CRITICAL
(K)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Pressure Ulcer Prevention
(Tag F0686)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. R107 was admitted on [DATE], with a readmission on [DATE], with a diagnosis of traumatic subdural hemorrhage. R107 is nonverb...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. R107 was admitted on [DATE], with a readmission on [DATE], with a diagnosis of traumatic subdural hemorrhage. R107 is nonverbal, on a ventilator, on tube feeding, and totally dependent on staff for activities of daily living. The admission MDS (minimum data set) assessment completed on 9/13/23 indicates R107 was at risk for a pressure injury and has no current pressure injury. The Quarterly MDS assessment completed on 10/13/23 indicates R107 is a risk for pressure injury and has no current pressure injury.
R107's physician orders on 10/8/23 direct staff to monitor bilateral ears and assure both are suspended every shift for wounds. (Suspended means the ears were not to directly rest against a pillow or other object.)
R107's plan of care for At Risk for Further/Impaired Skin Integrity, related to age, trach dependence, unresponsiveness, immobility, incontinence, and pain, was initiated on 9/20/23. There are no interventions created related to the pressure injury on the left ear, and then on the right ear. These areas are not identified as a revision until 12/5/23. The care plan was revised to Actual skin impairment related to limited mobility, history of skin breakdown, Braden of 9-very high risk. DTI (deep tissue injury) to left ear and DTI to right pointer finger. The plan of care does not identify intervention revisions specific to the pressure injuries to both ears. Surveyor noted the care plan was not revised until Surveyor brought the care plan to the facility's attention.
This is an electronic generated computer system. The care plan entries will generate a Kardex for staff to reference for care needs. There was no revision with the plan of care.
The Skin Wound assessments indicate measurements. The Skin Wound assessments do not consistently include the percentage characteristics of the wound to determine changes. R107 Skin Assessments are the following:
-On 10/9/23 a stage 3 pressure injury to the left ear measuring 0.5 cm by 0.4 cm by 0.1 cm. The notes indicate this wound was present upon leave of absence on 10/7/23.
- On 10/23/23 the skin notes indicate the left ear wound is resolved and is at high risk for reopening due to head deviating to the left.
-On 11/11/23 the right ear has a stage 3 pressure injury measuring 1.1 cm by 1.7 cm by 0.1 cm. The root cause is moisture, immobility, and friction.
-On 11/16/23 the right ear is a stage 3 pressure injury measuring 0.5 cm by 0.4 cm by 0.1 cm.
On 11/28/23 at 10:32 AM, Surveyor observed R107 lying in bed. R107's head viates to the left. There was no visualization of the left ear because t.he left ear was against the pillow.
On 11/29/23 at 8:00 AM, Surveyor observed R107 lying in bed. R107's head deviates to the left. There was no visualization of their left ear. The left ear was against the pillow.
On 11/29/23 at 11:05 AM, Surveyor spoke with Wound (Registered Nurse) RN-O. They indicated the right ear area is healed and there is no treatment.
On 11/30/23 at 10:54 AM, Surveyor observed R107 lying in bed. R107 head deviates to the left. There was no visualization of their left ear. The left ear was against the pillow.
On 11/30/23 at 11:31 AM, Surveyor spoke with Wound RN-O regarding the skin assessment process. Wound RN-O reported the floor nurse conducts the admission skin assessment. The floor nurse will do the Skin Observation form and for the resident re-admissions. Wound RN-O does a head-to-toe assessment the next day. The Wound RN will get admission paperwork for residents with wounds upon admission. The floor nurse will get the treatment orders and notify the WCT (wound care team) regarding a wound. Everybody does the resident care plan. Nursing starts the plan of care and revises it as needed. The resident care plan recommendations, or interventions, could be added to the care plan by a number of people. The Wound Assessment in PCC (point click care) Wound RN-O will pick the worse tissue type from a drop-down box. There is no drop-down boxes for wound characteristic percentages. The NP (Nurse Practitioner) will have percentages in their notes that are documented weekly on Friday. Wound RN-O reports findings at clinical meetings daily. Then the staff would take the responsibility from there to add the recommendations to the care plan.
On 11/30/23 at 12:26 PM, Surveyor spoke with Wound RN-O regarding prevention of ear ulcers on the plan of care. R107's plan of care did not include pressure injury to ears and preventive interventions. No further information was provided.
On 11/30/23 at 1:43 PM, Surveyor observed R107 lying in bed. R107 head deviates to the left. There was no visualization of their left ear. The left ear was against the pillow.
On 11/30/23 at 3:32 PM at the facility exit meeting, Surveyor shared the concerns with R107's pressure injury development, and the lack of care plan interventions for the right and left ears.
On 12/04/23 at 8:05 AM, (Vice President of Clinical Operations) VPCO-J and (Director of Nurses) DON-B spoke with Surveyor. They reviewed R107 preventative measures however, there was no interventions related to ear off-loading.
On 12/04/23 at 10:09 AM, Surveyor observed R107 sitting up in a Broda chair. R107 has a pillow behind their head. R107 left ear is not visible and is against a pillow.
6. R88 was admitted to the facility on [DATE] with diagnoses of cerebral infarction, obstructive hydrocephalus, nontraumatic subarachnoid hemorrhage, and dysphagia requiring all nutrition to be supplied through a gastrostomy tube. R88's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated R88 had severe cognitive impairment per staff assessment and required extensive to total assistance with all activities of daily living. R88 had a legal Guardian.
R88's Potential Skin Impairment Care Plan was initiated on 5/18/2023 with the following interventions:
-Observe skin during care and report any concerns to nurse.
-Turn and reposition to maintain skin integrity.
-Pressure reducing mattress.
-Skin check weekly.
-Wheelchair cushion.
R88's Potential Skin Impairment Care Plan was revised on 6/2/2023 with the following interventions:
-Bilateral heel boots.
-Nutritional supplements per orders to aid in wound healing.
On 9/7/2023 on the Skin Only Evaluation form, Wound Registered Nurse (RN)-O charted R88 sustained a traumatic injury to the right lateral ankle causing an open wound that measured 0.9 cm x 1.2 cm x 0.1 cm with granulation tissue. The assessment was not comprehensive of the wound with no percentage of tissue type documented to determine if granulation tissue was the only tissue type present. Wound RN-O charted the cause of the open wound was likely due to friction in a boot and a different heel boot was placed. The Potential Skin Impairment Care Plan was not revised to reflect a different heel boot was to be used.
Wound RN-O documented measurements of the right lateral ankle wound on 9/14/2023 and 9/21/2023 with granulation tissue to the wound bed and no detailed description of the percentage of tissue type to show if the wound was improving or declining.
On 9/28/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound changed from a trauma wound to an Unstageable pressure injury that measured 1.8 cm x 1.3 cm x 0.1 cm with slough to the wound bed. Wound RN-O did not document the percentage of slough to the wound bed or if there were any other tissue types present. Wound RN-O charted the cause of the pressure injury was due to R88 favoring the right side with the right leg having outward rotation. Wound RN-O charted the heel boot was not to be used on the right foot and was to be floated on a pillow instead. The Potential Skin Impairment Care Plan was not revised to reflect Wound RN-O's recommendation.
Wound RN-O documented measurements of the Unstageable right lateral ankle wound on 10/5/2023, 10/12/2023, 10/19/2023, and 10/26/2023 with slough to the wound bed and no detailed description of the percentage of tissue type to show if the wound was improving or declining.
On 11/2/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound was a Stage 3 pressure injury that measured 0.8 cm x 1 cm x 0.1 cm with granulation to the wound bed. No percentage of tissue type was documented to indicate if granulation tissue was the only tissue type present.
On 11/10/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound was a Stage 3 pressure injury that measured 1.6 cm x 1.8 cm x 0.1 cm with slough to the wound bed. Wound RN-O charted staff reported the family had been putting shoes on R88. The Potential Skin Impairment Care Plan was not revised to reflect R88 should not be wearing shoes. R88 was seen by the Wound NP with Wound RN-O and the Wound NP documented the same measurements as Wound RN-O with the additional documentation of 50% slough, 20% granular, 30% epithelial tissue. This was the first comprehensive assessment of the wound, two months after the wound first developed.
On 11/10/2023, R88 received an order to start ProStat, a protein supplement, 30 ml daily for wound healing.
In an interview on 11/30/2023 at 1:18 PM, Surveyor asked Registered Dietician (RD)-R why ProStat was not started until 11/10/2023 when R88 had a pressure injury to the right lateral ankle since 9/28/2023. RD-R stated the ProStat was not started until the wound was Stageable because the tube feeding formula was meeting R88's needs up until that time. Surveyor clarified with RD-R that if a resident has an Unstageable pressure injury, they did not have increased protein needs. RD-R stated the resident does not have increased needs until the wound becomes stageable. Surveyor asked RD-R if R88's tube feeding formula had been changed to increase protein needs. RD-R stated no. Surveyor asked RD-R if RD-R is alerted to residents that have wounds so they could be assessed for increased protein needs. RD-R stated RD-R receives a log of the wounds from Wound RN-O and is alerted in morning meetings or at the at risk meetings once a week of all the residents that have wounds. Surveyor noted R88 did not have any changes to the tube feeding formula or rate of feeding since admission with no increase to protein intake with the development of a pressure injury.
Wound RN-O documented measurements of the right lateral ankle wound on 11/17/2023 with slough to the wound bed and 11/24/2023 with granulation tissue to the wound bed and no detailed description of the percentage of tissue type to show a complete picture of the wound.
On 11/27/2023 at 11:30 AM, Surveyor observed R88 sitting up in a wheelchair with socks and slip-on shoes to both feet. Heel boots were observed to be lying on the bed with an air mattress in place. R88 was non-verbal.
On 11/29/2023 at 1:54 PM, Surveyor observed R88 sitting up in a wheelchair with a slip-on shoes to both feet. Heel boots were observed to be lying on the bed.
In an interview on 11/30/2023 at 11:32 AM, Surveyor asked Wound RN-O why percentages are not used when describing the tissue type in a wound bed. Wound RN-O stated Wound RN-O picks the worst tissue type present and documents that in the computer charting system. Wound RN-O stated the computer charting system does not have the capability of having more than one tissue type and there is no drop-down box to chart the percentage. Surveyor asked Wound RN-O if there was a place on the form in the computer charting system to free-type where more detailed descriptions could be documented. Wound RN-O stated there is an area where notes can be written but had not used it for that. Wound RN-O stated the Wound NP puts the percentages in their notes, so Wound RN-O does not double document. Surveyor reviewed the Wound NP notes for R88. Surveyor shared with Wound RN-O that the Wound NP saw R88 for the first and only time on 11/10/2023. Wound RN-O stated R88 was just picked up by the Wound NP because the Wound NP's caseload was too heavy up until then. Surveyor shared the concern with Wound RN-O that none of R88's wound assessments were comprehensive with complete descriptions of the wound bed until 11/10/2023. Wound RN-O agreed there were no percentages documented. Surveyor asked Wound RN-O how Wound RN-O's recommendations for interventions are communicated with other staff members. Wound RN-O stated Wound RN-O does not tell anyone of care plan revisions as the assessments are being completed but communicates those recommendations at the daily clinical meetings. Wound RN-O stated whoever is responsible for putting the intervention into place would take that information from the meeting and implement it into the care plan. Surveyor asked Wound RN-O why R88's Potential Skin Impairment Care Plan was not revised on 9/7/2023 when R88's right lateral ankle wound was determined to be a caused by heel boots. Wound RN-O stated R88 had little booties from the family that the family thought were friction reduction booties and Wound RN-O determined those were the boots that R88 should not use and could wear the normal heel boots provided by the facility. Wound RN-O stated that should be in the care plan. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 9/28/2023 when the pressure injury developed that the heel boot was not to be used on the right foot and was to be floated on a pillow instead. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots with no specification as to what type of boot. Wound RN-O stated there was a time when the potential for skin impairment and the actual skin impairment care plans were in place, and they got mushed and interventions were lost. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 11/10/2023 that R88 should not be wearing shoes brought in by the family. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots. After the conversation with Surveyor, Wound RN-O revised the Skin Integrity Care Plan to include the intervention: bilateral heel offloading boots or pillows to offload; not small green friction prevention boots and tennis shoes not to be worn.
On 12/4/2023 at 12:16 PM, Surveyor observed R88 sitting up in a wheelchair with socks and heel boots on both feet.
On 12/4/2023 at 1:51 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, [NAME] President of Operations-AA, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, Consultant-U, and Medical Director-BB the concern R88 had a wound to the right lateral ankle that developed into a pressure injury with no revisions to the care plan recommended by Wound RN-O to prevent the development of the pressure injury and the assessments of the pressure injury were not comprehensive, detailing the tissue types in the wound bed. Surveyor shared R88 was observed to be wearing shoes when the care plan stated to have heel boots on at all times.
On 12/5/2023 at 1:33 PM, Surveyor observed R88 sitting up in a wheelchair with a neck pillow to the back of R88's neck. Tube feeding formula was being administered through a pump. R88 had socks on with a slip-on shoe to the left foot and a slip-on shoe to the right foot had fallen off onto the floor.
In an interview on 12/5/2023 at 1:38 PM, Surveyor asked Certified Nursing Assistant (CNA)-L if R88 wears heel boots. CNA-L stated R88 wears heel boots when in bed, but when R88 is up in a wheelchair, R88 wears slip-on shoes or little tennis shoes that R88's family brings in and puts on R88. CNA-L stated R88 only wears heel boots when in bed. Surveyor noted CNA-L was not aware of the Skin Integrity Care Plan interventions added on 11/30/2023 stating tennis shoes were not to be worn. No further information was provided at that time.
3. R100 was admitted to the facility on [DATE] and has diagnoses that include Castleman's Disease, Acute Respiratory Failure with hypoxia, Tracheostomy, Cerebrovascular Disease, Gastroparesis, chronic embolic CVA (Cerebrovascular Accident) leading to obstructive hydrocephalus, occipital craniotomy, and C1 laminectomy for decompression on 5/28/23 F/B (followed by) shunt placement 6/14/23.
The facility Skin only evaluation dated 9/8/23 documents: Does Resident have current skin issues? No.
The Admission/re-admission Nursing Evaluation dated 9/8/23 documents no skin abnormalities at time of assessment.
R100's admission Minimum Data Set (MDS) dated [DATE] documents no pressure injuries. Is this resident at risk of developing pressure ulcers/injuries? Yes. Bed mobility as extensive 1-person physical assist.
R100's Skin Observation tool dated 9/15/23 documents: Intact, no concerns.
R100's Braden Scale for Predicting Pressure Ulcer Risk dated 9/15/23 documents a score of 8, indicating Very High Risk.
The Certified Nursing Assistant (CNA) Kardex dated 11/29/23 documents R100 as dependent on staff of 2 assist with bed mobility, transfers, and toileting.
R100's November 2023 Treatment Administration Record documents: Reposition q (every) 2 to 3 hours side to side q shift - start date 9/28/23.
R100's Care Plan documents:
(Resident) is at risk for impaired skin integrity related to immobility, incontinence, and cachetic state.
9/19/23- DTI (deep tissue injury) vs (versus) suspected abscess to sacrum discovered in facility, ultrasound verified. Debrided by NP (Nurse Practitioner); bone palpable - now stage 4 (unavoidable)
10/5/23- stage 3 (previously unstageable) pressure injury to right posterior scalp, developed in facility (moisture, neck contracture)- (unavoidable)
10/23/2023- unstageable pressure injury to right hip, developed in facility (likely started as MASD (Moisture Associated Skin Damage)/shearing)- (unavoidable)
10/30/2023- unstageable (previously DTI) pressure injury to left hip, developed in facility (unavoidable).
DTI to left ischium, developed in facility 11/10 (unavoidable).
DTI to right medial heel, acquired in facility 11/25/23.
unstageable pressure injuries to posterior scalp & left posterior scalp, developed in facility 11/30/23.
All wounds unavoidable d/t (due to) resident's declining overall status, despite all preventative measures in place. Initiated 9/8/23, revision on 11/27/23.
Interventions:
- Reposition every 2-3 hours when in bed. Utilize draw sheet when available for repositioning to reduce risk of friction/shear. Verify resident's body is free from contact with environmental hazards (not pressing into side rails or foot board, not laying on tubes, etc.). Initiated 9/8/23, revision on 9/20/23.
- Nursing will assess skin upon admission, weekly on day of scheduled shower, PRN (as needed) and with any change in condition. Any abnormalities will be documented in chart and reported to primary physician and Wound Care Team for follow up. Initiated 9/8/23.
- Offload resident to reduce direct pressure on bony prominences. Utilize heel boots and/or pillows to keep heels floated when possible as resident allows. Monitor offloading devices with each encounter to ensure proper positioning. Avoid positioning devices directly over wounds/bony prominences. Initiated 9/8/23.
- Incontinence care every shift and as needed for incontinence episodes. Initiated 10/12/23.
- Nursing to monitor dressing integrity with each resident encounter and replace dressing if soiled/loose/missing. Dressing location: sacrum, right posterior scalp, right hip, left hip, left ischium. Initiated 10/12/23.
- Referral to Registered Dietitian for evaluation related to impaired nutrition impacting wound healing. Provide supplements per MD (Medical Doctor)/NP orders. Initiated 10/12/23.
- Specialty mattress: LAL (low air loss) mattress, check function q shift and prn. Initiated 10/12/23. (Wound RN (Registered Nurse)-O reports mattress in place upon admission).
- Sharps debridement to be performed as needed by Nurse Practitioner for wound bed preparation. Initiated 10/12/23.
- **BED REST** Initiated 10/18/23 (Per wound care notes, bed rest ordered 9/28/23).
- neck pillow for neck contracture (added to care plan 11/28/23).
(Resident) has (Specify: Functional) bladder incontinence r/t (related to) Impaired Mobility, communication impairment. Initiated 9/26/23. Interventions:
- Clean peri-area with each incontinence episode.
- Monitor/document for s/sx (signs and symptoms) UTI (urinary tract infection) pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temperature, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns
- Monitor/document/report PRN any possible causes of incontinence: bladder infection, constipation, loss of bladder tone, weakening of control muscles, decreased bladder capacity, diabetes, Stroke, medication side effects.
Requires assistance with ADL's (activity of daily living) r/t weakness, impaired cognition, decreased mobility, debility. Initiated 9/21/23. Interventions:
- Staff to reposition resident. He is dependent on staff with proper body alignment while in bed as needed.
- Resident dependent on staff of 2 assist with bed mobility, transfers, toileting.
(Resident) is at risk for impaired skin integrity related to immobility, incontinence, and cachetic state. Interventions:
- Incontinence care every shift and as needed for incontinence episodes. Initiated 10/12/23.
(Resident) has bowel incontinence r/t immobility - initiated 10/3/23. Interventions:
- Check resident every two hours and assist with toileting as needed.
- Provide peri care after each incontinent episode.
R100's Certified Nursing Assistant (CNA) Kardex dated 11/29/23 documents: Turn and reposition every 2-3 hours. Resident dependent on staff of 2 assist with bed mobility, transfers, toileting. Staff to reposition resident. He is dependent on staff with proper body alignment while in bed as needed. Bedrest. Offload resident to reduce direct pressure on bony prominences. Utilize heel boots and/or pillows to keep heels floated when possible as resident allows. Monitor offloading devices with each encounter to ensure proper positioning. Avoid positioning devices directly over wounds/bony prominences. Neck pillow for neck contracture.
R100 developed 6 facility acquired pressure injuries since admission. Wound documentation on the facility Skin Only Evaluations document:
SACRUM
9/19/23 sacrum SDTI (Suspected Deep Tissue Injury) 1.9 x 2.6 cm (centimeters) - wound bed epithelial, no exudate. Deep purple discoloration over protruding sacrum. Warmth, induration and fluctuance present. In addition, wound margins are irregular which suggest cause is suspected abscess vs (versus) infectious process, not pressure. Findings reported to NP ultrasound requested. NP also putting resident on Doxycycline x 7 days.
Facility progress note dated 9/19/23 at 1:58 PM documents: Resident noted by WCT (wound care team) with possible abscess to sacrum area. Area assessed by NP, NOR (new order received) for ultrasound of Sacrum dt (due to) possible abscess.
Surveyor confirmed order for Doxycycline Hyclate Oral Tablet 100 MG Give 1 tablet by mouth two times a day for possible abscess until 9/28/23.
9/20/23 Pelvic ultrasound results: Possible sacral abscess. Findings: The tissue appears edematous although a discrete abscess collection is not seen. Conclusion: Edematous tissue without a discrete abscess. Cellulitis cannot be excluded.
Wound documentation on Skin Only Evaluations (continued):
9/21/23 Abscess sacrum 1.5 x 2.6 cm - wound bed epithelial, no exudate. Ultrasound + for abscess. Wound etiology is full thickness secondary to underlying cutaneous abscess.
9/28/23 Abscess (full-thickness wound) sacrum 3.5 x 5.2 x 0.3 cm - wound bed slough, serosanguineous exudate. NP assessed. Skin discoloration now with marbled slough present. Course of Doxycycline completed. Started on Linezolid. Resident put on bedrest d/t pronounced bony prominences and risk of rapid skin decline.
Surveyor confirmed order for Linezolid Oral Tablet 600 MG (Linezolid) Give 1 tablet via G-Tube (gastrostomy) two times a day for wound infection start 9/29/23 until 10/6/23.
10/6/23 Abscess sacrum 2.3 x 5 x 0.1 cm - wound bed slough, serosanguineous exudate, minimal dressing saturation. Full thickness wound showing mild improvement with current treatment.
10/13/23 Abscess sacrum Full-Thickness 4 x 5.6 x 0.2 cm. Slough, serosanguineous exudate, moderate dressing saturation. Sacral wound is stable-larger, but slough breaking down and releasing wound edges.
10/20/23 Sacrum Stage IV pressure injury - full thickness tissue loss 4.8 x 5.8 x 1.3 cm. Slough, serosanguineous exudate, moderate dressing saturation. Sacral wound is now stage 4 - sharp debridement completed by NP with bone palpable. TX (treatment) changed to Hydrofera blue to promote continued autolytic debridement of remaining slough.
10/27/23 stage IV 5.2 x 6 x 1.1 cm. Slough, serosanguineous exudate, moderate dressing saturation. Undermining - yes. (No location or depth). Foley requested for wound healing.
11/3/23 stage IV 5.6 x 6.3 x 1 cm. Granulation, serosanguineous exudate, heavy dressing saturation. Undermining - no.
11/10/23 stage IV 5.6 x 6 x 0.8 cm. Slough, serosanguineous exudate, heavy dressing saturation. Undermining - Yes (No location or depth)
11/17/23 stage IV 5.2 x 6 x 0.6 cm. slough, serosanguineous exudate, moderate dressing saturation. Undermining - yes. (No location or depth). All wounds stable or showing minimal improvement.
11/24/23 stage IV 5.3 x 5.6 x 0.6 cm. Granulation, serosanguineous exudate, moderate dressing saturation. Undermining - yes. (No location or depth). All wounds stable or showing minimal improvement.
