HARMONY POINTE CARE CENTER

1655 YARROW ST, LAKEWOOD, CO 80214 (303) 238-3838
For profit - Corporation 125 Beds VIVAGE SENIOR LIVING Data: November 2025
Trust Grade
43/100
#104 of 208 in CO
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Harmony Pointe Care Center in Lakewood, Colorado, has received a Trust Grade of D, indicating below-average performance with some notable concerns. Ranking #104 out of 208 facilities statewide places them in the top half, while their county ranking of #11 out of 23 suggests that only a few local options are better. Unfortunately, the facility's trend is worsening, having increased from 13 issues in 2023 to 17 in 2024, which is concerning. Staffing is a relative strength, with a turnover rate of 32%, significantly lower than the Colorado average of 49%, although RN coverage is only average. However, there have been serious incidents, including a resident experiencing multiple falls that led to major injuries, and failures in ensuring safety measures for high-risk residents, raising questions about the quality of care provided.

Trust Score
D
43/100
In Colorado
#104/208
Top 50%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
13 → 17 violations
Staff Stability
○ Average
32% turnover. Near Colorado's 48% average. Typical for the industry.
Penalties
○ Average
$1,576 in fines. Higher than 55% of Colorado facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 49 minutes of Registered Nurse (RN) attention daily — more than average for Colorado. RNs are trained to catch health problems early.
Violations
⚠ Watch
36 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★☆☆
3.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★★
5.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2023: 13 issues
2024: 17 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (32%)

    16 points below Colorado average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

3-Star Overall Rating

Near Colorado average (3.1)

Meets federal standards, typical of most facilities

Staff Turnover: 32%

13pts below Colorado avg (46%)

Typical for the industry

Federal Fines: $1,576

Below median ($33,413)

Minor penalties assessed

Chain: VIVAGE SENIOR LIVING

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 36 deficiencies on record

3 actual harm
Sept 2024 17 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to honor resident choices for one (#8) of three residen...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to honor resident choices for one (#8) of three residents out of 45 sample residents. Specifically, the facility failed to ensure Resident #8's preference was honored by getting her dressed prior to Bible study. Findings include: I. Resident #8 A. Resident status Resident #8, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included chronic respiratory failure with hypoxia (when the blood does not have enough oxygen), chronic obstructive pulmonary disease (lung disease that blocks airflow making it hard to breathe), bipolar disorder unspecified and Alzheimer's disease unspecified. The 5/6/24 minimum data set (MDS) assessment revealed that the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She was dependent on staff for all activities of daily living (ADL), including dressing, incontinence care and personal hygiene. The assessment indicated that it was somewhat important to her that she chose what clothes to wear every day and very important to her to do her favorite activities. B. Resident observations and interviews On 9/23/24 at 10:30 a.m. Resident #8 was lying in bed dressed in a hospital gown. There were three individuals in her room, including her spouse. They were engaged in Bible study. Resident #8 was interviewed on 9/23/24 at 1:29 p.m. Resident #8 was still wearing a hospital gown. She said she was not always able to get dressed every day, even though it was her preference to get dressed daily. She said she particularly wanted to be dressed in her dress and ready for the day for Bible study, which took place once per week. Resident #8 said she had to participate in Bible study that day while dressed in her hospital gown. She said the facility staff did not get to her in time to get her dressed. She said she felt embarrassed because she was not in her dress for Bible study, but instead was wearing a hospital gown. Resident #8 said her preference was to get dressed in a dress every day. She said, at least once or twice a week, the staff was not able to get her dressed. She said she thought the facility staff were aware of her preference to get dressed every day. Resident #8 was interviewed a second time on 9/26/24 at 9:00 a.m. Resident #8 said Bible study took place every Wednesday at 10:00 a.m. However, she said there were times in which it was rescheduled and it would take place on another day. C. Record review The ADL care plan, revised 6/27/23, documented Resident #8 had an ADL self-care deficit due to impaired balance and pain. It documented that Resident #8 preferred to get up in the morning between 7:00 a.m. and 7:30 a.m. The [NAME] (nursing tool that summarizes resident information regarding daily schedules and interventions) documented Resident #8's preference was to be up and dressed for Bible study. II. Staff interviews Certified nurse aide (CNA) #4 was interviewed on 9/26/24 at 9:33 a.m. CNA #4 said resident preferences were documented on the [NAME] or given through a report from the previous shift. She said after working with residents for a long time, she was able to get to know their preferences. CNA #4 said Resident #8 wanted to get dressed everyday but did not like to get out of bed everyday. She said she did not know the date or time of the Bible study in which Resident #8 participated. She said she did not know Resident #8 was involved in a Bible study, but knew a couple of people would visit her a couple of times per week. The social services director (SSD) was interviewed on 9/26/24 at 10:00 a.m. The SSD said Resident #8 did not come out of her room very often. She said she did not know Resident #8 attended a Bible study in her room and she did not know if she liked to get dressed in the morning. The nursing home administrator (NHA) and the director of nursing (DON) were interviewed together on 9/26/24 at 2:38 p.m. The NHA said every residents' preferences should be honored and documented on the [NAME] for the CNAs to reference. The NHA said he knew Resident #8 participated in a Bible study but he did not know what day and time it occurred. The NHA said he would put a new system in place of a binder kept at the nursing station which would include every residents' specific preferences to ensure each residents' preferences would be honored.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to notify the resident's representative when required for one (#20) o...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to notify the resident's representative when required for one (#20) of one resident reviewed out of 45 sample residents. Specifically, the facility failed to ensure Resident #20's representative was notified of her medical appointments. Findings include: I. Resident #20 A. Resident status Resident #20, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included fracture of the right femur (large bone in the upper leg), cerebral infarction (stroke), dysphagia (difficulty swallowing), muscle weakness and Parkinsonism (a general term for neurodegenerative diseases that cause similar motor symptoms, such as rigidity, tremors, and slow movement). The 7/16/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She required substantial to maximal assistance with transfers and used a wheelchair for mobility. B Resident interview Resident #20 was interviewed on 9/23/24 at 3:54 p.m. Resident #20 said she had a doctor's appointment with a specialist last week (week prior to survey) but staff did not tell her ahead of time or notify her daughter, who was her medical power of attorney (POA), about the appointment. Resident #20 said she wanted her representative to be notified of all medical appointments. C. Resident representative interview Resident #20's representative was interviewed on 9/26/24 at 12:21 p.m. The representative said she was the resident's medical POA and she told the staff to call her for any medical issues and appointments. She said she had informed the social services director (SSD) and the director of nursing (DON). She said sometimes the facility called her brother, who was the financial POA but he did not relay information to her. The representative said Resident #20 told her she went to a doctor's appointment last week (week prior to survey) but staff did not call her to notify her of the appointment. She said she did not know what the appointment was for. The representative said Resident #20 also had a medical appointment approximately one month ago (August 2024) and she was not notified of that appointment either. D. Record review Review of Resident #20's electronic medical record (EMR) revealed that Resident #20 had a financial POA and a medical POA listed as contacts. The 8/15/24 progress note revealed Resident #20 had an appointment with an orthopedist on 8/15/24. -The progress note did not indicate the resident's representative was notified of the appointment. The 9/16/24 progress note revealed Resident #20 had an appointment with an orthopedist on 9/16/24. -The progress note did not indicate the resident's representative was notified of the appointment. II. Staff interviews The SSD was interviewed on 9/26/24 1:34 p.m. The SSD said she arranged medical appointments with outside providers and contacted resident representatives to notify them of appointments. The SSD said Resident #20 had an appointment on 9/16/24 with the orthopedist and she notified the resident's financial POA of the appointment. The SSD said the day after the appointment the medical POA told her to call her regarding all appointments and not the financial POA. The SSD said she was not aware that the medical POA had talked to someone in the past about being notified of the resident's appointments. The DON was interviewed on 9/26/24 at 4:51 p.m. The DON said the SSD had been helping with the arrangement of medical appointments and contacting resident representatives. The DON said they contacted the POA or guardian to notify them of appointments. He said if a resident had a financial and a medical POA they should contact the medical POA for appointments. The DON said Resident #20's representative did not talk to him about this in the past, but he said the medical POA should have been notified of the appointments.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure residents' personal privacy for one (#13) of one resident re...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure residents' personal privacy for one (#13) of one resident reviewed for privacy out of 45 sample residents. Specifically, the facility failed to ensure privacy during care for Resident #13 by providing the resident with a privacy curtain. Findings include: I. Resident #13 A. Resident status Resident #13, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included bipolar disorder, chronic obstructive pulmonary disease (lung disease narrowing the airways making it hard to breathe) and muscle weakness. The 7/9/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision or touching assistance for all activities of daily living (ADL). B. Resident interview and observation Resident #13 was interviewed on 9/23/24 at 1:52 p.m. Resident #13 said he received treatment for his groin every day. He said he was afraid that someone would walk into the room while he was exposed, when the treatment was being provided, because he did not have a privacy curtain. -During the interview, observation of Resident #13's room revealed the resident did not have a privacy curtain. II. Staff interviews Certified nurse aide (CNA) #4 was interviewed on 9/26/24 at 9:33 a.m. CNA #4 said Resident #13 was mostly independent with his ADL care. She said he received treatment to his groin from the nurses. CNA #4 said she had not realized Resident #13 did not have a privacy curtain. She said she did not know how the resident was provided privacy during the treatment since he did not have a privacy curtain. Licensed practical nurse (LPN) #3 was interviewed on 9/26/24 at 10:56 a.m. LPN #3 said the evening shift nurse was assigned to apply lotion to Resident #13's groin. LPN #3 said Resident #13 did not have a privacy curtain in his room. She said she would ask the resident to go into the bathroom for privacy during the treatment because there was not a privacy curtain in his room. The nursing home administrator (NHA) and the director of nursing (DON) were interviewed together on 9/26/24 at 2:38 p.m. The NHA said every resident should have a privacy curtain. He said facility staff should notify him or the maintenance department if a resident did not have a privacy curtain. The NHA said he was not aware Resident #13 did not have a privacy curtain. He said he would get a curtain put up immediately so the resident was provided privacy during his treatments and with his daily care.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to ensure two (#91 and #66) of two residents out of 45 ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to ensure two (#91 and #66) of two residents out of 45 sample residents were kept free from restraints. Resident #91 was admitted to the facility on [DATE] with a diagnosis of Alzheimer's disease and dementia. On 8/31/24 Resident #91 was blocking the entrance to the dining room when another resident became upset and struck Resident #91 on the forehead causing a laceration. Resident #91 became upset and was pacing the hallways looking for the other resident. Due to Resident #91's behaviors, the facility staff physically restrained Resident #91 by placing him in the secured unit for the day, instead of providing him with interventions to calm him down after an altercation in which he was hit by another resident. Resident #91, who had Alzheimer's disease, was unable to advocate for himself while he was being restrained in the secured unit. By placing Resident #91 in the secured unit, in an already aggressive state, he began to initiate behaviors with the residents who resided on the secured unit. Additionally, the facility failed to ensure a table was not used to restrain Resident #66. Findings include: I. Facility policy and procedure The Physical Restraint policy and procedure, dated 9/30/23, was provided by the nursing home administrator (NHA) on 9/27/24 at 5:01 pm. It revealed in pertinent part, Physical restraints shall only be used for the safety and well-being of the resident(s) and only after other alternatives have been tried unsuccessfully. Restraints shall only be used to treat the resident's medical symptoms and never for discipline or staff convenience, or for the prevention of falls. II. Resident #91 A. Resident status Resident #91, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease with late onset, dementia in other diseases classified elsewhere, unspecified cataract (clouding of the clear lens of the eye) and sensorineural hearing loss (hearing loss caused by damage to the inner ear or the nerve from the ear to the brain). The 6/20/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status (BIMS) of three out of 15. He required supervision with all activities of daily living (ADL). The assessment indicated the resident did not exhibit wandering or exit seeking behaviors during the assessment period and did not reside on the secured unit. B. Observations On 9/23/24 at 3:15 p.m. Resident #91 was sitting on his bed. His call light was laying on the floor between the bed and the wall, inaccessible, with his bed pushed up against the wall. The cord attached to the push button was not connected to the wall, therefore the call light was not functional. There was a call light on the other side of the room that was strung up over the top of what appeared to be a television wall mount and out of reach of Resident #91. Resident #91 did not have a roommate. Resident #91's room was bare, with nothing on the walls. The chest of drawers was missing a drawer, there were no towels near the sink and there was not a trash bag in his trash receptacle. A small box was observed (approximately 12 inches by 8 inches) full of what appeared to be his belongings on the floor, next to the chest of drawers. The bedside table had his dirty black tennis shoes sitting on top of it with the television remote inside his shoe. Cross reference F584: the facility failed to ensure a homelike environment was created for Resident #91 by personalizing his room. Cross reference: F679: the facility failed to meet Resident #91's socialization needs by providing him independent activities in his room and inviting him to group activities according to his preferences. C. Record review The behavioral care plan, initiated and revised on 4/2/25, documented Resident #91 had a history of verbally aggressive behavior due to Alzheimer's disease The interventions included anticipating the resident's needs, providing an opportunity for positive interactions and attention, explaining all procedures and providing a program of activities of the resident's interest and accommodating the resident's needs. The verbal aggression care plan initiated on 9/3/24, documented Resident #91 had the potential to become verbally aggressive due to dementia, ineffective coping skills and poor impulse control. The interventions included providing 15-minute checks as needed, administering medications as ordered, evaluating the resident's coping skills and support system, evaluating the resident's understanding of the situation when agitated, intervening before the agitation escalated, guiding the resident away from sources of distress, engaging the resident calmly in conversation and approaching the resident later if the resident had an aggressive response. -The comprehensive care plan did not reveal documentation that indicated the resident was at risk of exit seeking or elopement. The 9/3/24 abuse investigation, documented on 8/31/24, revealed Resident #91 was blocking the entrance to the dining room. A male resident asked Resident #91 to move, however Resident #91 did not want to move. The male resident attempted to move Resident #91 out of the way and Resident #91 grabbed the other resident's wrist. The other male resident was able to remove his wrist from Resident #91's grasp and move past Resident #91. As the other resident was leaving, Resident #91 called him a racial slur. The other resident struck Resident #91 on the forehead leaving a laceration and bruising. The 9/1/24 nursing progress note documented at 10:34 a.m. revealed Resident #91 was observed standing in the hallway. He was looking up and down the hallway looking for someone. Resident #91 said, I know how to take care of myself. He better look out, I will find him. Resident #91 then started pacing the hallway and looking into other residents' rooms. The nurse documented that she spoke with the registered nurse (RN) in the facility and asked if Resident #91 could go to the secured unit. The RN agreed and the certified nurse aide (CNA) walked Resident #91 to the secured unit. The 9/2/24 nursing progress note documented Resident #91 returned to unit 200, where he resided, on 9/1/24 at 10:00 p.m. after being in the secured unit since 10:34 a.m. It revealed Resident #91 returned to the unit where he resided due to starting behaviors with the other residents who resided on the secured unit. -The facility failed to provide documentation of Resident #91's time in the secured unit. -The facility kept Resident #91 in the secured unit for 11 hours and 26 minutes. He did not have a bed to lay down in, nor any of his belongings. -The facility did not contact the physician for an order to place the resident in the secured unit, did not obtain consent from the resident's responsible party and did not complete an assessment to determine appropriateness of his placement in the secured unit. -The facility restrained Resident #91 in the secured unit in an attempt to control his behaviors, however the resident continued to display behaviors while on the secured unit. D. Staff interviews The social services director (SSD) and the social services consultant (SSC) were interviewed together on 9/26/24 at 11:08 a.m. The SSD said she was the one who reported the resident to resident altercation that involved Resident #91. She said Resident #91 called another male resident a racial slur and in response, the other resident struck Resident #91 on the forehead. The SSC said the secured unit was considered a restraint. The SSD said she was not aware Resident #91 had been taken to the secured unit after the altercation. The SSC was interviewed again on 9/26/24 at 2:17 p.m. The SSC said it was inappropriate for the facility staff to put Resident #91 on the secured unit. She said the NHA was not aware Resident #91 had been taken to the secured unit after the resident to resident altercation. The SSC said the facility had initiated immediate education to the facility staff regarding restraints, behavioral interventions and the secured unit. The NHA, the director of nursing (DON) and the clinical consultant (CC) were interviewed on 9/26/24 at 2:38 p.m. The NHA said it was inappropriate for the facility staff to take Resident #91 to the secured unit when he was having behaviors. He said the facility staff should have used interventions to address Resident #91's behavior, not place him on the secured unit. The NHA said residents must meet a certain criteria of exit seeking behavior and consent had to be obtained in order to place a resident on the secured unit. The NHA and the DON said facility staff should have called them so they could have consulted on how to handle Resident #91's behaviors. III. Resident #66 A. Resident status Resident #66, age greater than 65, was admitted on [DATE]. According to the September 2024 CPO, diagnoses included fracture of the right femur (hip), epilepsy (a chronic brain disorder that causes seizures), unsteadiness on feet and neurocognitive disorder with Lewy bodies (dementia with a build-up of proteins in the brain). The 8/6/24 MDS assessment revealed the resident had severe cognitive impairments with a BIMS score of three out of 15. He was dependent on staff for all ADLs. B. Observations During a continuous observation on 9/25/24, beginning at 9:24 a.m. and ending at 12:49 p.m., the following was observed: At 9:24 a.m. Resident #66 was in the dining room. He was seated in his wheelchair at the dining room table with his wheelchair locked. At 10:32 a.m. the resident was assisted to the television room. At 10:35 a.m. Resident #66 was assisted back to the dining room. The resident was positioned at a table with his wheelchair locked. He remained in the same location with his wheels locked through the lunch service and was assisted to his room at 12:49 p.m. -Resident #66 was positioned in front of the table so he was unable to move freely because he was unable to unlock his wheelchair or self-propel. During a continuous observation on 9/26/24, beginning at 9:05 a.m. and ending at 10:00 a.m., the following was observed: At 9:05 a.m. Resident #66 was in the dining room being assisted with his breakfast. The resident finished his breakfast and remained in the same location at the dining room table with his wheels locked until 10:00 a.m. At 12:20 p.m. Resident #66 was in the same location as he had been since the morning and the wheelchair was still locked. -Resident #66 was positioned in front of the table so he was unable to move freely because he was unable to unlock his wheelchair or self-propel. C. Resident interview and observation Resident #66 was interviewed on 9/26/24 at 9:12 a.m. Resident #66 said he was able to unlock his wheelchair, however when the resident was asked to demonstrate how he unlocked the wheels on the wheelchair, he was unable to perform the request and made no attempt to move his arms. D. Record review According to the September 2024 CPO the resident did not have a physician's order for restraints. The fall care plan, dated 9/25/24, revealed the resident was at risk for falls. Interventions included anticipating the residents needs and providing frequent checks to ensure the resident was appropriately positioned in the wheelchair. E. Staff interviews The DON was interviewed on 5/17/23 at 2:31 p.m. The DON said residents should not be pushed against a table with their wheels locked if they were unable to unlock them. RN #1 was interviewed on 9/26/24 at 12:20 p.m. RN #1 said Resident #66 had a book for drawing that he liked to use. She said the staff tried to keep him busy and offered toileting regularly. She said the resident had been sitting in the dining room all morning. -Resident #66 did not have an art book or any activities while sitting in the dining room (see observations above). The director of rehabilitation (DOR) was interviewed on 9/26/24 at 1:00 p.m. The DOR said Resident #66 was doing well after his hip fracture but then he had a seizure. She said he returned from the hospital on antiseizure medications and was not able to participate in therapy. The DOR said the therapy staff decided to give the resident more time to adjust to the new medication so they did not pursue therapy the first or second week of his readmission. She said she planned to visit the resident this week (week three) to reevaluate his status going forward. The DOR said when Resident #66 was discharged from therapy on 8/27/24, he could stand, walk, self-propel, lock and unlock the wheels on the wheelchair. She said she was not notified by the nursing staff that the resident was unable to lock or unlock the wheels on his wheelchair. The DOR said residents should never be placed at a table with the wheelchair wheels locked for extended periods unless the resident had the cognitive capacity to ask to do so or unlock the wheels themselves.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to report a resident to resident altercation that resulted in an inju...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to report a resident to resident altercation that resulted in an injury to the State Survey and Certification Agency in accordance with the state law for one (#91) of one resident out of 45 sample residents. Specifically, the facility failed to report an incident of physical abuse involving Resident #91 to the State Agency in a timely manner. Findings include: I. Facility policy and procedure The Abuse Reporting and Investigating policy and procedure, dated 2/6/23, was provided by the nursing home administrator (NHA) on 9/27/24 at 5:01 p.m. It revealed in pertinent part, If resident abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the administrator and to other officials according to state law. Reporting can be completed verbally or in writing. If any type of abuse, neglect, or misappropriation of property is confirmed, the NHA will be responsible to notify the Health Department Occurrence Reporting website within 2 (two) hours from the time the incident occurred. All other occurrences can be reported the next business day. II. Resident #91 A. Resident status Resident #91, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), the diagnoses included Alzheimer's disease with late onset, dementia in other diseases classified elsewhere, unspecified cataract (clouding of the clear lens of the eye and sensorineural hearing loss (hearing loss caused by damage to the inner ear or the nerve from the ear to the brain). The 6/20/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status (BIMS) of three out of 15. He required supervision with all activities of daily living (ADLs). B. Record review The nursing progress note dated 9/2/24 documented Resident #91 was returned from the secured unit and remained separated from the resident he had an altercation with on a previous shift. It documented Resident #91 was placed on 15-minute checks and that the resident had taken off the dressings from his treatment of the laceration on his head. The interdisciplinary team (IDT) note dated 9/3/24 documented the resident to resident altercation was reviewed. It did not include any additional information. The provider progress note dated 9/5/24 documented the physician was following up with Resident #91 after a recent altercation with another resident. It indicated that Resident #91 was struck in the head. The note documented Resident #91 was unable to recall why he was struck, and denied any behaviors that would cause him to be struck. -A review of Resident #91's electronic medical record (EMR) did not reveal further documentation of the physical altercation between Resident #91 and another resident. The 9/3/24 abuse investigation documented Resident #91 and another resident had a physical altercation on 8/31/24, in which another male resident struck Resident #91 in the head after Resident #91 called the other male resident a racial slur. The altercation resulted in Resident #91 sustaining a laceration to the forehead. -The abuse investigation documented that the physical abuse incident occurred on 8/31/24, but was not reported, nor investigated until 9/3/24, three days after the incident occurred, which resulted in an injury to Resident #91. III. Staff interviews The social services director (SSD) and the social services consultant (SSC) were interviewed together on 9/26/24 at 11:08 a.m. The SSD said she was the one who reported the altercation between Resident #91 and another male resident. She said Resident #91 was in the way of another resident trying to enter the dining room. She said the other resident asked Resident #91 to move, however Resident #91 did not want to move. The SSD said the other male resident attempted to move Resident #91 out of the way, which led to Resident #91 grabbing the other resident's wrist. She said the other resident was able to get his wrist free and move into the dining room. The SSD said as the other male resident was leaving, Resident #91 called the other male resident a racial slur. She said the other male resident then struck Resident #91 on the forehead, which caused a laceration. -On 9/26/24 at 2:17 p.m., the SSC said the incident of physical abuse involving Resident #91 was not reported to the NHA until 9/3/24. She said, once it was reported to the NHA, he began an investigation and reported the incident to the State Agency. She said the incident should have been reported immediately. The NHA and the director of nursing (DON) were interviewed on 9/26/24 at 2:38 p.m. The NHA said the physical altercation between Resident #91 and another resident occurred on a holiday weekend. He said the staff that was working did not notify him until he returned to work on 9/3/24. He said the incident should have been reported immediately after it occurred. The NHA said the incident of physical abuse should have been reported to the State Agency within two hours of the incident because it resulted in an injury. He said any incidents or allegations of abuse that did not result in an injury should be reported within 24 hours of the incident.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop a comprehensive care plan for one (#25) of two residents o...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop a comprehensive care plan for one (#25) of two residents out of 45 sample residents for services to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being. Specifically, the facility failed to ensure the comprehensive care plan addressed Resident #25's use of hearing aids and compression socks. Findings include: I. Resident #25 A. Resident status Resident #25, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease (a common lung disease causing breathing problems), Alzheimer's disease, type 2 diabetes mellitus, hypertensive chronic kidney disease and major depressive disorder. The 9/3/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of nine out of 15. She was dependent on staff for transfers, bathing and putting on footwear. She used a wheelchair for mobility and required assistance to propel her wheelchair. The assessment indicated Resident #25 had adequate hearing utilizing hearing aids. B. Resident interview and observations On 9/23/24 at 1:30 p.m. Resident #25 was in her room. Resident #25 was not wearing hearing aids or compression socks. Resident #25 said the certified nurse aide (CNA) got her dressed this morning (9/23/24) but did not put her hearing aids in her ears or put her compression socks on her feet. -Resident #25's hearing aides were observed laying on her dresser. Resident #25 pointed to a sign on her wall which had instructions for facility staff to put her hearing aids in and her compression socks on every morning. On 9/24/24 at 2:00 p.m. Resident #25 was not wearing compression socks. She said the facility staff told her all of her compression socks were in the laundry. C. Record review The communication care plan, initiated 12/19/23 and revised 5/22/24, indicated Resident #25 had the potential for a communication problem related to cognitive deficit. Interventions included allowing adequate time to respond, repeating as necessary, not rushing, requesting clarification from the resident to ensure understanding, facing the resident when speaking, maintaining eye contact and reducing environmental noise. -The communication care plan did not indicate Resident #25 wore hearing aids. The activities of daily living (ADL) care plan, initiated 12/7/23 and revised 3/19/24, indicated Resident #25 had a self-care deficit related to dementia, impaired balance, limited mobility and pain. The care plan indicated Resident #25 required assistance with mobility using a wheelchair, assistance with dressing and transfers -The ADL care plan did not include Resident #25 wore compression socks or needed assistance putting on compression socks. -The ADL care plan did not indicate Resident #25 wore hearing aids or needed assistance putting in hearing aids. The activities care plan, initiated 12/13/23 and revised 12/28/23, indicated Resident #25 enjoyed both group and independent leisure activities. Interventions included staff providing assistance to and from activities of interest and making sure the resident's hearing aides were in and turned on during activities. -There was no documentation in Resident #25's EMR to indicate that Resident #25 was receiving assistance putting in her hearing aids or putting on her compression socks. II. Staff interviews Certified nurse aide (CNA) #5 was interviewed on 9/26/24 at 9:00 a.m. CNA #5 said resident preferences for each resident were listed on the resident's [NAME] (nursing tool that summarizes resident information and directs care). She said the CNAs should follow the care and preferences indicated on the [NAME]. The director of nursing (DON) was interviewed 9/26/24 at 2:38 p.m. The DON said the comprehensive care plan should reflect the preferences and use of ancillary devices for the resident. He said items documented on the comprehensive care plan were pulled to the [NAME] to inform the CNAs how to provide care to each resident. The DON said Resident #25 required assistance with putting her hearing aids in her ears in the morning, taking them out at night and donning and doffing (putting on and taking off) her compression socks. He said Resident #25's use of hearing aids and compression socks should be documented on the comprehensive care plan and the [NAME]. The DON said said he would update Resident #25's comprehensive care plan to include her use of hearing aids and compression socks.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide the necessary treatment and services to prev...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide the necessary treatment and services to prevent pressure injuries from occurring or to prevent reoccurrence of pressure injuries for one (#20) of two residents reviewed out of 45 sample residents. Specifically, the facility failed to ensure physician recommendations for heel protection boots and a wheelchair cushion were implemented for Resident #20, who had a deep tissue pressure injury on her right heel. Findings include: I. Professional reference According to the National Pressure Injury Advisory Panel, European Pressure Injury Advisory Panel and Pan Pacific Pressure Injury Alliance Prevention and Treatment of Pressure Injuries: Clinical Practice Guideline, third edition, [NAME] Haesler (Ed.), EPUAP/NPIAP/PPPIA: 2019, retrieved from https://www.internationalguideline.com/guideline on 10/1/24, Pressure ulcer classification is as follows: Category/Stage 1: Nonblanchable Erythema (discoloration of the skin that does not turn white when pressed, early sign of tissue damage) Intact skin with nonblanchable redness of a localized area usually over a bony prominence. Darkly pigmented skin may not have visible blanching; its color may differ from the surrounding area. The area may be painful, firm, soft, warmer or cooler as compared to adjacent tissue. Category/Stage 1 may be difficult to detect in individuals with dark skin tones. May indicate 'at risk' individuals (a heralding sign of risk). Category/Stage 2: Partial Thickness Skin Loss Partial thickness loss of dermis presenting as a shallow open ulcer with a red pink wound bed, without slough. May also present as an intact or open/ruptured serum filled blister. Presents as a shiny or dry shallow ulcer without slough or bruising.This Category/Stage should not be used to describe skin tears, tape burns, perineal dermatitis, maceration or excoriation. Category/Stage 3: Full Thickness Skin Loss Full thickness tissue loss. Subcutaneous fat may be visible, but bone, tendon or muscle are not exposed. Slough may be present but does not obscure the depth of tissue loss. May include undermining and tunneling. The depth of a Category/ Stage 3 pressure ulcer varies by anatomical location. The bridge of the nose, ear, occiput and malleolus do not have subcutaneous tissue and Category/ Stage 3 ulcers can be shallow. In contrast, areas of significant adiposity can develop extremely deep Category/Stage 3 pressure ulcers. Bone/tendon is not visible or directly palpable. Category/Stage 4: Full Thickness Tissue Loss Full thickness tissue loss with exposed bone, tendon or muscle. Slough or eschar may be present on some parts of the wound bed. Often include undermining and tunneling. The depth of a Category/Stage 4 pressure ulcer varies by anatomical location. The bridge of the nose, ear, occiput and malleolus do not have subcutaneous tissue and these ulcers can be shallow. Category/ Stage 4 ulcers can extend into muscle and/ or supporting structures ( fascia, tendon or joint capsule) making osteomyelitis possible. Exposed bone/tendon is visible or directly palpable Unstageable: Depth Unknown Full thickness tissue loss in which the base of the ulcer is covered by slough (yellow, tan, gray, green or brown) and/or eschar (tan, brown or black) in the wound bed. Until enough slough and/or eschar is removed to expose the base of the wound, the true depth, and therefore Category/ Stage, cannot be determined. Stable (dry, adherent, intact without erythema or fluctuance) eschar on the heels serves as 'the body's natural (biological) cover' and should not be removed. Suspected Deep Tissue Injury: Depth Unknown Purple or maroon localized area of discolored intact skin or blood-filled blister due to damage of underlying soft tissue from pressure and/or shear. The area may be preceded by tissue that is painful, firm, mushy, boggy, warmer or cooler as compared to adjacent tissue. Deep tissue injury may be difficult to detect in individuals with dark skin tones. Evolution may include a thin blister over a dark wound bed. The wound may further evolve and become covered by thin eschar. Evolution may be rapid, exposing additional layers of tissue even with optimal treatment. For individuals with a Category/Stage III or greater heel pressure injury, elevate the heels using a device specifically designed for heel suspension, offloading the heel completely in such a way as to distribute the weight of the leg along the calf without placing pressure on the Achilles tendon and the popliteal vein. Once a pressure injury develops, pressure relief on the heel is needed to promote perfusion and healing. Pressure on Category/Stage III, IV, and unstageable heel pressure injuries and deep tissue pressure injuries of the heel should be completely offloaded as much as possible. II. Resident #20 A. Resident status Resident #20, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included a fracture of the right femur (large bone in the upper leg), cerebral infarction (stroke), dysphagia (difficulty swallowing), muscle weakness and Parkinsonism (a general term for neurodegenerative diseases that cause similar motor symptoms, such as rigidity, tremors, and slow movement). The 7/16/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She required substantial to maximal assistance with transfers and used a wheelchair for mobility. The MDS revealed The assessment indicated Resident #20 was at risk for developing a pressure injury and was using a pressure reducing device for her bed and chair. B. Observations On 9/23/24 at 3:54 p.m. Resident #20 was sitting in her wheelchair in her room. There was no cushion in her wheelchair. She had tennis shoes on both feet. A sign was posted on the wall near her bed stating she was to wear a heel protection boot on her right foot. The sign did not indicate when the boot was to be worn. Resident #20 said she had a sore on her right heel. -However, according to the resident's care plan she was to have heel protection boots on both feet (see record review below). On 9/24/24 the following observations were made: -At 11:08 a.m. Resident #20 was sitting in her wheelchair in the dining room. She was wearing tennis shoes on both feet and did not have a cushion in her wheelchair. At 1:55 p.m. Resident #20 was lying in bed on her back. She did not have a heel protection boot on her right foot. At 3:30 p.m. Resident #20 was sitting in her wheelchair with tennis shoes on both feet. She did not have a cushion in her wheelchair. Resident #20 said she used to have a cushion in her wheelchair but she did not know what happened to it. She said her wheelchair seat was hard and became uncomfortable after a while. At 5:00 p.m. Resident #20 was in the dining room sitting in her wheelchair. She had tennis shoes on both feet and no cushion in her wheelchair. On 9/25/24 the following observations were made: -At 9:34 a.m. Resident #20 was sitting in her wheelchair with tennis shoes on both feet. There was no cushion in her wheelchair. At 10:41 a.m. Resident #20 was sitting in the dining room in her wheelchair. There was no cushion in the wheelchair. She had tennis shoes on both feet. At 12:24 p.m. Resident #20 was lying in bed. She had a heel protection boot on her right foot. -However, according to the resident's care plan she was to have heel protection boots on both feet (see record review below). On 9/26/24 at 1:07 p.m. Resident #20 was observed receiving wound care from registered nurse (RN) #2. There was a very small scab present on the bottom of Resident #20's right heel. -Multiple observations during the survey (from 9/23/24 to 9/26/24) revealed Resident #20 did not have a cushion in her wheelchair and was not wearing heel protection boots on both of her feet, however, according to the resident's care plan, she was to have a wheelchair cushion and heel protection boots on both feet (see record review below). C. Record review A 7/16/24 Braden Scale Assessment (a tool used to determine risk for pressure injury) indicated Resident #20 was at risk for developing pressure injuries. Her risk factors included limited mobility, inadequate nutrition and shearing (occurs when forces are applied to body tissues or parts that cause the tissues to move in opposite directions). The pressure injury care plan, initiated 5/21/24 and revised 9/10/24, included the intervention of a pressure relieving wheelchair cushion and pressure relieving devices or adaptive equipment when appropriate to potential pressure areas. The skin integrity care plan, initiated 7/22/24 and revised 8/6/24, included the intervention of foam boots (heel protection boots) to bilateral feet as tolerated. The 9/19/24 wound physician progress note documented Resident #20 had a right heel deep tissue pressure injury which was acquired on 7/30/24 and was not healed. Wound measurements were 0.4 centimeters (cm) length by 0.2 cm width with no measurable depth. The wound bed had 100% epithelialization (new cells covering the wound in the final stage of healing). Interventions included ensuring a seat or wheelchair cushion was in place and floating heels while in bed. Review of the September 2024 CPO revealed Resident #20 had a physician's order to apply a right heel protection boot while in bed or in her wheelchair every shift, ordered 7/19/24. -However, according to the resident's care plan she was to have heel protection boots on both feet (see care plan above). Review of the September 2024 medication administration record (MAR) revealed nurses were documenting every shift that Resident #20 was wearing the heel protection boot on her right foot while in bed and in her wheelchair. -However, multiple observations during the survey revealed the resident was wearing tennis shoes while she was in her wheelchair (see observations above). III. Staff interviews Certified nurse aide (CNA) #5 was interviewed on 9/25/24 at 2:30 p.m. CNA #5 said if a resident was at risk for pressure ulcers the staff could ask for an air mattress for the resident. She said the staff could apply barrier cream, change the residents frequently, make sure the residents' skin was clean and dry and reposition them as needed. CNA #5 said Resident #20 had a wound on her bottom but it was healed. She said the resident had a wound on her right heel that occurred after her hip fracture. CNA #5 said she thought the wound on the resident's heel was healed also but she still was supposed to wear the heel protection boot when she was in bed. CNA #5 said the therapy department provided wheelchair cushions and she thought Resident #20 had a cushion in her wheelchair. RN #3 was interviewed on 9/25/24 at 9:34 a.m. RN #3 said Resident #20 usually wore the boot on her right foot when she was in bed for pressure relief. RN #3 pointed out the boot on the floor near the head of the bed. RN #2 was interviewed on 9/26/24 1:07 p.m. while providing wound care to Resident #20. She said the wound on the resident's right heel was much larger initially but was almost healed. She said the wound physician visited Resident #20 weekly. The director of nursing (DON) was interviewed on 9/26/24 at 2:38 p.m. The DON said preventative measures for pressure ulcers could include air mattresses, foam boots to float the heels, repositioning and nutrition interventions. The DON said a wheelchair should have a pressure reduction cushion in it. He said Resident #20 was refusing to wear the boot on her right foot and the physician discontinued it on 9/25/24 (during the survey). The DON said he made a progress note on 9/25/24 (during the survey) reflecting the resident's preferences. The DON said nurses should have been documenting Resident #20's refusal to wear the heel protection boot. The DON said he would provide education to the staff. -However, there was no documentation in Resident #20's electronic medical record (EMR) to indicate the resident refused to wear the heel protection boots prior to 9/25/24, during the survey, when the DON entered his progress note.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure that one (#8) of one out of 45 sample residents with limite...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure that one (#8) of one out of 45 sample residents with limited range of motion received appropriate treatment and services. Specifically, the facility failed to ensure that Resident #8 was placed on a maintenance program after therapy treatment had been discontinued. Findings include: I. Facility policy and procedure The Restorative Nursing Services policy and procedure, undated, was provided by the nursing home administrator (NHA) on 9/27/24 at 5:01 p.m. It revealed in pertinent part, Residents will receive restorative nursing care as needed to help promote optimal safety and independence. Residents may be started on a restorative nursing program upon admission, during the course of stay or when discharged from rehabilitative care. Restorative goals may include, but are not limited to supporting and assisting the resident in adjusting or adapting to changing abilities; developing, maintaining or strengthening his/her physiological and psychological resources; maintaining his/her dignity, independence and self-esteem; and participating in the development and implementation of his/her plan of care. II. Resident #8 A. Resident status Resident #8, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), the diagnoses included chronic respiratory failure with hypoxia (when the blood does not have enough oxygen), chronic obstructive pulmonary disease (lung disease that blocks airflow making it hard to breathe), bipolar disorder (mental disorder that causes shifts in mood and behavior) and Alzhimer's disease. The 5/6/24 minimum data set (MDS) assessment revealed that the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She was dependent on staff for all activities of daily living (ADL), including bed mobility, dressing, incontinence care and personal hygiene. It indicated Resident #8 was on a prescribed physical therapy program from 5/13/24 to 6/11/24. B. Resident interview Resident #8 was interviewed on 9/23/24 at 1:29 p.m. Resident #8 said she had received physical therapy a couple months ago. She said the physical therapy had stopped and she did not know why. She said she wanted to be able to do some ADLs by herself, instead of relying on the facility staff. She said her goal was to be able to sit up in bed by herself and get into the wheelchair. Resident #8 said she would love to be able to walk, but was aware that was a lofty goal. She said the facility did not put her on a maintenance program following the discontinuation of physical therapy. She said the physical therapist gave her a sheet of exercises to do, but never instructed the facility staff to assist her. She said the exercises were difficult to do on her own. Resident #8 said she would have liked to have been put on a maintenance program, but was never asked. C. Record review The ADL care plan, revised 5/16/24, documented Resident #8 had an ADL deficit due to her impaired balance. The documented goal was to ensure the resident maintained her current level and did not decline in her need for ADL assistance. The interventions included discussing with the resident and her family any concerns related to loss the resident's of independence, encouraging Resident #8 to participate to her fullest extent with each interaction and monitoring and documenting any changes or potential for improvement. The limited physical mobility care plan, revised 8/2/24, documented Resident #8 had limited mobility and required staff assistance. The interventions included providing gentle range of motion as tolerated with her daily care and physical therapy and occupational therapy referrals as ordered. The 6/13/24 physical therapy discharge summary documented Resident #8 made improvements with her bed mobility going from dependent to maximal assistance. The recommendations indicated Resident #8 should continue with a home exercise program to maintain and improve functional performance and safety. It indicated that Resident #8's prognosis would be good with consistent staff follow-through, however the physical therapist documented that a restorative program was not indicated at that time. A review of Resident #8's medical record did not reveal documentation that a maintenance program had ever been discussed or offered to Resident #8. III. Staff interviews The director of rehabilitation (DOR) was interviewed on 9/26/24 at 12:53 p.m. The DOR said when physical, occupational or speech therapy was discontinued, the facility typically placed the resident on a restorative program. She said the restorative program was a maintenance program that was used to ensure the resident maintained their current level of ADL status and did not decline. The DOR said Resident #8 did not have a physician's order for a restorative program. She said the physical therapist did not document that a restorative or maintenance program was offered to Resident #8. She said she thought that Resident #8 would have declined the program even if it had been offered, however since it was not documented she was unable to say for sure that Resident #8 had declined restorative services. The DOR said the physical therapist should have documented why he did not write a restorative program for Resident #8. She said Resident #8 would be evaluated for physical therapy that day (9/26/24). The nursing home administrator (NHA) and the director of nursing (DON) were interviewed on 9/26/24 at 2:38 p.m. The NHA said restorative services should be provided or offered to all residents that had been discontinued from therapy services. He said the restorative program should be documented in the residents medical record and have a physician's order. He said the restorative program was in place to ensure residents maintained their level of function and did not decline. The NHA said Resident #8 would be evaluated by the DOR to reinstate physical therapy and then once that was complete would be placed on a restorative program if the resident was agreeable.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the residents environment remained as free of...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the residents environment remained as free of accident hazards as possible and ensured residents received adequate supervision and assistance to prevent accidents for one (#20) of five residents reviewed for accidents/hazards out of 45 sample residents. Specifically, the facility failed to: -Ensure staff consistently implemented fall interventions for Resident #20, which included placing the resident's call light within reach when she was in her room. Findings include: I. Facility policy and procedure The Fall Management policy, dated 2/29/24, was provided by the nursing home administrator (NHA) on 9/27/24 at 5:07p.m. It read in pertinent part, The purpose of this fall management policy is to modify or eliminate risk factors as applicable and thereby attempt to reduce the likelihood of falls with significant injury. The following interventions may be considered after identification of root cause: assess the environment and make appropriate changes (bed in lowest position, placement of furniture, lighting, personal items within reach, non-slip footwear, night light, walker, wheelchair within reach if applicable). The call light and fluids should be within reach of the resident. Document in (the electronic medical record) the resident's response to interventions and revise interventions if they are not successful. II. Resident #20 A. Resident status Resident #20, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included fracture of the right femur (large bone in the upper leg), cerebral infarction (stroke), dysphagia (difficulty swallowing), muscle weakness and Parkinsonism (a general term for neurodegenerative diseases that cause similar motor symptoms, such as rigidity, tremors, and slow movement). The 7/16/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She required substantial to maximal assistance with transfers and used a wheelchair for mobility. B. Observations On 9/25/24 at 9:12 a.m. Resident #20 was sitting in her wheelchair in her room. The call light was clipped on the pillow at the head of the bed behind her. The resident was sitting towards the foot of the bed with the bedside table in front of her and could not reach the call light. On 9/25/24 at 12:24 p.m. Resident #20 was lying in bed. Her call light was clipped to the left side of her pillow where she could not see it. She said she did not know where it was. On 9/26/24 at 8:51 a.m. Resident #20 was sitting in her room in her wheelchair asleep. Her call light was laying on the bed in front of her, not easily reachable. On 9/26/24 at 2:40 p.m. Resident #20 was sitting in her wheelchair in her room. Her call light was clipped to her pillow behind her out of her reach. The director of nursing (DON) went into the resident's room and moved the call light right next to the resident. Resident #20 demonstrated she could reach it and demonstrated she could push the call light after the DON moved it closer to her. C. Record review The fall risk assessment, dated 9/5/24, indicated Resident #20 was at high risk for falls because she had three or more falls in the past 90 days, she took three or more high risk medications and had three or more high risk diagnoses. Review of the resident's electronic medical record (EMR) from 6/1/24 through 9/25/24 revealed Resident #20 had eight falls during that time frame with the following interventions implemented: On 6/10/24 the resident attempted to self-transfer and fell. Interventions implemented were educating her to lock her wheelchair brakes and reminding her to use her call light for assistance. On 7/2/24 the resident attempted to self-transfer with her wheelchair brakes unlocked and fell. Interventions implemented were educating and encouraging her to lock her wheelchair brakes prior to transfers. She was educated to call for assistance with transfers. Resident #20 sustained a left hip fracture from the fall. On 7/18/24 the resident had removed her socks, attempted to self-transfer and fell. Interventions implemented were providing her with non-skid socks and reminding her to keep them on. On 7/18/24 the resident attempted to self-transfer and fell. Interventions implemented were to place Resident #20 within staff eyesight at the nurse's station (as she allowed). Staff should talk with her, offer snacks/fluids or activity supplies. On 7/22/24 the resident attempted to self-transfer, slid out of her wheelchair and fell. Interventions implemented were to encourage the resident to sit at the nurses station when out of bed. Dycem (a sticky pad to prevent slipping) was placed in her wheelchair. On 9/4/24 the resident attempted to self-transfer and fell. Interventions were to re-enforce the use of the call light, encourage Resident #20 to call for assistance and offer hipsters to protect her from hip injury. On 9/8/24 the resident attempted to self-transfer to the toilet and fell. Interventions were to remind Resident #20 to request staff assistance with transfers and for staff to check and change her every four hours and as needed. The fall care plan, initiated on 5/10/24 and revised on 9/10/24. Additional interventions to the ones listed after each fall above, included ensuring the resident's call light was within reach and encouraging/reminding the resident to use it for assistance as needed, anticipating and meeting the resident's needs, providing routine rounding and offering assistance as needed, reviewing information on past falls and attempting to determine the cause of falls, recording possible root causes and removing any potential causes if possible. III. Staff interviews Certified nurse aide (CNA) #5 was interviewed on 9/26/24 at 9:00 a.m. CNA #5 said if a resident was a fall risk their [NAME] (a tool utilized to assist staff with providing resident care) would list what interventions were in place. CNA #5 said Resident #20 liked to get out of bed on her own and did not use her call light for assistance. CNA #5 said Resident #20 had a fall mat when she was in bed, they kept her bed in the lowest position, did frequent checks on the resident and made sure her touchpad call light was near her. She said the call light should be right next to her, hooked to her pants or her wheelchair. Registered nurse (RN) #2 was interviewed on 9/26/24 at 10:58 a.m. RN #2 said if a resident was at risk for falls they should have a fall care plan with fall interventions. RN #2 said the staff reviewed the fall interventions during the nurse report and communicated them with the CNAs. RN #2 said it was the nurses job to oversee fall interventions and make sure they were implemented. She said the CNAs were responsible for making sure interventions were in place. RN #2 said Resident #20 had a history of falls. She said the facility put a lot of interventions in place for her, but the resident still believed she could get up without help. RN #2 said staff checked on her frequently, and if she was getting restless, they offered to take her to the bathroom. She said staff made sure the call light was within reach and provided continual reminders for her to call for assistance. RN #2 said if the resident was up in her wheelchair the call light should be clipped onto her clothing where she could reach it. RN #2 said Resident #20's call light should not be left on the bed behind her where the resident could not see it or reach it. The director of nursing (DON) was interviewed on 9/26/24 at 2:40 p.m. The DON said call lights should always be within reach for the residents. He said Resident #20's call light should be close to her so she could see it and reach it easily.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0742 (Tag F0742)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that a resident who displayed or was diagnose...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that a resident who displayed or was diagnosed with a mental disorder received appropriate interventions to correct behaviors or to attain the highest practicable mental and psychosocial well-being for one (#11) of one resident out of 45 sample residents. Specifically, the facility failed to ensure person-centered individualized interventions were implemented for Resident #11's behaviors. Findings include: I. Resident #11 A. Resident status Resident #11, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physicians orders (CPO), diagnoses included schizoaffective disorder, depressive episodes, anxiety and dementia. The 6/24/24 minimum data set (MDS) assessment revealed the resident had a moderate cognitive impairment with a brief interview for mental status (BIMS) score of nine out of 15. The resident had verbal behaviors directed towards others, rejected care and used a wheelchair due to impairments in her upper and lower extremities on both sides. The resident was dependent on staff for toileting and personal hygiene. B. Observations On 9/24/24 during a continuous observation, beginning at 2:51 p.m. and ending at 3:30 p.m., the following was observed: At 2:51 p.m. licensed practical nurse (LPN) #4 was sitting at the nurses station. LPN #4 yelled an expletive, made a loud sigh, pounded on the desk and yelled at Resident #11 to get out of the room on the right (this room was a living room/break room area for staff and residents). Resident #11 said she needed to blow her nose and LPN #4 told her to come to the nurses station where he was sitting and he would help her. At 2:53 p.m. Resident #11 asked LPN #4 if she could smoke. LPN #4 told Resident #11 that he already told her no and the next smoke break was at 4:00 p.m. Resident #11 aggressively turned her wheelchair around and the wheel hit the wall. -LPN #4 did not attempt to redirect Resident #11's aggressive behavior. At 2:55 p.m. Resident #11 again asked LPN #4 if she could smoke. -LPN #4 did not respond or acknowledge the resident. At 2:58 p.m. Resident #11 asked LPN #4 if she could smoke for a third time. LPN #4 told her no. Resident #11 asked how long until she could smoke and LPN #4 did not respond to the resident. Resident #11 aggressively turned her wheelchair and went down the hallway. -LPN #4 did not attempt to redirect Resident #11's aggressive behavior. At 3:23 p.m. Resident #11, another resident and a staff member were near the nurses station where LPN #4 was sitting. LPN #4 told everyone to stop, please stop. Resident #11 told LPN #4 her eyes were bothering her. LPN #4 approached the resident and told her it was probably allergies and directed her to rinse her eyes with water. The resident requested eye drops instead and LPN #4 administered the drops then walked away in a [NAME] and said good lord. At 3:30 p.m. Resident #11 asked LPN #4 if she could smoke again. LPN #4 told Resident #11 to stop and said she had not missed a smoke break yet today. -LPN #4 did not attempt to redirect Resident #11 from her repeated requests for a smoke break. On 9/25/24 at 9:06 a.m. Resident #11 yelled that she had to pee and asked registered nurse (RN) #2 to take her to the bathroom. RN #2 told Resident #11 to take her medicine first. Resident #11 continued to yell that she had to pee and asked RN #2 again to take her to the bathroom. Resident #11 said she was not going to take her medicine and that she had to pee. RN #2 told Resident #11 to take her medicine first and Resident #11 again said no. At 9:12 a.m. Resident #11 took her medicine and asked again to go to the bathroom. At 9:13 a.m. certified nurse aide (CNA) #2 assisted Resident #11 to her room to use the restroom, seven minutes after the resident initially requested to go to the bathroom. On 9/26/24 at 2:25 p.m. Resident #11 was yelling in the main hallway that someone had hit her. -An unidentified staff member started joking with Resident #11 about donuts and did not acknowledge or question Resident #11 about the situation. C. Record review The care plan, dated 9/18/24, revealed the resident had a history of behavioral problems of verbal and physical aggression with poor safety awareness. Interventions included offering tasks that diverted the resident's attention. D. Staff interviews The director of nursing (DON) was interviewed on 9/26/24 at 12:32 p.m. The DON said when Resident #11 was having repetitive behaviors, staff should redirect her by offering activities, taking her outside or engaging in conversation with her. The clinical consultant (CC) and the social services consultant (SSC) were interviewed together on 9/26/24 at 2:05 p.m. The CC said Resident #11 changed her mind often and required firm boundary setting. She said staff should offer to take her outside, visit with social services and offer to spend time with her discussing life.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#34) of five out of 45 sample residents were as free f...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#34) of five out of 45 sample residents were as free from unnecessary medications as possible. Specifically, the facility failed to: -Ensure the unapproved off label use of an antipsychotic medication (Seroquel) was not used for insomnia,for Resident #34; -Ensure the gradual dose reduction (GDR) recommendations were followed up on for Resident #34; and, -Ensure a consent was obtained for the use of the antipsychotic medication (Seroquel) for Resident #34. Findings include: I. Resident #34 A. Resident status Resident #34, age [AGE], was initially admitted on [DATE], discharged to an assisted living facility on 12/19/23 and readmitted on [DATE]. According to the September 2024 computerized physician orders (CPO), the diagnoses included multiple sclerosis (an autoimmune condition that affects the brain and spinal cord central nervous system) and insomnia (difficulty sleeping). The 6/28/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. He was dependent upon staff for assistance with oral hygiene, toileting, bathing, lower body dressing and personal hygiene. The MDS documented Resident #34 was prescribed an antipsychotic medication. B. Record review The September 2024 CPO documented Resident #34 was prescribed Quetiapine Fumarate (Seroquel) 50 milligrams (mg), give one tablet by mouth at bedtime for insomnia ordered on 8/19/24 The use of antipsychotic medication care plan, initiated on 1/5/24, documented Resident #34's use of an antipsychotic medication for insomnia. The interventions included administering psychotropic medications as ordered by physician, monitoring for side effects and effectiveness, completing an abnormal involuntary movement scale (AIMS) assessment quarterly or as needed, monitoring behaviors identified for the antipsychotic medication, discussing with the medical doctor (MD), power of attorney (POA) and family regarding the ongoing need for use of the medication, reviewing behaviors/interventions and alternate therapies attempted and their effectiveness as per facility policy, reviewing medications with the interdisciplinary team (IDT) quarterly and as indicated and attempting a GDR when clinically indicated. The 4/25/24 psych-pharm management progress note documented the resident was prescribed Quetiapine Fumarate 50 mg for insomnia and Trazodone HCI (anti-depressant) 50 mg for sleep as needed. The recommendations included to track the resident's hours of sleep for the use of the Trazodone and consider a GDR of Trazodone next quarter. -The psych-pharm meeting did not address Resident #34's unapproved and off label use of the Seroquel medication. The 7/25/24 psych-pharm management progress note documented Resident #34 was prescribed Quetiapine Fumarate (Seroquel) 50 mg one time per day for insomnia. The recommendations included reducing the Seroquel to 25 mg. -However, according to the September 2024 medication administration record (MAR) Resident #34 was still prescribed 50 mg of Seroquel one time per day. The facility did not follow through on the recommendations to reduce the Seroquel from 50 mg to 25 mg on 7/25/24. A review of Resident #34's medical record did not reveal documentation that the facility had obtained consent prior to the administration of the Seroquel. C. Staff interviews The social services consultant (SSC) was interviewed on 9/26/24 at 5:29 p.m. The SSC said the use of Seroquel for insomnia was an unapproved off-label use of the medication. She said there was no clinical justification for use of Seroquel for insomnia. The SSC said she did not know why Resident #34 was prescribed two medications for insomnia. She said was unable to find documentation to indicate a medical justification for the unapproved off label use of the Seroquel for insomnia. The SSC said the GDR recommendations were made during the monthly psych-pharm meetings. She said a GDR recommendation should be followed up on within seven days. She acknowledged the GDR recommendation had not been followed up on since Resident #34 was still prescribed Seroquel 50 mg one time per day instead of 25 mg on time per day. II. Facility follow-up After the survey process (9/23/24 - 9/26/24), the facility provided documentation on 9/27/24, that the resident's primary care physician (PCP) was contacted regarding the unapproved off label use of Seroquel for Resident #34. The physician responded to discontinue the Seroquel. The facility provided a consent dated 11/10/23 for the use of Seroquel, however Resident #34 had a planned discharge from the facility to an assisted living community (December 2023). This consent was from his previous admission to the facility.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0567 (Tag F0567)

