MAPLEWOOD CENTER

8615 W BELOIT RD, WEST ALLIS, WI 53227 (414) 607-4100
Non profit - Corporation 150 Beds Independent Data: November 2025 5 Immediate Jeopardy citations
Trust Grade
0/100
#293 of 321 in WI
Last Inspection: May 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Maplewood Center has a Trust Grade of F, indicating significant concerns about the quality of care provided. It ranks #293 out of 321 nursing homes in Wisconsin, placing it in the bottom half of facilities in the state, and #25 out of 32 in Milwaukee County, suggesting limited better options nearby. The facility's performance is worsening, with issues increasing from 24 in 2024 to 34 in 2025. Staffing is a relative strength, rated 4 out of 5 stars, but the turnover rate of 54% is average, meaning some staff may not stay long enough to build strong relationships with residents. However, the facility has concerning fines totaling $551,774, which is higher than 97% of Wisconsin facilities, indicating repeated compliance problems. There are critical incidents that raise alarm, such as residents not receiving necessary respiratory therapy due to insufficient staff training and care, and a lack of proper medical assessments for respiratory changes. For example, one resident was not provided with their ventilator at night because there was no respiratory therapist available, and another resident’s family had to assist with oxygen needs because the facility staff lacked the necessary knowledge. Overall, while staffing appears to be a strong point, the facility's serious compliance issues and the increasing number of health concerns are significant red flags for families considering Maplewood Center.

Trust Score
F
0/100
In Wisconsin
#293/321
Bottom 9%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
24 → 34 violations
Staff Stability
⚠ Watch
54% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$551,774 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 62 minutes of Registered Nurse (RN) attention daily — more than 97% of Wisconsin nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
79 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★★☆
4.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 24 issues
2025: 34 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, fire safety.

The Bad

1-Star Overall Rating

Below Wisconsin average (3.0)

Significant quality concerns identified by CMS

Staff Turnover: 54%

Near Wisconsin avg (46%)

Higher turnover may affect care consistency

Federal Fines: $551,774

Well above median ($33,413)

Significant penalties indicating serious issues

The Ugly 79 deficiencies on record

5 life-threatening 5 actual harm
Jul 2025 1 deficiency
MINOR (C) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on document review and interview, the facility failed to ensure that the daily nurse staffing was posted to accurately reflect the actual staff hours to care for the 99 current residents. This f...

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Based on document review and interview, the facility failed to ensure that the daily nurse staffing was posted to accurately reflect the actual staff hours to care for the 99 current residents. This failure had the potential to inaccurately inform any resident, family member, or visitor of the available nursing staff caring for residents.Findings include:Review of the daily nurse staff posting document, dated 07/07/25 for the night shift, indicated that two Registered Nurses (RNs), three Licensed Practical Nurses (LPNs) and seven Certified Nurse Aides (CNAs) were on the shift. Review of the nurse schedule, dated 07/07/25 and provided by the night supervisor, revealed the night shift had three RNs, two LPNs and five CNAs on the schedule.During an interview with the night supervisor on 07/07/25 at 11:35 PM, she stated that she completed the daily nurse staffing document this morning before she left her shift and had not revised the document this evening to reflect the staff on duty for the night shiftDuring an interview on 07/08/25 at 3:12 PM, the Director of Nursing (DON) verified that the daily nurse staffing document dated 07/07/25 indicated seven CNAs and there was only five CNAs; and the form indicated two RNs, but it should have been three RNs. During this interview, the facility's Staff/Scheduler stated that she revises the day and evening shifts, and the night supervisor is responsible for revising the night shift information on the document. The Staff/Scheduler stated that the normal staffing pattern for the night shift was for six nurses and eight CNAs.Review of a sample of daily nurse staffing document and the nursing schedule revealed for the night shift on the following dates indicated:On 07/03/25- five nurses (one RN and four LPNs) and seven CNAS were on the nursing schedule; however, the daily nurse posting indicated three RNs, four LPNs and eight CNAs.On 07/02/25- six nurses (six LPNs) and seven CNAs were on the nursing schedule; however, the daily nurse posting indicated one RN, six LPNs and seven CNAs.On 07/01/25- five LPNs and eight CNAs were on the nursing schedule; however, the daily nurse posting indicated one RN, six LPNs and eight CNAs.During an interview on 07/09/25 at 9:32AM, Administrator 2 stated the facility does not have a policy for daily nurse staff posting.
May 2025 25 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 7.) R100's diagnoses include chronic respiratory failure, dependence on respirator (ventilator), Encephalopathy (general brain d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 7.) R100's diagnoses include chronic respiratory failure, dependence on respirator (ventilator), Encephalopathy (general brain dysfunction characterized by alteration in brain function or structure), Quadriplegia (paralysis of all four limbs), and Guillain-Barre syndrome (rare neurological disorder where the body's immune system attacks the peripheral nervous system). R100's admission MDS (minimum data set) with an assessment reference date of [DATE] has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. Speech clarity is assessed as no speech. For functional limitation in range for motion R100 is assessed as having upper extremity and lower extremity impairments on both sides. Toileting hygiene & roll left, and right are assessed as being dependent and chair/bed to chair transfer was not attempted due to medical conditions or safety concerns. R100 is checked as receiving oxygen, suctioning, trach care and ventilator. R100's ADL (activities daily living) CAA (care area assessment) dated [DATE] under analysis of findings documents: This CAA triggers as resident is dependent for all activities of daily living. Resident somehow developed botulism and become paralyzed and is now on a vent with trach. She does not get up by choice as she says that she is too fatigued. Is working in OT/PT (occupational therapy/physical therapy) to gain strength and endurance. R100's ADLs (activities daily living) Functional Status/Rehabilitation Potential ADLS: I have impaired mobility related to quadriplegia care plan with a start date of [DATE] & last reviewed/revised on [DATE] documents an approach with a start date of [DATE] of Transfer status: full body mechanical lift with extensive assistance of 2. Surveyor noted this approach does not include the size of the sling to be used with the full body mechanical lift. On [DATE], at 10:16 a.m., Surveyor asked R100 if staff washed her up today. R100 shook her head no. Surveyor asked R100's permission to observe staff wash her up. R100 mouthed yes, please. On [DATE], at 11:37 a.m. Surveyor observed CNA/CC-P and CNA-CC place PPE (personal protective equipment) on and remove the bedding off R100. Surveyor then observed CNA/CC-P with the assistance from CNA-CC provide personal and incontinence cares to R100, change R100's gown apply lotion and place a full body mechanical lift sling under R100. At 12:15 p.m. CNA-CC brought the full body mechanical lift over by R100's bed and staff connected the full body mechanical sling to the lift. Surveyor noted the sling was blue with a yellow trim. CNA/CC-P raised the head of the bed up and staff attached the sling to the mechanical lift. CNA-CC placed the urinary collection bag into a fabric bag and R100 was raised off the bed. CNA/CC-P held onto the ventilator tubing while wheeling R100 over to the Broda chair while CNA-CC held onto R100's legs. R100 was positioned in the air over the Broda chair, CNA/CC-P stated to R100 okay [R100's first name] here we go, the battery alarm sounded, and CNA/CC-P stated the battery has gone dead. CNA/CC-P then went over to R100's door & looked out. CNA/CC-P removed her PPE, stated going to use hand sanitizer out here (referring to the hallway) because it's an emergency and left R100's room. At 12:20 p.m. CNA-CC stated this is sad and then asked R100 if she was okay. At 12:21 p.m. CNA/CC-P wearing a gown reentered R100's room with two batteries and placed gloves on. CNA-CC exchanged the full body mechanical lift battery and R100 was lowered into the Broda chair. CNA/CC-P stated [R100's first name] it didn't warn us this time, let me get her pillows. At 12:24 p.m. Surveyor asked CNA/CC-P how she knows when the lift batteries need to be changed. CNA/CC-P showed Surveyor the battery icon which showed the battery was green. CNA/CC-P informed Surveyor it shows the battery is charged but it's not. CNA/CC-P placed pillows under R100's lower legs and then stated to Surveyor they were trying to get new Hoyer's but got new batteries. On [DATE], at 12:33 p.m. Surveyor asked R100 when Surveyor observed her yesterday being transferred from the bed into the Broda chair and she was up in the air because the battery died has this happened before. R100 mouthed yes. R100 then wrote on the white board they need to pay attention to the patient we know how we feel. On [DATE], at 3:00 p.m. during the end of the day meeting Surveyor informed Previous Nursing Home Administrator (NHA)-C and Director of Nursing (DON)-B of the observation of the battery on the full body mechanical lift not working while R100 was suspended over the Broda chair. 8.} R51 diagnoses includes Chronic respiratory failure, Paranoid schizophrenia (outdated term for the condition schizophrenia which is a chronic mental disorder that affects how a person thinks, feels, & behaves), Atrial Fibrillation (irregular and rapid hear beat), and Seizures. R51's activities of Daily living (ADLs) Function/Rehabilitation Potential CAA (care area assessment) dated [DATE] under analysis of findings documents [R51's first name] is noted to have a significant change due to continued refusals of her vent. She remains trach dependent and often refuses medications. Reeducation provided by staff. Under care plan considerations documents Will proceed to care plan to prevent functional decline. R51's ADLs (activities daily living) Functional Status/Rehabilitation Potential [R51's first name] has impaired mobility related to stroke with left sided weakness care plan with a start date of [DATE] and reviewed/revised [DATE] has an approach with a start date of [DATE] of Bed mobility limited A (assist) transfers limited assist x (times) 1 with bathroom grab bar to toilet; Sara Steady was assist x 2 bed to/from wc (wheelchair); non ambulatory. R51's quarterly MDS (minimum data set) with an assessment reference date of [DATE] has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. R51 is assessed as requiring substantial/maximal assistance for toileting hygiene, roll left & right is supervision or touching assistance, chair/bed to chair transfer & toilet transfer are assessed as partial/moderate assistance. R51 is always incontinent of urine and bowel and is assessed as not having any falls. R51 is checked as receiving oxygen, suctioning and tracheostomy care. R51's John Hopkins Fall Risk assessment dated [DATE] has a score of 16 which indicates a high fall risk. On [DATE], at 7:36 a.m. Surveyor observed CNA-CC & CNA-BB place PPE (personal protective equipment) on and enter R51's room. CNA-BB asked R51 if she was ready to go to the bathroom, removed the floor mat from the left side of R51's bed, raised the head of the bed, and assisted R51 with sitting up in bed. Surveyor noted as CNA-BB was assisting R51 with sitting up, R51 upper body tilted over towards the left and CNA-BB assisted R51 with sitting straight on the edge of the bed. CNA-CC placed shoes on R51 and then brought the Sara Steady in front of R51. CNA-CC & CNA-BB assisted R51 to stand up, the seat pads of the lift were placed under R51's buttocks and R51 sat down. The brakes of the Sara Steady were unlocked and R51 was wheeled into the bathroom & placed over the toilet. Surveyor noted the distance from R51's bed to the toilet is approximately 15 feet. R51 stood holding onto the grab bar on the wall and the raised toilet seat bar while the incontinence product was removed. R51 was then assisted with sitting on the toilet. CNA-BB wheeled the Sara Steady out of the bathroom and then made R51's bed while CNA-CC washed R51's legs, and placed socks & pants on R51. CNA-CC placed an incontinence product on R51. CNA-CC removed R51's gown. R51 washed her own face and then CNA-BB washed R51's upper body, placed deodorant and a shirt on R51. At 7:53 a.m. CNA-BB wheeled the Sara Steady into the bathroom placing the Sara Steady in front of R51. CNA-BB locked the brakes of the Sara Steady and told R51 not to stand up yet. At 7:55 a.m. R51 stood up, CNA-BB held onto R51 while CNA-CC washed & dried R51's buttocks. The seat pads were placed down & R51 sat down. R51 was then wheeled in the Sara Steady from the bathroom to the wheelchair in R51's room which was approximately 12 feet. R51 stood up, the seat pads were raised and R51 sat in the wheelchair. On [DATE], at 10:53 a.m. a Surveyor asked PT (Physical Therapist)-H about the Sara Steady. PT-H informed Surveyor the Sara Steady is used for transfers from surface to surface, it's not for long distance transfers. Surveyor inquired if a resident uses the bathroom how should they be transferred with the Sara Steady. PT-H indicated the resident should be transferred from the bed to the wheelchair with the Sara Steady, then wheelchair to toilet but no long distance travel with the resident in the Sara Steady. PT-H informed Surveyor if the resident if feeling weak the Sara Steady would not be the best option to use because the resident would have to lift themselves. The Sara Steady manual (Arjo) 12/2022 Intended use (page 6) documents: -Sara Steady is a mobile active lift with a safe working load of 400LB (pound). -Sara Steady is manufactured to a very high standard and has been designed to quickly and easily transport or transfer patients from one sitting position to another. it is not intended for long periods of sitting or transfer. -Sara Steady is intended to transfer a patient to/from a chair, wheelchair, a bed and a toilet -manual provides description of compatible slings to use for [NAME] steady. On [DATE] at 10:29 a.m. a Surveyor asked Director of Nursing (DON)-B if slings are used with the Sara Steady. DON-B indicated they have never used slings with the Sara Steady, their therapist use it without the slings and the slings are optional to use. On [DATE], at 9:05 a.m. Surveyor asked CNA-CC if anyone has told her she shouldn't use the Sara Steady to transfer a resident from the bed into the bathroom. CNA-CC replied no not from the bed into the bathroom. On [DATE], at 12:13 p.m. Surveyor asked Certified Nursing Assistant (CNA)/Care Coordinator (CC)-P how she knows what size sling to use for Residents. CNA/CC-P informed Surveyor the residents on the unit (vent unit) need the slings with the plastic hooks as they are more supportive. Surveyor asked how you know what size sling to use. CNA/CC-P replied go by their weight. If bariatric then use bariatric. If petite can't use bariatric. Surveyor asked CNA/CC-P if the care plan has the sling size on the care plan. CNA/CC-P replied no. On [DATE], at 1:57 p.m. Surveyor asked CNA-CC which residents on the vent unit are transferred out of bed and what lift is used. CNA-CC informed Surveyor the first names of R30, R34, & R100 are hoyer lifts, R51 is a Sara Steady and R88 is independent. Surveyor asked CNA-CC how she knows what size hoyer sling to use. CNA-CC informed Surveyor go by their weight. Surveyor asked CNA-CC how she finds out what a resident weighs. CNA-CC replied if I was a CNA that never worked here I could ask the nurse or can visualize and know what size to use. 9.) R38 was admitted to the facility on [DATE] with diagnosis that included Cerebral infarction and Quadriplegia. R38's Significant change Minimum Data Set, dated [DATE] assessed R38 to be totally dependent for transfers from bed to chair. R38 was assessed to have long and short term memory impairment and unable to participate in the Brief Interview for Mental Status. On [DATE] at 9:03 AM, R38 was observed to be transferred with a full mechanical lift by Certified Nursing Assistant (CNA)-V and CNA-GGGG. CNA-V and CNA-GGGG used a sling for the full mechanical lift that had a blue edging. CNA-V indicated it was a large sling. R38 was transferred safely from his bed to his Broda chair. On [DATE], R38's medical record was reviewed and nowhere did it indicate what size sling R38 should use for his transfers with the full mechanical lift. On [DATE], the sling size chart provided by the facility was reviewed and indicated an extra-large sling with blue edging was for residents that weigh 308 to 440 pounds. On [DATE] R38's weight was 188 pounds. R38's weight had been consistently in the 180's for the past year. On [DATE] at 9:35 AM, R38's sling that was used for the [DATE] transfer was observed in R38's closet. CNA-V indicated the sling was an extra-large. CNA-V was asked what R38 weighed, and CNA-V indicated she did not know. On [DATE], R38's current care plan last dated [DATE] was reviewed and indicated for falls use full body lift. No sling size in indicated on the care plan. On [DATE], R38's CNA Assignment Sheet was reviewed and documented: Transfers, full body mechanical lift with assist of 2. R38's CNA Assignment Sheet does not document what size sling R38 should use. On [DATE] at 9:40 AM, Former Administrator-C was interviewed in R38's room and indicated R38 had an extra-large sling in his closet and R38 should be using a large sling. Former Administrator-C left the sling in R38's room indicating the facility ordered the correct size but will use the extra-large until the new sling arrives. The above findings were shared with Former Administrator-C and Director of Nurses-B on [DATE] at 3:00 PM. Additional information was requested as to why R38 had the incorrect sling size, none was provided. Based on observation, interview, and record review, the facility did not ensure Residents received adequate supervision and assistive devices to prevent accidents for 11 (R49, R72, R83, R12, R315, R79, R100, R51, R38, R94, and R6) of 14 Residents reviewed for accidents. This has the potential to affect 64 residents who use a mechanical hoyer lift, a mechanical sit to stand, or a Sara Steady lift. Staff did not always use the correct lift or use it correctly. The facility does not have a process in place for staff to ensure residents that are transferred using a mechanical lift or sit to stand have the appropriate sling to use during the transfer. *On [DATE], R72 fell from a Sara Steady and suffered a displaced spiral fracture of the left femur. At the time, R72 was to be transferred with the use of a mechanical sit to stand. *R83, R12 and R315 were observed during a transfer with a mechanical hoyer lift to not have the correct size sling used. On [DATE], R49 slid off a mechanical lift sling left under R49 while in the wheelchair to the floor. The facility had not assessed the safety risks associated with leaving a sling under R49 including whether the presence of the sling could lead to an unsafe seating situation for R49 in their wheelchair. R49 suffered a right humerus fracture. The facility policy is to remove all slings once the Resident has been transferred. *R79 was observed to be sitting in a wheelchair with a sling left underneath. The facility policy is to remove all slings once the Resident has been transferred. *R100 was up in the air over R100's Broda chair when the mechanical lift battery stopped working. *R51 was observed being pushed a long distance in the Sara Steady to the bathroom., however, the Sara Steady is only designed for a simple very short distance transfer. *R38 was observed during a transfer with a mechanical lift to not have the correct size sling. *Upon interview, staff did not know what size sling to safely transfer R42. *Upon interview, staff did not know what size sling to safely transfer R6. *R94's care plan documented R94 was to transfer with the assistance of a 2 wheeled walker which was not available during the survey process. Facility failure to have a process in place for staff to ensure the safe transfer of residents created a finding of immediate jeopardy that began on [DATE]. Surveyor notified Nursing Home Administrator (NHA)-C, Director of Nursing (DON)-B, Chief Executive Officer (CEO)-A, and Director of Clinical Operations (DOC)-D of the immediate jeopardy on [DATE] at 2:07 PM. The Immediate Jeopardy was removed on [DATE], however, the deficient practice continues at a scope/severity of E (potential for more than minimal harm/pattern) as the facility continues to implement its removal plan. Findings include: The facility's Safe Resident Handling (Safe Lift/No Lift Transfers) Effective 10/09, Revised 3/19, Reviewed 3/24 documents: Guidelines: Therapy/Nursing will complete the following: 1. Therapy will determine the safest transfer technique for each Resident being assessed or followed by therapy. Therapy will communicate to nursing the best method of transfer in electronic health record (EHR). 2. If Resident is not on therapy caseload, nursing will consult with therapy as needed to update Resident transfer status. a. admission Screening -Therapy will determine Residents transfer status upon admission within 48 hours. 1. Therapy/Nursing will document transfer technique on the Resident care plan and Resident care guide in EHR. 2. Therapy/Nursing will provide training and education as needed to nursing staff regarding safest transfer technique for Resident being assessed. 3. Therapy/Nursing staff will monitor safety of current transfer technique and implement changes as appropriate. 4. Nursing staff will receive annual education and training on the safe transfer techniques by therapy/nursing. Criteria for determining transfer status of Resident: 3. Mechanical Stand (Sit to Stand) 1-2 people a. Resident is partially dependent and has some weight bearing ability and has sufficient upper body strength and usage. b. Residents that have difficulty following directions, panics during transfers or grabbing for a perceived safe surface. c. Compromised balance. d. Resident stands for less than 5 seconds or is unpredictable. 4. Full Mechanical lift-2 people a. Resident is non-weight bearing. b. Resident is weight bearing but won't bear weight. 5. Non-mechanical/One Person (Sara Steady): a. Suitable for who can partially weight-bear, but need an extra hand tasks like dressing or stabilizing during transfer b. Have some upper body strength and can follow basic transfer instructions c. May have compromised balance or difficulty following directions but can still participate in the transfer. 10. A minimum of two people must be present for mechanical lift transfers. 11. Caregivers may NEVER utilize less assistance with a transfer than the care plan states. If more assistance is required, the CNA must report change in status to the nurse. The nurse will determine safest transfer at time and inform therapy of change and document change in transfer in EHR. 12. Slings must be correctly matched to Residents (Small, Medium, Large, X-Large). 13. Slings must be matched to appropriate mechanical lift by manufacturer name. QIC 1. Regular observation of the staff CNA's transferring of Residents will take place on hire and/or annually with evaluation. Unit nurses, managers, supervisors, nurse educator and therapy should perform these evaluations in room observations. 2. Transfer incidents/injuries will be reported and thoroughly investigated per policy by interdisciplinary, as needed. Education and Training of Staff 1. All current nursing staff will be in serviced to the Safe Resident Handling Policy. 2. Nursing staff to complete demonstration for each device at training evaluation and annual evaluation. 3. All new staff to complete education and training within first orientation period. 4. Therapy and/or Nursing to re-evaluate Resident's current abilities to continue with current plan of care if a noted change in condition is identified (decline or improvement). 5. All Residents requiring physical assist and/or devices will be screened quarterly. Equipment Inspection and Maintenance 1. Daily visual by nursing staff prior to all transfers. 2. Preventative Maintenance Program by Buildings and Grounds. 3. Monthly form inspections with documentation for each type of lift device done by Buildings and Grounds . On [DATE], at 7:22 AM, Surveyor reviewed the manuals for the mechanical hoyer lifts and sit to stands that the facility provided. Medline MDS400SA and MDS600-Revised [DATE] .Warning! -Page 5 Together with the Resident's doctor, nurse, or medical attendant, select a Medline sling that is both practical and comfortable. The sling selected should be one that serves the needs of the Resident, while providing the Resident with optimal safety. .Warning! -Page 5 Medline slings are specially designed for use on Medline Lift equipment. For optimum performance use only, Medline stand assist slings. USE OF NON-MEDLINE SLINGS IS UNSAFE AND MAY RESULT IN INJURY TO THE RESIDENT OR CAREGIVER. Warning! Do not put anything between the Resident and the sling. This may cause the Resident to slide out of the sling and cause injury. .Page 12 Maintenance Schedule Slings-Check entire sling inventory for fraying, tearing, excessive wear of any kind and replace any worn or damaged slings with Medline slings. .Page 13 Do Not Operate Lift Unless All Maintenance Points Pass Inspection Warning: -Always carry out the daily checklist before using the lift -Do not use a sling unless it is recommended for use with the lift -Always check if the sling is suitable for the particular patient and is of the correct size and capacity -Never use a sling which is frayed or damaged -Always fit the sling according to the instructions provided -Always check the safe working load of the lift to be sure it is suitable for the weight of the patient -DO NOT use electric lifts in the shower -DO NOT charge an electric lift in a bathroom or shower room -CAUTION: Keep the batteries fully charged. Arjo Huntleigh [NAME] 300-11/2014 .Page 9 Preparation before transfer Before approaching the Resident, the caregiver shall always tell the Resident what they are going to do and have the correct size sling ready. .Using Standing Sling, and their different parts referred to in this manual Warning! An assessment must be made for each individual Resident being raised by the [NAME] 3000-by a medically qualified person-as to whether the Resident requires the lower leg straps when using the standing sling. The top of the sling can be recognized by the washing label which is placed on the outside top rim of the sling. .Pg 19 Caution:! It is recommended that equipment, accessories and slings supplied by ARJO Huntleigh are regularly cleaned and/or disinfected between each Resident use if necessary, or daily as a minimum. .Page 21 Care and Preventative Maintenance. The Arjo Huntleigh [NAME] 300 takes 2 different slings, a transfer and standing sling. .Providing the right sling for the individual patient type and need, is vital, to promote optimal safety and comfort. MAXI 500 4/2016 2 different models in the facility, 1 takes a straight bar, 1 does not. .Page 11 Sling Selection The spreader bar that is attached to the lift determines what slings can be used to transfer a patient Slings are color coded for size by having a different color edge binding or attachment strap coloring. Invacare Roze Stand Assist Patient Lift 2017 .Pg 15 Warning! Risk of Injury of Death Improperly attached, improperly adjusted or damaged slings can cause the Resident to fall -Use Invacare approved sling that is recommended by a health care professional for the comfort and safety of the individual being lifted -Invacare slings and Resident lift accessories are specifically designed to be used in conjunction with Invacare patient lifts -After each laundering (in accordance with instructions on the sling) inspect sling(s) for wear, tears, and loose stitching. Invacare Roze Stand Assist Patient Lift 2017 .Pg 15 Warning! Risk of Injury of Death Improperly attached, improperly adjusted or damaged slings can cause the Resident to fall -Use Invacare approved sling that is recommended by a health care professional for the comfort and safety of the individual being lifted -Invacare slings and Resident lift accessories are specifically designed to be used in conjunction with Invacare patient lifts -After each laundering (in accordance with instructions on the sling) inspect sling(s) for wear, tears, and loose stitching. Invacare Get-U-Up 2018 .Page 7 Invacare Stand Assist and Transfer slings are specifically designed to be used in conjunction with Invacare patient lifts. Slings and accessories are designed by other manufacturers are not to be utilized as a component of Invacare's patient lift system. Use the sling that is recommended by the individual's doctor, nurse or medical assistant for the comfort and safety of the individual that is being lifted. Surveyor notes all the models specify must use their sling for safety. On [DATE], at 10:38 AM, Surveyor was approached by the Occupational Therapist (OT)-E who has worked at the facility for about one year. OT-E shared that OT-E felt that there were significant safety concerns in regard to the Residents who required mechanical lifts, mechanical sit to stands, or a Sara Steady. OT-E explained to Surveyor that any Resident that is a minimal assist requires a Sara Steady. A Sara Steady is for only very short transfers, for instance from bed to wheelchair. It is not meant to be pushed to the bathroom with the Resident on it. OT-E informed Surveyor that physical therapy determines the safe transfer status of a Resident. OT-E stated that an outside therapy consultant (TC)-F came in and trained the therapy department about two weeks ago. OT-E stated that the therapy department was told by TC-F that something had happened to a Resident. A Resident had been left unattended on a Sara Steady. OT-E had no further details. OT-E explained to Surveyor that each Resident has to have the right sling for the right lift. OT-E informed Surveyor the facility has a hodge podge of slings. Certified Nursing Assistants (CNAs) take whatever sling is available, use the same sling from Resident to Resident, wiping the sling down between Residents. OT-E spends a lot of time searching for the right sling to match the machine. No one has been trained on what sling to use. CNAs don't know what sling to use or what loop to put it on. There is no care plan of what sling to use for each Resident. OT- E has sometimes seen a single CNA transfer a resident using a mechanical lift when it should have been two-person transfer. There is a major issue of the batteries not working. Looks green like it is charged, but then can't handle the load of the Resident so it stops working with the Resident up in the air. Because of short staff, the therapy department uses the Sara Steady by themselves, but it should be two to assist. On [DATE], starting at 11:17 AM, Surveyor took a tour with OT-E of all six units in the facility. Surveyor observed all mechanical lifts, and all areas that stored the slings. Some mechanical lifts in the hallways with slings draped over the lifts. Storage of mechanical lifts and sit to stands, and slings was very haphazard on each unit. ParkView 1 Multiple slings. Different colors, different brands, unable to determine what sizes on most. 1 hoyer and 1 mechanical sit to stand. TerraceView 1 2 mechanical sit to stands. 1 pump up sit to stand. Multiple different brands of slings-1 sling marked XL 650 pounds on the sit to stand. SunnyView 1 L sling marked 650 pounds on a sit to stand. On a mechanical lift a sling marked L 650 pounds was marked. ParkView 2 The end room has a wheelchair with a pile of multiple slings, multiple brands, multiple colors. OT-E stated, That's why they don't know what slings to use, that's why they use the same sling on all the Residents. TerraceView 2 3 different sit to stands in the closet, hoyer is a different brand other than maxi move from the other units. Certified Nursing Assistant (CNA)-I came into the room at this time. Surveyor interviewed CNA-I. CNA-I explained to Surveyor that CNA-I was checking on the midline sit to stand because it wasn't working in the morning. Surveyor asked if the Resident was still in bed. Surveyor notes it was about 11:10 AM. CNA-I stated, I just used another sit to stand. Per CNA-I, slings are piled up or hanging over the mechanical lift and CNA-I never knows what size to use. CNA-I informed Surveyor the mechanical lift is a Midline and the battery has not been charged and doesn't know what sling to use for that one. SunnyView 2 The shower room has 3 different mechanical lifts, 5 different slings, different brands, and colors. The netting is shredded on one sling. OT-E stated OT-E doesn't know what the colors mean. OT-E explained that 1 sling hanging is a sling from the hospital which is meant for a lift that is anchored to the ceiling. OT-E stated that if it was used on a facility lift it would act as like an accordion and fold in on the Resident. On [DATE], at 2:01 PM, Surveyor interviewed CNA-J about all the different slings. CNA-J stated, that you just look at the sling and decide if it fits the size of the Resident. There is no actual size to the sling, and they are not marked. On [DATE], at 2:20 PM, Surveyor made observations in the shower room. There were multiple different slings on hooks, multiple brands, no sizes on the slings. CNA Care Coordinator (CCC)-P came into the shower room and informed Surveyor that CCC-P was doing an audit of slings and mechanical lifts. CCC-P stated, She was doing an audit because state is here. The slings here are a waste of money. There are no actual sizes available in the shower room. Can't use any of these. Right now, there are 58 Hoyer's (sic) and 37 slings that I have counted. We have been telling the facility there is a problem for a couple of years. On [DATE] at the daily exit meeting with the facility, Surveyor requested a count of how many Residents require the assistance of mechanical lifts, mechanical sit to stands, and Sara Steady's. On [DATE], Surveyor notes that currently the facility states the facility has the following: 50 Residents require a mechanical hoyer lift 5 Residents require a mechanical sit to stand 9 Residents require a Sara Steady On [DATE], starting at 7:30 AM, Surveyor observed 3 mechanical lift transfers. On the mechanical lift, the color code read: XS burgundy Small red Medium yellow Large green LL light blue XL dark blue 1.) R83 was admitted to the facility on [DATE] with diagnoses that include Hemiplegia and Hemiparesis following Unspecified Cerebrovascular Disease Affecting Left Dominant Side (complete paralysis on one side of body and partial/incomplete weakness on one side following stroke). R83 currently has an activated Health Care Power of Attorney (HCPOA). R83's Quarterly Minimum Data Set (MDS) completed [DATE] documents R83's Brief Interview for Mental Status (BIMS) score to be 11, indicating R83 demonstrates moderately impaired skills for daily decision making, requiring cues and supervision. R83 has range of motion (ROM) impairment on one side. R83 is dependent assistance for dressing, mobility, and transfers. R83 requires partial/moderate assistance for eating. R83's Assistance of Daily Living (ADL) care plan initiated [DATE] documents R83 has impaired mobility and requires a full body mechanical lift with assist of 2. On [DATE], R83 weighed 149 pounds. On [DATE], at 7:30 AM, Surveyor asked CNA-L where CNA-L obtained the sling that CNA-L was using for R83. CNA-L stated CNA-L found it in the shower room. Surveyor asked CNA-L what size it was. CNA-L stated, I do believe it's a large, no its a medium. Surveyor notes CNA-L was not wearing glasses when CNA-L shared the size. Surveyor obs[TRUNCATED]
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that residents with a pressure injury or at risk...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that residents with a pressure injury or at risk for pressure injuries received necessary treatment and services, consistent with professional standards of practice, to prevent the development of pressure injuries and to promote healing for 3 (R78, R100, and R11) of 4 residents reviewed for pressure injuries. * R78 was originally admitted to the facility on [DATE] with multiple pressure injuries. On 2/23/25, R78 was discharged to the hospital and was readmitted on [DATE]. Upon readmission, the facility did not comprehensively assess R78's pressure injuries until 3/13/25 during wound rounds,7 days later. Multiple observations were made of R78's feet/heels resting directly on the air mattress and not being offloaded. On 4/17/25, during wound rounds with Wound Nurse Registered Nurse (RN)-EE, Certified Nursing Assistant/Care Coordinator (CNA/CC)-P and Wound Physician-JJJJ Surveyor observed a pressure injury on R78's right lateral foot. The facility was unaware of this area until it was brought to their attention by Surveyor and two DTIs (deep tissue injuries) were observed on R78's right lateral foot. R78's weight is 200 pounds. R78's air mattress was set at 330, 700, 260, and 460 pounds. R78 is being cited at a scope/severity level of G actual harm isolated. * R100's heels were not being offloaded and R100's at risk for skin breakdown care plan does not include an approach to offload R100's heels. * R11 was hospitalized from [DATE] to 12/10/24. There was not a comprehensive assessment of R11's Stage 4 sacral pressure injury until two days after readmission on [DATE]. R11 was hospitalized on [DATE] to 3/25/25. There was not a comprehensive assessment of R11's Stage 4 sacral pressure injury until two days after readmission on [DATE]. Findings include: The facility's policy titled, Pressure Sore Prevention and Treatment, reviewed 4/25 documents under policy: Each resident will be assessed routinely during cares to prevent breakdown. If wound is present, monitor and assess wound with each dressing change and measure and document progress weekly. Documented under Procedure is: 3a. At a minimum, all residents at risk for pressure sore development or that receive active treatment for pressure sores will have an an appropriate pressure relief/reduction support surface while in and out of bed. Each resident will be assessed on an individual basis according to need, b. residents at risk must be repositioned and turned per individual schedule. c. Use positioning devices to relieve pressure and to prevent direct skin to skin contact as assessed on an individual need. Positioning devices include but are not limited to: *Boots, *Pillows, *Splints, *Wedges,*PTIOT (physical therapy/occupational therapy) Recommendations. K. The resident's refusal of treatment or non-compliance with preventive measures must be documented in the resident's medical record. The resident and legal representative will be notified and educated to the risks associated with not complying with preventative measures. The Care Plan will also be updated to reflect non-compliance and alternative interventions will be considered for residents with positioning needs caused by contractures that promote pressure areas. 1.) R78 was originally admitted to the facility on [DATE] with multiple pressure injuries. R78's diagnoses includes Chronic respiratory failure, Quadriplegia (paralysis of all four limbs), Dependence on respirator (ventilator), Atrial fibrillation (irregular & rapid heart beat), Congestive heart failure (heart doesn't pump enough blood to meet the body's needs), Anxiety disorder, and Diabetes mellitus. R78's pressure ulcer/injury CAA (care area assessment) dated 8/13/24 documents under description of problem: CAA triggered due to resident noted to have multiple pressure areas present upon admit, see wound care notes. Documented under causes and contributing factors: [R78's first name] readmitted to the facility following a hospitalization for [NAME] (ventilator associated pneumonia), MDRO (multidrug resistant organism). Other diagnoses include but are not limited to acute and chronic respiratory failure, resident is vent and trach dependent. [R78's first name] is NPO (nothing by mouth) and receives enteral feedings and has a colostomy and indwelling Foley in place. [R78's first name] was noted to have a hx (history) of MVA (motor vehicle accident) in 2021 and is quadriplegic and was admitted with multiple pressure areas that are being monitored by the wound care team for healing. Goal is for [R78's first name] to remain LTC (long term care) at this time. R78's current Impaired Skin Integrity care plan with a start date of 1/2/25 documents the following approaches: Address pain, as needed, to promote resident comfort, and to encourage adherence to interventions to maintain skin integrity. Start date 1/2/25 & edited 4/13/25. Air mattress to bed. Check placement, function and set to proper firmness every shift. Start date 1/2/25 & edited 4/13/25. Apply lotion to arms and legs every AM (morning), HS (hour sleep) and PRN ( as needed). Start date 1/2/25 & edited 4/13/25. Assess for presence of risk factors. Treat, reduce, eliminate risk factors to extent possible. Start date 1/2/25 & edited 4/13/25. Encourage physical activity, mobility and range of motion to maximum potential. Start date 1/2/25 & edited 4/13/25. Moisture management - insure abdominal, groin, & chest folds are cleaned & thoroughly dried, twice daily, with AM/PM (morning/evening) cares. Start date 1/2/25 & edited 4/13/25. Monitor skin daily with cares, during baths, and weekly. MD (medical doctor) update if indicated. Start date 1/2/25 & edited 4/13/25. Monitor wounds for S&S (signs and symptoms) of infection. Start date 1/2/25 & edited 4/13/25. Nurse will assess skin - upon admission, weekly on scheduled bath days, prn (as needed). Abnormalities will be documented in chart, and reported to primary physician & wound team for f/u (follow up). Start date 1/2/25 & edited 4/13/25. Turn resident q (every) 1-2 hours. Start date 1/2/25 & edited 4/13/25. Use fluidizer positioner or pillows on legs as appropriate. Keep feet and heels elevated at all times. Monitor calves and call MD/NP (medical doctor/nurse practitioner) if unable to avoid new pressure areas to calves/while attempting to position feet/heels off bed. Start date 1/2/25 & edited 4/17/25. Utilize draw sheet, when available, to minimize risk of friction/shear. Encourage side to side positioning when in bed. Start date 1/2/25 & edited 4/13/25. Wound assessment/measurement performed weekly by wound team. If resident unavailable, assessment to be completed at earliest availability. Start date 1/2/25 & edited 4/13/25. Wound treatments to be performed by nursing, as ordered by MD/NP. Nursing to monitor integrity of drsgs (dressings), with each encounter, and replace drsgs if soiled, loose, or missing. Start date 1/2/25 & edited 4/13/25. R78's Braden assessment dated [DATE] has a score of 10 which indicates high risk for pressure injury development. R78's quarterly MDS (minimum data set) with an assessment reference date of 3/10/25 assesses R78 for speech clarity as no speech. R78 has short and long term memory problems and is severely impaired for cognitive skills for daily decision making. R78 is assessed as not having any behavior including refusal of cares. R78 is assessed as being dependent for toileting hygiene, roll left and right and chair/bed to transfers. R78 has an indwelling urinary catheter and colostomy. R78 is at risk for pressure injuries and is assessed as having two Stage 4 pressure injuries which were present on admission, 2 unstageable pressure injuries which were present on admission and a diabetic ulcer. R78 receives oxygen, suctioning, trach care, and ventilator services. On 2/23/25, R78 was discharged to the hospital for a change of condition. R78 was readmitted on [DATE]. R78's Braden assessment dated [DATE] has a score of 10 which indicates high risk for pressure injury development. R78's nurses note dated 3/6/25 at 5:46 p.m. written by Registered Nurse (RN)-IIII documents: Resident arrived to facility via: Ambulance At this time: 04:20 PM. From (hospital name or other description): hosp (hospital). Their arrival condition was: Stable. Their admitting diagnoses are: osteomyelitis (bone infection). Other relevant diagnoses include: on vent. Mental Status: alert. Behavior (wandering, agitation, resists care): no. Skin assessment: has woulds sic (wounds) midback, sacral, right lower leg Devices/equipment (dentures, catheters, IVs (intravenous), CPAP (continuous positive airway pressure), etc): Foley, TF(tube feeding), IV pic (peripherally inserted central catheter) right upper arm, vent. Bowel/Bladder continence: Incontinent of bowel. admission Transfer Status: admitted . Other assessment details. R78's nurses note dated 3/7/25 at 3:06 a.m. written by RN-OOO documents: PAD (post admission) #1 Osteomyelitis/IV ABT (antibiotic) x 2 (times two) for sepsis/wounds. Alert. No SOB (shortness of breath) or cough noted. On vent without difficulties. S/s (signs/symptoms) of pain relieved by APAP (acetaminophen). No adverse reactions. No temp. (temperature). No s/s of infection or infiltration. GJ tube running without difficulties. Foley flowing with yellow urine. Dressings C/D/I (clean/dry/intact). Will monitor. R78's nursing note dated 3/13/25 at 4:26 p.m. documents: STAGE 4 PRESSURE WOUND SACRUM FULL THICKNESS Etiology (quality) Pressure MDS 3.0 Stage 4 Duration > (greater) 1059 days Objective Healing/Maintain Healing Wound Size (L x W x D) (length times width times depth): 3 x 1.5 x 2 cm (centimeter) Surface Area: 4.50 cm· ² Exudate: Moderate Serous Slough: 10 % Granulation tissue: 90 % Wound progress: Improved evidenced by decreased surface area DRESSING TREATMENT PLAN Primary Dressing(s) Sodium hypochlorite solution (dakins) apply once daily for 30 days: 1/2 strength cleanse; Alginate calcium apply once daily for 30 days; Blastx apply once daily for 30 days Secondary Dressing(s) Gauze island w/ bdr (with border) apply once daily for 30 day STAGE 4 PRESSURE WOUND OF THE RIGHT ISCHIUM FULL THICKNESS Etiology (quality) Pressure MDS 3.0 Stage 4 Duration > 456 days Objective Healing/Maintain Healing Wound Size (L x W x D): 2.5 x 2.5 x 3 cm Surface Area: 6.25 cm· Exudate: Moderate Serous Granulation tissue: 100 % Epibole present within the wound margins. Wound progress: Improved evidenced by decreased surface area EXPANDED EVALUATION PERFORMED The progress of this wound and the context surrounding the progress were considered in greater detail today. Impaired nutritional status discussed with patient, family, nursing staff, and/or dietitian. Reviewed off-loading surfaces and discussed surfaces care plan. DRESSING TREATMENT PLAN Primary Dressing(s) Sodium hypochlorite solution (dakins) apply once daily for 30 days: 1/2 strength cleanse; Alginate calcium apply once daily for 30 days; Blastx apply once daily for 30 days Secondary Dressing(s) Gauze island w/ bdr apply once daily for 30 days UNSTAGEABLE (DUE TO NECROSIS) OF THE LEFT ISCHIUM FULL THICKNESS Etiology (quality) Pressure MDS 3.0 Stage Unstageable Necrosis Duration > 50 days Objective Healing/Maintain Healing Wound Size (L x W x D): 5 x 2.5 x 0.2 cm Surface Area: 12.50 cm· Exudate: Moderate Serous Thick adherent devitalized necrotic tissue: 80 % Granulation tissue: 20 % Wound progress: Improved evidenced by decreased depth, decreased surface area DRESSING TREATMENT PLAN Primary Dressing(s) Sodium hypochlorite solution (dakins) apply once daily for 30 days: 1/2 strength cleanse; Alginate calcium apply once daily for 30 days; Blastx apply once daily for 30 days Secondary Dressing(s) Gauze island w/ bdr apply once daily for 30 days UNSTAGEABLE (DUE TO NECROSIS) OF THE RIGHT, POSTERIOR SHOULDER FULL THICKNESS Etiology (quality) Pressure MDS 3.0 Stage Unstageable Necrosis Duration > 36 days Objective Healing/Maintain Healing Wound Size (L x W x D): 1.5 x 4 x 0.1 cm Surface Area: 6.00 cm· Cluster Wound open ulceration area of 4.80 cm· Exudate: Moderate Serous Thick adherent devitalized necrotic tissue: 30 % Granulation tissue: 50 % Skin: Intact normal color 20 % Wound progress: Improved evidenced by decreased surface area DRESSING TREATMENT PLAN Primary Dressing(s) Sodium hypochlorite solution (dakins) apply once daily for 30 days: 1/2 strength cleanse; Alginate calcium apply once daily for 30 days; Blastx apply once daily for 30 days Secondary Dressing(s) Gauze island w/ bdr apply once daily for 30 days DIABETIC WOUND OF THE LEFT, PLANTAR, FIRST TOE FULL THICKNESS Etiology (quality) Diabetic Duration > 1 days Objective Healing/Maintain Healing Wound Size (L x W x D): 1 x 1 x 0.1 cm Surface Area: 1.00 cm· ² Exudate: Light Serous Granulation tissue: 100 % DRESSING TREATMENT PLAN Primary Dressing(s) Xeroform gauze apply once daily for 30 days Secondary Dressing(s) Gauze island w/ bdr apply once daily for 30 days Surveyor was unable to locate a comprehensive assessment of R78's pressure injuries until 3/13/25. On 4/22/25, at 3:32 p.m., Surveyor asked Wound RN-EE who is responsible for comprehensively assessing resident's skin when they are readmitted from the hospital. Wound RN-EE informed Surveyor the nurse taking that resident and if not an RN the supervisor is responsible for doing the assessment when the resident comes back. Usually they like to do skin checks with two people unless it's an RN. They will verify orders with the NP or MD. On 4/22/25, at 3:40 p.m., Surveyor informed Wound Care RN-EE R78 was hospitalized on [DATE] and readmitted on [DATE]. Surveyor informed Wound Care RN-EE Surveyor noted a comprehensive wound assessment on 3/13/25, one week after R78's readmission and asked if there is an assessment prior to 3/13/25. Wound RN-EE informed Surveyor she will look into this and get back to Surveyor. On 4/23/25, at 10:05 a.m., Surveyor asked Wound Care RN-EE if she was able to locate a comprehensive pressure injury assessment prior to 3/13/25. Wound Care RN-EE informed Surveyor she wasn't able to find it and asked [first name] of Director of Nursing (DON)-B to look into for Surveyor. Wound Care RN-EE informed Surveyor he probably came in on the evening shift so we probably didn't see him until the following week unfortunately. On 4/23/25, at 12:35 p.m. DON-B provided Surveyor with a copy of R78's nurses notes dated 3/6/25 at 5:46 p.m. and 3/7/25 at 3:06 a.m. Surveyor informed DON-B these notes are not a comprehensive assessment of R78's pressure injuries. Surveyor informed DON-B there wasn't a comprehensive assessment of R78's pressure injuries until R78 was seen on wound rounds on 3/13/25. Surveyor asked DON-B if there should be a comprehensive assessment after R78 was admitted . DON-B responded correct. The facility did not comprehensively assess R78's pressure injuries until 7 days after R78 was readmitted . R78's Braden assessment dated [DATE] has a score of 12 which indicates high risk for pressure injury development. R78's weight on 4/4/25 was 201 pounds and on 4/18/25 was 200 pounds. On 4/15/25, at 10:28 a.m., Surveyor observed R78 in bed on the right side with the head of the bed elevated and a wedge under R78's left upper side. R78's tube feeding of Isosource 1.5 is running at 65 ml (milliliter) per hour and R78 is on a ventilator. Surveyor observed R78 has bare feet and R78's heels are resting directly on the mattress. R78's feet and heels are not being offloaded. Surveyor observed the Medline air mattress is set at 330 pounds. On 4/15/25, at 11:32 a.m. Surveyor observed R78 continues to be on the right side with the head of the bed elevated. R78's heels are resting directly on the mattress and R78's heels/feet are not being offloaded. Surveyor observed R78 air mattress continue to be set at 330 pounds. On 4/15/25, at 1:37 p.m. Surveyor observed R78 in bed on his back with the head of the bed elevated. There is a folded blanket under R78's left arm and R78's heels are resting directly on the air mattress. R78's feet/heels are not being offloaded. On 4/15/25, at 3:14 p.m., Surveyor observed R78 in bed on his back with the head of the bed elevated. Surveyor observed R78's continues to have bare feet with R78's heels resting directly on the mattress. R78's feet/heels are not being offloaded. On 4/16/25, at 7:05 a.m., Surveyor observed R78 in bed on his back with the head of the bed elevated. Surveyor observed R78's heels are resting directly on the mattress and R78's heels/feet are not being offloaded. On 4/16/25, at 9:42 a.m., Surveyor observed R78 in bed towards the left side with the head of the bed elevated. R78's tube feeding of Isosource 1.5 is running at 65 ml/hr (hour). There is a pillow under R78's upper right side and a folded blanket under R78's left arm. Surveyor observed R78's legs are not covered with bedding and observed R78's heels are resting directly on the mattress. Surveyor observed R78's feet/heels are not being offloaded. On 4/17/25, at 7:11 a.m., Surveyor observed R78 awake in bed on his back with the head of the bed elevated. Surveyor observed there is a pillow under R78's lower legs. Surveyor observed R78's left heel is resting directly on the mattress and the right heel is being offloaded. On 4/17/25, from 8:38 a.m. to 8:56 a.m., Surveyor observed wound rounds with Wound RN-EE, Wound Physician-JJJJ, and CNA/CC-P for R78's right ischium Stage 4, left ischium Unstageable, sacrum stage 4, and right posterior thigh unstageable DTI (deep tissue injury). Wound RN-EE informed Surveyor all of R78's pressure injuries are community acquired and he has been in and out of the facility multiple times. Surveyor observed at the start of this observation R78's air mattress was set at 700 pounds. During this observation at 8:49 a.m. Surveyor observed a pressure injury on the lateral side of R78's right foot near the pinky toe. Surveyor observed during this observation neither Wound RN-EE or Wound Physician-JJJJ assessed R78's feet. After R78's treatments were completed at 8:56 a.m. Wound RN-EE & CNA/CC-P positioned R78 up in bed and rolled R78 on the left side placing a pillow under R78's right side. Surveyor observed R78's heels were not offloaded and the lateral side of R78's right foot is resting directly on the mattress. At 8:59 a.m. Wound RN-EE informed Surveyor she knows [first name] of DON-B ordered fluidizer for R78 and R78 was covered with a sheet. At 9:02 a.m. Surveyor observed CNA/CC-P placed a pillow under R78's lower legs. Surveyor observed R78's left heel is now being offloaded but the lateral side of R78's right foot is resting directly on the air mattress. CNA/CC-P then adjusted the weight for the air mattress to 260 pounds. Surveyor noted R78's weight is 200 pounds. On 4/17/25, at 1:09 p.m., Surveyor observed R78 in bed on the right side with the head of the bed elevated. There is a pillow under R78's upper left side. Surveyor observed R78's heels/feet are not being offloaded. Surveyor reviewed R78's medical record and was unable to locate any documentation regarding any pressure injuries on R78's right foot. On 4/17/25, at 4:14 p.m., Surveyor asked Wound RN-EE if she could come with Surveyor to look at R78's feet. Wound RN-EE informed Surveyor she usually checks feet during wound rounds but didn't this morning. Wound RN-EE placed PPE (personal protective equipment) on and Surveyor and Wound RN-EE entered R78's room. Surveyor observed R78's heels/feet are not being offloaded. Surveyor asked Wound RN-EE to look at R78's right foot. Wound RN-EE raised R78 right foot off the mattress and Surveyor showed her the pressure injury on the lateral side of R78's right foot near the pinky toe. Wound RN-EE stated, oh yes that's a DTI (deep tissue injury). Surveyor and Wound RN-EE then observed a second DTI on the lateral side. Wound RN-EE stated he's prone, doesn't take much. Wound RN-EE informed Surveyor she will call name of Wound Physician-JJJJ, measure and get a treatment tonight. Wound RN-EE again informed Surveyor she usually looks at residents feet but didn't today and thanked Surveyor. The nurses note dated 4/17/25, at 7:20 p.m., written by Wound RN-EE documents Wound care nurse visit - Post wound care visit with [Wound Physician-JJJJ's name], New pressure areas noted to outer aspect of right foot. Distal DTI on foot near right 5th toe is purple non-blanchable Unstageable DTI, measures 2.2 cm (centimeters) x (times) 1 cm. Resident denies pain with palpation. Proximal DTI lateral aspect of mid foot measures 0.8 x 1.2 cm, depth is unmeasurable (sic), Purple nonblanchable area. resident denies pain with palpation. Contacted [Wound Physician-JJJJ's name] and [APNP-RRR's name] re orders. Skin prep to area daily. Updated floor staff related to off-loading with pillows. Orders updated. On 4/21/25, at 7:17 a.m., Surveyor observed R78 in bed on his back with the head of the bed elevated. R78's heels are not being offloaded and the lateral side of R78's right foot is resting directly on the mattress. On 4/21/25, at 10:38 a.m., Surveyor asked CNA/CC-P what they are doing to prevent pressure injuries from developing on R78's feet/heels. CNA/CC-P informed Surveyor they used to have fluidizer pillow under but when R78 would go to the hospital he would not return with them so they are using a pillow. Surveyor informed CNA/CC-P Surveyor didn't observe anything for offloading R78's heels/feet. CNA/CC-P stated to be honest I didn't have a pillow under there today. On 4/22/25, at 8:39 a.m., Surveyor asked RN Supervisor-AA what is the facility to prevent pressure injuries from developing on R78's feet/heels. RN Supervisor-AA informed Surveyor they should elevate R78's heels. RN Supervisor-AA explained R78 used to have offloading boots but they were causing him to breakdown on his calves. RN Supervisor-AA informed Surveyor they should be using pillows or fluidizer on. Surveyor asked RN Supervisor-AA when staff are doing cares on R78 should they be looking at his feet. RN Supervisor-AA replied yes. On 4/22/25, at 9:08 a.m., Surveyor asked RN Supervisor-AA how should a resident's air mattress be set at. RN Supervisor-AA informed Surveyor it is based on the resident's weight and they can ask the resident if they want it soft or firmer. Surveyor informed RN Supervisor-AA of the observations of R78's feet/heels not being offloaded and the air mattress not set at R78's weight of 200 pounds. On 4/22/25, at 9:12 a.m., Surveyor observed R78's mattress is set at 460 pounds. Surveyor observed R78 on the right side with a wedge and pillow under R78's left side and a blanket under R78's left arm. There is a pillow under R78's lower legs and both of R78's heels are being offloaded. On 4/23/25, at 12:35 p.m., Surveyor informed DON-B of the observations of R78's air mattress not being set according to R78's weight, the multiple observations of R78's feet/heels not being offloaded and Surveyor observed pressure injury on R78's right lateral foot which the facility was not aware of until it was brought to their attention by the Surveyor. 2.) R100's diagnoses includes chronic respiratory failure, dependence on respirator (ventilator), Encephalopathy (general brain dysfunction characterized by alteration in brain function or structure), Quadriplegia (paralysis of all four limbs), and Guillain-Barre syndrome (rare neurological disorder where the body's immune system attacks the peripheral nervous system). R100's admission MDS (minimum data set) with an assessment reference date of 2/12/25 has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. Speech clarity is assessed as no speech. For functional limitation in range for motion R100 is assessed as having upper extremity and lower extremity impairments on both sides. Toileting hygiene & roll left and right are assessed as being dependent and chair/bed to chair transfer was not attempted due to medical conditions or safety concerns. R100 has an indwelling catheter and is occasionally incontinent of bowel. R100 is at risk for pressure injury development and is assessed as not having any pressure injuries. R100 is checked as receiving oxygen, suctioning, trach care and ventilator. R100's pressure injury CAA (care area assessment) dated 2/19/25 under analysis of findings documents This CAA triggers as resident is at risk for pressure injuries. Resident had botulism and ended up on a trach/vent and now is quadriplegic. Resident cannot feel pressure due to paralysis. Resident is also incontinent of stool. Stoma to trach site, g (gastrostomy)-tube site also must be monitored for s/s of infection. Barrier cream used to protect skin, trach care per RT, nursing cleans G tube site. Pressure reducing mattress on the bed. Resident is on a turning program and does ask to be repositioned. R100's care plan I am at risk for skin breakdown r/t (related to) immobility with a start date of 2/12/25 & edited 4/13/25 documents approaches of Avoid shearing my skin during positioning, transferring, and turning with a start date of 2/12/25 & edited 4/13/25. Handle me with care during direct care with a start date of 2/12/25 and edited 4/13/25. I was offered air mattress but chooses regular mattress after risk/benefit discussion with me and my husband/POA (power of attorney) with a start date of 2/12/25 & edited 4/13/25. Manage pain using pharmacological and nonpharmacological techniques with a start date of 2/12/25 and edited 4/13/25. Measure and record description of area (e.g. location, size (length, width, and depth), color, surrounding skin, presence/absence of drainage, presence/absence of pain, presence/absence of signs of healing) with a start date of 2/12/25 and edited 4/13/25. Monitor and report signs of localized infection (localized swelling, redness, pain or tenderness, heat at the infected area, purulent drainage, loss of function) with a start date of 2/12/25 and edited 4/13/25. Treat area following physician orders with a start date of 2/12/25 and edited 4/13/25. Use mechanical devices with care (e.g., lifts, wheelchairs, bedside tables, restraints, etc) with a start date of 2/12/25 and edited 4/13/25. Utilize the following preventative skin interventions based on Braden score of 13 or more: with a start date of 2/12/25 and edited 4/13/25. Surveyor noted no approaches regarding offloading heels and how often R100 should be repositioned. R100's Certified Nursing Assistant care plan under problem category for skin has a start date of 2/12/25 and under approach description documents I was offered air mattress but chooses regular mattress after risk/benefit discussion with me and my husband/POA. R100's Braden assessment dated [DATE] has a score of 12. A score of 10-12 equals high risk. On 4/15/25, at 11:37 a.m. Surveyor observed Certified Nursing Assistant (CNA)/Care Coordinator (CC)-P and CNA-CC in R100's room. CNA/CC-P asked R100 if she was ready and R100's bedding was removed. Surveyor observed there are pillows under R100's lower legs but R100's heels are resting directly on the mattress and are not being offloaded. On 4/16/25, at 7:10 a.m., Surveyor observed R100 in bed on her back with eyes closed and appears to be sleeping. There is a pillow along R100's left and right upper side and pillows under R100's lower legs. R100's right heel is resting directly on the mattress and the left heel is resting on the pillow. R100's heels are not being offloaded. On 4/16/25, at 9:55 a.m., Surveyor observed R100 in bed with the head of the bed elevated and a visitor by the bedside. There is a pillow under R100's upper left and right side and a pillow under each lower leg. Surveyor observed R100's heels are not being offloaded. On 4/17/25, at 7:19 a.m., Surveyor observed R100 awake in bed on her back with the head of the bed elevated. Surveyor observed there is a pillow under each lower leg. R100's heels are resting directly on the mattress and are not being offloaded. On 4/17/25, at 9:16 a.m. Surveyor observed R100 continues to be in bed on her back with the head of the bed elevated. R100's heels continue to be on the mattress and are not being offloaded. On 4/21/25, at 7:21 a.m., Surveyor observed R100 in bed with her eyes closed and the head of the bed elevated. There is a pillow under R100's right shoulder and under R100's left upper side. There is a pillow under each of R100's lower legs. Surveyor observed R100's heels are resting directly on the pillow and are not being offloaded. On 4/21/25, at 10:32 a.m., Surveyor observed R100 continues to be in the same position as the previous observation with R100's heels resting directly on the pillows. R100's husband informed Surveyor he repositioned his wife last night before he left and this is the way I left her which tells me they didn't change or reposition her. On 4/21/25, at 10:37 a.m. Surveyor asked CNA/CC-P what is being done so R100 doesn't develop pressure injuries on her heels. CNA/CC-P informed Surveyor R100 doesn't like boots and she wants her pillows a certain way. On 4/21/25, at 11:52 a.m., Surveyor observed R100 sitting in a Broda chair in R100's room. Surveyor asked R100 if staff offloads her heels. R100 started to mouth her words but Surveyor was unable to understand what R100 was mouthing and asked R100 to write on the white board. R100 wrote no when my feet hurt I have them or my family change the position. Surveyor asked R100 if she would let staff position her heels so they were hanging off the pillows. R100 mouthed yes. On 4/21/25, at 12:00 p.m., Surveyor asked Licensed Practical Nurse (LPN)-MMM how they are preventing pressure injuries from developing on R100's heels. LPN-MMM informed Surveyor normally try to put pillows under to try to float her legs. On 4/22/25, at 8:34 a.m., Surveyor asked Registered Nurse (RN) Supervisor-AA what the facility is doing to prevent pressure injuries from developing on R100's heels. RN Supervisor-AA informed Surveyor they should be floating her feet so her heals aren't touching either the pillows or blankets. RN Supervisor-AA informed Surveyor he can't specifically say if R100 has refused boots. Surveyor informed RN Supervisor-AA of the observations of R100's heels not being offloaded and R100's care plan doesn't address offloading heels nor is there any documentation that R100 refuses to have her heels offloaded. On 4/22/25, at 9:01 a.m., Surveyor observed R100 in bed on her right side. Surveyor observed there are pillows under R100's legs and R100's heels are being offloaded. Surveyor noted this is the first observation where R100's heels are being offloaded. On 4/22/25, at 11:22 a.m., Surveyor informed Director of Nursing (DON)-B of R100 at high risk of developing pressure injuries, the observations of R100's heels not being offloaded, and care plan does not have any approaches regarding R100's heels. 3.) R11 was initially admitted to the facility on [DATE] and has diagnoses that include chronic stage 4 pressure injury at the sacral area, dementia, chronic kidney disease stage 3, type 2 diabetes mellitus, major depressive disorder, weakness, history of myocardial infarctions and transient cerebral ischemic attacks. R11's quarterly minimum data set (MDS) dated [DATE] indicated R11 had moderately impaired cognition with a Brief Interview of Mental Status (BIMS) score of 12 and the facility assessed R11 needing extensive assist with repositioning with 2 staff members and total assist with 2 staff members for toileting hygiene and[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R414 was admitted to the facility on [DATE]. Diagnoses includes pleural effusion (fluid accumulates between lungs & chest wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R414 was admitted to the facility on [DATE]. Diagnoses includes pleural effusion (fluid accumulates between lungs & chest wall), acute respiratory distress, malignant neoplasm (cancer) of unspecified ovary, anxiety disorder, and depression. The hospital assessment/plan not dated under recommendations documents (1) Pleurx (drainage catheter) placed -Drain daily -Up to 1L drainage -Bedside nurse to complete self education for patient and patient's son -Interventional Pulm (pulmonary) f/u (follow up) as outpatient. (2) Neoadjuvant therapy (treatment given before the main treatment) for metastic ovarian cancer per Gyn/Onc (Gynecology/Oncology). R414's pre admit note dated 3/20/25, at 1:28 p.m., written by Director of Admissions/ Licensed Practical Nurse (LPN)-FF for admission diagnosis document R (right) pleural effusion. For PICC (peripherally inserted central line catheter) documents R brachial double lumen. Under notes documents R side chest tube-hospital sending back up Pleurx kit, NO chemo planned while in rehab. R414's admission note dated 3/20/25, at 4:00 p.m., written by Licensed Practical Nurse (LPN)-PPP documents Skin assessment:: Per Supervisor, BUE (bilateral upper extremity) bruising, Dressing R side. Devices/equipment (dentures, catheters, IVs (intravenous), CPAP (continuous positive airway pressure) etc):: Double lumen PICC RUE (right upper extremity), Bilateral HA (hearing aids). Bowel/Bladder continence:: Continent of bowel, Continent of bladder. admission Transfer Status:: 1 assist. Other assessment details:: General diet, Bilateral Ovarian CA (cancer), Dressing R side s/p (status post) Pleurx. R414's nurses note dated 3/20/25, at 11:10 p.m., written by Registered Nurse (RN)-X documents Pt (patient) is 77y/o (year old) Female recently diag (diagnosis) w/ (with) ovarian CA following Gyn Onc clinic visit. Admit to [Hospital initials] w/ Resp (respiratory) Distress S/sx (signs/symptoms) 2/2 (secondary to) pleural effusion. Pt arrived to facility via ambulance transport s/ family present. s/p pleurex placement, pressure Drgs (dressing) seen to R (right) flank covered w/ (with) cl (clear) Drsg (dressing). LCTA (lungs clear to auscultation), O2/sat (oxygen saturations) 994 sic (94)%RA (room air). Denied SOB (shortness of breath), no accessory muscle use, Res (respirations) 18reg. Pt AOX3 (alert orientated times three), mood/affect appropriate. Decision Yes, Code Full, consent obtained. Abd (abdomen) round, soft, active BS (bowel sounds), LBM (last bowel movement) 3/20, soft stool x1 (times one). No expressed pain/disc (discomfort) during assessment. Skin: scattered Iv site bruises BUE, DL mid-line R cephalic w/ sm (small) pooled of blood to insertion site. Flushed w/ NS (with normal saline) 10cc (cubic centimeters), patency confirmed. Excoriations to Bil (bilateral) groin, inner thighs, peri-areas and buttocks. Tx (treatment) initiated. 2+ Bil ankle edema, education provided on extre sic (extra) elevation. AVS (after visit summary) verified w/ Provider [Name] faxed/confirmed w/ pharmacy. Orientation to Rm (room), call light & bed functions provided. Hand off rpt (report) to incoming Noc (night) staff. R414's nurses note dated 3/21/25, at 12:51 p.m., written by LPN-JJ documents writer called into residents room by CNA (Certified Nursing Assistant) and therapy dept. (department) to meet w/ (with) resident and son. Son demonstrated cares for chest tube drainage and site care. Writer observed site; no inflammation or drainage present. There are approx. (approximately) 4 stitches present on pt's (patients) right side (mid intercostal) bra line holding chest tune in place. Pt uses padding underneath tubing and gauze w/ tegaderm on top for protective measures. Dressing must be removed prior to draining tube into PLEUR -X drainage vacuum bottle. Writer and son remove 1L (liter) of fluids. Drainage can be held if pt experiences pain. R414's SNF (skilled nursing facility) Initial Visit note dated 3/21/25 written by APNP (Advanced Practice Nurse Prescriber)-RRR under history of present illness documents Patient is a [AGE] year-old female with past significant medical history of rheumatoid arthritis, dyslipidemia (abnormal levels of fatty components in blood stream), GERD (gastroesophageal reflux disease), anxiety, insomnia, depression, osteopenia, CVA (cerebrovascular accident), ovarian mass, was seen at gynecology clinic on 3/6/2025 at [hospital name] found to have bilateral complex cystic solid adnexal (the space in female pelvic region) masses large right pleural effusion. Patient was admitted to hospital, CA (cancer antigen)125 was greater than 6000, patient did briefly require intubation due to acute respiratory distress shortly after CT (computed tomography) PE (pleural effusion) was obtained right-sided chest tube was placed was able to be extubated chest tube continued to have large output ranging from 600 to 1000 cc/day. Cytology of pleural effusion returned adenocarcinoma of m?llerian sic (mullerian) origin. Patient was also treated for suspected pneumonia with Rocephin. Patient did have cardiac stress test with normal myocardial perfusion, PICC line was placed, for anticipation of potential chemotherapy. Patient was started on carboplatin/paclitaxel on 3/14/2025. Due to increased CT output interventional radiology placed Pleurx drain. Patient was discharged in medically stable condition on 3/20/2025 and transferred to Village Manor Park for SAR (subacute rehab). Under assessment and plan includes documentation of * J90 - Pleural effusion, not elsewhere classified *: Monitor respiratory status, Pleurx care per hospital orders. R414's nurses note dated 3/22/25, at 2:46 p.m., written by LPN-SSS documents Res (Resident) left the building with the her son -AMA (against medical advice). Writer received report that this res was upset in regards to a drain/treatment. Day shift nurse stated to writer that she did not see any order in regards to a drain/treatment. Stated that she looked in the orders and didn't see any orders listed or charting. Writer did review orders and was reviewing DC (discharge) summary when staff nurse approached writer to state that this resident left the grounds. Res did not voice any concerns/complaints with writer before leaving. On duty RN made aware. R414's nurses note dated 3/22/25, at 5:54 p.m., written by RN Supervisor-QQ documents Writer received a call from [Hospital Name] ER social worker inquiring if supplies were sent with resident on admission. Supplies noted in room. Resident will be staying at hospital and not returning at this time. [Name] NP aware. COO (Chief Operating Officer) aware. Surveyor reviewed R414's physician orders and was unable to locate a physician order for the care of R414's right chest tube and PICC line. Surveyor reviewed R414's care plans and noted two care plans were developed. The ADL (activities daily living)/Mobility care plan with a start date of 3/20/25 and a Nutritional Status: I am at nutritional risk care plan with a start date of 3/21/25. The facility did not develop a baseline care plan for R414's right chest tube and PICC line. On 4/21/25, at 3:49 p.m., Surveyor informed RN-X Surveyor didn't see any order for the chest tube. RN-X informed Surveyor the hospital discharge had home health for the Pleurx. RN-X informed Surveyor she was not clear if home care or they were doing the chest tube. RN-X indicated she was off the next day, spoke with the night shift and ask them in the morning to clarify this. RN-X informed Surveyor this was not passed on and stated that was missed. Surveyor asked RN-X who starts the baseline care plans. RN-X informed Surveyor their infection control nurse or if RN-OOO is working she will help out. On 4/16/24, at 3:37 p.m., Surveyor read LPN-PPP her admission note for R414 dated 3/20/25 at 4:00 p.m. LPN-PPP informed Surveyor she only puts orders in if the supervisor ask. Surveyor asked LPN-PPP if she put R414's orders in. LPN-PPP replied no. Surveyor asked LPN-PPP if R414 had a chest tube. LPN-PPP replied yes and there was an issue with getting the equipment. LPN-PPP informed Surveyor she didn't lift the dressing but the supervisor said there was a tube under and the patient told her that it needed to be drained. Surveyor asked who would of put orders in the chest tube and PICC line. LPN-PPP replied first name of RN-X. LPN-PPP informed Surveyor the hospital didn't send the supplies for the chest tube so the son brought in one from home. LPN-PPP informed Surveyor she told RN Supervisor-AA that RN-X was suppose to put the order in but didn't. On 4/21/25, at 10:50 a.m., Surveyor asked RN Supervisor-QQ who develops baseline care plans. RN Supervisor-QQ informed Surveyor would think either MDS (minimum data set) or the nurse. RN Supervisor-QQ then stated the night shift supervisor usually starts the baseline care plan. Surveyor asked RN Supervisor-QQ if a resident has a chest tube would you expect a care plan be developed. RN Supervisor-QQ replied yes. On 4/21/25, at 11:28 a.m. Surveyor asked LPN-JJ if she remembers R414. LPN-JJ replied that's the lady with the chest tube. LPN-JJ explained R414 wasn't her patient but she was called into the room by a CNA (Certified Nursing Assistant) and therapy asking if she could meet with R414's son on how to drain the chest tube. LPN-JJ explained R414's son showed her how to drain the chest tube. LPN-JJ informed Surveyor the device was kind of big so possibly may need 2 people to drain it. LPN-JJ informed Surveyor the son wanted to make sure the chest tube was being drained as it was done the night before R414 was admitted and R414's son said it is drained one time a day. On 4/22/25, at 8:32 a.m., Surveyor informed RN Supervisor-AA Surveyor didn't see any orders for R414's chest tube & PICC line and asked RN Supervisor-AA if he knew anything about this. RN Supervisor-AA replied no. RN Supervisor-AA explained R414 was admitted on his day off and he had an appointment the next day so he came in late. Surveyor asked RN Supervisor-AA who is responsible for R414's baseline care plans. RN Supervisor-AA informed Surveyor the supervisor for the shift when R414 came in. On 4/22/25, at 11:32 a.m., Surveyor informed Director of Nursing (DON)-B there are no orders for the care of R414's chest tube and PICC line when she was a resident at the facility and there are no baseline care plans for the chest tube or PICC line. DON-B informed Surveyor after the 21st (3/21) she went on vacation and when she came back she heard of the situation. DON-B informed Surveyor she had a meeting with the supervisors as to why orders weren't transcribed. On 4/24/25, at 8:50 a.m., Surveyor asked Director of Admissions (DOA)/Licensed Practical Nurse (LPN)-FF to explain the facility's admission process. DOA/LPN-FF explained she reviews the referrals and has red, yellow, and green system to determine if yes they can come in or no. DOA/LPN-FF explained wounds go their wound care nurse and DON-B to make sure they can accommodate. Any denials go to Nursing Home Administrator (NHA) for approval. DOA/LPN-FF explained if she has any questions or if haven't done something prior she would go to DON-B to make sure they are able to take care of the resident. Surveyor asked about R414. DOA/LPN-FF informed Surveyor she reviewed her referral and noted R414 had a Pleurx. DOA/LPN-FF indicated she verified with the social worker in the hospital she had a Pleurx and was confident that they would be able to manage R414. DOA/LPN-FF explained she checked with central supply to see if they had any kits in house or had to be ordered. DOA/LPN-FF explained R414 was going to be admitted Thursday afternoon and asked the hospital for a back up kit and let central supply know R414 will be coming in. Surveyor asked DOA/LPN-FF who enters the orders after a resident is admitted . DOA/LPN-FF explained she takes the AVS (after visit summary) and enters all the medication orders for the nurses. The supervisor checks behind and inputs in other orders such as the Pleurx, wound orders, anything above the medications. Surveyor verified with DOA/LPN-FF she only enters the medication orders and the supervisor or who ever is doing the admission would input the other orders. DOA/LPN-FF replied yes. DOA/LPN-FF stated just the meds I'm suppose to be entering. Surveyor asked DOA/LPN-FF if they have admitted any other residents with chest tubes. DOA/LPN-FF informed Surveyor there was a lady not soon before R414 who had a chest tube but she was on hospice and passed away. No additional information was provided to Surveyor as to why there no physician orders for the care of R414's chest tube and PICC line and why there was no baseline care plan for R414's chest tube & PICC line. Based on interview and record review, the facility did not ensure residents received treatment and care in accordance with professional standards of practice for 2 (R514, R414) of 23 sampled residents reviewed for a change of condition or care to inserted medical devices. *R514 had 9 documented bowel movements in the month of April in 2025, that were documented as bright red or tarry and black. The bowel movements were not documented in a nursing progress note and there was no update to R514's physician, which had care planned interventions for R514's anticoagulation medication. *R414 did not have a physician order for the care of a chest tube or Peripherally Inserted Central Catheter (PICC) line, there was also not a baseline care plan for the care of the chest tube or the PICC line. Findings include: The facility policy titled Notification of Changes revised: 2/2025 documents: POLICY: it is the policy of this facility that changes in a resident's condition or treatment are immediately shared with the residents and/or the resident's representative, according to their authority, and reported to the attending physician or delegate. Nurses and other care staff are educated to identify changes in a resident status and define changes that require notification of the resident and/or their representative, and the resident's physician, to ensure the best outcome of care for the resident. PROCEDURE: 2. The nurse will notify the resident, resident's physician and the resident's representatives for non-immediate changes of condition on the shift the change occurs unless otherwise directed by the physician. 3. Document the notification and record any new orders in the resident's medical record in the EMAR. 1.) R514 was admitted to the facility on [DATE] and has diagnoses of permanent atrial fibrillation, diverticulitis of large intestines, enterocolitis due to clostridium difficile, long-term use of anticoagulants. R514's admission Minimum Data Set (MDS) assessment, dated 3/28/2025, had a Brief Interview Mental Score (BIMS) of 00, which indicates R514 is severely cognitively impaired. Under section B (hearing and sight) it documents a 2, which indicates that R514 sometimes is understood/understands. R514's care plan for blood thinner, dated 3/25/2025 documents: If side effects are noted, a nurse note should reflect this issue with immediate follow up notification to the physician via phone call. Monitor for presence or absence of active bleeding such as hematuria, petechiae, bruising, bloody stools, or nosebleeds at least daily, every shift: day, evening and night. R514's current order for Eliquis is: Eliquis 5 milligram tablet, take orally for blood clot prevention, twice a day. There were 9 documented bowel movements that were either marked as bright red in color or tarry black in color, there is no progress note of assessment or physician update with any of the documented bowel movements. 1- 4/4/2025 large, bright red and brown for color 2- 4/5/2025 large, bright red and brown for color 3- 4/10/2025 large, bright red and brown for color 4- 4/14/2025 large, bright red and brown for color 5- 4/15/2025 medium, tarry/black for color 6- 4/15/2025 large, bright red and brown for color 7- 4/19/2025 large, bright red and brown and tarry black for color 8- 4/21/2025 large, bright red and brown for color 9- 4/22/2025 large, bright red and brown for color On 4/23/2025, at 10:58 AM, Surveyor interviewed certified nursing assistant (CNA)-GGGG, who described documented bowel movement for R514 on 4/22/2025 with the appearance of oatmeal but red and brown in color, stated blood appeared to be in it. CNA-GGGG stated this was reported to licensed practical nurse (LPN)-HHHH on 4/22/2025. On 4/23/2025, at 9:59 AM, Surveyor interviewed LPN-II, who stated R514 was not being monitored for red or black color in bowel movements. LPN-II indicated that nothing was documented on the 24-hour board from last night, there was no update from the nurse on shift report. LPN-II stated that if there was a report of red or black color found in R514's bowel movement, it should be reported to the nurse, so the nurse can observe. Surveyor and LPN-II looked back on the 24-hour board from 4/10/2025 to current and no mention of red or black color in bowel movements were documented. LPN-II indicated that the cna staff should be telling the nurses about any bleeding observed. On 4/23/2025, at 10:16 AM, Surveyor informed Registered Nurse (RN) supervisor-QQ, that it is documented in R514's bowel documentation that R514 is having bright red and tarry black color noted in the bowel movements. RN Supervisor-QQ indicated that RN Supervisor-QQ is adding orders to monitor for bleeding to R514's orders. On 4/23/2025, at 10:30 AM, Surveyor informed Director of Nursing (DON)-B, of concern with documented bowel movements that are marked as bright red or tarry black in color, DON-B stated it is on the care plan to monitor this. Surveyor informed DON-B the concern of it being reported to the nursing staff is what surveyor is informing DON-B of. Surveyor informed DON-B that RN Supervisor-QQ stated that she will be adding orders for monitoring. On 4/23/2025, at 2:24 PM, Surveyor interviewed LPN-HHHH, who informed surveyor that LPN-HHHH was not updated about any stool at all for R514. LPN-HHHH stated that if it was reported that black or red color was observed then LPN-HHHH would have updated the supervisor, called a MD, assessed and completed a full workup for R514. On 4/23/2025, at 2:39 PM, Surveyor interviewed LPN-II, who stated the floor nurses do not go over the CNA documentation as they do not have time to review this. LPN-II stated that RN Supervisor-QQ might be the one to ask about who goes over this documentation. On 4/23/2025, at 2:56 PM, Surveyor interviewed APNP-JJJJ, who indicated being updated one time, verbally a couple of days ago that a small amount of blood in R514's stool was noted. APNP-JJJJ stated to be watching R514's labs closely due to number of loose stools R514 was experiencing. APNP-JJJJ stated staff should be telling APNP-JJJJ about any bleeding, and if notified, APNP-JJJJ would check hemoglobin and order labs for R514. APNP-JJJJ indicated at the time of the interview that no one asked APNP-JJJJ to see R514 related to bloody stools. On 4/24/2025, at 8:10 AM, Surveyor interviewed RN Supervisor-QQ, who stated that RN Supervisor-QQ does not go over the CNA documentation to look at what they are charting. RN Supervisor-QQ indicated that they will look to make sure it's being done but no one looks over what is being documented. On 4/24/2025, at 12:02 PM, Surveyor interviewed DON-B, who indicated that clinical staff should be going over what the CNA's are documenting. Surveyor informed DON-B of staff interview with LPN-II stating that they don't do that and don't have time to do that. Surveyor also informed DON-B of interview with RN Supervisor-QQ as well stating that no one reviews what is charted but that its just reviewed that something is being documented. Surveyor explained to DON-B that as of now the facility has no documented assessment completed for the documented 9 discolored bowel movements from R514, there is changes of condition with this resident being documented by CNA staff and no assessment or medical professional update occurring after. DON-B stated that APNP-JJJJ is the one that goes over the bowel movements and would see if there was a concern. Surveyor informed DON-B that during interview with APNP-JJJJ that 9 discolored bowel movements of red or black were not reported to APNP-JJJJ. On 4/24/2025, at 12:38 PM, Surveyor interviewed APNP-JJJJ, who indicated she can review bowel movements but just the size and amount but no other descriptors like color. APNP-JJJJ stated that APNP-JJJJ expectations is for staff to update APNP-JJJJ on any bloody stools. APNP-JJJJ indicated not having time to go through all that information and that what she is doing with reviewing is in addition to staff updates and not to replace updates. On 4/24/2025, at 12:43 PM, Surveyor informed NHA (CEO)-A, DON-B, and Director of clinical operations-D, of the concern with R514's change of condition with 9 documented bowel movements that were either documented as bright red, or tarry black in color not being assessed or reported to physician as care plan indicates. Surveyor also explained that the care plan also documents that a progress note should be placed with any side effects to blood thinner medication. No additional information was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0685 (Tag F0685)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R614 was admitted on [DATE] with diagnoses that included: Cognitive Communication Deficit and Alzheimer's Disease. R614's MD...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R614 was admitted on [DATE] with diagnoses that included: Cognitive Communication Deficit and Alzheimer's Disease. R614's MDS (Minimum Data Set) assessment with an assessment reference date of 3/31/25 documents: Section C cognitive patterns a BIMS (Brief Interview for Mental Status) score of 6, indicating severe impairment of cognition for R614. Section B Hearing, Speech and Vision documents R614's ability to hear as moderate difficulty (speaker has to increase volume and speak distinctly). Section B Hearing, Speech and Vision documents R614's hearing aid or other hearing appliance used as yes. R614's Physician's Order dated 3/29/25, at 05:49 PM, documents: Right hearing aide {SIC}: Nurse to ensure HA (hearing aid) is in place in the AM and off @ HS (hour of sleep) and return back to designated container in medication cart. Frequency: twice a day. Special Instructions: Hearing Impairment. R614's April 2025 Medication Administration Record (MAR) documents: Right hearing aide {SIC}: Nurse to ensure HA (hearing aid) is in place in the AM and off @ HS (hour of sleep) and return back to designated container in medication cart. Surveyor noted the MAR has been signed out as completed every morning and evening shift since R614's return from the hospital on 4/11/25. R614's CNA assignment sheet dated 4-17-25 Section titled Communication documents: 1. check that hearing aid(s) is clean, functioning, and properly placed. Store hearing aid(s) in safe location when not in use. R614's Care Plan titled: Communication, R614 has potential for receptive and expressive language barriers due to Alzheimer's dementia, cognitive losses, hearing loss, slurred speech. Start date: 4/6/2025. R614's Approach section documents: 1. Approach start date 4/6/25, Ask simple yes or no questions. 2. Approach start date 4/6/25, Check that hearing aid(s) is clean, functioning, and properly placed. Store hearing aid(s) in a safe location when not in use. 3. Approach start date 4/6/25 Encourage and assist (R614) to sit at the front on any activity to enhance (R614's) enjoyment. 4. Approach start date 4/6/25, Face (R614) when speaking. 5. Approach start date 4/6/25, Obtain (R614's) attention before speaking. 6. Approach start date 4/6/25, Provide quiet, non-hurried environment free of background noises and distractions. 7. Approach start date 4/6/25, Audiologist/Speech Language pathologist/Speech Therapist PRN. Follow recommendations PRN. 8. Approach start date 4/6/25, Repeat phrases as needed. Rephrase if necessary. 9. Approach start date 4/6/25, Speak clearly and adjust tone as needed. R614's Nursing note dated 4/9/25, at 9:52 PM, documents: Patient still in hospital Family picked up right hearing aid today at 1615. Family asked that he please have hearing aid while he's awake and states that she is aware that he sometimes takes them out but will keep an eye out. R614's Nursing note dated 04/11/2025, at 9:32 PM, documents: Patient was readmitted today around suppertime. He came from (name of hospital) . His left hearing aid is in the med cart narc box. This is the only hearing aid he came with from the hospital. Family said she has the other 2 hearing aids . R614's Nursing note dated 04/14/2025, at 05:59 AM, documents: Monitoring readmission. Resident alert per baseline, needs anticipated by staff. Appears to be readjusting well, HOH (hard of hearing). Hearing aids in narc cart . On 4/15/25, at 12:15 PM, Surveyor observed that R614 was up and dressed and had no hearing aid present in either ear. Surveyor attempted to speak to R614. R614 looked at Surveyor and did not answer Surveyor's questions. On 4/15/25, at 330 PM, Surveyor observed that R614 was dressed lying on bed and did not have a hearing aid in either ear. Surveyor did observe a pocket talker with headphone attachment on R614's bedside table. On 04/16/25, at 07:48 AM, Surveyor interviewed R614. Surveyor asked R614 about the location of R614's hearing aids. R614 pointed to his right ear and then put both hands up and mouthed to Surveyor I don't know. On 04/16/25, at 07:49 AM, Surveyor interviewed Medication Technician (MT)-AAA. As the Surveyor exited R614's room, MT-AAA was passing meds on the unit. MT-AAA informed the Surveyor he (R614) is nonverbal. Surveyor informed MT-AAA that the Surveyor was able to understand R614. Surveyor asked MT-AAA maybe R614 needs hearing appliances and may be hard of hearing. Surveyor asked MT-AAA if R614 had hearing aids. MT-AAA informed Surveyor that MT-AAA didn't know if R614 had hearing aids. MT-AAA informed Surveyor MT-AAA just started working here recently. Surveyor asked MT-AAA where would staff find information about a resident's hearing aids. MT-AAA informed Surveyor that MT-AAA could look that up in the computer. Surveyor asked MT-AAA what made MT-AAA think R614 was nonverbal. MT-AAA informed Surveyor R614 doesn't talk to MT-AAA when MT-AAA speaks to R614. Surveyor informed MT-AAA that R614 mouthed to the Surveyor that R614 doesn't know where R614's hearing aids are. MT-AAA informed Surveyor that MT-AAA doesn't know if R614 has hearing aids, because R614 doesn't really speak much to MT-AAA. On 04/16/25, at 07:52 AM Surveyor interviewed Register Nurse Supervisor (RN)-QQ. Surveyor asked RN-QQ if R614 had hearing aids, but RN -QQ was on the way to a meeting and would get back to the Surveyor about the hearing aids. On 04/17/2, at 09:30 AM, Surveyor interviewed R614 who was in bed fully clothed. Surveyor asked R614 if R614 needed anything. R614 informed Surveyor that R614 had not eaten yet and repeated go get me something. On 04/17/25. at 09:33 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-W. Surveyor informed CNA-W that the Surveyor tried to speak to R614, and it seemed R614 couldn't hear the Surveyor very well. Surveyor asked CNA-W if R614 had hearing aids or was the pocket talker on the table next to him used instead of hearing aids. CNA-W informed the Surveyor that CNA-W hadn't been over on this unit in a month. CNA-W informed the Surveyor that CNA-W didn't really know if R614 had hearing aids. Surveyor asked where CNA-W could look to find out about hearing aids. CNA-W informed Surveyor CNA-W would look at the care plan or find out in report. Surveyor asked CNA-W where the care plan is located. CNA-W informed Surveyor it is in the matrix computer program. CNA-W informed Surveyor that CNA-W was not sure if the pocket talker on the table was R614's hearing aid or not. CNA-W walked away from the Surveyor. On 04/17/25, at 09:41 AM, Surveyor observed Director of Dietary-SS brought a food tray for R614. Director of Dietary-SS kept knocking asking R614 to come in with the food tray. Surveyor informed Director of Dietary-SS that R614 didn't have R614's hearing aids on and likely could not here the knocking. On 04/17/25, at 09:47 AM, Surveyor interviewed Activities Therapist (AT)-ZZ. Surveyor asked AT-ZZ what AT-ZZ's role on the unit was. AT-ZZ informed Surveyor that AT-ZZ is the activities person. Surveyor asked AT-ZZ if AT-ZZ works with R614 routinely. AT-ZZ informed Surveyor that AT-ZZ worked with R614 at R614's previous residence. AT-ZZ informed Surveyor not as much since R614 came to this facility. Surveyor asked AT-ZZ if AT-ZZ thought R614's hearing problems created any problems for R614's participation in activities. AT-ZZ informed Surveyor it may partly be affected by R614's hearing but R614 frequently wants to stay in bed during this initial adjustment period. Surveyor asked AT-ZZ where the R614's hearing aids were located. AT-ZZ informed Surveyor It is a pocket talker. AT-ZZ informed Surveyor that AT-ZZ didn't believe R614 has a hearing aid. AT-ZZ informed Surveyor R614 mostly uses the pocket talker when R614's family is here. AT-ZZ informed the Surveyor some residents just do not like using the pocket talker. Surveyor asked AT-ZZ if R614 had a hearing aid besides the pocket talker on the bedside table and where would staff find that information. AT-ZZ informed the Surveyor AT-ZZ was not aware of any hearing aid for R614. AT-ZZ informed Surveyor that AT-ZZ spends a lot of time with R614 on a one-to-one basis because AT-ZZ knows R614 well from the previous assisted living facility. On 04/17/25, at 09:51 AM, Surveyor observed that R614 had no hearing aids in R614's ears. CNA-O was trying to talk R614 into sitting up while eating in bed. CNA-O informed Surveyor that R614 had wheeled back independently from the dining room and transfer independently back into R614's bed. CNA-O informed the Surveyor R614 doesn't want to sit up to eat and needs to sit up to be safe. Surveyor observed CNA-O had to use an elevated volume during the conversation with R614. Surveyor has observed that the pocket talker has not been used with any interactions with R614 so far. On 04/17/25, at 09:51 AM, Surveyor interviewed CNA-O. Surveyor asked CNA-O if R614 used a hearing aid and not the pocket talker on R614 bedside table. CNA-O informed the Surveyor that CNA-O believed the pocket talker on his table was R614 hearing device. Surveyor asked CNA-O if CNA-O was aware there were hearing aids noted in R614's care plan. CNA-O informed Surveyor CNA-O believed R614's hearing device (pocket talker) was on R614's bed table. On 04/17/25, at 09:55 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-II. Surveyor asked LPN-II if LPN-II if R614 had a hearing aide. LPN-II informed Surveyor that LPN-II didn't know if R614 had a hearing aid. LPN-II informed Surveyor that R614 hears LPN-II just fine. CNA-O then informed LPN-II that R614 has the pocket talker which R614 takes off and doesn't like to wear. Surveyor asked both LPN-II and CNA-O if R614 had a hearing aid for R614's ear along with the pocket talker. CNA-O informed Surveyor CNA-O wasn't aware of any other hearing devices. Surveyor asked where would staff find out about R614's hearing concerns or appliances. LPN-II informed the Surveyor that R614 has no hearing aids that LPN-II was aware of. LPN-II informed Surveyor that R614 hears LPN-II just fine every time LPN-II speaks to R614. On 04/21/25, at 09:12 AM, Observed a hearing aid in R614's right ear. Surveyor asked R614 if R614 had a hearing in today. R614 informed Surveyor yes pointed to R614's right ear. On 04/21/25, at 11:58 AM, Surveyor informed Nursing Home Administrator (NHA)-C that Surveyor observed that R614 had not been provided R614's hearing aids from 4/15/25 through 4/17/25 as directed by R614's physician's orders and Care Plan. Surveyor informed NHA-C while interviewing staff many were not aware of R614 having hear aids. Surveyor informed NHA-A that staff knew where to find the information and that the hearing aids were in the medication administration record, care plan, and R614 had a physician's order for R614's hearing aids. Surveyor informed the NHA-C that 4/21/25 was the first day the Surveyor observed that R614 had a hearing aid in R614's ear. Surveyor informed NHA-C the other concern was the staff had no knowledge that R614 had hearing aids. Surveyor informed NHA-C that nursing charting indicated that family wanted the hearing aids placed daily. Surveyor informed NHA-A that one staff member believed the resident was nonverbal because R614 didn't speak to her. NHA-C informed the Surveyor that the resident had a short hospital stay and staff may not have remembered. Surveyor asked NHA-C if NHA-C felt that the staff should at least check the medication administration record, physician's orders, families wishes and care plan especially when all this documentation is very clear about R614's having hearing aids placed daily. NHA-C asked the Surveyor if the issue is staff didn't know about R614's hearing aids or that they were not placed in R614's ear. Surveyor asked NHA-C if NHA-C felt it was critical to make sure a resident had hearing appliances in so a resident can communicate. NHA-C answered yes, a resident should have their hearing appliances placed. Surveyor asked NHA-C if NHA-C thought staff should know the care plan and follow the physician's orders for R614's hearing aids. NHA-C informed Surveyor yes, they should know to check the orders and the care plan. Surveyor informed NHA the issue is the facility staff didn't assure that R614 had his hearing appliances to ensure that R614 could communicate appropriately in a comfortable and dignified manner. Surveyor informed NHA-C staff didn't try in the 3 days of Surveyor observations and interviews to find out if R614 had hearing aids even after the Surveyor inquired frequently about R614's hearing. Surveyor told NHA-C that staff told the Surveyor the facility provided a packet talker, telling the Surveyor it was the only hearing appliance R614 had despite hearing aids being on the CNA care cards, care plan, physician's orders and on R614's MAR. Surveyor informed NHA-C that the pocket talker was never observed being used for R614 by Surveyor. NHA-C informed the Surveyor the staff should have looked in the care plan and made sure the resident had hearing aids placed rather than just raising their voices when they speak to R614. Based on observation, interviews, and record review, the facility did not ensure residents with hearing impairment received proper treatment and assistive devices including arrangements for an audiology (ear doctor) for 2 of 3 (R3 and R614) residents reviewed for hearing. * Staff was observed not using communication devices to communicate with R3. R3 did not have an audiology consult for assess R3's hearing ability. * Surveyor observed R614 without R614's hearing aids on 4/15, 4/16, & 4/17/25. R614 has a Physician's order and Care Plan directing daily placement of R614's hearing aids because of R614's hearing deficits. The facility failed to ensure R614's right to communicate and interact with R614's environment in a comfortable and dignified manner. Findings include: 1.) R3 was admitted to the facility on [DATE] with diagnoses which include unspecified hearing loss of unspecified ear and multiple unrelated diagnoses. R3's Significant Change Annual Minimum Data Set (MDS), dated [DATE], documents R3 has a brief Interview for Mental Status (BIMS) score of 06, indicating R3 has moderately impaired cognition. R3 does not have behaviors or rejection of care, does not exhibit wandering behaviors, has moderate difficulty with hearing ability. R3's Annual MDS, dated [DATE], documents R3 has a BIMS score of 09, indicating R3 has moderately impaired cognition. R3 does not exhibit behaviors or rejection of care and has adequate hearing ability. On 04/15/2025, at 09:50 AM, Surveyor attempted to speak with R3. Surveyor noted R3 was very hard of hearing and was unable to hold a conversation due to being unable to hear the Surveyor. Surveyor reviewed R3's document, titled Care Plan with a start date of 12/03/2024; which documents, R3 has disturbed sensory perception Auditory. Approaches include, adjust tone and speak directly, call light within reach, explore technology such as amplifiers, modifiers for telephones and services for hearing impaired, provide assistance with communication devices, provide verbal cueing and reorientation if indicated, reduce/minimize environmental noise, speak to resident's unaffected ear and repeat/rephrase if necessary. Surveyor reviewed R3's Electronic Health Record (EHR) and noted the following order, may be seen by dentist/ podiatrist/ psychologist/ psychiatrist/ audiologist/ optometrist/ wound. Surveyor was unable to locate an audiology consult in R3's EHR. On 04/16/2025, at 08:09 AM, Surveyor observed LPN-FFFF loudly communicating with R3. R3 was observed to have troubles hearing LPN-FFFF by asking LPN-FFFF to repeat what LPN-FFFF said, and R3 saying huh. Surveyor asked LPN-FFFF how staff communicates with R3 when R3 has troubles hearing staff, LPN-FFFF indicated that they will speak loudly in R3's ear. Surveyor asked LPN-FFFF if R3 uses hearing aids, LPN-FFFF indicated that R3 does not have hearing aids or hearing device. On 04/17/2025, at 03:29 PM, Surveyor requested R3's audiology consult from the Facility. Surveyor noted a progress note, dated 04/18/2025, at 02:42 PM, written by SW-MM documenting, met with resident regarding request for hearing test. Resident is agreeable to having a referral for a hearing test. SW sent referral to Home Hearing Aid Services for a hearing test to be scheduled for resident. On 04/21/2025, at 10:42 AM, Surveyor asked DON-B regarding R3's audiology consult. DON-B indicated DON-B will look into that and has spoken to R3 about it. On 04/22/2025, at 09:28 AM, Surveyor interviewed SW-MM. SW-MM indicated R3 does not want to use a pocket talker. SW-MM indicated that R3 had hearing aids, but R3 insisted on having them in R3's room, which R3 has since misplaced the hearing aids on multiple occasions and does not want staff helping locate them. SW-MM was unaware of the last time R3 had R3's hearing aids and indicated R3 will be evaluated by audiology for hearing aids. On 04/22/2025, at 10:48 AM, The Facility informed Surveyor there is no policy for hearing devices. On 04/22/2025, at 03:26 PM, Surveyor informed the Facility of the concerns regarding R3 not being evaluated by audiology and not using alternative methods of communication for R3 to ensure R3 could hear staff efficiently. No further information provided at time of write up.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure 1 (R100) of 3 residents with limited range of mot...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure 1 (R100) of 3 residents with limited range of motion receive appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion. Range of motion was not provided to R100 during two personal care observations per R100's plan of care. Findings include: The facility's policy titled, Range of Motion and reviewed 4/25 under policy documents Therapeutic care will be provided to assist residents in maintaining ADL's (activities daily living) and to prevent contractures and maintain the flexibility needed to perform self-cares and maintain mobility. Under the section General Information includes documentation of 4. Move each joint through its range of motion about 5 to 10 repetitions or as tolerated by residents when resistance is felt. R100 was admitted to the facility on [DATE] with diagnoses which include chronic respiratory failure, dependence on respirator (ventilator), Encephalopathy (general brain dysfunction characterized by alteration in brain function or structure), Quadriplegia (paralysis of all four limbs), and Guillain-Barre syndrome (rare neurological disorder where the body's immune system attacks the peripheral nervous system). R100's admission MDS (minimum data set) with an assessment reference date of 2/12/25 has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. For functional limitation in range for motion R100 is assessed as having upper extremity and lower extremity impairments on both sides. R100's ADL (activities daily living) CAA (care area assessment) dated 2/19/25 under analysis of findings documents This CAA triggers as resident is dependent for all activities of daily living. Resident somehow developed botulism and become paralyzed and is now on a vent with trach. She does not get up by choice as she says that she is too fatigued. Is working in OT/PT (occupational therapy/physical therapy) to gain strength and endurance. R100's ADLs Functional Status/Rehabilitation Potential ADLs care plan with a start date of 2/12/25 includes an approach with a start date of 2/12/25 & edited 4/13/25 of Assist resident with upper and lower body range of motion exercises with cares and encourage resident to participate as able. R100's Certified Nursing Assistant (CNA) care card includes an approach with a start date of 2/12/25 of Assist resident with upper and lower body range of motion exercises with cares and encourage resident to participate as able. On 4/15/25, at 10:16 a.m., Surveyor asked R100 if staff washed her up today. R100 shook her head no. Surveyor asked R100 permission to observe staff wash her up. R100 mouthed yes, please. On 4/15/25, at 11:03 a.m. Surveyor asked Certified Nursing Assistant (CNA)/Care Coordinator (CC)-P if she has done R100's morning cares today. CNA/CC-P she is going to lunch and then will be doing R100. Surveyor informed CNA/CC-P Surveyor would like to go with her when she does cares. CNA/CC-P then informed R100 she is going to lunch and then will get her up asking R100 if she will be ready. On 4/15/25, at 11:37 a.m., Surveyor observed CNA/CC-P and CNA-CC place PPE (personal protective equipment) on and remove the bedding off R100. CNA/CC-P & CNA-CC removed the pillows from under R100's lower legs, R100's upper left side and the blue foam & pillow under R100's upper right side. R100's gown was removed and placed on the chest. CNA-CC washed R100's face while CNA/CC-P removed the dressing around R100's G (gastrostomy) tube, washed R100's abdomen, under arms, arms and squeezed water over R100's peri water. CNA/CC-P & CNA-CC dried the areas CNA/CC-P had washed. CNA/CC-P unfastened the catheter strap stating it's tight and then washed R100's frontal perineal area. CNA/CC-P removed her gloves, washed her hands and placed gloves on. CNA/CC-P placed deodorant on R100 and asked if she's ready to roll towards CNA-CC. CNA/CC-P & CNA-CC positioned R100 to the right side of the bed and then rolled R100 onto her left side. CNA/CC-P washed R100's back, squeezed water on R100's buttocks and using a chux removed stool from R100's rectal area. CNA/CC-P squeezed water on R100's rectal area and washed R100's rectal area & buttocks. CNA/CC-P removed her gloves, washed her hands and placed gloves on. CNA/CC-P wiped R100's mouth with a towel, applied barrier cream on R100's buttocks, removed her gloves, washed her hands, and placed gloves on. CNA/CC-P placed a chux & sling under R100's right side, informed R100 they were going to roll her towards CNA/CC-P and positioned R100 on the right side. CNA-CC removed the soiled items and dried R100 buttocks. The chux and sling were straighten out, a towel was placed over R100's frontal area and staff placed a gown on R100. CNA/CC-P applied lotion to R100's arms, feet, & legs and crossed the sling between R100's legs. CNA/CC-PP & CNA-CC removed their gloves & washed their hands. At 12:09 p.m. Licensed Practical Nurse (LPN)-MMM entered R100's room, disconnected R100's tube feeding, flushed the tube with 60 cc (cubic centimeters) of water and placed dressing around R100's G tube and suprapubic site. CNA/CC-P placed gripper socks on R100 and LPN-MMM suctioned R100. At 12:15 p.m. CNA-CC brought the full body mechanical lift over by R100's bed and staff connected the full body mechanical lift sling to the lift. During this observation Surveyor did not observe either CNA/CC-P or CNA-CC perform range of motion nor did they asked R100 about doing range of motion. On 4/17/25, at 10:00 a.m., Surveyor observed CNA-BB wearing PPE (personal protective equipment) in R100's room. At 10:01 CNA-CC, wearing PPE, entered R100's room with a full body mechanical lift. CNA-CC washed R100's face while CNA-BB removed R100's gown placing the gown on R100's chest. CNA-BB washed R100's chest & underarms, placed deodorant on and asked R100 if she wants powder under her breasts. CNA-CC removed her gloves, washed her hand, placed gloves on, lowered the head of the bed down and R100's tube feeding was shut off. CNA-BB placed a gown on R100 and pillows were removed from R100's upper right & lower side. CNA-BB washed R100's frontal peri area telling R100 she has to move her legs apart. R100 was positioned on the left side and CNA-BB washed R100's rectal area to remove stool multiple times. A sling was placed under R100 and R100 was positioned to the other side. CNA-CC rewashed R100's buttocks to remove stool with disposable wipes, removed the soiled items, removed her gloves, washed her hands, and placed gloves on. The sling and soaker pad were straightened and staff crossed the sling between R100's legs. Surveyor observed during this observation neither CNA-CC or CNA-BB performed range of motion nor did either staff member ask R100 about doing range of motion. On 4/17/25, at 11:31 a.m., Surveyor asked PT (physical therapist)-H where Surveyor would find what the facility was doing so R100's contractures do not decline. PT-H informed Surveyor it would be in the care plan. Surveyor asked PT-H when the CNA's would be expected to do range of motion. PT-H informed Surveyor when doing cares, washing them up would move each joint. Surveyor asked PT-H if there is a specific number of times the CNA would move a resident's joint. PT-H informed Surveyor not sure what they were trained on and that would be a [first name] of Director of Nursing (DON)-B question. On 4/17/25, at 12:55 p.m. Surveyor asked CNA-BB how she knows which residents she should do range of motion for. CNA-BB replied it would be on the care card. Surveyor asked CNA-BB if there is anyone on the unit that requires ROM (range of motion). CNA-BB replied [first name of R105] then stated let me check, don't want to give you the wrong answer. CNA-BB then went to the computer screen in the hallway. Surveyor then asked what range of motion they do for R100. CNA-BB informed Surveyor she would asked R100 as R100 doesn't like when her legs are moved and she can move her arms so we really don't do anything with her arms. I would asked her what she wanted us to do. Surveyor informed CNA-BB Surveyor did not observed range of motion being done for R100 or not being asked about any range of motion. On 4/17/25, at 1:02 p.m., Surveyor asked Licensed Practical Nurse (LPN)-JJ how the CNAs know who they are suppose to do range of motion for. LPN-JJ replied it should be on the CNA care cards. On 4/17/25, at 2:04 p.m. Surveyor observed R100 sitting in a Broda chair in her room. Surveyor asked R100 when staff are washing her up do they ask her about doing range of motion, moving her joints. R100 mouthed no. R100 communicates by mouthing her words or writing on a white board. On 4/17/25, at 2:15 p.m., Surveyor asked Registered Nurse (RN) Supervisor-AA if range is motion is on the CNA care card would the CNAs be expected to perform range of motion. RN Supervisor-AA replied yes that is correct. Surveyor asked RN Supervisor-AA how many repetitions for each joint would the CNA do. RN Supervisor-AA replied that I would have to look into, would have to ask therapy. Surveyor informed RN Supervisor-AA during two care observations Surveyor did not observe range of motion being done for R100 nor did staff ask about doing range of motion.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews the facility did not provide pharmaceutical services, including services that...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews the facility did not provide pharmaceutical services, including services that assure the accurate storage, dispensing and administering of all drugs and biological's to meet the needs of residents for 1 of 22 residents (R10) investigated for proper medication administration. *R10 did not have the correct order for her B12 injection transcribed Findings include: R10 was admitted to the facility on [DATE] with diagnoses that included Vitamin B Deficient Anemia due to Intrinsic Factor Deficiency. R10's Significant Change in Status Minimum Data Set, dated [DATE] documented a Brief Interview for Mental Status Score of 15 (fully intact long and short term memory), R10 is able to make her own care and financial decisions. On 4/22/25 at 1:30 PM R10's Vitamin B injectable medication was observed in R10's room where she stores it. The bottle documented: methylcobalamin (Vitamin B12) 20 milligrams (mg) per milliliter (ml) inject 1 ml daily (20,000 micrograms) (mcg). R10 indicated the nurses had been giving her injection daily with the medication in her room for several months. R10 indicated she obtains the medication herself as the facility pharmacy is too expensive. On 4/22/25, R10's current physician's orders were reviewed and documented: cyanocobalamin (vitamin B-12) 1,000 mcg daily with a start date of 12/18/24. On 4/22/25, R10's Medication Administration Records (MAR) from 1/1/25 to 4/21/25 were reviewed and documented: cyanocobalamin (vitamin B-12) 1,000 mcg daily was administered and signed out by a nurse daily. On 4/22/25 at 4:11 PM Registered Nurse Supervisor-AA brought in R10's corrected order for methylcobalamin 20,000 mcg injected daily. The above findings were shared with Former Nursing Home Administrator-C and Director of Nurses-B on 4/22/25 at 3:30 PM. Additional information was requested if available, None was provided as to why R10's medication order was transcribed incorrectly.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure adequate monitoring for adverse reactions/side effects of psyc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure adequate monitoring for adverse reactions/side effects of psychotropic medications, or behavior monitoring required for use of psychotropic medications for 1 (R1) of 6 residents reviewed for psychotropic medications. R1 does not have any behavior monitoring in place related to their use of psychotropic medication (Buspar). Findings include: R1 was admitted to the facility on [DATE] with diagnoses including anxiety disorder and major depression. R1's Quarterly MDS (Minimum Data Set) Assessment with an assessment reference date of 1/16/2025 indicates R1 received an antidepressant medication during the assessment period. Surveyor reviewed R1's electronic medical record and could not locate a person-centered care plan addressing the need to monitor for adverse side effects related to the use of an antidepressant. R1's medical record was reviewed including physician orders, MARs (Medication Administration Records) TARs (Treatment Administration Records) and comprehensive care plans. R1's physicians orders document the following: . 1/10/2025 .Buspar (an antidepressant medication) 10 milligrams, three times daily . Surveyor reviewed R1's MARs and TARs for November 2024-April 2025. Surveyor was unable to located any medication monitoring related to R1's use of the antidepressant medication Buspar. On 4/23/2025 on 2:16 PM, Surveyors conducted interview with Director of Clinical Operations-D regarding expectation for side effect monitoring for a resident receiving the medication Buspar,an antidepressant medication. Director of Clinical Operations-D replied that they would expect a resident receiving psychoactive medications to have behavior monitoring at least daily. On 4/23/2025 at the daily exit meeting, Surveyors informed Director of Nursing (DON)-B that Surveyor was unable to locate any behavior or side effect monitoring for R1's use of Buspar, an antidepressant medication, in their medical record.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the Facility did not ensure there was a medication error rate below 5 percent. There were 3 medication errors in 35 opportunities which resulted in a...