Surveyor noted no new care plan revisions to include increased turning, repositioning, or offloading implemented after R100 was put on bedrest 9/28/23. The sacrum wound progressed to a stage IV pressure injury on 10/20/23 and the care plan was not revised. There was no consideration or inquiry of a more specialty mattress or if there was a need for increased turning, repositioning, or offloading. In addition, R100 was totally incontinent of bowel and bladder and dependent on staff for incontinence care. There was no comprehensive assessment completed to determine if R100 needed increased checking/changing and incontinence care prior to the Foley catheter placement. (Cross reference F690). Weekly wound documentation does not include a comprehensive assessment to include the percentage of slough observed in the wound bed and the location and degree of undermining present in the wound. R100 subsequently developed facility acquired unstageable and stage 3 pressure injuries to his right and left trochanter, ishium, posterior scalp and heel.
RIGHT POSTERIOR SCALP
10/5/23 (New) unstageable pressure injury 1.8 x 3.4 x 0.1 cm. Slough, serosanguineous exudate, peri wound maceration. Seen at request of nursing for assessment of head d/t drainage found on pillow. Irregular shaped unstageable pressure injury noted to right posterior scalp, beneath hair. 80% dry tan slough and 20% epithelial with moist wound edges. Root cause is moisture, friction, and neck contracture.
10/6/23 unstageable 1.8 x 3.4 x 0.1 cm. Slough, serosanguineous exudate. Therapy provided resident with neck pillow to provide better offloading d/t residents hyper extension of neck. (Surveyor noted the neck pillow was not implemented on R100's care plan.)
10/13/23 unstageable 1 x 2.5 x 0.1 cm. Slough, serosanguineous exudate, minimal dressing saturation, peri wound maceration. Wound slightly improved.
10/20/23 Stage 3 full thickness skin loss 1.1 x 2.5 x 0.1 cm. Granulation, serosanguineous exudate, minimal dressing saturation. Wound stable. (Surveyor noted the wound now documented as stage 3).
10/27/23 stage 3 - 1.1 x 2.1 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation.
11/3/23 stage 3 - 1.4 x 4 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation. Larger with area of eschar along lateral edge.
11/10/23 stage 3 - 1.3 x 2.5 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation.
11/17/23 stage 3 - 0.9 x 2.9 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation.
11/24/23 stage 3 - 0.6 x 2 x 0.1 cm. Granulation, serosanguineous exudate, minimal dressing saturation. All wounds stable or showing minimal improvement.
R100 developed an unstageable pressure injury, which progressed to a stage 3 pressure injury on his posterior scalp. Surveyor noted no care plan revisions to include increased turning, repositioning, or offloading. Wound care notes indicate the root cause of the pressure injury as moisture, friction, and neck contracture. Intervention of a neck pillow was recommended but was not implemented on R100's care plan. There was no evidence R100 was assessed for or provided a different/specialized pillow to provide cooling or moisture reduction versus the standard pillow provided.
RIGHT TROCHANTER
10/23/23 (New) unstageable pressure injury 1.2 x 2.2 x 0.1 cm. Slough, serosanguineous exudate. Seen for scheduled treatments. Upon assessment, small wound observed to right trochanter. Irregularly shaped, but with thin light yellow slough base-unstageable pressure injury that likely started as shearing. Unavoidable despite all proper interventions in place and further skin breakdown and/or wound declines anticipated. Root cause is cachexia, contractures, and overall decline.
10/27/23 unstageable 1.2 x 2.2 x 0.1 cm. Slough, serosanguineous exudate, minimal dressing saturation. Hydofera blue added to treatment and Foley requested for wound healing.
11/3/23 unstageable 2 x 2.2 x 0.3 cm. Slough, serosanguineous exudate, minimal dressing saturation. Sharp debridement by NP.
11/10/23 unstageable 4.5 x 3.6 x 0.3 cm. Slough, serosanguineous exudate, moderate dressing saturation. Right trochanter larger and with more drainage. Super absorbent added to treatment.
11/17/23 unstageable 7.5 x 5.4 x 0.9 cm. Slough, serosanguineous exudate, heavy dressing saturation. Right trochanter significantly larger, X-ray requested.
11/24/23 unstageable 7 x 6.1 x 0.7 cm. Slough, serosanguineous exudate, heavy dressing saturation.
Surveyor noted although R100 continued to develop facility acquired pressure injuries, no new care plan revisions were implemented. Weekly wound documentation does not include a comprehensive assessment to include the percentage of slough observed in the wound bed. The radiology report dated 11/15/23 documented: Hip uni w (with) or wo (without) pelvis 2-3 view right. No acute osseous abnormality. No definitive evidence of osteomyelitis. Consider repeat multi-view study in 1 week or sooner if symptoms continue to persist or progress. Recommend MRI (Magnetic Resonance Imaging) for further evaluation. Surveyor noted no further x-rays were completed and there was no evidence the recommended MRI was scheduled or completed. Surveyor noted R100 received Ertapenem Sodium 1 GM (gram) IV (intravenously) in the morning for wound infection from 11/18/23 - 11/25/23.
On 11/30/23 at 12:29 PM Surveyor spoke with Wound RN (Registered Nurse)-O. Surveyor asked why R100 received IV antibiotics 11/18/23 - 11/25/23. Wound RN-O stated: It was for the right hip wound; it was significantly larger with more drainage. The X-ray was negative for osteomyelitis, but the NP felt it was infected and needed antibiotic treatment. Surveyor advised Wound RN-O of the 11/15/23 radiology report recommendations for MRI and asked if it was ordered or completed. Wound RN-O stated: No. They always say that every time someone has an X-ray, they recommend an MRI for further evaluation. The wait time for that is awful. It's impossible to
CRITICAL
(L)
Immediate Jeopardy (IJ) - the most serious Medicare violation
QAPI Program
(Tag F0867)
Someone could have died · This affected most or all residents
⚠️ Facility-wide issue
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility's Quality Assurance and Performance Improvement (QAPI) program failed to ensu...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility's Quality Assurance and Performance Improvement (QAPI) program failed to ensure systems are in place and actions implemented with the intention to improve performance, including the prioritizing of pressure injury prevention and treatment, addressing the prevalence and the severity of the problem, and implementation of corrective actions, analysis of data, measuring success, and tracking performance to ensure improvements are sustained.
The QAPI program's failure to ensure systems are in place to implement action plans to improve performance regarding pressure injury prevention and treatment resulted in 6 of 6 residents (R95, R101, R107, R100, R68, R88) reviewed developing facility acquired pressure injuries which included multiple unstageable pressure injuries, stage 3 and stage 4 pressure injuries. Additionally, R95 and R101required hospitalizations for sepsis and osteomyelitis and R100 required inhouse IV antibiotics for infection.
At the start of the survey, the facility had identified:
Deep Tissue Injuries (DTI) - 1 community acquired and 5 facility acquired.
Unstageable Pressure Injuries- 2 community acquired and 7 facility acquired.
Stage 3 Pressure Injuries- 4 community acquired and 7 facility acquired.
Stage 4 Pressure Injuries- 14 community acquired and 6 facility acquired.
Review of the facility's compliance history indicates the following regarding concerns related to proving care to residents with pressure injuries. The facility was cited at F686 on the following surveys including this most recent survey:
ND9511 - 6/8/23 - F686 J (immediate jeopardy/isolated); G22E11 - 12/12/22 - F686 G (actual harm/isolated); PYPL11 - 6/28/22 - F686 D (potential for harm/isolated).
The facility's failure to develop and implement appropriate plans of action to correct identified quality deficiencies created a situation of immediate jeopardy that began on 11/27/23.
The Nursing Home Administrator (NHA)-A, [NAME] President of Clinical Operations-J, [NAME] President of Operations-AA, and Medical Director- BB were notified of the immediate jeopardy on 12/6/23 at approximately 3:50 pm.
The immediate jeopardy was removed on 12/8/23, however; the deficient practice continues at a scope and severity level of F (potential for more than minimal harm/widespread) as the facility continues to implement and monitor their action plan.
Findings include:
Surveyor reviewed the facility's Quality Assurance and Performance Improvement (QAPI) Plan 2001 Med-Pass, Inc (Revised April 2014) includes in part:
Program Statement:
This facility shall develop, implement, and maintain an ongoing, facility wide QAPI Plan designed to monitor and evaluate the quality and safety of resident care, pursue methods to improve care quality, and resolve identified problems.
Policy Interpretation and Implementation:
The objectives of the QAPI Plan are to:
Provide a means to identify and resolve present and potential negative outcomes related to resident care and services;
Reinforce and build upon effective systems and processes related to the delivery of quality care and services;
Provide structure and processes to correct identified quality and/or safety deficiencies;
Establish and implement plans to correct deficiencies, and to monitor the effects of these action plans on resident outcome;
Help departments, consultants, and ancillary services that provide direct or indirect care to residents to communicate effectively, and to delineate lines of authority, responsibility, and accountability;
Provide systems and processes to maintain documentation relative to the QAPI Program, as a basis for demonstrating that there is an effective ongoing program.
Authority:
The owner and/or governing board (body) of our facility shall be ultimately responsible for the QAPI Program.
The Administrator is responsible for assuring that the facility's QAPI Program complies with federal, state, and local regulatory agency requirements.
Implementation:
The QAPI Committee shall oversee implementation of our QAPI Plan. A QAPI Coordinator shall coordinate QAPI Committee activities, including documentation.
This committee shall meet monthly to review reports, evaluate the significance of data, and monitor quality-related activities of all departments, services, or committees.
The QAPI Committee shall oversee and authorize QAPI activities, including data-collection tools, monitoring tools, and the basis for and appropriateness and effectiveness of QAPI activities.
The committee shall approve of any corrective actions, including changes in policies and/or procedures, employment practices, standards of care, etc. and shall also monitor all corrective activities for appropriateness and/or the need for alternative measures .
Individual departments or services shall develop quality indicators for programs and services in which they are involved, and which affect their function.
Departments, services, and committees shall submit their reports to the QAPI Committee as directed by the committee.
Evaluation:
The facility shall evaluate the effectiveness of its QAPI Program at least annually and shall present their conclusions to the owner/governing board for review.
The QAPI Committee, Administrator, and the governing board shall review and approve a summary of problems and corrective measures.
Coordinator:
The QAPI Coordinator will help other committees, individuals, departments, and/or services develop quality indicators, monitoring tools, criteria, and assessment methodologies, and help them identify and evaluate concerns impacting resident care and safety.
Review of the facility history and offsite preparation for the recertification survey that started on 11/27/23 indicates the following:
The facility has been identified as a special focus facility (SFF) since 6/30/2021.
The facility has a history with deficiencies cited in the areas of pressure injury prevention and treatment, which includes the following:
* F686 (J) - Pressure injury prevention and treatment was cited during a recertification survey event: ND9511 dated 6/8/23 at immediate jeopardy/isolated.
* F686 (G)- Pressure injury prevention and treatment was cited during a recertification survey event: G22E11 dated 12/12/22 at harm level/isolated.
* F686 (D)- Pressure injury prevention and treatment was cited during a recertification survey event: PYPL11 dated 6/28/22 at potential for harm/isolated.
On 11/27/23 (first day of survey), Surveyors were provided with a Master Wound List for the week of 11/21/2023 to 11/28/2023. The list included 25 residents with pressure injuries, noting that some of these residents had multiple pressure injuries.
The list indicated a total of 46 pressure injuries (total wounds) with the following noted:
Deep Tissue Injuries (DTI) - 1 community acquired and 5 facility acquired.
Unstageable Pressure Injuries- 2 community acquired and 7 facility acquired.
Stage 3 Pressure Injuries- 4 community acquired and 7 facility acquired.
Stage 4 Pressure Injuries- 14 community acquired and 6 facility acquired.
During this recertification and complaint survey, Surveyors reviewed a sample of 6 of 6 residents (R95, R101, R107, R100, R68, R88) with facility acquired pressure injuries. This sample of residents developed multiple unstageable pressure injuries, stage 3 and stage 4 pressure injuries, and including R95, R101, and R100, requiring hospitalizations for sepsis, osteomyelitis, and/or infection.
R95 was admitted into the facility to the facility on 5/19/23 without pressure injuries. R95 sustained a skin tear to her sacral area which significantly declined with large amounts of necrotic tissue requiring debridement due to pressure. R95 was hospitalized from [DATE] to 8/11/23 due to sepsis from the infected wound, which was debrided and assessed to be a stage 4.
R101 developed an unstageable pressure injury to the coccyx with a root cause determined to be heavy incontinence (including loose stools). R101 was hospitalized with osteomyelitis involving the distal sacrum and coccyx and was treated with antibiotics while hospitalized .
R107 was admitted with a stage 3 pressure injury to the left ear which healed on 10/12/23. On 11/10/23 R107 developed an unstageable pressure injury to the right ear from immobility and moisture. The pressure injury to the right ear healed on 11/10/23; however during the survey, R107 was observed multiple times with his left ear directly on his pillow contrary to physician orders.
R100 developed multiple pressure injuries which included a stage 4 pressure injury to the sacrum (suspected abscess complicated by pressure), stage 3 pressure injury to the right posterior scalp, unstageable pressure injuries to the right and left trochanter, a suspected deep tissue injury to the left ischium, and suspected deep tissue injury to the right heel. R100 received an IV antibiotic for the right hip (right trochanter).
R68 developed pressure injuries to her right hand (unstageable pressure injuries to the 3rd and 4th fingers, right dorsal hand stage 3), unstageable left ear, and unstageable left posterior scalp/back of head.
R88 developed a stage 3 pressure injury to the right lateral ankle.
(Cross-reference F686).
On 11/30/23 at 11:33 am, Surveyors interviewed RN Wound Nurse -O regarding the facility's wound care process, who stated in part, if a resident comes in after 1:00 pm, she will look at the resident the next day, that she reviews the nurse charting and does a head-to-toe assessment of the resident. RN-O reported she will glance at admission paperwork if available for a resident who will be admitted into the facility with pressure injuries and if she knows beforehand will get an air mattress. RN-O stated the nurse will get the treatment and will leave RN-O a note. RN-O stated a number of individuals can become involved with care planning such as nursing (including herself, MDS nurse), dietary etc.
Surveyors asked RN-O as to why assessments of pressure injuries did not always consist of percentage of tissue types within a wound bed. RN-O stated the computer system allows only for the selection of the worst tissue type observed in the wound bed even if the wound bed consisted of other tissue types. RN-O stated if a wound bed consisted of some necrotic tissue, she would have to select necrotic. RN-O stated if she was able to create her charting, she would allow more options. RN-O stated there is a narrative component in the system and the Nurse Practitioner usually has a percentage in her wound notes, so that she does not have to do it.
RN-O stated she is made aware of issues, interventions at daily clinical meetings.
RN-O stated she and the nurse practitioner evaluate the effectiveness of interventions by exception, but does not look at everything involved, such as restless legs, kicking boots off etc.
RN-O stated she reports to the QAPI committee the status of the wounds and where things are at. RN-O stated she also attends the weekly Skin, Nutrition, and at Risk (SNAR) meetings along with the nurse managers, ADON, and at times the Administrator has been present. During this interview, Surveyors shared concerns regarding sampled residents with pressure injuries. Surveyors noted RN-O was identified as part of the facility's QAPI process.
On 11/30/23 at 3:09 pm, [NAME] President of Regulatory Services - I provided Surveyors a Wound Performance Improvement Plan (PIP), with a date of Wed November 1, 2023, 1:35 pm on it. This plan included Investigative findings pertaining to a specific resident in the facility who was identified on 10/31/23 to have facility acquired, deep tissue injuries to their left foot.
The facility's skin/wound action plan dated 10/31/23 identified the issue as Pressure Ulcer.
The facility's PIP addressed in part the following 4 step process:
1. Steps to complete or completed to correct issues: Head to toe assessment completed on resident with MD/POA notification. See Skin only assessment completed 10/31/23, Treatment orders updated, and care plan updated.
2. Steps to complete to identify others at risk. Complete a skin sweep with assessments completed on current facility residents. If any new areas are identified, wound nurse to assess, risk completed notify MD/POA, new treatment orders implemented and update the care plan.
Review changes of condition (COC) and progress notes on current residents with wounds for the past 30 days to review for MD/RP notification of areas, treatment orders in place, and timeliness of notification.
Review incontinent residents to assure barrier cream is in place.
Review all residents for DM dx to assure diabetic foot checks are implemented. Review skin assessments to ensure timely evaluation.
Refer any new wounds to therapy.
3. Process/Systemic Change. Licensed nurses will be re-educated on the facility's skin/wound policy, timely completion of evaluation and documentation of wounds, notification to MD for proper treatment, implementing an intervention, notification to family, and reviewing/updating the care plan with each wound. Nurses will also complete a skin assessment competency.
IDT will review the 24-hour report for progress notes and COC at daily morning clinical to identify any new skin concerns and ensure timely completion of evaluation and documentation of wounds, notification to MD for proper treatment, implementing an intervention notification to family, and reviewing/updated the care plan with each wound.
The IDT will have weekly wound management meetings . will assure that current residents with wounds have appropriate interventions in place to include proper mattress, w/c cushions, and nutritional interventions are in place, IDT will evaluate review the care plan and discuss if current interventions effective. IDT will review and revise the care plan as indicated.
4. QI Monitoring: The Director of Nursing or designee will perform Quality Assurance Review for residents who experience a wound to ensure a risk cause analysis has been completed with appropriate interventions implemented, the care plan was reviewed and updated and every shift, documentation is completed for a minimum of 72 hours after the wound identification. This will be completed weekly for four weeks then monthly. Areas of concern will be addressed immediately. Findings will be reported to the Executive Director and the Quality Assurance Performance Improvement Committee monthly.
The Nurse Management team will perform monthly skin sweeps for residents to ensure all skin concerns have been identified. Any findings not previously identified will have a risk cause analysis completed with appropriate interventions implemented, the care plan is updated, and documentation is completed for a minimum of 72 hours after the wound identification. This will be completed monthly x3 months. Areas of concern will be addressed immediately.
Findings will be reported to the Executive Director and the Quality Assurance Performance Improvement Committee.
On 11/30/23 at 2:57 pm and on 12/4/23 at 1:52 pm, Surveyors met with the facility administrative staff including Nursing Home Administrator (NHA)-A, Medical Director-BB, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, and [NAME] President of Operations-AA, Consultant-U, and Director of Nursing-B, sharing with them concerns involving sampled residents with pressure injury prevention and treatment including in part; prevention, assessment, treatment and care plan revisions.
Director of Nursing - B and administrative staff stated that previously the regional ombudsman recommended training through Meta Star. Administrative staff stated they partnered with Meta Star who also recommended they obtain an outside consultant. Administrative staff stated they had the services of Consultant-U.
Administrative staff informed the survey team that in late September the facility conducted a mock survey and identified concerns with their wound program, such as falling behind with care plans. Surveyor was informed the facility conducted a wound/skin sweep on 10/31/23. At the time, the NHA-A was not available, and the interdisciplinary team put together a Performance Improvement Plan (PIP). Administrative staff identified the facility's wound nurses as Wound RN-O and the facility also had the services of an outside Consultant-U.
Administrative staff reported that they spoke to Wound RN-O regarding wound care plans and that the care plans were still under construction.
Administrative staff stated they started a PIP which was still in progress getting through with wound care plans. Administrative staff stated the facility PIP consisted of a 4-step process:
Identification of Risk, Education, Skin Assessment, and Competencies.
Medical Director-BB stated there were multiple components with wound assessments as they fix things, they did not back date, so timelines won't make sense.
Administrative staff stated Meta Star chose to do staff training on site October 3rd and 4th with all facility staff including Certified Nursing Assistants and Managers.
Consultant-U stated she has been coming to the facility since August 10 and that she provides education, chart review as well as auditing different records every week. Consultant-U stated she provides support to the team. During the 11/30/23 discussion with Administrative staff, Consultant-U shared with surveyors the concept of micro-reposition and indicated she wants to teach individualized positioning. When asked about care planning for individualized positioning, Consultant-U stated that care planning speaks to off-loading and off pressure daily; however, the decision as to how much micro repositioning is conducted would be a decision dependent upon how the resident is doing on a daily basis. During the 12/4/23 discussion with Administrative staff, Consultant-U clarified she does not use the term micro-reposition, reiterating her intent is to teach individualized repositioning.
On 12/5/23 at 1:05 pm, Surveyors interviewed NHA-A regarding the facility's QAPI program.
NHA-A reported she started with the facility in January 2023. NHA-A stated the QAPI committee meets monthly having had QAPI meetings in January, February, March, April, May, June, July, and in August. NHA-A stated they did not have a QAPI meeting in September or in October as they could not get those scheduled. NHA-A stated they had a QAPI meeting in November and will have one in December.
NHA-A stated the QAPI Committee is made up of each Department head, along with the Medical Director, Director of Nursing, the wound nurse, Minimum Data Set nurse, and herself. NHA-A stated she sets the agenda for QAPI, discussing previous QAPI issues, discussing for instance such things as grievances, significant weight loss, number of people on restorative, falls, med errors, staff education through Relias.
NHA-A reported they discuss the number of wounds, the number of wounds healed and the number of facility acquired wounds.
NHA-A stated they have had pressure issues since June 9, 2023. NHA-A stated we did an inhouse audit, educated all staff including post testing, conducted audits, assigning each person with an angel round individual (nurse manager, certified nursing assistant, etc.) who had the resident's [NAME] conducting daily rounds ensuring the directions on the [NAME] were being followed, such as head of bed elevated, etc.
NHA-A stated they would review audits weekly then 2 times a month then 1 time a month.
NHA-A showed surveyor a sample of the treatment audits that were conducted at the time which included audits on the accuracy of assessments, treatment orders obtained, and treatment orders completed.
NHA-A stated they conducted staff education right after the last survey (June 8, 2023, survey where F686 was cited at an Immediate Jeopardy.)
NHA-A stated Meta Star conducted education, regarding proper positioning of residents, what CNAs should look for, prevention of wounds. NHA-A stated they discussed moisture associated skin conditions if residents are not changed timely, and care planning.
During this interview, NHA-A telephoned Consultant U who stated she conducted training along with Meta Star. Some of the topics that were reviewed included shearing and prevention of shearing, repositioning, how to identify new areas with showers, discussed boggy heels and deep tissue injuries, measure of wounds, staging, diabetic foot checks, moisturizing,
Consultant-U stated Meta Star went over staging and measurements. Surveyor asked Consultant-U if Meta Star discussed documenting wound bed percentages of a pressure injury as part of an assessment which was noted missing in some of the pressure injury assessments viewed by the survey team. Consultant-U indicated there was discussion regarding wound bed coloring but could not remember if percentages of the wound bed such as percent of granulation was discussed.
Consultant-U indicated CNAs following care plans was discussed but was not sure how much care planning was discussed. Consultant-U indicated there was an agenda that Meta Star put together in a binder.
After discussion with Consultant-U, NHA-A went on to say she was not available when the IDT team developed a PIP regarding wounds and conducting a house sweep.
NHA-A and [NAME] President of Clinical Operations-J stated wound prevention has come up at QAPI. [NAME] President of Clinical Operations-J stated when they identified an individual who had a change in condition, they instituted the Stop and Watch Interact tool.
Surveyor noted [NAME] President of Clinical Operations-J left the meeting with NHA-A and [NAME] President of Operations-AA then joined in on the interview with NHA-A.
Surveyor informed NHA-A and [NAME] President of Operations-AA that the survey team identified issues with pressure injuries and questioned why there were these issues. [NAME] President of Operations-AA stated they had a great plan of correction (referring to the June 8, 2023, survey) with audits for only 3 months.
Vice President of Operations-AA reported they stopped doing the audits after 3 months and maybe things fell apart. [NAME] President of Operations-AA stated the audits were going great and so they started looking at other components of the program.
