INTEGRITY HC OF MARION

1301 EAST DEYOUNG, MARION, IL 62959 (618) 997-1365
For profit - Limited Liability company 125 Beds INTEGRITY HEALTHCARE COMMUNITIES Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
8/100
#554 of 665 in IL
Last Inspection: June 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Integrity HC of Marion has received a Trust Grade of F, indicating significant concerns about the quality of care provided. This places the facility at #554 out of 665 in Illinois, which means it ranks in the bottom half of nursing homes in the state, and #4 out of 5 in Williamson County, suggesting limited local options. The facility is worsening, with the number of issues increasing from 6 in 2024 to 27 in 2025. Staffing is rated average with a 3/5 stars, and the turnover rate of 45% is slightly below the state average, meaning some staff do stay longer. There have been several concerning incidents, including a resident developing severe ulcers that led to hospitalization and death, and another resident experiencing untreated pain for 24 hours after admission, which caused significant distress. While there are no fines on record, the overall quality measures are poor, indicating a mix of strengths and serious weaknesses that families should consider carefully.

Trust Score
F
8/100
In Illinois
#554/665
Bottom 17%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
6 → 27 violations
Staff Stability
○ Average
45% turnover. Near Illinois's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Illinois facilities.
Skilled Nurses
○ Average
Each resident gets 36 minutes of Registered Nurse (RN) attention daily — about average for Illinois. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
39 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 6 issues
2025: 27 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (45%)

    3 points below Illinois average of 48%

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Illinois average (2.5)

Significant quality concerns identified by CMS

Staff Turnover: 45%

Near Illinois avg (46%)

Typical for the industry

Chain: INTEGRITY HEALTHCARE COMMUNITIES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 39 deficiencies on record

1 life-threatening 4 actual harm
Aug 2025 2 deficiencies
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to keep the dry storage free of contamination of rodents and rodent droppings. This failure has the potential to affect all 94 r...

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Based on observation, interview, and record review, the facility failed to keep the dry storage free of contamination of rodents and rodent droppings. This failure has the potential to affect all 94 residents residing in the facility. Findings include:On 8/14/25 at 11:50 AM, in the dry storage room in the kitchen, there was a pile of small pieces of plaster/wood with a hole above it noted in the corner. Shelves containing food items around the outer perimeter of the room had several mouse droppings on them.On 8/14/25 at 12:04 PM, V1 (Administrator) said the pest control company had covered up 3 holes in the walls of the dry storage area they believed mice were getting in through, but was unaware the mice had chewed through one. V1 said she would have the Maintenance Director to fill the hole with steel wool and recover the hole.On 8/14/25 at 2:47 PM, V2 (Regional Clinical Director) said the facility did not have a dry storage area policy.The facility's revised May 2008 Pest Control policy documented in part . 1. This facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents.The facility's 8/14/25 Midnight Census Report documented 94 residents residing in the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to ensure the facility was free of rodents. This failure has the potential to affect all 94 residents residing in the facility.F...

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Based on observation, interview, and record review, the facility failed to ensure the facility was free of rodents. This failure has the potential to affect all 94 residents residing in the facility.Findings include:On 8/14/25 at 9:46 AM, R2 said she had seen a couple of mice in her room and had found a small mouse dead in her trashcan. R2 said she had seen a mouse in the room next to hers that was connected through a bathroom. R2 said she thought the mice may have been coming into her room from the room next door. R2's 5/19/25 Minimum Data Set (MDS) documented a Brief Interview for Mental Status (BIMS) score of 15, indicating R2 was cognitively intact.On 8/14/25 at 9:45 AM, the room next to R2 connected by a bathroom had pieces of breakfast foods scattered around the floor and a black mouse bait box in the corner. On 8/14/25 at 10:15 AM, R3 said she had seen a mouse in the corner of her room earlier in the week. R3 said she had scared the mouse away and it ran out into the hallway. R3 said she had a box under her bed that she kept shoes in and it had a large amount of mouse droppings in it, but her daughter had cleaned it out a few days prior. R3's room had an overturned cup in the floor with milk spilled around and a few pieces of breakfast food scattered around the floor. R3's 6/8/25 MDS documented a BIMS score of 13, indicating R3 was cognitively intact.On 8/14/25 at 10:05 AM, R4 said she had a mouse that lived in her room in her dresser. R4 said she had seen the mouse that morning in the corner of her room behind her yarn basket and had saw him run back to the dresser. R4 pulled her yarn basket out of the corner and a large amount of mouse droppings were scattered on the floor. R4's room had an assortment of open snacks such as chips, crackers, and cakes. R4's bottom drawer of her nightstand had a large amount of mouse droppings scattered around the bottom. R4 said she had not seen any mouse traps in her room and did not want the mouse to be killed. R4 stated, He (the mouse) isn't hurting anybody. R4's 7/27/25 MDS documented a BIMS score of 12, indicating moderate cognitive impairment.On 8/14/25 at 1:38 PM, R5 said about a month prio, V3 (Certified Nursing Assistant/ CNA) had come into her room one night and turned on the light and started screaming because there was a mouse on R5's shoulder in the bed. R5 said the mouse had jumped off her bed onto the nightstand and went into an open bag of chips. R5 said the mouse then ran down her call light cord and jumped to the floor like a little acrobat. R5 said she had other mice in her room, but that was the only time one had been in bed with her, to her knowledge. R5's 5/26/25 MDS documented a BIMS score of 15, indicating R5 was cognitively intact.On 8/14/25 at 2:04 PM, V3 (CNA) stated she had not seen any mouse on R5's shoulder or on any residents. V3 said she had been asked by R5 if V3 recalled seeing the mouse in R5's bed, and V3 told R5 it must have been another staff member because it was not V3. V3 said she recently saw a mouse running down the hallway and into the shower room, but was unsure of the exact date. V3 was asked if she told anyone about the mouse running down the hallway and into the shower room, and V3 said she did not because there were mice all over the building.On 8/14/25 at 10:39 AM, V4 (CNA) stated. I have heard there is a mouse on 100 hall, I have never seen a mouse but there are signs of them on 100 hall. On 8/14/25 at 11:50 AM, in the dry storage room in the kitchen, there was a pile of small pieces of plaster/wood with a hole above it noted in the corner. Several mouse droppings were noted on the food storage shelves. On 8/14/25 at 11:55 AM, the door leading to the maintenance room off of the main dining room was left open to the outside with no one in the maintenance room.On 8/14/25 at 12:04 PM, V1 (Administrator) stated, That's new in dry storage area the mice have chewed through it, they were getting in in the other corner and they put steel mesh in and sealed it up so I guess we are going to have to put the steel mesh over here. He (Maintenance) shouldn't be leaving the door open. On 8/14/25 at 2:10 PM, V1 said the facility had been told by the pest control company the mouse bait boxes in the facility were not going to be effective as long as there were other foods for the mice to eat. V1 said she had ordered a large number of sticky traps in hopes they would be more effective than the mouse bait boxes. Pest Control Report, dated 8/11/25, documents in part, Service Description.Rodent- Interior Maintenance.Rodent Bait Station, With Activity: 2, Without Activity: 11.The facility's May 2008 Pest Control policy documented in part .1. This facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents.The facility's 8/14/25 Midnight Census Report documented 94 residents residing in the facility.
Aug 2025 5 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure pain was treated for 1 of 1 (R3) resident revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure pain was treated for 1 of 1 (R3) resident reviewed for pain in the sample of 19. This failure resulted in R3 experiencing severe pain with no treatment for the first 24 hours of admission, resulting in a lack of sleep and emotional distress. Findings Include:R3's facility admission Record, with a print date of 8/4/25, documents R3 was admitted to the facility on [DATE], with diagnoses that include sacroiliitis, surgical aftercare, diabetes, asthma, anemia, restless leg syndrome, Alzheimer's disease, and radiculopathy of lumbar region.R3's Baseline Care Plan, dated 7/30/25, documents R3 is alert with cognitive impairment. This Care Plan documents, family states resident gets confused at times. Under Pain, this Care Plan documents R3 is in pain with no pain level documented.R3's Order Summary Report with Active Orders: Percocet Oral Tablet 7.5-325 MG (milligrams).Give 1 tablet by mouth every 6 hours as needed for pain. Start Date 07/30/2025.R3's Medication Administration Record, dated 7/1/25 to 7/31/25, documents a physician order to Monitor and document pain level every shift. Start Date 07/30/2025 1800 (6:00 PM). On 7/30/25 under Pain Level Night and 7/31/25 Pain Level Day, there is an 8, indicating R3 was experiencing pain at an 8 out of 10 level. This same MAR documents a physician order of, Percocet Oral Tablet 7.5-325 MG (milligrams).Give 1 tablet by mouth every 6 hours as needed for pain. Start Date 07/30/2025. There are no signatures indicating R3 received this medication on 7/30/25 or 7/31/25.R3's Progress Notes document the following.7/30/25 10:12 AM, report called from (name of regional hospital) .female with hx (history) of DM (diabetes mellitus), stroke, breast cancer, sleep apnea, Parkinsons, seizures, RLS (restless leg syndrome), liver failure, depression, GERD (gastroesophageal reflux disease), kidney stones. Resident c/o (complaints of) rt (right) leg pain, rx (prescription) for Percocet is being sent. Has lumbar laminectomy on 7/25 with a pain stimulator present.7/30/25 2:30 PM, Resident arrived via family personal car. Resident assisted into bed. Resident is A/O (alert and oriented) x (times) 4 at this time, with family at bedside.7/30/25 4:47 PM, Messaged MD (physician) for RX for Percocet as no scripts came with resident. Hospital stated they sent RX with her. Awaiting response.7/31/25 8:58 AM, Resident c/o pain 8/10. MD notified for PRN (as needed) pain pill Percocet 7.5/325 prn q (every) 6 (hours) signed script.7/31/25 9:53 AM, Tylenol offered for pian. Res (resident) refuses states it won't work. Awaiting response from MD for PRN Percocet script.7/31/25 5:22 PM, Pharmacy contacted for emergency release code for Percocet from (medication cabinet). Medication obtained and administered to patient.On 7/31/25 at 2:49 PM, R3 was laying in her bed covered with blankets. R3 stated she arrived at the facility yesterday morning and hasn't had any pain medication since her arrival. R3 stated she didn't get any medications until about an hour ago. R3 stated last night was rough, no sleep, just sat here crying in the blanket. When asked why she didn't get her medications including her pain medication, R3 stated they didn't get the order from the doctor and couldn't get it from the pharmacy.On 8/6/25 at 10:37 AM, V23 (Certified Nursing Assistant/CNA) stated she provided care for R3 on her day of admission. V23 stated R3 was independent and did say she was in pain. V23 stated she told the nurse (V26/LPN-Licensed Practical Nurse) and they said the hospital didn't send a prescription for the pain medication.On 8/6/25 at 10:59 AM, V25 (CNA) stated she provided care to R3 on her day of admission, and she was hurting that day. When asked what they were doing to treat the pain, V25 stated they were calling the pharmacy.On 8/6/25 at 10:23 AM, V26 (LPN/Licensed Practical Nurse) stated she was the nurse who admitted R3 to the facility. V26 stated she didn't remember what time R3 arrived at the facility. V26 stated she came in towards the end of her 6 am to 6 pm shift. V26 stated she complained of pain and V26 messaged the physician. V26 stated the hospital said they sent prescriptions for R3's pain medications, but R3 didn't have them. V26 stated she messaged R3's physician and he never responded.On 8/6/25 at 9:36 AM, V27 (RN/Registered Nurse) stated she was helping on R3's unit on her day of admission, 7/30/25. V27 stated she and V26 (LPN) were doing R3's admission together. V27 stated she left around 4:30 PM. V27 stated she did the charting and V26 put the medications in the system. V27 stated she could tell R3 was in pain, and she told V26 who was working on the orders. On 8/4/25 at 2:42 PM, V6 (Registered Nurse/RN) stated R3 admitted to the facility on [DATE], and her medications weren't available. V6 stated R3 was hurting, and it was an all-day event getting her pain medication. V6 stated towards the end of her shift (7/31/25), they were able to get in touch with R3's physician (V5), and got a prescription for her Percocet. V6 stated she had another nurse message V5 on their message app first thing that morning, since she didn't have access to the app yet. V6 stated V2 (Director of Nurses) got involved with it and V5 gave them the prescription they needed. When asked if there was a reason she didn't call V5 when he didn't respond to their messages, V6 stated it just went over my head. V6 stated she did offer R3 Tylenol, and she refused it. V6 stated they have issues with the pharmacy not always sending the medications. V6 stated if they don't get a medication from the pharmacy, they are supposed to get it out of the (medication cabinet) if they can and/or notify the physician.On 8/4/25 at 3:16 PM, V9 (Licensed Practical Nurse/LPN) stated he did a comprehensive pain assessment on R3, and she had pain in her femur that shoots down her right leg that can be a 7 out of 10 at times. V9 stated he gave R3 pain medications as needed all day on the days he provided care to R3, and he believed he gave her Tylenol also for breakthrough pain. V9 stated he assisted her with turning and repositioning as well. V9 stated if they don't have medications to administer to residents who newly admit, he calls the pharmacy, contacts the physician, and gets them from the (medication cabinet). V9 stated if he can't get them from the (medication cabinet) he calls the pharmacy and has them send the order to a local pharmacy so they can get a supply until their pharmacy can deliver them.On 8/4/25 at 4:02 PM, V10 (CNA/Certified Nursing Assistant) stated she assisted R3 with a shower on 7/31/25 or 8/1/25. V10 stated R3 appeared slightly confused and worried. V10 stated R3 complained of lower back pain when they transferred her.On 8/6/25 at 1:11 PM, V2 (Director of Nurses) stated she was aware R3 didn't get her pain medication until 7/31/25. V2 stated when R3 was admitted , the nurse reached out to V5 via the messaging app and didn't hear a response through the night. V2 stated after this surveyor spoke with her and V1 (Administrator) about the situation on the afternoon of 7/31/25, she reached out to V5, and he told her he had sent the order to the pharmacy at 9:30 AM on 7/31/25. V2 stated she called the pharmacy and got the emergency release code and pulled the prescription out of the (medication cabinet). V2 stated the nurse working did not realize she could pull the medications from the (medication cabinet) and they have educated her and all of the other nurses on what to do if they don't have the prescription and/or the medications are not delivered from the pharmacy.On 7/31/25 at 4:20 PM, V1 (Administrator) stated R3 came to them with no hard prescription for her pain medications and they had contacted R3's physician the morning of 7/31/25 and hadn't heard anything back at this time. When asked what the normal procedure would be if a resident didn't have the medications they needed, V1 stated they would get the order from the attending physician and/or medical director, contact the pharmacy, and it would be delivered. When asked if they had done that with R3's medications, V1 stated they had contacted the physician the morning of 7/31/25. When asked what the next step would be to ensure R3's pain was treated, V1 stated she guessed they would send R3 to the emergency room. V1 stated they did offer R3 Tylenol for the pain, and she refused it.On 8/5/25 at 2:37 PM, V5 (Physician) stated he got a text late afternoon on 7/30/25 related to R3 not having pain medication. V5 stated the actual prescription wasn't sent to the pharmacy until 7/31/25 at 9:30 AM, and then it went into a prior authorization bin, and that may have delayed it. V5 stated he wasn't sure how long it sat in the bin. V5 stated having the pharmacy call him for emergency medication is the safest way to get them. V5 stated he got messages on 7/30/25 at 4:40 PM that she admitted and needed scripts for the pain medication and on 7/31/25 at 8:57 AM he received a message R3 was in severe pain. V5 stated then they called him sometime that afternoon.The facility Pain Management Policy, dated 2022, documents, Purpose: To facilitate resident independence, promote resident comfort and preserve resident dignity. The purpose of this policy is to accomplish that mission through an effective pain management program, providing our residents the means to receive necessary comfort, exercise greater independence, and enhance dignity and life involvement. General Guidelines: The facility will achieve these goals through: Promptly and accurately assessing and managing pain to the greatest extent possible. Pain will be assessed and managed in a timely fashion, especially if it is of recent onset. Communication with the physician will ensure an appropriate individualized pain management plan.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure call lights were within reach for 1 of 1 (R1) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure call lights were within reach for 1 of 1 (R1) resident reviewed for accommodation of needs in the sample of 19. Findings Include:1.R1's facility admission Record, with a print date of 8/4/25, documents R1 was admitted to the facility on [DATE], with diagnoses that include right femur fracture, generalized anxiety disorder, muscle weakness, and difficulty walking.R1's MDS (Minimum Data Set), dated 7/27/25, documents a BIMS (Brief Interview for Mental Status) score of 15, indicating R1 is cognitively intact.R1's current Care Plan documents a Focus area of, Transferring: (R1) has a self care deficit in transferring r/t (related to) recent fall with R (right) femur fx (fracture), WBAT (weight bearing as tolerated) status to RLE (right lower extremity), and deconditioning. Date Initiated: 07/23/2025. This Focus area includes the intervention of Use adaptive equipment: Standard Walker/Rolling Walker/ Quad Cane/Sliding Board/Gait belt. Date Initiated: 07/23/2025. This same Care Plan documents a Focus area of, (R1) has a R (right) Hip Fracture r/t (related to) a fall at home prior to admission. She had ORIF (Open Reduction Internal Fixation) on 7/19/25 with rod placement. Date Initiated 07/31/2025. This Focus area includes interventions of Anticipate and meet needs. Be sure call light is within reach and respond promptly to all requests for assistance. Date Initiated: 07/31/2025.On 07/31/25 at 2:15 PM, R1 was sitting on the edge of her bed, with her wheelchair in front of her. R1 stated she needed assistance swinging her legs onto the bed. There was a bell sitting on the over the bed table located on the opposite side of the bed. R1 was not within reach of the bell and stated she couldn't reach it. R1 stated she had been yelling for assistance and no one had come. R1 stated there was no working call system in her room or in the bathroom. R1 yelled for help at 2:21 PM and stated she had yelled prior to this surveyor entering her room (2:15 PM). R1 stated one time she went to the bathroom and was left sitting on the commode for 30-45 minutes. R1 stated staff would come tell her they were going to assist, leave, and not come back. R1 stated the call system had been down for a while. R1 stated they gave them cheap bells, and no one could hear them, so they gave them cow bells. No staff had responded to R1's yell for assistance, so this surveyor handed her the bell at 2:27 PM. R1 rang the bell and V4 (CNA/Certified Nursing Assistant) responded at 2:28 PM.On 7/31/25 at 2:29 PM, V4 (CNA) stated the call system had been down since she worked on Sunday night (7/27/25). V4 stated she wasn't sure how long they were down prior to her shift. V4 stated they got bells for the residents to ring when they needed assistance, and she takes the bells to the bathrooms with the residents. V4 stated she tried to remind residents who are independent to take their bells with them. V4 stated she can normally hear residents calling for assistance. V4 stated they were doing 15-minute checks on the residents as well.On 8/4/25 at 4:24 PM, V4 (CNA) stated while the call system was down it was more difficult to determine which room needed assistance because they would have to find where the bell was ringing from. V4 stated she had never had to assist R1 with putting her legs in bed until that day, then stated she had assisted R1 with it maybe three other times.On 8/6/25 at 10:53 AM, V24 (CNA) stated when the call system was down the residents would ring the bells. V24 stated they would take the bells with them when they went to the bathroom. V24 stated they made sure the residents had their bell with them most of the time. V24 stated R1 required supervision with transfers because she was unsteady at times.On 7/31/25 at 4:20 PM, V1 (Administrator) stated the call system had been down and they gave all of the residents a bell to use. V1 stated the residents should take the bells with them when they go to the bathroom. When asked how they ensured residents took their bells with them, V1 stated, They have to take them with them.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure medications were available as ordered by the p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure medications were available as ordered by the physician for 1 of 1 (R3) residents reviewed for pharmacy services in the sample of 19. Findings Include:R3's facility admission Record, with a print date of 8/4/25, documents R3 was admitted to the facility on [DATE], with diagnoses that include sacroiliitis, surgical aftercare, diabetes, asthma, anemia, restless leg syndrome, Alzheimer's disease, and radiculopathy of lumbar region.R3's Baseline Care Plan, dated 7/30/25, documents R3 is alert with cognitive impairment. This Care Plan documents, family states resident gets confused at times. Under Pain, this Care Plan documents R3 is in pain with no pain level documented.R3's Order Summary Report documents the following physician orders were started on 7/30/25: Aricept 5 milligrams (mg) give 5 mg by mouth at bedtime, Lantus 100 unit/ml (milliliters) inject 30 units subcutaneously at bedtime for diabetes, Lyrica 100 mg give 100 mg at bedtime for pain, ropinirole 2 mg give by mouth at bedtime for Parkinson's, Seroquel 50 mg give one at bedtime for depression, Zocor 40 mg give one tablet at bedtime for prophylaxis, Lamictal 100 mg two times a day for seizures, Pepcid 40 mg give two times a day for gastroesophageal reflux disease and oxycodone -acetaminophen Oral Tablet 5-325 mg give 1 tablet orally every 6 hours as needed for pain.R3's Medication Administration Record, dated 7/1/25 to 7/31/25, documents the following physician orders. Aricept 5 milligrams (mg) give 5 mg by mouth at bedtime, Lantus 100 unit/ml (milliliters) inject 30 units subcutaneously at bedtime for diabetes, Lyrica 100 mg give 100 mg at bedtime for pain, ropinirole 2 mg give by mouth at bedtime for Parkinson's, Seroquel 50 mg give one at bedtime for depression, Zocor 40 mg give one tablet at bedtime for prophylaxis, Lamictal 100 mg two times a day for seizures, Pepcid 40 mg give two times a day for gastroesophageal reflux disease and oxycodone -acetaminophen Oral Tablet 5-325 mg give 1 tablet orally every 6 hours as needed for pain. On 7/30/25 at 8:00 PM, the above listed orders all document a 9 and initials indicating these medications were not administered as ordered. R3's Progress Notes document the following.7/30/25 10:12 AM, report called from (name of regional hospital) .female with hx (history) of DM (diabetes mellitus), stroke, breast cancer, sleep apnea, parkinsons, seizures, RLS (restless leg syndrome), liver failure, depression, GERD (gastroesophageal reflux disease), kidney stones. Resident c/o (complaints of) rt (right) leg pain, rx (prescription) for Percocet is being sent. Has lumbar laminectomy on 7/25 with a pain stimulator present.7/30/25 2:30 PM, Resident arrived via family personal car. Resident assisted into bed. Resident is A/O (alert and oriented) x (times) 4 at this time, with family at bedside.7/30/25 4:47 PM, Messaged MD (physician) for RX for Percocet as no scripts came with resident. Hospital stated they sent RX with her. Awaiting response.7/31/25 8:58 AM, Resident c/o pain 8/10. MD notified for PRN (as needed) pain pill Percocet 7.5/325 prn q (every) 6 (hours) signed script.7/31/25 9:53 AM, Tylenol offered for pian. Res (resident) refuses states it won't work. Awaiting response from MD for PRN Percocet script.7/31/25 5:22 PM, Pharmacy contacted for emergency release code for Percocet from cubex. Medication obtained and administered to patient.On 7/31/25 at 2:49 PM, R3 was laying in her bed covered with blankets. R3 stated she arrived at the facility yesterday morning and hasn't had any pain medication since her arrival. R3 stated she didn't get any medications until about an hour ago. R3 stated, Last night was rough, no sleep, just sat here crying in the blanket. When asked why she didn't get her medications including her pain medication, R3 stated they didn't get the order from the doctor and couldn't get it from the pharmacy.On 8/6/25 at 10:37 AM, V23 (Certified Nursing Assistant/CNA) stated she provided care for R3 on her day of admission. V23 stated R3 was independent and did say she was in pain. V23 stated she told the nurse (V26/LPN-Licensed Practical Nurse) and they said the hospital didn't send a prescription for the pain medication.On 8/6/25 at 10:59 AM, V25 (CNA) stated she provided care to R3 on her day of admission, and she was hurting that day. When asked what they were doing to treat the pain, V25 stated they were calling the pharmacy.On 8/6/25 at 10:23 AM, V26 (LPN/Licensed Practical Nurse) stated she was the nurse who admitted R3 to the facility. V26 stated she didn't remember what time R3 arrived at the facility. V26 stated she came in towards the end of her 6 am to 6 pm shift. V26 stated she complained of pain and V26 messaged the physician. V26 stated the hospital said they sent prescriptions for R3's pain medications but R3 didn't have them. V26 stated she messaged R3's physician and he never responded.On 8/6/25 at 9:36 AM, V27 (RN/Registered Nurse) stated she was helping on R3's unit on her day of admission, 7/30/25. V27 stated she and V26 (LPN) were doing R3's admission together. V27 stated she left around 4:30 PM. V27 stated she did the charting and V26 put the medications in the system. V27 stated she could tell R3 was in pain, and she told V26 who was working on the orders. On 8/4/25 at 2:42 PM, V6 (Registered Nurse/RN) stated R3 admitted to the facility on [DATE], and her medications weren't available. V6 stated R3 was hurting, and it was an all-day event getting her pain medication. V6 stated towards the end of her shift (7/31/25) they were able to get in touch with R3's physician (V5) and got a prescription for her Percocet. V6 stated she had another nurse message V5 on their message app first thing that morning, since she didn't have access to the app yet. V6 stated V2 (Director of Nurses) got involved with it and V5 gave them the prescription they needed. When asked if there was a reason, she didn't call V5 when he didn't respond to their messages, V6 stated it just went over my head. V6 stated she did offer R3 Tylenol and she refused it. V6 stated they have issues with the pharmacy not always sending the medications. V6 stated if they don't get a medication from the pharmacy, they are supposed to get it out of the (medication cabinet) if they can and/or notify the physician.On 8/4/25 at 3:16 PM, V9 (Licensed Practical Nurse/LPN) stated he did a comprehensive pain assessment on R3, and she had pain in her femur that shoots down her right leg that can be a 7 out of 10 at times. V9 stated he gave R3 pain medications as needed all day on the days he provided care to R3, and he believed he gave her Tylenol also for breakthrough pain. V9 stated he assisted her with turning and repositioning as well. V9 stated if they don't have medications to administer to residents who newly admit, he calls the pharmacy, contacts the physician, and gets them from the (medication cabinet). V9 stated if he can't get them from the (medication cabinet) he calls the pharmacy and has them send the order to a local pharmacy so they can get a supply until their pharmacy can deliver them.On 8/4/25 at 4:02 PM, V10 (CNA/Certified Nursing Assistant) stated she assisted R3 with a shower on 7/31/25 or 8/1/25. V10 stated R3 appeared slightly confused and worried. V10 stated R3 complained of lower back pain when they transferred her.On 8/6/25 at 1:11 PM, V2 (Director of Nurses) stated she was aware R3 didn't get her pain medication until 7/31/25. V2 stated when R3 admitted the nurse reached out to V5 via the messaging app and didn't hear a response through the night. V2 stated after this surveyor spoke with her and V1 (Administrator) about the situation on the afternoon of 7/31/25, she reached out to V5, and he told her he had sent the order to the pharmacy at 9:30 AM on 7/31/25. V2 stated she called the pharmacy and got the emergency release code and pulled the prescription out of the (medication cabinet). V2 stated the nurse working did not realize she could pull the medications from the (medication cabinet) and they have educated her and all of the other nurses on what to do if they don't have the prescription and/or the medications are not delivered from the pharmacy.On 7/31/25 at 4:20 PM, V1 (Administrator) stated R3 came to them with no hard prescription for her pain medications and they had contacted R3's physician the morning of 7/31/25 and hadn't heard anything back at this time. When asked what the normal procedure would be if a resident didn't have the medications they needed, V1 stated they would get the order from the attending physician and/or medical director, contact the pharmacy, and it would be delivered. When asked if they had done that with R3's medications, V1 stated they had contacted the physician the morning of 7/31/25. When asked what the next step would be to ensure R3's pain was treated, V1 stated she guessed they would send R3 to the emergency room. V1 stated they did offer R3 Tylenol for the pain, and she refused it.On 8/5/25 at 2:37 PM, V5 (Physician) stated he got a text late afternoon on 7/30/25 related to R3 not having pain medication. V5 stated the actual prescription wasn't sent to the pharmacy until 7/31/25 at 9:30 AM, and then it went into a prior authorization bin, and that may have delayed it. V5 stated he wasn't sure how long it sat in the bin. V5 stated having the pharmacy call him for emergency medication is the safest way to get them. V5 stated he got messages on 7/30/25 at 4:40 PM that she admitted and needed scripts for the pain medication and on 7/31/25 at 8:57 AM he received a message R3 was in severe pain. V5 stated then they called him sometime that afternoon. This surveyor reviewed the list of medications R3 did not receive as ordered on 7/30/25 at 8:00 PM, V5 stated it was never good to not administer medications but there would not be serious consequences related to not getting the medications as ordered one time. The facility Out of Stock Medication, dated December 2018, documents, (Name of Pharmacy) will maintain an inventory of medications available to meet resident needs In the event the facility orders a medication that the pharmacy does not currently stock .3. The facility should call the patient's physician and let him/her know that the ordered medication is not available. The physician can then decide whether to hold the medication until it is available or change the medication to one that is readily available in emergency dispensing kit. The original medication that was ordered will be sent as soon as it becomes available.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0807 (Tag F0807)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents had water available to them in their...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents had water available to them in their rooms for 4 of 4 (R1, R2, R6, R7) residents reviewed for hydration in the sample of 19. Findings Include: 1.R2's facility admission Record, with a print date of 08/07/2025, documents R2 was admitted to the facility on [DATE], with diagnoses that include cerebral palsy, acute kidney failure, diabetes, and hypertension.R2's MDS (Minimum Date Set), dated 07/22/2025, documents R2 has a BIMS score of 12, indicating a moderate cognitive deficit. R2's current Care Plan documents a Focus area of, (R2) has potential for nutritional complications r/t (related to) obesity and dietary restrictions secondary to therapeutic diet .(R2) is on an LCS (low concentrate sugars), regular texture diet, with thin liquids. Date Initiated: 04/18/2025. This same Focus area includes the intervention of, Provide, serve diet as ordered .On 7/31/25 at 1:53 PM, R2 was laying in his bed with the bedside table located under the television on the other side of the room at the foot of the bed. R2's pitcher of water with water but no ice in it, was sitting on the table. R2 stated that was his table and his water, and he wouldn't be able to reach it.2. R7's facility admission Record, with a print date of 8/4/25, documents R7 was admitted to the facility on [DATE], with diagnoses that include heart failure, atrial fibrillation, cognitive communication deficit, chronic pain, post-traumatic stress disorder and weakness.R7's MDS, dated [DATE], documents a BIMS score of 15, indicating R7 is cognitively intact.On 7/31/25 at 2:02 PM, R7's pitcher of water was located on his table under his television that was on next to the wall across from the foot of his bed. When asked about the water, R7 stated, It's hot. There isn't any ice. It has been a couple of days since it has been refreshed. R7 stated he got his own ice the other night.3. R6's facility admission Record, with a print date of 8/4/25, documents R6 was admitted to the facility on [DATE] with diagnoses that include cerebral infarction, weakness, diabetes, hypertension, hearing loss, and difficulty walking.R6's MDS, dated [DATE], documents a BIMS score of 12, indicating a moderate cognitive deficit. On 7/31/25 at 2:04 PM, R6 stated this morning they didn't have any ice or water. R6 stated he normally gets it himself in the room down by the nurse's station. R6 stated there is a cart with water on the bottom and a cooler on the top. R6 stated sometimes they don't have any ice.On 8/4/25 at 8:41 AM, R6 had a pitcher sitting on his over the bed table with pink liquid in it. R6 stated he had poured his punch they served with his meal in his water pitcher. R6 stated he wasn't offered ice water yesterday, and normally just gets it himself two or three times a day.4. R1's facility admission Record, with a print date of 8/4/25, documents R1 was admitted to the facility on [DATE], with diagnoses that include right femur fracture, generalized anxiety disorder, muscle weakness, and difficulty walking.R1's MDS (Minimum Data Set), dated 7/27/25, documents a BIMS (Brief Interview for Mental Status) score of 15, indicating R1 is cognitively intact.On 7/31/25 at 2:15 PM, a pitcher for water was sitting on R1's over the bed table filled about halfway with water and no ice. When asked when the staff had last filled her water pitcher, R1 stated, They only do it when I ask them to.On 8/4/25 at 8:51 AM, R1's water pitcher was sitting on her over the bed table with water but no ice in it. R1 stated she doesn't get it filled unless she asks for it. R1 stated the last time she asked for it to be filled was yesterday. R1 stated she normally pours her water from the cups that are served with her meals in her water pitcher.On 8/4/25 at 3:06 PM, V8 (Restorative Aid/CNA -Certified Nursing Assistant) stated she had residents complain to her they weren't getting ice or water, but it had been better the past couple of days. V8 stated they had a hall monitor who wasn't passing ice water the way they should.On 8/4/25 at 4:24 PM, V4 (CNA) stated she didn't understand why the residents didn't have water because the hall monitors passed it, and they were normally good about doing it first thing in the morning. V4 stated she then checks the water around noon to make sure they don't need more.On 8/6/25 at 1:11 PM, V2 (Director of Nurses) stated staff should be passing ice water at the beginning of each shift, with meals, and as needed.The facility was unable to provide this surveyor with a policy regarding ensuring residents have water available in their rooms.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure they had a working call system for 5 of 5 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure they had a working call system for 5 of 5 residents (R1, R2, R4, R6, R7) reviewed for call lights in the sample of 19. Findings Include:1.R1's facility admission Record, with a print date of 8/4/25, documents R1 was admitted to the facility on [DATE], with diagnoses that include right femur fracture, generalized anxiety disorder, muscle weakness, and difficulty walking. R1's MDS (Minimum Data Set), dated 7/27/25, documents a BIMS (Brief Interview for Mental Status) score of 15, indicating R1 is cognitively intact. R1's current Care Plan documents a Focus area of, Transferring: (R1) has a self care deficit in transferring r/t (related to) recent fall with R (right) femur fx (fracture), WBAT (weight bearing as tolerated) status to RLE (right lower extremity), and deconditioning. Date Initiated: 07/23/2025. This Focus area includes the intervention of Use adaptive equipment: Standard Walker/Rolling Walker/ Quad Cane/Sliding Board/Gait belt. Date Initiated: 07/23/2025. This same Care Plan documents a Focus area of, (R1) has a R (right) Hip Fracture r/t (related to) a fall at home prior to admission. She had ORIF (Open Reduction Internal Fixation) on 7/19/25 with rod placement. Date Initiated 07/31/2025. This Focus area includes interventions of Anticipate and meet needs. Be sure call light is within reach and respond promptly to all requests for assistance. Date Initiated: 07/31/2025.On 07/31/25 at 2:15 PM, R1 was sitting on the edge of her bed with her wheelchair in front of her. R1 stated she needed assistance swinging her legs onto the bed. There was a bell sitting on the over the bed table located on the opposite side of the bed. R1 was not within reach of the bell and stated she couldn't reach it. R1 stated she had been yelling for assistance, and no one had come. R1 stated there was no working call system in her room or in the bathroom. R1 yelled for help at 2:21 PM and stated she had yelled prior to this surveyor entering her room (2:15 PM). R1 stated one time she went to the bathroom and was left sitting on the commode for 30-45 minutes. R1 stated staff would come tell her they were going to assist, leave, and not come back. R1 stated the call system had been down for a while. R1 stated they gave them cheap bells, and no one could hear them, so they gave them cow bells. No staff had responded to R1's yell for assistance, so this surveyor handed her the bell at 2:27 PM. R1 rang the bell and staff responded at 2:28 PM.On 7/31/25 at 2:29 PM, V4 (CNA/Certified Nursing Assistant) stated the call system had been down since she worked on Sunday night (7/27/25). V4 stated she wasn't sure how long they were down prior to her shift. V4 stated they got bells for the residents to ring when they needed assistance, and she takes the bells to the bathrooms with the residents. V4 stated she tried to remind residents who are independent to take their bells with them. V4 stated she can normally hear residents2.R4's facility admission Record, with a print date of 8/6/25, documents R4 was admitted to the facility on [DATE] with diagnoses that include heart failure, dependence on supplemental oxygen, anemia, anxiety, hypertension, and weakness.R4's MDS, dated [DATE], documents a BIMS score of 15, indicating R4 is cognitively intact.R4's current Care Plan documents a Focus area of (R4) has a Functional Self Care Performance Deficit r/t weakness, limited mobility, deconditioning, and decreased strength.Date Initiated: 02/27/2025. This same Focus area includes the following intervention, Encourage (R4) to use bell to call for assistance.On 8/4/25 at 9:30 AM, this surveyor heard a bell ringing and attempted to locate the sound. After entering several rooms, this surveyor entered R4's room. R4 had a small desk top type bell and his call light in his hands. R4 was ringing the desk top bell and pushing his call light. R4 stated, I've been calling for a while, no one has come. I have to use the bathroom. I need the pot. Please help. This surveyor pushed the call light with no response. This surveyor exited the room and found V21 (CNA/Certified Nursing Assistant). V21 entered the room and pushed both call lights in the room and determined neither call light was working. V21 assisted R4 to the commode.3. R6's facility admission Record, with a print date of 8/4/25, documents R6 was admitted to the facility on [DATE], with diagnoses that include cerebral infarction, weakness, diabetes, hypertension, hearing loss, and difficulty walking.R6's MDS, dated [DATE], documents a BIMS score of 12, indicating a moderate cognitive deficit. This same MDS documents R6 requires set up or clean up assistance with showering and toilet hygiene.R6's current Care Plan documents a Focus area of, (R6) has potential for a communication deficit r/t (related to) Hearing impairment. He is hard of hearing in both ears. He is usually able to understand others if they speak loudly. Date Initiated: 05/08/2025. This same Focus area includes interventions of, Ensure/provide a safe environment: Call light in reach.Date Initiated: 05/08/2025.On 7/31/25 at 2:04 PM, R6 was sitting in bed. R6 stated he had a call light but they say they can't answer it. It doesn't seem to work. R6 pressed his call light four or five times and no staff responded. R6 stated he thought that was why they gave him the bell and showed this surveyor a bell sitting on his over the bed table. R6 stated he had never attempted to use the call light located in the bathroom. This surveyor entered his bathroom. There was no bell observed, and when this surveyor pulled the cord, no light came on in the bathroom or on the light in the hallway indicating the call system was not working.4. R2's facility admission Record, with a print date of 08/07/2025, documents R2 was admitted to the facility on [DATE], with diagnoses that include cerebral palsy, acute kidney failure, diabetes, and hypertension.R2's MDS, dated [DATE], documents R2 has a BIMS score of 12 indicating a moderate cognitive deficit. R2's current Care Plan documents a Focus area of, (R2) has L (left) Hip Fracture r/t a fall prior to admission Date Initiated: 04/18/2025. This same Focus area includes the intervention of, Anticipate and meet needs. Be sure call light is within reach and respond promptly to all requests for assistance. Date Initiated: 04/18/2025.On 7/31/25 at 1:53 PM, R2 was laying in bed. R2 stated he had a bell to ring if he needed help. When asked how quickly staff respond when he rings the bell, R2 stated he knew they were busy with other residents and the wait time was about ten minutes or so.5. R7's facility admission Record, with a print date of 8/4/25, documents R7 was admitted to the facility on [DATE], with diagnoses that include heart failure, atrial fibrillation, cognitive communication deficit, chronic pain, post-traumatic stress disorder, and weakness.R7's MDS, dated [DATE], documents a BIMS score of 15, indicating R7 is cognitively intact. R7's current Care Plan documents a Focus area of, (R7) is at risk for falls r/t deconditioning, Gait/balance problems. Date Initiated: 07/10/2025. This same Focus area documents interventions that include, Be sure (R7's) call light is within reach and encourage him to use it for assistance as needed.Date Initiated: 07/10/2025.On 7/31/25 at 2:02 PM, R7 stated the call light was not working. R7 stated he wasn't sure how he would get assistance if he needed it.On 8/4/25 at 2:42 PM, V6 (Registered Nurse/RN) stated the call system had not been working for about a week. V6 stated they made sure all of the residents had a bell to use. V6 stated they also did every 15-minute checks on the residents.On 8/4/25 at 3:06 PM, V8 (Restorative Aid/CNA-Certified Nursing Assistant) stated she worked during the time frame the call system was not working. V8 stated the residents had bells during the time the call system was down and denied any concerns with residents getting timely care. V8 stated they kept checking on the residents because some wouldn't be able to reach their bell or would forget to take their bells with them.On 8/4/25 at 3:16 PM, V9 (Licensed Practical Nurse/LPN) stated he didn't have any complaints related to delayed care while the call system was down. V9 stated it was harder to answer the bells when they would ring them.On 8/4/25 at 4:24 PM, V4 (CNA) stated while the call system was down it was more difficult to determine which room needed assistance because they would have to find where the bell was ringing from. V4 stated she didn't have any residents complain related to the call system being down. V4 stated she was the staff who assisted R1 during this surveyors observation. V4 stated she had never had to assist R1 with putting her legs in the bed until that day then stated she had assisted R1 with it maybe three other times.On 8/6/25 at 10:37 AM, V23 (CNA) stated V1 (Administrator) got bells when they didn't have a working call system. V23 stated she didn't think the residents were using them the way they use the call system. V23 stated she wasn't sure why they didn't.On 8/6/25 at 10:53 AM, V24 (CNA) stated when the call system was down, the residents would ring the bells. V24 stated they would take the bells with them when they went to the bathroom. V24 stated they made sure the residents had their bell with them most of the time. V24 stated R1 required supervision with transfers because she was unsteady at times.On 8/6/25 at 1:11 PM, V2 (Director of Nurses) stated they intermittently have issues with staff not answering call lights timely and when they do they educate staff on the importance of answering call lights timely.On 7/31/25 at 4:20 PM, V1 (Administrator) stated the call system had been down and they got one quote, but they have to get one more quote before they can start the repairs. V1 stated they gave everyone a bell to ring if they needed assistance. V1 stated the system went out Saturday (7/26/25); it was repaired for a short time and then went back out again. When asked if the bathroom call systems were also down, V1 stated they were. When asked how the residents would get assistance in the bathroom if needed, V1 stated they have to take their bells with them. When asked how they ensured residents took their bells with them to the bathroom, V1 stated, They have to take them with them.The facility did not have a policy related to the call system.
Jul 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on interview, record review and observation, the facility failed to protect and promote residents rights for 1 of 3 (R1) residents reviewed for resident rights in a sample of 12. Findings includ...

