RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB

9047 W GREENFIELD AVE, WEST ALLIS, WI 53214 (414) 453-9290
For profit - Limited Liability company 152 Beds Independent Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#306 of 321 in WI
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Resolve at West Allis Respiratory and Rehab received a Trust Grade of F, indicating significant concerns and a poor overall quality of care. It ranks #306 out of 321 facilities in Wisconsin, placing it in the bottom half of nursing homes in the state, and #27 out of 32 in Milwaukee County, meaning there are very few local options that perform better. While the facility's issues have improved from 22 to 9 over the past year, it still faces serious challenges, including a staffing turnover rate of 61%, which is concerning compared to the state average of 47%. Additionally, the facility has incurred $373,212 in fines, which is higher than 90% of Wisconsin facilities, suggesting ongoing compliance problems. Specific incidents reveal critical care gaps, such as multiple residents developing severe pressure injuries due to inadequate preventive measures, and failure to implement necessary treatment for those already affected. Overall, while there are some signs of improvement, the facility's high turnover, poor staffing ratings, and troubling incidents raise significant concerns for families considering this home for their loved ones.

Trust Score
F
0/100
In Wisconsin
#306/321
Bottom 5%
Safety Record
High Risk
Review needed
Inspections
Getting Better
22 → 9 violations
Staff Stability
⚠ Watch
61% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$373,212 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 30 minutes of Registered Nurse (RN) attention daily — about average for Wisconsin. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
66 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 22 issues
2025: 9 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Wisconsin average (3.0)

Significant quality concerns identified by CMS

Staff Turnover: 61%

15pts above Wisconsin avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $373,212

Well above median ($33,413)

Significant penalties indicating serious issues

Staff turnover is elevated (61%)

13 points above Wisconsin average of 48%

The Ugly 66 deficiencies on record

4 life-threatening 5 actual harm
Jun 2025 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that residents with pressure injuries received ne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that residents with pressure injuries received necessary treatment and services consistent with professional standards of practice to promote healing and prevent new pressure injuries from developing for 1 (R3) of 4 residents reviewed for pressure injuries. *R3 is dependent for all cares and mobility, is at high risk for developing pressure injuries and has a history of pressure injuries. On 5/2/25, facility documented that R3 had developed a pressure injury to R3's left ear. The pressure injury was not comprehensively assessed and there is no documentation that R3's MD was contacted until 5/4/25 when a treatment order was put in place. From 5/7/25 through 5/14/25, R5 was admitted to the hospital for a different change of condition. The initial skin evaluation on readmission to the facility documented that R3 had a stage 2 pressure injury of the left ear, and a treatment was ordered to be completed every Monday, Wednesday and Friday. On 5/16/25, the facility's Wound Nurse Practitioner (NP)-C documented that R3 has a full thickness stage 3 pressure injury to the left ear. NP-C recommended daily treatment for this pressure injury. Facility staff continued to complete treatments every Monday, Wednesday and Friday. On 5/30/25, the pressure injury doubled in length and the wound NP recommended again that treatments should be done daily. The facility did not reevaluate the need for additional interventions after the wound worsened. Facility staff continued to complete treatments every Monday, Wednesday and Friday. On 6/6/25, R3's wound was evaluated by NP-C and NP-C recommended a new treatment to be completed daily. The new recommendations were followed by facility staff and by 6/20/25, the stage 3 pressure injury was healed. On 5/4/25, facility staff entered a care plan intervention that R3 should have a neck pillow around neck at all times to ensure ear offloaded. While on survey, Surveyor observed R3 multiple times without his neck pillow on and direct pressure on R3's left ear. Findings include: The facility policy, with a last reviewed date of 11/7/24, titled Skin Integrity and Wound Policy documents, in part: Based on the comprehensive assessment of a resident, the facility must ensure that A resident receives care, consistent with professional standards of practice to prevent pressure ulcers/injuries and does not develop pressure ulcers/injuries unless the individual's clinical condition demonstrates that they were unavoidable and a resident with pressure ulcers/injuries receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers/injuries from developing . R3 was admitted to the facility on [DATE] with diagnosis including non-traumatic intracranial hemorrhage (bleeding within the skull), Tracheostomy (a surgically placed breathing tube in the windpipe), Gastrostomy (a tube inserted through the abdominal wall into the stomach to provide a way to deliver nutrition and fluids), Epileptic seizures, Chronic Kidney disease, Chronic Respiratory failure. R3's Quarterly Minimum Data Set (MDS) assessment dated [DATE] documents R3 is severely cognitively impaired and is rarely/never understood. R3 is dependent for all cares, mobility and transfers. R3 is at risk for pressure injuries but has no unhealed pressure injuries. R3 Care Area Assessment for pressure ulcers/injuries dated 9/19/24 documents, in part: Resident is at risk for pressure ulcer development [related to] history of [pressure injuries], impaired mobility, feeding tube, trach with oxygen, incontinence. Due to respiratory failure, [R3] is dependent upon staff for bed mobility, incontinence care . R3's Braden scale for predicting pressure ulcer risk dated 2/19/25 documents a score of 10 indicating that R3 is at high risk for developing pressure ulcers. R3's potential for skin impairment care plan initiated on 9/21/23 documents the following pertinent interventions: Attempt to off load bony prominences by turning and using pillows, wedges, or other positioning devices as resident allows and tolerates. Nursing will assess skin upon admission, weekly on day of scheduled shower, [as needed], and with any change of condition. Any abnormalities will be documented in chart and reported to primary physician and Wound Care team for follow up. Reposition every 2-3 hours when in bed. R3's actual impairment to skin integrity care plan initiated on 6/11/24 documents the following pertinent interventions: Air mattress to bed. Function checked every shift. Avoid scratching and keep hands and body parts from excessive moisture. Keep fingernails short. Follow facility protocols for treatment of injury. Identify/document potential causative factors and eliminate/resolve where possible. Reposition every 2 hours and [as needed]. Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate and any other notable changes or observations. R3's Skin observation tool assessment entered by wound nurse LPN-E, dated 5/2/25 documents: site-Left ear, type-pressure. Surveyor noted that the fields for measurement of the wound, stage of the wound and notes were all left blank. Surveyor noted that a comprehensive assessment with measurements, description of wound including type of tissue and staging was not completed when the pressure injury was found on 5/2/25. Surveyor reviewed R3's electronic medical record (EMR) for evidence that a provider was notified on 5/2/25, a treatment was completed and that an order for treatment was obtained. Surveyor did not locate any of this documentation. On 6/26/25 at 2:29 PM, Surveyor interviewed LPN-E and Nursing Home Administrator (NHA)-A. NHA-A informed Surveyor that LPN-E was not working at the facility on 5/2/25. LPN-E stated that LPN-E was working at a different building. NHA-A stated that NHA-A is looking into who entered the charting under LPN-E's name. NHA-A instructed LPN-E to change passwords to ensure this doesn't happen again. NHA-A indicated that NHA-A would let Surveyor know if anything was found. Surveyor was not informed who was using LPN-E's sign in to document the finding of a new pressure injury. R3's Change in condition evaluation entered by Licensed Practical Nurse (LPN)-D dated 5/3/25 documents, in part: Change in skin color or condition started on 5/3/25 . The primary care clinician was notified on 5/3/25 at 5:30 AM .Site-Left ear. Description-pressure area. R3's progress note entered by LPN-D, dated 5/3/25 at 6 AM documents: Writer awaiting on call back [in] regards to new open area found to left ear pressure related. Resident shows no discomfort or complaints of pain. Little clear drainage to open area. On 6/26/25 at 2:29 PM, Nursing Home administrator informed Surveyor that a New Pressure Injury form was submitted on 5/3/25. This form does not appear in the EMR. R3's New Pressure injury form submitted by LPN-D, dated 5/3/25 documents, in part: Awaiting on call back from NP, voicemail left for family. Cleansed area with normal saline. Neck pillow in place and ears offloaded. Left ear 0.8 centimeters (cm) x 0.5 cm x 0.1cm. Skin intact, scant serous drainage . [Power of Attorney (POA)] aware . Surveyor noted that measurements of the wound were obtained but a comprehensive assessment including the description of the type of tissue and staging was not completed by LPN-D. On 6/26/25, Surveyor attempted to interview LPN-D by phone. LPN-D did not return Surveyor's phone call. Surveyor noted that there is no further documentation on 5/3/25 stating that R3's NP returned a call or gave treatment orders. R3's Change in Condition evaluation dated 5/4/25 documents, in part: Skin wound or ulcer started on 5/4/25 . During AM cares, noted dried blood on pillowcase. Upon body assessment, noted a dried abrasion to left ear. NP was updated and new orders received for wound care . Primary care clinician notified on 5/4/25 at 10 AM. Wound [treatment] (floor nurse to complete): Left ear- Cleanse with [normal saline, pat dry, apply calcium alginate. Cover with a border gauze dressing. Change [Monday, Wednesday, Friday and as needed] . Site-left ear. Description-abrasion noted to area . POA aware . R3's progress note dated 5/4/25 at 1:05 PM documents, in part: . During cares, abrasion was noted to Left Ear. NP was updated. New orders received for wound care and message left for wound nurse in the am to assess. Resident tends to always lay on his Left ear. Head was positioned with a pillow to keep pressure off Left ear. POA aware of new abrasion to Left ear and new treatment orders. Surveyor noted that a comprehensive assessment with measurements, description of wound including type of tissue and staging was not completed when the pressure injury was documented on 5/4/25. Surveyor noted that the documentation on 5/4/25 does not refer to any of the documentation of the wound from 5/2 or 5/3/25 and actually documents that the left ear wound was found on 5/4/25. R3's MD order with a start date of 5/5/25 documents: . Left ear cleanse with [Normal saline], pat dry. Apply calcium alginate. Cover with a border gauze dressing. Change [Monday, Wednesday, Friday and as needed]. R3's actual impairment to skin integrity care plan has an added intervention initiated on 5/4/25: Neck pillow around neck at all times. Ensure ear offloaded. R3's Certified Nursing Assistant (CNA) Kardex documents: Neck pillow around neck at all times. Ensure ear offloaded. R3's late entry Interdisciplinary Team (IDT) note dated 5/5/25 at 8:45 AM documents: IDT clinical review of new open area to left ear. Resident with no pain behaviors or [signs and symptoms] of infection to site. Medical history includes non-traumatic intracranial hemorrhage, [hypertension], cognitive communication deficit, dysphagia, seizure, presence of cerebrospinal fluid drainage device, [chronic kidney disease] and chronic respiratory failure. Resident is dependent on staff for repositioning [every] 2-3 hours . Resident is frequently turned side to side for offloading and perspires due to medications and with being warm. Neck pillow to be used at all times ensuring ears are offloaded. Maintain a comfortable temperature in resident room to prevent increased perspiration. Surveyor noted that the IDT team reviewed R3's new ear pressure injury and still no comprehensive assessment of the wound was completed and documented. R3's potential for skin impairment care plan has an added intervention initiated on 5/5/25: Ensure room at a comfortable temperature for resident to reduce perspiration. R3's progress note dated 5/7/2025 at 1:30 PM documents, in part: Abnormal lab results received and reported to NP. Left foot was cool to touch, no pedal pulse was felt. NP attempted to find a pulse with doppler and was unable. Order received to send to [local hospital] for Eval and treat. POA was called and gave permission to send to ER . Surveyor noted that R3 was hospitalized on [DATE] through 5/14/25 with a Left lower extremity occlusion. Surveyor noted that the facility did not complete a comprehensive assessment of R3's left ear pressure injury anytime between 5/2 and 5/7/25 before R3 went to the hospital. R3's admission re-admission nursing evaluation dated 5/14/25 documents, in part: . Skin integrity: Left ear pressure 1 cm x 0.5 cm x 0.1cm stage II. Surveyor noted that admission skin evaluation did not include a description of the pressure injury, or the type of tissue visualized on assessment. On 6/26/25, Surveyor interviewed NHA-A. NHA-A informed Surveyor that the admission assessment was incorrectly staged. NHA-A stated that the pressure injury on R3's left ear should have been staged a 3. R3's MD order initiated on 5/14/25 documents: Wound [treatment]: Left ear cleanse with [Normal Saline]. Pat dry. Apply calcium alginate. Cover with a border gauze dressing. Change [Monday, Wednesday, Friday and as needed]. R3's Wound evaluation by NP-C dated 5/16/25 documents, in part: . Left ear stage 3 pressure injury. Full thickness wound measuring 0.5 cm x 0.5 cm x 0.1cm. 100% granular tissue. Moderate serosanguineous [fluid discharge from a wound that contains both blood and serum] drainage. Peri wound is dry, intact. No [signs and symptoms] of infection . Plan: silver alginate and bordered foam daily and [as needed]. Surveyor noted NP-C recommended that the treatment of R3's ear pressure injury be completed daily. Surveyor reviewed R3's MD orders and the previous treatment order was not changed. From 5/16/25 to 5/23/25, facility staff completed the treatments every Monday, Wednesday and Friday and not daily as recommended by NP-C. Surveyor reviewed R3's EMR for a Wound evaluation by NP-C for the week of 5/23/25. None was found. R3's Wound observation tool, completed the Wound nurse at the facility, dated 5/23/25 documents, in part: . Left ear. Pressure ulcer stage 3. Granulation tissue present (beefy red) . Moderate Serosanguineous drainage. 0.5 cm x 0.5 cm x 0.1 cm. No signs and symptoms of infection . Treatment: [Normal Saline], Silver alginate bordered foam dressing daily and [as needed]. Surveyor noted that the treatment of R3's ear pressure injury was again recommended to be completed daily. Surveyor reviewed R3's MD orders and the treatment order was not changed. From 5/23/25 to 5/30/25, facility staff completed the treatments every Monday, Wednesday and Friday and not daily as recommended by the facility wound nurse. R3's wound note dated 5/30/25, entered by a wound NP covering for NP-C while NP-C was on vacation, documents, in part: . Left ear stage 3 pressure injury. Full thickness wound measuring 1.0 cm x 0.5 cm x 0.1cm. 100% granular tissue. Moderate serosanguineous drainage. Peri wound is dry. No [signs or symptoms] of infection . Plan: silver alginate and bordered foam daily and [as needed]. Surveyor noted that length measurement in the wound doubled in size. The pressure injury went from 0.5 cm which was measured last on 5/23/25 to 1 cm. Surveyor reviewed R3's care plan for an additional intervention after R3's ear wound worsened. No intervention was found. Surveyor noted the wound NP recommended that the treatment of R3's ear pressure injury be completed daily. Surveyor reviewed R3's MD orders and the treatment order was not changed. From 5/30/25 to 6/6/25, facility staff completed the treatments every Monday, Wednesday and Friday and not daily as recommended by the wound NP. R3's wound note dated 6/6/25, entered by NP-C, documents, in part: Left ear stage 3 pressure injury. Full thickness wound measuring 1.0 cm x 0.5 cm x 0.1cm. 80% granular tissue, 20% slough. Moderate serosanguineous drainage. Peri wound is dry. No [signs or symptoms] of infection. Plan: Medi honey and bordered foam daily and [as needed]. R3's MD order with a start date of 6/7/25 documents: Wound treatment (floor Nurse to complete): Left ear cleanse with [normal saline], pat dry. Apply Medi honey to wound. Cover with a border foam dressing. From 6/7/25 through 6/20/25, facility staff completed the daily recommended treatment for R3's left ear wound. On 6/20/25, NP-C documented that the stage 3 left ear pressure injury had healed. On 6/26/25 at 9:13 AM, 9:52 AM, 10:46 AM, and 11:55 AM Surveyor observed R3 in bed, laying on R3's back. The head of the bed is raised 30%. R3's head is resting on a regular pillow. R3's head is tilted to the left. R3's left ear is not visible. Surveyor noted that R3 is not wearing a neck pillow as care planned. Surveyor noted R3 had direct pressure on R3's left ear. Surveyor noted multiple observations of R3 in the same position and with pressure on R3's left ear. On 6/26/25 at 12:38 PM, Surveyor observed R3 in bed, laying on R3's back. The head of the bed is raised 15%. R3's head is resting on a regular pillow. R3's head is tilted to the right. Surveyor observed R3's left ear and noted a healed pressure injury. Surveyor noted that R3 is not wearing a neck pillow as care planned. Surveyor noted multiple observations of R3 without a neck pillow on at all times as care planned. On 6/26/25 at 12:45 PM, Surveyor interviewed LPN-H, CNA-I and CNA-J who were at the nurse's station together. Surveyor asked what interventions are in place for R3's skin. LPN-H stated that repositioning is completed. R3 has an air mattress. The nurses follow treatment orders. CNA-I stated again that repositioning is completed and R3 uses regular pillows. Surveyor asked if R3 had a neck pillow. LPN-H and CNA-I both stated no. Surveyor asked if R3 had ever had a neck pillow in the past. All 3 staff members stated no. LPN-H stated that LPN-H was not sure that a neck pillow would be beneficial because he coughs and moves his head. On 6/26/25 at 11:45 AM, Surveyor interviewed LPN-E. LPN-E stated that LPN-E has been the wound nurse at the facility for one month and is still training. Surveyor asked what the process is when a new pressure injury is found. LPN-E stated the floor nurse will report the wound to the wound nurse. The floor nurse will assess the wound. The assessment includes measurements and description of the wound. The MD/NP will be notified as well as the resident/resident representative will be notified. The floor nurse will do the initial assessment and then the Assistant Director of Nursing (ADON) and the wound nurse would assess the wound that day or the next time they are in the building. On 6/26/25 11:57 AM, Surveyor interviewed floor nurse, LPN-G. Surveyor asked what the process is when a new pressure injury wound is found on a resident. LPN-G stated that there are multiple forms that need to be filled out including the risk for and change of condition form. LPN-G would notify the resident or resident representative and notify the residents physician. LPN-G would get an order for treatment. LPN-G stated that measurements would be taken but the full assessment is done by a Registered Nurse (RN). The assessment would include a description of the wound tissue, the measurements and the kind of wound it is, like pressure or trauma. On 6/26/25 at 12:03 PM, Surveyor interviewed Register Nurse (RN)-F. Surveyor asked what the process is when a new pressure injury is found on a resident. RN-F indicated that the nurse caring for the resident would fill out the risk management form and change of condition form. The nurse would complete a pain assessment. The wound would be measured and fully assessed and staged. RN-F indicated the facility has a book of recommended treatments that they will use for an initial treatment and then will reach out to the provider for full treatment orders. The care plan should be updated, and the wound team notified to be added to the wound rounds. On 6/26/25 at 1:55 PM, Surveyor interviewed Wound NP-C. NP-C informed Survey that NP-C comes to the facility every Friday to assess residents on the wound list. Surveyor asked if NP-C was aware that facility staff documented that R3 had developed an ear pressure injury on 5/2/25. NP-C looked back in documentation and NP-C was not aware on 5/2/25. NP-C stated that NP-C first evaluated R3's ear wound on 5/16/25 after R3 returned from the hospital. Surveyor asked what caused R3's ear wound. NP-C indicated that R3 always likes to lay R3's head to the left and the pressure on the ear caused the injury. Surveyor asked what interventions NP-C would expect to be in place. NP-C stated R3 is on an air mattress. NP-C stated a neck pillow is sometimes used, as well as other pillows; repositioning is important and NP-C stated that facility staff were doing that for R3. Surveyor asked if NP-C was aware that NP-C treatments were not followed as recommended, and the treatments were completed every Monday, Wednesday and Friday instead of daily from 5/16/25 through 6/6/25. NP-C was not aware. NP-C stated that NP-C will typically order a daily treatment on ears because the dressings fall off so easily but stated that 3 times a week could be appropriate. Surveyor asked if the 3 times a week treatment could have led to the decline in the ear wound noted on 5/30/25. NP-C stated it could've contributed but it is hard to say that is solely responsible for the change in the wound size. On 6/26/25 at 2:34 PM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked what is the expectation when staff find a new pressure injury. DON-B indicated that RN would measure, do the comprehensive assessment and stage the wound. DON-B stated that the nurse supervisors are the point person and are also on call on weekends are available to consult. Surveyor shared the concerns that R3's ear pressure injury was found on 5/2/25. A comprehensive assessment was not completed by facility staff before the resident went to the hospital on 5/7/25. There is no documentation that a MD was aware of the pressure injury until 5/4/25 when a treatment order was obtained. When R3 returned to the facility after the hospital stay, NP-C recommended daily treatments be completed. Facility staff continued to complete 3 times a week treatment from 5/16/25 through 6/6/25 despite NP-C recommendations. Surveyor asked DON-B if DON-B would expect provider orders to be followed. DON-B indicated that DON-B would expect that they be followed. On 5/30/25, the wound doubled in length. No additional interventions were put in place when the wound worsened. During survey, R3 has been observed multiple times without a neck pillow on and 3 staff members interviewed stated that R3 has never had a neck pillow. DON-B stated that DON-B has personally adjusted R3's neck pillow and knows that that intervention has been in place. DON-B indicated that maybe the neck pillow is in the wash so DON-B will look for the pillow. Surveyor asked if the neck pillow should have been in place at all times, DON-B indicated yes. On 6/6/26 at 3:15 PM, Surveyor informed NHA-A of the above concerns.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations, interviews, and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable envir...

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Based on observations, interviews, and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 (R5) of 3 residents observed with Enhanced Barrier Precautions (EBP). *R5 has a facility acquired pressure injury to the sacral area. On 6/26/25 Surveyor observed R5's wound treatment. Facility staff did not wear the proper Personal Protective Equipment (PPE) while performing R5's wound treatment. Findings include: On 6/26/25 at 11:40 AM, Surveyor observed Centers for Disease Control (CDC) signage outside of R5's room. CDC signage documented the following: Enhanced Barrier Precautions-Everyone must clean their hands before entering and prior to leaving room. Providers and Staff must also: Wear gloves and a gown for the following High-Contact Resident Care Activities. Dressing, Bathing/Showering, Transferring, Changing Linens, Providing Hygiene, Changing briefs or assisting with toileting, Device care or use: central line, urinary catheter, feeding tube, tracheostomy, Wound Care: any skin opening requiring a dressing. On 6/26/25 at 11:50 AM, Surveyor observed Licensed Practical Nurse (LPN)-G perform R5's wound treatment to the sacral area. Surveyor observed LPN-G don gloves prior to initiating R5's procedure. LPN-G did not don a disposable gown at this time. Surveyor observed LPN-G throughout R5's wound treatment. LPN-G performed hand hygiene appropriately throughout R5's wound treatment and when exiting R5's room. Surveyor did not observe LPN-G donning a gown at the time of R5's wound treatment. On 6/26/25 at 2:20 PM, Surveyor conducted interview with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B. Surveyor asked NHA-A and DON-B if staff should be donning gloves and gowns while performing high contact resident care activities such as wound treatments. NHA-A told Surveyor that they were aware that LPN-G did not properly don PPE while performing R5's wound treatment. Surveyor confirmed concern that LPN-G had failed to properly don appropriate PPE in accordance with CDC guidelines.
Jun 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0579 (Tag F0579)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, document review and staff interviews, the facility failed to ensure one of one (Resident (R) 2) family m...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, document review and staff interviews, the facility failed to ensure one of one (Resident (R) 2) family member (F1) was provided with a timely refund for paying privately prior to the approval of R2's Medicaid application for long-term care services. Findings include: Review of an email that was provided by the facility dated 03/14/25 and written by the Clinical Liaison/admission Coordinator indicated she was notified by R2's representative that the resident was approved by long-term care Medicaid coverage. Review of a document provided by the facility referred to as a sample admission Packet undated indicated, . Facility may provide information needed in applying for coverage under Medicare, Medicaid or third-party insurance, but you are responsible for applying for and maintaining coverage. For example, the daily basic rate will apply, and payment will be due from the Resident's personal funds while a Medicaid application is pending . The estimated Resident Liability will continue until Medicaid eligibility is established. If Medicaid coverage is retroactive for a period for which payment has already been made, the Facility will refund or credit any amount exceeding the amount due for the covered period. Excess payments will be returned by Facility within thirty (30) days of the establishment of Medicaid eligibility, unless such payment must be used in accordance with Medicaid eligibility requirements or must be applied to days of residency not retroactively reimbursed by Medicaid. Review of a document provided by the facility titled Resident Statement dated 06/02/25 indicated a payment was made to the facility on [DATE] in the amount of $2,350.00. The document indicated a second payment was made to the facility on [DATE] in the amount of $5,500.00. During an interview with the Business Office Manager (BOM) on 06/02/25 at 3:28 PM she explained that R2's FM1 shared a bank account with R2, and the funding source could not be determined for the resident. The BOM stated the representative applied for Medicaid for R2 early on in the resident's stay. The BOM stated R2 was initially covered by a Medicare Health Management Organization (HMO)/Advantage plan and the plan cut the resident's skilled services. BOM stated the resident's Social Security check was being sent to the facility for the patient portion of payment and from the patient portion, the resident received $40 per month. The BOM stated there was a delay in the state Medicaid program with the approval for coverage of R2, and R2 was considered private pay until the state Medicaid for long-term care coverage was approved. The BOM was asked about the language in the admission paperwork about refunds and the BOM stated she speaks with the resident and/or the family member about deposits and refunds and was unaware of what the language was in the admission paperwork for refunds. When asked about the status of the refund to FM1 the BOM stated to contact the Account Receivable Manager (ARM) with the corporate office since she was unaware if FM1 was given a refund. During interview with the Accounts Receivable Manager (ARM) on 06/03/25 at 2:30 PM, the ARM stated she was alerted to the balance due back to R2's FM1 on 05/30/25. The ARM stated she was new to the situation and was unaware of the details of the refund. The ARM explained that according to her records R2 was private pay during the following months: 12/24, 01/25, 02/25, 03/25. The ARM stated she was unaware of when R2 became covered by long-term care Medicaid but stated the Medicaid program was retroactive payment for her entire stay. During an interview with the Administrator on 06/04/25 at 1:18 PM, she stated R2's FM1 wrote two checks in the amount of $7853.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and facility policy review, the facility failed to ensure one (Resident (R)1) care plan out ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and facility policy review, the facility failed to ensure one (Resident (R)1) care plan out of a survey sample of 15, accurately reflected the resident's current status. This failure created an increased risk for the resident to receive care and services not appropriate for their current clinical condition. Findings include: Review of the facility's policy titled Care Plans, Comprehensive Person, Centered dated 03/22 indicated, . Assessments of residents are ongoing, and care plans are revised as information about the residents and the residents' conditions change. Review of R1's electronic medical record (EMR) titled admission Record located under the Profile tab indicated the resident was admitted to the facility on [DATE]. Review of R1's EMR titled Care Plan located under the Care Plan tab dated 01/08/24 indicated the resident's code status was a full code. Review of R1's EMR significant change Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/26/25 indicated the resident had a Brief Interview for Mental Status (BIMS) score of 11 out of 15 which revealed the resident was moderately cognitively impaired. Review of R1's EMR physician Orders located under the Orders tab dated 02/20/25 indicated the resident was a do not resuscitate (DNR). Review of R1's EMR referred to as a dashboard indicated the resident was a DNR. During an interview on 06/02/25 at 1:22 PM, R1's family member (F)1 stated the resident's code status was DNR and confirmed R1 was unable to make decisions for herself. During an interview on 06/02/25 at 1:26 PM, the Social Services Director (SSD) stated when a care conference was held the code status was discussed. The SSD confirmed that the resident was unable to make decisions for herself and F1 was the activated decision maker for the resident. During an interview on 06/02/25 at 2:14 PM, SSD stated she confirmed the care plan was not accurate. During an interview on 06/03/25 at 1:25 PM, the Director of Nursing (DON) stated her expectation was to have the correct code status on a resident's care plan.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, facility policy review, and Centers for Disease Control (CDC) guidance, the fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, facility policy review, and Centers for Disease Control (CDC) guidance, the facility failed to adhere to infection control practices and policies during wound care related to staff failing to perform hand hygiene during glove changes for one of two residents (Resident (R) 6) observed for wound care in the sample of 15 residents. In addition, the Respiratory Therapist (RP)1 failed to apply appropriate Personal Protective Equipment (PPE) prior to performing a respiratory treatment for one of one resident (R1) with a tracheostomy in the sample of 15 The deficient practice increased the risk for cross contamination and infections. Findings include: 1. Review of the facility's policy titled, Handwashing/Hand Hygiene revised October 2023 provided by the facility indicated, Hand hygiene is indicated: . before moving from work on a soiled body site to a clean body site on the same resident; and immediately after glove removal. Applying and Removing Gloves: Perform hand hygiene before applying non-sterile gloves. Hold the removed glove in the gloved hand and remove the other glove by rolling it down the hand and folding it into the first glove . Perform hand hygiene. During an observation of R6's wound care on 06/03/25 at 11:07 AM, the Assistant Director of Nursing (ADON) and Licensed Practical Nurse (LPN) 2 entered R6's room to perform wound care. Both nurses performed hand hygiene, donned gowns, and donned clean gloves. LPN2 positioned R6 on her side. ADON removed the soiled dressing. The ADON then removed the soiled gloves and donned clean gloves without performing hand hygiene. The ADON cleansed the wounds, then removed the soiled gloves, sanitized hands, and donned clean gloves. The ADON packed each wound. Both nurses then repositioned the resident in bed, removed their gloves, gowns, and sanitized their hands. Review of R6's admission record located under the Profile tab of electronic medical record (EMR) revealed R6 was admitted to the facility on [DATE] with diagnosis of hemiplegia. Review of the annual Minimum Data Set (MDS) located under the MDS tab of the EMR, with an Assessment Reference Date (ARD) of 04/01/25 with a Brief Interview for Mental Status (BIMS) score of 12 out of 15 which indicated the resident was moderately cognitively impaired. The MDS indicated a stage 3 pressure ulcer. Review of the Care Plan dated 07/22/24 located under the Care Plan tab in the EMR. indicated the resident had skin breakdown and was on Enhanced Barrier Precautions (EBP). During an interview on 06/03/25 at 11:28 AM, the ADON stated, When completing wound care the procedure is to wash hands, put on a gown, put on clean gloves, remove the soiled dressing, remove the soiled gloves, sanitize hands, cleanse the wound, remove gloves, sanitize hand, put on clean gloves, apply the clean dressing, remove gloves, gown, and hand sanitize. I should have sanitized hands during glove changes after I removed the soiled dressing and before cleansing the wound. I don't know why I didn't do that. During an interview on 06/03/25 at 1:30 PM, the Director of Nursing (DON) stated, The expectation is for hand hygiene to be completed between every glove change. After the nurse removes the soiled dressing, remove soiled gloves, perform hand hygiene, and apply clean gloves. 2. Review of the CDC website https://www.cdc.gov/long-term-care-facilities/hcp/prevent-mdro/faqs.html, dated 06/28/24 indicated, . Enhanced Barrier Precautions are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes. Enhanced Barrier Precautions involve gown and glove use during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as those at increased risk of MDRO acquisition (e.g., residents with wounds or indwelling medical devices). Yes. Enhanced Barrier Precautions are recommended for residents with indwelling medical devices or wounds, who do not otherwise meet the criteria for Contact Precautions, even if they have no history of MDRO colonization or infection and regardless of whether others in the facility are known to have MDRO colonization. This is because devices and wounds are risk factors that place these residents at higher risk for carrying or acquiring a MDRO and many residents colonized with a MDRO are asymptomatic or not presently known to be colonized. Review of the facility's policy titled Enhanced Barrier Precautions dated 12/24 indicated, Enhanced barrier precautions are utilized to prevent the spread of multi-drug-resistant organisms (MDROs) to residents.Indwelling medical devices include .tracheotomies. EBP employ targeted gown and glove use in addition to standard precautions during high contact resident care activities when contact precautions do not otherwise apply. Review of R1's EMR titled admission Record located under the Profile tab indicated the resident was admitted to the facility on [DATE] with a diagnosis of chronic and acute respiratory failure. Review of R1's EMR significant change MDS with an ARD of 02/26/25 located under the MDS tab indicated the resident had a BIMS score of 11 out of 15 which revealed the resident was moderately cognitively impaired. The assessment indicated that the resident required tracheostomy care. Observation on 06/02/25 at 2:09PM, RT1 performed hand hygiene and donned disposable gloves. RT1 did not don a gown. RT1 proceeded to place the nebulizer mask on R1's tracheostomy site and run the nebulizer treatment. During this observation, interview with RT1, she stated she typically dons a gown during any respiratory treatment and confirmed she did not don a gown at this time. Posted on the door of the resident's room was a sign titled Enhanced Barrier Precautions which indicated that staff were to don a gown and gloves when there were high contact care activities such as tracheostomy care. In addition, there was PPE hanging on R1's door which included gowns. During an interview on 06/03/25 at 1:25 PM, the DON stated it was her expectation that staff don proper PPE when performing direct care for a resident who was under EBP.
Mar 2025 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to notify the representative of a hospital transfer fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to notify the representative of a hospital transfer for one of two residents (Resident (R) reviewed for hospital transfer out of a total sample of 17. Findings include: Review of the facility's policy titled, Determining Decision-Making Capacity, revised 09/2017, revealed, . Physicians and staff shall collaborate to define each resident/patient's decision-making capacity . Residents/patients who lack decision-making capacity will have decisions made by an appropriately authorized substitute decision-maker. 3. The facility's care will be consistent with related clinical standards of practice and will comply with applicable laws and regulations related to determining decision-making capacity . Procedures 4. Based on these assessments and related discussions, and consistent with applicable laws and regulations, the physician and staff will define an individual's decision-making capacity and will document the basis for such conclusions in the medical record . Review of the facility's undated policy titled, Notice of Transfer or Discharge revealed, . To specify the timing and content of the notice of transfer or discharge to the resident, resident's representative, and state agencies . Review of R10's admission Record, located in the electronic medical record (EMR) under the Profile tab, revealed R10 was admitted to the facility on [DATE] with multiple diagnoses which included major depressive disorder recurrent, muscle weakness, polyneuropathy, Bacteremia, unspecified abnormalities of gait and mobility, Type 2 diabetes with diabetic proliferative diabetic retinopathy, polyneuropathy, palmar fascial fibromatosis, acquired absence of left great toe, acquired absence of other left toes. Review of R10's Activation for Power of Attorney for Healthcare (POA), provided by the facility, revealed the resident's family member was selected by the resident has the resident's Healthcare Power of Attorney on 12/02/16, and the Activation for Power of Attorney for Healthcare was invoked by the resident's Healthcare Provider on 01/28/25 and the psychologist on 02/06/25. Review of R10's clinical record revealed the resident was transferred to the hospital on [DATE]. There was no documented evidence that the family representative and POA was notified of the transfer. During the interview with the Administrator on 03/13/25 at 4:15 PM she confirmed that R10 had been transferred to the hospital on [DATE] and that the family representative and POA had not been notified of the transfer.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to protect the resident's right to be fre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to protect the resident's right to be free of staff to resident abuse for two of 17 residents (Resident (R ) 2 and R7) reviewed for abuse out of a total sample of 17. This failure created the potential for these and other residents to experience further abuse. Findings include: Review of the facility's undated Freedom from Abuse and Neglect Policy read, in pertinent part, Purpose: To prohibit abuse, neglect, exploitation of residents and misappropriation of property; and Definition: Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. 1. Review of R2's admission Record, dated 03/13/25 and found in the electronic medical record (EMR) under the Profile tab, revealed the resident was admitted to the facility on [DATE]. The resident's diagnoses included quadriplegia. Review of R2's quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 02/10/25 and found in the EMR under the MDS tab, indicated a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was cognitively intact. Review of the Misconduct Incident Report and Facility Investigation related to an allegation of verbal abuse by R2 and dated 01/19/25, revealed, resident alleging that nurse [Registered Nurse (RN3)] made statements to another employee outside his room and heard her say she refuses to care for him and had another nurse provide him his medications. He stated it caused him emotional anguish and (he) doesn't feel safe with her as the supervisor over his care. Executive Director (Administrator) received a report at this time and investigation was initiated immediately. Review of the investigation related to the alleged potential verbal/emotional abuse revealed a thorough investigation. The Investigation Conclusion revealed . the facility has determined the complaint is substantiated. The alleged RN (RN3) has been terminated. During an interview with R2 on 03/12/25 at 2:10 PM, R2 confirmed the above incident of alleged abuse, stated he reported the abuse to the Administrator via email (as per his usual method of communication with the Administrator), and confirmed he felt emotional anguish and unsafe when the event occurred. R2 stated the allegation had been resolved to his satisfaction and he currently felt safe in the facility. 2. Review of R7's admission Record, dated 03/13/25 and found in the EMR under the Profile tab, revealed the resident was admitted to the facility on [DATE]. The resident's diagnoses included type 2 diabetes and chronic obstructive pulmonary disease (COPD). Review of R7's quarterly MDS, with an ARD of 02/14/25 and found in the EMR under the MDS tab, indicated a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was cognitively intact. Review of the Misconduct Incident Report and Facility Investigation, dated 02/23/25, related to an allegation of staff to resident physical abuse perpetrated upon R7 by a staff member (Certified Nursing Assistant (CNA1), revealed, Staff member reported to Supervisor that she witnessed another CNA [CNA1] swat a resident on the hand when resident accidentally grabbed her arm and nails went into staff when repositioning resident. In addition, she stated that she heard alleged CNA using vulgar language with the resident while they were assisting to change her [R7]. Review of the investigation related to the alleged physical abuse revealed a thorough investigation. The Investigation Conclusion revealed: Due to physical contact [by CNA1] with resident we are substantiating physical abuse. The document indicated verbal abuse was not able to be substantiated for this incident. R7 was not able to be interviewed since she had been discharged from the facility. During an interview with the Administrator and Director of Nursing (DON) on 03/12/25 at 4:06 PM, the Administrator confirmed abuse had been substantiated for both R2 and R7 and that employees involved in both incidents were terminated. The Administrator and DON stated their expectation was residents would not be abused.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to ensure timely reporting of potential a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to ensure timely reporting of potential abuse for one out of 17 residents (Resident (R) R7) reviewed for abuse out of a total sample of 17. This failure created the potential for this and other residents to experience further abuse. Findings include: The facility's undated Freedom from Abuse and Neglect Policy read, in pertinent part, Staff will immediately report any suspicious event or injury that may constitute abuse, neglect, exploitation or misappropriation to the Executive Director (Administrator.) Review of R7's admission Record, dated 03/13/25 and found in the EMR under the Profile tab, revealed the resident was admitted to the facility on [DATE]. The resident's diagnoses included type 2 diabetes and chronic obstructive pulmonary disease (COPD). Review of R7's quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 02/14/25 and found in the EMR under the MDS tab, indicated a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was cognitively intact. Review of the Misconduct Incident Report and Facility Investigation, dated 02/23/25, related to an allegation of staff to resident physical abuse perpetrated upon R7 by a staff member (Certified Nursing Assistant (CNA1revealed, Staff member reported to Supervisor that she witnessed another CNA [CNA1] swat a resident on the hand when resident accidently grabbed her arm and nails went into staff when repositioning resident. In addition, she stated that she heard alleged CNA using vulgar language with the resident while they were assisting to change her [R7]. Review of the investigation related to the alleged abuse revealed the incident occurred on 02/23/25 at 5:30 AM; however, the potential abuse was not reported to facility administration until 02/23/25 at 7:30 PM, 14 hours after the incident occurred. During an interview with Registered Nurse Manager (RN4) on 03/13/25 at 3:39 PM, she stated the incident of potential physical abuse by CNA1 to R7 was reported to her by CNA 8 on the evening of 02/23/25 when CNA8 arrived for her night shift duties. RN4 confirmed she was the acting manager on that date and time and stated CNA4 reported the incident to her when CNA4 arrived at work and saw that CNA1 was on the schedule for that night. CNA8 reported another RN Manager (RN5) had actually been present in R7's room when the alleged abuse took place, so CNA8 thought RN5 had reported the abuse since he was in charge on that shift. RN4 indicated she had received any information about the alleged incident when she began her shift that day, and she called the Administrator right away to report the incident and was told at that time the incident had never been reported to administration. During an interview with the Administrator and Director of Nursing (DON) on 03/12/25 at 4:06 PM, the Administrator confirmed she did not receive a report of the alleged abuse until RN4 reported it to her on the evening of 02/23/25. The Administrator stated the alleged abuse was then immediately reported to the State Agency (SA) and local Law Enforcement. The Administrator confirmed the allegation of abuse against R7 was not reported timely to administration by staff. She stated RN5 and CNA1 had been terminated related to the incident and stated her expectation was that any suspected abuse was to be reported to administration immediately and alleged abuse was to be reported to the SA and Local Law Enforcement within two hours of the alleged occurrence.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to ensure one out of 17 residents (Reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review, and interviews, the facility failed to ensure one out of 17 residents (Resident (R) R2 reviewed in the sample received his medication routinely as ordered by his physician. This failure caused multiple medication errors during the resident's medication administration, which created the potential for this resident to experience significant negative physical effects related to the errors. Findings include: The facility's Medication Administration - General Guidelines Policy, dated 12/2019, read, in pertinent part, FIVE Rights - Right resident, right drug, right dose, right route and right time, are applied for each medication being administered. Review of R2's admission Record, dated 03/13/25 and found in the electronic medical record (EMR) under the Profile tab, revealed the resident was admitted to the facility on [DATE]. The resident's diagnoses included quadriplegia and orthostatic hypotension. Review of R2's quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 02/10/25 and found in the EMR under the MDS tab, indicated a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was cognitively intact. Review of R2's physician's orders, dated 09/08/24 and found in the EMR under the Orders Tab, revealed an order for the resident to receive Midodrine (an anti-hypotensive medication) 10 milligrams (MG) by mouth three times daily for hypotension (low blood pressure). The order indicated the midodrine was to be held (not given) if the resident's systolic blood pressure was above 110. Review of R2's Medication Administration Recor (MAR), dated 02/01/25 through 03/13/25 revealed the resident's Midodrine was administered on the following dates even though the resident's systolic blood pressure was above 110: On 02/02/24 at 7:00 AM, the medication was given even though R2's BP reading was 125/80; On 02/02/25 at 5:00 PM, the medication was given even though R2's BP reading was 125/80; On 02/14/25 at 12:00 PM, the medication was given even though R2's BP reading was 123/87; On 02/20/25 at 12:00 PM, the medication was given even though R2's BP reading was 152/76; and On 03/01/25 at 7:00 AM, the medication was given even though R2's BP reading was 151/89. During an interview with R2 on 03/12/25 at 2:10 PM, he confirmed his Midodrine had been administered to him even when his blood pressure was above the ordered parameter to receive the medication. He stated he could not remember specific dates but stated he was concerned that the errors could have a negative effect on his health by causing his blood pressure to get too high. During an interview with the Director of Nursing (DON) on 03/13/25 at 11:21 AM, she confirmed the above indicated medication errors had been made and stated her expectation was medication would be administered to all residents as ordered.
Dec 2024 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review., the facility did not ensure that 1 (R79) of 2 residents reviewed for discha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review., the facility did not ensure that 1 (R79) of 2 residents reviewed for discharge, had a discharge plan that was developed or implemented in an effective discharge planning process that focuses on the resident's discharge goals and resident safety. *R79 stated a desire to return home after being admitted to the facility. R79 was scheduled for discharge on [DATE] and 12/2/2024. R79's care plan was developed without including measurable objectives or defined interventions consistent with R79's needs and goals. Findings include: The facility policy, titled Discharge Planning Process, dated 1/10/2024, states: Procedure: 1. A Discharge plan of care will be developed for each resident and will be included as part of the Comprehensive Care Plan. 2. The discharge plan of care must: -Identify needs that must be addressed before the resident can be discharged , such as resident education, rehabilitation, and caregiver support and education. -Be re-evaluated regularly and updated when the resident's needs or goals change. -Document the resident's interest in, and any referrals made to the local contact agency. R79 was admitted to facility 11/08/2024 with a diagnosis of muscle weakness, lack of coordination, adult failure to thrive, type 2 diabetes, and gastrostomy status (surgical opening into the stomach for nutritional support also known as a G-tube). R79 has a history of chronic kidney disease requiring dialysis. R79's Minimum Data Set (MDS) assessment, dated 11/14/24, documents a Brief Interview for Mental Status (BIMS) of 15 indicating that R79 is cognitively intact for daily decision-making skills. The MDS indicates that R79 had functional level impairment to one side with upper extremities and is dependent on staff for showers, sit to lying, lying to sitting, sit to stand, bed to chair and toilet transfers. The MDS documents that R79 is frequently incontinent of urine and bowels. R79 requires a feeding tube and a therapeutic diet. R79 is at risk for pressure ulcers and has a history of pressure ulcers. R79's Discharge care plan, dated 11/14/2024, with a target date of 2/18/2025, states: R79 desires to discharge home with supports after rehab. Interventions include: - Identify any barriers to resident discharge goals and measures to work thru such barriers. - Identify education needs for resident/caregiver to assist with successful discharge. - Identify equipment needed to assist with successful discharge. - Identify if home services are needed for successful discharge. Surveyor noted, no specific barriers, education needs, equipment or home services were identified in R79's care plan. On 12/03/2024, at 09:46 AM, Surveyor observed R79 in bed with a pink wash basin on R79's chest, with the head of bed elevated. R79 stated R79 was feeling nauseous this morning and was spitting into the basin. R79 stated the last time R79 used a walker, or the toilet was last spring before R79 fell at home. Surveyor observed R79 had a hospital bed, walker, wheelchair, tube feeding pump and a Hoyer sling in the room. On 12/03/2024, at 10:35 AM, Surveyor interviewed certified nursing assistant (CNA)-M regarding R79. CNA-M stated that R79 always seems like R79 is sleeping, you don't see R79 up in a chair, and that when staff attempts to get R79 up in a wheelchair, R79 refuses. CNA-M stated the facility has not talked to CNA-M about discharge planning. CNA-M stated that R79 only eats ice and that R79 doesn't eat much food. CNA-M stated that R79 is tired a lot and that discharging R79 home would be tough. On 12/03/2024, at 11:23 AM, Surveyor interviewed Social Worker (SW)-K about R79's discharge care planning. SW-K stated SW-K does not change discharge care plans for short-term residents and that the discharge care plan will have short-term goals that don't change unless it's needed or if the resident would be moving to long-term care in the facility. SW-K stated that if R79 would be discharged home at this time, R79's durable medical equipment (DME) could be delivered but that R79's family member didn't want to obtain the equipment. SW-K stated that R79 had multiple orders to discharge but that at the time, therapy had stated that R79 was not safe for discharge R79's family stated they didn't want to be stuck with the bill and that R79 had also stated it was not safe for R79 to discharge. On 12/03/2024, at 11:57 AM, Surveyor interviewed R79 regarding discharge planning. R79 informed Surveyor that R79 not want to live at the facility and wants to go home, but that R79 wants the DME equipment and the care at home that is needed to be safe. Surveyor observed R79 spitting into a pink basin and complaining of nausea and vomiting. On 12/04/2024, at 01:19 PM, Surveyor interviewed SW-K regarding R79's discharge planning. SW-K stated that R79's barriers to discharge were that there was no education for home care or the tube feeding. SW-K stated that R79 does not need a tube feeding pump anymore because R79 will be switching to bolus tube feeding. Surveyor asked SW-K if R79 switching to bolus tube feeding will increase R79's nausea and vomiting concerns or if bolus tube feeding has already been attempted. SW-K replied that SW-K did not know. SW-K identified the durable medical equipment that R79 needed to be successfully discharged . Per SW-K, R79 would require a a hospital bed, Hoyer lift and bedside commode to be discharged home. SW-K identified home care services needed for discharge would be physical, occupational therapy and home health care. Surveyor noted that the barriers, education needs, equipment needs, or home care services were identified prior to Surveyor asking and were not listed on R79's care plan. On 12/4/2024, at 1:49 PM, Surveyor interviewed Nurse Practitioner (NP)-N who stated R79 wanted to discharge home to R79's family, but the discharge was delayed because family members were not ready. Surveyor informed NP-N that R79 was switching from a 12-hour tube feeding administration to a bolus tube feeding for discharge home. NP-N stated that NP-N was unaware of R79 having nausea and vomiting, as nursing staff did not inform NP-N aware of the issues caused by the change. On 12/04/2024, at 02:14 PM, Surveyor interviewed Registered Nurse (RN)-L regarding R79's bolus tube feeding. RN-L stated it would have a concern for R79 to discharge as R79's tube feeding orders were switched to a bolus from 75 cubic centimeters (CC) an hour administration and complaints of nausea, which was not addressed. On 12/04/2024, at 03:14 PM, Surveyor interviewed Nursing Home Administrator (NHA-A) who stated that there was a documentation issue as staff are not documenting the things they are doing for R79, as staff is not adding changes or updates to R79's plan of care. if you didn't put changes or updates on the care plan, that equals to it not being done. NHA-A acknowledged that the discharge planning process is the concern for R79. No additional information was provided as to why the facility did not ensure that R79 had a discharge plan that was developed or implemented in an effective discharge planning process that focuses on the R79's discharge goals and safety.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure residents who are unable to carry out activities ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure residents who are unable to carry out activities of daily living receive the necessary services to maintain good grooming for 1 (R50) of 19 resident's reviewed for ADL's (Activities of Daily Living). *R50's request for nail trim and face shave was not completed. The explanation for why R50 did not receive a beard trim and nails trimmed is that R50 refuses baths. R50 did not have a plan of care to address R50's refusals. The facility did not assist in providing personal hygiene that did not require a full bath to complete. Findings include: The facility policy titled Activities of Daily Living (ADLs), Supporting revised March 2018 documents: Policy Statement: Residents will provided [sic] with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADLs). Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming, and personal and oral hygiene. Policy Interpretation and Implementation: . 2. Appropriate care and services will be provided for residents who are unable to carry our ADLs independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with: a. Hygiene (bathing, dressing, grooming, and oral care) . R50 was admitted to the facility on [DATE] and has diagnoses that include hemiplegia and hemiparesis following cerebral infarction affecting the right dominant side, muscle weakness, lack of coordination, cognitive communication deficit, type 2 diabetes mellitus, and peripheral vascular disease. R50's admission minimum data set (MDS) dated [DATE] indicates R50 has intact cognition with a Brief Interview for Mental Status (BIMS) score of 15 and the facility assessed R50 to be dependent on at least one staff member with personal hygiene. R50 has an impairment to R50's upper extremities on the right side. The facility documented R50 did not have behaviors when assessed on 10/17/2024. On 12/2/2024, at 9:17 AM, Surveyor observed R50 sitting up in bed eating breakfast. R50 was observed to have long fingernails on the right and left hand. Surveyor asked if R50 liked R50's nails that length. R50 replied no and has requested to have them cut but staff never cut them. R50 stated that a request to be shaved was also made but he has not gotten a shave yet. R50's care plan for Assistance with ADLs r/t (related to) self-care deficit, weakness, hemiplegia initiated on 10/22/2024 has the following interventions: - Nail care PRN (as needed) - Staff to assist with the completion of ADL's on a daily basis. R50's certified nursing assistant (CNA) [NAME] has the following interventions under Safety: - Avoid scratching and keep hands and body parts from excessive moisture. - Keep fingernails short. On 12/4/2024, at 9:17 AM, Surveyor interviewed registered nurse unit manager (RN)-E who stated R50 refuses showers but was not aware they wanted nails cut and to be shaved. RN-E stated R50 has a behavioral care plan in place regarding R50's refusals with interventions in place. On 12/4/2024, at 9:41 AM, Surveyor interviewed CNA-F who stated R50 refuses showers sometimes and that is when nail care and shaving usually occurs. CNA-F stated nursing will cut the nails for residents that are diabetic, so not sure if nursing has cut R50's nails before. CNA-F stated R50 gets showers on Saturdays and will refuse those. CNA-F stated CNA-F has not asked R50 if R50 needed to be shaved or if wants nails trimmed. Surveyor reviewed R50's refusal care plan initiated on 11/19/2024 with the following focus: -The resident refuses therapy at times related to adjustment to nursing home. Surveyor noted a revision on 12/4/2024 (during the survey) to R50's care plan: -The resident refuses therapy and showers at times related to adjustment to nursing home. There were no interventions implemented regarding R50's refusal of showers. On 12/4/2024, at 2:08 PM, Surveyor shared concerns with director of nursing (DON)-B that R50 requested to have nails trimmed and face shaved and this has not been completed since admission on [DATE]. DON-B stated R50 has a tendency to refuse and that the care plan has been revised to indicate that. Surveyor informed DON-B that there was no documentation indicating that R50 refused to be shaved or have nails trimmed and the care plan was revised to state refusals of therapy and showers with no interventions for shower refusal. On 12/9/2024 the facility sent additional information to Surveyor. Surveyor received/reviewed SKIN MONITORING: Comprehensive CNA Shower Review sheets for R50. Surveyor noted the following documentation on the shower/skin monitoring sheets for R50: - 10/12/2024, for the section nail care completed- No, not needed at this time was circled. - 10/19/2024, nursing documented shower refused, bed bath given. Nail care completed- No, not needed at this time' was circled. - 10/26/2024, nursing documented refusal of shower and circled for nail care- No, not needed at this time. - 11/9/2024, nursing documented refused shower, bed bath given. No nail care status is documented. - 11/23/2024, nursing documented refused shower, bed bath given, hair cut and shave by family. Surveyor noted with the additional information, there is still concern that additional grooming was not offered to R50 or provided upon R50's request for nail care and shaving.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, the facility did not ensure 1 (R57) of 1 residents reviewed for Dialysis rec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record review, the facility did not ensure 1 (R57) of 1 residents reviewed for Dialysis received Dialysis care in accordance with professional standards of practice. *R57 did not have a MD (Medical Doctor) order for monitoring R57's Arterio-Venous (AV) Fistula for bruit (whooshing sound of blood flow) or thrill (palpable vibration of the blood flow) until 12/2/24, which was after the current Recertification Survey began. There is no evidence staff were monitoring R57's AV fistula site for bruit or thrill from the end of the last Recertification Survey (6/11/24) through 12/2/24. Findings include: Vascular Access Fact Sheet developed by the American Nephrology Nurses Association and copyrighted in 2023, documents, in part: . Measures can be taken to prevent clotting or infection to the access. Patency is assessed by feeling the 'thrill' or vibration of blood through the access or using a stethoscope to listen to the 'bruit' or 'whoosh' of blood through the access. The patient should be encouraged to check the access for a thrill at least daily . https://www.annanurse.org/download/reference/practice/vascularAccessFactSheet.pdf The facility policy titled, Hemodialysis Access Care with a revised date of September 2010 documents, in part: . Hemodialysis access devices are surgically placed and removed. Vascular access may be accomplished in one of three ways: Arterio-Venous Fistula (AVF) . AVF is the preferred method of vascular access. Access is created by surgically connecting an artery and a vein. The AVF is usually placed in the arm . Care involves the primary goals of preventing infection and maintaining patency of the catheter (preventing clots). To prevent infection and/or clotting: Keep the access site clean at all times . Check the color and temperature of the fingers, and the radial pulse of the access arm when performing routine care and at regular intervals. Check Patency of the site at regular intervals. Palpate the site to feel the thrill, or use a stethoscope to hear the whoosh or bruit of blood flow through the access . R57 was admitted to the facility on [DATE] with diagnoses that include, End Stage Renal Disease, Pneumonia, Chronic Obstructive Pulmonary Disease, and Neuromuscular dysfunction of the bladder. R57's Annual Minimum Data Set assessment dated [DATE] documents R57 has a moderate cognitive impairment. R57 receives dialysis for End Stage Renal Disease. R57's Dialysis Care plan with an initiation date of 12/22/22 documents the following pertinent interventions: Encourage resident to go for the scheduled dialysis appointments. Resident receives dialysis. NO IV/[Blood Pressure] to left arm [due to] fistula. Nurses: check vital signs and fill out dialysis communication sheet prior to resident leaving for appointment. Send binder with resident. Observe bruit and thrill to fistula as necessary/ordered/appropriate. Observe/document/report [as needed] any [signs/symptoms] of infection to access site . R57's Dialysis Care plan included the following intervention that was canceled on 4/14/23: Monitor Bruit and Thrill, notify MD promptly for any negative findings. R57's MD order with a start date of 3/6/24 and a discontinued date of 4/2/24 documents: Auscultate Bruit and Palpate Thrill every shift. R57's active MD order with a start date of 4/3/24 documents: Observe fistula site to Left Upper Arm for signs and symptoms of infection, edema, and bleeding. Notify MD of any abnormal findings. Every shift. R57's active MD order with a start date of 5/25/24 documents: Location of dialysis fistula Left Upper Arm. Surveyor noted R57's MD order for monitoring of bruit and thrill was discontinued and the intervention for monitoring bruit and thrill was canceled on R57's care plan. An active order and intervention were not entered after the order and intervention were discontinued. Surveyor reviewed R57's Medication Administration Record (MAR) and Treatment Administration Record (TAR) and did not locate documentation that staff were monitoring R57's AV fistula for bruit or thrill from 6/11/24 (The previous recertification survey) through 12/2/24 (the start of the current recertification survey). On 12/2/24, facility staff added the following MD order: Check bruit and thrill every shift. Surveyor noted that the order for monitoring of R57's AV Fistula was not added until after the current Survey had started. On 12/3/24 at 12:59 PM, Surveyor interviewed Nurse Technician (NT)-H. Surveyor asked what monitoring is completed on a resident with an AV fistula. NT-H stated that the AV fistula is monitored by stethoscope each shift to check for bruit. On 12/4/24 at 8:38 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-I. Surveyor asked what monitoring is completed on a resident with an AV fistula. LPN-I stated that surveyor should ask Unit Manager, Registered Nurse (RN)-E. Surveyor asked how often a nurse would need to check an AV Fistula for bruit or thrill. LPN-I stated, I'm not sure, that is a question you should ask Unit Manager, RN-E. On 12/4/24 at 8:17 AM, Surveyor interviewed Unit Manager, RN-E. Surveyor asked if monitoring of an AV Fistula included assessing for a bruit and/or thrill. RN-E indicated that staff should be monitoring for a bruit or thrill. Surveyor asked how often the monitoring should occur. RN-E stated that RN-E believed staff should assess the AV Fistula each shift, but RN-E wanted to check and make sure. On 12/4/24 at 9:31 AM, Unit Manager, RN-E returned to Surveyor. RN-E stated that staff should be assessing the AV Fistula for bruit and/or thrill each shift. On 12/4/24 at 8:44 AM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked what is DON-B's expectation of monitoring of an AV Fistula. DON-B indicated that residents with a fistula should have an order for monitoring bruit and/or thrill every shift. Surveyor informed DON-B that Surveyor could not locate documentation of assessing R57's AV fistula for bruit or thrill since the last recertification survey. DON-B indicated that R57 did have an admission to the hospital and believed that the order was not placed as an active order when R57 returned to the facility. DON-B stated that DON-B is completing education with staff to make sure that orders like this are not missed and that they are placed as an active order after being readmitted to the facility. On 12/4/24 at 8:50 AM, DON-B returned to Surveyor to inform surveyor that the facility conducted an audit over the weekend and identified that R57's monitoring of the AV Fistula was an issue. DON-B stated that because of the audit the MD order for monitoring was placed on Monday, 12/2/24. DON-B stated the facility identified the problem and corrected the problem and it is past non-compliance. Surveyor noted 12/2/24 is the start date of the survey. On 12/04/24 at 3:20 PM Surveyor informed Nursing Home Administrator (NHA)-A of the continued concern that R57 did not have evidence of R57's AV Fistula being monitored for bruit and/or thrill since the last recertification survey. NHA-A stated that the facility identified the issue during an audit conducted over the past weekend. NHA-A stated that facility staff spoke to the facility MD on Monday, 12/2/24, to make the MD aware of the concern. After that, the order for monitoring was placed in R57's medical record. NHA-A stated that NHA-A completed multiple steps to achieve past non-compliance. Surveyor informed NHA-A that because the concern was not corrected until after the start of the current survey and is current noncompliance. On 12/9/24, Surveyor received additional information from NHA-A. NHA-A sent 3 months worth of dialysis communication sheets completed on dialysis days. On the dialysis communication sheets, R57's fistula is, at times, documented as being assessed for bruit and/or thrill. Surveyor noted this assessment is not completed by the facility but by the dialysis clinic staff on the days of dialysis. Surveyor also noted NT-H, RN-E and DON-B stated that an AV fistula should be assessed each shift in the facility. Surveyor noted the facility entered an order for assessing the AV fistula each shift on 12/2/24 according to their stated practice.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure a sanitary environment was maintained to help pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure a sanitary environment was maintained to help prevent the potential development of infections for 1 (R71) of 7 residents observed during wound care. R71 was incontinent of liquid stool prior to Licensed Practical Nurse (LPN)-C doing a dressing change to R71's Stage 4 pressure injury to the coccyx. LPN-C did not provide incontinence care to clean the buttocks or intergluteal cleft prior to completing the dressing change potentially contaminating the dressing and introducing fecal matter into the Stage 4 pressure injury. Findings include: The facility policy and procedure titled Wound Care from Med-Pass ©2001 revised 2010 documents: Steps in the Procedure: . 11. Place one (1) gauze to cover all broken skin. Wash tissue around the wound that is usually covered by the dressing, tape or gauze with antiseptic or soap and water. 16. Discard disposable items into the designated container. Discard all soiled laundry, linen, towels, and washcloths into the soiled laundry container. Remove disposable gloves and discard into designated container. Wash and dry your hands thoroughly. The National Pressure Ulcer Advisory Panel (NPUAP) and the European Pressure Ulcer Advisory Panel (EPUAP) provide standards of practice in the prevention and care of pressure ulcers. The NPUAP and EPUAP publication of the Prevention and Treatment of Pressure Ulcers: Quick Reference Guide dated ©2014 documents: Introduction: Cleansing is an important first step in preparing the pressure ulcer wound bed to heal by removing surface debris and dressing remnants and allowing better wound visualization for assessment. Recommendations: 1. Cleanse the pressure ulcer at the time of each dressing change. 1.1. Cleanse most pressure ulcers with potable water (i.e., water suitable for drinking) or normal saline. 1.2. Consider using an aseptic technique when the individual, the wound or the wound healing environment is compromised. 1.3. Consider using cleansing solutions with surfactants and/or antimicrobials to clean pressure ulcers with debris, confirmed infection, suspected infection, or suspected high levels of bacterial colonization. 1.4. Cleanse pressure ulcers with sinus tracts/tunneling/undermining with caution. 2. Apply cleansing solution with sufficient pressure to cleanse the wound without damaging tissue or driving bacteria into the wound. 2.1. Contain and properly dispose of used irrigation solution to reduce cross-contamination. 3. Cleanse surrounding skin. 1.)R71 was admitted to the facility on [DATE] with diagnoses of cardiac arrest, dysphagia requiring a gastrostomy tube for nutrition, chronic respiratory failure requiring a tracheostomy, and diabetes and currently has a Stage 4 pressure injury to the coccyx which was acquired on 8/16/2023. R71 had a history of sepsis from the coccyx pressure injury. R71's Annual Minimum Data Set (MDS) assessment dated [DATE] documented R71 was unable to communicate and utilized a urinary catheter, a feeding tube, oxygen, suctioning, and a tracheostomy. R71 had a legal guardian. R71's Activities of Daily Living (ADL) Care Plan initiated on 8/17/2023 documented R71 was totally dependent on staff for all cares, bed mobility, and transfers. R71's Actual Skin Impairment Care Plan initiated on 8/7/2023 had interventions in place on 12/4/2024 that included: -18Fr Foley catheter for wound healing -Banana flakes three times daily for incontinence management -Change clothes/linens when damp or wet to prevent prolonged moisture to skin -Incontinence briefs to be left off when in bed -Provide incontinence care as needed to keep skin as clean and dry as possible; utilize barrier cream as ordered/needed to protect skin from incontinence. R71's Bowel Incontinence Care Plan initiated on 11/29/2023 had the intervention to check for incontinence with cares and provide peri-care after each incontinent episode as needed. On 11/27/2024 on the Wound - Observation Tool, nursing documented the Wound Nurse Practitioner (WNP) was present for wound rounds. The documentation on the Wound - Observation Tool and the Progress Note entered dated 11/27/2024 at 12:30 PM by the WNP into R71's medical record contained the same information. R71's Stage 4 pressure injury to the coccyx measured 5 cm x 3 cm x 2.9 cm with circumferential undermining with the deepest measurement at 9 o'clock of 4.5 cm with 100% granulation tissue to the wound bed. On 12/4/2024 at 8:07 AM, Surveyor accompanied LPN-C and Assistant Director of Nursing (ADON)-D into R71's room to observe wound care to R71's coccyx. LPN-C stated R71's pressure injury declined every time R71 was admitted to the hospital and would improve when back at the facility. LPN-C stated hospice was discussed with R71's family the last time R71 was admitted to the hospital, but R71's family refused hospice at that time. LPN-C stated the dressing to the coccyx consisted of Hydrofera blue with Optilock on top because there is a lot of drainage from the wound, and then a border foam dressing is placed over the top. R71 was observed lying in bed on an air mattress with heel boots on both feet. R71 did not have briefs on as per care plan. LPN-C, with the assistance of ADON-D, rolled R71 onto the left side exposing the buttocks. Surveyor observed R71 to have liquid stool, that was creamy in consistency, covering both buttocks and going up the intergluteal cleft towards the dressing on the coccyx. LPN-C removed the coccyx dressing exposing the open wound that measured approximately 4 cm x 4 cm x 2 cm with undermining to the entire circumference of the wound. LPN-C cleansed the inside of the wound, placed the Hydrofera blue dressing using a sweeping motion across the distal aspect of the wound closest to the liquid feces into the wound bed, tucking the foam into the undermining areas, placed the Optilock on top of the Hydrofera blue, and covered the entire dressing with a foam border dressing. LPN-C did not provide incontinence care to R71 to clean the feces from the buttocks and the intergluteal cleft before or after completing R71's dressing change. LPN-C and ADON-D rolled R71 onto R71's back onto the pad on the bed that was covered in liquid feces and covered R71 with a sheet. LPN-C and ADON-D left R71's room. Surveyor asked LPN-C why R71 was not cleaned prior to doing the dressing change. LPN-C stated LPN-C and ADON-D have to see seven more residents to do wound care on. Surveyor shared with LPN-C the concern feces was potentially introduced into the wound when the Hydrofera blue was placed into the wound. LPN-C stated LPN-C did not see any feces on the Hydrofera blue during wound care. LPN-C stated if feces was on the dressing, LPN-C cannot leave the dressing in place and would do the dressing over again. LPN-C and ADON-D went back into R71's room, rolled R71 onto the left side, and LPN-C removed R71's dressing. LPN-C showed Surveyor the Hydrofera blue that had been removed from R71's wound. The Hydrofera blue had dark spots where it was in contact with the wound bed. LPN-C stated that was blood from the wound and did not see any feces on the dressing. Surveyor shared the concern fecal bacteria may be present and not visible to the naked eye. LPN-C and ADON-D cleaned the liquid feces from R71's skin, changed the pad under R71, and LPN-C repeated the wound treatment. While LPN-C was cleansing the wound bed, R71 had another liquid stool. LPN-C cleaned the stool from the skin and completed the dressing change. On 12/4/2024 at 8:58 AM, Surveyor shared with Nursing Home Administrator (NHA)-A the observation of R71's wound care being completed by LPN-C and ADON-D. Surveyor shared with NHA-A the concern R71 had been incontinent of liquid stool prior to the dressing change and neither LPN-C nor ADON-D completed incontinence care before doing the dressing change potentially introducing fecal matter into the wound. NHA-A stated LPN-C and ADON-D had more residents that had to have wound care completed. NHA-A stated LPN-C had talked to NHA-A after Surveyor observed R71's dressing change. NHA-A stated R71 had already stooled three times that morning and had just been cleaned up earlier so LPN-C and ADON-D did the wound care and was going to let the aide know R71 needed to be changed. NHA-A stated LPN-C took a picture of the removed dressing and showed NHA-A there was no stool on the dressing. Surveyor shared with NHA-A the concern that even though feces was not visible on the dressing, there was a high potential of contamination due to the close proximity of the stool to the wound.
Aug 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility did not ensure 1 (R4) of 1 Residents reviewed for grievances has the right to voice grievances in writing, in a manner they prefer, and receive writte...

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Based on interview and record review the facility did not ensure 1 (R4) of 1 Residents reviewed for grievances has the right to voice grievances in writing, in a manner they prefer, and receive written grievance decisions. On 4/29/24 the facility issued a letter to residents and/or their representatives informing them they would not accept grievances emailed to the facility. Resident's grievances do not include whether their issues were confirmed or not confirmed and the date written decisions were issued to the individual with the grievance/concern Findings include: The facility's policy titled, Grievance/Concern Process and not dated under procedure documents: 1. The facility must notify the residents individually or through posting in prominent locations throughout the facility of the right to file grievances orally (meaning spoken) or in writing; the right to file grievances anonymously; the contact information of the grievance officer with whom a grievance can be filed, that is his or her name, business address and business phone number; a reasonable expected time frame for completing the review of the grievance; the right to obtain a written decision regarding his or her grievance; and the contact information on independent entities with whom grievances can be filed, that is, the pertinent Stage agency, Quality Improvement Organization, State Survey Agency and State Long Term Care Ombudsman program or protection and advocacy system. 7. The Grievance Officer will ensure that all written grievance decisions include the date the grievance was received, a summary statement of the grievance, the steps taken to investigate the grievance, a summary of the pertinent findings or conclusions regarding the residents concern(s), a statement as to whether the grievance was confirmed or not confirmed, any corrective action taken or to be taken by the facility as a result of the grievance, and the date the written decision was issued. R4's diagnoses include quadriplegia and anxiety. The quarterly MDS (minimum data set) with an assessment reference date of 8/12/24 has a BIMS (brief interview mental status) score of 15 which indicates cognitively intact. On 8/27/24, at 12:16 p.m., Surveyor interviewed R4. R4 informed Surveyor at the end of April he received a letter from the facility that grievances can't be emailed anymore. R4 informed Surveyor the facility said there are certain issues that need to be resolved in a timely manner and email causes delay. Surveyor asked R4 if he still has this letter. R4 explained he had the paper copy but it got wet. R4 informed Surveyor he thought he had a copy on his IPad and would look for it. On 8/27/24, at 1:23 p.m., Surveyor reviewed the facility's June to August 2024 grievance log. Surveyor noted there are no grievances for R4 during June 2024, there is one grievance dated 7/14/24 on the July 2024 log, and one grievance dated 8/20/24. On 8/27/24, at 2:14 p.m., Surveyor asked R4 after he received the April 2024 letter indicating grievances can't be emailed did he receive another letter indicating that grievances via email are now accepted. R4 replied no if they changed it I don't know. On 8/27/24, at 3:36 p.m., Surveyor received R4's grievances dated 7/14/24 & 8/26/24. Surveyor noted the 7/14/24 grievance does not include whether the grievance was confirmed or not confirmed and the date the written decision was issued to R4. Surveyor noted the 8/26/24 grievance does not include whether the grievance was confirmed or not confirmed, the date the written decision was issued to R4 and on the back of this grievance is a handwritten notation which documents Resident not satisfied with receiving/not sending grievances via email. On 8/27/24, at 6:08 p.m., Surveyor reviewed an email from R4 with the April 29, 2024 letter attached. Prior NHA (Nursing Home Administrator)-F's 4/29/24 letter includes in part We write to inform you that there will be an upcoming adherence to our policy as it related to the grievances effective immediately. Per requirements and our facility policy, a resident or resident representative who wishes to complete a grievance/concern form may do so by filling out the form in writing or by relaying the concern verbally to a staff member. This grievance form is then submitted immediately to a supervisor in the facility for appropriate investigation and follow up. We take each and every concern very seriously, and your feedback is important to us. This is why it is so vital we maintain consistency in the submission of your concerns. Per State and Federal requirements, grievances of a certain nature require immediate investigation and reporting. Emailing concern forms could result in a potential delay in response and lead to non-compliance, therefore will no longer be accepted On 8/29/24, at 9:45 a.m., Surveyor asked NHA (Nursing Home Administrator)-A if she is the grievance officer. NHA-A replied yes. Surveyor asked NHA-A to explain how a resident or their representative would file a grievance. NHA-A explained they have a couple ways to report. There are paper forms at the nurses station if the resident is mobile can fill out or they can ask nursing staff including a CNA (Certified Nursing Assistant) to fill out the grievance form. Surveyor asked if a grievance can be emailed. NHA-A replied I believe they changed it awhile ago and explained they let residents know they are not to email. NHA-A explained if an email is sent on Friday, the email isn't picked up until Monday then they are pass the time to report. NHA-A stated we don't want the email, due to the potential, to lag. NHA-A informed Surveyor she thinks they changed it because this happened once. NHA-A informed Surveyor Assistant NHA-C handles grievances. On 8/29/24, at 10:23 a.m., Surveyor met with R4 to discuss the facility's grievance process. R4 informed Surveyor SSD (Social Service Director)-H informed him they don't have to put exactly what he says on the grievance form and they can just paraphrase it. R4 informed Surveyor he was told by ADON (Assistant Director of Nursing)-I he can't get a copy of the grievance because that's their policy. Surveyor informed R4 Surveyor had reviewed his grievance dated 7/14/24 and asked how this grievance was filed. R4 explained Scheduler-G was the MOD (manager on duty) and she stopped in my room to see if I had any concerns. R4 informed Surveyor he spoke with her about the bugs and Scheduler-G said she would write up a grievance. Surveyor inquired how the 8/26/24 grievance was written up. R4 informed Surveyor this grievance was with RN (Registered Nurse) Supervisor-D. R4 explained his call light was not answered, he didn't get his supper tray when they were being passed, and told RN Supervisor-D he wanted her to file a grievance. Surveyor asked R4 what are his concerns with not being able to email his grievances to the facility. R4 informed Surveyor it's discriminatory, violates his right to write a grievance stating I can't physically write because of my hands. R4 also explained not being to email doesn't allow him to keep track of grievances as the facility won't provide him with a copy of the grievance and by not being allowed to write the grievance in his own words the facility can downplay his concerns especially when waiting for someone to respond to his requests. R4 also informed Surveyor if someone is disrespectful he can put in his own words what occurred and if the facility writes the grievance it allows for misinterpretation or downplaying. Surveyor asked if anyone from the facility has spoken to him about being able to email his grievances. R4 replied no, no one told me I can send emails only said they are working on it. On 8/29/24, at 11:47 a.m., Surveyor asked Assistant NHA-C about the facility's grievance process. Assistant NHA-C informed Surveyor they are posted in the nurses station; on the first floor the grievance forms are across from the nurses station where they are accessible. Once they are filled out they are given to a staff member who places the grievance form in the mailbox. Surveyor inquired what mailbox. Assistant NHA-C explained either his, DON (Director of Nursing)-B, SSD-H or NHA-A. Surveyor asked what if the resident can't fill out the grievance form. Assistant NHA-C informed Surveyor a staff member will fill it out. Surveyor asked Assistant NHA-C if Surveyor was a family member could Surveyor email a grievance. Assistant NHA-C replied no. Surveyor asked if I was a resident could I email a grievance. Assistant NHA-C replied no and explained the facility gave out letters to stop emailing grievances. Assistant NHA-C informed Surveyor if he doesn't come in for three days the email is just sitting there. Assistant NHA-C informed Surveyor they are in the process of changing the process. Assistant NHA-C explained they are going to have a grievance email address which will go to NHA-A, himself, DON-B, ADON-I, and believes SSD-H is on there. Assistant NHA-C informed Surveyor they will be educating those residents who want to email grievances and have them sign an acknowledgment. Surveyor asked how many residents want to email their grievances. Assistant NHA-C informed Surveyor he believes two or three. On 8/29/24, at 2:21 p.m., Surveyor asked Assistant NHA-C after the facility has completed the investigation for a resident's grievance do they provide the resident with a written grievance decision. Assistant NHA-C replied no.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility did not report 1 (R6) of 3 incidents to the State survey agency and/or Nursing Home Administrator during the required timeframe. An allegation of verb...

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Based on interview and record review the facility did not report 1 (R6) of 3 incidents to the State survey agency and/or Nursing Home Administrator during the required timeframe. An allegation of verbal abuse and possible neglect on 7/10/24 was not reported to NHA (Nursing Home Administrator)-A or the State agency until 7/16/24 which was 6 days after the incident occurred. Findings include: The facility's policy titled, Freedom from Abuse and Neglect not dated under Reporting and Response documents: 1. Allegations will be reported to the Executive Director immediately. 2. The facility will report all alleged violations and substantiated incidents to the state agency and to all other agencies as required and will take all necessary corrective actions depending on the results of the investigation. R6's diagnoses includes epilepsy, anoxic brain injury, and depression. The quarterly MDS (minimum data set) with an assessment reference date of 8/8/24 has a BIMS (brief interview mental status score of 14 which indicates cognitively intact. The Facility's investigation for Resident Name documents [R6's name] and allegation/incident (brief description) documents Verbal Abuse Allegation. Date of allegation/incident documents 7/10/24 and date allegation/incident reported documents 7/16/24. Under allegation/incident reported summary includes documentation of Writer received a call that a staff member engaged in verbal abuse with a resident one week prior. Investigation was initiated immediately. Upon receiving the complaint, the caregiver was immediately sent home. ADON (Assistant Director of Nursing) proceeded to ensure resident felt safe in the building while Unit Manager reported it to the ED (Executive Director). Resident was asked if he felt safe in the building, he stated yes. Resident was asked if he recalled anyone yelling at him within the last 2 weeks or recently, he stated no. Resident was asked if he had any concerns with caregiver [CNA-J's first name], resident stated no. Resident was asked if he is scared of anyone in the facility, resident stated he is not. Resident continued on throughout the day with visiting resident and staff like he does at baseline. All parties were notified regarding the allegation. Resident was referred to psych services for evaluation to determine if this incident had any ill effect on his mood or psychosocial well being. ADON interviewed the Med Tech [E's initials] who reported the allegation. [Med Tech-E's initials] stated that she was on her med cart when she heard the accused caregiver say that's why I am not going to change you now. [Med Tech-E's initials] states she then proceeded to go intervene and separate the resident and staff member and also assist with the cares. On 8/28/24, at 9:51 a.m., Surveyor interviewed Med Tech-E on the telephone regarding an incident of R2's medication cards being removed from the medication cart on 7/10/24. (Cross-reference F755). Med Tech-E informed Surveyor she left her medication cart on 7/10/24 as she witnessed abuse. Med Tech-E indicated she ran to the resident as a staff member was screaming at him. Med Tech-E informed Surveyor she reported the abuse to RN (Registered Nurse) Supervisor-D. Surveyor asked Med Tech-E who was the resident & staff and what happened. Med Tech-E explained CNA-J was standing over R6 stating that's why I'm not going to change him. CNA-J was screaming at R6. Med Tech-E informed Surveyor R6 was soiled up to his stomach. Med Tech-E informed Surveyor DON (Director of Nursing)-B asked her why she didn't call the Administrator. Med Tech-E informed Surveyor she honestly didn't know she was suppose to notify the Administrator as she told the supervisor who is a RN. Med Tech-E stated it was abuse. On 8/28/24, at 2:27 p.m., Surveyor met with RN Supervisor-D. Surveyor asked on 7/10/24 when Med Tech-E left the medication cart unlocked did Med Tech-E say why she left the medication cart. RN Supervisor-D informed Surveyor she can't recall at this moment. Surveyor asked RN Supervisor-D if Med Tech-E told her a staff member was yelling at R6. RN Supervisor-D asked Surveyor do you have what I wrote and informed Surveyor she can't remember. On 8/29/24, at 11:26 a.m., DON (Director of Nursing)-B informed Surveyor she has RN Supervisor-D on the telephone. DON-B asked RN Supervisor-D if she wants to explain the night of the 10th (July 10, 2024) with R6. RN Supervisor-D explained she got off the elevator, looked down south hall, looked to left and saw a medication cart was opened with no nurse at the cart. RN Supervisor-D indicated the narcotics drawer was open, she counted the number of cards and took 2 cards out. RN Supervisor-D indicated she flagged Med Tech-E down. Med Tech-E came to the cart and Med Tech-E minimally acknowledged what she was saying to her about the cart being unlocked. Surveyor asked RN Supervisor-D what Med Tech-E told her as to why she left the medication cart. RN Supervisor-D informed Surveyor at first she didn't give a reason. RN Supervisor-D then explained LPN (Licensed Practical Nurse)-K came over, could hear what she was saying to Med Tech-E and told Med Tech-E yes she's right but couldn't remember exactly what he said. RN Supervisor-D informed Surveyor Med Tech-E stated I have a resident being abused. DON-B asked RN Supervisor-D abused or yelling. RN Supervisor-D then stated yelling. On 8/29/24, at 2:56 p.m. NHA-A, Assistant NHA-C, DON -B, ADON-I, and Monitor-L were informed Med Tech-E was aware of an allegation of verbal abuse and possible neglect on 7/10/24 and NHA-A & the State agency was not notified until 7/16/24.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility did not ensure 1 (R2) of 2 Residents received prescribed medication as ordered by the physician. On 7/10/24 the medication cart and narcotics drawer w...

