Arc at Sangamon Valley

3400 WEST WASHINGTON, SPRINGFIELD, IL 62711 (217) 787-9600
Non profit - Corporation 171 Beds ARCADIA CARE Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
0/100
#463 of 665 in IL
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Arc at Sangamon Valley has received an overall Trust Grade of F, indicating significant concerns about the facility's care standards. With a state rank of #463 out of 665 in Illinois, they are in the bottom half of nursing homes in the state, and #7 of 8 in Sangamon County means only one local facility is rated lower. While there has been a slight improvement in the number of issues reported-dropping from 27 in 2024 to 23 in 2025-staffing remains a major concern, with a poor rating of 1 out of 5 stars and a high turnover rate of 76%. The facility has been fined $306,612, which is higher than 84% of Illinois nursing homes, suggesting ongoing compliance issues. Specific incidents include a critical failure to monitor a resident's nutritional needs, leading to significant weight loss, and delays in responding to call lights, causing residents to feel humiliated and less dignified. Overall, there are serious weaknesses at this facility, despite some slight improvements in recent inspections.

Trust Score
F
0/100
In Illinois
#463/665
Bottom 31%
Safety Record
High Risk
Review needed
Inspections
Getting Better
27 → 23 violations
Staff Stability
⚠ Watch
76% turnover. Very high, 28 points above average. Constant new faces learning your loved one's needs.
Penalties
⚠ Watch
$306,612 in fines. Higher than 76% of Illinois facilities, suggesting repeated compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 16 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
75 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 27 issues
2025: 23 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Illinois average (2.5)

Significant quality concerns identified by CMS

Staff Turnover: 76%

30pts above Illinois avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $306,612

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: ARCADIA CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is very high (76%)

28 points above Illinois average of 48%

The Ugly 75 deficiencies on record

1 life-threatening 12 actual harm
Aug 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to prevent injury for 1 of 3 (R3) residents investigated f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to prevent injury for 1 of 3 (R3) residents investigated for accidents in a sample of 3. R3's Undated Face sheet documents initial admission date 11/27/2023 diagnoses of hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, iron deficiency anemia unspecified, unspecified osteoarthritis, unspecified site and unspecified hearing loss, unspecified ear.R3's Minimum Data Set (MDS) dated [DATE] documents a Brief Interview for Mental Status (BIMS) score of 15 out of 15.R3's MDS dated [DATE] documents resident needs substantial/maximal assistance with sit to lying, lying to sitting onside of bed, assistance to sit to stand, chair/bed to chair transfer and toilet transfer.R3's Care Plan addresses Resident is at a (moderate risk) for abuse/neglect as noted from Abuse screening r/t (related to) depression symptoms and right sided hemiparesis. Goal: Resident will be free for abuse/neglect through next review. Interventions: Resident has right-sided hemiparesis, extra caution when transferring/adjusting resident.R3's Care plan addresses The Resident needs assistance with ADL's (Activities of Daily Living). Goal: [NAME] will receive assistance as needed to safely perform ADLs through review date. Interventions: Toileting: Assist of 1 with gait belt. Transfers: Stand Pivot Assist x 2 with gait belt- SPT (stand pivot transfer) only.R3's Progress note dated 7/26/2925 at 2:00 PM documents During routine shower, Aide noted a bruise to residents right posterior hand below her thumb. Bruise noted to be deep purple in color. When asked how it happened, resident stated the CNA (certified nursing assistant) was kind of rough and impatient with her. Bruise was reported to on call nurse along with residents' statement about the situation. After beginning the investigation and getting statements from all staff members and resident, the aide assigned to her was suspended pending further investigation. All parties were made aware of all.R3's Progress note dated 7/26/2025 at 10:17 AM documents IDT (interdisciplinary teams) met to discuss fall from today. Resident was lowered to floor with staff assist while ambulating in room. Root cause- Weakness Intervention- Refer to therapy services r/t transfers.On 7/29/2025 at 10:49 AM R3 observed sitting in wheelchair, reading her book. R3 states V6, Certified Nursing Assistant, (CNA) tried to get her up for breakfast a couple days ago. R3 states her right side is paralyzed, but she R3 still does have some feeling. R3 states (V6) was forceful and pulled her right side. R3 states (V6) then grabbed her bad right hand and put her fingernail into her right hand. R3 states her right hand has a bruise under her thumb and a fingernail mark. R3 showed this writer her right hand, has a quarter size dark purple bruise along with a small fingertip size scab above it. R3 states her right hand is still sore. R3 states (V6) did not use the gait belt. R3 states most of the agency CNA's don't listen to her, but the staff CNA's know her very well and take good care of her. R3 states staff mostly help when she (R3) goes to restroom and will use a gait belt with 1 staff to assist. R3 states she (R3) has been here a long time and most staff know her needs well. R3 states she (R3) can make her needs well known.On 7/29/2025 at 10:58 AM, V3, CNA, states (R3) need one assist and gait belt for assistance.On 7/29/2025 at 11:00 AM V4, Licensed Practical Nurse, (LPN) states she was here the day (R3) got her injury to right hand. V4 states during medication pass, (R3) was about to get a shower and told her she didn't feel comfortable with the (V6) giving her a shower. (R3) requested V7, Restorative Aide, to give her a shower, as (R3) feels more comfortable with her. V4 states (R3) is very particular with staff that she wants to give her care and who she trusts. V4 states she looked at (R3's) right hand and saw very little bruising at that time.On 7/29/2025 at 11:18 AM V5, Police Officer, states staff V8, Nurse Manager/Wound Nurse at Arc at Sangamon Valley contacted police department regarding (R3). V8 states (R3) told him (V6) went to get her (R3) up. V8 states (R3) told (V6) she is paralyzed on her right side, and (V6) did not listen. V8 states (R3) stated her right foot slipped into the chair and hit her right hand. V8 states (V6) admitted she was in a hurry, and couldn't find the gait belt, so she used the back of (R3's) bra strap to lift her and lost balance and slipped. V8 stated (R3) told her it was okay to use the back of her bra strap. V8 states (R3) did not want to press charges and did not want to get (V6) in trouble. On 7/29/2025 at 11:48 AM V6, Certified Nursing Assistant, (CNA) states on 7/26/2025 at 7:43 AM, (R3) was still asleep, so she gave her five more minutes. V6 states at 8:09 AM she got (R3) up for breakfast, but (R3) wanted to do her exercises, although she knew (R3) needed to get up now and her son was coming today. V6 states she could not find (R3's) gait belt, so she used (R3's) bra strap to grab and lift her up. V6 states (R3) told her she could use her bra strap. V6 states when she lifted (R3) up, then back down, she hit her right arm and tensed up. V6 states she then saw (R3's) gait belt in another chair under clothes. V6 states she was later told that (R3) requested V7 to give (R3) a shower. V6 states she approached (R3) and asked why she requested (V7) to assist with a shower, (R3) told her that she felt she didn't like her and felt more stable and comfortable with (V7). (R3) told her, We don't have a connection. V6 states she apologized to (R3).On 7/29/2025 at 1:00 PM V2, Director of Nursing, (DON) states a bra strap is not acceptable to use if gait belt is not available. She states there are no alternatives to a gait belt.On 7/30/2025 at 10:52, V10, Director of Therapy states (R3) needs one assist with gait belt with transfers.R'3 written statement on 7/28/2025 by V7, Restorative Aide documents Nurse asked me to give a resident a shower. Went to go get resident. While in the shower room I assisted the resident. Where I discovered a bruise on rt hand thumb area. I asked what happened. She stated V6 did it. She (R3) would not state anything else.R3's Preliminary 24-hour Abuse Investigation Report documents On 7/26/2025 at approximately 2pm administrator was informed of a bruise on residents right hand. Resident stated it happened during care with a CNA (certified nursing assistant) Investigation was initiated immediately. The staff member indicated by the resident was immediately suspended pending investigation.Facility's Transfers- Manual Gait Belt and Mechanical Lifts Policy last revised 08/2023 documents Purpose: In order to protect the safety and well-being of the Staff and Residents, and to promote quality care, this facility will use Mechanical lifting devices for the lifting and movement of Residents. The transferring needs of residents will be assessed on an ongoing basis and designated into one of the following categories: 0 = Independent 1 = 1 person transfer (25% or less assistance from the caregiver) with gait belt 2 = 2 person transfer with gait [NAME] (ONLY when use of mechanical lift is not possible) 6. Resident transferring and lifting needs shall be documented in care plans and reviewed via care plan time frame and as needed. Assessment of the resident's transferring needs shall include a. Mobility status b. Weight bearing ability c. Cognitive status 8. Failure to comply with lifting guidelines may result in disciplinary action as deemed appropriate. 9. Use of gait belt for all physical assist transfers is mandatory.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review the facility failed to provide pain medications to a newly admitted resident ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review the facility failed to provide pain medications to a newly admitted resident for 1 of 3 (R2) residents investigated for medications in the sample of 20. R2's EMR (Electronic Medical Record) undated documents that the resident was admitted to the facility on [DATE].R2's EMR dated 4/18/25 documents a diagnosis of aftercare following joint replacement surgery and presence of right artificial hip joint.R2's Care Plan dated 5/18/25 documents The resident is at risk for pain r/t (related to) Osteoarthritis and RTHA (Reverse Total Hip Arthroplasty).R2's Physician Order dated 4/18/25 documents Hydrocodone-Acetaminophen Oral Tablet 7.5-325 MG (Hydrocodone-Acetaminophen); Give 1 tablet by mouth every 6 hours as needed for Pain.R2's Physician Order dated 4/18/25 documents tramadol HCl Oral Tablet 50 MG (Tramadol HCl); Give 1 tablet by mouth every 6 hours as needed for pain.R2's MAR (Medication Administration Record) dated April 2025 does not document that R2 received Hydrocodone-Acetaminophen 7.5/325 mg, or Tramadol 50 mg on the evening of 4/18/25.R2's Controlled Substance Proof of Use sheet dated 4/18/25 documents that R2 did not receive a Hydrocodone/APAP tablet 7.5/325 mg until 4/19/25 at 11:40 am.R2's Controlled Substance Proof of Use sheet dated 4/18/25 documents that R2 did not receive a Tramadol 50 mg until 4/19/25 at 11:40 AM.On 7/30/25 at 9:03 AM, V17, LPN (Licensed Practical Nurse) stated that she is pretty sure that R2's medication did not get here until late. She stated that the pharmacy runs late and that only certain people have access to the (Medication Distribution Machine).On 7/30/25 at 9:54 AM, R2 stated that he did not get his medication until Saturday morning (4/19/25). He stated that his pain medication was not available Friday (4/18/25) evening, and he was in a lot of pain. He stated that he did not sleep well because of the pain.On 7/30/25 at 10:30 AM, V2, DON (Director of Nursing) stated that she would expect a newly admitted resident to get their medication on time. She stated that staff can pull medication from the (Medication Distribution Machine).Facility's Pain Management Program dated 4/2025 documents To establish a program which can effectively manage pain in order to remove adverse physiologic and physiological effects of unrelieved pain and to develop an optimal pain management plan to enhance healing and promote physiological and psychological wellness.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide medication on admission on 1 of 3 (R2) residents investigate...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide medication on admission on 1 of 3 (R2) residents investigated for quality of care in a sample of 20.R2's EMR (Electronic Medical Record) undated documents that the resident was admitted to the facility on [DATE].R2's EMR dated 4/18/25 documents a diagnosis of aftercare following joint replacement surgery and presence of right artificial hip joint.R2's EMR dated 4/18/25 documents a diagnoses of unspecified asthma and chronic obstructive pulmonary disease with acute exacerbation (COPD).R2's Care Plan dated 5/18/25 documents The resident is at risk for pain r/t Osteoarthritis and RTHAR2's Care Plan dated 5/18/25 documents The resident has altered respiratory status/difficulty breathing r/t COPD.R2's Physician Order dated 4/18/25 documents Hydrocodone-Acetaminophen Oral Tablet 7.5-325 MG (Hydrocodone-Acetaminophen); Give 1 tablet by mouth every 6 hours as needed for Pain.R2's Physician Order dated 4/18/25 documents Apixaban Oral Tablet 5 MG (Apixaban); Give 1 tablet by mouth every morning and at bedtime for anticoagulation.R2's Physician Order dated 4/18/25 documents Doxycycline Hyclate Oral Tablet 20 MG (Doxycycline Hyclate); Give 1 tablet by mouth two times a day for infection.R2's Physician Order dated 4/18/25 documents tramadol HCl Oral Tablet 50 MG (Tramadol HCl); Give 1 tablet by mouth every 6 hours as needed for pain.R2's MAR (Medication Administration Record) dated April 2025 does not document that R2 received Apixaban 5mg, Doxycycline 20 mg, Hydrocodone-Acetaminophen 7.5/325 mg, or Tramadol 50 mg on the evening of 4/18/25.On 7/30/25 at 9:03 AM, V17, LPN (Licensed Practical Nurse) stated that she is pretty sure that R2's medication did not get here until late. She stated that the pharmacy runs late and that only certain people have access to the (Medication Distribution Machine).On 7/30/25 at 9:54 AM, R2 stated that he did not get his medication until Saturday morning (4/19/25). He stated that his pain medication was not available Friday (4/18/25) evening, and he was in a lot of pain. He stated that he did not sleep well because of the pain.On 7/30/25 at 10:30 AM, V2, DON (Director of Nursing) stated that she would expect a newly admitted resident to get their medication on time. She stated that staff can pull medication from the (Medication Distribution Machine).Facility's Medication Administration Policy dated 1/2015 documents Medications must be administered in accordance with a physician's order, e.g., the right resident, right medication, right dosage, right route, and right time.
Jul 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on record review and interview the facility failed to notify a resident's responsible party of a resident injury for 1 of 4 residents (R3) reviewed for notification in the sample of 6.Findings I...

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Based on record review and interview the facility failed to notify a resident's responsible party of a resident injury for 1 of 4 residents (R3) reviewed for notification in the sample of 6.Findings Include:R3's medical diagnosis sheet, print date of 7/23/25, documented R3 has diagnoses including unspecified severe dementia with agitation, dysphagia, osteoporosis, crest syndrome, anemia, and congestive heart failure. R3's MDS (Minimum Data Set), dated 6/23/25, documented R3 is severely cognitively impaired and is dependent on staff for ADLS (activities of daily living). R3's progress note, dated 7/10/25 at 11:57 PM, documented CNA (Certified Nurse Assistant) made writer aware that resident had smashed her finger in the door. 4th digit of right hand observed to have the door indention print, redness and what look like a bruise forming. POA/MD (Power of Attorney/Medical Doctor) updated. On 7/22/25 at 10:27 AM V4, private caretaker for R3, stated last week on 7/11/25 during one of her visits to see R3 as she was washing R3's hands she noticed her right hand was bruised, swollen, and had a small skin tear. V4 stated she went to R3's nurse and CNA on the day shift and they both said they didn't know anything about R3's bruised hand. V4 stated then an evening shift CNA named (V5) came in at the beginning of her shift and said to her how is (R3's) hand, and that she was the one who found R3 with her hand stuck in the door across the hall from R3's room yesterday evening (7/10/25). V4 stated V5 told her that R3 was yelling help when she found her with her hand stuck in the door and that she took her to R3's nurse who was an agency nurse to have her hand looked at. V4 stated the next day R3 had an x-ray, and it was negative. V4 stated POA/daughter in California was not notified of the incident that evening nor did she know about it the next day when V4 first observed the injury. On 7/22/25 at 1:33 PM V9, daughter/POA for R3, stated she was never notified by the facility of R3's hand injury. V9 stated (V4) the personal caretaker she hired to look after her mom called her on 7/11/25 and informed her of the injuries she observed on her mom's right hand. V9 stated she then called the facility on 7/11/25 and asked her mom's nurse about the injury to her mom's hand. V9 stated her nurse did not know anything about the injury and the nurse said she didn't get anything in report from the night nurse about any injuries to her mom. V9 stated she then spoke to the DON (Director of Nursing) and the DON (V2) said the nurse documented she called and informed (V9). V9 stated she informed V2 she did not get any calls from the facility, she checked her phone, and did not have any missed calls from the facility. V9 stated she is a physician, and this concerned her due to the lack of supervision and monitoring of her mom.On 7/22/25 at 1:55 PM Surveyor asked V2, DON, if R3's skin condition report, dated 7/11/25 at 3:11 PM, was considered the incident report for R3's hand injury when she got her hand stuck in the door. V2 answered the night nurse did not complete an incident report on that. Surveyor asked V2 if the night nurse should have completed an incident on R3's hand injury and V2 replied yes. Surveyor asked if the night nurse called R3's family/contact person the night R3 injured her hand. V2 replied she charted she called but she said she got busy and didn't call. V2 stated I gave her a verbal warning for that.On 7/23/25 at 10:48 AM V1, Administrator, stated the facility nurses are expected to complete an incident report and call the POA when a resident sustains an injury.The facility's Incident and Accidents policy, dated 10/2024, documented the Incident/Accident Report is completed for all unexplained bruises or abrasions, all accidents, or incidents where there is injury or the potential to result in injury, allegations of theft and abuse registered by residents, visitors, or other, and resident-to-resident altercations. Procedure: An ‘incident' is defined as any happening, not consistent with the routine operation of the facility, that does not result in bodily or property damage. Physical or mental mistreatment of a resident is considered an incident whether or not actual injury has occurred. An ‘accident' is defined as any happening, not consistent with the routine operation of the facility that results in bodily injury other than abuse. An incident/accident report will be completed for: 1. All serious accidents or incident of residents. 2. All injuries of staff, families, and visitors. 3. All unusual occurrences. 4. All situations requiring the emergency services of a hospital, the police, fire department, or coroner. 5. Any type of resident abuse. 6. All unexpected events that occur that cause actual or potential harm to a resident or employee. 7. Suicide or attempted suicide. 8. Leaving premises without authorization. 9. Any condition resulting from an accident requiring first aid, physician visit, or transfer to another health care facility. 1. An incident/accident report is to be completed by a RN or LPN and is to include: a. Date and time of an incident/accident. b. Full written statement and possible cause of incident, physical assessment, injuries noted, vital signs, treatment rendered, and notification of appropriate parties. 2. An RN or LPN must notify the following if an actual injury occurs: a. Physician b. Legal representative, or interested family member within 24 hours.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on interview, observation, and record review, the facility failed to properly supervise 2 of 3 residents (R2, R3) reviewed for incidents and accidents in the sample of 6. This failure resulted i...

