THUNDERBOLT CARE CENTER LLC

3223 FALLIGANT AVENUE, SAVANNAH, GA 31404 (912) 691-2512
For profit - Corporation 134 Beds PEACH HEALTH GROUP Data: November 2025 11 Immediate Jeopardy citations
Trust Grade
0/100
#342 of 353 in GA
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Thunderbolt Care Center LLC in Savannah, Georgia has a Trust Grade of F, which indicates significant concerns about the quality of care provided at this facility. They rank #342 out of 353 nursing homes in Georgia, placing them in the bottom half of facilities statewide, and #11 out of 12 in Chatham County, meaning only one local option is better. Although the facility is showing signs of improvement, having reduced issues from 20 in 2024 to 9 in 2025, it still faces serious challenges. Staffing is rated average with a 3/5 star rating and a turnover rate of 47%, which aligns with the state average. However, the facility has accumulated $292,548 in fines, which is concerning as it is higher than 99% of Georgia facilities. In terms of nursing coverage, there is less RN presence than 89% of other state facilities, which can be critical for catching potential issues. Some specific incidents include a failure to maintain emergency equipment during a cardiac event, which put a resident at serious risk, and a failure to protect a resident from physical abuse, indicating significant lapses in care and oversight. Overall, while there are some areas of improvement, the facility's numerous critical issues and poor rankings make it a concerning choice for families seeking care for their loved ones.

Trust Score
F
0/100
In Georgia
#342/353
Bottom 4%
Safety Record
High Risk
Review needed
Inspections
Getting Better
20 → 9 violations
Staff Stability
⚠ Watch
47% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$292,548 in fines. Higher than 72% of Georgia facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 17 minutes of Registered Nurse (RN) attention daily — below average for Georgia. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
54 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 20 issues
2025: 9 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Georgia average (2.6)

Significant quality concerns identified by CMS

Staff Turnover: 47%

Near Georgia avg (46%)

Higher turnover may affect care consistency

Federal Fines: $292,548

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: PEACH HEALTH GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 54 deficiencies on record

11 life-threatening 2 actual harm
Apr 2025 3 deficiencies 2 IJ (2 facility-wide)
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0678 (Tag F0678)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record reviews, and a review of the facility's policy titled Crash Cart Policy, and Emergency Crash C...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record reviews, and a review of the facility's policy titled Crash Cart Policy, and Emergency Crash Cart Checklist, the facility failed to ensure that emergency equipment for the crash cart was maintained and operational for one resident (R) (R1) on the [NAME] wing during Cardiopulmonary Resuscitation (CPR). This deficient practice resulted in staff being unable to perform (respirations) during CPR for R1, who went into cardiac arrest and displayed emesis (vomiting) in the airway. On April 22, 2025, at 10:36 a.m., a determination was made that the facility's noncompliance with one or more participation requirements caused or had the likelihood of causing serious harm. The facility's Administrator and Director of Nursing (DON) were informed of the Immediate Jeopardy on April 22, 2025, at 10:36 a.m. The noncompliance related to Immediate Jeopardy was determined to have existed on April 12, 2025. An Acceptable IJ Removal Plan was received on April 23, 2025. Based on observations, interviews, and record reviews outlined in the Removal Plan, it was validated that the corrective plans and the immediacy of the deficient practice was removed on April 23, 2025. Findings include: A review of the facility's Crash Cart Policy (revised 4/1/2024) revealed the purpose of this policy is to ensure that all supplies critical to basic life support are readily available on the emergency cart. Compliance Guidelines: 1. Equipment/supplies used from the emergency crash cart are noted and replaced promptly. 3. The emergency crash cart is checked every 24 hours and after use. Missing or expired items are replaced, when applicable. 8. Nursing staff should be familiar with the contents located on and within the emergency crash cart. A review of the facility's document titled Emergency Crash Cart Checklist revealed suction equipment: Yankauer, suction kit, suction container, portable (suction) machine, and electrical cord (20 feet). Record Review of the face sheet revealed R1 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: Guillain-Barre Syndrome, dysphagia following cerebrovascular disease, gastrostomy status, dementia, pulmonary embolism without acute cor pulmonale, and gastroesophageal reflux disease (GERD). Record Review of the Minimum Data Set (MDS) Assessment for R1 dated 3/1/2025, revealed a Brief Interview for Mental Status (BIMS) score of 8 out of 15, indicating moderate cognitive impairment. The MDS further documented that R1 required extensive assistance with activities of daily living (ADLs), including eating, personal hygiene, and bed mobility. Record review of the care plan initiated on 10/10/2024, identified R1 as dependent on enteral feeding with gastrostomy tube (G-tube) and at risk for aspiration. Interventions included maintaining the head of bed elevation, monitoring for signs of aspiration, and providing a mechanical soft or pureed diet if consuming any foods orally. A review of the nursing Progress Notes for R1 dated 4/12/2025 at 12:06 p.m. revealed documentation that a code blue was initiated. The notes stated that staff entered room of R1 and found her unresponsive. Emergency measures, including CPR, were initiated. Documentation indicated that Emergency Medical Services (EMS) arrived and continued resuscitation efforts, but the resident was pronounced at 2:12 pm by EMS at the facility. During a simultaneous observation and interview on 4/14/2025 at 1:25 pm, the Unit Manager (UM) stated that upon the surveyors' arrival, she checked the crash cart on the [NAME] Wing and found that multiple essential emergency supplies were missing. She noted the following items were not present: Yankauer suction catheter, suction tubing, suction canister, 20-foot electric cord, CPR board, and tongue depressors. The UM stated that the items were missing because they had been previously used during a code event and were not replaced. The UM acknowledged that the crash cart was not properly stocked to respond to an emergency on the floor and confirmed that the April 2025 crash cart checklist was missing. The UM further revealed that the memory care unit crash cart checklist for March 2025 was present but had not been checked off for the entire month, indicating no documented verification of supplies. She further stated she had signed off on the [NAME] wing crash cart checklist for the previous night (4/14/2025) without verifying the cart's contents inside the cart. Interview on 4/15/2025 at 2:40 pm with Licensed Practical Nurse (LPN) W stated that on 4/12/2025, she was assigned to the [NAME] wing where R1 was located. The LPN W reported that she was the nurse who discovered the resident unresponsive after the family of R1 alerted the nursing station. LPN W stated that she called a code blue and called 911. LPN W further revealed that she did not perform CPR but observed LPN X start chest compressions when the crash cart was brought into the room. LPN W explained that she noticed suction supplies were not connected, and that a canister and tubing needed for suctioning were missing from the crash cart. LPN W stated that missing emergency supplies delayed the staff's response efforts. During a follow-up interview on 4/15/2025 at 3:20 pm with LPN W, she stated that a liquid substance resembling orange juice or food-like material was observed from the mouth of R1 during CPR. She confirmed that staff struggled to locate suction equipment and that the crash cart lacked necessary supplies. Interview on 4/15/2025 at 2:49 pm with Certified Nursing Assistant (CNA) U revealed that during the code, she retrieved a suction canister and tubing from the Memory Care crash cart because the [NAME] wing crash cart did not have what they needed. Interview on 4/15/2025 at 6:13 pm with LPN X stated that on 4/12 /2025, she responded to a code blue called for R1. Upon her arrival in R1's room, she found LPN W and other staff present and stated she immediately assumed the role of performing chest compressions on the resident. LPN X reported that during the code, she attempted to suction the R1's airway airway but could not because the crash carts suction machine was not working and the supplies, suction tubing, Yankauer and canister were missing from the cart. She stated that they (staff) were messing with it, but the suction would not function. LPN X stated that she attempted to use the Ambu bag but was unable to effectively ventilate R1 because of an obstruction in the airway caused by orange colored solid material, appearing to be vomit, resembling feeding tube formula mixed with food particles. LPN X further stated that CNA U left the unit to retrieve a suction canister and tubing from another crash cart. LPN X stated that proper suctioning equipment should have been immediately available on the crash cart to support emergency response efforts. A review of the Progress Notes dated 4/12/2025 at 1:28 pm noted that R1 had drinks (orange drink) and snacks visible at her bedside table to consume at her leisure. Interview on 4/16/2025 at 5:08 pm with the Medical Director (MD) stated that CPR is the priority during the code blue, and suction equipment should be immediately available. The MD revealed that the crash cart's missing suction components were unacceptable and represented a failure to meet Center for Medicare and Medicaid Services (CMS) requirements. The MD further revealed that the agency nurses had not been formally trained on the suction machine. Interview on 4/17/2025 at 3:10 pm with the Director of Nursing (DON) stated that no formal documentation existed showing that agency nurses had been trained on using the suction machine. The DON stated that she was unsure whether the orientation checklist included suction equipment. She confirmed that the suction machine was functional recently, but stated the nurse may not have known how to operate it properly. The DON confirmed that agency nurses should have been trained on the crash cart equipment. The DON revealed concern that RN X, who performed the code herself, acknowledged seeing white substances expelled from the resident's mouth, appearing as tube feed or cottage cheese-like, but had not documented it nor reported it initially. The DON further revealed RN W mentioned that she didn't get good suction and may have been missing a suction component after being retrieved from another unit. The DON stated the crash cart in the memory care unit is described as outdated and not actively used, functioning more like a supply reserve rather than a crash cart. She revealed that this older cart should be pulled from the memory care floor. The DON stated that she had not received full details of what was missing or the need to retrieve items from another unit. She also confirmed that the crash cart was restocked only after the survey team arrived. The DON revealed that central supply is responsible for stocking the crash cart, and equipment concerns are typically reported to the Assistant Director of Nursing (ADON), the UM, or the central supply. A review of the Progress Notes dated 4/12/2025 at 12:58 pm noted that R1 received her scheduled tramadol 50 milligrams (mg) through the gastric tube, confirmed with Medication Administration Record (MAR). The facility implemented the following actions to remove the IJ: 1. On 4/12/2025, Staff nurses performed CPR on resident #1 who expired. 2. On 4/17/2025, The Director of Nursing viewed the crash carts for [NAME] and East units and added NC cannula, various tubing, additional canisters, and tongue blades for both carts. The cart with supplies on the memory care unit was removed. 3. On 4/21/2025, The Director of Nursing initiated a new emergency crash cart checklist. 4. On 4/19/2025, The Director of Nursing completed suction machine set-up competencies on 15 licensed staff. 7 of 15 staff LPNs received a competency, 2 of 3 staff RNs and 1 of 1 DON received training by RNC. 5 of 8 agency LPNs received competency and O RN agency staff worked. 5. On 4/22/2025 The Director of Nursing completed suction machine set-up competencies on an additional 6 licensed staff. 13 of 15 total staff LPNs received competency, 2 of 3 total staff RNs received competency, 1/1 PA and 1/1 DON received competency. An additional 3 agency LPN for a total of 8 of 8 agency LPNs received competency and O RN agency staff worked. As of 04/22/2025 out of 28 (89%) of all staff and agency LPNs received competency training. Any staff who weren't present for education will receive education upon return prior to beginning the shift. Any agency staff will be educated prior to starting the shift. Any new hires will receive education during orientation. 6. On 4/22/2025, The Administrator conducted an ad hoc QAPI to address the supplies, competency of equipment for emergency events and routine re-assessment of the carts to replace supplies. Supplies on cart were verified using the checklist, and all supplies stocked on cart. 7. On 4/22/2025 The Director of Nursing initiated a lock numbered lock system for the crash cart. 8. On 4/17/2025 The Director of Nursing educated 7 of 15 staff LPN received education, 0 of 3 staff RNs, 1 of 1 PA received education, 2 of 8 agency LPNs and 0 of 2 agency RNs received education on supplies being stocked on the emergency crash cart, competency of suction machine, routine re assessment of the carts to replace supplies. 9. On 4/22/2025 The Director of Nursing educated an additional 6 staff LPNs for a total of 13 of 15 staff LPN, 2 of 3 staff RNs, 1 of 1 PA received education, an additional 6 agency LPNs for a total of 8 of 8 agency LPNs received education on where to locate supplies, competency of suction machine, routine re-assessment of the carts to replace supplies. As of 04/22/2025 out 28 (89%) of all staff and agency LPNs received competency. Any staff who weren't present for education will receive education upon return prior to beginning the shift. Any agency staff will be educated prior to starting the shift. Any new hires will receive education during orientation. 10. The Administrator and /or DON started an audit of emergency crash cart supplies and checklist and completed on 4/22/2025. 11. On 04/22/2025, the Administrator and Central Supply were educated by our supply company purchasing agent on how to order and maintain a par level of supplies. The facility has the ability to order supplies twice a week. 12. 4/22/2025 The Administrator, Director of Nursing, Assistant Director of Nursing, Medical Director, and Consultant staff reviewed the policies on emergency supplies, crash cart, and competency evaluation with no changes made. The facility implemented the following actions to remove the IJ: 1. Verified by record review. R1 expired on 4/12/2025. 2. Verified by observation and interview on 4/23/2025 at 12:43 pm with the DON. The DON and two surveyors went through the checklist and identified each item on carts, located on the east and west wings. The cart in the memory care unit was removed. 3. On 4/23/2025 at 12:43 p.m., the emergency crash cart checklist was verified and reviewed. The west and east wings have a clipboard of the new crash cart checklist; it is stored on top of the crash cart. 4. On 4/23/2025, verification through staff interviews and review of competency documentation confirmed that on 4/19/2025, the Director of Nursing completed suction machine set-up competencies on 15 licensed staff. Of those, 7 of 15 facility LPNs, 2 of 3 facility RNs, and 1 of 1 DON received documented competency training conducted by the Registered Nurse Consultant (RNC). Additionally, 5 of 8 agency LPNs completed the same competency training. No agency RNs were working on that date. Training records confirmed all listed staff were assessed for proper suction machine setup in accordance with the facility protocol. 5. On 4/23/2025, verification through interview and documentation review confirmed that on 4/22/2025, the Director of Nursing completed suction machine set-up competencies on an additional six licensed staff. This brought the total number of trained staff to 13 of 15 facility LPNs, 2 of 3 facility RNs, 1 of 1 Physician Assistant (PA), and 1 of 1 Director of Nursing (DON). An additional three agency LPNs were trained, completing the full 8 of 8 agency LPNs. No agency RNs were present on shift. As of 4/22/2025, 25 out of 28 total staff and agency LPNs (89%) had completed and documented competency training. It was confirmed that staff not present for education will receive training upon return prior to beginning their shift, and all agency and new hires will be educated before assignment. Verified competencies with staff interviews conducted on 4/23/2025, at 2:35 pm Licensed Practical Nurse (LPN) B, at 2:36 pm LPN HHH, at 2:40 pm LPN LL, at 2:48 pm LPN H, at 2:49 pm LPN N, at 2:50 pm LPN T, at 3:07 pm Assistant Director of Nursing (ADON), at 3:13 pm Physician Assistant (PA) A1, at 3:10 pm Registered Nurse (RN) K, at 3:17 pm LPN P, at 3:19 pm LPN O, at 3:19 pm LPN M, at 3:28 pm LPN EEE, at 3:28 pm LPN D, at 3:31 pm LPN E, at 3:37 pm LPN F, at 3:43 pm LPN YYYY, at 3:45 pm Central Supply, at 3:50 pm LPN J. 6. Verified by record review. A facility document Quality Assessment and Performance Improvement Plan dated 4/22/2025 revealed the problem statement as the crash cart was missing the necessary supplies for emergency events. Lack of documentation is needed to routinely check stock. Lack of staff competencies to effectively manage the equipment. Goal: have on hand the necessary supplies for emergency events, document routine checks and staff knowledge of equipment in use. Baseline Data: the crash cart on the [NAME] wing lacked necessary supplies for an emergency event. The supplies were not checked on a routine basis. Staff didn't have knowledge of the equipment use. Root causes: lack of education and process failure. Barrier: staff are not routinely checking crash cart to re-stock supplies, staff do not know how to use equipment. Tasks: assess the crash cart and add needed supplies, completed by DON on 4/17/2025. Educate staff where additional supplies are located. Obtain a par level for needed supplies, completed on 4/18/2025, perform suction machine competency checks with licensed staff completed on 4/18/2025, update crash cart checklist, completed on 4/21/2025, and add visual check system to alert staff when crash cart opened on 4/21/2025. The team members that were present were Administrator, DON, Assistant Director of Nursing (ADON), MDS, Social Worker, Medical Director, and regional staff. 7. Verified by observation on 4/23/2025 at 12:43 pm a locked number locking system has been applied to 2 crash carts on west wing and east wing. Verified by interview on 4/23/2025 at 12:43 pm with DON that revealed that the lock numbered system will ensure that when the cart is used the lock is broken and the crash cart will be easily identified when items have been used on the crash cart. Further, the crash cart will be restored, and a new number is given to replace the old lock. The nurse will write a new number on the check list and initial that they have verified and replaced equipment back on crash cart. 8. Verified staff education on supplies being stocked on the emergency crash cart, competency of suction machine, routine reassessment of the carts to replace supplies by reviewing sign-in sheets and education sheets. In addition, Verified education with staff interviews conducted on 4/23/2025, at 2:35 pm Licensed Practical Nurse (LPN) B, at 2:36 pm LPN HHH, at 2:40 pm LPN LL, at 2:48 pm LPN H, at 2:49 pm LPN N, at 2:50 pm LPN T, at 3:07 pm Assistant Director of Nursing (ADON), at 3:13 pm Physician Assistant (PA) A1, at 3:10 pm Registered Nurse (RN) K, at 3:17 pm LPN P, at 3:19 pm LPN O, at 3:19 pm LPN M, at 3:28 pm LPN EEE, at 3:28 pm LPN D, at 3:31 pm LPN E, at 3:37 pm LPN F, at 3:43 pm LPN YYYY, at 3:45 pm Central Supply, at 3:50 pm LPN J. 9. Verified staff education on supplies being stocked on the emergency crash cart, competency of suction machine, routine reassessment of the carts to replace supplies by reviewing sign-in sheets and education sheets. In addition, Verified education with staff interviews conducted on 4/23/2025, at 2:35 pm Licensed Practical Nurse (LPN) B, at 2:36 pm LPN HHH, at 2:40 pm LPN LL, at 2:48 pm LPN H, at 2:49 pm LPN N, at 2:50 pm LPN T, at 3:07 pm Assistant Director of Nursing (ADON), at 3:13 pm Physician Assistant (PA) A1, at 3:10 pm Registered Nurse (RN) K, at 3:17 pm LPN P, at 3:19 pm LPN O, at 3:19 pm LPN M, at 3:28 pm LPN EEE, at 3:28 pm LPN D, at 3:31 pm LPN E, at 3:37 pm LPN F, at 3:43 pm LPN YYYY, at 3:45 pm Central Supply, at 3:50 pm LPN J. 10. On 4/23/2025, an audit titled Emergency Crash Cart Audit was conducted, starting on 4/22/2025 at 8:00 am and 5:00 pm. On 4/23/2025, an audit was completed at 8:00 am. No issues were found. Supplies were present on the west and east wings, and the checklist was completed and initialed by the night shift nurse. 11. An interview on 4/23/2025 at 2:00 pm with the Administrator confirmed she received training on ordering and maintaining par level of supplies. Interview on 4/23/2025 at 2:03 pm with Central Supply revealed she received training on how to order supplies. Training /Onboarding checklist from the supply company. It gives step-by-step directions on how to log in, how to search, and how to order supplies. 12. Verified by record review that the policy titled, Clinical Supplies in Case of Emergency, Competency Evaluation, and Crash Cart were reviewed by the Administrator, DON, ADON, MD, and Consultant staff on 4/22/2025 and no changes were made. All corrective actions were completed on 04/22/2025. The facility is alleging that the IJ will be removed on 04/23/2025.
CRITICAL (L) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on staff interviews, record review, and review of Job descriptions for the Administrator and Director of Nursing (DON) the facility failed to provide oversight to ensure the facility crash carts...

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Based on staff interviews, record review, and review of Job descriptions for the Administrator and Director of Nursing (DON) the facility failed to provide oversight to ensure the facility crash carts were equipped with the emergency equipment for one resident (R) (R1), failed to ensure the crash carts maintained a checklist for March and April 2025, In addition Administration failed to ensure staff were trained on the operation of using a suction machine. On April 22, 2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had caused or had the likelihood to cause serious injury, harm, impairment or death to residents. The facility's Administrator, Director of Nursing (DON), and corporate staff were informed of the Immediate Jeopardy on April 22, 2025, at 10:36 am. The noncompliance related to the Immediate Jeopardy was identified to have existed on April 12, 2025. Findings included: A review of the Administrator's job description revealed the position's purpose: leads, guides, and directs the operations of the healthcare facility in accordance with local, state, and federal regulations, standards, and established facility policies and procedures to provide appropriate care and services to residents. Major duties: Plans, develops, organizes, implements, evaluates, and directs the overall operation of the facility as well as its programs and activities, in accordance with current state and federal laws and regulations. Plans, develops, organizes, implements, evaluates, and directs the facility's programs and activities in accordance with guidelines issued by the governing body. A review of the DON's job description revealed section major duties- Plans, develops, organizes, implements, evaluates and directs the overall operations of the Nursing Services department, as well as its programs and activities, in accordance with current state and federal laws and regulations. Interprets and communicates policies and procedures to nursing staff, and monitors staff practices and implementation. Performs rounds to observe residents and ensure nursing needs are being met. Conducts observations of nursing care and supervises development of in-service education to ensure nursing staff is competent in current knowledge and skills. Oversees resident incidents and concerns daily to identify any unusual occurrences and reports them promptly to the Administrator and/or state agency for appropriate action. The facility failed to ensure that emergency equipment for the crash cart was maintained and operational for one resident (R) (R1) on the [NAME] wing during Cardiopulmonary Resuscitation (CPR). Cross reference: F678 A review of the nursing Progress Notes for R1 dated 4/12/2025 at 12:06 p.m. revealed that a code blue was initiated. The notes stated that staff entered the room of R1 and found her unresponsive. Emergency measures, including CPR, were initiated. Documentation indicated that Emergency Medical Services (EMS) arrived and continued resuscitation efforts, but the resident was pronounced expired at 2:12 pm by EMS at the facility. Interview on 4/15/2025 at 6:13 pm with LPN X stated that on 4/12 /2025, she responded to a code blue called for R1. LPN X further revealed that she attempted to suction the R1's airway but found that the crash cart's suction machine was not working because supplies were missing from the cart. LPN X stated she could not locate the suction tubing, Yankauer, and canister. She stated that they (staff) were messing with it, but the suction would not function. LPN X revealed that she attempted to use the Ambu bag but could not effectively ventilate R1 because of an obstruction in the airway caused by orange- colored solid material, which appeared to be vomit, resembling feeding tube formula mixed with food particles. Interview on 4/15/2025 at 4:25 pm with the DON stated she was unaware of the specific crash cart issues during the code involving R1. The DON revealed she later learned from Nurse X that white, cottage cheese-like material was expelled during CPR, yet this was never documented in the clinical record. She further revealed that CNA U informed her that she had retrieved a suction canister and tubing from another unit because the [NAME] wing crash cart was missing supplies. The DON stated these are communication failures and revealed, If it's not documented, it didn't happen. She confirmed that staff had not been appropriately trained to use the suction machine and that agency nurses were operating without verification of suction equipment competency. The DON revealed that moving forward, she would initiate training, mock codes, and disciplinary action against staff who signed crash cart checklists without verifying supplies. Interview on 4/22/2025 at 10:04 am with the Administrator confirmed that she had not been made aware of the crash cart's missing equipment until after the code occurred. The Administrator stated that she did not receive a completed incident report until several days after the incident and had not been informed by her DON of the deficiencies. The Administrator stated that policies were not followed, the checklist was incorrectly signed, and she had since removed access to the Memory Care cart due to its outdated condition. The Administrator further revealed that a complete overhaul of the crash cart management had been initiated, including education and implementing zip tie security measures on carts. The facility implemented the following actions to remove the IJ: 1. On 4/12/2025 R1 received CPR from staff nurses and expired. 2. On 4/22/2025 The Administrator, Director of Nursing, Assistant Director of Nursing, Medical Director and Consultant staff reviewed the policies on emergency supplies, crash cart and competency evaluation with no changes made. 3. On 4/22/2025, The Regional Operations Director educated the facility administrator of job duties to include but not limited to managing daily operations, coordinate and oversee department heads, providing education and compliance training, ensure licensure staff have appropriate education, competency checks, and infection control practices are maintained. 4. On 4/22/2025, The Administrator conducted an ad hoc QAPI to address the supplies for emergency events. Findings included lack of knowledge about equipment and use. Lack of routine checks, and documentation of checks for emergency cart supplies. 5. The Administrator, DON or ADON observed crash carts on [NAME] and East wings daily x3 to determine if the updated process is effective by observing supplies in crash cart, and checklist documentation complete for that day. Completed on 04/22/2025 with no negative outcome. 6. On 4/19/2025, The Director of Nursing completed suction machine set-up competencies on 15 licensed staff. 7 of 15 staff LPNs received a competency, 2 of 3 staff RNs and 1 of 1 DON received training. 5 of 8 agency LPNs received competency, and O RN agency staff worked. 7. On 4/22/2025 The Director of Nursing completed suction machine set-up competencies on an additional 6 licensed staff. 13 of 15 total staff LPNs received competency, 2 of 3 total staff RNs received competency, 1/1 PA and 1/1 DON received competency. An additional 3 agency LPN for a total 8 of 8 agency LPNs received competency, and O RN agency staff worked. As of 04/22/2025 out 28 (89%) of all staff and agency LPNs received competency. Any staff who weren't present for education will receive education upon return prior to beginning the shift. Any agency staff will be educated prior to starting the shift. Any new hires will receive education during orientation. 8. On 4/17/2025 The Director of Nursing educated 7 of 15 staff LPN received education, 0 of 3 staff RNs, 1 of 1 PA received education, 2 of 8 agency LPNs and O of 2 agency RNs received education on supplies being stocked on the emergency crash cart, competency of suction machine, routine re-assessment of the carts to replace supplies. 9. On 4/22/2025 The Director of Nursing educated an additional 6 staff LPNs for a total of 13 of 15 staff LPN, 2 of 3 staff RNs, 1 of 1 PA received education, an additional 6 agency LPNs for a total of 8 of 8 agency LPNs received education on where to locate supplies, competency of suction machine, routine reassessment of the carts to replace supplies. As of 04/22/2025 25 out 28 {89%) of all staff and agency LPNs received competency. Any staff who weren't present for education will receive education upon return prior to beginning the shift. Any agency staff will be educated prior to starting the shift. Any new hires will receive education during orientation. 10. The Administrator and /or DON started an audit of emergency crash cart supplies and checklist and completed on 4/22/2025. 11. On 04/22/2025 The Administrator and Central Supply were educated by our supply company purchasing specialist on how to order and maintain a par level of supplies. The facility has the ability to order supplies twice a week. All corrective actions were completed on 04/22/2025. The facility is alleging that the IJ will be removed on 04/23/2025. The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: 1. Verified by record review. Resident expired on 4/12/2025. 2. On 4/23/2025 at 2:03 pm verified by record review that the policy titled, Clinical Supplies in Case of Emergency, Competency Evaluation, and Crash Cart was reviewed by the Administrator, DON, Assistant Director of Nursing (ADON), MD, and Consultant staff and there will not be any changes. 3.Verified by record review of the Administrator's job description that was provided to the Administrator on 4/22/2025. The job duties included managing daily operations, major duties and responsibilities, personal skills and traits desired/ physical requirements/ working conditions, and compliance as a condition of employment. Reviewed and verified the Administrators' signatures of employee acknowledgement date on 4/22/2025. 4.Verified by record review. A facility document, Quality Assessment and Performance Improvement Plan (QAPI) dated 4/22/2025, revealed the problem statement as the crash cart was missing the necessary supplies for emergency events. Lack of documentation is needed to routinely check stock. Lack of staff competencies to effectively manage the equipment. Goal: have on hand the necessary supplies for emergency events, document routine checks, and staff knowledge of equipment in use. Baseline Data: The crash cart on the [NAME] wing lacked necessary supplies for an emergency event. The supplies were not checked on a routine basis. Staff didn't have knowledge of the equipment use. Root causes: lack of education and process failure. Barrier: staff are not routinely checking crash carts to re-stock supplies, staff do not know how to use equipment. Tasks: assess the crash cart and add needed supplies, completed by DON on 4/17/2025. Educate staff where additional supplies are located. Obtain a par level for needed supplies, completed on 4/18/2025, perform suction machine competency checks with licensed staff completed on 4/18/2025, update crash cart checklist, completed on 4/21/2025, and add visual check system to alert staff when crash cart opened on 4/21/2025. The team members that were present were Administrator, DON, ADON, Minimum Data Set (MDS) staff, Social Worker, Medical Director, and regional staff. 5.Verified by observation on 4/23/2025 at 12:43 pm, a locked number locking system has been applied to 2 crash carts on [NAME] wing and East wing. Verified by interview on 4/23/2025 at 12:43 pm with DON that revealed that the lock numbered system will ensure that when the cart is used, the lock is broken, and the crash cart will be easily identified when items have been used on the crash cart. Further, the crash cart will be restored, and a new number is given to replace the old lock. The nurse will write a new number on the checklist and initial that they have verified and replaced the equipment back on crash cart. 6.On 4/23/2025, it was verified through staff interviews and documentation review that the Director of Nursing had completed suction machine set-up competencies for 15 licensed staff as of 4/19/2025. Seven of 15 in-house LPNs, 2 of 3 RNs, and 1 of 1 DON had documented competency validation. Additionally, 5 of 8 agency LPNs received training, with no agency RNs present on shift during that time. Verified education with staff interviews conducted on 4/23/2025 at 2:35 pm Licensed Practical Nurse (LPN) B, at 2:36 pm LPN HHH, at 2:40 pm LPN LL, at 2:48 pm LPN H, at 2:49 pm LPN N, at 2:50 pm LPN T, at 3:07 pm Assistant Director of Nursing (ADON), at 3:13 pm Physician Assistant (PA) A1, at 3:10 pm Registered Nurse (RN) K, at 3:17 pm LPN P, at 3:19 pm LPN O, at 3:19 pm LPN M, at 3:28 pm LPN EEE, at 3:28 pm LPN D, at 3:31 pm LPN E, at 3:37 pm LPN F, at 3:43 pm LPN YYYY, at 3:45 pm Central Supply, at 3:50 pm LPN J. 7. On 4/23/2025, further verification confirmed that the Director of Nursing completed suction machine competencies on an additional six staff members by 4/22/2025. Documentation supported that a total of 13 of 15 facility LPNs, 2 of 3 facility RNs, 1 Physician Assistant (PA), and 1 of 1 DON had received competency. Three additional agency LPNs were verified, completing the full 8 of 8 agency LPNs trained. As of 4/22/2025, 25 out of 28 licensed staff and agency LPNs (89%) had documented competencies. Any staff not present will be trained prior to their next shift, and all new agency or hired staff will be trained prior to assignment. Verified education with staff interviews conducted on 4/23/2025 at 2:35 pm Licensed Practical Nurse (LPN) B, at 2:36 pm LPN HHH, at 2:40 pm LPN LL, at 2:48 pm LPN H, at 2:49 pm LPN N, at 2:50 pm LPN T, at 3:07 pm Assistant Director of Nursing (ADON), at 3:13 pm Physician Assistant (PA) A1, at 3:10 pm Registered Nurse (RN) K, at 3:17 pm LPN P, at 3:19 pm LPN O, at 3:19 pm LPN M, at 3:28 pm LPN EEE, at 3:28 pm LPN D, at 3:31 pm LPN E, at 3:37 pm LPN F, at 3:43 pm LPN YYYY, at 3:45 pm Central Supply, at 3:50 pm LPN J. 8. On 4/23/2025, interviews and documentation confirmed that on 4/17/2025, the Director of Nursing educated 7 of 15 in-house LPNs, 1 of 1 PA, and 2 of 8 agency LPNs on emergency crash cart stocking procedures, suction machine use, and routine cart reassessment. At that time, none of the three facility RNs or the two agency RNs had received the training. Verified education with staff interviews conducted on 4/23/2025 at 2:35 pm Licensed Practical Nurse (LPN) B, at 2:36 pm LPN HHH, at 2:40 pm LPN LL, at 2:48 pm LPN H, at 2:49 pm LPN N, at 2:50 pm LPN T, at 3:07 pm Assistant Director of Nursing (ADON), at 3:13 pm Physician Assistant (PA) A1, at 3:10 pm Registered Nurse (RN) K, at 3:17 pm LPN P, at 3:19 pm LPN O, at 3:19 pm LPN M, at 3:28 pm LPN EEE, at 3:28 pm LPN D, at 3:31 pm LPN E, at 3:37 pm LPN F, at 3:43 pm LPN YYYY, at 3:45 pm Central Supply, at 3:50 pm LPN J. 9.On 4/23/2025, it was verified that on 4/22/2025, the Director of Nursing conducted follow-up education with an additional six in-house LPNs and six agency LPNs, bringing the totals to 13 of 15 facility LPNs, 2 of 3 RNs, 1 PA, and 8 of 8 agency LPNs. Staff were instructed on locating supplies, suction machine competency, and routine reassessment procedures. By 4/22/2025, 25 of 28 total LPNs (including agency) had received training. Staff absent at the time of training will be educated upon return, and new and agency hires will receive this education prior to beginning their shift. Verified education with staff interviews conducted on 4/23/2025 at 2:35 pm Licensed Practical Nurse (LPN) B, at 2:36 pm LPN HHH, at 2:40 pm LPN LL, at 2:48 pm LPN H, at 2:49 pm LPN N, at 2:50 pm LPN T, at 3:07 pm Assistant Director of Nursing (ADON), at 3:13 pm Physician Assistant (PA) A1, at 3:10 pm Registered Nurse (RN) K, at 3:17 pm LPN P, at 3:19 pm LPN O, at 3:19 pm LPN M, at 3:28 pm LPN EEE, at 3:28 pm LPN D, at 3:31 pm LPN E, at 3:37 pm LPN F, at 3:43 pm LPN YYYY, at 3:45 pm Central Supply, at 3:50 pm LPN J. 10.Verified by record review on 4/23/2025 of an audit titled, Emergency Crash Cart Audit that began on 4/22/2025 an audit was conducted on 4/22/2025 at 8 am and 5 pm. On 4/23/2025 an audit was completed at 8 am no issues found supplies were present on west and east wing and check list was completed and initialed by night shift nurse. 11. Verified by interview and record review. An interview on 4/23/2025 with the Administrator at 2:00 pm confirmed she received the training on how to order and maintain par level of supplies. Interview on 423/2025 at 2:03 pm with the Central Supplies Clerk revealed she received training on how to order supplies. Record review revealed a Training /Onboarding checklist by {Company Name}. It gives step by step directions on how to login, how to search and order supplies. All corrective actions were completed on 04/22/2025. The facility is alleging that the IJ will be removed on 04/23/2025.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation, resident and staff interviews, the facility failed to accommodate one resident (R) (R5) by providing a pest free environment, on one of three halls (East Wing). This failure has ...