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Based on interview, record review and observation, the facility failed to protect and promote residents rights for 1 of 3 (R1) residents reviewed for resident rights in a sample of 12. Findings included: R1's admission record documented R1 was admitted to this facility on 6/18/2025, with diagnoses of sepsis due to methicillin susceptible staphylococcus aureus, infection and inflammatory reaction due to cardiac and vascular implant device and presence of cardiac pacemaker. R1's admission record documented R1 has an expected length of stay to be 21 days. R1 is alert and oriented. R1's care plan with admission date of 6/18/2025 documented R1 has a focus area of: (R1) has a functional self care performance deficit r/t (related to) recent hospital stay, weakness and deconditioning. (R1) is independent for most functional tasks. (R1) is independent for eating. (R1) is able to perform most bed mobility tasks independently. (R1) is continent of bowels and bladder. (R1) is able to ambulate with supervision. (initiation date of 6/26/2025). Care planned interventions included: Discuss with resident/family any care concerns related to loss of independence or decline in function and encourage (R1) to use the bell (call light) to call for assistance. R1's care plan does not include a plan of care for R1's physical restraints, R1's preferred activities, R1's ability to have personal property or R1's right to communicate with family or use a telephone. R1's admission contract documented the following: The contract between resident and facility is made as of June 19, 2025 by and between (R1) and (the facility's name) located at (the facility's address). The contract outlines the residents rights and obligations after being admitted to this facility. Under the section titled Attachment J: Statement of Resident Rights, is documented in part: No resident shall be deprived of any rights benefits, or privileges guaranteed by law, the Constitution of the State of Illinois, or the Constitution of the United States, nor shall a resident forfeit any of the following rights: A. Residents Rights: The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. The facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his quality of life. The facility must protect and promote the rights of the resident. E. Respect and Dignity: The resident has a right to be treated with respect and dignity including the right to be free from any physical or chemical restraints imposed for purposes of discipline or convenience and are not required to treat the resident's medical symptoms. The right to retain personal possessions. F. Self-Determination: The resident has the right to and the facility must promote and facilitate resident self-determination through support of resident choice. The resident has a right to choose activities, schedules and health care services consistent with his interests, assessments and plan of care. The resident has the right to make choices about aspects of his life in the facility that are significant to the resident, including the right to exercise free choice in selecting activities, schedules and daily routines. The resident has the right to interact with member of the community and participate in community activities both inside and outside the facility. The resident has the right to receive visitors of his choosing and the time of his choosing. The facility must provide immediate access to a resident by immediate family and other relatives of the resident. The facility must provide immediate access to a resident by others who are visiting with the consent of the resident. The resident has a right to participate in resident groups in the facility. The resident has the right to participate in activities, including social, religious and community activities. G. Information and Communication: The resident has the right to have reasonable access to the use of a telephone, including the right to retain and use a cellular phone at the residents own expense. The facility must protect and facilitate the resident's right to communicate with individuals and entities within and external to the facility. I. Personal Property: The resident has the right to retain and use or wear personal property in the resident's Attachment I: Inventory Log is left blank and indicates R1 was admitted without any personal property. A hand written N/A (not applicable) is noted on top of the page. R1's facility admission contract on page 14 and titled Signature Page, contains the written signature of R1 and documented the signature was obtained on 6/19/2025. The contract does not include any information that restricts R1's rights as a resident being admitted to this facility and does not include any information or agreement with the federal prison system for restricting R1's rights as a resident of this facility. On 7/8/2025 at 10:00am, V1 (Administrator) said R1 was admitted to this facility on 6/18/2025. V1 said R1 was admitted for a short term stay to receive IV (intravenous) antibiotics and then will be discharged . V1 said R1 is an inmate of the federal prison system and has two federal prison guards watching him in his room. V1 said because R1 is a federal prisoner, R1 is not allowed to leave his room, not allowed to leave the facility, not allowed to participate in facility activities, is not allowed to have personal property, is not allowed to have visitors and is not allowed to use the telephone. V1 said the facility must follow the rules the federal prison imposes on R1 due to R1 being a prisoner. V1 said the facility does not have any policies or protocols on admitting inmates for medical care to this facility. V1 said the facility does not have any type of contract with the federal prison system for providing care for federal inmates. V1 said the facility treats R1 like any other resident, and R1 signed the facility admission contract himself. V1 said the facility has in the past admitted other federal prisoners for short term medical care that did not require being shackled to their beds, they could participate in facility activities, leave their room, could eat in the dining room and they did not require being guarded by prison guards. On 7/8/2025 at 1:45pm, V4 (Registered Nurse) said he is the nurse providing care for R1. V4 said R1 is in a private room with a private bathroom with two armed prison guards monitoring R1 in R1's room. V4 said R1 is chained to the bed and is not allowed to leave the room. V4 said R1 eats all his meals in his room and is not allowed to use the call light. V4 said R1 provides his own activities of daily living care and does not require staffs assistance for toileting or bathing. On 7/9/2025 at 10:30am, R1 was observed in his room, in bed and was handcuffed to his bed. Two guards were sitting in R1's room guarding him. R1 was dressed in a hospital gown. R1 had no personal belongings in his room. R1 said he has not been allowed to leave his room since being admitted to this facility on 6/18/2025. R1 said he has not been allowed any visitors or use a telephone since being admitted to this facility. R1 said he is not allowed to have any personal property or wear any personal clothing since being admitted to this facility. On 7/9/2025 at 11:45am, V8 (Federal Prison Captain) said R1 is an inmate of the federal prison system and R1 is only at this facility for short term medical care and then will be discharged back to the federal prison. V8 said the federal prison has protocols they must follow for inmates who are outside of the prison and have been admitted to healthcare facilities for medical treatment. V8 said due to R1's criminal convictions, the federal prison's protocols require R1 to be handcuffed to his bed at all times and have two guards watching him. V8 said if deemed medically necessary, R1 would be allowed to leave his room, but R1 must be fully shackled with leg irons, hand cuffs, monitoring devices and be in the presence of two armed prison guards. V8 said R1 is not allowed to participate in any activities inside or outside of the facility and is not allowed access to a telephone or visitors. V8 said he could not provide the surveyor with a copy of the federal prisons protocols for R1 without permission from their legal department. V8 said he did not have permission to release the protocols and thus would not.
Jun 2025 17 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Deficiencies at this level require more than one Deficient Practice Statements A. Based on interview and record review, the faci...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Deficiencies at this level require more than one Deficient Practice Statements A. Based on interview and record review, the facility failed to prevent the development of unstageable ulcers, identify and assess newly developed ulcers, consistently implement interventions to promote healing of the ulcers, and implement physician orders to treat ulcers for 1 (R149) of 7 residents reviewed for ulcers in the sample of 52. This failure resulted in R149 developing unstageable ulcers to bilateral heels and subsequently being admitted to the hospital with diagnoses of sepsis, gangrene, and necrosis of the bone, tendon, and surrounding tissue. R149 underwent surgery to debride the ulcers on bilateral heels. Post surgery, R149 was placed on hospice and died on 6/9/25. The Immediate Jeopardy was identified to have begun on 4/17/25, when V27 (Wound Specialist) identified a monthly care goal to decrease odor in the right heel ulcer and indicated infected tissue was removed through debridement, without obtaining a culture of the wound and/or treating the underlying infection. This failure resulted in R149 being admitted to the local hospital with sepsis, gangrene, and required surgery to debride bilateral heels. R149 was placed on hospice after the surgery due to the extent of the injury to his bilateral heels and the severity of the infection. R149 expired at the hospital on 6/9/25, with cause of death listed as cardiorespiratory failure due to septic shock. V1 (Administrator), V2 (Regional Director of Clinical Services/Acting Director of Nurses), and V52 (Operations Consultant) were notified of the Immediate Jeopardy on 6/10/25 at 2:38 PM. The surveyors confirmed by observations, interview, and record review, the Immediate Jeopardy was removed on 6/11/2025, but noncompliance remains at Level Two due to additional time needed to evaluate the implementation and effectiveness of in-service training. Findings Include: R149's admission Record, with a print date of 6/5/25, documents R149 was admitted to the facility on [DATE], with diagnoses that included Parkinson's disease, adult failure to thrive, diabetes, hypertension, peripheral vascular disease, and osteoarthritis. R149's Minimum Data Set (MDS), dated [DATE], documents a Brief Interview for Mental Status score of 09, which indicates a moderate cognitive deficit. This same MDS documented R149 was at risk for skin breakdown, no unhealed pressure ulcers, and two venous/arterial wounds. Under Skin and Ulcer/Injury Treatments, this MDS documents the following interventions, pressure reducing device for chair and bed, nutrition or hydration intervention, non-surgical dressings, ointments/medications, and dressings to feet. Turning and repositioning and pressure ulcer/injury care are not marked as interventions to implement. R149's current Care Plan documents, (R149) has potential for pressure ulcer development r/t (related to) Hx (history) of ulcers, impaired mobility, impaired circulation 03/06/2025 Site #22 arterial wound of R (right) heel 03/20/2025 Site #24 Arterial wound to L (left) heel. 03/20/2025 Site #25 End stage skin failure to R (right) buttocks (resolved 04/24/2025). 04/03/2025 Site #26 End Stage skin failure L (left) buttocks (resolved 04/24/2025) Date Initiated: 02/27/2024. This Focus area includes the following interventions, .03/06/2025 Tx (treatment) as ordered Site #22 arterial wound of R heel. EBP (enhanced barrier precautions) per facility policy. Date Initiated: 3/17/2025. 03/20/2025 Tx as ordered to Site #24 arterial wound to L heel. EBP per facility policy Administer medications as ordered. Monitor/document for side effects and effectiveness. Date Initiated: 02/27/2024. Administer treatments as ordered and monitor for effectiveness. Date Initiated: 02/27/2024. Assess/record/monitor wound healing weekly. Measure length, width, and depth where possible. Assess and document status of wound perimeter, wound bed, and healing progress. Report improvements and declines to MD (physician). Date Initiated: 02/27/2024. Follow facility policies/protocols for the prevention/treatment of skin breakdown. Date Initiated: 02/27/2024. Inform the resident/family/caregivers of any new area of skin breakdown. Date Initiated: 02/27/2024. Low air loss mattress as ordered. Date Initiated: 03/14/2024. Monitor/document/report to MD PRN (as needed) changes in skin status: appearance, color, wound healing, s/sx (signs/symptoms) of infection, wound size (length x width x depth), stage. Date Initiated: 02/27/2024. Nutritional supplements as per MD orders. Date Initiated: 02/27/2024. Obtain and monitor lab/diagnostic work as ordered. Report results to MD and follow up as indicated. Date Initiated: 02/27/2024. Skin checks as scheduled. Date Initiated: 02/27/2024. (name of wound specialty) wound specialist to evaluate and treat as indicated. Date Initiated: 02/27/2024. This care plan does not document interventions to float heels and/or wear heal protection. R149's Braden Scale, dated 1/8/25, documents a score of 15, indicating R149 has a low risk of skin breakdown. R149's facility Progress Notes document the following: 5/14/25 1:50 PM, .Resident seems lethargic, able to wake up to voice but falls back asleep quickly. Temp. (temperature) 100.9, HR (heart rate) 116, BP (blood pressure) 96/60, O2 sat (saturation) 97% RA (room air). Blood sugar 355. V35 (Physician) office notified, waiting on call back from (V35) nurse for any new orders. 5/14/25 2:15 PM, .(V35) office called back and gave verbal order per (V35) to send resident to ER (emergency room). EMS (emergency medical services) transported resident to (name of local hospital). POA (Power of Attorney) notified. 5/15/25 5:08 AM, .admitted to (name of local hospital) ICU (intensive care unit) r/t (related to) sepsis. PT (patient) is currently receiving IV (intravenous) ABX (antibiotics) and fluids. R149's local hospital record documents on 5/14/25 under Chief Complaint: Patient presents with Altered Mental Status, Wound Check. 88 yo (year old) wm (white male) is brought to ER (emergency room) for eval (evaluation) of ams (altered mental status). As per nh (nursing home) staff, patient is confused, patient has fever, patient has low bp (blood pressure). Nh staff is concerning of sepsis. Patient has bil (bilateral) heel necrotic ulcers. Patient has no chest pain. No abd (abdominal) pain Pt (patient) arrives for AMS (altered mental status) EMS (Emergency Medical Services) reports we were called for AMS (altered mental status) that was worsening throughout the day. He has sores on both feet that are becoming necrotic. They are concerned he is becoming septic. His BP (blood pressure) was 95/40 .Pungent scent noted. Under Physical Exam, R149's hospital records document temperature of 100.2 degrees Fahrenheit, R149 is ill appearing, bed bound, with bilateral heel ulcers with necrosis. The CT (Computerized tomography) results dated 5/14/25 of the left foot documents under impression, Cellulitis. Deep soft tissue ulceration along the posterior plantar aspect at the calcaneal tuberosity with gas extending to the bone at that level. Erosive change/osteomyelitis involving the posterolateral portion of the calcaneal tuberosity at that level through the attachment the Achilles tendon with appearance concerning for underlying tendinosis/partial-thickness tear of the tendon and possible tendon infection The CT results dated 5/14/25 of the right lower extremity/foot documents the following under Impression, Cellulitis. Progressive, deep soft tissue ulceration overlying the calcaneal tuberosity with exposure the bone and underlying acute osteomyelitis. There is gas and ill-defined fluid throughout the underlying soft tissues at that level as well as gas within abscess cavity extending along the distal plantar fascia with possible infection with gas-forming organisms. Full thickness tear and osseous avulsion fracture involving the Achilles tendon with partial thickness tearing and abscess cavity extending more proximally along the tendon. Under Clinical Impression, R149's hospital record documents, Sepsis, due to unspecified organism .altered mental status .osteomyelitis of foot, unspecified laterality, unspecified . The hospital history and physical dated 5/14/25 documents, heel wounds. In ED (emergency department), patient met criteria for sepsis as patient was noted to have fever, tachycardia, tachypnea, elevated lactic acid, leukocytosis. Patient was started on broad spectrum IV (intravenous) antibiotics after imaging studies showing questionable osteomyelitis. ER provided consulted on-call podiatrist . R149's hospital record documents a physical exam, dated 5/14/25, under skin, the assessment documents, .Multiple healing abrasion/skin tears over extremities. Examination of right heel- on plantar aspect of right heel, large necrotic ulcer with foul-smelling ulcer base/eschar, 5.4 cm (centimeters), ankle swelling with erythema. Examination of left heel - on plantar out of left heel, large necrotic ulcer 3 x 2 cm with purulent base. V33 (Podiatrist/Surgeon) hospital consult note for R149, dated 5/14/25, documents under Assessment, (R149) is an 88 yo male with gangrene of heels, bilateral .Dakins wet to dry gauze applied bilateral. Plan for OR (operating room) debridement tomorrow and wound vac (vacuum) application. R149's Operation Note signed by V33 documents, Preoperative diagnoses: 1. Gangrene of bilateral heel with necrosis of bone. 2. Decubital ulceration, Stage IV, bilateral heel. Postoperative Diagnoses: 1. Gangrene of bilateral heel with necrosis of bone. 2. Decubital ulceration, Stage IV, bilateral heel. Under Description of Procedure the note documents, .Attention was first directed towards the posterior right heel. There was significant foul odor and necrosis of skin, soft tissue, and exposed necrotic bone within the wound cavity of the right heel. There was exposed necrotic bone within the wound cavity of the right heel. There was exposed necrotic Achilles tendon with purulent fluctuance at the Achilles tendon course .The bone at the plantar posterior margin of the calcaneus as necrotic in appearance .Attention was then directed towards the posterior left heel at full-thickness necrotic ulceration .Nonviable bone at the posterior dorsal lateral margin of the calcaneus was excised . The patient was then transported back to the ICU (Intensive Care Unit) on a ventilator with vital signs stable. Heel offloading boots were applied after repositioning the patient in the supine position. R149's hospital Progress Note, dated 5/18/25, documents under Plan for Today, Per discussion with intensivist and ICU RN (Registered Nurse): Plan to extubate later today. Continue management in ICU, as already discussed earlier today with intensivist (name) Prognosis is dismal and this has apparently been relayed to the family; patient remains full coder per his previously stated wishes at this point, per discussion with intensivist R149's hospital Progress Note, dated 6/1/25, documents, patient was made comfort care yesterday after family decided. Pending hospice evaluation tomorrow as per case management R149's three separate Initial skin Alteration Records, dated 1/8/25, document three separate shear wounds to buttocks, with treatments documented as provide relief on chair and bed, turning and repositioning, and dressing care with treatments documented as apply silver sulfadiazine (SSD), collagen, calcium alginate, and apply dry dressing. There is no documentation of any wounds/ulcers to R149's heels documented on this assessment indicating R149 returned to the facility on 1/8/25, with no ulcers/wounds identified on his bilateral heels. R149's skin Monitoring: Comprehensive CNA (Certified Nursing Assistant) Shower Review, dated 3/3/25, documents, Perform a visual assessment of the resident's skin when giving a shower. Report any abnormal looking skin (as described below) to the charge nurse immediately Use this form to show the exact location and description of the abnormality. Using the body chart below, describe and graph all abnormalities by number. This form documents a circle around the feet on body chart with no documentation of what was observed. This surveyor attempted to contact the CNA (Certified Nursing Assistant) who did this assessment, but she no longer works at the facility and didn't answer the phone and/or return this surveyors call. There is no documentation in R149's assessments and/or progress notes related to the abnormal areas indicated by a circle on the body chart on this assessment. R149's facility progress notes document on 3/6/25 at 12:18 AM, .this nurse was in the hallway standing at med (medication) cart during evening med pass when res (resident) daughter approached her stating that she saw blood coming through res white socks. At assessment, nurse observed a 6 cm (centimeter) x 5.8 cm wound to right heel. See skin assessment for details. Wound treated per wound doctor (V27/Wound Specialist) standing order. V27 and V3 ADON (Assistant Director of Nurses) notified to assess on wound rounds. R149's Weekly Skin Record, dated 3/6/25, documents, 3/6/25 - Right heel .full thickness tissue loss wound; 6 cm length x 5.8 cm width x 0.3 cm deep; no slough present. The assessment documents no tunneling, no undermining of the wound, no odor, irregular wound edges, and no pain verbalized. Under comments the assessment documents, Wound cleansed c (with) ns (normal saline); applied ssd/cp (collagen powder) mix et (and) covered c ca (calcium alginate) et dry dressing per standing order. (V27/Wound Specialist) and V3 (Assistant Director of Nurses/ADON) notified of the need to assess during wound rounds. R149's Wound Evaluation and Management Summary (V27/Wound Specialist) note document the following: 3/6/25- .Chief Complaint: Patient has wounds on his upper scalp; right heel, anterior penis, right scalp .Examination of right lower extremities. Foot warm, moderate edema, wound present .Focused Wound Exam (Site 22) Arterial Wound of the Right Heel Full Thickness. Etiology .Arterial, Duration: > (greater than) 5 days, Objective .Healing/Maintain healing, Wound size (L (length) x W (width) x D (depth): 6.4 x 7.2 x 0.1 cm, Surface Area .46.08 cm² (squared), exudate Moderate Serous, Slough 30%, Granulation tissue 70% . Dressing Treatment Plan Primary Dressings: Alginate Calcium apply once daily for 30 days; Betadine apply once daily for 30 days. Secondary Dressing: ABD (abdominal pad) apply once daily for 30 days; Gauze roll (kerlix) 4.5 apply once daily for 30 days. Under Site 22: Surgical Excisional Debridement Procedure, the assessment documents, Indication for Procedure: Remove necrotic tissue and establish the margins of viable tissue Procedure Note: the wound was cleansed with normal saline, and anesthesia was achieved using topical benzocaine. Then with clean surgical technique, curette was used to excise 13.82 cm² of devitalized tissue including slough, biofilm and non-viable subcutaneous level tissues were removed at a depth of 0.3 cm and healthy bleeding tissue was observed . 3/13/25- .Chief Complaint: Patient has wounds on his upper scalp; anterior penis; right heel; right scalp . Under Arterial wound of the Right Heel Full Thickness the assessment documents, Objective Healing/Maintain Healing, Wound Size . 6.4 x 7 x 0.1 cm, Surface Area 44.80 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) 70%, Slough 30%, Wound Progress Improved evidenced by decreased surface area Dressing Treatment Plan Primary Dressing: Alginate calcium apply once daily for 23 days; Betadine apply once daily for 23 days Under Site 22: Sharp Selective Debridement Procedure: Procedure Note: The wound was cleansed with normal saline and anesthesia, though not required, was achieved using topical benzocaine. Then with clean surgical technique, curette was used to selectively remove biofilm, remove devitalized epidermis and/or dermis, remove devitalized tissue at margins of a wound over the wound surface area of 44.8 cm². 3/20/25 - Chief Complaint: Patient has wounds on his upper scalp; anterior penis; right heel; right buttock; left heel; right scalp. Under Focused Wound Exam (Site 22) the assessment documents, Arterial Wound of the Right Heel Full Thickness .Objective .Healing/Maintain Healing, Wound size .6.2 x 7 x 0.1 cm, Surface Area 43.40 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) 70%, Slough 30%, Wound Progress Improved evidenced by decreased surface area Dressing Treatment Plan Primary Dressing: Alginate calcium apply once daily for 16 days; Betadine apply once daily for 16 days . Under Site 22: Sharp Selective Debridement Procedure the assessment documents, .Procedure Note curette was used to selectively remove biofilm, remove dried exudates or debris over the wound surface area of 43.4 cm² Goal primary to control infection risk in a chronic wound. Treating only the margins of an otherwise stable heel eschar. Under Focused Wound Exam (Site 24) the assessment documents, Arterial Wound of the Left Heel Full Thickness. Etiology: Arterial, Duration: > 3 days, Objective: Healing/Maintain Healing, Wound Size . 3.2 x 3 x 0.3 cm, Surface Area 9.60 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) 100%. Dressing Treatment Plan: Primary Dressing: Alginate Calcium apply once daily for 30 days; Betadine apply once daily for 30 days. Secondary Dressings: Gauze roll (kerlix) 4.5 apply once daily for 30 days. Reason For No Sharp Debridement: Non-infected heel necrosis. There is no documentation in R149's facility medical record when the ulcer to R149's left heel was first identified, an assessment of the left heel, or treatment of the area, prior to V27's assessment on 3/20/25. R149's Order Summary Report Active Orders as of 04/01/2025 includes the following orders, Left heel-cleanse with n/s (normal saline) or wound cleanser/pat dry/apply betadine/ca (calcium alginate) and wrap with kerlix daily and PRN (as needed) and Right heel- cleanse with n/s or wound cleanser and apply Betadine/ca and wrap with kerlix every day shift for wound, both orders have a start date of 3/20/25. R149's Order Summary Report does not document an order to treat the ulcer on the right heel from when it was identified on 3/6/25 until 3/20/25. R149's TAR (Treatment Administration Record), dated 3/1/25 to 3/31/25, includes the following orders, Left heel cleanse with n/s or wound cleanser/pat dry; apply betadine/ca and wrap with kerlix daily and PRN every day shift for wound and Right heel- cleanse with n/s or wound cleanser and apply Betadine/CA and wrap with kerlix every day shift for wound. Both physician orders have a start date of 3/21/25. This TAR does not document a physician order to treat the right heel ulcer from 3/6/25 until 3/20/25. On 6/7/25 at 10:55 AM, V2 (Regional Director of Clinical Services/Acting Director of Nurse) stated they were unable to find treatment orders from 3/6 to 3/21/25 for the ulcer located on R149's right heel, but he looked at the wound specialist notes, and the area was improving. V2 stated V3 (Assistant Director of Nurses/ADON) did rounds with V27 (Wound Specialist), and they saw R149 weekly. V2 stated V3 (ADON) remembered there being dressings on R149's right heel when she did rounds with V27 each week, but there was no order in the system for a treatment to the right heel. R149's Wound Evaluation and Management Summary (V27/Wound Specialist) notes document the following: 3/27/25 - .Chief Complaint: Patient has wounds on his upper scalp; right heel; right buttock; left heel; right scalp; anterior penis. Under Focused Wound Exam (Site 22) the assessment documents, Arterial Wound of the Right Heel Full Thickness .Objective: Healing/Maintain Healing, Wound Size .: 6.2 x 6.4 x 0.1 cm, Surface Area .39.68 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) 70%, Slough 30%, Wound Progress Improved evidenced by decreased surface area . Dressing Treatment Plan: Primary Dressing: Alginate Calcium apply once daily for 9 days; Betadine apply once daily for 9 days . Under Site 22: Surgical Excision Debridement Procedure the assessment documents .curette was used to surgically excise 3.97 cm² of devitalized tissue and necrotic subcutaneous level tissue along with slough and biofilm were removed at a depth of 0.2 cm and healthy bleeding tissue was observed. This same assessment documents under Focused Wound Exam (Site24), Arterial Wound of the Left Heel Full Thickness Objective . Healing/Maintain Healing, Wound Size .: 3 x 3 x 0.3 cm, Surface Area .9.00 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue 100%, Wound Progress Improved evidenced by decreased surface area Dressing Treatment Plan, Primary Dressing: Alginate Calcium apply once daily for 23 days; Betadine apply once daily for 23 days . Reason for No Sharp Debridement: Non-infected heel necrosis. 4/3/25 - .Chief Complaint: Patient has wounds on his upper scalp; right heel; left heel; left buttock; anterior penis. Under Focused Wound Exam (Site 22) the assessment documents, Arterial Wound of the Right Heel Full Thickness .Objective Healing/Maintain Healing, Wound Size .: 6 x 6.4 x 0.1 cm, Surface Area 38.40 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) 70%, Slough 30%, Wound Progress Improved evidenced by decreased surface area Dressing Treatment Plan, Primary Dressing: Alginate Calcium apply once daily for 30 days; Betadine apply once daily for 30 days . Under Site 22: Surgical Excision Debridement Procedure, the assessment documents, Procedure curette was used to surgically excise 2.30 cm² of devitalized tissue and necrotic subcutaneous level tissues along with slough and biofilm were removed at a depth of 0.2 cm and healthy bleeding tissue was observed. Under Focused Wound Exam (Site 24) this same assessment documents, Arterial Wound of the Left Heel Full Thickness .Objective Healing/Maintain Healing, Wound Size .: 3 x 3 x 0.3 cm, Surface Area 9.00 cm², Exudate None, Thick adherent black necrotic tissue (eschar) 100%, Wound Progress At Goal Dressing Treatment Plan Primary Dressing: Alginate Calcium apply once daily for 16 days; Betadine apply once daily for 16 days Reason for No Sharp Debridement: Non-infected heel necrosis. Under Site 24: Sharp Selective Debridement Procedure the assessment documents, .Procedure .curette was used to selectively remove devitalized tissue at margins of a wound, remove dried exudates or debris over the wound surface area of 9 cm² . 4/10/25 - .Chief Complaint: Patient has wounds on his right heel, upper scalp, right scalp, left heel, anterior penis, right buttock. Under Exam, this assessment documents Foot Warm, Moderate Edema, Wound present for bilateral lower extremities. Under Focused Wound Exam (Site 22) the assessment documents, Arterial Wound of the Right Heel Full Thickness, Etiology .Arterial, Duration: > 40 days, Objective Healing/Maintain Healing, Wound Size .: 5.6 x 5.3 x 0.8 cm, Surface Area 29.68 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) 70%, Slough 30%, Wound Progress Improved evidenced by decreased surface area Dressing Treatment Plan, Primary Dressing: Alginate calcium apply once daily for 23 days; Betadine apply once daily for 23 days . Under Site 22: Surgical Excisional Debridement Procedure, the assessment documents under Procedure Note, .curette was used to surgically excise 1.19 cm², of devitalized tissue and necrotic periosteum and bone along with slough and biofilm were removed at a depth of 0.9 cm and healthy bleeding tissue was observed This same assessment documents under Focused Wound Exam (Site 24), Arterial Wound of the Left Heel Full Thickness Objective Healing/Maintain Healing, Wound Size 2.8 x 3 x 0.3 cm, Surface area 8.40 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) 100%, Wound Progress .Improved evidenced by decreased surface area .Dressing Treatment Plan, Primary Dressing: Alginate Calcium apply once daily for 9 days; Betadine apply once daily for 9 days Reason No Sharp Debridement: Non-infected heel necrosis. 4/17/25 - Chief Complaint: Patient has wound on his right heel; upper scalp; left heel; right scalp; left buttock; anterior penis. Under Focused Wound Exam (Site 22) the assessment documents, Arterial Wound of the Right Heel Full Thickness Objective .Healing/Maintain Healing, Healing Potential Good, Estimated Time to Heal 2-4 months, Care goal(s) this month . Decrease Ulcer Area, Maintain Skin Integrity, Decrease Odor Wound Size .5 x 5.3 x 0.8 cm, Surface Area 26.50 cm², Exudate Moderate Serous, Thick adherent black necrosis tissue (eschar) 70%, Slough 30%, Wound Progress Improved evidenced by decreased surface area .Infection Assessment .No sign (s) of infection Dressing Treatment Plan, Primary Dressing: Alginate calcium apply once daily for 14 days; Sodium hypochlorite solution (dakins) apply once daily and as needed: if saturated, soiled, or dislodged. For 30 days . Under Site 22: Surgical Excisional Debridement Procedure, the assessment documents under Indication for Procedure, Remove Infected Tissue, Remove thick Adherent Eschar and Devitalized Tissue. Under Procedure Note this assessment documents, .curette was used to surgically excise 5.30 cm² of devitalized tissue and necrotic periosteum and bone along with slough and biofilm and removed at a depth of 1 cm and healthy bleeding tissue was observed . This same assessment documents under Focused Wound Exam (Site 24), Arterial Wound of the Left Heel Full Thickness . Objective: Healing/Maintain Healing, Healing Potential . Good, Estimated Time to Heal 2-4 months, Care goal(s) this month Decrease Ulcer Area .Wound size .2.2 x 3 x 0.3 cm, Surface Area 6.60 cm², Exudate Moderate Serous, Thick adherent black necrotic tissue (eschar) .100%, Wound Progress . Improved evidenced by decreased surface area Infection Assessment No sign (s) of infection) Dressing Treatment Plan, Primary Dressing: Alginate calcium apply once daily for 30 days; Sodium hypochlorite solution (dakins) apply once daily and as needed: If saturated, soiled, or dislodged. For 30 days . Under Site 24: Surgical Excisional Debridement Procedure the assessment documents under Indication for Procedure, Remove Necrotic Tissue and Establish the Margins of Viable Tissue. Under Procedure Note the assessment documents, curette was used to surgically excise 3.30 cm² of devitalized tissue and necrotic subcutaneous level tissues were removed at a depth of 0.4 cm and healthy bleeding tissue was observed There is no documentation in R149's facility records of V27 (Wound Specialist) ordering a wound culture of the right heel ulcer to determine the cause of the odor documented under the care goals of the month, and no documentation of V27 ordering an antibiotic to treat the infected tissue referenced under the surgical debridement section of V27's progress note. There are no facility skin assessments or progress notes documented with assessments of the ulcers to R149's heels and/or assessments of his condition until 4/22/25, when R149's Weekly Skin Record documents, Right heel- measured 6 cm x 5.8 cm x 0.3 cm. Under Additional Narrative Description of Wound the assessment documents Full thickness tissue loss wound .no slough present. The assessment describes the wound bed as greenish/yellow, red/beefy with no odor, and purulent (brownish/yellow) drainage. The healing process is documented as no change. R149's facility Progress Notes document the following: 4/24/2025 12:26 PM, .res (resident) noted more lethargic than usual today, not responding verbally as he normally does but will make eye contact. When fed res is letting food fall out of and not swallowing. Vitals 98.9 t (temperature), 18 r (respirations) 96 p (pulse), 99% O2 (oxygen) on RA (room air), 62/46 b/p (blood pressure), lung sounds clear, bowel sounds present. Res presenting with non-productive cough. MD (physician) notified. MD gave orders for CBC (complete blood count) w/diff (with differential), CMP (comprehensive metabolic panel), TSH (thyroid stimulating hormone), Free T4, Ammonia, Lactic Acid and 2 view chest (sic) xray. Orders put into pcc (point click care), biotech and lab. 4/25/25 5:25 PM, .Sent chest x-ray and labs to (V35/Physician) New ant (antibiotic) Clindamycin 300 mg (milligrams) po (by mouth) TID (three times daily) for 10 days ordered. R149's Order Summary Report active orders as of 05/01/2025 includes the following orders, 4/29/25 Daily skin check every night, 4/12/25 heel protectors on while in bed. Every day and night shift. 4/25/25 Clindamycin 300 mg three times daily for ten days. There are no antibiotic orders documented for treatment to the ulcers on bilateral heels on R149's Order Summary Report from 4/25/25 until his hospitalization on 5/14/25. R149's Weekly Skin Records do not document assessments of the ulcers to bilateral heels on 4/28, 5/5, 5/9, and 5/13/25. The assessments document no new areas noted and/or no changes to current wounds. R149's Wound Evaluation and Management Summary (V27/Wound Specialist) notes document the following: 4/24/25- .Chief Complaint: Patient has wounds on his right heel, left heel; right scalp; anterior penis; right buttocks; left buttocks. Under Focused Wound Exam (Site 22) the assessment documents, Arterial Wound of the Right Heel Full Thickness Objective .Healing/Maintain healing Healing Potential .Good. Care goal(s) this month. Decrease Ulcer Area, Maintain Skin Integrity, Decrease Odor .Wound Size 5 x 5.3 x 0.8 cm .Surface Area .26.50 cm² .Exudate Moderate Serous .Thick adherent black necrotic tissue (eschar) .70%. Slough 30% .Wound Progress .At Goal Infection Assessment .No signs of infection .Dressing Treatment Plan .Alginate Calcium apply once daily for 9 days; Sodium hypochlorite solution (dakins) apply once daily and as needed Under Site 22 Surgical Excisional Debridement Procedure the evaluation documents the indication for the procedure as Remove Infected Tissue, Remove Thick Adherent Eschar and Devitalized Tissue, Remove Necrotic Tissue and Establish the Margins of Viable Tissue. Under Procedure Note the Evaluation documents, curette used to surgically excise 15.90 cm² of devitalized tissue and necrotic periosteum and bone along with slough and biofilm were removed at a depth of 1 cm and healthy bleeding tissue was observed This same assessment documents under Focused Wound Exam (Site 24) Arterial Wound of the Left Heel Full Thickness .Objective .Healing/Maintain Healing Healing Potential .Good Care goal(s) this month .Decrease Ulcer Area Wound Size 2 x 3 x 0.3 cm Surface Area .6.00 cm² Exudate .Moderate Serous .Thick adherent black necrotic ti[TRUNCATED]
