CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #32) reviewed for pressure ulcer, the facility failed to notify the resident representative of a new open area on the coccyx which required treatment. The findings include:
Resident #32 was admitted to the facility on [DATE] with diagnoses that included right femur fractur, diabetes, and dementia.
The quarterly MDS dated [DATE] identified Resident #32 had severely impaired cognition, was always incontinent of bowel and bladder and required maximum assistance with toileting, dressing, and personal hygiene. Resident #32 was totally dependent on staff for transfers and required maximum assistance to roll left to right. Resident #32 was at risk for developing a pressure injury but did not have any pressure injuries.
The Braden Scale dated 4/3/25 identified Resident #32 was at high risk for developing a pressure injury.
The care plan dated 4/22/25 identified Resident #32 has the potential for impaired skin integrity. Interventions included encouraging good nutrition and hydration, inspecting skin for signs of redness or breakdown, turning and repositioning throughout shift, providing incontinent care as needed, and using a draw sheet to move the resident in bed.
The nurses note dated 6/15/25 at 7:53 AM identified a small slit to coccyx area was identified. The APRN was notified and gave a new order for triad cream every shift.
A physician's order dated 6/15/25 directed to z guard to coccyx every shift for preventative skin protection.
The interview with RN #1 on 6/15/25 at 9:37 AM indicated that Resident #32 had a stage 2 pressure injury to the coccyx when he/she returned from the hospital in December 2024.
The pressure injury healed in January 2025 however, Resident #32 was identified with moisture associated skin dermatitis (MASD). RN #1 indicated that she has not followed Resident #32's coccyx or MASD since it was seen by the wound APRN in January 2025. RN #1 indicated that although Resident #32's coccyx and buttocks had healed, she was not sure when because she did not follow it weekly.
An interview with RN #1 on 6/16/25 at 12:07 PM indicated she received a message yesterday, that she read today that Resident #32 had a new open slit to the coccyx with a treatment order for triad or z guard. RN #1 indicated that the supervisor or charge nurse were responsible to notify the resident representative and document the notification. RN #1 indicated that she had not seen the resident's coccyx and would assess it today after Resident #32 goes back to bed. After clinical record review, RN #1 indicated that the resident representative had not been notified of the new wound or treatment. RN #1 indicated that when a resident has a new wound and new treatment, the resident representative should be notified that shift or at least on that day.
Interview with the DNS on 6/16/25 at 3:21 PM indicated that the nurse must inform the RN supervisor of a new open area. The DNS indicated the RN supervisor does the assessment or will call the wound RN #1 to do the assessment and the charge nurse is responsible to call the resident representative for notification. The DNS indicated that the notification must be documented in the resident's clinical record including who was notified. After clinical record review, the DNS indicated Resident #32's representative was not notified of the new slit to the coccyx or the new treatment order from yesterday.
Review of the Resident Change of Condition identified the purpose was to monitor residents on a consistent basis who are experiencing a change of condition. A change of condition is a deviation from the resident's baseline in physical, cognitive, behavioral, or functional domains. When a resident has a change of condition the charge nurse will notify the shift supervisor, the physician will be notified. and the resident representative will be notified. Documentation must reflect notification to the supervisor, physician, and resident representative.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0628
(Tag F0628)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy and interview for 3 of 4 residents (Resident #2,...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy and interview for 3 of 4 residents (Resident #2, 20, and 90), who had been transferred to the hospital, the facility failed to notify the Office of the State Long-Term Care Ombudsman of the transfers. The findings include:
1a. Resident #2 was admitted to the facility in October 2022.
Review of the census form identified Resident #2 was transferred to the hospital on 2/5/24.
The nurse's note dated 2/9/24 at 2:11 PM identified Resident #2 was readmitted to the facility.
Review of the new routine discharge notification file uploaded dated 2/19/24 at 10:31 AM failed to reflect documentation that the Office of the State Long-Term Care Ombudsman had been notified of Resident #2's hospitalization on 2/5/24.
b. Review of the census form identified Resident #2 was transferred to the hospital on [DATE].
The nurse's note dated 11/5/24 at 7:03 PM identified Resident #2 was readmitted to the facility.
Review of the admission/discharge to/from report dated 10/1/24 - 10/31/24 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #2's hospitalization on 10/26/24.
c. Review of the census form identified Resident #2 was transferred to the hospital on 1/31/25.
The nurse's note dated 2/10/25 at 4:28 PM identified Resident #2 was readmitted to the facility.
Review of the admission/discharge to/from report dated 1/1/25 - 1/31/25 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #2's hospitalization on 1/31/25.
d. Review of the census form identified Resident #2 was transferred to the hospital on 2/20/25.
The nurse's note dated 2/22/25 at 9:30 PM identified Resident #2 was readmitted to the facility.
Review of the admission/discharge to/from report dated 2/1/25 - 2/28/25 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #2's hospitalization on 2/20/25.
e. Review of the census form identified Resident #2 was transferred to the hospital on 4/23/25.
The nurse's note dated 4/27/25 at 6:50 PM identified Resident #2 was readmitted to the facility.
Review of the admission/discharge to/from report dated 4/1/25 - 4/30/25 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #2's hospitalization on 2/20/25.
2a. Resident #20 was admitted to the facility in March 2023.
Review of the census form identified Resident #20 was transferred to the hospital on 2/4/25.
The nurse's note dated 2/7/25 at 5:01 PM identified Resident #20 was readmitted to the facility.
Review of the admission/discharge to/from report dated 2/1/25 - 2/28/25 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #20's hospitalization on 2/5/25.
b. Review of the census form identified Resident #20 was transferred to the hospital on 5/3/25.
The nurse's note dated 5/6/25 at 11:43 PM identified Resident #20 was readmitted to the facility.
Review of the admission/discharge to/from report dated 2/1/25 - 2/28/25 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #20's hospitalization on 5/3/25.
3a. Resident #90 was admitted to the facility in June 2022.
Review of the census form identified Resident #90 was transferred to the hospital on [DATE].
The nurse's note dated 12/9/24 at 4:23 PM identified Resident #90 was readmitted to the facility.
Review of the admission/discharge to/from report dated 12/1/24 - 12/31/24 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #90's hospitalization on 12/6/24.
b. Review of the census form identified Resident #90 was transferred to the hospital on 5/28/25.
The nurse's note dated 6/6/25 at 12:33 PM identified Resident #90 was readmitted to the facility.
Review of the admission/discharge to/from report dated 12/1/24 - 12/31/24 failed to reflect the Office of the State Long-Term Care Ombudsman had been notified of Resident #90's hospitalization on 12/6/24.
