ALPHA HOME - A WATERS COMMUNITY

2640 COLD SPRING RD, INDIANAPOLIS, IN 46222 (317) 923-1518
For profit - Limited Liability company 86 Beds INFINITY HEALTHCARE CONSULTING Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
23/100
#323 of 505 in IN
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Alpha Home - A Waters Community in Indianapolis has received a Trust Grade of F, indicating significant concerns about care quality. Ranking #323 out of 505 facilities in Indiana means they are in the bottom half, and their county ranking of #26 out of 46 shows that there are only a few homes in the area with worse ratings. While the facility is improving, having reduced issues from 16 in 2024 to just 3 in 2025, the high fines of $34,440, which are higher than 95% of Indiana facilities, raise red flags about compliance problems. Staffing is a relative strength with a turnover rate of 24%, significantly below the state average, and the facility has average RN coverage, which is important for catching potential issues. However, there have been alarming incidents, including a resident whose foot condition worsened to gangrene due to lack of proper care, and another resident developed serious pressure ulcers that required hospitalization after failing to receive adequate repositioning and care.

Trust Score
F
23/100
In Indiana
#323/505
Bottom 37%
Safety Record
High Risk
Review needed
Inspections
Getting Better
16 → 3 violations
Staff Stability
✓ Good
24% annual turnover. Excellent stability, 24 points below Indiana's 48% average. Staff who stay learn residents' needs.
Penalties
⚠ Watch
$34,440 in fines. Higher than 76% of Indiana facilities, suggesting repeated compliance issues.
Skilled Nurses
○ Average
Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for Indiana. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
55 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 16 issues
2025: 3 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (24%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (24%)

    24 points below Indiana average of 48%

Facility shows strength in quality measures, staff retention, fire safety.

The Bad

2-Star Overall Rating

Below Indiana average (3.1)

Below average - review inspection findings carefully

Federal Fines: $34,440

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: INFINITY HEALTHCARE CONSULTING

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 55 deficiencies on record

1 life-threatening 3 actual harm
May 2025 3 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interview, the facility failed to prevent the development of a stage II (partial thickness skin loss...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interview, the facility failed to prevent the development of a stage II (partial thickness skin loss involving the dermis) coccyx wound that progressed to an unstageable (a full-thickness tissue loss where the base of the ulcer is obscured by slough [yellow, tan, gray, green, or brown tissue]) that resulted in actual harm when the resident required hospitalization and wound debridement for 1 of 3 residents reviewed for pressure ulcers (Resident B). Findings include: A confidential concern during the survey indicated a family member was not happy with Resident B's care while in the facility. Concerns included the resident was not being repositioned, or having his brief changed. Resident B had been in the facility for 30 days and in that time had developed a bed sore near his anus that had worsened. Resident B's clinical record was reviewed on 5/27/25 at 2:15 p.m. The diagnoses included nontraumatic intracerebral hemorrhage (stroke), aphasia (difficulty in communicating and understanding verbal and written language), dysphagia (difficulty swallowing), and pressure ulcer. The resident was admitted to the facility on [DATE]. On 3/17/25, an Admission/re-admission Screener indicated the resident had no skin impairment upon admission. A progress note, dated 3/17/25 at 8:00 p.m., indicated Resident B was brought to the facility on a stretcher by emergency medical services (EMS), post hospitalization for altered mental status and right hemiparesis. He was non-verbal and did not follow commands. The resident's skin tone and turgor were normal, and there were no skin issues noted. On 3/17/25, a Baseline Care Plan indicated the resident required 1-person physical assistance for ADL's, bed mobility and transfers, and required no mobility devices. The resident was always incontinent of bowel and bladder. On 3/17/25, a Braden Scale for Predicting Pressure Sore Risk assessment indicated the resident was at high risk for skin breakdown. A progress note, dated 3/18/25, indicated Resident B required maximum assistance of 2 staff members for transfers, and he used a wheelchair for mobility propelled by the staff. The resident was non-verbal, had right-sided hemiparesis, aphasia and dysphagia, and was non- ambulatory. A mechanical lift was used for transfers and to obtain his weight. On 3/18/25, an initial new admission skin evaluation was completed. Documentation indicated, due to co-morbidities, the resident was at increased risk for skin breakdown. Recommendations included: good hygiene and skin care to prevent skin breakdown, and application of emollients daily. There were no open wounds on assessment of the skin, keep the resident's skin clean and dry, apply barrier cream as necessary to prevent skin breakdown, and avoid pressure on any bony prominence by adhering to turning protocols The admission and state-optional Minimum Data Set (MDS) assessments, completed on 3/24/25, assessed Resident B as having no speech, rarely/never made himself understood, the resident usually understood others, and had no fall history in the past 6 months. The resident required extensive physical assistance from two plus people for bed mobility, transfers, toilet use, and mobility devices included a wheelchair. Resident B was at risk of developing pressure ulcers/injuries, had no current pressure wounds or skin problems, and did not have applications of ointments or medications to the skin. On 3/24/25, a Weekly Skin Check assessment indicated the resident had no skin breakdown. A care plan for Resident B, dated 3/25/25, indicated he was incontinent of bladder and bowel, and the goal was for him to be clean, dry and odor free. Interventions included peri care after every incontinent episode, and staff were to assist the resident with toileting as needed. A care plan for Resident B, dated 3/25/25, indicated he was at risk for skin breakdown related to impaired mobility, and the goal was for him to be free of skin breakdown. Interventions included performing a Braden scale assessment quarterly and as needed, keeping the resident clean and dry, and completing skin assessments per facility policy. A progress note, dated 3/26/25 at 4:00 p.m., indicated Resident B was alert to self, non-verbal, incontinent of bowel and bladder, dependent of staff for ADL assistance, and transferred with 2 persons assist. The resident continued with bolus tube feedings via peg tube site. Medication Administration Records (MARs), dated March 2025, lacked documentation of physician's orders for preventive skin care. The clinical record lacked documentation that emollients (substances, often found in moisturizers, that soften and soothe the skin) or barrier creams had been used per the Wound NP recommendations on 3/18/25, or nursing interventions to include turning and repositioning, keeping the resident clean and dry, or off-loading had been initiated. On 3/28/25, a Weekly Wound Evaluation indicated the resident had an in-house acquired Stage 2 wound on his right buttock that measured 5.0 centimeters (cm) by (x) 3.0 cm x 0.1 cm. Nursing progress notes, dated 3/28/25, lacked documentation a stage 2 pressure wound had been identified on Resident B's coccyx, the root cause of the wound, the physician or family had been notified, or nursing interventions had been initiated. A physician order, on 3/30/25, indicated to cleanse a right buttock/coccyx wound with wound cleanser, and pat dry, apply collagen particles (a type of wound dressing to promote healing) to the wound bed and cover with silicone super absorbent foam, and change the dressing daily and as needed. The order was discontinued on 4/1/25. A wound assessment, on 4/1/25, indicated the resident was seen for a new DTI on the coccyx, that measured 9.0 cm x 5.5 cm x 0.1 cm. Exposed tissues included: subcutaneous, dermis, and dark maroon/purple discoloration noted in the wound bed. New recommendations included a low air loss (LAL) mattress, strict incontinence management, and offloading in bed. All preventative measures were discussed with the staff. A physician order, on 4/2/25, indicated to cleanse the right buttock/coccyx wound with Dakin's solution (a care product containing sodium hypochlorite - a form of household bleach), and pat dry, apply Medihoney (medical grade honey with antibacterial actions, promoting a moist environment, and aides in debridement -removal of dead skin) to the wound bed, and cover with silicone super absorbent foam. Staff were to change the dressing daily and as needed. The order was discontinued 4/16/25. A wound assessment, on 4/9/25, indicated the resident was seen for an unstageable (where the base of the wound cannot be seen due to slough or eschar) coccyx wound that measured 10.0 cm x 5.5 cm x 2.0 cm. A surgical debridement was performed to remove necrotic tissue and keep the wound in an active state of healing. A grievance, dated 4/10/25, indicated Resident B's family member was concerned about a large wound on the resident's coccyx. A wound assessment, on 4/15/25, indicated the resident was seen for an unstageable coccyx wound, that measured 9.0 cm x 5.0 cm x 2.0 cm. Exposed tissues included: subcutaneous, dermis, and adipose. A surgical debridement was performed to keep the wound in an active state of healing. A physician order, on 4/17/25, indicated to apply a nickel thick amount of Santyl External Ointment (a debriding agent) topically to the coccyx wound base every day for wound care, bolster the wound with lightly packed normal saline moistened gauze, and cover with bordered foam dressing. Staff were to change the dressing daily and as needed. A care plan for Resident B, dated 4/17/25, indicated his skin integrity was impaired related to an unstageable pressure ulcer to the coccyx. Interventions included, notify the physician and family of change in condition, observe for signs and symptoms of increase in size of the area, observe vital signs as indicated, pressure reducing mattress on the bed, and treatment as ordered. An update to the care plan, dated 4/23/25, indicated the goal was for the resident's wound to resolve without complications. Interventions included administering nutritional supplements for wound healing as ordered. A wound assessment, on 4/22/25, indicated the resident was seen for a coccyx wound that was worsening, and measured 7.5 cm x 5.0 cm x 3.5 cm. There was undermining from 12 o'clock to 3 o'clock measuring 2.0 cm. Exposed tissues included: subcutaneous, dermis, adipose, bone, and black discoloration noted in the wound bed. The resident was experiencing an increase in pain, and wound cultures were obtained at bedside. A surgical debridement was performed to keep the wound in an active state of healing. A physician order, on 4/23/25, indicated to cleanse a coccyx wound with Dakin's 0.125% solution, apply skin prep on the surrounding tissue, apply a nickel thick amount of Santyl with Dakin's moistened gauze packed into the wound, and cover with boarder foam dressing. Staff were to change the dressing daily and as needed. A progress note, dated 4/24/25 at 3:51 p.m., indicated a Registered Nurse (RN) from an infectious disease doctor's office had called and informed the facility the infectious disease doctor wanted Resident B was sent immediately to a local medical center emergency room (ER) via ambulance. A progress note, dated 5/2/25 at 3:44 p.m., indicated facility staff had contacted Resident B's spouse for follow-up information regarding his recent trip to the hospital. The spouse indicated she was considering moving Resident B to another facility when he was discharged from the hospital. During an interview on 5/27/25 at 2:50 p.m., Wound NP 5 indicated she had been asked to assess Resident B after he had developed a stage II pressure ulcer on his coccyx and within a week deteriorated to a Deep Tissue Injury (a pressure-related injury to sub-cutaneous tissue under intact skin, as a result of prolonged compression of bony prominences on underlying soft tissue, particularly muscle). Wound NP 5 and a colleague saw the resident weekly where they measured and documented a description of the wound. The coccyx wound subsequently deteriorated to an unstageable pressure wound, which they surgically debrided to remove slough and help with wound healing on more than one visit. During Wound NP 5's fourth visit she observed the coccyx wound to be worsening. She suggested the resident be seen by an infectious disease doctor associated with a local hospital. During an interview on 5/28/25 at 11:58 a.m., the Regional Nurse Consultant indicated Resident B had a standard pressure reducing mattress on his bed upon admission, that had been changed to a LAL mattress at the recommendation of Wound NP 5 on 4/1/25. The Regional Nurse Consultant indicated after reviewing Resident B's clinical record, she had no further information or documentation to provide regarding the prevention or treatment of Resident B's pressure wound on his coccyx. There was no documentation to indicate preventative measures were in place prior to the development of the pressure ulcer, if the wound was preventable or not, or that a personalized skin care plan was developed before the coccyx wound was identified. During an interview on 5/28/25 at 12:41 p.m., Licensed Practical Nurse (LPN) 6 indicated upon admission to the facility, and during his first assessment by Wound NP 5, Resident B had no skin breakdown. The resident was incontinent of bladder and bowel and was totally dependent on staff for his ADL needs, he relied on staff to check and change him as needed. A few weeks later, Qualified Medication Aide (QMA) 13 reported she had observed blood on Resident B's bottom after she had changed his brief. A LAL mattress was provided after the wound was identified. LPN 6 indicated the management team were responsible for creating and updating care plans. On 5/28/25 at 3:30 p.m., the Regional Nurse Consultant provided a policy titled, Guidelines For Prevention/Treatment Of Pressure Injuries, dated 10/9/23, and indicated the policy was the one currently being used in the facility. The policy indicated, .A Risk Assessment is considered the starting point for prevention of pressure injury .It is important to note that an [at risk] resident can develop a pressure injury within hours of the onset of pressure. For this reason the [at risk] resident must be identified, and have specific interventions put promptly in place and care planned in an effort to prevent formation of a pressure injury .If upon any assessment an actual pressure ulcer/pressure injury is found immediate steps will be taken to ensure that a treatment is in place as well as any appropriate interventions related to area[s]. These will be added to the resident's care plan .Protecting and monitoring the condition of the resident's skin is important for preventing pressure sores and for identifying Stage 1 sores early so they can be treated before they worsen .Skin must be cleaned promptly after every episode of incontinence pH balanced skin cleaners should be used. Moisturizers are recommended as well This citation relates to Complaint IN00459052. 3.1-40(a)(1) 3.1-40(a)(2)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure fall prevention interventions were individualized and implemented, and fall follow-up assessments and interventions we...