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Based on observation, resident and staff interviews, the facility failed to accommodate one resident (R) (R5) by providing a pest free environment, on one of three halls (East Wing). This failure has the potential to diminish the residents' quality of life. Findings include: Record review of the Electronic Medical Record (EMR) revealed R5 was admitted with diagnoses that included, but were not limited to unspecified dementia, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, anxiety, hemiplegia, hemiparesis following cerebral infarction affecting right dominant side, and major depressive disorder. Record review of the most recent Annual admission Minimum Data Set (MDS) assessment for R5, dated 3/17/2025 that revealed a Brief Interview for Mental Status (BIMS) score of 11, indicating moderate cognitive impairment. Interview on 4/17/2025 at 12:15 pm with the R5's outside physician's office revealed that when the resident was last seen on 3/11/2025, more than one cockroach fell off the resident, and the staff were stomping on the bugs to kill them. During an observation and interview on 4/16/2024 at 3:31 pm with R5, he stated that his bathroom was infested with roaches and had been for a few months. This surveyor opened the bathroom door and observed three live crawling roaches (photographic evidence). R5 revealed that his room had not been treated to his knowledge for some time. Interview and rounding on 4/16/2025 at 3:40 pm with the Maintenance Director (MD) confirmed the live bugs in the R5's bathroom. The MD stated he would treat the resident's bathroom. He revealed he was unaware of the infestation. The MD revealed the facility has a pest control contract and that the service was last in the facility on 4/14/2025 and comes monthly (verified). He was unsure if the resident's room was treated. Observation on 4/17/2025 at 10:54 am revealed two live cockroaches in the R5's bathroom and two additional roaches, dead. The MD revealed he would treat again and monitor. Interview on 4/23/2025 at 9:15 am with the Administrator stated that pest control comes monthly and treats the facility. The Administrator revealed she was unaware that the resident's bathroom had cockroaches (pictures were provided). She revealed residents' rooms are not directly treated but rather the perimeter and exterior of the building. The Administrator further revealed she was going to address the issue.
Feb 2025 6 deficiencies 6 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record reviews, and a review of the facility's policies titled Abuse Prevention Policy & Procedure an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record reviews, and a review of the facility's policies titled Abuse Prevention Policy & Procedure and Identifying Sexual Abuse and Capacity to Consent policy, the facility failed to protect Resident (R) (101)'s right to be free from physical abuse by R2. The sample size was 22 residents. On February 11, 2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had the likelihood to cause serious injury, harm, impairment, or death to residents. The Facility's Administrator, Director of Nursing (DON), Director of Clinical Operations, and Regional Director of Operations were informed of the Immediate Jeopardy (IJ) on February 11, 2025, at 2:21 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on January 31, 2025. The IJ was ongoing at the time of exit on February 14, 2025. Findings include: Review of the facility's policy Abuse, Neglect and Exploitation; dated 4/1/2024, Policy Explanation and Compliance Guidelines: 3. The facility failed to provide ongoing oversight and supervision of staff in order to assure that its policies are implemented as written: IV. Identification of Abuse, Neglect and Exploitation A. The facility will have written procedures to assist staff in identifying the different types of abuse-mental/verbal abuse, sexual abuse, physical abuse, and the deprivation by an individual of goods and services. This includes staff to resident abuse and certain resident to resident altercations. The Abuse, Neglect and Exploitation; Abuse Prevention Standard included Resident to Resident Abuse which documented the facility would take all steps reasonable and necessary to protect the residents from harm at all times, including protection from any type of abuse listed from other residents. 1. A review of the admission Record revealed R2 was admitted to the facility on [DATE] with the following diagnoses that include but are not limited to dementia with other behavioral disturbance, type 2 diabetes mellitus with diabetic nephropathy, and depression. A review of the Minimum Data Set (MDS) Quarterly assessment for R2 dated 1/16/2025 revealed the resident had a BIMS indicating severely impaired cognitive skills, displayed behaviors continuously present for inattention and disorganized thinking, and required Partial/to substantial supervision assistance for Activities of Daily Living. 2. A review of the admission Record revealed R101 was admitted to the facility on [DATE] with the following diagnosis: epilepsy, nontraumatic intracerebral hemorrhage, unspecified dementia, unspecified severity without behavioral disturbance, psychotic disturbance, and anxiety. A review of the Quarterly MDS for R101, dated 9/27/2024, documented a BIMS of three, indicating severely impaired cognition. Review of the five-day MDS for R101, dated 1/10/2025, documented in section GG: dependent for toileting, shower/bath, and upper/ lower dressing. Substantial/maximal assistance: roll left and right, sit to lying, lying to sitting on the side of bed, sit to stand, and chair/bed to chair transfer. Review of a Nurse Note Progress Note dated 2/3/2025 documented that R2 wanders in and out of other residents' rooms throughout the night. The resident was redirected to the room every time. The resident started cursing at staff while trying to redirect her back to her room. Review of a Nurse Practitioner (NP) Progress Note dated 1/31/2025 at 3:14 pm revealed the resident was being evaluated for aggressive behavior. The nurse reported that there was an incident last night where R2 pulled another resident (R101) out of her bed and caused her to fall on the floor. Review of a Nurse Note Progress Note dated 1/31/2025 revealed R2 in doorway of room [ROOM NUMBER] with clothing off and resident (R101) noted on the floor. Resident (R2) began to swing and curse at staff. Refused to come out of resident's (R101) doorway. Review of a Behavior Note Progress Note dated 1/30/2025 documented, resident up all night in and out other resident's room. yelling at staff being verbally aggressive using profanity. going in staff belongings taken food. medicated x 1 with IM haloperidol shot. resident unable to be redirected. Review of Behavior Note Progress Note dated 1/25/2025 documented, Resident is verbally aggressive towards her roommate, making threats, using gross profanity, resident refers to roommate as a man, that has moved into her apartment, she wants him out, writer attempt to re-orient unsuccessfully, roommate c/o being afraid for her life, as a result of the misunderstanding, roommate was moved to room [ROOM NUMBER]-1 temporally, attempt to notify family, left message. Review of Administration Note Progress Note dated 1/24/2025 documented, Haldol injection solution 5 milligram (mg)/milliliter (ml) Inject 0.5 mg/ml intramuscularly every 4 hours as needed for increased anxiety/agitation related to unspecified dementia, moderate, with other behavioral disturbance for 14 days resident combative and arguing with others and staff. Review of Behavior Note Progress Note dated 1/23/2025 documented, Resident wandering in and out of other resident's room, going through their personal belongings, when approached by staff, resident becomes argumentative and uses very vulgar language, refuses care i.e. wound care, she walks up to med cart, picks up the water pitcher and spills the entire thing, when spoken to about it, she gets very upset, starts to use profanity. Interview on 2/6/2025 at 6:22 am with Registered Nurse (RN) XXXX recalled the incident that happened on 1/31/2025 between R101 and R2. RN XXXX revealed that during rounds on the early morning of January 31, 2025, she was supervising the facility after completing a walkthrough of the east and west wings, entered the memory care unit, and spoke with the Licensed Practical Nurse (LPN) on duty she informed RN XXXX that an incident had occurred earlier about 4:00 or 4:30 am. According to the LPN, the resident in room [ROOM NUMBER] A (R2), after removing her clothes, pulled the resident in room [ROOM NUMBER]A (R101) to the floor. She also reported that the resident (R2) was not wearing any clothes during the incident. RN XXXX stated that she immediately assessed the situation to ensure the safety of both residents. RN XXXX revealed asking the LPN why she had not been notified of the incident sooner so I could provide additional assistance. The LPN stated that she was unsure of my location within the building. The LPN informed RN XXXX that she had attempted to contact the physician along with hospice and notified the family member (FM) of the resident (R101). RN XXXX confirmed that the hospice and the resident's FM (R101) knew about the incident. RN XXXX stated she implemented appropriate measures after receiving the physician's order, including assigning resident (R2) one-on-one supervision to prevent further incidents. RN XXXX revealed that she continued to monitor this situation to maintain the safety and well-being of our residents. Interview on 2/6/2025 at 7:10 am with Certified Nursing Assistant (CNA) BBBB recalled the incident between R101 and R2 on 1/31/2025. CNA BBBB stated that at approximately 4:30 am, a resident in room [ROOM NUMBER]B began having an episode. She was screaming and repeatedly telling people to get out of her house. CNA BBBB stated that she and another CNA quickly responded to her distress to comfort and calm her, as we wanted to prevent disturbing the other residents. While in the room, we decided to assist the resident in room [ROOM NUMBER]B with washing up and dressing for the morning. CNA BBBB revealed that we heard a door locking sound around three minutes into assisting the resident in 202B. The other CNA went to investigate, and shortly after, I heard her call for assistance with residents in room [ROOM NUMBER]A (R101). I continued to assist the resident in 202B with getting dressed. CNA BBBB further revealed that after attending 202B, I was informed that 204A(R101) had been found lying face up, unclothed, while patient 205A(R2) was sitting in the recliner chair beside her. At this point, the nurse on shift instructed me to take 204A(R101) vital signs. I completed the task and reported the results back to the nurse. Interview on 2/6/2025 at 7:10 am with CNA CCCC recalled the incident between R101 and R2 on 1/31/2025. At approximately 4:30 am, a resident in 202 B began yelling and screaming, stating, Getting out of my house, a behavior that was not uncommon for her. The other CNA and I immediately responded to attempt to calm her down. While in the room with resident 202 B, I heard a door lock sound, which prompted me to investigate further. CNA CCCC stated that while checking the sound source, she discovered that resident 204-A (R101) was lying on her back while patient 205-A(R2) was sitting beside her. Both patients were undressed. She promptly called the nurse for assistance while removing patient 205-A(R2) from the room to ensure her safety and privacy. Once the resident in room [ROOM NUMBER]-A (R2) was removed, the nurse and I safely assisted the resident in 204-A (R101) back into her bed. CNA CCCC revealed that the nurse instructed the other CNA to take the vital signs of patient 204-A (R101), which were subsequently reported back to her. Phone interview on 2/6/2025 at 11:37 am with (LPN) YYYY recalled the incident that happened during her night shift beginning on 1/30/2025 but occurred early morning on 1/31/2025 between R101 and R2; she was called to the resident (R101) room by a CNA. LPN YYYY stated that R101 was lying on her back and buttocks on the floor. No injury was noted. She notified the physician of the incident. LPN YYYY revealed that R2 was in the resident's (R101) doorway with their clothing off. LPN YYYY stated she called hospice and R101's FM and notified him. She revealed that the supervisor was made aware of the situation. LPN YYYY revealed that she did not see R2 leave her room and walk to R101's room. LPN YYYY revealed that the hallway was dark because the lights were turned off. Phone Interview on 2/10/2025 at 12:00 pm with RN A2 reported the last time she saw the resident was on 1/30/2025 from 3:43 pm until 5:59 pm while completing R101's admission paperwork for hospice. RN A2 revealed that R101 was unable to do anything for herself; she was a total care resident. RN A2 further revealed that resident R101 was noted to be transitioning /actively dying because she had not eaten or drank anything other than a sip of water in the last seven days and was minimally responsive to voice stimuli. She stated that her pupils were fixed and did not track movement. The resident was very weak, and she required total care for all Activities of Daily Living (ADLs). Interview on 2/11/2025 at 11:17 am with the DON revealed that she instructed the staff to always keep R2 in their line of sight and that the nurses should do 15-minute checks. The DON revealed that the facility had ordered stop signs for the door to display for wandering residents to see. She revealed that she was not told about R2 wondering. Interview on 2/11/2025 at 11:17 am with the Administrator revealed she was not made aware of the abuse, and had she known, then she would have reported the abuse immediately.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Report Alleged Abuse (Tag F0609)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, and the facility's policy titled Abuse, Neglect, and Exploitation, the facilit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, and the facility's policy titled Abuse, Neglect, and Exploitation, the facility failed to report an allegation of physical abuse for one resident (R) (R101). The census was 120. On February 11, 2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had the likelihood to cause serious injury, harm, impairment, or death to residents. The Facility's Administrator, Director of Nursing (DON), Director of Clinical Operations, and Regional Director of Operations were informed of the Immediate Jeopardy (IJ) on February 11, 2025, at 2:21 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on January 31, 2025. The IJ was ongoing at the time of exit on February 14, 2025. Findings included: A review of the facility policy titled Abuse, Neglect, and Exploitation dated 4/1/2024 revealed: The facility will have written procedures that include reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (e.g., law enforcement when applicable) within specified timeframes. A review of the Quarterly Minimum Data Set (MDS) dated [DATE] revealed R101 with a Brief Interview of Mental (BIMS) score of three, indicating severely impaired cognition. A review of the admission MDS dated [DATE] revealed R2 with a BIMS of three, indicating impaired cognition. Interview on 2/6/2025 at 7:10 am with Certified Nursing Assistant (CNA) BBBB confirmed her statement about the incident involving R101 and R2. She revealed that the resident had had behavior issues before this incident. CNA BBBB revealed that she only reported it to the nurse on duty. An interview on 2/6/2025 at 7:35 am with CNA CCCC confirmed her statement regarding R101 and R2's incident. CNA CCCC revealed that when she arrived in R101's room, she was lying flat on her back on the floor, and R2 was sitting next to her on a chair in the room. After the nurse entered the room, they picked R101 up off the floor and placed her back in the bed. CNA CCCC revealed that the nurse was the only person she reported it to. Interview on 2/11/2025 at 11:17 am with the DON revealed that she did not report the incident involving R2 and R10. Interview on 2/11/2025 at 11:17 am with the Administrator revealed that a reportable was not submitted on time. The Administrator confirmed that she is the Abuse Coordinator and was unaware of the allegations of abuse. The Administrator revealed that if she had known of the abuse, she would have reported it immediately. A review of facility reported incidents showed no evidence that the allegation of physical abuse was not reported.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Investigate Abuse (Tag F0610)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and a review of the facility's policy titled Abuse Prevention Policy & Procedure, the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and a review of the facility's policy titled Abuse Prevention Policy & Procedure, the facility failed to conduct a thorough investigation and implement protective measures in a timely manner following an allegation of resident-to-resident physical abuse involving two Residents (R) (R101 and R2). The census was 120. On February 11, 2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had the likelihood to cause serious injury, harm, impairment, or death to residents. The Facility's Administrator, Director of Nursing (DON), Director of Clinical Operations, and Regional Director of Operations were informed of the Immediate Jeopardy (IJ) on February 11, 2025, at 2:21 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on January 31, 2025. The IJ was ongoing at the time of exit on February 14, 2025. Findings include: The facility had an Abuse Prevention Policy & Procedure, Section 4 of the policy titled Resident-To-Resident Policy documented that it is the policy of the facility to take all steps reasonable and necessary to protect the residents from harm at all times, including protection from physical and verbal abuse from other residents. Number 8 of the Procedure portion of the Resident-to-Resident Policy documented all incidents are to be documented in the resident's medical record with intense monitoring to continue for at least 72 hours. 1. A review of the admission Record revealed R2 was admitted to the facility on [DATE] with the following diagnoses that include but are not limited to dementia with other behavioral disturbance, type 2 diabetes mellitus with diabetic nephropathy, and depression. A review of the Minimum Data Set (MDS) Quarterly assessment for R2 dated 1/16/2025 revealed the resident had severely impaired cognitive skills, displayed behaviors continuously present for inattention and disorganized thinking, and required Partial/to substantial supervision assistance for Activities of Daily Living. 2. A review of the admission Record revealed R101 was admitted to the facility on [DATE] with the following diagnosis: epilepsy, nontraumatic intracerebral hemorrhage, unspecified dementia, unspecified severity without behavioral disturbance, psychotic disturbance, and anxiety. The Quarterly Minimum Data Set (MDS) for R101, dated 9/27/2024, documented a Brief Mental Status Score (BIMS) of three. Review of a Nurse Note Progress Note dated 2/3/2025 documented, Resident R2. Wanders in and out of other resident's rooms throughout the night. Resident was redirected to room every time. Resident started cursing at staff while trying to redirect her back in her room. Review of a Nurse Practitioner (NP) Progress Note dated 1/31/2025 at 3:14 pm revealed the resident was being evaluated for aggressive behavior. The nurse reported that there was an incident last night where R2 pulled another resident (R101) out of her bed and caused her to fall on the floor. Review of a Nurse Note Progress Note dated 1/31/2025 revealed R2 in doorway of room [ROOM NUMBER] with clothing off and R101 noted on the floor. R2 began to swing and curse at staff. Refused to come out of (R101's doorway. Interview on 2/6/2025 at 6:22 am with Registered Nurse (RN) XXXX stated that she contacted the DON and the physician directly to ensure proper follow-up along with the Nurse Practitioner (NP) of the Medical Director (MD) for notification of the incident between R101 and R2. Interview on 2/6/2025 at 10:01 am with Social Worker (SW) QQQ on the west wing revealed that she received a call from R101's FM, who stated that the nurse called him at 5:00 am on January 31, 2025, to inform him that his mother had been pulled out of bed by another resident. R101's FM stated that he was concerned. SW QQQ stated a grievance has been filed on his behalf, and further investigation will be made. SW QQQ also noted that further investigation revealed that there were two CNAs, one LPN, and one RN on duty the night R101 was discovered lying face up on her back, unclothed. SW QQQ stated that the nurse reported the incident to the doctor, and residents FM, hospice, and DON were informed. Interview on 2/11/2025 at 11:17 am with the DON revealed that RN XXXX called her on 1/31/2025 about the incident between 5:00 am and 5:30 am. The DON stated that all negative behaviors should be documented, including wandering. The DON further revealed that no skin assessments were done on residents after the incident. Interview on 2/11/2025 at 11:17 am with the Administrator revealed that a thorough investigation was not done. It was also revealed that they will change how investigations are done by not allowing the social worker to complete them. In addition, although the DON was aware of the abuse incident on the day it occurred, she did not report it to the Administrator or start an investigation.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Comprehensive Care Plan (Tag F0656)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility policy titled Comprehensive Care Plan, the facility failed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility policy titled Comprehensive Care Plan, the facility failed to develop and/or implement a comprehensive person-centered care plan for two of 18 residents (R) (R101 and R2). Specifically, the facility failed to develop a care plan related to abuse for R101 and a care plan related to abusive behaviors for R2. On February 11, 2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had the likelihood to cause serious injury, harm, impairment, or death to residents. The Facility's Administrator, Director of Nursing (DON), Director of Clinical Operations, and Regional Director of Operations were informed of the Immediate Jeopardy (IJ) on February 11, 2025, at 2:21 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on January 31, 2025. The IJ was ongoing at the time of exit on February 14, 2025. Findings include: Review of the facility's undated policy titled Comprehensive Care Plan revealed, It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident. 1. Review of R101's electronic medical record (EMR) revealed diagnoses including, but not limited to, dementia and muscle weakness. Review of R101's Quarterly Minimum Data Set (MDS) dated [DATE] documented a Brief Interview for Mental Status of 3 (indicating severe cognitive impairment). Review of R101's Progress Notes revealed an entry dated 1/31/2025 documented an incident in which R2 entered R101's room, pulled her out of bed, and disrobed her. R2 was found sitting beside R101. Review of R101's care plan revealed no implementation of an abuse care plan to ensure R101's safety from future occurrences of abuse. 2. Review of R2's EMR revealed diagnoses including, but not limited to, dementia with behavior disturbances. Review of R2's admission MDS dated [DATE] revealed a BIMS of 3 (indicating severe cognitive impairment). Review of R2's care plan revealed no implementation of an abuse care plan to address R2's abusive behaviors or interventions for monitoring and ensuring other resident's safety. In an interview on 2/14/2025 at 12:30 pm, MDS Coordinator JJJ confirmed no abuse care plan for R101 and R2. She stated the omission of the care plan was an error by the MDS staff.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0740 (Tag F0740)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility's policy titled Behavioral Health Services, t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility's policy titled Behavioral Health Services, the facility failed to ensure one of 22 sampled residents (R) (R2) received necessary behavior health services to address significant worsening behaviors, including physical abuse to another resident (R101). On February 11, 2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had the likelihood to cause serious injury, harm, impairment, or death to residents. The Facility's Administrator, Director of Nursing (DON), Director of Clinical Operations, and Regional Director of Operations were informed of the Immediate Jeopardy (IJ) on February 11, 2025, at 2:21 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on January 31, 2025. The IJ was ongoing at the time of exit on February 14, 2025 Findings included: A review of the Behavioral Health Service policy dated 4/1/2024 documented It is the policy of the facility to assist them in reaching and maintaining their higher level of mental and psychosocial functioning. 5. Behavioral health care and services shall be provided in an environment that is conducive to mental and psychosocial well-being. c. Monitor resident p. Assisting residents with access to therapies, such as psychotherapy, behavioral modification, cognitive therapy, and problem-solving therapy. q. Provide support with skills related to verbal de-escalation, coping skills, and stress management. A review of the Electronic Medical Record (EMR) revealed that R2 was admitted to the facility on [DATE] with a diagnosis of adjustment disorder with unspecified dementia with other behavioral disturbances and depression. A review of the Minimum Data Set (MDS) Quarterly assessment for R2 dated 1/16/2025 revealed the resident had BIMS indicating severely impaired cognitive skills, displayed behaviors continuously present for inattention and disorganized thinking, and required Partial/to substantial supervision assistance for Activities of Daily Living. A review of R2's comprehensive care plan initiated on 12/9/2024 revealed that R2 had behaviors related to depression and anxiety. Interventions included staff referring residents to psychiatric services. Record review of a Physician Assistant (PA) Progress Note dated 1/31/2025 at 3:15 pm documented R2 pulled R101 out of the bed and caused R101 fall. Record review of a nurse Progress Note dated 1/31/2025 at 6:10 am documented R2 noted with clothes off in doorway of R101's room, R101 noted on the floor, R2 began to swing and curse at staff, refusing to come out of the R101 doorway. Record review of a nurse Progress Note dated 1/30/2025 at 4:39 am documented R2 up all night in and out of other residents' room, yelling and use of profanity and displaying, and aggressive, Haldol injection given intramuscular and resident unable to be redirected. Record review of a nurse Progress Note dated 1/25/2025 at 5:48 pm documented R2 was displaying aggressive and threatening behaviors towards her roommate. The roommate reported being afraid for life and was moved to another room. Record review of R2's nurse Progress Note dated 1/17/2025 at 10:17 am documented R2 as having increased anxiety/agitation, wandering into other residents' rooms and opening the doors, preventing staff from providing patient care to residents, and using profanity toward residents and staff. Redirection was unsuccessful after several attempts. The documentation revealed that there were no interventions put into place for behaviors or psychiatric services before the incident that occurred on 1/31/2025. Observation on 2/4/2025, 2/7/2025, 2/10/2025, and 2/11/2025, R2 was observed at random times unsupervised (with no one-to-one supervision that provided close body physical contact) and not within line of sight of staff (resident was either alone in her room or independently ambulating back and forth in the hallway) on the memory care unit. During observation, the assigned, licensed nursing staff sat at the nursing station charting, answering the phone, or administering medications. The CNAs were either off the hall or providing patient care in another resident's room. A review of the psychiatric consultant notes (telehealth visit by video) revealed that the R2 was not seen by psychiatric services until 2/10/2025 for the incident that occurred on 1/31/2025 in which the resident pulled R101 out of her bed and disrobed her. The primary reason for the visit was that R2 was being seen for pulling a hospice resident out of her bed. The Psychiatric Nurse Practitioner (NP) recommended that the resident be monitored for mood and behavior and documented accordingly. The survey team was unable to reach the psychiatric NP for an interview. During an interview on 2/6/2025 at 9:48 am, the Administrator and Director of Nursing (DON) confirmed that the resident did not receive one-to-one supervised monitoring on 1/31/2025 shortly after the incident occurred. The Administrator reported being unaware of the incident. She reported becoming knowledgeable of the incident on 2/5/2025. The Administrator reported at the time of the incident that she was new to her position and was unaware of the monitoring requirements and follow-up for psychiatric services. The DON reported being aware of the incident on 1/31/2025 but unaware of how residents should follow up with psychiatric services. During an interview on 2/6/2025 at 4:33 pm, the Physician Assistant (PA), PA A1, confirmed that she was unaware R2 had wandering behaviors and was physically aggressive towards other residents. She reported that, in her professional opinion, R2 should have been recommended for psychiatric services and follow-up medications to manage her behavior. The PA A1 reported that facility staff should have provided monitoring for any resident who had been observed becoming physically aggressive towards others to ensure resident safety and the safety of other residents. Interview on 2/11/2025 at 1:15 pm., with DON reporting being unaware that no extra staff was in place to provide one-to-one for R2. She stated that the staff did not inform her that the third person assigned to the resident was not in the memory care unit. The DON reported that she would follow up to ensure one-to-one supervision is provided.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and review of the job descriptions for Nursing Home Administrator and Director of Nursing (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and review of the job descriptions for Nursing Home Administrator and Director of Nursing (DON), facility Administration failed to ensure that all components of the facility's abuse prevention system were implemented in a thorough and timely manner to address allegations of physical abuse for two Residents (R) (R101 and R2), from a total sample of 22 residents. On February 11, 2025, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had the likelihood to cause serious injury, harm, impairment, or death to residents. The Facility's Administrator, Director of Nursing (DON), Director of Clinical Operations, and Regional Director of Operations were informed of the Immediate Jeopardy (IJ) on February 11, 2025, at 2:21 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on January 31, 2025. The IJ was ongoing at the time of exit on February 14, 2025 Findings included: A review of the Administrator's job description revealed section major duties: Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to appropriate regulatory entities. Protects residents from abuse and cooperates with all investigations. Treats all residents with dignity and respect. Section additional task: Promotes and protects all residents' rights. Ensures resident incidents and concerns that rise to a reportable event such as alleged abuse, neglect, mistreatment, misappropriation, etc. are reported to the correct entity within the stated regulatory requirement. A review of the DON's job description revealed section major duties- oversees resident incidents and concerns daily to identify any unusual occurrences and reports them promptly to the Administrator and/or state agency for appropriate action, monitors for allegations of potential abuse or neglect, or misappropriation of resident property and participates in the investigative process. Section Additional task: Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse and cooperates with all investigations. The Administration failed to demonstrate competency consistently and effectively in protecting and promoting residents' rights to be free from abuse, which is included in the Administrator and DON's job description. 1. The Administration failed to maintain an environment free from abuse for one resident, R101, perpetuated by R2. Cross reference to F600. 2. The Administration failed to ensure that incidents of abuse for one resident R101 perpetuated by R2 was reported in a timely manner to required agencies. Cross reference to F609. 3. The Administration failed to ensure that incidents of abuse for one resident R101 perpetuated by R2 was thoroughly investigated, and corrective actions implemented, including protection of the resident, in a timely manner. Cross reference to F610. 4. The facility failed to create a care plan for abuse for R101 and R2 related to physical abuse occurring on 1/31/2025. Cross reference to F656. Review of a Nurse Practitioner (NP) Progress Note dated 1/31/2025 at 3:14 pm revealed the resident was being evaluated for aggressive behavior. The nurse reported that there was an incident last night where R2 pulled another resident (R101) out of her bed and caused her to fall on the floor. Review of a Nurse Note Progress Note dated 1/31/2025 revealed R2 in the doorway of room [ROOM NUMBER] with clothing off and resident (R101) noted on the floor. The resident (R2) began to swing and curse at the staff. Refused to come out of resident's (R101) doorway. Interview on 2/6/2025 at 6:22 am with Registered Nurse (RN) XXXX recalled the incident that happened on 1/31/2025 between R101 and R2. She revealed that she entered the memory care unit during rounds and spoke with the LPN on duty. She informed me that an incident had occurred earlier, at about 4:00 or 4:30 am. According to the LPN, the resident in room [ROOM NUMBER] A (R2), after removing her clothes, pulled the resident in room [ROOM NUMBER]A (R101) to the floor. She also reported that the resident (R2) was not wearing any clothes during the incident. RN XXXX stated that she contacted the DON and physician directly to ensure proper follow-up. RN XXXX confirmed speaking with the NP of the Medical Director (MD), hospice, and the family member (FM) of R101. Phone interview on 2/6/2025 at 11:37 am with (LPN) YYYY recalled the incident that happened during her night shift beginning on 1/30/2025 but occurred early morning on 1/31/2025 between R101 and R2; she was called to the resident (R101) room by a CNA. LPN YYYY stated that R101 was lying on her back and buttocks on the floor. No injury was noted. She notified the physician of the incident. LPN YYYY revealed that R2 was in the resident's (R101) doorway with their clothing off. LPN YYYY stated she called hospice and R101's FM and notified him. She revealed that the supervisor was made aware of the situation. Interview on 2/11/2025 at 11:17 am with the DON revealed that RN XXXX called her about the incident between 5:00 am and 5:30 am. The DON stated that wandering and all negative behaviors should be documented; however, she was unaware that R2 was wandering. The DON stated that no skin assessments were performed on residents after the incident. The DON revealed that she did not report the incident. An interview on 2/11/2025 at 11:17 am with the Administrator revealed that a thorough investigation had not been done and that the report was not submitted on time. The Administrator stated that the facility will change how investigations are done by not allowing the social worker to complete them. The Administrator confirmed that she is the Abuse Coordinator and was unaware of the allegations of abuse. The Administrator revealed that if she had known of the abuse, she would have reported it immediately.
Dec 2024 20 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Comprehensive Care Plan (Tag F0656)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and a review of the facility's policy titled Comprehensive Care Plans, the fac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and a review of the facility's policy titled Comprehensive Care Plans, the facility failed to develop and implement person-centered comprehensive care plans for one of 53 sampled residents (R) (R36). Specifically, failed to implement a care plan for nutritional intake for R36. Findings include: Review of the policy titled Comprehensive Care Plans, implemented 4/1/2024, section; Policy revealed the facility will develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet resident's medical, nursing, and mental and psychological needs that are identified in the resident's comprehensive assessment. 3. The comprehensive care plan will describe, at a minimum, the following: a. The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. b. Any services that would otherwise be furnished but are not provided due to the resident's exercise of his or her right to refuse treatment. d. The resident's goals for admission, desired outcomes, and preferences for future discharge. 6. The comprehensive care plan will include measurable objectives and timeframes to meet the resident's needs as identified in the resident's comprehensive assessment. The objectives will be utilized to monitor the resident's progress. Alternative interventions will be documented, as needed. 8. Qualified staff responsible for carrying out interventions specified in the care plan will be notified of their roles and responsibilities for carrying out the interventions, initially and when changes are made. 1. Record review for R36 revealed admission to the facility on 8/27/2024 with diagnosis including dementia, adult failure to thrive, and type two diabetes mellitus. Review of R36 annual Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of 11 which indicates moderate cognitive impairment. Physician orders review revealed that R36 is at risk for malnutrition due to sepsis, start date 11/1/2024. A review of the care plan for nutritional status revised on 10/14/2024 revealed interventions which included provide, serve diet as ordered and monitor intake and record q (every) meal. Record review under Nutrition - Amount Eaten task revealed that Certified Nursing Assistants (CNAs) are responsible to document what percentage of the meal was eaten during Breakfast, Lunch, Dinner, and PRN (as needed). Further review of past 30 days records revealed that percentage of the meal was only documented for following dates and meals: 11/18/24 - breakfast 11/19/24 - breakfast, lunch, and dinner 11/20/24 - breakfast 11/24/24 - lunch 11/29/24 - dinner 11/30/24 - breakfast, lunch, and dinner 12/1/24 - breakfast, and lunch Interview with Director of Nursing (DON) on 12/12/24 at 12:05 pm revealed her expectation for the staff to complete all PCC tasks daily, however facility had computer issues at Memory Care unit, where resident was until 12/11/2024. Some CNAs have to bring their own laptops or tablets to work, but not all CNAs have these devises. Interview with Administrator on 12/12/2024 at 12:15 pm confirmed that facility has ongoing issues with desktop computers. When asked about expectation for care plan implementations, Administrator stated meal intake percentage could be documented on the paper forms.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to follow dietary orders for one resident (R) (R572) o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to follow dietary orders for one resident (R) (R572) of 53 sampled residents. Specifically, R572 was on a puree diet but was provided a sandwich on 11/12/2024 which resulted in her choking death. It was determined that the provider's non-compliance with one of more requirements of participation had caused, or was likely to cause serious injury, harm, or death to residents. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.12 Quality of Care, F684, at a scope and severity of J. The IJ began on 11/12/2024, R572 choked after receiving and eating a sandwich. Evidence of the eaten sandwich included the paper that the sandwich was wrapped in and a small portion of the bread remaining in front of the resident. The Heimlich maneuver was attempted but was unsuccessful resulting in cardiac arrest and death in the facility. On 12/5/2024 at 5:26 pm, the Administrator, Regional Consultant Interim Director of Nursing (DON) and Director of Nursing (DON) in training were informed of the IJ situation and provided a completed IJ template. A removal plan was requested. The removal plan was accepted by the state survey agency (SSA) on 12/8/2024. The IJ was removed on 12/9/2024. Findings include: Review of the Electronic Medical Record (EMR) for R572 revealed an initial admission date of 8/18/2020 with diagnosis that included CVA, dysphagia, oropharyngeal phase, cognitive communication deficit, and unspecified dementia. The diet order revealed a regular diet, pureed texture, with thin consistency starting 6/4/2024. Review of the Regional Dietician (RD) Quarterly Assessment dietary note dated 10/17/2024 revealed that R572 is tolerating a puree diet with variable meal intake and is mostly fed by staff. Review of Progress Notes dated 11/12/2024 at 7:50 am revealed that R572 was sitting at the dining table, Certified Nursing Assistant (CNA) sat at the table with resident stated, she's not acting like herself, writer walked around the table to assess resident, noted a deli sandwich wrap and a cup of coffee sitting in front of her upon closer observation noted that she was cyanotic around her mouth, lips, tongue and oral membranes knowing that resident is on a puree diet ,CNA performed mouth sweep times 2 unsuccessfully, writer performed abdominal thrusts several times unsuccessfully, summoned for help, they arrived with crash cart,911 called, resident expired, DON notified and later pronounce death. Emergency Medical Services (EMS) report received and reviewed. No Cardio-Pulmonary Resuscitation (CPR) initiated by EMS due to Do Not resuscitate (DNR) status. Review of GEORGIA DEATH CERTIFICATE for R572 lists the cause of death as cardiopulmonary arrest. Review of care plan for R572 did not indicate that resident had behaviors of taking food from other's plates. During an interview on 12/3/2024 at 1:20 pm with Agency CNA AA, who reported that the night shift staff provided the residents with a snack on the morning of the incident with R572. CNA AA reported that she noticed that R572 was staring off and wouldn't respond when spoken to. It was further reported that R572's breathing was shallow, and the nurse was notified. CNA AA reported that R572 was tilted forward by the nurse, and her breathing improved, but her face was turning colors, and then she slumped over in the chair. CNA AA reported that a snack paper was on the table that said deli. She explained that this is the paper that the sandwiches from the kitchen are contained. CNA AA reported that a small piece of bread was in front of R572. During an interview on 12/3/2024 at 1:40 pm with the DON regarding the death of R572. DON reported that she was aware of the R572's death, but she has not followed up or spoken with the night CNAs that were potentially involved. The DON reported that she had left them messages, but neither has called her back because they are as-needed (PRN) employees. DON reported that since the incident a document is posted to indicate residents' diet preferences in the Memory Care Unit. She reported that all staff on the Memory Care Unit have been educated but she also reported that she does not have any documentation to verify that education was provided as the nurse on the unit would have provided the education. DON acknowledged that she did not have any investigative information related to the death of R572. DON reported that no other resident had choked before. During an interview on 12/4/2024 at 11:03 am with Licensed Practical Nurse (LPN) EEE related to the events that led to the death of R572. It was reported that when she arrived two CNAs from the night shift were there, and R572 was on the get up list for the night shift. It was reported that were CNAs sitting behind R572 in the dining area of the Memory Care Unit. It was reported that the night shift CNAs left at 7:30 am, and another CNA on the day shift noticed R572 not looking right. LPN EEE reported that R572 was cyanotic (bluish color). It was further reported that a cup of coffee and looked like the last bite of a sandwich and a deli wrapper. LPN EEE reported that she knew that R572 had been given a sandwich based on how the resident was looking. LPN EEE reported that she tried performing the Heimlich on R572, but it was unsuccessful. LPN EEE reported that all she was thinking about was saving this resident's life. It was reported that R572's face and hands kept getting increasingly blue, and it was hard for her to see the resident like that. LPN EEE reported that she saw the night shift CNAs from the previous day again the next morning and she had a dietary list behind the desk and showed it to them. When she talked to them about what happened and the deli wrapper in front of the resident, one of the CNAs (CNA CCCC) acknowledged giving R572 a peanut butter and jelly sandwich. LPN EEE reported that prior to this incident, she stressed to day shift and evening shift staff to make sure they are sticking to diet orders of the residents, but she is not sure of what they do on the night shift. LPN EEE reported that while she spoke with staff on the Memory Care Unit after the incident with R572 she did not do a sign off inservice, nor did she get statements about what happened, and she was not aware of any other education being provided. It was further reported that the DON was supposed to meet with the night staff CNAs, but she was unsure of what was said. During a telephone interview on 12/4/2024 at 12:11 pm CNA BBBB confirmed getting R572 on the morning of 11/12/2024, but she denied giving the resident a snack and would not say if another staff person provided the snack to the resident. CNA BBBB did confirm that snacks on 11/12/2024 consisted of peanut butter and jelly sandwiches, and R572 did not normally get a sandwich. The [NAME] should be checked to tell everything that is needed for the residents, including what they eat. CNA BBBB denied any education related to following dietary orders after R572 passed. However, CNA BBBB reported that she was only told that the resident passed when she returned to work, but the cause of death was not revealed. During a telephone interview on 12/4/2024 at 12:20 pm CNA CCCC, confirmed getting R572 up on the morning of 11/12/2024. CNA CCCC reported that R572 was sitting at the table with two other residents, and those residents were given sandwiches, but R572 was only given coffee with cream and sugar. CNA CCCC reported that R572 was talking when she left at 7:15 am but heard later that R572 choked CNA CCCC reported that R572 was on a puree diet, and this could be found through the [NAME]. It was reported that R572 was sitting at her normal table on the morning of 11/12/2024 and had a history of getting other residents' food. During a telephone interview on 12/4/2024 at 12:42 pm with LPN XXX she reported that she was not sure if R572 got snacks the morning of 11/12/2024. It was explained that snacks included pudding, cookies, and sandwiches, but R572 was on a puree diet, so she would not have gotten a snack. LPN XXX reported that R572 was fine during the night shift and slept through the night. LPN XXX acknowledged that R572 was sitting at the table waiting for breakfast but denied that R572 had a history of taking food off others' plates. It was also reported that after R572 passed, a diet list was provided, but prior to this, CNAs would ask, and she would look up the diet to determine what snacks the residents got. LPN XXX further confirmed that there was no education or investigations related to the cause of death of R572. During an interview on 12/5/2024 at 10:18 am with the Administrator he reported that when there is an unexpected death in the facility of a resident, the situation should be triaged, communicated to nursing leadership, and discussed in the morning meeting. The Administrator reported that he had not been fully informed of the situation with R572 at the time that it happened. The Administrator acknowledged that the DON pronounced R572, and he was not aware of a wrapper being in front of the resident at the time. He reported that he thought that LPN EEE educated the CNAs, but that was not enough. The Administrator reported that once the DON was aware of the circumstances of the death of R572, he should have been made aware, and there should have been in-servicing of the staff. It is reported that the Administrator found out about the circumstances of R572's death on Tuesday night (12/3/2024). It was reported that the CNAs working with R572 were called at that time, and they said that they didn't give her the sandwich and that she took it from another resident. He reported that education has since started for staff related to following dietary orders and this has never happened before in two years. The facility implemented the following actions to remove the IJ: 1.Resident #572 expired at the facility on 11/12/2024. 2.On 12/6/2024 the policy on Therapeutic Diet Orders and Provision of Quality Care was reviewed by the Administrator, Medical Director and Nurse Consultant with no revisions made. 3.On 12/6/2024, the Dietary Manager started to audit all resident's diet orders on PCC and reconciled with software to ensure accuracy of what's ordered by MD and what's on the meal ticket. 11 residents were on large portions, and this is now reflected in PCC. Staff interviews were conducted by the nurse managers to identify any other residents who tend to retrieve food from other areas, and no other resident was identified to have this behavior. 4.On 12/6/2024, the Regional Nurse educated the Nurse Managers and dietary manager regarding the importance of ensuring that residents are served the appropriate diet, as prescribed by MD to prevent any adverse effects. The DON is on vacation and will receive education upon her return on 12/8/2024. Facility wide education for monitoring any resident for choking was completed by the nurse consultant on 12/7/2024.Staff were educated using the [NAME] if you see something say something. Education included that any resident noted to have any behavior which poses self-risk, such as taking/grabbing/retrieving food or drinks not meant for them should immediately be reported to the nurse/nurse manager/DON. Residents on a mechanically-altered diet who manifest this type of behavior should sit with peers with similar diet to prevent risk of choking. Staff were also educated to provide direct supervision to residents with that known behavior when food is served. Admin 1 out of 1 100 (percent) %, DON 1out of 1, on vacation will return 12/8/2024, Nurse manager 2 out of 2 100%, social worker 2 out of 2 100%, maintenance 2 out of 2 100%, housekeeping/laundry manger 1 out of 1 100%, rehab manager 1 out of 1 100%, activities 1 out of 2 100% (second is on vacation and will not return to work until next week), business development specialist 1 out of 1 100%, Business office/human resources 2 out of 2 100%, dietary 12 out of 14 85%, medical records 5.The remaining nursing staff and dietary staff will be in-serviced on the next scheduled workday prior to beginning their shift by the nurse manager/ food service director 6.On 12/6/2024 the Regional Nurse implemented a monitoring tool called Diet Audit Tool to note consistency of food/snacks served to residents and to determine resident's tolerance to the food/snacks provided. This will be completed 12/7/2024. 7.The Administrator reviewed the results of the audit on 12/7/2024. 8.The Quality Assurance Performance Improvement (QAPI) team comprised of the administrator, nurse managers, MDS nurse, Wound care nurse, SW, rehab director, dietary manager, activities director, business office manager, HR, medical records, business development marketer, nurse consultant and regional director of operations. The medical director attended the meeting via the phone. The DON is on vacation and will be apprised of the QAPI minutes upon return to the facility on [DATE]. 9.All. corrective actions will be completed on 12/8/2024. 10.The immediacy will be removed on 12/9/2024. The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: 1. Review of progress note in electronic medical record revealed that Resident #572 expired at the facility on 11/12/2024. 2. Confirmed via review of policy titled Therapeutic Diet Orders and Provision of Quality Care was reviewed by Administrator, Nurse Consultant and Medical Director on 12/6/2024 as evidence of signatures. 3. Review of documentation of staff that were interviewed. Confirmed review of all resident diet orders. 4. Education provided by the nurse manager/ food service director and confirmed through review of education documents and staff sign in sheets confirming education of Administrator, DON, Nurse Managers, Social Workers, Maintenance Housekeeping/laundry Manger, Rehab Manager, Activities staff, Business Development Specialist, Business office/Human Resources, Dietary, and Medical Records. No new staff hired during this period. Interviews conducted on 12/10/2024 at 6:43 am with Agency Certified Nursing Assistant (CNA) UUU; on 12/10/2024 at 6:48 am with CNA VVV; on 12/10/2024 at 6:53 am with Agency CNA WWW; on 12/10/2024 at 7:21 am with Licensed Practical Nurse (LPN) XXX; on 12/10/2024 at 7:36 am with Agency LPN YYY; on 12/11/2024 at 9:14 am with Agency CNA AA, 12/11/2024 at 9:15 am with CNA BB; on 12/11/2024 at 9:55 am with Housekeeping (HSK) HH, HSK II, HSK JJ, and HSK KK; on 12/11/2024 at 9:59 am with Laundry LL, Laundry MM, and Laundry NN; on 12/11/2 024 at 10 am with HSK Supervisor; at 12/11/2024 at 10:05 am with Agency CNA PP , CNA QQ, and Agency CNA RR; on 12/11/2024 at 10:26 am with Agency CNA UU, CNA SS, and CNA TT; on 12/11/2024 at 10:28 am with CNA VV, CNA WW, and CNA XX; on 12/11/2024 at 10:45 am with Agency CNA YY, Agency CNA ZZ, and Agency CNA AAA; on 12/11/2024 at 11:06 am with LPN BBB, LPN [NAME] Wing Unit Manager CCC and LPN EEE; on 12/11/2024 at 11:36 am with LPN Wound Nurse OOO, LPN FFF, LPN East Wing Unit Manager EEE, and LPN HHH; on12/11/2024 at 12:15 pm Agency LPN III and LPN MDS; on 12/11/2024 at 12:39 pm Business Development KKK, BOM/HR LLL; Director of Rehab/CNA MMM, and Medical Records NNN; on 12/11/2024 at 12:55 pm with Social Worker OOO, Maintenance Director PPP, Social Worker QQQ and Activities Director RRR all acknowledged being educated related to reviewing dietary orders to ensure that residents are receiving the correct diet when being served a meal. All staff were aware to monitor residents for signs of choking when eating, behaviors of taking meals from others, and notification of someone when something is out of the ordinary. 5. Interview on 12/11/2024 at 6:18 am with CNA BBBB who reported that today is her first time working since Monday or Tuesday of last week. She confirmed that she received education during her shift related to dietary orders, monitoring behaviors, and reporting changes. CNA BBBB was noted to have a copy of the education documented summarizing all of the in-services provided. Interview on 12/11/2024 at 6:47 am with CNA EEEE who reported that she had been off and recently returned to work on 12/9/2024. CNA EEEE confirmed that she had been educated related to dietary orders, monitoring residents' behaviors during meals upon her return on 12/9/2024. Documentation reviewed confirmed education of CNA upon return to work. 6. Confirmed by review of Diet Audit Tool dated 12/6/2024 and 12/7/2024 which tracked diet consistency served, appropriate food consistency, and food/snacks tolerated by resident. 7. Review of Diet Audit Tool dated 12/6/2024 and 12/7/2024 was signed by the Administrator on 12/7/2024 confirming review of the audit tools. During interview with the Administrator on 12/11/2024 at 2:30 pm he reported that once the audit tools were completed, he reviewed. 8. Review of QAPI minutes and sign-in sheet confirmed attendance by the Administrator, Nurse Managers, MDS Nurse, Wound Nurse, Dietary Manager, SW, Nurse Consultant, Regional Director of Operations, Rehab Director, and Medical Records. Review of QAPI team notes and signature sheet confirmed DON had been educated as evidenced by her signature on the QAPI sign-in sheet. During interviews on 12/11/2024 at 11:06 am with LPN [NAME] Wing Unit Manager CCC; on 12/11/2024 at 11:36 am with LPN Wound Nurse OOO and LPN East Wing Unit Manager EEE: on 12/11/2024 at 12:15 pm LPN MDS; on 12/11/2024 at 12:39 pm Business Development KKK, BOM/HR LLL, Director of Rehab/CNA MMM, and Medical Records NNN; on 12/11/2024 at 12:55 pm with Social Worker OOO, Maintenance Director PPP, Social Worker QQQ and Activities Director RRR all staff interviewed confirmed that they are a part of the QAPI team, attended the QAPI meeting, and had been made aware of all aspects of the IJ.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, and review of Job descriptions for the Administrator and Director of Nursing (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, and review of Job descriptions for the Administrator and Director of Nursing (DON), the facility administration failed to ensure dietary orders were followed after R572 choked on a sandwich on [DATE] which resulted in her death. The facility also failed to follow up with the investigation of circumstances leading to R572's choking death. It was determined that the provider's non-compliance with one of more requirements of participation had caused, or was likely to cause serious injury, harm, or death to residents. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.12 Administration, F835, at a scope and severity of J. The IJ began on [DATE], R572 choked after receiving and eating a sandwich. Evidence of the eaten sandwich included the paper that the sandwich was wrapped in and a small portion of the bread remaining in front of the resident. The Heimlich maneuver was attempted but was unsuccessful resulting in cardiac arrest and death in the facility. On [DATE] at 5:26 pm, the Administrator, Regional Consultant Interim Director of Nursing (DON) and Director of Nursing (DON) in training were informed of the IJ situation and provided a completed IJ template. A removal plan was requested. The removal plan was accepted by the state survey agency (SSA) on [DATE]. The IJ was removed on [DATE]. Findings include: Job Descriptions for Administrator and Director of Nursing (DON) reviewed. Administrator requirements: valid unrestricted Nursing Home Administrator's license in the state. Position Purpose: Leads, guides and directs the operations of the healthcare facility in accordance with local, state and federal regulations, standards and established facility policies and procedures to provide appropriate care and services to residents. Additional tasks include: Follows appropriate safety and hygiene measures at all times to protect residents and themselves. Job Description for Director of Nursing (DON) Purpose: The primary purpose is to plan, organize, develop and direct the overall operation of the Nursing Services Department in accordance with the current Federal, State, and local standards, guidelines, and regulations that govern our facility, ans as may be directed by the Administrator and the Medical Director, to ensure that the highest degree of quality care is maintained at all times. Develop, implement, and maintain an ongoing quality assurance program for the nursing service department. 1. Review of the Electronic Medical Record (EMR) for R572 revealed an initial admission date of [DATE] with diagnosis that included CVA, dysphagia, oropharyngeal phase, cognitive communication deficit, and unspecified dementia. The diet order revealed a regular diet, pureed texture, with thin consistency starting [DATE]. Review of progress notes dated [DATE] at 7:50 am revealed that R572 was sitting at the dining table, Certified Nursing Assistant (CNA) sat at the table with resident stated, she's not acting like herself, writer walked around the table to assess resident, noted a deli sandwich wrap and a cup of coffee sitting in front of her upon closer observation noted that she was cyanotic around her mouth, lips, tongue and oral membranes knowing that resident is on a puree diet ,CNA performed mouth sweep times 2 unsuccessfully, writer performed abdominal thrusts several times unsuccessfully, summoned for help, they arrived with crash cart,911 called, resident expired, DON notified and later pronounce death. During an interview on [DATE] at 1:40 pm with DON regarding the death of R572. DON reported that she was aware of the R572's death but she has not followed up or spoken with the night CNAs that were potentially involved. DON reported that she has left them messages but neither have called her back because they are as needed (PRN) employees. DON reported that since the incident a document is posted to indicate residents' diet preferences on the Memory Care Unit. She reported that all staff on the Memory Care Unit have been educated but she also reported that she does not have any documentation to verify that education was provided as the nurse on the unit would have provided the education. DON acknowledged that she did not have any investigative information related to the death of R572. DON reported that no other resident had choked before. During an interview on [DATE] at 11:03 am with Licensed Practical Nurse (LPN) EEE related to the events that led to the death of R572. LPN EEE reported that while she spoke with staff on the Memory Care Unit after the incident with R572 she did not do a sign off inservice nor did she get statements about what happened, and she was not aware of any other education being provided. It was further reported that the DON was supposed to meet with the night staff CNAs, but she is unsure of what was said. DON was called and informed of the incident resulting in the choking death R572 on [DATE] and she later arrived at the facility and pronounced R572's death. Interview on [DATE] at 9:51 am with LPN Unit Manager (UM) East who reported that typically the DON would look into the circumstances of an unexpected death in the facility. LPN UM East further reported that documentation would be reviewed to see what occurred, how the person was found, and what was going on during the shift leading up to the death. She reported that she heard that R572 choked on a sandwich, but she is not aware of how R572 got the sandwich since she was not on a regular diet. LPN UM East reported that the DON and Assistant Director of Nursing (ADON) would have been responsible for conducting an investigation into R572's death and for any in-services to staff afterwards. During an interview on [DATE] at 10:18 am with the Administrator he reported that when there is an unexpected death in the facility of a resident the situation should be triaged, communicated to nursing leadership, and discussed in the morning meeting. The Administrator reported that he had not been fully informed of the situation with R572 at the time that it happened. The Administrator acknowledged that the DON pronounced R572 and he was not aware of a wrapper being in front of the resident at the time. He reported that he thought that LPN EEE educated the CNAs but that was not enough. The Administrator reported that once the DON was aware of the circumstances of the death of R572 he should have been made aware and there should have been in-servicing of the staff. It is reported that the Administrator found out about the circumstances of R572's death on Tuesday night ([DATE]). It was reported that the CNAs working with R572 on were called at that time and they said that they didn't give her the sandwich and she took it from another resident. He reported that education has since started for staff related to following dietary orders and this has never happened before in two years. The Administrator reported that he would provide documentation of education that is now being provided to staff. Review of calendar for [DATE] and [DATE] revealed the following: CNA CCCC worked 11 pm -7 am shift on the Memory Care Unit on [DATE], 16, 17, 20, 21, 22, 25, 26, 29, and 30. She worked the memory care unit on [DATE], 5, and 6. CNA BBBB worked 11 pm -7 am shift on the Memory Care Unit on [DATE], 19, 20, 21, 25, 26, and 29. She worked 11-7 on the Memory Care Unit on [DATE] and 5. Review of the documents received from Administrator regarding the choking incident of R572 revealed that education and witness statements were received on[DATE]. The facility implemented the following actions to remove the IJ: 1. The Administration failed to effectively and efficiently oversee the wound care program. The Administration also failed to provide oversight to ensure dietary orders were being followed. 2. The Administrator was re-educated on [DATE] and the DON will be re-educated on [DATE] upon her return by the Regional Nurse on Wound Treatment Management Policy, Skin Assessment Policy, Pressure Injury Prevention Policy, Notification of Change of Condition Policy, and Comprehensive Care Plan Policy. They were also educated on the Therapeutic Diet Orders Policy. 3. On [DATE] the Administrator was re-educated on his job description by the Regional Director of operations and the DON will be re-educated on her job description by the Regional Nurse Consultant upon her return from vacation on [DATE]. 4. Beginning [DATE]-[DATE] the administrator and DON will report with each other to get updates regarding the process of the plan, identified concerns and non-compliance regarding choking incidents, and initiate the process to begin further investigation of the event. No such event has been noted at this time. 5. [NAME] nurse implemented immediate notification form regarding sentinel events which has been placed on green paper and posted at each nurse's station, the time clock and given to each department and completed on [DATE]. 6. The Regional Nurse Consultant and/or Regional Director of Operations will visit the assessment daily beginning [DATE] through [DATE] to ensure compliance and identify any areas of concern with not accurately performing and documenting skin assessment, not providing care to prevent pressure ulcer, not following the care plan related to completing skin assessment and providing treatment, as ordered, and not ensuring the diet [NAME] order for a resident on pureed diet. No concerns noted at this time. 7. The DON will receive a 1:1 counseling from the [NAME] Nurse upon her return to the facility on [DATE] regarding communicating with the administrator unexpected deaths, to notify the administrant or immediately so an investigation can be initiated. All. corrective actions will be completed on [DATE]. The immediacy will be removed on [DATE]. The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: 1. The Administration failed to effectively and efficiently oversee the wound care program. The Administration also failed to provide oversight to ensure dietary orders were being followed. 2. Reviewed in service sign-in sheet dated [DATE]. Topic: Re-education on policies. Two signatures on sign- in sheet: Administrator and DON. 3. Reviewed a copy of Administrator job description, signed and dated by Administrator on [DATE]. Reviewed a copy of DON Job Description, signed and dated by DON on [DATE]. 4. Reviewed that statement that the Regional Nurse reviewed with the DON the Immediate Notification Policy. Signed and dated by DON on [DATE]. 5. Confirmed that green immediate notification forms were printed and posted at each nurse's station, the time clock and give to each department. 6. Reviewed Skin Monitoring sheets with dates [DATE] and [DATE]. New skin areas were identified for 15 residents. Regional Nurse Consultant documented that all 15 care plans were updated. Reviewed and verified printed pages for 15 updated care plans related to skin issues. 7. Reviewed the statement that DON was counselled by the Regional Nurse, signed and dated by DON on [DATE].
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of the policy titled Accidents and Supervision, dated 4/1/2024, section; Policy revealed the resident environment will...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of the policy titled Accidents and Supervision, dated 4/1/2024, section; Policy revealed the resident environment will remain as free of accidents and hazards as it is possible. Each resident will receive adequate supervision and assistive devices to prevent accidents. This includes identifying hazards and risks, evaluating and analyzing hazard and risk, implementing interventions to reduce hazard and risk, and monitoring for effectiveness and modifying interventions. Item one a states all staff are to be involved in identifying potential hazards in the environment, while still taking into consideration the unique characteristics and abilities of each resident. Ite two b stated both the facility-centered and resident- directed approaches include evaluating hazard and accident risk data, which includes prior accidents/incidents, analyzing potential causes for each accident hazard risk, and identifying or developing interventions based on severity and hazards and immediate risk. Record review of the EMR revealed R73 was admitted to the facility on [DATE] and pertinent diagnoses including but were not limited to anemia, hypertension, rhabdomyolysis, and muscle weakness. Record review of the MDS assessment for R73 dated 9/24/2024 revealed a BIMS of 15, which indicates R73 was cognitively intact.Section GG, functional status, revealed R73 required extensive assistance for activities of daily living (ADLs) with two or more-person assistance. Record review of the care plan for R73 dated 9/30/2024 indicated a problem of risk for falls related to impaired mobility. Goals included but not limited to I want you to keep me free from injury. Interventions included but were not limited to instructed to call for assistance as needed, fall risk assessment on me at least quarterly, be sure that my wheelchair is locked before you place me in it, keep my bed in lowered position with brakes locked when you are not assisting me with care and keep my call light within reach. Observation and interview on 12/01/2024 at 1:37 pm with R73 revealed in September 2023, he was elevated with the use of a mechanical lift, and the mechanical lift was malfunctioning. R73 stated he told the CNA that it wasn't moving right, the wheels on front locked up, and it wasn't rolling. R73 further stated the CNA turned the lift and rolled him backward while elevated, and the lift flipped over, resulting in him falling backward. R73 stated he hit the footboard and fell on a walker. R73 further revealed he was seen in the emergency department and admitted for three days. R73 further stated when he returned the mechanical lift was still being used. During an interview on 12/3/2024 at 2:27 pm with Social Services Director (SSD), OOO revealed she did an investigation and should all be together in the grievance book. SSD stated she did not hear of any significant injury occurring but remembered the mechanical lift was faulty. During an interview on 12/9/2024 at 8:27 am with CNA LLLL, she revealed that if she had any kind of accident, she would call for help without leaving the resident. The nurse will come and assess, and they may ask me to write a statement about what happened. CNA LLLL further added for residents who need a mechanical lift staff always have two people and sometimes three people. She confirmed if that equipment is not working right, they take it to the Maintenance Director (MD) for repair, but they do not mark it as do not use. During an interview on 12/9/2024 at 8:45 am with RN GGGG, she confirmed if any equipment is not working as expected, she would contact maintenance and mark it as inoperable. During an interview on 12/11/2024 at 7:37 am with MD PPP revealed he was not here at that time, and there are no records of mechanical lift repairs; he further stated he is unaware of any mechanical lifts not working at this time. Observation on 12/11/2024 at 7:45 am with MD PPP walked hallways to look at the mechanical lifts, finding one on the east hall. MD PPP stated it works properly based on control allowing the lift mechanism to move up and down. Observed in the [NAME] Hall to check two mechanical lifts, one mechanical lift of which had no controller at all, and the second checked in the same manner as the first. During an interview on 12/12/2024 at 1:33 pm with Administrator revealed the mechanical lift was not in proper working order. He stated the Regional Maintenance person came and said that this did not happen in a day it had to have been out of proper working order for some time and should have been reported. The Administrator stated there was a bend in the bar; photos were provided of the mechanical lift. The Administrator further revealed that the check of seeing if the controller moves to lift in an up and down motion is substandard for a safety check. Based on observations, residents and staff interviews, record review, and review of the facility policies titled Accident and Supervision, Oxygen Safety, and Resident Rights-Smoking, the facility failed to ensure a safe and secure environment free for residents and staff for three of 53 sampled residents (R) (R9, R73, R96). Specifically, failed to ensure failed to ensure one resident (R ) (R9) had secured oxygen cylinders,one resident (R73) was provided with safety equipment during transfer, failed to ensure one resident (R96) was assessed for safe smoking. This failure had the potential to create risks for the safety and well-being of the residents, staff, and visitors in the building. The census was 126. 1. The facility policy titled Oxygen Safety undated documented . It is the policy of this facility to provide a safe environment for residents, staff, and the public. This policy addresses the use and storage of oxygen and oxygen equipment. b. Storage shall be planned so that cylinders can be used in the order in which they are received from the supplier. Empty cylinders shall be segregated from full cylinders. Empty cylinders will be marked to avoid confusion. c Cylinders will be properly chained or supported in racks or another fastening (i.e., sturdy portable carts, approved stands) to secure all cylinders from falling, whether connected, unconnected, full, or empty. Record review of Electronic Medical Record (EMR) for R9 revealed the following diagnoses but not limited to impaired vision and chronic obstructive pulmonary disease. A review of the quarterly Minimum Data Set (MDS) dated [DATE] assessed a BIMS score of 15, which indicates cognitive awareness and an assessment for oxygen therapy. A review of the care plan for R9 dated 6/27/2024, including intervention for oxygen use and monitoring. Record review of R9's Physician Order Form (POF) dated December 2024 listed the following orders dated 6/19/2024. Oxygen (02): 2 Liters Per Minute (LPM) via Nasal Cannula (NC) at night (HS) as needed (PRN), monitor O2 SAT (oxygen saturation) as needed (maintain above 90 percent %) every 24 hours as needed for Shortness of Breath (SOB). Observation of room [ROOM NUMBER] on 12/4/2024 at 1:04 pm revealed R9 sitting in the room in her wheelchair. Continued observation revealed two small oxygen cylinder tanks lying on the floor next to an oxygen holder containing six oxygen cylinders. During an interview on 12/2/2024 at 2:10 pm at the time of observation of R9's room with the Administrator, Register Nurse (RN) GGGG, and Certified Nursing Assistant (CNA) PPPP, all staff confirmed the two oxygen cylinders lying on the floor instead of the oxygen holders. RN GGGG confirmed that the risk could result in a hazardous fire. The Administrator acknowledged being unaware that oxygen was stored in the resident's room. He reported that the oxygen tank holders and oxygen cylinder tanks would be relocated to another area. 2. Record review of the policy titled Resident Rights-Smoking dated 6/3/2024 documented, that it is policy of (Facility Name) to safeguard the resident's right to smoke safely and to provide appropriate supervision. 2. All residents wishing to smoke will be assessed by the care plan team for the residents' ability to smoke safely. The resident 's ability to smoke safely will be determined based on the care plan team's evaluation of several factors including, but not limited to. cognitive function, visual function, communication function, etc. Any resident who able to demonstrate the criteria indicated above will be permitted to smoke with supervision. Document: Initially, all residents that are smoking will sign the Smoking Policy. Nursing will obtain an order from the Medical Team, then the order will be placed in the electronic medical record. Smokng assessment will be done by Nursing and Social worker quarterly. MDS (Minimum Datat Set) will create care plan. Record review of R96's EMR revealed an admission date of 8/26/2024 with the following diagnoses but not limited to bipolar type 2, schizoaffective disorder, chronic obstructive pulmonary disease with (acute) exacerbation, pleural effusion, not elsewhere classified, and heart failure. Observation of the Memory Care Unit patio area on 12/1/2024 at 1:45 pm revealed R96 sitting outside on the patio in a chair with a smoking apron, smoking a cigarette under the observation of Licensed Practical Nurse (LPN) JJJ. LPN JJJ acknowledged that the resident was a smoker and smokes at least twice a day or more. Record review of the admission MDS for R96 dated 9/9/2024 assessed a BIMS score of 13, which indicates cognitive awareness. R96's admission Package completed on 8/26/2024 included the resident facility smoking assessment (Section M: Smoking History) and smoking consent. Section M, Smoking History, assessed R96 as not a smoker. The consent form listed R96's signature and documented that R96 was not a smoker. During an interview with the Administrator, Director of Nursing (DON), and Activity Director (AD) on 12/3/2024 at 2:47 pm, staff confirmed awareness of R96 being permitted to smoke on the Memory Care unit. They confirmed that R96 was not assessed/evaluated for safe smoking. The DON reported that each resident has to be evaluated and approved by the physician for safe smoking and care planned for smoking. The DON further revealed that the AD is responsible for ensuring each resident is assessed prior to smoking. The AD confirmed being responsible only for ensuring resident smoking supplies are kept with staff. She reported that R96's smoking materials were kept at the Memory Care Unit Nursing station. She stated that most residents who smoke have to sign a smoking agreement. The resident smokes as a group in the facility's designated smoking area (located in another unit).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observations, resident and staff interviews, and record review, the facility failed to promote care in a manner that maintained or enhanced each resident's dignity and respect by not referrin...