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Based on observation, interview, and record review the Facility did not ensure there was a medication error rate below 5 percent. There were 3 medication errors in 35 opportunities which resulted in a medication error rate of 8.57%. Medication errors were identified for R38 & R82. * R38's Sodium Chloride was crushed. * R82 received the incorrect dosage of Vitamin D and was administered multivitamin with minerals instead of adult multivitamin Findings include: 1. On 4/17/25, at 11:06 a.m., Surveyor observed Licensed Practical Nurse (LPN)-DD prepare R38's medication which consisted of one tablet Baclofen 20 mg (milligrams), one capsule Mexiletine 150 mg, and Sodium chloride 1 gm (gram). LPN-DD opened the capsule Mexiletine 150 mg and crushed Baclofen 20 mg & Sodium Chloride 1 gm separately and then poured all three medications together in one medication cup. At 11:13 a.m. LPN-DD washed her hands and placed the appropriate PPE (personal protective equipment) on. LPN-DD flushed the G (gastrostomy) & J (jejunostomy) tube with 30 cc (cubic centimeters) of water and administered R38's medication through the G tube. On 4/21/25, at 4:02 p.m., Surveyor asked Registered Nurse (RN) Supervisor-QQ if Sodium Chloride should be crushed. RN Supervisor-QQ informed Surveyor she thinks it's suppose to be dissolved in water. This observation resulted in one medication error for R38. 2.) On 4/22/2025, at 8:25 AM, Surveyor observed RN (Registered Nurse)-LL prepare R82's medication which consisted of Aspirin 81 milligrams(mg) one tablet (tab), bupropion hydrochloride 300 mg 1 tab, vitamin D 25 micrograms (mcg) 1000 units(u) 2 tabs, furosemide 20 mg 1 tab, lisinopril 20 mg 1 tab, metformin 850 mg 1 tab, amlodipine 5 mg 1 tab, omeprazole 20 mg delayed release capsule (cap) 20 mg 1 cap, senna plus 8.6-50 mg 2-tab, venlafaxine hydrochloride 150 mg 1 tab, diclofenac sodium 1%, tacrolimus 0.1%, ketotifen fumarate ophthalmic solution 5 milliliters (ml), multi-vitamin with minerals 1 tab. At 8:28 AM, Surveyor verified with RN-LL the number of pills in the medication cup. RN-LL then brought the medication cup with the medication in it to R82. At 8:55 AM, Surveyor observed RN-LL administer the medications from the medication cup to R82. On 4/22/2025, at 12:38 PM, Surveyor reviewed R82's physician orders. Surveyor noted R82's physician orders included an order dated 12/5/2024 Cholecalciferol (vitamin D) capsule, 50 mcg (2000 units), amount give 5 tabs; oral Once a day. This observation resulted in one medication error for R82. 3.) On 4/22/2025, at 8:25 AM, Surveyor observed RN (Registered Nurse)-LL prepare R82's medication which consisted of Aspirin 81 milligrams(mg) one tablet (tab), bupropion hydrochloride 300 mg 1 tab, vitamin D 25 micrograms (mcg) 1000 units(u) 2 tabs, furosemide 20 mg 1 tab, lisinopril 20 mg 1 tab, metformin 850 mg 1 tab, amlodipine 5 mg 1 tab, omeprazole 20 mg delayed release capsule (cap) 20 mg 1 cap, senna plus 8.6-50 mg 2-tab, venlafaxine hydrochloride 150 mg 1 tab, diclofenac sodium 1%, tacrolimus 0.1%, ketotifen fumarate ophthalmic solution 5 milliliter (ml), multi-vitamin with minerals 1 tab. At 8:28 AM, Surveyor verified with RN-LL the number of pills in the medication cup. RN-LL then brought the medication cup with the medication in it to R82. At 8:55 AM, Surveyor observed RN-LL administer these medications to R82. On 4/22/2025, at 12:38 PM, Surveyor reviewed R82's physician orders. Surveyor noted R82's physician orders include an order dated 12/5/2024, adult multivitamin - min - iron - FA - VIT K tablet, 18 mg iron - 400 mcg 25 mcg, amount 1 tab orally, once a day. Surveyor reviewed the bottle of multivitamin and mineral that was administered during R82's medication pass. The multivitamin and mineral vitamin is not the same as the prescribed adult multivitamin, there was no vitamin k in this multivitamin and no iron. This observation resulted in one medication error for R82. On 4/21/2025, at 3:57 PM, Surveyor informed RN Supervisor-QQ, that during Observations of medication administration for R82, that only 2,000 units of vitamin D was administered. R82's order documented to administer 5 tablets, which equals 10,000 units of vitamin D. RN Supervisor-QQ indicated that if the order says 5 tabs, then it should have been 5 tabs administered. Surveyor also informed RN Supervisor-QQ that the wrong multivitamin was administered. On 4/22/2025, at 7:54 AM, Surveyor interviewed Central Service Lead-GGGG, who stated that the nurses have both vitamin and minerals and senior tabs, there is a lot of options they just need to look for it. On 4/22/2025, at 12:03 PM, Surveyor informed director of nursing (DON)-B, of the concern with R82's observed medication administration. No additional information was received as to why R82 received 2000 units instead of the ordered dose of 10,000 units, or why the multivitamin with minerals was administered instead of the adult multivitamin.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure the Hospice communication process was followed for 1 (R41) of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure the Hospice communication process was followed for 1 (R41) of 2 residents reviewed for Hospice services. The facility did not ensure Hospice required documentation was maintained in R41's medical record. The facility did not have a communication process in place between the facility and Hospice. Findings include: Surveyor reviewed the Signed contract between the facility and Hospice dated 12/12/2018. The following is documented: - . 2.1.5 Medical Records Documents (Page 5)- (Hospice) shall retain responsibility for ensuring that applicable requirements related to hospice medical records are met. Facility shall allow (Hospice) to access to appropriate medical records and permit the inclusion of (Hospice) care plans and other appropriate documentation in the Hospice Patient's Facility medical record. (Hospice) shall coordinate with the facility to ensure documentation of services is completed . - 3.2 Clinical Records (Page 16)- The parties will each maintain and subject to applicable laws, rules, and regulations governing the confidentiality of medical records, make available to each other for inspection and copying, detailed clinical records concerning each Residential Hospice Patient in accordance with applicable laws, rules, and regulations and Medicare and Medicaid guidelines. The parties will each permit the other and its representative(s) reasonable access to those records for 5 years from each Residential Hospice Patient's date of discharge. - 3.3 Communication (Page 16)- The parties will communicate pertinent information with each other either verbally or in the Residential Hospice Patient's record at least weekly and/or at each hospice patient visit to ensure that the needs of each Residential Hospice Patient are addressed and met 24 hours a day. Documentation of such communication shall be included in the Residential Hospice Patients' medical record. R41 was admitted to the facility on [DATE] and has diagnoses that include cerebrovascular disease, vascular dementia, schizoaffective disorder, mild cognitive impairment, and weakness. R41's quarterly minimum data set (MDS) dated [DATE] indicated R41 had severely impaired cognition with a Brief Interview of Mental Status (BIMS) score of 3 and the facility assessed R41 needing total assist with 1 staff member for all activities of daily livings (ADLs). R41 was admitted on to Hospice on 9/8/2022 with diagnoses of cerebrovascular disease and vascular dementia. On 4/17/2025 at 9:37 AM Surveyor reviewed R41's Hospice binder that was located in the nurse's station. Surveyor noted there were no progress notes from Hospice. Surveyor reviewed the visit logs and noted the hospice aide signed in on 4/16/2025, and the hospice registered nurse (RN) last signed in on 4/8/2025. On 4/17/2025 at 9:37 AM, Surveyor interviewed RN-LL who stated was not sure where hospice notes/ communication is kept for R41. RN-LL stated that hospice nurses speak with facility staff before or after seeing the hospice residents, if there are new orders a copy is obtained for the record. Surveyor asked what is documented when hospice visits R41. RN-LL stated that RN-LL does not typically chart on R41 unless there are concerns or new orders for R41 from hospice, otherwise nothing is charted. Surveyor asked if hospice notes are obtained to put into the resident's hospice binder or medical record. RN-LL stated not sure how hospice noted are kept or if someone takes care of that. RN-LL stated RN-LL does not obtain notes for R41 from hospice to put in the binder or for R41's medical record. Surveyor reviewed R41's medical record. Surveyor was unable to locate hospice progress notes/ documentation in R41's medical records. On 4/17/20205, at 3:35 PM, Surveyor requested to see Hospice progress/ communication notes for R41. Surveyor did not receive hospice progress/ communication notes for R41. On 4/21/2025 at 9:26 AM, Surveyor asked previous nursing home administrator (NHA)-C what staff collects documentation from hospice related to R41. NHA-C stated that the director of nursing (DON)-B, and supervisors connect with Hospice for residents. NHA-C also stated that social work may have a role in communicating with hospice as well. On 4/21/2025, at 11:00 AM, Surveyor interviewed social worker (SW)-MM who stated nursing does more direct care, nurse to nurse communications. SW-MM was not sure who was in charge of making sure progress/communication notes from hospice were available for R41's medical record. SW-MM usually communicates with the hospice social workers to get the hospice process rolling/ initiated and then will call and notify of any care conferences or other concerns that way. On 4/21/2025, at 3:40 PM, Surveyor interviewed RN supervisor (RN sup)-QQ who stated nursing staff will usually receive the notes from the hospice nurse and copy them for R41's medical record. RN sup-QQ stated sometimes the hospice nurse will fax the notes if they are not able to finish the notes while at the facility. Surveyor asked who is in charge of making sure the hospice notes are collected on a routine basis for R41's medical record. RN sup-QQ stated that medical records collects the documents and scans them into the residents medical record On 4/22/2025, at 9:09 AM, Surveyor received a hospice comprehensive assessment dated [DATE] for R41. Surveyor asked NHA-C if there were anymore hospice notes for R41 and requested to view the last 6 months of hospice notes for R41. NHA-C stated NHA-C will look. On 4/22/2025, at 9:35 AM, Surveyor interviewed medical records clerk (MRC)-NN who stated hospice will typically leave paperwork in the resident's hospice binder or fax documents to the facility, nursing will make a copy and put in a box for medical records to collect and scan into the resident's medical record. MRC-NN stated that hospice does not fax routinely, every once in awhile hospice will fax a bunch of documents and the facility goes through it. MRC-NN stated that typically the hospice nurse will only leave orders. On 4/22/2025, at 10:06 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-II who stated that hospice will notify nursing staff if there is a medication change or if they have questions. LPN-II stated that hospice will provide a copy of the medication order and then nursing will put in the basket for medical records. LPN-II stated that the hospice nurse will give a report to nursing staff and if there are concerns nursing staff will document in the progress notes, otherwise nursing typically does not write progress notes when hospice visits the residents. LPN-II stated that R41 is pretty stable so typically does not have anything to document on. Surveyor asked LPN-II where staff look to see what hospice documented during their visit incase nursing had to go back a review the hospice notes. LPN-II was not sure where to look if the documents were not in the resident's medical chart or hospice binder. On 4/22/2025, at 11:45 PM, Surveyor interviewed DON-B who stated hospice will usually give a verbal report to the nurse on duty and the nurse documents in the progress notes. DON-B also stated that sometimes hospice provides notes to put in the hospice binders in the units but that does not always happen. Surveyor asked when nursing staff is supposed to document in progress notes. DON-B stated that when hospice visits a resident on hospice it will be documented in the progress notes. Surveyor shared concern with DON-B that hospice progress/ communication notes are not readily available in R41's medical record and there are no progress notes in R41's hospice binder. Surveyor also shared with DON-B that nursing states documenting in progress notes if there is a change or concern with R41 and not for every hospice visit. On 4/22/2025, at 12:15 PM, Surveyor reviewed R41's progress notes and noted that nursing did not chart when hospice nurse or aide visited with R41. On 4/22/2025, at 3:01 PM, DON-B notified Surveyor that the hospice RN stated that because R41 has been stable, there has been no care plan updates or new orders for R41 in the last 3 months that hospice RN would normally not provide the hospice notes to the facility because hospice notes are typically 6 pages long. Surveyor informed DON-B that hospice records, progress notes need to be accessible to nursing staff and in part of R41;s medical record regardless of how long the documentation was. The facility needs to be able to access those documents as stated in the Facility/ Hospice contract. Surveyor also suggested a point person to make sure R41 and other residents on hospice had all the necessary documentation available in the medical record on a consistent basis for better continuity of care between the facility and Hospice. No further information was provided at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) R83 was admitted to the facility on [DATE] with diagnoses of Hemiplegia and Hemiparesis following Unspecified Cerebrovascular...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) R83 was admitted to the facility on [DATE] with diagnoses of Hemiplegia and Hemiparesis following Unspecified Cerebrovascular Disease Affecting Left Dominant Side (complete paralysis on one side of body and partial/incomplete weakness on one side following stroke), Chronic Respiratory Failure(long-term condition where the lungs are unable to adequately exchange oxygen and carbon dioxide), Chronic Obstructive Pulmonary Disease(lung disease that block airflow and make it difficult to breathe), Epilepsy (disorder in which nerve cell activity in brain is disturbed causing seizures), Gastrostomy Status(artificial opening in stomach used for feeding), Depression (mood disorder that causes persistent feelings of sadness and loss of interest) and Anxiety Disorder (mental health disorder characterized by feelings of worry, fear that interfere with daily activities). R83 currently has an activated Health Care Power of Attorney (HCPOA). R83's Quarterly Minimum Data Set (MDS) completed 3/11/25 documents R83's Brief Interview for Mental Status(BIMS) score to be 11, indicating R83 demonstrates moderately impaired skills for daily decision making, requiring cues and supervision. R83 has range of motion (ROM) impairment on one side. R83 is dependent assistance for dressing, mobility, and transfers. R83 requires partial/moderate assistance for eating. R83's current physician orders effective 3/18/25, document R83 requires Enhanced Barrier Precautions(EBP)(for foley). Surveyor reviewed R83's comprehensive care plan and notes R83 has a Peg Tube (feeding tube inserted directly into the stomach through skin and stomach wall) and it is flushed only, effective 12/9/24. R83's comprehensive care plan does not document R83 should be in EBP due to having a foley and Peg Tube. On 4/17/25, at 7:30 AM, Surveyor observed R83 has an EBP sign on R83's door and a cart with personal protective equipment (PPE) outside the door. The sign documents that Providers and Staff must also wear gloves and a gown for the following High-Contact Resident Care Activities: -Dressing -Bathing/Showering -Transferring -Changing Linens -Providing Hygiene -Changing briefs -Device Care -Wound Care On 4/17/25, at 7:30 AM, Surveyor asked Certified Nursing Assistants (CNA), CNA-L and CNA-M to observe the mechanical hoyer type lift transfer with R83. Surveyor obtained permission from R83. Surveyor observed CNA-L wash CNA-L's hands and put gloves on. CNA-M put gloves on but did not perform hand hygiene prior. Surveyor observed both CNA-L and CNA-M take R83's gown off and put shirt on R83. CNA-M realized R83 had been incontinent of bowel. CNA-M with gloves on looked for a brief in the room, left the room, came back into R83's room with a brief and no gloves on. While CNA-M was outside the room looking for a brief, CNA-L with the same gloves on, was looking for something in the bedside cabinet drawer. CNA-M came back into R83's room, did not perform hand hygiene and obtained a new pair of gloves from the bathroom. Both CNA-L and CNA-M performed incontinence care. Both CNA-L and CNA-M were not wearing gowns while providing incontinence cares, dressing, or transferring from bed to wheelchair. Surveyor observed CNA-L and CNA-M put the sling under R83 while in bed, mechanically lift up R83 and place R83 into the wheelchair. CNA-M took CNA-M's gloves off and put sanitizer on. CNA-L with same gloves on, combed R83's hair and put glasses on. CNA-L then took the gloves off and used sanitizer. CNA-L went and retrieved wash cloths outside the room. CNA-L washed hands and put new gloves on. CNA-L assisted R83 with brushing dentures, then had R83 use mouth wash, and had R83 spit into basin. CNA-L put adhesive on R83's mouth and assisted with placing the dentures in R83's mouth. CNA-L took gloves off and used sanitizer. Surveyor observed CNA-L did not have a gown on while assisting R83 with hygiene. Surveyor then observed CNA-L take the mechanical lift and go into another Resident room without wiping down the mechanical lift between use. On 4/21/25, at 3:21 PM, Surveyor shared the concern of CNA-L and CNA-B not following EBPs standard of practice while providing cares to R83 with Nursing Home Administrator (NHA)-C, Director of Nursing (DON)-B, CEO-A, and Director of Clinical Operations (DOC)-D. NHA-C confirmed the mechanical lifts should be wiped down after each use. At this time, no further information has been provided by the facility. Based on observations, interviews, and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 2 (R614, and R83) of 3 residents observed. * R614 was not placed in Enhanced Barrier precautions with a foley catheter and a Physician's order for R614 to be in Enhanced Barrier precautions until Surveyor brought it to the facility's attention. *R83 has been placed in Enhanced Barrier Precautions (EBP) and staff did not put a gown on when assisting with cares. Finding Include: The Facilities Policy titled, Infection Control policy and procedure. Subject: enhanced barrier precautions. Effective 6-20. Revised Reviewed 11-24. Documents: Policy: To prevent the spread of infection within the facility through the use of enhanced barrier precautions with residents when appropriate. Background: Residents in nursing homes are at increased risk of becoming colonized and developing infections with multi drug resistant organisms (MDRO). More than 50% of nursing home residents may be colonized with an MDRO, nursing homes have been the setting for MDRO outbreaks and when these MDRO's result in resident infections limited treatment options are available. Implementation of contact precautions is perceived to create challenges for nursing homes trying to balance the use of PPE and room restriction to prevent MDRO transmission with residents' quality of life. Focusing only on residents with active infection fails to address the continued risk of transmission from residents with MDRO colonization who by definition have no symptoms of illness. MDRO colonization may persist for long periods of time, example months, which contributes to the silent spread of MDRO's with the need for an effective response to the detection of serious antibiotic-resistant threats. There is growing evidence that the traditional implementation of contract precautions in nursing homes is not implementable for most residents for prevention of MDRO transmission Procedure: Enhanced Barrier Precautions (EBP): Expand the use of PPE and refer to the use of gown and gloves during high contact resident care activities that provide opportunities for transfers of MDRO's to staff hands and clothing. MDRO's may be indirectly transferred from resident to resident during these high contact care activities, Nursing home residents with wounds and indwelling medical devices are especially high risk of both acquisition of and colonization with MDRO's. The use of gown and gloves for high contact resident care activities is indicated when contact precautions do not otherwise apply for nursing home residents with wounds and or indwelling medical devices, regardless of MDRO colonization as well as for residents with MDRO infection or Colonization. Infection prevention or delegate shall identify resident risk factors according to CDC (Centers for Disease Control and Prevention) guidelines and or local health department directives. These residents will be placed in enhanced barrier precautions, which includes maintaining a list of all residents on precautions and placing clear signage on the resident door. Example of high contact resident care activities require gown and glove use for enhanced barrier precautions include dressing, bathing, showering, transferring, providing hygiene, changing linens, changing briefs, or assisting for toileting, device care or use central line, urinary catheter, feeding tubes, tracheostomy ventilator. In general, gown and gloves would not be required for resident care activities other than those listed above unless otherwise necessary for adherence to standard precautions. Residents are not restricted to their rooms or limited from participation in Group activities. Because enhanced barrier precautions do not impose the same activity in room placement restrictions as contact precautions. They are intended to be in place for the duration of a resident stay in the facility or until resolution of the wound or discontinuation of the indwelling medical device that placed them at higher risk. Enhanced barrier precautions: All residents with any of the following infection or colonization with an MDRO when contact Precautions do not otherwise apply. Wounds and or indwelling medical devices (example central line urinary catheter feeding tube, tracheostomy ventilator regardless of MDRO colonization status). Personal Protective Equipment (PPE) Required in these situations: during high contact resident care activities. Dressing, bathing, showering, transferring, providing hygiene, changing linens, changing briefs, or assisting with toileting device care or use, central line, urinary catheter, feeding tube, tracheostomy, ventilator, wound care, any skin opening requiring a dressing. Required PPE: gloves and gown prior to the high contact care activity change PPE before caring for another resident. Face protection may also be needed if performing activity with risk of splash or spray Document/Room Signage titled, (STOP) Enhanced Barrier Precautions documents: Everyone Must: Clean their hands, including before entering and when leaving the room. Providers and Staff Must Also: Wear gloves and a gown for the following activities. Dressing, Bathing/Showering, Transferring, Changing Linens, providing hygiene, changing briefs or assisting with toileting. Device care or use: central line, urinary catheter. Feeding tube, tracheostomy. Wound Care: any skin opening requiring a dressing. Do not wear the same gown and gloves for the care of more than one person. 2.) R614 was admitted on [DATE] with diagnosis that included: Retention of Urine, Chronic Kidney Disease, Benign Prostatic Hyperplasia with lower Urinary Tract Symptoms. R614's MDS (Minimum Data Set) assessment with an assessment reference date of 3/31/25 documents: Section C cognitive patterns a BIMS (Brief Interview for Mental Status) score of 6, indicating severe cognitive impairment. Section H Bowel and Bladder documents under appliances, R614 has an indwelling catheter. Section I Active diagnosis documents R614 had a urinary tract infection in the last 30 days. R614's Physician's Order dated 3/31/25, at 12:28 PM documents: Enhanced Barrier Precautions for foley catheter: Frequency: Every Shift. R614's April 2025 Medication Administration Record (MAR) documents: Enhanced Barrier Precautions for foley catheter: Frequency: Every Shift. Surveyor noted the MAR has been signed out as completed on every shift since R614's return from the hospital on 4/11/25. R614's Certified Nursing Assistant (CNA) assignment sheet dated 4-17-25 Section titled Pathogens of Concern documents: 1. Utilize enhanced barrier precautions to limit the spread of infection if I have an open wound or uses a medical device such as a catheter, PICC (peripherally inserted central catheter) line, IV (intravenous), tracheotomy. R614's Care Plan titled: Pathogens of Concern, R614 is at risk for colonization with multi drug resistant organisms due to Community prevalence. Start date: 3/27/2025. R614's Approach section documents: Approach start date 3/27/25, Utilize enhanced barrier precautions to limit the spread of infection if I have an open wound or uses a medical device such as a catheter, PICC line, IV, tracheotomy or g-tube (regardless of MDRO colonization or infection status). R614's Nursing note dated 04/11/2025, at 9:32 PM, documents: Patient was readmitted today around suppertime. He came from [name of hospital] where he was dx (diagnosed) with sepsis, UTI, lethargy. He has a foley catheter in with clear urine and has no C/O (complaint of) pain at this time. On 4/15/25, at 12:15 PM, Surveyor observed R614 had no enhanced barrier precautions (EBP) signage or PPE outside of R614's room. Surveyor notes R614 has a foley catheter and a physician's order dated 3/31/25 to be in EBP. On 4/15/25, at 03:30 PM, Surveyor observed R614 dressed on bed and no enhanced barrier (EBP) signage or PPE outside of R614's room. On 4/15/25, at 03:32 PM, Surveyor interviewed Licensed Practical Nurse (LPN)-KKKK. Surveyor asked LPN-KKKK if R614 had a foley catheter. LPN-KKKK informed Surveyor R614 just got back from the hospital about a week ago. LPN-KKKK informed Surveyor LPN-KKKK thinks R614 has a Foley, I am not sure. Surveyor asked if R614 does have a catheter would staff provide daily care for the catheter. LPN-KKKK informed Surveyor staff would provide daily care for the catheter. On 04/16/25, at 07:52 AM Surveyor interviewed Register Nurse Supervisor (RN)-QQ. Surveyor asked RN-QQ if R614 had a Foley catheter. RN-QQ informed Surveyor RN-QQ believes R614 has a catheter leg bag when R614 is up for the day. RN-QQ informed Surveyor R614 looks dressed so R614 was gotten up by staff already for the day. Surveyor noted no EBP signage outside R614's room. Surveyor observed RN-QQ walked in and out of R614's room when RN-QQ went to examine if R614 had a catheter without sanitizing RN-QQ's hands, a requirement for EBP rooms. On 04/16/25, at 07:49 AM, Surveyor exited R614's room, and observed MT-AAA passing meds on the unit. Surveyor asked MT-AAA if R614 had a foley catheter. MT-AAA informed Surveyor MT-AAA didn't know if R614 a foley catheter. MT-AAA informed Surveyor MT-AAA just started working at the facility recently. Surveyor asked MT-AAA where would staff find information about a resident's foley catheter. MT-AAA informed Surveyor MT-AAA could look that up in the computer. On 04/17/25, at 07:17 AM, Surveyor interview Certified Nursing Assistant CNA-BB about staff's knowledge on enhanced barrier precautions. Surveyor asked CNA-BB who should be on enhanced barrier precautions in the facility. CNA-BB informed Surveyor everyone has enhanced barrier precautions who has a peg tube, catheter, or open area. Surveyor asked CNA-BB what would that entail for the resident. CNA-B informed Surveyor a sign would be placed on the door and a cart with gloves and gown outside of the door. On 04/17/25. at 09:33 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-W walking out of R614's room. Surveyor asked CNA-W if R614 has a foley catheter. CNA-W informed Surveyor CNA-W would have to check the chart. CNA-W walked away from the Surveyor. Surveyor observed CNA-W did not sanitize hands when exiting R614's room a requirement for EBP rooms. On 04/17/25, at 09:51 AM, Surveyor interviewed CNA-O. Surveyor asked CNA-O if R614 Surveyor asked if R614 had a catheter. CNA-O informed Surveyor that CNA-O wasn't aware if R614 had a catheter. Surveyor asked CNA-O if staff provides daily care for R614. CNA-O informed Surveyor staff provides care for R614, but R614 can be uncooperative. On 04/17/25, at 09:55 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-II standing outside of R614's room. Surveyor asked LPN-II if R614 had a catheter. LPN-II informed Surveyor I believe so. Surveyor asked LPN-II if R614 received catheter care daily by staff. LPN-II informed Surveyor R614 would receive catheter care daily by staff. On 04/17/25, at 03:43 PM during the exit meeting Surveyor informed Director of Nursing (DON)-B and Nursing Home Administrator (NHA)-C R614 has had a physician's order for EBP since 3/31/25. Surveyor informed NHA-C and DON-B R614 has Foley catheter and Pathogens of Concern care plans but resident has not been in EBP since the start of the survey on 4/15/25. Surveyor informed NHA-C the Surveyor observed no gowns, gloves or hand sanitizing in or around interactions of staff with R614. Surveyor asked NHA-C and DON-B should staff follow the Physician's order for EBP when R614 has a Foley catheter. NHA-C and DON-B said yes staff should follow the Physician's order and R614 should be in EBP because of R614's foley catheter. NHA-C informed Surveyor R614 will be placed into EBP today. On 04/21/25, at 07:55 AM, Surveyor observed enhanced barrier precaution sign on R614's door and PPE outside of R614's room.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility did not ensure a safe, clean, comfortable, and homelike environment for 5 (R34, R105, R78, R73, & R38) of 6 residents. The base of R34, R105, R78, R73, ...

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Based on observation and interview the facility did not ensure a safe, clean, comfortable, and homelike environment for 5 (R34, R105, R78, R73, & R38) of 6 residents. The base of R34, R105, R78, R73, & R38's tube feeding poles were observed with dried feedings on multiple days. Findings include: Surveyor requested facility policy regarding cleaning resident equipment. Surveyor was provided with the facility's policy titled Wheelchair and [NAME] Cleaning and Maintenance reviewed 4/25. This policy does not address resident's tube feeding poles. No other policy was provided. On 4/21/25, at 11:40 a.m., Surveyor asked Housekeeping Aide (HA)-GG, who was working on the vent unit, if she is responsible for cleaning resident's tube feeding poles. HA-GG replied ya but we just started this vent unit. Surveyor asked when they started cleaning the vent unit. HA-GG informed Surveyor a month ago and explained those poles were on SunnyView 2. HA-GG stated I'll start cleaning its all stuck on there. Surveyor asked HA-GG in the last month has she cleaned any of the tube feeding poles. HA-GG replied no, to be honest with you, I'm really not sure if it's my job or the CNAs (Certified Nursing Assistants). I would think it would be mine, technically they are suppose to clean and we go after them. On 4/22/25, at 8:46 a.m., Surveyor asked Registered Nurse (RN) Supervisor-AA who is responsible for cleaning resident's tube feeding poles. RN Supervisor-AA replied housekeeping but all staff can do it. On 4/22/25 at 8:51 AM Administrator-A was interviewed and indicated housekeeping is responsible for cleaning gastrostomy tube feeding poles. 1.) On 4/15/25, at 3:16 p.m. Surveyor observed R34's tube feeding pole has multiple areas of dried feeding on the base of the pole. On 4/16/25, at 9:50 a.m., Surveyor observed R34's tube feeding is not running. The base of the tube feeding pole has splattered dried feeding on three of the four legs of the tube feeding pole. On 4/17/25, at 1:12 p.m. Surveyor observed the base of R34's tube feeding pole continues to have multiple dried feeding on three of the four legs. On 4/21/25, at 11:45 a.m. Surveyor observed the base of R34's tube feeding pole continues to have multiple areas of dried feeding on three of the four legs. Surveyor noted on one of the legs there is a clump of what appears to be R34's tube feeding. 2.) On 4/16/25, at 9:38 a.m., Surveyor observed R105's tube feeding of Isosource 1.5 is running at 60 ml/hr (milliliter per hour). Surveyor observed the base of R105's tube feeding pole has multiple areas of dried feeding covering approximately two thirds of the legs on two of the four legs. On 4/17/25, at 1:07 p.m. Surveyor observed the base of R105's tube feeding pole has multiple areas of dried feeding on three of the four legs. On 4/21/25, at 11:42 a.m. Surveyor observed the base of R105's tube feeding pole has multiple areas of dried feeding on three of the four legs with one of the legs of the tube feeding pole has half of the leg covered with dried feeding. 3.) On 4/16/25, at 9:42 a.m., Surveyor observed the base of R78's tube feeding pole has multiple areas with dried feeding. On 4/17/25, at 1:11 p.m. Surveyor observed the base of R78's tube feeding pole has dried feeding on all four legs of the base. Surveyor noted three of the four legs are 75% covered with dried feeding. On 4/21/25, at 11:43 a.m., Surveyor observed the base of R78's tube feeding pole continues to have dried feeding on all four legs. Surveyor noted three of the four legs continue to be over 75% covered with dried feeding. 4.) On 4/17/25, at 1:04 p.m. Surveyor observed the base of R73's tube feeding pole has dried splattered feedings on two of the four legs. On 4/21/25, at 11:39 a.m. Surveyor observed the base of R73's tube feeding pole continues to have dried splattered feedings. On 4/21/25, at 3:14 p.m. during the end of the day meeting with Previous Nursing Home Administrator (NHA)-C, NHA-A, and Director Clinical Operations-D were informed the base of R34, R105, R78, R73 tube feeding poles were dirty with dried feedings on multiple days. No information was provided to Surveyor as to why these tube feeding poles were not being cleaned. 5.) On 4/16/25 at 10:32 AM, R38's gastronomy tube pole was observed to be covered with what appeared to be dry gastrostomy feeding solution on the pole and base. On 4/17/25 at 8:32 AM, R38's gastrostomy tube pole was observed to be covered with what appeared to be dry feeding solution on the pole and base. On 4/21/25 at 10:32 AM, R38's gastrostomy tube pole was observed to be covered with what appeared to be dry feeding solution on the pole and base. Family member-LLLL was in the room during the observation and indicated the gastrostomy tube pole has been like that for months. Family member-LLLL indicated it is hard to raise or lower the pole because it sticks because of all the dried feeding solution on it. The above findings were shared with Former Administrator-C and Director of Nurses (DON)-B on 4/22/25. Additional information was requested if available as to why R38's gastrostomy feeding pole was dirty for the above observations. None was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R73's nurses note dated 2/28/25 at 4:05 a.m. indicates R73 was transferred to the hospital for a change in condition. Note i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R73's nurses note dated 2/28/25 at 4:05 a.m. indicates R73 was transferred to the hospital for a change in condition. Note indicates unit nurse will update POAH (power of attorney health) and will call the hospital for nurse to nurse report. R73's nurses note dated 3/1/25 at 12:35 a.m. by Registered Nurse (RN)-X documents F/U (follow up): Call place to [hospital initials], update; pt (patient) admit w/ (with) acute Hypoxia 2/2 (secondary to) Chronic Resp (respiratory) failure. R73 was readmitted on [DATE]. Surveyor was unable to locate in R73's medical record R73 or R73's representative had been notified of the hospital transfer in writing. On 4/17/25, at 1:00 p.m., Surveyor asked Licensed Practical Nurse (LPN)-JJ who would notify a resident or their resident representative of a transfer to the hospital in writing. LPN-JJ replied I don't know and informed Surveyor if the resident was their own person she would tell them if not she would verbally tell their family. On 4/17/25, at 3:00 p.m., during the end of the day meeting, Surveyor informed Previous Nursing Home Administrator (NHA)-C Surveyor is unable to locate a written transfer notice for R73 when R73 was transferred to the hospital on 2/28/25 and requested the transfer notice. On 4/21/25, at 12:41 p.m., Surveyor informed Previous NHA-C Surveyor has not received a written transfer notice for R73's discharge on [DATE]. On 4/21/25, at 2:40 p.m., during the end of the day meeting, Surveyor informed Previous NHA-C Surveyor has not received a written transfer notice for R73's discharge on [DATE]. On 4/22/25, at 7:38 a.m., Surveyor asked Previous NHA-C if she has the written transfer notices provided to residents and their representatives for the residents the surveyors have been asking for. Previous NHA-C informed Surveyor she thought accounting would have them and then stated no we don't have them. On 4/22/25, at 7:38 a.m., Surveyor asked Previous NHA-C if she has the written transfer notices provided to residents and their representatives for the residents the surveyors have been asking for. Previous NHA-C informed Surveyor she thought accounting would have them and then stated no we don't have them. 4.) R78's nurses note dated 12/8/24 at 5:47 a.m. documents Nursing routine care notes: Received call from on call APNP (Advanced Practice Nurse Prescriber) and order obtained to send [R78's first name] to the Emergency Room. I left a message for [Name] regarding [R78's first name] impending transfer to [Hospital initials]. [Name] Ambulance summoned and report called to [Hospital initials] Emergency Room. R78 was readmitted on [DATE]. R78's nurses note dated 1/12/25 at 10:18 a.m. written by Licensed Practical Nurse (LPN)-MMM documents . Writer contacted his daughter and left a message and then called his son and talked directly with him. R78 was readmitted to the facility on [DATE]. R78's nurses note dated 2/23/25 at 8:06 p.m. by Quality & Clinical Support Nurse-NNN documents .decision was made to send resident out for eval (evaluation) due to need for timely chest xray and labs. [Name] made aware of above and agrees to transfer to [Hospital name]. R78 was readmitted on [DATE]. R78's nurses note dated 3/26/25 at 2:12 p.m. written by LPN-NNN documents . contacted NP who advised to send him out. He was sent to [hospital initials] . R78 was readmitted on [DATE]. Surveyor was unable to locate in R78's medical record R78 or R78's representative had been notified of the hospital transfer in writing when R78 was discharged to the hospital on [DATE], 1/12/25, 2/23/25, & 3/26/25. On 4/17/25, at 1:25 p.m., Surveyor asked Registered Nurse (RN) Supervisor-AA who provides the resident and their representative in writing a transfer notice when a resident is transferred/discharged to the hospital. RN Supervisor-AA informed Surveyor he didn't know there was anything in writing and usually just calls them. On 4/17/25, at 3:00 p.m., during the end of the day meeting, Surveyor informed Previous Nursing Home Administrator (NHA)-C Surveyor is unable to locate a written transfer notice for R78 when R78 was transferred to the hospital on [DATE], 1/12/25, 2/23/25, & 3/26/25 and requested the transfer notices. On 4/21/25, at 12:40 p.m., Surveyor informed Previous NHA-C Surveyor has not received any written transfer notice for R78's discharges on 12/8/24, 1/12/25, 2/23/25, & 3/26/25. On 4/21/25, at 2:40 p.m., during the end of the day meeting, Surveyor informed Previous NHA-C Surveyor still has not received a written transfer notice for R78's discharge on [DATE], 1/12/25, 2/23/25, & 3/26/25. On 4/22/25, at 7:38 a.m., Surveyor asked Previous NHA-C if she has the written transfer notices provided to residents and their representatives for the residents the surveyors have been asking for. Previous NHA-C informed Surveyor she thought accounting would have them and then stated no we don't have them. Based on interview and record review, the facility did not ensure 7 (R11, R28, R38, R72, R73 , R78 and R94) of 7 sampled residents reviewed for a facility initiated discharge received a written transfer/discharge notice that included the date of transfer, reason for transfer, location of transfer, appeal rights and contact information of the State Long-Term Care Ombudsman. * R11 was transferred to the hospital on [DATE] and 3/22/25 R11 and/or their representative was not given a transfer notice. * R28 was transferred to the hospital on 3/24/25, 4/5/25 and 4/10/25. R28 and/or their representative was not given a transfer notice. * R38 was transferred to the hospital on 1/7/25 and 2/4/25. R38 and/or their representative was not given a transfer notice. * R72 was transferred to the hospital on 3/23/25 and 4/3/25. R72 and/or their representative was not given a transfer notice. * R73 was transferred to the hospital on 2/28/25. R73 and/or their representative was not given a transfer notice. *R78 was transferred to the hospital on [DATE], 1/12/25, 2/23/25 and 3/26/25. R78 and/or their representative was not given a transfer notice. * R94 was transferred to the hospital on 4/7/25. R94 and/or their representative was not given a transfer notice. Findings include: On 4/23/25 at 12:56 PM Director of Clinical Operations-D was interviewed and indicated they could not find and policy and procedure for issuing transfer notices. 1.) On 4/21/25, the Surveyor reviewed R38's medical record and it indicated R38 was transferred to the hospital on 1/7/25 and 2/4/25. R38's medical record did not include documentation that a transfer notice had been given to the resident and/or their representative for the hospitalization. On 4/22/25 at 1:30 PM Previous Administrator-C was interviewed and indicated no transfer notice could be found for R38's hospitalizations on 1/7/25 and 2/4/25. On 4/21/25 at 3:00 PM, the above findings were shared with Administrator-A and Director of Nurses-B. Additional information was requested if available. None was provided as to why a transfer notice was not given to R38 and/or their representative for their hospitalizations on 1/7/25 and 2/4/25. 5.) R11 was initially admitted to the facility on [DATE], R11 was their own person. On 12/7/2024, R11 was transferred and admitted to the hospital. On 3/22/2025, R11 was transferred and admitted to the hospital. Surveyor reviewed R11's medical record and was unable to locate the transfer notices for when R11 went out to the hospital and was admitted on [DATE], and 3/22/2025. On 4/17/2025, at 1:47 PM A Surveyor interviewed registered nurse (RN) supervisor (RN sup)-AA who stated the nurses give the bed holds and then gives them to the director of nursing (DON)-B, but RN sup-AA was not sure what staff was in charge of doing the transfer notice when someone goes out to the hospital. RN sup-AA stated that usually the resident's emergency contact is notified by staff calling and telling them and was not aware if there is anything in writing. On 4/21/2025 Surveyor requested the transfer notices for when R11 went out to the hospital and was admitted on [DATE], and 3/22/2025. On 4/22/2025 at 7:38 AM A Surveyor asked previous nursing home administrator (NHA)-C if NHA-C had the transfer notices for the residents that have been requested. NHA-C stated that NHA-C thought accounting would have them, but accounting does not have them. NHA-C stated that the facility does not have transfer notices. Surveyor requested the transfer notice policy for the facility. Surveyor shared concerns with NHA-C that the transfer policies for when R11 went out to the hospital and was admitted on [DATE] and 3/22/2025 are not readily available for review and that the resident and/or resident representative were not notified of the transfer in writing. On 4/23/2025, at 7:18 AM, Surveyors requested the transfer policy again from director of clinical operations (DCO)-D who stated that there was absolutely a policy for transfer notices, can not say it was being followed, but would get it to the Surveyors. On 4/23/2024 at 12:56 PM, DCO-D stated a policy for transfer notification could not be found, there is no policy. 6.) R72 was admitted to the facility on [DATE] and was their own person. On 3/23/2025, R72 was transferred and admitted to the hospital. On 4/3/2025, R72 was transferred and admitted to the hospital. Surveyor reviewed R72's medical record and was unable to locate the transfer notices for when R72 went out to the hospital and was admitted on [DATE], and 4/3/2025. On 4/17/2025, at 1:47 PM A Surveyor interviewed registered nurse (RN) supervisor (RN sup)-AA who stated the nurses give the bed holds and then gives them to the director of nursing (DON)-B, but RN sup-AA was not sure what staff was in charge of doing the transfer notice when someone goes out to the hospital. RN sup-AA stated that usually the resident's emergency contact is notified by staff calling and telling them and was not aware if there is anything in writing. On 4/21/2025 Surveyor requested the transfer notices for when R72 went out to the hospital and was admitted on [DATE], and 4/3/2025. On 4/22/2025 at 7:38 AM A Surveyor asked previous nursing home administrator (NHA)-C if NHA-C had the transfer notices for the residents that have been requested. NHA-C stated that NHA-C thought accounting would have them, but accounting does not have them. NHA-C stated that the facility does not have transfer notices. Surveyor requested the transfer notice policy for the facility. Surveyor shared concerns with NHA-C that the transfer policies for when R72 went out to the hospital and was admitted on [DATE] and 4/3/2025 are not readily available for review and that the resident and/or resident representative were not notified of the transfer in writing. On 4/23/2025, at 7:18 AM, Surveyors requested the transfer policy again from director of clinical operations (DCO)-D who stated that there was absolutely a policy for transfer notices, cannot say it was being followed, but would get it to the Surveyors. On 4/23/2024 at 12:56 PM, DCO-D stated a policy for transfer notification could not be found, there is no policy. *) R28 was admitted to the facility on [DATE], with diagnoses which include Chronic Kidney Disease, Chronic diastolic heart failure, Urinary tract infections and morbid obesity. R28's Annual Minimum Data Set (MDS), dated [DATE], documents R28 is able to understand and be understood, and has a Brief Interview for Mental Status (BIMS) of 15 indicating R28 is cognitively intact. On 03/24/2025, 04/05/2025 and 04/10/2025 R28 was transferred to the hospital. Surveyor could not locate transfer notices in R28s chart and requested transfer notifications from the Facility. R94 was admitted to the facility on [DATE], with diagnoses which include Cerebral Infarction, Chronic Kidney Disease, and muscle weakness. R94's admission MDS, dated [DATE], documents R94 is able to understand and be understood, and has a BIMS score of 11indicating R94 has moderately impaired cognition. On 04/21/2025, at 11:07 AM, Surveyor received an email from NHA-A with a blank form titled DISCHARGE TRANSFER NOTICE BEDHOLD NOTIFICATION via email. As of time of write up, no further information was provided by the Facility.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility did not ensure sufficient nursing staff was provided to allow residents to maintain or attain their highest practicable physical, mental, and psychos...

