MANOR AT CARPENTERS, THE
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
The Manor at Carpenters has a Trust Grade of D, indicating below average quality and some concerning issues. With a state rank of #232 out of 690 facilities, they are in the top half of Florida, and at #5 out of 25 in Polk County, only four local options are better. The facility is showing improvement, as they reduced their issues from three in 2024 to two in 2025. Staffing is a key strength, boasting a 5-star rating and RN coverage exceeding 87% of state facilities, although the staff turnover rate is at 49%, which is average. However, there are serious concerns, including a recent incident where a staff member physically abused a resident and failure to adhere to employee screening policies, which raises issues about safety and oversight. Additionally, there were deficiencies in food safety practices, such as expired milk being served and improper food storage. Overall, families should weigh these strengths and weaknesses carefully when considering this facility.
- Trust Score
- D
- In Florida
- #232/690
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 49% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ○ Average
- $24,252 in fines. Higher than 52% of Florida facilities. Some compliance issues.
- Skilled Nurses ✓ Good
- Each resident gets 71 minutes of Registered Nurse (RN) attention daily — more than 97% of Florida nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ⚠ Watch
- 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Near Florida avg (46%)
Higher turnover may affect care consistency
Below median ($33,413)
Minor penalties assessed
The Ugly 15 deficiencies on record
Mar 2025
2 deficiencies
2 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Free from Abuse/Neglect
(Tag F0600)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review and policy and procedure review, the facility failed to protect one (Resident#1) of fiv...
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SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Abuse Prevention Policies
(Tag F0607)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident record review, staff interview, personnel record review, and review of facility policies and procedures, the f...
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Jan 2024
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0554
(Tag F0554)
Could have caused harm · This affected 1 resident
Based on observations, interviews, and record review, the facility failed to ensure one (#40) out of twenty-one sampled residents were assessed for the self-administration of a topical pain patch date...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Review of the admission Record showed Resident #41 was admitted on [DATE] and readmitted on [DATE] with a diagnosis of Major ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on observations, record reviews, and interviews, the facility failed to assess and obtain physician orders for the two wounds for one (#40) out of four resident sampled for skin conditions.
Fin...
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Feb 2022
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on record reviews and interviews, the facility failed to ensure treatment was provided timely for one resident (Resident #39) out of the sampled two residents related to a Urinary Tract Infectio...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews the facility failed to ensure as needed (PRN) orders for psychotropic drugs...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, and interviews, the facility failed to ensure isolation precautions were initiated in a t...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0886
(Tag F0886)
Could have caused harm · This affected 1 resident
Based on interviews and record reviews, the facility failed to conduct ongoing COVID-19 outbreak testing in accordance with testing frequency parameters for one staff member (D) of three sampled staff...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observations, record review, and interviews, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in one of one ...
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Dec 2020
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0557
(Tag F0557)
Could have caused harm · This affected 1 resident
Based on observations, interviews and record reviews the facility failed to ensure resident rights to privacy were maintained for 1 (#5) resident out of 2 residents observed for wound care related to ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on observations, interviews and record reviews, the facility failed to perform pressure ulcer care in a manner to promote healing and prevent infection related to not performing dressing changes...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Observations, record review and interview the facility failed to 1) ensure that oxygen was administered according to th...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0806
(Tag F0806)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility did not accommodate dietary preferences and intolerances for ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0810
(Tag F0810)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility did not provide assistive devices to ordered maintain indepen...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What safeguards are in place to prevent abuse and neglect?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: Federal abuse finding, 2 harm violation(s). Review inspection reports carefully.
- • 15 deficiencies on record, including 2 serious (caused harm) violations. Ask about corrective actions taken.
- • $24,252 in fines. Higher than 94% of Florida facilities, suggesting repeated compliance issues.
- • Grade D (48/100). Below average facility with significant concerns.
About This Facility
What is Manor At Carpenters, The's CMS Rating?
CMS assigns MANOR AT CARPENTERS, THE an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Florida, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Manor At Carpenters, The Staffed?
CMS rates MANOR AT CARPENTERS, THE's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 49%, compared to the Florida average of 46%.
What Have Inspectors Found at Manor At Carpenters, The?
State health inspectors documented 15 deficiencies at MANOR AT CARPENTERS, THE during 2020 to 2025. These included: 2 that caused actual resident harm and 13 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Manor At Carpenters, The?
MANOR AT CARPENTERS, THE is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 72 certified beds and approximately 58 residents (about 81% occupancy), it is a smaller facility located in LAKELAND, Florida.
How Does Manor At Carpenters, The Compare to Other Florida Nursing Homes?
Compared to the 100 nursing homes in Florida, MANOR AT CARPENTERS, THE's overall rating (4 stars) is above the state average of 3.2, staff turnover (49%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.
What Should Families Ask When Visiting Manor At Carpenters, The?
Based on this facility's data, families visiting should ask: "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the substantiated abuse finding on record.
Is Manor At Carpenters, The Safe?
Based on CMS inspection data, MANOR AT CARPENTERS, THE has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Florida. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Manor At Carpenters, The Stick Around?
MANOR AT CARPENTERS, THE has a staff turnover rate of 49%, which is about average for Florida nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Manor At Carpenters, The Ever Fined?
MANOR AT CARPENTERS, THE has been fined $24,252 across 1 penalty action. This is below the Florida average of $33,321. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Manor At Carpenters, The on Any Federal Watch List?
MANOR AT CARPENTERS, THE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.