Could have caused harm · This affected multiple residents

Based on observations and interviews the facility failed to ensure that residents personal funds accounts were managed adequately for the facility and accessible to the residents. Specifically, the f...

Read full inspector narrative →
Based on observations and interviews the facility failed to ensure that residents personal funds accounts were managed adequately for the facility and accessible to the residents. Specifically, the facility failed to ensure residents were able to access their personal funds accounts on the weekend. Findings include: I. Resident interviews Resident #27 was interviewed on 9/23/24 at 11:48 a.m. Resident #27 said she could only access her personal funds account when the lady in the front office was in the facility. Resident #27 said she could not get money from her personal funds account on the weekends. Resident #16 was interviewed on 9/26/24 at 11:32 a.m. Resident #16 said residents could not get money from their personal funds account on the weekends. Resident #16 said if residents wanted money for the weekend, they had to ask for the money on Friday. II. Observations -On 9/23/24, 9/24/24 and 9/25/24 there was not a sign posted in the facility regarding resident banking hours. On 9/26/24 at 1:40 p.m. a sign was posted on the wall next to the business office. The sign indicated resident banking hours were Monday through Friday from 10:30 a.m. to 11:00 a.m. At the very bottom of the sign, in very small print, it indicated money could be accessed in emergencies by contacting the nursing supervisor on duty. III. Staff interviews The business office manager (BOM) was interviewed on 9/25/24 at 2:18 p.m. The BOM said resident banking hours were from 10:30 a.m. to 11:00 a.m. Monday through Friday but the residents could access their personal needs money any time she was in the office. The BOM said there was also a lock box where personal funds account money was kept for emergencies. The BOM said the nursing supervisor on duty on the weekends could access the lock box, however, she said the lock box was broken and the facility needed a new one. The BOM said she used to have a sign by her door with posted banking hours but it fell down and broke. The BOM said the sign indicated residents could contact the nursing supervisor on duty if they needed money for emergencies. She said the sign fell down around the first of August and the frame needed to be repaired. Registered nurse (RN) #2 was interviewed on 9/26/24 at 10:38 a.m. RN #2 said she did work some weekends. She said she did not know if residents could access personal funds account money on weekends. RN #2 said activities staff usually had ways to get things residents needed. RN#2 said she could message her supervisor if a resident needed something. The BOM was interviewed again on 9/26/24 at 10:45 a.m. The BOM said the lock box used to be kept in one of the medication carts and was accessible to the nursing supervisor on duty on weekends. The BOM said the facility needed to get a new lock box because batteries corroded the old one. She said it had been a few months since the box was broken and money had not been available for residents to access on weekends. The social services consultant (SSC) was interviewed on 9/26/24 at 1:40 p.m. The SSC read the sign posted by the business office and said the sign indicated personal funds accounts were accessible Monday through Friday from 10:30 a.m. to 11:00 a.m. She said it did not appear residents could access money on weekends. She said the very small print at the bottom of the sign indicated money could be accessed in emergencies through the nursing supervisor. The SSC said she could barely read the small print and the facility would update the sign with a larger print. The nursing home administrator (NHA) was interviewed on 9/26/24 at 2:38 p.m. The NHA said residents should be able to access their personal funds accounts on the weekend. The NHA said he was not informed until this week (during the survey) that the lock box was broken. He said he told staff to replace it.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide a clean, comfortable and homelike environmen...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide a clean, comfortable and homelike environment for one (#91) of one resident out of 45 sample residents and resident rooms on four of four hallways. Specifically, the facility the facility failed to: -Ensure a homelike environment was created for Resident #91 by personalizing his room; -Ensure resident rooms and bathrooms on four of four hallways received necessary maintenance repairs; and, -Ensure hallways and dining rooms received necessary maintenance repairs. Findings include: I. Facility policy and procedure The Homelike Environment policy and procedure, revised February 2021, was provided by the nursing home administrator (NHA) on 9/27/24 at 5:01 p.m. It revealed in pertinent part, Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: a clean, sanitary and orderly environment, comfortable (minimum glare) yet adequate (suitable to the task) lighting, inviting colors and décor, personalized furniture and room arrangements, clean bed and bath linens that are in good condition, pleasant, neutral scents, plants and flowers, where appropriate, comfortable and safe temperatures (71 degrees Fahrenheit (F) to 81 degrees F) and comfortable sound levels. II. Failure to personalize Resident #91's room A. Resident status Resident #91, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease with late onset, dementia in other diseases classified elsewhere, unspecified cataract (clouding of the clear lens of the eye and sensorineural hearing loss (hearing loss caused by damage to the inner ear or the nerve from the ear to the brain). The 6/20/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) of three out of 15. He required supervision with all activities of daily living (ADLs). The assessment indicated it was somewhat important for him to have books, newspapers and magazines to read, to be able to listen to music he enjoyed, to do his favorite activities, to be able to go outside and very important to be around animals. B. Observations On 9/23/24 at 3:15 p.m. Resident #91 was in his room sitting on his bed. His call light was laying on the floor between the bed and the wall, inaccessible, with his bed pushed up against the wall. When the call light was pulled from the floor the push button was not connected, therefore the call light was not functional. The A side of the room's call light was strung up over the top of what appeared to be a television wall mount and out of reach of Resident #91. Resident #91 did not have a roommate. Resident #91's room was bare with nothing on the walls. The chest of drawers was missing a drawer, there were no towels near the sink, and there was not a trash bag in his trash receptacle. A small box (approximately 12 inches by 8 inches) was observed to be full of what appeared to be the resident's belongings on the floor, next to the chest of drawers. The bedside table had his dirty black tennis shoes sitting on top of it with the television remote inside his shoe. C. Record review The activities care plan, revised on 4/4/24, documented Resident #91 used to collect rocks, minerals and jewelry. It revealed that he used to show off his canvas paintings and jewelry to staff members. It further revealed that he loved dogs and used to own terriers throughout his life. The 3/22/24 activity assessment documented Resident #91's preferences included having books, magazines and newspapers to read, being able to listen to music, doing his favorite activities, going outside and being around animals. D. Staff interviews Certified nurse assistant (CNA) #4 was interviewed on 9/26/24 at 9:10 a.m CNA #4 said the walls in Resident #91's room were bare with no decorations. She said Resident #91 liked to put things in boxes. -However based on the observation above, Resident #91 only had a very small box of belongings in the room. CNA #4 said the housekeeping and the activities departments were responsible for helping residents personalize their rooms. CNA #4 said Resident #91's call light was on the floor between the bed and the wall and it should be on the bed and accessible to Resident #91. The activities director (AD) was interviewed on 9/26/24 at 10:00 a.m. The AD said she could not remember if Resident #91 had anything on the walls in his room. She said she recalled a box with paintings in it, but she could not remember if the resident had any other personal items. She said Resident #91's room was dark. The AD said she had printed a picture of Resident #91's family and gave it to social services to hang up in his room. She said she could not remember when that had occurred, or if social services had hung up the picture. The AD said she did not know which department was responsible for assisting in the personalization of resident rooms. The social services director (SSD) and the social services consultant (SSC) were interviewed on 9/26/24 at 11:08 a.m. The SSD said Resident #91 was into painting and that he had some pictures on the wall, but she said she had not been in his room recently. She said the social services assistant had hung pictures up in Resident #91's room. She said she was not aware there was nothing on the walls in Resident #91's room. She said she was not aware which department's responsibility it was to assist the resident in personalizing his room. The nursing home administrator (NHA) and director of nursing (DON) were interviewed on 9/26/24 at 2:38 p.m. The NHA said the facility took an interdisciplinary team (IDT) approach to personalizing resident rooms. He said there was not one department assigned to assist residents in the personalization of their rooms. He said the facility would provide donated items and talk to family members to send or bring in the resident's personal effects. The NHA said he was unaware the walls in Resident #91's room were bare, had a broken chest of drawers, did not have any towels at the sink and did not have a trash bag in the receptacle. He said he would meet with the IDT to ensure Resident #91's room was fixed and he was provided the supplies he required to ensure his room was personalized.III. Failure to ensure resident rooms, hallways and dining rooms received necessary maintenance repairs A. Observations and resident interviews On 9/25/24 at 8:54 a.m. the door frame to the entrance of room [ROOM NUMBER] was observed to be chipped. The toilet in the bathroom of room [ROOM NUMBER] did not flush and there was no string on the call light by the toilet. The resident who resided in room [ROOM NUMBER] said she had to reach down inside of the tank and pull the chain in order for the toilet to flush. On 9/25/24 at 8:52 a.m., across from room [ROOM NUMBER], the baseboards were observed to be missing on both sides of the entrance way into the physical therapy room. On 9/25/24 at 8:47 a.m. the window blinds to room [ROOM NUMBER] were observed to be broken off and missing. The resident who resided in room [ROOM NUMBER] said he reported the broken blinds to the maintenance department and was told there was an order to replace all the blinds in the facility. He said he did not like how the light came through the broken blinds and he would like for them to be replaced. He said the light could be bothersome to him. On 9/25/24 at 8:46 a.m. the light fixture outside of room [ROOM NUMBER] was observed to be cracked and falling off the ceiling. On 9/25/24 at 8:56 a.m. the 400 hallway was observed to have carpet with several stains on it. On 9/25/24 at 8:57 a.m. the entrance room [ROOM NUMBER] was observed to have three tiles that were broken off and missing. In the center of the room there was a small hole in the floor tiles that it was chipping away. There was a big crack which extended from the hole that affected six other floor tiles. The bathroom in room [ROOM NUMBER], around the base of the toilet, was observed to be missing one tile. The resident who resided in room [ROOM NUMBER] said the hole in the tile often made her wheelchair wheels get stuck. She said if the facility would fix the tile it would be nice. On 9/25/24 at 9:03 a.m. the call light alert box over the entrance to room [ROOM NUMBER] was observed to be coming off the ceiling. On 9/25/24 at 9:10 a.m. room [ROOM NUMBER] was observed to have one curtain hanging from the left side of the window and no curtain on the right side of the window. On 9/25/24 at 9:15 a.m. the heater vent along the two walls by the four windows in the secure unit dining room was observed to be completely off the wall and on the floor. Two walls in the dining room by the dining room tables were chipped and needed to be repainted. On 9/25/24 at 9:21 a.m. the four plug outlet attached to the wall next to bed #2 in room [ROOM NUMBER] was observed to be coming off the wall. One of the standing four dresser drawers in the room had one drawer that was missing. On 9/25/24 at 9:18 a.m. room [ROOM NUMBER]'s window blinds were observed to be broken off and missing. On 9/25/24 at 9:25 a.m.the ceiling where the privacy curtain rod was hanging in room [ROOM NUMBER] was observed to be removed and the drywall was peeling off. The resident who resided in room [ROOM NUMBER] said the ceiling had been peeling off for a long time. He said it bothered him that it was not fixed. B. Staff interviews An environmental tour was conducted on 9/25/24 at 9:41 a.m. with the maintenance director (MTD) and the above concerns were observed. The MTD said when staff saw something that needed to be fixed or repaired they would send him a text message. He said the facility had an electronic work system to track needed repairs. He said he did not use the system because he wanted to know right away what repairs needed to be done. He said he did not sit by the computer all day and that staff texting him was the best way to reach him. He said all the nurses stations had his phone number and staff knew how to reach him with any problems or concerns. He said he tried not to use the electronic work system. The MTD said he walked through the building at least twice a day every day. He said he did the first walk through first thing in the morning and then he did another walk through in the afternoon around 2:00 p.m. He said he walked through the building by himself as he was the only maintenance person in the building. He said the NHA did his own walk through of the building. The MTD said if he found any issues during the building inspection, he would let the NHA and DON know. He said if he could not fix something right away he would let the NHA know. He said if there was a nursing concern he would let the DON know. The MTD said work orders could take a while to get approved depending on how much it cost to fix the issue. He said anything that cost over 2500 dollars had to be approved by the NHA. He said the approval process could take one week or months. The NHA was interviewed on 9/25/24 at 10:18 a.m. The NHA said he did his own walk through the building once a day. He said the IDT, which consisted of all the department heads (the SSD, the DON, the assistant director of nursing (ADON), the dietary manager (DM), the rehabilitation director, the medical provider (MD) and the MTD) met every morning and did environmental rounds. He said depending on the issues they saw during environmental rounds that needed to be fixed, he would take notes and address the problem or issues right away. The NHA said the MTD was the only person who looked over the building for repairs and maintenance. He said he could reach out to the other communities to help out if needed. He said he was aware of the issues and concerns of the building and was working on getting the building repaired.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure activities designed to support residents' phy...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure activities designed to support residents' physical, mental and psychosocial well-being were provided for three (#91, #96 and #301) of three residents outside of the secured unit and all residents on the secured unit out of 45 sample residents. Specifically, the facility failed to: -Ensure Resident #91, Resident #96 and Resident #301 were provided with meaningful activities that promoted their mental and psychosocial well-being; and, -Ensure residents on the secure unit were provided with meaningful activities that promoted their mental and psychosocial well-being. Findings include: I. Facility policy and procedure The Activities Schedule policy, revised on 3/14/23, was provided by the nursing home administrator (NHA) on 9/27/24 at 5:07 p.m. The policy read in pertinent part, The community will provide daily activities that not only meet the requirements of state and federal guidelines, but also the interests, preferences, hobbies and the culture of the participants and community. Daily activities include community-sponsored group and individualized activities, in addition to assistance with independent daily activities. Activities will be designed to meet and support the participant's physical, mental, intellectual and psycho-social well-being. Activities will create opportunities for each participant to have a meaningful life by supporting their domains of wellness (security, autonomy, growth, connectedness, identity, joy and meaning). Activities will be designed to meet participants' best ability to function, incorporating their strengths and abilities. Activities will encourage both independence and community interaction, including the use and support/interaction of volunteers where appropriate. II. Resident #91 A. Resident status Resident #91, age [AGE], was admitted on [DATE]. According to the September 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease with late onset, dementia in other diseases classified elsewhere, unspecified cataract (clouding of the clear lens of the eye and sensorineural hearing loss (hearing loss caused by damage to the inner ear or the nerve from the ear to the brain). The 6/20/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of three out of 15. He required supervision with all activities of daily living (ADL). B. Observations On 9/24/24 during a continuous observation, beginning at 2:04 p.m. and ending at 4:27 p.m., Resident #91 was in his room and the following observations were made: At 2:10 p.m., Resident #91 opened his door and peered out of his room. Resident #91 appeared confused. He went back into his room and closed the door. At 4:17 p.m. Resident #91 exited his room and stood in the hallway. An unidentified certified nurse aide (CNA) stopped him and fixed his sleeve. Resident #91 was looking for the dinner menu, which was in the unidentified CNA's hand. The CNA hung the menu back up on the wall. At 4:27 p.m. Resident #91 exited his room and walked down the hallway toward the dining room. -During the above continuous observation, the activities department was conducting group activities of fall crafts and hosting a music group. Resident #91 was not invited to any group activities and did not receive any staff interaction other than when he exited his room and stood in the hallway looking for the dinner menu. On 9/25/24 during a continuous observation, beginning at 1:46 p.m. and ending at 4:10 p.m. Resident #91 was in his room and the following observations were made: At 1:46 p.m. Resident #91 closed his door. At 3:16 p.m. an unidentified nurse brought Resident #91 a labeled snack and then closed his door. -Between 1:46 p.m. and 3:16 p.m. no staff members entered Resident #91's room. At 3:51 p.m. the same unidentified nurse entered Resident #91's room and administered the resident's medications. The nurse left the door open after exiting the resident's room. At 3:52 p.m. Resident #91 was sitting up in bed, staring out the window. At 3:53 p.m. Resident #91 got up and closed his door. -During the above continuous observation, group activities such as games in the lobby, music, and color association were being conducted. Resident #91 was not invited to the group activities. C. Record review The activities care plan, revised on 4/4/24, revealed Resident #91 enjoyed collecting rocks, minerals and jewelry. He enjoyed listening to rock and roll music, painting, sketching and creating art pieces. The interventions included providing a monthly calendar as a reminder of all activities, providing invites and reminders to join group activities and providing independent leisure supplies for the resident. The activities progress note dated 9/3/24 documented that Resident #91 refused the one-to-one activity. -The type of one-to-one activity offered to the resident was not documented. -There was no additional activity documentation available for Resident #91. The September 2024 activities schedule included many activities that were of interest, according to the care plan, to Resident #91, such as music groups, watercolor painting, art with a special host, sip and paint, canvas painting and coloring. -However, observations during the survey revealed Resident #91 was not invited to attend group activities (see observations above). D. Staff interviews The activities director (AD) was interviewed on 9/26/24 at 10:00 a.m. The AD said each resident should be invited to all group activities. She said she was not sure if Resident #91 attended activities. She said she was not sure what type of activities Resident #91 would be interested in or attend. She said Resident #91 was not currently on a one-to-one activity program. The social services director (SSD) and the social services consultant (SSC) were interviewed on 9/26/24 at 11:08 a.m. The SSD said Resident #91 would come down to her office and talk with her and the NHA). She said Resident #91 enjoyed painting. She said she was not aware if Resident #91 was invited to or attended group activities. The NHA and the director of nursing (DON) were interviewed on 9/26/24 at 2:38 p.m. The NHA said each resident should be invited to group activities. He said it was the responsibility of every staff member to invite residents to group activities. The NHA said Resident #91 liked to talk about his service in the military. He said staff probably did not check on Resident #91 since he was ambulatory and felt like the resident was self-sufficient. He said even though Resident #91 was ambulatory and did not require a lot of assistance with ADLs, he still deserved social interaction throughout the day. The NHA said he would meet with the facility staff to ensure Resident #91 was invited to group activities and he was provided with social interaction throughout the day. He said he would identify other residents that might have the same concern and he would update their comprehensive care plans. III. Resident #96 A. Resident status Resident #96, age [AGE], was admitted on [DATE]. According to the September 2024 CPO, diagnoses included Alzheimer's disease, unspecified dementia with anxiety, hypertension and liver disease. The 7/29/24 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of zero out of 15. She required substantial to maximal assistance with transfers and personal hygiene. She used a wheelchair for mobility and depended on staff to propel the wheelchair. B. Observations On 9/23/24 the following observations were made: At 11:00 a.m. Resident #96 was sitting at the counter at the nurses station in the 300 hall. She had an Ensure supplement in front of her but she did not have any activity materials in front of her. At 12:00 p.m. Resident #96 was eating lunch at the nurses station. At 1:17 p.m. Resident #96 was sitting at the nurses station. A live music activity had started in the main lounge down the hall from the nurses station at 1:00 p.m. Resident #96 could hear the music from the nurses station and she was moving to the music and smiling. -Resident #96 was not assisted by staff to attend the music program in the lounge. At 2:42 p.m. Resident #96 was sitting at the nurses station. There were no activity materials in front of her. She did not have a drink or a snack. At 3:38 p.m. Resident #96 was sitting at the nurses station with an empty water cup in front of her. The activity calendar indicated a canvas painting activity had started at 3:30 p.m. -Resident #96 was not assisted to attend the painting activity. On 9/24/24 the following observations were made: At 9:29 a.m. Resident #96 was lying in bed. She was awake and moving around. The activity calendar indicated there was a daily gathering activity scheduled at 9:30 a.m. and rosary prayers at 10:00 a.m. -Resident #91 was not assisted to attend either activity. At 11:57 a.m. Resident #96 was sitting in her wheelchair in her room. There were no meaningful activities provided for the resident to engage in and there was no music playing in the resident's room. A certified nurse aide brought her out to the nurses station and put her lunch on the counter in front of her. On 9/24/24 during a continuous observation, beginning at 1:53 p.m. and ending at 5:37 p.m., the following observations were made: At 1:53 p.m. Resident #96 was sitting behind the nurses station. A Bingo activity was scheduled to begin at 2:00 p.m. -Resident #96 was not invited to attend Bingo. At 2:06 p.m. Resident #96 remained sitting behind the nurses station touching and twisting another resident's oxygen tubing who was sitting next to her. No activity supplies were provided to her. At 2:15 p.m. Resident #96 remained behind the nurses station. An unidentified CNA was charting at the computer near Resident #96. The CNA talked briefly to the resident but did not offer her a snack, drink or activity supplies. At 2:24 p.m. Resident #96 was speaking in Spanish to herself. A radio near her was playing country music. At 2:32 p.m. a CNA pushed Resident #96 in her wheelchair to her room. There were no other activities scheduled on the activity calendar for the afternoon. At 2:37 p.m. the CNA left Resident #96's room. The resident was lying in bed. -There was no music playing in the resident's room. At 3:39 p.m. Resident #96 remained in bed. -There was no music playing in the resident's room. At 4:59 p.m. Resident #96 remained in bed. She was awake and moving her legs. -There was no music playing in the resident's room. At 5:37 p.m. Resident #96 remained in bed. -There was no music playing in the resident's room. On 9/25/24 during a continuous observation, beginning at 8:59 a.m. and ending at 12:19 p.m. At 8:59 a.m. Resident #96 was lying in bed. She was awake. -There was no music playing in the resident's room. At 9:16 a.m. the activities assistant (AA) went into room [ROOM NUMBER], across the hall from Resident #96. She was passing out the daily chronicle. At 9:17 a.m. the AA walked to the door of Resident #96's room but registered nurse (RN) #3 was entering the room with medication for the resident. The AA did not go into the resident's room. At 9:20 a.m. the AA walked back down the hall and passed by Resident #96's room without stopping. There was a soup making activity scheduled at 10:00 a.m., however, Resident #96 was not invited to the activity. At 10:25 a.m. CNA #6 brought Resident #96 out of her room in her wheelchair and placed her behind the nurses station at the counter. At 10:55 a.m. Resident #96 continued sitting at the nurses station. No staff were interacting with her and the resident did not have any meaningful activities in front of her. At 11:07 a.m. CNA #5 was charting behind the nurses station next to Resident #96 but did not interact with her. Resident #96 was not provided with any activity supplies. At 12:04 p.m. Resident #96 was sitting at the nurses station with her eyes closed. She did not have any meaningful activities in front of her. -At 12:14 p.m. room trays were delivered to the 300 hall. Resident #96 was sitting behind the nurses station. Another resident, who was sitting beside her, was fiddling with his oxygen tubing. The director of rehabilitation (DOR) addressed the other resident and offered to provide something for him to fiddle with. The DOR left and returned with a jar of beads and other items for him. -The DOR did not address Resident #96 or offer her any activity supplies. At 12:19 p.m. lunch was delivered to Resident #96 and placed on the nurses station counter in front of her. On 9/25/24, the following additional observations were made: At 1:26 p.m. Resident #96 was sitting at the nurses station with her eyes closed. She did not have any meaningful activities in front of her. At 1:36 p.m. CNA #5 took Resident #96 to her room. When CNA #5 left the room, the resident was lying in bed. A music program was scheduled to begin at 2:00 p.m., however, Resident #96 was not able to attend because CNA #5 had put her in bed. At 2:45 p.m. Resident #96 was in bed. A live music activity was scheduled to begin at 3:00 p.m., however, staff did not get the resident out of bed so she could attend the program. At 4:50 p.m. Resident #96 was sitting at the nurses station. An unidentified CNA was sitting behind her charting but the CNA was not interacting with the resident. On 9/26/24 at 8:55 a.m. Resident #96 was in bed, awake. A daily gathering activity was scheduled to begin at 9:30 a.m., however, staff did not get the resident out of bed so she could attend the activity. At 10:56 a.m. Resident #96 was sitting at the nurses station by herself, talking to herself. There were no activity supplies provided to her. At 12:57 p.m. Resident #96 was sitting at the nurses station with a full lunch plate in front of her. She was not eating and staff were not present. At 1:03 p.m. Resident #96 dropped her full plate of food on the floor. C. Record review The activities care plan, initiated 5/3/24 and updated 8/2/24, indicated Resident #96 identified her religion as Catholic. She enjoyed playing bingo, spending time outdoors, being social, dancing, listening to music, and cooking. Interventions included activities staff inviting and encouraging her to attend activities and activities staff offering independent leisure supplies. The care plan indicated Resident #96 used a manual wheelchair and activities staff would provide assistance to and from activities. Review of Resident #96's activity documentation on 9/24/24 and 9/25/24 revealed the following: On 9/24/24 at 2:29 p.m. the activity documentation indicated Resident #96 refused creative, cognitive and therapeutic activities. -However, continuous observation on 9/24/24 from 1:53 p.m. to 5:37 p.m. revealed the resident was sitting at the nurses station and lying in bed. She was not approached by activities staff to attend activities during that time (see observations above). On 9/25/24 at 10:48 a.m. the activity documentation indicated Resident #96 refused to attend a group activity and was active with independent leisure. -However, continuous observation on 9/25/24 from 8:59 a.m. to 12:19 p.m. revealed activity staff did not enter her room on the morning of 9/25/24 to invite her to activities or observe her participating in independent leisure activities. Resident #96 was still in bed at that time (see observations above). IV. Resident #301 A. Resident status Resident #301, age [AGE], was admitted on [DATE]. According to the September 2024 CPO, diagnoses included fracture of left femur (the large bone in upper leg), unspecified dementia, muscle weakness, dysphagia (difficulty swallowing), hypertension (high blood pressure) and anxiety disorder. The 9/16/24 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of five out of 15. She required partial to moderate assistance with transfers and personal hygiene. She used a wheelchair for mobility and depended on staff to propel the wheelchair. B. Observations On 9/23/24 at 1:20 p.m. Resident #301 was sitting at the counter at the nurses station on the 300 hall eating ice cream. At 3:37 p.m. Resident #301 was sitting at the nurses station with an empty Ensure supplement carton. -She did not have any meaningful activities in front of her. At 4:15 p.m. Resident #301 was sitting at the nurses station. She had no meaningful activities in front of her. She did not attend the music program that was held in the common area. On 9/24/24 at 9:28 a.m. Resident #301 was in bed with her eyes closed. At 11:05 a.m. Resident #301 was in bed, awake. -There was no music playing in the resident's room. On 9/24/24 during a continuous observation, beginning at 1:53 p.m. and ending at 3:40 p.m., the following observations were made: At 1:53 p.m. Resident #301 was sitting behind the nurses station, slumped over in her wheelchair. Bingo was scheduled to begin at 2:00 p.m. -She did not have any meaningful activities in front of her and staff did not invite her to attend Bingo. At 2:13 p.m. CNA #5 took Resident #301 into a bathroom near the nurses station. At 2:16 p.m. CNA #5 brought the resident back to the nurses station and left her at the counter. -CNA #5 did not provide Resident #301 with any meaningful activities. At 2:25 p.m. Resident #301 had three packages of hand wipes and seemed to be reading the labels. CNA #5 moved her over so a male resident could sit at the nurses desk. At 2:32 p.m. CNA #5 took Resident #301 into her room. At 2:36 p.m. CNA #5 left the resident's room after putting Resident #301 in bed. -There was no music playing in the resident's room. At 3:40 p.m. Resident #301 continued lying in bed. -There was no music playing in the resident's room. On 9/24/24 the following additional observations were made: At 4:32 p.m. Resident #301 was sitting at the nurses station with a cup of coffee. At 5:00 p.m. the resident continued sitting at the nurses station. She had no meaningful activities in front of her. At 5:35 p.m. Resident #301 was sitting at the nurses station. Room trays had not been delivered and the resident continued to have no meaningful activities in front of her. On 9/25/24 during a continuous observation, beginning at 8:59 a.m. and ending at 10:25 a.m., the following observations were made: At 8:59 a.m. Resident #301 was in bed with her eyes closed. -There was no music playing in the resident's room. At 9:16 a.m. the AA went into room [ROOM NUMBER], across the hall from Resident #301. She was passing out the daily chronicle. At 9:17 a.m. the AA walked to the door of Resident #301's room but registered nurse (RN) #3 was entering the room with medication. The AA did not go into the room. At 9:20 a.m. the AA walked back down the hall and passed by Resident #301's room without stopping. There was a soup making activity scheduled at 10:00 a.m., however, Resident #301 was not invited to the activity. At 10:05 a.m. an unknown staff person entered Resident #301's room. At 10:09 a.m. the staff person came out into hall and told CNA #5 that Resident #301 did not want to get up. CNA #5 said she would help and entered the resident room. At 10:25 a.m. CNA #5 brought Resident #301 out of her room in her wheelchair and pushed her down the hall toward the dining room and common area. On 9/25/24, the following additional observations were made: At 2:01 p.m. Resident #301 was sitting in the dining room at a table with two other residents. Resident #301 was looking at meal tray cards for other residents. A music program was starting in the common area. At 2:31 p.m. Resident #301 remained sitting in the dining room at the same table with another resident. She was still looking at meal tray cards for other residents. Staff had not assisted her to the music program. At 3:21 p.m. Resident #301 was sitting at the nurses station with an empty glass in front of her and no meaningful activities. At 3:59 p.m. Resident #301 was sitting at the nurses station. There were no meaningful activities on the counter in front of her. At 4:50 p.m. Resident #301 was sitting at the nurses station. She was messing with the shirt of a male resident sitting next to her, trying to tie it on his wheelchair brake handle. A CNA behind her intervened and told her she could not tie the other resident's shirt on the brake handle. -The CNA did not provide Resident #301 with any activity supplies or move her away from the other resident. On 9/26/24 at 8:54 a.m. Resident #301 was in bed with her eyes closed. A daily gathering activity was scheduled at 9:30 a.m., however, staff did not get the resident out of bed so she could attend the activity. At 11:38 a.m. Resident #301 remained in bed and was awake. -There was no music playing in the resident's room. C. Record review The activities care plan, initiated 9/18/24 and updated 9/20/24, indicated Resident #301 enjoyed watching her favorite television programs throughout the day, keeping up with the news, listening to music, playing bingo on occasion, and exercising on occasion. Care plan interventions included staff reminding and encouraging her to attend group activities of her interest and choice and providing assistance to and from activities. Review of Resident #301's activity documentation on 9/24/24 revealed the following: On 9/24/24 at 2:29 p.m. the activity documentation indicated Resident #301 refused creative, cognitive and therapeutic activities. -However, continuous observation on 9/24/24 from 1:53 p.m. to 5:35 p.m. revealed the resident was sitting at the nurses station and lying in bed. She was not approached by activities staff to attend activities during that time (see observations above). V. Staff interviews CNA #5 was interviewed on 9/25/24 at 2:50 p.m. CNA #5 said the activity staff invited residents to activities. She said the CNAs and nurses reminded them. CNA #5 said Resident #96 did not attend activities because she tried to wheel away or got up and walked unsafely. CNA #5 said there was an activity box at the nurses station they could give to residents. She said sometimes she brought Spanish music for Resident #96 to listen to. CNA #5 said resident #301 did not go to many activities. She said the resident did not stay focused and activity staff brought her right back. The AD was interviewed on 9/26/24 at 2:23 p.m. The AD said activity preferences should be in the residents' care plans. She said staff should invite residents to activities daily. The AD said Resident #96 had attended a couple of group activities and she asked the activity staff to bring her to groups. She said staff could offer Resident #96 a busy apron or some coloring when she was sitting at the nurses station. The AD said she was planning to start offering one-to-one visits with Resident #96 because she spoke Spanish. The AD said it was important for residents to have some meaningful activity daily. She said if staff were documenting a resident refused an activity she would have expected them to invite them personally. The NHA was interviewed on 9/26/24 at 2:38 p.m. The NHA said staff should be offering activity supplies for residents who were sitting at the nurses station. He said the residents' electronic medical records (EMR) needed to reflect residents' preferences and staff should document what they were doing and trying for activities for residents. The NHA said residents should be provided meaningful activities even when sitting at the nurses station. The NHA said all staff should invite residents to activities, not just the activity staff. The NHA said if activity staff documented a resident refused an activity then they should have asked them, not just document it was refused. The NHA said the facility would be changing their approach to activities, involving the interdisciplinary team (IDT) and creating a realistic activity calendar. VI. Secure unit residents A. Observations On 9/25/24 at 4:15 p.m. four residents in the secure unit were hovering by the medication cart, two residents were sitting at dining room tables and two residents were walking around the dining room. A resident picked up the nurse's computer from the table behind her. The resident was looking at the nurse's papers. -There were no other staff members in the dining room and eight residents in the area were without meaningful activity stimulation. Four residents were sitting in the living room by the exit doors without meaningful activity stimulation. On 9/26/24 at 9:19 a.m., the AA wheeled one resident from the dining room to the living room to read the daily news. -Nine residents remained in the dining room without meaningful activity stimulation and only two of the residents were able to self-propel their wheelchairs. On 9/26/24 at 9:35 a.m. the AA was sitting in the living room holding the remote control for the television. There were five residents in the room with her while she was finding something on the television to watch. On 9/26/24 at 9:41 a.m. Resident #43 was in her wheelchair in the hallway. She said, What are we doing today? A whole lot of nothing? Well that's new. Resident #43 continued to wheel down the hallway. -No staff members acknowledged Resident #43. B. Staff interviews The AA was interviewed on 9/26/24 at 9:35 a.m. The AA said she had only been in the activities department since the middle of August 2024. She said the residents on the secured unit liked to listen to music and watch television. She said sometimes the residents went outside if they felt like it but she identified the wrong location for outdoor time with the residents on the secure unit. The AD was interviewed on 9/26/24 at 10:00 a.m. The AD said she had only been working in her role for a couple of months. The AD said she created the activity calendar. She said she tried to oversee the activities in the secure unit at least once per day and it was her expectation that residents would go outside three to four times a week. The AD said the activities department was short staffed and currently had one position open but she said she encouraged her activities staff to rotate through the facility and follow the activity calendar as best as they could. She said when the residents on the secure unit were engaged in activities it helped with their mood and when residents were bored, their behaviors could increase.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored and labeled in accordance with professional standards in two of five medication car...

Read full inspector narrative →
Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored and labeled in accordance with professional standards in two of five medication carts and one of three medication storage rooms. Specifically, the facility failed to ensure expired medications were removed from the medication carts and medication storage rooms. Findings include: I. Professional reference The United States Food and Drug Administration (USFDA) (2/8/21) Don't Be Tempted to Use Expired Medicines, was retrieved on 9/30/24 from https://www.fda.gov/drugs/special-features/dont-be-tempted-use-expired-medicines. It read in pertinent part, Expired medical products can be less effective or risky due to a change in chemical composition or a decrease in strength. Certain expired medications are at risk of bacterial growth and sub-potent antibiotics can fail to treat infections, leading to more serious illnesses and antibiotic resistance. Once the expiration date has passed there is no guarantee that the medicine will be safe and effective. If your medicine has expired, do not use it. II. Observations On 9/25/24 at 2:58 p.m. medication cart #1 on the Sunshine Peak hall was observed with certified nurse aide with medication authority (CNA-Med) #1. The following item was found: -One bottle of atropine (involuntary nervous system blocker medication)10 milligrams (mg)/milliliter (ml) oral suspension with an expiration date of 3/8/24. On 9/25/24 at 3:26 pm the medication cart on Red Cloud Peak hall was observed with registered nurse (RN) #2. The following items were found: -One bottle of calcium with vitamin D 10 micrograms (mcg) with an expiration date of August 2024. -One bottle of abacavir and lamivudine (epzicom) (human immunodeficiency virus medication) 600 mg/300 mg tabs with an expiration date of 5/31/24. On 9/26/24 at 10:16 a.m. the station three medication room was observed with the director of nursing (DON). The following items were found: -One container of daptomycin (an antibiotic) 500 mg/50 ml compounded intravenous (IV) solution with an expiration date of 9/16/24. -Two boxes of Dermaprep liquid barrier skin preparation (forms a protective coating on the skin) with an expiration date of 5/17/24. III. Staff interviews CNA-Med #1 was interviewed on 9/25/24 at 3:00 p.m. CNA-Med#1 said the atropine medication should have been removed from the cart when it expired. RN #2 was interviewed on 9/25/24 at 3:30 p.m. RN #2 said the calcium with vitamin D that was in the Red Cloud Peak medication cart was just delivered today. She said the expiration date should have been checked prior to placing the medication in the cart. She said the night shift usually checked the expiration dates. RN #2 removed the expired medications from the cart and said she would dispose of them. The DON was interviewed on 9/26/24 at 10:20 a.m. The DON said the nurses checked the medication carts daily for expired medications. He said there should not be expired medications in the carts or storage rooms.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on interviews, record review and observations the facility failed to ensure residents consistently received food prepared by methods that conserved nutritive value, palatable in taste, texture a...