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Based on interview, observation, and record review, the facility failed to properly supervise 2 of 3 residents (R2, R3) reviewed for incidents and accidents in the sample of 6. This failure resulted in a resident (R2) to fall in an office rest room that was left unlocked after the office staff left for the day and R2 was not found for approximately 2.5 hours after staff noticed him missing. The facility also failed to complete an incident report per its policy after R3 sustained an injury when she got her hand stuck in a door and did not add an intervention to R3's care plan until 12 days after R3's incident. Findings Include:R3's medical diagnosis sheet, print date of 7/23/25, documented R3 has diagnoses including unspecified severe dementia with agitation, dysphagia, osteoporosis, crest syndrome, anemia, and congestive heart failure.R3's MDS (Minimum Data Set), dated 6/23/25, documented R3 is severely cognitively impaired and is dependent on staff for ADLS (activities of daily living).R3's progress note, dated 7/10/25 at 11:57 PM, documented CNA (Certified Nurse Assistant) made writer aware that resident had smashed her finger in the door. 4th digit of right hand observed to have the door indention print, redness and what look like a bruise forming. POA/MD (Power of Attorney/Medical Doctor) updated.On 7/22/25 at 10:27 AM V4, private caretaker for R3, stated last week on 7/11/25 during one of her visits to see R3 as she was washing R3's hands she noticed her right hand was bruised, swollen, and had a small skin tear. V4 stated she went to R3's nurse and CNA on the day shift and they both said they didn't know anything about R3's bruised hand. V4 stated then an evening shift CNA named (V5) came in at the beginning of her shift and said to her how is (R3's) hand, and that she was the one who found R3 with her hand stuck in the door across the hall from R3's room yesterday evening (7/10/25). V4 stated V5 told her that R3 was yelling help when she found her with her hand stuck in the door and that she took her to R3's nurse who was an agency nurse to have her hand looked at. V4 stated the next day R3 had an x-ray, and it was negative. V4 stated POA (Power of Attorney)/daughter in California was not notified of the incident that evening nor did she know about it the next day when V4 first observed the injury.On 7/22/25 at 1:33 PM V9, daughter/POA for R3, stated she was never notified by the facility of R3's hand injury. V9 stated (V4) the personal caretaker she hired to look after her mom called her on 7/11/25 and informed her of the injuries she observed on her mom's right hand. V9 stated she then called the facility on 7/11/25 and asked her mom's nurse about the injury to her mom's hand. V9 stated her nurse did not know anything about the injury and the nurse said she didn't get anything in report from the night nurse about any injuries to her mom. V9 stated she then spoke to the DON (Director of Nursing) and the DON (V2) said the nurse documented she called and informed (V9). V9 stated she informed V2 she did not get any calls from the facility; she checked her phone and did not have any missed calls from the facility. V9 stated she is a physician, and this concerned her due to the lack of supervision and monitoring of her mom.On 7/22/25 at 1:55 PM Surveyor asked V2, DON, if R3's skin condition report, dated 7/11/25 at 3:11 PM, was considered the incident report for R3's hand injury when she got her hand stuck in the door. V2 answered the night nurse did not complete an incident report on that. Surveyor asked V2 if the night nurse should have completed an incident on R3's hand injury and V2 replied yes. Surveyor asked if the night nurse called R3's family/contact person the night R3 injured her hand. V2 replied she charted she called but she said she got busy and didn't call. V2 stated I gave her a verbal warning for that.On 7/23/25 at 10:48 AM V1, Administrator, stated the facility nurses are expected to complete an incident report and call the POA when a resident sustains an injury.The facility's Incident and Accidents policy, dated 10/2024, documented the Incident/Accident Report is completed for all unexplained bruises or abrasions, all accidents, or incidents where there is injury or the potential to result in injury, allegations of theft and abuse registered by residents, visitors, or other, and resident-to-resident altercations. Procedure: An ‘incident' is defined as any happening, not consistent with the routine operation of the facility, that does not result in bodily or property damage. Physical or mental mistreatment of a resident is considered an incident whether or not actual injury has occurred. An ‘accident' is defined as any happening, not consistent with the routine operation of the facility that results in bodily injury other than abuse. An incident/accident report will be completed for: 1. All serious accidents or incident of residents. 2. All injuries of staff, families, and visitors. 3. All unusual occurrences. 4. All situations requiring the emergency services of a hospital, the police, fire department, or coroner. 5. Any type of resident abuse. 6. All unexpected events that occur that cause actual or potential harm to a resident or employee. 7. Suicide or attempted suicide. 8. Leaving premises without authorization. 9. Any condition resulting from an accident requiring first aid, physician visit, or transfer to another health care facility. 1. An incident/accident report is to be completed by a RN or LPN and is to include a. Date and time of an incident/accident. b. Full written statement and possible cause of incident, physical assessment, injuries noted, vital signs, treatment rendered, and notification of appropriate parties. 2. An RN or LPN must notify the following if an actual injury occurs: a. Physician b. Legal representative or interested family member within 24 hours.
Jul 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure wheelchairs were clean for 1 of 5 residents (R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure wheelchairs were clean for 1 of 5 residents (R2), reviewed for safe/clean/comfortable/homelike environment in the sample of 5.Findings include:On 7/1/25 at 9:00 AM, R2 was observed in her wheelchair, in the dining room. The wheelchair had dried debris on the edges of the seat, wheels, and frame.On 7/1/25 at 12:45 PM, R2 stated the facility staff is to clean her wheelchair once a month, but she isn't sure if they do it.R2's Minimum Data Set, dated [DATE], documents R2 has a BIMS (Brief Interview of Mental Status) score of 14, indicating R2 is cognitively intact.On 7/1/25 at 4:00 PM, V1, Administrator, stated he will make sure R2's wheelchair is cleaned. The Cleaning & Sanitizing - Wheelchairs and Other Medical Equipment, dated 11/20/12, documents the following: Medical equipment/devices will be cleaned and sanitized weekly or more often if needed, when used by the same resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure fall interventions were in place in 1 of 4 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure fall interventions were in place in 1 of 4 residents (R3), reviewed for falls in the sample of 5.Findings Include: R3's Face Sheet, undated, documents R3 has the following diagnoses: Dementia, History of Falling, and Chronic Kidney Disease.R3's Minimum Data Set, dated [DATE], documents R3 has moderate cognitive impairment, utilizes a wheelchair for mobility, and is dependent upon staff for chair/bed transfers. R3's Care Plan, dated 10/5/23, documents R3 is at risk for falls with the following interventions: Tilt Broda (reclining wheelchair) back in a reclining position when she is up and is not eating, keep furniture in locked position, and placement of a reminder sign to lock the Broda chair brakes when resident is sitting at the table due to resident pushing herself away from the table and is unbalanced and will lean forward causing unbalanced trunk movements.On 7/1/25 at 1:10 PM, R3's reclining wheelchair was observed with brakes to all four wheels and a sign on it documenting to make sure the brakes were locked and the chair was tilted backwards when R3 was in it. On 7/1/25 at 1:00 PM, V12, R3's family, stated the problems in the facility are ongoing. V12 stated R3 had a fall recently and had to go the ER/emergency room, she didn't have to get any stitches or have any bleeds. V12 stated when R3 is up in her chair, she is to have her wheelchair locked and she is to be leaned back. V12 stated R3 fell in the dining area, and she feels that staff didn't have her wheelchair locked or leaned back. V12 stated R3 used the table pushing herself backwards and fell out of her chair and smacked her head. V12 stated this was never confirmed or denied by the facility but she has requested the nurses report. V12 stated she doesn't believe there is enough oversight in the dining room, it is just dining staff and not enough CNAs (Certified Nursing Assistants) or nurses supervising. V12 stated R3 has fallen a few times, that is why she has signs all over her room reminding them to lock her wheelchair and tilt it backwards. R3's Progress Note, dated 6/24/25 at 10:23 AM, documents the nurse was called to the dining room by the activity aide. Resident was observed lying on the floor on her right side. Head laceration to the forehead. Complaints of pain to the head and right hip. Full mechanical lift sling lying on the floor with her. One wheel locked on the wheelchair. Resident transferred to local emergency room for further evaluation.R3's Progress Note, dated 6/23/25 at 10:53 AM, documents the interdisciplinary team met regarding recent fall. Resident was in the dining room when she pushed herself away from the table and fell. Resident unable to state what happened. Root cause: pushed self away from the table. Intervention: send to emergency room for evaluation and treatment. R3's Progress Note, dated 6/24/25 at 10:18 AM, documents the interdisciplinary team met regarding recent fall. Resident returned from the hospital with no major injury. Hematoma to the right forehead. Intervention: monitor bruising to forehead, add non-skid material to wheelchair and schedule acetaminophen for pain control. On 7/1/25 at 4:00 PM, V1, Administrator, stated he is aware of V12's concerns with R3's fall and has spoken with her about this. The Fall Prevention Program policy, dated 11/20/12, documents the purpose of the policy is to assure the safety of all residents in the facility when possible. The program will include measures which determine the individual needs of each resident by assessing the risk of falls and implementation of appropriate interventions to provide necessary supervision and assistive devices are utilized as necessary.
May 2025 4 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review the facility failed to monitor a resident's enteral nutrition needs, monitor ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review the facility failed to monitor a resident's enteral nutrition needs, monitor a resident's weight, identify severe weight loss of a resident, provide needed interventions to prevent further weight loss, and re-assess a resident's nutritional needs when the resident was not tolerating enteral nutrition for 1 (R11) of 3 residents reviewed for enteral nutrition. This failure resulted in R6 experiencing a 11.98% weight loss in 6 weeks of being admitted to the facility. Findings Include: R11's clinical census sheet, print date of 5/13/25, documented R11 was admitted to the facility on [DATE]. R11's medical diagnosis form, print date of 5/12/25, documented R11 has diagnoses including laceration of esophagus, history of anaphylaxis, gastrostomy status, hypertension, depression, anxiety, and anemia. R11's MDS (Minimum Data Set), dated 4/9/25, documented R11 is cognitively intact and dependent on staff for all ADLS (activities of daily living). R11's weights and vitals document, print date of 5/12/25, documented R11 was weighed 2 times between admission date of 4/2/25 through 5/8/25. R11's documented weights are 206.9 pounds on 4/2/25 and the next recorded weight is 182.1 pounds on 5/8/25. R11's gastroenterology progress note, dated 3/12/25, documented R11 presented to local hospital with concerns for angioedema (anaphylactic reaction) thought to be related to shellfish and found to have pneumothorax. Patient was intubated in the ED (Emergency Department) after multiple failed attempts in the field, ICU (Intensive Care Unit) concerned for possible traumatic esophageal perforation. CT (computed tomography) scan reveals diffuse accumulation of contrast in the right chest cavity believed to be caused from mid esophageal perforation. Underwent EGD (esophagogastroduodenoscopy) on 3/3/25 which confirmed diagnosis. Then underwent thoracotomy with decertification, repair of esophagus, and intersection of PEG (percutaneous endoscopic) tube on 3/11/25. R11's progress note, dated 4/2/25 at 1:40 PM, documented (local hospital) nurse called with report. Resident is an [AGE] year-old female. Resident had an allergic reaction to shrimp. It continues, IV (intravenous) ABT (antibiotic) for pneumonia. Resident is alert and oriented x4. NPO (nothing by mouth) G-tube with tube feeding 5x/times day. R11's provider progress note, dated 4/4/25, documented dietician to eval and treat free water flushes and tube feeds. R11's progress note, dated 4/5/25 at 12:44 PM, documented resident nauseated and declined feeding at this time. R11's progress note, dated 4/5/25 at 6:54 PM, documented enteral feed order, resident refused due to being nauseated and dizzy. R11's progress note, dated 4/6/25 at 5:46 AM, documented resident expressed clear refusal to receive morning G-tube medications, stating I don't want anything through my tube right now. Reported feeling extremely dizzy and nauseated since yesterday. No emesis or pain reported. Resident requested transfer via ambulance to local ER (Emergency Room) for further evaluation. Resident insisted on the need for a higher level of medical care. Notified POA (Power of Attorney) and charge nurse. EMS (emergency medical services) initiated, transported via gurney to local hospital at 0430 per wishes. R11's local emergency room progress notes, dated 4/6/25, documented reason for visit: vomiting, diagnoses: low sodium levels, dizziness, nausea and vomiting, medications given Antivert (for vertigo), Zofran (for nausea), and sodium chloride 0.9% (for low sodium). R11's progress note, dated 4/8/25 at 1:33 PM, documented resident complained to writer she is having loose stools after every tube feeding. Writer sent an email to the dietician to evaluate resident's tube feeding. R11's dietician recommendation, dated 4/8/25, documented recommend (enteral nutrition supplement) at 35 ml/hour continuous with water flushes every 4 hours to provide adequate nutrition. R11's progress note, dated 4/8/25 at 7:11 PM documented resident refused tube feeding due to having constant diarrhea. R11's progress note, dated 4/10/25 at 11:20 AM, documented resident refuses to have feeding through pump and would like to have feedings administered via bolus as previously ordered, will notify dietician as well. R11's progress note, dated 4/10/25 at 8:51 PM, documented resident states she doesn't want the feeding and would like to talk about other options. R11's progress note, dated 4/12/25 at 4:27 PM, authored by V25, R11's physician, documented patient states that she cannot tolerate tube feeding and frequently refuses continuous tube feedings she prefers boluses not only allows small amount of bolus. It continues, patient is NPO (nothing by mouth) and is getting tube feeding through G-tube not able to tolerate G-tube feeding well. Will ask dietician to see patient continue with fiber to prevent diarrhea, advised patient to do tube feeding as much as possible. R11's progress note, dated 4/12/25 at 8:29 PM, documented resident refused tube feeding. R11's progress note, dated 4/12/25 at 9:16 PM, documented resident refused her feeding this shift, stated it gives her diarrhea. Doctor (V25) aware. R11's physician progress note, dated 4/15/25 at 2:28 PM, documented patient is NPO (nothing by mouth) and is getting tube feeding through G-tube not able to tolerate G-tube feeding well. Will ask dietician to see patient, continue with fiber to prevent diarrhea, advised patient to do tube feeding as much as possible. C-diff (clostridium difficile) negative. R11's progress note, dated 4/16/25 at 10:09 AM, documented continues tube feeding at 35ml/hour, requests bolus feedings. R11's progress note, dated 4/17/25 at 2:27 PM, documented nurse practitioner in facility to visit resident. Dietician to eval for possible different tube feeding as this once causes her significant diarrhea. R11's provider progress note, dated 4/17/25, documented dietician to eval for possible different tube feeding as this one causes her significant diarrhea. R11's progress note, dated 4/17/25 at 9:28 PM, documented resident refused tube feeding this shift. Resident educated on the importance of her ordered feedings as well as the impact not receiving these feeding can have on her overall health. Resident is aware and acknowledges understanding. MD (Medical Doctor) and NP (Nurse Practitioner) are aware of this as well. Plan of care continues. R11's progress note, dated 4/18/24 at 10:42 PM, documented resident's feeding refused this shift. Resident expressed concerns to writer regarding her feeding order. Resident is currently NPO and has an order for (enteral nutrition) via g-tube however she has expressed to MD and NP (Nurse Practitioner) that the (enteral nutrition brand) gives her diarrhea and she would like order changed to a new type of feeding. As of now dietitian has been contacted and resident is awaiting word from dietitian about this matter. She states to writer that this has gone on for too long and she feels that her concerns are not being taken seriously by her MD at this time. She is asking to be seen by a new doctor. Writer explained that she will make managers aware of this. R11's progress note, dated 4/19/25 at 4:56 AM, documented resident continued to have an order for continuous tube feeding at 35ml/hour 24 hours a day. It continues, resident chose to take 60ml of (nutritional supplement) at this time, she stated that the (nutritional supplement) gives her severe diarrhea and wants to ease into talking the (enteral nutrition brand) feeding supplement. R11's progress note, dated 4/22/25 at 4:56 PM, documented received email from dietician regarding feeds. Continue (enteral nutrition brand), however, instead of being ran at 35 ml/hr she is requesting 45 ml/hr. Nursing staff as well as resident made aware; all agreeable to plan. R11's progress notes by V24, Registered Dietitian, dated 4/23/25 at 12:33 PM, documented current weight 206.9, diet: NPO, (enteral nutrition brand) at 45ml/hr x 24 hours. It continues, resident admitted [DATE], NPO with TF's (tube feeding) for nutritional support. TF's meeting low end of calorie needs. Unable to assess weight history as resident was recently admitted . Resident previously on (enteral nutrition supplement) however not tolerating it. Staff states resident tolerates (enteral nutrition brand). No pressure injuries, skin is intact. Plan: Recommend continuing current TF regimen. Will continue to monitor TF tolerance and weight changes. RD is available for consult PRN (as needed). R11's physician progress note authored by V26, thoracic surgeon, dated 4/24/25, documented patient may now start a full liquid diet. All further diet recommendations will come from (local) GI (gastrointestinal) clinic. R11's physician progress note authored by V25, dated 4/26/25 at 3:55 PM, documented based on last esophagogram there was not leak, started on CLD (clear liquid diet), does not do tube feeding any more, continue protein supplement and monitor weight. R11's provider progress note, dated 4/30/25, documented dietician eval as patient on liquid diet until 5/20/25. On 5/12/25 at 9:27 AM R11 stated she is no longer receiving nutrition through her g-tube and she is now on clear liquids with a protein supplement. R11 stated when she was first admitted she could not tolerate the feeding and feels the lactose was upsetting her stomach resulting in her to experience nausea and diarrhea. R11 stated she has lost over 30 pounds since she was admitted to the facility. On 5/12/25 at 9:38 AM V7 LPN stated R11 is receiving her medications and a protein supplement through her g-tube. V7 stated R11 started refusing her g-tube feeding because it caused her to have diarrhea, so the doctor put her on clear liquids and the protein supplement until she follows up with her surgeon. On 5/12/25 at 2:42 PM V7 LPN stated R11 could not tolerate the supplement, so the NP was notified and discontinued the supplement on 5/6/25 and started her on a protein supplement twice a day. V7 presented the protein supplement to surveyor and stated R11 gets 30ml of this twice a day. The supplement bottle documented 1 - 30ml dose of the protein supplement consists of 100 calories, 15 grams of protein, and 0 fat. On 5/12/25 at 2:46 PM V23 Unit Manager stated it is the facility policy to weigh residents every week for the first 4 weeks of admission, (R11) did get missed, we have no weights for her between 4/2/25 to 5/8/25. V23 then stated there is no documentation that the RD was notified of R11's weight loss nor was RD notified of (brand name) supplement being dcd. On 5/12/25 at 2:52 PM V24, Registered Dietitian, stated there was a miscommunication with the facility staff and her, that the facility was messaging her through a system that she does not have access to, and the facility nurses did not realize she was not receiving the messages. V24 stated she was not aware R11's (brand name) supplement was discontinued, was not notified of R11's 24.8-pound weight loss since admission to the facility until 5/8/25 and was not aware nor notified R11 had been placed on a liquid diet. V24 stated she recommended V24 be started on a fortified juice on 5/8/25 after she learned of her weight loss. V24 then stated, I also recommended they increase the (liquid protein supplement) from BID (twice a day) to TID (three times a day) on 5/9/25, and I see they have not increased it yet. On 5/13/25 at 9:55 AM R11 stated no facility staff including the Registered Dietitian have talked with her about her diet, that all she is receiving is a bowl of broth three times a day at meals. R11 stated she went over a month here at the facility without being weighed, she asked them to weigh her recently, and the has lost about 30 pounds. R11 stated she has not received any speech therapy since she was admitted to the facility. On 5/13/25 at 10:18 AM V25, R11's Medical Doctor, stated R11 had a perforated esophagus, it was repaired then developed a leak, she developed more complications including pneumonia, then inserted g-tube, she was receiving bolus feedings 6 times a day in the beginning of her stay. R11 refused the tube feeding because she said it was causing her to have diarrhea. Stated he personally had conversations with her regarding her weight and need for tube feeding, she was then put on clear liquid diet. Stated he was notified of her weight loss and made referrals to RD. On 5/13/25 at 2:55 PM V3, Regional Nurse, provided an email, dated 4/24/25 at 1:52 PM documenting the facility RD, V24, was notified of R11's new order to change her diet from NPO to clear liquid. V24 replied Thanks for the update on 4/24/25 at 2:07 PM. V3 stated the facility does not have any documentation from the RD, V24, regarding R11's diet change to clear liquid from enteral nutrition on 4/24/25 and she would have expected V24 to complete a new nutritional assessment. V3 stated the facility does not have any weekly weights documented for R11 between her documented weight of 206.9 on 4/2/25 and the next documented weight of 182.1 on 5/8/25. V3 stated R11 should have been weighed every week and V24 RD should have been monitoring R11's nutritional status. Surveyor requested a nutritional calculation of R11's daily caloric and protein needs and V3 stated the facility does not have anything documented. On 5/14/25 at 10:55 AM V3, Regional Nurse, stated the facility does not have any Registered Dietitian documentation for R11's daily nutritional needs other than the 3 dietitian recommendation notes dated 4/7/25, 4/8/25, and 4/22/25. V3 agreed that these 3 documents do not calculate R11's calorie, protein, and nutrient needs based on R11's current health condition. V3 stated the facility does not have any documentation showing the facility RD V24 received and responded to V25's referrals to RD on R11. On 5/14/25 at 12:02 PM V3, Regional Nurse, stated V26, R11's thoracic surgeon, is who ordered R11's clear liquid diet and she has a call out to his office for those progress notes. V3 stated she has no documentation showing the facility RD was notified and intervened of R11's ongoing enteral nutrition intolerance, weight loss, nor of R11 being placed on a liquid diet. V3 then provided surveyor with the progress note by V26 from R11's consultation with him on 4/24/25 and surveyor noted the order documented full liquid diet not clear liquid diet as the facility documented on R11's EMR physician orders. V26 also documented all further diet recommendations will come from (local) GI clinic. On 5/14/25 at 1:42 PM V3, Regional Nurse, agreed V26's order documented liquid diet on 4/24/25 and that the facility put R11 on a clear liquid diet rather than a full liquid. V3 stated there is a difference between those two diets and the facility will call for verification. Surveyor asked if V26 or R11's GI specialists were notified of R11 starting back on the continuous tube feeding yesterday, 5/13/25, and V3 stated there is no documentation noting this but R11's primary physician is aware of R11 being back on the continuous tube feeding. On 5/14/25 at 2:05 PM V7 LPN stated R11 was started back on her continuous tube feeding yesterday. Surveyor asked what physician gave the order and V7 replied you will have to ask the unit manager, V23, because she got the order. On 5/14/25 at 2:07 PM V23, Unit Manager, stated she received the order from the facility's RD, V24, yesterday for R11 to start the continuous tube feeding again. Surveyor asked if R11's primary physician, surgeon, or GI specialist approved that order and V23 stated she has no documentation showing they were notified or approved of the order. On 5/14/25 at 2:10 PM R11 stated she was started back on the continuous tube feeding yesterday, she does not know if a doctor approved it, the nurse just came in and said I was starting back on it. R11 stated the only issue she has had since it was restarted was one loose stool this morning, but the tube feeding has been shut off since 8 AM and not restarted. Surveyor observed the bottle of (enteral nutrition brand) hanging in R11's room, the bottle was labeled as being started on 5/13/25 at 12:30 PM, rate of 35ml/hr, observed 600ml remaining in bottle, not connected, and not running. Surveyor asked R11 if V26 (R11's thoracic surgeon) ordered a clear liquid diet or a liquid diet when she saw him on 4/24/25 and R11 replied I assumed it was clear liquid. On 5/14/25 at 2:17 PM V24, Registered Dietitian, stated she recommended R11 be started back on her continuous tube feeding yesterday, 5/13/25. Surveyor asked if she was aware R11's thoracic surgeon recommended R11 be on a liquid diet when she saw him on 4/24/25 and that all further dietary recommendations needed to come from (local) GI (gastrointestinal) specialist and V24 replied she was not aware of that and does not know if a physician approved for R11 to go back on full enteral nutrition. Surveyor then asked V24 if there is a difference between a full liquid diet (as noted by V26) and a clear liquid diet. V24 replied yes, and that a liquid diet would provide more nutrients and calories than a clear liquid diet. Surveyor asked if V24 was aware V26 ordered a liquid diet for R11 and not a clear liquid diet on 4/24/25 and V24 replied she was not aware. The facility's Significant Weight Gain or Loss Policy, dated 2/2024, documented Purpose: to ensure that insidious/significant weight gain or loss will be identified so that nutritional needs can be evaluated, and appropriate intervention provided. Guidelines: 1. Dietary/Nursing team will obtain weights from nursing, 2. Dietician/Nursing will determine significant weight changes: a. Gain or loss of 5% in the last month, b. Gain or loss of 7.5% in the last three months, c. Gain or loss of 10% in the last six months. 3. Dietician will review these clients and document the change. 4. If recommendations are indicated will be communicated to nursing to notify the provider of the significant weight changes and recommendation. The facility's Dietitian Referrals and Recommendations policy, dated 2/2024, documented Purpose: To ensure high risk resident's nutritional needs/goals are met or maintained within acceptable parameter for resident. Responsibility: Dietitian/Licensed Nursing/Dietary Manager. Guidelines: Director of Nursing or designee will determine high risk residents and send referral to Dietitian. Dietitian will complete referrals in a timely manner. Dietitian will complete a nutritional assessment and document in the resident's EMR. Dietitian recommendations will be communicated to the medical provider on a timely basis to provide appropriate intervention if necessary. It continues, Dietitian will complete nutritional assessments on residents according to annual MDS or significant changes. Dietitian will complete assessment on all referrals and document in resident's EMR. High risk criteria examples but not limited to unintentional weight loss of more than 5% in one month, more than 7.5% in three months, and more than 10% in six months, and enteral feeding dependent residents.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop a baseline care plan within the first 48 hours of admission...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop a baseline care plan within the first 48 hours of admission to the facility and failed to provide the baseline care plan to the resident within 48 hours of admission for 1 of 4 residents (R11) reviewed for baseline care plans in the sample of 16. Findings Include: R11's clinical census sheet, print date of 5/13/25, documented R11 was admitted to the facility on [DATE]. R11's medical diagnosis form, print date of 5/12/25, documented R11 has diagnoses including laceration of esophagus, history of anaphylaxis, gastrostomy status, hypertension, depression, anxiety, and anemia. R11's [NAME] Data Set/MDS, dated [DATE], documented R11 is cognitively intact and dependent on staff for all ADLS (activities of daily living). On 5/12/25 at 12:56 PM R11 stated no facility staff have discussed her care plan with her, she has not received a copy of it, and she has not been invited to a care plan meeting. R11's progress note, dated 4/25/25, documented baseline care plan has been completed. Resident/POA (Power of Attorney) have received a copy. On 5/14/25 at 12:00 PM V3, Regional Nurse, stated the facility Social Service department is supposed to give residents a copy of their baseline care plan within 48 hours of admission to the facility. V3 confirmed that R11's progress note dated 4/25/25 documented R11 was given her baseline care plan on 4/25/25, 23 days after admission. The facility's Baseline Care Plan policy, dated 11/2012, documented Purpose: to develop a baseline care plan within 48 hours of admission to direct the care team while a comprehensive care plan is developed that incorporates the resident's goals, preferences, and services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Guidelines: Upon admission, the admitting nurse will initiate the development of the baseline care plan as part of the admission assessment. The baseline care plan will continue to be developed by the interdisciplinary team and be completed within 48 hours of admission. It continues, the resident and/or their representative shall receive a summary of the baseline care plan prior to completion of the comprehensive care plan that includes: the initial goals of the resident, a summary of the resident's medications and dietary instructions, any services and treatments to be administered by the facility and personnel acting on behalf of the facility, any updated information based on the details of the comprehensive care plan, as necessary. As a best practice, the interdisciplinary team should attempt to schedule an initial meeting with the resident and/or resident representative within 5 days of admission to review the baseline plan of care and make updates or revisions as indicated based on feedback and input of the resident and/or representative prior to the development of the comprehensive care plan.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who require assistance receive a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who require assistance receive a shower or bath for 3 of 4 residents (R2, R11, R14) reviewed for Activities of Daily Living assistance in the sample of 16. This failure has the potential to affect all 126 residents residing at the facility. Findings Include: 1.R2's diagnosis sheet, print date of 5/12/25, documented R2 has diagnoses including acute hematogenous osteomyelitis of left ankle and foot, type 2 diabetes mellitus, chronic kidney disease, hypertension, and heart disease. R2's MDS (Minimum Data Set), dated 4/18/25, documented R2 is cognitively intact and requires partial to moderate assistance with transfers to and from wheelchair. R2's care plan, undated, documented R2 has an ADL (activities of daily living) self-care performance deficit related to generalized weakness and requires assistance with all ADLS including bathing and toileting. On 5/13/25 at 10:12 AM R2 stated she has not been receiving showers on a regular basis since she was admitted to the facility on [DATE]. R2 stated she would like to get at least 2 showers per week, but she has only received 1 a week and sometimes none. R2 stated the facility does not have enough CNA'S (Certified Nurse Assistants) to get everything done. R2's CNA Skin Attention Forms documented R2 received showers on 4/17/25, 4/24/25, and 5/1/25. R2's Skin Attention Form, dated 5/8/25, documented R2 refused her shower. On 5/13/25 at 10:14 AM R2 stated she refused the shower on 5/8/25 because the CNA offered it to her late in the evening and that she was supposed to get a shower the following day on 5/9/25 but no staff ever came to give her one. 2. R11's medical diagnosis form, print date of 5/12/25, documented R11 has diagnoses including laceration of esophagus, history of anaphylaxis, gastrostomy status, hypertension, depression, anxiety, and anemia. R11's MDS, dated [DATE], documented R11 is cognitively intact and dependent on staff for all ADLS. On 5/12/25 at 9:27 AM R11 stated she has not received a shower in over 2 weeks, and she is used to taking a shower every day when she is at home. On 5/12/25 at 2:15 PM surveyor requested R11's shower record documentation from 4/1/25 to 5/12/25 and R11's last documented shower was on 4/29/25. 3.R14's census sheet, print date of 5/13/25, documented R14 was admitted to the facility on [DATE]. R14's medical diagnosis sheet, print date of 5/13/25, documented R14 has diagnoses including acute kidney failure, hypertension, hyperlipidemia, type 2 diabetes mellitus, heart failure, anemia, and lymphedema. R14's MDS, dated [DATE], documented R14 is cognitively intact and requires partial to moderate assistance with ADLS including showers. On 5/12/25 at 10:10 AM R14 stated he has had 2 showers in 3 weeks and then stated, I just take what I can get. On 5/12/25 the facility provided R14's shower documentation and it documented R14 has only received 1 shower since admission. R14's shower was documented on 5/8/25 on the facility CNA skin attention form. On 5/13/25 at 10:30 V1, Administrator, confirmed the facility only has documentation of R14 receiving 1 shower between the admission date of 4/24/25 through 5/13/25. On 5/7/25 at 10:45 AM V13 CNA stated we don't really have enough staff, it has been overwhelming, residents and their families are complaining a lot about not having enough help, we don't always have time to give all the residents showers as assigned. On 5/12/25 at 9:40 AM V21 CNA stated, I don't know how I am supposed to work the split hall nor have time to do showers. On 5/13/25 at 10:31 AM V1, Administrator, stated the facility policy says residents should receive a shower or bath no less than once a week. Surveyor requested additional shower documentation for R2, R11, and R14. V1 replied I gave you what we have the shower documentation. On 5/13/25 at 2:15 PM V11, day shift CNA stated she was unable to complete her assigned showers today as she did not have time with all the other job duties she had to complete for the residents. On 5/13/25 at 2:52 PM V3, Regional Nurse, stated resident showers are only documented on the CNA skin impairment forms. The facility's Bathing - Shower and Tub Bath policy, dated 10/2024, documented Purpose: To ensure resident's cleanliness to maintain proper hygiene and dignity. Guidelines: A shower, tub bath or bed/sponge bath will be offered according to resident's preference, no less than once per week or according to the resident's preferred frequency and as needed or requested.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide enough nursing staff to adequately meet the ne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide enough nursing staff to adequately meet the needs for 4 of 4 (R2, R4, R7, and R11) residents reviewed for staffing in the sample of 16. These failures have the potential to affect all residents residing at the facility. Findings Include: 1.R2's diagnosis sheet, print date of 5/12/25, documented R2 has diagnoses including acute hematogenous osteomyelitis of left ankle and foot, type 2 diabetes mellitus, chronic kidney disease, hypertension, and heart disease. R2's MDS (Minimum Data Set), dated 4/18/25, documented R2 is cognitively intact and requires partial to moderate assistance with transfers to and from wheelchair. R2's care plan, undated, documented R2 has an ADL (activities of daily living) self-care performance deficit related to generalized weakness and requires assistance with all ADLS including bathing and toileting. On 5/7/25 at 9:15 AM V6, (husband of R2), step out of R2's room with a full bag of soiled laundry in a yellow isolation bag and placed the bag on the floor outside of R2's room. V6 then stated to V5, CNA, this is the 3rd day I have asked for this dirty laundry to be removed from my wife's room, I am tired of asking. Surveyor then interviewed R2 and V6. V6 stated oh my god they are very short staffed, (R2) called me at home one day because she couldn't get any employees to answer her call light, so I got ready and came to the facility, she waited 40 minutes to get help. R2 stated her initial stay at the facility was very difficult because she could not transfer herself after being in ICU (Intensive Care Unit) for 21 days and had a partial foot amputation during the hospital stay so there was no way for her to transfer herself to the bathroom and she had to wait for an average of 20 to 30 minutes to get her call light answered. R2 stated she was told by her doctors to drink lots of water to improve her kidney function so she was which resulted in her needing to go to the restroom frequently and she would have to wait for extended periods of time to get assistance. V6 stated R2 quit calling for assistance and now she just takes herself to the bathroom. V6 stated we have talked to the DON, (Director of Nursing), 3 times about it taking so long to get her call light answered. I am glad you are here because I was planning on calling state about the lack of staff, now I don't have to. On 5/13/25 at 10:12 AM R2 stated she has not been receiving showers on a regular basis since she was admitted to the facility on [DATE]. R2 stated she would like to get at least 2 showers per week, but she has only received 1 a week and sometimes none. R2 stated the facility does not have enough CNAs to get everything done. R2's CNA Skin Attention Forms documented R2 received showers on 4/17/25, 4/24/25, and 5/1/25. R2's Skin Attention Form, dated 5/8/25, documented R2 refused her shower. On 5/13/25 at 10:14 AM R2 stated she refused the shower on 5/8/25 because the CNA offered it to her late in the evening and that she was supposed to get a shower the following day on 5/9/25 but no staff ever came to give her one. 2.R7's diagnosis sheet, print date of 5/7/25, documented R7 has diagnoses including recent left artificial shoulder joint replacement, fibromyalgia, hypothyroidism, sleep apnea, atrial fibrillation, morbid obesity, hypertension, depression, anxiety disorder, and spinal stenosis. R7's MDS (Minimum Data Set), dated 5/6/25, documented R7 is cognitively intact and is dependent on staff for her toileting needs. R7's care plan, undated, documented R10 has an ADL (activities of daily living) deficit related to left shoulder replacement. On 5/7/25 at 10:28 AM R7 stated it takes a while to get my call light answered, sometimes 15-30 minutes, I wet the bed once because they didn't come in time to put me on the bedpan. They are so understaffed. On 5/7/25 Surveyor observed R7's call light on from 12:04 PM until it was answered by V16, transportation CNA (Certified Nurse Assistant), at 12:32 PM. The daily nursing department schedule dated 5/7/25 documented 1 nurse (V10) and 1 CNA (V9) CNA were assigned to R7's unit (300) on the day shift. V10 and V9 were not observed on the 300 unit during this observation. On 5/7/25 at 12:35 PM V9 CNA (assigned to 300 unit) stated she passes the 4 room trays on the 300 unit and then she goes to the dining room. V9 stated she does not know how she is supposed to pass trays in the dining room and answer call lights on the 300 unit. V9 stated no specific staff are assigned to answer hall lights while the CNAs are in the dining room including on 300 unit where she is the only CNA. On 5/7/25 at 12:43 PM V16, transportation CNA, stated she answered R7's call light and that she took R7 off the bed pan. On 5/8/25 at 7:45 AM R7 stated she was left on the bedpan for over 20 minutes yesterday afternoon because her call light was not getting answered. R7 stated it was not comfortable being on the bed pan for so long. 3.R4's diagnoses sheet, print date of 5/8/25, documented R4 has diagnoses including multiple sclerosis, quadriplegia, depression, osteoporosis, hypertension, and urgency of urination. R4's MDS, dated [DATE], documented R4 is cognitively intact. R4's care plan, undated, documented R4 needs total care with ADLS, is totally dependent on staff for bed mobility, dressing, eating, personal hygiene, transfers with assistance of 2 via a full body mechanical lift, and is incontinent of both bowel and bladder. On 5/7/25 at 9:52 AM R4 stated the facility does not have enough staff, the average length of time to get her call light answered is 30 minutes, it is especially bad in the evenings, and the staff rush in and out because they are so short staffed. On 5/8/25 R4's call light on at 7:26 AM and it was answered at 7:38 AM. On 5/8/25 at 2:40 PM R4 stated I cannot move anything, so it takes about 45 minutes to complete all my tasks when getting up and going to bed. There have been times when it has taken 2 hours to get my call light answered, it was at shift change from days to evenings. There have been days when 1 CNA had to transfer me in the lift because she didn't have any help. I have lived here for about 2 years and have always been on the 300 unit, we had 2 CNAs on this unit until the last month and then the company cut the second one. My quality of care has declined, it has caused me more anxiety from having to wait longer for help, I am totally dependent since I can't move anything. I have been desperate a few times because no staff answered my call light, so I asked my (hands free smart speaker) to call the front desk and my husband to get help. The CNA must cut corners now since there is only one, I could tell my CNA was stressed yesterday because she said oh, I have all these call lights on so I felt like I asked for too many tasks and I needed to cut out some tasks so she could get out and help the other residents. We need 2 CNAs on this unit, I feel bad because I take so much time to get ready for the day and bedtime. 4. R11's medical diagnosis form, print date of 5/12/25, documented R11 has diagnoses including laceration of esophagus, history of anaphylaxis, gastrostomy status, hypertension, depression, anxiety, and anemia. R11's MDS, dated [DATE], documented R11 is cognitively intact and dependent on staff for all ADLS. On 5/12/25 at 9:27 AM R11 stated the facility is short staffed and they are not providing her and the other patients the services they need. R11 stated she was ready to get out of bed and dressed at 7:30 this morning but was unable to get any staff to help her dress until 9:15 AM. R11 stated last Thursday, 5/8/25, she was left on the bedpan for over 2 hours, her call light was on, and no one would answer it. R11 stated I was scared because no one would come, my left does not work, so I was trying to figure out how to get myself out of the bed without with out help since no one was coming. R11 stated she has not had a shower in over 2 weeks. On 5/12/25 at 12:56 PM R11 stated she needs to go to the rest room, but she doesn't want to push her call light during lunch because she has to use the sit to stand to transfer onto the toilet and she is afraid she will get left in the bathroom for a long time because the facility does not have enough CNAs. On 5/12/25 at 2:15 PM surveyor requested R11's shower record documentation from 4/1/25 to 5/12/25 and R11's last documented shower was on 4/29/25. On 5/7/25 at 9:12 AM V5 CNA stated the facility is very short staffed, they do not have enough CNAs, and the family members of the residents are complaining. On 5/7/25 at 9:27 AM V7 LPN stated that the new company who recently bought this facility cut staff and now the facility does not have enough CNAs. V7 stated the residents are not getting the care they need since the new owner cut staff, residents are having skin issues, and they are especially not getting the care they need on the night shift. On 5/7/25 at 10:02 AM V10 LPN stated the new company who took over the facility cut staff including nurses and CNAs. V10 stated for several weeks there was just 1 nurse assigned to the 300 and 400 units. V10 stated they are still only allowed to have 1 CNA on the 300 unit and 1 CNA is not enough. V10 stated the floor staff have informed management that the 300-unit CNA does not have any CNAs to cover that unit when they go on break if the nurse is unable to and that management stated the 300-unit CNA has to find a CNA to cover their break, so they have to go searching for help when they go to break or lunch. V10 stated residents and family members have been upset about the lack of staff, resident falls have increased, and nursing staff have quit since the new owner took over and started cutting staff. On 5/7/25 at 10:22 AM V11 CNA stated she was normally routinely scheduled on the 300 unit, but she recently requested a break from the 300 unit because they just assign 1 CNA to that unit and there is too much to do for 1 CNA. V11 stated there are usually about 15 residents on the 300 unit, R4 is a quadriplegic, and it takes 45 minutes to get her ready, then you have to search for someone to assist with R4's transfer because she requires a mechanical lift. V11 stated it was really bad when the company cut a nurse, and the 300-unit nurse had to cover 400 also. V11 stated it is scary working by yourself on the 300 unit. On 5/7/25 at 10:45 AM V13 CNA stated, we don't really have enough staff, it has been overwhelming, residents and their families are complaining a lot about not having enough help, and we don't always have time to give all the residents showers as assigned. On 5/7/25 at 10:52 AM V14 LPN stated she has worked at the facility for the last 7 years and she recently stepped down from the wound care nurse position because the new owner of the facility cut staff and wanted her to work the floor in addition to being the wound care nurse. V14 stated CNAs and residents are complaining about the staff cuts, and resident pressure ulcers have increased. On 5/7/25 at 12:02 PM V15 LPN stated she has worked at the facility for the past 20 years, the new company cut nurse and CNAs, and there has been an increase in resident complaints due to the lack of staff. On 5/7/25 at 12:35 PM V9 CNA stated she passes the room trays on the 300 unit and then she has to go to the dining room to pass trays and assist the residents. V9 stated she does not know how she is supposed to pass trays in the dining room and also answer call lights on the 300 unit. V9 stated no specific staff are assigned to answer hall lights while the CNAs are in the dining room. On 5/7/25 at 1:52 PM surveyor informed V2 DON (Director of Nursing) of the observation of R7's call light being on from 12:04 PM until 12:32 PM and V2 stated that is not an acceptable call light response time. On 5/13/25 at 12:40 PM V3, Regional Nurse, stated the facility follows CMS (Centers for Medicare and Medicaid Services) guidelines and does not have a staffing policy.
May 2025 7 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.R9's Care Plan, dated 10/23/2024, documents that R9 has the potential for alteration in skin condition r/t (related to) impair...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3.R9's Care Plan, dated 10/23/2024, documents that R9 has the potential for alteration in skin condition r/t (related to) impaired mobility/incontinence. It continues Goal: The Resident will not develop a skin injury through next review. Interventions: Administer medications as ordered and monitor for adverse effects. Administer Treatments as ordered. Weekly skin checks. It also documents the resident has the potential for pressure injury development r/t (related to) immobility / incontinence. It continues Administer medications as ordered and monitor for adverse effects. Administer treatments as ordered. R9s Minimum Data Set, dated [DATE], documents that R9 is cognitively intact, has 2 stage III pressure ulcers, and does not reject care. R9's Medication/Treatment Administration Record (MAR/TAR), dated January 2025, documents Cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply hydrocolloid 3 x (times) weekly, MWF (Monday, Wednesday, Friday), and PRN (as needed). every day shift every Mon, Wed, Fri for wound -Start Date 12/06/2024 0700 -D/C (discontinue) date 02/11/2025. There is no documentation on the TAR that R9's treatment was completed on 1/20, 1/27 and 1/29/2025. R9's Progress Notes, dated 2/11/2025 10:31 PM, documents Skin/Wound Note Text: Resident was seen on 2/10/25 by V24, Wound Nurse, for her wounds. She has a stage 3 on her coccyx with moderate serosanguinous drainage noted. It has 100% gran (granulation) tissue. Tx (treatment). of collagen and bordered gauze dressing daily and PRN (as needed). Prealbumin to be done by next visit. R9's Medication/ Treatment Administration Record, dated February 2025, documents Cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply hydrocolloid 3x weekly, MWF, and PRN. every day shift every Mon, Wed, Fri for wound -Start Date 12/06/2024 0700 -D/C Date 02/11/2025 2146. There is no documentation on the MAR/TAR that this treatment was completed on 2/5/25. R9's Medication/Treatment Administration Record, dated February 2025, cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply collagen and bordered gauze daily and PRN. every day shift for wound. -Start Date 02/12/2025 0700. There is no documentation R9 received this treatment on 2/19, 2/21, and 2/22/25. R9's Progress Note, dated 2/19/2025 at 8:36 PM, documents Skin/Wound Note Text: Resident was seen on 2/17/25 by (V24), Wound Nurse, for her wounds. She has a stage 3 on her coccyx with moderate serosanguinous drainage noted. It has 100% necrotic tissue. Tx. (treatment) of Santyl, calcium alginate and bordered gauze dressing daily and PRN. IDT, PCP, and resident updated. R9's Medication/Treatment Administration Record, dated February 2024, documents Santyl Ointment 250 UNIT/GM (Collagenase) Apply to coccyx topically everyday shift for wound Cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply Santyl, calcium alginate and bordered gauze daily and PRN. -Start Date 02/18/2025 0700 -D/C Date 02/23/2025 1802. There was no documentation that R9 received this treatment on 2/19 and 2/22 and 2/23/25. On 4/3/25 at 2:20PM, V4, (Regional Nurse Consultant), stated there have been changes since the change of ownership. V4 stated staffing is a problem, they have gotten 2-3 admissions, and management doesn't come out to help. V4 stated the wounds have gone downhill. V4 stated they have a full-time wound nurse, but she only does rounds with the wound doctor once a week, she doesn't do the wound care any other time, not even the pressure ulcers, which would help. V4 stated that with short staff this causes things to be missed. On 4/9/2025 at 4:05 PM V1, Administrator, stated that she would expect the nurses to sign off the medication/treatment record when the treatment is completed. The facility's Medication Administration policy, dated 5/2025, documents that Policy I. LEVEL OF RESPONSIBILITY: Licensed nurse (RN, LPN) may: a) prepare, b) administer, and c) record the administration of medications (prescription ointments are considered medicines) Medications shall always be prepared, administered, and recorded by the same licensed nurse or CMA. Documentation of medication administration is recorded on the Medication Administration Record (MAR.) or Treatment Record and includes the date, time, time, and initials of the licensed nurse or CMA who administered the medication. II. ADMINISTRATION OF MEDICATIONS: Medications must be administered in accordance with a physician's order, e.g., the right resident, right medication, right dosage, right route, and right time. The facility's Pressure Ulcer Prevention policy, dated 5/2025, documents that the purpose is to prevent and treat pressure sores/pressure injury. Based on interview and record review, the facility failed to assess and identify a residents impaired skin integrity, failed to document weekly skin assessments, and failed to follow physician orders for pressure ulcer treatment for 3 of 4 residents (R7, R9, R14) reviewed for pressure ulcers in a sample of 29. This failure resulted in R7 developing pressure ulcer that upon identification was classified as an unstageable/stage 4, required significant debridement on multiple occasion, osteomyelitis and 7-day hospital stay. The Immediate Jeopardy began on 2/27/25 when the facility failed to assess and treat a high-risk resident who was readmitted on [DATE] without any pressure injuries, resulting in R7 developing a facility acquired unstageable/stage 4 pressure ulcer that was identified on 02/27/25 on her ischial tuberosity with infection present. V6, Crisis Administrator, V32, Mobile Administrator, and V2, Director of Nurses was notified of the Immediate Jeopardy on 4/30/25 at 2:16 PM. The surveyor confirmed by record review and interview that the Immediate Jeopardy was removed on 5/2/2025 but remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. Findings include: 1.R7's Face sheet documents R7 was admitted on [DATE] with a readmission date of 4/7/25 with diagnoses of Type 2 Diabetes, other symptoms and signs involving cognitive function and awareness, hydronephrosis, enterococcus, pulmonary embolism, sacrococcygeal disorders, not elsewhere classified, and presence of urogenital implants. R7's Braden scale dated 9/20/2022 obtained during admission assessment, documented a score of 17 indicating R7 is at risk for developing pressure ulcer. R7's Minimum Data Set (MDS) dated [DATE] documented that R7 is moderately cognitively impaired, no pressure ulcer/injury on admission. The MDS further documents R7 is at risk of developing a pressure ulcer with skin treatments recommended including a pressure reducing device for chair and for bed. R7 is at risk for developing a pressure injury and had no pressure ulcers present. R7's MDS dated [DATE] documents R7 remains at risk for pressure injury but currently has no unhealed pressure wounds. R7's MDS dated [DATE] documented that R7 is severely cognitively impaired, dependent on staff for all activities of daily living (ADL)'s. The MDS documents R7 is incontinent of bladder and bowel and is at risk for pressure ulcers and has one stage 4 pressure ulcers. R7's MDS dated [DATE] documents R7 as moderately impaired cognition and dependent on staff for all ADL's, including turning and repositioning. The section regarding skin conditions documented yes to the question resident has pressure ulcer/injury, a scar over bony prominence, or non-removable dressing, unhealed pressure ulcer. R7's MDS dated [DATE] documents R7's cognition as (left blank), short-term memory ok, no behaviors or inattention, disorganized thinking or altered level of consciousness. R7's MDS further documents R7 is dependent on staff for ADL's, including turning and repositioning. R7's Social Service Note dated 3/6/25 documented R7 has clear speech, understands verbal content with severe impairment memory to recall after 5 minutes. R7's Care Plan dated 10/4/22 documented R7 has the potential for pressure injury development related occasional incontinence and decreased mobility. The goal is the resident will have intact skin, free of redness, blisters, or discoloration. Interventions include to apply skin barrier as needed, educate the resident and family on the causes of skin breakdown, educate the resident/family on the importance of change in position for prevention of pressure injuries, encourage appropriate hydration, encourage increased activity, if the resident refuses positioning, talk with the resident regarding the importance of positioning, maintain clean and dry skin, monitor nutritional status, and document/report changes in skin appearance and color. R7's care plan dated 12/11/2024 documents a potential for pressure injury development. The goal is that she will have intact skin and be free of open areas related to pressure. The interventions include air loss mattress with safety cover bolsters, air pressure redistribution, administer treatments as ordered, assist with position changes on rounds, barrier cream as directed, elevate/float heels while in bed, encourage to avoid lying or sitting on affected area, offer toileting assistance before and after meals, requires pressure relieving reduction devices on bed and chair. R7's Shower sheet dated 2/3/25 documented dry flaky skin but no wounds. R7's Shower sheet dated 2/9/25 documented no wounds. There is no other documentation in R7's Clinical records of R7's skin assessment. R7's progress notes dated 2/27/25 at 10:57 am documented a Certified Nursing Assistant (CNA), came to nurse this morning, and notified nurse of a right-side coccyx wound/ulcer. Nurse went in to see the coccyx, cleaned it, and covered it. wound nurse notified and informed to look at it. change in condition assessment completed and doctor as well a family updated. R7's progress notes dated 2/27/25 The Change in Condition (CIC) documented a skin wound. The skin status evaluation documented a pressure ulcer/injury. R7 was reported to have pain with the wound. Nursing observations, evaluation, and recommendations are open wound/ulcer on coccyx. R7's Situation, Background, Assessment, Recommendation (SBAR) Summary for Providers dated 2/27/25 at 10:25 AM documents Situation: The Change in Condition/s reported on this CIC Evaluation are/were Skin wound or ulcer. R7's Wound Assessment Details dated 2/27/25 documents: site left ischial tuberosity, active, pressure, ulceration, facility acquired, unstageable, tissue: necrotic soft, adherent 100%, probable decline, size: 5.5 centimeters (cm) x 6.5cm x 0cm, area: 35.75cm, exudate: moderate serosanguineous, odor: yes, signs of infection present: unable to determine. R7's Specialized Wound Management Physician Notes dated 3/3/25 document Wound Evaluation and Management Summary. Chief complaint: R7 has a wound on her left ischium and a rash. At the request of the referring provider, a thorough wound care assessment and evaluation was performed today .Past Medical History: atherosclerotic heart disease of native coronary artery with angina pectoris, essential(primary) hypertension, anemia, hyperlipidemia, Type 2 Diabetes mellitus with diabetic neuropathy. Genitourinary- intermittent incontinence, appetite fair, supplements none, no medication found to be affecting wound healing in clinical context. Oriented to person, place, time, and situation, calm and cooperative. Etiology- pressure, MDS 3.0 stage: 4, Duration: greater than one day, Wound size: 9.5 x 7 x not measurable cm, Depth: unmeasurable due to presence of nonviable tissue and necrosis, Surface area: 66.50 cm, Peri wound radius: odor, Exudate: heavy serous, Thick adherent devitalized necrotic tissue: 80%, Granulation tissue: 20%. Additional Wound detail: R7 states she has some type of cancer, dg(diagnosis) not found, not enough information in R7 chart; pending notes from PCP (primary care physician) or oncology; on exam today, no mass noticed on her back, sacrum, or legs. Expanded Evaluation Performed: The development of this wound and the context surrounding the development were considered in greater detail today. Relevant conditions including anemia, malnutrition, infection was considered and addressed through treatment changes or investigations. Thorough review of history performed, including speaking with Nursing staff for further information. Coordination of care and plan for this wound discussed with Nursing staff for further information. Dressing Treatment Plan: Primary dressing(s): sodium hypochlorite solution (Dakin's) and apply twice daily for 30 days; Dakin's sol (solution) ¼ strength; gauze apply twice daily for 30 days. Secondary Dressing(s) Gauze Island with border apply twice daily for 30 days. Plan of care reviewed and addressed: Recommendations Off load wound; reposition per facility protocol; air cell wheelchair cushion; low air loss mattress. Indication for Procedure: Remove necrotic Tissue and Establish the margins of Viable tissue. Procedure Note: The wound was cleansed with normal saline, and anesthesia was achieved using topical benzocaine. Then with clean surgical technique, 15 blade, pick-ups were used to surgically excise 26.60cm of devitalized tissue and necrotic muscle level tissues were removed at a depth of 1.2cm and healthy bleeding tissue was observed. As a result of this procedure, the nonviable tissue in the wound bed decreased from 80% to 40%. Hemostasis was achieved and a lean dressing applied. Post operative recommendations and updates to the plan of care are documented in the Assessment and plan section below. Deep swab technique performed on stage 4 pressure wound of the left ischium on 3/3/25. Procedure Today: surgical excisional debridement was performed today on this wound. Additional Recommendations related to performed expanded evaluation: lab name: white blood count (WBC), Deep wound culture, prealbumin. R7's Skin/Wound Note dated 3/3/25 documents: Resident was seen by V24, Wound Physician on 3/3/25 r/t (related to) her wound. R7 has a stage 4 to her left buttock with heavy serous drainage noted. It has 80% necrotic tissue and 20% gran tissue. Treatment of Dakin's moistened kerlix lightly packed in wound, abdominal (ABD) pad and secure with tape twice daily (BID) and as needed (PRN), glycated hemoglobin (HBA1C), prealbumin, complete blood count (CBC), hemoglobin (HGB) and [NAME] Blood Count (WBC) to be done for next visit. Interdisciplinary team (IDT), primary care physician (PCP), power of attorney (POA) and resident aware. R7's Skin/Wound Note dated 3/3/25 documents: Tetracycline 500 milligrams (mg) 1 tab PO twice BID for 14 days and wound culture to be done. R7's Physician orders dated 3/3/25 documented treatment of Dakin's moistened kerlix lightly packed in wound, ABD pad and secure with tape BID and PRN, tetracycline 500mg BID and labs including a wound culture. R7's Physician order dated 3/3/25 at 9:44 PM documented orders also to apply Santyl ointment to left buttock topically every day and evening shift for wound to left buttocks. Cleanse with normal saline apply Santyl ointment, calcium alginate and bordered gauze BID and PRN. R7's March Treatment Administration Record (TAR) did not document R7 received treatments on 3/6/25(evening), 3/7/25 (morning), 3/8/25 (evening), 3/12/25 (morning) and 3/13/25 (evening). Treatment orders consisted of Apply Dakin's ¼ strength to left buttock topically every day and evening shift for wound. Cleanse left buttock with generic wound cleanser, pat dry, skin prep peri wound, allow to dry, pack wound lightly with Dakin's moistened kerlix, ABD pad and secure with tape BID and PRN. R's Physician orders dated 3/3/25 documented an order for a wound culture. R7's Wound Assessment Details dated 3/7/25 documents: site: left ischial tuberosity, active, pressure, ulceration, facility acquired, date identified: 2/27/25 healed stage 4, tissue: bright beefy red; 20%, necrotic soft, adherent 80%, has been debrided: no, probable decline, size: 9.5cm x 7.0cm x 0cm, area: 66.5cm, exudate: heavy serosanguineous, odor: yes, signs of infection present: yes. Is patient on antibiotic: no. Although R7's physician Order Sheet documents R7 was on antibiotic. R7's Specialized Wound Management Physician Notes dated 3/10/25 document Wound Evaluation and Management Summary. Chief complaint: R7 has a wound on her left ischium and a rash. At the request of the referring provider, a thorough wound care assessment and evaluation was performed today .Past Medical History: atherosclerotic heart disease of native coronary artery with angina pectoris, essential(primary) hypertension, anemia, hyperlipidemia, Type 2 Diabetes mellitus with diabetic neuropathy. Genitourinary- intermittent incontinence, appetite fair, supplements none, no medication found to be affecting wound healing in clinical context. Oriented to person, place, time, and situation, calm and cooperative. Focused Wound Exam (Site 1) Stage 4 Pressure wound of the left ischium full thickness: Etiology- pressure, MDS 3.0 stage: 4, Duration: greater than 8 days, Wound size: 9.5 x 6.5 x not measurable cm, Depth: unmeasurable due to presence of nonviable tissue and necrosis, Surface area: 62.70 cm, Exudate: heavy serous sanguinous, Thick adherent devitalized necrotic tissue: 70%, Granulation tissue: 30%. Additional Wound detail: Recommend increase protein intake with each meal and addition supplements three times a day, pending notes from PCP or oncology, importance of performing the dressing as per order discussed with rounding nurse. Expanded Evaluation Performed: The development of this wound and the context surrounding the development were considered in greater detail today. Patient not following reposition or offloading recommendations and counseling provided. Impaired nutritional status discussed with patient, family, nursing staff and/or dietician. Recommend consult/reconsult with dietician to review current nutritional status. Reviewed offloading surfaces and discussed surfaces care plan. Thorough review of history performed, including speaking with Nursing staff for further information. Coordination of care and plan for this wound discussed with Nursing staff for further information. Dressing Treatment Plan: Primary dressing(s): sodium hypochlorite solution (Dakin's) and apply twice daily for 23 days; Dakin's sol (solution) ¼ strength; gauze apply twice daily for 23 days. Secondary Dressing(s) Gauze Island with border apply twice daily for 23 days. Plan of care reviewed and addressed: Recommendations Off load wound; reposition per facility protocol; pillow cushion; low air loss mattress. Site 1: Surgical Indication Debridement Procedure: Indication for procedure: Remove necrotic Tissue and Establish the margins of Viable tissue. Procedure Note: The wound was cleansed with normal saline, and anesthesia was achieved using topical benzocaine. Then with clean surgical technique, 15 blade, pick-ups were used to surgically excise 25.08cm of devitalized tissue and necrotic muscle level tissues were removed at a depth of 1.5cm and healthy bleeding tissue was observed. As a result of this procedure, the nonviable tissue in the wound bed decreased from 70% to 30%. Hemostasis was achieved and a clean dressing applied. Post operative recommendations and updates to the plan of care are documented in the Assessment and plan section below. Investigations: Recommended and/or Reviewed: Deep wound culture pending on pressure wound of the ischium as of 3/10/25. R7's Skin/Wound Note dated 3/10/25 documents: Resident was seen by V24 on 3/10/25 r/t (related to) her wound. R7 has a stage 4 to her left buttock with heavy serous drainage noted. It has 70% necrotic tissue and 30% gran tissue. It has improved. Tx. Of Dakin's moistened kerlix lightly packed in wound, ABD pad and secure with tape IDT, PCP, and POA and resident aware. There is no documentation regarding the wound culture. R7's Wound Assessment Details dated 3/13/25 documents: site: left ischial tuberosity, active, pressure, ulceration, facility acquired, date identified: 2/27/25 healed stage 4, tissue: bright beefy red; 30%, necrotic soft, adherent 70%, has been debrided: no, probable improvement, size: 9.5cm x 6.6cm x 0cm, area: 62.7cm, exudate: heavy serosanguineous, odor: yes, signs of infection present: yes. Is patient on antibiotic: no. R7's shower sheet dated 3/13/25 documents R7 did not have any wounds. R7's Specialized Wound Management Physician Notes dated 3/17/25 documented Wound Evaluation and Management Summary. Chief complaint: R7 has a wound on her left ischium and a rash. At the request of the referring provider, a thorough wound care assessment and evaluation was performed today .Past Medical History: atherosclerotic heart disease of native coronary artery with angina pectoris, essential(primary) hypertension, anemia, hyperlipidemia, Type 2 Diabetes mellitus with diabetic neuropathy. Genitourinary- intermittent incontinence, appetite fair, supplements none, no medication found to be affecting wound healing in clinical context. Oriented to person, place, time, and situation, calm and cooperative. Focused Wound Exam (Site 1) Stage 4 Pressure wound of the left ischium full thickness: Etiology- pressure, MDS 3.0 stage: 4, Duration: greater than 15 days, Wound size: 9.5 x 6.3 x not measurable cm, Depth: unmeasurable due to presence of nonviable tissue and necrosis, Surface area: 59.85 cm, Exudate: heavy serous sanguinous, Thick adherent devitalized necrotic tissue: 50%, Granulation tissue: 50%. Additional Wound detail: Wound culture not performed yet, discussed with rounding nurse . Dressing Treatment Plan: Primary dressing(s): sodium hypochlorite solution (Dakin's) and apply twice daily for 16 days; Dakin's sol (solution) ¼ strength; gauze apply twice daily for 16 days. Secondary Dressing(s) Gauze Island with border apply twice daily for 16 days. Plan of care reviewed and addressed: Recommendations Off load wound; reposition per facility protocol; air cell wheelchair cushion; low air loss mattress. Site 1: Surgical Indication Debridement Procedure: Indication for procedure: Remove necrotic Tissue and Establish the margins of Viable tissue. Procedure Note: The wound was cleansed with normal saline, and anesthesia was achieved using topical benzocaine. Then with clean surgical technique, 15 blade, was used to surgically excise 17.96 cm of devitalized tissue and necrotic periosteum and bone were removed at a depth of 1.6cm and healthy bleeding tissue was observed. As a result of this procedure, the nonviable tissue in the wound bed decreased from 50% to 20%. Hemostasis was achieved and a clean dressing applied. Post operative recommendations and updates to the plan of care are documented in the Assessment and plan section below. Investigations: Recommended and/or Reviewed: Deep wound culture pending on pressure wound of the ischium as of 3/17/25. R7's progress note dated 3/17/25 at 9:31 pm documented resident was seen by V24 on 3/17/25 related to her wound. She has a stage 4 to her left buttock with heavy serous drainage noted. It has 50% necrotic tissue and 50% granulated tissue. It has improved. Treatment. of Dakin's moistened kerlix lightly packed in wound, ABD pad and secure with tape BID. There is no documentation for the wound culture. R7's Wound Assessment Details dated 3/20/25 documents: site: left ischial tuberosity, active, pressure, ulceration, facility acquired, date identified: 2/27/25 healed stage 4, tissue: bright beefy red; 50%, necrotic soft, adherent 80%, has been debrided: no, probable improvement, size: 9.5cm x 6.3cm x 0cm, area: 59.85cm, exudate: heavy serosanguineous, odor: yes, signs of infection present: yes. Is patient on antibiotic: no. R7's Dietary note dated 3/21/25 documents Diet: Low Concentrated Sweet (LCS), Regular, Thin; fortified ice cream four times per day (QID); liquid protein Intake: 50-100% Skin: Stage 4 wound on left ischial tuberosity Review: Resident is eating 50-100%of meals. Stage 4 wound noted, receiving liquid protein and fortified ice cream for wound as of 3/21/25. R7's Specialized Wound Management Physician Notes dated 3/24/25 document Wound Evaluation and Management Summary. Chief complaint: R7 has a wound on her left ischium and a rash. At the request of the referring provider, a thorough wound care assessment and evaluation was performed today .Past Medical History: atherosclerotic heart disease of native coronary artery with angina pectoris, essential(primary) hypertension, anemia, hyperlipidemia, Type 2 Diabetes mellitus with diabetic neuropathy. Genitourinary- intermittent incontinence, appetite fair, supplements multivitamins, protein, no medication found to be affecting wound healing in clinical context. Oriented to person, place, time, and situation, calm and cooperative. Focused Wound Exam (Site 1) Stage 4 Pressure wound of the left ischium full thickness: Etiology- pressure, MDS 3.0 stage: 4, Duration: greater than 22 days, Wound size: 9.5 x 8 x not measurable cm, Depth: unmeasurable due to presence of nonviable tissue and necrosis, Surface area: 76.00 cm, Peri wound radius: odor, Exudate: heavy serous sanguinous, Thick adherent devitalized necrotic tissue: 40%, Granulation tissue: 40%. Other viable tissues: 20% (bone) Additional Wound detail: Wound culture report never received. Performed another one today. Expanded Evaluation Performed: The progress of this wound and the context surrounding the progress were considered in greater detail today counseling offered to optimize wound healing and relevant conditions (or possible conditions) were addressed through management changes or investigation regarding conditions including anemia, noncompliance, malnutrition. Patient not following reposition or offloading recommendations and counseling provided. Impaired nutritional status discussed with patient, family, nursing staff and/or dietician. Recommend consult/reconsult with dietician to review current nutritional status. Medications affecting wound healing reviewed and considered. Reviewed offloading surfaces and discussed surfaces care plan. Coordination of care and plan for this wound discussed with Nursing staff for further information. Dressing Treatment Plan: Primary dressing(s): sodium hypochlorite solution (Dakin's) and apply twice daily for 9 days; Dakin's sol (solution) ¼ strength; gauze apply twice daily for 9 days. Secondary Dressing(s) Gauze Island with border apply twice daily for 9 days. Plan of care reviewed and addressed: Recommendations Off load wound; reposition per facility protocol; air cell wheelchair cushion; low air loss mattress. Site 1: Surgical Indication Debridement Procedure: Indication for procedure: Remove necrotic Tissue and Establish the margins of Viable tissue. Procedure Note: The wound was cleansed with normal saline, and anesthesia was achieved using topical benzocaine. Then with clean surgical technique, 15 blade, pick-ups were used to surgically excise 7.60cm of devitalized tissue and necrotic periosteum and bone were removed at a depth of 1.6cm and healthy bleeding tissue was observed. As a result of this procedure, the nonviable tissue in the wound bed decreased from 40% to 30%. Hemostasis was achieved and a clean dressing applied. Post operative recommendations and updates to the plan of care are documented in the Assessment and plan section below. Investigations: Recommended and/or Reviewed: Deep wound culture technique cancelled on stage 4 pressure wound of the left ischium on 3/24/25 (R7's record did not document the 3/3/25 orders result and thus cancelled on 3/24/25) Prealbumin recommended on 3/24/25. Deep swab technique performed on stage 4 pressure wound of the left ischium on 3/24/25. R7's progress note dated 3/24/25 at 9:57 pm documented R7 was seen by V24 on 3/24/25 related to her wound. She has a stage 4 to her left buttock with heavy serous drainage noted. It has 40% necrotic tissue, 20% bone and 40% granulation tissue. It has exacerbated. R7 is noncompliant with off-loading wound and with wound care. Treatment of Dakin's moistened kerlix lightly packed in wound, ABD pad and secure with tape BID and PRN. Prealbumin and a deep swab performed and collected to be done for next visit. R7's progress notes dated 3/26/25 documents R7 received intravenous infusion of Derma IV-DRIPT IV therapy infusion (500.9% normal saline with 5 gm Vitamin C, B Complex, biotin 10 mg, Arg 300 mg, Om150mg, [NAME] 150mg, Cit 150 mg and zinc 10 mg.) due to Acute/Chronic Wounds It continues to document R7 received intravenous (IV) infusion d/t acute/chronic wounds. No adverse reaction noted upon post IV infusion. no bruising noted at IV site. R7's Wound Assessment Details dated 3/29/25 documents: site: left ischial tuberosity, active, pressure, ulceration, facility acquired, date identified: 2/27/25 healed stage 4, tissue: bright beefy red; 50%, necrotic soft, adherent 50%, has been debrided: no, probable improvement, size: 9.5cm x 7.0cm x 0cm, area: 66.5cm, exudate: heavy serosanguineous, odor: yes, signs of infection present: yes. Is patient on antibiotic: no. R7's shower sheet 3/31/25 documents shower given and no wounds present. R7's Specialized Wound Management Physician Notes dated 3/31/25 document the patient visit had been rescheduled. R7 not in the facility currently. R7's Specialized Wound Management Physician Notes dated 4/7/25 document the patient not seen due to wound related hospitalization since last visit. R7's Wound Assessment Details dated 4/10/25 documents: site: left ischial tuberosity, active, pressure, ulceration, facility acquired, date identified: 2/27/25, unstageable, tissue: slough non adherent 10%, necrotic soft, adherent 90%, has been debrided: yes, probable decline, size: 10cm x 6.0cm x 0cm, area: 60.00cm, exudate: heavy purulent and malodorous , odor: yes, signs of infection present: yes. Is patient on antibiotic: no. R7's Laboratory Report dated 4/1/25 documents a wound culture with gram stain was collected on 3/25/25 with final report of heavy growth of proteus mirabilis and light growth of enterococcus faecalis. The Sensitivity report to medications does not indicate tetracycline, that was ordered for R7 on 3/3/25, as medication of choice sensitive to organisms. R7's Progress notes dated 3/25/25 document R7 making loud moaning sound. Upon entering room, observe pt lying in bed with pillows surrounding her, lifted slightly off left hip. Call bell in reach. R7 stated Why won't anyone help me? Writer instructed that R7 has not used her call bell to alert any staff that she wanted or needed any help. R7 looked directly at call bell that was laying by her right hand on the bed and stated, I'm so weak Offered pain medication and R7 opened her mouth as in wanting pill dropped in. Asked R7 why she wasn't holding the pill cup and R7 stated I'm so weak in my legs. R7's Progress notes dated 3/26/25 documents R7 continues to hold on to call bell but instead is hollering out and becomes agitated that no one answers her. Writer has explained on each occasion that she should be using call bell because staff cannot always hear her yells. R7's Progress note dated 3/26/25 documents R7 received IV infusion d/t acute/chronic wounds. No adverse reaction noted upon post IV infusion. no bruising noted at IV site. R7's Follow up assessment post fall note dated 4/1/25 documents R7 is alert and orientated. R7 has sad worried facial expression. Pain scale 3 of 10, R7 has chronic pain though nights d/t hip wound. R7 has preexisting wound to hip. R7's IDT note dated 4/1/25 documents Late entry: Root cause for fall on 4/1: R7 restless in bed due to pain. R7 sent to hospital per R7 and family request for pain control brief Interview for Mental Status (BIMS) 12. Care plan updated. Medical Doctor (MD) and POA aware. R7's Nursing Note dated 4/1/25 documents R7 grandson came to writer and reported that he overheard a female not talking very k[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to report an injury of unknown origin to the administrato...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to report an injury of unknown origin to the administrator for 1 of 3 residents (R2) reviewed for reporting allegations of abuse in the sample of 29. Findings include: R2's Face Sheet, print date of 4/1/25, documented R2 has diagnoses including stage 4 pressure ulcer of sacral region, methicillin susceptible staphylococcus aureus infection, metabolic encephalopathy, unspecified dementia, stable burst fracture of T11-T12 vertebra, hyperlipidemia, hypertension, atrial fibrillation, hypoosmolality, and hyponatremia. R2's Minimum Data Set (MDS), dated [DATE], documented R2 is severely cognitively impaired and is dependent on staff for all ADLS (Activities of Daily Living). On 4/1/25 at 9:13 AM V15, R2's granddaughter, stated R2 developed a skin tear to her left upper arm and left hand during her two weeks stay at the facility. On 4/1/25 at 10:13 AM V16, daughter/POA (Power of Attorney), stated R2 developed a skin tear on her left upper arm around the middle of last week. V16 stated the skin tear was uncovered for a couple of days and then over the weekend it had a dressing over it. V16 stated R2 told her a CNA (Certified Nurse Assistant) was rough with her during her shower resulting in the skin tear. V16 stated this is the 3rd skin tear R2 has sustained at the facility since she was admitted on [DATE]. R2 was present during this interview and stated the CNAS are rough, and I think it happened during my bath. Surveyor observed an approximate 2 inch by 2-inch skin tear with pink tissue exposed to R2's left upper arm. On 4/1/25 at 10:27 AM V9 Certified Nurse Assistant (CNA) stated R2's arm had a dressing on it when she first saw her this morning and the dressing was off the second time, she went into R2's room. V9 stated she told the nurse, and the nurse informed her she couldn't do anything about it right now. V9 stated that nurse is already off for the day and now her nurse is V10. V9 stated she does not know how R2's skin tear occurred. On 4/1/25 at 10:29 AM V10 stated she is now R2's nurse and she did not know R2 has a skin tear. On 4/1/25 at 11:25 AM V16 stated she found a fresh skin tear to R2's left hand last weekend and that R2 told her it was from the CNA putting the handrail down on her hand. Surveyor observed an approximate quarter sized skin tear on R2's left hand. R2 was unable to recall the cause of this skin tear at the time of this interview. On 4/1/125 at 11:28 AM V10 stated she just applied a dressing to R2's left upper arm. V10 stated she does not know the cause of R2's skin tear and the nurse who initially found the skin tear should have completed an incident report for it. On 4/1/25 at 11:43 AM V4, Regional Nurse Consultant, stated the facility does not have any documentation of R2's skin tear and the facility will initiate an unknown injury investigation into it. The facility's Final Abuse Investigation Report, dated 4/7/25, documented the initial report of R2's skin tear of unknown origin was initially reported on 4/1/25 after Surveyor requested the unknown injury investigation for R2's skin tears. On 4/7/25 at 1:06 PM, V2, Director of Nursing, stated she expects the facility nurses and CNAs to report injuries of unknown origin to management so an investigation can be completed, and to complete an incident report on all skin tears, injuries, and falls. The facility's Abuse Prevention and Reporting policy, dated 11/2016, Injuries of Unknown Source: For resident injuries not involving an allegation of abuse or neglect, the administrator will appoint a person to gather further facts to make a determination as to whether the injury should be classified as an injury of unknown source. An injury should be classified as an injury of unknown source when both of the following conditions are met: The source of the injury was not observed by any person, or the source of the injury could not be explained by the resident; and the injury is suspicious because of the extent of the injury or the location of the injury. If classified as an injury of unknown source, the person gathering facts will document the injury, the location and time it was observed, any treatment given and notification of the resident's physician, responsible party. The Department of Public Health will be notified. Time frames for reporting the injury, the location and time it was observed, any treatment given and notification of the resident's physician, responsible party. The appointed investigator will, as a minimum, attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident and the resident, if interviewable. Any written statements that have been submitted will be reviewed along with any pertinent medical records or other documents. The resident's physician and representative, if necessary, shall be notified of any incident or allegation of abuse, neglect, exploitation, mistreatment, or misappropriation of resident property. If the resident complains of physical injuries or if resident harm is suspected, the resident physician will be contacted for further instructions.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to investigate an injury of unknown origin for 1 of 3 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to investigate an injury of unknown origin for 1 of 3 residents (R2) reviewed for abuse investigation in the sample of 29. Findings Include: R2's face sheet, print date of 4/1/25, documented R2 has diagnoses including unspecified dementia. R2's Minimum Data Set, MDS, dated [DATE], documented R2 is severely cognitively impaired and is dependent on staff for all ADLS (Activities of Daily Living). On 4/1/25 at 9:13 AM V15, R2's granddaughter, stated R2 developed a skin tear to her left upper arm and left hand during her two weeks stay at the facility. On 4/1/25 at 10:13 AM V16, daughter/POA (Power of Attorney), stated R2 developed a skin tear on her left upper arm around the middle of last week. V16 stated the skin tear was uncovered for a couple of days and then over the weekend it had a dressing over it. V16 stated R2 told her a CNA (Certified Nurse Assistant) was rough with her during her shower resulting in the skin tear. V16 stated this is the 3rd skin tear R2 has sustained at the facility since she was admitted on [DATE]. R2 was present during this interview and stated the CNAS are rough, and I think it happened during my bath. R2 had a 2 inch by 2-inch skin tear with pink tissue exposed to R2's left upper arm. On 4/1/25 at 10:27 AM V9 Certified Nurse Assistant, CNA, stated R2's arm had a dressing on it when she first saw her this morning and the dressing was off the second time, she went into R2's room. V9 stated she told the nurse, and the nurse informed her she couldn't do anything about it right now. V9 stated that nurse is already off for the day and now her nurse is V10. V9 stated she does not know how R2's skin tear occurred. On 4/1/25 at 10:29 AM V10 Licensed Practical Nurse, LPN, stated she is now R2's nurse and she did not know R2 has a skin tear. On 4/1/25 at 10:31 AM V11 CNA stated she does not anything about R2's skin tears. On 4/1/25 at 11:25 AM V16 stated she found a fresh skin tear to R2's left hand last weekend and that R2 told her it was from the CNA putting the handrail down on her hand. Surveyor observed an approximate quarter sized skin tear on R2's left hand. R2 was unable to recall the cause of this skin tear at the time of this interview. On 4/1/125 at 11:28 AM V10 stated she just applied a dressing to R2's left upper arm. V10 stated she does not know the cause of R2's skin tear and the nurse who initially found the skin tear should have completed an incident report for it. On 4/1/25 at 11:43 AM V4, Regional Nurse Consultant, stated the facility does not have any documentation of R2's skin tear and the facility will initiate an unknown injury investigation into it. On 4/7/25 at 1:06 PM, V2, stated she expects the facility nurses and CNAs to report injuries of unknown origin to management so an investigation can be completed, and to complete an incident report on all skin tears, injuries, and falls. The facility's Final Abuse Investigation Report, dated 4/7/25, documented IDPH (Illinois Department of Public Health) Surveyor in the building and spoke with V16, the daughter of R2 which showed her a skin-tear approximately a 2 x 2 cm area to the left shoulder area. The information of the skin tear was not recorded on a skin wound change of condition report. Nurse V10 stated that she was preparing R2 for discharge to home with Hospice per family request when she noted the skin tear approximately a 2 x 2 cm with no drainage and no skin flap. Daughter, V16, was at bedside and stated that I knew it was there after her shower the other day and I took a picture but didn't tell anyone about it and wanted you guys to find it. V10 cleansed and measured the area and provided a foam dressing to cover. Administrator notified and due to resident leaving discharging to home after the skin tear was noted unable to interview the resident. However, V16 did say she knew it was transferring after her shower earlier in the week and wasn't telling anyone anything else as she had been taking pictures. CNA interviewed and stated she heard it was obtained after her last shower when they were transferring her. Medical Director and resident's primary Physician is aware that incident occurred, and resident had area cleansed and covered before discharge with no signs of infection. It continues, Summary and Analysis of the Evidence: Noted that resident had a shower on 3/28/25. CNA stated that she was transferring her and accidently caused a skin tear to her left inner shoulder area with her fingernail as she was assisting her to reposition in the shower chair. Area was reported to nurse on duty which was an agency nurse, and she did treat and cover the area but did not do the skin change of condition which would have documented and recorded the episode. It continues, Conclusion and Action Taken: Based on the results of the investigation the facility has found the following: a. Nurse V10 interviewed and stated that the area on R2's left inner shoulder dressing was intact when she took it off noting that the area was clean with a 2 x 2 cm skin tear with no skin flap and pink in area. Area redressed. b. POHC (Power of Health Care) verified per statement to the nurse that the injury was of known cause because she took a picture after the shower when it was noticed the previous shower and that the CNA must have done it transferring her because it was difficult, but she wasn't saying anything else. c. Discharge instructions did include the skin tear and location. d. Medication reviewed and plan of care with doctor which notes that resident takes Eliquis treatment would cause the skin to be injured easily due to the blood thinner use. e. Other staff members were interviewed and had not witnessed or aware of this allegation of any physical abuse with resident concerning the skin tear to her left inner shoulder area 2 x 2 cm with no skin flap or signs of infection. 2. Investigation concluded that the skin tear was not of unknown origin and was caused by a staff member after transferring out of the shower and a fingernail or pressure holding her arm would cause the injury. V16 prior to R2's discharge stated that was the cause of the tear. 3. Staff re-educated on change of condition of skin with investigation and risk management to be initiated right after the event when noted. 4. Education to licensed staff to note and change or new bruising developed with incident tracking for root cause and analysis of any event. 5. Results of the investigation shared to IDPH with final, MD (Medical Doctor), and family notifications. Ombudsman and local police department with notifications, all agreed with the plan of care. 6. Administrator will monitor. The facility's Abuse Prevention and Reporting policy, dated 11/2016, documented Injuries of Unknown Source: For resident injuries not involving an allegation of abuse or neglect, the administrator will appoint a person to gather further facts to make a determination as to whether the injury should be classified as an injury of unknown source. An injury should be classified as an injury of unknown source when both of the following conditions are met: The source of the injury was not observed by any person, or the source of the injury could not be explained by the resident; and the injury is suspicious because of the extent of the injury or the location of the injury. If classified as an injury of unknown source, the person gathering facts will document the injury, the location and time it was observed, any treatment given and notification of the resident's physician, responsible party. The Department of Public Health will be notified. Time frames for reporting the injury, the location and time it was observed, any treatment given and notification of the resident's physician, responsible party. The appointed investigator will, as a minimum, attempt to interview the person who reported the incident, anyone likely to have direct knowledge of the incident and the resident, if interviewable. Any written statements that have been submitted will be reviewed along with any pertinent medical records or other documents. The resident's physician and representative, if necessary, shall be notified of any incident or allegation of abuse, neglect, exploitation, mistreatment, or misappropriation of resident property. If the resident complains of physical injuries or if resident harm is suspected, the resident physician will be contacted for further instructions.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to complete incident investigations, root cause analysis ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to complete incident investigations, root cause analysis of skin tears, and failed to implement interventions as documented on resident care plans to reduce the risk of further skin tears and/or falls for 3 of 3 residents (R2, R10, R13) reviewed for supervision to prevent accidents in the sample of 29. Findings Include: 1.R2's face sheet, print date of 4/1/25, documented R2 has diagnoses including stage 4 pressure ulcer of sacral region, methicillin susceptible staphylococcus aureus infection, metabolic encephalopathy, unspecified dementia, stable burst fracture of T11-T12 vertebra, hyperlipidemia, hypertension, atrial fibrillation, hypoosmolality, and hyponatremia. R2's MDS (Minimum Data Set), dated 4/2/25, documented R2 is severely cognitively impaired and is dependent on staff for all ADLS (Activities of Daily Living). On 4/1/25 at 9:13 AM V15, R2's granddaughter, stated R2 developed a skin tear to her left upper arm and left hand during her two weeks stay at the facility. On 4/1/25 at 10:13 AM V16, daughter/POA (Power of Attorney), stated R2 developed a skin tear on her left upper arm around the middle of last week. V16 stated the skin tear was uncovered for a couple of days and then over the weekend it had a dressing over it. V16 stated R2 told her a CNA (Certified Nurse Assistant) was rough with her during her shower resulting in the skin tear. V16 stated this is the 3rd skin tear R2 has sustained at the facility since she was admitted on [DATE]. R2 was present during this interview and stated the CNAS are rough, and I think it happened during my bath. Surveyor observed an approximate 2 x 2 skin tear with pink tissue exposed to R2's left upper arm. On 4/1/25 at 10:27 AM V9 CNA (Certified Nurse Assistant) stated R2's arm had a dressing on it when she first saw her this morning and the dressing was off the second time, she went into R2's room. V9 stated she told the nurse, and the nurse informed her she couldn't do anything about it right now. V9 stated that nurse is already off for the day and now her nurse is V10. V9 stated she does not know how R2's skin tear occurred. On 4/1/25 at 10:29 AM V10 LPN (Licensed Practical Nurse) stated she is now R2's nurse and she did not know R2 has a skin tear. On 4/1/25 at 10:31 AM V11 CNA stated she does not know anything about R2's skin tears. On 4/1/25 at 11:25 AM V16 stated she found a fresh skin tear to R2's left hand last weekend and that R2 told her it was from the CNA putting the handrail down on her hand. Surveyor observed an approximate quarter sized skin tear on R2's left hand. R2 was unable to recall the cause of this skin tear at the time of this interview. On 4/1/125 at 11:28 AM V10 LPN stated she just applied a dressing to R2's left upper arm. V10 stated she does not know the cause of R2's skin tear and the nurse who initially found the skin tear should have completed an incident report for it. On 4/1/25 at 11:43 AM V4, Regional Nurse Consultant, stated the facility does not have any documentation of R2's skin tear and the facility will initiate an unknown injury investigation into it. The facility's Final Abuse Investigation Report, dated 4/7/25, documented R2 had a shower on 3/28/25 and that a CNA stated she was transferring R2 and accidently caused a skin tear to R2's left inner shoulder area with her fingernail as she was assisting her to re-position in the shower chair. Area was reported to nurse on duty which was an agency nurse, and she did treat and cover the area but did not do the skin change of condition which would have documented and recorded the episode. It continues, staff re-educated on change of condition of skin with investigation and risk management to be initiated right after the event when noted. Education to licensed staff to note and change or new bruising developed with incident tracking for root cause and analysis of any event. 2.R10's face sheet, print date of 4/3/25, documented R10 has diagnoses including dementia with behavioral disturbance, hypertensive heart and chronic kidney disease, macular degeneration, dysphagia, and gastroesophageal reflux disease. R10's MDS, dated [DATE], documented R10 is severely cognitively impaired. R10's care plan, undated, documented R10 has the potential for alteration in skin condition related to altered mobility, dementia, and incontinence. R10's skin care plan was last updated with skin tear prevention interventions on 12/8/24. R10's progress note, dated 2/25/25 at 8:50 PM, documented new skin tear to rear RLE (right lower extremity), resident says she bumped it on WC (wheelchair); MD notified; New order given to cleanse with wound cleanser, pat dry with gauze, cut xeroform to fit open area, apply xeroform to open area; cover with bordered gauze, change daily and prn (as needed). R10's progress note, dated 3/10/25 at 2:52 PM, documented skin tear to L (left) upper thigh, resident, and CNA unsure how it happened; MD and POA (Power of Attorney) notified; communication sent to wound nurse. R10's progress note, dated 3/18/25 at 8:05 PM, documented CNA reported to this writer resident had s/t (skin tear) of rear L shoulder received while being combative with HS (evening) cares. This writer assessed s/t, notified MD, POA, & wound nurse, cleansed & dressed wound. On 4/3/25 at 2:03 PM V2, DON (Director of Nursing), stated she did not add any interventions to R10's care plan after her skin tears on 2/25/25, 3/18/25, nor 3/31/25. 3. R13's face sheet, print date of 4/3/25, documented R13 has diagnoses including heart failure, emphysema, history of left femur fracture, history of right fibula fracture, collapsed vertebra, peripheral vascular disease, diabetes mellitus, and atherosclerotic heart disease. R13's MDS, dated [DATE], documented R13 is mildly cognitively impaired. R13's fall risk assessment, dated 3/6/25, documented R13 is high risk for falls. R13's care plan, undated, documented R13 is at risk for falls related to history of falls with fractures, poor safety awareness, use of high-risk medications, and compromised cardiorespiratory status. This care plan documents interventions including call don't fall sign placed in the room (date initiated 5/3/24), motion sensor placed in room (date initiated 3/17/25), and dycem to wheelchair (date initiated 7/1/24). R13's progress note, dated 1/3/25 at 7:20 PM, documented time of incident 1/3/25 at 6:40 PM, resident was sitting on floor in bathroom on buttocks with legs stretch out in front of toilet and head towards the sink in an upright position. R13's progress note, dated 1/5/25 at 1:47 PM, documented staff heard a noise and Ow from pt. (patient) room. Observed pt. sitting on floor with back resting on wardrobe door, legs in front of body, with w/c pulled down over his legs. Pt. was holding onto the wheelchair handles. Once croc style shoe on, one under the front of the w/c. Pt. stated, I was turning to reach the shoe and over I went. R13's progress note, dated 1/8/25 at 4:03 PM, documented resident observed sitting on the floor on buttocks with legs stretched out in front of toilet and head toward the sink. Writer assessed and had resident move all extremities and was able to without pain or discomfort. R13's local hospital emergency room records, dated 1/8/25, documented falls; head injury; lumbar pain; shoulder pain. History of Present Illness: PMH (prior medical history) of falls, it continues presents with EMS (Emergency Medical Services) from NH (nursing home) for 3 falls this week. Struck his head earlier in week, today hit right shoulder on door, and lumbar pain from earlier fall as well. R13's physician progress note, dated 3/6/25, documented frequent falls - continue PT/OT (Physical Therapy/Occupational Therapy) to gain strength, balance, and endurance. Continue to use assistive devices to safely complete ADLs. Fall precautions in place. R13's progress note, dated 3/15/25 at 12:15 PM, documented resident sustained a fall. The incident occurred in the resident room. Resident is alert and oriented to time, person, place, and situation. No changes in range of motion from normal baseline. R13's progress note, dated 3/15/25 at 12:17 PM, documented observed laying on floor between closet and wc; denies pain; vs (vital sign) wnl (with in normal limit), rom (range of motion) wnl, md notified. Said he was leaning on wc to change his pants and the wc fell. R13's progress note, dated 3/17/25 at 10:22 AM, documented IDT (Interdisciplinary Team), Root Cause; resident was leaning on W/C to change his pants causing him to fall. Resident has a history of being non-compliant with fall and safety interventions. He previously had a wheelchair seat belt; however, he became non complaint with it and refused to keep it buckled. The seat belt was removed related to patient request and documented non-compliance. Intervention: Motion sensor alarm installed in room. Care plan updated. R13's progress note, dated 3/18/25 at 9:21 PM, documented resident sustained a fall on 3/18/25 at 1:00 PM. The incident occurred in the resident room. Resident is alert and oriented to time, person, place, and situation. It continues, a new skin concern or change in skin condition noted new orders received to cleanse skin tear with wound cleanser, apply xeroform to open area, cover with bordered gauze, change daily and PRN until healed. R13's progress note, dated 3/29/25 at 2:00 PM documented resident sustained a fall on 3/29/25 at 2:00 PM. This incident occurred in the resident room. Resident is alert and oriented. No changes in range of motion from normal baseline. R13's progress note, dated 3/30/25 at 9:42 AM, documented 72-hour charting follow up, post fall assessment. It continues, new injury noted on assessment. L ankle swollen, bruised, tender to touch. On 4/7/25 at 10:51 AM surveyor observed R13 sitting on his bed. R13 did not have a motion alarm, no dycem was observed in his wheelchair, and no call, don't fall sign was observed anywhere in R13's room nor bathroom. R13 stated he does not have an alarm. V18, CNA, was present in R13's room during this observation and V18 stated R13 does not have an alarm, sign, nor dycem in his wheelchair. V18 stated she is not aware of what fall precautions R13 is to have in place. On 4/7/25 at 11:12 AM V2, DON, stated R13 is supposed to have a non-slip pad in his wheelchair, a call don't fall sign on his wall, and stated she was not sure if R13 is still supposed to have the motion monitor in his room or not. On 4/7/25 at 1:06 PM, V2 stated she expects the facility nurses and CNAS to report injuries of unknown origin to management so an investigation can be completed, and to complete an incident report on all skin tears, injuries, and falls. V2 also stated all interventions should be in place according to the resident's care plan including fall interventions. The facility's Skin Condition Assessment & Monitoring - Pressure and Non-Pressure policy, dated 11/2012, documented Purpose: To establish guidelines for assessing, monitoring, and documenting the presence of skin breakdown, pressure injuries and other non-pressure skin conditions and assuring interventions are implemented. Non-pressure skin conditions (bruises/contusions, abrasions, lacerations, rashes, skin tears, surgical wounds, etc.) will be assessed for healing progress and signs of complications or infection weekly. It continues, residents identified will have a weekly skin assessment by a licensed nurse. A wound assessment will be initiated and documented in the resident chart when pressure and/or other non-pressure skin conditions are identified by licensed nurse. Each resident will be observed for skin breakdown daily during care and on the assigned bath day by the CNA. Changes shall be promptly reported to the charge nurse who will perform the detailed assessment. Care givers are responsible for promptly notifying the charge nurse of skin breakdown. The facility's Fall Prevention Program policy, dated 11/2012, documented Purpose: To assure the safety of all residents in the facility, when possible. The program will include measure which determine the individuals needs of each resident by assessing the risk of falls and implementation of appropriate interventions to provide necessary supervision and assistive devices are utilized as necessary. Guidelines: The Fall Prevention Program includes the following components: methods to identify risk factors, methods to identify residents at risk, educate resident and resident representative to fall prevention program at time of admission, throughout residents stay, and when changes occur, assessment time frames, use and implementation of professional standards of practice, immediate change in interventions that were unsuccessful, notification of physician, family/legal representative. It continues, care plan incorporates: Identification of all risk/issues, addresses each fall, interventions are changed with each fall as appropriate, and preventative measures.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure sufficient nursing staff to provide nursing and...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure sufficient nursing staff to provide nursing and related services to meet the residents' needs for 3 of 29 residents (R9, R16, R17) reviewed for staffing. Findings include: 1. On 4/1/2025 1:50 PM V12, Certified Nurse's Assistant (CNA), stated that that food is late a lot. V12 stated that the residents complain about the food being cold. V12 stated that the food is cold. V12 stated that they are frequently warming up food using the microwave on the hall. V12 stated that they have staffing problems. V12 stated that they work together and get everything done but it takes longer to get it done. It takes longer to pass trays when there are 2 staff and 1 is caring for someone and the other is passing the trays or care. It may take longer to get to a resident than it would if there were more staff. R16's Minimum Data Set (MDS) dated [DATE], documents that R16 is moderately cognitively impaired. On 4/1/2025 the facility provided a document that indicated R16 was interview able. R16's Progress Note, dated 3/31/2025 at 3:19 PM, documents Skilled Charting Narrative: Mental Status: Resident is alert. Oriented to: Oriented to Person, place, time, and situation. Short-term memory impairment. On 4/1/2025 at approximately 2:30 PM R16 stated that her food was not hot. R16 stated that it was lukewarm. R16 stated that it was not ice cold, but it surely was not hot. R16 stated that she has not had hot food at the facility. R16 stated that the food was very late and that she did not get her food until after 1:00 PM and surely the food would not be hot. R16 stated that they don't have enough staff here. R16 stated that the wait time for everything is very long as you can see it was almost 2:00 PM when the trays were served. 2. R17's MDS, dated [DATE] documents that R17 is cognitively intact. On 4/1/2025 at approximately 2:35 PM, R17 stated that her food was delivered after 1:00 PM today and was cold. R17 stated that the food is horrible it's always cold and if you send it back then it takes forever to get the food back. R17 stated that they don't have enough staff. R17 stated that this is not new. R17 stated that it can take an hour to get care, food, anything if it gets done at all. 3. R9's Minimum Data Set, dated [DATE], documents that R9 is cognitively intact, has 2 stage III pressure ulcers, and does not reject care. R9's Medication/Treatment Administration Record (MAR/TAR), dated January 2025, documents Cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply hydrocolloid 3 x (times) weekly, MWF (Monday, Wednesday, Friday), and PRN (as needed). every day shift every Mon, Wed, Fri for wound -Start Date 12/06/2024 0700 -D/C (discontinue) date 02/11/2025. There is no documentation on the TAR that R9's treatment was completed on 1/20, 1/27 and 1/29/2025. R9's Medication/ Treatment Administration Record, dated February 2025, documents Cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply hydrocolloid 3x weekly, MWF, and PRN. every day shift every Mon, Wed, Fri for wound -Start Date 12/06/2024 0700 -D/C Date 02/11/2025 2146. There is no documentation on the MAR/TAR that this treatment was completed on 2/5/25. R9's Medication/Treatment Administration Record, dated February 2025, cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply collagen and bordered gauze daily and PRN. everyday shift for wound. -Start Date 02/12/2025 0700. There is no documentation R9 received this treatment on 2/19, 2/21, and 2/22/25. R9's Medication/Treatment Administration Record, dated February 2024, documents Santyl Ointment 250 UNIT/GM (Collagenase) Apply to coccyx topically everyday shift for wound Cleanse coccyx with generic wound cleanser, pat dry, skin prep periwound, allow to dry, apply Santyl, calcium alginate and bordered gauze daily and PRN. -Start Date 02/18/2025 0700 -D/C Date 02/23/2025 1802. There was no documentation that R9 received this treatment on 2/19 and 2/22 and 2/23/25. On 4/3/25 at 2:20PM, V4, LPN, stated there have been changes since the change of ownership. V4 stated staffing is a problem, they have gotten 2-3 admissions, and management doesn't come out to help. V4 stated the wounds have gone downhill. V4 stated they have a full-time wound nurse, but she only does rounds with the wound doctor once a week, she doesn't do the wound care any other time, not even the pressure ulcers, which would help. V4 stated on Monday 3/31/25, she was supposed to be off at 3PM, at 3:15PM, her relief had not shown up and she knew she wasn't going to because her relief was starting a new schedule and wasn't supposed to work until Tuesday, 4/2/25. V4 stated she notified V2, DON, that her relief hadn't shown up and V2 told her okay she would check on it. At 4:00PM, V4's relief still hadn't shown up, she went to V2 and was told oh I forgot and my relief was made to come in at 6:30PM. V4 stated they needed more staff, it's not the quality of staff, it's that they don't have enough. On 4/7/2025 at 6:48 PM V2, Director of Nursing, stated that We don't have an actual staffing policy. We follow CMS (Centers for Medicare & Medicaid Services) guidelines.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide residents with food that was served a palatabl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide residents with food that was served a palatable temperature for 3 of 5 residents (R16, R17, and R18) reviewed for food palatability in the sample of 29. Findings include: 1.R16's Minimum Data Set (MDS) dated [DATE], documents that R16 is moderately cognitively impaired. On 4/1/2025 the facility provided a document that indicated R16 was interview able. R16's Progress Note, dated 3/31/2025 at 3:19 PM, documents Skilled Charting Narrative: Mental Status: Resident is alert. Oriented to: Oriented to Person, place, time, and situation. Short-term memory impairment. On 4/1/2025 at approximately 2:30 PM R16 resided on the 500-hall and received a hall tray. R16 stated that her food was not hot. R16 stated that it was lukewarm. R16 stated that it was not ice cold, but it surely was not hot. R16 stated that she has not had hot food at the facility. R16 stated that the food was very late and that she did not get her food until after 1:00 PM and surely the food would not be hot. 2. R17's MDS, dated [DATE] documents that R17 is cognitively intact. On 4/1/2025 at approximately 2:35 PM, R17 resided on the 500-hall. R17 stated that her food was delivered after 1:00 PM today and was cold. R17 stated that the food is horrible it's always cold and if you send it back then it takes forever to get the food back. 3. R18's MDS, dated [DATE] documents that R18 is cognitively intact. On 4/1/2025 at 10:00 AM R18 stated that the food is always delivered cold. R18 stated that the food is never hot. 4. On 4/1/2025 at 11:30 AM food temperatures were taken on the steam table and with a calibrated digital thermometer and registered 121.8 degrees Fahrenheit (F), the carrots registered at 190 degrees F, mash potatoes 150.8 degrees F, gravy registered 179.2 degrees f, and meatballs registered at 158.0 degrees F and at 12:40 PM a second batch of meatballs registered at 159.6 degrees F. On 4/1/25 at 12:50 PM the 500-hall tray cart was started. At 1:14 PM the 500 Hall Cart was started. After the last resident tray was placed on hall tray cart a surveyor test tray was placed on the cart. At 1:40 PM after the last resident was served a surveyor test tray was temped. Using a calibrated digital thermometer the meat registered 118.1 degrees F, the mash potatoes 111.3 degrees F and the carrots registered at 116.3 degrees F. The test tray was tasted and was cold. The food cart did not have a thermometer in place and the food was not temped after the food arrived on the 500-hall. On 4/1/2025 at 11:35 AM V5 dietary aide/cook, stated that the food is prepared and temped in the kitchen and then brought out to the steam table. V5 stated that she does not temp the food at all while on the steam table. On 4/1/2025 V12, Certified Nurse's Assistant (CNA), stated that that food is late a lot. V12 stated that the residents complain about the food being cold. V12 stated that the food is cold. V12 stated that they are frequently warming up food using the microwave on the hall. On 4/7/2025 at 10:12 AM V1, Administrator, stated that they had electrical problems with the steam table on 500-hall. V1 stated that they are working to get it fixed. V1 stated that it should be up and running shortly. The Facility's Monitoring Food Temperatures for Meal Service, dated 9/2024, documents Guideline: Food temperatures will be monitored to prevent foodborne illness and ensure foods are served at palatable temperatures. 3. Proper procedures are followed to ensure that food temperatures are accurately) and safely obtained according to safe food handling practices. These procedures include the following steps: g. Meals that are served on room trays may be periodically checked at the point of service for palatable food temperatures. Food temperatures of hot foods on room trays at the point of service are preferred to be at 120°F or greater to promote palatability for the resident. Any complaint regarding food temperatures by residents will be documented on the Food Temperature Log. Complaints will be investigated by conducting a test tray for that meal to determine if foods are remaining above 120°F. The investigation is recommended to be completed within 72 hours of the complaint. The facility's Maintaining Food Temperatures During Transportation, dated 11/2024, documents Policy: Food temperatures will be maintained during transportation to prevent food borne illness. 4. Food will be placed in appropriate containers, put into the food carriers, and transported in clean trucks. The internal temperature of the food will be taken: Before the food is placed in the food carrier o After the food is received at the remote site.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview, and record review, the facility failed to provide consecutive 8-hour Registered Nurse (RN) coverage in the facility. This has the potential to affect all 122 residents residing in ...

