PACIFIC PALMS HEALTHCARE

1020 TERMINO AVENUE, LONG BEACH, CA 90804 (562) 433-6791
For profit - Limited Liability company 133 Beds Independent Data: November 2025
Trust Grade
53/100
#645 of 1155 in CA
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Pacific Palms Healthcare has a Trust Grade of C, which means it is average and falls in the middle of the pack among nursing homes. It ranks #645 out of 1,155 facilities in California, placing it in the bottom half, and #127 out of 369 in Los Angeles County, indicating only a few local options are better. The facility is showing improvement, with issues decreasing from 14 in 2024 to just 2 in 2025. Staffing is a strong point, earning a rating of 4 out of 5 stars, with a turnover rate of 23%, which is significantly lower than the state average. However, there are concerns, including serious incidents where a resident fell and fractured a hip due to inadequate supervision, and another where residents did not receive necessary mobility services, highlighting areas that need attention despite overall positive trends in staffing and quality measures.

Trust Score
C
53/100
In California
#645/1155
Bottom 45%
Safety Record
Moderate
Needs review
Inspections
Getting Better
14 → 2 violations
Staff Stability
✓ Good
23% annual turnover. Excellent stability, 25 points below California's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
$19,475 in fines. Lower than most California facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 32 minutes of Registered Nurse (RN) attention daily — about average for California. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
49 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 14 issues
2025: 2 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (23%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (23%)

    25 points below California average of 48%

Facility shows strength in staffing levels, quality measures, staff retention, fire safety.

The Bad

3-Star Overall Rating

Near California average (3.1)

Meets federal standards, typical of most facilities

Federal Fines: $19,475

Below median ($33,413)

Minor penalties assessed

The Ugly 49 deficiencies on record

2 actual harm
Jun 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility did not adequately provide pharmaceutical services to meet th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews, the facility did not adequately provide pharmaceutical services to meet the needs of both sampled residents (Resident 1 and Resident 2) by failing to: a. Follow the order as prescribed when the physician discontinued a Hydrocodone-Acetaminophen (used to relieve pain severe enough to require opioid treatment and when other pain medicines did not work well enough or cannot be tolerated) 10-325miligram (mg-unit dose) and ordered 5-325mg dose for Resident 1. b. Follow the facility's policy requiring the controlled substances to be stored in the medication room in a locked container, separate from non-controlled medications. Instead, a bottle of Lorazepam Intensol (knowns as Ativan, is used to treat anxiety disorders) for Resident 2 was found stored unlocked in the refrigerator. c. Properly dispose of the discontinued narcotic medication from the refrigerator for Resident 2. These failures had the potential to result in unmet needs of residents, misuse, or diversion of controlled substances. Findings: a. During a review of Resident 1's admission Record, the admission Record indicated the facility admitted Resident 1 on 5/13/2025 with diagnoses including low back pain (discomfort in the lower part of your back) and difficulty in walking. During a review of Resident 1's Minimum Data Set (MDS- a resident assessment tool), dated 5/20/2025, indicated Resident 1 was cognitively (functions your brain uses to think, pay attention, process information, and remember things) intact. The MDS indicated Resident 1 required moderate assistance (helper does less than half the effort to complete the task) with eating, oral hygiene, persona hygiene, maximal assistance (helper does more than half the effort to complete task) with toileting hygiene, showing, upper body dressing, lower body dressing, and was dependent (helper does all of the effort) with putting on/taking off footwear. During a review of Resident 1's Order Summary Report (OSR), as of 6/6/2025, indicated an order to give one tablet of Hydrocodone-Acetaminophen 5-325mg by mouth every six hours as needed for moderate to severe pain 4-10/10(o means no pain and 10 means the worst pain imaginable), hold if respiratory rate is less than 12 per minute(/m), and not to exceed three grams acetaminophen in 24 hours. During a review of Resident 1's narcotic and hypnotic record (narcotic log) for Hydrocodone-Acetaminophen 10-325mg, dated from 5/19/25, to 6/5/2025, it was indicated that a total of 22 doses of Hydrocodone-Acetaminophen 10-325mg were dispensed during this period for Resident 1. During a concurrent observation and interview on 6/6/2025 at 11:55 a.m. with Licensed Vocational Nurse (LVN) 2, LVN 2 stated that staff retrieved the 10-325mg tablets to administer the ordered dose of Hydrocodone-Acetaminophen 5-325mg. He was uncertain whether the entire 10-325mg tablet was administered or if the tablets were cut, as there was no documentation indicating the tablets were split, nor that the unused portions were properly discarded each time. LVN 2 also mentioned that the medication could not be cut. He stated that there had been a discrepancy between the physician's order and medication available and being pulled for administration for the past few weeks. During an interview on 6/6/2025 at 2:00 p.m. with Resident 1, Resident 1 stated that she had taken the whole table of Hydrocodone-Acetaminophen without cutting it, including the day before the observation. During an interview on 6/6/2025 at 4:12 p.m., the Director of Nursing stated that staff must follow physicians' orders for residents. During a review of the facility's policy and procedure (P&P) titled, administering pain medications, revised 10/2010, the P&P indicated that staff have to administer pain medications as ordered, document the following in the resident's medical record: medication and dose. The P&P also indicated that residents are not at risk for addition to narcotic analgesics if used as prescribed for moderate to severe pain. b. During a concurrent observation and interview conducted on 6/6/2025, at 10:35 a.m. with the Assistant Director of Nursing (ADON) in the East medication room, a narcotic container labeled 'Narcotic only' was observed in an unlocked refrigerator. Inside, there was one unopened 30 milliliter (ml-unit dose) bottle of Lorazepam Intensol for Resident 2. The ADON stated that they believed it was unnecessary to lock the narcotic container since the refrigerator itself was locked. During an interview on 6/6/2025 at 2:30 p.m., Licensed Vocational Nurse (LVN) 1 stated that Lorazepam Intensol, a controlled narcotic medication, requires a lock to limit access to assigned staff, preventing theft. During an interview on 6/6/ 2025, at 4:12 p.m. with the Director of Nursing (DON), the DON stated that staff should lock the narcotic medication cart or container because the medications are controlled substances. During a review of the facility's policy and procedure (P&P) titled, Controlled Substances, revised 12/2012, the P&P indicated that controlled substances must be stored in the medication room in a locked container separate from containers for any non-controlled medications. This container must always remain locked, except when it is accessed to obtain medications for residents. The P&P also stated that the charge nurse on duty will maintain the keys to controlled substance containers. c. During a review of Resident 2's admission Record, the admission Record indicated the facility admitted Resident 2 on 2/28/2022 and readmitted on [DATE] with diagnoses including functional quadriplegia(someone is completely unable to move their arms and legs, not because of a spinal cord injury, but because of a severe medical condition that makes it impossible for them to move or control their body) and encounter for palliative care (specialized care that focuses on improving the quality of life for people facing serious illness, both physically and emotionally). During a review of Resident 2's Minimum Data Set (MDS- a resident assessment tool), dated 5/6/2025, indicated, Resident 2's cognitive (functions your brain uses to think, pay attention, process information, and remember things) was severely impaired. The MDS indicated, Resident 2 was dependent with oral hygiene, toileting hygiene, showering, upper body dressing, lower body dressing, putting on/ taking off footwear and personal hygiene. During a review of Resident 2's Order Summary Report, dated 11/6/2024, the Order Summary Report indicated an order to give Lorazepam oral concentrate 0.25milliliter (ml-unit dose) by mouth every four hours as needed for anxiety manifested by agitation, restlessness for 14 days and the physician discontinued the Lorazepam order on 11/12/2024. During a concurrent observation and interview on 6/6/2025 at 10:35 a.m. with the Assistant Director of Nursing (ADON) in the East Medication room, one unopened 30ml bottle of Lorazepam Intensol was observed in the refrigerator for Resident 2. During a concurrent interview and record review on 6/6/2025 at 2:30 p.m. with Licensed Vocational Nurse (LVN) 1, Resident 2's Order Summary, as of 6/6/2025 was reviewed. LVN 1 stated that the physician discontinued the lorazepam order in November 2024 and leaving no active order for Resident 2. LVN 1 stated that staff should have removed the lorazepam when it was discontinued six months ago. During an interview on 6/6/2025 at 4:12 p.m. The Director of Nursing (DON) stated that when a narcotic is discontinued, it should be properly removed from the premises to prevent it from being accidentally administered to a resident. During a review of the facility's P&P titled, Discarding and Destroying medications, revised 10/2014, the P&P indicated all unused controlled substances shall be retained in a securely locked are with restricted access until disposed of. During a review of the facility's P&P titled, Disposal of medications, syringes, and needleless, undated, the P&P indicated that unused doses of controlled substances wasted for any reason should be destroyed.
May 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to implement Enhanced Barrier Precautions ([EBP] involve ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to implement Enhanced Barrier Precautions ([EBP] involve gown and glove use during high contact resident care activities for residents at risk for Multidrug-Resistant Organisms ([MDRO, bacteria that have become resistant to certain antibiotics]) for one of three sampled residents (Resident 1), who had a left thigh wound and required daily dressing (sterile pad or material placed directly on a wound to protect it from infection and to promote healing ) changes. The facility failed to: 1. Ensure the Treatment Nurse (TN) had the proper understanding of EBP and put on the appropriate personal protective equipment ([PPE] clothing and equipment that is worn or used to provide protection against hazardous substances and/or environments) prior to conducting Resident 1 ' s dressing change. 2. Ensure proper signage was placed outside Resident 1 ' s room indicating Resident 1 was on EBP. These deficient practices resulted in the TN not applying a gown prior to starting Resident 1 ' s dressing change. These deficient practices had the potential for all other staff not wearing the appropriate PPE when providing high contact resident care activities due to not having a sign indicating Resident 1 was on EBP. These deficient practices also had the potential to increase the risk of transmitting disease-causing organisms to Resident 1 and all other residents, staff, and/or visitors in the facility which could potentially lead to illness. Findings: During a review of Resident 1 ' s admission Record (Face Sheet), the Face Sheet indicated Resident 1 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including left femur (thigh) fracture (broken bone), multiple pelvic (bowl shaped structure formed by bones on the top of legs) fractures, and muscle weakness. During a review of Resident 1 ' s Minimum Data Set ([MDS] a resident assessment tool) dated 5/2/2025, the MDS indicated Resident 1 ' s cognition (ability to register and recall information) was intact and had the ability to understand and be understood by others. During a review of Resident 1 ' s Order Summary Report (Physician ' s Orders), dated 5/30/2025, indicated an order was written to cleanse Resident 1 ' s left medial (towards the middle) thigh extending to the left medial knee ruptured blood blister daily and as needed, with normal saline (mixture of water and salt), gently pat dry, apply Santyl (prescription medication used to remove dead tissue from wounds to promote healing) ointment to wound bed, then cover with non-woven gauze. During an observation on 5/30/2025 at 10 a.m., outside Resident 1 ' s room, there were no EBP signs posted outside Resident 1 ' s room indicating Resident 1 was on EBP. During an observation on 5/30/2025, at 10:10 a.m., in Resident 1 room, Resident 1 was observed lying in bed and the TN was observed setting up supplies to perform Resident 1 ' s left thigh dressing change then walked to the side of Resident 1 ' s bed and stated she was going to start Resident 1 ' s dressing change. The TN was observed not wearing a gown when she was going to start Resident 1 ' s dressing change. During an interview on 5/30/2025 at 10:15 a.m., the TN stated Resident 1 did not require EBP because Resident 1 did not have an indwelling device (medical device that is inserted into the body and left in place for an extended period). The TN stated she did not think Resident 1 ' s wound dictated the need for implementing EBP. The TN stated there was no EBP signage on or around Resident 1 ' s door indicating the need for EBP. The TN stated there should be a sign outside Resident 1 ' s room upon entrance so it could remind staff to implement EBP prior to entering Resident 1 ' s room. During a concurrent observation and interview on 5/30/2025 at 11:15 a.m., with the Infection Preventionist (IP) Nurse, the IP was observed placing an EBP sign outside of Resident 1 ' s room. The EPB sign indicated providers, and staff must also wear gloves, and a gown for high-contact activities which included dressing, bathing/showering, transferring, changing linens, providing hygiene, changing briefs or assisting with toileting, device care or use, and wound care. The IP stated she just placed a sign outside Resident 1 ' s room indicating the need for EBP. The IP nurse stated she overlooked Resident 1 ' s need for EBP because she thought Resident 1 ' s wound was already healed. The IP nurse stated EBP must be implemented to prevent the spread of disease to Resident 1 whom has a wound that is currently being treated. During an interview on 5/30/2025 at 4 p.m., with the Director of Nursing (DON), the DON stated she was aware of facility ' s policy on EBP but did not realize Resident 1 ' s wound was open and being treated. The DON stated residents with open wounds and who require dressing changes must have an EBP sign on or around entrance to the room indicating what precautions and/or PPE are required prior to entering the resident ' s room. The DON stated staff should also be properly educated on the understanding the rationale for EBP and when it is required. The DON stated staff must don (apply) the proper PPE when providing care to prevent the spread of any disease-causing microorganisms. The DON stated failure to ensure staff understood and implemented EBP put Resident 1 and all other residents, staff, and/or visitors in the facility for infections that could lead to unnecessary hospitalizations and/or death. During a review of the facility ' s undated policy and procedure (P&P) titled, Enhanced Barrier Precautions, the P&P indicated it is the policy of the facility to implement enhanced barrier precautions for the prevention of transmission of MDROs. The P&P indicated EBP are recommended for residents with indwelling medical devices or wounds because wounds are risk factors that place these residents at higher risk for carrying or acquiring a MDRO. The P&P indicated the facility will have discretion on how to communicate with staff which residents require the use of EBP. CMS supports facilities in using creative (e.g. subtle) ways to alert staff when EBP use is necessary to help maintain a homelike environment as long as staff are aware which resident require the use of EBP prior to providing high-contact care activities.
Oct 2024 14 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0685 (Tag F0685)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure following up with an optometrist (health care ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure following up with an optometrist (health care providers who examine, diagnose, treat, and manage diseases and disorders of the visual system, the eye and associated structures as well as diagnose related systemic conditions) visit in six months as recommended by the optometrist and referring to ophthalmologist (a specialist who can treat complex medical issues related to your eyes, and can perform corrective procedures or surgeries including cataracts [tissue that forms over the eye, causing vision loss) and glaucoma [built up pressure in the eye that causes gradual vision loss]) for one of six sampled residents (Resident 55). This failure had the potential to result in Resident 55 not receiving proper care to maintain and/or improve his vision. Findings: During a review of Resident 55's admission Record, the admission Record indicated, Resident 55 was initially admitted to the facility on [DATE] and last readmission was 4/2/2024 with diagnosis including end stage renal disease (irreversible kidney failure), diabetes mellites (DM-a disorder characterized by difficulty in blood sugar control and poor wound healing), left eye blindness, and glaucoma (a disease that damages your eye's optic nerve. It usually happens when fluid builds up and increases pressure inside the eye). During a review of Resident 55's History and Physical (H&P), dated 1/4/2024, the H&P indicated, Resident 55 had the capacity to understand and make decisions. During a review of Resident 55's Minimum Data Set (MDS - a federally mandated resident assessment tool), dated 9/16/2024, the MDS indicated Resident 55 required dependent assistance (Helper does all of the effort) from two or more staff for shower/bathe self, toilet transfer, maximal assistance (Helper does more than half the effort) from one staff for toileting hygiene, upper/lower body dressing, personal hygiene, bed mobility, moderate assistance (Helper does less than half the effort) from one staff for oral hygiene, and set up or clan up assistance (Helper sets up or cleans up) from one staff for eating. During a concurrent observation and interview on 10/6/2024, at 11:55 a.m., with Resident 55 in his room, Resident 55 was looking for his eyeglasses. Resident 55 stated, he was left eye blind because of glaucoma and diabetes and he wore special eyeglasses to adjust with lights and glare. Resident 55 stated, he was worried about losing his vision on the right side because he was seen by an ophthalmologist a long time ago. Resident 55 stated, the optometrist came to see him in March, but there was no follow up visit after that, and his right eye was getting blurry. During a concurrent interview and record review on 10/8/2024, at 11:33 a.m., with Social Service Director (SSD), Resident 55's Eye Doctor Consultation Notes, dated 3/26/2024 was reviewed. The Eye Doctor Consultation Notes indicated, Resident 55 was diagnosed with glaucoma, presbyopia (the gradual loss of your eyes' ability to focus on nearby objects), dry eye, and pseudophakia (an artificial lens implanted after the natural eye lens has been removed). The Eye Doctor Consultation Notes indicated, next exam in six months. The SSD stated, she should have arranged Resident 55's follow up appointment in September and referred to specialist to prevent glaucoma and DM related complication such as diabetic retinopathy (a condition that may occur in people who have?diabetes, from getting worse. It causes progressive damage to the retina, the light-sensitive lining at the back of the eye). During an interview on 10/8/2024, at 3:00 p.m., with Registered Nurse Supervisor (RNS) 2, RNS 2 stated, Resident 55 should have been seen by the specialist (ophthalmologist) to prevent further vision loss because his diagnoses of glaucoma and DM. RNS 2 stated, Resident 55's concerns regarding his right eye should have been addressed sooner since he lost his vision on left side due to same issue. During an interview on 10/10/2024, at 12:43 p.m. with Director of Nursing (DON), the DON stated, the SSD should have followed up with the optometry visit in September to ensure Resident 55 was seen by the optometrist and referred to the ophthalmologist regarding blurry vision. The DON stated, if the follow ups and referrals were not done in a timely manner, Resident 55 might lose his vision on right eye, and this will greatly affect his ability to do Activities of Daily Living (ADL). During a review of Resident 55's Order Summary Report (OSR), dated 10/8/2024, the OSR indicated a physican's order dated 4/2/2024 for Brimonidine Tartrate (a medication to lower pressure in the eyes) Ophthalmic Solution (liquid eye drop) 0.2 percent (%) one drop in both eyes every eight hours for glaucoma. The OSR indicated, Dorzolamide HCL (a medication to treat high pressure inside the eyes) Ophthalmic Solution 2% one drop in both eyes two times a day for glaucoma was ordered on 5/16/2024. During a review of Resident 55's Interdisciplinary (IDT- a group of health care professionals working collaboratively toward a common goal) Team Meeting Notes, dated from 3/2024 to 9/2024, the IDT Notes indicated, there was no discussion regarding Resident 55's follow-up visit with Optometry and Ophthalmologist referral. During a review of Resident 55's untitled Care Plan (CP), initiated 1/3/2024, the CP Focus indicated, Resident 55 was at risk for injury due to impaired visual functioning secondary to glaucoma, left eye blindness, and DM. The CP Interventions indicated, provide medications (Brimonidine and Dorzolamide) as ordered and monitor for eye pain/problem. The CP interventions indicated; Optometry referral as indicated. During a review of the facility's Policy and Procedure (P&P) titled, Ancillary Services, dated 5/2019, the P&P indicated, Policy: it is the policy of this facility to obtain dental, optometry, ophthalmology, podiatry, audiology (ENT) and psychological/psychiatric services for residents who present with or request a need for these ancillary services. RATIONALE: Ancillary services help residents attain and maintain healthy psychosocial functioning through their ability to interact with their environment. PROCEDURE: All residents will be assessed for ancillary needs upon admission, and reassessed quarterly and as needed. Dental evaluation should be done at least annually . Social Services will maintain records indicating when services (routine and non-routine) are due and when provided . Social Services will coordinate efforts with the ancillary service providers on recommended follow up until the need is met. During a review of the facility's Policy and Procedure (P&P) titled, Social Service Department Role &Function, dated 11/2019, the P&P indicated, POLICY: It is the policy of this facility to provide medically related social services to all residents in an effort to help them achieve and maintain their highest practicable level . PROCEDURE: Medically-related social services means services provided by the facility's staff to assist residents in maintaining or improving their ability to manage their everyday physical, mental, and psychosocial needs. These services might include, for example: of physical, mental, and psychosocial functioning, within scope of accepted social work practice . Making referrals and obtaining services from outside entities (e.g., talking books, absentee ballots, community wheelchair transportation . Finding options which most meet their physical and emotional needs -Factors with a potentially negative effect on physical, mental, and psychosocial wellbeing include an unmet need for: Dental /denture care; Podiatry care; Eye Care; Hearing services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to accurately account for one dose of a controlled medication (medications with a high potential for abuse) affecting Residents ...