Read full inspector narrative →
Based on interviews, record review and observations the facility failed to ensure residents consistently received food prepared by methods that conserved nutritive value, palatable in taste, texture and temperature. Specifically the facility failed to ensure the resident food was palatable in taste, texture and temperature. Findings include: I. Facility policy and procedure The Meal Preparation for Nutritive Value and Palatability policy and procedures, revised April 2023, was received from the nursing home administrator (NHA) on 9/27/24 at 5:07 p.m. It read in pertinent part, Food is prepared by methods that conserve nutritive value, flavor, and appearance. Food and drink that is palatable, attractive, and at a safe and appetizing temperature. Food is not prepared too far in advance of meal service. Food is prepared using acceptable standards of cooking. Hot food is not on the steam table ready to serve until 30 minutes prior to serving residents. Meal service is timed for tray/cart delivery within reasonable time limits to preserve temperature and quality of food. II. Resident interviews Resident #70 was interviewed on 9/23/24 at 1:35 p.m. She said she ate two sandwiches a day because the food was always served cold. Resident #24 was interviewed on 9/23/24 at 3:23 p.m. Resident #24 said the food served was cold all of the time. She said the food did not taste good most of the time. Resident #203 was interviewed on 9/23/24 at 4:05 p.m. She said the food served was always cold. Resident #18 was interviewed on 9/24/24 at 9:31 a.m. She said the room trays were sometimes cold. She said sometimes the certified nurse aides (CNA) were behind and were not able to get the trays out right away. Resident #251 was interviewed on 9/24/24 at 11:47 a.m. She said she only ate turkey and peanut butter and jelly sandwiches recently, because she did not like the food. She said the food had no flavor to it and was not prepared well. She said overall the food was not good. Resident #49 was interviewed on 9/24/24 at 12:15 p.m. He said the hot food was not served hot. He said he did not like the choices the facility had on the menu. He said most of the time he ordered take out food. III. Observations During a continuous observation on 9/26/24, beginning at 10:25 a.m. and ending 12:27 p.m., the following was observed during the lunch meal preparation and service in the main kitchen. -At 10:59 a.m. the cook (CK) #1 began preparing the resident's plates for the restorative unit. CK #1 put the food on a styrofoam plate, covered the plate in plastic wrap and placed it on the counter. An unidentified CNA then put the plate on an uninsulated rolling cart. -At 11:09 a.m. the last plate was placed on the rolling cart and the cart was taken to the restorative unit for room trays. -At 11:09 a.m. CK#1 began preparing the resident's plates for the secured unit. CK #1 placed the food on a plate, covered the plate in plastic wrap and placed it on the counter. An unidentified CNA placed the plate on a rolling cart. -At 11:22 a.m. the last plate was placed on the rolling cart and the cart was taken to the secured unit for room trays. -At 11:22 a.m. CK #1 plated the first plate for the dining room. The food was served on a styrofoam plate. -At 11:36 a.m. CK #1 began plating up the plates for the first hallway trays for the 200 hallway. CK #1 placed the food on the styrofoam plates, covered them in saran wrap and placed them on the counter. An unidentified CNA placed the plates on a tray and placed them on a multiple tier cart that was open. -At 11:58 a.m. CK #1 plated the last plate, covered it with plastic wrap and placed it on the counter. An unidentified CNA placed the plate on the tray and placed it on the uninsulated cart. The unidentified CNA delivered the room trays to the 200 hallway. -At 12:02 p.m. CK #1 began preparing the plates for the 300 hallway. CK #1 placed the food on the styrofoam plates, covered them in plastic wrap and placed them on the counter. An unidentified CNA placed the plates on an uninsulated cart. -At 12:13 p.m. CK #1 prepared the last plate, covered it in plastic wrap and placed it on the counter. An unidentified CNA placed the on the uninsulated cart and delivered the plates to the 300 hallway. -At 12:13 p.m. CK #1 began plating the first plate for the 400 hallway. CK #1 placed the food on the styrofoam plates, covered the plates in plastic wrap and placed them on the counter. An unidentified CNA placed the plates on an uninsulated cart for the 400 hallway. -At 12:25 p.m. CK #1 prepared the last plate, covered it up in plastic wrap and placed it on the counter. An unidentified CNA placed the plate on an uninsulated cart and exited the dining room at 12:27 p.m. to deliver the trays to the 400 hallway. A test tray for a regular diet was evaluated by five surveyors immediately after the last resident had been served their room tray for lunch on 9/26/24 at 12:42 p.m. The regular diet test tray consisted of lemon herb chicken, oven roasted parmesan potatoes, green beans, a dinner roll and strawberry shortcake fluff. -The lemon herb chicken was dry. -The oven roasted parmesan potatoes were 115.7 degrees F. The potatoes were bland and dry. -The green beans were 119 degrees F. The green beans were bland. -The dinner roll was soggy. IV. Record review The food committee meeting minute notes were received from the dietary manager on 9/17/24 at 1:15 p.m. The food committee minute notes from 8/14/24 documented in pertinent part, The residents said some days they were served vegetables and some days they were not served vegetables. -There was no documentation indicating a resolution to the concerns regarding vegetables brought up in the food committee. V. Staff interviews The dietary manager (DM) was interviewed on 9/26/24 at 1:34 p.m. The DM said he was aware of the concerns about the food being served cold. He said only one side of the plate warmer was working and the other side was currently broken. He said one side of the plate warmer had not been working for a while. He said he informed the NHA that he was waiting for the plate warmer to be repaired. He said the kitchen staff were trying to get the room trays out to the residents quicker. He said the facility did not have any hot boxes to transport the room trays in. The DM said maintenance had shut the water off in the morning, so he had to use styrofoam plates to serve lunch. The DM said the food committee was held monthly. He said there were not a lot of residents who attended the meeting. He said the residents who attended the monthly meeting had never complained about the food. He said if more residents attended the meetings and voiced their concerns then he could address the concerns. The DM said he had never run out of food. He said the cooks had been preparing extra food because the census had been going up. He said he did not work on the weekends so he was not aware of any concerns about the food running out and alternatives being served. The DM said the alternative menu was posted outside the dining room. He said the alternative menu was always available for the residents to order off of. He said the last time it was updated was last year. He said the main menu was rotated every six months. He said the menu was in the summer/spring season and would soon be changing over to the fall/winter menu. The NHA was interviewed on 9/26/24 at 1:45 p.m. The NHA said he was aware of the concerns from the residents about the food being cold. He said the common complaint he had heard from the residents was that the vegetables were too hard or too soft. He said he had encouraged those residents to eat their meals in the dining room. He said that the facility did not have any hot boxes to transport the room trays. He said he had ordered a plate warmer and was waiting for it to arrive. He said he did not know when he ordered the plate warmer. He said once the plate warmer was repaired that it should help fix the cold plate problem. The NHA said all the meals were served on the regular plates. He said he did not know why lunch was served on the styrofoam plates. The NHA said he had encouraged all the residents to attend the food committee meeting that was held once a month. He said he had told the residents to attend so that they could voice their concerns.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection prevention and control program designed to pr...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections throughout the facility. Specifically, the facility failed to: -Ensure housekeeping staff disinfected high touch surfaces (call lights, door handles and light switches) in resident rooms; -Ensure areas were cleaned from clean areas to dirty areas; -Ensure hand hygiene was performed appropriately during the cleaning of resident's rooms; -Ensure linen was transported and stored appropriately; -Ensure equipment used for multiple residents was cleaned regularly; and, -Ensure residents did not share cutlery and food items. Findings include: I. Ensure professional standards of infection control were followed when cleaning resident rooms A. Professional reference According to The Centers for Disease Control (CDC) Environment Cleaning Procedures (3/19/24), retrieved on 9/30/24 from https://www.cdc.gov/healthcare-associated-infections/hcp/cleaning-global/procedures.html?CDC_AAref_Val=https://www.cdc.gov/hai/prevent/resource-limited/cleaning-procedures.html#, High-Touch Surfaces: The identification of high-touch surfaces and items in each patient care area is a necessary prerequisite to the development of cleaning procedures, as these will often differ by room, ward and facility. Common high-touch surfaces include bed rails; IV (intravenous) poles; sink handles; bedside tables; counters; edges of privacy curtains; patient monitoring equipment (keyboards, control panels); call bells; and, door knobs. Proceed from cleaner to dirtier areas to avoid spreading dirt and microorganisms. Examples include: -During terminal cleaning, clean low-touch surfaces before high-touch surfaces; -Clean patient areas (patient zones) before patient toilets; and, -Within a specified patient room, terminal cleaning should start with shared equipment and common surfaces, then proceed to surfaces and items touched during patient care that are outside of the patient zone, and finally to surfaces and items directly touched by the patient inside the patient zone. In other words, high-touch surfaces outside the patient zone should be cleaned before the high-touch surfaces inside the patient zone. According to the CDC Hand Sanitizer Guidelines and Recommendations (3/12/24), was retrieved on 9/20/24 from https://www.cdc.gov/clean-hands/about/hand-sanitizer.html Apply the gel product to the palm of one hand (read the label to learn the correct amount), cover all surfaces of hands and rub your hands and fingers together until they are dry. This should take around 20 seconds. B. Facility policy and procedure The Hand Washing and Hand Hygiene policy, dated 2019, was provided by the NHA on 9/27/24 at 5:07p.m. It read in pertinent part; Using Alcohol-Based Hand Rubs: apply a generous amount of product to the palm of hand and rub hands together. Cover all surfaces of hands and fingers until hands are dry. C. Observations During a continuous observation on 9/25/23, beginning at 9:00 a.m. and ending at 9:26 a.m. the following was observed: Housekeeper (HSK) #1 was observed cleaning room [ROOM NUMBER], a double occupancy room. HSK #1 performed applied hand sanitizer foam, rubbed his hands together for less than 10 seconds and then applied gloves to his visibly wet hands. HSK #1 had difficulty donning (putting on) the gloves because his hands were not completely dry. HSK #1 entered room [ROOM NUMBER] and emptied all of the trash. HSK #1 removed his gloves, sanitized his hands and donned clean gloves. He sprayed Clorox urine remover on the toilet and toilet room floor, said he would leave the solution on for at least five minutes and he would clean this last (However, HSK #1 did not clean the toilet last). HSK #1 sprayed Oxivir cleaning solution on the sink, over bed tables, window sill and other furniture. HSK #1 said he would let this set for at least one minute. HSK #1 removed his gloves, performed hand hygiene and donned clean gloves. He said the bathroom chemicals had been sitting for over five minutes and he cleaned the toilet and toilet room. HSK #1 wiped the toilet tank, sharps container, windowsill, heat register, shelf and toilet. He removed his gloves and performed hand hygiene. He donned new gloves and mopped the bathroom floor. HSK #1 performed hand hygiene, donned gloves and obtained two clean towels. He set one clean towel on the commode lid on side one of the room and wiped furniture and the windowsill on side two (by the window). He performed hand hygiene and changed gloves, then wiped down furniture on side one using the rag that was laying on the commode. HSK #1 performed hand hygiene, donned clean gloves and mopped the floors. HSK #1 removed his gloves, used hand sanitizer and moved his cart to the next room. He donned gloves and entered room [ROOM NUMBER] and began gathering trash. -Each time HSK #1 used hand sanitizer, he rubbed it into his hands for less than 10 seconds and applied gloves to visibly wet hands. -HSK #1 did not clean the call lights, door handles or light switches. D. Staff interviews HSK #1 was interviewed on 9/26/24 at 9:26 a.m. HSK #1 said he usually cleaned the bathroom first to get it out of the way. The housekeeping/laundry supervisor (HLS) was interviewed on 9/26/24 at 3:54 p.m. The HLS said hand sanitizer should be rubbed into hands for 30 seconds or until hands were dry. The HLS said clean towels should not be set down on dirty surfaces prior to use because they could become contaminated. She said the bathroom should be cleaned last. She said if the sink was not in the same room as the toilet, it should be cleaned before the toilet. The HLS said high touch surfaces such as the bedside table, night stand, call light and door knobs should be cleaned every day. The infection preventionist (IP) was interviewed on 9/26/24 at 3:40 p.m. The IP said resident rooms should be cleaned in order of cleanest surfaces to dirtiest. She said the bathroom and toilet should be cleaned last because it is considered the dirtiest area She said a clean towel should not be put on top of a used commode and then used to clean the room. The IP said this would be a concern for infection because the commode was considered dirty. II. Ensure linen was transported and stored appropriately A. Facility policy and procedure The Linen policy, dated 2022, was provided by the NHA on 9/27/24 at 5:07p.m. It read in pertinent part, Clean linen is protected from dust and soiling during transport and storage to ensure cleanliness. B. Observations On 9/24/24 at 9:23 a.m. a linen cart containing clean linens was observed uncovered on the 200 hall. On 9/24/24 at 2:43 p.m. an unidentified certified nurse aide (CNA) pushed a linen cart down the 300 hall. There were folded gowns and bed pads on top of the cart and not covered. On 9/25/24 at 10:33 a.m. an unidentified laundry aide unloaded a linen cart off of the dumbwaiter (a small elevator used to transport linen). There were clean personal linens on hangers in the cart and it was not covered. C. Staff interviews The HLS was interviewed on 9/26/24 at 3:54 p.m. The HLS said when clean linen was transported it should be covered to prevent contamination. The IP was interviewed on 9/26/24 at 3:40 p.m. The IP said clean linen should be covered when transported in the hallways. III. Ensure equipment used for multiple residents was cleaned regularly A. Professional reference According to The Centers for Disease Control (CDC) Environment Cleaning Procedures (3/19/24),was retrieved on 9/30/24 from https://www.cdc.gov/healthcare-associated-infections/hcp/cleaning-global/procedures.html?CDC_AAref_Val=https://www.cdc.gov/hai/prevent/resource-limited/cleaning-procedures.html#, Best practices for selection and care of noncritical patient care equipment: Clean all equipment using the methods and products available at the facility. All equipment should include detailed written instructions for cleaning and disinfection from the manufacturer, including pictorial instructions if disassembly is required. Train the staff responsible for cleaning equipment on procedures before the equipment is placed into use. Shared equipment should be cleaned before and after each use. B. Facility policy and procedure The Cleaning and Disinfecting Environmental Surfaces policy, dated 2019, was provided by the nursing home administrator (NHA) on 9/27/24 at 5:07p.m. It read in pertinent part; Environmental surfaces will be cleaned and disinfected according to current Center for Disease Control (CDC) recommendations for disinfection of healthcare facilities and the Occupational Safety and Health Administration (OSHA) blood borne pathogens standard. Environmental surfaces will be disinfected (or cleaned) on a regular basis (daily, three times per week) and when surfaces are visibly soiled. C. Observations On 9/25/24 at 2:43 p.m. a sit to stand mechanical lift was taken into a resident room on the 200 hall. The platform base, where the resident's place their feet, was full of debris,crumbs, a pepper packet and dirt. On 9/25/24 at 3:55 p.m. dirty towels were laying on top of a sit to stand lift that was stored in the 200 hall. D. Staff interviews The director of nursing (DON) was interviewed on 9/26/24 at 3:46 p.m. The DON said mechanical lifts should be cleaned daily by the night shift staff. He said dirty towels should be put in the laundry bin not laid on top of equipment in the hall. IV. Failure to ensure Resident #71 and Resident #95 did not share utensils and plates of food A. Observations A continuous observation on 9/23/24, beginning at 11:15 a.m. and ending at 12:15 p.m. The following was observed: At 11:49 a.m. Resident #95 carried her lunch plate to the staff to place in the dirty dish bin. Resident #95 returned to the dining table, sat down where Resident #71 had been sitting and began using Resident #71's utensils to eat the food that remained on Resident #71 plate. -The staff in the dining room did not provide redirection to Resident #95 when she began using Resident #71's utensils. A continuous observation on 9/25/24, beginning at 9:35 a.m. and ending at 12:49 p.m. the following was observed: At 12:06 p.m. Resident #95 took a roll off of Resident #71's plate and placed it on her plate. At 12:07 p.m. Resident #95 moved her plate with her utensils to the center of the table. At 12:08 p.m. Resident #71 moved Resident #95's plate in front of him. Resident #71 began eating the food on Resident #95's plate with Resident #71's utensils. -The staff in the dining room did not provide redirection to Resident #95 when she began using Resident #71's utensils and eating off of his plate. B. Staff interviews CNA #1 was interviewed on 9/25/24 at 12:26 p.m. CNA #1 said the residents should not share plates and utensils. She said all of the staff on the unit were responsible for watching the residents during meal times. She said sharing plates and utensils could lead to the spread of viruses between residents. The DON was interviewed on 9/26/24 at 12:32 p.m. The DON said residents should not share plates of food or utensils because it could lead to the spread of infection or viruses between residents.
May 2023 11 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#92) of three residents reviewed for pressure injuries...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#92) of three residents reviewed for pressure injuries out of 29 sample residents remained free from worsening of a pressure injury. Resident #92, was admitted on [DATE] for short term rehabilitation with a goal to return home. The resident was admitted to the facility without any skin conditions. The resident had a fall on 4/5/23 in which he sustained a right hip fracture. In addition, the resident had a subsequent fall on 4/20/23 in which he refractured his right hip around the periprosthetic (structure in close relation to an implant), a distal femur fracture (fractures of the thigh bone that occur just above the knee joint) and nondisplaced left superior pubic fracture (a break in one of the bones that make up the pelvis) The resident sustained numerous falls including two falls with major injuries during his care at the facility that led to his functional decline (cross-reference F689). Due to the resident's functional decline staff were required to turn and reposition the resident to prevent pressure injuries from forming and or subsequently worsening. The facility failed to implement effective interventions to prevent the resident's open areas (discovered on 4/17/23) from progressing to an unstageable pressure injury (4/21/23). Findings include: I. Professional reference The National Pressure Injury Advisory Panel, https://npiap.com/page/PressureInjuryStages accessed on 5/12/23 read in pertinent part: Pressure Injury: A pressure injury is localized damage to the skin and underlying soft tissue usually over a bony prominence or related to a medical or other device. The injury can present as intact skin or an open ulcer and may be painful. The injury occurs as a result of intense and/or prolonged pressure or pressure in combination with shear. The tolerance of soft tissue for pressure and shear may also be affected by microclimate, nutrition, perfusion, co-morbidities and condition of the soft tissue. Stage 1 Pressure Injury: Non-blanchable erythema of intact skin Intact skin with a localized area of non-blanchable erythema, which may appear differently in darkly pigmented skin. Presence of blanchable erythema or changes in sensation, temperature, or firmness may precede visual changes. Color changes do not include purple or maroon discoloration; these may indicate deep tissue pressure injury. Stage 2 Pressure Injury: Partial-thickness skin loss with exposed dermis Partial-thickness loss of skin with exposed dermis. The wound bed is viable, pink or red, moist, and may also present as an intact or ruptured serum-filled blister. Adipose (fat) is not visible and deeper tissues are not visible. Granulation tissue, slough and eschar are not present. These injuries commonly result from adverse microclimate and shear in the skin over the pelvis and shear in the heel. This stage should not be used to describe moisture associated skin damage (MASD) including incontinence associated dermatitis (IAD), intertriginous dermatitis (ITD), medical adhesive related skin injury (MARSI), or traumatic wounds (skin tears, burns, abrasions). Stage 3 Pressure Injury: Full-thickness skin loss Full-thickness loss of skin, in which adipose (fat) is visible in the ulcer and granulation tissue and epibole (rolled wound edges) are often present. Slough and/or eschar may be visible. The depth of tissue damage varies by anatomical location; areas of significant adiposity can develop deep wounds. Undermining and tunneling may occur. Fascia, muscle, tendon, ligament, cartilage and/or bone are not exposed. If slough or eschar obscures the extent of tissue loss this is an Unstageable Pressure Injury. Stage 4 Pressure Injury: Full-thickness skin and tissue loss Full-thickness skin and tissue loss with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage or bone in the ulcer. Slough and/or eschar may be visible. Epibole (rolled edges), undermining and/or tunneling often occur. Depth varies by anatomical location. If slough or eschar obscures the extent of tissue loss this is an Unstageable Pressure Injury. Unstageable Pressure Injury: Obscured full-thickness skin and tissue loss Full-thickness skin and tissue loss in which the extent of tissue damage within the ulcer cannot be confirmed because it is obscured by slough or eschar. If slough or eschar is removed, a Stage 3 or Stage 4 pressure injury will be revealed. Stable eschar (dry, adherent, intact without erythema or fluctuance) on the heel or ischemic limb should not be softened or removed. The National Pressure Injury Advisory Panel (NPIAP), Prevention and Treatment of Pressure Ulcers reads that steps to prevent the emergence of pressure ulcers in individuals identified as being at high risk include scheduled repositioning to avoid individuals being in a position that places pressure on a vulnerable area for a long period of time. The following steps should be taken to prevent the worsening of existing pressure ulcers and promote healing: -Positioning that places pressure on the pressure ulcer should be avoided. -The pressure ulcer should be assessed upon development and reassessed at least weekly. The results of assessments should be documented. -The ulcer should be observed with each dressing change for signs of infection, improvement, deterioration, or other complications. -Signs of deterioration in the wound should be addressed immediately. -The assessment should include: location, category/stage, size, tissue type, color, peri-wound (skin around the wound) condition, wound edges, exudate, undermining/tunneling, order. II. Facility policies and procedures The Pressure Ulcer/Injury Risk Assessment policy and procedure, dated March 2023, was provided by the social services quality mentor (SSQM) on 5/10/23. In pertinent part it read: to assess and implement interventions as appropriate to reduce the likelihood of development of pressure injuries, and that a resident who has a pressure injury receives appropriate care and services to promote healing and to prevent additional pressure injuries. Daily monitoring with accompanying documentation should include: an evaluation of the status of the dressing, including tissue surrounding the pressure injury. Interventions to protect against the effects of pressure, friction, and shear include: reduce pressure over bony prominences by offloading and positioning and develop turning and repositioning plans for residents in bed or chair. A care plan will be developed with a plan of care in conjunction with the multidisciplinary team based on the individual's goals. Provide dressing and treatments as ordered by the physician and per the plan of care. III. Resident #92 A. Resident status Resident #92, age [AGE], was admitted on [DATE] and passed away on 5/7/23. According to the May 2023 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance and muscle weakness. The 3/3/23 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status (BIMS) score five out of 15. The resident required supervision with transfers, walking in the room, dressing, toileting and personal hygiene. He was always continent of the bowel and bladder. The resident was not at risk for developing a pressure ulcer and the resident was not admitted with a pressure ulcer. B. Representative interview The resident's wife was a resident at the facility and resided in the same room as Resident #92. The resident's wife was interviewed on 5/3/23 at 3:15 p.m. She said the wound started shortly after he fell and the facility barely checked on it. Resident #92 would be lucky to even have them reposition him every four to six hours, sometimes it could be as long as 12 hours. The nursing staff did not consistently change the dressing. Resident #92 did not receive an air mattress until hospice got involved, but he was already bed ridden and was waiting to pass away since his fall on 4/11/23. C. Record review The Braden Scale Observation/Assessment (for predicting pressure sore risk), dated 2/28/23, revealed a score of 22, which indicated the resident was not at risk for the development of pressure injuries. The resident was in the hospital 4/5/23 to 4/8/23 from a fall where he sustained a right hip fracture (cross-reference F689) making him at increased risk for developing pressure injuries with reduced mobility. The Braden Scale Observation/Assessment, dated 4/9/23 (after the resident sustained six falls with injury and a decline in cognition and function), revealed a score of 13, which indicated the resident was at moderate risk for the development of pressure injuries. -No specific interventions were noted in the assessment. The Braden Scale Observation/Assessment, dated 4/11/23, revealed a score of 15, which indicated the resident was at risk for the development of pressure injuries. -No specific interventions were noted in the assessment. The Braden Scale Observation/Assessment, dated 4/21/23, revealed a score of 14, which indicated the resident was at moderate risk for the development of pressure injuries. The Braden Scale Observation/Assessment , dated 4/26/23, revealed a score of 13, which indicated the resident was at moderate risk for the development of pressure injuries. -No specific interventions were noted in the assessment. The incident report dated 4/17/23, revealed Resident #92 acquired a skin injury that was not pressure related. The resident was observed with a skin injury not pressure related. The root cause of the incident: decreased mobility with incontinence. Treatment required: area cleansed and barrier cream applied. Interventions put into place: Barrier Cream - facility protocol. Referrals made: wound nurse and medical doctor (MD) were notified. The nursing note dated 4/17/23 at 1:37 p.m. revealed call placed to MD #1 requesting treatment orders and to inform him about a top layer skin shearing to right medial buttocks nickel sized area and noted surrounding area with blanchable redness up to coccyx site. Return call pending and placed skin protocol. -The wound care physician assessed the resident on 4/27/23 (see below). The resident was in the hospital from a fall from 4/20/23 to 4/22/23 due to a fall (cross-reference F689). The 4/20/22 hospital documentation revealed the resident's skin was warm, dry, no erythema (superficial reddening of the skin) and no rash. The nursing progress dated 4/22/23 read, The resident has a bruise on left elbow and small bruises to right hand and upper arm, two small open areas to buttocks near coccyx. -The resident was readmitted from the hospital with two small areas to his buttocks near his coccyx. There were no measurements or indication the resident had a pressure injury after being readmitted from the hospital. Five days later the resident had an unstageable pressure ulcer with 100 percent slough (dead tissue, often yellow/white in color and can be spongy or creamy in texture). -There were no physician's orders for the two open areas to his buttocks near coccyx indicated on the 4/22/23 progress note until 4/27/23 (see below). According to the physician orders, the resident was admitted to hospice care on 4/23/23 for progressive decline in cognitive and functional status. The physician's order dated 4/27/23 revealed an order that read Sacral wound clean with normal saline or wound cleanser, apply Medihoney and cover with foam dressing every day shift every Tuesday, Friday, Sunday for pressure wound. -The order was not carried out by nursing staff on 5/2/23. -The order was discontinued on 5/4/23 (during the survey process) and updated. The updated order read sacral wound clean with normal saline or wound cleanser, apply Medihoney and cover with foam dressing every day shift every Monday, Wednesday, Friday for pressure wound. -The physician's orders did not include an order for turning and repositioning. -The physician's orders did not include an order for an air mattress. The wound care physician note dated 4/27/23 read, hospice to provide air mattress. -The air mattress was provided by hospice on 4/24/23 (seven days post wound identification by the RN; the resident was at risk of pressure injury after returning from the hospital with a hip fracture on 4/8/23. The wound care note dated 4/27/23 revealed Date of Onset: 4/21/23; type of wound: pressure; site of wound and current measurements: sacrum 3 x 1.5 x 0.2 (centimeters); stage of wound if injury is pressure related: unstageable; wound bed description: 100 (percent) slough. Surrounding skin condition: mild erythema (abnormal redness of the skin or mucous membranes due to capillary congestion, as in inflammation.) Interventions in place/equipment: reposition, hospice to provide air mattress; current treatment order: honey, foam; progress of wound: readmitted with pressure injury. Comments: education provided, updates to family, resident, MD, care plan updates, consults: end of life. The wound care note dated 5/4/23 revealed Date of Onset: 4/21/23; type of wound: pressure; site of wound and current measurements: sacral 3 x 2 x 0.1; stage of wound if injury is pressure related: unstageable; wound bed description: 100 eschar (collection of dry, dead tissue within a wound.); surrounding skin condition: mild erythema. Interventions in place/equipment: air mattress; current treatment order: honey, foam; progress of wound: co change; comments: education provided, updates to family, resident, MD, care plan updates, consults: end of life, not eating, hospice care. The 5/2/23 nutrition/dietary note revealed Resident with unstageable pressure injury on sacrum. His condition is declining, admitted to hospice. Nurse reports his oral intakes are very poor, closes lips, gets combative when encouraged to eat/drink. Currently unrealistic to meet estimated needs for wound healing. Will continue with order for oral supplements-provide as accepted and tolerated. Will monitor. The comprehensive care plan for pressure wound, initiated on 3/2/23 and revised on 5/8/23 revealed the resident was readmitted with an unstageable pressure wound to the sacrum due to decreased mobility, cognitive deficits, poor appetite, incontinence and end of life. -The care plan revealed the resident was readmitted with an unstageable pressure injury. The care plan is in contrast with the nursing progress note (see above). On 4/19/23 the care plan was updated with following interventions: Encourage adequate by mouth (po) intake and acceptance of registered dietician's recommendations to aid in wound healing, reposition frequently for comfort throughout shift, utilize pressure relieving devices/adaptive equipment when appropriate to potential pressure areas. The resident uses pressure relieving mattress. -Pressure relieving equipment was not provided until 4/24/23 (five days after the care plan's start date of the intervention). -Repositioning frequently, which did not provide a defined standard of care for the staff to follow. The treatment administration record (TAR) did not include physician recommendations for offloading and or repositioning. -The facility was unable to provide task documentation to evidence the resident was repositioned. -The task ADL-self mobility was reviewed from 4/9/23 to 5/7/23 indicated the resident was turned on average every 7.5 hours per 24 hours within the last 30 days. IV. Staff interviews Certified nurse aide (CNA) #4 was interviewed on 5/9/23 at 10:17 a.m. He said he was new to the unit, but provided care for the resident for a few weeks. The care he provided consisted of ensuring the resident was provided meals, toileted, repositioned and checked on. The CNA said the resident had a small pressure injury and the nurse primarily provided the interventions to treat it. Nurses would place a pad to protect the pressure injury and would apply cream to it, otherwise the CNA did not provide the resident with any other care to the pressure injury. CNA #5 was interviewed on 5/9/23 at 10:27 a.m. She said she worked with the resident since he was admitted to the facility. The care she provided to him changed during his time as a resident. Initially, upon admission the resident was independent and did not require much assistance and the resident was able to use his call light, walk and eat. Once the resident fell and broke his hip he required extensive assistance. Staff had to change him, turn him and assist him with eating. The CNA said the resident had a small pressure injury, the nurse would place a patch to protect the pressure injury and CNA staff would turn and reposition the resident about every two hours. Registered nurse (RN) #2 was interviewed on 5/9/23 at 10:46 a.m. He said he worked with the resident intermittently over the course of his stay. The care he provided to the resident consisted of ensuring medications were administered and ensuring the resident was assisted with eating, toileted, assisted with physical mobility and educated on call light use. The pressure injury developed towards the end of his stay. The pressure injury started when he stayed more in bed. The registered dietitian (RD) was interviewed on 5/9/23 at 11:46 a.m. She said the resident did not trigger for weight loss and the resident was doing well until he declined after the fall on 4/19/23. Treatment was recommended for pressure injuries, however, at the time of the recommendations the resident was no longer swallowing. Therefore, the supplement would not have made a difference because the resident refused at that point. The physical therapy assistant (PTA) was interviewed on 5/9/23 at 12:35 p.m. She said the resident initially was able to reposition himself without assistance from admission until his second fall (occurred on 3/16/23). After the second fall, the resident required one to two person assistance for repositioning. Nurse practitioner (NP) #1 was interviewed on 5/9/23 at approximately 1:30 p.m. NP #1 said he reviewed the resident's labs and the review indicated that skin breakdown was not related to a protein deficiency and the resident did not suffer from end of life skin failure (Kennedy ulcers). NP#1 said the pressure injury developing was avoidable. The director of nursing (DON) was interviewed on 5/9/23 at approximately 3:30 p.m. She said the resident was assessed upon admission for pressure injury risk. However, the resident was not at risk on admission and the only risk factor was nutrition. The resident became at risk after his first fall (occurred on 4/5/23) that led to hospitalization. She said nursing staff should follow the wound care orders and the interventions listed on the resident's care plan. Additionally, staff should reposition the resident and or offload him every two hours to prevent pressure injuries from developing and or worsening. The nursing home administrator (NHA) was interviewed on 5/9/23 at 3:45 p.m. He said there were no updates for interventions from the first fall (occurred on 4/5/23) for pressure injuries. He said there was an opportunity there; repositioning would have been an appropriate intervention to prevent pressure injury from developing and would have promoted healing.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to ensure one (#92) of six residents reviewed for accide...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to ensure one (#92) of six residents reviewed for accidents out of 29 sample residents remained as free from accident hazards as possible. Resident #92, was initially admitted for short term rehabilitation on 2/28/23 with a goal to return home. He was identified as a high fall risk and as a high elopement risk upon admission. The resident had numerous predisposing factors which included: dementia, confusion and poor safety awareness. The facility failed to develop, communicate and implement effective interventions to prevent the resident from: eloping on one occasion and falling seven times within a period of two months. The resident sustained major injuries from two out of seven falls which led to hospitalization. Due to the facility's failures, the resident was sent to the emergency department (ED) for an evaluation which identified the resident sustained an acute hip fracture to the right hip subsequent to a fall on 4/5/23 requiring surgery and hospitalization. The resident was discharged from the hospital on 4/8/23 and returned to the nursing facility. The resident refractured his right hip around the periprosthetic (structure in close relation to an implant), a distal femur fracture (fractures of the thigh bone that occur just above the knee joint) and nondisplaced left superior pubic fracture (a break in one of the bones that make up the pelvis), subsequent to a fall on 4/20/23 (12 days after the resident returned from the initial ED visit to the nursing facility). Subsequently, he declined, developing an unstageable pressure injury (cross-reference F686). The resident was admitted to hospice care and passed away on 5/7/23 (16 days after being readmitted from the ED on 4/21/22). Findings include: I. Facility policies and procedures The Fall Management policy, dated 3/10/23, was provided on 5/8/23 by the nursing home administrator (NHA). The policy read A fall reduction program will be established and maintained, to assess all residents to determine their risk for falls. To be effective, a fall reduction program is characterized by four components: -Fall risk evaluation -Care planning and implementation of interventions -Ongoing evaluation process Quality Assurance Performance Improvement (QAPI) -A commitment by caregivers to make it work. Individualized care plan interventions will be implemented for those residents found to be at high risk for falls. Resident and resident representative will be invited to all care plan meetings. The interventions are to be re-evaluated when a resident falls. II. Resident #92 A. Resident status Resident #92, age [AGE], was admitted on [DATE] and passed away on 5/7/23. According to the May 2023 computerized physician orders (CPO), diagnoses included unspecified dementia, without behavioral disturbance, benign prostatic hyperplasia and muscle weakness. The 3/3/23 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status (BIMS) score five out of 15. The resident required supervision with transfers, walking in the room, dressing, toileting and personal hygiene. He was always continent of bowel and bladder. The fall section revealed the resident did not have a fall in the last six months prior to admission. The prognosis section revealed the resident did not have a condition or chronic disease that may result in a life expectancy of less than six months. The behavior section indicated the resident did not resist the care, he did not have hallucinations, delusions or other types of behaviors. B. Resident observations The resident was observed on 5/3/23 at 3:10 p.m. The resident was laying down in bed on his back with his eyes open. The resident's mattress appeared to be winged on the edges. The resident was non-verbal, however, he would emit sound to indicate pain and or attempt to communicate. A fall mat was observed under his bed (the fall mat protruded approximately one foot from the edge of the left side of the bed upon entry and obstructed the entryway to the residents room). C. Representative interview The resident's wife was a resident at the facility and resided in the same room as Resident #92. The resident's wife was interviewed on 5/3/23 at 3:15 p.m. She said her husband had become bed ridden and was awaiting his last days since he has fallen so many times and injured himself. The resident has declined that he was unable to speak, eat and was no longer who he once was since he was first admitted . She said the facility did not do much to prevent his falls. The nursing staff at the facility mostly provided education on call light use. The resident's wife said she asked staff to raise the guard rails on the side of the bed to prevent him from getting out of bed but nursing staff refused. The resident's wife said they barely checked on him (every four to six hours) throughout the day and night and they mostly relied on the resident to use his call light if he needed something, which he would not remember to do. Furthermore, the resident's wife said she would not be able to use the call light for him because she was unable to monitor the resident all the time, especially when she was asleep. The facility gave him a urinal and told him to use it, however, he did not want to use the urinal. The facility tried to do more after his last fall on 4/19/23. The facility obtained a winged mattress and put a fall mat on the floor, however, the mat did not help because it was under the bed and was a tripping hazard to get into the bathroom or even to try and open the room door. The resident's wife said she almost tripped on it a few times. Even with everything the facility tried to do, it was too late. Resident #92 was admitted to hospice and awaited to pass after 4/19/23. The last thing the facility offered the resident's wife was to transfer him to a secured unit away from her. She said she did not know how being locked up in a different unit was going to do anything for him since he just laid in bed all day. She said she questioned why the facility wanted to separate the resident and his wife during his final days. D. Record review The resident was assessed for wandering upon admission on [DATE]. The wandering assessment revealed the resident was at an increased risk for wandering outside the facility. The care plan for elopement, initiated on 2/28/23 and revised on 4/9/23, revealed the resident had potential for elopement risk/wandering due to decline in cognition related to dementia diagnosis. Interventions included: Identify pattern of wandering: Is wandering purposeful, aimless, or escapist? Is the resident looking for something? The resident was wandering to look for his wife and asked for transportation to go home. Intervene as appropriate; distract the resident from wandering by offering pleasant diversions, structured activities, food, conversation, television, book; provide structured activities: toileting, walking inside and outside, reorientation strategies including signs, pictures and memory boxes. The care plan for elopement prevention, initiated on 2/28/23 and revised on 3/21/23, revealed the resident required placement on a secure neighborhood due to elopement attempts. Interventions included: Resident will be accompanied when going off of the unit/neighborhood and staff to monitor safety of exit seeking by redirecting away from doors, engage in meaningful activity. -The facility failed to maintain interventions listed for elopement prevention as the resident was able to elope out of the building on 3/3/23 (see below). The resident was assessed for fall risk on several occasions since 2/28/23. Specifically, he was assessed on 2/28/23, 3/3/23, 3/16/23, 3/29/23, and 4/21/23. He consistently scored high risk for falls. The care plan for activities of daily living (ADLs), initiated on 3/2/23 and revised on 5/8/23, revealed that the resident had potential for self care related deficit due to unsteady and or shuffling gait. Interventions included to provide assistance with bed mobility, bathing, and toileting. Additionally, the resident required the use of a walker for mobility. The care plan for physical mobility initiated on 3/2/23 and revised on 5/8/23, revealed that the resident was weight bearing and was able to ambulate with assistance. The care plan for falls, initiated upon admission on [DATE] and revised on 5/8/23, revealed the resident was at risk for falls due to confusion , deconditioning, gait/balance problems, history of falls, poor communication/comprehension, unaware of safety needs ,hearing problems and wandering. Interventions included: to make sure call light was within the reach and encourage resident to use it, educate the resident/family/caregivers about safety reminders and what to do if a fall occurs, encourage rest periods when signs of fatigue are noted, encourage the resident to participate in activities that promote exercise, physical activity for strengthening and improved mobility, ensure adequate lighting and visual aids are in place on admission, assess for communication needs as indicated, ensure appropriate positioning in center of bed, provide assistance with repositioning as indicated, ensure the resident is wearing appropriate footwear when ambulating or mobilizing in wheelchair, physical therapy (PT) to evaluate and treat as ordered or as needed (PRN). Intervention added on 3/26/23 (after fall #3, see below); staff to check on the resident frequently at night for toileting needs to help decrease risk for falls. Intervention added on 3/27/23 (after fall #4, see below); encourage the resident to use the urinal to void and call for assistance to help decrease risk for falls. Intervention added for a sensor light in the room (sensor triggered night light). Intervention added on 4/4/23 (after fall #5, see below); remove extra layer of sheets on wheelchair cushion prior to assisting resident to wheelchair as needed. Staff to ensure wheelchair brakes are on during transfers to help decrease his risks for falls. Intervention added on 4/17/23 (after fall #6, see below); review information on past falls and attempt to determine the cause of falls. Record possible root causes, and remove any potential causes if possible. Educate resident/family/caregivers/integrated multi-disciplinary team (IDT) as to causes, per IDT review resident to move to a bigger room. Intervention added on 4/19/23 (after fall #7, see below) to review medications and order labs as needed. Intervention to place fall mat at bedside as needed. -There were no interventions added to the care plan for the resident after his fall #1, #2, #4 and #6 (that resulted in a hip fracture). Interventions were added 12 days after fall #6. -Interventions that were added were not effective such as education due to poor memory and dementia. -The resident required supervision assistance from staff with his activities of daily living and often the interventions added (see below) after the resident fell were to provide Resident #92 with education, redirection and encouragement. Interventions were not defined, verbiage used such as frequently were subjective to staff and did not specify clear direction to ensure the resident's safety was maintained to prevent falls. 1. Elopement Incident on 3/3/23 (within 72 hours of admission) The incident report dated 3/3/23, revealed Resident #92 eloped out of the facility on 3/3/23 around 3:10 p.m. The resident was found on the west side of the building, exited through the back door. The resident was brought back inside. The resident remained confused, looking for his wife who is in the hospital. Consent obtained from the resident's wife to place resident in the dementia unit due to wandering and exit seeking behavior. 2. Fall #1 on 3/3/23 The incident report dated 3/3/23, revealed Resident #92 sustained a fall on 3/3/23 around 3:39 p.m. The resident was observed tripping over cement barrier on west side of the building related to confusion looking for his spouse. The resident was assisted back to the facility by four staff members and assisted to the memory unit, footwear evaluated. Predisposing factors for the fall were listed as hearing impairment and wandering. No injuries observed at the time of the incident. The IDT review, dated 3/9/23 (six days after the elopement and fall#1) revealed resident sustained an unwitnessed fall on 3/9/23, the root cause of the fall was identified as resident noted with unsteady gait, poor safety awareness, noted outside on uneven ground. Interventions included resident was assisted to locked unit 5, footwear assessed for proper footwear. Treatment required included neurological checks (a series of questions and tests to check brain, spinal cord, and nerve function) for the next 72 hours. -The facility was unable to provide documentation to evidence the neurological checks and vitals were completed after the fall; as indicated in the risk management review note under treatment required (see above). -The physician was notified and no response was documented, no further orders were given. -The resident's care plan was not updated with any new interventions to prevent resident from falling. 3. Fall #2 on 3/16/23 The incident report dated 3/16/23, revealed Resident #92 sustained a fall on 3/16/23. Resident #92 was found kneeling on the floor holding on to his wheelchair, walker overturned on the floor, wife at side. Resident stated he needed to pee. Predisposing factors were identified as confused, gait imbalance, identified as high risk for falls, ambulating without assistance, on the way to the bathroom and using a walker. Immediate action taken revealed registered nurse (RN) assessed, assisted back into wheelchair, urinal given and demonstrated on use. After voiding, grippy socks put on and with stand by assist, walker was utilized to ambulate back to bed. Instructed resident to call for assistance and to use the urinal for urination, verbalized understanding. Encouraged spouse to call for staff assist as needed. The IDT review, dated 3/23/23 revealed resident sustained a witnessed fall on 3/16/23, the root cause of the fall was identified as poor safety awareness, unsteady gait/dementia, says he had to pee. Interventions included encourage the resident to use the urinal to void, call for assistance for needs. -The resident's care plan was not updated with any new interventions to prevent resident from falling. -The physician was notified. -The facility was unable to provide documentation to evidence the nursing evaluation occurred post fall for neuro checks and vitals. 4. Fall #3 on 3/26/23 The incident report dated 3/26/23, revealed Resident #92 sustained a fall on 3/26/23 around midnight. A certified nurse aide (CNA) advised the RN that during rounds the resident was observed on the floor between the bed and the bedside table. The resident's wife stated she believes he was attempting to stand up to use his urinal but unsure on how the resident fell. Immediate actions taken revealed resident was assessed by the nurse, and a set of vital signs were obtained. RN completed the initial RN assessment and the CNA assisted with getting the resident back in bed. Neurological checks were started on the resident and the provider was notified. No injuries were observed at the time of the incident. Predisposing factors were identified as poor lighting, gait imbalance, hearing impairment, incontinent and ambulating without assistance. -The incident report did not mention any other immediate interventions to prevent the resident from falling. The IDT review, dated 4/3/23 revealed resident sustained an unwitnessed fall on 3/26/23, the root cause of the fall was identified as poor safety awareness. Interventions included staff to check on resident periodically at night for unmet needs, toileting, to help decrease risk for falls. -The IDT review did not define periodical checks, which was subjective to staff and did not specify clear direction to ensure the resident's safety was maintained to prevent falls. -The resident's care plan was updated with the following interventions: staff to check on the resident frequently at night for toileting needs to help decrease risk for falls. -Frequent checks were subjective to staff and did not specify clear direction to ensure the resident's safety was maintained to prevent falls. -No additional interventions were added to keep the resident from falling besides frequency of rounding. -The physician was notified with no response documented, no further orders given. -The facility was unable to provide documentation to evidence the nursing evaluation occurred post fall for neurological checks and vitals. 5. Fall #4 on 3/27/23 (second fall in 26 hours) The incident report dated 3/27/23, revealed Resident #92 sustained a fall on 3/27/23 at 1:34 a.m. (this was his second fall in 26 hours). Resident assessed by RN, no injuries noted. Resident present with confusion due to dementia. MD (medical doctor) to review medication and staff to encourage toileting before bed time. The resident was unable to give a description. No injuries observed at time of incident. The resident reported no pain. Predisposing factors were identified as poor lighting, impaired memory, poor safety awareness, hearing impairment, fall in the past 30 days, incontinent, poor impulse control and high risk for falls. -The incident report did not include any immediate interventions that were put in place to prevent any further falls. The IDT review, dated 3/28/23 noted as a late entry by administration, revealed the resident sustained an unwitnessed fall on 3/27/23. The root cause of the fall was identified as poor safety awareness. Confusion due to dementia. No treatment was required. Interventions included the medical Doctor (MD) to review medications. Staff encouraged to toilet resident before bed. -The IDT review did not address the fact that the resident was confused, had poor impulse control, impaired memory and poor lighting to be able to see clearly and utilize the urinal and or call light. -The resident's care plan was not updated with any specific interventions based on the cause of fall. -The facility was unable to provide documentation to evidence the nursing evaluation occurred post fall for neurological checks and vitals. 6. Fall #5 on 4/4/23 The incident report dated 4/4/23, revealed Resident #92 sustained a fall on 4/4/23 at 1:13 p.m. RN alerted that the resident was on the floor. RN observed the resident on his buttocks between his bed and the wheelchair. The resident apparently landed on his buttocks and right elbow. Initially the resident complained of slight pain to his right elbow. Five minutes later the resident denied any pain. Range of motion adequate in all extremities. Vital signs taken were stable. No redness, bleeding or open skin involved. The resident's wife was in the room when the incident occurred. Immediate interventions included the resident was assisted back into the wheelchair. Therapy to screen, evaluate and treat as indicated. The resident presents with poor safety awareness due to dementia. Resident's wife reported that the resident slid to the floor. The resident noted with extra layer of sheets on his wheelchair cushion. Fall consistent with the resident sliding to the floor due to an extra layer of sheet on his wheelchair. Extra layer of sheet removed. Predisposing factors were identified as poor lighting, impaired memory, poor safety awareness, hearing impairment, fall in the past 30 days, ambulating without assistance and on the way to the bathroom. Other information section revealed the resident was confused, hearing impaired with unsteady gait, despite repeated warnings, he kept trying to go to the bathroom by himself. The IDT review, dated 4/4/23 noted as a late entry by administration, revealed the resident sustained a witnessed fall on 4/4/23. The root cause of the fall was identified as poor safety awareness due to dementia. Extra layers of sheet on his wheelchair.No treatment was required and no injuries were observed at the time of the incident. Interventions included extra sheets removed from wheelchair. Therapy to screen, evaluate and treat as indicated. A referral was made to the MD for further review. -The documentation was incomplete and did not include whether the MD was notified of the event. -The facility was unable to provide documentation to evidence the nursing evaluation occurred post fall for neurological checks and vitals. 7. Fall #6 on 4/5/23 (second fall within 24 hours) The incident report dated 4/4/23, revealed Resident #92 sustained a fall on 4/5/23 at 1:14 p.m. (this was his second fall 24 hours) RN answered the call light and observed the resident on the floor between his walker, bedside table and his wife's bed. He fell again per wife. Sustained a cut on the back of his left hand, dorsal (back) surface. The resident complained of right hip pain. Range of motion to upper and lower extremities adequate. Vital signs taken. Alert but confused. Moaning in pain and touching his right hip. Immediate interventions included give pain medication and sent out to hospital. Predisposing factors were identified as confused, impaired memory, hearing impairment, fall in the past 30 days, identified as high risk for falls and ambulating without assistance. Other information section revealed the resident was in the presence of his wife this afternoon. The resident did not use his call light and probably got confused and forgot. -The IDT review was not completed for this incident. -The facility was unable to provide documentation to evidence the nursing evaluation occurred post fall for neurological checks and vitals. -The resident's care plan was not updated with any specific interventions based on the cause of fall. The hospital documentation revealed the resident sustained an acute right femoral fracture which required intramedullary nail placement surgery (surgery to repair a broken bone and keep it stable by placing a permanent nail or rod into the center of the bone.) The resident was discharged from the ED on 4/8/23 and returned to the facility. The skilled nursing progress note dated 4/16/23 revealed the resident had right hip surgery on 4/6/2023 and had noticeable cognitive decline after the surgery. 8. Fall #7 on 4/19/23 The incident report dated 4/19/23 revealed that Resident #92 sustained another fall on 4/19/23 around 8:00 p.m. During CNA rounding, the CNA informed the nurse that the resident was observed on the floor. Upon entry, the resident was on the floor in a fetal position grimacing in pain. The resident's wife was unsure how the resident fell, she was asleep and heard the resident fall. RN completed an RN assessment, resident assisted with toileting and the resident was placed back in bed. The resident stated he was attempting to walk to the restroom when he fell. The immediate action taken revealed the resident was given as needed (PRN) oxycodone 5 mg (pain medication) and repositioned the right lower extremity with a pillow under the knee. The resident presented with poor safety awareness, confused and present with poor judgment regarding functional limitation. Neurological checks initiated. MD notified and x-ray ordered. Resident encouraged to use call light, frequent checks initiated by staff. Therapy to screen and evaluate plan of care as indicated. Predisposing factors were identified as poor lighting, confused, gait imbalance, impaired memory, pain, restlessness, recent change in ability to transfer/ambulate, hearing impairment, fall in the past 30 days, identified as high risk for falls, poor impulse control, weakness, poor safety awareness, recent room change and ambulating without assistance. The IDT note dated 4/21/23 noted as a late entry by administration, revealed the resident sustained an unwitnessed fall on 4/20/23, in contrast with the correct event date of 4/19/23. The root cause of the fall was identified as poor safety awareness due to dementia, lack of knowledge regarding functional limitations, attempting to ambulate without using call light for assistance, x-ray treatment required and ordered. Interventions included placement to the dementia unit due to confusion, frequent checks initiated, therapy to screen for a toileting plan. -The IDT note was incomplete; the MD notification had no documented response provided. The nursing note dated 4/20/23 revealed X-rays taken on resident's right hip and knee. Unofficial results show fracture. Provider notified and ordered to send the resident out to the hospital for evaluation and treatment. Report called to hospital. The follow up note dated 4/20/23, completed by nurse practitioner (NP) #1 revealed, The (patient) is seen for a reported fall to which he apparently was up, lost his footing, and slammed onto his right lower extremity directly to knee. The patient has significant pain to palpation of his knee. It is rather edematous (swelling caused by excess fluid in body tissues), painful, mild crepitus (crackling or grating sound caused by bones rubbing against each other), mild deformity. It is reasonable to consider the outcomes of residents with cognitive deficits that have multiple falls with injuries such as this resident and we will provide and aid in facilitation of regaining his strength and healing but ultimately concerned of a pending global decline. The hospital encounter notes dated 4/20/23 revealed, Varus angulation (excessive inward angulation of the distal segment of a bone or joint) across the fixation site (previous surgery site) appears to be new and likely represents an acute injury. 2. Acute periprosthetic fracture (fractures that occur in association with an orthopedic implant) of the distal right femur at the level of the distal interlocking screw. 3. Acute nondisplaced fracture of the left superior pubic ramus(a break in one of the bones of the pelvis). The nursing note dated 4/22/23 revealed, The resident returned from the hospital and continues on observation with new fracture to upper right thigh and hip. Immobilizer in place to right leg. A nursing progress note dated 5/7/23 revealed in part, Physician pronounced death of resident at 8:07 a.m. on May 7, 2023. Time of death was 03:40 a.m. Resident's condition had been declining for several weeks after 2 falls with many fractures. Resident had a rapid decline overnight and death was not unexpected. III. Staff interviews CNA #4 was interviewed on 5/9/23 at 10:17 a.m. He said he was new to the unit, but provided care for the resident for a few weeks. The care he provided consisted of ensuring the resident was provided meals, was toileted, repositioned and checked on. The resident never used the call light while he provided care for him. During the time CNA #4 provided care to the resident, the resident fell and then was hospitalized . After the fall, the resident did not eat anymore and stayed in bed. CNA #4 said he was not aware of any fall interventions due to the resident being on end of life care and was on his way to pass. CNA #5 was interviewed on 5/9/23 at 10:27 a.m. She said she worked with the resident since he was admitted to the facility. The care she provided to him changed during his time as a resident. Initially, upon admission the resident was independent and did not require much assistance and the resident was able to use his call light, walk and eat. Once the resident fell and broke his hip he required extensive assistance. Staff had to change him, turn him and assist him with eating. The resident wandered at times because he would try to look for his wife. The interventions put in place to prevent the resident from wandering were to walk with staff assistance back to the room and two hour checks; the checks were not documented. The resident was at risk for falls and he had two interventions in place which included keeping an eye on him and ask him if he needed to use the restroom. The resident was not on a toileting program and although he was always educated on call light use, he would never remember to use it but his wife would use it for him as much as she could. RN #2 was interviewed on 5/9/23 at 10:46 a.m. He said he worked with the resident intermittently over the course of his stay. The care he provided to the resident consisted of ensuring medications were administered and ensuring the resident was assisted with meals, toileted, assisted with physical mobility and educated on call light use. The resident hardly used the call light but his wife used it for him. The resident was at risk for wandering and he was placed on a one-to-one with staff (according to the director of nursing the resident was within line of sight) to prevent him from attempting to elope. Interventions put in place to prevent falls included ensuring the call light was in reach and checking in as often as possible between 10 to 15 minutes. The resident's wife was educated to use the call light anytime the resident got up. The resident did have dementia before the fall, but after the fall he was unable to comprehend the use of call light for help. After the resident fell the first time, staff hoped he was going to recover, after the second fall the physician notified staff that the resident was not going to survive. The falls were due to the resident's dementia and he did not follow or comprehend the plan of care for him such as call light use and he overall had poor safety awareness. The physical therapy assistant (PTA) was interviewed on 5/9/23 at 12:35 p.m. She said the resident's cognition was a little difficult to work with. At first the resident was admitted to rehabilitation to get him back to where he was. The resident was hard of hearing but was pleasant and nice. The resident used a walker to walk and a needed staff stand by assistance to get in and out of bed. He was modified to independent or staff to be close stand by; he would go to the bathroom on his own. A few days after admission he wandered off and fell because he was looking for his wife. The resident was supposed to be checked on frequently, however the PTA was uncertain at what intervals. Subsequently, he had a few falls and declined cognitively and functionally after each fall. The PTA had to increase safety cueing and visual scanning due to the resident's poor carry over of education, cognition and unsteady gait. The interventions recommended by the PTA included his bed in the lowest position, decreased clutter in his room, education to wife and safe walks to the bathroom with staff. The PTA did not recommend the fall mat because of the potential of the resident tripping due to unsteady balance/gait. The resident participated in the exercise program but was not evaluated again after each fall only when he broke his hip he was evaluated. The PTA said after he fell and broke his hip he sustained another fall which led to his overall decline.The resident's numerous falls contributed to his admission to hospice care due to high pain and his impacted ability to do anything and it was excruciating for him to get out of bed. NP #1 was interviewed on 5/9/23 at approximately 1:30 p.m. NP #1 said areas of opportunity existed related to fall prevention. Interventions could have been in place such as placement on the memory care unit and toileting interventions by staff. The NP acknowledged the falls the resident experienced did contribute to the overall decline in function. The director of nursing (DON) was interviewed on 5/9/23 at approximately 3:30 p.m. She said the resident was assessed upon admission for both fall risk and elopement risk.[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to honor the preference of one (#65) out five reviewed for choi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to honor the preference of one (#65) out five reviewed for choices out of 29 sample residents. Specifically, the facility failed to administer a Parkinson's medication at the scheduled time per the Resident #65's request. Finding include: I. Professional reference [NAME], M. Delayed Administration and Contraindicated Drugs Place hospitalized Parkinson's Disease Patients at Risk. A Peer Reviewed Journal for Managed Care and Hospital Formulary Management. 2018 Jan; 43(1) 10-11, 39. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5737245/ retrieved on 5/10/23. It read in pertinent part, Patients with Parkinson's disease require strict adherence to an individualized, timed medication regimen of antiparkinsonian agents. Dosing intervals are specific to each individual patient because of the complexity of the disease. Delaying medications by more than one hour, for example, can cause patients with Parkinson's disease to experience worsening tremors, increased rigidity, loss of balance, confusion, agitation and difficulty communicating. II. Resident #65 A. Resident status Resident #65, age [AGE], was admitted on [DATE]. According to the May 2023 computerized physician orders (CPO), the diagnoses included Alzheimers and Parkinson's disease. The 3/21/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision with set up for bed mobility, transfers, dressing, toileting, personal hygiene and was independent with eating. B. Resident interview Resident #65 was interviewed on 5/3/23 at 2:56 p.m. He said that he has been getting his Parkinson's medications late, they were not being administered at the scheduled time. He said when he gets his Parkinson's medications late his Parkinson's symptoms become worse. C. Record review The activities of daily living (ADL), initiated 10/29/19 revised on 7/16/21, indicated that the resident had a self care performance deficit related to Parkinson's . Interventions included using a call bell for assistance, monitor, document and report any changes and physical therapy/occupational therapy per physician orders. The neurological function care plan, initiated on 10/14/20 revised on 1/6/21, indicated alteration in neurological status related to Parkinson's . Interventions included adjusting diet to accommodate chewing, swallowing and eating issues, cueing, reorientation as needed, monitor/document/report signs and symptoms of tremors, rigidity, dizziness, changes in level of consciousness. -A comprehensive review of the care plan revealed no person centered interventions for administration of Parkinson's medications. Physician orders revealed: -Sinemet 25/250 mg (milligrams) one tablet by mouth once daily at 5:00 p.m. for Parkinson's disease. -Sinemet 25/100 mg one tablet by mouth three times daily at 5:00 a.m., 1:00 p.m. and 9:00 p.m. for Parkinson's disease. -Mirapex 0.125 mg one tablet by mouth once daily for Parkinson's disease. The May 2023 medication administration record and (MAR) revealed an order for the resident to receive Parkinson's medications on time as scheduled. A time stamped review of the 5/1-5/8/23 MAR revealed: -5/1/23 Sinemet 25/100 mg scheduled at 5:00 a.m., given at 5:45 a.m. -5/3/23 Mirapex 0.125 mg scheduled at 8:00 p.m., given at 9:13 p.m. -5/7/23 Sinemet 25/100 mg scheduled at 5:00 a.m., given at 6:02 a.m. III. Staff interviews Registered nurse (RN) #3 was interviewed on 5/9/23 at 12:15 p.m. She said Parkinson's medications were time sensitive and should be given as close to the scheduled time as possible. She said the medication should be no later than a half an hour after the scheduled time. The director of nursing (DON) was interviewed on 5/9/23 at 4:00 p.m. She said Parkinson's medications need to be given on time at the scheduled time. The nursing home administrator (NHA) was interviewed on 5/9/23 at 4:00 p.m. He said the MAR had an order to give Resident #65's Parkinson's medications at the scheduled time, as requested by the resident. He acknowledged when Resident #65 did not receive his Parkinson's medications at the scheduled time, as per his request, that the resident's choice was not being honored.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to ensure that activities of daily living (ADL) for depe...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to ensure that activities of daily living (ADL) for dependent residents were provided for one (#27) of five out of 29 sample residents. Specifically, the facility failed to provide eating assistance for a dependent resident who required extensive assistance with eating. Findings include: I. Facility policy and procedure The Activities of Daily Living (ADL's) policy and procedure, reviewed 2018, and provided by the nursing home administrator (NHA) on 5/9/23 at 1:13 p.m. It revealed in pertinent part, Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming and personal and oral hygiene. Appropriate care and services will be provided for residents who are unable to carry out ADL's independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with: a. Hygiene (bathing,dressing, grooming, and oral care); b. Mobility (transfer and ambulation, including walking); c. elimination (toileting); d. Dining (meals and snacks); and e. Communication (speech, language and any functional communication systems). II. Resident #27 A. Resident status Resident #27, age [AGE], was admitted on [DATE]. According to the May 2023 computerized physician orders (CPO), the diagnoses included vascular dementia and severe protein calorie malnutrition. The 2/28/23 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with severe impairment in short and long term memory and severe impairment in making decisions regarding tasks of daily life. She required extensive assistance of one person with bed mobility, transfers, dressing, eating, toileting and personal hygiene. B. Observations On 5/8/23, during a continuous lunch time observation starting at 11:20 a.m. and ending at 12:30 p.m. Resident #27 was observed sitting in the main dining room in a wheelchair at a table with other residents. -At 11:20 a.m. Resident #27 had a plate with a scoop of a ground green vegetable and a scoop of ground lasagna. Resident #27 was offered a cup of iced tea (approximately 240 milliliters) and a coffee cup of unidentified beverage. Resident #27 was observed attempted to feed herself with a fork and drinking out of iced tea glass. Staff were not observed assisting the resident with eating. -At 12:00 p.m. Resident #27 was observed pushing the plate away. Resident #27 had eaten 40% of a scoop of lasagna and drank 100 milliliters (mls) of iced tea. An unidentified staff member was observed walking up to the resident and offering a spoon of lasagna, putting the spoon down and walking away from the resident. -At 12:30 p.m. Resident #27 was observed sitting at table alone with the remainder of untouched foot on table. Resident #27 was assisted to the unit by an unidentified staff member. No further observations were seen of staff attempting to assist resident with meal. The resident was not asked if she wanted anything additional to eat. C. Record review The ADL care plan, initiated on 8/22/18 and revised on 3/6/23, indicated a self care performance deficit related to dementia. Interventions for eating included the resident required assistance with eating in the family dining room on the unit for decreased stimulation. III. Staff interviews Certified nurse assistant (CNA) #2 was interviewed on 5/9/23 at 12:15 p.m. He said Resident #27 should be assisted one-on-one with every meal because the resident would not remember to eat on her own. Registered nurse (RN) #2 was interviewed on 5/9/23 at 10:00 a.m. He said Resident #27 required staff assistance with every meal and required a lot of cueing to remember to keep eating. He said the resident was assisted to the main dining room at lunch time because of short staffing they were not able to accommodate resident eating assistance in the unit dining room. The registered dietitian (RD) was interviewed on 5/9/23 at 11:45 a.m. She said Resident #27 required staff to assist with eating meals as the resident would not remember to eat. She said assistance should be provided with every meal. The director of nursing (DON) was interviewed on 5/9/23 at 4:20 p.m. She said that Resident #27 required staff assistance with meals which was done in the unit family dining room. She said the resident was not on a restorative program for eating.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#29) out of six residents out of 29 sample residents r...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#29) out of six residents out of 29 sample residents received treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan. Specifically, the facility failed to check Resident #29's blood pressure before administering medication according to the provider's orders. Findings include: I. Facility policy The Medication Administration policy, revised 11/26/19, was provided by the social services quality mentor on 5/9/23 at 12:57 p.m. It revealed in pertinent part: Medications are administered in accordance with written orders of the attending physician or physician extender. If a dose is inconsistent with the resident's age and condition or a medication order is inconsistent with the resident's current diagnosis or condition, contact the physician for clarification prior to the administration of the medication. Document the interaction with the physician in the nursing progress notes and elsewhere in the medical record, as appropriate. If applicable, and or prescribed, take vital signs or tests prior to administration of the dose, pulse with Digoxin, blood pressure with anti-hypertensive. II. Resident status Resident #29, age [AGE], was admitted on [DATE]. According to the May 2023 computerized physician order (CPO), the diagnoses include type two diabetes mellitus with diabetic neuropathy (damage to the peripheral nervous system), primary hypertension, hypertensive retinopathy (retinal vascular damage due to hypertension), heart failure and pulmonary hypertension. The 4/23/23 minimum data set (MDS) assessment revealed the resident had no cognitive impairment with a brief interview for a mental status score of 14 out of 15. She required limited assistance with one person for transfers, dressing, toileting and personal hygiene. III. Observation and resident interview On 5/9/23 at 10:17 a.m. Resident #29 came out of her room and told licensed practical nurse (LPN) #1 she had not had her blood pressure checked before receiving her blood pressure medication. The nurse told the resident that he forgot to take it. He told the resident that he did not have any blood pressure equipment available at that moment but he would follow up with her or have a certified nurse aide (CNA) come to record it. The resident asked when she could expect that to take place and the nurse said he did not know because he was very busy at the moment. Resident #29 was interviewed on 5/9/23 at 10:20 a.m. She said she was concerned she did not have her blood pressure taken before having her medications administered. She said that she had been taking Spironolactone 75 milligrams (mg) since 2021. The resident said she did not want to be harmed due to not taking her medications as ordered. IV. Record review The May 2023 CPO physician orders revealed: Spironolactone Tablet 75mg (milligrams) once a day for hypertension, hold medication if systolic blood pressure is below 100, start on 10/9/21. Last blood pressure reading recorded in the resident's medical record was on 4/22/23 at 12:21 p.m. 124/92, sitting, left arm. The medication administration record showed the resident received Spironolactone 75 mg six times between 5/1/23-5/9/23. On 5/2/23 and 5/4/23 the resident refused the medication and 5/7/23 the resident was unavailable. V. Interviews Licensed practical nurse (LPN) #1 for Resident #29 was interviewed on 5/9/23 at 10:40 a.m. He said that the resident did not have her blood pressure taken before having her medications administered. He said that the CNAs were responsible for recording vitals and reporting them to the nurses; but when he was able to obtain the blood pressure he would record it. LPN#1 said that some hypertension medications required a blood pressure before administering but Resident #29's medication did not require a blood pressure before administration. He said if a blood pressure was required for medication administration, there would be directions indicated in the CPO. -However, according to the order the resident's blood pressure was to be checked before administration of the Spironolactone medication. The director of nursing (DON) was interviewed on 5/9/23 at 3:22 p.m. She said all medications administered to residents needed to be verified by the nurse before administration. She said that residents could experience unsafe side effects if medications were not administered according to physicians orders. She said she would follow up with nursing staff and provide education to ensure physicians orders were followed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to ensure two (#65 and #79) of five out of 29 sample res...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to ensure two (#65 and #79) of five out of 29 sample residents were provided respiratory care consistent with professional standards of practice. Specifically, the facility failed to ensure Resident #65 and #79 nasal cannula and extension oxygen tubing were dated and labeled appropriately which indicated when nasal cannula and extension tubing was changed. Findings include: I. Facility policy and procedure The Oxygen policy and procedure, initiated 4/14/23, and provided by the nursing home administrator (NHA) on 5/9/23 at 12:57 p.m. It read in pertinent part, Oxygen is administered and stored to residents who need it, consistent with professional standards of practice, comprehensive person-centered care plans, and the resident's goals and preferences. Infection control measures include: a. Cleaning equipment filters weekly; b. Change oxygen tubing and mask/cannula weekly and as needed if it becomes soiled or contaminated.; c. Change the humidifier bottle when empty; d. If applicable, change nebulizer tubing and delivery devices weekly and as needed if it becomes visibly soiled or contaminated; e. Keep delivery devices covered in plastic bag when not in use. II. Resident #65 A. Resident status Resident #65, age [AGE], was admitted on [DATE]. According to the May 2023 computerized physician orders (CPO), the diagnoses included Alzheimers and Parkinson's disease. The 3/21/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score (BIMS) of 15 out of 15. He required supervision with set up for bed mobility, transfers, dressing, toileting, personal hygiene and was independent with eating. It indicated he was oxygen dependent. B. Observations On 5/3/23 at 10:18 a.m. Resident #65 was observed sitting in his chair wearing oxygen via nasal cannula with a green extension tubing connected to the oxygen concentrator. The green extension tubing was coiled up and lying on the floor next to the resident's chair. No labeling of date was noted on nasal cannula tubing or the green oxygen extension tubing. A black microfiber bag was not observed on the concentrator that was used to store unused tubing to keep it off the floor (see orders below). On 5/9/23 at 11:00 a.m. Resident #65 was observed sitting in his chair wearing oxygen via nasal cannula with a green extension tubing connected to the oxygen concentrator. The green extension tubing was coiled up and lying on the floor next to the resident's chair. No labeling of date was observed on nasal cannula tubing or the green oxygen extension tubing. A black microfiber bag was not observed on the concentrator. C. Record review The oxygen therapy care plan, initiated on 10/29/19 revised on 10/14/2020, indicated resident was on oxygen related to chronic obstructive pulmonary disease (COPD) and respiratory failure. Interventions included keeping oxygen tubing instead black microfiber bags for infection control, assist with ambulation, monitor for signs and symptoms of respiratory distress, oxygen to be administered via nasal cannula, staff to maintain o2 (oxygen) tubing bags and replace monthly with dates, remind resident to use bags when caring for oxygen tubing. The May 2023 CPO documented: -Physician order oxygen at 3 liters via nasal cannula related to COPD, ordered 12/16/2020. -Change oxygen tubing on the concentrator (long tubing) and portable oxygen tanks weekly and label with date, ordered 7/7/22. -Change black microfiber oxygen tubing storage bag on concentrator and portable once a month on the night shift and label with date changed, ordered 7/28/22. III. Resident #79 A. Resident status Resident #79, age [AGE], was admitted on [DATE]. According to the May 2023 CPO the diagnoses included Alzheimers and COPD. The 3/17/23 MDS assessment revealed the resident was cognitively intact with a BIMS of 15 out of 15. She required supervision with set up for bed mobility, transfers, dressing, eating, toileting and personal hygiene. It indicated that she was oxygen dependent prior and during her stay at the facility. B. Observations On 5/3/23 at 11:25 a.m. Resident #79 was observed sitting on the edge of her bed wearing a nasal cannula with green extension tubing lying on ground and hooked into an empty humidified container connected onto oxygen concentrator. No labeling of date was observed on nasal cannula or green extension tubing. On 5/9/23 at 10:30 a.m. Resident #79 was observed sitting in bed wearing a nasal cannula with green extension tubing connected to a humidifier container containing water and connected to the oxygen concentrator. No labeling of nasal tubing or green oxygen tubing was observed. C. Record review The oxygen care plan, initiated on 3/15/23 revised on 8/29/23, indicated that she was on oxygen therapy related to COPD. Interventions included assistance with ambulation, give medications as prescribed and monitor side effects, monitor for signs of respiratory distress, oxygen via nasal cannula at 4 liters per nasal cannula. -A comprehensive review of the care plan did not reveal interventions for the care and maintenance of nasal cannula, extension tubing or humidified container. The May 2023 CPO revealed a physician order for oxygen at 4 liters via nasal cannula, ordered 3/26/23. IV. Staff interviews Registered nurse #3 was interviewed on 5/9/23 at 10:30 a.m. She said oxygen tubing was changed out weekly on Fridays by night staff and should be dated. She said excess tubing should be kept off the floor and placed in a storage or plastic bag. The director of nursing (DON) was interviewed on 5/9/23 at 4:30 p.m. She said oxygen tubing was changed on Thursdays by the night shift staff and monthly by the respiratory company. She said oxygen tubing should be dated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide trauma informed care in order to eliminate or mitigate tri...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide trauma informed care in order to eliminate or mitigate triggers for one (#22) of five out of 29 sample residents. Specifically, the facility failed to identify triggers for Resident #22 post traumatic stress disorder. Findings include: I. Facility policy and procedure The Trauma-Informed and Culturally Competent Care policy, undated, was provided by the nursing home administrator (NHA) on 5/8/23. The policy documented in pertinent part: Purpose of the policy was to guide staff in providing care that is culturally competent and trauma-informed in accordance with professional standards of practice. -To address the needs of trauma survivors by minimizing triggers and/or re-traumatization. Preparation -All staff are provided in-service training about trauma and trauma-informed care in the context of the healthcare setting -Nursing staff are trained on trauma screening and assessment tools Resident screening -Perform universal screening of residents of possible exposure to traumatic events. -Utilize screening tools and methods that are facility-approved; -Utilize initial screening to identify the need for further assessment and care. Resident assessment -Assessment involves an in-depth process of evaluating the presence of symptoms, their relationship to trauma, as well as the identification of triggers; -Use assessment tools that are facility-approved and specific to the resident population; Resident care planning -Develop individualized care plans that address past trauma in collaboration with the resident and family; -Identify and decrease exposure between past trauma that may re-traumatize the resident; -Recognize the relationship between past trauma and current health concerns (anxiety, depression); -Develop individualized care plans that incorporate language needs, cultural preferences, norms, and values. II. Resident #22 A. Resident status Resident #22, age [AGE], was admitted on [DATE]. According to the May 2023 computerized physician orders (CPO) the diagnoses included schizoaffective disorder, depression, chronic kidney disease and type two diabetes mellitus. The 3/30/23 minimum data set (MDS) assessment documented the resident was cognitively intact with a brief interview for mental status score (BIMS) of 15 out of 15. He required one person assist with transfers, personal hygiene, bed mobility, walking in the room and corridor, dressing and toileting. The PHQ-9 (patient health questionnaire for depression) completed on 5/8/23 documented the resident had a score of two out of 30, which indicated the resident had no signs or symptoms of depression. B. Resident interview Resident #22 was interviewed on 5/4/23 at 10:27 a.m. He said he had post-traumatic stress disorder (PTSD) and had problems sleeping. He said there was one resident who went to the end of the hallway where his room was located screaming that she wanted to smoke. Sometimes when she would scream, he would wake up from sleeping and it was hard to go back to sleep. C. Record review The 10/17/18 assessment was the most recent social services psychosocial assessment and history. The PTSD/Trauma Informed Care Ais assessment was provided by the regional clinical resource (RCR) #1 on 5/8/23 (during the survey) at 11:54 a.m. which served as their PTSD/trauma informed care assessment. The significant family history included that the resident's brother was extremely abusive towards all of his siblings, mostly physical abuse The 4/25/23 physician assistant evaluation documented he was seen for schizoaffective disorder, PTSD, nightmares, hypertension, chronic heart failure, hypothyroidism and diabetes. He slept four to seven hours and sometimes had trouble sleeping at night secondary to nightmares. The 4/25/23 psychiatric evaluation revealed he had difficulty sleeping due to increased nightmares and flashbacks. The resident reported he was in the military as well as suffered from emotional and physical abuse by his parents and peers growing up. He had a history of paranoia and delusions with PTSD that started after he was released from the military. He complained that another resident liked to try and come into his room and had signs posted on his door. The evaluation was to continue to monitor for increased or decreased sleep, energy, and appetite and continue to monitor sleep, hygiene and appetite. The 5/8/23 psychiatric documentation revealed that the plan was to continue to monitor for sleep disturbance. The May 2023 care plan included that the resident had schizoaffective disorder, a depressive type which affects his mood at times. One intervention that was initiated on 5/10/19 included monitoring, document and report as needed any signs or symptoms of depression, including: hopelessness, anxiety, sadness, insomnia, anorexia, verbalizing negative statements, repetitive anxious or health-related complaints, and tearfulness. The May 2023 CPO revealed to monitor hours of sleep, starting on 3/10/21. The treatment administration record (TAR) from March 2021, February 2023, March 2023, April 2023 and May 2023 revealed the hours of sleep were not documented. III. Staff interviews CNA #1 was interviewed on 5/8/23 at 9:30 a.m. She said she was unable to answer how she would know if a resident was a trauma survivor. She said she would not know what the triggers would be for a resident. She would look at the resident's care plan to see what approaches to use. Licensed practical nurse (LPN) #1 was interviewed on 5/8/23 at 9:40 a.m. He said he would look at the resident's chart to know if the resident was a trauma survivor. He asked for permission anytime he needed to physically touch any trauma survivor residents as that could be a trigger. LPN #1 was interviewed again on 5/9/23 at 12:45 p.m. He was not aware Resident #22 had an order for monitoring hours of sleep. He was not aware he had nightmares. He said nursing staff were responsible for documenting the hours of sleep. It would have been done twice a day and documented in the resident's TAR. He said the resident did not have an order to monitor sleep because it did not show up on the screen when the resident's TAR was up. It showed that the resident did not have any treatments. The LPN went to the orders section of the resident's electronic chart. He saw that there was an order to monitor sleep. He was not sure why the order was there but it was not recorded by the nurse. The director of nursing (DON) was interviewed on 5/9/23 at 1:37 p.m. She said the social services department was responsible to utilize a tool to assess for PTSD as well as to identify the resident's triggers. She said the triggers and assessment would have been discussed during the interdisciplinary team (IDT) meeting where all disciplines were present. The order to monitor Resident #22's sleep was reviewed by the DON. She said there was a scheduling function that would prompt frequency. She said the frequency was not documented for the order to monitor sleep. The DON said she would call the provider to confirm if the order should still be active. The social service director (SSD), social services aide (SSA), nursing home administrator (NHA) and the regional social services quality mentor (RSS) was interviewed on 5/9/23 at 2:00 p.m. The RSS said the facility did not have an assessment tool for trauma-informed care. The SSD did not know what triggers Resident #22 had related to his PTSD. The NHA said that the SSD started two months ago. The NHA said the staff were not aware that Resident #22 had an order to monitor his hours of sleep and he had nightmares. The RSS sent a copy of the trauma assessment that the facility planned to implement the week of 5/15/23. The NHA said that they would review Resident #22's chart to address his nightmares.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews; the facility failed to provide food that accommodated resident allergies, intolerances, a...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews; the facility failed to provide food that accommodated resident allergies, intolerances, and preferences for one (#90) of five residents out of 29 sample residents. Specifically, the facility failed to honor and support Resident #90's diet preferences. Findings include: I. Facility policy and procedure The Resident Food Preferences policy, revised 7/1/17, was provided by the social services quality mentor on 5/9/23 at 12:57 p.m. It revealed in pertinent part: Upon the resident's admission (or within 24 hours after his/her admission) the dietitian or nursing staff will identify a resident's food preferences. When possible, staff will interview the resident directly to determine current food preferences based on history and life patterns related to food and mealtimes. The facility's quality assessment and performance improvement (QAPI) committee will periodically review issues related to food preferences and meals to try to identify more widespread concerns about meal offerings, food preparation. II. Resident status Resident #90, age [AGE], was admitted on [DATE]. According to the May 2023 computerized physician orders (CPO) diagnoses included cerebral infarction (disrupted blood flow to the brain due to problems with the blood vessels that supply it), anxiety and hypotension. The 3/1/23 minimum data set (MDS) assessment indicated the resident was cognitively intact with a brief interview of mental status (BIMS) score of 14 out of 15. She required extensive assistance of two staff for bed mobility, transfers, dressing, personal hygiene and toileting. III. Resident interview and observation Resident #90 was interviewed on 5/3/23 at 1:06 p.m. She said she had problems with her diet preferences since she arrived at the facility. She said she let the facility know when she admitted that she had a sensitivity to pork to include bacon, sausage and other pork products. She told the facility staff that due to the severity of her sensitivity to pork that she was allergic to avoid any complications but she continued to receive pork anyway. Since her admission the facility had given her pork with many meals. She said when she told the staff that she received pork their response was for her to remove it from her plate or eat around it. The resident said she had a history of gallbladder issues and was told by her previous physician to avoid pork to avoid any digestion issues. She said she has talked to several staff members to include the nursing and social services staff. On 5/4/23 at 1:52 p.m. the resident was observed waking up after sleeping in. Her breakfast tray and lunch tray were still at her bedside. Her breakfast consisted of biscuits with pork sausage gravy and her lunch was two ham steaks with vegetables. The resident was visibly frustrated saying They always do this and activated her call light. A staff member from the social services department answered the call due to being in the hallway right outside the room. The resident explained she was allergic to pork and expressed her frustration that she continued to receive pork products at meal times. The resident was not offered any substitutes or alternatives. She scraped the vegetables off onto a separate plate and the staff member collected the trays containing the pork products and disposed of them. IV. Record review The 3/3/23 CPO identified the resident as a nutritional risk due to an extensive list of foods she avoids, difficulty chewing and obesity. Interventions included honoring her dietary requests and preferences. She avoided cold cuts, pork, chocolate, salt, pepper, spicy foods, fats (margarine ok) and breads. Serve diet as ordered. Monitor intake and record every meal. Offer food alternates of equal nutritional value. -The resident's electronic medical record did not indicate any gallbladder issues or related diagnosis. According to the resident's diet slip, the resident was on a regular diet and thin liquids. Her allergies were listed as oil, [NAME], bacon, sausage, butter, fried foods, pork and chocolate. V. Staff interviews The nursing home administrator (NHA) was interviewed on 5/4/23 at 4:00 p.m. He was made aware of the resident interview and observation (see above). He said that he would create a plan with the resident and talk to the dietary manager to ensure the resident was no longer served foods she was allergic or sensitive to. He said the resident did not actually have an allergy or sensitivity to pork. He said it was just her preference. He said dietary preferences should still been honored. Certified nurses aide (CNA) #3 was interviewed on 5/9/23 at 11:43 a.m. She said the allergies for each resident could be found in their electronic chart as well as on the diet slip that came with each meal. She said it was the CNA's responsibility to check the trays against the diet slips to ensure that the residents were not receiving foods that were listed as an allergy or sensitivity. She said if a staff member who was responsible for passing the trays did find a discrepancy by being served a tray that contained an allergy or sensitivity, they were required to pull the tray and take it back to the kitchen. She said the resident would then be offered an alternative meal that did not contain the resident's specific allergies or sensitivities. Registered nurse (RN) #3 was interviewed on 5/9/23 at 11:21 a.m. She said the CNAs and the nurses were responsible for passing meal trays. She said if a meal tray for a resident contained any foods that they were allergic or sensitive to, the tray would be pulled immediately and brought back to the kitchen. The resident would then be offered an alternative meal not containing any foods they were allergic or sensitive to.The nursing staff would then follow up with the provider to let them know of the situation and ask if there were any interventions or orders that needed to be placed in case the resident was at risk for being harmed by ingesting food they were allergic or sensitive to. The dietary manager was not available to be interviewed on 5/9/23. The registered dietitian (RD) was interviewed on 5/9/23 at 11:48 a.m. She said the resident had a care plan to avoid foods that she was sensitive to which should be followed by the staff. She said the resident should not have been served any food listed on their diet slip. She said the potential for an adverse reaction could happen whenever a resident was served food that was listed as an allergy or sensitivity. She said whatever the resident's preferences were for meals they should have been honored. The director of nursing(DON) was interviewed on 5/9/23 3:22 p.m. She said any resident who had an allergy or sensitivity listed on their diet slip or in their orders, should not have been receiving any foods containing those ingredients. She said the dining staff were required to check each resident's diet slip when preparing the plates for both meal trays and in the dining room. She said the nursing staff passing the trays to the residents were then required to recheck the food and double check that the residents meal did not include any food that they were allergic or sensitive to. She said the facility could improve and prevent any issues like this in the future by providing more staff training and having a better system in place to catch when a resident was served food they should not have been receiving. The NHA was interviewed again on 5/9/23 at 3:27 p.m. He said he had followed up with the resident to clarify her preferences. The resident was told that the staff had removed pork and all other preferences from the diet slip and made a note of the resident's preferences. He said the facility would coordinate with the provider to ensure the resident actually had a gallbladder issue.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations and staff interviews, the facility failed to maintain an infection control and prevention program designed to provide a sanitary environment to help prevent the development and t...