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Based on observations, resident and staff interviews, and record review, the facility failed to promote care in a manner that maintained or enhanced each resident's dignity and respect by not referring to dependent residents who require assistance with meals as feeders in the resident presence for one of 52 sampled residents (R) (R58). Findings include: 1. During the survey several observations of the Memory Care Unit revealed various incidents of staff referring to residents who required total assistance with meals as feeders. Observation on 12/1/2024 at 12:44 pm, 12/2/2024 at 10:00 am, 12/3/2024 at 10:00 am, and 12/5/2024 at 10:01 am of Memory Hall Unit nursing station revealed a white dry eraser board facing the community area dining room which was open to visitors and residents. Continued review of the board reveals the word feeder written in large black letters. Underneath the word was a written listing of resident names who required full assistance with their meals. Observation of Memory Care Unit mealtime on 12/1/2024 at 1:45 pm Certified Nursing Assistants (CNA) MMMM and CNA NNNN referred to the resident as a feeder when describing the resident who required assistance with their meals. During an interview on 12/1/2024 at 2:13 pm with a Licensed Practical Nurse (LPN) JJJ was asked how many residents required assistance with meals in the Memory Care Unit. LPN JJJ was heard describing the residents as feeders. 2. Record review of R58's Electronic Medical Record (EMR) revealed the following diagnoses not limited to dementia, acute respiratory failure, type 2 diabetes, and Adult Failure to Thrive. A review of the quarterly Minimum Data Set (MDS) for R58 dated 11/1/2024 assessed a Brief Interview Mental Status (BIMS) 5; a score of five out of 15 indicates cognitive impairments. A review of the Activities of Daily Living (ADL) and Nutrition care plan for R58 created on 11/17/2024 identified a problem with self-care deficit and dysphagia (requires monitoring for choking, holding food in mouth, and staff providing assistance with diet). Observation of R58 (Memory Care Unit) on 12/2/2024 at 1:40 pm with LPN III and CNA AA, LPN III was observed assisting the resident with her meal. During the observation, LPN III was heard referring to the resident as a feeder in her description of the resident. LPN III acknowledged her error and reported receiving no in-services regarding using the term feeder.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