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Based on interview and record review, the facility did not ensure sufficient nursing staff was provided to allow residents to maintain or attain their highest practicable physical, mental, and psychosocial well-being. This deficient practice has the potential to affect 2 of 6 units at the facility. *On 04/15/2025, staff member informed Surveyor that 4 residents, who required an assistance of 2 staff with a mechanical lift, remained in bed due to not having a second staff assistance available. *On 04/17/2025, Surveyor observed residents receiving meal trays 1.5 hours after breakfast was scheduled- due to staff being unavailable to help pass trays and/or assist residents with eating. *On 03/31/2025, The Facility's schedule documented residents were unable to be rounded on, due to staffing. Findings include: On 04/15/2025, at 12:46 PM, Surveyor interviewed Certified Nursing Assistant (CNA)-W. Surveyor asked CNA-W how the staffing is at the Facility. CNA-W indicated horrible. Surveyor asked CNA-W to elaborate on what horrible means. CNA-W informed Surveyor that there is only CNA on TV1 (Terrace view 1), the second shift nurse doesn't help on TV1 and has expressed these concerns to DON-B and NHA-C. CNA-W indicated that CNA-W was not able to get residents up due to being alone on unit with 8 residents requiring hoyer lifts that need 2 people. CNA-W indicated CNA-W was able to get 2 residents up with hoyer's, with the help of staff from another unit, but 4 residents are not able to get up who require hoyer lifts. On, 04/17/2025, at 09:09 AM, Occupational Therapist (OT)-E requested Surveyor come to the dining room. OT-E informed Surveyor that there were not enough staff to assist passing trays and assist residents with eating in dining room on first floor. Surveyor went to the first-floor dining room and noted no aides were in the dining room. On 04/17/2025, at 09:13 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-II. LPN-II indicated this is the first day the dining room is open again and that breakfast starts at 08:15 AM. LPN-II indicated CNA's will start passing room trays from the hall cart first and then aides will come to the dining room. On 04/17/2025, at 09:41 AM, Surveyor observed 14 residents in the dining room, 2 residents being assisted with feeding. On 04/17/2025, at 09:43 AM, Surveyor observed the last resident receive a meal tray in the dining room. Surveyor noted trays were still being made and delivered to the halls for the residents who did not come to the dining room. Surveyor reviewed the Facility's Assessment and noted for staffing the following, for Nurses- AM shift- 5, PM shift -5 and night shift- 4. For CNA's AM shift- 8, PM shift- 8 and night shift- 4. Surveyor reviewed staff schedules from February 2025 to current. Surveyor noted on 03/31/2025 during night shift, a note on the schedule documents . Help with TV2 (Terrace view 2)/ this is how it was on the schedule when writer got here; CNA was no where to be found after 23:00; did not do rounds on TV2. On 04/21/2025, at 03:28 PM, Surveyor interviewed Staff Coordinator-RR. Staff Coordinator-RR indicated that Staff Coordinator-RR does the schedule and schedules staff based on the Facility's census, but will usually schedule the following, AM and PM shift CNA's- 13 to 14, and on night shift 8 CNA's. Staff Coordinator-RR indicated AM and PM shift for Nurses is 9 and on night shift 6, not including a supervisor. Staff Coordinator-RR informed Surveyor that the Facility does utilize agency staff for nurses but not for CNA's, but when there is a call in, supervisors will send out an email to staff, supervisor or Staff Coordinator-RR will call for people to pick up. Staff Coordinator-RR indicated staff concerns, that staff get upset about call ins, especially on units with higher acuity residents and sometimes they must pull from a different unit or Staff Coordinator-RR will help. Staff Coordinator-RR indicated that unit TV1 on 4/15/2025 had to split the hall to add some residents to the workload of the 2 CNA's on unit PV1 (Parkview 1). Staff Coordinator-RR expressed that it is terrible, but the staff really try to work together to get things done. Staff Coordinator-RR was not sure who wrote the comment on the 03/31/2025 schedule. On 04/22/2025, at 10:57 AM, Surveyor interviewed DON-B regarding staffing. DON-B indicated that staffing depends on the unit, census of unit and acuity of residents on the unit. DON-B was unsure about the comment left on the 03/31/2025 schedule but would look into it. Surveyor asked DON-B about how the Facility Assessment was determined for the staffing portion, DON-B informed Surveyor that Previous NHA-C is the one who created the Facility Assessment. On 04/22/2025, at 03:26 PM, Surveyor informed the Facility regarding concerns that staff was unable to round on residents or get residents out of bed due to not having enough staff on 04/15/2025 and 03/31/2025. On 04/23 and /2025, at 03:51 PM, Surveyor spoke with Director of Clinical Operations-D regarding the Facility Assessment due to Previous NHA-C no longer being at the Facility, Director of Clinical Operations-D indicated to Surveyor to speak with Chief Clinical Officer (CEO)-A. On 04/24/2025, at 09:08 AM, Surveyor interviewed CEO-A. CEO-A indicated that CEO-A was not part of the specific conversations regarding staffing numbers in the Facility Assessment, and indicated that was discussed with leadership with minimum staffing regulations in mind and the consensus was to keep it conservative. CEO-A shared the very recent shift in NHA responsibilities in the facility and would further discuss staffing and the Facility Assessment moving forward.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R8 was admitted to the facility on [DATE] with diagnoses including chronic embolism (A blockage in a blood vessel caused by ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R8 was admitted to the facility on [DATE] with diagnoses including chronic embolism (A blockage in a blood vessel caused by a foreign substance, often a blood clot.) and heart disease. R8's Quarterly MDS (Minimum Data Set) Assessment with an assessment reference date of 3/18/2025 indicates R8 received an Anticoagulant medication during the assessment period. R8's medical record was reviewed including physician orders, MARs (Medication Administration Records) TARs (Treatment Administration Records) and comprehensive care plans. R8's physician orders document the following: . 9/20/2021 .Eliquis Tablet (Apixaban), Give 5 mg (milligrams) by mouth every 12 hours . Surveyor noted R8 has been receiving Eliquis (an anticoagulant medication) on a scheduled basis since September 2021. Surveyor reviewed R8's comprehensive care plan. R8's comprehensive care plan with an initiation date of 10/24/2024 documents the following: (R8) is at risk for complications from blood thinning medications. List name of medication(s): Eliquis . R8's care plan interventions include the following: . Monitor for presence or absence of active bleeding such as hematuria, petechiae (tiny brown-purple spots from bleeding under the skin), bruising, bloody stools, or nose bleeds at least daily. Surveyor reviewed R8's MARs and TARs for November 2024-April 2025. Surveyor was unable to locate any medication monitoring related to R8's use of the anticoagulant medication Eliquis. On 4/23/2025 on 2:16 PM, Surveyors conducted interview with Director of Clinical Operations-D regarding expectation for side effect monitoring for a resident receiving the medication Eliquis. Director of Clinical Operations-D replied that Eliquis does not have a standard to monitor for bleeding but there should be a care plan in place for those residents that receive Eliquis. On 4/23/2025 at the daily exit meeting, Surveyors informed DON-B that Surveyor was unable to locate any medication monitoring for R8's use of Eliquis, an anticoagulant medication, in their medical record. No additional information was provided by facility at this time. 3.) R72 was admitted to the facility on [DATE] with diagnoses including acute embolism (a sudden blockage in a blood vessel caused by a foreign substance, often a blood clot) and Congestive Heart Failure (the inability of the heart to adequately pump leading to side effects such as cough and a build up of fluid in the body.) R72's Quarterly MDS (Minimum Data Set) Assessment with an assessment reference date of 2/11/2025 indicates R72 received an Anticoagulant medication during the assessment period. Surveyor reviewed R72's electronic medical record and could not locate a person-centered care plan addressing the need to monitor for adverse side effects related to the use of an anticoagulant. R72's medical record was reviewed including physician orders, MARs (Medication Administration Records) TARs (Treatment Administration Records) and comprehensive care plans. R72's physician orders document the following: . 4/9/2025 .Eliquis Tablet (Apixaban), Give 5 mg (milligrams) by mouth every 12 hours . Surveyor noted R72 has been receiving Eliquis (an anticoagulant medication) on a scheduled basis since April 2025. Surveyor reviewed R72's MARs and TARs for April 2025. Surveyor was unable to locate any medication monitoring related to R72's use of the anticoagulant medication Eliquis. On 4/23/2025 on 2:16 PM, Surveyors conducted interview with Director of Clinical Operations-D regarding expectation for side effect monitoring for a resident receiving the medication Eliquis. Director of Clinical Operations-D replied that Eliquis does not have standard to monitor for bleeding but there should be a care plan in place for those residents that receive Eliquis. On 4/23/2025 at the daily exit meeting, Surveyors informed DON-B that Surveyor was unable to locate any medication monitoring for R72's use of Eliquis, an anticoagulant medication, in their medical record. No additional information was provided by facility at this time. Based on interview and record review, the facility did not ensure each resident's drug regimen was free from unnecessary medication for 4 (R93, R514, R8 & R72) of 6 Residents reviewed. * R93 is currently prescribed Eliquis an anticoagulant and has no documented monitoring for the side effects to the medication, such as monitoring for bleeding or bruising as directed by their care plan. * R514 is currently prescribed Eliquis an anticoagulant and has no documented monitoring for the side effects to the medication, such as monitoring for bleeding or bruising as directed by their care plan. * R8 is currently prescribed Eliquis an anticoagulant and has no documented monitoring for the side effects to the medication, such as monitoring for bleeding or bruising as directed by their care plan. * R72 is currently prescribed Eliquis an anticoagulant and has no documented monitoring for the side effects to the medication, such as monitoring for bleeding or bruising as directed by their care plan. Findings include: On 4/22/2025, at 3:17 PM, Surveyor was informed by Nursing Home Administrator (NHA)/ Chief Executive Officer (CEO)-A, that the facility does not have a policy for anticoagulation or high-risk medication. 1) R93's was admitted to the facility on [DATE] with diagnoses that includes pulmonary embolism without acute cor pulmonale, chronic obstructive pulmonary disease, repeated falls and weakness. R93's quarterly Minimum Data Set (MDS) assessment, dated 1/28/2025, documents a Brief Interview Mental Score (BIMS) of 15, which indicates R93 is cognitively intact. R93's blood thinner care plan, dated 7/12/2024, documents under the intervention section, monitor for presence or absence of active bleeding such as hematuria, petechiae, bruising, bloody stools, or nosebleeds at least daily. R93's current physician order is: Eliquis tablet 2.5 milligrams,1 tablet, orally, twice a day. On 4/17/2025, at 8:30 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-O, who indicated that the facility changed the matrix program (CNA's program used to chart resident care)and that the new program no longer indicates to staff if someone is to be monitored for side effects of medications. CNA-O stated that the facility also had older, printed packets that staff could carry with them, that would have information on them for monitoring for bleeding, but the facility took them away when the facility switched to the new program. On 4/21/2025, at 11:18 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-KKK, who stated that if a resident is on blood thinners, that something should be in place for monitoring for bleeding, if a resident is on blood thinners, then they should be getting monitored. On 4/21/2025, at 11:40 AM, Surveyor interviewed Director of admissions-FF, who stated to be the person responsible for entering physician orders, but not the person who enters monitoring for side effects to medications. Director of admissions-FF stated the unit supervisors will put in orders for monitoring if they are needed. On 4/21/2025, at 3:57 PM, Surveyor interviewed Registered Nurse (RN) Supervisor-QQ who acknowledged that residents on blood thinners don't have an order to monitor for bleeding, but that it's a good idea, and will be looking into this. Registered Nurse (RN) Supervisor-QQ indicated it is in the care plan only but not getting documented on. On 4/22/2025, at 11:59 AM, Surveyor interviewed Director of Nursing (DON)-B, who stated the facility does not have monitoring for side effects in current orders on the CNA care plan but that information on blood thinners is in R93's nursing care plan. Surveyor asked if there is any documentation that monitoring is occurring and DON-B stated no, it only needs to be in the care plan. On 4/24/2025, at 7:55 AM, Surveyor interviewed Director of Clinical Operations-D, who stated that pharmacy explained to the facility, that they don't need to monitor this drug for bleeding and that's the beauty of this drug, it just must be on the care plan. Surveyor explained the care plan is where it is documented that monitoring daily should be occurring. On 4/24/2025, at 2:30 PM, Surveyor informed NHA (CEO)-A, DON-B, and Director of clinical operations-D, of the concern that no monitoring of the side effects of anticoagulation medication is occurring for R93, even know it is in R93's care plan. No additional information received as to why R93 has no monitoring of side effects to anticoagulation medication. 2) R514 was admitted to the facility on [DATE] and has diagnoses of permanent atrial fibrillation, diverticulitis of large intestines, enterocolitis due to clostridium difficile, long-term use of anticoagulants. R514's admission, Minimum Data Set (MDS) assessment, dated 3/28/2025, had a Brief Interview Mental Score (BIMS) of 00, which indicates R514 is not cognitively intact. Under section B, the hearing, speech, and vision section, it documents a 2, which indicates that R514 sometimes is understood/understands. R514's care plan for blood thinner, dated 3/25/2025 documents, if side effects are noted, a nurse note should reflect this issue with immediate follow up notification to the physician via phone call. Monitor for presence or absence of active bleeding such as hematuria, petechiae, bruising, bloody stools, or nosebleeds at least daily, every shift: day, evening, night. R514's current order for Eliquis is: Eliquis 5 milligram tablet, take orally for blood clot prevention, twice a day. On 4/17/2025, at 8:30 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-O, who indicated that the facility changed the matrix program (CNA's program used to chart resident care). CNA-O stated that the new program no longer indicates to staff if someone is to be monitored for side effects of medication. CNA-O stated that the facility also had older, printed packets that staff could carry with them, that would have information on them for monitoring for bleeding, but the facility took them away when the facility switched to the new program. On 4/21/2025, at 11:18 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-KKK, who stated that something should be in place for monitoring for bleeding, if a resident is on blood thinners they should be getting monitored. On 4/21/2025, at 11:40 AM, Surveyor interviewed Director of admissions-FF, who stated to be the person responsible for entering physician orders, but not the person who enters monitoring for side effects to medications. Director of admissions-FF stated the unit supervisors will put in orders for monitoring if they are needed. On 4/21/2025, at 3:57 PM, Surveyor interviewed Registered Nurse (RN) Supervisor-QQ who acknowledge that residents on blood thinners don't have an order to monitor for bleeding, but that it's a good idea, and will be looking into this. Registered Nurse (RN) Supervisor-QQ indicated it is in the care plan only but not getting documented on. On 4/22/2025, at 11:59 AM, Surveyor interviewed Director of Nursing (DON)-B, who stated the facility does not have monitoring for side effects in current orders or on the cna care plan, that information is just in R93's nursing care plan. Surveyor asked if there is any documentation that monitoring is occurring and DON-B stated no, it is only in the care plan. 04/24/25 07:55 AM Surveyor interviewed Director of Clinical Operations-D, who stated that pharmacy explained to the facility, that they don't need to monitor this drug for bleeding and that's the beauty of this drug, it just must be on the care plan. Surveyor explained the care plan is where it is documented that monitoring daily should be occurring. On 4/24/2025, at 2:30 PM, Surveyor informed NHA (CEO)-A, DON-B, and Director of clinical operations-D, of the concern that no monitoring of the side effects of anticoagulation medication is occurring for R514, even know it is in R514's care plan. No additional information received as to why R514 has no monitoring of side effects to anticoagulation medication.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that drugs and biological's used in the facility...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure that drugs and biological's used in the facility were labeled in accordance with currently accepted professional principles and include the expiration date when applicable for 3 of 6 medication carts and 2 of 2 medication refrigerators located in the nurses station. Concerns include: * An expired Basaglar insulin pen for R22 with an open date of [DATE]. * Used Lantus Solostar insulin which was not labeled with a resident's name and an expired bottle of Humalog insulin for R42 with an open date of 11/23. * A bottle of Extra Strength Rapid Release Tylenol 500 mg (milligrams) with the expiration date of 8/2024. * A used Semglee insulin pen for R13 that was not dated when opened and a used bottle of Lispro insulin for R13 that was not dated when opened. * Inside a plastic bag marked with R1's name is a bottle of used Lispro insulin that is not labeled with a resident's name or dated when opened. Inside R1's bag there is also a bottle of Lispro insulin for R13. R13's Lispro insulin was not dated when opened. * A used bottle of Lispro insulin for R49 that was not dated when opened. * A used bottle of Glargine insulin for R13 that was not dated when opened. * A used bottle of Novolin N insulin for R216 that was not dated when opened. * A used Levemir flextouch insulin pen that is not labeled with a resident's name or date when the pen was opened located in the TerraceView 2 medication refrigerator. * A used bottle of Lispro insulin for R48 that was not dated when opened located in the TerraceView 1 medication refrigerator. Findings include: The facility's policy titled, Subcutaneous Insulin and dated 01/23 under procedure documents 6. Date vial or device after first use. The facility's policy titled Medication Administration General Guidelines and dated 01/25 under the section Medication Administration documents 8c. Certain products or package types such as multi-dose vials and ophthalmic drops have specified shortened end -of-use dating, once opened, to ensure medication purity and potency (Refer to Section 9/10 - Medications With Shortened Expiration Dates). When date open expiration dating is not available from the manufacturer, the following may be considered in determining facility policy: * Multi-dose vials: 28 days after open date or per manufacturer's guidelines. * Ophthalmic preparations (solutions, suspensions, ointments): discard per manufacturer's guidelines or may implement a facility specific policy for shortened expiration dates (see customizable form in 12.3 Optional P/P (policy/procedure) Templates). 1.) On [DATE], at 9:24 a.m., Surveyor observed in the 3rd drawer on the left side of the Parkview 1 medication cart an expired Basaglar insulin pen for R22 with an open date of [DATE]. 2.) On [DATE], at 9:27 a.m., Surveyor observed in the 3rd drawer on the left side of the Parkview 1 medication cart a bottle of used Lantus Solostar insulin which was not labeled with a resident's name and an expired bottle of Humalog insulin for R42 with an open date of 11/23. On [DATE], at 9:30 a.m., Surveyor asked Licensed Practical Nurse (LPN)-JJ after an insulin bottle has been dated with the open date does she know how long can the insulin be used before it is expired. LPN-JJ replied No don't know off top of my head. Surveyor showed LPN-JJ the expired insulin. LPN-JJ informed Surveyor she will dispose the insulin. 3.) On [DATE], at 9:32 a.m., Surveyor observed in the top right drawer of the Parkview 1 medication cart a bottle of Extra Strength Rapid Release Tylenol 500 mg (milligrams) with the expiration date of 8/2024. On [DATE], at 9:33 a.m., Surveyor asked LPN-JJ who checks the medication cart for expired medication. LPN-JJ informed Surveyor the nurses are suppose to check every month and then they have them do random audits. 4.) On [DATE], at 9:55 a.m., Surveyor observed in the 3rd draw of the front half medication cart on the SunnyView 2 unit a used Semglee insulin pen for R13 that was not dated when opened and a used bottle of Lispro insulin for R13 that was not dated when opened. On [DATE], at 10:01 a.m., Surveyor asked Licensed Practical Nurse (LPN)-HH if there should be an open date after insulin has been opened. LPN-HH informed Surveyor there should be. 5.) On [DATE], at 10:02 a.m., Surveyor observed in the 3rd draw of the front half medication cart located on the SunnyView 2 unit a plastic bag marked with R1's name. Inside R1's bag is a bottle of used Lispro insulin that is not labeled with a resident's name or dated when opened. Inside R1's bag there is also a bottle of Lispro insulin for R13. R13's Lispro insulin was not dated when opened. 6.) On [DATE], at 10:07 a.m., Surveyor observed in the 3rd draw of the front half medication cart located on the SunnyView 2 unit a used bottle of Lispro insulin for R49 that was not dated when opened. 7.) On [DATE], at 10:09 a.m., Surveyor observed in the 3rd draw of the front half medication cart located on the SunnyView 2 unit a used bottle of Glargine insulin for R13 that was not dated when opened. On [DATE], at 10:14 a.m., Surveyor showed LPN-HH R13's Lispro insulin which is in a plastic bag labeled with R1's name. LPN-HH informed Surveyor she's going to take a picture of it as she is not usually on this medication cart. 8.) On [DATE], at 10:20 a.m., Surveyor observed in the third medication cart located on the SunnyView 2 unit in the top drawer a used bottle of Novolin N insulin for R216 that was not dated when opened. On [DATE], at 10:25 a.m., Surveyor asked Licensed Practical Nurse (LPN)-DD if insulin bottles should be dated when opened. LPN-DD informed Surveyor it should be dated. Surveyor showed LPN-DD R216's Novolin N insulin bottle that was not dated when opened. 9.) On [DATE], at 8:03 a.m., Surveyor observed in the TerraceView 2 medication refrigerator located in the nurses station. Inside the refrigerator there is a beige box with a used Levemir flextouch insulin pen that is not labeled with a resident's name or date when the pen was opened. On [DATE], at 8:04 a.m. Surveyor asked Registered Nurse (RN) Supervisor-AA when a nurse opens an insulin bottle or pen what should the nurse do. RN Supervisor-AA replied should be dated. Surveyor asked if there is a resident's name on the insulin bottle or pen. RN Supervisor-AA informed Surveyor they come from the pharmacy that way. Surveyor asked RN Supervisor-AA if anyone checks to make sure insulin is dated when opened. RN Supervisor-AA informed Surveyor the floor nurse or unit nurse. Surveyor asked when the insulin bottles or pens should be checked. RN Supervisor-AA replied I would hope they would do it on a daily basis. Surveyor showed RN Supervisor-AA the used Levemir flextouch insulin pen that was not labeled with a resident's name or date when opened. 10.) On [DATE], at 8:13 a.m., Surveyor observed in the TerraceView 1 medication refrigerator located in the nurses station a used bottle of Lispro insulin for R48 that was not dated when opened. On [DATE], at 8:20 a.m., Surveyor asked Licensed Practical Nurse (LPN)-II when an insulin bottle is opened should the bottle be dated. LPN-II replied yes. Surveyor informed LPN-II R48's Lispro insulin was not dated when opened. LPN-II replied that's weird, I'll throw it in the trash, I wouldn't use it.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to store and serve food in accordance with professional standards for fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to store and serve food in accordance with professional standards for food service safety for 95 of 108 residents that receive food from the kitchen. * In the facility's main kitchen, observations of partially used and undated food were made in the dry storage and walk-in freezers/coolers. Several food items were observed in the facility's dry storage uncovered open to air and undated. * Inadequate hand hygiene was observed by multiple kitchen staff working in the main kitchen area. * Contaminated utensils were placed back into food ready to be served to residents. Findings include: Facility policy titled; Food Services: Food and Supply Storage Effective 7/21 Revised 7/21 Reviewed 4/25 Policy: All food, non-food items, and supplies used in food preparation shall be stored in such a manner as to maintain the wholesomeness of the food for human consumption. To ensure food and supplies are stored according to facility, state and federal guidelines Procedures: Dry Storage: 4. Date indicating month, date and year. Rotate stock to ensure shelf life, use first in, first out method for storing food. 5. Remove any expired items from storage. 6. Maintain designated area for items that are damaged (such as dented cans) that are to be returned for credit. 7. Store bulk items in NSF approved containers that have tight fitting lids. Label both the bin and the lid. (scoops are not stored in the bin) 8. Use plastic bags that are NSF (national sanitization standard for food equipment) approved for food storage. Do not use garbage can liners Refrigerated Storage: 7. Labeling, dating, and monitoring refrigerated food, including but not limited to leftovers, so it is used by its use-by date, or frozen (where applicable) or discarded. 8. Refrigerated, ready to eat, potentially hazardous food, prepared and held more than 24 hours. Must be marked with the date of preparation or used by date. Must be discarded if not consumed within 5 calendar days from the date of preparation. A container of refrigerated, ready to eat, potentially hazardous food prepared and packaged by a food processing plant must be marked to indicate the date by which the food must be consumed. Or it must be consumed or discarded within 5 calendar days after the original package is opened. 9. Leftovers cover label, date and store above raw foods. Store cooked meat above raw meat. Facility policy titled; Food Services: Hand Washing and Glove Usage Effective 6/91 Revised 6/21 Reviewed 7/21 Policy: To ensure all Food Services employees properly wash their hands. Handwashing is the single most important procedure in ensuring food safety and preventing food-borne illness. Proper hand washing can be the most effective action food service workers can take to control contamination of food, utensils, and equipment. Procedure: Food handler must wash their hands after the following activities: 1. When employees begin their work shift. 2. After using the restroom. 3. During food preparation, as often as necessary to remove soil and prevent cross contamination when changing tasks. 4. When switching between working with raw food and ready to eat food, 5. After touching hair, face, or body. 6. After sneezing, coughing, or using a handkerchief or tissue. 7. After smoking eating or drinking. 8. After using any cleaning, polishing or sanitizing chemical. 9. After taking out the garbage. 10. After handling soiled utensils, dishes, glasses, and equipment. 11. Before receiving clean dished from the dish machine. 12. After touching clothing or apron. 13. After touching anything that may contaminate hands. 14. Before putting on gloves to initiate a task that involves working with food and removing gloves. Proper handwashing procedure: 1. Use the sinks designated for hand washing. 2. Turn on water and adjust the temperature so that it is warm. 3. Wet hands and wrists with warm running water holding them downward over the sink so that the water runs toward the fingertips. 4. Apply enough soap to cover all hand surfaces. 5. Scrub each hand with the other creating as much friction as possible. The more vigorously you rub the more microorganisms you remove. 6. Wash the front and back of your hands, in between your fingers, and under your nails. 7. Continue to wash hands for 20 seconds. 8. Dry hands completely using a single-use disposable paper towel and dispose of used paper towel. 9. Turn off water, using another dry towel to cover faucet handle Bare hand contact with ready to eat foods is prohibited Contamination of hands from unclean surfaces is the leading causes of the spread of bacteria that leads to human illnesses. Avoiding bare hand contact with any foods, ready to eat or otherwise that will be immediately consumed is one way to protect food from contamination. Strict handwashing practices are absolutely critical in all food operations. After proper handwashing, use the following items to minimize bare when handling ready to eat food to prevent cross contamination such as deli tissue, spatulas, tongs, single use gloves, forks or dispensing equipment. Ready to eat food is a food that is edible without additional preparation washing, cooking, etc. and is expected to be consumed in that form. Examples of ready to eat food: 1. Toast 2. Sandwiches 3. Raw fruits and vegetables 4. Salads 5. Lunch meat and cheeses 6. Cooked foods 7. Bakery items 8. Toppings 9. Sugar, spices and seasonings CDC (Center for Disease Control) document titled; clean hands dated February 16, 2024 Washing your hands is easy, and it's one of the most effective ways to prevent the spread of germs. Follow these five steps every time. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails. Scrub your hands for at least 20 seconds. Need a timer? Hum the Happy Birthday song from beginning to end twice. Rinse your hands well under clean, running water. Dry your hands using a clean towel or an air dryer, Facility policy titled; Food Handling Guidelines Effective 7/21 Revised 7/21 Reviewed 7/21 Policy: To ensure all food items intended for consumption at the facility are received, stored and prepared in accordance with safe food handling guidelines as outlined by state and federal food codes and Servsafe guidelines Procedures: Cross contamination precautions: Food shall be protected against cross contamination by: Appropriately separating types of raw animal products such as beef, fish, lamb, pork, and poultry during storage and processing with the use of separate equipment or areas or by scheduling and cleaning: and appropriately separating raw potentially hazardous foods from ready to eat products during storage, preparation and/or service. Boards and other food contact surfaces are sanitized and cleaned between different food preparation steps. Deferent boards are used raw animal meats and non-animal foods. 1 Hand should be scrubbed following hand washing policy, i.e. after toilet use, between food preparation tasks etcetera. 2 Clean and sanitize work surfaces, including cutting boards and food contacting equipment, example food processors, blenders, preparation tables, knife blades, utensils, bowls, sink can openers and slicer's etcetera between uses and consistent with applicable code. 3 Use clean, sanitized equipment when switching from 1 raw animal product to another . 6 Sanitize cutting boards after each use. 7 Between uses, store towels/cloths used for wiping surfaces during the kitchen's daily operation In containers filled with sanitizing solutions at the appropriate concentration per manufacturers specifications. Assure that these sanitizing solutions are safe and do not have a risk chemical contamination when preparing foods. Periodically testing the sanitizing solutions helps assure that it the correct concentration . Prevention of food infection: 1 Follow proper handwashing Contaminated equipment-Equipment can become contaminate in various ways including but not limited to: a) Poor personal hygiene. b) Improper sanitation . Food Storage Observations: On 04/15/25, at 10:34 AM, Surveyor observed in the kitchen food storage areas: Dry storage observations: Open bag of Sweetened coconut not dated. Open bag of graham cracker crumbs with hole in bag undated. 2 bags of [NAME] noodles opened not sealed or dated. 1 Bag of Cortona noodles opened sealed with saran wrap and not dated. A Box of gelatin mixes that do not have received on dates or open dates. An unmarked box with 5 individual packages of undated graham crackers that should come in larger labeled graham cracker box. A badly dented condensed milk can on the shelf with undented cans of condensed milk. Walk-in cooler observations: A container of chicken base and a container of ham base opened with no open or use by date. A partially used Jar of Grey Poupon mustard with a came in on date that reads only 4/11 with no open or use by date. Line tray cooler observations: A box of cups on floor. On 04/16/25, at 07:30 AM, Surveyor observed the kitchen food storage areas. Dray storage observations: Open loosely rolled bag of graham cracker crumbs with hole in bag. 2 loosely rolled bags of [NAME] noodles opened not sealed or dated. On 04/21/25, at 10:16 AM Surveyor observed the kitchen food storage areas. Dry storage observations: Completely open to air bag of graham cracker crumbs with hole in bag undated. 2 completely open to air bags of [NAME] noodles opened not sealed or dated. Bags completely open to the air. All other items observed by Surveyor on 4/15/25 had been removed or corrected. On 04/21/25, at 10:20 AM, Surveyor interviewed Director of Dietary-SS about food storage policies. Surveyor asked Director of Dietary-SS what the facility's expectation are after opening food products. Director of Dietary-SS informed Surveyor the products should be dated when opened and a use by date placed and then sealed tight. Surveyor informed Director of Dietary-SS that several undated items, a dented can, and cups on the floor had been removed after the Surveyors first observation. Director of Dietary-SS informed Surveyor that they had rectified those items after the Surveyor went through the first day. Surveyor asked the Director of Dietary-SS about the open bags of graham cracker crumbs and noodles that look recently used. Director of Dietary-SS informed the Surveyor those bags are not even closed. Director of Dietary-SS informed Surveyor education would be done immediately, and this was not the facility's food storage practice. Inadequate hand hygiene observations: On 04/17/25, at 11:21 AM, Surveyor observed Assistant Director of Dietary (ADD)-EEE taking temperatures on the food service line. Surveyor observed Cook-UU come over to tray line with a clip board and pen to start writing down temperatures with Assistant Director of Dietary (ADD)-EEE. On 4/17/25, at 11:31 AM, Surveyor observed the thermometer was dropped into the Soup by ADD-EEE. Surveyor observed Cook-UU put down the un-sanitized clip board and pen on the clean food service tray line table and walk over to retrieve a clean utensil to fish out the thermometer from the soup. Surveyor observed Cook-UU fish out the thermometer with the clean utensil. Surveyor observed Cook-UU place utensil on clean tray line service table. Director of Dietary (DOD)-SS came over and instructed Cook-UU not to use that soup because it was now contaminated. Surveyor observed DOD-SS drop a pen on the floor and Cook-UU picked the pen up and handed it back to DOD-SS. Surveyor then observed Cook-UU get a can of soup and open the soup can and place it in a pot to heat the soup up. Surveyor did not observe Cook-UU wash Cook-UU's hands as per facility policy after touching unclean surfaces and changing kitchen stations. Surveyor observed Cook-UU Walk over to wipe down the puree station food particles from the cooked ground pork earlier with a cloth and bare hands and then go back to taking foods in the oven without hand hygiene which is facility policy after touching unclean surfaces and changing kitchen stations. On 04/21/25, at 11:12 AM, Surveyor observed Cook-WW checking temperatures of the meatloaf in the oven. Surveyor observed Cook-WW rinsed and clean temp gage under water and clean with sanitizing wipes. Surveyor observed that Cook-WW was ungloved during the process and did not wash hands before grabbing a clean wash towel from a drawer and a clean bucket getting water from the prep sink for warming mashed potatoes then placed hands in armpit. Surveyor did not observe Cook-WW and did not wash hands throughout the process. On 04/21/25, at 11:22 Am, Surveyor observed Dietary Aide (DA)-XX move carts around, getting utensils ready and then touched ear buds then started to dish up food on the service line with washing hands. DOD-SS came over and mentions it to DA-XX. DA-XX washed hands after DOD-SS told DA-XX to wash DA-XX's hands. Surveyor observed DA-XX place hands under water quickly and then dried with towel while Surveyor noted time. DA-XX washed hands for approximately 5 sec seconds. On 04/21/25, at 11:35 AM Surveyor observed Dietary Aide (DA)-CCC leaning with elbows on the plate holders with DA-CCC's elbows on the plate holder on the clean train line service table while playing with the plate holder and plate holder covers while waiting to start meal service which is against facility policy to touch sanitized serving utensils-plate holders on which food to be served to resident's will be placed on the clean service tray line. Surveyor observed DA-CCC had then started looking at DA-CCC phone and DA-CCC placed DA-CCC's phone in DA-CCC's back pocket. Surveyor observed DA-CCC place hands back on the tray warming holders without washing hands per facility policy after touching unclean areas. On 04/21/25, at 11:39 AM, Surveyor observed DA-CCC grab DA-CCC's hair net and placed hands back on plate holders tapping plate holders on clean tray line service table with ungloved hands. DA-CC failed wash hands per facility policy after touching unclean areas. On 04/21/25, at 11:37 AM, Surveyor observed Dietary Aide (DA)-XX on tray service line waiting to start meal service for the residents. Surveyor observed DA-XX placed hands-on DA-XX's hip and while leaning against the dish warmer and rubbing DA-XX's lower back. DA-CC failed to wash hands per facility policy after touching unclean areas. On 04/21/25, at 11:38 AM, Surveyor observed Dietary Aid (DA)-DDD moved from meal service tray line area and left the kitchen. Surveyor observed DA-DDD washed hands on reentry to kitchen. Surveyor observed DA-DDD's handwashing process with watch timer. DA-DDD handwashing took 5 seconds which is not consistent with standards of practice for handwashing. On 04/21/25, at 11:42 AM, Surveyor observed meal service from the tray line. DA-CCC started removing the saran wrap and grabbing utensils and dishing up food on the tray line. DA-CCC started placing food on the plate holders and covering the plated food with the covers DA-CCC was previously leaning on. Surveyor observed DA-CCC leaning on tray line reaching on the top shelf. Surveyor observed DA-CCC's shirt top on ladle and DA-CCC placed the ladle back into the food container to dish up contents for a resident's plate. Surveyor Informed the DOD-SS that DA-CCC placed an unclean utensil back into pureed burger and was dishing up plates of food and covering the plates with plate covers that DA-CCC was leaning on and touching with DA-CCC's bear hands. Surveyor observed DOD-SS stop service of the food that had been touched by DA-CCC. Surveyor observed DOD-SS remove all the items in questions from the meal service tray line. Surveyor asked DOD-CCC if it was facility policy to use kitchen utensils and plate holders and covers after staff touch them with bare hands or leaned on the items then serve the residents using these unclean utensils. DOD-SS informed Surveyor it was not policy to use unclean utensils during meal service and that service should be stopped before a resident received a tray potentially contaminated by these items. On 04/21/25, at 11:52 AM, Surveyor interviewed DOD-SS about the kitchen expectations for handwashing. Surveyor asked DOD-SS what DOD-SS's expectations for staff washing their hands in the kitchen. DOD-SS informed Surveyor the DOD-SS expected staff to wash hands for 20 seconds per facility policy. DOD-SS informed Surveyor that DOD-SS expected staff to wash their hands after each station change and after touching unclean surfaces. Surveyor informed DOD-SS that DOD-SS's people were washing hands for less than 5 seconds and that staff were moving from station to station with no hand washing in between. Surveyor informed DOD-SS that staff were touching items such as ear buds, phones, hairnets, and other unclean surfaces then touching clean areas on the meal service tray line without proper handwashing. DOD-SS informed Surveyor DOD-SS was aware handwashing was to be take at least 20 seconds per their facility policy and that staff was to wash hands between stations in the kitchen per their facility policy. DOD-SS informed Surveyor that DOD-SS had already started handwashing education for staff because of situations DOD-SS had observed. On 04/21/25, at 10:30 AM, Surveyor informed Nursing Home Administrator (NHA)-C Surveyor's concerns with the 3 bags of open and undated bulk products Surveyor observed on 4/15/25,4/16/25 and 4/21/25. Surveyor informed NHA-C of Surveyor's observations of undated already partially used products on 4/15/25. NHA-C informed Surveyor that undated open food containers are a problem, and the facility will fix this right away. Surveyor informed NHA-C that cooks did not follow the recipe for a pureed meal and that cooks informed Surveyor they have adjusted recipes based on flavor in the past. NHA-C informed Surveyor cooks should have followed the recipe and cannot change recipes without prior approval from the dietician or speech therapy. On 04/21/25, at 11:58 AM, Surveyor informed DOD-SS and NHA-C Surveyor went to kitchen to watch the tray line during meal service to residents. Surveyor informed NHA-C about concerns with staff handwashing times being less than 5 seconds and staff moving from station to station without handwashing. Surveyor informed NHA-C concerns with observations noted above and that Surveyor shared these concerns with DOD-SS. Surveyor informed NHA-C that DOD-SS had to intervene when a thermometer was dropped into the soup to make sure the soup was not served. DOD-SS informed NHA-C that DOD-SS had observed some of these concerns and started handwashing education with all kitchen staff. NHA-C informed Surveyor that hand washing should be at least 20 seconds and that staff moving from one kitchen station to another station should wash their hands. NHA-C informed Surveyor expectation of the facility was staff should wash their hands after touching their faces and other dirty areas before returning to the tray line for meal service. DOD-SS informed NHA-C that these concerns brought up by the Surveyor were corrected and handwashing was especially a concern that DOD-SS addressed immediately.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** * Staff competencies to care for a resident with a chest tube and PICC line The facility assessment dated [DATE] under the secti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** * Staff competencies to care for a resident with a chest tube and PICC line The facility assessment dated [DATE] under the section Staff Education, Training, and Competencies documents Education and competencies for all staff include dementia training upon hire and annually. Ventilator education is available to our clinical staff who are working in those areas and opportunities for education both on boarding and annually exist for the clinical staff focusing on rehabilitation. Modifications were made to our general orientation process that moved most training to an online module format. Clinical on boarding includes in-person competency skills check offs with our Staff Educator. We require all of our direct care vendors to provide competency training in abuse/neglect, infection control/BBP (blood borne pathogens)/PPE (personal protective equipment), customer service and HIPPA (Health Insurance Portability and Accountability Act) annually. Additional competencies are determined according to the amount of resident interaction required by the job role, job-specific knowledge, skills and abilities, and those needed to care for the resident population. * R414 was admitted to the facility on [DATE] at 2:27 p.m. and left AMA (against medical advice) on 3/22/25. Diagnoses includes pleural effusion (fluid accumulate between lungs & chest wall), acute respiratory distress, malignant neoplasm (cancer) of unspecified ovary, anxiety disorder, and depression. The hospital assessment/plan not dated under recommendations documents (1) Pleurx placed -Drain daily -Up to 1L (liter) drainage -Bedside nurse to complete self education for patient and patient's son -Interventional Pulm (pulmonary) f/u (follow up) as outpatient. (2) Neoadjuvant therapy for metastatic ovarian cancer per Gyn/Onc (Gynecology/Oncology). R414's pre admit note dated 3/20/25, at 1:28 p.m., written by Director of Admissions/ Licensed Practical Nurse (LPN)-FF for admission diagnosis document R (right) pleural effusion. For PICC (peripherally inserted central line catheter) documents R brachial double lumen. Under notes documents R side chest tube-hospital sending back up Pleurx kit, NO chemo planned while in rehab. R414's admission note dated 3/20/25, at 4:00 p.m., written by Licensed Practical Nurse (LPN)-PPP documents Skin assessment:: Per Supervisor, BUE (bilateral upper extremity) bruising, Dressing R side. Devices/equipment (dentures, catheters, IVs (intravenous), CPAP (continuous positive airway pressure) etc):: Double lumen PICC RUE (right upper extremity), Bilateral HA (hearing aids). Bowel/Bladder continence:: Continent of bowel, Continent of bladder. admission Transfer Status:: 1 assist. Other assessment details:: General diet, Bilateral Ovarian CA (cancer), Dressing R side s/p (status post) Pleurx. R414's nurses note dated 3/21/25, at 12:51 p.m., written by LPN-JJ documents writer called into residents room by CNA (Certified Nursing Assistant) and therapy dept. (department) to meet w/ (with) resident and son. Son demonstrated cares for chest tube drainage and site care. Writer observed site; no inflammation or drainage present. There are approx. (approximately) 4 stitches present on pt's (patients) right side (mid intercostal) bra line holding chest tune in place. Pt uses padding underneath tubing and gauze w/ tegaderm on top for protective measures. Dressing must be removed prior to draining tube into PLEUR -X drainage vacuum bottle. Writer and son remove 1L (liter) of fluids. Drainage can be held if pt experiences pain. R414's nurses note dated 3/22/25, at 2:46 p.m., written by LPN-SSS documents Res (Resident) left the building with the her son -AMA (against medical advice). Writer received report that this res was upset in regards to a drain/treatment. Day shift nurse stated to writer that she did not see any order in regards to a drain/treatment. Stated that she looked in the orders and didn't see any orders listed or charting. Writer did review orders and was reviewing DC (discharge) summary when staff nurse approached writer to state that this resident left the grounds. Res did not voice any concerns/complaints with writer before leaving. On duty RN made aware. Surveyor reviewed the facility's daily nursing schedule and noted the following: On 3/20/25 the following staff worked on R414's unit: Agency LPN-VVV, Agency LPN-QQQ, & LPN-DD worked the day shift. LPN-WWW, LPN-PPP, & LPN-DD worked the evening shift. LPN-XXX & Agency LPN-YYY worked the night shift. On 3/21/25 the following staff worked on R414's unit: Agency LPN-VVV, Agency LPN-ZZZ, LPN-JJ & LPN-HH worked the day shift. LPN-PPP & LPN-DD worked the evening shift. LPN-AAAA & LPN-XXX worked the night shift. On 3/22/25 the following staff worked on R414's unit: Agency LPN-BBBB, Agency LPN-CCCC, and LPN-DDDD worked the day shift. LPN-WWW, LPN-SSS and LPN-PPP worked the evening shift. Surveyor noted the following staff were nursing supervisors while R414 resided at the Facility: Registered Nurse (RN)-X, RN Supervisor-QQ, and RN Supervisor-AA. On 4/23/25, at 12:42 p.m., Surveyor asked Director of Nursing (DON)-B for licensed staff chest tube competencies. On 4/23/25, at 3:49 p.m., during the end of the day meeting Surveyor informed DON-B and Director of Clinical Operations-D Surveyor has not received any chest tube competencies. On 4/24/25, at 8:16 a.m. Director of Clinical Operations-D informed a Surveyor this is all she could find. Surveyor was provided with the facility's policy Chest Tube, Caring for a Resident with a & inservice sign in sheet dated 4/2/25. Surveyor was not provided with any chest tube competencies and noted this inservice was provided after R414 was discharged . On 4/24/25, at approximately 9:00 a.m., Surveyor asked Director Clinical Operations-D for any PICC line competencies for licensed staff. On 4/24/25, at 10:10 a.m. Surveyor asked Director Clinical Operations-D if she has any PICC line competencies. Director of Clinical Operations-D informed Surveyor she could not find any and provided Surveyor with education provided on PICC lines on 4/2/25. Surveyor noted this education was after R414 was discharged . On 4/24/25, at 9:42 a.m. Surveyor asked Staffing Coordinator-RR if she had any chest tube or PICC line competencies for agency staff. Staffing Coordinator-RR informed Surveyor she will have to look into this. Surveyor provided Staffing Coordinator-RR with the names of agency staff who worked R414's unit from 3/20/25 to 3/22/25. On 4/24/25, at 10:52 a.m., Staffing Coordinator-RR informed Surveyor she does not have any chest tube or PICC line competency for agency staff but can call the agency and ask. On 4/24/25, at 11:27 a.m., Staffing Coordinator-RR informed Surveyor so far two of the agencies have gotten back to her and they do not do training on chest tubes or PICC lines. On 4/24/25, at 11:57 a.m. during a meeting with Chief Executive Officer (CEO)-A, DON-B, & Director Clinical Operations-D Surveyor informed staff Surveyor was not provided chest tube or PICC line competencies for licensed staff. No information was provided to Surveyor as to why these competencies were not completed. * Staff competencies to care for residents with tracheostomies and ventilator care The facility had 10 residents that had tracheostomies and 10 residents that had tracheostomies and were ventilator dependent. The facility assessment dated [DATE] under the section Staff Education, Training, and Competencies documents Education and competencies for all staff include dementia training upon hire and annually. Ventilator education is available to our clinical staff who are working in those areas and opportunities for education both onboarding and annually exist for the clinical staff focusing on rehabilitation. Modifications were made to our general orientation process that moved most training to an online module format. Clinical onboarding includes in-person competency skills check offs with our Staff Educator. We require all of our direct care vendors to provide competency training in abuse/neglect, infection control/BBP/PPE, customer service and HIPPA annually. Additional competencies are determined according to the amount of resident interaction required by the job role, job-specific knowledge, skills and abilities, and those needed to care for the resident population. Surveyor observed a sign posted on the window at the nurses' station on the ventilator unit: ATTENTION!!! Nurses and RTs, if you were unable to attend the mandatory competency training on 2/7 (2025) and have not received the training, you are not permitted to work on the unit until you receive the training. Please see the nurse supervisor to complete your competency. The RN Supervisor's cell phone number was posted after the statement. In an interview on 4/22/2025 at 12:13 PM, Surveyor asked Registered Nurse (RN)-AA what kind of training RN-AA went through to be competent on taking care of ventilator residents. RN-AA stated a class was offered by Respiratory Therapist (RT)-JJJ at the end of February or the beginning of March 2025; RN-AA was not sure of the date. RN-AA stated the class was a couple of hours long and included papers that RN-AA has in RN-AA's office that RN-AA still refers to when needed. Surveyor asked RN-AA if administration knew who attended the training sessions. RN-AA stated administration should have a list and there were at least six or seven sessions offered. Surveyor asked RN-AA if agency staff were included in the training. RN-AA stated yes. In an interview on 4/22/2025 at 12:24 PM, Surveyor asked RT-JJJ when and how many classes were offered to staff at the facility to provide care to residents on a ventilator. RT-JJJ stated RT-JJJ had eight classes in February, March, and April 2025 and when anyone new comes in, RT-JJJ goes over the training with the employee and the employee takes the test. Surveyor asked RT-JJJ who keeps the completed tests. RT-JJJ stated previous Nursing Home Administrator (NHA)-C was given all the materials after completion by the employee. RT-JJJ stated RT-JJJ does not keep any copies for RT-JJJ's record. RT-JJJ stated RT-JJJ had worked at the facility previously and left in 2023 but returned January 2025 per diem and then full time 4/7/2025. On 4/22/2025 at 1:21 PM, Surveyor asked previous Nursing Home Administrator (NHA)-C what staff members had been trained to work on the ventilator unit. NHA-C stated all RTs, RNs, and LPNs that work on the ventilator unit have been trained and competencies have been completed. Surveyor requested from NHA-C a list of those trained and competent staff as well as the training and competencies that had been completed for review. NHA-C provided a list of 41 facility and agency staff. The list was not in any discernable order, did not include the position the individual held, the date of the training and competencies completed. Surveyor noted there was no master list of employees and agency staff that were required to have the specialized training in ventilator residents to cross reference. NHA-C provided a stack of packets for the employees that had been trained and deemed competent to work on the ventilator unit. Surveyor received 44 packets. Surveyor reviewed the packets provided comparing them with the list of employees provided. A complete packet consisted of a Training Acknowledgement cover sheet with the employee's name, signature, and date, a Nursing Tracheostomy Exam with 23 multiple choice questions, a Ventilator Care for Nurses Post Test B with 50 multiple choice questions, and a Skills Module Checklist for tracheostomy suctioning. None of the exams or skills checklists had the employee's name or date written on them. The competent staff list had 41 facility and agency staff names. A total of 47 staff were reviewed. -1 staff member on the list did not have a packet. -4 staff members had packets that were not named on the list. -2 staff members had the Training Acknowledgement cover sheet but no other documents. -9 staff members did not have a Nursing Tracheostomy Exam. -2 staff members did not have a Nursing Tracheostomy Exam or a Skills Module Checklist. -7 staff members had Nursing Tracheostomy Exam and Ventilator Care for Nurses Post Test B photocopies. One test had been photocopied 7 times and placed in staff packets. Surveyor noted the photocopied exams to have consistent errors: Nursing Tracheostomy Exam question #2 was left unanswered, Ventilator Care for Nurses Post Test B question #4 had A and D circled, and question #5 was left unanswered. The circled answers on the multiple exams were consistent in shape and size and were easily determined to be photocopied. No names were on any of the exams or skills checklist within the packets. On 4/22/2025 at 3:10 PM at the daily exit with the facility, Surveyor asked who was responsible for ensuring staff on the ventilator unit are trained and who keeps the packets. NHA-C stated RT-JJJ creates the training packets and NHA-C keeps track of all the training packets. In an interview on 4/22/2025 at 3:39 PM, Surveyor shared with NHA-C concerns with the ventilator training packets. Surveyor shared with NHA-C the observation of not all packets included the Nursing Tracheostomy Exam. NHA-C stated after review by NHA-C and RT-JJJ, it was discovered the questions in the Nursing Tracheostomy Exam were covered in the Ventilator Care for Nurses Post Test B and it was duplicating the content, so they no longer had staff complete the Nursing Tracheostomy Exam. Surveyor reviewed and compared the content of the two exams and agreed the Ventilator Care for Nurses Post Test B was comprehensive of all the content. NHA-C stated because of that decision, the packets only need to contain the Ventilator Care for Nurses Post Test B and the skills checklist. NHA-C stated RT-JJJ gives NHA-C the completed packets and NHA-C puts them in a binder. Surveyor shared with NHA-C the concerns of incomplete packets, missing skills checklist to show competencies, missing pages of exams, not all staff were listed on the staff list provided by NHA-C as well as not all staff listed had packets, and the Nursing Tracheostomy Exam and the Ventilator Care for Nurses Post Test B for 7 staff members had been photocopied. Surveyor showed NHA-C the 7 photocopied exams and NHA-C agreed one exam had been photocopied and placed in employee packets. NHA-C stated NHA-C gets the packets but did not verify the information in the packets. NHA-C was no longer available for interview after this encounter. In an interview on 4/22/2025 at 4:13 PM, Surveyor asked RT-JJJ for a copy of the training packet that is provided to staff on the ventilator unit. RT-JJJ stated a new RT was starting the next shift and had a packet all ready that Surveyor could have. Surveyor noted the packet consisted of the Ventilator Care for Nurses Post Test B. The packet did not contain a Training Acknowledgement form or a skills checklist. Surveyor asked RT-JJJ who completes the skills checklist with the staff. RT-JJJ did not know what checklist Surveyor was referring to. RT-JJJ stated RT-JJJ has a Ventilator Check Off for Respiratory Therapists, which RT-JJJ provided, but does not have a checklist for nurses. In an interview on 4/23/2025 at 9:49 AM, Surveyor confirmed with RT-JJJ the Tracheostomy Exam was no longer given to staff as NHA-C had stated. RT-JJJ stated the trach exam was for Certified Nursing Assistants (CNAs) and the vent test covered both the trach and the vent. Surveyor had not heard of CNAs being trained to suction residents. Surveyor asked RT-JJJ what the process was for training ventilator staff. RT-JJJ stated if the class size was small, RT-JJJ would grade the test papers but if it was a larger class, then RT-JJJ would go over the answers at the end of the class. RT-JJJ stated RT-JJJ would not necessarily write anything on the papers, but that would also depend on class size. RT-JJJ stated then the completed packet would be given to NHA-C. RT-JJJ stated RT-JJJ used to keep a soft file of all the training and attendees, but RT-JJJ does not do that anymore. Surveyor showed RT-JJJ the competency checklist. On the checklist at the top of the form, it included DON-B and RT-JJJ's names as being the educators. RT-JJJ stated RT-JJJ had nothing to do with that paper. RT-JJJ stated DON-B used the checklist before RT-JJJ came back full time. RT-JJJ stated they are not using the checklist anymore, but RT-JJJ had nothing to do with the checklist. Surveyor showed RT-JJJ the seven copied tests. RT-JJJ agreed one test had been photocopied multiple times. RT-JJJ denied making any copies stating RT-JJJ would never do that. RT-JJJ stated RT-JJJ did not know what happened with those packets. In an interview on 4/23/2025 at 12:49 PM, Surveyor asked DON-B who did education and competencies with staff on the ventilator unit. DON-B stated DON-B did some education with nurses and observations for ventilators and tracheostomies along with RT-JJJ, but DON-B stated DON-B could not give the names of the staff that DON-B personally trained. Surveyor asked DON-B if DON-B was familiar with the skills checklist form. DON-B stated DON-B had seen the checklist for return demonstration and thought RT-JJJ had completed those checklists with staff. Surveyor shared with DON-B that RT-JJJ had never seen the checklist until Surveyor showed it to RT-JJJ earlier that day. DON-B did not know if anyone else had watched staff do a return demonstration and speculated an RT on the second shift may have completed some but was not sure. DON-B stated once the training was done, NHA-C took over all the documentation and DON-B had nothing further to do with it. DON-B stated NHA-C was very possessive of the training packets. In an interview on 4/23/2025 at 2:12 PM, Surveyor shared with Director of Clinical Operations (DCO)-D the same concerns that were shared with NHA-C the previous day. Surveyor shared with DCO-D the conversation with NHA-C the questions in the Nursing Tracheostomy Exam were covered in the Ventilator Care for Nurses Post Test B and it was duplicating the content, so they no longer had staff complete the Nursing Tracheostomy Exam. Surveyor shared with DCO-D the packets only need to contain the Ventilator Care for Nurses Post Test B and the skills checklist. Surveyor shared with DCO-D the concerns of incomplete packets, missing skills checklist to show competencies, missing pages of exams, not all staff were listed on the staff list provided by NHA-C as well as not all staff listed had packets, and the Nursing Tracheostomy Exam and the Ventilator Care for Nurses Post Test B for 7 staff members had been photocopied. Surveyor showed DCO-D the 7 photocopied exams and DCO-D agreed one exam had been photocopied and placed in employee packets. DCO-D stated every staff member had a competency for the revisit survey by the State Survey Agency on 3/10/2025. DCO-D stated everybody's full packet was there. DCO-D stated DCO-D made sure everything was complete at that time. DCO-D stated DCO-D was not sure what happened to the packets since that time. DCO-D stated the records were not kept in good order with no names or dates on the paperwork. DCO-D stated DCO-D was finding random pages from packets but with no name on them, DCO-D could not know who they belonged to. DCO-D stated DCO-D would check each employee's personnel file to see if the originals were kept there. DCO-D agreed with Surveyor that papers were just copied and stapled in no particular order to make up the packets. Surveyor shared the concern that with the packets as they were presented, it was not possible to determine which staff had been trained on the care of residents with tracheostomies and ventilators. DCO-D agreed and would be working with RT-JJJ to come up with a system to ensure there is documentation of all staff that need to be competent to work on the ventilator unit. Based on interview and record review the facility did not ensure nursing staff had the competencies and skill sets necessary to care for resident's needs for 1 (R414) of 1 resident with a chest tube (a plastic catheter inserted between the ribs to drain air, fluid, or blood from the pleural space around the lungs, heart, or esophagus) and PICC (a long flexible tube inserted into an arm vein and threaded into a large vein near the heart) line, 20 of 20 residents that utilize ventilators and tracheostomies, and all 108 of 108 residents for general nursing competencies. *Review of 16 staff indicate they did not have competencies for providing care of a chest tube and PICC line for R33. *20 residents in facility that are on ventilators and have tracheostomies, 12 of 47 staff members reviewed had incomplete competencies for ventilator and tracheostomy care. *On the 03/11/2025 PM shift and 04/12/2025 night shift, there was no competent Registered Nurse (RN) to oversee the vent unit. *The Facility does not have an effective process to ensure all new staff and Agency staff have the necessary competencies to care for residents residing in the facility. Findings include: *General Staffing process On 04/21/2025, at 03:28 PM, Surveyor interviewed Staff Coordinator-RR regarding staff orientation and competencies. Staff Coordinator-RR indicated that the Facility uses agency nursing staff for Licensed Practical Nurses (LPN)s and RNs. Staff Coordinator-RR indicated that Agency staff will get a folder out of the education office and will sign acknowledging receipt of the contents in the folder. On 04/22/2025, at 12:13 PM, Surveyor interviewed Agency LPN-QQQ. Agency LPN-QQQ informed Surveyor that they began picking up shifts at the Facility about 3 years ago and received no orientation. Agency LPN-QQQ indicated that the staffing agency said to get to the Facility an hour early, Agency LPN-QQQ received a log in for computer, a tour, and after that Agency LPN-QQQ stated it was an ask and learn as you go process. On 04/22/2025, at 12:15 PM, Surveyor interviewed LPN-HH. LPN-HH indicated they started at the Facility last month around March 17th. LPN-HH informed Surveyor that LPN-HH is a new nurse and obtained their LPN license in January 2025. LPN-HH informed Surveyor that orientation sucked, especially for a brand-new nurse. LPN-HH indicated LPN-HH was put on floor with nurses who just got off orientation, no check off list and no training on ventilators. On 04/22/2025, at 12:31 PM, Surveyor interviewed Staff Development Specialist-Q. Staff Development Specialist-Q informed Surveyor that Staff Development Specialist-Q is brand new to the position and started 1 week ago. Staff Development Specialist-Q indicated that she is still working on developing and implementing a more solid process with new hires. Staff Development Specialist-Q indicated speaking with Wound Care RN-EE, who was doing the position prior, regarding Agency orientation. Staff Development Specialist-Q indicated on the first day of staff orientation, they will come in on a Tuesday, will do TB (tuberculosis) skin test, fitted for N-95 mask, verify flu shot, vaccines, and go over hand washing competency. The new staff member will then come back Thursday to have their TB test read and have Human Resources (HR) training in the morning. Thursday afternoon- will go through Electronic Health Record (HER) and sign in, with the goal to be able to sign in and get familiar prior to going on the floor. New staff will also get a tour of the whole building. Staff Development Specialist-Q indicated at the very end, they will bring the new staff to their manager and set up schedule for orientation shifts. Staff Development Specialist-Q indicated Nurses/ CNAs have orientation check lists that they get while on the floor, it is the preceptors' responsibility to ensure going over those, although Staff Development Specialist-Q has not been able to get that far in the process yet. Staff Development Specialist-Q indicated Staff Development Specialist-Q would like to set up time where new staff will do one week check ins regarding competencies. On 04/22/2025, at 12:40 PM, Surveyor interviewed Wound Care RN-EE. Wound Care RN-EE indicated that there is an orientation check list for new hires. New hires will go through the check list with whomever they are paired with and before their first shift on their own they are supposed to go through with their supervisor. It is the responsibility of new employees to bring check list with them, but the check list disappears, and this has been an issue. Wound Care RN-EE indicated the Facility has talked about how they can make it better and have now made a full-time staff development position, where responsibilities can be divided and to ensure things are going well with new staff. For Agency staff, Wound Care RN-EE indicated a packet is given to the agency staff but they do not give a check list. Agency will have a sign off sheet of basic topics included in folder and contact information for supervisors and departments. They are supposed to contact a supervisor with any questions. Wound Care RN-EE indicated Staff Development Specialist-Q will be taking on the Agency orientation process as well. Wound Care RN-EE indicated a staff member who is no longer at the Facility was doing the new staff/agency orientation, as of January 1st, 2025, a gentleman took over who did not work out and quit without notice. Staff Coordinator-RR oversees making sure competencies for Agency staff and will email confirming with Agencies on those competencies. On 04/23/2025, at 01:19 PM, Surveyor interviewed Staff Coordinator-RR who indicated Staff Coordinator-RR will reach out to the agency and the agency will send the paperwork to Staff Coordinator-RR if needed. On 04/23/2025, at 03:51 PM, Surveyor informed the Facility of the concerns regarding new staff/Agency staff orientation and ensuring competency process. *03/11/2025 PM shift and 04/12/2025 night shift, no competent Registered Nurse (RN) to oversee the vent unit. Surveyor reviewed direct care staff schedules from March to current. Surveyor noted on the 03/11/2025 PM shift, there was no RN supervisor scheduled and no RN with competencies to oversee the ventilator unit. On 04/12/2025, night shift, Surveyor noted there was no RN supervisor scheduled and no competent RN to over see the ventilator unit from 0315 AM to 6 AM the next morning. On 04/23/2025, at 03:51 PM, Surveyor informed the Facility of the concerns regarding new staff orientation process and no competent RN for the ventilator unit on 03/11/2025 and 04/12/2025. On 04/24/2025, at 07:44 AM Director of Clinical Operations-D informed Surveyor that all competencies were given to Previous NHA-C and that Respiratory Therapist-JJJ was working with the staff to ensure competencies. On 04/24/2025, at 12:55 PM, Surveyor interviewed DON-B. DON-B indicated that if there was a code or an emergency that other nurses (LPNs) with competencies, as well as expert Respiratory Therapists would have been available to respond to the vent unit. Surveyor asked DON-B about the Facility's plan from a previous survey (cross reference event ID HUY911) regarding staffing for the vent unit which documents the following, A competent registered nurse (RN) will be available to always respond to all emergency situations for ventilator and tracheostomy residents. The RN will be available on a STAT basis to ensure a timely and comprehensive response to any resident demonstrating a potential change in condition when a competent Respiratory Therapist (RT) is assigned to the ventilator unit. In the absence of an assigned RT, a competent RN will be assigned to the ventilator unit ensuring there is no gap in competent staff on the unit. DON-B did not provide any further information.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0940 (Tag F0940)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not develop, implement and maintain an effective training program for all...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not develop, implement and maintain an effective training program for all new and existing staff based on their facility assessment potentially affecting 108 of 108 residents in the facility. The facility did not have a training policy and procedure for new staff or continued training for existing staff. Findings include: The Facility assessment dated [DATE] documents: Staff are trained to care for residents on all units to meet the needs of the facility. Staff Education, Training, and Competencies Education and competencies for all staff include dementia training upon hire and annually. Ventilator education is available to our clinical staff who are working in those areas and opportunities for education both onboarding and annually exist for the clinical staff focusing on rehabilitation. Modifications were made to our general orientation process that moved most training to an online module format. Clinical onboarding includes in-person competency skills checkoffs with our Staff Educator. We require all of our direct care vendors to provide competency training and abuse/neglect, infection control/BBP/PPE, customer service and HIPPA annually. Additional competencies are determined according to the amount of resident interaction required by the job role, job-specific knowledge, skills and abilities, and those needed to care for the resident population. Training Topics for general orientation and ongoing education: -(Facility) Mission, Vision and Values -IT-Security policy/HIPPA Compliance- -Emergency Preparedness Plan -Codes/Disaster/Emergency/Fire Safety- -Resident Rights/Abuse and Neglect -Blood Borne Pathogens -Hepatitis -Transmission -Exposure Control Plans -Engineering Controls -Workplace Controls (handwashing, sharps safety, personal hygiene) -PPE -Good Housekeeping (general housekeeping, biohazard warning labels, eye wash) -TB/Introduction to N95 mask- -Open wounds/Infection Control -Change in condition (nursing) -STOP AND WATCH FOR ALL DEPARTMENTS -Gait belt use (nursing) -Oxygen Emergency- -Dementia Training -EMR and policies -Falls prevention- -Understanding Communication in Persons with Dementia -Blood Borne Pathogens -Customer Service- -Hazardous Chemicals- -HIPPA Overview -Workplace Emergencies and Natural Disasters: An Overview -Fire Safety -Hand Hygiene -Infection Prevention -Protecting Resident Rights -Corporate Compliance -Matrix care EMR Documentation On 5/1/2025 at 10:23 AM, Surveyor requested from Director of Nursing (DON)-B a copy of the facility policy and procedure for training new employees and for annual training of all staff. Surveyor requested from DON-B the documentation of training for Licensed Practical Nurse (LPN)-AAAA, Registered Nurse (RN)-MMMM, Certified Nursing Assistant (CNA)-NNNN, CNA-OOOO, and CNA-BB. DON-B stated the facility uses Relias, a online computer-based training program, for staff education. Surveyor reviewed the provided training transcripts for LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. Each employee had required training topics (effective communication, resident rights, abuse/neglect/exploitation, QAPI, Infection Control, compliance and ethics, and behavioral health) that had not been addressed on their transcripts. On 5/1/2025 at 2:29 PM, Surveyor shared with Nursing Home Administrator NHA-A, DON-B and Director of Clinical Operations (DCO)-D the concern the five selected employees did not have training on the required topics either when hired or annually. DON-B requested a list of what training was required. Surveyor provided DON-B a list of the five employees selected for the review and the required training categories. DON-B stated DON-B would review the employee files to find the documentation of their training. Surveyor requested a copy of their policy and procedure for new employee training, such as their on-boarding training packet, as well as a policy and procedure for continuing, or annual, employee training. On 5/1/2025 at 4:21 PM, DON-B provided an agenda and sign-in sheet for a staff meeting dated November 13 and 14 (no year documented) and an agenda and sign-in sheet for a staff meeting dated March 19 and 20, 2025. The agendas did not contain any of the required training topics. CNA-OOOO and CNA-BB signatures were on the sign-in sheets for both staff meetings; LPN-AAAA, RN-MMMM, and CNA-NNNN did not have signatures on the sign-in sheets. On 5/5/2025 at 4:39 PM, Surveyor received an email from NHA-A documenting: While a formal education policy does not exist we do have our procedure on how Relias is registered and what modules are completed day one of orientation and those that are calendared annually. I am rechecking to support additional education and will send ASAP tomorrow. NHA-A included the attachment of the undated document: Annual Relias Trainings Procedure -All (facility) employees are registered in Relias upon hire. -They are activated and their hire date is added -The hire date prompts the start of their module's annual cycle -Upon Relias registration, employees are assigned a Hierarchy, which notes their work division (Nursing, Activities, Administration, etc.) -All employee accounts, regardless of hierarchy, are automatically added into the annual Mandatory Training Training Plan -Modules in the annual Mandatory Training training plan: -Hand Hygiene Basics -Dementia Care: Exploring Alzheimer's Disease -Workplace Emergencies and Natural Disasters: An Overview -Essentials of HIPPA -Understanding Bloodborne Pathogens -Basics of Corporate Compliance -Hazardous chemicals: SDS and Labels -Dementia Care: Understanding Communication -Basics of Personal Protective Equipment -Providing Customer Service -Safeguarding Resident Rights in Nursing Facilities -Infection Control: Essential Principles -Preventing, Recognizing, and Reporting Abuse -Fire Safety -Active Shooter Response -One to two training modules are released to employees each month. Surveyor noted not all the required training was listed on the training plan for new and existing hires. On 5/6/2025 at 12:55 PM, Surveyor received an email from NHA-A stating Relias reports for each of the employees were attached that indicated compliance. NHA-A documented: This exercise clearly demonstrates a need for deeper back-up as to how to run reports and have access to the administrative side of these platforms. I have reached out to them for that training. Surveyor reviewed the attached employee trainings and were the same as previously provided by DON-B; not all required trainings were completed by the employees. The facility did not have a policy and procedure for new staff or continued training for existing staff.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0941 (Tag F0941)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility did not ensure 3 of 5 direct care staff chosen at random received effective communication training potentially affecting all 108 residents in the fac...

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Based on interview and record review, the facility did not ensure 3 of 5 direct care staff chosen at random received effective communication training potentially affecting all 108 residents in the facility. Certified Nursing Assistant (CNA)-NNNN, CNA-OOOO, and CNA-BB did not receive effective communication training. Findings include: On 5/1/2025 at 10:23 AM, Surveyor requested from Director of Nursing (DON)-B a copy of the facility policy and procedure for training new employees and for annual training of all staff. Surveyor requested from DON-B the documentation of training for Licensed Practical Nurse (LPN)-AAAA, Registered Nurse (RN)-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. DON-B stated the facility uses Relias, an online computer-based training program, for staff education. Surveyor reviewed the provided training transcripts for LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. Surveyor noted CNA-NNNN was hired on 1/202025 and did not have any documentation of receiving effective communication training. CNA-OOOO was hired on 6/24/2024 and did not have any documentation of receiving effective communication training. CNA-BB had documentation of completing a course titled Understanding Communication in Persons with Dementia on 10/14/2020; no annual communication training was completed. On 5/1/2025 at 2:29 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, DON-B and Director of Clinical Operations (DCO)-D the concern three of the randomly selected employees did not have the required communication training. DON-B stated DON-B would review the employee files to find the documentation of their training. Surveyor requested a copy of their policy and procedure for new employee training, such as their on-boarding training packet, as well as a policy and procedure for continuing, or annual, employee training. On 5/5/2025 at 4:39 PM, Surveyor received an email from NHA-A documenting: While a formal education policy does not exist we do have our procedure on how Relias is registered and what modules are completed day one of orientation and those that are calendared annually. I am rechecking to support additional education and will send ASAP tomorrow. NHA-A included the attachment of the undated document: Annual Relias Trainings Procedure -All (facility) employees are registered in Relias upon hire. -They are activated and their hire date is added -The hire date prompts the start of their module's annual cycle -Upon Relias registration, employees are assigned a Hierarchy, which notes their work division (Nursing, Activities, Administration, etc.) -All employee accounts, regardless of hierarchy, are automatically added into the annual Mandatory Training Training Plan -Modules in the annual Mandatory Training training plan: -Hand Hygiene Basics -Dementia Care: Exploring Alzheimer's Disease -Workplace Emergencies and Natural Disasters: An Overview -Essentials of HIPPA -Understanding Bloodborne Pathogens -Basics of Corporate Compliance -Hazardous chemicals: SDS and Labels -Dementia Care: Understanding Communication -Basics of Personal Protective Equipment -Providing Customer Service -Safeguarding Resident Rights in Nursing Facilities -Infection Control: Essential Principles -Preventing, Recognizing, and Reporting Abuse -Fire Safety -Active Shooter Response -One to two training modules are released to employees each month. On 5/6/2025 at 12:55 PM, Surveyor received an email from NHA-A stating Relias reports for each of the employees were attached that indicated compliance. NHA-A documented: This exercise clearly demonstrates a need for deeper back-up as to how to run reports and have access to the administrative side of these platforms. I have reached out to them for that training. Surveyor reviewed the attached employee trainings and were the same as previously provided by DON-B; CNA-NNNN, CNA-OOOO, and CNA-BB did not have any documentation of communication training.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0942 (Tag F0942)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility did not ensure 1 of 5 direct care staff chosen at random received resident rights training potentially affecting all 108 residents in the facility. C...

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Based on interview and record review, the facility did not ensure 1 of 5 direct care staff chosen at random received resident rights training potentially affecting all 108 residents in the facility. Certified Nursing Assistant (CNA)-BB did not receive resident rights training annually. Findings include: On 5/1/2025 at 10:23 AM, Surveyor requested from Director of Nursing (DON)-B a copy of the facility policy and procedure for training new employees and for annual training of all staff. Surveyor requested from DON-B the documentation of training for Licensed Practical Nurse (LPN)-AAAA, Registered Nurse (RN)-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. DON-B stated the facility uses Relias, an online computer-based training program, for staff education. Surveyor reviewed the provided training transcripts for LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. Surveyor noted CNA-BB did not have any documentation of receiving resident rights training since 4/14/2020. On 5/1/2025 at 2:29 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, DON-B and Director of Clinical Operations (DCO)-D the concern one of the randomly selected employees did not have annual resident rights training. DON-B stated DON-B would review the employee file to find the documentation of the training. Surveyor requested a copy of their policy and procedure for new employee training, such as their on-boarding training packet, as well as a policy and procedure for continuing, or annual, employee training. On 5/5/2025 at 4:39 PM, Surveyor received an email from NHA-A documenting: While a formal education policy does not exist we do have our procedure on how Relias is registered and what modules are completed day one of orientation and those that are calendared annually. I am rechecking to support additional education and will send ASAP tomorrow. NHA-A included the attachment of the undated document: Annual Relias Trainings Procedure -All (facility) employees are registered in Relias upon hire. -They are activated and their hire date is added -The hire date prompts the start of their module's annual cycle -Upon Relias registration, employees are assigned a Hierarchy, which notes their work division (Nursing, Activities, Administration, etc.) -All employee accounts, regardless of hierarchy, are automatically added into the annual Mandatory Training Training Plan -Modules in the annual Mandatory Training training plan: -Hand Hygiene Basics -Dementia Care: Exploring Alzheimer's Disease -Workplace Emergencies and Natural Disasters: An Overview -Essentials of HIPPA -Understanding Bloodborne Pathogens -Basics of Corporate Compliance -Hazardous chemicals: SDS and Labels -Dementia Care: Understanding Communication -Basics of Personal Protective Equipment -Providing Customer Service -Safeguarding Resident Rights in Nursing Facilities -Infection Control: Essential Principles -Preventing, Recognizing, and Reporting Abuse -Fire Safety -Active Shooter Response -One to two training modules are released to employees each month. On 5/6/2025 at 12:55 PM, Surveyor received an email from NHA-A stating Relias reports for each of the employees were attached that indicated compliance. NHA-A documented: This exercise clearly demonstrates a need for deeper back-up as to how to run reports and have access to the administrative side of these platforms. I have reached out to them for that training. Surveyor reviewed the attached employee trainings and were the same as previously provided by DON-B; CNA-BB did not have any documentation annually of resident rights training.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0944 (Tag F0944)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility did not ensure 5 of 5 direct care staff chosen at random received QAPI (Quality Assurance and Performance Improvement) training with the potential to...

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Based on interview and record review, the facility did not ensure 5 of 5 direct care staff chosen at random received QAPI (Quality Assurance and Performance Improvement) training with the potential to affect all 108 residents in the facility. Licensed Practical Nurse (LPN)-AAAA, Registered Nurse (RN)-MMMM, Certified Nursing Assistant (CNA)-NNNN, CNA-OOOO, and CNA-BB did not receive QAPI training as a new hire or annually. Findings include: On 5/1/2025 at 10:23 AM, Surveyor requested from Director of Nursing (DON)-B a copy of the facility policy and procedure for training new employees and for annual training of all staff. Surveyor requested from DON-B the documentation of training for Licensed Practical Nurse (LPN)-AAAA, Registered Nurse (RN)-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. DON-B stated the facility uses Relias, an online computer-based training program, for staff education. Surveyor reviewed the provided training transcripts for LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB did not have any documentation of receiving QAPI training. On 5/1/2025 at 2:29 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, DON-B and Director of Clinical Operations (DCO)-D the concern the five randomly selected employees did not have QAPI training. DON-B stated DON-B would review the employee file to find the documentation of the training. Surveyor requested a copy of their policy and procedure for new employee training, such as their on-boarding training packet, as well as a policy and procedure for continuing, or annual, employee training. On 5/5/2025 at 4:39 PM, Surveyor received an email from NHA-A documenting: While a formal education policy does not exist we do have our procedure on how Relias is registered and what modules are completed day one of orientation and those that are calendared annually. I am rechecking to support additional education and will send ASAP tomorrow. NHA-A included the attachment of the undated document: Annual Relias Trainings Procedure -All (facility) employees are registered in Relias upon hire. -They are activated and their hire date is added -The hire date prompts the start of their module's annual cycle -Upon Relias registration, employees are assigned a Hierarchy, which notes their work division (Nursing, Activities, Administration, etc.) -All employee accounts, regardless of hierarchy, are automatically added into the annual Mandatory Training Training Plan -Modules in the annual Mandatory Training training plan: -Hand Hygiene Basics -Dementia Care: Exploring Alzheimer's Disease -Workplace Emergencies and Natural Disasters: An Overview -Essentials of HIPPA -Understanding Bloodborne Pathogens -Basics of Corporate Compliance -Hazardous chemicals: SDS and Labels -Dementia Care: Understanding Communication -Basics of Personal Protective Equipment -Providing Customer Service -Safeguarding Resident Rights in Nursing Facilities -Infection Control: Essential Principles -Preventing, Recognizing, and Reporting Abuse -Fire Safety -Active Shooter Response -One to two training modules are released to employees each month. Surveyor noted QAPI training was not included in the topics on the training plan. On 5/6/2025 at 12:55 PM, Surveyor received an email from NHA-A stating Relias reports for each of the employees were attached that indicated compliance. NHA-A documented: This exercise clearly demonstrates a need for deeper back-up as to how to run reports and have access to the administrative side of these platforms. I have reached out to them for that training. Surveyor reviewed the attached employee trainings and were the same as previously provided by DON-B; LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB did not have any documentation of receiving QAPI training.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0945 (Tag F0945)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility did not ensure 1 of 5 direct care staff chosen at random received infection control training with the potential to affect all 108 residents in the fa...

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Based on interview and record review, the facility did not ensure 1 of 5 direct care staff chosen at random received infection control training with the potential to affect all 108 residents in the facility. Certified Nursing Assistant (CNA)-BB did not receive infection control training annually. Findings include: On 5/1/2025 at 10:23 AM, Surveyor requested from Director of Nursing (DON)-B a copy of the facility policy and procedure for training new employees and for annual training of all staff. Surveyor requested from DON-B the documentation of training for Licensed Practical Nurse (LPN)-AAAA, Registered Nurse (RN)-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. DON-B stated the facility uses Relias, an online computer-based training program, for staff education. Surveyor reviewed the provided training transcripts for LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. Surveyor noted CNA-BB had documentation of receiving Basics of Hand Hygiene and Prevention of Urinary Tract Infections on 7/17/2024 but had not had Infection Control: Essential Principles since 1/31/2021. On 5/1/2025, at 2:29 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, DON-B and Director of Clinical Operations (DCO)-D the concern one of the randomly selected employees did not have annual infection control training. DON-B stated DON-B would review the employee file to find the documentation of the training. Surveyor requested a copy of their policy and procedure for new employee training, such as their on-boarding training packet, as well as a policy and procedure for continuing, or annual, employee training. On 5/5/2025 at 4:39 PM, Surveyor received an email from NHA-A documenting: While a formal education policy does not exist we do have our procedure on how Relias is registered and what modules are completed day one of orientation and those that are calendared annually. I am rechecking to support additional education and will send ASAP tomorrow. NHA-A included the attachment of the undated document: Annual Relias Trainings Procedure -All (facility) employees are registered in Relias upon hire. -They are activated and their hire date is added -The hire date prompts the start of their module's annual cycle -Upon Relias registration, employees are assigned a Hierarchy, which notes their work division (Nursing, Activities, Administration, etc.) -All employee accounts, regardless of hierarchy, are automatically added into the annual Mandatory Training Training Plan -Modules in the annual Mandatory Training training plan: -Hand Hygiene Basics -Dementia Care: Exploring Alzheimer's Disease -Workplace Emergencies and Natural Disasters: An Overview -Essentials of HIPPA -Understanding Bloodborne Pathogens -Basics of Corporate Compliance -Hazardous chemicals: SDS and Labels -Dementia Care: Understanding Communication -Basics of Personal Protective Equipment -Providing Customer Service -Safeguarding Resident Rights in Nursing Facilities -Infection Control: Essential Principles -Preventing, Recognizing, and Reporting Abuse -Fire Safety -Active Shooter Response -One to two training modules are released to employees each month. On 5/6/2025 at 12:55 PM, Surveyor received an email from NHA-A stating Relias reports for each of the employees were attached that indicated compliance. NHA-A documented: This exercise clearly demonstrates a need for deeper back-up as to how to run reports and have access to the administrative side of these platforms. I have reached out to them for that training. Surveyor reviewed the attached employee trainings and theywere the same as previously provided by DON-B. Surveyor noted CNA-BB did not have any documentation of receiving annual infection control training.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that 3 of 5 CNAs (Certified Nursing Assistants)(CNA) reviewed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that 3 of 5 CNAs (Certified Nursing Assistants)(CNA) reviewed completed the required annual 12 hours of educational training. CNA-V, CNA-W, and CNA-Y did not receive the annual 12 hours of educational training. This had the potential to affect all 108 Residents who reside in the facility. Findings include: The facility assessment dated [DATE] documents: Staff Education, Training, and Competencies . Education and competencies for all staff include dementia training upon hire and annually. Modifications were made to our general orientation process that moved most training to an online module format. We require all of our direct care vendors to provide competency training in abuse/neglect, infection control/BBP (Bloodborne Pathogens)/PPE (Personal Protective Equipment), customer service and HIPPA (Health Insurance Portability and Accountability Act) annually. On 4/25/25, at 8:25 AM, Surveyor randomly selected 5 CNAs for review of their annual training hours. Surveyor reviewed the employee records of CNA-V, CNA-W, and CNA-Y. The facility was unable to provide documentation CNA-V, CNA-W and CNA-Y received the required 12 hours of educational training within a year based on their hire date. CNA-V date of hire was 10/30/23. CNA-V completed 1.25 hours of the required 12 hours of training. Surveyor noted Abuse and Dementia training was not completed as part of the required 12 hours of training. CNA-W date of hire was 12/11/23. CNA-W completed 10.50 hours of the required 12 hours of training. CNA-Y date of hire was 4/18/05. CNA-Y completed the required 12 hours of training, however, Abuse and Dementia training was not completed as part of the required 12 hours of training. On 4/21/25, at 3:21 PM, Surveyor shared the above concerns with previous Nursing Home Administrator (NHA)-C, Director of Nursing (DON)-B, Chief Executive Officer (CEO)-A, and Director of Clinical Operations (DOC)-D. Additional information was requested, if available. At this time, no further information has been provided as to why CNA-V, CNA-W, and CNA-Y did not receive the required 12 hours of educational training. On 4/22/25, at 9:02 AM, Surveyor interviewed Staff Development Specialist (SDS)-Q. SDS-Q informed Surveyor SDS-Q has only been in the position for a week, but is aware CNAs must complete the required 12 hours of training per year based on hire date. SDS-Q is aware 3 of 5 CNA employee records reviewed document CNA-V, CNA-W, and CNA-Y do not have the 12 hours of annual required training. Further, SDC-Q confirmed SDC-Q is aware part of the 12 hours of required training must include Abuse and Dementia training. SDC-Q plans to have more consistent trainings and do monthly check-ins with the CNAs in order to make sure the CNAs have completed their required trainings.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0949 (Tag F0949)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility did not ensure 4 of 5 direct care staff chosen at random received behavioral health training potentially affecting all 108 residents in the facility....