Read full inspector narrative →
Based on observations and staff interviews, the facility failed to maintain an infection control and prevention program designed to provide a sanitary environment to help prevent the development and transmission of communicable diseases and infections. Specifically, the facility failed to change suction canisters regularly with mold observed in the suction canister of Resident #67's suctioning device. Findings include: I. Profession reference According to Vitality Medical, 2023, accessed on 5/12/23 at https://www.vitalitymedical.com/medical-suction-machine-canisters.html read in pertinent part, canisters should be changed out at least once every twenty-four hours or whenever it becomes visibly soiled. If the canister is reusable it should also be thoroughly washed along with the tubing according to the manufacturer's instructions. II. Facility policy and procedures According to the Cleaning and Disinfection of Resident-Care Items and Equipment policy,9/1/22, it revealed in pertinent part: Semi-critical items consist of items that may come in contact with mucous membranes or non-intact skin (respiratory therapy equipment). Such devices should be free from all microorganisms, although small numbers of bacterial spores are permissible. (Note: Some items that may come in contact with non-intact skin for a brief period of time [hydrotherapy tanks, bed side rails] are usually considered non-critical surfaces and are disinfected with intermediate-level disinfectants.) Critical and semi-critical items are sterilized/disinfected in a central processing location and stored appropriately until use. Equipment to be processed will be labeled with at least the following information: a. That the equipment is contaminated; f. The address to which the equipment is to be shipped; g. The address from which the equipment was removed (including telephone number); h. The name of the person labeling the equipment; and i. The date and time the label was affixed to the equipment. III. Record review According to the May 2023 computerized physician orders (CPO) Resident #67 had the following orders: For oral hygiene for dysphagia (difficulty swallowing) two times per day: Have nurse perform suctioning prior t osession. Perform oral care/hygiene per NPO (nothing by mouth) protocol.Have resident complete effortful swallow 5-10 times. Provide tactile, visual, and verbal cues to elicit swallow. Monitor and document respiratory rate, SpO2(oxygen saturation), depth and quality. Oral suction as needed: as needed for increased oral secretions. IV. Observations On 5/3/23 at 12:15 p.m. during observation of Resident #67's living environment, her suction machine was observed to have brownish green liquid at the bottom of the canister with mold growing on the inside walls of the canister. The canister's date showed it was installed on 11/17/22. Registered nurse (RN) #4 observed the condition of the canister and she acknowledged there was mold growing in the canister. She said the resident only used the suctioning device sometimes on an as needed basis. She removed the canister and disposed of it. She said the facility should have been changing the canisters after every suctioning procedure. V. Staff interview The director of nursing (DON) was interviewed on 5/9/23 3:22 p.m. She said the facility had only a few residents who utilized a suctioning device. She said the suction canisters should be changed after every use, but at the very least every 24 hours. She said mold in a suctioning device could put a resident at risk for respiratory issues including infection if the mold were to come into contact with the resident's respiratory system. She said she would implement a training program for nursing staff for cleaning and disinfection of medical equipment in the near future. The nursing home administrator (NHA) was interviewed on 5/9/23 3:22 p.m. He said the suction canisters should be changed at least every 24 hours. He said he would implement a system of cleaning for the facility that would prevent this in the future.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to provide a comfortable environment and homelike environment in two out of three units. Specifically, the facility failed to keep room tempe...