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Based on interview, and record review, the facility failed to provide consecutive 8-hour Registered Nurse (RN) coverage in the facility. This has the potential to affect all 122 residents residing in the facility. Finding includes: The Facility Schedule for March of 2025 documents no consecutive 8-hour RN coverage in 24 hours for the following dates: 3/7, 3/14, 3/21, and 3/31/25. On 4/3/2025 at 12:50 PM V1, Administrator, stated that they are actively hiring staff. V1 stated that they have recently hired 31 staff. V1 stated that they are giving bonuses for nurses and increased wages. V1 stated that she is performing open interviews and accommodating schedules. On 4/1/2025 the facility provided a list, dated 4/1/2025 at 10:04 AM, documents that census is 122.
Apr 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to assess a resident's skin upon admission, failed to docu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to assess a resident's skin upon admission, failed to document weekly skin assessments, and failed to notify the physician for treatment orders when a pressure ulcer was documented for 1 of 4 residents (R1) in a sample of 10. Findings include: R1's Face Sheet documents he was initially admitted to the facility on [DATE] with diagnoses including a stage 2 pressure ulcer. R1's CNA (Certified Nurse Aide) Skin Attention Form, dated 4/1/2025 documents his buttocks was circled and staff documented S2 (stage 2) bilateral buttocks. The form was signed by V2, Director of Nursing (DON.) R1's Physician's Order Sheet (POS) dated 4/1/2025 documents weekly skin assessments. No pressure ulcer treatment was on the POS at that time. R1's Progress Note, dated 4/1/2025 at 3:49 PM, no documentation of admission skin assessment. Staff documented, see admission assessment. R1's History and Physical Progress Note, dated 4/2/2025 at 3:26 PM, documents skin: warm and dry. R1's Treatment Administration Record (TAR), dated 4/2/2025 a nurse documented a weekly skin assessment was completed. R1's Care Plan, dated 4/4/2025 documents at risk for skin impairment r/t (related to) coronary artery disease (CAD), high blood pressure (HTN), decline in mobility and type 2 diabetes. Goal: I will maintain or develop clean and intact skin by the review date. Interventions: monitor/document location, size and treatment of skin injury. Report abnormalities, failure to heal. s/sx (signs and symptoms) of infection, maceration ect. to MD (physician.) Provide diet as ordered and monitor nutritional status and dietary needs. Report pertinent changes in skin status to physician. R1's POS, dated 4/4/2025 cleanse r (right) buttock with wound cleanser et apply hydrocolloid every day shift Monday, Wednesday and Friday. R1's Progress Note, dated 4/7/2025 at 4:01 PM, documents skin: wound/skin concerns noted, but no changes in skin integrity. Resident has treatable wounds. R1's Wound Summary, dated 4/9/2025 at 1:18 PM, documents Stage 2 pressure ulcer on resident's right buttocks measured 1.30 centimeters (cm) x 1.8 cm x 0.1 cm. Skin intact with 90% epithelial tissue and 10% pink or red tissue with scant serosanguineous exudate. The wound summary documents the Stage 2 pressure ulcer date identified was 4/1/2025 and it was present on admission. On 4/17/2025 at 11:46 AM R1 sat up in a regular wheelchair and stated he has a wound on his butt but declined observation from survey team. On 4/18/2025 at 10:22 AM V5, (Licensed Practical Nurse) LPN stated she started as the wound nurse on 4/7/2025. V5 stated they have a lot of agency nurses that work here and they skip the admission assessment and sometimes document the skin admission in the resident's nurse progress notes if it's not there she doesn't know where it is. Nurse's document on the resident's TAR that weekly skin assessment are completed but there is no where in the computer system to document the weekly skin assessment, some nurse's document the weekly skin assessment in the resident's progress notes. When a resident is initially admitted to the facility she expects the admission nurse to assess the resident's skin within 2 hours and to document the skin assessment in the resident's medical record and then she assesses new admission residents skin within 24 hours of admission to the facility during the week and 72 hours of arrival if admitted on the weekend. When a resident is initially admitted to the facility the admitting nurse is expected to do a skin assessment and document all skin abnormalities including wounds and the documentation should include the location of the wound, measurement and what the wound looked like. On 4/18/2025 at 11:56 AM V2, DON stated upon initial admission the admitting nurse should document the resident's skin assessment in the nurse admission assessment or at least document it in the resident's progress notes. The admission skin assessment should be completed within the same shift the resident is admitted to the facility and the admitting nurse is expected to document the location of any wounds including pressure ulcers and to document a description of the wound. If the resident is admitted to the facility in the morning she expects the wound nurse to assess the resident's skin the same day and if the resident is admitted in the afternoon she expects the wound nurse to assess the resident's skin the next day. The admitting nurse is not responsible for documenting the wound measurements, the wound nurse is responsible for taking a picture of the wound and assessing and documenting the wound measurements. On 4/1/2025 the facility did a full house skin sweep and that was when she signed off on R1's skin assessment that documented he had a Stage 2 pressure ulcer on his buttocks. She handed the documents for the residents that had pressure ulcers to the former wound nurse and she expected her to assess each resident's pressure ulcer, take a picture of it, document the assessment in the resident's medical record, notify the physician of the pressure ulcer and get a treatment for it. V2 stated after they found out the former wound nurse didn't document or assess resident's pressure ulcers after the 4/1/2025 facility skin sweep she was removed from the wound nurse position and is currently a floor nurse. On 4/18/2025 at 12:20 PM V4, Regional Nurse stated she knows there are issues with (R1's) pressure ulcer. The admission skin assessment was completed and there is no skin assessment documented until 4/9/2025. V4 stated her and V1 have discussed these issues in a quality assurance meeting the other day and they are hiring a admission nurse to do admission assessments which includes a head to toe skin assessment. V4 stated she doesn't know why (R1's) skin wasn't assessed upon admission the facility but she is putting corrective measures in place so resident's skin is assessed upon admission from here on out. The Facility's Pressure Injury and Skin Condition Assessment Policy revised 1/2018 documents a skin assessment will be completed at the time of admission. Resident identified will have a weekly skin assessment by a licensed nurse. A wound assessment will be initiated and documented in the resident chart when pressure are identified by licensed nurse. At the earliest sign of a pressure injury the resident, legal representative, and attending physician will be notified. The initial observation of the ulcer will also be described in the nursing progress notes. Pressure injuries will be measured at least weekly and recorded in centimeters in the resident's clinical record. A wound assessment for each identified open area will be completed and will include site location, size (length x width x depth) stage of pressure ulcer, odor, drainage, description, date and initials of the individual performing the assessment. The resident's care plan will be revised as appropriate, to reflect alteration of skin integrity, approaches and goals for care.
Mar 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to report and initiate investigation to determine cause of hematoma and...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to report and initiate investigation to determine cause of hematoma and skin tear for 1 of 3 residents (R2) reviewed for injury of unknown origin in the sample of 5. Findings include: R2's facesheet dated 3/3/2025 documents in part a diagnosis of Type 2 Diabetes Mellitus with Diabetic neuropathy, unspecified diastolic (congestive) heart failure, chronic kidney disease stage 4, and paroxysmal atrial fibrillation. R2' minimum Data Set (MDS) dated [DATE] documents A Brief Interview of mental status (BIMS) of 7 which indicates severe cognitive impairment. R2's MDS documents that R2 requires substantial /maximal assistance for sit to stand, chair-bed to chair transfer, toilet transfer, rolling left and right. R2's care plan dated 1/22/2025 documents R2 needs assistance with Activities of Daily Living (ADL'S). R2's care plan documents the following interventions; toileting- dependent on staff with gait belt, transfers sit to stand lift Assist x2. R2's care plan documents R2 is at risk for bleeding related to anticoagulant therapy atrial fibrillation. R2's care plan documents the following interventions; administer medications as ;ordered and monitor for adverse effects, monitor/document/report adverse reactions of anticoagulant therapy ,blood tinged or red urine, black tarry stools, dark or bright red blood in stools, sudden severe headaches, nausea, vomiting, diarrhea, muscle joint pain, lethargy bruising, blurred vision, shortness ;of breath, loss of appetite, sudden changes in mental status, sudden, or significant changes in vital signs. R2's progress notes dated 2/26/2025 at 18:10 documents called to room by CNA (Certified Nursing Assistant) to observe hematoma to right inner knee with skin tear noted. Family at bedside and aware . No decreased Range Of Motion (ROM). New order received for treatment area cleansed and treatment applied. R2's progress notes dated 2/27/2025 11:04AM documents R2 sent to the hospital for evaluation. On 3/4/2025 at 10:43AM V11, CNA stated worked a double so at 6 PM was getting R2 ready for bed stared doing peri care noticed a large hard area with an open area in middle. V11 stated it was not like a skin tear, but like a hot dog how a cooked hotdog would burst. V11 stated the injury was not present on days. V11 stated she called and notified the nurse at that time. On 3/6/2025 at 10:27AM, V15 Licensed Practical Nurse (LPN) stated she first became aware of R2's hematoma to the right inner aspect of the right knee on 2/26/2025 evening when the CNA came and got her. V15 LPN stated R2 had dark purple bruising inner aspect of the right knee with open area. V15 stated R2's daughter was present and did not request R2 to be sent to the hospital. V15 stated she assessed R2's leg and asked R2 if anything happened to her leg and stated resident did not know. V15 stated the policy is to take a picture and and enter into risk watch. V15 stated she was unable to do this as with the new ownership she could not get in as her passwords would not work. On 3/4/2025 at 11:32AM, V2, Director of Nursing, stated if resident has an unkonwn injury it is entered into risk management and an investigation is initiated to find out origin of injury. V2 stated that V1, Administrator, trained her and told her that if you do an investigation you will find the cause of injury. V2 stated in regards to skin tear she does not have any statements as of now because R2 in the hospital. V2 was asked about the leg with the skin tear and V2 stated that is a bleed causing a hemotoma. V2 was asked if an incident report completed and initiate investigation and V2 stated no because that would be more of a change of condition. R2's record fails to document injury of unknown origin reported to (State Agency). The facility policy Abuse Prevention and Reporting-Illinois, dated revised 10/22 documents Injuries of Unknown Source: For resident injuries not involving an allegation of abuse or neglect the administrator will appoint a person to gather further facts to make a determination as to whether injury should be classified as injury of unknown origin. The policy documents if classified as an injur of unknown source the person facts will document the injury, the location and time observed, any treatment given and notification of resident physician, and responsible party. The policy documents the (State Agency) will be notified.
Feb 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to answer call lights timely for 3 of 9 (R1, R13, R17) residents revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to answer call lights timely for 3 of 9 (R1, R13, R17) residents reviewed for dignity in the sample of 28. Findings include: 1. On 1/29/25 at 1:35 PM, R2 stated that R1 was crying a couple of weeks ago because she was so upset about how long it was taking for staff to come in and help her. On 1/29/25 at 1:45 PM, R1 stated that she believes the facility is short staffed because you have to wait for help. R1 stated that it can take over an hour to get help. R1 stated about 2 weeks ago, I was crying because no one would come and answer my light and I needed to go to the bathroom. That night I waited for 2 hours. R1's Face Sheet, print date of 2/4/25, documents R1 was admitted on [DATE] with diagnoses of a history of a Heart Attack and Chronic Obstructive Pulmonary Disease. R1's Minimum Data Set (MDS) dated [DATE] documents that R1 is cognitively intact and is dependent on staff for toilet and sit to stand transfers and is occasionally incontinent of urine and always continent of bowels. 2. On 1/30/25 at 1:00 PM, R17 stated that she believes they are short staffed because it takes a long time for the call light to be answered. V23, R17's sister, stated that she does not think there is enough staff. V23 stated, It was about 2 weeks ago (R17) called me and told me she had her light on for a very long time and no one would come and help her. She needed her catheter tubing moved because she could not roll her wheelchair. I called over here. I had to try 5 times before someone would pick up the phone. Finally, someone answered. I told them my sister needed help and he told me that was a long walk for him because he was down on the rehab unit. I then decided just to drive over here. I live across town. I came and helped my sister. R17's Face Sheet, print date of 2/3/25, documents that R17 was admitted on [DATE] with diagnoses of Parkinson's Disease and Urinary Retention. R17's MDS, dated [DATE], documents R17 is cognitively intact, dependent on staff for toileting and dressing, requires substantial/ maximal assistance with transfers and bed mobility, is occasionally incontinent of urine, and frequently incontinent of bowel. 3. On 2/4/25 at 2:05 PM, R13 stated that the facility is short staffed. She has had to wait as long as 2 hours to be taken to the bathroom before. I am usually continent but when it takes 2 hours, I have an accident and it makes me feel dirty, stinky, and crappy. At night they are in such a hurry, they flip you around like a sack of potatoes so I don't even use my call light for the bed pan. I wear an incontinent brief and a pad and I go in them. R13's Face Sheet, print date of 2/3/25, documents R13 was admitted on [DATE] and has diagnosis of hemiplegia and hemiparesis following a stroke. R13's MDS, dated [DATE], documents R13 is cognitively intact, is dependent on staff for toileting and transfers, and is occasionally incontinent of urine and always continent of bowels. The Resident Council Minutes, dated 1/27/25, documents, Residents asking about call lights - (V2, Director of Nurses) explaining our staffing issue due to the transition - New company will allow agency CNA (Certified Nurses Aide) and Nurses. The policy Call Light System, dated 12/20/11, documents, 2. Respond promptly when the call light is activated.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to educate residents on safety protocol and supervising ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to educate residents on safety protocol and supervising dining for 6 of 7 residents (R2, R7, R8, R9, R10, R11) reviewed for accidents and supervision in the sample of 28. Finding include; 1. On 1/29/25 at 8:15 AM, V3, Registered Nurse (RN), stated R2 went to (Department Store) a couple of weeks ago. She called a cab, put her coat on, got her purse, and when the cab came she went out and left. We went and got her. On 1/29/25 at 9:30 AM, V2, Director of Nurses (DON), stated R2 is cognitively intact, she called a cab, got her coat and purse, and went to (Department Store). During a shift change rounds, the aide was told by R2's roommate (R1) that R2 had went to (Department Store). I was notified that she was not in the building, I looked at the camera and it showed her getting into a cab at 1:55 PM. I called the cab company and they told me they picked R2 up and took her to (Department Store). They told me they were familiar with her and had taken her to (Department Store) multiple times at her previous residence. I tried to call the son and there was no answer so I called the police. I had them go over to the (Department Store) and they found her. I went to the (Department Store) to pick her up. She was there doing banking. She said she did not realize that she needed to sign out and let someone know she was leaving. I did talk to the son and let him know what happened. He said that sounds like Mom. She does her banking at (Department Store) and goes often. She knew where she was going and how to get there by calling a cab. She was walking with a steady gait and no assistive devices. I have since educated her that she needs to sign out and let staff know where she is going. On 1/29/25 at 1:35 PM, R2 stated that she did not realize that she had to sign out and let someone know if she wants to leave the building. R2 stated she needed to go to (Department Store) because she needed to do her banking. R2 stated she is very familiar and capable with calling a cab and going by herself. She was never afraid or in danger. R2's Face Sheet, print date at 2/3/25, documents R2 was admitted on [DATE] and has diagnoses of Congestive Heart Failure and Atrial Fibrillation. R2's Minimum Data Set (MDS), dated [DATE], documents R2 is moderately cognitively impaired and requires partial to moderate assist with mobility. R2's Elopement Risk Assessment, dated 12/9/24, documents R2 is not at risk for elopement. R2's Nurses Note, dated 1/7/2025 3:41 PM, documents, Resident last seen by this writer around 1:30 PM in her room sitting on her bed on the phone. Between 215-245 CNA (Certified Nurses Aide) notified this writer resident's roommate said resident had called a cab and left in the cab. This writer immediately went to resident's room and verified what roommate had told CNA. This writer went directly to DON's (Director of Nurses) office to notify resident had allegedly left in a cab. R2's Nurses Note, dated 1/7/2025 3:00 PM, documents, Resident left the building via cab service and went to (Department Store) to purchase a gift card for someone that she was going to gift money to. BIMS (Brief Interview of Mental Status) noted at 15 (indicates cognitively intact). Resident had a Winter coat on and ambulated without difficulty with a steady gait. Assisted back to facility with facility van without difficulty. Resident stating that her son knows that she has purchased gift cards that have went to others that may have scammed her money. Noted that resident has her own cell phone for use. Call to Son and he states that his mother travels all the time by herself and is capable of leaving on her own and has purchased thousands of dollars for unknown people and has depleted most of her accounts. Son states that he will bring her another new phone and new Power of Attorney papers that will require a Dr signature and assessment for capacity of executive decision making abilities. Resident is alert and oriented x 4 with no distress noted upon returning to facility. The Elopement Prevention and Response Policy, dated 2/19/21, documents, Assessment and Identification of Residents at Risk for Elopement. An Elopement Risk Assessment will be completed on every resident on the day of admission / readmission. 2. On 1/29/25 from 8:20 AM to 8:50 AM, the breakfast meal was observed at intervals of 10 minutes or less. The dining room is split into two dining rooms. The main dining room and the back half is for residents that require assistance. From the assisted dining room staff can not see the entire main dining area. V7 CNA and V8 CNA are assisting residents in the assisted dining room. The main dining room has no nurse or CNA supervising the meal continuously. R7, R8, R9, R10, and R11 all are seated and eating their breakfast in the main dining room. On 1/29/25 at 8:50 AM, V3 Registered Nurse (RN), stated that usually nursing staff is in the dining room passing medications and CNA's are in here to supervise. V3 stated, I am not going to lie. Staffing has been an issue lately. V3 agreed there is not nursing staff present and there should be. R7's Face Sheet, print date of 2/3/25, documents that R7 was admitted on [DATE] and has diagnoses of Dysphagia and hemiplegia and hemiparesis affecting the right dominant side. R7's Minimum Data Set (MDS), dated [DATE], documents R7 is cognitively intact and requires set up or clean up assist for eating. R7's Physician Order, dated 11/8/24, documents, Mechanical Soft texture, thin consistency related to dysphagia. R8's Face Sheet, print date of 2/3/25, documents that R8 was admitted on [DATE] and has diagnoses of Alzheimer's Disease and Dementia. R8's MDS, dated [DATE], documents that R8 is severely cognitively impaired and requires set up or clean up assistance with dining. R8's Physician Order, dated 1/31/24, documents, Mechanical Soft diet, Mechanical Soft texture, Thin consistency, for difficulty chewing. R9's Face Sheet, print date of 2/3/25, documents that R9 was admitted on [DATE] and has diagnoses of Dementia, Dysphagia, and Anorexia. R9's MDS, dated [DATE], documents that R9 is moderately cognitively impaired and requires set up or clean up assistance with dining. R9's Physician Order, dated 1/13/25, documents regular diet, thin consistency. R10's Face Sheet, print date of 2/3/25, documents R10 was admitted on [DATE] and has a diagnosis Diabetes. R10's MDS, dated [DATE], documents R10 is severely cognitively impaired and requires set up or clean up assistance with dining. R10's Physician Order, dated 8/9/24 documents Heart Healthy Diet Precautions Regular texture, thin consistency. R11's Face Sheet, print date of 2/3/25, documents R11 was admitted on [DATE] and has a diagnosis of Diabetes. R11's Skilled Nurses Note, dated 1/30/25, documents R11 is alert and orientated to person, place, and thing. R11's Physician Order, dated 1/24/25 documents Heart Healthy Diet Precautions Regular texture, thin consistency, 2000 Fluid Restriction. The facility, undated, Assisted Dining Considerations, fails to document the need for Nursing staff to be present in the dining room.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure sufficient staff were available to provide needed care in a ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure sufficient staff were available to provide needed care in a timely manner and supervision. This failure has the potential to effect all 109 residents residing in the facility. Findings include: 1. On 1/29/25 at 1:35 PM, R2 stated that R1 was crying a couple of weeks ago because she was so upset about how long it was taking for staff to come in and help her. On 1/29/25 at 1:45 PM, R1 stated that she believes the facility is short staffed because you have to wait for help. R1 stated that it can take over an hour to get help. R1 stated about 2 weeks ago, I was crying because no one would come and answer my light and I needed to go to the bathroom. That night I waited for 2 hours. R1's Face Sheet, print date of 2/4/25, documents R1 was admitted on [DATE] with diagnoses of a history of a Heart Attack and Chronic Obstructive Pulmonary Disease. R1's Minimum Data Set (MDS) dated [DATE] documents that R1 is cognitively intact and is dependent on staff for toilet and sit to stand transfers and is occasionally incontinent of urine and always continent of bowels. 2. On 1/30/25 at 1:00 PM R17 is visiting with V23, R17's sister. R17 stated that she believes they are short staffed because it takes a long time for the call light to be answered. V23 stated that she does not think there is enough staff. V23 stated, It was about 2 weeks ago (R17) called me and told me she had her light on for a very long time and no one would come and help her. She needed her catheter tubing moved because she could not roll her wheelchair. I called over here. I had to try 5 times before someone would pick up the phone. Finally someone answered, I told them my sister needed help and he told me that was a long walk for him because he was down on the rehab unit. I then decided just to drive over here. I live across town. I came and helped my sister. R17's Face Sheet, print date of 2/3/25, documents that R17 was admitted on [DATE] with diagnoses of Parkinson's Disease and Urinary Retention. R17's MDS, dated [DATE], documents R17 is cognitively intact, dependent on staff for toileting and dressing, requires substantial/ maximal assistance with transfers and bed mobility, is occasionally incontinent of urine, and frequently incontinent of bowel. 3. On 2/4/25 at 2:05 PM, R13 stated that the facility is short staffed. She has had to wait as long as 2 hours to be taken to the bathroom before. I am usually continent but when it takes 2 hours, I have an accident and it makes me feel dirty, stinky, and crappy. At night they are in such a hurry, they flip you around like a sack of potatoes so I don't even use my call light for the bed pan. I wear an incontinent brief and a pad and I go in them. R13's Face Sheet, print date of 2/3/25, documents R13 was admitted on [DATE] and has diagnosis of hemeplegia and hemiparesis following a stroke. R13's MDS, dated [DATE], documents R13 is cognitively intact, is dependent on staff for toileting and transfers, and is occasionally incontinent of urine and always continent of bowels. 4. On 1/29/25 from 8:20 AM to 8:50 AM, the breakfast meal was observed at intervals of 10 minutes or less. The dining room is split into 2. The main dining room and the back half is for residents that require assistance. From the assisted dining room staff can not see the entire main dining area. V7 CNA and V8 CNA are assisting residents in the assisted dining room. The main dining room has no nurse or CNA supervising the meal continuously. R7, R8, R9, R10, and R11 all are seated and eating their breakfast in the main dining room. On 1/29/25 at 8:50 AM, V3 Registered Nurse (RN), stated that usually nursing staff is in the dining room passing medications and CNAs are in here to supervise. V3 stated, I am not going to lie. Staffing has been an issue lately. V3 agreed there is not nursing staff present and there should be. R7's Face Sheet, print date of 2/3/25, documents that R7 was admitted on [DATE] and has diagnoses of Dysphagia and hemiplegia and hemiparesis affecting the right dominant side. R7's Minimum Data Set (MDS), dated [DATE], documents R7 is cognitively intact and requires set up or clean up assist for eating. R7's Physician Order, dated 11/8/24, documents, Mechanical Soft texture, thin consistency related to dysphagia. R8's Face Sheet, print date of 2/3/25, documents that R8 was admitted on [DATE] and has diagnoses of Alzheimer's Disease and Dementia. R8's MDS, dated [DATE], documents that R8 is severely cognitively impaired and requires set up or clean up assistance with dining. R8's Physician Order, dated 1/31/24, documents, Mechanical Soft diet, Mechanical Soft texture, Thin consistency, for difficulty chewing. R9's Face Sheet, print date of 2/3/25, documents that R9 was admitted on [DATE] and has diagnoses of Dementia, Dysphagia, and Anorexia. R9's MDS, dated [DATE], documents that R9 is moderately cognitively impaired and requires set up or clean up assistance with dining. R9's Physician Order, dated 1/13/25, documents regular diet, thin consistency. R10's Face Sheet, print date of 2/3/25, documents R10 was admitted on [DATE] and has a diagnosis Diabetes. R10's MDS, dated [DATE], documents R10 is severely cognitively impaired and requires set up or clean up assistance with dining. R10's Physician Order, dated 8/9/24 documents Heart Healthy Diet Precautions Regular texture, thin consistency. R11's Face Sheet, print date of 2/3/25, documents R11 was admitted on [DATE] and has a diagnosis of Diabetes. R11's Skilled Nurses Note, dated 1/30/25, documents R11 is alert and orientated to person, place, and thing. R11's Physician Order, dated 1/24/25 documents Heart Healthy Diet Precautions Regular texture, thin consistency, 2000 Fluid Restriction. On 1/29/25 at 11:09 AM, V16 CNA, stated I think we have enough staff. At the longest it will take about 10 to 15 minutes to answer a call light. There are times when you have to hurry your care because there is just to much to do. On 1/29/25 at 11:12 AM, V17 Licensed Practical Nurse (LPN), stated, Usually I work the 200 hall and we have 3 aides and that is just not enough. Those residents require the (full mechanical lift) and (partial mechanical lift). You play catch up all shift late with medications, late with treatments. The aides are playing catch up too. Residents have to wait longer and they stay in bed longer. On 1/29/25 at 11:26 AM, V7 CNA, stated usually there are 2 CNAs on each hall. Taking residents to the bathroom takes longer, longer call light times, passing the food out on the hall takes longer so the food is cold. On 2/5/25 at 10:00 AM, V5 Assistant Director Of Nurses (ADON) stated the facility does not have a staffing policy. I staff per state guidelines but I go a little bit above because we do have a high rate of call offs which leave me a buffer for 2 call offs. Before the ownership change, the agency was not sending us staff. They also did not have a lot of agency CNAs that they could send us. So the last week we were relying on our staff so if we did have a call off that really did put us in a bind. That was due to agency not being able to fill our open shifts. We would have our nurse managers and supervisors come in and help. Other non direct care staff would come in and help were they could, pass ice, meal trays, push wheelchair, engage with residents. The facility written census, dated 2/5/25, doucments, (the facility) 1/29/25 In house census = 109
Sept 2024 9 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Resident Rights (Tag F0550)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to answer call lights in a timely manner for 3 of 10 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to answer call lights in a timely manner for 3 of 10 residents (R17, R58, R102) reviewed for dignity in the sample of 51. This failure resulted in R58 feeling less than a person, R102 feeling humilated, and R17 felling terrible. Findings include: 1. On 09/23/24 at 11:27 AM, R58 stated, It can take up to 1 hour for them to come and get me to the bedpan. They have to (full mechanical lift) me into bed and then get the bed pan. With waiting that long, I have accidents. I have lost a lot with my disease and being put in a nursing home. I am continent still and I don't want to lose that. When I have accidents, I feel like less of a person. R58's admission Record, Print date of 9/24/24, documents that R58 was admitted on [DATE] and has diagnoses of Multiple Sclerosis and functional Quadriplegia. R58's Minimum Data Set,(MDS), dated [DATE], documents R58 is cognitively intact, is totally dependent on staff for all care and mobility, is occasionally incontinent, and that bowel continence was not rated. 2. On 09/23/24 at 11:10 AM, R102 was questioned about how timely staff assist with answering the call light, R102 stated, This morning I was in the dining room, I asked to be taken back to my room because I had to go to the bathroom. The aide in the dining room said, Ok I will be back. If I ever write a book about this place that is going to be the title because that is all they ever tell you. They never took me to the bathroom. I had a number 2 in my pants because I couldn't hold it during breakfast and exercise class. When they finally brought me back to my room, I got cleaned up. It makes me humiliated when I have an accident because I have to wait so long. R102's Nurses Note, dated 9/12/2024 10:15 documents, The staff member informed this writer that they were going to go on break and when they come back they are going to get up the resident. The staff member left on her break, the resident put on her light. This writer went to check on the call light and see what the resident needed. Resident stated that she needed the aid. This writer informed the resident that it was be just one moment and left the room to go get help. This writer walked down the hall to see if staff had returned, when resident put back on her light. Staff went back down to her room to check on the resident. Resident stated that she had soiled herself and she still need to go some more and wanted to get up to go to the restroom. This writer informed her it would be just one moment and went to go to get the aid. This writer left the floor to get the other staff member. However, did not see the staff member outside and returned to the floor. This writer could hear noise down the hall and resident call light was back on. This writer went back to the resident room with wipes and a depend. Resident was crying and very upset. She stated that it wasn't fair and that she always has to wait, and she is sick of it all. This writer and a different staff member assisted getting the resident up. She was placed on a sit-to-stand and transfer to the restroom. We were in the process of cleaning up the resident, when the aid returned to the floor and saw that the two of us were in the resident room. The different staff member and this writer finished cleaning up the resident while the aid went to get another resident up. R102's admission Record, print date of 9/24/24, documents that R102 was admitted on [DATE] and has diagnoses of Polyarthritis and a history of falls. R102's MDS, dated [DATE], documents R102 is cognitively intact, has bilateral leg range of motion issues, dependent on staff for transfers and toileting hygiene, always continent of bowel, and frequently incontinent of urine. 3. On 09/23/24 at 11:40 AM, R17 stated, I am continent but it can take an hour before they come and answer the light. When it takes that long, I have accidents. I then feel terrible about it. R17's admission Record, print date of 9/24/24, documents that R17 was admitted on [DATE] and has diagnoses of Type 2 Diabetes and Schizoaffective Disorder. R17's MDS, dated [DATE], documents that R17 is cognitively intact, dependent on staff for toileting, chair to bed transfer, uses a wheelchair, is occasionally incontinent of urine, and always continent of bowel. The Resident Council Minutes, dated 9/3/24, documents, New Business: Nursing: A lot of complaints about CNA's (Certified Nurses Aide) not coming to calls. The Resident Council Minutes, dated 7/2/24, documents, New Business: Nursing: call light/ won't give to resident. Long wait times. The Illinois Long Term Care Ombudsman Program Resident Rights', dated 11/18, Your rights to dignity and respect. Your facility must treat you with dignity and respect and must care for you in a manner that promotes your quality of life.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review the facility failed to implement interventions to prevent weightloss, monitor...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review the facility failed to implement interventions to prevent weightloss, monitor weightloss, encourage resident eating for 2 of 7 residents (R7, R46) reviewed for weight loss in the sample of 51. This failure resulted in R7 and R46 both experiencing significant weight loss. Findings include: 1. On 9/24/24 at 11:58 AM, R7 was served her lunch tray. During the meal, R7 sat still and looked at her food. At 12:20 PM, the Chaplin came and removed her from the dining room to take her back to her room. During the meal, R7 was not offered help with cutting up her turkey, encouragement to eat, or offered something else to eat. R7's admission Record, print date of 9/25/24, documents that R7 was admitted on [DATE] and has a diagnosis of Dementia. R7's Minimum Data Set (MDS), dated [DATE], documents that R7 is severely cognitively impaired and requires set up or clean up assistance with dining. R7's Diet Order, dated 9/18/24, documents, Sodium precautions diet, Regular texture, Thin consistency. R7's Dietary Note, dated 8/15/2024 08:58, documents, WEIGHT WARNING: Value: 134.2 Vital Date: 2024-08-06 11:27:00.0 MDS: -5.0% change over 30 day(s) [ 9.5% , 14.0 ] -7.5% change [ 8.2% , 12.0 ] RD (Registered Dietician) evaluation for unplanned wt (weight) loss. Wt (8/6) 134.2# BMI (body mass index) 28 (overweight). Sodium precautions. PO (oral) intakes had been varied/poor over the past month, but more meals >76% consumed recently per documentation. Continue to encourage intakes and fluids. Offer alternatives and snacks as desired. No pressure wounds reported as present. Continue to monitor PO (oral) intakes and wt trends. RD to f/u prn (follow up). R7's Weight Summary documents on 6/10/24 R7 weighed 147.2 pounds, on 8/6/24 134.2 pounds resulting in a 8.83% weight loss in one month, and on 9/10/24 133.2 pounds resulting in a 9.5% weight loss in 3 months. R7's Meal Intake Percentages Summary documents that from 9/1/24 - 9/24/25, 14 days were documented on and 20 entries made documented that R7 ate 0 - 25%. 2. R46's admission Record, print date of 9/25/24, documents that R46 was admitted on [DATE] and has diagnoses of Senile Degeneration of the Brain, anorexia, Dementia, skin cancer of the nose and right lower leg. R46's MDS, dated [DATE], documents that R46 is severely cognitively impaired and requires supervision or touching assist for eating. R46's Diet Order, dated 6/5/24, documents, Regular diet, Regular texture, Thin consistency. R46's Electronic Medical Record fails to document any other dietary orders. R46's Dietary Note, dated 9/16/2024 11:07, documents, WEIGHT WARNING: Value: 121.6 Vital Date: 2024-09-10 15:15: 00.0-3.0% change over 30 day(s) [ 4.3% , 5.4 ] -7.5% change [ 12.1% , 16.7 ] RD (Registered Dietician) evaluation for wt (weight loss) loss x 3 mo (months). Insignificant 4/3% wt loss x 1 mo. Anticipated wt loss r/t (related to) hospice. Wt (9/10)121.6# BMI 19.6 (low based on age). Regular diet. Most meals 51-100% per documentation. Continue to encourage intakes and fluids as desired. See Skin & Wound Evals (evaluations) for cancer lesions details. Chart reviewed. Declines including poor intakes and wt loss r/t hospice. RD to plan to f/u (follow up) monthly/prn (as needed). R46's Weight Summary documents that R46's weight on 6/6/24 was 138.3 pounds, 7/10/24 was 138.1 pounds, 8/6/24 127 pounds (8.03% loss in one month), and on 9/10/24 it was 121.6 pounds (4.25% weight loss in one month). R46 had a 11.94% loss from July to September. R46's Care Plan,dated 9/9/2024, (R46) is at nutritional risk related to Admit to hospice for senile degeneration of brain and anorexia 6/5/24 History of weight loss Impaired skin integrity r/t CA (cancer) lesions to nose/R (right) thigh. Interventions: Nutrition Interventions to encourage adequate intakes r/t underweight per BMI (body mass index) and altered skin integrity 9/9/24 - Fortified Juice BID (twice a day) (B/D meals)(breakfast and dinner). Serve diet as ordered, weight as ordered, record meal intake, encourage appropriate intake of food and fluids, offer substitutes for dislikes. 6/5/24 Regular diet. On 9/24/24 at 4:05 PM, V1, Administrator, stated, We do not have a feeding assistance policy, but staff should be assisting those that need help. On 9/25/24 at 2:20 PM, V2, Director of Nurses, stated that even though she (R46) is on hospice some intervention should be put into place to at least try to keep the weight loss at a minimum. V2 further stated that residents should be encourage to eat, receive assistance from staff if they need it, and offered something else to eat if they are not eating.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to provide Skilled Nursing Facility Advanced Beneficiary Notice (SNF/AB...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to provide Skilled Nursing Facility Advanced Beneficiary Notice (SNF/ABN) form CMS 1055 to residents prior to discharge from Medicare Part A services for 2 of 3 residents (R106, and R315) reviewed for Medicare Part A services in the sample of 51. Findings include: 1. R106's facesheet dated 9/26/2024 documents R106 was admitted to the facility on [DATE]. R106s' face sheet documents a diagnosis in part of unspecified fracture of T9-T10 vertebra, chronic kidney disease, syncope, collapse and repeated falls. Review of record documents R106 Medicare Part A Services stated 6/24/2024 and terminated on 8/5/2024 with benefit days remaining. The SNF/ABN form CMS 1055 was not provided to R106 by the facility. 2. R315's face sheet dated 9/26/2024 document R315 was admitted to the facility on [DATE] with diagnosis of bilateral primary osteoarthtritis of hip, radiculopathy lumbar region, repeated falls and spinal stenosis. Review of R315's record documents R315 Medicare Part A Service started on 7/1/2024 and services terminated on 8/16/2024 with benefit days remaining. The SNF/ABN form CMS 1055 was not provided to R315 by the facility. On 9/25/2024 at 12:30 PM, V28, social services stated she does not complete the Advanced Beneficiary Notice (ABN). V28 stated they are not being done as she has not been trained to do them. V28 stated she started employment at the facility on 6/28/2024. On 9/25/24 at 01:02 PM, V2, Director of Nursing (DON) stated she would expect the facility to complete ABN's. The facility undated training notes non-covered and SNFABN docx. documents medicare requires that notices be sent to beneficiaries when Medicare services are ending
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to perform complete incontinent care, for 2 of 5 (R6, R45...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to perform complete incontinent care, for 2 of 5 (R6, R45) residents, reviewed for incontinence, in a sample of 51. Findings include: 1. On 09/25/2024 at 10:15 AM, V23, Certified Nurse Assistant (CNA), cleansed R6's left buttock down to inner thigh, and cleansed front to back peri rectal and rectal area using wet cleansing wipes. V23 did not dry the cleansed areas. R6 was then rolled onto her back, and V23 cleansed her abdominal fold, bilateral groins and labia with the wet cleansing wipes. These areas were not dried nor was R6's left hip, buttock or back of left thigh cleansed. V23 then put a clean incontinent brief on R6 and then pulled her pants back up. R6's Physician's order sheet, dated 9/2024, documented a diagnoses of personal history of urinary tract infections, dementia and anxiety. R6's Minimum Data Set (MDS), dated [DATE], documented that she was always incontinent of her bowels and her bladder, that her cognition was severely impaired and that she was dependent upon staff for toileting and personal hygiene. R6's Care Plan, dated 7/22/2024, documented, Maintain clean/dry skin. Dry well under skin folds. Do not apply powders. Apply lotion on dry skin. Do not apply lotion to open areas. It continues, Incontinence care with each incontinence episode. 2. On 09/24/2024 at 01:10 PM, V18, CNA, cleansed R45's left groin, with cleansing wipe and there was smeared bowel movement was noted, she flipped over wipe, cleansed down right groin and then along R45's penis. R45 was not dried after. V18 then rolled R45 on to his left side, cleansed front to back R45 rectal area and right hip, areas were not dried, antifungal powder was applied to his buttocks and rectal area. R45 was turned onto his back and his penis appeared still wet from the cleansing wipe. Then R17, CNA and R18, CNA, attached new adult incontinent brief and pulled R45's pants up. R45's Physician's order sheet, dated 09/2024, documented diagnoses of Alzheimer's, Dementia and Parkinson's disease. R45 MDS, dated [DATE], documented that he was always incontinent of bowel and bladder and that he was dependent for toileting hygiene. It also documented that his cognition was severely impaired and that he was dependent upon staff for personal hygiene. R45's Care Plan, dated 06/14/2024, documented, Provide pericare after each incontinent episode. It continues, Maintain clean and dry skin. On 09/25/2024 on 01:25 PM, V29, CNA, stated that when incontinent care is being done, all areas should be cleansed and if using the cleansing wipes, for incontinent care, all areas need to dried. On 09/25/2024 at 01:29 PM, V21, CNA, stated that when performing incontinent care, if they are using cleansing wipes when doing incontinent care, all areas should be dried after using these and that all areas are cleansed during incontinent care. On 09/25/2024 at 01:35 PM, V27, CNA, stated that all areas are cleansed during incontinent care. V27 stated that all the areas that were cleansed during incontinent care need to be dried. On 09/25/2024 at 3:00 PM, V2, Director of Nurses, stated that staff should be cleansing all of the residents areas, during incontinent care and dry the resident skin when using the cleansing wipes. The facility's policy, Incontinence Care (Peri-Care), dated 06/05/2017, documented, 7. Assure all areas that may be contaminated by incontinence of urine or feces have been cleansed. It continues, Cleanse the buttocks/rectal area last.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to address Pharmacy Recommendations in a timely manner for 1 of 5 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to address Pharmacy Recommendations in a timely manner for 1 of 5 residents (R87) reviewed for medication review in the sample of 5. Findings include: R87's admission Record, print date of 9/24/24, documents that R87 was admitted on [DATE] and has diagnoses of Parkinson's Disease, Depression, Dementia, and Anxiety. R87's Pharmacy Recommendation, dated 6/27/24, documents, (R87) has been receiving clonazepam 0.25 mg once daily for anxiety since 1/20/24. Dose reduction attempts should be made for anxiolytic medications at least twice in the first year and then yearly to ensure drug effectiveness with minimal side effects. This Pharmacy Recommendation was reviewed and signed by V31, Medical Director on 9/25/24. R87's Pharmacy Recommendation, dated 7/12/24, documents, (R87) has been receiving Quetiapine 12.5 mg in the afternoon and 50 mg at bedtime for Major Depression since dose was increased 1/2024. Dose reduction attempts should be made for antipsychotics medications at least twice in the first year and then yearly to ensure drug effectiveness with minimal side effects. This Pharmacy Recommendation was reviewed and signed by V31, Medical Director on 9/25/24. On 9/25/24 at 2:15 PM, V2, Director of Nurses, stated that the previous Director of Nurses had not been keeping up with the Pharmacy Recommendations so once she came onboard she had to send them all back out to V31 and he has not answered the recommendations letters after requesting them many times. V2 stated that she expects the Doctor to reply to the Pharmacy Recommendations is 2 weeks. The Pharmacy Consultant Policy, undated, does not address Physician replies to Pharmacy Recommendations.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record reviews the facility failed to review a urine culture and obtain a wound culture f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record reviews the facility failed to review a urine culture and obtain a wound culture for 1 out of 6 residents, (R67), reviewed for antibiotic stewardship in a sample of 51. Findings include: R67 was admitted to the facility on [DATE] with diagnosis of, in part, urinary tract infection (UTI), chronic kidney disease, stage 3, bladder-neck obstruction, diabetes mellitus type 2, benign prostatic hyperplasia with lower urinary tract symptoms and presence of urogenital implants. R67's Minimum Data Set (MDS), dated [DATE], documents he is severely cognitively impaired and completely dependent on staff to provide assistance with toileting and personal hygiene. R67's care plan, dated 7/15/2024, documents he has a diagnosis of BPH and for staff to monitor for signs and symptoms of urinary retention: no urination for 8 hours - if he can barely urinate or feels like bladder if full for an hour or more, having urgency when he feels like emptying, frequent urination, a stream of urine that is slow or weak. R67 has an indwelling catheter related to bladder obstruction, BPH and has urethral stents in place and for staff to monitor/record/report signs/symptoms of UTI: pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp, foul-smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns. R67 has an abscess to left upper quad of abdomen with intervention for staff to complete labs/diagnostics as ordered. R67's Wound Evaluation and Management Summary, dated 7/15/2024, documents a deep wound culture was recommended to be done that day. R67's orders, dated 7/16/2024, document him being placed on an antibiotic, Tetracycline HCl, oral tablet 500 milligrams (MG). Give 1 tablet by mouth two times a day for wound until 07/29/2024. Would cultures were not completed prior to or during the administration of R67's antibiotic. R76's urine culture results, reported 7/31/2024, document the superficial bacteria are not indicative of a urinary tract infection. If clinically indicated, recollect clean-catch, mid-stream urine and transfer immediately to urine culture transport tube. No Repeat culture was completed. R67's orders, dated 8/3/2024, document him being place on Cephalexin oral capsule 500 MG. Give 500 mg by mouth every 12 hours for UTI related to urinary tract infection for 7 Days Cephalexin 500mg every (q)12 hours(h) for 7 days. On 09/25/24 at 12:50 PM, regarding urinary tract infections, V3, (Assistant Director of Nursing/ADON) stated when the residents go out to the hospital and come back on antibiotics, we don't always get the results of their culture and sensitivity, we just go off of the orders given for antibiotics by the hospital providers. We do not ask for the results to be sent to us if they were not provided when the residents return. On 9/26/2024 at 8:55 AM, V34, Infection Preventionist, stated I do not know why R67 continued to stay on antibiotics after the culture results came back as not indicative of a urinary tract infection. I would have called the doctor with these results to ask to do a repeat urine analysis with culture and sensitivity and to see if we should stop the antibiotic. Upon return from hospital stays, I receive the results of cultures for the residents, and I am not sure why some of the results were not available on R67's chart. On 9/26/2024 at 11:15 AM, V34 stated the wound care nurse should have completed the wound cultures that were recommended. V34 stated she is not sure why R67 was placed on an antibiotics for his wound. The facility's Infection Prevention and Control Manual Antibiotic Stewardship and Multi-Drug Resistant Organisms (MDROs), dated January 2023 documents, Antibiotic stewardship refers to systemic efforts to optimize the use of antibiotics- not just reduce the total volume used- to maximize their benefits to patients, while minimizing both the rise of antibiotic resistance as well as adverse effects to patients from unnecessary antibiotic therapy.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record reviews the facility failed to provide assistance with personal hygiene and feedin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record reviews the facility failed to provide assistance with personal hygiene and feeding for 5 out of 32 residents, (R43, R46, R60, R7, R8), reviewed for assistance with activities of daily living (ADL) in a sample of 51. Findings include: 1. R43's Minimum Data Set (MDS), dated [DATE], documents she is moderately cognitively impaired and requires supervision or touching assistance while eating. This MDS also documents she requires a mechanically altered diet involving the change in texture of food or liquids to pureed food or thickened liquids. R43's care plan, dated 8/20/2024, documents she has a behavior problem of throwing feces in room, throwing food, plates on floor, related to dementia. Interventions put in place for staff to follow involve monitoring/documenting/reporting targeted behaviors and to attempt interventions as well as analyze key times, places, circumstances, triggers, what de-escalates the behavior and to document. On 9/23/2024 at 12:02 PM, R43 was eating pureed food with her right thumb. R43 picked up her spoon and flung her food on the floor. R43's food was observed to be to the right of her on the ground, on her wheelchair handle, and on the table. The food was not cleaned up throughout the meal. R43 continued to eat her food with her thumb and spoon while occasionally touching other surfaces with her thumb such as her wheelchair. R43 did not receive staff assistance or redirection to eat with her utensils and no staff sat at her table throughout the meal. On 9/25/2024 at 3:15 PM, V2 (Director of Nursing/DON), stated she would expect staff to redirect R43 from using her thumb to eat and provide more assistance. 2. On 9/23/24 during the noon meal which is roasted turkey, mixed vegetables, and mashed potatoes. R46 is feeding herself. No staff member offered or assisted R46 with cutting up her turkey, encouraged her to eat, or offered her something else to eat. R46 ate no turkey, 40% of her mashed potatoes and mixed vegetables. R46's admission Record, print date of 9/25/24, documents that R46 was admitted on [DATE] and has diagnoses of Senile Degeneration of the Brain, anorexia, Dementia, skin cancer of the nose and right lower leg. R46's MDS, dated [DATE], documents that R46 is severely cognitively impaired and requires supervision or touching assist for eating. R46's Diet Order, dated 6/5/24, documents, Regular diet, Regular texture, Thin consistency. R46's Electronic Medical Record fails to document any other dietary orders 3. On 9/24/24 at 11:57 AM, R60 was served her lunch tray. At 12:00 PM, R60 is trying to cut her roasted turkey with a spoon. At 12:24 PM, V30, Chaplin, came and removed her from the dining room to take her back to her room. R60 was unsuccessful with cutting up turkey and only ate a few bites of mashed potatoes. R60 was never encouraged to eat, assisted with cutting up the turkey, or questioned if she wanted something else. R60's admission Record, print date of 9/25/24, documents that R60 was admitted on [DATE] and has diagnoses of Mild Protein Calorie malnutrition and Glaucoma. R60's MDS, dated [DATE] documents that R60 is severely cognitively impaired and requires set up or clean up assistance with dining. R60's Diet Order, dated 3/27/23, documents, Regular diet, Regular texture, Thin consistency. 4. On 9/24/24 at 11:58 AM, R7 was served her lunch tray. During the meal R7 sat still and looked at her food. At 12:20 PM, the Chaplin came and removed her from the dining room to take her back to her room. During the meal, R7 was not offered help with cutting up her turkey, encouragement to eat, or offered something else to eat. R7's admission Record, print date of 9/25/24, documents that R7 was admitted on [DATE] and has a diagnosis of Dementia. R7's MDS, dated [DATE], documents that R7 is severely cognitively impaired and requires set up or clean up assistance with dining. R7's Diet Order, dated 9/18/24, documents, Sodium precautions diet, Regular texture, Thin consistency. 5. On 9/24/24 during the noon meal, R8 was not offered assistance with cutting up her turkey, encouraged to eat, or offered anything else to eat. At the end of the meal, R8 ate 100% of cake and mashed potatoes and 25% of vegetables. R8's admission Record, print date of 9/25/24, documents that R8 was admitted on [DATE] and has a diagnosis of Dementia. R8's MDS, dated [DATE], documents that R8 is cognitively intake and set up or clean up assistance with dining. R8's Diet Order, dated 4/18/24, documents, Regular diet, Regular texture, Thin consistency. On 9/24/24 at 4:05 PM, V1, Administrator, stated, We do not have a feeding assistance policy, but staff should be assisting those that need help.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R67 was admitted to the facility on [DATE] with diagnosis of, in part, urinary tract infection (UTI), chronic kidney disease,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R67 was admitted to the facility on [DATE] with diagnosis of, in part, urinary tract infection (UTI), chronic kidney disease, stage 3, bladder-neck obstruction, diabetes mellitus type 2, benign prostatic hyperplasia with lower urinary tract symptoms and presence of urogenital implants. On 9/25/2024 at 10:30 AM, V24 CNA and V26 CNA provided indwelling catheter care to R67, both failing to place gowns on. R67's order dated 9/24/2024 documents, Enhanced Barrier Precautions related to catheter: Enhanced Barrier Precautions (EBP) sign outside resident's room. Gown and glove for high contact resident care activities. Face shield should be used for any tasks that have a high potential of splash or spray. On 9/25/2024 at 3:15 PM, V2 stated she would expect staff to wear the proper PPE when providing catheter care to a resident under enhanced barrier precautions; they should have put gowns on. 3. R43 was admitted to the facility on [DATE] with diagnosis of, in part, hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, vascular dementia, and dysphagia. On 9/23/2024 at 12:02 PM, R43 was eating her mashed potatoes with her right thumb. R43 picked up her spoon and flung her pureed food on the floor. R43's food was observed to be to the right of her on the ground, on her wheelchair handle, and on the table. The food was not cleaned up throughout the meal. R43 continued to eat her food with her thumb and occasionally would touch her right thumb on her wheelchair handle then back to her food or spoon. On 09/24/24 at 12:05 PM, R43 used her right thumb to eat her pureed food. After eating off her thumb, R43 then picked up her spoon and flung her food on the floor. R43 touched her wheelchair with her right hand and thumb to turn herself away from the table after eating. V23, Certified Nursing Assistant, CNA, was assisting another resident to eat, looked at R43 as she ate with her thumb. R43 was turned back around to face the table. R43 continued to use her thumb to eat after being turned back around to face the table. V23 moved her chair from the table she was at assisting another resident to the table R43 was sitting at. V23 did not complete hand hygiene and touched R43's hair then preceded to feed her food. On 9/25/2024 at 3:15 PM, V2stated she would expect staff to use proper hand hygiene between assisting residents with feeding and redirect R43 from using her thumb to eat. 4. On 09/25/24 at 8:50 AM, V22, CNA, was passing breakfast trays to residents, she passed a breakfast tray to R25, came out of her room, without performing hand hygiene, took R106 her tray, exited her room without benefit of hand hygiene, took R86 her meal tray and set her up. V22 then exited R86's room without benefit of hand hygiene and took R13 her meal and set up her meal tray. On 09/25/2024 at 01:25 PM, V29, CNA, stated that when she is passing meal trays, she performs hand hygiene in between residents. On 09/25/2024 at 01:29 PM, V21, CNA, stated that she performs hand hygiene in between passing meal trays to residents. 09/25/2024 at 01:34 PM, V27, CNA, stated that he performs hand hygiene in between passing meal trays to residents. 5. 09/24/24 01:10 PM V17 and V18, both CNA's donned gloves without benefit of hand hygiene, used a sit to stand to transfer R45 into bed. Then with the same gloves, V18 pulled R45 pants down, and unfastened incontinent brief, which was smeared with fecal matter and laid R45 down in bed. She then performed incontinent care. V18, removed gloves and donned a new pair of gloves without benefit of hand hygiene. V18 took 3 cleansing cloths and laid them on R45's bed, and without glove change, rolled R45 on to his left side, cleansed R45's rectal area. R45's Physician's order sheet, dated 09/2024, documented diagnoses of Alzheimer's, Dementia and Parkinson's disease. On 09/25/2024 at 01:25 PM, V29, CNA stated that when she changes gloves, she uses alcohol based hand rub or wash her hands with soap and water in between glove changes. On 09/25/2024 at 01:29 PM, V21, CNA stated that when she changes gloves, she washes her hands. 09/25/2024 at 01:34 PM, V27, CNA stated that when he changes gloves he performs hand hygiene. The facility's policy, Handwashing/Hand Hygiene, dated 08/12/2024, documented, Handwashing .G. Before and after eating or handling food. H. Before and after assisting a resident with meals. The facility's policy, Infection Control, IIIC: Personal Protective Equipment- Using Gloves, dated 08/12/2024, documented, 5. Wash hands after removing gloves. (Note: Gloves do not replace handwashing.). It continues, Special considerations. 1. Always perform hand hygiene before putting on gloves to avoid contamination the gloves with microorganisms from your hands. Based on interview, observation, and record review, the facility failed to wear appropriate Personal Protective Equipment, perform hand hygiene between glove changes, and perform hand hygiene between resident contact to prevent cross contamination for 8 of 32 residents (R13, R25, R43, R45, R67, R86, R100, R106) reviewed for infection control in the sample of 51. Findings include: 1. On 9/24/24 at 12:15 PM, V20 Certified Nurse Aide (CNA) is assisting R100 with transfer and changing his clothes. V20 is wearing gloves only. V20 stated that she was going to switch R100's large urinary bag to his leg bag. V20 retrieved the leg bag and emptied a small amount of urine that was left in the bag previously. V20 then placed the leg bag into another bag. The urinary bags were never switched. V20 then removed her gloves and donned new gloves with no hand hygiene. V20 then removed R100's shirt and put a new shirt on him. R100's room door has signage indicating that he is on Enhanced Barrier Precautions and all Personal Protective Equipment (PPE) is hanging on the door. On 9/26/24 at 2:20 PM, V2, Director of Nurses, stated that R100 is on Enhanced Barrier Precautions because he has a dialysis shunt in his upper arm. V2 further stated that a gown, gloves should be worn when providing care for any resident on Enhanced Barrier Precautions and hand hygiene should be done before putting on gloves and after removing gloves.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on interview, observation, and record review, the facility failed to serve food, dispose of outdated food, label and date food items to prevent food borne illness. This has the potential to affe...