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to manage pain for 1 of 2 residents (R81) reviewed for p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to manage pain for 1 of 2 residents (R81) reviewed for pain in a sample of 52. This failure resulted is R81 experiencing decreased mobility and participation in daily activities related to uncontrolled severe pain. Findings include: R81's admission Record documents an admission date of 05/14/24, with diagnoses including: polyneuropathy, injury of left ankle, bilateral primary osteoarthritis of knee, osteoarthritis, myalgia, depressive episodes, anxiety disorder, bipolar disorder, chronic pain, lumbago with sciatica on right side, and lumbago with sciatica on left side, age related osteoporosis, and anxiety disorder. R81's Minimum Data Set (MDS), dated [DATE], documents a Brief interview of mental status (BIMS) of 15, indicating cognitively intact with diagnosis including: polyneuropathy, unspecified injury of left ankle, myalgia, other chronic pain, lumbago with sciatica on right side, and lumbago with sciatica on left side. Section GG documents R81's sit to stand, chair/bed to chair transfer and toilet transfer as supervision or touching assistance- helper provides verbal cues or touching/steadying assistance as resident completes activity. R81's Care Plan documents a Focus Area of: R81 has potential for pain related to arthritis, neuropathy, and lumbago with an initiated date of 06/04/24 with intervention documented of: administer analgesia as per orders, monitor/document for probable cause of each pain episode, remove/limit causes where possible, monitor/record pain characteristics every shift and as needed: quality (example: sharp, burning);severity (1 to 10 scale); anatomical location; onset; duration (example: continuous, intermittent); aggravating factors; relieving factors; monitor/record/report to nurse any signs or symptoms of non-verbal pain: changes in breathing (noisy, deep/shallow, labored, fast/slow); vocalizations (grunting, moans, yelling out, silence); eyes (wide open/narrow slits/shut, glazed, tearing, no focus); face (sad, crying, worried, scared, clenched teeth, grimacing) body (tense, rigid, rocking, curled up, thrashing); monitor/record/report to nurse loss of appetite, refusal to eat and weight loss; monitor/record/report to nurse resident complaints of pain or requests for treatment; notify physician if interventions are unsuccessful or if current complaint is a significant change from residents past experience of pain; observe and report changes in usual routine, sleep patterns, decrease in functional abilities, decrease range of motion, withdrawal or resistance to care with interventions dates of 06/04/2024. R81's Order Summary Report documents her most current order for a Lidoderm external patch 5% on 08/29/24, with an end date of 08/29/24. R81's order summary report documents an order for acetaminophen oral tablet, give 1000 milligrams by mouth every 8 hours as needed for pain with an order date of 02/27/25, and an order status of active. R81's order summary report documents an order for gabapentin oral tablet 400 milligrams, give one tablet by mouth three times a day for pain with an order date of 05/28/25, and an order status of active. R81's order summary report documents an order for ibuprofen oral tablet 200 milligrams, give 2 tablets by mouth every 8 hours as needed for pain give 1 ibuprofen tab with 1 325 milligrams Tylenol, with an order date of 02/27/25, and an order status of active. R81's Pain Questionnaire, dated 02/17/25, documents: mental status with alert marked, ability to verbally communicate has able to communicate marked, routine medications ordered for pain with ordered and somewhat effective (moderate relief) marked, frequency of pain with intermittent/occasionally less than daily marked, conditions/diagnosis associated with potential for pain with one condition/diagnosis marked, intensity of pain with moderate pain marked, pain scale used with numeric observations of pain (non-verbal pain indicators) with no observations of pain marked. R81's Medication Administration Record (MAR), dated May 2025, documents an order for: monitor and document pain level every shift with a start date of 05/17/25, with zero documented for days 1-24 for day and night, day 25 has a 3 documented for night, day 26 has a 0 documented for day and night, day 27 documents a 2 at night, and days 28 - 31 documents a 0 for day and night. R81's MAR, dated May 2025, documents Acetaminophen 1000 milligrams given on 05/21, 05/22, 05/25, and 05/27 for the month of May. R81's Nurse's Note dated 05/28/25 at 8:17 PM, documents, Medical Doctor (MD) in the building and spoke with resident about concerns with her gabapentin making her feel unsteady since it had been increased from 300 mg (milligrams) three times a day to 600mg three times a day. MD gave new order to start gabapentin 400 mg three times a day. R81's Nurse's Note, dated 05/27/25 at 3:37 PM, documents: (Nurse Practitioner) assessed resident, resident voiced severe pain to hips to the point of not able to walk. Resident voiced she went to (hospital) after a fall and had an x-ray and CT scan with no findings. (NP) ordered to send referral to brain and spine for further evaluation. R81's order summary report documents an order for referral to brain and spine related to increase pain to back, hips, and leg with an order date of 05/28/25, and an order status of active. R81's MAR, dated June 2025, documents an order for: monitor and document pain level every shift with a start date of 05/17/25 with zero documented for days 1-8 for day and night. R81's MAR, dated June 2025, does not document any acetaminophen 1000 milligrams given 06/01 - 06/05. On 06/02/25 at 4:20 PM, R81 was observed sitting in her wheelchair, leaning to her side so her left hip area was not touching much of the chair. R81 was leaning more of her weight on her right elbow. R81 stated her hip and leg hurt, and she has a walker, but she cannot use it because of the pain, so she has to use this wheelchair. R81 stated she has been telling them it hurts. On 06/03/25 at 12:15 PM, R81 stated she has pain daily, and she has never told the nurses she did not have pain. R81 said she has never said it was a zero or a three when they have asked. She stated she would be happy if it was only a three. R81 said she believes she is supposed to have a scan of some kind to hopefully find out what is going on because she would like to use her walker and get around more. On 06/04/25 at 8:10 AM, R81 was observed lying in bed, with dark circles under her eyes and moving very slowly. R81 repositioned her leg with her hands and then started rubbing her hip. When she did this, she had a slight grimace on her face. R81 stated she has not got up yet, because the gabapentin makes her so tired and does not help much with the pain. R81 said she hopes to get up later and do something, her hip area is just really hurting, and she is in bed a little more than she would like. R81 stated the nurse has been asking if she has pain and she tells them yes, daily, and never says it is a zero or even a three. R81 stated there are days that she tells the nurses the pain is above ten on a one to ten scale. She stated even after the pain medication, which is just acetaminophen, ibuprofen, and gabapentin, she still has pain. The gabapentin does not seem to help the pain that much, it just makes her tired, but she takes the ibuprofen and the acetaminophen. R81 stated her pain is more than just moderate. R81 said she would like to have a little more tolerable pain so she could go to more activities and get up more, but she does not have the energy with the pain. On 06/16/25 at 11:27 AM, V35 (Physician) stated he was notified by the facility about her pain on 02/26/25 about her pain, but he believes that was after she had a fall. He has seen her in the facility and knows she has chronic pain and sometimes it is worse with the weather. He was unaware the pain assessments were not completed as more than a casual conversation; he would have expected the questions to be asked and assessed. He would expect the staff to be documenting her pain consistently on the MAR (Medication Administration Record). V35 stated, The upcoming scan is to gauge the progression of her diagnoses and to assist with gauging her pain. On 06/05/25 at 12:00 PM, V28 (Care Plan Coordinator/Minimum Data Set Coordinator) stated she does the pain assessments for the residents including R81's assessment. V28 stated if she was busy, she may have done the pain assessment by using the resident's chart. V28 stated she does not think R81 stated she has pain daily, but this was just a passing conversation with her, not an in-depth conversation. V28 stated when she does the pain assessments, it is not a sit-down process; she does not take the paper (the assessment) in with her and sit and ask her the questions; she has five of these a day. On 06/05/25 11:54 AM, V25 (Registered Nurse) stated she has asked R81 if she has had pain, and R81 has expressed she does have pain, and it bothers her. V25 stated she has been complaining of pain for the last couple months. V25 stated the doctor will not give R81 anything stronger for pain. On 06/05/25 at 1:10 PM, V20 (Registered Nurse) stated, (R81) has chronic pain. There is nothing they can do about her pain; she gets gabapentin and acetaminophen. (R81) had lidocaine patches in the past. What do you expect us to do? When V20 was asked if he knew what R81's diagnoses were, V20 stated No. The facility policy, dated 2022, titled, Pain Management documents: to facilitate resident independence, promote resident comfort and preserve resident dignity. The facility will achieve these goals through: promptly and accurately assessing and managing pain to the greatest extent possible, encouraging residents to self-report pain, increasing comfort and reducing to depression and anxiety in residents, optimizing the residents' ability to perform activities of daily living, monitoring treatment efficacy and side effects. A standard format for assessing, monitoring and documenting pain in both cognitively intact and cognitively impaired residents will be utilized. As part of a comprehensive approach to pain assessment and management, pain will be considered the fifth vital sign at the facility, along with temperature, pulse respiration, and blood pressure. For the purposes of this policy, pain is defined as whatever the experiencing person says it is, existing whenever the experiencing person says it does.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to answer call lights for residents needing assistance i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to answer call lights for residents needing assistance in a timely manner to promote dignity for 3 residents (R36, R43, R55) of 24 residents reviewed for dignity in the sample of 52. Findings including: 1. R43's admission record documented R43 was readmitted to this facility on 5/28/2024, with diagnoses of type 2 Diabetes Mellitus with neuropathy and foot ulcer, need for assistance with personal care, and muscle weakness, among others. R43's MDS (Minimum Data Set), dated 4/8/2025, documented R43 with a BIMS (Brief Interview for Mental Status) score of 15 out of 15, which indicates R43 is cognitively intact. This same MDS documented R43 is dependent on staff for toileting and personal hygiene, and needs moderate assistance with transferring. On 06/03/25 at 08:43 AM, R43 said, Call lights take forever to get answered. On 6/1/25, which was Sunday, I waited over an hour for call lights to be answered. On 6/5/25 at 9:15 AM, R43 said yesterday (6/4/2025) after lunch, she was placed on the toilet in her room. When ready, R43 activated the bathroom call light and waited 30 minutes for the staff to respond. R43 said when staff did respond, she had told her they were busy with other things, and she waited another 15 minutes before staff assisted her off the toilet. R43 said, The facility needs more staff so we don't have to wait so long for help. 2. R55's admission record documented R55 was readmitted to this facility on 11/15/2024, with diagnoses of chronic obstructive pulmonary disease, heart failure, and muscle weakness, among others. R55's MDS. dated 4/6/2025. documented R55 with a BIMS score of 15 out of 15. which indicates R55 is cognitively intact. This same MDS documented R55 is dependent on staff for toileting, personal hygiene, bed mobility. and transferring. On 06/02/25 at 01:23 PM, R55 said, Weekends are the worst at getting your call light answered. Last weekend, I waited over an hour for my call light to be answered several times. R55 said the facility needed more staff to answer call light more quickly. 3. R36's admission Record documented R36 was admitted to this facility on 4/5/2024, with diagnoses of spinal stenosis, fusion of the spine, and type 2 diabetes mellitus with polyneuropathy, and foot ulcer, among others. R36's MDS, dated [DATE], documented R36 had a BIMS score of 14 out of 15, which indicates R36 is cognitively intact. This same MDS documented R36 is dependent on staff for toileting, dressing, bed mobility, and transferring. On 6/5/2025 at 8:19 AM, R36 was observed with his call light activated, and at 8:45am, the call light was answered. During the observation period, 6 staff members were noted to walk past R36's activated call light. At 8:50 AM, R36 said he put on his call because he wanted to get out of bed for the day, but staff told him he would have to wait, but staff would return to help him out of bed. R36 said he needs staff assistance to get out of bed, and wished the facility would hire more help. On 6/9/2025 at 1:30 PM, V47 (Registered Nurse) stated, Call lights are not answered timely when we only have one CNA (Certified Nursing Assistant) on the one hundred and two hundred hallways. When we are stretched thin on staff and there is only one CNA per hall, and every hall has 30 residents, we cannot get the call lights answered in a timely manner. On 6/4/25 at 12:18 PM, V16 (CNA) said he has worked with just one CNA on a hall ,and wasn't easily able to meet the needs of the residents timely. V16 said call light go unanswered for long periods of time, but they do the best they can to get them answered. On 6/10/2025 at 8:30 AM, V2 (Director of Nursing) said the facility did not have a call light policy. V2 said he expected call lights to be answered timely to meet the needs of the residents. V2 said he would consider 10 to 15 minutes to be timely call light response time. V2 said 30-minute call light wait times would not be very timely answered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to formulate or offer to formulate an Advanced Directive for 2 of 24 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to formulate or offer to formulate an Advanced Directive for 2 of 24 residents (R57, R300) reviewed for Advanced Directives in a sample of 52. Findings included: 1. R57's admission Record documented R57 was admitted on [DATE], with diagnoses of metabolic encephalopathy, dementia, and pressure ulcer of the sacral region, among others. This same Admissions Record under the section titled Advanced directives has a blank space. R57's MDS (Minimum Data Set), dated [DATE], documented R57 with a BIMS (Brief Interview for Mental Status) score of 0 out of 15, which indicates R57 has severe cognitive impairment. R57's care plan does not include a focused area of care for R57's choice for Advanced Directives. On [DATE] at 9:00 AM, V25 (Registered Nurse) said she was the nurse responsible for R57's care that day. V25 said R57 had lived at this facility for about 5 weeks, and is dependent on staff for all activities of daily living. After V25 reviewed R57's EHR (electronic health record), V25 said she could not find an Advanced Directive, POLST (physician's ordered Life Sustaining Treatment) form, or code status for R57. V25 said she could not find any Advanced Directive information on R57's care plan. V25 said Advanced Directives are supposed to be completed upon admission by the nursing staff or Social Services. V25 said R57's Advanced Directives must have been missed. V25 said without an Advanced Directive, she would not know what type of care to provide for R57 in an emergency. On [DATE] at 9:15 AM, V24 (Social Service Assistant) reviewed R57's EHR, and could not locate an Advanced Directive, POLST form, or code status for R57. V24 said Advanced Directives are supposed to be completed upon admission. V24 looked through a large filing cabinet, but could not locate any paperwork for R57's Advanced Directives. On [DATE] at 9:20 AM, V2 (Director of Nursing/DON) was asked for R57's Advanced Directives. V2 reviewed R57's EHR, and could not locate an Advanced Directive, POLST form or code status for R57. V2 could not find any Advanced Directive information on R57's care plan. V2 was asked in an emergency, how would staff quickly identify R57's code status? V2 replied and said they could not, due to R57's Advanced Directive, POLST form, and code status information not being entered into R57's EHR. V2 said Advanced Directives are to be completed at the time of a resident's admission, and would be included in the resident's care plan. On [DATE] at 10:00 AM, V26 (Social Service Director) brought surveyors a completed POLST form for R57 that was signed by V27 (Wound Care Doctor), who had just entered the facility. The signature on the POLST form was noted to be [DATE]. On [DATE] at 10:10 AM, V27 said he was asked to sign R57's POLST this morning ([DATE]), and he did not sign the POLST on [DATE], as documented on R57's POLST. V27 said he did not know how an incorrect date became written on R57's POLST form. V27 said he does not usually sign the residents POLST forms, but he can still do it. On [DATE] at 10:15 AM, V26 said she did not know how an incorrect signature date was written on R57's POLST form for V27's signature, but they had asked V27 to sign the POLST that morning. V26 was observed correcting the signature date for V27 from [DATE] to [DATE]. V26 said it was unusual for V27, who was the facility's wound care doctor, to sign resident's POLST forms. 2. R300's face sheet documents an admission date of [DATE]. R300's diagnoses found in R300's electronic health record (EHR) includes, but are not limited to, nondisplaced intertrochanteric fracture of the right femur, type II diabetes, chronic obstructive pulmonary disease, anemia, and hypothyroidism. R300's Minimum Data Set (MDS), dated [DATE], section C, records a Brief Interview for Mental Status score (BIMS) of 13, indicating R300 is mostly cognitively intact. R300's care plan documents the following focus areas: R300 has elected full code status. On [DATE], upon review of R300's EHR, there was no copy of Advanced Directives orders or a Physician's Order for Life Sustaining Treatment (POLST) form. On [DATE] at 3:16 PM, received a POLST signed and dated for [DATE], by R300 and R300's doctor. R300's active physician orders documents an order for full code/attempt resuscitation/CPR (cardiopulmonary resuscitation), with a start date of [DATE]. On [DATE] at 11:07 AM, V25 (Social Service Director) stated the POLST is usually completed by nursing staff on admission. A facility policy titled Advanced Directives (revised [DATE]) documented the following: Upon admission, the resident will be provided with written information concerning the right to refuse or accept medical or surgical treatment and to formulate an advance directive if he or she chooses to do so. Prior to or upon admission of a resident, the Social Services Director or designee will inquire of the resident, his/her family members and/or his or her legal representative, about the existence of any written advance directives. Information about whether or not the resident has executed an advance directive shall be displayed prominently in the medical record. If the resident indicates that he or she has not established advance directives, the facility staff will offer assistance in establishing advance directives. Nursing staff will document in the medical record the offer to assist and the resident's decision to accept or decline assistance. The Attending Physician will provide information to the resident and legal representative regarding the resident's health status, treatment options and expected outcomes during the development of the initial comprehensive assessment and care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure allegations of peer-to-peer abuse were reported to the Admin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure allegations of peer-to-peer abuse were reported to the Administrator timely for 1 of 1 (R37) resident reviewed for abuse in the sample of 52. Findings Include: R37's admission Record, with a print date of 6/9/25, documents R37 was admitted to the facility on [DATE], with diagnoses that include metabolic encephalopathy, schizoaffective disorder, vascular dementia, and altered mental status. R37's MDS (Minimum Data Set), dated 3/23/25, documents a BIMS (Brief Interview for Mental Status) score of 07, which indicates R37 has a severe cognitive deficit. R37's current Care Plan documents a Focus initiated 5/21/2019 of, (R37) has impaired cognitive function/impaired thought processes r/t (related to) metabolic encephalopathy and vascular dementia. She is at increased risk for communication difficulties d/t (due to) altered mental status, but she is usually able to make herself understood and usually able to understand others. R44's admission Record, with a print date of 6/9/25, documents R44 was admitted to the facility on [DATE], with diagnoses that include diabetes, unspecified dementia, unspecified psychosis, anxiety disorder, and cognitive communication deficit. R44's MDS, dated [DATE], documents a BIMS score of 03, indicating R44 has a severe cognitive deficit. R44's current Care Plan documents a Focus Area initiated on 5/20/2024 of, (R44) displays adverse behaviors. She may be verbally aggressive with other residents and staff. She may become physically aggressive with other residents and staff. At times, she may be noncompliant with the use of recommended assistive devices (walker). This Focus Area includes interventions of, redirect with activity of choice, remind her that touching others without consent can be harmful and it is against the law. R64's admission Record, with a print date of 6/10/25, documents R64 was admitted to the facility on [DATE], with diagnoses that include diabetes, anxiety disorder, anemia, major depressive disorder, and osteoarthritis. R64's MDS (Minimum Data Set), dated 3/19/25, documents a BIMS (Brief Interview for Mental Status) score of 07. This indicates R64 has a severe cognitive deficit. R64's BIMS assessment, dated 6/10/25, documents a current BIMS score of 15, indicating R64 is cognitively intact. On 6/2/25 at 9:56 AM, R64 stated R44, whose room is across the hall, came into her room a couple of days ago (specific date unknown), and was hitting her roommate, R37. R54 stated they yelled for assistance from staff and when they arrived, they told them not to yell at R37. On 06/02/25 at 10:05 AM, R37 stated R44 previously resided in her room and was moved across the hall. R37 stated R44 comes in her room and hits her, and tells her to get out of her bed. R37 and R44's progress notes were reviewed with no documentation related to a peer-to-peer aggression. The facility abuse/neglect allegations were reviewed with no documentation of an investigation related to a peer-to-peer abuse involving R37 and/or R44. On 6/3/25 at 2:29 PM, V12 (Certified Nursing Assistant/CNA) stated, (R44) is physically combative and has behaviors all the time. On 6/3/25 at 2:32 PM, V14 (CNA) stated, if provoked, R44 will become physically aggressive. V14 stated she does wander into other residents rooms, and they have told all the residents if she comes into their room to put their call light on and/or yell for them, because she will become aggressive if provoked. V14 stated he wasn't aware of R44 hitting any peers lately. V14 stated the other day (date unknown), R44 went into R37's room and was bothering her and was agitated. V14 stated R37 called, and they had to go in and get R44 out of her room. On 06/04/25 at 10:00 AM, V15 (Licensed Practical Nurse/LPN) stated she was working (on an unknown date) and heard R64 yelling really loud for help. V15 stated when she got to the room, R44 was sitting on the foot of R37's bed. V15 stated R64 said R44 had hit R37. V15 stated she asked R37, and R37 said she hadn't been hit. On 6/3/25 at 2:46 PM, V1 (Administrator) stated the last resident to resident investigation involving a peer-to-peer aggression was on 8/17/24. The facility Initial Incident and/or Abuse Notification report documents, Administrator notified by Surveyor on 6/3/20205 (sic) at 2:50 PM that (R37) made an allegation (sic) that (R44) came into contact with her. Nurse has done a body assessment no injuries noted. Full investigation started. POA (power of attorney) and MD (physician) notified Review of the handwritten statements in the abuse investigation documents, (R64) yelled to have some help getting (R44) out of their room. I left room (number of another room) to their room. She said (R44) hit (R37) in the face. I asked (R37) if she was hit, she said no. Nurse came in at the same time to ask if incident occurred. (R37) also told (V15) she was not hit and just wanted (R44) removed from their room and off of her bed. This was signed by V14 (Certified Nursing Assistant/CNA). The investigation documents a second handwritten statement that documents, I heard (R64) yelling help then get out of here. (R44) sitting on end of (R37's) bed. (R64) said she hit her. I asked (R37) did she hit you or just sit in your bed. (R37) said I just wanted her off my bed. This statement was signed by V15 (LPN). On 06/09/25 at 1:49 PM, V1 stated she would expect facility staff to report an allegation of peer-to-peer abuse, even if it was reported by a different resident. The facility Abuse Prevention Training Program, dated 2022, documents under B. Internal Reporting. Employees are required to report any allegation of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property they observed, hear about, or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0628 (Tag F0628)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide a copy of the bed hold policy to residents or their represe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide a copy of the bed hold policy to residents or their representatives for a resident who had been hospitalized for 2 of 2 residents (R28, R88) reviewed for hospitalizations in the sample of 52. Findings include: Facility's bed hold policy notification, dated 1/2021, documents, This Bed Hold Policy will be given to you at the time of admission and a copy will be given to you each time you are transferred from the facility. 1. R28's face sheet documents an admit date of 11/18/24. Related diagnoses obtained from electronic health record (EHR) includes but are not limited to chronic obstructive pulmonary disease, unspecified dementia, need for assistance with personal care, and diverticulosis of large intestine. R28's current physician orders documented in the EHR include lorazepam oral tablet 0.5 MG - give 0.5 mg by mouth every 2 hours as needed for restlessness, diphenhydramine hcl capsule 25 MG - give 1 capsule by mouth every 6 hours as needed for allergic reaction, Morphine Sulfate (Concentrate) Solution 20 MG/ML - give 0.25 ml by mouth every 4 hours as needed for pain. R28's Minimum Data Set (MDS), dated [DATE], documents in Section C, a Brief Interview for Mental Status (BIMS) score of 10, indicating R28 can communicate, but cognitively confused. Section GG lists some of R28's toileting hygiene as partial to moderate assistance, dressing upper and lower body as partial to moderate assistance, and partial to moderate assistance in rolling left and right in bed, transferring, and lying to sitting. R28's EHR documents in a nurse's progress note R28 was sent to the hospital on [DATE]. In that note, there is no documentation that a copy of the bed hold policy was provided to R28 himself, or to his representative upon him being hospitalized . There is no other progress note documenting later a copy of the bed hold policy was provided to R28 or his representative for that hospitalization. R28 was hospitalized from [DATE]-[DATE]. On 06/05/25 at 9:20 AM, V1, Administrator, stated the bed hold policy doesn't have to be signed, but the resident or resident representative must be provided a copy of the bed hold policy on transfer to hospital. 2. R88's face sheet documents an admit date of 11/18/24. Related diagnoses from the EHR includes but are not limited to metabolic encephalopathy, chronic obstructive pulmonary disease, diverticulosis of large intestine, and hemiplegia and hemiparesis following unspecified cerebrovascular disease. R88's EHR documents the following physician orders including catheter care every shift, elevate head of bed as tolerated to relieve shortness of breath, lorazepam concentrate 2 milligrams (mg) per milliliter (ml) - give 0.5 ml by mouth every four hours as needed for anxiety, shortness of breath, morphine sulfate concentrate solution 20 mg per milliliter - give 0.25 ml by mouth every four hours as needed for pain. R88's MDS, dated [DATE], documents in section C, R88 has a BIMS of 00 indicating R88 is unable to participate in the brief interview for mental status. Section GG documents R88 is dependent for all his functional abilities indicating that helper does all the effort. Resident does none of the effort. R88's EHR documents in a nurse's progress note, dated 1/23/25, that R28 was transferred to the local hospital. There is no documentation in this progress note or any other documenting R28 or R28's representative was given a copy of the bed hold policy.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a current PASSR (Preadmission Screening and Resident Review ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a current PASSR (Preadmission Screening and Resident Review Evaluation) 2 screening was in place for 1 of 5 (R36) residents reviewed for PASSR's in the sample of 52. Findings Include: R36's admission Record, with a print date of 6/4/25, documents R36 was admitted to the facility on [DATE], with diagnoses that include schizoaffective disorder, agoraphobia with panic disorder, insomnia, major depressive disorder, and anxiety disorder. R36's MDS (Minimum Data Set), dated 3/24/25, documents a BIMS (Brief Interview for Mental Status) score of 14, which indicates R36 is cognitively intact. R36's current Care Plan documents a Focus area of (R36) has dxs (diagnoses) of anxiety, depression, schizophrenia, and agoraphobia with panic disorder Has history of s/s (signs/symptoms of schizophrenia (increased paranoia, agitation, hallucinations, disorganized speech) although these have been controlled with medications. Date Initiated: 04/08/2024. Interventions for this Focus area include, .Let (R36) express himself .Redirect to an activity of choice Offer conversation, drink, or snack .Try to encourage calm environment R36's Notice of PASSR (Preadmission Screening and Resident Review Evaluation), dated 11/29/24, documents under determination, Short Term Approval without Specialized Services. This same evaluation documents it as a short-term approval with the end date documented as, March 29, 2025. R36's medical record did not document an PASSR screening after 3/29/25. On 6/4/25 at 4:45 PM, V40 (Business Office Manager) stated she submitted a new PASSR two screening request for R36 yesterday. V40 stated it had just been missed. V40 stated the Social Services Director normally requests them, but she is very new and hadn't done it yet, so she was helping.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to assist resident with dietary needs for 3 residents of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to assist resident with dietary needs for 3 residents of 17 (R10, R22, and R61) residents reviewed for dining in a sample of 52. Finding include: 1. R22's admission record documents an admission date of 02/17/22, with diagnoses including: hemiplegia and hemiparesis following cerebral infarction, arthropathic psoriasis, dementia, anemia, major depressive disorder, anxiety disorder, Alzheimer's disease, chronic pain syndrome, muscle weakness, chronic kidney disease, and restlessness and agitation. R22's Minimum Data set (MDS), dated [DATE], documents a Brief interview of mental status (BIMS) of 06, indicating severe cognitive impairment and eating assistance required as setup or clean up assistance needed indicating helper sets up or cleans up, resident completes activity, helper assists only prior to or following the activity. R22's care plan documents a focus area of: R22 has potential for nutritional problems related to anemia, vitamin deficiency, diagnosis HLD (hyperlipidemia). She is on a regular mechanical soft diet with thin liquids. She is able to feed herself but does require staff set-up assistance related to impaired range of motion in bilateral hands secondary to RA (Rheumatoid arthritis). R22's order summary report documents an order for a regular diet with a mechanical soft texture, with directions for fortified pudding at lunch and supper, with an ordered date of 01/16/25, a start date of 01/16/25, and an end date of indefinite. On 06/03/25 at 8:19 AM, R22 had her food in front of her, the lid was still on her hot cereal, and the jelly packets were on her plate unopened. R22 was attempting to remove the lid from her hot cereal and was unable to remove the lid, and quit trying after approximately after a minute, and then was observed attempting to open her jelly packet with no success. After approximately a minute, she set the jelly packet down and looked around. At 8:21 AM, R22 was asking for help. On 06/03/25 at 8:24 AM, V13 (Certified Nurse Aide), one staff member of the nine staff members standing in line waiting for a tray from the kitchen, was asked if she could assist R22 with her breakfast. V13 assisted R22. On 06/05/25 at 12:35 PM, V36 (Dietary) stated R22 would need assistance with the lids on her items and opening any condiments, due to the contractures in both of her hands are really bad. V36 stated staff should be removing the lids from the containers and opening her condiments when they bring her food to her. 2. R10's admission record documents an admission date of 01/16/19, with diagnoses including: chronic obstructive pulmonary disease, type 2 diabetes mellitus, atherosclerotic heart disease, atrial fibrillation, vitamin D deficiency, muscle weakness, schizoaffective disorder, bipolar type, major depressive disorder, anxiety disorder, dysphagia, and cognitive communication deficit. R10's Minimum Data Set, dated [DATE], documents a Brief Interview for Mental Status (BIMS) of 08, indicating moderate cognitive impairment and eating assistance needed as setup or clean up assistance needed indicating helper sets up or cleans up resident, helper assists only prior to or following the activity. R10's active order sheet documents an order dated 05/01/25, with no end date listed, and an order status of active documents of low concentrated sweets (LCS) diet, mechanical soft texture, thin liquids consistency, ice cream at lunch and supper, PB&J (peanut butter and jelly) at lunch and supper, health shake at breakfast and supper, super cereal at breakfast, cut meat into bite sized pieces, staff reports resident has difficulty chewing regular texture (diet). On 06/02/25 at 12:45 PM, R10 had her lunch tray in front of her; the food was still on the tray and the lids were still on her dessert and her ice cream. At 12:46 PM, R10 was struggling to remove the items from the tray onto the table. R10 attempted to remove the lid from her dessert, and could not get it off, so set it down, with the lid still on it and attempted to remove the paperboard lid off of her individually packaged ice cream, and could not accomplish removing the lids off of either item. At 12:51 PM, R10 gave up and asked for assistance to remove the lids. On 06/08/25 at 12:38 PM, V38 (Dietary) stated, If a resident is assessed for tray set up, their food should be taken off the tray, lids taken off glasses and bowls, their silverware unwrapped, any cartons opened, lids on ice creams removed, any condiments opened and put on the food if needed, generally their food set up and ready for them to eat. 3. R61's admission record documents an admission date 01/19/23, with diagnoses including: unspecified fracture of right wrist and hand, unspecified fracture of sacrum, fracture of other parts of pelvis, age related osteoporosis, dementia, unspecified severe protein calorie malnutrition, muscle weakness, tinea unguium, leiomyoma of uterus, vitamin D deficiency, major depressive disorder, peripheral vascular disease, chronic kidney disease, fibroadenosis of unspecified breast, dysphagia, cognitive communication deficit, and need for assistance with personal care. R61's Minimum Data Set, dated [DATE], documents a Brief Interview of Mental Status (BIMS) of 08, indicating moderately cognitively impaired. R61's eating assistance is documented as supervision or touching assistance indicating helper provides verbal cues and/or touching/steadying and/or contact guard assistance as resident completes activity, Assistance may be provided throughout the activity or intermittently. R61's order summary report documents an order for a regular diet, regular texture, thin liquids consistency, ice cream at lunch, health shakes three times a day, super cereal at breakfast for diet order with an order date of 11/01/23, an order status of 'active' and no end date listed. On 06/03/25 at 12:36 PM, R61's food was sitting in front of her, with her spoon stuck up right into the orange chicken. There were no bites taken from any items. R61 was sitting in front of her food, with her head leaned forward. On 06/03/25 at 12:50 PM, three staff members walked through the dining room, approximately four feet from R61, and did not stop to encourage or assist R61. R61 was still sitting in front of her food with her head leaned forward with no bites taken from her food and no attempts to take any bites of her food. On 06/03/25 at 12:54 PM, V1 (Administrator) walked into the dining room saw R61 sitting there, and walked over to her, said her name, and asked if she would like some of her lunch. R61 opened her eyes and lifted her head and started eating the food that V1 was assisting her to eat. R61 ate several bites of her food while being assisted. On 06/03/25 at 12:54 PM, V1 stated someone should have stopped and assisted R61. The facility policy, dated 2020, titled, Assistance with Meals, documents: residents shall receive assistance with meals in a manner that meets the individual needs of each resident.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure medications were stored using current standard...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure medications were stored using current standards of practice for 1 of 1 resident (R68) reviewed for medication storage in the sample of 52. Findings Include: R68's admission Record, with a print date of 6/4/25, documents R68 was admitted to the facility on [DATE], with diagnoses that include alcohol dependence with withdrawal, chronic obstructive pulmonary edema, hypertension, anxiety disorder, and major depressive disorder. R68's Minimum Data Set, dated [DATE], documents a Brief Interview for Mental Status score of 15, which indicates R68 is cognitively intact. R68's current Care Plan documents a Focus area of, (R68) uses psychotropic medications r/t (related to) depression and anxiety. Date Initiated: 04/06/2023. This Focus area includes interventions of, Give anti-anxiety medications ordered by physician . There is no Focus area and/or intervention documented related to R68 self-administering medications. On 06/02/25 at 9:11 AM, R68 was sitting on his bed, picked up a small medication cup from his bedside table, with a small blue pill and a small blue and white capsule in it, and showed it to this surveyor. R68 stated his medications were being adjusted by the psychiatrist to attempt to reach the right dose of medication. R68 stated a nurse came into his room to give him his medications about a week ago. R68 stated she had one of the pills that were in the medication cup. R68 stated the medication she attempted to give him had been discontinued. R68 stated he always checks his medications for accuracy before taking them. R68 stated he told the nurse it was discontinued, and she didn't take it back, so he kept it in the cup on his bedside table. R68 stated the same thing happened with the other pill in the medication cup, but it happened a month or more ago. On 6/2/25 at 12:00 PM, V2 (Director of Nurses/DON) was asked to go to R68's room, and V2 was shown the medications in the cup. V2 asked R68 which nurse had left the medication, and R68 told him it was V15 (Licensed Practical Nurse/LPN). On 06/04/25 at 10:00 AM, when asked about the medications left at R68's bedside, V15 (LPN) stated it was a medication error. V15 stated she thought she read the physician orders correctly prior to administering R68's medications, but she gave him a medication that had been discontinued the day before. V15 was not able to recall what the medication was and thought it happened 5/28/25. V15 stated she handed him his medications and R68 went to his room. V15 stated R68 came back out with four medications and the fifth pill wasn't there. V15 stated she asked R68 if he took it. V15 stated R68 went through the other four medications with her and took them, but didn't give her the fifth (unknown) medication back. V15 stated she didn't know anything about the other pill, but thought it was from January. On 6/5/25 at 9:02 AM, V2 (DON) stated one of R68's pills were discontinued approximately 5 months ago, and the other one was discontinued recently. V2 stated he had taken care of R68 in the past 5 months, and he had never shown him those pills. V2 stated one was Zoloft, and he believed the other one was Cymbalta. V2 stated he educated staff on not leaving medications in resident rooms. V2 stated he thought they left the medications in R68's room for him to take, and R68 does not have an order to self-administer medications. The facility Administering Medications policy, dated January 2024, documents, Policy Statement- Medications shall be administered in a safe and timely manner, and as prescribed. Policy Interpretation and Implementation. 1. Only persons licensed or permitted by this state to prepare, administer, and document the administration of medication may do so .3. Medications must be administered in accordance with the orders, including any required time frame 24. Residents may self-administer their own medications only if the Attending Physician, in conjunction with the Interdisciplinary Care Planning Team, has determined that they have the decision-making capacity to do so safely
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0800 (Tag F0800)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide a meal for 1 of 17 residents (R12) reviewed f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide a meal for 1 of 17 residents (R12) reviewed for dining in a sample of 52. Findings include: R12's admission record documents an admission date of 04/23/25, with diagnoses including: metabolic encephalopathy, vascular dementia, sequelae of unspecified cerebrovascular disease, chronic obstructive pulmonary disease, anemia, hypo-osmolality and hyponatremia, major depressive disorder, anxiety disorder, polyneuropathy, visual disturbance, sensorineural hearing loss, osteoarthritis, scoliosis, dysphagia, and muscle weakness. R12's order summary report documents an order, dated 04/23/25 with no end date listed, and an order status of active, of regular diet, mechanical soft texture, and thin liquids consistency. R12's Minimum Data Set (MDS), dated [DATE], documents a Brief Interview for Mental Status (BIMS) score of 09, indicating R12 has moderate impaired cognition. On 06/03/25 at 8:17 AM, R12 was sitting in her wheelchair in her doorway yelling that she is hungry. When R12 was asked if she was ready for breakfast R12 stated, Yes! She is hungry, they forgot her last night, but they are not going to forget her this morning. She is hungry. On 06/03/25 at 8:39 AM, R12 was served her breakfast tray. On 06/04/25 at 12:31 PM, R12 had a lunch tray on her bedside table that was half eaten. The tray contained pureed food. The diet card on the tray was for R83. R12 was laying down in her bed; when R12 was asked about the food, R12 stated she was not done. On 06/04/25 at 12:38 PM, V11 (Certified Nurse Aide) brought R12's lunch tray to her. V11 told R12 she had her lunch, and R12 stated I already ate, but I am not done. V11 asked do you want me to leave your lunch? On 06/04/25 at 12:40 PM, R83 still did not have any lunch. At this time, this surveyor pointed out to V11 that R83's dietary card on the tray in R12's room, and that R83 still did not have any lunch. V11 then proceeded to get R83 a lunch tray. R12's food intake record does not document any food intake for dinner on 06/02/25. On 06/05/25 at 3:45 PM, V1 (Administrator) stated, When delivering trays, they should check the diet ticket on the tray with the resident in the room to make sure the correct resident gets the correct tray of food. If they are unsure if it is the resident they can ask the resident, check the door or ask another staff. They should do this also to make sure all residents receive their meal. The facility document, dated 03/20/25, titled, Resident council compliment/concern form documents: previous concerns not fixed: dinner and weekend tickets are not being read properly, residents are getting things they do not like. Portions are still inconsistent particularly at dinner. One dinner meal there was not enough food to finish service. The facility document, dated 04/17/25, titled, Resident council compliment/concern form documents: dinner and weekend tickets being read wrong, residents getting things they don't like on their tray.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to follow the resident's dietary preferences for 3 of 17 (R17, R54 and R63) residents reviewed for dining in a sample 52. Findi...