Read full inspector narrative →
Based on observations and interviews, the facility failed to provide a comfortable environment and homelike environment in two out of three units. Specifically, the facility failed to keep room temperature at a comfortable level under 81 degrees Fahrenheit. Findings include: I. Resident interviews Resident #65 who was identified as cognitively intact, was interviewed on 5/3/23 at 10:14 a.m. He said the facility was having difficulty regulating the temperature. The heater was on and it was too warm in the room. He asked the staff to turn off the heater but it was still too warm. Resident #92 who was identified as cognitively intact, was interviewed on 5/3/23 at 3:08 p.m. He said when the temperature was warm outside, it was miserable in his room. He said the only window in his room barely opened which allowed for very little air flow. Resident #19 who was identified as cognitively intact, was interviewed on 5/3/23 at 10:07 a.m. She said the facility was always too warm. She said that her roommate treated their personal window unit as hers and refused to turn it on most of the time. She said she asked the staff about turning on the main air conditioner for the facility and they said they were not allowed until a certain time of year. Resident #9 who was identified as cognitively intact, was interviewed on 5/4/23 at 9:50 a.m. She said the facility could get really warm and the staff did not turn on the air conditioner. II. Observations On 5/3/23 at 11:33 a.m. while interviewing a resident on the 200 wing of the facility, she was notably sweating on her forehead and when she had staff turn on her window unit the thermostat read the current temperature was 83 degrees Fahrenheit (F). After 45 minutes, the temperature was still 82 degrees F. On 5/4/23 at 3:15 p.m. on the 400 wing of the facility, the ambient temperature was recorded at 83.4 degrees F. III. Staff interviews Certified nurse aide (CNA) #3 was interviewed on 5/9/23 at 11:50 p.m. She said all the resident rooms had a window air conditioning unit but some did not work. She said she did what she could to ensure a comfortable temperature but it could still get too warm in the rooms and surrounding hallways. She said if she was not able to make the residents comfortable she would contact the maintenance director (MTD). The MTD was interviewed on 5/9/23 at 11:00 a.m. He said for a month or so around April to May the facility would run both the heaters and air conditioners due the variety of weather during that time. He said that the swamp coolers that cooled the entire facility were not currently turned on. He said he would potentially turn them on in the near future but did not have a set date. He said that the facility would stay between 72 and 74 degrees F and if the temperature rose about that threshold he would then turn on the air conditioning. He said only when he received multiple complaints about the facility being too hot would he then turn on the air conditioning. He said the facility did not currently have a system in place to track when residents had a problem with their room that required the maintenance department to come fix. The director of nursing (DON) was interviewed on 5/9/23 at 3:22 p.m. She said she was aware of the facility being too warm but she said that if residents were too hot they could open their windows or turn on their window units. She said that some residents were dependent for care and needed a staff member to assist them with the windows or window units. She said if a resident had a problem with their room to include their air conditioner or window that the staff was to contact the MTD. She said 82 degrees F was too warm for the facility. The nursing home director (NHA) was interviewed on 5/9/23 at 3:22 p.m. He said the boilers that heat the facility were too hard to get running if they were to turn off the heaters. He said until the facility was ready to turn them off for the summer the facility kept them on at the lowest possible setting. He said the facility experienced this issue every year for several weeks and the staff had been urged to help make the best of it. He said if the temperature were to be recorded being higher than 81 degrees F that he would have had the air conditioning turned on.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected multiple residents

Based on interviews and record review, the facility failed to ensure residents were provided prompt efforts by the facility to follow up on grievances. Specifically, the facility failed to document a...