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Based on interview and record review, the facility did not ensure 4 of 5 direct care staff chosen at random received behavioral health training potentially affecting all 108 residents in the facility. Registered Nurse (RN)-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB did not receive behavioral health training. Findings include: The Facility assessment dated 1/2025 documents the facility cares for residents with psychiatric/mood disorders such as psychosis (hallucinations, delusion, etc.), impaired cognition, mental disorder, depression, post-traumatic stress disorder, anxiety disorder, and behavior that needs interventions. The number/average or range of residents per day with behavioral symptoms and cognitive performance is 1-2 with 8 hours per week to address behavioral health needs. The facility provides care and services based on the needs of the residents to include behavioral health issues and psychosocial support. On 5/1/2025, at 10:23 AM, Surveyor requested from Director of Nursing (DON)-B a copy of the facility policy and procedure for training new employees and for annual training of all staff. Surveyor requested from DON-B the documentation of training for Licensed Practical Nurse (LPN)-AAAA, Registered Nurse (RN)-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB. DON-B stated the facility uses Relias, an online computer-based training program, for staff education. Surveyor reviewed the provided training transcripts for LPN-AAAA, RN-MMMM, CNA-NNNN, CNA-OOOO, and CNA-BB and noted: LPN-AAAA completed the courses Caring for the Person with Dementia: Behaviors and Communication on 3/13/2024 and Dementia Care: Challenging Behaviors on 3/7/2024. RN-MMMM completed the courses Managing Elopement on 9/23/2024 and Dementia Care: Understanding Alzheimer's Disease on 7/31/2023 and 9/23/2024. CNA-NNNN and CNA-OOOO had no documentation of behavioral health training. CNA-BB completed the courses Managing Elopement on 7/17/2024 and Trauma-Informed Care on 1/17/2020. Surveyor noted no specific training behavioral health training was was identified as required and completed when newly hired or on an annual basis. On 5/1/2025, at 2:29 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, DON-B and Director of Clinical Operations (DCO)-D the concern the randomly selected employees did not have annual behavioral health training. DON-B stated DON-B would review the employee file to find the documentation of the training as outlined in the facility assessment. Surveyor requested a copy of the facility policy and procedure for new employee training, such as their on-boarding training packet, as well as a policy and procedure for continuing, or annual, employee training. On 5/5/2025, at 4:39 PM, Surveyor received an email from NHA-A documenting: While a formal education policy does not exist we do have our procedure on how Relias is registered and what modules are completed day one of orientation and those that are calendared annually. I am rechecking to support additional education and will send ASAP (as soon as possible) tomorrow. NHA-A included the attachment of the undated document: Annual Relias Trainings Procedure -All (facility) employees are registered in Relias upon hire. -They are activated and their hire date is added -The hire date prompts the start of their module's annual cycle -Upon Relias registration, employees are assigned a Hierarchy, which notes their work division (Nursing, Activities, Administration, etc.) -All employee accounts, regardless of hierarchy, are automatically added into the annual Mandatory Training Training Plan -Modules in the annual Mandatory Training training plan: -Hand Hygiene Basics -Dementia Care: Exploring Alzheimer's Disease -Workplace Emergencies and Natural Disasters: An Overview -Essentials of HIPPA -Understanding Bloodborne Pathogens -Basics of Corporate Compliance -Hazardous chemicals: SDS and Labels -Dementia Care: Understanding Communication -Basics of Personal Protective Equipment -Providing Customer Service -Safeguarding Resident Rights in Nursing Facilities -Infection Control: Essential Principles -Preventing, Recognizing, and Reporting Abuse -Fire Safety -Active Shooter Response -One to two training modules are released to employees each month. Surveyor noted behavioral health training was not included in the topics on the training plan. On 5/6/2025, at 12:55 PM, Surveyor received an email from NHA-A stating Relias reports for each of the employees were attached that indicated compliance. NHA-A documented: This exercise clearly demonstrates a need for deeper back-up as to how to run reports and have access to the administrative side of these platforms. I have reached out to them for that training. Surveyor reviewed the attached employee trainings and were the same as previously provided by DON-B.
Feb 2025 8 deficiencies 2 IJ (1 affecting multiple)
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility did not ensure a resident received treatment and care in accordance with prof...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility did not ensure a resident received treatment and care in accordance with professional standards of practice to include individual assessment and reporting when experiencing a medical change of condition, per standards of practice for respiratory therapists. This was discovered with 1 (R2) of 1 resident reviewed that had a medical change of condition while on a ventilator. On [DATE], at 11:12 PM, there was a progress note written by the Respiratory Therapist (RT)-T that indicated shortness of breath was present for R2 and that this was new, not chronic. RT-T raised R2's oxygen flow rate from 5 lpm (liters per minute) to 8 lpm. There is no evidence that any further assessment was completed indicating why to increase the flow rate or to help determine why R2 was newly short of breath. There is no evidence of further assessment to determine if increasing the oxygen flow rate improved the shortness of breath symptoms. There is no evidence this change of condition was communicated to the Registered Nurse working the same shift or to staff working the next shift. There is no evidence the change of condition was reported to R2's physician for consultation and treatment. R2 passed away in the Facility and was found deceased for several hours on [DATE] and pronounced dead at 8:40 AM by the Pulmonary Doctor. The Facility's failure to provide assessment and follow up created a finding of immediate jeopardy that began on [DATE]. Surveyor notified the Director of Nursing (DON)-B and Nursing Home Administrator (NHA)-A of the immediate jeopardy on [DATE], at 10:53 AM. The immediate jeopardy was removed on [DATE]. The deficient practice continues at a scope and severity of an E (potential for harm/pattern) as the facility continues to implement its action plan. Findings include: The Facility Policy titled Notification of Changes last reviewed 12/24, documents (in part) . Policy: It is the policy of this facility that changes in a resident's condition or treatment are immediately shared with the resident and/or the resident representative, according to their authority, and reported to the attending physician or delegate. The resident and/or their representative will be educated about treatment options and supported to make an informed choice about care preferences when there are multiple care options available. All pertinent information will be made available to the provider by the facility staff. Nurses and other care staff are educated to identify changes in a resident's status and define changes that require notification of the resident and/or their representative, and the resident's physician, to ensure best outcomes of care for the resident . Procedure: 1. The nurse will immediately notify the resident, resident's physician, and the resident representative(s) for the following (list not all inclusive): An SBAR (situation, background, assessment, recommendation) will be completed in the EMR (electronic medical record) to reflect pertinent info to notify the physician of . B. A significant change in the resident's physical, mental, or psychosocial status. C. A significant change includes deterioration in health, mental, or psychosocial status in either life-threatening conditions or clinical complications. D. A need to alter treatment significantly . 2. The nurse will notify the resident, resident's physician, and the resident representative(s) for non-immediate changes of condition on the shift the change occurs unless otherwise directed by the physician . The Facility Policy titled Respiratory Assessment last reviewed 7/24, documents (in part) . Policy: A Respiratory Assessment will be performed on the following residents to ensure proper respiratory treatments, equipment, and modalities are ordered to meet the resident's needs . 3. Any resident with a change of condition requiring respiratory treatments or oxygen therapy . General Information: The Respiratory assessment is performed one time for each of the above and charted in the EMR (Electronic Health Record). Procedure: 1. List Cardiopulmonary history. 2. Document heart rate; respiratory rate; O2 (oxygen) Saturation; FiO2/LPM (fraction of inspired oxygen/liters per minute); breath sounds, sputum color, consistency, and volume; expiratory time, breathing pattern; and ability to cough effectively. 3. If a trach resident, document the trach size and type; insertion or change date; and stoma site integrity. 4. If a vent resident, document the ventilator settings including the mode, tidal volume, respiratory rate, peep, FiO2; the amount of pressure support; and any weaning plans. 5. Check the planned modalities of treatment for the resident. 6. List any pertinent comments vital to their treatment. According to the American Association for Respiratory Care, The practice of a respiratory therapist is directed by a licensed independent practitioner and is determined by state licensure laws where applicable. The practice typically focuses on: . o Direct and indirect patient observation and monitoring of signs, symptoms, reactions, general behavior and general physical response to respiratory care and diagnostic interventions. o Implementation of respiratory therapy procedures, medical technology, and diagnostic procedures necessary for disease prevention, treatment management, and pulmonary rehabilitation . The responsibilities of a respiratory therapist include, but are not limited to: 1. Performance and collection of diagnostic information . https://www.nbrc.org/wp-content/uploads/2019/09/AARC-Scope-of-Practice.pdf R2 was readmitted to the facility on [DATE]. R2's pertinent diagnoses include chronic respiratory failure with hypoxia, chronic kidney disease-stage 4, dependence respirator (ventilator) status, major depressive disorder, generalized anxiety disorder, insomnia, hypertensive chronic kidney disease, acute on chronic systolic (congestive) heart failure. R2's Quarterly Minimum Data Set (MDS) with an assessment reference date of [DATE] indicated R2 had a Brief Interview for Mental Status score of 14 (cognitively intact). R2 is responsible for self. R2 is listed as full code for resuscitation. R2's MDS showed that oxygen therapy, suctioning, tracheostomy care and invasive mechanical ventilator were used for respiratory treatment. R2 is assessed as having no impairment to upper or lower extremities and R2 uses a wheelchair for mobility. R2 is assessed as occasionally incontinent of bladder and frequently incontinent of bowel. R2 has a pulmonary care plan which documents R2 has potential for complications from COPD (chronic obstructive pulmonary disease), respiratory failure, CHF (chronic heart failure). Pertinent interventions include: Monitor for complications such as dyspnea, shortness of air, cyanosis or tachypnea. Start Date [DATE] Monitor Oxygen saturation and administer Oxygen per physician orders. Start Date [DATE] Provide treatment per physician's orders and monitor for response. Observe for side effects and inform physician. Start Date [DATE] Administer medications per orders and monitor for response. Observe for side effects and inform physician prn. Start Date [DATE] R2 has an alteration in respiratory status vent/trach care plan which reads R2 has alteration in respiratory status related to ventilator/trach use. Pertinent interventions include: Monitor and report signs of hypoxia (cyanosis, tachypnea, dyspnea, confusion, restlessness, nasal flaring, elevated blood pressure, increased respirations, increased pulse) Start date [DATE] Monitor O2 (oxygen) sats (saturation). Q (every) shift & PRN Start Date [DATE] Monitor for signs and symptoms of respiratory infection, shortness of breath. Start Date [DATE] RT (respiratory therapist) consult as needed Start Date [DATE] Monitor oxygen saturation via pulse oximetry Q shift and PRN when on continuous oxygen therapy. Start Date [DATE] Check O2 settings Q shift and PRN Start Date [DATE] Maintain patent airway Start Date [DATE] Suction PRN per MD (medical doctor) orders Start Date [DATE] Airway checks, q shift and PRN Start Date [DATE] FiO2 (fraction of inspired oxygen) to keep SpO2 (oxygen saturation) at/above 90% Start Date [DATE] Surveyor reviewed the electronic medical record (EMR) and found physician orders related to R2's ventilator (vent) and tracheostomy (trach) care which included: Vent Settings: PC (pressure control) 25/5 / RR (respiratory rate) 18 / FIO2 TO KEEP SPO2 AT / ABOVE 90%, Every Shift, effective [DATE] RT change trach Q12 weeks, Once A Day on Monday, effective [DATE] Surveyor notes a review of charting showed resident oxygen was kept at 5 liters leading up to the night of the incident. On [DATE], a respiratory progress note written by RT-T with time of 11:12 PM was entered with the notation of Recorded as Late Entry on [DATE] 03:15 AM. The progress note reads: Lung Sounds: diminished Respirations Rhythm/Pattern: Regular/Unlabored Cough present?: No Shortness of Breath present?: Yes (New or Chronic) New Fever present?: No Oxygen in use?: Yes (Liter Flow) 8 lpm Oxygen delivered by: Not Applicable Isolation Precautions in place?: Not Applicable Restlessness present?: No Anxiety present?: No Fatigue present?: No Comments: Vent settings: PC mode 25 PIP, 5 of PEEP, 18 RR, 5 lpm Actual PT: 25 PIP, 7.2 MVE, 386TV, 18 RR, Breath sounds: diminished Trach care: Gauze changed, and site cleaned Oral Care: mouth and gums brushed Secretions: PT (patient) didn't need suctioning Vital Signs: 84 HR (heart rate), RR (respiratory rate) 18, SPO2 97% Surveyor notes the progress note written by RT-T indicates R2 was having shortness of breath, which was new. The oxygen in use was recorded as 8 lpm. The vital signs were 84 for heart rate, 18 for respiratory rate, spo2 97%. There is no indication if these vitals were before or after the oxygen was increased. There is no subsequent follow up by RT-T. Based on interviews of staff working that shift (as shown below), there is no evidence RT-T communicated this change to other staff. No SBAR was completed and there was no communication with the physician. The next progress note was written by Registered Nurse (RN)-U on [DATE], at 05:10 AM. It documents writer went into room at 0500 to give resident her prn APAP (Tylenol) that she requests each morning. Resident was sleeping comfortably. Color was baseline and lips were pink. No complaints from either residents (sic) in that room all shift. Surveyor notes the last PRN dose of Tylenol recorded as administered on the MAR (Medication Administration Record) was at 12:27 AM, on [DATE], by RN-U. The next respiratory progress note was written on [DATE], by RT-S with time of 8:20 AM, which documents: Lung Sounds: N/A Respirations Rhythm/Pattern: Regular/Unlabored Comments: Vent Settings: Received on ACPC 25/5+ R 18 on 10L (liters) Vent Actuals: VT 80 MVE 1.9 PIP 24.3 PMAP 5.3 I/E 1:1.1 Vital Signs: HR POX RR unable to obtain Breath Sounds: Unable to obtain Secretions: N/A Trach Care: N/A Oral Care: N/A Tx: N/A Misco: N/A Resident unresponsive between approx. 0810-0820. RT bagged PT on 15L, nurse present, supervisor arrived. RT unable to obtain POX (pulse oximetry) and HR (heart rate) with POX device. BS (breath sounds) unable to be heard. Bilateral chest rise present from ventilation assistance. NP (nurse practitioner) present, nurse and nursing supervisor. Surveyor notes there is no documentation as to when oxygen was increased from 8 to 10 liters per minute. On [DATE], at 8:45 AM, a progress note was written by Nurse Practitioner (NP)-V that documents . evaluated at bedside this AM 0825, mottled/cyanotic/pupils fixed. No pulse/audible HR/ no BP/no respirations. Extremities stiff c/w (consistent with) rigor mortis. By estimation, pt likely expired at least several hours prior .reviewed with (Pulmonary Doctor) via phone, concurs, pronounced dead @ (at) 0840am. On [DATE], at 8:46 AM, Surveyor interviewed R8, the roommate of R2, and was told that R2 put the call light on that night and said something about breathing, roommate heard RT-T tell R2 that they turned up the oxygen. The Facility did an investigation after the incident and the statement Nursing Home Administrator (NHA)-A wrote as a statement from R8 indicates R8 reported that around 9pm she heard (R2) on the phone with her grandsons, playing a virtual game. Later, during the 3rd shift around 11pm, (R2) called the CNAs (Certified Nursing Assistants) to warm up her usual snack, hot pockets. (R8) stated that both she and (R2) received their breathing treatments close to midnight from the night (RT-T) and (R2) was fine at that time. (R8) also mentioned that she heard staff in the room about 3 times throughout the night . On [DATE], at 11:51 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-W who stated they were not her (R2's) nurse that day but NP-V went into R2's room and came out and said R2 was not breathing. During walk around between 6:30-7:00 AM, R2 and roommate were sleeping which was not unusual. Later when LPN-W went into the room with NP-V, R2 was ashen in color and looked like she was sleeping. On [DATE] at 1:50 PM, Surveyor interviewed CNA-Z who stated they rounded at around 7am and thought R2 was sleeping at that time. On [DATE], at 2:11 PM, Surveyor interviewed RT-AA who worked the next shift after the incident. RT-AA stated that the incident could be attributed to poor communication, there was a change in condition that was not reported or passed on. Surveyor asked what that change was and was told by RT-AA it was that the oxygen had been increased on the night shift. On [DATE], at 2:52 PM, Surveyor interviewed LPN-X via phone and was told at around 7am LPN-X went into the room as the roommate's vent lights were going off, LPN-X turned off the vent lights and looked over both patients and they were both in their sleeping positions. On [DATE], at 10:44 AM, Surveyor interviewed RT-T via telephone who was on the night shift and increased the oxygen level for R2. When asked if R2 was experiencing a change of condition RT-T stated the oxygen was at 5 liters and that they did raise it to 8 liters. RT-T stated this is common to do. R2's pulse ox was at 91% but R2 was not having trouble breathing. RT-T saw resident in no distress and R2 did not tell RT-T there was a problem. Surveyor notes this shows discrepancy from the progress note written the night of the incident that indicates R2 was experiencing a new change in condition of shortness of breath and does not follow physician order to raise SPO2 to keep saturation above 90%, R2 was above 90% according to RT-T's statement. The Facility investigation after the incident included a statement NHA-A wrote from their interview with RT-T. (RT-T) stated that (R2's) vital signs were normal throughout the night and that he was able to administer treatments as scheduled. He stated he performed (R2's) breathing treatment around 11 pm, closer to midnight. (RT-T) last checked on her around 445-5am, describing her as seemingly fine and possibly asleep. He stated that (R2) had not complained of any shortness of breath or distress during their interactions that night. (RT-T) noted that (R2) appeared stable and routine, with no indications of distress observed during their rounds. He expressed surprise at the news of her passing, stating that nothing seemed abnormal during the shift. Surveyor notes documentation of respiratory therapist administered treatments were requested starting with the night of [DATE] and Surveyor was provided the Medication Administration Record (MAR) for a nebulizer treatment done by nursing twice a day that was last done on the [DATE] second shift by Licensed Practical Nurse (LPN)-BB. Surveyor noted there was no documentation of a breathing treatment done by RT-T. Surveyor notes the discrepancy of RT-T's interview with Surveyor and statement of interview with RT-T from NHA-A. On [DATE], at 11:21 AM, Surveyor interviewed RN-U, via telephone, who was working on the night shift before R2 passed. RN-U stated that R2 was alert and oriented times 4, so would alert staff if there was an issue. RN-U stated she saw R2 at midnight, R2 was on her tablet and there were no complaints. When asked about the oxygen being increased RN-U stated that if there had been an issue RT-T would have let RN-U know and RN-U was not alerted of any change. On [DATE], at 1:43 PM, Surveyor interviewed LPN-BB, via telephone, who worked the PM shift before the oxygen level was increased. Surveyor asked if there was any indication of a change of condition for R2 to which LPN-BB responded no, R2 was vocal and would have been taken care of as needed, R2 was alert and oriented times 4 and would let RT, Nurse or aide know if there was any discomfort. On [DATE], at 8:23 AM Surveyor interviewed Pulmonary NP-V via telephone. NP-V could not remember the exact numbers but thought R2 was normally on 2-3 liters of oxygen and that the oxygen was increased to 8-10 liters. NP-V let Surveyor know that only the RT can increase the oxygen level, the resident cannot. NP-V stated that if the oxygen is increased that would suggest something is happening. NP-V remembers R2 looked like they were sleeping, NP-V checked on R2's roommate first, the room was dark. It was 8:15-8:30ish in the morning and the curtain was closed between the two residents. When NP-V went to R2 their eyes were closed and they did not respond to verbal stimuli. R2 had no pulse or blood pressure, pupils were fixed and dilated, R2's body was cold and stiff when found so best estimate was R2 had been gone a few hours. On [DATE], at 10:23 AM, Surveyor interviewed RT-S, via telephone, who was on the shift that R2 was found deceased . RT-S did not check on R2 between the start of shift and time R2 was found deceased , they started the shift and had multiple issues to deal with before this occurred. RT-S was told the nurse and Certified Nursing Assistant on the shift thought R2 was sleeping when they rounded. R2 did not have any medications due from RT-S until 9 am. RT-S stated that NP-V found R2 deceased and determined this had been for hours due to the condition of R2's body. RT-S stated there was wrongdoing on the part of the night shift (NOC) RT-T, R2 was not tended to properly when they complained they could not breathe, and RT-T increased the oxygen flow rate. The NOC RT (T) reported no changes even though the RT (T) had raised the oxygen flow rate. RT-S told Surveyor that the NOC RT (T) raised the oxygen flow per the roommate because R2 told RT-T that R2 could not breathe. When RT-S responded to the call for help R2's oxygen was at 10 liters and 5 liters is the norm for R2. RT-S stated the raising of the oxygen liters was a change of condition that should have been reported. RT-S stated that it is in the scope of practice for an RT to increase oxygen flow level but need to assess what is going on. If the pulse ox is low need to determine if resident needs to be suctioned, if the inner cannula has a mucus plug or if resident needs a PRN breathing treatment. The RT needs to figure out why a resident cannot breathe, not just turn up the oxygen. On [DATE], at 1:27 PM, Surveyor spoke to RN-U, via telephone, to clarify when Tylenol was brought to R2's room around 5am how RN-U could tell R2 was sleeping, per RN-U R2 was upright in bed, breathing and when RN-U touched R2's arm, R2 moved a bit and was warm. Surveyor asked RN-U if a pain assessment or any assessment had been done at this time as RN-U was bringing in a PRN medication. RN-U shared there was no assessment of R2 at this time. Surveyor noted there is no indication of a nursing assessment throughout the shift. On [DATE], at 1:49 PM, Surveyor interviewed RT-Y who works PRN for the Facility. When asked about increasing a resident's oxygen level Surveyor was told an assessment would be needed in addition to checking the pulse ox. RT-Y stated you need to look and touch resident. An increase in oxygen would be considered a change in condition because it is not the normal for the resident. Communication of the change would be expected and did not happen in this case. RT-Y felt this was a failure on RT-T's part. On [DATE], at 2:38 PM, Surveyor followed up with NP-V and asked what should be done before increasing oxygen on a resident and was told the RT should assess for suctioning and assess the situation. Surveyor then asked what should be done after the oxygen is increased and was told if the resident remains hypoxic it means they could need suction, do not have good profusion, and need to check for a fever. If the problem persists RT would need to again contact the provider and get an order for a chest x-ray. Overall, the RT needs to do an assessment to figure out why the resident needs more oxygen, need to troubleshoot. NP-V agreed with Surveyor that not reporting an increase in the oxygen needs of a resident is a problem as this is a change of condition all team members should be aware of. Surveyor notes 3 interviews with RT's that work with R2 (RT-S, RT-Y, RT-AA) stated a need to increase oxygen would be a change of condition that should be assessed and reported to the physician for consultation. RT-S stated that it is within the scope of practice for an RT to increase oxygen flow level but need to assess what is going on. On [DATE], at 3:21 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B regarding the NOC shift of [DATE] and R2's oxygen being increased from 5 to 8 liters. They stated that this would be part of the RT's job. Their assessment would include taking a pulse oximetry which would indicate the need for more oxygen. They also stated that there was a lack of checks on R2 because R2 was not a resident that needed to be checked for incontinence or needed to be changed on a schedule. They stated R2 was a highly functioning resident. Surveyor notes R2's care plan states R2 should be monitored for incontinence every 2-3 hours prn, staff should offer to assist with toileting with each encounter and whenever observed to be awake at night and supervision is required with transfer with a walker and gait belt. On [DATE], at 10:34 AM, Surveyor followed up with NHA-A and DON-B to find out what the rounding schedule should be on the unit, to which it was stated, for Certified Nursing Assistants and Nurses should be every 2 hours, there is not a set rounding requirement for RT's. NHA-A and DON-B went on to discuss RT-T's assessment the night of the oxygen increase showed R2's respiratory rate and rhythm were fine, and no treatment was needed, they stated that the documentation showed no physiological signs the patient was in distress. Surveyor asked DON-B if an assessment should be completed after a resident's oxygen is increased to which DON-B stated yes, that would be advised as best practice. They stated that because the charting says R2 was at 97% oxygen, R2 was not in distress. They stated that it must be factored in that R2 was a highly functioning resident, that R2 could suction themselves. When asked how oxygen got from 8 liters to 10 liters, NHA-A and DON-B did not have an answer. Surveyor again noted the vitals RT-T documented do not indicate if they were before or after R2's oxygen was increased and whether R2's shortness of breath had been resolved throughout the shift as no additional assessments or monitoring had been completed. Surveyor notes the physician orders state to increase the oxygen if below 90%. Surveyor has an interview with RT-T where RT-T stated R2 was at 91%, which was not within the parameter to increase the oxygen and that the 91% was never charted. Surveyor notes nowhere in the care plan is it stated R2 had been assessed and could suction themselves as indicated by NHA-A and DON-B. Surveyor notes there is no documentation on how the oxygen lpm got to 10. The conclusion to the Facility investigation includes Throughout the prior shift, staff were consistently attentive and frequently checked on (R2), as confirmed by interviews. (R2) was independent in most of her functional abilities and would call staff for any assistance. (R2) had a routine for most of her cares and typically requested assistance around 9am. During all staff visits to (R2's) room throughout the shift, nothing out of the ordinary was observed. (R2) had a recent hospitalization in November due to chronic heart failure (CHF) and it is likely that she experienced sudden cardiac arrest, a possibility supported by her medical history. It is important to note that the ventilator was set to assist control pressure support (ACPC) which means that while the machine was providing respiratory support, it would not have alarmed in the event of a sudden cardiac arrest . During this investigation, we identified areas for improvement and have since implemented walking rounds to exchange reports. Staff were educated on this new process to enhance communication and patient monitoring. The facility exercised due diligence in providing care for (R2) and responded appropriately to all her needs. Surveyor notes the care plan and assessments including the MDS do not support the statement that R2 was independent in functional abilities. Surveyor notes a new diagnosis of CHF would make R2 frailer and needing more assessment with a change of condition. It was also noted by Surveyor R2 had only been using a vent since late 2024. Surveyor notes that R2 had a change of condition that was not assessed appropriately or reported to other staff. R2's physician was not consulted with regarding the change in condition of shortness of breath leading to increasing R2's oxygen setting. R2 was not assessed/monitored during the shift by RT or nursing staff. R2 was found with their oxygen level raised to 10 lpm and deceased by the respiratory nurse practitioner-V. who indicated R2 had been deceased for a length of time based upon R2's physical condition at the time of finding R2 deceased . The Facility failed to take immediate action by not having follow up on the care provided to R2 following a change in condition the night before R2 passed. These actions created a reasonable likelihood for serious harm, thus leading to the finding of immediate jeopardy starting [DATE]. The facility removed the immediate jeopardy on [DATE] when the facility implemented the following: The Director of Nurses along with a consulting respiratory therapist will provide education to all nurses and RT's who will be delegated to the respiratory unit related to recognition of all respiratory changes of condition to include policies and procedures related to same and or other physiological changes of condition. Education included the following: Staffing expectations for all shifts related to the respiratory unit Change of condition policy and procedures titled: Physician Notification Respiratory policy and procedures which include: Mechanical Ventilation: Set up and Monitoring Oxygen Administration Pulse Oximetry Tracheostomy Care Notification and documentation expectations with change of condition Where to look for a comprehensive list of orders and treatment within the EHR Shift to shift report expectations and use of 24 hour report board Competency exercises - competency will include a return demonstration on care for a resident with a ventilator and or other open airway that includes verbal affirmation of what, when and whom to report any changes in condition. Nursing and respiratory staff will collaborate and communicate any change in condition as a team, implementing appropriate interventions as ordered by provider. Signs were posted at the clinical hub on the vent unit to inform clinical staff that if they have not received the competency, they are not permitted to work on the unit until they've received the training. All nurses and RT's will be required to view the in-service prior to their next working shift. Once present for their scheduled shift a competency will be provided by a DON or a verified competent facility designee. Education was started on [DATE] with PM shift. Education will continue on [DATE]. All nurses and RT's will be trained prior to their next working shift. Oxygen Administration Pulse Oximetry Tracheostomy Care Notification and documentation expectations with change of condition Where to look for a comprehensive list of orders and treatment within the EHR Shift to shift report expectations and use of 24 hour report board Competency exercises - competency will include a return demonstration on care for a resident with a ventilator and or other open airway that includes verbal affirmation of what, when and whom to report any changes in condition. Nursing and respiratory staff will collaborate and communicate any change in condition as a team, implementing appropriate interventions as ordered by provider. A competent RN will be designated to respond to all emergency situations for ventilator and tracheostomy residents at all times. The RN will be delegated and present and available to ensure timely and comprehensive assessments to any resident demonstrating a potential change in condition. This scheduling pattern will begin on [DATE] pm shift. The unit will be staffed with an RN who has demonstrated competency in caring for ventilator residents. CNAs will be scheduled to meet residents, and RT's scheduled as necessary. The Change of Condition policy, Physician Notification has been reviewed and modified to include; Examples of Change of Condition Notification expectations with change of condition Documentation of a change of condition Vital sign expectations All changes in condition will be listed on the 24-hour report board Facility standard of practice policies from [NAME] have all been reviewed, and implemented to include: Mechanical Ventilation: Set up and Monitoring, Oxygen Administration, Pulse Oximetry,Tracheostomy Care Shift to shift report expectations protocol has been developed to use with 24 hour report board Medical Director-EE consulted during the development of this corrective action plan. The DON and or designee will review progress notes and 24-hour report board daily for 1 month for any changes of condition to ensure all condition changes have been recognized and appropriate for the residents status. An audit tool has been developed to support identification of any condition change. Audits will continue daily for 1 month with ad hoc training provided as necessary for any missed opportunities. Audits will continue 3x per week for 2 months. The DON and or designee will observe the delivery of respiratory care assigned by nurse or RT 3x per week for two weeks and weekly observations for two months. All audits will be brought to the Quality Improvement Committee for review and recommendations.
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Respiratory Care (Tag F0695)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure the necessary Respiratory Therapy services to pro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure the necessary Respiratory Therapy services to provide respiratory care consistent with professional standards of practice to 2 (R7 and R1) of 3 residents reviewed for respiratory cares/ services. The facility did not ensure staff were trained, knowledgeable and competent to provide respiratory care to 9 residents who are ventilator dependent and 7 residents who are not ventilator dependent but have tracheostomies (trach). *On 01/25/2025, R7 was not put on R7's ventilator at night due to the Facility not having a Respiratory Therapist at the Facility. R7 did not have Respiratory orders relating to R7's ventilator. R7 did not have a documented Respiratory Assessment for every shift, between 01/06/2025 through 02/04/2025. *On 2/1/2025 R1's family member had to hook up R1's trach mask to oxygen due to scheduled facility staff not having the knowledge/competencies to hook R1's trach mask up to oxygen. R1's family provided suctioning to R1 due to staff not having the competency to provide suctioning for R1. *The facility does not ensure nursing staff have competencies to care for vulnerable residents requiring Respiratory Therapy Services when Respiratory therapists are not in the building or that licensed practical nurses (LPN's) scheduled to care for the residents with respiratory needs are not working outside their scope of practice and if delegated to, they are competent to carry out delegated tasks with supervision from competent registered nurses (RN). Facility failure to provide nursing staff with Respiratory Therapy Services competencies to vulnerable residents on the ventilator unit created a finding of immediate jeopardy that began on 1/25/2025. Surveyors notified the nursing home administrator (NHA)-A, Director of nursing (DON)-B of the immediate jeopardy on 2/6/2025 at 10:53 AM. On 2/13/25 Surveyors retuned to the facility to verify removal of the immediate jeopardy and complete the partial extended survey tasks. Based upon observation, interview and record review on 2/13/15 it was determined the immediate jeopardy was not removed upon exit from the facility. Findings include: The facility policy titled Respiratory Therapy Policy and Procedure: Respiratory Assessment reviewed on 7/2024 and applies to Nursing Services and Respiratory Therapy documents: POLICY: A respiratory assessment will be performed on the following residents to ensure proper respiratory treatments, equipment, and modalities are ordered to meet the resident's needs. 1. New admissions and re-admission to Respiratory Unit. 2. New admissions and re-admissions of resident's underlying pulmonary diagnosis, respiratory treatments, oxygen therapy, or a tracheostomy (Trach), by physician order. 3. Any resident with a change in condition requiring respiratory treatments or oxygen therapy, or with signs and symptoms of respiratory infection, by physician order. Procedure: 1. List cardiopulmonary history. 2. Document heart rate, respiratory rate, oxygen saturation, fraction of inspired oxygen/ liters per minute (FiO2/LPM, amount of oxygen in the air that a person inhales), breath sounds, sputum (saliva/mucus coughed up from the respiratory tract) color/ consistency/volume, expiratory time, breathing pattern, and ability to cough effectively. 3. If a trach resident, document the trach size and type, insertion or change date, and stoma site integrity. 4. If a ventilator (vent) resident, document the ventilator setting including the mode, tidal volume, respiratory rate, peep, FiO2, the amount of pressure support and any weaning plans. 5. Check the planned modalities of treatment for the resident. 6. List any pertinent comments vital to their (resident's) treatment. The facility policy entitled Respiratory Therapy Policy and Procedure: Ventilator Alarms and Call Lights Response reviewed on 7/2024 and applies to Nursing and Respiratory Therapy documents: Policy: Ventilator alarms will be responded to immediately by all staff. Alarms notify staff of life-threatening situations. Call lights will be responded to by all staff and care will be provided within the scope of the caregiver or reported to the caregiver needed to provide the care needed. The care provided will be documented appropriately. Procedure: 1. Determine if alarm is respiratory related. a) Respiratory related alarms include but not limited to: i. Patient needs suctioning. ii. Continual high pressure without cares. iii. Alarming after cares. iv. Patient disconnect. v. Unwitnessed alarms of unknow origin. vi. Call light from tracheostomy needing respiratory care. b) If the alarm is respiratory related provide emergency care as needed. c) Assess residents and provide needed care. d) Reassess residents and provide any care indicated. e) Document assessment and cares provided using respiratory assessment form in MatrixCare or on paper respiratory assessment form. f) Completed paper forms are to be placed in respiratory basked located near the Director's office. The facility policy entitled Respiratory Therapy Policy and Procedure: Suctioning (oral cavity) reviewed on 7/2024 and applies to Nursing Services and Respiratory Therapy documents: Policy: Oral suction will be performed according to proper practice standards. General Information: 1. Oral suctioning removes secretions from the oral cavity by means on a Yankauer inserted in the mouth. The procedure is used to: 1.1 Prevent aspiration 1.2 Decrease the potential for infection that may result from accumulated oral secretions. 2. Procedure to be performed by the respiratory therapist (RT), registered nurse (RN), licensed practical nurse (LPN), or certified nursing assistant (CNA). 3. Emergency suction machines are kept at kept on all nursing units. 4. For frequent suctioning, assign a machine to the resident and keep at bedside. The facility policy entitled Respiratory Therapy Policy and Procedure: Suctioning (oral/nasopharyngeal) reviewed on 7/2024 and applies to nursing services and respiratory therapy documents: Policy: Oral-Nasopharyngeal suction will be performed according to best practice. General information: 1. Oral-nasopharyngeal suction removes secretions from the pharynx by means of a suction catheter inserted through the mouth or nose. This procedure is used to: a) Maintain airway patency-prevent aspiration. b) Decrease the potential for infection that may result in accumulated secretions. c) Stimulate an effective cough and expectoration. 2. Procedure to be performed by RTs, RN, or LPN. The facility policy entitled Respiratory Therapy Policy and Procedure: Tracheostomy- Care and Maintenance reviewed on 6/2024 and applies to nursing and respiratory services documents: Policy: Tracheostomy care will be provided according to proper practice standards. General Information: . Safety: . 2. Keep an ambu bag visible in room. Take ambu bag with resident when off unit. The facility policy entitled Respiratory Therapy Policy and Procedure: Treatments- Administration/ Documentation reviewed 7/2024 and applies to nursing services and respiratory services documents: Policy: To administer and the document all treatments on the Treatment Administration Request (TAR) or Respiratory Medication Administration Record (MAR) in the Electronic Medical Record (EMR). General Information: 1. Treatments and medications administration records are to be kept in the EMR. 2. All treatments including directions, sites, etc. will be transcribed in the EMR according to physician orders by . nurse, or RT and verification will be done by RN/LPN/RT. 3. All treatments performed by RN's, LPN's, RT's, and CNA's will be documented in the EMR. Surveyor notes that all the policies and procedures noted above are based on Lippincott Nursing procedures. Surveyor also notes that the above policies and procedures do not differentiate who does what. (Nursing services versus therapy services). There is no delegation of responsibilities for the specialized care on the ventilator/ tracheostomy unit. R1 RESPIRATORY SERVICES CONCERNS: * R1 was admitted to the facility on [DATE] and has diagnoses that include acute on chronic respiratory failure with hypoxia, ataxia following cerebral infarction, quadriplegia, legal blindness, anoxic brain injury, and epileptic seizures. R1 has a tracheostomy (non-ventilator dependent/requires trach mask hooked up to oxygen), gastrostomy and jejunostomy tube, R2 is non-verbal and not able to make needs known. On 1/27/2025, 1:46 PM, in the progress notes licensed practical nurse (LPN)-N documented . R1's family at bedside with concern that R1 has increased secretions and reports R1 had vomited. Per assessment R1 did not vomit and had normal amount of yellow tinged sputum and (sic) trach site. LPN-N provided oral care. R1's family member reports suctioning R1 themself without staff assistance or oversight. On 1/30/2025, at 10:25 AM, Surveyor observed R1's family at R1's bedside. Family member-J stated that the facility taught them how to suction R1 because R1 is getting ready to go home. Surveyor asked if family was allowed to suction R1 without staff present. R1's family member-J stated that there is never staff around or staff that know how to do it, so family member-J does it. Family member- J stated that on 1/27/2025 family member-J suctioned R1 because R1 had some emesis and there was not a respiratory therapist (RT) in the facility and R1's nurse did not know how to suction R1. On 2/3/2025, at 10:39 AM, Surveyor interviewed LPN-N who stated family member-J told LPN-N that family member-J was suctioning R1. LPN-N stated that R1's family member-J stated R1 has emesis and was suctioning R1's mouth out. LPN-N stated that R1 was not having emesis, and it was normal drainage. LPN-N stated that LPN-N normally does not work on the vent unit so got another nurse to help suction R1 because there was not a RT in the facility at that time. LPN-N stated LPN-N does not suction or do any trach cares for the residents on the vent unit, so LPN-N will call the nursing supervisor or get another staff member to do those tasks if they were needed. Surveyor asked LPN-N what LPN-N would do if there was an emergency with a resident that had a Trach. LPN-N stated LPN-N would call the supervisor, call the doctor/nurse practitioner (NP), or send the resident out to the hospital. On 2/3/2025, at 2:45 PM, Surveyor was called into R1's bedroom by R1's family member-J. Family member-J stated that R1 went to the hospital on 1/31/2025 and came back to the facility on 2/1/2025 early in the morning. When R1 and Family member-J arrived back at the facility around 5:00 AM on 2/1/2025 there was no RT in the building and the nurse on the unit did not know how to hook R1's trach mask up to the oxygen and asked family member-J to do it. Surveyor reviewed R1's progress notes and noted that there was no progress notes documented of R1 returning to the facility on 2/1/2025. Surveyor reviewed the schedule for 1/31/2025 night shift (10:00 PM- 6:30 AM 2/1/2025). Surveyor notes that there was not a RT assigned during the night shift and 1 registered nurse (RN) and 1 LPN nurse, both from an agency, were assigned to work the ventilator unit. On 2/3/2025, at 3:15 PM, Surveyor shared concerns with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B that R1's family member was suctioning R1 and hooked R1's trach up to oxygen because staff were not available that had competencies in completing those tasks/cares. DON-B stated it would get looked into. VENT UNIT NURSING COMPETENCY/ STAFFING CONCERNS: * The facility has a total of 59 beds available for residents requiring a ventilator. Currently the facility has 9 ventilator dependent and 7 non-ventilator dependent residents with tracheostomies with schedules of receiving oxygen via a trach mask requiring respiratory cares/ services. The Facility advertises on the facility website at https://www.vmpcares.com/healthcare/ventilator-care/ and through brochures that it has 24/7 respiratory therapists and ventilator certified nurses. On 1/30/2025, at 1:13 PM, Surveyor interviewed Scheduler-P who stated depending on facility census scheduler-P tries to schedule 2 respiratory therapists (RT's) on the ventilator unit for day (6:00 AM- 2:30 PM) and Evening (2:00 PM- 10:30 PM) shift; for night shift (10:00 PM- 6:30AM) 1 RT is to be scheduled. Surveyor asked what happens to the schedule if a RT is not available. Scheduler-P replied that requests to work go out to other facility RT's or ask for RTs to stay on shift for incentive. Scheduler-P stated that if an RT is not available then an agency RT is called in. Surveyor asked how it is determined when an RT is not available to work that nursing staff have the competencies to care for residents on the ventilator unit. Scheduler-P stated that all nursing is able to perform suctioning for residents. Surveyor asked about nursing competencies for the ventilator and tracheostomy cares. Scheduler-P stated that Director of Nursing (DON)-B has a list of nurses that have training with the ventilator and DON-B will communicate with Scheduler-P who to schedule if RT is not available. Scheduler-P stated that DON-B has that list. On 2/3/2025, at 3:15 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A and DON-B who stated that the facility has experienced some changes recently with staffing RT's. DON-B stated RT staff have been leaving for other opportunities and administration noted that they had to do something. DON-B stated that on 1/9/2025 several nursing staff attended a ventilator certification course. DON-B stated that if an RT is not scheduled then they make sure to have one of the nursing staff that attended the course on the unit. DON-B stated that RT's used to make up their own schedules and primarily report to the pulmonologist but with the RT's leaving, the scheduling and reporting has changed to Scheduler-P and RT's now report to DON-B. NHA-A stated that there has been discussion on transferring all the residents with ventilators to the same unit and all the residents with tracheostomies will be on another unit. NHA-A stated that way they could have all the ventilators together and plan on having 1 RT, 1 nurse and 2 CNAs scheduled to that unit. NHA-A also stated that there is a plan to get all nurses to the ventilator certification course. On 1/30/2025, at 1:37 PM, Surveyor interviewed licensed practical nurse (LPN)-O who stated LPN-O received training on how to suction, perform trach cares, and trach ties when hired. LPN-O stated there was no ventilator training on hire and that LPN-O was not authorized to touch the ventilator or change settings. Surveyor asked LPN-O if a ventilator alarm went off and an RT was not available what would nursing do. LPN-O stated that if an alarm on the ventilator went off it could mean that the resident was in distress, so LPN-O would assess the situation and call the supervisor, on call doctor/ nurse practitioner (NP), or pulmonary on call. Surveyor asked what would happen in event of emergency and no one was available right away when called. LPN-O stated 911 would be called and send the resident out for further evaluation. On 2/3/2025, at 8:04 AM, Surveyor interviewed Anonymous staff-D who stated education was provided on how to suction, give treatments, and trach cares. Anonymous staff-D stated that if there was no RT on the unit and there was a concern that nursing would call the pulmonologist, and if there was concern or a resident was noted to be in distress, then nursing would send out to get further evaluation. Anonymous staff- D stated that nursing can touch the vent to a point, but does not touch settings or change anything, usually it is just to silence an alarm that may be going off. On 2/3/2025, at 10:45 AM, Surveyor interviewed RT-Q who stated RTs provide suctioning, trach cares, and oral cares to residents on the ventilator unit. RT-Q stated that not all of the residents have the pulmonary oversight like all the ventilator dependent residents do and technically nursing staff can do the suctioning and trach cares, but RT will do the cares if nursing staff ask them to because not all the nursing staff is sure on how to do suction or trach cares or has not done it for a long time. On 2/3/2025, at 11:02 AM, Surveyor interviewed RN supervisor-M. Surveyor asked RN-Supervisor-M how it is assured that the nurses scheduled on the vent unit have the competencies to care for the residents if RT is not in the building. RN supervisor-M stated he would need to get back to surveyor with that information since RN supervisor-M does not make up the schedule. Surveyor asked what the expectation of nursing staff is if a resident on a ventilator needed assistance, and no RT was available. RN supervisor-M stated that the doctor/NP, and pulmonary NP are on call 24/7 to get direction. RN supervisor-M stated that currently the facility is working on getting the nursing staff ventilator certified, but only a handful has been through the certification so far. On 2/4/2025, at 8:37 AM, Surveyor interviewed anonymous staff-C who stated that the RN supervisor is not directly assigned a unit but oversees the whole building. Anonymous staff-C stated that the RN supervisor is not always available for supervision of staff because they get pulled everywhere, whether it involves taking on a unit due to a call in, working with an admission, working on a discharge, or other tasks. The RN manager does not always have time to directly supervise someone. Surveyor asked what kind of cares nursing provides to the residents that are ventilator and non-ventilator dependent on the vent unit. Anonymous staff-C stated that the RT does most of the trach suctioning, trach cares, and vents. Anonymous staff-C stated they would be hesitant to hook up a resident to oxygen if they had a trach mask because they have never done it before and anonymous staff-C stated they do not touch or do anything with the ventilators and has never had any training on what to do. Surveyor asked anonymous staff-C what nursing staff would do in the event of an emergency or someone on a ventilator needed assistance. Anonymous staff- C stated that they would call the on-call doctor or send the resident out but would not be comfortable doing anything with the ventilators. Surveyor requested to look at what competencies nursing (LPN and RN) are expected to be able to perform at the facility. The following competencies were documented that pertain to the ventilator/trach unit: - Oral Hygiene - Oxygen - Trach care/ inline suctioning. Surveyor notes that there are no ventilator competencies. On 2/4/2024, at 3:23 PM, Surveyor interviewed NHA-A and DON-B. Surveyor asked how it is determined that the ventilator unit has staff that are competent and how do they ensure agency staff have the competencies to a care for the vulnerable residents that require ventilator/trach cares. DON-B stated that when an RT is not scheduled, they always make sure a nurse that went to the vent certification course is scheduled to the unit. Surveyor asked how are the LPN's that were certified supervised and delegated on the unit with such vulnerable residents. DON-B stated that there is a nursing supervisor on the schedule, 24/7 on call doctor/NP, and pulmonary doctor/NP are always available by phone 24/7. DON-B stated that DON-B is always available by phone as well. Surveyor asked what if there was a situation that required emergent care for the resident, and no one was available. DON-B stated that staff would call 911 and send the resident out to be further evaluated. Surveyor requested to review the education provided in the ventilator certification class and what staff attended the class and the check off competencies for trach care/ in line suctioning provided to nursing staff upon hire. DON-B stated that there is not a check off competency and the DON-B will go over it with staff. Surveyor requested to see what DON-B goes over with nursing staff. DON-B stated she will write something up. On 2/5/2025, at 9:18 AM, Surveyor was provided the Ventilator Certification course material and DON-B stated that the facility staff that attended the course on 1/9/2025 included: DON-B, Staff development Coordinator, and 5 LPN's. DON-B stated the next class offered will be in March 2025. Surveyor asked if any of the RN supervisors were educated on the ventilator. DON-B stated that no RN supervisors attended the course, but RT gave some education to nursing staff. Surveyor requested to see what the RT went over with staff, and who RT went over it with. Please note, Surveyor has not received a list of staff or education RT went over with facility staff on the ventilator unit or what DON-B goes over with staff regarding suctioning, and trach cares at time of write up. Surveyor reviewed the course material for the ventilator certification course. The Adult Ventilator Care Certification course was provided through [Hospital] and the instructors were Respiratory care practitioners employed at [Hospital]. The class was eight hours and included handouts, lecture, return demonstrations and a 50 question exam. The class objectives included: 1. Verbalize the components of routine pulmonary assessment including: a. Ventilatory pattern. b. Breath sounds. c. Sputum characteristics. d. Oxygenation. 2. Ability to discuss the components of oxygenation systems and auxiliary oxygen delivery devices. 3. Demonstrate tracheostomy tube change, site care, and suctioning. 4. Ability to recognize and react to tracheostomy emergency situations. 5. Ability to adjust ventilator settings according to physician orders. 6. Ability to troubleshoot ventilator settings and alarms. Surveyor notes that 2 staff members that attended the ventilator certification course (LPN-O and Anonymous staff-D) stated that the nursing staff do not touch the ventilator and just verify settings and would call the on-call supervisor, doctor/ NP, pulmonary doctor, and call 911 in event of an emergency. That does not match up with what was taught in the ventilator certification course on 1/9/2025 for staff to complete. During interviews, there were staff, (despite possibly attending the 1/9/25 training) that still do not feel comfortable providing respiratory cares. Surveyor reviewed the staff schedules for January 2025, the following dates/ shifts had the following staff scheduled without a RT scheduled: (note shift hours - Day shift: 6:00 AM - 2:30PM, Evening shift: 2:00 PM- 10:30 PM, Night shift 10:00 PM - 6:30 AM). 1/5/2025: Day shift- no RT scheduled; 2 LPNs scheduled both vent certified Evening shift- RT scheduled for 6:30 PM - 10:30 PM, 2 LPNs scheduled both vent certified Night shift- no RT scheduled, 1 agency LPN, 1 LPN vent certified. 1/6/2025: Evening shift- RT scheduled for 6:30 PM- 10:30 PM, 1 agency LPN, 1 LPN vent certified. 1/7/2025: Evening shift- no RT scheduled, 1 LPN scheduled 2:00PM - 6:30PM, 1 LPN scheduled 6:30PM- 10:30PM, 1 LPN vent certified. Night shift- no RT scheduled, 1 agency RN, 1 LPN vent certified. 1/8/2025: Evening shift- RT scheduled from 6:30PM- 10:30PM, 1 LPN schedule for 2:30PM - 6:30PM, 1 LPN, 1 LPN vent certified. 1/10/2025: Evening shift- RT scheduled until 7:00PM, 1 LPN, 1 agency LPN Night shift- no RT scheduled, 1 agency LPN, 1 LPN vent certified. 1/13/2025: Evening shift- No RT scheduled until 6:30PM, 2 LPN both vent certified 1/23/2025: Night shift- no RT scheduled, 1 LPN, 1 LPN vent certified 1/25/2025: Evening shift- No RT scheduled for 6:30 PM- 10:30PM, 1 LPN, 1 agency LPN 1/27/2025: Day shift- no RT scheduled, 1 agency LPN, 2 LPN vent certified 1/31/2025: Night shift- no RT scheduled, 1 agency RN, 1 agency LPN, no RN supervisor listed 2/1/2025: Night shift- no RT scheduled, 1 agency RN, 1 LPN vent certified, no RN supervisor listed Surveyor notes that according to chapter N6: Standards of Practice for Registered Nurses and Licensed Practical Nurses documents the following: N 6.04 Standards of practice for licensed practical nurses: (1) PERFORMANCE OF ACTS IN BASIC PATIENT SITUATIONS. In the performance of acts in basic patient situations, the L.P.N. shall, under the general supervision of an R.N. or the direction of a provider: (a) Accept only patient care assignments which the L.P.N. is competent to perform. (b) Provide basic nursing care. (c) Record nursing care given and report to the appropriate person changes in the condition of a patient. (d) Consult with a provider in cases where an L.P.N. knows or should know a delegated act may harm a patient. (e) Perform the following other acts when applicable: 1. Assist with the collection of data. (2) PERFORMANCE OF ACTS IN COMPLEX PATIENT SITUATIONS. In the performance of acts in complex patient situations the L.P.N. shall do all of the following: (a) Meet standards under sub. (1) under the general supervision of an R.N., physician, podiatrist, dentist or optometrist. (b) Perform delegated acts beyond basic nursing care under the direct supervision of an R.N. or provider. An L.P.N. shall, upon request of the board, provide documentation of his or her nursing education, training or experience which prepares the L.P.N. to competently perform these assignments. On 2/5/2025, at 10:35 AM, Surveyors shared concerns with NHA-A and DON-B of the oversight of the vulnerable residents residing on the ventilator unit and staff having the ability to assess and treat residents when necessary. Surveyor shared concern with NHA-A and DON-B that the ventilator unit is specialized, and the RT's have their tasks and expertise, however RT's do not have the ability to delegate tasks to LPN's. Surveyor shared concerns that there is no direct oversight of an RN over the LPNs on the unit and that no RN's are vent certified that would oversee the LPN's. Surveyor asked how the tasks are delegated to the LPN if there is no RN supervision over the LPN staff that is scheduled especially if the RN did not have ventilator training. DON-B stated that there is always an RN supervisor on each shift and they can contact DON-B if not in the building, doctor/NP on call, or the pulmonary on call. Surveyor asked to clarify the RN supervisor role. DON-B stated that the RN Supervisor oversees the whole facility. On day and evening shift there is 1 RN supervisor for 2nd floor, 1 RN supervisor for 1st floor, and night shift there is 1 RN supervisor for the whole building. Surveyor asked if a RN supervisor is directly assigned only for the ventilator unit. DON-B stated there is not an RN supervisor assigned only to the ventilator unit. Surveyor shared concern that facility staff do not have all the competencies or direct oversight to care for residents that are ventilator and non-ventilator dependent residing on the ventilator unit when a RT is not in the building. Surveyor shared concerns with DON-B that not all RN supervisor staff have the competencies or feel confident about caring for residents on the ventilator unit. * R7 was admitted to the facility on [DATE] with diagnoses that include Acute and chronic respiratory failure with hypoxia, acute and chronic respiratory failure with hypercapnia (too much carbon dioxide in the blood stream), dependence on respirator (ventilator, Pneumonitis due to inhalation of food and vomit, and Chronic obstructive pulmonary disease with exacerbation. R7's admission Minimum Data Set (MDS), dated [DATE], documents in part that R7 has a Brief Interview for Mental Status (BIMS) score of 15, indicating R7 is cognitively intact. R7's MDS documents R7 has Respiratory treatments documented as: continuous oxygen therapy, suctioning as needed, tracheostomy care, invasive mechanical ventilator, and had 7 days of respiratory therapy for at least 15 minutes a day in the last 7 days. On 02/04/2025, at 10:18 AM, Surveyor interviewed R7, who indicated having no concerns. Surveyor reviewed R7's Facility provided document, titled Care Plan for R7. Surveyor noted, R7's care plan documents the following problem category, Pulmonary and documents R7 has alteration in respiratory status related to ventilator/trach use. Surveyor noted R7's care plan documents in part the following: . Change trach Q (every) 6 weeks & as needed (PRN) . Change tubing, masks, cannula & other equipment, per protocol . Check O2 (oxygen) settings Q4H (every 4 hours) & PRN . Elevate HOB (head of bed) to 30 degrees . Encourage pursed lip breathing . Humidifier, per MD order . Lab/Diagnostic work, per MD orders . Maintain patent airway . Maxorb 2 Ag+ Alginate wound Dressing with silver placed under Tracheostomy dressing TID (three times daily) for wound . Mechanical Vent Support, per MD orders . Monitor and report signs of hypoxia (cyanosis (blue skin), tachypnea (fast breathing), dyspnea (shortness of breath), confusion, restlessness, nasal flaring, elevated blood pressure, increased respirations, increased pulse) . Monitor for S/Sx (signs/symptoms) of respiratory infection, shortness of breath . Monitor O2 sats, Q4H & PRN . Monitor oxygen saturation via pulse oximetry Q4 hours & PRN when on continuous oxygen therapy . Monitor Respiratory status, per MD orders or PRN . Oral Hygiene Q Shift & PRN . Provide calm environment free of stimuli to reduce /prevent anxiety . Resident will require a minimum of 7 hours each night of ventilator support chronic respiratory failure with hypercarbia. This will be continuous. Resident to be on ventilatory support each night and PRN during the day. Sip/puff call light . Stonghold device to be placed to prevent accidental ventilator disconnection. Suction PRN per MD orders . Trach care Q Day & PRN . Vent Settings: ACVC 450/18/5+ FiO2 to keep SpO2 at or above 92% . R7's respiratory care plan with a problem start date of 11/23/2024 includes an intervention with an approach Start Date of 12/19/2024. Respiratory therapy: ___ (specify plan -nebulizers, inhalers, etc.). Surveyor noted this was not individualized or complete for R7. On 02/04/2025, Surveyor reviewed R7's document titled, Physician Order dated 02/04/2025, and noted orders related to R7's medications, treatments, and enhanced barrier precautions and no orders related to ventilator care and/or management is documented. Surveyor reviewed the Facility provided document titled, Physician Order Report, dated 01/01/2025-01/31/2025, which documents R7 had documented Respiratory orders with a start date of 11/21/2024 and discontinued on 01/06/2025. Surveyor reviewed the Facility provided document titled, Physician Order Report, dated 12/18/2024-12/31/2024, which documents R7 had Respiratory orders documented with a start date of 11/21/2024 and discontinued on 01/06/2025. ORDER INTERVIEWS On 02/04/2025, at 10:25 AM, Surveyor asked Respiratory Therapist (RT)-R to show Surveyor what R7 has for Respiratory Therapy while in R7's room. RT-R indicated R7 is on a ventilator at night and switched to an aerosol, T-piece valve (a specialized adaptor used to safely deliver aerosolized medications to an individual who is on a ventilator) during the day, which R7 currently had on. RT-R indicated that nurses are responsible for ensuring R7 is on the ventilator at night and taken off the ventilator in the morning when RT is not at the Facility. Surveyor asked RT-R how nursing staff or agency staff would know of R7's ventilator orders, RT-R indicated that RT orders are separate from the nursing orders and was not sure if nursing staff could see the RT orders for R7. RT-R indicated that report would be given to the next shift from RT or RN supervisor. RT-R indicated that RT[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure a through investigation was completed for 1(R1) of 3 facility...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure a through investigation was completed for 1(R1) of 3 facility self-reports reviewed. * The facility did not thoroughly investigate an allegation of neglect reported for R1 on 2/4/2025. Findings include: * R1 was admitted to the facility on [DATE] and has diagnoses that include acute on chronic respiratory failure with hypoxia, ataxia following cerebral infarction, quadriplegia, legal blindness, anoxic brain injury, and epileptic seizures. R1 has a tracheostomy (non-ventilator dependent/requires trach mask hooked up to oxygen), gastrostomy and jejunostomy tube, R2 is non-verbal and not able to make needs known. Surveyor reviewed the facility self-report the facility submitted on 2/4/2025 at 2:23 PM which documents: - R1's family member-J reported to social worker (SW)-GG that when R1 was sent to the hospital and when R1 arrived R1 was wet, and the hospital staff had to clean R1 up and put a new hospital gown on and R2 was sent to the hospital without hearing aids or glasses. SW-GG reported the allegation to nursing home administrator (NHA)-A and an investigation was initiated. - The investigation included staff statements from staff that were scheduled for first shift (6:00 AM- 2:30 PM), and resident interviews. - The concluding investigation statement documents: At this time the facility could not substantiate neglect on the caregivers involved regarding this incident. The staff responded to am emergency where the resident was in respiratory distress and was in the middle of sending the resident out via ambulance, while making sure the resident is dry, we can understand why the aides did [sic] prioritize getting resident changed during the time of emergency. All staff were reminded to make sure to send residents out with necessities when sending residents out to an appointment. At 2/4/2025, at 2:24 PM, in the progress notes nursing documented R1 had been dropping in oxygen levels during shift. Respiratory therapy (RT) notified nursing of change in condition and writer went to go assess R1. R1 oxygen turned up to 10 liters and pulse oxygenation (PO2) at 90%. R1 sent out for further evaluation around 9:15 AM. Surveyor noted that night shift (10:00pm - 6:30 AM) staff were not interviewed and the investigation did not indicate when R1 was last checked on or changed. On 2/13/2025, at 11:11 AM, Surveyor interviewed certified nursing assistant (CNA)-HH who stated that CNA-HH offered to check and change R1 but was told not to because R1 was being sent out. Surveyor asked when CNA-HH last checked on R1 prior to going to the hospital. CNA-HH stated that R1 was not checked on yet during the shift, but CNA-HH was making her way to R1's room when she was notified R1 was going to the hospital. Surveyor asked if report was given from the previous shift of when R1 was last checked and changed. CNA-HH stated that report was given but could not remember when or if t was reported when R1 was last checked on. On 2/13/2025, at 12:26 PM, Surveyor called and left a message for the CNA-II who worked the night of 2/3/2025 into the morning of 2/4/2025 to inquire when the last time R1 was checked and changed. CNA-II did not return phone call to Surveyor. On 2/13/2025, at 2:00 PM, Surveyor interviewed quality and clinical support registered nurse (RN)-G who stated RN-G was in charge of collecting staff statements for the investigation. RN-G stated that night shift staff were not interviewed because first shift staff stated not checking on R1 prior to R1 going to the facility, so did not feel it was needed. Surveyor asked RN-G if it was known when R1 was last checked and changed. RN-G stated it was not known and should have interviewed the night shift to determine when R1 was last checked and changed. RN-G also stated that staff were directed not to manipulate R1 because R1 was already experiencing some respiratory distress, and staff did not want to make it worse with moving R1 around. On 2/13/2025, at 3:10 PM, surveyor shared concerns with NHA-A and director of nursing (DON)-B that the investigation for R1 allegation of neglect was not thoroughly investigated. Surveyor shared that night shift staff were not interviewed to determine when R1 was last checked and changed to determine how long R1 was possibly wet for. NHA-A and DON-B expressed understanding, no further information was provided at the time of this write up. On 2/17/2025, at 9:26 AM, Surveyor received an email from NHA-A that documented NHA-A was able to get a statement from CNA-II confirming that CNA-II checked and repositioned R1 on the morning of 2/4/2025 during CNA-II's last rounds. On 2/18/2025, at 8:57 AM, Surveyor sent email back to NHA-A requesting to send the written statement from CNA-II. On 2/18/2025, at 2:26 PM, surveyor received an email from NHA-A. The email was a forwarded email that was sent to NHA-A from CNA-II on 2/18/2025 at 1:56 PM documenting that CNA-II last turned (repositioned R1 on 2/4/2025 at 5:00 AM. Surveyor noted that the statement from CNA-II was not obtained by NHA prior to Surveyors investigation into the concern or during the time the facility was investigating the allegation of neglect. Surveyor still has concern that there was not a thorough investigation conducted for the allegation of neglect on the morning of 2/5/2025 and that facility staff that worked the night of 2/4/2025 into the morning of 2/5/2025 were not interviewed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R1's quarterly minimum data set (MDS) dated [DATE] indicated R1 had severely impaired cognition, R1 was non-verbal and could...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R1's quarterly minimum data set (MDS) dated [DATE] indicated R1 had severely impaired cognition, R1 was non-verbal and could not make needs known. Surveyor reviewed R1's communication care plan initiated on 11/13/2024 with the following intervention: [NAME] device/ camera in room per family wishes to facilitate off hour family communication with resident. (created 12/6/2024) Surveyor conducted a review of R1's CNA (certified nursing assistant) Care Card with a print date of 2/3/25. The care card documents that R1 has an [NAME] device/camera in room per family wishes to facilitate off hour family communication with R1. Make sure nothing covers device. May pull curtain when providing cares. On 1/30/2025, at 10:25 AM, Surveyor spoke with R1's family/representative who stated that they had a camera in R1's room for about 1 ½ years and there was never a concern with it. Representative/ family stated the facility has a new policy recently that tells them they cannot have a camera. On 1/30/25 at 11:30 a.m., Surveyor interviewed Administrator- A regarding the use of cameras in resident rooms. Administrator -A stated that there became a concern with the use of cameras/ recording devices in resident rooms related to resident rights. Administrator- A stated that there was also a concern that the use of cameras would impact the roommate's right to privacy. Administrator- A stated that previously, the facility did not have a clear policy on the use of cameras and has since developed a policy that was placed into action in January 2025 (exact date not provided). Administrator- A stated that all residents, family, and legal representatives were made aware of the new policy and if they wanted to use a camera in a resident room, they would have to submit a request, and it would be reviewed by Administration. Administrator- A stated that R1's family/ representative was made aware that the use of the camera/ recording device was no longer allowed, and the camera needed to be removed from R1's room immediately. Administrator- A confirmed that R1's family, at the time of this interview, had not submitted a request for the use of the camera, per the new policy guidelines, so the camera is no longer allowed to be used in R1's room. Observations were made of R1's room during the survey and there was no camera observed in the room. On 2/5/25 at 11:45 a.m., Surveyor interviewed Administrator- A regarding R1's plan of care and CNA care card that documents an [NAME] device/ camera is in use in R1's room to facilitate off hour family communication. Administrator- A confirmed that the camera is no longer allowed in R1's room and that the care plan should have been updated. As of the time of exit, no additional information had been provided as to why R1's plan of care was not updated regarding no longer using the [NAME]/ camera device in R1's room. Based on interview and record review the facility did not revise care plans for 1 (R1) of 7 residents care plans that were reviewed. * R1's family was observed by facility staff suctioning R1. R1's care plan was not revised, or interventions implemented to indicate to staff what to do if family is observed suctioning R1 again unassisted. * R1 was care planned to have an [NAME] device/camera in room to communicate with family. Facility policy was changed, and video cameras not allowed- R1's care plan was not revised to indicate this change. Findings include: 1.) R1 was admitted to the facility on [DATE] and has diagnoses that include ataxia following cerebral infarction (brain damage after stroke), quadriplegia, and acute and chronic respiratory failure requiring tracheostomy (Trach mask on oxygen/ non-ventilator dependent). R1's quarterly minimum data set (MDS) dated 1/10/2025 indicated R1 had severely impaired cognition, R1 was non-verbal and could not make needs known. The facility assessed R1 needing extensive assistance with 1-2 staff for all activities of daily living (ADL) cares. R1 has a gastrostomy tube that delivered medication and nutrition to R1. R1 had a care plan initiated on 11/13/2024- R1's family wishes for R1 to return home when ready and able. R1 will continue skilled nursing placement until community resources are in place. Goal: R1 will have a safe return to the community with appropriate assistance, services, and equipment when appropriate. The following intervention was initiated on 12/6/2024: . -Provide care giver training. Describe: catheter care, tube feeding needs, suctioning techniques, and wound care treatment. On 1/27/2025, 1:46 PM, in the progress notes licensed practical nurse (LPN)-N documented . R1's family at bedside with concern that R1 has increased secretions and reports R1 had vomited. Per assessment R1 did not vomit and had normal amount of yellow tinged sputum and trach site. LPN-N provided oral care. R1's family member reports suctioning R1 themself without staff assistance or oversight. On 1/30/2025, at 10:25 AM, Surveyor observed R1's family at R1's bedside. Family member-J stated that the facility taught them how to suction R1 because R1 is getting ready to go home. Surveyor asked if family was allowed to suction R1 without staff present. R1's family member-J stated that there is never staff around or staff that know how to do it, so family member-J does it. On 1/30/2025, at 11:30 AM, director of nursing (DON)-B came into R1's room for a scheduled education session with R1's family to provide caregiver training techniques with family that R1 will need when discharged home. On 2/3/2025, at 10:39 AM, Surveyor interviewed LPN-N who stated family member-J told LPN-N that family member-J was suctioning R1. LPN-N told family member-J that staff should be doing suctioning for R1. Surveyor asked LPN-N what education is provided for R1's family in regard to suctioning. LPN-N was not sure what education to provide to R1's family or if R1's family is able to do it. LPN-N stated LPN-N usually does not work that unit and was not aware of family being able to do that for residents. LPN-N stated LPN-N wrote a progress note stating that family was suctioning R1 and not sure what happened after that. On 2/5/2025, at 10:35 AM, Surveyor shared concern with nursing home administrator (NHA)-A and DON-B Surveyors concerns that R1's care plan was not revised after family was noted to have suctioned R1 on several occasions without staff supervision and direction for staff on what direction to educate R1's family. DON-B stated that there are scheduled times R1's family comes in and goes over education with DON-B regarding the care R1 will need when discharged . DON-B stated that R1's family has been educated to not suction R1 without staff present. Surveyor shared concern that the care plan does not give direction to staff for what education has been provided or what to do in event family continues to suction R1 without staff supervision. No further information provided at time of write up.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not ensure staff followed infection control procedures for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not ensure staff followed infection control procedures for 1 (R4) of 2 Residents. * Appropriate hand hygiene was not observed during incontinence cares for R4. Findings include: The Facility's policy titled, Hand hygiene, dated 08/18/2024, documents in part, . Hand hygiene is a general term used by the Center for Disease Control and Prevention (CDC) and World Health Organization (WHO) to refer to handwashing, antiseptic handwashing, antiseptic hand rubbing, and surgical hand asepsis. The hands are conduits for almost every transfer of potential pathogens from one patient to another, from a contaminated object to a patient, and from a staff member to a patient. Because of this, hand hygiene is the single most important procedure to prevent infection. To protect patients from healthcare-associated infection, hand hygiene must be performed routinely and thoroughly. Washing with soap and water is appropriate when the hands are visibly soiled or contaminated with blood or other body fluids, when exposure to potential spore-forming pathogens (such as Clostridioides difficile or Bacillus anthracis) is strongly suspected or proven, and after using the restroom. R4 was admitted to the facility on [DATE] and has diagnoses which include Chronic diastolic (congestive) heart failure, tachypnea, chronic kidney disease, fibromyalgia, morbid obesity, Resistance to multiple antimicrobial drugs, urinary tract infections (UTI), and history of other disease or urinary system. R4's Annual Minimum Data Set (MDS), dated [DATE], documents R4 has a Brief Interview for Mental Status (BIMS) of 15, does not exhibit behaviors related to rejection of care, no impairment in upper or lower extremities, uses a wheelchair for mobility, is dependent on helper for toileting hygiene, and always incontinent of bowel and bladder R4's most recent Quarterly MDS, dated [DATE], documents in part, R4 has a BIMS of 14, does not exhibit behaviors related to rejection of care, no impairment of upper or lower extremities, is dependent on helper for toileting hygiene, and always incontinent of bowel and bladder. Surveyor reviewed the Facility provided document, titled Care Plan History for R4. R4's care plan documents in part, R4 has recurrent UTI related to history of Multidrug-Resistant Organism (MDRO) with interventions including Enhanced Barrier Precautions (EBP). R4 has urinary incontinence or is at risk related to immobility and weakness and documents, Resident has history of frequent UTIs, frequent urination (small amounts), discomfort when voiding, and retention. (sometimes requests assistance about every 30 minutes and often at change of shift). On 02/03/2025, at 01:42 PM, Surveyor observed from the hall, R4's call light to alarming. On 02/03/2025, at 01:43 PM, Surveyor observed LPN-I and CNA-H respond to R4's call light. Surveyor then observed LPN-I and CNA-H don EBP PPE and provide incontinence cares for R4. Surveyor noted R4 to have a small bowel movement in R4's brief. Surveyor observed CNA-H clean R4's bowel movement using wash cloths. Surveyor then observed CNA-H discard the contaminated washcloths. CNA-H then obtained new washcloths and proceed to clean R4's vaginal region. Surveyor noted CNA-H did not discard contaminated gloves and perform hand hygiene before starting a new task and providing pericare for R4. On 02/03/2025, at 03:15 PM, Surveyor informed NHA-A and DON-B of above findings. On 02/04/2025, at 12:57 PM, DON-B indicated CNAs have pericare competencies on orientation. DON-B indicated infection control practices are discussed monthly during meetings. DON-B indicated re-education was given to staff after Surveyor informed the Facility of the concerns. No further information provided as of time of write up.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0559 (Tag F0559)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide written notice to residents and offer them a ch...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide written notice to residents and offer them a choice in a change of room for 4 (R7, R8, R9, and R10) of 4 residents reviewed for room change. R7, R8, R9, and R10 were moved from one unit to another without having taken resident preference into account or offering to show the possible rooms to the resident/resident representative prior to the move. Findings include: In a letter to residents and families of the facility dated 2/3/2025, the letter documents: In our ongoing commitment to enhancing the quality of care for our residents, we have implemented a reorganization plan aimed at better meeting their needs. This plan will be rolled out in two phases. Phase one is anticipated to be completed during the week of February 24th. During this phase, all ventilator residents currently on Sunnyview 2 will be relocated to Parkview 2. Phase two will involve transitioning all tracheostomy patients from Sunnyview 2 to the general population between the 1st and 2nd floor, depending on the resident's needs and bed availability. Our building and grounds team will be working diligently to refurbish the rooms, ensuring that they are equipped with all the essentials for our residents. Then, Sunnyview 2 will primarily serve our short-term rehabilitation residents moving forward. We believe these changes will significantly enhance the overall experience and care we provide. Please note that the time frames mentioned for the two phases are subject to change. Thank you for your understanding and support as we strive to better serve our residents. If you have any questions or concerns, please do not hesitate to reach out. Surveyor noted the letter provided to residents and families did not provide personalized information to the resident or family member as to what rooms were available to take resident or family member preference into account. 20 residents were involved in changing rooms for the benefit of the facility; 9 residents with tracheostomies were moved with three residents moving from a private room to a room with a roommate and 11 residents that were ventilator dependent were moved with one ventilator dependent resident currently in the hospital but would return to the new room. In an interview on 2/13/2025 at 8:37 AM, Surveyor asked Registered Nurse Supervisor (RN Sup)-M about the moving of residents to different rooms and units. RN Sup-M stated everyone was moved on 2/11/2025 and it was organized chaos. RN Sup-M stated the residents from the two units swapped room with staff moving all their personal items. RN Sup-M stated no families were present for the move. In an interview over the phone on 2/13/2025 at 11:48 AM, Pulmonologist-DD stated the facility moved residents on a ventilator to one unit so they are easier to handle with the staff. Pulmonologist-DD did not know if the residents had been moved to the different rooms at that time. Pulmonologist-DD stated the facility was going to have a 12-bed ventilator unit for the one Respiratory Therapist. In an interview on 2/13/2025 at 1:35 PM, Social Worker (SW)-GG stated residents on vents were moved to Parkview 2 and that was a total of 12 residents so the Respiratory Therapist could be on the vent unit. SW-GG stated SW-GG was updated last week about the move and to send out the letter to residents and resident families. SW-GG stated she called and got consents from residents and families regarding the move. SW-GG stated all residents were moved on 2/11/2025. SW-GG stated if the resident was on a ventilator, they were expected to move to the vent unit. SW-GG stated none of the families she talked to disagreed to the move; all the rooms on the new vent unit are private rooms and have been remodeled. Surveyor asked SW-GG why the residents were moved on 2/11/2025 and not the week of 2/24/2025 as said in the letter. SW-GG did not know why everyone moved on 2/11/2025 but thought that was pretty sudden. 1.) R7 was admitted to the facility on [DATE]. R7 was ventilator dependent. R7 was resident responsible. R7 was moved to a different room and unit on 2/11/2025. On 2/12/2025 at 5:42 AM in the progress notes, nursing documented R7 was adjusting well to the new unit and did not have any issues or concerns that shift. Surveyor noted no documentation was found indicating R7 had been aware of the upcoming room change or given a preference as to which room R7 would like. On 2/13/2025 at 1:20 PM, Surveyor observed R7 sitting in a wheelchair in R7's room doing a puzzle at a table. R7 was unable to communicate verbally due to R7's ventilator status but was able to respond with head movements yes and no. Surveyor asked R7 if there had been any communication with R7 prior to R7 changing rooms. R7 shook the head side to side indicating no. Surveyor asked R7 if R7 was told why R7 was changing rooms. R7 shook the head side to side indicating no. Surveyor asked R7 if R7 had received a letter explaining the move and the reason for the move. R7 shook the head side to side indicating no. Surveyor asked R7 if anyone had talked to R7 and told R7 why there was a room change since the move. R7 shook the head side to side indicating no. In an interview on 2/13/2025 at 1:35 PM, Surveyor shared with SW-GG R7's response to questions regarding the room change; R7 had not received the letter provided by the facility and was not aware of why the room had been changed. SW-GG stated R7 may not have been in R7's room when the letters were provided to residents that were their own person and may not have been verbally told the reason for the move. 2.) R8 was admitted to the facility on [DATE]. R8 was ventilator dependent. R8 was resident responsible. R8 was moved to a different room and unit on 2/11/2025. On 2/7/2025 at 2:08 PM in the progress notes, Social Worker (SW)-GG documented SW-GG met with R8 and discussed a room change from the current room [ROOM NUMBER]A to 2114 as was outlined in the letter R8 received. R8 was aware of the move and would let R8's family know. R8 was aware the move may occur as early as 2/11/2025. Surveyor noted R8 was not offered a choice in rooms or given a preference. Surveyor noted R8 was moved to a different room than the room that SW-GG discussed with R8. On 2/11/2025 at 9:15 PM in the progress notes, Licensed Practical Nurse (LPN)-O documented R8 was adjusting well to the new room during the shift. R8 assisted staff with arranging the room to a comfortable position. R8 did not have any concerns and was able to make needs known. On 2/13/2025 at 1:04 PM, Surveyor observed R8 sitting up in bed. R8 used a phone for communication as well as mouthing words with no vocalization due to the ventilator. R8 stated R8 was aware of the room change prior to moving rooms. R8 stated R8 was given a letter from the facility describing the change in rooms. Surveyor shared with R8 that R8 was not moved to the room R8 had been told R8 was moving to and asked R8 when was R8 aware that R8 was moving to a different room than had been discussed. R8 stated R8 found out the day R8 moved that it would be to a different room. In an interview on 2/13/2025 at 1:35 PM, Surveyor asked SW-GG why R8 was not moved to 2114 as had been discussed prior to the move. SW-GG stated another resident's family came to the facility and did not want staff to move any of the resident's belongings. SW-GG stated the only empty room at that time was 2114 so the other resident moved into 2114 and R8 was moved into a different room. Surveyor asked SW-GG if R8 was in agreement to that room. SW-GG stated the rooms are all private and the same and did not hear any disagreement from R8. 3.) R9 was admitted to the facility on [DATE]. R9 was ventilator dependent. R9 had an activated Power of Attorney (POA). R9 was moved to a different room and unit on 2/11/2025. On 2/3/2025 at 12:41 PM in the progress notes, Social Worker (SW)-GG documented SW-GG spoke to R9's family on 1/30/2025 regarding a room change from 2313A to 2312A. R9's family was in agreement. Surveyor noted R9's family was not offered a choice in rooms or given a preference. On 2/4/2025 at 3:11 AM in the progress notes, nursing documented R9 was sent to the hospital with a change in condition. On 2/11/2025 at 5:29 PM in the progress notes, Registered Nurse Supervisor (RN Sup)-M documented R9 was readmitted to the facility to room [ROOM NUMBER]. Surveyor noted this was not the room R9's family had been in agreement to moving to on 2/3/2025. On 2/13/2025 at 9:47 AM in the progress notes, SW-GG documented SW-GG spoke with R9's POA and let the POA know that R9 was readmitted the day before and is adjusting to the new room [ROOM NUMBER]. In an interview on the phone on 2/13/2025 at 11:11 AM, Surveyor asked R9's POA if R9's POA had been notified of R9's room change. R9's POA stated R9's POA had received a call that morning to say R9 was in room [ROOM NUMBER]. R9's POA had received a letter from the facility about the room changes but had not been given any choices as to what room R9 could move to. R9's POA stated R9's POA was fine with the move. In an interview on 2/13/2025 at 1:35 PM, Surveyor asked SW-GG why R9 was not moved to 2312A as had been discussed prior to the move. SW-GG stated R9 was in the hospital at the time everyone moved so when R9 readmitted , they moved R9 to the room on the vent unit. SW-GG stated SW-GG contacted R9's POA that morning to inform them of the new room number. Surveyor noted R9's POA was not aware of the new room change until two days after R9 was moved into the new room. 4.) R10 was admitted to the facility on [DATE]. R10 was ventilator dependent. R10 had an activated Power of Attorney (POA). R10 was moved to a different room and unit on 2/11/2025. On 2/10/2025 at 4:25 PM in the progress notes, Social Worker (SW)-GG documented SW-GG updated R10's POA of R10's room change to 2113 tomorrow, 2/11/2025. On 2/11/2025 at 10:10 PM in the progress notes, Licensed Practical Nurse (LPN)-O documented R10 was adjusting well to the new room change. Surveyor noted R10 moved to room [ROOM NUMBER], not the room R10's POA had been in agreement to. In a phone interview on 2/13/2025 at 11:16 AM, Surveyor asked R10's POA if R10's POA had been notified of R10 changing rooms. R10's POA stated SW-GG emailed R10's POA on 2/10/2025 about R10 moving to room [ROOM NUMBER] and had not received any letter from the facility about the plan to change rooms for ventilator residents. R10's POA stated R10's POA asked SW-GG the reason for moving R10 and SW-GG told R10's POA the facility was moving all ventilator residents from Sunnyview 2 to Parkview 2 because it works better for a smaller unit to have the ventilator residents for staffing the unit. Surveyor asked R10's POA to verify what room R10 was currently in. R10's POA stated R10 was in room [ROOM NUMBER]. Surveyor shared with R10's POA that R10 had been moved to room [ROOM NUMBER]. R10's POA stated they were not aware R10 was not in the room that had been told to them. In an interview on 2/13/2025 at 1:35 PM, Surveyor shared with SW-GG the conversation with R10's POA and the concern R10 had not been moved to the room R10's POA had been told and agreed to. SW-GG reviewed the progress note and R10's census information and agreed R10 was not in the room that had been provided to R10's POA and was not sure what happened in changing the room. Surveyor shared with SW-GG that Surveyor provided R10's correct room number to R10's POA. On 2/13/2025 at 3:10 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concerns residents were moved to different rooms for staff convenience and residents and resident representatives were not notified of specific rooms with options to choose what room they would prefer. NHA-A stated a letter was sent out to all residents with the information of how the facility was reconfiguring their units and residents. Surveyor shared the concerns R7 was not aware of the move until R7 was moved, R8 was moved to a room that was not the room R8 agreed to, R9 was moved to a different room when readmitting to the facility after a hospitalization and R9's POA was not made aware of the room change until two days after readmission, and R10 was moved to a room R10's POA was not aware of until today when Surveyor talked to R10's POA. Surveyor shared none of the residents were given options of which room they would prefer, and the letter did not provide the specific written room information specific to each resident.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0560 (Tag F0560)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide the right to refuse transfer to another room in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not provide the right to refuse transfer to another room in the facility when the purpose of the move is solely for the convenience of staff for 4 (R7, R8, R9, and R10) of 4 residents reviewed for room change. R7, R8, R9, and R10 were moved from one unit to another without having the opportunity to refuse the transfer. Findings include: In a letter to residents and families of the facility dated 2/3/2025, the letter documents: In our ongoing commitment to enhancing the quality of care for our residents, we have implemented a reorganization plan aimed at better meeting their needs. This plan will be rolled out in two phases. Phase one is anticipated to be completed during the week of February 24th. During this phase, all ventilator residents currently on Sunnyview 2 will be relocated to Parkview 2. Phase two will involve transitioning all tracheostomy patients from Sunnyview 2 to the general population between the 1st and 2nd floor, depending on the resident's needs and bed availability. Our building and grounds team will be working diligently to refurbish the rooms, ensuring that they are equipped with all the essentials for our residents. Then, Sunnyview 2 will primarily serve our short-term rehabilitation residents moving forward. We believe these changes will significantly enhance the overall experience and care we provide. Please note that the time frames mentioned for the two phases are subject to change. Thank you for your understanding and support as we strive to better serve our residents. If you have any questions or concerns, please do not hesitate to reach out. The letter was signed by Nursing Home Administrator (NHA)-A and included NHA-A's phone number and email address. Surveyor noted the letter provided to residents and families did not provide the information that they had the right to refuse to transfer rooms. 20 residents were involved in changing rooms for the benefit of the facility; 9 residents with tracheostomies were moved with three residents moving from a private room to a room with a roommate and 11 residents that were ventilator dependent were moved with one ventilator dependent resident currently in the hospital but would return to the new room. In an interview on 2/13/2025 at 8:37 AM, Surveyor asked Registered Nurse Supervisor (RN Sup)-M about the moving of residents to different rooms and units. RN Sup-M stated everyone was moved on 2/11/2025 and it was organized chaos. RN Sup-M stated the residents from the two units swapped room with staff moving all their personal items. RN Sup-M stated no families were present for the move. In an interview over the phone on 2/13/2025 at 11:48 AM, Pulmonologist-DD stated the facility moved residents on a ventilator to one unit so they are easier to handle with the staff. Pulmonologist-DD did not know if the residents had been moved to the different rooms at that time. Pulmonologist-DD stated the facility was going to have a 12-bed ventilator unit for the one Respiratory Therapist. In an interview on 2/13/2025 at 1:35 PM, Social Worker (SW)-GG stated residents on vents were moved to Parkview 2 and that was a total of 12 residents so the Respiratory Therapist could be on the vent unit. SW-GG stated SW-GG was updated last week about the move and to send out the letter to residents and resident families. SW-GG stated she called and got consents from residents and families regarding the move. SW-GG stated all residents were moved on 2/11/2025. SW-GG stated if the resident was on a ventilator, they were expected to move to the vent unit. SW-GG stated none of the families she talked to disagreed to the move; all the rooms on the new vent unit are private rooms and have been remodeled. SW-GG stated SW-GG told the residents with tracheostomies they did not have to move rooms. Surveyor asked SW-GG why the residents were moved on 2/11/2025 and not the week of 2/24/2025 as said in the letter. SW-GG did not know why everyone moved on 2/11/2025 but thought that was pretty sudden. 1.) R7 was admitted to the facility on [DATE]. R7 was ventilator dependent. R7 was resident responsible. R7 was moved to a different room and unit on 2/11/2025. On 2/12/2025 at 5:42 AM in the progress notes, nursing documented R7 was adjusting well to the new unit and did not have any issues or concerns that shift. Surveyor noted no documentation was found indicating R7 had been aware of the upcoming room change or given the option to refuse the move. On 2/13/2025 at 1:20 PM, Surveyor observed R7 sitting in a wheelchair in R7's room doing a puzzle at a table. R7 was unable to communicate verbally due to R7's ventilator status but was able to respond with head movements yes and no. Surveyor asked R7 if there had been any communication with R7 prior to R7 changing rooms. R7 shook the head side to side indicating no. Surveyor asked R7 if R7 had received a letter explaining the move and the reason for the move. R7 shook the head side to side indicating no. Surveyor asked R7 if anyone had talked to R7 and told R7 why there was a room change since the move. R7 shook the head side to side indicating no. Surveyor asked R7 if R7 was happy with the new room. R7 nodded the head up and down indicating yes. In an interview on 2/13/2025 at 1:35 PM, Surveyor shared with SW-GG R7's response to questions regarding the room change; R7 had not received the letter provided by the facility and was not aware of why the room had been changed. Surveyor shared with SW-GG the letter sent out did not indicate residents had the right to refuse the room change. SW-GG stated R7 may not have been in R7's room when the letters were provided to residents that were their own person and may not have been verbally told the reason for the move. 2.) R8 was admitted to the facility on [DATE]. R8 was ventilator dependent. R8 was resident responsible. R8 was moved to a different room and unit on 2/11/2025. On 2/7/2025 at 2:08 PM in the progress notes, Social Worker (SW)-GG documented SW-GG met with R8 and discussed a room change from the current room [ROOM NUMBER]A to 2114 as was outlined in the letter R8 received. R8 was aware of the move and would let R8's family know. R8 was aware the move may occur as early as 2/11/2025. Surveyor noted R8 was moved to a different room than the room that SW-GG discussed with R8. On 2/11/2025 at 9:15 PM in the progress notes, Licensed Practical Nurse (LPN)-O documented R8 was adjusting well to the new room during the shift. R8 assisted staff with arranging the room to a comfortable position. R8 did not have any concerns and was able to make needs known. On 2/13/2025 at 1:04 PM, Surveyor observed R8 sitting up in bed. R8 used a phone for communication as well as mouthing words with no vocalization due to the ventilator. R8 stated R8 was aware of the room change prior to moving rooms. R8 stated R8 was given a letter from the facility describing the change in rooms. Surveyor asked R8 if R8 was given the option of not moving rooms. R8 stated no. R8 stated R8's roommate had recently passed away so the room change was a good move for R8. In an interview on 2/13/2025 at 1:35 PM, Surveyor asked SW-GG why R8 was not moved to 2114 as had been discussed prior to the move. SW-GG stated another resident's family came to the facility and did not want staff to move any of the resident's belongings. SW-GG stated the only empty room at that time was 2114 so the other resident moved into 2114 and R8 was moved into a different room. Surveyor asked SW-GG if R8 was in agreement to that room. SW-GG stated the rooms are all private and the same and did not hear any disagreement from R8. Surveyor noted R8 was not offered the option to refuse the move. 3.) R9 was admitted to the facility on [DATE]. R9 was ventilator dependent. R9 had an activated Power of Attorney (POA). R9 was moved to a different room and unit on 2/11/2025. On 2/3/2025 at 12:41 PM in the progress notes, Social Worker (SW)-GG documented SW-GG spoke to R9's family on 1/30/2025 regarding a room change from 2313A to 2312A. R9's family was in agreement. Surveyor noted R9's family was not offered the option to refuse the move. On 2/4/2025 at 3:11 AM in the progress notes, nursing documented R9 was sent to the hospital with a change in condition. On 2/11/2025 at 5:29 PM in the progress notes, Registered Nurse Supervisor (RN Sup)-M documented R9 was readmitted to the facility to room [ROOM NUMBER]. Surveyor noted this was not the room R9's family had been in agreement to moving to on 2/3/2025. On 2/13/2025 at 9:47 AM in the progress notes, SW-GG documented SW-GG spoke with R9's POA and let the POA know that R9 was readmitted the day before and is adjusting to the new room [ROOM NUMBER]. In an interview on the phone on 2/13/2025 at 11:11 AM, Surveyor asked R9's POA if R9's POA had been notified of R9's room change. R9's POA stated R9's POA had received a call that morning to say R9 was in room [ROOM NUMBER]. R9's POA had received a letter from the facility about the room changes. Surveyor asked R9's POA if R9's POA was informed R9's POA could refuse the move. R9's POA stated no, but R9's POA was fine with the move. In an interview on 2/13/2025 at 1:35 PM, Surveyor asked SW-GG why R9 was not moved to 2312A as had been discussed prior to the move. SW-GG stated R9 was in the hospital at the time everyone moved so when R9 readmitted , they moved R9 to the room on the new vent unit. SW-GG stated SW-GG contacted R9's POA that morning to inform them of the new room number. Surveyor noted R9's POA was not aware of the new room change until two days after R9 was moved into the new room. Surveyor shared with SW-GG the letter sent out did not indicate residents had the right to refuse the room change. 4.) R10 was admitted to the facility on [DATE]. R10 was ventilator dependent. R10 had an activated Power of Attorney (POA). R10 was moved to a different room and unit on 2/11/2025. On 2/10/2025 at 4:25 PM in the progress notes, Social Worker (SW)-GG documented SW-GG updated R10's POA of R10's room change to 2113 tomorrow, 2/11/2025. On 2/11/2025 at 10:10 PM in the progress notes, Licensed Practical Nurse (LPN)-O documented R10 was adjusting well to the new room change. Surveyor noted R10 moved to room [ROOM NUMBER], not the room R10's POA had been in agreement to. In a phone interview on 2/13/2025 at 11:16 AM, Surveyor asked R10's POA if R10's POA had been notified of R10 changing rooms. R10's POA stated SW-GG emailed R10's POA on 2/10/2025 about R10 moving to room [ROOM NUMBER] and had not received any letter from the facility about the plan to change rooms for ventilator residents. R10's POA stated R10's POA asked SW-GG the reason for moving R10 and SW-GG told R10's POA the facility was moving all ventilator residents from Sunnyview 2 to Parkview 2 because it works better for a smaller unit to have the ventilator residents for staffing the unit. Surveyor asked R10's POA to verify what room R10 was currently in. R10's POA stated R10 was in room [ROOM NUMBER]. Surveyor shared with R10's POA that R10 had been moved to room [ROOM NUMBER]. R10's POA stated they were not aware R10 was not in the room that had been told to them. Surveyor asked R10's POA if R10's POA had been given the option to not change rooms. R10's POA stated they had not been given the option to change or not change rooms. R10's POA stated R10's POA felt it would have been better if R10 would not have changed rooms because R10 had been in that room for a couple of years and the staff knew R10. In an interview on 2/13/2025 at 1:35 PM, Surveyor shared with SW-GG the conversation with R10's POA and the choice R10's POA to move rooms would be to have R10 stay in the room R10 had previously been in. SW-GG stated SW-GG knows they have a right to refuse a room change and that the facility can not make any of the residents move, but the ventilator residents were not given that option. On 2/13/2025 at 3:10 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concerns residents were moved to different rooms for staff convenience and residents and resident representatives were not given the option to refuse the transfer. NHA-A stated a letter was sent out to all residents with the information of how the facility was reconfiguring their units and residents and there was contact information if anyone wanted to reach NHA-A. Surveyor shared with NHA-A and DON-B the letter sent out did not indicate residents had the right to refuse the room change. Surveyor shared the concerns R7 was not aware of the move until R7 was moved, R8 was moved to a room that was not the room R8 agreed to, R9 was moved to a different room when readmitting to the facility after a hospitalization and R9's POA was not made aware of the room change until two days after readmission, and R10 was moved to a room R10's POA was not aware of until today when Surveyor talked to R10's POA and would have opted not to have R10 change rooms. Surveyor shared none of the residents were given a choice to move or not move.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not allow 4 (R7, R8, R9, and R10) of 4 residents reviewed f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not allow 4 (R7, R8, R9, and R10) of 4 residents reviewed for room change the right to make a choice regarding moving within the facility. R7, R8, R9, and R10 were moved from one unit to another without taking resident preference into account or offering to show the possible rooms to the resident/resident representative prior to the move. Findings include: In a letter to residents and families of the facility dated 2/3/2025, the letter documents: In our ongoing commitment to enhancing the quality of care for our residents, we have implemented a reorganization plan aimed at better meeting their needs. This plan will be rolled out in two phases. Phase one is anticipated to be completed during the week of February 24th. During this phase, all ventilator residents currently on Sunnyview 2 will be relocated to Parkview 2. Phase two will involve transitioning all tracheostomy patients from Sunnyview 2 to the general population between the 1st and 2nd floor, depending on the resident's needs and bed availability. Our building and grounds team will be working diligently to refurbish the rooms, ensuring that they are equipped with all the essentials for our residents. Then, Sunnyview 2 will primarily serve our short-term rehabilitation residents moving forward. We believe these changes will significantly enhance the overall experience and care we provide. Please note that the time frames mentioned for the two phases are subject to change. Thank you for your understanding and support as we strive to better serve our residents. If you have any questions or concerns, please do not hesitate to reach out. Surveyor noted the letter provided to residents and families did not provide personalized information to the resident or family member as to what rooms were available to take resident or family member preference into account. 20 residents were involved in changing rooms for the benefit of the facility; 9 residents with tracheostomies were moved with three residents moving from a private room to a room with a roommate and 11 residents that were ventilator dependent were moved with one ventilator dependent resident currently in the hospital but would return to the new room. In an interview on 2/13/2025 at 8:37 AM, Surveyor asked Registered Nurse Supervisor (RN Sup)-M about the moving of residents to different rooms and units. RN Sup-M stated everyone was moved on 2/11/2025 and it was organized chaos. RN Sup-M stated the residents from the two units swapped room with staff moving all their personal items. RN Sup-M stated no families were present for the move. In an interview over the phone on 2/13/2025 at 11:48 AM, Pulmonologist-DD stated the facility moved residents on a ventilator to one unit so they are easier to handle with the staff. Pulmonologist-DD did not know if the residents had been moved to the different rooms at that time. Pulmonologist-DD stated the facility was going to have a 12-bed ventilator unit for the one Respiratory Therapist. In an interview on 2/13/2025 at 1:35 PM, Social Worker (SW)-GG stated residents on vents were moved to Parkview 2 and that was a total of 12 residents so the Respiratory Therapist could be on the vent unit. SW-GG stated SW-GG was updated last week about the move and to send out the letter to residents and resident families. SW-GG stated she called and got consents from residents and families regarding the move. SW-GG stated all residents were moved on 2/11/2025. SW-GG stated if the resident was on a ventilator, they were expected to move to the vent unit. SW-GG stated none of the families she talked to disagreed to the move; all the rooms on the new vent unit are private rooms and have been remodeled. Surveyor asked SW-GG why the residents were moved on 2/11/2025 and not the week of 2/24/2025 as said in the letter. SW-GG did not know why everyone moved on 2/11/2025 but thought that was pretty sudden. 1.) R7 was admitted to the facility on [DATE]. R7 was ventilator dependent. R7 was resident responsible. R7 was moved to a different room and unit on 2/11/2025. On 2/12/2025 at 5:42 AM in the progress notes, nursing documented R7 was adjusting well to the new unit and did not have any issues or concerns that shift. Surveyor noted no documentation was found indicating R7 had been aware of the upcoming room change or given a preference as to which room R7 would like. On 2/13/2025 at 1:20 PM, Surveyor observed R7 sitting in a wheelchair in R7's room doing a puzzle at a table. R7 was unable to communicate verbally due to R7's ventilator status but was able to respond with head movements yes and no. Surveyor asked R7 if there had been any communication with R7 prior to R7 changing rooms. R7 shook the head side to side indicating no. Surveyor asked R7 if R7 was told why R7 was changing rooms. R7 shook the head side to side indicating no. Surveyor asked R7 if R7 had received a letter explaining the move and the reason for the move. R7 shook the head side to side indicating no. Surveyor asked R7 if anyone had talked to R7 and told R7 why there was a room change since the move. R7 shook the head side to side indicating no. In an interview on 2/13/2025 at 1:35 PM, Surveyor shared with SW-GG R7's response to questions regarding the room change; R7 had not received the letter provided by the facility and was not aware of why the room had been changed. SW-GG stated R7 may not have been in R7's room when the letters were provided to residents that were their own person and may not have been verbally told the reason for the move. 2.) R8 was admitted to the facility on [DATE]. R8 was ventilator dependent. R8 was resident responsible. R8 was moved to a different room and unit on 2/11/2025. On 2/7/2025 at 2:08 PM in the progress notes, Social Worker (SW)-GG documented SW-GG met with R8 and discussed a room change from the current room (room number) to (different room number) as was outlined in the letter R8 received. R8 was aware of the move and would let R8's family know. R8 was aware the move may occur as early as 2/11/2025. Surveyor noted R8 was not offered a choice in rooms or given a preference. Surveyor noted R8 was moved to a different room than the room that SW-GG discussed with R8. On 2/11/2025 at 9:15 PM in the progress notes, Licensed Practical Nurse (LPN)-O documented R8 was adjusting well to the new room during the shift. R8 assisted staff with arranging the room to a comfortable position. R8 did not have any concerns and was able to make needs known. On 2/13/2025 at 1:04 PM, Surveyor observed R8 sitting up in bed. R8 used a phone for communication as well as mouthing words with no vocalization due to the ventilator. R8 stated R8 was aware of the room change prior to moving rooms. R8 stated R8 was given a letter from the facility describing the change in rooms. Surveyor shared with R8 that R8 was not moved to the room R8 had been told R8 was moving to and asked R8 when was R8 aware that R8 was moving to a different room than had been discussed. R8 stated R8 found out the day R8 moved that it would be to a different room. In an interview on 2/13/2025 at 1:35 PM, Surveyor asked SW-GG why R8 was not moved to (different room number) as had been discussed prior to the move. SW-GG stated another resident's family came to the facility and did not want staff to move any of the resident's belongings. SW-GG stated the only empty room at that time was (the different room number) so the other resident moved into (different room number) and R8 was moved into a different room. Surveyor asked SW-GG if R8 was in agreement to that room. SW-GG stated the rooms are all private and the same and did not hear any disagreement from R8. 3.) R9 was admitted to the facility on [DATE]. R9 was ventilator dependent. R9 had an activated Power of Attorney (POA). R9 was moved to a different room and unit on 2/11/2025. On 2/3/2025 at 12:41 PM in the progress notes, Social Worker (SW)-GG documented SW-GG spoke to R9's family on 1/30/2025 regarding a room change from (room number) to (different room number). R9's family was in agreement. Surveyor noted R9's family was not offered a choice in rooms or given a preference. On 2/4/2025 at 3:11 AM in the progress notes, nursing documented R9 was sent to the hospital with a change in condition. On 2/11/2025 at 5:29 PM in the progress notes, Registered Nurse Supervisor (RN Sup)-M documented R9 was readmitted to the facility to room (room number). Surveyor noted this was not the room R9's family had been in agreement to moving to on 2/3/2025. On 2/13/2025 at 9:47 AM in the progress notes, SW-GG documented SW-GG spoke with R9's POA and let the POA know that R9 was readmitted the day before and is adjusting to the new room (room number). In an interview on the phone on 2/13/2025 at 11:11 AM, Surveyor asked R9's POA if R9's POA had been notified of R9's room change. R9's POA stated R9's POA had received a call that morning to say R9 was in room (room number). R9's POA had received a letter from the facility about the room changes but had not been given any choices as to what room R9 could move to. R9's POA stated R9's POA was fine with the move. In an interview on 2/13/2025 at 1:35 PM, Surveyor asked SW-GG why R9 was not moved to (different room number) as had been discussed prior to the move. SW-GG stated R9 was in the hospital at the time everyone moved so when R9 readmitted , they moved R9 to the room on the vent unit. SW-GG stated SW-GG contacted R9's POA that morning to inform them of the new room number. Surveyor noted R9's POA was not aware of the new room change until two days after R9 was moved into the new room. 4.) R10 was admitted to the facility on [DATE]. R10 was ventilator dependent. R10 had an activated Power of Attorney (POA). R10 was moved to a different room and unit on 2/11/2025. On 2/10/2025 at 4:25 PM in the progress notes, Social Worker (SW)-GG documented SW-GG updated R10's POA of R10's room change to 2113 tomorrow, 2/11/2025. On 2/11/2025 at 10:10 PM in the progress notes, Licensed Practical Nurse (LPN)-O documented R10 was adjusting well to the new room change. Surveyor noted R10 moved to room (room number), not the room R10's POA had been in agreement to. In a phone interview on 2/13/2025 at 11:16 AM, Surveyor asked R10's POA if R10's POA had been notified of R10 changing rooms. R10's POA stated SW-GG emailed R10's POA on 2/10/2025 about R10 moving to room (room number) and had not received any letter from the facility about the plan to change rooms for ventilator residents. R10's POA stated R10's POA asked SW-GG the reason for moving R10 and SW-GG told R10's POA the facility was moving all ventilator residents from Sunnyview 2 to Parkview 2 because it works better for a smaller unit to have the ventilator residents for staffing the unit. Surveyor asked R10's POA to verify what room R10 was currently in. R10's POA stated R10 was in room (room number). Surveyor shared with R10's POA that R10 had been moved to room (different room number). R10's POA stated they were not aware R10 was not in the room that had been told to them. In an interview on 2/13/2025 at 1:35 PM, Surveyor shared with SW-GG the conversation with R10's POA and the concern R10 had not been moved to the room R10's POA had been told and agreed to. SW-GG reviewed the progress note and R10's census information and agreed R10 was not in the room that had been provided to R10's POA and was not sure what happened in changing the room. Surveyor shared with SW-GG that Surveyor provided R10's correct room number to R10's POA. On 2/13/2025 at 3:10 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concerns residents were moved to different rooms for staff convenience and residents and resident representatives were not notified of specific rooms with options to choose what room they would prefer. NHA-A stated a letter was sent out to all residents with the information of how the facility was reconfiguring their units and residents. Surveyor shared the concerns R7 was not aware of the move until R7 was moved, R8 was moved to a room that was not the room R8 agreed to, R9 was moved to a different room when readmitting to the facility after a hospitalization and R9's POA was not made aware of the room change until two days after readmission, and R10 was moved to a room R10's POA was not aware of until today when Surveyor talked to R10's POA. Surveyor shared none of the residents were given options of which room they would prefer, and the letter did not provide the individual written room information specific to each resident.
Nov 2024 9 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not ensure 1 (R3) of 3 Resident's representative was notified when there w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not ensure 1 (R3) of 3 Resident's representative was notified when there was change in condition and a need to alter treatment. On 11/11/24 R3 vomited in the morning and a KUB (kidney, ureter, bladder) was ordered. R3's resident representative was not notified. Findings include: The facility's policy titled, Nursing Policy & Procedure, Subject: Notification of Changes and last revised/reviewed 11/24 under Policy documents It is the policy of this facility that changes in resident's condition or treatment are immediately shared with the resident and/or the resident representative, according to their authority, and reported to the attending physician or delegate. The resident and/or their representative will be educated about treatment options and supported to make an informed choice about care preferences when there are multiple care options available. All pertinent information will be made available to the provider by the facility staff. R3 is a [AGE] year old male with diagnoses which includes acute & chronic respiratory failure with hypoxia, ataxia following cerebral infarction, quadriplegia, legal blindness, anoxic brain injury, obesity, and epileptic seizures. R3 has a tracheostomy, gastrostomy & jejunostomy tube, and is non verbal. R3's power of attorney for healthcare is activated. The nurses note dated 11/11/24, at 7:41 a.m., documents CNA (Certified Nursing Assistant) reported pt (patient) having emesis during repositioning. Writer assessed ot (sic) emesis is brown color and has an odor. Rt (respiratory therapist) completed suction and oral care on patient. Sup (Supervisor) notified for further assessment. Sup updated NP (Nurse Practitioner); orders for KUB (kidney, ureter, bladder) requested by NP. This nurses note was written by LPN (Licensed Practical Nurse)-E. On 11/11/24, at 10:39 a.m., Surveyor observed R3 on an air mattress on the right side in bed with the head of the bed elevated. R3 is wearing glasses and did not respond when Surveyor spoke with R3. Surveyor observed there is a bag of Fibersource HN which is hung on the tube feeding pole but not running. On 11/11/24, at 11:58 a.m., Surveyor spoke with R3's resident representative in R3's room. During this conversation, R3's resident representative stated to Surveyor no one called me that he threw up this morning. I called my husband no one called him. They are suppose to call me when something happens. R3's resident representative again stated why didn't they call me this morning when he threw up. At 12:38 p.m. LPN (Licensed Practical Nurse)-E entered R3's room stating she is going to check him, referring to R3. R3's resident representative stated no one told me he threw up. On 11/12/24, at 10:17 a.m., Surveyor asked RN (Registered Nurse) Supervisor-Q if there is a change in a resident and a new treatment is ordered do they notify the resident's representative. RN Supervisor-Q replied yes, absolutely. Surveyor informed RN Supervisor-Q yesterday (11/11/24) R3 vomited and the NP ordered a KUB. Surveyor informed RN Supervisor-Q Surveyor was unable to locate evidence R3's resident representatives were informed and R3's mother informed Surveyor no one told her son had vomited. Surveyor asked RN Supervisor-Q to look into this and get back to Surveyor. On 11/12/24, at 10:46 a.m., RN Supervisor-Q informed Surveyor he spoke with the staff and it was on their list of things to do and they wanted to make sure R3 was taken care of. RN Supervisor-Q informed Surveyor the family came in and noticed the vomit. RN Supervisor-Q stated we have to own it, it was our mistake, we dropped the ball on this one. On 11/12/24, at 11:34 a.m., DON (Director of Nursing)-B and Quality and Clinical Support Nurse-L were informed of the above. On 11/12/24, at 12:21 p.m., NHA (Nursing Home Administrator)-A was informed of the above.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R1 was admitted to the facility on [DATE] with diagnoses of Hypertensive Chronic Kidney Disease, Paroxysmal Atrial Fibrillat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R1 was admitted to the facility on [DATE] with diagnoses of Hypertensive Chronic Kidney Disease, Paroxysmal Atrial Fibrillation, Stage 3 Kidney Disease, Fibromyalgia, and Anxiety Disorder. R1 is her own person. R1's Quarterly Minimum Data Set (MDS) completed 11/5/24 documents R1's Brief Interview for Mental Status (BIMS) score is 15, indicating R1 is cognitively intact for daily decision making. At the time of the assessment, R1 has minimal depression and no behaviors. R1's MDS documents R1 is set-up for eating. R1 has no range of motion impairment. R1 is dependent for toileting hygiene, showers, lower body dressing, and transfers. R1 requires partial/moderate assistance for upper body dressing and for rolling left to right. R1 requires substantial/maximum assistance for sit to lying. R1's MDS also documents R1 is always incontinent of bowel and bladder. R1 is at risk for pressure injury but currently does not have any. R1 filed 2 grievances with the facility. On 8/9/24, R1 filed a grievance with Nursing Home Administrator (NHA)-A that on 8/8/24, R1 waited over 45 minutes for someone to answer R1's call light. R1 stated that R1 soiled herself. It is documented that this occurred on day shift of 8/8/24. Question #7-Grievance assigned to and date is Blank. Question #8-What was done to prevent further violation of rights while matter is under investigation: Blank Question#10-Investigation of grievance:-Audit call light-pull report Question #11-Outcome of investigation:-Upon pulling call light report-R1's average wait time is less than 5 minutes Question #13-Corrective action taken by facility: Blank and not signed or dated The grievance states it was reviewed with R1 on 8/16/24, 8 days later. There is no documentation that R1 received in writing the results of the grievance. On 11/12/24, Surveyor reviewed the 8/8/24 call light report which documents no data found. On 11/12/24, at 10:21 AM, Surveyor spoke to NHA-A about the call light report from 8/8/24, with no data found. NHA-A informed Surveyor that the call light response system which provides the data of call light times was not working. NHA-A provided documentation from corporate Information Technology that the call light system for logging call light times was not working from 6/20-8/12/24. Surveyor notes that the facility was not able to pull a call light response report for 8/8/24 so the facility is not able to confirm that for 8/8/24, R1 did not wait 45 minutes for assistance. Surveyor notes the facility did not complete any other investigation into the grievance. The facility did not provide additional documentation that the facility interviewed the assigned caregiver to R1 on 8/8/24 during day shift, or other caregivers that worked on the unit on 8/8/24 during day shift. The facility also did not interview other Residents on the unit to determine if Residents had concerns with long call light response times. On 8/11/24, R1 filed a grievance that a Certified Nursing Assistant (CNA)-Y left R1's room without putting a shirt on R1 and went out to get assistance from another CNA. R1 had concerns of CNA-Y breaching protected healthcare information (HIPPA). The grievance form also documents that R1 had a concern of a long call light response time. On 8/13/24, it is documented on the grievance form that R1 had called and stated staff was talking about moving R1's room and would be getting a roommate and that CNAs were not rounding. Question #8-What was done to prevent further violation of rights while manner is under investigation: Blank Question#10-Investigation of grievance:-Audited call light report. R1 average wait time is less than 15 minutes. The grievance form provided to Surveyor by NHA-A has a portion of question 10 documentation that has been deleted off the form. Question #11-Outcome of investigation:-Staff are responding to R1's call light at very reasonable timeframe. Question #13-Corrective action taken by facility: Director of Nursing (DON)-B) and (NHA-A) will continue to monitor call light response time and address long wait times. The grievance form provided to Surveyor by NHA-A has a portion of question 13 documentation that has been deleted off the form. Question 13 is not signed or dated. Question #14-Investigation review to Resident and/or responsible party:-Blank and not dated There is no documentation that R1 received in writing the results of the grievance. Surveyor notes that the facility was not able to pull a call light response report for 8/11/24 so the facility is not able to confirm that for 8/11/24, R1 did not wait a long time for assistance. The grievance form documents that the grievance was received 8/11/24, but does not document the date or shift that R1 had concerns with. Surveyor notes the facility did not complete any other investigation into the grievance. The facility did not provide additional documentation that the facility interviewed CNA-Y or other caregivers that worked on the unit during that time period. The facility also did not interview other Residents on the unit to determine if Residents had concerns with long call light response times or care issues. Surveyor also notes the facility only responded to the concern of a long call light response and not concerns about privacy concerns, CNAs not rounding, or the concern R1 may need to transfer to another room. On 11/12/24, at 11:48 AM, Surveyor shared the concern with NHA-A that R1's grievances were not investigated thoroughly. Surveyor also shared the actual grievance forms were incomplete and provided little documentation that the facility attempted to resolve R1's concerns. NHA-A acknowledged the concern and provided no further information at this time. Based on interview and record review the facility did not ensure 2 (R1 and R5) of 5 Residents who filed grievances with the facility had investigations into their grievances which included details on the steps taken to resolve the grievance, a summary of pertinent findings regarding the concern, a statement as to whether the grievance was confirmed or not, corrective action to be taken as a result of the grievance, and prompt attempts to resolve the grievance. Findings include: On 11/12/24 the facility's policy and procedure titled Grievance Procedure was reviewed and documented: The grievance official will initiate the appropriate notification and investigation processes per individual circumstance and facilities policies. The investigation will consist of at least the following: An interview with the person or persons reporting the incident, if applicable. Interviews with any witnesses to the incident or concern. An interview with staff members having any contact with the resident during the relevant periods or shifts of the alleged incidents. A root cause analysis of all circumstances surrounding the incident. The grievance official will complete a written response to the resident or resident representative which includes date of grievance/concerns, summary of grievance, investigation steps, findings, and resolution of outcome and action taken and date decision was issued. 1.) R5 was admitted to the facility on [DATE] and discharged from the facility on 8/27/24. R5's admission Minimum Data Set (MDS) dated [DATE] was reviewed and documented that R5 was assessed to have a Brief interview for Mental Status score of 15 which indicates R5 is cognitively intact. On 11/11/24, a grievance form dated 5/13/24 regarding R5 was reviewed. The form documented: (Former Administrator-FF) was contacted on 5/13/24 at 2:00 PM regarding concerns (R5) relayed regarding her air mattress not being comfortable, On 5/12/24 a male Certified Nursing Assistant (CNA) bent her leg while transferring her with the Hoyer lift, and CNA's are not setting up her meals for her. What was done to protect further violation of right while manner is under investigation? Care concerns given to nursing supervisor, bed fixed. Outcome of investigation: (R5) not harmed during cares. (R5) resistant to participate in cares. Corrective action taken by facility: Staff will verbalize all care interactions with (R5). Care in an unhurried way and document all refusal to do activities of daily living or transfer with assist. Investigation review with resident and/or responsible party: nothing is documented. Notification of/ Reviewed by Administrator: signed by Former Administrator-FF on 5/13/24. No statement from R5, or any staff were completed. No follow up was documented as to if the grievances were corrected or continued to be a concern. No evidence could be found that R5 was given a written response to the grievance per their policy. R5's medical record was reviewed and included no assessment of her knee after the allegation was made of it being bent. On 11/12/24 at 11:30 AM, Director of Nurses (DON)-B was interviewed and indicated she was not aware that anything happened with R5's knee on 5/12/24 and that knees bend during the Hoyer transfer. DON-B was unable to locate any interviews or education provided after the grievance was filed and a written response to R5's grievance was not found. The above findings were shared with Administrator-A on 11/12/24 at 1:00 PM. Additional information was requested if available. None was provided as to why R5's grievance was not thoroughly investigated or followed up on with R5.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R2 was admitted to the facility on [DATE] for after care of a femur fracture. R2 has an activated Health Care Power of Attor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R2 was admitted to the facility on [DATE] for after care of a femur fracture. R2 has an activated Health Care Power of Attorney. R2's admission Minimum Data Set (MDS), dated [DATE], documents R2 has a Brief Interview for Mental status (BIMS) of 00 indicating R2 could not be interviewed. On 11/11/2024, at 11:59 AM, Surveyor interviewed Social Worker (SW)-P. SW-P indicated to Surveyor that SW-P left a message with Adult Protective Services (APS) regarding R2's family member being verbally aggressive with R2. SW-P informed Surveyor that SW-P did not write down in her call logbook the exact date/time APS was called, but stated it was about the time R2 was discharged home, and stated APS called SW-P back about a month later on 11/06/2024. SW-P informed Surveyor that SW-P did not think R2 was being abused but stated R2's family member was pushy and too firm with R2. SW-P informed Surveyor that SW-P informed R2's family member that they can not talk to R2 in that tone at the Facility. SW-P informed Surveyor that SW-P called APS to do a wellness check on R2. SW-P informed Surveyor that when APS returned SW-P's call, APS informed SW-P that APS does not conduct welfare checks and that SW-P would have to call law enforcement. On 11/11/2024, at 02:40 PM, Surveyor interviewed Licensed Practical Nurse (LPN)-M. LPN-M informed Surveyor that she recalls R2's family member yelling at R2 making comments like if you don't do this then we can't take you home. LPN-M indicated to Surveyor that no physical abuse was observed just verbal. On 11/11/2024, at 02:43 PM, Surveyor interviewed LPN- N. LPN-N informed Surveyor that LPN-N witnessed verbal abuse of R2 by R2's family member and reported it to SW-P and Nursing Supervisor- Q. LPN-N informed Surveyor that R2's family member was observed yelling at R2 and shook R2's wheelchair. LPN-N informed Surveyor that LPN-N believed what she observed was abuse. LPN-N indicated no interventions were put into place after LPN-N reported the incidents. On 11/11/2024, at 03:03 PM, Surveyor interviewed Nursing Supervisor-Q. Nursing Supervisor-Q informed Surveyor of an incident that occurred between R2's family member and Nursing Supervisor-Q, which resulted in Nursing Supervisor-Q calling the police to have R2's family member escorted out of the Facility. Nursing Supervisor-Q informed Surveyor that R2's family member was berating and yelling at Nursing Supervisor-Q. Nursing Supervisor-Q. informed Surveyor that staff has made Nursing Supervisor-Q aware of concerns regarding R2's family member yelling at R2 to get out of bed. Nursing Supervisor-Q informed Surveyor that Director of Nursing (DON) B and Nursing Home Administrator (NHA)-A were made aware of the situation and concerns. Nursing Supervisor-Q informed Surveyor that no grievance was completed. On 11/11/2024, at 03:20 PM, Surveyor interviewed DON-B and NHA-A. DON-B indicated to Surveyor that DON-B recalls concerns with R2's family member. DON-B informed Surveyor that on different occasions staff felt uncomfortable with the interactions between R2's family member and R2. DON-B informed Surveyor that DON-B has a statement from a staff member regarding inappropriate verbal concerns on 09/22/2024 and 10/10/2024 involving R2 and R2's family member. NHA-A indicated to Surveyor that SW-P made a referral to APS regarding the concerns. DON-B informed Surveyor that a copy of the nurse's statement will be given to Surveyor and indicated that the 09/22/2024 and 10/10/2024 statement are on the same paper. NHA-A indicated that NHA-A would locate the file regarding the investigation into the allegations and get back to Surveyor with more information. On 11/12/2024, at 08:06 AM, NHA-A informed Surveyor that on 09/25/2024, SW-O interviewed R2 without family present, and would have SW-O speak with Surveyor. NHA-A provided Surveyor with a copy of the staff member's statement, which excluded the statement on 09/22/2024. On 11/12/2024, at 08:08 A M, Surveyor interviewed SW-O. SW-O informed Surveyor that SW-O did speak with R2 on 09/25/2024 but only discussed paperwork regarding Health Care Power of Attorney (HCPOA). SW-O informed Surveyor that R2 requested to change her HCPOA and SW-O and SW-P assisted R2 with the request. SW-O denies speaking to R2 regarding concerns of verbal abuse allegations with R2's family member. On 11/12/2024, DON-B provided Surveyor with a copy of the original, complete statement made by staff regarding the allegations of verbal abuse toward R2 that occurred on 09/22/2024 and 10/10/2024. R2 was discharged home from the Facility on 10/10/2024. No Further information was provided to Surveyor regarding why the Facility did not report verbal abuse allegations to the State Agency. Based on record review and interviews, the facility did not ensure that 3 allegations of abuse involving 3 Residents (R8, R2, and R3) were reported immediately to the State Survey Agency. * R1 reported to the night nursing supervisor (RN)- C that on the night shift of 11/3-11/4/24, R1 overheard Certified Nursing Assistant (CNA)-Z be verbally abusive to R8. The allegation of verbal abuse was not reported immediately to Nursing Home Administrator (NHA)-A and to the State Survey Agency. * On 11/11/24, Nursing Home Administrator (NHA)-A received a letter from R3's representative alleging abuse which was not reported to the State Survey Agency. * Administration was aware of an allegation of verbal abuse from R2's son to R2 on 9/22/24 and did not report to the State Survey Agency. Findings Include: The facility's policy Abuse, Mistreatment, Neglect and Misappropriation of Resident/Client Property/Funds, Injury of Unknown Origin revised 9/23 documents: .Policy: In keeping with our mission of caring for Residents with respect and dignity, Residents have the right to be free from abuse, neglect, misappropriation of Resident property, and exploitation. Residents are vulnerable and therefore at risk for abuse. 1. Residents will not be subjected to abuse by anyone, but not limited to, facility staff; other Residents; consultants or volunteers; staff or other agencies; family members; legal guardians; friends; or other individuals. 3. All employees must report any incident of alleged abuse, neglect, or misappropriation to their Administrator or designee as soon as the alleged abuse occurs, is discovered, or known to the employee. 4. After the incident of alleged abuse has been reported to the Administrator or designee, the Administrator or designee will direct the investigative process per facility policy and procedure. 5. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by Administration to the Division of Quality Assurance (DQA) as soon as required by law. a. The initial report will be sent to DQA no later than 2 hours after the allegation is made if the event(s) that caused the allegation involves abuse or results in serious bodily harm; or no later than 24 hours if the event(s) that caused the allegation does not involve abuse and does not result in serious bodily harm. Investigation The completed investigation report will be submitted within 5 days of the occurrence. 1.) R1 was admitted to the facility on [DATE] with diagnoses of Hypertensive Chronic Kidney Disease, Paroxysmal Atrial Fibrillation, Stage 3 Kidney Disease, Fibromyalgia, and Anxiety Disorder. R1 is her own person. R1's Quarterly Minimum Data Set (MDS) completed 11/5/24 documents R1's Brief Interview for Mental Status (BIMS) score is 15, indicating R1 is cognitively intact for daily decision making. At time of assessment, R1 has minimal depression and no behaviors. R1's MDS documents R1 is set-up for eating. R1 has no range of motion impairment. R1 is dependent for toileting hygiene, showers, lower body dressing, and transfers. R1 requires partial/moderate assistance for upper body dressing and for rolling left to right. R1 requires substantial/maximum assistance for sit to lying. R1's MDS also documents R1 is always incontinent of bowel and bladder. R1 is at risk for pressure injury but currently does not have any. R8 was admitted to the facility on [DATE] with diagnoses of Paroxysmal Atrial Fibrillation, Heart Disease, Pulmonary Hypertension, Nonrheumatic Tricuspid Valve Insufficiency, Chronic Obstructive Pulmonary Disease, Chronic Kidney Disease, Anemia, Obesity, and Major Depressive Disorder. R8 discharged from the facility on 11/11/24. R8 was R8's own person while at the facility. R8's admission MDS documents R8's BIMS score to be 14, indicating R8 was cognitively intact. No mood or behaviors are documented. R8's MDS documents that R8 did not wear a hearing aide and had adequate hearing. R8 was able to understand others. R8 had no range of motion impairment. R8's MDS documents that R8 required supervision for mobility and transfers, partial/moderate assistance for dressing and was set-up for eating. Surveyor reviewed R8's comprehensive care plan and notes that there is no documented problem that R8 was hard of hearing while at the facility. On 11/11/24, at 10:07 AM, Surveyor interviewed R1 regarding the allegation of verbal abuse involving R8. R1 stated R1 remembered letting the supervisor know what R1 overheard. R1 stated that R1 heard CNA-Z yell at R8 to shut the F--- up. R1 informed the supervisor right away. R1 stated that no one came to talk to R1 about it. R1 remembers being told by the supervisor to mind your own business. On 11/12/24, at 8:31 AM, Surveyor spoke with Registered Nurse (RN) Supervisor (RN)-C about the allegation RN-C confirmed that RN-C was the supervisor on the shift of 11/3/24 PM to 6 AM on 11/4/24. R1 had informed RN-C that CNA-Z was yelling at R8 and slamming doors. RN-C followed up with CNA-Z and the nurse on the floor who both stated it did not happen. RN-C confirmed that RN-C did not inform Administration. RN-C did tell R1 that it did not happen. RN-C informed Surveyor that it was no big deal and was not substantiated. RN-C stated RN-C did not speak with R8 at the time of the allegation. On 11/12/24, at 10:35 AM, Surveyor interviewed Director of Nursing (DON)-B. DON-B stated DON-B received a phone call from RN-C about the allegation that R1 overheard CNA-Z being verbally abusive to R8. DON-B informed Surveyor that R8 was hard of hearing and that CNA-Z normally speaks loud. DON-B recalls RN-C speaking with R8 and R8 stated it never happened. DON-B informed Surveyor that it was (R1's) perception of verbal abuse from (R1's) room. DON-B stated staff have had to talk to R1 about saying things that R1 thinks R1 has heard. DON-B recalls CNA-Z apologized to R8. On 11/12/24, at 11:48 AM, Surveyor interviewed NHA-A regarding the allegation of verbal abuse involving R8. NHA-A stated that if the allegation is corrected on the spot, there would be no investigation. If the allegation is abuse, neglect, or misappropriation, the expectation would be to complete an investigation. NHA-A confirmed that NHA-A was unaware of the allegation of verbal abuse from R1 involving CNA-Z and R8. NHA-A stated, depending on what (R1) said, I should have been notified and NHA-A stated the expectation that the allegation then would be submitted to The Division of Quality Assurance (DQA) and an investigation would be completed. Surveyor communicated to NHA-A that RN-C informed Surveyor that RN-C did not speak with R8 to confirm what was said or occurred. DON-B informed Surveyor that RN-C did speak with R8. DON-B informed Surveyor that R8 was hard of hearing, however, R8's MDS and care plan does not document this. Surveyor shared there is conflicting information and no documentation that this allegation of verbal abuse was reported immediately to NHA-A and the State Survey Agency. NHA-A understands the concern. No further information was provided by the facility at this time. 2.) R3 is a [AGE] year old male with diagnoses which includes acute & chronic respiratory failure with hypoxia, ataxia following cerebral infarction, quadriplegia, legal blindness, anoxic brain injury, obesity, and epileptic seizures. R3 has a tracheostomy, gastrostomy & jejunostomy tube, and is non verbal. The significant change MDS (minimum data set) with an assessment reference date of 10/22/24 assesses R3 as having short & long term memory problems and is severely impaired for cognitive skills for daily decision making. R3 is dependent for toileting hygiene, roll left and right, chair/bed to chair transfer and is always incontinent of urine & bowel. On 11/11/24, at 9:53 a.m., Surveyor called R3's resident representative to discuss R3. R3's representative informed Surveyor she is coming to the facility. R3's representative explained she had problems last night and came to the facility at 2:30 a.m. R3's representative informed Surveyor her son was wet with bowel movement and staff didn't change R3. R3's representative informed Surveyor she wrote a statement and will speak with Surveyor when she comes in. On 11/11/24, at 11:58 a.m., Surveyor spoke with R3's resident representative. R3's representative was in R3's room at the time. Surveyor was informed R3 is suppose to be turned every two hours. R3's representative informed Surveyor about quarter to two she saw a CNA (Certified Nursing Assistant) walk in, didn't check R3, and then walk out. (There is a camera in R3's room.) R3's representative informed Surveyor she came in, her son was wet and had poop. R3's representative informed Surveyor this is neglect. R3's representative informed Surveyor she went downstairs, spoke with the Supervisor and told the Supervisor what happened. R3's representative informed Surveyor the supervisor told her to write a statement and stated she just gave it to the Administrator. Surveyor asked R3's representative when she gave her statement to the Administrator. R3's representative replied just a few minutes ago. R3's representative showed Surveyor a copy of what she gave to NHA (Nursing Home Administrator)-A and told Surveyor, Surveyor could have it. Surveyor noted the statement dated 11/11/24 and signed by R3's representative documents To Whom It May Concern, I, [Name] mother and power of attorney of [R3's name] am requesting that the CNA named [first name] will no longer be assigned to him going forward. This is due to too many issues of abuse and neglect for my son, who cannot speak for himself. The most recent incident was during the night of November 10th. I had to drive to VMP (Village Manor Park) around 2 AM, as [R3's first name] hadn't been turned for over 3 hours. When I arrived [Name] was walking out of [R3's first name] room. I went in, checked [R3's first name] and found that he had soiled himself with urine and a bowel movement. [Name] had gone into his room and left within a minute, without properly making sure that [R3's first name] was good. This is the most recent example of neglect and abuse for [R3's first name]. I cannot have someone in charge of taking care of [R3's first name] who does not respect and help him. If there are questions about more past issues, the supervisor who was there during the night of November 10th can be asked about them. On 11/12/24, at 12:29 p.m., Surveyor asked NHA (Nursing Home Administrator)-A if R3's mother voiced any concerns to her. NHA-A replied yes she gave me a letter. NHA-A explained she wants the CNA pulled from cares and there is an investigation. NHA-A informed Surveyor she followed up with the mother last night. Surveyor showed NHA-A the statement R3's representative had given Surveyor and asked NHA-A if this is what she received. NHA-A replied yes. Surveyor asked if she submitted a facility reported incident to the State. NHA-A replied no. Surveyor asked NHA-A why she didn't. NHA-A informed Surveyor she has to speak to the CNA and gather information. Surveyor informed NHA-A the statement she was given by R3's representative alleges abuse & neglect and this should have been reported within two hours. NHA-A replied you're right and explained she wanted to do her due diligence and gather as much information as possible before reporting. NHA-A informed Surveyor she could of read it right away.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure a thorough investigation was completed for allegations of abu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure a thorough investigation was completed for allegations of abuse/neglect for 2 (R1 & R2) of 2 residents reviewed for alleged abuse investigations. *The Facility did not ensure a thorough investigation was completed for an allegation of verbal abuse of R2 on 09/22/2024 and 10/10/2024 by R2's family member. *R1 reported to the night nursing supervisor (RN)- C that on the night shift of 11/3-11/4/24, R1 overheard Certified Nursing Assistant (CNA)-Z be verbally abusive to R8. The allegation of verbal abuse was not investigated thoroughly including obtaining staff statements and conducting Resident interviews. Findings include: The Facility policy, titled, Abuse, Mistreatment, Neglect and Misappropriation of Resident/Client Property/Funds, Injury of Unknown Origin, with a last revised date of 09/2023, documents in part, POLICY: In keeping with our mission of caring for residents with respect and dignity, residents have the right to be free from abuse, neglect, misappropriation of resident property, and exploitation. Residents are vulnerable and therefore at risk for abuse. 1. Residents will not be subjected to abuse by anyone including, but not limited to, facility staff; other residents; consultants or volunteers; staff or other agencies; family members; legal guardians; friends; or other individuals.4. After the incident of alleged abuse has been reported to the Administrator or designee the administrator or designee will direct the investigative process per facility policy and procedure. 5. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by Administrator to the division of quality assurance (DQA) as soon as required by law. Investigation . 2. Upon receiving a complaint of alleged abuse, mistreatment, neglect, exploitation, injuries of unknown origin and misappropriation of property the Administrator or designee initiates a preliminary investigation (concern review form and occurrence report); to include time, date, place, parties involved and resulting behavior or outcomes. Any employee who is named in an allegation must be available to complete an investigative interview within 24 hours of being called by the investigator. 4. An allegation of Abuse occurs, the following protocol must be followed: a) Residents will be separated immediately if abuse is resident or resident. b) Investigation will be started immediately upon occurrence of incident observed. c) Administrator or designee will be notified of incident as soon as the incident occurs via phone call or pager regardless of the time of day. d) Resident/residents will be placed on 24 hr. board for ongoing monitoring for 72 hours. e) incident will be discussed at morning stand up to alert staff of the occurrence and interventions put in place for resident safety. f) IDT Team will meet to discuss interventions that need to be implemented for resident/residents involved. POC will be updated to reflect interventions implemented. g) Referral to psychologist/psychiatrist/counselor as deemed appropriate. h) If incident is reported to be abuse to staff-counseling will be offered by Pastoral Care and/or staff member will be offered the Employee Assistance Program for additional resources. k) A complete investigation will ensue following the same protocols used for allegation of mistreatment, neglect, or abuse, including misappropriation of resident property. The completed allegation will be submitted to the DQA according to State and Federal regulations. Action . 4. A complete investigation will follow. This involves interviewing all employees, residents, and visitors with knowledge of the alleged incident or had contact with the resident at the time of the alleged incident. All notes taken during the interview must be objective, relate a complete story and be presented in complete sentences using accurate grammar and spelling. 5. Upon completion of the interviews, an investigation summary is completed. 1.) R2 was admitted to the facility on [DATE] for after care of a femur fracture. R2 has an activated Health Care Power of Attorney. R2's admission Minimum Data Set (MDS), dated [DATE], documents R2 has a Brief Interview for Mental status (BIMS) of 00. On 11/11/2024, at 11:59 AM, Surveyor interviewed Social Worker (SW)-P. SW-P indicated to Surveyor that SW-P left a message with Adult Protective Services (APS) regarding R2's family member being verbally aggressive with R2. SW-P informed Surveyor that SW-P did not write down in her call logbook the exact date/time APS was called, but stated it was about the time R2 was discharged home, and stated APS called SW-P back about a month later on 11/06/2024. SW-P informed Surveyor that SW-P did not think R2 was being abused but stated R2's family member was pushy and too firm with R2. SW-P informed Surveyor that SW-P informed R2's family member that they can not talk to R2 in that tone at the Facility. SW-P informed Surveyor that SW-P called APS to do a wellness check on R2. SW-P informed Surveyor that when APS returned SW-P's call, APS informed SW-P that APS does not conduct welfare checks and that SW-P would have to call law enforcement. On 11/11/2024, at 02:40 PM, Surveyor interviewed Licensed Practical Nurse (LPN)-M. LPN-M informed Surveyor that she recalls R2's family member yelling at R2 making comments like if you don't do this then we can't take you home. LPN-M indicated to Surveyor that no physical abuse was observed just verbal. On 11/11/2024, at 02:43 PM, Surveyor interviewed LPN- N. LPN-N informed Surveyor that LPN-N witnessed verbal abuse of R2 by R2's family member and reported it to SW-P and Nursing Supervisor- Q. LPN-N informed Surveyor that R2's family member was observed yelling at R2 and shook R2's wheelchair. LPN-N informed Surveyor that LPN-N believed what she observed was abuse. LPN-N indicated no interventions were put into place after LPN-N reported the incidents. On 11/11/2024, at 03:03 PM, Surveyor interviewed Nursing Supervisor-Q. Nursing Supervisor-Q informed Surveyor of an incident that occurred between R2's family member and Nursing Supervisor-Q, which resulted in Nursing Supervisor-Q calling the police to have R2's family member escorted out of the Facility. Nursing Supervisor-Q informed Surveyor that R2's family member was berating and yelling at Nursing Supervisor-Q. Nursing Supervisor-Q. informed Surveyor that staff has made Nursing Supervisor-Q aware of concerns regarding R2's family member yelling at R2 to get out of bed. Nursing Supervisor-Q informed Surveyor that Director of Nursing (DON)-B and Nursing Home Administrator (NHA)-A were made aware of the situation and concerns. Nursing Supervisor-Q informed Surveyor that no grievance was completed. On 11/11/2024, at 03:20 PM, Surveyor interviewed DON-B and NHA-A. DON-B indicated to Surveyor that DON-B recalls concerns with R2's family member. CON-B informed Surveyor that on different occasions staff felt uncomfortable with the interactions between R2's family member and R2. DON-B informed Surveyor that DON-B has a statement from a staff member regarding inappropriate verbal concerns on 09/22/2024 and 10/10/2024 involving R2 and R2's family member. NHA-A indicated to Surveyor that SW-P made a referral to APS regarding the concerns. DON-B informed Surveyor that a copy of the nurse's statement will be given to Surveyor and indicated that the 09/22/2024 and 10/10/2024 statement are on the same paper. NHA-A indicated that NHA-A would locate the file regarding the investigation into the allegations and get back to Surveyor with more information. NHA-A and DON-B made aware of Surveyors concerns regarding the allegations of verbal abuse not being thoroughly investigated. On 11/12/2024, at 08:06 AM, NHA-A informed Surveyor that on 09/25/2024, SW-O interviewed R2 without family present, and would have SW-O speak with Surveyor. NHA-A provided Surveyor with a copy of the staff member's statement, which excluded the statement on 09/22/2024. On 11/12/2024, at 08:08 AM, Surveyor interviewed SW-O. SW-O informed Surveyor that SW-O did speak with R2 on 09/25/2024 but only discussed paperwork regarding Health Care Power of Attorney (HCPOA). SW-O informed Surveyor that R2 requested to change her HCPOA and SW-O and SW-P assisted R2 with the request. SW-O denies speaking to R2 regarding concerns of verbal abuse allegations with R2's family member. On 11/12/2024, DON-B provided Surveyor with a copy of the original, complete statement made by staff regarding the allegations of verbal abuse toward R2. R2 was discharged home from the Facility on 10/10/2024. No Further information was provided to Surveyor regarding what the Facility did to investigate the verbal abuse allegations toward R2. 2.) R1 was admitted to the facility on [DATE] with diagnoses of Hypertensive Chronic Kidney Disease, Paroxysmal Atrial Fibrillation, Stage 3 Kidney Disease, Fibromyalgia, and Anxiety Disorder. R1 is her own person. R1's Quarterly Minimum Data Set (MDS) completed 11/5/24 documents R1's Brief Interview for Mental Status (BIMS) score is 15, indicating R1 is cognitively intact for daily decision making. At time of assessment, R1 has minimal depression and no behaviors. R1's MDS documents R1 is set-up for eating. R1 has no range of motion impairment. R1 is dependent for toileting hygiene, showers, lower body dressing, and transfers. R1 requires partial/moderate assistance for upper body dressing and for rolling left to right. R1 requires substantial/maximum assistance for sit to lying. R1's MDS also documents R1 is always incontinent of bowel and bladder. R1 is at risk for pressure injury but currently does not have any. R8 was admitted to the facility on [DATE] with diagnoses of Paroxysmal Atrial Fibrillation, Heart Disease, Pulmonary Hypertension, Nonrheumatic Tricuspid Valve Insufficiency, Chronic Obstructive Pulmonary Disease, Chronic Kidney Disease, Anemia, Obesity, and Major Depressive Disorder. R8 discharged from the facility on 11/11/24. R8 was R8's own person while at the facility. R8's admission MDS documents R8's BIMS score to be 14, indicating R8 was cognitively intact. No mood or behaviors are documented. R8's MDS documents that R8 did not wear a hearing aide and had adequate hearing. R8 was able to understand others. R8 had no range of motion impairment. R8's MDS documents that R8 required supervision for mobility and transfers, partial/moderate assistance for dressing and was set-up for eating. Surveyor reviewed R8's comprehensive care plan and notes that there is no documented problem that R8 was hard of hearing while at the facility. On 11/11/24, at 10:07 AM, Surveyor interviewed R1 regarding the allegation of verbal abuse involving R8. R1 stated R1 remembered letting the supervisor know of what R1 overheard. R1 stated that R1 heard CNA-Z yell at R8 to shut the F--- up. R1 informed the supervisor right away. R1 stated that no one came to talk to R1 about it. R1 remembers being told by the supervisor to mind your own business. On 11/12/24, at 8:31 AM, Surveyor spoke with Registered Nurse (RN) Supervisor (RN)-C about the allegation RN-C confirmed that RN-C was the supervisor on the shift of 11/3/24 PM to 6 AM on 11/4/24. R1 had informed RN-C that CNA-Z was yelling at R8 and slamming doors. RN-C followed up with CNA-Z and the nurse on the floor who both stated it did not happen. RN-C confirmed that RN-C did not inform Administration. RN-C did tell R1 that it did not happen. RN-C informed Surveyor that it was no big deal and was not substantiated. RN-C stated RN-C did not speak with R8 at the time of the allegation. On 11/12/24, at 10:35 AM, Surveyor interviewed Director of Nursing (DON)-B. DON-B stated DON-B received a phone call from RN-C about the allegation that R1 overheard CNA-Z being verbally abusive to R8. DON-B informed Surveyor that R8 was hard of hearing and that CNA-Z normally speaks loud. DON-B recalls RN-C speaking with R8 and R8 stated it never happened. DON-B informed Surveyor that it was (R1's) perception of verbal abuse from (R1's) room. DON-B stated staff have had to talk to R1 about saying things that R1 thinks R1 has heard. DON-B recalls CNA-Z apologized to R8. DON-B would need to look for any written documentation of RN-C obtaining statements from CNA-Z, the nurse, R1 and R8. On 11/12/24, at 11:48 AM, Surveyor interviewed Nursing Home Administrator (NHA)-A regarding the allegation of verbal abuse involving R8. NHA-A stated that if the allegation is corrected on the spot, there would be no investigation. If the allegation is abuse, neglect, or misappropriation, the expectation would be to complete an investigation. NHA-A confirmed that NHA-A was unaware of the allegation of verbal abuse from R1 involving CNA-Z and R8. NHA-A stated, depending on what (R1) said, I should have been notified and NHA-A stated the expectation that the allegation then would be submitted to DQA and an investigation would be completed. Surveyor communicated to NHA-A that RN-C informed Surveyor that RN-C did not speak with R8 to confirm what was said or occurred. DON-B informed Surveyor that RN-C did speak with R8. DON-B informed Surveyor that R8 was hard of hearing, however, R8's MDS and care plan does not document this. Surveyor shared there is conflicting information and no documentation that this allegation of verbal abuse was addressed and investigated. Surveyor shared the allegation of verbal abuse from R1 about R8 was not thoroughly investigated. Surveyor shared the facility does not have documentation that staff statements were obtained, R1 and R8's statement was obtained, and other Resident interviews were completed in order to determine if other Residents had concerns of verbal abuse or other forms of abuse involving CNA-Z. Surveyor also shared that a thorough investigation was not submitted to the State Survey Agency. NHA-A understands the concern. No further information was provided by the facility at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on comprehensive assessment the facility did not ensure 1 (R3) of 7 residents received treatment and care in accordance wi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on comprehensive assessment the facility did not ensure 1 (R3) of 7 residents received treatment and care in accordance with professional standards of practice. On 11/11/24 R3 was observed with a foam dressing on R3's mid back which was dated 11/3/24. There is no physician order for the foam dressing. Findings include: R3 is a [AGE] year old male with diagnoses which includes acute & chronic respiratory failure with hypoxia, ataxia following cerebral infarction, quadriplegia, legal blindness, anoxic brain injury, obesity, and epileptic seizures. R3 has a tracheostomy, gastrostomy & jejunostomy tube, and is non verbal. The nurses note dated 10/26/24, at 14:06 (2:06 p.m.) documents 11:15 am - Pts (patients) Mother insisted she look at pts. back wound, Pt turned as far over as comfortably possible. She then opened the bandage and touched the wound w/ (with) her ungloved hands. Stated she still couldn't see it good enough to take a clear picture and tried to push him over more. Writer asked her to stop due to pts. arm being out of alignment. Pt then re-positioned back down onto his back. Writer noted wound had no new drainage and is still closed at this time. Re-assured pts Mother. Will continue to monitor. This nurses note was written by LPN (Licensed Practical Nurse)-W. On 11/11/24, from 1:04 p.m. to 1:27 p.m., Surveyor observed CNA (Certified Nursing Assistant)-CC and CNA-H provide incontinence cares for R3 and change the sheets on R3's bed. During this observation when R3 was positioned on the right side, Surveyor observed a foam dressing on R3's mid back dated 11/3. Surveyor reviewed R3's medical record and was unable to locate a physician order for the foam dressing. On 11/11/24, at 2:41 p.m., Surveyor observed LPN (Licensed Practical Nurse)-BB taking R3's vital signs. Surveyor informed LPN-BB Surveyor had observed a foam dressing on R3's mid back and asked if Surveyor could see how the skin looks under the foam dressing. On 11/11/24, at 2:46 p.m., LPN-BB, CNA-DD, and CNA-EE entered R3's room and placed gloves on. CNA-DD & CNA-EE positioned R3 on the right side. Surveyor asked if the foam dressing is dated 11/3. CNA-DD replied yes. LPN-BB removed the foam dressing and cleansed the mid back with wound cleanser on a four by four gauze. Surveyor observed the area is not open. After cleansing the area, LPN-BB applied a foam dressing over the mid back. LPN-BB informed Surveyor she is going to check R3's medical record to see if there is anything to apply. LPN-BB removed her gloves and cleansed her hands. On 11/11/24, at 3:18 p.m., LPN-BB informed Surveyor there is nothing to put on R3. Surveyor informed LPN-BB Surveyor was unable to find a physician order for the foam dressing. LPN-BB informed Surveyor she didn't see an order in the system. On 11/11/24, at 3:20 p.m., RN (Registered Nurse) Supervisor-Q informed Surveyor he looked at R3's record and didn't see an order and the dressing is on for protection. Surveyor asked RN Supervisor-Q if there should be an order including when the dressing should be changed. RN Supervisor-Q replied that I don't know. Surveyor informed RN Supervisor-Q the dressing was dated 11/3, eight days ago. On 11/11/24, at 3:36 p.m., Surveyor asked RN Supervisor-GG if a dressing is on a resident for protection do they get a physician order for the dressing. RN Supervisor-GG replied yes. Surveyor asked if the order would include when the dressing should be changed. RN Supervisor-GG replied yes. On 11/12/24, at 10:16 a.m., Surveyor asked RN Supervisor-Q if a dressing is placed on protection, do they need a physician order. RN Supervisor-Q replied I will have to look into that as well. On 11/12/24, at 10:46 a.m., RN Supervisor-Q informed Surveyor they need an order for a dressing that is on for protection. On 11/12/24, at 11:34 a.m., DON (Director of Nursing)-B and Quality and Clinical Support Nurse-L were informed of the above. On 11/12/24, at 11:43 a.m., DON-B informed Surveyor in regards to the foam dressing, R3 had a wound that resolved 8/1/24 and the family wanted something in place as they were anxious about the area reopening. DON-B informed Surveyor she believes there was an order for protection prior, R3 went to the hospital, and when R3 came back the order was not put in. DON-B informed Surveyor she was able to speak with the nurse responsible for putting the dressing on 11/3. DON-B informed Surveyor the nurse tried to get in and out as quickly as possible to avoid confrontation with the family as the nurse doesn't regularly have R3. DON-B explained the last time the nurse had R3 there was an order in place. DON-B informed Surveyor the nurse should of made sure there was an order in place. On 11/12/24, at 12:21 p.m., NHA (Nursing Home Administrator)-A was informed of the above.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure 1 of 1 resident (R4)'s environment remains free o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure 1 of 1 resident (R4)'s environment remains free of accident hazards. * R4 was admitted to the facility ventilator wing on 5/29/24 with a diagnosis of Chronic Respiratory Failure. The facility did not ensure R4's room remained free of accident hazards after a heating and air conditioning condensation valance, located on the wall near the ceiling, fell open on 07/10/24 splashing condensate on R4's bed. The condensation valance fell open again on 08/08/24 splashing condensate and debris on R4. Findings include: The facility's policy and procedure titled; Hazardous Surveillance Inspection last reviewed 07/24: documents the following Policy: The Buildings and Grounds Department recognizes that it has the responsibility to the associates, residents, and visitors of this facility to provide equipment that is in good working condition. Procedure: In order to ensure that equipment is maintained in a state of good repair, it is incumbent upon each individual in buildings and grounds to inspect the equipment they are using for any signs of deterioration or safety hazards b) Safety/Fire Inspection Check List ix. If conditions in any area are found to be below guidelines, specify the location of the deficiency in the column set aside for that purpose. x. An explanation of the exact deficiency should be listed on the bottom of the inspection sheet xii. the Director of Buildings and Grounds in cooperation with the Chairperson of the Safety Committee will evaluate and recommend a course of action to be taken to correct the deficiencies. A report will be sent to the parties responsible for the area so they may take appropriate action to correct unsafe conditions. R4 was admitted [DATE] to the ventilator unit with Chronic Respiratory Failure, and Guillain-Barre Syndrome. R4 was moved off the ventilator unit on 8/8/24 after the second time the valance fell. R4's Quarterly MDS (Minimum Data Set) dated 10/29/24 documents R4 has a BIMS (Brief Interview for Mental Status) score of 13. A score of 13-15 indicates intact mental status for daily decision making. R4's Quarterly MDS dated [DATE] documents R4 is assessed to require total maximum assistance with all self-care areas of: feeding, dressing, washing, brushing teeth. R4 requires total maximum assist in all areas of mobility: moving in bed, all transfers, use of the wheelchair. Total Maximum assist is defined as dependent-helper does all of the effort, Resident does none of the effort to complete the activity. Or, the assistance of 2 or more helpers is required for the resident to complete the activity. On 11/11/24, at 09:35 AM Surveyor interviewed R4 and Family Member -D. Surveyor asked R4 if everything was going okay with R4's stay. R4 informed the Surveyor, it was better here at least at first, than my previous unit. R4 informed the Surveyor a large cover fell down over me twice. Family Member-D informed the Surveyor, water fell on him but not the cover (of the heating and cooling valance). Family Member-D informed Surveyor, Family Member-D came in R4's room shortly after it happened, it was gross, moldy, water on him. R4 informed the Surveyor, that was after the second time the Valance fell. R4 informed Surveyor, it got me wet. On 11/11/24, at 10:41 AM, Surveyor observed the heating and cooling valance in R4's previous room where the 2 incidents of the valance falling occurred. The Surveyor observed the metal on the right side was separated approximately a quarter of an inch and white caulking was observed in the separation. Surveyor observed a display board partially under the valance on the right side. The board had ripples in the area under the valance indicating water damage. There was a brown steak on the wall from the valance to the display board. On 11/11/24, at 01:31 PM, Surveyor interviewed CNA (Certified Nursing Assistant)-H,. Surveyor asked CNA-H if she remembered the incidents from July and August of 2024 when water fell from the heating and cooling valance on to R4. CNA-H informed Surveyor they heard about the first incident and was at the second incident. CNA-H informed Surveyor CNA-H heard the RT (Respiratory Therapist)-G scream its hanging and dripping on the resident. Surveyor asked if the incident was reported to the supervisor. CNA-H replied the nurse came in; we were all working together so she had to know. Surveyor asked, CNA-H if she remembered the nurse's name. CNA-H replied, I don't remember. CNA-H informed the Surveyor the resident was removed right away and given a shower and Maintenance came in and fixed it that day. Surveyor asked if CNA-H remembered if a mechanical lift hit the valance. CNA-H informed Surveyor she had never seen that before, but I suppose it could happen. On 11/11/24, at 01:35 PM, Surveyor interviewed RT (Respiratory Therapist)-G., Surveyor asked if RT-G remembered the incidents in July and August of 2024 with water coming from the heating and cooling valance in R4's room. (RT-G was noted in the incident report for 8/8/24 as first on the scene) RT-G informed Surveyor, RT-G remembered it happened but not the time frame. RT-G told Surveyor she was in the room at the time., RT-G stated, I remember R4 was moved out right away and maintenance came in. Surveyor asked, RT-G if the incident was reported to a supervisor. RT-G stated right away. RT-G could not recall which nurse was on at the time. RT-G informed Surveyor, that's all I remember. On 11/11/24, at 01:36 PM, Surveyor interviewed CNA -I. Surveyor asked if CNA-I remembered the incident from July and August of 2024 with R4. CNA-I informed Surveyor she remembered both times, but I didn't go into R4's room. CNA-I informed Surveyor, that's all I know. On 11/12/24, at 11:19 AM, Surveyor conducted a phone interview with CNA -F, Surveyor inquired if CNA-F remembered the incident on 7/10/24. (CNA-F was noted as first on the scene on 7/10/24 incident report) CNA-F replied you mean with R4. CNA-F informed Surveyor, they caught the cover from the heating and cooling valance. We were moving him (R4) in bed. Water hit the side of the bed. The other nursing assistant with me made sure R4 didn't get hit with anything while I held the cover up. Surveyor asked CNA-F if she knew why it fell. Surveyor inquired if the valance was hit by the lift. CNA-F replied, we didn't hit it, I think it was wear (SIC). CNA-F informed Surveyor, I have never seen the Hoyer hit it before at least not that I'm aware of. Surveyor asked if the incident was reported to a supervisor. CNA-F replied, yes right away the nurse came in. I believe she filled out an incident report. On 11/13/24, at 11:32 AM, Surveyor received a phone call from LPN (Licensed Practical Nurse)-E. Surveyor asked LPN-E what she recalled about the incidents on 7/10/24 with R4. (LPN-E was the nurse who charted on the incident on 7-10-24) LPN-E informed the Surveyor, the aides just got done giving R4 a shower. R4 was not hit with anything. The other aide moved him on the bed. Surveyor asked LPN-E if this incident was reported to a supervisor. LPN-E replied yes right away, an incident form was filled out and Maintenance came in. LPN-E replied, that's all I remember. On 11/12/24, at 8:59 AM, Surveyor received an interdisciplinary note from NHA-A which documented, on 7/10/24, at 10:04 PM, LPN-E documented; after bath time pt (patient) was taken back into room w/ (with) CNAS. While being transferred back into bed via Hoyer lift. During the transfer on (sic). CNA noticed a metal casing falling from over ceiling wall pipes. CNA reached to hold it in place while second CNA laid pt in bed for safety. While holding the casing the pipes were also leaking water. CNAS stabilized pt in bed and covered him up. Pt was transferred to another room temperatorily [SIC]. SUP (Supervisor) aware. Awaiting further instructions. On 11/11/24, at 2:49 PM, Surveyor interviewed Director of Building and Grounds (Director)-J on equipment maintenance, safety, and prevention of hazards. Director-J informed Surveyor the facility does safety rounds and have a safety committee review problems and concerns. Director-J stated the Facility has a TELS system that alerts the department of checks and maintenance needed at certain times. Surveyor asked Director-J what was done for both the July and August incidents surrounding the valance coming down. Director-J informed Surveyor clamps were placed on the valance to secure it and the second time, against my better judgement, put screws in it. Surveyor asked Director-J about what was meant by better judgement. Director-J stated, they are designed to come off so I felt this would cause more damage if the valance was hit again. Surveyor asked Director-J what plan was put in place to prevent this from happening in all the rooms. Director-J informed Surveyor, they are cleaned and inspected every quarter. Surveyor requested whatever documentation, policy and logs available related to the quarterly inspections. On 11/11/24, at 3:05 PM Surveyor received from Director-J items labeled Logbook Documentation. Director-J informed writer this was 2 years of documentation. Surveyor asked Director-J about the quarterly documentation discussed. Director-J indicated he misspoke, and it was every 6 months, not every quarter. Surveyor inquired about the water build up and how the cleaning was done in the valance. Director-J informed Surveyor, sometimes the drain gets plugged but that drain wasn't plugged, we clean with bleach water and condensate tablets that are dropped into the drainage channel. There is always some water in the channel till it fills a certain amount then it triggers to drain. Surveyor asked if Director-J had any further documentation or logs related to the maintenance of the heating and cooling valances. Director-J replied, this is what we do the TELS system. On 11/12/24, at 8:45 AM, Surveyor interviewed Nursing Home Administrator (NHA)-A. Surveyor asked NHA-A if she was aware of the incident of the heating and cooling valance falling in R4's room in July and August of 2024. NHA-A informed Surveyor NHA-A started in August but heard about the July incident. NHA-A told Surveyor the August incident happened right after NHA-A started. NHA-A informed Surveyor NHA-A called an ad hoc quality assurance meeting. We added reinforcement clamps and the screws because this was the second time. NHA-A informed Surveyor, she got the Chief Operating Officers involved from corporate headquarters to help put a plan in place. Surveyor requested the incident reports and the plan for both July and August incidents. On 11/12/24, at 9:24 AM, Surveyor received both incident reports and one follow up action report from NHA-A. The first report dated 7/10/24, at 5:00 PM and a second report dated 8/8/24, at 9:30 AM. Investigation follow up dated 8/12/24, at 9:04 AM. Surveyor asked if there was an investigation and plan for the 7/10/24 incident. NHA-A informed Surveyor they were still looking for it. On 11/12/24, at 9:24 AM, Surveyor reviewed the investigation/follow-up documentation dated 8/12/24, 9:04 AM. Documented was Late entry from 8/8/24 [NAME] (collects condensation from the pipes) in room partially disconnected from the ceiling. Subsequently the contents (water and debris) from the [NAME] fell onto the resident. Upon assessment resident alert/oriented and remains at baseline. Resident was immediately moved out of room and relocated to another room. Resident received a shower, new bedding, new bed and clean clothes. DON and NHA went to speak with resident (sister) at bedside to offer assistance and to make them aware a plan will be put into place to address the [NAME] issue. An emergency meeting was called at 1030 to discuss the situation that took place and a resolution moving forward to safeguard all residents residing in facility to ensure [NAME] disconnecting would never happen again. The director of buildings and grounds, management partners: . COO (Chief Operating Officer), Regional Maintenance director and VP (Vice President) of Operations and . COO of Management company were all present for the call. Plan of action for all rooms as follows: 1 We vacuum the entire valance getting the water, sludge, or debris out. 2 we wash out the valance with bleach water and rags. 3 we spray mold resistant spray inside the valance. 4 We drop gel tabs to keep the sludge from forming. To clean out all rooms resident's will be moved temporarily out of the room. Valance reinforced with clips to assure adherence. On 11/12/24, at 10:08 AM Surveyor was informed by NHA-A she had no other information left from the previous Nursing Home Administrator related to the 7/10/24 incident. NHA-A informed Surveyor Director-J would come back in to explain what happened on the 7/10/24 incident. On 11/12/24, at 11:04 AM, Surveyor interviewed Director-J about the follow up plan given to this Surveyor for the 8/8/24 incident. Surveyor requested any addition information for the 7/10/24 follow up investigation and plan. Director-J gave surveyor a work order dated 8/8/24 for the valance service in R4's original room. Surveyor asked Director-J what was done directly after the 7/10/24 incident. Director-J informed the Surveyor the valance was put back on the hooks, they are all on the same hooks, they had never fallen before. Surveyor asked Director-J if anyone had told him the valance was hit by the mechanical left. Director-J told Surveyor the staff didn't tell Director-J that it was hit, Director-J felt the dent in the valance indicated it must have been. Surveyor asked Director-J when the clamps and cleaning started on the valances. Director-J informed Surveyor, after the 8/8/24 incident, the screws were placed 2 weeks after to be on the safe side because it was the second time it fell. Surveyor asked Director-J if during the 6-month inspection and cleaning were all the valances cleaned and inspected. Director-J informed the Surveyor, no they are not all cleaned, we get on a ladder and inspect them. If the valances have gunk or water in them, we clean them with the bleach and drop the tablets in them. If they look good and dry, we move on to the next one. Surveyor asked Director-J if the plan of action given to the Surveyor was implemented as written. Director-J yes, we check them, but only clean as needed, we do spray them. Surveyor requested any addition information Director-J may have. On 11/12/24, at 1:57 PM, a list of the work orders for the year 2024 were provided. Surveyor reviewed the list and noted it contained the same work order for room R4's former room dated 8/8/24. On 11/12/24, at 12:17 PM, Surveyor interviewed the NHA-A. Surveyor informed NHA-A of the concerns with no investigation or root cause analysis into the 7/10/24 incident of the valance falling open over R4's bed and the concern no intervention was put into place to prevent this from happening again. This resulted in a second time, on 8/8/24, R4 was splashed with condensate and debris from the valance. NHA-A informed writer she would continue to look for something from the previous administrator. On 11/13/24, at 11:36 AM, Surveyor received additional information provided by the Facility. Surveyor reviewed the information sent. A plan was discussed in the E-Mails the valances in all the rooms to be checked for 2 weeks to be placed in their maintenance TELS program. Surveyor informed NHA-A that Director-J gave Surveyor 2 years of TELS data related to the valance inspections and work orders. Surveyor requested the TELS information mentioned in the E-mail presented from NHA-A. On 11/15/24, at 12:38 PM, Surveyor was informed by NHA-A the data in the E-Mail from July 11,2024, valance checks placed in the TELS program addressing the July 10, 2024, incident plan of action are not available. NHA-A informed Surveyor the data did not transfer with their last management change. NHA-A informed Surveyor the facility had no other information.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility did not provide pharmaceutical services to assure accurate dispensing and adm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility did not provide pharmaceutical services to assure accurate dispensing and administering medications to meet the needs of each resident and did not ensure drug records are in order and that an account of all controlled drugs is maintained and periodically reconciled for 2 (R2 & R3) of 2 residents reviewed. *The Facility did not have records to account for R2's controlled medication administration. *R3 did not receive Mexiletine 150 mg on 11/10/24 at 12:00 p.m., 6:00 p.m., 11/11/24 at 12:01 a.m., 6:00 a.m., 6:00 p.m., 11/12/24 12:01 a.m., & 6:00 a.m. as the medication was not available. Findings include: 1.) R2 was admitted to the facility on [DATE] for after care of a femur fracture. R2's admission Minimum Data Set (MDS), dated [DATE], documents R2 has a Brief Interview for Mental status (BIMS) of 00. R2's admissions MDS documents R2 was on a scheduled pain medication regimen, received as needed pain medication and did not receive nonpharmacological pain interventions for pain in the last 5 days. A pain interview was conducted and documents the following, presence of pain- Yes, pain frequency- Frequent, pain interference with therapy activities- Occasionally, pain interference with day-to-day activities- Occasionally, and pain intensity- 05. The Facility policy, titled, Nursing Policy & Procedure, with a last revised date of 11/2024, documents in part, SUBJECT: Controlled Substances. POLICY: Nursing Staff will ensure resident safety by following regulatory requirements and best practices for the storage and use of controlled substances. Medication technician, nurse, or RN Supervisor will hold the keys at all times. PROCEDURE: . 2. Nursing staff we'll maintain and document on an individual record for each controlled substance ordered for and administered to resident. The form will contain the following information: a) Name of Medication. b) Dose. c) Resident Name. d) Physician Name. e) Signature for every dose administered. f) Balance of medication after each dose administered. 10. T Director of Nursing (DON) of designee will retain completed individual records in the respective resident chart. The Facility provided document for R2, titled, MEDICATION RECORD FOR 09/2024, documents in part R2 having the following medication orders, Tramadol 50 mg tablet [generic] Type M-Meds (except psych, oxy, resp) -1 tab By Mouth Every 6 Hours as needed For pain; Diagnosis/Reason = pain; 1 tab PO Q6HPRN (every 6 hours as needed) with a start date of 09/12/2024 and end date 09/27/2024.Tramadol 25 mg tablet [generic] Type M-Meds (except psych, oxy, resp) -25 mg By Mouth Every 6 Hours hold if patient sleepy/lethargic For pain; Diagnosis/Reason = pain; 25 mg PO Q6H (every 6 hours), time 6:00 AM, 12:00 PM, 6:00 PM and 12:01 AM with a start date of 09/27/2024 and end date 10/09/2024. Surveyor noted Tramadol is a controlled pain medication. On 11/11/2024, Surveyor requested narcotic count sheets for R2 from the Facility. On 11/11/2024, at 2:22 PM, Quality Support Nurse-L provider Surveyor with a copy of document for R2 titled, Controlled Drug Record, dated 09/18/2024, and documents Tramadol 50mg, quantity 1, with zero remaining. Quality Support Nurse-L informed Surveyor there are no other count sheets for R2's controlled medication and indicated the other count sheets were sent home with R2 upon discharge. On 11/11/2024, at 02:51 PM, Surveyor interviewed Licensed Practical Nurse (LPN)-M. LPN-M informed Surveyor that controlled medications that are left over once a resident is discharged , are sent with the resident. LPN-M informed Surveyor that the count sheets are signed by 2 nurses and the resident or residents' power of attorney upon discharge. LPN-M informed Surveyor that count sheets are not usually sent home with residents upon discharge, and that the count sheets are to be given to the manager to be filed in medical records. LPN-M informed Surveyor LPN-M may have sent the count sheets with R2 upon discharge. Nursing Home Administrator (NHA)-A provided Surveyor with a document titled, Coaching Notice, and documents in part, Date of Non-Compliance 10/19/2024 Date Discussed with employee 11/11/2024 and documents re-education provided to LPN-M regarding narcotic count sheets and the process. The facility's policy titled, Medication Ordering and Receiving from Pharmacy Provider and dated 1/23 under procedure documents c. If not utilizing cycle fill or anniversary fill system, all medications shall be reordered in advance by writing the medication name and prescription number, or applying the peel-off bar coded label from the prescription label on the reorder sheet and faxing or otherwise transmitting the order to the pharmacy. Under 2. Receiving medications from the pharmacy: documents a. Licensed nurse or appropriate personnel as required by law receives medications delivered to the nursing care center from the pharmacy and documents delivery on the medication delivery receipt/manifest . Returns a signed copy of the delivery receipt/manifest to the pharmacy via driver, fax or other method, as defined by the pharmacy provider. Retains a copy of the delivery receipt for an appropriate time to reconcile any ordering issues. 2.) R3's diagnosis includes cardiac arrhythmia. The physician order dated 10/21/24 documents Mexiletine 150 mg (milligrams) capsule [generic] 1 cap (capsule) tube four times a day for arrhythmia's. The nurses note dated 11/10/24, at 13:47 (1:47 p.m.), documents Pt. (patient) out of his Mexiletine, call placed to pharmacy to send today. Awaiting call back. This nurses note was written by LPN (Licensed Practical Nurse)-W. The nurses note dated 11/12/24, at 12:32 p.m., includes documentation of 9:34 am - Call placed to [Pharmacy Company Name] to find out why the L (Levo)-Thyroxine & Mexiletine weren't delivered. This nurses note was written by LPN-W and modified by MRD/RN (Medical Records Director/Registered Nurse)-HH. Surveyor reviewed R3's November 2024 MAR (medication administration record) and noted Mexiletine 150 mg has a code of V which means not available on 11/10/24 at 12:00 p.m. 11/11/24 at 12:01 a.m., 11/11/24 at 6:00 a.m., 11/12/24 at 12:01 a.m., & 11/12/24 at 6:00 a.m. The 12:00 p.m. dose on 11/10/24 has a note which documents Call placed to [Pharmacy Name] for delivery (did not come on yesterday's delivery). Surveyor noted the 6:00 p.m. dose is initialed as being administered on 11/10/24 & 11/11/24. On 11/12/24, at 9:24 a.m., Surveyor asked LPN (Licensed Practical Nurse)-V how medication is reordered so a resident doesn't run out of their medication. LPN-V explained normally they have two cards but it depends if the medication is scheduled or the doctor is trying out the medication. If the medication is a narcotic there is a reorder number. On 11/12/24, at 10:15 a.m., Surveyor asked RN (Registered Nurse) Supervisor-Q how scheduled medication is reordered so a resident doesn't run out of the medication. RN Supervisor-Q informed Surveyor they have a month supply and he'll have to follow up to give Surveyor an exact answer. On 11/12/24, at 10:44 a.m., RN Supervisor-Q informed Surveyor medication is ordered on demand and they don't use a cycle fill. RN Supervisor-Q explained it's up to the nurse that is taking care of the resident if their medication is low to call the pharmacy, fax, or do it through the computer. Surveyor asked RN Supervisor-Q if he knew why R3 Mexiletine 150 mg was not available. RN Supervisor-Q replied I'd have to look into it, I don't know. On 11/12/24, at 11:24 a.m., RN Supervisor-Q informed Surveyor they have been calling [Name of pharmacy] who said they were going to send the medication and didn't send it. RN Supervisor-Q informed Surveyor they re-faxed it this morning. RN Supervisor-Q informed Surveyor the pharmacy said they delivered the medication on the 8th (11/8/24) but they can't prove they have a manifest to show the medication was delivered. RN Supervisor-Q informed Surveyor he called the clinical client representative and left a message that they need the medication. On 11/12/24, at 11:49 p.m., Surveyor asked DON (Director of Nursing)-B if she was aware of R3's Mexiletine 150 mg not being available. DON-B informed Surveyor if they were having trouble she would get involved and speak with the representative [Name] herself and get the medication in here. DON-B stated no I wasn't made aware. On 11/12/24, at approximately 1:30 p.m., Surveyor asked DON-B if Mexiletine 150 mg is in contingency. DON-B informed Surveyor she didn't know and will check to see. On 11/12/24, at 2:02 p.m., DON-B informed Surveyor the medication is not in contingency. Surveyor showed DON-B R3's November MAR where the Mexiletine 150 is initialed as being administered when the other entries indicate the medication is not available. On 11/12/24, at 2:32 p.m., DON-B informed Surveyor the medication was not here, referring to Mexiletine 150 mg.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the Facility did not ensure there was a medication error rate below 5 percent. There were 4 medication errors in 25 opportunities which resulted in a...