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Based on observation, interview, and record review, the facility failed to accurately account for one dose of a controlled medication (medications with a high potential for abuse) affecting Residents 10 in one of two inspected medication carts (West Station Cart 1.) This deficient practice increased the risk of diversion (any use other than that intended by the prescriber) of controlled mediations and the risk that Resident 10 could have received too much or too little medication due to lack of documentation possibly resulting in serious health complications requiring hospitalization. Findings: During an observation and concurrent interview of [NAME] Station Cart 1, on 10/7/24 at 1:12 PM, with the Licensed Vocational Nurse (LVN 1) the following discrepancies were found between the Narcotic and Hypnotic Record (a log signed by the nurse with the date and time each time a controlled substance is given to a resident) and the medication card (a bubble pack from the dispensing pharmacy labeled with the resident's information that contains the individual doses of the medication): 1. Resident 10's Narcotic and Hypnotic Record for morphine sulfate ER (a medication used to treat pain) 15 milligrams (mg - a unit of measure for mass) indicated there were two doses left, however, the medication card contained one dose. During a concurrent interview, LVN 1 stated she administered the missing dose of Resident 10's morphine earlier this morning but failed to sign the Narcotic and Hypnotic Record at that time. LVN 1 stated she is required to sign the log before the medication is administered to ensure accountability for narcotics. LVN 1 stated failing to sign the log may result in the resident receiving a controlled substance more often than prescribed which could lead to medical complications. A review of the facility's policy Controlled Substances, revised April 2019, indicated .Controlled substances are reconciled upon . administration . Upon administration, the nurse administering the medication is responsible for recording: .time of administration .quantity of the medication remaining, and signature of the nurse administering medications .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the physician responded to the consultant pharmacist's recom...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the physician responded to the consultant pharmacist's recommendation from 8/3/24 to consider a gradual dose reduction (GDR - a periodic attempt to manage a resident's behavioral issues with a lower dose of medication) related to the use of Depakene solution (a medication used to treat mood swings) in one of five sampled residents (Resident 65.) The deficient practice of failing to ensure the physician evaluated and responded to medication irregularities (potential issues with a resident's medication regimen) identified by the consultant pharmacist during the Medication Regimen Review (MRR - a monthly report from the consultant pharmacist identifying any medication irregularities in a resident's current medication regimen) increased the risk that Resident 65 could have experienced adverse effects (unwanted, uncomfortable, or dangerous effects that a drug may have) related to their medication therapy possibly leading to impairment or decline in their mental or physical condition or functional or psychosocial status. Findings: During a review of Resident 65's admission Record (a document containing diagnostic and demographic information), dated 10/8/24, indicated she was admitted to the facility on [DATE] with diagnoses including bipolar disorder (a mental illness characterized by mood swings from manic highs to depressive lows.) During a review of Resident 65's History and Physical (H&P - a record of a comprehensive physician's assessment), dated 4/15/24, confirmed this resident's diagnosis of bipolar disorder. During a review of Resident 65's Order Summary Report (a summary of all currently active physician orders), dated 10/8/24, indicated on 8/22/22, Resident 65 was prescribed Depakene 250 milligrams (mg - a unit of measure for mass) per 5 milliliters (ml - a unit of measure for volume) to take 10 ml by mouth one time a day for bipolar disorder manifested by yelling/screaming. During a review of the consultant pharmacist's recommendation, dated 8/3/24, indicated the consultant pharmacist asked the physician to consider reducing the dose of Resident 65's Depakene solution or to indicate a clinical rationale as to why an attempt would be clinically contraindicated. During a review of Resident 65's clinical record, no documentation was found indicating the physician responded to the consultant pharmacist's request to consider a GDR for Depakene solution. During an interview on 10/08/24 at 10:03 AM, the Director of Nursing (DON) stated the facility failed to ensure the physician responded to the consultant pharmacist's request to decrease the dose of Depakene for Resident 65. The DON stated the GDR request addressed two different medications, but the GDR was only performed on one of them. The DON stated there is no record of a specific response to the pharmacist's request or any other record that addresses the dosage of Depakene specifically and the resident has been on the same dose since August of 2022. The DON stated the facility failed to decrease the dose or document a dosage reduction would be contraindicated for resident-specific reasons. The DON stated the failure to consider a GDR or respond to the pharmacist's request for GDR increased the risk that Resident 65 may have experienced adverse effects of Depakene, such as increased sedation, due to using a higher dose than necessary which could have negatively impacted her quality of life. During a review of the facility's policy Pharmacy Services - Role of the Consultant Pharmacist, revised April 2019, indicated Upon receipt of the pharmacy recommendation, the facility will assign a licensed nurse or nurses to contact the prescribers and address the specific recommendations . The prescriber's response will be documented on the recommendations or in the resident's medical record. In the event the prescriber does not respond within 10 business days, the prescriber will be contacted again for follow-up. Record of the follow-up will be kept in a binder for review, or in the specific resident's medical record .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to discontinue hydroxyzine (a medication used to treat itching and all...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to discontinue hydroxyzine (a medication used to treat itching and allergies) per the physician's order due to non-use in one of five residents sampled for unnecessary medications (Resident 40.) The deficient practice of failing to discontinue the use of hydroxyzine when Resident 40 was simultaneously using another medication to treat itching effectively could have increased the risk that Resident 40 may have experienced adverse effects (unwanted, uncomfortable, or dangerous effects that a drug may have) related to the use of hydroxyzine possible resulting in a decline in her quality of life. Findings: During a review of Resident 40's admission Record (a document containing diagnostic and demographic information), dated 10/8/24, indicated she was admitted to the facility on [DATE] with diagnoses including multiple sclerosis (a neurological condition causing muscle weakness.) During a review of Resident 40's History and Physical (H&P - a record of a comprehensive physician's assessment), dated 2/22/24, indicated she had the capacity to understand and make decisions. During a review of Resident 40's Order Summary Report (a summary of all currently active physician orders), dated 10/8/24, indicated on 10/5/24, Resident 40 was prescribed hydroxyzine 50 milligrams (mg - a unit of measure for mass) by mouth every six hours as needed for itching for 14 days. During a review of Resident 40's Order Summary Report, dated 10/8/24, indicated on 6/11/24, Resident 40 was prescribed Benadryl (a medication used to treat itching and allergies) 50 mg by mouth every six hours as needed for itching or allergies. During a review of Resident 40's Medication Administration Report (MAR - record of all medications administered to a resident) between 8/1/24 and 10/8/24 indicated that, although Resident 40 has continually had an active physician order for hydroxyzine, she had never been administered a dose in that time frame. During a review of the consultant pharmacist's recommendation, dated 8/3/24, indicated the consultant pharmacist made a recommendation to the physician to consider discontinuing Resident 40's order for hydroxyzine due to non-use and the fact that itching was being effectively treated with Benadryl. Further review of the pharmacist's recommendation indicated the physician agreed to discontinue hydroxyzine if it was not being used but the facility documented that the resident declined to have it discontinued because she still uses this. During an interview on 10/08/24 at 10:17 AM, the Director of Nursing (DON) stated the facility failed to discontinue Resident 40's hydroxyzine despite an order from the physician to discontinue if it was not being used. The DON stated the MAR indicated this resident has not used any doses of hydroxyzine since August 2024 as it seems that the resident's itching is adequately controlled with the Benadryl. The DON stated there is a risk of increased side effects, such as sedation, if both Benadryl and hydroxyzine are used together which could negatively impact Resident 40's quality of life. The DON stated, because of the risk of adverse effects and non-use, the hydroxyzine should have been discontinued in August per the physician's order. A review of the facility's policy Medication Therapy, revised April 2007, indicted Each resident's medication regimen shall include only those medication necessary to treat existing conditions and address significant risks . all medication orders will be supported by appropriate care process and practices .the physician will identify situations where medications should be tapered, discontinued, or changed to another medication, for example . when a medication is being given . in the absence of a valid clinical rationale .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to perform a gradual dose reduction (GDR - a periodic attempt to manag...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to perform a gradual dose reduction (GDR - a periodic attempt to manage a resident's behavioral issues with a lower dose of medication) related to the use of Depakene solution (a medication used to treat mood swings) or document a clinical rationale as to why an attempt would be contraindicated in one of five sampled residents (Resident 65.) The deficient practice of failing to perform or consider an GDR increased the risk Resident 65 could have experienced adverse effects (unwanted, uncomfortable, or dangerous effects that a drug may have) related to Depakene therapy possibly leading to impairment or decline in their mental or physical condition or functional or psychosocial status. Findings: During a review of Resident 65's admission Record (a document containing diagnostic and demographic information), dated 10/8/24, indicated she was admitted to the facility on [DATE] with diagnoses including bipolar disorder (a mental illness characterized by mood swings from manic highs to depressive lows.) During a review of Resident 65's History and Physical (H&P - a record of a comprehensive physician's assessment), dated 4/15/24, confirmed this resident's diagnosis of bipolar disorder. During a review of Resident 65's Order Summary Report (a summary of all currently active physician orders), dated 10/8/24, indicated on 8/22/22, Resident 65 was prescribed Depakene 250 milligrams (mg - a unit of measure for mass) per 5 milliliters (ml - a unit of measure for volume) to take 10 ml by mouth one time a day for bipolar disorder manifested by yelling/screaming. During a review of the consultant pharmacist's recommendation, dated 8/3/24, indicated the consultant pharmacist asked the physician to consider reducing the dose of Resident 65's Depakene solution or to indicate a clinical rationale as to why an attempt would be clinically contraindicated. During a review of Resident 65's clinical record, no documentation was found indicating the physician responded to the consultant pharmacist's request to consider a GDR for Depakene solution or any other indication the dose of Depakene has changed since August 2022. During an interview on 10/08/24 at 10:03 AM, the Director of Nursing (DON) stated the facility failed to ensure the physician responded to the consultant pharmacist's request to decrease the dose of Depakene for Resident 65. The DON stated the GDR request addressed two different medications, but the GDR was only performed on one of them. The DON stated there is no record of a specific response to the pharmacist's request or any other record that addresses the dosage of Depakene specifically and the resident has been on the same dose since August of 2022. The DON stated the facility failed to decrease the dose or document a dosage reduction would be contraindicated for resident-specific reasons. The DON stated the failure to consider a GDR or respond to the pharmacist's request for GDR increased the risk that Resident 65 may have experienced adverse effects of Depakene, such as increased sedation, due to using a higher dose than necessary which could have negatively impacted her quality of life. During a review of the facility's policy Tapering Medication and Gradual Drug Dose Reduction , revised April 2007, indicated The physician will review periodically whether current medication are still necessary in their current doses; for example, whether an individual's conditions or risk factors are sufficiently prominent or enduring that they require medication therapy to continue in the current dose, or whether those conditions and risks could potentially be equally well managed or controlled without certain medication, or with a lower dose . The physician will order appropriate tapering of medication, as indicated .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0847 (Tag F0847)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to assess the mental capacity (ability to make decisions) of one of th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to assess the mental capacity (ability to make decisions) of one of three sampled residents (Resident 65) to sign a legaly binding document before indicating the Arbitration agreement (a contract indicating any disputes would be resolved within the facility rather than in court) was signed by Resident 65. This failure had the potential to result in Resident 65 not fully understanding their rights, to limit opportunity to initiate judicial proceedings that challenge unfavorable decisions. During a review of Resident 65's admission Record, the admission Record indicated, Resident 65 was admitted to the facility on [DATE] with diagnoses including unspecified sequalae (condition resulting from a prior disease or injury) of cerebral infarction (a loss of blood flow to part of the brain), bipolar disorder (mental disorder that causes extreme shifts in mood, energy, and activity levels), anxiety disorder (uncontrollable feelings of fear and anxiety), and dementia (a progressive state of decline in mental abilities). During a review of Resident 65's Minimum Data Set [(MDS) a Federally mandated assessment tool], dated 8/12/2024, the MDS indicated Resident 65's cognitive skills (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) were moderately impaired. The MDS indicated Resident 65 was dependent on toilet transfer, chair/bed to chair transfer, and bathing, required maximal assistance for oral and toilet hygiene, and required moderate assistance in personal hygiene. The MDS indicated Resident 65 utilized a wheelchair for mobility and does not have impairments on both the upper and lower extremities (arms and legs). During a review of Resident 65's History and Physical (H&P), dated 3/14/2022, the H&P indicated, Resident 66 does not have the capacity to understand and make decisions for herself. During a review of Resident 65's Arbitration Agreement dated 1/13/2023, the Arbitration Agreement indicated Resident 65 had officially signed the agreement. During a concurrent interview and record review on 10/8/2024 at 2:15p.m., with Resident 65, Resident 65 stated she does not recall getting informed about the Arbitration Agreement and does not recognize her signature. During an interview on 10/8/2024 at 2:33p.m., with Resident 65's family, Resident 65's family member stated she does not recall being informed regarding an Arbitration Agreement and confirmed Resident 65 cannot sign for herself ever since she had had a stroke (loss of blood flow to a part of the brain). During a concurrent interview and record review on 10/8/2024 at 2:49 p.m., with the Admissions Assistant (AA), the AA stated Arbitration Agreements are voluntary and a part of the admission packet. The AA stated she is not sure if Resident 65 was able to decide whether to sign the Arbitration Agreement or not. The AA stated a facility staff (unknown) signed the document and indicated it was Resident 65's signature. The AA stated if a resident does not have the capacity to sign a legal document, she will contact the Residents legal representative (family member, power of attorney), explain the Arbitration Agreement, and let the representative decide whether to sign the document or not. The AA stated in Resident 65's case, she would have to ask the family member to review the Arbitration Agreement again and obtain a new agreement and will always check whether the resident is alert and oriented. During a review of the facility's Arbitration Agreement, undated, the agreement indicated by signing this arbitration agreement below, the parties agree ot be bound by the provisions of this Arbitration Agreement. Further the Resident (or Resident's Legal Representative and/or Agent on behalf of Resident) acknowledges that: (A) the agreement has been explained to the Resident (or Resident's Legal Representative and/or Agent on behalf of Resident) by a representative of the Facility in the form and manner that the Resident understands, including the language .and (B) the Resident (or Resident's Legal Representative or Agent on behalf of Resident) understands this agreement.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents' medical records were up to date as p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents' medical records were up to date as per the facility's policy and procedure (P&P) regarding advance directives (a legal document indicating resident preference on end-of-life treatment decisions) for two of seven sampled residents (Residents 18 and 83). These deficient practices violated the residents' right to be fully informed of the option to formulate an Advance Directive and had the potential to cause conflict with the residents' wishes regarding health care in the event residents became incapacitated (unable to participate in a meaningful way in medical decisions) or unable to make medical decisions that would not be identified and/or carried out by the facility staff. Findings: A. During a review of Resident 18's admission Record, the admission Record indicated Resident 18 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses of heart failure (a heart disorder which causes the heart to not pump the blood efficiently), chronic obstructive pulmonary disease ([COPD] a chronic lung disease that makes it difficult to breathe), atrial fibrillation (an irregular and fast heartbeat in the upper part of the heart), depression (sad mood disorder), difficulty walking, and muscle wasting. During a review of Resident 18's Minimum Data Set ([MDS], a federally mandated resident assessment tool), dated 4/23/2024, the MDS indicated Resident 18 was moderately impaired in cognitive (though process) skills for daily decision-making and needed maximal assistance with self-care abilities such as oral hygiene, toileting, shower/bathing, dressing and functional abilities such as rolling left and right, sitting, and transferring. During a concurrent observation and interview on 10/06/2024 at 11:10 a.m., with Resident 18 in her room, Resident 18 was resting in bed. Resident 18 was alert and oriented to person and place, the resident knew who she was and what city she was in but did not know the name of the facility she was in or why she was in the facility, and what time of day it was. During a concurrent interview and record review on 10/08/2024 at 11:28 a.m., with the Social Service Director (SSD), the Advance Directive Acknowledgement form, dated 11/19/2022 was reviewed. The SSD stated Resident 18 does not have the capacity to execute an Advance Directive. The SSD stated the Advance Directive acknowledgement form was filled out in 2022 and the SSD stated she was not aware of who filled out the form. The SSD also stated the Advance Directive acknowledgement form was not valid the way it was and should have been discussed with Resident 18's responsible party (RP). The RP would need to fill out the Advance Directive acknowledgement form. B. During a review of Resident 83's admission Record, the admission Record indicated Resident 83 was admitted on [DATE] with diagnoses of type 2 diabetes mellitus ([DM], a disorder characterized by difficulty in blood sugar control and poor wound healing), hypertension ([HTN], high blood pressure), and anxiety disorder (a group of mental health conditions that cause fear, dread and other symptoms that are out of proportion to the situation). During a review of Resident 83's MDS dated [DATE], the MDS indicated Resident 83 was severely impaired in cognitive skills for daily decision making and was dependent on staff for self-care abilities such as oral hygiene, toileting, shower, and dressing and on functional abilities such as rolling left and right, sitting, and transferring. During a concurrent observation and interview on 10/7/2024 at 9:13 a.m., with Resident 83 in her room, Resident 83 was lying in bed with eyes closed. Resident 83 did not open eyes when asked how the resident was doing today and the resident did not respond back. During a concurrent interview and record review on 10/10/2024 at 11:28 a.m., with the SSD, the Advance Directive acknowledgement form for Resident 83, dated 9/11/2024 was reviewed. The SSD stated the Advance Directive acknowledgement form indicated the resident or RP had not executed an Advance Directive and do not wish to do so at this time. The Advance Directive acknowledgment form indicated verbal consent by a family member, but the facility does not know which family member it that the SSD spoke to. The SSD stated she does not know if the consent was a verbal consent over the phone or verbal consent in person as the form did not indicate so. The SSD stated the AD acknowledgement form was incomplete and not valid and another form would need to be completed. During an interview and record review on 10/10/2024 at 3:44 p.m., with the Director of Nursing (DON), the DON stated if a resident is not able to fill out the Advance Directive acknowledgement form, the RP would fill it out. The DON stated the importance for residents to have an AD so the facility will know what the resident's or family wants in terms of treatment for end-of-life care. During a review of the facility's policy and procedure (P&P), titled Advance Directive, revised in December 2016, indicated The resident will be provided with written information concerning the right to refuse or accept medical or surgical treatment and to formulate an advance directive if he or she chooses to do so .if resident is incapacitated and unable to receive information about his or her right to formulate an advance directive, the information may be provided to the resident's legal representative . prior to or upon admission of the resident, the Social Service Director or designee will inquire of the resident, his/her family members and/or his or her legal representative about the existence of any written advance directive . information about whether or not the resident has executed an advance directive shall be displayed prominently in the medical record.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide accurate information in the Minimum Data Set ([MDS], a fede...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide accurate information in the Minimum Data Set ([MDS], a federally mandated resident assessment tool) assessment for two of three sampled residents (Resident 81, and Resident 83). This deficient practice had the potential to result in inaccurate care and services for the residents due to inappropriate MDS assessment and care screening tool practices. Findings: A. During a review of Resident 81's admission Record, the admission Record indicated Resident 81 was originally admitted on [DATE] with a re-admission date on 5/31/2023 with diagnoses of atrial fibrillation (a condition that causes irregular and fast heartbeat in the heart), congestive heart failure ([CHF], when the heart cannot pump enough blood to meet the body's needs), type 2 diabetes mellitus ([DM], a disorder characterized by difficulty in blood sugar control and poor wound healing) , depression (sad mood disorder), dementia (a gradual decline in cognitive abilities such as thinking, remembering and reasoning), obstructive sleep apnea ([OSA], common sleep disorder that causes the upper airway to partially or completely collapse during sleep), and obesity (a disease when a person has too much body fat). During a review of Resident 81's MDS, dated [DATE], the MDS indicated Resident 81 was moderately impaired in cognitive (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) skills for daily decision making and was maximal assistance (helper does more than half the effort in assisting to complete the task) on self-care abilities such as oral hygiene, toileting, shower, and dressing and on functional abilities such as rolling left and right, sitting, and transferring. The MDS also indicated that the bedrails were not being used. During an observation on 10/6/2024 at 12:24 p.m., in Resident 81's room, Resident 81 was resting in bed watching television. The two upper side rails were up. During a concurrent interview and record review on 10/9/2024 at 10:40 a.m., with the MDS Coordinator (MDSC), Resident 81's order summary report dated 10/8/2024 was reviewed. The order summary report indicated both upper quarter rails were up to aid in turning and repositioning, informed consent obtained by Medical Doctor (MD) from responsible party (RP), risks and benefits explained. The MDSC stated the two upper side rails were being used for aiding and turning in bed and does not meet the criteria of restraint. The MDSC stated the side rails and consent for the side rails does not affect how the MDS was coded on the MDS assessment. During a review of the facility's policy and procedure (P/P) titled, Resident Assessments, revised November 2019, indicated the resident assessment coordinator is responsible for ensuring that the interdisciplinary team conducts timely and appropriate resident assessment and reviews. B. During a review of Resident 83's admission Record, the admission Record indicated Resident 83 was admitted on [DATE] with diagnoses of type 2 diabetes mellitus, hypertension ([HTN], high blood pressure), anemia (a condition where the body does not have enough healthy red blood cells), anxiety disorder (a group of mental health conditions that cause fear, dread and other symptoms that are out of proportion to the situation), insomnia (difficulty sleeping at night), and muscle weakness. During a review of Resident 83's MDS dated [DATE], the MDS indicated Resident 83 was severely cognitively impaired for daily decision making and was dependent (helper does all the effort in assisting to complete the task) on self-care abilities such as oral hygiene, toileting, shower, and dressing and on functional abilities such as rolling left and right, sitting, and transferring. The MDS also indicated the side rails were not being used in the bed. During an observation on 10/7/24 at 9:04 a.m. in Resident 83's room, Resident 83 was lying in bed with eyes closed. The two upper side rails were up. During a concurrent interview and record review on 10/9/2024 at 10:31 a.m. with the MDS Coordinator (MDSC), Resident 83's order summary report dated 9/9/2024 was reviewed. The order summary report indicated both upper quarter rails up, to aid in turning and repositioning, informed consent obtained by Medical Doctor (MD) from responsible party (RP), risks and benefits explained. The MDSC stated the two upper side rails were being used for aiding and turning in bed and does not meet the criteria of restraint. The MDSC stated the side rails and consent for the side rails does not affect how the MDS was coded on the MDS assessment. During a review of the MDS 3.0 Section P guidance, the guidance indicates that if the use of bed rails (quarter-, half- or three-quarter, one or both, etc.) meets the definition of a physical restraint even though they may improve the resident's mobility in bed, the nursing home must code their use as a restraint. During a review of the facility's Resident Assessment/Care Plan Coordinator (MDS) job description, no date, indicated, general duties and responsibilities included conduct or coordinate the interviewing of each resident for the resident's assessment ensure that all members of the assessment team are aware of the importance of competences and accuracy in their assessment functions and that they are aware of the penalties, including civil money penalties, for false certification inform all assessment team members of the requirements for accuracy and completion of the resident assessment (MDS). During a review of the facility's policy and procedure (P/P) titled, Resident Assessment, revised November 2019, indicated a change in status assessment is required when a resident begins to use a restraint of any type, when it was not used before.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the nursing staff failed to update and revise a fall risk care plan for two ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the nursing staff failed to update and revise a fall risk care plan for two of three sampled residents (Resident 106 and 170). This deficient practice had the potential to place Residents 106 and 170 to be at risk for recurrent falls. Findings: a. During a review of Resident 106's admission record, the admission record indicated Resident 106 was initially admitted to the facility on [DATE] with a diagnoses of acquired absence of the right leg above the knee (amputation), Lack of coordination, and difficulty walking. During a review of Resident 106 's history and physical (H&P) dated 9/13/202 4, the H&P indicated resident 106 had the capacity to understand and make decisions. During a review of Resident 106's Minimum Data Set (MDS), a Federally mandated assessment tool, dated 7/31/2024, the MDS indicated Resident 106 required substantial /maximum assistance (helper lifts and hold the trunk or limbs, but provides less than half the effort) with upper and lower body dressing, and sit to stand. During a review of the Fall Risk Assessment (an evaluation of the likelihood of someone falling) dated 7/25/2024, the Fall Risk Assessment indicated Resident 106 had a score of 7 according to the Fall Risk Assessment Resident 106 was not a fall risk. During a review of the post Fall Risk assessment dated 9/ 21/2024, the Fall Risk Assessment indicated Resident 106 had a score of 7 according to the Fall Risk Assessment Resident 106 was not a fall risk. During a review of the Change in Condition Evaluation (COC a form used to document a significant change in a person's health) form, the COC indicated Resident 106 had a fall on 9/21/2024 at 11:30 a.m. b. During a review of Resident 170's admission record, the admission record indicated Resident 170 was initially admitted to the facility on [DATE], with diagnoses of dementia (loss of memory, language, problem solving and other thinking abilities that interfere with daily life), Alzheimer's disease (a decline in memory, thinking, learning and organizing skills over time) and hypertension (high blood pressure ). During a review of Resident 170's MDS dated [DATE], the MDS indicated Resident 170 had severe cognitive impairment. During a review of Resident 170's Fall Risk assessment dated [DATE], the Fall Risk Assessment indicated Resident 170 had a score of 13 according to the Fall Risk Assessment Resident 170 is a high risk for falls. During a record review of Resident 170's COC form, the COC indicated Resident 170 had a fall on 1/8/2024. During a review of the Post Fall Risk assessment dated [DATE], the Post Fall Risk Assessment indicated Resident 106 had a score of 10 according to the Fall Risk Assessment Resident 170 was at risk for fall. During an interview on 10/10/2024 at 11:51 a.m. with the Licensed Vocational Nurse 1 (LVN 1), LVN 1 stated we enter an incident into Residents care plan if a concern is already there, we update the care plan. During a concurrent interview and record review on 9/10/2024 at 1:30 p.m., with the DSD (Director of Staff Development ) Resident106's untitled care plan was initiated on 8/8/2024, the care plan indicated resident 106 is at risk for falls related to a balance problem during transition and assistance needed during walking and bed mobility. The DSD verified Resident 106's care plan was not revised to reflect the fall incident on 9/21/2024. During a concurrent interview and record review on 10/10/2024 at 4:30 p.m., with the Director of Nursing (DON), the DON verified Resident 106 and 170's care plans was not updated to reflect recent fall of Resident 106 on 9/21/2024 and Resident 170 on 1/8/2024. The DON stated it is important to update a resident's care plan to monitor which intervention is not working. During a review of the facility's policies and procedures (P&P) revised December 2016, titled Care Plans Baseline indicates the resident and their representatives will be provided a summary of a baseline care plan that includes but not limited to: Any updated information based on the details of the comprehensive care- plan, as necessary.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow through Registered Dietitian (RD-a health prof...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow through Registered Dietitian (RD-a health professional who has special training in diet and nutrition)'s recommendations in a timely manner and failed to assess, monitor, and evaluate interventions to prevent two of nine sampled residents (Resident 42 and 79) from further weight loss by: A. Failing to ensure to monitor and assess Resident 42's weekly weights and intake of supplements, and obtain an order for Megestrol Acetate (a medication to treat loss of appetite and weight loss) in a timely manner as recommended by the RD. B. Failing to ensure Resident 79 received the boost glucose control (a nutritional drink designed to help people with type 2 diabetes [uncontrolled blood sugar] increase their nutrient consumption while maintaining their blood sugar levels) as recommended by the RD due to a significant weight loss. This failure resulted in placing Resident 42 and 79 at risk for continued weight loss. Findings: A. During a review of Resident 42's admission Record, the admission Record indicated, Resident 55 was initially admitted to the facility on [DATE] and last readmission was 7/26/2024 with diagnoses including dementia (a progressive state of decline in mental abilities), dysphagia (difficulty swallowing), lack of coordination, and Pressure induced deep tissue damage (localized, pressure-related damage to the skin and/or underlying tissue usually over a bony prominence) of sacral region (the portion of the spine between lower back and tailbone). During a review of Resident 42's History and Physical (H&P), dated 7/29/2024, the H&P indicated, Resident 42 did not have the capacity to understand and make decisions. During a review of Resident 42's Minimum Data Set (MDS - a federally mandated resident assessment tool), dated 8/21/2024, the MDS indicated Resident 42 required maximal assistance (Helper does more than half the effort) from one staff for toileting hygiene, lower body dressing, personal hygiene, bed mobility, and moderate assistance (Helper does less than half the effort) from one staff for eating. The MDS section K (swallowing/Nutritional Status) indicated, Resident 42 had a weight loss of five percent (%) or more in the last month or a weight loss of 10 % or more in last six months and Resident 42 was not on physician prescribed regimen to improve Resident 42's weight loss. During a concurrent observation and interview on 10/7/2024, at 12:35 p.m., with Licensed Vocational Nurse (LVN) 4 in the dining room, LVN 4 was assisting Resident 42 with feeding. Resident 42 was yelling and very confused. LVN 4 stated, Resident 42 ate 75 % of the meal, but she took a few sips of Boost Plus (a nutrient -packed, high calorie nutritional supplement drink) only because she was too full. LVN 4 stated, she did not document the amount of Boost Plus that Resident 42 drank during lunch. LVN 4 stated, she told Certified Nurse Assistant (CNA) to record the percentage of meal that Resident 42 consumed. During a concurrent interview and record review on 10/7/2024, at 3:08 p.m., with the RD, Resident 42's Dietary Notes, dated from 7/16/2024 to 9/17/2024 were reviewed. The DN indicated, Resident 42's calorie requirement was 1762 kilocalories (kcal- The term used to represent the amount of energy required to raise the temperature of a liter of water one degree centigrade at sea level) on 7/16/2024 and 1713 kcal on 9/17/2024. The RD stated, Resident 42 was continuing to lose weight, and calorie requirements were getting less because she calculated based on the resident's current weight, not based on the resident's ideal weight. During a concurrent interview and record review on 10/7/2024, at 3:15 p.m., with the RD, Resident 42's Dietary Notes, dated 7/16/2024 to 9/17/2024 were reviewed. The RD stated, she recommended an appetite stimulant (Megestrol Acetate) on 8/6/2024 during the weight variance meeting (an interdisciplinary team meeting to discuss and evaluate the residents' weight changes), but the physician ordered it on 8/29/2024. The RD stated, Nursing staff should have contacted physician to get an order for the appetite stimulant and carried out her recommendation right away. The RD stated, nursing staff should have measured Resident 42's weekly weight and recorded the amount of supplement drinks (Boost plus and health shakes- supplements for adding dietary calories and protein) consumed by Resident 42 to assess and evaluate interventions for effectiveness. During a concurrent observation and interview on 10/8/2024, at 12:26 p.m., with the Quality Assurance Nurse (QA), in the dining room, the QA was assisting Resident 42 with feeding. Resident 42 ate 75% of the meal and drank four ounces of juice. Resident 42 took a sip of Boost Plus and spat it out right away. The QA stated, Resident 42 took few sips of Boost Plus because she was too full. The QA stated, it would be better if she could get the Boost Plus between meals, not with the meals. During a concurrent interview and record review on 10/8/2024, at 3:10 p.m., with Registered Nurse Supervisor (RNS) 2, Resident 42's Medication Administration Record (MAR), dated 10/2024 was reviewed. The MAR indicated, health shakes, eight ounces were given at 10:00 a.m., 2:00 p.m., and 8:00 p.m. daily. The MAR did not indicate how much of each health shake Resident 42 consumed. RNS 2 stated, staff only document whether it was given or not, but staff did not document the amounts that Resident 42 consumed. RNS 2 stated, he would document it as 'given' (the whole drink consumed) even though Resident 42 took only a few sips of the health shakes. RNS 2 stated, there was no order to measure Resident 42's weekly weight. RNS 2 stated, staff should have followed up and notified the physician to order weekly weights and to document percentage of intake of the supplements to evaluate the progress of weight changes. During an interview on 10/9/2024, at 11:52 a. m. with Director of Staff Development (DSD), the DSD stated, RD recommendation should have been carried out as soon as possible to prevent delay of care and provided Boost plus between meals to increase the consumption. DSD stated, weight variance meeting should have evaluated outcomes from interventions by using weekly weight and the amounts of Resident 42's intakes. During an interview on 10/10/2024, at 3:44 p.m., with the Director of Nursing (DON), the DON stated, staff should have documented the portion of supplements Resident 42 consumed. The DON stated, there was no data recorded to be able to evaluate the effectiveness of the interventions since there was no weekly weight and amount of intake documented. The DON stated, the RD should have provided more calories and should have used ideal weight (a person's estimated weight that is associated with a healthy weight range for their height, ages, sex and frame size [Resident 42's goal weight-130 pounds]) instead of Resident 42's current weight to calculate the caloric requirements to improve weight status. The DON stated, RD's recommendation should have been carried out in timely manner to prevent a delay in treatment, and this could place the resident at risk for further weight loss. The DON stated, excessive weight loss could worsen the pressure injury (skin and tissue damage especially around bony areas due to continuous pressure) and serious complications. During a review of Resident 42's Order Summary Report (OSR), dated 10/8/2024, the OSR indicated: -Boost Plus with nectar thick liquid (liquids that has been altered to a thicker consistency than water) eight ounce three times with meals for supplement ordered on 8/31/2024. -Health shakes with nectar thick liquid eight ounce three times a day between meals for supplement ordered on 9/19/2024. -Megestrol Acetate 400 milligram/10 milliliter by mouth two times a day for appetite stimulant was ordered on 8/29/2024. During a review of Resident 42's Weights and Vitals Summary (WVS), dated 10/8/2024, the WVS indicated, Resident 42 weighed 122 pounds (lbs) on 5/2/2024 and weighed 112 lbs on 10/04/2024, which was 8.20 % weight loss in six months. The WVS indicated as following: On 5/2/2024 weight was 122 Lbs. On 6/3/2024 weight was 118 Lbs. On 6/19/2024 weight was 118 Lbs. On 6/26/2024 weight was 118 Lbs. On 7/3/2024 weight was 121 Lbs. On 7/10/2024 weight was 117 Lbs. On 7/28/2024 weight was 115 Lbs. On 8/5/2024 weight was 115 Lbs. On 8/13/2024 weight was 113 Lbs. On 8/19/2024 weight was 111 Lbs. On 8/26/2024 weight was 112 Lbs. On 9/10/2024 weight was 111 Lbs. On 10/4/2024 Resident 42's weight was 112 lbs. which was the last recorded weight at the facility. During a review of Resident 42's untitled Care Plan (CP), initiated on 4/5/2024, the CP Focus indicated, Resident 42 was at risk for altered nutritional status as evidenced by history of weight loss. The CP Interventions indicated, monitor weight per protocol, provide Megestrol Acetate, health shakes, and Boost Plus supplement as ordered. During a review of Resident 42's untitled CP, initiated 7/27/2024, the CP Focus indicated, Resident 42 exhibits poor oral intake and refuses to take food for all mealtimes. The CP Interventions indicated, assess for risk for impaired nutrition less than body requirement, feeder during mealtime, and monitor oral intake for every meals. B. During a review of Resident 79's admission Record, the admission Record indicated Resident 79 was initially admitted to the facility on [DATE] and last readmission was 3/9/2024 with diagnoses including muscle wasting on the upper right and left arm, congestive heart failure (CHF: occurs when the heart cannot pump enough blood to meet the body's needs), Type II Diabetes Mellitus and unspecified protein-calorie malnutrition (lack of proper nutrition). During a review of Resident 79's MDS dated [DATE], the MDS indicated Resident 79's cognitive skills (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) were intact. The MDS indicated Resident 79 required maximal assistance for chair-bed to chair transfer, toilet transfer, toilet hygiene and bathing. Required moderate assistance for lower body dressing, and required supervision for oral and personal hygiene, and upper body dressing. The MDS indicated, Resident 79 had a loss of five percent (%) or more weight in the last month or loss of 10 % or more in last six months was on a physician prescribed regimen to improve Resident 79's weight loss. During a review of Resident 79's untitled CP initiated on 3/11/2024, the CP Focus indicated Resident 79 was at risk for altered nutritional status, dehydration electrolyte (a substance in the body that facilitate functions in the body) imbalance, and significant weight changes related to (r/t) fluid accumulation (CHF) and malnutrition. The CP Interventions indicated to monitor weight per protocol and Boost Glucose Control as ordered. The CP Initiated on 6/12/2024 indicated Resident 79 had a weight loss of seven (7) lbs. in one (1) month (three percent) with a resolve date of 9/12/2024. The CP Interventions indicated to monitor weights and report a five lb weight loss to the medical doctor (MD) and dietitian promptly. During a review of Resident 79's OSR, the OSR indicated an active order of Boost Glucose Control three times a day for supplement with meals dated 10/4/2024. The OSR initially indicated a Boost Glucose Control two times a day on 8/15/2024. During a review of Resident 79's WVS, the WVS indicated Resident 79 weighed 251 lbs. on 4/2/2024 and weighed 223 lbs. on 10/4/2024, which was 11.16 % weight loss in six months. The WVS indicated as following: On 10/4/2024: 223.0 Lbs. On 9/10/2024: 225.0 Lbs. On 8/6/2024: 228.0 Lbs. On 7/2/2024: 234.0 Lbs. On 6/11/2024: 240 Lbs. On 5/7/2024: 247.0 Lbs. On 4/2/2024: 251.0 Lbs. During a concurrent interview and record review on 10/7/2024 at 1:29 p.m., with Registered Dietitian (RD), RD stated if a resident has significant weight changes, the Interdisciplinary Team (IDT - Resident's healthcare team consisting of various specialties) will determine if a resident needs to be on weekly weights to monitor, review, and assess if their interventions are working. The RD stated since Resident 79 continued to lose weight she recommended on 8/13/2024 to add boost glucose control twice a day and to discontinue diuretics (medication used to remove excess fluids from the body). The RD stated Resident 79's weight has been trending down having lost 28 lbs. in 6 months, which is considered a significant weight loss, and indicated Resident 79 would have benefited from having a weekly weight done compared to being weighed monthly. During a concurrent interview and record review on 10/10/2024 at 4:30 p.m., with QA, QA stated the Dietary Note dated 8/13/2024 indicated the recommendation was to discontinue fluids, order labs, and start boost glucose control twice a day with lunch and dinner. QA stated when there is a recommendation, they will inform the doctor, and once the doctor agrees with the recommendation, an order will be placed. QA stated they had an updated order regarding the boost glucose control on 10/5/2024. QA stated the order for boost control glucose was initiated on 8/15/2024 but was discontinued on 8/15/2024. QA stated based on the progress note on 8/15/2024, the doctor agreed to do the labs since it was completed on 8/15/2024 but is not sure what occurred regarding the order for the boost glucose control. QA stated there are no documentation regarding the boost glucose control and there are no indicating rational as to why the boost glucose control was discontinued on 8/15/2024. The QA stated Resident 79 should have gotten the boost glucose control back in August as recommended by the RD. During a review of the facility's Policy and Procedure(P&P) titled, Weight Assessment and Intervention, revised 9/2008, the P&P indicated, Policy Statement: The multidisciplinary team will strive to prevent, monitor, and intervene for undesirable weight loss for our residents .Weight Assessment .3. The Dietitian will review the unit Weight Record by the 15th of the month to follow individual weight trends overtime. Negative trends will be evaluated by the treatment team whether or not the criteria for significant weight change has been met . Analysis:1. Assessment information shall be analyzed by the multidisciplinary team and conclusions shall be made regarding the: a. Resident's target weight range (including rationale if different from ideal body weight); b. Approximate calorie, protein, and other nutrient needs compared with the resident's current intake; c. The relationship between current medical condition or clinical situation and recent fluctuations in weight; and d.Whether and to what extent weight stabilization or improvement can be anticipated .Care planning: individualized care plans shall address, to the extent. Possible: a. The identified causes of weight loss; b. Goals and benchmarks for improvement; and c. Time frames and parameters for monitoring and reassessment . Interventions: I. Interventions for undesirable weight loss shall be based on careful consideration of the following: a. Resident choice and preference: b. Nutrition and hydration needs of the resident; c. Functional factors that may inhibit independent eating: d. Environmental factors that may inhibit appetite or desire to participate in meals: e. Chewing and swallowing abnormalities and the need for diet modifications: f. Medications that may interfere with appetite, chewing, swallowing, or digestion; g. The use of supplementation and/or feeding tubes; and h. End of life decisions and advance directives. During a review of the facility's Policy and Procedure(P&P) titled, Nutritional Assessment, revised 9/2011, the P&P indicated, Policy Statement: A nutritional assessment, including current nutritional status and risk factors for impaired nutrition, shall be conducted for each resident. Policy Interpretation and Implementation . 3. Dietitian: a. An estimate of calorie, protein, nutrient and fluid needs; b. Whether the resident's current intake is adequate to meet his or her nutritional needs; and c. Special food formulations. 4. The multidisciplinary team shall identify, upon the resident's admission and upon his or her change of condition, that place the resident at increased risk for impaired nutrition. During a review of the facility's Policy and Procedure(P&P) titled, Job Description: Dietary Consultant, dated 2011, the P&P indicated, Responsibilities: 1. Evaluates the nutritional needs of residents/patients and documents in the nutritional record.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0802 (Tag F0802)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure kitchen staff were routinely trained and evaluated for competency related to their duties when: 1.Dietary Aid (DA2) an...

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Based on observation, interview and record review, the facility failed to ensure kitchen staff were routinely trained and evaluated for competency related to their duties when: 1.Dietary Aid (DA2) and Dishwasher (DW) did not know the concentration strength of the chlorine sanitizer used in the dish machine (chlorine sanitizer a product that is used to reduce or eliminate pathogenic agents on surfaces). 2. Cook1 did not follow standardized recipes when preparing pureed diet and did not prepare enough zesty meat sauce to meet facility residents need. These deficient practices had the potential to result in unsafe and unsanitary food production that could place 109 residents in the facility who received food at risk for foodborne illness and 16 residents who received lumpy pureed spaghetti at risk for choking and meal dissatisfaction in 12 residents who did not receive the spaghetti and meat sauce. Findings: 1.During an observation in the dishwashing area on 10/6/2024 at 9:45AM, Dishwasher (DW) was wearing gloves and rinsing the dirty dishes then loading them inside the dishwasher. When asked about the sanitizer, DW attempted to test the sanitizer concentration in the dish machine. DW removed one dirty glove and kept the other then proceeded to take the test strip from its container and check the sanitizer effectiveness on the clean and sanitized dish surfaces. During the same observation and interview with DW and Dietary Aide (DA2) on 10/6/2024 at 9:50AM, DW emersed the test strip on the dish surface with dirty gloves on, then compared to the color chart for chlorine sanitizer range. When asked DW stated the acceptable range for chlorine sanitizer is 200PPM. DW stated the test strip is not showing 200PPM, it is showing 50PPM. During the same observation and interview DA2 who was standing next to DW, DA2 stated the acceptable range for chlorine sanitizer is 200PM, then stated maybe its 120PPM. During a review of in-service records and interview with Dietary Supervisor (DS) on 10/06/2024 at 10:00AM DS stated the acceptable range for chlorine sanitizer is between 50-100PPM, DS stated staff was provided in service regarding sanitizers but both DW and DA2 were absent during the in-service day. DS stated DW and DA2 are confused between the two different sanitizers chlorine and quaternary sanitizer (quat, a type of sanitizing solution) used in the kitchen. DS sated they need to know the acceptable range so they can inform supervisor if something is wrong. A review of Food and Nutrition Services in -service dated 9/23/24 on dish machine-chlorine level/temperature indicated DA2 and DW were not present for the in service. A review of facility policy titled Dish washing (dated 2018) indicated, The chlorine should read 50-100PPM on dish surface final rinse. A review of facility policy titled Sanitation (dated 2018) indicated, The Food service director is responsible for instructing Food and Nutrition Services personnel in the use of equipment. Each employee shall know how to operate and clean all equipment in his specific work area . 2. During an observation and a concurrent interview with Cook1 on 10/6/2024 at 1:05PM, the pureed spaghetti was not smooth and was chunky. The zesty meat sauce was not enough for all the residents. Cook1 stated he was rushing and did not add enough liquid to blend the spaghetti until the mixture was smooth. Cook1 stated he added water but should have added more water. During the same interview, cook1 stated he didn't realize some residents are now double portion and he miscalculated the amount of meat to cook. Cook1 stated he did not notify DS when he ran out of the meat sauce to provide comparable alternatives. During an interview with DS on 10/6/2024 at 1:05PM, DS stated cooks should notify DS and Registered Dietitian when there is an issue during food production and service. DS stated not receiving the food on the menu can cause meal dissatisfaction and residents can be upset. During a review of the facility recipe for the Spaghetti with zesty meat sauce, it indicated puree the pasta and use milk for liquid. A review of cook's job description (dated 2018), indicated, Duties and responsibilities: attend menu conference and plan food quantities to meet serving needs of the residents, report to food service director any problems with staff, food needs or any other irregularities.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure the standardized recipes for lunch menu was followed on 10/6/2024 when: 1.Facility failed to ensure 16 residents on pu...