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Based on interview and record review the facility did not ensure 1 (R2) of 2 Residents received prescribed medication as ordered by the physician. On 7/10/24 the medication cart and narcotics drawer were observed open & unlocked. RN (Registered Nurse) Supervisor-D removed 2 medication cards from the narcotics drawer of the unlocked medication cart for R2. R2 did not receive her Tramadol HCL 50 mg (milligrams) and Lorazepam 0.25 mg as ordered by the physician during the evening medication pass. Findings include: The facility's policy titled, Medication Administration -General Guidelines and dated March 2021 under procedures for B. Administration #2 documents Medications are administered in accordance with written orders of the prescriber. #16 documents During administration of medications, the medication cart is kept closed and locked when out of sight of the medication nurse or aide. No medications are kept on top of the cart. The cart must be clearly visible to the personnel administering medications, and all outward sides must be inaccessible to residents or others passing by. In addition, privacy is maintained always for all resident information (e.g., MAR (medication administration record)) by closing the MAR book/covering the MAR sheet or computer screen when not in use. R2's diagnoses includes dementia, major depressive disorder, and anxiety disorder. The quarterly MDS (minimum data set) with an assessment reference date of 6/24/24 has a BIMS (brief interview mental status) score of 7 which indicates severe cognitive impairment. R2's physician orders include with an order date of 9/29/23 Lorazepam Tablet 0.5 mg (milligrams) Give 0.5 tablet by mouth two times a day for anxiety, Give Lorazepam 0.25 mg twice daily and with an order date of 2/14/24 Tramadol HCL Tablet 50 mg Give 1 tablet by mouth three times a day for pain. Surveyor reviewed R2's July MAR (medication administration record) and noted on 7/10/24 for Lorazepam at 1600 (4:00 p.m.) documents 9 with Med Tech-E's initials. Code 9 is other/see nurses note. On 7/10/24 for Tramadol pain level is 0 and 1900 (7:00 p.m.) documents 9 with Med Tech-E's initials. The order note dated 7/10/24, at 2045 (8:45 p.m.), by Med Tech-E documents Lorazepam Tablet 0.5 mg Give 0.5 tablet by mouth two ties a day for Anxiety. Give Lorazepam 0.25 mg twice daily. Med (medication) not available. The order note dated 7/10/24, at 2046 (8:46 p.m.), by Med Tech-E documents Tramadol HCL Tablet 50 mg. Give 1 tablet by mouth three times a day for pain. Med not available. Surveyor reviewed R2's Lorazepam 0.5 mg tab Half tab (0.25 mg) by mouth twice daily Controlled Drug Receipt Record/Disposition form for time period 6/18/24 to 7/18/24. Surveyor noted the last dose of Lorazepam R2 received on 7/10/24 was at 0730 (7:30 a.m.) with the next dose being administered on 7/11/24 at 0745 (7:45 a.m.). R2 did not receive the 2nd dose of Lorazepam with a scheduled time of 1600 (4:00 p.m.). Surveyor reviewed R2's Tramadol HCL 50 mg tablet Controlled Drug Receipt Record/Disposition form for time period 7/6/24 to 7/17/24. Surveyor noted the last dose of Tramadol R2 received on 7/10/24 was at 1200 (12:00 p.m.) with the next dose being administered on 7/11/24 at 0745 (7:45 a.m.). R2 did not receive the 3rd dose of Tramadol on 7/10/24 with a scheduled time at 1900 (7:00 p.m.). On 8/28/24, at 9:51 a.m., Surveyor interviewed Med Tech-E on the telephone. Surveyor informed Med Tech-E Surveyor had spoken to a CNA (Certified Nursing Assistant) who informed Surveyor she had observed RN Supervisor-D remove two medication cards from her medication cart. Surveyor asked Med Tech-E if on 7/10/24 R2's medication cards were removed from the medication cart. Med Tech-E informed Surveyor she left her medication cart unlocked on 7/10/24 as she witnessed abuse. Med Tech-E informed Surveyor after the incident she came back to her cart and started passing medication. Med Tech-E informed Surveyor she counted the narcotic cards when she got there and knew two cards were missing for R2. Med Tech-E informed Surveyor she called pharmacy and was told they sent her supply. Med Tech-E informed RN Supervisor-D R2's medication is missing. Med Tech-E indicated RN Supervisor-D gave her the two narcotic medication cards telling her here you go I was teaching you a lesson. Med Tech-E informed Surveyor she didn't think it was funny and asked RN Supervisor-D why did you do that to me. Med Tech-E informed Surveyor RN Supervisor-D stated I was trying to teach you a lesson. Med Tech-E indicated RN Supervisor-D stated she would strike out what she documented and to give R2 the medication. On 8/29/24, at 8:11 a.m., Surveyor reviewed Med Tech-E's statement dated 8/2/24. This statement documents On July 10, 2024 during my PM shift I was in the middle of my med pass when I witness an incident occur between a resident and staff. As I walked off from my med cart to go to see what was going on between staff and resident, the RN Supervisor [RN Supervisor-D's name] took two narc cards out of my narcotic drawer for resident in room [number]. Once everything calm (sic) down with the situation I was dealing with, is when I noticed my cart didn't have any of her narcs in it. I told [name of RN Supervisor-D] that I needed her medication and could she get me a dose out of the pyxis. Once [name of RN Supervisor-D] saw that I had checked off that the med wasn't available and had begin (sic) to call pharmacy she pulled the two cards out and said she was teaching me a lesson. She told me she would strike out what I charted and told me to give the resident the medication which was a hour later after I had put that it wasn't available . On 8/29/24, at 2:56 p.m., NHA-A, Assistant NHA-C, DON -B, ADON-I, and Monitor-L were informed R2 did not receive on 7/10/24 Lorazepam 0.25 mg at 4:00 p.m. and Tramadol 50 mg at 7:00 p.m.
Jun 2024 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility did not ensure that residents who entered the facility with li...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility did not ensure that residents who entered the facility with limited range of motion received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion for 1 of 1 (R47) residents reviewed for range of motion. R47 was not wearing her palm protectors during survey. Findings include: R47 admitted to the facility on [DATE] with diagnoses that include Bipolar Disorder, Idiopathic Peripheral Autonomic Neuropathy, Type 2 Diabetes Mellitus, Morbid Obesity, Hypertension, Cerebral Infarction and Disruptive Mood Dysregulation Disorder. The facility policy titled Resident Mobility and Range of Motion revised July 2017 documents (in part) . .2. Residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM (range of motion). 5. The care plan will include specific interventions, exercises, and therapies to maintain, prevent avoidable decline in, and/or improve mobility and range of motion. 6. Interventions may include therapies, the provision of necessary equipment, and/or exercises and will be based on professional standards of practice and be consistent with state laws and practice acts. 7. The care plan will include the type, frequency, and duration of interventions, as well as measurable goals and objectives. R47's Annual Minimum Data Set (MDS) dated [DATE] and Quarterly MDS dated [DATE] document: Functional Limitation in Range of Motion - impairment both sides upper extremity and lower extremity. R47's care plan documents: (R47) requires a restorative program for splints to prevent further loss of movement and ensure proper limb alignment - revised 10/22/21. (R47) requires a functional maintenance program for splints to prevent further loss of movement and ensure proper limb alignment - revised 10/13/23. Interventions: NURSING MAINTENANCE SPLINT/BRACE: Bilateral palm protectors to be applied daily and removed for meals and hygiene. Pt (patient) will request nsg (nursing) to doff (remove) throughout day. Wear as tolerated - revised 5/8/24. R47's [NAME] as of 6/4/24 documented: Nursing Maintenance Splint/Brace: Bilateral palm protectors to be applied daily and removed for meals and hygiene. Pt will request nsg to doff throughout day. Wear as tolerated. On 6/3/24 at 9:57 AM during interview with R47, Surveyor noted several fingers on both hands are contracted. R47 reported she had a stroke a few years ago and her fingers became contracted after the stroke, but she can feed herself. Surveyor asked R47 if she wears any splints or anything on her hands. R47 stated: Yes, I'm supposed to have them on my hands, I don't know where they are. On 6/4/24 at 10:09 AM Surveyor noted the door to R47's room was closed. Surveyor knocked, announced self, and looked inside. R47 was asleep, lying on her right side, wearing a gown. Surveyor noted her (consumed) breakfast tray was on the bedside table. Surveyor noted R47 was not wearing splints or palm protectors on either hand. On 6/4/24 at 1:32 PM Surveyor observed R47 sitting in her wheelchair in the elevator with a staff member. R47 was dressed and well groomed. Surveyor complimented her on appearance, R47 thanked Surveyor. R47 reported she was going to sit outside and get fresh air for a while. Surveyor noted R47 was not wearing splints or palm protectors on either hand. On 6/4/24 at 2:12 PM Surveyor spoke with Therapy Director-D who reported R47 was most recently seen by OT (Occupational Therapy) in February 2024 and there were no recommended changes regarding her palm protectors. Therapy Director-D stated: She should be wearing them. I believe she takes them off to eat because she can feed herself. On 6/5/24 at 3:32 PM Surveyor observed R47 sitting in her wheelchair next to the first-floor nurse's station. R47 was dressed and well groomed. Surveyor noted R47 was not wearing splints or palm protectors on either hand. R47's June 2024 Treatment Administration Record (TAR) documents: CNA (Certified Nursing Assistant) to [NAME] (put on)/Doff Bilateral Palm protectors daily. On in the am, off in the pm as tolerated. Inspect skin and perform hand hygiene upon removal. Two times a day - start date 5/13/24. Times: 7:00 AM and 4:00 PM. Surveyor noted a check mark next to 7:00 AM on 6/3/24, 6/4/24 and 6/5/24. Surveyor had no observations of R47 wearing palm protectors on the dates indicated and there was no documentation of refusal. Point Click Care (PCC) Tasks document: CNA to Don/Doff Bilateral palm protectors daily. On in the am off in the pm as tolerated. Inspect skin and perform hand hygiene upon removal. Surveyor noted there was no documentation indicating palm protectors were applied on 6/3/24 or 6/4/24 and no documentation R47 refused. On 6/6/24 at 7:52 AM Surveyor noted PCC tasks now have check mark next to N/A (not applicable on 6/3/24, a check mark next to yes on 6/4/24 times 1:51 PM and 8:51 PM, and a check mark next to yes on 6/5/24 times 1:59 PM and 7:20 PM. Surveyor had no observations of R47 wearing palm protectors on the dates indicated and there was no documentation of refusal. On 6/6/24 at 7:56 AM Surveyor noted a progress note entered on 6/4/24 at 2:32 PM by Assistant Director of Nursing (ADON)-C which documented: CNA to Don/Doff Bilateral Palm protectors daily. On in the am off in the pm as tolerated. Inspect skin and perform hand hygiene upon removal. Two times a day. Resident refuses to wear bilateral palm protectors. On 6/6/24 at 8:58 AM Surveyor advised ADON-C of concern regarding observations of R47 not wearing splints or palm protectors while on survey. Surveyor advised staff signed on the TAR that R47's palm protectors were applied and there was no documentation of refusal. PCC tasks documented palm protectors were applied and there was no documentation of refusal. ADON-C stated: Yeah, she does not wear them. Surveyor advised ADON-D her progress note on 6/4/24 indicated refusal, however there was no other documentation of R47's refusal and staff signed on the TAR and PCC the palm protectors as applied. ADON-C stated: I just know she doesn't like to wear them because she likes to eat snack throughout the day. I don't know why they're signing it out if she isn't wearing them, we'll have to do some education. No additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility did not ensure it's medication error rate is not 5 percent or greater. The facility had a medication error rate of 6.45% affecting 1 of 4...

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Based on observation, interview and record review the facility did not ensure it's medication error rate is not 5 percent or greater. The facility had a medication error rate of 6.45% affecting 1 of 4 (R76) residents observed during medication pass. R76 was administered medications crushed, which is contraindicated. Findings include: The facility policy titled Specific Medication Administration Procedures dated March 2021 documents (in part) . .Purpose: To administer oral medications in a safe, accurate and effective manner. Special Considerations: A. Refer to crushing guidelines (See Appendix 1: Medication Crushing Guidelines) prior to crushing any medication for assurance that it can be pulverized. B. Appendix 1: Medication crushing guidelines dated March 2021 documents (in part) . .Medications that should not be crushed or chewed: The solid dosage forms of many medications should not be crushed or chewed for a variety of reasons. When a resident's condition prohibits the administration of solid dosage forms (tablets, capsules, etc.), the nurse administering the medication should check to see that there is no contraindication to crushing the medications in question. If crushing is contraindicated, the nurse should consult the pharmacist for assistance in obtaining the medication in liquid form or a form that allows crushing, if possible, and obtain a physician's order to change dosage forms and directions. The rationale for not crushing or chewing some medications include: D. Timed Release Tablets are designed to release medication over a sustained period, usually 8 to 24 hours. These formulations are utilized to reduce stomach irritation in some cases and to achieve prolonged medication action in other cases. In either case these tablets should not be crushed. Some specific types of timed-release tablets include the following: 1). Slow-Release Core: The outer coating may dissolve immediately to provide an initial dose of medication followed by the slow dissolving of the tablet core to provide a prolonged dose of medication. 2). Mixed-Release Granules: A tablet made of individual granules with varying rates of dissolution, compressed together. 3). Multilayer Tablets: Are usually composed of two or three layers with one layer designed to dissolve rapidly to provide immediate action and the remaining layers dissolving at much slower rates to provide sustained release. 4). Porous Inert Carriers: Are plastic or wax matrix tablets with thousands of passages tilled with medication. The medication leaches out of the passages very slowly. It should be noted that with some products the plastic or wax tablet may be found in a resident's stool. This is a normal finding with this type of formulation. 5). Osmotic Pup Tablet: Osmotic pump drug delivery systems (OPS) utilize osmotic pressure as the driving force for the delivery of drugs. The formulation of this system mainly consists of an osmotic core, which is coated with a semi-permeable membrane, and delivery orifice on the membrane, which is created by a laser drill. After orally taking, as soon as the tablet comes into contact with water in stomach, water will be absorbed through the membrane because of the resultant osmotic pressure, and then the drug will be released through the orifice at a controlled rate. 6). Refer to Medications Not to Be Crushed label packaging, manufacturer guidelines or a pharmacist for any questions about the ability to crush or chew medications. 7). A legal prescribers order is needed to crush medications. On 6/4/24 at 7:25 AM Surveyor observed Licensed Practical Nurse (LPN)-E prepare medications for R76. The following medications were prepared: Oxycodone HCL (Hydrochloride) IR (Immediate Release) 5 mg (milligrams) - 1 tablet, Cinacalcet HCL 30 mg -1 tablet. Surveyor noted the label on the bag read swallow whole do not chew or crush. Quetiapine 50 mg - 1 tablet, Acetaminophen 325 mg - 2 tablets, Amantadine 100 mg - 1 tablet, Amlodipine Besylate 10 mg - 1 tablet, Aspirin 325 mg - 1 tablet, Carvedilol 25 mg - 1 tablet, Donepezil HCL 10 mg - 1 tablet, Gabapentin 300 mg - 2 capsules, Levetiracetam 500 mg - 1 tablet, Losartan Potassium 50 mg - 1 tablet, Pantoprazole Sodium DR (Delayed Release) 40 mg 1 tablet, Senna Plus 8.6/50 mg - 2 tablets, Terazosin HCL 2 mg - 1 capsule, Vitamin B-1 - 1 tablet and Thiamine 100 mg - 1 tablet. LPN-E crushed all the tablets together with exception of Gabapentin and Terazosin capsules, which were opened and placed in a medication cup. LPN-E added the remaining crushed tablets to the medication cup and mixed with applesauce. R76 swallowed the medication in a few bites followed by nutritional supplement. R76's Physicians order dated 6/1/24 documented: May crush medications and administer together unless contraindicated. On 6/4/24 at 8:25 AM Surveyor advised LPN-E of observation of Cinacalcet having been crushed although label reads do not crush, and Pantoprazole DR crushed, although delayed release medications should not be crushed. LPN-E acknowledged the errors; no additional information was provided. On 6/6/24 at 8:58 AM Surveyor advised Assistant Director of Nursing (ADON)-C of the above observations and medication error rate. ADON-C stated: That's not bad. Thank you, we'll do some education. No additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility did not ensure that drugs and biological's used in the facility were labeled in accordance with currently accepted professional standards...

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Based on observation, interview and record review the facility did not ensure that drugs and biological's used in the facility were labeled in accordance with currently accepted professional standards of practice, to include the expiration date when applicable for 2 of 2 (R50 and R84) residents' insulin observed. Open and used insulin belonging to R50 and R84 were not dated when opened. Findings include: The facility policy titled Preparation and General Guidelines dated March 2021 documents (in part) . .Policy: Vials and ampules of injectable medications are used in accordance with the manufacturer's recommendations or the provider pharmacy's directions for storage, use, and disposal. Procedures: B. Expiration dates: Opening a vial or not following storage requirements triggers a shortened expiration date that is unique for that product. The date opened and this triggered expiration date are both important to be recorded on multidose vials on the vial label or an accessory label affixed for that purpose. At a minimum, the date opened must be recorded. F. USP <797> guidelines recommend discarding multidose vials (other than some insulin's) at 28 days after opened. The date opened and the triggered expiration date should be recorded on a label for such purpose affixed to the vial. On 6/3/24 at 3:23 PM Surveyor observed the 1 North medication cart with Licensed Practical Nurse (LPN)-F. In the drawer of the medication cart, Surveyor observed 2 brown plastic bags. 1 bag contained a vial of Lantus insulin, belonging to R84, which was opened and used, but not dated when opened. The other bag contained 2 vials of Humalog insulin belonging to R84, which were opened and used, but not dated when opened. Surveyor advised LPN-F of the above insulin's that were not dated and asked how long the insulin's were good for once opened. LPN-F replied, 28 or 30 days. R84's Medication Administration Record (MAR) included orders for Insulin Glargine (Lantus) Subcutaneous Solution - inject 20 unit subcutaneously at bedtime for DM (Diabetes Mellitus) II (Type 2) and Insulin Lispro (Humalog) - inject as per sliding scale before meals and HS (hour of sleep). On 6/4/24 at 8:38 AM Surveyor observed the 2 north medication cart with Assistant Director of Nursing (ADON)-C. In the drawer of the medication cart, Surveyor observed a clear plastic bag containing a Humulin 70/30 Kwik pen belonging to R50, which was opened and used, but not dated when opened. The label on the pen read: Expires 10 days after opening. R50's MAR included an order for Humulin 70/30 KwikPen - inject 76 unit subcutaneously in the morning, 88 unit subcutaneously in the evening for DM2 (type 2 diabetes mellitus). On 6/6/24 at 8:58 AM Surveyor advised ADON-C of the above observations. No additional information was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility did not establish and maintain an infection prevention and con...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility did not establish and maintain an infection prevention and control program based upon current standards of practice, designed to provide a safe environment and to help prevent the development and transmission of communicable diseases and infections. This deficient practice has the potential to several of the 79 residents. The facility's Water Management Plan (WMP) was not based on current standards of practice and did not: ~Include water management team members who were knowledgeable about the facility's water system. ~Identify all locations where Legionella could grow and spread. ~Identify where control measures should be applied based on where Legionella could grow and spread and identify how to monitor the control measures and risks. ~Identify acceptable ranges of control limits (temperature ranges) and corrective actions to take when control limits are not met. ~Identify what actions should be taken to protect all residents when a resident is diagnosed with Legionnaires' disease or when environmental samples identify the presence of Legionella in the water. The facility's water management plan (WMP) did not document facility specific control measures to implement with the determination of health care acquired legionellosis existing in the facility. Review of the ad hoc QAPI timeline created by the facility shows some control measures implemented, such as stop using showers for bathing and use bed baths. On 5/23/24 point of use filters were added to shower rooms and a sink in the ice room. The facility continued to use water sources in the facility for handwashing and the ice machines. The facility instructed staff to use water from water coolers as alternate sources of water. The referenced water coolers were not brought in specifically for control measures. The water coolers were identified as a possible bacterial concern and samples were taken during Division of Public Health's (DPH) physical environmental assessment on 5/29/24 and 5/30/24. These water coolers were not identified in the facility water management plan to ensure control measures were implemented. Findings include: The 7/6/18 revised Centers for Medicare & Medicaid Services (CMS) Quality, Safety and Oversight Letter 17-30 titled Requirement to Reduce Legionella Risk in Healthcare Facility Water Systems to Prevent Cases and Outbreaks of Legionnaire'' Disease (LD) states Facilities must have water management plans and documentation that, at a minimum, ensure each facility: ~Conducts a facility risk assessment to identify where Legionella and other opportunistic waterborne pathogens (e.g. Pseudomonas, Acinetobacter, Burkholderia, Stenotrophomonas, nontuberculous mycobacteria, and fungi) could grow and spread in the facility water system. ~Develops and implements a water management program that considers the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) industry standard and the CDC toolkit. ~Specifies testing protocols and acceptable ranges for control measures and document the results of testing and corrective actions taken when control limits are not maintained. ~Maintains compliance with other applicable Federal, State, and local requirements. The 6/24/21 CDC Toolkit titled Developing a Water Management Program to Reduce Legionella Growth & Spread in Buildings identifies the key elements of a water management program for healthcare facilities to include: 1. Establish a water management program team 2. Describe the building water systems using text and flow diagrams 3. Identify areas where Legionella could grow and spread 4. Decide where control measures should be applied and how to monitor them 5. Establish ways to intervene when control limits are not met 6. Make sure the program is running as designed and is effective 7. Document and communicate all the activities Water Management Plan (WMP) not consistent with current standards of practice: The facility Water Management Plan (WMP) dated 1/2/24 with an expiration of 1/2/25 documents: Purpose: The purpose of this water management plan (WMP) is to establish the minimum legionellosis risk management requirements by illustrating the procedures for minimizing the risk of Legionnaires' disease within the building water systems of one facility. General requirements: Program team: identify persons responsible for program development and implementation. Describe Water Systems/Flow Diagrams: Describe the potable and nonpotable water systems within the building and on the building site and develop water-system schematics. Analysis of Building Water Systems: Evaluate where hazardous conditions may occur in the water systems and determine where control measures can be applied. Control Measures: Determine Locations Where control measures must be applied and maintained in order to stay in established control limits. Monitoring/Corrective Actions: Establish procedures for monitoring whether control measures are operating within established limits and if not, take corrective action. Confirmation: Establish procedures to confirm that: The program is being implemented as designed (verification), and the program effectively controls the hazardous conditions throughout the building water systems (validation). Documentation: Establish documentation and communication procedures for all activities of the program. Program team: identify persons responsible for program development and implementation. Review of the plan dated 1/2/24 identifies a former Nursing Home Administrator (FNHA)-S as the building manager/administrator. FNHA-S was the facility administrator from 2/17/20-7/1/22. The program team in the plan also identifies Former Maintenance Director (FMD)-T as the Director of Maintenance in the plan. During the survey, the facility provided Surveyor with a revised Water Management Plan with a revised date of 5/29/24. On 6/5/24 at approximately 4:00 pm Surveyor spoke to Assistant Nursing Home Administrator (ANHA)-Q about the revised WMP dated 5/29/24. ANHA-Q shared with Surveyor the only changes between the two plans was updating the program team for the WMP for the facility. The revised WMP dated 5/29/24 identified Nursing Home Administrator (NHA)-A and Director of Maintenance (DM)-H as the program team. ANHA-Q shared there should not have been any changes other than changing the names of NHA and Maintenance Director. The expiration date on both WMP documents 1/1/25. The WMP identifies an optional section regarding the program team documenting: 4.3.2 Health Care facilities that meet all of the following qualifications shall comply with either the requirements in Sections 4.2, 6, and 7 or the requirements in Normative Annex A, Health Care Facilities: a. The health care facility is accredited by a regional, national, or international accrediting agency or by the authority having jurisdiction (AHJ) over the health care facility Infection Prevention and Control (IC) activities. b. The health Care facility (IC) program has an infection preventionist that is certified in infection prevention control (CIC) by the certification board of infection control and epidemiology (CBIC) or other regional, national, or inter-national certifying body, or the health care facility has an epidemiologist with a minimum of a master's degree or equivalent. A.2.1 Senior organizational leadership shall select the individual responsible for leading the designated team from the group responsible for compliance with the physical environment accreditation standards. The membership of the designated team shall include but is not limited to: a. A person with senior organization leadership authority to make command decisions about water restrictions or other response measures. b. A member of the facilities [sic] management staff with knowledge of the building water systems; and c. A member of the healthcare facility Infection Prevention and Control (IC) program 1. within the U.S. who is an infection preventionist certified in infection prevention and control (CIC Certification) by the Certification Board of Infection Control and Epidemiology (CBIC), or who is an epidemiologist with a minimum of a master's degree . Surveyor noted the Water Management Program team does not identify any other members beyond the Administrator and the Maintenance Director. On 6/3/24 at 12:00 p.m., Surveyor asked DM-H how DM-H ensured the water management program is implemented. DM-H stated they follow the schedule of tasks that are in the Tels system (computer program that maintenance uses to organize projects and maintenance of the building.) DM-H stated DM-H was not aware of the facility document titled Water Management Program and that DM-H did not receive a lot of training since starting approximately nine months ago. General Building Risk Factors: The 1/2/24 WMP includes a Risk Assessment asking yes and no questions for General Building Risk Factors and Device Risk Factors. Review of the WMP dated 1/2/24 and the revised WMP dated 5/29/24 document the same yes and no responses to the general building and devise specific risk questions. Surveyor noted this includes the question of whether point of use filters are in use as these would be a possible WMP risk factor to include in the plan. Despite indications the facility installed a few point of use 0.2 micron filters on 5/23/24, this not noted in the revised WMP dated 5/29/24. Describe Water Systems/Flow Diagrams: Describe the potable and nonpotable water systems within the building and on the building site and develop water-system schematics. On 06/30/24 between 9:35 and 10:15 am, when DM-H was asked to describe the domestic hot water system, and water temperature at plumbing fixtures in common showers, sinks and sinks in toilet rooms in resident sleeping areas, DM-H stated that the facility had three [NAME] hot water heaters replaced within the last 5 years in the Boiler Room in basement, and that the point-of-use hot water temperature was maintained in the range of 112 degrees F and 115 degrees F. When asked about temperature of water at the source equipment i.e. hot water heaters, DM-H stated that the water temperature in water tanks is 120 degrees F and water flows through the mixing valve comes out of the valve at a temperature around 115 degrees F. He further stated that two of six common shower rooms in the facility have not been used for residents for more than 9 months, and that he started to work in the facility 9 months ago. DM-H stated that shower heads in remaining 4 shower rooms were replaced with new shower heads, new hose and new Nephr's filter to filter particulates of 0.2 micron or greater. During the walk-through of the facility starting at the basement mechanical room with DM-H, the water temperature gauge at the mixing valve outlet pipe read 120 degrees F. There was no temperature gauge in the mixing valve inlet pipe. Two hot water heater LED front panels had a digital reading of 115 degrees F; the 3rd water heater did not have front panel to display temperature. DM-H did not know whether the 115 degrees F was the hot water set point in water heaters. At 12:10 P.M., the hot water temperature at the mixing valve outlet was read to be 115 degrees F. Surveyor noted the facility WMP identified the description of hot water distribution to be maintained at 140 degrees in the water heaters. The facility document titled Legionella Surveillance Policy revised 3/3/23 included within the facility WMP binder documents: 5. Primary prevention strategies: d. Temperature controls: ii. Hot water shall be stored above 140 F (degrees Fahrenheit) and circulated at a minimum return temperature of 124 F. Surveyor noted despite the facility WMP and additional policies documenting control measures regarding temperatures the facility was not maintaining the water heaters at a temperature identified in the WMP. The WMP includes analysis of building water systems: Hot and Cold-Water Systems (in part) documenting: .The prevention of outbreaks caused by hot and cold-water systems depends on a comprehensive application of a water management plan with thorough attention to good design, management, and control of the system . The Water Management Plan does not dentify all locations where Legionella could grow and spread or identify where control measures should be applied or how to monitor the control measures and risks. The CDC toolkit identifies locations in a buildings water system where Legionella can grow and spread to include but not limited to: ~Hot and cold-water storage tanks ~Water heaters ~Water Filters ~Electronic and manual faucets ~Aerators ~Shower heads and hoses ~Pipes, valves, and fittings ~Infrequently used equipment including eye wash stations. ~Ice machines ~Hot tubs Control Measures: Determine Locations Where control measures must be applied and maintained in order to stay in established control limits. The WMP documents: Water System Flow Diagram for: (Name of facility) Description of Building Water Entry: Water enters via 2 line on the east side of the building from the municipal water supply. Water passes through a backflow preventer and then is fed down the hallway to the boiler room that contains the water heaters and boiler. Description of Cold-Water Distribution: Cold water is routed directly to the building fixtures and supplies all floors and resident rooms. This includes faucets, ice machines and showers. Description of Hot Water Heating: Cold water is routed to the boiler room where it is split to supply three 100-gallon water heaters and the boilers. The hot water heaters provide water for all fixtures on all floors. Description of Hot Water Distribution: Hot water is distributed to all plumbing fixtures from the boiler room. There are two recirculation pumps. Water is maintained at 140 degrees in the water heater. Description of Waste/Sewer: All grey and black water systems exit the building via the sanitary sewer line located in the basement. The WMP includes a diagram documenting: 1. Receiving: Municipal Water 2 Main (Enters from Eastside of Building) with a backflow identified. 2. Cold Water Distribution: The water flows to Ice Makers (1st & 2nd Floor); Beauty Shop; Kitchen; Laundry; Sinks & Toilets (all units) Showers (Resident Halls) Eye Wash (various locations) (not specified). 3. Heating: 3-100-gallon Hot Water Heaters (Mechanical Room). The diagram shows these to have recirculating return flow. 4. Hot Water Distribution: The diagram shows the 3 hot water heaters going to the Kitchen; Beauty Shop; Laundry; Showers (Resident Halls) Sinks (all units) 5. Waste: Main Sewer (Leaves from under building). The diagram shows all cold and hot water distribution going to the Main City Sewer. The facility Water Management Binder includes two floor plans of the facility 1st and 2nd floors. The diagrams identify a color-coded system for cold water, hot water and return. The diagrams do not identify any specific areas of risk with the flow diagrams. On 6/5/24 at approximately 10:30 am Surveyor spoke to Division of Public Health - Infection Preventionist (DPH-IP) regarding the facility and their WMP. DPH-IP shared they were present in the facility when the State Legionella Public Health team came in on 5/29/24 to tour and collect water samples. DPH-IP shared she had been expressing concern to the facility going back to 2022 regarding the creation of dead legs in the facility with the removal of sinks in the shower rooms and having shower rooms not being used on a routine basis. DPH-IP shared on 5/29/24 during a public health facility physical environment assessment, those concerns continued to be present in the facility. Analysis of Building Water Systems: Evaluate where hazardous conditions may occur in the water systems and determine where control measures can be applied: The 1/2/24 WMP includes a Risk Assessment asking yes and no questions regarding the General Building and Device Risk Factors. The WMP documents analysis of building water systems: Hot and Cold-Water Systems (in part): .The prevention of outbreaks caused by hot and cold-water systems depends on a comprehensive application of a water management plan with thorough attention to good design, management, and control of the system . The facility provided a revised copy of the WMP with a revised date of 5/29/24 that asks the same building and device yes and no questions. Review of the revised WMP dated 5/29/24 indicates the same information as the 1/2/24 including documentation the facility does not use point of use filters (which can become a risk factor) despite the facility installing some point of use filters on 5/23/25. The Wisconsin State Plumbing Code Chapter SPS 382.50(3)(b)6 requires a nursing homes hot water system to be installed and maintained to provide bacterial control by one of the following methods: ~Water stored and circulation initiated at a minimum of 140°F and with a return of a minimum of 124°F. This standard is best practice even considering the facility was built prior to May 2003 and grandfathered to meet requirement. The facility WMP does not identify the fact that the facility was built before 2003 therefore, the facility is not required to meet Wisconsin Administrative Code, Chapter SPS 382.50(3)(b)6. requirement for nursing homes to have a hot water distribution system installed and maintained to provide bacterial control by one of the following methods: a) Water stored and circulation initiated at a minimum of 140 degrees F (Fahrenheit) and with a return of a minimum of 124 degrees F b) Water chlorinated at 2mg/L residual c) Another disinfection system approved by the department The WMP does not address how the age of the building, existing systems are analyzed to address risks and maintain water temperatures or controlled water sources at conditions established by standards of practice to prevent waterborne bacteria. Control Measures: Determine Locations Where control measures must be applied and maintained in order to stay in established control limits. * The 1/2/24 WMP documents for Control Measures: Cold Water Systems. Risk Factor: Eyewash station. Plumbed units are to be activated weekly to flush the line and verify operation; at least a 3-minute flush is recommended. Fluid replacement frequency in self-contained units depends on whether a preservative is used. Plain water: weekly replacement; if a preservative is used, 1-4 month replacement depending upon instructions. If factory-sealed cartridges are used, up to two years may be acceptable. Follow Manufacturer's Operations and Maintenance Instructions. Surveyor noted the WMP does not specify what type of Eyewash stations exist specifically in the building. Location is identified as Building (it is noted it does not identify how many stations there are and specific locations). Frequency: weekly Monitoring: Execute control measure based upon the stated frequency and type of eyewash station present as indicated in control measure. Control limits (lower) NA (not applicable) Control Limits (upper): NA Corrective actions: For self-contained units destroy via incineration. For plumbed units, sterilize (if station is tied to a hot water line) via heat and flush using water at temperatures at or above 150 F (70 C) for 5-30 minutes. Date last verified: Refer to digitally signed and verified. Verified By/Reported To Program Team: FNHA-S and FMD-T are identified. Review of the Tels system identified by DM-H as the record of maintenance for the water system, Water Systems: Eyewash Station and Water systems: Inspect Eyewash stations for May 2024-March 2024 documents: Due Date: 5/25/24 Task completion: 5/20/24 Due Date: 5/18/24 Task completion: 5/20/24 Due Date: 5/11/24 Task completion: 5/7/24 Due Date: 5/4/24 Task completion: 4/30/24 Due Date: 4/27/24 Task completion: 4/25/24 Due Date: 4/20/24 Task completion: 4/15/24 Due Date: 4/13/24 Task completion: 4/8/24 Due Date: 4/6/24 Task completion: 4/2/24 Due Date: 3/30/24 Task completion: 3/27/24 Due Date: 3/23/24 Task completion: 3/20/24 Due Date: 3/16/24 Task completion: 3/12/24 Due Date: 3/9/24 Task completion: 3/5/24 Due Date: 3/2/24 Task completion: 3/4/24 Surveyor noted the system establishes due dates set at weekly/7-day intervals however, the completion of the task varies in intervals and shows completion of monitoring for multiple weeks as completed on the same date or within a day of the last control. * The 1/2/24 WMP documents for Control Measures: Cold Water Systems. Risk Factor: Ice Machine Control Measure: Clean and disinfect ice machine based on manufacturer's instructions. Change filter and clean, if installed. Frequency: Biannual or according to Manufacturer's Operation and Maintenance instructions. Monitoring: Make sure to list all locations of ice machines. Make sure to schedule cleaning. Document all cleanings. Control limits (Lower): NA Control Limits (Upper): NA Corrective Actions: If cleaning schedule is missed remove unit from service and clean according to manufacturer's instruction. Date last verified: Refer to digitally signed documentation. Verified By/Reported To Program Team: FNHA-S and FMD-T are identified. Due Date for Next Verification: At stated frequency in the digitally signed documentation. Surveyor noted the WMP does not include details of the manufacturer's instructions for operation and maintenance and the WMP does not specify what the individual brands the ice machines are and whether they include filters or not to clean. Photographs in the WMP indicate they are different styles of machines. Review of the facility Tels documentation provided on 6/10/24, the Water System: Ice Machine is identified as Date Due of 1/31/24 with a Task completion date of: 1/12/24. Review of the Tels sheets provided by the facility going back to 2022 with Tels reports not included for early 2023, an earlier control measure being completed for the ice machine was not included to help identify the frequency the control measure should be completed. Observations of the facility during the survey dates of 6/3-6/6/24 indicate the facility continued to use the ice machines without revisions for safety until 6/7/24. Review of the draft DPH environmental assessment documentation from 5/29-5/30/24, it is noted during the facility physical assessment with LIH-N and DM-H, concerns regarding the ice machines particularly ensuring the ice bin drain has a compliant air gap per SPS 382.33 and that the ice compartment must be in the water management plan and the machine should be on a regular cleaning and maintenance program. To follow manufacturer recommendations and applicable codes. * The 1/2/24 WMP documents for Control Measures: Cold Water Systems. Risk Factor: Medical Device Control Measure: Clean and sterilize medical devices according to the manufacturer's instructions in their prescribed manner and procedure; or as required or necessary as determined by the program team. Location identifies Building Frequency: According to Manufacturer's Instructions ([NAME]). Control Limits (Lower): NA Control Limits (Upper): Exceeding manufacturer's stated interval or as determined by the Program Team. Corrective Actions: Replace or destroy (incinerate) the medical device; and assure there is no collateral contamination. Date Last Verified: Refer to digitally signed documentation. Documentation: Digitally signed and verified. Verified By/Reported To Program Team: FNHA-S and FMD-T are identified. Due Date for Next Verification: At stated frequency in the digitally signed documentation. Surveyor noted this control measure does not identify what the facility is specifically checking as a medical device that could be a water management concern. The WMP does not specify manufacturer's information for possible medical devices to set individual frequencies if necessary. Review of the Tels system identified by DM-H as the record of maintenance for the water system, Water Systems: Medical Device (not specified) for May 2024-March 2024 documents: Due Date: 5/31/24 Task completion: 5/20/24 Due Date: 4/30/24 Task completion: 4/2/24 Due Date: 3/31/24 Task completion: 3/14/24 Due Date: 2/29/24 Task completion: 2/4/24 Surveyor noted it is unclear what medical devices this monitor is referring to or what the specified frequency may be for individual medical devices. The due date in the facility Tels system sets a monthly interval for completion of the monitoring. Review of dates completed indicate monitoring not consistently implemented with some monitoring periods greater than monthly and some shorter in their interval. * The 1/2/24 WMP documents for Control Measures: Hot Water Systems. Risk Factor: Water Heater Control Measure: Check flow and return temperature at hot water heater. Location: Boiler Room Frequency: Monthly or as required or recommended by AHJ (Authority having jurisdiction) or your water treatment professional. Monitoring: Supply temperature should be checked at the outlet of the Hot Water Heater and should not be lower than 140 F. The return temperature should also be checked monthly and should not be lower than 122 F. Control Limits (Lower): 122 F (50 C) Control Limits (Upper): 140 F (60 C). Corrective Actions: If unable to maintain desired temperatures: The Program Team shall consider alternate methods to conform with compliance to reduce the risk of Legionella. NOTE: State and Local regulations limit the temperature set-points of water heaters due to scald protection This places most facilities out of control limits set by the scientific community. Accordingly, the only way to confirm Legionella is under control is to test specifically for Legionella. (Name of company preparing WMP) suggests performing at a minimum 2 (biannual) tests per year, with 4 (quarterly) being more ideal. By doing so, the Program Team responsible has documented evidence that the hazard of Legionella is under control. Please see the ERRATA section for Program Team Test Location and Intervals. Date Last Verified: Refer to digitally signed documentation. Documentation: Digitally signed and verified. Verified By/Reported To Program Team: FNHA-S and FMD-T are identified. Due Date for Next Verification: At stated frequency in the digitally signed documentation. Procedures for Legionella Testing if specified by Program Team: For potable water systems: Cold-water: Samples should be taken from the cold-water storage tank (if present) and the furthest outlet from the tank (or source). Samples may also be required from outlets in areas of particular concern. Hot water: Samples should be taken from the water heater outlet or the nearest tap plus the return supply or nearest tap to that return supply. The furthest outlet from the water heater should also be sampled. Samples should be analyzed at a laboratory accredited to the ISO/IEC 17025:2017 standard. The laboratory should be capable of a detection limit of less than or equal to .10 cfu/ml for Legionella per liter of sample. Legionellae are commonly found in almost all natural water sources, so sampling of water systems and services will often yield positive results. Failure to detect Legionella should not lead to the relaxation of control measures and monitoring. Neither should monitoring for the presence of Legionella in a cooling system be used as a substitute in any way for vigilance with control strategies and those measures identified in the risk assessment. If a Legionella-positive sample is found outside of control limits, more frequent samples may be required as part of the review of the system operation, in order to establish the source of the contamination and determine when the system is back within control limits as specified in the WMP. Water Management Plan Procedures for testing: 1. Onsite staff receives Legionella water testing equipment at specified intervals by WMP team. Test sample is gathered in accordance with (name of company preparing WMP plan) protocol emailed with equipment. 2. Test sample chain of custody is filled out. 3. Test sample is sent to CDC Elite Lab and received at lab within 24 hours. 4. Test sample is confirmed at lab. 5. Test results are communicated to (name of company preparing WMP plan) for interpretation. 6. (name of company preparing WMP plan) contacts specified WMP team members and communicates results. 7. WMP Team and (name of company preparing WMP plan) confer on action that needs to be taken or no action taken. 8. Documentation and/or remediation as required. Surveyor review of the ERRATA section of the WMP notes the sections are blank and do not include facility specific-individualized details as part of the WMP. * The 1/2/24 WMP additionally documents for Control Measures: Hot Water Systems. Risk Factor: Water Heater Control Measure: Check water temperature at the end of each return leg at time of no hot water use. Location, Frequency, Monitoring, Control Limits (Lower & Upper), Corrective Actions, Date Last Verified, Verified By/Reported to Program Team, and Due date for next verification details are as above. * The 1/2/24 WMP also documents for Control Measures: Hot Water Systems. Risk Factor: Water Heater Control Measure: Visual check of hot water heater internal surfaces. Location: Boiler room. Frequency: Annually or as recommended by the AHJ or your water professional. Surveyor noted the plan does not specify who set the monitor plan; the AHJ or water professional. Monitoring: Visual examination based on stated frequency, looking for scale and sludge. Control Limits (Lower): None found/surface clean Control Limits (Upper): Scale and sludge found beyond range as determined by Program Team. Corrective Actions: Clean and disinfect prior to putting back in service. Refer to manufacturer's operation and maintenance instructions. Date Last Verified, Verified By/Reported to Program Team, and Due date for next verification details are as above. * The 1/2/24 WMP additionally documents for Control Measures: Hot Water Systems. Risk Factor: Water Heater Control Measure: Check Temperatures after 30 seconds and 60 seconds of running at all taps to ensure that you are receiving the appropriate temperature and it is being achieved in a reasonable amount of time. It is recommended to use [NAME] temperature gauge. Location: Boiler Room Frequency: Annually or as required or recommended by AHJ or your water professional. Monitoring: Ensure the temperature is at a minimum of 122 F (50 C). Control Limits (Lower): 122 F (50 C) Control Limits (Upper): 140 F (60 C). Corrective Actions: If unable to maintain desired temperatures: The Program Team shall consider alternate methods to conform with compliance to reduce the risk of Legionella. NOTE: State and Local regulat[TRUNCATED]
Apr 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure 1 (R4) of 2 allegations involving potential abuse, neglect, m...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure 1 (R4) of 2 allegations involving potential abuse, neglect, misappropriation, injuries of unknown origin or exploitation were reported to the State Survey Agency. On 3/16/24 an unknown Certified Nursing Assistant (CNA) informed R4 of rumors being spread in the facility. The rumors were that R4 was in a romantic relationship with Licensed Practical Nurse (LPN-D) and that R4 was buying gifts for LPN-D. These rumors caused R4 to call the police. On 3/18/24, R4 reported to the Director of Nursing (DON-B) that R4 had bought various gifts for LPN-D. The facility did not identify this as an allegation of exploitation and did not report this allegation to the State Survey Agency. Findings include: The facility policy, entitled: WI Abuse and Neglect Policy and Exploitation, dated 1/23/2017, states, in part: Definition: To prohibit and prevent abuse, neglect, exploitation of residents and misappropriation of property . Procedure: The facility staff will conduct an investigation of any alleged or suspected abuse, neglect, exploitation of residents or misappropriation of property, and will provide notification of information to the proper authorities according to state and federal regulations . Identification: Staff will immediately report any suspicious event that may constitute abuse, neglect, exploitation or misappropriation to the Executive Director . The facility will report the allegation to the State Agency in accordance with state law . Reporting and Response: Allegations will be reported immediately to the Executive Director of the facility and to other officials in accordance with state law through established procedures which include reporting the incident to the [Department of Quality Assurance]. The Centers for Medicare and Medicaid Services (CMS) define immediately to be as soon as possible but not to exceed 24 hours after discovery of the incident. Under the completion of the entity's internal investigation of the incident, the facility will send the completed report, any available supportive documentation, and the results of the investigation within 5 working days (Monday-Friday), excluding legal holidays, of the date of the initial report . R4 was admitted to the facility on [DATE] and had diagnoses that included Respiratory failure, Tracheostomy, Severe major depressive disorder with psychotic symptoms and anxiety disorder. R4's Quarterly Minimum Data Set (MDS) assessment, dated 3/5/24, documented a BIMS (Brief Interview for Mental Status) score of 15 which indicates that R4 is cognitively intact for daily decision-making skills. R4's MDS documented that R4 does not exhibit physical, verbal, or other behaviors. R4 does not hallucinate or have delusions. On 4/15/2024 at 9:00 AM, Surveyor reviewed documentation that alleged R4 had purchased gifts for LPN-D and alleged R4 allowed LPN-D to use R4's credit card. On 4/15/2024 at 10:38 AM, Surveyor interviewed R4, who stated that R4 keeps to themselves in the facility. R4 stated that he has not bought or given a gift to any staff member at the facility. Surveyor asked if R4 was close to LPN-D. R4 stated that it was hard to keep track of the staff at the facility and denied having any relationship with LPN-D. On 4/15/2024 at 10:48 AM, Surveyor interviewed LPN-D, who stated that LPN-D had been working at the facility for over a year. According to LPN-D, during that time, R4 became increasingly obsessed with LPN-D. LPN-D stated that R4 wanted to buy her gifts and LPN-D told R4 that they could not accept any gifts. LPN-D indicated that R4 would say that he was in love with her. LPN-D stated that R4 would follow LPN-D while LPN-D was working and R4 would sit outside of R4's room and stare at LPN-D. LPN-D stated that the facility leadership was aware of R4's fixation on LPN-D. LPN-D stated that LPN-D went on a scheduled vacation. When returning to work, LPN-D was told by Registered Nurse (RN-E), who was acting as a House Supervisor, that LPN-D was being suspended for accepting gifts (diamond earrings) from R4. LPN-D stated that the communication from House Supervisor was incorrect and DON-B told LPN-D that they could return to work. LPN-D stated multiple times that LPN-D was kind but professional with R4 and never accepted any gifts or money from R4. Surveyor reviewed a progress note from 3/16/2024 at 8:00 PM, RN-H documented that RN-H was notified from agency nurse assigned to [R4] that [R4] called 911. The agency nurse stated that they walked into R4's room to give medication and R4 was on the phone with the police. R4 called the police to report a nurse for getting another nurse fired. The local police department responded to the facility and interviewed R4. Before leaving the building, the police officer stated that there was no legal issue to report. RN-H notified DON-B and Nursing Home Administrator (NHA-A). Surveyor reviewed a progress note from 3/18/2024 at 7:55 AM. DON-B documented: [R4] with incident of calling the police on a staff member. [DON-B] had discussion with [R4] who states [R4] is upset that a nurse who is R4's friend was suspended. [DON-B] reassured resident that [R4's] nurse friend was not suspended and [DON-B was] unaware of any reason they would be. R4 continues discussing why he has been upset or stressed lately. [R4] verbally reports an extensive list of various items he supposedly purchased for his friend (unsubstantiated). [R4] states he is only friends with this nurse, and states he is aware of the nurse already being in a relationship. [R4] is adamant they only have a friendship, he is not in love with her, he just appreciates their friendship and doesn't want to get her in trouble. When asked why this nurse may get in trouble, [R4] states because [R4] goes to visit her on the other side of the unit. [DON-B] reassured resident that [R4] has no restrictions to move about in the facility and he can talk to his friend as long as it is not interfering with their work. [R4] appreciated this, stating I am so relieved . [Nurse Practitioner] aware of behavior. Continuing to monitor-psych updated. On 4/15/24 at 12:49 PM, Surveyor interviewed DON-B. Surveyor asked what had happened on 3/16/2024 with R4. DON-B stated that R4 called the police because R4 overheard a conversation between staff that LPN-D was being suspended. DON-B was made aware of the situation on 3/16/24. Because the incident happened on the weekend, DON-B spoke to R4 on 3/18/24. During that conversation, R4 told DON-B that he had bought gifts for LPN-D. DON-B stated that DON-B did not believe that the allegation of R4 buying gifts for LPN-D would be substantiated. Surveyor asked if this allegation was reported to the State Survey Agency. DON-B stated that they would not report this instance because it was more of a psychological issue for R4. Surveyor noted that on 3/18/24, R4 told DON-B of an allegation of exploitation. Surveyor noted that this allegation was not reported to the State Survey Agency. On 4/16/24 at 10:14 AM, Surveyor interviewed NHA-A. Surveyor asked If NHA-A was aware that R4 had called the police on 3/16/24. NHA-A stated that R4 called the police because R4 had confided in a nurse at the facility about confidential information and that nurse spread that information to other staff members in the facility. NHA-A stated that R4 told the LPN-D that R4 was giving gifts and spending money on a girlfriend outside of the facility. NHA-A stated that R4 got upset that LPN-D told other staff members at the facility. NHA-A stated that a grievance was completed in relation to this complaint by R4. Surveyor asked if NHA-A was aware that R4 reported to DON-B that R4 was buying gifts for LPN-D. NHA-A did not answer but directed Surveyor to speak to Assistant Nursing Home Administrator (ANHA-C). Surveyor asked what the protocol would be if a resident was buying gifts for a staff member. NHA-A stated that NHA-A would do a full investigation and suspend the employee while the investigation takes place. Surveyor reviewed the facility's grievance log for February, March and April of 2024. R4 did not file a grievance in any of the months reviewed. On 4/16/24 at 11:02, Surveyor interviewed ANHA-C and DON-B. Surveyor asked ANHA-C to explain what happened on 3/16/24 and the days after regarding R4. ANHA-C stated that R4 overheard staff members talking about LPN-D. R4 thought that LPN-D was getting suspended so R4 reacted by calling the police. Surveyor asked what was done when R4 told DON-B that R4 was buying gifts for LPN-D. DON-B stated that R4 was not acting like R4 typically acts. DON-B indicated that the allegation was real to R4, but that DON-B knew that the allegation was not valid because of his mental state. Surveyor asked if the allegation was reported to the State Survey Agency. DON-B stated that DON-B would not report the allegation because R4 was experiencing psychosis. On 4/16/24 at 12:15 PM, DON-B asked Surveyor to speak to R4 again. DON-B indicated that R4 was hesitant to talk to Surveyor on 4/15/24 and that R4 would speak to Surveyor again. Surveyor agreed to speak to R4. DON-B brought R4 into the conference room and DON-B sat in the corner while Surveyor spoke to R4. Surveyor asked R4 to explain what happened leading up to calling the police on 3/16/24. R4 stated he was in an emotional state and was upset. R4 stated that rumors were be spread about R4 that were not true. Surveyor asked what the rumors were. R4 stated that it was about R4 being in a romantic relationship with a nurse and that there was an exchange of gifts. R4 stated that the rumors were not true on any level. Surveyor asked who was spreading the rumors. R4 shrugged his shoulders and stated, can't tell you. Surveyor asked how R4 found out about the rumors. R4 stated that a CNA mentioned it to R4. Surveyor asked who the CNA was and R4 could not recall. R4 stated that hearing that the rumors being spread made him upset and R4 spiraled. That is when R4 called the police. Surveyor noted that an unknown CNA that was working at the facility was aware of an allegation of exploitation and did not report this to the NHA-A per the facility's policy. On 4/16/24 at 1:12 PM at the exit meeting, Surveyor informed NHA-A, ANHA-C and DON-B of the concern that R4 reported buying gifts for LPN-D and the allegation was not reported to the State Survey Agency. No further information was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure all allegations involving potential abuse, neglect, misapprop...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure all allegations involving potential abuse, neglect, misappropriation, injuries of unknown origin and exploitation were thoroughly investigated for 1 (R4) of 2 allegations of abuse. R4 was told by a Certified Nursing Assistant (CNA) of rumors that R4 had a romantic relationship with and was buying gifts for Liscenced Practical Nurse (LPN)-D. R4 reported this to a staff member who did not report it to administration. After R4 heard that LPN-D was suspended because of these rumors, R4 called the police. At this time the admiistration became aware of all the rumors about R4 and LPN-D. The facilty did not investigate this as an allegation of abuse or exploitation. Findings include: The facility policy, entitled: WI Abuse and Neglect Policy and Exploitation, dated 1/23/2017, states, in part: Definition: To prohibit and prevent abuse, neglect, exploitation of residents and misappropriation of property . Procedure: The facility staff will conduct an investigation of any alleged or suspected abuse, neglect, exploitation of residents or misappropriation of property, and will provide notification of information to the proper authorities according to state and federal regulations . Identification: Staff will immediately report any suspicious event that may constitute abuse, neglect, exploitation or misappropriation to the Executive Director . The resident will immediately be assessed and removed from any potential harm (as applicable) . Any events of unknown origin will be investigated. Investigation: The facility will conduct an internal investigation and report the results of the investigation to the enforcement agency in accordance with state law including the state survey and certification agency within five working days of the incident or according to state law. The facility will thoroughly investigate all alleged violations and take appropriate actions. Investigations will be prompt, comprehensive and responsive to the situation and contain founded conclusions. The investigation will include, but is not limited to the following: a. Notification of physician and family b. Identification and removal of the alleged person or persons; c. Type of alleged abuse; d. Where and when the incident occurred; e. Interviews and or written statements from individuals with first-hand knowledge of the incident; f. Follow-up resolution; g. Measures to prevent repeat incidents; h. All material and documentation of the pertinent data to the investigation is collected, maintained and safeguarded by the facility . Actions taken during the investigation will be based on the outcomes of the investigation. The alleged perpetrator of abuse is suspended during the investigation process . Protection: All residents will be protected from harm. All allegations involving staff will necessitate suspension pending investigation. *R4 was admitted to the facility on [DATE] and has diagnoses that include Respiratory failure, Tracheostomy, Severe major depressive disorder with psychotic symptoms and Anxiety disorder. R4's Quarterly Minimum Data Set (MDS) assessment, dated 3/5/24, documented a BIMS (Brief Interview for Mental Status) score of 15 which indicates that R4 is cognitively intact for daily decision-making skills. R4's MDS documented that R4 does not exhibit physical, verbal, or other behaviors. R4 does not hallucinate or have delusions. On 4/16/24 at 12:15 PM, Surveyor interviewed R4. Surveyor asked R4 to explain what happened leading up to calling the police on 3/16/24. R4 stated he was in an emotional state and was upset. R4 stated that rumors were being spread about R4 that were not true. Surveyor asked what the rumors were. R4 stated that it was about R4 being in a romantic relationship with a nurse and that there was an exchange of gifts. R4 stated that the rumors were not true on any level. Surveyor asked who was spreading the rumors. R4 shrugged his shoulders and stated, can't tell you. Surveyor asked how R4 found out about the rumors. R4 stated that a CNA mentioned it to R4. Surveyor asked who the CNA was and R4 could not recall. R4 stated that hearing that the rumors being spread made him upset and R4 spiraled. That is when R4 called the police. Surveyor asked if R4 spoke to any staff regarding the rumors. R4 stated he did talk to staff members but could not recall who he spoke with. Surveyor noted that an unknown CNA working at the facility was aware of an exploitation allegation. Surveyor noted that according to the facility policy, NHA-A should have been notified of this allegation immediately and an investigation should have been initiated. Surveyor reviewed a progress note from 3/16/2024 at 8:00 PM, RN-H documented that RN-H was notified from agency nurse assigned to [R4] that [R4] called 911. The agency nurse stated that they walked into R4's room to give medication and R4 was on the phone with the police. R4 called the police to report a nurse for getting another nurse fired. The local police department responded to the facility and interviewed R4. Before leaving the building, the police officer stated that there was no legal issue to report. RN-H notified DON-B and Nursing Home Administrator (NHA-A). Surveyor reviewed a progress note from 3/18/2024 at 7:55 AM. DON-B documented: [R4] with incident of calling the police on a staff member. [DON-B] had discussion with [R4] who states [R4] is upset that a nurse who is R4's friend was suspended. [DON-B] reassured resident that [R4's] nurse friend was not suspended and [DON-B was] unaware of any reason they would be. R4 continues discussing why he has been upset or stressed lately. [R4] verbally reports an extensive list of various items he supposedly purchased for his friend (unsubstantiated). [R4] states he is only friends with this nurse, and states he is aware of the nurse already being in a relationship. [R4] is adamant they only have a friendship, he is not in love with her, he just appreciates their friendship and doesn't want to get her in trouble. When asked why this nurse may get in trouble, [R4] states because [R4] goes to visit her on the other side of the unit. [DON-B] reassured resident that [R4] has no restrictions to move about in the facility and he can talk to his friend as long as it is not interfering with their work. [R4] appreciated this, stating I am so relieved . [Nurse Practitioner] aware of behavior. Continuing to monitor-psych updated. Surveyor noted that DON-B was aware of an exploitation allegation. Surveyor noted that according to the facility policy, NHA-A should have been notified of this allegation immediately and an investigation should have been initiated. On 4/15/24 at 12:49 PM, Surveyor interviewed DON-B. Surveyor asked what had happened on 3/16/2024 with R4. DON-B stated that R4 called the police because R4 overheard a conversation between staff that LPN-D was being suspended. DON-B was made aware of the situation on 3/16/24. Because the incident happened on the weekend, DON-B spoke to R4 on 3/18/24. During that conversation, R4 told DON-B that he had bought gifts for LPN-D. DON-B stated that DON-B did not believe that the allegation of R4 buying gifts for LPN-D would be substantiated. Surveyor asked if an investigation was completed for this allegation. DON-B stated that the investigation that DON-B completed was talking to LPN-D. DON-B stated that no further investigation needed to be completed because R4 was having a psychiatric issue and was not acting like R4 typically acts. On 4/16/24 at 10:14 AM, Surveyor interviewed NHA-A. Surveyor asked If NHA-A was aware that R4 had called the police on 3/16/24. NHA-A stated that R4 called the police because R4 had confided in a nurse at the facility about confidential information and that nurse spread that information to other staff members in the facility. NHA-A stated that R4 told the LPN-D that R4 was giving gifts and spending money on a girlfriend outside of the facility. NHA-A stated that R4 got upset that LPN-D told other staff members at the facility. NHA-A stated that a grievance was completed in relation to this complaint by R4. Surveyor asked if NHA-A was aware that R4 reported to DON-B that R4 was buying gifts for LPN-D. NHA-A did not answer but directed Surveyor to speak to Assistant Nursing Home Administrator (ANHA)-C. Surveyor asked what the protocol would be if a resident was buying gifts for a staff member. NHA-A stated that NHA-A would do a full investigation and suspend the employee while the investigation takes place. Surveyor asked for a completed investigation of R4's allegation of buying gifts for LPN-D. No documentation of an investigation was provided. Surveyor reviewed the facility's grievance log for February, March and April of 2024. R4 did not file a grievance in any of the months reviewed. Surveyor noted that NHA-A was not aware of the allegation of R4 buying gifts for LPN-D. On 4/16/24 at 1:12 PM at the exit meeting, Surveyor informed NHA-A, ANHA-C and DON-B of the concern that R4 reported buying gifts for LPN-D and that there was not a thorough investigation completed. No further information was provided.
Feb 2024 9 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure 1 of 1 resident's right (R8) to be treated with dignity and r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure 1 of 1 resident's right (R8) to be treated with dignity and respect in an environment that enhances R8's quality of life. R8 is assessed to have severe cognitive impairment with daily decision-making skills and requires assistance for dressing. On 12/20/23 at approximately 2:15pm, R8 was in the common area wearing a T-shirt and sweater and just a towel covering R8's waist area. R8 had no pants or brief on and was naked from the waist down. An allegation was made that 2 Residents (R5 and an additional unknown Resident) were laughing and pointing at R8. CNA-P was notified of the situation and removed R8 from the common area. CNA-P brought R8 to R8's room. R5 followed where R5 entered through R8's closed door without permission, was yelling and pointing in a threatening manner. R8 was observed to be naked from the waist down. R5 continued to yell and scream in a violent manner and violently pushed CNA-P's shoulder into the room door. R8 was noted to be yelling what's going on as she observed this threatening and aggressive interaction. CNA-P called the police, and a formal police report was completed. R5 received a citation and was to appear in court on 2/12/24. R5 was assessed to be cognitively intact with daily decision-making skills. R5's care plan addresses R5 as having unmet needs related to sexuality and intimacy along with behavioral needs. R8 sitting in a common area without wearing pants or briefs with just a towel covering below her waist was not dignified for R8 and did not enhance R8's quality of life. R8 sitting in a common area without wearing pants or briefs may have provoked R5's pointing and laughing at R8, along with becoming increasingly agitated toward CNA-P who removed R8 from the area. (Cross Reference F610) Findings Include: R8 was admitted to the facility on [DATE] with diagnoses of Dementia, Anxiety, Paranoid Schizophrenia, Other Specified Depressive Disorders, Hypokalemia, Abnormal Weight Loss, Repeated Falls, and Muscle Weakness. R8 has a legal guardian. R8's Quarterly Minimum Data (MDS) dated [DATE] documents R8's Brief Interview for Mental Status (BIMS) score to be a 4 indicating R8 demonstrates severely impaired skills for daily decisions. R8 requires assistance with all transfers. R8 is independent with wheelchair mobility. R8 requires assistance for dressing and hygiene. Surveyor reviewed R8's comprehensive care plan and notes the following focused problems: 1. R8 has depression due to Dementia and health decline Initiated 12/18/20 Revised 11/20/23 2. R8 has a psychosocial well-being problem (actual or potential due to anxiety, end-stage disease, lack of motivation Initiated 12/18/20 Revised 11/20/23 3. R8 has impaired cognitive function due to dementia with impaired decision making, long and short-term memory loss. Exhibits disorganized thinking (indicator of delirium) as part of R8's Dementia Initiated 12/18/20 Revised 1/9/24. While Surveyor was investigating a 12/20/23 altercation between R5 and CNA-P, the facility provided the following statement which identified preceding events leading up to the altercation. Surveyor reviewed a statement dated 12/20/23 at 2:15 PM, written by CNA-P which had been provided to the facility. The statement indicted CNA-P was informed by a housekeeper that R8 was in the common area without any pants on. Two Residents, 1 of whom was R5 were observed laughing and pointing at R8. CNA-P covered R8 with a sheet and asked the two Residents to stop laughing at R8 and started to push R8 down the hallway. R5 followed both CNA-P and R8 down the hallway. CNA-P took R8 into R8's room and closed the door for privacy. R5 flew open R8's room door, entered the room yelling and pointing in a threatening manner. CNA-P asked R5 to leave the room but R5 continued to yell and scream in a violent manner. CNA-P went to leave the room and call for help and that is when R5 violently pushed CNA-P's shoulder into the room door. In addition, CNA-I provided a statement that CNA-I had to get help with intervening in the altercation with R5 and CNA-P. Surveyor observed R8 throughout the survey and noted R8 to be non-interviewable. On 2/20/24 at 10:49 AM, Surveyor interviewed Social Worker (SW)-G who confirmed the physical altercation between R5 and CNA-P. SW-G stated there were two male Residents including R5 in the common area laughing and pointing at R8 because R8 was just in a brief in the common area. (Surveyor later learned R8 was not wearing a brief.) On 2/20/24 at 3:26 PM, NHA-A informed Surveyor that the incident involving R8, R5 and CNA-P was all based on miscommunication. Surveyor asked NHA-A what the facility determined to be the miscommunication; however, NHA-A stated NHA-A did not know. Surveyor shared the concern that based on the statement, R8 had been in the common area without wearing pants and/or briefs with two Residents laughing at R8. When R8 was removed and brought back to her room, R8 then witnessed an aggressive and violent interaction between R5 and CNA-P. Surveyor shared the concern that R8 was not treated in a dignified manner when left sitting in a common area not fully clothed and with 2 male residents laughing at her. No further information was provided by the facility at this time. On 2/21/24 at 12:51 PM, CNA-I confirmed that R8 is assisted out of bed into the wheelchair. CNA-I stated R8 is able to self-propel her wheelchair and will go up and down the hallway. CNA-I confirmed the only behavior R8 has is that R8 refuses showers. On 2/21/24 at 12:54 PM, Surveyor observed R8's room to be all the way down the long hallway, 2nd last room on the right side. R8 to get to the common area would have self-propelled all the way down the hallway, turn left, past the nurse's station and into the common area. On 2/21/24 at 4:45 PM, Surveyor interviewed CNA-P who stated that R8 was dressed in a couple of T-shirts with a sweater which is common for R8 on 12/20/23. CNA-P stated CNA-P observed R8 in the common area with no pants on, and only had a towel across R8's lap. Surveyor indicated Surveyor understood R8 was wearing a brief. CNA-P corrected Surveyor and stated that R8 had no brief on, just a towel. CNA-P also stated that when the altercation was going on between R5 and CNA-P, R8 was yelling, what's going on? CNA-P stated that the towel had dropped off R8 during the altercation and R8 was naked from the waist down while R5 was in the room. CNA-P called the police, and a formal police report was completed. R5 received a citation and was to appear in court on 2/12/24. Surveyor noted there is no documentation that the facility investigated the circumstances where R8 was pointed and laughed at while not being fully dressed in the common area. Surveyor's review of R5 medical record indicated R5 was admitted to the facility on [DATE] with diagnoses of Displaced Fracture of Acromial Process of Left Shoulder, Unspecified Hearing Loss, Cognitive Communication Deficit, and Contusion of Other Part of Head. R5 discharged from the facility on 2/9/24. R5 was his own person while at the facility. R5's Trauma Informed Care Screening Tool completed 9/8/23 documents the following traumatic events for R5: 1. Transportation accident 2. Serious accident at work, home, or during a recreational activity 3. Physical assault 4. Assault with a weapon 5. Serious injury, harm, or death you caused to someone else 6. Homelessness Surveyor reviewed R5's Quarterly Minimum Data Set (MDS) dated [DATE] which documents R5's Brief Interview for Mental Status (BIMS) score to be a 15, which means R5's daily decision making was evaluated to be intact. Surveyor reviewed R5's comprehensive care plan and notes the following focused problems with interventions: 1. R5 presents with behaviors and altered psychosocial needs due to history of hospitalization, homelessness, lack of income to facilitate discharge placement. R5 is known to engage in acts of intimacy with other Residents, watching/sharing pornographic materials in public, verbal, and physical aggression at times. Initiated 11/20/23 Revised 2/13/24. -1/9/24 15-minute checks (ended) 1/15/24 Initiated 1/10/24 -12/20/23 R5 placed on 1:1 supervision (1:1 ended 1/9/24) Initiated 1/10/24 -Accept R5's need to express intimacy Initiated 12/8/23 -Address R5's unmet needs related to sexuality and intimacy Initiated 12/8/23 -Arrange for psych consult if needed, follow up as indicated Initiated 11/20/23 -Educate family members and current/new staff members on sexuality and the needs for intimacy Initiated 12/8/23 -Monitor for behavior every shift and document if noted: throwing things, yelling/cursing at others, presenting in an intimidating manner, walking in the hall without being fully dressed Initiated 11/20/23 -Redirect R5 in a respectful, calm demeanor when R5 is being loud, disruptive, presents with unwanted physical touch, presents/is watching pornographic materials in public, is intimidating Initiated 12/20/23 -Watch and report any behavioral expressions of intimacy or sexuality to the nursing staff/social services Initiated 12/8/23 Other contributing focused problems include the following for R5: 1. R5 is a trauma survivor related to history of abuse, history of homelessness, traumatic loss of a loved one. R5 was severely beaten and thrown down a stair resulting in several life-threatening injuries Initiated 9/9/23. -Provide psychosocial support services Initiated 9/9/23 2. R5 has a mood score disorder due to Patient Health Questionnaire (PHQ-9) score of 10 or more Initiated 1/25/24 -Behavioral health consults as needed Initiated 1/25/24 3. R5 has impaired cognitive function impaired thought processes due to head injury Initiated 9/9/23 4. R5 has difficulty communicating due to hearing deficit, slurring, stuttering has difficulties verbalizing words and thoughts Initiated 9/9/23 Surveyor reviewed R5's progress notes located in R5's EMR (electronic medical record) from 11/20/23 to discharge on [DATE] and notes the following documentation: On 11/20/23 written by Licensed Practical Nurse (LPN-BB) at 2:59 PM-R5 noted to be aggressive towards staff. R5 walked up on staff member and asked staff do you think your important?' repeatedly. Staff was not able to understand R5 as speech can hard to interpret due R5 hearing/speech impediment. R5 walked away from staff member then soon after started following her down the hall with an aggressive demeanor while removing his shirt and yelling at her. Staff member was able to leave the unit quickly leaving R5 angry as R5 returned to room yelling and cursing. Administrator made aware and addressed R5 about behavior. Nursing Home Administrator (NHA)-A provided surveyor with the following statements pertaining to R5: On 12/17/23, Licensed Practical Nurse (LPN)-O wrote a written statement to RN-CC that stated R5 tried to show LPN-O a nude picture of R5 and when LPN-O wouldn't look or acknowledge, R5 made the picture bigger. LPN-O stated LPN-O was trying to take another Resident's blood pressure and R5 walked into that room with a pornographic film on. LPN-O also documented that R5 started to grab things off the medicine cart. LPN-O documents that R5 touched LPN-O and LPN-O demanded that R5 keep R5's hands to self. LPN-O documented that R5 walked up to LPN-O pointing R5's finger in LPN-O's face. LPN-O stated that R5 follows LPN-O everywhere no matter where LPN-O is working and is making LPN-O feel unsafe. On 12/20/23 there is a documented physical altercation where Certified Nursing Assistant (CNA-P) provided a written statement that R5 followed CNA-P to another Resident (R8) room, R5 pushed open the closed door, was yelling and pointing in a threatening manner, and violently pushed CNA-P's shoulder into the room door. CNA-P called the police, a formal police report was completed and R5 received a citation and was to appear in court on 2/12/24. CNA-I provided a statement that CNA-I had to go get help with intervening in the altercation with R5 and CNA-P. R5's progress notes continue to document R5's behaviors and monitoring: On 12/21/23 LPN-N documents that R5 is being monitored for behaviors and being on 1:1 supervision. On 1/10/24 SW-G documents that R5 has been taken off 1:1 supervision and has been placed on 15-minute checks. On 2/3/24, RN-EE documents that R5 got into another altercation with another CNA, yelling and aggressive. CNA asked R5 to step out of a no male caregiver room to perform cares for the night and R5 became very upset. SW-G present at the facility and aware of incident. R5 re-educated. Roommate vocalized she doesn't want R5 in room, does not feel safe. On 2/20/24 at 3:20 PM, Surveyor shared with NHA-A and Director of Nursing (DON-B) that Surveyor had concerns regarding R8 sitting in a common area not fully clothed. Surveyor stated R8 was subjected to R5 pointing and laughing at R8. On 2/20/24 at 3:26 PM, NHA-A confirmed that the incident between CNA-P and R5 was not submitted to the State Survey Agency because Why would we report an incident between a staff member and a Resident? R5 pushed CNA-P and it was all based on miscommunication. (Cross reference F610) The facility did not investigate further as to what this miscommunication entailed. The facility did not identify further as to why and how R8 was found exposed in a common area along with R5 and another unknown resident laughing at R8. (Cross reference F610) On 12/20/23, the facility did not promote R5's environment so that R5 was treatment with respect and in a dignified manner. Applying the reasonable person concept no reasonable person would want to be placed in a public common area without wearing pants or briefs with only a towel covering their private areas. R8 who is a vulnerable adult, who relies on staff to meet her needs, would have the expectation she is safe, has privacy, and would be treated with respect and dignity. A person who has been left exposed without wearing pants or briefs while in a public area with residents pointing and laughing at you, having a resident enter your room and to again be exposed and observing an aggressive interaction between R5 and CNA-P would experience at least minimal discomfort with the potential to compromise the resident's ability to maintain or reach their highest practicable level of well-being.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0563 (Tag F0563)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure the right of a Resident to receive visitors at the time of th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility did not ensure the right of a Resident to receive visitors at the time of their choosing for 1 (R2) of 1 Resident reviewed for visitation rights. The facility restricted R2's husband immediate access to R2 unless R2's husband was accompanied either by their daughter who lives in Minnesota or son who has his own business. Findings include: The Visitation Policy 2001 Med-Pass Inc (Revised May 2017) under Policy Statement documents, Our facility permits residents to receive visitors subject to the resident's wishes and the protection of the rights of other residents in the facility. Under Policy Interpretation and Implementation includes documentation of: 1. We recognize the resident's need to maintain contact with the community in which he or she has lived or is familiar. Therefore, the resident is permitted to have visitors as he/she wishes. 2. The facility provides 24-hour access to all individuals visiting with the consent of the resident. Some visitation may be subject to reasonable restrictions that protect the security of the facility's residents such as: a. Limit or supervising visits from persons who are known or suspected to be abusive or exploitative to a resident; b. Denying access to individuals who are found to have been committing criminal acts; and c. Denying access to visitor who are inebriated or disruptive. 13. Incidents of any visitor's disruptive behavior must be documented in the resident's medical record or other facility approved form. R2 was originally admitted to the facility on [DATE] and has a recent readmission of 2/14/24. R2's diagnoses includes multiple sclerosis, peripheral vascular disease, chronic respiratory disease, right below knee amputation, and hypertension. The quarterly MDS (minimum data set) with an assessment reference date of 1/4/24 assesses R2 as having short term & long term memory problems and has severe impairment for cognitive skills for daily decision making. R2 is assessed as being dependent for toileting hygiene, mobility rolling left to right, and chair/bed to chair transfer. R2 is always incontinent of urine and bowel. Surveyor noted that although R2 is assessed as having short & long term memory problems and has severe impairment for cognitive skills for daily decision making, R2 was able to mouth yes or no to Surveyor's questions. The respiratory therapy note dated 2/14/24 at 1800 (6:00 p.m.) written by RT (respiratory therapist)-GG documents rt called to pt (patient) rm (room) by pm (evening) nurse for pt desat nurse observe pt husband to be trying to remove ot [sic-] (pt) from O2 (oxygen) device pt began to drop in sats (saturation) pt husband stated that O2 source not working O2 concentrator change pt remain stable pt husband inform by rt not to be removing pt from O2 source pt husband began to yell and state he was power of attorney and he wants O2 off pt hadn't been on O2 in hospital rt stated that pt returned on O2 and will remain on O2 until otherwise directed to change pt husband began yelling and swearing stating he was in charge and he will call the doctor rt observed pt to be in need of O2 otherwise pt goes into immediate resp (respiratory) distress. The nurses note dated 2/14/24 at 23:18 (11:18 p.m.) written by RN (Registered Nurse)-HH documents Received Pt (patient) lying in bed A&Ox1 (alert and orientated times one), she is readmitted . Bolus feeding and medicine given as prescribed. Pt tolerated well. Pt's husband is at bedside and he stated that Pt should not be on O2 because she got weaned from O2 when she was in the hospital. Writer explained to Pt's husband that per Provider's order Pt is suppose to be on O2. Pt's husband insisted that writer remove the O2, writer removed O2 and start monitoring the Pt. Pt's O2 stat dropped from 97% on 3L O2 to 87% RA (room air). Writer placed Pt back on O2 and O2 sat went up to 93% on 2 L (liter) O2 writer then explained to husband that, that's why Pt need O2. Pt's husband insisted that writer remove the O2 again. Writer referred Pt's husband to Respiratory and respiratory was called and explained to Pt's husband that per order from the provider pt is suppose to be on O2. Pt has no discomfort, O2 is at 97% with 2 L O2. Will continue to monitor. The social service note dated 2/15/24 at 12:47 p.m. written by SSD (Social Service Director)-G documents Spoke to [first name] [R2's first name] primary APOA HC (activated power of attorney health care), regarding difficulty staff had with [R2's husband first name] the night prior related to taking oxygen off of [R2's first name] and demanding it stay off (resulting in SATS dropping), getting upset with staff and being disruptive to [R2's first name] care. Reviewed IDT (interdisciplinary team) determination that due to disruption of care being repetitive for [R2's husband first name] and being difficult when redirected determined he would need to have one of the primary APOA HC present when visiting to ensure he is not taking [R2's first name] off of her oxygen. [First name] stated she was going to update the family and her father, [first name]. Writer and Nurse Unit Manager, [Name] received a call from [R2's husband first name] upset. He had been informed by [Name] he would have to have [Name] or [Name] present when visiting [R2's first name]. Attempting to argue he was not loud or belligerent the night prior, did not take [R2's first name] oxygen off or demand that the oxygen be removed. Continues to demand that he is [R2's first name] APOA HC despite paperwork showing otherwise. Reviewed with [R2's husband first name] incidents of care disruption including last night and the impact it has on [R2's first name] well-being. [R2's husband first name] repeatedly tried to argue related to the change in visitation status. Writer and [Name] reviewed the guidelines and reason multiple times and informed [R2's husband first name] the call was being ended. At approximately 1:10 p.m. [R2's husband first name] and his son [Name] came to writer's office regarding this matter. The same information was reviewed with both [R2's husband first name] and [Name]. [R2's husband first name] continued to demand that he was the APOA HC. Reminded him the paperwork was signed 7/2023. [R2's husband first name] requested a copy of the paperwork. Provided a copy for [R2's husband first name] reference. Stated he was taking [R2's first name] home. [Name] informed [R2's husband first name] that [R2's first name] is not going home. [R2's husband first name] did attempt to raise his voice; [Name] redirected him. Surveyor reviewed R2's progress notes from the original date of admission on [DATE] until 2/14/24 and was unable to locate any documentation regarding R2's husband removing R2's oxygen, raising his voice, or any other behavior which would be disruptive. Surveyor reviewed R2's comprehensive care plans and did not note any care plans addressing visitation. On 2/19/24 at 1:38 p.m. Surveyor asked NHA (Nursing Home Administrator)-A if they have any Residents with restrictive visitation and if they do Surveyor asked NHA-A to provide Surveyor with a list of the Resident's names. NHA-A informed Surveyor she thinks there is just one Resident which just happened and would check. On 2/19/24 at 1:51 p.m. NHA-A provided Surveyor with list of Residents with visitation restrictions. Surveyor noted only R2's name is listed. On 2/19/24 at 3:16 p.m. during the end of the day meeting with NHA-A, DON (Director of Nursing)-B, AA (Assistant Administrator)-C, VP (Vice President) Regulatory Services-D, VP of Operations-E and VP Clinical Operations-F Surveyor asked why R2 has restricted visitation. NHA-A informed Surveyor R2's husband had a change of condition and they believe he has dementia. R2's husband was belligerent to staff & removed R2's oxygen. There was a meeting with the daughter, who is R2's POA, and agreed to the restrictions that R2's husband can only visit with the son or daughter. Surveyor inquired if they live in the area. NHA-A informed Surveyor the son lives in town and the daughter in Minneapolis. Surveyor asked if there were other incidents prior to the incident on 2/14/24. NHA-A informed Surveyor they were getting reports from staff R2's husband was getting mean and nasty. VP (Vice President) of Regulatory Services-D informed Surveyor there were a couple incidents of oxygen last week. The husband asked staff to remove the oxygen and when staff told him no he became belligerent so then they removed the oxygen, R2's sats went down and the oxygen was put back on. On 2/20/24 at 8:31 a.m. Surveyor asked LPN (Licensed Practical Nurse)-H if R2's husband visits R2. LPN-H replied it's a sad situation, used to visit. LPN-H explained she was not here, but heard R2's husband took off her oxygen so R2's husband can't visit unless he comes with his son who is the POA (power of attorney) for health care and finance. On 2/20/24 at 10:17 a.m. Surveyor asked Receptionist-W if there are any Residents that can't have any visitors. Receptionist-W replied one to my knowledge. Receptionist-W explained not that the Resident, [name of R2] can't have visitors but her husband can't come in unless there is someone with him. Surveyor asked before the restriction did R2's husband come to visit his wife. Receptionist-W replied yes. Surveyor asked how often R2's husband would come to visit. Receptionist-W informed Surveyor one or two times a day, if not every day every other day. Surveyor asked Receptionist-W if she had any problems with R2's husband. Receptionist-W replied no. On 2/20/24 at 11:27 a.m. Surveyor met with SSD (Social Service Director)-G to discuss the visitation restrictions for R2. SSD-G explained in stand up during clinical review it was discussed R2's husband removed R2's oxygen and also demanded the nurse who was an agency nurse to remove the oxygen. SSD-G informed Surveyor they have to remind agency staff who R2's primary contact is. SSD-G indicated the respiratory therapist informed R2's husband the oxygen can't be taken off and the husband got loud and belligerent. SSD-G informed Surveyor she contacted R2's POAs (power of attorneys) and informed the POA R2's husband could only visit with one of the power of attorneys. SSD-G informed Surveyor when R2 was first admitted R2's husband was fussing with the trach, oxygen and had to remind him not do do that. SSD-G informed Surveyor there is a CNA who witnessed R2's husband touching R2's tube feeding. Surveyor informed SSD-G Surveyor was unable to locate any documentation until 2/15/24 regarding R2's husband. SSD-G replied I know. We discussed R2's husband in morning report on 2/15/24. On 2/20/24 at 2:44 p.m. Surveyor observed R2 in bed on the left side with a pillow under each arm. Surveyor asked R2 if she would like her husband to visit her. R2 mouthed yes. Surveyor informed R2 Surveyor had heard her husband would visit her a couple times every day or every other day. R2 shook her head indicating yes. On 2/20/24 at 3:12 p.m. during the end of the day meeting with NHA-A, DON-B, AA-C, VP-Regulatory Services-D, VP of Operations-E and VP Clinical Operations-F Surveyor again voiced concern regarding R2's visitation restrictions. On 2/21/24 at 9:34 a.m. VP of Operations-E informed Surveyor they had NHA-A call the family. The daughter, who is R2's POA requested not to change visitation until Friday when they have their meeting to discuss potential thoughts and interventions. Surveyor informed VP of Operations-E a POA does not have the right to restrict visitation and R2 wants her husband to visit. On 2/21/24 at 10:38 a.m. NHA-A informed Surveyor the team was educated on their visitation policy. R2's daughter who is the POA was called, they have a scheduled care plan meeting with the physician, dad (R2's husband), and children who are R2's POAs. NHA-A informed Surveyor it's better at this point and they will do visitation for R2's husband. NHA-A informed Surveyor they will have the nurse check in when R2's husband is visiting.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Based on observation and interview, the Facility did not ensure to provide a safe, clean, and homelike environment for 3 (R2, R10, & R11) of 5 Resident's reviewed for their environment. * The base of ...