On 12/5/23 at 4:15 pm, Surveyors met with facility administration including Nursing Home Administrator (NHA)-A, Medical Director-BB, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, and [NAME] President of Operations-AA, Consultant-U, and Director of Nursing-B, discussing what RN (wound nurse)-O brings forth to QAPI.
Administrative staff stated RN-O addresses the total number of wounds and the results of wounds, number of facility acquired wounds, new and resolved and at the end of the month how many active wounds there are. They also discuss whether the wounds are avoidable and unavoidable.
Administrative staff also stated the multiple interdisciplinary team members attend the Skin, Nutrition and at Risk (SNAR) meetings which occur weekly. The interdisciplinary team members include wound nurse-O, dietary, and nurse managers.
Surveyors asked Administrative staff about components of the PIP that continue to not be implemented such as development and revision to care plans. [NAME] President of Clinical Operations-J indicated they continue to develop care plans but that it takes time. When asked what the barrier was with getting the care plans updated as there did not seem to be a sense of urgency with updating care plans despite developing a PIP on 10/31/23, Administrative staff indicated a PIP has multiple components with systemic issues and that cares are being done even if care plans are not updated. Surveyors noted the facility seems to identify root cause factors that may contribute to the development of pressure injuries for individual residents but then does not take the next step to address the causal factors through care plan and interventions to assist with healing and preventing new pressure injuries from developing.
Surveyors noted the lack of care plan updates and implementing interventions to prevent pressure injuries were noted for all the sampled residents with pressure injuries reviewed during the survey. In addition, the facility's training on pressure injuries as well as the staff posttest included reference to the care planning process.
Surveyors noted that while the facility presented information pertaining to staff education for pressure injuries and while the facility presented a PIP pertaining to wounds, a review of the facility's QAPI program binder indicated the following:
The July QAPI minutes indicate the wound RN was not present at this meeting, nor was there a discussion regarding pressure injuries.
The August QAPI notes the number of facility acquired wounds. The QAPI minutes do not specify what the issues are. There are audits from the 6/8/23 survey with the F686 IJ. The audits involved MD treatment orders and turning and reposition and preventions in place however there is no plan identified that comes from the audit information.
According to NHA-A there was no QAPI meeting for September and October, and therefore no QAPI meeting minutes. There was no QAPI meeting even though the facility developed a PIP involving wounds in October.
The November QAPI meeting discussed the number of wounds but nothing further.
Surveyor noted in reviewing data provided to Surveyors the facility's QAPI program is documenting raw data pertaining to the number of pressure injuries but is not following through on analyzing this data, implementing effective actions, measuring the success of the action plans, and tracking performance to ensure improvements are achieved and sustained. Surveyors also noted the facility has implemented training to staff regarding pressure injury care that the QAPI committee is not ensuring is based upon current standards of practice but also the QAPI committee is not ensuring that staff can implement as interventions and systems are not in place to support training expectations.
Given the facility's history, its failure to implement an effective QAPI program pertaining to pressure injuries created a reasonable likelihood for serious harm, thus creating a finding of immediate jeopardy. The immediate jeopardy was removed on 12/8/23 when the facility implemented the following:
The QAPI Committed reviewed the pressure injuries for R68, R95, R107, and R88. R100 and R101 are currently in an acute care hospital. A root cause analysis (RCA) was performed for each (identified) resident's wound (s) and care plan interventions were implemented related to findings of the RCA for each resident.
An audit of wounds on all residents in the facility was completed by the Director of Nursing, Assistant Director of Nursing, and [NAME] President of Clinical Services, Care plans were reviewed for residents who experienced a wound to ensure an appropriate intervention was in place to decrease the risk of development of wounds. Correction actions were completed as indicated.
The Executive Director, Director of Nursing, and Medical Director through the QAPI Committee initiated a performance improvement project (PIP) sub-committee comprised of the Director of Nursing, Assistant Director of Nursing, Unit Manager, Charge Nurse, Certified Nursing Assistant, Director of Rehab Services, and Activity Director.
The Executive Director charged this team with analyzing the wound data, completing a trending of the data, completing a root cause analysis of wounds in the facility, utilizing audit results and information to develop a plan, and report findings and the plan to the QAPI Committee. The plan to decrease the number of wounds, therefore the risk of injury from wounds will be initiated.
Education was provided for by the Executive Director, Director of Nursing, and Medical Director by the [NAME] President of Operations regarding the requirement to develop, implement and maintain an effective, comprehensive, data driven Quality Assurance Performance Improvement program that focuses on indicators of the outcomes of care and quality of life. Included in the education was the 5 elements of QAPI and making the process an active part of identifying concerns and initiating performance improvement projects to collect data, analyze data, complete a root cause analysis, develop a plan, and monitor the effectiveness of the plan.
Ad Hoc Quality Assurance Process Improvement meeting was held by the Executive Director, the Director of Nursing, Infection Preventionist, and with the Medical Director to discuss the plans initiated to decrease the risk of wounds.
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Incontinence Care
(Tag F0690)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular demen...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular dementia, hemiplegia, sequelae following unspecified cerebrovascular disease, depressive disorder, heart failure, peripheral vascular disease, paralytic syndrome and a history of urinary tract infections and urosepsis.
R15's Quarterly Minimum Data Set (MDS) dated [DATE] indicates R15 is moderately cognitively impaired and is totally dependent with transfers, needs extensive assistance with bed mobility and is always incontinent of bladder and bowel.
R15's Braden Scale for Predicting Pressure Ulcer Risk completed on 10/7/23 is assessed that R15 high risk for developing a pressure injury.
R15's Care Plan for bladder and bowel incontinence due to inability to recognize bladder/bowel cues, started 2/7/21 documents the following interventions: establish voiding patterns, date initiated 2/7/21 and check Q2 (every 2 hours) and as required for incontinence. Wash rinse, dry perineum. Change clothing PRN (as needed) after incontinence episodes. Check and change on predetermined scheduled - nurse and aide to discuss and plan, date initiated 2/7/21 and revised on 4/3/23.
On 11/27/23, at 10:25 AM, during the screening process, R15 informed Surveyor that they are supposed to be checked and changed every 2 hours, however they have experienced times when they lay in their urine for more than 2 hours and do not get their brief changed on a regular basis. R15 explained that they do use the call light and verbally tell staff that they have voided and need to be changed, however staff leaves the room and do not return timely. R15 states they had a urinary tract infection (UTI) about a month ago and was on antibiotics.
Surveyor reviewed the Bladder and Bowel assessment which was completed on 3/31/23, 6/29/23 and 9/27/23. All three assessments document that R15 is sometimes mentally aware of need to toilet, incontinent of stool daily and always incontinent. Surveyor notes that this quarterly bladder and bowel assessment is not comprehensive and does not include a voiding pattern.
On 11/28/23 at 11:22 AM, Surveyor spoke with R15 who stated that they were changed around 1230 AM and the aide never returned that shift. R15 stated that they were pretty wet on this morning when R15 was finally changed after breakfast.
On 11/29/23 at 01:27 PM, Surveyor interviewed Certified Nursing Assistant (CNA)-L who stated that she is familiar with R15 and that R15 is to be checked and changed every 2 hours. CNA-L explained that she usually changes R15 multiple times per shift. CNA-L informed Surveyor that she did not change R15 as of yet this shift and that R15 was on leave out of the facility currently.
On 11/29/23 at 01:31 PM, Surveyor interviewed CNA-K who informed Surveyor that R15 uses a bed pan and briefs. She explained that R15 is not on a toileting schedule since R15 tells them when they need to be changed. CNA-K stated that she did provide incontinent care prior to R15 leaving around 10:45 AM.
On 11/30/23 at 07:43 AM, Surveyor spoke with R15 who stated that they had not been changed since 1:30 AM. R15 verbalized that they were wet and that the bed sheets were wet. R15 stated, I feel like I'm in a pool and my rear end is just so sore. R15 stated that they did tell the aide, however the aide stated that it was R15's shower day so she would just clean them up later when she came back to do the shower.
On 11/30/23 at 09:23 AM, CNA-K came to R15's room and informed Surveyor that she was assigned to work with R15. CNA-K stated that she had not provided incontinence care yet for R15. CNA-K stated she was ready to give R15 a shower. Surveyor stayed in the room while R15 was prepped for transport to the shower room. During this time R15's brief was removed. The brief removed was saturated with urine and appeared yellow. CNA-K confirmed that the brief was saturated with urine.
On 11/30/23 at 08:49 AM, Surveyor spoke with RN Unit Manager-D and asked if the facility ever did a voiding pattern for R15. RN Unit Manager-D stated that she didn't think that the facility did voiding patterns and would have to look into it. RN Unit Manager-D did inform Surveyor that R15 uses a call light and verbally tells staff when they need to be changed. She was not aware of a toileting schedule for R15 and stated that staff just go in often to check on the resident throughout the day.
The medical record does not indicate R15 had a comprehensive bowel and bladder assessment and there are inconsistencies noted in R15's incontinence and toileting care plan. Care plan continues to reference a commode however R15 states that they use a bed pan regularly. The facility did not create an individualized toileting schedule for R15.
On 11/30/23 at 03:37 PM during the end of day meeting with Nursing Home Administrator-A, Assistant Executive Director (AED)-F And VP of Clinical Operations-J, Surveyor expressed concerns with the lack of a comprehensive bowel and bladder assessment for R15 and requested voiding patterns for R15.
On 12/04/23 at 08:23 AM, Surveyor spoke with Director of Nursing (DON)-B and VP of Clinical Operations-J. DON-B informed Surveyor that best practice is to check and change every 2 hours for bed bound individuals. She explained that the expectation is for staff to go and check every 2 hours. If a resident is verbal and can tell staff if they voided, then staff should be checking and changing at that time and not waiting. Surveyor expressed concerns of R15 being verbal and not being checked and changed per verbal request after voiding and or after every 2 hours. DON-B states they will have to go back in and update the care plan and educate staff. Surveyor asked if they completed a voiding pattern with R15 and she was not aware and stated we will need to figure out a toileting system. If a resident is incontinent and they are telling us they voided, then our staff should be checking and changing them. DON-B continued to say that if R15 is verbal then they should have a self-directed plan of care. The DON stated that they will go upstairs and talk with the resident, update the care plan and document that R15 is self-directed for toileting. VP of Clinical Operations-J stated that they will also refer R15 to therapy to assess if R15 is eligible for a toileting program.
On 12/04/23 at 02:10 PM, VP of Clinical Operations-J informed Surveyor that they did look at the quarterly Bladder and Bowel assessments however they were only checking them to make sure they were being completed. She stated that establishing voiding patters was not being done and that they have brought the issue to corporate informing them that PCC Bladder and Bowel assessment doesn't have a comprehensive assessment which would include a voiding pattern.
No additional information was provided.
3.) R100 admitted to the facility on [DATE] and has diagnoses that include Castleman's Disease,
Acute Respiratory Failure with hypoxia, Tracheostomy, Cerebrovascular Disease, Gastroparesis, chronic embolic CVA (cerebrovascular accident) leading to obstructive hydrocephalus, Occipital craniotomy and C1 laminectomy for decompression on 5/28/23 F/B (followed by) shunt placement 6/14/23.
R100's Admission/re-admission Nursing Evaluation dated 9/8/23 documents: Bladder continence: Incontinent - No control; multiple daily incontinent episodes. How often is the resident wet? 1-2x (times) daily. Resident is wet during: Day and Nighttime. Amount of urine: Large (puddles/soaks, clothes, bed, floor). Continent of Stool - No. Bowel pattern - Normal formed stool, rarely/never depends on laxative.
Surveyor located no comprehensive bowel and bladder assessments in R100's medical record.
R100's Care plan documents: (Resident) is at risk for impaired skin integrity related to: Immobility, incontinence, and cachetic state. Interventions include:
- Incontinence care every shift and as needed for incontinence episodes - date initiated 10/12/23.
- Provide peri care after each incontinent episode - date initiated 10/3/23.
(Resident) has (SPECIFY: FUNCTIONAL) bladder incontinence r/t (related to) Impaired Mobility, communication impairment - date initiated 9/26/23. Interventions include:
- Clean peri-area with each incontinence episode.
On 11/30/23 at 12:32 PM Surveyor spoke with Wound RN (Registered Nurse)-O. Surveyor asked why a Foley catheter was placed on 10/30/23 for wound healing. Wound RN-O stated: He is incontinent, we thought that could have been contributing to the pressure injuries and would affect healing. Surveyor asked if a comprehensive bowel and bladder assessment was completed to determine if R100 needed more frequent check and change for incontinence. Wound RN-O stated: He was totally incontinent and had no control. Surveyor verbalized understanding and asked if the facility believed incontinence may have contributed to his pressure injuries and healing of the pressure injuries, did the facility complete a bowel and bladder assessment to determine if there was a pattern or need for more frequent checking and changing of the resident. Wound RN-O stated: I don't think so.
R100 was incontinent of bowel and bladder and dependent on staff for incontinence care. R100 developed a stage 4 pressure injury on the sacrum, an unstageable pressure injury on the right trochanter and a suspected deep tissue injury on the left trochanter. A Foley catheter was placed on 10/30/23 for wound healing, and although the facility indicated incontinence as a contributing factor and would affect wound healing, the facility did not complete a comprehensive bowel and bladder assessment to determine a pattern or if R100 needed more frequent checking and changing prior to the Foley catheter having been placed. No additional information was provided. (Cross-reference F686).
Based on observation, record review, and interviews, the facility did not ensure residents were comprehensively assessed for bowel and bladder function to prevent infections and skin impairment. This was observed with 4 (R101, R95, R100, and R15) of 5 residents reviewed with bowel and bladder incontinence upon admission to the facility.
-R101 was admitted to the facility with both bowel and bladder incontinence. An individual assessment of R101's continence status was not completed to develop an individualized plan of care. On 8/14/23, R101 was determined to have a urinary tract infection (UTI). On 8/16/23, R101 was determined to have an unstageable pressure injury and was started on antibiotics for the UTI. On 8/18/23, a Foley catheter was placed for R101 without an individualized plan of care or for clear justification for the use of the Foley catheter. R101 developed multiple urinary tract infections while continuing to use a Foley catheter without ongoing assessment or clear indications for use. R101 was hospitalized with infection to their pressure injury and a UTI while using a Foley catheter without an individualized plan of care.
The example regarding R101 rises to the level of a G (actual harm/isolated).
-R95 was admitted with bowel and bladder incontinence, which evolved to an indwelling Foley catheter for bladder, and developed a pressure injury with infection.
-R100 was incontinent of bowel and bladder and dependent on staff for incontinence care. He developed a stage 4 pressure injury on the sacrum, an unstageable pressure injury on the right trochanter, and a suspected deep tissue injury on the left trochanter. A Foley catheter was placed on 10/30/23 for wound healing, and although the facility reported incontinence as a contributing factor that would affect wound healing, the facility did not complete a comprehensive bowel and bladder assessment to determine a pattern or if R100 needed more frequent checking and changing prior to the Foley being placed.
-R15 was admitted with bowel and bladder incontinence and was not comprehensively assessed, along with voiding patterns.
Findings include:
Surveyor reviewed the facility's policy and procedure for Urinary Continence and Incontinence-Assessment and Management dated August 2022. The Policy Statement includes the following:
-The physician and staff will provide appropriate services and treatment to help residents restore and improve bladder function and prevent urinary tract infection to the extent possible.
-Indwelling urinary catheters will be used sparingly, for appropriate indications only.
The Policy Interpretation and Implementation for Relevant Information includes the following:
-History of urinary incontinence; factors precipitating incontinence; and associated symptoms.
-Previous treatment/management attempts and response to interventions.
-Pertinent diagnosis
-Observations, including wet bed or clothing, use of a urinary catheter and use of diuretics.
-Functional and/or cognitive limitations.
-Voiding patterns; types of incontinence.
Surveyor reviewed the facility's policy and procedure for Bowel and Bladder Management dated 4/15/2020. This policy includes the following:
-Each resident will be assessed for bowel and bladder functioning on admission/readmission, quarterly and any change in condition.
-Upon completion of the bowel and bladder evaluation, a plan of care will be developed.
-The plan of care may include a bladder retraining program, prompted voiding, scheduled voiding or check and change program.
1.) R101 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure and cardiac arrest. R101 is ventilator dependent, receives nutrition via gastrostomy tube (g-tube), is non-verbal, and dependent on staff for all activities of daily living. The admission MDS (minimum data set) completed on 8/10/23 indicates R101 is frequently incontinent of bowel and bladder.
R101 had an admission Nursing Evaluation completed on 8/4/23. The Section for Bowel is a physical assessment. Bowel continence is checked no, factors indicate diet. The Bladder Section indicates incontinent, large amounts, once or more per shift and day and night.
R101's medical record, electronic and paper, did not contain a comprehensive bowel and bladder assessment for incontinence to include a pattern or type of incontinence. On 12/04/23 at 4:15pm at the facility daily meeting, [NAME] President of Clinical Operations (VPCO) J provided Surveyor with R101's Task record from admission. The Task Record indicates Bowel and Bladder 3-day tracking starting at 6:00am 8/5/23. There is no documentation on 8/6/23 from 7:00pm - 9:00pm; On 8/7/23, there is no documentation from 6:00am to 2:00pm; On 8/8/23, there is no documentation from 12:00am - 6:00am and 2:00pm - 9:00pm; On 8/10/23, there is no documentation from 12:00am - 6:00am and 2:00pm - 9:00pm.
R101 did not have a comprehensive bowel and bladder assessment completed on admission of since admission on [DATE].
R101 developed an unstageable pressure injury on the coccyx on 8/16/23 (cross reference F686.)
R101's Skin/Wound assessments were reviewed by Surveyor. On 8/16/23, R101 developed on their coccyx an unstageable pressure injury measuring 2.9 cm by 1.4 cm by 0.1 cm. The assessment includes: Assessed buttocks at request of nursing. Upon assessment, shear injury noted to right medial buttock and superficial unstageable pressure injury to coccyx. Root cause is heavy incontinence, friction, and contamination. Loose stool and (+) (positive) for UTI (urinary tract infection). Foley requested short-term. Braden score 9. Risk factors include age, trach dependence, morbid obesity, immobility, moisture d/t (due to) habitus, incontinence (loose stool), and pain. Receives enteral nutrition and blood sugars are not well-controlled.
R101's medical record did not contain a comprehensive bowel assessment to develop appropriate interventions to prevent skin breakdown and infection.
R101's medical record did not contain a comprehensive bladder assessment prior to use of an indwelling catheter, nor after the Foley catheter was placed and in use.
R101's care plan for bladder incontinence created on 8/17/23 identifies bladder incontinence (no type specified) related to immobility. The interventions started on 8/17/23 include:
-Risk for septicemia will be minimized/prevented via prompt recognition and treatment of symptoms of urinary tract infection.
-Cleanse peri-area with each incontinence episode
-Monitor and document intake and output
Surveyor noted the interventions were not individualized for R101.
R101's plan of care was reviewed by Surveyor on 11/29/2023 in the morning and no bowel incontinence care plan was found
On 8/18/23, there is an order for a 12 French Foley catheter with no diagnosis. There are no orders for care and maintenance of the catheter.
R101's bladder status changed to using a Foley catheter on 8/18/23 for bladder output. Surveyor noted there was no revision made to R101's bladder/incontinence care plan at that time.
R101's care plan for the Foley catheter was created on 8/22/23 and identifies a catheter is being used (no type or size identified) for pressure ulcer. No interventions were initiated with the development of the care plan on 8/22/23. Interventions were initiated on 10/3/23 and include:
-Secure indwelling catheter tubing using anchoring device to prevent movement and urethral traction.
-Foley cath care every shift and as needed
Surveyor noted the interventions were not individualized for R101.
On 9/30/23, there is an order for a Foley catheter, size 16 French with 30cc balloon related to a diagnosis of Neurogenic bladder. Surveyor noted there is no indication an evaluation or assessment had been completed confirming R101 had a Neurogenic bladder. This order is discontinued on 11/29/23 and changed to Foley catheter, size 16 French with 30cc balloon for wound healing secondary to a stage 4 pressure injury.
Surveyor noted no assessment was completed to determine the need for a Foley catheter on 8/18/23, no documentation was found showing other interventions were attempted to address incontinence and to clearly explain the assessment and the need for a Foley catheter due to a Stage 4 pressure injury. Surveyor noted this was not identified until 11/29/2023 after Surveyor had discussed care plan concerns with facility staff.
Continued review of R101's record indicates R101 was prescribed antibiotics for urinary tract and/or infection to pressure injuries during the following timeframes:
-Cipro 500mg via G-tube twice a day from 8/16/23 - 8/21/23.
-Doxycycline Hyclate 100mg twice a day from 8/16/23 - 8/21/23.
-Doxycycline Hyclate 100mg via G-tube twice a day from 9/12/23- 9/22/23. R101 was hospitalized from [DATE] - 9/27/23 with osteomyelitis in their sacral wound and UTI.
-Ertapenem sodium injection use 1 gram IV once a day for 2 administrations from 9/27/23- 9/30/23
-Doxycycline Hyclate 100mg via G-tube morning and evening from 10/21/23 - 10/29/23.
-Ertapenem sodium injection use 1 gram IV once a day from 10/20/23 - 10/30/23.
-Cipro 500mg via G-tube twice a day from 11/15/23 - 11/20/23.
On 11/29/23 at 12:40 PM Surveyor spoke with the facility (Infection Preventionist) IP-EE. R101's infection and antibiotic use was obtained. IP-EE provided a printout of R101's antibiotic use in the facility. IP-EE indicated R101's wound infection antibiotic was switched. R101 was on antibiotics in the hospital for a wound and urinary tract infection. IP-EE did not have any further information and indicated R101 was a sick woman.
On 11/29/23 at 2:18 PM, Surveyor spoke with (Licensed Practical Nurse) LPN-P who is also the Unit Manager for R101. LPN-P indicated the staff know the heavy wetters and need to check and turn them. There is a bowel and bladder form in PCC (Point Click Care). LPN-P indicated there is no other bowel and bladder assessment form. They do the PCC bowel and bladder forms quarterly. R101's electronic record was reviewed at this time. There was no comprehensive bowel and bladder assessment.
On 11/29/23, a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition after Surveyor questioned staff regarding a bowel incontinence care plan. The now created care plan included a goal to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following:
-Check resident every two hours and assist with toileting as needed.
-Provide peri care after each incontinence episode.
On 11/30/23 at 3:32 PM at the facility daily meeting, shared concerns regarding no bowel and bladder assessments.
On 12/04/23 at 10:36 AM (Vice President of Clinical operations) VPCO-J and (Director of Nurses) DON-B spoke with Surveyor. They indicated R101 is repositioned every 2 -3 hours in the Task section ([NAME]) in PCC, which applied to times of incontinence care. It was indicated the care plan does not have time frames for this; however, the Task documentation is also not considered part of the care plan. On 8/14/23 R101 had a UTI that was being treated with two antibiotics on 8/16 - 8/21. It was shared with Surveyor R101 had a decline due to this infection. A Foley was placed on 8/18/23 for the wound.
2.) R95 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure (vent dependent), diabetes mellitus, flaccid hemiplegia, and cardiac arrest. R95 is non-verbal, on a ventilator, receives nutrition via a gastrostomy tube (g-tube) and totally dependent on staff for all activities of daily living. The admission MDS (Minimum data set) assessment completed on 5/25/23 indicates they are always incontinent of bowel and bladder.