Subsequent to surveyor inquiry the Administrator sent an admission, discharge, and transfer report dated 1/1/24 - 5/31/25 to the Office of the State Long-Term Care Ombudsman with Resident #2, 20, and 90 included in the report.
Interview with the Administrator on 6/15/25 at 12:17 PM identified she was not aware that the report the business office was sending to the Office of the State Long-Term Care Ombudsman did not include the transfers out to the hospital. The Administrator indicated the business office was running the admission and discharge report which does not include the transfers out to the hospital. The Administrator indicated she will educate the business office.
Review of the facility notice to Ombudsman of discharge resident policy identified to notify the ombudsman of discharge residents. Ombudsman programs promote policies and consumer protections to improve long-term services and support at the facility, local, state, and national levels. A list of residents who have been discharged from the facility will be sent to the Ombudsman monthly.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.
Resident #93 was admitted to the facility on [DATE] with diagnoses that included a fracture of the right femur, orthopedic a...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.
Resident #93 was admitted to the facility on [DATE] with diagnoses that included a fracture of the right femur, orthopedic aftercare, heart failure, and chronic kidney disease.
The admission MDS dated [DATE] identified Resident #93 had moderately impaired cognition, was frequently incontinent of bladder, and toilet transfers were not attempted due to a medical condition or safety concerns.
The care plan dated 5/28/25 identified Resident #93 was at risk for an alteration in fluid balance related to diuretic use. Interventions included monitoring and documenting any signs or symptoms of dehydration including decreased or no urine output, concentrated urine, or strong odor. The care plan further identified Resident #93 had renal insufficiency related to chronic kidney disease. Interventions included monitoring and documenting for any signs or symptoms of acute renal failure including oliguria (urine output less than 400 ml per 24 hours).
A physician's order dated 6/13/25 directed to obtain a urinalysis and microscopic with reflex to culture.
The progress notes dated 6/8/25 through 6/15/25 failed to identify documentation supporting the rationale for the physician's order dated 6/13/25 directing to obtain a urinalysis and culture specimen. The progress notes failed to identify that a nursing assessment had been completed prior to the urinalysis and culture being ordered.
Interview with the Infection Control Nurse (RN #1) on 6/16/25 at 7:51 AM identified that she did not know why a urinalysis and microscopic with reflex to culture was ordered for Resident #93 on 6/13/25.
Interview with LPN #2 on 6/16/25 at 8:39 AM identified that she worked on Thursday (6/12/25) and that Resident #93's representative (Person #1) had told him/her that the day before, a nurse aide told Person #1 that he saw specks of blood in Resident #93's urine. LPN #2 indicated that prior to Person #1 bringing it to her attention, she was not aware that Resident #93 had blood in his/her urine, and that was not communicated to her during shift report. LPN #2 indicated that Resident #93 did not appear to be in pain, and she notified the Nursing Supervisor (RN #2).
The APRN note dated 6/16/25 at 1:30 PM identified that she had been asked by nursing staff to see Resident #93, today, nursing staff stated the patient's family noted some blood in the patient's urine and requested a urinalysis to be done. Urinalysis and culture were sent on 6/13/25. Results showed greater than 100,000 colonies of Enterococcus Faecalis. On exam today patient states he/she has dysuria (pain or burning during urination).
The nurse's note dated 6/16/25 at 1:43 PM identified abnormal lab results were reported to the APRN this morning, with new orders to start Macrobid (antibiotic) 100mg, every 12 hours, for 7 days. Person #1 was notified of the abnormal lab results and new orders, and he/she agreed with the care plan.
Interview with RN #2 on 6/16/25 at 3:24 PM identified that she believed that she was notified by the day shift supervisor that Resident #93 had a question of blood in his/her urine, on Thursday, June 12, 2025 and she assumed, since it had been reported to her, that the resident had been assessed by a RN and the that the medical provider had been notified. RN #2 indicated that if a nurse aide or charge nurse had notified her that Resident #93 had questionable blood in his/her urine, she would have assessed the resident, notified the medical provider, and obtained an order for urinalysis and culture or initiated the 3-day urine monitoring protocol.
The late entry nurse's note dated 6/16/25 at 5:37 PM (effective 6/12/25 at 10:55 PM) identified that the charge nurse reported that the resident representative had told her that Resident #93 had blood in his/her urine the day before. No hematuria noted at the time. Resident will be seen by the APRN/MD in the morning.
Interview and clinical record review with the DNS on 6/17/25 at 7:47 AM failed to identify timely documentation of a nursing assessment, physician notification, or clinical rationale for Resident #93's order for a urinalysis and microscopic with reflex to culture. The DNS indicated that based on the documentation she was unable to identify when Person #1 brought the concern of blood in Resident #93's urine to the staff's attention, and she would expect to see a nurse's note written by the charge nurse and a nurse's note written by the nursing supervisor which would include an assessment and notification to the medical provider.
Interview with Person #1 on 6/17/25 at 9:06 AM identified that he/she was unable to recall the exact day but during the week prior, NA #5 had brought Resident #93 to the bathroom and indicated that he/she had blood in his/her urine. Person #1 further identified that a urine sample was later obtained, and Resident #93 is now on antibiotics for an infection.
Interview with NA #5 on 6/17/25 at 9:19 AM identified that last week (on Wednesday to the best of his recall) he assisted Resident #93 to the bathroom and noticed a tint of pink discoloration in his/her urine. NA #5 indicated that he notified LPN #4, and she said she would look into it.
Interview with LPN # 6 on 6/17/25 at 10:20 AM identified that she had worked as the daytime shift supervisor on 6/12/25 (overseen by the ADNS) and on 6/13/25 (overseen by the Administrator who holds an active RN license); review of the Supervisor Report dated 6/13/25 read, 6/12 Person #1 reporting blood in urine on 6/11. None noted by staff. LPN #6 indicated that she had worked on 7:00 AM- 3:00 PM on 6/12/25 and was not aware of the situation and became aware of the situation after reading the 6/13/25 Supervisor Report. LPN #6 identified that she notified the physician and LPN #1 obtained a urine sample, which was sent out for a urinalysis and culture because the sample looked cloudy. LPN #6 indicated that she did not write a note in Resident #93's clinical record because she forgot to transcribe it from her own notes into the electronic health record, but she did notify the physician who ordered the urinalysis and culture and notified Person #1.
Interview with LPN #4 on 6/17/25 at 11:45 AM identified that on Wednesday of last week NA #5 notified her that Resident #93's urine looked a little pink, but he wasn't sure if it was blood. LPN #4 indicated that NA #5 had flushed the urine, so she was not able to see the appearance of the urine; Resident #93 did not report any concerns with pain during urination, at the time. LPN #4 further indicated that she instructed NA #5 not to flush Resident #93's urine next time he/she voids so she could see it. LPN #4 identified that she was not notified that Resident #93 urinated again and the resident did not have complaints, so she did not report the incident to the supervisor or begin symptom monitoring as she was not sure what to think because NA #5 was not sure what he saw, and Resident #93 was not reporting any symptoms.