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Based on observation and interview, the Facility did not ensure to provide a safe, clean, and homelike environment for 3 (R2, R10, & R11) of 5 Resident's reviewed for their environment. * The base of R2's tube feeding pole was splattered with dried tube feeding and there was dried feeding on the floor. This was observed on 2/19/24, 2/20/24, 2/21/24, & 2/22/24. * There is a piece of wall paper missing on the wall to the left of R10's bed measuring approximately two feet in length by 4 inches in width. The cove base is missing next to the bathroom door. * There are two wall tiles that have come off the wall and are laying on the floor on the right side in R11's bathroom. Findings include: 1. R2's physician orders with an order date of 2/14/24 includes Enteral Feeding order four times a day for TF (tube feeding) Enteral Nutrition via Bolus: Osmolite 1.2 300 ml (milliliter) at frequency: 4x (times) day. Total ml's (milliliters)/24 hours: 1200 ml . FWF (free water flush) 100 ml pre/post feeding., On 2/19/24 at 9:34 a.m. Surveyor observed there is dried tube feeding on the floor near R2's tube feeding pole. The dried tube feeding measures approximately five inches by three inches. On the base of the tube feeding pole two of the legs has tube feeding splattered along the length of two of the legs and on the other two legs has a couple areas of splattered tube feeding. On 2/19/24 at 11:06 a.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/19/24 at 1:21 p.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/19/24 at 2:11 p.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/20/24 at 7:21 a.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/20/24 at 8:16 a.m. Surveyor observed LPN (Licensed Practical Nurse)-H administer R2's Osmolite 1.2 tube feeding. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/20/24 at 10:41 a.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/20/24 at 12:27 p.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/20/24 at 2:44 p.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/21/24 at 6:49 a.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/21/24 at 8:27 a.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/21/24 at 12:16 p.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/22/24 at 7:23 a.m. Surveyor observed there is still dried tube feeding on the floor near R2's tube feeding pole and there is still splattered tube feeding on the base of the tube feeding pole. On 2/22/24 at 7:38 a.m. Surveyor asked HD (Housekeeping Director)-U what his staff cleans on a daily basis in resident's rooms. HD-U informed Surveyor they take the trash out, sweep & mop the floor, horizontal dusting which includes bed lights & over bed tables, clean the bathroom including the commode & sink and stock supplies such as paper towels, soap, etc. On 2/22/24 at 8:01 a.m. Surveyor accompanied HD-U to R2's room. Surveyor asked HD-U if housekeeping staff clean the tube feeding pole. HD-U informed Surveyor nursing cleans but they try to help each other out. Surveyor showed HD-U the dried feeding on the floor near the feeding tube pole and asked if this feeding should have been mopped up. HD-U informed Surveyor it should have and explained to Surveyor when the feeding dries it's hard to mop. HD-U informed Surveyor housekeeping staff know to get a scraper and scrap the feeding up. On 2/22/24 at 8:20 a.m. Surveyor asked DON (Director of Nursing)-B who is responsible for cleaning the base of the tube feeding poles. DON-B informed Surveyor the nurses & CNAs (Certified Nursing Assistants) can assist as they should be looking at the cleanliness when doing rounds. DON-B informed Surveyor there is also angel rounds and this is one of the things they should be looking at when rounding. DON-B informed Surveyor cleanliness is a big one. Surveyor informed DON-B of the dried tube feeding on the floor near R2's tube feeding pole and the base of the tube feeding pole is splattered with dried feeding which Surveyor observed during each day of the survey. 2. On 2/19/24 at 9:54 a.m. Surveyor conducted environmental rounds in R10's room. Surveyor observed there is a large piece of wallpaper missing on the wall on the left side of R10's room. The missing wall paper measures approximately two feet in length by approximate 4 inches width. Surveyor also observed the cove base is missing to the left of the bathroom door. 3. On 2/21/24 at 9:19 a.m. Surveyor observed in the bathroom located in R11's room there are two wall tiles on the bathroom floor. The wall tiles are missing on the right side as one enters the bathroom. On 2/22/24 at 9:06 a.m. Surveyor met with NHA (Nursing Home Administrator)-A and VP (Vice President) of Operations-E. Surveyor informed NHA-A & VP of Operations-E of the observations of dried feeding on the floor & R2's tube feeding pole being splattered with feeding observed each day of the survey. Surveyor was informed they asked housekeeping to inservice their staff and a housekeeper was assigned a project to clean all the tube feeding poles today. Surveyor informed NHA-A & VP of Operations-E Surveyor would like to speak with the Maintenance Director. Surveyor was informed Maintenance Director-X had a family emergency and was not in the Facility. Surveyor informed NHA-A & VP of Operations-E of the observations in R10's & R11's room. NHA-A informed Surveyor they wouldn't have the wallpaper to fix R10's missing wallpaper. Surveyor inquired how maintenance is informed of items which are in need of repair. VP of Operations-E informed Surveyor they should be put into the Tels system or can be verbally told.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not promptly resolve a grievance for 1 (R1) of 1 grievance reviewed. On 1/...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the Facility did not promptly resolve a grievance for 1 (R1) of 1 grievance reviewed. On 1/20/24 R1's son filed a grievance that R1's echo show 8 (3rd generation) was missing. The date of resolution on the January grievance log is documented as 1/25/24. On 2/6/24 SSD (Social Service Director)-G indicated she was just informed the Facility needs a receipt for the item in order to submit for reimbursement. On 2/7/24 R1's son provided SSD-G with the order information from [Amazon] and this information was then provided to provided to Assistant Administrator-C on 2/7/24. As of 2/19/24 when Surveyor inquired about R1's son's grievance, R1's son was not provided with reimbursement for the missing echo show 8. R1's grievance was not resolved on 1/25/24. Findings include: The Grievance/Concern Process policy and procedure not dated under purpose documents To establish a process for responding to a resident or resident representative to resolve grievances a resident may have. Under procedure documents: 7. The Grievance Officer will ensure that all written grievance decision include the date the grievance was received, a summary statement of the grievance, the steps taken to investigate the grievance, a summary of the pertinent findings or conclusions regarding the residents concern(s), a statement as to whether the grievance was confirmed or not confirmed, any corrective action taken or to be taken by the facility as a result of the grievance, and the date the written decision was issued. 8. The facility will take the appropriate actions in response to a grievance to prevent further potential violations of residents rights during an investigation and report any allegations of neglect, abuse, injuries of unknown source, and/or misappropriation of resident property as indicated. 9. The Grievance Officer forwards the grievance/concern form to the appropriate department head for investigation, follow up and resolution and tracks the concern on the electronic grievance log. 10. The assigned department head investigates the identified concern timely to identify root cause of the issue or concern. 11. Once the root cause of the concern is identified, corrective action is taken to resolve the issue for the identified party as well as potential systemic changes to reduce risk of recurrence or occurrence for others. 12. The assigned department head contacts the appropriate party (If known), All anonymously reported concerns will have no final notifications, once resolution has been completed (no longer than 5 working days unless nature of concern dictates extension. R1 was discharged from the Facility on 1/15/24. Surveyor reviewed the Facility's January Grievance Log and noted R1's son filed a grievance dated 1/20/24. The concerned is assigned to SS (social service), nature of concern is documented as missing item, under resolution documents yes, and date of resolution is documented as 1/25/24. On 2/19/24 at 11:13 a.m. Surveyor reviewed the Facility's admission agreement for any language relating to reimbursement of missing items. Section 5.4 Residents Personal Property documents Prior to admission you must prepare an inventory of any residents personal belongings brought into the Facility. This list should be updated as matters change. Facility does not insure the personal property of residents. You are responsible for obtaining insurance on personal property brought to the Facility. Valuable or unique personal property and significant amounts of cash should not be left at the Facility. It is your obligation to arrange for disposition of personal belongings upon discharge. Facility will dispose of any personal belongs left for more than 30 days after the resident's discharge. Surveyor noted the Facility's admission agreement does not specify they will not reimburse Residents and/or their representatives for any missing items. On 2/19/24 at 1:05 p.m. Surveyor asked NHA (Nursing Home Administrator)-A for R1's grievance dated 1/20/24. On 2/19/24 Surveyor reviewed R1's sons grievance dated 1/20/24. Under the concern documents Echo Show 8 (3rd Gen). For the question was resident concern resolved, yes is checked with describe resolution. For describe resolution documents Item could not be located. Amount for reimbursement is $95.79 to be reimbursed to son, [Name]. SSD (Social Service Director)-G signed this grievance form on 1/25/24 and Signature of Executive Director is dated 2/19/24. Surveyor noted on the back of the grievance form is a handwritten notation which documents Writer could not order item right away due to not having proof. Writer told social services to request a receipt for the item. Writer received receipt 2/9. Writer waited for approval to order item. Check is being sent directly to [R1's son first name]. On 2/19/24 at 1:44 p.m. Surveyor spoke to SSD-G if R1's Echo Show 8 was the only missing item. SSD-G informed Surveyor that was the only item reported missing to her. Surveyor inquired who reported the missing item. SSD-G informed Surveyor [Name of] R1's son. SSD-G informed Surveyor there were some clothes missing but these were found so they were not placed on the grievance. Surveyor asked SSD-G if R1's son provided a receipt for this item. SSD-G informed Surveyor she believes R1's son sent her the receipt by email on 2/9/24. Surveyor asked SSD-G if R1's son received the reimbursement. SSD-G informed Surveyor when she received the receipt she passed it on to AA (Assistant Administrator)-C. SSD-G informed Surveyor what she understood is that AA-C has to pass the receipt on to higher ups for processing. SSD-G informed Surveyor she had originally looked up the cost of the Echo Show 8 but was told she needed the original receipt. SSD-G informed Surveyor this slowed up the process. Surveyor asked SSD-G if she could provide Surveyor with the receipt R1's son emailed. On 2/19/24 at 1:57 p.m. Surveyor asked AA-C what his knowledge was about R1's missing Echo Show 8. AA-C informed Surveyor SSD-G had told him about the missing item and that the family wanted the item or reimbursement. AA-C indicated he told SSD-G he couldn't do anything without proof & told her they needed the receipt. AA-C informed Surveyor SSD-G got the receipt, forwarded the receipt to him and he talked with NHA (Nursing Home Administrator)-A. Surveyor asked AA-C when he received the receipt. AA-C informed Surveyor he believes it was sometime last week. AA-C informed Surveyor he printed out everything and sent it to them this morning. Surveyor informed AA-C SSD-G had told Surveyor she provided him with the receipt on 2/9/24 & asked why it took 10 days to submit the required information. AA-C informed Surveyor it shouldn't of taken that long and can't say. On 2/19/24 at 2:09 p.m. SSD-G provided Surveyor with emails between herself and R1's son. Surveyor noted on 1/18/24 at 12:46 p.m. R1's son sent SSD-G an email which documents I came out to pick up dads things today and I got everything that I believe belong to him. The only thing that I am missing is his Amazon [NAME]. I spoke to one of the nurses, and she was able to find the Internet modem that I had in the room, but was unable to find the [NAME], so please keep me posted if you find it. On 1/18/24 at 12:47 p.m. SSD-G emailed R1's son back stating My thoughts and prayers are with you and your family. If there is anything I can do please reach out to me at [telephone number]. Thank you. On 1/20/24 at 3:42 p.m. R1's son emailed SSD-G Any word on my father's Amazon [NAME] echo? If not will [NAME] care replace? On 1/21/24 at 7:23 a.m. SSD-G responded to R1's son email with It has not been located. Did you set up the app on it that indicates location? If it cannot be located I will submit for replacement. On 1/23/24 at 8:53 a.m. R1's son emailed SSD-G with Please replace: All-new Echo Show 8 (3rd Gen, 2023 release) with spatial audio, smart home hub and [NAME] charcoal. On 1/24/24 at 2:55 p.m. SSD-G emailed R1's son stating [R1's first name] sister called requesting reimbursement for a camera? Is this the same thing? I want to make sure we are all on the same page. On 1/24/24 at 2:55 p.m. R1's son replied back Correct. On 1/24/24 at 2:57 p.m. SSD-G sent R1's son an email stating Thank you. Do you have a receipt? If not I will simply look the item up. The next communication is dated 1/29/24 at 7:08 a.m. from R1's son to SSD-G. This email states I would like to pick up the check for the camera this week. Let me know when it will be ready. Surveyor noted the Facility resolved this grievance as of 1/25/24. The next communication is dated 2/6/24 at 11:48 a.m. from SSD-G to R1's son. The email states I was just informed that we need a receipt for the time in order to submit for reimbursement. Please forward a receipt and I will request it be expedited. On 2/7/24 at 2:05 a.m. R1's son emailed SSD-G Item was purchased on December 6 via Amazon and order info (information) is attached. The Amazon Echo Show was $39.99 plus tax, however you can not get this time for that price any longer as it is not $89.99 plus tax. I would like a replacement item or equivalent payment. I have attached a recent price from Amazon as well. I think this has dragged on long enough. On 2/7/24 at 9:10 a.m. SSD-G emailed AA-C which states Here is the information related to the [NAME] replacement/reimbursement for [R1's first name]. On 2/20/24 at 1:01 p.m. Surveyor asked SSD-G why R1's grievance resolved date is documented as 1/25/24. SSD-G informed Surveyor this was the date they decided they were going to reimburse. Surveyor informed SSD-G R1's grievance was not resolved on this date as she had emailed R1's son on 2/6/24 indicated the Facility needs a receipt for reimbursement. On 2/20/24 at 3:12 p.m. during the end of the day meeting with NHA-A, DON (Director of Nursing)-B, AA (Assistant Administrator)-C, VP (Vice President) Regulatory Services-D, VP of Operations-E and VP Clinical Operations-F were informed of the above and R1's grievance not being resolved on 1/25/24. On 2/21/24 VP of Operations informed she was able to expedite the check for R1's reimbursement.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure that 3 of 3 allegations of abuse (R5, R3, and R4) reviewed wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure that 3 of 3 allegations of abuse (R5, R3, and R4) reviewed was reported no later than 2 hours and 1 of 1 allegation of misappropriation of funds(R3) was reported no later than 24 hours to the State Survey Agency and other officials in accordance with State law through established procedures. The facility did not report results of the investigations to the State Survey Agency within 5 working days of the incident and if the alleged violation required corrective action. *On 12/20/23, it was reported to administration that R5 had a physical altercation with certified nursing assistant (CNA-P). CNA-P and CNA-I provided written statements of the altercation between R5 and CNA-P and in which CNA-P ended up calling the police. The facility determined the altercation was a result of miscommunication, however had no further information as to what the miscommunication entailed. The facility did not submit an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report and the facility did not submit a Misconduct Incident Report, regarding a staff member being involved in a physical altercation with a resident and even after CNA-P called the police. *On 1/28/24, an allegation was reported to administration that R3 was performing oral sex on R5. The facility did not submit an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report and the facility did not submit a Misconduct Incident Report to the State Survey Agency. The facility did not contact the local police department. * On 2/21/24 at 9:48 AM, Social Worker (SW-G) informed Surveyor that SW-G had reported to administration on 2/16/24 that SW-G was advised by an outside entity that R3's funds were being misappropriated and instructed SW-G to contact adult protective services. The facility did not submit an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report to the State Survey Agency. The facility did not contact the local police department. *Date unknown, an allegation was reported to administration that R5 was found in bed with R4. The facility did not submit an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report and the facility did not submit a Misconduct Incident Report to the State Survey Agency. The facility did not contact the local police department. (Cross Reference F745) Findings Include: Surveyor reviewed the facility's Abuse Investigation and Reporting policy and procedure revised July of 2017 and notes the following applicable to reporting any alleged violations of abuse or neglect: .Policy Statement All reports of Resident abuse, neglect, exploitation, misappropriation of Resident property, mistreatment and/or injuries of unknown source shall be promptly reported to local, state, and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. Reporting 1. All alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of an unknown source and misappropriation of property will be reported by the facility Administrator, or his/her designee, to the following persons or agencies: a. The State licensing/certification agency responsible for surveying/licensing the facility b. The local/State ombudsman c. Resident's representative d. Adult Protective Services e. Law enforcement officials f. The resident's attending physician g. The facility Medical Director 2. An alleged violation of abuse, neglect, exploitation or mistreatment will be reported immediately, but no later than: a. 2 hours if the alleged violation involves abuse OR has resulted in serious bodily injury b. 24 hours if the alleged violation does not involve abuse AND has not resulted in serious bodily injury 2. The Administrator, or his/her designee, will provide the appropriate agencies or individuals listed above with a written report of the findings of the investigation within 5 working days of the occurrence of the incident. 1) R5 was admitted to the facility on [DATE] with diagnoses of Displaced Fracture of Acromial Process of Left Shoulder, Unspecified Hearing Loss, Cognitive Communication Deficit, and Contusion of Other Part of Head. R5 discharged from the facility on 2/9/24. R5 was his own person while at the facility. R5's Trauma Informed Care Screening Tool completed 9/8/23 documents the following traumatic events for R5: 1. Transportation accident 2. Serious accident at work, home, or during a recreational activity 3. Physical assault 4. Assault with a weapon 5. Serious injury, harm, or death you caused to someone else 6. Homelessness Surveyor reviewed R5's Quarterly Minimum Data Set (MDS) dated [DATE] which documents R5's Brief Interview for Mental Status (BIMS) score to be a 15, which means R5's daily decision making was evaluated to be intact. Surveyor reviewed R5's comprehensive care plan and notes the following focused problems with interventions: 1. R5 presents with behaviors and altered psychosocial needs due to history of hospitalization, homelessness, lack of income to facilitate discharge placement. R5 is known to engage in acts of intimacy with other Residents, watching/sharing pornographic materials in public, verbal and physical aggression at times. Initiated 11/20/23 Revised 2/13/24 -1/9/24 15 minute checks (ended) 1/15/24 Initiated 1/10/24 -12/20/23 R5 placed on 1:1 supervision (1:1 ended 1/9/24) Initiated 1/10/24 -Accept R5's need to express intimacy Initiated 12/8/23 -Address R5's unmet needs related to sexuality and intimacy Initiated 12/8/23 -Arrange for psych consult if needed, follow up as indicated Initiated 11/20/23 -Educate family members and current/new staff members on sexuality and the needs for intimacy Initiated 12/8/23 -Monitor for behavior every shift and document if noted:throwing things, yelling/cursing at others, presenting in an intimidating manner, walking in the hall without being fully dressed Initiated 11/20/23 -Redirect R5 in a respectful, calm demeanor when R5 is being loud, disruptive, presents with unwanted physical touch, presents/is watching pornographic materials in public, is intimidating Initiated 12/20/23 -Watch and report any behavioral expressions of intimacy or sexuality to the nursing staff/social services Initiated 12/8/23 Other contributing focused problems include the following for R5: 1. R5 is a trauma survivor related to history of abuse, history of homelessness, traumatic loss of a loved one. R5 was severely beaten and thrown down a stair resulting in several life-threatening injuries Initiated 9/9/23 -Provide psychosocial support services Initiated 9/9/23 2. R5 has a mood score disorder due to Patient Health Questionnaire(PHQ-9) score of 10 or more Initiated 1/25/24 -Behavioral health consults as needed Initiated 1/25/24 3. R5 has impaired cognitive function impaired thought processes due to head injury Initiated 9/9/23 4. R5 has difficulty communicating due to hearing deficit, slurring, stuttering has difficulties verbalizing words and thoughts Initiated 9/9/23 Surveyor reviewed R5's progress notes located in R5's EMR from 11/20/23 to discharge on [DATE] and notes the following documentation: On 11/20/23 written by Licensed Practical Nurse (LPN-BB) at 2:59 PM-R5 noted to be aggressive towards staff. R5 walked up on staff member and asked staff do you think your important?' repeatedly. Staff was not able to understand R5 as speech can hard to interpret due R5 hearing/speech impediment. R5 walked away from staff member then soon after started following her down the hall with an aggressive demeanor while removing his shirt and yelling at her. Staff member was able to leave the unit quickly leaving R5 angry as R5 returned to room yelling and cursing. Administrator made aware and addressed R5 about behavior. On 12/17/23, LPN-O wrote a written statement to RN-CC that stated R5 tried to show LPN-O a nude picture of R5 and when LPN-O wouldn't look or acknowledge, R5 made the picture bigger. LPN-O stated LPN-O was trying to take another Resident's blood pressure and R5 walked into that room with a pornographic film on. LPN-O also documented that R5 started to grab things off the medicine cart. LPN-O documents that R5 touched LPN-O and LPN-O demanded that R5 keep R5's hands to self. LPN-O documented that R5 walked up to LPN-O pointing R5's finger in LPN-O's face. LPN-O stated that R5 follows LPN-O everywhere no matter where LPN-O is working and is making LPN-O feel unsafe. On 12/20/23 there is a documented physical altercation where Certified Nursing Assistant (CNA-P) provided a written statement to the facility that R5 followed CNA-P to another Resident room, R5 pushed open the closed door, was yelling and pointing in a threatening manner, and violently pushed CNA-P's shoulder into the room door. CNA-P called the police, a formal police report was completed and R5 received a citation and was to appear in court on 2/12/24. R5's progress notes continue to document R5's behaviors and monitoring: On 12/21/23 LPN-N documents that R5 is being monitored for behaviors and being on 1:1 supervision. On 1/10/24 SW-G documents that R5 has been taken off of 1:1 supervision and has been placed on 15 minute checks. R5's progress notes continue to document R5's behaviors and monitoring: On 2/3/24, RN-EE documents that R5 got into another altercation with another CNA, yelling and aggressive. CNA asked R5 to step out of a no male caregiver room to perform cares for the night and R5 became very upset. SW-G present at the facility and aware of incident. R5 re-educated. Roommate vocalized she doesn't want R5 in room, does not feel safe. On 2/20/24 at 10:49 AM, SW-G confirmed that on 1/28/24 facility staff reported the allegation that R3 and R5 were engaging in oral sex. SW-G stated that an internal investigation was initiated but is not aware if the incident was reported to the State Agency. SW-G also confirmed the physical altercation between R5 and CNA-P. SW-G stated there was male Residents including R5 in the common area laughing and pointing at R8 because R8 was just in a brief in the common area. SW-G described R5 as having delayed memory. On 2/20/24 at 3:20 PM, Surveyor shared with Administrator (NHA-A) and Director of Nursing (DON-B) that Surveyor had concerns in regards to the physical altercation between R5 and CNA-P on 12/20/23. NHA-A provided Surveyor with a written statement from CNA-P, a statement that LPN-O wrote on 12/17/23, and a statement from CNA-I who intervened between CNA-P and R5. On 2/20/24 at 3:26 PM, NHA-A confirmed that the incident between CNA-P and R5 was not submitted to the State Survey Agency. Why would we report an incident between a staff member and a Resident? R5 pushed CNA-P and it was all based on miscommunication. NHA-A was not able to inform Surveyor what the miscommunication between R5 and CNA-P was about. 2. R3 was admitted to the facility on [DATE] with diagnoses of Unspecified Focal Traumatic Brain Injury, Anoxic Brain Damage, Epileptic Seizures, Dysphagia, Depression, and Cognitive Communication Deficit. On 2/1/2021, R3 was appointed a legal guardian due to incompetency. R3 has had one Psych Initial Evaluation dated 2/2/22 completed since admission at the facility which does not address R3's capacity to consent to sexual and intimate conduct. The psych evaluation does document that R3's thought process is difficult to determine and R3's judgment/insight is fair. A diagnosis of adjustment disorder with mixed anxiety and depressed mood is documented. Surveyor reviewed R3's Quarterly Minimum Data Set (MDS) dated [DATE] which documents R3's Brief Interview for Mental Status (BIMS) score to be a 7, which means R3 demonstrates severely impaired skills for daily decision making. Surveyor reviewed R3's comprehensive care plan and notes the following focused problems with interventions: 1. R3 is at risk for altered psychosocial needs due to loss of independence and the loss of intimate relationships. R3 has a close friendship with a male peer. Initiated 11/7/22 -Arrange for psych consult if needed and follow up as indicated Initiated 11/7/22 -Monitor for behaviors every shift and document if needed. R3's target behaviors include: 1. Expressing sadness 2. Crying/tearfulness 3. Decreased interaction with staff 4. Making sexualized comments towards male staff Initiated 11/7/22 Revised 11/28/23 -Provide non-pharmacological interventions for mood/behaviors, such as redirecting with activity, offering food/fluid, reassurance/conversation, and 1:1 visits. Initiated 11/7/22 2. R3 exhibits behavior of making verbal requests from male staff. Initiated 2/15/23 Revised 6/4/23 -Administer medications as ordered. Monitor/document for side effects and effectiveness Initiated 2/15/23 -Assist R3 to develop more appropriate methods of coping and interacting with caregivers. Encourage R3 to express feelings appropriately. Initiated 2/15/23 -Caregivers to provide opportunity for positive interaction, attention. Stop and talk with R3 as passing by. Initiated 2/15/23 -Consult behavioral services as needed 2/15/23 -Intervene as necessary to protect the rights and safety of others. Approach/Speak in a calm manner. Divert attention. Remove from situation and take to alternate location as needed Initiated 2/15/23 3. R3 is a trauma survivor related to physical assault with life altering injuries. Initiated 5/11/23 -Allow time to answer questions and to verbalize feelings, perceptions, and fears. Initiated 5/11/23 -Consult with social services, psychosocial and behavioral support as needed. Initiated 5/11/23 -Engage in activities of R3's choice. Initiated 5/11/23 -Identify triggers related to past trauma: thoughts of being beaten and left for dead by boyfriends. R3 is care planned for no male caregivers. Initiated 5/11/23 -Provide opportunities for R3 to participate in care/psychosocial support. Initiated 5/11/23 Revised 7/23/23 -Provide psychosocial support services prn. Know that R3 does see psych services. Initiated 5/11/23 Other contributing focused problems include the following for R3: 1. R3 has impaired cognitive function and impaired thought processes due to traumatic brain injury, anoxic brain injury Initiated 9/15/21 Revised 3/15/22 2. R3 has a communication problem due to head injury Initiated 12/12/23 3. R3 uses antidepressant medication for diagnosis of depression Initiated 9/15/21 4. R3 has a mood disorder due to disease process. Initiated 9/8/22 Revised 6/4/23 R3's 2/20/24 [NAME] documents No Male Caregivers. R3's 12/22/23 Sexuality Screen Tool completed by the Social Worker (SW-G) answered yes to all 4 questions and it is documented that R3 gave examples of difference between sexual and intimate conduct. R3's Trauma Informed Care Screening Tool completed 4/13/23 documents the following traumatic events for R3: 1. Serious accident at home 2. Physical assault In review of R3's progress notes located in R3's electronic medical record (EMR), on 1/15/24, SW-G documented effective 1/12/24 that SW-G met with R3 regarding visits with peers. R3 stated that when peer visits in room, they are talking about games on their phones. Does not have a relationship with any one. On 1/24/24 SW-G documented effective 1/23/24 that SW-G met with R3 regarding a male peer visiting in R3's room. Reviewed with R3 that roommate has requested that there be no visitors past 8:30 PM. On 1/28/24, there was an allegation reported by a CNA that R3 and R5 were having oral sex in R3's room. R6, the roommate of R3 reported this to a CNA. On 2/19/24 at 1:35 PM, R6, roommate of R3 stated that R5 came into the room and R6 informed Surveyor that something inappropriate was going on, but I don't know what .It made me uncomfortable and not feel safe. On 2/19/24 at 1:45 PM, Surveyor spoke with R3 who stated that R5 always came to R3's room. Sometimes R5 would bring R3 food. R3 stated that R3 and R5 kissed a lot but that R5 was R4's boyfriend. R3 stated that R3 and R5 text and face-time all the time now that R5 has been discharged . On 2/20/24 at 10:49 AM, SW-G confirmed that on 1/28/24 facility staff reported the allegation that R3 and R5 were engaging in oral sex. SW-G stated that an internal investigation was initiated but is not aware if the incident was reported to the State Agency. SW-G stated that CNA-P and CNA-K had reported that R6 had stated that R3 was performing oral sex on R5. On 2/20/24 at 3:26 PM, NHA-A confirmed that no other statements were obtained for the allegation between R3 and R5 and confirmed the allegation was not reported to the State Survey Agency. NHA-A stated, there was nothing to report, it was all hearsay. Surveyor shared the concern that this allegation of abuse had not been reported to the State Survey Agency. On 2/21/24 at 9:48 AM, SW-G informed Surveyor that SW-G had reported to administration on 2/16/24 that SW-G was advised by an outside entity that R3's funds were being misappropriated and instructed SW-G to contact adult protective services. On 2/21/24 at 1:58 PM, Surveyor shared the concern that the facility did not submit an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report to the State Survey Agency and the facility did not contact the local police department. NHA-A stated NHA-A was unaware of the allegation of the misappropriation of R3's funds. On 2/21/24 at 5:15 PM, Surveyor was informed by the facility, that the allegation involving R3's misappropriation of funds was going to be reported to the State Survey Agency. 4. R4 was admitted to the facility on [DATE] with diagnoses of Bipolar, Disruptive Mood Dysregulation Disorder, Altered Mental Status, Cerebral Infarction, Type 2 Diabetes Mellitus, and Morbid Obesity. On 4/19/21 R4 was appointed a legal guardian due to incompetency. The Determination and Order on Petition for Guardianship Due to Incompetency dated 4/20/21 documents that R4 was found to be incompetent because other like incapacities AND R4's need for assistance in decision-making or communication is unable to be met effectively and less restrictively through appropriate and reasonably available training, education, support services, health care, assistive devices, or other means that the individual will accept. It also documents that R4 because of impairment, is unable effectively to receive and evaluate information or to make or communicate decisions to such extent that the individual is unable to meet the essential requirements for the individual's physical health and safety. On 1/5/23, R4 was appointed a successor guardian that is authorized to exercise powers as previously authorized or modified for R4. R4 has had one Psych Initial Evaluation dated 4/20/21 completed since admission at the facility which does not address R4's capacity to consent to sexual and intimate conduct. The psych evaluation does document R4's judgement and insight is fair. A diagnosis of Bipolar and Anxiety Disorder is documented. R4's Trauma Informed Care Screening Tool completed 4/12/23 documents the following traumatic events for R4: 1. Transportation accident 2. Assault with a weapon 3. Other unwanted or uncomfortable sexual experience 4. Witnessed a sudden violent death 5. Sudden unexpected death of someone close to you 6. Homelessness Surveyor reviewed R4's Annual Minimum Data Set (MDS) dated [DATE] which documents R4's Brief Interview for Mental Status (BIMS) score to be a 15, which means R4's daily decision making was evaluated to be intact. R4's 11/24/23 Sexuality Screen Tool completed by the Social Worker(SW-Y) answered yes to all 4 questions and it is documented that R4 understands sexuality and was advised not seek intimate activity from another Resident. Surveyor reviewed R4's comprehensive care plan and notes the following focused problems with interventions: 1. R4 has psychosocial needs due to multiple factors including bipolar, depression, and placement at skilled facility. R4 is known to engage in acts of intimacy with other Residents. R4 does flirt and masturbates in eye sight of others at times. Initiated 3/26/23 Revised 1/15/24 -Accept R4's needs to express intimacy and self-sexual stimulation. Initiated 12/8/23 Revised 1/15/24 -Address unmet needs related to sexuality and intimacy. Initiated 12/8/23 -Educate family members and current/new staff members on sexuality and the needs for intimacy with other. Initiated 12/8/23 -Maintain R4's right to privacy and dignity. Initiated 12/8/23 -Watch for and report any behavioral expressions of sexuality and intimacy to the nursing staff/social services. Initiated 12/8/23 2. R4 is a trauma survivor related to: history of homelessness, witness of a traumatic death, loss of loved, car accident. Initiated 5/12/23 Revised 11/26/23 -Allow time to answer questions and to verbalize feelings perception. Initiated 5/12/23 -Consult with social services, psychosocial and behavioral support as needed. Initiated 5/12/23 -Engage in activities of choice. Initiated 5/12/23 -Identify triggers related to past trauma. States R4 has no triggers at this time. Initiated 5/12/23 -Provide opportunities for R4 to participate in care/psychosocial support. Initiated 5/12/23 Revised 12/8/23 -Provide psychosocial support services. R4 is seeing psych. Initiated 5/12/23 Revised 12/8/23 Other contributing focused problems include the following for R4: 1. R4 is dependent on staff for meeting emotional, intellectual, physical, and social needs due to cognitive deficits and physical limitations. Initiated 12/6/20 Revised 10/22/21 2. R4 has a communication problem due to diagnosis of cerebral infarction. Initiated 12/2/20 Revised 10/22/21 3. R4 has impaired cognitive function and impaired thought processes due to cerebral infarction as evidenced by impaired decision making, long and short term memory loss, court appointed legal guardian in place. Initiated 12/2/20 Revised 6/16/22 4. R4 has trouble sleeping/sleeps to much due to restlessness/anxiousness, new environment. Initiated 12/2/20 Revised 10/22/21 5. R4 uses antidepressant medication due to depression and uses depakote for bipolar. Initiated 4/12/22 Revised 4/18/23 6. R4 has a mood problem due to disease process, disruptive mood dysregulation disorder, cerebral infarction, bipolar as evidenced by R4 cries often and is not easily re-directed when R4 is tearful. Initiated 7/23/21 Revised 4/18/23 R4's 2/20/24 [NAME] documents to watch for and report any behavioral expressions of sexuality and intimacy to the nursing staff/social services. In review of R4's progress notes located in R4's EMR, SW-G documented on 12/8/23 that R4's psychosocial care plan updated to provide more details related to intimacy. Surveyor notes the updates to R4's care plan have not been person-centered with specific parameters and boundaries. On 12/21/23 Licensed Practical Nurse (LPN-N) documented that R4 has been trying to enter another Resident's room while he was sleeping. On 1/15/24 SW-G documented effective 1/12/24, SW-G met with R4 regarding visits with peers. Reviewed good practice regarding visits such as leaving visitors sitting in a chair away from the bed, keeping the door open or if R4 visits a peer's room to stay a foot from the bed. The door of the room should always remain open. R4's care plan has not been updated to reflect that R4 can only visit with a peer with door open. On 2/20/24 at 10:08 AM, Surveyor spoke with R4 who stated R4 and R5 are in contact by phone since R5 has been discharged . Surveyor asked R4 to describe R4 and R5's relationship while R5 resided in the facility. R4 stated R4 and R5 were boyfriend and girlfriend. R4 stated R5 would kiss R4 and R5 would be in R4's room at night. R4 confirmed that R5 has been in R4's bed . We had a relationship. R4 stated it would be sexual touching of each other but nothing else. On 2/20/24 at 10:49 AM, SW-G confirmed that R4 has a history of masturbating in front of male Residents and visitors and that R4 has a history of being promiscuous. SW-G stated that R4 would go to R5's room and close the door. SW-G confirmed there was an incident where R5 was found in R4's bed at night. On 2/21/24 at 12:50 PM, RN-R stated in an interview with Surveyor that RN-R had been called to R4's room (date unknown) because the nurse had called to state that she had found R5 in bed with R4. The nurse had removed R5 from the bed. RN-R stated RN-R called the administrator and director of nursing at the time and was instructed to do a body check of R4 but was given no other instructions. On 2/20/24 at 3:26 PM, Surveyor shared the concern that the incident of R5 being found in R4's bed had not been submitted to the State Survey Agency. No further information was provided at this time. On 2/22/24 at 8:49 AM, Surveyor reviewed all the concerns involving R5, R3, and R4 and the allegations of abuse and misappropriation and that the allegations of abuse had not been reported with-in the 2 hour regulatory time-frame along with notifying the local police department. Surveyor was informed that the allegation regarding misappropriation of R3's funds had been submitted to the State Survey Agency on 2/21/24 and that action was taken against SW-G for not reporting immediately to NHA-A. On 2/22/24 at 9:37 AM, Surveyor was informed by VP of Operations(VPO-E) that all of the above allegations were being submitted to the State Survey Agency.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility did not ensure all allegations involving potential abuse, neglect and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility did not ensure all allegations involving potential abuse, neglect and misappropriation of Resident funds (R3) were thoroughly investigated for 3 Residents(R) (R5, R3, and R4,) of 3 Residents reviewed for all abuse, neglect, and misappropriation of Resident property investigations. The facility did not thoroughly investigate the allegations and the facility did not report the results of the investigations to the State Survey Agency within 5 working days of the incident and if the alleged violation required corrective action. * On 12/20/23, it was reported to administration that R5 had a physical altercation with certified nursing assistant (CNA-P). The facility did not complete a thorough investigation as evidenced by obtaining only 4 staff statements. The facility concluded this incident between R5 and CNA- P was as a result of miscommunication however the facility's investigation never identified what the miscommunication was about. The facility did not report the results of their investigation to the State Agency within 5 working days of the incident. *On 1/28/24, an allegation was reported to administration that R3 was performing oral sex on R5. The facility did not complete a thorough investigation as evidenced by not obtaining other Resident statements and only obtaining 2 staff statements. The facility did not report the results of an investigation within 5 working days of the incident to the State Agency. The facility did not contact the local police department. *Date unknown, an allegation was reported to administration that R5 was found in bed with R4. The facility has no documentation that a thorough investigation was completed. The facility did not report the results of an investigation within 5 working days of the incident to the State Agency. The facility did not contact the local police department. *On 2/21/24 at 9:48 AM, Social Worker (SW-G) informed Surveyor that SW-G had reported to administration on 2/16/24 that SW-G was advised by an outside entity that R3's funds were being misappropriated and instructed SW-G to contact adult protective services. The facility has no documentation that a thorough investigation was completed. The facility did not report the results of their investigation to the State agency within 5 working days of the incident. The facility did not contact the local police department. Findings Include: Surveyor reviewed the facility's Abuse Investigation and Reporting policy and procedure dated July 2017 and notes the following applicable to a thorough investigation: .Policy Statement All reports of Resident abuse, neglect, exploitation, misappropriation of Resident property, mistreatment and/or injuries of unknown source shall be promptly reported to local, state, and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. Policy Interpretation and Implementation Role of the administrator: 1. If an incident or suspected incident of Resident abuse, mistreatment, neglect or injury of unknown source is reported, the Administrator will assign the investigation to an appropriate individual. 2. The administrator will provide any supporting documents relative to the alleged incident to the person in charge of the investigation. 3. The administrator will keep the Resident and his/her representative informed of the progress of the investigation. 4. The administrator will suspend immediately any employee who has been accused of Resident abuse, pending the outcome of the investigation. 5. The administrator will ensure that any further potential abuse, neglect, exploitation or mistreatment is prevented. 6. The adminstrator will inform the Resident and his/her representative of the status of the investigation and measure taken to protect the safety and privacy of the Resident. Role of the investigator: 1. The individual conducting the investigation will, as a minimum: a. Review the completed documentation forms b. Review the Resident's medical record to determine events leading up to the incident c. Interview the person(s) reporting the incident d. Interview any witnesses to the incident e. Interview the Resident f. Interview the Resident's attending physician as needed to determine the Resident's current level of cognitive function and medical condition g. Interview staff members on all shifts who have had contact with the Resident during the period of the alleged incident h. Interview Resident's roommate, family members, and visitors i. Interview other Residents to whom the accused employee provides care or services j. Review all events leading up to the alleged incident 2. The following guidelines will be used when conducting interviews: d. Witness reports will be obtained in writing. Either the witness will write his/her statement and sign and date it, or the investigator may obtain a statement, read it back to the member and have him/her sign and date it. 3. The investigator will notify the ombudsman that an abuse investigation is being conducted. The ombudsman will be invited to participate in the review process. 4. The investigator will consult daily with the administrator concerning the progress/findings of the investigation. 5. Upon conclusion of the investigation, the investigator will record the results of the investigation on approved documentation forms and provide the completed documentation to the administrator. Surveyor also reviewed the facility's Protection of Residents During Abuse Investigations revised 4/2017. .Policy Interpretation and Implementation 1. During abuse investigations, Residents will be protected from harm by the following measures: d. If the alleged abuse involves another Resident, the accused Resident's representative and attending physician will be informed of the alleged abuse incident and that there may be restrictions on the accused Resident's ability to visit other Resident rooms unattended. 2. Within 5 working days of the alleged incident, the facility will give the Resident, the Resident's representative, the ombudsman, state survey and certification agencies, accused individuals, etc. a written report of the findings of the investigation and a summary of corrective action taken to prevent such incident from recurring. 1) R5 was admitted to the facility on [DATE] with diagnoses of Displaced Fracture of Acromial Process of Left Shoulder, Unspecified Hearing Loss, Cognitive Communication Deficit, and Contusion of Other Part of Head. R5 discharged from the facility on 2/9/24. R5 was his own person while at the facility. R5's Trauma Informed Care Screening Tool completed 9/8/23 documents the following traumatic events for R5: 1. Transportation accident 2. Serious accident at work, home, or during a recreational activity 3. Physical assault 4. Assault with a weapon 5. Serious injury, harm, or death you caused to someone else 6. Homelessness Surveyor reviewed R5's Quarterly Minimum Data Set (MDS) dated [DATE] which documents R5's Brief Interview for Mental Status (BIMS) score to be a 15, which means R5's daily decision making was evaluated to be intact. Surveyor reviewed R5's comprehensive care plan and notes the following focused problems with interventions: 1. R5 presents with behaviors and altered psychosocial needs due to history of hospitalization, homelessness, lack of income to facilitate discharge placement. R5 is known to engage in acts of intimacy with other Residents, watching/sharing pornographic materials in public, verbal and physical aggression at times. Initiated 11/20/23 Revised 2/13/24 -1/9/24 15 minute checks(ended) 1/15/24 Initiated 1/10/24 -12/20/23 R5 placed on 1:1 supervision(1:1 ended 1/9/24) Initiated 1/10/24 -Accept R5's need to express intimacy Initiated 12/8/23 -Address R5's unmet needs related to sexuality and intimacy Initiated 12/8/23 -Arrange for psych consult if needed, follow up as indicated Initiated 11/20/23 -Educate family members and current/new staff members on sexuality and the needs for intimacy Initiated 12/8/23 -Monitor for behavior every shift and document if noted:throwing things, yelling/cursing at others, presenting in an intimidating manner, walking in the hall without being fully dressed Initiated 11/20/23 -Redirect R5 in a respectful, calm demeanor when R5 is being loud, disruptive, presents with unwanted physical touch, presents/is watching pornographic materials in public, is intimidating Initiated 12/20/23 -Watch and report any behavioral expressions of intimacy or sexuality to the nursing staff/social services Initiated 12/8/23 Other contributing focused problems include the following for R5: 1. R5 is a trauma survivor related to history of abuse, history of homelessness, traumatic loss of a loved one. R5 was severely beaten and thrown down a stair resulting in several life-threatening injuries Initiated 9/9/23 -Provide psychosocial support services Initiated 9/9/23 2. R5 has a mood score disorder due to Patient Health Questionnaire(PHQ-9) score of 10 or more Initiated 1/25/24 -Behavioral health consults as needed Initiated 1/25/24 3. R5 has impaired cognitive function impaired thought processes due to head injury Initiated 9/9/23 4. R5 has difficulty communicating due to hearing deficit, slurring, stuttering has difficulties verbalizing words and thoughts Initiated 9/9/23 Surveyor reviewed R5's progress notes located in R5's EMR from 11/20/23 to discharge on [DATE] and notes the following documentation: On 11/20/23 written by Licensed Practical Nurse (LPN-BB) at 2:59 PM R5 noted to be aggressive towards staff. R5 walked up on staff member and asked staff do you think your important?' repeatedly. Staff was not able to understand R5 as speech can hard to interpret due R5 hearing/speech impediment. R5 walked away from staff member then soon after started following her down the hall with an aggressive demeanor while removing his shirt and yelling at her. Staff member was able to leave the unit quickly leaving R5 angry as R5 returned to room yelling and cursing. Administrator made aware and addressed R5 about behavior. On 12/17/23, LPN-O wrote a written statement to RN-CC that stated R5 tried to show LPN-O a nude picture of R5 and when LPN-O wouldn't look or acknowledge, R5 made the picture bigger. LPN-O stated LPN-O was trying to take another Resident's blood pressure and R5 walked into that room with a pornographic film on. LPN-O also documented that R5 started to grab things off the medicine cart. LPN-O documents that R5 touched LPN-O and LPN-O demanded that R5 keep R5's hands to self. LPN-O documented that R5 walked up to LPN-O pointing R5's finger in LPN-O's face. LPN-O stated that R5 follows LPN-O everywhere no matter where LPN-O is working and is making LPN-O feel unsafe. On 12/20/23 there is a documented physical altercation where Certified Nursing Assistant (CNA-P) provided a written statement to facility administration that R5 followed CNA-P to another Resident (R8) room, R5 pushed open the closed door, was yelling and pointing in a threatening manner, and violently pushed CNA-P's shoulder into the room door. CNA-P called the police, a formal police report was completed and R5 received a citation and was to appear in court on 2/12/24. CNA-I provided a statement to facility administraion that CNA-I had to go get help with intervening in the altercation with R5 and CNA-P. R5's progress notes continue to document R5's behaviors and monitoring: On 12/21/23 LPN-N documents that R5 is being monitored for behaviors and being on 1:1 supervision. On 1/10/24 SW-G documents that R5 has been taken off of 1:1 supervision and has been placed on 15 minute checks. R5's progress notes continue to document R5's behaviors and monitoring: On 2/3/24, RN-EE documents that R5 got into another altercation with another CNA, yelling and aggressive. CNA asked R5 to step out of a no male caregiver room to perform cares for the night and R5 became very upset. SW-G present at the facility and aware of incident. R5 re-educated. Roommate vocalized she doesn't want R5 in room, does not feel safe. On 2/20/24 at 10:49 AM, SW-G confirmed that on 1/28/24 facility staff reported an allegation that R3 and R5 were engaging in oral sex. SW-G stated that an internal investigation was initiated but is not aware if the incident was reported to the State Agency. SW-G also confirmed the physical altercation between R5 and CNA-P. SW-G stated there was male Residents including R5 in the common area laughing and pointing at R8 because R8 was just in a brief in the common area. (Surveyor later learned R8 was not wearing pants or a brief.) On 2/20/24 at 3:20 PM, Surveyor shared with Administrator (NHA-A) and Director of Nursing(DON-B) that Surveyor had concerns in regards to the physical altercation between R5 and CNA-P on 12/20/23. Surveyor was provided a written statement from CNA-P, a statement that LPN-O wrote on 12/17/23, and a statement from CNA-I who intervened between CNA-P and R5. On 2/20/24 at 3:26 PM, NHA-A confirmed that the incident between CNA-P and R5 was not submitted to the State Survey Agency. Why would we report an incident between a staff member and a Resident? R5 pushed CNA-P and it was all based on miscommunication. The facility investigation was not thorough in that NHA-A was not able to inform Surveyor what the miscommunication between R5 and CNA-P was about. 2) R3 was admitted to the facility on [DATE] with diagnoses of Unspecified Focal Traumatic Brain Injury, Anoxic Brain Damage, Epileptic Seizures, Dysphagia, Depression, and Cognitive Communication Deficit. On 2/1/2021, R3 was appointed a legal guardian due to incompetency. R3 has had one Psych Initial Evaluation dated 2/2/22 completed since admission at the facility which does not address R3's capacity to consent to sexual and intimate conduct. The psych evaluation does document that R3's thought process is difficult to determine and R3's judgment/insight is fair. A diagnosis of adjustment disorder with mixed anxiety and depressed mood is documented. R3's Trauma Informed Care Screening Tool completed 4/13/23 documents the following traumatic events for R3: 1. Serious accident at home 2. Physical assault Surveyor reviewed R3's Quarterly Minimum Data Set (MDS) dated [DATE] documents R3's Brief Interview for Mental Status (BIMS) score to be a 7, which means R3 demonstrates severely impaired skills for daily decision making. R3's 12/22/23 Sexuality Screen Tool completed by the Social Worker (SW-G) answered yes to all 4 questions and it is documented that R3 gave examples of difference between sexual and intimate conduct. Surveyor reviewed R3's comprehensive care plan and notes the following focused problems with interventions: 1. R3 is at risk for altered psychosocial needs due to loss of independence and the loss of intimate relationships. R3 has a close friendship with a male peer. Initiated 11/7/22 -Arrange for psych consult if needed and follow up as indicated Initiated 11/7/22 -Monitor for behaviors every shift and document if needed. R3's target behaviors include: 1. Expressing sadness 2. Crying/tearfulness 3. Decreased interaction with staff 4. Making sexualized comments towards male staff Initiated 11/7/22 Revised 11/28/23 -Provide non-pharmacological interventions for mood/behaviors, such as redirecting with activity, offering food/fluid, reassurance/conversation, and 1:1 visits. Initiated 11/7/22 2. R3 exhibits behavior of making verbal requests from male staff. Initiated 2/15/23 Revised 6/4/23 -Administer medications as ordered. Monitor/document for side effects and effectiveness Initiated 2/15/23 -Assist R3 to develop more appropriate methods of coping and interacting with caregivers. Encourage R3 to express feelings appropriately. Initiated 2/15/23 -Caregivers to provide opportunity for positive interaction, attention. Stop and talk with R3 as passing by. Initiated 2/15/23 -Consult behavioral services as needed 2/15/23 -Intervene as necessary to protect the rights and safety of others. Approach/Speak in a calm manner. Divert attention. Remove from situation and take to alternate location as needed Initiated 2/15/23 3. R3 is a trauma survivor related to physical assault with life altering injuries. Initiated 5/11/23 -Allow time to answer questions and to verbalize feelings, perceptions, and fears. Initiated 5/11/23 -Consult with social services, psychosocial and behavioral support as needed. Initiated 5/11/23 -Engage in activities of R3's choice. Initiated 5/11/23 -Identify triggers related to past trauma:thoughts of being beaten and left for dead by boyfriends. R3 is care planned for no male caregivers. Initiated 5/11/23 -Provide opportunities for R3 to participate in care/psychosocial support. Initiated 5/11/23 Revised 7/23/23 -Provide psychosocial support services prn. Know that R3 does see psych services. Initiated 5/11/23 Other contributing focused problems include the following for R3: 1. R3 has impaired cognitive function and impaired thought processes due to traumatic brain injury, anoxic brain injury Initiated 9/15/21 Revised 3/15/22 2. R3 has a communication problem due to head injury Initiated 12/12/23 3. R3 uses antidepressant medication for diagnosis of depression Initiated 9/15/21 4. R3 has a mood disorder due to disease process. Initiated 9/8/22 Revised 6/4/23 R3's 2/20/24 [NAME] documents No Male Caregivers. In review of R3's progress notes located in R3's electronic medical record (EMR), on 1/15/24, SW-G documented effective 1/12/24 that SW-G met with R3 regarding visits with peers. R3 stated that when peer visits in room, they are talking about games on their phones. Does not have a relationship with any one. On 1/24/24 SW-G documented effective 1/23/24 that SW-G met with R3 regarding a male peer visiting in R3's room. Reviewed with R3 that roommate has requested that there be no visitors past 8:30 PM. On 1/28/24, there was an allegation reported by a CNA that R3 and R5 were having oral sex in R3's room. R6, roommate of R3 reported this to a CNA. On 2/19/24 at 1:35 PM, R6, roommate of R3 stated that R5 came into the room and R6 informed Surveyor that something inappropriate was going on, but I don't know what .It made me uncomfortable and not feel safe. On 2/19/24 at 1:45 PM, Surveyor spoke with R3 who stated that R5 always came to R3's room. Sometimes R5 would bring R3 food. R3 stated that R3 and R5 kissed a lot but that R5 was R4's (another resident's) boyfriend. R3 stated that R3 and R5 text and face-time all the time now that R5 has been discharged . On 2/20/24 at 10:49 AM, SW-G confirmed that on 1/28/24 facility staff reported the allegation that R3 and R5 were engaging in oral sex. SW-G stated that an internal investigation was initiated but is not aware if the incident was reported to the State Agency. SW-G stated that CNA-P and CNA-K had reported that R6 had stated that R3 was performing oral sex on R5. On 2/20/24 at 3:26 PM, NHA-A confirmed that no other statements were obtained for the allegation between R3 and R5 and confirmed the allegation was not reported to the State Survey Agency. NHA-A stated, there was nothing to report, it was all hearsay. Surveyor shared the concern that this allegation of abuse had not been reported to the State Survey Agency. NHA-A stated, did not obtain statements from hearsay. NHA-A confirmed that staff from other departments were not interviewed in order to obtain any knowledge and other Residents were not interviewed in order to rule out a pattern of inappropriate sexual contact. On 2/21/24 at 9:48 AM, Social Worker (SW-G) informed Surveyor that SW-G had reported to administration on 2/16/24 that SW-G was advised by an outside entity that R3's funds were being misappropriated and instructed SW-G to contact adult protective services. On 2/21/24 at 1:58 PM, Surveyor shared the concern that the facility did not submit an Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report to the State Survey Agency and the facility did not contact the local police department. NHA-A stated NHA-A was unaware of the allegation of the misappropriation of R3's funds, thus a documented investigation was not started. On 2/21/24 at 5:15 PM, Surveyor was informed by the facility, that the allegation involving R3's misappropriation of funds was going to be reported to the State Survey Agency. 3) R4 was admitted to the facility on [DATE] with diagnoses of Bipolar, Disruptive Mood Dysregulation Disorder, Altered Mental Status, Cerebral Infarction, Type 2 Diabetes Mellitus, and Morbid Obesity. On 4/19/21 R4 was appointed a legal guardian due to incompetency. The Determination and Order on Petition for Guardianship Due to Incompetency dated 4/20/21 documents that R4 was found to be incompetent because other like incapacities AND R4's need for assistance in decision-making or communication is unable to be met effectively and less restrictively through appropriate and reasonably available training, education, support services, health care, assistive devices, or other means that the individual will accept. It also documents that R4 because of impairment, is unable effectively to receive and evaluate information or to make or communicate decisions to such extent that the individual is unable to meet the essential requirements for the individual's physical health and safety. On 1/5/23, R4 was appointed a successor guardian that is authorized to exercise powers as previously authorized or modified for R4. R4 has had one Psych Initial Evaluation dated 4/20/21 completed since admission at the facility which does not address R4's capacity to consent to sexual and intimate conduct. The psych evaluation does document R4's judgement and insight is fair. A diagnosis of Bipolar and Anxiety Disorder is documented. R4's Trauma Informed Care Screening Tool completed 4/12/23 documents the following traumatic events for R4: 1. Transportation accident 2. Assault with a weapon 3. Other unwanted or uncomfortable sexual experience 4. Witnessed a sudden violent death 5. Sudden unexpected death of someone close to you 6. Homelessness Surveyor reviewed R4's Annual Minimum Data Set (MDS) dated [DATE] which documents R4's Brief Interview for Mental Status (BIMS) score to be a 15, which means R4's daily decision making was evaluated to be intact. R4's 11/24/23 Sexuality Screen Tool completed by the Social Worker (SW-Y) answered yes to all 4 questions and it is documented that R4 understands sexuality and was advised not to seek intimate activity from another Resident. Surveyor reviewed R4's comprehensive care plan and notes the following focused problems with interventions: 1. R4 has psychosocial needs due to multiple factors including bipolar, depression, and placement at skilled facility. R4 is known to engage in acts of intimacy with other Residents. R4 does flirt and masturbates in eye sight of others at times. Initiated 3/26/23 Revised 1/15/24 -Accept R4's needs to express intimacy and self-sexual stimulation. Initiated 12/8/23 Revised 1/15/24 -Address unmet needs related to sexuality and intimacy. Initiated 12/8/23 -Educate family members and current/new staff members on sexuality and the needs for intimacy with other. Initiated 12/8/23 -Maintain R4's right to privacy and dignity. Initiated 12/8/23 -Watch for and report any behavioral expressions of sexuality and intimacy to the nursing staff/social services. Initiated 12/8/23 2. R4 is a trauma survivor related to: history of homelessness, witness of a traumatic death, loss of loved, car accident. Initiated 5/12/23 Revised 11/26/23 -Allow time to answer questions and to verbalize feelings perception. Initiated 5/12/23 -Consult with social services, psychosocial and behavioral support as needed. Initiated 5/12/23 -Engage in activities of choice. Initiated 5/12/23 -Identify triggers related to past trauma. States R4 has no triggers at this time. Initiated 5/12/23 -Provide opportunities for R4 to participate in care/psychosocial support. Initiated 5/12/23 Revised 12/8/23 -Provide psychosocial support services. R4 is seeing psych. Initiated 5/12/23 Revised 12/8/23 Other contributing focused problems include the following for R4: 1. R4 is dependent on staff for meeting emotional, intellectual, physical, and social needs due to cognitive deficits and physical limitations. Initiated 12/6/20 Revised 10/22/21 2. R4 has a communication problem due to diagnosis of cerebral infarction. Initiated 12/2/20 Revised 10/22/21 3. R4 has impaired cognitive function and impaired thought processes due to cerebral infarction as evidenced by impaired decision making, long and short term memory loss, court appointed legal guardian in place. Initiated 12/2/20 Revised 6/16/22 4. R4 has trouble sleeping/sleeps to much due to restlessness/anxiousness, new environment. Initiated 12/2/20 Revised 10/22/21 5. R4 uses antidepressant medication due to depression and uses depakote for bipolar. Initiated 4/12/22 Revised 4/18/23 6. R4 has a mood problem due to disease process, disruptive mood dysregulation disorder, cerebral infarction, bipolar as evidenced by R4 cries often and is not easily re-directed when R4 is tearful. Initiated 7/23/21 Revised 4/18/23 R4's 2/20/24 [NAME] documents to watch for and report any behavioral expressions of sexuality and intimacy to the nursing staff/social services. In review of R4's progress notes located in R4's EMR, SW-G documented on 12/8/23 that R4's psychosocial care plan updated to provide more details related to intimacy. Surveyor notes the updates to R4's care plan have not been person-centered with specific parameters and boundaries. On 12/21/23 Licensed Practical Nurse (LPN-N) documented that R4 has been trying to enter another Resident's room while he was sleeping. On 1/15/24 SW-G documented effective 1/12/24, SW-G met with R4 regarding visits with peers. Reviewed good practice regarding visits such as leaving visitors sitting in a chair away from the bed, keeping the door open or if R4 visits a peer's room to stay a foot from the bed. The door of the room should always remain open. R4's care plan has not been updated to reflect that R4 can only visit with a peer with door open. On 2/20/24 at 10:08 AM, Surveyor spoke with R4 who stated R4 and R5 are in contact by phone since R5 has been discharged . Surveyor asked R4 to describe R4 and R5's relationship while R5 resided in the facility. R4 stated R4 and R5 were boyfriend and girlfriend. R4 stated R5 would kiss R4 and R5 would be in R4's room at night. R4 confirmed that R5 has been in R4's bed . We had a relationship. R4 stated it would be sexual touching of each other but nothing else. On 2/20/24 at 10:49 AM, SW-G confirmed that R4 has a history of masturbating in front of male Residents and visitors and that R4 has a history of being promiscuous. SW-G stated that R4 would go to R5's room and close the door. SW-G confirmed there was an incident where R5 was found in R4's bed at night (date unknown). On 2/20/24 at 3:26 PM, NHA-A confirmed there was no documented investigation of the incident. Surveyor shared the concern with NHA-A that the incident and a facility investigation of R5 being found in R4's bed had not been submitted to the State Survey Agency. No further information was provided at this time. On 2/21/24 at 12:50 PM, RN-R stated in an interview with Surveyor that RN-R had been called to R4's room because the nurse had called to stated that she had found R5 in bed with R4. The nurse had removed R5 from the bed. RN-R stated RN-R called the administrator and director of nursing at the time and was instructed to do a body check of R4 but was given no other instructions. On 2/22/24 at 8:49 AM, Surveyor reviewed all the concerns involving R5, R3, and R4, and that the facility did not conduct a thorough investigation regarding these allegations of abuse and that the results of an investigation was not submitted to the State Agency within 5 working days of the incident. Surveyor was informed that R3's had been submitted to the State Survey Agency on 2/21/24 and that action was taken with SW-G for not reporting immediately to NHA-A. On 2/22/24 at 9:37 AM, Surveyor was informed by VP of Operations (VPO-E) that all of the above allegations were being submitted to the State Survey Agency.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not ensure that Residents at risk for pressure injuries rec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not ensure that Residents at risk for pressure injuries received necessary treatment and services to prevent the development of pressure injuries for 1 (R2) of 2 Residents reviewed for pressure injuries. * On 2/20/24 and 2/21/24, R2 was observed in bed without the pressure relieving boot on R2's left foot per plan of care. Findings include: The Prevention of Pressure Injuries policy and procedure Revised January 2023 under Preparation documents Review the resident's care plan and identify the risk factors as well as the interventions designed to reduce or eliminate those considered modifiable. R2's diagnoses includes multiple sclerosis, peripheral vascular disease, right below knee amputation, and hypertension. The at risk for further impaired skin integrity care plan initiated 8/23/23 & revised 2/15/24 includes an intervention initiated 8/23/23 & revised on 2/15/24 of Turn and reposition to maintain skin integrity Q2 hrs (every two hours). Left heel boot on at all time as patient tolerates. Utilize pillows between knees related to contractures. Utilize pillows to prop from side to side. Full turning is not possible due to rigidity with contractures. On 12/6/23 R2 was identified with a suspected deep tissue pressure injury on the left medial heel. This pressure injury healed on 12/15/23. The quarterly MDS (minimum data set) with an assessment reference date of 1/4/24 assesses R2 as having short term & long term memory problems and has severe impairment for cognitive skills for daily decision making. R2 is assessed as being dependent for toileting hygiene, mobility rolling left to right, and chair/bed to chair transfer. R2 is always incontinent of urine and bowel. R2 is at risk for pressure injury development and has no pressure injuries. The Braden assessment dated [DATE] has a score of 12 which indicates high risk for pressure injury development. On 2/20/24 from 6:55 a.m. to 7:31 a.m. Surveyor observed morning cares and transfer from the bed into a broda chair for R2 with CNA (Certified Nursing Assistant)-Z and CNA-AA. During this observation at 7:19 a.m. Surveyor asked CNA-Z if Surveyor could look at R2's left foot. CNA-Z removed R2's pressure relieving boot & gripper sock. Surveyor looked at R2's foot including the heel and did not observe any pressure injuries. CNA-Z informed Surveyor not mushy referring to R2's heel, looks good, maybe a little dry. CNA-Z then applied lotion to R2s foot, and placed the gripper sock & pressure relieving boot back on. On 2/20/24 at 2:44 p.m. Surveyor observed R2 in bed on the left side with a pillow under each arm. Surveyor observed R2 does not have the blue pressure relieving boot on the left foot. Surveyor observed this pressure relieving boot is on the dresser to the right of R2's bed. On 2/21/24 at 6:49 a.m. Surveyor observed R2 in bed with the head of the bed elevated receiving oxygen via nasal cannula. R2 has a pillow under the head along with a U shaped pillow and there are pillows under each arm. Surveyor observed R2 is not wearing the pressure relieving boot on the left foot. Surveyor observed this pressure relieving boot is on the dresser to the right of R2's bed. On 2/21/24 at 8:27 a.m. Surveyor observed R2 in bed on the right side with the head of the head of the bed up. Surveyor observed R2 is still not wearing the pressure relieving boot on the left foot and the pressure relieving boot continues to be on the dresser. LPN (Licensed Practical Nurse)-H who was outside R2's room informed Surveyor the girls (CNAs) were just in there and gave R2 a good bed bath. On 2/21/24 at 10:21 a.m. Surveyor observed R2 in bed on the left side. Surveyor observed R2 has a light blue Posey splint on the right arm, the head of the bed is elevated, and R2 is receiving oxygen via nasal cannula. Surveyor observed R2 is still not wearing the pressure relieving boot on the left foot and is still on the dresser to the right of R2's bed. Surveyor asked R2 if this morning the CNAs asked her about putting the blue boot on her left foot. R2 mouthed no. On 2/21/24 at 12:16 p.m. Surveyor observed R2 in bed on the right side. Surveyor observed R2 is now wearing the pressure relieving boot on the left foot. On 2/21/24 at 1:52 p.m. Surveyor asked LPN-H if R2 ever refuses care. LPN-H replied no. Surveyor asked LPN-H if R2 ever refuses to wear the pressure relieving boot. LPN-H replied no. Surveyor asked LPN-H if she knows why R2 wasn't wearing the pressure relieving boot this morning. LPN-H replied no and indicated R2 should of had it on. On 2/22/24 at 8:18 a.m. Surveyor asked DON (Director of Nursing)-B if a Resident's care plan has an intervention of pressure relieving boot is her expectation the Resident should have the pressure relieving boot on. DON-B replied yes that is the expectation. Surveyor informed DON-B of the observation of R2 not wearing the pressure relieving boot during the afternoon on 2/20/24 & morning of 2/21/24. DON-B informed Surveyor she knows when staff apply lotion they will not put the boot back on. Surveyor informed DON-B Surveyor has multiple observations of the pressure relieving boot not on, not just for a short period of time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility did not ensure the necessary care and services to provide respir...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility did not ensure the necessary care and services to provide respiratory care for 3 (R2, R12, & R11) of 4 Residents receiving oxygen care. * R2 was readmitted to the facility on [DATE] and was receiving oxygen via nasal cannula. There was no physician's order for R2's oxygen until 2/20/24. * The filter on R12's oxygen concentrator had dust and white particles throughout. * R11's oxygen concentrator had a coating of dust on the back vent portion, there was dust on the front of the concentrator throughout and under the humidifier bottle there was a large accumulation of dust & dirt. Findings include: The Oxygen Administration Policy & Procedure 2001 Med Pass Inc, (Revised October 2010) under Purpose documents The purpose of this procedure is to provide guidelines for safe oxygen administration. Under Preparation documents 1. Verify that there is a physician's order for this procedure. Review the physician's orders or facility protocol for oxygen administration. 1. R2 was readmitted to the facility on [DATE]. Diagnoses includes multiple sclerosis and chronic respiratory failure. The risk for altered respiratory status/difficulty breathing care plan initiated & revised on 1/7/24 includes an intervention initiated & revised on 1/7/24 of Oxygen settings: O2 (oxygen) prn (as needed). The APNP (advanced practice nurse prescriber) note dated 2/14/24 under history of present illness documents [AGE] year-old female with a past medical history of progressive MS (multiple sclerosis), seizure disorder, anemia, PEG (percutaneous endoscopic gastrostomy) tube dependency, hypertension, paroxysmal atrial fibrillation and acute on chronic hypoxic respiratory failure that was admitted to the hospital on [DATE] due to AMS (altered mental status), fever and tachycardia. In the ED (emergency department) patient was hypoxic and hypotensive and was started on vasopressin. She was also started on BiPAP at 70% FiO2 (fraction of inspired oxygen). She was initially started on ceftazidime and linezolid for empiric coverage for suspected pulmonary process. Patient rapidly improved on O2 (oxygen) therapy. Viral swabs were negative. Imaging showed no evidence of infectious process. Given history of aspiration events as well as current presentation and rapid improvement with O2 therapy, most likely aspiration pneumonitis versus possible early pneumonia versus bronchitis. She was weaned down to the oxymask. ID (infectious disease) recommended discontinuing the linezolid for continued the ceftazidime for 3 days. No seizure activity was noted on EEG (electroencephalogram), acute encephalopathy likely metabolic. Patient is seen resting in bed, awake and alert. She currently denies pain or shortness of breath. Patient's respiratory status stable on 3 L (liters) nasal cannula. PEG tube patent and tolerating tube feedings. This note was written by APNP-KK. The respiratory therapy note dated 2/15/24 at 15:42 ( 3:42 p.m.) documents Resident received and remained on 2LPM (two liters per minute) via nasal cannula. Sats (saturation) 97%. This note was written by RT (Respiratory Therapist)-FF. The respiratory therapy note dated 2/18/24 at 17:03 (5:03 p.m.) documents Resident remains on 3LPM O2 via nasal cannula. No respiratory issues throughout the day. This note was written by RT-II. The respiratory therapy note dated 2/18/24 at 23:47 (11:47 p.m.) documents Resident titrated from 3L to 2L NC (nasal cannula) tolerating very well. Lungs diminished, suctioned large amounts of thick pale secretions orally. SPO2 (saturation of peripheral oxygen) within normal limits. Pulse Ox rotated. This note was written by RT-JJ. On 2/19/24 at 9:34 a.m. Surveyor observed R2 in bed on the left side. Surveyor observed R2 has a pillow under her upper extremities and is receiving oxygen via nasal cannula at 2 liters per minute. On 2/19/24 at 11:06 a.m. Surveyor observed R2 in a broda chair which was reclined slightly in R2's room. Surveyor observed R2 is receiving oxygen via nasal cannula at 2 liters per minute. On 2/19/24 at 1:21 p.m. Surveyor observed R2 continues to be in a broda chair which was reclined slightly in her room. R2 continues to be receiving oxygen via nasal cannula at 2 liters per minute. On 2/19/24 at 2:11 p.m. Surveyor observed R2 in bed on the left side. Surveyor observed R2 is receiving oxygen at 2 liters per minute. On 2/19/24 Surveyor reviewed R2's physician orders and was unable to locate an oxygen order for R2. On 2/20/24 from 6:55 a.m. to 7:31 a.m. Surveyor observed morning cares and transfer from the bed into a broda chair for R2 with CNA (Certified Nursing Assistant)-Z and CNA-AA. During this observation Surveyor observed R2 is receiving oxygen via nasal cannula at 2 liters per minute. On 2/20/24 at 8:54 a.m. Surveyor observed RT (Respiratory Therapy)-FF enter R2's room indicating she was going to do R2's mouth care. Surveyor observed R2 continues to be sitting in a broda chair and is receiving oxygen via nasal cannula at 2 liters per minute. On 2/20/24 at 10:41 a.m. Surveyor observed R2 sitting in a broda chair in her room. R2 is receiving oxygen via nasal cannula at 2 liters per minute. On 2/21/24 Surveyor reviewed R2's physicians orders and noted there is now an order dated 2/20/24 which documents O2 (oxygen) as needed to maintain oxygen saturation > (greater) 92%. Surveyor noted there was no physician order for R2's oxygen from 2/14/24 until 2/20/24 and this order does not specify the amount of oxygen R2 should receive. On 2/20/24 at 3:12 p.m. during the end of the day meeting with NHA-A, DON (Director of Nursing)-B, AA (Assistant Administrator)-C, VP (Vice President) Regulatory Services-D, VP of Operations-E and VP Clinical Operations-F were informed there was no physician order for R2's oxygen from 2/14/24 until 2/20/24 and the order does not specify the liters of oxygen R2 should be receiving. DON-B informed Surveyor she was reviewing R2's record, noted there was no oxygen order and put the order in. 2. On 2/20/24 at 9:24 a.m. Surveyor spoke to RT (Respiratory Therapist)-V to inquire who cleans the filters on Resident's oxygen concentrators. RT-V informed Surveyor the respiratory therapist clean the filters once a week for Residents residing on the first floor. RT-V informed Surveyor the respiratory therapist don't clean the filters for residents on the 2nd floor and was not 100% sure how they are handled. On 2/20/24 at 10:30 a.m. Surveyor observed R12's oxygen concentrator. Surveyor observed the black filter on the back of R12's oxygen concentrator has white and dust particles throughout the black filter. On 2/20/24 at 3:12 p.m. during the end of the day meeting with NHA-A, DON (Director of Nursing)-B, AA-C, VP (Vice President) Regulatory Services-D, VP of Operations-E and VP Clinical Operations-F Surveyor asked for a list of Residents who use oxygen concentrators on the 2nd floor. On 2/21/24 at 9:00 a.m. Surveyor reviewed the listed provided by the Facility for Residents who use oxygen concentrators on the 2nd floor and conducted random observations. Surveyor noted R12 & R11 are on the list provided by the Facility. 3. On 2/21/14 at 9:22 a.m. Surveyor observed the back vent on R11's oxygen concentrator is coated with dust. The front of the oxygen concentrator has dust throughout and under the humidifier bottle dated 2/15 has a large accumulation of dust and dirt particles. On 2/22/24 at 7:38 a.m. Surveyor asked HD (Housekeeping Director)-U if he wipes down the oxygen concentrators if there is dust observed. HD-U informed Surveyor housekeeping staff does not wipe down respiratory equipment or medical equipment and the CNA's wipe this down. On 2/22/24 at 8:22 a.m. Surveyor informed DON (Director of Nursing)-B Surveyor was informed the first floor oxygen concentrators are cleaned by respiratory therapy staff and asked who is responsible for cleaning the filters and the outside of the oxygen concentrators on the second floor. DON-B replied honestly can't tell you, not sure. DON-B explained RN/UM (Registered Nurse/Unit Manager)-S is very thorough, does a lot of monitoring and she would be her first to go to. DON-B informed Surveyor RN/UM-S checks where concentrators are stored. Surveyor informed DON-B Surveyor is speaking about the oxygen concentrators in resident's rooms. DON-B informed Surveyor it should be everyone's duty, the CNAs (Certified Nursing Assistant) should communicate to the nurse or respiratory therapist. Surveyor informed DON-B of the filter on R12's oxygen concentrator has white material & dust throughout and the vent portion on the back of R11's oxygen concentrator is covered with dust, the front of the concentrator is dusty throughout and under the humidifier bottle there is an accumulation of dirt & dust. DON-B informed Surveyor they will do a full house sweep, will check with RN/UM-S to see if there are any guidelines and will make sure to include all departments so this doesn't happen stating the more eyes on it the better. On 2/22/24 at approximately 8:45 a.m. VP (Vice President) Regulatory Services-D informed Surveyor their respiratory therapist will be responsible for the oxygen concentrators on the second floor. On 2/22/24 at 9:06 a.m. NHA (Nursing Home Administrator)-A and VP of Operations-E were informed of the above.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that 4 ( R3, R4, R5, R2) of 4 Residents reviewed were provided ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that 4 ( R3, R4, R5, R2) of 4 Residents reviewed were provided medically-related social services to attain or maintain the highest practicable physical, mental and psychosocial well-being. * R3 is assessed to be severely cognitively impaired for daily decision making skills and has a court appointed legal guardian. R3's capacity to consent to engage in sexual relationships was not regularly evaluated and documented on R3's plan of care. On 1/28/24 an allegation was made of R3 having oral sex with R5 in her room. R3's care plan was not updated to reflect parameters of male visitation in her room after 8:30 pm. There was no psychological evaluation to establish and/or support the capacity for consent for engaging in intimate relationships. The last psych evaluation was dated 2/2/22 which documented R3's thought process was difficult to determine and R3's judgement/insight is fair. This psych evaluation did not address R3's ability to consent to sexual relationships. On 2/16/24, Social Worker-G informed Administration of an allegation of misappropriation of R3's money. There is no indication the facility contacted adult protective services of this allegation of financial abuse. * R4 has a court appointed legal guardian with documentation indicating because of R4's impairment is unable to effectively receive and evaluate information or to make decisions too such extent that the individual is unable to meet the essential requirements for the individuals physical health and safety. The last Psych eval was dated 4/20/21 with did not address R4's capacity to consent to sexual consent and intimate conduct. The psych eval documents R4's judgement is fair. The facility assessed R4 was cognitively intact to be able to make daily decisions. R4 was noted to go into R5's room and close the door and with one incident (date unknown) where R5 was found in R4's bed. R4's capacity to consent was not regularly evaluated and documented on R4's plan of care. There was no psychological evaluation to establish and/or support the capacity for consent for engaging in intimate relationships. R4's care plan was not updated to reflect peer visitation. There is a lack of behavior monitoring when on 2/19/24 R4 was observed rubbing the arm of R9 who is non-verbal while in the common area. * R5 was assessed to be cognitively intact for daily decision making skills. R5 had documented behaviors and altercations with staff, and the facility did not assess, provide, or arrange for any psychiatric intervention or psychosocial counseling services. On 12/20/23 R5 was observed laughing and pointing at R8 while in the common area without her pants on. On 1/20/24 R5 was documented entering Resident's room sitting in room while female residents were sleeping and on one night (date unknown) was found in bed with R4. R5 had documented behaviors and altercations with staff where for example on 12/20/23 R5 entered R8's room was yelling and pointing at Certified Nursing Assistant (CNA)-P and violently pushed CNA-P's shoulder into the room door. The facility did not assess, provide, or arrange for any psychiatric intervention or psychosocial counseling services * The facility had concerns with R2's husband raising his voice with disruptive behaviors requesting staff remove R2's oxygen. The facility did not seek out physician involvement, there was no referral to Adult Protective Services (APS), there was no involvement with Disability Rights, there was no interdiciplinary meeting, and no plan implemented prior to restricting visitation from husband. Findings include: Surveyors reviewed the Social Services policy and procedure revised 9/2021 and notes the the facility and facility social worker did not provide medically related social services to R3, R4, R5, and R2. .Policy Interpretation and Implementation 1. The director of social services is a qualified social worker and is responsible for: a. program planning, policy development, and priority setting of social services b. providing for the social and emotional needs of the Resident and family c. supervising social services personnel d. maintaining records related to social services e. conducting or coordinating in-service training classes f. meeting or assisting with the medically related social service needs of residents 2. Medically-related social services are provided to maintain or improve each Resident's ability to control everyday physical needs and mental and psychosocial needs (sense of identity, coping abilities, and sense of meaningfulness or purpose) 3. The facility staff is able to identify and address factors that have a potentially negative effect on psychosocial functioning of a Resident, for example; a. situations that impede the Resident's dignity and sense of control b. lack of family/community support system c. distress resulting from depression, chronic diseases, difficulty with personal interactions or social skills, and/or Resident to Resident altercations d. abuse of any kind e. difficulty coping with change or loss f. financial needs or problems g. legal issues h. substance abuse i. bereavement or unresolved grief 4. The social worker/social services staff are responsible for: a. being knowledgeable about the rights of Residents in accordance with federal requirements, including: Resident Rights, Freedom from Abuse, Neglect and Exploitation, Transitions of Care, Resident Assessments, Comprehensive Person-Centered Care Planning b. advocating for and assisting Residents with asserting their rights in the facility c. assisting Residents in voicing and obtaining resolution to grievances about treatment, living conditions, visitation rights and accommodation of needs d. assisting with or arranging for a Resident's communication needs through the Resident's preferred method of communications and/or in a language that the Resident understands e. making arrangements for obtaining needed items such as clothing and personal items f. assisting with informing and educating Residents, families, and representatives about health care options and ramifications g. making referrals and obtaining needed services from outside entities h. assisting Residents with financial and legal matters i. helping Residents with transitions of care services j. providing or arranging for mental and psychosocial counseling services k. identifying and seeking ways to support Resident needs through the assessment and care planning process l. encouraging staff to maintain or enhance Resident dignity m. assisting Residents with advance care planning, including but not limited to completion of advance directives n. identifying and promoting individualized, non-pharmacological approaches to care that meet the mental and psychosocial needs of each Resident o. meeting the needs Residents who are grieving from loss and coping with stressful events . .The facility utilizes a document called the Sexuality Screen Tool which contains the following information: Purpose: This screen tool will focus on Resident's rights, safety and ability to sexual relationships. As a facility, we are providing a service to attain or maintain the highest practicable, physical, mental and psychological well-being of the person. Directions: Staff should ask the questions to the Resident. Check 'Yes' or 'No' to response and document any other comments or further information as needed. This will be completed by SS/RS/QIDP. Use the Attachment entitled: Guidelines for Sexuality Assessment to answer the four questions. Ability to Express Consent: 1. The person understands the distinctively sexual/intimate nature of the conduct. 2. The person understands their body is private and they have the right to refuse. 3. The person understands that there may be health risks associated with sexual acts. 4. The person understands that there may negative societal response to conduct. 1. R3 was admitted to the facility on [DATE] with diagnoses of Unspecified Focal Traumatic Brain Injury, Anoxic Brain Damage, Epileptic Seizures, Dysphagia, Depression, and Cognitive Communication Deficit. On 2/1/2021, R3 was appointed a legal guardian due to incompetency. R3 has had one Psych Initial Evaluation dated 2/2/22 completed since admission at the facility which does not address R3's capacity to consent to sexual and intimate conduct. The psych evaluation does document that R3's thought process is difficult to determine and R3's judgment/insight is fair. A diagnosis of adjustment disorder with mixed anxiety and depressed mood is documented. Surveyor reviewed R3's comprehensive care plan and notes the following focused problems with interventions: 1. R3 is at risk for altered psychosocial needs due to loss of independence and the loss of intimate relationships. R3 has a close friendship with a male peer. Initiated 11/7/22 -Arrange for psych consult if needed and follow up as indicated Initiated 11/7/22 -Monitor for behaviors every shift and document if needed. R3's target behaviors include: 1. Expressing sadness 2. Crying/tearfulness 3. Decreased interaction with staff 4. Making sexualized comments towards male staff Initiated 11/7/22 Revised 11/28/23 -Provide non-pharmacological interventions for mood/behaviors, such as redirecting with activity, offering food/fluid, reassurance/conversation, and 1:1 visits. Initiated 11/7/22 2. R3 exhibits behavior of making verbal requests from male staff. Initiated 2/15/23 Revised 6/4/23 -Administer medications as ordered. Monitor/document for side effects and effectiveness Initiated 2/15/23 -Assist R3 to develop more appropriate methods of coping and interacting with caregivers. Encourage R3 to express feelings appropriately. Initiated 2/15/23 -Caregivers to provide opportunity for positive interaction, attention. Stop and talk with R3 as passing by. Initiated 2/15/23 -Consult behavioral services as needed 2/15/23 -Intervene as necessary to protect the rights and safety of others. Approach/Speak in a calm manner. Divert attention. Remove from situation and take to alternate location as needed Initiated 2/15/23 3. R3 is a trauma survivor related to physical assault with life altering injuries. Initiated 5/11/23 -Allow time to answer questions and to verbalize feelings, perceptions, and fears. Initiated 5/11/23 -Consult with social services, psychosocial and behavioral support as needed. Initiated 5/11/23 -Engage in activities of R3's choice. Initiated 5/11/23 -Identify triggers related to past trauma: thoughts of being beaten and left for dead by boyfriends. R3 is care planned for no male caregivers. Initiated 5/11/23 -Provide opportunities for R3 to participate in care/psychosocial support. Initiated 5/11/23 Revised 7/23/23 -Provide psychosocial support services prn. Know that R3 does see psych services. Initiated 5/11/23 Other contributing focused problems include the following for R3: 1. R3 has impaired cognitive function and impaired thought processes due to traumatic brain injury, anoxic brain injury Initiated 9/15/21 Revised 3/15/22 2. R3 has a communication problem due to head injury Initiated 12/12/23 3. R3 uses antidepressant medication for diagnosis of depression Initiated 9/15/21 4. R3 has a mood disorder due to disease process. Initiated 9/8/22 Revised 6/4/23 R3's 2/20/24 Kardex documents No Male Caregivers. R3's Trauma Informed Care Screening Tool completed 4/13/23 documents the following traumatic events for R3: 1. Serious accident at home 2. Physical assault Surveyor reviewed R3's Quarterly Minimum Data Set (MDS) dated [DATE] which documents R3's Brief Interview for Mental Status (BIMS) score to be a 7, which means R3 demonstrates severely impaired skills for daily decision making. R3's 12/22/23 Sexuality Screen Tool completed by the Social Worker (SW-G) answered yes to all 4 questions: Ability to Express Consent: 1. The person understands the distinctively sexual/intimate nature of the conduct. 2. The person understands their body is private and they have the right to refuse. 3. The person understands that there may be health risks associated with sexual acts. 4. The person understands that there may negative societal response to conduct. The Sexuality Screen Tool also docments R3 gave examples of difference between sexual and intimate conduct. In review of R3's progress notes located in R3's electronic medical record (EMR), on 1/15/24, SW-G documented effective 1/12/24 that SW-G met with R3 regarding visits with peers. R3 stated that when peer visits in room, they are talking about games on their phones. Does not have a relationship with any one. On 1/24/24 SW-G documented effective 1/23/24 that SW-G met with R3 regarding a male peer visiting in R3's room. Reviewed with R3 that roommate has requested that there be no visitors past 8:30 PM. Surveyor notes there was no updates to R3's care plan to reflect the parameters of other male Resident visiting after 8:30 PM or the evaluation of R3's extent of the intimate relationship with male Resident. 2. R4 was admitted to the facility on [DATE] with diagnoses of Bipolar, Disruptive Mood Dysregulation Disorder, Altered Mental Status, Cerebral Infarction, Type 2 Diabetes Mellitus, and Morbid Obesity. On 4/19/21 R4 was appointed a legal guardian due to incompetency. The Determination and Order on Petition for Guardianship Due to Incompetency dated 4/20/21 documents that R4 was found to be incompetent because other like incapacities AND R4's need for assistance in decision-making or communication is unable to be met effectively and less restrictively through appropriate and reasonably available training, education, support services, health care, assistive devices, or other means that the individual will accept. It also documents that R4 because of impairment, is unable effectively to receive and evaluate information or to make or communicate decisions to such extent that the individual is unable to meet the essential requirements for the individual's physical health and safety. On 1/5/23, R4 was appointed a successor guardian that is authorized to exercise powers as previously authorized or modified for R4. R4 has had one Psych Initial Evaluation dated 4/20/21 completed since admission at the facility which does not address R4's capacity to consent to sexual and intimate conduct. The psych evaluation does document R4's judgement and insight is fair. A diagnosis of Bipolar and Anxiety Disorder is documented. R4's Trauma Informed Care Screening Tool completed 4/12/23 documents the following traumatic events for R4: 1. Transportation accident 2. Assault with a weapon 3. Other unwanted or uncomfortable sexual experience 4. Witnessed a sudden violent death 5. Sudden unexpected death of someone close to you 6. Homelessness Surveyor reviewed R4's Annual Minimum Data Set (MDS) dated [DATE] which documents R4's Brief Interview for Mental Status (BIMS) score to be a 15, which means R4's daily decision making was evaluated to be intact. R4's 11/24/23 Sexuality Screen Tool completed by the Social Worker (SW-Y) answered yes to all 4 questions; Ability to Express Consent: 1. The person understands the distinctively sexual/intimate nature of the conduct. 2. The person understands their body is private and they have the right to refuse. 3. The person understands that there may be health risks associated with sexual acts. 4. The person understands that there may negative societal response to conduct. SW-Y also documented on the Sexuality Screen Tool that R4 understands sexuality and was advised not seek intimate activity from another Resident. Surveyor reviewed R4's comprehensive care plan and notes the following focused problems with interventions: 1. R4 has psychosocial needs due to multiple factors including bipolar, depression, and placement at skilled facility. R4 is known to engage in acts of intimacy with other Residents. R4 does flirt and masturbates in eye sight of others at times. Initiated 3/26/23 Revised 1/15/24 -Accept R4's needs to express intimacy and self-sexual stimulation. Initiated 12/8/23 Revised 1/15/24 -Address unmet needs related to sexuality and intimacy. Initiated 12/8/23 -Educate family members and current/new staff members on sexuality and the needs for intimacy with other. Initiated 12/8/23 -Maintain R4's right to privacy and dignity. Initiated 12/8/23 -Watch for and report any behavioral expressions of sexuality and intimacy to the nursing staff/social services. Initiated 12/8/23 2. R4 is a trauma survivor related to: history of homelessness, witness of a traumatic death, loss of loved, car accident. Initiated 5/12/23 Revised 11/26/23 -Allow time to answer questions and to verbalize feelings perception. Initiated 5/12/23 -Consult with social services, psychosocial and behavioral support as needed. Initiated 5/12/23 -Engage in activities of choice. Initiated 5/12/23 -Identify triggers related to past trauma. States R4 has no triggers at this time. Initiated 5/12/23 -Provide opportunities for R4 to participate in care/psychosocial support. Initiated 5/12/23 Revised 12/8/23 -Provide psychosocial support services. R4 is seeing psych. Initiated 5/12/23 Revised 12/8/23 Other contributing focused problems include the following for R4: 1. R4 is dependent on staff for meeting emotional, intellectual, physical, and social needs due to cognitive deficits and physical limitations. Initiated 12/6/20 Revised 10/22/21 2. R4 has a communication problem due to diagnosis of cerebral infarction. Initiated 12/2/20 Revised 10/22/21 3. R4 has impaired cognitive function and impaired thought processes due to cerebral infarction as evidenced by impaired decision making, long and short term memory loss, court appointed legal guardian in place. Initiated 12/2/20 Revised 6/16/22 4. R4 has trouble sleeping/sleeps too much due to restlessness/anxiousness, new environment. Initiated 12/2/20 Revised 10/22/21 5. R4 uses antidepressant medication due to depression and uses depakote for bipolar. Initiated 4/12/22 Revised 4/18/23 6. R4 has a mood problem due to disease process, disruptive mood dysregulation disorder, cerebral infarction, bipolar as evidenced by R4 cries often and is not easily re-directed when R4 is tearful. Initiated 7/23/21 Revised 4/18/23 R4's 2/20/24 Kardex documents to watch for and report any behavioral expressions of sexuality and intimacy to the nursing staff/social services. In review of R4's progress notes located in R4's EMR, SW-G documented on 12/8/23 that R4's psychosocial care plan updated to provide more details related to intimacy. Surveyor notes the updates to R4's care plan have not been person-centered with specific parameters and boundaries. On 12/21/23 Licensed Practical Nurse (LPN-N) documented that R4 has been trying to enter another Resident's room while he was sleeping. On 1/15/24 SW-G documented effective 1/12/24, SW-G met with R4 regarding visits with peers. Reviewed good practice regarding visits such as leaving visitors sitting in a chair away from the bed, keeping the door open or if R4 visits a peer's room to stay a foot from the bed. The door of the room should always remain open. R4's care plan has not been updated to reflect that R4 can only visit with a peer with door open. 3. R5 was admitted to the facility on [DATE] with diagnoses of Displaced Fracture of Acromial Process of Left Shoulder, Unspecified Hearing Loss, Cognitive Communication Deficit, and Contusion of Other Part of Head. R5 discharged from the facility on 2/9/24. R5 was his own person while at the facility. R5's Trauma Informed Care Screening Tool completed 9/8/23 documents the following traumatic events for R5: 1. Transportation accident 2. Serious accident at work, home, or during a recreational activity 3. Physical assault 4. Assault with a weapon 5. Serious injury, harm, or death you caused to someone else 6. Homelessness Surveyor reviewed R5's Quarterly Minimum Data Setm (MDS) dated [DATE] which documents R5's Brief Interview for Mental Status (BIMS) score to be a 15, which means R5's daily decision making was evaluated to be intact. Surveyor reviewed R5's comprehensive care plan and notes the following focused problems with interventions: 1. R5 presents with behaviors and altered psychosocial needs due to history of hospitalization, homelessness, lack of income to facilitate discharge placement. R5 is known to engage in acts of intimacy with other Residents, watching/sharing pornographic materials in public, verbal and physical aggression at times. Initiated 11/20/23 Revised 2/13/24 -1/9/24 15 minute checks (ended) 1/15/24 Initiated 1/10/24 -12/20/23 R5 placed on 1:1 supervision (1:1 ended 1/9/24) Initiated 1/10/24 -Accept R5's need to express intimacy Initiated 12/8/23 -Address R5's unmet needs related to sexuality and intimacy Initiated 12/8/23 -Arrange for psych consult if needed, follow up as indicated Initiated 11/20/23 -Educate family members and current/new staff members on sexuality and the needs for intimacy Initiated 12/8/23 -Monitor for behavior every shift and document if noted: throwing things, yelling/cursing at others, presenting in an intimidating manner, walking in the hall without being fully dressed Initiated 11/20/23 -Redirect R5 in a respectful, calm demeanor when R5 is being loud, disruptive, presents with unwanted physical touch, presents/is watching pornographic materials in public, is intimidating Initiated 12/20/23 -Watch and report any behavioral expressions of intimacy or sexuality to the nursing staff/social services Initiated 12/8/23 Other contributing focused problems include the following for R5: 1. R5 is a trauma survivor related to history of abuse, history of homelessness, traumatic loss of a loved one. R5 was severely beaten and thrown down a stair resulting in several life-threatening injuries Initiated 9/9/23 -Provide psychosocial support services Initiated 9/9/23 2. R5 has a mood score disorder due to Patient Health Questionnaire (PHQ-9) score of 10 or more Initiated 1/25/24 -Behavioral health consults as needed Initiated 1/25/24 3. R5 has impaired cognitive function impaired thought processes due to head injury Initiated 9/9/23 4. R5 has difficulty communicating due to hearing deficit, slurring, stuttering has difficulties verbalizing words and thoughts Initiated 9/9/23 Surveyor reviewed R5's progress notes located in R5's EMR from 11/20/23 to discharge on [DATE] and notes the following documentation: On 11/20/23 LPN-BB documented at 2:59 PM-R5 noted to be aggressive towards staff. R5 walked up on staff member and asked staff do you think your important?' repeatedly. Staff was not able to understand R5 as speech can hard to interpret due R5 hearing/speech impediment. R5 walked away from staff member then soon after started following her down the hall with an aggressive demeanor while removing his shirt and yelling at her. Staff member was able to leave the unit quickly leaving R5 angry as R5 returned to room yelling and cursing. Administrator made aware and addressed R5 about behavior. On 12/8/23, SW-G updated R5's psychosocial care plan to include intimacy. Administrator (NHA)-A provided Surveyor with copies of the facility's internal investigation which included the following two statements written by LPN-O and Certified Nursing Assistant (CNA)-P which documented: On 12/17/23, LPN-O wrote a written statement to RN-CC that stated R5 tried to show LPN-O a nude picture of R5 and when LPN-O wouldn't look or acknowledge, R5 made the picture bigger. LPN-O stated LPN-O was trying to take another Resident's blood pressure and R5 walked into that room with a pornographic film on. LPN-O also documented that R5 started to grab things off the medicine cart. LPN-O documents that R5 touched LPN-O and LPN-O demanded that R5 keep R5's hands to self. LPN-O documented that R5 walked up to LPN-O pointing R5's finger in LPN-O's face. LPN-O stated that R5 follows LPN-O everywhere no matter where LPN-O is working and is making LPN-O feel unsafe. On 12/20/23 there is a documented physical altercation where CNA-P provided a written statement that R5 followed CNA-P to another Resident room, R5 pushed open the closed door, was yelling and pointing in a threatening manner, and violently pushed CNA-P's shoulder into the room door. CNA-P called the police, a formal police report was completed and R5 received a citation and was to appear in court on 2/12/24. R5's progress notes continue to document R5's behaviors and monitoring: On 12/21/23 LPN-N documents that R5 is being monitored for behaviors and being on 1:1 supervision. On 12/26/23 at 2:59 AM Medical Records (Med R-DD) documented that R5 was observed in the direction of another Resident's room and exiting this room. Med R-DD asked R5 not to enter this Resident's room during this time time of the night. On 1/10/24 SW-G documents that R5 has been taken off of 1:1 supervision and has been placed on 15 minute checks. On 1/12/24, SW-G documents that SW-G met with R5 and reviewed discontinuance of 15 minute checks and that when visiting peers it is best to sit in a chair at a distance from the peer and keep the door open. On 1/20/24, RN-EE documented that R5 educated on not entering into Resident's room. R5 found in another female Resident's room sitting in the room while they are sleeping. RN-EE spoke with SW-G regarding concerning behavior SW-G stated they can have visitors, if they like. RN-EE restated both Residents were asleep while R5 was sitting in their room. The room is shared, and bed B verbalized she does not want R5 in her room. On 1/21/24, SW-G met with R5 to review parameters when visiting peers. Agreed to not visiting when peers are sleeping. Will continue to review visiting with R5. On 1/23/24, SW-G had a follow-up meeting with R5 held on 1/21/24 regarding visiting peers in their rooms. Reviewed that if peers are sleeping R5 is not able to visit them. Also reviewed that a roommate of a peer R5 visits has requested that there be no visitors in the past 8:30 PM. Reiterated best practice is to sit in a chair while visiting. On 1/28/24, there was an allegation reported by a CNA that R3 and R5 were having oral sex in R3's room. R6, roommate of R3 reported this to a CNA. On 2/1/24, SW-G documents in a statement that SW-G was asked to follow-up with R3, R5, and R6. There is no documentation in progress notes the content of the follow-up, any psychosocial monitoring or care plan revisions to R3, R5, and R6's care plan. R5's progress notes continue to document R5's behaviors and monitoring: On 2/3/24, RN-EE documents that R5 got into another altercation with another CNA, yelling and aggressive. CNA asked R5 to step out of a no male caregiver room to perform cares for the night and R5 became very upset. SW-G present at the facility and aware of incident. R5 re-educated. Roommate vocalized she doesn't want R5 in room, does not feel safe. On 2/5/24, SW-G documents that SW-G informed R5 that a peer's roommate has indicated she now prefers that R5 not visit in the room at all. On 2/19/24 at 1:45 PM, Surveyor spoke with R3 who stated that R5 always came to R3's room. Sometimes R5 would bring R3 food. R3 stated that R3 and R5 kissed a lot but that R5 was R4's boyfriend. R3 stated that R3 and R5 text and face-time all the time now that R5 has been discharged . On 2/20/24 at 9:14 AM, Surveyor interviewed CNA-P who stated staff get no direction from administration on what to do with Residents and their rights to be in intimate. CNA- P reported We were told Residents have rights and the guardians don't. We were informed guardians have no input and do not give consent for intimacy. The staff is confused because there are Residents who have dementia and we don't know who can give consent and who cannot. On 2/20/24 at 10:08 AM, Surveyor spoke with R4. R4 stated R4 and R5 are in contact by phone since R5 has been discharged . Surveyor asked R4 to describe R4 and R5's relationship while R5 resided in the facility. R4 stated R4 and R5 were boyfriend and girlfriend. R4 stated R5 would kiss R4 and R5 would be in R4's room at night. R4 confirmed that R5 has been in R4's bed . We had a relationship. R4 stated it would be sexual touching of each other but nothing else. On 2/20/24 at 10:49 AM and at 2:45 PM, Surveyor interviewed SW-G regarding R3, R4 and R5. In regards to R3, SW-G confirmed that on 1/28/24 facility staff reported the allegation that R3 and R5 were engaging in oral sex. SW-G stated that an internal investigation was initiated but is not aware if the incident was reported to the State Agency. Additionally, SW-G informed Surveyor that a reviewer had come in to review R3's guardianship and had informed SW-G that SW-G needed to report to adult protective services that financial abuse was occurring in regards to R3. In regard to R4 and R5, SW-G confirmed that R4 has a history of masturbating in front of male Residents and visitors and that R4 has a history of being promiscuous. SW-G stated that R4 would go to R5's room and close the door. SW-G confirmed there was an incident where R5 was found in R4's bed at night. SW-G also confirmed the physical altercation between R5 and CNA-P. SW-G stated there was male Residents including R5 in the common laughing and pointing at R8 because R8 was just in a brief (Surveyor later was told R8 had no brief on) in the common area. SW-G described R5 as having delayed memory. On 2/20/24 at 3:20 PM, Surveyor shared with Administrator (NHA-A) and Director of Nursing(DON-B) that Surveyor had concerns in regards to the allegations of R3, R4 and R5. Surveyor shared that SW-G had informed Surveyor of an allegation of financial abuse regarding R3 and had been instructed to call adult protective services but there has been no documentation this was completed. Surveyor shared the concern of lack of behavior monitoring of R4 whom Surveyor had observed rubbing R9's arm in the common area on 2/19/24 at 1:50 PM and noted LPN-J was present in the dining room. R9's quarterly MDS dated [DATE] documents that R9 is non verbal with short and long term memory loss and demonstrates severely impaired skills for daily decision making. No further information was provided by the facility at this time. Surveyor reviewed the facility's policy regarding sexuality and intimacy developed 4/23 and notes the following: .The facility also acknowledges the responsibility to protect vulnerable Residents who may not be able to consent to sexual contact due to diminished capacity. 4. Incompetent or Incapacitated Residents A. For those Residents who are incompetent or incapacitated or display any diminished capacity to appraise personal conduct and also demonstrate an indicated need for additional sexuality screening based on factors including but not limited to, Resident interactions, relationship status, ongoing observations and history. An assessment of the Resident ability to consent to sexual activity will be completed. B. Upon completion of further sexuality screening, the Resident's legal guardian for health care decisions, will be informed and asked to participate in an interdisciplinary (IDT) staffing to discuss the Resident's expression of sexuality along with the Resident. E. A summary of sexuality screening findings and any appropriate interventions, needs, and preferences will be documented in the Resident's plan of care. On 2/21/24 at 9:48 AM, SW-G informed Surveyor that SW-G had been informed by an outside entity that there was an issue with R3 and misappropriation of money. SW-G stated SW-G informed administration on 2/16/24 of the misappropriation of R3's money. However, SW-G is unable to confirm that a r[TRUNCATED]
Dec 2023 19 deficiencies 2 IJ (1 facility-wide)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. R107 was admitted on [DATE], with a readmission on [DATE], with a diagnosis of traumatic subdural hemorrhage. R107 is nonverb...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. R107 was admitted on [DATE], with a readmission on [DATE], with a diagnosis of traumatic subdural hemorrhage. R107 is nonverbal, on a ventilator, on tube feeding, and totally dependent on staff for activities of daily living. The admission MDS (minimum data set) assessment completed on 9/13/23 indicates R107 was at risk for a pressure injury and has no current pressure injury. The Quarterly MDS assessment completed on 10/13/23 indicates R107 is a risk for pressure injury and has no current pressure injury. R107's physician orders on 10/8/23 direct staff to monitor bilateral ears and assure both are suspended every shift for wounds. (Suspended means the ears were not to directly rest against a pillow or other object.) R107's plan of care for At Risk for Further/Impaired Skin Integrity, related to age, trach dependence, unresponsiveness, immobility, incontinence, and pain, was initiated on 9/20/23. There are no interventions created related to the pressure injury on the left ear, and then on the right ear. These areas are not identified as a revision until 12/5/23. The care plan was revised to Actual skin impairment related to limited mobility, history of skin breakdown, Braden of 9-very high risk. DTI (deep tissue injury) to left ear and DTI to right pointer finger. The plan of care does not identify intervention revisions specific to the pressure injuries to both ears. Surveyor noted the care plan was not revised until Surveyor brought the care plan to the facility's attention. This is an electronic generated computer system. The care plan entries will generate a Kardex for staff to reference for care needs. There was no revision with the plan of care. The Skin Wound assessments indicate measurements. The Skin Wound assessments do not consistently include the percentage characteristics of the wound to determine changes. R107 Skin Assessments are the following: -On 10/9/23 a stage 3 pressure injury to the left ear measuring 0.5 cm by 0.4 cm by 0.1 cm. The notes indicate this wound was present upon leave of absence on 10/7/23. - On 10/23/23 the skin notes indicate the left ear wound is resolved and is at high risk for reopening due to head deviating to the left. -On 11/11/23 the right ear has a stage 3 pressure injury measuring 1.1 cm by 1.7 cm by 0.1 cm. The root cause is moisture, immobility, and friction. -On 11/16/23 the right ear is a stage 3 pressure injury measuring 0.5 cm by 0.4 cm by 0.1 cm. On 11/28/23 at 10:32 AM, Surveyor observed R107 lying in bed. R107's head viates to the left. There was no visualization of the left ear because t.he left ear was against the pillow. On 11/29/23 at 8:00 AM, Surveyor observed R107 lying in bed. R107's head deviates to the left. There was no visualization of their left ear. The left ear was against the pillow. On 11/29/23 at 11:05 AM, Surveyor spoke with Wound (Registered Nurse) RN-O. They indicated the right ear area is healed and there is no treatment. On 11/30/23 at 10:54 AM, Surveyor observed R107 lying in bed. R107 head deviates to the left. There was no visualization of their left ear. The left ear was against the pillow. On 11/30/23 at 11:31 AM, Surveyor spoke with Wound RN-O regarding the skin assessment process. Wound RN-O reported the floor nurse conducts the admission skin assessment. The floor nurse will do the Skin Observation form and for the resident re-admissions. Wound RN-O does a head-to-toe assessment the next day. The Wound RN will get admission paperwork for residents with wounds upon admission. The floor nurse will get the treatment orders and notify the WCT (wound care team) regarding a wound. Everybody does the resident care plan. Nursing starts the plan of care and revises it as needed. The resident care plan recommendations, or interventions, could be added to the care plan by a number of people. The Wound Assessment in PCC (point click care) Wound RN-O will pick the worse tissue type from a drop-down box. There is no drop-down boxes for wound characteristic percentages. The NP (Nurse Practitioner) will have percentages in their notes that are documented weekly on Friday. Wound RN-O reports findings at clinical meetings daily. Then the staff would take the responsibility from there to add the recommendations to the care plan. On 11/30/23 at 12:26 PM, Surveyor spoke with Wound RN-O regarding prevention of ear ulcers on the plan of care. R107's plan of care did not include pressure injury to ears and preventive interventions. No further information was provided. On 11/30/23 at 1:43 PM, Surveyor observed R107 lying in bed. R107 head deviates to the left. There was no visualization of their left ear. The left ear was against the pillow. On 11/30/23 at 3:32 PM at the facility exit meeting, Surveyor shared the concerns with R107's pressure injury development, and the lack of care plan interventions for the right and left ears. On 12/04/23 at 8:05 AM, (Vice President of Clinical Operations) VPCO-J and (Director of Nurses) DON-B spoke with Surveyor. They reviewed R107 preventative measures however, there was no interventions related to ear off-loading. On 12/04/23 at 10:09 AM, Surveyor observed R107 sitting up in a Broda chair. R107 has a pillow behind their head. R107 left ear is not visible and is against a pillow. 6. R88 was admitted to the facility on [DATE] with diagnoses of cerebral infarction, obstructive hydrocephalus, nontraumatic subarachnoid hemorrhage, and dysphagia requiring all nutrition to be supplied through a gastrostomy tube. R88's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated R88 had severe cognitive impairment per staff assessment and required extensive to total assistance with all activities of daily living. R88 had a legal Guardian. R88's Potential Skin Impairment Care Plan was initiated on 5/18/2023 with the following interventions: -Observe skin during care and report any concerns to nurse. -Turn and reposition to maintain skin integrity. -Pressure reducing mattress. -Skin check weekly. -Wheelchair cushion. R88's Potential Skin Impairment Care Plan was revised on 6/2/2023 with the following interventions: -Bilateral heel boots. -Nutritional supplements per orders to aid in wound healing. On 9/7/2023 on the Skin Only Evaluation form, Wound Registered Nurse (RN)-O charted R88 sustained a traumatic injury to the right lateral ankle causing an open wound that measured 0.9 cm x 1.2 cm x 0.1 cm with granulation tissue. The assessment was not comprehensive of the wound with no percentage of tissue type documented to determine if granulation tissue was the only tissue type present. Wound RN-O charted the cause of the open wound was likely due to friction in a boot and a different heel boot was placed. The Potential Skin Impairment Care Plan was not revised to reflect a different heel boot was to be used. Wound RN-O documented measurements of the right lateral ankle wound on 9/14/2023 and 9/21/2023 with granulation tissue to the wound bed and no detailed description of the percentage of tissue type to show if the wound was improving or declining. On 9/28/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound changed from a trauma wound to an Unstageable pressure injury that measured 1.8 cm x 1.3 cm x 0.1 cm with slough to the wound bed. Wound RN-O did not document the percentage of slough to the wound bed or if there were any other tissue types present. Wound RN-O charted the cause of the pressure injury was due to R88 favoring the right side with the right leg having outward rotation. Wound RN-O charted the heel boot was not to be used on the right foot and was to be floated on a pillow instead. The Potential Skin Impairment Care Plan was not revised to reflect Wound RN-O's recommendation. Wound RN-O documented measurements of the Unstageable right lateral ankle wound on 10/5/2023, 10/12/2023, 10/19/2023, and 10/26/2023 with slough to the wound bed and no detailed description of the percentage of tissue type to show if the wound was improving or declining. On 11/2/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound was a Stage 3 pressure injury that measured 0.8 cm x 1 cm x 0.1 cm with granulation to the wound bed. No percentage of tissue type was documented to indicate if granulation tissue was the only tissue type present. On 11/10/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound was a Stage 3 pressure injury that measured 1.6 cm x 1.8 cm x 0.1 cm with slough to the wound bed. Wound RN-O charted staff reported the family had been putting shoes on R88. The Potential Skin Impairment Care Plan was not revised to reflect R88 should not be wearing shoes. R88 was seen by the Wound NP with Wound RN-O and the Wound NP documented the same measurements as Wound RN-O with the additional documentation of 50% slough, 20% granular, 30% epithelial tissue. This was the first comprehensive assessment of the wound, two months after the wound first developed. On 11/10/2023, R88 received an order to start ProStat, a protein supplement, 30 ml daily for wound healing. In an interview on 11/30/2023 at 1:18 PM, Surveyor asked Registered Dietician (RD)-R why ProStat was not started until 11/10/2023 when R88 had a pressure injury to the right lateral ankle since 9/28/2023. RD-R stated the ProStat was not started until the wound was Stageable because the tube feeding formula was meeting R88's needs up until that time. Surveyor clarified with RD-R that if a resident has an Unstageable pressure injury, they did not have increased protein needs. RD-R stated the resident does not have increased needs until the wound becomes stageable. Surveyor asked RD-R if R88's tube feeding formula had been changed to increase protein needs. RD-R stated no. Surveyor asked RD-R if RD-R is alerted to residents that have wounds so they could be assessed for increased protein needs. RD-R stated RD-R receives a log of the wounds from Wound RN-O and is alerted in morning meetings or at the at risk meetings once a week of all the residents that have wounds. Surveyor noted R88 did not have any changes to the tube feeding formula or rate of feeding since admission with no increase to protein intake with the development of a pressure injury. Wound RN-O documented measurements of the right lateral ankle wound on 11/17/2023 with slough to the wound bed and 11/24/2023 with granulation tissue to the wound bed and no detailed description of the percentage of tissue type to show a complete picture of the wound. On 11/27/2023 at 11:30 AM, Surveyor observed R88 sitting up in a wheelchair with socks and slip-on shoes to both feet. Heel boots were observed to be lying on the bed with an air mattress in place. R88 was non-verbal. On 11/29/2023 at 1:54 PM, Surveyor observed R88 sitting up in a wheelchair with a slip-on shoes to both feet. Heel boots were observed to be lying on the bed. In an interview on 11/30/2023 at 11:32 AM, Surveyor asked Wound RN-O why percentages are not used when describing the tissue type in a wound bed. Wound RN-O stated Wound RN-O picks the worst tissue type present and documents that in the computer charting system. Wound RN-O stated the computer charting system does not have the capability of having more than one tissue type and there is no drop-down box to chart the percentage. Surveyor asked Wound RN-O if there was a place on the form in the computer charting system to free-type where more detailed descriptions could be documented. Wound RN-O stated there is an area where notes can be written but had not used it for that. Wound RN-O stated the Wound NP puts the percentages in their notes, so Wound RN-O does not double document. Surveyor reviewed the Wound NP notes for R88. Surveyor shared with Wound RN-O that the Wound NP saw R88 for the first and only time on 11/10/2023. Wound RN-O stated R88 was just picked up by the Wound NP because the Wound NP's caseload was too heavy up until then. Surveyor shared the concern with Wound RN-O that none of R88's wound assessments were comprehensive with complete descriptions of the wound bed until 11/10/2023. Wound RN-O agreed there were no percentages documented. Surveyor asked Wound RN-O how Wound RN-O's recommendations for interventions are communicated with other staff members. Wound RN-O stated Wound RN-O does not tell anyone of care plan revisions as the assessments are being completed but communicates those recommendations at the daily clinical meetings. Wound RN-O stated whoever is responsible for putting the intervention into place would take that information from the meeting and implement it into the care plan. Surveyor asked Wound RN-O why R88's Potential Skin Impairment Care Plan was not revised on 9/7/2023 when R88's right lateral ankle wound was determined to be a caused by heel boots. Wound RN-O stated R88 had little booties from the family that the family thought were friction reduction booties and Wound RN-O determined those were the boots that R88 should not use and could wear the normal heel boots provided by the facility. Wound RN-O stated that should be in the care plan. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 9/28/2023 when the pressure injury developed that the heel boot was not to be used on the right foot and was to be floated on a pillow instead. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots with no specification as to what type of boot. Wound RN-O stated there was a time when the potential for skin impairment and the actual skin impairment care plans were in place, and they got mushed and interventions were lost. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 11/10/2023 that R88 should not be wearing shoes brought in by the family. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots. After the conversation with Surveyor, Wound RN-O revised the Skin Integrity Care Plan to include the intervention: bilateral heel offloading boots or pillows to offload; not small green friction prevention boots and tennis shoes not to be worn. On 12/4/2023 at 12:16 PM, Surveyor observed R88 sitting up in a wheelchair with socks and heel boots on both feet. On 12/4/2023 at 1:51 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, [NAME] President of Operations-AA, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, Consultant-U, and Medical Director-BB the concern R88 had a wound to the right lateral ankle that developed into a pressure injury with no revisions to the care plan recommended by Wound RN-O to prevent the development of the pressure injury and the assessments of the pressure injury were not comprehensive, detailing the tissue types in the wound bed. Surveyor shared R88 was observed to be wearing shoes when the care plan stated to have heel boots on at all times. On 12/5/2023 at 1:33 PM, Surveyor observed R88 sitting up in a wheelchair with a neck pillow to the back of R88's neck. Tube feeding formula was being administered through a pump. R88 had socks on with a slip-on shoe to the left foot and a slip-on shoe to the right foot had fallen off onto the floor. In an interview on 12/5/2023 at 1:38 PM, Surveyor asked Certified Nursing Assistant (CNA)-L if R88 wears heel boots. CNA-L stated R88 wears heel boots when in bed, but when R88 is up in a wheelchair, R88 wears slip-on shoes or little tennis shoes that R88's family brings in and puts on R88. CNA-L stated R88 only wears heel boots when in bed. Surveyor noted CNA-L was not aware of the Skin Integrity Care Plan interventions added on 11/30/2023 stating tennis shoes were not to be worn. No further information was provided at that time. 3. R100 was admitted to the facility on [DATE] and has diagnoses that include Castleman's Disease, Acute Respiratory Failure with hypoxia, Tracheostomy, Cerebrovascular Disease, Gastroparesis, chronic embolic CVA (Cerebrovascular Accident) leading to obstructive hydrocephalus, occipital craniotomy, and C1 laminectomy for decompression on 5/28/23 F/B (followed by) shunt placement 6/14/23. The facility Skin only evaluation dated 9/8/23 documents: Does Resident have current skin issues? No. The Admission/re-admission Nursing Evaluation dated 9/8/23 documents no skin abnormalities at time of assessment. R100's admission Minimum Data Set (MDS) dated [DATE] documents no pressure injuries. Is this resident at risk of developing pressure ulcers/injuries? Yes. Bed mobility as extensive 1-person physical assist. R100's Skin Observation tool dated 9/15/23 documents: Intact, no concerns. R100's Braden Scale for Predicting Pressure Ulcer Risk dated 9/15/23 documents a score of 8, indicating Very High Risk. The Certified Nursing Assistant (CNA) Kardex dated 11/29/23 documents R100 as dependent on staff of 2 assist with bed mobility, transfers, and toileting. R100's November 2023 Treatment Administration Record documents: Reposition q (every) 2 to 3 hours side to side q shift - start date 9/28/23. R100's Care Plan documents: (Resident) is at risk for impaired skin integrity related to immobility, incontinence, and cachetic state. 9/19/23- DTI (deep tissue injury) vs (versus) suspected abscess to sacrum discovered in facility, ultrasound verified. Debrided by NP (Nurse Practitioner); bone palpable - now stage 4 (unavoidable) 10/5/23- stage 3 (previously unstageable) pressure injury to right posterior scalp, developed in facility (moisture, neck contracture)- (unavoidable) 10/23/2023- unstageable pressure injury to right hip, developed in facility (likely started as MASD (Moisture Associated Skin Damage)/shearing)- (unavoidable) 10/30/2023- unstageable (previously DTI) pressure injury to left hip, developed in facility (unavoidable). DTI to left ischium, developed in facility 11/10 (unavoidable). DTI to right medial heel, acquired in facility 11/25/23. unstageable pressure injuries to posterior scalp & left posterior scalp, developed in facility 11/30/23. All wounds unavoidable d/t (due to) resident's declining overall status, despite all preventative measures in place. Initiated 9/8/23, revision on 11/27/23. Interventions: - Reposition every 2-3 hours when in bed. Utilize draw sheet when available for repositioning to reduce risk of friction/shear. Verify resident's body is free from contact with environmental hazards (not pressing into side rails or foot board, not laying on tubes, etc.). Initiated 9/8/23, revision on 9/20/23. - Nursing will assess skin upon admission, weekly on day of scheduled shower, PRN (as needed) and with any change in condition. Any abnormalities will be documented in chart and reported to primary physician and Wound Care Team for follow up. Initiated 9/8/23. - Offload resident to reduce direct pressure on bony prominences. Utilize heel boots and/or pillows to keep heels floated when possible as resident allows. Monitor offloading devices with each encounter to ensure proper positioning. Avoid positioning devices directly over wounds/bony prominences. Initiated 9/8/23. - Incontinence care every shift and as needed for incontinence episodes. Initiated 10/12/23. - Nursing to monitor dressing integrity with each resident encounter and replace dressing if soiled/loose/missing. Dressing location: sacrum, right posterior scalp, right hip, left hip, left ischium. Initiated 10/12/23. - Referral to Registered Dietitian for evaluation related to impaired nutrition impacting wound healing. Provide supplements per MD (Medical Doctor)/NP orders. Initiated 10/12/23. - Specialty mattress: LAL (low air loss) mattress, check function q shift and prn. Initiated 10/12/23. (Wound RN (Registered Nurse)-O reports mattress in place upon admission). - Sharps debridement to be performed as needed by Nurse Practitioner for wound bed preparation. Initiated 10/12/23. - **BED REST** Initiated 10/18/23 (Per wound care notes, bed rest ordered 9/28/23). - neck pillow for neck contracture (added to care plan 11/28/23). (Resident) has (Specify: Functional) bladder incontinence r/t (related to) Impaired Mobility, communication impairment. Initiated 9/26/23. Interventions: - Clean peri-area with each incontinence episode. - Monitor/document for s/sx (signs and symptoms) UTI (urinary tract infection) pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temperature, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns - Monitor/document/report PRN any possible causes of incontinence: bladder infection, constipation, loss of bladder tone, weakening of control muscles, decreased bladder capacity, diabetes, Stroke, medication side effects. Requires assistance with ADL's (activity of daily living) r/t weakness, impaired cognition, decreased mobility, debility. Initiated 9/21/23. Interventions: - Staff to reposition resident. He is dependent on staff with proper body alignment while in bed as needed. - Resident dependent on staff of 2 assist with bed mobility, transfers, toileting. (Resident) is at risk for impaired skin integrity related to immobility, incontinence, and cachetic state. Interventions: - Incontinence care every shift and as needed for incontinence episodes. Initiated 10/12/23. (Resident) has bowel incontinence r/t immobility - initiated 10/3/23. Interventions: - Check resident every two hours and assist with toileting as needed. - Provide peri care after each incontinent episode. R100's Certified Nursing Assistant (CNA) Kardex dated 11/29/23 documents: Turn and reposition every 2-3 hours. Resident dependent on staff of 2 assist with bed mobility, transfers, toileting. Staff to reposition resident. He is dependent on staff with proper body alignment while in bed as needed. Bedrest. Offload resident to reduce direct pressure on bony prominences. Utilize heel boots and/or pillows to keep heels floated when possible as resident allows. Monitor offloading devices with each encounter to ensure proper positioning. Avoid positioning devices directly over wounds/bony prominences. Neck pillow for neck contracture. R100 developed 6 facility acquired pressure injuries since admission. Wound documentation on the facility Skin Only Evaluations document: SACRUM 9/19/23 sacrum SDTI (Suspected Deep Tissue Injury) 1.9 x 2.6 cm (centimeters) - wound bed epithelial, no exudate. Deep purple discoloration over protruding sacrum. Warmth, induration and fluctuance present. In addition, wound margins are irregular which suggest cause is suspected abscess vs (versus) infectious process, not pressure. Findings reported to NP ultrasound requested. NP also putting resident on Doxycycline x 7 days. Facility progress note dated 9/19/23 at 1:58 PM documents: Resident noted by WCT (wound care team) with possible abscess to sacrum area. Area assessed by NP, NOR (new order received) for ultrasound of Sacrum dt (due to) possible abscess. Surveyor confirmed order for Doxycycline Hyclate Oral Tablet 100 MG Give 1 tablet by mouth two times a day for possible abscess until 9/28/23. 9/20/23 Pelvic ultrasound results: Possible sacral abscess. Findings: The tissue appears edematous although a discrete abscess collection is not seen. Conclusion: Edematous tissue without a discrete abscess. Cellulitis cannot be excluded. Wound documentation on Skin Only Evaluations (continued): 9/21/23 Abscess sacrum 1.5 x 2.6 cm - wound bed epithelial, no exudate. Ultrasound + for abscess. Wound etiology is full thickness secondary to underlying cutaneous abscess. 9/28/23 Abscess (full-thickness wound) sacrum 3.5 x 5.2 x 0.3 cm - wound bed slough, serosanguineous exudate. NP assessed. Skin discoloration now with marbled slough present. Course of Doxycycline completed. Started on Linezolid. Resident put on bedrest d/t pronounced bony prominences and risk of rapid skin decline. Surveyor confirmed order for Linezolid Oral Tablet 600 MG (Linezolid) Give 1 tablet via G-Tube (gastrostomy) two times a day for wound infection start 9/29/23 until 10/6/23. 10/6/23 Abscess sacrum 2.3 x 5 x 0.1 cm - wound bed slough, serosanguineous exudate, minimal dressing saturation. Full thickness wound showing mild improvement with current treatment. 10/13/23 Abscess sacrum Full-Thickness 4 x 5.6 x 0.2 cm. Slough, serosanguineous exudate, moderate dressing saturation. Sacral wound is stable-larger, but slough breaking down and releasing wound edges. 10/20/23 Sacrum Stage IV pressure injury - full thickness tissue loss 4.8 x 5.8 x 1.3 cm. Slough, serosanguineous exudate, moderate dressing saturation. Sacral wound is now stage 4 - sharp debridement completed by NP with bone palpable. TX (treatment) changed to Hydrofera blue to promote continued autolytic debridement of remaining slough. 10/27/23 stage IV 5.2 x 6 x 1.1 cm. Slough, serosanguineous exudate, moderate dressing saturation. Undermining - yes. (No location or depth). Foley requested for wound healing. 11/3/23 stage IV 5.6 x 6.3 x 1 cm. Granulation, serosanguineous exudate, heavy dressing saturation. Undermining - no. 11/10/23 stage IV 5.6 x 6 x 0.8 cm. Slough, serosanguineous exudate, heavy dressing saturation. Undermining - Yes (No location or depth) 11/17/23 stage IV 5.2 x 6 x 0.6 cm. slough, serosanguineous exudate, moderate dressing saturation. Undermining - yes. (No location or depth). All wounds stable or showing minimal improvement. 11/24/23 stage IV 5.3 x 5.6 x 0.6 cm. Granulation, serosanguineous exudate, moderate dressing saturation. Undermining - yes. (No location or depth). All wounds stable or showing minimal improvement. Surveyor noted no new care plan revisions to include increased turning, repositioning, or offloading implemented after R100 was put on bedrest 9/28/23. The sacrum wound progressed to a stage IV pressure injury on 10/20/23 and the care plan was not revised. There was no consideration or inquiry of a more specialty mattress or if there was a need for increased turning, repositioning, or offloading. In addition, R100 was totally incontinent of bowel and bladder and dependent on staff for incontinence care. There was no comprehensive assessment completed to determine if R100 needed increased checking/changing and incontinence care prior to the Foley catheter placement. (Cross reference F690). Weekly wound documentation does not include a comprehensive assessment to include the percentage of slough observed in the wound bed and the location and degree of undermining present in the wound. R100 subsequently developed facility acquired unstageable and stage 3 pressure injuries to his right and left trochanter, ishium, posterior scalp and heel. RIGHT POSTERIOR SCALP 10/5/23 (New) unstageable pressure injury 1.8 x 3.4 x 0.1 cm. Slough, serosanguineous exudate, peri wound maceration. Seen at request of nursing for assessment of head d/t drainage found on pillow. Irregular shaped unstageable pressure injury noted to right posterior scalp, beneath hair. 80% dry tan slough and 20% epithelial with moist wound edges. Root cause is moisture, friction, and neck contracture. 10/6/23 unstageable 1.8 x 3.4 x 0.1 cm. Slough, serosanguineous exudate. Therapy provided resident with neck pillow to provide better offloading d/t residents hyper extension of neck. (Surveyor noted the neck pillow was not implemented on R100's care plan.) 10/13/23 unstageable 1 x 2.5 x 0.1 cm. Slough, serosanguineous exudate, minimal dressing saturation, peri wound maceration. Wound slightly improved. 10/20/23 Stage 3 full thickness skin loss 1.1 x 2.5 x 0.1 cm. Granulation, serosanguineous exudate, minimal dressing saturation. Wound stable. (Surveyor noted the wound now documented as stage 3). 10/27/23 stage 3 - 1.1 x 2.1 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation. 11/3/23 stage 3 - 1.4 x 4 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation. Larger with area of eschar along lateral edge. 11/10/23 stage 3 - 1.3 x 2.5 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation. 11/17/23 stage 3 - 0.9 x 2.9 x 0.1 cm. Granulation, serosanguineous exudate, moderate dressing saturation. 11/24/23 stage 3 - 0.6 x 2 x 0.1 cm. Granulation, serosanguineous exudate, minimal dressing saturation. All wounds stable or showing minimal improvement. R100 developed an unstageable pressure injury, which progressed to a stage 3 pressure injury on his posterior scalp. Surveyor noted no care plan revisions to include increased turning, repositioning, or offloading. Wound care notes indicate the root cause of the pressure injury as moisture, friction, and neck contracture. Intervention of a neck pillow was recommended but was not implemented on R100's care plan. There was no evidence R100 was assessed for or provided a different/specialized pillow to provide cooling or moisture reduction versus the standard pillow provided. RIGHT TROCHANTER 10/23/23 (New) unstageable pressure injury 1.2 x 2.2 x 0.1 cm. Slough, serosanguineous exudate. Seen for scheduled treatments. Upon assessment, small wound observed to right trochanter. Irregularly shaped, but with thin light yellow slough base-unstageable pressure injury that likely started as shearing. Unavoidable despite all proper interventions in place and further skin breakdown and/or wound declines anticipated. Root cause is cachexia, contractures, and overall decline. 10/27/23 unstageable 1.2 x 2.2 x 0.1 cm. Slough, serosanguineous exudate, minimal dressing saturation. Hydofera blue added to treatment and Foley requested for wound healing. 11/3/23 unstageable 2 x 2.2 x 0.3 cm. Slough, serosanguineous exudate, minimal dressing saturation. Sharp debridement by NP. 11/10/23 unstageable 4.5 x 3.6 x 0.3 cm. Slough, serosanguineous exudate, moderate dressing saturation. Right trochanter larger and with more drainage. Super absorbent added to treatment. 11/17/23 unstageable 7.5 x 5.4 x 0.9 cm. Slough, serosanguineous exudate, heavy dressing saturation. Right trochanter significantly larger, X-ray requested. 11/24/23 unstageable 7 x 6.1 x 0.7 cm. Slough, serosanguineous exudate, heavy dressing saturation. Surveyor noted although R100 continued to develop facility acquired pressure injuries, no new care plan revisions were implemented. Weekly wound documentation does not include a comprehensive assessment to include the percentage of slough observed in the wound bed. The radiology report dated 11/15/23 documented: Hip uni w (with) or wo (without) pelvis 2-3 view right. No acute osseous abnormality. No definitive evidence of osteomyelitis. Consider repeat multi-view study in 1 week or sooner if symptoms continue to persist or progress. Recommend MRI (Magnetic Resonance Imaging) for further evaluation. Surveyor noted no further x-rays were completed and there was no evidence the recommended MRI was scheduled or completed. Surveyor noted R100 received Ertapenem Sodium 1 GM (gram) IV (intravenously) in the morning for wound infection from 11/18/23 - 11/25/23. On 11/30/23 at 12:29 PM Surveyor spoke with Wound RN (Registered Nurse)-O. Surveyor asked why R100 received IV antibiotics 11/18/23 - 11/25/23. Wound RN-O stated: It was for the right hip wound; it was significantly larger with more drainage. The X-ray was negative for osteomyelitis, but the NP felt it was infected and needed antibiotic treatment. Surveyor advised Wound RN-O of the 11/15/23 radiology report recommendations for MRI and asked if it was ordered or completed. Wound RN-O stated: No. They always say that every time someone has an X-ray, they recommend an MRI for further evaluation. The wait time for that is awful. It's impossible to
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