On 12/4/23 at 4:15 PM at the facility daily meeting VPCO-J provided Surveyor with R95's May 2023 Task Documentation for Bowel and Bladder incontinence tracking. This begins May 19th at Noon and ends May 31st. There is no documentation on: 5/20/23 from 2:00 PM - 12:00 AM; 5/21/23 12:00 AM - 12:00 PM; 5/25/23 2:00 PM - 12:00 AM; 5/26/23 2:00 PM - 7:00 PM and 12:00 AM - 5:00 AM; 5/27/23 6:00 AM - 12:00 AM; 5/28/23 12:00 AM - 12:00 PM; 5/29/23 6:00 AM - 2:00 PM.
R95 did not have a comprehensive bowel and bladder assessment completed on admission.
R95's physician plan of care includes an order on 6/20/23 for a Foley catheter, size 16 French with a 10cc balloon related to diagnosis of wound care.
R95's medical record, electronic and paper, did not contain a comprehensive bowel and bladder assessment for incontinence or the reason for an insertion of an indwelling Foley catheter for the bladder.
R95 had a hospital stay from 7/21/23 - 8/11/23 for septic shock secondary to an infected sacral wound.
R95's medical record did not have a comprehensive bowel and bladder assessment before, or after, the use of a Foley catheter.
R95's plan of care was reviewed by Surveyor on 11/29/23 in the morning and no bowel incontinence care plan was found. On 11/29/23 a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition after Surveyor questioned staff regarding a bowel incontinence care plan. The newly developed care plan included a goal to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following:
-Check resident every two hours and assist with toileting as needed.
-Provide pericare after each incontinence episode.
R95's plan of care was reviewed by Surveyor on 11/29/23 in the morning and no bladder incontinence care plan or Foley catheter care plan was found. After Surveyor questioned staff regarding urinary care plans for R95 on 11/29/23, a plan of care was created for bladder incontinence (no type indicated) related to impaired mobility with the following interventions:
-Clean peri-area with each incontinence episode.
-Monitor for urinary tract infections.
R95's plan of care for Catheter (no type or size) for skin breakdown was created 11/29/23. Then REVISED on 11/29/23 to Indwelling catheter for wound healing secondary to a stage 4 pressure injury. The interventions created 11/29/23 include:
-Will remain free from catheter related trauma.
-Position catheter bag and tubing below the level of the bladder and away from entrance room door.
-Check tubing for kinks each shift.
-Monitor and document intake and output as per facility policy.
-Monitor for pain/discomfort.
R95 did not have a comprehensive plan of care developed to implement individualized interventions.
Surveyor noted R95 had a change in bladder status on 6/20/23 with the use of a Foley catheter and a care plan was not created until 11/29/2023 after being brought to the facility's attention by Surveyor.
On 11/29/23 at 10:28 AM (Vice President of Regulatory Services) VPRS-I provided Surveyor with R95's Bowel and Bladder assessment from the medical record. R95 has one bowel and bladder form from 8/25/23 that indicates Foley care every shift and incontinent of stool daily. This evaluation indicates R95 is incontinent of bowel and bladder, Foley care every shift and no additional information related to their bowels. The evaluation did not include patterning of bowel elimination or the consistency of the bowel movements.
On 11/29/23 at 2:18 PM, Surveyor spoke with (Licensed Practical Nurse) LPN-P who is also the Unit Manager for R95. LPN-P indicated the staff know the heavy wetters and need to check and turn them. There is a bowel and bladder form in PCC (Point Click Care), there is no other bowel and bladder assessment form. They do the PCC bowel and bladder forms quarterly. R95 electronic record was reviewed at this time. There was no comprehensive bowel and bladder assessment.
On 11/30/23 at 3:32 PM at the facility daily meeting, Surveyor shared concerns regarding no bowel and bladder assessments.
On 12/4/23 at 1:51 PM the Survey Team met with VPCO-J, Nursing Home Administrator (NHA)-A, Medical Director-BB, (Vice President of Regulatory Services) VPRS-I, (Vice President of Operations) VPO-AA and Outside Consultant-U. VPCO-J indicated they are doing an education component with a 4-step process related to pressure injury care. VPCO-J indicated they are still working on getting it all in place but it is definitely underway. The process includes internal education and consultant education. The QA (Quality Assurance) tool for that is reviewed in morning clinical meetings and that they use the tool to make sure it is working for them. Surveyor asked if the new tool included bowel and bladder assessments. VPCO-J stated the bowel and bladder assessments in the computer have not been changed, but they have been reviewing the assessments to see if they are being done quarterly with the MDS assessment. Bowel and bladder only have a box for free-typing in the assessment in PCC and they are working on getting something that was more comprehensive for the nurses to complete.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure each resident is treated with dignity and ensured...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure each resident is treated with dignity and ensured an environment that promotes enhancement of their quality of life. This occurred for 1 (R15) of 20 residents reviewed for dignity.
R15 requested staff assistance to be changed and was told they would be changed later when it was time for their shower. R15 waited over two hours to be changed out of a urine-soaked brief. Just prior to receiving incontinence care, staff answered their personal cell phone while in the resident room and held a conversation for several minutes. R15 requested to have the bed linen changed as they were soiled and wet from laying in a urine-soaked brief for a prolonged period of time. Staff was observed telling R15 the bed linen was fine and proceeded to make the bed.
Findings include:
The facility policy, entitled Dignity, revised date February 2021, states: Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feelings of self-worth and self-esteem.
Policy Interpretation and Implementation
1. Residents are treated with dignity and respect at all times.
3. Individual needs and preferences of the resident are identified through the assessment process.
12. Demeaning practices and standards of care that compromise dignity are prohibited. Staff are expected to promote dignity and assist resident; for example:
b. Promptly responding to a resident's request for toileting assistance.
The facility policy, entitled Telephones, Employee Use of, revised date July 2010, states: All person must exercise thoughtfulness and courtesy in using telephones.
#3. Cellular phones may be used for personal calls and text messaging ONLY when the employee is on authorized meal and break periods. Employee cell phones will remain off and/or silent during all other work hours.
R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular dementia, hemiplegia, sequelae following unspecified cerebrovascular disease, depressive disorder, heart failure, peripheral vascular disease and paralytic syndrome.
R15's Quarterly Minimum Data Set (MDS) dated [DATE] indicates R15 is moderately cognitively impaired. R15 understands and is understood by others and is able to make their needs known. R15 is totally dependent on staff for transfers with a mechanical lift and requires extensive staff assistance with bed mobility, toileting and dressing. R15 is always incontinent of bladder and bowel.
R15's Braden Scale for Predicting Pressure Ulcer Risk completed on 10/7/23 is assessed that R15 high risk for developing a pressure ulcer.
R15's Care Plan for bladder and bowel incontinence due to inability to recognize bladder/bowel cues, started 2/7/21 documents the following interventions: establish voiding patterns, date initiated 2/7/21 and check Q2 (every 2 hours) and as required for incontinence. Wash rinse, dry perineum. Change clothing PRN (as needed) after incontinence episodes. Check and change on predetermined scheduled - nurse and aide to discuss and plan, date initiated 2/7/21 and revised on 4/3/23.
On 11/27/23, at 10:25 AM, during the screening process, R15 informed Surveyor that they are supposed to be checked and changed every 2 hours, however they lay in their urine for more than 2 hours and do not get their brief changed on a regular basis. R15 explained that they do use the call light and verbally tell staff that they have voided and need to be changed, however staff does not usually return timely. R15 stated, my skin on my backside is so tender.
Surveyor reviewed the Bladder and Bowel assessment which was completed on 3/31/23, 6/29/23 and 9/27/23. All three assessments document that R15 is sometimes mentally aware of need to toilet, incontinent of stool daily and always incontinent.
On 11/28/23 at 11:22 AM, Surveyor spoke with R15 who stated that they were changed around 12:30 AM and the aide never returned that shift. R15 stated that they were pretty wet this morning when R15 was finally changed after breakfast. Surveyor asked R15 how sitting in a wet brief for long period of time makes them feel and R15 stated, I feel terrible, just terrible. I always ask to be changed but they (staff) get busy and don't come back. It hurts to lay in my own mess. I don't think they would like to lay in pee themselves.
On 11/29/23 at 01:27 PM, Surveyor interviewed Certified Nursing Assistant (CNA)-L who stated that she is familiar with R15 and that R15 is to be checked and changed every 2 hours. CNA-L explained that she usually changes R15 multiple times per shift. CNA-L informed Surveyor that she was not the staff that changed R15 this shift.
On 11/29/23 at 01:31 PM, Surveyor interviewed CNA-K who informed Surveyor that R15 uses a bed pan and briefs. She explained that R15 is not on a toileting schedule since R15 tells them when they need to be changed. CNA-K stated that she did provide incontinence care prior to R15 leaving around 10:45 AM.
On 11/30/23 at 7:43 AM, Surveyor spoke with R15 who stated that they were not changed since 1:30 AM. R15 verbalized that they were wet and that the bed sheets were wet. R15 stated, I feel like I'm in a pool and my rear end is just so sore. R15 stated that they did tell the aide, however the aide stated that it was R15's shower day so she would just clean them up later when she came back to do the shower.
On 11/30/23 at 9:10 AM, R15 informed Surveyor that they still have not been changed. R15 stated they are still waiting for the CNA to return. R15 stated that the bed linen was damp and will need to be changed. R15 stated that they have had reoccurring issues with soiled bed linen not being changed. R15 stated staff just makes the bed and the sheets are still damp when I want to lay back down. Surveyor asked R15 how does that make you feel when you are soiled and having to wait so long to be changed. R15 stated, It makes me feel no good. I told the aide this morning I was wet, and she did not even check me. R15 spoke with a frustrated tone of voice.
On 11/30/23 at 9:23 AM, CNA-K came to R15's room and informed Surveyor that she was assigned to work with R15. CNA-K stated that she had not provided incontinence care yet for R15. CNA-K stated she was ready to give R15 a shower. Surveyor left the room.
On 11/30/23 at 09:27 AM, Surveyor knocked on R15's room and was given permission to enter. When Surveyor entered the resident room, CNA-K was standing in front of the resident's closet talking on a cell phone. CNA-K did not end the phone call but continued to carry on a conversation until 9:30 AM. When CNA-K ended the call, Surveyor asked if the cell phone was a work phone. CNA-K stated no. CNA-K then left to find staff to assist with the transfer. R15 verbally confirmed that this is not the first time she has seen staff talk on their personal cell phones while in her room.
On 11/30/23 at 09:34 AM, CNA-K returned to R15's room with CNA-M. Both staff begin to prepare the resident for a shower by disrobing and removing the brief. Staff begin by pushing the top 2 blankets and flat sheet to the end of the bed. Staff then rolled R15 back and forth to remove the brief. R15 asks, if the brief was wet. CNA-M verified that the brief is wet. Staff place the soiled brief at the end of the bed. Surveyor observed the brief appeared to be saturated, bulging and yellow in color. Staff started to roll R15 back and forth to apply the Hoyer sling under R15's body. As R15 was rolled toward CNA-M, CNA-K began to unroll the sling under R15's body by tugging and pulling. R15's yelled, Ouch, ouch my rear is so sore. CNA-K responded by saying sorry. Staff then proceed to transfer R15 to the shower chair. R15 then asks the aides if the bed linen is wet. CNA-M confirms that it is and states they will change the sheets. CNA-M left the room.
CNA-K approached the bed and began making the bed with the same bed sheets that were at the end of the bed. R15 stated Wait they are wet. I need new sheets. CNA-K tells R15, the sheets are fine. Surveyor observed a yellow brown crescent shape discoloration in the middle of the bed on the fitted sheet. Surveyor asked CNA-K if she can see anything on the sheet. CNA-K then agreed the sheets are dirty. CNA-K removed the dirty linen and found clean sheets.
On 11/30/23 at 10:13 AM, Surveyor informed Nursing Home Administrator (NHA)-A and VP of Regulatory Services-I of concerns regarding R15 not being checked and changed timely during survey, staff having personal conversations on their cell phone while in a resident room, and making a bed with dirty linen. NHA-A informed Surveyor that it is not appropriate for staff to be using personal cell phones in resident care areas. NHA-A confirmed that residents should be checked routinely and there is no reason why the CNAs should not be addressing resident needs timely or when they are requesting it. NHA-A also confirmed that when a resident has a shower, all bed linen should be changed.
On 12/04/23 at 11:39 AM, Surveyor spoke with R15 and asked how it made her feel the other day when staff was talking on their cell phone while waiting to get ready for shower. R15 stated that it made her feel bad and neglected. R15 stated that the staff are not supposed to be talking on their personal cell phones in resident rooms and that they know that because it has happened before a few times. R15 stated that they did report prior cell phone use as well as not being changed timely and bed being made with dirty linen to administration through grievances and phone calls. R15 stated, I'm paying money to be here and it's just not right that staff are on the phone when they are supposed to be taking care of me.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
MDS Data Transmission
(Tag F0640)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not encode resident information or transmit the resident data within 7 da...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not encode resident information or transmit the resident data within 7 days after the resident assessment was completed for 3 (R72, R10, and R50) of 3 residents reviewed for Minimum Data Set (MDS) assessments.
*R72 had a Quarterly MDS assessment dated [DATE] that was not transmitted by the facility.
*R10 had an admission MDS assessment dated [DATE] that did not have triggered Care Area Assessments (CAAs) completed prior to being transmitted.
*R50 had an admission MDS assessment dated [DATE] that did not have triggered Care Area Assessments (CAAs) completed prior to being transmitted.
Findings include:
1. R72 had a Quarterly MDS assessment dated [DATE] that was completed. Surveyor noted the assessment did not indicate it had been transmitted.
In an interview on 11/29/2023 at 9:50 AM, Surveyor asked MDS-N if R72's Quarterly assessment dated [DATE] had been submitted to the Center for Medicare and Medicaid Services (CMS). MDS-N stated the assessment had been transmitted yesterday, 11/28/2023. Surveyor shared with MDS-N the observation in R72's medical record that indicated the assessment had not been received or accepted by CMS. MDS-N stated MDS-N would look into it. MDS-N returned at 10:45 AM and stated there was a glitch in the transmitting system in October 2023 due to the changes with MDS and did not know what happened with R72's assessment. MDS-N stated the assessment was being transmitted at that time.
On 11/29/2023 at 3:48 PM, Surveyor shared the concern with Nursing Home Administrator (NHA)-A that R72's Quarterly MDS assessment had not been transmitted in the required timeframe of 7 days after completion.
On 12/5/2023 at 7:50 AM, Surveyor reviewed R72's MDS assessments and the Quarterly assessment dated [DATE] indicated the assessment was in progress and had not been transmitted to CMS.
2. R10 had an admission MDS assessment dated [DATE] that triggered the following Care Area Assessments (CAAs):
-Delirium
-Cognitive Loss/Dementia
-Visual Function
-Communication
-Urinary Incontinence and Indwelling Catheter
-Psychosocial Well-Being
-Mood State
-Activities
-Falls
-Nutritional Status
-Dehydration/Fluid Maintenance
-Dental Care
-Pressure Ulcer
-Return to Community Referral
Surveyor noted the following CAAs were blank: Delirium, Cognitive Loss/Dementia, Communication, Psychosocial Well-Being, Mood State, and Return to Community Referral. The triggered CAAs indicate areas that need consideration for resident Care Plans and with the areas not assessed, the Care Plan would not be comprehensive or individualized for the resident.
In an interview on 11/29/2023 at 9:55 AM, Surveyor asked MDS-N who completes the CAAs for residents on the comprehensive MDS assessments. MDS-N stated they are completed by the department that addresses those respective areas. Surveyor shared with MDS-N R10 did not have CAAs completed for Delirium, Cognitive Loss/Dementia, Communication, Psychosocial Well-Being, Mood State, and Return to Community Referral. MDS-N stated those CAAs would have been completed by the Social Worker and would have to check to see why they were not completed. At 10:45 AM, MDS-N returned and stated the Social Worker was on leave at that time and MDS-N was not aware the CAAs had not been completed. MDS-N stated the assessments are being modified and will complete the CAAs and re-transmit the assessment.
On 11/29/2023 at 3:48 PM, Surveyor shared the concern with NHA-A that R10's admission MDS assessment CAAs had not been completed prior to being transmitted to CMS. No further information was provided at that time.
3. R50 had an admission MDS assessment dated [DATE] that triggered the following Care Area Assessments (CAAs):
-Delirium
-Cognitive Loss/Dementia
-Communication
-Urinary Incontinence and Indwelling Catheter
-Falls
-Nutritional Status
-Pressure Ulcer
-Psychotropic Drug Use
-Return to the Community Referral
Surveyor noted the following CAAs were blank: Delirium, Cognitive Loss/Dementia, Communication, and Return to Community Referral. The triggered CAAs indicate areas that need consideration for resident Care Plans and with the areas not assessed, the Care Plan would not be comprehensive or individualized for the resident.
In an interview on 11/29/2023 at 9:54 AM, Surveyor asked MDS-N who completes the CAAs for residents on the comprehensive MDS assessments. MDS-N stated they are completed by the department that addresses those respective areas. Surveyor shared with MDS-N R50 did not have CAAs completed for Delirium, Cognitive Loss/Dementia, Communication, and Return to Community Referral. MDS-N stated those CAAs would have been completed by the Social Worker and would have to check to see why they were not completed. At 10:45 AM, MDS-N returned and stated the Social Worker was on leave at that time and MDS-N was not aware the CAAs had not been completed. MDS-N stated the assessments are being modified and will complete the CAAs and re-transmit the assessment.
On 11/29/2023 at 3:48 PM, Surveyor shared the concern with NHA-A that R50's admission MDS assessment CAAs had not been completed prior to being transmitted to CMS. No further information was provided at that time.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R55 was admitted to the facility on [DATE] with diagnoses that include acute and chronic respiratory failure with hypercapni...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R55 was admitted to the facility on [DATE] with diagnoses that include acute and chronic respiratory failure with hypercapnia, acute and chronic respiratory failure with hypoxia, chronic obstructive pulmonary disease, chronic kidney disease stage 2 and morbid (severe) obesity.
R55's admission Minimum Data Set (MDS) dated [DATE] assesses R55 to be cognitively intact and requires extensive assistance with one-person physical assist for bed mobility, toileting, and personal hygiene. R55 is also assessed to use oxygen both prior to admission and in the facility.
On 11/27/23, at 09:53 AM, Surveyor observed R55 during the initial tour and observed R55 to be using oxygen. The oxygen tubing was dated 11/27/23 and it was running at 3L (liters). R55 stated that they use the oxygen continuously and periodically experience shortness of breath.
R55's current physician orders include Oxygen at 3 liters via nasal cannula related to: (diagnosis) every shift, with a start date of 8/24/2023. Surveyor notes there is no diagnosis given for the oxygen use in the physician order. Change and date oxygen tubing and set up weekly and as needed. Ensure ear protectors are on and in place every night shift with a start date of 8/24/2023. Elevate HOB (head of bed) as tolerated to decrease SOA (shortness of air) every shift with a start date of 8/24/23. Resident keeps HOB elevated to prevent shortness of breath or exhibits shortness of breath while lying flat in bed. Related to SOB/O2 USE every shift for SOB with a start date of 8/24/2023. Obtain Pulse Oximetry every shift AND as needed for Shortness of Breath or Change in Condition. And Albuterol Sulfate HFA Inhalation Aerosol Solution 108 (90 Base) MCG/ACT (Albuterol Sulfate) 2 puff inhale orally every 6 hours as needed for SOB with a start date of 8/24/2023.
Surveyor reviewed R55's care plan and there is no respiratory care plan and no oxygen use mentioned. Surveyor reviewed R55's [NAME] and there is no reference of respiratory concerns, keeping head of bed elevated or continuous oxygen use.
On 11/30/23 at 08:49 AM, Surveyor interviewed RN Unit Manager-D who stated that the whole team is responsible for the care plan and that usually MDS coordinator is responsible for creating the initial care plan.
On 12/04/23 at 09:06 AM, Surveyor interviewed Director of Nursing (DON)-B regarding who was responsible for creating care plans. DON-B informed Surveyor that the MDS Coordinator was responsible for the creation of resident care plans, interventions and triggering TASKS to be completed. DON-B explained that they recognize that their care plans need some improvement. She informed Surveyor that since she has started, they are trying to make care planning and revisions something that all are responsible for. DON-B explained that they are reviewing resident care plans in morning meeting and if something needs to be revised, it is happening at that time. She also stated that they have started a new clinical tool that will help them stay compliant with care plans going forward. Surveyor informed DON-B that R55 does not have a respiratory care plan for the use of oxygen. DON-B stated that she would get that updated.
No additional information was provided.
Based on observations, record review and interviews, the facility did not ensure residents had an individualized comprehensive plan of care. This was observed with 3 (R101, R95 and R55) of 20 resident comprehensive care plan reviews.
-R101 was admitted to the facility with bowel and bladder incontinence and there was no comprehensive plan of care with individualized interventions to address bowel and bladder incontinence.
-R95 was admitted to the facility with bowel and bladder incontinence and there was no comprehensive plan of care with individualized interventions to address bowel and bladder incontinence.
- R55 was admitted with oxygen and there was no comprehensive plan of care with individualized interventions to address oxygen management.
Findings include:
Surveyor reviewed the facility's policy and procedures on Care Plans, Comprehensive Person-Centered revised March 2022. The Policy indicates the following:
2. The comprehensive, person-centered care plan is developed within 7 days of the completion of the required MDS (minimum data set) assessment (Admission, Annual or Significant Change in Status), and no more than 21 days after admission.
3. The care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment.
1. R101 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure (vent dependent), diabetes mellitus and cardiac arrest.
R101's admission MDS assessment completed on 8/10/23 indicates R101 is always incontinent of bowel and bladder. R101 is non-verbal, receives nutrition via a gastrostomy (g-tube) and is dependent on staff for all care needs.
R101's electronic, and paper medical record, did not contain a comprehensive plan of care with individualized interventions for bowel and bladder incontinence.
On 11/29/23 (during survey) a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition. The goal is to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following:
-Check resident every two hours and assist with toileting as needed.
-Provide pericare after each incontinence episode.
R101's plan of care to address bladder incontinence was created on 8/17/23 and did not include individualized interventions. R101 developed an unstageable pressure injury on the coccyx on 8/16/23.
R101's care plan for bladder incontinence created on 8/17/23, identifies bladder incontinence (no type) related to immobility. The interventions started on 8/17/23 include:
-Risk for septicemia will be minimized/prevented via prompt recognition and treatment of symptoms of urinary tract infection.
-Cleanse peri-area with each incontinence episode
-Monitor and document intake and output
R101's bladder status changed to using a Foley catheter on 8/18/23 for bladder output.
R101's care plan for the Foley catheter was created on 8/22/23 and identifies a catheter (no type or size) related to a pressure injury. It is noted there is not an intervention started until 10/3/23. The interventions starting 10/3/23 include:
-Secure indwelling catheter tubing using anchoring device to prevent movement and urethral traction.
-Foley cath care every shift and as needed
R101 did not have a comprehensive plan of care developed to implement individualized interventions.
On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetters and to check and turn them.
On 11/30/23 at 3:32 PM at the facility daily meeting Surveyor shared concerns with the resident's comprehensive plan of care development with interventions.