The facility's Resident Change of Condition policy directs when a resident has a change of condition, or there is the possibility of a change of condition due to an accident the following will occur: the charge nurse will notify the shift supervisor and keep her updated, vital signs will be taken, the physician will be notified of the change in condition, physicians orders will then be followed, family will be notified, observation and assessment as indicated (depending on the resident's condition), and documentation must reflect all observations, assessments, vital signs, and notification to supervisors, physicians, and family.
2.
Resident #32 was re-admitted to the facility on [DATE] with diagnoses that included right femur fractur, diabetes, and dementia.
The Braden Scale dated 1/1/25 identified Resident #32 scored a 16 defined as at high risk for developing a pressure injury.
The quarterly MDS dated [DATE] identified Resident #32 had severely impaired cognition, was always incontinent of bowel and bladder and required maximum assistance with toileting, dressing, and personal hygiene. Resident #32 was totally dependent on staff for transfers and maximum assistance to roll left to right. Resident #32 had one stage 2 pressure ulcer and a surgical wound. Additionally, Resident #32 was at risk for developing pressure injuries.
The care plan dated 1/3/25 identified Resident #32 has the potential for impaired skin integrity. Interventions included encouraging good nutrition and hydration, inspecting skin for signs of redness or breakdown, turning and repositioning throughout shift, providing incontinent care as needed, and lifting using a draw sheet to move resident.
a. The wound APRN consultation note dated 1/10/25 identified Resident #32 had buttocks wounds which were evaluated. Resident #32 has urinary and fecal incontinence. APRN #3 noted on physical exam there are several small, irregular partial thickness, wounds, located at the right side of the natal cleft that have scant serous drainage and no odor. The area encompasses a total of 1.1 cm by 0.6 cm in terms of measurement. Distal to this, at the anoderm, is a small fissure measuring 0.3 cm by 0.1 cm with the same characteristics. There is no evidence of acute pressure. It is unlikely to be a pressure injury. The presentation of these wounds favors incontinence associated with dermatitis. Discontinue current wound treatment and start to rinse areas with normal saline, apply silver alginate, cover with foam dressing every Monday, Wednesday, and Friday and as needed.
A physician's order dated 1/10/25 directed to cleans coccyx with normal saline followed by silver alginate then a foam dressing every evening shift on Monday, Wednesday and Friday.
Review of the nurses and physician's notes dated 1/11/25 to 6/14/25 failed to reflect ongoing assessments of the buttocks areas.
The interview with RN #1 on 6/15/25 at 9:37 AM indicated she was responsible for all wounds in the facility and the facility has a wound APRN that sees residents with her as needed. RN #1 indicated Resident #32 had a stage 2 pressure injury to the coccyx when he/she returned from the hospital in December 2024. In January 2025, the stage 2 pressure injury healed, and Resident #32 had MASD (moisture associated skin dermatitis) per the wound APRN. RN #1 indicated that she has not followed the residents coccyx or MASD since it was seen by the wound APRN on 1/10/25. RN #1 indicated everything must have healed by now on the buttocks but she was not sure when because she did not follow it weekly since 1/10/25 when she last had seen it with the wound APRN.
After surveyor inquiry, a physician's order dated 6/15/25 at 11:10 AM directed to discontinue the treatment order dated 1/10/25 for silver alginate to wounds and start z guard to coccyx every shift.
Interview with RN #1 on 6/16/25 at 12:07 PM indicated she was not aware the nurses were still applying the silver alginate to Resident #32's buttock because it should have been healed by now. RN #1 indicated that on 1/10/25 when APRN #3 saw Resident #32 he/she had MASD. RN #1 indicated there was a new treatment order for the silver alginate. After clinical record review, RN #1 indicated she should have followed Resident #32's buttock weekly but she did not. RN #1 indicated that she does not know when the MASD healed but as of 6/15/25, Resident #32 has a new open slit on the coccyx which does not have measurements.
Interview with the DNS on 6/16/25 at 3:21 PM indicated no residents should have the same treatment for 4 to 5 months to the buttock. The DNS indicated the wound RN #1 should be following all treatments to the buttocks weekly and documenting the assessments to determine if the wounds have gotten better or worse and if the treatment orders need to change. The DNS indicated the wound RN was responsible to complete weekly measurements on Resident #32's buttock until it was healed. After clinical record review, the DNS indicated Resident #32 started a treatment on 1/10/25 of silver alginate, which was put in as indefinite, and it did not get discontinued until 6/15/25. The DNS indicated the wound RN needs to reevaluate the treatments to make sure they are appropriate.
Interview the wound APRN, APRN #3, on 6/17/25 at 7:26 AM indicated she had seen Resident #32, and she had ordered the silver alginate due to resident's incontinence of urine and fecal matter because the silver alginate will kill any organisms in the wounds from the incontinence. APRN #3 indicated the facility follows the policy for MASD or pressure ulcers. APRN #3 indicated that a slit in the coccyx would most likely be MASD and it should be reevaluated by an RN to determine if it is pressure or MASD at least every 2 weeks. APRN #3 indicated if the pressure ulcer or MASD fails to show some evidence of progress toward healing within a maximum of 14 to 30 days, the area and the resident's overall clinical condition should be reassessed by an RN or the APRN and that assessment should be documented in the resident's clinical record. APRN #3 indicated that a resident should never have the same treatment for months unless there were reassessments of the wounds documented with a rational why it was not changed.
b. The nurse's note dated 6/15/25 at 7:53 AM identified a small slit to coccyx area this morning. APRN was notified and gave a new order for triad cream every shift.
A physician's order dated 6/15/25 directed to apply z guard to coccyx every shift for preventative skin protection.
An interview with RN #1 (wound nurse) on 6/16/25 at 12:07 PM indicated she had reviewed a message today that was sent yesterday that Resident #32 has a new open slit to the coccyx and has a new treatment order for triad or z guard. RN #1 indicated when a resident has a new wound the supervisor is responsible to do the initial assessment and call the APRN for a new treatment order. RN #1 indicated the RN assessment of a wound must include measurements, description of the wound bed, peri wound area, drainage, and if there is an odor. RN #1 indicated this must all be documented in the progress notes. After clinical record review, RN #1 indicated the record failed to reflect a wound assessment documented including measurements for the new coccyx slit or any other descriptions of the wound that would have been expected with the initial wound assessment dated [DATE] by the RN. RN #1 indicated she has not looked at Resident #32's coccyx since the new wound was noted and Resident #32 is already out of bed today and requires a mechanical lift. RN #1 indicated that she will assess the wound later today or tomorrow morning.