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Based on observation, interview, and record review the Facility did not ensure there was a medication error rate below 5 percent. There were 4 medication errors in 25 opportunities which resulted in a medication error rate of 16%. Medication errors were identified for R9, R10, & R11. * On 11/12/24 R9 was not administered Sennosides 8.6 mg (milligram)-docusate sodium 50 mg and only 20 cc (cubic centimeters) was added to Polyethylene Glycol 3350 17 grams. * On 11/12/24 Licensed Practical Nurse (LPN)-W added only 30 cc (one ounce) to R10's Polyethylene Glycol 3350 17 grams. * R11 did not receive Aspirin 81 mg tablet delayed release on 11/12/24. Findings include: According to https://dailymed.nlm.nih.gov under directions for Polyethylene Glycol 3350 documents 1. Note: This product cap is for dosing. A capful contains about 17 grams of powder. 2. Daily dose is 17 grams per day or as directed by a physician. 3. Pour 17 grams (about 1 heaping tablespoon) of powder into a cup. 4. Stir the powder in 4 to 8 oz of water, juice, soda, coffee or tea until completely dissolved. 5. Drink the solution. 1.) On 11/12/24, at 7:19 a.m., Surveyor observed LPN (Licensed Practical Nurse)-X prepare R9's medication which consisted of Oxycodone 5 mg (milligrams) one tablet, Pregabalin 75 mg one capsule, Furosemide 20 mg one tablet, Pantoprazole 40 mg one tablet, Polyethylene glycol 3350 17 grams, Prednisone 10 mg one tablet, Multivitamin one tablet, Senna 8.6 mg one tablet, Spironolactone 25 mg one half tablet, Tadalafil 20 mg one tablet, Thiamine B-1 100 mg one tablet, Vitamin D3 25 mcg (micrograms) one tablet, Sertraline 25 mg one tablet, Sertraline 100 mg one tablet and Eliquis 5 mg one tablet. At 7:34 a.m., LPN-X crushed R9's medication with the exception of Polyethylene Glycol 3350 17 grams which had been poured into a plastic up and Pregabalin 75 mg capsule. After crushing R9's medication, LPN-X placed gloves on and opened the capsule of Pregabalin 75 mg and poured the medication into R9's crushed medication. At 7:37 a.m., LPN-X placed R9's medication on an over bed table and placed gloves & gown on. LPN-X added 20 cc (cubic centimeters) of water to R9's crushed medication, flushed R9 tube, and administered R9's medication via the tube. LPN-X added 20 cc of water to R9's Polyethylene glycol and administered this medication to R9 via the tube. LPN-X checked R9's blood sugar, removed her gloves & gown and cleansed her hands. At 7:47 a.m., LPN-X was provided with a bottle of Vitamin B-6 50 mg. LPN-X poured Vitamin B-6 50 mg one tablet into a medication cup and crushed the Vitamin B-6. At 7:50 a.m., LPN-X placed gloves & gown on, added 10 cc of water to the crushed Vitamin B-6 and flushed R9's tube with 15 cc of water. LPN-X administered R9's Vitamin B-6 and then flushed the tube with 15 cc of water. LPN-X removed her gown & gloves and washed her hands. Surveyor reviewed R9's physician orders and noted an order dated 11/4/24 Sennosides 8.6 mg - docusate sodium 50 mg tablet [generic] - 1 tab (tablet) Tube Twice a day for constipation. R9 received Sennosides 8.6 mg. On 11/12/24, at 9:34 a.m., Surveyor informed LPN-X Surveyor wanted to check her medication cart and accompanied LPN-X to the medication cart. Surveyor observed in the cart there is a bottle of Senna (Sennosides 8.6 mg) and a bottle of Senna plus (Sennosides 8.6 mg-docusate sodium 50 mg). LPN-X asked Surveyor what Surveyor was looking for. Surveyor informed LPN-X Surveyor was checking to see if there was a bottle of Senna Plus in the medication cart. LPN-X informed Surveyor she did not give R9 Senna plus. Surveyor then informed LPN-X R9's physician order is for Senna Plus not Senna. This resulted in a medication error for R9. On 11/12/24, at 9:36 a.m., Surveyor informed LPN-X Surveyor would like to see the Polyethylene glycol bottle. Surveyor noted the label on the back of the bottle documents 4 to 6 ounces of liquid should be added. LPN-X added less than one ounce of water. This resulted in a medication error for R9. On 11/12/24, at 10:10 a.m., Surveyor asked RN (Registered Nurse) Supervisor-Q how much water should be added to Miralax (Polyethylene Glycol). RN Supervisor-Q informed Surveyor he'll have to get back to Surveyor and then explained he personally adds four ounces of water. Surveyor then informed RN Supervisor-Q R9 received Senna not Senna plus according to physician orders. On 11/12/24, at 10:44 a.m., RN Supervisor-Q informed Surveyor four to eight ounces of water should be added to Miralax (Polyethylene Glycol). This observation resulted in two medication errors for R9. On 11/12/24, at 11:34 a.m., DON (Director of Nursing)-B and Quality and Clinical Support Nurse-L were informed of the above. On 11/12/24, at 12:21 p.m., NHA (Nursing Home Administrator)-A was informed of the above. 2.) On 11/12/24, at 8:00 a.m., Surveyor observed LPN (Licensed Practical Nurse)-W prepare R10's medications which included Polyethylene Glycol 3350 17 grams. At 8:07 a.m. after administering R10's other medication according to physician orders, LPN-W flushed R10's tube with 15 cc of water, added 30 cc of water to Polyethylene Glycol 3350 and administered this medication via tube. R10's physician orders dated 7/17/24 documents Polyethylene Glycol 3350 17 grams oral powder packet [generic] 17 gram Tube every day for constipation hold if having diarrhea. On 11/12/24, at 10:10 a.m., Surveyor asked RN (Registered Nurse) Supervisor-Q how much water should be added to Miralax (Polyethylene Glycol). RN Supervisor-Q informed Surveyor he'll have to get back to Surveyor and then explained he personally adds four ounces of water. On 11/12/24, at 10:44 a.m., RN Supervisor-Q informed Surveyor four to eight ounces of water should be added to Miralax (Polyethylene Glycol). Adding only one ounce (30 cc) of water to R10's Polyethylene Glycol 3350 17 grams resulted in a medication error for R10. On 11/12/24, at 11:34 a.m., DON (Director of Nursing)-B and Quality and Clinical Support Nurse-L were informed of the above. On 11/12/24, at 12:21 p.m., NHA (Nursing Home Administrator)-A was informed of the above. 3.) On 11/12/24, at 8:25 a.m., Surveyor observed LPN (Licensed Practical Nurse)-V prepare R11's medication which consisted of Chewable Aspirin 81 mg (milligrams) one tablet, Folic Acid 1000 mcg (micrograms) one tablet, Losartan Potassium 100 mg one tablet, Sertraline 50 mg one tablet, and Carvedilol 12.5 mg one tablet. At 8:28 a.m. LPN-V administered R11 his medication whole with water. Surveyor reviewed R11's physician orders and noted an order dated 11/7/24 Aspirin 81 mg tablet, delayed release [generic] 1 tab (tablet) by mouth every day for heart health. On 11/12/24, at 9:28 a.m., Surveyor asked LPN-V if she has Aspirin 81 mg delayed release as R11's physician order is for delayed release not chewable. LPN-V looked in her medication cart and stated I don't see it I'll have to ask central supply. Surveyor asked LPN-V if she noted R11's physician order is for Aspirin 81 mg delayed release. LPN-V replied yes after you said something. LPN-V administered R11 chewable aspirin 81 mg not aspirin 81 mg delayed release. This resulted in a medication error for R11. On 11/12/24, at 11:34 a.m., DON (Director of Nursing)-B and Quality and Clinical Support Nurse-L were informed of the above. On 11/12/24, at 12:21 p.m., NHA (Nursing Home Administrator)-A was informed of the above.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility did not maintain an infection prevention and control program designed to reduce the transmission of disease and infection for 2 (R3 & R1...