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Based on observation, interview and record review, the facility failed to ensure the standardized recipes for lunch menu was followed on 10/6/2024 when: 1.Facility failed to ensure 16 residents on puree diet (The pureed diet provides foods that do not require chewing and are easily swallowed. All foods should be smooth and pureed to the consistency of pudding.) received spaghetti texture in form that meet their needs when the texture of the puree spaghetti was lumpy, not smooth and had large pieces of pasta present requiring chewing before swallowing. 2.The facility failed to follow lunch menu and portion sizes as written for residents on pureed diet. 16 residents on pureed diet received ½ cup of pureed meat sauce instead of 2/3 of cup per the food portion and serving guide. Residents on pureed diet did not receive the pureed garlic bread per the menu. These deficient practices had the potential to result in meal dissatisfaction, decreased nutritional intake, wight loss and increased choking risk for 16 residents who were on puree diet. Findings: 1.During an observation of the tray line service for lunch on 10/06/2024 at 11:45AM, the pureed spaghetti looked dry and not smooth. During the serving of the pureed spaghetti observed pieces of pasta on the plate. During an interview and taste test of the pureed spaghetti with DS and Registered Dietitian (RD) on 10/06/2024 at 12:45PM, the pureed spaghetti was thick with lumpy texture. The pureed spaghetti had pieces of noodles resembling rice. There were chunky pieces of pasta that required chewing and moving around in the mouth before swallowing. DS stated the consistency of the pureed spaghetti is chunky and there are pieces of the noodles requiring chewing before swallowing. DS stated pureed diet should not require chewing. RD stated the texture of the pureed spaghetti is not smooth. During an interview with cook1 on 10/06/2024 at 1:05PM, cook1 stated the spaghetti is not smooth. Cook1 stated he should blend the spaghetti longer and add more broth for a smooth consistency. Cook1 stated he was rushing, and he did not prepare the pureed spaghetti correctly. Cook1 stated it is important for the pureed food to be smooth because it can cause choking in residents. A review of the facility policy titled IDDSI pureed (dated 2018) indicated, this diet is usually eaten with a spoon, does not require chewing and falls off a spoon in a single spoonful when tilted and continues to hold shape on a plate, does not have any lumps, is not sticky. 2.According to the facility lunch menu for pureed diet on 10/06/2024, the following items will be served: Wheat spaghetti pureed ½ cup; zesty meat sauce pureed #6 scoop (2/3 cup); cauliflower and peas pureed 1/3 cup; garlic bread 1 slice pureed; ice cream and milk. During an observation of the tray line service for lunch on 10/06/2024, at 11:45AM, residents who were on puree diet the cook served pureed zesty meat sauce using #8 scoop yielding ½ cup instead of 2/3 cup per menu. During the same lunch service observation, the residents on pureed diet did not receive pureed garlic bread with their lunch per menu. During a review of the menu and interview with cook1 and DS on 10/06/2024 at 1:05PM, cook1 stated he served the wrong scoop and served less meat sauce to residents who were on pureed diet. Cook1 stated he forgot to prepare the pureed garlic bread. Cook1 stated its important to make sure the correct amount is served because serving less food residents can lose weight. DS stated it is important for cooks to follow the menu and the spreadsheet (food portion and serving guide) so residents can receive the correct portion and meet their nutrition needs. During the same interview RD stated she will provide in-service on portion sizes, food textures and following the menu. A review of facility menu and spreadsheet (portion and serving guide) on 10/07/2024 indicated serve 2/3 cup of pureed zesty meat sauce and 1 slice of pureed garlic bread. A review of facility policy titled Menu Planning (dated 2018) indicated, The menus are planned to meet nutritional needs of residents in accordance with established national guidelines, physicians' orders and .most recent recommended dietary allowances .the menus provide a variety of foods in adequate amount each meal.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure safe and sanitary food storage and preparation practices when: 1. There was no soap available in the handwashing sink....

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Based on observation, interview and record review, the facility failed to ensure safe and sanitary food storage and preparation practices when: 1. There was no soap available in the handwashing sink. 2. One plastic bag of sliced raw meat, and two logs of ground beef thawing on the rack with no thaw date. One open container of cottage cheese and one container of juice with no open date and previously prepared house shake stored in a large one-gallon milk container. 3. Food brought to residents from outside of the facility, were stored in the resident food refrigerator with no use by date. There were four tv dinners with manufactures instruction to store frozen was stored in the refrigerator with no use by date. These deficiencies had the potential to result in harmful bacteria growth and cross contamination (transfer of harmful bacteria from one place to another) that could lead to food borne illness in 109 out of 111 residents who receive food from facility, including 28 residents who received house shake and residents who had food stored in the resident refrigerator. Findings: 1.During an observation in the kitchen on 10/06/2024 at 8:40AM one cook (Cook1) was washing hands in the handwashing sink, there was no soap and cook1 proceeded to wash and dry hands with paper towel. During the same observation there was no soap for surveyor to wash hands. During a concurrent interview, cook1 stated there is no soap, cook1 stated he does not know when the soap was finished. Cook1 stated he informed housekeeping to bring the soap. Cook1 then left the kitchen. During the same observation and interview with dietary supervisor (DS) on 10/06/2024 at 8:40AM DS stated I informed the house keeping staff to bring soap. DS stated it is important to have soap for handwashing to prevent germ from contaminating hands, infection control and food borne illness. During an observation on 10/06/2024 at 8:50AM housekeeping staff replaced the soap dispenser. A review of facility policy titled Hand washing procedure (dated 2018), indicated, Hand washing is important to prevent the spread of infection, use warm running water and soap, preferably from a dispenser .special considerations: soap and paper towel must be readily available. 2. During an observation in the kitchen on 10/06/2024 at 9:00AM, there was one medium size plastic bag with soft and thawed raw sliced beef with date of 10/1/2024 and two large logs of raw ground beef that were still frozen with receive date of 10/1/2024. During a concurrent observation and interview on 10/06/2024 at 9:00AM, DS stated DS is not sure when the sliced beef was pull out of the freezer to thaw. DS stated DS is not sure because the date does not indicated thaw or use by date. DS removed the beef from the walk-in refrigerator to discard. DS stated the ground beef logs were pulled out of the freezer this morning and will be cooked for lunch. DS stated there should be a thaw date to make sure food is adequately cooked or discarded. During an observation and interview with DS in the kitchen on 10/06/2024 at 9:10AM, there was one box of prune juice with no open date and one gallon of milk bottle with a brown color beverage labeled shake with a preparation date of 10/5/24 was stored in the reach in refrigerator (refrigerator #2). DS stated prune juice should have an open date to know when to discard expired items. DS stated the shake stored in the milk gallon is a high calorie beverage prepared in the kitchen. DS stated staff should not store the house shake inside the milk gallon because there is risk of contamination. DS stated DS does not know if the gallon of the milk was cleaned to store the shake. During a concurrent observation and interview with Dietary Aide (DA1) on 10/6/2024 at 9:15AM, DA1 stated the house shake is prepared by mixing milk with other ingredients. DA1 stated the mixture of house shakes is stored in a clean pitcher and should not be refilled in the milk gallon. DA1 stated using an empty milk gallon can cause cross contamination of the shake. During a concurrent observation and interview with DS on 10/06/2024 at 9:20AM there was one open container of cottage cheese that was more than half full with dates 9/30/24-12/30/24 and no open date stored in the reach in refrigerator (refrigerator #1). DS stated the cottage cheese is stored for 3 days, DS stated the container is labeled wrong and removed the container to discard. DS stated items should be dated so they are discarded when expired. A review of facility policy titled Procedure for Refrigerated Storage (dated 2018) indicated, Frozen food should be left in the refrigerator to thaw. Once thawed, uncooked meat is to be used within 2 days. Leftovers will be covered labeled and dated. A review of facility policy titled Food Preparation (dated 2018) indicated, Label defrosting meat with pull and use by date. A review of facility Refrigerated storage guide (dated 2018) indicated for cottage cheese follow expiration date or 7 days after opening whichever comes first. 3. During an observation in the resident refrigerator located in the conference room on 10/07/2024 at 09:50AM. The thermometer inside the refrigerator read 39 degrees Fahrenheit. There were two plastic containers of leftover food labeled with resident name and date of 9/29/2024 stored in the refrigerator. During the same observation there was another bag with four TV dinners with manufacture instruction to keep frozen were stored in the refrigerator with a date of 10/2/24. During a concurrent observation and interview with DS on 10/7/2024 at 10:00AM, DS stated the food is not labeled with the use by date per policy and should be discarded. DS stated the tv dinners should be stored frozen in the freezer per manufactures guidance and should be discarded because it was not stored safely. A review of facility policy titled Foods Brought by family/Visitors (revised February 2018) indicated, Perishable foods must be stored in a resealable container with tightly fitting lids in a refrigerator. Containers will be labeled with the resident's name, the item and the use by date. The nursing staff will discard perishable foods on or before the use by date.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement the antibiotic stewardship program policy for four of fiv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement the antibiotic stewardship program policy for four of five sampled residents (Resident 39,96, 37 and 42) when an antibiotic (a substance used to kill bacteria and to treat infections) did not meet McGeer Criteria (criteria used to determine appropriate use of antibiotics) for administration. This deficient practice had the potential to increase antibiotic resistance and provide antibiotics to the residents without justification. 1.During a review of Resident 39's admission record, the admission Record indicated Resident 39 was admitted to the facility on [DATE] with diagnoses including Parkinsonism (condition that affects movement), Bullous Pemphigoid (rare skin disorder that causes large fluid filled blisters on the skin), and Type II Diabetes Mellitus (DM-a disorder characterized by difficulty in blood sugar control and poor wound healing). During a review of Resident 39's Minimum Data Set [(MDS) a Federally mandated assessment tool], dated 8/20/2024, the MDS indicated Resident 39's cognitive skills (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) were mildly impaired. The MDS indicated Resident 39 required maximal assistance in toilet transfer, chair/bed-to-chair transfer, oral hygiene, dressing the upper and lower body, bathing, and required moderate assistance for oral and personal hygiene. The MDS indicated Resident 39 did have an impairment on one side of the upper extremities (arms/shoulders) and did not have any impairments on both of the lower extremities (arms and legs) and utilized a walker and a wheelchair. During a review of the McGeer's Criteria for Infection Control Surveillance (a document to identify whether the symptoms meet the criteria for definitive infection) dated 5/18/2024, the McGeer's criteria indicated Resident 39 had skin, soft tissue, and mucosal infections, cellulitis (bacterial skin infection that spreads rapidly), soft tissue, or wound infection. The surveillance document did not indicate an onset date and the section for indicating new or increasing presence of at least four (4) of the following sign or symptom of an infection, sub criteria indicated 'heat' at the affected site. Resident 39 was prescribed Doxycycline (an antibiotic) 100 milligram (mg: unit of mass) tablet by mouth. Resident 39 was admitted from the hospital with an order of Doxycycline 100mg for Bullous Pemphigoid. During a review of the McGeer's Criteria for Infection Control Surveillance for Resident 39, dated 7/30/2024, the surveillance documents indicated the McGeer's criteria indicated (Resident 39 had a) urinary tract infections (UTI: infection in the urinary system) and no other sub criteria (signs and symptoms of a UTI infection) were selected. Resident 39 was ordered an antibiotic to treat the UTI called Amikacin Sulfate Injection Solution (Amikacin Sulfate: used to treat severe or serious bacterial infections) 250mg Intravenous (IV: device inserted into vein to provide medication or fluid) in the evening for UTI for seven (7) days. During a concurrent interview and record review of Resident 39's McGeer's Criteria form on 10/8/2024 at 4:08p.m. with Infection Preventionist Nurse (IPN), the IPN stated the antibiotic stewardship is a process to minimize the increase of infections, minimize the use of antibiotic to prevent antibiotic resistance, and ensure residents are not on antibiotics unnecessarily. The IPN stated the McGeer's Criteria is a tool that is used to determine whether the resident has a true infection or not and or whether the resident qualifies to receive antibiotics. The IPN stated Resident 39 is currently on Doxycycline 100 mg three times a day for Bullous Pemphigoid, the IPN indicated the dermatologist (medical doctor who treats and diagnose skin disorders) would like to do laboratory tests (medical tests usually done on the resident's blood) every month until 11/12/2024 and decide whether to discontinue the antibiotics or not on 11/24/2024. The IPN stated Resident 39 has been on Doxycycline since admission on [DATE]. The IPN stated the McGeer's Criteria documentation dated 5/18/2024 for the skin infection did not meet the criteria for the use of antibiotics because only one out of four indicated subcriteria were met. The IPN stated the McGeer's Criteria documentation dated 7/30/2024 for the UTI did not indicate any sub criteria were met to justify use of antibiotics. 2. During a review of Resident 96's admission Record, the admission Record indicated Resident 96 was initially admitted to the facility on [DATE] and was readmitted on [DATE] with diagnoses including UTI, infection and inflammatory reaction due to indwelling urethral catheter (thin tube inserted into the bladder to drain urine), and extended spectrum beta lactamase (ESBL: enzyme produced by bacteria that are resistant to common antibiotics) resistance. During a review of Resident 96's MDS dated [DATE], the MDS indicated Resident 96's cognitive skills were intact. The MDS indicated Resident 96 is dependent on toilet hygiene, bathing toilet transfer, required maximal assistance dressing the lower body and required moderate assistance for oral hygiene, personal hygiene, and upper body dressing. The MDS indicated Resident 96 had impairments the lower extremities bilaterally and utilized a wheelchair and walker for mobility. During a review of Resident 96's McGeer's Criteria for Infection Control Surveillance dated 9/24/2024, the McGeer's criteria indicated Resident 96 had a urinary tract infection without an indwelling catheter. The McGeer's Criteria indicated both criteria one (1) and two (2) must be present with at least one of the following sign or symptom subcriteria, but there were no sub criteria's indicated on the surveillance form. Resident 96 came from the hospital with an order to continue the antibiotic Cephalexin (generic name: Keflex) (medication is used to treat a wide variety of bacterial infections) 500mg for UTI due to the presence of Escherichia coli (E. Coli: bacteria found in food, water, and intestines) and ESBL taken from the catheter. During a concurrent interview and record review on 10/8/2024 at 4:28 p.m., of Resident 96's McGeer's Criteria dated 9/27/2024 on with the IPN, the IPN stated the sub criteria: in the absence of fever or leukocytosis (a blood test result indicating infection), then two (2) or more of the sub criteria indicating infection should have been selected. The IPN stated Resident 96 was on the Cephalexin from 9/26/2024 to 10/6/2024. 3. During a review of Resident 37's admission Record, the admission Record indicated Resident 37 was admitted to the facility on [DATE] with diagnoses including hemiplegia (total paralysis of the arm, leg, and trunk on the same side of the body) and hemiparesis (partial weakness on one side of the body) affecting right dominant side, hypertension (high blood pressure), and anxiety (excessive worry, fear) disorder. During a review of Resident 37's MDS dated [DATE], the MDS indicated Resident 37's cognitive skills were intact. The MDS indicated Resident 37 required maximal assistance for chair/bed to chair transfer, toilet transfer, bathing, toilet hygiene, and required moderate assistance for personal hygiene, oral hygiene, and dressing the upper and lower body. The MDS indicated Resident 37 did not have any impairments on both the upper and lower extremity and utilized a wheelchair and walker. During a review of the McGeer's Criteria for Infection Control Surveillance dated 9/29/2024, the McGeer's criteria indicated Resident 37 had skin, soft tissue, and mucosal infections, cellulitis (bacterial skin infection that spreads rapidly), soft tissue, or wound infection. The onset date was 9/27/2024 and the section indicating new or increasing presence of at least four (4) signs or symptoms of infection, the surveillance documents indicated only two of the required four subcriteria were selected. Resident 37 was prescribed Bactrim double strength (DS) (used to treat various bacterial infections) oral tablet 800-160mg for 10 days for folliculitis (inflamed hair follicle due to infection) and redness on the nose to forehead. During a concurrent interview and record review of Resident 37's McGeer's Criteria on 9/27/2024 at 4:39 p.m., with the IPN, the IPN stated the use of antibiotics to treat folliculitis did not meet the McGeer's criteria since only two of four subcriteria were selected. 4. During a review of Resident 42's admission Record, the admission Record indicated Resident 42 was initially admitted to the facility on [DATE] and was readmitted on [DATE] with diagnoses including pneumonia (infection in one or both of the lungs), UTI, and dysphagia (difficulty swallowing). During a review of Resident 42's MDS dated [DATE], the MDS indicated Resident 42's cognitive skills were moderately impaired. The MDS indicated Resident 42 required maximal assistance for most of the activities of daily living (ADL: bathing, chair/bed-to-chair transfer, oral hygiene) and required moderate assistance in dressing the upper body and eating. The MDS indicated Resident 42 did not have any impairments for both the upper and lower extremities and utilized a wheelchair. During a review of Resident 42's McGeer's Criteria for Infection Control Surveillance dated 7/31/2024, the McGeer's criteria indicated Resident 42 had a respiratory tract infection. The Surveillance form did not indicate any sub critera to justify administering antibiotics. Resident 42 was prescribed Ceftriaxone (used to treat bacterial infections in many different parts of the body) Sodium Intravenous Solution Reconstituted (process of adding a liquid to a dry ingredient to make a specific concentration of liquid) 1gm intravenously every 24 hours for bronchitis (inflammation in the airway of the lungs) for seven days. During a concurrent interview and record review of Resident 42's McGeer's Criteria on 7/31/2024 at 4:47p.m. with the IPN, the IPN stated there are no subcriteria selected, tIPN stated the subcriteria can identify the type of infection the resident has and the treatment can change depending on the infection. IPN stated Resident 42 ended her antibiotics on 8/6/2024 and does not know whether her symptoms have cleared up at that time. IPN stated she would know if an antibiotic was effective if the resident does not show anymore signs and symptoms (s/s) of the infection but reiterated she has not documented any notes post antibiotic use. IPN stated following up can determine whether the antibiotics were effective or not since without a follow up, the resident may still have an infection and would be monitored from the moment they start until they finish the antibiotic. During a review of the facility's P&P titled, Antibiotic Stewardship-Orders for Antibiotics, revised 12/2016, the P&P indicated antibiotics will be prescribed and administered to residents under the guidance of the facility's Antibiotic Stewardship Program and in conjunction with the facility's general policy for medication Utilization and Prescribing. Appropriate indications for use of antibiotics include criteria met for clinical definition of active infection or suspected sepsis .the staff and practitioner will document the specific criteria that support the suspicion in the resident's clinical record.
Nov 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to protect one of one resident (Resident 1) from misappropriation of pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to protect one of one resident (Resident 1) from misappropriation of property (deliberate misplacement exploitation, or wrongful, temporary, or permanent use of a resident ' s belongings or money without the resident ' s consent) when Housekeeper 1 (HK 1) was running several personal errands procuring personal items, bringing the items to Resident 1, and cashing personal checks from Resident 1. This deficient practice placed Resident 1 at risk for misappropriation of property. Findings: During a review of Resident 1 ' s admission Record, the admission record indicated Resident 1 was admitted to the facility on [DATE] with diagnoses including end stage renal disease (kidney [organ that filters wastes and extra fluid from the body] failure), hemiplegia (paralysis of one side of the body), type 2 diabetes mellitus (a problem in the way the body regulates and uses sugar as a fuel) and heart failure (heart cannot pump as it should). During a review of Resident 1 ' s Minimum Data Set (MDS), an assessment and care screening tool), dated 9/11/2023, the MDS indicated Resident 1's cognition (ability to think, understand, learn, and remember) was moderately impaired. During a review of Resident 1 ' s history and physical (H&P), dated, 7/14/2023, the H&P indicated Resident 1 recognized family, staff, and routines 75 to 90 percent of the time and needed occasional prompting. The H&P indicated Resident 1 was pleasant and slightly confused. During a review of Resident 1 ' s Report of Suspected Dependent Adult/ Elder Abuse (SOC 341), completed 11/1/2023, the SOC 341 indicated family member 1 (FM 1) alleged an employee was involved in questionable bank transactions with Resident 1. During a review of the facility ' s Investigation Summary for Resident 1 ' s abuse allegations, dated 11/6/2023, the summary indicated HK 1 confirmed that HK 1 made purchases for Resident 1. During an interview with the Social services director (SSD) on 11/20/2023 at 12:02 p.m. HK 1 should not have run any errands for Resident 1. SSD stated HK 1 should have notified the activity director in charge of running errands to pick up personal items. The SSD stated when we handle finances everything is logged, and we give them a receipt for transactions. During an interview with HK 1 on 11/20/2023 at 12:20 p.m., HK 1 stated Resident 1 was HK 1 ' s best friend and Resident 1 always asked HK 1 for personal favors during working hours. HK 1 stated he ran errands, like buying water, soda, food, clothes, and shoes, for Resident 1 for over a year. HK 1 stated Resident 1 wrote him personal checks which HK 1 deposited to his personal bank account. HK 1 stated he would then purchase items and bring it to Resident 1. HK 1 stated Resident 1 told him (HK 1) to keep the change for gas or extra cost. HK 1 stated he was unaware that he should not have been running errands or receiving any money from the residents. HK 1 stated he was unaware that it was illegal, and he should have referred Resident 1 to the social worker, the director of Nursing (DON), or the administrator (ADM). During a phone interview with the ADM and record review of facility in service, dated 11/1/2023, titled Prohibiting staff from running errands for residents involving the handling of money, on 11/28/2023 at 3:45p.m., the in-service was reviewed. The in-service indicated staff was prohibited from running personal errands for residents involving the handling of money. The ADM stated the facility conducted in-services with all the staff as soon as the facility found out about HK 1 cashing checks issued by Resident 1 and running personal errands for Resident 1 because it was inappropriate. The ADM stated the facility social services was equipped to handle personal requests/ transactions needed by the residents, especially matters involving money. During a review of the faculty policy and procedure titled Abuse policy and Procedure, revised 2/2018, the policy indicated: a. Resident must not be subjected to abuse by anyone including facility staff, other residents, consultants or volunteers, staff of other agencies serving the resident, family members or legal guardians, friends, or other individuals. b. To ensure resident rights are protected by providing a method for the prevention of alleged resident abuse.
Oct 2023 19 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure, the resident, who was assessed as being a moderate risk for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure, the resident, who was assessed as being a moderate risk for falls, did not fall for one of one sampled resident (Resident 89). The facility failed to: 1. Ensure a Certified Nurse Assistant (CNA 6) did not leave Resident 89 unsupervised when Resident 89 needed his soiled incontinence brief changed and left the resident's room to collect items for incontinence care. 2. Ensure CNA 6 followed the facility's policy and procedure (P&P) titled Answering the Call Light to summon other staff help by using the call light for assistance to get incontinence care items when CNA 6 was in the Resident 89's room. 3. Ensure Resident 89's room was changed closer to the nursing station for a closer observation/visibility as care planned. These deficient practices resulted in Resident 89 attempting to remove his soiled incontinence brief (diaper) himself and fall out of bed sustaining a left hip fracture and subsequent transfer to a General Acute Care Hospital (GACH) for evaluation and treatment on 8/8/2023. At the GACH Resident 89 was diagnosed with closed left basicervical (area located at the junction between the femoral [the bone of the thigh] neck [part of the bone that connects the head of the bone with the middle part of the bone] and intertrochanteric region [area where the femur changes from a vertical bone to a bone angling at a 45° angle]) femur fracture requiring left hip open reduction internal fixation ([ORIF]-a type of surgery used to hold the broken bone together) with cephalomedullary nail (a surgical devise to stabilize the fracture). Resident 89 returned to the facility on 8/11/2023 with 11 staples on the incision (surgical cut) measured 5.0 centimeters [(cm) a unit of measure] by 0.1 cm to superior (top) surgical site of left hip, seven staples on the incision measured 4.0 cm by 0.1cm to inferior (bottom) surgical site of a left hip. Findings: During a review of Resident 's 89 admission Record (Face Sheet), the Face Sheet indicated Resident 89 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including difficulty in walking, unspecified dementia (impaired ability to remember, think, or make decisions), spinal stenosis (space inside the backbone is too small) of lumbar region (lower part of the back) type 2 diabetes (a disease that occurs when a person's blood glucose, also called blood sugar, is too high) and transient ischemic attack [(TIA) a condition when blood supply to part of the brain was briefly interrupted). During a review of Resident 89's History and Physical (H/P), dated 8/12/2023, the H/P indicated, Resident 89 had the capacity to understand and make decisions. During a review of Resident 89's Minimum Data Set [(MDS), a standardized assessment and care-screening tool], dated 6/07/2023, the MDS indicated Resident 89's cognitive (ability to learn, remember, understand, and make decision) skills for daily decision making were mildly impaired. The MDS indicated, Resident 89 required extensive physical assistance from staff for bed mobility, transfer, walk in room, toilet use, and personal hygiene. The MDS indicated Resident 89 was frequently (seven or more episodes) incontinent with urinary continence and frequently (two or more episodes) incontinent of bowel. During a record review of Resident 89's Fall Risk Evaluation dated 6/07/2023 and timed at 5:00 p.m., the Fall Risk Evaluation indicated Resident 89 was scored seven (0-5 low risk, 6-20 medium risk, 21-45 high risk) which indicated moderate risk for falls. The Fall Risk Evaluation indicated to provide Resident 89 with safe environment, clutter free, necessary belonging within reach, and attend needs in a timely manner. During a review of Resident 89's GACH Emergency Department (ED) notes, dated 8/08/2023, and timed at 10:51 a.m., the ED notes indicated Resident 89 presented to the ED after rolling out of bed and landing on his left hip. The ED notes indicated Resident 89 was diagnosed with a nondisplaced intertrochanteric left hip fracture. The ED notes indicated Resident 89 undergo ORIF of the left hip. During a review of Resident 89's GACH Computerized tomography [(CT) computerized x-ray {a photographic or digital image of the internal composition of something}] scan dated 8/08/2023, CT scan indicated the resident had an acute nondisplaced intertrochanteric fracture of the proximal left femur neck fracture. During a review of the facility's Licensed Nurses Progress Note (LNPN), dated 8/07/2023, and timed at 9:56 p.m., the LNPN indicated Resident 89 was found lying on the floor in the resident's room. The LNPN indicated Resident 89 was complaining of pain of the left hip and the resident had a purple discoloration on the forehead. The LNPN indicated 911 (emergency number) was called and Resident 89 was transferred to GACH. During a review of Situation Background Assessment and Recommendation [(SBAR) communication framework that can help teams share information about the conditions of the resident] form and LNPN dated 8/07/2023, and timed at 9:51 p.m., the SBAR indicated, at around 8:30 p.m., clinical nurse (CN) summoned the registered nurse supervisor (RNS) to Resident 89's room. The CN observed Resident 89 lying on the floor. SBAR indicated Resident 89 complained of pain level five out of 10 on a zero to ten pain rating scale (0 is no pain and 10 is worse possible pain) of the left hip. SBAR indicated Resident 89 was transferred to the GACH for further evaluation at 8:45 p.m. During a review of Resident 89's Care Plan (CP) titled, Risk for fall related to balance problem during transition (sit to stand) initiated on 6/1/2023, the CP indicated the resident required assistance with walking and bed mobility. The CP indicated the goal for Resident 89 was to decrease significant injury as a result from falls and to minimize the risk for potential for fall related to resident's getting out of bed without waiting for staff assistance. The CP interventions included to provide Resident 89 with the adequate support from staff during activities of daily living (ADL) and transfers. The CP also indicated to move Resident 89 to a room close to the nursing station for a better visibility. During an interview on 10/05/2023 at 11:42 a.m. with Resident 89, the resident stated he called for assistance by using the call light and waited for a long time and no one came to help. Resident 89 stated he needed his soiled diaper changed. Resident 89 stated it felt like he was waiting for more than an hour. Resident 89 stated he just kept on pressing the call light and no one was responding to his call for help. Resident 89 stated, when CNA 6 came in response to his (Resident 89's) call light, CNA 6 saw his soiled diaper needed to be changed. Resident 89 stated CNA 6 did not change his diaper and told him (Resident 89) to wait until he (CNA 6) comes back and left the room. Resident 89 stated, he had been waiting for a long time, so he decided to remove his diaper by himself. Resident 89 stated, when he attempted to sit up in bed, he felt dizzy and rolled out of his bed to the floor. Resident 89 stated, he had severe pain to his left side and screamed in pain. During a phone interview on 10/05/2023, at 3:01 p.m., with CNA 6, CNA 6 stated on 8/07/2023 around 8:20 p.m., he answered Resident 89's call light and found Resident 89 trying to remove his diaper while in bed. CNA 6 stated to Resident 89 to leave the diaper on and left the room. CNA 6 stated he explained to Resident 89 that he would grab some towels and water to clean him. When CNA 6 came back, Resident 89 was on the floor adjacent to his bed laying on his back complaining of left-side pain. During an interview on 10/5/2023 at 3:24 p.m. with Licensed Vocational Nurse (LVN 3), LVN 3 stated Resident 89 can make his needs known to staff. LVN 3 stated Resident 89 was assessed as moderate risk for fall and should not be left alone and provided the care needed. LVN 3 stated the Director of Rehabilitation (DOR) assess the residents upon admission and staff should provide the residents with assistance based on the DOR assessment. During a concurrent interview and record review on 10/06/2023, at 8:41 a.m., with the DOR, the DOR reviewed Physical Therapy (PT) Discharge Summary, and stated, Resident 89 was able to safely ambulate using front-wheeled walker (assistive device) with supervision or touching assistance for proper sequencing (correct way of walking with assistive device) Physical Therapy Discharge summary dated from 6/20/2023 to 8/7/2023 indicated, Resident 89 required supervision or touching assistance with bed mobility, transfer, and ambulation. The DOR stated, there was a great possibility that Resident 89 could fall if Resident 89 gets out of bed by himself and/or walks by himself. The DOR stated, he did not recommend at all for Resident 89 to walk or get out of bed by himself. During a review of Resident 89's PT Discharge summary dated from 6/20/2023 to 8/7/2023, the PT Discharge Summary indicated, Resident 89 required supervision or touching assistance with bed mobility (roll left and right), transfer from bed to chair, ambulation, and picking up object. During a phone interview on 10/6/2023 at 8:54 a.m. with LVN 4, LVN 4 stated he remembered that on 8/7/2023 during 3 p.m. to11 p.m. shift at around 8 p.m. he heard a loud scream coming from Resident's 89's room when he (LVN 4) was attending to another resident. LVN 4 stated he walked to Resident 89's room and saw Resident 89 was lying on the floor, on his left side. LVN 4 stated, he remembers that Resident 89 needed moderate to maximum physical assistance from one staff. Resident 89's room was located about 40 feet away from the nursing station. LVN 4 stated, CNA 6 told him that CNA 6 walked out of Resident 89's room to get water and towel and when CNA 6 came back to Resident 89's room, Resident 89 was found on the floor. LVN 4 stated, Resident 89 was not supposed to be left alone when the resident needed help because Resident 89 has been trying to stand up by himself and tried to be independent. During an interview on 10/06/2023, at 12:11 p.m., with the Director of Nursing (DON), the DON stated, if a resident was at moderate risks for falls, she educated a resident to use a call light for assistance. The DON stated after Resident 89's fall on 8/8/2023 we moved the resident in a room closer to the nursing station. The DON stated the facility staff should answer a call light promptly especially when a resident is at the risk for fall. The DON sated the facility staff discuss and communicate with each other to identify the residents who were at a moderate to high risk for fall. The DON stated the facility staff should not left Resident 89 alone since CNA 6 noticed Resident 89 felt uncomfortable with having on a soiled diaper. The DON stated if staff noticed that the resident would try to clean himself or herself up, staff should stay with the resident and ask other staff (CNA/LVN) to get the needed supply. The DON stated CNA 6 should have used the call light to ask for staff assistance and not leave resident 89's room. During a review of the facility's undated P&P titled, Fall Prevention Program, revised 12/2007, the P&P indicated to assist resident with toileting needs upon rising before and after meals, before and after bed and as needed. During a review of the facility's P&P titled, Safety and Supervision of Residents revised 7/2017, the P&P indicated the care team shall target interventions to reduce individual risks related to hazards in the environment, including adequate supervision and assistive devices. During a review of the facility's undated P&P titled, Answering the Call Light. (undated) the P&P indicated staff to answer the resident's call as soon as possible. The P&P indicated, if assistance is needed when staff enter the room, summon help by using the call signal. During a review of the facility's P&P, titled Care Plans-Comprehensive, revised 09/2010, the P&P indicated, the facility's Care Planning/Interdisciplinary Team, in coordination with the resident, his/her family or representatives (sponsor), develops and maintains a comprehensive care plan for each resident that identifies the highest level of functioning the resident may be expected to attain.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure advance directives (written statement of a person's wishes ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure advance directives (written statement of a person's wishes regarding medical treatment made to sure those wishes are carried out should the person be unable to communicate) was discussed and written information was provided to the residents /or responsible parties for one of five sampled residents (Resident 22). This deficient practice violated the resident's right to be fully informed of the option to formulate their advance directives and had the potential to cause conflict with the residents' wishes regarding health care. Finding: During a record review of Resident 22's admission Record (Face Sheet), the Face Sheet indicated, Resident 22 was admitted to the facility on [DATE] with diagnoses including hemiplegia (one-sided paralysis) and hemiparesis (one-sided weakness), dementia (impaired ability to remember, think, or make decisions), hypertension (high blood pressure), and schizoaffective (mental health disorder affect mood, behavior, and thoughts). During a record review of Resident 22's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 6/30/2023, the MDS indicated Resident 22's cognitive (mental process by which knowledge is acquired, including perception, intuition, and reasoning) skills for daily decision making was severely impaired. The MDS indicated Resident 22 required extensive assistance for bed mobility, dressing, toilet use, and personal hygiene. During a concurrent interview and record review of Resident's 22 medical chart on 10/05/2023, at 1:07 p.m., with Social Services Director 2 (SSD 2), the SSD 2 confirmed there was no advance directive acknowledgement form was completed for Resident 22. The SSD 2 stated, she is not sure if the advance directives was discussed, and written information was provided to Resident 22 and/or responsible party because there is missing signature on the form. The SSD 2 stated the acknowledgement form was important because the form informed the resident and her responsible party regarding the right to formulate an advance directive. During a record review of the facility's policy and procedure (P/P), revised 07/2021 and titled, Advance Directives for Healthcare, the P/P indicated upon admission, all residents and their representatives are presented with written information about their rights to accept or refuse medical or surgical treatment and their right to formulate an advance directive. This information is found in the resident rights portion of the admission packet, Advance Directive Acknowledgement, and upon presentation of a valid Physician Order for Life Sustaining Treatment(POLST).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 96) wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 96) was reviewed for changes in Medicare (federal health insurance for people 65 or older) coverage were provided with the Notice of Medicare Non-Coverage (NOMNC) appeal process in a timely manner. This failure had the potential to result in Resident 96 and/or responsible party not being able to exercise their right to file an appeal. Findings: During a review of Resident 96's admission Record (Face sheet), the admission Record indicated Resident 96 was admitted to the facility on [DATE] with diagnoses including schizophrenia (a disorder that affects a person's ability to think, feel, and behave clearly), hypertension (a condition in which the force of the blood against the artery walls is too high), Alzheimer's disease (a progressive disease that destroys memory and other important mental functions), and anxiety (persistent worry and fear about everyday situations). During a record review of Resident 96's Beneficiary Protection Notification Review form (for residents who receive Medicare Part A services) indicated the resident last coverage day for Medicare Part-A Skilled Service was 9/26/2023. During a review of Resident 96's Beneficiary Protection Notification Review Notice of Medicare Non-Coverage (NOMNC) for appeal process, page 2 was not signed. The NOMNC page 2 contained address information on where the resident and/or resident's responsible party can file an appeal of the NOMNC. During an interview with Social Service Designee (SSD 2), on 10/052023, at 9:04 a.m., the SSD 2 stated residents and/or responsible parties should receive NOMNC appeal process information upon discontinuation of services. SDD2 stated she did not mail the notice or give the copy to resident or resident representative. SSD 2 stated the importance of providing the notice in a timely manner was so that the resident and family to were aware of their right to appeal. During a telephone interview with Resident 96's family member (FM 1), FM 1 stated she was not informed by the SSD 2 regarding NOMNC. FM 1 stated she was worried about receiving a bill. During a review of the facility's Policy and Procedure (P&P) titled, Medicare Advance Beneficiary Notice, dated March 2019, the P&P indicated, If the director of admissions or benefits coordinator believes (upon or during the resident's stay) that Medicare (Part A of the Fee for Service Medicate Program) will not pay for an otherwise covered skilled service(s), the resident (or representative) is notified in writing why the service(s) may not be covered and of the resident's potential liability for payment of the non-covered service(s). During a review of the facility's P&P titled, Resident Rights, dated December 2016, the P&P indicated, Federal and State laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to: be informed about his or her rights and responsibilities.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 57) wa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 57) was reviewed for Preadmission Screening and Resident Review (PASARR) in a timely manner. This failure had the potential to result in the resident not receiving appropriate care or delay in treatment. Findings: During a review of Resident 57's admission Record (Face sheet) indicated Resident 57 was admitted to the facility on [DATE], with diagnoses including schizoaffective disorder (a mental health disorder including schizophrenia and mood disorder symptoms) encephalopathy (brain disease that alters brain function or structure) unspecified dementia (dementia without a specific diagnosis), and anxiety (persistent worry and fear about everyday situations). During a review of Resident 57 Minimum Data Set (MDS, a standardized comprehensive assessment and care-screening tool, dated 7/20/2023, indicated Resident 57 has schizoaffective disorder, encephalopathy, unspecified dementia, and anxiety. During a review of Resident 57's Preadmission Screening and Resident Review (PASARR) Level 1 Screening dated 9/03/ 2019, indicated resident 57 Level I PASARR was negative and the form was incompletely filled out. During interview with MDS Coordinator (MDSC), on 10/04/2023, the MDSC stated PASARR should be done upon admission, when new psychiatric medication was added to care plan, and when resident has a change of condition (COC). The MDSC indicated Resident 57's PASARR was incomplete on 9/3/2019. Resident 57 had a new diagnosis of schizoaffective disorder on 09/2021, but the PASARR was not reevaluated. During an interview with the Director of Nursing (DON) on 10/06/2023, at 10:55 a.m., the DON stated the MDSC was in charge of PASARR and should be done upon admission and if there any change of condition. The DON stated if the PASARR was not done correctly or not done in a timely manner, there would be a delay in treatment. During a review of the facility's Policy and Procedure (P&P) titled, Resident Behavior and Facility Practices- Resident Behavior dated 3/2019, indicated New onset or changes in behavior that indicate newly evident or possible serious mental disorder, intellectual disability, or a related disorder will be referred for a PASARR Level II evaluation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to initiate a care plan for one of three sampled residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to initiate a care plan for one of three sampled residents (Resident 13) who has decreased hearing. This deficient practice had the potential to negatively affect the delivery of necessary care and services. Findings: During a review of Resident 13's admission record (face sheet), the face sheet indicated resident 13 was initially admitted to the facility on [DATE] with a diagnosis of diabetes mellitus with other specified complications (high blood sugar ) , hypertension ( high blood pressure), bilateral osteoarthritis of the knee ( when the cartilage that lines your joints is worn down ). During a review of Resident 13's history and physical (H&P) report dated 6/3/2015, the H&P indicated Resident 13 had the capacity to understand and make decisions. During a review of Resident 13's Minimum Data Set ( MDS -a standardized assessment and care planning tool) dated 1/1/2023, the MDS indicated Resident 13 requires limited assistance ( physical help in guided maneuvering of limbs or other non- weight bearing assistance ) with transfers, Dressing and toilet use. During a review of Resident 13's Order Summary Report (OSR), the OSR indicated an order was placed on 6/14/2023 for Resident 13 to have an ENT (Ears , nose, and throat) consult with follow up treatment as indicated. During a review of Resident 13's ENT physical exam appointment on 6/15/2023 , the physical exam indicated Resident 13 had moderate hearing loss bilaterally. During an observation at the resident council meeting (is an organized group of residents who meet regularly to discuss and address concerns about their rights) on 10/4/2023 at 2:00 p.m., Resident 13 stated to the audience I cannot hear what everyone is saying. During an Interview on 10/5/2023 at 1:08 p.m., with Licensed Vocational Nurse 6 (LVN), LVN 6 stated when speaking to Resident 13 we need to get close to her or stand where she can see and hear when we are speaking to her. LVN stated there was no care plan and should have been a care plan to address Resident 13's decreased hearing. LVN 6 stated a care plan help to assure that a resident's need are being met. During an interview on 10/4/2023 at 10:09 a.m., with Social Service Designee (SSD), SSD stated I am aware of Resident 1,s hearing deficit and there is no care plan addressing this. SSD stated the reason we do care plans is to make sure a resident's needs are being met. During an interview on 10/5/2023 at 1:18 p.m., with Director of Nursing (DON), the DON stated if there is a problem with a Residents hearing we need start a care plan this outline what needs to be done to manage the residents needs. During a review of the policy and procedure (P&P) titled , Comprehensive Assessment and the Care Delivery Process, revised 11/2019 indicates, comprehensive assessments will be conducted to assist in developing person-centered care plans. Information analysis steps include. b. define conditions and problems that are causing, or could cause, or could cause problems.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to update and implement the comprehensive care plan for one of one sam...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to update and implement the comprehensive care plan for one of one sampled resident (Residents 73) who sustained a fall from his wheelchair. This failure resulted in Resident 73 sustaining an injury from the actual fall. Findings: During a review of Resident 73's Face Sheet (admission record), the Face Sheet indicated Resident 73 was admitted to the facility on [DATE] with diagnosis including dementia with behavioral disturbance (impaired ability to think or make decisions accompanied by behaviors such as agitation and depression), Type II Diabetes Mellitus (high blood sugar) with diabetic chronic kidney disease (CKD: long term condition where the kidneys do not work as well), anxiety, repeated falls and hypertension (high blood pressure) . During a review of Resident 73's Minimum Data Set [(MDS) a standardized assessment and care screening tool], dated 9/8/2023, the MDS indicated Resident 73's cognitive skills (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) were mildly impaired. The MDS indicated Resident 73 required extensive assistance for dressing, toilet use, and personal hygiene, transfer from bed, chair, wheelchair, moving between one place to another, dressing, walking, and required supervision for eating. The MDS indicated Resident 73 was not steady transferring from sit to standing position and surface to surface transfers and is able to only stabilize with staff assistance. The MDS indicated Resident 73 used a wheelchair and walker for mobility and have no impairments on both the upper and lower extremities (arms and legs). During review of Resident 73's untitled Care Plan (CP) initiated on 6/6/2023, the CP indicated Resident 73 is at risk for fall related to balance problems during transition with contributing factors of history of falling, unsteady gait, and confusion. The CP goal indicated to decrease significant injury as a result from falls in the next three months. The CP intervention initiated on 6/7/2023 indicated Resident 73 can have a floormat, have perimeter mattress (a long triangular padding) applied to help resident define the edge of the bed with informed consent (IC) obtained by the medical director (MD) and responsible party with risk and benefits explained, and a pommel cushion while on the wheelchair due to Resident 73 having episodes of sliding down with IC obtained by the MD and responsible party. During a review of Resident 73's untitled CP initiated on 6/30/2023 indicated Resident 73 had an actual fall with no injury. Additionally, it indicated Resident 73 had a fall on 9/29/2023 and sustained a hematoma (an abnormal collection of blood outside of the blood vessel) on the right side of his forehead. The CP intervention initiated on 6/30/2023 indicated to do neurological checks every shift for any unusual loss of consciousness, monitor for pain, transfer to acute hospital, and may use a pommel cushion while on the wheelchair due to Resident 73 having episodes of sliding down with IC obtained by the MD and responsible party. During a review of the Order Summary Report (Physician Order) indicated a perimeter mattress to help resident define the edge of the bed was initiated on 6/29/2023. An order for the pommel cushion while on a wheelchair due to Resident 73 having episode of sliding down was initiated on 10/2/2023. During a review of Resident 73's Situation, Background, Assessment, and Recommendation (SBAR) Communication Form and progress note dated 9/29/2023, documented by Minimum Data Set Coordinator (MDSC), the SBAR indicated Resident 73 had an actual fall by the hallway. Resident 73 was sitting up right on the wheelchair by the hallway when a staff that was at the nursing station suddenly heard a bang. The staff observed Resident 73 on the floor and upon assessment noted a bump on the right side of his forehead. Resident 73 was applied ice packs every 15 minutes to the bump. Resident 73 stated he stood up to walk but lost his balance and fell to the floor. During a review of Resident 73's SBAR Communication Form and progress note dated 6/29/2023, documented by Licensed Vocational Nurse 4 (LVN 4), the SBAR indicated resident was observed on the floor on the left side of the bed. Additional note documented in the progress note on 6/29/2023 by Registered Nurse Supervisor 2 (RNS 2) indicated a Certified Nursing Assistant (CNA) had observed Resident 73 on the floor to the left side of the bed sitting on his buttocks leaning onto his palms trying to go home to his wife. During a review of Resident 73's Computerized Tomography (CT: a series of X-ray images taken from different angles of the body) of the head without contrast (a substance used to enhance to visibility of certain structures) Radiology Report completed on 9/30/2023 indicated there was a large right soft tissue hematoma. During a concurrent interview and record review on 10/5/2023 at 11:31a.m. with Licensed Vocational Nurse 6 (LVN 6), LVN 6 stated when a resident is a fall risk, some of the prevention method include moving residents close to the nursing station, have perimeter mattress, floor mat (for residents who had falls), and bed alarms. LVN 6 stated if a resident fell, they will do an assessment, do a change of condition (COC), take vital signs, notify family and doctor, monitor the resident for 72 hours, do a fall risk assessment, and assess for pain. LVN 6 stated Resident 73 fell on 9/29/2023 at night by the hallway in his wheelchair with a bump on his forehead. LVN 6 stated Resident 73 stood up and tried to walk but lost his balance and fell to the floor. LVN 6 stated there is a CP for a previous fall that occurred on 6/30/2023 with no injury and underneath the initial fall, the CP was updated with Resident 73's recent fall on 9/29/2023 which resulted in a hematoma on his right forehead with an injury. LVN 6 stated there should have been a separate CP created for the actual fall on 9/30/2023 instead of adding this information onto a previous fall CP. LVN 6 stated every COC has to have a CP the same day to know when the resident actually fell and add new interventions to prevent another incident from occurring. During a concurrent interview and record review on 10/05/2023 at 4:29p.m. with MDSC, MDSC stated Resident 73 recently had a fall on 9/29/2023 and had a CP for at risk for fall and one for an actual fall with no injury when Resident 73 sustained an injury. MDSC stated the CP should have been updated the same day and if it revised, it should reflect Resident 73's current fall. MDSC stated a CP is initiated at admission and is revised quarterly, annually, or when there are any significant changes. MDSC stated it is important to follow up on the CP to see if the interventions are effective as the resident might not get the proper treatment or care if the CP is not updated. During a concurrent interview and record review on 10/6/2023 at 2:06p.m. with Registered Nurse Supervisor 1 (RNS 1), RNS 1 stated an order for the perimeter mattress was placed on 6/29/2023 and Resident 73 was initially admitted on [DATE]. RNS 1 stated Resident 73 had a risk for fall CP that was done on 6/6/2023 since he had a history of falls. RNS 1 stated interventions are a plan and indicated the facility may apply the perimeter mattress and pommel cushion for Resident 73. RNS 1 stated nursing CPs have to be followed and the use of perimeter mattress and pommel cushion needs a consent from the family member and the doctor prior to being initiated. RNS 1 stated since Resident 73's admission, it does not indicate Resident 73 had the perimeter mattress or cushion based on the nursing progress notes and the perimeter mattress was ordered on 6/29/2023. RNS 1 stated all of the interventions in the CP have to be done as much as possible to prevent the resident from repeated falls. During a review of the facility's P&P titled, Care Plans--Comprehensive revised on September 2010, the P&P indicated assessments of residents are ongoing and are plans are revised as information about the residents and the residents' condition change. During a review of the facility's P&P titled Safety and Supervision of Residents revised on July 2017, the P&P indicated implementing interventions to reduce accident risks and hazards shall include the following: ensuring that interventions are implemented.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to obtain a physician's order for foot care for one of on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to obtain a physician's order for foot care for one of one sample resident (Resident 97). This deficient practice had the potential for placing the resident at risk for complications such as infection or bleeding of the feet. Finding: During a review of Resident 97's Face Sheet (admission record), the Face Sheet indicated Resident 97 was admitted to the facility on [DATE] with diagnosis including hemiplegia and hemiparesis (paralysis and partial weakness on one side of the body) following a cerebral infarction (impaired blood flow to the brain) affecting the left non-dominant side, atrial fibrillation (irregular heart rhythm), cerebral aneurysm (bulging of the vessel that supplied to the brain) nonruptered, muscle weakness, contracture on the left hand, abnormalities of gait and mobility, Type II Diabetes Mellitus (high blood sugar without complications), and anxiety. During a review of Resident 97's Minimum Data Set [(MDS) a standardized assessment and care screening tool], dated 8/21/2023, the MDS indicated Resident 97's cognitive skills (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) were mildly impaired. The MDS indicated Resident 97 required extensive assistance for dressing, toilet use, and personal hygiene and is totally dependent, transfer from bed, chair, wheelchair and move between one place to another. The MDS indicated Resident 97 was not steady transferring from sit to standing position and surface to surface transfers and is able to stabilize with staff assistance. The MDS indicated Resident 97 used a wheelchair for mobility and have an impairment on the upper extremities (arm, hand, shoulder). During review of Resident 97's untitled CP initiated on 5/16/2023, the CP indicated Resident 97 had potential for bleeding, bruise, skin treat secondary to aspirin, Plavix, and apixaban. During a concurrent interview and record review on 10/6/2023 at 1:44p.m. with Registered Nurse Supervisor 1 (RNS 1), RNS 1 stated Resident 97 does not have any podiatry consultation and social service is usually the one that makes the appointments for these services. RNS 1 stated Resident 97 had gotten her toenails cut once since she had been here in May 2023. During a concurrent observation and interview on 10/6/2023 at 1:54p.m. with RNS 1, RNS 1 stated Resident 97's toenails are long on the right foot, but it is still okay as it is not digging in to her skin. Resident 97 stated it is not okay when she goes to physical therapy (PT) and her toenails are going in to skin. RNS 1 observed Resident 97's left big toe and stated that it was long. Resident 97 stated that she had asked three times to get her toenails cut but no one had attended to her request. RNS 1 stated if a Certified Nursing Assistant (CNA) observed that a resident's finger nail was long, or if they have a small cut, or if the resident wants a haircut, a CNA should notify the nurses. RNS 1 stated Resident 97 does not have an order for podiatry at this time and should have had one as it is the facilities protocol to put in a podiatry request for residents who are diabetic. RNS 1 stated if toenails are not cut on a timely manner, the toenails will become hard and would be difficult to cut, which may lead to bleeding and cause complications as diabetic residents are more prone to cuts. During a review of the facility's P&P titled, Quality of Life-Dignity revised on August 2009, the P&P indicated each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect, and individuality. Residents shall be groomed as they wish to be groomed (hair styles, nails, facial hair, etc.). During a review of the facility's P&P titled, Ancillary Services revised on May 2019, the P&P indicated it is the policy of this facility to obtain dental, optometry, ophthalmology, podiatry, audiology (ENT: Ears Nose Throat) and psychological/psychiatric services for residents who present with or request a need for these ancillary services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to accurately account for the use of one dose of a controlled substance (medications with a high potential for abuse) affecting ...