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Based on interview, observation, and record review, the facility failed to serve food, dispose of outdated food, label and date food items to prevent food borne illness. This has the potential to affect all 116 residents residing in the facility. Findings include: On 9/23/24 at 9:30 AM, V5, Dietary Manager stated food is only good for 3 or 4 days after preparing it, all food should be labeled and dated, properly sealed and employees should not have drinks in the refrigerators. On 9/23/24 at 9:30 AM, the kitchen was entered. In the stand-up refrigerators, a large pan of spaghetti and meat sauce, a small bowl of spaghetti and meat sauce, ½ cheese sandwich, large pan of cooked chicken breast, multiple small bags of carrots and purple cabbage that is shredded, 2 pies, large stainless container of shredded lettuce, large stainless container of shredded cheese, and stainless-steel container of red sauce. All of which are not dated or labeled. A large container of cooked hamburger patties dated 9/15/24, small container of tuna salad dated 9/16/24, large container of chicken breast dated 9/12/24. There is also a personal 16oz Mountain Dew and Pepsi both are half empty. On 9/23/24 at 11:46 AM, V12,Dietary Aide is serving the noon meal from the steam table. V12 is using her bare hands to grab a roll and place it on the plate. On 9/23/24 at 12:16 PM, V11, Certified Nurses Aide (CNA) is feeding R58 an orange. V11 with bare hands peeled the orange and then fed the orange to R58. In between bites, V11 is attempting to feed R71 and wiping R71's mouth with the clothing protector. V11 did not perform hand hygiene in between. On 9/24/24 at 12:01 PM, V19, CNA brought R59 her noon meal. V19 picked up the roll with her bare hands and buttered the roll for R59. The Policy Food Storage (Dry, Refrigerated, and Frozen), dated 2016, documents, 1. General storage guidelines to be followed: a. All food items will be labeled. The label must include the name of the food and the date by which it should be sold, consumed, or discarded. It continues, c. Discard food that has passed the expiration date, and discard food that has been prepared in the facility after seven days of storing under proper refrigerator. The Handwashing and glove use for food service policy, undated, documents, No Bare Hand Contact: Any ready to eat food item. bread toast, rolls and baked goods. The Long Term Care Facility Application For Medicare and Medicaid, dated 9/23/23, documents that 116 residents reside in the facility.
Aug 2024 5 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review the facility failed to provide call light within reach for 1 of 7 residents (R4) reviewed for call lights in the sample of 8. Findings Include: On 8/1...

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Based on observation, interview and record review the facility failed to provide call light within reach for 1 of 7 residents (R4) reviewed for call lights in the sample of 8. Findings Include: On 8/13/2024 at 9:22 AM, R4 in bed. R4's call light was lying on the floor at the head of the bed out of R4's reach. On 8/13/2024 at 1:29 PM, R4's call light remains on the floor out of reach. R4's Care plan dated 6/30/2023 documents R4 attempts to self transfer with intervention to remind R4 to call for assist when needs help. On 8/14/2024 at 2:11 PM, V3, Executive Director stated call light should be within reach of residents. The facility policy Call Light System dated, revised December 20, 2011 documents it is the policy of the facility to provide a means of communication to meet the needs of each resident. The policy documents staff will: assure the call light is within easy reach of the resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a resident was free from verbal abuse for 1 of 3 residents (R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a resident was free from verbal abuse for 1 of 3 residents (R4) reviewed for abuse in the sample of 8. Findings include: V9, Licensed Practical Nurse (LPN) written statement dated 8/14/2024 documents on 8/2/2024 that V9 was notified by assigned Certified Nursing Assistants (CNA) that resident often makes verbal statement to her roommate telling her to shut the f*** up. V9's statement documents if resident begins crying or yelling at staff providing care. CNAs state resident has also made verbal statements that she would hit roommate on head. V9's statement documents she informed CNAs to report these concerns as abuse. V9's statement documents social services was notified at that time for requested room change. V1, Administrator written statement dated 8/2/2024 at 2:30 PM documents Administrator was notified by SSA (social service aide) that R3 and roommate were cussing at each other in their room. V1's statement documents that V1 interviewed R3 about cussing at roommate. V1's statement documents that R3 stated R4 cussed at her too. V1's statement documents incident was over R3's TV too loud. V1's statement documents that V1 spoke to V7, Certified Nursing Assistant (CNA) and V7 stated the residents were cussing at each other over R3's TV. V1's statement documents the cussing was initiated by both residents. V1's statement documents V1 spoke to V13, CNA and V13 stated that both residents were cussing at each other. V1's statement documents that V9, LPN was reported about the incident by the CNAs which both residents were cussing at each other. V1's statement documents V1 tried to interview R4, but R4 was asleep and a BIMS (Brief Interview of Mental Status) of 5. V1's statement documents after all interviews V1 decided the incident was more of a behavior and customer service since both residents were cussing at each other. V1's statement documents V1 did not consider verbal abuse and did not report due to no victim and perpetrator in the incident. V1's statement documents both residents were involved together. V1's statement documents R3 was offered a room change since she was the last person to move into the current room. V1's statement documents R3 declined to move. V10, Social Service Aide (SSA) statement dated 8/14/2024 documents on 8/2/2024 at approximately 2:30 PM CNAs from 100 hall came to social service to report an incident that was taking place in resident's room on hall 1100 between R3 and R4. V10's statement documents CNAs reported R3 was using abusive language towards her roommate and was requesting a room move. V10's statement documents that V10 sent out an email to numerous people include V1, administrator. V10's statement documents she saw V1 talking to nurses and CNAs about the incident. V10 stated that V1 stated a room move could be made. V10's statement documents that V10 asked R3 what was going on and she wanted to move. V10's statement documents V10 took R3 to another room and R3 did not like the room and refused to move and remained in her original room with R4. V10's statement documents that V10 informed V1 that R3 did not want to move. V7, CNA written statement dated 8/14/2024 documents on 8/2/2024 when she and V13, CNA went into room to get R4 up and dressed she was hitting staff. V7's statement documents R3 stated for R4 to stop hitting staff before R3 comes over and hits R4 because staff can't hit back. V7's statement documents R4 told R3 to mind her business. V7's statement documents that R3 called R4 a b****. V7's statement document R4 called R3 a b****' back. V7's statement documents R4 was removed from the room. V7's written statement dated 8/14/2024 in packet of statements provided to surveyor statement documents today at 8:30 AM, V7, CNA and V8 CNA were getting R4 dressed for breakfast and R4 started saying don't hurt me as she always does, statement documents R3 then says b**** shut your old a** up, I'm trying to sleep, The statement documents R4 stated get your f** a** out of bed. The statement documents as staff were leaving the room with R4, and R3 stated hurry up and get that bitch out of here. R4's Minimum Data Set (MDS) dated [DATE] documents that R4 has severe cognitive impairment. R4's MDS documents that R4 is dependent on staff foe personal hygiene, lower body dressing, sit to stand, toilet transfers and requires substantial to maximal assistance with oral hygiene, toileting, bathing upper body dressing. R4's face sheet dated 8/14/2024 documents in part that R4 has a diagnosis of unspecified dementia, moderate with other behavioral disturbances. R3's care plan dated 5/16/2023 documents R3 has potential to be verbally abusive/aggressive (yelling/screaming, abusive language) related to ineffective coping skills, anxiety disorder, depression. R3's care plan documents R3 will demonstrate effective coping skills and will verbalize understanding of need to control verbally abusive behavior through the review date. R3's care plan documents the following interventions: Administer medications as ordered and monitor for adverse effects, analyze of key times, places, circumstances, triggers, and what de-escalates behavior and document, Assess resident's coping skills and support system, Give the resident choices about care and activities, Provide calm environment (low lighting, quiet area.) R3's Minimum Data Set (MDS) dated [DATE] documents that R3 is cognitively intact. R3's social service note dated 8/2/2024 at 2:58 PM documents R3 requested a room change due to poor roommate compatibility. R3's social service note documents social service director spoke with administration and resident and all in agreement. On 8/14/2024 at 2:11 PM, V4, Executive Director stated the allegations of abuse should have been reported. V4 stated R3 would be moved to a different room today. The facility policy Prevention of Abuse, neglect and exploitation policy dated, revised 10/20/2022 documents identification, ongoing assessment, care planning, appropriate interventions and monitoring of residents with needs and behaviors which might lead to conflict or neglect.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement abuse policy for 1 of 3 residents (R4) reviewed for abuse ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement abuse policy for 1 of 3 residents (R4) reviewed for abuse in the sample of 8. Findings include: R4's Minimum Data Set (MDS) dated [DATE] documents that R4 has severe cognitive impairment. R4's MDS documents that R4 is dependent on staff for personal hygiene, lower body dressing, sit to stand, toilet transfers and requires substantial to maximal assistance with oral hygiene, toileting, bathing upper body dressing. R4's face sheet dated 8/14/2024 documents in part that R4 has a diagnosis of unspecified dementia, moderate with other behavioral disturbances. R3's care plan dated 5/16/2023 documents R3 has potential to be verbally abusive/aggressive (yelling/screaming, abusive language) related to ineffective coping skills, anxiety disorder, depression. R3's care plan documents R3 will demonstrate effective coping skills and will verbalize understanding of need to control verbally abusive behavior through the review date. R3's care plan documents the following interventions: Administer medications as ordered and monitor for adverse effects, analyze of key times, places, circumstances, triggers, and what de-escalates behavior and document, Assess resident's coping skills and support system, Give the resident choices about care and activities, Provide calm environment (low lighting, quiet area.) R3's Minimum Data Set (MDS) dated [DATE] documents that R3 is cognitively intact. R3's Social Service Note dated 8/2/2024 at 2:58 PM documents R3 requested a room change due to poor roommate compatibility. R3's social service note documents social service director spoke with administration and resident and all in agreement. On 8/14/2024 at 2:11 PM, V4, Executive Director stated the allegation of abuse should have been reported. V4 stated (R3) would be moved today. V4 stated the facility is to follow policies and procedures. The facility policy Resident abuse investigation dated, revised 12/28/2022 documents incidents of suspected or witnessed abuse or neglect will be reported to the abuse prevention coordinator, who will immediately begin an abuse investigation. the policy documents the abuse prevention coordinator will be responsible for completing the initial and final reports to the appropriate state agencies per federal and state requirements.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to report an allegation of abuse policy for 1 of 3 residents (R4) revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to report an allegation of abuse policy for 1 of 3 residents (R4) reviewed for abuse in the sample of 8. Findings include: R4's Minimum Data Set (MDS) dated [DATE] documents R4 has severe cognitive impairment. R4's MDS documents that R4 is dependent on staff for personal hygiene, lower body dressing, sit to stand, toilet transfers and requires substantial to maximal assistance with oral hygiene, toileting, bathing upper body dressing. R4's face sheet dated 8/14/2024 documents in part that R4 has a diagnosis of unspecified dementia, moderate with other behavioral disturbances. R3's care plan dated 5/16/2023 documents R3 has potential to be verbally abusive/aggressive (yelling/screaming, abusive language) related to ineffective coping skills, anxiety disorder, depression. R3's care plan documents R3 will demonstrate effective coping skills and will verbalize understanding of need to control verbally abusive behavior through the review date. R3's care plan documents the following interventions: Administer medications as ordered and monitor for adverse effects, analyze of key times, places, circumstances, triggers, and what de-escalates behavior and document, Assess resident's coping skills and support system, Give the resident choices about care and activities, Provide calm environment (low lighting, quiet area.) R3's Minimum Data Set (MDS) dated [DATE] documents that R3 is cognitively intact. R3's Social Service Note dated 8/2/2024 at 2:58 PM documents R3 requested a room change due to poor room mate comparability. R3's social service note documents social service director spoke with administration and resident and all in agreement. On 8/14/2024 at 8:30 AM, V9, Licensed Practical Nurse (LPN) stated she was the nurse on duty the day (R3) was verbally abusive to (R4). V9 stated it was reported to her by the Certified Nursing Assistants (CNA) that (R3) was telling (R4) to shut the F---- up and telling (R4) she would hit her in the head. V9 stated that (R4) cries a lot and can be loud. V9 stated the CNA reported it to Social Services. V9 stated she was told that (R3) was shown a different room to move into on the 100 hall, but that (R3) did not like the room so she was not moved. On 8/14/2024 at 8:36 AM, V1, Administrator stated that he was made aware of (R3) being verbally abusive to (R4). V1 stated that he was under the understanding that it was a cussing match between the two. V1 stated he did go and talk to (R3), but did not talk to (R4) as she was asleep. V1 stated he did not report this as an abuse allegation because it was a customer service issue. V1 stated (R3) requested to move. V1 stated (R3) did not like the room being offered so she was never moved. On 8/14/2024 at 9:15 AM, V10, Social Service Aide stated she was made aware of (R3) being verbally abusive to (R4). V10 stated this happened on a Friday. V10 stated they reported to her that (R3) needs a room change because (R3) cussing out her roommate and stating I will come over there and hit you. V10 stated she first sent an email to (V1), Administrator and she did not get a response. (V1) stated the Executive Director (V3) was out for the day . V10 stated she still had no response from (V1). V10 stated that she found (V1) in the building and he told V10 to move (R3) to another room. V10 stated she looked at bed availability . V10 stated she found a room and showed it to (R3) and she declined the room stating she did not like it she was not going to move. V10 stated she reported this to (V1) and asked if this should be reported and followed up with email that was not answered. V10 stated she told them to start behavior tracking sheets. V10 stated that (V9), LPN was the nurse on duty that day. V10 stated she was not aware of any more incidents. V10 stated she was not interviewed or asked by anyone to write a statement in regards to what happened. On 8/14/2024 at 1:20 PM V7, CNA stated she was working on 8/2/2024 and was present when (R3) was verbally abusive to (R4). V7 stated that she and (V15), CNA were in the room getting (R4) up and (R4) was hitting at them as (R4) does this. V7 stated that (R3) yelled to stop hitting the girls before I come there and hit you because I know they can't hit you. V7 stated (R4) told (R3) to mind her business and (R3) calls (R4) a B***h. V7 stated as soon as they got (R4) dressed they removed her from the room and reported to the nurse. V7 stated she was not asked to write a statement or interviewed prior to her stated dated today 8/14/2024. V7 stated (R3) did not like different room so nothing else was done. V7 stated (R3) continues to call (R4) a f**king b***h. On 8/14/2024 at 1:26 PM, V13, CNA stated on August 2nd. she was in room with (V7) getting (R4) up. V13 stated (R4) says you hurting me and (R4) does hit at staff. V13 stated (R3) yelled at (R4) stating she would slap the s**t out of R4 because she knows the staff can't. V13 stated as soon as (R4) was dressed they removed her from the room, and reported to the nurse, V13 stated a room change was not done because (R3) did not like the room. V13 stated (R4) should not have to put up with that or be moved because she does not know what is going on and a room move would be more confusing to her. V13 and V7 stated were not interviewed or asked to prove a statement until today. On 8/14/2024 at 1;55 PM, V1, Administrator stated he did get statements and interview staff on 8/2/2024. V1 stated but it was not done in writing. On 8/14/2024 at 2:11 PM, V4, Executive Director stated the allegation of abuse should have been reported. V4 stated (R3) would be moved today. V4 stated the facility is to follow policies and procedures. The facility policy Resident abuse investigation dated, revised 12/28/2022 documents incidents of suspected or witnessed abuse or neglect will be reported to the abuse prevention coordinator, who will immediately begin an abuse investigation. the policy documents the abuse prevention coordinator will be responsible for completing the initial and final reports to the appropriate state agencies per federal and state requirements.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to investigate an allegation of abuse for 1 of 3 residents (R4) reviewe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to investigate an allegation of abuse for 1 of 3 residents (R4) reviewed for abuse in the sample of 8. Findings include: R4's Minimum Data Set (MDS) dated [DATE] documents that R4 has severe cognitive impairment. R4's MDS documents that R4 is dependent on staff for personal hygiene, lower body dressing, sit to stand, toilet transfers and requires substantial to maximal assistance with oral hygiene, toileting, bathing upper body dressing. R4's face sheet dated 8/14/2024 documents in part that R4 has a diagnosis of unspecified dementia, moderate with other behavioral disturbances. R3's care plan dated 5/16/2023 documents R3 has potential to be verbally abusive/aggressive (yelling/screaming, abusive language) related to ineffective coping skills, anxiety disorder, depression. R3's care plan documents R3 will demonstrate effective coping skills and will verbalize understanding of need to control verbally abusive behavior through the review date. R3's care plan documents the following interventions: Administer medications as ordered and monitor for adverse effects, analyze of key times, places, circumstances, triggers, and what de-escalates behavior and document, Assess resident's coping skills and support system, Give the resident choices about care and activities, Provide calm environment (low lighting, quiet area.) R3's Minimum Data Set (MDS) dated [DATE] documents that R3 is cognitively intact. R3's Social Service Note dated 8/2/2024 at 2:58 PM documents R3 requested a room change due to poor roommate compatibility. R3's social service note documents Social Service Director spoke with Administration and resident and all in agreement. On 8/14/2024 at 8:36 AM, V1, Administrator stated that he was made aware of (R3) being verbally abusive to (R4). V1 stated that he was under the understanding that it was a cussing match between the two. V1 stated he did go and talk to (R3), but did not talk to (R4) as she was asleep. V1 stated he did not report this as an abuse allegation because it was a customer service issue. V1 stated (R3) requested to move. V1 stated (R3) did not like the room being offered so she was never moved. On 8/14/2024 at 1:55 PM, V1, Administrator stated he did get statements and interview staff on 8/2/2024. V1 stated but it was not done in writing. V1 did not provide any resident statements. V9's Licensed Practical Nurse (LPN) written statement dated 8/14/2024 documents on 8/2/2024 that V9 was notified by assigned Certified Nursing Assistants (CNA) that resident often makes verbal statement to her roommate telling her to shut the f*** up. V9's statement documents if resident begins crying or yelling at staff providing care. CNAs state resident has also made verbal statements that she would hit roommate on head. V9's statement documents she informed CNAs to report these concerns as abuse. V9's statement documents social services was notified at that time for requested room change. V1, Administrator's written statement dated 8/2/2024 at 2:30 PM documents Administrator was notified by SSA (social service aide) that R3 and roommate were cussing at each other in their room. V1's statement documents that V1 interviewed R3 about cussing at roommate. V1's statement documents that R3 stated R4 cussed at her too. V1's statement documents incident was over R3's TV too loud. V1's statement documents that V1 spoke to V7, Certified Nursing Assistant (CNA) and V7 stated the residents were cussing at each other over R3's TV. V1's statement documents the cussing was initiated by both residents. V1's statement documents V1 spoke to V13, CNA and V13 stated that both residents were cussing at each other. V1's statement documents that V9, LPN was reported about the incident by the CNAs which both residents were cussing at each other. V1's statement documents V1 tried to interview R4, but R4 was asleep and a BIMS (Brief Interview of Mental Status) of 5. V1's statement documents after all interviews V1 decided the incident was more of a behavior and customer service since both residents were cussing at each other. V1's statement documents V1 did not consider verbal abuse and did not report due to no victim and perpetrator in the incident. V1's statement documents both residents were involved together. V1's statement documents R3 was offered a room change since she was the last person to move into room [ROOM NUMBER]. V1's statement documents R3 declined to move. V10, Social Service Aide (SSA) statement dated 8/14/2024 documents on 8/2/2024 at approximately 2:30 PM CNAs from 100 hall came to social service to report an incident that was taken place in the resident's room on hall 1100 between R3 and R4. V10's statement documents CNAs reported R3 was using abusive language towards her roommate and was requesting a room move. V10's statement documents that V10 sent out an email to numerous people include V1, administrator. V10's statement documents she seen V1 talking to nurses and CNAs about the incident. V10 stated that V1 stated a room move could be made. V10's statement documents that V10 asked R3 what was going on and she wanted to move. V10's statement documents V10 took R3 to another room, and R3 did not like the room and refused to move and remained in her original room with R4. V10's statement documents that V10 informed V1 that R3 did not want to move. V7's, CNA, written statement dated 8/14/2024 documents on 8/2/2024 when she and V13 CNA went into room to get R4 up and dressed she was hitting staff. V7's statement documents R3 stated for R4 to stop hitting staff before R3 comes over and hits R4 because staff can't hit back. V7's statement documents R4 told R3 to mind her business. V7's statement documents that R3 the called R4 a bitch. V7's statement document R4 call R3 a b***h back. V7's statement documents R4 was removed from the room. V7's written statement dated 8/14/2024 in packet of statements provided to surveyor statement documents today at 8:30 AM V7, CNA and V8 CNA were getting R4 dressed for breakfast and R4 started saying don't hurt me as she always does, statement documents R3 then says B***h shut your old a** up, I'm trying to sleep, The statement documents R4 stated get your f** a** out of bed. The statement documents as staff were leaving the room with R4, R3 stated hurry up and get that b***h out of here. On 8/14/2024 at 2:11 PM, V4, Executive Director stated the allegation of abuse should have been reported. V4 stated (R3) would be moved today. V4 stated the facility is to follow policies and procedures. The facility policy Resident abuse investigation dated, revised 12/28/2022 documents it is the policy of the facility that all allegations of resident abuse, regardless of the source, will be fully investigated to determine if abuse or neglect occurred. The policy documents the following situations will be investigated using the guidelines in this policy; allegation of resident abuse of another resident. The policy documents the investigation will include staff and resident interviews, record review, observation of the environment if applicable, and collaboration with other appropriate agencies including law enforcement as necessary.
Jul 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to ensure a resident is free from misappropriation of their property for 1 of 4 residents (R6) reviewed for misappropriation of p...