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Based on observation, interview, and record review the facility did not maintain an infection prevention and control program designed to reduce the transmission of disease and infection for 2 (R3 & R10) of 4 Residents. * Staff did not wear appropriate PPE (personal protective equipment) when providing incontinence cares and changing a dressing for R3. R3 is on EBP (enhanced barrier precautions). * Staff did not wear appropriate PPE when administering R10's medication via the feeding tube. R10 is on EBP. Findings include: The facility's policy titled, Infection Control Policy & Procedure, Subject: Enhanced Barrier Precautions and last revised/reviewed 11/24 under Policy documents To prevent the spread of infection within the VMP facility through the use of Enhanced Barrier Precautions with residents, when appropriate. Under Procedure documents Enhanced Barrier Precautions (EBP) expand the use of PPE (personal protective equipment) and refer to the use of gown and gloves during high-contact resident care activities that provide opportunities for transfer of MDROs (Multi-Drug Resistant Organisms) may be indirectly transferred from resident-to resident during these high-contact care activities. Nursing home residents with wounds and indwelling medical devices are at especially high risk of both acquisition of and colonization with MDROs. The use of gown and gloves for high-contact resident care activities is indicated, when Contact Precautions do not otherwise apply, for nursing home residents with wounds and/or indwelling medical devices regardless of MDRO colonization as well as for residents with MDRO infection or colonization. 1.) R3's diagnoses includes acute & chronic respiratory failure with hypoxia, ataxia following cerebral infarction, quadriplegia, legal blindness, anoxic brain injury, obesity, and epileptic seizures. R3 has a tracheostomy and gastrostomy & jejunostomy tube. The physician orders with an order date of 10/21/24 documents Enhanced Barrier Precautions - Every Shift. On 11/1/24, at 10:40 a.m., Surveyor observed an enhanced barrier precaution sign outside R3's room. On 11/11/24, from 1:04 p.m. to 1:27 p.m., Surveyor observed CNA (Certified Nursing Assistant)-CC and CNA-H provide incontinence cares for R3 and change the sheets on R3's bed. Surveyor observed during this observation CNA-CC and CNA-H were wearing gloves but neither CNA-CC or CNA-H wore a gown. On 11/11/24, at 2:46 p.m., Surveyor observed LPN-BB, CNA-DD, and CNA-EE entered R3's room and placed gloves on. Surveyor observed LPN (Licensed Practical Nurse)-BB, CNA-DD, & CNA-EE were not wearing gowns CNA-DD & CNA-EE positioned R3 on the right side. LPN-BB removed the foam dressing and cleansed the mid back with wound cleanser on a four by four gauze. Surveyor observed the area is not open. After cleansing the area, LPN-BB applied a foam dressing over the mid back. CNA-DD & CNA-EE repositioned R3. LPN-BB, CNA-DD, & CNA-EE removed their gloves and cleansed their hands. On 11/12/24, at 10:02 a.m., Surveyor asked IP (Infection Preventionist)-U how staff know a resident is on enhanced barrier precautions. IP-U informed Surveyor there is signage posted and an order is in Matrix (facility's electronic medical record system). Surveyor asked when a resident is on enhanced barrier precautions what are staff required to do. IP-U informed Surveyor hand hygiene and wearing gown & gloves. IP-U explained staff would wear appropriate PPE (personal protective equipment) during anything considered high contact such as changing, bathing, anything of that nature. Surveyor informed IP-U of the observations with R3 of staff not wearing appropriate PPE as they only wore gloves and not a gown. On 11/12/24, at 11:34 a.m., DON (Director of Nursing)-B and Quality and Clinical Support Nurse-L were informed of the above. On 11/12/24, at 12:21 p.m., NHA (Nursing Home Administrator)-A was informed of the above. 2.) On 11/12/24, at 8:00 a.m., Surveyor observed LPN (Licensed Practical Nurse)-W prepare R10's medications which included Polyethylene Glycol 3350 17 grams. Surveyor observed there is an enhanced barrier sign posted on the left side of the door frame. On this sign is a white label which documents enhanced barrier precautions both bed A & B. Change PPE (personal protective equipment) and wash hands between residents. At 8:05 a.m. LPN-W placed gloves on, entered R10's room and flushed R10's feeding tube. LPN-W did not place a gown on. At 8:07 a.m. after administering R10's other medication according to physician orders, LPN-W flushed R10's tube with 15 cc of water, added 30 cc of water to Polyethylene Glycol 3350 and administered this medication via tube. LPN-W flushed R10's feeding tube with 10 cc of water, stated she's going to rinse the syringe as the syringe gets stained from B complex, and rinsed out the syringe in the bathroom. LPN-W removed her gloves, told R10 she would see him later and cleansed her hands. On 11/12/24, at 8:12 a.m., Surveyor asked LPN-W who is on enhanced barrier precautions. LPN-W replied I don't know because we only put on for artificial airway, says A & B referring to the white label on the enhanced barrier precaution sign, but I don't know. I'll have to speak to [first name] IP (Infection Preventionist). On 11/12/24, at 8:15 a.m., LPN-W asked IP-U why there's a EBP sign on R10's door. IP-U asked LPN-W doesn't R10 have a peg tube. LPN-W replied yes, I wasn't thinking. On 11/12/24, at 10:02 a.m., Surveyor asked IP (Infection Preventionist)-U how staff know a resident is on enhanced barrier precautions. IP-U informed Surveyor there is signage posted and an order is in Matrix (facility's electronic medical record system). Surveyor asked when a resident is on enhanced barrier precautions what are staff required to do. IP-U informed Surveyor hand hygiene and wearing gown & gloves. IP-U explained staff would wear appropriate PPE (personal protective equipment) during anything considered high contact such as changing, bathing, anything of that nature. Surveyor informed IP-U LPN-W did not wear a gown when administering R10's medication via the feeding tube. On 11/12/24, at 11:34 a.m., DON (Director of Nursing)-B and Quality and Clinical Support Nurse-L were informed of the above. On 11/12/24, at 12:21 p.m., NHA (Nursing Home Administrator)-A was informed of the above.
May 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that the PASRR (Pre-admission Screen and Resident Review) for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that the PASRR (Pre-admission Screen and Resident Review) for 1 (R2) of 1 residents were conducted accurately and did not ensure the completion of Level II Screen after the level one PASRR screen identified R2 as having a mental illness or developmental disability. * R2's Level 1 PASRR Screen dated 12/8/20 documents R2 has a serious mental illness with psychotropic medication(s) and 30 day exemption was checked. A new PASRR Level I Screen was initiated after the 30 days which would have generated a Level II Screen. Findings include: The Preadmission Screen and Resident Review (PASRR) Level 1 form revised in 7/2017 documents the following: Nursing facilities MUST NOT admit any new Resident who is suspected of having a serious mental illness or a developmental disability unless the State mental health authority, State developmental disability authority or designee has evaluated the person and determined if the person needs nursing facility placement and if the person needs specialized services. If an nursing facility admits a Resident without completion of the appropriate screen(s), then the facility is in violation of the statutory requirement, which may result in initiation of termination action against the facility. The PASRR must be completed on every Resident entering a nursing facility. If on the Level 1 Screen a resident is marked for Yes in section A, due to having a serious mental illness and/or developmental disability, then the Level 1 Screen must be referred to the PASRR contractor for a Level 2 Screen. If a Level II Screen is required, then information on this (Level 1) form is matched with information from the person's Level II Screen to ensure that the facility, the Department's designee/contractor and the Department have complied with all applicable federal statutes and regulations. 45 CFR 483.128(a) requires that the Resident or his/her legal representative receive a written notice (copy of this front page) if the Resident is suspected of having a serious mental illness or a developmental disability, and therefore, will require a Level 11 Screen. Federal law requires that all persons requesting admission to a nursing facility must be screened to determine the presence of a major mental illness and/or developmental disability. 42 CFR 483.75(l)(5) requires the nursing facility to keep a copy of this form and other PASRR documents, if any, in the Resident's clinical record. If during the short-term stay, it is established that the person will be staying for a longer period of time than permitted above, the person must be referred for a Level 11 Screen on or before the last day of the permitted time period. Medicaid payments are not to be made to a nursing facility after the last day of the permitted time period until the Level 11 Screen is completed if the facility fails to make a referral for a Level 11 Screen within the permitted time period. Answering 'Yes' instructs the facility to contact the PASRR Contractor to notify them that the person is being considered for admission. Forward a copy of the Level 1 Screen to the PASRR Contractor. The PASRR Contractor will perform a Level 11 Screen to determine if the person has a developmental disability and/or serious mental illness as defined by the federal PASRR regulations, and if so, then whether or not the person needs nursing facility placement and if the person needs specialized services. Surveyor reviewed the revised Pre-admission Screen/Annual Resident Review policy dated 3/23 which documents: .Level 11 Screen must be completed if: Any questions in Section A have been answered YES or Resident will remain in facility past the 30-day waiver period or after admission there is a change in status indicating a new mental health condition. 1.) R2 was admitted to the facility on [DATE] with diagnoses of Major Depressive Disorder, Adjustment Disorder, Anxiety Disorder, Depression, Chronic Pulmonary Disease, Chronic Kidney Disease, Stage 3, Fibromyalgia, Chronic Fatigue, and Morbid Obesity. R2's Quarterly Minimum Data Set (MDS) dated [DATE] documents a BIMS (Brief Interview for Mental Status) score of 15, indicating R2 is cognitively intact for daily decision making. R2's Patient Healthcare Questionnaire(PHQ-9) score during this assessment period is 1, indicating minimal depression. Section GG (Functional Abilities and Goals) documents: R2 has no range of motion issues; R2 requires supervision for upper body dressing and is dependent for lower body dressing; R2 requires set-up for eating; R2 requires supervision for hygiene; R2 is dependent for mobility and transfers. R2's Mood and Behavior care plan documents a problem related to diagnoses of anxiety and major depressive disorder as evidenced by withdrawing self, self-isolating. R2 sees facility psychiatrist on regular basis. The care plan documents: Exhibits controlling, manipulative thinking due to pain meds, cares. Negative, self-defeating verbalizations; feeling world is against her thinking. (Trigger: not having her usual caregivers present) Initiated 3/15/21 Interventions: -Administer antidepressant medication as ordered and monitor for adverse side effects. 3/15/21 -Observe and document effectiveness of mood enhancement medications. 3/15/21 -Monitor behaviors and observe for patterns or triggers: new staff members, float staff, resident likes her medications at specific times and dislikes when the routine is not followed -Psych will continue to monitor R2. 3/15/21 -Staff (Chaplain, SW) will continue providing 1:1's for support. 3/15/21 -Give meds at med times requested by R2 and provide cares on a routine as much as possible. 8/12/22 -Encourage non-pharmacological interventions such as dimming lights and providing 1:1 conversation with staff. Resident generally does not enjoy leaving her room or participating in activities beyond watching TV and visiting with staff. 8/12/22 R2's Impaired Behavior care plan related to diagnoses of anxiety disorder and major depressive disorder, as evidenced by long-standing history of manipulative, controlling, erratic/unpredictable thinking. R2 usually prefers to remain in bed all day, declining offer to her her up, per staff. R2 informs psych NP that she can't sleep at night. Nighttime sleep routine: Limit TV, lights, temperature, relaxation techniques, focus on positive thoughts. Per community caseworker, R2 has an extensive history of thinking the world is against her, blaming others and burning bridges in the facilities she's been at. She will have staff running circles around her, per caseworker. At times expresses dislike and anger toward agency staff stating they never get my medicine right Initiated 3/15/21 Interventions: -Behavior monitoring program to assist in determining cause and triggers. 3/15/21 -Intervene as necessary to ensure safety of resident and other. 3/15/21 -Divert attention from stimulus. 3/15/21 -Encourage Virginia to try and implement nighttime sleep routine. 3/15/21 -Update MD/psych NP of need for med changes/review. 3/15/21 -Adhere to routines for cares and meds as much as possible. 8/12/22 -Do not engage in gossip with R2 or discuss negative or work-related topics. Keep topics of conversation light and positive. 8/12/22 R2's Preadmission Screen and Resident Review (PASRR) dated 12/8/2020 and completed by Director of Admissions(DA-E) documents that R2 has a serious mental illness. 'Yes' is answered to current diagnosis of a major mental disorder, and has received psychotropic medication(s) to treat symptoms or behaviors of a major mental disorder on R2's PASRR. 'Yes' is answered for a 30 day exemption which is defined as a person entering the nursing facility from a hospital for the purpose of convalescing from a medical problem for 30 days or less on R2's PASRR. Surveyor noted that R2 has resided in the nursing facility past the 30 days exemption and that a PASRR Level II Screen should have been generated from R2's Level I PASRR Screen . On 5/28/24, Director of Admissions(DA-E) stated that DA-E is responsible for completing the initial PASRR. DA-E informed Surveyor that social services does any follow-up if the Resident stays past 30 days. DA-E is not sure if any audits have been completed on PASRRs. On 5/28/24 at 2:32 PM, Surveyor informed Quality and Support Nurse(QSN-C) and Chief Clinical Officer(CCO-D) that R2's PASRR Level 1 Screen documents 30 day exemption and that a new PASRR screen had not been generated after the 30 days exemption. On 5/29/24 at 11:35 AM, Surveyor interviewed Lead Social Worker(LSW-F) and Social Worker(SW-G) regarding R2's Level 1 PASRR Screen. Both LSW-F and SW-G stated they have never been responsible for the PASRR Screens and that it has always been admissions responsibility. LSW-F and SW-G informed Surveyor that they have not been involved in completing the PASRR Screens but stated there should be a process in place. On 5/29/24 at 12:41 PM, Surveyor informed Administrator (NHA-A), QSN-C, and CCO-D of the concern that R2's Level 1 Screen had not been updated past the 30 day exemption and that based on interviews, there is not a process in place or a responsible party that is responsible for completing a Level I PASRR Screen if a resident is staying past 30 days. No additional information was provided as to why the did facility did not ensure that the PASRR Level I was conducted accurately and did not ensure the completion of Level II Screen after the level one PASRR screen identified R2 as having a mental illness or developmental disability.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that 1 (R2) of 1 residents reviewed received treatment and care...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that 1 (R2) of 1 residents reviewed received treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan. *R2's hospital discharge paperwork dated 1/7/24 has instructions for R2 to follow-up for a gastrointestinal(GI) consult scheduled on 3/6/24 at 1:20 PM. R2 did not have the GI consult until 5/15/24. Findings Include: 1.) R2 was admitted to the facility on [DATE] with diagnoses of Major Depressive Disorder, Adjustment Disorder, Anxiety Disorder, Depression, Chronic Pulmonary Disease, Chronic Kidney Disease, Stage 3, Fibromyalgia, Chronic Fatigue, and Morbid Obesity. R2's Quarterly Minimum Data Set (MDS) dated [DATE] documents a Brief Interview for Mental Status(BIMS) score of 15, indicating R2 is cognitively intact for daily decision making. R2's Patient Healthcare Questionnaire(PHQ-9) score during this assessment period is 1, indicating minimal depression. Section GG (Functional Abilities and Goals) documents: R2 has no range of motion issues; R2 requires supervision for upper body dressing and is dependent for lower body dressing; R2 requires set-up for eating; R2 requires supervision for hygiene; R2 is dependent for mobility and transfers. R2's Mood care plan dated as intimated on 3/15/21 documents: State problem related to diagnoses of anxiety and major depressive disorder as evidenced by withdrawing self, self-isolating. R2 sees facility psychiatrist on regular basis. Exhibits controlling, manipulative thinking due to pain meds (medications), cares. Negative, self-defeating verbalizations; feeling world is against her thinking. (Trigger: not having her usual caregivers present). Interventions: -Administer antidepressant medication as ordered and monitor for adverse side effects. 3/15/21 -Observe and document effectiveness of mood enhancement medications. 3/15/21 -Monitor behaviors and observe for patterns or triggers: new staff members, float staff, resident likes her medications at specific times and dislikes when the routine is not followed -Psych will continue to monitor R2. 3/15/21 -Staff (Chaplain, SW) will continue providing 1:1's for support. 3/15/21 -Give meds at med times requested by R2 and provide cares on a routine as much as possible. 8/12/22 -Encourage non-pharmacological interventions such as dimming lights and providing 1:1 conversation with staff. Resident generally does not enjoy leaving her room or participating in activities beyond watching TV and visiting with staff. 8/12/22 R2's Impaired Behavior care plan dated as initiated on 3/15/21 documents: Long standing history of manipulative, controlling, erratic/unpredictable thinking. R2 usually prefers to remain in bed all day, declining offer to her her up, per staff. R2 informs psych NP that she can't sleep at night. Nighttime sleep routine: Limit TV, lights, temperature, relaxation techniques, focus on positive thoughts. Per community caseworker, R2 has an extensive history of thinking the world is against her, blaming others and burning bridges in the facilities she's been at. She will have staff running circles around her, per caseworker. At times expresses dislike and anger toward agency staff stating they never get my medicine right. Interventions: -Behavior monitoring program to assist in determining cause and triggers. 3/15/21 -Intervene as necessary to ensure safety of resident and other. 3/15/21 -Divert attention from stimulus. 3/15/21 -Encourage Virginia to try and implement nighttime sleep routine. 3/15/21 -Update MD/psych NP of need for med changes/review. 3/15/21 -Adhere to routines for cares and meds as much as possible. 8/12/22 -Do not engage in gossip with R2 or discuss negative or work-related topics. Keep topics of conversation light and positive. 8/12/22 On 1/7/24, R2 went to the emergency room for abdominal pain, nausea vomiting, and diarrhea. A CT (Computed Tomography Scan) of abdomen pelvis without contrast showed hepatic steatosis. The hospital paperwork dated 1/7/24 instructed the facility to have R2 follow-up with a GI consult that was scheduled for 3/6/24 at 1:20 PM. On 2/19/24, Nurse Practitioner (NP-T) documents that R2 will have a GI consult in March. There is no documentation that R2 went to the GI consult on 3/6/24. Surveyor reviewed R2's progress notes located in R2's electronic medical record(EMR) and located no documentation as to why R2 missed the GI consult on 3/6/24. On 5/15/24, Licensed Practical Nurse (LPN-U) documents R2 received the follow-up GI consult and instructions included to obtain a CT scan of chest, abdomen, and pelvis with contrast to rule out a hernia. The GI consult also indicated a referral was made to a surgeon to reduce the wait time if it actually was a hernia. On 5/23/24, it is documented by Licensed Practical Nurse (LPN-H) that R2 received the CT scan. On 5/28/24 at 10:45 AM, Surveyor spoke with R2 in regards to the GI consult and CT scan. R2 stated that R2 has been notified that everything is okay and at this time does not need surgery. R2 also informed Surveyor that R2 did not refuse to attend the GI consult on 3/6/24 and does not know why R2 did not go to the appointment. On 5/28/24 at 12:29 PM, Surveyor interviewed NP-T who stated NP-T was aware of the GI consult, however, does not know why R2 did not attend the GI consult scheduled on 3/6/24. On 5/28/24 at 2:47 PM, Surveyor interviewed Administrative Assistant(AA-I) who is responsible for setting up Resident appointments. AA-I stated AA-I obtains the Resident hospital paperwork, and makes the follow-up appointments and transportation as instructed. On 5/28/24 at 3:17 PM, AA-I provided Surveyor with a copy of an email that AA-I sent to the Director of Nursing(DON-B) and LPN-H detailing instructions of R2's 3/6/24 GI consult and the transportation that had been set up. AA-I does not know why R2 did not go to the appointment. On 5/29/24 at 9:02 AM, LPN-H informed Surveyor that LPN-H did not work the day of the 3/6/24 appointment, but thinks there was an agency nurse that day. LPN-H stated maybe R2 refused to go to the appointment because R2 did not receive R2's medications on time. On 5/29/24 at 9:07 AM, Surveyor interviewed R2 again who does not recall refusing the GI consult appointment. On 5/29/24 at 11:35 AM, Social Worker(SW-G) for R2 was not aware of R2 missing any appointments and does not get involved with R2's appointments. On 5/29/24 at 12:41 PM, Surveyor informed Administrator(NHA-A), Quality and Support Nurse (QSN-C), and Chief Clinical Officer(CCO-D) that R2 missed the GI consult scheduled on 3/6/24 to rule out a hernia and there is no facility documentation as to why R2 missed the appointment. R2 did not get to the GI consult until 5/15/24. CCO-D stated that R2 missing the 3/6/24 GI consult appointment was unacceptable. No additional information was provided as to why the facility did not ensure that R2 received treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not establish and maintain an infection prevention and contr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not establish and maintain an infection prevention and control program to help prevent the development and transmission of communicable disease and infections for 1 (R3) of 1 residents reviewed. * Incorrect transmission-based precaution sign observed on R3's door. * Staff was observed interacting with R3 while not wearing a mask and when R3 was coughing. * R3 was observed in hall unattended, without a mask coughing and grabbing a hand railing. * Staff was observed assisting R3 in a wheelchair, then assisting another resident, without performing hand hygiene in between tasks. * Staff were unaware of R3's proper transmission-based precaution status. This has the potential to affect 31 residents residing on the affected unit in the facility at the time of the survey. Findings include: The facility's policy titled: Infection Control Policy & Procedure with a last revision date of 04/2024, documents, Policy: It is the policy of this facility that transmission-based precautions will be used with a residence when ordered by the physician or as deemed appropriate by the infection preventionist or designee. CDC Guidelines for Long Term Care, State and Local Health department guidelines are used to determine the type and length of time precautions are in place Documented under 2. Using precautions, documents in part, b. A sign is posted on the residence door to indicate that the resident is on isolation precautions . d. Contact precautions are used in addition to standard precautions for organisms that are transmitted by direct contact with the resident or contaminated environmental services. The Center for Disease Control (CDC), Clinical overview of Human Parainfluenza Viruses (HPIVs), last reviewed on 12/22/2022, documents: Transmission- HPIVs usually spread by direct contact with infectious droplets or by airborne spread when an infected person breathes, coughs, or sneezes. The CDC's Guideline for Isolation Precautions: Preventing Transmission of Infectious Agents in Healthcare Settings (2007), last updated 07/2023, documents: Parainfluenza virus infection requires contact plus standard isolation precautions. Section IV, titled Standard Precautions, documents IV.A.1. During the delivery of healthcare, avoid unnecessary touching of surfaces in close proximity to the patient to prevent both contamination of clean hands from environmental surfaces and transmission of pathogens from contaminated hands to surfaces. Perform hand hygiene in the following situations: Section IV.A.3.a. Before having direct contact with patients. Section IV.A.3.e. documents, After contact with inanimate objects (including medical equipment) in the immediate vicinity of the patient. R3 was initially admitted to the facility on [DATE] with a medical history of falls, dementia, anxiety, depression, wandering and amnesia. R3's Quarterly Minimum Data Set (MDS) dated [DATE] documents a BIMS (Brief Interview of Mental Status) score of 3, indicating that R3 is severely cognitively impaired. Section E0200 (Behavior Symptoms) indicates no behaviors, and no rejection of cares. R3's Risk For Contracting Viruses care plan, with an initiation date of 03/02/2024, documents: R3 is to be encouraged to wear a face mask when in common areas or when in contact with staff/family/visitors etc, staff to wear face masks at all times when directed by the infection prevention team, and if symptomatic initiate appropriate isolation precautions for illnesses symptoms and update provider. R3's Wandering Care Plan, with an initiation date of 03/24/2024, documents: Staff to stay with resident if they leave unit during a wandering episode. R3's Infection Care Plan, with an initiation date of 05/28/2024, documents: R3 has a parainfluenza infection, monitor vital signs as ordered by ordering provider, document all signs and symptoms, administer antibiotics as ordered and assess for side effects/effectiveness, report concerns to physician, consult with physician for repeat as indicated: UA, chest X-ray, culture, and no adverse effects of antibiotic therapy. R3's Treatment Record initiated 05/24/2024, documents, Contact Isolation- parainfluenza - Every shift. On 05/28/2024 at 08:17 AM, the survey team asked if the facility has any outbreaks in the facility. CCO-D informed Survey team of two residents who tested positive for COVID in the building. Surveyor received the Facility's Roster Matrix that did not indicate R3 had any infections. On 05/24/2024 at 10:55 AM, Surveyor observed R3 to not be in R3's room and observed an Enhanced Barrier Precaution (EBP) sign on R3's door. Surveyor noted there was no Personal Protective Equipment (PPE) near R3's room. Surveyor asked Licensed Practical Nurse (LPN)-M if R3 was on EBP and if so, what for. (LPN)-M states she is unsure if R3 or the roommate is on EBP and unsure of reason for the EBP. On 05/28/2024 at 11:30 AM, Surveyor reviewed R3's medical record and noted R3 to have tested positive for Parainfluenza on 05/24/2024. Surveyor also noted, no documented refusals of care from 05/24/2024 to current time of survey. On 05/28/2024 at 11:35 AM Surveyor interviewed Infection Preventionist IP-J. Surveyor asked IP-J if there are any residents with parainfluenza in the facility. IP-J informed Surveyor of two positive Parainfluenza cases in the facility. IP-J stated that R3 tested positive for Parainfluenza on 05/24/2024 and is on contact plus standard isolation precautions. IP-J states R3 is encouraged to stay in R3's room and will be on contact isolation precautions until symptoms resolve. IP-J informed Surveyor that IP-J is in contact with nursing staff about R3's symptoms for resolution. On 05/28/2024 at 11:47 AM, Surveyor observed R3 in the common area with other residents, coughing, and not wearing a mask. (LPN)-M informed Surveyor R3 refuses to wear a mask. Surveyor asked (LPN)-M if there are any residents with parainfluenza on the unit. LPN-M states she is unsure if there are any residents on the unit with Parainfluenza. LPN-M then stated she would go ask a supervisor for that information. On 05/28/2024 at 11:58 AM, Surveyor observed there to now be a Contact Isolation sign on R3's door. On 05/28/2024 at 12:43 PM, Surveyor observed R3 self-propelling off unit down the hall across from the dining room. Surveyor noted R3 was coughing, not wearing a mask, and using the handrails to propel down the hall. Surveyor observed R3 continue to self-propel toward the assisted living side of the building. R3's wander guard set off an alarm, and Social Worker (SW)-G intervened in re-directing R3. SW-G encouraged R3 to go back into the dining room, but R3 refused. On 5/28/2024 at 12:49 PM, Surveyor observed R3 being brought back to R3's unit by Certified Nursing Assistant (CNA)-O, who was not wearing a mask, and did not perform hand hygiene after having contact with R3. Surveyor asked CNA-O how staff is informed if a resident is on transmission-based precautions (TBP). CNA-O informed Surveyor that the IP will post the signs on the resident's door or the information is also relayed during report from the previous shift. Surveyor asked CNA-O what PPE is required for contact precautions, CNA-O informed Surveyor that masks, gloves, and gown are required when providing cares. CNA-O informed Surveyor that R3 is care planned to stay out of her room to prevent falls, and that R3 will wander. On 05/28/2024 at 01:28 PM, Surveyor interviewed CNA-N. Surveyor noted CNA-N to not be wearing a mask. Surveyor asked CNA-N if she was aware of what precautions R3 is on, CNA-N states R3 is on droplet precautions due to a cough and states that information was relayed in report. On 05/28/2024 at 01:55 PM, Surveyor interviewed IP-J. IP-J informed Surveyor that if a resident is on contact precautions plus standard precautions and is actively coughing or getting close to others, a mask is required. Surveyor asked IP-J who is responsible for initiating transmission-based precautions. IP-J informed Surveyor there are standing orders based on symptomology that can be implemented by nursing staff. IP-J stated that residents on TBP are discussed in the daily stand up huddle every Monday through Friday. IP-J stated she sends out a resident isolation list to nursing, activities, and housekeeping staff. Surveyor asked if IP-J put the TBP sign on R's door, IP stated she did not recall putting the TBP sign on R3's door. On 05/28/2024 at 2:30 PM, during daily exit conference, Surveyor informed Chief Clinical Officer (CCO)-D and Quality and Support Nurse (QSN)-C of the above infection control concerns. On 05/29/2024 at 11:15 AM, Surveyor observed Chaplain-X bringing R3 onto the unit and put R3 at a table with another resident all without wearing a mask. Surveyor then observed Chaplain-X assist another resident, without performing hand hygiene, and wheel them in their wheelchair to a different area on the unit. Surveyor asked Chaplain-X how he would know if a resident were on isolation precautions. Chaplain informed Surveyor that he would ask a nurse regarding a residents' isolation status. Chaplain-X informed Surveyor that R3 has a cold and that he was unsure of what isolation precautions R3 is on. Chaplain-X stated R3 did have a mask on in chapel but took it off in the hallway. On 05/29/2024 at 12:50 PM, Surveyor informed CCO-D, QSN-C and Nursing Home Administrator (NHA)-A of the above concerns. CCO-D informed Surveyor that they have now implemented infection control interventions for R3 after being informed of concerns by Surveyor on 05/28/2024. No additional information was provided as to why the facility did not establish and maintain an infection prevention and control program to help prevent the development and transmission of communicable disease and infections.
Apr 2024 8 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not ensure all alleged violations involving abuse were reported to the St...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not ensure all alleged violations involving abuse were reported to the State Survey Agency within the 2-hour time frame for 1 of 2 Facility Reported Incidents reviewed. R34 made the allegation on 2/29/2024 at 7:00 PM that R100 entered R34's room and hit R34 in the head and twisted R34's left arm. The alleged abuse was not reported to the State Agency until 3/1/2024 at 2:05 PM. Findings include: The facility policy and procedure entitled Abuse Mistreatment, Neglect and Misappropriation of Resident/Client Property/Funds, Injury of Unknown Origin dated 9/2024 states: Reporting: When an employee suspects abuse has taken place, the situation and circumstances must be reported immediately to the Administrator or designee. 1. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by Administration to the Division of Quality Assurance (DQA) as soon as required by law. 2. In the SNF (Skilled Nursing Facility), the initial report will be sent to DQA no later than two (2) hours after the allegation is made if the event(s) that caused the allegation involves abuse or results in serious bodily harm On 2/29/2024 at 10:23 PM in R34's progress notes, nursing charted around 6:55 PM, the nurse heard a noise of someone yelling and the nurse came out of the nurses' station and saw a Certified Nursing Assistant walking into R34's room to respond to R34. The nurse charted a little time after, the nurse saw the supervisor and the police that R34 had called, respond to R34 stating another resident had attacked R34. The nurse charted the nurse went to R34's room and checked R34's vital signs, which were stable. R34 was stable at that time and would continue to monitor. On 2/29/2024 at 11:59 PM in R100's progress notes, nursing charted R100 was transferred from [room number] to [a different room number] without incident. Nursing charted staff were frequent at bedside, R100 was calm and adjusting to the new unit/room. Surveyor reviewed the Facility Reported Incident submitted to the State Agency. The summary provided by Nursing Home Administrator (NHA)-A stated R34 indicated that R100 came into R34's room and struck R34. R34 leaves the door to the room open due to self-declared claustrophobia. R100 initially walked down the hallway because R100 believed R100 heard someone screaming. Once stopping at R34's room, R100 proceeded to go in. R34 indicated that R100 hit R34 on the head and twisted R34's arm. After R100 was redirected by staff, an immediate head to toe nursing assessment was completed with no signs or symptoms of injury to R34. R100 had no recollection of the event although R100 was in R34's room. R34 was immediately safeguarded with R100 being relocated to another floor. R34 was placed on the 24-hour board and additional daily checks have found no indications of injury. Neither the facility nor the police were able to substantiate an assault by R100 had occurred. The report was submitted on 3/1/2024 at 2:05 PM, nineteen hours after the allegation of abuse. In an interview on 4/1/2024 at 10:09 AM, R34 stated R100 came into R34's room and R34 told R100 to get out. R34 stated R100 then hit R34 in the head and the nurse did not come in to help. R34 stated finally a CNA got R100 out of the room and transferred R100 to the second floor. In an interview on 4/4/2024 at 8:04 AM, Surveyor asked NHA-A why the allegation by R34 of being hit by R100 was not reported to the State Agency within the two-hour time frame. NHA-A stated NHA-A did not see the incident as an allegation of abuse. NHA-A stated R34 reports things all the time and it took time to move R100, call the police, and investigate what happened. NHA-A stated R100 was an almost [AGE] year-old confused person that did not recall anything that had happened. NHA-A stated the nurse manager was there and a body check was done on R34 with no injury so they could not verify R34 was actually hit by R100. Surveyor shared the concern that an allegation of abuse needed to be reported within two hours and the investigation into the incident would continue to determine what had transpired. NHA-A stated yes, the incident should have been reported in the two-hour timeframe. No further information was provided at that time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure residents admitted to the facility with an indwell...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure residents admitted to the facility with an indwelling catheter are assessed for removal of the catheter as soon as possible unless the resident's clinical condition demonstrates that catheterization is necessary; and an indwelling catheter is not used unless there is valid medical justification for catheterization. In addition, the facility did not ensure residents with fecal incontinence and constipation received appropriate treatment and services to restore as much normal bowel function as possible for 1 of 1 (R87) residents reviewed for bowel and bladder. R87 admitted to the facility with a Foley catheter. There was no diagnosis or medical justification for the catheter, no size indicated, and no assessment or plan for removal of the catheter. The facility did not comprehensively assess R87's bowel pattern and a care plan for constipation was not developed. Findings include: R87 admitted to the facility on [DATE] with diagnoses that include Guillan-Barre Syndrome, Chronic Renal Failure dependent on ventilator, gastrostomy, tracheostomy, chronic pain, fusion of spine lumbar region, and disorder of autonomic nervous system, unspecified. R87's hospital Discharge summary dated [DATE] documented (in bold letters): Had significant constipation for which the patient has been placed on laxatives. Start taking these medications: Docusate 100 mg (milligrams) BID (twice daily) PRN (as needed), Miralax 17 grams BID PRN if Docusate ineffective, Senna 8.6 mg 2 tabs nightly PRN if Miralax ineffective. R87's admission MDS (Minimum Data Set) dated 2/9/24 section I/Genitourinary documented the following categories: BPH (Benign Prostatic Hyperplasia), renal insufficiency, renal failure or ESRD (End Stage Renal Disease), neurogenic bladder, obstructive uropathy. Surveyor noted none of the above categories were checked for R87. R87's Care Plan dated 3/23/24 documents: (R87) has indwelling / intermittent catheter use with potential for infection. Surveyor noted the care plan did not include a diagnosis for the catheter. Surveyor noted R87 did not have a care plan for constipation. Physician's Order dated 2/5/24 documented: Change Foley Catheter PRN SIZE: ____FR, ____mL as needed. Surveyor noted there was no diagnosis for the catheter and no size indicated. The facility policy titled Indwelling urinary catheter (Foley) care and management revised December 10, 2023 documents (in part) . .Catheter insertion for inappropriate indications is common. Consider alternatives to indwelling urinary catheterization when appropriate, such as external catheter application, bladder ultrasonography, intermittent catheterization, use of optimal incontinence products, prompted toileting, urinal and bedside commode use. Appropriate indications for catheter use include: Prolonged immobilization, such as for an unstable thoracic or lumbar spine or multiple trauma injuries, including pelvic fractures, need for accurate hourly urine output measurement in critically ill patients, acute urinary retention or urinary obstruction, assistance in the healing of open pressure injuries or skin grafts in selected patients with urinary incontinence, improved comfort during end of life care. Make sure to follow evidence-based CAUTI (catheter-associated urinary tract infection) prevention practices - such as discontinuing the catheter as soon as it's no longer clinically indicated. Documentation associated with indwelling urinary catheter care and management includes: Indication for continued catheter use. The facility policy titled No BM (Bowel Movement) monitoring effective 11/23 documents (in part) . .Policy: Regular bowel movements enhance a resident's wellness and prevent complications such as constipation, abdominal distention and pain/discomfort. Definitions: No BM list - list pulled from EMR (electronic medical record) that displays resident with no bowel movement charted for past 72 hours/last 3 days. Procedure: 1. NOC (night) Nursing Supervisor pulls the no BM list daily at the beginning of the shift. 2. NOC Nursing Supervisor to distribute no BM list to each NOC unit nurse. 3. NOC shift unit nurse then assesses residents flagging on the list. If no BM by end of shift, next shift unit nurse should follow the same steps until adequate results are produced. a. Does resident reliably remember when last BM was (is uses restroom independently)? If so, chart ID (interdisciplinary) note with any relevant additional information the resident provides. b. Assess resident for s/s (signs/symptoms) constipation including: i. abdominal palpation (soft/firm, distended/obese/normal, pain or discomfort) ii. auscultation for bowel sounds (hyperactive/normoactive/hypoactive/absent). iii. rectal check (negative for stool/positive for stool). c. Administer PRN as ordered or other intervention as appropriate. Key to Point of care bowel movement Matrix care charting: Resident had a bowel movement: 0 no BM, 1 small, 2 medium, 3 large, 4 x-large. Consistency: 1=separate hard lumps, like nuts (hard to pass) 2=sausage shaped but lumpy, 3=like a sausage but with cracks on the surface, 4=like a sausage but cracks on the surface, 5=soft blobs with clear-but edges, 6=fluffy pieces with ragged edges, a soft mushy stool, 7=watery no solid pieces entirely. Surveyor noted R87 also had Physician orders for 1 package banana flakes every day for diarrhea implemented 2/27/24 which was increased to twice daily on 3/4/24. R87's bowel record documented only 1 watery stool on 3/1/24 and 1 watery stool on 3/4/24. In addition, R87 had an order for Oxycodone (opioid that can cause constipation) 15 mg every 6 hours PRN pain which was used 14 days during the month of March. On 4/1/24 at 10:51 AM during initial interview, Surveyor observed R87 to have a Foley catheter which was hanging on the left side of his bed away from the door. R87 reported he has had the catheter since he was hospitalized , but is unsure why, adding: probably because I can't use the bathroom. R87 reported he was sent to the hospital since admission for constipation. Facility progress notes documented: 3/22/24 3:12 PM Residents (sic) abdomen is distended. He has had BM's. Bowel sounds in all 4 quads (quadrants). When asked about pain or discomfort he denies any at this time. Staff will continue to monitor. 3/22/24 8:29 PM Residents (sic) abdomen acutely distended. Denies pain. BS (bowel sounds) difficult to hear. NP (Nurse Practitioner) gave orders to sent to ER (emergency room) per ambulance for evaluation and treatment. ER given report per nurse. Wife visiting resident at time and said she was going to hospital to be with him. 3/22/24 10:11 PM Res wife became upset that nothing had been done for residents' distended abdomen and insisted this resident be sent to (hospital) ER for evaluation. House supervisor made aware, order obtained from APNP (Advance Practice Nurse Practitioner) to send resident to ER for eval/treat. Surveyor noted although the progress note documented He has had BM's review of R87's medical record documented only 1 small hard BM on 3/18 and 1 medium mushy BM on 3/19. No other BM's were documented. Facility progress notes on 3/23/24 4:49 AM documented: The resident had returned by ambulance from (hospital) ED (emergency department) visit where he received Fleet's enema for fecal impaction; and without new orders. The hospital ER paperwork 3/22/24: Your diagnosis is fecal impaction, constipation. Major procedures performed during your ED visit: N/A (not applicable). Given significant stool burden - recommend bowel clean out regimen with daily senna and dulcolax as well as miralax twice daily and MOM (Milk of Magnesia) twice daily for bowel clean out. CT (computerized tomography) abd/pelvis with contrast completed. CT imaging supports significant colonic gas and large stool burden in the sigmoid and rectal vault. Patient underwent fecal impaction in the ED with improvement in symptoms. discharged back to facility in improved condition. History: Over the last 2 months patient has been having alternating constipation and diarrhea. Last BM was this morning, but patient can't remember last normal bowel movement before that. Over the last 2 months when he does have a formed BM they are hard and small. R87's March MAR (Medication Administration Record) documents: Dulcolax stool softener (Docusate) 100 mg qd (every day) for constipation started 3/24/24, Senna 8.6 mg qd for bowel clean out started 3/23/24, MOM 400 mg/5 ml (milliliters) 15 ml BID for bowel clean out started 3/23/24, Miralax 17 grams BID for constipation started 3/24/24. Review of R87's BM record documented: 3/15/24 AM medium/mushy. 3/18/24 AM small/sausage w/cracks, 3/19/24 PM medium/mushy. After return from the ER on [DATE]: AM large/watery, 3/29/24 AM medium/watery. On 4/2/24 at 3:02 PM during the daily exit meeting, the facility was advised R87 does not have diagnosis or size indicated for his Foley catheter. On 4/3/24 at 3:32 PM Surveyor met with NP-N regarding R87's catheter. Surveyor advised NP-N R87 does not have a diagnosis for his Foley catheter and has orders to change the catheter PRN with no size indicated. NP-N reported the diagnosis for R87's catheter is neurogenic bladder. NP-N reported in 2023 he had an obstruction and was seen by urology in the hospital. Surveyor asked where this information was located, as it is not in the resident's medical record. NP-N stated: I have access to epic and had to search his records to find it. On 4/3/24 at 3:15 PM during the daily exit meeting, the facility was advised of concern the resident admitted with a Foley catheter on 2/2/24 with no diagnosis for the catheter and no orders for a specific size to be used with order to change PRN. There was no evidence the facility did any follow up to indicate a need for the catheter or possible plan for removal. On 4/4/24 at 9:22 AM Surveyor advised Director of Nursing (DON)-B of concern R87 did not have a care plan for constipation, lack of assessment/monitoring of BM's, and no diagnosis or plan for discontinuation of the Foley catheter. No additional information was provided. On 4/4/24 at 10:18 AM Surveyor met with DON-B to discuss R87's BM documentation. Surveyor asked when the NOC nurse pulls the BM record, how is it determined if there is a need for intervention. DON-B reported the nurse will look to see if the resident had a BM in the last 3 days. Surveyor asked if the resident was marked as having 1 small BM would there be a need for intervention. DON-B stated: Probably not, if he was marked for a BM. Surveyor asked if there was any consideration of the size or consistency of BM. DON-B reported she could not speak to how the Supervisor interprets the report. Surveyor confirmed, so potentially a resident could have only 1 small BM over a period of 6 days without intervention? DON-B stated: I understand what you're saying, going forward we will do education to determine BM size, consistency and pattern to determine if interventions are needed. Surveyor advised DON-B of concern of lack of BM monitoring. R87 was sent to the ER for constipation on 3/22/24. Upon return to the facility documentation indicated a large watery BM on 3/23/23 and then no BM documented for a period of 5 days without intervention until 3/29/24 documented a medium watery stool. DON-B stated: I understand what your saying, the watery stool on 3/29 could have still been constipation with loose stool around it. I will be taking a look at the program and make some revisions. Surveyor was not provided R87's admission bowel and bladder assessment and no additional information was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility did not ensure medications were administered timely for 1 (R34) of 6 residents reviewed for medication administration. R34 did not receive 8 PM or be...

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Based on record review and interview, the facility did not ensure medications were administered timely for 1 (R34) of 6 residents reviewed for medication administration. R34 did not receive 8 PM or bedtime medications until 11:00 PM. Findings: The facility policy and procedure entitled Medication Administration dated 4/2024 states: 10. Miscellaneous: . g) Medication administration times will be a variation of the list below based on resident centered care or will follow a physician's order if a specific time is indicated. PM - 1500-2100 (3:00 PM-9:00 PM), HS (bedtime) - Upon retiring. Surveyor reviewed R34's Medication Administration Record (MAR) for 3/24/2024. Surveyor compared the signatures on the MAR to the nursing schedule for 3/24/2024. Surveyor noted the 8 PM and HS medications were signed out by Licensed Practical Nurse (LPN)-G. LPN-G was on the nursing schedule for the night shift on 3/24/2024 from 11:30 PM to 6:30 AM. On 3/24/2024, LPN-G signed out the following medications: 8 PM -lidocaine patch to be removed. -metoprolol tartrate 25 mg -Senna 8.6 mg HS -atorvastatin 80 mg -cranberry 450 mg -diazepam 2 mg -Florajen women 15 billion cell capsule -melatonin 8 mg -nortriptyline 50 mg -phenobarbital 97.5 mg -tizanidine 2 mg -warfarin 4 mg On 4/4/2024 at 9:32 AM, Surveyor shared with Director of Nursing (DON)-B the confusion as to why LPN-G signed off R34's 8 PM and HS medications when according to the nursing schedule, LPN-G did not start working until 11:30 PM. Surveyor asked DON-B if LPN-G came in early for the shift. DON-B pulled up R34's MAR on the computer and was able to see R34's medications for 8 PM and HS medications were signed out by LPN-G at 11:00 PM. DON-B stated R34 did get all the ordered medications but not as scheduled. On 4/4/2024 at 12:55 PM, Surveyor attempted to call LPN-G for an interview but the phone was not answered. On 4/4/2024 at 1:34 PM, Surveyor shared with Nursing Home Administrator (NHA)-A the concern R34 did not receive 8 PM and HS medications on 3/24/2024 until 11:00 PM. On 4/4/2024 at 1:50 PM, DON-B stated an agency nurse was working second shift on 3/24/2024 and did not pass any medications so the night shift nurse passed the medications when she came on. DON-B stated the facility was not aware R34 did not get medications until the next shift until the concern was brought forward by Surveyor. No further information was provided at that time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not keep 2 (R401 and R33) of 5 residents reviewed free from unnecessary d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not keep 2 (R401 and R33) of 5 residents reviewed free from unnecessary drugs. 1. On 3/26/24 R401 was prescribed Memantine 5 mg by mouth every day for depression. Depression was not included on R401's diagnoses. 2. On 5/6/23 R33 was prescribed Phenytoin 100 mg by mouth three times a day for seizures. Seizures was not included on R33's diagnoses. Findings include: 1. R401 was admitted to the facility on [DATE] with diagnoses of chronic obstructive pulmonary disease, congestive heart failure, muscle weakness, dementia, and pulmonary hypertension. Surveyor reviewed R401's physician orders and noted on 3/26/24, R401 was prescribed Memantine 5 mg by mouth every day for depression. Surveyor noted R401 did not have a diagnosis of depression. R401's admission MDS (minimum data set) dated 3/29/24 indicates a BIMS (brief interview for mental status) score, which indicates R401 is cognitively intact. R401's MDS indicates she has no hallucinations, delusions, or wandering behaviors. R401's comprehensive care plan contains the following significant focused problems with interventions: R401 has impaired decision making related to mild dementia, forgetfulness, and impulsiveness. Goal: R401 demonstrates optimal participation in daily decisions. Interventions include: Daily orientation to facility routines and activity schedules; Use environmental cues (e.g. pictures, signs, clocks, calendars, color coding of environment) to stimulate memory and promote appropriate behavior; Provide consistent physical environment and daily routine; Avoid demands for abstract thinking if resident can only think in concrete terms. Surveyor reviewed R401's Medication Administration Record (MAR) for April 2024 which included Memantine 5 mg by mouth every day for depression. Surveyor noted R401 did not have a diagnosis of depression. Surveyor interviewed DON-B on 4/3/24 at 2:12 pm who indicated a resident within the facility will typically follow with the facility psych Nurse Practitioner (NP) while taking an antidepressant. DON-B was unable to confirm if R401 had a diagnosis of depression and if R401 would be following with the facility psych NP. DON-B stated she was going to get clarification on the reason for R401 taking Memantine. On 4/4/24 at 9:54 am, DON-B notified Surveyor she clarified with Nurse Practitioner (NP)-N that R401 did not have a diagnosis of depression and R401 was receiving Memantine for diagnosis of dementia. DON-B notified Surveyor that a new order had been placed indicating R401 was taking Memantine for dementia. 2. R33 was admitted to the facility on [DATE] with diagnoses of dementia, palliative care, major depressive disorder, insomnia, anxiety, and muscle weakness. Surveyor reviewed R33's physician orders and noted on 5/6/23 Phenytoin 100 mg by mouth three times daily was being prescribed for seizures. R33's quarterly MDS dated [DATE] indicates a BIMS score of 11, which indicates moderate cognitive impairment. R33's MDS indicates she is taking an antianxiety medication. Active diagnosis on R33's MDS include dementia, depression, and diabetes. R33 uses a wheelchair for ambulating, and is dependent with toileting, bathing, and dressing. R33's comprehensive care plan contains the following significant focused problems with interventions: R33 has impaired decision making related to impaired cognition (forgetfulness). Goal: R33 demonstrates optimal participation in daily decisions. Interventions include: Daily orientation to facility routines and activity schedules; Use environmental cues (e.g. pictures, signs, clocks, calendars, color coding of environment) to stimulate memory and promote appropriate behavior; Provide consistent physical environment and daily routine; Avoid demands for abstract thinking if resident can only think in concrete terms R33's psychosocial well-being is impaired related to childhood. Goal: R33 will have improved psychosocial well-being. Interventions include: Provide emotional support and validate concerns/feelings; Facilitate development of peer relationships/participation in activities. R33 has a mood state problem related to depression /anxiety as evidenced by anti-depressant use, skin picking. Goal: R33 will have improved mood as evidenced by no thoughts, verbalizations or depressive bxs (behaviors). Interventions include: Administer antidepressant medication as ordered and monitor for adverse side effects; Observe and document effectiveness of mood enhancement medication; Monitor behaviors and observe for patterns or triggers: having wounds or dry skin; Encourage non-pharmacological interventions that improve mood, including participation in activities, physical exercise as able, music therapy, socializing with peers and/or staff, or communication with family; Encourage resident to leave their room if able including not limited to courtyard and gardens, Apartment store, beauty shop, chapel, atrium, [NAME] Center. Staff to assist as needed. R33 has potential for drug related complications associated with use of psychotropic Medications. Goal: R33 will remain free of drug related cognitive/behavioral impairment, gait disturbance, hypotension or movement disorder. Interventions include: Observe, document, report to Medical Director (MD) as needed (prn) signs and symptoms of drug related complications; Maintain behavior monitoring program; Describe: every shift behavior monitoring; Monitor for target behaviors/symptoms and document per facility protocol; See the Fall Prevention Plan of Care; Monitor resident's mood and response to medication; Refer to psychological services as needed; Attempt non pharm interventions prior to prn usage. Goal: R33 will receive lowest therapeutic dose for control of symptoms by/through review date. Interventions include: Consult with pharmacy, MD to consider dosage reduction when clinically appropriate. Surveyor reviewed R33's MAR for April 2024 which included Phenytoin sodium extended 100 mg capsule by mouth three times a day for seizures. Surveyor notes R33 did not have a diagnosis of seizures. Surveyor interviewed DON-B on 4/3/24 at 11:54 am. DON-B confirmed R33 was receiving Phenytoin 100 mg three times daily for seizures. DON-B was unable to confirm if R33 had a diagnosis of seizures and stated she was going to get clarification. Surveyor interviewed Nurse Practitioner (NP)-N on 4/3/24 at 3:31 pm who indicated R33 is receiving Phenytoin for diagnosis of seizures. NP-N indicated she confirmed R33 has a diagnosis of seizures by looking at R33's previous hospital records dating back to 2013. NP-N stated R33 did not have a diagnosis of seizures listed on the facility records. NP-N indicated R33 will have frequent Phenytoin drug lab levels drawn to manage R33's Phenytoin prescription. On 4/3/24 at 3:38 pm, Surveyor notified Nursing Home Administrator (NHA)-A and DON-B of concerns with R33 having an order for Phenytoin to take for seizures and the facility not having a diagnosis of seizures for R33. Surveyor requested additional information if available. On 4/4/24 at 10:55 am, DON-B notified Surveyor that seizures has now included on R33's facility diagnoses.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interviews and record review the facility did not ensure that drugs and biological's used in the facility were labeled to include the expiration date when applicable, drugs were ...

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Based on observation, interviews and record review the facility did not ensure that drugs and biological's used in the facility were labeled to include the expiration date when applicable, drugs were not expired, and drugs were stored under proper temperature controls for 2 of 4 medication carts and 1 of 2 medications rooms observed. The facility policy titled Medication Administration revised 4/24 documents (in part) . .Policy: The facility following current professional standards of practice, regulations and published drug administration guidelines will maintain a medication administration system that will safely prepare, administer, and store resident medication. 4. Safety j. Expiration dates on all medication packaging/vials/bottles/patches must be checked prior to administration. k. All medication must be labeled and dated when opened. 8. Injections - IM (intramuscular), Subcutaneous and/or Intradermal b. Insulins - follow pharmacy guidelines for expiration after opening. 10. Miscellaneous i). All medications that are stored in refrigerators must have refrigerator temps checked AM/PM. Temps must be documented on refrigerator temp log and stay within range on the bottom of the log. The facility Pharmacy guidelines document to discard the following insulin after 28 days after opening: Lispro kwik pen, Lantus vial, Humulin R vial, Novolog pen, Semglee vial. On 4/2/24 at 9:20 AM Surveyor observed the SV1 medication room. Surveyor noted the refrigerator, which contains medications, had a thermometer on the 1st shelf which indicated a temperature reading of 30 degrees. Inside the refrigerator surveyor observed 4 insulin pens, a locked clear plastic box containing boxes of insulin vials, an opened box of Bisacodyl suppositories and a box containing a vial of TB (tuberculosis) solution. On 4/3/24 at 9:26 AM Surveyor recheck of the SV1 medication room refrigerator thermometer indicated a reading of 32 degrees. Surveyor noted the same contents inside the refrigerator. Surveyor observed the temperature log on the front of the refrigerator documented: 4/1/24 AM 35 degrees, PM 37 degrees. 4/2/24 AM 35 degrees PM 30 degrees 4/3 AM 32 degrees The bottom of the temperature log documented: Recommended temperature is 36-46 degrees Fahrenheit. If the temperature is above or below the recommend temperature take immediate action. - take corrective action to maintain recommended temperatures: Check and replace thermometer if needed, have maintenance check refrigerator. - Notify B&G/Supervisor. - Remove items to regulated refrigerator. On 4/3/24 at 1:05 PM Surveyor recheck of the SV1 medication room refrigerator thermometer indicated a reading of 34 degrees. Surveyor noted the same contents inside the refrigerator. Surveyor asked Licensed Practical Nurse (LPN)-P to verify the refrigerator temp of 34 degrees. LPN-P stated: I checked it this morning, it was 32. Surveyor advised LPN-P the log sheet indicates the temperature is to be between 36-46 degrees, and asked if she notified anyone the temperature was 32 degrees this morning. LPN-P stated: No. I had the door open for awhile digging for stuff, so it may not have read correctly. I'm not sure who is in charge of making sure the temperature is right. On 4/3/24 at 9:29 AM Surveyor observed the 2nd floor middle medication cart. Inside the drawer Surveyor located plastic bags containing insulin pens and vials. Surveyor observed 1 Lispro insulin pen and 2 Lantus vials belonging to R20 that were open and used, but not dated when opened and 2 Humulin R insulin vials belonging to R37 that were open and used, but not dated when opened. Surveyor showed LPN-O the above insulin's that were not dated when opened and asked if she knew how long insulin was good for, once opened. LPN-O stated: I think 28 days. On 4/3/24 at 9:39 AM Surveyor observed the SV2 back medication cart. Surveyor observed the following: A bottle of Docusate Sodium 100 mg - expired 1/23, a bottle of high potency multivitamin - expired 3/24, a bottle of Zinc 50 mg - best by date 1/24, a bottle of Slow Magnesium Chloride with Calcium - best by date 3/23. Plastic bags containing: 1 Lispro insulin pen belonging to R52 which was open and used, but not dated when opened, 1 Novolog insulin pen and 1 Semglee insulin glargine vial belonging to R76 that were open and used, but not dated when opened. Surveyor advised LPN-O of the expired medications and insulin that was not dated when opened. LPN-O reported she will discard all expired medications. On 4/3/24 at 3:15 PM during the daily exit meeting, the facility was advised of concern regarding expired medications, insulin that was open and used, but not dated when opened and the medication refrigerator below recommended temperature. No additional information was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not ensure residents were protected from potential abuse while an investi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not ensure residents were protected from potential abuse while an investigation of an allegation of abuse was being conducted for 1 of 2 Facility Reported Incidents reviewed. R34 made the allegation on 2/29/2024 at 7:00 PM that R100 entered R34's room and hit R34 in the head and twisted R34's left arm. R100 was moved to another unit/floor after the incident without increased supervision during the investigation into the allegation potentially putting the eight residents on the unit at risk for abuse. Findings: On 2/29/2024 at 10:23 PM in R34's progress notes, nursing charted around 6:55 PM, the nurse heard a noise of someone yelling and the nurse came out of the nurses' station and saw a Certified Nursing Assistant walking into R34's room to respond to R34. Nursing charted a little time after the nurse saw the supervisor and the police that R34 had called respond to R34 stating another resident had attacked R34. The nurse charted the nurse went to R34's room and checked R34's vital signs, which were stable. R34 was stable at that time and would continue to monitor. On 2/29/2024 at 11:59 PM in R100's progress notes, nursing charted R100 was transferred from [room number] to [different room number] without incident. Nursing charted staff were frequent at bedside, R100 was calm and adjusting to the new unit/room. Surveyor reviewed the Facility Reported Incident submitted to the State Agency. The summary provided by Nursing Home Administrator (NHA)-A stated R34 indicated that R100 came into R34's room and struck R34. R34 leaves the door to the room open due to self-declared claustrophobia. R100 initially walked down the hallway because R100 believed R100 heard someone screaming. Once stopping at R34's room, R100 proceeded to go in. R34 indicated that R100 hit R34 on the head and twisted R34's arm. After R100 was redirected by staff, an immediate head to toe nursing assessment was completed with no signs or symptoms of injury to R34. R100 had no recollection of the event although R100 was in R34's room. R34 was immediately safeguarded with R100 being relocated to another floor. R34 was placed on the 24-hour board and additional daily checks have found no indications of injury. Neither the facility nor the police were able to substantiate an assault by R100 had occurred. In an interview on 4/1/2024 at 10:09 AM, R34 stated R100 came into R34's room and R34 told R100 to get out. R34 stated R100 then hit R34 in the head and the nurse did not come in to help. R34 stated finally a CNA got R100 out of the room and transferred R100 to the second floor. On 3/1/2024 at 5:41 AM in R100's progress notes, nursing charted R100 wandered out of their room looking for a bathroom or looking for R100's room five times tonight and was redirected with no issues. R100 was alert to self and will monitor. On 3/2/2024 at 6:27 AM in R100's progress notes, nursing charted R100 wandered outside of the room three times and redirected to the toilet in the bedroom. On 3/4/2024, R100 was discharged from the facility. In an interview on 4/4/2024 at 8:04 AM, Surveyor shared with NHA-A the concern R100 did not have increased supervision after R100 allegedly abused R34. NHA-A stated R34 reports things all the time that are focused on either sexual things or allegations against members of the opposite sex. NHA-A stated R100 was an almost [AGE] year old confused person; the nurse manager was there, and a body check was done on R34 with no findings of injury. NHA-A stated R100 did not recall any incident so they could not verify R34 was actually hit by R100. NHA-A stated R100 thought there was a someone in distress so wanted to see what was going on and right after the incident, R100 was moved to an empty room on the second floor. Surveyor asked NHA-A what interventions were put in place to safeguard the residents on the second floor. NHA-A stated NHA-A would have to check and get back to Surveyor. In an interview on 4/4/2024 at 12:32 PM, NHA-A stated NHA-A and Consultant-E did a record review of the incident on 2/29/2024 and the facility did not put any protocols into place once R100 was moved to the other floor. NHA-A stated they did not consider R100 a risk due to R34's continuous allegations. NHA-A stated NHA-A understood where Surveyor's concern was coming from with an allegation of abuse that R100 should have been monitored more closely. In an interview on 4/4/2024 at 2:20 PM, Registered Nurse Supervisor (RN Sup)-F stated R100 was moved to the second floor after being interviewed by the police. RN Sup-F stated the police determined they would not take R100 into custody as R100 had no recollection of the event involving R34. Surveyor asked RN Sup-F how many residents were on the second floor unit R100 was moved to. RN Sup-F stated the new unit had 8-9 residents with one nurse and one Certified Nursing Assistant, so it was a much more monitored area than other units. RN Sup-F stated the residents on the new unit were there for rehabilitation so were more alert and would be able to notify staff if anything happened with R100. RN Sup-F stated R100 was put on the 24-hour board for monitoring throughout the rest of the shift. Surveyor asked RN Sup-F if R100 had any one-on-one supervision. RN Sup-F stated no. Surveyor asked RN Sup-F if R100 had increased supervision throughout the night. RN Sup-F stated RN Sup-F was only there until night shift started so was not sure what happened after that time. Director of Nursing (DON)-B was present during this interview. Surveyor shared the concern that R100 did not have increased monitoring after being moved to the second floor, potentially putting those residents at risk. DON-B stated the residents on the unit R100 was moved to were more alert and able to report any incidents that may have occurred. Surveyor shared with DON-B the documentation in R100's progress notes on 3/1/2024 and 3/2/2024 of R100 wandering and needing to be redirected multiple times on the night shifts and the concern staff were not aware where R100 had been while wandering. Surveyor shared with DON-B the concern other residents were not protected from a potential abusive situation while the allegation of abuse by R100 to R34 was being investigated. No further information was provided at that time.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, record review and interview, the facility was unaware that the dish machine was not working, and the facility did not have a process in place to ensure the high temperature dish ...

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Based on observation, record review and interview, the facility was unaware that the dish machine was not working, and the facility did not have a process in place to ensure the high temperature dish machine was properly working for 1 of 1 kitchen which has the potential to affect all 95 residents within the facility. *During an observation of the high temperature dish machine, the temperature gauges outside of the dish machine were not indicating that the dish machine was reaching an appropriate temperature. *The facility did not have a process in place to verify the temperature of the high temperature dish machine. Findings include: The facility police, entitled Food Services Policy and Procedure, revised date 8/21, states: Dish machine wash and rinse water should be maintained at temperatures. Manufacturer's instructions must always be followed. High Temperature Dishwasher (heat sanitization) use hot water to clean and sanitize. The temperature of the final sanitizing rinse must be at least 180F. Prewash cycle - 150F minimum Wash cycle - 160 F minimum Rinse cycle - 160F minimum Final Rinse - 180F minimum Procedure: 2 (iii) Prior to each period of use, record wash and final rinse temperatures on the Dish machine Temperature Record form. (iv) Run dishwasher test strips into the dish machine once a week to make sure the water temperature reached proper sanitizing temperatures. On, 04/01/24, at 09:250 AM, Surveyor and Food Service Manager-C were touring the dish washing area of the kitchen. Surveyor asked Food Service Manager-C what type of dish machine is being used and she stated that she thinks it is a low temperature dish machine. Surveyor observed the dish machine to actually be a high temperature dish machine. During this observation two staff were using the dish machine. One staff was on the dirty side and the other staff was on the clean side removing the clean dishes from the conveyor. Surveyor observed the clean side counter to have a lot of food debris on it. Surveyor watched 4 dirty bins of dishes be put through the dish machine and noticed that the outside gauge needle on the dish machine did not move on the rinse and prewash. Surveyor asked Food Service Manager what temperature the dish machine is supposed to go up to. Food Service Manager-C stated that it should be 160F for the wash cycle and 180F for rinse cycle. Surveyor asked Food Service Manager-C to observe the gauges as a load of dishes went through the dish machine. Food Service Manager-C confirmed that the dish machine gauge did not move. Surveyor observe the dish machine temperature log on the wall and noted that there was no documentation of any temperature for AM on 4/1/24. Surveyor asked Food Service Director-D if there is process in place to verify that the dish machine and outside temperature gauges are in fact working. Food Service Director-D stated that they record the temperature that are show on the gauge outside of the dish machine. Surveyor again asked how thy verify that the outside gauges are working. Food Service Director-D clarified if Surveyor was asking about using a test strip inside the dish machine and stated that she would go find one. Food Service Director-D returned to the kitchen about 10 minutes later with a test strip and stated that she had to go across campus to another kitchen to get a test strip because they don't use them in their kitchen on a regular basis. Surveyor observed Food Service Director-D place the test strip in between the tines of a fork and went to put the dirty dish bin through the dish machine. Food Service Director-D noticed that the bin was not moving on the conveyor belt. Once of the staff informed her that the conveyor belt wasn't working as of the morning. Food Service Director-D then manually pushed the dirty bin into the dish machine. She then went to the side of the dish machine to monitor the temperature gauges. Food Service Manager-D proceeded to tap the gauges with her hand while stating that the dish machine was not coming to temperature. Food Service Director-D informed Surveyor that she would not be able to put the test strip through because the dish machine was not working. Surveyor asked if she was aware that the dish machine was not working properly as of the morning, and she stated that she was not aware until now. Food Service Director-D then instructed staff to stop using the dish machine and to take all dishes across campus to another kitchen. She instructed that disposable paper products would have to be used for lunch and they would call and get a repairman out to the facility as soon as possible. Food Service Director-D informed Surveyor that she will put a plan in place going forward to start doing weekly verification of internal temperature of the dish a machine and make sure that staff are verifying temperature of dish machine at the start of dishwashing. Surveyor requested a copy of the dish washing policy and procedures as well a copy of the dish washing log for February and March 2024. The facility provided a copy of the dish machine policy as well as the temperature logs for the dish machine. Surveyor noted that February 2024 log is completed for the temperature daily, however there are no employee initials for any of the dates. Surveyor reviewed March 2024 log and it is completely correctly. On 04/01/24, at 03:03 PM, during the end of day meeting with Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B and Consultant-E, Surveyor informed them of concerns with the high temperature dish machine temperature gauges not working properly and lack of a process in place to verify internal temperature of the dish machine. No additional information was provided at this time.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on observations, interview, and record review the facility does not have a comprehensive water management plan, transmission based precautions for COVID were not followed, and the N95's in use w...