On 12/4/23 at 1:52 PM (Vice President of Clinical Operations) VPCO-J indicated to Surveyors that on 10/31/23 the facility conducted a skin sweep of all residents. Sometimes residents had two different care plans. The care plans are still in process. The bowel and bladder assessments form has not been changed but they went through to see they are being done quarterly with the MDS assessment. VPCO-J shared the bowel and bladder computer assessments only have a box for free-typing and they are working on getting something that was more comprehensive for the nurses to complete.
On 12/05/23 at 10:17 AM Surveyor spoke with (Certified Nursing Assistant) CNA-S who works on R101 Unit. CNA-S indicated they usually turn resident's every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley.
On 12/05/23 at 10:20 AM Surveyor spoke with (Certified Nursing Assistant) CNA-Q who works on R101 Unit. CNA-Q indicated they usually turn resident's every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley.
On 12/05/23 at 10:43 AM Surveyor spoke with MDS (Registered Nurse) RN -N who created the plan of cares for R101. They do not remember why they created care plans on the dates indicated in the electronic system. The electronic system tracks history, and creation interventions however, MDS RN-N did not have any additional information.
2. R95 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure (vent dependent), diabetes mellitus, flaccid hemiplegia and cardiac arrest.
R95's admission Minimum Data Set (MDS) assessment completed on 5/25/23 indicates R95 is always incontinent of bowel and bladder. R95 is non-verbal, receives nutrition via a gastrostomy (g-tube) and is dependent on staff for all care needs.
R95's electronic, and paper medical record, did not contain a comprehensive plan of care with individualized interventions for bowel and bladder incontinence.
On 11/29/23 (during the survey) a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition. The goal is to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following:
-Check resident every two hours and assist with toileting as needed.
-Provide pericare after each incontinence episode.
R95 plan of care for bladder incontinence (no type indicated) related to impaired mobility was created on 11/29/23. The interventions were created on 11/29/23 indicate the following:
-Clean peri-area with each incontinence episode.
-Monitor for urinary tract infections.
R95 had a change in bladder status on 6/20/23 with the insertion of a Foley Catheter. R95 did not have plan of care for the Foley catheter for bladder output 6/20/23.
R95's plan of care for Catheter (no type or size) for skin breakdown was created 11/29/23. Then REVISED on 11/29/23 to Indwelling catheter for wound healing secondary to a stage 4 pressure injury. The interventions created 11/29/23 include:
-Will remain free from catheter related trauma.
-Position catheter bag and tubing below the level of the bladder and away from entrance room door.
-Check tubing for kinks each shift.
-Monitor and document intake and output as per facility policy.
-Monitor for pain/discomfort.
R95 did not have a comprehensive plan of care developed to implement individualized interventions.
On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R95. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetters and to check and turn them.
On 11/30/23 at 3:32 PM at the facility daily Surveyor shared concerns with the residents' comprehensive plan of care development with interventions.
On 12/4/23 at 1:52 PM (Vice President of Clinical Operations) VPCO-J indicated to Surveyors that on 10/31/23 the facility conducted a skin sweep of all residents. Sometimes residents had two different care plans. The creation/revision of care plans is still in process. VPCO-J indicated the bowel and bladder assessments form has not been changed but went through to see they are being done quarterly with the MDS assessment. The electronic bowel and bladder assessments only have a box for free-typing and they are working on getting something that was more comprehensive for the nurses to complete.
On 12/05/23 at 10:17 AM Surveyor spoke with (Certified Nursing Assistant) CNA-S who works on R95 Unit. CNA-S indicated they usually turn resident's every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley.
On 12/05/23 at 10:20 AM Surveyor spoke with (Certified Nursing Assistant) CNA-Q who works on R95 Unit. CNA-Q indicated they usually turn residents every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley.
On 12/05/23 at 10:43 AM Surveyor spoke with MDS (Registered Nurse) RN -N who created the plan of cares for R95. They do not remember why they created care plans on the dates indicated in the electronic system. The electronic system tracks history, and creation interventions however, MDS RN-N did not have any additional information.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0661
(Tag F0661)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R34) of 5 residents reviewed for discharge received a thorou...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R34) of 5 residents reviewed for discharge received a thorough discharge summary in order to communicate necessary information to the resident, continuing care provider, and other authorized persons at the time of the anticipated discharge.
*R34 discharged from the facility on 10/02/23. R34 had lab work drawn on 10/02/23 prior to discharge. R34's discharge summary did not include the results of the lab work and there was no documentation R34 or R34's representatives were aware of the lab results.
Findings include:
R34 was admitted to the facility on [DATE] and discharged home on [DATE]. R34 had diagnoses including type two Diabetes Mellitus with Diabetic Chronic Kidney Disease and Urinary Tract Infection.
R34's quarterly Minimum Data Set (MDS) assessment, dated 09/28/23, documented R34 had a Brief Interview for Mental Status of 12 indicating R34 had mild cognitive impairments.
Surveyor noted the following active physician's orders in R34's Electronic Medical Record (EMR):
~ Routine Labs: CBC (Complete Blood Count)/BMP weekly on Mondays-this order had a start date of 11/21/2022 and was active upon R34's discharge.
~ Discharge home with home health-this order had an order date of 09/26/23 and was active upon R34's discharge.
Surveyor reviewed R34's lab (CBC/BMP) results leading up to R34's discharge and noted the following:
R34's lab results on 9/11/23 showed a Blood Urea Nitrogen (BUN) of 28 (normal reference range 6-23); a Creatinine of 1.90 (normal reference range 0.5-1.10) and a sodium (NA) of 145 (normal reference range 136-145).
Surveyor noted on the above lab results sheet a handwritten note stating Push Fluids extra 250ml (milliliters)/shift x (for) 3 days, recheck BMP (Basic Metabolic Panel) in 3 days. Surveyor noted this order was transcribed correctly in R34's EMR.
On 09/13/23, R34's lab results showed a BUN of 29; a Creatinine of 1.64 and a NA+ of 141.
On 09/19/23, R34's lab results showed a BUN of 35; a Creatinine of 1.63 and a NA+ of 140.
On 09/25/23, R34's lab results showed a BUN of 33; a Creatinine of 1.69 and a NA+ of 143.
On 10/02/23, the day R34 discharged , R34's lab results showed a BUN of 48; a Creatinine of 1.92; a NA+ of 145 and a hemoglobin of 7.8 (R34's prior hemoglobin levels were between 8 and 10). On these results a handwritten note documented, PT (patient) DC'd (discharged ) NNO (No New Orders).
Surveyor reviewed R34's Discharge Planning Review and Discharge orders and did not note any mention of the above lab results or any instructions for R34 to follow up with their outside provider in regards to the above lab results. A section in R34's discharge planning review entitled Resident Appointments documented Family scheduling PCP (primary care provider) per their preference; however, there was no mention of following up in regards to the above lab results. Surveyor could not locate evidence R34, or R34's representative, were aware of the abnormal lab results from 10/02/23.
On 12/04/23 at 9:25 AM, Surveyor interviewed Nurse Practitioner (NP)-Z. NP-Z informed Surveyor R34 was having lab work drawn weekly due to decreased food and fluid intakes which made R34 at risk for an acute kidney injury. Per NP-Z, R34 was also seeing an outside provider and the facility was sending R34's lab results to the outside provider as well as NP-Z reviewing the results. NP-Z stated if a resident had lab work drawn prior discharge but the results came back after the resident discharged the facility, they (the facility) should attempt to reach out to the resident to relay the results. Surveyor asked if NP-Z had reviewed R34's lab results from 10/02/23. Per NP-Z, she did not think she was aware of those results and she did not think the facility had reached out to her in regards to those results. Surveyor relayed R34's lab results from 10/02/23: BUN of 48; a Creatinine of 1.92; a NA+ of 145 and a hemoglobin of 7.8, and asked NP-Z if R34 was still in the facility would NP-Z have ordered anything new? NP-Z informed Surveyor those results were not terribly out of R34's baselines and R34's creatinine was normally around 1.5-1.7. NP-Z reviewed R34's EMR and stated to Surveyor she would have had nursing push fluids and rechecked R34's labs in a week. NP-Z informed Surveyor she did not recall seeing the results of those lab results prior to R34 discharging but she would have instructed R34 to follow up with R34's PCP as soon as possible.
On 12/04/23 at 10:01 AM, Surveyor interviewed Unit Manager, Registered Nurse (RN)-D. RN-D informed Surveyor she was unsure if R34 was seeing an outside provider, but to RN-D's knowledge the facility was not sending R34's lab results to any outside provider. Surveyor asked what the process would be if a resident discharged prior to receiving lab results. RN-D stated she was not certain and could not remember that ever happening. Surveyor asked if R34's lab results from 10/02/23, the day R34 discharged , were communicated to R34 either prior to R34 discharging or after R34 discharged . RN-D was uncertain. Surveyor explained the concern of R34 having lab work drawn prior to discharge, which showed abnormal results, and a lack of documentation that R34 was aware of those results, and any follow up in regards to those results. RN-D stated she wasn't certain but would look into it and get back to Surveyor.
On 12/04/23 at 12:05 PM, RN-D informed Surveyor the lab results from 10/02/23 came into the facility after R34 had left and she could find nothing specific, related to those lab results, in R34's discharge paperwork.
On 12/04/23 at 3:59 PM, during the end of the day meeting with Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B, Assistant Director of Nursing (ADON)-C, Assistant Executive Director (AED)-F, VP of Operations (VPO)-AA, VP of Regulatory Services (VPR)-I, VP of Clinical (VPC)-J and Medical Director (MD)-BB Surveyor explained R34 discharged on 10/02/23 after the facility had lab work drawn; the results of which came back abnormal. Surveyor relayed the concern that the lab results came back to the facility after R34 had discharged and Surveyor could not find evidence those results, or any follow ups related to those results, were relayed to R34 or R34's representative. Surveyor asked for any additional information. No additional information was given.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure a resident received treatment and care in accord...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure a resident received treatment and care in accordance with professional standards of practice for non-pressure injuries for 1 (R8) of 1 residents reviewed with non-pressure injuries.
*R8 was admitted on [DATE] with multiple vascular wounds to the feet and a treatment was not signed out as being administered until 10/16/2023. The wounds were not comprehensively assessed with characteristics of the wounds on admission or readmissions to the facility. The wounds were not comprehensively assessed until 10/20/2023 when R8 was seen by the Wound Nurse Practitioner.
Findings include:
R8 was admitted to the facility on [DATE] with diagnoses of diabetes, end stage renal disease requiring dialysis, cerebrovascular disease, chronic obstructive pulmonary disease, malnutrition, and chronic osteomyelitis to the right ankle and foot.
R8's admission Minimum Data Set (MDS) assessment dated [DATE] indicated R8 had moderate cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 11 and the Activities of Daily Living Care Plan initiated on 10/10/2023 instructed staff to assist R8 with all activities of daily living and to transfer R8 with a full mechanical lift. R8 had an activated Power of Attorney (POA).
On 10/10/2023 on the Admission/re-admission Nursing Evaluation form, nursing charted in the Skin section of the form that R8 had scar tissue to the sacrum/coccyx and diabetic ulcers to bilateral heels and toes on the right foot. No specific locations with measurements of the wounds or descriptive characteristics of the wound base were documented.
On 10/10/2023, R8 had orders for wound care to the right foot and toes, the right heel, and the left heel to be completed every Monday, Wednesday, and Friday. The orders were not signed out as being administered on 10/11/2023.
On 10/11/2023 on the Skin Only Evaluation form, Wound Registered Nurse (RN)-O charted R8 was admitted with wounds to the following areas: the right dorsal hand, the right second toe, the right third toe, the right medial foot, the right lateral foot, the right lateral distal foot, the right heel, the left trans metatarsal amputation (TMA) site, and the left heel. Wound RN-O documented the following wounds:
-Right dorsal hand status post extravasation measured 1 cm x 0.8 cm x 0.1 cm with necrotic tissue.
-Right second toe vascular ulcer measured 2.9 cm x 1.6 cm x 0.1 cm with necrotic tissue.
-Right third toe vascular ulcer measured 2.7 cm x 1.8 cm x 0.1 cm with necrotic tissue.
-Right medial foot vascular ulcer measured 1.7 cm x 2.4 cm x 0.1 cm with necrotic tissue.
-Right lateral proximal foot vascular ulcer measured 0.9 cm x 0.5 cm with no depth measurement with epithelial tissue.
-Right lateral distal foot vascular ulcer measured 0.5 cm x 0.5 cm with no depth measurement with epithelial tissue.
-Right heel vascular ulcer measured 11.2 cm with no width measurement x 8.5 cm depth with necrotic tissue.
-Left TMA site vascular ulcer measured 1 cm x 1.2 cm with no depth measurement with epithelial tissue.
-Left heel vascular ulcer measured 9.1 cm x 7 cm x 0.1 cm with necrotic tissue.
On the Skin Note on the form, Wound RN-O charted R8 was seen by the Wound Care Team for the initial skin assessment. The skin was impaired as evidenced by a full thickness wound to the right dorsal hand status post extravasation and multiple vascular ulcers to bilateral feet. All vascular ulcers had well-adhered eschar, but bilateral heels had unstable eschar and exposed Achilles tendon. Surveyor noted Wound RN-O had documented epithelial tissue was present in three of the vascular wounds. The wounds did not have a descriptive percentage of the tissue types present in the wounds to help establish a baseline for monitoring the improvement or decline of the wounds.
On 10/13/2023 on the Skin Only Evaluation form, Wound RN-O documented R8 had multiple vascular ulcers to bilateral feet and to refer to the 10/11/2023 assessment for sites and details. No comprehensive assessment was completed of any wounds. In the Skin Note section of the form, Wound RN-O documented R8 was seen by the Wound Care Team for weekly assessment, all wounds were stable and unchanged from the assessment on 10/11/2023, and R8 would be seen the following week by the Wound Nurse Practitioner (NP) for possible debridement of the bilateral heels. Wound RN-O charted R8 did not have any signs of acute infection but R8 had a history of osteomyelitis.
Surveyor reviewed R8's Treatment Administration Record. On 10/12/2023, R8 had revised treatment orders with the first treatment signed out as being completed on 10/16/2023, six days after admission.
On 10/20/2023, R8's wounds were assessed by the Wound NP and were documented as follows:
-Right dorsal hand trauma wound measured 0.5 cm x 0.3 cm x 0.1 cm with 100% granular tissue.
-Right second toe vascular ulcer measured 2.5 cm x 1.6 cm x unable to determine depth with 100% dry eschar.
-Right third toe vascular ulcer measured 1.5 cm x 2 cm x unable to determine depth with 100% dry eschar.
-Right medial foot vascular ulcer measured 1.5 cm x 2.3 cm x unable to determine depth with 100% dry eschar.
-Right heel vascular ulcer measured 13 cm x 9.5 cm x unable to determine depth with 100% unstable eschar with copious seropurulent drainage with foul odor; the peri-wound was erythematous and hot to the touch which was concerning for infection.
-Left TMA site vascular ulcer measured 1 cm x 1.2 cm x unable to determine depth with 100% dry eschar.
-Left heel vascular ulcer measured 8.1 cm x 5.4 cm x unable to determine depth with 100% unstable eschar with copious seropurulent drainage with foul odor; the peri-wound was erythematous and hot to the touch which was concerning for infection.
The Wound NP charted a conversation was had with Wound RN-O regarding the concern with R8's bilateral heel wounds potentially having an acute infection and the unstable soft eschar required debridement that was not appropriate to be performed at bedside given R8's severe peripheral vascular disease and a lack of pulses to the feet. The Wound NP recommended R8 be sent to the hospital for evaluation and treatment. This was the first comprehensive assessment, to include measurements and a complete description of the wound beds, of R8's wounds since admission ten days prior.
On 10/20/2023 on the Skin Only Evaluation form, Wound RN-O charted the same wounds with measurements as the Wound NP with no percentages of tissue type documented. Wound RN-O charted in the Skin Note section of the form that the two vascular wounds to the right lateral foot had resolved and an order was received to have R8 go to the hospital for surgical/vascular debridement.
R8 was admitted to the hospital on [DATE] and was readmitted to the facility on [DATE].
On 11/8/2023 on the Admission/re-admission Nursing Evaluation form, a Licensed Practical Nurse (LPN) charted in the Skin Integrity section R8 had the following skin impairments:
-Right hand (back) had a scab.
-Right heel Unstageable pressure injury measured 14.5 cm x 9.5 cm.
-Left heel Unstageable pressure injury measured 9.5 cm x 8 cm.
-Right medial foot had a scab.
-Left toes all amputated.
-Right first, second and third toes with necrosis and Deep Tissue Injuries (pressure).
-Right fourth and fifth toes amputated.
-Right upper extremity with dialysis fistula.
-Left foot amputation site Suspected Deep Tissue Injury pressure measured 1.5 cm x 2 cm.
-Right lateral foot Suspected Deep Tissue Injury pressure measured 5 cm x 1.5 cm.
-Right buttocks moisture associated skin damage measured 4 cm x 3.5 cm.
-Left buttock moisture associated skin damage measured 5 cm x 4 cm.
The wounds were not comprehensively assessed by an RN.
On 11/9/2023 on the Skin Only Evaluation form, Wound RN-O charted R8 had the following skin impairments:
-Right hand traumatic wound measured 0.5 cm x 0.4 cm x 0.1 cm with necrotic tissue.
-Right medial foot vascular ulcer measured 1.3 cm x 1.7 cm x 0.1 cm with necrotic tissue.
-Right great toe vascular ulcer measured 1.8 cm x 1.5 cm x 0.1 cm with necrotic tissue.
-Right second toe (plantar) vascular ulcer measured 1.3 cm x 2 cm x 0.1 cm with necrotic tissue.
-Right second toe (dorsal) vascular ulcer measured 2.9 cm x 2 cm x 0.1 cm with necrotic tissue.
-Right third toe vascular ulcer measured 2.2 cm x 1.9 cm x 0.1 cm with necrotic tissue.
-Right lateral foot (distal) vascular ulcer measured 0.9 cm with no width measurement x 1 cm with necrotic tissue.
-Right lateral foot (middle) vascular ulcer measured 1.3 cm x 0.2 cm x 0.1 cm with necrotic tissue.
-Right lateral foot (proximal) vascular ulcer measured 1.1 cm x 0.8 cm x 0.1 cm with necrotic tissue.
-Right heel vascular ulcer measured 12.5 cm x 7 cm x 0.1 cm with necrotic tissue.
-Left lateral lower leg vascular ulcer measured 0.7 cm x 0.6 cm x 0.1 cm with necrotic tissue.
-Left TMA site vascular ulcer measured 0.9 cm x 1.1 cm x 0.1 cm with necrotic tissue.
-Left heel vascular ulcer measured 9 cm x 7.3 cm x 0.1 cm with necrotic tissue.
-Left coccyx Unstageable pressure injury measured 1 cm x 0.4 cm x 0.1 cm with slough.
-Left coccyx (inferior) Stage 3 pressure injury measured 0.7 cm x 0.6 cm x 0.1 cm with granulation tissue.
Surveyor noted Wound RN-O did not have a descriptive percentage of the tissue types present in the wounds to help determine the improvement or decline of the wounds.
On 11/10/2023, R8 was sent to the hospital from the dialysis agency due to uncontrolled bleeding from the dialysis port and was readmitted to the facility on [DATE].
No readmission skin assessment was completed on 11/16/2023 when R8 returned to the facility.
On 11/17/2023 on the Skin Only Evaluation form, Wound RN-O charted R8 had the following skin impairments:
-Right dorsal hand traumatic wound measured 0.5 cm x 0.4 cm x 0.1 cm with necrotic tissue.
-Right medial foot vascular ulcer measured 1.2 cm x 1.7 cm x 0.1 cm with necrotic tissue.
-Right great toe vascular ulcer measured 1.9 cm x 1.5 cm x 0.1 cm with necrotic tissue.
-Right second toe (plantar) vascular ulcer measured 1.8 cm x 1.9 cm x 0.1 cm with necrotic tissue.
-Right second toe (dorsal) vascular ulcer measured 2.5 cm x 1.6 cm x 0.1 cm with necrotic tissue.
-Right third toe vascular ulcer measured 3 cm x 1.7 cm x 0.1 cm with necrotic tissue.
-Right lateral foot (distal) vascular ulcer measured 1 cm with no width measurement x 0.9 cm with epithelial tissue.
-Right lateral foot (middle) vascular ulcer measured 1.4 cm x 1.1 cm x 0.1 cm with necrotic tissue.
-Right lateral foot (proximal) vascular ulcer measured 1 cm x 0.8 cm with no depth measurement with epithelial tissue.
-Right heel vascular ulcer measured 13.5 cm x 9.3 cm x 0.1 cm with necrotic tissue.
-Left lateral lower leg vascular ulcer measured 0.6 cm x 0.5 cm x 0.1 cm with necrotic tissue.
-Left TMA site vascular ulcer measured 1 cm x 1.2 cm with no depth measurement with epithelial tissue.
-Left heel vascular ulcer measured 6.9 cm x 6.8 cm x 0.1 cm with necrotic tissue.
Surveyor noted Wound RN-O did not have a descriptive percentage of the tissue types present in the wounds to help determine the improvement or decline of the wounds.
On 11/24/2023 on the Skin Only Evaluation form, Wound RN-O charted measurements to the same wounds that were present on 11/17/2023 with no percentages of tissue types in the wound bases and the right lateral foot (distal) did not have a width measurement and the right lateral foot (proximal) did not have a depth measurement.
In an interview on 11/30/2023 at 11:32 AM, Surveyor asked Wound RN-O why wound assessments were not completed on the day a resident was admitted or readmitted to the facility. Wound RN-O stated the residents usually come to the facility after Wound RN-O has left the building so Wound RN-O sees the resident the next day. Surveyor asked Wound RN-O if Wound RN-O looks at what the admitting or readmitting nurse documents about the wounds that are observed on admission or readmission. Wound RN-O stated Wound RN-O looks at what the nurse charted but does not go off of those wounds or measurements; Wound RN-O does a compete head-to-toe assessment of the resident and then enters the information either in the Skin section of the Admission/readmission Nursing Evaluation form or in the Skin Only Observation tool. Wound RN-O stated Wound RN-O has the admission paperwork and may have time to review it before seeing the resident. Wound RN-O stated the floor nurse usually get the treatment for any wounds on admission and will leave a voicemail for Wound RN-O or put a note under Wound RN-O's door. Surveyor asked Wound RN-O when treatment should be started on a resident. Wound RN-O stated the treatment should be implemented the day a resident is admitted . Surveyor showed Wound RN-O R8's Treatment Administration Record where the treatment to R8's wounds were not signed out as being completed until 10/16/2023. Wound RN-O stated Wound RN-O looked at R8's wounds and did the treatments on 10/11/2023 but did not know who put the admission treatment in place or why it was not signed out. Surveyor asked Wound RN-O why percentages were not used when describing the tissue type in the wound base. Wound RN-O stated Wound RN-O picks the worst type of tissue in the wound and documents that tissue type. Wound RN-O stated most wounds have multiple types of tissues in the wound base, but Wound RN-O picks the most extreme. Wound RN-O stated the Wound NP puts the percentages in their notes, so Wound RN-O does not double document. Surveyor noted R8 was not seen by the Wound NP until 10/20/2023 and had not been seen since so no wound documentation on any other date had a percentage of tissue types in the wound bases. Surveyor shared with Wound RN-O the wound documentation had missing measurements, either width or depth, for some of the wounds. Wound RN-O reviewed the documentation and stated there must have been a glitch in the computer charting system because the boxes for those measurements were not available when charting. Wound RN-O stated the Wound NP would have all the measurements for those that were missing. Surveyor noted R8 was not seen by the Wound NP on those dates and so the measurements were not complete.