Interview with the DNS on 6/16/25 at 3:21 PM indicated that the nurse must inform the RN supervisor of a new open wound. The DNS indicated that the RN supervisor does the initial wound assessment or will call RN #1 to do the assessment. The DNS indicated her expectation was the RN wound assessment would include the wound measurements, color of the wound bed, odor, drainage, and surrounding tissue appearance. The DNS indicated this must be documented in the assessment in the clinical record and a treatment order must be obtained. The DNS indicated that RN #1 as the facility wound nurse should see it within a few days and then follow it weekly. After clinical record review, the DNS indicated the record lacked an RN assessment of the wound from yesterday.
Review of the facility Skin Care Policy indicated based on the comprehensive assessments of a resident; the facility must ensure that a resident who enters the facility without a pressure injury does not develop pressure injures unless the resident clinical condition demonstrates that they were unavoidable. Also, a resident having a pressure injury receives the necessary treatment and services to promote healing, prevent infection and prevent new sores from developing. Appropriate preventative measures will be implemented on residents identified at risk with a score of 18 or less on the Braden scale and the interventions documented on the care plan. Pressure injuries will be staged and measured weekly, in accordance with the practice guidelines, by the designated wound care nurse or designee.
Although requested, a facility policy for pressure ulcers and MASD were not provided.
Based on review of the clinical record, facility documentation, facility policy and interviews for 2 of 3 residents (Resident #32 and 41) reviewed for pressure ulcers, for Resident #32, the facility failed to ensure a physician's order was transcribed for a newly identified wound and failed to respond to hospice recommendations for a newly identified pressure injury, and for Resident #32, the facility failed to complete ongoing monitoring of a new open area on the residents buttocks, reevaluate the treatment and complete a wound assessment for a new wound, and for 1 of 2 residents (Resident #93) reviewed for UTI, the facility failed to ensure a nursing assessment and ongoing symptom monitoring were completed following the onset of urinary tract infection symptoms. The findings include:
1.
Resident #41 had diagnoses that included peripheral vascular disease and dementia, and was receiving hospice services.
The quarterly MDS dated [DATE] identified Resident #41 had severe cognitive impairment, required one person assist with bed mobility, two person assist with transfers and had at least one pressure ulcer present on admission.
The care plan dated 2/18/25 identified Resident #41 had deep tissue injuries to the right and left heels. Interventions included to evaluate for changes in measurements, tissue changes, odor and drainage, and document and notify the physician.
Wound consultation dated 4/11/25 identified Resident #41 had a community acquired pressure injury to the left heel that was now resolved. Recommendations included to discontinue any previous wound care to the left heel and apply a protective dressing weekly and as needed.
Physician orders dated 5/17/25 directed to apply skin prep to the left heel followed by foam dressing three days a week as a preventative measure.
a. A nurse's note dated 6/1/25 at 3:25 PM identified when changing foam dressing to left heel, an open area with small amount of green drainage and a slight odor was noted. The area was cleansed with normal saline and a dressing was reapplied per care plan. The supervisor and hospice nurse were made aware, and a message was sent to RN #1, the infection control nurse, to update as well.
A nursing on call hospice note dated 6/1/25 identified Resident #41's left heel opened. The area was assessed and identified as an unstageable pressure ulcer that measured 2 x 2 x 0.5 with a scant amount of serous drainage with no odor. The note identified that a one-time order had been obtained to apply a small piece of calcium alginate followed by a foam dressing. The dressing was completed. Recommendations included follow up by the facility wound nurse, RN #1, the following day.
Review of the physician's orders failed to reflect the order for the calcium alginate had been transcribed as recommended.
An interview with LPN #5 on 6/17/25 at 7:37 AM identified he was the assigned charge nurse on 6/1/25 during the 7:00 AM -3:00 PM shift when the new wound was first identified. LPN #5 indicated he notified the nursing supervisor and hospice nurse on the unit and RN #1 through the electronic record communication board of the newly identified wound. LPN #5 observed the hospice nurse go to see the resident but received no other information regarding any further interventions as the nursing supervisor was responsible for notifying the physician and obtaining new orders.
An interview with APRN #2 on 6/17/25 at 9:30 AM identified she provided medical services at the facility on a routine basis. APRN #2 identified she spoke with the hospice nurse about Resident #41's wounds but could not recall specific details regarding the notification. APRN #2 was agreeable to any recommended treatment plan and would have provided a verbal order.
An interview with RN #6 on 6/17/25 at 10:37 AM identified she provided hospice services on 6/1/25 during the 7:00 AM -3:00 PM shift when Resident #4's new wound was first identified. RN #6 assessed the wound and spoke to RN #5, (the nursing supervisor who obtained a one-time order for calcium alginate) until the wound could be re-evaluated by the facility wound nurse the following day. RN #6 later identified she noticed the order was not transcribed in the electronic medical record but had forgotten to mention it to RN #5.
An interview with RN #5 on 6/17/25 at 11:06 AM identified she was the assigned nursing supervisor on 6/1/25 during the 7:00 AM -3:00 PM shift but was unable to recall being notified of Resident #41's newly identified wound or any details of the incident but would have notified the physician of the new wound and documented the change of condition and transcribe any new orders/interventions.
An interview with the DNS on 6/17/25 at 12:55 PM identified she would expect the physician's order to be transcribed after obtaining a physician's order for the one-time wound treatment.
A review of the facility policy for order transcription directed physician's orders are to be transcribed to the electronic medical record (EMR) when appropriate.
b. A wound consultation dated 6/6/25, five days following the hospice recommendations, identified Resident #41 had a new pressure injury to the left heel measuring 0.4 x 0.6, clean, pink with a moderate amount of serous drainage and no odor. Recommendations included to rinse the left heel with normal saline, apply calcium alginate and a foam protective dressing three times weekly on Monday, Wednesday, Friday and as needed.
A wound evaluation dated 6/6/25 identified Resident #41 had a previously healed pressure ulcer that re-opened despite interventions. Resident #41 now had a facility acquired stage II pressure ulcer with a light amount serous drainage and no odor. The treatment plan included normal saline and a calcium alginate followed by a foam dressing.
Physician's orders dated 6/11/25, five days post wound specialty recommendations, directed to cleanse the left heel with normal saline followed by a calcium alginate dressing three times weekly on Monday, Wednesday and Friday.
A review of the MAR dated 6/6/25 through 6/15/25 identified the new wound treatment was initiated on 6/13/25, seven days post wound specialty recommendations.
