on floor repeating where is [NAME]. resident was reaching out for his hand. Resident hit her left eye brow on the nightstand creating a laceration. Pressure held for bleeding and Tylenol later given for pain. Hospice nurse Steri Stripped the Left eyebrow. Eye beginning to bruise.Couple beds were together when upon admission. Beds had to be seperated due to the couple being aggressive towards each other. Resident hasa dx of Cognitive impairment, anxiety disorder and hx of falls. Bim score 7. Current interventions include, low bed, fall mat, dycem, medication review, sleep assessment, bigger bed that was switched out with Bariatric bed, Psych consult and attempted night shift get up, Goal is to prevent Major injury with falls. Night stand was rearranged. MD, POA and Hospice aware. 6/7/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of Bruise: RN supervisor was assisting with cares and rebandaging open areas on L middle/index finger and noted 1.0cm x 1.0cm circular [NAME] bruise to L bicep and 7.0 x 3.0cm bruise to R calf. No swelling noted. Denies pain or discomfort.Resident unable to state what happened due to cognitive impairment.Resident skin is frail, on daily Aspirin. Transfer via 1 assist. Recent episode of combativeness and resistive with cares.Dx includes cognitive impairment and Psychotic disorder with Delusions.[NAME] NP, Hospice ([NAME] RN) and son [NAME] made aware. 6/6/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of skin concern: Unit nurse reports, resident was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened. Nurse went to assess resident. Cleaned the area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot. The food was warm, plate and bowl were cold. Noc RN supervisor was assessing residents skin injury to L hand and noted purple bruising to R middle finger and pinky finger. Resident noted with recent episode of combativeness and resistive with cares. Resident requires supervision with meals, transfer with extensive assist of one. Bim score 8, dx include Anxiety and Psychotic disorder with delusions.Skin is fragile. On daily Aspirin. MD,Hospice and POA.[NAME] aware. 6/5/2023 10:45 Incident Note Late Entry: Note Text: At 1030, resident was eating breakfast at the common area table. CNA noticed two fluid filled blisters on the index and middle finger of left hand, [NAME] side had opened. Nurse went to assess resident. Cleaned the area with normal saline and bandage. Nurse checked to see if injury was caused by breakfast food being reheated to hot. The food was warm, plate and bowl were cold. 5/29/2023 09:30 Incident Note Late Entry: Note Text: IDT team team review of physical aggression.CNA observed resident's spouse strike her on the right side of her face. The 2 were immediately separated. No bruising, pain or injury was noted. No further harm to harm towards one another. This was a 1 time episode. 5/28/2023 18:58 Incident Note Note Text: CNA reported that I Observed [NAME] punching [NAME] in the right side of her face, so we separated them to calm them down .[NAME] was aggravating him that's what started it 5/22/2023 09:30 Incident Note Late Entry: Note Text: IDT team review of skin abrasion: Staff noted Resident being agitated d/t husband being agitated and calling out. While staff was doing cares on husband first. Resident was scratching/rubbing face and clapping and obtained a small abrasion to a mole to R side of her face, area with small amt bleeding, cleansed and band aid applied, bleeding subsidized. Nails were short and jagged; so nails trimmed and filed. Hospice, NP and POA, [NAME] aware. 5/8/2023 09:30 Incident Note [TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, and record review, the facility did not ensure the accurate and safe administration of me...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, and record review, the facility did not ensure the accurate and safe administration of medication for 1 Resident (R) (R139) of 14 sampled residents. On 1/22/23, Surveyor observed medications left at R139's bedside. R139 did not have a self-administration of medication assessment or a physician's order to self-administer medication. Findings include: The facility's Medication Administration policy indicates: Medications are administered only by licensed nursing, medical, pharmacy or other personnel authorized by state laws and regulations to administer medications .Residents are allowed to self-administer medications when specifically authorized by the attending physician and in accordance with procedures for self-administration of medications. On 1/22/24, Surveyor reviewed R139's medical record. R139 was admitted to the facility on [DATE] with diagnoses including urinary tract infection (UTI). R139's medical record contained a Power of Attorney for Healthcare (POAHC) document that indicated R139's POAHC was responsible for R139's healthcare decisions. On 1/22/24 at 9:43 AM, Surveyor interviewed R139 and R139's family member. Surveyor observed one white medication capsule and two small circular peach-colored medication tablets on R139's bedside table. R139's family member indicated they asked the nurse to leave the medication on R139's bedside table and the family member would ensure R139 took the medication. On 1/23/24, Surveyor reviewed R139's medical record which did not contain a physician's order to self-administer medication or self-administration of medication assessment. On 1/23/24 at 2:22 PM, Surveyor interviewed Licensed Practical Nurse (LPN)-F who indicated LPN-F left medication with R139 and R139's family member because R139 lashed out at LPN-F and wouldn't take the medication. LPN-F verified the medication should not have been left at R139's bedside. LPN-F agreed the best practice is to supervise residents until all medications are administered. On 1/23/24 at 2:58 PM, Surveyor interviewed Director of Nursing (DON)-B who indicated medication should not be left at the bedside unless a resident has a self-administration assessment and an