QAPI Program (Tag F0867)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility's Quality Assurance and Performance Improvement (QAPI) program failed to ensu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility's Quality Assurance and Performance Improvement (QAPI) program failed to ensure systems are in place and actions implemented with the intention to improve performance, including the prioritizing of pressure injury prevention and treatment, addressing the prevalence and the severity of the problem, and implementation of corrective actions, analysis of data, measuring success, and tracking performance to ensure improvements are sustained. The QAPI program's failure to ensure systems are in place to implement action plans to improve performance regarding pressure injury prevention and treatment resulted in 6 of 6 residents (R95, R101, R107, R100, R68, R88) reviewed developing facility acquired pressure injuries which included multiple unstageable pressure injuries, stage 3 and stage 4 pressure injuries. Additionally, R95 and R101required hospitalizations for sepsis and osteomyelitis and R100 required inhouse IV antibiotics for infection. At the start of the survey, the facility had identified: Deep Tissue Injuries (DTI) - 1 community acquired and 5 facility acquired. Unstageable Pressure Injuries- 2 community acquired and 7 facility acquired. Stage 3 Pressure Injuries- 4 community acquired and 7 facility acquired. Stage 4 Pressure Injuries- 14 community acquired and 6 facility acquired. Review of the facility's compliance history indicates the following regarding concerns related to proving care to residents with pressure injuries. The facility was cited at F686 on the following surveys including this most recent survey: ND9511 - 6/8/23 - F686 J (immediate jeopardy/isolated); G22E11 - 12/12/22 - F686 G (actual harm/isolated); PYPL11 - 6/28/22 - F686 D (potential for harm/isolated). The facility's failure to develop and implement appropriate plans of action to correct identified quality deficiencies created a situation of immediate jeopardy that began on 11/27/23. The Nursing Home Administrator (NHA)-A, [NAME] President of Clinical Operations-J, [NAME] President of Operations-AA, and Medical Director- BB were notified of the immediate jeopardy on 12/6/23 at approximately 3:50 pm. The immediate jeopardy was removed on 12/8/23, however; the deficient practice continues at a scope and severity level of F (potential for more than minimal harm/widespread) as the facility continues to implement and monitor their action plan. Findings include: Surveyor reviewed the facility's Quality Assurance and Performance Improvement (QAPI) Plan 2001 Med-Pass, Inc (Revised April 2014) includes in part: Program Statement: This facility shall develop, implement, and maintain an ongoing, facility wide QAPI Plan designed to monitor and evaluate the quality and safety of resident care, pursue methods to improve care quality, and resolve identified problems. Policy Interpretation and Implementation: The objectives of the QAPI Plan are to: Provide a means to identify and resolve present and potential negative outcomes related to resident care and services; Reinforce and build upon effective systems and processes related to the delivery of quality care and services; Provide structure and processes to correct identified quality and/or safety deficiencies; Establish and implement plans to correct deficiencies, and to monitor the effects of these action plans on resident outcome; Help departments, consultants, and ancillary services that provide direct or indirect care to residents to communicate effectively, and to delineate lines of authority, responsibility, and accountability; Provide systems and processes to maintain documentation relative to the QAPI Program, as a basis for demonstrating that there is an effective ongoing program. Authority: The owner and/or governing board (body) of our facility shall be ultimately responsible for the QAPI Program. The Administrator is responsible for assuring that the facility's QAPI Program complies with federal, state, and local regulatory agency requirements. Implementation: The QAPI Committee shall oversee implementation of our QAPI Plan. A QAPI Coordinator shall coordinate QAPI Committee activities, including documentation. This committee shall meet monthly to review reports, evaluate the significance of data, and monitor quality-related activities of all departments, services, or committees. The QAPI Committee shall oversee and authorize QAPI activities, including data-collection tools, monitoring tools, and the basis for and appropriateness and effectiveness of QAPI activities. The committee shall approve of any corrective actions, including changes in policies and/or procedures, employment practices, standards of care, etc. and shall also monitor all corrective activities for appropriateness and/or the need for alternative measures . Individual departments or services shall develop quality indicators for programs and services in which they are involved, and which affect their function. Departments, services, and committees shall submit their reports to the QAPI Committee as directed by the committee. Evaluation: The facility shall evaluate the effectiveness of its QAPI Program at least annually and shall present their conclusions to the owner/governing board for review. The QAPI Committee, Administrator, and the governing board shall review and approve a summary of problems and corrective measures. Coordinator: The QAPI Coordinator will help other committees, individuals, departments, and/or services develop quality indicators, monitoring tools, criteria, and assessment methodologies, and help them identify and evaluate concerns impacting resident care and safety. Review of the facility history and offsite preparation for the recertification survey that started on 11/27/23 indicates the following: The facility has been identified as a special focus facility (SFF) since 6/30/2021. The facility has a history with deficiencies cited in the areas of pressure injury prevention and treatment, which includes the following: * F686 (J) - Pressure injury prevention and treatment was cited during a recertification survey event: ND9511 dated 6/8/23 at immediate jeopardy/isolated. * F686 (G)- Pressure injury prevention and treatment was cited during a recertification survey event: G22E11 dated 12/12/22 at harm level/isolated. * F686 (D)- Pressure injury prevention and treatment was cited during a recertification survey event: PYPL11 dated 6/28/22 at potential for harm/isolated. On 11/27/23 (first day of survey), Surveyors were provided with a Master Wound List for the week of 11/21/2023 to 11/28/2023. The list included 25 residents with pressure injuries, noting that some of these residents had multiple pressure injuries. The list indicated a total of 46 pressure injuries (total wounds) with the following noted: Deep Tissue Injuries (DTI) - 1 community acquired and 5 facility acquired. Unstageable Pressure Injuries- 2 community acquired and 7 facility acquired. Stage 3 Pressure Injuries- 4 community acquired and 7 facility acquired. Stage 4 Pressure Injuries- 14 community acquired and 6 facility acquired. During this recertification and complaint survey, Surveyors reviewed a sample of 6 of 6 residents (R95, R101, R107, R100, R68, R88) with facility acquired pressure injuries. This sample of residents developed multiple unstageable pressure injuries, stage 3 and stage 4 pressure injuries, and including R95, R101, and R100, requiring hospitalizations for sepsis, osteomyelitis, and/or infection. R95 was admitted into the facility to the facility on 5/19/23 without pressure injuries. R95 sustained a skin tear to her sacral area which significantly declined with large amounts of necrotic tissue requiring debridement due to pressure. R95 was hospitalized from [DATE] to 8/11/23 due to sepsis from the infected wound, which was debrided and assessed to be a stage 4. R101 developed an unstageable pressure injury to the coccyx with a root cause determined to be heavy incontinence (including loose stools). R101 was hospitalized with osteomyelitis involving the distal sacrum and coccyx and was treated with antibiotics while hospitalized . R107 was admitted with a stage 3 pressure injury to the left ear which healed on 10/12/23. On 11/10/23 R107 developed an unstageable pressure injury to the right ear from immobility and moisture. The pressure injury to the right ear healed on 11/10/23; however during the survey, R107 was observed multiple times with his left ear directly on his pillow contrary to physician orders. R100 developed multiple pressure injuries which included a stage 4 pressure injury to the sacrum (suspected abscess complicated by pressure), stage 3 pressure injury to the right posterior scalp, unstageable pressure injuries to the right and left trochanter, a suspected deep tissue injury to the left ischium, and suspected deep tissue injury to the right heel. R100 received an IV antibiotic for the right hip (right trochanter). R68 developed pressure injuries to her right hand (unstageable pressure injuries to the 3rd and 4th fingers, right dorsal hand stage 3), unstageable left ear, and unstageable left posterior scalp/back of head. R88 developed a stage 3 pressure injury to the right lateral ankle. (Cross-reference F686). On 11/30/23 at 11:33 am, Surveyors interviewed RN Wound Nurse -O regarding the facility's wound care process, who stated in part, if a resident comes in after 1:00 pm, she will look at the resident the next day, that she reviews the nurse charting and does a head-to-toe assessment of the resident. RN-O reported she will glance at admission paperwork if available for a resident who will be admitted into the facility with pressure injuries and if she knows beforehand will get an air mattress. RN-O stated the nurse will get the treatment and will leave RN-O a note. RN-O stated a number of individuals can become involved with care planning such as nursing (including herself, MDS nurse), dietary etc. Surveyors asked RN-O as to why assessments of pressure injuries did not always consist of percentage of tissue types within a wound bed. RN-O stated the computer system allows only for the selection of the worst tissue type observed in the wound bed even if the wound bed consisted of other tissue types. RN-O stated if a wound bed consisted of some necrotic tissue, she would have to select necrotic. RN-O stated if she was able to create her charting, she would allow more options. RN-O stated there is a narrative component in the system and the Nurse Practitioner usually has a percentage in her wound notes, so that she does not have to do it. RN-O stated she is made aware of issues, interventions at daily clinical meetings. RN-O stated she and the nurse practitioner evaluate the effectiveness of interventions by exception, but does not look at everything involved, such as restless legs, kicking boots off etc. RN-O stated she reports to the QAPI committee the status of the wounds and where things are at. RN-O stated she also attends the weekly Skin, Nutrition, and at Risk (SNAR) meetings along with the nurse managers, ADON, and at times the Administrator has been present. During this interview, Surveyors shared concerns regarding sampled residents with pressure injuries. Surveyors noted RN-O was identified as part of the facility's QAPI process. On 11/30/23 at 3:09 pm, [NAME] President of Regulatory Services - I provided Surveyors a Wound Performance Improvement Plan (PIP), with a date of Wed November 1, 2023, 1:35 pm on it. This plan included Investigative findings pertaining to a specific resident in the facility who was identified on 10/31/23 to have facility acquired, deep tissue injuries to their left foot. The facility's skin/wound action plan dated 10/31/23 identified the issue as Pressure Ulcer. The facility's PIP addressed in part the following 4 step process: 1. Steps to complete or completed to correct issues: Head to toe assessment completed on resident with MD/POA notification. See Skin only assessment completed 10/31/23, Treatment orders updated, and care plan updated. 2. Steps to complete to identify others at risk. Complete a skin sweep with assessments completed on current facility residents. If any new areas are identified, wound nurse to assess, risk completed notify MD/POA, new treatment orders implemented and update the care plan. Review changes of condition (COC) and progress notes on current residents with wounds for the past 30 days to review for MD/RP notification of areas, treatment orders in place, and timeliness of notification. Review incontinent residents to assure barrier cream is in place. Review all residents for DM dx to assure diabetic foot checks are implemented. Review skin assessments to ensure timely evaluation. Refer any new wounds to therapy. 3. Process/Systemic Change. Licensed nurses will be re-educated on the facility's skin/wound policy, timely completion of evaluation and documentation of wounds, notification to MD for proper treatment, implementing an intervention, notification to family, and reviewing/updating the care plan with each wound. Nurses will also complete a skin assessment competency. IDT will review the 24-hour report for progress notes and COC at daily morning clinical to identify any new skin concerns and ensure timely completion of evaluation and documentation of wounds, notification to MD for proper treatment, implementing an intervention notification to family, and reviewing/updated the care plan with each wound. The IDT will have weekly wound management meetings . will assure that current residents with wounds have appropriate interventions in place to include proper mattress, w/c cushions, and nutritional interventions are in place, IDT will evaluate review the care plan and discuss if current interventions effective. IDT will review and revise the care plan as indicated. 4. QI Monitoring: The Director of Nursing or designee will perform Quality Assurance Review for residents who experience a wound to ensure a risk cause analysis has been completed with appropriate interventions implemented, the care plan was reviewed and updated and every shift, documentation is completed for a minimum of 72 hours after the wound identification. This will be completed weekly for four weeks then monthly. Areas of concern will be addressed immediately. Findings will be reported to the Executive Director and the Quality Assurance Performance Improvement Committee monthly. The Nurse Management team will perform monthly skin sweeps for residents to ensure all skin concerns have been identified. Any findings not previously identified will have a risk cause analysis completed with appropriate interventions implemented, the care plan is updated, and documentation is completed for a minimum of 72 hours after the wound identification. This will be completed monthly x3 months. Areas of concern will be addressed immediately. Findings will be reported to the Executive Director and the Quality Assurance Performance Improvement Committee. On 11/30/23 at 2:57 pm and on 12/4/23 at 1:52 pm, Surveyors met with the facility administrative staff including Nursing Home Administrator (NHA)-A, Medical Director-BB, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, and [NAME] President of Operations-AA, Consultant-U, and Director of Nursing-B, sharing with them concerns involving sampled residents with pressure injury prevention and treatment including in part; prevention, assessment, treatment and care plan revisions. Director of Nursing - B and administrative staff stated that previously the regional ombudsman recommended training through Meta Star. Administrative staff stated they partnered with Meta Star who also recommended they obtain an outside consultant. Administrative staff stated they had the services of Consultant-U. Administrative staff informed the survey team that in late September the facility conducted a mock survey and identified concerns with their wound program, such as falling behind with care plans. Surveyor was informed the facility conducted a wound/skin sweep on 10/31/23. At the time, the NHA-A was not available, and the interdisciplinary team put together a Performance Improvement Plan (PIP). Administrative staff identified the facility's wound nurses as Wound RN-O and the facility also had the services of an outside Consultant-U. Administrative staff reported that they spoke to Wound RN-O regarding wound care plans and that the care plans were still under construction. Administrative staff stated they started a PIP which was still in progress getting through with wound care plans. Administrative staff stated the facility PIP consisted of a 4-step process: Identification of Risk, Education, Skin Assessment, and Competencies. Medical Director-BB stated there were multiple components with wound assessments as they fix things, they did not back date, so timelines won't make sense. Administrative staff stated Meta Star chose to do staff training on site October 3rd and 4th with all facility staff including Certified Nursing Assistants and Managers. Consultant-U stated she has been coming to the facility since August 10 and that she provides education, chart review as well as auditing different records every week. Consultant-U stated she provides support to the team. During the 11/30/23 discussion with Administrative staff, Consultant-U shared with surveyors the concept of micro-reposition and indicated she wants to teach individualized positioning. When asked about care planning for individualized positioning, Consultant-U stated that care planning speaks to off-loading and off pressure daily; however, the decision as to how much micro repositioning is conducted would be a decision dependent upon how the resident is doing on a daily basis. During the 12/4/23 discussion with Administrative staff, Consultant-U clarified she does not use the term micro-reposition, reiterating her intent is to teach individualized repositioning. On 12/5/23 at 1:05 pm, Surveyors interviewed NHA-A regarding the facility's QAPI program. NHA-A reported she started with the facility in January 2023. NHA-A stated the QAPI committee meets monthly having had QAPI meetings in January, February, March, April, May, June, July, and in August. NHA-A stated they did not have a QAPI meeting in September or in October as they could not get those scheduled. NHA-A stated they had a QAPI meeting in November and will have one in December. NHA-A stated the QAPI Committee is made up of each Department head, along with the Medical Director, Director of Nursing, the wound nurse, Minimum Data Set nurse, and herself. NHA-A stated she sets the agenda for QAPI, discussing previous QAPI issues, discussing for instance such things as grievances, significant weight loss, number of people on restorative, falls, med errors, staff education through Relias. NHA-A reported they discuss the number of wounds, the number of wounds healed and the number of facility acquired wounds. NHA-A stated they have had pressure issues since June 9, 2023. NHA-A stated we did an inhouse audit, educated all staff including post testing, conducted audits, assigning each person with an angel round individual (nurse manager, certified nursing assistant, etc.) who had the resident's [NAME] conducting daily rounds ensuring the directions on the [NAME] were being followed, such as head of bed elevated, etc. NHA-A stated they would review audits weekly then 2 times a month then 1 time a month. NHA-A showed surveyor a sample of the treatment audits that were conducted at the time which included audits on the accuracy of assessments, treatment orders obtained, and treatment orders completed. NHA-A stated they conducted staff education right after the last survey (June 8, 2023, survey where F686 was cited at an Immediate Jeopardy.) NHA-A stated Meta Star conducted education, regarding proper positioning of residents, what CNAs should look for, prevention of wounds. NHA-A stated they discussed moisture associated skin conditions if residents are not changed timely, and care planning. During this interview, NHA-A telephoned Consultant U who stated she conducted training along with Meta Star. Some of the topics that were reviewed included shearing and prevention of shearing, repositioning, how to identify new areas with showers, discussed boggy heels and deep tissue injuries, measure of wounds, staging, diabetic foot checks, moisturizing, Consultant-U stated Meta Star went over staging and measurements. Surveyor asked Consultant-U if Meta Star discussed documenting wound bed percentages of a pressure injury as part of an assessment which was noted missing in some of the pressure injury assessments viewed by the survey team. Consultant-U indicated there was discussion regarding wound bed coloring but could not remember if percentages of the wound bed such as percent of granulation was discussed. Consultant-U indicated CNAs following care plans was discussed but was not sure how much care planning was discussed. Consultant-U indicated there was an agenda that Meta Star put together in a binder. After discussion with Consultant-U, NHA-A went on to say she was not available when the IDT team developed a PIP regarding wounds and conducting a house sweep. NHA-A and [NAME] President of Clinical Operations-J stated wound prevention has come up at QAPI. [NAME] President of Clinical Operations-J stated when they identified an individual who had a change in condition, they instituted the Stop and Watch Interact tool. Surveyor noted [NAME] President of Clinical Operations-J left the meeting with NHA-A and [NAME] President of Operations-AA then joined in on the interview with NHA-A. Surveyor informed NHA-A and [NAME] President of Operations-AA that the survey team identified issues with pressure injuries and questioned why there were these issues. [NAME] President of Operations-AA stated they had a great plan of correction (referring to the June 8, 2023, survey) with audits for only 3 months. Vice President of Operations-AA reported they stopped doing the audits after 3 months and maybe things fell apart. [NAME] President of Operations-AA stated the audits were going great and so they started looking at other components of the program. On 12/5/23 at 4:15 pm, Surveyors met with facility administration including Nursing Home Administrator (NHA)-A, Medical Director-BB, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, and [NAME] President of Operations-AA, Consultant-U, and Director of Nursing-B, discussing what RN (wound nurse)-O brings forth to QAPI. Administrative staff stated RN-O addresses the total number of wounds and the results of wounds, number of facility acquired wounds, new and resolved and at the end of the month how many active wounds there are. They also discuss whether the wounds are avoidable and unavoidable. Administrative staff also stated the multiple interdisciplinary team members attend the Skin, Nutrition and at Risk (SNAR) meetings which occur weekly. The interdisciplinary team members include wound nurse-O, dietary, and nurse managers. Surveyors asked Administrative staff about components of the PIP that continue to not be implemented such as development and revision to care plans. [NAME] President of Clinical Operations-J indicated they continue to develop care plans but that it takes time. When asked what the barrier was with getting the care plans updated as there did not seem to be a sense of urgency with updating care plans despite developing a PIP on 10/31/23, Administrative staff indicated a PIP has multiple components with systemic issues and that cares are being done even if care plans are not updated. Surveyors noted the facility seems to identify root cause factors that may contribute to the development of pressure injuries for individual residents but then does not take the next step to address the causal factors through care plan and interventions to assist with healing and preventing new pressure injuries from developing. Surveyors noted the lack of care plan updates and implementing interventions to prevent pressure injuries were noted for all the sampled residents with pressure injuries reviewed during the survey. In addition, the facility's training on pressure injuries as well as the staff posttest included reference to the care planning process. Surveyors noted that while the facility presented information pertaining to staff education for pressure injuries and while the facility presented a PIP pertaining to wounds, a review of the facility's QAPI program binder indicated the following: The July QAPI minutes indicate the wound RN was not present at this meeting, nor was there a discussion regarding pressure injuries. The August QAPI notes the number of facility acquired wounds. The QAPI minutes do not specify what the issues are. There are audits from the 6/8/23 survey with the F686 IJ. The audits involved MD treatment orders and turning and reposition and preventions in place however there is no plan identified that comes from the audit information. According to NHA-A there was no QAPI meeting for September and October, and therefore no QAPI meeting minutes. There was no QAPI meeting even though the facility developed a PIP involving wounds in October. The November QAPI meeting discussed the number of wounds but nothing further. Surveyor noted in reviewing data provided to Surveyors the facility's QAPI program is documenting raw data pertaining to the number of pressure injuries but is not following through on analyzing this data, implementing effective actions, measuring the success of the action plans, and tracking performance to ensure improvements are achieved and sustained. Surveyors also noted the facility has implemented training to staff regarding pressure injury care that the QAPI committee is not ensuring is based upon current standards of practice but also the QAPI committee is not ensuring that staff can implement as interventions and systems are not in place to support training expectations. Given the facility's history, its failure to implement an effective QAPI program pertaining to pressure injuries created a reasonable likelihood for serious harm, thus creating a finding of immediate jeopardy. The immediate jeopardy was removed on 12/8/23 when the facility implemented the following: The QAPI Committed reviewed the pressure injuries for R68, R95, R107, and R88. R100 and R101 are currently in an acute care hospital. A root cause analysis (RCA) was performed for each (identified) resident's wound (s) and care plan interventions were implemented related to findings of the RCA for each resident. An audit of wounds on all residents in the facility was completed by the Director of Nursing, Assistant Director of Nursing, and [NAME] President of Clinical Services, Care plans were reviewed for residents who experienced a wound to ensure an appropriate intervention was in place to decrease the risk of development of wounds. Correction actions were completed as indicated. The Executive Director, Director of Nursing, and Medical Director through the QAPI Committee initiated a performance improvement project (PIP) sub-committee comprised of the Director of Nursing, Assistant Director of Nursing, Unit Manager, Charge Nurse, Certified Nursing Assistant, Director of Rehab Services, and Activity Director. The Executive Director charged this team with analyzing the wound data, completing a trending of the data, completing a root cause analysis of wounds in the facility, utilizing audit results and information to develop a plan, and report findings and the plan to the QAPI Committee. The plan to decrease the number of wounds, therefore the risk of injury from wounds will be initiated. Education was provided for by the Executive Director, Director of Nursing, and Medical Director by the [NAME] President of Operations regarding the requirement to develop, implement and maintain an effective, comprehensive, data driven Quality Assurance Performance Improvement program that focuses on indicators of the outcomes of care and quality of life. Included in the education was the 5 elements of QAPI and making the process an active part of identifying concerns and initiating performance improvement projects to collect data, analyze data, complete a root cause analysis, develop a plan, and monitor the effectiveness of the plan. Ad Hoc Quality Assurance Process Improvement meeting was held by the Executive Director, the Director of Nursing, Infection Preventionist, and with the Medical Director to discuss the plans initiated to decrease the risk of wounds.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Incontinence Care (Tag F0690)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular demen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular dementia, hemiplegia, sequelae following unspecified cerebrovascular disease, depressive disorder, heart failure, peripheral vascular disease, paralytic syndrome and a history of urinary tract infections and urosepsis. R15's Quarterly Minimum Data Set (MDS) dated [DATE] indicates R15 is moderately cognitively impaired and is totally dependent with transfers, needs extensive assistance with bed mobility and is always incontinent of bladder and bowel. R15's Braden Scale for Predicting Pressure Ulcer Risk completed on 10/7/23 is assessed that R15 high risk for developing a pressure injury. R15's Care Plan for bladder and bowel incontinence due to inability to recognize bladder/bowel cues, started 2/7/21 documents the following interventions: establish voiding patterns, date initiated 2/7/21 and check Q2 (every 2 hours) and as required for incontinence. Wash rinse, dry perineum. Change clothing PRN (as needed) after incontinence episodes. Check and change on predetermined scheduled - nurse and aide to discuss and plan, date initiated 2/7/21 and revised on 4/3/23. On 11/27/23, at 10:25 AM, during the screening process, R15 informed Surveyor that they are supposed to be checked and changed every 2 hours, however they have experienced times when they lay in their urine for more than 2 hours and do not get their brief changed on a regular basis. R15 explained that they do use the call light and verbally tell staff that they have voided and need to be changed, however staff leaves the room and do not return timely. R15 states they had a urinary tract infection (UTI) about a month ago and was on antibiotics. Surveyor reviewed the Bladder and Bowel assessment which was completed on 3/31/23, 6/29/23 and 9/27/23. All three assessments document that R15 is sometimes mentally aware of need to toilet, incontinent of stool daily and always incontinent. Surveyor notes that this quarterly bladder and bowel assessment is not comprehensive and does not include a voiding pattern. On 11/28/23 at 11:22 AM, Surveyor spoke with R15 who stated that they were changed around 1230 AM and the aide never returned that shift. R15 stated that they were pretty wet on this morning when R15 was finally changed after breakfast. On 11/29/23 at 01:27 PM, Surveyor interviewed Certified Nursing Assistant (CNA)-L who stated that she is familiar with R15 and that R15 is to be checked and changed every 2 hours. CNA-L explained that she usually changes R15 multiple times per shift. CNA-L informed Surveyor that she did not change R15 as of yet this shift and that R15 was on leave out of the facility currently. On 11/29/23 at 01:31 PM, Surveyor interviewed CNA-K who informed Surveyor that R15 uses a bed pan and briefs. She explained that R15 is not on a toileting schedule since R15 tells them when they need to be changed. CNA-K stated that she did provide incontinent care prior to R15 leaving around 10:45 AM. On 11/30/23 at 07:43 AM, Surveyor spoke with R15 who stated that they had not been changed since 1:30 AM. R15 verbalized that they were wet and that the bed sheets were wet. R15 stated, I feel like I'm in a pool and my rear end is just so sore. R15 stated that they did tell the aide, however the aide stated that it was R15's shower day so she would just clean them up later when she came back to do the shower. On 11/30/23 at 09:23 AM, CNA-K came to R15's room and informed Surveyor that she was assigned to work with R15. CNA-K stated that she had not provided incontinence care yet for R15. CNA-K stated she was ready to give R15 a shower. Surveyor stayed in the room while R15 was prepped for transport to the shower room. During this time R15's brief was removed. The brief removed was saturated with urine and appeared yellow. CNA-K confirmed that the brief was saturated with urine. On 11/30/23 at 08:49 AM, Surveyor spoke with RN Unit Manager-D and asked if the facility ever did a voiding pattern for R15. RN Unit Manager-D stated that she didn't think that the facility did voiding patterns and would have to look into it. RN Unit Manager-D did inform Surveyor that R15 uses a call light and verbally tells staff when they need to be changed. She was not aware of a toileting schedule for R15 and stated that staff just go in often to check on the resident throughout the day. The medical record does not indicate R15 had a comprehensive bowel and bladder assessment and there are inconsistencies noted in R15's incontinence and toileting care plan. Care plan continues to reference a commode however R15 states that they use a bed pan regularly. The facility did not create an individualized toileting schedule for R15. On 11/30/23 at 03:37 PM during the end of day meeting with Nursing Home Administrator-A, Assistant Executive Director (AED)-F And VP of Clinical Operations-J, Surveyor expressed concerns with the lack of a comprehensive bowel and bladder assessment for R15 and requested voiding patterns for R15. On 12/04/23 at 08:23 AM, Surveyor spoke with Director of Nursing (DON)-B and VP of Clinical Operations-J. DON-B informed Surveyor that best practice is to check and change every 2 hours for bed bound individuals. She explained that the expectation is for staff to go and check every 2 hours. If a resident is verbal and can tell staff if they voided, then staff should be checking and changing at that time and not waiting. Surveyor expressed concerns of R15 being verbal and not being checked and changed per verbal request after voiding and or after every 2 hours. DON-B states they will have to go back in and update the care plan and educate staff. Surveyor asked if they completed a voiding pattern with R15 and she was not aware and stated we will need to figure out a toileting system. If a resident is incontinent and they are telling us they voided, then our staff should be checking and changing them. DON-B continued to say that if R15 is verbal then they should have a self-directed plan of care. The DON stated that they will go upstairs and talk with the resident, update the care plan and document that R15 is self-directed for toileting. VP of Clinical Operations-J stated that they will also refer R15 to therapy to assess if R15 is eligible for a toileting program. On 12/04/23 at 02:10 PM, VP of Clinical Operations-J informed Surveyor that they did look at the quarterly Bladder and Bowel assessments however they were only checking them to make sure they were being completed. She stated that establishing voiding patters was not being done and that they have brought the issue to corporate informing them that PCC Bladder and Bowel assessment doesn't have a comprehensive assessment which would include a voiding pattern. No additional information was provided. 3.) R100 admitted to the facility on [DATE] and has diagnoses that include Castleman's Disease, Acute Respiratory Failure with hypoxia, Tracheostomy, Cerebrovascular Disease, Gastroparesis, chronic embolic CVA (cerebrovascular accident) leading to obstructive hydrocephalus, Occipital craniotomy and C1 laminectomy for decompression on 5/28/23 F/B (followed by) shunt placement 6/14/23. R100's Admission/re-admission Nursing Evaluation dated 9/8/23 documents: Bladder continence: Incontinent - No control; multiple daily incontinent episodes. How often is the resident wet? 1-2x (times) daily. Resident is wet during: Day and Nighttime. Amount of urine: Large (puddles/soaks, clothes, bed, floor). Continent of Stool - No. Bowel pattern - Normal formed stool, rarely/never depends on laxative. Surveyor located no comprehensive bowel and bladder assessments in R100's medical record. R100's Care plan documents: (Resident) is at risk for impaired skin integrity related to: Immobility, incontinence, and cachetic state. Interventions include: - Incontinence care every shift and as needed for incontinence episodes - date initiated 10/12/23. - Provide peri care after each incontinent episode - date initiated 10/3/23. (Resident) has (SPECIFY: FUNCTIONAL) bladder incontinence r/t (related to) Impaired Mobility, communication impairment - date initiated 9/26/23. Interventions include: - Clean peri-area with each incontinence episode. On 11/30/23 at 12:32 PM Surveyor spoke with Wound RN (Registered Nurse)-O. Surveyor asked why a Foley catheter was placed on 10/30/23 for wound healing. Wound RN-O stated: He is incontinent, we thought that could have been contributing to the pressure injuries and would affect healing. Surveyor asked if a comprehensive bowel and bladder assessment was completed to determine if R100 needed more frequent check and change for incontinence. Wound RN-O stated: He was totally incontinent and had no control. Surveyor verbalized understanding and asked if the facility believed incontinence may have contributed to his pressure injuries and healing of the pressure injuries, did the facility complete a bowel and bladder assessment to determine if there was a pattern or need for more frequent checking and changing of the resident. Wound RN-O stated: I don't think so. R100 was incontinent of bowel and bladder and dependent on staff for incontinence care. R100 developed a stage 4 pressure injury on the sacrum, an unstageable pressure injury on the right trochanter and a suspected deep tissue injury on the left trochanter. A Foley catheter was placed on 10/30/23 for wound healing, and although the facility indicated incontinence as a contributing factor and would affect wound healing, the facility did not complete a comprehensive bowel and bladder assessment to determine a pattern or if R100 needed more frequent checking and changing prior to the Foley catheter having been placed. No additional information was provided. (Cross-reference F686). Based on observation, record review, and interviews, the facility did not ensure residents were comprehensively assessed for bowel and bladder function to prevent infections and skin impairment. This was observed with 4 (R101, R95, R100, and R15) of 5 residents reviewed with bowel and bladder incontinence upon admission to the facility. -R101 was admitted to the facility with both bowel and bladder incontinence. An individual assessment of R101's continence status was not completed to develop an individualized plan of care. On 8/14/23, R101 was determined to have a urinary tract infection (UTI). On 8/16/23, R101 was determined to have an unstageable pressure injury and was started on antibiotics for the UTI. On 8/18/23, a Foley catheter was placed for R101 without an individualized plan of care or for clear justification for the use of the Foley catheter. R101 developed multiple urinary tract infections while continuing to use a Foley catheter without ongoing assessment or clear indications for use. R101 was hospitalized with infection to their pressure injury and a UTI while using a Foley catheter without an individualized plan of care. The example regarding R101 rises to the level of a G (actual harm/isolated). -R95 was admitted with bowel and bladder incontinence, which evolved to an indwelling Foley catheter for bladder, and developed a pressure injury with infection. -R100 was incontinent of bowel and bladder and dependent on staff for incontinence care. He developed a stage 4 pressure injury on the sacrum, an unstageable pressure injury on the right trochanter, and a suspected deep tissue injury on the left trochanter. A Foley catheter was placed on 10/30/23 for wound healing, and although the facility reported incontinence as a contributing factor that would affect wound healing, the facility did not complete a comprehensive bowel and bladder assessment to determine a pattern or if R100 needed more frequent checking and changing prior to the Foley being placed. -R15 was admitted with bowel and bladder incontinence and was not comprehensively assessed, along with voiding patterns. Findings include: Surveyor reviewed the facility's policy and procedure for Urinary Continence and Incontinence-Assessment and Management dated August 2022. The Policy Statement includes the following: -The physician and staff will provide appropriate services and treatment to help residents restore and improve bladder function and prevent urinary tract infection to the extent possible. -Indwelling urinary catheters will be used sparingly, for appropriate indications only. The Policy Interpretation and Implementation for Relevant Information includes the following: -History of urinary incontinence; factors precipitating incontinence; and associated symptoms. -Previous treatment/management attempts and response to interventions. -Pertinent diagnosis -Observations, including wet bed or clothing, use of a urinary catheter and use of diuretics. -Functional and/or cognitive limitations. -Voiding patterns; types of incontinence. Surveyor reviewed the facility's policy and procedure for Bowel and Bladder Management dated 4/15/2020. This policy includes the following: -Each resident will be assessed for bowel and bladder functioning on admission/readmission, quarterly and any change in condition. -Upon completion of the bowel and bladder evaluation, a plan of care will be developed. -The plan of care may include a bladder retraining program, prompted voiding, scheduled voiding or check and change program. 1.) R101 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure and cardiac arrest. R101 is ventilator dependent, receives nutrition via gastrostomy tube (g-tube), is non-verbal, and dependent on staff for all activities of daily living. The admission MDS (minimum data set) completed on 8/10/23 indicates R101 is frequently incontinent of bowel and bladder. R101 had an admission Nursing Evaluation completed on 8/4/23. The Section for Bowel is a physical assessment. Bowel continence is checked no, factors indicate diet. The Bladder Section indicates incontinent, large amounts, once or more per shift and day and night. R101's medical record, electronic and paper, did not contain a comprehensive bowel and bladder assessment for incontinence to include a pattern or type of incontinence. On 12/04/23 at 4:15pm at the facility daily meeting, [NAME] President of Clinical Operations (VPCO) J provided Surveyor with R101's Task record from admission. The Task Record indicates Bowel and Bladder 3-day tracking starting at 6:00am 8/5/23. There is no documentation on 8/6/23 from 7:00pm - 9:00pm; On 8/7/23, there is no documentation from 6:00am to 2:00pm; On 8/8/23, there is no documentation from 12:00am - 6:00am and 2:00pm - 9:00pm; On 8/10/23, there is no documentation from 12:00am - 6:00am and 2:00pm - 9:00pm. R101 did not have a comprehensive bowel and bladder assessment completed on admission of since admission on [DATE]. R101 developed an unstageable pressure injury on the coccyx on 8/16/23 (cross reference F686.) R101's Skin/Wound assessments were reviewed by Surveyor. On 8/16/23, R101 developed on their coccyx an unstageable pressure injury measuring 2.9 cm by 1.4 cm by 0.1 cm. The assessment includes: Assessed buttocks at request of nursing. Upon assessment, shear injury noted to right medial buttock and superficial unstageable pressure injury to coccyx. Root cause is heavy incontinence, friction, and contamination. Loose stool and (+) (positive) for UTI (urinary tract infection). Foley requested short-term. Braden score 9. Risk factors include age, trach dependence, morbid obesity, immobility, moisture d/t (due to) habitus, incontinence (loose stool), and pain. Receives enteral nutrition and blood sugars are not well-controlled. R101's medical record did not contain a comprehensive bowel assessment to develop appropriate interventions to prevent skin breakdown and infection. R101's medical record did not contain a comprehensive bladder assessment prior to use of an indwelling catheter, nor after the Foley catheter was placed and in use. R101's care plan for bladder incontinence created on 8/17/23 identifies bladder incontinence (no type specified) related to immobility. The interventions started on 8/17/23 include: -Risk for septicemia will be minimized/prevented via prompt recognition and treatment of symptoms of urinary tract infection. -Cleanse peri-area with each incontinence episode -Monitor and document intake and output Surveyor noted the interventions were not individualized for R101. R101's plan of care was reviewed by Surveyor on 11/29/2023 in the morning and no bowel incontinence care plan was found On 8/18/23, there is an order for a 12 French Foley catheter with no diagnosis. There are no orders for care and maintenance of the catheter. R101's bladder status changed to using a Foley catheter on 8/18/23 for bladder output. Surveyor noted there was no revision made to R101's bladder/incontinence care plan at that time. R101's care plan for the Foley catheter was created on 8/22/23 and identifies a catheter is being used (no type or size identified) for pressure ulcer. No interventions were initiated with the development of the care plan on 8/22/23. Interventions were initiated on 10/3/23 and include: -Secure indwelling catheter tubing using anchoring device to prevent movement and urethral traction. -Foley cath care every shift and as needed Surveyor noted the interventions were not individualized for R101. On 9/30/23, there is an order for a Foley catheter, size 16 French with 30cc balloon related to a diagnosis of Neurogenic bladder. Surveyor noted there is no indication an evaluation or assessment had been completed confirming R101 had a Neurogenic bladder. This order is discontinued on 11/29/23 and changed to Foley catheter, size 16 French with 30cc balloon for wound healing secondary to a stage 4 pressure injury. Surveyor noted no assessment was completed to determine the need for a Foley catheter on 8/18/23, no documentation was found showing other interventions were attempted to address incontinence and to clearly explain the assessment and the need for a Foley catheter due to a Stage 4 pressure injury. Surveyor noted this was not identified until 11/29/2023 after Surveyor had discussed care plan concerns with facility staff. Continued review of R101's record indicates R101 was prescribed antibiotics for urinary tract and/or infection to pressure injuries during the following timeframes: -Cipro 500mg via G-tube twice a day from 8/16/23 - 8/21/23. -Doxycycline Hyclate 100mg twice a day from 8/16/23 - 8/21/23. -Doxycycline Hyclate 100mg via G-tube twice a day from 9/12/23- 9/22/23. R101 was hospitalized from [DATE] - 9/27/23 with osteomyelitis in their sacral wound and UTI. -Ertapenem sodium injection use 1 gram IV once a day for 2 administrations from 9/27/23- 9/30/23 -Doxycycline Hyclate 100mg via G-tube morning and evening from 10/21/23 - 10/29/23. -Ertapenem sodium injection use 1 gram IV once a day from 10/20/23 - 10/30/23. -Cipro 500mg via G-tube twice a day from 11/15/23 - 11/20/23. On 11/29/23 at 12:40 PM Surveyor spoke with the facility (Infection Preventionist) IP-EE. R101's infection and antibiotic use was obtained. IP-EE provided a printout of R101's antibiotic use in the facility. IP-EE indicated R101's wound infection antibiotic was switched. R101 was on antibiotics in the hospital for a wound and urinary tract infection. IP-EE did not have any further information and indicated R101 was a sick woman. On 11/29/23 at 2:18 PM, Surveyor spoke with (Licensed Practical Nurse) LPN-P who is also the Unit Manager for R101. LPN-P indicated the staff know the heavy wetters and need to check and turn them. There is a bowel and bladder form in PCC (Point Click Care). LPN-P indicated there is no other bowel and bladder assessment form. They do the PCC bowel and bladder forms quarterly. R101's electronic record was reviewed at this time. There was no comprehensive bowel and bladder assessment. On 11/29/23, a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition after Surveyor questioned staff regarding a bowel incontinence care plan. The now created care plan included a goal to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following: -Check resident every two hours and assist with toileting as needed. -Provide peri care after each incontinence episode. On 11/30/23 at 3:32 PM at the facility daily meeting, shared concerns regarding no bowel and bladder assessments. On 12/04/23 at 10:36 AM (Vice President of Clinical operations) VPCO-J and (Director of Nurses) DON-B spoke with Surveyor. They indicated R101 is repositioned every 2 -3 hours in the Task section ([NAME]) in PCC, which applied to times of incontinence care. It was indicated the care plan does not have time frames for this; however, the Task documentation is also not considered part of the care plan. On 8/14/23 R101 had a UTI that was being treated with two antibiotics on 8/16 - 8/21. It was shared with Surveyor R101 had a decline due to this infection. A Foley was placed on 8/18/23 for the wound. 2.) R95 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure (vent dependent), diabetes mellitus, flaccid hemiplegia, and cardiac arrest. R95 is non-verbal, on a ventilator, receives nutrition via a gastrostomy tube (g-tube) and totally dependent on staff for all activities of daily living. The admission MDS (Minimum data set) assessment completed on 5/25/23 indicates they are always incontinent of bowel and bladder. On 12/4/23 at 4:15 PM at the facility daily meeting VPCO-J provided Surveyor with R95's May 2023 Task Documentation for Bowel and Bladder incontinence tracking. This begins May 19th at Noon and ends May 31st. There is no documentation on: 5/20/23 from 2:00 PM - 12:00 AM; 5/21/23 12:00 AM - 12:00 PM; 5/25/23 2:00 PM - 12:00 AM; 5/26/23 2:00 PM - 7:00 PM and 12:00 AM - 5:00 AM; 5/27/23 6:00 AM - 12:00 AM; 5/28/23 12:00 AM - 12:00 PM; 5/29/23 6:00 AM - 2:00 PM. R95 did not have a comprehensive bowel and bladder assessment completed on admission. R95's physician plan of care includes an order on 6/20/23 for a Foley catheter, size 16 French with a 10cc balloon related to diagnosis of wound care. R95's medical record, electronic and paper, did not contain a comprehensive bowel and bladder assessment for incontinence or the reason for an insertion of an indwelling Foley catheter for the bladder. R95 had a hospital stay from 7/21/23 - 8/11/23 for septic shock secondary to an infected sacral wound. R95's medical record did not have a comprehensive bowel and bladder assessment before, or after, the use of a Foley catheter. R95's plan of care was reviewed by Surveyor on 11/29/23 in the morning and no bowel incontinence care plan was found. On 11/29/23 a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition after Surveyor questioned staff regarding a bowel incontinence care plan. The newly developed care plan included a goal to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following: -Check resident every two hours and assist with toileting as needed. -Provide pericare after each incontinence episode. R95's plan of care was reviewed by Surveyor on 11/29/23 in the morning and no bladder incontinence care plan or Foley catheter care plan was found. After Surveyor questioned staff regarding urinary care plans for R95 on 11/29/23, a plan of care was created for bladder incontinence (no type indicated) related to impaired mobility with the following interventions: -Clean peri-area with each incontinence episode. -Monitor for urinary tract infections. R95's plan of care for Catheter (no type or size) for skin breakdown was created 11/29/23. Then REVISED on 11/29/23 to Indwelling catheter for wound healing secondary to a stage 4 pressure injury. The interventions created 11/29/23 include: -Will remain free from catheter related trauma. -Position catheter bag and tubing below the level of the bladder and away from entrance room door. -Check tubing for kinks each shift. -Monitor and document intake and output as per facility policy. -Monitor for pain/discomfort. R95 did not have a comprehensive plan of care developed to implement individualized interventions. Surveyor noted R95 had a change in bladder status on 6/20/23 with the use of a Foley catheter and a care plan was not created until 11/29/2023 after being brought to the facility's attention by Surveyor. On 11/29/23 at 10:28 AM (Vice President of Regulatory Services) VPRS-I provided Surveyor with R95's Bowel and Bladder assessment from the medical record. R95 has one bowel and bladder form from 8/25/23 that indicates Foley care every shift and incontinent of stool daily. This evaluation indicates R95 is incontinent of bowel and bladder, Foley care every shift and no additional information related to their bowels. The evaluation did not include patterning of bowel elimination or the consistency of the bowel movements. On 11/29/23 at 2:18 PM, Surveyor spoke with (Licensed Practical Nurse) LPN-P who is also the Unit Manager for R95. LPN-P indicated the staff know the heavy wetters and need to check and turn them. There is a bowel and bladder form in PCC (Point Click Care), there is no other bowel and bladder assessment form. They do the PCC bowel and bladder forms quarterly. R95 electronic record was reviewed at this time. There was no comprehensive bowel and bladder assessment. On 11/30/23 at 3:32 PM at the facility daily meeting, Surveyor shared concerns regarding no bowel and bladder assessments. On 12/4/23 at 1:51 PM the Survey Team met with VPCO-J, Nursing Home Administrator (NHA)-A, Medical Director-BB, (Vice President of Regulatory Services) VPRS-I, (Vice President of Operations) VPO-AA and Outside Consultant-U. VPCO-J indicated they are doing an education component with a 4-step process related to pressure injury care. VPCO-J indicated they are still working on getting it all in place but it is definitely underway. The process includes internal education and consultant education. The QA (Quality Assurance) tool for that is reviewed in morning clinical meetings and that they use the tool to make sure it is working for them. Surveyor asked if the new tool included bowel and bladder assessments. VPCO-J stated the bowel and bladder assessments in the computer have not been changed, but they have been reviewing the assessments to see if they are being done quarterly with the MDS assessment. Bowel and bladder only have a box for free-typing in the assessment in PCC and they are working on getting something that was more comprehensive for the nurses to complete.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure each resident is treated with dignity and ensured...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure each resident is treated with dignity and ensured an environment that promotes enhancement of their quality of life. This occurred for 1 (R15) of 20 residents reviewed for dignity. R15 requested staff assistance to be changed and was told they would be changed later when it was time for their shower. R15 waited over two hours to be changed out of a urine-soaked brief. Just prior to receiving incontinence care, staff answered their personal cell phone while in the resident room and held a conversation for several minutes. R15 requested to have the bed linen changed as they were soiled and wet from laying in a urine-soaked brief for a prolonged period of time. Staff was observed telling R15 the bed linen was fine and proceeded to make the bed. Findings include: The facility policy, entitled Dignity, revised date February 2021, states: Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feelings of self-worth and self-esteem. Policy Interpretation and Implementation 1. Residents are treated with dignity and respect at all times. 3. Individual needs and preferences of the resident are identified through the assessment process. 12. Demeaning practices and standards of care that compromise dignity are prohibited. Staff are expected to promote dignity and assist resident; for example: b. Promptly responding to a resident's request for toileting assistance. The facility policy, entitled Telephones, Employee Use of, revised date July 2010, states: All person must exercise thoughtfulness and courtesy in using telephones. #3. Cellular phones may be used for personal calls and text messaging ONLY when the employee is on authorized meal and break periods. Employee cell phones will remain off and/or silent during all other work hours. R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular dementia, hemiplegia, sequelae following unspecified cerebrovascular disease, depressive disorder, heart failure, peripheral vascular disease and paralytic syndrome. R15's Quarterly Minimum Data Set (MDS) dated [DATE] indicates R15 is moderately cognitively impaired. R15 understands and is understood by others and is able to make their needs known. R15 is totally dependent on staff for transfers with a mechanical lift and requires extensive staff assistance with bed mobility, toileting and dressing. R15 is always incontinent of bladder and bowel. R15's Braden Scale for Predicting Pressure Ulcer Risk completed on 10/7/23 is assessed that R15 high risk for developing a pressure ulcer. R15's Care Plan for bladder and bowel incontinence due to inability to recognize bladder/bowel cues, started 2/7/21 documents the following interventions: establish voiding patterns, date initiated 2/7/21 and check Q2 (every 2 hours) and as required for incontinence. Wash rinse, dry perineum. Change clothing PRN (as needed) after incontinence episodes. Check and change on predetermined scheduled - nurse and aide to discuss and plan, date initiated 2/7/21 and revised on 4/3/23. On 11/27/23, at 10:25 AM, during the screening process, R15 informed Surveyor that they are supposed to be checked and changed every 2 hours, however they lay in their urine for more than 2 hours and do not get their brief changed on a regular basis. R15 explained that they do use the call light and verbally tell staff that they have voided and need to be changed, however staff does not usually return timely. R15 stated, my skin on my backside is so tender. Surveyor reviewed the Bladder and Bowel assessment which was completed on 3/31/23, 6/29/23 and 9/27/23. All three assessments document that R15 is sometimes mentally aware of need to toilet, incontinent of stool daily and always incontinent. On 11/28/23 at 11:22 AM, Surveyor spoke with R15 who stated that they were changed around 12:30 AM and the aide never returned that shift. R15 stated that they were pretty wet this morning when R15 was finally changed after breakfast. Surveyor asked R15 how sitting in a wet brief for long period of time makes them feel and R15 stated, I feel terrible, just terrible. I always ask to be changed but they (staff) get busy and don't come back. It hurts to lay in my own mess. I don't think they would like to lay in pee themselves. On 11/29/23 at 01:27 PM, Surveyor interviewed Certified Nursing Assistant (CNA)-L who stated that she is familiar with R15 and that R15 is to be checked and changed every 2 hours. CNA-L explained that she usually changes R15 multiple times per shift. CNA-L informed Surveyor that she was not the staff that changed R15 this shift. On 11/29/23 at 01:31 PM, Surveyor interviewed CNA-K who informed Surveyor that R15 uses a bed pan and briefs. She explained that R15 is not on a toileting schedule since R15 tells them when they need to be changed. CNA-K stated that she did provide incontinence care prior to R15 leaving around 10:45 AM. On 11/30/23 at 7:43 AM, Surveyor spoke with R15 who stated that they were not changed since 1:30 AM. R15 verbalized that they were wet and that the bed sheets were wet. R15 stated, I feel like I'm in a pool and my rear end is just so sore. R15 stated that they did tell the aide, however the aide stated that it was R15's shower day so she would just clean them up later when she came back to do the shower. On 11/30/23 at 9:10 AM, R15 informed Surveyor that they still have not been changed. R15 stated they are still waiting for the CNA to return. R15 stated that the bed linen was damp and will need to be changed. R15 stated that they have had reoccurring issues with soiled bed linen not being changed. R15 stated staff just makes the bed and the sheets are still damp when I want to lay back down. Surveyor asked R15 how does that make you feel when you are soiled and having to wait so long to be changed. R15 stated, It makes me feel no good. I told the aide this morning I was wet, and she did not even check me. R15 spoke with a frustrated tone of voice. On 11/30/23 at 9:23 AM, CNA-K came to R15's room and informed Surveyor that she was assigned to work with R15. CNA-K stated that she had not provided incontinence care yet for R15. CNA-K stated she was ready to give R15 a shower. Surveyor left the room. On 11/30/23 at 09:27 AM, Surveyor knocked on R15's room and was given permission to enter. When Surveyor entered the resident room, CNA-K was standing in front of the resident's closet talking on a cell phone. CNA-K did not end the phone call but continued to carry on a conversation until 9:30 AM. When CNA-K ended the call, Surveyor asked if the cell phone was a work phone. CNA-K stated no. CNA-K then left to find staff to assist with the transfer. R15 verbally confirmed that this is not the first time she has seen staff talk on their personal cell phones while in her room. On 11/30/23 at 09:34 AM, CNA-K returned to R15's room with CNA-M. Both staff begin to prepare the resident for a shower by disrobing and removing the brief. Staff begin by pushing the top 2 blankets and flat sheet to the end of the bed. Staff then rolled R15 back and forth to remove the brief. R15 asks, if the brief was wet. CNA-M verified that the brief is wet. Staff place the soiled brief at the end of the bed. Surveyor observed the brief appeared to be saturated, bulging and yellow in color. Staff started to roll R15 back and forth to apply the Hoyer sling under R15's body. As R15 was rolled toward CNA-M, CNA-K began to unroll the sling under R15's body by tugging and pulling. R15's yelled, Ouch, ouch my rear is so sore. CNA-K responded by saying sorry. Staff then proceed to transfer R15 to the shower chair. R15 then asks the aides if the bed linen is wet. CNA-M confirms that it is and states they will change the sheets. CNA-M left the room. CNA-K approached the bed and began making the bed with the same bed sheets that were at the end of the bed. R15 stated Wait they are wet. I need new sheets. CNA-K tells R15, the sheets are fine. Surveyor observed a yellow brown crescent shape discoloration in the middle of the bed on the fitted sheet. Surveyor asked CNA-K if she can see anything on the sheet. CNA-K then agreed the sheets are dirty. CNA-K removed the dirty linen and found clean sheets. On 11/30/23 at 10:13 AM, Surveyor informed Nursing Home Administrator (NHA)-A and VP of Regulatory Services-I of concerns regarding R15 not being checked and changed timely during survey, staff having personal conversations on their cell phone while in a resident room, and making a bed with dirty linen. NHA-A informed Surveyor that it is not appropriate for staff to be using personal cell phones in resident care areas. NHA-A confirmed that residents should be checked routinely and there is no reason why the CNAs should not be addressing resident needs timely or when they are requesting it. NHA-A also confirmed that when a resident has a shower, all bed linen should be changed. On 12/04/23 at 11:39 AM, Surveyor spoke with R15 and asked how it made her feel the other day when staff was talking on their cell phone while waiting to get ready for shower. R15 stated that it made her feel bad and neglected. R15 stated that the staff are not supposed to be talking on their personal cell phones in resident rooms and that they know that because it has happened before a few times. R15 stated that they did report prior cell phone use as well as not being changed timely and bed being made with dirty linen to administration through grievances and phone calls. R15 stated, I'm paying money to be here and it's just not right that staff are on the phone when they are supposed to be taking care of me.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not encode resident information or transmit the resident data within 7 da...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility did not encode resident information or transmit the resident data within 7 days after the resident assessment was completed for 3 (R72, R10, and R50) of 3 residents reviewed for Minimum Data Set (MDS) assessments. *R72 had a Quarterly MDS assessment dated [DATE] that was not transmitted by the facility. *R10 had an admission MDS assessment dated [DATE] that did not have triggered Care Area Assessments (CAAs) completed prior to being transmitted. *R50 had an admission MDS assessment dated [DATE] that did not have triggered Care Area Assessments (CAAs) completed prior to being transmitted. Findings include: 1. R72 had a Quarterly MDS assessment dated [DATE] that was completed. Surveyor noted the assessment did not indicate it had been transmitted. In an interview on 11/29/2023 at 9:50 AM, Surveyor asked MDS-N if R72's Quarterly assessment dated [DATE] had been submitted to the Center for Medicare and Medicaid Services (CMS). MDS-N stated the assessment had been transmitted yesterday, 11/28/2023. Surveyor shared with MDS-N the observation in R72's medical record that indicated the assessment had not been received or accepted by CMS. MDS-N stated MDS-N would look into it. MDS-N returned at 10:45 AM and stated there was a glitch in the transmitting system in October 2023 due to the changes with MDS and did not know what happened with R72's assessment. MDS-N stated the assessment was being transmitted at that time. On 11/29/2023 at 3:48 PM, Surveyor shared the concern with Nursing Home Administrator (NHA)-A that R72's Quarterly MDS assessment had not been transmitted in the required timeframe of 7 days after completion. On 12/5/2023 at 7:50 AM, Surveyor reviewed R72's MDS assessments and the Quarterly assessment dated [DATE] indicated the assessment was in progress and had not been transmitted to CMS. 2. R10 had an admission MDS assessment dated [DATE] that triggered the following Care Area Assessments (CAAs): -Delirium -Cognitive Loss/Dementia -Visual Function -Communication -Urinary Incontinence and Indwelling Catheter -Psychosocial Well-Being -Mood State -Activities -Falls -Nutritional Status -Dehydration/Fluid Maintenance -Dental Care -Pressure Ulcer -Return to Community Referral Surveyor noted the following CAAs were blank: Delirium, Cognitive Loss/Dementia, Communication, Psychosocial Well-Being, Mood State, and Return to Community Referral. The triggered CAAs indicate areas that need consideration for resident Care Plans and with the areas not assessed, the Care Plan would not be comprehensive or individualized for the resident. In an interview on 11/29/2023 at 9:55 AM, Surveyor asked MDS-N who completes the CAAs for residents on the comprehensive MDS assessments. MDS-N stated they are completed by the department that addresses those respective areas. Surveyor shared with MDS-N R10 did not have CAAs completed for Delirium, Cognitive Loss/Dementia, Communication, Psychosocial Well-Being, Mood State, and Return to Community Referral. MDS-N stated those CAAs would have been completed by the Social Worker and would have to check to see why they were not completed. At 10:45 AM, MDS-N returned and stated the Social Worker was on leave at that time and MDS-N was not aware the CAAs had not been completed. MDS-N stated the assessments are being modified and will complete the CAAs and re-transmit the assessment. On 11/29/2023 at 3:48 PM, Surveyor shared the concern with NHA-A that R10's admission MDS assessment CAAs had not been completed prior to being transmitted to CMS. No further information was provided at that time. 3. R50 had an admission MDS assessment dated [DATE] that triggered the following Care Area Assessments (CAAs): -Delirium -Cognitive Loss/Dementia -Communication -Urinary Incontinence and Indwelling Catheter -Falls -Nutritional Status -Pressure Ulcer -Psychotropic Drug Use -Return to the Community Referral Surveyor noted the following CAAs were blank: Delirium, Cognitive Loss/Dementia, Communication, and Return to Community Referral. The triggered CAAs indicate areas that need consideration for resident Care Plans and with the areas not assessed, the Care Plan would not be comprehensive or individualized for the resident. In an interview on 11/29/2023 at 9:54 AM, Surveyor asked MDS-N who completes the CAAs for residents on the comprehensive MDS assessments. MDS-N stated they are completed by the department that addresses those respective areas. Surveyor shared with MDS-N R50 did not have CAAs completed for Delirium, Cognitive Loss/Dementia, Communication, and Return to Community Referral. MDS-N stated those CAAs would have been completed by the Social Worker and would have to check to see why they were not completed. At 10:45 AM, MDS-N returned and stated the Social Worker was on leave at that time and MDS-N was not aware the CAAs had not been completed. MDS-N stated the assessments are being modified and will complete the CAAs and re-transmit the assessment. On 11/29/2023 at 3:48 PM, Surveyor shared the concern with NHA-A that R50's admission MDS assessment CAAs had not been completed prior to being transmitted to CMS. No further information was provided at that time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R55 was admitted to the facility on [DATE] with diagnoses that include acute and chronic respiratory failure with hypercapni...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R55 was admitted to the facility on [DATE] with diagnoses that include acute and chronic respiratory failure with hypercapnia, acute and chronic respiratory failure with hypoxia, chronic obstructive pulmonary disease, chronic kidney disease stage 2 and morbid (severe) obesity. R55's admission Minimum Data Set (MDS) dated [DATE] assesses R55 to be cognitively intact and requires extensive assistance with one-person physical assist for bed mobility, toileting, and personal hygiene. R55 is also assessed to use oxygen both prior to admission and in the facility. On 11/27/23, at 09:53 AM, Surveyor observed R55 during the initial tour and observed R55 to be using oxygen. The oxygen tubing was dated 11/27/23 and it was running at 3L (liters). R55 stated that they use the oxygen continuously and periodically experience shortness of breath. R55's current physician orders include Oxygen at 3 liters via nasal cannula related to: (diagnosis) every shift, with a start date of 8/24/2023. Surveyor notes there is no diagnosis given for the oxygen use in the physician order. Change and date oxygen tubing and set up weekly and as needed. Ensure ear protectors are on and in place every night shift with a start date of 8/24/2023. Elevate HOB (head of bed) as tolerated to decrease SOA (shortness of air) every shift with a start date of 8/24/23. Resident keeps HOB elevated to prevent shortness of breath or exhibits shortness of breath while lying flat in bed. Related to SOB/O2 USE every shift for SOB with a start date of 8/24/2023. Obtain Pulse Oximetry every shift AND as needed for Shortness of Breath or Change in Condition. And Albuterol Sulfate HFA Inhalation Aerosol Solution 108 (90 Base) MCG/ACT (Albuterol Sulfate) 2 puff inhale orally every 6 hours as needed for SOB with a start date of 8/24/2023. Surveyor reviewed R55's care plan and there is no respiratory care plan and no oxygen use mentioned. Surveyor reviewed R55's [NAME] and there is no reference of respiratory concerns, keeping head of bed elevated or continuous oxygen use. On 11/30/23 at 08:49 AM, Surveyor interviewed RN Unit Manager-D who stated that the whole team is responsible for the care plan and that usually MDS coordinator is responsible for creating the initial care plan. On 12/04/23 at 09:06 AM, Surveyor interviewed Director of Nursing (DON)-B regarding who was responsible for creating care plans. DON-B informed Surveyor that the MDS Coordinator was responsible for the creation of resident care plans, interventions and triggering TASKS to be completed. DON-B explained that they recognize that their care plans need some improvement. She informed Surveyor that since she has started, they are trying to make care planning and revisions something that all are responsible for. DON-B explained that they are reviewing resident care plans in morning meeting and if something needs to be revised, it is happening at that time. She also stated that they have started a new clinical tool that will help them stay compliant with care plans going forward. Surveyor informed DON-B that R55 does not have a respiratory care plan for the use of oxygen. DON-B stated that she would get that updated. No additional information was provided. Based on observations, record review and interviews, the facility did not ensure residents had an individualized comprehensive plan of care. This was observed with 3 (R101, R95 and R55) of 20 resident comprehensive care plan reviews. -R101 was admitted to the facility with bowel and bladder incontinence and there was no comprehensive plan of care with individualized interventions to address bowel and bladder incontinence. -R95 was admitted to the facility with bowel and bladder incontinence and there was no comprehensive plan of care with individualized interventions to address bowel and bladder incontinence. - R55 was admitted with oxygen and there was no comprehensive plan of care with individualized interventions to address oxygen management. Findings include: Surveyor reviewed the facility's policy and procedures on Care Plans, Comprehensive Person-Centered revised March 2022. The Policy indicates the following: 2. The comprehensive, person-centered care plan is developed within 7 days of the completion of the required MDS (minimum data set) assessment (Admission, Annual or Significant Change in Status), and no more than 21 days after admission. 3. The care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment. 1. R101 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure (vent dependent), diabetes mellitus and cardiac arrest. R101's admission MDS assessment completed on 8/10/23 indicates R101 is always incontinent of bowel and bladder. R101 is non-verbal, receives nutrition via a gastrostomy (g-tube) and is dependent on staff for all care needs. R101's electronic, and paper medical record, did not contain a comprehensive plan of care with individualized interventions for bowel and bladder incontinence. On 11/29/23 (during survey) a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition. The goal is to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following: -Check resident every two hours and assist with toileting as needed. -Provide pericare after each incontinence episode. R101's plan of care to address bladder incontinence was created on 8/17/23 and did not include individualized interventions. R101 developed an unstageable pressure injury on the coccyx on 8/16/23. R101's care plan for bladder incontinence created on 8/17/23, identifies bladder incontinence (no type) related to immobility. The interventions started on 8/17/23 include: -Risk for septicemia will be minimized/prevented via prompt recognition and treatment of symptoms of urinary tract infection. -Cleanse peri-area with each incontinence episode -Monitor and document intake and output R101's bladder status changed to using a Foley catheter on 8/18/23 for bladder output. R101's care plan for the Foley catheter was created on 8/22/23 and identifies a catheter (no type or size) related to a pressure injury. It is noted there is not an intervention started until 10/3/23. The interventions starting 10/3/23 include: -Secure indwelling catheter tubing using anchoring device to prevent movement and urethral traction. -Foley cath care every shift and as needed R101 did not have a comprehensive plan of care developed to implement individualized interventions. On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetters and to check and turn them. On 11/30/23 at 3:32 PM at the facility daily meeting Surveyor shared concerns with the resident's comprehensive plan of care development with interventions. On 12/4/23 at 1:52 PM (Vice President of Clinical Operations) VPCO-J indicated to Surveyors that on 10/31/23 the facility conducted a skin sweep of all residents. Sometimes residents had two different care plans. The care plans are still in process. The bowel and bladder assessments form has not been changed but they went through to see they are being done quarterly with the MDS assessment. VPCO-J shared the bowel and bladder computer assessments only have a box for free-typing and they are working on getting something that was more comprehensive for the nurses to complete. On 12/05/23 at 10:17 AM Surveyor spoke with (Certified Nursing Assistant) CNA-S who works on R101 Unit. CNA-S indicated they usually turn resident's every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley. On 12/05/23 at 10:20 AM Surveyor spoke with (Certified Nursing Assistant) CNA-Q who works on R101 Unit. CNA-Q indicated they usually turn resident's every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley. On 12/05/23 at 10:43 AM Surveyor spoke with MDS (Registered Nurse) RN -N who created the plan of cares for R101. They do not remember why they created care plans on the dates indicated in the electronic system. The electronic system tracks history, and creation interventions however, MDS RN-N did not have any additional information. 2. R95 was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure (vent dependent), diabetes mellitus, flaccid hemiplegia and cardiac arrest. R95's admission Minimum Data Set (MDS) assessment completed on 5/25/23 indicates R95 is always incontinent of bowel and bladder. R95 is non-verbal, receives nutrition via a gastrostomy (g-tube) and is dependent on staff for all care needs. R95's electronic, and paper medical record, did not contain a comprehensive plan of care with individualized interventions for bowel and bladder incontinence. On 11/29/23 (during the survey) a plan of care was created for bowel incontinence related to impaired mobility and impaired cognition. The goal is to have less than two episodes of incontinence per day. The interventions created 11/29/23 indicate the following: -Check resident every two hours and assist with toileting as needed. -Provide pericare after each incontinence episode. R95 plan of care for bladder incontinence (no type indicated) related to impaired mobility was created on 11/29/23. The interventions were created on 11/29/23 indicate the following: -Clean peri-area with each incontinence episode. -Monitor for urinary tract infections. R95 had a change in bladder status on 6/20/23 with the insertion of a Foley Catheter. R95 did not have plan of care for the Foley catheter for bladder output 6/20/23. R95's plan of care for Catheter (no type or size) for skin breakdown was created 11/29/23. Then REVISED on 11/29/23 to Indwelling catheter for wound healing secondary to a stage 4 pressure injury. The interventions created 11/29/23 include: -Will remain free from catheter related trauma. -Position catheter bag and tubing below the level of the bladder and away from entrance room door. -Check tubing for kinks each shift. -Monitor and document intake and output as per facility policy. -Monitor for pain/discomfort. R95 did not have a comprehensive plan of care developed to implement individualized interventions. On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R95. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetters and to check and turn them. On 11/30/23 at 3:32 PM at the facility daily Surveyor shared concerns with the residents' comprehensive plan of care development with interventions. On 12/4/23 at 1:52 PM (Vice President of Clinical Operations) VPCO-J indicated to Surveyors that on 10/31/23 the facility conducted a skin sweep of all residents. Sometimes residents had two different care plans. The creation/revision of care plans is still in process. VPCO-J indicated the bowel and bladder assessments form has not been changed but went through to see they are being done quarterly with the MDS assessment. The electronic bowel and bladder assessments only have a box for free-typing and they are working on getting something that was more comprehensive for the nurses to complete. On 12/05/23 at 10:17 AM Surveyor spoke with (Certified Nursing Assistant) CNA-S who works on R95 Unit. CNA-S indicated they usually turn resident's every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley. On 12/05/23 at 10:20 AM Surveyor spoke with (Certified Nursing Assistant) CNA-Q who works on R95 Unit. CNA-Q indicated they usually turn residents every 2 hours. All the residents are incontinent of bowel and bladder, unless they have a Foley. On 12/05/23 at 10:43 AM Surveyor spoke with MDS (Registered Nurse) RN -N who created the plan of cares for R95. They do not remember why they created care plans on the dates indicated in the electronic system. The electronic system tracks history, and creation interventions however, MDS RN-N did not have any additional information.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R34) of 5 residents reviewed for discharge received a thorou...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R34) of 5 residents reviewed for discharge received a thorough discharge summary in order to communicate necessary information to the resident, continuing care provider, and other authorized persons at the time of the anticipated discharge. *R34 discharged from the facility on 10/02/23. R34 had lab work drawn on 10/02/23 prior to discharge. R34's discharge summary did not include the results of the lab work and there was no documentation R34 or R34's representatives were aware of the lab results. Findings include: R34 was admitted to the facility on [DATE] and discharged home on [DATE]. R34 had diagnoses including type two Diabetes Mellitus with Diabetic Chronic Kidney Disease and Urinary Tract Infection. R34's quarterly Minimum Data Set (MDS) assessment, dated 09/28/23, documented R34 had a Brief Interview for Mental Status of 12 indicating R34 had mild cognitive impairments. Surveyor noted the following active physician's orders in R34's Electronic Medical Record (EMR): ~ Routine Labs: CBC (Complete Blood Count)/BMP weekly on Mondays-this order had a start date of 11/21/2022 and was active upon R34's discharge. ~ Discharge home with home health-this order had an order date of 09/26/23 and was active upon R34's discharge. Surveyor reviewed R34's lab (CBC/BMP) results leading up to R34's discharge and noted the following: R34's lab results on 9/11/23 showed a Blood Urea Nitrogen (BUN) of 28 (normal reference range 6-23); a Creatinine of 1.90 (normal reference range 0.5-1.10) and a sodium (NA) of 145 (normal reference range 136-145). Surveyor noted on the above lab results sheet a handwritten note stating Push Fluids extra 250ml (milliliters)/shift x (for) 3 days, recheck BMP (Basic Metabolic Panel) in 3 days. Surveyor noted this order was transcribed correctly in R34's EMR. On 09/13/23, R34's lab results showed a BUN of 29; a Creatinine of 1.64 and a NA+ of 141. On 09/19/23, R34's lab results showed a BUN of 35; a Creatinine of 1.63 and a NA+ of 140. On 09/25/23, R34's lab results showed a BUN of 33; a Creatinine of 1.69 and a NA+ of 143. On 10/02/23, the day R34 discharged , R34's lab results showed a BUN of 48; a Creatinine of 1.92; a NA+ of 145 and a hemoglobin of 7.8 (R34's prior hemoglobin levels were between 8 and 10). On these results a handwritten note documented, PT (patient) DC'd (discharged ) NNO (No New Orders). Surveyor reviewed R34's Discharge Planning Review and Discharge orders and did not note any mention of the above lab results or any instructions for R34 to follow up with their outside provider in regards to the above lab results. A section in R34's discharge planning review entitled Resident Appointments documented Family scheduling PCP (primary care provider) per their preference; however, there was no mention of following up in regards to the above lab results. Surveyor could not locate evidence R34, or R34's representative, were aware of the abnormal lab results from 10/02/23. On 12/04/23 at 9:25 AM, Surveyor interviewed Nurse Practitioner (NP)-Z. NP-Z informed Surveyor R34 was having lab work drawn weekly due to decreased food and fluid intakes which made R34 at risk for an acute kidney injury. Per NP-Z, R34 was also seeing an outside provider and the facility was sending R34's lab results to the outside provider as well as NP-Z reviewing the results. NP-Z stated if a resident had lab work drawn prior discharge but the results came back after the resident discharged the facility, they (the facility) should attempt to reach out to the resident to relay the results. Surveyor asked if NP-Z had reviewed R34's lab results from 10/02/23. Per NP-Z, she did not think she was aware of those results and she did not think the facility had reached out to her in regards to those results. Surveyor relayed R34's lab results from 10/02/23: BUN of 48; a Creatinine of 1.92; a NA+ of 145 and a hemoglobin of 7.8, and asked NP-Z if R34 was still in the facility would NP-Z have ordered anything new? NP-Z informed Surveyor those results were not terribly out of R34's baselines and R34's creatinine was normally around 1.5-1.7. NP-Z reviewed R34's EMR and stated to Surveyor she would have had nursing push fluids and rechecked R34's labs in a week. NP-Z informed Surveyor she did not recall seeing the results of those lab results prior to R34 discharging but she would have instructed R34 to follow up with R34's PCP as soon as possible. On 12/04/23 at 10:01 AM, Surveyor interviewed Unit Manager, Registered Nurse (RN)-D. RN-D informed Surveyor she was unsure if R34 was seeing an outside provider, but to RN-D's knowledge the facility was not sending R34's lab results to any outside provider. Surveyor asked what the process would be if a resident discharged prior to receiving lab results. RN-D stated she was not certain and could not remember that ever happening. Surveyor asked if R34's lab results from 10/02/23, the day R34 discharged , were communicated to R34 either prior to R34 discharging or after R34 discharged . RN-D was uncertain. Surveyor explained the concern of R34 having lab work drawn prior to discharge, which showed abnormal results, and a lack of documentation that R34 was aware of those results, and any follow up in regards to those results. RN-D stated she wasn't certain but would look into it and get back to Surveyor. On 12/04/23 at 12:05 PM, RN-D informed Surveyor the lab results from 10/02/23 came into the facility after R34 had left and she could find nothing specific, related to those lab results, in R34's discharge paperwork. On 12/04/23 at 3:59 PM, during the end of the day meeting with Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B, Assistant Director of Nursing (ADON)-C, Assistant Executive Director (AED)-F, VP of Operations (VPO)-AA, VP of Regulatory Services (VPR)-I, VP of Clinical (VPC)-J and Medical Director (MD)-BB Surveyor explained R34 discharged on 10/02/23 after the facility had lab work drawn; the results of which came back abnormal. Surveyor relayed the concern that the lab results came back to the facility after R34 had discharged and Surveyor could not find evidence those results, or any follow ups related to those results, were relayed to R34 or R34's representative. Surveyor asked for any additional information. No additional information was given.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure a resident received treatment and care in accord...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure a resident received treatment and care in accordance with professional standards of practice for non-pressure injuries for 1 (R8) of 1 residents reviewed with non-pressure injuries. *R8 was admitted on [DATE] with multiple vascular wounds to the feet and a treatment was not signed out as being administered until 10/16/2023. The wounds were not comprehensively assessed with characteristics of the wounds on admission or readmissions to the facility. The wounds were not comprehensively assessed until 10/20/2023 when R8 was seen by the Wound Nurse Practitioner. Findings include: R8 was admitted to the facility on [DATE] with diagnoses of diabetes, end stage renal disease requiring dialysis, cerebrovascular disease, chronic obstructive pulmonary disease, malnutrition, and chronic osteomyelitis to the right ankle and foot. R8's admission Minimum Data Set (MDS) assessment dated [DATE] indicated R8 had moderate cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 11 and the Activities of Daily Living Care Plan initiated on 10/10/2023 instructed staff to assist R8 with all activities of daily living and to transfer R8 with a full mechanical lift. R8 had an activated Power of Attorney (POA). On 10/10/2023 on the Admission/re-admission Nursing Evaluation form, nursing charted in the Skin section of the form that R8 had scar tissue to the sacrum/coccyx and diabetic ulcers to bilateral heels and toes on the right foot. No specific locations with measurements of the wounds or descriptive characteristics of the wound base were documented. On 10/10/2023, R8 had orders for wound care to the right foot and toes, the right heel, and the left heel to be completed every Monday, Wednesday, and Friday. The orders were not signed out as being administered on 10/11/2023. On 10/11/2023 on the Skin Only Evaluation form, Wound Registered Nurse (RN)-O charted R8 was admitted with wounds to the following areas: the right dorsal hand, the right second toe, the right third toe, the right medial foot, the right lateral foot, the right lateral distal foot, the right heel, the left trans metatarsal amputation (TMA) site, and the left heel. Wound RN-O documented the following wounds: -Right dorsal hand status post extravasation measured 1 cm x 0.8 cm x 0.1 cm with necrotic tissue. -Right second toe vascular ulcer measured 2.9 cm x 1.6 cm x 0.1 cm with necrotic tissue. -Right third toe vascular ulcer measured 2.7 cm x 1.8 cm x 0.1 cm with necrotic tissue. -Right medial foot vascular ulcer measured 1.7 cm x 2.4 cm x 0.1 cm with necrotic tissue. -Right lateral proximal foot vascular ulcer measured 0.9 cm x 0.5 cm with no depth measurement with epithelial tissue. -Right lateral distal foot vascular ulcer measured 0.5 cm x 0.5 cm with no depth measurement with epithelial tissue. -Right heel vascular ulcer measured 11.2 cm with no width measurement x 8.5 cm depth with necrotic tissue. -Left TMA site vascular ulcer measured 1 cm x 1.2 cm with no depth measurement with epithelial tissue. -Left heel vascular ulcer measured 9.1 cm x 7 cm x 0.1 cm with necrotic tissue. On the Skin Note on the form, Wound RN-O charted R8 was seen by the Wound Care Team for the initial skin assessment. The skin was impaired as evidenced by a full thickness wound to the right dorsal hand status post extravasation and multiple vascular ulcers to bilateral feet. All vascular ulcers had well-adhered eschar, but bilateral heels had unstable eschar and exposed Achilles tendon. Surveyor noted Wound RN-O had documented epithelial tissue was present in three of the vascular wounds. The wounds did not have a descriptive percentage of the tissue types present in the wounds to help establish a baseline for monitoring the improvement or decline of the wounds. On 10/13/2023 on the Skin Only Evaluation form, Wound RN-O documented R8 had multiple vascular ulcers to bilateral feet and to refer to the 10/11/2023 assessment for sites and details. No comprehensive assessment was completed of any wounds. In the Skin Note section of the form, Wound RN-O documented R8 was seen by the Wound Care Team for weekly assessment, all wounds were stable and unchanged from the assessment on 10/11/2023, and R8 would be seen the following week by the Wound Nurse Practitioner (NP) for possible debridement of the bilateral heels. Wound RN-O charted R8 did not have any signs of acute infection but R8 had a history of osteomyelitis. Surveyor reviewed R8's Treatment Administration Record. On 10/12/2023, R8 had revised treatment orders with the first treatment signed out as being completed on 10/16/2023, six days after admission. On 10/20/2023, R8's wounds were assessed by the Wound NP and were documented as follows: -Right dorsal hand trauma wound measured 0.5 cm x 0.3 cm x 0.1 cm with 100% granular tissue. -Right second toe vascular ulcer measured 2.5 cm x 1.6 cm x unable to determine depth with 100% dry eschar. -Right third toe vascular ulcer measured 1.5 cm x 2 cm x unable to determine depth with 100% dry eschar. -Right medial foot vascular ulcer measured 1.5 cm x 2.3 cm x unable to determine depth with 100% dry eschar. -Right heel vascular ulcer measured 13 cm x 9.5 cm x unable to determine depth with 100% unstable eschar with copious seropurulent drainage with foul odor; the peri-wound was erythematous and hot to the touch which was concerning for infection. -Left TMA site vascular ulcer measured 1 cm x 1.2 cm x unable to determine depth with 100% dry eschar. -Left heel vascular ulcer measured 8.1 cm x 5.4 cm x unable to determine depth with 100% unstable eschar with copious seropurulent drainage with foul odor; the peri-wound was erythematous and hot to the touch which was concerning for infection. The Wound NP charted a conversation was had with Wound RN-O regarding the concern with R8's bilateral heel wounds potentially having an acute infection and the unstable soft eschar required debridement that was not appropriate to be performed at bedside given R8's severe peripheral vascular disease and a lack of pulses to the feet. The Wound NP recommended R8 be sent to the hospital for evaluation and treatment. This was the first comprehensive assessment, to include measurements and a complete description of the wound beds, of R8's wounds since admission ten days prior. On 10/20/2023 on the Skin Only Evaluation form, Wound RN-O charted the same wounds with measurements as the Wound NP with no percentages of tissue type documented. Wound RN-O charted in the Skin Note section of the form that the two vascular wounds to the right lateral foot had resolved and an order was received to have R8 go to the hospital for surgical/vascular debridement. R8 was admitted to the hospital on [DATE] and was readmitted to the facility on [DATE]. On 11/8/2023 on the Admission/re-admission Nursing Evaluation form, a Licensed Practical Nurse (LPN) charted in the Skin Integrity section R8 had the following skin impairments: -Right hand (back) had a scab. -Right heel Unstageable pressure injury measured 14.5 cm x 9.5 cm. -Left heel Unstageable pressure injury measured 9.5 cm x 8 cm. -Right medial foot had a scab. -Left toes all amputated. -Right first, second and third toes with necrosis and Deep Tissue Injuries (pressure). -Right fourth and fifth toes amputated. -Right upper extremity with dialysis fistula. -Left foot amputation site Suspected Deep Tissue Injury pressure measured 1.5 cm x 2 cm. -Right lateral foot Suspected Deep Tissue Injury pressure measured 5 cm x 1.5 cm. -Right buttocks moisture associated skin damage measured 4 cm x 3.5 cm. -Left buttock moisture associated skin damage measured 5 cm x 4 cm. The wounds were not comprehensively assessed by an RN. On 11/9/2023 on the Skin Only Evaluation form, Wound RN-O charted R8 had the following skin impairments: -Right hand traumatic wound measured 0.5 cm x 0.4 cm x 0.1 cm with necrotic tissue. -Right medial foot vascular ulcer measured 1.3 cm x 1.7 cm x 0.1 cm with necrotic tissue. -Right great toe vascular ulcer measured 1.8 cm x 1.5 cm x 0.1 cm with necrotic tissue. -Right second toe (plantar) vascular ulcer measured 1.3 cm x 2 cm x 0.1 cm with necrotic tissue. -Right second toe (dorsal) vascular ulcer measured 2.9 cm x 2 cm x 0.1 cm with necrotic tissue. -Right third toe vascular ulcer measured 2.2 cm x 1.9 cm x 0.1 cm with necrotic tissue. -Right lateral foot (distal) vascular ulcer measured 0.9 cm with no width measurement x 1 cm with necrotic tissue. -Right lateral foot (middle) vascular ulcer measured 1.3 cm x 0.2 cm x 0.1 cm with necrotic tissue. -Right lateral foot (proximal) vascular ulcer measured 1.1 cm x 0.8 cm x 0.1 cm with necrotic tissue. -Right heel vascular ulcer measured 12.5 cm x 7 cm x 0.1 cm with necrotic tissue. -Left lateral lower leg vascular ulcer measured 0.7 cm x 0.6 cm x 0.1 cm with necrotic tissue. -Left TMA site vascular ulcer measured 0.9 cm x 1.1 cm x 0.1 cm with necrotic tissue. -Left heel vascular ulcer measured 9 cm x 7.3 cm x 0.1 cm with necrotic tissue. -Left coccyx Unstageable pressure injury measured 1 cm x 0.4 cm x 0.1 cm with slough. -Left coccyx (inferior) Stage 3 pressure injury measured 0.7 cm x 0.6 cm x 0.1 cm with granulation tissue. Surveyor noted Wound RN-O did not have a descriptive percentage of the tissue types present in the wounds to help determine the improvement or decline of the wounds. On 11/10/2023, R8 was sent to the hospital from the dialysis agency due to uncontrolled bleeding from the dialysis port and was readmitted to the facility on [DATE]. No readmission skin assessment was completed on 11/16/2023 when R8 returned to the facility. On 11/17/2023 on the Skin Only Evaluation form, Wound RN-O charted R8 had the following skin impairments: -Right dorsal hand traumatic wound measured 0.5 cm x 0.4 cm x 0.1 cm with necrotic tissue. -Right medial foot vascular ulcer measured 1.2 cm x 1.7 cm x 0.1 cm with necrotic tissue. -Right great toe vascular ulcer measured 1.9 cm x 1.5 cm x 0.1 cm with necrotic tissue. -Right second toe (plantar) vascular ulcer measured 1.8 cm x 1.9 cm x 0.1 cm with necrotic tissue. -Right second toe (dorsal) vascular ulcer measured 2.5 cm x 1.6 cm x 0.1 cm with necrotic tissue. -Right third toe vascular ulcer measured 3 cm x 1.7 cm x 0.1 cm with necrotic tissue. -Right lateral foot (distal) vascular ulcer measured 1 cm with no width measurement x 0.9 cm with epithelial tissue. -Right lateral foot (middle) vascular ulcer measured 1.4 cm x 1.1 cm x 0.1 cm with necrotic tissue. -Right lateral foot (proximal) vascular ulcer measured 1 cm x 0.8 cm with no depth measurement with epithelial tissue. -Right heel vascular ulcer measured 13.5 cm x 9.3 cm x 0.1 cm with necrotic tissue. -Left lateral lower leg vascular ulcer measured 0.6 cm x 0.5 cm x 0.1 cm with necrotic tissue. -Left TMA site vascular ulcer measured 1 cm x 1.2 cm with no depth measurement with epithelial tissue. -Left heel vascular ulcer measured 6.9 cm x 6.8 cm x 0.1 cm with necrotic tissue. Surveyor noted Wound RN-O did not have a descriptive percentage of the tissue types present in the wounds to help determine the improvement or decline of the wounds. On 11/24/2023 on the Skin Only Evaluation form, Wound RN-O charted measurements to the same wounds that were present on 11/17/2023 with no percentages of tissue types in the wound bases and the right lateral foot (distal) did not have a width measurement and the right lateral foot (proximal) did not have a depth measurement. In an interview on 11/30/2023 at 11:32 AM, Surveyor asked Wound RN-O why wound assessments were not completed on the day a resident was admitted or readmitted to the facility. Wound RN-O stated the residents usually come to the facility after Wound RN-O has left the building so Wound RN-O sees the resident the next day. Surveyor asked Wound RN-O if Wound RN-O looks at what the admitting or readmitting nurse documents about the wounds that are observed on admission or readmission. Wound RN-O stated Wound RN-O looks at what the nurse charted but does not go off of those wounds or measurements; Wound RN-O does a compete head-to-toe assessment of the resident and then enters the information either in the Skin section of the Admission/readmission Nursing Evaluation form or in the Skin Only Observation tool. Wound RN-O stated Wound RN-O has the admission paperwork and may have time to review it before seeing the resident. Wound RN-O stated the floor nurse usually get the treatment for any wounds on admission and will leave a voicemail for Wound RN-O or put a note under Wound RN-O's door. Surveyor asked Wound RN-O when treatment should be started on a resident. Wound RN-O stated the treatment should be implemented the day a resident is admitted . Surveyor showed Wound RN-O R8's Treatment Administration Record where the treatment to R8's wounds were not signed out as being completed until 10/16/2023. Wound RN-O stated Wound RN-O looked at R8's wounds and did the treatments on 10/11/2023 but did not know who put the admission treatment in place or why it was not signed out. Surveyor asked Wound RN-O why percentages were not used when describing the tissue type in the wound base. Wound RN-O stated Wound RN-O picks the worst type of tissue in the wound and documents that tissue type. Wound RN-O stated most wounds have multiple types of tissues in the wound base, but Wound RN-O picks the most extreme. Wound RN-O stated the Wound NP puts the percentages in their notes, so Wound RN-O does not double document. Surveyor noted R8 was not seen by the Wound NP until 10/20/2023 and had not been seen since so no wound documentation on any other date had a percentage of tissue types in the wound bases. Surveyor shared with Wound RN-O the wound documentation had missing measurements, either width or depth, for some of the wounds. Wound RN-O reviewed the documentation and stated there must have been a glitch in the computer charting system because the boxes for those measurements were not available when charting. Wound RN-O stated the Wound NP would have all the measurements for those that were missing. Surveyor noted R8 was not seen by the Wound NP on those dates and so the measurements were not complete. On 11/30/2023 at 3:32 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, [NAME] President of Regulatory Services-I, [NAME] President of Clinical Operations-J, Assistant Executive Director-F, and [NAME] President of Operations-AA the concern that R8's non-pressure injuries were not comprehensively assessed on admission or readmissions with complete measurements or detailed descriptions of the wound bases. Surveyor shared the conversation with Wound RN-O who stated the Wound NP had all the measurements and percentages of tissue types for R8's wounds but the Wound NP had only seen R8 one time, on 10/20/2023, so the information documented for R8 was not complete to determine if the wounds were improving or declining. Surveyor requested to see R8's wounds and wound care. On 12/4/2023 at 9:03 AM, Surveyor observed Wound RN-O complete wound care on R8. R8's right foot was wrapped in gauze with an ABD to the heel. The right heel wound had active bleeding when the dressing was removed. The three right lateral foot wounds had healed. Betadine was painted on the right first, second, and third toes and the right medial foot wound. R8 did not have a fourth or fifth toe to the right foot. The right heel was treated and covered with an ABD pad and the foot was wrapped in gauze. The left foot was wrapped in gauze with an ABD to the heel. The left heel wound had active bleeding when the dressing was removed. R8 did not have any toes to the left foot. The left TMA site was healed. The left heel was treated and covered with an ABD pad and the foot was wrapped in gauze. R8 stated there was no pain to the right foot and slight pain to the left heel when the treatment was being provided. On 12/4/2023 at 4:00 PM, Surveyor shared with NHA-A, DON-B, and consultant staff the concern with R8's non-pressure injuries and the lack of comprehensive assessments on admission and readmissions. Surveyor requested a policy and procedure for non-pressure injuries. Surveyor received a policy and procedure entitled Skin Integrity and Wound Policy dated 11/7/2023 that described the definitions of types of wounds. The policy did not state how to care for a wound or how to document/assess a wound. No further information was provided at that time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that residents receiving assisted nutrition via gastrostomy mea...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that residents receiving assisted nutrition via gastrostomy means maintained acceptable parameters of nutritional status, such as usual body weight or desirable body weight range for 1 of 1 (R70) resident's weights reviewed. R70's weights were not consistently completed or monitored. R70 sustained weight loss with no Physician or dietitian notification. Findings include: R70 admitted to the facility on [DATE] and has diagnoses that include Chronic Respiratory Failure, Dysphagia, Hemiplegia and Hemiparesis, Encephalopathy, Chronic Obstructive Pulmonary Disease and Major Depressive Disorder. The facility policy titled Weight Assessment and Intervention revised March 2022 documents (in part) . .Policy Statement: Resident weights are monitored for undesirable or unintended weight loss or gain. Weight assessment 1. Residents are weighed upon admission and at intervals established by the ID (interdisciplinary) team. 2. Weights are recorded in each unit's weight record chart and in the individual's medical record. 3. Any weight change of 5% or more since the last weight assessment is retaken the next day for confirmation. a. If the weight is verified, nursing will immediately notify the dietitian in writing. 4. Unless notified of significant weight change, the dietitian will review the unit weight record monthly to follow individual weight trends over time. 5. The threshold for significant unplanned and undesired weight loss will be based on the following criteria: a. 1 month - 5% weight loss is significant; greater than 5% is severe. b. 3 months - 7.5% weight loss is significant; greater than 7.5% is severe. c. 6 months - 10% weight loss is significant; greater than 10% is severe. 6. If the weight changes are desirable, this is documented. R70's Physician's orders documented orders for weekly weights x 4 weeks to establish a baseline; every day shift every Wednesday for 4 weeks start date 6/15/22 end date 7/13/22. Weekly weights x 4 weeks to establish baseline; every day shift every Wednesday for 4 Weeks start date 8/10/22 end date 9/7/22. Enteral Feed Order every shift Jevity 1.2 continuous @ 65 mls (milliliters)/hr (hour) via pump with 125 ml FWF (free water flush) Q (every) 4 hours - start Date 7/3/23. R70 was hospitalized on [DATE] and readmitted to the facility on [DATE]. Review of R70's medical record documented the following weights (in pounds) entered: 7/4/23 - 243.1 7/25/23 - 230.2 8/4/23 - 230.8 9/18/23 - 229.9 10/3/23 - 228.7 10/24/23 - 230.0 11/6/23 - 218.4 11/14/23 - 218.6 11/21/23 - 218.6 R70's weight entered on 7/25/23 indicated a weight loss of 12.9 pounds/5.31% in 3 weeks, indicating severe weight loss. There was no evidence the Physician or dietitian was notified of the weight loss. R70's weight entered on 11/6/23 indicated a further weight loss of 11.6 pounds for a total weight loss of 24 pounds and 10.16% in 4 months, indicating severe weight loss. There was no evidence the Physician or dietitian was notified of the weight loss. Facility progress notes documented: 11/16/23 at 11:20 AM (dietitian note) Weight Note Text: WEIGHT WARNING: Value: 218.6 Vital Date: 11/14/23 -3.0% change over 30 day(s) [5.0%, 11.4] -10.0% change [10.1%, 24.5]. Resident triggered for Significant wt (weight) loss. Reviewed resident tolerating TF (tube feeding) w/o (without) issues. Wt loss attributed to current state dependent on Trach/vent/PEG (percutaneous endoscopic gastrostomy). Recommend to increase TF to 70 ml/hr. Recommend to monitor wts w/weekly wts x 4. Updated Care Plan. NP (Nurse Practitioner) notified, agree with recommendations. Continue POC (plan of care). On 11/28/23 at 11:53 AM Surveyor spoke with Registered dietitian (RD)-R who reported she was familiar with R70. Surveyor asked RD-R how she is notified of residents' weight loss. RD-R reported she usually gets an email and sometimes gets notification from the nurse manager. Surveyor advised RD-R of concern regarding R70's weight loss, she stated: I am aware. Surveyor asked how often R70 should be weighed. RD-R reported R70 is weighed monthly and has always been pretty stable. When some residents are hospitalized and readmitted , we usually weigh them weekly for a month to establish a baseline because their condition may have changed while in the hospital. Surveyor asked RD-R when R70 readmitted after hospitalization on 7/3/23, if it would be her expectation for R70 to be weighed every week for a month. RD-R stated Yes. Surveyor advised RD-R of R70's weight entered on 7/25/23 indicating a loss of 12.9 pounds with no evidence of Physician or RD-R notification. Surveyor asked RD-R if she was notified and what interventions were implemented. RD-R stated: I'll have to look into that for you. Surveyor advised RD-R that R70's weight entered on 11/6/23 indicated further weight loss and asked if she was notified. RD-R stated Yes. Surveyor advised RD-R the assessment she entered on 11/16/23 addresses significant weight loss from the weight entered on 11/14/23. Surveyor asked if she was aware the weight loss occurred the week before on 11/6/23. RD-R stated: I'm not sure, I'll have to look into that for you. No additional information was provided. On 11/28/23 at 1:43 PM Surveyor advised VP Clinical Operations-J about concerns regarding R70's weight loss. VP Clinical Operations-J reported she spoke to the old Director of Nursing who told her the weight entered on 7/4/23 was the hospital discharge weight and is believed to be in error. VP Clinical Operations-J reported she had shower sheets from 7/11/23 and 7/17/23 with weights documented of 218.4 and 218.8, respectively. Surveyor asked when the facility realized the weight entered on 7/4/23 was an error. VP Clinical Operations-J stated: I don't know. Surveyor advised VP Clinical Operations-J of concern regarding accuracy and inconsistency with R70's weights. Weights entered in the medical record identified weight loss with no Physician or dietitian notification. Surveyor advised if the facility contention is that R70's weight entered on 7/4/23 was an error (after Surveyor identified concern) and the actual weight on 7/11/23 was 218, that would indicate a gain of 12 pounds on 7/25/23 with no Physician or dietitian notification. Surveyor advised VP Clinical Operations-J that RD-J's assessment and interventions are based on weights entered in the medical record. Surveyor review of R70's Hospital After Visit Summary from 6/22/23 - 7/3/23 documented R70's most recent weight on 7/1/23 as 222.7 pounds. VP Clinical Operations-J stated: Yes, I'm finding it very confusing. Let me see what I can find out. No additional information was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility did not ensure the medication error rate was below 5%, with 4 errors of 29 opportunities, affecting 1 supplemental resident (R99) of 4 r...