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Based on observation, interview, and record review, the facility failed to ensure fall prevention interventions were individualized and implemented, and fall follow-up assessments and interventions were completed for 1 of 3 residents reviewed for falls (Residents B). Findings include, A confidential concern during the survey indicated Resident B had fallen out of bed while an aide was providing care on an unknown date, and there were questions concerning whether the staff member had been qualified to provide care. Resident B's clinical record was reviewed on 5/27/25 at 2:15 p.m. The diagnoses included, nontraumatic intracerebral hemorrhage (stroke), aphasia (difficulty in communicating and understanding verbal and written language), dysphagia (difficulty swallowing), and pressure ulcer. An admission physician's note, dated 3/17/25, indicated Resident B had been hospitalized with right sided weakness and aphasia following a large left-sided intercranial hemorrhage. The resident was unsteady on his feet, and staff were to utilize fall precautions per facility policy. A Fall Risk Review, dated 3/17/25, indicated Resident B was at high risk for falls. A progress note, dated 4/10/25 at 8:05 a.m., indicated Resident B had rolled out of bed during check and change. The incident was witnessed by CNA 11 and a nurse, and there were no injuries. An electronic physician notification, dated 4/10/25 at 8:51 a.m., indiated Resident B had a fall. Per the nurse, the resident was rolled off the bed by an aide around 5:30 a.m. The nurse reported the resident was non-verbal, at his prior level of alertness, and had expressed pain, although the resident was not able to express where the pain was located. Review of a grievance on 4/10/25 indicated, Resident B's family member was upset he had fallen out of bed, and wanted to know why a new staff member was working with the resident. The admission and state-optional MDSs (Minimum Data Set) assessments, completed on 3/24/25, assessed Resident B as having no speech, rarely/never made himself, usually understood others, and had no fall history in the past 6 months. The resident required extensive physical assistance from two plus people for bed mobility, transfers, toilet use, and mobility devices included a wheelchair. A care plan, dated 3/25/25, indicated Resident B had the potential for falls related to new surroundings and his goal was to have no falls. Interventions included call light in reach, encourage the resident to ask for assist with transfer or ambulation as needed, and keep paths free of clutter. Resident B's clinical record lacked documentation that fall follow up was completed to include 72 hours of assessments with vital signs, a Post Fall Review assessment, or updates to the care plan. During an interview on 5/28/25 at 12:08 p.m., the Director of Nursing (DON) indicated, on 4/10/25, Resident B was being turned onto his side during care, and he rolled off the bed. The Certified Nursing Aide (CNA) was a newly hired aide, and she had been caring for the resident by herself. In her opinion, the fall was potentially the result of a low air loss mattress (LAL) that was on the bed. Before the fall, the care plan lacked resident specific interventions and was not updated after the fall. The DON indicated that MDS Nurse 10 was responsible for the development of care plans. During an interview on 5/28/25 at 12:39 p.m., Licensed Practical Nurse (LPN) 6 indicated Resident B had required total care per staff for his ADL (activities of daily living) care to include turning and repositioning every 2 hours. On 4/10/25, LPN 6 had been instructed during shift report to document fall follow up for Resident B after he had fallen out of bed. LPN 6 indicated CNA 11 had been providing care and changing Resident B's brief by herself when the resident fell out of bed. LPN 6 indicated the management team, to include the DON, were responsible for creating and updating care plans. On 5/28/25 at 3:30 p.m., the Regional Nurse Consultant provided a Guidelines For Incidents/Accidents/Falls policy, dated 6/30/23, and indicated the policy was the one currently being used in the facility. The policy indicated, .9. Documentation of the physical and mental status of the resident[s] involved will be completed each shift [every 8 hours minimally] over at least the next 72 hours or until the resident[s] condition improves .11. All falls will have a site investigation by appropriate staff in an effort to determine the [root cause] of the fall. This will help provide information to enable staff to roll out interventions to prevent another similar occurrence. Note: Each fall needs a new care plan interventions rolled out .Residents are assessed for FALL RISK upon admission, re-admission, quarterly and when there is a change of condition to include a fall .15. Based on the results of the incident/accident/fall, the resident's care plan will be addressed to ensure that any needed points of focus have measurable goals with appropriate interventions in place This citation relates to Complaint IN00459052. 3.1-45(a)(2)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation and interview, the facility failed to ensure medication and biologicals were stored according to facility policy for 1 of 1 treatment carts observed for medication and biological ...

