TOWNE HOUSE RETIREMENT COMMUNITY
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Towne House Retirement Community in Fort Wayne, Indiana has a Trust Grade of B+, meaning it is above average and generally recommended. It ranks #104 out of 505 facilities in Indiana, placing it in the top half, and #14 out of 29 in Allen County, indicating there are only 13 local options that rank higher. However, the facility is facing a worsening trend, with the number of issues increasing from 2 in 2023 to 4 in 2024. Staffing is rated 4 out of 5, which is good, but the turnover rate is 56%, which is around the state average, suggesting some staff changes. Importantly, there have been no fines, which is a positive sign. However, recent inspections revealed some concerns, including a lack of a personalized care plan for a resident with a catheter and inadequate documentation for wound care management. Additionally, there was an incident where a resident fell while transferring with only one staff member present, leading to a skin tear and pain. While the facility has strengths, such as good RN coverage, families should be aware of these weaknesses as they consider care options.
- Trust Score
- B+
- In Indiana
- #104/505
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Indiana facilities.
- Skilled Nurses ✓ Good
- Each resident gets 152 minutes of Registered Nurse (RN) attention daily — more than 97% of Indiana nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ○ Average
- 8 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Near Indiana avg (46%)
Frequent staff changes - ask about care continuity
Part of a multi-facility chain
Ask about local staffing decisions and management
8 points above Indiana average of 48%
The Ugly 8 deficiencies on record
May 2024
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to ensure a person-centered, individualized Baseline Care Plan was developed with instructions needed to provide effective care for 1 of 1 res...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure physician orders were current for the provision of wound car...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure safe transfer assistance for 1 of 5 residents reviewed (Resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review the facility failed to ensure kitchen sanitation was maintained, opened food items were labeled and dated in the kitchen. 12 of 12 residents residing...
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Apr 2023
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
2) A record review on 4/18/23 at 11:27 AM indicated Resident 8 had diagnoses of unspecified cirrhosis of the liver, inflammatory polyarthropathy, retention of urine, essential hypertension, unsteadine...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on observation, record review and interview, the facility failed to ensure oxygen tubing and oxygen humidifier bottle were routinely changed 1 of 1 resident reviewed. (Resident 4).
Findings inc...
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May 2022
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on observation, record review and interview the facility failed to provide supervision to 1 of 1 residents reviewed while smoking. (Resident 170.)
Findings include:
On May 23, 2022, at 9:35 a.m....
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Garbage Disposal
(Tag F0814)
Could have caused harm · This affected 1 resident
Based on observation, record review and interview the facility failed to ensure garbage and refuse were contained inside the dumpster for 1 of 2 observations.
Findings include:
An observation was mad...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (85/100). Above average facility, better than most options in Indiana.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Indiana facilities.
- • 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Towne House Retirement Community's CMS Rating?
CMS assigns TOWNE HOUSE RETIREMENT COMMUNITY an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Indiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Towne House Retirement Community Staffed?
CMS rates TOWNE HOUSE RETIREMENT COMMUNITY's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the Indiana average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at Towne House Retirement Community?
State health inspectors documented 8 deficiencies at TOWNE HOUSE RETIREMENT COMMUNITY during 2022 to 2024. These included: 8 with potential for harm.
Who Owns and Operates Towne House Retirement Community?
TOWNE HOUSE RETIREMENT COMMUNITY is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by BHI SENIOR LIVING, a chain that manages multiple nursing homes. With 32 certified beds and approximately 11 residents (about 34% occupancy), it is a smaller facility located in FORT WAYNE, Indiana.
How Does Towne House Retirement Community Compare to Other Indiana Nursing Homes?
Compared to the 100 nursing homes in Indiana, TOWNE HOUSE RETIREMENT COMMUNITY's overall rating (5 stars) is above the state average of 3.1, staff turnover (56%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Towne House Retirement Community?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.
Is Towne House Retirement Community Safe?
Based on CMS inspection data, TOWNE HOUSE RETIREMENT COMMUNITY has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Indiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Towne House Retirement Community Stick Around?
Staff turnover at TOWNE HOUSE RETIREMENT COMMUNITY is high. At 56%, the facility is 10 percentage points above the Indiana average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Towne House Retirement Community Ever Fined?
TOWNE HOUSE RETIREMENT COMMUNITY has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Towne House Retirement Community on Any Federal Watch List?
TOWNE HOUSE RETIREMENT COMMUNITY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.