Based on observations, resident and staff interviews, record reviews, and review of the facility's policy titled, Resident Self-Administration of Medication, the facility failed to ensure unauthorized...

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Based on observations, resident and staff interviews, record reviews, and review of the facility's policy titled, Resident Self-Administration of Medication, the facility failed to ensure unauthorized medications were not stored at the bedside for one of 52 residents (R) (R36). This deficient practice had the potential to allow unauthorized access of unsecured medications to residents and visitors. Findings include: A review of the facility policy titled Resident Self -Administration of Medication dated 4/1/2024 documented it is the policy of this facility to support each resident 's rights to self -administer medication. A resident may only self -administer medications after the facility 's interdisciplinary team has determined which medications may be self -administered safely. 2. Resident 's preference will be documented on the appropriate form and placed in the medical record. Record review of R36's medical record revealed the following diagnoses but not limited to Adult Failure to Thrive, chronic kidney disease, and atrial fibrillation. The 5-Day Minimum Data Set (MDS) R36 dated 11/8/2024 assessed a Brief Interview Mental Status Score (BIMS) of 11, which indicates cognitive awareness with little to no cognitive impairment. Record review of R36's Resident Self-Administration of Medication Consent dated 8/28/2024 documented that the resident was not authorized to self-administer medications. Observation on 12/12024 at 3:30 pm of R36 's room revealed the following medication within resting, a bottle of zinc oxide hydro nystatin with an expiration date of 1/15/2025 and a bottle of labeled normal saline 100 ml (milliliters) resting on the top of the resident dresser and with an open view from the doorway. During an interview on 12/1/2024 at 3:30 pm with Licensed Practical Nurse (LPN), LPN JJJ confirmed the unauthorized medication in the resident's room. R36 reported to the nurse that both medications had been in his room for two to three weeks. LPN JJJ acknowledged that the resident is presently taking both medications. LPN JJJ could not provide an explantation as to why the medications were left in the resident's room and stated that the medication should have been left on the treatment cart.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain adequate and comfortable lighting levels in one corr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain adequate and comfortable lighting levels in one corridor with six rooms in the [NAME] wing. The census was 126 residents. Findings include: 1.Observation on 12/3/2024 at 10:15 am at one corridor with six rooms in the [NAME] Wing revealed that three of seven ceiling lights are not working. An interview with the Maintenance Director (MD) on 12/3/2024 at 10:20 am revealed that staff write requests for repair in the maintenance book; each nursing station has its own book. The MD stated that he sometimes receives verbal requests for repairs. He has a full-time assistant. The MD stated that he did not have a chance to replace the lights yet, but he would do it today. Observation on 12/04/2024 at 10:20 am revealed that three out of seven ceiling lights in the [NAME] Lane corridor on [NAME] Wing are not working. There are two shower rooms and six resident rooms, with 10 residents in this corridor. A review of the maintenance book for the [NAME] Wing revealed no outstanding orders for the ceiling lights. Observation on 12/05/2024 at 3:45 pm revealed that three out of seven ceiling lights at the [NAME] Lane corridor on [NAME] Wing are still not working.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interviews, and review of the facility's policy titled Resident and Family Grievances, the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interviews, and review of the facility's policy titled Resident and Family Grievances, the facility failed to ensure their grievance procedures were followed for one of one resident (R) (R73) reviewed for grievances of 52 sampled residents. Findings include: Review of the policy titled Resident and Family Grievances, not dated, section; Policy: revealed the policy of this facility is to support each resident's and family member's right to voice grievances without discrimination reprisal or fear of discrimination or reprisal. Item two under policy explanation and compliance guidelines stated the grievance official is responsible for overseeing the grievance process: receiving and tracking grievances through to conclusion. Further stated the official will also lead any necessary investigations while maintaining confidentiality of all information associated with grievances: issuing written grievance decisions to the resident and coordinating with state and federal agencies as necessary in light of allegations. A review of the electronic medical record (EMR) revealed R73 was admitted to the facility on [DATE] and pertinent diagnoses including but was not limited to anemia, hypertension, rhabdomyolysis and muscle weakness. Record review of the quarterly Minimum Data Set (MDS) assessment R73 dated 9/24/2024 revealed a Brief Interview for Mental Status (BIMS) of 15, which indicates cognitively intact; Section GG, functional status, extensive assistance for activities of daily living (ADLs) with two or more-person assistance. Interview and observation on 12/01/2024 at 1:37 pm with R73 revealed that last September 2023, he had to be assisted with using a mechanical lift. R73 stated the mechanical lift was malfunctioning he told her that and wheels on front locked up and it wasn't rolling, she turned the lift and rolled him backwards while elevated and the lift flipped over resulting in him falling backwards, hit the footboard and fell on a walker. He was seen in the emergency department and admitted for three days. R73 further stated when he returned the mechanical lift was still being used. R73 stated that she filed a grievance. During an interview on 12/03/2024 at 10:49 am, R73 stated he filed a grievance but has not heard back from it. During an interview on 12/03/2024 at 2:27 pm with the Social Services Director (SSD) OOO revealed she did an investigation, and it should all be together in the grievance book. SSD OOO stated she did not hear of any significant injury occurring. She did remember it was a faulty mechanical lift. During an interview with Certified Nursing Assistant (CNA) KKKK on 12/9/2024 at 8:23 pm, revealed that the process for receiving a grievance is to listen, understand, and then report to the nurse or social worker who can take the grievance report. During an interview with Registered Nurse (RN) GGGG on 12/9/2024 at 9:00 am revealed she would gather information to see if it is something she has the authority and means to correct, but if not, she reports to the unit manager. She is unsure who the grievance official is at the facility. During an interview with the Director of Nursing (DON) on 12/9/2024 at 9:20 am confirmed that social services document the information, investigate the grievances, and then follows up with the Administrator. During an interview on 12/10/2024 at 8:46 am with the Administrator and SSD OOO confirmed they have not been able to locate documents of investigation and completion records for the grievance filed by R73. Grievance documentation filed by R73 was not received by the exit of the survey.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Record review of the EMR revealed R101's diagnoses including but were not limited to dementia and schizophrenia. The quarter...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Record review of the EMR revealed R101's diagnoses including but were not limited to dementia and schizophrenia. The quarterly MDS dated [DATE] assessed a BIMS of three, which indicates severe cognitive impairment and assistance with ADL care needs. Observation on 12/1/2024 at 1:30 pm until 4:30 pm revealed R101 sitting in Memory Care Unit common area/dining room in a geriatric chair with whisky facial hair coating her chin. Observation on 12/2/2024 at 11:35 with CNA AA and CNA AAA confirmed the facial hair on R101's chin while sitting in the Memory Care Unit common area/dining room in a geriatric chair. Interview on 12/2/2024 at 11:33 am, CNA AA, she confirmed the hair on the R101's chin and stated that this was a dignity issue. She reported that she did not observe the hair on R101 and R69 's chin until was brought to her attention by the surveyor. She stated that R101's hair should had been shaved during bath time or personal hygiene grooming. Interview on 12/3/2024 at 11:37 am with CNA AAA confirmed the hair on R101's chin. She confirmed receiving in-services related to patient care that includes removing resident facial hair. CNA AAA further stated that this care services should be completed during the resident 's bath time. During an interview on 12/1/2024 at 11:44 pm, LPN III, she reported that CNAs are responsible for shaving the resident's hair and removing the facial hair off the resident's shin. She reported that she had not noticed the facial hair on residents R69 and R101's chin until it was brought to her attention by the CNAs. During an Interview on 12/3/2024 at 4:11 pm, the DON reported that CNAs are in-serviced to remove facial hair from the female/male residents face. The DON stated this service should be provided during a bath and grooming. She stated that all staff, both licensed nursing staff and CNAs, are responsible for monitoring residents for grooming. 4. A review of R113's diagnoses revealed but was not limited to displaced intertrochanteric fracture of the left femur and subsequent encounter for closed fracture with routine, healing displayed fracture of lateral epicondyle of right humerus, muscle weakness, difficulty in walking, unsteadiness on feet, muscle weakness, and other lack of coordination. The most recent MDS for R113 revealed a Brief Interview Mental Status (BIMS) was coded as 15, indicating that the resident had no cognitive impairment. Section GG revealed that R113 needs assistance with showering and bathing, touching assistance, and supervision. A review of R113 care plans (partial list) revealed she needs assistance with ADLs. A review of the MDS Activity Daily Living Care Report for R113 documentation of showers revealed: No documentation and the nurse staff did not offer showers on November 28, 2024, and the resident asked for a shower on this day. A record review of ADL showers did not document that R113 refused any showers but for 1 day on December 2, 2024, in the last 30 days. According to records for showers she only was offered showers on 11/6/2024, 11/13/2024, and 12/2/2024. In an interview on 12/04/2024 at 10:18 am R113 revealed that she asked a CNA to shower her on 11/28/2024. She was told that the CNA would come back to shower her, but she never came back that day for a shower. Further interview revealed she did not get a shower until a couple of days later. In an interview on 12/4/2024 at 9:50 am R113 revealed she had a shower at 2:30 pm yesterday 12/3/2024 and that she felt so good to have a shower. Further interviews revealed that they have not been giving her showers when she asks for them but because the state is here, she getting showers when she wants them. In an interview on 12/11/2024 at 10:00 am with the Unit Manager CCC revealed that CNAs are responsible for keeping documentation of showers and baths on shower sheets and in the system. They should be offering showers three times a week and when residents request them on any day. In an interview on 12/10/2024 at 11:25 am with Administrator revealed that residents that has a bath or shower she be granted their preference of when. He also explained that the DON is constantly monitoring showers and baths for residents. At one point, there were concerns about ADLs. In an interview with DON 12/11/2024 at 3:00 pm revealed that nursing staff should always have access to review care plans for residents. He also explained that they should be following them daily for ADLs such as eating assistance, showers, and medication monitoring for pain and side effects. Based on observations, staff and resident interviews, record review, and review of the facility's policies titled Activities of Daily Living (ADLS), and Nail Care, the facility failed to provide care relating to activities of daily living (ADLs) for four of 53 residents sampled residents (R) ( R69, R100, and R101, R113). This deficient practice had the potential to cause risk for unmet needs, a diminished quality of life for residents. Findings include: Review of the policy titled Activities of Daily Living (ADLS), dated 2/12/2022, section; policy statement revealed the facility ensure resident's abilities do not deteriorate unless unavoidable. The policy further stated care and services for activities of daily living will be provided and includes bathing, dressing, grooming including oral care. he responsibility of the person completing the documentation on the Certified Nuse Assistant (CNA) /ADL flowsheet is to code the maximum amount of support the patient/resident received over the entire shift irrespective of frequency. For utilizing Care Assist, ADLs should be documented at the point of care each time care is given. The software will determine the most dependent episode. A review of the policy titled Nail Care dated 4/12/2024, section; policy statement indicates the policy provides guidelines to provide care of residents' nails for good grooming and health. Policy explanation item three stated a routine cleaning and inspection of nails will be provided during ADL care and on an ongoing basis. 1. Record review of the Electronic Medical Record (EMR) revealed R69's diagnoses including but were not limited to unspecified dementia and schizoaffective disorder. The quarterly Minimum Data Set (MDS) dated [DATE] revealed section GG assessed R69 for substantial maximum assist (dependent care) for most ADLs care needs (bathing/showering/personal hygiene). Record review of R69's ADL's care plan revised 9/29/2024 provide assistant care with ADL needs and evaluate needs. Observation on 12/1/2024 at 3:11 pm, R69 observed lying in bed with facial hair (long strand of grayish color facial hair) on her chin. Observation on 12/2/2024 at 8:14 am and 11:30 am, R69 observed sitting in the Memory Care Unit common area/dining room with facial hair (long strand of grayish color facial hair) on her chin. 2. Record review of the EMR revealed R100's diagnoses including but were not limited to atherosclerosis of coronary artery, hypertension and cognitive communication deficit. Record review of R100's quarterly MDS assessment dated [DATE] revealed a BIMS of 6, which indicates severe cognitive impairment. A review of R100 care plan dated 9/5/2024 indicated a problem of risk for self-care deficit: bathing, dressing. Interventions included evaluate functional abilities; evaluate resident's ability to perform ADLs. Aid with ADLs as needed. Observation and interview on 12/1/2024 at 1:59 pm with R100 revealed he was sitting up in chair with loose fitting pants, hair uncombed and very long fingernails with visible brown debris under all nails. R100 looked at his nails and said yes, they are supposed to cut them, but they do not. Observation made on 12/3/2024 at 10:30 am found R100 lying in bed, eyes closed, fingernails with no change. Observation made on 12/4/2024 at 8:51 am revealed R100 lying in bed on right side and fingernails still very long and visibly dirty. During an interview on 12/4/2024 at 11:37 am with Licensed Practical Nurse (LPN) GGG in absence of Director of Nursing (DON) revealed if anyone was to see a resident with long or dirty nails they should be cleaned first and then if they will allow cut them down. During an interview on 12/9/2024 at 9:20 am with the DON confirmed nail care is included with the ADL policy and should be done regularly, usually with showers. During an interview on 12/9/2024 at 8:19 am with Certified Nursing Assistant (CNA) HHHH revealed residents are given a full body assessment and anything abnormal is immediately reported to the nurse, but we don't leave the resident. CNA HHHH further stated she does mouth care and checks fingernails to clean and trim them if needed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record reviews, and the facility policy titled Catheter Care, the facility failed to en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record reviews, and the facility policy titled Catheter Care, the facility failed to ensure that one of four residents' (R) (R36) catheter tubing was not coiled and correctly positioned to prevent obstruction of urinary flow. In addition, the facility failed to ensure R36's drainage bag was covered and secure (not dragging the floor) underneath the resident's wheelchair. This deficient practice had the potential to put residents at risk for complications related to urinary health and with the possibility of urinary tract infections. Findings include: A record review of facility policy titled Catheter Care dated February 2023 documented. It is the policy of this facility to ensure that residents with indwelling catheters receive appropriate catheter care and maintain their dignity and privacy when indwelling catheters are in use. 2. Privacy gags will be available and catheter drainage bags will be covered at all times while in use. A record review of R36's medical record revealed the following diagnoses but not limited to dementia and obstructive and reflux uropathy. Record review of the Physician Order Form (POF) and Medication Administration Record (MAR) (dated December 2024) listed an order dated 11/5/2024 for a urinary catheter. Record review of a five-day Minimum Data Set (MDS) dated [DATE] documented a Brief Interview Mental Status Score (BIMS) of 11, which indicates little to no cognitive impairment, assessment for an indwelling catheter. A record review of R36 's care plan dated 8/27/2024 documented an intervention to position the catheter bag and tubing below the level of the bladder and provide a dignity bag. Observation on 12/1/2024 from 2:30 pm until 4:00 pm revealed R36 sitting in a room (door open) in a wheelchair with an attached catheter drainage bag. A continued review revealed that the catheter drainage bag was uncovered, the catheter tubing/catheter drainage bag was touching the floor, and the tubing was in a loop position around the resident's foot. Continued review revealed both devices dragging on the floor as the resident propelled himself in the wheelchair in the room. During an interview at the time of observation on 12/1/2024 at 3:30 of R36's catheter, Licensed Practical Nurse (LPN), LPN JJJJ confirmed that the catheter drainage bag was not covered with a dignity bag, tube and catheter drainage bag was touching the floor underneath the wheelchair. She acknowledged that the tubing was coiled around the resident foot and obstructed the urine flow. She confirmed that the tubing was coiled and that the tubing and drainage bag touching the floor were infection control issues. She further reported that this could place the resident at risk of infection. She instructed a certified nursing assistant (CNA) MMMM to help her reposition the resident to prevent the catheter drainage bag and tubing from touching the floor. LPN JJJJ provided a dignity bag for the catheter During an interview on 12/1/2024 at 4:00 pm with CNA NNNN and CNA MMMM both confirmed receiving training and in-services on ensuring residents had a dignity bag for catheter drainage bag and repositioning the urinary catheter tubing when the resident is in the bed or up to prevent the tubing from touching the floor. During an interview on 12/4/2024, the Director of Nursing (DON) reported that her expectations are that the staff ensure catheter tubing is positioned below the bladder and tubing is not touching the floor. The DON further stated that staff were in serviced about dignity bags and catheters. ·
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, record review, staff interviews, and review of the facility policy titled Oxygen Concentrator, the facility failed to follow physician orders related to oxygen administration for...