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Based on observation, interview, and record review, the facility failed to follow the resident's dietary preferences for 3 of 17 (R17, R54 and R63) residents reviewed for dining in a sample 52. Findings include: 1. R17's admission record documents an admission date of 02/02/22, with diagnoses including: type 2 diabetes mellitus with diabetic neuropathy, hemiplegia and hemiparesis following cerebral infarction, vitamin D deficiency, dementia, major depressive disorder, muscle weakness, and peripheral vascular disease. R17's physician order sheet documents an order of no added salt diet with regular texture and thin liquid consistency with directions stating whole milk three times a day for nutrition, with an ordered date of 01/30/23 and a start date of 01/30/23, and an end date of indefinite. R17's diet card documents: notes: no apple juice at all. On 06/03/25 at 8:48 AM, R17 received her breakfast tray; the tray had apple juice and coffee on it. On 06/03/25 at 8:48 AM, R17 stated she does not like apple juice, and if she lets it sit there long enough, maybe it will turn into something else. 2. R63's admission record documents an admission date of 04/03/23, with diagnoses including: respiratory failure, chronic kidney disease, paroxysmal atrial fibrillation, type 2 diabetes mellitus, anxiety disorder, and nonrheumatic aortic stenosis. R63's order summary report documents an order dated 03/20/24, with no end date listed, and an order status of active of regular diet, with regular texture and thin liquids consistency. The facility document titled, Diet Spreadsheet, dated day 23 Monday, documents: regular: honey glazed ham 3 oz (ounces) and cauliflower 4 oz spdl (spoodle). On 06/02/25 at 1:41 PM, R63 received her lunch tray containing the honey glazed ham and cauliflower. On 06/02/25 at 1:41 PM, R63's dietary card lists allergies: cauliflower. On 06/02/25 at 1:41 PM, R63 who was alert to person, place, and time, stated she is not eating the cauliflower; she does not like it. She keeps telling them that, but it doesn't matter how many times you tell them, they do not listen. R63 stated the ham is not hot, it is barely warm, but that is not unusual. R63 stated she will eat the ham anyway, but that is all she is eating, the rest is awful. On 06/02/25 at 1:45 PM, V18 (Licensed Practical Nurse) stated he does not see in R63's electronic medical record where it states R63 is allergic to cauliflower; it is probably a dislike of hers. 3. R54's admission record documents and admission date of 07/26/22, with diagnoses including: dementia, vitamin D deficiency, bipolar disorder, schizoaffective disorder, major depressive disorder, anxiety disorder, and muscle weakness. On 06/02/25 at 12:45 PM, R54's dietary card documents notes: no ice in the drinks. On 06/02/25 at 12:45 PM, R54's had ice in her drinks. The facility document, dated 03/20/25, titled, Resident council documents: compliment/concern form: documents: previous concerns not fixed: dinner and weekend tickets are not being read properly, residents are getting things they do not like. The facility document, dated 04/17/25, titled, Resident council documents: compliment/concern form: dinner and weekend tickets being read wrong, residents getting things they don't like on their tray. The facility policy, dated 2020, titled, Resident food Preferences documents: 1. Upon the resident's admission (or within seventy-two (72) hours after his/her admission) the dietary department or nursing staff will identify a resident's food preferences.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0810 (Tag F0810)