On 11/30/2023 at 3:32 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, Assistant Executive Director-F, and [NAME] President of Operations-AA the concern that R8's non-pressure injuries were not comprehensively assessed on admission or readmissions with complete measurements or detailed descriptions of the wound bases. Surveyor shared the conversation with Wound RN-O who stated the Wound NP had all the measurements and percentages of tissue types for R8's wounds but the Wound NP had only seen R8 one time, on 10/20/2023, so the information documented for R8 was not complete to determine if the wounds were improving or declining. Surveyor requested to see R8's wounds and wound care.
On 12/4/2023 at 9:03 AM, Surveyor observed Wound RN-O complete wound care on R8. R8's right foot was wrapped in gauze with an ABD to the heel. The right heel wound had active bleeding when the dressing was removed. The three right lateral foot wounds had healed. Betadine was painted on the right first, second, and third toes and the right medial foot wound. R8 did not have a fourth or fifth toe to the right foot. The right heel was treated and covered with an ABD pad and the foot was wrapped in gauze. The left foot was wrapped in gauze with an ABD to the heel. The left heel wound had active bleeding when the dressing was removed. R8 did not have any toes to the left foot. The left TMA site was healed. The left heel was treated and covered with an ABD pad and the foot was wrapped in gauze. R8 stated there was no pain to the right foot and slight pain to the left heel when the treatment was being provided.
On 12/4/2023 at 4:00 PM, Surveyor shared with NHA-A, DON-B, and consultant staff the concern with R8's non-pressure injuries and the lack of comprehensive assessments on admission and readmissions. Surveyor requested a policy and procedure for non-pressure injuries. Surveyor received a policy and procedure entitled Skin Integrity and Wound Policy dated 11/7/2023 that described the definitions of types of wounds. The policy did not state how to care for a wound or how to document/assess a wound. No further information was provided at that time.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that residents receiving assisted nutrition via gastrostomy mea...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that residents receiving assisted nutrition via gastrostomy means maintained acceptable parameters of nutritional status, such as usual body weight or desirable body weight range for 1 of 1 (R70) resident's weights reviewed.
R70's weights were not consistently completed or monitored. R70 sustained weight loss with no Physician or dietitian notification.
Findings include:
R70 admitted to the facility on [DATE] and has diagnoses that include Chronic Respiratory Failure, Dysphagia, Hemiplegia and Hemiparesis, Encephalopathy, Chronic Obstructive Pulmonary Disease and Major Depressive Disorder.
The facility policy titled Weight Assessment and Intervention revised March 2022 documents (in part) .
.Policy Statement: Resident weights are monitored for undesirable or unintended weight loss or gain.
Weight assessment
1. Residents are weighed upon admission and at intervals established by the ID (interdisciplinary) team.
2. Weights are recorded in each unit's weight record chart and in the individual's medical record.
3. Any weight change of 5% or more since the last weight assessment is retaken the next day for confirmation.
a. If the weight is verified, nursing will immediately notify the dietitian in writing.
4. Unless notified of significant weight change, the dietitian will review the unit weight record monthly to follow individual weight trends over time.
5. The threshold for significant unplanned and undesired weight loss will be based on the following criteria:
a. 1 month - 5% weight loss is significant; greater than 5% is severe.
b. 3 months - 7.5% weight loss is significant; greater than 7.5% is severe.
c. 6 months - 10% weight loss is significant; greater than 10% is severe.
6. If the weight changes are desirable, this is documented.
R70's Physician's orders documented orders for weekly weights x 4 weeks to establish a baseline; every day shift every Wednesday for 4 weeks start date 6/15/22 end date 7/13/22.
Weekly weights x 4 weeks to establish baseline; every day shift every Wednesday for 4 Weeks start date 8/10/22 end date 9/7/22.
Enteral Feed Order every shift Jevity 1.2 continuous @ 65 mls (milliliters)/hr (hour) via pump with 125 ml FWF (free water flush) Q (every) 4 hours - start Date 7/3/23.
R70 was hospitalized on [DATE] and readmitted to the facility on [DATE].
Review of R70's medical record documented the following weights (in pounds) entered:
7/4/23 - 243.1
7/25/23 - 230.2
8/4/23 - 230.8
9/18/23 - 229.9
10/3/23 - 228.7
10/24/23 - 230.0
11/6/23 - 218.4
11/14/23 - 218.6
11/21/23 - 218.6
R70's weight entered on 7/25/23 indicated a weight loss of 12.9 pounds/5.31% in 3 weeks, indicating severe weight loss. There was no evidence the Physician or dietitian was notified of the weight loss.
R70's weight entered on 11/6/23 indicated a further weight loss of 11.6 pounds for a total weight loss of 24 pounds and 10.16% in 4 months, indicating severe weight loss. There was no evidence the Physician or dietitian was notified of the weight loss.
Facility progress notes documented:
11/16/23 at 11:20 AM (dietitian note) Weight Note Text: WEIGHT WARNING: Value: 218.6 Vital Date: 11/14/23 -3.0% change over 30 day(s) [5.0%, 11.4] -10.0% change [10.1%, 24.5]. Resident triggered for Significant wt (weight) loss. Reviewed resident tolerating TF (tube feeding) w/o (without) issues. Wt loss attributed to current state dependent on Trach/vent/PEG (percutaneous endoscopic gastrostomy). Recommend to increase TF to 70 ml/hr. Recommend to monitor wts w/weekly wts x 4. Updated Care Plan. NP (Nurse Practitioner) notified, agree with recommendations. Continue POC (plan of care).
On 11/28/23 at 11:53 AM Surveyor spoke with Registered dietitian (RD)-R who reported she was familiar with R70. Surveyor asked RD-R how she is notified of residents' weight loss. RD-R reported she usually gets an email and sometimes gets notification from the nurse manager. Surveyor advised RD-R of concern regarding R70's weight loss, she stated: I am aware. Surveyor asked how often R70 should be weighed. RD-R reported R70 is weighed monthly and has always been pretty stable. When some residents are hospitalized and readmitted , we usually weigh them weekly for a month to establish a baseline because their condition may have changed while in the hospital. Surveyor asked RD-R when R70 readmitted after hospitalization on 7/3/23, if it would be her expectation for R70 to be weighed every week for a month. RD-R stated Yes. Surveyor advised RD-R of R70's weight entered on 7/25/23 indicating a loss of 12.9 pounds with no evidence of Physician or RD-R notification. Surveyor asked RD-R if she was notified and what interventions were implemented. RD-R stated: I'll have to look into that for you. Surveyor advised RD-R that R70's weight entered on 11/6/23 indicated further weight loss and asked if she was notified. RD-R stated Yes. Surveyor advised RD-R the assessment she entered on 11/16/23 addresses significant weight loss from the weight entered on 11/14/23. Surveyor asked if she was aware the weight loss occurred the week before on 11/6/23. RD-R stated: I'm not sure, I'll have to look into that for you. No additional information was provided.
On 11/28/23 at 1:43 PM Surveyor advised VP Clinical Operations-J about concerns regarding R70's weight loss. VP Clinical Operations-J reported she spoke to the old Director of Nursing who told her the weight entered on 7/4/23 was the hospital discharge weight and is believed to be in error. VP Clinical Operations-J reported she had shower sheets from 7/11/23 and 7/17/23 with weights documented of 218.4 and 218.8, respectively. Surveyor asked when the facility realized the weight entered on 7/4/23 was an error. VP Clinical Operations-J stated: I don't know. Surveyor advised VP Clinical Operations-J of concern regarding accuracy and inconsistency with R70's weights. Weights entered in the medical record identified weight loss with no Physician or dietitian notification. Surveyor advised if the facility contention is that R70's weight entered on 7/4/23 was an error (after Surveyor identified concern) and the actual weight on 7/11/23 was 218, that would indicate a gain of 12 pounds on 7/25/23 with no Physician or dietitian notification. Surveyor advised VP Clinical Operations-J that RD-J's assessment and interventions are based on weights entered in the medical record. Surveyor review of R70's Hospital After Visit Summary from 6/22/23 - 7/3/23 documented R70's most recent weight on 7/1/23 as 222.7 pounds. VP Clinical Operations-J stated: Yes, I'm finding it very confusing. Let me see what I can find out. No additional information was provided.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, the facility did not ensure the medication error rate was below 5%, with 4 errors of 29 opportunities, affecting 1 supplemental resident (R99) of 4 r...
Read full inspector narrative →
Based on observation, interview and record review, the facility did not ensure the medication error rate was below 5%, with 4 errors of 29 opportunities, affecting 1 supplemental resident (R99) of 4 residents observed receiving medications. The facility medication error rate was 13.79%.
*R99's placement of g-tube was not confirmed before medication administration, medications were combined and crushed together, and the doctor's order to flush with 30mL between each individual medication was not followed.
*R99 did not have her Lidocaine patches applied per order and the patches were signed out on Medication Administration Record (MAR).
*R99 did not receive her Pantoprazole Sodium Powder which was signed out on the MAR.
*R99 was given Carvedilol 25mg after Surveyor observation completed and should have been held per doctor's order to hold for heart rate under 60.
Findings include:
The facility policy entitled Medication Administration dated 6/21/2017, states .8. Verify tube placement according to facility policy. 9. Flush with at least 30ml water prior to medication administration. 10. Administer each medication separately, allowing to flow by gravity .
The facility policy entitled Confirming Placement of Feeding Tubes dated November 2018, states . check tube position by injecting 10-15mL of air and listening over the epigastric area with stethoscope to hear the air enter the stomach. If unable to hear, try repositioning and attempt again .
1. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II prepare and administer medications to R99. The following tablets were prepared: Amlodipine Besylate 10mg, Aspirin 325mg, Losartan Potassium 50mg, Thiamine HCl 100mg, Amantadine HCl 100mg, two Senokot S 8.6-50mg, two Acetaminophen totaling 650mg, and two Baclofen 5mg. RN-II split the 11 tablets between two medication cups and then crushed medications, returning to the respective cup. RN-II then approached R99 to start administering medications, the placement of the G-tube was not confirmed, RN-II started the procedure by instilling 30ml flush. After the medications in cup one was given RN-II flushed with 10mL of water and after the medications in cup two were given flushed with 20mL of water.
Surveyor reviewed R99's physician orders and November MAR which showed orders for each medication to be given individually via the g-tube with a 30 mL flush to follow each. The Enteral Feed Order dated 11/14/2023 states .water flush of 30 mls between each individual medication was signed out on MAR by RN-II.
On 11/29/2023 at 3:47 pm during the end of day meeting with the facility which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B Surveyor shared that RN-II combined 11 tablets between 2 pill cups and did not flush with 30mL of water between medications, resulting in one medication error. No additional information was provided to the Surveyor.
On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided.
2. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II administer medications to R99. During the medication pass Surveyor did not observe any Lidocaine patches taken off or put on R99.
Surveyor reconciled R99's physician orders and November MAR which documented three individual orders for Lidocaine External Patch 4% to remove and replace to neck, right shoulder, and left shoulder daily. Surveyor noted all three were signed out as having been administered but were not observed to have been given during medication administration observation.
On 11/28/2023 at 2:20 pm Surveyor interviewed RN-II about the medications being signed out on the MAR but not witnessed as administered. RN-II stated going back after the medication administration observation was completed and doing this task. Per RN-II the resident often refuses so RN-II waits to do it.
On 11/28/2023 at 2:30 pm Surveyor observed R99, and shoulders were visible, there was no patch observed on either shoulder. R99 confirmed no patches were put on or taken off that morning.
On 11/29/2023 at 3:47 pm during the end of day meeting with the facility which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B Surveyor shared that RN-II stated Lidocaine patches were administered, however no observation could uphold this, resulting in one medication error. No additional information was provided to the Surveyor.
On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided.
3. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II administer medications to R99. Surveyor did not observe any sodium powder given.
Surveyor reconciled R99's physician orders and November MAR which documented an order for Pantoprazole sodium powder. Surveyor noted the medication was signed out as having been administered but was not observed to have been given during medication administration observation.
On 11/28/2023 at 2:17 pm Surveyor interviewed RN-II about this medication while she was sitting at nurse's station and was told that the Pantoprazole sodium powder is a liquid. On 11/28/2023 at 2:19 pm RN-II went to medication cart with Surveyor and stated she gave the medication while Surveyor was observing her that morning. A box containing silver packages with crystals inside was shown to Surveyor who has no observation of this medication being administered.
On 11/29/2023 at 3:47 pm during the end of day meeting with the facility (which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B) Surveyor shared that RN-II stated Pantoprazole sodium was administered, however no observation was made of this by Surveyor, resulting in one medication error. No additional information was provided to the Surveyor.
On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided.
4. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II administer medications to R99. Surveyor did not observe Carvedilol tablet be prepared for R99.
Surveyor reconciled R99's physician orders and November MAR which documented an order for Carvedilol oral tablet 25MG. For heart rate (less than) <60 or systolic blood pressure <100 hold. Surveyor noted medication was signed out as having been administered but was not observed to have been given during medication administration observation.
On 11/28/2023 at 2:17 pm Surveyor asked RN-II about this medication as it was signed out in the MAR but not witnessed being given. RN-II stated that after Surveyor left, she realized it was still in the pharmacy bag and gave it to R99. That morning on 11/28/2023 at 7:29 am when RN-II took vitals she told Surveyor the resident heart rate was 50 and acknowledged this is low. Per the written order the medication (Carvedilol) should be held for heart rate <60.
On 11/29/2023 at 3:47 pm during the end of day meeting with the facility (which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B) Surveyor shared that RN-II stated she gave Carvedilol; however, Surveyor did not observe this. Surveyor advised that the medication should have been held following order to hold if heart rate was under 60 and R99's heart rate was at 50, resulting in one medication error. No additional information was provided to the Surveyor.
On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility did not ensure residents were free of any significant medication errors for 1 ...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility did not ensure residents were free of any significant medication errors for 1 of 1 (R68) residents reviewed.
R68 readmitted to the facility following hospitalization with orders for sliding scale insulin. The sliding scale insulin was not transcribed onto the Medication Administration Record (MAR). R68 did not receive sliding scale insulin for 2 days resulting in elevated blood sugars.
Findings include:
R68 admitted to the facility on [DATE] and has diagnoses that include Type 2 Diabetes Mellitus, Chronic Respiratory Failure and Traumatic Subdural Hemorrhage.
The facility policy titled Admission/readmission Orders revised September 2017 documents (in part) .
.Policy Statement: Physicians shall provide appropriate admission and readmission orders.
Outcomes
1. Residents/patients will receive appropriate treatments and services starting upon admission.
2. Residents and patients will not suffer complications because of incomplete, inaccurate, or delayed admission orders.
Procedure
The attending physician will authorize admission and readmission orders based on his/her knowledge of the resident/patient and on a review by facility staff.
For readmission, the staff and physician should review the transfer information carefully to identify
a) the nature and course of any recent illness or hospitalization, including details of what was found and what was done.
b) any changes during a hospitalization in the treatment regimen the existed prior to the transfer, and the rationale.
b) any medications and treatments that were added during hospitalization, and the rationale.
R68 was hospitalized and readmitted to the facility on [DATE].
The hospital Discharge summary dated [DATE] documents:
Continue Lantus and SSI (sliding scale insulin) regular insulin w/(with) tube feeds (sic).
Current discharge medication list - start taking these medications: Insulin regular with tube feeds (sic) (sliding scale). Lantus 30 units subq (subcutaneous) q (every) morning.
Stop taking these medications: Humalog insulin.
R68's July 2023 MAR documents:
Finger Stick Blood glucose. Notify provider if blood sugar is less than 70 or greater than 400. every 6 hours for blood glucose monitoring - DM2 (Diabetes Mellitus Type 2) start date 7/6/23.
Lantus SoloStar Subcutaneous Solution Pen-injector 100 UNIT/ML (milliliter) (Insulin Glargine) Inject 30 unit subcutaneously one time a day for diabetes - start date 7/7/23.
Surveyor noted there was no order for sliding scale insulin on the MAR upon readmission to the facility.
The SNF (Skilled Nursing Facility) Initial Visit Provider note completed by the Nurse Practitioner (NP) on 7/7/23 at 7:15 AM documents: ***Medications*** Bumex, trospium, polyethylene glycol, omeprazole, scopolamine patch, bisacodyl suppository, Keppra, valproic acid, baclofen, apixaban, Lantus, clobazam, lacosamide, empagliflozin, acetaminophen Levsin, lactobacillus, Senokot, regular insulin sliding scale. Type 2 diabetes mellitus without complications. Hyperglycemia noted in the setting of hypernatremia. Continue Lantus and sliding scale insulin and monitor closely.
Surveyor review of R68's blood sugars revealed the following:
7/6/23 at 6:00 PM = 185
7/7/23 at midnight = 211, 6:00 AM = 178, Noon = 129, 6:00 PM = 378
7/8/23 at midnight = 457, 6:00 AM = 526, Noon = 380, 6:00 PM = 423
Facility progress notes documented:
7/8/23 at 12:45 AM Nurses Note Text: Resident blood sugar 457 per order on call NP notified no new orders given.
7/8/23 at 6:06 AM Nurses Note Text: Resident blood sugar 526 on call NP notified per order. Morning dosage of Lantus administered per NP. Will pass on to upcoming shift to continue to monitor.
7/8/23 at 7:25 AM Nurses Note Text: One time order for 18 units lispro insulin from NP. Updated NP r/t (related to) BS (blood sugar) 568 after TF (tube feeding) held since 5:46 this am, and Lantus given early. Will restart Lispro SSI (sliding scale insulin) in uniform until Monday morning when medical team can reassess to avoid DKA (Diabetic Ketoacidosis). Continue to monitor.
Surveyor noted the MAR documented an order for Insulin Regular Human Injection Solution 100 UNIT/ML (Insulin Regular (Human) Inject as per sliding scale - start date 7/8/23:
If 70 - 90 = 6 units; 91 - 130 =12 units; 131 - 150 = 13 units; 151 - 200 = 14 units; 201 - 250 = 15 units; 251 - 300 = 16 units; 301 - 350 = 17 units; 351 - 400 = 18 units; 401 - 450 = 19 units; 451 - 500 = 20 units; 501 - 550 = 20 units Call MD (medical doctor) subcutaneously every 6 hours for DM 2 - start date 7/8/23.
Facility progress note dated 7/8/23 at 10:44 AM Nurses Note Text: Found hospital discharge notes in 24-hour chart. Called back on call NP. Updated on hospitals' suggested SSI which was Insulin Regular, she went with 1/2 the dosage of SSI due to (resident) receiving 30 units of Lantus this AM. Will call her back later this evening with BS update.
On 11/30/23 at 2:57 PM Surveyor spoke with Nursing Home Administrator (NHA)-A and VP Regulatory Services-I. Surveyor advised them of concern R68 readmitted to the facility on [DATE] with orders to continue sliding scale insulin which was not transcribed onto the MAR. R68's blood sugars were elevated which required the on-call physician to be notified. No additional information was provided.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation and interview the facility did not maintain a sanitary environment while providing care for 1 (R1) of 5 residents observed during cares.
* R1's dirty bed sheets and used washcloth...
Read full inspector narrative →
Based on observation and interview the facility did not maintain a sanitary environment while providing care for 1 (R1) of 5 residents observed during cares.
* R1's dirty bed sheets and used washcloths and towels were thrown on the floor without a barrier.
Findings include:
On 11/29/23 at 8:59 AM, Surveyor observed R1 lying in bed and Certified Nursing Assistant (CNA)-G gathering supplies to provide morning cares. R1 gave Surveyor permission to be present during cares. At 9:03 AM, CNA-G used washcloths to wash R1's upper body and placed the used wash clothes on R1's dresser without a barrier. The used washcloths sat on the dresser for the remainder of cares.
At 9:11 AM, CNA-G proceeded to wash and dry R1's lower body front and back. CNA-G threw the used wash clothes and towels on the floor without a barrier. The towels and wash clothes remained on the floor while CNA-G finished cares.
At 9:16 AM, CNA-G changed R1's bed sheets. CNA-G threw R1's dirty bed sheets on the floor by the used towels and wash clothes.
At 9:26 AM, CNA-G removed the used wash clothes/towels /bedsheets from R1's dresser and floor and placed them in an empty garbage bag. CNA-G then took the garbage bag out of R1's room and placed it in the dirty linen cart.
On 11/30/23 at 3:29 PM, during the end of the day meeting with Nursing Home Administrator (NHA)-A, Assistant Executive Director (AED)-F, VP of Clinical-J, VP of Operations-AA and VP of Regulatory Services-I, Surveyor asked what CNAs should do with dirty linens when assisting with cares. Per VP of Clinical-J the CNAs should put the dirty linens in the dirty linen cart. Surveyor asked if used towels/wash clothes and dirty bed sheets should be thrown on the floor. Per NHA-A and VP of Clinical-J, no they should not be on the floor. Surveyor relayed the observation of CNA-G throwing the used linens on the floor during cares with R1. Surveyor asked for any additional information, no additional information was provided.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents the right to a safe, clean, comfortable and homelike en...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents the right to a safe, clean, comfortable and homelike environment. This deficient practice has the potential to affect all 54 residents residing on the second floor.
R63's room had multiple black half circle marks, missing paint and exposed dry wall next to bed.
The South 2 hallway has two areas on floor tiles with large cracks/gaps.
The second-floor dining room was observed to have a loveseat that was buckled down the middle and a metal screen frame on a window was bent.
The corner of R2's nightstand is broken.
Findings include:
The facility policy, entitled, Quality of Life - Homelike Environment, dated 5/2017, states:
Policy Statement: Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible.
#2. The facility staff and management shall maximize, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include:
a.
Clean, sanitary, and orderly environment.
R63 was admitted to the facility on [DATE] with diagnoses that include cerebral infarction, dysphagia, acute embolism, and thrombosis of unspecified deep veins of right lower extremity, bipolar, and type 2 diabetes. R63 has a Brief Interview of Mental Status (BIMS) score of 11, however the ability to understand R63 is difficult.
On 11/27/23, at 10:23 AM, during the initial screen of residents, Surveyor entered R63's room. Surveyor observed the wall next to the resident bed had multiple black marks in half circle shapes, missing paint and exposed dry wall.
On 11/28/23 at 12:18 PM, Surveyor observed the second-floor dining room. One of the windows on the north side (far window to the right) has a bent metal frame.
On 11/28/23 at 08:14 AM, Surveyor observed the second-floor hallway on the South wing. Between rooms [ROOM NUMBERS] there are two separate large cracks/gaps in the floor. The crack/gap outside of room [ROOM NUMBER] is approximately 5 inches long and an inch wide and very deep as you can see down into the subflooring. The crack outside of room [ROOM NUMBER] is about 6 inches long and half an inch wide.