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Based on observation and interview, the facility failed to ensure medication and biologicals were stored according to facility policy for 1 of 1 treatment carts observed for medication and biological storage. Findings include: During a random observation on 5/28/25 at 12:31 p.m., an unlocked treatment cart containing tubes and bottles of biological (medications used to treat skin conditions and wounds) was positioned near the nurse's station, outside the main dining room, and near the entry to the 100 hallway. The top drawer of the treatment cart was opened exposing insulin and blood glucose testing supplies to include a box of exposed lancets (small disposable needles), bottles of blood glucose strips, packaged dressings, and alcohol pads. There was a plastic medication cup with unidentified pills and capsules sitting unsecured on top of the treatment cart. There were 8 residents observed sitting in the main dining room within view of the treatment cart, and Resident H was standing beside the treatment cart. Licensed Practical Nurse (LPN) 7 was observed sitting down inside the nurse's station approximately 12 feet away and out of sight of the treatment cart. A visitor stood near the unsecured treatment cart talking to Resident H for over 2 minutes, before the nurse was observed walking out of the nurse's station towards the treatment cart. When LPN 7 observed the treatment cart with the top drawer opened, she quickly grabbed the cart, shut the drawer and locked the cart, and stored it inside the nurse's station. On 5/28/25 at 12:35 p.m., LPN 7 indicated she should not have left the treatment cart unlocked but got caught up with another resident and had forgotten about it. On 5/28/25 at 3:30 p.m., the Regional Nurse Consultant provided a Medication Storage In The Facility policy, dated March 2023, and indicated the policy was the one currently being used in the facility. The policy indicated, .3. Medication rooms, carts, and medication supplies are locked or attended by person with authorized access: a. Licensed Nurse .7. External medications including ointments for skin irritations and medication for application to wounds should be kept in a treatment cart, or in a separate drawer in the medication cart which is labeled as such 3.1-25(m)
Sept 2024 14 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

Based on observation, interview, and record review, the facility failed to prevent the potential for accidents when transportation staff were not trained on new bus equipment and failed to install a s...

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Based on observation, interview, and record review, the facility failed to prevent the potential for accidents when transportation staff were not trained on new bus equipment and failed to install a safety lap belt, which resulted in actual harm when a resident slid out from his wheelchair on the bus and sustained a L1 vertebra fracture with a 20% height loss for 1 of 2 residents reviewed for falls (Resident 11). The deficient practice was corrected by 1/18/24 prior to the start of the survey and was therefore Past Noncompliance. Findings include: On 9/24/24 at 11:18 a.m., Resident 11's medical record was reviewed. He had diagnoses which included, but were not limited to, history of a stroke, weakness/paralysis of his left side, vascular dementia, muscle wasting and atrophy, chronic pain syndrome and wedge compression fracture of the L1 vertebra. An Interdisciplinary team (IDT) progress note, dated 1/18/24 at 12:22 p.m., indicated, Resident 11 had been in transit on the facility bus to a dental appointment when he slid out of his wheelchair and landed on his butt, on the floor of the bus. At the time of his fall, he complained of pain in his left shoulder/elbow and stated he hit his head on the wheelchair. Resident 11 was assisted back into his wheelchair on the bus and returned to the facility.Upon investigation, it was noted that he was not properly secured into the bus prior to leaving facility A nursing progress note, dated 1/22/24 at 3:28 p.m., indicated, .He complains that pain is worse in left knee since his fall on 1/19/24. X-rays were ordered of left elbow and left knee last week. Staff have no other complaints for him today. Assessment: He has a history of left sided hemiplegia and hemiparesis along with osteoarthritis resulting in chronic pain. He takes Percocet, acetaminophen, and Lyrica for pain relief. Recent x-ray of left elbow was negative for acute injury but did show osteoarthritis. A x-ray of right knee was completed with no acute injury noted. Reordered left knee x-ray today STAT A nursing progress note, dated 1/23/24 at 8:39 a.m., indicated Resident 11's left knee x-ray results were reviewed with no acute findings. A nursing progress not, dated 2/5/24 at 2:40 p.m., indicated two coffee ground emesis noted after eating his meals. He was assessed by the ADON and an order was given to send out to hospital for evaluation and treatment. Resident 11's corresponding Hospital Record, dated 2/5/24 at 9:42 p.m., indicated, (through a translator) .patient reports that he had acute onset of nausea that started this morning and has worsened throughout the day. Is unable to eat anything due to the nausea but is willing to try taking some water. He vomited 3 times and denies blood. However, called facility in nurse related that there was concerns of coffee-ground emesis which prompted them to call EMS . per nurse that was contacted over night she reports that he was in his usual state of health prior to today. Also notes that he had a fall out of his wheelchair while on a bus to a doctor's appointment on January 19th Incidentally CT abdomen and pelvis also revealed acute to subacute compression fracture of L1 with visible lucent fracture lines and mild height loss as well as chronic rib fractures. admitted for further medical management On 9/26/24 at 11:07 a.m., the Director of Nursing (DON) provided a copy of the investigation which included but was not limited to the following: The DON's written statement, dated 1/18/24, indicated, .writer was notified upon bus return that Resident had fallen out of wheelchair during transport. Writer went out to the bus, assessed resident and ensured resident was alright. ADON [Assistant Director of Nursing] took resident into facility. Upon inspection, it was noted that resident had not been properly secured/buckled in. Writer reeducated Administrator [ADM], Bus Driver and Maintenance Director on proper securement of residents prior to transporting residents. New skill validations created that are specific to our bus and verified with all drivers by DON. All drivers to have second person (whom is verified to check off on them) verify the resident is properly secured prior to leaving the facility. Both maintenance and bus driver were educated that next time to have ADON or DON ride along and assess resident if another fall is to happen on the bus during transport The Bus Driver's witness statement, dated 1/18/24, indicated, .I was driving [Resident 11] to . an appointment. I was stopped at the stop light when resident yelled out. I looked back and saw him sitting on the floor. I then immediately put on the brake, assisted him back to the wheelchair and called my supervisor at 11:37 a.m. I then moved the vehicle to a parking lot adjacent to where I was at the light and waited on my supervisor to arrive. My supervisor arrived, spoke with resident and told me to bring resident back to facility. Once back at the facility I was met by DON, ADON, and Administrator The Maintenance Director 's witness statement dated 1/18/24 indicated, .At 11:37 a.m., I received a phone call from [Bus Driver] requesting me to get to his location because a resident had fallen on the bus. I arrived to [Bus Driver] at approximately 11:40 a.m., and got on to the bus and asked resident if he was alright. He stated his head hurt. I then directed [Bus Driver] to get resident back to facility. I returned to facility and notified DON, ADON and ADM On 9/26/24 at 11:55 a.m., the Bus Driver and Maintenance Directors employee files were reviewed. The Bus Driver's file lacked documentation of job-specific orientation and/or training/education for transportation via facility bus. During an interview on 9/26/24 at 9:56 a.m., Regional Consultant (RC) 8 indicated, job-specific and/or training for the facility bus and transportation safety was not found in the employee files. The new facility bus was delivered on 1/3/24 by a dealership associate who reviewed basic functions with the Administrator and RC 8 at the time of delivery. On 9/26/24 at 10:42 a.m., the facility bus was observed with RC 8, the DON, ADON, Maintenance Director (MD) and current facility bus driver present. The DON indicated, after Resident 11's she was called to the bus where she and the ADON assessed him. The ADON assisted the Resident back inside while the DON investigated how he slid out of the wheelchair. The DON indicated, the lap-belt was found still in its original packaging, inside a covered storage bin located behind the last seat of the bus. The DON indicated the cross-belt was used to secure the resident but had been buckled into the adjacent seat's clip, across the aisle which was incorrect. During an interview on 9/26/24 at 11:00 a.m., the DON indicated she pulled the buses safety card and created a full and detailed skills validation and training checklist which she had the bus driver, MD and Administrator complete on 1/18/24. On 9/26/24 at 12:55 p.m., the DON provided a copy of current, but undated facility policy, which had been signed by the Bus Driver and MD as documentation of education on the use of seat belts. The policy was titled, Use of Seat Belts, and indicated, .transport driver and passengers must wear safety seat belts at all times during transport . place seatbelt around resident's lap area and lock The deficient practice was corrected by 1/18/24 prior to the start of the survey and was therefore Past Noncompliance. The facility implemented a systemic plan that included staff education, skills validation and ongoing monitoring was put in place. 3.1-45(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure dignity for a female resident with long facial hair for 1 of 1 resident reviewed for dignity (Resident 33). Findings i...