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Based on observations, interview, and record review the facility does not have a comprehensive water management plan, transmission based precautions for COVID were not followed, and the N95's in use were not fit tested for staff. This deficient practice has the potential to affect all 95 residents residing in the facility at the time of the survey. * The facility does not have a current water management team that meets on a regular basis, there were no flow charts specific to the facility to determine areas of concern or interventions implemented on closed units to prevent the spread of opportunistic pathogens (Legionella) in the facility's water systems, and the water management plan was not included in the facility assessment. * R18 tested positive for COVID-19. Certified Nursing Assistant (CNA)-I and CNA-J were observed entering R18's room without wearing the appropriate personal protective equipment. Staff had not been fit tested for N95's on an annual basis and Registered Nurse-K was observed wearing an N95 mask that RN-K had not been fit tested for. Findings include: The facility's Water Management Plan Manual last reviewed on 5/2022 states: SCOPE: The water management plan (WMP) outlines procedures for minimizing the risk of disease associated with water systems at one site. The water systems on the site are described in tables and flow diagrams. the defined objective of the WMP is to minimize the risk of Legionella in building water systems but some control measures may be included to protect specifically against other pathogens as well as chemical hazards (e.g. via back flow prevention). Legionella control measures are to be implemented with best practices for minimizing physical and chemical hazards. ORGANIZATION: the WMP will be overseen by the team leader and members listed in the Team section. STRATEGY: . 1. Identify and describe the building water systems: Conduct a water systems survey, list salient information about each system, and show the systems in flow diagrams. 3. Establish control locations: For the water systems that present a significant Legionella risk, determine points or steps at which Legionella control measures can be applied. On 4/4/2024 Surveyor requested the facility WMP to review. Nursing Home Administrator (NHA)-A stated the WMP was not able to be located in the facility and the Director of Maintenance (DoM)-R was on vacation. NHA-A stated a copy could be emailed to Surveyor. Surveyor received and reviewed the facility's WMP and noted the WMP was last reviewed in May of 2022, the team listed in the WMP were no longer employed at the facility, and there was not a flow chart indicating potential areas of concern for the spread of opportunistic pathogens in the facility's water system. Surveyor also did not see the WMP in the facility assessment. On 4/4/2023 at 10:30 AM Surveyor interviewed NHA-A and Supervisor of buildings and grounds (SoB&G)-S. Surveyor asked if there was a water management team that met on a routine basis. NHA-A and SoB&G-S were unsure if there was a team or if anyone met regularly regarding the WMP. NHA-A stated that during the monthly Quality Assurance and Performance Improvement committee meets the DoM-R will say something about the facility WMP. Surveyor asked NHA-A if NHA-A was involved with the WMP or meetings specific to the facility WMP and control measures to prevent opportunistic pathogens in the facility's water systems. NHA-A responded that NHA-A is not familiar or involved with the WMP. SoB&G-S was also not familiar with the facility WMP, but the facility has pumps that were installed so water is circled through the building so there is not standing waster in the facility's water system. Surveyor asked if there were any closed units in the facility. SoB&G-S stated that one wing with ten bedrooms has been closed for at least a year if not more. Surveyor asked if the toilets and faucets are run routinely for flushing them out. SoB&G-S was not sure if that was being done on routinely. NHA-A was not sure if there was any schedule for flushing of any unused sinks and toilets in the facility. NHA-A stated that NHA-A would ask DoM-R about surveyors concerns once back from vacation. Surveyor notified NHA-A that the WMP was not included in the facility assessment and there was not a flow chart specific to the facility to indicate areas of concerns that opportunistic pathogens (Legionella) can be located, NHA-A stated NHA-A would look into it. No further information was provided at this time. On 4/4/2024 at 11:00 AM Surveyor interviewed Infection Preventionist (IP)-H who stated IP-H was not part of a WMP committee. IP-H stated IP-H thinks DoM-R will share information in the safety committee meetings, but not sure if it is specific to the WMP. IP-H stated IP-H was not aware that is something IP-H should be involved with but will talk with DoM-R about the WMP committee once back from vacations. No further information was provided at this time. 2.) Review of the facility policies and procedures indicates the facility follows the Centers for Disease Control and Prevention (CDC) guidelines for COVID-19 in the publication Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic dated 3/18/2024 which states: 2. Recommended infection prevention and control (IPC) practices when caring for a patient with suspected or confirmed SARS-CoV-2 infection: . Personal Protective Equipment: -HCP (healthcare personnel) who enter the room of a patient with suspected of confirmed SARS-CoV-2 infection should adhere to Standard Precautions and us a NIOSJ Approved particulate respirator with N95 filters or higher, gown, gloves, and eye protection (i.e., goggles or a face shield that covers the front and sides of the face). -Respirators should be used in the context of a comprehensive respiratory protection program, which includes medical evaluations, fit testing and training in accordance with the Occupational Safety and Health Administration's (OSHA) Respiratory Protection standard. On 4/1/2024 at 11:15 AM, Surveyor observed a sign on R18's door that indicated R18 was in droplet precaution isolation. An isolation caddy was hanging on the outside of the door with gowns and gloves in the pockets. No eye protection was in the caddy. Surveyor had been informed upon entry into the facility that morning that R18 had tested positive for COVID-19 either that morning or the day prior. Surveyor observed the door to R18's room was open and R18 was sitting in a wheelchair in the middle of the room watching television. R18 did not have a mask on. Surveyor observed Certified Nursing Assistant (CNA)-I enter R18's room and assisted R18 with changing the station on the television. CNA-I had on a surgical mask and gloves. CNA-I did not put on a gown or put on an N95 mask. CNA-I then left R18's room and entered other resident rooms to provide assistance as needed. At 11:27 AM, Surveyor interviewed CNA-I. Surveyor asked CNA-I what kind of isolation R18 was in. CNA-I stated R18 tested positive for COVID-19 so when you go in to do cares with R18, you need to put on an N95 mask, eye protection, and a gown, but if you are just going in the room, all you need to wear is a surgical mask. On 4/3/2024 at 8:37 AM, Surveyor observed R18's door to the room was slightly ajar. R18 could be heard with a congested cough. A droplet isolation sign was hanging on the doorjamb with an enhanced barrier precaution sign underneath and not visible. No contact isolation sign was found. The droplet isolation sign indicated eye protection was necessary, but no eye protection was seen in the caddy hanging on the door. Registered Nurse (RN)-K was passing medications at the end of the hallway and was wearing an N95 mask. All other staff on the unit were wearing surgical masks. At 8:48 AM, CNA-J was observed to be wearing a surgical mask below the nose. CNA-J put on a gown and gloves, pulled the surgical mask over the nose, and entered R18's room to answer the call light and provide the breakfast tray. CNA-J had removed the gown and gloves prior to exiting R18's room and the surgical mask was below the nose. CNA-J realized the call light was still activated. CNA-J put on a clean gown without tying the ties and entered R18's room. CNA-J turned off the call light, removed the gown, and exited R18's room. R18 requested CNA-J turn off the overbed light as CNA-J was leaving the room. CNA-J returned to the room, leaned over R18, and turned off the overbed light. CNA-J did not have a gown, gloves, or eye protection on and had a surgical mask that did not cover CNA-J's nose when CNA-J leaned over R18 to turn off the light. Surveyor asked CNA-J what protective equipment should be used when going into R18's room. CNA-J stated if you are doing cares, you would put on an N95 mask and eye protection, but if you are just going in to drop off a tray, just a regular mask and gown would worn. Surveyor asked CNA-J if CNA-J had been fit tested for an N95 mask. CNA-J stated they were fit tested for an N95 mask a while ago but could not remember when. On 4/3/2024 at 9:00 AM, Surveyor observed RN-K to have an N95 mask on and eye protective glasses on the top of the head. RN-K stated RN-K keeps the glasses on the head so if RN-K has to go into a COVID-19 positive room, RN-K is ready. RN-K stated RN-K decided to wear the N95 mask all the time while working for RN-K's protection and those of others. Surveyor asked RN-K what should be worn by staff when entering R18's room. RN-K stated they should have the gown, gloves, N95, and eye protection whenever they enter the room, not just when doing cares. Surveyor asked RN-K if RN-K had been fit tested for an N95 mask. RN-K stated RN-K was fit tested a couple of years ago for a green N95 mask and a white N95 mask. RN-K was wearing a green and white striped N95 mask. Surveyor asked RN-K if RN-K had been fit tested for the N95 mask RN-K was wearing. RN-K said no. On 4/3/2024 at 9:39 AM, Surveyor shared with Infection Preventionist (IP)-H and Wound Care RN-M the observations and interviews with CNA-I and CNA-J. IP-H stated the CNAs are getting confused with enhanced barrier precautions and COVID-19 precautions. IP-H stated they follow the current CDC guidelines and any staff entering the room should wear gown, gloves, N95, and eye protection. On 4/3/2024 at 2:07 PM, Surveyor shared with IP-H, Wound Care RN-M, and Quality RN-L the conversation with RN-K about the N95 mask RN-K was wearing and not being fit tested for it. Wound Care RN-M stated they fit test ever new employee as they come through the door but have not done them annually. IP-H stated they identified that early on and started a project of a log with dates that they fit test and they have a few different mask models that they fit test. On 4/3/2024 at 3:37 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the observations of CNA-I and CNA-J not wearing the appropriate personal protective equipment when entering R18's COVID-19 positive room and RN-K wearing an N95 mask that RN-K had not been fit tested for. No further information was provided at that time.
Jan 2024 4 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to implement interventions when 1 of 6 residents (R5) reviewed for e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to implement interventions when 1 of 6 residents (R5) reviewed for elopement out of a total sample of 11 was assessed as being at risk for elopement. R5, who was described as extremely confused, was assessed as being high risk for elopement on 12/14/23 and should have had a departure alert bracelet in place at that time. R5 was last seen on 12/16/23 between 4:00 PM and 4:15 PM. Staff identified that R5 was not in the building at 4:30 PM. R5 crossed a heavily traveled 4 lane street and was found by a neighbor in their yard at 4:50 PM. The resident was outside unsupervised and without the staff's knowledge of the resident's whereabouts for approximately 20 minutes. R5 did not have a wanderguard placed until after the elopement. Failure to implement interventions for a person who was at high risk for elopement created a finding of immediate jeopardy, which began on 12/16/23. NHA A (Nursing Home Administrator) DON B (Director of Nursing) CCO (Chief Clinical Officer) and COO (Chief Operating Officer) were notified of the immediate jeopardy on 01/10/2024 at 4:23 PM. The immediate jeopardy was removed on 12/18/23; however, the noncompliance continues at a scope/severity of D (potential for more than minimal harm/isolated) as the facility continues to implement its removal plan. Findings include: A review of a facility policy titled Wanderer Care, revised in January 2023, revealed, Policy: Measures will be taken to make every effort to be aware of the location of all residents and to provide safety for the identified wanderers . 2. Residents who are identified at risk to wander and high risk to wander must have an individualized plan of care completed by Social Services. 3. Wandering Risk Scale Directions and Use specified, d) Assess Resident in the following areas: i. Mental status, ii. Mobility, iii. Speech patterns, iv. History of wandering, v. Diagnosis of dementia e) Check the most appropriate box in each section. f) The score will total on the bottom right-hand side of the assessment. Scores of: 0-8 Low Risk to Wander; 9-10 At Risk to Wander; and 11 and above High Risk to Wander . b) If the resident is identified as At Risk to Wander. Initiate interdisciplinary care plan accordingly and follow plan of care. c) If the resident is identified as High Risk to Wander, the following actions must be taken: i. Initiate interdisciplinary care plan including specific approaches/interventions and time-measured goals. Review and update as needed, but no less than quarterly. ii. Inform patient representative of the identification methods being taken. iii. Apply [departure alert bracelet], provide name band, and label all clothing. iv. Once determined resident is a wanderer this information will be communicated to other departments via email. a. Resident's name and room number will be added to the wander list. b. Wander list will be updated by Social Services ongoing and reviewed weekly. c. Changes and updates as they occur will be forwarded to all departments by Social Services. v. The list of wanderers will be kept in a purple binder in all departments along with a picture and room number of each resident identified as a wanderer. R5 was admitted on [DATE] with diagnoses that included cerebral infarction (stroke), cerebrovascular disease, paroxysmal atrial fibrillation, and aphasia (a language disorder that affects a person's ability to communicate). R5's Wandering Risk Scale assessment, dated 12/12/23 completed by LPN Q (Licensed Practical Nurse) revealed as assessment score of 9. This indicates R5 is at risk to wander. R5's Wandering Risk Scale assessment, dated 12/14/23 recompleted by RN T (Registered Nurse)revealed a score of 11. This indicated R5 was at high risk to wander. R5's Care Plan revealed a Category initiated on 12/12/2023 that indicated R5 had impaired decision-making. Interventions directed staff to provide daily orientation to the facility routines and activity schedules, use environmental cues to stimulate memory and promote appropriate behavior, and provide a consistent physical environment and daily routine. The care plan did not address R5's elopement/wandering risk. Based on the facility's policy and procedure, staff should have developed and implemented a care plan and placed a departure alert bracelet on R5 among other interventions. There is no evidence this was completed. R5's Interdisciplinary Notes included the following entries: ~Documented by LPN Q and dated 12/16/2023 at 6:15 PM, R5 was noted to be missing from the unit at 4:30 PM. The note revealed the supervisor was notified, and staff searched all units' rooms, including the assisted living area. According to the note, staff also searched the outside facility perimeters. The note revealed that at 4:50 PM, the supervisor received a call from a staff member who lived across the street, who stated that the resident was found outside their house. Per the note, the resident was taken to the hospital for a medical evaluation. ~Documented by RN V and dated 12/16/2023 at 6:48 PM, RN V was notified at 4:35 PM that staff could not find R5. According to the note, the last known time the resident was seen was at 4:30 PM. The note revealed staff searched all the rooms on the unit, around the hallways, the front entrance area, the assisted living area, and the area outside the facility but could not locate the resident. Per the note, RN V immediately called DON B, who instructed the RN to call a code. The note revealed after RN V got off the phone with DON B, they received a phone call from someone who lived across the street from the facility, who stated that they found a resident who was extremely confused. The note revealed the caller reported they asked the person's name, but the person could not answer. According to the caller, it appeared that the resident had sustained a fall due to a skin tear on their hand. The note indicated they were able to confirm the person was, in fact, R5 after the caller described the individual's clothing. The police and ambulance were called to the scene. The note further indicated the resident would be evaluated at the emergency room (ER), and upon return to the facility, a departure alert bracelet would be placed. During an interview on 01/09/2024 at 2:29 PM, RN V stated they were notified by LPN Q at 4:35 PM that R5 was missing and was last seen between 4:00 PM and 4:15 PM. RN V indicated they called DON B and were told to call a missing persons code. RN V said that immediately after the call with DON B, a therapy employee who lived across the street from the facility called to see if the facility had a missing resident because an individual was found between the caller's garage and their neighbor's garage. RN V said the caller described what the person was wearing, and at that time, it was confirmed the person they found was R5. RN V said that the caller reported R5 appeared to have fallen because they had a skin tear on their hand, and the caller had already contacted emergency medical services (911) because they did not recognize the individual as a resident of the facility. RN V said on the day of the incident, R5 was wearing brown pants, a flannel shirt, socks, and shoes and indicated the resident could walk unassisted around their room. RN V stated R5 was not at risk for wandering according to their information in their electronic health record (EHR) and had not exhibited any exit-seeking behaviors prior to the event. RN V said they did not know R5's wander risk score but indicated if a resident was identified as a wander risk, this should be documented in their EHR and listed on the 24-hour board kept at the nurses' station on each unit (a method used to communicate information from shift to shift). RN V denied knowledge of a book with information about residents identified as at risk for wandering and stated the care plan should be updated for any resident identified as at risk for wandering. During an interview on 01/09/2024 at 3:15 PM, LPN Q said that during the medication pass on 12/16/23 at 4:30 PM, she noticed R5 was not in their room. LPN Q indicated that the resident was last seen at 4:15 PM. LPN Q said after she realized R5 was missing, she alerted staff and the RN supervisor, who called a missing person code. LPN Q stated they looked on the first, second, and basement floors and outside the facility but were unable to find the resident. LPN Q stated RN V then received a call from a therapy employee who lived across the street from the facility, who said she had found an individual and she was unsure if they were one of the facility's residents but had already contacted 911 and the resident was sent to the ER. LPN Q stated that R5 had a skin tear on their left hand and forearm before they went missing. LPN Q said the resident must have left the facility through the front door. LPN Q explained that based on the location of the resident's room, R5 would have turned left out of their room and then left at the lobby and out the front door. LPN Q said she felt the resident was able to leave out the front door because there was no receptionist at the time the resident left, and the door only alarmed if a resident wearing a departure alert bracelet approached the door. LPN Q said there was usually a receptionist until 8:00 PM each day. LPN Q stated she had conducted the resident's wandering risk scale on 12/12/2023 and determined the resident had a score of 1 or 2, which would indicate not at risk for wandering, but she was later told by the Quality and Clinical Support nurse she did it incorrectly and to correct it. LPN Q indicated that after she corrected the assessment, R5 scored a 9, which indicated the resident was at risk for wandering; however, she did not correct the assessment and identify the resident was at risk for wandering until after the resident eloped. LPN Q said once a resident was identified as at risk for wandering, the care plan was updated, and the 24-hour report board would list the resident as a wanderer. LPN Q said if these things had been done, it was possible R5's elopement could have been prevented. During an interview on 01/09/2024 at 3:30 PM, the Director of Admissions, who oversaw the receptionist, said the receptionist usually manned the front desk at the facility entrance from Monday through Friday from 8:00 AM to 8:00 PM and on Saturdays and Sundays from 9:00 AM to 5:00 PM. She said the doors automatically locked at 8:00 PM on Monday through Fridays and at 5:00 PM on the weekends but were only locked for entry from outside, not for exiting from the inside. The Director of Admissions indicated that on the day of R5's elopement, there was no receptionist on duty due to an emergency call-in, which left the front entrance unmanned. During an interview on 01/10/24 at 9:48 AM, RT W (Rehabilitation Technician), who found R5 at their house on 12/16/23, said that they lived less than a mile from the facility across a 4-lane busy street with a median in between the lanes. RT W indicated that crossing that street would be dangerous for someone with R5's mental status. RT W stated she found R5 in an alley between their garage and their neighbor's garage. RT W said at first, she did not recognize the individual they found as a resident of the facility, so she called 911. She said once the ambulance arrived, they asked if she knew who the individual was, and at that time, she noticed a bandage on the individual hand that looked to be a bandage typically used at the facility. RT W said the ambulance transported the individual to the ER, and she called the facility and spoke to an RN supervisor, who confirmed they had a missing resident. RT W recalled R5 was wearing a red plaid flannel shirt with a long-sleeved shirt under the flannel one, blue jeans, socks, and shoes. RT W stated they did not remember what the temperature was that day, but it was kind of misty outside. According to Weather Underground, the weather in [NAME] on 12/16/23 at 4:40 PM was 44 degrees Fahrenheit, winds out of the south/southeast at 16 miles per hour, and there was light rain. During an interview on 01/10/24 at 10:10 AM, the QCSN (Quality and Clinical Support Nurse) stated that the wander risk assessment done on admission for R5 was scored incorrectly with a score of 2 because the nurse initially checked the resident as being able to move without assistance in a wheelchair, was able to follow instructions, and could communicate. The QCSN stated R5 was ambulatory, could not follow instructions, and could not communicate. The QCSN said if the assessment had been accurate, R5 would have scored a 9 and a care plan addressing wandering would have been developed, and interventions would have been implemented. The QCSN stated the risk assessment conducted on 12/14/23 was inaccurate because it had both no history of wandering and history of wandering marked and stated the resident should have had a departure alert bracelet placed as an intervention with detailed, appropriate interventions regarding their wandering risk. During an interview on 1/13/2024 at 12:58 PM, NHA A stated they expected residents who were deemed as at risk for wandering/elopement were safeguarded by implementing increased observation, listing the resident on the 24-hour board, and staff on the unit conducting huddles to ensure all staff were aware of the potential for wandering and/or elopement. NHA A said if a resident was at risk for wandering, they were to place a departure alert bracelet on the resident, and/or staff were to provide one-to-one supervision as the very highest safeguard. NHA A said they had updated their policy and it now specified that any resident that scored a nine or above for their wander risk score would have a departure alert bracelet implemented. The immediate jeopardy that began on 12/16/23 was removed om 12/18/23 when the facility implemented the following actions: 1. R5 was sent to the ER and did not return 2. Wander Risk assessments were completed and behavior care plans were reviewed and updated as needed. 2. Changes were communicated by supervisors or at bottom of 24 hour board 3. Review and monitoring of residents upon admission and with change of environment or medical status for risk of change in behavior 4. Re-education of nursing staff on the following: - Difficult Behaviors, Management - Elopement precautions, Management - Monitoring of change of conditions and subtle behaviors that may precipitate behavior changes - Documentation and Care Planning 5. Mock Missing Resident Search to be scheduled next quarter 6. Audits will be completed weekly for 8 weeks to ensure the following: - Residents with change of conditions are on 24-hour board and discussed at clinical meeting. - Bi-monthly Behavior Meeting 7. Results will be analyzed and reported to QAPI (quality assurance and performance improvement) monthly for further recommendations.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to timely report an injury of unknown origin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to timely report an injury of unknown origin to the Administrator and the State Survey Agency for 1 (R4) of 2 sampled residents investigated for injuries of unknown origin. Findings include: The facility policy titled Abuse, Mistreatment, Neglect and Misappropriation of Resident/Client Property/Funds, Injury of Unknown Origin, revised in September 2023, revealed, .5. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by Administration to the Division of Quality Assurance (DQA) as soon as required by law. a) In the SNF, [Skilled Nursing Facility], the initial report will be sent to DQA no later than two (2) hours after the allegation is made if the event(s) that caused the allegation involves abuse or results in serious bodily harm; or no later than 24 hours if the event(s) that caused the allegation does not involve abuse and does not result in serious bodily harm. Per the policy, Reporting: When an employee suspects abuse has taken place, the situation and circumstances must be reported immediately to the Administrator or designee. 1. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by Administration to the Division of Quality Assurance (DQA) as soon as required by law. R4 was admitted to the facility on [DATE] with diagnoses of Alzheimer's disease, dementia with other behavioral disturbances, a history of transient ischemic attack (TIA), and a history of falling and a current diagnoses of fracture of the left orbital floor and roof. R4's significant change in status Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 12/25/2023, revealed R4 has severely impaired cognition and is dependent on staff for eating, oral hygiene, toileting hygiene, shower/bathing, upper and lower body dressing, putting on/taking off footwear, and personal hygiene. R4's Interdisciplinary Notes include the following: ~Completed by LPN L (Licensed Practical Nurse) dated 12/15/23 at 10:58 PM revealed CNA M (Certified Nursing Assistant) notified LPN L at 6:50 PM that R4 had an injury to their left eye and a nosebleed. The note revealed that upon assessment, LPN L noted the resident had a periorbital hematoma on their left eye along with a laceration under the eye. LPN L documented that no nasal bleeding was seen because CNA M stated they had cleaned up the blood. The note revealed that CNA M reported that while performing care on R4, the resident became combative, and the CNA thought the resident may have hit their eye on the wall on accident. The note revealed the supervisor was aware and notified the Medical Doctor (MD). The note revealed no new orders were received, but to continue monitoring the resident and notify the MD if any changes occur. ~Completed by LPN N dated 12/16/23 at 5:49 AM revealed bruising and swelling to R4's left eye remained. The note revealed the resident had swelling to the bridge of the nose. Per the note, R4 expressed having pain but refused acetaminophen when the nurse attempted to administer it. ~Completed by RN O (Registered Nurse) dated 12/16/23 at 10:43 AM indicated that upon further assessment, the resident was noted to have a small ecchymosis (bruise) on the lower lip and the resident's right eye was almost closed and the resident would not allow an ice pack. Per the note, R4 was given Tylenol. The note revealed the NP (Nurse Practitioner) was made aware, and the NP gave a new order to send the resident out for a computed tomography (CT) scan. R4's ED (Emergency Department) Radiology Results dated 12/16/23 revealed the resident had sustained a left inferior orbital (eye) bone blowout fracture with entrapment of the inferior rectus muscle and complete opacification (cloudy) of the left maxillary sinus with blood present, and additional fractures of the left medial orbit, which was mildly displaced, and multiple nasal bone fractures. A review of a facility Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report, dated 12/16/23, revealed the state survey agency was notified of the abuse allegation on 12/16/23 at 11:04 AM. The report was not submitted to the state survey agency timely. During a phone interview on 01/11/24 at 12:38 PM, CNA M stated they cared for R4 on 12/15/23 and provided incontinence care. CNA M stated they reported R4's injuries to the charge nurse right away after noticing the injuries. CNA M stated he worked the remainder of his shift that day (12/15/23). During an interview on 01/12/2024 at 2:11 PM, LPN N stated that they were working the floor on the third shift after the incident had occurred on the second shift. LPN N stated she came in early that night (12/15/23) and was stopped by CNA M, who asked if she had seen R4. LPN N stated that CNA M said he had reported it to the nurse who was there during the second shift. LPN N stated that when they went into R4's room, she saw that the resident's left eye was bruised and swollen, and the bridge of their nose was swollen. LPN N stated that CNA M told her the injury could have happened when they turned the resident, but they really did not know how it happened other than it occurred when they were providing care to the resident. LPN N stated that during report, LPN L reported to them that CNA M came to her and reported that R4 had a bruise under their eye and thought it could have happened from turning the resident or when the resident was being combative during care or hitting themselves. LPN N stated that R4 had a history of being combative and resistant to care. LPN N stated that LPN L told her that she had reported it to RN R. During an interview on 01/12/24 at 12:12 PM, RN O stated that she had come to work that Saturday (12/16/23) and was told by the night shift supervisor that R4 had bruising to their face. RN O stated that when she went to see R4, it was apparent the resident had swelling and bruising on their face, and throughout the morning, it got worse. During an interview on 01/13/24 at 1:22 PM, NHA A (Nursing Home Administrator) stated that he expected staff to investigate any injury of unknown origin and report it immediately to him and DON B (Director of Nursing). NHA A stated if deemed that a staff member may have caused the injury, that staff member should be suspended immediately pending the outcome of the investigation to protect all the residents that they cared for. During an interview on 01/13/2024 at 1:40 PM, DON B stated she expected staff to investigate and report any injury of unknown origin immediately to them. DON B stated if the incident involved a staff member, that person would be taken off the schedule immediately, pending the outcome of the investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to prevent further potential abuse of reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to prevent further potential abuse of residents following a report of injury for 1 of 2 sampled residents (R4) investigated for abuse. Findings include: The facility's Abuse, Mistreatment, Neglect and Misappropriation of Resident/Client Property/Funds, Injury of Unknown Origin, revised in September 2023, revealed, .1. Residents will not be subjected to abuse by anyone including, but not limited to, facility staff; other residents; consultants or volunteers; staff or other agencies; family members; legal guardians; friends; or other individuals. .5. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by Administration to the Division of Quality Assurance (DQA) as soon as required by law. Further review revealed Investigation: 1. When a specific staff member is implicated in the alleged abuse, the person(s) involved will be immediately removed from the patient care area and suspended without pay until the investigation is completed. This is for both the protection of the resident and the accused, allowing the investigation to begin without undue influence of the party/parties involved. All needs will be met for the affected resident. This will be done simultaneously with the removal of the employee(s). R4 was admitted to the facility on [DATE] with diagnoses of Alzheimer's disease, dementia with other behavioral disturbances, a history of transient ischemic attack (TIA), and a history of falling. On 12/16/23, R4 was diagnosed with a fracture of the left orbital floor and roof, . R4's Minimum Data Set (MDS) dated [DATE], revealed R4 had severe cognitive impairments for daily decision making and long and short term memory issues. The MDS also indicated that R4 was dependent on staff for activities of daily living. According to documentation in the Interdisciplinary notes, on 12/15/23 at 10:58 PM, CNA M (Certified Nursing Assistant) reported to LPN N (Licensed Practical Nurse) that R4 had an injury to their eye and a nosebleed. Upon assessment, LPN N noted R4 had a periorbital hematoma on their left eye and a laceration under the eye. CNA M reported that R4 became combative during cares and may have hit his eye on the wall. The physician was updated and indicated to monitor R4 and notify the physician of any changes. An Interdisciplinary Note dated 12/16/23 at 5:49 AM indicated that bruising and swelling remained to R4's left eye and swelling to the bridge of the nose. Per the note, R4 expressed having pain but refused acetaminophen when the nurse attempted to administer it. An Interdisciplinary Note dated 12/16/2023 at 10:43 AM, completed by Registered Nurse (RN) O indicated that upon further assessment, the resident was noted to have a small ecchymosis (bruise) on the lower lip and the resident's right eye was almost closed and the resident would not allow an ice pack. Per the note, R4 was given Tylenol. The note revealed the Nurse Practitioner (NP) was made aware, and the NP gave a new order to send the resident out for a computed tomography (CT) scan. A review of R4's ED [emergency department] Radiology Results dated 12/16/2023 revealed the resident had sustained a left inferior orbital (eye) bone blowout fracture with entrapment of the inferior rectus muscle and complete opacification (cloudy) of the left maxillary sinus with blood present, and additional fractures of the left medial orbit, which was mildly displaced, and multiple nasal bone fractures. During a phone interview on 01/11/2024 at 12:38 PM, CNA M stated they cared for R4 on 12/15/2023 and provided incontinence care. CNA M stated the resident's bed was up against the wall, and the resident was facing the wall when he started providing care. CNA M stated he did not notice the resident's face until he rolled the resident back toward him to finish incontinent care. CNA M stated they reported R4's injuries to the charge nurse right away after noticing the injuries. CNA M stated he worked the remainder of his shift on 12/15/23, and then the next day 12/16/23 During an interview on 01/12/2024 at 2:11 PM, LPN N stated that they were working the floor on the third shift after the incident had occurred on the second shift. LPN N stated she came in early on 12/15/23 and was stopped by CNA M, who asked if she had seen R4. LPN N stated that CNA M said he had reported it to the nurse who was there during the second shift. LPN N stated that when they went into R4's room, she saw that the resident's left eye was bruised and swollen, and the bridge of their nose was swollen. LPN N stated that CNA M told her the injury could have happened when they turned the resident, but they really did not know how it happened other than it occurred when they were providing care to R4. LPN N stated that during report, LPN L reported to them that CNA M came to her and reported that R4 had a bruise under their eye and thought it could have happened from turning the resident or when the resident was being combative during care or hitting themselves. LPN N stated that R4 had a history of being combative and resistant to care. LPN N stated that LPN L told her that she had reported it to RN R. During an interview on 01/13/24 at 1:22 PM, NHA A (Nursing Home Administrator) stated if believed that a staff member may have caused the injury, that staff member should be suspended immediately pending the outcome of the investigation to protect all the residents that they cared for. During an interview on 01/13/24 at 1:40 PM, DON B (Director of Nursing) stated if an incident involved a staff member, that person would be taken off the schedule immediately, pending the outcome of the investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to ensure nursing staff documented the admini...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to ensure nursing staff documented the administration of medication for 1 (R3) of 3 residents sampled for medication review. Findings include: The facility policy titled, Medication Administration, revised in December 2023, indicated, .[Medications] must be signed immediately after administration on the MAR [Medication Administration Record] or TAR [Treatment Administration Record] .A report will be run routinely from EMR [Electronic Medical Record] to monitor for incomplete documentation for MAR/TARs. R3 was admitted to the facility on [DATE] with diagnoses that included, in part, spastic hemiplegia (one-sided muscle tightness/contractions) affecting an unspecified side, quadriplegia (paralysis of all limbs), personal history of traumatic brain injury, an unstageable pressure ulcer of the right upper back, low back pain, hyperlipidemia, cardiac arrhythmia (abnormal heart rhythm), and epilepsy (neurological condition causing seizures). R3's Medication Record for 11/2023 found blanks (documentation omissions) on the medication administration record (MAR). There was no documentation to indicate medications had been administered or to explain a reason for potentially withholding the following medications: - 6:00 PM doses for ketotifen (ophthalmic antihistamine/decongestant) 0.025% eye drops on 11/07/2023, 11/12/2023, 11/15/2023, and 11/18/2023; - 6:00 PM doses for baclofen (skeletal muscle relaxant) 20 milligram (mg) on 11/07/2023, 11/12/2023, 11/15/2023, and 11/18/2023; - 6:00 PM doses for mexiletine (antiarrhythmic) 150 mg on 11/07/2023 and 11/18/2023; - 6:00 PM doses for acetaminophen (analgesic) 500 mg on 11/07/2023 and 11/18/2023; - 6:00 PM doses for sodium chloride (replacement preparation) one gram on 11/07/2023 and 11/18/2023; - [NAME] somni (HS; at bedtime) doses for atorvastatin (statin) 20 mg on 11/07/2023, 11/18/2023, and 11/19/2023; - 8:00 PM doses of levetiracetam (pyrrolidine anticonvulsant) 750 mg on 11/07/2023, 11/18/2023, and 11/19/2023; - 8:00 PM doses of polyvinyl alcohol (artificial tears) 1.4% eye drops on 11/07/2023, 11/18/2023, and 11/19/2023; - HS doses of polyethylene glycol 3350 (laxative) 17 gram/dose oral powder on 11/05/2023, 11/07/2023, and 11/19/2023; - 12:01 AM doses of baclofen 20 mg on 11/02/2023, 11/09/2023, 11/18/2023, 11/19/2023, and 11/24/2023; - 12:01 AM doses of mexiletine 150 mg on 11/02/2023, 11/09/2023, 11/18/2023, 11/19/2023, and 11/24/2023; - 12:01 AM doses of acetaminophen 500 mg on 11/02/2023, 11/09/2023, 11/19/2023, and 11/24/2023. R3's Medication Record for 12/2023 found blanks on the MAR. There was no documentation to indicate medications had been administered or to explain a reason for potentially withholding the following medications: - HS dose of atorvastatin 20 mg on 12/10/2023; - 8:00 PM dose of levetiracetam 750 mg on 12/10/2023; - 8:00 PM dose of polyvinyl alcohol 1.4% eye drops on 12/10/2023. During an interview on 01/13/24 at 1:40 PM, the DON B (Director of Nursing) stated she expected supervisors to monitor MARs and TARs at the end of each shift prior to leaving to reconcile any blanks on the MARs or TARs. Per DON B, if a nurse identified that a blank on a MAR was a mistake, the nurse was told to document that the medication was provided or, if not administered, to document the reason for not providing the medication. The DON said this process was used as a teaching tool so staff were aware of expectations. She noted the biggest problem was with agency staff failing to document at the end of their shift. DON B said that she had spoken with agency staff as well as the agency provider about her expectations.
Oct 2023 7 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure the residents with pressure injuries received nec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure the residents with pressure injuries received necessary treatment and services consistent with professional standards of practice to promote healing and prevent new pressure injuries from developing for 2 (R5 and R12) of 5 residents reviewed for pressure injuries. * R5 did not have a comprehensive assessment with measurements or treatment in place when a new open area was observed on [DATE] until [DATE] which allowed the open area to worsen to an unstageable, facility acquired pressure injury. * R12 did not have a comprehensive assessment of an open area when returned from the hospital. On [DATE] R12's open area healed; the facility continued to do R12's treatment on the healed open area. Findings include: The facility policy, entitled Pressure Ulcer Prevention, states: . Risk Factors- All individuals regardless of mobility, must be assessed for pressure ulcer development on admission, weekly for the first four weeks after admission, then quarterly and with any significant change in condition using the Braden Scale for Predicting Pressure Ulcer Risk. The risk assessment should identify which factors can be removed or modified. All risk factors should be addressed even if the total risk scores does not place the resident at risk for developing pressure ulcers. Primary Risks- Impaired or decreased mobility and deceased functional ability are the primary risk factors for pressure ulcers. Secondary Risks- after identifying residents who are bedfast or chairfast, the following characteristics further increase the risk of pressure ulcer development: - Advanced age - Decreased sensory perception . - Impaired diffuse or localized blood flow (generalized atherosclerosis or lower extremity arterial insufficiency) or other factors that affect perfusion and oxygenation (hypertension, diabetes, edema) - Exposure of skin to urinary and fecal incontinence, under nutrition, malnutrition, and hydration deficits. - Altered level of consciousness or cognitive impairment - Comorbid conditions such as diabetes mellitus, end-stage renal disease, thyroid disease . - History of healed pressure - Friction and shearing - Body temperature (fever or hypothermia) Skin Care and Early Treatment: Complete Skin Assessment- The complete skin assessment is an integral part of the Pressure Ulcer Prevention Program. It is through these inspections that early skin problems can be identified and interventions implemented. The complete skin assessment begins on admission to identify pre-existing signs suggesting that deep tissue damage has already occurred, and additional deep tissue loss may occur. Assessments should continue daily for residents at risk for skin breakdown. A weekly assessment should be completed on all residents. Accurate Documentation- Accurate documentation is needed to ensure continuity of care. The plan of care should address efforts to stabilize, reduce, or remove underlying risk factors; monitor the impact of the interventions; and modify the interventions as appropriate. The care plan should specifically address risk factors including pressure points, under nutrition, hydration deficits, and the impact of moisture. 1.) R5 was admitted to the facility on [DATE] and has diagnoses that include cerebral atherosclerosis, type two diabetes mellitus, congestive heart failure, chronic kidney disease, dementia, major depressive disorder, mild protein-calorie malnutrition, and was on Hospice. The facility assessed R5 needing limited assist with bed repositioning and extensive assist with dressing, toileting, and hygiene. R5 required a Hoyer lift for transfers and on [DATE] R5 was assessed to be a moderate risk for developing pressure injuries with a Braden score of 14. R5 was incontinent of bowel and bladder and was on a repositioning schedule when R5 was in bed. R5's skin care plan was initiated on [DATE] with the following interventions: - Monitor skin daily with cares, during baths, and weekly. Update medical doctor (MD) if indicated. - Apply lotion to arms and legs ever morning, night, and as needed - Assess for presence of risk factors. Treat, reduce, eliminate risk factors to extent possible. - Encourage physical activity, mobility, and rand of motion to maximum potential. - Assist with repositioning every two hours and as needed when in bed. Utilize draw sheet when available to minimize friction/ shear. Encourage side to side positioning when in bed. - Float heels with pillow under calves when in bed as tolerated. - Nursing will assess skin- upon admission, weekly on scheduled bath days, as needed, and with change in condition. Abnormalities will be reported to primary physician and wound team for follow-up. - Address pain as needed to promote resident comfort and to encourage adherence to interventions to maintain skin integrity. - Provide incontinence care as needed to keep skin clean as clean and dry as possible. Utilize barrier cream as needed to protect skin from incontinence. Change linens and clothing when wet to prevent prolonged exposure to moisture. - Moisture management- insure abdominal, groin, and chest folds are cleaned and thoroughly dried twice daily with morning and night cares. - Gel cushion to wheelchair to reduce pressure when up in wheelchair. - Tubi grip to bilateral upper arms for protection. On in the morning and off at bedtime. On [DATE] at 12:37 AM in the progress notes nursing charted R5 had a new open area, purplish in color, pinpoint size in sacral region. Barrier cream was applied and R5 was repositioned off back and onto side. On [DATE] R5 had an initial visit with the wound physician (Wound MD)-D and gave the following assessment: - Coccyx- full thickness, pressure: unstageable necrosis, 1.0 cm X 1.0 cm X 0.1 cm, moderate serous drainage, 100% slough - Treatment: Xeroform gauze with foam border gauze, change daily. - Palliative care goals: debridement not indicated - Objective: maintain healing phase, unavoidable secondary to general decline, R5 already has air mattress in place. Wound MD-D's following wound assessments are as follows: [DATE]- coccyx- pressure, unstageable necrosis, 1.0 cm X 1.0 cm X 0.1 cm, moderate serous drainage, 100% slough. -Chronic stable wound with insignificant amount of necrotic tissue and no signs of infection, monitor closely for now. [DATE]- coccyx- pressure, unstageable necrosis, 1.0 cm X 1.0 cm X 0.1 cm, moderate serous drainage, 100% slough. -treatment changed to apply Santyl to wound base once daily and cover with foam border dressing. On [DATE] at 1:48 PM Surveyor interviewed registered nurse supervisor (RN sup)-M who stated RN sup-M recalled R5 slightly but did not recall issues involving pressure injuries. Surveyor asked what the expectation is of staff when an area of concern or open area is identified on the resident. RN sup-M replied that the expectation is to notify the nurses (specifically a RN) so an initial assessment can be done that included measuring and description of the concerned area, then the physician should be notified for further direction on how to pursue, and then notification of the family or representative for the resident. On [DATE] at 10:00 AM Surveyor interviewed Wound MD-D who stated Wound MD-D did not recall R5 but would look at the notes written. Wound MD-D stated they were first made aware R5 had an opening on R5's coccyx on the initial visit on [DATE]. Surveyor asked Wound MD-D if a delay in treatment could cause a wound to worsen. Wound-MD-D stated most likely depending on the situation. Reading through R5's chart Wound-MD-D stated R5 had a lot of contributing factors that increased risk for skin breakdown such as R5's diagnoses, R5 having decreased mobility, and type two diabetes being main contributors. Wound MD-D stated that they did not see R5 for many visits, but wound was maintained once they got a treatment on it and did not decline with the three visits. Wound MD-D assessed R5 and with R5 being on hospice, it would be about maintaining that comfort level for R5. On [DATE] at 11:38 AM Surveyor spoke with Hospice RN-L who stated according to her notes, RN-L noted redness to R5's buttock area on [DATE] and encouraged facility staff to make sure R5 was being repositioned. RN-L stated RN-L was notified on Friday [DATE] by R5's family that R5 had an opening on R5's buttocks. RN-L stated RN-L went to the facility to assess R5 on [DATE] and noted an open area on R5's coccyx that measured 2.0 cm X 2.0 cm, red, a little slough with new tissue growth. RN-L stated RN-L put calcium alginate on R5's open area and covered with a border gauze. RN-L stated RN-L notified facility nursing staff, RN-L could not recall who was notified, and made facility staff aware that a dressing has been applied to R5's coccyx area and supplies were left. Surveyor asked RN-L if an order was obtained or if RN-L notified a physician. RN-L stated RN-L had not because RN-L was under the impression R5 was going to be seen by the wound care physician the following day (Saturday [DATE]). RN-L stated RN-L did a visit on R5 on [DATE] and changed R5's coccyx bandage again using the calcium alginate to the open area and applied border dressing over. RN-L stated RN-L got orders for the dressing and to follow wound MD recommendations after R5 was seen on [DATE]. Surveyor noted that there was no notification to physician or treatment ordered with a schedule of application for the new open area to R5's sacral region from [DATE] - [DATE]. On [DATE] at 12:17 PM Surveyor interviewed the Chief Clinical Officer (CCN)-C who stated CCN-C did not recall a coccyx wound for R5 but was familiar with R5. Surveyor asked CCN-C was the expectations of facility staff were when an area of concern or an open area is identified on a resident. CCN-C stated that facility staff know to get an assessment of the area by the wound nurse or an RN if the wound nurse is not available, the Physician will be notified and if orders given the orders are initiated, family/ resident representative is contacted. CCN-C stated the assessment consists of measurement of the area, description of area, what was done, and monitor. Surveyor expressed concerns that R5's open area was not comprehensively assessed until [DATE] and no treatment was put in place for nine days. CCN-C agreed with Surveyors concern and stated CCN-C would see if any information was available for the days [DATE] through [DATE]. On [DATE] at 2:20 PM CCN-C and RN-P stated they could not find documentation or assessments for R5 regarding the open area on the coccyx from [DATE] - [DATE] when the Wound MD-D saw R5. CCN-C and RN-P stated there was a communication breakdown and protocol was not followed for R5's coccyx wound that was first observed on [DATE]. No further information was provided at this time. 2.) R12's diagnoses includes multiple sclerosis, hypertension, diabetes mellitus, chronic respiratory failure, and dependence on ventilator. The at risk for alterations in skin integrity care plan, not dated when implemented, documents the following approaches: * Monitor skin daily with cares, during baths, and weekly. MD (medical doctor) update if indicated. Start dates of [DATE], [DATE], & [DATE]. * Apply lotion to arms and legs every am (morning) and hs (hour sleep). Start dates of [DATE], [DATE], & [DATE]. * Assess for presence of risk factors. Treat, reduce, eliminate risk factors to extent possible. Start dates of [DATE], [DATE], & [DATE]. * Encourage physical activity, mobility and range of motion to maximum potential. Start dates of [DATE], [DATE], & [DATE]. * Air mattress to bed, check function every shift. Start dates of [DATE], [DATE], & [DATE]. * Provide incontinence care as needed to keep skin as clean and dry as possible. Utilize barrier cream as needed to protect intact skin from incontinence. Change linens and clothing when wet to prevent prolonged moisture to skin. Start dates of [DATE], [DATE], & [DATE]. * Provide [R12's first name] with repositioning every 2 hours & as needed, side to side only, when in bed. Utilize draw sheet when available for repositioning to reduce risk of friction/shear. Start dates of [DATE], [DATE], & [DATE]. * Limit time up in wheelchair to 2 hours once a day. Assist resident to shift weight while up in chair at least once an hour. Start dates of [DATE], [DATE], & [DATE]. * Barrier cream to be applied to buttocks and peri-area every shift. Start dates of [DATE], [DATE], & [DATE]. * Nursing will assess skin upon admission, weekly on day of scheduled shower, PRN (as needed), and with any change in condition. Any abnormalities will be documented in chart, and reported to primary physician and Wound Care Team for follow up. Start dates of [DATE], [DATE], & [DATE]. * Moisture management-- insure abdominal, groin and chest folds are cleaned and thoroughly dried twice daily with AM/PM cares. Check and change Q2hours (every two hours) and PRN. Start dates of [DATE], [DATE], * No brief when in bed. Start dates of [DATE], [DATE], & [DATE]. * Bilateral off-loading boots when in bed, as tolerated. Start dates of [DATE], [DATE], & [DATE]. * Address pain prior to treatment to improve resident tolerance/acceptance of wound care. Start dates of [DATE], [DATE], & [DATE]. * Wound treatments to be performed by nursing, as ordered by MD/NP (medical doctor/nurse practitioner). Nursing to monitor integrity of drsgs (dressings), with each encounter, and replace drsgs if soiled, loose or missing. Start dates of [DATE], [DATE], & [DATE]. * Wound assessment/measurement performed weekly by wound care team. If resident unavailable, assessment to be completed at earliest availability. Start dates of [DATE], [DATE], & [DATE]. * Place pillow between knees, legs, & feet, when lying on her side. Start dates of [DATE], [DATE], & [DATE]. R12 had an unstageable pressure injury on the right buttocks which resolved on [DATE]. The nurses note dated [DATE] documents no diaphoretic episode noted this shift. Residents VS (vital signs) stable this shift. Resident noted to have open area to left buttock, Supervisor made aware, [Name] NP (Nurse Practitioner) made aware. Xerofoam placed over wound, secured with border foam. Resident BS (blood sugar) at 1200 (12:00 p.m.) 453, [Name] made aware, order to give 54 units. New order for Lantus 42 units at HS (hour sleep), labs to be drawn in AM (morning). Husband at bedside visiting and aware of changes. Residents Foley changed 20 FR (french) 30 ml (milliliter) with new drainage bag d/t (due to) attempt to reduce contamination for UA (urinalysis) ordered. Resident had large loose BM (bowel movement) this shift. No signs of pain this shift. This note was written by a LPN (Licensed Practical Nurse) and there is no comprehensive assessment of the open area. The nurses note dated [DATE] documents Area to L (left) buttocks 1 cm (centimeter) x 1 cm x 0.1 cm over scar tissue from previous breakdown. This note was written by a RN (Registered Nurse) but is not a comprehensive assessment as there is no description of the wound bed. This open area to R12's left buttock was not comprehensively assessed until [DATE] when R12 was examined by MD (Medical Doctor)-D, who is the wound doctor for the Facility. The nurses note dated [DATE] documents L Buttock MASD (moisture associated skin damage) 1 cm x 3 cm x 0.1 cm New. Resident seen by [Physician name] today. Please refer to his notes for more information/description. Writer reviewed notes and agrees with [Physician name] assessment. Primary made aware of current status. Treatment to wound assessed by [Physician's name] completed per [Physician's name] orders. R12 was hospitalized from [DATE] to [DATE]. The nurses note dated [DATE] under wound care documents none. The nurses note dated [DATE] documents Pt (patient) re/admit to previous Rm (room), tx (treatment) for UTI (urinary tract infection) 2/2 (secondary to) Foley cath. (catheter). Pt seen in bed w/ (with) family in Rm. Vitals T (temperature) 98.2 P (pulse) 88, reg (regular), R (respirations) 22, improved post arrival, BP (blood pressure) 148/88. D/C (discontinued) rpt (report) pt (patient) to cont (continue) on abt (antibiotic) Augmentin. Pt/family/ re/orientated to Rm. The nurses note dated [DATE] documents Resident being mx (monitored) for readmission. She is positive for loose stools. Will obtain a stool sample for possible C-diff. Augmentin has been d/c (discontinued) by [Name] NP. Order for a midline to be placed and IV (intravenous) ABT (antibiotic) to start for UTI (urinary tract infection). [Name of company] RN called to place midline. Resident is resting comfortably. She will open her eyes with verbal stimuli. Resident is noted to have three O/A (open areas) to her right buttock. Wound care completed. Will continue to mx (monitor). This note was written by a LPN. The nurses note dated [DATE] documents RN assess of skin upon admit. 2 wounds to R (right) buttock on admit, both unstageable PU. R proximal buttock wound is 8 x 4 x 0.1, R distal buttock is 6 x 3 x 0.1. Updated wound nurse. Surveyor noted this is not a comprehensive assessment of R12's pressure injuries as there is no description of the wound bed. This nurses note was written by RN-P. The nurses note dated [DATE] documents Patient has 2 wounds on her right buttock and I assessed and measured them: Right proximal is unstageable and measured 4.2 x 3.5 x 0.1. Right distal is unstageable due to 50% od sic (of) slough with measurement of 3 x 3.7. She is added in the wound doctor's list for Thursday. Patient's periwound has pink scar tissue that looks like from a healed stage 4 ulcer. Her current treatment is appropriate till the wound doctor sees her on Thursday. This note was written by Wound RN-R. Surveyor noted this is not a comprehensive assessment as there is no description of the right proximal pressure injury and the right distal wound bed is 50% slough but does not describe the remaining 50% of the wound bed. R12's right buttocks pressure injuries were not comprehensively assessed until [DATE]. MD-D's wound evaluation & management summary dated [DATE] documents unstageable (due to necrosis) of the right proximal buttocks full thickness. Under etiology documents pressure, wound size (L x W x D) (length times width times depth) documents 4 x 2.5 x 0.1 cm (centimeter), slough is 10% & granulation tissue 90%. The unstageable (due to necrosis) of the right, distal buttock full thickness for etiology documents pressure, wound size is 6 x 3 x 0.1 cm. Slough is 30%, granulation tissue is 40% and skin is 30%. R12 was hospitalized from [DATE] to [DATE]. The nurses note dated [DATE] under wound care documents Stage 2 R (right) ischium, abrasions to bilateral buttocks. The nurses note dated [DATE] documents Right 1st gluteal wound appeared with red bleeding measured 2.2 x 1.5 x 0.1; 2nd r gluteal wound with yellow subQ (subcutaneous) tissues in the wound measured 3 x 1.5 x 0.2. Left gluteal/coccyx wound with red bleeding from wound measured 5 x 2.5 x 0.1. All wound wounds were cleansed with NS (normal saline), pat & dried by gauze. Then foam dressing was applied. The resident had discomfort and unit nurse f/u (followed up) with PRN (as needed) analgesic. This note was written by RN Supervisor-O. Surveyor noted this is not a comprehensive assessment of R12's pressure injuries as there are no description of the wound bed and the areas are not staged. The nurses note dated [DATE] documents Patient's (sic) is assessed and I noted that her left shoulder abrasion is completely healed. She still has the 2 ulcers on her right buttock; The proximal measured 2 x 1.5 x 1. The distal is 3 x 1.6 x 0.2 with 50% slough. She came back from the hospital with a left buttock ulcer that was not present went sic (when) we sent her out and it measured 3.5 x 5 x 0.1. We will continue with the Santyl application F/B (followed by) calcium AG (silver) and foam dressing daily till [Physician's name] sees her tomorrow. This nurses note was written by Wound RN-R. Surveyor noted this is not a comprehensive assessment as there is no description of R12's proximal right buttocks & left buttocks pressure injury and the distal right buttocks only describes 50% of the wound bed. MD-D's wound evaluation & management summary dated [DATE] documents unstageable (due to necrosis) of the right, proximal buttock full thickness. For etiology documents pressure, wound size is 2 x 2 x 0.1 cm, slough is 10% and granulation tissue is 90%. Unstageable (due to necrosis) of the right, distal buttock full thickness for etiology documents pressure, wound size is 2.5 x 2 x 0.1 cm, slough is 40% and granulation tissue is 60%. Unstageable (due to necrosis) of the left buttock full thickness for etiology is pressure, wound size is 4.5 x 4 x 0.1 cm, slough is 30% and granulation tissue is 70%. Under the dressing treatment plan documents for Primary Dressing(s) Alginate calcium apply once daily for 30 days, Santyl apply once daily for 30 days. Secondary Dressing(s) documents Foam with border apply once daily for 30 days. The physician orders with a start date of [DATE] documents Tx (treatment) to R (right) and L (left) buttocks, cleanse with soap and water, pat to dry, apply Santyl to the wound bases, f/b Calcium Alginate and cover with border foam daily and PRN. MD-D's wound evaluation & management summary dated [DATE] documents unstageable (due to necrosis) of the right, proximal buttock full thickness. For etiology documents pressure, wound size is 1 x 0.3 x 0.1 cm, slough is 10% and granulation tissue is 90%. Unstageable (due to necrosis) of the right, distal buttock full thickness for etiology documents pressure, wound size is 2.5 x 1.5 x 0.1 cm, slough is 40% and granulation tissue is 60%. Unstageable (due to necrosis) of the left buttock full thickness for etiology is pressure, wound size is 3.5 x 4 x 0.1 cm, slough is 10% and granulation tissue is 90%. MD-D's wound evaluation & management summary dated [DATE] documents for unstageable (due to necrosis) of the right, proximal buttock (Resolved on [DATE]). Unstageable (due to necrosis) of the right, distal buttock full thickness for etiology documents pressure, wound size is 1.5 x 1 x 0.1 cm, and slough is 100%. Unstageable (due to necrosis) of the left buttock full thickness (Resolved on [DATE]). The dressing treatment plan for the right distal buttocks documents Primary Dressing(s) Alginate calcium apply once daily for 30 days; Santyl apply once daily for 30 days. Secondary Dressing(s) Foam with border apply once daily for 30 days. The right proximal buttocks & left buttocks pressure injures have no treatment as these areas have healed. On [DATE] at 9:57 a.m. Surveyor observed R12 in bed on left side with the head of the bed elevated, tube feeding of Glucerna 1.5 is running at 50 cc (cubic centimeters), is on a ventilator, has an air mattress, and is wearing bilateral pressure relieving boots. On [DATE] at 12:15 p.m. Surveyor observed R12 has been repositioned and is now on the right side. R12 continues to be wearing the pressure relieving boots. On [DATE] from 7:11 a.m. to 7:37 a.m. Surveyor observed morning cares for R12 with CNA (Certified Nursing Assistant)-I. During this observation CNA-I removed two border foam dressings. No concerns were identified during this observation. At 7:41 a.m. Surveyor observed CNA-I inform LPN-E she removed R12's dressings. On [DATE] at 7:43 a.m. Surveyor asked LPN-E what time she would be doing R12's pressure injury treatment. LPN-E informed Surveyor she wanted to complete her medication pass and would be doing the treatment around 9:00 a.m. On [DATE] at 9:08 a.m. Surveyor observed LPN-E & CNA-I place PPE (personal protective equipment) on and enter R12's room. Surveyor observed R12's treatment supplies are on a barrier on the over bed table. LPN-E turned off R12's tube feeding, removed her gloves, cleansed her hands and placed new gloves on. CNA-I lowered the head of the bed down, removed a quilt from under R12's hand, a pillow under R12's upper right side and R12 was positioned on the side. Surveyor observed R12 is not wearing an incontinence product and Surveyor inquired about this. CNA-I explained to Surveyor the incontinence product would do more harm than good and placed a disposable chuck on the bed. LPN-E indicated R12 has a little BM (bowel movement). LPN-E washed R12's rectal area, removed her gloves, cleansed her hands, and placed gloves on. R12 continued to have thin bowel movement. LPN-E washed R12's buttocks and rectal area with disposable wipe, removed her gloves, cleansed her hands and placed gloves on. LPN-E placed Santyl on a cotton applicator, placed the Santyl on R12's right distal buttocks pressure injury, calcium alginate over the Santyl, sprayed skin prep around the periwound and placed a border foam dressing over R12's right distal buttock pressure injury. LPN-E removed her gloves, cleansed her hands, placed gloves on and then informed Surveyor to move back as R12 can spray, referring to the liquid stool. CNA-I washed R12's rectal area, buttocks, urinary catheter tubing to remove BM and removed the dressing. CNA-I removed her gloves, washed her hands, and placed gloves on. At 9:22 a.m. LPN-E sprayed bedside care spray on R12's right distal pressure injury, removed her gloves, cleansed her hands and placed gloves on. LPN-E placed Santyl on a cotton applicator, placed the Santyl on the wound bed and Calcium Alginate over the Santyl. LPN-E sprayed skin prep around the pressure injury and covered the right distal pressure injury with a border foam dressing. At 9:24 a.m. LPN-E removed her gloves, cleansed her hands, placed gloves on and informed Surveyor once scabbed area falls off will be resolved. Surveyor noted MD-D had resolved the left buttock pressure injury on [DATE]. LPN-E dated the dressing, sprayed bedside care spray on the left buttocks dried skin/scabbed area, removed her gloves, cleansed her hands and placed gloves on. LPN-E placed Santyl on the end of a disposable wipe, placed the Santyl over the left buttocks dried skin/scabbed area, calcium alginate, and sprayed skin prep around the periwound. LPN-E placed a border foam dressing, removed her gloves and cleansed her hands. Surveyor reviewed R12's [DATE] TAR (treatment administration record) and noted a treatment with a start date of [DATE] and end date of [DATE] which documents Tx (treatment) to R (right) and L (left) buttocks, cleanse with soap and water, pat to dry, apply Santyl to the wound bases, f/b (followed by) Calcium alginate, and cover with border foam daily and PRN. Surveyor noted the treatment to R12's left buttock was not initiated until [DATE], 3 days after R12 was admitted . Surveyor noted this treatment is initialed as being completed on 9/22, 9/23, 9/24, & 9/25. R12's left buttocks pressure injury is documented as being resolved on [DATE] by MD (Medical Doctor)-D who is the Facility's wound MD. R12's physician orders with an order date & start date of [DATE] documents Tx (treatment) to R(right) distal buttock, cleanse with soap and water, pat to dry, apply Santyl to the wound bases, f/b (followed by) Calcium Alginate, and cover with border foam daily and PRN (as needed) every day. On [DATE] at 1:53 p.m. Surveyor asked LPN (Licensed Practical Nurse)-E how does she know what treatment she needs to do for R12. LPN-E informed Surveyor she goes by the TAR (treatment administration record). LPN-E explained the wound nurse goes with MD-D and the wound nurse is the one that puts the orders in. On [DATE] at 2:33 p.m. Surveyor asked Wound RN-R to explain the system at the Facility regarding pressure injuries. Wound RN-R informed Surveyor they have a wound doctor, MD-D, who does wound rounds every Thursday. Wound RN-R explained sometimes MD-D changes treatment then she will change the treatment in the system. If the treatment stays the same, she puts an ID (interdisciplinary) note in with no new orders and if the wound has healed MD-D will do the last assessment and resolve the treatment. Surveyor inquired who discontinues the treatment in the [Name] of computer program & when is the treatment discontinued. Wound RN-R informed Surveyor she discontinues the treatment and the treatment is discontinued on Thursday. Surveyor asked Wound RN-R if R12's left buttocks & right proximal buttocks pressure injuries were resolved on [DATE] why wasn't the treatment discontinued until [DATE]. Wound RN-R replied not sure why we missed it. Wound RN-R informed Surveyor when R12 went to the hospital she had only the two right buttock pressure injuries and when she came back with the left one. Surveyor informed Wound RN-R of the observation with LPN-E completing the treatment on R12's left buttocks which healed on [DATE]. On [DATE] at 9:31 a.m. Surveyor asked Wound RN-R when a Resident is admitted or returns from the hospital with a pressure injury who assesses the pressure injuries. Wound RN-R informed Surveyor she works at the Facility 3 days a week and if she is here she will assess the pressure injury. If she is not here the RN on the floor should assess and measure, they should have a baseline. Surveyor asked Wound RN-R after MD-D examines the Resident does the Facility use his assessment as the Facility's assessment. Wound RN-R replied yes. On [DATE] at 9:34 a.m. Surveyor accompanied Wound RN-R to R12's room. Surveyor observed R12 is on the left side wearing bilateral pressure relieving boots. At 9:34 a.m. CNA-I entered R12's room to assist Wound RN-R. During this observation, Wound RN-R showed Surveyor where R12's left buttocks and right proximal buttocks were before they healed and completed the treatment according to physician orders. Wound RN-R verified with Surveyor the only pressure injury R12 currently has is the right distal buttocks. On [DATE] at 12:50 p.m. Surveyor informed CCO (Chief Clinical Officer)-E of the above. On [DATE] CCO-E emailed Surveyor a link for an article from the National Library of Medicine titled Collagenase Santyl Ointment: a selective agent for wound debridement.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure that each resident received adequate supervision a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure that each resident received adequate supervision and assistance devices to prevent accidents for 1 of 1 (R15) residents reviewed for choking. R15's Minimum Data Set (MDS) indicated she was to receive 1 person physical assist with meals, which was not care planned. R15 was served pieces of solid meat for lunch instead of the sliced roast beef that was on the menu, the pieces of the solid meat were the approximate size of 2 inches. There was no evidence the meat was cut when served to the resident as indicated on her meal ticket. R15 sustained a witnessed choking episode during the meal. 911 was not immediately called resulting in a delay of emergency medical services (EMS) arrival to provide medical assistance. Findings include: R15 admitted to the facility on [DATE] and had diagnoses that included Parkinson's disease, chronic pain syndrome, neurocognitive disorder with Lewy Bodies, Dementia, Degenerative Joint Disease, Depression and Hypertension. R15's admission MDS dated [DATE], section G0110: Activities of Daily Living (ADL) Assistance documented: Eating - how resident eats and drinks, regardless of skill as supervision - oversight, encouragement or cueing as one-person physical assist. R15's care plan for nutritional status documented: General diet, thin liquids. Provide set up, assist as needed. Surveyor noted 1-person physical assist was not care planned as indicated on the admission MDS. The facility policy Emergency Response - Nursing Code One revised 9/19 and reviewed 9/23 documents: Policy: Immediate first aid procedures will be initiated for residents who have been injured or who have suddenly become ill. Procedure: 1. Staff discovering an individual in need of immediate emergency care is to call a Code One to request assistance. 2. Nursing staff should respond to call Code One - Nursing with emergency cart. 3. First aid procedures, according to American Red Cross guidelines, will be administered by trained personnel until emergency medical personnel (if applicable) arrive to assess for and/or complete further intervention. On 9/25/23 R15 was eating lunch in the dining room when staff witnessed the resident choking. Camera footage of the event revealed a CNA (Certified Nursing Assistant) rushing from dining room at 1:03 PM. Code 1 was called at 1:04 PM. Supervisor entered dining room at 1:04 PM. Medical Doctor-DD entered the dining room at 1:04 PM. Respiratory Therapist (RT)-BB entered the dining room at 1:05 PM. On 10/11/23 Surveyor spoke with MDS Nurse-KK. Surveyor advised R15's admission MDS indicated she required 1-person physical assist with eating, which was not care planned. MDS Nurse-KK reviewed the look back period information which documented 1 indicating set up help only. MDS Nurse-KK reported she did not know why she coded it wrong and maybe just clicked the wrong button. MDS-Nurse-KK completed a correction to the MDS. Surveyor identified concern the MDS indicated 1-person physical assist with meals, which was not care planned and it was not identified until Surveyor brought it to the attention of the facility. R15's meal ticket for lunch on 9/25/23 documented: Roast beef with gravy 3 oz (ounces). Baked potato ½ ea (each), green beans 3 oz., cookies and cream pie 1 slice, hot chocolate 6 oz., white soda 1 can. West [NAME] Fire Department Full Run Form dated 9/25/23 included a picture of R15's meal plate after the choking episode. The plate consisted of 4 different sized pieces of solid meat, 4 pieces of cut up baked potato and cut green beans. Surveyor verified the utensils provided to residents for use to eat included only 1 sized fork. Surveyor measured the fork from the end of the tine to the base of the fork to be 2 inches. Surveyor verified the 4 pieces of solid meat (in the picture) served to R15 to be of various sizes, two of which appeared to be the length of the fork measurement of 2 inches. On 10/12/23 at 9:19 AM Surveyor spoke with Food Service Director-CC. Surveyor asked how the roast beef was served on 9/25/23. Food Service Director-CC reported the roast beef is sliced into 3 oz. slices. Surveyor advised R15 was served solid meat chunks and asked if the menu was changed. Food Service Director-CC reported the meat slicer was malfunctioning that day, and some of the meat needed to be cut by hand in the kitchen, so some residents were served meat that was cut by hand. Surveyor advised R15's meal ticket documented: Set up. Open containers/packages. Cut meat. Assist as needed. Food Service Director-CC reported the clinical staff serving the meal is responsible for following the directions on the meal ticket for set up, open containers/packages, assist as needed and cut meat - if further cutting of the meat is needed. On 10/10/23 at 1:00 PM Surveyor spoke with Chief Clinical Officer-C and asked if the facility investigated who provided R15 her tray and if her meat was cut up as indicated on her meal ticket. Chief Clinical Officer-C stated: Yes. I immediately looked at her plate and the meat was cut up. I felt there was an opportunity there, after, to educate staff on cutting food into smaller bite sized pieces. Surveyor asked why. Chief Clinical Officer-C stated: Because although the meat was cut, I felt it could have been cut smaller. Unfortunately, no-one would come forward and say they provided the tray. There were several staff assisting with passing trays that day, but I did look at her plate and saw that the meat was cut up. Could it have been smaller, possibly, that's why I took it as an opportunity to do further education. The facility was not able to determine which staff member provided R15 her meal tray that day and if anyone assisted with further cutting of the solid meat as indicated on her meal ticket. When R15 was identified to be choking, staff intervened with the Heimlich Maneuver, which was unsuccessful, until R15 lost consciousness. R15 was then moved to the floor and Cardiopulmonary Resuscitation (CPR) was initiated. On 10/11/23 at 10:10 AM Surveyor spoke with Medical Doctor-DD. Medical Doctor-DD reported after R15 lost consciousness and was moved to the floor, she didn't know, and didn't think 911 was called, so she told (Nurse Technician-LL) to call 911. Surveyor confirmed 911 was called at 1:08 PM - 5 minutes after camera footage showed the CNA rushing out of the dining room and 4 minutes after Code 1 was called. Medical Doctor-DD reported when CPR was initiated, she asked a nurse to verify her code status. The nurse returned a minute or two later and said she was a DNR (Do not resuscitate) so Medical Doctor-DD instructed CPR to stop. (Cross-reference F578). On 10/11/23 at 9:20 AM Surveyor spoke with DON-AA and asked who is responsible for calling a code and 911. DON-AA stated: Typically the nurse in charge at the scene will delegate to someone else to call the code and 911 because she is busy either performing CPR or attending to the resident. It can be anyone in charge at the scene, an RN (Registered Nurse), RT, whoever is taking charge delegates to call 911. Surveyor advised the facility code 1 policy does not specify to call 911 and asked what the facility expectation is. DON-AA stated: I would expect if Code 1 is called, then 911 should also be called. Emergency measures including the Heimlich Maneuver and CPR were unsuccessful and R15 was pronounced dead at the scene at 1:12 PM. Emergency Medical Services arrived at 1:12 PM after R15 was pronounced dead. The facility investigation documented the autopsy revealed a food bolus in the hypopharynx (the bottom part of the throat). On 10/12/23 at 12:10 PM Surveyor advised Nursing Home Administrator (NHA)-A, President/CEO-B, Chief Clinical Officer-C and DON-AA of the following concerns: R15's MDS indicated 1-person physical assist with meals, which was not care planned. R15's meal ticket indicated her meat was to be cut. R15 was served at least 4 pieces of solid meat which was cut by hand in the kitchen. 2 of the 4 pieces appeared to be 2 inches in length. There was no evidence staff assisted with cutting of the meat after it was served to R15. 911 was not immediately called when the code was announced. Medical Doctor-DD advised staff to call 911, which was not done until 4 minutes after the code was called, resulting in a delay of EMS arrival to the scene to provide emergency support. R15 passed away as result of the events that occurred.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation of video footage, and record review the facility did not ensure residents the right to request, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation of video footage, and record review the facility did not ensure residents the right to request, refuse, and/or discontinue treatment and to formulate an advance directive for 1 of 1 (R15) residents' advanced directives reviewed. R15 did not have an advanced directive signed by her Activated Health Care Power of Attorney (AHCPOA) at the time R15 sustained a choking episode which required medical intervention, including Cardiopulmonary Resuscitation. Findings include: R15 admitted to the facility on [DATE] and had diagnoses that included Parkinson's disease, chronic pain syndrome, neurocognitive disorder with Lewy Bodies, Dementia, Degenerative Joint Disease, Depression and Hypertension. The facility policy Emergency Response - Nursing Code One revised 9/19 and reviewed 9/23 documents: Policy: Immediate first aid procedures will be initiated for residents who have been injured or who have suddenly become ill. Procedure: 1. Staff discovering an individual in need of immediate emergency care is to call a Code One to request assistance. 2. Nursing staff should respond to call Code One - Nursing with emergency cart. 3. First aid procedures, according to American Red Cross guidelines, will be administered by trained personnel until emergency medical personnel (if applicable) arrive to assess for and/or complete further intervention. On 9/25/23 R15 was eating lunch in the dining room when staff witnessed the resident choking. Camera footage of the event revealed a CNA (Certified Nursing Assistant) rushing from dining room at 1:03 PM. Code 1 was called at 1:04 PM. Supervisor entered dining room at 1:04 PM. Medical Doctor-DD entered the dining room at 1:04 PM. Respiratory Therapist (RT)-BB entered the dining room at 1:05 PM. When R15 was identified to be choking, staff intervened with the Heimlich Maneuver, which was unsuccessful, until R15 lost consciousness. R15 was then moved to the floor and Cardiopulmonary Resuscitation (CPR) was initiated. On 10/11/23 at 10:10 AM Surveyor spoke with Medical Doctor-DD. Medical Doctor-DD reported after R15 lost consciousness she was moved to the floor and CPR was initiated. Medical Doctor-DD reported when CPR was initiated, she asked a nurse to verify her code status. The nurse returned a minute or two later and said she was a DNR (Do not resuscitate) so Medical Doctor-DD instructed CPR to stop. Surveyor review of R15's code status form titled Resuscitation Options documented: Please check the statement that applies to your wishes. An X was marked next to I Do Not wish to be resuscitated. Surveyor noted R15's AHCPOA''s name written on the line signed by resident/authorized agent, however next her name was written Verbal dated 7/4/23. The form was signed by a Licensed Practical Nurse (LPN) on 7/4/23 and signed by the physician on 7/5/23 but was not signed by R15's AHCPOA or a possible second witness for a verbal consent. There was not a signed form completed by R15's AHCPOA in the medical record. Director of Nursing (DON)-AA could provide no information as to why the form was not signed by R15's AHCPOA. Emergency measures including the Heimlich Maneuver and CPR were unsuccessful and R15 was pronounced dead at the scene at 1:12 PM. Emergency Medical Services arrived at 1:12 PM after R15 was pronounced dead. The facility investigation documented the autopsy revealed a food bolus in the hypopharynx (the bottom part of the throat). On 10/12/23 at 12:10 PM Surveyor advised Nursing Home Administrator (NHA)-A, President/CEO-B, Chief Clinical Officer-C and DON-AA of the concern R15 did not have a valid code status form signed by her AHCPOA in the medical record at the time R15 required medical assistance, including CPR for a choking episode. No additional information was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review the Facility did not self report to the State agency allegations of abuse for 1 (R16) of 4 Residents. R16's allegation of being treated roughly as her shoulder was...

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Based on interview and record review the Facility did not self report to the State agency allegations of abuse for 1 (R16) of 4 Residents. R16's allegation of being treated roughly as her shoulder was yanked was not investigated. Findings include: The Abuse, Mistreatment, Neglect and Misappropriation of Resident/Client Property/Funds, Injury of Unknown Origin policy and procedure reviewed 9/23 under reporting documents When an employee suspects abuse has taken place, the situation and circumstances must be reported immediately to the Administrator or designee. 1. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by Administration to the Division of Quality Assurance (DQA) as soon as required by law. 2. In the SNF (skilled nursing facility), the initial report will be sent to DQA no later than two (2) hours after the allegation is made if the event(s) that caused the allegation involves abuse or results in serious bodily harm; or no later than 24 hours in the event(s) that caused the allegation does not involve abuse and does not result in serous bodily harm. a) Initial report completed within three (3) business days if in CBRF (community based residential facilities) or RCAC (residential care apartment complex). 3. The name of the employee reporting the alleged abuse will be disclosed only as required by current protocol of the Division of Quality Assurance. 4. An employee can expect to report any knowledge of allegations without fear of reprisal. [Facility name] will take disciplinary action, including termination, against any and all employees who intentionally threaten or intimidate another employee. R16's quarterly MDS (minimum data set) with an assessment reference date of 6/27/23 has a BIMS (brief interview mental status) score of 14 which indicates cognitively intact. R16 is assessed as requiring extensive assistance with one person physical assist for bed mobility, is dependent with two plus person physical assist for transfers and does not ambulate. On 9/26/23 at 10:43 a.m. Surveyor asked R16 to tell Surveyor how staff treats her. R16 explained the other night sub (substitute) had to turn her to change her. R16 informed Surveyor she told this person not to touch her left shoulder. R16 informed Surveyor the sub yanked her shoulder and she was in pain for two days. Surveyor asked R16 if she reported this to anyone. R16 replied yes. Surveyor asked if she remembered who she reported this to. R16 replied no. Surveyor asked if she reported this incident to the nurse. R16 replied probably not. Surveyor asked if she reported this to the Social Worker. R16 replied no. R16 informed Surveyor they are suppose to have a meeting today and is going to report it again. R16 informed Surveyor she may have told her favorite CNA (Certified Nursing Assistant). Surveyor asked R16 the name of her favorite CNA. R16 replied I'm not telling. Surveyor asked R16 if her favorite CNA was working today. R16 informed Surveyor she doesn't know. On 9/26/23 at 11:08 a.m. Surveyor asked CNA-U if any Residents have complained about how staff treats them. CNA-U informed Surveyor name of R16 told her one CNA moved her roughly while doing cares and she reported this to RN (Registered Nurse)-V. Surveyor asked CNA-U what she reported to RN-V. CNA-U informed Surveyor that R16 was moved roughly & her shoulder hurt. Surveyor asked CNA-U when she reported this. CNA-U informed Surveyor she thinks it was a month ago. On 9/26/23 at 11:40 a.m. Surveyor asked President/CEO (Chief Executive Officer)-B for any investigations and grievances regarding R16. President/CEO-B informed Surveyor she wrote a letter yesterday involving R16 and there are no self reports involving R16. On 9/26/23 at 12:30 p.m. Surveyor received 2 grievances for R16. The first grievance is dated 1/10/23 which is regarding an attitude of a CNA and the second grievance is 9/13/23 regarding long wait time for cares. On 9/26/23 at 1:44 p.m. Surveyor asked CNA-T if any Residents have complained abut how staff treats them. CNA-T informed Surveyor the room number for R16 told her a CNA was rough and explained R16 has a bad shoulder and when going to change R16 you can't push her. Surveyor asked CNA-T if she reported this to anyone. CNA-T informed Surveyor the nurse knew, RN-V. Surveyor asked if RN-V is a regular nurse on the unit. CNA-T replied yes. Surveyor asked if she remembers when this was. CNA-T informed Surveyor about two to three weeks ago and she is kind of guessing. Surveyor asked CNA-T if the Facility investigated this incident. CNA-T informed Surveyor once the nurse knew she was not involved and doesn't know about any investigation. On 9/26/23 at 3:22 p.m. during the end of the day meeting with CCO (Chief Clinical Officer)-C and NHA (Nursing Home Administrator)-A Surveyor informed staff of the concern of R16's reporting to Surveyor R16 was treated roughly and her shoulder was yanked. Surveyor also informed CCO-C and NHA (Nursing Home Administrator)-A Surveyor had spoken to CNA's on the unit who were aware and reported this to the nurse. Surveyor informed CCO-C and NHA-A there is no evidence this was reported to the State agency. On 9/26/23 at 3:40 p.m. CCO-C informed Surveyor they will have to do education as abuse is not a grievance. CCO-C informed Surveyor normally the Nursing Home Administrator does the self reports but she has been involved with self reports since April while President/CEO-B was interim NHA. CCO-C informed Surveyor she spoke with R16 and R16 told her the same thing she told Surveyor about her shoulder being yanked. CCO-C informed Surveyor she self reported this.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interview and record review the Facility did not have evidence allegations of abuse were thoroughly investigated for 1 (R16) of 4 Residents reviewed for abuse. R16's allegation of R16's being...