order to self-administer medication. Per DON-B, nurses are expected to observe residents take their medication. On 1/23/24 at 3:34 PM, DON-B confirmed R139 did not have a self-administration of medication assessment or an order to self-administer medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and record review, the facility did not monitor for adverse reactions of a high risk medication for 1 R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and record review, the facility did not monitor for adverse reactions of a high risk medication for 1 Resident (R) (R16) of 5 residents reviewed for unnecessary medications. R16 had an order for morphine sulfate (concentrate) solution (an opioid medication) 20 mg/ml (milligrams per milliliter) as needed (PRN) for pain at a level 4-6 or shortness of breath (SOB). The facility did not monitor for adverse side effects or the effectiveness of the medication. Findings include: The facility's Medication Management policy, dated 6/2015, indicates: To optimize the therapeutic benefit of medication therapy and minimize or prevent potential adverse consequences, facility staff, the attending physician/prescriber, and the consultant pharmacist perform ongoing monitoring for appropriate, effective, and safe medication use. When selecting medications and non-pharmacological interventions, members of the interdisciplinary team participate in the care process to identify, assess, address, advocate for, monitor and communicate the resident's needs and changes in condition .as needed (PRN) orders include .the resident is monitored for the effectiveness of the medication or possible adverse consequences. Results are documented in the resident's active record .The medication regimen is re-evaluated (periodically) to determine whether prolonged or indefinite use of a medication is indicated. On 1/23/24, Surveyor reviewed R16's medical record. R16 was admitted to the facility on [DATE] with diagnoses including type 1 diabetes mellitus, atrial fibrillation, and congestive heart failure. R16's Minimum Data Set (MDS) assessment, dated 11/23/23, contained a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R16 had intact cognition. R16 received Hospice services and made R16's own healthcare decisions. R16 had an order for morphine sulfate (concentrate) solution 20 mg/ml PRN for pain at a level 4-6 or SOB, give 0.25 ml by mouth every 1 hour as needed .Give 0.5 ml by mouth every 1 hour as needed for pain at a level 7-10 or SOB . On 1/24/24 Surveyor reviewed R16's medical record which did not contain monitoring for adverse reactions or the effectiveness of morphine sulfate. On 1/24/24 at 1:11 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B regarding monitoring for adverse reactions and the effectiveness of high-risk medications. DON-B indicated if a resident is prescribed opioid pain medication, monitoring for adverse reactions and the effectiveness of the medication is included in the resident's care plan. NHA-A indicated a black box warning is listed on the resident's medication administration record (MAR) and confirmed monitoring for adverse effects and the effectiveness of the high-risk medication should be included in the resident's care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and record review, the facility did not monitor for adverse reactions or the effectiveness of psychotro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and record review, the facility did not monitor for adverse reactions or the effectiveness of psychotropic medication for 2 Residents (R) (R187 and R16 ) of 5 residents reviewed for unnecessary medications. R187 had an order for .5 mg (milligrams) of as needed (PRN) lorazepam (Ativan) (a psychotropic medication used to treat anxiety). The facility did not monitor for adverse reactions or the effectiveness of the medication and R187's order did not contain an end or duration date. In addition, R187 had an order for sertraline 25 mg daily for depression. The facility did not monitor for adverse reactions or the effectiveness of the medication. R16 had an order for lorazepam 0.5 mg PRN for restlessness/anxiety. The facility did not monitor for adverse reactions or the effectiveness of the medication. Findings include: The facility's Psychotropic Medication Usage policy, dated 9/10/08, indicates: It is the policy of St. Camillus Health Center to assure that each resident's drug regimen is free of unnecessary drugs. Necessary drugs are those within recommended dose, not duplicated, have adequate indication for use, are evaluated for adverse effects, are reviewed for reduction or discontinuation based on specific targeted behaviors .Use of these medications should be part of a treatment plan that includes non-pharmacological interventions .specific targeted behaviors should be identified and monitored every shift. The facility's Medication Management policy, dated 6/2015, indicates: To optimize the therapeutic benefit of medication therapy and minimize or prevent potential adverse consequences, facility staff, the attending physician/prescriber, and the consultant pharmacist perform ongoing monitoring for appropriate, effective, and safe medication use. When selecting medications and non-pharmacological interventions, members of the interdisciplinary team participate in the care process to identify, assess, address, advocate for, monitor and communicate the resident's needs and changes in condition .as needed (PRN) orders include .the resident is monitored for the effectiveness of the medication or possible adverse consequences. Results are documented in the resident's active record .The medication regimen is re-evaluated (periodically) to determine whether prolonged or indefinite use of a medication is indicated. 