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Based on observation, interview, and record review the facility failed to ensure dignity for a female resident with long facial hair for 1 of 1 resident reviewed for dignity (Resident 33). Findings include: During an interview, on 9/23/24 at 11:10 a.m., Resident 33 indicated she did not like the long hair on her face and would prefer to be shaved. She indicated she was unable to do it alone and needed assistance with this task. The hair on her face was observed to be long. During an interview, on 9/24/24 at 11:42 a.m., Resident 33 indicated she talked with the facility staff yesterday about wanting to have the facial hair removed, but nothing had happened yet. Her long facial hair was still intact. On 9/24/24 at 1:47 p.m., Resident 33's record was reviewed. Her diagnoses included, but were not limited to, supraventricular tachycardia (irregularly fast or erratic heartbeat), chronic respiratory failure (long-term condition that occurs when the body's respiratory system can't effective function), and age-related debility (physiological decline). A care plan, dated 11/6/23, indicated Resident 33 had a self-care deficit with impaired dressing and grooming. An intervention was to recognize she may have fluctuations in her normal day to day Activities of Daily Living (ADL) assistance and staff support needs due to my chronic disease process and /or any acute exacerbations. A care plan, dated 11/6/23, indicated Resident 33 had late loss ADLs and required staff assist with ADL's. On 9/24/24 at 2:58 p.m., Resident 33 was observed in her power wheelchair, in the main lobby of the facility, talking with a friend. The issue with her facial hair was not resolved and was still present on her face. A progress note, dated 9/24/24 at 3:05 p.m., indicated the DON spoke with Resident 33 about wanting to be up by 9:30 a.m. for the Resident Council meeting. She was asked at this time if she wanted assistance with shaving. Resident 33 indicated she was waiting for a certain staff member to help her. During an interview, on 9/25/24 at 10:54 a.m. Resident 33 indicated unidentified staff members had been to her room yesterday (9/24/24), and the day before (9/23/24), to ask if she wanted her facial hair removed. She told them yes, but no one had come back to do it. She indicated she was hesitant about doing it herself because she nicked her face once. Her facial hair was observed to be long. During an interview, on 9/25/24 at 11:26 a.m., the Director of Nursing (DON) indicated she just found out Resident 33 preferred only a certain staff member to shave her face. She indicated she created a new care plan of the same. A new care plan, dated 9/25/24, indicated Resident 33 had indicated she preferred to have her facial hair shaved only by specific staff of her choice. An intervention was to reassess as needed for changed in her daily preferences. During an interview, on 9/26/24 at 10:31 a.m., the DON indicated Resident 33's face had been shaved. The person she preferred for facial grooming was Qualified Medication Assistant (QMA) 16. On 9/26/24 at 1:30 p.m., QMA 16's actual schedule was reviewed. She worked the evening shift from 3:00 p.m. to 11:00 p.m. on 9/23/24 to 9/25/24. A current policy titled, Guidelines for Observing and Implementing - Resident Rights, dated 7/12/23, was provided by Regional Consultant 9. A review of the policy indicated, .Each resident has the right to be treated with dignity and respect .The preference and goals of the resident should be honored 3.1-3(a) 3.1-3(t)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to add comprehensive care plans for 2 of 2 residents reviewed for comprehensive care plans (Residents 47 and 12). Findings include: 1. On 9/25...

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Based on record review and interview, the facility failed to add comprehensive care plans for 2 of 2 residents reviewed for comprehensive care plans (Residents 47 and 12). Findings include: 1. On 9/25/24 at 11:13 a.m., a record review was completed for Resident 47. He had the following diagnoses which included but were not limited to end stage renal disease (ESRD), dementia, hypertension (HTN), and age-related physical debility. His medical record lacked a care plan addressing his nutritional needs related to ESRD with dialysis (a treatment that removes waste and extra fluid from the blood when the kidneys are unable to do so). A care plan, dated 4/10/24, was provided by the Director of Nursing (DON) on 9/25/24 at 1:48 p.m. It indicated Resident 47 was at risk for potential complications related to dialysis, ESRD. 2. On 9/25/24 at 10:58 a.m., a record review was completed for Resident 12. She had the following diagnoses which included but were not limited to dementia, chronic kidney disease, major depressive disorder, and anxiety. She was ordered to take melatonin 3 milligrams (mg) 1 tablet by mouth one time daily with 1mg tablet to total 4 mg at bedtime (HS) for difficulty sleeping. Her difficulty sleeping and use of melatonin was not addressed on the care plan. A policy titled; Baseline Care Plan Assessment/Comprehensive Care Plans was provided by the Regional Nurse Consultant (RCS) on 9/26/24 at 9:52 a.m. It indicated, .The comprehensive care plan will be finalized within 7 days of completion of the full comprehensive minimum data set (MDS) assessments and corresponding care assessment areas (CAAs) .The comprehensive care plan will include discharge planning as related . Act .). During an interview with the DON and RCS on 9/26/24 at 11:09 a.m., they indicated the care plans were added for Residents 12 and 47. 3.1-25(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on record reviews and interviews, the facility failed to update care plans with changes in resident care for 2 of 3 residents reviewed for care plan revision (Resident 25 and 12). Findings inclu...

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Based on record reviews and interviews, the facility failed to update care plans with changes in resident care for 2 of 3 residents reviewed for care plan revision (Resident 25 and 12). Findings include: 1. On 9/25/24 at 10:45 a.m., a record review was completed for Resident 25. She had the following diagnoses which included but not limited to depressive disorder, generalized anxiety disorder, and a history of opioid abuse. She had a care plan to address the use of medications to treat behaviors, Buspar (an antianxiety), trazodone (an antidepressant), duloxetine (an antidepressant), and mirtazapine (an antidepressant). The care plan failed to address Resident 25 refused to have gradual dose reductions (GDR) per her preference. 2. On 9/25/24 at 10:58 a.m., a record review was completed for Resident 12. She had the following diagnoses which included dementia, major depressive disorder, and insomnia. She had a care plan that indicated, at risk for decline in mood related to diagnosis of major depression single episode diagnosis and she is on an antidepressant. Her medication regimen did not include an antidepressant. During an interview with the Director of Nursing (DON) and Regional Nurse Consultant (RCS) on 9/26/24 at 11:09 a.m., the DON indicated she would add a refusal care plan and update the care plans. A policy titled; Baseline Care Plan Assessment/Comprehensive Care Plans was provided by the RCS on 9/26/24 at 9:52 a.m. It indicated, .The comprehensive care plans will be reviewed and updated every quarter at a minimum. The facility may need to review the care plans more often based on changes in the resident's condition and/or newly developed health/psycho-social issues . 3.1-25(c)(1)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure a resident (Resident 11) who experienced a fall was not moved until after a medical assessment was completed to preven...