Could have caused harm · This affected 1 resident

Based on interview, observation, and record review, the facility failed to provide adaptive equipment for 2 (R53 and R56) of 17 residents reviewed for dining in a sample of 52. Findings include: 1. R5...

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Based on interview, observation, and record review, the facility failed to provide adaptive equipment for 2 (R53 and R56) of 17 residents reviewed for dining in a sample of 52. Findings include: 1. R53's admission record documents and admission date of 12/22/23, with diagnoses including: chronic kidney disease, dementia, adult failure to thrive, anemia, Alzheimer's disease, and weakness. R53's physician order sheet documents an order, dated 12/22/23, of Regular diet, regular texture, thin liquids and utilized built up utensils, with an end date of indefinite, and a status of active. R53's care plan documents a focus area of: R53 has potential for nutritional complications relating to poor appetite and diagnosis of failure to thrive. She is on a regular texture general diet with thin liquids. R53 utilizes built up utensils with a date of 11/12/2024. On 06/02/25 at 1:01 PM, R53 received her lunch tray, and did not receive built up utensils; she received regular utensils. On 06/03/25 at 8:41 AM, R53 received her breakfast tray. R53's breakfast tray did not contain built up utensils; she received regular utensils. On 06/03/25 at 8:41 AM, R53 who was alert and oriented, stated she does not always get the bigger silverware. 2. R56's admission record documents an admission date of 11/03/23, with diagnoses including: Parkinson's disease, fracture of unspecified part of neck of right femur, irritable bowel syndrome, low back pain, muscle weakness, major depressive disorder, anxiety disorder and weakness. R56's order summary report documents an order, dated 01/21/25, with no end date listed ,and an order status of active, of regular diet, mechanical soft texture, thin liquids consistency, health shake with meals and utilize weighted utensils. On 06/02/25 at 12:56 PM, R56 received her lunch tray, and she did not receive any weighted utensils; she had regular utensils. On 06/03/25 at 8:37 AM, R56 received her lunch tray, and she did not receive any weighted utensils; she had regular utensils. On 06/03/25 at 8:37 AM, R56, who was alert and oriented, stated she does not always get the bigger silverware, but she doesn't not know if they help much with her shaking, but her sister wants her to use them. On 06/05/25 at 12:38 PM, V36 (Dietary) stated if the residents have an order for any adaptive equipment, the kitchen staff need to be reading the tickets and making sure they receive the adaptive equipment. The facility document, dated 04/17/25, titled, Resident council documents: compliment/concern form: dinner and weekend tickets being read wrong, residents getting things they don't like on their tray. The facility policy, dated 2020, titled Assistance with Meals documents: residents shall receive assistance with meals in a manner that meets the individual needs of each resident. Residents who may benefit from assistive devices 1. adaptive devices (special eating equipment and utensils) will be provided for residents who need or request them. These may include devices such as silverware with enlarged/padded handles, plate guards, and/or specialized cups.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on interview, observation, and record review, the facility failed to provide food portions as directed by the dietary spreadsheet approved by the registered dietician for 4 (R17, R53, R61, and R...

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Based on interview, observation, and record review, the facility failed to provide food portions as directed by the dietary spreadsheet approved by the registered dietician for 4 (R17, R53, R61, and R63) of 17 residents reviewed for dining in a sample of 52. Findings include: 1.R17's admission Record documents an admission date of 02/02/22, with diagnoses including: type 2 diabetes mellitus with diabetic neuropathy, hemiplegia and hemiparesis following cerebral infarction, vitamin D deficiency, dementia, major depressive disorder, muscle weakness, and peripheral vascular disease. R17's Physician Order Sheet documents an order of no added salt diet with regular texture and thin liquid consistency with directions stating whole milk three times a day for nutrition, with an ordered date of 01/30/23, and a start date of 01/30/23 and an end date of indefinite. 2. R53's admission Record documents and admission date of 12/22/23, with diagnoses including: chronic kidney disease, dementia, adult failure to thrive, anemia, Alzheimer's disease, and weakness. R53's Physician Order Sheet documents an order dated 12/22/23 of Regular diet, regular texture, thin liquids and utilized built up utensils with an end date of indefinite and a status of active. 3. R63's admission Record documents an admission date of 04/03/23, with diagnoses including: respiratory failure, chronic kidney disease, paroxysmal atrial fibrillation, type 2 diabetes mellitus, anxiety disorder, and nonrheumatic aortic stenosis. R63's Order Summary Report documents an order, dated 03/20/24 with no end date listed, and an order status of active of regular diet with regular texture and thin liquids consistency. 4. R61's admission Record documents an admission date 01/19/23, with diagnoses including: unspecified fracture of right wrist and hand, unspecified fracture of sacrum, fracture of other parts of pelvis, age related osteoporosis, dementia, unspecified severe protein calorie malnutrition, muscle weakness, tinea unguium, leiomyoma of uterus, vitamin D deficiency, major depressive disorder, peripheral vascular disease, chronic kidney disease, fibroadenosis of unspecified breast, dysphagia, cognitive communication deficit and need for assistance with personal care. R61's Order Summary Report documents an order for a regular diet, regular texture, thin liquids consistency, ice cream at lunch, health shakes three times a day, super cereal at breakfast for diet order, with an order date of 11/01/23, an order status of 'active', and no end date listed. The facility document titled, Diet Spreadsheet dated day 23 Monday documents: regular: honey glazed ham 3 oz (ounces) and cauliflower 4 oz spdl (spoodle). On 06/02/25 at 12:10 PM, V21 (Dietary Manager) weighed a slice of the ham, it weighed just under 2.75 ounces. On 06/02/25 at 12:10 PM, V21 (Dietary Manager) served a slice of ham weighing just under 2.75 ounces to residents including R17, R53, and R61. The ham served was similar sized sliced pieces. On 06/02/25 at 1:41 PM, R63 received her lunch tray containing the honey glazed ham and cauliflower. On 06/02/25 at 12:10 PM, V21 stated, The amount of ham that should be served is 3 ounces; it (the ham) is just under. On 06/05/25 at 12:35 PM, V36 (Dietary) stated, If the ham was weighed at just under 2.75 ounces, more ham should have been added to make the appropriate amount listed on the dietary spreadsheet. The facility has a slicer that slices to all the pieces to the same size, and it can be set to slice at the appropriate size needed. The facility document, dated 03/20/25, titled, Resident Council compliment/concern form documents: previous concerns not fixed: dinner and weekend tickets are not being read properly, residents are getting things they do not like. Portions are still inconsistent particularly at dinner. One dinner meal there was not enough food to finish service. The facility document, dated 04/17/25, titled, Resident Council compliment/concern form documents: dinner and weekend tickets being read wrong, residents getting things they don't like on their tray.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on interview, observation, and record review, the facility failed to serve food at a preferred palatable temperature for 4 of 17 residents (R17, R53, R61, R63) reviewed dining in a sample of 52....