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Based on observation, interview and record review, the facility failed to ensure a resident is free from misappropriation of their property for 1 of 4 residents (R6) reviewed for misappropriation of property in the sample of 6. Findings include: On 7/9/24 at 9:16 AM V6, Licensed Practical Nurse (LPN) administered R1's morning medications to her. When V6 opened R1's Lidocaine patch she dropped the patch on the floor and discarded it after picking it up off the floor. V6 then went back to the medication cart to retrieve another Lidocaine patch and writer requested to see the package V6 got the patch from to check the dose, physician order and name on the package. V6 stated, I just used (R1's) last patch; that was the one I dropped on the floor. I just borrowed one from (R6). I will replace it when R6's patches come in because I will still be here tonight when pharmacy delivers them because I work 16 hour shifts on Tuesdays. I borrowed it from (R6) because it is not (R1's) fault that I dropped her patch on the floor. V6 stated she doesn't always borrow one resident's medication for another resident but sometimes she has to. V6 stated floating staff sometimes do not reorder medications when they work and residents run out of things, so she has to borrow from other residents. She stated she generally has resident's medications. On 7/9/24 at 10:20 AM V2, Director of Nursing (DON) stated she would expect the nurses to follow the facility's general guidelines of the medication pass policy and not do anything from memory. She stated the residents' medications are prepackaged by pharmacy, including over the counter medications, so there are no over the counter medications in the med carts. She stated there are also no medications that can be borrowed. V2 stated the only medications in the emergency box are things like antibiotics and critical heart medications. She stated if they have to waste something like a Lidocaine patch, they can borrow from that same resident's own medications and notify pharmacy so they can send out a dose to replace that resident's own borrowed dose. She stated if she needed another Lidocaine patch, V6 should have called pharmacy, or notified her if it was something they could get over the counter and she could have sent someone out to get it. V2 stated it is never alright to take a medication from one resident and give it to another resident. The facility's policy, Prevention of Abuse, Neglect, and Exploitation Policy, revised 10/21/22 documents, It is the policy of (facility) to provide protections for the health, welfare, and right of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect , exploitation and misappropriation of resident property. Misappropriation of Resident Property means the deliberate misplacement, exploitation, or wrongful, temporary or permanent, use of a resident's belongings or money without the resident's consent. The facility's policy, Preparation and General Guidelines dated 9/1/23 documents: Medication Administration-General Guidelines: B)15) Medications supplied for one resident are never administered to another resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow Nursing Standards of Practice while performing ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to follow Nursing Standards of Practice while performing medication administration for 3 of 3 residents (R1, R3 and R4) reviewed for medications in the sample of 6. Findings include: On 7/9/24 at 9:05 AM a Medication Pass Observation was done with V6 Licensed Practical Nurse (LPN) on 100 hall. V6 stated, I already signed out all my medications but I still have some residents to give their medications. My computer doesn't always work good and I work two 16 hour shifts, on Mondays and Tuesdays, and every other weekend, so I know everyone's medications. I have not let administration know about the computer not working sometimes, I just deal with it. If a resident refuses one of their meds, I just go back and strike it out. V6 did not use the computer on her medication cart to check the e-mar while passing medications. On 7/9/24 at 9:07 AM V6 administered medications to R1. She read the names of the medications off the prepackaged pouch of medications pre-filled by pharmacy, but did not check the medications against R1's electronic medication administration record (e-mar) to ensure the correct medications were contained in the pre-filled pouch. On 7/9/24 at 9:32 AM V6 administered medications to R3. She read the names of the medications off the prepackaged pouch of medications pre-filled by pharmacy, but did not check the medications against R3's electronic medication administration record (e-mar) to ensure the correct medications were contained in the pre-filled pouch. On 7/9/24 at 9:45 AM V6 administered medications to R4. She read the names of the medications off the prepackaged pouch of medications pre-filled by pharmacy, but did not check the medications against R4's electronic medication administration record (e-mar) to ensure the correct medications were contained in the pre-filled pouch. V6 stated R4 normally asks for a pain pill, and she put a Norco 5/325 milligram (mg) tablet in a med cup (before assessing R4 and asking if she wants a pain pill) and stated R4 also normally asks for a Clonazepam for anxiety. V6 stated she gives R4 a green pill for her Clonazepam, but didn't know what the dose was. V6 pulled the card of Clonazepam from the drawer with the order documented on card, Clonazepam 1 milligram (mg) Give one tablet every (q) 12 hours (h) as needed (prn). At surveyor's request, V6 looked at R4's physician order, and R4 was ordered to receive Clonazepam 1 mg give 1/2 tablet Q12 hours prn. The order on R4's card of Clonazepam 1mg give one tablet (1mg) Q12H prn did not match her current physician's order. V6 stated the order to administer 1/2 tablet was dated 6/28/24. She stated R4 had been in the hospital and they must have changed it then but she did not know it had been changed. V6 confirmed she had worked yesterday and today and had administered medications to R4 on both days. When V6 went into R4's room to administer her medications, R4 stated she had been receiving a full pill, not a half pill of her Clonazepam, for the past 4 years . R4's Minimum Data Set (MDS) dated [DATE] documented R4 is alert and oriented. On 7/9/24 at 10:20 AM V2, Director of Nursing (DON) stated she would expect the nurses to follow the facility's general guidelines of the medication pass policy and not do anything from memory. On 7/9/24 at 2:05 PM V2, DON stated she had done a medication error report regarding R4's Clonazepam. She stated R4 had been on Clonazepam 1 mg before she went to the hospital and when she returned the order was changed to 1/2 tablet (0.5 mg). She stated a change of dose sticker should have been put on R4's card of Clonazepam to alert staff that the dose was changed. V2 stated if V6 had looked at R4's MAR while administering R4's medications, she would have seen her order for Clonazepam had been changed because the physician order would have carried over to her e-MAR. The facility's policy, Preparation and General Guidelines, dated 9/1/23 documents, Medication Administration-General Guidelines: The facility will provide pharmaceutical services, including procedures that assure the accurate acquiring, receiving, dispensing , and administering of all medications, to meet the needs of each resident. Medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so. Personnel authorized to administer medications do so only after they have been properly oriented to the medication management system in the facility. The facility has sufficient staff and a medication distribution system to ensure safe administration of medications without unnecessary interruptions. 4) Five Rights- Right resident, right drug, right dose, right route, and right time are applied for each medication being administered. A triple check of these 5 rights is recommended at three steps in the process of preparation of a medication for administration: (1) when the medication is selected, (2) when the dose is removed from the container, and finally (3) just after the dose is prepared and the medication put away. a. Check #1: Select a medication-label, container and contents are checked for integrity, and compared again the medication administration record (MAR) by reviewing the 5 Rights. b. Check#2: Prepare the dose-the dose is removed from the container and verified against the label and the MAR by reviewing the 5 Rights. c. Check #3: Complete the preparation of the dose and re-verify the label against the MAR by reviewing the 5 Rights. 5. Prior to administration, the medication and dosage schedule on the resident's medication administration record (MAR) are compared with the medication label. I the label and MAR are different and the container is not flagged indicating a change in directions or if there is any other reason to question the dosage or directions, the physician's orders are checked for the correct dosage schedule. B. Administration: 2) Medications are administered in accordance with written orders of the prescriber. Documentation (including electronic): 1) The individual who administers the medication dose records the administration on the resident's MAR directly after the medication is given.
May 2024 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to follow their mechanical lift policy to ensure the safe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to follow their mechanical lift policy to ensure the safety of residents for 2 of 4 residents (R2,R6) reviewed for Resident Injuries, in the sample of 12. Findings include: 1. R2's Face Sheet dated 5/28/2024 documents R2 has a diagnosis of Multiple Sclerosis (MS). R2's MDS dated [DATE] documents R2 is cognitively intact. R2' Care Plan dated 2/27/2024 documents R2 uses a mechanical lift (sit to stand) and requires an assist of 2 for all transfers. R2's Care Plan dated 9/3/21 documents R2 has a history of legs giving out during transfers. On 5/21/2024 at 10:20 AM, R2 stated, My left side is paralyzed. I use the sit to stand. The nurse says there is supposed to be two but they don't have the staff for two. There's never two, only one. I fell one time, a couple weeks ago while using it (sit to stand lift). I got a bruise on my arm. The Facility's Incident/Accident Log documents R2 had a fall on 5/1/2024. R2's Fall Detail Report documents R2 was lowered to floor/ground by staff. The intervention was to ensure proper positioning of knees in sit to stand prior to transfer. On 5/30/2024 at 12:45 PM, V14, Certified Nursing Assistant (CNA) and V20 transferred R2 from R2's electric wheelchair to the toilet via the mechanical sit to stand lift. V14 put the foot rest/support of the electric wheelchair up so that R2's feet would be directly on the lift. At this time both V14 and R2 stated the foot rest on R2's electric wheelchair was not put up when R2 fell on 5/1/2024 and that was the root cause of the incident. 2. R6's MDS dated [DATE] documents R6 is cognitively intact. On 5/21/2024 R6 stated, There's not enough staff. I use the sit to stand to use the bathroom, but I have to wait a long time. The girls just can't get to me. Sometimes I dribble a little bit while I wait. Usually there is only one (staff member while using the sit to stand) but occasionally there are two. The Facility's Mechanical Lift Transfers Policy dated 12/13/2019 documents, Two nursing or therapy associated are requires when using a mechanical lift. It further documents, Before initiating a transfer with a mechanical lift (total or sit to stand) obtain assistance from another associate for transfer. This policy further documents, If using a wheelchair, verify the leg supports are out of the way.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to ensure Resident's Rights and dignity were honored rega...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to ensure Resident's Rights and dignity were honored regarding timely assistance in order to prevent incontinence as well as ensure residents were not left in soiled linens for 4 of 5 residents (R2, R6, R9, R10) reviewed for dignity, in the sample of 12. Findings include: 1. R10's Minimum Data Set, dated [DATE] documents R1 is cognitively intact, requires substantial/Maximal assistance with toileting needs and is frequently incontinent of bowel and bladder. R10's Care Plan dated 7/26/2024 documents R10 is incontinent of bladder, but does not address bowel incontinence. On 5/21/2024 at 9:35 AM, R10 stated, I don't get my call light answered to go to the bathroom. I've been trying to go to the bathroom and I've been waiting 20 minutes, maybe longer. I put my call light on at 9 (AM) according to my watch. They wonder why I dirty my clothes. I've seen at least 10 people walk by. It's ridiculous. I feel like I've dirtied my clothes. I hope not. At this time two Certified Nursing Assistants (CNAs) entered R10's room but left again, telling R10 they had to get a gait belt. R10 then rolled her eyes and stated, Great, not it'll be another 20 minutes. Shortly after, less than a minute, the CNAs returned to the room and assisted R10 to the bathroom. R10 had an area of feces on the backside of her gown. V9 removed R10's adult brief that was soiled with feces. R10 stated, It's all over! At this time, R10's roommate, R6 stated, See, there's an example of not having enough staff. They are trying to get people back from the dining room but people in their rooms need them too. 2. R2's Face Sheet dated 5/28/2024 documents R2 has a diagnosis of Multiple Sclerosis (MS). R2's MDS dated [DATE] documents R2 is cognitively intact. On 5/21/2024 at 10:20 AM, R2 stated, The other day, I went down to the nurses station and told them I was starting to have a BM (bowel movement). By the time they helped me, it was all the way down to my knees and all over my shirt. They had to put me to bed and then change the whole bed. There is not enough staff to get to me. They need more employees. 3. R6's MDS dated [DATE] documents R6 is cognitively intact. On 5/21/2024 R6 stated, There's not enough staff. I use the sit to stand to use the bathroom, but I have to wait a long time. The girls just can't get to me. Sometimes I dribble a little bit while I wait. Usually there is only one (staff member while using the sit to stand) but occasionally there are two. 4. R9's MDS dated [DATE] documents R9 is always incontinent of urine and frequently incontinent of bowel. On 5/20/2024 at 10:15 AM, V4, R9's advocate, stated on 4/16/2024, 5/1/2024 and 5/7/2024 R9's pad/linens were soiled with either urine or feces and the bed was made. V4 showed this surveyor the pictures she took of a bed pad with a ring of area that appeared a different color as the rest of the pad and appeared wet. V4 also showed this surveyor a picture of a brown spot on R9's comforter. On 5/21/2024 at 1:52 PM, V3, Assistant Director of Nursing stated R9's caregiver approached her about R9's bed being made while it was soiled. V3 stated she inspected it and it looked more like a stain. On 5/28/2024 at 11:00 AM, V4 stated, If they told you it was a stain they are liars. I talked to (V3) about it. I could smell it. There was a wet pee ring and the pillow was even dirty. It was not a stain. On 5/28/2024 at 2:03 PM, V1 stated, They (staff) shouldn't use linens if they are stained. It's a dignity issue. The Facility's Grievance QA (Quality Assurance) Log dated 5/8/2024 documents a grievance was filed for R9 regarding soiled linens. On 5/29/2024 at 3:19 PM, V1 stated, My expectation is that the call lights are answered as soon as feasibly possible. The Facility's Call Light Policy dated 12/20/2011 documents, It is the policy of (Facility) to provide a means of communication to meet the needs of each resident. It continues to document, staff will respond promptly when the call light is activated. The Facility's Resident Rights Policy documents, The resident has a right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely as well as, The resident has a right to be treated with respect and dignity.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to ensure there were enough staff available to meet the n...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the Facility failed to ensure there were enough staff available to meet the needs of residents safety for transfers and call light response time for 5 of 5 residents (R2, R6, R8, R10, R11) reviewed for Lack of Staff, in the sample of 12. Findings include: 1. R10's Minimum Data Set, dated [DATE] documents R1 is cognitively intact, requires substantial/Maximal assistance with toileting needs and is frequently incontinent of bowel and bladder. R10's Care Plan dated 7/26/2024 documents R10 is incontienent of bladder, but does not address bowel incontinenece. On 5/21/2024 at 9:35 AM, R10 stated, I don't get my call light answered to go to the bathroom. I've been trying to go to the bathroom and I've been waiting 20 minutes, maybe longer. I put my call light on at 9 (AM) according to my watch. They wonder why I dirty my clothes. I've seen at least 10 people walk by. It's rediculous. I feel like I've dirtied my clothes. I hope not. At this time two Certified Nursing Assistants (CNAs) entered R10's room but left again, telling R10 they had to get a gait belt. R10 then rolled her eyes and stated, Great, not it'll be another 20 minutes. Shortly after, less than a minute, the CNAs returned to the room and assisted R10 to the bathroom. R10 had an area of feces on the backside of her gown. V9 removed R10's adult brief that was soiled with feces. R10 stated, It's all over!At this time, R10's roommate, R6 stated, See, there's an example of not having enough staff. They are trying to get people back from the dining room but people in their rooms need them too. 2. R2's Face Sheet dated 5/28/2024 documents R2 has a diagnosis of Multiple Sclerosis (MS). R2's MDS dated [DATE] documents R2 is cognitively intact. R2' Care Plan dated 2/27/2024 documents R2 uses a mechanical lift (sit to stand) and requires an assist of 2 for all transfers. R2's Care Plan dated 9/3/21 documents R2 has a history of legs giving out during transfers. On 5/21/2024 at 10:20 AM, R2 stated, Staffing is definitely an issue. I was going to tell them I was coming outside, but I couldn't find anyone on my hall. I have waited four hours for tylenol before. They are supposed to check us every two hours but they never do. My left side is paralyzed. I use the sit to stand. The nurse says there is supposed to be two but they don't have the staff for two. There's never two, only one. I fell one time, a couple weeks ago while using it (sit to stand lift). I got a bruise on my arm. The other day, I went down to the nurses station and told them I was starting to have a BM (bowel movement). By the time they helped me, it was all the way down to my knees and all over my shirt. They had to put me to bed and then change the whole bed. There is not enough staff to get to me. They need more employees. The Facility's Incident/Accident Log documents R2 had a fall on 5/1/2024. R2's Fall Detail Report documents R2 was lowered to floor/ground by staff. The intervention was to ensure proper positioning of knees in sit to stand prior to transfer. 3. R8's Face Sheet dated 5/28/2024 documents R8 has Chronic Obstructive Pulmonary Disease (COPD/Breathing condition). R8's MDS dated [DATE] documents R8 is cognitively intact. On 5/21/2024 at 10:00 AM, R8 stated, I've waited from 6 AM until 9 AM for a breathing treatment. I have been wheezing. It's not their fault, they just don't have enough staff. They're over loaded. I told (V8, Licensed Practical Nurse, LPN) and V1 (Administrator, ADM). This hall (100) is the busiest. It's chaos. 4. R6's MDS dated [DATE] documents R6 is cognitively intact. On 5/21/2024 R6 stated, There's not enough staff. I use the sit to stand to use the bathroom, but I have to wait a long time. The girls just can't get to me. Sometimes I driblle a little bit while I wait. Usually there is only one (staff member while using the sit to stand) but occassionally there are two. 5. On 5/20/2024 at 2:21 PM, V8, LPN, stated, There's no staff (CNAs) on the hall if you're looking for someone. It's pretty common around here. Between 2 (PM) and 3 (PM) we only have on person on the hall. That's how we operate around here. At this time, R11 stated, Look, nobody that way, no body that way while pointing in two directions down the hallway. R11 continued to state, There's not enough staff and someone always needs something. At this time, there were 2 call lights activated, which V8 left the nurses station to answer. The Facility's Mechanical Lift Transfers Policy dated 12/13/2019 documents, Two nursing or therapy associates are requires when using a mechanical lift. It further documents, Before initiating a transfer with a mechanical lift (total or sit to stand) obtain assistance from another associate for transfer. On 5/29/2024 at 2:33 PM, V1 stated the census of the facility was 117 on both 5/20/2024 and 5/21/2024. The Facility's Staffing and Staffing Notification Policy dated 9/1/2009 documents, It is the policy of (Facility) that communities provide adequate staffing to meet needed care and services for our resident population. At the beginning of the shift, on a daily basis, actually staffing scheduled for the day is to be posted in a prominent place and be easily accessible to residents and visitors in a clear, easy-to read format. If further documents, Certified Nursing Assistants are available on each shift to provide the needed care and services of each resident as outlines on the resident's comprehensive care plan. It continues to document the posting should include the current date and census. On 5/29/2024 at 3:19 PM, V1 stated, My expectation is that the call lights are answered as soon as feasibly possible. The Facility's Call Light Policy dated 12/20/2011 documents, It is the policy of (Facility) to provide a means of communication to meet the needs of each resident. It continues to document, staff will respond promptly when the call light is activated.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Staffing Information (Tag F0732)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the Facility failed to ensure the current staffing record was posted. This failure has the potential to affect all 117 residents residing in the Faci...

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Based on observation, interview and record review, the Facility failed to ensure the current staffing record was posted. This failure has the potential to affect all 117 residents residing in the Facility. Findings include: On 5/20/2024 at 9:25 AM, there was a posting titled, Report of Nursing Staff directly responsible for resident care dated 4/26/2024 as well as a disclaimer dated 3/29/2024 documenting the Facility does not meet the federal staffing guidelines. On 5/21/2024 at 9:30 AM, the Report of Nursing Staff directly responsible for resident care was not posted. On 5/21/2024 at 12:44 PM, V1, Administrator stated she was aware the Report of Nursing Staff directly responsible for resident care was not posted and she sent an email to make sure it is kept current, because that is the regulation. V1 also stated, Hopefully it is posted today. On 5/29/2024 at 2:33 PM, V1 stated the census of the facility was 117 on both 5/20/2024 and 5/21/2024. The Facility's Staffing and Staffing Notification Policy dated 9/1/2009 documents, It is the policy of (Facility) that communities provide adequate staffing to meet needed care and services for our resident population. At the beginning of the shift, on a daily basis, actually staffing scheduled for the day is to be posted in a prominent place and be easily accessible to residents and visitors in a clear, easy-to read format. If further documents, Certified Nursing Assistants are available on each shift to provide the needed care and services of each resident as outlines on the resident's comprehensive care plan. It continues to document the posting should include the current date and census.
Apr 2024 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to identify, monitor, provide education to resident and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to identify, monitor, provide education to resident and family, and implement interventions to prevent pressures ulcers for 2 of 3 residents (R2, R3), reviewed for pressure ulcers, in the sample of 6. This failure resulted in R2 and R3 sustaining facility acquired pressure ulcers while residing in the facility. Findings include: 1. R2's admission Record, print date of 4/3/24, documented that R2 was admitted on [DATE] with a diagnosis of a left femur fracture. R2's Minimum Data Set, (MDS), dated [DATE], documented that R2 was cognitively intact and required substantial to maximum assistance for all mobility. R2's Physician Orders, documented, Specialized turning schedule every two hours for turning and repositioning to maintain skin integrity. Start date of 2/20/24. R2's Physician Orders, documented, Anasept Antimicrobial External Gel 0.057 % (Sodium Hypochlorite) Apply to L (left) heel topically everyday shift for Wound healing Cleanse with WW (wound wash), then apply anasept, then calcium alginate, cover with dry dressing. start date of 2/27/2024 07:00. R2's Physician Orders, documented, Cleanse R (right) heel with WW, then apply skin prep every day shift. Start date of 2/27/2024 07:00. R2's Nurses Note, dated 2/17/2024 21:26, documents, Nursing Note Text: Writer observed wound to L heel and DTI (deep tissue injury) to R (right) lateral heel. MD (Medical Doctor) aware, and wife aware. Writer cleansed and applied dry dressing and elevated heels. Resident expresses no pain at this time. R2's Progress Note from Orthopedic MD, dated 2/20/2024 at 09:27, documented, Resident cannot be in bed for more than 8 hrs (hours) at time to decrease worsening of L heel ulcer. Wife with resident at appt (appointment) and is updated. R2's Braden Scale, dated 2/15/24, documented that R2 was a high risk for developing pressure ulcers. R2's Skin & Wound Evaluation, dated 2/17/24, documented that R2 had a new facility acquired Left heel Stage 3 Pressure ulcer that measures 3.7 cm (centimeters) x (by) 3.7 cm x 2.2 cm. This pressure ulcer had light serous drainage. R2's Initial Wound Evaluation & Management Summary, dated 2/19/24, documented, (R2) had 2 Pressure Ulcers; Site 1 a Unstageable Pressure Deep Tissue Injury of the right lateral heel measuring 1 x 1.5 cm Recommendations: Off - Load wound; Reposition per facility protocol; float heels in bed; prevalon boot. Site 2 a Stage 3 Pressure Ulcer of the left posterior heel Full Thickness which measures 3.5 x 2 x 0.2 cm. Recommendations: Off - Load wound; Reposition per facility protocol; float heels in bed; prevalon boot. R2's Care Plan did not address current pressure ulcers. On 4/2/24 from 10:20 AM until 2:10 PM, R2 remained in his wheelchair based on 15 minute interval checks without benefit of meaningful turning, repositioning, or offloading of pressure. R2 also wore normal shoes and not prevalon boots. On 4/2/24 at 2:10 PM, R2 was questioned if he preferred to stay in the wheelchair all day, R2 stated that he does not prefer to sit in the wheelchair all day because it hurts his bottom. He stated that he does have a sore on his bottom and one on his heel. On 4/2/24 at 2:15 PM, V5, Certified Nurses Aide (CNA), stated that R2 likes to sit up in his wheelchair all day. On 4/4/24 at 8:39 AM, V2, Director of Nurses, (DON), and V8, Registered Nurse (RN) entered R2's room. R2 was in his wheelchair with normal shoes on. V2 held the leg up and V8 did the treatments. R2's bilateral shoes were removed. The left heel dressing removed. The left outer heel has an approximate 1 cm x 1cm pressure ulcer the wound bed is red the edges were white, V8 cleansed area with wound cleanser, put anasep gel, calcium alginate and a dry dressing on the pressure ulcer. The right heel has a small intact necrotic area which had skin prep applied. On 4/4/24 at 8:45 AM, V2, DON, and V8, RN, were both asked why R2 does not wear the prevalon boots during the day instead of his shoes, V8 stated that he does not like the boots because it hurts his leg with the fracture. Both were questioned why he doesn't lay down throughout the day to offload, V2 stated his wife does not want him to. V2 stated that he brought in a recliner for him and R2 refused to sit in it. R2 stated that he does not like to sit in the recliner. V2 and V8 both stated that they have educated R2 and the wife and they still don't want off loading or prevalon boots during the day. On 4/4/24 at 12:10 PM, V2, DON, stated that he has documentation that R2 and his wife were educated on the importance of offloading and pressure relief. V2 stated that it was documented that R2 and R2's wife does not want him in bed during the day or wearing the boots and he would supply that information. On 4/4/24 at 1:07 PM, R2's Physician Orders, Nurses Notes, Social Service Notes, Care Plans were reviewed. Documentation that R2 and R2's wife have been educated on the importance of pressure relief was not found. At time of exit on 4/8/24, documentation of R2 or R2's wife being educated on the importance of offloading or pressure relief was not provided by the facility. 2. R3's admission Profile, print date of 4/3/24, documented that R3 was admitted on [DATE] with diagnoses of aftercare for pacemaker placement, Diabetes Mellitus and Atrial Fibrillation. R3's MDS, dated [DATE], documented that R3 was cognitively intact, required substantial to maximum assistance with rolling, was dependent upon staff for all mobility, and was frequently incontinent of bowel and bladder. R3's Braden Scale for Predicting Pressure Sore Risk, dated 3/12/24, documented that R3 was at risk for developing pressure ulcers. R3's Braden Scale for Predicting Pressure Sore Risk, dated 3/31/24, documented that R3 was at risk for developing pressure ulcers. R3's Nurses Note, dated 3/17/2024 at 2:35 PM, documented, DTI (deep tissue injury) to bilateral heels. Skin prep and foam dressing applied. Heel protector boots in place. No edema noted. Continues with skilled therapy. Resident/Family Education and Teachback: wound interventions R3's Skin and Wound Evaluation, dated 3/17/24, documented that staff have identified a new Pressure Ulcer Deep Tissue Injury on the right medial heel. This Evaluation did not measure the pressure ulcer. R3's Skin and Wound Evaluation, dated 3/17/24, documented that staff have identified a new Pressure Ulcer Deep Tissue Injury on the left heel. The pressure ulcer measured 4.5 cm x 3.1 cm x 2.0 cm. R3's Skin and Wound Evaluation, dated 3/18/24, documented that staff have identified a new Pressure Ulcer Deep Tissue Injury on the right heel. The pressure ulcer measured 6.7 cm x 3.1 cm x 2.7 cm. R3's Wound Note, dated 3/22/2024 07:32, documented, Skin/Wound Note Data: Writer spoke with resident and family in regard to wounds. Informed them that resident would benefit from having in house Wound MD eval and tx (evaluation and treatment) wounds for optimal healing Action: Resident and family gave verbal and written consent for Wound MD to eval and tx. R3's Initial Wound Evaluation and Management Summary, dated 3/25/24, documented that R3 had an unstageable pressure ulcer to the right heel measuring 3cm x 3cm, an unstageable pressure ulcer to the left heel measuring 0.5cm x 1cm, and a stage 3 pressure ulcer to the left buttocks measuring 2.5cm x 0.5cm x 0.2cm with Light Sero- Sanguinous exudate. R3's Wound Evaluation and Management Summary, dated 4/1/24, documented that there were no changes in R3's pressure ulcers to the left and right heel or the left buttocks. On 4/2/24 R3 remained in bed from 8:25 AM until 1:30 PM with 15 minute interval checks without benefit of meaningful turning, repositioning, or offloading of pressure areas. On 4/2/24 at 9:06 AM, R3 stated that she does have heel and buttock pressure ulcers. R3 stated that she isn't turned and reposition often. On 4/2/24 at 10:47 AM, V6, RN, entered R3's room to check R3's heels. R3 was lying on her back the same position she was in at 9:06 AM. R3's bilateral heel boots were removed. R3's right heel had a black necrotic area the approximate size of a quarter. The left heel had a darkened area approximately 1 cm long. The heel boots were replaced. R3 was not repositioned or offered / encouraged to repositioning. On 4/2/24 at 12:07 PM, R3 and V3, R3's daughter, both stated that no one has been in the room to provide repositioning for R3. On 4/2/24 at 12:45 PM, V6, RN, and V4, CNA entered R3's room. V6 removed the soiled pressure ulcer dressing to the sacrum buttock area. The right buttocks had MASD (moisture associated dermatitis) which was bleeding slightly, the sacrum had a dime size area pressure ulcer that was bleeding, the left buttocks had a pressure ulcer area approximately the size of a quarter, the wound bed was bleeding, the peri wound was whitish pale pink. The area was cleansed with ww, and a hydrocolloid dressing was placed. On 4/4/24 at 2:55 PM, R3 was lying in bed with her heel boots on. R3 stated that the staff have been coming in and turning her every 2 hours from side to side since yesterday. On 4/4/24 at 2:55 PM, V9, R3's Granddaughter, stated that she was the one that found the heel pressure ulcers. She stated that she found them on 3/14/24 and that she did tell the nurse about it. On 4/4/24 at 3:15 PM, V2, DON, stated that he would look for documentation related to why the wound doctor saw R3 on 3/25/24 for a pressure ulcer located on the buttocks when there was not any other documentation of the pressure ulcer. V2 also stated that the nursing staff should measure any new pressure ulcer when they notice it and document on it. On 4/8/24 upon exit, there was no documentation of when R3's buttock pressure ulcer developed or if R3's right heel pressure ulcer was measured when first noted. The facility provided pressure ulcer policy, Skin / Pressure Ulcer Risk Evaluation, policy, dated 1/16/14, it did not document how to treat actual pressure ulcers.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide complete incontinent care for 2 of 3 resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to provide complete incontinent care for 2 of 3 residents (R1, R3) reviewed for bowel and bladder incontinence, in the sample of 6. Findings include: 1. R1's admission Profile, print date of 4/2/24, documented that R1 was admitted on [DATE] with diagnoses of a right broken ankle and weakness. R1's Minimum Data Set, (MDS), dated [DATE], documented that R1 was cognitively intact, required substantial / maximum assistance for all mobility and toileting, was always incontinent of urine and occasionally incontinent of bowel. On 4/2/24 at 9:58 AM, V3, Certified Nurses Aide, (CNA), transferred R1 from her wheelchair to bed. R1's incontinent brief was removed. It was soiled with urine. R1 took one pre-moistened periwash cloth and wiped once down the labia. R1 was then rolled over to her left side, with one cloth, V3 wiped the buttocks in circles, did not cleanse entire buttocks, and then took one cloth and wiped the rectal area up and down. 2. R3's admission Profile, print date of 4/3/24, documented that R3 was admitted on [DATE] with diagnoses of aftercare for pacemaker placement, Diabetes Mellitus and Atrial Fibrillation. R3's MDS, dated [DATE], documented that R3 was cognitively intact, dependent on staff for toileting needs and was frequently incontinent of bowel and bladder. On 4/2/24 at 12:11, V3, CNA, and V4, CNA, entered R3's room to provide care. V4 removed the incontinent pad and brief. The pad was full of liquid stool. V4 wiped the labia once with a premoisten periwash cloth, R3 was then rolled over to her side, R3's buttocks and rectal area were cleansed. R3 was rolled onto her back, V4 wiped the labia once. The cloth had stool on it. V4 then placed the incontinent pad and brief into place, covered R3 up and told her the nurse would be in shortly to change the pressure ulcer dressing. On 4/2/24 at 12:45 PM, V6, Registered Nurse (RN), and V4, CNA, entered R3's room. R3 had a small amount of liquid stool. V4 cleaned the buttocks and rectal area. V4 did not cleanse R3's periarea. On 4/4/24 at 3:15 PM, V2, Director of Nurses (DON), stated that he expects staff to cleanse all soiled skin during incontinent care.
Mar 2024 5 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Notification of Changes (Tag F0580)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews and observations the facility failed to notify doctor/family timely of change of condition f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews and observations the facility failed to notify doctor/family timely of change of condition for two of three residents (R2, R8) after R2 had an injury of unknown origin and R8 had facial bruising after an unwitnessed fall. This failure resulted in R2 being sent to the emergency room three days after the injury of unknown origin with a diagnosis of an odontoid fracture and R8 being taken to her primary doctor after family came into facility and saw R8 with facial bruising. Findings include: 1. R2's face sheet, dated 3/5/2024, documented an admission date of 5/30/2023 and diagnosis of Dementia, Hypertension, GERD and hearing loss. R2's Minimal Data Set, (MDS), dated [DATE], documented that R2 was severely cognitively impaired and that R2 is dependent on staff for mobility, Toileting, transfers, sitting and required maxium assistance for bed mobility. R2's Progress Notes, dated 2/24/2024 at 8:00 AM, written by V4, Registered Nurse, RN, documented that R2 had a bruised eye on left eye and partial bruising on right eye. It did not document that R2's doctor was notified of this finding. On 3/2/2024 at 11:00am R2 was observed sitting up in wheelchair with bilateral eyes and cheeks dark purple in color extending up forehead into hair line. R2 had a cervical (C) collar in place. On 3/2/2024 at 10:00am, V13, R2's Power of Attorney, stated that the facility called on 2/26/2024 and said that R2 had bruises from what they thought was a fall a few days ago, but no one from the facility had called to notify V13 of a fall. V13 stated that R2 went to ER a because of all the bruises on his face. V13 stated they still don't know how R2 got the bruises. On 3/4/2024 at 2:00 PM, V10, Certified Nursing Assistant, (CNA), stated that she got R2 out of bed on 2/24/2024 around 7:00 AM and noticed that both of R2's eyes were bruised and his forehead had a scrape on it by his hairline. V10 stated she immediately took R2 to V4, (RN), and showed V4 the bruises. On 3/4/2024 at 2:30 PM, V4, Registered Nurse, stated V10 got R2 up around 7 AM on 2/24/2024 and showed her that R2 had bruises around both eyes. V4 stated she figured R2 had fallen, and no one told her about it. V4 states she did not call the doctor or family because she figured someone had just forgot to tell her that he had fallen. On 3/4/2024 at 3:30 PM, V2, Director of Nursing, stated that V4 reported to him on 2/26/2024 bruising to R2's face. V2 stated R2's doctor was notified on 2/26/2024 and wanted R2 sent to emergency room. V2 stated that V13 did not want R2 sent out until 2/27/2024. V2 stated that R2 went to emergency room on 2/27/2024 and was diagnosed with Odontoid fracture and significant bruising to face. V2 stated that R2 returned with a C collar in place. V2 stated that the doctor and family were notified on 2/26/2024 of the bruising. V2 stated that he expects the nurses to notify family and doctor at time of condition change. On 3/4/2024 at 4:00 PM, V1, Administrator, stated she was notified of R2's bruises of unknown origin on 2/26/2024. V1 stated that she instructed V4 to call the doctor on 2/26/2024. V1 states she expects her staff to notify doctor and assess residents at the time of a noted head injury. 2. R8's MDS, dated [DATE], documented that R8 was cognitively intact and required moderate assistance with toileting, dressing and transfers. R8's Post fall evaluation document, dated 1/22/2024 at 4:15 AM, documented that R8 had fall on 1/22/2024 at 0400 in room. The Evaluation documented R8 was sitting on her buttocks, R8 had injury of skin tear to left wrist and between 3rd and forth finger, neuro checks initiated and that Dr was notified and to follow facility's policy. The Evaluation documented R8 has sustained no head injury. R8's Transfer Form, dated 1/31/2024, documented that R8 had bruises to face related to recent fall. This was the only form of documentation R8's medical record that documented bruises to R8's face. On 3/14/2024 at 8:15am, R8 stated that she fell a few weeks ago and that her face was all bruised up from the fall. R8 states the staff came in after she fell and just put her back to bed, that she had a small cut on her wrist and that she told them she had hit her head. R8 states her sister took her to the doctor after her fall. On 3/14/2024 at 12:00pm, V2, Director of Nurses, stated that R8's doctor was not updated on the bruising to R8's face until R8's sister took her to the doctor on 1/29/2024. V2 continued to state that R8's clinical record does not document any monitoring of the bruises to R8's face. V2 also stated that R8 did have bruising to her face but staff did not asses or document it. On 3/14/2024 at 10:00am V14, R8's POA, stated that she was not notifed of the bruising on R8's face after the fall. V14 stated that she was concerned about a head injury for R8 so she took her home and called R8's primary doctor. R8's primary doctor saw R8 on 1/29/2024. Facility provided change of condition policy, dated 12/7/2011, documents that doctor and family will be notified of changes in condition at onset.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

Based on interviews and record reviews the facility failed to treat and assess one of three residents (R2) after an injury of unknown origin to R2's head. This failure resulted in a delay in treatment...

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Based on interviews and record reviews the facility failed to treat and assess one of three residents (R2) after an injury of unknown origin to R2's head. This failure resulted in a delay in treatment for R2's odontoid fracture and significant bruising to face primarily around bilateral eyes. Findings include: R2's face sheet, dated 3/5/2024, documented an admission date of 5/30/2023 and diagnoses of Dementia, Hypertension, GERD and hearing loss. R2's Minimal Data Set, dated 2/9/2024, documented that R2 was severely cognitively impaired and that R2 is dependent on staff for mobility, Toileting, transfers, sitting and maximum assistance for bed mobility. R2's progress notes, dated 2/24/2024 at 8:00 am, V4, Registered Nurse (RN), documented that R2 had a bruised eye on left eye and partial bruising to right eye. On 3/2/2024 at 11:00 am, R2 was observed sitting up in wheelchair with bilateral eyes and cheeks dark purple in color extending up forehead into hair line. R2 had a cervical (C) collar in place. On 3/4/2024 at 2:30pm, V10, Certified Nurse Assistant (CNA), stated that she got R2 out of bed on 2/24/2024 around 7:00 am and noticed that both of R2's eyes were bruised and his forehead had a scrape on it by his hairline. V10 stated that she immediately took R2 to V4, RN, and showed V4 the bruises. V10 also stated that she did not know what had happened to R2 to cause the bruising. On 3/4/2024 at 2:30pm V4, RN, stated that V10, CNA, got R2 up around 7:00 am on 2/24/2024 and showed her that R2 had bruises around both eyes. V4 stated she figured R2 had fallen and no one told her about it. V4 states she did not call the doctor or family because she figured someone had just forgot to tell her that he had fallen. V4 stated she did not do neuros or any kind of assessment on R2. On 3/4/2024 at 3:30pm, V2, Director of Nurses, stated that V4, RN, reported to him on 2/26/2024 the bruising to R2's face. V2 continued to state that R2's doctor was notified on 2/26/2024 and wanted R2 sent to emergency room. V2 continued to state that V13, R2's Power of Attorney, did not want R2 sent out until 2/27/2024. V2 stated that R2 went to emergency room on 2/27/2024 and was diagnosed with Odontoid fracture and significant bruising to face. V2 stated R2 returned with a C collar in place. V2 stated that the doctor and family were notified on 2/26/2024 of the bruising. V2 stated that neuro checks were started on 2/26/2024 and that he expects his staff to start neuro checks on head injuries immediately. On 3/4/2024 at 4:30pm, V1, Administrator, stated that she was notified of R2's bruises of unknown origin on 2/26/2024. V1 also stated that she instructed V4, RN to call the doctor on 2/26/2024 and to start neuro checks. V1 stated that she expects her staff to notify doctor and assess residents at the time of a noted head injury. The facility's, change of condition policy, dated 12/7/2011, documented that a resident assessment at time of condition change and ongoing assessment until condition stabilizes will occur.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews the facility failed to report injury of unknown origin for one of three res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews the facility failed to report injury of unknown origin for one of three residents (R2) reviewed for abuse notification in the sample of 9. Findings include: On 3/2/2024 at 11:00 AM, R2 was observed sitting up in wheelchair with bilateral eyes and cheeks dark purple in color extending up forehead into hair line. R2 has cervical (C) collar in place. R2's Face Sheet, dated 3/5/2024, documents admission date of 5/30/2023 and diagnoses of Dementia, Hypertension, GERD and hearing loss. R2's Minimum Data Set, MDS, dated [DATE] documents R2 is severely cognitively impaired and that R2 is dependent on staff for mobility, toileting, transfers, sitting and requires maximum assistance of staff for bed mobility. R2's Progress Notes, dated 2/24/2024 at 8:00 AM, written by V4, Registered Nurse (RN), documented that R2 has a bruised eye on left eye and partial bruising on right eye. There was no documentation in this Progress Note as to how R2 sustained these injuries. On 3/4/2024 at 2:00 PM, V10, Certified Nursing Assistant (CNA), stated that she got R2 out of bed on 2/24/2024 around 7:00 AM and noticed that both of R2's eyes were bruised, and his forehead had a scrap on it by his hairline. V10 stated she immediately took R2 to V4, RN, and showed V4 the bruises. V10 stated she did not know what had happened to R2 to cause the bruising. V10 stated she did not notify V1, Administrator, of the bruises. On 3/4/2024 at 2:30pm,V4, RN, stated V10, CNA, got R2 up around 7 am on 2/24/2024 and showed her that R2 had bruises around both eyes. V4 stated she figured R2 had fallen and no one told her about it. V4 states she did not notify V1 until 2/26/2024 of the bruises. On 3/4/2024 at 3:30 PM, V2, Director of Nursing, stated that V4, RN, reported to him on 2/26/2024 bruising to R2's face. On 3/4/2024 at 4:00 PM V1, Administrator, stated that she was notified of R2's bruises of unknown origin on 2/26/2024. V1 continued to state that she expects her staff to notify her of injuries of unknown origin immediately. The facility's abuse prevention policy, dated 10/21/2022, documented the facility will report abuse timely.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record reviews the facility failed to have fall interventions in place for one of three (R2...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record reviews the facility failed to have fall interventions in place for one of three (R2) residents reviewed for accidents, in a sample of 9. Findings include: On 3/2/2024 at 11:00 am, R2 was up in his wheelchair in his room. R2 was noted to have bilateral bruising to both eyes and entire forehead bruising noted. R2 was observed with cervical (C) collar in place. The following fall interventions were not in place; his wheelchair did not have anti roll backs on it, there were no nonskid strips noted in front of toilet, no alarm on bathroom door and no antiskid mat in his room. On 3/5/2024 at 3:00 pm, R2 was lying in bed and the following fall interventions were not in place; his wheelchair did not have anti roll backs on it, there were no nonskid strips in front of his toilet, there were no alarm on bathroom door, no antiskid mat on floor next to bed and his wheelchair was not removed from his sight while he was resting in bed. R2's care plan and [NAME], dated 12/1/2023, documented the following fall interventions; antiroll backs on wheelchair, non-skid mat next to bed, non skid strips in front of toilet, place bathroom door alarm and remove wheelchair from R2's sight when he is resting in bed. R2's face sheet, dated 3/5/2024, documented an admission date of 5/30/2023 and diagnoses of Dementia, Hypertension, GERD and hearing loss. R2's Minimal Data Set, dated 2/9/2024, documented that R2 was severely cognitively impaired and that he was dependent upon staff for mobility, toileting, transfers, sitting and maximum assistance for bed mobility. On 3/4/2024 at 11:45 am, V5, Certified Nursing Assistant, stated that R2 does not have any mat on the floor next to his bed when he is in bed. There were no floor mats present in R2's room during this interview. V5 continued to state that he was not aware of the fall interventions for R2. On 3/5/2024 at 3:30 pm, V2, Director of Nursing, stated that he expects his staff to have fall interventions in place. The facility provided a policy, dated 2/17/2020, that documented that fall interventions were to be in place.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

Based on interviews and record review the facility failed to provide sufficient nursing staffing of Certified Nursing Assistants (CNA) for 30 residents on skilled unit. This failure has the potential ...

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Based on interviews and record review the facility failed to provide sufficient nursing staffing of Certified Nursing Assistants (CNA) for 30 residents on skilled unit. This failure has the potential to affect all 30 residents on this unit. Findings include: On 3/2/2024 at 9:30 am, R3 stated that on 2/24/2024 he was not able to get up to his chair for supper due to there only being one CNA on duty and it takes two CNA's to get him out of bed. R3 continued to state that he also turned his call light on and it took a long time for staff to answer it and come change his linens because they were soiled. On 3/2/2024 at 11:30 am, V2, Director of Nursing, (DON), stated that on 2/24/2024, on the second shift, their skilled unit had only one CNA for the unit for 30 residents. V2 continued to state that he worked as CNA on the unit from 4pm-8pm on 2/24/2024. V2 stated that he does not clock in or out when he works the floor. On 3/2/2024 at 12:30 pm, V1, Administrator, stated that the skilled unit had 30 residents with only one CNA on the date of 2/24/2024. She continued to state that herself and V3, Executive Director, came in to help with passing water and meal trays but that she and V3 were not able to provide direct patient care. On 3/4/2024 at 9:00 am, V9, CNA, stated that she worked on 2/24/2024 from 8 pm-11 pm on the skilled unit as the CNA. V9 continued to state that she was the only CNA on the unit that evening for the 30 residents. V9 stated that most of the residents were in bed when she arrived at 8 pm and she worked until 11 pm. On 3/4/2024 at 10:00 am V8, Registered Nurse, stated that she worked 2/24/2024 second shift and that she was overwhelmed. V8 continued to state that there was only one CNA for 30 residents and R3 was agitated because he needed to be changed and it took the staff too long to get him changed. V8 stated that she was overwhelmed because she was trying to pass supper trays answer,call lights and pass medication. V8 stated residents stayed in bed that evening for supper meal. Staffing schedules, dated 2/24/2024, documented that only one Certified nursing assistant for 2-10 pm on skilled nursing unit with census of 30 residents. The facility's time edit sheets documented that V9, CNA, worked from 8 pm-11 pm on 2/24/2024. The facility's sufficient staffing policy, dated 11/28/2017, documented that the facility will provide sufficient staffing to provide care to residents.
Dec 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on record review and interviews the facility failed to investigate allegation of abuse for 1 of 5 residents (R3) reviewed for abuse investigation in the sample of 6. Findings include: R3's admi...

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Based on record review and interviews the facility failed to investigate allegation of abuse for 1 of 5 residents (R3) reviewed for abuse investigation in the sample of 6. Findings include: R3's admission Record Face Sheet, print date of 12/5/23, documented R3 had diagnoses of include hypertensive, infection, and inflammatory reaction due to internal left knee prostheses, subsequent encounter, occlusion and stenosis of right middle cerebral artery, unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. R3's Progress Note dated 8/17/2023 at 9:37pm documents Backnote @ (at) 0530 Heard (R3) screaming 'Help'. When writer arrived in (R3's) bathroom, (R3) was observed on his knees in front of w/c (wheelchair). Resident stated that he pushed me down. (V5, Certified Nurse's Aide, CNA) present with R3 in bathroom. R3 was lowered to floor per (V5). Resident assisted up into w/c with (full body mechanical) lift and assist of 2 without difficulty. ROM (Range of Motion) WNL (within normal limits) to all extremities. No shortening/rotation. Denies hitting head. Abrasions noted to bilateral knees. Cleansed with wound cleanser and left OTA (open to air). The facility had no documentation that an investigation was completed regarding R3's allegation of abuse by V5. On 12/4/2023 at 9:30 AM, R3 states that a few months ago he had transferred himself onto the toilet and that V5 entered R3's bathroom and stated that R3 had not turned his light on and that R3 needed to get off the toilet. R3 stated he told V5 that he wasn't ready to get off the toilet yet and V5 stated he was going to take me off the toilet. R3 stated that V5 put his arms under R3's arms and tried to just swing me into the chair but he dropped me. R3 stated that R3 started yelling. R3 states he asked for V5 to not take care of him anymore. On 12/4/2023 at 8:45 AM, V7, R3's Power of Attorney, POA, states that R3 was dropped by V5 a few months ago. V7 states that R3 told her that V5 did it on purpose. V7 states she spoke to V1 about this incident and V1 stated that it was addressed, and it is over now. V7 stated she wanted more details about the incident. On 12/4/2023 at 12:20 PM, V1, Administrator, stated that on 8/17/2023 R3 went down to his knees during a transfer with V5 and intervention for therapy to review transfers was put in place. V1 states she was not aware of R3's Progress Note, dated 8/17/2023 that V5 pushed R3 down. V1 states she will start her investigation now and send in report to IDPH. On 12/4/2023 at 1:45 PM, V2, Director of Nursing, states that he was not aware of the progress notes on R3 documenting on 8/17/2023 that V5 pushed R3 down. On 12/4/2023 at 2:00 pm, V3, Nurse Consultant, states she did not read the Progress Note on R3 that stated R3 was pushed to the ground. V3 stated she would have investigated this if she had known that was documented. The Facility's Prevention of Abuse, Neglect, and Exploitation Policy, dated 10/21/22, documents staff will report allegations of abuse to administrator and facility will investigate all allegations of abuse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on record review and interview the facility failed to assess R3 and determine a root cause related to a fall and implement interventions based upon this assessment/investigation for one of four ...