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Based on observation, interview, and record review, the facility failed to ensure a resident (Resident 11) who experienced a fall was not moved until after a medical assessment was completed to prevent the potential for worsening any known or unknown injuries for 1of 1 of residents reviewed for accidents. Findings include: On 9/24/24 at 11:18 a.m., Resident 11's medical record was reviewed. He was a long-term care resident with diagnoses which included, but were not limited to, history of a stroke, weakness/paralysis of his left side, vascular dementia, muscle wasting and atrophy, chronic pain syndrome and wedge compression fracture of the L1 vertebra. An Interdisciplinary team (IDT) progress note, dated 1/18/24 at 12:22 p.m., indicated Resident 11 had been in transit on the facility bus to a dental appointment when he slid out of his wheelchair and landed on his butt, on the floor of the bus. At the time of his fall, he complained of pain in his left shoulder/elbow and stated he hit his head on the wheelchair. Resident 11 was assisted back into his wheelchair on the bus and returned to the facility.Upon investigation, it was noted that he was not properly secured into the bus prior to leaving facility Resident 11 received neurological checks upon his return and were within normal limits. A nursing progress note, dated 2/5/24 at 2:40 p.m., indicated two coffee ground emesis noted after eating his meals. He was assessed by the ADON and an order was given to send out to hospital for evaluation and treatment. Resident 11's corresponding Hospital Record, dated 2/5/24 at 9:42 p.m., indicated, (through a Polish translator) .patient reports that he had acute onset of nausea that started this morning and has worsened throughout the day. Is unable to eat anything due to the nausea but is willing to try taking some water. He vomited 3 times and denies blood. However, called facility in nurse related that there was concerns of coffee-ground emesis which prompted them to call EMS . per nurse that was contacted over night she reports that he was in his usual state of health prior to today. Also notes that he had a fall out of his wheelchair while on a bus to a doctor's appointment on January 19th Incidentally CT abdomen and pelvis also revealed acute to subacute compression fracture of L1 with visible lucent fracture lines and mild height loss as well as chronic rib fractures. admitted for further medical management On 9/26/24 at 11:07 a.m., the Director of Nursing (DON) provided a copy of the investigation which included but was not limited to the following: The DON's written statement dated 1/18/24 indicated, .writer was notified upon bus return that Resident had fallen out of wheelchair during transport. Writer went out to the bus, assessed resident and ensured resident was alright. ADON [Assistant Director of Nursing] took resident into facility. Upon inspection, it was noted that resident had not been properly secured/buckled in. Writer reeducated Administrator [ADM], Bus Driver and Maintenance Director on proper securement of residents prior to transporting residents. New skill validations created that are specific to our bus and verified with all drivers by DON. All drivers to have second person (whom is verified to check off on them) verify the resident is properly secured prior to leaving the facility. Both maintenance and bus driver were educated that next time to have ADON or DON ride along and assess resident if another fall is to happen on the bus during transport The Bus Driver's witness statement dated 1/18/24 indicated, .I was driving [Resident 11] to . an appointment. I was stopped at the stop light when resident yelled out. I looked back and saw him sitting on the floor. I then immediately put on the break, assisted him back to the wheelchair and called my supervisor at 11:37 a.m. I then moved the vehicle to a parking lot adjacent to where I was at the light and waited on my supervisor to arrive. My supervisor arrived, spoke with resident and told me to bring resident back to facility. Once back at the facility I was met by DON, ADON and Administrator The Maintenance Director's witness statement dated 1/18/24 indicated, .At 11:37 a.m., I received a phone call from [Bus Driver] requesting me to get to his location because a resident had fallen on the bus. I arrived to [Bus Driver] at approximately 11:40 a.m., and got on to the bus and asked resident if he was alright. He stated his head hurt. I then directed [Bus Driver] to get resident back to facility. I returned to facility and notified DON, ADON and ADM During an interview on 9/26/24 at 10:05 a.m., the Maintenance Director indicated, he received a call from the Bus Driver and was told that Resident 11 had fallen out of his wheelchair. The Maintenance Director immediately left the facility to meet the Bus Driver. When the Maintenance Director got to the bus, (which was less than a mile away from the facility at the time of the accident) he found Resident 11 on the floor of the bus. The Maintenance Director indicated, he and the Bus Driver picked Resident 11 up, under the arms, and assisted him back into the wheelchair. The Maintenance Director indicated he did not remember if the resident complained of pain or not, but they immediately brought him back to the facility. On 9/26/24 at 10:42 a.m., the facility bus was observed with RC 8, the DON, ADON, Maintenance Director and current facility bus driver present. The DON indicated, and demonstrated how she was told Resident 11 landed on his bottom. He slid from the chair and was fully seated on his bottom on the floor of the bus with his back against the wheelchair. During an interview on 9/26/24 at 11:00 a.m., the DON indicated, the Bus Driver and Maintenance Director should not have moved Resident 11 until after he had been assessed by a medical professional because it could cause or worsen any known or unknown injuries he may have sustained. The Bus Driver and Maintenance Director should have called the DON before moving the resident to determine if 911 should be called, or if she and/or the ADON should go and meet the bus and sit with the Resident upon his return. On 9/26/24 at 12:55 p.m., the DON provided a copy of current facility policy titled, Guidelines for Incident/Accidents/Falls, dated 6/30/23. The policy indicated, .It is the policy of the facility to ensure that any incident/accident to include falls is reported immediately to the nurse or appropriate person designated to be in charge. After the resident has had immediate attention and their safety is established, a report will be entered . if a resident is involved in an incident/accident an immediate assessment of the resident will be completed by a nurse. First aid will be provided as necessary. Note: Whether or not the resident can be moved or repositioned will be determined by the assessing nurse 3.1-37(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure a resident, (Resident 35) received treatments and services to prevent the worsening of contracture in her hand and wri...

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Based on observation, interview, and record review, the facility failed to ensure a resident, (Resident 35) received treatments and services to prevent the worsening of contracture in her hand and wrist for 1 of 1 residents reviewed for range of motion. Findings include: On 9/23/24 at11:32 a.m., Resident 35 was initially observed. The fingers of her right hand were contracted into a fist, and her wrist was contracted upward at a slight angle. There was no splint or palm protector observed in her room at that time. On 9/24/24 at 9:36 a.m., Resident 35 was observed. She did not have a palm protector in place. On 9/24/24 at 2:03 p.m., Resident 35 was observed. She did not have a palm protector in place. On 9/24/24 at 2:10 p.m., Resident 35's medical record was reviewed. She was a long-term care resident who resided on the secured memory care unit and had diagnoses which included, but were not limited to, dementia, muscle weakness, and contracture of her left hand. An Occupational Therapy (OT) referral summary, dated 5/9/24, indicated, Resident 35 had been referred for therapy services due to increased contractures in both hands with exacerbation of/and decrease in range of motion, decrease in skin integrity and joint instability. On 7/16/24 Resident 35 met her therapy goals and was discharged with the following summary, .discussed discharge with Interdisciplinary team and patient. Recommendations: continued assistance with hand hygiene. Passive Range of Motion [PROM], and palm protector wear time to prevent skin breakdown and increase joint mobility . Resident 35's record lacked documentation of PROM services. Resident 35's record lacked documentation of order to wear a palm protector. Resident 35's comprehensive care plan lacked documentation/revision to receive PROM or wear a palm protector to help prevent the worsening of her contractures. On 9/25/24 at 2:53 p.m., Resident 35 was observed with the Director of Rehab (DOR) and an OT assistant. The DOR indicated, Resident 35 had completed therapy after meeting a goal of decreasing the degree of her contracture to 20 degrees. With the OT Assistant's help, the DOR measured the angle of Resident 35's contracture, and indicated it had increased by 3 degrees to 23 degrees. The DOR indicated, the increase was not enough to warrant a new referral to therapy, but she should have been receiving PROM to help prevent the contracture from worsening and she should wear her palm protector since her fingers contracted into her palms and could cause skin breakdown. During an interview on 9/26/24 at 11:40 a.m., The Director of Nursing (DON) indicated, there was no policy for Range of Motion treatments and services, but the DON would want nursing staff to follow therapy recommendations.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to obtain a resident's blood pressure and pulse prior to administering metoprolol (an antihypertensive medication) as ordered for 1 of 6 resid...