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Based on observation, interview, and record review, the facility failed to accurately account for the use of one dose of a controlled substance (medications with a high potential for abuse) affecting Resident 17 in one of two inspected medication carts (West Station Cart 2). This deficient practice increased the risk that Resident 17 could have received too much or too little medication due to lack of documentation possibly resulting in serious health complications requiring hospitalization. Findings: During an observation and concurrent interview of [NAME] Station Cart 2, on 10/4/23 at 1:37 PM, with the Licensed Vocation Nurse (LVN 2), the following discrepancies were found between the Narcotic and Hypnotic Record (a log signed by the nurse with the date and time each time a controlled substance is given to a resident) and the medication card (a bubble pack from the dispensing pharmacy labeled with the resident's information that contains the individual doses of the medication): 1. Resident 17's Narcotic and Hypnotic Record for clonazepam (a medication used to treat mental illness) 0.5 milligrams (mg - a unit of measure for mass) indicated there was one dose left, however, the medication card was missing from the medication cart. LVN 2 stated she administered the missing dose of clonazepam for Resident 17 around 9:00 AM today. LVN 2 stated she failed to sign the Narcotic and Hypnotic Record at that time because she was distracted by other tasks. LVN 2 stated it is important to sign the Narcotic and Hypnotic Record immediately after a controlled medication is administered to a resident to ensure accountability of the controlled substances, prevent diversion (transfer of a medication for any use other than what the prescriber intended), and ensure that the resident does not receive it more often than intended. LVN 2 stated if a resident receives a controlled medication like clonazepam more often than prescribed, it could cause medical complications. A review of the facility's policy Controlled Substances, revised April 2019, indicated Controlled substances are reconciled upon receipt, administration, disposition, and at the end of each shift . Upon administration, the nurse administering the medication is responsible for recording . time of administration, quantity of medication remaining, and signature of the nurse administering the medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to enter or clarify a prescriber's order to reduce the dose of Seroque...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to enter or clarify a prescriber's order to reduce the dose of Seroquel (a medication used to treat mental illness) between 9/20/23 and 10/5/23 for one of five sampled residents (Resident 52.) As a result of this deficient practice, Resident 52 received a higher than necessary dose of Seroquel between 9/20/23 and 10/5/23 which increased the risk that he could have experienced adverse effects (unwanted side effects of medication therapy like drowsiness or constipation) related to the use of Seroquel leading to a decline in his quality of life. Findings: A review of Resident 52's admission Record (a document containing a resident's demographic and diagnostic information), dated 10/5/23, indicated he was admitted to the facility on [DATE] with diagnoses including psychosis (a severe mental condition in which thoughts and emotions are so affected that contact is lost with external reality.) A review of Resident 52's Order Summary Report (a document summarizing a resident's current, active physician orders), dated 10/5/23, indicated on 3/16/23, Resident 52's prescriber ordered Seroquel 25 milligrams (mg - a unit of measure for mass) by mouth at bedtime every other day (every 48 hours) for psychosis manifested by visual hallucinations i.e., seeing insects in his food. A review of Resident 52's Medication Administration Record (MAR - a record of all medications administered to a resident) between 9/20/23 and 10/5/23 indicated Resident 52's was receiving Seroquel 25 mg every other day. A review of the consultant pharmacist's Medication Regimen Review (MRR - a monthly report completed by the consultant pharmacist to identify irregularities in a resident's medication regimen) recommendation, dated 9/3/23, indicated the consultant pharmacist made a recommendation to consider a gradual dosage reduction (GDR - a periodic attempt to reduce the dosage of a medication to the lowest effective dose or to discontinue the medication) for Resident 52's Seroquel and pimavanserin (a medication used to treat mental illness). Further review of this MRR recommendation indicated the prescriber responded on 9/20/23 indicating a GDR was clinically contraindicated (not recommended) because target symptoms returned or worsened after a past GDR and to reduce the dose of Seroquel to 25 mg by mouth every 72 hours. A review of Resident 52's psychiatric progress note (a document containing an assessment and plan for a resident's mental healthcare), dated 9/18/23 indicated the plan was to decrease Seroquel 25 mg every 72 hours. During an interview on 10/05/23 at 10:41 AM, the Director of Nursing (DON) stated when a GDR is performed due to a MRR request, the facility staff enters the new order in the MAR, discontinues the old order, and transmits the order to the pharmacy to be filled. DON stated the MRR, dated 9/3/20, received via fax from the prescriber on 9/20/23 indicated that the prescriber wanted to decrease the dose of Seroquel to 25mg every 72 hours. The DON stated the psychiatric progress note from 9/18/23 also indicated the plan was also to decrease the dose of Seroquel 25 mg from every 48 hours to every 72 hours. The DON stated when the prescriber indicates a plan to change a resident's dose of medication, that change should be entered into the system immediately and the MAR should reflect the new dosage. The DON stated the facility failed to enter the new dosage for Resident 52's Seroquel on 9/20/23 or 9/26/23 (when the psychiatric progress note was received by the facility) and as a result Resident 52 is currently still receiving the old dosage of Seroquel 25 mg every 48 hours. The DON stated if Resident 52 received a higher dose of a Seroquel than necessary, it increases the risk that he may experience more adverse effects from that medication, like drowsiness, dizziness, or constipation, which could lead to a decline in his quality of life. During an interview on 10/05/23 at 10:48 AM, the Quality Assurance Nurse (QA) stated when new orders from a MRR recommendation come in via fax, she or other licensed staff is responsible to put the order into the resident's MAR right away. QA stated neither she nor any other licensed staff entered Resident 52's new order for a reduction in the dose of Seroquel into the MAR. QA stated there was some confusion concerning the prescriber's response to the MRR recommendation, dated 9/3/23, indicating that a decrease in dosage was contraindicated while also providing instructions to decrease the dosage of Seroquel which may explain why it was not entered. QA stated since the MRR recommendation addressed two medications, it is likely that the prescriber intended to maintain the dose of one and reduce the dose of the other, but it would need to be clarified with the prescriber. QA stated she and other licensed staff failed to clarify the order to understand the prescriber's intent. A review of the facility's undated policy Medication Orders, indicated Orders faxed (from the physician's office) . the following steps are initiated to complete the documentation: clarify the order . when a new order changes the dosage of a previously prescribed medication, discontinue(DC'd) the previous entry by writing DC'd and the date . enter the new order on the MAR .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure Resident 55 was assisted and provided with addi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure Resident 55 was assisted and provided with additional nutritive packets to have a therapeutic diet (a prescribed meal plan that controls certain aspects of nutrients and/or foods as part of a treatment plan) as ordered by the physician during Restorative Nurse Assistant (RNA) feeding program (a feeding assistant program to restore residents to a former capacity or to improve their level of independence and thereby promote improved nutrition status) for one of three sampled residents (Resident 55). This failure had the potential to result in preventing Resident 55 from receiving benefit of a therapeutic diet. Findings: During a review of Resident 55's admission record, the admission record indicated Resident 52 was admitted to the facility on [DATE]. Resident 55's diagnosis included atrial fibrillation (an irregular and often very rapid heart rhythm), dysphagia (difficulty swallowing), protein-calorie malnutrition (a nutritional status in which reduced availability of nutrients leads to changes in body composition and function) and cerebral infarction (a loss of blood flow to part of the brain). During a review of Resident 55's History and Physical (H&P), dated 8/17/2023, the H&P indicated, Resident 55 did not have the capacity to understand and make decisions. During a review of Resident 55's Minimum Data Set (MDS), a standardized assessment and care planning tool, dated 8/17/2023, the MDS indicated Resident 55 required extensive assistance (resident involved in activity, staff provide weight-bearing support) from one staff with bed mobility, transfer, dressing, toilet use, personal hygiene, and supervision and setup help for eating. During a review of Resident 55's Order Summary Report , Order Summary Report dated 10/5/2023, theOrder Summary Report indicated, fortified diet with pureed texture, thin liquid consistency and large portion diet was ordered on 9/25/2023. Order Summary report also indicated RNA feeding program with breakfast and lunch ordered on 9/7/2023. During a review of Resident 55's Care Plan (CP), dated 9/7/2023, the CP focus indicated, Resident 55 required RNA feeding program with breakfast and lunch. The CP interventions indicated, RNA provide verbal cues such as take a bit or pick up the spoon. During a review of Resident 55's Care Plan (CP), dated 8/15/2023, the CP focus indicated, Resident 55 was at risk for altered nutritional status. The CP intervention indicated, provide diet as ordered: fortified diet, pureed texture, thin liquid consistency, large portion diet. During a concurrent observation and interview on 10/4/2023, at 12:12 p.m., with RNA 1, at Rehabilitation RNA dining room, Resident 55 was sitting on chair and waiting for his tray. RNA 1 brought tray for Resident 55. The tray ticket indicated, fortified (The addition of nutrients to food, food constituents, or supplements) puree (foods that are smooth and lump free) diet. There was one sugar packet and two margarine packets on the tray. RNA 1 did not add any of them into Resident 55's food. There was no gravy on mashed potatoes, and no melted butter on pureed spinach. Resident 55 grabbed the spoon and started eating with his left hand. Resident 55 stated, all items on tray were dry. RNA 1 was observed to got up from her chair and left. RNA 1 stated, she left because Resident 55 was able to feed himself. RNA 1 stated, she did not know what the fortified diet was. RNA 1 stated, she did not add sugar packet and margarine packets into Resident 55's food because he did not ask to add. RNA 1 stated, she did not know where to get the list of residents who were receiving RNA feeding assistance. During an interview on 10/5/2023, at 12:51 p.m., with Assistant Director of Nursing (ADON), ADON stated, she oversaw RNA feeding program. ADON stated, RNA should know the different types of physicians prescribed diets (therapeutic diet). ADON stated, if there were items to add such as butter packets or margarine packets to increase calorie on food, RNA should be able to recognize fortified items and add to the resident's food. ADON stated, RNA should stay with the resident entire mealtime and should not leave the resident during mealtime. ADON stated, if the resident did not get the fortified diet as ordered, it would affect the resident with undesired weight loss. During a concurrent interview and record review on 10/4/2023, at 2:45 p.m., with Registered Dietitian (RD), Resident 55's Clinical Recommendations (CR), dated 9/5/2023, was reviewed. The CR indicated, Resident 55 lost seven pounds in three weeks and RD recommended RNA feeding program for breakfast and lunch. RD stated she recommended RNA feeding program so Resident 55 could get proper diet to gain back the weight he lost. During a review of the facility's Lesson Plan for RNA Feeding Program (LP RNA FP), undated, the LP RNA FP indicated, RNA supervised, monitored, and assisted residents who needed feeding assistance to ensure that they consume the required calories and to prevent weight loss. During a review of the facility's Fortified Menu Plan (FMP), undated, the FMP indicated, fortified diet plan added from 300 to 400 calories and from three to four grams of protein per day. The FMP indicated, fortified items for starch menu (such as mash potatoes) were extra half ounce melted margarine, one table spoon of puree shredded cheese, and 1 table spoon of sour cream. The FMP indicated, fortified items for vegetable menu were extra half ounce melted margarine or one table spoon of puree shredded cheese. During a review of the facility's policy and procedure (P&P) titled, Fortification of Food: Increasing Calories and/or Protein in the diet, dated 2018, the P&P indicated, Purpose: The goal is to increase the calorie and /or protein density of the foods commonly consumed by the resident to promote improvement in their nutrition status .General considerations .Residents usually eat the same amount of food whether it is fortified or not. Therefore, fortification should increase nutrient density without increasing the amount of food sent. During a review of the facility's policy and procedure (P&P) titled, RNA Feeding Program, undated, the P&P indicated, Policy . A restorative feeding/dining program, as part of the Facility Restorative program will be provided in order to restore residents to a former capacity or to improve their level of independence and thereby promote improved nutrition status. During a review of the facility's policy and procedure (P&P) titled, Therapeutic Diets, undated, the P&P indicated, Policy Statement: Therapeutic diets are prescribed by the Attending Physician to support the resident's treatment and plan of care and in accordance with his or her goals and preferences. Policy Interpretation and Implementation . 4. A 'therapeutic diet is considered a diet ordered by a physician, practitioner or dietitian as part of treatment for a disease or clinical condition, to modify specific nutrients in the diet, or to alter the texture of a diet.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0810 (Tag F0810)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to provide proper adaptive eating utensils (AE, eating equipment such as forks, knives, and spoons that are modified to increase...