1. On 1/24/24, Surveyor reviewed R187's medical record. R187 had diagnoses including permanent atrial fibrillation, Alzheimer's disease with late onset, and generalized anxiety disorder. R187's Minimum Data Set (MDS) assessment, dated 1/22/24, indicated R187 was rarely/never understood and had severely impaired cognition. R187 required full staff assistance with activities of daily living and received Hospice services. Surveyor noted R187 had an order, dated 1/16/24, for sertraline 25 mg once daily for depression. R187 also had an order, dated 1/16/24, for lorazepam PRN .5 mg one tablet by mouth every hour as needed for mild restlessness/anxiety and an order, also dated 1/16/24, for lorazepam PRN .5 mg two tablets by mouth every hour as needed for severely restlessness/anxiety. Surveyor reviewed R187's medical record which did not contain monitoring for adverse reactions or the effectiveness of sertraline or lorazepam. Surveyor also noted R187's lorazepam orders did not contain an end or duration date. On 1/24/24 at 1:11 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B regarding monitoring for adverse reactions and the effectiveness of psychotropic medication. DON-B indicated if resident is on an antidepressant or antianxiety medication, monitoring for adverse reactions and the effectiveness of the medication is included in the resident's care plan. NHA-A indicated the resident's medication administration record (MAR) contains a black box warning and confirmed monitoring for adverse reactions and the effectiveness of the medication are included in the resident's care plan. NHA-A and DON-B confirmed monitoring for adverse reactions and the effectiveness of sertraline and lorazepam were not included in R187's plan of care. On 1/24/24 at 3:45 PM, Surveyor interviewed NHA-A who indicated the facility's policy for residents enrolled in Hospice services and who receive a standard order for PRN lorazepam is to review the medication every 180 days. NHA-A indicated NHA-A would provide Surveyor a document signed by the Hospice director (who was R187's prescribing physician) for a PRN lorazepam order that indicated the continued use of PRN lorazepam for R187 with a review date of 180 days. On 1/24/24, Surveyor received the document for R187, dated and signed by R187's Medical Doctor (MD) on 1/17/24, that indicated: .It is noted that the benefit of taking this medication outweighs the risk of continued use of this medication .current diagnosis for medication need is: terminal care/Hospice .It is noted that this resident is on a PRN psychotropic: Ativan (lorazepam) to which there is a 14 day limitation .Continue use of medication indefinitely for above reasons. The resident uses medication on a PRN basis .Discontinuing use would likely cause decompensation .the order will continue indefinitely. Surveyor also noted there was no future review date for the PRN lorazepam or end date to the order. 2. On 1/23/24, Surveyor reviewed R16's medical record. R16 was admitted to the facility on [DATE] with diagnoses including type 1 diabetes mellitus, atrial fibrillation, and congestive heart failure. R16's MDS assessment, dated 11/23/23, contained a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R16 had intact cognition. R16 was enrolled in Hospice services and made R16's own healthcare decisions. R16 had an order, dated 2/14/23, for lorazepam 0.5 mg 1 tablet every hour PRN for mild restlessness/anxiety and 2 tablets every hour PRN for severe restlessness/anxiety. On 1/24/24, Surveyor reviewed R16's medical record which did not contain monitoring for adverse reactions or the effectiveness of lorazepam. On 1/24/24 at 1:11 PM, Surveyor interviewed NHA-A and DON-B regarding monitoring for adverse reactions and the effectiveness of psychotropic medication. DON-B indicated if resident is on an antianxiety medication, monitoring for adverse reactions and the effectiveness of the medication is included in the resident's care plan. NHA-A indicated the resident's MAR contains a black box warning and confirmed monitoring for adverse reactions and the effectiveness of the medication should be included in the resident's care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, and record review, the facility did not ensure it was free of a medication error rate of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, and record review, the facility did not ensure it was free of a medication error rate of 5% or greater. During medication administration observations, 6 errors occurred during 26 opportunities which resulted in a 23% medication error rate that affected 2 Residents (R) (R18 and R16) of 3 residents observed during the medication pass. On 1/23/24 at 8:22 AM, Surveyor observed Licensed Practical Nurse (LPN)-F crush and administer R18's medication. R18 did not have an order to crush medication. On 1/23/24 at 9:10 AM, Surveyor observed staff administer the wrong medication to R16. Findings include: The facility's Medication Administration-Preparation and General Guidelines policy indicates: .A. Preparation: Tablet crushing/capsule opening: crushing tablets may require a physician's order, per facility policy. If it is safe to do so, medications tablets may be crushed or capsules emptied out when a resident has difficulty swallowing or is tube-fed . The facility's Administering Medications policy, revised December 2012, indicates: Medications must be administered in accordance with the orders, including any required time frame. 