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Based on observation, interview and record review, the facility did not ensure the medication error rate was below 5%, with 4 errors of 29 opportunities, affecting 1 supplemental resident (R99) of 4 residents observed receiving medications. The facility medication error rate was 13.79%. *R99's placement of g-tube was not confirmed before medication administration, medications were combined and crushed together, and the doctor's order to flush with 30mL between each individual medication was not followed. *R99 did not have her Lidocaine patches applied per order and the patches were signed out on Medication Administration Record (MAR). *R99 did not receive her Pantoprazole Sodium Powder which was signed out on the MAR. *R99 was given Carvedilol 25mg after Surveyor observation completed and should have been held per doctor's order to hold for heart rate under 60. Findings include: The facility policy entitled Medication Administration dated 6/21/2017, states .8. Verify tube placement according to facility policy. 9. Flush with at least 30ml water prior to medication administration. 10. Administer each medication separately, allowing to flow by gravity . The facility policy entitled Confirming Placement of Feeding Tubes dated November 2018, states . check tube position by injecting 10-15mL of air and listening over the epigastric area with stethoscope to hear the air enter the stomach. If unable to hear, try repositioning and attempt again . 1. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II prepare and administer medications to R99. The following tablets were prepared: Amlodipine Besylate 10mg, Aspirin 325mg, Losartan Potassium 50mg, Thiamine HCl 100mg, Amantadine HCl 100mg, two Senokot S 8.6-50mg, two Acetaminophen totaling 650mg, and two Baclofen 5mg. RN-II split the 11 tablets between two medication cups and then crushed medications, returning to the respective cup. RN-II then approached R99 to start administering medications, the placement of the G-tube was not confirmed, RN-II started the procedure by instilling 30ml flush. After the medications in cup one was given RN-II flushed with 10mL of water and after the medications in cup two were given flushed with 20mL of water. Surveyor reviewed R99's physician orders and November MAR which showed orders for each medication to be given individually via the g-tube with a 30 mL flush to follow each. The Enteral Feed Order dated 11/14/2023 states .water flush of 30 mls between each individual medication was signed out on MAR by RN-II. On 11/29/2023 at 3:47 pm during the end of day meeting with the facility which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B Surveyor shared that RN-II combined 11 tablets between 2 pill cups and did not flush with 30mL of water between medications, resulting in one medication error. No additional information was provided to the Surveyor. On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided. 2. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II administer medications to R99. During the medication pass Surveyor did not observe any Lidocaine patches taken off or put on R99. Surveyor reconciled R99's physician orders and November MAR which documented three individual orders for Lidocaine External Patch 4% to remove and replace to neck, right shoulder, and left shoulder daily. Surveyor noted all three were signed out as having been administered but were not observed to have been given during medication administration observation. On 11/28/2023 at 2:20 pm Surveyor interviewed RN-II about the medications being signed out on the MAR but not witnessed as administered. RN-II stated going back after the medication administration observation was completed and doing this task. Per RN-II the resident often refuses so RN-II waits to do it. On 11/28/2023 at 2:30 pm Surveyor observed R99, and shoulders were visible, there was no patch observed on either shoulder. R99 confirmed no patches were put on or taken off that morning. On 11/29/2023 at 3:47 pm during the end of day meeting with the facility which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B Surveyor shared that RN-II stated Lidocaine patches were administered, however no observation could uphold this, resulting in one medication error. No additional information was provided to the Surveyor. On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided. 3. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II administer medications to R99. Surveyor did not observe any sodium powder given. Surveyor reconciled R99's physician orders and November MAR which documented an order for Pantoprazole sodium powder. Surveyor noted the medication was signed out as having been administered but was not observed to have been given during medication administration observation. On 11/28/2023 at 2:17 pm Surveyor interviewed RN-II about this medication while she was sitting at nurse's station and was told that the Pantoprazole sodium powder is a liquid. On 11/28/2023 at 2:19 pm RN-II went to medication cart with Surveyor and stated she gave the medication while Surveyor was observing her that morning. A box containing silver packages with crystals inside was shown to Surveyor who has no observation of this medication being administered. On 11/29/2023 at 3:47 pm during the end of day meeting with the facility (which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B) Surveyor shared that RN-II stated Pantoprazole sodium was administered, however no observation was made of this by Surveyor, resulting in one medication error. No additional information was provided to the Surveyor. On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided. 4. On 11/28/2023 at 7:29 am, Surveyor observed (Registered Nurse) RN-II administer medications to R99. Surveyor did not observe Carvedilol tablet be prepared for R99. Surveyor reconciled R99's physician orders and November MAR which documented an order for Carvedilol oral tablet 25MG. For heart rate (less than) <60 or systolic blood pressure <100 hold. Surveyor noted medication was signed out as having been administered but was not observed to have been given during medication administration observation. On 11/28/2023 at 2:17 pm Surveyor asked RN-II about this medication as it was signed out in the MAR but not witnessed being given. RN-II stated that after Surveyor left, she realized it was still in the pharmacy bag and gave it to R99. That morning on 11/28/2023 at 7:29 am when RN-II took vitals she told Surveyor the resident heart rate was 50 and acknowledged this is low. Per the written order the medication (Carvedilol) should be held for heart rate <60. On 11/29/2023 at 3:47 pm during the end of day meeting with the facility (which included Assistant Executive Director-F, Medical Director-BB, [NAME] President Regulatory Services-I, [NAME] President Clinical Operations-J, [NAME] President Operations-AA, Assistant Director of Nursing-C and Director of Nursing (DON)-B) Surveyor shared that RN-II stated she gave Carvedilol; however, Surveyor did not observe this. Surveyor advised that the medication should have been held following order to hold if heart rate was under 60 and R99's heart rate was at 50, resulting in one medication error. No additional information was provided to the Surveyor. On 11/30/2023 at 1:25 pm Surveyor spoke individually with DON-B about the error that occurred on the 11/28/2023, 7:29 am medication administration. DON-B took notes about the concern related to R99's medications, no additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility did not ensure residents were free of any significant medication errors for 1 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility did not ensure residents were free of any significant medication errors for 1 of 1 (R68) residents reviewed. R68 readmitted to the facility following hospitalization with orders for sliding scale insulin. The sliding scale insulin was not transcribed onto the Medication Administration Record (MAR). R68 did not receive sliding scale insulin for 2 days resulting in elevated blood sugars. Findings include: R68 admitted to the facility on [DATE] and has diagnoses that include Type 2 Diabetes Mellitus, Chronic Respiratory Failure and Traumatic Subdural Hemorrhage. The facility policy titled Admission/readmission Orders revised September 2017 documents (in part) . .Policy Statement: Physicians shall provide appropriate admission and readmission orders. Outcomes 1. Residents/patients will receive appropriate treatments and services starting upon admission. 2. Residents and patients will not suffer complications because of incomplete, inaccurate, or delayed admission orders. Procedure The attending physician will authorize admission and readmission orders based on his/her knowledge of the resident/patient and on a review by facility staff. For readmission, the staff and physician should review the transfer information carefully to identify a) the nature and course of any recent illness or hospitalization, including details of what was found and what was done. b) any changes during a hospitalization in the treatment regimen the existed prior to the transfer, and the rationale. b) any medications and treatments that were added during hospitalization, and the rationale. R68 was hospitalized and readmitted to the facility on [DATE]. The hospital Discharge summary dated [DATE] documents: Continue Lantus and SSI (sliding scale insulin) regular insulin w/(with) tube feeds (sic). Current discharge medication list - start taking these medications: Insulin regular with tube feeds (sic) (sliding scale). Lantus 30 units subq (subcutaneous) q (every) morning. Stop taking these medications: Humalog insulin. R68's July 2023 MAR documents: Finger Stick Blood glucose. Notify provider if blood sugar is less than 70 or greater than 400. every 6 hours for blood glucose monitoring - DM2 (Diabetes Mellitus Type 2) start date 7/6/23. Lantus SoloStar Subcutaneous Solution Pen-injector 100 UNIT/ML (milliliter) (Insulin Glargine) Inject 30 unit subcutaneously one time a day for diabetes - start date 7/7/23. Surveyor noted there was no order for sliding scale insulin on the MAR upon readmission to the facility. The SNF (Skilled Nursing Facility) Initial Visit Provider note completed by the Nurse Practitioner (NP) on 7/7/23 at 7:15 AM documents: ***Medications*** Bumex, trospium, polyethylene glycol, omeprazole, scopolamine patch, bisacodyl suppository, Keppra, valproic acid, baclofen, apixaban, Lantus, clobazam, lacosamide, empagliflozin, acetaminophen Levsin, lactobacillus, Senokot, regular insulin sliding scale. Type 2 diabetes mellitus without complications. Hyperglycemia noted in the setting of hypernatremia. Continue Lantus and sliding scale insulin and monitor closely. Surveyor review of R68's blood sugars revealed the following: 7/6/23 at 6:00 PM = 185 7/7/23 at midnight = 211, 6:00 AM = 178, Noon = 129, 6:00 PM = 378 7/8/23 at midnight = 457, 6:00 AM = 526, Noon = 380, 6:00 PM = 423 Facility progress notes documented: 7/8/23 at 12:45 AM Nurses Note Text: Resident blood sugar 457 per order on call NP notified no new orders given. 7/8/23 at 6:06 AM Nurses Note Text: Resident blood sugar 526 on call NP notified per order. Morning dosage of Lantus administered per NP. Will pass on to upcoming shift to continue to monitor. 7/8/23 at 7:25 AM Nurses Note Text: One time order for 18 units lispro insulin from NP. Updated NP r/t (related to) BS (blood sugar) 568 after TF (tube feeding) held since 5:46 this am, and Lantus given early. Will restart Lispro SSI (sliding scale insulin) in uniform until Monday morning when medical team can reassess to avoid DKA (Diabetic Ketoacidosis). Continue to monitor. Surveyor noted the MAR documented an order for Insulin Regular Human Injection Solution 100 UNIT/ML (Insulin Regular (Human) Inject as per sliding scale - start date 7/8/23: If 70 - 90 = 6 units; 91 - 130 =12 units; 131 - 150 = 13 units; 151 - 200 = 14 units; 201 - 250 = 15 units; 251 - 300 = 16 units; 301 - 350 = 17 units; 351 - 400 = 18 units; 401 - 450 = 19 units; 451 - 500 = 20 units; 501 - 550 = 20 units Call MD (medical doctor) subcutaneously every 6 hours for DM 2 - start date 7/8/23. Facility progress note dated 7/8/23 at 10:44 AM Nurses Note Text: Found hospital discharge notes in 24-hour chart. Called back on call NP. Updated on hospitals' suggested SSI which was Insulin Regular, she went with 1/2 the dosage of SSI due to (resident) receiving 30 units of Lantus this AM. Will call her back later this evening with BS update. On 11/30/23 at 2:57 PM Surveyor spoke with Nursing Home Administrator (NHA)-A and VP Regulatory Services-I. Surveyor advised them of concern R68 readmitted to the facility on [DATE] with orders to continue sliding scale insulin which was not transcribed onto the MAR. R68's blood sugars were elevated which required the on-call physician to be notified. No additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation and interview the facility did not maintain a sanitary environment while providing care for 1 (R1) of 5 residents observed during cares. * R1's dirty bed sheets and used washcloth...