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Based on observation, record review, staff interviews, and review of the facility policy titled Oxygen Concentrator, the facility failed to follow physician orders related to oxygen administration for one of one resident (R) (R42) reviewed for receiving oxygen. Findings include: A review of the policy not dated and titled Oxygen Concentrator revealed that oxygen is administered under orders of the attending physician, except in the case of an emergency. Record review of the Electronic Medical Record (EMR) revealed R42's diagnoses, including but not limited to malignant neoplasm of unspecified part of unspecified bronchus or lung, anemia in other chronic diseases, encounter for palliative care, A record review of the most recent Minimum Data Set (MDS) for R42, dated 8/28/2024, revealed section O, the resident requires oxygen therapy. A review of the physician orders revealed an order for oxygen at 4 liters per minute (LPM) per nasal cannula every day and night for shortness of breath with a start date of 11/5/2024. Observation on 12/1/2024 at 2:24 pm revealed R42 lying in bed watching television while receiving oxygen therapy via nasal cannula set at 2.5/LPM. Observation on 12/3/2024 at 10:57 am revealed R42 lying in bed receiving oxygen therapy via nasal cannula set at 3.5/LPM. Observation on 12/4/2024 at 10:45 am and 10:57 am revealed R42 lying in bed receiving oxygen therapy via nasal cannula set at 3.5/LPM. During an interview on 12/3/2024 at 10:53 am with Registered Nurse (RN) GGGG revealed that R42's oxygen should be set on 4 LPM, it was also revealed that the tubbing for the oxygen is changed every Sunday, or if there are issues with the tubbing it is changed more. It was observed that the tubbing on R42's oxygen was changed on 12/2/2024. Interview and rounding on 12/4/2024 at 9:55 am with Unit Manager (UM) revealed R42 oxygen was set on 3.5 LPM, when asked if Unit Manager could check to see what it should be set at. The Unit Manager confirmed that it should be set on 4 LPM. The UM revealed that she expects the resident's oxygen to be set according to the orders. The UM stated that she would ensure that the nurse checks that all oxygen is set on the correct LPM.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0712 (Tag F0712)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure residents were seen by a physician in the facility at...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure residents were seen by a physician in the facility at least once every 30 days for the first 90 days after admission, and at least once every 60 days thereafter, that one of 52 residents (R) (R69) was seen in a timely manner by their primary physician. A record review of the medical record for R69 revealed an admission date of 4/12/2023 with a diagnosis that included but was not limited to dementia, chronic pulmonary embolism, hypertension, dysphagia, hyperlipidemia, schizoaffective disorder, and bipolar type. A record review of the quarterly Minimum Data Set (MDS) for R69 dated 9/26/2024 assessed a Brief Interview Mental Status Score (BIMS) of 2, which indicates cognitive impairments with little to no cognitions dependent for Activities of Daily Living Skills (ADL) including incontinent care. Record review of physician progress notes revealed that R69 was seen only by the Nurse Practitioner (NP) directly following R69's admission on [DATE] and a later follow up visit on 5/25/202 by the NP. A continued record review revealed that the resident's primary physician was the facility's Medical Director (MD). A record review of a physician progress note dated 6/26/2023 revealed that the R69 was assessed and seen by the MD. During an interview on 12/10/2024 at 12:27 pm with MD, he reported that he was unaware of the time frame for visiting the residents. During an interview with the Director of Nursing (DON) on 12/11/2024 at 10:13 am, the DON reported that she would try to locate medical records from the physician visits. During an interview on 12/12/2024 at 2:01 pm, the DON reported providing documents of all the physician visits that her staff could find for the requested records except R69. She confirmed that residents should be seen by their primary physician within the first 30 days. She stated that her expectation is for staff to ensure that all newly admitted residents are seen by their physicians.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility's document titled Room Changes, two policies...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility's document titled Room Changes, two policies: titled, Facility Care Center Policy and Dementia Care, the facility failed to ensure six of 16 residents (R), (R36, R37, R48, R58, R101, and R108) were assessed for placement on the Memory Care Unit. This deficient practice had the potential to prevent residents from receiving care that accommodated their individual care needs. Findings include: Record review of the facility policy titled Facility Care Center Policy undated documented Memory care protocol for transitioning residents to a secure unit: IDT team (Interdisciplinary Team) meets to evaluate and determine the residents who is eligible to be transferred to Memory care. On admission familiars meet with the team to discuss residents care plan. Resident may need a additional or more secure environment. Resident may exhibit Elopement risk. Residents who require more frequent monitoring. Resident demonstrates behaviors and /or memory care issues. Record review of the facility policy titled Dementia Care (dated 2/12/2022) documented .4. Care and services will be person-centered and reflect each resident 's individual goals while maximizing the resident 's dignity, autonomy, privacy, socialization, independence, choice, and safety. 6. If needed, the environment will be modified to accommodate individual resident care needs. A review of the facility map revealed that the Memory Care Unit rooms consisted of rooms 200 to Rooms 210. 1. Record review of R36's Electronic Medical Record (EMR) revealed an admission date of 8/27/2024. R36 was admitted with the following diagnoses but not limited to adult failure to thrive, chronic kidney disease, and atrial fibrillation. The resident has an attached catheter due to a diagnosis of obstructive and reflux uropathy (order date 8/27/2024). Record review of the quarterly Minimum Data Set (MDS) for R36 dated 12/5/2024 assessed a Brief Interview Mental Status Score (BIMS) of 11, which indicates cognitive awareness with few episodes of impaired cognition. Section G assessed R36 as dependent for most Activities of Daily Living Skills (ADLs) including bath/showers, dressing, set up assistance for eating, oral care, and personal hygiene. Resident requires partial moderate assistance for bed mobility, substantial maximum assistance for all transfers, including chair-bed transfers, non-ambulatory, and wheelchair dependent (unable to independently self-propel self for long distances 50 feet or more without staff assistance). Record review of the facility form titled Room Changes revealed upon admission on [DATE], R36 was in room [ROOM NUMBER]. On 3/8/2024, R36 was moved to room [ROOM NUMBER] due to high fall risk and dementia. During an interview with a Certified Nursing Assistant (CNA), MMM on 12/1/2024 reported working regularly in the Memory Care Unit as her assigned hall and stated that R36 exhibits no exit-seeking behaviors. During an interview on 12/6/2024 at 11:01 pm with Licensed Practical Nurse (LPN) EEE reported that R36 displays no exiting seeking behaviors and no longer tries to remove himself from bed. During an observation on 12/2/2024 at 12:01 pm, observed R36 sitting in his wheelchair in the Memory Care Unit community dining room. Continued observation revealed two wandering (ambulatory) residents approaching R36, and one of the wandering residents was heard asking R36, If he wants her to pull that nasty bag with pee in it out of him (reference to catheter drainage bag). During the interview at the time of observation, R36 reported that this resident asked him this every day. 2.Record review of R37's EMR revealed the following diagnoses but not limited to dementia, cerebral infarction, contracture of left elbow, left hand, left shoulder, wrist drop of right wrist, and diabetes mellitus. A review of R37's quarterly MDS dated [DATE] assessed a BIMS of 9, which indicates moderate cognitively intact; section GG for functional ability assessed resident as impairment on one side for upper and lower extremities for range of motion (ROM), dependent for transfer and all ADL care except for eating. non ambulatory, wheelchair dependent (inability to self-propel wheelchair). A review of the care plan for R37 revised 5/24/2023 ADL identified the resident as a risk for self-care deficit bathing, dressing, and feeding related to (CVA) cerebral vascular diseases. A review of R37's Census Report revealed that the resident was placed in the Memory Care Unit on 1/11/2022 in room [ROOM NUMBER]. R37 had two hospital stays since 2022, and with each hospital return, R37 was placed back in the Memory Care Unit. During an interview on 12/2/2024 at 1:59 pm with CNA AAA reported that R37 had no exit seeking behaviors, non-ambulatory, and dependent care. During an interview on 12/6/2024 at 2:33 pm, LPN JJJ reported that R37 is total care with no exit seeking behaviors. 3. Record review of R48's EMR revealed the following diagnoses but not limited to dementia, cerebral infarction, atrial fibrillation, type two diabetes mellitus, gastrostomy status, and seizure disorder. Record review of the physician orders for R48 revealed a g-tube for continuous feedings. The order (start date 5/16/2024) read enteral feed-every shift, every shift glucerna 1.5 at 50 milliliters (ml)/hour (hr) times 20 hours, flush with 40 ml H2O (water) every hour, hold feeding for keppra 1 hour before and after administration. May substitute glucerna 1.2 at 63 ml/hr over 20 hours if glucerna 1.5 is not available enteral feed. Record review of the Significant Change MDS for R48 dated 8/29/2024 revealed a BIMS score of 99, which indicates severe cognitive impairments; section GG revealed that the resident is dependent on all ADL care, including bed mobility and transfer services, nonambulatory, always incontinent of bowel and bladder. Record review of facility form titled Room Changes documented R48 on admission was in room [ROOM NUMBER] semiprivate. On 10/7/2023, she was moved for maintenance repairs to room [ROOM NUMBER] semiprivate. On 10/18/2023, she was moved back to room [ROOM NUMBER] after repairs. On 8/27/2024, R48 was moved to room [ROOM NUMBER] due to dementia, feeding tube, and incontinent behaviors. A record review of R48's ADL care plan created on 10/18/2023 revealed a self-care deficit requiring intervention for total assistance with care services, including transfer/bed mobility. A tube feeding care plan created on 10/18/2023 listed an intervention for constant monitoring for aspiration, tube dysfunction, and malfunction. Observations during the week of the survey 12/1/2024 to 2/12/2024 revealed several wandering residents walking up to the resident feeding pump to view the pump as R48 set in a geriatric chair in the community dining. Interview on 12/2/2024 at 2:10 pm with LPN III reported that R48 is dependent care, requires no behaviors, and resident is non-ambulatory. 4.Record review of R69's EMR revealed the following diagnoses but not limited to unspecified dementia, unspecified severity with agitations, schizoaffective disorder, bipolar type, and chronic pulmonary embolism. Record review of the quarterly MDS for R69 dated 9/26/2024 assessed a BIMS of 2, which indicates cognitive impairments with little to no cognition, always incontinent of bowel/bladder, totally dependent for care, non-ambulatory, and unable to independently propel self in wheelchair. Record review of facility form Room Changes documented upon admissions 5/18/2023, R69 was in room [ROOM NUMBER]A due to schizoaffective disorder, bipolar, and dementia. She was switched to room [ROOM NUMBER]B to be closer to the nurse station due to her schizoaffective behaviors, wandering, and high sex drive. Record review of R69's ADL care plan created on 5/10/2023 identified the following problem: R69 had self-care deficits: bathing, dressing, and feeding r/t dementia. The interventions were to provide assistance with ADLs / IADLs as needed and provide meal support per the resident's needs). During an interview on 12/1/2024 at 1:14 pm, CNA MMMM reported R69 is total care for all ADLs (requires cueing and coaching for eating) and nonambulatory (cannot self propel self in a wheelchair due to cognition). During an interview on 12/1/2024 at 1:15 pm, LPN JJJ reported that R69 no longer ambulates and is total care with no behaviors and unable to propel herself independently in the wheelchair. During an interview on 12/2/2024 at 2:11 pm, LPN III reported that R69 has not displayed any behaviors and is nonambulatory. 5.Record review of R101's EMR revealed the following diagnoses but not limited to dementia and schizophrenia. Record review of the quarterly MDS for R101 dated 9/27/2024 assessed a BIMS of 3, which indicates cognitive impairment with little to no cognition. Section GG assessed supervision with care services and occasionally incontinent bowel and bladder, with no impairment for upper and lower extremities. Record review of facility form titled Room Changes documented upon admission on [DATE]; R101 was in room [ROOM NUMBER]B semiprivate and was moved to room [ROOM NUMBER]A on 3/8/2024 due to schizoaffective disorder and high fall risk. During an interview on 12/3/2024 at 11:17 am with CNA AAA, she confirmed that R101 is in total care and can no longer move independently. She requires total assistance with transfer and bed mobility, and she can stand and pivot. The resident can be dead weight at times. During an interview on 12/1/2024 with LPN III, she confirmed that R101 is total care and requires two-person assistance and uses a lift at times due to muscle weakness. During an interview on 12/2/2024 at 11:33 am with CNA AA, she confirmed that R101 is total care and requires two person assist with total care. During an interview on 12/6/2024 at 11:01 am with LPN EEE, she reported that R101 exhibits' no behaviors, total care and requires two person assistance, total for bed mobility and transfer (lift use at times due to difficulty with standing/pivoting), a total for feeding, and non-ambulatory requiring geriatric chair use. During an interview with MDS Coordinator on 12/6/2024 at 1:15 pm she reported that at the time of R101's admission, placement in the Memory Care Hall, and last MDS assessment completion, R101 was able to assist with her care and now the resident is total care for all ADLs. 6. Record review of R108's EMR revealed the following diagnoses but not limited to dementia, type two diabetes mellitus, chronic kidney disease, obstructive and reflux uropathy, and adult failure to thrive. Record review of facility document titled Room Changes documented R108 upon admission on [DATE]; the resident was in room [ROOM NUMBER]B and was moved to room [ROOM NUMBER] on 5/22/2024 due to dementia, feeding tube, and incontinent behaviors. Record review of the physician orders dated 11/17/2024 revealed an order for enteral feed one time a day glucerna 1.5 50cc/hr with 25cc/hr flush continuous feeding. During an interview on 12/3/2024 at 2:18 pm with Director of Nursing (DON), she reported that Memory Care Unit admission criteria are for residents who require frequent monitoring for exit seeking behaviors/elopement behaviors. The residents who require line of eyesight due to constant movements on the floor to ensure safety precautions for those residents and the safety of other residents from harm. She stated that their building is not equipped to house all residents and Memory Care Unit at times serves as the extra room placements for residents who do not always meet the Memory Care Unit criteria. The Memory hall placement is not for nonambulatory residents who are no longer able to ambulate or need more assistance/directional guidance/additional secure environment. Residents who do not display harm to themselves or others should not be placed on this hall. However, due to family members' complaints or stating that they want the residents in the hall, some remain in the Memory Care Unit Hall. She reported that she would try to locate documents to show the family's refusal to consent for their family members to remain in the hall. During an interview on 12/12/2024 at 4:01 pm, DON reported that she agreed certain residents did not meet the requirement for the unit, including residents with feeding tubes, catheters, and residents requiring total care at risk for safety concerns due to wandering residents' behaviors. She agreed that the unit would require more additional staff for monitoring if the unit housed residents who did not meet the unit criteria and care needs required catheters, feeding tubes, and dependent care for turning/repositioning. However, due to family requests, residents remain in the unit, and the facility should have addressed these issues with the family. She confirmed that she could not find documentation of the residents' family requests for the residents to stay in the hall.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews, and review of the facility policy titled Transfer and Discharge (Including AMA), the f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews, and review of the facility policy titled Transfer and Discharge (Including AMA), the facility failed to provide the resident/family with a written explanation of reason for a transfer to an acute care hospital for three of four residents, (R) (R37, R73, and and R573). Findings include: Review of facility policy titled, Transfer and Discharge (Including AMA) (4/1/2024), revealed it is the policy of this facility to permit each resident to remain in the facility, and not initiate transfer or discharge for the resident from the facility, except in limited circumstances. 4.The facility's transfer/discharge notice will be provided to the resident and the resident's representative in a language and a manner in which they can understand. The notice will include all of the following at the time it is provided: a. The specific reason and basis for transfer or discharge. b. The effective date of transfer or discharge. c. The specific location (such as the name of the new provider or description and/or address if the location is a residence) to which the resident is to be transferred or discharged . 1.Review of the medical record for R37 revealed resident was transferred from the facility to the hospital on [DATE]. Review of the medical record did not indicate that notification of reason for transfer was provided to the resident prior to transfer to the hospital. 2.Review of the medical record for R73 revealed resident was transferred from the facility to the hospital on 2/23/2024 and 3/14/2024. Review of the medical record did not indicate that notification of reason for transfer was provided to the resident prior to transfer to the hospital. 3.Review of the medical record for R573 revealed resident was transferred from the facility to the hospital on [DATE]. Review of medical record did not indicate that R573 was provided notification of reason for transfer prior to the transfer to the hospital. Interview on 12/12/2024 at 11:05 am with Agency Licensed Practical Nurse (LPN) JJJJ who reported that she sends a face sheet and orders of residents when going to the hospital, but she is not aware of other notices. Interview on 12/12/2024 at 11:41 with Administrator reported that they (the facility) send documents to the hospital with residents but confirmed that transfer notices are not being sent with residents upon transfer to the hospital.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews, and review of the facility policy titled Bed Hold Prior to Transfer, the facility fail...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews, and review of the facility policy titled Bed Hold Prior to Transfer, the facility failed to ensure that three of four residents, (R) (R37, R73, and R573) were made aware of the facility's bed-hold and reserve bed payment policy before and upon transfer to a hospital from the facility. Findings include: Review of facility policy titled, Bed Hold Prior to Transfer (2023), revealed it is the policy of this facility to provide written information to the resident and/or the resident representative regarding bed hold policies prior to transferring a resident to the hospital or the resident goes on therapeutic leave. 1.Review of the medical record for R37 revealed resident was transferred from the facility to the hospital on [DATE]. Review of the medical record did not indicate that notification of the facility's bed-hold policy was provided to the resident prior to transfer to the hospital. 2.Review of the medical record for R73 revealed resident was transferred from the facility to the hospital on 2/23/2024 and 3/14/2024. Review of the medical record did not indicate that notification of the facility's bed-hold policy was provided to the resident prior to transfer to the hospital. 3.Review of the medical record for R573 revealed resident was transferred from the facility to the hospital on [DATE]. Review of medical record did not indicate that R573 was provided notification of the facility's bed-hold policy. Interview on 12/12/2024 at 11:00 am with [NAME] Wing Unit Manager Licensed Practical Nurse (LPN) CCC reported that she entered the note for R573 on the day that he went to the hospital but she is not aware of any bed-hold notices and that may be provided by someone in the front office. Interview on 12/12/2024 at 11:05 am with Agency LPN JJJJ who reported that she sends a face sheet and orders of residents when going to the hospital but she is not aware of other notices and she has not sent a bed hold notice with any resident as that is not something that is in her packet to send. Interview on 12/12/2024 at 11:21 am with Human Resources (HR)/Business Office Manager (BOM) LLL it was reported that there is a form that should be sent whenever a resident goes out to the hospital and if someone has private pay insurance and they go to the hospital and want to hold their bed they can but they must follow up with her about this. There is supposed to be a form notifying them of that option. She reported that she is not sure who sends these notices. Interview on 12/12/2024 at 11:41 am with Administrator reported that they (the facility) send documents to the hospital with residents, and they always allow the residents to return. The Administrator confirmed that bed-hold notices are not being sent with residents upon transfer to the hospital.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on staff interviews and record review, the facility failed to provide the services of a Registered Nurse (RN) for at least eight consecutive hours a day for seven days a week for five days (4/26...

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Based on staff interviews and record review, the facility failed to provide the services of a Registered Nurse (RN) for at least eight consecutive hours a day for seven days a week for five days (4/26/2025, 4/29/2025, 5/1/2025, 5/7/2025, and 5/13/2025) of a 30-day review. This failure had the potential to affect all residents residing in the facility. The facility census was 115 residents. Findings include: A facility assessment and staffing policy was requested of the Regional Nurse on 5/15/2025 and 5/16/2025; the facility failed to provide the assessment and policy. The daily staffing post requested of the Regional Nurse for the previous 30 days on 5/15/2025 and 5/16/2025; the facility failed to provide documents. A review of the past 30-day timecard punches and two-week staffing grid revealed there was no RN on duty for a minimum of eight consecutive hours per day on 4/26/2025, 4/29/2025, 5/1/2025, 5/7/2025, and 5/13/2025. A review of employee timecard punches revealed an RN on duty for 4.25 hours in the building on 4/26/2025. The Director of Nursing (DON), Assistant Director of Nursing (ADON), and Infection Preventionist (IP) did not have time punches for 4/26/2025. A review of employee timecard punches revealed the DON on duty for the 2-week staffing grid had a time punch on 4/29/2025 at 8:24 am and no time punch out. ADON had a time punch on 4/29/2025 for 7.62 hours. The IP did not have a time punch for 4/29/2025. A review of employee timecard punches revealed the ADON on duty for 6.98 hours in the building on 5/1/2025. The DON had a time punch in on 5/1/2025 at 8:00 am and no time punch out. The IP had a time punch in on 5/1/2025 at 9:00 am and no time punch out. A review of employee timecard punches revealed the ADON on duty for 7.35 hours in the building on 5/7/2025. The DON had a time punch in on 5/7/2025 at 12:53 pm and no time punch out. The IP did not have time punches for 5/7/2025. A review of employee timecard punches revealed the ADON on duty for 6.82 hours in the building on 5/13/2025. The DON and IP did not have a time punch for 5/13/2025. During a phone interview on 5/9/2025 at 8:57 am with the previous Administrator, she stated that the facility utilized three staffing agencies to provide RN coverage for the building. The Administrator revealed that due to nonpayment for two of the staffing agencies, the facility is now using one staffing agency. She stated that the current staffing agency is only sending Registered Nurse (RN) coverage occasionally. An interview on 5/15/2025 at 9:25 am with the ADON revealed that she is the assistant to the DON, and she does not provide direct care to the residents on the floor. The ADON confirmed she was not providing direct resident care today. An interview on 5/15/2025 at 9:25 am with the IP RN revealed that she is also staff development and works on Tuesday and Thursday in the facility. She stated that she does not provide direct care to residents on the floors. An interview on 5/15/2025 at 9:29 am with the DON revealed that she does not provide direct care to the residents on the floor, and the facility currently has eight full-time RN positions open, several PRN (as needed) positions. She stated the facility attempts to use agency RNs to cover shifts. An interview on 5/15/2025 at 12:28 pm with Licensed Practical Nurse (LPN) EEE revealed that she has worked at the facility for 10 years on day shift and sometimes works weekends. LPN EEE stated RN coverage is provided by the DON and ADON for an unknown amount of time, and sometimes they do not have coverage on the weekends An interview on 5/15/2025 at 1:15 pm with LPN T revealed that she has worked at the facility for two months and works day and evening shifts. LPN T stated that the ADON and DON are known as the RNs at the facility, and they will assist if needed. On 5/16/2025 the surveyor attempted to validate staffing with Regional Nurse for dates 2/19/2025, 2/28/2025, and 4/7/2025 and failed to provide the documents to prove that there was adequate staffing in the facility. The Regional Nurse's hours in the building could not be verified due to the employee being exempt. The Administrator, DON, and ADON resigned on 5/16/2025.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and a review of the facility's policy titled Medication Storage, the facility failed to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and a review of the facility's policy titled Medication Storage, the facility failed to secure medications, maintain a lock on medication and treatment carts, ensure refrigerated medications were stored in the refrigerator with appropriate humidity level, and dispose of expired medication for three of five medication carts, one of two treatment carts, and one of two medication rooms. This deficient practice had the potential for staff to administer unsafe medications and biologicals and to use expired items for care. The facility census was 126 residents. Findings include: A review of the facility's policy titled Medication Storage, undated revealed under policy section that this facility policy is to ensure all medications housed on our premises will be stored in the pharmacy and/or medication rooms according to the manufacturer's recommendation and sufficient to ensure proper sanitation, temperature light, ventilation, moisture control, segregation and security. Policy explanation further describes general guidelines as all drugs and biologicals will be stored in locked compartments (medication carts, cabinets, drawers, refrigerators, medication rooms) under proper temperature controls. Further stated item one c is during a medication pass medications must be under the direct observation of the person administering medications or locked in the medication storage area/cart. Item 6 described refrigerated products to have temperatures maintained and charts kept, in the event of refrigerator malfunction the person discovering must promptly report to the maintenance department for emergency repair. Observations on [DATE] at 12:43 pm revealed that the treatment cart was unlocked in the East Hall. Observations on [DATE] at 3:06 pm revealed that the treatment cart was unlocked in the East Hall. Observations on [DATE] at 12:51 pm revealed that the treatment cart was unlocked in the East Hall. Observations on [DATE] at 2:30 pm revealed that the treatment cart was unlocked in the East Hall. Observations on [DATE] at 9:42 am of medication storage room review on [NAME] Hall, escorted by Licensed Practical Nurse (LPN) CCC, revealed hydrocortisone with an expiration date of 8/2024, a box of tuberculin syringes approximately half used that had expired [DATE], and injection needles in the drawer expiration date of 2021. Observation on [DATE] at 12:49 pm revealed that the treatment cart was unlocked in the east hall. Observation on [DATE] at 5:41 pm revealed that the medication cart in the [NAME] Hall was unlocked. During an interview on [DATE] at 9:55 am with LPN CCC confirmed expired items and box being saturated with water and unsure how this happened. During an interview on [DATE] at 2:32 pm with LPN, DDD confirmed that the East Hall treatment cart is unlocked but is supposed to be always locked; verified the contents to be various items for treating wounds, including hydrogen peroxide, wound cleanser, and other medicated items. The treatment nurse locked the treatment cart. During an interview on [DATE] at 11:00 am with Unit Manager (UM) CCC, [NAME] Hall confirmed that all medication should be locked in the cart when they walk away from the medication cart. The UM CCC further revealed once she was aware of issues with the medication cart she re-educates staff on policy. During an interview on [DATE] at 9:15 am with Director of Nursing (DON) confirmed she and the unit managers check the medication storage rooms periodically for expired items as well as any other issues. The DON further confirmed they check temperatures and all medications. During an interview on [DATE] at 5:41 pm with LPN CCC confirmed another staff member left the cart unlocked, and she locked it. In an Interview on [DATE] at 11:00 am with the unit Manager CCC west unit confirmed that all medication should be locked in the cart when they walk away from the medication cart. When this happens and been made aware of issues with the medication cart she re-educates staff on policy. Nurse staff should always be aware that medications should always be behind a locked door when not administering them.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, record review, staff interviews, and review of the facility's policy titled Food Safety, the facility failed to record food temperatures that could potentially affect all reside...

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Based on observations, record review, staff interviews, and review of the facility's policy titled Food Safety, the facility failed to record food temperatures that could potentially affect all residents receiving an oral diet. The facility census was 126. Findings include: A review of the policy dated April 2024 and titled Food Safety revealed the following hot food items and beverage will be served at temperatures that are palatable and safe, as well as handled in a manner that helps prevents burns. Nutrition staff is to monitor hot beverages and the food temperatures at time of service. These temperatures should be recorded on the Food Temperature Log at every meal. A review of the food temperature logbook revealed that temperatures were not logged for the following days during December 2024: Breakfast: 12/5/2024, 12/6/2024, 12/7/2024, 12/8/2024, 12/10/2024, 12/11/2024, 12/13/2024, Lunch: 12/5/2024, 12/6/2024, 12/7/2024, 12/8/2024, 12/10/2024, 12/11/2024, 12/13/2024, Dinner: 12/3/2024, 12/4/2024, 12/5/2024, 12/6/2024, 12/7/2024, 12/8/2024, 12/9/2024, 12/10/2024, 12/11/2024, 12/13/2024, During an interview on 12/11/2024 at 3:45 pm with the Dietary Manager (DM) revealed that the temperatures should be logged at all meals; it was revealed that if the temperatures are not logged, then the residents might get food that is either too cold or too hot. The DM further revealed that if the food is not at the correct temperatures, it could possibly make some of the residents sick.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility's policies titled Infection Prevention and C...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility's policies titled Infection Prevention and Control,, Hand Hygiene, and Wound Treatment Management, the facility failed to ensure an effective Infection Control Program to prevent the spread of infections by not ensuring staff practiced infection control standards for four residents ( R) (R16, R69, R35, and R60), related to medication administration (R16), wound care (R69), respiratory equipment storage (R35 and R60), clean and dirty carts (East and [NAME] wing), and the Water management program. This deficient practice had the potential to cause the spread of infection throughout the facility. The census was 126. Findings include: Review of the policy titled Infection Prevention and Control Policy dated 4/1/2024 revealed in section; Policy statement the facility has established and maintains an infection prevention program designed to provide a safe, sanitary and comfortable environment and to help prevent the further development and transmission of communicable diseases and infections as per accepted national standards and guidelines. Review of sections; 2. All staff will follow policies and procedures related to this program. 4. Standard precautions: a. All staff shall assume that all residents are potentially infected or colonized with an organism that could be transmitted during the course of providing resident care services. b. Hand hygiene shall be performed in accordance with our facility's established hand hygiene procedures. c. All staff shall use personal protective equipment (PPE) according to established facility policy governing the use of PPE. e. Environmental cleaning and disinfection shall be performed according to facility policy. 12. a. Laundry and direct care staff shall handle, store, process, and transport linens to prevent spread of infection. e. Soiled linen shall be collected at the bedside and placed in a linen bag. When the task is complete, the bag shall be closed securely and placed in the soiled utility room. 17. Water management: a. A water management program has been established as part of the overall infection prevention and control program. b. Control measures and testing protocols are in place to address potential hazards associated with the facility's water systems. c. The Maintenance Director serves as the leader of the water management program. Review of the policy titled Hand Hygiene undated, further review of sections; Policy stated all staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel resident, and visitors. This applies to all staff working in all locations within the facility. The policy explanation item one states staff will perform hand hygiene when indicated, using proper technique consistent with accepted standards of practice. Item six states the use of gloves does not replace hand hygiene. If the task requires gloves, perform hand hygiene prior to donning gloves and immediately after removing them. Page two includes a hand hygiene table including but not limited to direct hand hygiene to be performed between resident contacts before and after use of personal protective equipment (PPE), before preparing or handling medications, after handling contaminated items and when during resident care moving from a contaminated area to a clean area. Review of the policy titled Wound Treatment Management, not dated, further review of sections; Policy revealed to promote healing of various types of wounds, it is the policy of this facility to provide evidenced-based treatments in accordance with current standards of practice and physician's orders. Policy explanation further included the cleansing method, type of dressing and frequency of dressing change. 1.Observation of medication administration on 12/3/2024 at 9:40 am on [NAME] Hall of R16 revealed that the Licensed Practical Nurse (LPN) CCC touched the resident medication with their hand to remove it from the packaging. During an interview on 12/3/2024 at 9:45 am with LPN CCC confirmed she did touch the tablet and next time will use a different technique if the tablet is difficult to remove from the delivery device. 2. During an observation for wound care on 12/5/2024 at 12:27 pm observed LPN DDD providing wound care to R69 with a pressure ulcer left heel. LPN DDD gathered supplies, which included Sani-wipes, gloves, a trash bag, abdominal pads, kerlix dressing, alginate, and a caddy that contained wound cleanser, scissors, hand sanitizer, and other assorted items. LPN DDD covered the overbed table with a trash bag and placed supplies and a caddy on the table. LPN DDD performed hand hygiene (HH) and put on exam gloves. She cleaned scissors from the caddy with Sani-wipe, removed kerlix dressing and alginate from the packaging, and placed them on the work area on the table. LPN DDD removed the dressing from the resident's heel using wound cleanser to loosen the dressing, then used clean gauze to cleanse further. LPN DDD washed their hands and put on exam gloves. She applied an alginate pad, wrapped kerlix, and removed gloves. LPN HH went out of the room for tape and used tape close to the resident to tear and secure the dressing, then placed the tape back on the overbed table work area. LPN DDD cleansed the scissors again and the wound cleanser bottle and placed them back in the caddy. LPN DDD trash was sealed in a trash bag and disposed of and carried supplies back to the treatment cart. LPN was observed not wearing a gown during wound care for Enhanced Barrier Precautions (EBP). During an interview on 12/5/2024 at 12:56 pm with LPN DDD she revealed while looking at the tape on top of the treatment cart that she meant to leave it in the room and not bring it back out since she used it on the resident. LPN DDD confirmed that R69 was not on EBP, so she had not put on a gown. She also revealed she knows the current Director of Nursing (DON) is filling the role of infection control; however, they have not discussed EBP requirements. During an interview on 12/5/2024 at 9:20 with the DON who confirmed she is filling in as the Infection Control Preventionist (ICP) and others are in training. The DON stated any resident with a urinary catheter, urinary tract infection, or wound should be on EBP. The DON further revealed that items should not be taken into any treatment areas, unclean items or surfaces may contaminate them, and she has not seen the caddy used by LPN DDD. She stated that expectations for any type of isolation are for it to be followed. 3. Record review of the Electronic Medical Record (EMR) revealed R35 was admitted to the facility on [DATE] with pertinent diagnoses including but not limited to paroxysmal atrial fibrillation, hypertension, and chronic obstructive pulmonary disease (COPD). A review of the annual Minimum Data Set (MDS) assessment for R35 dated 9/6/2024 revealed a Brief Interview for Mental Status (BIMS) of 15, which indicates R35 was cognitively intact. A review of the care plan for R35 dated 9/13/2024 indicated a problem of potential at risk for altered respiratory status. COPD. Goals included but were not limited to having no complications related to Shortness of Breath (SOB) through the review date, intervention nebulizer treatments, and oxygen therapy as ordered. A review of the physician's orders for R35 dated 9/8/2024 revealed Advair diskus Inhalation Aerosol Powder Breath Activated 250-50 micrograms (mcg), 10/4/2024 ipratropium-albuterol inhalation solution one half - two- and one-half milligrams (mg) per milliliter (ml) one vial inhale orally every six hours as needed for COPD, oxygen (02) via nasal cannula (NC) at two Liters Per Minute (LPM) every shift as needed (PRN) for shortness of breath. Observation on 12/1/2024 at 2:12 pm revealed R35 sitting up on the side of the bed. Observed lying near the head of the bed on the floor was an oxygen nasal cannula tubing, nebulizer tubing with a chamber, and a face mask uncovered, not in a plastic bag. Observation on 12/4/2024 at 8:50 am revealed R35 to be resting in bed, eyes closed. The nasal cannula and nebulizer tubing with chamber remain uncovered on the floor. During an interview on 12/04/2024 at 10:59 am with LPN HHH revealed R35 is no longer on breathing treatments but is on oxygen. LPN HHH confirmed the respiratory treatment equipment should have been removed and the nursing assistant who checks residents in the morning should ensure all oxygen tubing is in a plastic bag to keep it clean. A record review revealed the respiratory treatments had not been discontinued at the time of the survey. 4. Record review of the EMR revealed R60 was admitted to the facility on [DATE] with a pertinent diagnosis including but not limited to hypotension, metabolic encephalopathy, and multiple sclerosis. A review of the quarterly/annual/significant change MDS assessment for R60 dated 9/25/2024 revealed a BIMS of 12, which indicates moderate cognitive impairment. A review of the care plan for R60 dated 10/8/2024 indicated a problem has the potential for altered respiratory status/difficulty breathing related to the thoracic aneurysm; goals included but not limited to resident will have no complications related to shortness of breath though the review date. Interventions included but were not limited to administering medication/puffers as ordered. Monitor for effectiveness and side effects. Monitor /document changes in orientation, increased restlessness, anxiety, and air hunger. A review of the physician's orders for R60 dated 12/2/2024 revealed oxygen at two LPM via NC PRN for shortness of breath (SOB) or oxygen saturation below 90 percent %. Observation on 12/1/2024 at 2:43 pm revealed R60 awake alert, lying in bed; R60 was wearing a NC with O2 at two LPM, tubing not dated. Observation on 12/3/2024 at 10:15 am revealed that the O2 tubing wrapped on the concentrator was not covered. The O2 was not turned on. Observation on 12/4/2024 at 9:08 am revealed that the O2 tubing wrapped on the concentrator was not covered. The O2 was not turned on. During an interview on 12/4/2024 at 11:40 am with Unit Manager (UM) East Hall GGG in the absence of the DON, she confirmed the nurses should manage nebulizer equipment and oxygen tubing, and bags should be in rooms. The UM GGG stated that tubing is changed and dated on Sundays, and nurses are responsible. 6. During an interview on 12/12/2024 at 10:20 am with the Maintenance Director (MD), he revealed that he is unaware of the facility's water management plan. The MD further revealed that he checks water temperatures weekly and records all readings in the maintenance book. During an interview on 12/12/2024 at 1:10 pm with the Administrator, he confirmed that the facility has a water management policy, but a water management plan was not established. 5. Observation of East Wing Hall on 12/01/2024 at 1:30 pm revealed the dirty and clean linen cart (between room [ROOM NUMBER] and room [ROOM NUMBER]) was positioned side by side. During the observation, a Certified Nursing Assistant (CNA) WWW was observed removing clean linen from the cart and walking away. Later observation at 1:31 pm revealed the DON entering the hall and directing staff to separate the carts. Observation of East Wing Hall on 12/01/2024 at 1:35 pm revealed the dirty linen cart and the clean linen cart (between room [ROOM NUMBER] and room [ROOM NUMBER]) positioned side by side. CNA RR confirmed that the dirty and clean linen carts should have been separated based on infection control procedures. CNA RR separated the carts. During an interview on 12/4/2024 at 4:01 pm, with the DON reported that her expectations are the clean and soiled linen cart should not be side by side. This is an infection control policy, and her staff was in-serviced. Observation on 12/5/2024 at 3:45 pm on the East Wing revealed that a drink cup with a straw and a paper bag from a restaurant was inside a clean linen cart. The staff's personal bag was on the top of this clean linen cart. (see photos) LPN HHH on the East wing confirmed that personal food and drink should not be stored inside a clean linen cart. Observation on 12/6/2024 at 10:00 am revealed that staff personal items (fleece jacket, small pocketbook, and black uniform jacket) were inside a clean linen cart on the [NAME] wing, in the corridor with rooms 219-224. (see photos) LPN RRRR confirmed that personal items should not be inside a clean linen cart; she stated this is an infection control issue. When asked about this cart, LPN RRRR stated that the whole cart needed to be redone because of contamination. During an interview on 12/4/2024 at 4:01 pm, with the DON reported that her expectations are the clean and soiled linen cart should not be side by side. This is an infection control policy, and her staff was in-serviced.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected multiple residents

Based on observation and staff interview, the facility failed to maintain the daily nurse staffing data for a minimum of 18 months. The facility census was 115. Findings include: Observation on 5/15/...