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Based on interview and record review the Facility did not have evidence allegations of abuse were thoroughly investigated for 1 (R16) of 4 Residents reviewed for abuse. R16's allegation of R16's being treated roughly as her shoulder was yanked was not investigated. Findings include: The Abuse, Mistreatment, Neglect and Misappropriation of Resident/Client Property/Funds, Injury of Unknown Origin policy and procedure reviewed 9/23 under action documents 1. Upon receiving a complaint of alleged abuse, a Concern Review Form is completed by the manager/supervisor along with the person who initially reported the allegation of abuse, neglect, injuries of unknown origin or misappropriation of property. 2. The Administrator or designee will be notified immediately of incident. 3. All alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of property will be reported by, the online reporting system found on the Division of Quality Assurance (DQA) Misconduct Incident Reporting (MIR) system by Administration per State and Federal guidelines. 4. A complete investigation will follow. This involves interviewing all employees, residents, and visitors with knowledge of the alleged incident or had contact with the resident at the time of the alleged incident. All notes taken during the interview must be objective, relate a complete story and be presented in complete sentences using accurate grammar and spelling. 5. Upon completion of the interviews, an investigation summary is completed. 6. When investigation is completed, supporting documentation, interviews, Investigative Summary will be submitted through the online reporting system found on the Division of Quality Assurance (DQA) Misconduct Incident Reporting (MIR) system within five (5) working days if in the SNF (skilled nursing facility) and within seven (7) calendar days if in the CBRF (community based residential facility) or RCAC (residential care apartment complex). R16's quarterly MDS (minimum data set) with an assessment reference date of 6/27/23 has a BIMS (brief interview mental status) score of 14 which indicates cognitively intact. R16 is assessed as requiring extensive assistance with one person physical assist for bed mobility, is dependent with two plus person physical assist for transfers and does not ambulate. On 9/26/23 at 10:43 a.m. Surveyor asked R16 to tell Surveyor how staff treats her. R16 explained the other night sub (substitute) had to turn her to change her. R16 informed Surveyor she told this person not to touch her left shoulder. R16 informed Surveyor the sub yanked her shoulder and she was in pain for two days. Surveyor asked R16 if she reported this to anyone. R16 replied yes. Surveyor asked if she remembered who she reported this to. R16 replied no. Surveyor asked if she reported this incident to the nurse. R16 replied probably not. Surveyor asked if she reported this to the Social Worker. R16 replied no. R16 informed Surveyor they are suppose to have a meeting today and is going to report it again. R16 informed Surveyor she may have told her favorite CNA (Certified Nursing Assistant). Surveyor asked R16 the name of her favorite CNA. R16 replied I'm not telling. Surveyor asked R16 if her favorite CNA was working today. R16 informed Surveyor she doesn't know. On 9/26/23 at 11:08 a.m. Surveyor asked CNA-U if any Residents have complained about how staff treats them. CNA-U informed Surveyor name of R16 told her one CNA moved her roughly while doing cares and she reported this to RN (Registered Nurse)-V. Surveyor asked CNA-U what she reported to RN-V. CNA-U informed Surveyor that R16 was moved roughly & her shoulder hurt. Surveyor asked CNA-U when she reported this. CNA-U informed Surveyor she thinks it was a month ago. On 9/26/23 at 11:40 a.m. Surveyor asked President/CEO (Chief Executive Officer)-B for any investigations and grievances regarding R16. President/CEO-B informed Surveyor she wrote a letter yesterday involving R16. On 9/26/23 at 12:30 p.m. Surveyor received 2 grievances for R16. The first grievance is dated 1/10/23 which is regarding an attitude of a CNA and the second grievance is 9/13/23 regarding long wait time for cares. Surveyor was not provided with any investigation for an allegation of abuse. On 9/26/23 at 1:44 p.m. Surveyor asked CNA-T if any Residents have complained abut how staff treats them. CNA-T informed Surveyor the room number for R16 told her a CNA was rough and explained R16 has a bad shoulder and when going to change R16 you can't push her. Surveyor asked CNA-T if she reported this to anyone. CNA-T informed Surveyor the nurse knew, RN-V. Surveyor asked if RN-V is a regular nurse on the unit. CNA-T replied yes. Surveyor asked if she remembers when this was. CNA-T informed Surveyor about two to three weeks ago and she is kind of guessing. Surveyor asked if CNA-T if the Facility investigated this incident. CNA-T informed Surveyor once the nurse knew she was not involved and doesn't know about any investigation. On 9/26/23 at 3:22 p.m. during the end of the day meeting with CCO (Chief Clinical Officer)-C and NHA (Nursing Home Administrator)-A Surveyor informed staff of the concern of R16's reporting to Surveyor R16 was treated roughly and her shoulder was yanked. Surveyor also informed CCO-C and NHA-A Surveyor had spoken to CNA's on the unit who were aware and reported this to the nurse. Surveyor informed there is no evidence this was investigated. On 9/26/23 at 3:40 p.m. CCO-C informed Surveyor they will have to do education as abuse is not a grievance. CCO-C informed Surveyor normally the Nursing Home Administrator does the self reports but she has been involved with self reports since April while President/CEO-B was interim NHA. CCO-C informed Surveyor she spoke with R16 and R16 told her the same thing she told Surveyor about her shoulder being yanked. CCO-C informed Surveyor she self reported this and began an investigation. On 9/26/23 at 3:47 p.m. Surveyor met with SS (Social Services)-Q & SS-W to inquire if an allegation of mistreatment/abuse was reported to her for R16. SS-Q informed Surveyor on 9/14/23 she sent out a group grievance email regarding R16. Included in the group email President/CEO-B, CCO-B and the Director of Nursing. Surveyor asked SS-Q why she sent R16's concern as a grievance and not an allegation of possible abuse. SS-Q informed Surveyor because R16 received the care and sounded like a care issue and not abuse. Surveyor asked SS-Q how she became aware of the concern. SS-Q informed Surveyor the nurse on the floor informed her R16 wanted to speak with the social worker. Surveyor inquired when the group grievance email was sent out. SS-W informed Surveyor on 9/14/23 at 3:01 p.m. Surveyor requested a copy of the grievance. Surveyor reviewed the grievance form for date received 9/14/23. Under statement of grievance documents for #1 Resident stated the CNA that took care of her this am (morning) was turning her pulling on her left should. Resident told the CNA not to pull on her left shoulder as it hurt, the CNA continued saying she had to turn her. Surveyor noted the rest of grievance form is blank including who the grievance was assigned to, what was done to prevent further violation of rights while manner is being investigated, was grievance referred to DQA, investigation of grievance, outcome of investigation, allegation confirmed, and corrective action taken by the facility.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility did not ensure quality of care was provided for 2 (R7 & R11) of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the Facility did not ensure quality of care was provided for 2 (R7 & R11) of 16 Residents. * R7's bowel movements were not being monitored. * There was not an order or comprehensive assessment for R11's urinary culture originally obtained on 8/2/23 and 8/4/23. Findings include: The Facility does not have a bowel monitoring policy. On 9/27/23 at approximately 3:50 p.m. Surveyor was provided with the Workflow for monitoring of No BM (bowel movement) list not dated & signed by CCO (Chief Clinical Officer)-C which documents the following: 1. No BM list pulled daily at about 10:30pm by the supervisor. 2. Supervisor distributes No BM list to each unit nurse, instructing them if unfamiliar with unit or workflow. 3. Unit nurse then assess any resident flagging on the list. a. Can resident reliably remember when last BM was (if uses restroom independently)? b. Assess resident for s/s (signs/symptoms) constipation. c. Administer PRN (as needed) as ordered or other intervention as appropriate. d. Communicate with unit CNA (Certified Nursing Assistant) regarding No BM status and interventions. e. Communicate with supervisor and next shift unit nurse if resident does not have a BM by the end of the shift. f. Communicate with MD (Medical Doctor) if bowel regimen needs adjusting or if abnormal assessment. g. Communicate with supervisor if any concerns. h. Chart interventions using eMAR (electronic medication administration record) or ID (interdisciplinary) notes as as appropriate. 4. Supervisor checks back re: No BM list at end of NOC (night) shift for update and update AM (morning) on anything that needs follow-up. 5. AM Supervisor to follow-up with unit nurses re: further intervention and ensure MD update if interventions unsuccessful. 1.) R7's diagnoses includes anoxic brain injury, chronic respiratory failure, ventilator dependence, diabetes mellitus, and seizure disorder. The ADL (activities daily living) Functional/Rehab Potential care plan with a goal date of 12/5/23 has the following approaches: * Staff to provide assistance per therapy guidelines, see CNA (Certified Nursing Assistant) assignment. Start date of 8/22/23. * Assist with Hand Hygiene when needed. Start date 8/22/23. * Total assist with all UB (upper body) and LB (lower body) cares and grooming/hygiene tasks. ROM (range of motion) with cares. Start date 8/22/23. * Bed mobility total A (assist) of 2, transfer full body lift. The at risk for impaired skin integrity care plan with a goal date of 12/5/23 includes an approach of Provide incontinence care, as needed, to keep skin as clean & dry as possible. Utilize barrier cream, as needed, to protect skin from incontinence Change linens & clothing, when wet, to prevent prolonged exposure to moisture. Surveyor noted the Facility did not develop a bowel care plan. The significant change MDS (minimum data set) with an assessment reference date of 8/22/23 has assessed R7 as having short term & long term memory problem and is severely impaired for cognitive skills for daily decision making. R7 is assessed as requiring extensive assistance with two plus person physical assist bed mobility, dependent with two plus person physical assist for transfers and does not ambulate. R7 has an indwelling urinary catheter and is always incontinent of bowel. On 9/26/23 at 8:59 a.m. Surveyor asked CNA-I if they chart when Residents have bowel movements. CNA-I replied yes and then showed Surveyor in the Facility's computer system how she documents this information. On 9/27/23 from 8:01 a.m. to 8:29 a.m. Surveyor observed morning cares for R7 with CNA-I and LPN (Licensed Practical Nurse)-E. During this observation R7 was not incontinent of BM (bowel movement). R7 has the following PRN (as needed) bowel medications: Bisacodyl 10 mg (milligrams) every day PRN, Milk of Magnesia 400 mg/5 ml (milliliter) QD, and Sennosides-Docusate 8.6-50 mg QD PRN. On 9/27/23 Surveyor reviewed R7's bowel records from May 2023 to September 2023. For the question Did Resident have a BM? Surveyor noted the following: May 2023 Day Shift: 5/1, 5/3, & 5/4 are blank, 5/5 is coded 0. A code of 0 is no BM. 5/6, 5/7, 5/8, 5/11, 5/13, 5/14, & 5/15 are blank. 5/16 is coded 0. 5/17 is blank, 5/18 is coded 0, 5/19, 5/20, 5/23, 5/24, 5/25, & 5/30 are blank. Evening shift: 5/1, 5/3, & 5/4 are blank, 5/5, 5/6, 5/7 are coded 0, 5/8, 5/9, 5/12, 5/13, 5/14, 5/15, & 5/16 are blank. 5/17 is coded for 0, 5/18, 5/19, 5/21, & 5/22 are blank, 5/24 is coded as 0, 5/25 is blank, 5/26 is coded as 0, 5/28, 5/29, 5/30, & 5/31 are blank. Night shift: 5/4 is coded as 0, 5/7, 5/8. 5/9, 5/10, 5/11, 5/12, 5/13, 5/14, 5/15, 5/16, 5/17, 5/18, 5/19, 5/20, 5/21, 5/25, 5/27, 5/28, 5/29, 5/30, & 5/31 are blank. June 2023 Day shift: 6/2 & 6/6 are blank, 6/13 is coded 0, 6/14, 6/15, 6/16, 6/17, 6/19, 6/20, 6/22, 6/24, & 6/26 are blank, 6/27 is coded 0, 6/28 & 6/29 are blank. Evening shift: 6/2, 6/3, 6/4, 6/5, & 6/7 are blank, 6/13 & 6/14 are blank, 6/15 is coded as 0, 6/16, & 6/17 is blank, 6/18 is coded as 0, 6/19, 6/20, 6/21, 6/23, 6/25, 6/26, 6/27, 6/28, 6/29 & 6/30 are blank. Night shift: 6/1, 6/2, 6/3, & 6/5 are blank, 6/7 is coded as 0, 6/13, 6/14, 6/15, 6/16, 6/17, 6/18, 6/19, 6/20, 6/21 are blank, 6/22 is coded as 0, 6/24 is blank, 6/26 is coded as 0, 6/27 is blank, 6/28 is coded as 0, & 6/29 is blank. July 2023 Day shift: 7/1, 7/2, 7/4, 7/5, 7/9, 7/13, 7/15, 7/16, 7/19, 7/27, & 7/29 are blank. Evening shift: 7/1, 7/2, 7/3, 7/4, 7/5, & 7/6 are blank, 7/9, 7/10, 7/11, 7/12, 7/13, 7/14, 7/15, 7/16, 7/17, 7/19, 7/20, 7/21, 7/22, 7/23, 7/24, 7/25, 7/26, 7/27, 7/28, 7/29, 7/30, & 7/31 are blank. Night shift: 7/1, 7/2, 7/3, 7/4, & 7/9 are blank, 7/10, 7/11, 7/12 are coded as 0, 7/13 & 7/14 are blank, 7/15 is coded as 0, 7/16 is blank, 7/17 & 7/19 are coded as 0, 7/22, 7/23, 7/25, & 7/26 are blank, 7/27 & 7/29 are coded as 0, & 7/30 is blank. August 2023 Day shift: 8/2 & 8/3 are coded as 0, 8/4, 8/7, 8/12, 8/13, 8/16, & 8/22 are blank, 8/24 is coded as 0, 8/26, 8/27, & 8/30 are blank, & 8/31 is coded as 0. Evening shift: 8/1, 8/2, 8/3, 8/4, 8/6, 8/7, 8/8, & 8/9 are blank, 8/10 is coded as 0, 8/11, 8/12, 8/13, 8/15, 8/16, 8/22, 8/23, 8/24, & 8/25 are blank, 8/26 is coded as 0, 8/27, 8/28, 8/29, & 8/30 are blank, and 8/31 is coded as 0. Night shift: 8/2, 8/3, 8/4, 8/5, 8/6, & 8/8 are blank, 8/9 & 8/10 are coded as 0, 8/11 is blank, 8/12 is coded as 0, 8/13 is blank, 8/15 is coded as 0, 8/22 is blank, 8/23 & 8/24 is coded as 0, 8/25 is blank, 8/26 is coded as 0, 8/28 is blank, 8/30 & 8/31 is coded as 0. September 2023 Day shift: 9/4 is coded as 0, 9/7 & 9/8 is blank, 9/14 is coded as 0, 9/16 is coded as 0, 9/18, 9/19, & 9/20 is coded as 0, and 9/23 is coded as 0. Evening shift: 9/4, 9/5, & 9/6, 9/8, 9/10, 9/11, 9/13, 9/14, 9/15, 9/17, 9/18, 9/20, & 9/21 are blank, 9/23 & 9/24 are coded as 0, 9/25 & 9/26 are blank. Night shift: 9/1 is blank, 9/2 is 0, 9/3 is blank, 9/4, 9/5, & 9/6 are coded as 0, 9/8 is blank, 9/9, 9/10, 9/11, & 9/12 are coded as 0, 9/13, 9/14, 9/15, 9/17, & 9/20 are blank. 9/21 is coded as 0, 9/22, & 9/24 are blank, 9/25 & 9/26 are coded as 0. Surveyor noted during May 2023 R7 did not receive any as needed bowel medication. During June 2023 R7 received on 6/30/23 at 0522 (5:22 a.m.) Sennosides-Docusate 8.6-50 mg. During July 2023 R7 did not receive any as needed bowel medication. During August 2023 R7 on 8/23/23 at 2345 (11:45 p.m.) received Milk of Magnesia. During September 2023 R7 did not receive any as needed bowel medication. On 9/27/23 at 12:30 p.m. Surveyor asked LPN-J if anyone reviews the CNA's documentation regarding Resident's bowel movements. LPN-J informed Surveyor we're suppose to but doesn't always get done. LPN-J explained that the nurses get busy and sometimes they are short which makes a difference. LPN-J informed Surveyor they give senna, milk of magnesia, miralax, a suppository, enema or even prune juice for Residents not having bowel movements. On 9/27/23 at 12:32 p.m. Surveyor asked NT (Nurse Tech)-K if anyone reviews the CNA's documentation regarding Resident's bowel movements. NT-K informed Surveyor every night it is printed out for Residents who have not had BM for she believes 7 shifts. Surveyor inquired what happens if the CNA's aren't documenting bowel movements. NT-K informed Surveyor she wasn't a nurse and reports to LPN-J. On 9/27/23 at 12:35 p.m. Surveyor asked LPN-E how Resident's bowel movements are monitored. LPN-E informed Surveyor a report is run. LPN-E informed Surveyor the report should be checked to see who is not having a bowel movement. Surveyor asked LPN-E how would Surveyor know there was follow up. LPN-E informed Surveyor it would be in the nurses notes and they also give verbal report and also have the 24 hour report. On 9/27/23 at 1:00 p.m. Surveyor informed CCO (Chief Clinical Officer)-C Surveyor was informed the CNA's document Resident bowel movements. Surveyor had reviewed R7's bowel records from May 2023 to September 2023 and noted multiple blanks. CCO-C informed Surveyor the CNA's document and they also let the nurses know if a Resident hasn't had a bowel movement so they can get some type of intervention based on that Resident's orders and person centered care plan. CCO-C informed Surveyor the expectation is the nurses should be monitoring bowels. 2.) R11 was admitted to the facility on [DATE] and discharged on 8/7/23. Diagnoses includes severe aortic stenosis, hypotension, tachycardia, congestive heart failure, heart failure with reduced ejection fraction, urethral calculi, and chronic kidney disease. The admission MDS (minimum data set) with an assessment reference date of 8/4/23 has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. R11 is assessed as being occasionally incontinent of urine. During R11's record review Surveyor noted a urine culture collected on 8/4/23 & reported on 8/6/23. Under urine culture documents Pseudomonas Aeruginosa 80,000 CFU/mL (colony forming units per milliliter) Pseudomonas aeruginosa. Gram Positive Cocci in Chains 9,000 CFU/mL Gram Positive Cocci in Chains. Normal Flora 30,000 CFU/mL Normal Flora. Surveyor was unable to locate a physician order's for this urine culture, any nurses notes regarding a urine culture and MD/NP (medical doctor/nurse practitioner) notes dated 7/29/23 7/31/23, 8/2/23, & 8/4/23 under assessment and plan does not indicate urinalysis. Surveyor was unable to locate a comprehensive urinary assessment as to why a urine culture would be obtained on 8/4/23. On 9/26/23 at 1:07 p.m. Surveyor informed RN (Registered Nurse) Supervisor-M Surveyor noted a urine culture which was collected on 8/4/23 but didn't seen an order for this culture. RN Supervisor-M reviewed R11's physician orders and informed Surveyor she doesn't see an order. Surveyor then informed RN Supervisor-M Surveyor was unable to locate a comprehensive urinary assessment as to why this culture was obtained. RN Supervisor-M informed Surveyor she has no information. On 9/26/23 at 1:23 p.m. Surveyor met with Physician-X to discuss R11. Surveyor informed Physician-X Surveyor had noted a urine culture collected on 8/4/23 and wasn't able to locate an order or why the urine was collected. Surveyor asked Physician-X if they order urine cultures. Physician-X replied yes we do. Physician-X reviewed her 7/29/23 initial visit note and informed Surveyor she doesn't know why he had the urine culture. Physician-X explained she has access to [Name of computer program] and [Name of Lab] but for urine cultures she can't put it in the lab and has to be put in [Name of computer program]. Physician-X informed Surveyor it may be possible there was a verbal order for the urine and this verbal order was not put in the computer. Physician-X informed Surveyor R11 had kidney stones, bilateral stents and if she had any concerns would have ordered a urine. Surveyor asked Physician-X if she recalls ordering the urine culture. Physician-X replied No, I don't remember anything about him. On 9/26/23 at 1:59 p.m. Surveyor met with NP (Nurse Practitioner)-S to discuss R11. NP-S informed Surveyor R11 was not one of their patients and that she was covering for Physician-X when Physician-X was on vacation. NP-S informed Surveyor she remembers R11 had low blood pressure and dizziness. Surveyor asked if there were any urinary complaints. NP-S informed Surveyor if there were she would have charted it. NP-S informed Surveyor it looks like urinary stents were done. NP-S informed Surveyor she doesn't know who ordered the urine culture, can't say one way or another and it could of been ordered by the on call services if they called at night as she doesn't follow off hours. On 9/26/23 at 3:22 p.m. during the end of the day meeting with CCO-C and NHA (Nursing Home Administrator)-A Surveyor informed staff Surveyor is unable to locate an order for R11's urine culture and a comprehensive assessment regarding R11's urine. On 9/26/23 at 3:45 p.m. Physician-X informed Surveyor she did send R11 out to the hospital. Physician-X informed Surveyor R11 has a very involved family and the patient said something was wrong with him. Physician-X informed Surveyor she thinks she did see the urine result but can't say for sure and thinks she gave the ER report. Physician-X informed Surveyor she thinks but is not sure R11 was concerned he had a UTI (urinary tract infection). On 9/27/23 at 9:03 a.m. Surveyor spoke with LR (Laboratory Representative)-Y on the telephone. Surveyor informed LR-Y there was a urine culture collected for name of R11 on 8/4/23 and inquired if there were any other urine cultures. LR-Y informed Surveyor there was a urine culture collected on 8/2/23. LR-Y explained the urine was started to be processed after midnight on 8/3/23 but the sample did not have sufficient labeling and in the morning of 8/4/23 Facility staff was informed they couldn't accept testing due to labeling and requested another urine sample. LR-Y informed Surveyor the first name of LPN-Z was notified at 8:50 a.m. on the 4th (8/4/23). Surveyor asked LR-Y what he meant by the urine sample did not have sufficient labeling. LR-Y explained the label had only the patients name and they require two identifiers which is usually the name and date of birth . On 9/27/23 at 9:14 a.m. Surveyor asked CCO-C if there is any additional information regarding R11's urine culture. CCO-C informed Surveyor no one knows. Surveyor informed CCO-C Surveyor had spoken with [Name of Laboratory] who informed Surveyor there was also a urine culture on 8/2/23 but was not processed due to insufficient labeling. On 9/27/23 at 9:59 a.m. Surveyor spoke with LPN-Z on the telephone regarding R11's urine culture. LPN-Z informed Surveyor she recalls the lab calling on a couple of Residents and that the sample was not labeled correctly but doesn't recall if it was for R11. Surveyor inquired who labels urine cultures. LPN-Z replied the nurses. LPN-Z explained the label is suppose to have name and date of birth . On 9/27/23 at 2:18 p.m. CCO-C informed Surveyor she has nothing to provide Surveyor.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review the facility did not ensure residents with limited range of motion received a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review the facility did not ensure residents with limited range of motion received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion for 1 of 1 (R8) residents reviewed for splints. R8 did not have splints applied on bilateral arms and hands as care planned. Findings include: R8 admitted to the facility 2/18/20 and has diagnoses that include traumatic brain injury, quadriplegia, spastic hemiplegia, cerebral infarction, and kyphosis. R8's Occupation Therapy evaluation and plan of treatment note dated 7/23/21 documents: Quadriplegia. Contractures right and left elbow and right and left hand. Surveyor was not provided a facility policy and procedure regarding splints prior to the end of survey. R8's current care plan dated 8/5/22 documents: Gentle passive range of motion BUE's (bilateral upper extremities) and BLE's (bilateral lower extremities), then apply forearm/wrist splints with carrot hand splints first (light blue carrot tops or both). After hand splints are on, apply elbow splints. Splints to be on as tolerated during the day up to 6 hours as tolerated. Apply bilateral palm protectors once splints have been removed for the day. Ensure that straps are not too tight when applying splints (two fingers can fit underneath to prevent sores). R8's CNA (Certified Nursing Assistant) Care Card dated 9/26/23 documents: After hand splints are on, apply elbow splints. Splints to be on as tolerated during the day up to 6 hours as tolerated. Apply bilateral palm protectors once splints have been removed for the day. On 9/25/23 at 9:05 AM Surveyor observed a sign posted on R8's wall next to the bed with instructions: Elbow splints, hand, and elbow splint on during the day up to 6 hours as tolerated. Palm protectors on when splints are off. Surveyor observed R8 lying in bed on his right side. Positioning devices were in place. Surveyor observed R8 did not have splints or palm protectors on either arm or hand. On 9/25/23 at 10:14 AM Surveyor observed R8 lying in bed on his left side. Positioning devices were in place. R8 was not wearing splints or palm protectors on either arm or hand. On 9/25/23 at 12:30 PM Surveyor observed R8 lying in bed on his right side. Positioning devices were in place. R8 was not wearing splints or palm protectors on either arm or hand. On 9/25/23 at 2:35 PM Surveyor spoke with R8's father in his room. Surveyor noted R8 was not wearing splints or palm protectors on either arm or hand. R8's father reported he has not had his splints for over 3 weeks, and they are to be on for 6 hours a day. He reported R8 has a carrot and palm protectors, and he usually puts them on when he comes in the afternoon. On 9/26/23 at 7:30 AM Surveyor observed R8 sitting in the Broda chair. Positioning devices were in place. Surveyor noted R8 was not wearing splints or palm protectors on either arm or hand. On 9/26/23 at 9:30 AM Surveyor observed R8 lying in bed on his right side. R8 was not wearing splints or palm protectors on either arm or hand. On 9/26/23 at 10:15 AM during observation of treatment application, Surveyor noted R8 was not wearing splints or palm protectors on either arm or hand. On 9/26/23 at 2:00 PM Surveyor spoke with Occupational Therapist (OT)-F and Therapy Director-G to inquire about R8's splints. Therapy Director-G reported R8's father reported the elbow splint covers were frayed and she ordered new ones, however, she was unable to recall when they were ordered. Therapy Director-G reported the splints were still functional, only the covering was frayed. Therapy Director-G reported she was not sure about the hand splints or palm protectors; she was not asked to order them and is not sure why they have not been put on. OT-F reported R8 has multiple sets of each of the arm and hand splints, as he has had for a while. OT-F reported typically splints are put on with AM cares. Director of Therapy-F stated: I just looked this morning and saw the covering will be here Friday. I spoke with (R8's father) and offered another one, but he said he'd wait until Friday. I can't speak to why the other sets or hand ones have not been on this week. On 9/26/23 at 2:30 PM Surveyor spoke with Licensed Practical Nurse (LPN)-E to inquire about R8's splints. Surveyor advised LPN-E of observations on survey of R8 not wearing splints. LPN-E stated: Essentially nurses and aides are responsible to make sure splints are on, but typically the aides put them on in the morning with cares. I don't know why his splints haven't been on. A facility staff member (unknown name) who was also in the room, reported she spoke to R8's father this morning and he said the elbow splint was sent to laundry and ruined. LPN-E stated: I didn't know that. Surveyor asked why R8 has not been wearing the palm protectors, LPN-E reported she did not know. Surveyor asked how long R8 has been without the elbow and hand splints, LPN-E reported she did not know. Surveyor review of CNA Point of Care documentation from 9/1/23 through 9/26/23 documents: Apply hand splints first (light blue resting pan on it and [NAME] blue hand roll splints on right). After hand splints are on, apply elbow splints. Splints to be on as tolerated during the day up to 6 hours as tolerated. Apply bilateral palm protectors once splints have been removed for the day. Ensure that straps are not too tight when applying splints. Surveyor noted 14 of 26 days the splints were signed out as having been applied (including 9/25/23 and 9/26/23) although Surveyor had observations the splints were not on. On 9/26/23 at 3:15 PM Surveyor advised Chief Clinical Officer-C of observations and concern R8 not wearing hand/arm splints and palm protectors as care planned. No additional information was provided. On 9/27/23 at 8:15 AM Surveyor observed R8 lying in bed on his right side with positioning devices in place, wearing Prevalon boots. Surveyor noted R8 was not wearing splints or palm protectors on either arm or hand.
Feb 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not provide each resident with palatable meals and appetizing temperatures ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not provide each resident with palatable meals and appetizing temperatures for 3 of 4 (R65, R76, R50) residents reviewed for the palatability of meals. * On 2/7/23, R65, R76, & R50 expressed concerns regarding the palatability and timeliness of the meals. In addition, on 2/7/23, Surveyor observed the kitchen tray line run out of roast beef which was substituted with hamburger. The tray cart for SV1 unit did not have enough room to store all of the lunch trays during the transport and delivery of the cart from the kitchen to the unit. When temped, the hamburger was 115 degrees. The hamburger and potatoes were luke warm to cool when tasted. Findings include: 1. On 2/7/23 at 8:47 am, Surveyor observed R65 eating breakfast in her room. Surveyor asked R65 about the facility's food. R65 stated that food could be better, it is cold a lot. The food for lunch and dinner is usually cold. I think they overcook the vegetables. R65 stated sometimes the meals are served late. R65 stated she has told people about her food concerns and stated she was told there weren't enough people to prepare the food. R65 was told they are low on staff. R65 reported sometimes we don't get what we ordered. Last week the food was warmer than usual. R65 stated she was the last ones (residing) at the end of the hall to receive her tray from where the food is delivered on to the unit and the food gets cool. R65 stated was not sure when the trays are delivered to the rooms if the staff take turns as to who gets their food first. R65 stated she can't see what's going on with the tray delivery. 2. On 2/7/23 at 8:50 am, Surveyor observed R76 eating breakfast in her room. Surveyor asked R76 about the facility's food. R76 stated breakfast is good, I like breakfast, it's warm, however lunch and supper it's the same not very hot. 3. On 2/7/55 at 8:55 am, Surveyor observed R50's breakfast tray delivered to her room. Surveyor entered R50's room and observed R50 in bed with 3 round plain cake donuts on her plate. R50 stated, I don't like these, I like Long [NAME], these have no taste, they taste like [NAME]. R50 stated she previously spoke to Dietary Director (DD) C about this. On 2/7/23 at 11:10 am, Surveyor spoke to DD C who stated R50 has a volunteer who helps her with the selected menu, and R50 did choose a selected menu for today. DD C stated R50 usually asks for frosted long [NAME]. DD C provided Surveyor with R50's selected menu for today 2/7/23 which indicated, 2 frosted long [NAME] for breakfast. In addition the selected menu indicated a choice of Roast Beef with gray for lunch. Surveyor informed DD C R50 did not receive the frosted long [NAME] today at breakfast. DD C stated if the long [NAME] are not in then they will substitute them with the round donuts. On 2/7/23, DD C and Surveyor went into the facility's freezer and there was a large box of frozen long [NAME]. DD C stated R50 should have gotten them; beginning last month the long [NAME] were back in stock. DD C then showed Surveyor the kitchen's tray line. DD C also showed Surveyor the plate warming system. DD C also showed Surveyor how plate warmer bottoms were heated as a means of tying to keep the food warm. DD C stated the tray carts are not heated however Surveyor noted the tray carts appear to be insulated. 4. The posted lunch menu for 2/7/23 indicated Roast Beef with gravy or Grilled Cheese Sandwich, loaded mashed potatoes, cream style corn, cookies and cream pie, and choice of beverage. On 2/7/23 from 11:30 am through 1:20 pm, Surveyor made continuous observations of the tray line service in the kitchen. The tray line started at 11:54 pm after steam table food temperatures were taken. At 12:52 pm, Food Service (FS) Employee E stated, We are out of the roast beef. This is the first time this has happened, we are out of the meat, I've been here a few months now. Surveyor observed the cook putting frozen hamburger patties into a convection oven. Surveyor noted the facility had not yet finished plating the food for all the residents. The tray line had come to a complete standstill at 1:00 pm. Surveyor heard FS E saying aloud, I served the right amount, don't blame me, you can't put the blame on me (in regards to running out of the roast beef). FS F stated, We're not the cooks .everyone with an attitude. Dietary Manager D was observed carrying a plate of food to FS E stating, it was oversized. At 1:07 pm, Dietary Manager D stated, mandatory after tray line done and informed Surveyor we'll be doing burgers, ran out of beef, we prepped 50 slices per pan with 6 pans, over serving or not we are making a corrective action. At 1:10 pm, Surveyor observed the tray line now engaged and serving hamburgers on a bun instead of the roast beef. At 1:16 pm, Surveyor observed the dietary staff start loading the cart for R50's unit. There was not enough room to put all the resident lunch trays inside of the insulated cart so R50's lunch tray and R76's lunch tray were placed on top of the cart. At 1:20 pm, the lunch cart left the kitchen. Surveyor followed the cart with Surveyor carrying a covered sample lunch tray with food items to be temped and to be tasted once the last resident received their tray on the SV1 unit. Upon arrival at 1:20pm, R76 whose tray was on top of the cart was served her tray first. As the unit staff were passing out the lunch trays Surveyor observed the staff place R50's lunch tray from on top of the cart to the inside of the cart. Surveyor overheard R65 saying to someone on the phone, I'm still waiting for my lunch it's 1:20 pm. At this time, Surveyor noted R50 was not in her room. Surveyor was informed R50 was presently out of the facility. On 2/7/23 at 1:30 pm, Surveyor took the temperatures of a test tray. The temperatures were: Hamburger 115 degrees, mashed potatoes 125 degrees and the creamed corn was 134 degrees. Surveyor noted the hamburger was luke warm to cool and the mashed potatoes were luke warm. On 2/7/23 at 1:34 pm, R65 informed Surveyor, lunch just got here, it is warm although Surveyor noted R65 had not yet eaten her hamburger. R65 stated, I thought we were getting roast beef with gravy, this is a hamburger.
Dec 2022 13 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that 1 (R32) of 12 residents at high risk for elo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that 1 (R32) of 12 residents at high risk for elopement were not provided with safety measures, interventions and assessments to prevent elopement; 1 (R329) of 5 residents with falls followed Care Plan to prevent falls; 12 (R80 and R11) of 24 residents reviewed for environment were provided with a safe environment; and 1 (R40) of 1 resident who smoked was assessed to be a safe smoker. 1. R32 was assessed as a high elopement risk and demonstrated active wandering behavior and desire to leave facility starting on 10/2/22. Facility placed a Wanderguard on and initiated a Care Plan. Facility stated they initiated 1:1 monitoring but that was not put in place until 11/6/22. R32 continued to have wandering behaviors. On 10/20/22 R32 was moved to the 1st floor more secure unit but R32 continued to wander and eloped on 10/24/22 and was found in the Aurora Clinic in basement of complex. R32 was not assessed and the Care Plan was not updated with any added interventions. R32 had ongoing documentation of trying to leave. On 11/5/22, R32 exits the facility after she pulled the fire alarm and exited the posterior exit door on the unit. R32 had fallen and sustained facial fracture. R32 continued to pull fire alarm, attempt to leave unit and wander. Care Plan was updated with interventions that were already in place or not effective. Facility indicated 1:1 initiated 11/6 however is not consistently implement particularly on third shift where 1:1 monitoring was left to discretion of nursing. 2. R329's care plan stated resident was to be a 2 person assist with cares. Resident was being assisted with cares in bed by 1 CNA and suffered a fall out of bed and sustained a hematoma, bruising and skin tear. A root cause analysis was not done and not following the Care Plan was not identified as the cause of the fall. 3. R80 utilizes an air mattress which should be set according to R80's weight. The facility did not ensure R80's air mattress was set correctly which posed a safety/hazard risk for R80. 4. R11 utilizes an air mattress which should be set according to R11's weight. The facility did not ensure R11's air mattress was set correctly which posed a safety/hazard risk for R11. 5. R40 was a smoker and was not assessed for safe smoking status or if they were able to independently smoke or needed supervision. The facility's failure to properly monitor, assess and intervene on previous elopements of R32 created a finding of Immediate Jeopardy (IJ) that began on 10/3/22. Surveyor notified Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B and Director of Clinical Operations (DCO)-C of the IJ on 12/21/22 at 12:51 PM. The IJ was removed on 12/21/22, however; the deficient practice continues at a scope/severity level of E (No Actual Harm/Pattern). Findings include: Surveyor reviewed facility's Wanderer Care policy with a reviewed date of 7/18. Documented was: POLICY: Measures will be taken to make every effort to be aware of the location of all residents and to provide safety for the identified wanderers. GENERAL INFORMATION: 1. Wandering most likely results from a combination of factors including organic brain changes, but also can be predisposed by psychosocial and cultural patterned or determinants based on occupation, interests, living arrangements, marital status and social habits. 2. Factors in the facility that may promote wandering are confusion from noise, people gathering or disorganization. 3. Wandering may increase at certain times of the day. Late afternoon or early evening is prime time for increased wandering. 4. Wandering may also happen when there is an unmet need i.e. hungry, tired, pain, thirsty, needing to use the bathroom. PROCEDURE: 1. As part of the admission assessments, all newly admitted residents' clinical status will be assessed by nursing to determine their risk for wandering using the Wandering Risk Scale Form (see attached). 1.1 Reassessment as follows: A. After 72 hours by Social Services B. Whenever there is change in condition and/or Quarterly review, to be completed by Social Services . Scores of: 0-8 Low Risk to Wander 9-10 At Risk to Wander 11-above High Risk to Wander 5. Action required bases on Wandering Risk Scale Score: 4.1 If the resident is identified as Low Risk to Wander, no intervention to prevent wandering is needed. 4.2 If the resident is identified as At Risk to Wander. Initiate interdisciplinary care plan accordingly and follow plan of care. 4.3. If the resident is identified as High Risk to Wander, the following actions must be taken: A. Initiate interdisciplinary care plan. A.1 Including specific approaches/interventions and time-measured goals. Review and update as needed but no less than quarterly. B. Inform patient representative of the identification methods being taken. C. Apply wander guard bracelet, provide name band, and label all clothing. D. Once determined resident is a wanderer, this information will be communicated to other departments via email. D.1 Resident's name and room number will be added to the wander list. D.2 This list will be updated by Social Services ongoing and reviewed weekly. D.3 Changes and updates as they occur will be forwarded to all departments by Social Services. E. The list of wanderers will be kept in a purple binder in all departments along with a picture and room number of each resident identified as a wanderer. E.1 The binders will be updated by each department as the changes and updates are communicated by Social Services. 6. Encourage participation in unit activities, both physical and social. 7. Initiation of Code Purple when applicable. Refer to EMERGENCY CODE-PROCEDURE Policy. Surveyor reviewed facility's FALLS - PREVENTION/ FALLING STAR policy with a revision date of 7/20. Documented was: POLICY: MP maintains the responsibility to assess each resident as to the risks of injury from falling, implement an individualized interdisciplinary care plan that addresses those risks in a proactive manner and evaluates the effectiveness on a routine basis. In addition to addressing the issue of individual fall incidents, VMP takes seriously its responsibility to be at the forefront in fall prevention efforts by tracking and trending of fall incidents to identify extrinsic as well as intrinsic causes and implementing fall prevention interventions. Fall Prevention (Falling Star Program) Incidence of falls and falls resulting in injury increase with age, use of certain Medications or if balance or gait problems exist. The goal of this protocol is to include the Interdisciplinary Team (Resident, Resident representative, Nursing, Social Services, PT/OT, Physician, Activities, Dietary, Pharmacy and Speech Therapy) in fall prevention by: 1. Identifying specific fall risk factors for each resident; 2. Increasing the team's awareness of these residents and their risk factors; 3. Discussing and documenting strategies initialized for each resident and eliciting the team's cooperation in attempting to minimize the risk factors identified, without compromising mobility and functional independence, whenever possible; 4. Reporting and recording falls and near falls so that new risk factors or residents that are high risk can be identified; 5. Ultimately, decreasing risks and preventing falls to the degree possible. 6. Trending and tracking of extrinsic as well as intrinsic causes of fall occurrences. 7. Falling stars criteria: 2 falls in 30 days; 3 falls in 90 days. 8. A falling star list will be maintained and updated for all units/departments, to identify residents at high risk for falls and heighten awareness of all staff. 9. A resident will be removed from the Falling Star program after three consecutive months of no falls, unless the IDT decides that a high risk safety concern remains. GENERAL INFORMATION: Fall Definition: A fall is a sudden unexplained change in position to a next lower surface, (i.e. chair to floor, bed to mat, etc.). A fall is also an episode where a resident loses his or her balance and would have fallen were it not for staff intervention. In other words, an intercepted fall is still a fall. PROCEDURES: I. Proactive: To prevent the first fall: 1. All residents are assumed to have some risk of falls and staff is aware of the potential for a fall of any resident at any time and takes precautions when transferring/ambulating all residents. 1.1 At admission a discussion is conducted with each resident. It includes call light usage and the procedure for obtaining assistance for transfer or ambulation. 2. All residents will have a Fall Risk Assessment completed upon admission, quarterly with a significant change per Resident Assessment Instrument (RAI) process and immediately following the fall incident. 3. Care Plan will be updated to reflect changes in- interventions that are necessary to maintain resident's safety. Residents that have a Score of 18 or higher on Fall Risk Assessment, or residents that experience a fall incident, will have one or more interventions implemented immediately following each fall incident/ admission. The decision as to which if any measure to use will be based on history/observation and/or nurse's judgement. Refer to the following list of potential interventions that may be implemented. Il. Assessing Risk Potential 1. The Fall Risk Assessment will be completed by nursing personnel upon admission, annually quarterly, with a significant change and with any fall. Included in the assessment are risk factors and a health history as they relate to falls. Assessment care planning and monitoring of residents related to fall issues will be initiated by the primary nursing staff along with input from Team Meetings, observation and/or staff report. 3. A review of resident's medications should be completed for possible effects/side effects relating to falls, with a focus on medications which could predispose to falls (i.e. diuretics, cardiovascular, antihypertensive, antipsychotic agents, hypnotics, antidepressants, sedatives, analgesics, and laxatives. Consider not only the class of drugs, but the number of drugs (polypharmacy), and the potential for addictive effects when the accumulate in the body that also increases risk. Nursing Policy & Procedure Falls - Prevention and Intervention 4. Assess adaptive equipment walker, w/c, hearing aids, glasses etc. 5. Assess for vision/hearing problems. 6. Assess and encourage the use of proper footwear. 7. Assess for orthostatic hypotension, if able. 8. Assess the environment in which the fall occurred. IV. Interventions to Prevent Falls (The following is not meant to be all inclusive) Interdisciplinary team members will discuss and initiate appropriate interventions for identified risk factors. Interventions will be designed in relation to diagnosis and need: 1. Impaired Mobility - assess potential for PT/OT or Restorative Nursing Program - consider need for assistance with ambulation and/or transfer - consider need for assistive devices (cane, walker, etc.) - encourage use of call light to request assistance and ask resident to wait until assistance arrives. - contact housekeeping if room clutter/floor condition is a concern and consider reorganizing room. - evaluate adequate lighting, need for night light. - evaluate supportive equipment W/C and/or walker fit, bed height, etc. - consider bedside commode. 2. General Debility - encourage mid day nap or rest period, if appropriate. - avoid complete bed rest, unless absolutely necessary and remove bed rest orders as soon as possible. - consider increasing the frequency of observation or keeping in public area when up. - assess need for attention to decrease pain, anxiety or agitation. - assess adequacy of nutrition and hydration. - assist with activity at regular intervals to increase stamina and balance. - encourage participation in exercise program, if possible. - assess need for assistance with ADL's, ambulation or toileting. 3. Incontinence - assess need for regular toileting schedule. - assess need for incontinence under padding/under garments. - consider a urological consultation with a specialist. 4. Visual/Auditory Impairment - check hearing aid for proper function and battery, if applicable. - complete a preliminary vision screening and/or refer to Optometrist if need for glasses is assessed. Nursing Policy & Procedure Falls - Prevention and Intervention 5. Improper Shoe Fit - Assess footwear including shoes and slippers. - request purchase of proper shoes/slippers, if necessary. 6. Restraints/Alternatives - consider motion detectors - Monitor all interventions to be sure the least restrictive intervention is being used. 7. Consultation - consult with MD, Pharmacist or Psychiatrist, as needed, for repeat falls - Resident/resident representative/staff education will be done by Social Service and/or Nursing to increase their awareness and cooperation with proposed interventions, as needed. V. Documentation 1. All fall interventions will be care planned and recorded on Care Plan and on CNA Care Card as appropriate. 2. All risks and benefits will be provided to the resident/resident representative/POA-HC/Guardian. 3. Interdisciplinary review of fall incident will be completed in EHR. VI. Post Fall Incident: After caring for the immediate physical/psychological needs of the resident the Nurse will: 1. Complete Incident Report, Fall Evaluation, Fall Risk, ID Note and any other necessary documentation in EMR. 2. Complete Notes of interview 3. Send appropriate paperwork to DON/Designee. 4. Determine and implement an immediate intervention to prevent another fall with guidance from Fall program Coordinator or designee. 5. Update POA-HC/Resident/ Resident Representative/Guardian after each fall. 6. Call Fall Program Coordinator with fall details. VII. Nurse Manager to review fall incident within 24 hours of fall (Next business day). The following shall occur: 1. Resident incident will be reviewed with Interdisciplinary Team (IDT)/ Fall Program Coordinator. 2. Fall intervention recommendations from the meeting will be added to the Resident Care Plan and CNA Care Card (as appropriate, this is the responsibility of the Nurse Manager or designee.) 3. The Care Plan will be reviewed and modified as needed. * Note: Upon reviewing the resident fall at the Falls Review meeting, the Interdisciplinary Team will complete the Investigation Section of the Incident Tracking form in AOD. All interventions and modifications to the Resident Care Plan and CNA Care Card will be recorded in the EHR. 1. R32 was admitted to the facility on [DATE] with diagnoses that included stenosis of other cardiac prosthetic device, syncope, heart valve replacement, diastolic heart failure, aortic valve stenosis, unspecified dementia without behaviors/psychosis/mood/anxiety, anxiety and urinary tract infection (UTI). R32's room was on the second floor in an unlocked, unsecured unit. Surveyor reviewed Wandering Risk Scale assessment for R32 with assessment dates of 9/21/22 and 9/26/22 with assessments of Low Risk of Wandering. Surveyor reviewed R32's Progress Notes and documented on 10/2/22 8:20 PM was Resident was yelling out of window. Help, Help. I have been kidnaped. Gave resident a cup of tea, tried to calm resident down. Documented on 10/2/22 at 9:17 PM was Wandergaurd put on right ankle. Resident stated she was going to leave. Has been walking out in the hall, walking towards door. Documented on 10/2/22 at 10:32 PM was Exit seeking: [patient (Pt)] attempt to leave unit via elevators [times (X)] 2, made to lower floor on 2nd attempt. Staff safely [returned] to proper unit [with] incident. When asked states, I am leaving just waiting for my ride. Staff re/oriented to [room]/unit. Update to On-call provider/family. Wandergaurd apply to [right (R)] ankle, 24hr [continuous] monitoring initiated. Surveyor reviewed Wandering Risk Scale assessment for R32 with assessment dates of 10/2/22. Documented was: Mental Status - cannot follow instructions Mobility - can move [without (w/o)] assistance in [wheelchair (w/c)] Hx of Wandering - with [history (hx)] of wandering (hx of res/family or noted on hospital paperwork) [Diagnoses (Dx)] - with dx dementia . SCORE: 11. Score of 11 indicated a High Risk for Wandering. Surveyor reviewed R32's Comprehensive Care Plan with an initiation date of 10/3/22. Documented was: [R32] will maintain safety though review date. Wanderguard in place with monitoring per facility protocol. Intervene as necessary to ensure safety of resident. Stay with resident if they leave unit in a wandering episode. Watch for these signs: pacing, packing belongings, talking about leaving, putting on a coat. Redirect resident from stimulus with activity of their choice. When resident is exit seeking, offer toileting, food and drink. Utilize [one to one supervision (1:1)] [as needed (PRN)]. Do not argue with [R32] about the correctness of their beliefs. Surveyor reviewed schedules for Certified Nursing Assistant (CNA) staff who would be assigned 1:1 monitoring for R32. There was no 1:1 aide scheduled from 10/3/22 through 11/5/22. Surveyor reviewed R32's Progress Notes and documented on 10/6/22 at 1:38 AM was Resident attempted to wander from unit twice, she stated I heard a loud crash, I have to find out where its coming from. Resident was redirected and brought back to unit, writer reorientated resident on date, time, and place. Although confused resident was pleasant and nonconfrontational, 1:1 sitter initiated until resident fell back to sleep, and q15 minute checks thereafter. There was no 1:1 sitter initiated, no added interventions put in place and no assessment of elopement risk. On 10/6/22 a psych referral was completed for R32 and on 10/10/22 R32 was seen by psych services and medication changes were made. On 10/7/22 R32 was moved from room [ROOM NUMBER] to 2410 on the second floor to be closer to the nurses' station for monitoring although R32 was supposed to be on 1:1 monitoring. Surveyor reviewed R32's Progress Notes and documented by Music Therapy on 10/12/22 was .distressed phone calls from [R32], saying she wanted to call police as she was being held here against her will . [R32] accepted visit, presenting as grumpy and anxious to leave, with bags packed next to her on the bed, looking through book to find numbers for a ride . took opportunity to remove [R32] to go for a walk, quickly moving bagged belongings to the closet . Surveyor reviewed R32's Progress Notes and documented on 10/15/22 at 6:11 AM was Resident did wander once on shift, she stated I am going to the bathroom on the second floor. Resident was assisted to her room where she was toileted and went back to bed. Documented on 10/17/22 at 6:05 AM was Resident out wandering in hall. Reports I heard my son knocking on my door. Reassured resident that she is safe and her son is not here. Easily redirected to room. On 10/7/22 R32 was moved from room [ROOM NUMBER] to 1315A on the first floor. Documented in Progress Notes on 10/20/22 at 9:57 AM was [R32] will - transfer from 2404 to 1315A on this date. Both [R32] and her [daughter in-law] are in agreement with transfer. [Daughter-in-law] agrees that [R32] needs a more secure unit due to her wandering. [R32] will also benefit from the structured activities on the unit and keep her busy. Surveyor noted that first floor unit has no locked doors and was not secure as the units' doors were closed with signs to Keep Doors Closed but not locked. Wanderguard alarms on the posterior exit door at the end of the hallway, the elevators and in the front lobby. The posterior exit door was also alarmed as a fire door. Surveyor reviewed MD orders for R32. Documented with a start date of 10/23/22 was Record number of episodes of wandering behaviors such as pacing, packing belongings, talking about leaving, putting on a coat. If 1 or more, document incident and interventions in EMR. Notify supervisor as indicated. Surveyor reviewed R32's Progress Notes and documented on 10/24/22 at 11:42 PM was [7:15 PM] Staff respond to unit posterior door alarm, noted pt left out of unit. Elopement protocol activated, Pt found in Aurora facility basement w/ clinic staff. 3 women's hand bags seen to R shoulder w/ pt belongings, when asked, states I am leaving. Staff escorted safely back to proper unit s/ incident. Post elopement assessments completed, no findings noted. Pt calm, [vital signs stable (VSS)], in no acute distress, Wandergaurd in place R ankle/activated. Update to provider & family, voice msg left for pt contact to call facility for pt update. 24hr f/u monitoring initiated. There was no 1:1 aide scheduled for 24 hour monitoring. There was no update to the care plan or added interventions after elopement and no post elopement assessments completed. On 10/28/22 R32 was moved from room [ROOM NUMBER]A to 1312B on the first floor after an altercation with her roommate. Surveyor reviewed R32's Progress Notes and documented on 10/28/22 at 12:25 PM was Resident reports to staff and MD that her son is being chased and in danger. MD contacted daughter, who states that resident son is not in danger and is safe. Staff to closely monitor resident for behavior and wandering behaviors. Documented on 10/30/22 at 10:31 PM was At [10:30 PM] yelling -screaming about son trying to leave Unit. Documented on 10/31/22 at 6:18 AM was Around [10:30 PM] the resident was staying by exit doors on [R32's unit (SV1)] stating she wants to go home next door. She was difficult to redirect. It took several staff members to redirect. She asked for phone to call her [son], and it was provided. Also tried go to the door to leave, and again was redirected X3 . Documented on 10/31/22 at 10:56 AM was Resident found wandering in hallway X3, attempted to exit unit X1. Not easily redirected. Daughter-in-law in this unit, redirected resident, focused on crafts. Documented on 11/02/22 at 4:36 AM was Resident attempted to leave unit X2. Said that she will be killed if she does not leave. When attempting to redirect, resident became combative, pushing and hitting staff. Resident eventually settled and is currently sleeping. Will continue monitoring. Documented on 11/02/22 at 9:42 AM was Later in shift kept trying to leave unit Needed help, from all to keep on floor. Documented on 11/03/22 at 2:13 AM was [2:00 AM] While staff assisting in a room, resident exited the [posterior exit fire door]. She saw there was stairs going up and down, so did not attempt to go further. Staff heard door alarm go off and immediately got her back onto unit. She was walking around as staff assisted other residents and went towards [another unit] around [2:15 AM]. Will watch at nursing office for closer monitoring. Documented on 11/05/22 at 5:27 AM was Resident noted to be wandering X1, no behaviors this shift. R32 eloped from the facility at 4:16 PM on 11/5/22. Documented at 4:59 PM was 16:16 Fire Code called to SV1 unit, several responded to scene, no fire findings. Staff [instructed] to initiate Res head count, immediately found pt missing from unit. Code purple activated, all on different unit complete. Documented on 11/5/22 at 7:54 PM was To add to previous note, resident was noted to not be in her room or in common areas on unit around [4:15 PM]. Code purple was called for resident and a dozen staff from multiple departments responded to search for resident. Search was initiated on SV1 while we waited for responders and resident was not found in any bedroom, utility area, or bathroom on unit. Back stairwell was searched and resident was not found. Staff searched both floors of Maplewood and the basement including clinic hall. Within 10 minutes it was determined that she was not likely inside the building or in the parking lots so search was expanded to include sidewalks around campus. Resident was then located on Oklahoma about 40 feet west of driveway to Maplewood. She had with her a purse and two cloth bags containing picture frames and other belongings. She was wearing a blouse with a sweater over it, 3/4 length pants and shoes. She was being attended to by a good samaritan who noticed her in distress. She had fallen outside apparently hitting her head on the curb. Fire Dept responded to a call from the good samaritan. Resident noted to have facial bleeding and swelling including damage to her forehead, nose, left cheek as well as abrasions to both knuckles. Resident was upset but seemed to be comforted and calmed by the fire dept staff. First aid was provided by the fire dept on the scene and she was taken by ambulance to the ER. Family updated by Supervisor. Awaiting update as to what hospital resident is being evaluated at and possible readmit. Anticipating the need for 1:1 supervision until safety can be established if resident re-admits this weekend. On 11/6/22 at 1:35 AM R32 returned to the facility from the hospital. R32 had sustained a facial fracture. Documented at 11/6/22 at 1:42 AM was Around [11:00 PM] on 11/05/2022 received a call from ED nurse regarding the resident's returning to the facility with hairline facial [fracture (Fx)]. She was given analgesics, and will be returning to [facility] . She was given call light and put to bed with staff to monitor. Documented on 11/6/22 at 6:27 AM was Resident returned from hospital pleasant and cooperative . Slept for a few hours then was found wandering the halls X2, asking where her sons were. Resident was brought out to common area for close monitoring. There was no 1:1 monitoring put in place when R32 returned from the hospital. On 11/7/22 at 4:45 PM, R32 rang the fire alarm again. Documented at 5:03 PM was [4:45 PM] resident who had been in room rang the fire alarm Did not leave unit on 15min checks 1;1 tonight. There was no documentation stating whether R32 was on 1:1 or 15 minute checks. Surveyor reviewed R32's Comprehensive Care Plan with a revision date of 11/7/22. Added to the Wandering Care Plan was: Psych consult made. Referral to pastoral care. Q15 min checks. Encourage family involvement/visits. Surveyor noted that Psych had already consulted and had seen R32 on 10/10/22. Surveyor also noted that R32 was supposed to be on 1:1 monitoring and was unsure why 15 minute checks were added to the care plan. Surveyor reviewed R32's CNA Kardex to direct cares for CNA's. Documented with a start date of 11/6/22 was: Provide 1:1 visits PRN. Especially when wandering and anxious, provide validation and engage [R32] in the moment (i.e. constructive discussions about what you can do now to help, refer her to daily routine schedule binder, invite to activity, meet basic needs as able, remind her and engage her in independent leisure, talk about her likes and interests and fond memories of her youth). Documented under Progress Notes on 11/10/22 at 2:21 AM was Resident made multiple attempts to leave the unit. Took multiple staff to redirect as resident became combative, scratching and pinching staff. Once in bed resident began to punch the walls and snatch down blinds on window next to bed. 1:1 monitoring initiated and resident continued to yell out help, I'm being held hostage. This lasted for about 2 hours before resident eventually settled down. 1:1 monitoring was not in place on this shift. Documented under Progress Notes on 11/13/22 at 11:22 PM was The resident tried multiple times to leave the unit stating there is someone in the car is waiting for her. She was going to the exit door, and setting alarms out tried get through the doors going outside. It took several staff members to be able to redirect the resident. Also the resident was combative and hitting the staff. Documented on 11/14/22 at 7:48 AM was Resident awake and wandering hallway since beginning of shift, has two bags packed and attached to walker. Resident states she has to go home and take care of her house, asked this writer which door leads out . Documented on 11/14/22 at 8:57 PM was Resident pulled fire alarm near door trying to get out door. Documented on 11/16 at 3:32 AM was No 1:1 supervision available overnight . Documented on 11/23/22 at 2:12 PM was Attempted to elope off unit X1 . Documented on 11/26/22 at 11:14 AM was .3 attempts to elope this shift . Documented on 11/30/22 at 1:45 PM was [6:50 PM] Exit seeking: Pt disruptive, calling staff names, demand to leave unit. Re/directing unsuccessful, able to walk out of unit double doors out in hallway w/ staff stand by assist. Staff walked w/ pt to [another unit] before pulling fire alarm. Staff provided guidance until pt safely ret to proper unit. Assistance w/ phone call to family provided, offered snack/fluids, helpful. During survey on 12/19/22 at 10:12 AM, 1:04 PM and 3:52 PM, Surveyor observed R32 in room alone with no 1:1 supervision. On 12/20/22 at 8:14 AM, Surveyor observed R32's door closed and knocked. Surveyor entered room and noted R32 was sitting on bed alone, in robe and gown, gripper socks on, drinking coffee. R32 had a duffle bag in hand and a Wanderguard on ankle. Surveyor found the 1:1 aide (CNA-L) in the hallway who entered R32's room at 8:21 AM. On 12/20/22 at 8:23 AM and 11:15 AM Surveyor interviewed CNA-L. Surveyor asked how much of the shift she is the 1:1 for R32. CNA-L stated the whole time. NA-L stated R32 kicks her out which happens every 2-3 minutes. Surveyor asked if CNA-L had other residents that you care for? CNA-L stated she is my only assignment but I answer call lights sometimes to help out. Surveyor asked if she is the only 1:1 aide. CNA-L stated no, there is a 1:1 aide on all 3 shifts. Surveyor asked how long this 1:1 has been in place. CNA-L stated it had been about a month to a month and a half. Surveyor asked how she knows how to take care of R32. CNA-L showed Surveyor a piece of paper with a note that documented 1:1 supervision AT ALL TIMES. On 12/20/22 at 11:22 AM Surveyor interviewed Unit Manager (UM)-M Surveyor asked on what shifts R32 has a 1:1. UM-M stated R32 always had a 1:1 and Scheduler-O schedules them and the Nurses will cover if needed. Surveyor asked when the 1:1 was put in place, UM-M stated it started when she fell outside referring to the 11/5/22 incident. Surveyor asked what the 1:1 would do throughout a shift. UM-M stated just keeping an eye on her. UM-M stated she was not sure what specifically and she I would have to look in her chart. CNA care card binder - no [NAME] card. On 12/21/22 at 8:51 AM Surveyor interviewed Registered Nurse (RN)-N. Surveyor asked when R32 usually wanders or tries to leave the unit. RN-N stated really early in the morning, more on Night shift. RN-N stated she is usually fine on First shift and that is the only shift she works. Surveyor asked if she has had any training or In-services on elopement at the facility. RN-N stated no, she did in prior jobs at other facilities that had locked units. RN-N stated this is not a locked unit but has Wanderguard alarms on the side dining room, the front door and the elevators. On 12/21/22 at 9:15 AM Surveyor interviewed Scheduler-O. Surveyor asked when she schedules 1:1 aides for R32. Scheduler-O stated for the AM and PM shifts. Surveyor asked about Night shift. Scheduler-O stated she does not schedule Night shift 1:1. Scheduler-O stated the RN Supervisor assigns a 1:1 from the staff that is scheduled. Surveyor asked if there are eve
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R12) of 1 residents with a change in condition following a f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R12) of 1 residents with a change in condition following a fall was thoroughly assessed, so appropriate treatment could be provided based off the assessment. * R12 was readmitted to the facility on [DATE] following hospitalization from 3/21/22 thru 3/25/22. Upon arrival to the facility R12 informed staff of the need to use the bathroom. R12 was assisted to the toilet, provided the call light, and instructed to call for assistance when finished. Staff left R12 unattended in the bathroom. R12 was then found on the floor with her head at base of toilet and wall. From 3/26/22 through 3/31/22, R12 was documented to be experiencing a change in condition with increased weakness, increased confusion, difficulty expressing needs, only able to answer yes/no questions and incontinent. On 3/31/22, R12 was transferred to the hospital with a concern for altered mental status and was diagnosed with bilateral subdural hematomas. R12 was admitted to the Neuro (Neurological) ICU (Intensive Care Unit). The facility did not complete a thorough assessment of R12 after the unwitnessed fall including routine neurological assessments given R12 was prescribed Eliquis, which could increase the likelihood of bleeding and bruising. Findings include: The facility policy, entitled Cran Checks (Neurological), dated 11/89 and revised 8/19, documents: Policy: Cran Checks are obtained to: a. Assist the nursing staff in a systematic approach to current neurological data documentation. b. Provide pertinent data for the physician which will assist in evaluating the resident's status. c. Create a baseline for all health team members in evaluating current and changing status of resident. General Information: 1. This procedure is done following an unwitnessed fall or a witnessed fall with resident hitting head. 2. Frequency of neurological checks based upon nurse evaluation or M.D. (Medical Doctor) orders, routinely done q (every) 30 min (minutes) x (for) 2, q hr (hour) x2, q 4 hrs (hours) + (and) PRN (as needed) at nursing direction. 3. Document findings on the Neurological Assessment in EMR (Electronic Medical Record). 4. Describe abnormal findings in nurse's progress notes. 5. Report significant findings to the physician and resident representative. R12 was admitted to the facility on [DATE] with diagnoses that include: Atrial fibrillation, diabetes mellitus, congestive heart failure, depression and anxiety. R12's admission MDS (Minimum Data Set Assessment), with an ARD (Assessment Reference Date) of 1/19/22, documents, a Brief Interview of Mental Status (BIMS) score of 11, indicating moderately impaired daily decision making; no behavior concerns; requires extensive 1 person assist for bed mobility, transfers, dressing, toileting and personal hygiene; not steady and only able to stabilize with human assistance when moving from a seated to standing position, walking with assistive devices, turning around to face the opposite direction while walking, moving on and off the toilet, and surface to surface transfers; occasionally incontinent of bladder and bowel and had a fall in the month prior to admission. R12's Care Plan, dated 3/14/22, documents: [R12] has potential for falls related to impaired mobility, impaired cognition. Interventions include: -Encourage use of assistive device, if applicable, describe: w/c (Wheel Chair) for mobility, start date: 3/14/22; -PT (Physical Therapy)/OT (Occupational Therapy) screen/evaluation and treat as ordered, start date: 3/14/22; -Floors free from spills or clutter, start date: 3/14/22, -Provide adequate, glare free lighting, start date: 3/14/22; -Keep call light, personal, and frequently used items within reach, start date: 3/14/22; -Assess for appropriate foot wear, start date: 3/14/22. On 1/12/22, R12's Fall Risk Assessment documents a score of 18, which indicates a high risk for falls. Surveyor notes R12's care plan does not address R12's high risk for falls until 3/14/22 even though R12 was assessed to be at high risk for falls upon admission to the facility on 1/12/22. R12's March 2022 MAR (Medication Administration Record) documents a physician's order for: Eliquis 2.5 mg (milligrams) tablet, 1 tab by mouth every 12 hours for prevention, start date 1/12/22, end date 3/25/22. (Eliquis is used for the prevention of serious blood clots from forming due to certain irregular heartbeat (Atrial fibrillation). On 3/25/22, at 9:35 PM, R12's medical record documents, Resident readmit (readmission) the shift at 1750 (5:50 PM) from [name of] hospital via [name of] ambulance transport. Resident assisted by paramedic staff from gurney to wheelchair as resident stated she did not want to lay down in bed. Resident asking to use the bathroom, this LN (Licensed Nurse) asked resident to please wait a few minutes while this LN can see what her transfer status was. Resident stated okay, resident noted to be attempting to self transfer onto toilet a couple minutes after that, this LN assisted resident onto toilet as she was already standing at toilet. Resident sat on toilet safely, resident noted to be dry but not wearing any brief or undergarment. This LN handed resident call light string asking her to pull string when she is done. This LN had gone down hall and when coming back toward nursing station this LN heard resident call out in soft voice for help. This LN went into check on resident. Resident noted to be lying on right side with head at base of toilet and wall. Resident had no apparent injury noted and states she did not hit her head. Resident assist into bed via Hoyer lift.Supervisor did skin check at this point, noting two areas on buttock, one area on left heel, bruise to right thigh, right upper arm and scattered bruising throughout BUE (Bilateral Upper Extremities), also noted with midline scar. Resident with non slip socks and diabetic shoes on at the time of the fall, did have pants around ankles when found. MD (Medical Doctor) and family notified, No new orders given at this time. Resident continues with VSS (Vital Signs Stable) and no complaint of pain. [Name of responsible party] states she has concerns (R12) maybe sundowning. This LN did let [responsible party] know that was given in report from the hospital that (R12) does have signs of dementia. Resident now in bed resting. Bed in lowest position. On 3/25/22, at 10:15 PM, R12's medical record documents a Nursing Data Base/Comprehensive assessment which documents: . Neuro: Oriented to person; Hand Grasps: weak, equal; Right Pupil: 2 mm (millimeters) and reactive; Left Pupil: 2 mm and reactive; speech clear and understands . The assessment is signed as completed by Agency LPN (Licensed Practical Nurse)-D on 3/25/22 and RN (Registered Nurse)-E on 3/28/22. Surveyor notes an LPN completed the Nursing Data Base/Comprehensive assessment after R12's unwitnessed fall and it is not signed by an RN until 3 days later. Surveyor also notes there is no documentation to identify if R12's documented weak hand grasps are a new concern or baseline. Surveyor notes there are no further documented neurological assessments that include details of R12's orientation, hand grasps, pupil size and reaction, speech and ability to be understood and understand. On 3/26/22, at 11:42 AM, R12's medical record documents: Left a message for therapy office to see when they will see [Resident name]. Resident needs a reevaluation post fall from 3/25/22. Pt (patient) weaker since fall. On 3/26/22, at 2:14 PM, R12's medial record documents, Patient is confused and A&Ox1 (Alert and oriented to self). Denies any pain and has weakness. VSS (Vital Signs Stable) NP (Nurse Practitioner) [Name] made aware. On 3/26/22, R12's medical record documents, NP [name] notes res alert and oriented x1 neuro check unremarkable. On 3/27/22, at 1:30 PM, R12's medical record documents, Resident still confused and weak. Spoke with PT (physical therapy) and is a Hoyer lift until PT able to reassess her, as resident is tired and would not sit up to the edge of the bed today. On 3/27/22, at 6:31 PM, R12's medical record documents a SNF (Skilled Nursing Facility) Visit by NP-F which documents, .Psychiatric-alert and oriented x1 some confusion noted, appears a bit spacey. Muscle weakness (generalized): PT (Physical Therapy) for transfers, mobility, strengthening, balance and family training. Patient is high fall risk, already fell without injury in bathroom on arrival, monitor progress. Unspecified Atrial fibrillation: continue on Eliquis, on 2.5 mg although creatine is within normal limits patient is a very high fall risk, also on aspirin, monitor for bleeding. On 3/27/22, at 11:59 PM, R12's medical record documents: Alert to self only. Confusion and weakness still persist. Ate 100% dinner with good fluid intake. Has difficulty expressing her thoughts. Neurocheck negative. Hoyer lift is being used until PT reassessment. Surveyor notes there is no documentation of the neurological assessment being completed on 3/27/22. On 3/28/22, at 11:55 AM, R12's medical record documents, Pt (patient) is on board for new admit. Pt is appearing to be confused according to NP [name] (NP-G). No new orders. No concerns noted. Vitals WNL (within normal limits). On 3/28/22, at 3:53 PM, R12's medical record documents a SNF Progress Note completed by NP-G, which documents, High risk visit. Patient seen sitting in wheelchair. She is in no acute distress. Care discussed with therapy who is present in room. She denies chest pain shortness of breath nausea vomiting fever chills. Psychiatric-alert, normal affect.Unspecified Atrial fibrillation: continue on Eliquis. Surveyor notes NP-G's progress note dated 3/28/22 at 3:53 PM does not address R12's earlier noted confusion on 3/28/22 at 11:55 AM. On 3/28/22, at 9:19 PM, R12's medical record documents, Resident remains on 24 hour report from 3/25/22 related to readmit and unwitnessed fall. Resident noted to be having a hard time verbalizing her needs. Will call out for help at times and will point toward what she needs but noted to be struggling to state her needs. Manager aware of residents speech and weakness, states MD (Medical Doctor) will see her tomorrow 03/29/22. VSS. Resident assisted into bed via Hoyer transfer. Resident did refuse dinner eating only her jello, applesauce and some of her milk. Surveyor notes there is no documentation R12 was seen by the MD on 3/29/22. On 3/29/22 at 11:03 AM, R12's medical record documents, Alert to self only. Unable to express her needs verbally. Observed some frustration on her face by frowning. Need assistance with dinner. Needs total care for ADL's (Activities of Daily Living). On 3/29/22, at 12:07 PM, R12's medical record documents, Post fall investigation complete: Resident self transferred from toilet to chair and was lying on right side next to toilet. Intervention is for staff to stay in room if she is using bathroom. Therapy will eval and treat also. On 3/30/22, at 2:38 AM, R12's medical record documents, Resident alert and can only answer yes or no questions. Resident attempts to verbalize her needs but can't get any words besides yes/no. On 3/30/22, at 12:53 PM, R12's medical record documents, Resident A&O (Alert and Oriented) to person. Clear speech with poor ability to express all needs. Able to respond yes & no when inquiring with resident. VSS & blood sugars stable. Requires total assistance for positioning & ADL completion. Incontinent of bowel and bladder. Consumed 75% of breakfast & 25% of lunch with total assistance. Assessed by [NP-F's name]. Awaiting labs results. Will continue to monitor, and document changes as indicated. Surveyor notes there is no documentation by NP-F related to a visit with R12 on 3/30/22. On 3/30/22, at 8:59 PM, R12's medical record documents, Resident has trouble expressing her needs verbally. Updated on call NP [initials of NP] with lab results from today. NNO (No New Orders). On 3/31/22, at 11:45 AM, R12's medical record documents, Resident sent out to [name of] hospital for AMS (Altered Mental Status]. Resident is alert but unable to respond to questions in a timely manner. ROM (Range of Motion) is weaker than baseline. Resident appears sluggish. No c/o (complaint of) pain or discomfort. NP [name]-F requested resident to be sent to ER (Emergency Room) for evaluation. On 3/31/22, at 7:40 PM, R12's medical record documents a Focused Note, documented by NP-F, which documents, Chief Complaint: altered mental status, change in condition. Assessment: Patient was seen in her room today, having worsening of symptoms expressive aphasia with increased weakness, labs were unremarkable except for elevated TSH (Thyroid-stimulating hormone) and free T4 (Thyroxine), due to mental status changes patient sent out to hospital for further evaluation, noted in [name of medical record] patient did have evidence on CT (computerized tomography) of SDH (Subdural Hematomas) acute on chronic with left thickness 2.5 cm (centimeters) and right 1.5 cm with midline shift left to right, plan to go into surgery tomorrow am. Surveyor notes there are no documented neurological checks for R12 except for the initial one completed after the unwitnessed fall on 3/25/22. Surveyor notes if the facility had completed comprehensive assessments, of R12 including neurological checks, a change in condition could possibly have been identified sooner. On 12/22/22, at 9:22 AM, Surveyor interviewed Director of Nursing (DON)-B, who stated she would expect to see and RN assessment completed following a witnessed or unwitnessed fall. DON-B stated after the initial assessment by the RN after the fall DON-B would expect neuro checks, a fall evaluation, a fall assessment and then immediate interventions put into place to prevent future falls. DON-B stated the standard of practice the facility uses is for all unwitnessed falls to have neuro checks completed. DON-B stated that prior to R12's hospitalization and readmission to the facility on 3/25/22, R12 would transfer herself to the toilet. On 12/22/22, at 12:25 PM, DON-B informed Surveyor neuro checks are being done but we (the facility) needs to clean up our practice of documenting them as the nurse is just documenting neuro checks completed. Surveyor asked DON-B for documentation of the completed neuro checks for R12 after the unwitnessed fall on 3/25/22. DON-B stated it is the facility's policy to document completed neuro checks in the Neurological Assessment section of the EMR (Electronic Medical Record). On 12/22/22, at 12: 28 PM, DON-B informed Surveyor she is not seeing neuro checks completed for R12 after the unwitnessed fall on 3/25/22. DON-B stated there is documentation of the RN supervisor completing a skin body check after the fall and that would be considered documentation R12 was assessed by an RN after the fall and that would include a neuro check. DON-B stated the nurse completing the incident report, which includes the neuro check and the body check is the nurse that attended to the resident after the fall. DON-B stated if that nurse is an LPN they will then call the RN, the RN will complete the neuro and body check but the LPN will completed the incident report. DON-B stated she would expect to see neuro checks completed by staff after an unwitnessed fall. That is their policy and that is what they do. DON-B stated it would have been nice if the supervisor documented her own but the LPN put the information into her note instead. On 12/12/22 at 2:01 PM, Surveyor interviewed NP-G who stated, she believes she saw R12 on 3/28/22 but isn't certain. Surveyor informed NP-G of the progress note in R12's medical record documenting the visit on 3/28/22. NP-G stated she knows R12 and she did seem different but can not recall when (what date) she saw R12 even given the documentation in R12's medical record. NP-G stated she really could not recall if R12 seemed different enough when she saw her to recommend she be transferred to the hospital. On 12/12/22, at 2:09 PM, DON-B provided Surveyor with copies of the facility 24 hour report board for 3/26/22 and 3/27/22. R12's name appears on both days. On 3/26/22 the 24 hour report board documents R12 readmitted [DATE], had a fall. Day shift: confused and weakness; PM shift: confused, neuro check negative; NOC (night shift): slept well. On 3/27/22 the 24 hour report board documents R12: readmit and fall on 3/25/22. Day shift: confused and weak, A&Ox1 (alert and oriented to self); PM shift: Alert to self only, still confused and weak, at 100% of dinner; NOC: slept well. Surveyor notes R12 remained at the facility until 3/31/22. Staff documented changes of condition from 3/26/22 thru 3/31/22 but R12 did not remain on the 24 hour report board for observation/supervision. On 12/12/22, Surveyor informed Nursing Home Administrator (NHA)-A of the concern R12 had an unwitnessed fall on 3/25/22 and thorough assessments of R12, including neurological assessments, were not completed even though staff documented R12 was experiencing changes in condition from 3/26/22 until 3/31/22. The change of condition included requiring total assistance from the staff, declining cognition and inability to express needs. R12 is also prescribed the blood thinner Eliquis which increases the chance for bleeding. R12 was transferred to the hospital on 3/31/22 and admitted to the Neuro ICU with bilateral subdural hematomas requiring surgery.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure residents with pressure injuries received necess...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure residents with pressure injuries received necessary treatment and services, consistent with professional standards of practice, to promote healing for 1 (R11) of 7 Residents reviewed for pressure injuries. R11 had a right buttock pressure injury that increased in size and slough percentage. The wound doctor assessed the pressure injury and wrote orders for a new treatment. The facility failed to transcribe the order, R11 continued to receive the previous treatment for two weeks and the pressure injury continued to increase in size and slough percentage. Findings include: R11 was admitted to the facility on [DATE] with diagnoses that include, multiple sclerosis; diabetes mellitus 2 with long term insulin use; quadriplegia; chronic respiratory failure with dependency on ventilator; and pressure wound of the sacral region. R11's most recent Minimum Data Set Assessment with an Assessment Reference Date of 11/29/2022 documented R11 was at risk for developing a pressure injury, had one unstageable pressure injury, and needed total staff assistance for activities of daily living. R11's most recent Braden scale assessment dated [DATE] documented a score of 12 which indicated R11 was at a high risk to develop a pressure injury. R11's skin care plan, dated 12/02/2022 documented, Altered Skin Integrity, as evidenced by Unstageable Pressure Injury to Right Buttock. Risk Factors for Skin Breakdown include: Hx (history) of Stage 4 pressure injury to sacrum, hx of MASD (Moisture Associated Skin Damage), quadriplegia, Cdiff (Clostridium difficile), incontinence, MS (Multiple Sclerosis), decreased mobility. Interventions included: Monitor skin daily with cares, during baths, and weekly. MD (Medical Doctor) update if indicated . Assess for presence of risk factors. Treat, reduce, eliminate risk factors to extent possible . Wound treatment to be performed by nursing, as ordered by MD/NP (Medical Doctor/Nurse Practitioner). Nursing to monitor integrity of dressing, with each encounter, and replace dressing if soiled, loose, or missing. Wound assessment / measurement performed weekly by wound care team. If resident unavailable, assessment to be completed at earliest availability. Referral to Wound MD for management / debridement of Unstageable pressure ulcer. Place pillow between knees, legs, & feet, when lying on her side. On 12/19/22 at 11:13 AM, Surveyor observed R11 lying on back on an air mattress. R11 was covered with a blanket. R11's daughter came into the room and informed Surveyor she was concerned because R11's pressure injury to the buttocks had worsened. Surveyor reviewed R11's medical record and noted the pressure injury to the right buttock was first documented by the wound doctor on 02/17/2022. At this time the right buttock pressure injury measured 3.5 cm (centimeters) x 3 cm x 0.1 cm and was documented as unstageable due to the presence of slough. R11 continued to be followed by the wound doctor weekly. R11 was sent out to the hospital on [DATE] and returned to the facility on [DATE]. Upon return to the facility, R11 continued to be seen by the wound care team. On 08/26/2022, the facility documented an assessment of the right buttock pressure injury: 3.5 cm x 3 cm x 0.5 cm; 10% slough/ 90% granulation; treatment ordered - Dakin's ½ strength cleanse f/b (followed by) Santyl, f/b Mesalt, f/b bordered foam, every day. Surveyor noted this order in R11's discontinued physician's orders. According to facility documentation, from 08/26/2022 until 09/16/2022, the pressure injury/wound assessment and treatment remained the same On 09/16/2022, the right buttock pressure injury assessment was the same as on 08/26/2022, however the wound doctor changed the order to Dakin's ½ strength, f/b Mesalt, f/b bordered foam dressing, every day. Surveyor noted this order in R11's discontinued physician's orders. According to facility documentation, from 09/16/2022 until 10/28/2022, the same treatment remained in place and pressure injury measurements decreased in width by 0.5 cm; length and depth measurements remained the same and percentages of tissue types remained the same. On 10/28/2022, the facility documented the pressure injury as 3.5 cm x 2.5cm x 0.5 cm with 70% necrosis / 30% granulation. The wound doctor changed the treatment to Dakin's ½ strength cleanse, f/b Silver Alginate, f/b bordered foam dressing, every day. Surveyor noted this order in R11's discontinued physician's orders. On 11/04/2022, the facility documented the pressure injury as 3.5 cm x 2 cm x 0.1 cm with 20% slough / 80% granulation. The treatment from 10/28/2022 remained in place. From 11/04/2022 until 12/02/2022, according to facility documentation, the pressure injury measurements remained the same and the treatment remained the same. On 12/02/2022, the facility documented the pressure injury as 4.5 cm x 3.5 cm x 0.1 cm with 40% slough / 60% granulation. This assessment showed a decline in the pressure injury's length by 1 cm and a decline in the tissue type by 20%. The wound doctor changed the treatment order to Dakin's ½ strength cleanse, f/b Mesalt, f/b bordered foam, every day. Surveyor was unable to locate this order in R11's discontinued physician's orders. A wound progress note dated, 12/01/2022, documented, Seen by wound team for weekly wound rounds. Unstageable to right buttock has deteriorated (length, width and slough increased), wound bed is 40% slough .primary treatment changed to Mesalt . Surveyor noted a physician's order with a start date of 10/28/2022, Treatment to right buttocks: Cleanse with Dakin's ½ strength. Apply silver alginate to wound bed, then cover with bordered foam dressing, every day. This order was not discontinued until 12/15/2022. Surveyor could not locate a physician's order corresponding to the wound doctor assessment and treatment recommendations from 12/02/2022. On 12/09/2022, the facility documented the pressure injury as 4.5 cm x 3 cm x 0.1 cm with 20% slough / 80% granulation. Per facility wound documentation, the treatment remained the same as on 12/02/2022: Dakin's ½ strength cleanse, f/b Mesalt, f/b bordered foam, every day. However, since that order was not transcribed the treatment continued with Dakin's ½ strength, f/b silver alginate, f/b bordered foam, daily. On 12/16/2022, the facility documented the pressure injury as 5 cm x 5 cm x 0.1 cm with 50% slough / 50% granulation. The pressure injury had deteriorated in length, width, and tissue type. The treatment was changed to Dakin's ½ strength cleanse, f/b Santyl ointment, f/b Calcium Alginate, f/b bordered foam dressing, every day. This order was properly transcribed and had a start date of 12/16/2022. On 12/21/22 at 8:19 AM, R11 gave Surveyor permission to observe wound care to the right buttock unstageable pressure injury. CNA-H and Wound Care RN (Registered Nurse)-K donned appropriate PPE (Personal Protective Equipment), entered R11's room, and explained the procedure. RN-K performed wound care per professional standards and followed R11's treatment order. The pressure injury appeared clean with red granulated tissue with a scant amount of sanguineous drainage and no signs or symptoms of infection. Surveyor had no concerns with how RN-K provided treatment to the pressure injury. On 12/21/22 at 9:21 AM, Surveyor interviewed RN-Q. RN-Q informed Surveyor he rounds with the wound MD weekly on Thursdays, but the floor nurses do the daily dressing changes. Surveyor asked how the nurses know what the treatment is. RN-Q stated the nurses would follow the orders on the ETAR (Electronic Treatment Administration Record). Surveyor asked RN-Q who is responsible for transcribing the treatment order if the wound MD alters the treatment. RN-Q informed Surveyor he, RN-Q, transcribes the treatment orders. Surveyor asked RN-Q about the treatment order from 12/02/2022. At this time, RN-Q reviewed R11's ETAR and showed Surveyor the discontinued physician's order for Dakin's ½ strength cleanse followed by Silver Alginate, f/b bordered foam dressing. Surveyor questioned the wound assessment from 12/02/2022 that documented a change in the treatment from Silver Alginate to Mesalt. RN-Q continued reviewing R11's physician's orders and informed Surveyor he could not locate that order. Surveyor asked RN-Q if the order was not found in the discontinued orders would you assume it was not transcribed. RN-Q replied yes, I would assume the order was not transcribed. RN-Q then reviewed his wound care binder and informed Surveyor he was aware of the treatment change and the treatment change was documented in the wound care binder. RN-Q was not sure why the order was not transcribed and informed Surveyor the Mesalt order should have been in place from 12/02/2022 through 12/15/2022. Surveyor asked for any additional information. On 12/21/22 at 12:51 PM, RN-Q approached Surveyor in the conference room and informed Surveyor he still was not sure how that order was missed. RN-Q confirmed he was aware of the new order but that it did not get transcribed. Surveyor expressed concerns the pressure injury had deteriorated and the floor nurses would not have known the order had been changed. RN-Q acknowledged the pressure injury did deteriorate during the second week of using the incorrect treatment. On 12/21/22 at 3:04 PM, during the end of the day meeting with NHA (Nursing Home Administrator)-A, DON (Director of Nursing)-B and Director of Clinical Operations-C, Surveyor relayed concerns regarding R11's pressure injury deteriorating during the time when the facility failed to transcribe a new treatment order. Surveyor asked for any additional information. No additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not ensure that Residents with limited range of motion rece...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not ensure that Residents with limited range of motion received the appropriate treatment and services to prevent further decrease in range of motion for 1 (R11) of 2 Residents reviewed with limited range of motion. R11 was observed not wearing bilateral soft hand splints as recommended by therapy on 12/19/22, 12/20/22, and 12/21/22. Findings include: Facility policy entitled, Therapy Policies and Procedures, revised on 09/2022 documents: 1. Indications for provision and fitting of splints include but are not limited to: a. Contractures and/or high potential to develop contractures . Procedure: Clinicians will follow the recommended procedure when fitting and providing splints: a. Obtain and verify physician's orders and the documented need for the splint . i. Apply the splint as ordered . Along with this policy, Surveyor was given a document entitled, Supportive and Protective devices, upper extremity, physical therapy, which was revised on 02/2022 and documents: Support that span the hand, wrist, and forearm can be used to treat tendonitis in the hand, forearm, or both; help maintain ROM (Range of Motion); or help prevent flexion contractures . Review the practitioner's order for the type of upper extremity supportive and protective device . Document the procedure . R11 was admitted to the facility on [DATE] with diagnoses that include, multiple sclerosis, diabetes mellitus 2 with long term insulin use, and pressure ulcer of the sacral region. According to an Occupational Therapy Discharge summary, dated [DATE], R11 also has diagnoses of contractures of the right and left hands as of 09/14/2022. R11's most recent MDS (Minimum Data Set) Assessment with an ARD (Assessment Reference Date) of 11/29/2022 documented R11 needed total staff assistance for activities of daily living and R11 did not receive splint or brace assistance during the seven day look back period. R11's ADL (Activities of Daily Living) Functional/Rehab Potential care plan, dated 12/02/2022, documents: R11 has impaired mobility related to multiple sclerosis as evidenced by the need for increased therapy and total assist with ADLs and has interventions including: Bilateral soft hand splints with finger separators ON with AM cares post hand hygiene and REMOVE with PM cares daily. R11's CNA (Certified Nursing Assistant) Care Card, dated 12/21/2022, documents: Appliances .bilateral hand splints; Bilateral soft hand splints with finger separators on with am cares post hand hygiene and remove with pm cares daily; and Don bilateral splints to hands for 4 hours daily with restorative aide to remove at the end of 4 hours . R11 had an Occupational Therapy Discharge summary, dated [DATE], which documented: .tolerates palm protectors 5-8 hours, no redness/grimacing .Restorative Program Established/Trained=Restorative Range of Motion Program, Restorative Splint and Brace Program .Splint and Brace Program Established/Trained: soft palm protectors with finger separators. On 12/19/22 at 10:58 AM, Surveyor observed R11 lying in bed on back with blankets covering lower extremities and left upper extremity. Right upper extremity was visible, fingers were contracted in a fist without a supportive device such as a splint/brace. On 12/20/22 at 7:35 AM, Surveyor observed R11 lying in bed, slightly on right side. Blankets covering lower extremities and right upper extremity. Left upper extremity was visible, fingers were contracted in a fist without a supportive device such as a splint/brace. On 12/20/22 at 10:27 AM, Surveyor observed R11 lying in bed on left side with blankets covering lower extremities and left upper extremity. Right upper extremity was visible, fingers were contracted in a fist without a supportive device such as a splint/brace. On 12/21/22 at 8:19 AM, surveyor observed CNA (Certified Nursing Assistant)-H assist R11 with morning cares. Surveyor observed R11's bilateral hands were contracted in a fist. There were no splints/braces on prior to morning cares and CNA-H did not apply splints/braces during or after cares. On 12/21/22 at 10:13 AM, Surveyor asked CNA H how she is made aware of the care that each resident needs. CNA-H informed Surveyor pretty much all the residents need total care, and the residents depend on her for everything. CNA-H did not reference the CNA care card. On 12/21/22 at 1:25 PM, Surveyor observed R11 lying in bed on right side, right upper extremity was visible, fingers were contracted in a fist. R11 was not wearing a splint/brace. At this time R11's daughter entered the room and Surveyor asked if R11 had any type of splint/brace for his/her hands. R11's daughter showed Surveyor two blue soft splints with finger separators that were lying on a shelf across from R11's bed and informed Surveyor R11 should wear the splints on both hands but was uncertain of the timing. Surveyor had not observed the blue splints to R11's bilateral hands during the survey. On 12/21/22 at 12:31 PM, Surveyor interviewed OT (Occupational Therapist)-K. OT-K informed Surveyor R11 should be wearing soft splints to bilateral hands daily. The splints should be applied in the morning and removed at bedtime. Surveyor asked if the facility utilized restorative aides and OT-K stated no. OT-K stated the CNAs on the unit would apply and remove the splints. Surveyor brought up concerns regarding observations of R11 not wearing the splints and R11's CNA care guide documenting Bilateral soft hand splints with finger separators on with am cares post hand hygiene and remove with pm cares daily; and Don bilateral splints to hands for 4 hours daily with restorative aide to remove at the end of 4 hours . Surveyor asked for any additional information. OT-K did not have any additional information. On 12/21/22 at 3:04 PM, During the end of the day meeting with NHA (Nursing Home Administrator)-A, DON (Director of Nursing)-B and Director of Clinical Operations-C. Surveyor relayed concerns regarding observations of R11 not wearing splints and the conflicting information in the CNA care guide. Surveyor asked for any additional information. No additional information was given. On 12/22/22 at 11:30 AM, Surveyor observed R11 lying on right side in bed and noted the blue splints were on to bilateral hands.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility did not provide dialysis services consistent with professional standards of p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility did not provide dialysis services consistent with professional standards of practice for 1 (R70) of 3 Residents reviewed for dialysis. * R70 receives dialysis three times per week. R70's dialysis center communication records are not consistently completed by Facility nurses. Findings include: R70 was admitted to the facility on [DATE]. R70's diagnoses included chronic renal disease with dependence on renal dialysis. Surveyor reviewed R70's medical record, including physician's orders. R70's physicians orders indicate that R70 attends receives outpatient renal dialysis on Monday, Wednesdays and Fridays. On 12/22/22, Surveyor requested R70's dialysis communication forms that are to be completed on R70's dialysis days from 7/14/22 to 12/22/22. Facility provided R70's dialysis communication forms for the following dates: 7/22/22, 8/3/22, 8/5/22, 8/8/22, 8/12/22, 9/2/22, 9/9/22 and 12/2/22. Surveyor reviewed dialysis communication forms that facility provided. Dialysis communication forms were noted to be inconsistently completed by facility after R70's return from dialysis including return time, vital signs, catheter type, dressing type, state of skin or respiratory status. From 9/12/22 to 12/1/22, No dialysis communication forms were provided by the facility. On 12/22/22 at 1:45 PM, Surveyor shared concerns with Nursing Home Administrator (NHA)-A. related to lack of dialysis communication records completed by facility on R70's dialysis days from 9/12/22 to 12/1/22 and inconsistently completed records. No additional information was supplied by the facility at this time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the Facility did not assess the risk of entrapment and review the risk & benef...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the Facility did not assess the risk of entrapment and review the risk & benefits for 1 (R80) of 1 Residents observed having bed rails. Examples of bed rails include but are not limited to side rails, bed side rails, safety rails, grab bars and assist bars. R80 was observed to have bilateral grab bars to upper bed without an assessment. Findings include: R80 was admitted to the facility on [DATE] with diagnoses that include: Quadriplegia, Anoxic Brain Damage and Chronic Respiratory Failure with ventilator dependency. R80's MDS (Minimum Data Set Assessment) with an ARD (Assessment Reference Date) of 10/07/2022 documents R80 needs total staff assistance for all activities of daily living and bedrails are not in use. On 12/19/22 at 11:05 AM, Surveyor observed R80 lying in bed on back with bilateral grab bars to the upper portion of the bed. R80's bilateral upper extremities were contracted. On 12/21/22 at 7:58 AM, Surveyor observed R80 lying in bed on back with bilateral grab bars to the upper portion of the bed. R80's bilateral upper extremities were contracted. Surveyor reviewed R80's medical record and noted R80 did not have a physician's order for grab bars, a care plan addressing the use of grab bars, or an assessment for the use of grab bars. On 12/21/22 at 9:40 AM, Surveyor entered R80's room with CNA (Certified Nursing Assistant)-G to observed morning cares. R80 was lying on back in bed, upper extremities contracted. Surveyor asked R80 for permission to observe cares and R80 raised their right arm slightly. CNA-G informed Surveyor R80 raises their right arm to answer yes to questions. Surveyor asked CNA-G if R80 could use the grab bars. CNA-G stated no and informed Surveyor R80 was never able to use the grab bars. On 12/21/22 at 9:52 AM, Agency LPN (Licensed Practical Nurse)-I entered R80's room to assist CNA-G with washing R80's back and buttocks. Both staff members assisted R80 onto their left side. R80 did not assist with turning, upper extremities remained contracted and R80 did not reach for or utilize the grab bars. On 12/21/22 at 3:04 PM, during the end of day meeting with NHA (Nursing Home Administrator)-A, DON (Director of Nursing)-B and Director of Clinical Operations-C, Surveyor asked for a bed rail/grab bar assessment for R80. On 12/22/22 at 10:35 AM, Surveyor observed R80 lying in bed on back. Bilateral grab bars to bed were not present. On 12/22/22 at 10:40, NHA-A informed Surveyor there was no bed rail assessment for R80. On 12/22/22 at 11:45 AM, Surveyor interviewed DON-B. Surveyor explained the concern regarding R80 having bilateral grab bars to bed without an assessment and without the physical ability to use the grab bars which could create an entrapment risk. DON-B informed Surveyor she did not think R80 had grab bars at the present time or in the past. Surveyor explained multiple observations of bilateral grab bars to R80's bed during the survey, however DON-B insisted R80 never had grab bars. DON-B asked Clinical Quality Support RN (Registered Nurse)-J to come into the office. DON-B asked RN-J if R80 ever had grab bars. RN-J informed DON-B and Surveyor R80 did have bilateral grab bars to bed and the grab bars were removed that morning. RN-J informed Surveyor and DON-B R80 was moved from a different room and the grab bars were already on the bed in R80's new room. Surveyor asked DON-B for any additional information. No additional information was given.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure 1 (R52) of 5 residents reviewed for unnecessary ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure 1 (R52) of 5 residents reviewed for unnecessary medications had adequate behavior monitoring while receiving psychotropic medications. *R52 received psychotropic medications without adequate behavior monitoring. Findings include: R52 was admitted to the facility on [DATE]. R52 has diagnoses of Vascular Dementia, Depression and Anxiety disorder. R52 receives psychotropic medications including Sertraline and Clonazepam on a daily basis. On 12/22/22 at 10:25 AM. Surveyor reviewed R52's medical record. Surveyor asked DON (Director of Nursing) -B where behavior monitoring would be located in the medical record. DON-B told Surveyor that this information would be documented by nursing staff in the MAR (Medication Administration Record). Surveyor asked DON-B what the expectation would be for behavior monitoring for a resident receiving psychotropic medications. DON-B told Surveyor residents receiving psychotropic medications should have documented behavior monitoring on at least a daily basis. On 12/22/22 at 11:30 AM, Surveyor reviewed R52's MAR for November 2022- December 2022. No documentation was noted related to behavior monitoring for R52. On 12/22/22, at 1:30 PM, Surveyor met with NHA (Nursing Home Administrator)-A. Surveyor made NHA-A aware of concerns that there is no evidence of behavior monitoring for R52 being conducted on a daily basis. No additional information was supplied by the facility at this time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure residents were free of significant medication er...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure residents were free of significant medication errors for 1 (R484) of 1 residents reviewed for insulin administration. On 12/20/2022 at 8:27 AM, R484 was administered 6 units of Levemir insulin (long-acting insulin) instead of the physician ordered, 6 units of Lispro (short acting insulin). Findings include: The facilities policy, entitled Medication Administration, revised on 9/2019 states: The facility following current professional standards of practice, regulations and published drug administration guidelines will maintain a medication administration system that will safely prepare, administer, and store resident medication. V. Medication Administration: A. The Nurse must observe 6 rights of medication pass: 1. The right resident 2. The right time 3. The right route 4. The right medication 5. The right dosage 6. The right dosage form B. The nurse must verify the medication label with the Medication Administration Record (MAR) 3 times: 1. Compare the pharmacy label, dosage and all directions with the MAR. 2. Compare each medication label with the MAR paying close attention to the medication name, dosage, and expiration date. 3. Compare the pharmacy label and the medication itself with the MAR, while placing medication into the med cup. E. Insulin should be given per manufacturer guidelines. R484 was admitted to the facility on [DATE] with diagnoses that include Diabetes Mellitus (DM) Type 2. On 12/20/2022 at 7:55 AM, Surveyor observed Medication Technician (MT)-W preparing medication for R484. MT-W prepared six oral medications. Surveyor observed MT-W dispense medications to R484 and check R484's blood sugar (BS) which was 203. MT-W said MT-W will give insulin when the breakfast trays come up to the unit. On 12/20/2022 at 8:27 AM, Surveyor observed MT-W prepare insulin for R484. MT-W talked as MT-W prepared the insulin for R484 stating R484's blood sugar was 203 and that meant R484 got 6 units of insulin. MT-W dialed up 6 units on the insulin pen and showed Surveyor the 6 units. Surveyor observed the insulin pen to read Levemir insulin. MT-W administered the insulin to R484. During the verification of medications, Surveyor noted R484's insulin order: Insulin Lispro (U-100) 100 units/ml subcutaneous pen (generic), 100 units. ml subcutaneous three times a day, sliding scale with meals at 8:00 am breakfast, 12:00 pm lunch, 5:00 pm dinner every day, check bs before administering: bs level of 0-70 hold, 71-150 hold, 151-200 2 units, 201-250 6 units, 251-300 10 units, 301-350 14 units, 351-400 16 units, 401-999 call Medical Doctor. Surveyor noted MT-W administered 6 units of Levemir insulin and not the ordered 6 units of Lispro insulin. On 12/20/2022 at 10:20 AM surveyor informed Director of Nursing (DON)-B and Unit Manager-V of the concern that MT-W dispensed the wrong insulin to R484 at 8:27 am. DON-B stated DON-B will notify the Nurse Practitioner (NP) of the medication error right away. Unit Manager-V stated Unit Manager-V will talk with MT-W and give education regarding dispensing the wrong insulin to R484. On 12/20/2022 at 3:12 PM, Surveyor followed up with DON-B regarding R484 receiving the wrong insulin. DON-B informed Surveyor that DON-B did call the NP and obtained new orders and R484 was being monitored. Surveyor noted R484's blood sugar was being monitored frequently. No further information was provided at that time.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected multiple residents

Based on observations, record review and interviews with staff and residents, the facility did not always ensure that they made prompt efforts to resolve grievances regarding cold food being served to...

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Based on observations, record review and interviews with staff and residents, the facility did not always ensure that they made prompt efforts to resolve grievances regarding cold food being served to residents and the appearance of the front entrance to the facility. This was expressed during the Resident Council meeting where 5 residents were in attendance and during 3 individual interviews out of a sample size of 24 residents. Resident Council members expressed concerns to Administration staff during Resident Council Meetings in August, September, October and December, 2022 regarding being served cold food and concerns with cigarette butts not being disposed of properly near the front entrance to the facility. Individual interviews were conducted with residents during the survey and statements were made that residents are still being served cold food. Observations were made of residents being served cold food as well as the facility entrance remained with several cigarette butts thrown on the ground, sidewalks and bushes. This is evidenced by: Surveyors interviewed various residents of the facility during the sample selection process. R18 reported to Surveyor on 12/19/22 10:51 a.m., the food comes out cold and they run out of food at times. The coffee is also cold, and the food is not delivered on time due to short staffing. On 12/20/22 at 8:30 a.m., Surveyor conducted a review of Resident Council meeting minutes from the last 6 months. The resident council meetings are held monthly with members living on various units of the facility. The purpose and goals of Resident Council meetings is to provide a forum for Residents to discuss concerns, solutions and ideas for improving their homes and community. Review of meeting minutes dated August 9, 2022: group concern discussed regarding multiple residents who find their food colder than preferred once they receive their tray. Follow up by Dietary Director- T stated that there are multiple steps to receiving food trays, due to Covid- 19 safety precautions and staffing barriers. Prepping trays, placed on cart, cart brought to unit, and unit staff pass trays. The food is leaving the kitchen hot on the trays. It was suggested in meeting that an immediate solution is to ask staff to heat food in microwave if not to the desired temperature. The kitchen continues to actively work to improve quality of services. Review of meeting minutes dated September 13, 2022: open forum discussion - food carts sit in hallway for a while before the trays start getting passed on Park View 1. This has been reported to Director of Nursing- B for follow-up, working with nursing and kitchen to help address concerns. Cigarette Butts all over the front entrance ground outside (cement, grass, dirt and in the rocks). Reported to grounds manager for follow-up. Review of meeting minutes dated October 11, 2022: open forum discussion- cigarette butts, people walking on grass and around bushes. Buildings and Grounds informed. Food service concerns related to arrival of meals and missing items on trays. Administrator- A follow up. Reported new director starting and that meal times are shifting to a time frame, between 8 am and 9 am or 830 am to 930 am ( Sunnyview 1) . Continue to work on hiring kitchen staff and training to ensure good customer service. Review of meeting minutes dated December 13, 2022: open forum discussion- front entrance grounds have cigarette butt waste on them. Follow- up includes reminders to staff we have 2 cigarette butt receptacles now. On 12/20/22 at 10:30 a.m., Surveyors conducted a group interview with 5 alert and orientated residents of the facility who have attended resident council meetings previously. Surveyors asked questions about the food service. Residents commented that the food is cold due to it being at the end of the hallway. R451 stated the food is good but it is cold. R451 stated she has told staff and she said if they take the food and warm it up it will just get cold again, so she doesn't ask. Residents at the group meeting also stated that meals have been late lately. They have been short staffed lately and they announced over the PA system for any staff to come down and help in the kitchen. R452 stated that the follow up on resident council is terrible so he quit going to the meetings. On 12/20/22 at 12:47 PM, Surveyor took a sample test tray. This tray was taken when there were approximately 5 trays left on cart that was being passed out to residents on unit. The baked potato was 94 degrees and did not taste warm. The brat was 106 degrees and tasted lukewarm. Coffee was 120 degrees and milk was 48 degrees. On 12/20/22 at 01:09 p.m., Surveyor spoke with R21 who stated the potato was a little cold and the rest of the food was ok. R21 stated the food is served cold about twice a week but staff will heat it up. On 12/20/22, Surveyor spoke with R18 who again reported that the lunch meal- meatloaf was cold. On 12/20/22 at 2:05 pm Surveyor interviewed R70 who stated her meatloaf was very cold. Stated she can eat cold food, but it would be nice to have warm food. On 12/21/22 at 03:49 PM, Surveyor interviewed Music Therapist ( MT)-S who is responsible for assisting with the resident council, taking minutes and follow-up. MT-S stated she sends out invitations to leadership team for Resident Council. MT- S facilitates and coworker (usually Activity Director- R) takes minutes. MT-S passes out minutes. Process for group concerns: MT-S includes in the minutes, emails to leadership team (Administrator- A, Director of Nursing B, Activity Director R and Dietary Director- T). Different people are assigned to the concern; they follow-up. If they send an email back to MT- S regarding follow-up, she includes in minutes. If it's an individual resident concern, usually Administrator- A follows up and not included in minutes due to privacy/confidentiality. Resident Council discussion also included in QAPI monthly meeting. MT- S is not sure if they have documentation of what/how follow up occurred. MT- S states there are usually food concerns with trays being late. It is a common theme. Surveyor also made observations of the facility entrance from 12/19/22- 12/28/22. It was observed there were several cigarette butts thrown on the ground including the sidewalk, mulched area by the bushes and around the entrance door itself. There is a cigarette butt receptacle placed near the entrance, yet cigarette butts continued to be disposed on the ground making the area appear un-homelike. Surveyors interviewed both Administrator- A, Director of Nursing -B and Corporate Clinical Nurse- C on 12/21/22 at 3:00 p.m. regarding resident grievances regarding the food and appearance of the facility entrance. Surveyor shared what residents expressed during the group meeting and individual interviews. Administrator- A and Director of Nursing B did not have any additional information as to why the grievances regarding the food and facility entrance have not been resolved in a timely manner.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility did not ensure all drugs and biologicals were in locked compartments for 2 of 6 units potentially affecting 31 of 119 residents. The me...

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Based on observation, interview, and record review, the facility did not ensure all drugs and biologicals were in locked compartments for 2 of 6 units potentially affecting 31 of 119 residents. The medication carts on Park View-1 and Terrace View-1 units were observed to be unlocked and not under direct observation of authorized staff in an area where residents, other facility staff, and family members could have access to it. Findings include: The facility policy, entitled MEDICATION-STORAGE ON NURSING UNITS revised on 04/2000 states, Medications and biologicals are stored safely, securely and promptly in medication rooms on nursing units, following manufacturer's recommendations or those of the supplier. Medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. 2. Only licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications are allowed access to medication. Medication rooms, carts and medication supplies are locked or attended by persons with authorized access. 6. Except those requiring refrigeration, medications intended for external use are stored in a medication cart or other designated area. On 12/21/2022 at 1:20 pm on unit Park View-1, Surveyor observed the door open to the nurses' station and an unlocked medication (med) cart in the room. Surveyor observed maintenance staff, housekeeping staff, residents and resident family members in the hallway outside the nurses' station in close proximity to the med cart. Surveyor observed no nursing staff in the nurses' station. On 12/21/2022 at 1:23 pm, Surveyor observed Registered Nurse (RN)-X walk into nurses' station and open up the med cart to dispense a medication to a resident. Surveyor shared with RN-X Surveyor's observation of the door open to the nurses' station and the unlocked med cart in the nurses' station with no staff present. RN-X responded RN-X usually locks the med cart when not in the nurses' station, but RN-X got pulled away quickly to put ice on a resident's hand. Surveyor asked RN-X if the nurses' station door had to be closed and locked when staff were not in the nurses' station. RN-X responded that the nurses' station door is not locked, just the med cart; anybody can go in the nurses' station. On 12/21/2022 at 1:38 PM on the Terrace View-1 Unit, Surveyor observed an unlocked med cart in the open nurses' station. No staff was observed in the area. At 1:42 PM, Surveyor observed RN-Y come out of a resident's room, set something on the med cart, go back into a resident's room, and then return to the nurses' station where the med cart was. Surveyor shared with RN-Y the observation of the unlocked med cart and the observation of RN-Y coming in contact with the med cart twice and not locking the med cart. RN-Y stated RN-Y always locks the med cart but got called away quickly. Surveyor asked RN-Y if the door to the nurses' station was normally closed and locked. RN-Y stated the med cart should be locked and the door to the nurses' station should be closed. On 12/21/2022 at 3:03 PM, Surveyor informed Nursing Home Administrator-A, Director of Nursing-B, and Chief Clinical Officer-C of the observation of the two unlocked med carts, one med cart on Park View-1 and one cart on Terrace View-1. No further information was provided at that time.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observation and interview the Facility did not ensure that each resident received food that was palatable, attractive and served at an appetizing temperature. This had the potential to affect...

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Based on observation and interview the Facility did not ensure that each resident received food that was palatable, attractive and served at an appetizing temperature. This had the potential to affect 103 out of 119 residents at the facility. Findings include: Cross-reference F585 for food complaints related to grievances that were not follow up on. On 12/20/22 at 10:29 AM. R451 attended the Resident Council group and expressed concern the food provided by the facility is cold and is delivered late to the rooms. R451 stated she has talked to staff about this but nothing has changed. On 12/20/22 at 12:47 PM a test tray was taken from the 2 floor food cart. The tray contained 1/2 of a baked potato, a brat, apple crisp, coffee and milk. The potato temperature was 92 degrees and did not taste warm. The brat temperature was 104 and tasted luke warm. The coffee temperature was 120 and was hot. The milk temperature was 50 degrees and cool to the touch but not cold. On 12/20/22 at 1:09 PM R21, who was eating lunch in her room, was interviewed and indicated her potato was cold but the rest of her food is ok. R21 indicated she gets cold food about twice a week and has to request it to be reheated in the microwave. R21 indicates the staff will reheat the food but it takes awhile at times. On 12/21/22 at 10:30 AM Kitchen Manager- was interviewed and indicated he has gotten several complaints of cold food since he started in 10/22. Kitchen Manager-T indicated there is nothing he can do about it since they do not have warming plates and it takes awhile to get from service of the food to the resident actually getting it. Kitchen Manager-T indicated he would like to use the steam tables to serve from on each unit but hasn't been given permission to do so yet. The above findings were shared with Administrator-A and Director of Nurses-B on 12/21/22 at 3:00 PM, additional information was requested if available. None was provided.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not follow proper sanitation in accordance with professiona...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not follow proper sanitation in accordance with professional standards for food service safety to ensure dishes and utensils were properly sanitized by the facility's dishwashing machine. This had the potential to affect 103 of 119 Residents who receive nutrition orally from food prepared in the kitchen. The wash temperature did not meet manufacturer's minimum recommendations for proper washing. Staff were observed to put away dishware and utensils that were washed below the minimum recommended temperature of 160 degrees for the wash cycle. Findings Include: On 12/19/22 at 10:33 AM dishwashing was observed in the kitchen via the dishwasher. The dishwasher had instructions on it that read: wash minimum 160 degrees, rinse minimum 180 degrees. Kitchen Manager-T was observing the dishwasher with the surveyor and the temperature of the wash cycle only reached 140 degrees and said it should be 160 degrees. Staff had already put away various kitchen ware and silverware. Kitchen Manager-T indicated he would have everything re-sanitized in the 3 compartment sink and utilize that until the machine was looked at. On 12/21/22 at 10:30 AM the dishwasher was observed again and staff were observed putting away plates and silverware. The wash temperature on the machine only went up to 150 degrees. Kitchen Manager-T then poured sanitizer into the dishwashing machine and said that he was told he could do that. The bottle of Quat sanitizer he poured into the machine was observed and indicated the sanitizer needed a 10 minute contact time. Kitchen Manager-T indicated he did not know the contact time was that long and was contacting Ecolab to get a service person there today. Kitchen Manager-T indicated they would be using disposable dishware until then. On 12/21/22 at 2:30 PM ECO Laboratory Technician-AA was interviewed and indicated to properly operate the dish machine wash cycle has to be at a minimum of 160 degrees and that chemicals can't be poured into the machine. ECO Laboratory Technician-AA indicated a system has to be put into place for chemical disinfection that releases chemicals at a certain point in the wash cycle. ECO Laboratory Technician-AA indicated that the problem that would be experienced if the wash doesn't get up to temperature is that food would be left on the items. On 12/21/22 the manufacturer's recommendations for model EC-LW Series dishwasher`dated 2020 was reviewed and read: Page 33 wash temperature minimum is 160 degrees. On 12/19/22 the facility's dishwasher temperature/chemical record for December was reviewed. Each day was recorded as 160 degree wash and 180 degree rinse. On 12/22/22 the facility's policy and procedure titled Food Service dated 6/20 was reviewed and read: Dishwasher temperatures need to be monitored and recorded while dishes, utensils etc are being washed and sanitized, 160 degree wash cycle minimum. Wisconsin State Food Code defines a highly susceptible population as: persons who are more likely than other people in the general population to experience food borne disease because they are: (1) Immunocompromised; preschool age children, or older adults; and (2) Obtaining food at a facility that provides services such as custodial care as .hospital or nursing home. According to the 2013 Food and Drug Administration (FDA) Food Code, Most foodborne illnesses occur in persons who are not part of recognized outbreaks. For many victims, foodborne illness results only in discomfort or lost time from the job. For some, especially preschool age children, older adults in health care facilities, and those with impaired immune systems, foodborne illness is more serious and may be life threatening. Complications typically occur because of the effects of dehydration. According to Why a Dish Needs to Hit 160 Degrees to Really be Clean, Because most bacteria are killed at temperatures between 140°-150°, 160° is considered a safe industry standard to assure a dish or utensil has been properly sanitized. Common bacteria that may be spread include: Norovirus is a common bacteria which is easy to contract and quite contagious . Salmonella is perhaps the best known of bacterial infections and is present on many raw foods. Although cooking removes the bacteria assuming the inner portion of the food reaches a temperature of 150°, any utensils or surfaces used to prep the food remains infected. Listeria can be a particularly dangerous bacteria as it is able to grow even in refrigeration. Poisoning via Listeria typically resembles a mild flu condition but can be lethal for small children or the elderly. Staphylococcus aureus (S. aureus) is the typical bacterial variant in foods which are prepared after cooking, such as salads, especially the mayonnaise varieties such as potato or chicken salad. Preventing an outbreak requires diligent hand washing before and after handling each component of the recipe along with proper refrigeration of the food and of course, cleaning the dishes used during storage and serving. Clostridium botulinim, commonly known as botulism, is one of the rarer bacteria but is more likely to be a fatal infection rather than causing simple stomach problems for a few days. It's important to properly sanitize everything used for [NAME] foods and boil the food well before serving after the seal is broken. https://paperthermometer.com/blogs/posts/why-a-dish-needs-to-hit-160-degrees-to-really-be-clean The above findings were shared with Administrator-A and Director of Nurses-B on 12/21/22. Additional information was requested if available. None was provided.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0888 (Tag F0888)

Minor procedural issue · This affected most or all residents

Based on record review and interview, the facility did not ensure all staff were fully vaccinated for COVID-19. The facility's current staff vaccination rate is 97.2% Findings include: On 12/20/22, S...

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Based on record review and interview, the facility did not ensure all staff were fully vaccinated for COVID-19. The facility's current staff vaccination rate is 97.2% Findings include: On 12/20/22, Surveyor was provided with facility's current staff vaccination rates as of 12/20/22. On 12/20/22, the facility's percentage of fully vaccinated staff for COVID-19 was noted at 97.2%. As of 3/3/22, the facility currently has a total of 247 staff members. As of 12/20/22, 216 staff members are fully vaccinated, 4 staff members were granted medical exemption and 20 staff members have non medical exemptions in place. Surveyor noted as of 12/20/22, the facility has 7 staff members that are not fully vaccinated for COVID-19 without exemption or delay. 7 Staff members have received 1 of 2 doses of COVID-19 vaccinations. On 12/21/22, Surveyor asked Infection Preventionist-Z to confirm the number of staff members that are not fully- vaccinated for COVID-19 without exemption or delay. On 12/22/22, Infection Preventionist-Z confirmed that 7 employees have only received 1 of 2 doses of a COVID-19 Vaccination. The facility does not currently have any COVID positive residents in house at this time. Infection Preventionist-Z told Surveyor that they have phone calls out to staff members to follow up with whether or not they have completed the COVID-19 vaccination series. On 12/22/22 at 1:55 PM, Survey shared concern with NHA (Nursing Home Administrator)-A achieving a 100% COVID-19 staff vaccination rate by the effective date of 1/27/22 as outlined in CMS (Centers for Medicare and Medicaid Services) memo with an issued date of 12/28/21. Surveyor informed NHA-A that based off of the facility's current staff vaccination rate of 97.2%, the facility has been found to non-compliant with current regulatory requirements which requires 100% of facility staff to be fully vaccinated or granted medical or non medical exemptions. No further information was submitted by the facility at this time.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 5 life-threatening violation(s), Special Focus Facility, 5 harm violation(s), $551,774 in fines, Payment denial on record. Review inspection reports carefully.
  • • 79 deficiencies on record, including 5 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $551,774 in fines. Extremely high, among the most fined facilities in Wisconsin. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility is on CMS's Special Focus list for poor performance. Consider alternatives strongly.

About This Facility

What is Maplewood Center's CMS Rating?

CMS assigns MAPLEWOOD CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Maplewood Center Staffed?

CMS rates MAPLEWOOD CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 54%, compared to the Wisconsin average of 46%.

What Have Inspectors Found at Maplewood Center?

State health inspectors documented 79 deficiencies at MAPLEWOOD CENTER during 2022 to 2025. These included: 5 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 5 that caused actual resident harm, 67 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Maplewood Center?

MAPLEWOOD CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 150 certified beds and approximately 104 residents (about 69% occupancy), it is a mid-sized facility located in WEST ALLIS, Wisconsin.

How Does Maplewood Center Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, MAPLEWOOD CENTER's overall rating (1 stars) is below the state average of 3.0, staff turnover (54%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Maplewood Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Maplewood Center Safe?

Based on CMS inspection data, MAPLEWOOD CENTER has documented safety concerns. Inspectors have issued 5 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Maplewood Center Stick Around?

MAPLEWOOD CENTER has a staff turnover rate of 54%, which is 7 percentage points above the Wisconsin average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Maplewood Center Ever Fined?

MAPLEWOOD CENTER has been fined $551,774 across 5 penalty actions. This is 14.3x the Wisconsin average of $38,597. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Maplewood Center on Any Federal Watch List?

MAPLEWOOD CENTER is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.