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Based on record review and interview the facility failed to assess R3 and determine a root cause related to a fall and implement interventions based upon this assessment/investigation for one of four residents (R3) reviewed for supervision to prevent accidents in the sample of 6. Findings include: R3's, admission Record, undated, documents R3's diagnoses as hypertensive, infection, and inflammatory reaction due to internal left knee prosthesis, subsequent encounter. R3's Progress Note, dated 8/17/2023 at 9:37 PM documents Backnote @ (at) 0530 Heard (R3) screaming Help. When writer arrived in (R3's) bathroom, R3 was observed on his knees in front of w/c (wheelchair). Resident stated that he pushed me down. (V5, Certified Nurse's Aide, CNA) present with (R3) in bathroom. (R3) was lowered to floor per (V5). Resident assisted up into w/c with (full-body mechanical) lift and assist of 2 without difficulty. ROM (Range of Motion) WNL (Within Normal Limits) to all extremities. No shortening/rotation. Denies hitting head. Abrasions noted to bilateral knees. Cleansed with wound cleanser and left OTA (opened to air). On 12/4/2023 at 9:30 AM, R3 stated that a few months ago he had transferred himself onto the toilet and that V5 entered R3's bathroom and stated that R3 had not turned his light on and that R3 needed to get off the toilet. R3 stated he told V5 that he wasn't ready to get off the toilet yet and V5 stated he was going to take me off the toilet. R3 stated that V5 put his arms under R3's arms and tried to just swing me into the chair but he dropped me. R3 stated that R3 started yelling. R3 states the nurse came in after that and said, I had called (V5) a derogatory name but I didn't. On 12/4/2023 at 8:45 AM, V7, R3's Power of Attorney, states that R3 was dropped by V5 a few months ago. V7 states that R3 told her that V7 did it on purpose. V7 states she spoke to V1 about this incident and V1 stated that it was addressed, and it is over now. V7 stated she wanted more details about the incident. The Facility's Post Incident Eval, dated 8/17/23, documented that R3 had a fall and had abrasions to his knees. The Eval documented Lowered to the floor per CNA during transfer. The Eval did not document as to the circumstance of the fall or how it occurred. The Facility's Fall Analysis & Intervention Tool, undated, documented that R3's fall occurred on 8/17/23 and V5 witnessed the incident. The Tool documented that R3 was alert and oriented times 3 and was found kneeling on the floor. The Tool did not document how the fall occurred, if R3 became unsteady during the transfer. There was no description from V5 regarding how this fall occurred. On 12/4/2023 at 12:20 PM, V1, Administrator, stated that on 8/17/2023 R3 went down to his knees during a transfer with V5 and intervention for therapy to review transfers was put into place. V1 states she was not aware of R3's progress notes dated 8/17/2023 that V5 pushed R3 down. V1 states she will start her investigation now and send in report to IDPH. On 12/4/2023 at 1:45 PM V2, Director of Nursing, DON, states that he was not aware of the progress notes on R3 documenting on 8/17/2023 that V5 pushed R3 down. On 12/4/2023 at 2:00 PM, V3, Nurse Consultant, states that she spoke with R3 on 8/18/2023 after noticing that he had abrasions on both his knees. V3 states that R3 reported that he was lowered to the floor. V3 stated she did not speak with V5 during her investigation of the fall, that she just spoke with R3 on 8/18/2023 and he stated he was lowered to the ground by V5. On 12/4/2023 at 3:15 pm V5, CNA states that V6, Licensed Practical Nurse (LPN) asked him to come into the bathroom on 8/17/2023 and two person assist R3 off the toilet. V5 states that R3 didn't want him in there helping but he did it cause V6 told him to do it. V5 states that he assisted R3 to his wheelchair without incident. V5 states at no time did R3 touch the floor. V5 states he does not know why he is being questioned about R3 being lowered to the floor because V5 did not lower him to the floor. The Facility's Fall Prevention Policy, undated, documented under post fall intervention Post fall quality assurance investigation will be completed with a Rehab Screen after fall, if appropriate summary documented.
Nov 2023 4 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents were free from neglect by not providing as needed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents were free from neglect by not providing as needed monitoring/visual checks for 1 of 5 residents (R3), reviewed for neglect in the sample of 5. This failure resulted in R3 falling out of bed at an unknown time and being found deceased with face being disfigured and gash on the right side of his forehead. Findings Include: R3's Face Sheet, undated, documents R3 has the following diagnoses: Neurocognitive Disorder, COPD (Chronic Obstructive Pulmonary Disease), Atrial Fibrillation and Presence of a Cardiac Pacemaker. R3's Progress Note, dated [DATE] at 8:35 AM by V6, Licensed Practical Nurse (LPN), documents she was called to R3's room by a Certified Nurses Assistant (CNA). R3 was observed on the floor face down next to his bed. Resident had no response, pulse or respirations. Time of death was determined by two nurses at 8:20 AM. R3's Death Certificate, documents a date of death of [DATE], no time provided, and the cause of death was listed as Hypoxia with COPD. R3's Minimum Data Set (MDS), dated [DATE], documents R3 requires assistance with bed mobility, transfers, toileting and is frequently incontinent of bowel and bladder. R3's Care Plan, dated [DATE], documents R3 has an ADL (Activities of Daily Living) deficit and to assist with care. The Facility Investigation documents the following: Date of incident: [DATE] at 8:35 AM with a report date of [DATE]. Nursing staff found R3 deceased beside his bed on [DATE] at 8:35 AM. Per R3's plan of care, the resident preferred to stay in bed most of the time or refused to get out of bed and often liked to sleep until noon. R3's bed was in low position and the call light was within easy reach of the bed but had not been activated. The Facility's Timeline of Events documents the following: [DATE] at 12:00 AM: R3 was lying in bed; 1:15 AM - R3 was in bed watching TV, awake, yelled at staff; 8:30 AM 1st CNA (V11) passing breakfast drinks and found resident, 1st (V4, Former LPN)/2nd (V6, Registered Nurse (RN) nurse called/arrived to room; 8:36 AM - 3rd (V12) nurse arrived in room, 2nd (V13) CNA arrived went to get mechanical lift sling, 4th (V7) nurse arrived. The Facility Camera Footage Review from [DATE] - [DATE] for R3's room documents the following information: [DATE] at 5:52 PM: V14, Former CNA, entered R3's room, exited room at 5:54 PM, [DATE] at 8:03 AM: CNA (no name) observed entering R3's room. V4, Former LPN's, written statement, no date or time, documents the following: At approximately 12 AM, she opened the bathroom door, noted that R3 was sleeping and snoring. He showed no visible signs of pain. V4, Former LPN's, written statement, dated [DATE], documents the following: When doing her rounds at midnight on [DATE], R3 was lying in bed on right side. R3 was resting quietly with no signs or symptoms of distress. R3 has a preference not be disturbed during the night. V4 had no personal knowledge of the event until she was called to R3's room at 8:30 AM. On [DATE] at 12:54 PM, V4, Former LPN, stated she checked on R3 on [DATE] around 12 AM, he was in bed. V4 stated she did not check on him again through the night until she was called to his room that morning ([DATE]) around 8 AM. V4 stated when she entered the room, R3 was lying on the left side of his bed, face down and full rigor mortis had set in, when they turned him over it was the worst thing I've ever seen, his face was blue and smashed in. It was established that he could've fallen but you could tell he had been there a while. V4 stated he was incontinent at times and particular about what kind of care and when he wanted care. V4 stated R3 was not nice and didn't want messed with during the night. V4 stated she was suspended for a week and then fired because they (facility management) said she didn't do her rounds. V4 stated it was weird because it's normal protocol that the nurse notifies the coroner's office of a death, but V1, Administrator, and V2, DON, stated they were going to do it, but she doesn't think they did. V4 stated their normal standards of practice was that residents that needed assistance were checked on every 1 1/2 to every 2 hours by the nurses and/or CNAs. V4's Separation Report documents the following: Date and time of incident: [DATE], last day worked: [DATE]; Termination date: [DATE]; nature of separation: violation of company policy, dishonesty with investigation; facts of the incident: employee was on shift the night that an incident happened. Employee was asked to write a statement of what happened and the statement that was wrote did not match video footage that was found on cameras. V6's, (RN) written statement, undated, documents the following: V6 was passing medications to a resident in the dining room at 8:30 AM when a CNA approached her and said come to R3's room now. V6 observed R3 face down on the floor. V6 immediately called V2, Director of Nurses (DON) and V1, Administrator, to come to R3's room. On [DATE] at 9:15 AM, V6, RN, stated she was working when R3 was found deceased . V6 stated she began work at 7 AM, went to take care of another resident, which took a little while and then sometime between 8:30 AM and 9:00AM, she found R3 deceased on the floor. V6 stated he was found face down on his stomach with his arms above his head. V6 stated when she found him she assessed him with another nurse and found that he did not have a blood pressure or pulse. V6 stated when she tried to move him he was stiff. V6 stated she was written up for neglect and insubordination, she didn't agree with it but she signed it anyway because she needs her job. V6 stated she was told to write her nurse's note and then Administration handled the rest. V6 stated she is not aware of when R3 had been checked on last. V6's, RN, Disciplinary Report documents the following: Date of incident: [DATE] at 7:00 AM; nature of incident: carelessness/negligence of duties, insubordination; facts of incident: employee was on shift and failed to do her rounding at the appropriate times. V7's, LPN, written statement, dated [DATE] at 10:44 AM, documents the following: V7 was called into R3's room indicating that R3 was deceased and that they needed to get him off of the floor. Upon walking into R3's room, V7 saw R3 lying on his back next to the right side of his bed. R3 appeared to be deceased and his face was disfigured with blood and a gash on the right side of his forehead. On [DATE] at 10:35 AM, V7, LPN, stated when she entered R3's room, unsure of time, he had already been turned onto his back. R3 was incontinent, had a gash to the left side of his forehead and his face was disfigured, appeared smashed inward. V7 stated she assumed R3 had fallen due to the way he had been found. V7 stated she did not notice any other areas and his injuries were primarily to the left side of his head/face. V7 stated she did not normally take care of R3 so she isn't sure what his level of care was. V11, CNA's, written statement, dated [DATE], documents the following: she came into the building around 5:50 AM for her shift at 6:00 AM. She went through her group getting people up and ready for breakfast. While waiting for other third aid, she was passing drinks for the residents who eat on the hall and upon opening R3's door, she noticed R3 face down on the floor. She called out his name with no answer. She exited the room to look for the nurse. A nurse was notified on her way to find the nurse on his group. R3's nurse was notified around 8:30 AM. On [DATE] at 12:40 PM, V11, CNA, stated the morning R3 was found deceased , they were supposed to have three CNA's but only two showed up. V11 stated she got her group of residents ready and was passing out drinks. V11 stated R3 likes her so she decided to go in to see if he wanted to get up and get dressed for breakfast. V11 stated when she entered R3's room, he was on the floor face down, she called his name but he didn't answer so she went and got the nurse. V11 stated she went into the room with the nurse and helped to roll him over but forced herself not to look at his face because she knew it was bad. V11 stated when they rolled R3 over, he was stiff. V11 stated she is not aware of the last time R3 had been visually seen or checked on. V11 stated R3 was incontinent but they couldn't tell if it was because he would take himself to the bathroom, not pull his pants down all the way and would get it on him, but he would also be in bed and be incontinent on himself. Stated he would refuse care for certain people, he had his favorites and he liked her so she took care of him. V13, CNA's, written statement, dated [DATE], documents the following: V13 overheard the nurses say someone was unresponsive so she went to see if she could help. V13 saw R3 face down on the floor and went to get a mechanical lift sling, but once they rolled R3 over, she stepped back and let the nurses handle it. V14, Former CNA's, written statement, dated [DATE] at 9:42 AM, documents the following: worked 2 PM - 10 PM and 10 PM - 5 AM; worked the 200 hall, rooms 211-222. 2-10 PM shift, V14 started rounds to put R3 to bed, about 8:30 PM, V14 changed R3 and he sat in his chair. R3 put himself to bed. On the 10 PM -5 PM shift at 1:15 AM, V14 started her rounds, went into R3's room, R3 was lying in bed, awake, the TV on and R3 was facing the television. R3 yelled at V14 to get out of his room, V14 left his room and had no further interactions with R3. On [DATE] at 8:40 AM, V1, Administrator, stated there were concerns with R3's death and the length of time that had passed before he was found deceased . On [DATE] at 9:05 AM, V1, Administrator, stated the last time R3 was checked on prior to being found deceased was at midnight by V4, Former LPN. V1 stated there were staff that were disciplined because of the incident. On [DATE] at 9:05 AM, V10, Regional Nurse Consultant, stated it varies as to how often residents are checked on. V10 stated it depends on if the resident is clinically stable, independent and what their preferences are. V10 stated if they are clinically unstable, they are checked on more often/frequently. On [DATE] at 11:10 AM, V1, Administrator, was asked what is the standard of practice with rounding/checking on the residents is in the facility. V1 stated it's determined through their plan of care, if someone was incontinent then the expectation would be to check them every 2 hours. V1 stated R3 required some assistance with ADLs but often refused assistance and didn't like to be disturbed at night. V1 stated she did not notify the coroner. V1 stated their normal practice is that the nurse on the hall notifies the coroner. On [DATE] at 12:35 PM, V16, CNA, stated R3 needed encouragement with ADLs but didn't like to be bothered. V16 stated he would normally check on R3 between 6 AM and 7:30 AM to see about breakfast and if R3 wanted to get up, then again when they picked up trays after breakfast, then again before lunch around 11 AM and 11:30 AM, then again when they picked up the lunch trays and then again before the end of his shift. V16 stated R3 was incontinent, was able to get out of bed on his own, but still needed checked on. V16 stated they check on all the residents at least every 2 hours. On [DATE] at 1:30 PM, V18, Deputy Coroner, stated their office was notified of R3's death by a nurse, unsure of whom, but not that there had been any recent falls, injuries, etc. When surveyor told him that V4, Former LPN, and V7, LPN, had confirmed that R3 was found face down on the floor with facial disfigurement and bloody, V18 stated the office was not notified of that information. On [DATE] at 2:35 PM, V17, Advance Practice Nurse (APN), stated she had concerns with the facility in regards to R3's death. V17 stated the facility did an investigation and R3 was found face down deceased , he had fallen at sometime and wasn't found right away, there were concerns on how long it had been since he had been checked on. V17 stated her biggest concern with the facility is regarding to the quality of care being provided to the residents. V17 stated the majority of her time during her visits are spent fielding complaints from residents and family on their care. V17 stated it has gotten worse over the past month. V17 stated all the residents that reside in the facility are there because they need care, and she agrees that the standard of practice is to check on all residents at least every couple (2) hours. V17 stated she signed R3's death certificate under the supervision of her attending, V19, Medical Director/R3's Physician, who was out of town at the time, and they agreed that R3's cause of death was Hypoxia related to COPD. V17 stated she was notified by the facility about the concerns with the length of time from when he was checked on last until he was found deceased and that he possibly had fallen but not full details of how he was found. The Prevention of Abuse, Neglect and Exploitation policy, dated [DATE], documents it is the policy to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. Neglect means failure of the facility, it's employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide timely monitoring/visual checks for 1 of 5 residents (R3), ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide timely monitoring/visual checks for 1 of 5 residents (R3), reviewed for changes in condition in the sample of 5. This failure resulted in R3 falling out of bed at an unknown time and being found deceased with face being disfigured and gash on the right side of his forehead. Findings Include: R3's Face Sheet, undated, documents R3 has the following diagnoses: Neurocognitive Disorder, COPD (Chronic Obstructive Pulmonary Disease), Atrial Fibrillation and Presence of a Cardiac Pacemaker. R3's Progress Note, dated [DATE] at 8:35 AM by V6, Licensed Practical Nurse (LPN), documents she was called to R3's room by a Certified Nurses Assistant (CNA). R3 was observed on the floor face down next to his bed. Resident had no response, pulse or respirations. Time of death was determined by two nurses at 8:20 AM. R3's Death Certificate, documents a date of death of [DATE], no time provided, and the cause of death was listed as Hypoxia with COPD. R3's Minimum Data Set (MDS), dated [DATE], documents R3 requires assistance with bed mobility, transfers, toileting and is frequently incontinent of bowel and bladder. R3's Care Plan, dated [DATE], documents R3 has an ADL (Activities of Daily Living) deficit and to assist with care. The Facility Investigation documents the following: Date of incident: [DATE] at 8:35 AM with a report date of [DATE]. Nursing staff found R3 deceased beside his bed on [DATE] at 8:35 AM. Per R3's plan of care, the resident preferred to stay in bed most of the time or refused to get out of bed and often liked to sleep until noon. R3's bed was in low position and the call light was within easy reach of the bed but had not been activated. The Facility's Timeline of Events documents the following: [DATE] at 12:00 AM: R3 was lying in bed; 1:15 AM - R3 was in bed watching TV, awake, yelled at staff; 8:30 AM 1st CNA (V11) passing breakfast drinks and found resident, 1st (V4, Former LPN)/2nd (V6, Registered Nurse (RN) nurse called/arrived to room; 8:36 AM - 3rd (V12) nurse arrived in room, 2nd (V13) CNA arrived went to get mechanical lift sling, 4th (V7) nurse arrived. The Facility Camera Footage Review from [DATE] - [DATE] for R3's room documents the following information: [DATE] at 5:52 PM: V14, Former CNA, entered R3's room, exited room at 5:54 PM, [DATE] at 8:03 AM: CNA (no name) observed entering R3's room. V4, Former LPN's, written statement, no date or time, documents the following: At approximately 12 AM, she opened the bathroom door, noted that R3 was sleeping and snoring. He showed no visible signs of pain. V4, Former LPN's, written statement, dated [DATE], documents the following: When doing her rounds at midnight on [DATE], R3 was lying in bed on right side. R3 was resting quietly with no signs or symptoms of distress. R3 has a preference not be disturbed during the night. V4 had no personal knowledge of the event until she was called to R3's room at 8:30 AM. On [DATE] at 12:54 PM, V4, Former LPN, stated she checked on R3 on [DATE] around 12 AM, he was in bed. V4 stated she did not check on him again through the night until she was called to his room that morning ([DATE]) around 8 AM. V4 stated when she entered the room, R3 was lying on the left side of his bed, face down and full rigor mortis had set in, when they turned him over it was the worst thing I've ever seen, his face was blue and smashed in. It was established that he could've fallen but you could tell he had been there a while. V4 stated he was incontinent at times and particular about what kind of care and when he wanted care. V4 stated R3 was not nice and didn't want messed with during the night. V4 stated she was suspended for a week and then fired because they (facility management) said she didn't do her rounds. V4 stated it was weird because it's normal protocol that the nurse notifies the coroner's office of a death, but V1, Administrator, and V2, DON, stated they were going to do it, but she doesn't think they did. V4 stated their normal standards of practice was that residents that needed assistance were checked on every 1 1/2 to every 2 hours by the nurses and/or CNAs. V4's Separation Report documents the following: Date and time of incident: [DATE], last day worked: [DATE]; Termination date: [DATE]; nature of separation: violation of company policy, dishonesty with investigation; facts of the incident: employee was on shift the night that an incident happened. Employee was asked to write a statement of what happened and the statement that was wrote did not match video footage that was found on cameras. V6's, RN, written statement, undated, documents the following: V6 was passing medications to a resident in the dining room at 8:30 AM when a CNA approached her and said come to R3's room now. V6 observed R3 face down on the floor. V6 immediately called V2, Director of Nurses (DON) and V1, Administrator, to come to R3's room. On [DATE] at 9:15 AM, V6, RN, stated she was working when R3 was found deceased . V6 stated she began work at 7 AM, went to take care of another resident, which took a little while and then sometime between 8:30 AM and 9:00AM, she found R3 deceased on the floor. V6 stated he was found face down on his stomach with his arms above his head. V6 stated when she found him she assessed him with another nurse and found that he did not have a blood pressure or pulse. V6 stated when she tried to move him he was stiff. V6 stated she was written up for neglect and insubordination, she didn't agree with it but she signed it anyway because she needs her job. V6 stated she was told to write her nurse's note and then Administration handled the rest. V6 stated she is not aware of when R3 had been checked on last. V6's, RN, Disciplinary Report documents the following: Date of incident: [DATE] at 7:00 AM; nature of incident: carelessness/negligence of duties, insubordination; facts of incident: employee was on shift and failed to do her rounding at the appropriate times. V7's, LPN, written statement, dated [DATE] at 10:44 AM, documents the following: V7 was called into R3's room indicating that R3 was deceased and that they needed to get him off of the floor. Upon walking into R3's room, V7 saw R3 lying on his back next to the right side of his bed. R3 appeared to be deceased and his face was disfigured with blood and a gash on the right side of his forehead. On [DATE] at 10:35 AM, V7, LPN, stated when she entered R3's room, unsure of time, he had already been turned onto his back. R3 was incontinent, had a gash to the left side of his forehead and his face was disfigured, appeared smashed inward. V7 stated she assumed R3 had fallen due to the way he had been found. V7 stated she did not notice any other areas and his injuries were primarily to the left side of his head/face. V7 stated she did not normally take care of R3 so she isn't sure what his level of care was. V11, CNA's, written statement, dated [DATE], documents the following: she came into the building around 5:50 AM for her shift at 6:00 AM. She went through her group getting people up and ready for breakfast. While waiting for other third aid, she was passing drinks for the residents who eat on the hall and upon opening R3's door, she noticed R3 face down on the floor. She called out his name with no answer. She exited the room to look for the nurse. A nurse was notified on her way to find the nurse on his group. R3's nurse was notified around 8:30 AM. On [DATE] at 12:40 PM, V11, CNA, stated the morning R3 was found deceased , they were supposed to have three CNA's but only two showed up. V11 stated she got her group of residents ready and was passing out drinks. V11 stated R3 likes her so she decided to go in to see if he wanted to get up and get dressed for breakfast. V11 stated when she entered R3's room, he was on the floor face down, she called his name but he didn't answer so she went and got the nurse. V11 stated she went into the room with the nurse and helped to roll him over but forced herself not to look at his face because she knew it was bad. V11 stated when they rolled R3 over, he was stiff. V11 stated she is not aware of the last time R3 had been visually seen or checked on. V11 stated R3 was incontinent but they couldn't tell if it was because he would take himself to the bathroom, not pull his pants down all the way and would get it on him, but he would also be in bed and be incontinent on himself. Stated he would refuse care for certain people, he had his favorites and he liked her so she took care of him. V13, CNA's, written statement, dated [DATE], documents the following: V13 overheard the nurses say someone was unresponsive so she went to see if she could help. V13 saw R3 face down on the floor and went to get a mechanical lift sling, but once they rolled R3 over, she stepped back and let the nurses handle it. V14, Former CNA's, written statement, dated [DATE] at 9:42 AM, documents the following: worked 2 PM - 10 PM and 10 PM - 5 AM; worked the 200 hall, rooms 211-222. 2-10 PM shift, V14 started rounds to put R3 to bed, about 8:30 PM, V14 changed R3 and he sat in his chair. R3 put himself to bed. On the 10 PM -5 PM shift at 1:15 AM, V14 started her rounds, went into R3's room, R3 was lying in bed, awake, the TV on and R3 was facing the television. R3 yelled at V14 to get out of his room, V14 left his room and had no further interactions with R3. On [DATE] at 8:40 AM, V1, Administrator, stated there were concerns with R3's death and the length of time that had passed before he was found deceased . On [DATE] at 9:05 AM, V1, Administrator, stated the last time R3 was checked on prior to being found deceased was at midnight by V4, Former LPN. V1 stated there were staff that were disciplined because of the incident. On [DATE] at 9:05 AM, V10, Regional Nurse Consultant, stated it varies as to how often residents are checked on. V10 stated it depends on if the resident is clinically stable, independent and what their preferences are. V10 stated if they are clinically unstable, they are checked on more often/frequently. On [DATE] at 11:10 AM, V1, Administrator, was asked what is the standard of practice with rounding/checking on the residents is in the facility. V1 stated it's determined through their plan of care, if someone was incontinent then the expectation would be to check them every 2 hours. V1 stated R3 required some assistance with ADLs but often refused assistance and didn't like to be disturbed at night. V1 stated she did not notify the coroner. V1 stated their normal practice is that the nurse on the hall notifies the coroner. On [DATE] at 12:35 PM, V16, CNA, stated R3 needed encouragement with ADLs but didn't like to be bothered. V16 stated he would normally check on R3 between 6 AM and 7:30 AM to see about breakfast and if R3 wanted to get up, then again when they picked up trays after breakfast, then again before lunch around 11 AM and 11:30 AM, then again when they picked up the lunch trays and then again before the end of his shift. V16 stated R3 was incontinent, was able to get out of bed on his own, but still needed checked on. V16 stated they check on all the residents at least every 2 hours. On [DATE] at 1:30 PM, V18, Deputy Coroner, stated their office was notified of R3's death by a nurse, unsure of whom, but not that there had been any recent falls, injuries, etc. When surveyor told him that V4, Former LPN, and V7, LPN, had confirmed that R3 was found face down on the floor with facial disfigurement and bloody, V18 stated the office was not notified of that information. On [DATE] at 2:35 PM, V17, Advance Practice Nurse (APN), stated she had concerns with the facility in regards to R3's death. V17 stated the facility did an investigation and R3 was found face down deceased , he had fallen at sometime and wasn't found right away, there were concerns on how long it had been since he had been checked on. V17 stated her biggest concern with the facility is regarding to the quality of care being provided to the residents. V17 stated the majority of her time during her visits are spent fielding complaints from residents and family on their care. V17 stated it has gotten worse over the past month. V17 stated all the residents that reside in the facility are there because they need care, and she agrees that the standard of practice is to check on all residents at least every couple (2) hours. V17 stated she signed R3's death certificate under the supervision of her attending, V19, Medical Director/R3's Physician, who was out of town at the time, and they agreed that R3's cause of death was Hypoxia related to COPD. V17 stated she was notified by the facility about the concerns with the length of time from when he was checked on last until he was found deceased and that he possibly had fallen but not full details of how he was found. On [DATE] at 10:05 AM, V1, Administrator, stated they do not have a formal policy on rounding/monitoring/supervision, it is determined according to the resident's plan of care.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to determine if a resident had an advance directive in place upon admis...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to determine if a resident had an advance directive in place upon admission or wanted to formulate an advanced directive for 1 of 5 residents (R1) reviewed for advanced directives in the sample of 5. Findings include: R1's Face Sheet, undated, documents R1 has the following diagnoses: Type 2 Diabetes, Hypertension, Hyperlipidemia, Bipolar Disorder, Epilepsy, Difficulty in Walking and Weakness. R1's Electronic Medical Record (EMR) was reviewed and failed to document an advanced directive/code status for R1. On [DATE] at 2:00 PM, R1 stated his son and wife signed him in a couple of days ago. R1 stated he already has a signed DNR (Do Not Resuscitate) in place and has had for many years. There was not an advanced directive or POLST (Physician Orders for Life Sustaining Treatment) form in the POLST book at the nurse's station for R1. On [DATE] at 2:05 PM, V5, Licensed Practical Nurse, stated R2's POLST is not in the binder, so it must not be completed yet, V5 looked in R2's EMR and stated no, it's not here either and stated that Social Services completes the POLST upon admission. On [DATE] at 2:15 PM, V8, Social Services, stated that she does the admission contract and POLST forms. When asked if R1 had a POLST form or advanced directive in place, V8 looked in the computer and stated well, he doesn't have it, that's not good. V8 stated all residents should have a code status in place. On [DATE] at 9:05 AM, V10, Regional Nurse Consultant, stated until an advanced directive on code status is established, a resident is considered to be a full code. The Code Status Identification Policy, dated [DATE], documents the facility will seek to identify the resident's (resident's representative/surrogate) preference regarding resuscitation/CPR upon admission and secure a signature on the Code Status Preference form.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide ADL (Activities of Daily Living) care to 3 of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide ADL (Activities of Daily Living) care to 3 of 5 residents (R1, R4 and R5) reviewed for ADL care in the sample of 5. Findings include: 1. On 11/9/23 at 1:30 PM, R5 was observed in her room with a slight urine odor. R5 stated the hospice aid came in this morning around 11:00 AM to give her a bath before lunch. R5 stated when she puts her call light on, sometimes it's an hour, 2 hours, sometimes 4-6 hours before anyone comes in. R5 stated she likes to get up in the morning and on bingo days, she stays up until about 3:00 PM and sometimes it 7:00 PM, 8:00 PM or sometimes 10:00 PM at shift change before anyone comes in, checks on her or puts her to bed. R5 stated there's been days when she's been up over 12 hours. R5 stated this happened just within the last week or two and it was reported and V1, Administrator was supposed to come and talk with her but hasn't yet. R5 stated she is a light sleeper and can sense when someone is in the room at night and they very rarely come in at night to check or change her. V5 stated she is incontinent and sometimes she knows when she is wet and sometimes not. R5's Minimum Data Set (MDS), dated [DATE], documents R5 is cognitively intact and is incontinent of bowel and bladder. R5's Care Plan, dated 2/9/21, documents R5 has an ADL self-care performance deficit. R5's Grievance, dated 8/13/23, documents R5 complained that night shift varies with every two hour turning/repositioning. The facility reviewed the grievance and documented that staffing challenges on R5's hall that morning impacted her normal routine of getting up, they apologized for that and verbally followed up with the aids on the hall regarding turning and repositioning and recommended adding a huddle for turning/repositioning every two hours 2. On 11/9/23 at 1:25 PM, R4 stated staff doesn't come in and check on her during the night after they put her to bed. R4's Face Sheet, undated, documents R4 has the following diagnoses: Multiple Sclerosis, Hypertension, Atrial Fibrillation, Type 2 Diabetes, Hyperlipidemia and Neuromuscular Dysfunction of the Bladder. R4's MDS, dated [DATE], documents R4 is cognitively intact, requires an extensive assistance with bed mobility, transfers, toileting, has an indwelling urinary catheter and is incontinent of bowel. R4's Care Plan, dated 1/12/18, documents R4 requires assistance with ADLs. R4's Grievance, dated 8/12/23, documents R4 complained of not being turned or repositioned at night. The facility reviewed R4's care plan, documentation and recommended adding a huddle for turning and positioning every two hours. 3. On 11/9/23 at 2:00 PM, R1 was observed in his room with greasy hair and tearful. R1 who was alert to person, place and time stated he can't get up or walk on his own and needs help and they don't come in. R1 stated no one at the facility is doing anything for him, he needs help and is beyond frustrated. R1's Face Sheet, undated, documents R1 was admitted to the facility on [DATE] with the following diagnoses: Type 2 Diabetes, Hypertension, Hyperlipidemia, Bipolar Disorder, Epilepsy, Difficulty in Walking and Weakness. R1's Care Plan, dated 11/8/23, documents R1 needs assistance with ADLs. On 11/15/23 at 9:05 AM, V10, Regional Nurse Consultant, stated it varies as to how often residents are checked on. Stated it depends on if the resident is clinically stable, independent and what their preference is. V10 stated if they are clinically unstable the are checked on more often/frequently. On 11/15/23 at 10:05 AM, V1, Administrator, stated they do not have a formal policy on how often rounding/supervision/monitoring is conducted, it is determined according to the resident's plan of care.
Nov 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide complete incontinent care for 1 of 3 residents...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide complete incontinent care for 1 of 3 residents (R2) reviewed for incontinent care in the sample of 12. Findings include: On 11/2/23 at 10:03 AM, R2 pressed her call light, stating she was ready to get changed. At 10:07 AM V12, Certified Nursing Assistant, (CNA), answered the call light and asked R2 what she needed and R2 stated, I'm ready to be changed. V12 told her she would let V17, R2's CNA know and left the room. At 10:19 AM V17 entered the room wearing disposable gloves. V17 informed R2 she had been assisting another resident in the bathroom and apologized for it taking a few minutes for her to get to her. R2 stated, she had last been changed around 6:00 AM by night shift. V17 stated, she is agency and stated R2 walks her through it with incontinent care. V17 put a clean diaper under R2's wet diaper then pulled the wet diaper out from under her, causing R2's wet skin to lay against the clean adult diaper. V17 rolled R2 onto her right side and used disposable wipes to cleanse her left buttock and used another disposable wipe to cleanse R2's labia from the back, re-wiping clean areas with same disposable wipe in a back-and-forth motion, re-contaminating the clean area. R2 has slight redness on her left ischium where she had been laying, but redness fading during care. R2's skin was intact on her buttocks and coccyx. V17 then rolled R2 onto her back and used another disposable wipe to cleanse her abdomen and wipe over the top of her vagina but did not spread her labia to cleanse her inner folds. V17 then stated, You're all clean. V17 did not attempt to cleanse R2's left buttock that was also wet with urine when adult diaper first removed. V17 then finished putting new diaper that had had been contaminated with urine at beginning of care under her and fastened the tabs. V17 removed gloves and left room without performing hand hygiene to get a new gown and draw sheet for R2. Upon re-entering room, no hand hygiene was performed, and V17 removed R2's wet gown without donning gloves and put new gown on R2 and new draw sheet under her on top of sheet that was notably wet. Without performing hand hygiene V17 pulled R2 up in bed and then handed her phone and stylus so she could call her brother in Florida. V17 also, got R2 some fresh ice water in two cups and gave R2 a drink before putting cups in her refrigerator, and then left R2's room without performing hand hygiene. R2's Face Sheet documents, her diagnoses to include: Hypertensive Heart Disease w/Heart Failure; Atrial Fibrillation; Cirrhosis of Liver; CHF, ( Congestive Heart Failure); Anemia; Rheumatoid Arthritis; Osteoarthritis; Obstructive Sleep Apnea; Encounter for Palliative Care; Non-Rheumatic Tricuspid Insufficient Valve; Personal History of UTIs (Urinary Tract Infections); Non-Rheumatic Mitral Valve Prolapse; Depression; Moderate Protein-Calorie Malnutrition; Other Specific Mononeuropathies of Bilateral Lower Limbs. R2's Minimum Data Set, (MDS), dated [DATE] documents, she is alert and oriented and requires substantial assistance for rolling left and right, and is dependent for toilet hygiene. This assessment further documents R2 is always incontinent of bowel and bladder. R2's Care Plan revised on 9/26/22 documents, The resident has bladder incontinence. Resident elected hospice services on 9/24/22 for chronic diastolic congestive heart failure with deterioration or decline in clinical and cognitive status expected. R2's goals for this care plan include: (R2) will have no complications because of urinary incontinence thru the next review and (R2) will remain free from skin breakdown due to incontinence through the next review date, which is 1/18/24. Interventions for this Care Plan include: Check and change every 2 hours and as needed or also when resident requests; Incontinence care with each incontinence episode; Monitor/document signs/symptoms of UTI: pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temperature, urinary frequency, foul-smelling urine, fever, chills, altered mental status, change in behavior, and change in eating patterns. R2's Progress Note dated 9/18/23 at 4:25 PM documented, Hospice Nurse here with new orders for Macrobid 100 milligram, (mg), BID, (twice daily), for burning with urination. On 11/3/23 at 2:12 PM V2, Director of Nursing, (DON), stated, he would expect staff to thoroughly cleanse any area on a resident's body that had been contaminated with urine or feces during incontinence care. The facility's policy, Incontinence Care, (Peri-Care), revised 6/5/17 documents: Policy: Each resident who experiences an episode of incontinence will be appropriately cleaned, using good infection control practices while providing privacy and maintaining resident dignity. Procedure: 4. Perform hand hygiene and apply gloves. 6. Perform perineal care with pre-moistened disposable washcloth (s).7. Assure all areas that may be contaminated by incontinence of urine or feces have been cleansed. 8. Use a clean area of disposable wipe or washcloth for each area cleansed. Use multiple cloths, in necessary, to maintain clean technique. 9. a. For female residents, separate labia, and cleanse on side wiping front to back, then the other side, then the center of the labia toward the rectal area. Cleanse the buttocks/rectal area last. 10. Remove gloves/discard and perform hand hygiene. 11. Apply clean gloves. 12. Apply barrier cream as indicated. 13. Remove gloves and perform hand hygiene. 14. Apply clean incontinence management product and reapply clothing. 15. Ensure that resident is well positioned, comfortable, and has call light in reach prior to exiting room. 16. Perform hand hygiene prior to exiting room.
Oct 2023 5 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to identify and monitor a rash for 1 of 4 residents (R4) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to identify and monitor a rash for 1 of 4 residents (R4) reviewed for a skin condition in the sample of 13. The failure left R4 with a red rash with peeling skin on his scrotum and gluteal folds. Findings include: On 10/17/23 at 3:19 PM, V17, V18 & V19 all Certified Nurse Assistants, (CNAs) entered R4's room to check for incontinence. R4 was asleep. V17 removed R4's incontinence brief. V20 Registered Nurse, (RN), entered the room to observe. R4's incontinence brief was slightly wet with urine. V17 provided incontinence care for R4 correctly and thoroughly. During the care R4 was rolled over to his side, so his buttocks could be cleansed. R4's lower buttock, gluteal folds, lower groin and scrotum had a red rash. The rash did not have any open areas, but there was a patch on his scrotum, that was peeling and an area on both gluteal folds that were peeling. V17 applied a preventive silicone barrier cream to R4's buttocks, scrotum and gluteal folds. V20 returned to the room and stated, that R4 did have an order for triamcinolone cream, and he applied the cream to R4's buttocks, gluteal folds and scrotum. On 10/17/23 at 3:23 PM, V17, V18 and V19 all stated that they were unsure of how long R4 has had the rash. V20 RN stated, that he did not know if R4 had any ordered cream for the rash and that he would go and check. On 10/17/23 at 3:30 PM - 3:45 PM, V26, CNA, stated, He (R4) has had that fungal rash for about a month. We put a barrier cream on him. On 10/19/23 V1 stated, (V20) should know if R4 has a cream for a rash he is always the Nurse down there. On 10/24/23 at 10:46, V35, Wound Nurse, stated, that she was unaware that R4 had a rash on his buttocks, gluteal folds, groin and scrotum. V35 stated, that she should have been notified so the rash could be monitored and treated correctly. R4's admission Record, print date of 10/3/23, documents that R4 was admitted on [DATE] and has diagnoses of Dementia and COPD. R4's Minimum Data Set, dated [DATE], documents that R4 is cognitively intact, requires supervision for eating, exertive assistance of 2 staff members for incontinence, extensive assistance of 1 staff member for hygiene and is always incontinent of bladder. R4's October 2023 Treatment Administration Record, documents, 10/4/2022 10/4/2022 On Hand Triamcinolone Acetonide 0.1 % Cream apply topically to bilateral buttocks every day shift & every evening shift for the rash until resolved. Mix with Miconazole. R4's Clinical Summary, dated 10/17/23, documents, Skin Condition: No skin condition noted. The Skin/Pressure Ulcer Risk Evaluation, undated, documents, All residents will have a documented weekly review of skin condition by the Licensed Nurse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the call light was not accessible for 2 of 9 residents (R1, R7) reviewed for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the call light was not accessible for 2 of 9 residents (R1, R7) reviewed for call lights in the sample of 13. Findings include: 1. R1's admission Profile, print date of 10/18/23, documents, that R1 was admitted on [DATE], with diagnosis of Hemiplegia and Hemiparesis following a stroke and has C-Diff. R1's Minimum Data Set, (MDS), dated [DATE], documents, that R1 is cognitively intact, requires extensive assistance of 1 staff member for bed mobility, transfers, locomotion with a wheelchair, dressing, toileting, and personal hygiene. On 10/17/23 at 1:55 PM, R1 is sitting in the middle of her room in her wheelchair. R1's bed is pulled a foot away from the wall. The call light has been clipped to the quilt close the edge which is nearest the wall. R1 is unable to reach her call light if she needed it to call for help. R1's room is located at the end of the hall, which is the farthest one from the Nurses Station. On 10/17/23 at 1:55 PM, R1 stated, that she does use her call light to call for help when needed, and that she doesn't like it when she can't reach the call light. 2. On 10/17/23 at 10:42 AM, V13 Certified Nurse Aide, (CNA), is in R7's room straightening the room up. R7 is sitting in his recliner with his right arm propped up on a pillow. The call light is located across the room near the bed. R7 stated, that he is not able to ambulate without assistance, so there is no way that he could get the call light with it across the room. R7 seems slightly confused at this time. R7 is clean and well groomed. R7's MDS, dated [DATE], severely cognitively impaired and is dependent on 2 staff members for transfers. On 10/19/23 at 4:00 PM, V1, Administrator, stated, that R7 is not able to get up and get to the call light, if it is not within reached. V1 further stated, that call lights should always, be accessible to the residents. The policy Call light System, dated 12/20/2011, documents, Assure the call light is within easy reach of the resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to report an allegation of abuse to the Administrator immediately for 1 of 13 residents (R10), reviewed for abuse in the sample of 13. Finding...

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Based on interview and record review, the facility failed to report an allegation of abuse to the Administrator immediately for 1 of 13 residents (R10), reviewed for abuse in the sample of 13. Finding include: On 10/17/23 at 1:21 PM, V22, Certified Occupational Therapy Assistant, (COTA), stated, Last week on 10/10/23 (V4, Physical Therapist), asked me if I would talk to R10. I went in a little before 5:00 PM to talk with R10 which was upset. She wanted to contact a Manager about the night before, and how she was put to bed. She said that staff had gotten 3 people and a sit to stand and put her to bed. She told them, she didn't want to go to bed at 6:00 PM and they made her anyway. She said when they put her to bed, they flung her leg into bed. There was also, a shower issue, she wanted a shower, because she was going to the Doctor the next day and she didn't get one until 1:00 AM. She said that the sit to stand hurt her shoulder, so she didn't like them using it. She was assessed for the sit to stand machine and was appropriate for her. She seemed more emotionally upset than anything. I encouraged her to tell the Manager and that I would follow up with a Manager. On 10/17/23 at 2:09 PM, V24, Interim Executive Director, stated, (V11, Licensed Practical Nurse), came to me and said (V22) is coming to you, but my concern is the way things are being worded. At that time (V22) came into my office. (V22) told me that (R10) had told her that she had been put to bed roughly and a large man put her to bed at 6 PM the night before. (V22) said that she had not observed it just heard about it. I told her to write out a statement about it. She asked if she should have (V4) write out a statement also because he was told in the morning, and this was 5:45 PM. I told her to have (V4) write a statement also. I took the information down. I then called (V2, Director of Nurses) and let him know that we need to start an investigation and pull the staffing schedules. I was concerned because this was not reported to me until 5:45 PM when (V4) found out about it in the morning. I usually do not do abuse investigations, (V1 Administrator) does them but she was off that day. I told (V2) I have got to get a report into IDPH and (V2) said that we have 24 hours to report it. I typed up the initial report as an abuse allegation documenting that she was made to go to bed early, handled roughly and hurt using the sit to stand. I sent it to (V25 Corporate) for review. In the morning (V1) was back at work and she took over the investigation and filed her own initial report. On 10/17/23 at 2:46 PM, V4, stated, that on 10/10/23 R10 in the morning before huddle told him that she was forced to go to bed at 6:00 PM when she didn't want to go to bed. They had used the sit to stand on her and she said that that hurt her right hip and she was having pain in both of her knees. Apparently, she wanted a shower also that she didn't get. She was already receiving therapy for her knees and hip. In my opinion she did not need an X-ray at that time. I spoke with the nurse to see if there had been an incident report from the night before. The Nurse said there had not been. She is hard to understand, because of the way she talks so I asked (V22) to go and talk to her. On 10/19/23 at 4:00 PM, V1, Administrator, stated, that R4 should have reported the allegation of abuse to V24 immediately when he heard about it. R10's Physical Therapy - Addendum Note, dated 10/10/23, written by V4 documents, Patient was seen today reported of having issue with staff last night from requesting a shower, to using sit to stand lift not having her able to stand up and instead lift with machine cause pain and discomfort on both armpits. Also reported forcing her to be in bed when patient says she doesn't want to go to bed yet and then putting her to bed kind of throwing her leg causing discomfort on right hip, patient complain of soreness and discomfort with PT assess for possible injury which PT don't see it necessary for an X-ray unless some unusual discomfort reported in future. The Prevention of Abuse, Neglect, And Exploitation Policy, dated 10/21/22, documents, Reporting/Responses The community will have written procedures that include Reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies within specified timeframes: Immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to do a complete and thorough investigation, into an allegation of abuse for 1 of 13 residents (R10) reviewed for abuse. Findings include: On ...