1. On 1/23/24, Surveyor reviewed R18's medical record. R18 was admitted to the facility on [DATE] with diagnoses including high blood pressure and diabetes. R18's Minimum Data Set (MDS) assessment, dated 12/31/23, contained a Brief Interview for Mental Status (BIMS) score of 7 out of 15 which indicated R18 had severely impaired cognition. The MDS also indicated R18 did not have swallowing issues. R18 had an activated Power of Attorney for Healthcare (POAHC). On 1/23/24 at 8:22 AM, Surveyor observed LPN-F administer the following medications to R18: acetaminophen 500 milligrams (mg) (2 tabs crushed), vitamin D 25 micrograms (mcg) (2 tabs crushed), Eliquis 5 mg (1 tab crushed), losartan 50 mg (1 tab crushed), vitamin C 500 mg with [NAME] Hips (1 tab crushed), duloxetine delayed release sprinkles 20 mg, gabapentin 100 mg (2 capsules), metformin extended release 500 mg, Refresh eye drops 0.5% and timolol maleate eye drops 0.5%. On 1/23/24, Surveyor reviewed R18's medical record which did not contain an order to crush medication prior to administration. On 1/23/24 at 1:46 PM, Surveyor interviewed LPN-F who confirmed R18 did not have an order to crush medication, however, LPN-F crushed R18's medications for awhile because R18 spit medications out. On 1/23/24 PM at 2:53 PM, Surveyor interviewed Director of Nursing (DON)-B who indicated medications can be crushed for residents with swallowing difficulties if there is a physician order. DON-B stated staff should obtain an order to crush medication if a resident has a swallowing issue and should notify the provider promptly if a resident has an issue with swallowing medication. DON-B verified medication should be administered as ordered. 2. On 1/23/24 Surveyor reviewed R16's medical record. R16 was admitted to the facility on [DATE] with diagnoses including type 1 diabetes mellitus, atrial fibrillation, and congestive heart failure. R16's MDS assessment, dated 11/23/23, contained a BIMS score of 15 out of 15 which indicated R16 had intact cognition. R16 received Hospice services and made R16's own healthcare decisions. On 1/23/24 at 9:10 AM, Surveyor observed LPN-F administer the following medications to R16: metoclopramide hydrochloride 10 mg (1 tab), vitamin D 25 mcg (2 tabs), aspirin chewable 81 mg (1 tab), furosemide 20 mg (1 tab), gabapentin 100 mg (refused by resident), insulin glargine 27 units, insulin lispro 2 units, and acetaminophen 500 mg (1 tab). On 1/23/24, Surveyor reviewed R16's medical record which contained an order for aspirin extended release 81 mg daily. On 1/23/24 at 12:20 PM, Surveyor interviewed LPN-F regarding the chewable aspirin that was administered to R16. LPN-F confirmed R16's medication administration record (MAR) contained an order for aspirin extended release 81 mg. LPN-F confirmed LPN-F administered aspirin chewable 81 mg to R16, but should have administered aspirin extended release 81 mg.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Pot for all FACILITY Kitchen Initial Kitchen Tour: 01/22/24 9:49 AM Interview with DM (Assistance Dietary Manager) completed: ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Pot for all FACILITY Kitchen Initial Kitchen Tour: 01/22/24 9:49 AM Interview with DM (Assistance Dietary Manager) completed: 01/22/24 9:49 AM Assist DM Name: [NAME] Credentials: Service Aid Manager and in school with Univ. South Dakota for Food Director Certification. 4 dietary manager in the building and all work somewhat with the SNF. 1/23/24 10:00 AM interview with DM [NAME] - has associate degree in food service. RD present daily, full time on site. Experience: 10 years Food Code Used: State food code Clinical Dietitian Name: [NAME] Time In Facility: Full time on site. Who completes resident assessments: RD Who meets with new residents regarding preferences: RD Vender: Sysco, Rynhardt Delivery Days: Tuesday and Friday. When do they begin temperature checking and serving? Cooking temps are done in the main kitchen. Holding temps done in kitchen in SNF at approximately 11:30 AM When do they begin dishwashing?1:00 - 1:15 PM Dry Storage Dating System (first in/first out): First in/First Out Cleanliness: No concerns Food Storage: - 6 inches off ground: Y - Open foods are stored in closed labeled containers: Y - handles and not touching food items: Y Dented Can Policy: Y - reject or place in office to send back. Refrigerator/Cooler Storage Temperature log (temps are at or below 41°F): Y Thermometers are inside coolers: Y Cleanliness: No concerns Food items labeled: Y Food items stored to prevent cross contamination: Y Facility is using pasteurized eggs: Y Freezer Storage: Temperature logs (maintaining a level to keep frozen food solid): Yes Thermometers: Y Cleanliness: No concerns Food items labeled: Y Holding Temperatures (Hot foods 165°F; Cold foods 41°F) 1. Meat - 179 2. Onion Rings - 168 3. Puree Veg - 176 4. Gravy - 165 5. Mech Soft Meat - 161 6. Soup - 170 7. Mash - 159 8. Veggies Mech - 163 9. 1/22/24 - COLD salad - 45; 1/23/24 - Jell-O w/whipped cream topping - 52 Reheating to 165°F: Y Cooling Methodology: see interview and observation below Dishwashing What type of dishwasher do they use: Hot Water Temperature logs: Reviewed - concerns with temps over 190 for rinse, and one temp under 180. Hot Water Sanitization: Wash Temp: 150 Rinse Temp: 180+ - 1/21/24 AM temp check states 173; PM is 179 Process for monitoring internal temperature of 160°F (not greater than 190°F) - Log has initials under internal temps Dishwashing Process (including 3 compartment sink if applicable): Good Cleaning and Sanitizing Cleaning Schedule: Provided Sanitizer solution test kit/ and logs: Yes Equipment Slicer: Good Microwave: Good Mixer: Good Can Opener: Observed red food debris on device and on blade. ADM states it is rotated out by and external company weekly, and cleaned in-between rotation. Range/Oven: Hood is inspected by outside company, last inspection 10/9/23, looks good. Oven observed to have dried grainy substance on internal window/glass, ADM assumes it's hard water stain, put uncertain. States it's cleaned every night. Requested cleaning schedule and logs, Does not have Observations of Infection Prevention Hand Hygiene: Main kitchen Good Hairnets / Facial Hairnets: Good Handwashing Sink/Temperature/Garbage for hand towel: Observed staff member use paper towel to open lid and dispose of towel. Garbage/Dumpster Observed trash compactor with closed lid/door. Concerns/Questions: Interview with ADM 01/23/24 02:27 PM Dishwasher Temps: - How do you measure/document internal temperature? - strip: used for internal temp - 160 today observed. staff knows what to do, call management. 190 rinse concern. ADM was unaware of 190 guideline and why it should not rise above 190. 