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Based on observation and staff interview, the facility failed to maintain the daily nurse staffing data for a minimum of 18 months. The facility census was 115. Findings include: Observation on 5/15/2025 at 9:00 am during a tour of the facility revealed there was not a daily nurse staff posting visible to the public. An interview on 5/15/2025 at 4:35 pm with the Scheduler revealed that she did not know where to find the daily nurse staffing information. She stated that it was normally in the Director of Nursing (DON) 's office, in storage, or was thrown away. Observation on 5/15/2025 at 4:50 pm revealed the Scheduler and the Regional Nurse creating daily nurse staffing information from the employees' punch reports.
Apr 2023 9 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0676 (Tag F0676)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, staff interviews, and review of facility policy titled Restorative Nursing Services, the fa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, staff interviews, and review of facility policy titled Restorative Nursing Services, the facility failed to provide restorative nursing services to maintain the level of function for Activities of Daily Living (ADL) for one resident (R) (#76) after skilled therapy was discontinued. Actual harm was identified on 4/4/2023 when R#76 was noted with a significant decline in transfer and bed mobility. The sample size was 44. Findings include: Review of facility policy titled Restorative Nursing Services revised July 2017 revealed 'Policy Statement: Residents will receive restorative nursing care as needed to help promote optimal safety and independence.' Under 'Policy Interpretation and Implementation: 1. Restorative nursing care consists of nursing interventions that may or may not be accompanied by formalized rehabilitative services . 2. Residents may be started on a restorative nursing program upon admission, during the course of stay or when discharged from rehabilitative care. 5a. Adjusting or adapting to changing abilities b. Developing, maintaining, or strengthening his/her physiological and psychological resources. c. Maintaining his/her dignity, independence, and self-esteem . Record review revealed R#76 was admitted to the facility 2/5/2022 with diagnoses including but not limited to muscle weakness, idiopathy peripheral autonomic neuropathy, and rhabdomyolysis. Review of the Physical Therapy (PT) Discharge summary dated [DATE] revealed: 'Prognosis to maintain CLOF (Current Level of Function) = Excellent with participation in RNP (Restorative Nursing Program)'. Resident received PT from 2/7/2022 through 2/18/2022. Discharge reason: payer/ payer limitation. Review of a Rehab Services Restorative Referral dated 3/29/2022 revealed a referral from Physical Therapy/ Occupational Therapy for R#76 which documented goals: 1) maintain bilateral upper extremity strength and range of motion, 2) maintain level of independence with bed mobility and functional transfers, and 3) maintain lower extremity strength. Approach: 1) UBE (upper body ergometer) bike, 2-pound therapy bar, hand gripper, 2) practice bed to/from wheelchair, transfer with partial/ moderate assist, 3) knee to chest, quad sets bridging, straight leg raises, lower trunk rotation. Current functioning status: resident requiring increased level of assistance with ADL's and mobility. Review of the R#76's admission Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score 11 out of 15, indicating moderately impaired cognitive function. Section O-Special Treatments and Programs revealed no records of Restorative Nursing Programs. Resident requires one-person extensive assistance with bed mobility and transfers. Review of the clinical records revealed no documented evidence of restorative services for R#76. During an interview on 3/28/2023 at 9:15 a.m. R#76 revealed upon arriving to facility 14 months ago, he did not complete his physical therapy due to being quarantined for two weeks. R#76 revealed when he was finally able to be seen by the therapist, he waited for several hours, then someone came out to say his appointment had been abruptly cancelled. During an observation and interview on 3/29/2023 at 9:10 a.m. R#76 revealed he has not been out the bed since moving from the [NAME] wing area and only scoops his body to the side of bed when he wants to move from one position on the mattress so he will not experience any stiffness or sores. Further observation revealed there was no wheelchair in R#76's room. During an interview on 3/30/2023 at 9:40 a.m. with Therapy Coordinator (TC) JJ revealed R#76 was not currently receiving therapy and was not referred to Restorative Therapy after being discharge because they did not have a restorative nurse on duty at the time. TC JJ further revealed he was provided with a wheelchair. During an interview on 3/30/2023 at 11:45 a.m. with Restorative Certified Nursing Assistant (CNA) II revealed R#76 was destructive, non-compliant and refused therapy; therefore, he was discharged from program. Restorative CNA II further revealed she did not write any notes but verbally notified the MDS Coordinator regarding R#76 rehabilitation refusal. During an interview on 3/30/2023 at 11:30 p.m. with MDS Coordinator revealed she is not responsible for writing any residents' restorative therapy notes and understood that it was the responsibility of the TC. She further confirmed that the facility does not have a Restorative Nursing program. During an interview on 3/30/2023 at 12:25 p.m. with Director of Nursing (DON) confirmed they do not currently have any restorative documentation for R#76. During an interview on 3/30/2023 at 12:25 p.m. with TC JJ revealed R#76 has physically declined since being discharged to Restorative Nursing Program in March 2022. Review of a PT Evaluation and Plan of Treatment for R#76 dated 4/4/2023 revealed resident is a good candidate to see if he can recover some mobility to better assist nursing with transfers from bed, bathroom transfers, wheelchair use and possibly limited standing/ taking a few steps . Telephone Interview with PT NN on 4/18/2023 at 2:45 p.m. revealed R#76 was initially supposed to be a short-term resident from a recent hospital stay and admitted to the facility for rehabilitation. She stated if a resident is admitted with private insurance, the insurance company dictates how much therapy the resident receives, and the PT's send in regular updates to track their progress. At the time the resident was discharged from therapy on 2/18/2022, R#76 was able to bath himself with setup assistance with the CNA, sit on the edge of the bed, not walking, used a wheelchair independently, and needed minimum to moderate assist to transfer. With the recent assessment, completed on 4/4/2023, R#76 is totally dependent or max assist with all ADL care and mobility. He has had a significant decline from what he was doing prior. The resident does have a history of refusing care and services, but this time he has been very participatory. The expectation for R#76 when discharged from therapy was to be on a restorative program. The restorative plan was written on 3/29/2022 by the PT/OT program to maintain bilateral upper extremity strength and range of motion, independent level of bed mobility (turning in the bed), propelling wheelchair, lower extremity strength for transfers; program to use upper and lower extremity bike, two-pound therapy bar, and hand gripper. The restorative aide was instructed on how to go in and practice transfers with him from wheelchair to bed, lower extremity with squat and bridging. PT NN stated that it was hit or miss if the restorative services were provided daily. As of August 2022, the PT company provides restorative services and has two full time restorative nursing aides and weekend coverage through the PT contract. A nurse employed by the facility oversees the program. Nursing could have referred the resident back to therapy, or the decline could have been noted during quarterly screen. PT NN was unsure if the resident had been placed on the quarterly calendar. She stated his payer source has changed now and there should be no problem with him receiving therapy.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on family interview, record review, and review of the policy titled, Change in a Resident's Condition or Status, the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on family interview, record review, and review of the policy titled, Change in a Resident's Condition or Status, the facility failed to notify the responsible party (RP) of a change in condition and transfer to hospital for one resident (R) (#96) of three residents reviewed for change of condition. Findings include: Review of the policy titled, Change in a Resident's Condition or Status, the interpretation and implementation revealed, unless otherwise instructed by the resident, a nurse will notify the resident's representative when there is a significant change in resident's physical, mental, or psychosocial status, and it is necessary to transfer the resident to a hospital/treatment center. Except in medical emergencies, notifications will be made within twenty-four hours of a change occurring in condition or status. Record review revealed R#96 admitted the facility on [DATE] with primary admitting diagnoses of acute and chronic respiratory failure with hypoxia, secondary diagnosis was Tracheostomy status, and additional diagnoses included but not limited to, Gastrostomy status, unspecified dementia, cerebral infarction, cognitive communication deficit, and voice and resonance disorders. discharged to another facility in [DATE]. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Section C-cognitive patterns, Brief Interview of Mental Status (BIMS) score 00 because resident is rarely/never understood. C1000-Cognitive skills for making daily decisions was coded 3 indicating severely impaired, never/rarely made decisions. Section G documented extensive assistance and total dependence for all care and needs. Review of Progress Notes from [DATE] through [DATE] revealed no documented evidence that the responsible party was notified timely, within 24 hours per the facility policy, of the following change in conditions: Nurse's Note dated [DATE] at 13:13 documented the resident's (family) contacted nurse in reference to resident's status. Report was given. (Family) is concerned about why (resident) is currently on antibiotics. Nurse informed the (family) he is currently on Cipro-for bacterial infection. It was documented daily that resident was on antibiotic therapy starting [DATE] - resident on ATB therapy d/t (due to) bacterial infection, no adverse reactions noted. No evidence that the RP had been notified prior to [DATE]. Late entry Skin/Wound Note dated [DATE] at 12:09 documented resident seen by wound care physician with pressure ulcer presented on right buttock. Resident will start on wound care treatment, wound cleaned and dressed with calcium alginate. Will continue to monitor for sign of infection. No documented evidence that the that the RP was notified until [DATE]. Review of a Nurse Practitioner (NP) Note dated [DATE] documented right upper arm swelling and redness, symptoms began 2 to 3 days ago, and are reported as being moderate. The location is right upper extremity - PICC (peripherally inserted central catheter) line site. Associated symptoms include erythematous, warm and swollen. The symptoms are acute and have worsened. Nursing staff requested NP to evaluate patient right upper extremity at the PICC line site. Patient was getting IV (intravenous) antibiotics through PICC for complicated acute mastoiditis /Otitis Externa. Antibiotic therapy is complete. Nursing staff noted during patient's a.m. assessment that patient RUE (right upper extremity) was larger than left, red and warm. Patient is nonverbal so pain level is unable to be obtained. Localized swelling, mass and lump right upper limb, acute/new condition, PICC line discontinued, and tip is non-slanted, sent for culture, STAT CXR (chest x-ray) ordered, doppler to r/o thrombosis. No documented evidence that the that the RP was notified. During a phone interview on [DATE] at 6:15 p.m. with the family of R#96 revealed he was not notified a few times of a change in condition. R#96 was sent out to the hospital. He revealed another family member went to the facility to visit R#96 and found his bed empty. No staff in the facility seemed to know where R#96 was at, causing much panic and distress to their family. Eventually they located R#96 at the hospital. He stated he was not notified of the resident's swollen arm and he got a new wound on his butt. Review of a Grievance filed on [DATE] by the family of R#96 revealed: * On Saturday [DATE] (family) came to visit R#96. Upon arriving at R#96's room, the bed was empty. He panicked and came back to the front desk, asked where R#95 was, and the front desk employee stated, I have no idea! The RP tried calling the facility and got no answer. He said no one informed them that R#96 had been moved to the hospital. * The R/P reported that on Monday [DATE] he called the facility all day and left messages for a nurse to please call him back. He called the main number several times and most times no one would answer. When he did speak to someone on the floor, he was told, LPN CC had stepped away from the facility. He then said the nurse answered a call and he told her, I don't care who it is who answers the phone, I just need to speak to someone! LPN CC finally spoke with him and was not able to give him updates on R#96's care or condition due to her being off for the past three days. Review of a grievance investigation started by the previous Administrator at the time, who was now deceased , referred the grievance to the Director of Nursing (DON) on [DATE]. The grievance was resolved and signed by the Administrator on [DATE]. Findings: Phone not answered, failure to contact family of patient that he was being transferred. Action taken: Nurses in-serviced on [DATE] on customer service, change of condition (COC) notification, and phone etiquette. Interview on [DATE] at 4:10 p.m. with the DON, and review of a grievance report revealed on [DATE], R#96 was sent to the hospital for a change in condition and the responsible party was not notified. The DON revealed notification to the family would be documented under nurse progress notes. A review of R#96's Progress Notes confirmed there was no documentation that the responsible party was notified of a change in condition, or transfer to the hospital, and she confirmed R#96 was ultimately transferred to the hospital for a change in condition. The DON revealed the nurses had been instructed on notifying the RP, and her expectation was that they have orders, follow orders, and the RP should be notified of a change in condition and/or transfer, as stated in their change in condition policy, and she provided a copy of the policy.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews, the facility failed to ensure resident's dignity and respect was main...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews, the facility failed to ensure resident's dignity and respect was maintained related to personal privacy by not posting a sign in the resident's room which was visible to others that included clinical information for one resident (R#62). The sample size was 44 residents. Findings include: R#62 was admitted to the facility 1/8/2020 with diagnoses including but not limited to age-related physical debility, diabetes mellitus with hyperglycemia, difficulty in walking, moderate protein-calorie malnutrition, and muscle weakness. The Quarterly Minimum Data (MDS) assessment dated [DATE] documented R#62 with a Brief Interview of Mental Status (BIMS) score of 1 indicating severe cognitive impairment. The resident required one-person limited assistance with eating. Review of R#62's Physician Orders dated 1/6/2023 revealed an order of a consistent carbohydrate diet (CCD), pureed texture, honey, and nectar consistency, recommended MBSS (Modified Barium Swallow Study) due to diagnosis of oropharyngeal dysphagia and to determine physical/anatomical swallow for development of rehab/compensatory point of care. During observations on 3/28/2023 at 9:35 a.m. and 3/29/2023 at 1:25 p.m. revealed a sign with large print was seen posted over the head of R#62's bed, and plainly visible by anyone in the room, which read: Pt to be seated at as close to 90 degrees when eating and drinking. Try and get up for every meal if possible. Encourage slow and paced eating and drinking. During an interview on 3/30/2023 at 11:45 a.m. with Speech-Language Pathology (SLP) FF revealed a previously employed Director of Nursing (DON) approved her of writing the language and posting the sign on R#62's wall above the bed. SLP FF further revealed she had to write and post the sign due to his issues with swallowing as a strategy of reminder to the nursing staff caring for him. During an interview on 3/30/2023 at 12:25 p.m. with present DON, she confirmed the residents' personal health information should not be visible when someone is walking in their room.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. During an interview with R#34 on 3/28/23 at 9:45 a.m., he reported it takes months for his clothing to be returned from laund...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. During an interview with R#34 on 3/28/23 at 9:45 a.m., he reported it takes months for his clothing to be returned from laundry. Further interview conducted on 3/29/23 at 8:34 a.m. R#34 reported they do not have the staff to sort his clothing and bring them back. He reported it took three months to get back although he had labeled them with his name. On 3/29/23 at 2:27 p.m. an observation tour of the laundry room with Administrator and Housekeeping Supervisor (HS) revealed three large piles of clothing on tables that had been washed, unsorted, unfolded, or prepared for delivery to residents. There was one rack with clothing that were labeled and ready for delivery and one rack of clothing unlabeled. HS revealed they were short staffed. He reported he had two staff scheduled per day; one for each shift (6am-12:30pm and 12:30pm-4:30pm). He reported he had a staff member call out which left one person in laundry at the time interview was conducted. He reported when they were fully staffed, one staff member would wash, dry, and deliver all linens and the other person was responsible for personal clothing. He reported that normally clothes are picked up and returned after being washed on the same day if they had enough staff. He reported his Regional Manager was aware that they were short of staff and clothing not being returned to residents in a timely manner. He reported they currently have this issue in Performance Improvement Plan (PIP). Both Administrator and HS confirmed resident's personal clothing was not returned in a timely manner. On 3/30/23 at 1:03 p.m. interview conducted with Director of Nursing (DON) who reported her expectations of staff were to make sure resident's clothes are returned from laundry in a timely manner. Observation in room [ROOM NUMBER] on 3/28/23 at 9:35 a.m. revealed bathroom observed with soiled brief on floor next to a plunger that had a piece of paper towel on top of it, a mop, and a container of plastic eggs on the floor next to the toilet. The toilet was noted to be dirty inside and out. Also noted on the floor next to the plunger was two basins nestled together unlabeled, basin on floor with plant inside, unlabeled basins with paper towel inside. Additional observation in room [ROOM NUMBER] on 3/29/23 at 9:00 a.m. revealed bathroom with a plunger on the floor, a mop and container of plastic eggs. Toilet seat noted with feces, inside toilet dirty, two basins nestled together unlabeled, basin on floor with plant inside, unlabeled basin with paper towel inside, unlabeled basins nestled together with a bed pan not bagged and unlabeled on top of a roll of toilet paper. The above observations of room [ROOM NUMBER] bathroom were verified with the Director of Nursing (DON) and the Administrator on 3/30/23 at 10:00 a.m. Interview with the DON on 3/29/23 at 10:00 a.m. revealed they do not do room rounds daily of all rooms. DON stated that they do spot checks on the East and [NAME] wings. She stated they make sure the 300 Hall (Memory Care Hall) is clean daily. DON stated that the 300 hall is the hall that is shown to families prior to admission. DON further stated that the charge nurse is more responsible for checking the rooms. She stated that there is no schedule to check the rooms. Interview with the Assistant Director of Nursing (ADON) on 3/29/23 at 10:20 a.m. revealed they talk to housekeeping during morning meetings about issues. She stated that they look at rooms if they are walking down the hall and a room door is open, ADON stated that if they see something on the floor they go in and pick it up. She stated they do not have assigned room rounds. Interview with the Administrator on 3/29/23 at 10:58 a.m. revealed he is new to the facility, and he has only been at the facility since February 2023. He stated that he has not started Angel rounds yet at this facility. Observation of dining room floors on 3/28/23 and 3/29/23 revealed observation of dead bugs noted on the floor near the window next to the exit door, dead bugs next to a piano on the right side of the dining room, and dead flies on a table in the dining room to the left. Interview with Housekeeping Supervisor on 3/29/23 at 10:30 a.m. revealed the dining room was just opened on Monday. He stated that they had a Bingo function yesterday. He stated that he had an audit sheet that he checks five times daily. He stated he would provide the surveyor with the sheet however the Housekeeping/Laundry Supervisor did not provide the sheet. Interview with the Administrator on 3/29/23 at 11:15 a.m. revealed they just opened the dining room back up on Monday. He stated that he moved the pianos on Monday and that he noticed the dead bugs on the floor. He stated that he started picking up the bugs with his hands. He stated that he was going to go and get a broom to clean them up but got distracted and never returned to the dining room. He stated that they have a lot of work to do and that they have started completing some of the issues. Based on observations, and resident and staff interviews, the facility failed to maintain a safe, clean, sanitary, homelike environment related to a heavy build-up of dust on the ceiling vent covers, dusty sprinkler head and fire alarm, cracked caulking around sinks, dirty toilets, walls, floors, and oxygen concentrator for five residents' rooms ( Rooms 211, 213, 217, 218, and 228) and one dining room. In addition, the facility failed to ensure resident's clothes were cleaned and returned in a timely manner for one resident (R) (#34) of 44 sampled residents. Findings include: 1. Observations during the initial tour and screening of residents on 3/28/23 starting at 9:00 a.m., and additional observations on 3/29/23 and 3/30/23, revealed the following: Observations in room [ROOM NUMBER] on 3/28/23 at 1:44 p.m., and on 3/29/23 at 9:33 a.m., revealed a very heavy build-up of dust on the bathroom ceiling vent cover, a dirty windowsill/ledge, a dirty air/heat unit to the side of resident's bed, dirty wall near the foot of the bed, and a dirty floor. Observations in room [ROOM NUMBER] on 3/28/23 at 10:29 a.m. and 12:04 p.m., and on 3/29/23 at 9:40 a.m., revealed a very heavy build-up of dust on the bathroom ceiling vent cover, busted sheetrock at the head of resident's bed, very dirty oxygen concentrator, black substance in the toilet, feces stains on base of the toilet, feces splattered inside toilet bowl, on the seat, and on the lid. Observations in room [ROOM NUMBER] on 3/28/23 at 9:45 a.m., and 3:50 p.m., and on 3/29/23 at 9:45 a.m., revealed a dusty fire sprinkler head, dusty fire alarm, dirty floor in bathroom around toilet, and cracked caulking around sink. Observation in room [ROOM NUMBER] on 3/28/23 at 10:03 a.m., and on 3/29/23 at 7:49 a.m. revealed a very dusty bathroom ceiling vent cover. During walk-through rounds on 3/30/23 starting on 12:17 p.m., the Administrator confirmed the following: room [ROOM NUMBER] on 3/30/23 at 12:19 p.m. had a very dusty bathroom ceiling vent cover, dirty windowsill, dirty/dusty air/heat unit, dirty wall at the foot of bed, and dirty floor. The Administrator revealed the vent was maintenance, the other issues were housekeeping. room [ROOM NUMBER] at 12:22 p.m. had very dusty, heavy build-up of dust on the bathroom vent cover, busted sheet rock on wall behind head of bed, toilet bowl, seat, and lid had feces splatter on it. The oxygen concentrator had previously been confirmed very dirty and had been cleaned. room [ROOM NUMBER] on 3/30/23 at 12:24 p.m. had a very dusty ceiling vent cover in bathroom, busted caulking around sink, dust on the sprinkler head and fire alarm. The Administrator revealed that the sprinkler head was old and revealed that the Fire Marshall had also identified the dust on their visit. room [ROOM NUMBER] on 3/30/23 at 12:27 p.m. had a very dusty ceiling vent cover in bathroom, busted caulking around sink. Interview on 3/30/23 at 12:45 a.m. with the Administrator, he confirmed all areas that needed maintenance, repair, or cleaning, revealed that maintenance was responsible for cleaning the vents, and they should follow a routine cleaning schedule, and the additional issues would be housekeeping's responsibility and he instructed the housekeeping director on which rooms had concerns. The Administrator's expectation was that the facility be safe, clean, sanitary, and equipment be in safe working condition.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on record review, staff and resident interviews and policy review, the facility failed to report allegations of misappropriation of funds/personal property to the State Survey Agency (SSA) for o...

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Based on record review, staff and resident interviews and policy review, the facility failed to report allegations of misappropriation of funds/personal property to the State Survey Agency (SSA) for one resident (R) (#74) of 44 sampled residents. Findings include: Review of the facility policy titled Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating revised September 2022, indicated all reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings are documented and reported. Record review for R#74 revealed the resident was admitted into the facility on 9/2/22 with diagnoses that include Chronic Obstructive Pulmonary Disease, Acute respiratory failure with hypoxia, anxiety disorder, and chronic diastolic congestive heart failure. Record review of the admission Minimum Data Set (MDS) Assessment, dated 3/13/2023 for R#74, revealed resident had a BIMS of 12 indicating she was cognitively intact. Review of facility Grievance/Complaint logs revealed #74 filed a grievance on 1/19/2023 related to missing money. The grievance was recorded by the Social Worker. Resident reported that while in the ambulance in route to the hospital, she realized that she did not have her bag containing her money with her. The ambulance driver would not bring her back to the facility to get the bag. Resident stated after reaching the hospital she called the facility and spoke to a staff member who identified herself as (name) and was told that they would lock the bag up until she returned to the facility. The Social Worker spoke with two staff members by that name and neither of them acknowledged the conversation with the resident. Findings: I find no one that can say this is true. Action taken to correct problem: After speaking with resident, I spoke with both Activity Assistant KK and Licensed Practical Nurse (LPN) LL, neither lady recalled any of what was stated by resident. Further review of the grievance form revealed that there was not any documentation that the complainant (R#74) was notified of the investigation results. Further review of the Grievances/Complaints revealed that there is no reporting of the incidents mentioned above to the SSA. Review of a Nurse's Note dated 1/19/2023 at 10:01 p.m. in the electronic record reads: nurse was called into resident's room and was told that resident could not breath. Nurse talked to Nurse Practitioner about sending resident to (name) emergency room (ER) to get evaluated and treated for symptoms of not being able to breathe. Nurse got the ok to send to the ER and proceeded to get all the paperwork ready to go with resident. Nurse called transport to come and take resident to (name) ER. Review of a Nurse's Note dated 1/19/2023 at 10:07 p.m. in the electronic record reads: Resident came back to the facility via EMS (emergency medical services), ER doctor sent resident back on prednisone 20 milligrams (mg) give 2 tablets very morning at 9 a.m. for five days. Review of the Facility Reportable Incident Files/Log revealed no record of this incident/ misappropriation of funds being reported to the state agency (SA). Further review of the Grievances/Complaints revealed that there is no reporting of the incidents mentioned above to the SA. During an interview on 3/30/2023 at 3:13 p.m. with R#74, resident stated that she left a black bag containing over 200 dollars on her bed when she was transported to the hospital. Resident stated she does not know the exact amount of money but knew it was over 200 dollars. She stated while in the ambulance she realized she had left the bag and asked the EMT (emergency medical technician) to please take her back to the facility to retrieve the bag, but that request was denied. She stated that she called the facility and spoke to someone who identified themselves as (name) and informed them of the black bag containing the money on her bed. She stated (name) told her that the bag would be locked up until she returned to the facility. Resident stated that when she returned to the facility from the hospital the black bag was still on her bed, but the money was missing. Resident stated that she reported the money missing and she has not heard back from anyone about it. During an interview on 3/30/2023 at 3:37 p.m. with Social Worker revealed that resident reported the missing money, and she wrote the grievance up. She stated that she placed the grievance in the Interim Administrators office and reported the resident's allegation to the DON. SW stated that she also spoke with the two staff members in the facility by that name and neither acknowledged having a conversation with R#74 regarding a black bag or money. SW stated that she was not aware that an investigation of the misappropriation of funds needed to be conducted and there is not any written statements of the conversations she had with the two staff members. SW also stated that she did not follow up on the allegation/grievance because she was not aware that she was required to do so. During an interview on 3/30/2023 at 3:48 p.m. with Activity Assistant AA, revealed that the SW spoke with her about the allegation. Activity Assistant AA stated that she did not speak with resident regarding the issue and did not know anything about it. She further stated she was not asked to provide a written statement. During an interview on 3/30/2023 at 4:14 p.m. with Licensed Practical Nurse (LPN) LL, revealed that she did not remember hearing anything about resident missing money or about a black bag. She denied speaking to the Social Worker regarding the allegation. During an interview on 3/30/2023 at 4:18 p.m. with DON revealed that the SW did inform her of the missing money. DON stated that with R#74's permission, she searched residents' room and personal belongings for the money and did not find it. She said she also spoke with resident's roommate who did not know anything about the money. She further stated that this incident was not reported to the State Agency. During an interview on 3/30/2023 at 4:37 p.m. with Administrator revealed he was not the Administrator at the facility when the incident occurred. He further stated that there was an interim Administrator during this time but reading this grievance it looks like something should have been done. Administrator stated that he signed the grievance on 1/30/2023, his first day as Administrator at the facility because he just assumed that the report and the investigation was complete. The Administrator stated that it is his expectation that the reporting process be followed, and a thorough investigation is conducted in a timely manner. Administrator also stated that after the investigation was completed the resident should have been informed of the outcome of the investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility policy titled, Enteral Nutrition, the facilit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record review, and review of the facility policy titled, Enteral Nutrition, the facility failed to change, date and time nutritional enteral feedings, flush bags, and piston syringes, failed to follow Registered Dieticians recommendations, and failed to provide enteral nutrition and hydration according to current physician orders for one of two residents (R) (R#37) receiving tube feeding in the facility. This failure had the potential for tube feeding to exceed the expiration date and time while administering an incorrect formula. Findings include: Review of the facility's policy titled Enteral Nutrition, revised November 2018 revealed Policy Statement: Adequate nutritional support through enteral nutrition is provided to residents as ordered. Policy Interpretation and Implementation: 4. Enteral nutrition is ordered by the provider based on the recommendations of the dietician. 8. The dietician monitors residents who are receiving enteral nutrition and makes appropriate recommendations to enhance tolerance and nutritional adequacy of enteral feedings. 18. Central supply is responsible for ordering all tube feeding supplies. Record review for R#37 revealed the resident was admitted into the facility on 1/12/2023 with diagnoses that include dysphagia, pharyngeal phase, aphasia following cerebral infarction, unspecified dementia, generalized anxiety disorder, malignant neoplasm of the right kidney. Review of the Minimum Data Set (MDS) dated [DATE] for R#37 revealed the resident required extensive assistance with activities of daily living and received tube feeding and a pleasure meal tray by mouth. Review of Order Summary Report Active Orders as of 3/29/2023 for R#37 consisted of, Jevity 1.2 to aid in nutritional status, Jevity 1.2 at 70 cubic centimeters (cc)/ hour (hr) x 14 hours [TV (total volume) 980 milliliters (ml) 1176 kcal (kilocalories)]-FLUSH: 99 ml every 6 hours (TV 396ml) start date 2/25/2023, 200 cc water bolus every 12 hours for hydration start date 3/4/2023, Flush 28 ml/hr x 14 hours on hold start date 2/13/2023. Review of the care plan for R#37 revealed resident has the potential for imbalanced nutrition related to need for artificial nutrition/hydration and mechanically altered texture diet, treatment by hospice, and diagnosis of gastrostomy, Chronic Obstructive Pulmonary Disease (COPD), dysphagia, Hypertension (HTN) and hypothyroidism. Review of a Progress Note dated 2/20/2023 at 7:02 p.m. revealed resident is noted at night disconnecting feeding tube during the night, new order received to bolus resident until dietician can calculate feeding, Resident accepted less 50% of po (by mouth) diet. Review of a Nutrition Note by the Registered Dietician dated 2/21/2023 at 5:57 p.m. revealed R#37 had two enteral orders, Jevity 1.2 at 70 ml/hr x 14 hours and Jevity 1.2 bolus 240 ml every 6 hours. The bolus order was put in place related to removal of g-tube when running. Spoke with resident about removal of her feeding. She indicated that she will not do this. Spoke with the nurse on the floor. Nurse indicated that the g-tube at times leaks/ pops off at the site of connection from enteral to g-tube. Could be the cause of disconnections and leaking of enteral formula. Will request to review g-tube functionality. Will continue to hold 14-hour feed and allow for bolus every 6 hrs (TV 960ml 1152 kcal). Will request to hold flush order of 14 hours and offer flushes of 99 ml every 6 hours (TV 396 ml). Will continue to review and implement recommendations as needed. Review of the Registered Dietitians recommendation dated 2/21/2023 revealed the dietician recommended R#37's hold flush order (28 ml/hr x 14 hours, Flush order 99 ml every 6 hours for hydration.) Observation on 3/28/2023 at 9:11 a.m. and 1:38 p.m. revealed that R#37 was lying bed with tube feeding off. The tubing remained connected to resident. The bag of tube feeding had the following information written on the label: resident's name, date (3/26/2023), time (6 p.m.) room #, formula (Jevity 1.2), rate (70 ml/hr). There was not a flush bag hanging. The piston syringe was labeled with resident's name and dated 3/24/2023. Further observation revealed an opened container of Jevity 1.5 on resident's dresser directly behind the feeding pump. The feeding pump does not have a flush programmed on the pump. Observation on 3/29/2023 at 8:41 a.m. revealed R#37 was lying in bed with the head of the bed elevated, and an undated/unlabeled feeding bag containing what appears to be a tube feeding formula was infusing at 70ml/hr. The feeding pump also revealed a flush rate was not programed into the feeding pump. The flush bag containing a clear liquid was labeled Jevity 1.2 and dated 3/26/2023. The bag containing the clear liquid in the bag also had a tan milk like liquid in the tubing. The flush bag containing the clear liquid was not connected to resident or programmed on the feeding pump. There was no indication of what tube feeding or hydration R#37 was receiving. There is a opened bottle of Jevity 1.5 on the bedside dresser and a piston syringe dated 3/24/2023. During an interview on 3/29/2023 at 9:08 a.m. Licensed Practical Nurse (LPN) BB revealed that residents who receive tube feedings are required to have the feeding and flush bags labeled to determine what is inside the bags. LPN BB further stated that she checks the tube feeding at the beginning of each shift to ensure that the feeding bags have the resident's name, the date and time it was hung, and the name of the feeding with the amount hung. LPN BB stated R#37's flush orders were recently changed, and resident should be receiving bolus water flushes. She further stated the order was changed because the facility was having trouble obtaining the correct flush bags for the pump. After reviewing the current orders related to resident's tube feeding and hydration flush, LPN BB stated that she was not sure about the orders and would speak to the DON. During an interview and observation on 3/29/2023 at 9:16 a.m. with DON and LPN BB revealed that she would expect the piston syringes, nutritional enteral feeding bags, and hydration bag to be dated with the date, time, and content. The DON further reported that the 11 p.m.-7 a.m. nurse is responsible for hanging the new bags and putting out the syringes nightly. DON acknowledged that there is no way to identify what is in the feeding or flush bags if the bags are not properly labeled and without labeling the feeding bags, there is no way to determine when the bags are hung or how much was hung to infuse. LPN BB and DON verified that R#37 was being fed the Jevity 1.5 and not Jevity 1.2 as ordered, and resident was not receiving hydrations as ordered on the current physician's orders. They also verified that the feeding bag was not properly labeled, the flush bag containing the clear liquid was the old feeding bag dated 3/26/2023, and the piston [NAME] in use was dated 3/24/2023. During an interview on 3/29/2023 at 9:26 a.m., the Assistant Director of Nursing (ADON) verified the flush orders are not accurate. She stated that she receives the recommendations from the Registered Dietician and inputs the new orders into the electronic record. She stated that she does not recall receiving any recommendations from RD on 2/21/2023, but will handle the issue today after speaking to the Registered Dietician (RD). During an interview on 3/29/2023 at 9:30 a.m. with RD revealed that she visited R#37 and reviewed her records on 2/21/2023 and left recommendations for resident to be changed to a bolus feeding and flush. RD further stated that this recommendation was based on the nurses interview that resident was having problems with leakage of the tube feeding.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and staff interviews, the facility failed to provide respiratory care consistent with profe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and staff interviews, the facility failed to provide respiratory care consistent with professional standards of practice for two of six residents (R) (R#50 and R#54) receiving respiratory treatments. Specifically, the facility failed to ensure oxygen filters were cleaned, and oxygen nasal cannula and BiPap masks were stored properly when not in use. Findings include: Facility's Respiratory/Oxygen/BiPap Care and Management policies requested but not provided. 1. A review of the clinical record for R#50 revealed she was admitted to the facility on [DATE] with diagnoses including but not limited to acute on chronic diastolic (congestive) heart failure. A review of a Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed R#50 had a Brief Interview for Mental Status (BIMS) of 04, which indicated severe cognitive impairment. Resident received oxygen therapy in the facility. A review of R#50's March 2023 Physician Orders revealed orders for oxygen at 3 liters/min per nasal cannula as needed at night for complaints of cluster headaches every 3 hours as needed for cluster headaches, Albuterol Sulfate Nebulization Solution [2.5 milligrams (MG)/3 milliliters (ML)] 0.083% 3 unit inhale orally via nebulizer every 4 hours as needed for wheezing and shortness of breath and 2 liters oxygen via nasal cannula every 24 hours as needed for shortness of breath if oxygen saturation less than 90%. Observation on 3/28/23 at 10:41 a.m. during initial screening, resident observed lying in bed oxygen tubing and nasal cannula is hanging across the bed rail not properly stored while not in use. The filter on the oxygen concentrator has a white/light grey fuzzy substance over the entire filter. There is a nebulizer lying on the dresser not properly stored. Observation on 3/29/23 at 8:46 a.m. revealed resident lying in bed. Resident is not wearing her oxygen; the oxygen nasal cannula is lying over the bedrail not bagged. The oxygen filter on the back of the concentrator continues to be completely covered with a white/light grey fuzzy substance. The nebulizer is lying on the dresser not bagged. Observation on 3/29/23 at 10:04 a.m. revealed the oxygen nasal cannula lying on the bedrail, oxygen filter continues to have a white/light grey fuzzy substance on the entire filter and the nebulizer is unbagged on the dresser. Surveyor observed staff member enter resident's room at 10:10 a.m. and exit the room at 10:26 a.m. Surveyor re-entered resident's room to find the nasal cannula still lying across the concentrator not bagged, filter dirty, and nebulizer not bagged. 2. A review of the clinical record for R#53 revealed she was admitted to the facility 2/13/23 with diagnoses including but not limited to acute and chronic respiratory failure with hypoxia, chronic obstructive pulmonary disease with acute exacerbation, obstructive sleep apnea, morbid (severe) obesity due to excess calories, chronic embolism and thrombosis of unspecified vein, solitary pulmonary nodule. A review of an admission Minimum Data Set (MDS) assessment dated [DATE], revealed R#54 had a BIMS of 10, indicating resident is moderately cognitively impaired. Resident received BIPAP/CPAP while a resident. A review of R#54's March 2023 Physician's Orders revealed orders for BiPap at bedtime and during naps 70% FLO2, inspiratory pressure 18, expiratory pressure 8, with PS rate 12 with 5 LPM oxygen bleed in on ST MODE for sleep apnea. Observation on 3/28/23 at 10:45 a.m. and 1:15 p.m. revealed R#54 lying in bed with oxygen via nasal cannula intact. The oxygen concentrator is set to deliver 5 liters of oxygen. The face mask of the BiPap was observed lying on the dresser not properly stored while not in use. R#54 informed surveyor that she wears the BiPap at night. Observations on 3/29/23 at 8:51 a.m. and 10:07 a.m. revealed resident lying in bed with oxygen via nasal cannula intact. The BiPap mask continues to be lying on the dresser not properly stored during this observation. During an interview on 3/29/23 at 11:26 a.m. with Licensed Practical Nurse (LPN) MM, she confirmed that R#50's oxygen nasal cannula was not in use, off, and was not properly bagged. LPN MM also confirmed that the filter on the concentrator was dirty and was completely covered with a white/light grey substance. LPN MM revealed R#50 did not require the use of oxygen today based on her assessment. LPN MM further stated resident's oxygen saturations were good and resident was not exhibiting any shortness of breath. LPN MM stated she completed walking rounds at the beginning of her shift and was in R#50's room to administer morning medications but she did not pay attention to the oxygen nasal cannula or the concentrator. LPN stated that she is not sure of the facility's policy on storage of the oxygen tubing when not in use or the cleaning of the oxygen concentrators filter. LPN MM asked for guidance on the facility's policy from the DON. During observation rounds and interview on 3/29/23 at 11:28 a.m. with DON, revealed she expects the staff to properly store/bag the oxygen nasal cannula when it is not in use. DON also stated that the oxygen concentrators filters are to be cleaned weekly every Sunday night. When looking at the substance build up on the concentrator's filter on R#50's oxygen concentrator, DON acknowledged that the oxygen concentrator filters are not being cleaned weekly. DON confirmed observations of R#54's BiPap mask not stored properly while not in use. DON further stated the charge nurses are responsible for ensuring that the resident's respiratory supplies are properly cleaned and stored after each use.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observation, interviews and recipe review, the facility failed to follow recipe for pureed ham for 13 of 97 residents receiving pureed diet. Findings include: On 3/29/23 at 10:39 a.m. Dietary...