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Based on observation, interview, and record review, the facility failed to provide proper adaptive eating utensils (AE, eating equipment such as forks, knives, and spoons that are modified to increase independence with eating) for one of seven sampled residents (Resident 69) by failing to: 1. Follow physician's orders for AE. 2. Perform an assessment to determine the AE provided to Resident 69 was suitable and effective. These deficient practices resulted in Resident 69 being issued built-up utensils (eating utensils with large handles made from hard plastic or soft foam to allow a person with limited grasp or hand strength to hold utensils with more ease) instead of weighted utensils (eating utensils with large handles with weights inside that help reduce tremors and improve control while eating) per physician's order for meals and had the potential to cause weight loss, decreased independence with self-feeding, and decreased quality of life. Findings: A review of Resident 69's admission Record indicated the facility admitted Resident 69 on 7/20/2021. Resident 69's diagnoses included right sided hemiplegia (weakness to one side of the body) and hemiparesis (inability to move one side of the body), aphasia (loss of ability to understand or express speech, caused by brain damage), and muscle weakness. A review of Resident 69's Minimum Data Set (MDS, a comprehensive assessment used as a care planning tool), dated 7/27/2023, indicated Resident 69 was severely impaired for cognition (ability to think, understand, learn, and remember). The MDS indicated Resident 69 required extensive assistance with eating, dressing, personal hygiene, and bed mobility and was totally dependent with transfers (how resident moves between surfaces including to or from bed, chair, wheelchair and standing position), toileting, and bathing. The MDS also indicated Resident 69 had range of motion (full movement potential of a joint) limitations in one arm (shoulder, elbow, wrist, hand) and one leg (hip, knee, ankle, foot). A review of Resident 69's Order Summary Report, dated 3/3/2022, indicated for Resident 69 to have weighted utensils every meal to improve independence with self-feeding. A review of Resident 69's Comprehensive Care Plan, initiated 3/3/2023, indicated Resident 69 was at risk for altered nutritional status and significant weight changes. The interventions included providing weighted utensils with every meal to improve independence with self-feeding. 1. During an observation and interview on 10/5/2023 at 12:22 pm, in Resident 69's room, Resident 69 was observed sitting in a recliner chair with a bedside table and meal tray placed directly in front of the body and at waist level. Certified Nursing Assistant 7 (CNA 7) was sitting in a chair to the left of Resident 69. The meal tray contained a plate divided into three sections with rice, meat, and an orange mashed potato like food. Three utensils (one fork, one spoon, and one knife) with red, thick handles were on the meal tray. Resident 69 drank fluid from a sippy cup (cup with a lid and a spout designed to reduce spills) using the left hand. CNA 7 handed Resident 69 the spoon with the red, thick handle and Resident 69 scooped the food from the tray with the left hand and fed self with assistance from CNA 7. The meal ticket on the tray indicated Resident 69's meal tray should have included built up utensils, a divided plate, and a sippy cup. CNA 7 confirmed Resident 69 was using built up utensils to eat, not weighted utensils. During an interview and record review of Resident 69's Physician's Orders on 10/5/2023 at 2:03 pm, Licensed Vocational Nurse 3 (LVN 3) confirmed Resident 69 had a physician's order for weighted utensils for every meal. LVN 3 stated Resident 69 should have received weighted utensils instead of built-up utensils because the physician ordered weighted utensils. LVN 3 stated the CNA or LVN was supposed to compare and ensure the meal ticket items matched the physician's order prior to feeding the resident. LVN 3 stated that if the meal ticket items did not match the physician's order, nursing must always follow the physician's orders regardless of what the kitchen provided. LVN 3 confirmed the AE on Resident 69's meal ticket for built up utensils did not match the physician's order for weight utensils and should not have been given to Resident 69. LVN 3 stated it was important residents receive the correct AE because it could decrease their independence with self-feeding. During an interview on 10/5/2023 at 2:20 pm, the Director of Nursing (DON) stated nursing must follow the physician's orders for AE. The DON stated it was important for residents to receive the correct AE during meals because it affected their level of independence with feeding. During an interview on 10/6/2023 at 11:36 am, the Dietary Supervisor (DS) confirmed the kitchen staff did not follow physician's orders when providing Resident 69 with AE for all meals. The DS confirmed the utensils with the red, thick handles were built up utensils and the utensils with the thick grey handles were weighted utensils. The DS stated the kitchen had been providing Resident 69 with built up utensils, not weighted utensils per physician's order for a very long time because the type of AE manually inputted onto the meal ticket was incorrect. 2. During an interview on 10/5/2023 at 10:00 am, the Director of Rehabilitation (DOR) stated Occupational Therapy (OT, profession that provides services to increase and/or maintain a person's capability to participate in everyday life activities) assessed the resident's need for AE. The DOR stated the OT notified the Director of Nursing (DON), Assistant Director of Nursing, or Quality Assurance Nurse of the specific type of AE recommended based on the resident's needs and nursing called the doctor to write an order. During an interview on 10/5/2023 at 2:20 pm, the DON stated a clinical assessment for AE must be completed by an OT prior to issuing AE to any resident in the facility. The DON stated no other service in the facility would be able to complete an assessment and provide recommendations for the type of AE a resident needs because it was OT's specialty area. The DON stated that if AE was no longer suitable for a resident, OT would need to complete another assessment, update the recommendations for the proper AE for the resident, and obtain a new physician's order. The DON stated that if a resident received AE without a clinical assessment to ensure it was suitable for their needs, the AE may not be effective and would make the resident more dependent on others for care. During an interview on 10/6/2023 at 8:45 am, the DOR stated he could not find any documented evidence from OT to indicate that Resident 69 was assessed for AE and did not know who recommended Resident 69 use weighted utensils for all meals. During a follow up interview with the DOR on 10/6/2023 at 9:25 am, the DOR stated if a resident was not assessed for the proper AE or used AE other than what was recommended by OT, it could potentially cause weight loss, agitation, depression, deconditioning (decline in physical function due to physical inactivity) due to malnutrition (lack of sufficient nutrients in the body), decreased quality of life, and decreased fine motor skills (ability to make precise movements using small muscle groups). During an interview on 10/6/2023 at 9:38 am, the Administrator stated the facility did not have a policy for AE. A review of the facility's Policy and Procedure (revised March 2018) titled, Activities of Daily Living (ADL), Supporting indicated residents would be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out ADLs. The P/P further indicated residents who were unable to carry out their ADLs independently would receive the necessary services to maintain good nutrition.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure: A. call light was functioning properly for on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure: A. call light was functioning properly for one of five sampled residents (Resident 76). B. Call light was within reach for Resident 52 while up in Geriatric Chair(([Geri Chair]- a large, padded chair that is designed to help seniors with limited mobility) C. care was provided in a manner that maintain or enhanced a resident's dignity and respect for Resident 63. This deficient practice had the potential for Resident 76 and Resident 52 not receiving necessary assistance when needed, experience loss of dignity, and loss of self-esteem due to inability to summon help with call lights. This deficient practice has the potential to affect Resident's 63 sense of self-worth and self-esteem. Findings: A. During a record review of Resident 76's admission Record (Face Sheet), the Face Sheet indicated Resident 76 was admitted to the facility on [DATE] with diagnoses with fracture of right humerus (your upper arm bone is broken), dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), pneumonitis (general inflammation in your lungs that affect how you breathe and cause other bodily symptoms), chronic bronchitis (inflammation of the airways in the lungs), and dysphagia (difficulty in swallow). During a record review of Resident 76's Minimum Data Set (MDS), a standardized assessment and care planning tool, dated 8/18/2023, indicated Resident 76's cognitive (process of acquiring knowledge and understanding) and decision-making skills were severely impaired. The MDS indicated, Resident 76 required extensive assistance from two staff for transfer, and extensive assistance from one staff for dressing, toilet use, and personal hygiene. During an observation and interview on 10/03/2023 at 9:23 a.m. with Resident 76, Resident 76 was lying in her bed and stated, she needed to call her nurse for her medication. Resident 76 pushed her call light a few times but her call light was not working with no alert sound or no light outside of the resident's room. During a concurrent observation and interview with Certified Nurse Assistant 3 (CNA 3) on 10/04/2023, at 9:50 a.m., CNA 3 stated Resident 76's call light is not working at all upon pushing the call light. The CNA 3 stated, it is very important to make sure all residents' call lights are working properly because call light is their lifeline to bring nurse's attention. During an interview on 10/04/2023, at 9:52 a.m., with License Vocational Nurse 2 (LVN 2), the LVN 2 stated, she did not know Resident 76's call light has not been working and she or other nursing staff should have checked Resident 76's call light when they did rounds. LVN 2 stated she forgot to check it today. During an interview on 10/06/2023, at 11:57 a.m., with Director of Nursing (DON), the DON stated, nurses should check their residents every 2 hour and at that time they should check if their residents' call lights are working properly or within accessible reach. DON stated, call light are important device to assist the resident's need and help residents during emergency situations. During a record review of Resident 76's Care Plan (CP) with initiated date 7/01/2022, the CP indicated Resident 76 has assistance daily living (ADL) self-care performance deficits. The CP intervention indicated, assist ADL's as needed, and attend to resident's needs promptly. B. During a review of Resident 52's admission record, the admission record indicated Resident 52 was admitted to the facility on [DATE]. Resident 52's diagnosis included dementia (a group of symptoms affecting memory, thinking and social abilities), parkinsonism (brain conditions that cause slowed movements, rigidity (stiffness) and tremors), and muscle atrophy (loss of muscle tissue). During a review of Resident 52's History and Physical (H&P), dated 5/3/2023, the H&P indicated, Resident 1 was able to make simple decisions, but did not have the capacity to make complex medication decisions. During a review of Resident 52's MDS dated [DATE], the MDS indicated Resident 52 required extensive assistance (resident involved in activity, staff provide weight-bearing support) from one staff with bed mobility, dressing, toilet use, personal hygiene, eating, and total dependence (full staff performance required) from two or more persons for transfer. During a concurrent observation and interview on 10/3/2023, at 1:54 p.m., with Resident 52, in Resident 52's room, Resident 52 was sitting on GeriChair between two beds. The call light was placed on left side of bed (Resident 52's bed) close to the left side rail. Resident 52 stated, he was not able to reach his call light because his left side was weak, and the call light was placed too far. Resident 52 stated, he wanted to go back to his bed which was located on his left side, but he could not call his nurse because the call light was unreachable. Resident 52 stated, he felt helpless and disrespected because he could not do anything but wait for his nurse to come in. During an interview on 10/3/2023, at 2:05 p.m., with CNA 1, in Resident 52's room, CNA 1 stated, Resident 52's call light was unreachable because it was placed too far. CNA 1 stated, the call light should have placed on either Geri-chair or on Resident 52's hand. CNA 1 stated, it was important to place the call light within reach, so Resident 52 could get the help he needed. During an interview on 10/4/2023, at 10:23 a.m., with Licensed Vocational Nurse (LVN) 1, LVN 1 stated, it was nursing staff's responsibility to ensure placing the call light within reach to accommodate the resident's needs and in case of emergency. LVN 1 stated, if the resident could not get the help they needed in a timely manner, this could affect their dignity and their self-esteem. During an interview on 10/6/2023, at 10:55 a.m., with Director of Nursing (DON), DON stated, resident's call light should be within reach at all times to meet the resident's needs. DON stated, residents had rights to get the help they needed. DON stated, all staff should respect the residents' dignity and their rights. During a review of Resident 52's CP, dated 5/25/2021, the CP Focus indicated, Resident 52 is at risk for fall related to balance problem. The CP intervention indicated, call lights will be answered promptly and place the call light within reach. During a review of Resident 52's CP, dated 8/26/2021, the CP Focus indicated, Resident 52 had a communication problem related to hearing loss. The CP Intervention indicated, ensure/provide a safe environment: call light within reach. C. During a review of Resident 63's face sheet, the face sheet indicated Resident 63 was admitted to the facility on [DATE] with diagnosis of muscle weakness generalized, hypertension (high blood pressure ), and peripheral vascular disease ( a circulatory condition in which narrowed blood Vessels reduce blood flow to the limbs). During a review of Resident 63's MDS a dated 7/31/2023 indicated Resident 63 has moderate cognitive impairment. The MDS indicated Resident 63 needs limited assistance (Hands on assistance ) with bed mobility( moving in bed ), transfer, and walk in the room. During an observation on 10/3/2023 at 2:22 p.m. CNA 4 enters Resident 63's room and saw Resident 63 sitting at the edge of the bed. Resident 63 stated to the CNA she needs to go to the bathroom . CNA 4 was observed undresses Resident 63 from the waist down without closing the privacy curtain, CNA 4 placed Resident 63 in the shower chair and rolled Resident 63 to the bathroom without a blanket, CNA 4 placed Resident 63 on the toilet and kept the bathroom door open. There was one Roommate present inside the room. During an interview on 10/3/2023 at 2:30 p.m., CNA 4 stated I forgot to pull Resident 4's curtain to provide privacy and when I placed Resident 63 in the bathroom , I did not close the door. CNA 4 stated it is important to always provide the Resident with privacy. During an interview on 10/4/2023 at 10:13 a.m., with the LVN 4 stated Resident 63 should have been covered with a bath blanket when transferring her from the bed to the bathroom . LVN 4 stated the curtain should have been pulled to provide Residents with privacy and the bathroom door closed LVN 4 stated we should always provide privacy this is the Resident's home and it's their rights. During a review of facility's undated, policy and procedure (P/P) titled, Quality of Life-Dignity, the P/P indicated residents shall be treated with dignity and respect at all times. During a review of facility's undated, policy and procedure (P/P) titled, Answering the Call light, the P/P indicated the followings: Be sure that the call light is plugged in at all times. Report all defective call lights to the nurse supervisors promptly. Answer the resident's call as soon as possible. During a review of the facility's P&P titled, Answering the Call Light, undated, indicated, General Guidelines .5. When the resident is in bed or confined to a chair be sure the call light is within reach of the resident. During a review of the facility's P&P titled, Quality of Life-Dignity, undated, indicated, Policy Statement: Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect, and individuality. Policy Interpretation and Implementation . 2Treated with dignity means the resident will be assisted in maintaining and enhancing his or her self-esteem and self-worth. 1.Residents should be treated with dignity and respect at all times, 2.Treated with dignity means the resident will be assisted in maintaining and enhancing his or her self-esteem and self-worth. 3. Staff shall promote, maintain, and protect residents' privacy, including bodily privacy during assistance with personal care and during treatment procedures.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to appropriately assess and monitor one of one sampled re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to appropriately assess and monitor one of one sampled resident (Resident 73) during the use of a pommel cushion (blue cushion placed on a wheelchair) to prevent the resident from sliding. This deficient practice had the potential to result in entrapment and injury. Findings: During a review of Resident 73's Face Sheet (admission record), the Face Sheet indicated Resident 73 was admitted to the facility on [DATE] with diagnosis including dementia with behavioral disturbance (impaired ability to think or make decisions accompanied by behaviors such as agitation and depression), Type II Diabetes Mellitus (high blood sugar) with diabetic chronic kidney disease (CKD: long term condition where the kidneys do not work as well), anxiety, repeated falls, hypertension (high blood pressure) and cognitive communication deficit. During a review of Resident 73's Minimum Data Set [(MDS) a standardized assessment and care screening tool], dated 9/8/2023, the MDS indicated Resident 73's cognitive skills (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) were mildly impaired. The MDS indicated Resident 73 required extensive assistance for dressing, toilet use, and personal hygiene, transfer from bed, chair, wheelchair, moving between one place to another, dressing, walking, and required supervision for eating. The MDS indicated Resident 73 was not steady transferring from sit to standing position and surface to surface transfers and is able to only stabilize with staff assistance. The MDS indicated Resident 73 used a wheelchair and walker for mobility and have no impairments on both the upper and lower extremities (arms and legs). The MDS indicated Resident 73 did not have any physical restraints, which are any manual method, or physical or mechanical device, material or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom or movement or normal access to one's body. During review of Resident 73's untitled Care Plan (CP) initiated on 6/6/2023, the CP indicated Resident 73 is at risk for fall related to balance problems during transition with contributing factors of history of falling, unsteady gait, and confusion. The CP intervention initiated on 6/7/2023 indicated Resident 73 can have a floormat, have perimeter mattress (a triangular mattress) applied to help resident define the edge of the bed with informed consent (IC- is a principle in medical ethics and medical law and media studies, that a patient must have sufficient information and understanding before making decisions about their medical care) obtained by the medical director (MD) and responsible party with risk and benefits explained, and a pommel cushion while on the wheelchair due to Resident 73 having episodes of sliding down with IC obtained by the MD and responsible party. During a review of Resident 73's Situation, Background, Assessment, and Recommendation (SBAR) Communication Form and progress note dated 9/29/2023, documented by Minimum Data Set Coordinator (MDSC), the SBAR indicated Resident 73 had an actual fall by the hallway. Resident 73 was sitting upright on the wheelchair by the hallway when a staff that was at the nursing station suddenly heard a bang. The staff observed Resident 73 on the floor and upon assessment noted a bump on the right side of his forehead. Resident 73 was applied ice packs every 15 minutes to the bump. Resident 73 stated he stood up to walk but lost his balance and fell to the floor. During a review of Resident 73's SBAR Communication Form and progress note dated 6/29/2023, documented by Licensed Vocational Nurse 4 (LVN 4), the SBAR indicated resident was observed on the floor on the left side of the bed. Additional note documented in the progress note on 6/29/2023 by Registered Nurse Supervisor 2 (RNS 2) indicated a Certified Nursing Assistant (CNA) had observed Resident 73 on the floor to the left side of the bed sitting on his buttocks leaning onto his palms trying to go home to his wife. During a review of the Order Summary Report (Physician Order) indicated a perimeter mattress to help resident define the edge of the bed was initiated on 6/29/2023. An order for the pommel cushion while on a wheelchair due to Resident 73 having episode of sliding down was initiated on 10/2/2023. During a review of Resident 73's Fall Risk Evaluation, it indicated the fall intervention placed was to have a pommel cushion while the resident is up in the wheelchair and a perimeter mattress while in bed. During an observation on 10/3/2023 at 10:50a.m. with Resident 73, Resident 73 had pillows on his right side of the back and had wedges on the left side. Resident 73 was observed unable to move. During a concurrent observation and interview on 10/3/2023 at 1:01p.m. with Quality Assurance Nurse (QA), QA showed me a blue cushion in which Resident 73 was sitting on while in the patio. QA stated this cushion was the pommel cushion and attempted to show that the cushion was in place and cannot be moved by pulling on the cushion. During a concurrent observation, interview, and record review on 10/6/2023 at 2:02p.m. with Registered Nursing Supervisor 1 (RNS 1), RNS 1 stated a restraint can be described as putting a belt on the arms, mittens for residents who try to pull out their gastrostomy tube (G-tube: surgically placed device to provide nutrients in the stomach) or if a resident is sitting and placing an object so they cannot move. RNS 1 stated Resident 73 had an order for a perimeter mattress on 6/29/2023. RNS 1 stated a perimeter mattress is kind of like a restraint but is also used to define the edge of the bed and would require a consent prior to applying the mattress. RNS 1 stated when the resident is on a wheelchair, a pommel cushion is used to prevent them from sliding in the wheelchair that was ordered on 10/2/2023. RNS 1 stated when the resident goes to activities, the pommel cushion is placed in the wheelchair. RNS 1 initially stated a consent is not required for the pommel cushion since it is only to prevent the resident from sliding, but later stated a consent is needed for a pommel cushion as it can be considered a restraint. RNS 1 stated any object or device that can be used as a restraint would require an order and the consent of the doctor and family member prior to the mattress or cushion being placed. RNS 1 stated since Resident 73's admission on [DATE], there is no indication that Resident 73 had the perimeter mattress or the pommel cushion until the perimeter mattress was ordered on 6/29/2023. RNS 1 stated whatever service that was provided or ordered for the resident is supposed to be documented in the progress note or as a weekly summary in the progress note since it is a form of communication between the staffs. RNS 1 stated Resident 73 had anxiety and dementia and cannot say that Resident 73's fall would have been prevented but stated the interventions (perimeter mattress and pommel cushion) for Resident 73 is a restraint and the doctor may not want the perimeter mattress. RNS 1 stated the perimeter mattress is placed on both sides of the bed, but even with the perimeter mattress, the resident would need frequent visual checks as they can still fall out of bed as it is only to help define the end of the bed. It was noted the perimeter mattress is not fully attached to the bed and was loose, indicating the resident can still fall out of the bed. During a concurrent interview and record review of Resident 73's physician's order and consent form on 10/6/2023 at 6:17p.m. with Minimum Data Set Coordinator (MDSC), MDSC stated residents are assessed quarterly and indicated there are different types of restraints such as physical and chemical restraint. MDSC stated a restraint is used to limit the movement of an individual, but it would not be considered a restraint if they are able to move freely. MDSC stated if a restraint is required, they would get an order from the doctor, get an IC, do an assessment, do a CP, and have an Interdisciplinary Team (IDT: a meeting with various department heads to discuss resident's plan of care) meeting. MDSC stated if a resident is able to stand up, but a table is placed in front of them and they cannot push the table, it would depend on the nurse's assessment on whether or not it would be considered a restraint. MDSC stated they do not use restraints at the facility and if a resident is a high risk for fall, they use a pommel cushion to prevent the resident from sliding out of the chair. MDSC stated if a resident had a pommel cushion and is unable to remove it, the resident would need to be assessed if they are able to take it out. MDSC stated a pommel cushion does not need an IC as it is not a restraint. MDSC stated in the MDS Section P: Restraints and Alarms indicated physical restraints are any manual method or physical or mechanical device, material or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom or movement or normal access to one's body MDSC stated this is the only assessment at this time for safety on the fall risk for Resident 73's recent fall on 9/29/2023 MDSC stated there were no consent forms in Resident 73's chart for both the pommel cushion and the perimeter mattress. MDSC stated on the order, it indicated the doctor got an IC from the family, but there are no consent forms in the chart. MDSC stated an IC is important and is needed to notify the family for new interventions so that the family won't be surprised if they came to visit the resident. During a review of the facility's P&P titled Resident Assessments revised on November 2019, the P&P indicated a significant change in status assessment (SCSA: comprehensive assessment of the resident) is required when a resident begins to use a restraint of any type when it was not used before. During a review of the facility's P&P titled Use of Restraints revised on April 2017, the P&P indicated restraints shall only be used to treat the resident's medical symptom(s) and never for discipline or staff convenience, or for the prevention of falls. Prior to placing a resident in restraints, there shall be a pre-restraining assessment and review to determine the need for restraints. Restraints shall only be used upon the written order of a physician and after obtaining consent from the resident and/or representative (sponsor). The order shall include the following: how the restraint will be used to benefit the resident's medical symptoms and the type of restraint, and period of time for the use of the restraint. Documentation regarding the use of restraints shall include the length of effectiveness of the restraint time and observation, range of motion and repositioning flow sheets. . During a review of the facility's P&P titled Behavioral Assessment, Intervention and Monitoring revised on March 2019, the P&P indicated if any devices (restraints) are prescribed, the IDT will monitor the situation to ensure that they are beneficial to the individual (for example, enhancing function and improving symptoms) and are not causing complications or disabling the individual. Over time, the staff will reduce the use or remove such devices or will document why such attempts are not feasible.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the Preadmission Screening and Resident Review (PASRR is gui...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the Preadmission Screening and Resident Review (PASRR is guided by federal regulations that require all individuals being considered for admission to a Medicaid-certified nursing facility (NF) be screened prior to admission, to determine if the person has, or is suspected of having, a mental illness) ) screening was completed for two of five sampled residents (Resident 14 and Resident 22) who were diagnosed with mental disorder (MD). This deficient practice had the potential for Resident 14 and 22, not receiving appropriate behavioral services Findings: During a record review of Resident 14's admission Record (Face Sheet), the Face Sheet indicated Resident 14 was admitted to the facility on [DATE] with diagnoses including anxiety (feeling of fear, and uneasiness) disorder, bipolar disorder (mental illness that cause unusual shifts in a person's mood, energy, activity levels, and concentration), and major depressive disorder (loss of pleasure or interest in activities). During a record review of Resident 14's History and Physical (H/P), dated 8/28/2023, the H/P indicated Resident 14 does not have the capacity to understand and make decisions. During a record review of Resident 14's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 8/09/2023, the MDS indicated Resident 14's cognitive (mental process by which knowledge is acquired, including perception, intuition, and reasoning) skills for daily decision making was severely impaired. The MDS indicated Resident 14 required extensive assistance for bed mobility, transfer, dressing, toilet use and personal hygiene. During a concurrent interview and record review on 10/06/2023, at 1:54 p.m., with MDS Coordinator (MDSC), MDSC confirmed that Resident 14's PASSAR Level I screening, was not done correctly due to missing the assessment on Section V-Mental Illness because Resident 14 was admitted to the facility with MD. The MDSC stated, MDSC was responsible for following up with PASSAR Level I screening was done correctly upon admission and quarterly. During a record review of Resident 22's Face Sheet, the Face Sheet indicated Resident 22 was admitted to the facility on [DATE] with diagnoses including dementia (impaired ability to remember, think, or make decisions that interferes with doing daily activities), anxiety disorder, and schizoaffective disorder (mental illness that can affect your mood and behavior). During a record review of Resident 22's History and Physical (H/P), dated 5/30/2023, the H/P indicated Resident 22 does not have the capacity to make decisions. During a record review of Resident 22's MDS, dated [DATE], the MDS indicated Resident 22's cognitive skills for daily decision making was severely impaired. The MDS indicated Resident 22 required extensive assistance for bed mobility, dressing, toilet use, and personal hygiene. During a concurrent interview and record review on 10/06/2023, at 1:43 p.m., with MDSC, MDSC confirmed that PASSAR Level I was not done for Resident 22 upon admission, or prior to the admission. The MDSC stated, previous MDSC should have conduct Resident 22's PASSAR assessment if they did not receive one prior to the admission and follow up on it within 48 hours. The MDSC stated, if PASSAR screen was not done or was not completed correctly, we cannot treat residents necessary care for those residents. During an interview on 10/06/2023, at 12:19 p.m., with Director of Nursing (DON), the DON stated the MDSC should be responsible person to check PASARR Level I was completed correctly. The DON stated, it was important to complete the level I because it gives us specific guidelines regarding specialized care to residents with MD. During a record review of the undated, facility's policy and procedure (P/P) titled, Behavioral Assessment, Intervention, and Monitoring, the P/P indicated the nursing staff and attending physician will identify individuals with a history of impaired cognition, altered behavior, substance use disorder, or mental disorder. The P/P indicated all residents will receive a Level I PASARR screen prior to admission.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure two of two sampled residents (Resident 14, and...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure two of two sampled residents (Resident 14, and Resident 57) were provided with a communication board and language translating service were readily available. These deficient practices lead the potential Resident 14 and 57 not communicating her needs effectively with staff and delay in care and services being rendered for Resident 14 and 57. Findings: a. During a record review of Resident 14's admission Record (Face Sheet), the Face Sheet indicated Resident 14 was admitted to the facility on [DATE] with diagnoses including hemiplegia (paralysis of one side of the body) and hemiparesis (weakness on one side of the body), aphasia (loss of ability to understand or express speech, caused by brain damage), and apraxia (loss of ability to carry out skilled movement and gestures). During a record review of Resident 14's History and Physical (H/P), dated 8/28/2023, the H/P indicated Resident 14 does not have the capacity to understand and make decisions. During a record review of Resident 14's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 8/09/2023, the MDS indicated Resident 14's cognitive (mental process by which knowledge is acquired, including perception, intuition, and reasonings) skills for daily decision making was severely impaired. The MDS indicated Resident 14 required extensive assistance for bed mobility, transfer, dressing, toilet use and personal hygiene. During a concurrent observation and interview on 10/04/2023, at 9:37 a.m., with Certified Nurse Assistant 4 (CNA 4), Resident 14 continued saying [NAME], [NAME] and CNA 4 stated, he is not sure what she is saying. CNA 4 stated, Resident 14 cannot say any other words, except [NAME], and he usually assumed what Resident 14 asked. CNA 4 stated, he does not use communication board when he talked to the resident. CNA 4 stated, he did not know where he can find the communication board and it is not readily available in Resident 14's room. During an interview on 10/06/2023, at 12:11 p.m., with Director of Nurse (DON), the DON stated, residents with aphasia, nurse should communicate with those residents by using communication boards for their needs and it should be located in the resident's room. During a record review of Resident 14's Care Plan (CP), the CP indicated Resident 14 has communication problem difficulty communicating words or finishing thoughts unclear speech. The CP intervention indicated assist resident in decision making by giving simple choices. During a review of facility's undated, policy and procedure (P/P), tilted Residents who present with Communication Barriers, the P/P indicated, communication boards will be provided at no charge to the resident so that non-English speakers, or aphasic residents can use pictograms to communicate needs and desires. B. During a record review of Resident 57's Face Sheet, the admission record indicated Resident 57 was admitted to the facility on [DATE] with diagnoses including cerebral infarction on left side of brain (blood supply to the left side of the brain is stopped. The left side of the brain controls the right side of the body. It also controls the ability to speak and use language.), dementia (a loss of thinking ability, memory, attention, logical reasoning, and other mental abilities), hemiplegia of right side (right sided muscle paralysis or weakness), and hemiparesis of right side (weakness or the inability to move on right side of the body). During a review of Resident 57's H&P, dated 10/5/2023, the H&P indicated, Resident 57 had no capacity to understand and make decisions. During a record review of Resident 57's MDS, dated [DATE], the MDS indicated, Resident 57 required extensive assistance (resident involved in activity, staff provide weight-bearing support) from one staff for bed mobility, dressing, personal hygiene, total dependence (full staff performance every time) from two or more staff for transfer, toilet use, and supervision and set up help for eating. During an observation on 10/3/2023, at 2:12 p.m., in Resident 57's room, Resident 57 started yelling in her primary language (native language or mother tongue) and there was no communication board in her room. During a concurrent observation and interview on 10/3/2023, at 2:22 p.m., with CNA 2, in Resident 57's room, Resident 57 was still yelling in her primary language. CNA 2 stated, Resident 57 was able to speak limited Spanish, but she did not understand what the resident was saying. CNA 2 stated, she did not know Resident 57's primary language, so she could not find out why the resident was yelling. CNA 2 stated, she could not find the communication board in Resident 57's room and did not know if there was any language translating service line available at the facility. CNA 2 stated, there should be a way to communicate with the Resident 57, because Resident 57 might need help for emergency and feel isolated. During an interview on 10/4/2023, at 10:23 a.m., with Licensed Vocational Nurse (LVN) 1, LVN 1 stated, Resident 57 was able to communicate with limited Spanish, but the resident could not understand medical procedure or complex content. LVN 1 stated, it was important to provide information in Resident 57's primary language and to accommodate the resident's needs by communicating with the resident. LVN 1 stated, there was no language translating service number available at the facility. During an interview on 10/6/2023, at 10:55 a.m., with DON, the DON stated the facility utilized staff who was able to speak different language other than English to communicate with the residents who were unable to speak English. DON stated, Resident 57 was speaking Cantonese, but there was no staff that could speak Cantonese. DON stated, it was important to provide communication board that way of communication for the residents to accommodate their needs and to provide proper treatment. During a review of Resident 57's CP, dated 7/19/2021, the CP Focus indicated, Resident 57 had potential language barrier. Resident 57 was able to speak Cantonese and some Spanish. The CP Interventions indicated, use communication board, and use interpreters as possible. During a review of the facility's policy and procedure (P&P) titled, Activities of Daily Living (ADL), Supporting, revised 3/2018, the P&P indicated, Policy Interpretation and Implementation .2. Appropriate care and services will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with .e. Communication (speech, language, and any functional communication systems). During a review of the facility's policy and procedure (P&P) titled, Residents Who Present with Communication Barriers, undated, the P&P indicated, Policy: It Is the policy of this facility to meet the needs of residents who present with communication barriers. RATIONALE: Communication supports psychosocial well-being by enabling residents to participate in their care. Procedure . Communication boards will be provided at no charge to the resident so that non-English speakers, or aphasic residents can use pictograms to communicate needs and desires. During a review of the facility's policy and procedure (P&P) titled, Translation and /or Interpretation of Facility Services, revised 11/2020, the P&P indicated, Policy Interpretation and Implementation . 12. Interpreters and translators must be appropriately trained in medical terminology, confidentiality of protected health information, and ethical issues that may arise in communicating health-related information. 13. Family members and friends shall not be relied upon to provide interpretation services for the resident, unless explicitly requested by the resident. If family or friends are used to interpret, the resident must provide written consent for disclosure of protected health information.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure five vials of pens of insulin (a type of medica...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure five vials of pens of insulin (a type of medication used to treat high blood sugar) requiring refrigeration were stored according to the manufacturer's requirements affecting Residents 5, 14 and 17 in one of two inspected medication carts (West Station Cart 2.) The deficient practices of failing to store medications per the manufacturers' requirements increased the risk that Residents 5, 14 and 17 could have received medication that had become ineffective or toxic due to improper storage possibly leading to health complications resulting in hospitalization. Findings: During a concurrent observation and interview on [DATE] at 1:37 PM of [NAME] Station Cart 2 with the Licensed Vocational Nurse (LVN 2), the following medications were found either expired, stored in a manner contrary to their respective manufacturer's requirements, or not labeled with an open date as required by their respective manufacturer's specifications: 1. One unopened vial of Humulin R (a type of insulin used to treat high blood sugar) for Resident 5 was found stored at room temperature. According to the manufacturer's product labeling, unopened Humulin R vials must be stored in the refrigerator. 2. One unopened vial of insulin glargine (a type of insulin used to treat high blood sugar) for Resident 14 was found stored at room temperature. According to the manufacturer's product labeling, unopened vials of insulin glargine should be stored in the refrigerator. 3. One unopened vial of Humulin R for Resident 17 was found stored at room temperature. According to the manufacturer's product labeling, unopened vials of Humulin R should be stored in the refrigerator. 4. One unopened vial of Lantus (a type of insulin used to treat high blood sugar) was found stored at room temperature. According to the manufacturer's product labeling, unopened vials of Lantus should be stored in the refrigerator. 5. One unopened Humulin N KwikPen (a type of insulin used to treat high blood sugar) for Resident 5 was found stored at room temperature. According to the manufacturer's product labeling, unopened Humulin N KwikPens should be stored in the refrigerator. LVN 2 stated the insulin for Residents 5, 14, and 17 are not stored properly according to the manufacturer's requirements. LVN 2 stated when insulin in unopened, it must remain in the refrigerator. LVN 2 stated she does not know why the insulin for Residents 5, 14, and 17 are stored in the medication cart. LVN 2 stated if insulin is stored at room temperature, the expiration date is shortened significantly and needs to be discarded much sooner. LVN 2 stated when insulin is stored improperly at room temperature, there is a risk of administering it to the resident once it has expired. LVN 2 stated administering expired insulin to residents could result in poor blood sugar control which could cause medical complications possibly leading to hospitalization. A review of the facility's undated policy Medication Storage in the Facility, indicated Medications and biologicals are stored safely, securely, and properly, following the manufacturer's recommendations . mediations requiring 'refrigeration' . are kept in a refrigerator with a thermometer to allow temperature monitoring .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure safe and sanitary food storage and food preparation practices in the kitchen when: 1.Cooked eggs, cooked bacon and rea...