14/63 instances plus initiatial obs of kitchen tour 3-Compartment Sink: - What chemical sanitizer do you use? - sanitizer sol - Hydrion - Ecolab QT-40. - Where do you document water temp? - do not test temp water prior to test. Observe Handwashing Sink: Observed staff use paper towel to lift lid. Discussed, DM placed new garbage can by handwashing sink to be dedicated only for disposal of the paper towels. Cold Holding Temps: - Expectation v. Food Code - cold temp - chef salad left kitchen at 40 - temp at 45 - acknowledged by ADM that is should be 41 or below, and that salad was temp at 45 and jello was at 52. What cooling method do you use: cooling in freezer, or put it in a certain place - by time leftover comes down its at temp. ADM acknowledged no cooling process in place. Observed items in cooler and observed egg salad 1/20/24 - In cooler and was cooked prior to being placed in the cooler. Do you have a cleaning schedule/log: Yes - Can opener - still food debris on. Observed first during initial kitchen tour 1/22/24, and again on revisit to the kitchen on 1/23/24. 1/23/24 observed DM scrubbing and cleaning can opener after discussed.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** pot for all FACILITY Dining Observation 01/22/24 11:40 AM Serving Observation of ADM - Initially using hand towels to handle hot...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** pot for all FACILITY Dining Observation 01/22/24 11:40 AM Serving Observation of ADM - Initially using hand towels to handle hot trays. Hand Hygiene completed and gloves placed. ADM touched [NAME] bun with right hand, observed handle tongs, and use right hand to unplug heated cart. Touched hamburger buns x 1. removed right gloved and regloved without performing HH, touched tongs and then touched buns, cheese and lettuce with gloved hands. Second Observation: 01/23/24 11:42 AM: Observed dietary aid perform hand hygiene and put on gloves. Touched multiple handles to serve with right hand and touching bacon, tomato, bread with same gloved hand. Observed for 15 minutes, no change of gloves or hand hygiene observed. 01/22/24 12:03 PM - Interview with [NAME]. Food Manager - States that they take extra precautions with HH and touching food. Did acknowledge that burgers are hard to manage with touching buns, and using the tongs. Expectation would be to use the tongs whenever possible. Did acknowledge that she touched the buns, but tried to keep that to the end of the service line, so she can reglove. Expectation with gloving is that it's ok to reglove without performing hand hygiene unless switching tasks. if going from serving to another task, should hand wash before regloving. Requested food/serving policy with HH included: Policy does state to reglove and perform HH when switching tasks or when visibly soiled. 01/22/24 12:11 PM - observation. Lots of conversations. Residents were offered HH when seated. Servers are seated next to residents to assist, talking with residents. Multiple residents in dining room at 12:12 still without food. Serving by table. drink orders being taken. 1/23/24 11:40 AM - Observed kitchen aid serving. Majority of orders were for BLT sandwiches. Did observe HH and gloving. Aid did not change tasks. Used tong to handle some of the food and used left hand to handle ready to eat food. Hospice nurse observed attempting to wake [NAME]. Sitting in broda chair and asleep. Styrofoam cups observed being served to the residents. Kitchen Initial Kitchen Tour: 01/22/24 9:49 AM Interview with DM (Assistance Dietary Manager) completed: 01/22/24 9:49 AM Assist DM Name: [NAME] Credentials: Service Aid Manager and in school with Univ. South Dakota for Food Director Certification. 4 dietary manager in the building and all work somewhat with the SNF. 1/23/24 10:00 AM interview with DM [NAME] - has associate degree in food service. RD present daily, full time on site. Experience: 10 years Food Code Used: State food code Clinical Dietitian Name: [NAME] Time In Facility: Full time on site. Who completes resident assessments: RD Who meets with new residents regarding preferences: RD Vender: Sysco, Rynhardt Delivery Days: Tuesday and Friday. When do they begin temperature checking and serving? Cooking temps are done in the main kitchen. Holding temps done in kitchen in SNF at approximately 11:30 AM When do they begin dishwashing?1:00 - 1:15 PM Dry Storage Dating System (first in/first out): First in/First Out Cleanliness: No concerns Food Storage: - 6 inches off ground: Y - Open foods are stored in closed labeled containers: Y - handles and not touching food items: Y Dented Can Policy: Y - reject or place in office to send back. Refrigerator/Cooler Storage Temperature log (temps are at or below 41°F): Y Thermometers are inside coolers: Y Cleanliness: No concerns Food items labeled: Y Food items stored to prevent cross contamination: Y Facility is using pasteurized eggs: Y Freezer Storage: Temperature logs (maintaining a level to keep frozen food solid): Yes Thermometers: Y Cleanliness: No concerns Food items labeled: Y Holding Temperatures (Hot foods 165°F; Cold foods 41°F) 1. Meat - 179 2. Onion Rings - 168 3. Puree Veg - 176 4. Gravy - 165 5. Mech Soft Meat - 161 6. Soup - 170 7. Mash - 159 8. Veggies Mech - 163 9. 