Read full inspector narrative →
Based on interviews and record review, the facility failed to ensure residents were provided prompt efforts by the facility to follow up on grievances. Specifically, the facility failed to document and follow up on grievances for residents' missing clothes and items. Findings include: I. Facility policy and procedure The Grievances policy and procedure, undated, was provided by the regional social services quality mentor on 5/8/23 at 3:20 p.m. It read in pertinent part, a resident, family member, staff member or visitor may file a grievance at any time with an appropriate staff member or supervisor. The grievance and complaint investigation report must be filed with the administrator within five working days of the receipt of the grievance or complaint form. II. Resident and representative interviews Resident #22 was interviewed on 5/4/23 at 9:52 a.m. He said some personal food, razors, hand wipes and a pair of pants went missing. He said he did not report it because it would not do much good because the facility did not do much about it. Resident #79 was interviewed on 5/3/23 at 11:29 a.m. He said a couple of shirts, pants and socks went missing a couple of months ago. He said the staff said they would return the items but he had not received them. Resident #25 was interviewed on 5/3/23 at 1:53 p.m. She said 10-12 tank tops went missing. She said the staff could not find it in the laundry or in her closet. She said she felt naked without having these tank tops available to wear underneath her blouses and tops. Resident #48's representative was interviewed on 5/3/23 at 4:58 p.m. He said every time he visited an item was missing. He said it went missing, then reappeared and then disappeared again. The resident's eyeglasses went missing and she was blind without wearing her glasses. He said there were pictures taped to the wall which have disappeared. He said the staff were aware. Resident #88's representative was interviewed on 5/3/23 at 5:20 p.m. He said everything went missing because there were three residents who went room to room who took things. He said the items would show up after he told staff what was missing. III. Record review and interview The 4/4/23 social services note documented that Resident #48's son informed social services of missing items. The social services department suggested laundry bags with names that could be tied. -There was no further documentation if an investigation was completed or the steps taken to resolve the resident's representative concerns. The grievance forms and investigations were requested on 5/8/23, during the survey process. The facility was unable to provide grievances and or documentation that an investigation had been conducted to resolve residents' (#22, #79, #25, #48 and #88) concerns for missing items. The facility provided the email correspondence for Resident #48 on 5/9/23 at 10:06 a.m. The email revealed that the resident's representative reported on 3/21/23 that a coat, three sweatshirts, one sweatpant and two blankets went missing. The nursing home administrator (NHA) said he was working on an action plan with the laundry department. The representative sent another email on 4/17/23 asking for an update on the missing items. The social services director (SSD) said on 4/17/23 the coat and one sweatshirt was found and the other items were washed. The SSD said on 4/24/23 she found her blankets and glasses. The representative sent an email on 4/24/23 asking for an update on the items that were missing. The SSD said on 5/7/23 that most of the clothes were found. IV. Observations On 5/9/23 at 10:37 a.m., there was a sign posted in the lobby that documented the NHA was the grievances official. It documented grievance forms were available on the wall where the activities calendar was posted in each unit. Two units (300 and 400 units) had the same sign that was in the lobby but there were no actual forms available. V. Staff Interviews Registered nurse (RN) #1 was interviewed on 5/8/23 at 3:50 p.m. He said it was very common for one resident to take another resident's personal belongings. Staff would wait until the right time to take the item back. If they were unable to locate an item, they would notify the social services department. RN #2 was interviewed on 5/9/23 at 10:00 a.m. He said if resident clothes go missing, they let the laundry team know exactly what items were missing. Staff tried to mark belongings as soon as possible when residents were admitted or when new items were brought in before it was washed or cleaned. If laundry was unable to find missing laundry they tried to find a replacement and notified the social worker that it was missing. The maintenance director (MTD) was interviewed on 5/9/23 at 2:13 p.m. He said it was the certified nurse aide's (CNA) responsibility to label the clothes. Personal items were placed in a bag by the CNA and then sent to housekeeping to be washed. Clothes were taken out of the bag and then the clothes were washed with other resident's clothes. The unlabeled items were placed on a rack in the activities room. Every two weeks residents were invited to see if their missing clothes were on the racks. He said when he got complaints, he would look for the clothes and most of the time the clothes were in the laundry room. He said sometimes his laundry team was behind in returning clothes to the resident's room. He would have the laundry team work together to bring the clothes back to the residents. He said the typical turnaround time for returning clothes was two days and the current turnaround time was three days. The regional clinical resource (RCR) was interviewed on 5/9/23 at 10:21 a.m. She said she spoke with the SSD who said she was aware of the missing items for Resident #48. A grievance form was not filled out but there was an email correspondence between the resident's representative and the SSD regarding the missing items and the status. The NHA was interviewed on 5/9/23 at 10:21 a.m. He said the missing clothes was a new grievance for Resident #48 so that was why a form was not completed. He said the social services department was going to be provided additional training on grievances. He said the maintenance department was going to place a washer and dryer on the unit where Resident #48 and Resident #88 resided to reduce missing items.
Feb 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to notify the resident's responsible party when required for one (#4)...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to notify the resident's responsible party when required for one (#4) out of four sample residents. Specifically, the facility failed to ensure consent was obtained from Resident #4's responsible party prior to the administration of the antipsychotic medication, Risperdal. Findings include: I. Professional reference The Joint Commission. (April 2022). Quick Safety 21: Informed consent: More than getting a signature. https://www.jointcommission.org/resources/news-and-multimedia/newsletters/newsletters/quick-safety/quick-safety--issue-21-informed--consent-more-than-getting-a-signature/informed-consent-more-than-getting-a-signature/#.ZAegyXbMI2w retrieved on 3/7/23 at 1:44 p.m. Agreement or permission accompanied by full notice about the care, treatment, or service that is the subject of the consent. A patient must be apprised of the nature, risks, and alternatives or a medical procedure or treatment before the physician or other health care professional begins any such course. After receiving this information, the patient then either consents to or refuses such a procedure or treatment. II. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE]. According to the March 2022 computerized physician orders (CPO), the diagnoses included hypertension, cognitive communication deficit, unspecified dementia with behavioral disturbance. The 12/30/22 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score of nine out of 15. She required extensive assistance of one person with bed mobility, transfers, dressing, toileting, personal hygiene and supervision with set up only for eating. It indicated the resident exhibited physical and verbal behavioral symptoms directed at others. B. Record review The antipsychotic medication monitoring care plan, initiated on 2/21/23, documented the monitoring of antipsychotic medication for symptoms and behaviors associated with the diagnoses of behavior management. The interventions included monitoring of the abnormal involuntary movement scale (AIMS), behavior monitoring, consulting with the pharmacy and physician regarding dose reduction and monitoring and reporting adverse reactions to the medication. The 2/15/23 CPO documented Risperdal tablet 0.25 milligrams (mg) by mouth twice per day for dementia with behaviors-ordered 2/15/23. -A review of the resident's medical record did not reveal documentation consent that reviewed the risks had been obtained from the resident's responsible party prior to the administration of the Risperdal medication. C. Staff interviews The nursing home administrator (NHA) was interviewed on 2/28/23 at 2:05 p.m. He said that consent should be obtained prior to administration of a new psychotropic medication and documented in the resident's record. He confirmed consent had not been obtained prior to the administration of the Risperdal for Resident #4.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#3) of two out of four sample residents were kept free...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#3) of two out of four sample residents were kept free from abuse. Specifically, the facility failed to ensure Resident #3 was not physical abused by Resident #4. The facility failed to ensure effective person centered interventions were in place for Resident #4, who had a history of physically aggressive behavior towards staff and other residents. On 2/15/23, Resident #4 hit Resident #3 on the nose with her hand. Resident #3 said her nose hurt from being hit and she feared additional physical aggression by Resident #4. Findings include: I. Facility policy and procedure The Abuse policy and procedure, reviewed on 10/26/22, was provided by the nursing home administrator (NHA) on 2/28/23 at 3:42 p.m. It revealed in pertinent part, Residents must not be subjected to abuse by anyone, including but not limited to facility staff, other residents, consultants, volunteers, staff of other agencies serving the residents, family members or legal guardians, friends, or other individuals. Resident abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment of a resident resulting in physical harm or pain, mental anguish, deprivation of goods or services that are necessary to attain or maintain physical, mental or psychosocial well being. II. Incident of abuse between Resident #4 and Resident #3 A. Resident #4 1. Resident status Resident #4, age over 65, was admitted on [DATE]. According to the March 2023 computerized physician orders (CPO), the diagnoses included hypertension, cognitive communication deficit, and unspecific dementia with behavioral disturbance. The 12/30/22 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score of nine out of 15. She required extensive assistance of one person with bed mobility, transfers, dressing, toileting, personal hygiene and supervision with set up only for eating. It indicated that she exhibited verbal and physical behaviors towards others. 2. Record review The behavioral care plan, initiated 5/8/22 and revised 12/8/22, documented Resident #4 exhibited verbal and physically aggressive behaviors towards staff and other residents that she perceived to be in her space. It indicated the resident was disruptive by throwing food and yelling out. The interventions included anticipating the resident's needs, assisting the resident with developing coping and interacting methods, monitoring the resident's behavior, approaching and speaking to the resident in a calm manner, diverting the resident's attention with activities, helping the resident find a space in dining room, encouraging the resident to eat in her room or eat in the dining room during a less busy meal time, completing care in pairs to ensure staff safety and moving the resident when she got agitated to less stimulating environment. -A review of Resident #4's comprehensive care plan did not reveal effective personalized behavioral interventions for when the resident was identified as having a bad day or prevention of triggers for the resident's aggressive behaviors. The facility initiated daily behavior monitoring of the resident's aggressive behaviors towards other residents on 2/15/23. Fifteen minute checks were conducted for 72 hours after the resident to resident altercation. 3. Resident #4's history of physical aggression The 2/6/23 nursing progress note documented Resident #4 had sustained a bruise to the right upper arm that was yellowish in color. Resident #4 was not able to recall how she obtained the bruise. It indicated that the resident was physically aggressive toward staff. The 2/9/23 interdisciplinary team (IDT) progress note documented the root cause of the resident's bruise on right arm was from the resident hitting the bathroom door to get another resident out of their shared bathroom. The 2/13/23 nursing progress notes documented a dietary aide witnessed Resident #4 throwing a glass of milk at another resident. The glass of milk did not make contact with the other resident. The 2/14/23 nursing progress notes revealed the resident was placed on 15 minute checks for aggressive behaviors directed at residents and staff members. The 2/15/23 nursing progress notes revealed Resident #4 slapped Resident #3 on the nose in the dining room. Resident #4 was removed from the dining room by the staff to prevent further incidents. The resident was placed on 15 minute safety checks for aggression towards residents and staff members. D. Resident #3 1. Resident status Resident #3, age [AGE], was admitted on [DATE]. According to the March 2023 CPO, the diagnoses included unspecified dementia and type 2 diabetes mellitus. The 12/31/22 MDS assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score of 12 out of 15. She required extensive assistance of two people for transfers, extensive assistance of one person for bed mobility, dressing, toileting, limited assistance of one person for personal hygiene and supervision for eating. 2. Resident #3 interview Resident #3 was interviewed on 2/28/23 at 1:40 p.m. She said that on 2/15/23 she was assisted to the dining room by a facility staff member. She said Resident #4 was trying to get past her in her wheelchair in the dining room, but there was not enough room. She said Resident #4 kept pushing against her wheelchair. She said Resident #4 became frustrated and hit her on the face in the middle of her nose. She said her nose hurt after she was hit. Resident #3 said she was still afraid of Resident #4. She said she would avoid Resident #4 as much as possible and would go a completely different direction if she saw her. D. Resident #4 to Resident #3 physical abuse investigation The 2/15/23 abuse investigation documented a staff member witnessed a resident to resident physical altercation between Resident #4 and Resident #3. It indicated that the assailant (Resident #4) was in her wheelchair and was attempting to push her wheelchair past the victim's (Resident #3) wheelchair. Resident #4 placed her hand on Resident #3's wheelchair. Resident #3 brushed Resident #4's hand off of her wheelchair. Resident #4 then hit Resident #3 on the nose. The residents were separated immediately and Resident #4 was removed from the dining room and placed on 15 minute safety checks. Resident #3 was assessed with no bleeding, bruising or swelling noted on the resident's face. It indicated no further interventions for Resident #3 were required. The allegation of physical abuse was marked as unsubstantiated on the investigation report because there was no injury sustained by Resident #3. -However, the physical abuse should have been substantiated due to Resident #4 hitting Resident #3 in the face. III. Staff interviews Certified nurse aide (CNA) #1 was interviewed on 2/82/23 at 12:30 p.m. She said that Resident #4 had good days and bad days. She said if the resident did not make eye contact, she was having a bad day. CNA #1 said she knew when the resident was having a good day because the resident would activate the call light early and would want to get ready for breakfast. She said if the resident was having a bad day, the resident would not use her call light and would not go to the dining room. She said on Resident #4's bad days, they brought her meals to her room, but the resident would often throw the food onto the floor. She said Resident #4 had a history of hitting and scratching staff and other residents. She confirmed that she had witnessed Resident #4 hit Resident #3 on the face in the dining room on 2/15/23. She said when this occurred they removed Resident #4 from the dining room and took her back to her room. Registered nurse (RN) #1 was interviewed on 2/28/23 at 12:00 p.m. He said when Resident #4 was having a bad day, she could be grumpy and did not want to interact with anyone. He said when she was grumpy, to calm her down they would redirect her or leave her alone. He said that CNAs had reported that she would become physically aggressive. He said he was not aware of any other person-centered approaches for Resident #4. The NHA and the social service director (SSD) were interviewed on 2/28/23 at 2:05 p.m. The SSD said she had been working at the facility for six years and knew Resident #4 very well. She said the resident had a history of physically and verbally aggressive behavior. She said, when the resident was having a bad day, the facility staff would try to bring the resident to a quiet area to eat her meals. She said the less stimulating environment helped to ensure the resident did not strike out at other residents. She said the facility staff should assist the resident in navigating in and out of the dining room and offer the resident food alternatives before she threw her food across the room. She said these interventions should be documented on the resident's comprehensive care plan. She said she was not aware of what triggered Resident #4's bad days. She said on 2/15/23, Resident #4 was trying to move her wheelchair past Resident #3 in the dining room, became frustrated and hit Resident #3 on the face. She said that Resident #4 willfully hit Resident #3 on the face and the allegation of physical abuse should have been substantiated. The NHA and the SSD said they were unaware that Resident #3 was still afraid of Resident #4 and would avoid her. The NHA and the clinical resource consultant (CRC) were interviewed on 2/28/23 at 2:30 p.m. The CRC said the incident of abuse on 2/15/23 had been changed to substantiated on the abuse investigation and the State Agency reporting portal.
Feb 2022 6 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #70 A. Resident status Resident #70, age [AGE], was initially admitted on [DATE] and readmitted on [DATE]. Accordi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #70 A. Resident status Resident #70, age [AGE], was initially admitted on [DATE] and readmitted on [DATE]. According to the February 2022 computerized physician orders (CPO), diagnoses included vascular dementia with behavioral disturbance and contracture to right and left knee. The 1/6/22 minimum data set (MDS) assessment revealed the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of zero out of 15. She required extensive assistance with bed mobility, dressing, personal hygiene and toileting. It documented the resident had falls and one with injury. B. Record review The comprehensive care plan revised with last revision on 5/11/21, identified Resident #70 was high risk for falls related to impaired balance, unsteady gait, incontinence, communication deficit and cognitive deficits. It further documented Resident #70 intentionally lower herself from bed to floor and seat herself on the ground or floor at times, as well as crawl on floor. Interventions included: to observe for unsteady gait, anticipate and meet the resident's needs, frequent checks, apply nonskid socks as resident will allow, be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed, the resident needs prompt response to all requests for assistance, Monitor and assist as necessary when she attempts to sit and/or crawl on the ground or floor every shift and as needed and monitor for falls when she is performing exit seeking behaviors. C. Fall incident report investigation The Post Fall Investigation documented 10/2/21 was reviewed. It documented the resident called for a nurse to come to her room. She was observed sitting on her buttocks in the doorway. It documented resident had done this before, likes to crawl. Immediate action taken was assisted resident from floor, assessed all extremities, no injury found. -There was no intervention put in place until the risk management review (see below). The Risk Management note documented on 10/4/21 was reviewed. It documented the resident had an unwitnessed fall on 10/2/21. It documented the root cause was the resident sitting on the edge of bed when wanting to get up and will scoot off the bed. Intervention was staff to get resident up when sitting on the edge of bed. The Post Fall Investigation documented 10/12/21 was reviewed. It documented the resident being observed on the floor near roommate ' s bed. It documented her wheelchair was close by but was full of clothes. It documented resident was assessed and there was no injury. Immediate action taken was resident assessed and there was no injury. -There was no intervention put in place until the risk management review (see below). The Risk Management note documented on 10/14/21 was reviewed. It documented the resident had an unwitnessed fall on 10/12/21. It documented the root cause was resident behavior was to crawl on the floor related to not being able to stand. Intervention put in place was for staff to make frequent rounds and offer assistance. The Post Fall Investigation documented 1/1/22 was reviewed. It documented the certified nurse aide(CNA) called a nurse to the resident's room. It documented the resident was found on the floor on her left side next to the dresser. It documented the resident was assessed and she sustained a large hematoma on her left forehead. It further documented she was given two Tylenol for pain. -There was no intervention put in place until the risk management review (see below). The Risk Management note documented on 1/3/22 was reviewed. It documented the resident had an unwitnessed fall on 1/1/22. It documented the root cause was that the resident was attempting to get out of bed unassisted. Intervention put in place was for staff to make frequent rounds when the resident was in bed. -The resident had multiple falls (see above) in which one of the falls resulted in an injury. The facility failed to update the care plan with interventions to prevent fall from reoccurring. The intervention often put in place were frequent rounds, which was ineffective in preventing the resident from falling. IV. Resident #29 A. Resident status Resident #29, age [AGE], was admitted on [DATE]. According to the February 2021 computerized CPO, diagnoses included cerebral vascular accident (CVA) and stroke. The 12/3/21 MDS assessment revealed the resident had moderate cognitive impairments with a BIMS score of nine out of 15. He required extensive assistance with bed mobility, dressing, personal hygiene and toileting. It documented the resident had falls. B. Record review The comprehensive care plan revised on 9/10/21, identified Resident #29 was at high risk for fall related to deconditioning, gait/balance problems and incontinence. Interventions included: to anticipate and meet the resident's needs, be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed, the resident needs prompt response to all requests for assistance, ensure that the resident is wearing appropriate footwear when mobilizing in wheelchair and the resident needs a safe environment with: the bed in low position at night, personal items within reach, fall mats next to bed while in bed, nonskid strips next to bed. C. Fall incident report investigations The Post Fall Investigation documented 10/8/21 was reviewed. It documented the CNA observed resident lying on the right side, middle of the room on the floor. It documented resident said he was going to the bathroom and did not think he needed his walker. It documented the resident was assessed and there was no injury. -There was no intervention put in place until the risk management review (see below). The Risk Management note documented on 10/14/21 was reviewed. It documented the resident had an unwitnessed fall on 10/8/21. It documented the root cause was the resident did not use a walker to go to the bathroom. Intervention was staff to remind resident to utilize his walker when getting up without assistance. The Post Fall Investigation documented 11/5/21 was reviewed. It documented the CNA responding to the resident ' s call light. It documented the CNA told the resident he was going to get help to assist him. It further documented when the CNA arrived back to the room, the resident was on the floor. It documented the resident was assessed and there was no injury. -There was no intervention put in place until the risk management review (see below). The Risk Management note documented on 11/10/21 was reviewed. It documented the resident had an unwitnessed fall on 11/5/21. It documented the root cause was the resident did not want to wait for staff to get another person to help with transfer. Intervention put in place was for staff to get staff assistance before entering the room to assist the resident to transfer. The Post Fall investigation documented 1/9/22 was reviewed. It documented the resident was observed sitting on his buttocks up against his bed with his legs in front of him. It documented the resident was assessed and there was no injury. -There was no intervention put in place until the risk management review (see below). The Risk Management note documented on 1/10/22 was reviewed. It documented the resident had an unwitnessed fall on 1/9/22. It documented the root cause was the resident was attempting to stand unassisted. Intervention put in place was for staff to remind resident to wait for assistance when putting on call light. -The care plan was not updated with interventions after multiple falls (see above). V. Resident #50 A. Resident status Resident #50, age [AGE], was admitted on [DATE]. According to the February 2021 computerized CPO, diagnoses included unsteady on feet and muscle weakness. The 12/21/21 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She required supervision with bed mobility and transfer. It documented the resident had fallen. B. Record review The comprehensive care plan revised on 2/9/21, identified Resident #50 was at high risk for fall related to vision/hearing deficits and psychotropic drug use. Intervention included the resident needs a safe environment with: even floors free from spills and/or clutter, adequate glare-free light; a working and reachable call light, the bed in low position at night, handrails on walls, personal items within reach. Anticipate and meet the resident's needs, ensure walker was near resident when in bed or in a chair. The Post Fall investigation documented 12/4/21 was reviewed. It documented the resident was found by the snack machine on her knees holding on to the back of the soda. Resident was assessed and a bruise was noted on the left elbow. -There was no intervention put in place until the risk management review (see below). The Risk Management note documented on 12/8/21 was reviewed. It documented the resident had an unwitnessed fall on 12/4/21. It documented the root cause was the resident was getting items from the vending machine and lost balance and fell to her knees. Intervention put in place was for staff to remind resident to use her walker at all times and request assistance as needed. -The care plan was not updated after the fall with intervention (see care plan above). VI. Staff interviews The director of nursing (DON) was interviewed on 2/7/22 at 1:18 p.m. She said the interdisciplinary team (IDT) was responsible to update the resident care plan after each fall with interventions. She said it was a team ' s effort to update the care plan. She said the residents care plan should have been updated with interventions to enable staff to know what interventions were put in place to prevent the fall from reoccurring. She said she would immediately audit all residents who had a fall to ensure their care plans were updated with the current interventions. Based on record review and interviews, the facility failed to ensure four (#66, #70, #29 and #50) of six residents reviewed for accidents out of 35 sample residents remained as free from accident hazards as possible. Resident #66, who was identified as a high fall risk, had numerous predisposing factors which included dementia, confusion, unsafe sleeping habits, and poor safety awareness. The facility failed to develop, communicate and implement effective interventions to prevent the resident from falling on multiple occasions. Due to the facility's failures, the resident sustained an acute distal ulna fracture to her left wrist subsequent to a fall on 1/18/22 requiring hospital treatment for trauma to the left wrist and pain. In addition, the facility attributed the forearm fracture to a fall on 1/5/22 (13 days previous) and 1/8/22 (10 days previous). The facility failed to conduct an investigation to determine if the resident had a subsequent fall after 1/8/22. Additionally, the facility failed to update the comprehensive resident care plan with person centered, effective interventions post fall for Resident #70, #29 and #50. Findings include: I. Facility policy and procedure The Fall Management policy, revised 9/10/19, was provided on 2/2/22 by the nursing home administrator (NHA). The policy read A fall reduction program will be established and maintained, to assess all residents to determine their risk for falls. To be effective, a fall reduction program is characterized by four components: -Fall risk evaluation -Care planning and implementation of interventions -Ongoing evaluation process Quality Assurance Performance Improvement (QAPI) -A commitment by caregivers to make it work. Individualized care plan interventions will be implemented for those residents found to be at high risk for falls. Resident and resident representative will be invited to all care plan meetings. The interventions are to be re-evaluated when a resident falls. II. Resident #66 A. Resident status Resident #66, age [AGE], was admitted on [DATE]. According to the February 2022 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease (COPD), and dementia with behavioral disturbance. The 1/7/22 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status (BIMS) score three out of 15. The resident required supervision with transfers, walking in the room, dressing, toileting and personal hygiene. She was always incontinent of the bowel and bladder. The fall section revealed the resident did not have a fall in the last six months. -However she had one fall since last assessment. The behavior section indicated the resident did not resist the care, she did not have hallucinations, delusions or other types of behaviors. B. Resident observations The resident was observed on 1/31/22 at 12:55 p.m. The resident was sitting at the edge of the recliner with closed eyes. A four wheel walker was parked next to the resident on the left side. -At 2:57 p.m. the resident was asleep at the edge of the seat of her recliner. She rested her head and both hands on her lap and was asleep. On 2/1/22 at 10:56 a.m. resident was sleeping in the recliner, in the same position as above. The walker was parked on the right side from the resident. No fall mat observed on the floor. C. Family interview The resident's daughter was interviewed on 2/9/22 at 3:15 p.m. She said her mother had a single size bed and she would just sit on it and flop over, or she would slip off the bed and fall. She said the recliner was delivered a couple of weeks ago in January 2022 and staff were reporting to her that that really helped with falls. She said her mom probably needs a floor mat on the floor to cushion her falls and she asked staff to provide that. She said her mom had dementia and had an inability to remember things and to follow the instructions. -The resident required supervision assistance from staff with her activities of daily living and often the interventions added (see below) after the resident fell was to provide Resident #66 with education, redirection and encouragement. D. Record review The resident was assessed for fall risk on several occasions since 11/1/21. Specifically, she was assessed on 11/11/21, 1/3/22, 1/5/22, 1/8/22, and 1/21/22. She consistently scored high risk for falls. The care plan for activities of daily living (ADLs), initiated on 6/29/19 and revised on 8/27/2020, revealed that the resident had potential for self care related deficit due to cognitive deficit. Interventions included to provide supervision with transfers, bed mobility, and toileting. The care plan for physical mobility initiated on 12/28/21 and revised on 1/4/22 (at time of the survey), revealed that the resident was using a four wheel walker for ambulation, and she needed reminders to use it. The care plan for falls, initiated on 6/29/19 and revised on 12/30/21, revealed the resident was at risk for falls due to cognitive status, poor safety awareness, and history of falls. Interventions included to make sure call light was within the reach and encourage resident to use it (initiated in 2019); intervention to ensure that the resident was wearing appropriate footwear, and to discuss with the family option to use a recliner as resident did not like to sleep with her feet on the bed was added 1/5/22 (after fall #3, see below). Intervention to provide assistance and redirection as tolerated to empty items from purse as it can become quite heavy and increase fall risk with poor balance, and to encourage resident to lay in bed with legs on top of bed was initiated 12/30/21 (after the fall #1) and revised on 1/5/22 (at the time of the survey). -There were no interventions added to the care plan for the resident after her fall #2, #4, #5 (that resulted in ulnar fracture), and fall #6 (after the resident was readmitted from the emergency room with a splint on her left arm). 1. Fall #1 on 12/27/21 The incident report dated 12/27/21, revealed Resident #66 sustained a fall on 12/27/21 around 10:30 a.m. Resident was observed sitting on the floor next to her bed complaining of right knee, hip and head pain. Resident was assessed by a registered nurse and later refused the x-ray from x-ray tech. Predisposing factors for the fall were listed as weakness, and ambulating without assistance in a way to the bathroom. -The incident report did not include any immediate interventions that were put in place to prevent any further falls. The IDT (also called Risk Management) review, dated 12/29/21 revealed resident sustained unwitnessed fall by rolling out of the bed. Interventions included to assist the resident with care related to her increased pain and to empty out the purse which is very heavy that she carries on her shoulder every day. -The IDT review did not mention any intervention related to the actual cause of fall that was unassisted transfer to the bathroom. The resident's care plan was updated with intervention to provide assistance and redirection as tolerated to empty items from the purse as it can become quite heavy and increase fall risk with poor balance. Encourage me to lay in bed with legs on top of bed. 2. Fall #2 on 1/1/22 The incident report dated 1/1/22, revealed Resident #66 sustained a fall on 1/1/22. Resident #66 was found on the floor, and had a little abrasion on her nose. Resident stated she fell from the bed, she was sleeping and lost her balance, she was not walking. Predisposing factor was identified as restlessness with a note the resident was sleeping at the end of the edge on her bed, and refused to move to the center of the bed. -The incident report did not include any immediate interventions that were put in place to prevent any further falls. The IDT review, dated 1/5/22 revealed resident sustained unwitnessed fall on 1/1/22, the root cause of the fall was identified as resident lays in bed with feet hanging off the bed. Interventions included educate the resident and encourage to lay with her feet up on the bed. -The resident's care plan was not updated with any new interventions to prevent resident from falling. 3. Fall #3 on 1/5/22 The incident report dated 1/5/22, revealed Resident #66 sustained a fall on 1/5/22 around midnight.Nurse heard a loud noise and resident yelled out 'oh man' , when nurse entered the room, resident was sitting on her bottom on the side of her bed. Resident stated she fell out of bed. Resident was assessed by the nurse, and had no obvious injuries. Resident was educated on the importance of laying down in bed correctly, and the resident continued to insist on sleeping in a sitting position. Predisposing factors were identified as confusion, impaired memory, poor safety awareness, and high risk for falls. -The incident report did not mention any other immediate interventions besides providing education to the resident, even though the resident did not respond to the education and continued to sleep in a sitting position. The IDT review, dated 1/5/22 revealed resident sustained unwitnessed fall on 1/5/22, the root cause of the fall was identified as resident lays in bed with feet hanging off the bed. Interventions included speaking with the family and asking for a recliner since the resident was not cooperative with proper positioning in bed. -The IDT review did not assess the potential factors of resident's non-compliance with proper positioning, and did not mention what was done to keep the resident from falling until the family delivered the recliner. In addition, the facility wanted the family to provide the recliner instead of providing it in order to prevent future falls. -The resident's care plan was updated with the following interventions: Ensure that the resident is wearing appropriate footwear. Talk with family about getting a recliner as the resident does not like to sleep with feet on the bed. -No additional interventions were added to keep the resident from falling until the arrival of the recliner. 4. Fall #4 on 1/5/22 (second fall in the last 24 hours) The incident report dated 1/5/22, revealed Resident #66 sustained a fall on 1/5/22 at 11:45 a.m. (this was her second fall in less than 24 hours). Resident was sitting on the floor with back resting against the bed, and assisted her up off the floor after assessment. Resident reported no pain, but can ' t make the connection that not sitting on the edge of the bed will keep her from falling. The resident was encouraged to sit in a lazy boy recliner. Resident prefers to sit on the edge of her bed, she then falls asleep and slops off the bed onto the floor landing on the floor mat. She has on proper shoes, a large coat, and her purse heavy with bits and scraps of papers. She did not allow staff to unload the purse, she was not interested in a better sitting position, removing clutter from her bed, or sitting in the recliner. Predisposing factors were identified as confusion, impaired memory, poor safety awareness, and high risk for falls. -The incident report did not include any immediate interventions that were put in place to prevent any further falls. The IDT review, dated 1/7/22 revealed resident sustained unwitnessed fall on 1/5/22, the root cause of the fall was identified as resident sitting on the edge of bed and attempting to lay down. Interventions included to encourage resident to sit in a chair not on the edge of the bed. Encourage her to clear off her bed. -The IDT review did not address the fact that the resident was confused and was refusing staff assistance on proper way of sleeping. -The resident's care plan was not updated with any specific interventions based on the cause of fall and resident's lack of response to education. 5. Fall #5 on 1/8/22 The nursing progress note on 1/8/22 documented resident sitting up on the floor leaning against the recliner with legs bent at knees. Resident complained of right arm, and leg pain. Stated she hit her head but was unable to say if the floor or the recliner. No bumps or redness to head. No evidence of injury, bleeding, swelling. Able to move all limbs.Call light was clipped to the bed. Resident was wearing shoes. It appears the resident was getting up in hurry to go smoke. Bilateral hand grip strong. Hip Bones even. Speech at baseline, no change in mental status. Resident educated to get up out of bed slowly. Staff will place her walker next to the bed. The IDT note dated 1/10/22 revealed that Resident #66 had a fall on 1/8/22 when she was hurring to get outside to smoke. Intervention included not to remind residents about smoking times. -There was no incident report for this fall -The resident's care plan was not updated with any new interventions. The nurse's note on 1/10/22 documented resident still continues to sleep sitting up in bed despite continuous education, frequent checks throughout the night to make sure resident is staying on the bed. The nurse's note on 11/17/22 documented resident needs a fall mat placed by bed for safety precaution as she refuses to actually lay in her bed. Resident only sits on the edge of bed all hours of day and night. -No follow up notes on if the floor mat was obtained for the resident. 6. Change of condition on 1/18/22 (identified bruising) The incident report dated 1/18/22 revealed that a certified nurse aide (CNA) reported to the nurse that the resident had bruises to left eye and left side of forehead. The resident was unable to recall the origin of the bruises. Under the section of immediate actions it was documented that the resident denied any pain, and she had multiple falls in the last month. Neurological checks were completed and were at the baseline. The IDT note dated 1/19/22 revealed that Resident #66 had bruises due to previous falls. Interventions were to monitor the bruises. -The last documented fall was on 1/8/21, therefore it was unclear if it took 10 days for bruises to appear or if the resident had additional falls that were not documented. The nurses note on 1/20/22 at 7:04 a.m. documented, Bruise on left eye, purple in color. The resident seems to be lifting the sleeve of her clothes when moving left arm to aid movement. Complained of pain and rated pain as four out of 10, gave Tylenol, resident went back to sleep. -At 11:55 a.m. it was documented Increased pain and swelling to left wrist post possible fall. Resident has great difficulty moving left wrist on its own and is using her right hand to lift her left arm/hand. X-ray order placed to be completed as soon as possible. -At 4:27 p.m. documented by medical provider: got message about patient with acute distal ulna fracture to the left arm. Please send the patient to the hospital to immobilize the hand. According to the admission summary, the resident was admitted to the emergency department (ED) on 1/20/22 at 6:32 p.m. Resident sustained a fall two days ago when she fell on her left side and injured her left arm. She was diagnosed with trauma with left wrist injury and pain. Splint was applied to stabilize the left ulnar fracture and the resident was discharged back to the facility on the same day. 7. Fall #6 on 1/21/22 The incident report dated 1/21/22 revealed that Resident #66 sustained another fall on 1/21/22. Resident found on the floor in room alone in front of her armchair trying to get up. Resident complained of pain in left wrist and arm, no other injuries observed. Resident was very restless and was unable to wait for a registered nurse to assess prior to moving. The resident was assisted to a standing position and then back into the chair. Neuros (neurological checks) started. Resident was reminded to ask for assistance when needed. Call light within reach. The IDT note dated 1/23/22 revealed that Resident #66 had a fall on 1/21/22. The resident was not able to say what happened. No additional findings were documented. Intervention was listed as daughter to buy her a recliner as she does not sleep laying flat straight in bed. -It was unclear if resident already had a recliner as this intervention was mentioned initially on 1/5/22 after the fall #3 and #4, and on 1/8/22 after resident's fall #5 she was leaning against the recliner. -No additional interventions were added to the resident's care plan. E. Staff interviews Licensed practical nurse (LPN) #4 was interviewed on 2/3/22 at 3:30 p.m. She said she worked the shift when a resident was sent to the ED for the evaluation. She said she noticed swelling on the resident's arm and the resident was not using her arm with movement. She said she contacted her physician who ordered an x-ray. RCNA #2 was interviewed on 2/7/22 at 9:30 a.m. She said she was a restorative aide, but worked with Resident #66 on many occasions as a CNA. She said the Resident #66 was confused, did not follow the recommendations. She frequently refused or would take off her splint. She said the resident was able to ambulate with a four wheel walker and required assistance with personal care and ambulation. Regarding the falls, she said the plan was to check on the resident frequently and when passing by to make sure she was properly positioned in the recliner. She said the resident frequently fell asleep leaning forward. CNA #4 was interviewed on 2/7/22 at 11:30 a.m. She said she was an agency CNA and was new to the unit. She said she did not know how much assistance Resident #66 required, she said she would ask other CNAs that were working with her. She said to her knowledge, the resident ambulated with a walker and should be reminded to use it every time she was up. She said these were the interventions to keep the resident safe from falling. LPN #1 was interviewed on 2/7/22 at 11:30 a.m. He said the resident was confused due to her dementia diagnosis. He said the resident was recently hospitalized and diagnosed with ulnar fracture. He said he did not work the shift when fall occurred. He said for fall prevention staff were checking on the resident frequently due to her unsafe habit of sleeping on the edge of the bed or the recliner. He said the resident occasionally refused care such as wearing the splint but was otherwise cooperative. She said when one of the residents sustained the fall, nursing responsibility was to assess the resident for injury, notify family, physician and follow any received orders from the physician. She said nurses were expected to fill out an incident report and put in place immediate interventions to keep the resident safe and prevent any additional falls. The director of rehabilitation (DOR) was interviewed on 2/7/22 at 3:00 p.m He replied to the questions via email. He said the resident was not currently receiving physical or occupational therapy services. The most recent evaluation was completed between 12/27/21 and 1/5/22 in response to resident's falls. The resident was provided with a four wheel walker which significantly improved her balance and decreased her fall risk. In addition, education was provided to the resident and staff to utilize the rolling walker with mobility. The resident's care plan was updated to include use of the rolling walker with mobility. The DON was interviewed on 2/7/22 at 4:30 p.m. She said after she reviewed Resident #66's record, she identified some confusing and incomplete documentation about the potential fall on 1/18/22. She said she completed the investigation regarding the events on 1/18/22 and determined that the resident had a fall on that day (see below facility follow-up documentation). She said she prepared an education list on the items that she planned to educate nurses immediately. Specifically on proper documentation of falls, assessment by a registered nurse and reporting to her or manager on duty. She demonstrated the list of educational topics. She said this was not new, but since 75% of staff who currently were working in the building were agency staff, she felt that they needed to be educated on post fall interventions and proper documentation. Regarding safety interventions, she said the resident was on frequent checks by nurses and CNAs to encourage the resident to lean backwards in the reclined for her safety. She said the resident was resistant to follow the recommendation and this was why they continued to check on her. She said the entire team was responsible for updating the care plans with new interventions but she had not had a chance to review them to make sure everything was written down what was attempted to prevent the resident from falling. F. Facility follow-up before the survey exit on 2/7/22 During the interview DON on 2/7/22 provided following documents: QAPI meeting notes regarding the falls for Resident #66, investigation of events on 1/18/22 with conclusion that resident sustained a fall, interviews with staff who were working on 1/18/22, and list of items that she planned to educate nurses and CNAs.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews, and observations the facility failed to ensure one (#33) of four out of 35 sample resi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews, and observations the facility failed to ensure one (#33) of four out of 35 sample residents, remained free from resident to resident abuse. Specifically, the facility failed to ensure Resident #33 was safe from resident-to-resident altercation with Resident #44. Resident #33 called Resident #44 an expletive in Spanish. Then Resident #44 slapped Resident #33 on the face. Resident #33 sustained a lip abrasion injury. Findings include: I. Facility policy and procedure The Abuse policy and procedure, revised 10/28/2020, was provided by the nursing home administrator (NHA) on 2/7/22 at 12:30 p.m. It revealed in pertinent part: Purpose: (The facility) does not condone resident abuse and shall take every precaution possible to prevent resident abuse by anyone, including staff members, other residents, volunteers, and staff of other agencies serving the resident, family members, legal guardians, resident representative, sponsors, friends, or any other individuals. Every resident has the right to be free from verbal, sexual, physical and mental abuse, corporal punishment, and involuntary seclusion. Standards: 1. Providing a safe environment for the resident is one of the most basic and essential duties of our facility. 2. Employees have a unique position of trust with vulnerable residents. 3. This facility promotes an atmosphere of sharing with residents and staff without fear of retribution. Residents must not be subjected to abuse by anyone, including but not limited to facility staff, other residents, consultants, volunteers, staff of other agencies serving the residents, family members or legal guardians, friends, or other individuals. 