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Based on observation, interviews and recipe review, the facility failed to follow recipe for pureed ham for 13 of 97 residents receiving pureed diet. Findings include: On 3/29/23 at 10:39 a.m. Dietary [NAME] was observed during ham puree process. Dietary [NAME] added too much liquid to pureed meat and attempted to thicken with sliced bread. Review of the undated facility recipe titled Ham for Sandwich (Corporate Recipe - Number:2011) revealed under Notes: 2. For Pureed: Measure out desired number of servings into food processor, blend until smooth, add liquid if product needs thinning, add commercial thickener if product needs thickening. Recipe does not mentioned bread. During an interview on 3/29/23 at 10:44 a.m., Dietary [NAME] revealed the facility does not have thickener on hand, so they have been using sliced bread when meats become too watery after blending. He confirmed he knew he should be using thickener and following a recipe. During an interview on 3/29/23 at 10:59 a.m. with Registered Dietitian revealed the proper way to blend ham is to slowly add meat to the blender with liquid if needed. Registered Dietitian stated thickener can be used if needed but a recipe should be used to maintain caloric value of the food. Stated slices of bread should not be used.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on direct observation and staff interviews, the facility failed to ensure linens were handled, stored, and processed so as to prevent the spread of infection. Findings include: Review of the f...

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Based on direct observation and staff interviews, the facility failed to ensure linens were handled, stored, and processed so as to prevent the spread of infection. Findings include: Review of the facility policy Laundry and Bedding, Soiled dated September 2022 revealed Clean Linen is stored separately, away from soiled linens, at all times. Clean linen is kept separate from contaminated linen. The use of separate rooms, closets, or other designated spaces with a closing door are used to reduce the risk of accidental contamination. The receiving area for contaminated textiles is clearly separated from clean laundry areas. Workflow is designed to prevent cross-contamination. Review of the facility policy Infection Control dated October 2018 states that an Objective of the infection control policies and practices are to provide guidelines for the safe cleaning and reprocessing of reusable resident equipment. Observation on 3/29/23 at 10:58 am in the clean laundry area where personal clothing items are stored, a large overflowing bin of resident clothing revealed three clothing items to be hanging down and lying on the floor. The Administrator and Laundry Supervisor verified these clothing items were considered clean and should not have been on the floor. On 3/29/23 at 11:06 a.m., observation revealed a thick layer of dust on all vents and fans throughout the laundry area. All floors throughout laundry areas were noted with dust and debris. Observation on 3/29/23 at 11:07 a.m. in the laundry folding area revealed linens identified by the Laundry Supervisor as clean were found on the floor in a plastic bag. The Laundry Supervisor verified that clean linen was not to be stored on the floor. Observation on 3/29/23 at 11:08 a.m. revealed the clean linen folding table to have staff's personal items stored on it along with resident clean clothing items. The Laundry Supervisor verified the folding table was for clean clothing and linen, and that the personal items should not have been stored on the table. Observation on 3/29/23 at 11:07 a.m. with the Administrator and Laundry Supervisor revealed clothing items or linens identified as clean as being stored in plastic bags on the floor of the clean room. Both, the Administrator, and Laundry Supervisor verified clean items are not to be stored on the floor. Observation on 3/29/23 at 11:11 a.m. in the soiled laundry area with the Administrator and Laundry Supervisor revealed a cart storing reusable patient care items. An interview with the Laundry Supervisor verified the reusable patient care items were all clean and being stored in the soiled area, but agreed clean items should not be stored in the soiled laundry area.
Jun 2021 16 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on record review, staff and resident interviews and review of the facility policy titled Abuse Prevention, the facility failed to report allegations of verbal, physical and emotional abuse for o...

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Based on record review, staff and resident interviews and review of the facility policy titled Abuse Prevention, the facility failed to report allegations of verbal, physical and emotional abuse for one of two residents (R) (R#17), to the State Survey Agency (SSA). Findings include: Review of the facility policy titled Abuse Prevention Policy revised 3/1/18 revealed under Report and Investigate: e. Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property are reported immediately, but no later than two hours after the allegation is made to the administrator of the facility and other officials (including to the State Survey Agency and Adult Protective Services where state law provides for jurisdiction in long term care facilities in accordance with state law). Interview on 6/8/21 at 9:35 a.m. with R#17 revealed he has had ongoing issues with Certified Nursing Assistant (CNA) MM. He stated that CNA MM picked up his right leg while providing care and dropped it causing him a lot of pain. He stated on another occasion CNA MM attempted to move him to one side of the bed so aggressively, that he almost fell off the bed. He further stated CNA MM tries to limit the amount of water he is provided to eliminate the need for her to provide incontinence care to him during her shift. During further interview, R#17 stated he reported his concerns to the Social Worker (SW). Review of Grievance/Complaint Form dated 5/25/21 revealed R#17 voiced concerns with CNA MM attitude towards him whenever she provides care. Resident #17 is requesting that CNA MM not provide care for him when she is on the schedule. Resident #17 complained of staff's tone when caring for him. The Grievance/Complaint was completed by the interim Director of Nursing (DON) and dated 5/28/21. Interview on 6/11/21 at 3:45 p.m. with the Administrator and interim DON revealed the DON was aware of the concerns made by R#17 about CNA MM and that she did not report these concerns to the Administrator or to the state survey agency. Administrator stated this was the first time she was hearing about the concerns and that she was completely unaware that R#17 reported issues with CNA MM to the DON or any other staff until now.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and review of facility policy titled Abuse Prevention, the facility failed to investigate an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and review of facility policy titled Abuse Prevention, the facility failed to investigate an allegation of abuse involving one of two residents (R) (R#17) reviewed for abuse. Findings include: Review of the facility policy titled Abuse Prevention revised 3/1/18 revealed: When abuse, neglect or exploitation is suspected the Licensed Nurse should: Respond to the needs of the resident and protect them from further abuse, complete an incident report and initiate an immediate investigation to prevent further potential abuse, reassignment of nursing staff duties. Review of the clinical record for R#17 revealed he was admitted to the facility on [DATE] with diagnoses of but not limited to morbid obesity, acute respiratory failure, type 2 diabetes, atherosclerotic heart disease, chronic diastolic heart failure, major depressive disorder, anxiety disorder, chronic kidney disease, gastroesophageal reflux disease (GERD), and essential hypertension. The resident's most recent Quarterly Minimum Data Set (MDS) dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score was coded as 15, which indicated no cognitive impairment. Interview on 6/8/21 at 9:35 a.m. with R#17 revealed he has had ongoing issues with Certified Nursing Assistant (CNA) MM. Resident #17 stated that CNA MM picked up his right leg while providing care and dropped it causing him a lot of pain. Resident #17 stated on another occasion CNA MM attempted to move him to one side of the bed so aggressively, that he almost fell off the bed. He stated that he has reported these issues to the Social Worker. He further stated CNA MM tries to limit the amount of water he is provided to eliminate the need for her to provide incontinence care to him during her shift. Review of Grievance/Complaint Form dated 5/25/21 revealed R#17 voiced concerns with CNA MM attitude towards him whenever she provides care. Resident #17 is requesting that CNA MM not provide care for him when she is on the schedule. Resident #17 complained of staff's tone when caring for him. The Grievance/Complaint was completed by the interim Director of Nursing (DON) and dated 5/28/21. Review of email dated 5/26/21 at 9:13 a.m. to Social Worker from the DON revealed she received the grievance dated 5/25/21 and that she spoke with R#17. The DON stated in the email that R#17 stated CNA MM has an attitude with him and that he started talking about issues that occurred prior to May and she told him we need to focus on the present date. The DON further stated she did not know the resident well, but she did not think his concerns were justified. She further stated that staff cannot let residents tell them who they want to care for them. Interview on 6/10/21 at 1:30 p.m. with SW revealed the grievance process is that Social Services (SS) will initially speak with the resident or family and complete a grievance form related to the concerns. The SW stated that if the issues are related to nursing, housekeeping or dietary, she will forward the grievance to the head of those departments to follow-up and return the completed grievance form to her within 72 hours. If it is not a concern in one of those three disciplines, then the SW will follow-up on the compliant and have it completed within 72 hours. During further interview, the SW stated she met with R#17 on 5/25/21 and she completed the grievance related to his concerns about the care he received from CNA MM. She stated she provided the completed grievance form to the DON. The SW stated this was the second time that R#17 has expressed concerns about the same CNA. She stated about a week before the 5/25/21 grievance was completed, she spoke with R#17, and he stated that he did not want CNA MM providing care to him. The SW stated she informed the DON of this request and the DON told her that they could not accommodate that type of request for a resident and that the DON stated she has informed R#17 of that. Interview on 6/11/21 at 3:45 p.m. with interim DON revealed when she spoke with R#17 about the grievance filed, he reported CNA MM was rude to him. The DON stated that she did not allow the resident to explain his other concerns related to CNA MM that occurred prior to May 2021. She stated that once she became aware of the grievance and spoke with him about his concerns, she did not report those concerns to the administrator or initiate an investigation per the facilities abuse policy.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interview, the facility failed to accurately code one Minimum Data Set Assessmen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interview, the facility failed to accurately code one Minimum Data Set Assessment (MDS) for one resident (R) (R#505) with an indwelling urinary catheter of three sampled residents. Findings include: Record review revealed R#505 was admitted to the facility on [DATE] with an indwelling urinary catheter. Review of the admission MDS for R#505 dated 6/1/21 revealed Section H-Bowel and Bladder revealed no indwelling catheter. The MDS did not indicate the resident had an indwelling urinary catheter and indicated she was frequently incontinent of urine. Observation on 6/8/21 at 10:57 a.m. and 6/9/21 at 11:50 a.m. revealed R#505 had an indwelling urinary catheter. Interview on 6/11/21 with Licensed Practical Nurse (LPN) MDS EE revealed she is the only one that completes the MDS Assessments at this time. She stated that she completes the new admission MDS Assessment by observation and record review. During further interview, she stated she thought the catheter came out or it was removed for R#505.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident and staff interviews, the facility failed to ensure that activities of daily livin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident and staff interviews, the facility failed to ensure that activities of daily living (ADL) were provided for one dependent resident (R) (R#26) related to scheduled showers. The sample size was 42. Findings include: Review of the clinical record revealed R#26 was admitted to the facility on [DATE] with diagnoses of multiple sclerosis (MS), muscle weakness, contracture of left hip, contracture of right hip, contracture of right knee, hemiplegia, hemiparesis, and abnormal posture. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score was coded as 15, which indicated no cognitive impairment. She was assessed as needing extensive assistance of two persons with bed mobility, transfers, dressing, personal hygiene, toileting and needing total assistance with bathing. Review of the document titled East Wing Shower Log revealed showers are given on Monday/Wednesday/Friday. The Shower Log is organized by day of the week, shift and room number reflecting each resident's scheduled shower days and shift. Further review of the document revealed a notation that all baths must be signed off each shift-baths are to be given as requested per the resident (this includes daily and Sunday). All refusals must be reported to the Director of Nursing (DON) and/or Charge Nurse. Further review of the document revealed that all rooms on the East Wing were listed on the shower log except for R#26's room. Review of the Documentation Survey Report for R#26 related to monthly shower logs for the months of February 2021 through May 2021 revealed in the month of February, there is no documented evidence that shower's were given or refused; March 2021 revealed two days were documented: 3/8/21 resident refused and 3/31/21 documented as received; April 2021 revealed three days were documented: 4/4/21 received, 4/20/21 refused, and 4/29/21 as received; May 2021 revealed one day documented on 5/3/21 as received. Interview on 6/7/21 at 1:41 p.m. with R#26 revealed she does not get showers on a regular basis. She stated it has been over a week since she was last given a shower by staff and that she rarely ever gets more than one shower a week. Interview on 6/11/21 at 9:38 a.m. with Licensed Practical Nurse (LPN) HH revealed residents have a shower schedule and receive a shower at least two days a week. She stated anytime a resident refuses a shower, staff must report the refusal to the nurse on the hall and document the refusal in the electronic medical record (EMR). During further interview, she stated if a resident does not receive a shower, they should be provided with a bed bath and that should be documented in as well. Interview on 6/11/21 at 9:55 a.m. with Certified Nursing Assistant (CNA) II revealed all residents are on a shower schedule for both morning and evening shifts. She stated that whenever showers are given or refused, it should be documented in the EMR. She stated all refusals are supposed to be reported to the Charge Nurse. During further interview, she stated if a resident refuses their shower, staff should attempt several other times during the shift before they document it as a refusal. She stated when staff document showers in the EMR, they should only document the assistance provided or refusal, and should never document as not applicable (N/A). Interview on 6/11/21 at 11:45 a.m. with interim DON revealed that staff should follow the daily shower schedule for all residents. She stated that staff should provide daily shower care to residents and document the level of care provided or refusals in the EMR, and all refusals should be reported to the Charge Nurse. During further interview, she stated that CNA staff should report showers not completed to the charge nurse. She stated that nursing staff should be checking to ensure that CNA staff are completing their daily documentation related to showers. The DON stated she was unaware that R#26's room was omitted from the East Wing shower schedule and that she will correct that immediately.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews, the facility failed to obtain a Physician Order for an indwelling ur...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews, the facility failed to obtain a Physician Order for an indwelling urinary catheter for one of three residents (R)(R#100). Findings include: Review of the medical record revealed R#100 was admitted to the facility on [DATE]. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed R#100 was unable to complete the Brief Interview of Mental Status (BIMS) score assessment, which indicated severely impaired cognition. Section H - Bladder and Bowel documented R#100 had an indwelling catheter. Review of Physician Orders for May 2021 and June 2021 revealed no orders or diagnosis for an indwelling urinary catheter. Interview on 6/9/21 at 2:05 p.m., with the Doctor of Nursing Practice (DNP) confirmed that R#100 had a Foley catheter. During observation and interview on 6/10/21 at 11:10 a.m., Licensed Practical Nurse (LPN) DD confirmed R#100 had a Foley catheter. Interview on 6/10/21 at 1:20 p.m. with the interim Director of Nursing (DON) confirmed R#100 did not have a Physicians Order for an indwelling catheter. She stated her expectation is when residents are admitted from the hospital, the orders should be entered in the electronic medical record, by the nurse. R#100 had a Physician Order dated 6/10/21 to d/c (discontinue) Foley catheter.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff interviews, and review of the facility policies titled, Enteral Nutrition and Weight...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff interviews, and review of the facility policies titled, Enteral Nutrition and Weight Assessment and Intervention, the facility failed to ensure one resident (R) (R#100) was provided with sufficient nutritional and fluid intake as evidenced by not following the recommendations of the Registered Dietician (RD). Three residents were reviewed who received nutrition through a gastrostomy tube (a tube that is placed directly into the stomach through an abdominal wall incision for administration of food, fluids, and medications). Findings include: Review of the undated facility policy titled Enteral Nutrition, revealed adequate nutritional support through enteral feeding will be provided to residents as ordered. Enteral nutrition will be ordered by the physician based on recommendations of the Dietitian. Policy further stated, the nursing staff and physician will monitor the resident for worsening of conditions that place the resident at risk. Review of the facility policy titled Weight Assessment and Intervention, (Revised 2008) revealed: 1. The nursing staff will measure residents' weight on admission, the next day, and weekly for two weeks thereafter. If no weight concerns are noted at this point, weights will be measured monthly thereafter. Interventions for undesired weight loss shall be based on careful consideration of: (b.) Nutrition and hydration needs of the resident and, (g.) the use of supplementation and/or feeding tubes. Record review revealed R#100 admitted from the hospital on 5/14/21 with diagnoses that included but not limited to gastrostomy status, moderate protein calorie malnutrition, dysphagia, iron deficiency anemia, and cognitive communication deficit. The percutaneous endoscopic gastrostomy (PEG) nutrition was the only source for nourishment and hydration for R#100. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed R#100 was unable to complete the Brief Interview of Mental Status (BIMS) score assessment which indicated severely impaired cognition. Section K- Swallowing and Nutritional Status revealed resident received nutrition/hydration via feeding tube. Review of the Electronic Medical Record (EMR) weights for R#100 revealed on admission on [DATE], weight was 123 pounds (lbs). There was no documented evidence that other weights had been obtained or refused, prior to surveyor investigation. Weight on 6/8/21 was 110 lbs., indicating significant weight loss of 10.6% in less than 30 days. Review of the RD Nutrition Note dated 5/28/21 revealed R#100 had moderate protein calorie malnutrition, dysphagia, Parkinson's, and dementia. NPO (nothing by mouth), dependent on tube feeding to meet nutrition/hydration needs. Will recommend continuing Jevity 1.2 at 60 milliliters (ml)/hr (hour) x 20 hours and free water 150 three times daily for hydration. Review of the May 2021 Physician Orders and Medication Administration Record (MAR) revealed no orders for enteral feed or water flushes, and no documentation of administration. Review of Physician and Nursing Progress Notes for 5/14/21 through 6/9/21 documented Jevity was running via pump at 60 ml/hr and water flush at 25 ml/every four hours (q4h). Documentation revealed resident with dry lips and poor skin turgor. Review of the RD Nutrition Note dated 6/9/21 at 11:56 a.m. documented resident with weight loss since admission. Current weight 110 lbs. reflect a 10.6% loss in less than 30 days. Resident is NPO, dependent on tube feeding to meet nutrition/hydration needs. Recommendation to increase Jevity 1.2 at 65 ml/hr x 20 hours and free water 150 ml three times per day for hydration. Review of June 2021 Physician Orders revealed no order for PEG tube feedings indicating the type of nutrition, volume, rate, duration, caloric value, and mechanism of administration (gravity or pump). There was a physician order to flush via pump with 25 ml water every four hours (q4h) related to gastrostomy status, order dated 6/8/21. Diet-NPO, dated 5/17/21. Review of MAR for June 2021 revealed enteral feed order every 18 hours related to dysphagia, oropharyngeal phase: Jevity 1.2 Cal at 65 ml/hr x 18 hours, start date 6/10/21 at 11:48 a.m.; and Enteral Feed Order three times a day related to dysphagia, oropharyngeal phase: Water flushes 150ml three times per day for hydration, start date 6/10/21 at 14:00 p.m. Observation on 6/7/21 at 10:00 a.m. and 6/9/21 at 8:25 a.m., R#100 receiving Jevity 1.2 Cal running via pump infusing at 60 ml/hr with water flush at 25ml/q4hr. Resident's lips were dry and chapped. Observation and interview on 6/9/21 at 2:05 p.m., with the Doctor of Nursing Practice (DNP), confirmed the current rate of Jevity 1.2 Cal infusing at 60 ml/hr with water flush at 25ml/q4h. The resident's lips were dry and chapped. Observation on 6/10/21 at 8:40 a.m. revealed Licensed Practical Nurse (LPN) DD in R#100's room changing out enteral nutrition, tubing, and water flush bag. Observation on 6/10/21 at 9:12 a.m., R#100 lying in bed, enteral nutrition continues running at 60 ml/hr, water flush 25ml/hr. Lips were dry and chapped. Observation on 6/10/21 at 4:30 p.m. and 6/11/21 at 9:12 a.m., R#100 lying in bed, enteral nutrition running at 65 ml/hr, water flush 150ml/q4h, as ordered. Interview on 6/10/21 at 1:20 p.m. with the interim Director of Nursing (DON) revealed her expectation is when the RD makes recommendations, the orders should be entered in the electronic medical record, by the nurse. She stated the nurses should carry out all orders as soon as they are received and pass the information on during shift report. During further interview, the DON stated they should have a meeting to discuss recommendations made by the RD, to ensure they are followed. The DON confirmed there was no order for enteral nutrition, current water flush infusion was incorrect, and the resident had significant weight loss, with dry and chapped lips, and decreased skin turgor. During further interview, she confirmed the recommendation made by the RD on 6/9/21 to increase the Jevity to 65 ml/hr for 20 hours had not been done until 6/10/21 at 11:55 a.m.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #11 was admitted to the facility on [DATE] with diagnoses including acute respiratory failure with hypercapnia, chro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #11 was admitted to the facility on [DATE] with diagnoses including acute respiratory failure with hypercapnia, chronic obstructive pulmonary disease with (acute) exacerbation (COPD), and chronic diastolic (congestive) heart failure (CHF). The admission MDS assessment dated [DATE] indicated the following: Section O - Special Treatments documented the resident was receiving oxygen and Respiratory Therapies. On 6/7/21 at 10:40 a.m., 6/8/21 at 2:25 p.m., 6/9/21 at 12:40 p.m., and 6/10/21 at 2:10 p.m., R#11 was observed sitting in his wheelchair in his room with oxygen in place via nasal cannula via concentrator at 1.5 liters per minute. Review of the admission orders for R#11 dated 11/12/20 revealed there was no order for oxygen. On 6/11/21 at 11:35 a.m. Registered Nurse (RN) OO was interviewed about the process of receiving new orders for new residents that admit to the facility. She stated that she receives orders from the hospital/admission information and nursing staff is responsible for inputting orders into the electronic medical record (EMR). She stated at one time, they had a Unit Manager (UM) that would input orders, but there is no person in that position at this time. She states that she is not sure if anyone checks behind her to make sure the orders are put in correctly. When asked specifically about oxygen orders, RN OO stated that this information is passed on to the next shift. When asked how she knew that a resident was on oxygen if there was no order, she stated that there is documentation in the doctor's or nurse practitioner notes and that is where they get their information. On 6/11/21 at 12:05 p.m. RN OO confirmed there was no physician order for oxygen for R#11. On 6/11/21 at 11:45 a.m. LPN UU stated that she receives the orders and puts medications into the computer. She stated that nursing is responsible for inputting orders in the EMR. She stated that she has not sent original orders to pharmacy and to her knowledge, no one is checking behind nursing staff to ensure orders are put in correctly. She stated that she does not send admission orders directly to the pharmacy and the only thing that is sent to the pharmacy is written prescriptions. Based on observations, record review, review of the facility policy titled Tracheostomy Care and staff interviews, the facility failed to obtain Physician Orders for one resident (R) (R#49) for tracheostomy care and for one resident (R#11) for oxygen therapy of 42 sampled residents. Findings include: 1. Review of the policy titled Tracheostomy Care dated 2017 revealed under Procedure Guideline: 1. Check Physician Order. Resident #49 was admitted to the facility on [DATE] with diagnoses that included but not limited to acute respiratory failure with hypoxia, epilepsy, tracheostomy, and encephalopathy. Review of Quarterly Minimum Data Set (MDS) dated [DATE] revealed R#49 was unable to complete the Brief Interview of Mental Status (BIMS) score assessment, indicating severe cognitive impairment; Section O-Special Treatments included oxygen, suctioning, and tracheostomy care. Respiratory Therapy occurred zero days in the seven day look back period. Review of Physician's Orders for R#49 revealed an order for: Oxygen at 28% via tracheostomy collar, set concentrator at 2 liters (L)/minute two times a day related to acute and chronic respiratory failure with hypoxia. Tracheostomy size #6. Physician orders did not include an order for suctioning, tracheostomy care or an order to change the tracheostomy. Review of a Respiratory Note for R#49 dated 6/6/21 revealed tracheostomy care: complete tracheostomy care performed without complications. Tracheostomy change: tracheostomy tube change-out due mid-June. Suction: suctioned two times for large amount of creamy yellow secretions. Descriptive note: resident awake and alert. Resident responds appropriately. Stoma site cleaned, encrustation removed, and antibiotic ointment applied to stoma. Inner Cannula Replacement: inner cannula changed. Trach tie replaced: trach tie changed. Dressing sponges: drain sponges changed. An interview on 6/10/21 at 12:35 p.m. with Licensed Practical Nurse (LPN) BB revealed R#49 requires to be suctioned at times due to secretions. She also does tracheostomy care at least once per shift and as needed (prn). She indicated she has received education on tracheostomy care from the Respiratory Therapist (RT). She indicated she calls the RT if she has a concern or problem. She also indicated she has plenty of supplies. She reviewed the resident Physician Orders, Medication Administration Record (MAR) and the Treatment Administration Record (TAR) and indicated there was not an order to suction the resident or to do tracheostomy care. An interview on 6/10/21 at 12:42 p.m. with the RT revealed he comes to the facility several days a week. He changes the tracheostomy for R#49 monthly. He has a respiratory care cart that he has that contain supplies needed and supplies in the resident's room and has emergency supplies readably available. He indicated he does all the tracheostomy care education for the staff and educated new nursing staff. He does them on paper and gives them to the Staff Development Coordinator (SDC). He will come to the facility whenever R#49 has a problem. His phone number was posted on the respiratory cart at the nurse's station. An interview on 6/10/21 at 8:58 a.m. with the Interim Director of Nursing (DON) and the Regional Nurse Consultant revealed she would expect the resident to have the correct orders and treatments for the nurses to follow.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected 1 resident

Based on record review, interview, and review of the facility policy titled Quality Assurance and Performance Improvement (QAPI) Process and Plan Description, the QAPI/ Quality Assessment and Assuranc...