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Based on record review and interview, the facility failed to obtain a resident's blood pressure and pulse prior to administering metoprolol (an antihypertensive medication) as ordered for 1 of 6 residents reviewed for medications(Resident 14). Findings include: On 9/24/24 at 2:19 p.m., a record review was completed for Resident 14. She had the following diagnoses which included but were not limited to hypertension (HTN). She was prescribed a medication, metoprolol (a medication used to treat hypertension). The order was to take 25 milligrams (mg), give 1 tablet by mouth two times daily for HTN, hold for systolic blood pressure less than 100 or pulse less than 60. The medication administration record (MAR) for August 2024 and September 2024 were reviewed and they lacked documentation of a blood pressure and pulse prior to administering the medication, metoprolol. Resident 14 had a care plan that indicated she had HTN dated 7/12/24. The goal, dated 10/30/24, indicated her blood pressure would remain stable through the next review. An intervention, dated 11/7/22, indicated to administer the medication as ordered and to monitor her blood pressure per Medical Doctor (MD) order or facility policy. During an interview with the Director of Nursing (DON) and Regional Nurse Consultant (RCS) on 9/26/24 at 11:09 a.m., the DON indicated she completed an audit on residents with metoprolol orders and added the parameters to each order as needed. A policy titled, Drug Administration-General Guidelines, was provided by the RCS on 9/26/24 at 10:24 a.m. It indicated, .When a medication administration is dependent upon vital sign measures, this monitoring should be performed before the administration of the prescribed medication. The vital signs are recorded per facility policy . 3.1-48(a)(1) 3.1-48(a)(2) 3.1-48(a)(3) 3.1-48(a)(4) 3.1-48(a)(5) 3.1-48(a)(6)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

2. On 9/25/24 at 9:53 a.m., a record review was completed for Resident 9. She had the following diagnoses which included but were not limited to schizoaffective disorder, bipolar type, delusional diso...

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2. On 9/25/24 at 9:53 a.m., a record review was completed for Resident 9. She had the following diagnoses which included but were not limited to schizoaffective disorder, bipolar type, delusional disorder, major depressive disorder, and adult failure to thrive. She was prescribed sertraline (an antidepressant) 25 mg daily, clonazepam 0.5 mg every Wednesday for anxiety (anxiolytic), and Geodon (an antipsychotic) 40 mg at bedtime. Several recommendations were made by the Pharmacist to attempt a reduction (gradual dose reduction (GDR) in these medications but the request was declined indicating resident remained symptomatic and a reduction in dose was likely to induce behaviors that would cause danger to the patient and or to others. Resident 9's medical record lacked any documentation of the monitoring of behaviors on a daily basis. Resident 9's record lacked documentation of behaviors. She had a care plan dated 6/3/20 that indicated she has bipolar disorder, current episode depressed severe with psychotic features as well as major depressive disorder. She sometimes gets sad and maybe once in a while tearful and indicated she does not know why. She becomes hostile when she misses Electroconvulsive therapy (ECT) (is a medical treatment that can be used to treat depression when other treatments have been unsuccessful). The goal dated 6/3/20 indicated she would report no problems with her mood through the next review. Another care plan dated 6/3/20 indicated she had a diagnosis of schizophrenia, paranoia and delusional disorder. The goal dated 6/3/20 indicated she would be observed for signs and symptoms of schizophrenia and delusions through the next review. The care plans lacked non-pharmacological interventions to address any of the care plans behaviors identified. On 9/26/24 at 11:09 a.m., during an interview with the Director of Nursing (DON) and Regional Nurse Consultant (RCS) they indicated they were going on their third psychiatric provider. They had a new one starting for the facility. The DON indicated they need detailed reasons why they were not doing a GDR. They added behavior monitoring to the resident's medical record. A policy titled; Guidelines for Psychotropic Medication, was provided by the DON on 9/26/24 at 12:58 p.m. It indicated, .Based upon individual assessment, determine non-pharmacological interventions that can be implemented prior to the use of psychotropic medications. Identify non-pharmacological interventions that can be utilized to use the lowest possible dose and to work in conjunction with the goal of reduction and/or discontinuation. Documentation will reflect attempts to implement care planned, non-pharmacological interventions/approaches and ongoing effectiveness of these interventions .Ongoing documentation must include the root cause analysis of behavioral indicators or symptoms, monitoring for efficacy/effectiveness and adverse consequences . Identified target behaviors for each resident will be monitored each shift along with individualized interventions as well as supporting documentation in the medical record . The goals of psychotropic medication and non-pharamcological approaches/interventions will be addressed in the resident's care plan . 3.1-48(b) Based on interview and record review, the facility failed to ensure a pharmacy recommendations to reduce an psychotropic medications were declined with adequate documentation of symptoms for 2 of 5 residents reviewed for unnecessary medications (Residents 34 and 9). Findings include: 1. On 9/24/24 at 1:20 p.m., Resident 34's medical record was reviewed. She was a long-term care resident who resided on the secured memory care with diagnoses which included, but were not limited to, dementia, schizoaffective disorder, bipolar type and anxiety. A pharmacy recommendation, dated 1/3/24, indicated Resident 34 was scheduled for a trail reduction of an antianxiety medication. The doctor declined the recommendation and indicated Resident 34 was symptomatic. Resident 34's December 2023 and January 2024 behavior monitoring was reviewed. There were not documented days of symptoms. Resident 34's nursing progress notes lacked documentation of symptoms. Resident 34's record lacked documentation of symptoms. During an interview on 9/26/24 at 11:40 a.m., the Director of Nursing (DON) indicated that Resident 34 had a medication adjustment in October when her Sertraline (an anti-depressant which is also used to treat anxiety) had been increased. There were no symptoms of increased or worsening anxiety and the recommendation should have been accepted or a different reason for declining the recommendation should have been offered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0776 (Tag F0776)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure an x-ray was completed for 1 of 1 resident reviewed for x-rays (Resident 33). Findings include: On 9/24/24 at 1:47 p....

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Based on observation, interview, and record review the facility failed to ensure an x-ray was completed for 1 of 1 resident reviewed for x-rays (Resident 33). Findings include: On 9/24/24 at 1:47 p.m., Resident 33's record was reviewed. Her diagnoses included, but were not limited to, supraventricular tachycardia (irregularly fast or erratic heartbeat), chronic respiratory failure (long-term condition that occurs when the body's respiratory system can't effective function), and age-related debility (physiological decline). A Nurse Practitioner (NP) progress note, dated 9/21/24 at 12:00 p.m., indicated Resident 33 complained of left (L) mid-foot pain. She believed it got tangled in the Hoyer lift pad. He ordered 3 view x-ray of her left foot to rule out acute injury, reduced mobility, and acetaminophen extra strength 500 mg. Staff to administer 2 capsules by mouth every 6 hours for pain. Resident 33 indicated the pain was 10 out of 10 when pressure was applied. At other times, the pain was 2-3. A further review of Resident 33's record showed no x-ray results for her left foot. During an interview, on 9/25/24 at 10:54 a.m., Resident 33 indicated her left foot was still sore and could not push herself up in bed. No one had x-rayed her left foot yet. She believed her left foot was hurt by pushing on the box on the Hoyer lift. During an interview, on 9/26/24 at 10:31 a.m., the Director of Nursing (DON) indicated Resident 33 received the left foot x-rays last night. A current policy titled, Guidelines for Observing and Implementing - Resident Rights, dated 7/12/23, was provided by Regional Consultant 9. A review of the policy indicated, .Resident are to have their well-being and self-esteem and self-worth enhanced during all care and services interactions .Care for each resident in a manner and environment that promotes the maintenance of/or enhances the resident's quality of life 3.1-49(g)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation and interview, the facility failed to properly sanitize a blood glucometer meter for 1 of 5 glucometer meter (Resident 103) stored on the treatment cart. Findings include: On 9/2...