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Based on observation and interview the facility did not maintain a sanitary environment while providing care for 1 (R1) of 5 residents observed during cares. * R1's dirty bed sheets and used washcloths and towels were thrown on the floor without a barrier. Findings include: On 11/29/23 at 8:59 AM, Surveyor observed R1 lying in bed and Certified Nursing Assistant (CNA)-G gathering supplies to provide morning cares. R1 gave Surveyor permission to be present during cares. At 9:03 AM, CNA-G used washcloths to wash R1's upper body and placed the used wash clothes on R1's dresser without a barrier. The used washcloths sat on the dresser for the remainder of cares. At 9:11 AM, CNA-G proceeded to wash and dry R1's lower body front and back. CNA-G threw the used wash clothes and towels on the floor without a barrier. The towels and wash clothes remained on the floor while CNA-G finished cares. At 9:16 AM, CNA-G changed R1's bed sheets. CNA-G threw R1's dirty bed sheets on the floor by the used towels and wash clothes. At 9:26 AM, CNA-G removed the used wash clothes/towels /bedsheets from R1's dresser and floor and placed them in an empty garbage bag. CNA-G then took the garbage bag out of R1's room and placed it in the dirty linen cart. On 11/30/23 at 3:29 PM, during the end of the day meeting with Nursing Home Administrator (NHA)-A, Assistant Executive Director (AED)-F, VP of Clinical-J, VP of Operations-AA and VP of Regulatory Services-I, Surveyor asked what CNAs should do with dirty linens when assisting with cares. Per VP of Clinical-J the CNAs should put the dirty linens in the dirty linen cart. Surveyor asked if used towels/wash clothes and dirty bed sheets should be thrown on the floor. Per NHA-A and VP of Clinical-J, no they should not be on the floor. Surveyor relayed the observation of CNA-G throwing the used linens on the floor during cares with R1. Surveyor asked for any additional information, no additional information was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents the right to a safe, clean, comfortable and homelike en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview the facility did not ensure residents the right to a safe, clean, comfortable and homelike environment. This deficient practice has the potential to affect all 54 residents residing on the second floor. R63's room had multiple black half circle marks, missing paint and exposed dry wall next to bed. The South 2 hallway has two areas on floor tiles with large cracks/gaps. The second-floor dining room was observed to have a loveseat that was buckled down the middle and a metal screen frame on a window was bent. The corner of R2's nightstand is broken. Findings include: The facility policy, entitled, Quality of Life - Homelike Environment, dated 5/2017, states: Policy Statement: Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. #2. The facility staff and management shall maximize, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: a. Clean, sanitary, and orderly environment. R63 was admitted to the facility on [DATE] with diagnoses that include cerebral infarction, dysphagia, acute embolism, and thrombosis of unspecified deep veins of right lower extremity, bipolar, and type 2 diabetes. R63 has a Brief Interview of Mental Status (BIMS) score of 11, however the ability to understand R63 is difficult. On 11/27/23, at 10:23 AM, during the initial screen of residents, Surveyor entered R63's room. Surveyor observed the wall next to the resident bed had multiple black marks in half circle shapes, missing paint and exposed dry wall. On 11/28/23 at 12:18 PM, Surveyor observed the second-floor dining room. One of the windows on the north side (far window to the right) has a bent metal frame. On 11/28/23 at 08:14 AM, Surveyor observed the second-floor hallway on the South wing. Between rooms [ROOM NUMBERS] there are two separate large cracks/gaps in the floor. The crack/gap outside of room [ROOM NUMBER] is approximately 5 inches long and an inch wide and very deep as you can see down into the subflooring. The crack outside of room [ROOM NUMBER] is about 6 inches long and half an inch wide. On 12/04/23 at 08:51 AM, Surveyor spoke with Maintenance Director-T and made observations of the second floor. While in the second-floor dining room observations were made of a bent window frame. Maintenance Director-T stated that they have extra screens and as they go through the building they are being repaired. He just had not gotten to this one yet. Surveyor and Maintenance Director then observed the crack/gap in two locations on the South unit. Maintenance Director-T stated that he was not aware of this and that he would look into getting the tiles repaired as soon as he could as he stated, they are pretty big. Lastly, after being shown the markings on the wall next to R63's bed. Maintenance Director-T stated that he was not aware of this and would get it taken care of. He explained that he is trying to get staff to use the TELS system for entering in work orders. With this system he would be able to monitor things that need to be repaired and then have a record of when item repairs were completed. On 12/04/23 at 09:02 AM, Surveyor relayed concerns with Director of Nursing-B, Assistant Executive Director-F and VP of Clinical Operations-J about the dining room window, crack/gap in two tiles and R63's wall. They stated they would look into those items. On 11/27/2023 at 10:51, Surveyor asked R2 if R2 had any concerns about their environment. R2 stated R2 had gone out to an appointment and when R2 returned, noticed the nightstand had been damaged. Surveyor observed a missing portion of the veneer from the top of the nightstand on the left front corner, exposing the particle board beneath. On 11/30/2023 at 3:32 PM, Surveyor shared with NHA-A the observation of R2's nightstand and the concern the nightstand was in disrepair. On 12/5/2023 at 8:12 AM, Surveyor asked R2 if anyone from the facility had been in to talk to R2 about the damaged nightstand. R2 stated someone had come in and told R2 they would provide a different nightstand, but no new nightstand had been provided at that time. On 11/27/2023 at 12:28 PM, Surveyor observed a broken loveseat in the second floor dining room that was buckled downward in the center of the seat. Surveyor pushed downward in the center of the seat and the whole seat went down making it unsafe it anyone sat on the loveseat. On 11/30/2023 at 3:32 PM, Surveyor shared with NHA-A the observation of the broken loveseat in the second floor dining room. On 12/5/2023 at 8:10 AM, Surveyor observed the loveseat that was in the second floor dining room had been removed.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 9.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular demen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 9.) R15 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary disease, vascular dementia, hemiplegia, sequelae following unspecified cerebrovascular disease, depressive disorder, heart failure, peripheral vascular disease and paralytic syndrome. R15's Quarterly Minimum Data Set (MDS) dated [DATE] indicates R15 is moderately cognitively impaired. R15 understands and is understood by others and is able to make their needs known. R15 is totally dependent on staff for transfers with a mechanical lift and requires extensive staff assistance with bed mobility, toileting and dressing. Review of R15's Care Plan documents R15 uses anti-anxiety medications (Lorazepam) due to anxiety, date initiated 7/8/22 and revised on 7/11/22. Switched from Buspirone to Lorazepam, date initiated 7/11/22. Interventions include, administer anti-anxiety medications as ordered by physician, educate (R15)/family/caregivers about risks, benefits and the side effects and/or toxic symptoms of Lorazepam date revised 7/23/23. Review of R15's current physician orders do not include a current order for Lorazepam. Review of R15's discontinued physician orders document Lorazepam 0.5mg (milligram) tablet, take 1 tablet by mouth once a day for anxiety, start date 7/11/22 and discontinued 10/13/23. Surveyor notes that R15's anxiety care plan was not updated timely after Lorazepam was discontinued. On 12/04/23 at 09:06 AM, Surveyor interviewed Director of Nursing (DON)-B regarding who was responsible for creating and revising care plans. DON-B informed Surveyor that the MDS Coordinator was responsible for the creation of resident care plans, interventions and triggering TASKS to be completed. DON-B explained that since she has started, they are trying to make care planning and revisions something that all are responsible for. DON-B explained that they are reviewing resident care plans in morning meeting and if something needs to be revised, it is happening at that time. She also stated that they have started a new clinical tool that will help them stay compliant with care plans going forward. Surveyor informed DON-B that R15's care plan was not revised after Lorazepam was discontinued on 10/13/23 and was still reflected in it. DON-B stated that she would get that updated. No additional information was provided. Based on observation, record review, and interview, the facility did not ensure residents were involved in developing a comprehensive care plan and the facility did not ensure comprehensive care plans were reviewed and revised for 9 (R2, R88, R101, R107, R95, R7, R68, R100, and R15) of 22 sampled residents. *R2 did not have a care conference after the Annual Minimum Data Set (MDS) assessment dated [DATE] to involve R2 in the discussion and planning of care. *R88 did not have a revision to their plan of care on 9/7/2023 with the development of an open area to the right lateral ankle or on 9/28/2023 with a newly identified pressure injury to the right lateral ankle. *R101 did not have a revision to their plan of care on 8/16/2023 with a newly identified pressure injury to the coccyx. *R107 did not have a revision to their plan of care on 6/15/2023 with a newly identified pressure injury to the coccyx. *R95 did not have a revision to the plan of care on 10/7/2023 with an identified pressure injury to the left ear. *R7 did not have a revision to the plan of care to reflect the correct day showers were to be provided. *R68 did not have a revision to the plan of care with newly identified pressure injuries. *R100 did not have a revision to the plan of care with newly identified pressure injuries. *R15 did not have a revision to the plan of care when the Lorazepam, an antianxiety medication, was discontinued. Findings include: The facility policy and procedure entitled Care plans, Comprehensive Person-Centered from MED-PASS © 2001 revised March 2022 states: Policy Interpretation and Implementation: 1. The interdisciplinary team (IDT) in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident. 3. The care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment. 4. Each resident's comprehensive person-centered care plan is consistent with the resident's rights to participate in the development and implementation of his or her plan of care, including the right to: a. participate in the planning process; b. identify individuals or roles to be included; c. request meetings; d. request revisions to the plan of care; e. participate in establishing the expected goals and outcomes of care; f. participate in determining the type, amount, frequency and duration of care; g. receive the services and/or items included in the plan of care; and h. see the care plan and sign it after significant changes are made. 5. The resident is informed of his or her right to participate in his or her treatment, and provided advanced notice of care planning conferences. 6. If the participation of the resident and his/her representative in developing the resident's care plan is determined to not be practicable, an explanation is documented in the residence medical record. The explanation should include what steps were taken to include the resident or representative in the process. 9. Care plan interventions are chosen only after data gathering, proper sequencing of events, careful consideration of the relationship between the resident's problem areas and their causes, and relevant clinical decision making. 10. When possible, interventions address the underlying source(s) of the problem area(s), not just symptoms or triggers. 11. Assessments of residents are ongoing and care plans are revised as information about the residents and the residents' conditions change. 12. The interdisciplinary team reviews and updates the care plan: a. when there has been a significant change in the resident's condition; b. when the desired outcome is not met; c. when the resident has been readmitted to the facility from a hospital stay; and d. at least quarterly, in conjunction with the required quarterly MDS assessment. 13. The resident has the right to refuse to participate in the development of his/her care plan and medical and nursing treatments. Such refusals are documented in the resident's clinical record in accordance with established policies. 1.) R2 was admitted to the facility on [DATE] with diagnoses of lymphedema, diabetes, chronic kidney disease, venous insufficiency, morbid obesity, and depression. R2's Annual Minimum Data Set (MDS) assessment dated [DATE] indicated R2 had moderate cognitive impairment with a Brief Interview for Mental Status (BIMS) score of 12 and the Activities of Daily Living Care Plan initiated on 2/11/2021 indicated R2 needed extensive assistance with all cares. R2 did not have an activated Power of Attorney. In an interview on 11/27/2023 at 11:02 AM, Surveyor asked R2 if R2 attends Care Conference meetings to discuss the plan of care with goals for R2. R2 stated R2 has not attended any care meetings and has not been told about any. Surveyor reviewed R2's medical record. A Care Conference meeting worksheet dated 1/13/2023 was found scanned into the medical record. No other documentation was found of quarterly care conference meetings. On 11/30/2023 at 3:32 PM at the daily exit with the facility, Surveyor shared with Nursing Home Administrator (NHA)-A the concern no care conference meeting documentation could be found since 1/2023. NHA-A stated they would provide the information. On 12/4/2023 at 8:22 AM, the facility provided copies of R2's care conference worksheets dated 4/13/2023 and 7/13/2023. The worksheets indicated R2 was present at the care conferences but was unable to sign the form. No worksheet was provided for October 2023, which would coincide with the 10/5/2023 Annual MDS assessment. In a phone interview on 12/4/2023 at 11:16 AM with Social Services Director (SSD)-E, Surveyor asked how often care conferences are held for residents. SSD-E stated care conferences are held quarterly, annually, with every significant change, when hospice is elected, and any other time a care conference would be needed. SSD-E stated care conferences were disrupted when SSD-E was out on leave from 8/7/2023 until the end of October 2023. SSD-E stated some conferences were held remotely at that time and SSD-E is currently trying to get back on track with the meetings. Surveyor asked SSD-E who sets up the meetings. SSD-E stated SSD-E arranges the meetings and the meetings include SSD-E, the Director of Rehab or their representative, the MDS nurse, the dietitian unless they are out of the building and then they attend by phone, the unit manager or Director of Nursing, activities department, if possible, the Nurse Practitioner and Respiratory Therapist, and the resident and/or the resident representative. SSD-E stated SSD-E asks the resident if they want their emergency contact invited and if the resident has a case manager, the case manager is included in the meeting. Surveyor shared with SSD-E that Surveyor was provided the worksheets of R2's care conference meetings for 4/13/2023 and 7/13/2023, but no worksheet was provided for a care conference for R2 in October 2023. SSD-E stated when SSD-E was out on leave, some care conferences got missed. Surveyor asked SSD-E who covers for SSD-E or is responsible for setting up care conferences if SSD-E was not available for a care conference. SSD-E stated there was another full-time Social Worker when SSD-E started on leave, but they resigned on 8/31/2023 and now the other Social Worker was only working a few hours in the evening. SSD-E stated R2 did not have a quarterly care conference and is trying to schedule one for this month. On 12/4/2023 at 4:00 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concern R2 did not have a quarterly care conference after the Annual MDS assessment dated [DATE] and R2 had vocalized concern that R2 was not included in the creation of their care plan. No further information was provided at that time. 2.) R88 was admitted to the facility on [DATE] with diagnoses of cerebral infarction, obstructive hydrocephalus, nontraumatic subarachnoid hemorrhage, and dysphagia requiring all nutrition to be supplied through a gastrostomy tube. R88's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated R88 had severe cognitive impairment per staff assessment and required extensive to total assistance with all activities of daily living. R88 had a legal Guardian. R88's Potential Skin Impairment Care Plan was initiated on 5/18/2023 with the following interventions: -Observe skin during care and report any concerns to nurse. -Turn and reposition to maintain skin integrity. -Pressure reducing mattress. -Skin check weekly. -Wheelchair cushion. R88's Potential Skin Impairment Care Plan was revised on 6/2/2023 with the following interventions: -Bilateral heel boots. -Nutritional supplements per orders to aid in wound healing. On 9/7/2023 on the Skin Only Evaluation form, Wound Registered Nurse (RN)-O charted R88 sustained a traumatic injury to the right lateral ankle causing an open wound that measured 0.9 cm x 1.2 cm x 0.1 cm. Wound RN-O charted the cause of the open wound was likely due to friction in a boot and a different heel boot was placed. The Potential Skin Impairment Care Plan was not revised to reflect a different heel boot was to be used. On 9/28/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound changed from a trauma wound to an Unstageable pressure injury that measured 1.8 cm x 1.3 cm x 0.1 cm with slough to the wound bed. Wound RN-O charted the cause of the pressure injury was due to R88 favoring the right side with the right leg having outward rotation. Wound RN-O charted the heel boot was not to be used on the right foot and was to be floated on a pillow instead. The Potential Skin Impairment Care Plan was not revised to reflect Wound RN-O's recommendation. On 11/10/2023 on the Skin Only Evaluation form, Wound RN-O charted the right lateral ankle wound was a Stage 3 pressure injury that measured 1.6 cm x 1.8 cm x 0.1 cm with slough to the wound bed. Wound RN-O charted staff reported the family had been putting shoes on R88. The Potential Skin Impairment Care Plan was not revised to reflect R88 should not be wearing shoes. On 11/29/2023 at 1:54 PM, Surveyor observed R88 sitting up in a wheelchair with a slip-on shoe to the right foot. Heel boots were observed to be lying on the bed. In an interview on 11/30/2023 at 11:32 AM, Surveyor asked Wound RN-O who revises care plans with recommendations Wound RN-O makes after assessing residents. Wound RN-O stated the Skin Integrity Care Plan is initially done by nursing and then Wound RN-O revises the care plan the next day if Wound RN-O gets a chance. Wound RN-O stated revisions to the care plan can be done by Wound RN-O, the dietitian, nursing, or the MDS nurse. Surveyor asked Wound RN-O how Wound RN-O's recommendations for interventions are communicated with other staff members. Wound RN-O stated Wound RN-O does not tell anyone of care plan revisions as the assessments are being completed but communicates those recommendations at the daily clinical meetings. Wound RN-O stated whoever is responsible for putting the intervention into place would take that information from the meeting and implement it into the care plan. Surveyor asked Wound RN-O why R88's Potential Skin Impairment Care Plan was not revised on 9/7/2023 when R88's right lateral ankle wound was determined to be a caused by heel boots. Wound RN-O stated R88 had little booties from the family that the family thought were friction reduction booties and Wound RN-O determined those were the boots that R88 should not use and could wear the normal heel boots provided by the facility. Wound RN-O stated that should be in the care plan. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 9/28/2023 when the pressure injury developed that the heel boot was not to be used on the right foot and was to be floated on a pillow instead. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots with no specification as to what type of boot. Wound RN-O stated there was a time when the potential for skin impairment and the actual skin impairment care plans were in place, and they got mushed and interventions were lost. Surveyor shared with Wound RN-O the recommendation documented by Wound RN-O on 11/10/2023 that R88 should not be wearing shoes brought in by the family. Surveyor informed Wound RN-O that intervention was not put into the care plan and the care plan continued to have the intervention of wearing heel boots. On 11/30/2023, after the conversation with Surveyor, Wound RN-O revised the Skin Integrity Care Plan to include the intervention: bilateral heel offloading boots or pillows to offload; not small green friction prevention boots and tennis shoes not to be worn. On 12/4/2023 at 4:00 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concern R88 did not have their Skin Integrity Care Plan revised with recommendations made by Wound RN-O with the development of a pressure injury to the right lateral ankle. No further information was provided at that time. 7.) R100 admitted to the facility on [DATE] and has diagnoses that include Castleman's Disease, Acute Respiratory Failure with hypoxia, Tracheostomy, Cerebrovascular Disease, Gastroparesis, chronic embolic CVA (Cerebrovascular Accident) leading to obstructive hydrocephalus, occipital craniotomy and C1 laminectomy for decompression on 5/28/23 F/B (followed by) shunt placement 6/14/23. R100's Admission/re-admission Nursing Evaluation dated 9/8/23 documents: Bladder continence: Incontinent - No control; multiple daily incontinent episodes. How often is the resident wet? 1-2x (times) daily. Resident is wet during: Day and Nighttime. Amount of urine: Large (puddles/soaks, clothes, bed, floor). R100's Care plan documents: (Resident) is at risk for impaired skin integrity related to: Immobility, incontinence, and cachetic state. Interventions include: - Incontinence care every shift and as needed for incontinence episodes - date initiated 10/12/23. - Provide peri care after each incontinent episode - date initiated 10/3/23. (Resident) has (SPECIFY: FUNCTIONAL) bladder incontinence r/t (related to) Impaired Mobility, communication impairment - date initiated 9/26/23. Interventions include: - Clean peri-area with each incontinence episode. - Monitor/document for s/sx (signs and symptoms) UTI (urinary tract infection): Pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns. - Monitor/document/report PRN (as needed) any possible causes of incontinence: Bladder infection, constipation, loss of bladder tone, weakening of control muscles, decreased bladder capacity, diabetes, Stroke, medication side effects. Surveyor observed R100 to have a catheter during survey. Facility wound care note dated 10/27/23 documented the resident had a stage 4 pressure injury with undermining. Foley requested for wound healing. Surveyor located a Physician's order dated 11/15/23 for 14Fr (French) 10cc (cubic centimeter) Foley catheter in place for wound healing. Surveyor was unable to determine when the catheter was placed, as it was not on the care plan, and asked the facility. Surveyor confirmed the Foley was placed on 10/30/23. Surveyor noted R100 did not have a care plan implemented for the Foley catheter. On 12/5/23 at 2:30 PM Surveyor spoke with VP of Regulatory Services-I. Surveyor noted R100 now has a care plan implemented for his catheter and Surveyor reviewed the care plan with VP of Regulatory Services-I. Surveyor advised VP of Regulatory Services-I that R100 did not have a care plan for his Foley catheter when Surveyor previously reviewed, but now has a care plan entered revised 11/29/23, but dated initiated 10/3/23. Surveyor advised VP of Regulatory Services-I the date on the care plan documents the catheter care plan was initiated on 10/3/23, however, Surveyor review of the care plan previously did not include the Foley catheter. In addition, R100 did not have the Foley catheter on 10/3/23, as it was not placed until 10/30/23. Surveyor asked why R100's catheter care plan documents the date initiated as 10/3/23. VP of Regulatory Services-I stated: I don't know. VP of Regulatory Services-I looked at the care plan and stated: You're right, it was entered on 11/29/23. I don't know why it says initiated 10/3/2, we just added it to the care plan on 11/29/23. No additional information was provided. R100 had a Foley catheter placed on 10/30/23 for wound healing. The care plan was not revised to include the catheter until Surveyor identified concern and advised the facility. The facility revised the care plan to include the Foley catheter on 11/29/23, however the date on the care plan indicated it was initiated 10/3/23, which was not factual. No additional information was provided. R100 developed multiple facility acquired pressure injuries: Sacral abscess progressed to stage 4 pressure injury 10/20/23, posterior scalp unstageable 10/5/23 progressed to stage 3 on 10/20/23, right trochanter unstageable 10/23/23, left trochanter SDTI (suspected deep tissue injury) 10/30/23 progressed to unstageable 11/10/23, left ischium SDTI 11/10/23 progressed to unstageable 11/17/23 and right heel SDTI on 11/27/23. The care plan was not revised to include new care plan interventions for R100's pressure injuries. In addition, a neck pillow which was a recommended intervention by the facility wound nurse was not implemented on the care plan (cross reference F686). 8.) R68 admitted to the facility on [DATE] and has diagnoses that include Chronic Respiratory Failure, Type 2 Diabetes Mellitus, Obstructive and Reflux Uropathy, Epilepsy, Traumatic Subdural Hemorrhage, Retention of Urine and Gastrointestinal Hemorrhage. R68 developed unstageable pressure injuries to his right hand 3rd and 4th fingers on 10/9/23, right dorsal hand stage 3 on 10/12/23, posterior head SDTI 11/6/23 progressed to unstageable 11/10/23 and left ear unstageable on 11/10/23. The care plan was not revised to include new care plan interventions. The facility identified edema, moisture, neck contracture and pressure as root cause of the head and ear pressure injuries and the recommended intervention for a neck pillow was not implemented on R68's care plan (cross reference F686). 3.) R101 was admitted on [DATE] with a diagnosis of chronic respiratory failure and cardiac arrest. R101 is non-verbal, on a ventilator, receives nutrition via a gastrostomy tube (g-tube) and is totally dependent on staff for activities of daily living. R101's admission (minimum data set) MDS assessment completed on 8/10/23 indicates R101 is at risk for pressure injuries with a suspected deep tissue injury (SDTI) on right 5th toe. R101 developed an unstageable pressure injury to the coccyx on 8/16/23. R101's plan of care was reviewed. The date initiated indicates 8/7/23 with a revision date of 11/25/23. The Impaired Skin Integrity indicates: A stage 4 (previously unstageable) pressure injury to coccyx, acquired in facility and discovered 8/16; debrided in hospital 9/18/23; surgical wound to left buttock status post excision of abscess in hospital 9/18/23. The electronic plan of care for Point Click Care electronically tracks the date history of care plans. The creation of the plan of care is 9/18/23. The Goal is R101 will not experience complications from skin condition requiring requiring hospitalization until wound is resolved. This has a date initiated of 8/7/23 however, the creation date is 9/18/23. Review of the care plan and dates indicates interventions related to R101's pressure injuries were not created until 9/18/23. This was after the development of an unstageable pressure injury on 8/16/23. There are no interventions to address the suspected deep tissue injury of the right 5th toe and prevent skin breakdown. The interventions are as follows: -Initiated date 8/16/23 with actual date 9/18/23: incontinence briefs to be left off when resident in bed. May put on if resident gets up in wheelchair. -Initiated date 8/16/23 with actual date 9/18/23: nursing to monitor dressing integrity with each resident encounter and replace dressing if soiled/loose/missing. Dressing location: coccyx. -Initiated 8/16/23 with actual date 9/18/23: provide vitamin therapy to aid wound healing. Surveyor noted when reviewing the facility's care plan system the plans of care are electronically generated in the computer system which leads to the creation of the Kardex for staff to reference once a care plan is initiated/completed. On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetter's and to check and turn them. On 11/30/23 at 11:31 AM Surveyor spoke with Wound (Registered Nurse) RN-O regarding the plan of care development. RN-O indicated everybody does the care plan. Nursing staff starts the plan of care and revise it as needed. Any recommendations, or interventions, could be several people. On 11/30/23 at 3:32 PM at the facility daily meeting Surveyor shared the concerns with the comprehensive care plans. On 12/04/23 at 1:51 PM Administrator-A, (Medical Director) MD-BB, (Vice President of Operations) VPO-AA, (Vice President of Clinical Operations) VPCO-J, Consultant-U and (Vice President of Regulatory Services) VPRS-I met with Surveyors. Regarding concerns with care plans, assessments and wound concerns. On 10/31/23 after a mock survey. They found problems with the wounds. They indicated they did a skin sweep of residents and are aware the care plans were behind and not reflective of current care. It was shared wound nurse-O is employed by the medical director MD)-BB's practice MD-BB is aware of the care plan concerns. When the wound nurse was putting in the care plan, and interventions, it started out as being a separate issue and corporate wanted to have them all combined, not separate wounds for each care plan. VPRS-I indicated they brought up the clinical team about a month ago and methodically went through the care plans. This includes Foley catheter care plan and physician orders. VPCO-J went through the pressure injury care plans and VPRS-I reviewed the Foley catheter care plans 2 weeks ago. VPO-AA indicated on 10/31/23 they went through care plans for wounds and talked with Wound RN-O about being consistent across the board with either 1 or 2 care plans for skin. On 10/31 they did a whole building skin sweep so they could see what was happening and that care planning is still under process. VPCO-J indicated they can't pre-date anything, won't back date when things are found, they are just working forward with the process. 4.) R95 was admitted on [DATE] with a diagnosis of chronic respiratory failure, diabetes mellitus, flaccid hemiplegia and cardiac arrest. R95 is on a ventilator, receives nutrition via a gastrostomy (g-tube), is non-verbal and totally dependent on staff for activities of daily living. The admission MDS (minimum data set) assessment completed on 5/25/23 indicates R95 is at risk for pressure injuries. R95 is also assessed as being frequently incontinent of bowel and bladder. The Quarterly MDS assessment completed on 8/25/23 indicates a R95 has a stage 4 pressure injury. The Skin Assessments include the following: -6/1/23 a skin tear on the coccyx measuring 2.6 cm by 2.7 cm by 0.1 cm. -6/8/23 a skin tear on the coccyx measuring 2.3 cm by 1.3 cm by 0.1 cm. - Then CHANGED to a unstageable pressure injury on 6/15/23 measuring 2.5 cm by 1.3 cm by 0.1 cm, skin base covered in slough with progression into pressure injury. The root cause is immobility and contamination from heavy, frequent incontinence. Resident to be side to side positioning and Foley requested for wound healing. The Plan of Care for Impaired Skin Integrity related to limited mobility, and incontinence, has an initiated date of 5/19/23. The interventions created on 5/19/23 are the following: -Observe skin during care and report any concerns to the nurse. -Turn and reposition to promote healing of current areas. The plan of care for Impaired Skin Integrity was revised on 5/30/23 to identify an actual area of skin impairment. This identifies a skin tear on the coccyx on 5/29/23. There are no revisions to the interventions with the new development of a pressure injury to the coccyx on 6/15/23. On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetter's and to check and turn them. On 11/30/23 at 11:31 AM Surveyor spoke with Wound (Registered Nurse) RN-O regarding the plan of care development. RN-O indicated everybody does the care plan. Nursing staff starts the plan of care and revise it as needed. Any recommendations, or interventions, could be several people. On 11/30/23 at 3:32 PM at the facility daily meeting Surveyor shared the concerns with the comprehensive care plans. On 12/04/23 at 1:51 PM Administrator-A, (Medical Director) MD-BB, (Vice President of Operations) VPO-AA, (Vice President of Clinical Operations) VPCO-J, Consultant-U and (Vice President of Regulatory Services) VPRS-I met with Surveyors. Regarding concerns with care plans, assessments and wound concerns. On 10/31/23 after a mock survey. They found problems with the wounds. They indicated they did a skin sweep of residents and are aware the care plans were behind and not reflective of current care. It was shared wound nurse-O is employed by the medical director MD)-BB's practice MD-BB is aware of the care plan concerns. When the wound nurse was putting in the care plan, and interventions, it started out as being a separate issue and corporate wanted to have them all combined, not separate wounds for each care plan. VPRS-I indicated they brought up the clinical team about a month ago and methodically went through the care plans. This includes Foley catheter care plan and physician orders. VPCO-J went through the pressure injury care plans and VPRS-I reviewed the Foley catheter care plans 2 weeks ago. VPO-AA indicated on 10/31/23 they went through care plans for wounds and talked with Wound RN-O about being consistent across the board with either 1 or 2 care plans for skin. On 10/31 they did a whole building skin sweep so they could see what was happening and that care planning is still under process. VPCO-J indicated they can't pre-date anything, won't back date when things are found, they are just working forward with the process. 5.) R107 was admitted to the facility on [DATE], with a readmission on [DATE]. R107's diagnoses include traumatic subdural hemorrhage. R107 is nonverbal, on a ventilator, receives nutrition via gastrostomy (g-tube) and is totally dependent on staff for activities of daily living. The admission MDS (minimum data set) assessment completed on 9/13/23 indicates R107 was at risk for a pressure injury and no current pressure injury. The Quarterly MDS assessment completed on 10/13/23 indicates R107 is at risk for pressure injuries and has no current pressure injury. The Skin Wound assessments indicate the following for R107: -On 10/9/23 a stage 3 pressure injury to the left ear measuring 0.5 cm by 0.4 cm by 0.1 cm. The notes indicate this is present upon leave of absence on 10/7/23. - On 10/23/23 the skin notes indicate the left ear is revolved and is at high risk reopening due to head deviates to the left. -On 11/11/23 the right ear has a stage 3 pressure injury measuring 1.1. cm by 1.7 cm by 0.1 cm. The root cause is moisture, immobility and friction. On 11/29/23 at 11:05 AM Surveyor spoke with Wound Registered Nurse (RN)-O. They indicated the ear area is healed and there is no treatment. R107's Physician Plan of Care has an order date 10/8/23 to Monitor bilateral ears and assure both are suspended. R107's plan of care for At Risk For Further/Impaired Skin Integrity, related to age, trach dependence, unresponsiveness, immobility, incontinence and pain, was initiated on 9/20/23. There is no interventions created related to the pressure injury on the left ear, and then on the right ear. These areas are not identified as a revision to the care plan until 12/5/23 (during the survey). The care plan was revised to Actual skin impairment related to limited mobility, history of skin breakdown, Braden of 9-very high risk. DTI (deep tissue injury) to left ear and DTI to right pointer finger. The plan of care does not identify revised interventions specific to the pressure injuries to both ears. On 11/29/23 at 2:18 PM Surveyor spoke with the (Licensed Practical Nurse) LPN-P who is the UM (Unit Manager) for R101. LPN-P indicated the Wound Nurse and Floor Nurses do the care plans. The floor staff know the heavy wetter's and to check and turn them. On 11/30/23 at 11:31 AM Surveyor spoke with Wound (Registered Nurse) RN-O regarding the plan of care development. RN-O indicated eve[TRUNCATED]
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, record review and interview, the facility did not ensure food was stored or handled in accordance with professional standards for food safety requirements potentially affecting 7...

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Based on observation, record review and interview, the facility did not ensure food was stored or handled in accordance with professional standards for food safety requirements potentially affecting 70 out of 99 residents at the facility. During food preparation Cook-DD touched ready to eat foods with gloved hands after touching other contaminated surfaces. The second floor unit refrigerator had ice buildup, causing milk and juice to freeze. The first floor refrigerator had unlabeled and undated items. Findings include: The facility Policy and Procedure entitled Food: Preparation dated 9/2017 states: All foods are prepared in accordance with the FDA Food code. Procedures: 1. All staff will practice proper hand washing techniques and glove use. 2. Dining Services Staff will be responsible for food preparation procedures that avoid contamination by potentially harmful physical, biological, and chemical contamination. 5. All staff will use serving utensils appropriately to prevent cross contamination. The facility policy and procedure entitled, Food Receiving and Storage from MED-PASS © 2001 revised 11/2022 states: Foods shall be received and stored in a manner that complies with safe food handling practices. Refrigerated/Frozen Storage: 1. All foods stored in the refrigerator or freezer are covered, labeled and dated (use by dates). 5. Functioning of the refrigeration and food temperatures are monitored daily and at designated intervals throughout the day by the food and nutrition services manager or designee and documented according to state-specific requirements. 7. Refrigerated foods are labeled, dated and monitored so they are used by their use-by date, frozen or discarded. Foods and Snacks Kept on Nursing Units: . 2. Food belonging to residents are labeled with the resident's name, the item and the use by date. 3. Refrigerators must have working thermometers and are monitored for temperature according to state specific guidelines. On 11/28/2023 at 11:58 AM, Surveyor observed Cook-DD getting the serving line ready for distribution of lunch trays. Cook-DD washed their hands and put on gloves. Cook-DD took sliced bread out of the plastic bag and placed the bread on top of the bag. Cook-DD opened a drawer with gloved hands and removed a serving spoon. Cook-DD opened the oven with gloved hands, put an oven mitt over the gloved hand, and removed quiche from the oven. Cook-DD adjusted their face mask with their gloved hand and pushed up their glasses with their gloved hand. Cook-DD started to plate the food for lunch service. Each plate that was prepared had a slice of bread added to the plate. Cook-DD placed the bread on the plate with the gloved hand that had touched contaminated surfaces without hand hygiene or replacement of gloves. Surveyor noted a pair of tongs lying on the bread bag next to the sliced bread. Cook-DD did not utilize the tongs when serving the bread. Cook-DD used gloved hands to take buns out of a plastic bag and opened the buns to place a hamburger patty on the bun. Cook-DD did not perform hand hygiene or replace the gloves during the observation. On 11/28/2023 at 12:05 PM, Surveyor shared with Dietary Manager (DM)-CC the observation of Cook-DD touching the bread with gloved hands after touching contaminated objects. DM-CC made observations with Surveyor of Cook-DD touching slices of bread with gloved hands. DM-CC instructed Cook-DD to use the tongs when handling bread products. Cook-CC removed a bun from the plastic bag with the tongs and then proceeded to remove the top bun with gloved hands to place the hamburger patty on the bottom bun. DM-CC corrected Cook-DD explaining the bread should not be touched at any time with gloved hands. On 11/28/2023 at 3:34 PM, Surveyor shared with Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B, and [NAME] President of Regulatory Services-I the observations in the kitchen of Cook-DD touching bread and buns during the lunch service with contaminated gloved hands. Surveyor shared DM-CC observed the behavior at the time and attempted to educate Cook-DD on proper serving technique of ready-to-eat foods. On 11/29/2023 at 12:35 PM, Surveyor observed the second floor resident refrigerator. A sign stating no employee food allowed resident food only label with resident name and expiration date will be emptied every Friday was noted to be on the front of the refrigerator. The freezer was crusted over with brownish ice on the bottom. The freezer thermometer read - 9 degrees Fahrenheit. The refrigerator section had ice and frost buildup in the back that had originated from the freezer section and continued down to the first shelf of the refrigerator. Surveyor noted the single servings of milk and juice were frozen. The refrigerator thermometer in the refrigerator read 34 degrees Fahrenheit. The log was signed out as being monitored daily: the freezer log indicated the freezer temperature ranged from -18 to -20 degrees Fahrenheit and the refrigerator log indicated the refrigerator temperature ranged from 38 to 40 degrees Fahrenheit. Surveyor noted the temperatures recorded did not match the current actual temperatures of either the refrigerator or freezer. In an interview on 11/29/2023 at 1:04 PM, Surveyor asked DM-CC who was responsible for monitoring the temperatures and items in the unit refrigerators. DM-CC stated the kitchen staff puts the logs on the refrigerators and nursing fills the logs out and monitors what is in the refrigerators. On 11/29/2023 at 1:05 PM, Surveyor observed the first floor resident refrigerator. The refrigerator had an unlabeled and undated takeout carton on the top shelf and two plastic shopping bags on the second shelf that were unlabeled and undated. On 11/29/2023 at 3:48 PM, Surveyor shared with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B the concerns of ice buildup in the refrigerator section of the resident refrigerator on the second floor and the undated and unlabeled food in the resident refrigerator on the first floor. On 11/30/2023 at 08:46 AM, [NAME] President of Operations (VPO)-AA asked Surveyor to review what the concerns were from observations made in the kitchen. Surveyor shared with VPO-AA the observations of Cook-DD touching the bread and buns with gloved hands after touching contaminated surfaces such as their mask and glasses among other items in the kitchen. VPO-AA agreed Cook-DD should have washed their hands and changed gloves before touching any food. VPO-AA stated the facility has purchased a new refrigerator for the second floor and will install it after it sits upright for 24 hours. No further information was provided at that time.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected most or all residents

Based upon interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and servic...

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Based upon interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and services to residents to meet their individual needs within the facility's identified resources. This has the potential to affect all 99 residents residing in the facility. Findings include: On 12/5/23 at 4:15 pm, Surveyors met with the facility to discuss possible concerns regarding the facility Quality Assurance and Assessment (QAPI) process (Cross-reference F867). During this discussion Nursing Home Administrator (NHA)-A and [NAME] President of Operations (VPO)-AA shared they believe the facility has a vigorous and exceptional QAPI program and the facility tends to take residents that other facilities will not admit, and their resident population has a higher acuity than other facilities. Surveyors discussed the facility assessment at this time and requested an up-to-date copy of the facility assessment. VPO-AA indicated the facility had just updated this document and provided a copy to the surveyors. The Facility Assessment Tool for (name of the facility) dated 04/2023 through 03/2024 provided to Surveyors on 12/5/23 indicated the following: The assessment starts by stating the requirement, purpose and overview of the assessment tool explaining the template is optional and is organized in three parts including 1. Resident profile 2. Services and care offered and 3. Facility resources needed. The assessment asks that the facility collects and uses information from a variety of resources .The date of the assessment or update is noted as: 4/24/23 with the date of review with QAPI committee being 5/3/23. Surveyor noted throughout the assessment the facility is asked to consider differentiating categorizations of residents including specialty units/floors and supports for residents for example if the facility has residents using ventilators, etc. Surveyor noted this is not specified in the facility assessment despite the facility having a specialized ventilator and tracheotomy unit. Section 1.3 of the facility assessment asks the facility to indicate diseases/conditions, physical and cognitive disabilities. Surveyor noted the facility does not identify pressure injuries or other skin conditions as a factor for consideration for admission to the facility. On 12/5/23, as part of the discussion at 4:15 pm, VPO-AA indicated the facility noted an overall increase in residents developing pressure injuries and overall population of residents coming into the facility with pressure injuries and skin concerns and admissions were stopped. Surveyor noted this is not a factor considered in the facility assessment for admission. Surveyor noted upon review of the full assessment, sections that ask the facility to describe process are not assessed to include details such as section 1.4 which asks the facility to describe the process to make admission or continuing care decisions. Review of sections such as 3.1, which asks the facility to identify the type of staff members needed to provide care and support to residents, is not individualized to the facility to include specific position or titles. The staffing plan does not include specific breakdowns to identify the specific plan regarding licensed nursing staff and only identifies the infection preventionist but does not include details on the staffing plan regarding infection prevention to include time spent addressing infection prevention. This is despite the facility having a subsection of their ventilator/tracheotomy unit being colonized with Carbapenem-resistant Acinetobacter Baumannii (CRAB) requiring enhanced barrier precautions. Surveyor noted the overall staffing section does not describe how the facility determines assignments for coordination and continuity of care and what type of education and staff competencies are needed to provide the level and type of support for the overall population. The assessment contains a list of training topics to consider and competencies without individualized facility detail. Surveyor noted skin/wounds are not an area listed for training or competencies. Section 3.5 asks the facility to describe how the facility develops and evaluates policies for the provision of care. Surveyor noted there is not individualized facility specific detail in this section. Section 3.6 asks the facility to describe the plan to recruit and retain enough medical practitioners. Surveyor noted this section does not include facility specific details to address this section. Section 3.7 asks to describe how the facility management and staff familiarize themselves on what they should expect from medical practitioners . Surveyor noted there is no detail to explain the facility practice for this section. Section 3.9 asks to list contracts, memoranda of understanding or other third-party agreements . Section 3.10 asks to list health information technology resources such as electronically managing patient records . Section 3.11 asks to describe how you evaluate if your infection prevention and control program includes effective systems . Section 3.12 asks to provide your facility-based and community-based risk assessment . Surveyor noted none of the above sections included facility specific information to complete the assessment. Review of the additional pages of the facility assessment included additional details for the facility to take into consideration when formulating the assessment and regulatory references and walks through additional questions for the facility to consider when developing/completing the facility assessment. Surveyor noted there was no detail included in these sections to show how the facility considered the overall regulatory expectations with standards of practice and the overall characteristics of the facility. The one area that was addressed was related to staffing with action to be taken or already taken being identified as agency reduction plan. Surveyor noted the additional questions to evaluate the effectiveness of the plan/facility assessment did not include additional details. On 12/5/23 at approximately 7:00 pm Surveyor asked NHA-A and VPO-AA if the facility assessment provided to Surveyor earlier was indeed the most current and up to date copy of the facility assessment. NHA-A and VPO-AA indicated it should be. Surveyor pointed out the reason the question is being asked is due to the missing details in the plan and gave section 1.4 as an example of missing detail sharing the plan provided does not address he process to make admission or continuing care decisions for the facility. NHA-A asked to see the document and started to hand write details on to the plan provided to Surveyor. NHA-A then stated this had been updated. Surveyor asked for the facility to provide the most up to date copy for review. On 12/6/23 the facility provided Surveyor with a revised copy of the facility assessment tool for the facility. This included dates of assessment/update as 4/24/23 and 11/13/23 with dates the assessment was presented to QAPI as 5/3/23 and 11/16/23. Surveyor noted the sections noted above where the facility is asked to provide individual details or describe processes continue to be blank except additional details was noted under section 1.4 which asked the facility to describe processes to make admission or continuing care decisions for persons that have diagnoses or conditions the facility is less familiar with or may have not previously supported . The additional detail states: If a resident condition decline (sic) during a hospital visit and we are not able to meet the resident (sic) needs, the facility will not be able to admit the resident. The facility will assist with placement to a facility that can meet the resident (sic) needs. Surveyor noted the detail provided to the facility did not address the question in its totality as part of the assessment or identify characteristics that may be beyond the facility's ability to provide care.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Staffing Data (Tag F0851)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility did not ensure that the mandatory staffing data that had been submitted from 4/1/23-6/30/23 was complete and accurate. This has the ability to affect...

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Based on interview and record review, the facility did not ensure that the mandatory staffing data that had been submitted from 4/1/23-6/30/23 was complete and accurate. This has the ability to affect all of the 99 residents residing in the facility at the time of the survey. Findings include: Surveyor reviewed staffing data from the third quarter (April-June) of 2023 related to the facility triggering for low weekend staffing on the Payroll Based Journal (PB&J). Surveyor noted one day in particular, Sunday, May 7th, 2023, where the facility had significantly lower staffing than required. According to time clock punches for that day, the facility had five Certified Nursing Assistants (CNAs) on dayshift, four CNAs on PM shift and 3 CNAs (plus one medication tech) on night shift. On 11/30/23 at 1:19 PM, Surveyor interviewed Staff Scheduler (SS)-H. SS-H informed Surveyor she was not the scheduler in May. Per SS-H the bare minimum CNAs needed for safety are 10 each on days and PMS and 8 on night shift. Surveyor reviewed the facility's grievance log and did not note a marked increase in grievances related to staffing at or around May 7th, 2023. Interviews with staff revealed staff felt staffing levels were getting better. Staff interviewed did not have concerns with a lack of staff or inability to complete daily tasks due to staffing. On 12/04/23 at 3:59 PM, during the end of the day meeting with Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B, Assistant Director of Nursing (ADON)-C, Assistant Executive Director (AED)-F, VP of Operations (VPO)-AA, VP of Regulatory Services (VPR)-I, VP of Clinical (VPC)-J and Medical Director (MD)-BB, Surveyor relayed the concern of low staffing on May 7th 2023 according to the facility's schedule and the time punches. Surveyor asked for clarification regarding who was in the building that day and how daily cares were provided. On 12/05/23 at 7:40 AM, Surveyor interviewed Assistant Executive Director (AED)-F and VP of Clinical-J. AED-F informed Surveyor the information submitted to the PB&J is taken from the staff that punch in to work. Per AED-F, salaried staff that do not punch in would not be included on the PB&J data. Surveyor asked about the low staffing on May 7th, 2023. Per AED-F, yes we were low that day, but the DON (Director of Nursing) and the ADON (Assistant Director of Nursing) at the time came in to help. AED-F also stated himself and the Medical Director (MD)-BB also came in to assist. Per AED-F it was all hands on deck. Surveyor asked why those individuals were not reflected on the facility's schedule for that day. AED-F stated usually those staff would be on the schedules but they probably just forgot to add them because it was such a chaotic day. Surveyor questioned why there were so many call ins on May 7th 2023. AED-F and VP of Clinical-J were uncertain. Surveyor relayed the concern of the staffing schedule not including all staff in the building on May 7th, 2023. No additional information was provided.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected most or all residents

Based on interview and record the Facility did not ensure 2 (CNA-JJ and CNA-KK) of 5 randomly sampled CNAs (Certified Nursing Assistant), who had been employed for over a year, had documented performa...

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Based on interview and record the Facility did not ensure 2 (CNA-JJ and CNA-KK) of 5 randomly sampled CNAs (Certified Nursing Assistant), who had been employed for over a year, had documented performance reviews This deficient practice has the potential to affect all 99 residents residing in the facility. Findings Include: The facility's policy titled Performance Evaluations dated 9/20 was reviewed and read: A performance evaluation will be completed on each employee at the conclusion of his/her 90-day probation period and at least annually thereafter. On 12/14/23 CNA-JJ and CNA-KK's annual performance evaluations were requested and were not found. On 12/14/23 at 12:15 PM [NAME] President of Clinical Operations-J indicated that they were still trying to find the annual performance evaluations for CNA-JJ and CNA-KK and at this time were unable to do so. [NAME] President of Clinical Operations-J indicated she would email them to the surveyor if they found them. On 12/18/23 Director of Nurses (DON) indicated via email that CNA-JJ and CNA-KK's annual performance evaluations could not be found and the facility has since completed them on 12/14/23 and 12/15/23. On 12/14/23 the list of CNAs that had worked for the facility for longer than a year was reviewed and indicated CNA-JJ began her employment with the facility on 1/16/08 and CNA-KK began her employment with the facility on 6/17/1999. The above findings were shared with the DON on 12/18/23 via email. Additional information was requested if available. None was provided.
MINOR (C) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, interview and record review, the facility did not ensure the nurse staff posting was accurate for the previous eight months having the potential to affect all 99 residents residi...