An interview with RN #1 on 6/16/25 at 10:46 AM and 6/16/25 at 12:46 PM identified she was responsible for overseeing wound management as part of her role and responsibilities. RN #1 indicated she had first assessed the wound on 6/6/25 along with the specialty wound consultant. Wound consultant recommendations included the application of a calcium alginate dressing. However, there was a delay in obtaining orders once the recommendations were made. As a result, the new order did not get transcribed until 6/11/25.
An interview with the DNS on 6/16/25 at 2:48 PM and 6/17/25 at 12:45 PM identified any concerns related to changes in skin integrity was referred to RN #1. RN #1 was expected to see the resident on the next business day if the issue was identified on the weekend or the same day if identified during the week. For Resident #41, the DNS would have expected an RN assessment and the initiation of a new wound treatment within two days of when the wound was first identified and would expect nursing staff ensure any hospice recommendations were reviewed and responded to timely.
A subsequent interview with RN #1 on 6/17/25 at 10:10 AM identified on most occasions, she did not assess wounds and treatment plans right away. RN #1 identified she was aware of Resident #41's open wound prior to 6/6/25. However, due to other responsibilities, she did not assess the wound until 6/6/25. RN #1 indicated Resident #41 had a protective dressing order in place previously and decided to wait for APRN #1 for new treatment orders. Additionally, RN #1 indicated upon receiving the recommendations, she forgot to have the orders reviewed and initiated for an additional five days as an oversight which led to the delay.
An interview with RN #5 on 6/17/25 at 11:06 AM identified she was the assigned nursing supervisor on 6/1/25 during the 7:00 AM - 3:00 PM shift but was unable to recall being notified of Resident #41's newly identified wound or any details of the incident but would have notified the physician of the new wound and documented the change of condition and transcribe any new orders/interventions.
Although requested, a policy on responding to hospice recommendations was not provided.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #4...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #41) reviewed for pressure ulcers, the facility failed to evaluate the treatment plan and implement timely interventions in response to specialty wound care recommendations in a timely manner. The findings include:
Resident #41 had diagnoses that included peripheral vascular disease, dementia and receiving hospice services.
The quarterly MDS dated [DATE] identified Resident #41 had severe cognitive impairment, required one person assist with bed mobility, two person assist with transfers and had at least one unhealed pressure ulcer present on admission.
The care plan dated 2/18/25 identified Resident #41 had deep tissue injuries to the right and left heels. Interventions included to evaluate for changes in measurements, tissue changes, odor and drainage, document and to notify the physician.
A wound consultation dated 4/11/25 identified Resident #41 had a community acquired pressure injury to the left heel that was now resolved. Recommendations included to discontinue any previous wound care to the left heel and apply a protective dressing weekly and as needed.
Physician orders dated 5/17/25 directed skin prep to the left heel followed by a foam dressing every three days as a preventative measure.
A nurse's note dated 6/1/25 at 3:25 PM identified when changing foam dressing to left heel, an open area with small amount of green drainage and a slight odor was noted. The area was cleansed with normal saline and dressing reapplied per care plan. The supervisor and hospice nurse were notified on the unit, and a message was sent to RN #1, the infection control nurse, to update as well.
A nursing on call hospice note dated 6/1/25 identified Resident #41's left heel opened. The area was assessed and identified as an unstageable pressure ulcer that measured 2 x 2 x 0.5 inches with a scant amount of serous drainage with no odor. The note identified a one-time order to apply a small piece of calcium alginate followed by a foam dressing was obtained and applied. Recommendations included follow up by the facility wound nurse, RN #1, the following day.
A wound consultation dated 6/6/25 identified Resident #41 had a new pressure injury to the left heel measuring 0.4 x 0.6, clean, pink with a moderate amount of serous drainage and no odor. Recommendations included to rinse the left heel with normal saline, apply calcium alginate and a foam protective dressing three times weekly on Monday, Wednesday, Friday and as needed.
A wound evaluation dated 6/6/25 identified Resident #41 had a previously healed pressure ulcer that re-opened despite interventions. Resident #41 now had a facility acquired stage 2 pressure ulcer with a light amount serous drainage and no odor. The treatment plan included normal saline and calcium alginate followed by a foam dressing.
Physician's order dated 6/11/25, ten days post identification of a newly identified pressure ulcer and five days post wound specialty recommendations, directed to cleanse the left heel with normal saline followed by a calcium alginate dressing three times weekly on Monday, Wednesday and Friday.
A review of the MAR dated 6/6/25 through 6/15/25 identified the new wound treatment was initiated on 6/13/25, twelve days post identification of the newly identified pressure ulcer and seven days post wound specialty recommendations.
An interview with RN #1 on 6/16/25 at 10:46 AM and 6/16/25 at 12:46 PM identified she was responsible for overseeing wound management as part of her role and responsibilities. RN #1 identified wounds would be assessed weekly by nursing and she would re-assess if needed. Resident #41 had a previously healed community acquired pressure ulcer that had reopened. RN #1 indicated she had first assessed the wound on 6/6/25 along with the specialty wound consultant. Wound consultant recommendations included the application of a calcium alginate dressing. However, there was a delay in obtaining orders once the recommendations were made. As a result, the new order did not get transcribed until 6/11/25.
An interview with the DNS on 6/16/25 at 2:48 PM identified any concerns related to changes in skin integrity was referred to RN #1. If identified during weekend hours, nursing would notify her through the electronic messaging board. RN #1 was responsible for assessing the wound and reviewing the treatment to determine if a treatment was needed, determine if a wound consultation was required and work with the facility APRN to obtain an order. RN #1 was expected to see the resident on the next business day if the issue was identified on the weekend or the same day if identified during the week. For Resident #41, the DNS would have expected an RN assessment and the initiation of a new wound treatment within two days of when the wound was first identified.
An interview with APRN #1 on 6/17/25 at 7:04 AM identified she was contacted by the facility to provide wound specialty services monthly. APRN #1 worked directly with RN #1 or facility APRN for any wound related issues. APRN #1 identified she would expect to be notified no later than 72 hours of any non-urgent wound after an assessment and that contact be made from RN #1 as the first line of communication. APRN #1 indicated Resident #41 was receiving hospice services with palliative wound care. Although Resident #41 previously had orders for a dressing in place, calcium alginate was recommended when the wound opened. The initiation of the treatment would depend on when recommendations were reviewed and accepted by the facility APRN.
An interview with LPN #5 on 6/17/25 at 7:37 AM identified he was the assigned charge nurse on 6/1/25 during the 7:00 AM - 3:00 PM shift when the new wound was first identified. LPN #5 indicated he notified the nursing supervisor and hospice nurse on the unit and RN #1 through the electronic record communication board of the newly identified wound. LPN #5 observed the hospice nurse go to see the resident but received no other information regarding any further interventions as the nursing supervisor was responsible for notifying the physician and obtaining new orders.