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Based on observation and interview, the facility failed to properly sanitize a blood glucometer meter for 1 of 5 glucometer meter (Resident 103) stored on the treatment cart. Findings include: On 9/25/24 at 11:34 a.m., LPN 12 performed a blood sugar for Resident 103. The machine was on top of the cart before the procedure. LPN 12 indicated the machine was clean from the use before. She proceeded to complete the blood sugar for Resident 103 as ordered. Upon completion, she took a Sani-wipe and wiped the monitor and sat on a Kleenex for it to dry. When she was asked about how long the machine needs to sit to dry, she responded that it would sit for 5 minutes before she put the machine back into its box. A policy titled Policy and Procedure, Cleaning/Disinfecting/Maintaining Glucose Meters was provided by the Director of Nursing (DON) on 9/25/24 at 12:01 p.m. It indicated, .3. Open the towelette or package and remove one towelette, 4. Wipe the entire surface or the meter 3 times horizontally and 3 times vertically using one towelette to clean blood and other body fluids, 5. Dispose of the towelette, 6. Obtain a second towelette and wipe the entire surface of the meter 3 times horizontally and 3 times vertically to remove blood and blood borne pathogens. The meter must be maintained wet for 2 minutes with Super Sani cloth wipe. When utilizing any other type of sanitizing (bleach) wipe, the meter must be maintained wet per towelette manufacturer's recommendation. A 1/10 bleach solution requires a 10-minute contact time. When glucometers are being discontinued from isolation, the glucometer is to be discarded in biohazard . 3.1-18(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure the influenza vaccination was offered and the pneumonia and COVID-19 vaccinations were completed for a resident who requested them f...

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Based on interview and record review, the facility failed to ensure the influenza vaccination was offered and the pneumonia and COVID-19 vaccinations were completed for a resident who requested them for 1 of 5 residents reviewed for vaccinations (Resident 102). Findings include: On 9/26/24 at 11:15 a.m., Resident 102's record was reviewed. His diagnoses included, but were not limited to, diabetes mellitus (DM) (blood sugar disorder), chronic kidney disease (long-term kidney disease), and chronic hepatitis (long-term liver infection). His immunizations were reviewed in his electronic medical record. The areas for influenza, pneumonia, and COVID-19 immunizations were blank. On 9/25/24 at 1:41 p.m., Resident 102's influenza, pneumonia, and COVID-19 immunization records were requested from the Infection Preventionist (IP) /Assistant director of Nursing (ADON). On 9/25/24 at 2:56 p.m., Resident 102's influenza, pneumonia, and COVID-19 immunization records were requested from the IP/ADON. The DON provided Resident 102's signed consent to receive the pneumococcal vaccination and the COVID-19 vaccine, both dated 9/6/24. The pneumonia vaccination consent document was also signed by the IP/ADON. No document was provided for acceptance or declination of the influenza vaccine. During an interview, on 9/26/24 at 10:53 a.m., the DON indicated Resident 102 did not get his pneumonia vaccination according to his wishes, on admission because the pneumonia vaccination was not in yet. She preferred to do all the immunization, during a clinic, at the same time, for residents who wanted to them. A CDC (Center of Disease Control and Prevention) Vaccination Information sheet, titled, Influenza (Flu) Vaccine (Live, Intranasal): What You Need to Know, dated 8/6/21, was provided with the admission agreement. A review of the document indicated, .CDC recommends everyone 6 months and older get vaccinated every flu season A CDC Vaccination Information sheet, titled, Pneumococcal Polysaccharide Vaccination (PPSV23): What You Need to Know, dated 10/13/2019, was provided with the admission agreement. A review of the document indicated, .PPSV23 is recommended for all adults 65 years or older : A CDC Vaccination Information sheet, titled, Pneumococcal Conjugate Vaccine: What You Need to Know, dated 2/4/2022, was provided with the admission agreement. A review of the document indicated, .Adults 65 years of older .should received either: a single dose of PCV 15 followed by a dose of PPSV23, or a single dose of PCV20 A CDC Vaccination Information sheet, titled, Myths and Facts about Covid-19 Vaccines, dated 7/20/2022, was provided with the admission agreement. A review of the document indicated, .Getting a Covid-19 vaccination is a safer and more dependable way to build immunity to Covid-19 than getting sick with Covid-19 .causes a more predictable immune response that infection with the virus that causes Covid-19,,,, 3.1-13(a)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on interviews and record review, the facility failed to ensure Resident Council grievances were followed up on and reported back to the Resident Council for review and approval. This deficient p...

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Based on interviews and record review, the facility failed to ensure Resident Council grievances were followed up on and reported back to the Resident Council for review and approval. This deficient practice had the potential to effect 4 of 54 residents who attended the Resident Council meeting. Findings include: On 9/24/24 at 10:00 a.m., the Resident Council minutes were reviewed. A meeting was held on 2/22/24 with new and old business which indicated, Residents want to go out for outings like eating/shopping. There was no documentation of a response to the Resident Council's request. A meeting was held on 3/21/24 which indicated, old business was not discussed and they requested more outing again. Two separate grievances were hand written on behalf of two residents related to wanting to go on more outings and general nursing care concerns. There was no documentation of a response to the Resident Councils requests, and/or the individual grievances. The next meetings were held on 6/20/24, 7/18/24, and 8/15/24 which discussed general care concerns which included, but were not limited to items of call light response time, staff speaking different language and using earbuds or cell phones etc. There was no documentation of responses to the Resident Councils minutes. On 9/25/24 at 10:00 a.m., a Resident Council meeting was held with Residents 25, 33, 29, and 41. All four residents agreed and indicated, it seemed like with the Activity staff turn-over many of their concerns and grievances were not responded to in a timely manner and sometimes were not responded to at all. During an interview on 9/26/24 at 9:24 a.m., the Activity Director (AD) indicated Residents did complain since she had started that sometimes they did not receive responses. The AD indicated the process after Resident Council meetings should include the submission of response forms to the appropriate department heads so that at the next meeting, the residents could have a response and review it to determine if they accepted it or not. On 9/25/24 at 1:56 p.m., Regional Consultant (RC) 8 provided a copy of current facility policy titled, Resident Council Policy, revised 2/9/16. The policy indicated, .The role of the Resident Council is to improve the quality of life of the residents who reside in the facility and to take part in actions to maintain a positive living environment . Participation and involvement in the Resident Council gives the resident a sense of being in control which results in a positive impact on their physical and mental health. Some objectives of the council are as follows: improves communication between staff and residents . helps identify quality of life issues . It is vital to establish an atmosphere of trust and responsibility for concerns to be voiced. This encourages members to openly discuss issues that impact them and/or other residents . The council group members who voice a concern usually expect a timely response about the resolution to their concern. This must happen. The Administrator monitors this process . A concern is any issue identified by the group that requires a response from the facility in the form of a resolution to some degree that satisfies the group with an explanation a comment 3.1-3(l)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to accurately code the Minimum Data Set (MDS) for 5 of 5 residents rev...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to accurately code the Minimum Data Set (MDS) for 5 of 5 residents reviewed for MDS accuracy (Resident 9, 47, 12, 11, and 33). Findings include: 1. On 9/26/24 at 10:00 a.m., a record review was completed for Resident 9. She had the following diagnoses which included, but were not limited to, hypertension (high blood pressure) (HTN), diabetes mellitus type 2 (blood sugar disorder) (DM), and weakness. She had a physician's order for aspirin 81mg (antiplatelet) by mouth daily. Her Minimum Data Set (MDS) assessment, dated 8/20/24, indicated she took an anticoagulant (blood thinner). She did not have an order for an anticoagulant. Her aspirin should have been coded as an antiplatelet on the MDS. She had a care plan, dated 9/8/22, that indicated she was at risk for abnormal bleeding related to the daily use of aspirin with an increased risk for bruising and/or bleeding. 2. On 9/25/24 at 11:21 a.m., a record review was completed for Resident 47. He had the following diagnoses which included, but were not limited to, major depressive disorder, post-traumatic stress disorder (PTSD), and dementia (neurological decline disease). Resident 47's MDS, dated [DATE], indicated he did not require a PASRR (pre-admission screening and resident review) Level II. He had a notice of PASRR, dated 2/10/22, which indicated he required a Level II based on his diagnoses. He had a care plan, dated 9/24/22, which indicated he had a Level II in place related to a mental health condition. 3. On 9/26/24 at 10:15 a.m, a record review was completed for Resident 12. She had the following diagnoses which included hyperlipidemia (HLD), hypertension (HTN), and atherosclerotic heart disease (ASHD) (ASHD is caused by plaque buildup in the coronary arteries, which supply blood to the heart). Her MDS, dated [DATE], indicated she took an anticoagulant. She did not have an order for an anticoagulant. She had an order for aspirin 81mg daily and Plavix (is an antiplatelet drug you can take to prevent blood clots. It keeps platelets in your blood from coming together and making clots). The MDS, dated [DATE], did not indicate she was on an antiplatelet. Her care plan, dated 10/10/18, indicated she took a low dose of aspirin and Plavix. 4. On 9/24/24 at 11:17 a.m., a record review was completed for Resident 11. He had the following diagnoses which included but were not limited to ASHD, HLD, and old myocardial infarction (MI) (which is also known as a heart attack). He took aspirin 81mg daily which is an antiplatelet. His MDS, dated [DATE], indicated he took and anticoagulant instead of an antiplatelet. His care plan, dated 4/3/23, indicated he was on aspirin. 5. On 9/24/24 at 1:47 p.m., Resident 33's record was reviewed. Her diagnoses included, but were not limited to, supraventricular tachycardia (irregularly fast or erratic heartbeat), chronic respiratory failure (long-term condition that occurs when the body's respiratory system can't effective function), and age-related debility (physiological decline). Her MDS assessment, dated 8/15/24, indicated she was on an anticoagulant (blood thinner). A review of her orders indicated she was not on a anticoagulant. During an interview, on 9/25/24 at 3:20 p.m., the Director of Nursing (DON) indicated Resident 33 was not on an anticoagulant for the 8/15/24 MDS. During an interview with the Regional Nurse Consultant on 9/26/24 at 10:46 a.m., she indicated there was no policy for MDS accuracy. They follow the rap instrument assessment (RAI) manual. 3.1-31(d)(3)(i)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to date medications when opened for 1 of 3 medication carts reviewed (medication cart 300) and 1 of 3 treatment carts (treatment cart 3). Findin...