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Based on observation, interview and record review, the facility did not ensure the nurse staff posting was accurate for the previous eight months having the potential to affect all 99 residents residing in the facility at the time of the survey. Findings include: Surveyor reviewed the third quarter nurse staff postings and nurse schedules provided by the facility. Surveyor compared the nurse staff posting and the nurse schedule from 4/1/23 and noted the following: The Nurse schedule included 1 RN (Registered Nurse) on days; the nurse staff posting included 0 hours for dayshift RN and 1.94 FTE's (Full Time Employees) for dayshift RN. The nurse schedule included 6 LPNs (Licensed Practical Nurses) on dayshift; the posting included 22.50 hours for LPNs on dayshift and 5.66 FTEs for LPNs on dayshift. The nurse schedule included 10 CNAs (Certified Nursing Assistants) on dayshift; the posting included 36.50 hours for CNAs on dayshift and 8.31 FTEs for CNAs on dayshift. Surveyor noted the numbers on the nurse staff posting did not match the nurse schedule. Surveyor was unsure what FTE meant. Surveyor continued to review the third quarter nurse staff postings and the third quarter nurse schedules and noted none of the hours listed on the postings matched the nurse schedules. On 11/28/23 at 2:00 PM, Surveyor interviewed [NAME] President of Clinical Operations (VPCO)-J and [NAME] President of Regulatory Operations (VPRO)-I. Surveyor showed them the nurse posting from 4/8/23 and questioned what the hours meant and what FTE meant. VPCO-J and VPRO-I stated they were unsure. Surveyor explained the nurse posting did not match with the nurse schedule. VPCO-J informed Surveyor she thought FTE meant Full Time Employees, but she would contact Assistant Executive Director (AED)-F and have AED-F follow up with Surveyor. On 11/28/23 at 3:34 PM, during the end of the day meeting with Director of Nursing (DON)-B, Nursing Home Administrator (NHA)-A, AED-F, VPCO-J and VPRO-I, Surveyor asked for additional information regarding the nurse staff posting. AED-F informed Surveyor FTE meant Full Time Employee. Per AED-F you would take the number under FTE and multiple by 8 and that should give the hours worked. Surveyor questioned how there could be 1.94 FTE RNs on a shift or 5.66 FTE LPNs on a shift? AED-F informed surveyor for some reason the nurse staff posting was only pulling hours from the staff that worked on the second floor and not all of the nursing staff in the building. AED-F explained the nurse staff posting was obtained via a program the facility uses for staff to punch in and record time. Surveyor asked how long the nurse staff posting was incorrect. AED-F was unsure how long the posting was incorrect but informed Surveyor the facility was working on correcting the problem and using a different format which would accurately depict the number of staff/hours worked. On 11/29/23 Surveyor was given the new format for the nurse staff posting which included the accurate number of staff working for that shift. No additional information was provided.
Jun 2023 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure that residents with pressure injuries received ne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility did not ensure that residents with pressure injuries received necessary treatment and services, consistent with professional standards of practice, to promote healing, and prevent new pressure injuries from developing for 2 of 5 (R58 and R77) residents reviewed for pressure injuries. The facility assessed R58 to be at risk for the development of pressure injuries. The facility did not implement a turning and repositioning program despite R58's assessed risk. R58 developed a facility acquired stage 3 pressure injury to the right knee that was assessed to have necrotic tissue. The facility identified the root cause of this pressure injury to be immobility, heavy perspiration, and pressure. The facility did not revise R58's care plan with interventions to address the identified root cause. The facility did not complete treatments per physician orders. R58 also developed a stage 4 pressure injury to the right elbow with bone exposed. R58 had a prior Suspected Deep Tissue Injury (SDTI) to the right elbow that healed. The facility identified the root cause of the pressure injury to be increased moisture from perspiration and upper extremity edema. The facility did not revise R58's care plan with interventions to address the identified root cause of the right elbow pressure injury. The facility did not complete treatments per physician orders. Surveyor observed R58's pressure injury care plan interventions not in place and R58 was not repositioned per care plan. The facility's failure to provide prescribed treatments and implement care plan interventions to prevent new pressure injuries created a finding of immediate jeopardy that began on 5/12/23. Surveyor notified Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B of the immediate jeopardy on 6/1/23 at 2:42 PM. The Immediate Jeopardy was removed on 6/2/23 when the facility implemented its action plan. The deficient practice continues at a D (potential for harm/isolated) based upon the following example and the residents at risk for pressure injuries residing in the facility. -R77 did not have heels offloaded for 2 days of survey. Findings include: 1.) R58 admitted to the facility on [DATE] and has diagnoses that include chronic respiratory failure, ventilator status, hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, osteomyelitis of vertebra, sacral and sacrococcygeal region, severe protein-calorie malnutrition, intracranial hemorrhage, vascular dementia, and atherosclerotic heart disease. R58's Quarterly Minimum Data Sets (MDS) dated [DATE] and 1/25/23 indicate R58 requires extensive assist of two staff for bed mobility. R58 is at risk for pressure injuries having unhealed pressure injuries. R58's Quarterly Minimum Data Set, dated [DATE] documents bed mobility as total dependence 1 person assist. Functional Limitation in Range of Motion impairment 1 side left upper and left lower extremity. The MDS indicates R58 is at risk for pressure injuries with unhealed pressure injuries. Surveyor noted for all MDS assessments there is no indication of a turning and repositioning program for R58 despite risk for pressure injuries, range of motion impairment and total dependence for bed mobility. R58's Braden Scale for Predicting Pressure Ulcer Risk, dated 12/1/22 documented a score of 10, indicating R58 is at High Risk. R58's Brief Interview for Mental status score dated 3/12/23 was 00 - indicating severe cognitive impairment R58's care plan documents: (Resident) is at risk for further impaired skin integrity r/t (related to) impaired mobility, impaired cognition, history of pressure injuries, and incontinence - Date Initiated 7/15/22. Interventions include: - Apply house moisturizing lotion as needed to keep skin hydrated. Avoid applying between toes and other moist areas. - Nursing will assess skin upon admission, weekly on day of scheduled shower, PRN (as needed), and with any change in condition. Any abnormalities will be documented in chart and reported to primary physician and Wound Care Team for follow up. - Offload resident to reduce direct pressure on bony prominences. Utilize heel boots and/or pillows to keep heels floated as resident allows. Monitor offloading devices with each encounter to ensure proper positioning. Avoid positioning devices directly over wounds/bony prominences. - Provide resident assistance with repositioning every 2-3 hours when in bed. Avoid positioning resident on back when possible. Utilize draw sheet when available for repositioning to reduce risk of friction/shear. Verify residents' body is free from contact with environmental hazards (not pressing into side rails or foot board, not laying on tubes, etc.). - Support surfaces for pressure reduction: standard pressure reduction mattress. Evaluate for effectiveness/proper function with each resident encounter. R58's care plan documents: (Resident) has impaired skin integrity, as evidenced by stage 3 (previously unstageable) pressure injury to right knee, acquired at facility 1/4 - Date Initiated 1/4/23, revised 4/10/23. Interventions include: - Nursing to monitor dressing integrity with each resident encounter and replace dressing if soiled/loose/missing. Dressing location: right knee - Staff to ensure pillow between legs when repositioning. - Wound assessment/measurement performed weekly/PRN by Wound Care Team. If resident is unavailable, assessment will be completed at earliest availability. - Wound care treatment to be performed by Wound Care Team/Nursing as ordered by MD/NP (Medical Doctor/Nurse Practitioner). R58's care plan documents: (Resident) has impaired skin integrity, as evidenced by unstageable pressure injury to right elbow (lateral), present on return from LOA (Leave of Absence) 3/6 - initiated 3/7/2023 (Resident) has impaired skin integrity, as evidenced by unstageable pressure injury to right elbow, acquired at facility 1/13. Now 2 separate areas upon return from LOA (leave of absence) 3/6, site is now right elbow (medial). On 5/5, 2 elbow wounds communicate as slough breaking down (anticipated) and will be followed as 1 - Date Initiated 1/13/23, revised 5/16/23. Interventions include: - Nursing to monitor dressing integrity with each resident encounter and replace dressing if soiled/loose/missing. Dressing location: right elbow - Resident's arms to be elevated on pillows with repositioning - Sharps debridement to be performed as needed by [named clinic] NP (Nurse Practitioner) for wound bed preparation. - Wound assessment/measurement performed weekly/PRN by Wound Care Team. If resident is unavailable, assessment will be completed at earliest availability. Record review of R58's pressure injuries: Current stage 4 pressure injury to coccyx present on admission. Current stage 3 pressure injury right knee. Current stage 4 pressure injury right elbow. Previous SDTI (Suspected Deep Tissue Injury) right elbow - resolved 10/21/22. Previous left ear stage 4 pressure injury - resolved 4/28/23. The facility Skin Observation Tool completed by floor nurses on 12/29/22 and 1/12/23 had nothing marked under the body sites. Surveyor was advised the WCT (wound care team) weekly wound care assessments and measurements are documented on the Skin Only Evaluation form. R58's Skin Only Evaluation form, dated 1/4/23 documents: Right knee, unstageable 1.5 cm (centimeters) x 1.4 x 0.1 necrotic. Resident seen by Wound Care Team for scheduled treatments and head to toe skin check. New unstageable pressure injury noted to right medial knee. Root cause is immobility, heavy perspiration, and pressure from left knee. Pillow to be placed between knees at all times. Surveyor noted although R58's prior care plan included intervention to offload resident to reduce direct pressure on bony prominence's/monitor offloading devices with each encounter to ensure proper positioning, the specific care plan intervention of pillow between knees was not implemented until after the pressure injury was identified. The facility root cause of the pressure injury included heavy perspiration however, there were no care plan revisions related to R58's heavy perspiration. R58's Skin Only Evaluation form, dated 1/13/23 documents: Right elbow, unstageable 2 x 1.7 x 0.1 slough. Resident seen by Wound Care Team for weekly assessment. New superficial unstageable pressure injury to right elbow. Root cause is increased moisture from perspiration and UE (upper extremity) edema. Arms to be elevated on pillows and tx (treatment) order received. Surveyor noted R58's prior care plan included intervention to offload resident to reduce direct pressure on bony prominences/monitor offloading devices with each encounter to ensure proper positioning. The facility was aware R58 had a previous SDTI to the right elbow in October 2022, however the specific care plan intervention to elevate arms on pillows was not implemented until another pressure injury developed on the right elbow. In addition, the facility identified the root cause of the pressure injury to be from increased moisture from perspiration and upper extremity edema however, there were no care plan revisions related to moisture, perspiration, or edema. Weekly wound assessments and measurements were completed by the WCT weekly. Treatments were changed accordingly. R58's Skin Only Evaluation form, dated 3/3/23 documents: Right knee 1.9 x 2.1 x 0.2 slough, unstageable Right elbow 1.2 x 3.3 x 0.1 slough, unstageable Resident seen by Wound Care Team for weekly assessment. All wounds showing slight improvement. Eschar to right elbow & right knee unstable - debrided by NP and hydrofera blue added to right knee tx (treatment). R58's Skin Only Evaluation form, dated 3/7/23 (readmit from hospital) documents: Right knee 2.2 x 2.2 x 0.1 slough, unstageable R (right) elbow medial 1.2 x 0.8 x 0.1 slough, unstageable R elbow lateral 1.4 x 1.1 x 0.1 slough, unstageable Resident seen by Wound Care Team for skin assessment upon return from LOA (leave of absence-hospitalization). Skin remains impaired, evidenced by stage 4 pressure injuries to coccyx & left ear, and unstageable pressure injuries to right elbow (medial/lateral), right 1st finger, and right knee, all present on re-admission. Surveyor noted the facility Skin Only Evaluation on 4/7/23 documented the right knee pressure injury was assessed to be a stage 3 pressure injury (full thickness skin loss with granulation tissue present) from prior assessments as an unstageable pressure injury. Measurements were 2.2 x 2.4 x 0.1. R58's Skin Only Evaluation form, dated 5/5/23 documents: Right knee 1.9 x 1.7 x 0.1, granulation Right elbow 1.8 x 3.1 x 0.3, slough Resident seen by Wound Care Team for weekly assessment. All wounds appear stable. Right elbow wounds now communicate d/t (due to) autolytic debridement of slough (anticipated) and will be followed as 1 wound. New tx order received. Surveyor noted the facility Skin Only Evaluation on 5/12/23 documented the right elbow was changed to a stage 4 pressure injury (full thickness tissue loss from prior unstageable assessments.) Surveyor noted despite the decline in the condition of the elbow pressure injury, the facility made no changes to the care plan to prevent worsening or to promote healing of the pressure injury. R58's Skin Only Evaluation form, dated 5/19/23 documents: Right knee stage 3, 1.9 x 1.5 x 0.1 Right elbow stage 4, 2.7 x 3 x 0.4 Weekly assessment completed by Wound Care Team. Right elbow wound larger with more bone exposed. No visible signs of infection- NP ordered xray to r/o (rule out) osteo (osteomyelitis). All remaining wounds improved. See Wound NPs visit note for further assessment details. WCT will continue to follow. Nursing to notify WCT of any new concern or change in skin condition. R58's Radiology report dated 5/22/23 documented: No radiographic evidence of osteomyelitis seen. R58's Skin Only Evaluation form, dated 5/26/23 documents: Right knee, stage 3, 2 x 2 x 0.1, slough Right elbow, stage 4, 2.7 x 3.6 x 0.3, slough Resident seen by Wound Care Team for weekly assessment. Right elbow is stable - undermining present d/t (due to) autolytic debridement of slough. Coccyx improving and right knee stable. No signs indicating possible infection noted. Braden score 9. Risk factors remain unchanged and include: Age, s/p (status post) ICH (intracranial hemorrhage) with left hemiplegia/hemiparesis, seizures, vascular dementia, ventilator dependence, immobility, contractures, incontinence, and pain. Interventions in place and include: every 2 hour turning/repositioning (dependent), offloading with pillows, heel boots as resident tolerates, alternating pressure mattress, pain management, incontinence cares, and weekly skin assessment by nursing. Resident does not appear receptive to any education at this time. WCT will continue to follow. Nursing to notify WCT of any new concern or change in skin condition. R58's Skin Only Evaluation, dated 6/2/23 documents: Right knee 2.2 x 1.9 x 0.1, slough Right elbow 2.5 x 3.3 x 0.3, slough On 5/30/23, at 9:54 AM, Surveyor observed R58 lying in bed on his back. Surveyor noted R58 to be on an air mattress and wearing Prevalon boots on both feet. R58's left arm was elevated on a pillow and his right arm was lying directly on the bed next to the residents' body. R58's right knee was bent and resting directly on his left knee with no pillow or offloading device to prevent pressure from bone on bone of the knees. Surveyor observed R58's right elbow wrapped with Kerlix dated 5/26 with the initials WCT. Surveyor observed a pink foam dressing on his right medial knee dated 5/26 with initials WCT. Surveyor observed the knee dressing had drainage shadowing 75% of the dressing. Surveyor noted R58 had not had a dressing change to these areas in 4 days despite stage of wounds and physician orders to complete treatments/dressing changes every Monday Wednesday and Friday and as needed. The facility did not complete treatments and dressing changes on Monday 5/29 as ordered. On 5/30/23, at 12:10 PM, Surveyor observed a facility Respiratory Therapist (RT) standing next to R58's bed for a few seconds before she left the room. Surveyor observed R58 to be in the same position as previously observed: Lying in bed on his back, left arm on pillow, right arm remains on bed next to body. Right knee bent and resting directly on the left knee with no pillow to prevent pressure of knees. Same Kerlix dressing on right elbow dated 5/26, same dressing on right knee dated 5/26. Although R58's care plan interventions include a pillow between legs and pillows under arms, R58 did not have these interventions in place and the RT did not reposition or ensure the interventions were in place before leaving the room. On 5/30/23, at 1:59 PM, Surveyor observed R58 to be in the same position as previously observed: Lying in bed on his back, left arm on pillow, right arm remains on bed next to body. Right knee bent and resting directly on the left knee with no pillow to prevent pressure of knees. Same Kerlix dressing on right elbow dated 5/26, same dressing on right knee dated 5/26. On 5/30/23, at 2:13 PM, Surveyor observed R58 to be in the same position as previously observed: Lying in bed on his back, left arm on pillow, right arm remains on bed next to body. Right knee bent and resting directly on the left knee with no pillow or offloading device to prevent bone on bone pressure of knees. Same Kerlix dressing on right elbow dated 5/26, same dressing on right knee dated 5/26. Review of R58's May 2023 Treatment Administration Record documents: Cleanse coccyx wound with Puracyn, apply collagen particles, gently pack with opticell, cover with super absorbent, and secure with bordered foam dressing. Change MWF (Monday, Wednesday, Friday) and PRN. One time a day every Mon, Wed, Fri. Cleanse right elbow wound with Puracyn, apply Anacept gel to wound bed, place oil emulsion over exposed bone, then cover with hydrofera blue foam, followed by super absorbent, and secure with bordered foam dressing and light kerlix. Change MWF and PRN. One time a day every Mon, Wed, Fri Cleanse right knee wound with Puracyn, apply collagen powder, cover with oil emulsion, followed by bordered foam dressing. Change MWF and PRN. One time a day every Mon, Wed, Fri. Surveyor noted the above treatments were not signed out as having been completed on Monday, 5/29/23. On 5/31/23, at 7:42 AM, Surveyor observed R58 lying in bed on his back, wearing Prevalon boots on both feet, a pillow between his knees and under his right arm, his left arm was resting on the bed. Surveyor noted a new Kerlix dressing on the right elbow and new pink foam dressing on the right knee, both dated 5/31 with initials WCT. On 5/31/23, at 9:32 AM, Surveyor observed R58 to be in the same position as previously observed: Lying in bed on his back, wearing Prevalon boots on both feet, pillow between knees and under right arm, left arm resting on the bed. On 5/31/23, at 11:13 AM, Surveyor observed R58 to be in the same position as previously observed: Lying in bed on his back, wearing Prevalon boots on both feet, pillow between knees and under right arm, left arm resting on the bed. Surveyor noted R58 continues to have a pressure injury to the coccyx that is not being offloaded On 5/31/23, at 11:30 AM, Surveyor observed R58's room door was closed. On 5/31/23, at 12:30 PM, Surveyor observed R58 lying on his back, slightly turned to left side, wearing a new gown. His right arm was elevated on a pillow, left arm was on the bed. Prevalon boots on both feet. Surveyor noted there was no pillow between his knees to prevent bone on bone pressure. R58's right knee was bent and resting directly on the left knee. On 5/31/23, at 12:51 PM, Surveyor spoke with facility Wound Care Nurse (WCN)-K to discuss R58's pressure injuries. Surveyor asked how she thought the right knee pressure injury developed. WCN-K stated: From knee-on-knee pressure and probably moisture from sweating. Surveyor asked how she thought the right elbow pressure injury developed. WCN-K stated: The same, from pressure and sweating, and also he gets increased edema in that arm when positioned on that side. Surveyor reviewed the care plan interventions of a pillow between the knees and pillow under arms were implemented after the pressure injuries was identified. Surveyor asked why a pillow was not utilized prior to the development of the pressure injuries? WCN-K stated: I can't say if one was used or not, I know it is now. Surveyor advised WCN-K of observations on 5/30/23 - no pillow between knees, with the knees resting directly on each other, right arm lying on bed/not offloaded, no change of position for greater than 4 hours. Surveyor asked how often R58 should be repositioned. WCN-K stated: Well anyone at risk we say every 2-3 hours, but for him, because he has wounds, he should be repositioned at least every 2 hours minimum. We have educated and told them (referring to aides and nurses) many, many times about repositioning, and that just because they're on an air mattress, they still have to be repositioned at least every 2 hours. WCN-K reported the wound care team does all treatments Monday through Friday, and nurses are responsible for doing treatments on weekends, holidays or if the dressing falls off. Surveyor advised WCN-K of observation on 5/30/23 of right elbow and right knee dressings dated 5/26. WCN-K stated: Apparently the treatment wasn't done on Monday (5/29). WCN-K reported she did the dressings this morning (5/31) and thought the wounds looked better. She reported decreasing the treatments to twice weekly dressing changes. Surveyor asked what time she did the treatment this morning. WCN-K stated: We usually try to get scheduled treatments done early. He was done probably between 6-6:30 AM. Surveyor advised WCN-K of observation R58 in same position from 7:42 AM - 11:13 AM. WCN-K stated: My guess is he's still in the same position as I left him this morning. On 5/31/23, at 3:10 PM, Surveyor advised Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B of observations and concern related to R58 lack of repositioning, not having care plan interventions in place and treatment not completed as scheduled. On 6/1/23, at 11:28 AM, Surveyor spoke with NHA-A and DON-B. Surveyor asked who was responsible for skin checks in between weekly WCN assessments. DON-B reported the floor nurses and nurse managers can assist with skin checks. DON-B reported the expectation is the nurse generally looks for new issues and does not document existing issues. Surveyor asked if the facility would expect Certified Nursing Assistants (CNA) to do skin checks. DON-B reported shower sheets have an area to address skin, and CNAs should document any concerns, sign and give to the floor nurse who also signs, then give to Nurse Manager to review before they are scanned in (to the electronic medical record). Surveyor asked what the facility policy for overall assessment and monitoring of residents' skin is. DON-B reported a skin assessment is done on shower days, But everyone is of course looking at residents' skin when providing cares or turning/repositioning, essentially we are always assessing skin in a sense. If the aides find any areas concerning, they are to notify the nurse immediately. Surveyor was advised the facility identified the root cause of R58's elbow and knee pressure injuries to be from perspiration and/or edema and noted there were no care plan revisions related to the identified root cause. DON-B reported she would have to look. On 6/5/23, at 8:19 AM, Surveyor met with Medical Doctor (MD)-L with VP-F present. MD-L stated: As far as the moisture, we wouldn't want to pad or cover the area for protection - that would cause increase moisture. We would want to just offload bony prominences. Caring for the moisture and sweating would just fall under normal cares, keeping him clean and dry - we wouldn't specifically care plan this, it would be done with cares. Surveyor advised the facility root cause of the pressure injuries listed perspiration, heavy sweating, and moisture, yet there was no evidence of interventions to address this issue. MD-L stated: That's because it's not something we would normally care plan. It would fall under normal cares for the resident. On 6/5/23 the facility provided a statement written by MD-L regarding R58's pressure injuries and R58's comorbidities. MD-L indicates in this statement the most appropriate management for this patient to reduce risk of developing or worsening wounds is appropriate nutrition, air mattress, frequent turning/positioning and off-loading, and management of microclimate. MD-L goes on to indicate R58 is currently on a turning schedule and every 2-4 hours is appropriate. Surveyor noted this is not consistent with the wound practitioners' recommendations and is potentially an even greater amount of time for R58 to not be repositioned. Surveyor also noted if frequent repositioning is important for R58 this area was not individually assessed or implemented as an individualized intervention based upon assessment as the MDS did not assess or indicate a turning/repositioning program for R58 as part of the assessment. MD-L also indicates to manage R58's microclimate, no further or additional measures are recommended other than frequent turning and regular cares to keep skin dry. Surveyor noted with each facility skin only assessment the facility did not assess the surrounding skin tissue to determine if skin was impacted by the microclimate. Surveyor also noted there is no indication the facility assessed for moisture reducing bedding or hospital gowns, room temperature, etc. to alleviate moisture and perspiration. The facility's failure to treat and implement care plan interventions to prevent new pressure injuries created a finding of immediate jeopardy that began on 1/13/23. The Immediate Jeopardy was removed on 6/2/23 when the facility implemented the following: -R58 was immediately evaluated by the wound nurse and all ordered pressure relieving devices immediately put into place and a pain evaluation was competed. -Rounds were completed on all residents to ensure treatments have been completed per physician orders and all orders for pressure relieving devices were in place, and all residents have been turned and repositioned -A Braden assessment was completed on all Residents -All Residents identified to be at high risk for skin breakdown were reviewed to ensure appropriate preventative skin breakdown measure are in place. -Care plans were reviewed for all Resident at risk for skin breakdown or with actual skin breakdown to ensure appropriate interventions were in place. -An ad hoc QAPI meeting was held to review the Immediate Jeopardy removal plan. -Education was given to the Director of Nursing, nursing administration, Nursing Home Administrator, Assistant Administrator, and all managers on the facility policy and procedure on Pressure Ulcer Prevention and standards of practice for treatment and turning and repositioning with a follow up posttest. -Education was provided to all licensed nurses on the standards of practice related to following physician orders for treatments, ensuring residents plan of care is followed, resident turning and repositioning and pressure ulcer prevention policy and procedure. -Education was provided to all licensed nurses on how to appropriately complete weekly skin observations, identify new area with a posttest completed. -Education initiated for all Certified Nursing Assistance related to the facility policy and procedure for Pressure Ulcer Prevention, standards for practice for turning and repositioning, following resident [NAME] to ensure preventive skin interventions are in place, and identification of any skin area noted and reporting to their nurse with a posttest required. -A Performance Improvement Tool was developed to monitor compliance with following physician orders, ensuring turning and repositioning is completed, and preventative devices are in place. -Nursing administration team will review weekly skin observations and the results will be forwarded to QAPI committee for review. -Department managers that participate in daily Angel Care rounds will monitor repositioning, ensuring pressure relieving devices are in place and visible dressings are clean, dry, and dated appropriately, during rounds. The deficient practice continues at a D (potential for harm/isolated) based upon the following example for R77 and the residents at risk for pressure injuries residing in the facility. 2.) R77 was admitted to the facility on [DATE] with diagnosis that included Aphasia, and Schizophrenia. R77 was admitted to the facility with a stage 3 pressure injury which had healed at the time of the survey. R77's Quarterly Minimum Data Set (MDS) dated [DATE] was reviewed and indicated R77 was at risk for developing pressure injuries. R77's Brief interview for Mental Status was a score of 0, indicating she has a severe cognitive deficit. On 6/1/23 R77's Braden Scale for Predicting pressure Ulcer Risk dated 5/24/23 was reviewed and indicated R77 scored a 9 (very high risk). On 5/30/23 R77 was observed in bed at 10:30 AM, 12:30 PM and 2:15 PM. R77's heels were observed to be directly on the mattress and no device to elevate her heels was observed in her bed. In R77's closet a pair of pressure relief boots were observed on the floor of the closet. R77's heels were observed to be free from redness or pressure injuries. On 5/31/23 R77 was observed in bed at 8:30 AM, 10:30 AM and 2:00 PM. R77's heels were observed to be directly on the mattress and no device to elevate her heels was observed in her bed. In R77's closet a pair of pressure relief boots were observed on the floor of the closet. R77's heels were observed to be free from redness or pressure injuries. On 5/31/23 R77's current care plan titled Risk for impaired skin integrity related to limited mobility, incontinence and altered nutrition with a start date of 4/21/22. Interventions for R77 included: Offload resident to reduce direct pressure on bony prominence's. Utilize pillows to keep heels floated when possible start date 4/21/22. On 6/1/23 at 1:14 PM Director of Nurses-B was interviewed and indicated that R77 should have her heels offloaded while in bed. The above findings were shared with the Administrator -A and Director of Nurses-B at the daily exit meeting on 6/1/23 at 3:00 PM. Additional information was requested if available. None was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure resident's at risk for falls had safety interven...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure resident's at risk for falls had safety interventions in place for 2 (R89 and R77) of 5 resident reviewed for falls. R89 has a history of falls and care planned fall interventions (i.e. floor mat, gripper socks, body pillow and scoop mattress) were not observed in place. R77 has a history of falls and floor mat was not observed in place one day of survey and there was metal sticking out from vent. Findings Include: The facility policy, entitled Fall Management, dated 9/1/2022, states, Fall Prevention is achieved through an interdisciplinary approach of managing risk factors and implementing appropriate interventions to reduce risk for falls. Potential interventions may include exercise, environmental modifications, medications, assistive devices, footwear, etc. Develop a plan of care to include general and specific interventions to reduce fall risk. Response to a resident fall: Complete a root cause analysis and determine an intervention based on the root cause. Implement interventions (immediately) after the fall. As the investigation continues the root cause analysis may trigger additional interventions to resident plan of care. Update the care plan and CNA (Certified Nursing Assistant) communication form with new interventions. 1.) R89 was admitted on [DATE] with diagnoses that include unspecified dementia, muscle weakness, unspecified abnormalities of gait and mobility, unspecified lack of coordination, chronic respiratory failure, Parkinson's disease and repeated falls. R89 was admitted to hospice on 5/6/23. R89's Significant Change Minimum Data Set (MDS) assessment dated [DATE] assesses R89's Brief Interview of Mental Status score to be 00 which indicates R89 is severely cognitively impaired; R89's bed mobility to be extensive assistance with one-person physical assist and transfer status as total dependence with two + persons physical assist. R89's admission MDS dated [DATE] assesses R89 did have a fall within the last 2-6 month prior to admission/entry or reentry. R89's risk for falls care plan dated 11/23/22 documents the following interventions: -body pillow to side ordered to assist resident with safe positioning in center of bed, date initiated 12/01/22; -keep bed in lowest position when not providing cares, date initiated 12/01/22; -ensure proper footwear when OOB (out of bed) gripper socks or shoes, date initiated 11/23/22; -mat on floor next to side of bed date initiated 2/9/23. R89's Certified Nursing Assistant [NAME] dated 6/1/23, documents under Safety section: 2/14/23-scoop mattress to bed and fall-2/8/23 mat on floor next to side of bed. Documented under the Devices/Interventions section is body pillow to side ordered to assist with safe positioning in center of bed. R89's fall risk evaluation was completed on 2/8/23 which assessed R89 to be at risk for falls. R89 experienced a fall on 2/4/23 where R89 slid out of bed trying to put socks on. Interventions updated to included bed in low position with fall mat to side of bed. R89 experienced a fall on 2/8/23 where R89 was found on the floor lying on his stomach. Root cause analysis documents the resident moved to that unit earlier in the day and that R89 can often be confused to time and place at baseline. R89 has poor safety awareness. Intervention is to include floor mat. Surveyor notes that there is no mention of a floor mat in place prior to fall despite being an intervention identified after the 2/4/23 fall. On 2/14/23 R89's medical record documents R89 was found face down on floor mat next to bed. Body pillow was in place at the time of the fall, bed in lowest position and mat in place. Root cause of fall for R89 is progressing confusion related to dementia and Parkinson's. New intervention is to include a scoop mattress. On 05/30/23, at 09:37 AM, Surveyor observed R89 laying in a low bed with no floor mat next to bed and no body pillow. R89 was on an air mattress not a scoop mattress. On 05/31/23, at 07:42 AM, Surveyor observed R89 in a low bed asleep. There was no body pillow present on the bed. R89 was on an air mattress not a scoop mattress. On 05/31/23, at 08:30 AM, Surveyor observed R89 in the dining room, in a Broda chair, wearing white socks with no grippers. On 05/31/23, at 01:27 PM, Surveyor observed R89 in a Broda chair wearing white socks with no grippers. On 06/01/23, at 08:00 AM, Surveyor observed R89 in a Broda chair wearing white socks with no grippers. On 06/01/23, at 08:05 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-G. CNA-G informed Surveyor that R89 is at risk for falls and that there should be a floor mat when R89 is in the bed and the bed should be in a low position. R89 should also have a body pillow on R89's side to prevent rolling. CNA-G stated that when R89 is up in Broda chair they put on socks. On 06/01/23, at 08:14 AM, Surveyor interviewed CNA-H who informed Surveyor that R89 should have a floor mat, low bed and no body pillow. CNA-H stated that when R89 is up in a Broda chair that they put regular sock on him and no shoes. On 06/01/23, at 09:23 AM, Surveyor interviewed RN Unit Manager-I, who confirmed that R89's current bed was an air mattress. On 06/01/23, at 01:17 PM, Surveyor interviewed Director of Nursing (DON)-B who explained that after a resident has a fall the interdisciplinary team meets at the morning meetings to discuss the fall and suggest interventions. The care plan is updated, and staff are made aware of new interventions. Surveyor and DON-B reviewed R89's fall documented on 2/8/23 which did not mention a floor mat next to R89's bed at the time of the fall. DON-B stated that if the fall mat was there, it should have been mentioned as an intervention in place at the time of the fall in the fall investigation. DON-B explained that she was not here in February when the fall occurred. Surveyor and DON-B reviewed the documentation of the unwitnessed fall that occurred on 2/14/23 in which the root cause was determined to be due to R89's progressing confusion related to dementia and Parkinson's disease. New Interventions include the use of a scoop mattress. DON-B verified R89 was currently not using a scoop mattress and did not know why the new intervention was a scoop mattress as R89 has current pressure injuries and an air mattress is appropriate. DON-B confirmed that if interventions (i.e., gripper socks, body pillow and floor mat) are in the care plan then they should be implemented consistently. On 06/01/23, at 02:58 PM, Surveyor informed Nursing Home Administrator-A, DON-B, [NAME] President of Operations-E and [NAME] President of Clinical Services-F concerns regarding observations of R89's fall prevention interventions inconsistently in place during the survey. On 06/05/23, at 10:49 AM, VP of Clinical Services- F informed Surveyor that an air mattress with bolsters was ordered, all the white socks were removed from R89's bedroom and only gripper socks are available, and that staff will be retrained on how to find resident information in the care plan and [NAME]. 2.) R77 was admitted to the facility on [DATE] with diagnoses that included Aphasia, and Schizophrenia. R77's Quarterly Minimum Data Set (MDS) dated [DATE] was reviewed and indicated R77 did not have any falls during the look back period. R77's Brief interview for Mental Status was a score of 0, indicating 77 has a severe cognitive deficit. On 6/1/23 Surveyor reviewed R77's Fall risk assessment dated [DATE] which indicated R77 was at moderate risk for falls. On 5/31/23, R77 was observed in bed at 8:30 AM and 10:30 AM. R77's fall mat was not next to her bed but propped up on her closet. On the right side of R77's bed near the floor was a piece of metal sticking out from the floor vent approximately 6 inches long by 3 inches wide. This could possibly cause injury to R77. On 5/31/23, R77's current care plan titled High risk for falls related to history of falls, weakness and diminished safety awareness dated 4/21/22 was reviewed. Interventions for R77 included: floor mat next to bed on left side, date initiated 5/16/22. On 6/1/23, at 1:14 PM, Director of Nurses-B was interviewed and indicated that R77 should have her mat next to her bed while she is in bed. On 6/1/23, at 1:10 PM, Administrator-A was interviewed and indicated it could not be determined when the metal was placed on R77's vent near the floor. The above findings were shared with the Administrator -A and Director of Nurses-B at the daily exit meeting on 6/1/23 at 3:00 PM. Additional information was requested if available. None was provided.
Apr 2023 7 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to protect the resident's right (R9's right) to be free...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to protect the resident's right (R9's right) to be free from sexual abuse by R10 of 6 sampled residents reviewed. On 3/5/23 R10 was observed in R9's room, while R9 was sleeping and partially disrobed. R10 was observed to be standing next to R9's bed and watching her sleep. Licensed Practical Nurse (LPN) K wrote a nurses note of her observation and reported her concerns that R10 should not be in R9 room and questioned why was R10 watching R9 sleeping. LPN K told LPN J her concerns and LPN J, who was also concerned with R10's behavior, told LPN K to report it to the supervisor. LPN K reported this concern to RN Supervisor I. Certified Nursing Assistant (CNA) N, who also observed R10 in R9's room while R9 was sleeping was concerned with R10's behavior. RN Supervisor I stated she didn't find the behavior unusual and stated she couldn't prevent R10 from walking around the facility, RN Supervisor I did not report this incident to administration. The facility did not investigate this further to determine why R10 was on the second floor of the facility and in R9's room while R9 was sleeping. R10 resides on the 1st floor of the facility. On 3/26/23 R10 was observed to be sucking on R9's breast, in the activity room. The facility separated the residents and placed R10 on 15-minute checks. The facility investigation revealed R9 expressed she did not like R10's sexual behavior and did not want it to occur again. The facility investigation also revealed the police were not called until 3/27/23. The facility's failure to investigate the 3/5/23 incident to understand what happened on 3/5/23 when 3 staff expressed concern about the incident lead to a failure to potentially safeguard R9 and assess possible need for increased supervision of R10. The facility did not further assess to determine why R10 was in R9's room while she was sleeping and partially undressed. During the Survey, facility administration insisted R9 and R10 were friends and nothing unusual happed on 3/5/23 despite the facility not completing a thorough investigation or a root cause analysis into the incident. The facility did not further assess R9 or R10 following the 3/5/23 incident to determine their ability to consent or understand relationships or sexual relations despite the facility insisting they were friends. The facility did not keep R9 safe from sexual abuse on 3/26/23 when R10 engaged in sucking on R9's breast in the activity room. This created a finding of immediate jeopardy that began on 3/26/23. Surveyor notified NHA (nursing home administrator) A of the immediate jeopardy on 4/12/23 at 11:45 p.m. The immediate jeopardy was removed on 4/14/23. However, the deficient practice continues at a scope/severity of (scope/severity) E (potential for harm/pattern) as the facility continues to implement its action plan. Findings include: The facility's policy Protection of Residents during Abuse Investigations dated September 2022 indicates: Sexual Abuse 1. Sexual abuse is non-consensual sexual conduct of any type with a resident. Sexual abuse includes, but is not limited to: a. Unwanted intimate touching of any kind especially of breasts or perineal area; b. All types of sexual assault or battery, such as rape, sodomy, and coerced nudity; c. Forced observation of masturbation and/or pornography; and d. Taking sexually explicit photographs and/or audio/video recordings of a resident(s) and maintaining and/or distributing them (e.g posting on social media). This would include, but is not limited to, nudity, fondling, and/or intercourse involving a resident. 2. Generally, sexual contact is nonconsensual if: a. The resident appears to want the contact to occur, but lacks the cognitive ability to consent; b. The resident does not want the contact to occur; c. The resident is sedated, is temporarily unconscious, or is in a coma; or d. Consent is obtained through intimidation, coercion or fear, whether it is expressed by the resident or suspected by staff. 3. Any forced, coerced or extorted sexual activity with a resident, regardless of the existence of a pre-existing or current sexual relationship, is considered to be sexual abuse. 4. Residents have the right to engage in consensual sexual activity. However, anytime there is a reason to suspect that a resident may not have the capacity to consent to sexual activity, the facility will take steps to ensure that the resident is protected from abuse, including evaluation whether the resident has the capacity to consent to sexual activity. R9 was admitted to the facility on [DATE] with diagnoses of bipolar, CVA (cerebral vascular accident) dysphagia, aphasia and type 2 diabetes. R9 has a legal guardian appointed. R9's quarterly MDS (minimum data set) dated 2/22/23 indicate a BIMS (brief interview for mental status) score of 10, which indicates moderate cognitive impairment. It also indicates R9 needs extensive assistance with bed mobility, dressing and hygiene. R10 was admitted to the facility on [DATE] with diagnoses of incomplete quadriplegia, type 2 diabetes and alcohol abuse. R10 was his own decision maker. R10's significant change MDS dated [DATE] indicate R10 has a BIMS score of 15, which indicates R10 is cognitively intact. It also indicates R10 needed limited assistance with walking and bed mobility and needed supervision with dressing and hygiene. On 4/10/23, at 9:12 a.m., Surveyor observed R9 in her room dressed and in her Broda chair. R9 was not receptive to Surveyor attempts to speak to R9 and Surveyor was unable to understand R9. Surveyor observed on 4/10/23, R9's room is located down a long hallway and around the corner. R9's room is across from the activity/dining room for the 2nd floor. R9 resides in a room without a roommate. R10 resides on the first floor. Review of a nurse's note dated 3/5/23, 14:50 (2:50 PM) indicates R10 was observed, in R9's room, standing with his walker next to R9's bed, while R9 was sleeping in bed. The nurse's note indicates R9 had a sheet over her with gown partly off due to BM (bowel movement) being present on gown and R9 had a brief on. The note continues to indicate that R10 was told to leave the room and that R10 should not be in R9's room. R10 apologized and left the room. The nurses note indicates the supervisor was made aware. The nurse's note dated 3/26/23 indicates CNA H observed R9 and R10 in the dining room. CNA H indicated he observed R9 with her shirt up and R10 sucking on R9's breast. Surveyor reviewed the facility investigation into this sexual incident. The facility investigation dated 3/26/23 indicates on Sunday, March 26th, after the activity (word list) was completed in the [NAME] activity room on the 2nd floor (CNA H) during his rounds around 2:45 pm, found R9 and R10 in the [NAME] activity room on the second floor. CNA H stated as he walked in (R9's 2nd floor room), R9 was not in her room. CNA H began to look for R9 and later found her in the activity room on the second floor with R10. CNA H stated he saw R9 holding up her shirt and R10 was being inappropriate with R9, precisely sucking her breast. R9 saw CNA H and CNA H indicated R9 was smiling; CNA H stopped them and notified the nurse. The investigation indicates R9 and R10 were separated and R9 was moved to her room. The investigation indicates no other residents were in the activity room at the time. The investigation indicates R10 was placed on 15-minute checks immediately after the incident. The investigation indicates the police were not immediately called but were called the following day on 3/27/23. (Cross-reference F609). The medical record indicates R10 was taken by the police on 3/27/23 and released from jail on 3/31/23. The medical record indicates R10 was not allowed back to the facility. The facility conducted skin checks on all non interviewable residents and other residents were interviewed to determine if anyone else was harmed. Medical Director M was in the facility, on 3/26/23, at the time of the incident. Medical Director M's progress note dated 3/26/23 indicates she evaluated R9 shortly after the incident with R10. Medical Director M's note indicates R9 stated R10 was sucking on her breast and denies R10 touched any other part of her body. The note indicates R9 told Medical Director M that R9 did not like or want it and admits R9 did not ask R10 to stop. R9 stated she did not want it to occur again and did not want to see R10 again. The note indicates R9 denies feeling unsafe or afraid but did admit to feeling anxious, but it is unclear if R9 was anxious about the situation or the questions/conversations. R9 also indicated this had not happened prior. Medical Director M's examination revealed no bruising or physical trauma noted. Medical Director M's note also indicates R9 was able to recall the events consistently, but it is unclear at this time if she can consent to sexual activities as she may not fully comprehend the consequences of her actions. Interview with R10 indicates R10 denied sucking R9's breast and was just helping her pull her shirt down. On 4/11/23, at 10:45 a.m., Surveyor interviewed Social Service Director (SSD) L. Surveyor asked SSD L if an assessment was completed for R9 and/or R10 regarding their ability to consent to a sexual relationship prior to the 3/26/23 incident. SSD L stated an assessment for consent was not completed. SSD L stated she completed a BIMS on R9 after the 3/26/23 incident and R9 scored 13 (cognitively intact). SSD L stated not everyone knows how to communicate with R9 and they need to take their time when communicating with R9. SSD L stated she communicated with R9 after the incident and R9 indicated she was fine and had no trauma as a result of the 3/26/23 incident. The facility completed interviews with staff regarding R10's behavior. CNA N's statement dated 3/29/23 indicates: Question: Did you ever see resident go into anyone's room? CNA N answer: Caught him 2 weekends ago standing over (R9) on AM shift and she was sleeping. He didn't touch her just looking at her. Told (LPN K). After that next day (R10) came back up there and (CNA N) told him to go back downstairs. When aide addressed him, he (R10) acted like he couldn't speak English and went back downstairs. After that saw him in the hallway but not in anyone's room. Question: Have you ever heard of the resident talking or being inappropriate with staff or residents? CNA N answer: No Question: Do you have any concerns with this resident? CNA N answer: Absolutely Resident (R10) shouldn't be upstairs and he shouldn't be up there with her (R9) On 4/11/23, at 12:30 p.m., Surveyor interviewed CNA N regarding his 3/29/23 statement. Surveyor asked CNA N if he was concerned when he found R10 standing over R9's bed. CNA N stated he was concerned because R9 was sleeping and often disrobes/undresses so R10 had no business in R9's room. CNA N stated even after being caught standing over R9 while she was sleeping, R10 would sneak upstairs. Surveyor asked CNA N if R10 had friends upstairs. CNA N stated R10 did not have any friends but would sometimes hang out with a male resident from the 2nd floor. The male resident resided on the other side of the building far from R9's room. CNA N stated there was no reason for R10 to be near R9. Surveyor asked CNA N if he told anyone about his observation of R10 and CNA N stated he told LPN K. The facility did not obtain an interview with LPN K regarding R10's behavior. On 4/11/23, at 12:45 p.m., Surveyor interviewed LPN K. Surveyor asked LPN K if she remembers the incident where CNA N told her that R10 was observed standing over R9 while she was in bed. LPN K stated she doesn't remember CNA N speaking to her but remembers around March 5th, LPN K's own observation of R10 standing over R9 while she was in bed sleeping. LPN K stated R10 usually was found eating lunch on the 2nd floor dining room or just hanging out in the dining room. LPN K stated she didn't think anything of R10 being upstairs on occasion until she observed him in R9's room. LPN K stated when she observed him in R9's room she told R10 he needed to leave the room and that he shouldn't be in R9's room. LPN K stated after finding R10 in R9's room she kept a closer eye on R10 if he was on the 2nd floor. LPN K stated this incident created a red flag regarding R10's behavior. LPN K stated she told RN Supervisor I of her concerns immediately. The facility obtained LPN J's statement on 3/30/23 regarding R10's behavior Question: Did you ever see resident go into anyone's room? LPN J answer: Yes .knew from (name of staff LPN K), then I started watching him closer. Stays in dining room north hall Question: Have you ever heard of the resident talking or being inappropriate with staff or residents? LPN J answer: No Question: Do you have any concerns with this resident? Yes, he spent extended time down that hallway. I assumed everyone knew what was going on.It's creepy to me because why does he keep going down there especially with her (R9) taking off her clothes coming in the hallway like she does all the time. On 4/11/23 at 2:15 p.m. Surveyor interviewed LPN J. LPN J stated LPN K told her that she found R10 in R9's room just standing over R9 while she was sleeping. LPN J stated she told LPN K that she needs to report that to the supervisor. LPN J stated she works on the other hall (hall opposite R9's hallway) but when she heard about R10 being in R9's room, she paid more attention to him. LPN J stated R9 isn't in her right mind and is known to masturbate and disrobe so R10 doesn't need to be down the hallway R9 resides. The facility interviewed RN Supervisor I on 3/29/23 regarding R10's behavior Question: Did you ever see resident go into anyone's room? RN Supervisor I answer: No Question: Have you ever heard of the resident talking or being inappropriate with staff or residents? RN Supervisor I answer: No Question: Do you have any concerns with this resident? RN Supervisor I answer: No On 4/12/23, at 8:10 a.m. Surveyor interviewed RN Supervisor I. Surveyor asked RN Supervisor I if she remembers the sexual incident with R9 and R10 on 3/26/23. RN Supervisor I stated she didn't hear about this incident. Surveyor asked RN Supervisor I does she remember LPN K telling RN Supervisor I her concerns regarding observing R10 standing beside R9's bed while R9 was sleeping. RN Supervisor I stated she remembers that conversation. RN Supervisor I stated she felt it was harmless and felt LPN K just didn't want R10 up on the 2nd floor. RN Supervisor I stated R10 walks all over the facility and had no concerns with R10. Surveyor reviewed R10's care plan and it does not indicate any increase supervision after the 3/5/23 observation. The facility does not have any investigation or root cause analysis related to the 3/5/23 observations of R10 in R9's room. Surveyor reviewed R9's care plan and it does not indicate R9 tends to disrobe/remove clothes and masturbates. The care plan does not indicate any privacy or safety measures have been put in place because R9 disrobes and masturbates. On 4/11/23, at 2:30 p.m. during the daily exit meeting with Director of Nursing (DON) B, Nursing Home Administrator (NHA) A and VP of Operations D, Surveyor explained the concern that on 3/5/23 R10 was observed in R9's room and the three staff involved (CNA N, LPN K and LPN J) were concerned about R10's behavior. There is no evidence this incident was investigated, there was no facility self-report and there was no increase in supervision for R10, in turn R10 was able to roam the 2nd floor and sexually assault R9 on 3/26/23. Surveyor also explained the concern the police were not called immediately, and this self-report was not reported to the state agency within 2 hours of the discovery. Surveyor also explained there is no evidence R9 and R10 had an assessment regarding the ability to consent to a sexual relationship. R9 did not have a trauma history assessment performed prior to the incident or after the incident. (Cross-reference F745). VP of Operations D stated in their opinion R9 and R10 were friends and so an assessment to consent to a sexual relationship was not needed. Surveyor asked for evidence of this friendship. Surveyor explained the interviews conducted with staff indicate there was no friendship between R9 and R10. VP of Operations D indicated R9 was seen smiling during the incident, implying it was consensual. Surveyor explained R9 told Medical Director M that she did not like or want the interaction with R10 and did not want to see R10 again. VP of Operations D continued to indicate R10 was just a friendly guy and had many friends including R9 without providing or sharing any evidence of these friendships. VP of Operations D indicated she didn't feel the 3/26/23 incident was abuse because R9 had a smile on her face when found and VP of Operations D stated R9 didn't say no despite having no knowledge of what led up to R10 engaging a sexual event with R9. VP of Operations D stated that no staff indicated through interviews that they were concerned with R10's behavior on 3/5/23 when R10 was found in R9's room. Surveyor explained the facility interviews indicate LPN J and CNA N had concerns with R10's behavior when interviewed by the facility and no follow up/investigation into the documented concerns was noted. Surveyor also explained LPN K was not interviewed by the facility but indicated when interviewed by Surveyor she was concerned by R10's behavior and even wrote a nurses note indicating her concern. VP of Operations D continued to reiterate R9 and R10 were friends and it was not strange for R10 to be standing beside R9, while R9 was in bed sleeping. VP of Operations D indicated R10 probably was checking R9 to see if she was awake. VP of Operations D reiterated she did not feel any of this was abuse. Surveyor reviewed the police report dated 3/27/23. The police report indicates on 3/27/23, the police officer attempted to speak with R9. It indicates R9 was unable to communicate with me and was only able to making (sic) grunting noises. The police report indicates they spoke with R10. R10 told the police he did not have any specific friends or people that he's met in the past 10 months he was at the facility. R10 told the police he likes to go to the activities room upstairs to play games. The police report indicates R9 was initially reported to be nonverbal and non-communicative due to a stroke she previously suffered. She is also diagnosed with bipolar disorder, altered mental status and disruptive mood dysregulation disorder. Due to (R9's) medical and mental health conditions, it was believed she was in a position where she could not give consent for sexual contact. The police report indicates R10 admitted he does not know R9 well and only knows her from attending several activities together. Activities sometimes happen four days a week, but R9 does not attend them all. R10 admitted he does see R9 on a weekly basis and sometimes more than once a week. The statement from R10 to the police officer indicated R10 stated he knows (R9) as she goes to activities a lot and her room is next to activities. (R10) stated he believed her name is (R9's name). R10 was asked if he has ever talked to her before and he responded she cannot talk. R10 stated he was just in the room and wasn't doing anything else. The report continues to indicate: Police Officer V asked (R10) if something took place between him and the female that would make people think that something happened between him and the (R9) and he responded no. R10 stated they were just talking and that sometimes she sits next to him but she cannot talk and sits in a wheelchair. The detective's (Detective W's) narrative on 3/27/23 indicates (Detective W) asked (R10) if ever (sic) has any conversations with (R9). (R10) replied, she cannot talk and that someone needs to push her in her wheelchair. (Detective W) asked him if she (R9) can read or write, and he stated he did not know. (R10) has never had or attempted to have a conversation with (R9). (R10) then told me (R9) can talk but real slow. (R10) again confirmed that he has never talked with (R9). An interview on 3/27/23, at 1640 (4:40 PM) hours indicates (R10) stated he was in the room with a lady in a wheelchair (R9) and a guy named (name of guy) came in the room. R10 then said oh, okay. Bye (name of R9) and that he gave her a kiss on her cheek. (R10) claimed that was all that happened. (R9) is another resident (at the name of the facility) and R10 admitted this interaction took place in the activity room. After the activity residents attended was over, (R10) and (R9) stayed in the room and listened to the radio. (Detective W) asked who (the name of the other resident was named by R10), and he stated he was in the room with them, left to go to his room and then came back to the activity room. Surveyor noted there is no indication in the facility's investigation that they asked how R9 and R10 came to be in the activity room without supervision and when staff last saw the residents. Surveyor noted the facility investigation did not include details to determine if other residents were present or witness etc. The Detective W's interview continues indicating R10 was told an employee was accusing R9 of having her shirt up. (R10) stated she always have (sic) like this and lifted his shirt up to expose his belly. The report indicates R10 was told that an employee observed (R10's) mouth on (R9's) breast. (R10) stated the employee was lying and he has never had sexual contact with (R9). (R10) was asked if he knew that having sexual contact with (R9) would be wrong. (R10) stated Yeah. The detective goes on to tell R10 that she cannot communicate or consent and that she is confined to a wheelchair, (R10) agreed and that she does not have much mobility movement (sic). (R10) again denied kissing or placing his mouth on (R9's) breast and stated another resident named (name of resident) was there with them. (R10) believed (the name of other resident) may have observed him kissing (R9's) cheek. (R10) also claimed it was the first time he had kissed (R9) goodbye. The detective's (Detective W) note dated 3/27/23, at 5:30 p.m. indicates there was an interview with CNA H. It indicates CNA H confirmed he actually saw R10's mouth on R9's breast. CNA H stated when he walked in the room, he thought R10 would immediately stop but R10 did not remove his mouth from R9's breast until CNA H called out and confronted him. CNA H indicated there were no other residents in the room at the time. CNA H informed the detective R9 is able to communicate with someone she is comfortable with and R9 told CNA H that it was R10's idea to kiss R9's breast. The detective note indicates CNA H assisted the detective with R9 when answering the detective's questions. The note indicates with assistance of CNA H, R9 indicated she did not consent to having R10 touching her. R9 also indicated that this was not the first time R10 touched her. R9 again indicated she did not consent to R10 touching her. All of R9's responses were her shaking her head no and responded with saying no to the Detective W's questions. The failure to supervise R10, who had a history of being in R9's room, without R9 being aware R10 was in her room and subsequently on 3/26/23 R10 was observed to be sexually assaulting R9, created a finding of immediate jeopardy. The facility removed the jeopardy on 4/14/23 when it had completed the following: The facility initiated education on the facility's abuse policy and procedure including protecting residents during an investigation. Staff will be tested prior to staring their next shift. Residents with a BIMS score of 8 or above were interviewed. No allegations of abuse were received from residents. Skin evaluations were also completed on all residents with BIMS score of less than 8 with no negative findings. Social Service initiated a record review for all residents to ensure a Trauma informed care evaluation is completed and any triggers are appropriately care planned and added to nursing assistant [NAME]. Care plans will be updated as necessary. A sexuality screen will be completed on all current residents that are able to understand and able to answer the sexuality screening questions appropriately. Based on the outcome of the screening the facility will set up a care plan meeting with the resident's/participants guardian or other legal representative for health care decisions to discuss the resident's expression of sexuality along with the resident/participant. Residents who are incompetent or incapacitated or display diminished capacity to appraise personal conduct and also demonstrate an indicated need for additional sexuality screening based on factor including but not limited to resident interactions, relationship status, ongoing observations and history, the Social Worker/Designee will do an assessment of the residents/participants to consent to sexual activity using the guidelines in the facility Sexuality and Intimacy Policy. Once evaluations are completed a care plan will be developed for the staff to follow and [NAME] will be updated New admissions will have a trauma informed care evaluation completed by Social Services and a care plan will be initiated based on evaluation and [NAME] update. A sexuality screen will be completed on all new admissions that are able to understand and able to answer the sexuality screening questions appropriately. Based on the outcome of the screening the facility will set up a care plan meeting with the resident's/participants guardian or other legal representative for health care decisions to discuss the resident's expression of sexuality along with the resident/participant. New residents who are incompetent or incapacitated or display diminished capacity to appraise personal conduct and also demonstrate an indicated need for additional sexuality screening based on factor including but not limited to resident interactions, relationship status, ongoing observations and history, the Social Worker/Designee will do an assessment of the residents/participants to consent to sexual activity using the guidelines in the facility Sexuality and Intimacy Policy. Once the evaluation is completed a care plan will be developed for staff to follow and [NAME] will be updated. Assistant Administrator and DON were re-educated on the facility's Abuse Policy, including: abuse prevention; safeguarding the resident during a abuse investigation; reporting timeframes and requires under the Elder Justice Act; and timely reporting allegations to the appropriate agencies, including the state survey agency and local police. The Administrator was also educated on the procedure of notifying the [NAME] President of Operations and the Regional [NAME] President of Clinical Services with all allegations of Abuse. Facility staff will receive education on facility policy and procedure related to resident sexuality and intimacy to include any indicators that residents may be entering into a relationship and who and when to report any potential relationship to and when increased supervision may be needed to include a post test. A Performance Improvement Tool has been developed to monitor timely compliance of abuse reporting to state agencies and local law enforcement. The PI tool will be completed by the Director of Operations or the Regional [NAME] President of Clinical services with each state agency reportable to ensure timely notification of law enforcement and timely notification to state agencies for 3 months with results being forwarded to the QAPI committee for any further recommendations and/or resolution. A Performance Improvement Tool has been developed that will monitor compliance with Trauma Informed Care Evaluations for new admission, including care plan and [NAME] updates. PI tool will be completed by the Administrator/Designee Monday through Friday with all new admissions for 30 days, then 2 times weekly for 30 days then monthly for 3 months to ensure Trauma informed evaluation, care plan and [NAME] completed as necessary. Results will be forwarded to the QAPI for any further recommendations and/or resolution. A Performance Improvement Tool has been developed that will monitor compliance with newly admitted residents' ability to understand and consent to sexual activity. PI tool will be completed Monday through Friday by Administrator/Designee for 30 days, then 2 times weekly for 30 days then monthly for 3 months with results being forwarded to the QAPI committee for any further recommendations and/or resolution. A questionnaire has been developed and will be completed by 10 staff members to determine staff knowledge in regards to resident rights to have intimacy, identification of potential relationship, reporting of potential intimacy and increased supervision until capacity for intimacy has been determined, daily Monday through Friday for one month, then 2 times weekly for one month, then monthly for 3 months with results being forwarded to the QAPI committee for any further recommendations and/or resolution. New employees will receive resident sexuality and intimacy education upon hire.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0849 (Tag F0849)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure 1 (R2) of 1 resident's reviewed receiving hospice services ha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility did not ensure 1 (R2) of 1 resident's reviewed receiving hospice services had effective coordination of care between the facility and hospice services to ensure care was provided as indicated. *R2 was admitted to hospice services on 7/21/2022. R2's hospice care plan and facility care plan were not similar resulting in lack or coordination between hospice and the facility. Hospice was not part of R2's care conferences to coordinate care for R2, and hospice staff did not communicate with facility staff upon exiting the building on 12/16/2022 to allow the facility to intervene when R2 was refusing to have their bed lowered resulting in R2 having an unwitnessed fall out of bed that resulted in a major injury. Findings include: The facility policy, entitled Falls and Fall Risk, managing, revised March 2018, states: Based on previous evaluations and current data, the staff will identify interventions related to the resident's specific risks and causes to try to prevent the resident from falling and to try to minimize complications from falling. Fall Risk Factors 1. Environmental factors that contribute to the risk of falls include: . c. incorrect bed height or width . 2. Resident conditions that may contribute to the risk of falls include: . c. delirium and other cognitive impairment; d. pain; e. lower extremity weakness; f. poor grip strength; g. medication side effects; . i. functional impairments; j. visual deficits; k. incontinence. The HOSPICE SERVICES AGREEMENT, effective June 24, 2021, states: . 2. RESPONSIBILITIES OF FACILITY . h) Facility shall designate a member of facility's interdisciplinary team who is responsible for working with hospice to coordinate care provided by facility staff and hospice staff to any resident under hospice's care. Such interdisciplinary team member shall be responsible for the following: (I) collaborating with hospice and coordinating facility staff participating in the hospice care planning process for those residents who are under hospice's care; (II) communicating with hospice and other healthcare providers participating in the provision of care for the terminal illness, related conditions, and other conditions, to ensure quality of care for the resident and family; . (IV) obtaining the following information from hospice: (A) the most recent hospice plan of care specific to each resident. (V) ensuring the facility provides to hospice an orientation with respect to the policies and procedures of the facility, including resident rights, appropriate forms, and record keeping requirements. Facility shall notify hospice promptly of any change in the designated interdisciplinary team member. I) Facility shall ensure that each residents written plan of care includes both the most recent hospice plan of care if applicable and a description of the services furnished by the facility to attain or maintain the residents highest practicable physical, mental, and psychosocial well being . 3. COMMUNICATION a) General, hospice and facility shall communicate regarding the provision of care to each resident under hospice's care. b) Communication Protocol, Prior to admission of any resident to hospice, hospice and facility shall work together to develop a written communication protocol governing how they will communicate all information needed for residents care, ., including how such communication will be documented to ensure that the needs of residents are addressed and met 24 hours a day. The communication protocol shall include, . a procedure that that clearly outlines the chain of communication between the parties in the event . changes to the hospice plan of care are indicated c) Care Planning. Hospice and facility shall permit each other to attend care planning meetings involving any resident under hospice's care. Each party may reasonably request that a care planning meeting be held with the other . R2 was admitted to the facility on [DATE], R2 transitioned to hospice care on 7/21/2022 and passed away on 12/20/2022 in the facility. R2's diagnoses included muscle weakness, unspecified lack of coordination, unspecified protein-calorie malnutrition, pain, type 2 diabetes, . and a history of falling. R2's quarterly minimum data set (MDS) assessment dated [DATE] assessed R2 needing extensive assist with bed mobility, transfers, dressing, eating, toileting, hygiene cares, and bathing. R2 was immobile and used a Hoyer lift for transfers into a wheelchair. R2's Brief Interview for Mental Status (BIMS) and PHQ-9 were not assessed and R2 had no behaviors. R2 was always incontinent of bowel and urine and wore adult briefs. R2's Risk for falls care plan was initiated on 2/7/2021 with the following interventions: - Anticipate and meet R2's needs. - Be sure R2's call light is within reach and encourage R2 to use it for assistance as needed. R2 needs prompt response to all requests for assistance. - Follow fall protocol. - Provide R2 with mat on floor at bedside. - PT/OT evaluate and treat as ordered or as needed. - Review information on past falls and attempt to determine cause of falls. Record root causes. Alter any potential causes if possible. Educate resident/family/caregivers/interdisciplinary team (IDT) as to causes. - Therapy eval. (initiated 2/8/2021) - Fall mat bedside bed. (initiated 2/8/2021) - Bed in low position with wheels locked when not providing cares. (initiated 4/19/2021) - Bolsters applied to mattress. (initiated 7/2/2021) - Body pillow to left side to keep R2's body positioned in center of bed. Keep bed in low position when not performing cares- Notify nursing if R2 is refusing to allow staff to lower bed. (Initiated 12/16/2022) R2's Hospice Care plan was initiated on 8/16/2022 with the following interventions: - Administer medications as ordered. - Assess coping strategies and respect wishes. - Encourage R2 to express feelings, listen with non-judgmental acceptance and compassion. - Encourage support system to family and friends. - Honor resident and family preferences. - Hospice to provide Spiritual counseling to resident and family as needed. - Notify hospice of any changes in R2's condition. - Observe for pain and discomfort. - Provide education to resident and family as needed. On 12/16/2022 at 1:30 PM in the progress notes, nursing charted R2 had been found on the floor with a head injury. Nursing charted that R2 was lying on R2's right side, a hematoma (bruise) and bleeding was noted to R2's head. Nursing called hospice who stated hospice would be at the facility soon. The Nurse Practitioner (NP) assessed R2 and assisted putting R2 back into R2's bed using a Hoyer lift with the assistance of another registered nurse (RN) and two certified nursing assistants (CNA). RN-P from hospice arrived and called ambulance to transport to hospital per approval of R2's Power of Attorney. On 12/16/2022 at 9:32 PM in the progress notes, RN-G charted R2 returned from emergency department with three neck fractures and a cervical collar to wear at all times. R2 was screaming in pain upon arrival back to facility. RN-G wrote RN-G contacted hospice and obtained a verbal order for increased dose of morphine for R2's pain. RN-G charted safety precautions maintained with bed mobility and assist of one and safety mat at bedside. Surveyor reviewed R2's hospital records from 12/16/2022 visit to the emergency department. R2 had lab tests, chest x-ray, and CT of the cervical spine, and head completed. R2 was diagnosed with: -Closed nondisplaced fracture of the 6th and 7th vertebra (bottom of neck) - Compression fracture of T1 vertebra (top of the spine) On 12/19/2022 the IDT did a root cause of R2's fall and was determined to be poor safety awareness and weakness. Immediate intervention was to place body pillow to left side of R2 to keep R2 positioned in center of R2's bed. Staff was educated to keep beds in low position when not performing cares and notifying nursing if R2 is refusing to let staff lower bed. IDT wrote that upon further investigation and staff interviews it was determined that the hospice CNA-R left R2's bed in high position and left the facility without notifying facility staff of the positioning of R2's bed. On 12/20/2022 at 5:25 AM in progress notes, RN-G charted R2 was observed without a pulse or respirations. Hospice notified. On 4/11/2023 Surveyor reviewed R2's care plans from the facility and hospice. R2's facility care plan documented fall prevention interventions which included fall matt bedside bed initiated 2/8/21, Bed in low position with wheels locked when not providing cares (initiated 4/19/21, and bolsters applied to mattress (initiated 27/2/21). R2's hospice care plan did not identify the facility's safety precautions to prevent potential falls. There is no indication that Hospice services were aware of the facility's fall precautions for R2. Neither the facility or the hospice care plans indicate communication between hospice and nursing home staff when hospice staff are leaving for the day. Surveyor noted R2's care plans for the facility and hospice did not have consistency with interventions which resulted in lack of consistent care between the facility and hospice and staff having different interventions in place for R2. Surveyor also noted hospice was not present at R2's care conferences. On 4/11/2023, at 9:05 AM, Surveyor interviewed RN unit manager (RNUM)-O who stated RNUM-O does not recall what fall interventions were supposed to be in place for R2. RNUM-O stated when RNUM-O called the hospice RN-P who was on their way to the facility. RNUM-O stated did not recall how R2 was when found on the floor. RNUM-O could not recall if a floor mat was in place at the time of R2's fall. RNUM-O stated R2 was not restless while lying in bed but R2 did get squirmy at times but never attempted to get out of bed. RNUM-O recalled the hospice CNA-R was with R2 prior to R2's fall on 12/16/2022. RNUM-O stated the hospice CNA-R did not report off to RNUM-O when hospice CNA-R left. RNUM-O stated not all hospice staff report off when they leave. RNUM-O stated the facility is trying to work on better communication with other agencies for better consistency of care. On 4/11/2023, at 11:06 AM, Surveyor interviewed hospice RN-P who stated RN-P walked into R2's room after the fall to assess and R2 was already back in R2's bed. RN-P attempted to get vital signs on R2, but paramedics arrived to take R2 to the hospital. RN-P stated R2 appeared comfortable, lethargic, and was moaning per R2's baseline and the bleeding on R2's head had stopped. RN-P stated R2's demeanor was mostly laying in bed, very lethargic, not restless at all. RN-P stated R2 had been declining the last few months and diminished verbally. RN-P did not recall if a floor mat was in place at time of R2's fall. R2 had not had any falls prior while R2 was on hospice. On 4/11/2023, at 12:32 PM, Surveyor interviewed hospice CNA-R who stated CNA-R arrived at the facility at 11:15 AM to provide cares for R2. CNA-R stated CNA-R got assistance from a CNA at the facility to reposition R2 onto R2's left side. CNA-R cleaned up R2's room, finished up care for R2, and when CNA-R was lowering R2's bed CNA-R stated R2 told CNA-R not to lower it anymore. CNA-R stated there was not a fall mat in the room that CNA-R has ever seen and did not put a mat on the floor on 12/16/2022 before leaving the facility. CNA-R stated safety precautions were put in place and CNA-R did not recall if CNA-R reported off to staff from the facility at 12:00 PM when CNA-R left the facility. CNA-R stated CNA-R usually reports off to staff but could not recall if CNA-R reported off that day (12/16/2022 at 12:00 PM). Surveyor asked CNA-R to clarify what safety precautions were put in place. CNA-R stated on the hospice care plan for hospice, R2's safety precautions are: - Put items in easy reach of R2. - Use grab bars when showering or toileting R2. - Make sure R2's bed is against the wall. - Remove clutter from R2's room. - Keep R2's floor clean. - Use a wheelchair for transporting. - Check to make sure R2's air mattress was on correct setting and working. CNA-R stated there was nothing regarding keeping bed low or using floor mat for R2. Surveyor noted that R2's care plan for the facility and care plan for hospice were not consistent and did not have the same interventions in place that resulted in inconsistencies with coordination of care between the facility and hospice. Surveyor noted that R2 was admitted into hospice on 7/21/2022 but a significant change MDS was not done until 8/11/2022 and the facility did not initiate a hospice care plan until 8/16/2022. On 4/11/2023, at 1:30 PM, Surveyor interviewed MDS coordinator (MDSc)-S who state MDSc-S worked remotely and someone that is in-house set up a schedule for MDSc-S to follow. MDSc-S did not recall who set those schedules at the time. MDSc-S stated that MDSc-S will open the schedule, start at the bottom, and work up for the MDS assessments that need to be completed. MDSc-S will look through the residents' charts and fill information in based off the information found. If there is information MDSc-S is unable to find and email gets sent out. MDSc-S stated that Social Services will usually initiate care plans, but if MDSc-S sees a care plan that has not been initiated that should have been, MDSc-S will initiate the care plan. On 4/11/2023, at 2:09 PM, Surveyor interviewed Social Services Director (SSD)-L who stated SSD-L started at the facility on 8/8/2022 and had to go back and make up a bunch of care conferences for residents. SSD-L stated SSD-L usually communicates with hospice when care conferences are. Surveyor asked SSD-L regarding the care conference for R2 on 11/30/2022 if hospice was invited. SSD-L did not recall if hospice was called but is written on R2's form that hospice could not make. Surveyor confirmed with SSD-L that no other staff was present at the care conference for R2 on 11/30/2022 and that R2's code status was reviewed. SSD-L was not sure if hospice had access to the facility's care plans but stated hospice staff had access to point click care (healthcare software provider). On 4/11/2023, 2:33 PM, Surveyor interviewed hospice RN-P who states hospice staff did not have access to point click care at the facility R2 was residing at. RN-P stated they never were told or shown how to access point click care. Surveyor asked RN-P if hospice was ever told about or invited to R2's care conferences. RN-P denied being invited or being made aware of R2's care conferences. RN-P stated hospice sent care plans and visit notes to the facility monthly for R2 but did not receive information back from the facility. On 4/12/2023, at 7:21 AM, Surveyor interviewed RN-G who stated R2 returned to the facility on [DATE] from the emergency department following R2's unwitnessed fall out of bed. RN-G stated R2 had a neck brace on that needed to remain in place at all times. RN-G states RN-G put a fall mat in place by R2's bed and initiated hourly checks when R2 arrived back to the facility. RN-G did not recall what interventions were in place prior to R2's fall. RN-G state R2 squirmed a little in bed, R2 would always move to back if R2 was lying on R2's side, but R2 never attempted to get out of bed. On 4/12/2023 at 10:34 AM the Nursing Home administrator was informed of Surveyors concern regarding lack of communication and coordination of care plans between the facility and hospice. Surveyor was handed paperwork that showed trainings hospice did regarding R2's fall and an email between hospice and SSD-L. Surveyor expressed concern that the paperwork received showed how hospice communicated with the facility, but the facility had nothing in place to communicate with hospice. No further information provided at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R9) of 5 investigations into allegations of abuse had a thor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R9) of 5 investigations into allegations of abuse had a thorough investigation. The nurses note dated 3/5/23 indicate R10 was observed in R9's room, standing by R9/'s bed and watching her sleep. The nurses note indicate a supervisor was made aware and R10 was told he was not to be in R9's room. RN Supervisor I did not report this concern Licensed Practical Nurse (LPN) K voiced to her regarding R10's behavior. An investigation into the 3/5/23 incident was not completed. Findings include: Surveyor reviewed the facility's policy and procedure entitled: Abuse, Neglect, Exploitation, or Misappropriation-Reporting and Investigating, revised April 2021, which documents: .Investigating Allegations 1. All allegations are thoroughly investigated. The Administrator initiates investigations. 3. The Administrator provides supporting documents and evidence related to the alleged incident to the individual in charge of the investigation. 4. The Administrator is responsible for keeping the Resident and his/her representative informed of the progress of the investigation. 7. The individual conducting the investigation as a minimum: a. Reviews the documentation and evidence e. Interviews any witnesses to the incident f. Interviews the Resident j. Interviews other Residents k. Reviews all events leading up to the alleged incident l. Documents the investigation completely and thoroughly 8. The following guidelines are used when conducting interviews: . d. Witness statements are obtained in writing, signed and dated. The witness may write his/her statement or the investigator may obtain a statement. 9. The investigator notifies the ombudsman that an abuse investigation is being conducted. The ombudsman is invited to participate in the review process. 11. Upon conclusion of the investigation, the investigator records the findings of the investigation on approved documentation forms and provides the completed documentation to the Administrator. Surveyor reviewed the facility's policy and procedure entitled: Freedom from Abuse and Neglect Policy, effective 10/30/19, which documents: .Investigation: 1. The facility will conduct an internal investigation and report the results of the investigation to the enforcement agency in accordance with state law including the state survey and certification agency within 5 working days of the incident or according to state law. 2. The facility will thoroughly investigate all alleged violations and take appropriate actions. 3. Investigations will be prompt, comprehensive and responsive to the situation and contain founded conclusions. The investigation will include, but is not limited to the following: . e. Interviews and or written statements from individuals with first hand knowledge of the incident. h. All material and documentation of the pertinent data to the investigation is collected, maintained, and safeguarded by the facility. R9 was admitted to the facility on [DATE] with diagnoses of bipolar, CVA (cerebral vascular accident) dysphagia, aphasia and type 2 diabetes. R9 has a legal guardian in place. R9's quarterly MDS (minimum data set) dated 2/22/23 indicate the BIMS (behavior interview for mental status) score of 10, which indicates moderate cognitive impairment. It also indicates R9 needs extensive assistance with bed mobility, dressing and hygiene. R10 was admitted to the facility on [DATE] with diagnoses of incomplete quadriplegia, type 2 diabetes and alcohol abuse. R10 was his own decision maker. R10's significant change MDS dated [DATE] indicate R10 BIMS score of 15, which indicates cognitively intact. It also indicates R10 needed limited assistance with walking and bed mobility and needed supervision with dressing and hygiene. The nurses note date 3/5/23 indicate R10 was observed, in R9's room, standing with his walker next to R9's bed, while R9 was sleeping in bed. The nurses note indicates R9 had a sheet over her with gown partly off due to BM (bowel movement) being present on gown and R9 had a brief on. The note continues to indicate that R10 was told to leave the room and that R10 should not be in R9's room. R10 apologized and left the room. The nurses note indicates the supervisor was made aware. On 3/26/23 the facility observed R10 alone with R9 and R10 was sucking on R9 breast. The facility separated the residents and conducted an investigation. While investigating the 3/26/23 sexual incident, the facility interviewed staff and Certified Nursing Assistant (CNA) N and LPN J indicated in their statement they observed R10 in R9 room while R9 was sleeping. LPN J statement indicate she thought it was creepy that R10 was in R9 room. On 4/11/23 at 12:30 p.m. Surveyor interviewed CNA N regarding his 3/29/23 statement. Surveyor asked CNA N if he was concerned when he found R10 standing over R9's bed. CNA N stated he was concerned because R9 was sleeping and often disrobes/undress so R10 had no business in R9 room. CNA N stated even after being caught standing over R9 while she was sleeping, R10 would sneak upstairs. Surveyor asked CNA N if R10 had friends upstairs. CNA N stated R10 did not have any friends but would sometimes hang out with a male resident from the 2nd floor. The male resident resided on the other side of the building far from R9 room. CNA N stated there was no reason for R10 to be near R9. Surveyor asked CNA N if he told anyone about his observation of R10 and CNA A stated he told LPN K. On 4/11/23 at 2:15 p.m. Surveyor interviewed LPN J. LPN J stated LPN K told her that she found R10 in R9 room just standing over R9 while she was sleeping. LPN J stated she told LPN K that she needs to report that to the supervisor. LPN J stated she works on the other hall (hall opposite R9 hallway) but when she heard about R10 being in R9's room, she paid more attention to him. LPN J stated R9 isn't in her right mind and is known to masturbate and disrobe so R10 doesn't need to be down the hallway R9 resides. On 4/11/23 at 12:45 p.m. Surveyor interviewed LPN K. Surveyor asked LPN K if she remembers the incident where CNA N told her that R10 was observed standing over R9 while she was in bed. LPN K stated she doesn't remember CNA N speaking to her but remembers around March 5th, LPN K's own observation of R10 standing over R9 while she was in bed sleeping. LPN K stated R10 usually was found eating lunch on the 2nd floor dining/activity room or just hanging out in the dining/activity room. LPN K stated she didn't think anything of R10 being upstairs on occasion until she observed him in R9's room. LPN K stated when she observed him in R9's room she told R10 he needed to leave the room and that he shouldn't be in R9 room. LPN K stated after finding R10 in R9's room she kept a closer eye on R10 if he was on the 2nd floor. LPN K stated this incident created a red flag regarding R10 behavior. LPN K stated she told RN Supervisor I her concerns immediately. On 4/12/23 at 8:10 a.m. Surveyor interviewed RN Supervisor I. Surveyor asked RN Supervisor I if she remembers the sexual incident with R9 and R10 on 3/26/23. RN Supervisor I stated she didn't hear about this incident. Surveyor asked RN Supervisor I does she remember LPN K telling you her concerns regarding observing R10 standing beside R9's bed while R9 was sleeping. RN Supervisor I stated she remembers that conversation. RN Supervisor I stated she felt it was harmless and felt LPN K just didn't want R10 up on the 2nd floor. RN Supervisor I stated R10 walks all over the facility and had no concerns with R10. On 4/11/23 at 2:30 p.m. during the daily exit meeting with NHA A, DON B and VP of Operations D. Surveyor explained the concern LPN K wrote on 3/5/23 regarding R10 behavior. Surveyor explained the three staff interviewed all express concern regarding R10 behavior and calling it creepy and RN Supervisor I did not consider it unusual so she did not report this to administration. Surveyor explained an investigation into R10's behavior on 3/5/23 was not conducted. VP of Operations D stated the facility was not aware of the 3/5/23 incident until they started investigating the 3/26/23 allegation of sexual abuse. VP of Operations D indicate R10's behavior didn't seem unusual so an investigation was not needed. Surveyor explained three staff thought R10's behavior required more supervision and was unusual. Surveyor explained the concerns from the three staff should have been investigated.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not give proper discharge notice to 1 (R10) of 1 residents reviewed. On 3/...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not give proper discharge notice to 1 (R10) of 1 residents reviewed. On 3/26/23 R10 was arrested for an allegation of sexual assault. On 3/31/23 R10 was released from jail but the facility did not allow R10 to return to the facility. The facility did not ensure a safe discharged was completed and did not give R10 a 30 day notice for discharge. Findings include: R10 was admitted to the facility on [DATE] with diagnoses of incomplete quadriplegia, type 2 diabetes and alcohol abuse. R10 was his own decision maker. R10's significant change MDS dated [DATE] indicates R10's BIMS score of 15, which indicates cognitively intact. It also indicates R10 needed limited assistance with walking and bed mobility and needed supervision with dressing and hygiene. The nurses note indicate R10 was arrested on 3/27/23 because of an allegation of sexual assault. The social service note date 3/31/23 indicates R10's brother called the facility to let them know R10 was being released from jail on that day. The note indicates R10's brother was informed that R10 was not able to return to the facility due to requiring 1:1 and (facility) being unable to provide this level of staffing. The social service note dated 4/1/23 indicates R10's medications were called into a community pharmacy and R10's brother was notified of this and to pick up R10's belongings at the facility. There is no evidence R10 was given a 30 day discharge notice. On 4/11/23 at 2:30 p.m. during the daily exit meeting with Director of Nursing (DON) B, Nursing Home Administrator (NHA) A and VP of Operations D, Surveyor explained the concern R10 was not given a proper 30 day discharge notice. VP of Operations D stated they were unable to allow R10 to return because the facility has a policy of not admitting anyone convicted of sexual assault. Surveyor explained R10 was not convicted and the social service note indicated it was because the facility was unable to provide a 1:1 for R10. VP of Operations stated this is not correct and it was because he was arrested for an allegation of sexual assault. Surveyor explained R10 would have needed a 30 day written notice of discharge and that was not done. VP of Operations stated she knew that but the facility still could not allow R10 to return to the facility.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure residents were comprehensively assessed on readm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure residents were comprehensively assessed on readmission to receive treatment and care in accordance with professional standards of practice for 1 (R7) of 3 residents reviewed for alterations in skin integrity. R7 was readmitted to the facility on [DATE] with discharge orders from the hospital for wound care. Those orders were not transcribed and R7's readmission assessment was not completed until 3/21/2023. R7's skin was not comprehensively assessed until 3/24/2023, four days after readmission. R7 was readmitted to the facility on [DATE] and R7's skin was not comprehensively assessed until 4/6/2023. A treatment was not put in place until 4/6/2023 to the left posterior scalp Unstageable pressure injury. Findings include: The facility policy and procedure entitled Skin and Wound Care Management Program, undated, states: Procedure: Assessment . admission: -Nursing will complete the Clinical admission Documentation observation upon admission to assess the resident from head to toe to determine the resident's current skin condition. -Clinical observation upon admission or by the following shift. -Ulcers identified as pressure, arterial, vascular, or diabetic will be documented in Wound Management and all other wounds i.e. bruises, skin tears, lacerations, surgical wounds will be documented in a Non-Pressure Wound Observation. Weekly: -A licensed nurse performs a head to toe skin check of the resident and documents the findings on the Treatment Administration Record (TAR). The licensed nurse documents using the following (For the order template, see admission Standing Orders in PCC) I=Skin Intact, N=Skin not Intact If N is documented, then a corresponding Wound Management entry or Non Pressure Wound Observation is initiated or available with wound information. -Weekly Wound Rounds are completed for residents with wounds. Rounds include wound assessment and measurements of wounds documented in Wound Management or Non Pressure Wound Observations as appropriate. R7 was admitted to the facility on [DATE] with diagnoses of acute respiratory failure with hypoxia and ventilator-dependent with a tracheostomy, cerebral infarction, hemiplegia and hemiparesis to the left side, peripheral vascular disease, schizophrenia, epilepsy, heart failure, and dysphagia with a gastrostomy tube for all nutrition. R7's annual Minimum Data Set (MDS) assessment dated [DATE] indicated R7 was severely cognitively impaired per staff assessment and needed total assistance with all activities of daily living. R7 had a Guardian. On 3/8/2023 at 9:15 AM in the progress notes, nursing charted R7 was being transported via ambulance to an orthopedic appointment and the paramedics determined R7 had an elevated pulse and brought R7 to the emergency room. At 11:38 AM in the progress notes, nursing charted R7 was being admitted to the hospital for tachycardia and fluid on the lungs. On 3/20/2023 on the hospital Discharge Summary, the Nurse Practitioner (NP) documented R7 had a wound on the back appearing in a pattern as if R7 had been laying on an object causing a ruptured/healing blister to the upper aspect of the wound. Wound care was consulted, and frequent turns and pressure offloading were implemented. The Discharge Instructions on the Discharge Summary stated the following: Wound Care to Back Midline: 1. Cleanse wounds with Puracyn Plus, a hypochlorous acid solution, by spraying topically on the wound beds and allowing the solution to penetrate the wounds for approximately 3-5 minutes. Do not rinse. 2. Pat dry. 3. Apply 3M Cavilon barrier to peri-wound skin. 4. Apply Cuticerin or vaseline gauze over blisters in a thin strip. 5. Cover with Mepilex Border (we used a Sacral Mepilex cut in half the long way). 6. Assess wounds daily by peeling back Mepliex [sic] and change dressing every other day. Surveyor reviewed R7's Medication Administration Record (MAR) and Treatment Administration Record (TAR). No wound treatment orders were found for R7's back wound. On 3/20/2023 at 2:50 PM in the progress notes, respiratory therapy charted R7 was readmitted to the facility with no signs of respiratory distress. Respiratory therapy charted R7 was on 4 liters of oxygen bleed in with tracheostomy in place and secure. On 3/20/2023 at 6:41 PM in the progress notes, Registered Nurse (RN)-G charted R7 was readmitted in no acute distress and all orders were verified with the NP. On 3/20/2023 at 7:20 PM in the progress notes, nursing charted R7 arrived at the facility from the hospital at approximately 2:30 PM. Nursing charted R7 was tachycardic with a heart rate of 127 and the NP was informed. Nursing charted the elevated heart rate was the new baseline for R7. On 3/21/2023 at 7:46 AM in the progress notes, the NP put in a late entry for 3/20/2023 at 3:15 AM. (Surveyor noted the time stamp the NP wrote was prior to R7 returning to the facility.) The NP charted R7 was seen that day resting in bed, nonresponsive which was baseline. The NP charted R7 was tachycardic in the 120s and vital signs were stable and afebrile. The NP charted R7 was on baseline vent settings, the gastrostomy tube and indwelling urinary catheter were patent, and no other concerns were brought forward by nursing or respiratory therapy. On 3/21/2023 at 10:44 AM, a day after R7 was readmitted , on the Admission/re-admission Nursing Evaluation form, nursing documented in each section R7's status. In the Skin Section of the form, nursing charted R7 had a Suspected Deep Tissue pressure injury to the right medial ankle, deroofed, a dried blister to the right heel, and an intact blister to the back. No measurements, characteristics, or etiologies of the wounds were documented. No other skin assessments were found. No documentation was found indicating the physician or NP were notified of the wounds and no treatments were ordered. On 3/21/2023 at 9:43 AM in the progress notes, the physician put in a late entry for 3/21/2023 at 4:30 AM. The physician documented R7 was seen lying in bed on a ventilator, not responsive to questions or commands. The physician documented care was reviewed with the RN who stated R7 had been clinically stable over the last 24 hours. Surveyor noted the physician did not document any skin concerns or any conversation regarding skin concerns for R7. On 3/24/2023 at 4:27 AM, four days after readmission, on the Skin Only Evaluation form, RN-F charted R7 had a Suspected Deep Tissue pressure injury to the left index finger that measured 0.3 cm x 0.4 cm. The wound did not have any color description or etiology of how the pressure injury was obtained. RN-F charted R7 was seen by the wound care team for a weekly assessment. RN-F charted the left middle finger resolved and the left index finger improved by reabsorbing. Surveyor did not find any previous documentation of a wound to the left middle finger or the left index finger to determine the left middle finger wound had resolved or to determine the left index finger had improved. No documentation was found for the wounds on the right medial ankle, the right heel or the back that were noted on Admission/re-admission Nursing Evaluation form on 3/21/2023. On 3/24/2023 at 8:15 AM in the progress notes, the physician documented R7 had a decline in the last 12-24 hours with the systolic blood pressure in the 80s with no improvement after Midodrine and had been hypothermic with temperature below 96 degrees consistently. The physician documented R7 remained tachycardic with increased edema. The physician documented there was a concern for sepsis and R7 was sent to the hospital to rule out sepsis. At 12:00 PM in the progress notes, nursing charted R7 was sent to the hospital via ambulance. On 4/5/2023 at 2:13 PM in the progress notes, nursing charted R7 was readmitted to the facility at 2:00 PM and was at baseline. Orders were verified with the NP. On 4/5/2023 at 3:46 PM on the Admission/re-admission Nursing Evaluation form, nursing documented in each section R7's status. In the Skin Section of the form, nursing charted to see skin evaluation completed by floor nurse. Surveyor did not find any skin documentation on 4/5/2023. Surveyor requested from Nursing Home Administrator (NHA)-A on 4/12/2023 at 10:13 AM for any skin documentation on 4/5/2023 that was referenced in the Skin section of the Admission/re-admission Nursing Evaluation Form; no documentation was provided. On 4/6/2023 on the Skin Only Evaluation form, RN-F documented the following wounds: -Left middle finger Suspected Deep Tissue pressure injury measuring 0.3 cm x 0.2 cm. -Left lateral foot Suspected Deep Tissue pressure injury measuring 1.2 cm x 2.5 cm. -Left posterior scalp Unstageable pressure injury measuring 1.1 cm x 0.7 cm x 0.1 cm with slough. RN-F charted the pressure injuries were all present on re-admission and a treatment to paint the left scalp wound with betadine twice daily was obtained. Surveyor noted the skin assessment was completed one day after R7 returned to the facility and the treatment to the left scalp wound was not initiated until 4/6/2023. On 4/11/2023 at 9:40 AM, Surveyor went with RN-E to look at R7's skin. Surveyor observed R7 in bed on an air mattress with heel boots on. RN-E stated R7 had a vascular wound to the right shin that had a history of opening, healing, and then opening again. Surveyor noted the right shin had an area of discoloration from a previous wound but was healed with no open areas. RN-E rolled R7 onto the right side and Surveyor observed an area of dark discoloration to the mid upper back along the spine that measured approximately 5 cm x 2 cm. The area appeared to have been a wound at some point but was healed with no open areas. RN-E pushed on the area and the skin blanched. RN-E stated RN-E had never seen any wounds on R7's back. Surveyor asked RN-E if R7 had an open wound to the left scalp. RN-E stated RN-E was not aware of any wounds to the scalp. RN-E looked at R7's scalp and RN-E stated RN-E did not see any open areas. Surveyor observed a small area approximately 1 cm x 1 cm with a yellow wound base to the lower left scalp just behind the left ear. Surveyor shared with RN-E when R7 was readmitted on [DATE], the Admission/re-admission Nursing Evaluation form was not completed until 3/21/2023. RN-E stated RN-E was not at the facility when R7 came back so was not sure how quickly the form was done. Surveyor asked RN-E when a resident is admitted or readmitted to the facility, when is an assessment expected to be completed. RN-E stated everything, like the skin assessment, should be completed on the resident in twelve hours. In an interview on 4/11/2023 at 11:38 AM, RN-F stated RN-F was the wound nurse for the facility and worked at the facility Monday through Friday completing all the daily wound treatments and assessing all wounds weekly. RN-F stated full wound rounds were completed by RN-F with the wound NP on Fridays. Surveyor asked RN-F who does the initial skin assessments on newly admitted or readmitted residents. RN-F stated the nurse on the floor should do the initial assessment and then RN-F sees the resident within 24 hours if it is during the week or within 72 hours if it is on the weekend. Surveyor clarified with RN-F that the nurse on the floor is expected to do the initial skin assessment with documentation of all wounds including measurements and wound descriptions. RN-F stated yes. Surveyor discussed R7's readmission on [DATE] RN-F. RN-F stated R7 had two deep tissue injuries on the left fingers that looked like they were from having a pulse oximeter on when in the hospital. Surveyor shared with RN-F the Admission/re-admission Nursing Evaluation form documenting R7 had a deep tissue injury to the right medial ankle, a dried blister to the right heel, and an intact blister to the back. RN-F stated on 3/20/2023 R7 had a bandage on the back and did not know if the nurse who did the initial assessment peeled back the dressing or just went by what the hospital discharge paperwork said. RN-F stated R7 had a birthmark on the on the heel or ankle area and they followed it as a deep tissue injury until they realized it was a birthmark and not a deep tissue injury. RN-F stated the right heel had very dry skin so the nurse must have misinterpreted what they saw on the right heel. Surveyor asked RN-F if RN-F had observed R7's back. RN-F stated R7 did not have anything on the back and then stated R7 had a ring of dry skin with no open areas on the back. Surveyor shared with RN-F the documentation from the hospital Discharge Summary and the treatment order for the wound to the back. RN-F stated, These are generic standing orders. Surveyor noted the Discharge Summary treatment orders for R7's wound to the back were specific and individualized for R7's wound. RN-F stated R7's wound to the back could have happened when R7 was on the gurney in the hospital or ambulance and R7 was very edematous. RN-F was not aware of any treatment orders for the blister with open area to R7's back. In an interview on 4/12/2023 at 7:21 AM, RN-G stated RN-G was the PM and night shift supervisor and would help cover staff call-ins and assist nurses when there was a new admission or readmission. Surveyor asked RN-G where the orders are found for new admissions or readmissions. RN-G stated a discharge packet is sent with the resident from the hospital, or an after visit summary (AVS), and the nurse can see the medication list. RN-G stated the hospital wound care team would put in treatment orders or a wound consult and that would not usually be with the medication list but somewhere else in the discharge paperwork. Surveyor shared with RN-G that RN-G had written in R7's progress notes on 3/20/2023 that RN-G had verified the orders with the NP. Surveyor showed RN-G R7's Discharge Summary with the medication list. RN-G stated yes, that was where the nurse would find the medication orders that would be verified with the NP. Surveyor showed RN-G R7's Discharge Summary with the wound orders. RN-G stated RN-G did not recall seeing the wound orders for R7. Surveyor asked RN-G if RN-G had assessed R7's back wound. RN-G stated if RN-G had assessed it, RN-G would have charted the assessment. RN-G stated the skin assessment must have been done by the other RN. Surveyor shared with RN-G the concern R7 did not have a comprehensive skin assessment on 3/20/2023 when readmitted to the facility and the skin assessment that was documented on 3/21/2023 was not comprehensive with measurements, descriptors, or etiology of the wounds. RN-G stated RN-G would look to see if RN-G could find any more information. At 10:09 AM, RN-G met again with Surveyor and stated RN-G had been working a 12-hour shift on 3/20/2023 and there were four admissions/readmissions that day. RN-G stated RN-G verified R7's orders with the NP. RN-G stated R7 was not in acute distress so RN-G pushed R7's assessment to the next shift. RN-G did not remember seeing R7's wound treatment in the discharge paperwork. RN-G stated R7 was turned every two hours so if the dressing had drainage or an odor, the Certified Nursing Assistant (CNA) or nurse would have told RN-G. RN-G stated the orders must be verified and put into the computer charting system so the pharmacy can get the medications to the facility so that is the first priority. RN-G stated RN-G did that right away and then had the next shift nurse do the nursing assessment. Surveyor noted R7 had arrived at the facility on 3/20/2023 at 2:30 PM and did not have a nursing assessment until 3/21/2023 at 10:44 AM. On 4/12/2023 at 10:13 AM, Surveyor shared with NHA-A, Director of Nursing (DON)-B, and [NAME] President of Operations-D the concern with R7's skin assessments upon readmission to the facility. Surveyor shared the following concerns: R7 was readmitted to the facility on [DATE] at 2:30 PM with wound care orders from the hospital Discharge Summary for an open blister to the back that was not transcribed; the skin was not assessed until 3/21/2023 at 10:44 AM documenting a deep tissue pressure injury to the right medial ankle, a dried blister to the right heel, and an intact blister to the back with no measurements, descriptors, or etiology of the wounds; RN-F did a comprehensive assessment of the skin on 3/24/2023, four days after readmission, that described a deep tissue injury to the left middle finger that had resolved with no prior documentation of its existence and a deep tissue injury to the left index finger that was improving with no prior documentation of its existence; no follow up documentation of the skin impairments that were identified on 3/21/2023; R7 was readmitted to the facility on [DATE] and the nurse doing the readmission assessment documented to see the skin evaluation completed by the floor nurse and no documentation was found; RN-F did a comprehensive assessment of the skin on 4/6/2023, the day after readmission, documenting a deep tissue pressure injury to the left middle finger, a deep tissue pressure injury to the left lateral foot, and an Unstageable pressure injury to the left posterior scalp; the Unstageable pressure injury to the scalp did not have a percentage of the amount of slough in the wound base; the Unstageable pressure injury to the scalp did not have a treatment in place until 4/6/2023. DON-B stated they will look to see if there is any additional information to help fill in the blanks. No further information was provided at that time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0745 (Tag F0745)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that 1 (R9) of 1 residents reviewed were provided medical relat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure that 1 (R9) of 1 residents reviewed were provided medical related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being. R9 has diagnoses of bipolar, CVA (cerebral vascular accident) aphasia and dysphagia. Through interviews R9 has a history of disrobing and masturbating in public area. The facility did not complete a trauma assessment or complete a care plan that indicates interventions to keep R9 safe while she disrobes and/or masturbates. Findings include: R9 was admitted to the facility on [DATE] with diagnoses of bipolar, CVA (cerebral vascular accident) dysphagia, aphasia and type 2 diabetes. R9 has a legal guardian in place. R9's quarterly MDS (minimum data set) dated 2/22/23 indicate the BIMS (behavior interview for mental status) score of 10, which indicates moderate cognitive impairment. It also indicates R9 needs extensive assistance with bed mobility, dressing and hygiene. On 3/26/23 Certified Nursing Assistant (CNA) H observed R9 and R10 in the activity room. CNA H observed R10 sucking on R9's breast. CNA H separated the residents and reported the incident to the nurse. On 3/26/23 R9 was assessed by Medical Director M. Medical Director M's note indicates R9 told Medical Director M that R9 did not like or want it and admits R9 did not ask R10 to stop. R9 stated she did not want it to occur again and did not want to see R10 again. The note indicates R9 denies feeling unsafe or afraid but did admit to feeling anxious but it is unclear if R9 was anxious about the situation or the questions/conversations. R9 also indicated this had not happened prior. Medical Director M's examination revealed no bruising or physical trauma noted. Medical Director M's note also indicates R9 was able to recall the events consistently, but it is unclear at this time if she can consent to sexual activities as she may not fully comprehend the consequences of her actions. Surveyor interviewed Licensed Practical Nurse (LPN) J, LPN K and CNA N, and all three staff indicate R9 is known to disrobe and masturbate in public and staff have to move R9 back to her room during those times. Surveyor noted R9's room is across from the activity/dining room that R10 would visit. R9's care plan does not indicate R9 has a behavior to disrobe and masturbate in public. On 4/11/23 at 10:45 a.m. Surveyor interviewed Social Service Director (SSD) L. Surveyor asked SSD L if a trauma history assessment was completed prior to the 3/26/23 sexual incident with R10. SSD L stated R9 does not have a trauma history assessment completed. Surveyor asked SSD L if the facility conducted an assessment regarding R9's ability to consent to a sexual relationship prior to 3/26/23. SSD L stated the facility does not conduct sexual consent assessments. SSD L stated she conducted a BIMS on R9 after the incident and the BIMS was 13, which indicated cognitively intact. SSD L stated not many people can communicate with R9 and able to understand R9 and SSD L does which is why she was able to assess R9 BIMS at 13. On 4/11/23 at 2:30 p.m. during the daily exit meeting with director of Nursing (DON) B, Nursing Home Administrator (NHA) A and VP of Operations D, Surveyor explained the concern R9 did not have a trauma history assessment conducted. Surveyor explained R9's care plan did not address R9's behavior regarding disrobing and masturbating in public. VP of Operations D stated R9's BIMS was a 13 and was able to consent. Surveyor asked what assessment tool was used to assess R9 was capable of consenting to a sexual relationship. VP of Operations stated they don't have an assessment tool in regards to establishing a resident's ability to consent to a sexual relationship and isn't sure when this type of assessment would need to be done. On 4/14/23 the facility provided a sexuality screen completed with R9 on 4/13/23, after Surveyor expressed concerns regarding R9. The screen completed by SSD L indicates R9 has no relationship in the facility and answered yes questions to determine ability to consent. Surveyor noted this is contradictory to the police determination following the incident between R10 and R9. On 4/14/23 the facility provided a trauma screen for R9 that was completed on 4/12/23, after Surveyor expressed concern. Surveyor review of the trauma screen indicated R9 had a history of trauma that was not previously assessed or addressed in care plan for R9.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R5 is a long-term resident at the facility originally admitted on [DATE] and has diagnoses including acute respiratory failu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.) R5 is a long-term resident at the facility originally admitted on [DATE] and has diagnoses including acute respiratory failure with ventilator dependency and cerebral infarction. R5's most recent Minimum Data Set Assessment documented R5 had a Brief Interview for Mental Status score of 15 indicating R5 is cognitively intact. On 01/06/2023, R5 reported an allegation of abuse to a facility therapist. R5 alleged sometime during the night of 01/05/23-01/06/23, Certified Nursing Assistant (CNA) U was rough during cares, used bleach wipes on R5's body, told R5 to shut up, and when R5 asked CNA-U to leave their room, CNA-U refused and continued doing cares. The facility was made aware of this allegation on 01/06/23, however, the facility did not submit an initial abuse report until 01/10/2023. The facility started an investigation on 01/06/23 and did submit a completed investigation within the required timeframe. Surveyor reviewed the facility's copy of the self-report and noted staff interviews, resident interviews, and resident skin checks. Surveyor noted the Nursing Home Administrator listed as the individual who filed the self-report is no longer employed at the facility. Surveyor also noted the facility's Director of Nursing at the time of the alleged incident is no longer with the facility. On 04/10/23 at 1:55 PM, Surveyor interviewed [NAME] President of Operations (VPO) -D and Assistant Administrator (AA)-T. VPO-D informed Surveyor she remembered R5 reported the allegation to a therapist the morning of 01/06/23 and the therapist reported it the Director of Nursing. Per VPO-D, the administrator was off that day, which was a Friday, and from what she, VPO-D, could remember the Director of Nursing did not feel the allegation was abuse and did not report it. Both VPO-D and AA-T informed Surveyor they did not have enough evidence to substantiate R5's allegations. AA-T informed Surveyor at the time R5 made the allegation, the therapist confirmed there were bleach wipes in R5's room. Per AA-T, the therapist and CNA-U had a confrontation regarding the bleach wipes. Surveyor expressed the concern the facility was aware of the alleged incident on 01/06/23 but did not report it to the State agency until 01/10/23. On 04/10/23 at 3:00 PM, during the end of the day meeting with Nursing Home Administrator-A, Director of Nursing-B, VPO-D and AA-T Surveyor expressed the concern the facility reported the allegation of abuse late. No additional information was given. 2.) R4 was admitted to the facility on [DATE]. R4 is no longer residing at the facility and was not available for interview. Surveyor reviewed a facility self report dated 1/11/23 which was submitted by facility's previous NHA (Nursing Home Administrator). Facility self report indicates that a male visitor of R4 was witnessed by another resident on an unknown date allegedly slap R4 on the head. The facility immediately initiated an investigation related to the allegation of a male visitor slapping R4 on the head. Surveyor did not note any documentation of the facility reporting the alleged abuse of R4 by a male visitor to law enforcement. On 4/12/23 at 8:35 AM, Surveyor conducted interview with Social Service Director-L. Surveyor asked Social Service Director-L if there is allegations of a resident being physically abused if law enforcement should be notified. Social Service Director-L told Surveyor that R4 and her male visitor would play fight and that they wouldn't consider it something to report to law enforcement. On 4/12/23 at 11:10 AM, Surveyor conducted interview with VP of Operations-D. Surveyor inquired as to why the facility did not notify law enforcement when they became aware of the alleged physical abuse towards R4. VP of Operations-D responded that they do not understand why the facility's previous NHA did not report the allegation of abuse towards R4 by a male visitor to law enforcement immediately as it should have been. Surveyor shared concerns that the allegation of abuse towards R4 on 1/11/23 should have been reported to law enforcement immediately. No additional information was provided by the facility at this time. Based on interviews and record review, the facility failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act for 1 allegation of abuse involving R9 and R10 that was not reported timely to the police. Additionally, the facility did not ensure 3 of 5 resident reviewed with allegations of abuse had the investigations reported timely. This deficient practice has the potential to affect a pattern of residents residing in the facility as the facility did not take steps to report allegations of abuse. R9 had an allegation of sexual abuse and the police were not notified within 2 hours of the discovery of the allegation and the state agency was not notified of the allegation within 2 hours of the discovery. R4 had an allegation of abuse that their significant other hit R4 and the police were not notified. R5 had an allegation of abuse and it was not reported timely to the state agency. Findings include: Surveyor reviewed the facility's policy and procedure entitled: Freedom from Abuse and Neglect Policy, effective 10/30/19, which documents: .Training: 2. Each new employee will be informed of his/her responsibility to immediately report any violations or alleged violations to the (Nursing Home Administrator) NHA. Identification: 1. Staff will immediately report any suspicious event or injury that may constitute abuse, neglect, exploitation or misappropriation to the NHA. 2. The Resident will be immediately assessed and removed from any potential harm. 3. The facility will report the allegation to the State Survey agency in accordance with state law. Reporting and Response: 1. Allegations will be reported to the NHA immediately. 2. The facility will report all alleged violations and substantiated incidents to the State Agency and to all other agencies as required. 3. The facility and/or staff will report suspicion of a crime to local authorities and/or agencies as required. Reporting to Law Enforcement of crimes occurring in federally funded long-term care facilities If the events that cause suspicion and or result in serious bodily injury, the facility shall report the suspicion immediately, but no later than 2 hours after forming the suspicion. Surveyor reviewed the facility's policy and procedure entitled, Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating, revised April 2021, which documented: Policy Interpretation and Implementation . Reporting Allegations to the NHA-A and Authorities 1. If Resident abuse, exploitation, misappropriation of Resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the NHA and to other officials according to state law. 2. The NHA immediately reports to: a. The state licensing/certification agency responsible for surveying/licensing the facility b. Local/state ombudsman c. Resident's representative d. Adult Protective Services e. Law enforcement officials f. Resident's attending physician g. Medical Director 3. Immediately is defined as: a. Within 2 hours of an allegation involving abuse or result in serious bodily injury. 1.) R9 was admitted to the facility on [DATE] with diagnoses of bipolar, CVA (cerebral vascular accident) dysphagia, aphasia and type 2 diabetes. R9 has a legal guardian in place. R9 quarterly MDS (minimum data set) dated 2/22/23 indicate the BIMS (behavior interview for mental status) score of 10, which indicates moderate cognitive impairment. It also indicates R9 needs extensive assistance with bed mobility, dressing and hygiene. R10 was admitted to the facility on [DATE] with diagnoses of incomplete quadriplegia, type 2 diabetes and alcohol abuse. R10 was his own decision maker. R10 significant change MDS dated [DATE] indicate R10 BIMS score of 15, which indicates cognitively intact. It also indicates R10 needed limited assistance with walking and bed mobility and needed supervision with dressing and hygiene. The facility self reported an allegation R10 was observed sucking on R9 breast, while in the activity room. The facility investigation indicate the residents were separated and the Director of Nursing (DON) B was made aware. R10 was placed on 15 minute checks. The facility investigation indicates the police were not called until 3/27/23. On 3/27/23 the police took R10 to the police station. The facility investigation indicates the state agency were not notified of this allegation within 2 hours of the discovery of this allegation. The investigation indicate Nursing Home Administrator (NHA) A was reeducated on the need to notify the police within 2 hours of a discovery of abuse. On 4/11/23 at 2:30 p.m. during the daily exit meeting with DON B, NHA A and VP of Operations D. Surveyor explained the concern the police were not called immediately and this self report was not reported to the state agency within 2 hours of the discovery. VP of Operations D stated she did not consider this abuse and R9 and R10 were friends. (Cross-reference F600).
Dec 2022 7 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility policy entitled, Neurological Assessment, with a revision date of 10/2010, states (in part) . : Purpose: The purpo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility policy entitled, Neurological Assessment, with a revision date of 10/2010, states (in part) . : Purpose: The purpose of this procedure is to provide guidelines for a neurological assessment; 1) upon physician's order 2) when following an unwitnessed fall; 3) subsequent to a fall with a suspected head injury; or 4) when indicated by resident condition. General Guidelines 1. Neurological Assessments are indicated: a. Upon physician's order b. Following an unwitnessed fall c. Following a fall or other accident/injury involving head trauma d. When indicated by resident's condition 2. When assessing neurological status, always include frequent vital signs . Documentation The following information should be included in the resident's medical record: 1. The date and time the procedure was preformed 2. The name and title of the individual(s) who performed the procedure 3. All assessment data obtained during the procedure 4. How the resident tolerated the procedure 5. If the resident refused the procedure, the reason(s) why and the interventions taken. 6. The signature and title of the person reporting the data. 3. R17 was admitted to the facility on [DATE] with diagnoses of Hemiplegia and Hemiparesis, Dysphagia, Aphasia, and Hypertension. R17's Quarterly MDS (Minimum Data Set) assessment, dated [DATE], documents a BIMS (Brief Interview for Mental Status) score of 3, indicating R17 is severely cognitively impaired for daily decision making. Section G (Functional Status) documents R17 requires extensive assist with two plus person physical assist for bed mobility, transfers, and toilet use. R17's care plan, initiated [DATE], documents R17 is at risk for falls related to generalized weakness, impaired balance, and antidepressant use. The interventions section documents to use a body pillow to left side to maintain proper body positioning in bed, new mattress with bolsters, and to anticipate the resident's needs. Surveyor reviewed R17's medical record and noted that R17 had an unwitnessed fall on [DATE] and was found on the floor next to the bed. Surveyor reviewed R17's Falls Management-Post Fall Assessment Tool, dated [DATE], that documented R17's fall was not observed and that R17 was defined as high risk prior to the fall. Surveyor reviewed the Neurological Assessment form attached to fall management assessment tool form. Instruction's document, Complete form and describe any neurological problems. Frequency is every 15 minutes x 4, every 30 minutes x 2, every 1-hour x 4, and every 8 hours x 3. Surveyor noted the first row of the form is completed with R17's vitals and neurological status, however a time is not indicated. The rest of the neurological assessment form is left blank. On [DATE] at 10:44 AM, Surveyor interviewed Director of Nursing (DON) B. DON B reported that neurological checks should be completed when someone has an unwitnessed fall. DON B reported they are working on educating facility staff that even if a resident says they didn't hit their head and the fall was unwitnessed, neurological checks still need to be completed. Surveyor shared with DON B that R17 had an unwitnessed fall on [DATE] and neurological checks were not fully completed. DON-B reported that because neurological checks are to be done over several shifts and days as well as it being on paper sometimes makes it difficult for staff to complete the entire form of neurological checks. On [DATE] at 03:11 PM, Surveyor shared the concern regarding incomplete neurological checks for R17 after an unwitnessed fall with Nursing Home Administrator (NHA) A, DON B, Corporate Consultant H, and Corporate Consultant I. There was no additional information provided by the facility. 2. R3 was admitted to the facility on [DATE] with diagnoses of morbid obesity, urinary retention and muscle weakness. R3's admission Minimum Data Set (MDS) dated [DATE] notes R3 requires extensive to total assistance with activities of daily living. R3 was admitted to the facility with a urinary catheter in place and is frequently incontinent of bowel. R3 has a history of UTI (Urinary Tract Infections). On [DATE] at 3:33 PM, Surveyor conducted an interview with R3. R3 told Surveyor that they have had UTIs in the past and they are scared they could get sick again if staff aren't paying attention and helping to monitor her catheter and toileting. R3 was alert and appeared to be free from obvious signs and symptoms of infection at the time of the interview. Surveyor reviewed R3's medical record, including Nurse Practitioner progress notes. Surveyor reviewed Nurse Practitioner X's progress note dated [DATE] reads: .Leukocytosis (a high level of white blood cells, indicating possible infection) was noted on today's labs at 17. UA will be sent. On [DATE], Surveyor reviewed R3's medical record, including lab work and urinalysis results for November and December of 2022. Surveyor did not locate any urinalysis results for R3 for [DATE]. Surveyor located urinalysis results for [DATE], indicating R3 was positive for urine abnormalities. On [DATE], R3 was started on antibiotic therapy for a urinary tract infection. On [DATE] at 11:50 AM, Surveyor conducted interview with Nurse Practitioner X. Surveyor asked Nurse Practitioner X if diagnostic work is ordered by a practitioner, including labs or urinalysis, when should those specimens be obtained. Nurse Practitioner X responded that they would expect about a 24 hour turn around time. Surveyor asked Nurse Practitioner X why R3's urinalysis ordered [DATE] was not obtained until [DATE]. Nurse Practitioner X was unable to express to Surveyor why there was a delay in obtaining R3's urinalysis until [DATE]. On [DATE] at 2:45 PM, Surveyor conducted interview with Nursing Home Administrator (NHA) A. Surveyor shared concerns related to facility staff not obtaining R3's urinalysis as ordered on [DATE]. Surveyor shared concern that R3's urinalysis obtained [DATE] showed urine abnormalities and R3 is now being treated for a UTI. No additional information was provided by the facility at this time. 4. R25 was admitted to the facility on [DATE] with diagnoses of Unspecified Abnormalities of Gait and Mobility, Unspecified Lack of Coordination, Diabetes Mellitus, End Stage Renal Disease, Alzheimer's Disease, and Major Depressive Disorder. R25 is currently her own person but has a designated emergency contact documented in their medical record. Surveyor reviewed R25's admission Minimum Data Set (MD'S) which documents R25's Brief Interview For Mental Status (BIMS) score of 11, meaning R25 demonstrates moderately impaired skills for daily decision making. R25's MDS also documents that R25 requires limited assistance for bed mobility and extensive assistance for transfers, dressing, toileting, and hygiene. Surveyor reviewed R25's falls and noted R25 has had 4 falls since admission to the facility and noted that 2 of the 4 falls were unwitnessed falls which per facility policy and procedure require neurochecks to be completed as follows: Every 15 minutes x 4 Every 30 minutes x 2 Every hour x 3 Every 4 hours x 4 Every 8 hours x 3 On [DATE], the Falls Management-Post Fall Assessment Tool documents that R25 had an unwitnessed fall where R25 was sitting at the side of the bed waiting for dinner and slid out of bed. Per documentation R25 stated R25 did not hit R25's head, however; per R25's electronic medical record (EMR), it is documented that while the nurse was in the room to assess R25, R25 stated R25 was nauseous and proceeded to try and vomit into the garbage can. Surveyor notes that neurochecks were not started and completed per facility policy and procedure. On [DATE], the Falls Management-Post Fall Assessment Tool documents that R25 had an unwitnessed fall where R25 slid off the bed. Surveyor notes there is no documentation that neurochecks were started and completed per policy and procedure. On [DATE] at 12:33 PM, Surveyor shared the concern with Administrator (NHA A), Director of Nursing (DON B), Corporate Consultant (CC I), Corporate Consultant (CC H), and Administrator Assistant (AA F) that neurochecks had not been started and completed per facility policy and procedure for R25's unwitnessed falls on [DATE] and [DATE]. DON B confirmed that neurochecks should have been completed for the unwitnessed falls. No further information was provided by the facility at this time. 5. R25 was admitted to the facility on [DATE] with diagnosis which includes Hypertension. Surveyor reviewed R25's physician orders and noted the following medications: Amlodipine Besylate Tablet 2.5 mg (milligrams) with directions to give 1 tablet by mouth one time a day for HTN (hypertension). Hold for SBP (systolic blood pressure)< (less than) 100 or HR (heart rate) <60 with an order date of [DATE]. Amlodipine Besylate 25 mg was discontinued on [DATE]. Metoprolol Succinate ER (extended release) Tablet Extended release 24 hour 25 mg with directions to give 1 tablet by mouth one time a day for HTN. Hold for SBP<100 or HR < 60 with an order date of [DATE]. Clonidine HCL (hydrochloride) Tablet 0.1 mg with directions to give 1 tablet by mouth every 12 hours for HTN. Hold for SBP < 100 with an order date of [DATE]. Surveyor reviewed R25's December MAR (Medication Administration Record) and noted on [DATE] R25's blood pressure is documented as 98/58. The [DATE] MAR on [DATE] has a check mark at 0700 (7:00 a.m.) which indicates Amlodipine Besylate 2.5 mg & Metoprolol Succinate ER 25 mg were administered and at 0800 (8:00 a.m.) for Clonidine HCL 0.1 mg was administered. R25's systolic blood pressure was less than 100 and these medications should not have been administered. On [DATE] at 12:45 p.m. Surveyor informed RN (Registered Nurse) Unit Manager-C R25's morning blood pressure on [DATE] was 98/58 and R25 received her morning dose on [DATE] of Amlodipine Besylate 2.5 mg, Metoprolol Succinate ER 25 mg & Clonidine HCL 0.1 mg when the physician orders document to hold these medications of R25's systolic blood pressure is less than 100. Surveyor asked RN Unit Manager-C if these medications should have been held on [DATE]. RN Unit Manager-C replied it should have been. On [DATE] at 1:47 p.m. Surveyor informed Administrator-A and DON (Director of Nursing)-B of the above. Based on observation, record review and interview, the facility did not ensure all treatment and care was provided to facility residents in accordance with assessment, professional standards of practice, the comprehensive care plan and resident choices in 4 of 4 residents (R55, R3, R17 and R25) reviewed. * On [DATE], R55 had a change in condition. On [DATE] at 6:00 am, R55 had STAT (immediate) orders for a CBC (Complete blood count) and a BMP (Basic Metabolic Panel). There was no evidence that the facility received the results of the STAT lab orders and no evidence that they followed up with the ordering nurse practitioner or the physician. R55 continued to experience a significant decline in condition and was hospitalized on [DATE] with severe sepsis due to a urinary tract infection. R55 expired while at the facility on [DATE] with cause of death as urinary tract infection. * On [DATE] R3 was noted to have Leukocytosis (a high level of white blood cells, indicating possible infection) with a Nurse Practitioner's note stating a UA (urinary analysis) will be sent. Surveyor did not locate any urinalysis results for R3 for [DATE]. Nurse Practitioner X responded she would expect about a 24-hour turnaround time. There was a delay in obtaining R3's urinalysis and was not obtained until [DATE]. * R17 had an unwitnessed fall on [DATE] and neurological checks were not fully completed. * R25 had 2 unwitnessed falls on [DATE] and [DATE]. Neurochecks were not competed. Director of Nursing (DON) B confirmed that neurochecks should been done. * R25's morning blood pressure on [DATE] was 98/58 and R25 received her morning dose of Amlodipine Besylate 2.5 mg, Metoprolol Succinate ER 25 mg & Clonidine HCL 0.1 mg. R25's physician orders document to hold these medications of R25's systolic blood pressure is less than 100. Surveyor asked RN Unit Manager-C if these medications should have been held on [DATE]. RN Unit Manager-C replied they should have been. Findings include: Surveyor reviewed the facility's Lab and Diagnostic Test Results-Clinical Protocol, Revised [DATE]; 2005, Med-Pass, Inc. Under Assessment and Recognition, the policy states, - The physician will identify, and order diagnostic and lab testing based on the resident's diagnostic and monitoring needs. - The staff will process test requisitions and arrange for tests. - The laboratory, diagnostic radiology provider, or other testing source will report test results to the facility. Surveyor noted this clinical protocol does not address STAT orders for lab testing, does not address STAT turnaround time, does not address staff follow-up when the results are not received and in such cases a time frame for physician notification. According to Laboratory Medicine Curriculum, Clinical Laboratory-Fundamentals, a STAT test is defined as a quick turnaround time, generally an hour or less from specimen receipt until test result reporting. Such STAT tests are usually ordered when the result is needed quickly for a decision regarding patient management. Such tests must be performed ahead of others in the queue . https://webpath.med.utah/EXAM/LabMedCurric/LabMed01_5.htm# 1.) On 12/8 and [DATE], Surveyor reviewed R55's medical record which documents in part: R55 was admitted into the facility on [DATE]. R55's diagnosis included in part: Chronic Obstructive Pulmonary Disease (COPD), Heat failure, Type 3 Diabetes Mellitus w/o complications, Essential Hypertension, Chronic Kidney disease stage 3A, Hyperlipidemia, Hypo-osmolality, and hyponatremia, etc. R55 is noted to have a legal guardian. R55's advanced directive indicates R55 is full code. R55's quarterly Minimum Data Set (MDS) dated [DATE] reflects R55 has adequate hearing, clear speech, is understood, understands, has impaired vision seeing large print. The MDS indicates R55 scored a 10 on the Brief Interview for Mental Status which indicates R55 is moderately impaired for daily decision-making skills. R55 requires supervision oversight encourage or cueing, set up help only for eating. The MDS also indicates R55 requires oxygen. R55's care plan includes in part: - R(55) has impaired cognitive function/impaired thought process related to impaired decision making, deemed incompetent by courts, long term (LT) and short-term (ST) memory impairment. Initiated [DATE] with revision on [DATE]. Interventions include: - Monitor/document/report PRN (as needed) any changes in cognitive function, specifically changes in decision making ability, memory, recall and general awareness, difficulty expressing self, difficulty understanding others, level of consciousness, mental status. [DATE] - Has COPD and CHF (congestive heart failure) with altered respiratory status [DATE] Interventions include in-part: Give aerosol or bronchodilators as ordered, monitor/document/report PRN any signs and symptoms of respiratory infection; fever, chills, increased difficulty breathing XXX[DATE] - Has oxygen therapy related to respiratory illness [DATE] with interventions in-part to include Oxygen per MD orders, change resident position every 2 hours to facilitate lung secretion [DATE]. R's 55's medical record review includes the following progress notes: [DATE] Rapid Swab for Covid-19 performed today resident was negative. [DATE] Resident Tested via Rapid Covid test due to Covid outbreak. Results negative. Vital signs obtained on [DATE] at 7:23 a.m. are Blood Pressure: 117/60 Temperature: 97.9 forehead Pulse: 77 Respiration: 16 [DATE] 03:30 psych follow-up Chart reviewed. Case staffed with treatment team and writer met with patient. Patient seen getting ready for breakfast. She states her mood is OK. She is unable to engage in meaningful conversation today. She is unable to or choosing not to answer further assessment questions. She appears disoriented. Nurse present and states the same. Patient recently tested negative for COVID. Nurse states she will monitor. [DATE]: PHQ9 (mood score): 10 (moderate depression); BIMS: 10 (Moderately Cognitively Impaired). General appearance and behavior: Pleasant, cooperative; Speech: low and slow in rate volume tone, Mood Ok Affect- Constricted, disoriented, Thought Process- Logical, longer time to process and respond, Cognition- Alert Ox1-2, Judgement/insight-fair. Assessment and Plan: Generalized anxiety disorder. Appears Stable. Does not present anxious .mild cognitive impairment, so stated: Appears more disoriented today and is unable to engage in conversations. Patient still takes time to process and respond to queries. Monitor for worsening behaviors. Nurse aware of symptoms and current medication. Continue to provide reassurance and supportive cares. Monitor closely. Patient is a [AGE] year-old woman with anxiety disorder being seen for a follow up visit. She appears very disoriented today. Nurse states she tested negative for COVID but will monitor. Psychiatric/Mental Health AA. On [DATE], R55 had a psych follow up. Surveyor noted this progress note references R55 as being very disoriented today and to monitor closely. Vital signs obtained on [DATE] at 6:45 p.m. are Blood Pressure: 137/66 Lying Right arm. Temperature: 98.0 Pulse: 77 Respiration: 18 On 12/1/ 22, at 5:22 am, R55 has a temperature of 102.3 orally. R55's Medication Administration Record indicates on [DATE] at 0522 (5:22 am) R55 received Acetaminophen (Tylenol) Tablet 325 mg 2 tablet by mouth every 4 hours as needed for Fever-650 mg tablet. The [DATE] 5:55 (am) Nurses note indicates Writer in to see res d/t (due to) Certified Nursing Assistant (CNA) reports feels warm, res alert in bed responds appropriately, lungs with diminishes sounds, bilateral fields, no coughing noted, 02@3LPM (oxygen at 3 liters per minute) via NC, res given Tylenol 650mg and cooling measures in place. Call placed to on-call no answer informed by receptionist will call when available will notify supervisor and am nurse. Licensed Practical Nurse (LPN) N. There is no evidence of an RN assessment at this time. [DATE] 06:00 (am) Nurses note: (name) NP (X) returned call and updated, new orders STAT CXR (Chest X-Ray), CBC (Complete blood count), BMP (Basic Metabolic Panel), res and guardian (name) message left. On [DATE] Director of Nursing (DON) B provided Surveyor with a screen shot of documentation showing on [DATE] at 6:27 am an online order placed in the lab portal for the STAT CXR, CBC, and BMP that was ordered by NP X. R55's medical record continues: [DATE] 6:02 (am) Nurse note: Rapid Covid neg: LPN N. [DATE] 8:15 (am)-SNF Progress Note NP X acute: Chief complaint: fever, tachycardia, AMS (altered mental status). Patient is seen lying in bed. She has her eyes closed; she is slow to respond. Patient noted to have fever with tachycardia last evening rapid COVID test was negative labs and chest X-ray were ordered. No results as of yet. Oxygen saturation 89% on 3 L. Oxygen was increased to 6 L. Will have IV placed to start IV fluids. Await X -ray and lab results. Vital signs reviewed, stable, occasional soft BP, General No acute distress, comfortable, Cardiac regular rate and rhythm, respiratory clear, no wheeze, no edema, alert interactive . Assessment and Plan: Chronic obstructive lung disease: Oxygen saturation 89% on 3 L, will increase to 8L currently. AMS noted. Awaiting Chest X-ray and lab results. Maintain oxygen saturation greater than 90%. Continue DuoNeb treatments as needed and prescribed inhalers. Monitor closely Fever unspecified: Fever 102.3 last evening, currently afebrile, but feels warm. Tachycardia unspecified: rates is 100-110s. Appears regular. Surveyor noted the lab order had been placed into the Lab portal on [DATE] at 6:27 am with the results not yet received. Surveyor was provided with a copy of R55's Chest Xray Radiology report which was electronically signed on [DATE] at 11:39 am. The Xray results documented Lungs: No focal consolidation. Pulmonary vasculature is within normal limits. Pleura: No pneumothorax. No pleural effusion. Conclusion: No acute cardiopulmonary process. Electronically signed by MD CC. The vital signs taken on [DATE] at 8:43 am includes: Blood Pressure: 98/63 lying left arm Temperature: 97.8 Forehead non-contact Pulse: 112 Respiration: 20 [DATE] 11:31 (am) Nurses Note Resident status has changed, blood pressure low and heart rate increased. No fever noted. Resident appears drained. COVID test negative, chest C-ray and labs completed waiting for results. Writer called Access RN to placed IV for dehydration. Normal Saline 100ml/hr. PRN Nebulizer treatment administered. Writer will continue to monitor for any new concerns. Surveyor noted this was written by LPN Q. [DATE] 13:55 (1:55 pm) Nurses Note Text: Access RN placed IV in resident's right forearm. Writer started Normal Saline @100ml/hr for a total of 1L for dehydration. Writer will continue to monitor. [DATE] 22:39 (10:39 pm) Nurses Note Text: Resident completed NS IV solution this PM shift. IV site dressing to right hand is clean, dry, intact. Resident continues to be lethargic and moderate body twitches, arousable and responsive to touch and verbal tactile. Resident denies any pain or discomfort. Resident fed by writer this shift and ate 75% of dinner tray. Resident vitals obtained this shift is stable, afebrile. This is documented by LPN JJ. Surveyor noted R55 is referenced as being lethargic with moderate body twitches and that R55 was fed by the staff member eating 75% of the dinner tray. R55's [DATE] MDS had indicated R55 only required supervision oversight with encouragement or cueing and set up help only. There is no indication the decline in ability or noted body twitching was discussed with the nurse practitioner or physician. Vital signs obtained on [DATE] at 2:24 a.m. are Pulse: 100 Respirations: 20 O2: 93% Vital signs obtained on [DATE] at 8:43 a.m. are Blood Pressure: 99/68 Lying Left arm. Temperature: 97.8 Forehead, non-contact Pulse: 112 Respirations: 20 O2: 96% Vital signs obtained on [DATE] at (6:48p.m. Blood pressure: 121/68 sitting left arm. Temperature: 96.9 oral Pulse: 109 Respirations: 20 O2: 96% Surveyor also was provided with a copy of the facility's 24-hour report/change of condition report dated [DATE] which documents: AM shift: [R55 as having] STAT CBC, BMP, CXR, Nebulizer treatment, call placed IV normal saline 150 ml/hr., decreased blood pressure, increased heart rate, no fever. PM shift: IV right hand, C, D, I, afebrile, VSS. Surveyor noted there is no follow up reference to the [DATE] 6:00 am STAT CBC, BMP, and CXR order. R55's medical record continues: [DATE] 03:46 (am) Nurses Note Text: Res easily aroused responds appropriately when questioned, lungs with diminished sounds, 02@8LPM via NC, no apparent resp. distress pox 93%, twitching noted entire body continuously, skin warm and dry, Tylenol given res denies pain, right wrist PIV intact no s/s of infiltration. This is documented by LPN N. Vital signs obtained on [DATE] at 5:39 a.m. are: Blood Pressure: 148/98 lying left arm Temperature: 102.2 Oral Pulse: 85 bpm Respiration: O2: 93.0 Oxygen via nasal cannula. [DATE] 05:46 (am) Nurses Note Text: Tylenol suppository given d/t res pocketing meds. This was documented by LPN N. Surveyor noted R55's oxygen was at 93% at 2 LPM via NC and R55's body was noted to have continuous twitching with skin warm and dry. Surveyor also noted R55 was given an Acetaminophen/Tylenol suppository verses tablet form. Additionally, Surveyor did not observe any lab results that had previously been ordered on [DATE] at 6:00 am. Surveyor noted no RN assessment and no call to the physician or NP. R55's medical record continues: [DATE] 07:15 (am) SNF Progress Note [DATE] . [NAME] Note ***CHIEF COMPLAINT*** fever, tachycardia, AMS, hypoxia ***SUBJECTIVE*** Patient is seen lying in bed. She remains lethargic with jerking body movements. She is minimally responsive. She continues to require increased oxygen levels. She is tachycardic and febrile. She was given 1 L NS last evening. CXR was unremarkable. Labs were not performed. Patient will be sent out to evaluation and treatment. ***LAB RESULTS*** Not Recorded ***MICROBIOLOGY RESULTS*** Not Recorded Chronic obstructive lung disease: Oxygen saturation 89% on 3 L, will increase to 8 L currently. AMS (Altered Mental Status) noted. Awaiting chest x-ray and lab results. Maintain oxygen saturation greater than 90%. Continue DuoNeb treatments as needed and prescribed inhalers. Monitor closely. CXR was unremarkable. Required 8L NC. Fever, unspecified: Fever 102.2 this am. Tachycardia, unspecified: rates in the 100s-110s. Appears regular. Related to fever likely. Altered mental status, unspecified: Lethargic with jerking body movements. Minimally responsive. Labs were not drawn and not sure when we can get them, so will send patient out for evaluation and treatment. ***FOLLOW-UP*** Time spent during visit today was 35 minutes, of which greater than 50% of the time was spent in confirming history, reviewing recent hospitalization records regarding multiple medical problems, assessing patient, reviewing facility EHR and collaboration of plan of care with patient/ nursing staff / collaborating providers as detailed above. Provider: (NP X), Signed Date: 2022-12-02 16:52:17 (4:52:17 pm). Surveyor noted on [DATE] at 07:15 am, NP X's progress note documents R55 remains lethargic with jerking body movements, is minimally responsive, continues to require increased oxygen and was febrile. The progress note also documents labs were not performed and that R55 would be sent out to evaluate and treat. R55's medical record continues: [DATE] 08:45 (am) Health Status Note Text: resident was sent to (name of) hospital, resident had a temp of 102.2, NP X notified, left voicemail for guardian ., bed hold obtained. [DATE] 15:35 (3:35 pm) Nurses Note Text: Writer received call from (name of) hospital and spoke with nurse . Writer informed that resident is being admitted to hospital for sepsis at this time. [DATE] 14:26 (2:26pm) Social Service Progress Note Text: . Later contacted (name of hospital); spoke to nurse; . admitted for severe sepsis, UTI (urinary tract infection), with acute renal failure, hyponatremia, and pneumonia versus a lung mass. Is going to have an ID consult. Social Services-J [DATE] 15:11 (3:11 pm) Nurses Note Text: Discharge summary of medications reviewed with NO n (sic) preparation for today's admit. All medications reviewed and changes made as ordered. PO ATB (antibiotic) to continue x 5 days. [DATE] 20:09 (8:09 pm) Nurses Note Text: Resident returned . (name of hospital) earlier this evening. Resident is alert and oriented baseline. Vitals obtained stable. Resident denies any pain or discomfort. Able to make needs known. Resident has two large dark purple bruises to bilateral AC space, light green bruises to bilateral dorsal hand. Abdomen soft non-tender, Bowel sounds active X4, Lungs clear. Resident is currently resting in bed watching TV, appears to be adjusting well to room. Call-light and water within reach. Surveyor reviewed the Hospitalist Discharge Summary dated [DATE] which indicated in-part: Discharge diagnosis: Severe Sepsis due to and UTI from Klebsiella (bacteria) Altered Mental Status: Improved Possible pneumonia/lung mass (ruled out) Hypernatremia: Improved Hyperkalemia: Improved Acute renal failure: Improved Peripheral artery disease status post intervention in 2019 Type 2 diabetes mellitus COPD Hospital Course/Synopsis: . [AGE] year-old female . alert and oriented X2. She was noted to have less responsive and had fever. The patient is unable to give history .patient arrived on 12 L oxygen. She was febrile with a temperature of 102.8, heart rate 118 but blood pressure has remained normal, was weaned off O2 in ER room, was saturated 93% room air, Chest Xray showed three patchy right perihilar opacity which may be due to an early infiltrate .UA is positive for UTI .Urine culture is positive Klebsiella, pneumonia. She was treated with IV Ceftriaxone. Creatinine and Hypernatremia improved with IV fluids. Her Mental status improved to baseline. CT chest negative for lung mass. R55's medical record continues: [DATE] 02:35 Nurse note: Re-admit-res easily aroused, lungs .resp. Even and non-labored, abd (abdomen) soft round non-tender bsX4, skin warm and dry no edema noted, purple bruise on AC from needle sticks, res denies pain at present time, left safe call light in reach. LPN N [DATE] 05:53 (am) Nurses note NP X and (name) guardian notified of res with no signs of life and 911 here at facility with resident. On [DATE] 7:18 am Surveyor interviewed Director of Nursing (DON) B. Surveyor shared that R55 was noted to be experiencing a change in condition. Surveyor reported R55's medical record indicated a STAT order was received on [DATE] at 6:00 am and as of [DATE] at 7:15 am (24 hours later) NP X's documentation indicates labs were not performed .Labs were not drawn . DON B reported on [DATE] the facility switched labs with the labs first day being [DATE]. DON B stated the order for CBC and BMP was created on [DATE] on the new labs online portal however there was some initial confusion. The new lab did not have their STAT lab set up yet and the lab was going to send out samples which would take longer to get results back. DON B reported she was not sure if anyone came to draw blood or not. DON B stated, in this situation it doesn't look like anyone came out. DON B stated the Phlebotomist now comes to the facility and the lab is working on getting equipment so that they can do the CBCs and BMPs. DON B stated since then, they have worked out wrinkles with the new lab. DON B stated once the problem was recognized they ran all STAT orders through their former Lab until the new lab could get set up. During this conversation, DON B stated she would ask the Phlebotomist to check to see if the lab was drawn on [R55] on [DATE]. DON B stated the STAT lab orders were discontinued on [DATE] when [R55] passed away. Surveyor spoke to DON B again on [DATE] at 11:52 am. Surveyor shared concerns with DON B that it appeared no one was following up on the STAT lab ordered on [DATE] at 6:00 am. DON B stated,
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not provide the necessary care and services to prevent deve...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility did not provide the necessary care and services to prevent development of pressure injuries and promote healing of pressure injuries for 3 (R28, R78, & R50) of 10 Residents. * R28 was discovered to have a full thickness pressure injury to the left ischium without a treatment in place and without monitoring. * R78 sustained a deep tissue injury to the right medial hand after wearing protective mitts. This pressure injury deteriorated to an unstageable pressure injury with eschar. The Facility did not follow physician orders to discontinue the mitt use and use freedom splints. * R50 had a pressure injury to the right buttocks. The facility did not follow physician orders to limit time up in Broda chair to 2 hours. R50's pressure injury declined and became an unstageable pressure injury. Findings include: The facility policy, entitled Pressure Ulcers/Skin Breakdown-Clinical Protocol, revised in April 2018, states, Assessment and Recognition . 2. In addition, the nurse shall describe and document/report the following: a. Full assessment of pressure sore including location, stage, length, width and depth, presence of exudates or necrotic tissue Cause and Identification 1.The physician will help identify factors contributing or predisposing residents to skin breakdown; for example, medical comorbidities such as diabetes or congestive heart failure, overall medical instability, cancer or sepsis causing a catabolic state, and macerated or friable skin . Treatment and Management .3. The physician will help staff characterize the likelihood of wound healing, based on a review of pertinent factors, for example: a. Healing or Prevention Likely: The resident's underlying physical condition, prognosis, personal goals and wishes, care instructions, and the ability to cooperate with the treatment plan make wound healing and subsequent wound prevention realistic. b. Healing or Prevention Possible: Healing may be delayed or may occur only partially; wounds may occur despite appropriate preventive efforts. 1. R28 was admitted to the facility on [DATE] and has diagnoses that include: Unspecified paraplegia, Neuromuscular Dysfunction of Bladder with Suprapubic catheter placement, Spina Bifida, Pressure Ulcer of Left Hip and Pressure Ulcer of left Buttock, unspecified stage. R28's quarterly MDS (Minimum Data Set) Assessment with an ARD (Assessment Reference Date) of 09/02/2022 documents R28 has a BIMS (Brief Interview for Mental Status) of 14 indicating R28 is cognitively intact; documents R28 does not have a behavior of refusing cares; R28 needs extensive staff assistance with activities of daily living including needing the assistance of 2 plus staff for bed mobility and R28 is at risk for developing pressure ulcers but has no current pressure ulcers. The 12/03/2022 quarterly MDS indicates R28 has a BIMS of 12 indicating R28 is cognitively intact and continues to require extensive assist for ADL's including 2 plus staff for bed mobility. This MDS indicates R28 is at risk for pressure injuries and currently does not have a pressure injury. Additionally, this MDS indicates R28 did not demonstrate the behavior of rejecting cares. R28's most recent Braden score on 08/23/2022 was a 13, indicating R28 is at a moderate risk to develop pressure injuries. R28's Care Plan, last revised on 11/29/2022 with a target date of 02/27/2023, states: [name of resident] is at risk for impaired skin integrity r/t (related to): diagnosis of spina bifida, paraplegia, depression, pain, impaired sensation, impaired mobility, and incontinence. Resident is frequently non-compliant with interventions despite understanding of risks. Interventions include: Address pain as needed for resident comfort to encourage adherence to interventions to maintain skin integrity. (R28)'s pain is managed with repositioning, offloading, and medication. Apply house moisturizing lotion as needed to keep skin hydrated. Avoid applying between toes and other moist areas. Edema management--apply tubigrips (size E) or compression socks (provided by family) to BLE (Bilateral Lower Extremities) on in AM, off at HS (Hour of Sleep). Resident is frequently non-compliant with use of tubigrips despite frequent education on risks. Encourage resident to elevate BLE when at rest. Resident is frequently noncompliant with elevating BLE despite frequent education on risks. Encourage resident to keep head of bed below 30 degrees. May have head of bed elevated for meals. Moisture management--insure abdominal, groin, and chest folds are cleaned and thoroughly dried twice daily with AM/PM cares. Utilize Ultrasorb pads as needed for areas of high moisture. Monitor skin under/around medical devices (suprapubic catheter) once a shift and as needed. Utilize securement devices and cushion areas of contact to prevent skin irritation. Nursing will assess skin upon admission, weekly on day of scheduled shower, PRN (as needed), and with any change in condition. Any abnormalities will be documented in chart and reported to primary physician and Wound Care Team for follow up. Offload resident to reduce direct pressure on bony prominences. Utilize heel boots and/or pillows to keep heels floated as resident allows. Monitor offloading devices with each encounter to ensure proper positioning. Avoid positioning devices directly over wounds/bony prominences. Resident is frequently non-compliant with use of heel boots and floating heels despite frequent education. Provide resident reminders and assistance with repositioning every 2-3 hours when in bed. [name of resident] was educated regarding pulling down briefs rather than trying to tear them off. Re-educate as needed. Support surfaces for pressure reduction: alternating pressure/low air loss mattress and Roho cushion. Evaluate for effectiveness/proper function with each resident encounter. On 12/06/22 at 9:47 AM, Surveyor observed R28 lying in bed on back, HOB (head of bed) elevated less than 30 degrees, heel boots on to bilateral lower extremities. Surveyor interviewed R28 and asked if R28 had any open areas. R28 informed Surveyor there was an open area located on their bottom and staff were putting cream on it. Surveyor reviewed R28's medical record and noted the following active physician's order .After gentle cleansing and drying, apply Triad cream to posterior scrotum & buttocks . This order was scheduled for every shift and did not specify why the cream was being used. Surveyor reviewed R28's medical record and noted R28 had been re-admitted to the facility on [DATE] after a hospital stay. The following was documented in a nurses progress note on 08/23/2022, Resident readmitted to facility from [name of hospital], transported by EMS (Emergency Medical Services) .Stage 2 pressure injuries to left ischium and peri-rectum noted on hospital discharge summary. Resident reports no awareness of skin breakdown and denied knowledge of any treatment in the hospital. WCT (wound care team) notified of reported skin issues .Resident also has orders in place for Triad cream and hygiene routine for past issues with MASD (moisture associated skin damage) to groin/buttock r/t (related to) poor hygiene and leaking suprapubic catheter . Surveyor reviewed the hospital Discharge summary dated [DATE] which documented, Stage ll to perineal wound, present on admission, continue with wound care. On 08/23/22 a Skin Only Evaluation documented, Resident deferred full assessment at this time--playing board games with brother; Per hospital report, resident has stage 2 pressure injuries to left ischium and peri-rectum. Surveyor reviewed additional Skin Only Evaluations and noted the following documented: On 08/26/2022 NO new skin issues as a result of this sliding from the bed. On 09/07/2022 No new bruises or injuries On 10/31/2022 Skin intact; On 11/07/2022 No new skin issues noted On 11/14/2022 No new skin concerns. Being followed by wound team for area to butt/scrotum. On 11/21/2022 Treatment to butt/scrotum in place. On 11/28/2022 Treatment to butt/scrotum in place. On 12/05/2022 No new skin issues noted Surveyor noted the most recent wound care team assessment was from 9/23/22 and documented, Weekly assessment completed by Wound Care Team .Triad cream to peri-rectal area MASD (Moisture Associated Dermatitis) with cares. Braden score 13. Risk factors unchanged from previous assessment. Recent weight is 171.2lbs. Intakes adequate and blood sugars not monitored. Interventions in place and include: every 2-hour turning/repositioning (refuses), offloading, heel boots (non-adherent), edema management (non-adherent with LE elevation), pain management, alternating pressure mattress, Roho cushion, incontinence cares, and weekly skin assessment by nursing. Resident educated on current skin condition, interventions, and risks of non-adherence- verbalized understanding, but often non-compliant and hangs leg over edge of bed. WCT (Wound Care Team) will no longer follow. Nursing to notify WCT of any concern or change in skin condition. Surveyor could not locate facility documentation of a pressure injury to the ischium area per hospital discharge summary. Surveyor also noted the Braden score referenced was the assessment from 8/23/22. On 12/08/22 at 7:39 AM, Surveyor observed R28 lying in bed, clean shaven, heel boots on to bilateral lower extremities. R28 gave Surveyor permission to view morning cares. On 12/08/22 at 7:44 AM, CNA (Certified Nursing Assistant)-M prepared to assist R28 with morning cares. CNA-M donned the appropriate PPE (Personal Protective Equipment) for enhanced barrier precautions and performed hand hygiene per professional standards. CNA-M gathered supplies and explained the procedure to R28. CNA-M could not find R28's tubigrips, doffed all PPE, performed hand hygiene and left the room to ask for another pair of tubigrips. On 12/08/22 at 7:54 AM, CNA-M returned, donned appropriate PPE, and performed hand hygiene per professional standards. CNA-M began assisting R28 with morning hygiene cares. Surveyor did not have any issues with cares. On 12/08/22 at 8:00 AM, CNA-M assisted R28 onto their left side and began washing R28's back and buttocks area. Surveyor did not have any issues with cares. During this time, Surveyor viewed R28's buttocks and perineal area. Surveyor noted a circular open area to the left posterior buttocks. The area appeared to have depth, with edges that appeared to have epiboly (rolled or curled-under closed wound edges that may be dried, callused or hyperkeratonic which can impede wound healing). The open area appeared clean, and Surveyor did not note any signs or symptoms of infection. Surveyor pointed to the area and asked CNA-M if the area was open. CNA-M confirmed the area was open. Surveyor asked CNA-M how long R28 had the open area. CNA-M informed Surveyor R28 has had the open area for a while, it clears up and then comes back. Surveyor asked CNA-M what was being done for the wound. CNA-M informed Surveyor the staff attempt to keep the area clean and dry and put a cream on it. CNA-M pointed to the Triad cream that was on R28's bedside dresser. CNA-M stated the area is getting better. On 12/08/22 at 8:05 AM, CNA-M applied a thin layer of triad wound cream to R28's buttocks including the open area. On 12/08/22 at 8:07 AM, R28 informed Surveyor the open area was a problem a month or so ago because the catheter (Suprapubic) was leaking; now the catheter does not seem to be leaking but being incontinent of bowels does not help. CNA-M continued assisting R28 with morning cares. Surveyor did not have any issues with how cares were performed or hand hygiene. On 12/08/22 at 8:13 AM, Surveyor asked CNA-M what she would do if she noticed any new skin conditions. CNA-M replied she would report it the nurse and if the wound care team was in the facility she would report it to them as well. On 12/08/22 at 10:33 AM, Surveyor interviewed Unit Manager, RN (Registered Nurse)-N and Unit Manager, RN-L. Surveyor asked both RN-N and RN-L if R28 had any skin issues. RN-N informed Surveyor R28 had excoriation/denuded skin to buttocks/scrotum. RN-N was not certain of the last time she had assessed R28's bottom. RN-N informed Surveyor the wound care team usually does the follow up for wounds but was uncertain when the wound care team last saw R28. Surveyor informed RN-N the last wound care team note documented in R28's chart was from 09/23/2022. RN-N thought maybe there was something documented in the progress notes and would look through R28's chart. Surveyor explained a concerning issue was noted during morning cares and asked if RN-N would view R28's buttocks with Surveyor. RN-N stated yes, and she would let Surveyor know when R28 was ready to lay down. On 12/08/22 at 11:52 AM, Surveyor asked RN-N if she had any additional information and when would be a good time to view R28's skin. RN-N informed surveyor she was on phone with the wound care team and needed to check downstairs and would touch base with Surveyor. On 12/08/22 at 1:51 PM, Surveyors observed R28 lying in bed. R28 gave permission for both Surveyors to be in the room with RN-N while she assessed R28's skin. RN-N proceeded to don the appropriate PPE and enter R28's room. On 12/08/22 at 2:01 PM, RN-N and Surveyors observed R28's buttocks. Surveyor pointed to the area observed previously and RN-N informed Surveyor the area is open and R28 has had open areas there previously. RN-N stated she will measure the wound and contact the NP (Nurse Practitioner) to obtain a treatment order. Surveyor asked RN-N to update Surveyor with measurements and wound care orders. On 12/08/22 at 3:25 PM, Surveyor interviewed RN-N. RN-N informed Surveyor the area looked like pressure and RN-N had given the measurements to DON (Director of Nursing)-B. Surveyor brought up concerns regarding the hospital discharge summary from 08/23/2022 that mentions a stage 2 pressure injury to the left perineum and lack of facility documentation acknowledging whether that wound was present or not. RN-N informed Surveyor the area has been opened before and it will heal and then reappear. Surveyor brought up concerns about not knowing how long R28 had the current open area with no treatment in place. Surveyor asked RN-N about the Triad cream and if a CNA or nurse should be applying the cream. RN-N informed Surveyor the wound care team did give permission for the CNAs to apply that cream since it was only for maceration. Surveyor asked RN-N when a nurse should assess the skin. RN-N informed Surveyor at some point during the shift, a nurse should apply the triad cream and assess the skin. Otherwise, the skin assessments are weekly during showers. Surveyor asked if there should be measurements for maceration and RN-N replied no, staff would not measure the macerated area. On 12/08/22 at 3:47 PM, Surveyor interviewed DON-B. DON-B informed Surveyor the measurements for the open area were 3cm (centimeters) x 3cm x 2cm. DON-B informed Surveyor she would stage it as a 3, however she will wait for the wound care team to assess and have an extra set of eyes. DON-B informed Surveyor she would not document the stage until the resident is seen by the wound care team. DON-B informed Surveyor there would be no measurements for maceration and the CNAs are allowed to apply the triad cream. DON-B stated the nurses would not need to assess the skin every shift because the cream was only for maceration and skin checks would be done weekly. DON-B informed Surveyor the CNAs may need additional training on recognizing the differences between maceration and an open area. Surveyor asked for any additional information on this wound. On 12/12/2022, Surveyor reviewed R28's medical record and noted the following physician's order, Cleanse wound to left posterior ischium with Puracyn. Place calcium alginate and secure with border foam dressing. Every day shift every Mon, Wed, Fri for Wound care. This order had a start date of 12/08/2022. Surveyor also noted the following documented in a Skin Only Evaluation by DON-B: Wound noted to left ischium, near scrotum. Wound appears clean and moist, with pink, granulated base. Moderate serous drainage noted. No odor . 3x3x2. There is no staging documented in this assessment. Surveyor could not locate an assessment from the wound care team. On 12/12/22 at 3:50 PM, Surveyor asked NHA (Nursing Home Administrator)-A if R28 was seen by the wound care and could Surveyor have a copy of the assessment. NHA-A was uncertain if R28 was seen by wound care but would find out and give Surveyor a copy of the assessment. Surveyor was not given this information prior to survey exit on 12/12/2022. On 12/20/22 the facility provided to Surveyor the assessment completed by the nurse practitioner/wound team. This assessment is dated 12/13/22 and indicates R28 has a full thickness wound measuring 2.5 x 2.1 x 1.5 cm with a wound bed with 100% moist pink with a small amount of hyper-granulation tissue - moderate serosanguinous drainage. Peri-wound is moist with blanchable erythema. The treatment is cleanse with wound cleanser, tuck calcium alginate into wound bed leaving tail out to facilitate removal, cover with bordered foam. Surveyor noted the facility did not specifically stage this pressure injury as part of their assessment. 2.) R78 was admitted to the facility on [DATE] and has diagnoses that include acute respiratory failure with hypoxia, dysphagia, and hypotension. R78's Quarterly Minimum Data Set (MDS) assessment, dated 10/19/22 documents a Brief Interview for Mental Status (BIMS) was scored at 0 indicating severe mental impairment. Section G: Personal Hygiene documents R78 requires total dependence for maintaining personal hygiene and 2+person's physical assist. Upper extremity documents impairment on both sides. It documents that resident is at risk for developing pressure ulcers and at the time of the assessment did not have any unhealed pressure ulcers present. Limb restraints documents daily use. On 12/06/22, at 10:34 AM, Surveyor observed R78 lying in bed wearing white bilateral padded mitts that tie at the wrist. On 12/06/22, at 2:16 PM, Surveyor observed R78 lying in bed wearing white bilateral padded mitts that tie at the wrist. On 12/07/22, at 3:43 PM, Surveyor observed R78 lying in bed wearing white bilateral padded mitts that tie at the wrist. On 12/07/22, at 10:53 AM, Surveyor interviewed Licensed Practical Nurse-S (LPN-S) and asked him what R78 was wearing on his hands. LPN-S stated he was not sure and was not sure why R78 was wearing them but would ask his supervisor. On 12/07/22, at 1:40 PM, Surveyor interviewed Rehabilitation Director-W (Rehab Director). Surveyor asked if the therapy department is usually involved in the assessment for restraint use. Rehab Dir-W stated that they usually are not involved. She stated that typically restraint use is driven by nursing department. We may participate in discussion with the team, but we alone do not make the decision. The Rehab Director informed Surveyor that the restorative aide usually gives residents who wear restraints a break from them when they are doing therapy or restorative services. Our therapist or restorative aide will remove the restraint and complete services and then reapply the restraint. Surveyor asked Rehab Director-W if the therapy staff and restorative aides were trained on the different restraint and splint devices used at the facility. She stated yes. On 12/08/22, at 7:36 AM, Surveyor interviewed LPN-Q. Surveyor asked her what R78 was wearing on his hands. LPN-Q informed surveyor that R78 was wearing protective mitts to protect his trach so he doesn't pull it out. She stated that they check his skin every shift and document it on the medication administration record (MAR). Surveyor asked LPN-Q to show Surveyor where this was being documented. LPN-Q pulled up R78 electronic MAR and pointed to the order for freedom splints and stated this is where we document he is wearing the mitts and the skin checks. Surveyor asked LPN-Q if she was aware of R78 having a DTI to his hand. LPN-Q stated that he has a very small wound on hand, however it is healing. Surveyor asked LPN-Q if it was okay for R78 to be wearing the mitts while the DTI is healing, and she stated yes. On 12/08/22, at 7:39 AM, Surveyor observed R78 lying in bed wearing white bilateral padded mitts that tie at the wrist. On 12/08/22, at 8:08 AM, Surveyor interviewed Certified Nursing Assistant-T (CNA). CNA-T informed Surveyor that R78 was wearing mitts to prevent him from pulling at his tubing. CNA-T stated that R78 wears the mitts almost all the time. Surveyor reviewed the most recent Braden assessment with a date of 11/14/22. The Braden scale for predicting pressure ulcer risk is scored at 11 indicating R78 is at moderate risk for the development of pressure injuries. Surveyor reviewed R78's medical record and noted an active physician's order documenting, Trial resident off of restraints, monitor for safety/behaviors; every shift. This order was dated12/5/2022. Another active physician order documents, Freedom splints to bilateral hands at all times to protect trach integrity; Nurse to check placement and skin integrity every shift. This order was dated 11/15/2022. Surveyor noted a discontinued physician order stating, Mitts to bilateral hands at all times to protect trach integrity; Nurse to check placement and skin integrity every shift. This order has a start date of 9/13/2022 and a discontinued date of 11/15/2022. Surveyor could not locate a current physician order for mitts. (Cross-reference F604). 12/08/22 Surveyor reviewed R78's current Care Plan, dated 7/13/22. Care Plan documents, Don/doff protective mitts to prevent pt (patient) from injuring self. This intervention was initiated on 08/10/2022. R78's Care Plan also documents, has impaired skin integrity, as evidenced by unstageable (previously DTI (device-related)) pressure injury to right lateral hand, acquired in facility. Date initiated was 11/14/2022 and revised on 12/06/2022. Interventions include, Mitt restraint dc'd (discontinued)- freedom splint to be used in place. This intervention was initiated on 11/14/2022. R78 uses bilateral freedom splints d/t (due to) pulling at medical devices such as trach, G (gastrostomy)-tube and vent tubing. This intervention was initiated on 7/19/2022 and revised on 11/15/2022. It also documents that R78 will have, Wound assessment/measurement performed weekly/PRN (as needed) by Wound Care Team. This intervention was initiated on 11/14/2022. Surveyor notes that this current Care Plan has not been updated consistently in all related sections to reflect that the protective mitts were discontinued on 11/15/22 and there are new orders for freedom splints to be use instead of protective mitts. Surveyor review R78 Kardex dated 12/7/22. It documents, Don bilateral resting hand splints daily for 6-8 hours to prevent contractures of digits and hands. Don/doff protective mitts to prevent pt (patient) from injuring self. Surveyor notes that the Kardex still documents the use of protective mitts when these mitts were discontinued on 11/15/22 due to R78 forming a deep tissue injury (DTI) to his right lateral hand and does not document the use of freedom splints. The Kardex does not document any current DTI and interventions. Surveyor reviewed R78's Medication Administration Record (MAR) for November and December 2022. November MAR documents, Mitts to bilateral hands at all times to protect trach integrity; nurse to check placement and skin integrity every shift. Start date 9/13/22 and discontinued date 11/15/22. Documentation of protective mitts is completed for 11/1/22 through 11/15/22. November MAR also documents, Freedom splints to bilateral hands at all times to protect trach integrity, nurse to check placement and skin integrity every shift. Start date 11/15/22 at 1400. Documentation of freedom splint is noted 11/15/22 through 11/30/22. December MAR continues to document the use of freedom splints. Documentation has been completed 12/1/22-12/7/22. Surveyor notes that through observation of R78 on 12/6/22, 12/7/22 and 12/8/22, R78 was wearing protective mitts and not the freedom splints. The December MAR however has staff documenting the protective mitt use under the freedom splints. This is inaccurate documentation of a restraint device. Surveyor reviewed the skin only evaluations for R78. The skin only evaluation dated 11/14/2022 documents a right lateral wrist with a stage of suspected deep tissue injury, depth unknown. Measuring 1 x 1.1. Wound bed is epithelial. Skin notes documents, Resident seen by Wound Care Team at request of nursing for reported bruising to right wrist. Upon assessment, DTI observed to right lateral hand near wrist (device related- mitt). Root cause is mitt restraint. Removed by nursing & freedom splint ordered. Braden score is 13. Surveyor reviewed the Nurse Practitioner progress notes dated 11/14/2022. It documents, Patient noted to have new DTI to right hand likely related to the mitt. Mitt currently off, hand is edematous-we will leave the mitt off to rest for a while. Unspecified open wound of unspecified hand, initial encounter: Deep tissue injury noted to right hand secondary to mitt. The mitt will remain off for a bit to rest. Wound care team following. make sure that the mitt is not too tight around the wrist-continue to monitor. Skin only evaluation dated 11/18/2022 documents a pressure ulcer/injury on right lateral hand with suspected deep tissue injury depth unknow. Measuring 0.8 x 0.9. Skin note documents, Resident seen by Wound Care Team for weekly assessment. Right hand DTI improved and reabsorbing. Braden score is 13. Nurse Practitioner progress note dated 11/21/1022 documents, Patient noted to have new DTI to right hand last week likely related to the mitt. Mitts were removed and Freedom splints placed. Respiratory status stable. No other concerns per nursing - Unspecified open wound of unspecified hand, initial encounter: Deep tissue injury noted to right hand secondary to mitt. The mitt will remain off and freedom splints were placed. Wound care team following. Resolving. Skin only evaluation dated 11/22/2022 documents a pressure ulcer/injury on right lateral hand that is unstageable. Measuring 0.4 x 0.3 x 0.1. Wound bed is necrotic. Skin note documents, Resident seen by Wound Care Team for weekly assessment. Right hand DTI now unstageable as area evolved and now dry eschar- improved/smaller. Braden score is 13. Skin only evaluation dated 11/29/2022 documents a pressure ulcer/injury on right lateral hand that is unstageable. Measuring 0.3 x 0.3 x 0.1 with necrotic tissue. Skin note documents, Resident seen by Wound Care Team for weekly assessment. Right lateral hand slightly improved- eschar edges lifting. Braden score is 13. Skin only evaluation dated 12/02/2022 documents a pressure ulcer/injury to right lateral hand that is unstageable. Measuring 0.3 x 0.3 x 0.1 with necrotic tissue. Skin note documents, Weekly assessment completed by Wound Care Team. Right lateral hand stable- dry eschar and OTA (open to air). Braden score 13. Skin only evaluation dated 12/09/2022 documents, Weekly assessment completed by Wound Care Team. Right lateral hand is now resolved. Braden score 13. On 12/08/22, at 8:32 AM, Surveyor interviewed Registered Nurse Manager-V (RN Manager-V). Surveyor and RN Manager-V spoke outside of R78's room. Surveyor asked RN Manager to identify what R78 was wearing on his hands noting observation on this date. RN Manager-V stated that they call them mitts. Surveyor asked RN Manager if she was familiar with freedom splints. RN Manger-V stated that she was familiar, and that freedom splint are like a plastic material and is applied around the elbow area to prevent the elbow from bending. Surveyor asked how often a resident wearing mitts are monitored. She stated that the skin is checked once per shift or whatever is in the physician order. RN Manager-V stated that residents wear the mitts 24 hours a day, but the skin is checked, and they may also be out of the mitts if they have restorative services and wear a comfy blue bilateral splint. Surveyor asked RN Manager-V if she was aware of R78 having a pressure injury to his hand. RN Manager-V stated yes. Surveyor asked RN Manager-V if there was a current order for the mitts. She stated that there should be an order for the mitts if we are using them. Surveyor asked RN Manager to clarify what an order that states trial resident off of restraints - monitor for safety/behaviors; every shift. RN Manager stated that if there is an order for a trial then I would expect to see no mitts on R78. On 12/08/22, at 3:24 PM, Surveyor interviewed the Director of Nursing (DON-B). Surveyor asked DON-B if she was aware that there currently is no physician order for the protective mitts and R78 was observed wearing protective mitts on 12/6/22, 12/7/22 and 12/8/22. DON-B informed Surveyor that she heard about this. She stated that R78 was switched to freedom splints after receiving a DTI to his hand, however the restorative aide saw the protective mitts in R78's room and continued to put them on him after services. Surveyor asked DON-B if staff are trained on restraint and splint devices at the facility. DON-B stated that staff should be trained and referred Surveyor to the Staff Development Coordinator (SDC-U). Surveyor asked DON-B if she was aware that staff are continuing to document the use of the padded mitts under in the MAR under the current physician order for the freedom splints. DON-B stated she was not aware. When asked who should be monitoring that documentation the DON-B stated the nursing supervisors and myself. On 12/12/22, at 9:45 AM, Surveyor interviewed the Nursing Home Administrator (NHA-A) regarding the above concerns. NHA-A was not sure why R78 would still be wearing protective mitts without a physician order. Surveyor asked NHA-A who was responsible to monitor restraint documentation. NHA-A informed Surveyor that it is everyone's responsibility, however the nursing supervisor should be reviewing nurse documentation. The NHA-A did recall discussing R78 at morning meetings with her staff and his protective mitts in the past but did not recall any concerns recently. No additional information was provided. 3.) R50 was admitted to the facility on [DATE], with diagnoses of acute respiratory failure, cognitive communication deficit, dysphagia, and chronic kidney disease. R50's Quarterly Minimum Data Set (MDS) dated [DATE], documents R50's Brief Interview for Mental Status (BIMS) score of 00 which indicates R50 is severely impaired. Section G: Personal Hygiene documents R50 requires extensive assistance for maintaining personal hygiene and one-person physical assist. Upper and lower extremities documents impairment on both s[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility did not always ensure they notified the attending physician when there...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility did not always ensure they notified the attending physician when there was changes in the Resident's condition for 1 of 2 Residents reviewed (R25). R25's physician was not notified/consulted with when R25's hypertensive medication was held on 12/9, 12/10, and 12/12/22 related to blood pressures being outside of parameters. Further, there is no documentation that R25's physician was notified of R25's falls on 11/18/22 and 11/28/22. Findings include: Surveyor reviewed the facility's Guidelines for Notifying Physicians of Clinical Problems revised 9/17 and notes the following: .Immediate Notification(Acute) Problems Immediate implies that the physician should be notified as soon as possible, either by phone, pager, text messaging, or other means. 1. Sudden in onset or a marched change compared to usual status 2. Change in vital signs 3. Fall with an identified or suspected injury 4. Laboratory results 5. Significant medication error Non-Immediate Notification Situations The following are examples of issues that should be reported to the physician, but not immediately. Non-immediate implies that the physician should be informed of the problem or event at the time of the next routine communication or the next time he/she is making rounds(which is sooner. However, do not wait if there is concern or reason to believe that the situation requires more urgent discussion. 1. The following symptoms: In general: Any persistent or recurrent symptoms that are not life-threatening or causing severe distress and that cannot be addressed(or are not resolving) satisfactorily with existing information, interventions, or physician orders. 2. Any substantial change in physical condition or functional status that is causing no more that minimal distress 3. Consultant reports not involving a life-threatening or unstable medical or psychiatric situation. Nursing observations that might require physician action.(Minor symptoms that are only partially responsive to recently prescribed treatment) R25 was admitted to the facility on [DATE] with diagnoses of Unspecified Abnormalities of Gait and Mobility, Unspecified Lack of Coordination, Diabetes Mellitus, End Stage Renal Disease, Alzheimer's Disease, and Major Depressive Disorder. R25 is currently her own person but has a designated emergency contact documented in R25's medical record. Surveyor reviewed R25's admission Minimum Data Set(MD'S) which documents R25's Brief Interview For Mental Status(BINS) score of 11, meaning R25 demonstrates moderately impaired skills for daily decision making. R25's MDS also documents that R25 requires limited assistance for bed mobility and extensive assistance for transfers, dressing, toileting, and hygiene. Falls: Surveyor reviewed R25's Falls and noted that the following dated falls had no physician notification: Fall on 11/18/22 at 8:55 PM Surveyor reviewed R25's Falls Management-Post Fall Assessment Tool and nursing progress notes located in R25's electronic medical record (EMR) and notes there is no documentation of notification to the physician of R25's fall. The Post Fall Assessment Tool documents that R25 had slipped in water in the shower and fell backwards onto R25's buttocks. R25 denied any injury at time of fall. Fall on 11/28/22 at 10:15 AM Surveyor reviewed R25's Falls Management-Post Fall Assessment Tool and nursing progress notes located in R25's electronic medical record (EMR) and notes there is no documentation of physician notification of R25's fall on 11/28/22 - the date of the fall. The Post Fall Assessment Tool documents that R25 slid out of the wheelchair to the floor. R25 denied any injury at time of fall. However, in review of R25's EMR, R25 expressed pain and it is only at that point (11/29/22) that the facility notified the nurse practitioner as documented: 11/29/2022 2:52 PM Nurses Note: Res being sent to St. Luke's to get X-ray for possible L hip fracture d/t fall from the other day per NP. Res transported by ambulance that arrived at facility 2:40 PM. 11/30/2022 2:42 AM Nurses Note: Resident returns from ER transported via ambulance on stretcher. Resident alert and able to make needs known resident does offer c/o (complaint of) pain to left hip 8/10. ROM to left hip/leg limited due to pain. Resident returned with NNO (no new orders) or restrictions r/t (related to) left hip. Resident discharge diagnosis is left hip contusion and hematoma. some swelling noted however no bruising seen at this time. PRN (as needed) analgesic given for pain level 8/10. On 12/8/22 at 12:33 PM, Surveyor shared the concern with Administrator (NHA-A), Director of Nursing (DON-B), Corporate Consultant (CC-I), Corporate Consultant (CC-H), and Administrator Assistant (AA-F) that R25's physician had not been notified of R25's fall on 11/18/22 and 11/28/22. DON-B confirmed that the physician should have been notified of R25's falls. No further information was provided by the facility at this time. Medication: R25 was admitted to the facility on [DATE] with diagnosis which includes Hypertension. Surveyor reviewed R25's physician orders and noted the following medications: Metoprolol Succinate ER (extended release) Tablet Extended release 24 hour 25 mg with directions to give 1 tablet by mouth one time a day for HTN. Hold for SBP<100 or HR < 60 with an order date of 11/18/22. Clonidine HCL (hydrochloride) Tablet 0.1 mg with directions to give 1 tablet by mouth every 12 hours for HTN. Hold for SBP < 100 with an order date of 11/16/22. Surveyor reviewed R25's December MAR (medication administration record) and noted the following: For Metoprolol Succinate ER 25 mg tablet at 0700 (7:00 a.m.) on 12/9/22 R25's blood pressure is 97/61, on 12/10/22 R25's blood pressure is 93/58, & on 12/12/22 R25's blood pressure is 89/54. Surveyor noted there is a code of 11 which indicates vitals/labs outside of parameters. For Clonidine HCL 0.1 mg tablet at 0800 (8:00 a.m.) on 12/9/22 R25's blood pressure is 97/61, on 12/10/22 R25's blood pressure is 93/58, & on 12/12/22 R25's blood pressure is 89/54. Surveyor noted there is a code of 11 which indicates vitals/labs outside of parameters. Surveyor reviewed R25's progress notes and noted the following: 12/9/2022 at 7:46 a.m. Default PN (progress note) Type for eMAR (electronic medication administration record) Note Text: Clonidine HCl Tablet 0.1 MG Give 1 tablet by mouth every 12 hours for HTN Hold for SBP < 100. 12/9/2022 at 7:48 a.m. 07:48 Default PN Type for eMAR Note Text: Metoprolol Succinate ER Tablet Extended Release 24 Hour 25 MG Give 1 tablet by mouth one time a day for HTN Hold for SBP < 100 or HR < 60. 12/10/2022 at 8:52 a.m. Default PN Type for eMAR Note Text: Clonidine HCl Tablet 0.1 MG Give 1 tablet by mouth every 12 hours for HTN Hold for SBP < 100. 12/10/2022 at 8:53 a.m. Default PN Type for eMAR Note Text: Metoprolol Succinate ER Tablet Extended Release 24 Hour 25 MG Give 1 tablet by mouth one time a day for HTN Hold for SBP < 100 or HR < 60. 12/12/2022 at 7:44 a.m. Default PN Type for eMAR Note Text: Clonidine HCl Tablet 0.1 MG Give 1 tablet by mouth every 12 hours for HTN Hold for SBP < 100. 12/12/2022 at 7:47 a.m. Default PN Type for eMAR Note Text: Metoprolol Succinate ER Tablet Extended Release 24 Hour 25 MG Give 1 tablet by mouth one time a day for HTN Hold for SBP < 100 or HR < 60. Surveyor was unable to locate R25's physician/nurse practitioner was notified of her morning dose of Metoprolol Succinate ER 25 mg & Clonidine HCL 0.1 mg not being administered on 12/9/22, 12/10/22, & 12/12/22 due to R25's systolic blood pressure being under 100. On 12/12/22 at 12:37 p.m. Surveyor asked RN (Registered Nurse) Unit Manager-C if the physician or nurse practitioner should be notified when a medication is not administered due to a Resident's vital signs not being within the parameters to receive a medication. RN Unit Manager-C informed Surveyor they are suppose to notify the MD (medical doctor) or NP (nurse practitioner) of the medication not being given and they have to document this. RN Unit Manager-C indicated some nurses will put a note in where there is a pop up section on the emar (electronic medication administration record). Surveyor informed RN Unit Manager-C the nurse held R25's morning dose of Metoprolol Succinate ER 25 mg & Clonidine HCL 0.1 mg on 12/9/22, 12/10/22, & 12/12/22 due to her systolic blood pressure being less than 100 and Surveyor could not locate evidence R25's medical provider was notified of the medication not being administered. RN Unit Manager-C reviewed R25's medical record and informed Surveyor I don't see the nurses updated anyone. On 12/12/22 at 1:47 p.m. Surveyor informed Administrator-A and DON (Director of Nursing)-B of the above.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R78 was admitted to the facility on [DATE] and has diagnoses that include acute respiratory failure with hypoxia, dysphagia ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R78 was admitted to the facility on [DATE] and has diagnoses that include acute respiratory failure with hypoxia, dysphagia and hypotension. R78's Quarterly Minimum Data Set (MDS) assessment, dated 10/19/22 documents a Brief Interview for Mental Status (BIMS) was scored at 0 indicating severe mental impairment. Section G: Personal Hygiene documents R78 requires total dependence for maintaining personal hygiene and 2+person's physical assist. Upper extremity documents impairment on both sides. On 12/07/22, at 10:21 AM, R78 was observed in bed awake. His nails on each finger were very long on both hands. On 12/12/22, at 11:00 AM, R78 was observed in bed awake. His nails on each finger were very long on both hands. On 12/07/22 Surveyor reviewed the Care Plan dated 7/13/22. Surveyor notes there is no documentation about nail care present in care plan. On 12/07/22, at 2:14 PM, Surveyor reviewed [NAME] dated 12/7/22 for R78. Surveyor notes there is no documentation about nail care present in [NAME]. On 12/07/22, at 3:28 PM, at the end of day meeting with Nursing Home Administrator (NHA-A) and Director of Nursing (DON-B), Surveyor requested any nail care documentation for R78 over the past 30 days. On 12/08/22, at 8:08 AM, Surveyor interviewed Certified Nursing Assistant-T (CNA-T). CNA-T informed Surveyor that resident nails are to be trimmed by the CNA unless the resident has diabetes, then the nurse would have to trim the nails. Surveyor asked CNA-T who is responsible to trim R78 nails. CNA-T informed Surveyor that she thought nursing trimmed his nails but was not sure. On 12/08/22, at 8:32 AM, Surveyor interviewed Registered Nurse Manager-V (RN Manager). Surveyor asked her what the expectation was for resident nail care. RN Manager-V informed Surveyor that the CNA's are to trim resident nails during shower days. If the resident is diabetic, then the nurse is responsible to trim the nails. Surveyor asked RN Manager-V if she was aware of R78 long fingernails. RN Manager-V stated she was not aware. On 12/12/22, Surveyor Interview the Director of Nursing-B (DON) regarding resident nail care. DON-B informed Surveyor that the CNA should be checking nails during showers each week and trimmed as needed during am and pm cares. Surveyor asked if she was aware of R78 refusing nail care and she stated that she was not aware of that however he at times can be resistive to personal cares. The above concerns were presented to the Nursing Home Administrator (NHA-A) and DON-B at the end of the day meeting on 12/8/22 and a copy of nail care policy was requested. Facility did not provide any additional information or documentation of nail care for R78. Based on observation, record review and resident and staff interviews, 2 (R73, R78) of 3 residents reviewed did not receive required assistance with Activities of Daily Living. * R73 did not receive assistance with bathing in accordance with facility protocol. *R78 did not receive assistance with nail care in accordance with facility protocol. Findings include: 1. R73 was admitted to the facility on [DATE] with diagnoses of weakness, malnutrition and cognitive communication deficit. R73's Quarterly MDS (Minimum Data Set) assessment dated [DATE] indicates that R73 requires total assistance of 1 staff with showers/bathing. R73's admission MDS dated [DATE] indicates that R73 has preferences for choosing between sponge bathing and showers. Per R73's medical record, R73 is to receive showers every Sunday evening. On 12/06/22 at 10:54 AM, Surveyor made observations of R73. R73 was noted to be laying in bed, in a hospital gown. R73's hair appeared disheveled and greasy at this time. On 12/07/22 at 10:58 AM, Surveyor made observations of R73. R73 was noted to be laying in bed, in a hospital gown. R73's hair appeared disheveled and greasy at this time. On 12/12/22 at 7:35 AM, Surveyor reviewed R73's shower documentation for the previous 30 days. The Facility's documentation indicated that R73 received Bed baths on 11/27/22 and 12/4/22. R72 received a shower on 12/11/22. On 12/22/22 at 2:45 PM, Surveyor conducted interview with NHA (Nursing Home Administrator)-A on how often residents should receive a bath or shower. ADON-H responded that residents should receive baths or showers at least once a week. Surveyor shared concerns related to R73's disheveled appearance on 12/6/22 and 12/7/22 and lack of supporting evidence that R73 is receiving weekly showers. No additional information was supplied by facility at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure 2 (R8 and R25) of 3 residents reviewed received ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure 2 (R8 and R25) of 3 residents reviewed received adequate supervision and assistive devices to prevent accidents. *R8 had a fall on 10/20/22 while being transferred with a sit to stand lift by Certified Nursing Assistant (CNA)-M. CNA-M transferred R8 using the sit to stand lift without assistance from another staff member. CNA-M also did not properly secure the sling on R8 before transferring R8. *R25 had falls on 11/18/22, 11/22/22, and 11/28/22. The facility did not complete a thorough falls investigation, including a root cause analysis, and did not notify the physician or family of R25's falls. R25's care plan was also not updated with an appropriate intervention to prevent R25 from further falls. Findings Include: The facility policy, entitled Fall Management, with a revision date of 9/1/22, states (in part) .: .Response to a resident fall Evaluate and monitor the resident for 72 hours post fall . Complete a root cause analysis and determine an intervention base on the root cause. Implement intervention (immediate) after the fall. As the investigation continues the root cause analysis may trigger additional interventions to resident plan of care. Notify provider and family/responsible party. Update the care plan and CNA communication form with new intervention. Surveyor requested a policy and procedure on the use of mechanical lifts from the facility but was informed that the facility does not have one. 1. R8 was admitted to the facility on [DATE] with diagnoses of muscle weakness, chronic pain, Diabetes Mellitus, and anemia. R8's Quarterly MDS (Minimum Data Set) assessment, dated 11/29/22, documents a BIMS (Brief Interview for Mental Status) score of 11, indicating R8 is moderately cognitively impaired for daily decision making. Section G (Functional Status) documents R8 requires extensive assistance of two plus staff for physical assist with bed mobility and transfer assistance. R8's care plan documents that R8 is at risk for falls related to generalized weakness and urinary tract infection. The interventions section documents that R8 will be free from falls through the review date, 10/20/22- Employee education on safe transfers and proper use of mechanical lift, anticipate the residents needs, call light in reach at all times, follow facility fall protocol, and review information on past falls and attempt to determine cause of falls. On 12/06/22 at 10:12 AM, Surveyor interviewed R8. R8 reported to Surveyor that they had fallen while getting out of bed with the sit to stand lift because R8 was to take a shower. R8 reported that CNA-M was getting R8 out of bed and did not clip the sling in the front like it is supposed to be. R8 reported to Surveyor that R8 told CNA-M not to bother with the clip and just get R8 up. R8 reported that CNA-M was the only staff member in the room while getting R8 up with the sit to stand lift. R8 reported that when CNA-M was taking off R8's pants, R8 got tired and had to let go of the lift handles. R8 reported they slipped out of the sling and fell onto the ground. R8 reported that CNA-M stayed with them, and other staff members came to help right away. R8 reported they went to the hospital but did not have any injuries. Surveyor reviewed of the medical record which indicated R8 was admitted to the hospital on [DATE] with a urinary tract infection. Hospital documentation revealed R8 did not sustain any injuries due to the fall on 10/20/22. Surveyor reviewed R8's Falls Management-Post Fall Assessment Tool dated 10/20/22 that documented R8 had a witnessed fall on 10/20/22 and indicated CNA-M and Licensed Practical Nurse (LPN)-N were assigned to R8. Question 6 documents R8 believed they fell because the sling was not fastened. Under the section titled, Environmental status at the time of the fall documented that the sling was not fastened and R8 was transferred with 1 staff member while using the sit to stand lift. Surveyor reviewed R8's Nurse's Note, dated 10/23/2022 at 15:47 that documented, that on 10/20/22 R8 was being transferred using sit-to-stand lift. Per CNA-M, when they went to fasten the sling, resident told CNA-M not to bother with it and that R8 will be fine. During transfer, R8 slipped from lift to the floor. Root cause determined to be improper use of mechanical lift by CNA-M. Immediate education provided to CNA-M on proper transfer/lift use and able to demonstrate competency and understanding. On 12/07/22 at 03:31 PM, Surveyor interviewed CNA-M via phone. CNA-M reported that on 10/20/22, they were assigned to work on the second floor, and they generally work on the first floor. CNA-M reported they do not work with R8 often. CNA-M reported that it was R8's shower day and they were going to get R8 in the shower chair. CNA-M reported they went into R8's room with the sit to stand lift alone. CNA-M got R8 to be sitting on the side of the bed. CNA-M reported that when they went to clasp the clip on the sling that goes around R8, R8 told them not to bother with the clip. CNA-M reported they asked R8 if R8 was sure, and R8 stated yes, and not to worry about the clip. CNA-M reported that as they were lifting R8 up and removing R8's pants, R8 lost grip on the handles and CNA-M reported they lowered R8 to the ground. Surveyor asked CNA-M how many people are needed to transfer a resident with the sit to stand lift. CNA-M reported that they believe two people are required to transfer any resident with a mechanical lift. Surveyor asked CNA-M if they received any education after R8 had fallen. CNA-M reported that Director of Nursing (DON)-B provided them education on the proper use of lift equipment. On 12/07/22 at 05:12 PM, Surveyor interviewed LPN-N. LPN-N reported that CNA-M usually works on the first floor. LPN-N reported they told CNA-M that it was R8's shower day. LPN-N reported they were informed that R8 had fallen, and they went to assist and when they asked R8 what happened, R8 said they got tired from holding onto the lift and had to let go. LPN-N reported R8 said the clip wasn't closed in the front. LPN-N reported they asked R8 who was with CNA-M and R8 reported to LPN-N that CNA-M was alone. LPN-N reported to Surveyor that they did not get any in service training on use the proper use of a mechanical lift. LPN-N reported that any mechanical lift requires two staff members to transfer a resident. On 12/08/22 at 07:35 AM, Surveyor interviewed CNA-O. CNA-O reported that a sit to stand lift requires two staff members to transfer a resident. On 12/08/22 at 10:44 AM, Surveyor interviewed DON-B. DON-B reported that two staff members are required to transfer a resident with a mechanical lift. DON-B reported that on 10/20/22, R8 fell from the sit to stand lift. DON-B reported that CNA-M was transferring R8 using the sit to stand lift alone and that R8 told CNA-M not to buckle the sling in the front. DON-B reported they educated CNA-M on the proper use of mechanical lift equipment. DON-B reported that the facility was going to have an all staff training on the proper use of lift equipment in November, however that was canceled. DON-B reported another training was scheduled the week of December 5, but was also canceled due to Surveyors being at the facility. Surveyor shared the concern regarding CNA-M transferring R8 on 10/20/22 with the sit to stand lift by themselves and not buckling the sling properly resulting in R8 falling from the lift with DON-B. On 12/08/22 at 03:11 PM, Surveyor shared the concern regarding CNA-M transferring R8 on 10/20/22 with the sit to stand lift by themselves and not buckling the sling properly resulting in R8 falling from the lift with Nursing Home Administrator (NHA)-A, DON-B, Corporate Consultant-H, and Corporate Consultant-I. There was no additional information provided by the facility. 2. R25 was admitted to the facility on [DATE] with diagnoses of Unspecified Abnormalities of Gait and Mobility, Unspecified Lack of Coordination, Diabetes Mellitus, End Stage Renal Disease, Alzheimer's Disease, and Major Depressive Disorder. R25 is currently her own person but has a designated emergency contact documented in R25's medical record. Surveyor reviewed R25's admission Minimum Data Set (MDS) which documents R25's Brief Interview For Mental Status (BIMS) score of 11, meaning R25 demonstrates moderately impaired skills for daily decision making. R25's MDS also documents that R25 requires limited assistance for bed mobility and extensive assistance for transfers, dressing, toileting, and hygiene. Surveyor reviewed R25's Falls Care Area Assessment (CAA) dated 11/21/22 which documents that R25 is at risk for falls due to weakness, cognitive loss, and use of antidepressant medication. R25 has had two falls without injury since admission due to confusion, weakness. R25 is receiving therapy for strengthening and rehabilitation. Extensive assistance from staff for transfers. Will proceed to care plan with interventions to reduce risk for falls. Surveyor reviewed R25's comprehensive care plan for falls and notes the following: R25 is a high risk for falls due to new environment, weakness, current medications/potential side effects, and diminished safety awareness. Date Initiated: 11/16/2022 Revision on: 11/18/2022 The following interventions were implemented 11/17/22--Sign posted in room to remind resident to call for assistance prior to attempting to get up or transfer. Date Initiated: 11/17/2022 Revision on: 12/03/2022 11/18/22--staff educated on need to dry floor prior to assisting residents to ambulate after showers. Date Initiated: 11/18/2022 ACTUAL FALL ON 11/28/22--Provide resident with colored Dycem to wheelchair to help improve visual/spatial awareness when transferring to wheelchair. Date Initiated: 11/28/2022 Keep call light within reach. Date Initiated: 11/16/2022 Revision on: 11/18/2022 Schedule ophthalmology consult to evaluate visual impairment r/t glaucoma. Date Initiated: 11/28/2022 Keep frequently used items within reach. Date Initiated: 11/18/2022 Revision on: 11/18/2022 Fall risk assessment upon admission and at least quarterly. Date Initiated: 11/16/2022 Revision on: 11/18/2022 Ensure appropriate footwear when OOB (out of bed). Date Initiated: 11/16/2022 Revision on: 11/18/2022 ·Refer to PT/OT/ST (physical, occupational and speech therapy) as needed. Date Initiated: 11/16/2022 Revision on: 11/18/2022 Educated and remind resident of safety awareness such as locking breaks on w/c, asking for assistance before transferring and call light use. Date Initiated: 11/22/2022 Surveyor notes the following Fall Risk Evaluations were completed for R25: 11/15/22-Score of 8 NA 11/17/22-Score of 13 At Risk 11/18/22-Score of 10 At Risk 11/22/22-Score of 9 NA 11/28/22-Score of 22-At Risk Surveyor reviewed R25's falls and notes R25 has had 4 falls since admission to the facility. 11/17/22-Interdisciplinary Team (IDT) reviewed the fall and the intervention put into place was to place a sign in R25's room to remind R25 to use the call light for assistance. This intervention was revised on R25's care plan. Slid from bed with no injury. 11/18/22-IDT reviewed the fall and intervention put into place was education of staff to make sure the shower floor is dry before ambulating Residents. Fell in shower room with no injury. This intervention was added to R25's care plan. On 11/22/22, R25 had an unwitnessed fall where R25 slid off the bed. The following was documented in R25's electronic medical record(EMR): 11/22/2022 10:43 PM Nurses Note Text: Called to the resident room by staff member reporting resident was on the floor. Resident stated she was sitting on the side of the bed waiting for the dinner and slid off the bed. VS (vital signs) stable. No injuries noted. Surveyor notes this was R25's second fall where R25 slid from the bed to the floor. There is no IDT review and no root/cause analysis completed for this fall. The intervention to educated and remind R25 of safety awareness such as locking breaks on w/c (wheelchair), asking for assistance before transferring and call light use was added, however, Surveyor notes this was already an intervention on R25's care plan. 11/28/22-IDT reviewed the fall and intervention put into place was to place colored Dycem on R25's wheelchair. R25 had slid off the wheelchair. Surveyor notes this intervention was added to R25's care plan. Surveyor notes the following documentation in regards to the intervention of 'colored Dycem': IDT REVIEW OF FALL ON 11/28/2022 Root cause determined to be poor visual/spatial awareness. Immediate intervention is to provide resident with colored Dycem to wheelchair to help improve visual/spatial awareness when transferring. Care plan reviewed and previous interventions remain appropriate. Staff will continue to assist resident as needed. On 12/6/22 at 10:10 AM, Surveyor observed R25's wheelchair with a white blanket in the seat of the wheelchair. On 12/7/22 at 3:57 PM, Surveyor observed blue Dycem on R25's wheelchair which is the same color as the wheelchair with a white blanket on top. On 12/8/22 at 12:33 PM, Surveyor shared the concern with Administrator (NHA-A), Director of Nursing (DON-B), Corporate Consultant (CC-I), Corporate Consultant (CC-H), and Administrator Assistant (AA-F) that there was no root/cause analysis completed for R25's fall on 11/22/22. Surveyor asked what does colored Dycem mean? DON-B stated that the Dycem to R25's chair should be a different color other than the color of the wheelchair. Surveyor informed NHA-A, DON-B, CC-I, CC-H, and AA-F that R25 had the same color Dycem as the wheelchair. NHA-A, DON-B, CC-I, CC-H, and AA-F understand the concerns in regards to R25's fall on 11/22/22 with no root/cause analysis completed and R25 did not have colored Dycem as documented as the intervention for R25's 11/28/22 fall. No further information was provided by the facility at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R8) of 6 residents reviewed received appropriate treatment ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R8) of 6 residents reviewed received appropriate treatment and services related to catheter care. *R8's medical record did not indicate what type/gauge catheter R8 had, did not include how often to change R8's catheter, and did not include a resident specific care plan. Findings include: The facility policy, entitled Orders for Indwelling Urinary Catheters and Catheter Care, with a revision date of 9/2017, states (in part) .: .Procedure .2. The physician's order for an indwelling catheter will be based on an appropriate medical justification, and will specify the type (Foley .), catheter size, and balloon capacity . R8 was admitted to the facility on [DATE] with diagnoses of muscle weakness, chronic pain, Diabetes Mellitus, and anemia. R8's Quarterly MDS (Minimum Data Set) assessment, dated 11/29/22, documents a BIMS (Brief Interview for Mental Status) score of 11, indicating R8 is moderately cognitively impaired for daily decision making. Section G (Functional Status) documents R8 requires extensive assistance of two plus person physical assist with bed mobility and transfer assistance. Section H (Bladder and Bowel) documents R8 has an indwelling catheter. R8 was admitted from the facility to the hospital on [DATE] and readmitted to the facility on [DATE] with a catheter in place. R8's care plan, initiated 11/8/2022, documents R8 has an indwelling catheter upon readmission. The interventions section documents, The resident has (SPECIFY: Condom/Intermittent/ Indwelling/Suprapubic) Catheter:, CATHETER: change per month and prn (as needed), CATHETER: last changed: (SPECIFY Date). Change catheter (FREQ). (SPECIFY Size) (SPECIFY Type), CATHETER: The resident has indwelling catheter. Position catheter bag and tubing below the level of the bladder and away from entrance room door, CATHETER: The resident has (SPECIFY Size) (SPECIFY Type of Catheter), Position catheter bag and tubing below the level of the bladder and away from entrance room door, Check tubing for kinks each shift, Check tubing for kinks [# TIMES] each shift, Monitor and document intake and output as per facility policy, Monitor/document for pain/discomfort due to catheter, Monitor/record/report to MD for s/sx UTI: pain, burning, blood tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns. Surveyor noted R8's care plan did not specify the type of catheter R8 had and the size of R8's catheter. R8's physician's progress note, dated 11/22/22, documented to continue Foley catheter for another 3 months until next urology follow-up. Change Foley catheter monthly or as needed. Surveyor reviewed R8's physician's orders and was unable to locate a physician order for R8's catheter to be changed monthly or as needed. On 12/08/22 at 08:38 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-P. LPN-P reported that it is documented in the physician's orders when a resident needs their catheter changed and would include the size and type. LPN-P reported catheter care is also documented in physician's orders. On 12/08/22 at 08:40 AM, Surveyor interviewed LPN-K. LPN-K reported catheter changes would be in the physician's orders for the resident. LPN-K reported that the order would include how often and the size to use to change the catheter. LPN-K reported there should also be an as needed order in physician's orders incase the resident's catheter would need to be changed. On 12/08/22 at 10:44 AM, Surveyor interviewed Director of Nursing (DON)-B. DON-B reported that catheter changes for residents should be kept in the physician's orders. DON-B reported that some residents have monthly catheter changes and some have as needed orders, but all that information would be kept in the physician's orders for the resident. Surveyor shared concerns regarding R8's physician's orders not including how often the resident's catheter should be changed, including an as needed order, as well as R8's care plan not being resident specific and filled out including the size/type of catheter R8 has. On 12/08/22 at approximately 2:30 PM, Surveyor reviewed R8's physician's orders, with a start date of 12/8/2022, which documented to document Foley catheter output every shift, Foley Catheter Size _16_Fr (French) with _10_cc (cubic centimeter) balloon, Secure indwelling catheter tubing using anchoring device to prevent movement and urethral traction, Change Foley Catheter when occluded or unable to flow freely as needed for Maintain Patency, Change Catheter Bag as needed, Foley catheter care every shift and as needed every shift for urinary retention AND as needed. Surveyor noted this was after Surveyor started asking questions regarding R8's catheter. On 12/08/22 at 03:11 PM, Surveyor shared concerns regarding R8's physician's orders not including how often the resident's catheter should be changed, including an as needed order, as well as R8's care plan not being resident specific and filled out including the size/type of catheter R8 has with Nursing Home Administrator (NHA)-A, DON-B, Corporate Consultant-H, and Corporate Consultant-I. No additional information was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not provide for a clean, comfortable, and homelike environment for 1 of 5 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility did not provide for a clean, comfortable, and homelike environment for 1 of 5 residents (R41) who attended the resident council meeting with Surveyors and for residents residing on the first and second floors who potentially may be affected by their environment primarily with the wall scrapings. * Surveyor observed scrapped and stained walls along the corridors walls. Findings include: On 12/7/22 1:41 pm, Surveyors met with the Resident Council group in the second floor dining room where 1 of 5 residents were in attendance. R41 was in attendance. R41 informed Surveyors that the facility windows were dirty and the facility should hire a window washer to go room to room. R41 stated the window washing the facility did looks [NAME]. R41 stated he was also concerned about the second floor dining room ceiling tiles which he said were water logged stained brown, leaking and will fall and hit someone in the head pointing to 2 tiles in the dining room. R41 said those should be replaced, they've been that way since August 24th. I have seen from experience they fell down. R41 then pointed out additional 10 warped ceiling tiles. R41 went on to say the place needs a paint job to make it look more of a home like environment. On 12/8/22 11:05 am Surveyor observed the first floor and noted the following: Paint peeling on corridor wall by room [ROOM NUMBER] near thermostat and above the hand rail. Wall scraping on corridor wall near room [ROOM NUMBER]. Wall scraping on corridor wall near Service door. Paint scraping on corridor wall between rooms 116-118 (upper and lower wall) also between rooms 120-122 and between the admission office and room [ROOM NUMBER]. Paint scrapping on corridor wall (upper and lower portions) near room [ROOM NUMBER]-134 Paint scrapping on corridor wall by name plate for room [ROOM NUMBER] Unpainted plaster on corridor wall between room [ROOM NUMBER] and shower room Wall scrapping on corridor wall between room [ROOM NUMBER]-140 Wall scrapping on corridor wall between room [ROOM NUMBER]-145 Wall scrapping on corridor wall between room [ROOM NUMBER]-144 (upper and lower portions) Paint scraping on corridor wall between room [ROOM NUMBER] to end of hallway by light switch upper portion. Some dust build up vent door with air coming out on first floor near room [ROOM NUMBER] Inside the elevator the car had paint scrapings Second floor elevator frame heavily scraped. Corner ceiling tile near elevator has a brown stain on it. Brown ceiling tile outside of room [ROOM NUMBER] Scrapping on corridor wall between rooms 232-234 lower 1/2 hallway Corridor wall between rooms 241-243 wall drip stains and pain scrap under the gel out dispenser Black wall scrapping lower wall between rooms 243-245. Drip stains on wall below gel dispenser near room [ROOM NUMBER] Bubbler does not work on second floor is unplugged across from room [ROOM NUMBER] On 12/12/22 at 10:00 am, Surveyor finished observing the second floor corridor. Surveyor observed the following: Black wall scrapings on lower corridor wall near room [ROOM NUMBER]. White and brown drip stains on the wall near room [ROOM NUMBER] Black marks on the wall near thermostat and room [ROOM NUMBER] Drip stains below the gel dispenser on the corridor wall between rooms [ROOM NUMBERS]. Black wall scrapping on lower wall between rooms 216 and room [ROOM NUMBER], Sitting common area at end of hallway: Some black wall discoloration noted in the sitting common area, near air conditioning units. 1 gel dispenser by phone near common dining room area, gel dispenser is just the frame on the wall. Some black wall discoloration between the fire extinguisher and shower room. On 12/8/22, Surveyor share the environmental concerns with Administrator A, Director of Nursing B, and Corporate Consultants H and I. Surveyor was informed the facility hired painters. On 12/12/22 at 09:40 AM Surveyor met with Maintenance Director GG who stated the facility has been interviewing and taking names for painters as of last week waiting to hear back regarding a final decision. Maintenance Director GG stated Administrator A would be a good person to ask regarding the window washing because they are looking at a company to come out and do them. Maintenance Director GG reported checking the ceiling tiles and the ones with stains are hard and firm and not threatening to fall, we replace the ceiling tiles as we get to them. The Dining room ceiling tiles upstairs are scheduled to be replaced today. The warped ones are being replaced as well. The ceiling tiles that are curved are not wet and do not pose a threat.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 4 life-threatening violation(s), 5 harm violation(s), $373,212 in fines, Payment denial on record. Review inspection reports carefully.
  • • 66 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $373,212 in fines. Extremely high, among the most fined facilities in Wisconsin. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 4 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Resolve At West Allis Respiratory And Rehab's CMS Rating?