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Based on interview, observation, and record review, the facility failed to serve food at a preferred palatable temperature for 4 of 17 residents (R17, R53, R61, R63) reviewed dining in a sample of 52. Findings include: On 06/02/25 at 8:30 AM, a digital metal stemmed thermometer used for taking temperatures for this survey was checked for accuracy using the ice-point method and was accurate within +/- 2 degrees Fahrenheit. The facility document titled, Diet Spreadsheet, dated day 23 Monday, documents: regular: honey glazed ham 3 oz (ounces). On 06/02/25 at 12:05 PM, V21 (Dietary Manager) took the temperature of the sliced ham in three different locations of the ham before serving the ham. The temperature of the ham was 90 degrees Fahrenheit in all three locations of the ham when the ham was temped. On 06/02/25 starting at 12:07 PM, V21 served the ham without any attempts at raising the temperature of the ham. 1. R17's admission record documents an admission date of 02/02/22. R17's physician order sheet documents an order of no added salt diet with regular texture and thin liquid consistency. On 06/02/25 at 12:40 PM, R17 who was alert to person, place and time received her lunch tray and stated, The ham's not hot, it is barely warm. 2. R53's admission record documents and admission date of 12/22/23. R53's physician order sheet documents an order, dated 12/22/23, of Regular diet, regular texture, thin liquids and utilized built up utensils with an end date of indefinite and a status of active. On 06/02/25 at 12:43 PM, R53 received her lunch tray containing the honey glazed ham. On 06/02/25 at 12:43 PM, R53 who was alert to person, place and time received her lunch tray and stated, The ham is kind of warm, but not hot. 3. R63's admission record documents an admission date of 04/03/23. R63's order summary report documents an order, dated 03/20/24 with no end date listed, and an order status of active of regular diet with regular texture and thin liquids consistency. On 06/02/25 at 1:41 PM, R63 received her lunch tray containing the honey glazed ham and cauliflower. On 06/02/25 at 1:35 PM, R63 who was alert to person, place, and time, received her lunch tray and stated the ham is not even warm, but she is eating it because that is the only thing she is going to eat. 4. R61's admission record documents an admission date 01/19/23. R61's order summary report documents an order for a regular diet, regular texture, thin liquids consistency. On 06/02/25 at 1:15 PM, R61 who was alert to person, place and time stated, It's not hot. (indicating the ham). On 06/02/25 at 1:30 PM, this surveyor obtained a tray that was refused by a resident to record a temperature of the ham. The ham was temped using a metal stemmed thermometer and was noted to be a temperature of 83 degrees Fahrenheit. The facility policy, dated 2020, titled, Assistance with Meals documents: All residents 1. Hot foods shall be held at a temperature of 136 degrees or above until served. Cold foods shall be held at 40 degrees or below until served. Nursing and dietary services will establish procedures such that delivery of food to serving areas accommodates this requirement.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide food in a texture according to physician orde...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide food in a texture according to physician orders for 4 (R10, R22, R28, and R56) of 17 residents reviewed for dining in a sample of 52. Findings include: 1. R22's admission Record documents an admission date of 02/17/22, with diagnoses including: hemiplegia and hemiparesis following cerebral infarction, arthropathic psoriasis, dementia, anemia, major depressive disorder, anxiety disorder, Alzheimer's disease, chronic pain syndrome, muscle weakness, chronic kidney disease, and restlessness and agitation. R22's Minimum Data Set (MDS), dated [DATE], documents a Brief Interview for Mental Status (BIMS) score of 06, indicating severe cognitive impairment and eating assistance required as setup or clean up assistance needed indicating helper sets up or cleans up, resident completes activity, helper assists only prior to or following the activity. R22's Order Summary Report documents an order for a regular diet with a mechanical soft texture, with directions for fortified pudding at lunch and supper, with an order date of 01/16/25, a start date of 01/16/25, and an end date of indefinite. On 06/02/25 at 12:26 PM, R22 received pieces of cauliflower that were over 1.5 inches long, with florets over 0.75 inches wide on her plate. R22's Care Plan documents a focus area of: R22 has potential for nutritional problems related to anemia, vitamin deficiency, diagnosis HLD (hyperlipidemia). She is on a regular mechanical soft diet with thin liquids. She is able to feed herself, but does require staff set-up assistance related to impaired range of motion in bilateral hands secondary to RA (Rheumatoid Arthritis). Receives fortified pudding at lunch and dinner. She is allergic to pork. 2. R56's admission Record documents an admission date of 11/03/23, with diagnoses including: Parkinson's disease, fracture of unspecified part of neck of right femur, irritable bowel syndrome, low back pain, muscle weakness, major depressive disorder, anxiety disorder, and weakness. R56's Order Summary Report documents an order dated 01/21/25, with no end date listed, and an order status of active, of regular diet, mechanical soft texture, thin liquids consistency, health shake with meals, and utilize weighted utensils. On 06/02/25 at 12:56 PM, R56 received pieces of cauliflower that were over 1.5 inches long, with florets over 0.75 inches wide. R56's Care Plan documents a focus area of: R56 has the potential for nutritional complications relating to dietary restrictions secondary to mechanically altered diet order and edentulous status. She is on a regular mechanical soft diet with thin liquids. She receives health shakes with all meals and 60 milliliters medpass 2.0 two times a day. She utilizes weighted silverware with a date initiated of 11/21/23 with an intervention of: provide and serve diet as ordered. Monitor intake and record every meal with a date initiated of 11/21/23. 3. R10's admission Record documents an admission date of 01/16/19, with diagnoses including: chronic obstructive pulmonary disease, type 2 diabetes mellitus, atherosclerotic heart disease, atrial fibrillation, vitamin D deficiency, muscle weakness, schizoaffective disorder, bipolar type, major depressive disorder, anxiety disorder, dysphagia, and cognitive communication deficit. R10's Minimum Data Set, dated [DATE], documents a Brief Interview for Mental Status (BIMS) score of 08, indicating moderate cognitive impairment and eating assistance needed as setup or clean up assistance needed indicating helper sets up or cleans up resident, helper assists only prior to or following the activity. R10's active order sheet documents an order dated 05/01/25, with no end date listed and an order status of active, documents of low concentrated sweets (LCS) diet, mechanical soft texture, thin liquids consistency, ice cream at lunch and supper, PB&J (peanut butter and jelly) at lunch and supper, health shake at breakfast and supper, super cereal at breakfast, cut meat into bite sized pieces, staff reports resident has difficulty chewing regular texture (diet). R10's Care Plan documents a focus area of R10 has potential for nutritional complications relating to dietary limitation due to diagnoses of: GERD (Gastroesophageal Reflux Disease), anemia, and HLD. She is on a LCS mechanical soft diet with thin liquids. R10 receives PB&J sandwiches at lunch and supper, ice cream at lunch and supper, health shakes at breakfast and supper, super cereal at breakfast and offer snacks between meals with a date initiated of 04/05/21 with an intervention dated 04/13/21 of modify diet consistency to mechanical soft with thin liquids at this time. On 06/02/25 at 12:46 PM, R10 received pieces of cauliflower that were over 1.5 inches long, with florets over 0.75 inches wide. On 06/02/25 at 12:46 PM, R10 did not receive the PB&J sandwich with her lunch. 4. R28's admission Record documents an admission date of 11/18/24 with diagnoses including: chronic obstructive pulmonary disease, dementia, need for assistance with personal care, and diverticulosis of large intestine. R28's Order Summary Report documents an order for: no added salt diet with mechanical soft texture, thin liquids consistency, double portions at breakfast with an order date of 12/17/24, an order status of active and no end date listed. R28's Care Plan documents a focus area of: R28 has potential for nutritional complications relating to obesity. He is on a no added salt/low concentrated sweets mechanical soft diet with thin liquids, with double portions at breakfast. His teeth are in poor condition, with a date initiated of 08/24/2020, with an intervention listed of: provide and serve diet as ordered with a date initiated of 08/24/2020. On 06/02/25 at 12:39 PM, R56 received pieces of cauliflower that were over 1.5 inches long, with florets over 0.75 inches wide. The facility document titled, Diet Spreadsheet, dated day 23 Monday, documents: dental soft (mech (mechanical) soft) chopped soft cooked cauliflower. The facility policy, dated 2022, titled, Therapeutic Diets documents: 6. The food services manager will establish and use a tray identification system to ensure that each resident receives his or her diet as ordered. The facility document, dated 03/20/25, titled, Resident Council compliment/concern form documents: previous concerns not fixed: dinner and weekend tickets are not being read properly, residents are getting things they do not like. Portions are still inconsistent particularly at dinner. One dinner meal there was not enough food to finish service. The facility document, dated 04/17/25, titled, Resident council compliment/concern form: dinner and weekend tickets being read wrong, residents getting things they don't like on their tray.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review. the facility failed to ensure adequate staffing to meet the needs of the residents timely....

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review. the facility failed to ensure adequate staffing to meet the needs of the residents timely. This has the potential to affect all 96 residents who currently reside at the facility. Findings Include: The facility Resident Matrix dated 6/2/25 documents 96 residents currently reside at the facility. 1. R43's admission Record documented R43 was readmitted to this facility on 5/28/2024. with diagnoses of type 2 Diabetes Mellitus with neuropathy and foot ulcer, need for assistance with personal care and muscle weakness among others. R43's MDS (Minimum Data Set), dated 4/8/2025, documented R43 with a BIMS (Brief Interview for Mental Status) score of 15 out of 15, which indicates R43 is cognitively intact. This same MDS documented R43 is dependent on staff for toileting and personal hygiene and needs moderate assistance with transferring. On 06/03/25 at 08:43 AM, R43 said, Call lights take forever to get answered. On 6/1/25, which was Sunday, I waited over an hour for call lights to be answered. On 6/5/25 at 9:15 AM, R43 said yesterday (6/4/2025) after lunch she was placed on the toilet in her room. When ready, R43 activated the bathroom call light and waited 30 minutes for the staff to respond. R43 said when staff did respond, she was told they were busy with other things, and she waited another 15 minutes before staff assisted her off the toilet. R43 said, The facility needs more staff, so we don't have to wait so long for help. 2. R55's admission Record documented R55 was readmitted to this facility on 11/15/2024, with diagnoses of Chronic Obstructive Pulmonary Disease, heart failure and muscle weakness among others. R55's MDS, dated [DATE], documented R55 with a BIMS score of 15 out of 15, which indicates R55 is cognitively intact. This same MDS documented R55 is dependent on staff for toileting, personal hygiene, bed mobility and transferring. On 06/02/25 at 01:23 PM, R55 said, Weekends are the worst at getting your call light answered. Last weekend, I waited over an hour for my call light to be answered several times. R55 said the facility needed more staff to answer call lights more quickly. 3. R36's admission Record documented R36 was admitted to this facility on 4/5/2024, with diagnoses of spinal stenosis, fusion of the spine and type 2 diabetes mellitus with polyneuropathy and foot ulcer among others. R36's MDS, dated [DATE], documented R36 had a BIMS score of 14 out of 15, which indicates R36 is cognitively intact. This same MDS documented R36 is dependent on staff for toileting, dressing, bed mobility and transferring. On 6/5/2025 at 8:19 AM, R36 was observed with his call light activated, and at 8:45 AM, the call light was answered. During the observation period, 6 staff members were noted to walk past R36's room with the activated call light. At 8:50 AM, R36 said he put on his call light because he wanted to get out of bed for the day, but staff told him he would have to wait, but staff would return to help him out of bed. R36 said he needs staff assistance to get out of bed and wished the facility would hire more help. On 6/9/2025 at 1:30 PM, V47 (Registered Nurse) said, Call lights are not answered timely when there is only one CNA (Certified Nursing Assistant) on the one hundred and two hundred hallways. When we are stretched thin on staff and there is only one CNA per hall and every hall has 30 residents, we cannot get the call lights answered in a timely manner. On 6/4/25 at 12:18 PM, V16 (CNA) said he has worked with just one CNA on a hall, and wasn't easily able to meet the needs of the residents timely. V16 said call lights go unanswered for long periods of time, but they do the best they can to get them answered. On 6/10/2025 at 8:30 AM, V2 (Director of Nursing) said the facility did not have a call light policy. V2 said he expected call lights to be answered timely to meet the needs of the residents. V2 said he would consider 10 to 15 minutes to be timely call light response time. V2 said 30 minute call light wait times would not be very timely answered. 4. R51's admission Record, with a print date of 06/10/2025, documents R51 was admitted to the facility on [DATE] with diagnoses that include chronic obstructive pulmonary edema, ventricular tachycardia, anemia, hypertension, spinal stenosis, and difficulty in walking. R51's MDS, dated [DATE], documents R51 has a BIMS score of 15, indicating R51 is cognitively intact. On 06/02/25 at 01:05 PM, R51 stated there wasn't enough staff on the weekends. R51 stated they have one nurse on each hall and he has to take his medications as needed, and he can't get them when there is only one nurse and she is doing treatments on the other hall. R51 stated they only have one CNA on his hall at times, and that isn't enough. On 6/4/25 at 12:18 PM, V16 (CNA) stated he had worked with just one CNA on a hall, and wasn't as easily able to meet the needs of the residents timely. V16 stated there was one nurse covering the 100 and 200 halls at times. V16 stated when they only had one CNA on a hall, he would pull the nurse to assist with two person transfers and answer the call lights as best as he could, but it would take longer to answer them at times. On 6/5/25 at 2:27 PM, V32 (CNA) stated staffing depends on the day. V32 stated it isn't bad on day shift (6-2), but can be spotty on weekends. V32 stated he had worked with just one CNA on each hall and it wasn't fun. V32 stated he did it on Easter. When asked if they could provide timely care with one CNA on each hall, V32 stated, probably not as well as we should. On 06/06/25 at 11:33 PM, V41 (CNA) stated staffing is pretty good through the week, but not on the weekends. V41 stated they have one CNA on each hall on the weekends. When asked if they could meet the needs of the residents timely with one CNA on each hall, V41 stated Not really, no. V41 stated sometimes they get stuck in a room providing care and can't answer the call lights timely, especially if the nurse is in the middle of passing medications. V41 stated it can be hard to get showers done, and if supper is running late and they are trying to get supper done, lay everyone down, and do showers, it just isn't feasible. V41 stated they work with just one CNA on a unit 3-4 days per week. On 06/06/25 at 11:49 PM, V42 (Registered Nurse/RN) stated staffing wasn't the greatest. V42 stated during the week, it wasn't too bad. V42 stated on Friday, Saturdays, and Sundays, there is typically one CNA per hall, and every other weekend only one nurse for the 100 and 200 halls. V42 stated they were not able to meet the needs of the residents timely especially from 6-10 PM. V42 stated they have families visiting and asking questions, supper trays have to be passed, and showers done. V42 stated they manage to get it all done, but not in the best time they could if they were properly staffed. V42 stated (R38) is a very independent resident, and if they are short staffed and he notices, he will pass the supper trays. On 06/07/25 at 12:07 AM, V43 (Licensed Practical Nurse/LPN) stated she had worked as the only nurse on two halls. V43 stated she wouldn't say they were able to meet the needs of the residents timely all the time. On 06/07/25 at 12:16 AM, V30 (LPN) stated she had worked with just one CNA. V30 stated she worked on the 200 hall on the night of 6/7/25, and there are 23 residents on that hall. V30 stated she had one CNA on that hall from 6 PM to 10 PM. On 06/07/25 at 12:26 AM, V44 (CNA) stated staffing was terrible. V44 stated she works as the only CNA on the weekends on the 100 hall. When asked if she was able to meet the needs of the residents timely, V44 stated, for the most part. On 06/07/25 at 12:36 AM, V45 (CNA) stated they have enough staff during the week, but not on Friday, Saturdays, and Sundays. When asked if there were any specific needs they weren't able to meet timely, V45 stated getting them up in the morning. When asked if they could answer the call lights timely V45 stated, It depends on how much they are calling. On 06/09/25 at 1:54 PM, V1 (Administrator) stated she thinks they have enough staff. V1 stated if they are short, the lead CNA is supposed to come in. This surveyor reviewed the nursing schedules with V1, and she stated her expectations are four nurses on each shift and 10-12 CNA's on day shift (6 AM-6PM), and 8-10 CNA's on night shift (6 PM-6 AM). The facility nursing schedules, dated May and June 2025, were reviewed and documents on 5/31/25 (Saturday) there were four nurses working from 6 AM to 6 PM, and three nurses working from 6 PM to 6 AM. The schedules document on 5/15/25 (Thursday) there were four nurses working from 6 AM to 6 PM and three nurses working from 6 PM to 6 AM. The facility CNA schedules, dated May and June 2025, were reviewed and document on 5/31/25 (Saturday) there were five CNA's working from 10 PM to 6 AM, on 6/1/25 (Sunday) there were seven CNA's working from 2 PM to 6 PM and from 10 PM to 6 AM, and on 6/7/25 (Saturday) the schedules document there were five CNA's working from 6 AM to 10 AM, 4 PM to 6 PM and 10 PM to 6 AM. The Facility Assessment Tool, dated 5/28/2025, documents under Staffing Plan: 3.2 The Integrity Healthcare of [NAME] staff plan is centered on the resident population and needs of the residents for care and support to ensure sufficient staffing to meet those needs at any given time. The director of nursing schedules sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity, and diagnoses of the facility's resident population in accordance with the facility assessment.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on interview, observation, and record review, the facility failed to store, handle, and sanitize food and food contact surfaces to prevent contamination. This failure has the potential to affect...