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Based on interview and record review, the facility failed to do a complete and thorough investigation, into an allegation of abuse for 1 of 13 residents (R10) reviewed for abuse. Findings include: On 10/17/23 the facility was entered at 8:00 AM. V1, Administrator, stated, The Executive Director made me aware that Therapy had notified her of the residents' comments, so I went in to speak with her. (R10) did complain that she was put to bed at 6 PM, but her main complaint was about the way the staff had transferred her with the sit to stand machine and that it had hurt her. She (R10) had complaints of hip and arm pain, from the beginning of her stay. I had gone in and talked to her and at that time she was just saying that she was not happy with the way the staff were transferring her and she was having pain. We sent her out to the Hospital. I sent in an initial report to the state. Once at the Hospital, she told them a different problem, that she never mentioned to us (V1). The only way I (V1) found out about it was that we were reading the notes from the Hospital and there were allegations, that she was forced to go to bed and almost knocked out of her chair. She never mentioned any of this to me (V10) the day before when I was talking to her. I amended my report and have sent it in to the state. At 12:50 PM, V1 stated, Sunday morning it was complete and sent in, I found no findings. I did talk to 3 residents and 1 family. I did not speak with (V29) the Nurse that was on 10/9/23 or (V26, Certified Nurse Aide, (CNA), she was on that night also. She is agency and she is hit or miss. I did speak with (V30 CNA) who was on, and she said, she did not put her to bed. That another CNA gave her a shower and got her to bed. I spoke with (V34 CNA) and she said that she had her on Monday night and she gave her a shower at 11:30 PM. She stated that she was in her regular chair and not her bed and that she was crying. The story that she is telling and what the staff said, the timeline does not match up. On 10/17/23 at 1:21 PM, V22, Certified Occupational Therapy Assistant, (COTA), stated, Last week on 10/10/23 (V4 Physical Therapist) asked me (V22) if I would talk to R10. I went in a little before 5:00 PM to talk with R10, because R10 was upset, because she wanted to contact a Manager, about the night before and how she was put to bed. She said that staff had gotten 3 people and a sit to stand and put her to bed. She told them she didn't want to go to bed at 6:00 PM and they made her. She R10 said, when they put her to bed then they flung her leg into bed. There also, was a shower issue, she wanted a shower, because she was going to the Doctor the next day. She didn't get one until 1:00 AM. She said that the sit to stand hurt her shoulder, so she didn't like it. She was assessed for the sit to stand machine and was appropriate for her. She seemed more emotionally upset than anything. I encouraged her to tell the manager and that I would follow up with a manager. On 10/17/23 at 2:09 PM, V24, Interim Executive Director, stated, (V11, Licensed Practical Nurse, LPN), came to me and said (V22) is coming to you, but my concern is the way things are being worded. At that time (V22) came into my office. (V22) told me that (R10) had told her that she had been put to bed roughly and a large man put her to bed at 6 PM the night before. (V22) said that she had not observed it just heard about it. I told her to write out a statement about it. She asked if she should have (V4) write out a statement also, because he was told in the morning, and this was 5:45 PM. I told her to have (V4) write a statement also. I took the information down. I then called (V2 Director of Nurses) and let him know that we need to start an investigation and pull the staffing schedules. I was concerned because this was not reported to me until 5:45 PM when (R4) found out about it in the morning. I usually do not do abuse investigations V1 Administrator does them, but she was off that day. I told (V2) I have got to get a report into IDPH and (V2) said that we have 24 hours to report it. I typed up the initial report as an abuse allegation documenting that she was made to go to bed early, handled roughly and hurt using the sit to stand. I sent it to (V25 Corporate) for review. In the morning (V1) was back at work and she took over the investigation and filed her own initial report. On 10/17/23 at 2:46 PM V4, PT, stated that on 10/10/23 R10 in the morning before huddle told him that she was forced to go to bed at 6:00 PM when she didn't want to go to bed. They had used the sit to stand on her and she said that that hurt her right hip and she was having pain in both of her knees. Apparently, she wanted a shower also that she didn't get. She was already receiving therapy for her knees and hip. In my opinion she did not need an X-ray at that time. I spoke with the nurse to see if there had been an incident report from the night before. The nurse said there had not been. She is hard to understand because of the way she talks so I asked (V22) to go and talk to her. On 10/17/23 at 3:30 PM - 3:45 PM, V26, Certified Nurse Aide, (CNA), stated, I was on (R10's) hall on 10/9/23. At 2:00 PM I was the only CNA on the hall. Around 6:00 PM R10 was sitting in her doorway in her wheelchair. She said that she wanted a shower. I told her that I was the only on here at that time so I wouldn't be able to give her one. She said she didn't want to go to bed without a shower. I told her she didn't have to go to bed, but a shower probably wouldn't happen. I asked (V2 Director of Nurses) if they were going to get me some help. Around 6:25 PM V27 CNA and V28 CNA came in early to help. They were bouncing between the 300 and 400 hall doing what they could. We just started from one end of the hall, and we were working our way through. Around 8:00 PM, V27 went in and tried to get her to go to bed. I was in another room, and I heard a commotion. I went out and R10 was saying that V27 pulled her so hard while she was in the wheelchair that she almost fell out. V27 said, no I just pulled you back into your room out of the doorway. R10 said that she was not going to bed that early without a shower. I explained to her that she didn't have to go to bed but that a shower was not going to happen. No one forced her into bed. She was still up in her wheelchair in the doorway when I left at 10:00 PM. The only man on the hall was V28 and he never even went down her end of the hall. She did not have any complaints of pain and when she was talking about how she almost fell out of the wheelchair her roommate was shaking her head no. On 10/17/23 at 3:55 PM, V29, LPN, stated, (R10) was sitting in her doorway falling asleep in her wheelchair. I asked her if we could put her to bed because sleeping in her wheelchair was unsafe. I was afraid she was going to fall out of it. She said that she didn't want to be transferred using the sit to stand. This was around midnight. I told her that we could transfer her with 2 people and a gait belt. She still didn't want to go to bed. So come to find out she just wanted a shower. We gave her a shower and then she went to bed around 1:00 AM. She never accused anyone of almost throwing her out of her wheelchair or being thrown in bed. She did not have any complaints of pain when she went to bed. She did not want to use the sit to stand because she said it hurt her shoulder. On 10/17/23 at 4:15 PM, V27 CNA, stated, I came in early to help. (R10) was sitting in her doorway in her wheelchair. I went in the room and pulled her wheelchair out of the doorway. I did not yank her or anything. I asked her if she wanted to go to bed. She said she wasn't going to go to bed without a shower. I explained to her that a shower was not possible because we were short staffed. I did not make her go to bed. No one made her go to bed. On 10/18/23 at 10:20 PM, V30, CNA, stated, I was working on the other hall. I just heard that (R10) would not go to bed until she got a shower. I was not the one that gave her a shower. I didn't touch her that night. R10's Physical Therapy - Addendum Note, dated 10/10/23, written by V4 documents, Patient was seen today reported of having issue with staff last night from requesting a shower, to using sit to stand lift not having her able to stand up and instead lift with machine cause pain and discomfort on both armpit. Also reported forcing her to be on bed with patient says she doesn't want to go bed yet and then putting her to bed kind of throwing her leg causing discomfort on right hip, patient complain of soreness and discomfort with PT assess for possible injury which PT don't see it necessary for an X-ray unless some unusual discomfort reported in future. R10's Occupational Therapy - Addendum Note, dated 10/10/23, written by V22, documents, Pt (patient) reported nursing staff forced her to go to bed last night, earlier than when she prefer to go to bed. Pt stated that she told staff she was free to chose when she would go to bed, and that this is America she can't be forced to go to bed. Pt reported that staff forced her to go to bed by using a sit to stand machine. Pt stated that she explained to staff that she has shoulder problems and did not want to use the machine. Pt stated that staff continued to use the machine, but did not connect the front strap so that it was pulling on her shoulders. Pt stated that the staff members brought in another very large member who threw her into the bed. Pt reported having pain in her hip today that was not there previously and was causing difficulty walking, and that she was concerned it was a result of last evenings event. Pt reported receiving a shower at 1 AM. The Prevention of Abuse, Neglect, And Exploitation Policy, dated 10/21/22, documents, Investigation of Alleged Abuse, Neglect and Exploitation. An immediate investigation is warranted when suspicion of abuse, neglect or exploitation, or reports of abuse, neglect or exploitation occur. It continues, Identifying and interviewing all involved persons, including the alleged victim, alleged perpetrator, witness, and others who might have knowledge of the allegations.:
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide hygiene after meals and oral care for 5 of 5 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide hygiene after meals and oral care for 5 of 5 residents (R2, R3, R4, R5, R11) reviewed for assistance with Activities of Daily Living in the sample of 13. Findings include: 1. R4's admission Record, print date of 10/3/23, documents that R4 was admitted on [DATE] and has diagnoses of Dementia and Chronic Obstructive Pulmonary Disease. R4's Minimum Data Set, (MDS), dated [DATE], documents that R4 is cognitively intact, requires supervision for eating, extensive assistance of 2 staff members for incontinence, extensive assistance of 1 staff member for hygiene and is always incontinent of bladder. On 10/3/23 at 1:55 PM, R4 is sitting in his room in his wheelchair. R4 has dried pureed carrots all around his mouth and chin. He has dried food debris between his legs on the wheelchair seat. V10 Certified Nurse Aide, (CNA), entered the room to lay him down. On 10/3/23 at 2:10 PM, R4 is lying in bed. R4's mouth and chin still have dried pureed carrots. R4's teeth have food particles in between the teeth and a film covering the teeth. R4 has bad breath. On 10/3/23 at 2:10 PM, R4 stated that he hasn't had his teeth brushed in over a week. On 10/17/23 at 3:30 PM - 3:45 PM, V26, CNA, stated, He (R4) is supposed to use a toothbrush. I think. I don't know much about that. 2. R3's admission Record, print date of 10/3/23, documents that R3 was admitted on [DATE] and has diagnoses of Dementia and Hypertension. R3's MDS, dated [DATE], documents that R3 is cognitively intact, requires extensive assistance of 1 staff member for dressing, toileting, personal hygiene and is always incontinent of bowel and bladder. On 10/3/23 at 1:50 PM, R3 is lying in bed with the head of the bed elevated to 30 degrees. R3's lunch tray not in the room. R3 has a pile of rice on his hospital gown on his upper chest. On 10/18/23 at 8:44 AM, R3 is observed lying in bed. He has not had breakfast yet. R3 has what appears to be dried red sauce on his nose and his gown. R3's mouth was inspected, and he has 2 intact teeth and 3 broken teeth. The teeth appear to be brown blackish in color. On 10/18/23 at 8:45 AM, R3 stated that he never gets his teeth brushed. R3 stated, I only have a few teeth. R3 does not remember what was for dinner last night. On 10/18/23 at 3:30 PM - 3:45 PM, V26, CNA, stated, He always eats in his room. We do his teeth and wash his face. I actually went into his room around 10:30 AM and got him cleaned up this morning. He did have dried red sauce on his nose and gown. It had to be from dinner last night. I washed his face and changed his gown. I didn't brush his teeth. He told me, That feels so good I haven't had my face washed in a long time. 3. R5's admission Record, print date of 10/3/23, documents that R5 was admitted on [DATE] and has a diagnosis of Memory Deficit following a stroke. R5's MDS, dated [DATE], documents that R5 is severely cognitively impaired, requires extensive assistance of 1 staff member for eating, dressing, hygiene, requires extensive assistance of 2 staff members for toileting and is always incontinent of bladder and frequently incontinent of bowel. On 10/3/23 at 2:16 PM, R5 is sitting in the hallway in her high back wheelchair. R5 has dried pureed carrots all around her mouth. V11, Licensed Practical Nurse, (LPN), walked past R5 and said, (R5) you need your face washed off. V11 obtained a wet washcloth and cleaned off R5's face. 4. R2's admission Record, undated, documents that R2 was admitted on [DATE] and readmitted from the hospital on 8/18/23 and has a diagnosis of Dementia R2's MDS, dated [DATE], documents that R2 is cognitively intact, requires extensive assistance of 2 staff members for dressing and hygiene. On 10/3/23 at 10:29 AM, R2 is lying in bed. R2 has breakfast food crumbs / stains on his shirt and on his blanket. R2's breakfast tray is gone. On 10/3/23 at 10:40 AM, V6, CNA, and V7, CNA, entered R2's room. R2 sat up at the bedside, a gait belt was applied and V6 and V7 assisted R2 to stand at his walker. R2 was asked if he wanted to go to the bathroom. R2 said, No. R2 was placed back into bed. At this time V5 stated, Those are breakfast crumbs in your bed. V5 swept the crumbs out of the bed and onto the floor. V5 failed to address the food crumbs/stains on his shirt. 5. R11 admission Profile, print date of 10/18/23, documents that R11 was admitted on [DATE] with diagnoses of a stroke, difficulty swallowing after a stroke and gastrostomy status. R11's MDS, dated [DATE], documents that R11 is cognitively intact and requires extensive assistance of 1 staff member for personal hygiene. On 10/18/23 at 8:45 AM, R11 stated, I never get my teeth brushed. I use these swabs and dip them in Listerine. I have a toothbrush in the drawer. (V32 Speech Therapy) said she would tell the aides that they should help me with my teeth, but they never do. On 10/18/23 at 8:45 AM, R11's teeth were observed. R11's has a full set of teeth. The teeth appear clean currently. R11 has oral swabs on his bedside table with a glass of ice. On 10/17/23 at 3:30 PM - 3:45 PM, V26, CNA, stated, (R11) uses sponges the blue dry ones for his teeth. He dips them in ice and then does his teeth. I don't know if he uses Listerine. He always asks me for ice. I have never given or seen him use a toothbrush. On 10/18/23 at 2:00 PM, V32, Speech Therapist, stated that she has had discussions with R11 regarding his oral care. V32 stated, We have tried to work with him and have swallow studies done but he is just not able to take in fluids or food that is why he is NPO (nothing by mouth). I did work with him on brushing his teeth. I let the aides know that they need to help and watch him closely that he is not swallowing the liquid while his teeth are being brushed and if he does it and starts to swallow, they need to take over. I am actually impressed that he is using Listerine with swabs. On 10/18/23 at 2:20 PM, V33, CNA, stated, (R11) does his own teeth. He uses the swabs and ice water for his teeth. He used to use Listerine but now just water and that's his preference. On 10/19/23 at 4:00 PM, V1, Administrator stated that residents should be provide hygiene whenever it is needed, clothes should be changed when they are soiled, and oral care should be provided 2 times a day. V1 further stated that the facility does not have a policy on Activities of Daily Living.
Sept 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to provide meals at palatable temperatures for one of five residents (R10) reviewed for palatable food in the sample of 15. Fin...

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Based on observation, interview, and record review, the facility failed to provide meals at palatable temperatures for one of five residents (R10) reviewed for palatable food in the sample of 15. Findings include: 1. On 9/13/23 at 12:16 PM the noon meal trays came to the 2nd floor for delivery. At 12:17 PM the first tray was removed from the cart. During the observation it was noted that the aides pulled the tray from inside the cart and placed it on top. V7, Certified Nurse's Aide, CNA, and V21, CNA, then removed the insulated bottom and top plate coverings and carried the plates uncovered to each resident's room on the hall. On 9/13/23, at 12:31 PM, the last resident was served, and the test tray was tested with a digital thermometer. The parmesan chicken and carrots both tasted lukewarm. The breadstick was cool to touch. The parmesan chicken had a temperature of 116.9 degrees Fahrenheit (F), the carrots had a temperature of 120.6 degrees F, and the Bread had a temperature of 110.4 degrees F. On 9/13/2023 at 12:35 PM, V7 stated that there are times when they don't have staff and the trays come out and it may take a while before they can pass them. V7 stated that when there is only 2 CNAs on the hall they may be in the room, and it may take a while. 2. R10's Minimum Data Sheet, dated 7/31/2023, documents that R10 is moderately impaired cognitively. On 9/11/2023 at 12:40 PM R10 stated that the food is cold when she gets it. R10 stated that when the food is delivered it is not covered. R10 stated that she can see the cart in the hall, but no one is passing it, and she can't get to it. R10 stated that by the time it gets to her it's cold. On 9/14/2023 at 12:05 PM V23, Registered Nurse, stated that R10 was alert and oriented and can answer questions appropriately. On 9/12/23 at 10:34 AM V4, CNA, stated that the resident food on the halls is cold. V4 stated that she has come in for her shift at 6pm and the hall trays are still on the cart. V4 stated that she is not sure how long the cart was there. V4 stated that she had to warm the food in the microwave and serve it. V4 stated that she is not sure of the temperature but warmed it to the temperature she thought was right by touching the plate. On 9/12/23 at 12:30 PM V20, Dietary Manager, stated that there had been complaints of food being cold. V20 stated that he had performed additional temperatures of the food. V20 stated that they are using insulated plate covers for the hall trays. V20 stated that when they are short of staff sometimes it takes a while for the trays to be passed on the hall and this contributes to cold food. On 9/15/2023 at 4:00 PM V1, Administrator, stated that although they prefer for the residents to eat in the dining room, all residents can eat on the hall. The facility's Serving Temperature for Hot and Cold Foods, dated 2020, documents foods will be served at the following temperature to ensure a safe and appetizing dining experience. Meat, casserole 135 F to 170 F, Vegetables, potatoes 135 F to 170 F.
Aug 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide a clean environment for 2 of 23 residents (R8,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to provide a clean environment for 2 of 23 residents (R8, R27) reviewed for environment in the sample of 27. Findings include: 1. R27's admission Record, print date of 8/23/23, documents, that R27 was admitted on [DATE] with diagnosis of Dementia. On 8/1/23 at 8:11 AM, R27 is sitting up in wheelchair, and smells of urine and R27's room smells of urine. On 8/1/23 at 8:11 AM, R27 stated, that she takes herself to the bathroom and does not need help from anyone. On 8/13/23 at 11:25 PM, R27 is sitting up in wheelchair, R27 smells of urine and again R27's room smells of urine. 2. R8's Face Sheet, print date of 8/28/23, documents, that R8 was admitted on [DATE] and has diagnoses of Alzheimer's, Dementia, Retention of Urine and Encounter for Palliative Care. On 8/1/23 at 8:11 AM, R8's room smells of urine. On 8/13/23 at 11:25 PM, R27's room smells of urine. On 8/17/23 at 2:25 PM, V13, Licensed Practical Nurse, stated, (R8's) and (R27's) room does smell of urine. (R27) refuses to wear the incontinent briefs. We do give her the pad inserts for her underwear, but she won't wear those either. She is incontinent so when she urinates it gets on her wheelchair and her bed. She thinks she can clean herself up, so she does not ask for help and she does not do a good job of cleaning herself. Her family does her laundry and they have gotten bad about not coming and picking up her laundry timely so there were bags of soiled laundry just sitting in her room. I finally had to call the family and explain that we could not have all this dirty laundry sitting around, so they have agreed to let us do her laundry now. On 8/29/23 at 8:53 AM, V1, Administrator, stated, that the facility started, to do weekly rounds about the middle of July and noticed that R27's and R8's rooms did smell of urine. V1 stated, that the room was frequently being checked and cleansed. V1 stated, that she has now implemented daily rounding for their room. V1 stated, that R27 will put urine soiled clothes in the closet or in her drawers. The Policy Resident Suite Cleaning, dated 2/22/14, documents, that the purpose of the policy is provide a clean, safe and hygienic environment for all residents, visitors and staff.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to notice and act upon a change of condition for 1 of 3 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation and record review, the facility failed to notice and act upon a change of condition for 1 of 3 residents (R14) reviewed for change of condition in the sample of 27. Findings include: R14's Face Sheet, print date of 8/28/23, documents, that R14 was admitted on [DATE] and has diagnoses of Dementia and Severe Protein Calorie Malnutrition. R14's Minimum Data Set, dated [DATE], documents, that R14 is severely cognitively impaired, requires limited assist of one staff member for: walking in the corridor, dressing, toileting, personal hygiene, requires supervision with set up help from one staff member for eating and that R14 was frequently incontinent of bowel and bladder. On 8/17/23 at 1:00 PM, R14 is lying on the couch in the 400-hall living room asleep. R14 has two white towels on the arm of the couch which R14's head is on. There are approximately 3 to 4 white towels on the floor at the base of the couch on the floor. The towels are observed to have large amounts of brown substance chunks/ debris on the towels which appear to have been used to clean the floor. R14's black pants and shirt have brown soiled areas on them. R14 clothes and the towels appear to be covered in vomitus. R14 was observed continuously from 1:00 PM until 1:30 PM, multiple Certified Nurse Aide, (CNA), Housekeeping Staff and the Administrator V1 have walked by R14 without noticing that R14 needs assistance. At 1:15 PM, V45, CNA, walked past R14 and stopped and went and looked at R14 lying on the couch with soiled clothes and soiled towels on the floor. V45 turned around and went back up the hall without assisting R14. On 8/17/23 at 1:30 PM, V1, Administrator, entered the hallway to give this surveyor paperwork. V1 was asked to walk to the living room which was a few doors down to see R14 sleeping in what appeared to be vomitus and what her thought on this, V1, stated, that R14 should not be sleeping on the couch with vomitus on her clothes and at her feet. V1 further stated, I will get to the bottom of this. On 8/17/23 at 2:30 PM, V13, Licensed Practical Nurse, LPN, stated, I don't know what happen. I was outside taking a break when I heard V1 calling for us to come inside. I came inside, I know that R14 was not feeling well yesterday. I was told the housekeeper was eating her lunch in the living room and saw R14 throw up and then covered it up with towels. Apparently, she told (V14, CNA) about it but, (V14) was busy passing trays and didn't have time to address it. (R14) should have not been left like that. They should have let me know. We have since got her cleaned up, put in bed and I have called the Doctor, to let him know of her change of condition and I am waiting for orders. On 8/17/23 at 2:45 PM, V45, CNA, stated, I am new here. I just started. I did see (R14) but, I didn't know anything about her so I went to go ask someone what I should do. On 8/17/23 at 3:00 PM, V1, Administrator, stated, that she was not sure if V45 was one of the facilities employees or an agency employee. V1 stated, that if she is agency staff, V45 would not be welcome back to the facility and if she is one of their employees she was going to be reprimanded and educated. At this time, V1 agrees that it would be embarrassing for R14 to be left asleep in a common area covered in vomitus and that this change of condition, should have been addressed before found by surveyor. The policy Change of Condition dated 12/7/2011, documents, that the Physician should be notified of emesis.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to complete treatments to 1 of 3 (R6) residents reviewed f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to complete treatments to 1 of 3 (R6) residents reviewed for pressure ulcers in the sample of 27. R6's face sheet dated 8/21/2023 documents, an admission date of 7/13/2023 with diagnosis of Respiratory failure with hypoxia, pneumonia, bipolar disorder, cerebral infarct and pressure ulcer sacral region. Minimum Data Set, (MDS), dated [DATE] documents, R6 is moderately cognitively impaired and requires extensive assist for activities of daily living. On 8/16/2023 at 1:10pm R6 states, that her dressing on her bottom does not get changed twice a day. On 8/17/2023 at 9:25 am, R6 states, that her dressing to her left buttock was changed on dayshift, yesterday but was not changed on second shift last night. R6 states, that the dressing was only changed once, yesterday but it is supposed to be changed twice a day. On 8/17/2023 at 9:25 am, observed dressing change to left buttocks. V9, (Registered Nurse), pulled incontinent brief down that contained wound drainage, removed old dressing, cleansed wound, removed gloves and applied clean gloves without doing hand hygiene. Applied new dressing and then pulled incontinent brief back up that contained wound drainage on it and told R6 that the CNA would be in to change her incontinent brief and her clothes. Observed dressing removed from left buttocks dated 8/16/2023 with V9's initials on it. On 8/17/2023 at 9:25 am, V9 states, that the dressing she removed is the dressing she applied yesterday, 8/16/2023 on day shift. V9 states, the Doctors' Orders are for the dressing to be changed twice daily, but it was only changed by me yesterday. On 8/17/2023 at 10:00 am V11, (Nurse Consultant), states, she expects her staff to complete dressing changes per Doctors' Orders. R6's Physician Order Sheets, dated 8/2023 documents, Dakin's (1/4 strength) External Solution 0.125% Apply to L, (left), buttock topically every day and evening shift for wound management with a start date of 7/20/2023. R6's Treatment Administration Record, (TAR), dated 8/2023 documents, V9 signed off treatment on dayshift. TAR documents, treatment not completed on twice daily on the dates of 8/16/2023, 8/19/2023 and 8/20/2023. Facility Policy titled Wound dressing dated 1/16/2014 documents, change dressing according to Physicians Orders.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R12's face sheet dated 8/23/2023 documents, admit date of 4/29/2019 with diagnosis Dementia, hypertension, type 2 diabetes, d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R12's face sheet dated 8/23/2023 documents, admit date of 4/29/2019 with diagnosis Dementia, hypertension, type 2 diabetes, depression. R12's MDS dated [DATE] documents, R12 is severely cognitively impaired. MDS documents, that R12 requires extensive assist with activities of daily living, (ADL's), and Care Plan documents, R12 wears dentures. R12's Care plan intervention is to Ensure R12's dentures are in place. Report any complaints of mouth discomfort to Nurse. Upper dentures fit loose and requires denture adhesive to be applied. On 8/21/2023 at 10:15AM R12 in dining room and dentures are not in. On 8/21/2023 at 1:00 pm V1, (Administrator), stated, the person responsible for putting resident dentures in, are the CNA's providing morning care, unless care planned differently for specific resident. 5. R10's face sheet dated, 8/23/2023 documents, admit date of 2/28/2023 with diagnosis of Multiple Sclerosis, insomnia, dementia, Hypertension. MDS dated , 6/22/2023 documents, R10 severely cognitively impaired. MDS documents, that R10 requires extensive assist with activities of daily living. On 8/21/2023 at 1:15 pm, R10 did not have her lower dentures in. On 8/17/2023 at 10:00 am, V11, (Nurse Consultant), states, that she expects staff to provide PM care for residents and change clothing for residents. 6. R6's face sheet dated, 8/21/2023 documents, an admission date of 7/13/2023 with diagnosis of Respiratory failure with hypoxia, pneumonia, bipolar disorder, cerebral infarct. Minimum Data Set, dated , 7/19/2023 documents, R6 is moderately cognitively impaired and requires extensive assist for activities of daily living. On 8/16/2023 at 1:10 pm, R6 states, that she does not get her clothes changed daily and frequently sleeps in her clothes. On 8/17/2023 at 9:25 am, R6 states, that she is in the same clothes that she had put on yesterday, to go to her Doctor's appointment and that no staff came in last night to assist her into her pajamas. On 8/17/2023 at 9:25 am, R6 is observed in bed in the same blue shirt and pants that she had on 8/16/2023. Facility policy titled, personal care policy with no date, documents, that each resident will be properly dressed each day and clothing will be changed. The Policy, The Dining Experience: Staff Roles, dated 2016, documents, that staff will assure that residents are properly prepared for meal, for example eyeglasses, dentures, hearing aids, proper hygiene prior to the meal, residents will be properly seated at the table, staff will be available to assist residents in a timely manner with cueing, assisting, feeding, buttering bread, cutting, opening condiments. Based on interview, observation and record review, the facility failed to provide assistance for 6 of 11 residents (R6, R10, R11, R12, R14, R27) reviewed for Activities of Daily Living in the sample of 27. Findings include: 1. R14's Face Sheet, print date of 8/28/23, documents, that R14 was admitted on [DATE] with diagnoses of Dementia and Severe Protein Calorie Malnutrition. R14's Minimum Data Set, (MDS), dated [DATE], documents, that R14 is severely cognitively impaired, requires limited assist of one staff member for: walking in the corridor, dressing, toileting, personal hygiene, requires supervision with set up help from one staff member for eating and that R14 was frequently incontinent of bowel and bladder. R14's Care Plan, dated 6/9/23, documents, The Resident needs assistance with ADL's, (Activities of Daily Living). (R14) needs set up assistance with meals and encouragement to eat. On 7/31/23 at 12:40 PM, R14 was in the 400-hall living room sitting at the dining table. R14 is sitting with her chair turned sideways to the table so she is not seated correctly at the table. V43, Certified Nurse Aide, (CNA), delivers R14 her noon meal sets it down and leaves. The meal is a hamburger steak with gravy, noodles and peas. V43 fails to assist R14 with sitting at the table correctly, setting up her meal tray by cutting up the hamburger steak or giving R14 her silverware. R14 turns toward the meal tray and picks up the gravy hamburger steak with her fingers and begins to eat it. At 12:50 PM, V44, (R14's daughter) enters the living room, stands R14 up, moves her chair so R14 will be seated correctly, helps R14 sit and then cuts R14's meal up for her. 2. R27's admission Record, print date of 8/23/23, documents, that R27 was admitted on [DATE] with diagnosis of Dementia. R27's MDS, dated [DATE], documents, that R27 is severely cognitively impaired and requires extensive assistance of one staff member for toileting and hygiene. R27's Care Plan, dated 5/25/23, documents, R27 has MASD, (moisture associated dermatitis), on bilateral buttocks and sacral area r/t, (related to), urinary incontinence, (present on admission). Maintain clean and dry skin. R27's Care Plan, dated 5/25/23, documents, R27 has an ADL, (Activity of Daily Living), self-care performance deficit ADL r/t dementia. (R27) requires extensive assist of 1 for hygiene. (R27) requires extensive assist of 1 with toileting. On 8/1/23 at 8:11 AM, R27 is sitting up in wheelchair. R27 smells of urine, and R27's room smells of urine. On 8/1/23 at 8:11 AM, R27 stated, that she takes herself to the bathroom and does not need help from anyone. On 8/13/23 at 11:25 PM, R27 was sitting up in her wheelchair, and R27 smells of urine, her room also smells of urine. On 8/17/23 at 2:25 PM, V13, Licensed Practical Nurse, (LPN), stated, (R27) and (R27's) room does smell of urine. (R27) refuses to wear the incontinent briefs that we have. We do give her the pad inserts for her underwear, but she won't wear those either. She is incontinent so when she urinates it gets on her wheelchair and her bed. She thinks she can clean herself up, so she does not ask for help and she does not do a good job of cleaning herself. 3. R11's Face Sheet, dated 8/23/2023, documents, that R11 was admitted on [DATE] with diagnoses of Parkinson disease and Chronic Obstructive Pulmonary Disease. R11's MDS, dated [DATE], documents, that R11 is severely cognitively impaired, requires supervision and set up help for dining and he has upper extremity range of motion difficulty in both arms. On 8/1/23 at 8:50 AM, R11 is sitting in his room with his meal tray in front of him. R11's silverware is not unwrapped, and his food is not cut up for him. R11 is paralyzed on the left arm. R11 attempts to unwrap his silverware with his right hand, but unable to do that. R11 picks up the scrambled eggs with his fingers and begins to eat. At 8:55 AM, V43, CNA, enters the room. V43 asked if R11 had his dentures in, R11 stated, that he did not. V43 found R11's dentures and assisted him with putting his dentures in. V43 stated, that she was the staff member that delivered R11's breakfast tray and that R11 did not need help with his meals, because he is in therapy at this time, so he can build up strength in his right hand. On 8/21/2023 at 10:17 AM, R11's upper dentures are not in. R11 was in his room eating a mechanical soft diet room tray. On 8/1/23 at 2:00 PM, V1, Administrator, stated, that residents should be given dining assistance if they require it.
Jul 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on record review, observations and interviews the facility failed to monitor blood sugars and administer insulin per Doctor's Orders for 2 (R2, R3) of 3 residents reviewed for insulin administra...

