HIGHLAND OAKS
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Highland Oaks in Elgin, Illinois, has earned a Trust Grade of A, meaning it is considered excellent and highly recommended for care. It ranks #49 out of 665 facilities in Illinois, placing it in the top half, and #5 out of 25 in Kane County, indicating that only four local options are better. However, the facility is experiencing a worsening trend, with the number of issues increasing from 2 in 2023 to 4 in 2024. Staffing is a notable strength with a 5-star rating and a turnover rate of 30%, which is significantly below the state average, indicating that staff tend to stay long-term and know the residents well. Although Highland Oaks has no fines, which is a positive sign, recent inspections revealed some concerns, including improper food storage practices that could lead to foodborne illnesses and staff not following infection control protocols, which raises potential risks for residents.
- Trust Score
- A
- In Illinois
- #49/665
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ✓ Good
- 30% annual turnover. Excellent stability, 18 points below Illinois's 48% average. Staff who stay learn residents' needs.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Illinois facilities.
- Skilled Nurses ✓ Good
- Each resident gets 65 minutes of Registered Nurse (RN) attention daily — more than 97% of Illinois nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ○ Average
- 6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
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Low Staff Turnover (30%) · Staff stability means consistent care
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
-
Staff turnover is low (30%)
18 points below Illinois average of 48%
Facility shows strength in staffing levels, staff retention, fire safety.
The Bad
No Significant Concerns Identified
This facility shows no red flags. Among Illinois's 100 nursing homes, only 1% achieve this.
The Ugly 6 deficiencies on record
Aug 2024
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, the facility failed to ensure staff wore appropriate PPE (personal protective equipment) in enhanced barrier precaution rooms when providing direct c...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, interview, and record review the facility failed to properly label and store food in the refrigerator; ensure thermometers were inside the refrigerator; and ensure leftovers were...
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Aug 2024
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0602
(Tag F0602)
Could have caused harm · This affected 1 resident
Based on interview and record review the facility failed to prevent the diversion of a resident's controlled substance medication. This applies to 1 of 3 residents (R1) reviewed for misappropriation o...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
Based on interview and record review the facility failed to implement policies to identify and prevent the diversion of controlled substances. This applies to 1 of 3 residents (R1) reviewed for contro...
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Jul 2023
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow physician orders to apply a hand splint to a r...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0887
(Tag F0887)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow their policy to offer the COVID-19 vaccine to residents.
Thi...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (93/100). Above average facility, better than most options in Illinois.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Illinois facilities.
- • 30% annual turnover. Excellent stability, 18 points below Illinois's 48% average. Staff who stay learn residents' needs.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Highland Oaks's CMS Rating?
CMS assigns HIGHLAND OAKS an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Illinois, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Highland Oaks Staffed?
CMS rates HIGHLAND OAKS's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 30%, compared to the Illinois average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Highland Oaks?
State health inspectors documented 6 deficiencies at HIGHLAND OAKS during 2023 to 2024. These included: 6 with potential for harm.
Who Owns and Operates Highland Oaks?
HIGHLAND OAKS is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 24 certified beds and approximately 20 residents (about 83% occupancy), it is a smaller facility located in ELGIN, Illinois.
How Does Highland Oaks Compare to Other Illinois Nursing Homes?
Compared to the 100 nursing homes in Illinois, HIGHLAND OAKS's overall rating (5 stars) is above the state average of 2.5, staff turnover (30%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Highland Oaks?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Highland Oaks Safe?
Based on CMS inspection data, HIGHLAND OAKS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Illinois. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Highland Oaks Stick Around?
Staff at HIGHLAND OAKS tend to stick around. With a turnover rate of 30%, the facility is 16 percentage points below the Illinois average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly.
Was Highland Oaks Ever Fined?
HIGHLAND OAKS has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Highland Oaks on Any Federal Watch List?
HIGHLAND OAKS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.