An interview with APRN #2 on 6/17/25 at 9:30 AM identified she provided medical services at the facility on a routine basis. APRN #2 identified any wound related concerns were communicated through RN #1 and via EMR communication board. APRN #2 could not recall specific details regarding notification of Resident #41's wound but agreed with any recommended treatment plan and would have provided a verbal order. APRN #2 identified 10 days was too long for a new treatment to be initiated following the onset of a new wound. APRN #2 expected to be notified promptly for orders following any new wound recommendations and that treatment be initiated without delay.
A subsequent interview with RN #1 on 6/17/25 at 10:10 AM identified most time she did not assess wounds and treatment plans right away. RN #1 identified she was aware of Resident #41's open wound prior to 6/6/25. However, due to other responsibilities, she did not assess the wound until 6/6/25. RN #1 indicated Resident #41 had a protective dressing order in place previously and decided to wait for APRN #1 for new treatment orders. Additionally, RN #1 indicated upon receiving the recommendations, she forgot to have the orders reviewed which led to a 5 day delay.
An interview with RN #5 on 6/17/25 at 11:06 AM identified she was the assigned nursing supervisor on 6/1/25 during the 7:00 AM -3:00 PM shift but was unable to recall being notified of Resident #41's newly identified wound or any details of the incident but would have notified the physician of the new wound, document the change of condition and transcribe any new orders/interventions.
An interview with the Medical Director on 6/17/25 at 11:45 AM identified she would expect RN #1 to be notified of any new skin issue so she can assess. Resident #41 was receiving hospice services with palliative wound care and should have had the treatment plan evaluated no later than 2 - 3 days following the identification of a new wound. The medical director indicated ten days was too long to initiate a new treatment even if there was an order prior for a protective dressing in place.
A review of the facility policy for skin care directed residents with skin impairments will have appropriate interventions implemented to promote healing and a physician's order obtained for treatment. A licensed nurse will monitor, evaluate and document changes in the wounds condition and notify the provider of any changes as needed.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #10) reviewed for unnecessary medications, the facility failed to ensure the consultant pharmacist monthly recommendations were reviewed and responded to by the physician and the recommendation consultation form was signed and dated including a rationale if necessary. The findings include:
Resident #10 was admitted to the facility in July 2009 with diagnoses that included diabetes, anemia, dementia, and mild intellectual disabilities.
The care plan dated 4/22/25 identified Resident #10 was on psychotropic medication. Interventions included follow up with the psychiatric group and a gradual dose reduction as needed.
The quarterly MDS dated [DATE] identified Resident #10 had moderately impaired cognition and required total assistance with transfers, toileting, and personal hygiene.
a. A physician's order dated 6/14/24 directed to obtain bloodwork, (CBC and BMP) once every 14 days for 8 weeks for anemia; ends on 8/28/24.
Review of the Pharmacy Consultation Report dated 7/10/24 identified Resident #10 has a physician's order for CBC and BMP labs every 2 weeks but not able to find results in the medical record. Additionally, the prior hemoglobin results were low on 4/18/24. The form was not signed or dated by the physician as reviewed and to accept or reject recommendations.
b. The physician order dated 9/16/24 (original date 5/20/22) directed to administer Seroquel (antipsychotic) extended release 24-hour tablet give 150 mg at bedtime for dementia with behavioral disturbances.
Review of the Pharmacy Consultation Report dated 9/20/24 identified please attempt a gradual dose reduction for the Seroquel extended release. The form was not signed or dated by the physician as reviewed and to accept or reject recommendations.
The physician order dated 10/15/24 and 11/29/24 directed to administer Seroquel (antipsychotic) extended release 24-hour tablet give 150 mg at bedtime for dementia with behavioral disturbances.
c. Review of the Pharmacy Consultation Report dated 12/30/24 identified Resident #10 has a physician order for Afrin nasal spray as needed and has not been used in the past 90 plus days. Please consider discontinuing due to lack of use. The form was not signed or dated by the physician as reviewed and to accept or reject recommendations.
After surveyor injury, the Afrin nasal spray was discontinued on 6/16/25.
Interview with the Administrator on 6/15/25 at 2:55 PM indicated she was only able to find 1 pharmacy recommendation out of the 3 in the DNS office. The Administrator indicated that they were not in the resident's medical record that the DNS had a pile of pharmacy recommendations in her office. The Administrator indicated that she would keep looking.
An interview with the DNS on 6/16/25 at 11:45 AM indicated that she had given the 9/30/24 and 12/31/24 pharmacy recommendations to the day supervisor RN # 3 today to have the APRN to address and sign them.
Interview with RN #3 (7:00 AM to 3:00 PM RN supervisor) on 6/16/25 at 11:50 AM indicated that APRN #2 just signed the pharmacy recommendations for Resident #10 dated 9/30/24 for the trail of a GDR for the Seroquel and the pharmacy recommendation dated 12/31/24 to discontinue the Afrin Nasal spray. RN #3 indicated that she has already discontinued the medication. RN #3 indicated that APRN 2 signed and back dated the GDR for the date 3/1/25 but did not inform her if she agreed or disagreed with the pharmacy recommendation or if she was going to decrease the Seroquel.
Attempted interview with APRN #2 on 6/16/25 at 11:55 AM she indicated that she was driving and would call back.
The nurses note written by RN #3 on 6/16/25 at 12:10 PM indicated that the pharmacy monthly reports were reviewed by APRN #2.
Interview with the DNS on 6/16/25 at 12:30 PM indicated that she was responsible for receiving the monthly pharmacy recommendations and for giving them to the providers each month. The DNS indicated that when she receives the monthly pharmacy's recommendations, she puts them all in the folders at the nurses stations and she depends on the providers to give them back to her when they sign them. The DNS indicated that she did not realize she was not getting them all back until after surveyor inquiry. The DNS indicated that most quarters at medical staff pharmacy report indicate that they are getting responses on approximately 80 - 86 %. The DNS indicated that she thought that was good but now realizes she needs 100%. The DNS indicated that most are done and moving forward she will need to make a copy to make sure she receives them all back by matching them up. The DNS indicated that she needs to put a system in place.
Interview with the Administrator 6/16/25 at 12:46 PM indicated she had just spoke with APRN #2 and APRN #2 was not going to return surveyors call. The Administrator identified she was aware the monthly pharmacy recommendations for Resident #10 were not signed by a provider for 7/10/24, but the labs were done per the physician order, and the 9/20/24 recommendation was not reviewed and signed by APRN #2 until today. The Administrator indicated that the provider was responsible to review and agree or disagree with each recommendation and sign and date the form within each pharmacy consultant's visits and that wasn't done.