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Based on interview, observation, and record review, the facility failed to store, handle, and sanitize food and food contact surfaces to prevent contamination. This failure has the potential to affect all 96 residents residing in the facility. Findings include: On 06/02/25 at 9:39 AM, there was a large accumulation of ice on the floor of the freezer. The accumulation of ice was over 1.5 feet by over 1 foot and over 9 inches tall. There was also ice on two boxes of food. One box had individual ice creams in it, and the ice had caused some of the ice creams to fall out of the box onto the floor. On 06/02/25 at 9:39 AM, V21 (Dietary Manager) stated they have a leak, and when there is a storm more water comes in, and they have been short staffed, and V21 has been working as a cook also, and has not had time to clean it up. On 06/02/25 at 12:00 PM, V23 (Dietary Aide) transferred glasses with gloves on, by the rim area where residents would drink from, after touching the milk carton, her shirt, the drink cart, health shakes, the ice scoop, and her face. On 06/02/25 at 12:15 PM, V38 (Dietary Aide) wiped off the counter with the cloth from the sanitizer bucket, and then started preparing sandwiches for lunch substitutions. V38 tested the sanitizer bucket, and the sanitizer level was less then 25 parts per million chlorine. When V38 was asked if she knew what the sanitizer level should be, V38 stated she did not know. The facility document dated 06/02/25 titled, Midnight Census Report documents 96 residents residing at the facility.
Mar 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to adjust the type and frequency of interventions and ne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to adjust the type and frequency of interventions and needed level of supervision for a resident with a history of self inflicted burns with hot liquids for one resident (R1) of four residents reviewed for incidents/accidents in the sample of four. This failure resulted in R1 spilling hot water onto his groin, sustaining second degree burns to nine percent of his body, causing pain and the need for increased pain medication, and requiring placement of an indwelling catheter to prevent urine from irritating the wounds. Findings Include: R1's Face Sheet documented an admission Date of 4/5/24, and listed Diagnoses including Spinal Stenosis with Fusion of the Lumbar Spine, Schizoaffective Disorder, and Diabetes Type 2. R1's Minimum Data Set, dated [DATE], documented R1 has no deficits in cognition, has impaired range of motion to both lower extremities, requires substantial/maximal assistance from staff for bed mobility, is dependent on staff for transfers, and requires set up or clean up assistance from staff for eating. R1's Care Plan, dated 12/30/24, documented a problem area, (R1) displays adverse behaviors. He has been educated to let staff get him hot water to prevent burns and he continues to be non-compliant with this, with corresponding interventions, Remind (R1) too let staff get his hot water for safety. Educate (R1) about the risk of burns. Provide appropriate non-spill cup for safety. R1's 2/4/25 Hot Liquid Burn Incident Report documented, Staff heard resident yelling, staff went in to assess resident, resident continued to yell, 'Help I spilled hot water on myself,' staff noted the bed sheets were wet with hot water. (R1) stated, 'I was trying to take the lid off the water pitcher with hot water in it and the lid popped off and the water went all over me. Injury type: Burn(s) to the coccyx, groin, right thigh (rear) and left leg (rear). Intervention: Non spill cup for hot water. R1's 2/6/25 Wound Evaluation and Management Summary documented, Patient has wounds on his left posterior leg, right posterior thigh, posterior scrotum, left thigh, left medial foot. Burn on the left medial foot resolved on 2/6/25. Follow up: Evaluation by (V12, Wound Care Physician) weekly, or sooner as needed, with further intervention as indicated based on response to current treatment plan. R1's 2/4/25 untitled note authored by V14, Nurse Practitioner, documented, Physical Examination: Burn. Acute. Patient spilled hot water for tea into his bed. (V12) has given orders for management. R1's 2/12/25 Nurses Notes documented: New order to increase oxycodone (as needed) to every twelve hours. February 2025 Physicians Orders (POS) documented a 1/21/25 order for oxycodone 5 milligrams (mg) one tablet every 24 hours for moderate pain. The same POS documented a 2/12/25 Pain Scale pain level of 7, and a 2/12/25 order to increase the oxycodone to 5mg one tablet every 12 hours for moderate pain. On 3/13/25 at 11:30am, R1 was alert and oriented to person, place, and time. R1 was observed to have an indwelling catheter draining clear straw colored urine. R1 stated on 2/4/25 at about 7:30am, he asked V9, Certified Nursing Assistant, to heat him up some water so he could make instant coffee. R1 stated V9 took his water pitcher and took it out of the room. R1 stated in a few minutes, V9 returned with hot water in the pitcher. R1 stated he was sitting up in the bed when V9 gave him the pitcher and left the room. R1 stated he was trying to get the lid off, when the lid suddenly came off and steaming hot water was spilled all over his crotch area. R1 stated he was in immediate pain and yelled for help. R1 stated one of the nurses came and got him out of the wet bed linens and assessed his burns. R1 stated he has since been treated weekly by V12. R1 stated he has burned himself previously in similar circumstances, although during those occurrences, he was able to walk to the dining room and microwave hot water himself. R1 stated he had spinal surgery in January, and as a result, has decreased sensation in both lower extremities. R1 stated initially, he did not have a lot of pain, but as time went on he did, and his pain medication had to be increased. R1 stated it has been effective, but has caused him to be more sleepy during the day. On 3/13/25 at 12:00pm, R4, R1's Roommate/Family Member, who was alert and oriented to person, place, and time stated she was woken up on 2/4/25 by R1 yelling that he had been burned. R4 stated R1 later told R4 that V10, Hall Monitor, had been the staff member who brought him the hot water. On 3/13/25 at 2:55pm, V12 stated R1 sustained second degree burns over nine percent of his body. V12 stated R1's wounds are healing, there were no signs of secondary infection, and R1 will not require skin grafts. V12 stated he has previously treated R1 for non intentional self inflicted burns in similar circumstances. V12 stated he has repeatedly told R1 to not handle hot water, but R1 will not comply. V12 stated R1 temporarily requires an indwelling catheter to prevent urine from irritating the wounds. On 3/14/25 at 8:40am, V9 denied giving R1 the hot water, and stated she does not know who did. V9 stated, I would not give him a pitcher of hot water and not supervise him with it. V9 stated she did not think there was any staff re-education after the incident. On 3/14/25 at 9:00am, V4, CNA Supervisor, stated after R1's 2/4/25 burns, staff were educated to make sure R1 is sitting up in his chair and not in bed when given hot water. On 3/14/25 at 10:40am, V10 stated she did not give R1 the hot water, and does not know who did. V10 stated, I wouldn't have, because everybody knows he spills it and he's not supposed to have it. V10 stated she did not recall getting re-educated after the incident. On 3/14/25 at 12:30pm, V3, Assistant Director of Nurses, stated on 2/4/25 at about 7:30am, she heard R1 yelling for help, and she and V1, Regional Nurse/Director of Nurses, responded. V3 stated they got R1 into dry linens and V3 assessed R1, noting he had areas of redness, peeling skin to his left posterior leg,right posterior thigh, posterior scrotum, left thigh, and left medial foot. V3 stated she notified V12 and sent him pictures of the burns, and V12 responded with treatment orders. V3 stated R1 has burned himself on hot liquids previously, and was treated by V12. V3 stated she does not know who gave R1 the hot water. V3 stated R1 did not have complaints of pain that morning past the time of the burn itself. V3 stated several days after the burns occurred, R1 complained of increased pain, and V15, Primary Care Physician, increased R1's pain medication. On 3/14/25 at 2:20pm, V1 corroborated V3's account of the incident as stated above. V1 stated when he investigated the incident, no staff members took responsibility for giving R1 the hot water. V1 stated staff should have put the water in a handled cup with a lid, not a water pitcher. V1 stated R1 has burned himself on hot liquids several times, when he ambulated to the dining room and microwaved the water himself. V1 stated as a result, the microwave was removed from the dining room, and R1 has been educated numerous times about the need for staff assistance with hot liquids. V1 stated on 2/5/25, staff were re-educated R1 is to get hot water in the handled cup with lid. A 2/5/25 State of Education for Employees Sign In Sheet documented, The following area of instruction were covered: We have got (R1) adult sippy cups for him to use. There is 2 cups-clear, with handles. The facility's Safety and Supervision of Residents Policy, dated July 2017, stated, Systems approach to safety: The facility oriented and resident oriented approaches to safety are used together to implement a systems approach to safety, which considers the hazards identified in the environment and individual resident risk. factors, and then adjusts interventions accordingly. Resident supervision is a core component of the systems approach to safety. The type and frequency of resident supervision is determined by the individual residents assessed needs and identified hazards in the environment. The type and frequency of resident supervision may vary among residents and over time for the same resident. For example, resident supervision may need to be increased when there are temporary hazards in the environment. (such as construction) or if there is a change in the residents condition.
Jan 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure resident's medications were administered per facility policy...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure resident's medications were administered per facility policy for 1 (R1) of 3 residents reviewed for medication administration in the sample of 7. This past noncompliance occurred from 1/14/25 to 1/15/25. The findings include: R1's admission Record document R1 was admitted to the facility on [DATE]. The same document lists some of R1's diagnoses as nondisplaced fracture of Lateral Condyle of Right Tibia, Restless Leg Syndrome, and Fibromyalgia. R1's MDS (Minimum Data Set), dated 1/16/25, documents R1 has a BIMS (Brief Interview of Mental Status) of 15, which indicates R1 is cognitively intact. R1's Order Summary Report, dated 1/14/25, documents a Physician's orders for the following: Diphenhydramine (Benadryl) 50 mg (milligrams) Give 1 tablet every 4 hours for itching and Ropinirole HCL ER (Extended Release) 2 mg Give 1 tablet by mouth at bedtime for RLS (Restless Leg Syndrome). Untitled Facility Document noting Physician Standing orders document for minor pain/fever Acetaminophen 1000 mg q8h (every 8 ours) prn (as needed) for pain, fever, headache-call if fever is greater than 101.4 degrees Fahrenheit. R1's MAR (Medication Administration Record) documents on 1/15/25 at 1:47 am, V7 (RN/Registered Nurse) gave R1 Diphenhydramine 50 mg by mouth. There was no documentation on the MAR that Acetaminophen was given. The same MAR notes Ropinirole 2 mg signed by V7 as a Code 9. The MAR notes a Code of 9 as other/see Nurses Notes. R1's Nurses note, dated 1/15/25 by V7, notes resident alert, oriented, awaiting pharmacy delivery of medications particularly for Restless leg DX (diagnosis), has taken advantage of PRN's for pain & anxiety to settle legs this night. There was no documentation the Physician was notified of R1 not getting the Ropinirole. On 1/17/25 at 10:30 am, R1 said the facility did an investigation into her being given the wrong meds. She said the nurse came in and asked her if she was R2 and she said yes, and took the meds. She then said her roommate (R2) spoke up and said, I am (R2 (giving her name). R1 said she did swallow them and then tried to spit them back out. She said the nurse said, It's ok, its just Tylenol and Benedryl. R1 said she did not get her Requip (Ropinirole) for her restless leg syndrome. On 1/17/25 at 11:40 am, R2 said it was about 9:30 or so when the incident happened. R2 said she was in her bed but awake. She said she heard the nurse ask R1 if she was R2's first name. R2 said the curtain was pulled between their beds. R2 said she then spoke up and said, I am and said her first name. R2 said the nurse said Oh wait you are not (R2's first name). R2 said the nurse said, Oh it doesn't matter, its just Tylenol and benedryl. R2 said R1 did not swallow the medications. On 1/17/25 at 2:20 pm, V7 (RN/Registered Nurse) said she was working the night of the incident. V7 said she worked from 6pm to 6am on the 400 hall where R1's room was. V7 said there were 2 new admissions that she had never seen. V7 said she had R2's MAR (Medication Administration Record) open. V7 said she entered the room and went to the resident in the first bed by the door and said R2's first name, and R1 said yes, yes so she gave R1 the medications and took a sip of water. V7 said there was 2 Tylenol 325 mg and 1 Benadryl 50 mg in the cup. V7 said she handed R1 the cup, and after they were in her mouth and she took a sip of water, the lady in the next bed said, I am (R2). V7 said R1 did not swallow the medications. V7 said R1 then spit the meds out. V7 said prior to spitting the meds out R1 said, I can spit them out. V7 said the medications were as needed orders, so she wasn't too worried about it. V7 said R1 was asking for her Requip pill and V7 told her it had not arrived from the pharmacy yet. V7 said she did go to the emergency kit and there was no Requip in it. V7 said she did not deem it an emergency, and therefore did not notify the physician the medicine was not available to give. On 1/17/25 at 12:15pm, V1 (Administrator) said she would expect the nurse to notify the physician if a medication was not available, and use 2 identifiers when passing medications. On 1/17/25 at 9:30 am, V2 (DON/Director of Nurses) said R1 was a new resident, and V7 should have used 2 identifiers before giving the medication. V2 also said the physician should have been notified when the medication was not available to give to the resident. Facility Document labeled 5.1: Drug Administration-General Guidelines, dated July 2024, document Residents are identified before medication is administered. a. Check identification band, b. Check photograph attached to medical record, header card, or facility approved location, c. Call resident by name, d. If necessary, verify resident information with other facility personnel. Prior to the survey date, the facility took the following actions to correct the noncompliance: According to the QAPI review on 1/15/25. R1 was assessed on 1/15/25 with no negative outcome noted. IDT team reviewed and discussed in clinical meeting on 1/15/25. The facility has educated the licensed nursing staff to notify M.D. of medications not available and using 2 identifiers when identifying residents. You are to ask for their full name and date of birth . Inservice completed for all nursing staff on 1/15/25 on the following: New admissions should have scripts for the listed medications. If you are aware of any issues, delays, or missing medications be sure to communicate with the DON/ADON (Assistant Director of Nursing), pharmacy and family to ensure your residents have all of their medications upon admission. Any additional concerns can be addressed with the Doctor. Be sure to notify him. Also use 2 identifiers when identifying residents during med pass. These consist of Full name and date of birth . The Director of Nursing or designee will complete random checks three times a week for four weeks and then weekly for eight weeks to ensure staff is notifying M.D. of medications not available and staff is identifying residents correctly. Three times a week with educational needs will be discussed. The results of the audits will be reviewed in the QA meeting 01/31/2025.
Sept 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure fall interventions were implemented for 1 (R2)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure fall interventions were implemented for 1 (R2) of 3 residents reviewed for falls in the sample of 11. Findings Include: R2's admission Record documents R2 was admitted to the facility on [DATE], with diagnoses that included Parkinson's disease, adult failure to thrive, repeated falls, weakness, diabetes, major depressive disorder, hypertension, peripheral vascular disease, difficulty walking, syncope and collapse. R2's Minimum Data Set (MDS), dated [DATE], documents a Brief Interview for Mental Status (BIMS) score of 12, which indicates R2 has a moderate cognitive deficit. R2's current Care Plan documents a Focus area of, (R2) is at risk for falls r/t (related to) Deconditioning, Gait/balance problems. Date Initiated: 02/27/2024. The interventions for this Focus area are documented as follows.Fall mats on floor at bedside while resident is in bed. Date Initiated: 05/20/2024 .Will utilize bolster cover on bed. Date Initiated: 08/29/2024 .Anticipate and meet the resident's needs. Date Initiated: 02/27/2024 .Be sure (R2's) call light is within reach and encourage him to use it for assistance as needed. (R2) needs prompt response to all requests for assistance. Date Initiated: 02/27/2024 .(R2) needs a safe environment with: floors free from spills and/or clutter; adequate light; a working and reachable call light, the bed in low position at night; side rails as ordered, handrails on walls; personal items within reach. Date Initiated: 02/27/2024 .Ensure that the resident is wearing appropriate footwear non-skid socks and/or shoes when ambulating or mobilizing in w/c (wheelchair). Date Initiated: 02/27/2024 .Follow facility fall protocol. Date Initiated: 02/27/2024 .PT (physical therapy) evaluate and treat as ordered or PRN (as needed). Date Initiated: 02/27/2024. R2's Fall Risk Assessment, dated 8/28/24, documents a score of 14, which indicates R2 is at high risk for falls. R2's Fall Investigation, dated 5/16/24, documents R2 was found lying on the floor between the two beds in his room. The investigation documents the bed was not in the lowest position at the time R2 was found on the floor. The report documents R2 did not have injuries and the intervention implemented after this fall was to place fall mats on the floor at bed side. R2's Fall Investigation, dated 08/27/24, documents, .Nursing Description: Resident found on floor beside bed with open area to left occipital area and left elbow, is orient to self per normal. Sending OOF (out of facility) to ER (emergency room). Resident Description: Resident stated he bumped his head on the wall Description: INT (intervention) bolster cover. RCA (root cause analysis)- Resident rolled out of bed while sleeping On 9/9/24 at 6:42 PM, V3 (Licensed Practical Nurse/LPN) stated she was working when R2 fell on 8/27/24. V3 stated the Certified Nursing Assistants (CNA's) notified her R2 was in the floor and when she assessed him; R2 had an area on his head that was bleeding and a skin tear on his elbow. V3 stated she was not able to tell at that time if the area on his head was a new area or one of the wounds R2 already had on his head that had opened with the fall. V3 stated she sent R2 to the hospital for evaluation as a precaution. On 9/10/24 at 9:48 PM, V7 (CNA) stated she was working on 8/27/24 when R2 fell. V7 stated she spoke with R2 and told him she was going to give another resident a shower and then would be back to assist him with his shower. V7 stated she left, gave the other resident a shower, and returned to R2's room in approximately 15 minutes. V7 stated R2 was on the floor when she entered his room, and R2 told her he was trying to get out of the bed and fell. V7 stated there was a floor mat on the floor and R2's bed was in the lowest position. On 9/9/24 at 12:33 PM, R2 was lying in bed, head of bed elevated, bed height was even with this surveyors knees (approximately two foot high), with a bolstered mattress in place. There were no floor mats on the floor at R2's bed side. On 9/9/24 at 2:08 PM, R2 was in bed, leaning to the right side with his head partially off the bed, looking at the floor. R2's head of bed was elevated and the bed was low to the floor, but there were no floor mats on the floor at R2's bedside. On 9/9/24 at 4:37 PM, R2 was in bed with the bed in low position, but no floor mats were observed on the floor at R2's bedside. On 9/10/24 at 12:18 PM, V4 (Lead CNA) stated she was working on 9/9/24, and she didn't know why the floor mats were not in place for R2. On 9/10/24 at 12:55 PM, V5 (CNA) stated she was working on 9/9/24, and she didn't know why there were no floor mats at R2's bedside. On 9/12/24 at 1:33 PM, V2 (Director of Nurses/DON) stated he would expect the floor mats to be in place, and he wasn't sure why there were not there on 9/9/24.
Jul 2024 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to follow physicians orders for the treatment of scalp and facial wounds for one of 48 residents (R61) reviewed for quality of c...

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Based on observation, interview, and record review, the facility failed to follow physicians orders for the treatment of scalp and facial wounds for one of 48 residents (R61) reviewed for quality of care in the sample of 48. Findings include: R61's Face Sheet documented an admission Date of 2/2/24, and listed diagnoses including Parkinson's Disease, Adult Failure to Thrive, and Type 2 Diabetes. R61's current Physicians Orders documented the following orders: (Trade Name) Antimicrobial external gel (Sodium Hypochlorite), apply to left face topically every night shift for wound cleansing with sodium chloride, apply hypochlorite gel and calcium alginate gauze with bordered dressing once daily. Sodium Hypochlorite external gel, apply to open area on anterior scalp topically every night shift for wound, cleanse wound with normal saline or wound cleanser, pat dry, apply sodium hypochlorite gel, calcium alginate, and dry dressing daily. Sodium Hypochlorite external gel (Sodium Hypochlorite), apply to posterior scalp topically every night shift for wound, cleanse open area to posterior scalp with normal saline or wound cleanser, pat dry, apply sodium hypochlorite gel, calcium alginate, and dry dressing daily. R61's July 2024 Treatment Administration Record documented blanks on 7/2/24, 7/11/24, and 7/12/24, indicating the treatment had not been done on those dates. On 7/16/24 at 2:14pm, R61 was alert and oriented to person and place, but not time. R61 was observed to have a large dressing to the scalp and a dressing to the left side of the face, both of which were dated 7/14/24. R61 stated he is not sure how often the dressings are to be changed, nor when they were last changed. On 07/18/24 at 10:40 AM, V11, Wound Care Physician, was observed evaluating and treating the anterior and posterior scalp wounds and the left facial wound. V11 stated R61 was admitted with the wound to the left face, which was caused by oxygen tubing rubbing against the area when R61 was living independently. V11 stated R61's scalp wound is an area of skin cancer which has erupted, for which R61 and his family have chosen palliative treatment. V11 stated this wound is not going to heal, and the goal of treatment is to prevent secondary infection. V11 stated the both the treatments are to be done daily, and he was not aware it was not being done according to his orders. On 7/19/24 at 1:10pm, V2, Director of Nursing, stated R61's wound care is to be done daily on the 6pm to 6am shift, and V2 was unaware it was not being done consistently.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure supplements and double portions were given as ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure supplements and double portions were given as ordered for 6 (R49, R52, R59, R62, R67, and R74) of 20 residents reviewed for therapeutic diets in a sample of 48. The findings include: 1. R74's admission record documents R74 was admitted to the facility on [DATE]. The same document lists some of R74's diagnoses as: unspecified dementia, unspecified severity, without behavioral disturbance, mood disturbance and anxiety, repeated falls, anxiety disorder, and bipolar disorder. R74's MDS (Minimum Data Set), dated 7/15/24, notes R74 has a BIMS (Brief interview of Mental Status) of 00,which indicates R74 has severe cognitive impairment. R74's document labeled Order Summary Report notesa diet order,dated 6/6/24,for Regular, Mechanical soft texture, thin liquids consistency, fortified pudding at lunch and dinner, ice cream at lunch supper. Super cereal at breakfast, PBJ (peanut butter and jelly) BID (twice daily) between meals. Sit at assist table for encouragement. Health shake between meals. 8oz (ounces) of chocolate milk per meal and add one scoop protein. Weekly weight, double portions at all meals. Med Pass 2.0 four times a day for weight loss intervention. Give 120 ml (milliliters) QID (four times a day). R74's care plan notes a focus area of being at risk for weight loss r/t (related to) poor appetite, wandering, impaired cognition She is on a regular diet with thin liquids, double portions at all meals, ice cream and lunch and supper, 120 ml 2.0 Qid and fortified pudding BID (twice daily) at lunch and supper, super cereal at breakfast and chocolate milk with one scoop of protein powder with each meal. Health Shakes TID (three times a day) between meals. Some of the listed interventions are request appetite stimulant order from MD (Physician) (received order for Mirtazapine), Provide and serve supplements as ordered. On 7/16/24 at 12:55pm, R74 was observed at the lunch meal. R74 was noted to have small portions on her hamburger, baked beans. The macaroni salad was a large helping. There was no ice cream on her tray. On 7/17/24 at 12:45pm, there were no double portions noted on R74's plate except for the meat, which was a large helping. On 7/16/24 at 1:00pm, V13 (Certified Nursing Assistant) said the only thing that looked like double portions was the macaroni salad,and that they were out of ice cream. On 7/16/24 at 1:15pm, V6 (Dietary Manager) said, No, that did not look like double portions and went to the kitchen and got another full plate of food. On 7/19/24 at 1:20pm, V14 (Regional Nurse) said she would expect supplements to be given unless the resident refuses it. On 7/19/24 at 1:30pm, V2 (DON/Director of Nursing) said it is his expectation that supplements be given as ordered to the resident. 2. On 7/16/24 beginning at 11:15 am and through 1:10 pm, the noon time meal service was observed via inside the kitchen. During plating, V6 (Dietary Manager) was noted plating the trays for residents. At no time were double portions added to any residents trays. V6 was located on one side of the steam table and the dietary aides would set up the rest of the tray and tell the cook what was supposed to be on the plate. On 7/16/24 at 1:10 PM, V6 (Dietary Manager) was asked if any resident with an order for double portions received a meal tray containing double portions for the 7/16/24 noon time meal, V6 said, No, they didn't. V6 said any special needs or supplements are printed on the meal tickets to alert dietary staff. V6 said she was unsure why dietary staff were not communicating with the cooks preparing the resident plates with special needs. On 7/19/24 at 12:56 PM, V12 (Registered Dietitian) said she expected dietary staff to follow orders for special diet amounts and supplements. The facility's Diet Type Report, printed 7/16/24, documented R49, R52, R59, R62, R67, and R74 were to receive double portions at the noon time meal.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to label insulin with open dates for 4 of 10 residents (R25, R62, R81, R244) reviewed for medication labeling and storage in a s...

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Based on observation, interview, and record review, the facility failed to label insulin with open dates for 4 of 10 residents (R25, R62, R81, R244) reviewed for medication labeling and storage in a sample of 48. Findings include: 1. R25's face sheet documented an admission date of 9/27/21, and diagnoses including: chronic obstructive pulmonary disease, type 2 diabetes mellitus, hypertension, weakness, and difficulty in walking. R25's Order Summary Report documented an 11/26/22 order for insulin lispro inject per sliding scale, and a 3/28/23 order for insulin glargine inject 10 units subcutaneously at bedtime. 2. R62's face sheet documented an admission date of 1/25/24, and diagnoses including: peripheral vascular disease, major depressive disorder, type 2 diabetes mellitus, anxiety disorder, and hypertension. R62's Order Summary Report documented a 5/22/24 order for insulin lispro inject as per sliding scale. 3. R81's face sheet documented an admission date of 3/11/24, and diagnoses including: Chronic respiratory failure with hypoxia, type 2 diabetes mellitus, secondary Parkinson's disease, and hyperlipidemia. R81's Order Summary Report documented a 7/6/24 order for insulin lispro inject 5 units subcutaneously with meals. 4. R244's face sheet documented an admission date of 5/31/24, and diagnoses including: type 2 diabetes mellitus, acute osteomyelitis, neuromuscular dysfunction of bladder, and hyperlipidemia. R244's Order Summary Report documented a 6/28/24 order for insulin lispro inject 14 units subcutaneously with meals and insulin lispro inject as per sliding scale and a 6/28/24 order for insulin glargine inject 48 units subcutaneously one time a day. On 7/19/24 at 9:56 am, a medication cart was observed to contain: R62's insulin lispro open without an opening date, R25's insulin lispro and insulin glargine open without an open date, R244's insulin lispro and insulin glargine open with out an open date, and R81's insulin lispro open without an open date. On 7/19/24 at 10:01 am, V11 (Licensed Practical Nurse) verified R25, R62, R81, and R244's insulins were open, and no open date could be found. V11 said all insulins should be dated when opened. V11 said insulin had to be discarded after 30 days from the open date. V11 said if an insulin was found to be open without an open date it should be disposed of. On 7/19/24 at 11:00 AM, V2 (Director of Nursing) said he expected staff to label all insulin with an open date. V2 said he was not sure about the facility policy pertaining to insulin labeling and storage. The facility's December 2018 Medication Storage in the Facility policy documented in part . Facility staff will assure that the multi-dose vial is stored following the manufacture's suggested storage conditions . The facility's undated Insulin Reference Chart documented insulin lispro and insulin glargine expire 28 days after opening.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to provide pureed diets per facility recipes for 13 (R3, R7, R19, R26, R30, R31, R40, R51, R54, R65, R84, R89, and R245) of 20 r...

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Based on observation, interview, and record review, the facility failed to provide pureed diets per facility recipes for 13 (R3, R7, R19, R26, R30, R31, R40, R51, R54, R65, R84, R89, and R245) of 20 residents reviewed for dietary needs out of a sample of 48. Findings include: On 7/16/24 at 11:31 am, V6 (Dietary Manager) pureed the pasta salad. V6 added the pasta salad into the food processor and added an unmeasured amount of ice water and three tablespoons of thickening agent. V6 then added another unmeasured amount of ice water and blended the pasta salad until smooth. On 7/16/24 at 11:48 am, V6 pureed the cheeseburgers. V6 placed 8 hamburgers, 8 slices of cheese, 2 hamburger buns, an unmeasured amount of water, and an unmeasured amount of brown gravy into the food processor. V6 blended until smooth. During the 7/16/24 noon time meal service, all residents with an order for pureed diets were served the cheese burger puree, pasta salad puree, and green bean puree. On 7/19/24 at 12:56 pm, V12 (Registered Dietitian) said she expected dietary staff to follow the recipes when preparing mechanically altered foods. The facility's Pureed Cheeseburger on Bun recipe documented in part .dissolve beef base in water to make beef broth. Place prepared sandwiches and broth in a washed and sanitized food processor; blend until smooth . If a product needs thinning, gradually add an appropriate amount of liquid (NOT WATER) to achieve a smooth pudding or soft mashed potato consistency . The facility's Pureed Classic Macaroni Salad recipe documented in part .Remove portions needed from the regular prepared recipe and place in a sanitized food processor. Add milk; blend until smooth . If a product needs thinning, gradually add an appropriate amount of liquid (NOT WATER) to achieve a smooth pudding or soft mashed potato consistency . The facility's November 2015 Therapeutic Diets policy documented in part . 6. Routine menus are planned by the Food Services Manager, and approved by a Registered Dietitian for nutrition adequacy . The facility Diet Type Report, printed 7/19/24, documented R3, R7, R19, R26, R30, R31, R40, R51, R54, R65, R84, R89, and R245 received pureed diets.
Apr 2024 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

Based on interview, observation, and record review, the facility failed to develop and implement appropriate fall interventions for one of three residents (R2) reviewed for falls in the sample of 4. T...