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Based on record review, observations and interviews the facility failed to monitor blood sugars and administer insulin per Doctor's Orders for 2 (R2, R3) of 3 residents reviewed for insulin administration. Findings include: 1.) R2 was admitted to facility on 7/10/2023 with a diagnosis that includes STAGE 1 THROUGH STAGE 4 CHRONIC KIDNEY DISEASE, OR UNSPECIFIED CHRONIC KIDNEY DISEASE, CHRONIC KIDNEY DISEASE WITH HEART FAILURE AND WITH STAGE 5 CHRONIC KIDNEY DISEASE, OR END STAGE RENAL DISEASE, TYPE 1 DIABETES MELLITUS WITH DIABETIC AUTONOMIC (POLY)NEUROPATHY. R2's Physician Order sheets dated 7/2023 documents, the following insulin orders, NovoLog Flex Pen Subcutaneous, Solution Pen-injector 100 UNIT/ML Inject as per sliding scale: if 141 - 180 = 3 181 - 220 = 4 221 - 260 = 6 261 - 300 = 8 301 - 350 = 10 above 350 call MD, subcutaneously before meals, dated 7/17/2023 12:04pm and NovoLog Flex Pen Subcutaneous Solution Pen-injector 100 UNIT/ML (Insulin As part) Inject 10 unit subcutaneously before meals, dated 7/11/2023 2:09 pm-7/17/2023 12:04 pm. R2's E-Mar dated, 7/2023 contains no documentation, on the date of 7/12/2023 at 0600 for Novolog administration and blood sugar. No documented blood sugar check for 0600 on 7/12/2023 noted, on blood sugar log. R2's E-MAR dated, 7/2023 contains no documentation, on the date or 7/13/2023 at 1000 that Novolog was administered or that blood sugar was checked, no documented, blood sugar check for 1000 on 7/13/2023 noted on blood sugar log. R2's E-Mar dated, 7/2023 contains no documentation, on the date of 7/14/2023 at 0600 for Novolog administration and blood sugar. R2's E-Mar dated, 7/2023 contains no documentation, on the date of 7/16/2023 at 0600 for Novolog administration and blood sugar. No documented, blood sugar check for 0600 on 7/16/2023 noted on blood sugar log. R2's E-Mar dated, 7/2023 contains no documentation, on 7/18/2023 at 1000 E-MAR for Novolog administration and documents, see Nurses Notes. No nurses' notes documented, for 7/18/2023. No documented, blood sugar check for 1000 on 7/18/2023 noted on blood sugar log. On 7/20/2023 at 10:30 am V2, (Director of Nursing), states, I do not have any documentation, showing that R2 received her insulin on 7/12/2023 at 0600, 7/13/2023 at 1000, 7/14/2023 at 0600, 7/16/2023 at 0600, 7/18/2023 at 1000. On 7/20/2023 at 11:45 am, V3, (LPN), states, that she gave R2 insulin at 1000 on 7/12/2023, but not at 0600 and that she gave R2 insulin twice on 7/14/2023, but forgot to document, that she gave it. R2 states, she does not recall giving R2 insulin at 0600 on 7/16/2023. On 7/20/2023 at 2:00 pm, R2 was observed up in her chair with lunch tray in front of her. R2 stated, she had eaten her lunch, but staff had not come in to check her blood sugar or give her any insulin. R2's MAR documented, no accu-chek/insulin was administered at 0600 and at 1000 on 7/20/2023. On 7/20/2023 at 2:00 pm, R2 states, that the staff do not check her blood sugar, nor does she receive insulin at noon time on Dialysis days. R2 states, the staff do give her lunch when she returns from Dialysis, and they do not check her blood sugar or give her insulin. R2 states, on days when she does not attend Dialysis, she does receive her insulin and accu-checks at lunch time. R2 states, that due to not receiving any insulin at lunch, she often has to receive more insulin at her supper meal, because her blood sugar is higher. R2 states, she has not received her lunch time dose of insulin today, (7/20/2023) nor have the staff checked her blood sugar. 2.) R3 was admitted to facility on 5/26/2023 with diagnosis that includes ENCOUNTER FOR SURGICAL AFTERCARE FOLLOWING SURGERY ON THE NERVOUS SYSTEM, IRON DEFICIENCY ANEMIA SECONDARY TO BLOOD LOSS (CHRONIC), CHRONIC KIDNEY DISEASE WITH HEART FAILURE AND STAGE 1 THROUGH STAGE 4 CHRONIC KIDNEY DISEASE, OR UNSPECIFIED CHRONIC KIDNEY DISEASE, END STAGE RENAL DISEASE. R3's Physicians Orders dated, 7/2023 documents, NovoLog Solution 100 UNIT/ML inject as per sliding scale: if 0 - 150 = 0 units 151 - 200 = 2 units 201 - 250 = 4 units 251 - 300 = 6 units 301 -350 = 8 units, subcutaneously before meals with administration times of 8:00 am, 11:00 am and 4:00 pm. R3's E-MAR documents, R3 out of building on 7/3, 7/4, 7/6, 7/7, 7/8, 7/11, 7/13, 7/15, 7/16, 7/18, and 7/19 at 1100 for accu-check and insulin administration and no accu-check/ insulin administered. On 7/20/2023 at 3:00 pm, R3 states, that the staff check his accu-check before he leaves for Dialysis and at supper. R3 states, sometimes the staff check his blood sugar right before he leaves at 9am, but he does not receive any insulin at noon time. R3 states, he only receives insulin if he needs it. On 7/20/2023 at 10:30 am, V2, (Director of Nursing), states, I do not have any documentation, showing that R3 received his insulin on 7/3, 7/4, 7/6, 7/7, 7/8, 7/11, 7/13, 7/15, 7/16, 7/18, and 7/19 at 1100. On 7/20/2023 at 1:45 pm, V4, (LPN), states, that R3 does not receive his accu-checks or his insulin at 1100 on days he goes to Dialysis. V4 states, R3 is gone for Dialysis from 0900- 3:00 pm three times a week. V4 states, R3 eats, but R3 is not in the building at 1100 to check his blood sugar or give him his insulin. Facility provided, MEDICATION ADMINISTRATION Policy dated, December 1, 2014 documents, the following, Medications are administered as prescribed in accordance with good nursing principles and practices and only by persons legally authorized to do so, Medications are administered in accordance with written orders of the prescriber, A schedule of routine dose administration times is established by the facility and utilized on the administration records, Medications are administered within 60 minutes of scheduled time, except before, with or after meal orders, which are administered based on mealtimes. Unless otherwise specified by the prescriber, routine medications are administered according to the established medication administration schedule for the facility, for residents not in their rooms or otherwise unavailable to receive medication on the pass, the MAR is flagged. After completing the medication pass, the nurse returns to the missed resident to administer the medication, If a dose of regularly scheduled medication is withheld, refused, not available, or given at a time other than the scheduled time (e.g. the resident is not in the facility at scheduled dose time, or a starter dose of antibiotic is needed), the space provided on the front of the MAR for that dosage administration is marked as held. An explanatory note is entered on the reverse side of the record. If two consecutive opportunities for administration of a vital medication are withheld, refused, or not available the physician is notified. Nursing documents the notification and Physician response.
Jun 2023 4 deficiencies 3 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure timely care for 1 of 7 residents (R44) reviewed for quality ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure timely care for 1 of 7 residents (R44) reviewed for quality of care in the sample of 53. This failure resulted in delay in treatment for 27 hours after a fall before R44 was transferred to the local emergency room and determined to have sustained 6 rib fractures. Findings include: R44's Undated Face Sheet, documents diagnoses include repeated falls, multiple fractures of ribs, left side subsequent encounter for fracture with routine healing, age-related osteoporosis without current pathological fractures, restless leg syndrome (RLS), Diabetes Mellitus (DM.) R44's Quarterly Minimum Data Set (MDS), dated [DATE], documents resident is moderately cognitively impaired, bed mobility and dressing supervision of 1-person physical assist, walking in room supervision and setup only. Yes pain interview should be conducted. Pain within last 5 days: yes occasionally. Pain has made it hard for resident to sleep at night and has limited resident's day to day activities. Worst pain within last 5 days is rated at 5/10 (rated as a 5 on a scale of 1-10). R44's Undated Care Plan documents resident has a potential for pain r/t (related to) diagnosis of DM, RLS, hx (history) of repeated falls, osteoporosis. Interventions: administer medications as ordered, anticipate the resident's needs for pain relief and respond to any complaint of pain. On 1/19/2023 at 2:05 AM, V31, Licensed Practical Nurse (LPN), documents, Res (resident) observed sitting on the floor in her room on her buttocks with legs stretched out in front of her. walker was next to her. Stated she was getting her clothes ready. Had been rummaging through her closet. ROM (range of motion) x 4 WNL (within normal limits). No c/o (complaint of) pain or discomfort. Neuro-checks WNL. MD (physician) aware with NNO (no new orders.) Cont (continue) to monitor. Call out to family. R44's Nursing Note, dated 1/19/2023 at 7:06 AM, V31, LPN, documents, Res c/o soreness/tenderness to left ABD (abdomen.) No bruising, warmth or redness noted but tender to touch. L/S (lung sounds) clear bilat (bilateral.) No resp (respirations) distress noted. C/o pain with inspiration (breathing in.) SPO2 (blood oxygen saturation) 98% on O2 (oxygen)@ 2L (liters)/NC (nasal cannula). Call out to (V24, MD). R44's Nursing Notes have no documentation of physician response between 7:07 AM through 2:21 PM on 1/19/2023. R44's Nursing Note, dated 1/19/2023 at 2:22 PM documents, Phone call made to (V24's) nurse due to resident complaints of pain in abdomen on left side, inquiring if doctor wanting to order portable X-Ray. Nurse states give Tylenol 650 mg (milligrams) per standing order for now q (every) 6 hours PRN (as needed), will check w/ (with) doctor about X-Ray and call back. R44's Medication Administration Record (MAR) dated 1/19/2023 documents Tylenol 650 mg for pain 5/10 and was E effective at 2:30 PM. R44's FollowUp: Fall dated 1/19/2023 at 7:16 PM, documents most recent pain level: 1/19/2023 at 5:16 PM pain 1. R44's Nursing Note, dated 1/19/2023 at 8:43 PM, V36, LPN, documents (V24's) NP (Nurse Practitioner) received message regarding fall and abdominal pain, no X-Ray orders at this time. Continue to monitor resident for injury and any GI issues (black tarry stool/worsening abdominal pain/nausea/emesis). R44's SBAR (Situation, Background, Assessment, Recommendation), dated 1/20/2023 at 8:55 AM, V8, LPN, documents, Abdominal pain. Resident complained of severe pain to her left Rib/Abdomen area. Resident is holding her left rib area and is unable to sit up. R44's Change in Condition Evaluation, dated 1/20/2023 at 9:20 AM, V8, LPN, documents, Resident complained of severe pain to her left rib/abdomen area. Resident is holding her left rib area and is unable to sit up. Change in condition was reported to the primary care clinician on 1/20/2023 at 9:00 AM with recommendations to send to ER (emergency room) for eval (evaluation) and tx (treatment.) R44's Nursing Note, dated 1/20/2023 at 9:30 AM, V8, LPN, documents, Family representative returned call. Aware of resident's change in condition and being sent to local ER for evaluation. R44's Nursing Note, dated 1/20/2023 at 9:43 AM, V8, LPN documents, Writer called for transport to local ER. R44's Nursing Note, dated 1/20/2023 at 10:00 AM, documents, Emergency Medical Services here to transport resident to local ER. Papers sent with EMT's (emergency medical technicians.) Report given to EMT's. R44's Nursing Note, dated 1/20/2023 at 8:17 PM, documents, Family representative called w (with)/ update. Resident has 4-9 left rib fx's (fractures.) Will be admitted . F/u (follow up) to be documented. R44's Hospital History & Physical dated 1/20/2023 at 1:14 PM, documents resident is a 87 y/o (year old) female who presented to the ED (emergency department) after a fall. Pt (patient) is confused at bedside so is unable to provide thorough history. Pt does report she had fallen at some point in the day after standing up. She then fell onto a nightstand. She denies hitting her head or LOC (loss of consciousness.) Pt report left upper quadrant abdominal pain extending to left chest wall. Of note pt reporting burning with urination. Pt denies SOB (shortness of breath.) No HA (headache), vision changes, N/V (nausea/vomiting), numbness/tingling. Pt noted to have a history of recent falls 2/2 to lightheadedness. Integumentary (skin) assessment: bruise to LUQ (left upper quadrant) abdomen. Resident is alert and pleasantly confused. CT (cat scan) chest, abdomen, pelvis: there are acute fractures of the left fourth through ninth ribs laterally coupled which are minimally displaced. On 6/22/2023 at 11:10 AM, V31, LPN, stated she was assigned to R44 on night shift from 11:00 PM on 1/18/2023 to 7:00 AM on 1/19/2023. V31 stated she wouldn't administer pain medication after a resident falls because she doesn't want to mask (cover up) the pain. She was waiting for (R44's) physician to call the facility back and give orders on how to proceed. She stated she gave the day shift nurse (name unknown) report and let them know (R44) fell and had complained of pain and awaiting a call back from the physician. On 6/21/2023 at 10:15 AM , V8, LPN, stated she was assigned to resident on 1/20/2023 day shift and recalled when she went to give (R44) meds and res complained of side pain and wasn't able to sit up in bed. V8 assessed R44 and didn't assess any bruising at that time. V8 didn't recall if a CNA (Certified Nursing Assistant) reported to her that the res had pain or not because the incident occurred over 6 months ago. On 6/22/2023 at 12:50 PM, V26, CNA, stated she was familiar with (R44) and took care of her often. V26 stated R44 transfers and dresses herself independently and walks with a wheeled walker. V26 stated she worked day shift on 1/19/2023 from 6:00 AM to 2:00 PM and was assigned to R44. V26 stated she couldn't recall what nurse told her R44 fell but they did and she always goes and checks to ensure her residents are OK when she arrives to the facility. V26 stated the initial check on R44 on 1/19/2023, she was asleep in bed. V26 stated when she went into R44's room at approximately 8:00 AM, R44 was sitting up on the side of the bed and was holding her left side and complained of pain. V26 stated she reported R44 complained of pain to the nurse (name unknown) and recalled R44 got out of bed and walked to the dining room for meals with her wheeled walker but as the day went on R44 was in increased pain because she started complaining of pain even more and told her she wanted to go to the hospital. V26 stated everyone knew R44 was in pain and she wanted to go to the hospital because she was telling everyone her left side hurts. V26 stated she was assigned to R44 again on day shift on 1/20/2023. V26 stated when she arrived she went straight to R44's room to check on her and she was lying in bed holding her left side and moaning. V26 stated on the morning of 1/20/2023, R44 asked V26 to help with getting dressed because she didn't want to move her arms due to increased pain and was holding her left side so she assisted R44 to get dressed and R44 asked her to assist her to stand from bed. V26 stated she reported it to the nurse (name unknown) and R44 was transferred to the ER a few hours later. On 6/22/2023 at 1:00 PM, R44 is lying in bed with her eyes open. R44 stated she recalled falling in January 2023 and stated her left side hurt so badly and no one did anything about it. R44 stated at one point after she fell, it hurt to breath in so she was no longer able to breath normally, she was taking short shallow breaths. R44 stated she wanted to go to the hospital way before the nurse sent her but no one would listen. R44 stated her left side didn't hurt if she wasn't moving but as soon as she would move, the pain sent to the moon. On 6/23/2023 at 11:45 AM, V2, Director of Nurses (DON), stated when a resident has a fall then complains of pain that is considered a change in condition and she expects the nurse to call the resident's physician during office hours, or the on-call physician during off hours and/or the telehealth company (depends on physician preference) to notify the new complaint of pain if no one responds within 30 minutes, she expects staff to call the physician again, follow up with the telehealth company or to call one of the 3 medical directors. On 6/23/2023 at 10:39 AM, V24, R44's physician, stated there was no communication documented to his office that (R44) complained of pain with inspiration and/or left side pain he would have ordered a STAT (immediate) chest X-Ray or send resident to the emergency room for further evaluation and treatment. V24 stated when the resident expressed pain during inspiration and had left side pain that was considered a change in condition and staff should have called either the physician's office or the on-call physician during off hours and he would have ordered a STAT chest X-Ray or ordered the resident to be transferred to the emergency room for further evaluation and treatment. V24 stated when staff call the physician's office or the on-call physician phone, if the physician doesn't call back or they can't get ahold of the physician, and the resident is complaining of pain post fall, the nurse can transfer the resident to the emergency room per nurse judgement. The Facility's Change in Condition policy, revised 12/7/2011, documents, It is the policy of (corporate name) that a licensed staff member will notify the attending physician and responsible party of change in the resident's condition. Procedure: the physician/responsible party will be notified when the change is sudden in onset or represents a marked changed in relation to usual signs and symptoms or the signs and symptoms are unrelieved by measure already prescribed. Notification parameters are based on interact II change in condition file cards referencing AMDA (American Medical Directors Association) Clinical guidelines - acute changes in condition in the long-term care setting 2003, as attached to the policy. Physician/responsible party notification is to include but is not limited to: any unusual occurrence resulting in injury and significant change in resident's physical status. If the physician cannot be reached, the Medical Director will be contacted to report the change in condition until the attending physician can be contacted. Calls will be made to the family/responsible party until they are reached. The nurse will document in the clinical record. Documentation and assessment will be ongoing until condition has stabilized.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure residents were safely secured in the Facility vehicle prior ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure residents were safely secured in the Facility vehicle prior to transport for 1 of 7 residents (R375) reviewed for accidents in the sample of 53. This failure resulted in R375 sustaining a right hip fracture and right tibia fibula (lower leg) fracture requiring surgical repair after falling to the floor on the bus. Findings include: R375's undated Face Sheet documents diagnoses including type 2 diabetes mellitus (DM) with diabetic neuropathy, essential (primary) hypertension, depression, peripheral vascular disease, acquired absence of left leg above knee, stage 2 pressure ulcer of right heel, and unstageable pressure ulcer to right ankle. R375's Face Sheet describes her hip fracture as displaced intertrochanteric fracture of right femur, subsequent encounter for closed fracture with routine healing and her shin bone fracture as displaced oblique fracture of shaft of right tibia, subsequent encounter for closed fracture with routine healing. R375's Minimum Data Set (MDS) dated [DATE] documented R375 was cognitively intact, required extensive 2+ person assistance with bed mobility, required total dependence of 2+ persons for transfer, and used wheelchair mobility device. R375's Care Plan dated 3/27/2023 documents, The resident needs assistance with ADL's (Activities of Daily Living). (R375) has an ADL self-care performance deficit r/t (related to) left AKA (above the knee amputation), impaired balance and limited mobility. 4/14/23 res (resident) has a power chair which has a seatbelt on it. Res reports she does not use seatbelt. (R375) is at risk for falls. Balance issues d/t (due to) left AKA, DM, gait/balance, problems and impaired functional ability, osteoporosis, neuropathy, and takes medication that could have adverse reactions that could interfere with her safety. R375's Admission/readmission Screener dated 7/23/2022 documented R375 was at risk for falls. R375's Incident Reportable dated 5/30/23 documents, (R375) is [AGE] years of age with a BIMS (Brief Interview for Mental Status score) of 15 (cognitively intact), who admitted to (Facility) in July of 2022 r/t post-surgical care after left above the knee amputation and sepsis. (R375) has a past medical history of Diabetes (Mellitus), PVD (Peripheral Vascular Disease), COPD (Chronic Obstructive Pulmonary Disease), Osteoporosis, Osteopenia, severe Osteoarthritis, Vitamin D Deficiency, current smoker, Alcoholism, RA (Rheumatoid Arthritis), and abnormal posture and a history of fractures. Recently (R375) requested a ride from transportation to go pick up new eyeglasses at (Optical Store). (R375) who uses a motorized w/c (wheelchair) was told by the driver that she needed to use the seat belt on her motorized w/c for this outing. (R375) refused and then agreed to the use of the seat belt for the outing. During the interview with the bus driver, (V16), he reported that when he put (R375) on the bus, she was refusing to wear her seatbelt that was attached to her motorized w/c. According to (V16), (R375) stated, I never wear it, I don't understand why you're making a big deal about me wearing it. (V16) stated, I told her that I couldn't transport her to the eye appt. (appointment) if she didn't wear it and that wearing the seatbelt was for her own safety. Finally (R375) agreed to wear the van seatbelt but would not put on the seatbelt to her motorized chair. (V16) reports that he felt everything was secure (four areas of harness on the van floor, and seatbelts) and they left for her appointment. While driving on (Local Street), several cars in front of him suddenly stopped and he had to put his breaks on abruptly, but he denies slamming his breaks. (V16) stated that he heard a noise and looked back, and (R375) was on the floor of the bus, laying on her stomach about 2 feet in front of her chair. The w/c remained upright in the four areas of harness on the bus floor. He says he immediately pulled over and asked her if she was ok. (R375) denied pain, but insisted that (V16) get her up. According to (V16), (R375) was insisting on smoking a cigarette and getting back to the facility. (V16) stated that he called his supervisor who asked if he needed to dispatch an ambulance and he said that (R375) said she was ok and did not have any pain. (V16) stated that he asked (R375) if she wanted to go to the hospital and she stated No, get me up so I can have a cigarette to calm my nerves. (V16) stated that he was so nervous and upset that he helped her out to smoke a cigarette and she said she was fine and had no pain. Once in the bus, (V18), the 2nd van driver, arrived and began talking to (R375), and (R375) told her that her right shoulder was hurting a little. (V18) transported (R375) to (Local Hospital) where she was admitted r/t right hip fracture. (V18) reports that before (R375) went to (Local Hospital) that she smoked a cigarette, stated, I really need to calm my nerves. Writer spoke with (V19), R375's Family, who reports that (R375) is just very fragile with all of her conditions, such as her RA, Osteoporosis, and Osteoarthritis. She reports that her mom came through the surgery ok and is being treated for pain control before she will return to (Facility). All safety harnesses and seat belts were checked on the bus and are in good working condition. The driver detail report does not show any hard breaking or stops during the trip in question. Van/Bus drivers were re-educated regarding safety/emergency procedures. (R375)'s plan of care will be updated upon her return to (Facility). R375's Progress Note dated 5/29/23 at 2:47 PM documents, Writer called (Local Hospital) for an update on resident. Resident was admitted to hospital with diagnosis of fx (fracture) R (right) hip. R375's Orthopaedic Surgery Consult Note from (Local Hospital) dated 5/26/23 documents, CC (Chief Complaint): Motor vehicle accident. HPI (History of Present Illness): The patient is a pleasant [AGE] year-old female who is wheelchair-bound after a left above-knee amputation. The patient is wheelchair-bound and has chronic right knee and right hip contracture. In addition, she has a right lower extremity ulcer that is being treated conservatively. The patient was riding in motor vehicle today when the driver slammed on the brakes and the patient went flying down the center of the van. Currently the patient reports pain in her right hip, right distal tibia, right shoulder, and neck. She denies numbness and tingling right lower extremity. XR (X-ray) pelvis demonstrates an acute right intertrochanteric femur fracture with subtrochanteric extension. XR right tib-fib (tibia-fibula) demonstrates an acute nondisplaced distal tibia metaphyseal fracture. The patient is a pleasant [AGE] year-old nonambulatory woman with significant flexion contractures of her right hip and right knee who sustained a right intertrochanteric femur fracture with subtrochanteric extension and a right nondisplaced distal tibia metaphyseal fracture. Plan for OR (Operating Room) Sunday with (V34, Orthopedic Surgeon) for right hip closed versus open reduction and cephalomedullary nailing. On 6/22/23 at 2:21 PM, R375 was sitting in her wheelchair in her room. When asked about the accident on the bus, she stated, No. I'd like to tell you, but it's too bad. On 6/21/23 at 3:17 PM, V16, Bus Driver's phone went directly to voicemail. Voice message with return contact information was left. Additional attempts were made to contact V16 on 6/22/23 at 8:54 AM, 10:05 AM, and 1:40 PM, and 6/23/23 at 9:50 AM, but all calls went directly to voicemail with no answer. On 6/23/23 at 9:15 AM, V33, Director of Transportation, stated, Residents are required to wear van seatbelts at all times. If they refuse to wear the van seatbelt, we will not transport them. We will transport them if they are not wearing their wheelchair seatbelts. They are not required, but are highly recommended. The van seatbelts are guaranteed, so I have no idea how (R375) ended up on the floor. The only thing I can come up with is maybe she loosened the belt. I wasn't there, but I talked to (V16) after it happened, and he thought everything was good. He didn't know how it happened either. On 6/22/23 at 10:29 AM, V2, Director of Nursing (DON), stated, I would expect residents to wear seat belts connected to their motorized wheelchairs. I was not aware of R375 refusing to wear her seat belt prior to that incident, but I would have expected the driver to tell me. I did not find out about that until after it happened. On 6/22/23 at 2:00 PM, V1, Administrator, stated, (R375) was not wearing her seat belt on her motorized wheelchair throughout the facility prior to the accident. When she got on the bus that day, she was refusing to wear the wheelchair seatbelt. She did allow the driver to put the van seatbelt on, but not the motorized wheelchair belt. She remembered the van seatbelt clicking, but did not remember what happened. It was the one and only time we have ever transported (R375). (V16) did not notify me prior to the accident that (R375) was refusing to wear her wheelchair band, but I think he thought she was safe and did not anticipate that there would be a problem. I understand it is our responsibility to keep her safe. If she would have been wearing the motorized wheelchair belt, it may have kept her from falling. She previously refused to wear her wheelchair belt in the facility but now she wears it all the time. On 6/22/23 at 11:15 AM, V24, R375's Physician, stated he would expect the facility to follow their policies and procedures, including bus safety. He stated, If (R375) would have been secured in the vehicle, the risk of injury would have been less. The Facility's Driving Safety Policy, not dated, documents, It is the policy of (Facility Company) that all Drivers are trained to foster safety in the performance of their duties. Drivers must be aware of the general and any special needs of passengers; ever prepared to assist them as may be required to provide for their safety and security upon entering, while riding, and upon exiting any vehicle. Employees and their passengers are required to wear seat belts at all times while they are passengers in any vehicle which is in motion. The Facility's Fall Prevention - Steady Steps Policy revised February 17, 2020, documents, It is the policy of (Facility Company) to provide each resident with an appropriate assessment and interventions to prevent falls and to minimize complications if a fall occurs.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to assess a resident for pain for 1 of 7 residents (R44) in the sample ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to assess a resident for pain for 1 of 7 residents (R44) in the sample of 53. This failure resulted in R44 receiving only one dose of Tylenol in the 27 hours after a fall until R44 was transported to the local emergency room and determined to have 6 rib fractures. Findings include: R44's Undated Face Sheet, documents diagnoses include repeated falls, multiple fractures of ribs, left side subsequent encounter for fracture with routine healing, age-related osteoporosis without current pathological fractures, restless leg syndrome (RLS), Diabetes Mellitus (DM.) R44's Quarterly Minimum Data Set (MDS), dated [DATE], documents resident is moderately cognitively impaired, bed mobility and dressing supervision of 1-person physical assist, walking in room supervision and setup only. Yes pain interview should be conducted. Pain within last 5 days: yes occasionally. Pain has made it hard for resident to sleep at night and has limited resident's day to day activities. Worst pain within last 5 days is rated at 5/10 (rated as a 5 on a scale of 1-10). R44's Undated Care Plan documents resident has a potential for pain r/t (related to) diagnosis of DM, RLS, hx (history) of repeated falls, osteoporosis. Interventions: administer medications as ordered, anticipate the resident's needs for pain relief and respond to any complaint of pain. R44's Physician's Order Recap Report, dated 1/19/2023 documents, Tylenol 325 milligrams give 2 tablets by mouth every 6 hours for pain PRN (as needed). On 1/19/2023 at 2:05 AM, V31, Licensed Practical Nurse (LPN), documents, Res (resident) observed sitting on the floor in her room on her buttocks with legs stretched out in front of her. walker was next to her. Stated she was getting her clothes ready. Had been rummaging through her closet. ROM (range of motion) x 4 WNL (within normal limits). No c/o (complaint of) pain or discomfort. Neuro-checks WNL. MD (physician) aware with NNO (no new orders.) Cont (continue) to monitor. Call out to family. R44's Post Incident Eval, dated 1/19/2023 at 2:09 AM, V31, LPN documents Incident: fall, sitting on her buttocks with legs out in front, most recent pain level 0 (zero) on 1/12/2023 at 6:10 PM. Pain: N/A (not applicable) (use N/A if no pain reported.) Actions taken: monitor resident. R44's Nursing Note, dated 1/19/2023 at 6:44 AM, V31, LPN, documents, POA (power of attorney) aware of fall. R44's Nursing Note, dated 1/19/2023 at 7:06 AM, V31, LPN, documents, Res c/o soreness/tenderness to left ABD (abdomen.) No bruising, warmth or redness noted but tender to touch. L/S (lung sounds) clear bilat (bilateral.) No resp (respirations) distress noted. C/o pain with inspiration (breathing in.) SPO2 (blood oxygen saturation) 98% on O2 (oxygen)@ 2L (liters)/NC (nasal cannula). Call out to (V24, MD). R44's Nursing Note, dated 1/19/2023 at 2:22 PM, documents, Phone call made to (V24's) nurse due to resident complaints of pain in abdomen on left side, inquiring if doctor wanting to order portable X-Ray. Nurse states give Tylenol 650 mg (milligrams) per standing order for now q (every) 6 hours PRN (as needed), will check w/ (with) doctor about X-Ray and call back. R44's Medication Administration Record (MAR) dated 1/19/2023 documents Tylenol 650 mg for pain 5/10 and was E effective at 2:30 PM. R44's FollowUp: Fall dated 1/19/2023 at 7:16 PM, documents most recent pain level: 1/19/2023 at 5:16 PM pain 1. R44's Nursing Note, dated 1/19/2023 at 8:43 PM, V36, LPN, documents (V24's) NP (Nurse Practitioner) received message regarding fall and abdominal pain, no X-Ray orders at this time. Continue to monitor resident for injury and any GI (gastrointestinal) issues (black tarry stool/worsening abdominal pain/nausea/emesis). R44's Neurological Assessment Flow Sheet, dated 1/19/2023 and 1/20/2023 documents R44 had an appropriate pain response but no documentation if she had complaint of pain was documented on the flow sheet. R44's SBAR (situation, background, assessment, recommendation), dated 1/20/2023 at 8:55 AM, V8, LPN, documents, Abdominal pain. Resident complained of severe pain to her left Rib/Abdomen area. Resident is holding her left rib area and is unable to sit up. R44's eInteract Change in Condition Evaluation, dated 1/20/2023 at 9:20 AM, V8, LPN, documents, Resident complained of severe pain to her left rib/abdomen area. Resident is holding her left rib area and is unable to sit up. Change in condition was reported to the primary care clinician on 1/20/2023 at 9:00 AM with recommendations to send to ER (emergency room) for eval (evaluation) and tx (treatment.) R44's Nursing Note, dated 1/20/2023 at 9:30 AM, V8, LPN, documents, Family representative returned call. Aware of resident's change in condition and being sent to local ER for evaluation. R44's SNF (Skilled Nursing Facility)/NF (Nursing Facility) to Hospital Transfer Form, dated 1/20/2023 at 9:30 AM. Most recent pain level 1 1/19/2023 5:16 PM pain location: abdomen acetaminophen (Tylenol) administered 1/19/2023 at 2:30 PM. R44's Nursing Note, dated 1/20/2023 at 9:43 AM, V8, LPN, documents, Writer called for transport to local ER. R44's Nursing Note, dated 1/20/2023 at 10:00 AM, documents, Emergency Medical Services here to transport resident to local ER. Papers sent with EMT's (emergency medical technicians.) Report given to EMT's. R44's Nursing Note, dated 1/20/2023 at 8:17 PM, documents, Family representative called w/ update. Resident has 4-9 left rib fx's (fractures.) Will be admitted . F/u (follow up) to be documented. R44's Hospital History & Physical dated 1/20/2023 at 1:14 PM, documents resident is a 87 y/o (year old) female who presented to the ED (emergency department) after a fall. Pt (patient) is confused at bedside so is unable to provide thorough history. Pt does report she had fallen at some point in the day after standing up. She then fell onto a nightstand. She denies hitting her head or LOC (loss of consciousness.) Pt report left upper quadrant abdominal pain extending to left chest wall. Of note pt reporting burning with urination. Pt denies SOB (shortness of breath.) No HA (headache), vision changes, N/V (nausea/vomiting), numbness/tingling. Pt noted to have a history of recent falls 2/2 to lightheadedness. Integumentary (skin) assessment: bruise to LUQ (left upper quadrant) abdomen. Resident is alert and pleasantly confused. CT (cat scan) chest, abdomen, pelvis: there are acute fractures of the left fourth through ninth ribs laterally coupled which are minimally displaced. R44's IL (Illinois) Facility State Report, dated 1/22/2023 at 10:32 AM, V2, Director of Nurses (DON), documents (R44) is [AGE] years of age with a past medical history of dementia, amnesia, muscle weakness, unsteadiness on feet, age related osteoporosis and respiratory failure. (R44) was observed at 1:00 AM sleeping in her bed with her C-Pap (continuous positive airway pressure machine) on. At 2:00 AM (R44) was observed by the nurse sitting on her bedroom floor without oxygen or C-Pap on. When asked what she was trying to do (R44) stated that she was trying to rearrange the clothes in her closet. ROM (range of motion) was performed and patient tolerated without pain. (R44) was assisted from floor with help from staff, (R44's) room was dark, and walker was next to her. It appeared that (R44) walked to her closet door and lost her balance falling on the left side. (V24, R44's physician) and POA were called and updated. At 7:00 AM pt c/o pain to left side of abdomen, no bruising was observed area was tender. (V24's) team was called, nurse requested a portable X-Ray and it was declined and to monitor patient. 2:22 PM (V24's) office was called and X-Ray was declined, nurse was informed to monitor for GI issues. During this time, patient pain was managed with Tylenol, the following morning, patient presented with pain that was uncontrolled and (R44) was send to the local hospital. (R44) was admitted with left rib fractures 4-9 and a UTI (urinary tract infection.) POA called to update the facility and to inform that (R44) would be returning after her hospitalization. On 6/22/2023 at 11:10 AM, V31, LPN, stated she was assigned to R44 on night shift from 11:00 PM on 1/18/2023 to 7:00 AM on 1/19/2023. V31 stated she wouldn't administer pain medication after a resident falls because she doesn't want to mask (cover up) the pain. V31 stated she was waiting for (R44's) physician to call the facility back and give orders on how to proceed. She stated she gave the day shift nurse (name unknown) report and let them know (R44) fell and had complained of pain and awaiting a call back from the physician. On 6/22/2023 at 2:45 PM, V32, CNA, stated she was assigned to (R44) on the evening shift on 1/19/2023 from 3:00 PM to 11:00 PM stated she didn't recall R44 fell and didn't recall if resident complained of pain. On 6/21/2023 at 10:15 AM, V8, LPN, stated she was assigned to resident on 1/20/2023 day shift and recalled when she went to give (R44) meds and res complained of side pain and wasn't able to sit up in bed. V8 stated she assessed R44 and didn't assess any bruising at that time. V8 stated Aspirin 81 mg isn't for pain its more for hypertension. V8 stated she didn't recall if a CNA (Certified Nursing Assistant) reported to her that the res had pain or not because the incident occurred over 6 months ago. On 6/22/2023 at 12:50 PM, V26, CNA, stated she was familiar with (R44) and took care of her often. V26 stated R44 transfers and dresses herself independently and walks with a wheeled walker. V26 stated she worked day shift on 1/19/2023 from 6:00 AM to 2:00 PM and was assigned to R44. V26 stated she couldn't recall what nurse told her R44 fell but they did and she always goes and checks to ensure her residents are OK when she arrives to the facility. V26 stated for the initial check on R44 on 1/19/2023, she was asleep in bed. V26 stated when she went into R44's room at approximately 8:00 AM R44 was sitting up on the side of the bed and was holding her left side and complained of pain. V26 stated she reported R44 complained of pain to the nurse (name unknown) and recalled R44 got out of bed and walked to the dining room for meals with her wheeled walker but as the day went on R44 was in increased pain because she started complaining of pain even more and told her she wanted to go to the hospital. V26 stated everyone knew R44 was in pain and she wanted to go to the hospital because she was telling everyone her left side hurts. V26 stated she was assigned to R44 again on day shift on 1/20/2023 when she arrived she went straight to R44's room to check on her and she was laying in bed holding her left side and moaning. V26 stated on the morning of 1/20/2023 R44 asked V26 to help with getting dressed because she didn't want to move her arms due to increased pain and was holding her left side so she assisted R44 to get dressed and R44 asked her to assist her to stand from bed. V26 stated she reported it to the nurse (name unknown) and R44 was transferred to the ER a few hours later. On 6/22/2023 at 1:00 PM, R44 is lying in bed with her eyes open. R44 stated she recalled falling in January 2023 and stated her left side hurt so badly and no one did anything about it. R44 stated at one point after she fell it hurt to breath in so she was no longer able to breath normally, she was taking short shallow breaths. R44 stated she wanted to go to the hospital way before the nurse sent her but no one would listen. R44 stated her left side didn't hurt if she wasn't moving but as soon as she would move she was sent to the moon with pain. R44 stated a nurse (name unknown) gave her pain medication one time after she voiced complaint of pain after she fell and she didn't understand why it took so long to go to the hospital, it was as if she needed to be granted permission to go to the hospital and she didn't feel that was right. On 6/23/2023 at 11:45 AM, V2, Director of Nurses (DON), stated when a fall was not witnessed V2 expects staff to assess the resident's neuro checks which includes a pain assessment and if the resident complains of pain during a neuro check she expects the nurse to document a progress note including an accurate description of location of pain, pain scale 1-10, signs/symptoms of pain and if resident was experiencing pain. When a resident complains of pain the nurse is expected to administer PRN pain and not wait for the resident's physician to call back. When a resident has a fall then complains of pain the nurse should notify the physician of the new complaint of pain. On 6/23/2023 at 3:00 PM, V2, DON, stated, Staff had (R44's) pain stabilized as long as she was laying in bed and not moving. On 6/23/2023 at 10:39 AM, V24, R44's physician, stated when a resident falls at the facility he expects a nurse to assess the resident immediately and move all extremities to ensure there are no major injuries and to assess the resident more frequently for at least 24 hours after the fall per the facility post fall policy and to document the assessment in the resident's medical record. The nurse should notify the physician when a resident falls by calling the office or on call physician during non-office hours. V24 stated there is no documentation in his records that the facility staff called on 1/19/2023 regarding the resident falling. V24's office received a fax dated 1/19/2023 at 6:48 AM documents (R44) had a fall, ROM and neuro checks within normal limits, no complaint of pain documented on fax report. V24 stated the nurse shouldn't have faxed his office when a resident has a fall, they should have called the off hours number and reported the fall that way. V24 stated there was no communication documented to his office that (R44) complained of pain with inspiration and/or left side pain he would have ordered a STAT chest X-Ray or send resident to the emergency room for further evaluation and treatment. V24 stated when the resident expressed pain during inspiration and had left side pain that was considered a change in condition and staff should have called either the physician's office or the on-call physician during off hours and he would have ordered a STAT chest X-Ray or ordered the resident to be transferred to the emergency room for further evaluation and treatment. When staff call the physician's office or the on call physician phone if the physician doesn't call back or they can't get ahold of the physician, and the resident is complaining of pain post fall, the nurse can transfer the resident to the emergency room per nurse judgement. The Facility's Pain Management Policy, revised 6/19/2019, documents Policy: it is the practice of (corporate name) to facilitate resident independence, promote resident comfort and preserve resident dignity. The purpose of this policy is to accomplish that mission, in part through an effective pain assessment and management program; providing our resident the means to receive necessary comfort, exercise greater independence, and enhance dignity and life involvement. We will achieve these goals through screening and accurately assessing pain in residents, encouraging residents to self-report pain and monitoring treatment efficacy and side effects. A standardized method for assessing, monitoring, evaluating and documenting pain in all residents will be utilized. Pain is defined as whatever the experiencing person says it is, existing whenever the experiencing person says it does Procedures: physician communication and involvement: a new onset, worsening intensity and/or in the absence of effective pain and/or side effect interventions. Nursing assessment responsibilities: when pain is identified, the nurse will implement the resident plan of care for appropriate management using pharmacological and/or non-pharmacological interventions. Administer order sets in the EMR (electronic medical record) will trigger an admission Pain Assessment and Management order that require the nurse to document pain presence and rating every shift. The comprehensive pain assessment: will be triggered for completion 5 days after admission/readmission. Pain Rating Scale Selection: when gathering subjective and objective data for the pain assessments, the nurse will determine the most appropriate pain screening tool based upon resident presentation. When documenting pain, the nurse will identify the pain scale used and specify the parameters, so the meaning of the pain rating is clear, consistent and relevant for the resident. The following scales are accepted standards for use: numeric rating scale and FACE. Plan of care: the nurse will develop baseline and comprehensive plans of care addressing pain based upon information derived from the assessments. Appropriate resident centric pharmacological, non-pharmacological interventions will be utilized, and their effectiveness evaluated during established care plan reviews. Pain Management Documentation will be provided by the nurse in the EMR for the administration of scheduled and/or PRN medications. Effectiveness of PRN pain pharmacological interventions ordered by the physician/practitioner will be measured and recorded following administration and using the appropriate pain screening tool.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the Facility failed to ensure refrigerated food was stored, labeled, and dated in a sanitary...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the Facility failed to ensure refrigerated food was stored, labeled, and dated in a sanitary environment to prevent the risk of food borne illness. This has the potential to affect all 10 residents living in 500 Hall (R46, R389, R386, R222, R120, R104, R388, R385, R36, R390). Findings include: On 06/20/2023 at 3:10 PM, in the Resident Refrigerator in the 500 Hall Medication Storage Room, there was a package of hot dogs that was opened, but not labeled or dated. There was a package of cheese that was opened, but not labeled or dated. There was a jar of grape jelly that was opened, but not labeled or dated. There was a jar of strawberry jelly that was opened, not labeled or dated. There was a container of pickle relish that was opened, but not labeled or dated. There was a bottle of mustard that was opened, but not labeled or dated. There was a bottle of ranch dressing that was opened, but not labeled or dated. There was a box of carry out pizza that was not labeled or dated. V20, Licensed Practical Nurse (LPN), opened a plastic container containing three different food items. All three items had black, white, and fuzzy material completely covering the food. The container was not labeled or dated. V20 threw the container in the trash and stated, That is mold. No date, no label; throwing this away. On 06/23/2023 at 11:56 AM, V3, Assistant Director of Nursing (ADON), stated he expects everything in the refrigerators that has been opened to be labeled and dated, and the Night shift nurses are expected to be checking the refrigerators in the medication storage room. The Facility's Food Storage (Dry, Refrigerated, and Frozen) Policy dated 2016 documents, General storage guidelines to be followed: a. All food items will be labeled. The label must include the name of the food and the date by which it should be sold, consumed, or discarded. f. leftover contents of cans and prepared food will be stored in covered, labeled, and dated containers in refrigerators and /or freezers. The [NAME] Memorial Christian Village daily census report dated 6/19/2023 documents there are 10 residents residing in 500 Hall.
Feb 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R1's admission Note, dated 2/16/23 at 12:50 PM, documents admission readmission Progress Note. Transported by wheelchair van....

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R1's admission Note, dated 2/16/23 at 12:50 PM, documents admission readmission Progress Note. Transported by wheelchair van. admitted from Hospital. Reason for admission: CVA (Cerebral Vascular Accident), Weakness. R1's Care Plan, dated 2/16/23, documents (R1) needs assistance with ADL's (Activities of Daily Living). Intervention: Toileting: Assist of two. It continues (R1) is at risk for falls. Interventions: 2/16/23: Reorient to new surroundings as needed. 2/18/23: place in common area when up in wheelchair. Do not leave in bathroom unattended, Keep needed items, water, etc. in reach. Maintain a clear pathway in the room, free of obstacles. R1's Minimum Data Set (MDS), dated [DATE], documents that R1 was unable to complete the BIMS (Basic Interview for Mental Status) due to Dysarthria. The rest of R1's MDS is not completed. R1's Nursing Note, dated 2/16/23 at 9:55 PM, documents Alerted by CNA (Certified Nursing Assistant) of resident on floor upon entering residents room resident found on bottom on side of bed. resident has expressive aphasia et. is unable to verbalize what happened, resident asked if he had to use the restroom resident stated no. head to toe assessment completed with no injuries noted. Neuro checks started. ROM (Range of Motion) WNL (Within Normal Limits) for resident, MD (Medical Doctor) et. wife notified. R1's Nursing Note, dated 2/18/23 at 1:05 PM, documents This writer was walking past room et (and) noted resident laying on floor on his back with his arms at his side et. his leg drawn up to his waist. He was at the foot of his bed et. his unlocked wheelchair was to the left of him. Resident is aphasic but pointed to the bed as though he was attempting to get into his bed. He denies pain. He denies hitting his head. Res has right sided deficits from previous CVA but moves left side as per norm. Neuro checks initiated. Assisted res up to wheelchair et. out to nurse's station to monitor. On 2/21/23 at 9:35 AM, R1 was seen lying in bed, with difficult communicating but will answer yes/no to questions asked. R1 stated yes, that he did fall couple times here and yes, that he got out of bed by himself and fell. R1 stated yes, that the staff did check on him after he fell. There were no fall precautions/interventions seen in the room. Call light was tied to his bedrail and within reach of resident. On 2/21/23 at 2:00 PM, R1 was still in bed, call light sitting in his recliner and not within reach of resident. R1 stated No, that he has not gotten out of bed yet. There are still no fall interventions seen in his room. 3. R6's admission Note, dated 12/22/22 at 12:28 PM, documents Resident arrived to the facility at 12:15 PM via (facility) transport. Was placed in room (room #), oriented to room, mealtimes, and call light system. R6's Care Plan, dated 1/10/23, documents (R6) is at risk for falls due to impaired balance, weakness. Interventions: 1/18/23 - call don't fall sign in room, non-skid socks in bed. 1/3/23 - fall prevention education. 2/16/23 - daily verbal reminders to use call light for assistance/supervision. 2/14/23 - offer to empty urinal frequently. 1/3/23 - offer toileting before and after meals. 2/11/23 - take cap off urinal. Do not leave in bathroom unattended, keep needed items, water, etc. in reach, maintain a clear pathway in the room, free of obstacles, place urinal at bedside, provide reacher, urinal at bedside. It continues (R6) needs assistance with ADL's. Interventions: Toileting assist of one, transfer wheeled walker with supervision, mobility device manual wheelchair, walking with device wheeled walker with assist of one. R6's MDS, dated [DATE], documents that R6 is cognitively intact with BIMS 13. R6 requires limited assistance from one staff member for most of his ADL's. R6 is always continent of both bowel and bladder. The Facility's Fall Log, dated 2/21/23, documents that R6 has had falls on the following dates: 1/3/23 at 5:30 AM, 1/18/23 at 5:40 PM, 2/11/23 at 9:15 PM, and 2/14/23 at 2:15 AM. R6's Fall Evaluation, dated 1/3/23 at 6:59 AM, documents Primary Chief Complaint: Fall Without Injury. History Present Illness: (R6) with history of COPD (Chronic Obstructive Pulmonary Disease), Dementia, CVA, on ASA 81 MG (milligram) and Plavix who was found on the floor. (R6) doesn't remember if he hit his head, but no head injury noted, ROM at baseline with no deformity, no headaches, n/v (nausea/vomiting), vision changes. Patient is at risk for falls due to the following Recent Generalized weakness. Review of Systems: ROS (review of systems) as per HPI (history present illness), all other systems reviewed and are negative PMH (personal medical history) and SH (social history): Reviewed PMH, SH and Medications Source of verification for all history: Per nurse and/or patient Vital Signs: T: 97.9 (°F), HR: 84 (bpm), BP Sys: 128 (mm/Hg)/Dia: 74 (mm/Hg), RR: 18 (rpm), SpO2: 94 (%), Physical Exam : Exam findings per nurse and video observation Physical Exam - Notes: Gen: no acute distress, no visible injury Head: atraumatic, no hematoma, MSK: no pain on palpation of extremities and baseline range of motion intact Skin: no bruising or skin tears noted Neuro: at baseline. Diagnosis, Assessment/Plan: (R6) is at risk for falls due to the following Recent Generalized weakness. The patient's condition is stable. Per nurse, (R6) is to be sent to the ER (Emergency Room) per facility policy, fall not witnessed, on blood thinners. Muscle weakness (generalized) (Primary); Patient is at risk for falls due to the following Recent Generalized weakness. The patient's condition is stable. Fall from bed, initial encounter, Orders : transfer to the ER per facility policy. Disposition: Transfer to Emergency Department Technology Used: Audio and video with patient and nurse present. Statement of Medical Necessity: Yes. Consent for telemedicine/virtual visit obtained from patient/POA (Power of Attorney): Yes. R6's Addendum Nursing Note, dated 1/3/23 at 6:52 AM, documents Addendum: (R6) refusing to go to the ER. R6's Nursing Note, dated 1/3/23 at 11:18 AM, documents (R6) had a fall on 1/3/23 @ 5:30 AM in resident's room (Restroom). Resident currently taking Clopidgrel 75 MG. resident states he was trying to go to the restroom and fell while trying to turn on the light. Resident denies pain. vitals within normal limits, ROM within normal limits. on call MD notified via third eye. Attempted to send resident to (Local Hospital) ER for further observation. Resident refused transport to (Local Hospital) ER states he feels fine, and he is not going. Resident voice this to this nurse and EMT's (Emergency Medical Technicians). Resident was educated on the effect of blood thinners and how important it was to be seen at the hospital. Resident still refused to be transported. The on-call MD notified of the refusal to transport to ER for further observation. Resident is his own responsible party. ADON (Assistant Director of Nursing) notified of both the fall and resident's refusal of transport. R6's Fall Evaluation, dated 1/18/23 at 9:13 PM, documents Primary Chief Complaint: Fall Without Injury. History Present Illness: [AGE] year-old male with fall without injury. (R6) did not make it to BR (bathroom) in time. Urinated on floor and then slipped and fell on the urine. He was able to grab the walker with arms and lower to the ground. He is not c/o (complaining of) of any pain. No injury noted. Vital signs are stable. ROM to all extremities. Patient is at risk for falls due to the following, Other: Slipped in urine. R6's Fall Evaluation, dated 2/11/23 at 10:27 PM, documents Primary Chief Complaint: Fall Without Injury. History Present Illness: Patient is a [AGE] year-old male with PMH (Past Medical History) of Parkinson disease, Dementia, frequent falling, who was standing up at his bedside using a bedside urinal when he slipped and fell; no LOC (loss of consciousness) or lightheaded preceding. Patient landed on the ground on his back; denies head trauma or syncope. Patient was able to get up from the ground afterward and walk without limitation. Reported pain in his lower back which is similar to his baseline, no new leg numbness or weakness. Patient is at risk for falls due to the following: Recurrent falls. Patient is at risk for falls due to the following: Dementia. Patient is at risk for falls due to the following: Other Parkinson disease. R6's Nursing Note, dated 2/14/23 at 2:15 AM, documents Writer was called to hall by CNA (R6) was noted laying on back outside of employee's bathroom on 400-hall on back with knees bent. Resident asked what happened and stated, I was trying to empty this. Resident was noted pointing at wheeled walker with urinal with urine inside hanging on crossbar. Resident assessed while on floor with no injuries noted. Resident then assisted x two to wheelchair and returned to room and reassessed with no injuries noted. Resident 1 on 1 about using call light for assist to prevent future falls. [NAME] removed from room. Dr. office called with no new orders at this time. POA called with no answer, message left to return call. Neuro checks started per policy and will continue to assess safety and needs. On 2/21/23 at 2:15 PM, R6 was seen lying in bed with his call light tied to the bedrail. R6's wheelchair was sitting next to his bed. R6's walker sitting towards the foot of his bed with a urinal hanging on the walker with about 200 ML (milliliter) of urine in it. R6's slippers were sitting next to his bed. R6's room is the last room on the hallway and the furthest from the nurse's station. There were no signs posted in his room for fall precautions and did not see non-skid socks on R6. R6 stated Sometimes I can get up on my own and sometimes I can't. If I can't get up, I'll call them to help me. The Fall Prevention - Steady Steps policy, dated 2/17/20, documents Residents identified as at risk for falls, will have clinically appropriate interventions put into place to reduce the risk for falls and/or to prevent recurrence of falls. Based on observation, interview and record review, the facility failed to implement fall interventions for 3 of 4 residents (R1, R4, R6) reviewed for falls in the sample of 13. Findings include: 1. R4's Face Sheet, undated, documents R4 has diagnoses of Parkinson's Disease, Trans-Ischemic Attack (TIA) and Repeated Falls. R4's Minimum Data Set (MDS), dated [DATE], documents R4 is cognitively intact, requires an extensive assistance of 1 staff for transfers, bed mobility, toileting, and hygiene. R4's Fall Risk Assessment, dated 8/16/22, documents R4 is at high risk for falls. R4's Progress Note, dated 11/21/22 at 3:25 AM documents CNA (Certified Nurse's Aide) made writer aware that resident was on the floor. Resident found sitting in the middle of the floor of his room, on his bottom, with both legs stretched out, naked and bare foot. Writer asked what happened. Resident states he had to go pee. Denies hitting his head. ROM (Range of Motion) within normal limit. Skin tear noted to right knee, xeroform and kerlix applied. POA (Power of Attorney) and MD (medical doctor) aware. Fall vitals remain in place. R4's Progress Note, dated 12/7/2022 at 7:36 AM, documents At 3:35 AM writer alerted that resident was on the floor in his room. Resident was observed on the floor next to his roommate's bed with bedside table turned over next to him et (and) both hands on the w/c (wheelchair) as if he was attempting to use it to get himself up. Resident assisted to w/c et assessed for injuries. Resident had a half dollar size abrasion to his right knee, cleaned et covered with dry dressing. Resident denied pain and was able to [NAME] (move all extremities equally). The Note documented the on-call physician notified and awaiting a call back, POA notified. The Note documented fall vital signs with neurological checks initiated. R4's Progress Note, dated 12/16/2022 at 4:02 PM, documents Writer called to report resident had an unwitnessed fall this morning et (and) complained of pain to right elbow and right knee. Right elbow is swollen and painful to the touch and right knee is painful to the touch. Resident denies hitting head during this incident. MD order to send to ER (Emergency Room) for x-ray evaluation of right elbow and right knee. POA notified and aware of situation and agreeable. R4's Progress Note, dated 12/19/2022 at 10:12 AM documents CNA walked by (R4's room #) and found resident sitting on the floor by his door. Stated he got up to come out to the hall. Moves all extremities well. Placed into w/c. Denies hitting head. R4's Progress Note, dated 1/1/2023 at 11:37 PM, documents CNA informed writer that resident was on the floor. Resident was found on the floor, next to his bed, on his bottom, socks only on both feet. Resident stated he was going to the bathroom. Both CNAs were seen 20 minutes prior to the fall, inside the resident's room toileting and cleaning resident up. Resident assessed and assisted into wheelchair. Resident denies hitting his head. No new areas noted. MD and POA made aware. Resident currently sitting at nurse's station. R4's Progress Note, dated 1/12/2023 at 11:45 AM, documents Writer called into residents' room by nursing assistant. Resident observed sitting on the floor on his buttocks, between the toilet end the sink. He denies hitting his head or any injuries at this time. Hand grasps equal. Able to move upper and lower extremities as usual. No shortening or rotation noted. Denies pain or discomfort. Assisted off floor by 2 staff. Fall vitals initiated. The Note documents R4's Physician was notified. R4's Progress Note, dated 1/18/2023 at 1:44 PM, documents A crash was heard coming from resident's room. Upon entering room, resident was noted to be laying between his bedside table and his wheelchair, on his left side. Resident denies any injury but states, I hit my head. Small bump noted above resident's left eyebrow. Pupils equal and reactive to light. Hand grasps equal. Speech is appropriate. Resident is able to move all extremities without pain or limitation. No shortening or rotation noted in lower extremities. Resident assisted into wheelchair x (by) 3 staff members and gait belt. Fall vital signs with neurological checks initiated per facility protocol. R4's Care Plan, dated 8/16/22, documents R4 is at risk for falls with the following interventions: 1/13/23 - place alarming seat belt on wheelchair; 10/1/22 - anti-roll backs to wheelchair to prevent the wheelchair from moving backwards; 10/10/22 - alarm to bathroom door: 8/16/22 - non-skid mats to the right side of the bed; 8/24/22 - place signs in room to remind resident to ask staff to assist with care; 9/30/22 - non-skid material in wheelchair. R4's care plan fails to list an intervention for the fall on 1/18/23. On 2/21/23 at 11:20 AM, R4 stated he has fallen multiple times because my feet get tangled up. R4 stated he is supposed to have help when getting in/out of bed/wheelchair and when using the bathroom and he usually waits for help. On 2/21/23 at 1:25 PM, R4 was at the nurse's station in his wheelchair. There was no seat belt in place, no non-skid material in wheelchair and no anti-rollbacks on the wheelchair. R4's room was observed with the left side of the bed up against the wall, there was no alarm on the bathroom door, no non-skid strips beside the bed or in room and no signs in the room to remind resident that he needs staff to assist with care. On 2/21/23 at 1:30 PM, V12, Registered Nurse (RN) , stated R4 does not have a seat belt on his wheelchair and the facility does not use seat belts because they are restraints.
Nov 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the physician of a fracture in a timely manner resulting in ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the physician of a fracture in a timely manner resulting in a delay in treatment in 1 of 5 residents (R5) reviewed for falls in the sample of 8. Findings include: R5's progress note, dated 11/1/22 at 7:55 AM, document R5 was noted lying on the floor on his back in his doorway with his legs extended forward and his arms at his side. R5's wheelchair was at his feet. R5 denies hitting his head, range of motion (ROM) completed with no complaints of pain, no redness or bruising noted. R5 stated I am fine. Vital signs stable. Assisted resident up to wheelchair, complains of left knee pain. R5 states That knee buckles on me sometimes. R5 then complained of left hip pain. ROM again performed to this extremity, ROM slightly limited, resident states I can't straighten it all the way with my arthritis in my knees. Page out to V15, R5's Physician. Will await return call with orders. R5's progress note, dated 11/1/22 at 9:10 AM, documents orders received from doctor. Resident is aware. X-ray ordered via mobile x-ray company. R5's progress note, dated 11/1/22 at 2:32 PM, documents writer (V9, LPN) called mobile x-ray company to inquire as to when -ray would be done. Technician to call with estimated time of arrival. R5's progress note, dated 11/2/22 at 7:18 AM, document call placed to V15's office to report x-ray results. Awaiting return call. R5's progress note, dated 11/2/22 at 7:35 AM, On-Call Physician returned call. Orders received to send to the emergency room. R5's left hip x-ray, dated 11/1/22, documents the examination date was 11/1/22 at 4:30 PM, the reported date was 11/1/22 at 4:57 PM, the report does not document who the results were reported to. The left hip x-ray showed a displaced left hip fracture. R5's Minimum Data Set (MDS), dated [DATE], documents R5 is cognitively intact. R5's care plan, dated 9/9/22, documents R5 is at risk for falls. On 11/8/22 at 8:35 AM, V9, Licensed Practical Nurse (LPN), stated R5 fell in his doorway, he stood up from his wheelchair to adjust his clothing, he was assessed with no pain during ROM. V9 stated R5 stated he was fine, they stood him up and he complained of left knee pain, which is not uncommon for him, he has arthritis, when they sat him back in his wheelchair, he complained of left hip pain so they laid him down and she (V9) got orders for a left hip and left knee x-ray. V9 stated they ordered the x-ray on-line through their mobile x-ray company. V9 stated later in the day, the x-ray company still had not arrived so she called for an estimated time of arrival and was told the technician was in the area and should be at the facility shortly. V9 stated if it was going to be a while before the x-ray company came, she was going to send him to the emergency room. V9 stated the end of her shift came, so she left and when she came in the next morning, she looked at his x-ray and it showed a fracture so she sent him to the emergency room for evaluation. V9 stated he was sent to the hospital less than 24 hours after the fall. V9 stated R5 was impulsive and would get up on his own. V9 stated when R5 fell he acknowledged that he didn't lock his wheelchair. V9 stated R5 was alert and oriented and was able to use his call light and would sometimes call for help. On 11/9/22 at 8:55 AM, V14, mobile x-ray company representative, stated once an x-ray is completed and the radiologist reads and signs off on it, the results are faxed to the facility. V14 stated R5's x-ray results were faxed to the facility on [DATE] at 6:00 PM, the notes do not state which fax number they were sent to and the results were not called to the facility. On 11/9/22 at 9:10 AM, V1, Administrator, stated the facility never received a faxed copy from the mobile x-ray company on R5's x-ray that was completed on 11/1/22. V1 stated V11, LPN, faxed them to V15, R5's Physician, around 11:30 PM on 11/1/22. V1 stated V11 waited for orders but didn't get any, so V9 called V15, the next morning and R5 was sent to the hospital. V1 stated moving forward, if a resident falls and needs an x-ray, the facility will send them to the emergency room. On 11/9/22 at 9:20 AM, V16, V15's office LPN, stated if the facility would have faxed the results to the office after office hours, there would not have been anyone in the office to have received them or given them to V15. V16 stated they do have an on-call physician that the facility's can call after hours but they are not in the office and are unable to receive any faxes after hours. V16 stated the x-ray results would not have been seen until the next day and sometimes they go to medical records, which can take even longer for the doctor to get them. V16 stated the facility should have called the on-call physician with the results. The Notification of Changes policy, dated 11/15/22, documents The nurse should notify the physician via telephone or use TeleHealth when the change requires such notification. Compliance Guidelines: 1. Accidents, a) resulting in injury; b) potential to requires physician intervention.
May 2022 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to perform complete incontinent care, catheter care and ap...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to perform complete incontinent care, catheter care and appropriate hand hygiene during care for 4 of 5 residents (R13, R16, R35, R40) reviewed for incontinent care/catheter care in the sample 45. Findings include: 1. R13's Care Plan, dated 1/4/21, documents (R13) has frequent bladder incontinence. R13's Care Plan documents Incontinence care with each incontinence episode. On 5/24/2022 at 2:40 PM V24, Certified Nurse's Aide (CNA), and V25, CNA, assisted R13 with toileting. V24 and V25 assisted R13 onto the commode. V24 then pulled down R13's pants. V25 removed R13's urine soiled incontinent insert and indicated it was wet. At 2:55 PM, V24 assisted R13 into standing position. R13 had a bowel movement. V25 then cleansed R13's buttocks, then with the same soiled gloves V25 obtained a clean undergarment and applied it to R13. V25 did not cleanse R13's inner and outer labia or thighs. 2. R16's Care Plan, revision date 3/23/2020, documents that R16 Has Indwelling Catheter: Neurogenic bladder. It also documents 11/21/19 The resident has bowel incontinence r/t decreased mobility, paraplegia, need for assist with toileting. It continues Intervention: Check resident and assist with toileting as needed. Provide peri care after each incontinent episode. On 5/23/22 at 10:03 AM V23, CNA, and V22, CNA, entered R16's room to provide peri care. R16 was lying in bed on her back on the bedpan. V22 and V23 turned R16 onto her left side. V23 removed the bedpan from beneath R16 revealing a moderate amount of soft stool smash on top of and in between buttocks. The smashed stool was also located in the peri area. V23 using premoistened wipes cleansed the stool from on top of and in between R16's buttocks. V23 and V22 rolled R16 onto her back and V23 applied clothing and undergarment. V23 and V22 rolled R16 back and forth adjusting R16's clothing. V23 and V22 did not cleanse R16's peri area and did not perform catheter care. The facility's Incontinence Care (Peri-Care) policy, dated June 5, 2017, documents Procedure Staff will: 4. Perform hand hygiene and apply gloves. The Policy documents 7. Assure all areas that may be contaminated by incontinence of urine or feces have been cleansed. 10. Remove gloves/ discard and perform hand hygiene. The Policy documents 14. Apply clean incontinence management product and reapply clothing 16. perform hand hygiene prior to exiting the room. On 5/26/2022 at 11:27 AM V5, Director of Nursing (DON), stated that she expects that if a resident has had a bm that is smashed to their buttocks and peri area and have a catheter she would expect the CNAs to perform catheter care. V5 stated that if a resident is incontinent and is placed on the commode and have a bowel movement, she would expect the staff to perform incontinent care cleansing the labia and inner thighs. 3. On 05/23/2022 at 12:40 PM, V6, Certified Nurse Assistant (CNA), donned gloves, without benefit of hand hygiene and entered R40's room with the partial mechanical lift. V6 operated the partial mechanical lift with R40 in it. V6 then used incontinent wipes, to cleanse the front of R40 wiping front to back using different wipes but without the benefit of hand hygiene or glove changes. V6 applied barrier cream to R40's buttocks with the same soiled gloved hand. On 5/24/22 at 12:40 PM, V6, used incontinent wipes, to cleanse R40's buttocks and then applied barrier cream without drying his buttocks first. On 05/25/2022 at 12:40 PM, V7 CNA, donned gloves, without benefit of hand hygiene and entered R40's room. V7 then pulled down R40's pants, removed the urine soaked incontinent brief and threw it away. V7 applied R40's adult incontinent brief after completion of R40's incontinent care. V7 then doffed her gloves and exited the room without benefit of hand hygiene. R40's Care Plan, undated, documented, Provide incontinence care as indicate. Apply Moisture barrier/protectant after incontinence care and as needed. Apply appropriate incontinence management product. R40's Minimum Data Set (MDS), dated [DATE], documented that he was always incontinent of urine. On 05/26/2022 at 10:00 AM, V1, Administrator, stated that she would expect the staff to dry the resident's skin after using the incontinent wipes and change gloves and perform hand hygiene appropriately during and after care. 4. On 5/25/2022 at 11:30 PM R35 was in her bed on back with the head of her bed elevated. V17, CNA, cleansed her hands applied gloves and place R35's panties on below R35's knees. V17 placed R35's pants on below her knees. V17 threaded R35's indwelling catheter tubing through R35's pants. R35's indwelling catheter was draining dark amber urine with sediment. V17 pulled back R35's adult diaper and took sanitizing wipes and cleaned each side of R35's groin then wiped from front to back R35's peri area. V17 did not separate R35's labia. V17 would get a clean wipe each time and wipe would have visual signs of stool on the wipe. V17 then removed gloves sanitized hands and donned new set of gloves. V18, CNA, was at the side of bed and assisted R35 to turn on her left side facing the window. V17 then attempted to remove R35's adult diaper which had stool in it. V17 then cleansed V17 buttocks and rectal area going from the front to back. V17 wiped R35's indwelling catheter tubing with cleansing wipe which had visible stool on it. At no time did V17 or V18 dry R35. R35's Physician Orders (PO) dated 5/23/2022 documents that R23 prescribed Macrobid 100mg via Percutaneous endoscopic gastrostomy (PEG) tube two times a day for 14 days for a Urinary Tract Infection (UTI). The facility Catheter Care Policy dated 4/12/2017 documents female gently separate the labia to expose meatus, with a new pre-moistened wipe or washcloth, starting at the urinary meatus moving out, wipe the catheter making sure to hold the catheter in place so as to not pull on the catheter, dry area with towel.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), Special Focus Facility, 12 harm violation(s), $306,612 in fines, Payment denial on record. Review inspection reports carefully.
  • • 75 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $306,612 in fines. Extremely high, among the most fined facilities in Illinois. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility is on CMS's Special Focus list for poor performance. Consider alternatives strongly.

About This Facility

What is Arc At Sangamon Valley's CMS Rating?

CMS assigns Arc at Sangamon Valley an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Arc At Sangamon Valley Staffed?

CMS rates Arc at Sangamon Valley's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 76%, which is 30 percentage points above the Illinois average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 86%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Arc At Sangamon Valley?

State health inspectors documented 75 deficiencies at Arc at Sangamon Valley during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 12 that caused actual resident harm, and 62 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Arc At Sangamon Valley?

Arc at Sangamon Valley is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by ARCADIA CARE, a chain that manages multiple nursing homes. With 171 certified beds and approximately 116 residents (about 68% occupancy), it is a mid-sized facility located in SPRINGFIELD, Illinois.

How Does Arc At Sangamon Valley Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, Arc at Sangamon Valley's overall rating (1 stars) is below the state average of 2.5, staff turnover (76%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Arc At Sangamon Valley?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Arc At Sangamon Valley Safe?

Based on CMS inspection data, Arc at Sangamon Valley has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Arc At Sangamon Valley Stick Around?

Staff turnover at Arc at Sangamon Valley is high. At 76%, the facility is 30 percentage points above the Illinois average of 46%. Registered Nurse turnover is particularly concerning at 86%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Arc At Sangamon Valley Ever Fined?

Arc at Sangamon Valley has been fined $306,612 across 4 penalty actions. This is 8.5x the Illinois average of $36,145. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Arc At Sangamon Valley on Any Federal Watch List?

Arc at Sangamon Valley is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.