On 12/04/23 at 08:51 AM, Surveyor spoke with Maintenance Director-T and made observations of the second floor. While in the second-floor dining room observations were made of a bent window frame. Maintenance Director-T stated that they have extra screens and as they go through the building they are being repaired. He just had not gotten to this one yet. Surveyor and Maintenance Director then observed the crack/gap in two locations on the South unit. Maintenance Director-T stated that he was not aware of this and that he would look into getting the tiles repaired as soon as he could as he stated, they are pretty big. Lastly, after being shown the markings on the wall next to R63's bed. Maintenance Director-T stated that he was not aware of this and would get it taken care of. He explained that he is trying to get staff to use the TELS system for entering in work orders. With this system he would be able to monitor things that need to be repaired and then have a record of when item repairs were completed.
On 12/04/23 at 09:02 AM, Surveyor relayed concerns with Director of Nursing-B, Assistant Executive Director-F and VP of Clinical Operations-J about the dining room window, crack/gap in two tiles and R63's wall. They stated they would look into those items.
On 11/27/2023 at 10:51, Surveyor asked R2 if R2 had any concerns about their environment. R2 stated R2 had gone out to an appointment and when R2 returned, noticed the nightstand had been damaged. Surveyor observed a missing portion of the veneer from the top of the nightstand on the left front corner, exposing the particle board beneath.
On 11/30/2023 at 3:32 PM, Surveyor shared with NHA-A the observation of R2's nightstand and the concern the nightstand was in disrepair.
On 12/5/2023 at 8:12 AM, Surveyor asked R2 if anyone from the facility had been in to talk to R2 about the damaged nightstand. R2 stated someone had come in and told R2 they would provide a different nightstand, but no new nightstand had been provided at that time.
On 11/27/2023 at 12:28 PM, Surveyor observed a broken loveseat in the second floor dining room that was buckled downward in the center of the seat. Surveyor pushed downward in the center of the seat and the whole seat went down making it unsafe it anyone sat on the loveseat.
On 11/30/2023 at 3:32 PM, Surveyor shared with NHA-A the observation of the broken loveseat in the second floor dining room.
On 12/5/2023 at 8:10 AM, Surveyor observed the loveseat that was in the second floor dining room had been removed.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 9.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular demen...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 9.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular dementia, hemiplegia, sequelae following unspecified cerebrovascular disease, depressive disorder, heart failure, peripheral vascular disease and paralytic syndrome.
R15's Quarterly Minimum Data Set (MDS) dated [DATE] indicates R15 is moderately cognitively impaired. R15 understands and is understood by others and is able to make their needs known. R15 is totally dependent on staff for transfers with a mechanical lift and requires extensive staff assistance with bed mobility, toileting and dressing.
Review of R15's Care Plan documents R15 uses anti-anxiety medications (Lorazepam) due to anxiety, date initiated 7/8/22 and revised on 7/11/22. Switched from Buspirone to Lorazepam, date initiated 7/11/22. Interventions include, administer anti-anxiety medications as ordered by physician, educate (R15)/family/caregivers about risks, benefits and the side effects and/or toxic symptoms of Lorazepam date revised 7/23/23.
Review of R15's current physician orders do not include a current order for Lorazepam.
Review of R15's discontinued physician orders document Lorazepam 0.5mg (milligram) tablet, take 1 tablet by mouth once a day for anxiety, start date 7/11/22 and discontinued 10/13/23.
Surveyor notes that R15's anxiety care plan was not updated timely after Lorazepam was discontinued.
On 12/04/23 at 09:06 AM, Surveyor interviewed Director of Nursing (DON)-B regarding who was responsible for creating and revising care plans. DON-B informed Surveyor that the MDS Coordinator was responsible for the creation of resident care plans, interventions and triggering TASKS to be completed. DON-B explained that since she has started, they are trying to make care planning and revisions something that all are responsible for. DON-B explained that they are reviewing resident care plans in morning meeting and if something needs to be revised, it is happening at that time. She also stated that they have started a new clinical tool that will help them stay compliant with care plans going forward. Surveyor informed DON-B that R15's care plan was not revised after Lorazepam was discontinued on 10/13/23 and was still reflected in it. DON-B stated that she would get that updated.
No additional information was provided.
Based on observation, record review, and interview, the facility did not ensure residents were involved in developing a comprehensive care plan and the facility did not ensure comprehensive care plans were reviewed and revised for 9 (R2, R88, R101, R107, R95, R7, R68, R100, and R15) of 22 sampled residents.
*R2 did not have a care conference after the Annual Minimum Data Set (MDS) assessment dated [DATE] to involve R2 in the discussion and planning of care.
*R88 did not have a revision to their plan of care on 9/7/2023 with the development of an open area to the right lateral ankle or on 9/28/2023 with a newly identified pressure injury to the right lateral ankle.
*R101 did not have a revision to their plan of care on 8/16/2023 with a newly identified pressure injury to the coccyx.
*R107 did not have a revision to their plan of care on 6/15/2023 with a newly identified pressure injury to the coccyx.
*R95 did not have a revision to the plan of care on 10/7/2023 with an identified pressure injury to the left ear.
*R7 did not have a revision to the plan of care to reflect the correct day showers were to be provided.
*R68 did not have a revision to the plan of care with newly identified pressure injuries.
*R100 did not have a revision to the plan of care with newly identified pressure injuries.
*R15 did not have a revision to the plan of care when the Lorazepam, an antianxiety medication, was discontinued.
Findings include:
The facility policy and procedure entitled Care plans, Comprehensive Person-Centered from MED-PASS © 2001 revised March 2022 states: Policy Interpretation and Implementation:
1. The interdisciplinary team (IDT) in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident.
3. The care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment.
4. Each resident's comprehensive person-centered care plan is consistent with the resident's rights to participate in the development and implementation of his or her plan of care, including the right to:
a. participate in the planning process;
b. identify individuals or roles to be included;
c. request meetings;
d. request revisions to the plan of care;
e. participate in establishing the expected goals and outcomes of care;
f. participate in determining the type, amount, frequency and duration of care;
g. receive the services and/or items included in the plan of care; and h. see the care plan and sign it after significant changes are made.
5. The resident is informed of his or her right to participate in his or her treatment, and provided advanced notice of care planning conferences.
6. If the participation of the resident and his/her representative in developing the resident's care plan is determined to not be practicable, an explanation is documented in the residence medical record. The explanation should include what steps were taken to include the resident or representative in the process.
9. Care plan interventions are chosen only after data gathering, proper sequencing of events, careful consideration of the relationship between the resident's problem areas and their causes, and relevant clinical decision making.
10. When possible, interventions address the underlying source(s) of the problem area(s), not just symptoms or triggers.
11. Assessments of residents are ongoing and care plans are revised as information about the residents and the residents' conditions change.
12. The interdisciplinary team reviews and updates the care plan:
a. when there has been a significant change in the resident's condition;
b. when the desired outcome is not met;
c. when the resident has been readmitted to the facility from a hospital stay; and
d. at least quarterly, in conjunction with the required quarterly MDS assessment.
13. The resident has the right to refuse to participate in the development of his/her care plan and medical and nursing treatments. Such refusals are documented in the resident's clinical record in accordance with established policies.
1.) R2 was admitted to the facility on [DATE] with diagnoses of lymphedema, diabetes, chronic kidney disease, venous insufficiency, morbid obesity, and depression.
R2's Annual Minimum Data Set (MDS) assessment dated [DATE] indicated R2 had moderate cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 12 and the Activities of Daily Living Care Plan initiated on 2/11/2021 indicated R2 needed extensive assistance with all cares. R2 did not have an activated Power of Attorney.
In an interview on 11/27/2023 at 11:02 AM, Surveyor asked R2 if R2 attends Care Conference meetings to discuss the plan of care with goals for R2. R2 stated R2 has not attended any care meetings and has not been told about any.
Surveyor reviewed R2's medical record. A Care Conference meeting worksheet dated 1/13/2023 was found scanned into the medical record. No other documentation was found of quarterly care conference meetings.
On 11/30/2023 at 3:32 PM at the daily exit with the facility, Surveyor shared with Nursing Home Administrator (NHA)-A the concern no care conference meeting documentation could be found since 1/2023. NHA-A stated they would provide the information.
On 12/4/2023 at 8:22 AM, the facility provided copies of R2's care conference worksheets dated 4/13/2023 and 7/13/2023. The worksheets indicated R2 was present at the care conferences but was unable to sign the form. No worksheet was provided for October 2023, which would coincide with the 10/5/2023 Annual MDS assessment.
In a phone interview on 12/4/2023 at 11:16 AM with Social Services Director (SSD)-E, Surveyor asked how often care conferences are held for residents. SSD-E stated care conferences are held quarterly, annually, with every significant change, when hospice is elected, and any other time a care conference would be needed. SSD-E stated care conferences were disrupted when SSD-E was out on leave from 8/7/2023 until the end of October 2023. SSD-E stated some conferences were held remotely at that time and SSD-E is currently trying to get back on track with the meetings. Surveyor asked SSD-E who sets up the meetings. SSD-E stated SSD-E arranges the meetings and the meetings include SSD-E, the Director of Rehab or their representative, the MDS nurse, the dietitian unless they are out of the building and then they attend by phone, the unit manager or Director of Nursing, activities department, if possible, the Nurse Practitioner and Respiratory Therapist, and the resident and/or the resident representative. SSD-E stated SSD-E asks the resident if they want their emergency contact invited and if the resident has a case manager, the case manager is included in the meeting. Surveyor shared with SSD-E that Surveyor was provided the worksheets of R2's care conference meetings for 4/13/2023 and 7/13/2023, but no worksheet was provided for a care conference for R2 in October 2023. SSD-E stated when SSD-E was out on leave, some care conferences got missed. Surveyor asked SSD-E who covers for SSD-E or is responsible for setting up care conferences if SSD-E was not available for a care conference. SSD-E stated there was another full-time Social Worker when SSD-E started on leave, but they resigned on 8/31/2023 and now the other Social Worker was only working a few hours in the evening. SSD-E stated R2 did not have a quarterly care conference and is trying to schedule one for this month.
On 12/4/2023 at 4:00 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concern R2 did not have a quarterly care conference after the Annual MDS assessment dated [DATE] and R2 had vocalized concern that R2 was not included in the creation of their care plan. No further information was provided at that time.
2.) R88 was admitted to the facility on [DATE] with diagnoses of cerebral infarction, obstructive hydrocephalus, nontraumatic subarachnoid hemorrhage, and dysphagia requiring all nutrition to be supplied through a gastrostomy tube.
R88's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated R88 had severe cognitive impairment per staff assessment and required extensive to total assistance with all activities of daily living. R88 had a legal Guardian.
R88's Potential Skin Impairment Care Plan was initiated on 5/18/2023 with the following interventions:
-Observe skin during care and report any concerns to nurse.
-Turn and reposition to maintain skin integrity.
-Pressure reducing mattress.
-Skin check weekly.
-Wheelchair cushion.
R88's Potential Skin Impairment Care Plan was revised on 6/2/2023 with the following interventions:
-Bilateral heel boots.
-Nutritional supplements per orders to aid in wound healing.
On 9/7/2023 on the Skin Only Evaluation form, Wound Registered Nurse (RN)-O charted R88 sustained a traumatic injury to the right lateral ankle causing an open wound that measured 0.9 cm x 1.2 cm x 0.1 cm. Wound RN-O charted the cause of the open wound was likely due to friction in a boot and a different heel boot was placed. The Potential Skin Impairment Care Plan was not revised to reflect a different heel boot was to be used.
On 9/28/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound changed from a trauma wound to an Unstageable pressure injury that measured 1.8 cm x 1.3 cm x 0.1 cm with slough to the wound bed. Wound RN-O charted the cause of the pressure injury was due to R88 favoring the right side with the right leg having outward rotation. Wound RN-O charted the heel boot was not to be used on the right foot and was to be floated on a pillow instead. The Potential Skin Impairment Care Plan was not revised to reflect Wound RN-O's recommendation.
On 11/10/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound was a Stage 3 pressure injury that measured 1.6 cm x 1.8 cm x 0.1 cm with slough to the wound bed. Wound RN-O charted staff reported the family had been putting shoes on R88. The Potential Skin Impairment Care Plan was not revised to reflect R88 should not be wearing shoes.
On 11/29/2023 at 1:54 PM, Surveyor observed R88 sitting up in a wheelchair with a slip-on shoe to the right foot. Heel boots were observed to be lying on the bed.
In an interview on 11/30/2023 at 11:32 AM, Surveyor asked Wound RN-O who revises care plans with recommendations Wound RN-O makes after assessing residents. Wound RN-O stated the Skin Integrity Care Plan is initially done by nursing and then Wound RN-O revises the care plan the next day if Wound RN-O gets a chance. Wound RN-O stated revisions to the care plan can be done by Wound RN-O, the dietitian, nursing, or the MDS nurse. Surveyor asked Wound RN-O how Wound RN-O's recommendations for interventions are communicated with other staff members. Wound RN-O stated Wound RN-O does not tell anyone of care plan revisions as the assessments are being completed but communicates those recommendations at the daily clinical meetings. Wound RN-O stated whoever is responsible for putting the intervention into place would take that information from the meeting and implement it into the care plan. Surveyor asked Wound RN-O why R88's Potential Skin Impairment Care Plan was not revised on 9/7/2023 when R88's right lateral ankle wound was determined to be a caused by heel boots. Wound RN-O stated R88 had little booties from the family that the family thought were friction reduction booties and Wound RN-O determined those were the boots that R88 should not use and could wear the normal heel boots provided by the facility. Wound RN-O stated that should be in the care plan. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 9/28/2023 when the pressure injury developed that the heel boot was not to be used on the right foot and was to be floated on a pillow instead. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots with no specification as to what type of boot. Wound RN-O stated there was a time when the potential for skin impairment and the actual skin impairment care plans were in place, and they got mushed and interventions were lost. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 11/10/2023 that R88 should not be wearing shoes brought in by the family. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots.
On 11/30/2023, after the conversation with Surveyor, Wound RN-O revised the Skin Integrity Care Plan to include the intervention: bilateral heel offloading boots or pillows to offload; not small green friction prevention boots and tennis shoes not to be worn.
On 12/4/2023 at 4:00 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concern R88 did not have their Skin Integrity Care Plan revised with recommendations made by Wound RN-O with the development of a pressure injury to the right lateral ankle. No further information was provided at that time.
7.) R100 admitted to the facility on [DATE] and has diagnoses that include Castleman's Disease, Acute Respiratory Failure with hypoxia, Tracheostomy, Cerebrovascular Disease, Gastroparesis, chronic embolic CVA (Cerebrovascular Accident) leading to obstructive hydrocephalus, occipital craniotomy and C1 laminectomy for decompression on 5/28/23 F/B (followed by) shunt placement 6/14/23.
R100's Admission/re-admission Nursing Evaluation dated 9/8/23 documents: Bladder continence: Incontinent - No control; multiple daily incontinent episodes. How often is the resident wet? 1-2x (times) daily. Resident is wet during: Day and Nighttime. Amount of urine: Large (puddles/soaks, clothes, bed, floor).
R100's Care plan documents: (Resident) is at risk for impaired skin integrity related to: Immobility, incontinence, and cachetic state. Interventions include:
- Incontinence care every shift and as needed for incontinence episodes - date initiated 10/12/23.
- Provide peri care after each incontinent episode - date initiated 10/3/23.
(Resident) has (SPECIFY: FUNCTIONAL) bladder incontinence r/t (related to) Impaired Mobility, communication impairment - date initiated 9/26/23. Interventions include:
- Clean peri-area with each incontinence episode.
- Monitor/document for s/sx (signs and symptoms) UTI (urinary tract infection): Pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns.
- Monitor/document/report PRN (as needed) any possible causes of incontinence: Bladder infection, constipation, loss of bladder tone, weakening of control muscles, decreased bladder capacity, diabetes, Stroke, medication side effects.
Surveyor observed R100 to have a catheter during survey.
Facility wound care note dated 10/27/23 documented the resident had a stage 4 pressure injury with undermining. Foley requested for wound healing.
Surveyor located a Physician's order dated 11/15/23 for 14Fr (French) 10cc (cubic centimeter) Foley catheter in place for wound healing. Surveyor was unable to determine when the catheter was placed, as it was not on the care plan, and asked the facility. Surveyor confirmed the Foley was placed on 10/30/23.
Surveyor noted R100 did not have a care plan implemented for the Foley catheter.
On 12/5/23 at 2:30 PM Surveyor spoke with VP of Regulatory Services-I. Surveyor noted R100 now has a care plan implemented for his catheter and Surveyor reviewed the care plan with VP of Regulatory Services-I. Surveyor advised VP of Regulatory Services-I that R100 did not have a care plan for his Foley catheter when Surveyor previously reviewed, but now has a care plan entered revised 11/29/23, but dated initiated 10/3/23. Surveyor advised VP of Regulatory Services-I the date on the care plan documents the catheter care plan was initiated on 10/3/23, however, Surveyor review of the care plan previously did not include the Foley catheter. In addition, R100 did not have the Foley catheter on 10/3/23, as it was not placed until 10/30/23. Surveyor asked why R100's catheter care plan documents the date initiated as 10/3/23. VP of Regulatory Services-I stated: I don't know. VP of Regulatory Services-I looked at the care plan and stated: You're right, it was entered on 11/29/23. I don't know why it says initiated 10/3/2, we just added it to the care plan on 11/29/23. No additional information was provided.
R100 had a Foley catheter placed on 10/30/23 for wound healing. The care plan was not revised to include the catheter until Surveyor identified concern and advised the facility. The facility revised the care plan to include the Foley catheter on 11/29/23, however the date on the care plan indicated it was initiated 10/3/23, which was not factual. No additional information was provided.
R100 developed multiple facility acquired pressure injuries: Sacral abscess progressed to stage 4 pressure injury 10/20/23, posterior scalp unstageable 10/5/23 progressed to stage 3 on 10/20/23, right trochanter unstageable 10/23/23, left trochanter SDTI (suspected deep tissue injury) 10/30/23 progressed to unstageable 11/10/23, left ischium SDTI 11/10/23 progressed to unstageable 11/17/23 and right heel SDTI on 11/27/23. The care plan was not revised to include new care plan interventions for R100's pressure injuries. In addition, a neck pillow which was a recommended intervention by the facility wound nurse was not implemented on the care plan (cross reference F686).
8.) R68 admitted to the facility on [DATE] and has diagnoses that include Chronic Respiratory Failure, Type 2 Diabetes Mellitus, Obstructive and Reflux Uropathy, Epilepsy, Traumatic Subdural Hemorrhage, Retention of Urine and Gastrointestinal Hemorrhage.
R68 developed unstageable pressure injuries to his right hand 3rd and 4th fingers on 10/9/23, right dorsal hand stage 3 on 10/12/23, posterior head SDTI 11/6/23 progressed to unstageable 11/10/23 and left ear unstageable on 11/10/23. The care plan was not revised to include new care plan interventions. The facility identified edema, moisture, neck contracture and pressure as root cause of the head and ear pressure injuries and the recommended intervention for a neck pillow was not implemented on R68's care plan (cross reference F686).
3.) R101 was admitted on [DATE] with a diagnosis of chronic respiratory failure and cardiac arrest. R101 is non-verbal, on a ventilator, receives nutrition via a gastrostomy tube (g-tube) and is totally dependent on staff for activities of daily living.
R101's admission (minimum data set) MDS assessment completed on 8/10/23 indicates R101 is at risk for pressure injuries with a suspected deep tissue injury (SDTI) on right 5th toe. R101 developed an unstageable pressure injury to the coccyx on 8/16/23.
R101's plan of care was reviewed. The date initiated indicates 8/7/23 with a revision date of 11/25/23. The Impaired Skin Integrity indicates: A stage 4 (previously unstageable) pressure injury to coccyx, acquired in facility and discovered 8/16; debrided in hospital 9/18/23; surgical wound to left buttock status post excision of abscess in hospital 9/18/23.
The electronic plan of care for Point Click Care electronically tracks the date history of care plans. The creation of the plan of care is 9/18/23. The Goal is R101 will not experience complications from skin condition requiring requiring hospitalization until wound is resolved. This has a date initiated of 8/7/23 however, the creation date is 9/18/23.
Review of the care plan and dates indicates interventions related to R101's pressure injuries were not created until 9/18/23. This was after the development of an unstageable pressure injury on 8/16/23. There are no interventions to address the suspected deep tissue injury of the right 5th toe and prevent skin breakdown.
The interventions are as follows:
-Initiated date 8/16/23 with actual date 9/18/23: incontinence briefs to be left off when resident in bed. May put on if resident gets up in wheelchair.
-Initiated date 8/16/23 with actual date 9/18/23: nursing to monitor dressing integrity with each resident encounter and replace dressing if soiled/loose/missing. Dressing location: coccyx.
-Initiated 8/16/23 with actual date 9/18/23: provide vitamin therapy to aid wound healing.
Surveyor noted when reviewing the facility's care plan system the plans of care are electronically generated in the computer system which leads to the creation of the Kardex for staff to reference once a care plan is initiated/completed.
On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetter's and to check and turn them.
On 11/30/23 at 11:31 AM Surveyor spoke with Wound (Registered Nurse) RN-O regarding the plan of care development. RN-O indicated everybody does the care plan. Nursing staff starts the plan of care and revise it as needed. Any recommendations, or interventions, could be several people.
On 11/30/23 at 3:32 PM at the facility daily meeting Surveyor shared the concerns with the comprehensive care plans.
On 12/04/23 at 1:51 PM Administrator-A, (Medical Director) MD-BB, (Vice President of Operations) VPO-AA, (Vice President of Clinical Operations) VPCO-J, Consultant-U and (Vice President of Regulatory Services) VPRS-I met with Surveyors. Regarding concerns with care plans, assessments and wound concerns. On 10/31/23 after a mock survey. They found problems with the wounds.
They indicated they did a skin sweep of residents and are aware the care plans were behind and not reflective of current care. It was shared wound nurse-O is employed by the medical director MD)-BB's practice MD-BB is aware of the care plan concerns.
When the wound nurse was putting in the care plan, and interventions, it started out as being a separate issue and corporate wanted to have them all combined, not separate wounds for each care plan. VPRS-I indicated they brought up the clinical team about a month ago and methodically went through the care plans. This includes Foley catheter care plan and physician orders. VPCO-J went through the pressure injury care plans and VPRS-I reviewed the Foley catheter care plans 2 weeks ago.
VPO-AA indicated on 10/31/23 they went through care plans for wounds and talked with Wound RN-O about being consistent across the board with either 1 or 2 care plans for skin. On 10/31 they did a whole building skin sweep so they could see what was happening and that care planning is still under process. VPCO-J indicated they can't pre-date anything, won't back date when things are found, they are just working forward with the process.
4.) R95 was admitted on [DATE] with a diagnosis of chronic respiratory failure, diabetes mellitus, flaccid hemiplegia and cardiac arrest. R95 is on a ventilator, receives nutrition via a gastrostomy (g-tube), is non-verbal and totally dependent on staff for activities of daily living.
The admission MDS (minimum data set) assessment completed on 5/25/23 indicates R95 is at risk for pressure injuries. R95 is also assessed as being frequently incontinent of bowel and bladder. The Quarterly MDS assessment completed on 8/25/23 indicates a R95 has a stage 4 pressure injury.
The Skin Assessments include the following:
-6/1/23 a skin tear on the coccyx measuring 2.6 cm by 2.7 cm by 0.1 cm.
-6/8/23 a skin tear on the coccyx measuring 2.3 cm by 1.3 cm by 0.1 cm.