1/22/24 - COLD salad - 45; 1/23/24 - Jell-O w/whipped cream topping - 52 Reheating to 165°F: Y Cooling Methodology: see interview and observation below Dishwashing What type of dishwasher do they use: Hot Water Temperature logs: Reviewed - concerns with temps over 190 for rinse, and one temp under 180. Hot Water Sanitization: Wash Temp: 150 Rinse Temp: 180+ - 1/21/24 AM temp check states 173; PM is 179 Process for monitoring internal temperature of 160°F (not greater than 190°F) - Log has initials under internal temps Dishwashing Process (including 3 compartment sink if applicable): Good Cleaning and Sanitizing Cleaning Schedule: Provided Sanitizer solution test kit/ and logs: Yes Equipment Slicer: Good Microwave: Good Mixer: Good Can Opener: Observed red food debris on device and on blade. ADM states it is rotated out by and external company weekly, and cleaned in-between rotation. Range/Oven: Hood is inspected by outside company, last inspection 10/9/23, looks good. Oven observed to have dried grainy substance on internal window/glass, ADM assumes it's hard water stain, put uncertain. States it's cleaned every night. Requested cleaning schedule and logs, Does not have Observations of Infection Prevention Hand Hygiene: Main kitchen Good Hairnets / Facial Hairnets: Good Handwashing Sink/Temperature/Garbage for hand towel: Observed staff member use paper towel to open lid and dispose of towel. Garbage/Dumpster Observed trash compactor with closed lid/door. Concerns/Questions: Interview with ADM 01/23/24 02:27 PM Dishwasher Temps: - How do you measure/document internal temperature? - strip: used for internal temp - 160 today observed. staff knows what to do, call management. 190 rinse concern. ADM was unaware of 190 guideline and why it should not rise above 190. 14/63 instances plus initiatial obs of kitchen tour 3-Compartment Sink: - What chemical sanitizer do you use? - sanitizer sol - Hydrion - Ecolab QT-40. - Where do you document water temp? - do not test temp water prior to test. Observe Handwashing Sink: Observed staff use paper towel to lift lid. Discussed, DM placed new garbage can by handwashing sink to be dedicated only for disposal of the paper towels. Cold Holding Temps: - Expectation v. Food Code - cold temp - chef salad left kitchen at 40 - temp at 45 - acknowledged by ADM that is should be 41 or below, and that salad was temp at 45 and jello was at 52. What cooling method do you use: cooling in freezer, or put it in a certain place - by time leftover comes down its at temp. ADM acknowledged no cooling process in place. Observed items in cooler and observed egg salad 1/20/24 - In cooler and was cooked prior to being placed in the cooler. Do you have a cleaning schedule/log: Yes - Can opener - still food debris on. Observed first during initial kitchen tour 1/22/24, and again on revisit to the kitchen on 1/23/24. 1/23/24 observed DM scrubbing and cleaning can opener after discussed. Based on observation, staff interview, and record review, the facility did not ensure safe food handling practices were implemented. This had the potential to affect 43 of 43 residents residing in the facility. Staff did not cool foods with an approved cooling method. Staff were unaware of temperature requirements when testing parts per million (PPM) of the sanitizing solution. Staff did not ensure a can opener was clean. Findings include: On 1/22/24, at 9:49 AM, Surveyor conducted an initial tour of the kitchen with Assistant Dietary Manager (ADM)-E who stated the facility follows the Wisconsin Food Code. Food Cooling Temperatures: The Wisconsin Food Code 2022 documents at section 3-501.14 Cooling. (A) Cooked time/temperature control for safety food shall be cooled: (1) Within 2 hours from 57°Celsius (C) (135°Fahrenheit (F)) to 21°C (70°F); and (2) Within a total of 6 hours from 57°C (135°F) to 5°C (41°F) or less. (B) Time/temperature control for safety food shall be cooled within 4 hours to 5°C (41°F) or less. The Wisconsin Food Code 2022 documents at section 3-501.15 Cooling Methods. (A) Cooling shall be accomplished in accordance with the time and temperature criteria specified under § 3-501.14 by using one or more of the following methods based on the type of food being cooled: (1) Placing the food in shallow pans; (2) Separating the food into smaller or thinner portions; (3) Using rapid cooling equipment; (4) Stirring the food in a container placed in an ice water bath; (5) Using containers that facilitate heat transfer; (6) Adding ice as an ingredient; or (7) Other effective methods On 1/23/24 at 2:27 PM, Surveyor completed a follow up tour of the kitchen. Surveyor and ADM-E observed a container of egg salad, dated 1/20/24 and sealed with plastic wrap, in the cooler. ADM-E confirmed the item was cooked prior to cooling and meant for resident consumption. ADM-E also confirmed the facility did not have a process for monitoring the temperature of foods made ahead of time for meal service and did not use an approved cooling method or have cooling temperature logs. Sanitizing Solution: The Wisconsin Food Code 2022 documents at section 4-501.116 Warewashing Equipment, Determining Chemical Sanitizer Concentration. Concentration of the sanitizing solution shall be accurately determined by using a test kit or other device. On 1/23/24 at 2:27 PM, Surveyor interviewed ADM-E who verified the facility uses Ecolab Quaternary sanitizer for the three-compartment sink. ADM-E verified staff use Hydrion Quaternary test strips to test the sanitizing solution. Surveyor and ADM-E verified the Hydrion Quaternary test strip instructions indicate the sanitizing solution should be between 65-75 degrees F when mixed with water and tested for PPM. ADM-E stated staff do not test the water temperature prior to testing the sanitizing solution. Cleanliness: The Wisconsin Food Code 2022 documents at section 4-601.11 Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils. (A) Equipment food-contact surfaces and utensils shall be clean to sight and touch. (B) The food-contact surfaces of cooking equipment and pans shall be kept free of encrusted grease deposits and other soil accumulations. During an initial tour of the kitchen on 1/22/24 at 9:49 AM, Surveyor observed dried, crusted, red food debris on a can opener. ADM-E stated the can opener is cleaned nightly by staff and replaced weekly a by third-party vendor. During a follow up visit to the kitchen on 1/23/24 at 2:27 PM, Surveyor noted the can opener was in the same unclean condition. Surveyor reviewed the kitchen's weekly cleaning checklist which did not include the can opener. During Surveyor's follow up visit to the kitchen on 1/23/24, ADM-E verified the can opener contained food debris.