4. Identification of abuse shall be the responsibility of every employee. Definitions: Physical abuse is defined as abuse that results in bodily harm with intent. It includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment and willful neglect of the resident's basic needs. Willful means the individual must have acted deliberately, not that he/she must have intended to inflict injury or harm. Adverse event is an untoward, undesirable, and usually unanticipated event that causes death or serious injury, or the risk thereof. Neglect is the failure of the facility, its employees or service provider to provide goods and services to a resident necessary to avoid physical harm, pain, mental anguish, or emotional distress. Residents at risk for abusive situations are identified and appropriate care plans are developed. Pre-assessment of potential residents is done during the admission process to screen for potential signs of abusive behavior. Routine assessment of (the) facility physical environment for potentially hazardous resident outcomes is done. Abuse by Other Residents Each facility assesses each potential resident prior to admission. This assessment includes a behavior history. Persons with a significant history or high risk of violent behavior are carefully screened and assessed for appropriateness of admission. If a resident experiences a behavior change resulting in aggression toward other residents, the facility conducts further assessment and arranges for appropriate psychiatric evaluation for further screening. The resident's care plan is revised to include new approaches to reduce or eliminate any further chance of abuse. Recommendations for appropriate intervention, up to and including hospitalization, can then be implemented. When another resident jeopardizes the safety of one resident, alternative placement may be considered for that resident. When residents who have been admitted exhibit behavior that presents a danger to others, interventions shall be taken to ensure the safety of other residents and staff. II. Facility investigation The 1/16/22 facility investigation was provided by the nursing home administrator (NHA) on 2/3/22 at 1:00 p.m. The documentation revealed, Summary of incident (Resident #33 and Resident #44). Staff heard yelling and when they arrived they found Resident #33 and Resident #44 yelling at each other. Resident #33 stated that Resident #44 had hit her. Staff separated the two residents and removed them from the area and redirected them away from each other. Staff assessed Resident #33 for injury (and she) had a small abrasion to the inside of her lip. Resident #33 denies pain or fear. Did not recall the event shortly after. No staff witnessed the event, other residents who were sitting nearby stated they were just yelling at each other. There have been no further incidents with these residents and staff work to keep them separated. This is not being substantiated for abuse as there was no pain and no fear voiced by the resident. On 1/16/22 at 8:45 a.m. Resident #33 was yelling at Resident #44 calling her an ' expletive in Spanish ' . Resident #44 started yelling back and then hit Resident #33 in the mouth, staff separated the residents and removed them from the area and placed Resident #44 (on) 1:1 (one-to-one staff supervision) until calmed down. Staff placed both residents on close observation, no further incidents. All parties notified (family/guardian, ombudsman, physician) and the police. Immediate safety measures put in place for resident's protection: Resident #44 placed on 1:1 until calmed down (with no specified time frame), then staff kept the resident apart and (with) close observation. The registered nurse on duty conducted the assessment after the event. Resident (#33) is at baseline no changes noted to baseline behavior. Resident does not recall the event. No pain and no fear voiced. the assessment findings (were) small inner lip abrasion noted. No complaint of pain and no fear voiced. -However, according to the nurse progress note on 1/16/21 the resident also had a bruise to her cheek. Resident (#44) stated that Resident (#33) had 'hit her.' Resident stated she would not let me pass. Residents both are diagnosed with dementia. Resident #33 can be aggressive. Residents are to be monitored and staff to redirect from each other. Interventions put in place to help prevent a recurrence: Staff educated on the need to ensure that residents are kept apart and to direct as quickly as possible. While this meets the requirements for reporting there was no pain and no fear voiced by either resident and they could not recall the event shortly after. No evidence noted that intent to injure was identified. -However, the facility indicated there was no intent, Resident #44 hit Resident #33 after she had called her an expletive in Spanish, which caused an injury to Resident #33. Although both residents had dementia and did not recall the incident or show fear, a reasonable person would not want to be hit in the face. III. Resident #33 A. Resident status Resident #33, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the January 2022 computerized physician orders (CPO), the diagnoses included unspecified dementia with behavioral disturbances, traumatic brain injury (TBI), epilepsy, and bilateral age related nuclear cataract. The 12/7/21 quarterly minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status score (BIMS) of five out of 15. The resident required extensive assistance with personal hygiene. The resident required supervision with bed mobility, transfers, walking in the room and corridors, and eating. The resident used a front wheel walker for mobility. The resident did not reject care from staff. The resident exhibited verbal behavioral symptoms directed toward others: screaming, threatening and cursing. The resident exhibited behaviors not directed towards others; hitting or scratching self, pacing, or verbal/vocal symptoms like screaming, and disruptive sounds. B. Record review The 12/12/21 care plan revealed, the resident had a behavior problem related to dementia. The interventions revealed, Resident #33 at times can be intrusive and disruptive. She creates narratives of what has happened between her and other residents which are false. Staff provide support, redirect, and validate as needed. If an allegation of abuse is made or resident to resident altercation, will follow up with an investigation. can at times be physically aggressive towards staff when upset. Allow to calm and encourage to a quiet place to relax. She will at times throw furniture. Encourage her to a quiet place, or assist other residents away as needed for safety. -Following the physical abuse incident that occurred on 1/16/22, the comprehensive care plan did not document any new interventions put into place to address Resident #44's aggressive behavior in order to prevent recurrence of abuse to Resident #33 or the other residents. Cross-reference F744; the facility failed to implement person centered approaches to dementia care in order to prevent resident-to-resident altercations. The 180 day reevaluation of secured neighborhood placement was completed on 1/15/22. The evaluation documented the resident habitually wandered, would wander out of their environment, and would not be able to find their way back. The 1/16/22 nursing progress note revealed, patient .got slapped in the face. Lip abrasion and cheek bruise, incident report completed. -The facility incident report documented a lip abrasion but not a cheek bruise. The 1/17/22 nursing progress note revealed, remains on monitoring related to received physical aggression from (Resident #44). Abrasion to the upper inner lip healing well with no signs and symptoms of infection. No behavioral concern noted this shift, will monitor. The 1/19/22 nursing progress note revealed, remains on monitoring related to received physical aggression from (Resident #44). Abrasion to the upper inner lip healing well with no signs and symptoms of infection. Resident exhibiting no signs of fear/distress. will monitor. IV. Resident #44 A. Resident status Resident #44, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the January 2022 computerized physician orders (CPO), the diagnoses included Alzheimer's disease, dementia with behavioral disturbances, gastro-esophageal reflux disease (GERD), and rheumatoid arthritis. The resident's primary language was Spanish. The 12/13/21 annual minimum data set (MDS) assessment revealed the resident was unable to complete a brief interview for mental status score (BIMS). The resident required limited assistance with dressing and toilet use. The resident required supervision with transfers, eating, bathing, and walking in their room and the corridors. The resident did not use any mobility devices to ambulate. The resident exhibited behavioral symptoms directed towards others; hitting, pushing, kicking, scratching, and grabbing. The resident exhibited verbal behavioral symptoms directed toward others: screaming, threatening and cursing. The resident exhibited behaviors not directed towards others; hitting or scratching self, pacing, or verbal/vocal symptoms like screaming, and disruptive sounds. The resident significantly intruded on the privacy or activity of others. B. Record review The 5/2/21 care plan revealed, At times when intrusive or frustrated (Resident #44) can become verbally and physically aggressive (tapping, hitting, pulling, or scratching). (Resident #44) will be kept safe and will be provided with activities and socialization through the next review. Interventions: Staff to continue to offer redirection as tolerated. Staff will encourage social distancing and provide safety prompts when indicated. -Following the physical abuse incident that occurred on 1/16/22, the comprehensive care plan did not document any new interventions put into place to address Resident #44's aggressive behavior in order to prevent recurrence of abuse to Resident #33 or the other residents. Cross-reference F744: the facility failed to implement person centered approaches to dementia care in order to prevent resident-to-resident altercations. The 180 day reevaluation of secured neighborhood placement was completed on 10/23/21. The evaluation documented the resident habitually wandered, or would wander out of their environment, and was unable to find their way back. The 1/16/22 nursing progress note revealed, (Resident #44) was yelled at by another (resident) and slapped her in the face. Incident report completed. V. Staff interviews The NHA was interviewed on 2/3/22 at 1:00 p.m. She said Resident #33 did receive a lip abrasion during the physical abuse involving Resident #33 and Resident #44. She said it made sense to me at the time to record the incident as unsubstantiated due to there being no fear from either resident after the incident. She said also due to dementia neither resident had a memory of the incident shortly afterwards. The NHA said the residents were separated after the incident but both residents soon forgot what had happened. She said on the secured unit residents often did not remember what happened in situations such as this reported physical abuse. She said the staff did not witness the event because they were not in the hallway at the time. She said Resident #44 did hit Resident #33. The NHA said now considering it from another point of view, I now plan to change the incident from unsubstantiated to substantiated. -Although, the NHA unsubstantiated the incident due to the residents not being fearful or due to their dementia, Resident #33 had a lip abrasion from the altercation and indicated the Resident #44 had hit her. Certified nurse aide (CNA) #2 was interviewed on 2/7/22 at 9:20 a.m. She said Resident #44 spoke only Spanish and Resident #33 spoke only English. She said Resident #44 and Resident #33 argue every day. She said Resident #44 often touched Resident #33's walker and blanket. She said Resident #33 verbally insults, yells, calls names and swears at Resident #44. She said she tried every day she worked in the secured unit to get Resident #44 to move away from Resident #33. She said Resident #44 would scratch, yell, and punch her (CNA) sometimes when she tried to provide her with care or redirection. She said she tried to get Resident #44 to color daily because she enjoyed it, but she did not always want to color. She said Resident #44 might kick or bite when the staff tried to dress her. She said Resident #44 mostly walked up and down the hallway continuously when she was awake. She said Resident #33 sat in her chair in the hallway daily. She said Resident #44 was not always supervised as she walked up and down the hallway. She said sometimes the staff were in other resident rooms and were not always able to watch Resident #44 and Resident #33. The activity director of memory care (ADMC) was interviewed on 2/7/22 at 9:30 a.m. She said the staff tried to keep Resident #33 and Resident #44 separated. She said Resident #33 spent time seated in a chair in the hallway covered with her blanket. She said Resident #44 walked up and down the hallway often. She said Resident #33 sometimes called Resident #44 vulgar names in Spanish. She said even though Resident #33 spoke English she knew just enough Spanish swear words to irritate Resident #44. She said even before the incident on 1/16/22, Resident #44 would hear Resident #33 speak the swear words in Spanish and Resident #44 would get mad and be aggressive with Resident #33. She said on 1/16/22, Resident #33 called Resident #44 an (expletive) in Spanish. She said at the time of the incident she was in another resident's room and she could hear Resident #33 yelling she hit me, she hit me. She said Resident #44 was dancing in the hallway because she seemed happy she hit Resident #33. She said they get along about 50 percent of the time and the other 50 percent of the time they do not get along. She said Resident #33 was an instigator who yelled out vulgar things to people, and she yelled Spanish vulgarities at Resident #44. She said staff try to get Resident #44 to walk down the hallway or to color. She said the staff tried to keep Resident #44 away from Resident #33 but it did not always happen. VI. Observations On 1/31/22, 2/1/22, 2/3/22 and 2/7/22 Resident #33 and Resident #44 were observed throughout the day from 9:00 a.m. to 4:00 p.m. on the secured unit. Resident #33 was observed on all four days sitting with her back against the wall, in her chair in the middle of the hallway of the secured unit. She had her front wheel walker in front of her and a blanket either on her walker or on her lap. She spoke to staff and residents when she was spoken to. No verbal or physical aggression was observed. She was not continually supervised. Resident #44 was observed on all four days pacing up and down the hallway of the secured unit. She walked from her bedroom, to the dining area, down the hallway and to the secured doors which led to the facility's 400 unit, where she turned around and repeated her pacing routine. She spoke Spanish to staff. She was observed several times not having spatial awareness as she spoke with staff or residents, being within one inch of others bodies or faces. She was not observed being redirected by staff when she was within one inch of others bodies or faces. She was not continually supervised. VII. Facility follow-up The facility investigation was provided again on 2/7/22 at 9:45 a.m. by the social service director (SSD). The facility investigation added, 2/3/22 Upon further consideration and reinterpretation of the guidance the decision to substantiate for abuse was completed and updated
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to provide assistance with activities of daily living (A...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to provide assistance with activities of daily living (ADLs) to ensure the highest practicable quality of life and care, for one (#29) of three residents reviewed out of 35 sample residents. Specifically, the facility failed to ensure Resident #29 was groomed and finger nails cleaned and trimmed. Findings include: I. Facility policy The Activities of Daily Living (ADLs) policy, revised March 2018, was provided by the nursing home administrator (NHA) on 2/7/22 at 11:34 a.m The policy read in pertinent part, Residents will be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADLs). Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming and personal and oral hygiene.Appropriate care and services will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with hygiene(bathing, dressing, grooming, oral care and toileting. II. Resident status Resident #29, age [AGE], was admitted on [DATE]. According to the February 2021 computerized physician orders (CPO), diagnoses included cerebral vascular accident (CVA) and stroke. The 12/3/21 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a brief interview for mental status (BIMS) score of nine out of 15. He required extensive assistance from staff with bed mobility, dressing, personal hygiene and toileting. There was no rejection of care documented. III. Resident interview and observation Resident #29 was interviewed on 1/31/22 at 11:39 a.m. The resident was lying in bed. He was not groomed. There was dried brown food on his beard. His fingernails were long with dried black substance under his fingernails. He said he would like to be shaved and have his fingers trimmed and clean. He said no staff offered to shave him and trim his fingernails. Resident #29 was observed again on 2/1/22 at 10:00 a.m. He was lying in his bed. He was observed in the same way as above. Resident #29 was observed for the third time on 2/3/22 at 10:15 a.m. He was lying on his bed. -At 10:20 a.m., licensed practical nurse (LPN) #5 entered the resident's room. LPN #5 acknowledged the resident was not groomed and fingernails not clean and trimmed. LPN #5 said the resident refused care most of the time. She asked the resident if he would like to be shaved and his nails trimmed. Resident #29 said he would like to be shaved and have his nails cut. She told the resident she would send the certified nurse aide (CNA) to shave and trim his nails She said the CNAs were responsible for ensuring residents' ADLs were completed. She said usually the grooming and nails care should be done during showers. -The resident did not refuse when asked by LPN #5 if he would like to be shaved and have his nails cut. IV. Record review The comprehensive care plan, revised on 1/19/22, identified Resident #29 had an activity of daily living (ADL) self-care performance deficit related to activity intolerance, impaired balance, limited mobility, pain and history of stroke with decreased range of motion to right hand. Interventions included bathing/showers- check nails length and trim and clean on bath day and as necessary. Report any changes to the nurse. Use short, simple instructions such as hold your wash cloth in your hand, put soap on your washcloth, wash your face, to promote independence. Resident required full assistance by one staff member to dress. V. Staff interviews Certified nurse aide (CNA) #3 was interviewed on 2/3/22 at 9:46 a.m. She said CNAs were responsible for ensuring residents' ADLs were completed. She said nail care and grooming should be completed during showers. She said if the nursing staff observed a resident needing to be groomed and needed nail care, the staff should ensure it was done. She said Resident #29 refused care a lot of time (however, there was no documentation for refusal of care). She said she was from the agency and did not work with the resident regularly. She said she was not aware Resident #29 needed to be groomed and his nails trimmed. The director of nursing (DON) was interviewed on 2/7/22 at 1:18 p.m. She said the nursing staff was responsible to offer nail care and ensure residents were clean and groomed daily. She said residents should be groomed and nail care provided during showers. She said she had provided education to CNAs about residents ' ADLs being completed on a daily basis. She said with 75% of the staff being agency, it had been a challenge in keeping up with their daily task. She said she would educate the staff again regarding residents ' ADLs. She said her plan would be to observe all residents immediately to ensure their ADLs needs were met. She said she would do it more often. VI. Facility follow-up Restorative certified nurse aide (RCNA) was interviewed on 2/3/22 at 1:13 p.m. She said she gave Resident #29 shower. She said she shaved him and trimmed his nails. She said LPN #5 asked her to provide ADLs care to Resident #29. The facility sent an email on 2/8/22 after the survey exited on 2/7/22. The facility email read one resident out of sample size requiring nail care does not rise to the level of deficient practice. The resident in question is alert and oriented and able to make all needs known. The resident consistently had a full head to toe skin assessment completed each week without signs of infection noted. Bathing records (attached for review) indicate resident frequently refused bathing assistance when offered and these choices may have led to the appearance of nails. Resident care plan outlines the resident ' s resistance to care at times and is attached for review. Furthermore, Resident chose not to utilize adaptive equipment for meals which may also be a factor leading to the appearance of nails. The nails were trimmed upon discovery of concern and the resident's care plan has been updated. On 2/8/2022, an audit was completed of all current residents in the facility. All residents that required nail care refused at time of offering consistent with known behaviors. -However, based on the resident ' s interview (see above), it documented he would like to be groomed and have his nails trimmed but no staff had offered it to him. The MDS documented on 12/3/21 revealed no rejection of care. Furthermore, Resident #29's care plan was reviewed during the survey; it did not include refusal care. The care plan provided by the facility via email on 2/8/22, identified the resident has behaviors related to unspecified psychosis and vascular dementia. Behaviors include: refusal of care, contacting family for needs instead of using call light, and reported history in the hospital of aggression. -The care plan was initiated on 2/7/22 and revised on 2/7/22, which was during the survey.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide range of motion (ROM) and restorative servi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide range of motion (ROM) and restorative services for two (#12 and #16) of three residents reviewed for ROM limitations without services of 35 sample residents. Specifically, the facility failed to: -Ensure Resident #12's contracture to her left and right wrist were re-evaluated/assessed and interventions implemented on a routine basis to maintain or prevent worsening of contractures; and, -Regularly apply wrist splints to the Resident #16 as recommended by an occupational therapist (OT). Findings include: I. Facility policy and procedure The Resident Mobility and Range of Motion policy, revised July 2017, was provided by the social service director (SSD) on 2/7/22 at 9:15 a.m. It revealed in pertinent part, Residents will not experience an avoidable reduction in range of motion (ROM). Residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM. Residents with limited mobility will receive appropriate services, equipment and assistance to maintain or improve mobility unless reduction in mobility is unavoidable. As part of the comprehensive assessment, the nurse will also identify conditions that place the resident at risk for complications related to ROM and mobility, including: a. Pain; b. Skin integrity issues; c. muscle wasting and atrophy; e. Contractures. During the resident's assessment, the nurse will identify the underlying factors that contribute to his or range of motion or mobility problems, if any, including: b. Neurological conditions ( cerebral palsy) The care plan will include specific interventions, exercises and therapies to maintain, prevent avoidable decline in, and/or mobility and range of motion. Interventions may include therapies, the provision of necessary equipment, and/or exercises and will be based on professional standards of practice and be consistent with state laws and practice acts. The care plan will include the type, frequency, and duration of interventions, as well as measurable goals and objectives. The resident and representative will be included in determining these goals and objectives. Documentation of the resident's progress toward the goals and objectives will include attempts to address any changes or decline in the resident's condition or needs. II. Resident #12 A. Resident status Resident #12, age [AGE] was admitted on [DATE] and readmitted on [DATE]. According to the January 2022 computerized physician orders (CPO), the diagnoses included unspecified dementia with behavioral disturbances, cerebral palsy, stage 2 chronic kidney disease, low back pain, morbid obesity, contractures of the left and right wrists, anxiety disorder, and gastro-esophageal reflux disease (GERD). The 11/12/21 quarterly minimum data set (MDS) assessment revealed the resident was moderately impaired with a brief interview for mental status score (BIMS) of 12 out of 15. The resident required extensive assistance with bed mobility, dressing, eating and personal hygiene. The resident required total dependence on staff for transfers, bathing, and toilet use.The resident had impairment on both sides of her upper and lower extremities. The resident did not exhibit any rejection of care from the staff. The resident received zero minutes of occupational and physical therapy. The resident received zero minutes of a restorative nursing program which included zero minutes of range of motion (ROM) and zero minutes for splint or brace assistance. B. Resident interview and observations Resident #12 was interviewed on 1/31/22 at 9:54 a.m. She said she needed to have her hands wrapped with something because she had wrist contractures. She said she had splints years ago for her hands but the material felt too hard to wear. She said she liked the soft wraps for her wrists. She said she had asked several times for staff to put a warm washcloth in her hand but the staff did not do it for her. She said no staff had offered her anything for her wrists in a long time. Resident #12 was interviewed again on 2/3/22 at 10:30 a.m. She said she did not get therapy services. She said the doctor said that she could have a warm cloth for her hands to hold or she could have a soft ball to squeeze. She said the doctor said that months ago. She said she would like to have restorative nursing care for her wrists. She said she felt pain in her contractures more in the winter when it was cold outside than in the summer. She said yesterday she asked two staff members to get her a warm washcloth to hold in her hand for her wrists but they did not give her one. Resident #12 was interviewed again on 2/7/22 at 11:16 a.m. She said her wrists had worsened over the years. She said she would really like a soft item type brace to hold in her hand. She said there were no braces in her room. On 1/31/22, 2/1/22, 2/3/22, and 2/7/22 from 9:00 a.m. to 4:00 p.m. the resident's right and left wrists were observed. Resident #12 was in bed without wearing any devices for either wrist contracture. C. Record review The care plan last revised 2/3/22 revealed the resident had limited physical mobility with wrist contractures. She was at risk for complications related to immobility, including contractures. Interventions included: Monitor/document/report symptoms of immobility: contractures forming or worsening. Provide gentle range of motion as tolerated with daily care, left wrist contracture using a rolled hand splint. -Although the care plan had documented interventions for the resident's contractures, she was not documented having received therapy or restorative nursing care. -The treatment administration record (TAR) for January 2022 and 2/1/22 had no documentation of care for her contractures. -Review of the record revealed no documentation to indicate the resident received care for her wrist contractures. E. Staff interviews The restorative certified nurse aide (RCNA) #1 was interviewed on 2/3/22 at 1:04 p.m. She said the therapy department wrote programs for the restorative nursing program to provide for the residents. The RCNA said she would have given Resident #12 restorative nursing care but she was not given a plan to follow from the therapy department. She said restorative nursing would give Resident #12 hand splints if there was a program for the hand splints. She said Resident #12 was not on any restorative nursing care program and she had not received any care from the restorative department. The director of nursing (DON) was interviewed on 2/3/22 at 1:08 p.m. She said she was responsible for restorative nursing care in the facility. She said Resident #12 did not have a program with restorative nursing. She said Resident #12 had a diagnosis of contractures and she said she did not know the resident was not on any programs for the contractures. The director of rehab (DOR) was interviewed on 2/7/22 at 12:31 p.m. He said he had been the DOR in the facility for about two months. He said all residents in the facility were screened by his department at the minimum of quarterly throughout the year. He said the therapy department had a specific audit for contractures. He said the last time therapy did a screening of contractures for Resident #12 was on 12/31/2020. He said when therapy staff looked at Resident #12 a year later on 11/9/21 for the resident's wheelchair, the therapy staff did not evaluate her contractures. He said he had documented she had rolled hand splints four hours a day. He said it was the assumption of the therapy department that she was provided with rolled hand splints daily from restorative nursing. He said he would speak to occupation therapy (OT) tomorrow to provide Resident #12 with an evaluation of her contractures. He said his documentation revealed the resident had hand splints in her room. He said he would go to Resident #12's room and look for her hand splints. He said if the splints were not in her room he would go to the storage closet in the therapy office to get an appropriate splint after the OT evaluation or he would order a new one if she needed a different size than what he had in storage. He said after the evaluation tomorrow a program would be written for restorative nursing. He said restorative nursing would then have a program to follow from his department. He said he would provide documentation of the new program after it was written (see facility follow-up below). He said the therapy department assumed restorative nursing had a program from his department. He said he would double check if there was a program but he said he doubted it. He said it was obvious there was a communication breakdown between the therapy department and restorative nursing. He said he would fix the situation right away and get Resident #12 evaluated and on a program. He said without care for her contractures, the contractures could worsen. The DOR was interviewed again on 2/7/22 at 3:00 p.m. He said he went to Resident #12's room. He said he looked in the room and currently there were no hand splints for her contractures in her room. E. Facility follow-up On 2/8/22 at 2:38 p.m. the nursing home administrator (NHA) emailed documentation for the occupational therapy evaluation and the written program for the restorative nursing department to follow for Resident #12. The documents revealed: -The resident would receive therapeutic exercises daily for the right and left wrist contractures. -Range of motion (ROM) measurements for the right and left wrists were obtained. -Restorative nursing goal revealed, improve ROM of left wrist extension by at least 15 degrees, improve active ROM of right wrist to 70 degrees flexion and 55 degrees extension, to decrease wrist contracture and improve function, and prevent left shoulder contracture. -Restorative nursing program to provide active and passive ROM and to provide splint or brace assistance. -A photograph was provided of the soft resting hand splint that the facility ordered for Resident #12. On 2/8/22 at 3:58 p.m. the DOR sent a follow-up email which revealed, Per our OT the only movement that got worse was right wrist flexion, which decreased 20 degrees. Right wrist extension and left wrist flexion and extension improved. It appears that since the 2020 eval she is using her right hand more which would explain the increase in extension motion and why I am not recommending a right hand splint at this time (AROM and PROM only) because I don ' t want to restrict the motion and function that she has. During the eval, she also did not have any spasticity in her right hand. Indications continued for splinting her left hand.III. Resident #16 A. Resident status Resident #16, age [AGE], was admitted on [DATE]. According to the February 2022 computerized physician orders (CPO), diagnosis included a schizoaffective disorder bipolar type, cerebral palsy, unspecified psychosis, epilepsy, contractures of left and right hand. The 11/19/21 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status (BIMS) score was not conducted. The resident did not reject the care that was necessary to achieve the resident's goals for health and well-being, and did not display any behaviors. She required extensive assistance from one to two staff members for transfers, bed mobility, dressing and personal hygiene. The resident had functional limitations in range of motion on both sides of her upper extremities. -Therapy and restorative minutes were not coded on the MDS assessment. B. Resident interview and observations Resident #16 was attempted to be interviewed on 1/31/22 at 10:54 a.m. Resident was positioned in bed on her back slightly leaning towards her left side with the head of the bed (HOB) elevated to 30 degrees. Resident #16 made eye contact when she was called by name, did not answer any questions, went on looking at the ceiling, and kept saying mmmm. Both wrists were observed contracted and positioned on the resident's chest. A pair of two blue wrist splints were observed sitting on the window seal next to the resident's bed. -At 2:55 p.m. resident observed in bed, both of her arms were positioned on the sides, she was not wearing wrist splints. The pair of two blue wrist splints was observed sitting on the window seal next to the resident's bed. Resident #16 was observed on 2/1/22 at 10:57 a.m. She was in bed on her back, eyes open, not wearing wrist protectors. -At 12:45 p.m. the resident was in bed, she was not wearing wrist protectors. -At 2:35 p.m. the resident was in bed, she was not wearing wrist protectors.The pair of two blue wrist splints were observed sitting on the window seal next to the resident's bed. C. Record review The care plan for ADLs, initiated on 1/14/14 and revised on 7/27/2020, revealed the resident had self care deficits related to decreased mobility, cerebral palsy, and contractures. Interventions included to provide restorative nursing program. The program included a passive range of motion to upper and lower extremities. -The care plan did not mention use of wrist splints or details on when wrist splints should be applied and for how long. -The resident did not have a care plan for the restorative program. Review of the medication administration records (MARs) and treatment administration record (TARs) for January and February 2, 2022 revealed no records that application of wrist splints were documented by nurses. The restorative program log was reviewed from January 2022 to 2/2/22 revealing that the resident received passive range of motion exercise for upper and lower extremity five to six times per week. -There was no mention of wrist splints. The discharge summary from occupational therapy dated 11/25/21 revealed the resident was recommended to wear appropriately fitted bilateral upper extremity orthotics (splints) for two hours or as tolerated. -There was no order documented in CPOs. D. Staff interviews Restorative certified nurse aide (RCNA) #1 was interviewed on 2/3/22 at 11:30 a.m. She said Resident #16 was enrolled in a restorative nursing program and was receiving passive range of motion to both of her arms five to six days a week. She said the wrist splints were used only during the night as much as the resident could tolerate. RCNA #2 was interviewed on 2/7/22 at 9:30 a.m. She said she provided passive range of motion for the Resident #16 five days a week. She said she applied the wrist splints every morning after she completed a range of motion exercises. She said today she was not working with the resident because she had a different assignment. She walked into Resident #16's room immediately after the interview, observed wrist splints on the window seal and said the splints should have been placed on after the exercise. She spoke with the resident, cleaned her hands with disposable wet tissue and applied the splints. She said the resident sometimes took them off when she moved her hands, but usually tolerated them well. Licensed practical nurse (LPN) #1 was interviewed on 2/7/22 at 11:30 p.m. He reviewed Resident #16's MAR and TAR and said that he could not locate the orders for wrist splints for the resident. He said he recalled having this order in the past but could not locate it now. He said restorative CNAs worked daily and were in charge of making sure that orthotic devices (such as splints) were applied. He said nursing responsibility was to monitor the skin and observe that orthotics applied as ordered. The director of rehabilitation (DOR) services was interviewed on 2/7/22 at 3:20 p.m. He said the resident was discharged from the OT program with the recommendations for passive range of motion and wrist splints. He said the most recent assessment and contracture audit for this resident was conducted on 12/16/21 with the findings of no regression and good maintenance. He said the next assessment will be done in March 2022 (completed every three months). He said considering the resident's diagnosis of cerebral palsy that is associated with neurologic decline, the resident's contractures may get worse with time. He said it was important to continue passive range of motion and splint application to slow down the progression as much as possible. The DON was interviewed on 2/7/22 at 3:45 p.m. She said she was currently in charge of the restorative nursing program. She said every resident on the restorative nursing program had a care plan that documented the type of treatment the resident received. She said Resident #16's care plan did not include the wrist splints details. She said she would review the OT order and update the plan. She said the details about wrist splints would be added to TAR, so nurses can check the skin daily and to make sure the splints were applied regularly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#33, #44) of three residents reviewed fo...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#33, #44) of three residents reviewed for dementia care of 35 sample residents, received the appropriate treatment and services to maintain their highest practicable physical, mental, and psychosocial well-being. Specifically, the facility to: -Comprehensively assess and effectively identify person-centered approaches for dementia care for Resident #33 and Resident #44 to prevent resident-to-resident altercations; -Implement behavior tracking for Resident #33 and Resident #44 after the resident-to-resident altercation to prevent further altercations; and, -Train the staff on the secured unit to implement approaches with dementia care to keep the residents safe prior to the incident and after the incident with Resident #33 and Resident #44. On 1/16/22 a resident-to-resident altercation happened on the secured unit when Resident #44 hit Resident #33. Staff interviews revealed the staff witnessed prior incidents of the two residents not getting along. New approaches and interventions for dementia care were not implemented following the altercation on 1/16/22. Cross-reference F600 for failure to prevent resident-to-resident altercations. Findings include: I. Facility policy and procedure The Abuse policy and procedure, revised 10/28/2020, was provided by the nursing home administrator (NHA) on 2/7/22 at 12:30 p.m. It revealed in pertinent part: Routine assessment of (the) facility physical environment for potentially hazardous resident outcomes is done. If a resident experiences a behavior change resulting in aggression toward other residents, the facility conducts further assessment and arranges for appropriate psychiatric evaluation for further screening. The resident' s care plan is revised to include new approaches to reduce or eliminate any further chance of abuse. Recommendations for appropriate intervention, up to and including hospitalization, can then be implemented. II. Resident census and conditions The 1/31/22 resident census and condition form documented 81 total residents with 35 residents (43%) with dementia and 55 residents with behavioral healthcare needs (67.9%). The facility had a secured unit with 14 residents. III. Facility investigation of resident-to-resident altercation between Resident #33 and Resident #44 The 1/16/22 facility investigation was provided by the nursing home administrator (NHA) on 2/3/22 at 1:00 p.m. The documentation revealed; Summary of incident (Resident #3 and Resident #44) Staff heard yelling and when they arrived they found Resident #3 and Resident #44 yelling at each other. Resident #3 stated that Resident #44 had hit her. Staff separated the two residents and removed them from the area and redirected them away from each other. Staff assessed Resident #3 for injury (and she) had a small abrasion to the inside of her lip. Resident #3 denies pain or fear. Did not recall the event shortly after. Cross-reference F600. Resident #44 placed on 1:1 until calmed down (with no specified time frame), then staff kept the resident apart and (with) close observation. -The only intervention for Resident #44 was to be placed on 1:1 (one on one with staff) until calmed down after the incident. The facility did not document any other individualized dementia care changes for the residents. The facility did not train staff on the memory care unit after the altercation so that the situation did not happen again. IV. Resident #33 A. Resident status Resident #33, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the January 2022 computerized physician orders (CPO), the diagnoses included unspecified dementia with behavioral disturbances, traumatic brain injury (TBI), epilepsy, and bilateral age related nuclear cataract. The 12/7/21 quarterly minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status score (BIMS) of five out of 15. The resident required extensive assistance with personal hygiene. The resident required supervision with bed mobility, transfers, walking in the room and corridors, and eating. The resident used a front wheel walker for mobility. The resident did not reject care from staff. The resident exhibited verbal behavioral symptoms directed toward others: screaming, threatening and cursing. The resident exhibited behaviors not directed towards others; hitting or scratching self, pacing, or verbal/vocal symptoms like screaming, and disruptive sounds. It was very important for the resident to have books, magazines, or newspapers to read. It was somewhat important for the resident to keep up with the news, be around pets, and have religious activities. She resided in the secured unit. B. Record review The 12/12/21 care plan revealed, the resident had a behavior problem related to dementia. The interventions revealed, Resident #33 at times can be intrusive and disruptive. She creates narratives of what has happened between her and other residents which are false. Staff provide support, redirect, and validate as needed. If an allegation of abuse is made or resident to resident altercation, will follow up with an investigation. can at times be physically aggressive towards staff when upset. Allow to calm and encourage to a quiet place to relax. She will at times throw furniture. Encourage her to a quiet place, or assist other residents away as needed for safety. The 180 day reevaluation of secured neighborhood placement was completed on 1/15/22. The evaluation documented the resident habitually wandered, would wander out of their environment, and would not be able to find their way back. The 1/19/22 physician visit progress notes revealed that the resident had dementia and lived in the secure memory unit. The resident liked to sit in the common area of the unit and called out to staff and residents who passed by. -There were no notes from the physician concerning the resident-to-resident altercation. -The record review revealed no new interventions for the resident were put in place by the facility after the resident to resident altercation to ensure her dementia care needs were addressed which involved her behaviors of wandering, being intrusive, disruptive and being aggressive. As of 2/7/22 (during the survey), the care plan was not updated after the incident on 1/16/22 (cross-reference F600). V. Resident #44 A. Resident status Resident #44, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the January 2022 computerized physician orders (CPO), the diagnoses included Alzheimer's disease, dementia with behavioral disturbances, gastro-esophageal reflux disease (GERD), and rheumatoid arthritis. The resident's primary language was Spanish. The 12/13/21 annual minimum data set (MDS) assessment revealed the resident was unable to complete a brief interview for mental status score (BIMS). The resident required limited assistance with dressing and toilet use. The resident required supervision with transfers, eating, bathing, and walking in their room and the corridors. The resident did not use any mobility devices to ambulate. The resident exhibited behavioral symptoms directed towards others; hitting, pushing, kicking, scratching, and grabbing. The resident exhibited verbal behavioral symptoms directed toward others: screaming, threatening and cursing. The resident exhibited behaviors not directed towards others; hitting or scratching self, pacing, or verbal/vocal symptoms like screaming, and disruptive sounds. The resident significantly intruded on the privacy or activity of others. It was very important for the resident to have books, magazines, or newspapers to read, do things with groups of people and attend religious services. It was somewhat important for her to listen to music. She resided in the secured unit. B. Record review The 5/2/21 care plan revealed, At times when intrusive or frustrated (Resident #44) can become verbally and physically aggressive (tapping, hitting, pulling, or scratching). (Resident #44) will be kept safe and will be provided with activities and socialization through the next review. Interventions: Staff to continue to offer redirection as tolerated. Staff will encourage social distancing and provide safety prompts when indicated. (Resident ' s) behaviors are de-escalated by validation, distraction with activities, offering preferred snacks, and staff walking with her. Resident prefers verbal and written communication in Spanish. Enjoys word searches, snacks, talking with staff or family, cleaning. The 180 day reevaluation of secured neighborhood placement was completed on 10/23/21. The evaluation documented the resident habitually wandered, or would wander out of their environment, and was unable to find their way back. -The record review revealed no new interventions for the resident were put in place by the facility after the resident to resident altercation to ensure her dementia care needs were addressed which involved her behaviors of wandering, being verbally and physically aggressive. The facility documented to only keep the resident calm after the incident. As of 2/7/22 (during the survey), the care plan was not updated after the incident on 1/16/22 (cross-reference F600). VI. Observations On 1/31/22, 2/1/22, 2/3/22 and 2/7/22 Resident #33 and Resident #44 were observed throughout the day from 9:00 a.m. to 4:00 p.m. on the secured unit. Resident #33 was observed on all four days sitting with her back against the wall, in her chair in the middle of the hallway of the secured unit. She had her front wheel walker in front of her and a blanket either on her walker or on her lap. She spoke to staff and residents when she was spoken to. No verbal or physical aggression was observed. She was not continually supervised. She did not have any reading material during observations. She stared and talked to those who spoke to her. Resident #44 was observed on all four days pacing up and down the hallway of the secured unit. She walked from her bedroom, to the dining area, down the hallway and to the secured doors which led to the facility's 400 unit, where she turned around and repeated her pacing routine. She spoke Spanish to staff and visitors. Some staff spoke Spanish to her but she was predominantly spoken to in English by staff. She was observed several times not having spatial awareness as she spoke with staff or residents, being within one inch of others bodies or faces. She was not observed being redirected by staff when she was within one inch of others bodies or faces. She was not continually supervised. She was not offered reading materials. VII. Staff interviews The NHA was interviewed on 2/3/22 at 1:00 p.m. She said Resident #33 did receive a lip abrasion during the physical abuse involving Resident #33 and Resident #44. She said it made sense to me at the time to record the incident as unsubstantiated due to there being no fear from either resident after the incident. She said due to dementia neither resident had a memory of the incident shortly afterwards. The NHA said the residents were separated after the incident, Resident #44 was observed until she calmed down but both residents soon forgot what had happened. She said on the secured unit residents often did not remember what happened in situations such as this reported physical abuse. She said the staff did not witness the event because they were not in the hallway at the time. The NHA said now considering it from another point of view, I now plan to change the incident from unsubstantiated to substantiated. She said there was no documented training to the staff after the incident with Resident #44 and Resident #33. She said the residents forgot what happened shortly after the incident so there was no need to implement any new measures. -However, the residents both exhibit behaviors of wandering and aggression and there was not a comprehensive review of the both resident's dementia care needs. Staff interviews below indicate both residents come into proximity of each other often and agitate each other. In addition, staff education would need to be completed to ensure the staff taking care of each resident know how to deter the residents from becoming involved in another altercation. Certified nurse aide (CNA) #2 was interviewed on 2/7/22 at 9:20 a.m. She said Resident #44 spoke only Spanish and Resident #33 spoke only English. She said Resident #44 and Resident #33 argue every day. She said Resident #44 often touched Resident #33's walker and blanket. She said Resident #33 verbally insults, yells, calls names and swears at Resident #44. She said she tried every day she worked in the secured unit to get Resident #44 to move away from Resident #33. She said Resident #44 would scratch, yell, and punch her (the CNA) sometimes when she tried to provide her with care or redirection. She said she tried to get Resident #44 to color daily because she enjoyed it, but she did not always want to color. She said Resident #44 might kick or bite when the staff tried to dress her. She said Resident #44 mostly walked up and down the hallway continuously when she was awake. She said Resident #33 sat in her chair in the hallway daily. She said Resident #44 was not always supervised as she walked up and down the hallway. She said sometimes the staff were in other resident rooms and were not always able to watch Resident #44 and Resident #33. She said she was not taught how to help Resident #33 and Resident #44 not to fight. She said she tried to use her common sense with the residents who had dementia. She said she was told today to sign papers by the facility scheduler that she had dementia training. She said the scheduler had her sign papers today that she had received dementia training but no training was given when she signed. She said she did not receive any new training since she began at the facility (April 2021). The activity director of memory care (ADMC) was interviewed on 2/7/22 at 9:30 a.m. She said the staff tried to keep Resident #33 and Resident #44 separated. She said Resident #33 spent time seated in a chair in the hallway covered with her blanket. She said Resident #44 walked up and down the hallway often. She said Resident #33 sometimes called Resident #44 vulgar names in Spanish. She said even though Resident #33 spoke English she knew just enough Spanish swear words to irritate Resident #44. She said even before the incident on 1/16/22, Resident #44 would hear Resident #33 speak the swear words in Spanish and Resident #44 would get mad and be aggressive with Resident #33. She said on 1/16/22, Resident #33 called Resident #44 an (expletive) in Spanish. She said at the time of the incident she was in another resident's room and she could hear Resident #33 yelling she hit me, she hit me. She said Resident #44 was dancing in the hallway because she seemed happy she hit Resident #3. She said they get along about 50 percent of the time and the other 50 percent of the time they do not get along. She said Resident #33 was an instigator who yelled out vulgar things to people, and she yelled Spanish vulgarities at Resident #44. She said staff try to get Resident #44 to walk down the hallway or to color. She said the staff tried to keep Resident #44 away from Resident #33 but it did not always happen. The director of nursing (DON) was interviewed on 2/7/22 at 10:30 a.m. She said she asked her scheduler today to have CNA #2 sign paperwork that she had received dementia training. The DON said the original dementia training paperwork signed by CNA #2 was in a storage area which was why she had her sign that she had dementia training when she was hired. She said she would provide proof of the resident's original training from May 2021, which she did provide later in the day. She said the staff were not trained after the altercation on the secured unit on 1/16/22. VII. Facility follow-up during the survey 1/31/22 to 2/7/22 On 2/3/22 the NHA updated the 1/16/22 facility physical abuse investigation from unsubstantiated to a substantiated incident (cross-reference F600). On 2/7/22 the comprehensive care plans for Resident #33 and Resident #44 did not document any new interventions put into place to address Resident #44's aggressive behaviors in order to prevent recurrence of abuse to Resident #33 or the other residents. On 2/7/22 at 10:30 a.m. the DON said she would provide dementia training to the staff at the next all staff meeting.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure all drugs and biologicals used in the facilit...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure all drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles, in three out of four medication carts. Specifically, the facility failed to: -Label insulin vials and pens with an open date and store them according to manufacturer's recommendation; and, -Label inhalers and eye drops with an open date. Findings include: I. Manufacturer's recommendations Humalog (Insulin Lispro) package insert for Humalog (Insulin Lispro) (2019) read in pertinent part Unopened Humalog should be stored in a refrigerator (36° to 46°F), but not in the freezer. Do not use Humalog if it has been frozen. In-use Humalog vials, cartridges, pens, and Humalog KwikPen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded, even if they still contain Humalog. Protect from direct heat and light. Levemir package insert read in pertinent part: Unrefrigerated Levemir vials should be discarded 42 days after they are first kept out of the refrigerator. Insulin Glargine package insert read in pertinent part:Insulin Glargine pen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded. Atropine sulfate eye drops package insert read in pertinent part: Atropine sulfate will help to prevent the formation of respiratory secretions but will not have any effect on secretions which have already formed. The 10 ml bottle should be safely disposed of 28 days after opening. Latanoprost eye drops package insert read in pertinent part:Store the unopened bottle in the refrigerator. You may keep the opened bottle in the refrigerator or at room temperature for up to 6 weeks. Wixela inhaler package insert read in pertinent part: Throw away the inhaler 30 days after removing it from the foil pouch for the first time, when the dose counter displays 0, or after the expiration date on the package, whichever comes first. II. Observations of medications stored improperly and interviews 1.Cart #300 hallway On [DATE] at 10:40 a.m. the medication cart on 300 hallway was inspected in the presence of the licensed practical nurse (LPN) #6. The following observations were made: -Two open vials of Humalog 100 units/milliliter (ml) were not labeled with the open date. Both vials for the same resident were stored in the same paper box and both were more than half empty. -Three open bottles of Atropine sulfate one percent eye drops were not labeled with the open date. -Two open Wixela inhalers 250-50 micrograms (mcg) were not labeled with the open date. LPN #6 was interviewed during the observation and said she did not know why open insulin vials were not labeled with an open date. She said it was important to label the medications above as they have different expiration dates. She said she was an agency nurse and this was her first day working on the cart. 2.Cart # 200 hallway On [DATE] at 10:55 a.m. the medication cart on 200 hallway was inspected in the presence of the licensed practical nurse (LPN) #4. The following observations were made: -An open Wixela inhalers 250-50 micrograms (mcg) was not labeled with the open date. LPN #4 was interviewed during the observation and said she did not know that this inhaler should be labeled with an open date (even though the inhaler had a sticker from the pharmacy on the box that indicated that the open date should be recorded). She said she did not know for how many days the inhaler was good for once it was open. 3.Cart #400 hallway On [DATE] at 11:20 a.m. the medication cart on 400 hallway was inspected in the presence of the licensed practical nurse (LPN) #3. The following observations were made: -An open vial of Levemir (insulin) 100 units/milliliter (ml) was not labeled with the open date. The vial was half empty. -An open bottle of Latanoprost eye drops was not labeled with the open date. -Two open vials of Humalog 100 units/milliliter (ml) were not labeled with the open date. -Two open pens Insulin Glargine100 units/milliliter (ml) were not labeled with the open date. LPN #3 was interviewed during the observation and said she did not know why open insulin pens were not labeled with an open date. She said it was important to label the medications above as they have different expiration dates. She said she was an agency nurse and this was her first day working on the cart. III. Administrative interview The director of nursing (DON) was interviewed on [DATE] at 3:50 p.m. She said she expected nurses to know what medications required to be dated and for how long they were good for. She said it was the responsibility of every nurse to check medication prior to administration and make sure it was not expired. She said pharmacy provided a list of medications that should be labeled with an open date, and such lists were available on every cart. She said she would provide education to the nurses to make sure they followed the list.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • $1,576 in fines. Lower than most Colorado facilities. Relatively clean record.
  • • 32% turnover. Below Colorado's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 3 harm violation(s). Review inspection reports carefully.
  • • 36 deficiencies on record, including 3 serious (caused harm) violations. Ask about corrective actions taken.
  • • Grade D (43/100). Below average facility with significant concerns.
Bottom line: Trust Score of 43/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Harmony Pointe's CMS Rating?