CMS assigns RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Resolve At West Allis Respiratory And Rehab Staffed?

CMS rates RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 61%, which is 15 percentage points above the Wisconsin average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 70%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Resolve At West Allis Respiratory And Rehab?

State health inspectors documented 66 deficiencies at RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB during 2022 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 5 that caused actual resident harm, 56 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Resolve At West Allis Respiratory And Rehab?

RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 152 certified beds and approximately 82 residents (about 54% occupancy), it is a mid-sized facility located in WEST ALLIS, Wisconsin.

How Does Resolve At West Allis Respiratory And Rehab Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB's overall rating (1 stars) is below the state average of 3.0, staff turnover (61%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Resolve At West Allis Respiratory And Rehab?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Resolve At West Allis Respiratory And Rehab Safe?

Based on CMS inspection data, RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB has documented safety concerns. Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Resolve At West Allis Respiratory And Rehab Stick Around?

Staff turnover at RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB is high. At 61%, the facility is 15 percentage points above the Wisconsin average of 46%. Registered Nurse turnover is particularly concerning at 70%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Resolve At West Allis Respiratory And Rehab Ever Fined?

RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB has been fined $373,212 across 4 penalty actions. This is 10.1x the Wisconsin average of $36,811. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Resolve At West Allis Respiratory And Rehab on Any Federal Watch List?

RESOLVE AT WEST ALLIS RESPIRATORY AND REHAB is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.