Oct 2022 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation and record review, the facility did not ensure its medication error rate was not 5 percent or greater. The facility medication error rate was 10.53%. * R17 did not receive Vitami...

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Based on observation and record review, the facility did not ensure its medication error rate was not 5 percent or greater. The facility medication error rate was 10.53%. * R17 did not receive Vitamin D or Calcium Carbonate as ordered. * R238 did not receive Diclofenac gel as ordered and received Lidocaine patch which was discontinued. Findings include: The Facility policy titled Medication Administration Preparation and General Guidelines dated 06/15 documented, in part . .Policy Medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so. 4) Five rights - Right resident, right drug, right dose, right route and right time are applied for each medication being administered. A triple check of these 5 rights is recommended at three steps in the process of preparation of a medication for administration. 1. On 9/29/22 at 7:27 AM Surveyor observed Licensed Practical Nurse (LPN)-C prepare the following medications for R17: Carbidopa/Levodopa 25/100 mg (milligrams), Folic Acid 1 mg, Furosemide 20 mg, Omeprazole 40 mg, Potassium Chloride 10 meq (milliequivallents), Venlafaxine 37.5 mg, Vitamin D 25 mcg/1000 IU (international units) and Vita [NAME] gummy 2.5 mg. During observation, LPN-C stated aloud She gets Calcium Carbonate chewable 500 mg and proceeded to punch one Vita [NAME] gummy from the card. Surveyor verified the number of tablets in the medication cup with LPN-C and she proceeded to administer the medications to R17 one at a time followed by water. Surveyor reconciled the medications administered with R17's active Physician's orders as of 9/29/22, which documented an order for Calcium Carbonate chewable 500 mg - give 2 tablets by mouth in the morning for indigestion. Surveyor noted LPN-C did not administer this medication during observation and Vita [NAME] gummy was not listed on R17's Physician orders. In addition, Vitamin D3 50 mcg - give one tablet by mouth in the morning was ordered. Surveyor noted LPN-C administered Vitamin D 25 mcg instead of Vitamin D3 50 mcg as ordered. On 10/3/22 at 10:38 AM Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B were advised of the above observations and medication error rate. No additional information was provided. 2. On 09/29/22 at 11:17 AM, Surveyor watched LPN (Licensed Practical Nurse)-D prepare medications for R238 which included the following medications: Acetaminophen 500mg(milligrams) two tablets, Digoxin 0.125mg(milligrams) one tablet, Vitamin D 25mcg(micrograms) two tablets, Spiriva 18mcg(micrograms)capsule, Fluticasone Propionate Salmetoral 500/5mcg(micrograms) one puff twice a day and rinse with water after use, Buspirone 10mg(milligrams) one tablet, Metoprolol Succinate Extended Release 100mg (milligrams) one tab, Omeprazole 40mg(milligrams) one tablet, Sertraline 100mg(milligrams) one tablet, Diltiazem 240mg(milligrams) one tablet, Furosemide 40mg(milligrams) one tablet, Potassium Chloride 10 meq(milliequivalents) one tablet, Eliquis 5mg(milligrams) one tablet, and a Lidocaine Patch 5% (one patch, which LPN-D signed and dated). On 09/29/22 at 11:30 AM, Surveyor observed LPN-D perform hand hygiene, don gloves, enter R238's room and administer medications to R238. R238 took all the oral medications whole with water. LPN-D retrieved Diclofenac Sodium Gel 1% from R238's drawer and applied the gel to R238's left wrist. After applying the Diclofenac Gel, LPN-D then applied the Lidocaine Patch 5% to R238's left wrist/top of left hand. Surveyor reviewed R238's physician's orders and EMAR (electronic medical administration record). During the medication reconciliation surveyor noted the following physician's orders: 1. Diclofenac Sodium Gel 1 % Apply to left wrist/hand topically four times a day for pain using dosing card provided with the medication to measure the appropriate dose [2 gm(grams)] 2. Aspercreme Lidocaine Patch 4 % (Lidocaine) Apply to left wrist topically two times a day for pain for 7 Days on at am and off at hs (hour of sleep) This order had a completed date of 9/28/2022. The physician's order for the Diclofenac Gel states to use a dosing card to measure the appropriate dose. Surveyor observed LPN-D squeeze the gel onto LPN-D's gloved hand and apply the medication to R238 without using a dosing card. This resulted in a medication error. The physician's order for the Lidocaine Patch was for a 4% patch, Surveyor observed LPN-D apply a 5% patch. According to the physician's order and R238's EMAR, the order for the Lidocaine Patch was for seven days and subsequently discontinued on 09/28/2022. Surveyor observed LPN-D apply the Lidocaine 5% Patch on 09/29/2022. Surveyor could not find an active physician's order for the Lidocaine Patch. This resulted in a medication error. On 10/03/2022, at 10:20AM, Surveyor met with NHA (Nursing Home Administrator)-A and DON (Director of Nursing)-B. Surveyor explained the above medication errors and asked for any additional information. No additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation and record review the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and...