Interview with Pharmacist #1 on 6/16/25 at 3:01 PM indicated that the admission reviews are done remotely and the monthly reviews are done in the facility for all residents. Pharmacist #1 indicated she mails the monthly report via email to the DNS. Pharmacist #1 indicated that the DNS is expected to fax back the providers responses to her once they are completed by the physicians. Pharmacist #1 indicated that all recommendations should be signed and dated by the providers whether they agree or disagree with the recommendations within 60 days.
Although attempted, an interview with APRN #2 was not obtained.
Review of the Consultant Pharmacy Services Policy identified the facility will provide pharmacy consultants with access to residents complete medical record including EMR's including laboratory results, physician progress notes, nursing notes, which may assist the consultant pharmacist in making professional judgement as to whether irregularities exist in the medication regimen. The consultant pharmacist will provide each resident with a monthly medication review to the facility identified personnel who will ensure that the attending physician, medical director, DNS, and other necessary facility staff receive the recommendations. The attending physician should document in the residents' EMR that the identified irregularity has been reviewed and what, if any, action has been taken to address it. The attending physician should address the consultant pharmacist's recommendations no later than their next scheduled monthly visit to assess the resident per facility policy and applicable state and federal regulations. The facility should maintain readily available copies of the consultant pharmacists' reports as part of the residents' permanent health record.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0947
(Tag F0947)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility documentation, facility assessment, and interviews the facility failed to ensure nurse aides had the...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility documentation, facility assessment, and interviews the facility failed to ensure nurse aides had the required 12 hours of education at least annually. The findings include:
Interview with the DNS on 6/17/25 at 12:22 PM indicated that RN #1 was responsible for staff development and would be responsible to make nurse aides receive at least the annual 12 hours of education per year.
Interview with RN #1 (staff development) on 6/17/25 at 1:43 PM indicated she is responsible for the education department, and she is notified when employees have not completed their education on the computer system. RN #1 indicated that she does not track the nurse aides education to make sure they have received at least 12 hours per year. RN #1 indicates that she assumes if they have done the online education programs from the hospital that they would meet the minimum required 12 hours per year. RN #1 indicates that she does not have a tracking tool or spread sheet to show monitoring of each nurse aides education hours and how she would track the hours.
Interview with the Administrator on 6/17/25 at 1:47 PM indicated RN #1 was responsible to make sure the content of the topics were appropriate for the employee's education based on job titles on the computer education system. The Administrator indicated that the hospital sets up education programs for the employees to independently complete in the employee break room for the annual mandatories. The Administrator indicated that the hospital knows each assignment takes a certain amount of time, but no one monitors or tracks the number of hours of education that the nurse aides are completing. The Administrator indicated that if an employee does not complete education, she can print out a list and hang it up in the break room and they can tell the employee to look at the list. The Administrator indicated that if the employee does all the training on the list they would have more than 12 hours per year, but they do not track it
The annual education form, not dated, listed topics and which job title needs to complete which topics but does not indicate the amount of time each one takes for each individual employee or topic.
Review of the Facility assessment dated [DATE] identified staff competencies include hand hygiene, infection prevention, mechanical lifts, IV therapy, and catheter care. Staff are educated through live in-services, email communication, power points and the HealthStream platform, including compliance training and mandatory infection control training. The education plan is provided to ensure staff competency in providing care for residents with communication, resident rights, abuse, neglect, and exploitation education, infection control training and testing for comprehension, quality assurance and performance improvement annual training, compliance and ethics training, behavioral health training, and non-pharmacological interventions education annually.
Although requested, a facility policy for staff education requirements was not provided.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0730
(Tag F0730)
Could have caused harm · This affected multiple residents
Based on review of facility documentation, facility assessment and interviews for 4 out of 5 nurse aides in the last 2 years, the facility failed to ensure annual evaluations were completed. The findi...
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Based on review of facility documentation, facility assessment and interviews for 4 out of 5 nurse aides in the last 2 years, the facility failed to ensure annual evaluations were completed. The findings include:
Interview with Human Resources Person (HR #1) on 6/17/25 at 10:38 AM indicated the DNS received the employee annual evaluations via a computer program and she is responsible to complete the evaluations, and the employee signs the evaluation in the computer. HR #1 indicated that the DNS and leadership team are instructed they must meet with the employee and go over the evaluation. HR #1 indicated the employee can go into the computer and sign the evaluation. HR #1 indicated that the computer program system will automatically send a message to the employee as a reminder that the evaluation needs to be reviewed and signed. HR #1 indicated the annual evaluations are done based on the fiscal year and currently was the 10/1/23 until 9/30/24 and the employee has from 10/1/24 until March 2025 to review and sign the annual evaluations. HR #1 indicated that if the employee does not go into the computer and sign by March 2025 the DNS or a supervisor can go in and just sign the evaluation and close it with or without reviewing it with the employee. Additionally, HR #1 indicated technically that the DNS or supervisor can sign and close any evaluation after the 10/1/24 date without reviewing it with the employee. After review of the employee files, HR #1 identified that NA #1, NA #2, NA #3, and NA #4 had not signed their performance evaluations for the last 2 fiscal years dated 10/1/22 to 9/30/23 and 10/1/23 to 9/30/24.
1.
Review of employee personnel file for NA #1 identified the date of hire was 5/5/03, NA #1 is a full-time employee and NA #1 did not sign the annual performance evaluation reviewed for the fiscal year 10/1/22 to 9/30/23 with a review due date by 12/1/23, or fiscal year 10/1/23 to 9/30/24 with a review due date by 2/14/25.
2.
Review of employee personnel file for NA #2 identified the date of hire was 4/29/02 and NA #2 is a part time employee. NA #2 did not sign the annual performance evaluation reviewed for the fiscal year 10/1/22 to 9/30/23 with a review due date by 12/1/23 or Fiscal Year 10/1/23 to 9/30/24 with a review due date by 2/23/25.
3.
Review of employee personnel file for NA #3 identified the date of hire was 3/14/16 and NA #3 is a part time employee. NA #3 did not sign the annual performance evaluation for fiscal year 10/1/22 to 9/30/23 with a review due date by 12/1/23 or Fiscal Year 10/1/23 to 9/30/24 with a review due date by 2/14/25.
4.
Review of employee personnel file for NA #4 identified the date of hire was 3/14/16 and NA #4 is a part time employee. NA #4 did not sign the annual performance evaluation for fiscal year 0/1/22 to 9/30/23 with a review due date by 12/1/23 or Fiscal Year 10/1/23 to 9/30/24 with a review due date by 2/14/25.
