WILLOWBEND HEALTH AND REHABILITATION, LLC
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Willowbend Health and Rehabilitation, LLC has a Trust Grade of F, indicating significant concerns about the quality of care provided. It ranks #183 out of 218 facilities in Arkansas, placing it in the bottom half, and #3 out of 3 in Crittenden County, meaning there are only two other local options, both of which are better. While the facility is improving, with issues decreasing from 10 in 2024 to 7 in 2025, it still has serious issues to address. Staffing is a relative strength with a 4 out of 5 stars rating and a turnover rate of 38%, which is below the state average. However, the facility has concerning fines totaling $30,771, indicating compliance problems, and specific incidents include a resident being exposed to accessible medications and another resident waiting too long for necessary medical care. Overall, families should weigh the strengths of staffing against the serious issues and poor overall ratings.
- Trust Score
- F
- In Arkansas
- #183/218
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ○ Average
- 38% turnover. Near Arkansas's 48% average. Typical for the industry.
- Penalties ⚠ Watch
- $30,771 in fines. Higher than 75% of Arkansas facilities, suggesting repeated compliance issues.
- Skilled Nurses ⚠ Watch
- Each resident gets only 24 minutes of Registered Nurse (RN) attention daily — below average for Arkansas. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 22 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (38%)
10 points below Arkansas average of 48%
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Below Arkansas average (3.1)
Below average - review inspection findings carefully
Near Arkansas avg (46%)
Typical for the industry
Below median ($33,413)
Moderate penalties - review what triggered them
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 22 deficiencies on record
Feb 2025
7 deficiencies
1 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected 1 resident
-The following was also cited under F689 at a lower severity.
The facility also failed to ensure aerosols, medications, perfumes, and creams were not easily accessible to a resident to prevent acciden...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a Preadmission Screening and Resident Review (PASARR) was co...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected multiple residents
Based on record review and interview, the facility failed to accurately indicate hospice care and dialysis on Section O of the Minimum Data Set (MDS) for 1 (Resident #75) of 2 sampled residents for ho...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
Based on observation, interviews, and record review it was determined that the facility failed to document and complete a person-centered care plan to facilitate the ability to plan and provide necess...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, record review, facility document review, and facility policy review, it was determined that th...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Menu Adequacy
(Tag F0803)
Could have caused harm · This affected multiple residents
Based on observation, record review and interview, the facility failed to ensure meals were prepared and served in accordance with the planned written menu to meet the nutritional needs of the residen...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and facility policy review, the facility failed to ensure food items in the refrigerator, freezer and storage room were covered, sealed and dated; 2 of 2 ice machines ...
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Mar 2024
10 deficiencies
1 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Quality of Care
(Tag F0684)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #105:
Resident #105 had diagnoses of Chronic inflammatory demyelinating polyneuropathy (a neurological disorder that...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Assessments
(Tag F0636)
Could have caused harm · This affected 1 resident
Based on interview and record review, that facility failed to accurately assess Resident #12 on the Annual Minimum Data Set, who was considered by the state designated authority as Pre-admission Scree...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
Based on the observation, interview and record review, the facility failed to ensure fingernail and toenail care was provided for 1 (Resident #20) of 2 sampled residents who required assistance with n...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to ensure that residents received incontinence care in a timely manner for 1 (Resident #10) of 3 sample Residents. The failed pr...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, the facility failed to care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of li...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Transfer Requirements
(Tag F0622)
Could have caused harm · This affected multiple residents
Based on interview and record review, the facility failed to accurately document a Discharge Minimum Data Set assessment for 1 (Resident #117) sampled resident.
The findings are:
Resident #117 had di...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
Based on observation, interview and record review, the facility failed to ensure services were provided to minimize the potential for further decline in Range of Motion (ROM) for 1 (Resident #20) of 1...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to review and revise a resident's care plan with the part...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, the facility failed to ensure services were provided to minimize the potential for further decline in range of motion (ROM) for 1 (Resident #20) of ...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure staff followed contact isolation precautions, ...
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Jan 2023
5 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure the Minimum Data Set (MDS) assessments were accurate and complete to facilitate the ability to plan and provide necess...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure a splint, hand roll, and/or other positioning device was consistently utilized to prevent further decline in range of ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure necessary care and services were provided for management of urinary catheters, as evidenced by failure to ensure a uri...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure updraft masks were stored in a proper container when not in use to prevent the potential for cross contamination and/o...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Menu Adequacy
(Tag F0803)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure meals were prepared and served according to the planned written menu for 1 of 2 meals observed. This failed practice h...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 38% turnover. Below Arkansas's 48% average. Good staff retention means consistent care.
- • Multiple safety concerns identified: 2 life-threatening violation(s), $30,771 in fines, Payment denial on record. Review inspection reports carefully.
- • 22 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
- • $30,771 in fines. Higher than 94% of Arkansas facilities, suggesting repeated compliance issues.
- • Grade F (21/100). Below average facility with significant concerns.
About This Facility
What is Willowbend, Llc's CMS Rating?
CMS assigns WILLOWBEND HEALTH AND REHABILITATION, LLC an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Arkansas, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.
How is Willowbend, Llc Staffed?
CMS rates WILLOWBEND HEALTH AND REHABILITATION, LLC's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 38%, compared to the Arkansas average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Willowbend, Llc?
State health inspectors documented 22 deficiencies at WILLOWBEND HEALTH AND REHABILITATION, LLC during 2023 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 20 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Willowbend, Llc?
WILLOWBEND HEALTH AND REHABILITATION, LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SOUTHERN ADMINISTRATIVE SERVICES, a chain that manages multiple nursing homes. With 140 certified beds and approximately 111 residents (about 79% occupancy), it is a mid-sized facility located in MARION, Arkansas.
How Does Willowbend, Llc Compare to Other Arkansas Nursing Homes?
Compared to the 100 nursing homes in Arkansas, WILLOWBEND HEALTH AND REHABILITATION, LLC's overall rating (2 stars) is below the state average of 3.1, staff turnover (38%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.
What Should Families Ask When Visiting Willowbend, Llc?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.
Is Willowbend, Llc Safe?
Based on CMS inspection data, WILLOWBEND HEALTH AND REHABILITATION, LLC has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Arkansas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Willowbend, Llc Stick Around?
WILLOWBEND HEALTH AND REHABILITATION, LLC has a staff turnover rate of 38%, which is about average for Arkansas nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Willowbend, Llc Ever Fined?
WILLOWBEND HEALTH AND REHABILITATION, LLC has been fined $30,771 across 2 penalty actions. This is below the Arkansas average of $33,387. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Willowbend, Llc on Any Federal Watch List?
WILLOWBEND HEALTH AND REHABILITATION, LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.