- Then CHANGED to a unstageable pressure injury on 6/15/23 measuring 2.5 cm by 1.3 cm by 0.1 cm, skin base covered in slough with progression into pressure injury. The root cause is immobility and contamination from heavy, frequent incontinence. Resident to be side to side positioning and Foley requested for wound healing.
The Plan of Care for Impaired Skin Integrity related to limited mobility, and incontinence, has an initiated date of 5/19/23. The interventions created on 5/19/23 are the following:
-Observe skin during care and report any concerns to the nurse.
-Turn and reposition to promote healing of current areas.
The plan of care for Impaired Skin Integrity was revised on 5/30/23 to identify an actual area of skin impairment. This identifies a skin tear on the coccyx on 5/29/23. There are no revisions to the interventions with the new development of a pressure injury to the coccyx on 6/15/23.
On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetter's and to check and turn them.
On 11/30/23 at 11:31 AM Surveyor spoke with Wound (Registered Nurse) RN-O regarding the plan of care development. RN-O indicated everybody does the care plan. Nursing staff starts the plan of care and revise it as needed. Any recommendations, or interventions, could be several people.
On 11/30/23 at 3:32 PM at the facility daily meeting Surveyor shared the concerns with the comprehensive care plans.
On 12/04/23 at 1:51 PM Administrator-A, (Medical Director) MD-BB, (Vice President of Operations) VPO-AA, (Vice President of Clinical Operations) VPCO-J, Consultant-U and (Vice President of Regulatory Services) VPRS-I met with Surveyors. Regarding concerns with care plans, assessments and wound concerns. On 10/31/23 after a mock survey. They found problems with the wounds.
They indicated they did a skin sweep of residents and are aware the care plans were behind and not reflective of current care. It was shared wound nurse-O is employed by the medical director MD)-BB's practice MD-BB is aware of the care plan concerns.
When the wound nurse was putting in the care plan, and interventions, it started out as being a separate issue and corporate wanted to have them all combined, not separate wounds for each care plan. VPRS-I indicated they brought up the clinical team about a month ago and methodically went through the care plans. This includes Foley catheter care plan and physician orders. VPCO-J went through the pressure injury care plans and VPRS-I reviewed the Foley catheter care plans 2 weeks ago.
VPO-AA indicated on 10/31/23 they went through care plans for wounds and talked with Wound RN-O about being consistent across the board with either 1 or 2 care plans for skin. On 10/31 they did a whole building skin sweep so they could see what was happening and that care planning is still under process. VPCO-J indicated they can't pre-date anything, won't back date when things are found, they are just working forward with the process.
5.) R107 was admitted to the facility on [DATE], with a readmission on [DATE]. R107's diagnoses include traumatic subdural hemorrhage. R107 is nonverbal, on a ventilator, receives nutrition via gastrostomy (g-tube) and is totally dependent on staff for activities of daily living.
The admission MDS (minimum data set) assessment completed on 9/13/23 indicates R107 was at risk for a pressure injury and no current pressure injury. The Quarterly MDS assessment completed on 10/13/23 indicates R107 is at risk for pressure injuries and has no current pressure injury.
The Skin Wound assessments indicate the following for R107:
-On 10/9/23 a stage 3 pressure injury to the left ear measuring 0.5 cm by 0.4 cm by 0.1 cm. The notes indicate this is present upon leave of absence on 10/7/23.
- On 10/23/23 the skin notes indicate the left ear is revolved and is at high risk reopening due to head deviates to the left.
-On 11/11/23 the right ear has a stage 3 pressure injury measuring 1.1. cm by 1.7 cm by 0.1 cm. The root cause is moisture, immobility and friction.
On 11/29/23 at 11:05 AM Surveyor spoke with Wound Registered Nurse (RN)-O. They indicated the ear area is healed and there is no treatment.
R107's Physician Plan of Care has an order date 10/8/23 to Monitor bilateral ears and assure both are suspended.
R107's plan of care for At Risk For Further/Impaired Skin Integrity, related to age, trach dependence, unresponsiveness, immobility, incontinence and pain, was initiated on 9/20/23. There is no interventions created related to the pressure injury on the left ear, and then on the right ear. These areas are not identified as a revision to the care plan until 12/5/23 (during the survey). The care plan was revised to Actual skin impairment related to limited mobility, history of skin breakdown, Braden of 9-very high risk. DTI (deep tissue injury) to left ear and DTI to right pointer finger. The plan of care does not identify revised interventions specific to the pressure injuries to both ears.
On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetter's and to check and turn them.
On 11/30/23 at 11:31 AM Surveyor spoke with Wound (Registered Nurse) RN-O regarding the plan of care development. RN-O indicated eve[TRUNCATED]
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, record review and interview, the facility did not ensure food was stored or handled in accordance with professional standards for food safety requirements potentially affecting 7...
Read full inspector narrative →
Based on observation, record review and interview, the facility did not ensure food was stored or handled in accordance with professional standards for food safety requirements potentially affecting 70 out of 99 residents at the facility.
During food preparation Cook-DD touched ready to eat foods with gloved hands after touching other contaminated surfaces. The second floor unit refrigerator had ice buildup, causing milk and juice to freeze. The first floor refrigerator had unlabeled and undated items.
Findings include:
The facility Policy and Procedure entitled Food: Preparation dated 9/2017 states: All foods are prepared in accordance with the FDA Food code. Procedures: 1. All staff will practice proper hand washing techniques and glove use. 2. Dining Services Staff will be responsible for food preparation procedures that avoid contamination by potentially harmful physical, biological, and chemical contamination. 5. All staff will use serving utensils appropriately to prevent cross contamination.
The facility policy and procedure entitled, Food Receiving and Storage from MED-PASS © 2001 revised 11/2022 states: Foods shall be received and stored in a manner that complies with safe food handling practices. Refrigerated/Frozen Storage: 1. All foods stored in the refrigerator or freezer are covered, labeled and dated (use by dates). 5. Functioning of the refrigeration and food temperatures are monitored daily and at designated intervals throughout the day by the food and nutrition services manager or designee and documented according to state-specific requirements. 7. Refrigerated foods are labeled, dated and monitored so they are used by their use-by date, frozen or discarded. Foods and Snacks Kept on Nursing Units: . 2. Food belonging to residents are labeled with the resident's name, the item and the use by date. 3. Refrigerators must have working thermometers and are monitored for temperature according to state specific guidelines.
On 11/28/2023 at 11:58 AM, Surveyor observed Cook-DD getting the serving line ready for distribution of lunch trays. Cook-DD washed their hands and put on gloves. Cook-DD took sliced bread out of the plastic bag and placed the bread on top of the bag. Cook-DD opened a drawer with gloved hands and removed a serving spoon. Cook-DD opened the oven with gloved hands, put an oven mitt over the gloved hand, and removed quiche from the oven. Cook-DD adjusted their face mask with their gloved hand and pushed up their glasses with their gloved hand. Cook-DD started to plate the food for lunch service. Each plate that was prepared had a slice of bread added to the plate. Cook-DD placed the bread on the plate with the gloved hand that had touched contaminated surfaces without hand hygiene or replacement of gloves. Surveyor noted a pair of tongs lying on the bread bag next to the sliced bread. Cook-DD did not utilize the tongs when serving the bread. Cook-DD used gloved hands to take buns out of a plastic bag and opened the buns to place a hamburger patty on the bun. Cook-DD did not perform hand hygiene or replace the gloves during the observation.
On 11/28/2023 at 12:05 PM, Surveyor shared with Dietary Manager (DM)-CC the observation of Cook-DD touching the bread with gloved hands after touching contaminated objects. DM-CC made observations with Surveyor of Cook-DD touching slices of bread with gloved hands. DM-CC instructed Cook-DD to use the tongs when handling bread products. Cook-CC removed a bun from the plastic bag with the tongs and then proceeded to remove the top bun with gloved hands to place the hamburger patty on the bottom bun. DM-CC corrected Cook-DD explaining the bread should not be touched at any time with gloved hands.
On 11/28/2023 at 3:34 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B, and [NAME] President of Regulatory Services-I the observations in the kitchen of Cook-DD touching bread and buns during the lunch service with contaminated gloved hands. Surveyor shared DM-CC observed the behavior at the time and attempted to educate Cook-DD on proper serving technique of ready-to-eat foods.
On 11/29/2023 at 12:35 PM, Surveyor observed the second floor resident refrigerator. A sign stating no employee food allowed resident food only label with resident name and expiration date will be emptied every Friday was noted to be on the front of the refrigerator. The freezer was crusted over with brownish ice on the bottom. The freezer thermometer read - 9 degrees Fahrenheit. The refrigerator section had ice and frost buildup in the back that had originated from the freezer section and continued down to the first shelf of the refrigerator. Surveyor noted the single servings of milk and juice were frozen. The refrigerator thermometer in the refrigerator read 34 degrees Fahrenheit. The log was signed out as being monitored daily: the freezer log indicated the freezer temperature ranged from -18 to -20 degrees Fahrenheit and the refrigerator log indicated the refrigerator temperature ranged from 38 to 40 degrees Fahrenheit. Surveyor noted the temperatures recorded did not match the current actual temperatures of either the refrigerator or freezer.
In an interview on 11/29/2023 at 1:04 PM, Surveyor asked DM-CC who was responsible for monitoring the temperatures and items in the unit refrigerators. DM-CC stated the kitchen staff puts the logs on the refrigerators and nursing fills the logs out and monitors what is in the refrigerators.
On 11/29/2023 at 1:05 PM, Surveyor observed the first floor resident refrigerator. The refrigerator had an unlabeled and undated takeout carton on the top shelf and two plastic shopping bags on the second shelf that were unlabeled and undated.
On 11/29/2023 at 3:48 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concerns of ice buildup in the refrigerator section of the resident refrigerator on the second floor and the undated and unlabeled food in the resident refrigerator on the first floor.
On 11/30/2023 at 08:46 AM, [NAME] President of Operations (VPO)-AA asked Surveyor to review what the concerns were from observations made in the kitchen. Surveyor shared with VPO-AA the observations of Cook-DD touching the bread and buns with gloved hands after touching contaminated surfaces such as their mask and glasses among other items in the kitchen. VPO-AA agreed Cook-DD should have washed their hands and changed gloves before touching any food. VPO-AA stated the facility has purchased a new refrigerator for the second floor and will install it after it sits upright for 24 hours. No further information was provided at that time.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0838
(Tag F0838)
Could have caused harm · This affected most or all residents
Based upon interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and servic...
Read full inspector narrative →
Based upon interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and services to residents to meet their individual needs within the facility's identified resources. This has the potential to affect all 99 residents residing in the facility.
Findings include:
On 12/5/23 at 4:15 pm, Surveyors met with the facility to discuss possible concerns regarding the facility Quality Assurance and Assessment (QAPI) process (Cross-reference F867). During this discussion Nursing Home Administrator (NHA)-A and [NAME] President of Operations (VPO)-AA shared they believe the facility has a vigorous and exceptional QAPI program and the facility tends to take residents that other facilities will not admit, and their resident population has a higher acuity than other facilities. Surveyors discussed the facility assessment at this time and requested an up-to-date copy of the facility assessment. VPO-AA indicated the facility had just updated this document and provided a copy to the surveyors.
The Facility Assessment Tool for (name of the facility) dated 04/2023 through 03/2024 provided to Surveyors on 12/5/23 indicated the following: The assessment starts by stating the requirement, purpose and overview of the assessment tool explaining the template is optional and is organized in three parts including 1. Resident profile 2. Services and care offered and 3. Facility resources needed. The assessment asks that the facility collects and uses information from a variety of resources .The date of the assessment or update is noted as: 4/24/23 with the date of review with QAPI committee being 5/3/23. Surveyor noted throughout the assessment the facility is asked to consider differentiating categorizations of residents including specialty units/floors and supports for residents for example if the facility has residents using ventilators, etc. Surveyor noted this is not specified in the facility assessment despite the facility having a specialized ventilator and tracheotomy unit.
Section 1.3 of the facility assessment asks the facility to indicate diseases/conditions, physical and cognitive disabilities. Surveyor noted the facility does not identify pressure injuries or other skin conditions as a factor for consideration for admission to the facility.
On 12/5/23, as part of the discussion at 4:15 pm, VPO-AA indicated the facility noted an overall increase in residents developing pressure injuries and overall population of residents coming into the facility with pressure injuries and skin concerns and admissions were stopped. Surveyor noted this is not a factor considered in the facility assessment for admission.
Surveyor noted upon review of the full assessment, sections that ask the facility to describe process are not assessed to include details such as section 1.4 which asks the facility to describe the process to make admission or continuing care decisions.
Review of sections such as 3.1, which asks the facility to identify the type of staff members needed to provide care and support to residents, is not individualized to the facility to include specific position or titles. The staffing plan does not include specific breakdowns to identify the specific plan regarding licensed nursing staff and only identifies the infection preventionist but does not include details on the staffing plan regarding infection prevention to include time spent addressing infection prevention. This is despite the facility having a subsection of their ventilator/tracheotomy unit being colonized with Carbapenem-resistant Acinetobacter Baumannii (CRAB) requiring enhanced barrier precautions. Surveyor noted the overall staffing section does not describe how the facility determines assignments for coordination and continuity of care and what type of education and staff competencies are needed to provide the level and type of support for the overall population. The assessment contains a list of training topics to consider and competencies without individualized facility detail. Surveyor noted skin/wounds are not an area listed for training or competencies.
Section 3.5 asks the facility to describe how the facility develops and evaluates policies for the provision of care. Surveyor noted there is not individualized facility specific detail in this section.
Section 3.6 asks the facility to describe the plan to recruit and retain enough medical practitioners. Surveyor noted this section does not include facility specific details to address this section.
Section 3.7 asks to describe how the facility management and staff familiarize themselves on what they should expect from medical practitioners . Surveyor noted there is no detail to explain the facility practice for this section.
Section 3.9 asks to list contracts, memoranda of understanding or other third-party agreements .
Section 3.10 asks to list health information technology resources such as electronically managing patient records .
Section 3.11 asks to describe how you evaluate if your infection prevention and control program includes effective systems .
Section 3.12 asks to provide your facility-based and community-based risk assessment .
Surveyor noted none of the above sections included facility specific information to complete the assessment.
Review of the additional pages of the facility assessment included additional details for the facility to take into consideration when formulating the assessment and regulatory references and walks through additional questions for the facility to consider when developing/completing the facility assessment. Surveyor noted there was no detail included in these sections to show how the facility considered the overall regulatory expectations with standards of practice and the overall characteristics of the facility. The one area that was addressed was related to staffing with action to be taken or already taken being identified as agency reduction plan. Surveyor noted the additional questions to evaluate the effectiveness of the plan/facility assessment did not include additional details.
On 12/5/23 at approximately 7:00 pm Surveyor asked NHA-A and VPO-AA if the facility assessment provided to Surveyor earlier was indeed the most current and up to date copy of the facility assessment. NHA-A and VPO-AA indicated it should be. Surveyor pointed out the reason the question is being asked is due to the missing details in the plan and gave section 1.4 as an example of missing detail sharing the plan provided does not address he process to make admission or continuing care decisions for the facility. NHA-A asked to see the document and started to hand write details on to the plan provided to Surveyor. NHA-A then stated this had been updated. Surveyor asked for the facility to provide the most up to date copy for review.
On 12/6/23 the facility provided Surveyor with a revised copy of the facility assessment tool for the facility. This included dates of assessment/update as 4/24/23 and 11/13/23 with dates the assessment was presented to QAPI as 5/3/23 and 11/16/23. Surveyor noted the sections noted above where the facility is asked to provide individual details or describe processes continue to be blank except additional details was noted under section 1.4 which asked the facility to describe processes to make admission or continuing care decisions for persons that have diagnoses or conditions the facility is less familiar with or may have not previously supported . The additional detail states: If a resident condition decline (sic) during a hospital visit and we are not able to meet the resident (sic) needs, the facility will not be able to admit the resident. The facility will assist with placement to a facility that can meet the resident (sic) needs. Surveyor noted the detail provided to the facility did not address the question in its totality as part of the assessment or identify characteristics that may be beyond the facility's ability to provide care.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Staffing Data
(Tag F0851)
Could have caused harm · This affected most or all residents
Based on interview and record review, the facility did not ensure that the mandatory staffing data that had been submitted from 4/1/23-6/30/23 was complete and accurate. This has the ability to affect...
Read full inspector narrative →
Based on interview and record review, the facility did not ensure that the mandatory staffing data that had been submitted from 4/1/23-6/30/23 was complete and accurate. This has the ability to affect all of the 99 residents residing in the facility at the time of the survey.
Findings include:
Surveyor reviewed staffing data from the third quarter (April-June) of 2023 related to the facility triggering for low weekend staffing on the Payroll Based Journal (PB&J). Surveyor noted one day in particular, Sunday, May 7th, 2023, where the facility had significantly lower staffing than required. According to time clock punches for that day, the facility had five Certified Nursing Assistants (CNAs) on dayshift, four CNAs on PM shift and 3 CNAs (plus one medication tech) on night shift.
On 11/30/23 at 1:19 PM, Surveyor interviewed Staff Scheduler (SS)-H. SS-H informed Surveyor she was not the scheduler in May. Per SS-H the bare minimum CNAs needed for safety are 10 each on days and PMS and 8 on night shift.
Surveyor reviewed the facility's grievance log and did not note a marked increase in grievances related to staffing at or around May 7th, 2023. Interviews with staff revealed staff felt staffing levels were getting better. Staff interviewed did not have concerns with a lack of staff or inability to complete daily tasks due to staffing.
On 12/04/23 at 3:59 PM, during the end of the day meeting with Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B, Assistant Director of Nursing (ADON)-C, Assistant Executive Director (AED)-F, VP of Operations (VPO)-AA, VP of Regulatory Services (VPR)-I, VP of Clinical (VPC)-J and Medical Director (MD)-BB, Surveyor relayed the concern of low staffing on May 7th 2023 according to the facility's schedule and the time punches. Surveyor asked for clarification regarding who was in the building that day and how daily cares were provided.
On 12/05/23 at 7:40 AM, Surveyor interviewed Assistant Executive Director (AED)-F and VP of Clinical-J. AED-F informed Surveyor the information submitted to the PB&J is taken from the staff that punch in to work. Per AED-F, salaried staff that do not punch in would not be included on the PB&J data. Surveyor asked about the low staffing on May 7th, 2023. Per AED-F, yes we were low that day, but the DON (Director of Nursing) and the ADON (Assistant Director of Nursing) at the time came in to help. AED-F also stated himself and the Medical Director (MD)-BB also came in to assist. Per AED-F it was all hands on deck. Surveyor asked why those individuals were not reflected on the facility's schedule for that day. AED-F stated usually those staff would be on the schedules but they probably just forgot to add them because it was such a chaotic day. Surveyor questioned why there were so many call ins on May 7th 2023. AED-F and VP of Clinical-J were uncertain. Surveyor relayed the concern of the staffing schedule not including all staff in the building on May 7th, 2023. No additional information was provided.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0947
(Tag F0947)
Could have caused harm · This affected most or all residents
Based on interview and record the Facility did not ensure 2 (CNA-JJ and CNA-KK) of 5 randomly sampled CNAs (Certified Nursing Assistant), who had been employed for over a year, had documented performa...
Read full inspector narrative →
Based on interview and record the Facility did not ensure 2 (CNA-JJ and CNA-KK) of 5 randomly sampled CNAs (Certified Nursing Assistant), who had been employed for over a year, had documented performance reviews This deficient practice has the potential to affect all 99 residents residing in the facility.
Findings Include:
The facility's policy titled Performance Evaluations dated 9/20 was reviewed and read: A performance evaluation will be completed on each employee at the conclusion of his/her 90-day probation period and at least annually thereafter.
On 12/14/23 CNA-JJ and CNA-KK's annual performance evaluations were requested and were not found.
On 12/14/23 at 12:15 PM [NAME] President of Clinical Operations-J indicated that they were still trying to find the annual performance evaluations for CNA-JJ and CNA-KK and at this time were unable to do so. [NAME] President of Clinical Operations-J indicated she would email them to the surveyor if they found them.
On 12/18/23 Director of Nurses (DON) indicated via email that CNA-JJ and CNA-KK's annual performance evaluations could not be found and the facility has since completed them on 12/14/23 and 12/15/23.
On 12/14/23 the list of CNAs that had worked for the facility for longer than a year was reviewed and indicated CNA-JJ began her employment with the facility on 1/16/08 and CNA-KK began her employment with the facility on 6/17/1999.
The above findings were shared with the DON on 12/18/23 via email. Additional information was requested if available. None was provided.
MINOR
(C)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected most or all residents
Based on observation, interview and record review, the facility did not ensure the nurse staff posting was accurate for the previous eight months having the potential to affect all 99 residents residi...
Read full inspector narrative →
Based on observation, interview and record review, the facility did not ensure the nurse staff posting was accurate for the previous eight months having the potential to affect all 99 residents residing in the facility at the time of the survey.
Findings include:
Surveyor reviewed the third quarter nurse staff postings and nurse schedules provided by the facility. Surveyor compared the nurse staff posting and the nurse schedule from 4/1/23 and noted the following:
The Nurse schedule included 1 RN (Registered Nurse) on days; the nurse staff posting included 0 hours for dayshift RN and 1.94 FTE's (Full Time Employees) for dayshift RN. The nurse schedule included 6 LPNs (Licensed Practical Nurses) on dayshift; the posting included 22.50 hours for LPNs on dayshift and 5.66 FTEs for LPNs on dayshift. The nurse schedule included 10 CNAs (Certified Nursing Assistants) on dayshift; the posting included 36.50 hours for CNAs on dayshift and 8.31 FTEs for CNAs on dayshift.
Surveyor noted the numbers on the nurse staff posting did not match the nurse schedule. Surveyor was unsure what FTE meant. Surveyor continued to review the third quarter nurse staff postings and the third quarter nurse schedules and noted none of the hours listed on the postings matched the nurse schedules.
On 11/28/23 at 2:00 PM, Surveyor interviewed [NAME] President of Clinical Operations (VPCO)-J and [NAME] President of Regulatory Operations (VPRO)-I. Surveyor showed them the nurse posting from 4/8/23 and questioned what the hours meant and what FTE meant. VPCO-J and VPRO-I stated they were unsure. Surveyor explained the nurse posting did not match with the nurse schedule. VPCO-J informed Surveyor she thought FTE meant Full Time Employees, but she would contact Assistant Executive Director (AED)-F and have AED-F follow up with Surveyor.
On 11/28/23 at 3:34 PM, during the end of the day meeting with Director of Nursing (DON)-B, Nursing Home Administrator (NHA)-A, AED-F, VPCO-J and VPRO-I, Surveyor asked for additional information regarding the nurse staff posting. AED-F informed Surveyor FTE meant Full Time Employee. Per AED-F you would take the number under FTE and multiple by 8 and that should give the hours worked. Surveyor questioned how there could be 1.94 FTE RNs on a shift or 5.66 FTE LPNs on a shift? AED-F informed surveyor for some reason the nurse staff posting was only pulling hours from the staff that worked on the second floor and not all of the nursing staff in the building. AED-F explained the nurse staff posting was obtained via a program the facility uses for staff to punch in and record time. Surveyor asked how long the nurse staff posting was incorrect. AED-F was unsure how long the posting was incorrect but informed Surveyor the facility was working on correcting the problem and using a different format which would accurately depict the number of staff/hours worked.
On 11/29/23 Surveyor was given the new format for the nurse staff posting which included the accurate number of staff working for that shift. No additional information was provided.