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Based on record review, interview, and review of the facility policy titled Quality Assurance and Performance Improvement (QAPI) Process and Plan Description, the QAPI/ Quality Assessment and Assurance (QAA) committee failed to meet at least quarterly and with the required committee members present; specifically, the Medical Director and/or his designee did not attend two quarterly meetings held during the past year. The facility census was 102. Findings include: Review of the policy titled Quality Assurance and Performance Improvement (QAPI) Process and Plan Description (Revised 2019) revealed all department managers, the administrator, the director of nursing, Infection Control Preventionist, Medical Director, consulting pharmacist, resident and/or family representatives (if appropriate) and three additional staff will provide QAPI leadership by serving on the QAA committee. The QAPI committee will meet monthly. QAPI activities and outcomes will be on the agenda of every staff meeting and shared with residents and family members through their respective councils. Minutes from these meetings will be readily accessible. The QAA committee will report all activities during facility specific regularly scheduled meetings. Review of the attendance sheets titled QAPI Sign-in Sheet from June 2020 through June 2021 revealed meetings were held in June 2020, July 2020, September 2020, October 2020, and May 2021. The Medical Director was only present for the meetings on 6/11/20 and 9/17/20. There was no evidence the facility held a QAA committee meeting during the months of November and December of 2020, and January, February, or March of 2021. Interview on 6/11/21 at 12:45 p.m. with the Administrator confirmed the Medical Director only attended two of the meetings during past year and that no meetings were held from November 2020 through April 2021.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain an effective infection control program related to la...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain an effective infection control program related to labeling and storage of resident personal care items in 19 of 74 resident rooms; and failed to maintain one clean and sanitary Personal Protective Equipment (PPE) cart. Findings include: 1. Tour of the East Wing on 6/07/21 at 10:00 a.m., and 6/08/21 at 10:00 a.m. revealed the following: room [ROOM NUMBER] had five un-bagged and unlabeled wash basins stacked together in the bathroom under the sink. room [ROOM NUMBER] had two un-bagged and unlabeled wash basins stacked together, one urinal, one bed pan and two visibly soiled emesis basins in the bathroom under the sink. room [ROOM NUMBER] had two un-bagged and unlabeled wash basins stacked together in the bathroom under the sink. room [ROOM NUMBER] had one un-bagged and unlabeled wash basin in the bathroom under the sink. room [ROOM NUMBER] had two un-bagged and unlabeled wash basins stacked together in the bathroom under the sink and one un-bagged and unlabeled wash basin placed in a wheelchair stored in the bathroom. room [ROOM NUMBER] had two un-bagged and unlabeled wash basins stacked together in the bathroom under the sink and one urine sample collector on back of toilet with buildup of dust and dirt. room [ROOM NUMBER] had one un-bagged and unlabeled wash basin in the bathroom under the sink. room [ROOM NUMBER] had two un-bagged and unlabeled wash basins stacked together and two un-bagged and unlabeled bedpans in the bathroom under the sink. Observation on 6/7/21 at 10:20 a.m. revealed in room [ROOM NUMBER] a soiled brief on the floor behind the door. Observation of the memory care unit on 6/7/21 starting at 10:25 a.m. revealed: In room [ROOM NUMBER], a wash basin in bathroom unlabeled, unbagged. In room [ROOM NUMBER], bed pans on bottom shelf under sink in the bathroom unbagged/unlabeled. In room [ROOM NUMBER] two pieces of used bar soap on the sink in the shared bathroom. In room [ROOM NUMBER], wash basin in bathroom unbagged/unlabeled. In room [ROOM NUMBER], wash basin unbagged/unlabeled. Observation on 6/9/21 at 1:50 p.m., revealed in room [ROOM NUMBER], bathroom wash basin uncovered on a shelf under the sink. Observation on 6/9/21 at 2:25 p.m., revealed room [ROOM NUMBER] had wash basins uncovered and unlabeled in the shared bathroom. Observation on 6/9/21 at 2:29 p.m. revealed room [ROOM NUMBER] had wash basins uncovered and unlabeled in the shared bathroom. Observation on 6/9/21 at 2:32 p.m. revealed room [ROOM NUMBER] had wash basins uncovered and unlabeled in the shared bathroom. Observation on 6/9/18 at 2:32 p.m. revealed room [ROOM NUMBER] had wash basins uncovered and unlabeled in the shared bathroom. During observation and interview on 6/9/21 at 2:34 p.m., the Administrator, Housekeeping Supervisor, Maintenance Supervisor, and Environmental Services Manager RR verified all concerns above identified during the survey. 2. Observation on 6/8/21 at 9:05 a.m. revealed a clear, plastic, three-drawer cart outside room [ROOM NUMBER], with PPE. The PPE cart was found to have a resuscitation/Ambu-bag with dried, yellowish-brown substance on the mask and stored in the same drawer with clean PPE. The bottom drawer of the same PPE cart revealed dried, yellowish-brown substance where clean PPE was stored. Interview and observation on 6/8/21 at 10:00 a.m. with Licensed Practical Nurse (LPN) DD confirmed the dirty resuscitation/Ambu-bag found in the top drawer of the PPE supply cart. She also confirmed the top and bottom drawers of the PPE cart had dried, yellowish-brown substance on them. Interview on 6/8/21 at 10:15 a.m., with interim Director of Nursing (DON) revealed it is the responsibility of nurses to ensure the PPE cart is clean and stocked with required PPE.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for R#505 revealed she was admitted to the facility on [DATE]. Review of R#505's admission MDS d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the medical record for R#505 revealed she was admitted to the facility on [DATE]. Review of R#505's admission MDS dated [DATE] revealed Section C-Cognition: BIMS score of 15 indicating no cognitive deficit; Section H-Bowel and Bladder documented no indwelling catheter. The MDS did not indicate the resident had an indwelling urinary catheter and indicated she was frequently incontinent of urine. Review of R#505's June 2021 Summary Order Report revealed no evidence the resident had an order for an indwelling urinary catheter. Observation on 6/8/21 at 10:57 a.m. and 6/9/21 at 11:50 a.m. revealed R#505 had a urinary catheter drainage bag that was visible from the doorway and not in a privacy bag. Interview on 6/9/21 at 11:53 a.m. with Registered Nurse (RN) FF revealed residents with a catheter should have a privacy bag. She confirmed the catheter drainage bag for R#505 was visible from the door and it was not in a catheter privacy bag. Interview on 6/9/21 at 12:00 p.m. with the Interim DON revealed her expectations are that resident catheter bags be covered with a privacy bag. Based on observations, staff interviews, and record review, the facility failed to ensure urinary catheters bags were covered to protect the dignity of two of three residents (R) (R#100 and R#505) with indweliing urinary catheters. Findings include: 1. Review of the medical record for R#100 revealed he was admitted to the facility on [DATE]. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed R#100 was unable to complete the Brief Interview of Mental Status (BIMS) score assessment, indicating severe cognitive impairment. Section H - Bladder and Bowel documented resident as having an indwelling urinary catheter. Review of the comprehensive care plan, revised 5/28/21, revealed a focus for resident having an indwelling catheter. The resident has 14 French (Fr)/10 milliliter (ml) Foley catheter. Observations on 6/7/21 at 10:00 a.m. and 6/9/21 at 12:22 p.m. and 1:50 p.m. revealed R#100 lying on a low bed with catheter drainage uncovered and visible from the hallway. Observation and interview on 6/9/21 at 2:05 p.m., with the Doctor of Nursing Practice (DNP) in the hallway outside R#100's room, revealed she comes to the facility daily to see patients. She confirmed R#100 was her patient. The DNP confirmed the catheter drainage system was not covered and visible from the hallway on the door side of the bed. Observation on 6/10/21 at 11:10 a.m. with, Licensed Practical Nurse (LPN) DD confirmed R#100 catheter drainage bag was on the door side of the room and was not covered in a privacy bag. Observation and interview on 6/10/21 at 11:30 a.m. with the interim Director of Nursing (DON) confirmed the catheter drainage bag was not in a privacy bag. She revealed that her expectation is that catheter bags be covered and in a privacy bag. She further stated that staff had not received adequate in-service training on dignity for residents with a catheter drainage bag.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on record review, staff interviews, and review of facility policy titled Resident Council, the facility failed to follow up on resident complaints voiced during resident council meetings. The fa...

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Based on record review, staff interviews, and review of facility policy titled Resident Council, the facility failed to follow up on resident complaints voiced during resident council meetings. The facility census was 102 residents. Findings include: Review of Resident Council Minutes for three consecutive meetings (March 2021, April 2021, and May 2021) revealed residents had complaints for cold food, their hands not being washed before meals, and the menu being changed that excluded fried chicken, were not followed up on. There was no evidence to confirm that those resident complaints voiced during resident council meetings were acknowledged or acted upon, by facility staff. During a group resident interview on 6/9/21 at 11:14 a.m., residents identified unresolved issues including cold food, fried chicken no longer being on the menu and residents still not getting their hands washed before meals. Interview on 6/9/2021 at 12:55 p.m. with the Activity Director (AD) revealed that resident council meetings resumed in February 2021, and meetings are held on the second Thursday of the month at 2:00 p.m. She stated that when residents have concerns with food or other areas of care, the manager of that department is invited to sit in on the meeting. During further interview, she stated after the concerns are discussed and there has not been any resolution by the next meeting, then the Administrator is made aware of the issue not being addressed. Interview on 6/9/2021 at 1:15 p.m. with the Administrator, revealed that she has been in the position for 28 days and was not aware that the resident's concerns voiced during their council meetings were not being addressed. During further interview, she stated all issues that are voiced by the resident's will be followed up on going forward. Review of the facility policy titled Resident Council, dated 2017, revealed: 8. Facility staff are required to consider resident and family group views and act upon grievances and recommendations. The facility must consider these recommendations and attempt to accommodate them, to the extent practical. Decisions should be discussed with the resident council and document in writing its responses and rationale. 10. The Administrator reviews the minutes and any responses from departments within the facility. Responses are presented at the next meeting, or sooner, if indicated.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0570 (Tag F0570)

Could have caused harm · This affected multiple residents

Based on record review, staff interviews and review of the facility policy titled Resident Funds, the facility failed to maintain a surety bond sufficient to cover the current total funds in the resid...

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Based on record review, staff interviews and review of the facility policy titled Resident Funds, the facility failed to maintain a surety bond sufficient to cover the current total funds in the resident trust account. The deficient practice had the potential to affect 88 residents with trust fund accounts managed by the facility. Findings include: Review of facility policy titled Resident Funds dated 2017, revealed the policy interpretation and implementation objectives of resident fund policies are to: a. Provide a means to protect resident funds managed by the facility. d. Establish uniform guidelines to follow in implementing policies and procedures to protect the residents' funds. Review of the Resident Fund Management Services (RFMS) Trial Balance Report dated 6/9/21 revealed 88 resident trust fund accounts with a balance of $167,995.77. Review of the State of Georgia Department of Community Health Long Term Care Facility Residents' Fund Bond with effective date of 1/1/21, revealed a surety sum in the amount of $140,000. Interview on 6/9/21 at 11:15 a.m. with the Administrator confirmed the surety bond amount was $140,000. She confirmed the current bond of $140,000 was not enough to cover the resident trust fund.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0572 (Tag F0572)

Could have caused harm · This affected multiple residents

Based on resident interviews, staff interviews, and record review, the facility failed to inform nine residents who regularly attend resident council meetings, of their rights. The facility census was...

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Based on resident interviews, staff interviews, and record review, the facility failed to inform nine residents who regularly attend resident council meetings, of their rights. The facility census was 102. Findings include: During a group resident interview on 6/9/21 at 11:38 a.m., it was revealed that Residents' Rights are not discussed in resident council meetings. Residents stated they are not aware of their rights. During further group interview, residents stated they were not aware of the facility's posting of Resident's Rights located in the front lobby hallway. Interview on 6/9/21 at 12:55 p.m. with the Activity Director (AD), revealed that resident council meetings resumed in February 2021, and meetings are held on the second Thursday of the month at 2:00 p.m. She stated the residents are notified of the meetings by overhead page, on the day of the meeting. She stated she goes to each resident's room to remind them of the meeting. During further interview, the AD revealed that Resident's Rights are not discussed during the meeting. Review of Resident Council minutes from February 2021 through June 2021, revealed Resident Rights had not been discussed for the past five months. Interview on 6/9/21 at 3:56 p.m. with Social Services Director (SSD) UU, revealed staff had not reviewed Residents' Rights with facility resident's in over a year. During further interview, she stated she does not attend Resident Council meetings.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain a safe and homelike environment related to dirt buil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain a safe and homelike environment related to dirt buildup and disrepair of resident rooms and bathrooms including toilets, sinks, floors, walls, windows, air conditioning units, privacy curtains, beds, and vents in 33 of 74 resident rooms and one shower room. 1. Observational tour of the memory care unit on 6/7/21 at 10:25 a.m. revealed: room [ROOM NUMBER], wall by the window was dirty and stained, bathroom sink dirty, and sink handles dirty/rusty. room [ROOM NUMBER], the wood chipped/missing on the floor base board by the window, top of sink rusted/dirty, and wall behind toilet stained with an unidentified brown substance. room [ROOM NUMBER], wall next to bed B dirty and caulking around sink thick/chipped/cracked. room [ROOM NUMBER], blue mat on the floor dirty and black spots /substance on shelf in bathroom. room [ROOM NUMBER], the wall by the window dirty with dried yellowish substance. room [ROOM NUMBER], the wall by bed A stained. 2. Observations on 6/7/21 starting at 12:45 p.m. revealed the following: In room [ROOM NUMBER], there was dirt build up on the floor, dust on the tables, bed post and the air conditioning unit inside the room. The toilet base was rusty and the rim of the toilet was dirty. There was a strong urine odor in the bathroom. The walls in the bathroom had stains. In room [ROOM NUMBER], the floors were dirty with stains and food content was on the floor around the bed. There was dust build up on the air conditioner vent, bathroom floor had dirt build up and stains around the toilet, the toilet had black spots on the seat, the rim, and the lid of the toilet. The sink had a film on the corner and rust stains around the sink. In room [ROOM NUMBER], the floor had dirt build up. The bathroom had stains around the toilet and dirt around the rim and base of the toilet. In room [ROOM NUMBER], there was dirt on the floor and food contents around the resident's bed. The bathroom had a urine smell and there were stains on the sink. There were black spots on the rim and seat of the toilet and standing water on the floor behind the toilet. In room [ROOM NUMBER], the floor had dirt build up and food content wrappers around the bed closest to the window. There was dust on the television table and stains on the wall. The bathroom toilet had stains around the rim of the toilet in addition to black spots around the seat of the toilet. The bathroom had a strong urine smell. The toilet would not flush. The sink had rust/stains around the rim and on the corner. In room [ROOM NUMBER], the bathroom sink had stains on the corner and a dirt build up on the floor. The toilet had stains inside the bowl that were black. In room [ROOM NUMBER], the floor had dirt build up and the curtain closest to the window had stains on the bottom half. The toilet had stains inside the bowl and black spots around the outside of the toilet. The sink had standing water on the corner with stains around the rim. In room [ROOM NUMBER], the floor had dirt build up in the common walking area. The bathroom had urine in the toilet and the flush handle was not working. There were stains on the inside of the bowl and around the outside of the rim of the toilet. There was tissue on the floor. Observation on 6/8/21 at 3:05 p.m. revealed housekeeping staff on the hallway of rooms 101 through 108. However, there were no changes in the above observations. 3. Observation on 6/7/21 at 10:07 a.m. revealed in room [ROOM NUMBER] bed A privacy curtain with medium sized hole in the netting at the top of the curtain and bed B does not retract for privacy. Observation on 6/7/21 at 10:14 a.m. revealed in room [ROOM NUMBER] bed A and bed B privacy curtains with dark brown spots midway on both sides. Observation on 6/7/21 at 10:20 a.m. revealed in room [ROOM NUMBER] beside bed A, black marks on the wall and brown stains streaming down wall. Observation on 6/7/21 at 10:29 a.m. revealed in room [ROOM NUMBER] bed B privacy curtain with brown stain in middle of curtain: also, room [ROOM NUMBER] bed A, brown stain on wall with small white specks on wall. Observation on 6/8/21 at 8:45 a.m. revealed in room [ROOM NUMBER] bed B privacy curtain missing from B bed. Observation on 6/8/21 at 8:57 a.m. revealed in room [ROOM NUMBER] bed A privacy curtain with medium sized hole in the netting at the top of the curtain and bed B does not retract for privacy. Observation on 6/8/21 at 8:59 a.m. revealed in room [ROOM NUMBER] bed A and bed B privacy curtains with dark brown spots midway on both sides. 4. Observations on 6/7/21 at 10:00 a.m., 6/8/21 at 10:00 a.m., and 6/9/21 at 10:22 a.m. revealed shower room number one on the East Wing had stains inside the toilet, the intake vent was dirty and dusty, there was a black substance on the grate at bottom of shower stall and missing grout at the bottom of shower stall. Tour of the East Wing on 6/7/21 starting at 10:05 a.m., and 6/08/21 starting at 10:05 a.m. revealed the following: Observation in room [ROOM NUMBER] revealed the bathroom with dirt/grime build up around the bottom of the toilet, dirt/rust in and around the bathroom sink, dirt/grime build up around the bathroom door frame, dirt/dust buildup on windowsill, dust/dirt on the air conditioner vent, a broken foot board on bed A, and scuffed/black marks on the walls near bed A. Observation in room [ROOM NUMBER] revealed black scuff marks on the floors between the beds, dirty/dusty air conditioner unit and vent, dirty/dusty windowsill, and dirt/grime build up around bottom of toilet in bathroom. Observation in room [ROOM NUMBER] revealed dirt/dust build up on air conditioner unit and vent, and stain on the ceiling in bathroom with peeling paint. Observation in room [ROOM NUMBER] revealed the toilet in the bathroom had caulking that was caked with grime and dirt. Observation in room [ROOM NUMBER] revealed a broken vent on the front of the air conditioner unit, the vent was covered with dust, the windowsill was covered with dust/dirt with spider webs in the corner, and the caulking on the bottom of the toilet was caked with a brownish material. Observation in room [ROOM NUMBER] revealed the windowsill was covered with dust/dirt, including small round material of an unknown source, the air conditioner filter was observed to be covered with dust/dirt, the bathroom sink was dirty with brown grime and the caulk covering the sink and countertop was caked with dirt. Observation in room [ROOM NUMBER] revealed bathroom sink caulking with dirt buildup, toilet observed to have caulking with dirt buildup and rust on it, dust and dirt was observed on the windowsill and dust on the air conditioning vents. Observation in room [ROOM NUMBER] revealed the wall behind the beds was observed to have cracked, missing, and chipped paint, the bathroom had dirt build up observed on the caulking of the toilet. Observation in room [ROOM NUMBER] revealed dirt build up on the caulking around the toilet, and rust was noted on a shelf below the sink, the wall behind the resident's beds was observed to have chipped, missing paint. Observation in room [ROOM NUMBER] revealed the windowsill with caked up dust/dirt and there was a broken air conditioner vent. The vents had dust on them. 5. Observations were made with Environmental Services Manager RR on 6/9/21 between 1:30 p.m. and 2:45 p.m. as follows: Observation on 6/9/21 at 1:50 p.m. in room [ROOM NUMBER] revealed a dirty window seal and scuff marks on walls of the room. Observation on 6/9/21 at 2:18 p.m. in room [ROOM NUMBER] revealed bathroom toilet riser with dark loose liquid running down the legs of the toilet riser and splattered on the wall beside the toilet, and rust around the bottom of the toilet. Observation on 6/9/21 at 2:25 p.m. in room [ROOM NUMBER] revealed a dirty air conditioner unit, dirty over the bed table, dirty bed side table, and scuff marks on the wall and sheetrock. Observation on 6/9/21 at 2:28 p.m. in room [ROOM NUMBER] revealed a hole in the sheetrock and scuff marks on the walls. Observation on 6/9/21 at 2:30 p.m. in room [ROOM NUMBER] revealed scuff marks on the wall and sheetrock; toilet will not flush. Observation on 6/9/21 at 2:32 p.m. in room [ROOM NUMBER] revealed dirty, build-up of dust on the air condition unit, sheetrock was soft and had a hole below and to the right of the air conditioning unit, piece of wood lying on the floor below the air conditioning unit. During observation and interview on 6/9/21 at 2:35 p.m., environmental concerns identified during the survey were confirmed with the Administrator, Housekeeping Supervisor, Maintenance Director, and Environmental Services Manager RR. Interview on 6/9/21 at 8:43 a.m. with Housekeeper VV who has worked at the facility for two years, stated when cleaning the resident rooms, she starts with pulling the trash and then wipes everything down with disinfectant, the bathroom is then cleaned, the floor is swept and mopped, and beds are wiped down if they have an odor. During further interview, she stated there is no deep cleaning schedule that she is aware of. The only time a room is deep cleaned is when the resident goes out to the hospital or is discharged . Interview on 6/9/21 at 8:55 a.m. with Certified Nursing Assistant (CNA) II revealed that she does not feel as though the facility is clean. She stated the housekeeping staff usually just come into the resident's rooms and pull the trash and wipe down the furniture. Further interview revealed that there are not any deep cleans that are conducted unless a resident is discharged or goes to the hospital. Interview on 6/9/21 at 9:12 a.m. with Licensed Practical Nurse (LPN) DD revealed the facility is not as clean as it should be. She stated there is not enough staff in the house keeping department. Further interview revealed there are usually two to three housekeepers assigned to the [NAME] Wing. She stated the nursing staff helps with keeping the unit clean as much as they can. She further stated there is no deep cleaning schedule that is followed by housekeeping staff. Interview on 6/9/21 at 11:06 a.m. with Environmental Services Manager AA revealed for the past two months drainage has been bad and sometimes things get thrown or fall into the toilets that will back them up. Interview on 6/9/21 at 1:32 p.m. with Environmental Services Manager RR revealed he has been in the facility since 2015 and they currently have 12 to 15 staff members employed to service the facility. He stated there is a daily chat with the onsite manager and a walk through every two weeks. Further interview revealed there is a deep cleaning schedule that should be utilized. He stated there should be four deep cleaning rooms done per day with documentation of completion initialed by the onsite manager. Continued interview also revealed that privacy curtains should be replaced at any time they are soiled or in disrepair. Further interview on 6/10/21 at 12:42 p.m. with the Environmental Services Manager AA revealed the facility failed to ensure each room was cleaned on a consistent basis.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected multiple residents

Based on record review and staff interview, the facility failed to ensure that 26 of 30 Certified Nursing Assistants (CNA) received the minimum of 12 hours of annual in-service training. Findings incl...

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Based on record review and staff interview, the facility failed to ensure that 26 of 30 Certified Nursing Assistants (CNA) received the minimum of 12 hours of annual in-service training. Findings include: Review of a facility document dated 5/24/21 revealed the facility currently lists 30 CNA's that have been employed at the facility for more than one year. Further review revealed that 26 of the CNA's did not receive the required minimum of 12 hours of educational training. Interview on 6/10/21 at 3:39 p.m. with the Administrator revealed the Staffing Development Coordinator is responsible for overseeing the CNA training, but there is no one in this position right now. She stated the information she provided about the CNA training hours was all that she could find. During further interview, she stated the training hours are what she reported to the State, and she knew this was deficient.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, staff interviews, and review of the facility policy titled, Quality Assurance and Performan...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, staff interviews, and review of the facility policy titled, Quality Assurance and Performance Improvement (QAPI) Process and Plan Description, the facility failed to implement corrective action plans that effectively addressed environmental concerns in 14 of 74 resident rooms in the facility. Findings include: Review of the Quality Assurance and Performance Improvement (QAPI) Process and Plan Description (Revised 2019) revealed: B. Purpose - the development and implementation of (name) QAPI process and plan is to objectively, strategically, and systematically monitor and evaluate: * Quality, delivery, applicability, and effectiveness of the facility's performance and services. * Compliance with standards and regulations and/or adopted practices. * Resolution of identified problems. D. Addressing Key Issues . QAPI process and plan includes policies and procedures to: * Establish goals/ thresholds for performance measurement. * Identify and prioritize problems and opportunities for improvement. * Develop corrective action or performance improvement activities. Observations during a tour of the facility on 8/2/21 from 11:01 a.m. through 12:15 p.m. and on 8/3/21 from 11:30 a.m. through 3:30 p.m. revealed environmental concerns related to dirt buildup and disrepair of walls, windows, and air conditioning units in the following resident rooms: 101, 117, 120, 122, 124, 125, 127, 128, 130, 131, 133, 204, 210, and 305. Review of Compliance Rounds dated 7/23/21, 7/26/21, 7/27/21, 7/28/21, 7/29/21, 7/30/21, and 8/2/21 revealed a section titled Housekeeping Issues (sticky floor, hand sanitizer empty, dust, clean furniture, bathroom clean), a section titled Maintenance Repair Issues (over bed and all lighting, call bell working, plumbing working, any cracks on the floor or wall, paining needs, soap dispensers in place, any safety issues), and a section titled Corrected By. Further review revealed rooms 101, 117, 120, 122, 124, 125, 127, 128, 130, 131, 133, 210, and 305 were not documented as needing cleaning or repair. On 7/29/21, it was noted that in room [ROOM NUMBER], the baseboard needed repair. However, there was no documentation that the repair was completed. Review of the Weekly/Daily Rounds Checklist dated 6/14/21, 6/21/21, 6/28/21, 7/5/21, 7/12/21, 7/19/21, 7/26/21, and 8/2/21 revealed weekly items: check all air filters and functionality of the PTAC (packaged terminal air conditioner) units and patch and paint holes pending paint is available. Further review revealed the air conditioners were documented as cleaned and the patch and paint work was documented as assessed and ongoing. Review of the (name) Painting, LLC Proposal dated 7/1/21 revealed an estimate for $157,000 for interior painting including but not limited to preparing surfaces for painting (putty, caulk, sand) and all materials included. Review of correspondence between the facility and (name) Painting revealed a quote was obtained on 7/6/21 for $700 for interior paint per room. Interview on 8/5/21 at 10:50 a.m. with the Maintenance Director revealed they plan to paint all the common areas and resident rooms, have already picked out paint colors and purchased some paint for touch ups, and obtained a quote from an outside paint company. The Maintenance Director confirmed all repairs had not been completed. He confirmed that the air units were not clean and were dirty and dusty. He revealed they had cleaned and/or replaced the filters but had not cleaned the vent slats or grille on the top or front of the units. Post survey telephone interview with the Administrator on 8/18/21 at 2:20 p.m. revealed that she did not have anyone to assist with making the repairs. She initially tried to hire day laborers to come in and do the 33 rooms, but the CEO (Chief Executive Officer) did not want to use day laborers. She stated that she already had a quote from 7/1/21 but was required to obtain additional quotes to get approval from the corporate office. On 7/6/21, an additional quote was obtained and submitted to the corporate office for approval. In an attempt to make repairs prior to the revisit, the Maintenance Director knew a couple of teenagers, with no experience, and asked them to make some of the repairs and paint, which resulted in the areas that were poorly repaired and poorly painted. Cross refer to F584.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 11 life-threatening violation(s), Special Focus Facility, 2 harm violation(s), $292,548 in fines, Payment denial on record. Review inspection reports carefully.
  • • 54 deficiencies on record, including 11 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $292,548 in fines. Extremely high, among the most fined facilities in Georgia. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Thunderbolt Llc's CMS Rating?

CMS assigns THUNDERBOLT CARE CENTER LLC an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Georgia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Thunderbolt Llc Staffed?

CMS rates THUNDERBOLT CARE CENTER LLC's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 47%, compared to the Georgia average of 46%.

What Have Inspectors Found at Thunderbolt Llc?

State health inspectors documented 54 deficiencies at THUNDERBOLT CARE CENTER LLC during 2021 to 2025. These included: 11 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 40 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Thunderbolt Llc?

THUNDERBOLT CARE CENTER LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by PEACH HEALTH GROUP, a chain that manages multiple nursing homes. With 134 certified beds and approximately 109 residents (about 81% occupancy), it is a mid-sized facility located in SAVANNAH, Georgia.

How Does Thunderbolt Llc Compare to Other Georgia Nursing Homes?

Compared to the 100 nursing homes in Georgia, THUNDERBOLT CARE CENTER LLC's overall rating (1 stars) is below the state average of 2.6, staff turnover (47%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Thunderbolt Llc?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the substantiated abuse finding on record.

Is Thunderbolt Llc Safe?

Based on CMS inspection data, THUNDERBOLT CARE CENTER LLC has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 11 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Georgia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Thunderbolt Llc Stick Around?

THUNDERBOLT CARE CENTER LLC has a staff turnover rate of 47%, which is about average for Georgia nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Thunderbolt Llc Ever Fined?

THUNDERBOLT CARE CENTER LLC has been fined $292,548 across 2 penalty actions. This is 8.1x the Georgia average of $36,004. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Thunderbolt Llc on Any Federal Watch List?

THUNDERBOLT CARE CENTER LLC is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.