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Based on observation, interview and record review, the facility failed to ensure safe and sanitary food storage and food preparation practices in the kitchen when: 1.Cooked eggs, cooked bacon and ready to eat tofu were stored on the same shelf next to raw eggs and a carton of raw liquid eggs. Raw chicken was stored to thaw on shelf above raw marinated ground beef. This had the potential to cross contaminate food and result in food borne illness in 100 residents who received food from the kitchen. 2.Kitchen wash cloths/towel were stained and discolored, and dishware were chipped. Staff using discolored and stained wash cloths to clean food contact surfaces. 3.Cook1 did not wash hands after removing soiled gloved and returned to food prepare vegetables and rice. Dishwasher staff working in the dish machine area did not wash hands after changing gloves and when removing the clean and sanitized dishes from the dish machine. 4.Ice machine was not maintained in a sanitary manner and the inside compartment of ice machine was stained and dirty. 5. Food brought to residents from outside of the facility, including leftovers were stored in the resident food refrigerator were not labeled and dated. These deficient practices had the potential to result in harmful bacteria growth and cross contamination (transfer of harmful bacteria from one place to another) that could lead to foodborne illness in 100 out of 104 residents who received food and ice from the facility and including three residents who had food stored in the resident refrigerator. Findings: 1.During an observation in the kitchen on 10/3/23 at 8:30AM, there was a container of hard-boiled eggs stored on same shelf next to raw shelled eggs and a carton of open liquid eggs in the reach in refrigerator. Cooked bacon on a tray and ready to eat tofu was also stored on the same shelf. During a concurrent observation and interview with Dietary Supervisor (DS), DS said it was left over from breakfast and cooked food should be stored separately to prevent cross contamination. During and observation in the walk-in refrigerator on 10/3/23 at 8:40AM, there was raw chicken thawing on top of marinated ground beef. The ground beef was in a large bowl and loosely covered with a plastic wrap. During a concurrent observation and interview DS said chicken should be thawing on the bottom shelf to prevent juices from contaminating other meat products. DS reviewed the facility policy for food storage and said chicken should be stored on bottom shelf to prevent cross contamination and removed the meats. A review of facility policy titled Food Preparation (Dated 2018), indicated, keep raw and cooked foods separate. Store raw meat, poultry, and fish in the order from top to bottom .a. whole fish, b. whole cuts of beef and pork, c. Ground meat and fish, d. whole and ground poultry. 2.During an observation in the kitchen on 10/3/23 at 9:15AM, Cook1 was using kitchen dish cloths to wipe and clean the counter for food preparation. The dish cloths were wet and were stored on the food preparation counters, Cook1 was using the same dish cloth to repeatedly wipe the counter after food preparation. The kitchen cloths looked stained and discolored grey in color. During concurrent observation and interview, cook1 said that the dish cloths are used to clean surfaces, [NAME] 1 said that he dips the dish cloth in the sanitizer bucket and wipes the surfaces. Cook1 said it should be inside the red sanitizer bucket, but he left them outside on the counter because he uses them often. During the same interview, Dietary Supervisor (DS) said that some of the kitchen wash cloths are discolored and will be replaced. DS said the dish cloth should always be stored in the sanitizer bucket inside the sanitizer solution when not in use for adequately sanitizing surfaces. During a tray line lunch service observation on 10/3/23 at 11:50AM, observed 5 dishes were chipped and cracked on the sides. Cook1 continued to serve food to residents on chipped dishes. During a concurrent observation and interview DS removed the chipped dishes from service and said chipped dishes should be discarded because it can not be cleaned and sanitized. A review of facility policy titled sanitation (dated 2018) indicated, all utensils, counters, shelves and equipment shall be kept clean, maintained in a good repair and free from .cracks and chipped areas. A review of the 2022 U.S. Food and Drug Administration Food Code, Code 4-202.11 Food-Contact Surfaces, indicated, A) Multiuse FOOD-CONTACT SURFACES shall be: (1) Smooth (2) Free of breaks, open seams, cracks, chips, inclusions, pits, and similar imperfections A review of the 2022 U.S. Food and Drug Administration Food Code, Code 3-304.14 Wiping Cloths, use Limitation, indicated, (B) Cloths in-use for wiping counters and other EQUIPMENT surfaces shall be: (1) Held between uses in a chemical sanitizer solution at a concentration specified under § 4-501.114; and (2) Laundered daily as specified under 4-802.11(D). (C) Cloths in-use for wiping surfaces in contact with raw animal FOODS shall be kept separate from cloths used for other purposes. 3.During an observation in the food preparation area on 10/3/23 at 9:30AM, Cook1 was marinating and adding seasoning to raw chicken in a bowl. Cook1 had gloves on his hands and was mixing the chicken with hands. After finishing the chicken preparation, cook1 removed the soiled gloves and returned to the food preparation counter without washing his hands. [NAME] 1 proceeded to place the chicken in a pan and in the oven. Then Cook1 continued to prepare other food items. During a concurrent observation and interview, Cook1 said that he forgot to wash his hands after he removed the gloves. He said that he could contaminate everything that he touched after removing the gloves. During an observation in the dishwashing area on 10/3/23 at 9:40AM, Dishwasher (DW1) was rinsing soiled dishes and loading the dirty dishes in the dish machine. DW1 had gloves on his hands, and after the dish machine stopped DW1 wore new gloves without washing hands and proceeded to remove the clean and sanitized dishes from the dish machine without washing hands. During a concurrent interview, DW1 stated he didn't wash his hands after removing gloves and before touching the clean dishes. DW1 sated not washing hands can contaminate clean dishes. During an interview with DS on 10/3/23 at 9:50AM, DS said that in the afternoon there is two Dishwasher, and one handles the soiled dishes, and the other dishwasher assists with removing sanitized dishes. A review of facility policy titled sanitation (dated 2018), indicated, A minimum of two employees will be used when dishes are machine washed. One will handle soiled area and ne will handle the clean side. If an employee does need to go from soiled end to clean end, a strict hand washing routine must be followed. A review of the 2022 U.S. Food and Drug Administration Food Code, Code 2-301.14 When to Wash. Indicated, FOOD EMPLOYEES shall clean their hands and exposed portions of their arms as specified under § 2-301.12 immediately before engaging in FOOD preparation including working with exposed FOOD, clean EQUIPMENT and UTENSILS, and unwrapped SINGLE-SERVICE and SINGLE-USE ARTICLESP and E) After handling soiled EQUIPMENT or UTENSILS. (F) During FOOD preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks. (G) When switching between working with raw FOOD and working with READY-TO-EAT FOOD. (H) Before donning gloves to initiate a task that involves working with FOOD. 4.During an observation of the facility ice machine on 10/3/23 at 1:05PM, located in the small dining room, a clean paper towel swipe of the ice storage bin ceiling produced small amounts of black residue. The residue was located under the baffle (plastic board that hold the ice from falling out of the ice storage bin). The baffle also had black color stains and discoloration. During a concurrent interview with Maintenance Supervisor (MS), MS stated that it's his responsibility to clean the filters and outside of the ice machine. MS stated that an ice machine vendor cleans the inner compartments of the ice machine. During a concurrent review of the ice machine cleaning log, it indicated that outside vendor had cleaned on 8/9/23. MS verified that there was black residue inside the ice machine and said he will contact the vendor. A review of facility policy titled sanitation (dated 2018), indicated, Ice which is used in connection with food or drink shall be from a sanitary source and shall be handled and dispensed in a sanitary manner. 5.During an observation in the resident refrigerator located in the conference room on 10/4/23 at 10:30AM, there was chicken and vegetable in a plastic container, a plastic bag full of several different soups, sandwiches, and snack with only resident room number on the bag, there was no date. There were several bags of food with no name and date and There was another container of food for a resident who is no longer at facility. During a concurrent interview with LVN5, she stated that nurses check the food brought from visitors for diet compatibility. LVN5 said that facility stores food for 3 days and then discard. LVN5 said it's important to label and date to know when to discard food. LVN5 didn't know when the food was stored in this refrigerator and said food will be discarded because there is no date on them. A review of facility policy titled Foods brought by family/visitors (revised 10/2017) indicated, Perishable foods must be stored in resealable containers with tightly fitting lids in a refrigerator container will be labeled with the resident name, the item and the use by date. The nursing staff will discard perishable foods on or before the use by date.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to ensure the electric hi-low therapy mat (therapy mat, electric and adjustable padded mat table used for therapy treatments) was in safe, opera...

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Based on observation and interview, the facility failed to ensure the electric hi-low therapy mat (therapy mat, electric and adjustable padded mat table used for therapy treatments) was in safe, operating condition. This deficient practice had the potential to cause injury to any resident or staff member who used this equipment as part of therapy treatment. Findings: During an observation on 10/4/2023 at 2:55 pm, in the rehab gym, a padded therapy mat was observed against the window of the rehab gym. The button controls to adjust the therapy mat height up and down were centered and attached to the base of the therapy mat frame. During an observation and interview on 10/5/2023 at 10:00 am, in the rehab gym, the Director of Rehabilitation (DOR) who was also a Physical Therapist(PT- movement experts who improve quality of life through prescribed exercise, hands-on care, and patient education) confirmed the height of the therapy mat could not be adjusted because it was broken. The DOR stated the therapy mat was always left unplugged because the motor that controlled the height of the mat did not work. The DOR stated maintenance tried to fix the therapy mat several times, but it still did not work. During an interview on 10/5/2023 at 11:24 am, the Maintenance Supervisor (MS) stated the therapy mat was broken. The MS stated the motor that powered the therapy mat to go up and down was broken. The MS stated he tried to fix the therapy mat multiple times, but it was still broken and did not know why the facility did not throw it away. The MS stated the facility decided to use the therapy mat as a standard mat table (static platform with a padded surface used for therapy treatments) since the motor was broken instead of trying to fix it or replace it. During a follow up interview on 10/5/2023 at 12:43 pm, the DOR stated the therapy mat was still used for therapy treatments despite being broken because it was the only therapy mat the facility had. The DOR stated it was important to have equipment that was maintained in safe, operating order for patient safety, staff safety, and injury prevention. During an interview on 10/5/2023 at 1:54 pm, the Occupational Therapist (OT 1) stated she was told the therapy mat was broken and could only use the therapy mat as a standard, non-adjustable mat for therapy treatments. OT 1 stated hi-low therapy mats were useful in therapy treatments because they allowed the therapist to adjust the height of the mat to assist with different types of transfers (an act of moving something or someone to another place) and improved staff safety. During a follow up interview on 10/6/2023 at 11:45 am with the MS, the MS stated the therapy mat tilted and became unstable if the motor was turned on. The MS stated the therapy mat had been broken for almost one year and should have been replaced if it was broken and unfixable. The MS stated there could be potential harm to the staff and residents if the facility continued to use broken equipment during therapy treatments. A review of the facility's undated Policy and Procedure (P/P) titled, Therapy Rooms, Equipment and Supplies, indicated Therapists are responsible for maintaining assigned equipment in a safe, clean, and usable manner. A review of the facility's undated P/P titled, Assistive Devices and Equipment, indicated device condition would be addressed to decrease the risk of avoidable accidents associated with equipment. The P/P indicated Defective or worn devices will be discarded or repaired.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to ensure the facility's Certified Nursing Assistants (CNAs) were provided mandatory (required by law or rules) minimum 12 hours per year in-s...