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Based on observation and record review the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of communicable diseases and infections for 2 of 2 (R8 and R17) residents residing in the facility. Facility staff touched medications with their bare (ungloved) hand during medication pass observation. Findings include: The Facility policy titled Medication Administration-Preparation and General Guidelines dated 06/15 documents, in part . .A. Preparation 2) Handwashing and Hand Sanitization: The person administering medications adheres to good hand hygiene, which includes washing hands thoroughly before beginning a medication pass, prior to handling any medication, after coming into direct contact with a resident. 6) If breaking tablets is ultimately necessary to administer the proper dose, hands are washed with soap and water or alcohol gel (and examination gloves worn) prior to handling tablets and examination gloves must be worn to prevent touching of tablets during the process. The Facility policy titled Handwashing/Hand Hygiene dated updated 08/18 documents, in part . .5) Wash hands with soap and water for the following situations: c. Before preparing or handling medications. 1. On 9/29/22 at 7:19 AM Surveyor observed Licensed Practical Nurse (LPN)-C preparing medications for R8. Surveyor asked permission to watch the next residents' medication preparation. Surveyor stood to the side of the medication cart while LPN-C finished preparing medications for R8. Surveyor observed two plastic medication bags on the medication cart with a white pill on top of each bag. Surveyor noted LPN-C was not wearing gloves. Surveyor observed LPN-C pick up each tablet with her right bare hand and place each tablet in the medication cup. LPN-C then picked up the medication cup, blood pressure cuff and glucometer and entered R8's room. Surveyor heard LPN-C say Here are your meds, your blood sugar is 65. LPN-C left the room and returned a short time later with orange juice which was provided to R8. LPN-C returned to the medication cart and placed the glucometer in a black pouch labeled with R8's name. Surveyor noted LPN-C did not wash or sanitize her hands and proceeded to the next room. 2. On 9/29/22 at 7:27 AM Surveyor observed LPN-C prepare medications for R17. Without washing or sanitizing her hands, the following medications were prepared: Carbidopa/Levodopa 25/100 mg (milligrams). Surveyor observed LPN-C open the plastic bag, drop the pill on the medication cart, pick it up with her right bare hand and place it in the medication cup. Folic Acid 1 mg, Furosemide 20 mg, Omeprazole 40 mg and Potassium Chloride 10 meq (milliequivallents). LPN-C opened the plastic bag and poured all of the tablets onto the medication cart. LPN-C then picked up each tablet with her right bare hand and placed them in the medication cup. Vita [NAME] gummy 2.5 mg. Surveyor observed LPN-C punch out the gummy from the card, which landed on the medication cart. LPN-C then picked up the vitamin gummy with her right bare hand and placed it in the medication cup. LPN-C entered R17's room and proceeded to administer each tablet, one at time on a spoon, followed by water. On 10/3/22 at 10:38 AM Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B were advised of the above observations and concern. No additional information was provided.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), $90,430 in fines. Review inspection reports carefully.
  • • 17 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $90,430 in fines. Extremely high, among the most fined facilities in Wisconsin. Major compliance failures.
  • • Grade F (31/100). Below average facility with significant concerns.
Bottom line: Trust Score of 31/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is St Camillus's CMS Rating?

CMS assigns ST CAMILLUS HEALTH CENTER an overall rating of 3 out of 5 stars, which is considered average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is St Camillus Staffed?

CMS rates ST CAMILLUS HEALTH CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 48%, compared to the Wisconsin average of 46%.

What Have Inspectors Found at St Camillus?

State health inspectors documented 17 deficiencies at ST CAMILLUS HEALTH CENTER during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 15 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates St Camillus?

ST CAMILLUS HEALTH CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 50 certified beds and approximately 41 residents (about 82% occupancy), it is a smaller facility located in WAUWATOSA, Wisconsin.

How Does St Camillus Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, ST CAMILLUS HEALTH CENTER's overall rating (3 stars) matches the state average, staff turnover (48%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting St Camillus?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is St Camillus Safe?

Based on CMS inspection data, ST CAMILLUS HEALTH CENTER has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at St Camillus Stick Around?

ST CAMILLUS HEALTH CENTER has a staff turnover rate of 48%, which is about average for Wisconsin nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was St Camillus Ever Fined?

ST CAMILLUS HEALTH CENTER has been fined $90,430 across 2 penalty actions. This is above the Wisconsin average of $33,983. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is St Camillus on Any Federal Watch List?

ST CAMILLUS HEALTH CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.