The Fiscal Year Annual Performance Reviews Form identifies if the employee signs this form that the employee has reviewed the evaluation, and the signature indicates that the employee has been advised of his or her performance status.
Interview with the DNS on 6/17/25 at 12:22 PM indicated that she, as the DNS was responsible to make sure all annual nursing staff evaluations were completed. The DNS indicated she did some of the annual performance evaluations last year and all of them this year. The DNS indicated that all nursing staff performance evaluations were due by 3/1/25 for the previous fiscal year. The DNS indicated that she fills out the employee's performance evaluations and then sends them to the Administrator to add any comments. The DNS indicated when she got the recent performance evaluations returned to her, she finalized them all no later than 1/26/25. The DNS indicated she sent the evaluations to the employees' phone to alert the employee the evaluation was complete and to come see her or they can sign the evaluation on the phone. The DNS indicated that she had posted dates and times for a 2-week period that the employee could come in and sit with her to review and sign their evaluations. The DNS indicated that no employee came to her to review their evaluations during the 2 weeks she gave them at the end of February 2025. The DNS indicated that all employees' annual reviews must be completed with the employee as discussions of the reviews done by 2/9/25. The DNS indicated that all evaluations should have been finalized by 2/9/25 with review and signatures. The DNS indicated she was not told to do anything else, except if the employee does not sign it that she was to go in and sign it and close it as finalized even if the employee had not seen it. The DNS indicated she nor the supervisors go and directly speak with the employees to review the evaluations and to obtain signatures. The DNS indicated that on 2/9/25 there were a lot of annual evaluations she had to finalize that were not signed by the employees and she closed them. The DNS indicated that she needs a better tracking system to make sure all the nursing employees review and sign their annual evaluations.
Review of the facility Performance Appraisals Policy identified because of the importance; appraisal of performance is considered one of the key responsibilities of every supervisor and manager in the organization. Performance appraisal is the process by which work performance and workplace behaviors that support our culture are measured and feedback given to an employee by their manager. The common evaluation date will usually be the first payroll period of January of each year, unless otherwise indicated by business conditions. The Department Manger is responsible for preparing an accurate and through performance appraisal on each employee and presenting the appraisal to the employee prior to the common merit date. Employees who have not received a review will not be eligible. It is incumbent on Managers to ensure this takes place annually. The performance appraisal forms require the employee's signature, the evaluators' signature, and the next level supervisor's signature. The signature on the performance appraisal form acknowledges that the employee and the supervisor have reviewed the evaluation.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on review of facility documentation, facility policy and interviews, the facility failed to ensure food temperature logs were maintained every shift and failed to ensure food was covered and dat...
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Based on review of facility documentation, facility policy and interviews, the facility failed to ensure food temperature logs were maintained every shift and failed to ensure food was covered and dated in accordance with infection control practices. The findings include:
1.
A tour of the facility kitchen and food temperature logs dated 5/12/25 through 6/15/25 on 6/15/25 at 6:56 AM identified 22 of 102 occasions (20 during the evening meal) were missing recorded food temperatures over the 34-day period.
An interview and facility documentation review with [NAME] #2 on 6/15/25 at 6:56 AM identified the cooks were responsible for ensuring food temperatures were recorded at every meal. [NAME] #2 indicated that the food temperature entries were incomplete.
An interview with the regional Food Service Director on 6/16/25 at 6:45 AM identified he would expect food temperatures to be recorded for every meal and was initiating education for all dietary staff.
A review of the procedure for daily temperature and sanitation log directed that all food temperatures be checked and recorded at each meal.
2.
Observation of a walk-in refrigerator on 6/15/25 at 6:56 AM identified the following.
a. One large tray of scrambled eggs without a cover or date. The top of the eggs making direct contact to the bottom of the tray stacked on the rack above. The temperature of the refrigerator was 38 degrees F.
b. One large tray, half with French toast, half with hash browns without a cover or date.
An interview and facility documentation review with [NAME] #2 on 6/15/25 at 6:56 AM identified the eggs, French toast and hashbrowns had been prepared the day prior and placed uncovered in the refrigerator for cooling. The food should have been checked by the evening shift staff and covered once cooled.
An interview with the regional Food Service Director on 6/16/25 at 6:45 AM identified the food should have been checked and then covered once the temperature reached 41 degrees F. The shift cooks and supervisors were responsible for checking the temperature and then covering as soon as the temperature reached 41 degrees F. The regional Food Service Director further identified food should not come in contact with any other surfaces while cooling.
The facility procedure for cooling food directed that cooling time begins at 135 degrees F. Cool from 135 degrees F to 70 degrees F in two hours, then from 70 degrees F to 41 degrees F in four hours. Once at 41 degrees F, it is ready to be covered, labeled and stored in the refrigerator.
MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Data
(Tag F0851)
Minor procedural issue · This affected most or all residents
Based on review of facility documentation and interviews, the facility failed to ensure the quarterly PBJ was submitted accurately and by the required deadline. The findings include:
The PBJ report d...
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Based on review of facility documentation and interviews, the facility failed to ensure the quarterly PBJ was submitted accurately and by the required deadline. The findings include:
The PBJ report dated 7/1/24 to 9/30/24 for fiscal quarter four indicated the facility triggered for one star staffing rating, excessively low weekend staffing, no RN hours, and failed to have licensed nursing coverage 24 hours a day.
The interview with the Administrator on 6/17/25 at 9:15 AM indicated that she was responsible to submit the staffing numbers for the PBJ reporting. The Administrator indicated human resources (HR) department sends her the data so she can submit the PBJ numbers each quarter. The Administrator indicated that the HR department transitioned their system at the beginning of that quarter from July 1 - September 30, 2024, and the submission was due no later than 11/14/24. The Administrator indicated she did the first submission on 11/14/24 but it was rejected because it was in the wrong format. The Administrator indicated that day she contacted HR and explained it was in the wrong format, and it had to be fixed. The Administrator indicated that she received it from HR and tried a second submission but that was rejected as it was due to the format and wrong date. The Administrator indicated that she contacted HR and informed them they needed to fix the format and the date. The Administrator indicated that she did not get the data back from HR until 11/15/24 and when she tried to submit it on 11/15/24 she was locked out and unable to submit the data because it was after the PBJ cutoff date of 11/14/24. The Administrator identified she was not able to submit the data, and she did not have the option to fix it. The Administrator indicated after that quarter the facility went back to the old system, and they have not had any issues since.
Although requested, on 6/17/25 at 9:30 AM the Administrator indicated she did not have a facility policy for the PBJ staff reporting system.