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Based on interview and record review, the facility failed to ensure the facility's Certified Nursing Assistants (CNAs) were provided mandatory (required by law or rules) minimum 12 hours per year in-service training of Dementia (loss of memory, language, problem-solving and other thinking abilities that are severe enough to interfere with daily life) Care and Abuse (treat a person with cruelty or violence, especially regularly or repeatedly). This failure had the potential to result in the residents being subject to abuse, and residents who had dementia improperly cared for. Findings: During a concurrent interview and record review on 10/6/2023, at 4:38 p.m., with Director of Staff Development (DSD), CNA 8's In-Service Attendance Log for Abuse and Dementia Care (IALAD), dated from 1/2022 to 10/2023 was reviewed. The IALAD indicated, there were four abuse in-service trainings done on 2/17/2022, 5/18/2022, 7/7/2022, 12/5/2022 and three dementia care in-service trainings done on 3/15/2022, 4/21/2022, 9/8/2022. The IALAD indicated, there were five abuse in-service trainings done on 1/19/2023, 4/6/2023, 5/4/2023, 6/15/2023,7/13/2023 and one dementia care in-service training done on 1/12/2023. DSD stated abuse and dementia care in-service trainings were mandatory for CNAs and CNAs must receive two to four hours of both trainings per year. DSD stated, CNAs had an option to attend both trainings beyond four hours per year if they wanted to. DSD stated each session was done for one hour. DSD stated total mandatory trainings totaled 7 for the year 2022. During a concurrent interview and record review on 10/6/2023, at 5:52 p.m., with DSD, the facility's In-Service Calendar (IC) for 2023 was reviewed. The IC indicated, abuse in-service was scheduled for 7/13/2023, 8/17/2023, 10/5/2023,11/9/2023 and dementia care in-service was scheduled for 1/12/2023. DSD stated, she noticed she did not follow the in-service calendar, but it would be ok if she completed 4 hours per year mandatory trainings. DSD stated, she found abuse and dementia care training records on 10/11/2017, but she could not find any records from 2018 to 2021. DSD stated, she had no evidence to prove the facility provided abuse and dementia care training from 2018 to 2021 to CNA 8. DSD stated those mandatory trainings were essential to provide better care for the residents. During an interview on 10/6/2023, at 6:42 p.m., with Administrator (ADM), the ADM stated, he was not sure how many hours were required for abuse and dementia care training, but he believed it should be more than four hours. ADM stated the mandatory trainings were very important because all residents were being subjects to abuse and many of them were diagnosed with dementia. During a review of the facility's Facility Assessment (FA), dated 4/21/2023, the FA indicated, Individual Staff Assignment .Required in-service training for nurse aides. In-service training must: Be sufficient to ensure the continuing competence of nurse aides but must be no less than 12 hours per year. Include dementia management training and resident abuse prevention training.
Oct 2022 13 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0688 (Tag F0688)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure four of ten sampled residents (Resident 83, 20...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure four of ten sampled residents (Resident 83, 20, 19, and 81) received appropriate services to prevent a decline in range of motion [(ROM) a full movement potential of a joint] and mobility. The facility failed to: 1. Ensure a Restorative Nursing Aide Program (RNA, nursing aide program that help residents to maintain their function and joint mobility) service was provided to Resident 83's right hand per Occupational Therapist [(OT), professional who provides services to increase and/or maintain a person's capability to participate in everyday life activities) recommendations upon discharge from therapy on 10/7/2021 and 2/2/2022. 2. Ensure Resident 83 was provided with ROM services based on the Joint Mobility Assessments, which indicated Resident 83's had a decline in right hand ROM. The Joint Mobility Assessments indicated Resident 83's right hand ROM was at a minimal loss on 1/21/2022, and 3/31/2022, and at severe loss on 7/1/2022, and on 10/5/2022. 3. Ensure Resident 20 was assisted out of bed in accordance with the resident's wishes to maintain and improve the resident's mobility. 4. Ensure Resident 19's physician's order for RNA contained information on the distance for the resident's ambulation with RNA to maintain the resident's mobility. 5. Ensure Resident 81's physician's order for RNA contained information on the distance for the resident's ambulation with RNA to maintain the resident's mobility. These failures resulted in Resident 83's loss of ROM in right hand and developing contracture (chronic loss of joint motion associated with deformity and joint stiffness) and pain. As a result of these failures, Residents 19, 20, and 81 were placed at risk to experience physical, emotional, and functional mobility decline. Findings: A. During a review of Resident 83's admission Record (AR), the AR indicated Resident 83 was admitted to the facility on [DATE] with diagnoses including right sided hemiplegia (weakness to one side of the body) and hemiparesis (inability to move one side of the body) following an intracerebral hemorrhage (bleeding in the brain), functional quadriplegia (inability to move due to severe physical disability or medical condition), and aphasia (loss of ability to understand or express speech, caused by brain damage). A review of Resident 83's Minimum Data Set (MDS), a standardized assessment and a care-screening tool, dated 9/30/2021, the MDS indicated Resident 83 had impaired cognitive skills (ability to think, understand, learn, and remember) for daily decision making and was non-verbal. The MDS indicated Resident 83 required extensive assistance (resident involved in activity, staff provide weight-bearing support) from staff for bed mobility (moving in bed to and from different positions such as side to side), dressing, toileting, and personal hygiene and required a total assistance (full staff assistance) from staff for transfers (moving from one surface to another such as a bed or chair), eating, and bathing. The MDS indicated Resident 83 had functional limitations in ROM on one arm (shoulder, elbow, wrist, hand), and both legs (hip, knee, ankle, foot). During a review of a document titled, Occupational Therapy HMO Evaluation and Plan of Treatment (OT Evaluation), dated 9/26/2021, the OT Evaluation indicated Resident 83 had the right-hand ROM within normal limits [(WNL), no joint mobility limitations] but did not have the strength to move the right hand independently. A review of Resident 83's OT Discharge summary, dated [DATE], indicated OT recommended Resident 83 to have an RNA program upon discharge from OT therapy, to maintain current function and joint mobility. During a review of Resident 83's physician's orders, there were no physician's order for Resident 83 to have RNA services as recommended by OT on 10/7/2021. A review of Resident 83's quarterly Joint Mobility Evaluation conducted by the Director of Rehabilitation (DOR), dated 12/20/2021, indicated Resident 83's right hand/fingers ROM were within functional limits [(WFL), sufficient joint movement to functionally complete daily routines] with 1-25% ROM impairment. The Joint Mobility Limitation Key on the Joint Mobility Evaluation form indicated WFL limitation represented variance (decline) due to normal aging process allowed up to 25%. A review of Resident 83's Joint Mobility Evaluation (JME), dated 1/21/2022, indicated Resident 83's right hand/fingers had minimal ROM limitations (26-50% ROM impairment). The JME additional comments specified the resident's right hand had a contracture, which was indicative of a decline since prior ROM evaluation on 12/20/2021. A review of Resident 83's physician's orders, dated 1/27/2022, indicated OT evaluation was ordered. A review of the 'Occupational Therapy HMO Evaluation and Plan of Treatment,' dated 1/28/2022, indicated Resident 83's right hand ROM was impaired with minimal swelling. A review of Resident 83's OT Discharge Summary (DS), dated 2/2/2022, indicated OT recommended Resident 83 to have an RNA program upon discharge from OT therapy. During a review of Resident 83's physician's orders (PO), the PO indicated there were no physician's order for Resident 83 to receive RNA services as OT recommended on 2/2/2022. A review of Resident 83's quarterly JME, dated 3/31/2022, indicated Resident 83's right hand/fingers had minimal ROM limitations (26-50% ROM impairment). Additional comments indicated, (Baseline) passive Range of Motion (PROM- movement at a given joint with full assistance from another person). A review of Resident 83's quarterly JME, dated 7/1/2022, indicated Resident 83's right hand/fingers had severe ROM limitations (76-100% ROM impairment). During a review of Resident 83's physician's orders (PO), dated 7/7/2022, the PO indicated the order for RNA to perform PROM to both arms and both legs three times per week indefinitely as recommended by the Rehabilitation department. During a review of Resident 83's RNA documentation, from 7/2022 to 10/2022, the RNA documentation indicated an RNA provided PROM to Resident 83's both arms and both legs three times per week with start date on 7/8/2022. A review of Resident 83's quarterly JME, dated 10/5/2022, indicated Resident 83's right hand/fingers had severe ROM limitations (76-100% ROM limitations). During a review of Resident 83's physician's orders (PO), dated 10/26/22, the PO indicated the order for OT evaluation and treatment. During a review of a document titled Occupational Therapy HMO Evaluation and Plan of Treatment (OT Evaluation), dated 10/27/2022, the OT Evaluation indicated Resident 83 was referred to OT due to .decrease in strength and decrease in ROM especially right-hand, causing change in ADL participation related to risk of contracture. The evaluation listed measures to implement (to prevent) right hand contracture. The OT evaluation indicated the ROM of all fingers of Resident 83's right hand was impaired and included the following assessments: 1. Right thumb interphalangeal (IP, joint below the fingernail of the thumb) extension (straightening the joint): 0-30 degrees (30-degree range, normal range is 0-80 degrees). 2. Right index finger proximal interphalangeal (PIP, joint of the finger in between the fingertip joint and the large knuckle joint) PIP extension: 80-90 degrees (10-degree range, normal range is 0-100 degrees). 3. Right middle finger PIP extension: 80-90 degrees (10-degree range, normal range is 100 degrees). 4. Right ring finger PIP extension: 80-100 degrees (20-degree range, normal range is 100 degrees). 5. Right little finger PIP extension: 70-80 degrees (10-degree range, normal range is 100 degrees). OT evaluation further indicated the treatment plan indicated need for skilled therapeutic intervention, including ROM and splints to the right hand to address ROM loss and developing right hand contracture. During an interview with the DOR, an Occupational Therapist (OT), on 10/26/2022, at 1:29 PM, the DOR stated Resident 83 was evaluated by OT earlier that day. The DOR stated OT recommended a skilled therapy program and right-hand splints due to right hand ROM loss and high risk for contracture development. During a concurrent interview and record review of Resident 83's OT evaluations and Joint Mobility Screens with the DOR on 10/28/2022, at 9:30 AM, the DOR confirmed Resident 83 was admitted to the facility with normal right-hand ROM. The DOR confirmed OT Discharge Summaries on 10/7/2021 and 2/2/2022 recommended an RNA program at the time of discharge from the OT therapy to maintain Resident 83's current level of function. The DOR stated an RNA program should have been ordered on 10/7/2021 and 2/2/2022 based on OT discharge recommendations. The DOR confirmed there was the only RNA order in Resident 83's medical record dated 7/7/2022. The DOR confirmed Resident 83's Joint Mobility Assessments showed a progressive increase in right hand ROM limitations on 1/21/2022 (minimal limitations), 3/31/2022 (minimal limitations), 7/1/2022 (severe limitations), and 10/5/2022 (severe limitations). The DOR confirmed an OT evaluation should have been but was not ordered again until 10/26/2022. During a concurrent observation, in the presence of DOR, and interview on 10/28/2022, at 1:14 PM, in Resident 83's room, Resident 83 was lying in bed with the right arm resting on a pillow. Resident 83's right hand observed to have minimal swelling and was positioned in a tight fist with the thumb tucked inside the palm. Resident 83 was awake, non-verbal, and had difficulty following simple instructions. The DOR was observed unable to unclench Resident 83's right hand and had difficulty measuring the finger lengths due to Resident 83 experiencing pain. Resident 83 observed grimacing, moaning, grunting, and reaching across the body with the left arm several times to try to stop the DOR from continuing right-hand ROM. The DOR stated Resident 83 appeared to be in pain and annoyed with ROM attempts. The DOR stated Resident 83's right hand felt very stiff, the fingers could not be straightened, and the PIP joints of all the fingers had a hard end feel (felt hard/stiff at the end of the joint range). During a concurrent interview and record review with the Director of Nursing (DON) on 10/28/2022, at 2:23 PM, the DON stated there were no RNA orders and no RNA flowsheets for Resident 83 prior to 7/7/2022. The DON stated Resident 83 did not receive RNA services until after 7/7/2022 (9 months after the first OT's recommendation for RNA dated 10/7/21) as RNA was not allowed to provide services without a physician's order. During an interview with Restorative Nursing Aide 2 (RNA 2) and Restorative Nursing Aide 3 (RNA 3) on 10/28/22, at 2:33 PM, RNA 2 and RNA 3 stated they began right hand ROM exercises with Resident 83 in 7/2022. RNA 2 and RNA 3 stated Resident 83's right hand was held in a fist and felt very stiff. RNA 2 and RNA 3 stated Resident 83 did not tolerate right hand ROM exercises well due to pain and they had not been able to straighten Resident 83's fingers since RNA services began in 7/2022. During an interview with the DOR on 10/28/2022, at 2:45 PM, the DOR stated there was no Restorative Referral/Assessment form for Resident 83 in their records. The DOR stated Resident 83 was not transitioned to RNA upon discharge from OT if a Restorative Referral/Assessment form was not completed. The DOR stated monthly meetings with RNA were recently implemented so that no one gets missed like this. During a concurrent interview and record review with the DON on 10/28/2022, at 5:15 PM, the DON stated the decline in Resident 83's right hand ROM could have been avoided if the appropriate ROM services were provided. The DON confirmed Resident 83 was admitted to the facility with no right-hand ROM limitations. The DON confirmed Resident 83 developed significant right hand ROM loss since admission due to lack of ROM services. The DON confirmed Resident 83 did not receive RNA services in accordance with OT discharge recommendations for RNA program on 10/7/2021 and 2/2/2022. The DON stated OT should have evaluated Resident 83 once the Joint Mobility Assessments identified a decline in right hand ROM from minimal to severe. During a review of the facility's policy and procedure (P/P) titled, Resident Mobility and Range of Motion, revised on 7/2017, the P/P indicated the residents will not experience an avoidable reduction in range of motion (ROM). Residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM. The P/P indicated the interventions may include therapies, the provision of necessary equipment, and/or exercises and will be based on professional standards of practice and be consistent with state laws and practice acts. B. During a review of Resident 20's admission Record (AR), the AR indicated Resident 20 was re-admitted to the facility on [DATE] with diagnoses including but not limited Type 2 diabetes mellitus (condition in which the body does not metabolize blood sugar correctly), psychomotor deficit (slowing down of thoughts and physical movements) following cerebral infarction (stroke, blockage of the flow of blood to the brain, causing or resulting in brain tissue death), and muscle weakness. A review of Resident 20's Minimum Data Set (MDS), a standardized assessment and care-screening tool, dated 10/21/2021, indicated Resident 20 had impaired cognitive skills (ability to think, understand, learn, and remember) for daily decision making. The MDS indicated Resident 20 required extensive assistance (resident involved in activity, staff provide weight-bearing support) from staff for bed mobility (moving in bed to and from different positions such as side to side), dressing, eating, toileting, and personal hygiene and required a total assistance (full staff assistance) from staff for transfers (moving from one surface to another such as a bed or chair) and bathing. The MDS indicated Resident 20 had functional range of motion [(ROM), full movement potential of a joint)] impairments on both arms (shoulder, elbow, wrist, hand) and both legs (hip, knee, ankle, foot). A review of Resident 20's care plan, dated 10/21/2021 and revised on 4/29/2022, indicated Resident 20 had a self-care deficit and was at risk for skin injury related to bowel and bladder incontinence (having no or insufficient voluntary control over urination or defecation) and needed assistance for bed mobility and transfers. The care plan indicated a goal for Resident 20 was to maximize functional mobility in the next three months. The care plan did not have documented interventions for staff to implement to maintain or improve Resident 20's mobility. A review of Resident 20's Interdisciplinary Team (IDT) meeting notes dated 10/21/2022 indicated Resident 20 and his caregiver were present at the meeting and nursing staff addressed his concern regarding getting up and being out of bed more often. During an observation and interview with Resident 20 on 10/26/2022, at 11:44 AM, Resident 20 was lying in bed with blankets covering both legs. Resident 20 stated he was only assisted out of bed two times a week for baths and wanted to get out of bed more often. Resident 20 stated he told nursing staff numerous times he wanted to get out of bed more often, but not assistance was provided to get the resident out of bed more than two time a week. Resident 20 stated it was important for him to get out of bed often because it made him feel good and he wanted to go home. During an interview with Restorative Nursing Aide 1 (RNA 1) on 10/26/22, at 12:05 PM, RNA 1 stated Resident 20 spent most of the day in bed and got out of bed two times a week. During an interview with Certified Nurse Assistant 7 (CNA 7) on 10/26/22, at 1:13 PM, CNA 7 stated Resident 20 got out of bed about two times a week. During an interview and record review with the Assistant Director of Nursing (ADON), Minimum Data Set Nurse (MDSN), and Quality Assurance Nurse (QAN) on 10/26/2022, at 3:31 PM, the ADON, MDSN, and QAN confirmed there were no interventions in Resident 20's care plan to address the resident's mobility. The ADON, MDSN, and QAN confirmed Resident 20 required assistance in mobility and Activities of Daily Living [(ADL), basic activities such as eating, dressing, and toileting], was at risk for skin breakdown, and had a history of pressure ulcers (injuries to the skin and underlying tissue due to long periods of pressure). The ADON, MDSN, and QAN stated Resident 20 was at risk for further skin breakdown, contracture development, and a decline in mobility since interventions addressing mobility were neither care planned nor implemented. During an interview and record review of the IDT meeting Progress Notes with the Director of Nursing (DON) on 10/27/2022, at 4:14 PM, the DON confirmed Resident 20 informed staff he wanted to get out of bed more often. The DON stated a care plan for mobility should have been created and implemented to address Resident 20's wishes and needs. The DON stated if a resident's needs were not addressed and mobility was not care planned, the staff would not know to assist the resident out of bed which could potentially lead to an emotional and physical decline. C. During a review of Resident 19's admission Record (AR), the AR indicated Resident 19 was admitted to the facility on [DATE] with diagnoses including cervicalgia (neck pain), muscle weakness, and dysphagia (difficulty swallowing). A review of Resident 19's Minimum Data Set (MDS), an assessment and care-screening tool, dated 7/27/2022, indicated Resident 19 had impaired cognitive skills (ability to think, understand, learn, and remember) for daily decision making. The MDS indicated Resident 19 required extensive assistance (resident involved in activity, staff provide weight-bearing support) from staff for bed mobility (moving in bed to and from different positions such as side to side), transfers (moving from one surface to another such as a bed or chair), dressing, eating, toileting, and personal hygiene and required a total assistance (full staff assistance) from staff for bathing. A review of Resident 19's Physical Therapy [(PT), profession aimed in the restoration, maintenance, and promotion of optimal physical function] Discharge summary, dated [DATE], indicated Resident 19 walked 100 feet with contact guard assistance (occasional physical contact provided to maintain balance or stability) to minimal assistance (about 25% physical assistance provided to perform the task) with a front wheel walker [(FWW) mobility device used for steadying assistance and support while walking] at the time of discharge. The PT discharge recommendations included a referral of Resident 19 to the Restorative Nursing Aide Program [(RNA), nursing aide program that help residents to maintain their function and joint mobility] for ambulation (walking). A review of Resident 19's physician's orders, dated 8/3/2022, indicated order for RNA for ambulation. During an interview and record review of Resident 19's RNA order with the Director of Rehabilitation (DOR) on 10/26/22, at 1:29 PM, the DOR stated the physician's order for RNA did not indicate walking distance. The DOR stated the physician's order for Resident 19 ambulation with RNA did not indicate the distance thus allowed the resident to walk to the resident's own tolerance. DOR stated Resident 19 was not monitor for an improvement or decline in mobility. During an interview and record review of Resident 19's RNA order with the Director of Nursing (DON) on 10/27/2022, at 2:56 PM, the DON stated the physician's order for ambulation with RNA did not include monitoring the resident for improvement or decline in mobility because the order did not indicate a walking distance. The DON stated not monitoring Resident 19's mobility could lead to a potential decline in function, mobility, and activities of daily living (ADLs). During an interview and record review of Resident 19's RNA order with the Physical Therapist (PT) on 10/28/2022, at 11:01 AM, the PT stated residents were transitioned to RNA services to maintain function and prevent a decline in mobility. The PT stated the physician's order for RNA should contain the task, walking distance, frequency, and the assistive device used for walking to monitor whether a resident was maintaining mobility. D. During a review of Resident 81's admission Record (AR), the AR indicated the facility admitted Resident 81 on 3/17/2022 with diagnoses including hemiplegia (weakness to one side of the body) and hemiparesis (inability to move one side of the body) following a cerebral infarction (stroke, blockage of the flow of blood brain, causing or resulting in brain tissue death), epilepsy (disorder that causes episodes of seizures or altered consciousness), and Type 2 diabetes mellitus (condition in which the body does not metabolize blood sugar correctly. A review of Resident 81's Minimum Data Set (MDS), a standardized assessment and care-screening tool, dated 3/23/2022, indicated Resident 81 had short term and long-term memory problems and had modified independence in cognitive skills (ability to think, understand, learn, and remember) for daily decision making with some difficulty in new situations only. The MDS indicated Resident 81 required extensive assistance (resident involved in activity, staff provide weight-bearing support) from staff for bed mobility (moving in bed to and from different positions such as side to side), transfers (moving from one surface to another such as a bed or chair), dressing, toileting, and personal hygiene and required total assistance (full staff assistance) for bathing. Resident 81 did not walk during the assessment period. A review of Resident 81's Physical Therapy [(PT), profession aimed in the restoration, maintenance, and promotion of optimal physical function] Discharge summary, dated [DATE], indicated Resident 81 walked 150 feet with minimal assistance (about 25% physical assistance provided to perform the task) with a quad cane (mobility device with four tips that provides a broader base of support to assist with walking) at the time of discharge. A review of Resident 81's physician's orders, dated 4/1/2022, indicated a physician's order for Restorative Nursing Aide Program [(RNA), nursing aide program that help residents to maintain their function and joint mobility] to perform ambulation (walking) exercises using a quad cane and ankle foot orthosis [(AFO), an orthotic device designed to correct or address problems with the ankle and foot] three times a week, as tolerated. During an interview and record review of Resident 81's RNA order with the Director of Rehabilitation (DOR) on 10/26/22, at 1:29 PM, the DOR stated the physician's order for RNA did not indicate a walking distance. The DOR stated the physician's order for RNA not indicating distance allowed residents to walk to their own tolerance and not being monitored for an improvement or decline in mobility. During an interview and record review of Resident 81's RNA order with the Director of Nursing (DON) on 10/27/2022, at 2:56 PM, the DON stated the physician's order for RNA did not include the resident's monitoring for improvement or decline in mobility because the order did not indicate a walking distance. The DON stated not monitoring Resident 81's mobility could lead to a potential decline in function, mobility, and activities of daily living (ADLs). During an interview and record review of Resident 81's RNA order with the Physical Therapist (PT) on 10/28/2022, at 11:01 AM, the PT stated the physician's order for RNA should contain the task, walking distance, frequency, and the assistive device used for walking to monitor whether a resident was maintaining mobility. During a review of the facility's policy and procedure (P/P) titled, Resident Mobility and Range of Motion, revised on 7/2017, the P/P indicated the residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM. Residents with limited mobility will receive appropriate services, equipment, and assistance to maintain or improve mobility unless reduction in mobility is unavoidable. The P/P indicated the care plan will include specific interventions, exercises and therapies to maintain, prevent avoidable decline in, and/or improve mobility and range of motion
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the option to formulate an Advanced Directive was provided t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure the option to formulate an Advanced Directive was provided to one of 21 sampled residents (83). This deficient practice resulted in Resident 83, who does not have the mental capacity to make decisions, and his responsible party (RP) not having an Advanced Directive and had the potential for Resident 83's care needs to be unknown and go unmet. Findings: During a review of Resident 83's admission Record (face sheet), the face sheet indicated Resident 83 was admitted to the facility on [DATE] with diagnoses including hemiplegia (paralysis of the arm, leg, and trunk on the same side of the body) and hemiparesis (a slight paralysis or weakness on one side of the body) affecting the right side, heart failure, end stage renal disease ([ESRD] when the kidneys are no longer able to work at a level needed for day-to-day life) and gastrostomy tube (surgically placed tube, inserted through the belly that brings nutrition/medication directly into the stomach) placement. During a review of Resident 83's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 9/22/2022, the MDS indicated Resident 83 could not understand and nor was he understood by others. The MDS indicated Resident 83 required extensive assistance and/or was totally dependent on staff for transfers, bed mobility and activities of daily living ([ADLs] task such as bathing, dressing, grooming and toileting). During a review of Resident 83's History and Physical (H&P), dated 9/27/2021, the H&P indicated Resident 83 could not make his needs known and was unable to make decisions for himself. During an interview on 10/28/2022, at 11:28 a.m., with the Social Services Director (SSD), the SSD stated it was her responsibility to address advance directives with residents and/or their RP. The SSD stated she had not discussed the advanced directive with Resident 83's RP. The SSD stated without discussing the option of an advanced directive with Resident 83's RP, the RP was not aware or given the chance to formulate an Advanced directive for Resident 83. During an interview on 10/28/2022, at 5:44 p.m., with the Director of Nursing (DON), the DON stated it was the responsibility of the SSD to address advance directives with residents and/or their RP. The DON stated it is important for the resident and RP to be given the option to formulate an Advance Directive in order to make their wishes known to the staff and physicians. During a review of the facility's policy and procedure, (P/P) titled, Advanced Directives for Healthcare, revised 7/2021, the P/P indicated it is the policy of this facility to promote a resident's right to formulate an advanced directive. It is the facility's policy to record the resident's wishes in the medical record and follow those wishes to the extent practicable and allowable under State law. Upon admission, all residents and their representatives are presented with written information about their rights to formulate an advance directive.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide feeding assistance to one of 21 sampled resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide feeding assistance to one of 21 sampled residents (61) who was placed on a Restorative Nurse Assistant (RNA) feeding program, per physician's orders, due to weight loss. This deficient practice resulted in Resident 61 eating unsupervised and without assistance and had the potential for consumption of less than required calories and continued weight loss. Findings: During a review of Resident 61's admission Record (face sheet) the face sheet indicated Resident 61 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease (progressive disease that destroys memory and other important mental functions), dementia, and malnutrition (when the body doesn't get enough nutrients). During a review of Resident 61's Minimum Data Set ([MDS] a standardized assessment and care screening tool) dated 9/1/2022, the MDS indicated Resident 61 could make herself understood and was understood by others. The MDS indicated Resident 61 required extensive one-person physical assist to eat. During a review of Resident 61's Order Summary Report ([OSR] Physician's Orders), dated 6/17/2022, the OSR indicated Resident 61 was on the RNA feeding program for breakfast and lunch. During a concurrent observation and interview on 10/25/2022 at 12:45 p.m., Resident 61 was observed in his room, in bed sleeping. Resident 61's lunch tray was observed on the bedside table next to Resident 61's bed. Certified Nurse Assistant 11 (CNA 11) who was in Resident 61's room stated Resident 61 is on hospice (end of life care) and did not have much of an appetite. CNA 11 stated, she was not assigned to Resident 61's care today, but stated she was assigned to feed Resident 61 today. During a concurrent observation and interview on 10/26/2022 at 8:14 a.m., CNA 12 was observed cutting Resident 61's pancakes. CNA 12 stated, we (CNAs) only set up Resident 61's food, Resident 61 can feed herself. CNA 12 then left Resident 61's room without assisting her to eat. Resident 61 was observed sitting up in bed eating pancakes and spilling a red drink on her overbed table. No staff were observed at Resident 61's bedside assisting her to eat. During a concurrent interview and record review on 10/26/2022 at 9:21 a.m., with the Director of Nursing (DON), Resident 61's OSR was reviewed. The DON stated, per the physician's orders, Resident 61 is on the RNA feeding program for breakfast and lunch and should always have someone at her bedside assisting her with eating. During an interview on 10/27/2022 at 11:23 a.m., with the Director of Rehabilitation (DOR), the DOR stated, Resident 61 should always be overseen by an RNA when she is eating. The DOR stated, RNA's get trained on how to assist and feed residents. The DOR stated residents who are on RNA feeding program are brought in the dining room and either overseen by RNA's while being fed or are fed by staff who have also been trained on feeding residents who are on the RNA feeding program. The DOR stated the purpose for the RNA feeding program, is so residents who have specific needs, for example dysphasia (difficulty swallowing) or problems with their nutritional status are monitored and assisted during mealtimes. The DOR stated, for residents who do not wish to go to the dining room to eat or who cannot get out of bed, RNA's will feed residents at bedside. During a concurrent interview and record review on 10/28/2022 at 9:17 a.m., with the Nutrition Consultant (NC), Resident 61's medical records was reviewed. The NC stated, the RNA feeding program was ordered on 6/17/2022 due to Resident 61 experiencing weight loss. The NC stated residents are placed on RNA feeding program by her recommendation because those residents need specific staff who are trained on how to encourage, assist, and monitor residents during mealtimes. The NC stated she was not aware Resident 61 was not being fed by the RNAs. The NC stated, Resident 61 benefits from the RNA feeding program because it allows her to be assisted during meals, and staff are taking the time to feed her so she will not have any further weight loss. During a review of Resident 61's clinical records and a concurrent interview with Registered Nurse 1 (RN 2) on 10/28/2022 at 3:36 p.m. Resident 61's clinical records indicated there was no care plan (CP) developed related to the RNA feeding program. RN 2 stated the importance of developing a CP is because the CP is a communication tool between caregivers to meet the specific needs of the resident and if a CP is not developed, staff might miss the identified care needs of the resident. During a review of the facility's undated Policy and Procedure (P/P), titled, Activities of Daily Living (ADL), Supporting, the P/P indicated residents will be provided with care, treatment, and services as appropriate to maintain or improve their ability to carry out ADLs. Residents who are unable to carry out ADLs independently will receive the services necessary to maintain good nutrition. Residents will be provided appropriate support and assistance with dining (meals and snacks).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide feeding assistance to one of 21 sampled resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide feeding assistance to one of 21 sampled residents (61) who was placed on a Restorative Nurse Assistant (RNA) feeding program, per physician's orders, due to Resident 61's weight loss. This deficient practice resulted in Resident 61 eating unsupervised and without assistance and had the potential for consumption of less than required calories and continued weight loss. Findings: During a review of Resident 61's admission Record (Face Sheet) the Face Sheet indicated Resident 61 was admitted to the facility on [DATE] with diagnosis including Alzheimer's disease (progressive disease that destroys memory and other important mental functions), dementia, and malnutrition (when the body doesn't get enough nutrients). During a review of Resident 61's Minimum Data Set ([MDS] a standardized assessment and care screening tool) dated 9/1/2022, the MDS indicated Resident 61 could make herself understood and was understood by others. The MDS indicated Resident 61 required extensive one-person physical assist to eat. During a review of Resident 61's Order Summary Report ([OSR] Physician's Orders), dated 6/17/2022, the OSR indicated Resident 61 was on the RNA feeding program for breakfast and lunch. During a concurrent observation and interview on 10/25/2022 at 12:45 p.m., Resident 61 was observed in his room, in bed sleeping. Resident 61's lunch tray was observed on the bedside table next to Resident 61's bed. Certified Nurse Assistant 11 (CNA 11) who was in Resident 61's room stated, Resident 61 is on hospice (define) and does not have much of an appetite. CNA 11 stated, I am not assigned to Resident 61's care today, but I am assigned to feed her today. During a concurrent observation and interview on 10/26/2022 at 8:14 a.m., CNA 12 was observed cutting Resident 61's pancakes. CNA 12 stated, we (CNAs) only set up Resident 61 food, Resident 61 can feed herself. CNA 12 then left Resident 61's room without assisting her to eat. Resident 61 was observed sitting up in bed eating pancakes and spilling a red drink on her overbed table. No staff were at Resident 61's bedside assisting her to eat. During a concurrent interview and record review on 10/26/2022 at 9:21 a.m., with the Director of Nursing (DON), Resident 61's OSR was reviewed. The DON stated, per the physician's orders, Resident 61 is on the RNA feeding program for breakfast and lunch and should always have someone at her bedside assisting her with eating. During an interview on 10/27/2022 at 11:23 a.m., with the Director of Rehabilitation (DOR), the DOR stated, Resident 61 should always be overseen by an RNA when she is eating. The DOR stated, RNA's get trained on how to assist and feed residents. The DOR stated residents who are on RNA feeding program are brought in the dining room and either overseen by RNA's while being fed or are fed by staff who have also been trained on feeding residents who are on the RNA feeding program. The DOR stated the purpose for the RNA feeding program, is so residents who have specific needs, for example dysphasia (difficulty swallowing) or problems with their nutritional status are monitored and assisted during mealtimes. The DOR stated, for residents who do not wish to go to the dining room to eat or who cannot get out of bed, RNA's will feed residents at bedside. During a concurrent interview and record review on 10/28/2022 at 9:17 a.m., with the Nutrition Consultant (NC), Resident 61's medical records was reviewed. The NC stated, the RNA feeding program was ordered on 6/17/2022 due to Resident 61 experiencing weight loss. The NC stated residents are placed on RNA feeding program by my recommendation because those residents need specific staff who are trained on how to encourage, assist, and monitor residents during mealtimes. The NC stated she was not aware Resident 61 was not being fed by the RNA's. The NC stated, Resident 61 benefits from the RNA feeding program because it allows her to be assisted during meals, and staff are taking the time to feed her so she will not have any further weight loss. During a review of Resident 61's clinical records and a concurrent interview with Registered Nurse 1 (RN 2) on 10/28/2022 at 3:36 p.m. Resident 61's clinical records indicated there was no care plan (CP) developed related to the RNA feeding program. RN 2 stated the importance of developing a CP is because the CP is a communication tool between caregivers to meet the specific needs of the resident and if a CP is not developed, staff might miss the needs of the resident. During a review of the facility's undated policy and procedure (P/P), titled RNA Feeding Program, the P/P indicated the facility assigned staff will assist and encourage residents in need of minimal or significant assistance, who have the potential for increased participation in self-feeding. An IDT member or designee is established to oversee the restorative feeding program. Residents are monitored during meal times.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that a resident who is incontinent (loss of con...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that a resident who is incontinent (loss of control) of bladder received appropriate treatment and services to prevent urinary tract infections (UTI-an infection involving any part of the urinary system, including urethra, bladder, ureters, and kidney) for one of 54 sampled residents. This deficient practice had the potential to result in a UTI and had a potential to lead to urosepsis (a potentially life-threatening complication of urinary tract infection). Findings: During a review of Resident 200's admission Record (face sheet), the face sheet indicated Resident 200 was admitted to the facility on [DATE] with diagnoses including muscle wasting (loss of muscle mass due to weakness), amputation (surgical removal) of right leg above the knee and pressure ulcers (injuries to skin and underlying tissue) of the left buttock and right buttocks. During a review of Resident 200's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 10/26/2022, the MDS indicated Resident 200 could sometimes understand and be understood by others. According to the MDS, Resident 200 required extensive physical assist for transfers, bed mobility and activities of daily living ([ADLs] task such as eating, bathing, dressing, grooming and toileting). During a review of Resident 200's History and Physical (H&P), dated 10/21/2022, the H&P indicated Resident 200 has the capacity to understand and make decisions. During a concurrent observation and interview on 10/26/2022, at 3:36 p.m., with Certified Nurse Assistant (CNA )6, in Resident 200's room, CNA 6 was observed providing perineal care (cleaning genital and rectal areas of body) to Resident 200. CNA 6 was observed using a towel to wipe Resident 200's rectal area (back perineal area) and after cleaning the rectal area, CNA 6 used the same towel to wipe Resident 200's vaginal area (front perineal area). During a subsequent interview on 10/26/2022, at 03:40 p.m., with CNA 6, CNA 6 stated he wiped Resident 200's rectal area first and then used the same towel to clean her vaginal area, which put Resident 200 at risk for introducing fecal matter to her vagina and urinary canal. CNA 6 stated he should have cleaned Resident 200's vaginal area first and then the rectal area. CNA 6 stated he put Resident 200 at risk for a urinary tract infection. During an interview on 10/27/2022, at 4:00 p.m., with the Director of Nursing (DON), the DON stated when providing perineal care to a female resident, staff are educated to clean from the vaginal area to the rectal area. Failure to follow proper policy and procedures can put the resident at risk for urinary tract infection. During a review of the facility's policy and procedure (P/P) titled, Perineal Care, revised January 2018, the P/P indicated the following: 1.The purpose of this procedure are to provide cleanliness and comfort to the resident, to prevent infections and skin irritation and observe the resident's skin condition. 2. For a female resident: a. wash perineal area, wiping front to back. b. ask resident to turn on her side with top leg slightly bend, rinse wash cloth and apply soap or cleansing agent. c. wash rectal area thoroughly, wiping from base of the labia toward and extending over the buttocks.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure care needs were provided in a timely manner, c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure care needs were provided in a timely manner, call lights were accessible and/or total visual privacy was provided for five of 21 sampled residents (1, 48, 56, 200, 248). These deficient practices resulted in Resident 48 remaining out of bed longer than she wanted, Residents 1, 48, 56 and 248 not having access to staff, and Resident 200 being left exposed. These deficient practices had the potential to cause exhaustion, care needs to go unmet and embarrassment. Findings: a1. During a review of Resident 48's admission Record (face sheet), the face sheet indicated Resident 48 was admitted to the facility on [DATE] with diagnoses including Parkinson's disease (a disorder of the central nervous system that affects movement, often including tremors) and dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities). During a review of Resident 48's Minimum Data Set ([MDS], a standardized assessment and care planning tool), dated 8/23/2022, the MDS indicated, Resident 48 could usually make himself understood and be understood by others. The MDS indicated Resident 48 was totally dependent on staff for transfers, locomotion on/off the unit and required extensive one-person physical assist to complete his activities of daily living ([ADLs] task such as eating, bathing, dressing, grooming and toileting). During a review of Resident 48's Care Plan (CP), dated 5/24/2022, the CP indicated Resident 48 had a performance deficit in his ADLs. Interventions included for attending to Resident 48's needs promptly and assisting with his ADLs as needed. During a concurrent observation and interview on 10/25/2022 at 2:32 p.m., Resident 48 was observed in his room sitting in a geriatric chair ([Geri] large, padded chair that is designed to help seniors with limited mobility) his call light was observed on the right side of his bed out of reach. Resident 48 stated he has a call button that he presses whenever he needs help but stated he could not find it. Certified Nursing Assistant 1 (CNA 1) walked into Resident 48's room and verified Resident 48's call light was not within Resident 48's reach. a2. During a concurrent observation and interview on 10/25/2022 at 2:32 p.m., Resident 48 was observed in his room, sitting in a Geri chair. CNA 1 walked into Resident 48's room and Resident 48 told CNA 1 he wanted to go back to bed. CNA 1 replied, she would get another nurse to help get Resident 48 in bed and then left the room. During a concurrent observation and interview on 10/25/2022 at 3 p.m., CNA 10 was observed coming into Resident 48's room and stated she was Resident 48's assigned CNA and it was the end of her shift. CNA 10 left Resident 48's room without asking him if he needed anything or offering to put him back in bed. During a concurrent observation and interview on 10/25/2022 at 3:10 p.m., CNA 8 was observed walking in and then out of Resident 48's room. Resident 48 was observed still sitting in a Geri chair. CNA 8 stated she was aware Resident 48 wanted to go back to bed and would put him in bed as soon as she was done making rounds on her other residents. During a concurrent observation and interview on 10/25/2022 at 3:25 p.m., Resident 48 was observed still sitting in a Geri chair. Licensed Vocational Nurse 4 (LVN 4) who came to Resident 48's room stated she was not aware and had not been informed by any staff that Resident 48 wanted to go back to bed. LVN 4 was informed that Resident 48 had been waiting since 2:32 p.m., (over 40 minutes) for staff to put him back in bed. LVN 4 stated that was unacceptable and she would assist Resident 48 to bed. b. During a review of Resident 1's admission Records (face sheet) the face sheet indicated Resident 1 was admitted to the facility on [DATE] with diagnoses including hemiplegia (paralysis on one side of the body) and overactive bladder (a frequent and sudden urge to urinate that may be difficult to control). During a review of Resident 1's MDS dated [DATE], the MDS indicated, Resident 1 could usually make himself understood and was usually understood by others. The MDS indicated Resident 1 was totally dependent on staff to transfer and required extensive assistance for bed mobility and ADLs. During a concurrent observation and interview on 10/25/2022 at 1:59 p.m., Resident 1 was observed in his room sitting in a Geri chair. Resident 1's call light was observed on the right of his bed out of reach. Activity Assistant 1 (AA 1) who was in Resident 1's room verified Resident 1 was not able to reach his call light. AA 1 stated it is important to have the call light within reach so residents can call for help if they need something. c. During a review of Resident 56's admission Records (face sheet), the face sheet indicated Resident 56 was admitted to the facility on [DATE] with diagnoses including dementia and muscle weakness. During a review of Resident 56's MDS dated [DATE], the MDS indicated, Resident 56 could make himself understood and was understood by others. The MDS indicated Resident 56 required extensive assistance with bed mobility, transfers, and completion of his ADLs. During a review of Resident 56's CP dated 4/29/2021, the CP indicated Resident 56 was at risk for falls and injury. Interventions included keeping Resident 56's call light within reach. During a concurrent observation and interview on 10/26/2022 at 8:25 a.m., Resident 56 was observed in his room sitting up at the edge of his bed eating breakfast. Resident 56's call light was observed hanging from his bed behind him. Resident 56 stated, I have this cord with a red button that I push, I don't know where it is right now, I don't see it next to me, if I need help, I'll just yell. d. During a review of Resident 248's admission Record (face sheet), the face sheet indicated Resident 248 was admitted to the facility on [DATE] with diagnoses including hemiplegia, difficulty walking, dysphasia (difficulty swallowing), and aphasia (loss of ability to understand or express speech). During a review of Resident 248's MDS dated [DATE], the MDS indicated, Resident 248 could usually understand and be understood by others. The MDS indicated Resident 248 required extensive assistance for bed mobility, locomotion on/off the unit, and completion of ADLs. During a concurrent observation and interview on 10/26/2022 at 8:26 a.m., Resident 246 was observed in his room sitting up in bed eating breakfast. Resident 248 requested his nurse because he needed to be changed. Resident 248 stated he could not find his call light. Resident 248's call light was observed hanging off the right side of his bed. During an interview on 10/26/2022 at 8:27 a.m., with Treatment Nurse 1 (TN 1), TN 1 confirmed call lights for Resident's 56 and 248 were not within their reach and stated it is important for residents to have the call lights within reach, especially if they have mobility issues because those residents are at risk for falls. During a review of the facility's undated policy and procedure (P/P) titled, Answering the Call Light, the P/P indicated when a resident is in bed or confined to a chair, be sure the call light is within easy reach of the resident. If you have promised the resident you will return with an item or information, do so promptly. If assistance is needed when you enter the room, summon help by using the call signal. e. During a review of Resident 200's admission Record (face sheet), the face sheet indicated Resident 200 was admitted to the facility on [DATE] with diagnoses including muscle wasting (loss of muscle mass due to weakness), amputation (surgical removal) of right leg above the knee and pressure ulcers (injuries to skin and underlying tissue caused by pressure) of the left and right buttocks. During a review of Resident 200's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 10/26/2022, the MDS indicated Resident 200 could sometimes understand and be understood by others. The MDS indicated Resident 200 required extensive one-person physical assist for transfers, bed mobility and activities of daily living ([ADLs] task such as eating, bathing, dressing, grooming and toileting). During a review of Resident 200's History and Physical (H&P), dated 10/21/2022, the H&P indicated Resident 200 had the capacity to understand and make decisions. During a concurrent observation and interview on 10/26/2022, at 3:36 p.m., with Certified Nurse Assistant 6 (CNA), CNA 6 was observed providing perineal care (cleaning genital and rectal areas of body) to Resident 200 with Resident 200's privacy curtains open. CNA 6 stated he should have closed the privacy curtain to provide privacy to Resident 200 but he was waiting for the nurse to come and assess Resident 200. CNA 6 stated he caused Resident 200 to feel embarrassed by not closing the privacy curtain and leaving Resident 200 exposed. During an interview on 10/21/2022, at 3:50 p.m., Resident 200 stated she likes the curtain to be closed while she is receiving care (bed baths, diaper changes). Resident 200 stated she feels embarrassed and uncomfortable when the curtains are not closed. During an interview on 10/27/2022, at 4 p.m., with the Director of Nursing (DON), the DON stated privacy curtain must always be closed when providing any type of care to a resident to maintain their dignity and privacy. During a review of the facility's undated policy and procedure (P/P) titled, Resident Rights, the P/P indicated employees shall treat all residents with kindness, respect, and dignity. Federal and state laws guarantee certain basic rights to all residents which include the resident's right to a dignified existence, treatment with respect, kindness and dignity and the right to privacy and confidentiality
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to develop and/or implement care plans for five of 21 sam...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to develop and/or implement care plans for five of 21 sampled residents (Resident 2, 20, 61, 83 and 200) by failing to: 1. Develop a care plan for the Restorative Nursing Assistant ([RNA] nursing aide program that helps residents maintain progress made following therapy intervention to maintain their function) care for Resident 2 2. Develop a comprehensive care plan to maintain mobility for Resident 20 3. Develop a care plan for the RNA feeding program for Resident 61. 4. Implement interventions to monitor the intake and output ([I&O] the measurement of fluids that enter the body and the fluids that leave the body) and develop a care plan for RNA services for Resident 83 5. Implement a care plan for a resident who prefers a two person assist during care for Resident 200. These deficient practices had the potential to negatively affect the delivery of necessary care, cause a delay in interventions and services for Residents 2, 20, 61, 83 and 200. Findings: a. During a review of Resident 2's admission Record (face sheet), the face sheet indicated Resident 2 was admitted to the facility on [DATE] with diagnoses including but not limited to the acquired absence of the right leg below knee (loss of lower leg below the level of the knee) and muscle weakness. During a review of Resident 2's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 9/15/2022, the MDS indicated Resident 2 was cognitively (ability to think, understand, learn, and remember) intact. The MDS indicated Resident 2 required extensive assistance (resident involved in activity, staff provide weight-bearing support) for bed mobility, transfers, dressing, toileting, and personal hygiene and was totally dependent on staff for bathing. The MDS indicated Resident 2 had functional limitations in range of motion ([ROM] full movement potential of a joint) to one leg. During a review of Resident 2's physician's orders, dated 10/13/2022, the Physician's Order indicated an RNA to provide active range of motion ([AROM] movement at a given joint when the person moves voluntarily) exercises to both of Resident 2's arms and to provide sit to stand exercises three times a week or as tolerated. During an interview and concurrent record review on 10/26/2022 at 3:31 p.m., the Assistant Director of Nursing (ADON), Minimum Data Set Nurse (RN 2), and Quality Assurance Nurse (QAN) stated the purpose of a comprehensive care plan was to provide an individualized plan of care to meet the specific needs of the residents. The ADON, RN 2, and QAN stated RNA services should have been included as part of Resident 2's comprehensive care plans because Resident 2 was receiving RNA services. The ADON, RN 2, and QAN confirmed Resident 2 did not have a care plan for RNA services. The ADON, RN 2, and QAN stated Resident 2 had the potential to develop further skin breakdown, contracture (loss of motion of a joint associated with stiffness and joint deformity) development, and a decline in mobility and activities of daily living (ADLs, basic activities such as eating, dressing, toileting) since RNA services was not care planned. b. During a review of Resident 83's admission Record (face sheet), the face sheet indicated Resident 83 was admitted to the facility on [DATE] with diagnoses including but not limited to right sided hemiplegia (weakness to one side of the body), hemiparesis (inability to move one side of the body) following an intracerebral hemorrhage (bleeding in the brain), functional quadriplegia (inability to move due to severe physical disability or medical condition), and aphasia (loss of ability to understand or express speech, caused by brain damage). During a review of Resident 83's MDS dated [DATE], the MDS indicated Resident 83 had impaired cognition and was non-verbal. The MDS indicated Resident 83 required extensive assistance for bed mobility, dressing, toileting, and personal hygiene and was totally dependent on staff for transfers, eating, and bathing. The MDS indicated Resident 83 had functional limitations in ROM to one arm and both legs. During a review of Resident 83's physician's orders, dated 7/7/2022, the Physician's Orders indicated for an RNA to provide passive range of motion ([PROM] movement at a given joint with full assistance from another person) exercises to both of Resident 83's arms and legs three times a week or as tolerated. During an interview and concurrent record review on 10/26/2022 at 3:31 p.m., the ADON, RN 2, and QAN stated the purpose of a comprehensive care plan was to provide an individualized plan of care to meet the specific needs of the residents. The ADON, RN 2, and QAN stated RNA services should have been included as part of Resident 83's comprehensive care plans because Resident 83 was receiving RNA services. The ADON, RN 2, and QAN confirmed Resident 83 did not have a care plan for RNA services. The ADON, RN 2, and the QAN stated Resident 83 had the potential to develop further skin breakdown, contracture development, and a decline in mobility and ADLs since RNA services was not care planned. c. During a review of Resident 20's admission Record (face sheet), the face sheet indicated Resident 20 was re-admitted to the facility on [DATE] with diagnoses including but not limited to Type 2 diabetes mellitus (condition in which the body does not metabolize blood sugar correctly), psychomotor deficit (slowing down of thoughts and physical movements) following a cerebral infarction ([stroke] blockage of the flow of blood brain, causing or resulting in brain tissue death) and muscle weakness. During a review of Resident 20's MDS, dated [DATE], the MDS indicated Resident 20 had impaired cognition. The MDS indicated Resident 20 required extensive assistance for bed mobility, dressing, eating, toileting, and personal hygiene and was totally dependent on staff for transfers and for bathing. The MDS indicated Resident 20 had functional limitations in ROM to both arms and both legs. During a review of Resident 20's care plan (CP), dated 10/21/2021 and revised on 4/29/2022, the CP indicated Resident 20 had self-care limitations and was at risk for skin injury related to bowel and bladder incontinence (having no or insufficient voluntary control over urination or defecation) and needed assistance with bed mobility and transfers. The CP indicated a goal was for Resident 20 to maximize functional mobility in the next three months. No interventions were care planned to maintain or improve Resident 20's mobility. During a review of Resident 20's Interdisciplinary Team (IDT) meeting notes on 10/21/2022, the IDT meeting notes indicated Resident 20 and his caregiver were present during the meeting and nursing staff addressed Resident 20's concern regarding getting up and being out of bed more often. During an observation and concurrent interview with Resident 20 on 10/26/2022, at 11:44 a.m., Resident 20 was lying in bed with blankets covering both of his legs. Resident 20 stated he was only assisted out of bed two times a week for baths, and he wanted to get out of bed more often. Resident 20 stated he told the nurses numerous times he wanted to get out of bed more often, but the nurses did not assist him to get out of bed. Resident 20 stated it was important for him to get out of bed often because it made him feel good and he wanted to go home. During an interview with Restorative Nursing Aide 1 (RNA 1) on 10/26/2022, at 12:05 p.m., RNA 1 stated Resident 20 spent most of the day in bed and got out of bed two times a week. During an interview with Certified Nurse Assistant 7 (CNA 7) on 10/26/22, at 1:13 p.m., CNA 7 stated Resident 20 got out of bed about two times a week. During an interview and concurrent record review on 10/26/2022 at 3:31 p.m., the ADON, RN 2, and the QAN stated the purpose of a comprehensive care plan was to provide an individualized plan of care to meet the specific needs of the residents. The ADON, RN 2, and the QAN all confirmed mobility was not addressed in Resident 20's comprehensive care plan. The ADON, RN 2, and the QAN stated mobility should be a part of Resident 20's care plan because the Resident 20 required assistance in mobility and ADLs, was at risk for skin breakdown, and had a history of pressure ulcers (injuries to the skin and underlying tissue due to long periods of pressure). The ADON, RN 2, and QAN stated Resident 20 was at risk for further skin breakdown, contracture development, and a decline in mobility since interventions addressing mobility were not care planned. During an interview and concurrent record review of the IDT Meeting Progress Notes (IDTMPN) on 10/27/2022, at 4:14 p.m., the Director of Nursing (DON) confirmed Resident 20 informed staff he wanted to get out of bed more often. The DON stated a care plan for mobility should have been created to address Resident 20's wishes. The DON stated if a resident's needs were not addressed and mobility was not care planned, the staff would not know to assist the resident out of bed which could potentially lead to emotional and physical decline. During a review of the facility's undated policy and procedure (P/P) titled, Care Plan - Comprehensive, the P/P indicated comprehensive care plans are developed and maintained for each resident that identifies the highest level of functioning the resident may be expected to attain. Each resident's comprehensive care plan is designed to identify the professional services that are responsible for each element of care, to incorporate identified problem areas, reflect the resident's expressed wishes, regarding care and treatment goals, aid in preventing or reducing declines in the resident's functional status and/or functional levels, enhance the optimal functioning of the resident by focusing on a rehabilitative program, and reflect currently recognized standards of practice for problem areas and conditions. During a review of the facility's P/P titled, Resident Mobility and Range of Motion, revised on 7/2017, the P/P indicated the care plan will include specific interventions, exercises, and therapies to maintain, prevent avoidable decline in, and/or improve mobility and range of motion. f. During a review of Resident 61's admission Record (face sheet), the face sheet indicated Resident 61 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease (progressive disease that destroys memory and other important mental functions), dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), and malnutrition (when the body doesn't get enough nutrients). During a review of Resident 61's Minimum Data Set ([MDS], a standardized assessment and care planning tool), dated 9/1/2022, the MDS indicated Resident 61 could make himself understood and was understood by others. The MDS indicated Resident 61 required extensive assistance eating. During a review of Resident 61's Order Summary Report ([OSR] Physician's Orders), dated 6/17/2022, the OSR indicated Resident 61 was in the Restorative Nursing Assistant (RNA) feeding program for breakfast and lunch. During a concurrent interview and record review on 10/28/2022 at 3:36 p.m., with Registered Nurse 2 (RN 2), the Care Plans (CP) for Resident 61 were reviewed. When no CP for the RNA feeding program for Resident 61 were found, RN 2 stated a CP should have been developed to reflect the RNA order. RN 2 stated CPs are important because they are a communication tool between caregivers to meet the specific needs of the resident and if the CP is not created, the resident is at risk of further nutritional decline. During a review of the facility's undated Policy and Procedure (P/P) titled, Care Plans - Comprehensive the P/P indicated an individualized comprehensive care plan that includes measurable objectives and timetables to meet the resident's medical and nursing needs is developed for each resident. The comprehensive care plan is designed to identify the professional services that are responsible for each element of care. Assessments of residents are ongoing and care plans are revised as information about the resident and the resident's condition change. d. During a review of Resident 83's admission Record (face sheet), the face sheet indicated Resident 83 was admitted to the facility on [DATE] with diagnoses including hemiplegia (paralysis of the arm, leg, and trunk on the same side of the body), hemiparesis (a slight paralysis or weakness on one side of the body) affecting the right side, heart failure (when heart muscle does not pump blood as well as it should), end stage renal disease ([ESRD] when the kidneys are no longer able to work at a level needed for day-to-day life) and gastrostomy tube (surgically placed tube, inserted through the belly that brings nutrition/medication directly into the stomach) placement. During a review of Resident 83's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 9/22/2022, the MDS indicated Resident 83 could not understand nor was he understood by others. The MDS indicated Resident 83 required extensive assistance and/or was totally dependent on staff for transfers, bed mobility and activities of daily living ([ADLs] task such as bathing, dressing, grooming and toileting). During a review of Resident 83's History and Physical (H&P), dated 9/27/2021, the H&P indicated Resident 83 could not make his needs known and was unable to make decisions for himself. During a review of Resident 83's Care plan (CP), dated 10/5/2021, the CP indicated Resident 83 was on fluid restrictions related to his ESRD diagnosis, was on hemodialysis (a machine that filters wastes, salts, and fluid from the blood when the kidneys are no longer healthy enough to do it) and had heart failure. The goal was for Resident 83 to show no signs and symptoms of fluid overload as manifested by dependent edema (swelling that occurs when excess fluid collects in the body's tissue usually seen in the legs, feet, or arms) and weight gain. Interventions included monitoring Resident 83's fluid intake (amount of fluid received in the body) and fluid output (amount of fluid that leaves the body). During an interview on 10/28/2022, at 10:25 a.m., with the Registered Dietician (RD), the RD stated Resident 83 was at risk for fluid overload (a condition where there is too much fluid in the body) and it was important to monitor his intake and output (I&O) to ensure Resident 83 did not experience fluid overload. During an interview on 10/28/2022, at 5 p.m., with the Director of Nursing (DON), the DON stated it is important to monitor the I&O of a resident with ESRD who is on hemodialysis and has heart failure to prevent fluid imbalances. The DON stated the facility currently does not monitor the I&O for Resident 83. The DON stated not recognizing fluid overload in Resident 83 was a problem because Resident 83's kidneys and heart were not working effectively. During a review of the facility's undated policy and procedure (P/P) titled, Intake and Output Monitoring, Measuring and Recording, the P/P indicated the purpose of this procedure is to accurately determine the amount of liquid a resident consumes and the amount of urine that a resident excretes in a 24-hour period. The following information should be recorded in the resident's medical record, per facility guidelines. The date and time the residents' fluid intake and output was measured and recorded, the amount in ccs of liquid consumed, the amount in ccs of urinary output and the signature and title of the person recording the data. e. During a review of Resident 200's admission Record (face sheet), the face sheet indicated Resident 200 was admitted to the facility on [DATE] with diagnoses including muscle wasting (loss of muscle mass due to weakness), amputation (surgical removal) of the right leg above the knee and pressure ulcers (injuries to skin and underlying tissue caused by prolonged pressure) of the left and right buttocks. During a review of Resident 200's MDS, dated [DATE], the MDS indicated Resident 200 could sometimes understand and be understood by others. The MDS indicated Resident 200 required extensive physical assist for transfers, bed mobility and ADLs. During a review of Resident 200's History and Physical (H&P), dated 10/21/2022, the H&P indicated Resident 200 had the capacity to understand and make decisions. During a review of Resident 200's CP, dated 10/21/2022, the CP indicated Resident 200 had a pressure ulcer to his left heel. The goal for Resident 200 was that his pressure ulcer would show signs of healing and remain free from infection. Interventions included lying Resident 83's bed as flat as possible to reduce shear (force generated when skin is moved against a fixed surface, causing injury to skin/tissues) and reposition Resident 83 using two people per Resident 83's preference, using a lifter (equipment used to help to position) and a slider (a device that aids in positioning to prevent shearing). During a concurrent observation and interview on 10/26/2022, at 3:36 p.m., with Certified Nurse Assistant 6 (CNA 6), CNA 6 was observed providing perineal care (cleaning of genital and rectal areas of body) to Resident 200. Resident 200 was turned by CNA 6 to her left side. Resident 200 was observed closing her eyes and was heard saying ouch, it hurts. CNA 6 stated he repositions and provides care to Resident 200 by myself without assistance from other staff, I do not need help. During an interview on 10/28/2022, at 10:35 a.m., with the Director of Nursing (DON), the DON stated, it is the facility's policy to implement residents' CPs. The DON stated Resident 200's CP indicated she preferred two people to reposition her. The DON stated the facility can and should meet Resident 200's needs and failing to implement Resident 200's CP potentially caused Resident 200 pain and potential inability for her current pressure ulcers to heal. During a review of the facility's undated P/P titled, Care Plans Comprehensive, the P/P indicated the facility's care planning/interdisciplinary team in coordination with the resident and his family or representative develops, maintains a comprehensive care plan for each resident that identities the highest level of functioning the resident may be expected to attain. A comprehensive, person-centered care plan will aid in preventing and reducing the decline in the resident's functional status and or functional levels.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** b. During a review of Resident 96's admission Record (face sheet), the face sheet indicated Resident 96 was admitted to the faci...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** b. During a review of Resident 96's admission Record (face sheet), the face sheet indicated Resident 96 was admitted to the facility on [DATE] with diagnoses including acute kidney failure (kidneys lose the ability to remove waste and balance fluids), muscle atrophy (thinning of muscle mass), lack of coordination, and assistance with personal care. During a review of Resident 96's Minimum Data Set ([MDS], a standardized assessment and care planning tool), dated 8/29/2022, the MDS indicated Resident 96 was able to understand and make himself understood by others. During a review of Resident 96's History and Physical (H/P), dated 8/29/2022, the H/P indicated Resident 96 had a fluctuating capacity to understand and make decisions. During a review of Resident 96's Care Plan (CP), dated 8/29/2022, the CP indicated Resident 96 will return home with family after therapy is completed. Interventions included supporting Resident 96's intended discharge plan by offering education and additional resources as indicated. During a review of Resident 96's Order Summary Report ([OSR] Physician's Orders), dated 9/13/2022, the OSR indicated Resident 96 was to discharge home on 9/14/2022 with a family member. During a review of Resident 96's Final Discharge Report (FDR), dated 9/14/2022, the FDR indicated Resident 96 was discharged from the facility on 9/14/2022 at 4 p.m. During a concurrent interview and record review on 10/27/2022 at 2:42 p.m., with the Social Services Director (SSD), Resident 96's interdisciplinary notes (IDT) were reviewed. The SSD stated an IDT meeting was not conducted prior to Resident 96's discharge and one should have been conducted at least seven days prior to Resident 96's discharge from the facility. The SSD stated the importance of conducting an IDT meeting prior to a resident's discharge from the facility is to allow the team to discuss the residents plan of care, discharge plan, any concerns the family may have regarding the discharge, and additional care that the resident may need at home after being discharged from the facility. Based on interview and record review, the facility failed to conduct an Interdisciplinary Team ([IDT] a group of healthcare professionals who work together to provide care for residents) meeting to discuss and develop a discharge plan for two out of 21 sampled residents (96, 198). This deficient practice resulted in feelings of frustration for Resident 198 and had the potential for the residents and/or their responsible party's (RP) concerns not to be addressed prior to and after discharge from the facility. Findings: a. During a review of Resident 198's admission Record (face sheet), the face sheet indicated Resident 198 was admitted to the facility on [DATE] with diagnoses including diabetes mellitus (disease in which the body does not control the amount of glucose [sugar] in the blood), ventricular tachycardia (abnormal heart rhythm) and nicotine dependence (addiction to nicotine [chemical in tobacco]). During a review of Resident 198's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 10/26/2022, the MDS indicated Resident 198 could understand and be understood by others. The MDS indicated Resident 198 required limited to extensive one-person physical assist for transfers, bed mobility and activities of daily living ([ADLs] task such as, bathing, dressing, grooming and toileting) During a review of Resident 198's History and Physical (H&P), dated 10/15/2022, the H&P indicated Resident 198 had the capacity to understand and make decisions. During a review of Resident 198's Care plan (CP), dated 10/16/2022, the (C/P) indicated Resident 198 will return home to his apartment with a home health registered nurse and physical therapist to follow up after his therapy is complete. Goals indicated Resident 198 would safely transition back to the community within 90 days. Interventions included coordination of discharge planning, explaining the discharge process, providing contact information needed for follow up and supporting the residents intended discharge plan by offering education and additional resources as indicated. During an interview on 10/25/2022, at 10:04 a.m., Resident 198 stated he did not know why he was still here, and he needed to get home to take care of his personal affairs. Resident 198 stated he felt frustrated because he had not been part of any of the discharge planning. Resident 198 stated he needed to know what the plan was so he could get home and he had not received any information about who he needed to contact to set things up for him at home. During an interview on 10/27/2022, at 4 p.m., with the Director of Nursing (DON), the DON stated residents are to have an IDT meeting upon admission to discuss discharge planning. The DON stated the resident or resident's RP in addition to the social worker and quality assurance (QA) nurse would be present at the IDT meeting. The DON stated it is the resident's right to be included in their own discharge planning which begins upon admission. The DON stated Resident 198 had not had an IDT meeting to discuss discharge planning and had not been involved in the IDT discharge planning but should have been. The DON stated this failure could cause the resident to feel angry and frustrated with the facility. During a review of the facility's policy and procedure (P/P) titled, Discharge Planning, dated 1/2022, the P/P indicated discharge planning is more successful with resident participation. Where indicated for discharge planning, the Social Service Director or Designee will work with the IDT, MD, resident, and RP on making arrangements for obtaining needed equipment, clothing and personal items, discharge planning services, help to place a resident on a waiting list for community congregate living, arrange intake for home services for residents returning home, assisting with transfer arrangement to other facilities.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure two of 21 sampled residents (48, 61) were provi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure two of 21 sampled residents (48, 61) were provided food in a safe manner. This deficient practice resulted in Residents 48 and 61 being fed while staff were standing over Residents 48 and 61 and had the potential to for digestion issues to go unnoticed and for the residents to choke. Findings: a. During a review of Resident 48's admission Records (face sheet), the face sheet indicated Resident 48 was admitted to the facility on [DATE] with diagnoses including Parkinson's disease (a degenerative [progressive decline] disorder of the central nervous system that belongs to a group of conditions called movement disorders) and dementia (progressive loss of memory). During a review of Resident 48's Minimum Data Set ([MDS] a standardized assessment and care screening tool) dated 8/23/2022, the MDS indicated Resident 48 could usually made himself understood and was usually understood by others. The MDS indicated Resident 48 required extensive one-person physical assist to eat. During a concurrent observation and interview on 10/28/2022 at 5:30 p.m., Certified Nursing Assistant 9 (CNA 9) was observed in Resident 48's room standing up, over and to the right of Resident 48 while feeding him food from his dinner tray. CNA 9 stated, I can either sit or stand while feeding residents, but I prefer to stand. b. During a review of Resident 61's face sheet, the face sheet indicated Resident 61 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease (progressive disease that destroys memory and other important mental functions), dementia, and malnutrition (when the body doesn't get enough nutrients). During a review of Resident 61's MDS dated [DATE], the MDS indicated Resident 61 could make himself understood and could be understood by others. The MDS indicated Resident 61 required extensive one-person physical assist to eat. During a review of Resident 61's Order Summary Report ([OSR] Physician's Order), dated 6/17/2022, the OSR indicated Resident 61 was on a Restorative Nursing Assistant (RNA) feeding program for breakfast and lunch. During a concurrent observation and interview on 10/26/2022 at 9:21 a.m., the Risk Management Consultant (RMC) was observed standing up, over and to the right of Resident 61 while feeding Resident 61 breakfast. The RMC stated she should have been seated at eye level with Resident 61 and not standing over him while she fed him. During a review of a facility's undated policy and procedure (P/P), titled Assistance with Meals, the P/P indicated residents shall receive assistance with meals in a manner that meets the individual needs of each resident. Residents who cannot feed themselves will be fed with attention to safety, comfort and dignity, for example: not standing over residents while assisting them with meals. NEED A POLICY ON FEEDING RESIDENTS
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to observe infection control measures for 6 of 54 sample...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to observe infection control measures for 6 of 54 sample residents( Residents 200, 300, 81, 55, 19 and 298) by failing to: A. Wash hands after direct resident care for Resident 200. B.Two staff members did not clean and disinfect shared resident equipment, gait belts (safety device worn around the waist that can be used to help safely transfer a person from one surface to another), in between resident use for 4 of 12 sampled residents (Residents 55, 300, 19, and 81) 1. Restorative Nursing Aide 1 (RNA 1) did not clean and disinfect a gait belt in between use for Resident 300 and Resident 55 2. Restorative Nursing Aide 2 (RNA 2) did not clean and disinfect a gait belt in between use for Resident 19 and Resident 81 C. RNA 1 did not properly clean and disinfect a cloth gait belt according to manufactures instructions after resident use D. Ensure oygen tubing was not touching the floor and discarded after oxygen tubing touched the floor. These deficient practices placed the residents at risk for potential infections that could cause decline in resident health and quality of life. Findings: A.During a review of Resident 200's admission Record (face sheet), the face sheet indicated Resident 200 was admitted to the facility on [DATE] with diagnoses including muscle wasting ( loss of muscle mass due to weakness), amputation (surgical removal) of right leg above the knee and pressure ulcers (injuries to skin and underlying tissue) of the left buttock and right buttocks. During a review of Resident 200's Minimum Data Set (MDS), a standardized assessment and care screening tool, dated 10/26/2022, the MDS indicated Resident 200 could sometimes understand and be understood by others. According to the MDS, Resident 200 required extensive physical assist for transfers, bed mobility and activities of daily living ([ADLs] task such as eating, bathing, dressing, grooming and toileting). During a review of Resident 200's History and Physical (H&P), dated 10/21/2022, the H&P indicated Resident 200 has the capacity to understand and make decisions. During an observation on 10/26/2022, at 3:36 p.m., in Resident 200's room, Certified Nurse Assistant (CNA) 6, was observed to be providing perineal care (cleaning genital and rectal areas of body) to Resident 200. CNA 6 was observed to complete care of Resident 200, dispose of trash and dirty linen and walk into the hallway. During a subsequent interview on 10/26/2022, at 03:45 p.m., with CNA 6, CNA 6 stated he was going to continue to check on his assigned residents. CNA 6 stated he forgot to sanitize and wash his hands after providing care for Resident 200. CNA 6 stated by not washing his hands he risked spreading germs and possible diseases to other residents. During an interview on 10/27/2022, at 4:00 p.m., with the Director of Nursing (DON) , the DON stated the importance of hand washing and hand hygiene before and after care of the residents to prevent any spread of infection. B. A review of Resident 55's admission Record (AR) indicated the facility re-admitted Resident 55 on 8/13/2022 with diagnoses including but not limited to Parkinson's disease (progressive disease of the nervous system marked by tremor, muscular rigidity, and slow, imprecise movement) and muscle weakness. During a review of Resident 300's AR, the AR indicated the facility re-admitted Resident 300 on 5/20/2022 with diagnoses including but not limited to osteomyelitis (bone infection), type 2 diabetes mellitus (a chronic disease that affects how the body processes sugar), and morbid obesity (disorder involving excessive body fat that increased risk for health problems). During an observation on 10/26/2022 at 9:41 AM, in the hallway, RNA 1 was observed completing walking exercises with Resident 55. Resident 55 was walking around the hallway using a front wheeled walker (mobility device with two wheels in the front used for support when standing or walking) and had a gait belt around the waist. At the end of the session, RNA 1 removed the gait belt from Resident 55's waist and brought the gait belt into Resident 300's room. RNA 1 did not clean and disinfect the gait belt. RNA 1 then proceeded to use the same gait belt on Resident 300 for standing exercises. During an interview on 10/26/2022 at 10:24 AM, RNA 1 confirmed she did not clean and disinfect the gait belt after she used it with Resident 55 and before using the gait belt again with Resident 300. RNA 1 stated staff must clean and disinfect all shared equipment in between residents. 2.A review of Resident 19's admission Record (AR) indicated the facility admitted Resident 19 on 7/21/2022 with diagnoses including but not limited to cervicalgia (neck pain), muscle weakness, and dysphagia (difficulty swallowing). During a review of Resident 81's AR, the AR indicated the facility admitted Resident 81 on 3/17/2022 with diagnoses including but not limited to hemiplegia (weakness to one side of the body) and hemiparesis (inability to move one side of the body) following a cerebral infarction (stroke, blockage of the flow of blood brain, causing or resulting in brain tissue death), epilepsy (disorder that causes episodes of seizures or altered consciousness), and Type 2 diabetes mellitus (condition in which the body does not metabolize blood sugar correctly. During an observation on 10/26/2022 at 9:41 AM, in the hallway, RNA 2 was observed completing exercises with Resident 19. Resident 19 was sitting in a wheelchair with a gait belt around the waist. RNA 2 removed the gait belt from Resident 19's waist and transported the resident to the activity room. RNA 2 walked over to Resident 81 who was sitting in a wheelchair in the activity room, transported Resident 81 to the hallway and performed hand hygiene. RNA 2 did not clean and sanitize the gait belt. RNA 2 then proceeded to use the same gait belt on Resident 81 for walking exercises. During an interview on 10/26/2022 at 10:13 AM, RNA 2 confirmed he did not clean and disinfect the gait belt after using it with Resident 19 and before using the gait belt again with Resident 81. RNA 2 stated staff must clean and disinfect all shared equipment in between residents. RNA 2 stated it was important to clean and disinfect shared equipment in between residents to prevent the spread of infection. During an interview on 10/26/2022 at 3:18 PM, the Infection Preventionist Nurse stated all shared resident equipment had to be disinfected in between and after each resident use. The IP stated it was important to clean and disinfect shared equipment properly to prevent the spread of infection. C During an observation on 10/26/2022 at 9:41 AM, in the resident's room, RNA 1 was observed completing sit to stand exercises with Resident 55. Resident 55 was sitting in a wheelchair with a cloth gait belt around the waist and using a front-wheeled walker (mobility device with two wheels in the front used for support when walking or standing) to complete standing exercises. At the end of the session, RNA 1 removed the cloth gait belt from Resident 55's waist, exited the resident's room, performed hand hygiene, and wiped down the cloth gait belt with disinfecting wipes. During an interview on 10/26/2022 at 10:24 AM, RNA 1 stated she cleaned and disinfected the cloth gait belt with Clorox Bleach Germicidal Wipes after Resident 55's session. RNA 1 stated cloth gait belts were made of fabric, a porous material. During an interview and record review on 10/26/2022 at 3:18 PM, the Infection Preventionist Nurse (IP) stated all shared resident equipment had to be disinfected in between and after each resident use. The IP stated cloth gait belts should not be used between multiple residents because the only way to properly clean and disinfect cloth gait belts was to launder them after each resident use. The IP confirmed the manufacturer instructions for the Clorox Bleach Germicidal Wipes indicated wipes were to be used on hard, non-porous surfaces only. The IP stated disinfecting wipes were ineffective because cloth gait belts were made of porous materials. The IP stated it was important to clean and disinfect shared equipment properly to prevent the spread of infection. A review of the admission face sheet indicated Resident 298 was admitted to the facility on [DATE]. Resident 298's diagnoses included but were not limited to chronic kidney disease stage 4 (advanced kidney damage), Chronic obstructive pulmonary disease (a group of diseases that cause airflow blockage and breathing related problems), and type 2 diabetes mellitus (means your body does not use insulin properly). During an observation and interview on October 26,2022 at 11:28 a.m., Licensed Vocational Nurse (LVN 1) arrive to Resident 298 room picked up the end of the nasal cannula (a device used to deliver oxygen or increased airflow to a patient or person in need of respiratory help) from the floor and connected it to the oxygen concentrator (a mechanical device used to provide oxygen). During a review of resident 298 physician's order, dated 10/26/2022, indicated to monitor oxygen saturation every shift if less than 92% continue oxygen 2 liters oxygen nasal canula. During an observation and interview with Registered Nurse a.m. Supervisor (RNS 1), on October 26,2022 at 11:40 a.m. RNS 1 stated I see the nasal canula on the floor the resident does not really need it we only apply it if her oxygen saturation is below 92 %. The end of the nasal canula on the floor is not as bad as the nose part on the floor resident 298 must have pulled it out. RNS 1 stated the policy for when the oxygen is not in use you place it in the plastic bag to prevent germs. During an interview on 10-26-2022, at 2:26 p.m. with LVN 2 stated I was relief nurse while LVN 1 went to lunch, she further stated I did not know the nasal canula was on the floor when resident is not using oxygen, we are to put the canula in the plastic bag for infection control. During a review of the facility's policy and procedure (P/P) titled, Handwashing/Hand Hygiene, revised 4/2012, the P/P indicated the following a. This facility considers hand hygiene the primary means to prevent the spread of infections. b. Employees must wash their hands for at least 15 seconds using antimicrobial or non-antimicrobial soap and water before and after direct resident care, before and after assisting a resident with personal care, before and after assisting a resident with toileting. A review of the facility's undated policy and procedures (P/P), titled, Cleaning and Disinfection of Resident-Care Items and Equipment, indicated reusable items are cleaned and disinfected or sterilized between residents. Reusable resident care equipment will be decontaminated and/or sterilized between residents according to manufacturer's instructions. A review of the facility's undated policy and procedures (P/P), titled, Cleaning and Disinfection of Resident-Care Items and Equipment, indicated resident care equipment, including reusable items and durable medical equipment will be cleaned and disinfected according to current CDC recommendations for disinfection and the OSHA Bloodborne Pathogens Standard. The P/P further indicated durable medical equipment must be cleaned and disinfected or sterilized between residents. Reusable resident care equipment will be decontaminated and/or sterilized between residents according to manufacturer's instructions A review of the facilities undated policy and procedure titled Infection Control undated, indicated A. Resident-care equipment, including reusable items and durable medical equipment will be cleaned and disinfected according to current CDC recommendations for disinfection and the OSHA Bloodborne Pathogens Standard. B. Semi-critical items consist of items that may meet mucous membranes or non-intact skin (e.g., respiratory therapy equipment). Such devices should be free from all microorganisms, although small numbers of bacterial spores are permissible. (Note: Some items that may meet non-intact skin for a brief period (e.g., hydrotherapy tanks, bed side rails) are usually considered non-critical surfaces and are disinfected with intermediate-level disinfectants.)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow scoop size per menu Residents, 15 Resident's on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow scoop size per menu Residents, 15 Resident's on mechanical soft diet (provides foods that can be successfully and safely swallowed). This deficient practice had the potential for residents to receive the wrong caloric intake due to using the wrong scoop size, and serving the incorrect amount of food, which could result in overnutrition or undernutrition and further compromise of resident's nutritional standards. Findings: During a review of the facility's lunch menu and recipe instructions on 10/26/2022 at 11:50 a.m., the menu instructions indicated the following items were to be served: Golden baked fish fillet 3 ounces (oz), [NAME] sauce 1 tablespoon, Garlic French Fries regular and large ½ cup; Italian Herbed Vegetables ½ cup, wheat roll, 1 Margarine, 1 Peach Fluff small ½ cup, and Milk. During an observation of the tray line service for lunch on 10/26/2022 at 12:00PM, for residents on mechanical soft diet, the cook used a # 12 scoop (1/3 cup or 2.6 Fl ounces) for mechanical soft Italian herbed vegetables instead of # 8 scoop (1/2 cup or 4 ounces) as written on the serving size menu. During an interview on 10/26/2022, at 12:15 p.m., DC1 stated that each resident on a mechanical soft diet should have mechanical soft vegetables served with a scoop size # 8 (DC1) stated that using the incorrect number scoop size per resident means each resident on a mechanical soft diet would get more than the recommended amount of the prescribed diet. During an interview with DC 1 on 10/26/2022, at 12:15PM, DC1 stated that he always served mechanical vegetables with the # 12 scoop (1/3 cup) instead of using # 8 scoop (1/2 cup). During an interview with the Director of Food and Nutrition (DFN) on 10/28/2022 at 12:30 p.m., verified that the menu indicated ½ cup of mechanical herbed mixed vegetable. DFN wen to her office and presented the correct scoop to DC 1 and stated that DC 1 is using the wrong scoop size for the mechanical soft herbed mixed vegetables. She stated the menu should be followed and in-service on this topic will be started. A review of the facilities undated policy titled Food Preparation, Portion Control, undated, indicated to be sure portions served equal portion sizes listed on the menu, portion control equipment must be used.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interviews, and review of facility records, the facility failed to store food in accordance with professional standards for food service safety when: The facility failed to maint...