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Based on interview, observation, and record review, the facility failed to develop and implement appropriate fall interventions for one of three residents (R2) reviewed for falls in the sample of 4. This failure resulted in a repeated fall for R2 on 3/28/24, resulting in a left patellar fracture. Findings include: R2's Face Sheet documented an initial admission Date of 2/21/23, a discharge date of 5/26/23, and a readmission Date of 11/29/23. This Face Sheet listed diagnoses including a history of CVA (Cerebral Vascular Accident) and TIA (Transient Ischemic Attack), Fibromyalgia, Peripheral Vascular Disease, and Cervical Disc Degeneration. R2's 12/6/23 (Re)admission Minimum Data Set documents in section C, Cognitive Patterns, R2 has a Brief Interview for Mental Status (BIMS) score of 15, indicating R2 is cognitively intact. Section GG, Functional Abilities and Goals, of the same MDS documents R2 used both a walker and wheelchair, and requires supervision or touching assistance with sit to stand and walking 10 feet. R2's Nursing Progress Notes documented the following: 3/28/24 at 2pm by V5 (Registered Nurse): Res (resident) left facility via (transit) bus to go to (local hospital) for MRI (Magnetic Resonance Imaging). Res sent with copy of facesheet/orders. Res is clean and wearing appropriate clothing for weather. 3/28/2024 at 3:44pm by V5: Res returned to facility from appointment at this time. 3/28/24 at 5:00pm by V5: Late entry: Res approached this nurse stating they lost their balance while getting on the (name of transportation company) bus and caught themselves on the chair preventing a fall. Res appeared upset about how the bus driver responded to the situation. Res was touching knee during the conversation and stated their knee was against the seat when they caught themselves, this nurse assessed sites with no injuries or changes observed to bilateral knees. This nurse offered in-house imaging or hospital transfer but was refused by resident, res denied any new pain at that time. Res educated to notify staff if any new pain starts or if there are any concerns. Res verbalized an understanding. 3/29/24 at 1:51pm by V6 (Licensed Practical Nurse): Resident states, 'I fell yesterday on the bus outside of the facility. My shoulder is pretty sore, and I am having a tremendous amount of flank pain to my left side. It feels like my kidney is on fire. Could you please call an ambulance for me so I can go to the ER (Emergency Room)? I feel like something is wrong.' EMS (Emergency Management Services) notified and are en route. Copy of face sheet, orders, bedhold policy printed off to send resident. R2's Fall Incident Report dated 3/8/24 authored by V5, Registered Nurse (RN), documents an incident location of the Hallway and documents In conclusion to this fall investigation resident was not using walker and slipped and fell. The same report documents an intervention (INT) of resident educated to use walker at all times and a Root Cause Analysis (RCA) of Resident slipped and fell while not using walker. R2's Fall Incident Report, dated 3/29/24, authored by V6, Licensed Practical Nurse, documents self reported fall from 3/28/24 and a resident description of I guess I got tripped up on the bus during transport yesterday et (and) I fell on my LT (left) side et shoulder. The same report documents and intervention of, Resident educated to bring walker with her on outings and a Root Cause Analysis of Resident had a fall while on outings, did not have her walker with her. R2's Care Plan documented a problem area of,(R2) is at risk for falls related to deconditioning and gait/balance problems, with corresponding interventions, 3/8/24: Educated (R2) to use her walker at all times, and 3/29/24,Educate (R2) to take her walker with her on her outings. An Initial IDPH (Illinois Department of Public Health) Incident and/or Abuse Notification for R2, dated 3/29/24, stated, On 3/29/24, (R2) self reported a fall she had on 3/28/24 while on an outing via (transit bus). The nurse immediately assessed her. Per her interview she voiced, 'My shoulder is pretty sore, and I am having a tremendous amount of flank pain to my left side.' Medical Doctor notified and gave orders to send to the emergency room (ER) for evaluation. R2's Radiology Report, dated 3/29/24, for imaging of the left knee documents the following under findings: Calcification is noted in the distal quadriceps at the insertion with the patella. A hairline fracture appears to be present at the base of the calcified enthesophyte. On 4/23/24 at 11:05am, R2 was interviewed in her room. R2 was alert and oriented. There was a manual wheelchair observed in the room, but no walker. R2 stated on 3/28/24, she went out on the transit bus to an appointment. R2 stated while getting off the bus, she attempted to ambulate through the narrow aisle around a person in a wheelchair, lost her balance and fell, with her left knee and left side making contact with the floor. R2 stated additionally, she fell earlier in March 2024 in front of the soda machine in the hall. R2 stated she was not using a walker on either occasion, and stated, I have not used one the entire time I've been here, and I won't be using one. I took care of my Grandma and she was dependent on her walker, and I don't want to be dependent on anything for walking. R2 stated when she came back into the facility on the afternoon of 3/28/24, she notified V5, who looked at her knee and thought maybe she should go to the emergency room, but she didn't want to, and said she would wait and see if it got any worse. R2 stated V5 did not perform a full body assessment, and she is not sure if her Physician was contacted. R2 stated the following day, the pain in her left side and knee was worse so she told V6 (Licensed Practical Nurse) about it, who examined her and got orders to send her to the emergency room. R2 stated the hospital discovered her left patella was fractured. R2 stated, Even if I had my walker with me on the bus, I wouldn't have been able to use it because the aisle was too narrow. On 4/23/24 at 1pm, V5 stated R2 left on 3/28/24 on the bus at about 2pm. V5 stated R2, Did not have a walker with her which she never does, she refuses to use one, although we have educated her many times that she needs to use one. V5 stated when R2 came back a little bit before 4pm, she told V5, When she was on the bus and got up she lost her balance and caught herself on the seat. She did not really say she fell. I did not do a fall report or a nursing assessment. When I went down to give her her afternoon medications a few minutes later, she complained of her left knee hurting, so I looked at it, it appeared normal. I didn't assess any of the rest of the body as she had no complaints of anything else at that time. I said maybe we better send you out (to the ER) or at least get an x-ray of the knee but she refused. I said well at least keep us aware if the pain gets worse or you develop any other symptoms, and she agreed. I left for the day at about 6:30pm and she had had no further complaints that shift. I told oncoming staff during shift report about it. I heard they sent her out the next day. She's usually pretty compliant, except for not using a walker. V5 stated she did not notify R2's Physician. On 4/23/24 at 1:20pm, V6 stated on 3/29/24 at about 9am, R2 complained of pain to the left knee and left shoulder and told V6 she tripped and fell the previous day while on the bus. V6 stated he looked at the knee and the shoulder both of which looked ok, with normal range of motion. V6 stated he suggested she go out for an evaluation, but she refused. V6 stated that afternoon, R2 complained of the pain being much worse, so he obtained orders to send R2 out to the ER. V6 stated he initiated a Fall Investigation at that time. V6 stated R2 has a history of falls. V6 stated he was not aware of R2 having a walker as a fall intervention, as he has never seen her use one. On 4/23/24 at 3:20pm V4, Director of Therapy Services, stated after R2's 3/28/24 fall, therapy is now working with her on using a walker. V4 stated she does not recall previously assessing R2 for a walker, and if nursing feels a walker is needed, then the resident would be referred to therapy for assessment. R2's Physical Therapy Evaluation and Plan of Care, dated 4/3/24, documented, Start of care: 4/3/24. Short Term Goals: Patient will safely ambulate on level surfaces 150 feet using (wheeled walker) with supervised (ambulation) with reduced risk for falls and with minimal pain in order to increase independence with all functional ambulation. Prior device use: Walker. Current device use: Walker. On 4/24/24 at 8:35am, V2, Director of Nurses, stated R2 had a walker when she was readmitted to the facility and at some point they lost track of it. V2 stated he was not sure, but her previous roommate might be using it now. V2 stated R2 wouldn't use the walker even when she had it. V2 stated the 3/28/24 fall had caused a left Patella fracture. V2 stated after that fall, therapy has started working with her on using the walker, which the facility has provided. On 4/24/24 at 8:50am, V1, Administrator, stated R2 had her own walker upon readmission, and staff think maybe her previous roommate is using it. V1 stated R2 would not use the walker when she did have it. V1 stated therapy is working with R2 on using a walker, which the facility has provided. On 4/24/24 at 10am, V7, Minimum Data Set/Care Plan Coordinator/RN, stated the Care Plan intervention added after the 3/8/24 fall was to educate R2 to use her walker at all times, and the intervention added after the 3/28/24 fall was to educate her to use her walker on all outings. When the Surveyor told V7 that R2 told the Surveyor she refuses to use a walker, and the Surveyor asked V7 how effective that intervention would be, V7 stated, I don't think she refuses to use her walker per se, maybe she just forgets or doesn't use it for whatever reason, but I don't think she is actually refusing to use it. The facility policy titled Fall Management, dated 2019, documents, It is the policy of the facility to have a fall prevention program to assure the safety of all residents in the facility, when possible. The program will include measures which determine the individual needs of each resident by assessing the risk of falls and implementation of appropriate interventions to provide necessary supervision and assistive devices are utilized as necessary and The fall may be witnessed, reported by the resident, or an observer or identified when a resident is found on the floor or ground. An intercepted fall occurs when the resident would have fallen if he or she had not caught him/herself or had not been intercepted by another person-this is still considered a fall.
Nov 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0687 (Tag F0687)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide podiatry/toenail care for a resident with Diabetes Mellitus...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide podiatry/toenail care for a resident with Diabetes Mellitus for 1 of 4 (R1) residents reviewed for foot care in a sample of 7. Finding include: Per R1's EHR (Electronic Heath Record) R1 was admitted to this facility on 5/23/2022, with pertinent diagnoses of Peripheral Vascular Disease, Diabetes Mellitus Type 2, Acquired absence of right great toe and absence of other right foot toes. R1's care plan, with initiation date of 7/8/2022, documents R1 has the problem/focus areas of: (R1) has Diabetes Mellitus and R1 has Peripheral Vascular Disease. This same care plan documents planned interventions for R1 of: Inspect feet as scheduled for open areas, sores, pressure areas, blisters, edema or redness, Refer to podiatrist/foot care nurse to monitor/document foot care needs and to cut long nails and if resident has thick nails, corns, calluses, refer to podiatrist. R1's EHR under the tab titled progress notes is a nurse's note, dated 11/1/2023 at 14:20 (2:20pm), which documents: V3 (Minimum Data Set/MDS Coordinator) and V4 (Licensed Practical Nurse/LPN) had observed R1's right foot toe nails as very thick, overgrown and curving over her toes. R1's Progress Notes from a local hospital, dated 11/5/23, documents R1 was admitted to the hospital on [DATE]. This progress note does not include any information regarding R1's feet or toenails. On 11/7/2023 at 3:25pm, V3 (MDS Coordinator) said on 11/1/2023, she provided education to R1 about needing to see the podiatrist due to her toenails being very thick, overgrown, and curving over her toes, and documented this in R1's EHR. On 11/8/2023 at 10:30am, V4 (Licensed Practical Nurse/LPN) said on 11/1/2023, she observed R1's toenails and they were very thick, long, and curled back towards R1's toes, to the point the toenails could only be trimmed with specialized nail cutting tools and the facility did not have any. V4 said it is the facility's policy only a podiatrist can trim the toenails of a resident with Diabetes, and R1 had Diabetes. V4 said she had made rounds with the podiatrist to see the residents of this facility, but couldn't remember any of the specific dates. V4 said she did not remember R1 ever being referred to the podiatrist for toenail trimming/care. V4 said other than on 11/1/2023 when V3 educated R1 on the need for foot/toenail care, V4 could not remember R1 ever being educated about foot care prior. V4 said she has never provided R1 with education concerning foot/toenail care. On 11/8/2023 at 11:45am, V1 (Administrator) said it was their facility's policy that only a podiatrist can trim toenails of a resident with Diabetes. V1 said R1 has Diabetes, and confirmed R1 was in the hospital. V1 said she was unable to produce documentation of when R1 had been seen by the podiatrist or referred to podiatry for toenail trimming. V1 said the facility contracts out podiatry services, but could not produce evidence of the contract for review during this survey. V1 said the podiatrist is contracted to come every month, but could only produce documentation of podiatry services occurring one time over the past 12 months, which was August 18, 2023. V1 said R1 was not seen by the podiatrist on August 18, 2023, and could not find any documentation that explained why R1 was not seen. On 11/8/2023 at 11:30am, V2 (Director of Nursing/DON) said residents are to have weekly skin assessments, which is to include assessing the resident's feet. V2 said the facility does not have a policy regarding how or when weekly skin assessments are to be performed. V2 said the nursing staff have been documenting weekly skin assessments for R1, but none of R1's skin assessments indicated R1's toenails were long, thick, and over grown. V2 said when residents receive their showers, the CNA's (Certified Nursing Assistants) complete a form titled: Skin Monitoring: Comprehensive CNA Shower Review. V2 said this form is where the CNA's indicate if a resident needs their toenails trimmed. V2 said after the need for toenail trimming is indicated, the resident is placed on a list for the podiatrist to see them on the next monthly visit. On 11/8/2023 at 12:04pm, V5 (CNA) said he has assisted R1 several times with getting her shower. V5 said R1 showers herself independently after the CNA sets up her bathing supplies. V5 said the CNA's are supposed to visually assess the residents skin when they are showered and document the findings on a Skin Monitoring: Comprehensive CNA Shower Review form. V5 said he has seen R1's feet several times, but did not notice R1's toenails being long, thick, and over grown, and did not remember R1 missing toes on her right foot, including R1's right great toe. V5 said he does not remember ever reporting R1 needing her toenails trimmed and does not remember putting that information on the Skin Monitoring: Comprehensive CNA Shower review form. V5 said he thought since R1 independently bathed herself, she also was independent with her toenail care. On 11/8/2023 at 12:25pm, V6 (CNA Supervisor) said she has assisted R1 with getting showered a few times over the past few months. V6 said she noticed R1 was missing a few toes, but did not notice R1's toe nails were thick, long, and curling over her toes. V6 said she doesn't ever remember reporting to the nurse R1 needed her toenails trimmed. V6 said it is the facility's policy only the podiatrist can trim the toenails of a diabetic resident. V6 said R1 has Diabetes, so the CNA's can not trim R1's toenails. V6 said R1 showers herself after her supplies are set up for her. V6 said she thought since R1 independently showered herself, she also was independent with her toenail care. R1's Skin Monitoring: Comprehensive CNA Shower Review forms, dated 9/4/2023 and 10/26/23, under the section titled: Does the resident's toenails need cut? Yes is indicated. Skin Monitoring: Comprehensive CNA Shower Review forms dated 9/11/23, 9/14/23, 9/18/23, 9/21/23, 9/28/2023 and 10/23/2023, under the section titled: Does the resident's toenails need cut? No is indicated. Skin Monitoring: Comprehensive CNA Shower Review forms dated 10/2/23, 10/9/23, 10/15/23, 10/19/23, 10/30/23, and 11/2/23, under the section titled: Does the resident's toenails need cut? neither yes or no is indicated. A facility policy titled Skin and Foot Care of the Resident with diabetes Mellitus (revision date of December 2015) bullet point #8 documents: Toenails should only be trimmed by the podiatrist.
Nov 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0808 (Tag F0808)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to follow mechanically altered diet orders and special diet orders for 46 of 46 residents (R2 and R4-R48) reviewed for special d...

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Based on observation, interview, and record review, the facility failed to follow mechanically altered diet orders and special diet orders for 46 of 46 residents (R2 and R4-R48) reviewed for special diets in the sample of 48. Findings include: 1. On 11/1/23 at 12:27 PM, the noon time meal service was observed with V12 (Dietary Aide) plating the residents meal trays. The steam table contained herbed pork roast, braised cabbage, rice pilaf, a dinner roll, along with pureed herbed pork roast, braised cabbage, and rice pilaf. Dessert was premade peach cobbler. During the meal service, resident trays with meal tickets indicating low concentrated sweets were given a bowl of peach cobbler containing equal amounts to the meal trays with meal tickets indicating regular diets. Meal trays indicating mechanical soft diets were given the same herbed pork roast and rice pilaf as the meal trays with meal tickets indicating regular diets. The herbed pork roast was in pieces larger than a quarter. The pureed rice pilaf looked lumpy with individual rice grains being visible. On 11/1/23 at 1:04 PM, the pureed rice was tasted, and noted to have whole rice grains present in the puree that required chewing. On 11/1/23 at 2:00 PM, V12 (Dietary Aide) said the herb pork was mechanical soft, and no gravy was made for the noon time meal service. V12 said the herbed pork roast had a lot of juice so no gravy was needed. On 11/1/23 at 2:07 PM, V13 (Dietary Manager) said he had prepared the noon time meal. V13 said he did not have access to the recipes. When V13 was asked how the food had been prepared that day if he did not have access to the recipes, V13 replied the recipes were in his head. When V13 was asked what he had added to the pureed rice pilaf, V13 replied just milk. When V13 was asked why the mechanical soft meal trays were prepared with the same herbed pork roast as the regular meal trays, V13 replied the herbed pork roast was mechanical soft. On 11/1/23 at 2:27 PM, V14 (Registered Dietitian) said she expected staff to follow the recipes when preparing food. V14 said she expected a puree to be a smooth pudding like consistency, not requiring chewing. V14 said she expected mechanical soft meats to be the consistency of finely ground beef. V14 said a low concentrated sweet diet should have half the amount of peach cobbler a regular diet would receive. When the facility was asked to provide a list of residents receiving special diets for the lunch meal on 11/1/23, the following was recieved: The facility's Order Listing Report printed 11/2/23 documented residents with Low Concentrated Sweets diet orders as: R2, R4, R12, R16, R17, R19, R22, R23, R38- R48. Residents with Mechanical Soft diet orders as: R2, R5, R9-R30. Residents with Puree diet orders as: R6-R8, R31-R37. The Facility's Diet Spreadsheet for 23-24, Week 1, Day 4- Wednesday documented the mechanical soft diets should receive Ground Herbed Pork Roast with Gravy and [NAME] Pilaf with Gravy. The Facility recipe for Ground Herbed Pork Roast With Gravy for 23-24, Day 4- Lunch to be served to the mechanical soft diets documented 5. Place prepared pork in a washed and sanitized food processor; grind to the size and texture of ground hamburger. Place in steamtable pans and add a small amount of prepared broth or gravy to keep moist. This same recipe documented 2 ounces of gravy was to be used as an ingredient. The Facility recipe for [NAME] Pilaf with Gravy for 23-24, Day 4- Lunch documented , Portion size #8 dip plus gravy. The ingredient list documented 2 ounces of gravy to be added. The recipe documented as follows, 5. Prepare an appropriate gravy. Serve rice with #8 dip topped with prepared gravy. The Facility recipe for Pureed [NAME] Pilaf for 23-24, Day 4- Lunch documented Dissolve chicken base in water to make broth. Place prepared rice in a washed and sanitized food processor. Gradually add broth as needed and blend until smooth. The facility's 2022 Therapeutic Diets policy documented 1. Mechanically altered diets, as well as diets modified for medical or nutritional needs, will be considered therapeutic diets. Examples of therapeutic diets include: a. Diabetic/calorie controlled diet; b. Low sodium diet; and c. Altered consistency diet . 6 . The Food Services Manager will establish and use a tray identification system to ensure that each resident receives his or her diet as ordered.
Jul 2023 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide written notice of a hospital transfer for 1 of 1 (R64) resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide written notice of a hospital transfer for 1 of 1 (R64) residents reviewed for transfer in the sample of 39. The Findings Include: R64's face sheet documents a date of birth of [DATE], admit date of 10/10/22, and diagnosis included: cerebral infarction, cognitive communication deficit, and altered mental status. R64's quarterly Minimum Data Assessment, dated 4/12/23, documents a Brief Interview for Mental Status of 3, indicating a severe cognitive impairment. Nursing progress notes, dated 3/10/23, document R64 was transferred out to the emergency room per resident request. On 7/13/23 at 9:30 AM, V1 (Administrator) stated they did not send a transfer form in the mail to V14 (Family Member) when R64 was sent the the emergency room on 3/10/23; they always call to alert them.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide written notice of bed hold for 1 of 1 (R64) residents revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to provide written notice of bed hold for 1 of 1 (R64) residents reviewed for transfer in the sample of 39. The Findings Include: R64's face sheet documents a date of birth of [DATE], and diagnosis included: cerebral infarction, cognitive communication deficit, and altered mental status. R64's quarterly Minimum Data Assessment, dated 4/12/23, documents a Brief Interview for Mental Status of 3, indicating a severe cognitive impairment. Nursing progress notes, dated 3/10/23, document R64 was transferred out to the emergency room per resident request. On 7/13/23 at 9:30 AM, V1 (Administrator) stated they did not send the bed hold form in the mail to V14 (Family Member) when R64 was sent the the emergency room on 3/10/23; they always call to alert them.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to refer residents for a level II Pre-admission Screening and Resident Review (PASARR) assessment for 3 (R40, R44, R64) of 3 residents reviewe...

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Based on interview and record review, the facility failed to refer residents for a level II Pre-admission Screening and Resident Review (PASARR) assessment for 3 (R40, R44, R64) of 3 residents reviewed for PASARR screenings in a sample of 39. The Findings Include: 1. R40's face sheet documents admission to this facility on 01/12/18, with diagnoses to include anxiety, hyperglycemia, and osteoarthritis. R40's initial PASARR screening, dated 01/15/18, indicate she is appropriate for nursing services. R40's diagnosis sheet confirms she was newly diagnosed with schizophrenia on 03/04/19, major depressive disorder on 03/09/19, and severe dementia with behavioral disturbance on 10/01/22. There is no documentation in the record of R40 being referred for a PASARR II assessment. 2. R44's face sheet documents admission to this facility on 05/02/19, with a primary diagnosis of metabolic encephalopathy. R44's initial PASARR screening, dated 05/02/19, indicates she is appropriate for nursing services. R44's diagnosis sheet documents a new diagnosis of schizoaffective disorder bipolar type on 02/22/22, with no documentation R44 was referred for a PASARR II screening. 3. R64's face sheet documents admission to this facility on 10/10/22, with diagnoses to include cerebral infarction, myocardial infarction, congestive heart failure, and chronic obstructive pulmonary disease. R64's initial PASARR screening, dated 10/17/22, indicates she is appropriate for nursing services. R64's diagnosis sheet confirms she acquired a new diagnosis of schizoaffective disorder bipolar type on 03/10/23, and unspecified psychosis not due to a substance or known physiological condition on 04/24/23. R64's record has no documentation of a referral for PASARR II screening. On 07/13/23 at 1:40 PM, V4 (Social Services) stated no referral for a PASARR II assessment was made for R40, R44, or R64 after they received their new diagnoses.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure pureed diets were prepared to correct consistency for 1 of 8 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure pureed diets were prepared to correct consistency for 1 of 8 residents (R5, R7, R26, R41, R43, R62, R70 and R247) reviewed for a pureed diet in the sample of 39. The findings include: 1. R5's face sheet note R5 was admitted to the facility on [DATE]. R5's MDS (Minimum Data Set), dated 6/5/23, notes R5 has a BIMS (Brief Interview of Mental Status) of 7, which indicates R7 has severe cognitive impairment. The same MDS Section C notes R5 is on a mechanically altered diet-requires change in texture of food or liquids. R5's Physician orders, dated 7/1/23-7/31/23, notes an order for Regular Diet, Pureed texture, Nectar thick liquid consistency. 2. R247's face sheet notes R247 was admitted to the facility on [DATE]. R247's MDS, dated [DATE], notes R247 has a BIMS of 00, which indicates R247 was unable to complete the interview. The same MDS Section K notes R247 is on a mechanically altered diet-requires a change in texture of food or liquids. R247's physician's orders, dated 7/1/23-7/31/23, notes an order for general diet, pureed texture, Nectar thick liquids. 3. R41's face sheet documents R41 was admitted to the facility on [DATE]. R41's MDS, dated [DATE] Section C, documents a BIMS should not be completed resident is rarely/never understood. Section K of the MDS notes R41 is on a mechanically altered diet-requires a change in texture of food or liquids. Physician's orders, dated 7/1/23-7/31/23, documents R41 is on a Regular, pureed diet, thin liquids consistency. 4. R7's face sheet documents R7 was admitted to the facility on [DATE]. R7's MDS, dated [DATE] Section C, notes R7 has a BIMS of 01, which indicates R7 has severe cognitive impairment. The same MDS Section K notes R7 is on a mechanically altered diet-requires a change in texture of foods or liquids. R7's physician orders, dated 7/1/23-7/31/23, notes an order for Regular diet, pureed consistency, thin liquid consistency. 5. R43's face sheet documents R43 was admitted to the facility on [DATE]. R43's MDS, dated [DATE] Section C, notes R43 should not have a BIMS interview due to rarely/never being understood. Section K of the same MDS documents R43 is on a mechanically altered diet-requires a change in texture of foods or liquids. R43's physician's orders, dated 7/1/23-7/31/23, notes a diet order for a NAS (No added salt) , Pureed diet, think liquid consistency. 6. R26's face sheet documents R26 was admitted to the facility on [DATE] R26's MDS dated [DATE] Section C document R26 has a BIMS of 5 which indicates R26 has severe cognitive impairment. Section K of the same MDS notes that R26 is on a mechanically altered diet-requires a change in texture of foods/liquids. R26's physician's orders dated 7/1/23-7/31/23 note a diet order for Regular diet, Pureed texture, thin liquid consistency. 7. R62's face sheet documents R62 was admitted to the facility on [DATE]. R62's MDS, dated [DATE], notes R62 has a BIMS of 11, which indicates R62 has moderate cognitive impairment. Section K of the same MDS document R62 is on a mechanically altered diet-requires a change in texture of foods/ liquids. R62's physician's orders, dated 7/1/23-7/31/23, notes an order for General diet, Pureed texture, thin liquid consistency 8. R70's face sheet documents R70 was admitted to the facility on [DATE]. R70's MDS, dated [DATE], notes R70 has a should not have a interview completed due to rarely/never being understood. Section K of the same MDS notes R70 is on a mechanically altered diet-requires a change in texture of foods/liquids. R70's Physician's orders, dated 7/1/23-7/31/23, notes a diet order for General Diet, Pureed texture, Nectar thick Liquids consistency. On 7/12/23 at 8:15am, R5 was sitting at the table with her breakfast tray in front of her. There was a brown food substance with small chunks in it, which was thought to be sausage, and did not appear to be pureed texture. There was also what appeared to be scrambled eggs, that did appear to be pureed texture. R5 refused any attempts from staff to eat. On 7/12/23 at 8:15am, both R43 and R26's breakfast tray's contained the same brown food substance with small chunks in it, which appeared to be sausage. On 7/12/23 at 8:20am, V14 (Cook) said the brown food substance with small chunks on R5's plate was pureed. V14 was asked should the chunks be in a pureed diet, and he responded Yes, that is pureed. On 7/12/23 at 8:25am, V14 (Dietary Manager) said the brown food substance with small chunks on R5's plate was not pureed texture. V14 said, Pureed texture does not have chunks in it. V14 took R5's plate to the kitchen and returned with correctly pureed sausage. R5 still refused to eat it. A Pureed Diets list, dated 7/13/23 provided by V1 (Administrator), documents R5, R7, R26, R41, R43, R62, R70 and R247 all receive a pureed diet. At the time, V1 verified these 8 residents received breakfast on 7/12/23. The Facility Week at a Glance Menu for Wednesday, July 12, 2023 documents the items to be served at Breakfast include, Assorted juice, choice of hot and cold cereal, scrambled eggs, sausage patty, toast, margarine/jelly and milk/beverage. The Pureed Sausage Patty Recipe sheet for Day 10 Spring and Summer 2023 documents in part, 1. If product needs thinning, gradually add an appropriate amount of liquid (not water) to achieve a smooth, pudding or soft mashed potato consistency.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Illinois facilities.
  • • 45% turnover. Below Illinois's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 4 harm violation(s). Review inspection reports carefully.
  • • 39 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • Grade F (8/100). Below average facility with significant concerns.
Bottom line: Trust Score of 8/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Integrity Hc Of Marion's CMS Rating?

CMS assigns INTEGRITY HC OF MARION an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Integrity Hc Of Marion Staffed?

CMS rates INTEGRITY HC OF MARION's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 45%, compared to the Illinois average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Integrity Hc Of Marion?

State health inspectors documented 39 deficiencies at INTEGRITY HC OF MARION during 2023 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 4 that caused actual resident harm, and 34 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Integrity Hc Of Marion?

INTEGRITY HC OF MARION is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by INTEGRITY HEALTHCARE COMMUNITIES, a chain that manages multiple nursing homes. With 125 certified beds and approximately 99 residents (about 79% occupancy), it is a mid-sized facility located in MARION, Illinois.

How Does Integrity Hc Of Marion Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, INTEGRITY HC OF MARION's overall rating (1 stars) is below the state average of 2.5, staff turnover (45%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Integrity Hc Of Marion?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Integrity Hc Of Marion Safe?

Based on CMS inspection data, INTEGRITY HC OF MARION has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Integrity Hc Of Marion Stick Around?

INTEGRITY HC OF MARION has a staff turnover rate of 45%, which is about average for Illinois nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Integrity Hc Of Marion Ever Fined?

INTEGRITY HC OF MARION has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Integrity Hc Of Marion on Any Federal Watch List?

INTEGRITY HC OF MARION is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.