PARKWOOD HEALTH CARE FACILITY
Over 2 years since last inspection. Current conditions may differ from available data.
Parkwood Health Care Facility in Phenix City, Alabama, has a Trust Grade of B+, which means it is recommended and performs above average compared to other nursing homes. It ranks #26 out of 223 facilities in the state, placing it in the top half, and it is #1 out of 3 in Russell County, indicating it is the best local option. The facility is improving, with issues decreasing from 8 in 2018 to just 2 in 2019. Staffing is a strong point, as it received a 5/5 star rating with a turnover rate of only 36%, well below the state average of 48%, suggesting that staff are experienced and familiar with residents. However, there have been some concerns, including instances where food carts were not properly sanitized after use, and dietary staff failed to wash hands before handling food, which could pose hygiene risks. Overall, while there are some weaknesses, the strong staffing and improving trend make it a viable option for families considering care for their loved ones.
- Trust Score
- B+
- In Alabama
- #26/223
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ○ Average
- 36% turnover. Near Alabama's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Alabama facilities.
- Skilled Nurses ✓ Good
- Each resident gets 51 minutes of Registered Nurse (RN) attention daily — more than average for Alabama. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (36%)
12 points below Alabama average of 48%
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Near Alabama avg (46%)
Typical for the industry
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 15 deficiencies on record
Dec 2019
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, resident record review and review of a facility document titled F550 Resident Rights, the facil...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and review of facility policies titled Incontinent Care and Catheter Care Using D...
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Oct 2018
8 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0567
(Tag F0567)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews and a review of the Resident Handbook, the facility failed to ensure resident personal funds...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and a review of the facility's policies titled, ENTERAL TUBE ADMINISTRATION and M...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, review of a Walmart receipt and a review of the facility's policy titled, ABUSE ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure licensed staff did not leave Resident Identifier...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record reviews, and a review of the facility's policy titled, Glove Use and Policy and Proced...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, interviews, review of the facility policy related to the cleaning of food carts, and recommendations from the manufacturers of the Auto-Chlor dish machine, the facility failed to...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0576
(Tag F0576)
Minor procedural issue · This affected most or all residents
Based on interviews and a review of the facility's Resident Handbook, the facility failed to ensure resident's received mail on Saturdays and received mail unopened.
This affected eleven of eleven res...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0577
(Tag F0577)
Minor procedural issue · This affected most or all residents
Based on observation and interviews, the facility failed to ensure a notice was posted to indicate the availability of the most recent survey results.
This deficient practice had the potential to affe...
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Oct 2017
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0246
(Tag F0246)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, medical record review and interview, the facility failed to ensure RI (Resident Identifier) #17's call li...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0248
(Tag F0248)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, medical record review and review of Activity Assessments and Activities Rosters, the facility failed to ind...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0252
(Tag F0252)
Could have caused harm · This affected 1 resident
Based on observations and interview, the facility failed to ensure RL (Room Locator) #1 and the East Hall were free of strong urine odors.
This was observed on three of three days of the survey and a...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0282
(Tag F0282)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of a facility policy titled, Care Planning Policy and Procedure, medical record review, review of RI (Resident...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0371
(Tag F0371)
Could have caused harm · This affected most or all residents
Based on observations, interviews and a review of facility policies titled, Cleaning Dishes/Dish Machine, Hand Washing, Food Temperatures, and a Temperature Log Sheet, the facility failed to ensure:
...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (85/100). Above average facility, better than most options in Alabama.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Alabama facilities.
- • 36% turnover. Below Alabama's 48% average. Good staff retention means consistent care.
- • 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
About This Facility
What is Parkwood Health Care Facility's CMS Rating?
CMS assigns PARKWOOD HEALTH CARE FACILITY an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Alabama, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Parkwood Health Care Facility Staffed?
CMS rates PARKWOOD HEALTH CARE FACILITY's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 36%, compared to the Alabama average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Parkwood Health Care Facility?
State health inspectors documented 15 deficiencies at PARKWOOD HEALTH CARE FACILITY during 2017 to 2019. These included: 13 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates Parkwood Health Care Facility?
PARKWOOD HEALTH CARE FACILITY is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CROWNE HEALTH CARE, a chain that manages multiple nursing homes. With 74 certified beds and approximately 72 residents (about 97% occupancy), it is a smaller facility located in PHENIX CITY, Alabama.
How Does Parkwood Health Care Facility Compare to Other Alabama Nursing Homes?
Compared to the 100 nursing homes in Alabama, PARKWOOD HEALTH CARE FACILITY's overall rating (5 stars) is above the state average of 3.0, staff turnover (36%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Parkwood Health Care Facility?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Parkwood Health Care Facility Safe?
Based on CMS inspection data, PARKWOOD HEALTH CARE FACILITY has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Alabama. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Parkwood Health Care Facility Stick Around?
PARKWOOD HEALTH CARE FACILITY has a staff turnover rate of 36%, which is about average for Alabama nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Parkwood Health Care Facility Ever Fined?
PARKWOOD HEALTH CARE FACILITY has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Parkwood Health Care Facility on Any Federal Watch List?
PARKWOOD HEALTH CARE FACILITY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.