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Based on observation, interviews, and review of facility records, the facility failed to store food in accordance with professional standards for food service safety when: The facility failed to maintain reach-in refrigerator temperature of Time/Temperature control for safety food (TCS) at or below 41 degrees Fahrenheit (F). TCS foods are foods that can support bacterial growth that can result in food borne illness unless stored, prepared, and served safely. This failure had the potential to result in harmful bacteria growth that could lead towards food borne illness for residents who receive food from the refrigerator. Findings: During an observation in the kitchen on 10/25/2022, at 8:25 a.m., the reach-in refrigerator contained 1 large bag of grated cheese, 30 small containers of butter on the first shelf, sliced bread on the second shelf, 1 large package of sliced turkey on the third shelf and 30 pasteurized eggs on the bottom shelf. The temperature reading on the thermometer on the right side of the refrigerator was 50 degrees Fahrenheit. During a concurrent observation and interview on 10/25/2022, at 9:00 a.m., Dietary [NAME] (DC) 1 stated, the reach-in refrigerator temperature is higher than it should be, I think the reason for this is because the stove is next to it. We are instructed to call maintenance when this happens. During a concurrent observation and interview on 10/25/2022, at 11:00 a.m., the temperature in the walk-in refrigerator was checked a second time and the temperature was still 50 degrees F. Dietary Supervisor (DS) verified the temperature was 50 degrees and agreed the refrigerator felt warm inside. DS stated the reason for the refrigerator being warm is because dietary staff is very busy, she stated they go in and out of the reach-in refrigerator multiple times getting food. DS stated we check the temperature three times a day the last time the staff checked the refrigerator was this morning with the temperature being 35 degrees. DS stated, I should call maintenance that is our policy when the temperature reaches above 41 degrees F the food can spoil and cause illness policy states to take the food out and put it in a working refrigerator and notify maintenance immediately. A review of the facility policy tilted Cold Storage Temperature Logging, undated, indicated, refrigerator temperature standards are less or equal to 41 degrees F. The goal is to keep the temperature at 34 degrees -39 degrees F. This will allow for 2 degrees rise in temperature when the door is open throughout the day. This will also keep the food at 41 degrees F.
MINOR (B)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure staffing information was posted and placed in a visible and prominent place on a daily basis. This deficient practice ...

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Based on observation, interview, and record review, the facility failed to ensure staffing information was posted and placed in a visible and prominent place on a daily basis. This deficient practice resulted in residents and visitors not being able to access accurate daily number of clinical staff taking care of residents daily. Findings: During an observation on 10/28/2022 at 7:32 a.m., at the facility entrance, there was no daily staffing information posted. During a concurrent observation and interview on 10/28/2022 at 10:17 a.m., with Registered Nurse Supervisor (RNS 1), at the nurse's station there was no daily staffing information posted. RNS 1 stated she could not find the daily staffing information. RNS 1 stated the daily staffing information should be visible to everyone. During an interview on 10/28/2022 at 10:23 a.m., with Receptionist (RCP), RCP stated she did not see the staffing information posted at the facility's entrance. During an interview on 10/28/2022 at 10:28 a.m. with Director of Staff Development (DSD), DSD stated daily staffing information should be posted within two hours of the beginning of the shift to let visitors and residents know the staffing information for the day. During a review of the facility's Policy and Procedure (P/P) titled, Posting Direct Care Daily Staffing Numbers, undated, the P/P indicated the daily staffing information shall be posted within two hours of the beginning of each shift.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 23% annual turnover. Excellent stability, 25 points below California's 48% average. Staff who stay learn residents' needs.
Concerns
  • • 49 deficiencies on record, including 2 serious (caused harm) violations. Ask about corrective actions taken.
  • • $19,475 in fines. Above average for California. Some compliance problems on record.
  • • Grade C (53/100). Below average facility with significant concerns.
Bottom line: Mixed indicators with Trust Score of 53/100. Visit in person and ask pointed questions.

About This Facility

What is Pacific Palms Healthcare's CMS Rating?

CMS assigns PACIFIC PALMS HEALTHCARE an overall rating of 3 out of 5 stars, which is considered average nationally. Within California, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Pacific Palms Healthcare Staffed?

CMS rates PACIFIC PALMS HEALTHCARE's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 23%, compared to the California average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Pacific Palms Healthcare?

State health inspectors documented 49 deficiencies at PACIFIC PALMS HEALTHCARE during 2022 to 2025. These included: 2 that caused actual resident harm, 46 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Pacific Palms Healthcare?

PACIFIC PALMS HEALTHCARE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 133 certified beds and approximately 118 residents (about 89% occupancy), it is a mid-sized facility located in LONG BEACH, California.

How Does Pacific Palms Healthcare Compare to Other California Nursing Homes?

Compared to the 100 nursing homes in California, PACIFIC PALMS HEALTHCARE's overall rating (3 stars) is below the state average of 3.1, staff turnover (23%) is significantly lower than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Pacific Palms Healthcare?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Pacific Palms Healthcare Safe?

Based on CMS inspection data, PACIFIC PALMS HEALTHCARE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in California. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Pacific Palms Healthcare Stick Around?

Staff at PACIFIC PALMS HEALTHCARE tend to stick around. With a turnover rate of 23%, the facility is 23 percentage points below the California average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly.

Was Pacific Palms Healthcare Ever Fined?

PACIFIC PALMS HEALTHCARE has been fined $19,475 across 1 penalty action. This is below the California average of $33,274. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Pacific Palms Healthcare on Any Federal Watch List?

PACIFIC PALMS HEALTHCARE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.