CMS assigns HARMONY POINTE CARE CENTER an overall rating of 3 out of 5 stars, which is considered average nationally. Within Colorado, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.

How is Harmony Pointe Staffed?

CMS rates HARMONY POINTE CARE CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 32%, compared to the Colorado average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Harmony Pointe?

State health inspectors documented 36 deficiencies at HARMONY POINTE CARE CENTER during 2022 to 2024. These included: 3 that caused actual resident harm and 33 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Harmony Pointe?

HARMONY POINTE CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by VIVAGE SENIOR LIVING, a chain that manages multiple nursing homes. With 125 certified beds and approximately 109 residents (about 87% occupancy), it is a mid-sized facility located in LAKEWOOD, Colorado.

How Does Harmony Pointe Compare to Other Colorado Nursing Homes?

Compared to the 100 nursing homes in Colorado, HARMONY POINTE CARE CENTER's overall rating (3 stars) is below the state average of 3.1, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Harmony Pointe?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Harmony Pointe Safe?

Based on CMS inspection data, HARMONY POINTE CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in Colorado. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Harmony Pointe Stick Around?

HARMONY POINTE CARE CENTER has a staff turnover rate of 32%, which is about average for Colorado nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Harmony Pointe Ever Fined?

HARMONY POINTE CARE CENTER has been fined $1,576 across 1 penalty action. This is below the Colorado average of $33,095. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Harmony Pointe on Any Federal Watch List?

HARMONY POINTE CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.