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Based on observation and interview, the facility failed to date medications when opened for 1 of 3 medication carts reviewed (medication cart 300) and 1 of 3 treatment carts (treatment cart 3). Findings include: 1. On 9/23/24 at 10:21 a.m., the 300-hall treatment cart was observed with Qualified Medication Assistant (QMA) 13. Resident 5 had a Lantus pen (insulin, used to treat diabetes) in the treatment cart. It lacked a date to indicate when it was opened. Resident 36 had a Humalog pen (insulin) in the treatment cart. It lacked a date to indicate when it was opened. 2. On 9/23/24 at 10:32 a.m., the 300-hall medication was observed with QMA 13. It contained Resident 5's flonase (used for allergies) in the cart with no date to indicate when it was opened. Resident 21 had a bottle of ear drops in the cart. It lacked a date to indicate when it was opened. A policy titled; Medication Storage in the Facility was provided by the Regional Nurse Consultant (RCS) on 9/26/24 at 9:53 a.m. It lacked information regarding the dating of medications when opened. The RCS indicated this was the only policy she could find. 3.1-25(j) 3.1-25(m) 3.1-25(n)
Sept 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to ensure a resident with a tracheostomy (trach) (an opening surgically created through the neck into the trachea to allow air to fill the lun...

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Based on record review and interview, the facility failed to ensure a resident with a tracheostomy (trach) (an opening surgically created through the neck into the trachea to allow air to fill the lungs with a tube) had physician's orders for tracheostomy care, oxygen, oxygen humidity, suctioning, and to keep oxygen saturation (sats) greater than (>) 90% for 1 of 2 residents reviewed with a tracheostomy (Resident B). Findings include: Resident B's record was reviewed on 9/13/24 at 9:54 a.m. Resident B was admitted to the facility, on 6/26/24, with the diagnoses included, but were not limited to, acute respiratory failure with hypoxia (occurs when the respiratory system is unable to provide enough oxygen to the body's tissues), pulmonary embolism (PE) (blood clot blocks an artery in the lungs), chronic atrial fibrillation (type of irregular heart beat that causes the top chamber of the heart, atria, to quiver and beat irregularly lasting longer than one week), coronary artery aneurysm (clinical entity defined by a focal enlargement of the coronary artery exceeding the 1.5-fold diameter of the adjacent normal segment), cerebral aneurysm (weakened or bulging area in a brain artery that had not leaked), kidney transplant rejection (occurs when the body's immune system attacks a transplanted kidney because it recognized it as foreign), cognitive communication deficit, dysphagia (trouble swallowing), history of transient ischemic attack (TIA) and cerebral infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it), and metabolic encephalopathy (brain dysfunction that occurs when a chemical imbalance in the blood affects the brain). On 6/25/24, a copy of the respiratory care supply company noted setting up respiratory equipment for Resident B at the facility, which included but was not limited to, Airvo system (high flow therapy system that delivered oxygen and heated, humidified air to residents who are breathing spontaneously), oxygen mask, oxygen tubing, suctioning equipment, and trachea cuffs and indicated, the resident was not at the facility yet. Set Airvo up at bedside and instructed the Director of Nursing (DON) and staff on Airvo and how to fill and maintain machine. Airvo set at 20 lpm (liters per minute) at 34 degrees and humidity at 28% with oxygen concentrator set at 2 lpm. Follow and change trach every 3 days. On 6/26/24, a document from the respiratory care supply company noted, follow up on new trach resident. Resident's eyes are open and resting comfortably with lung sounds slightly course. Cleaned and trach care completed. Resident tolerated procedure well with no problems. A nursing progress note, dated 6/26/24 at 2:50 p.m., indicated Resident B arrived to facility via stretcher accompanied by mom, was admitted due to acute hypoxemic respiratory failure, needed help with activities of daily living (ADLs) and transferred by 2 persons, was continent of bladder and incontinent of bowel, urinary catheter was intact and draining, urine appeared yellow in bag, abdomen was soft and non-tender, bowel sounds active in all 4 quadrants, G-tube to abdomen was intact and patent, completed vegetarian 1.27 feeding infusing at 70 milliliters (ml)/hour (hr), flushed at 40ml every 1 hr, no s/s of infection noted to G tube site, trach was intact, no respiratory distress noted, wound noted to coccyx (buttocks) and back of head, physician notified of the resident's arrival, no new orders noted, and would continue to monitor. The resident's medical record lacked a care plan and physician's orders for trach care and oxygen until 7/11/24. A care plan, initiated on 7/11/24, indicated Resident B was at risk for respiratory distress due to tracheostomy with interventions included but not limited to, encourage head of bed up, encourage to keep airway clear, observe for signs and symptoms of infection and notify physician, suction as needed/per physician's order, trach care per physician's order. A physician's order, dated 7/11/24, indicated oxygen (O2) at 28% via trach continuously at 2 lpm every shift for maintenance. A physician's order, dated 7/11/24, indicated O2 at 28% humidity per trach collar continuous. Change every Thursday and as needed for maintenance. A physician's order, dated 7/11/24, indicated to clean O2 concentrator filter weekly and as needed (prn) on Thursdays for maintenance. A physician's order, dated 7/11/24, indicated suction Resident B for excessive secretions every shift for maintenance. A physician's order, dated 7/11/24, indicated to change trach tubing weekly on Thursdays during the night shift and prn. A physician's order, dated 7/12/24, indicated to change trach collar daily and prn for soilage every day during the day shift for maintenance. On 9/16/24, the Director of Nursing (DON) indicated Resident B should have had but did not have physician's orders for the Airvo machine, oxygen with humidity, no oxygen saturation (SATs) monitoring, no order to keep SATs above 90%, no trach care orders, nor suctioning orders until 7/11/24. It just got overlooked. The orders should have been put into Resident B's medical record when the respiratory supply company set up the equipment on 6/25/24 and prior to the resident's admission to the facility on 6/26/24. On 9/16/24 at 2:13 p.m., the DON provided and identified a document, as a current facility policy, dated 6/18/23, titled, Guidelines for Physician's Orders - (Following Physician Orders), which indicated, .Policy: It is the policy of the facility to follow the order of the physician. At the time of admission the facility must have physician orders for the resident's immediate care. The facility will have orders to provide essential care to the resident, consistent with the resident's mental and physical status upon admission. Two nurses will review admission and readmission orders to serve as a 'double check' for the accuracy of the orders. If a Discharge Summary accompanies the resident on admission or readmission - it will be compared to the list of orders on the orders sheet and any discrepancies will be addressed and clarified at that time - to ensure accuracy of the orders will be in place .Procedure: .1) The facility must have orders from the physician upon admission for: .a. Dietary .b. Drugs (if necessary) .c. Routine care to maintain or improve the resident's functional abilities until staff can conduct a comprehensive assessment and develop an interdisciplinary care plan .2) As assessments are completed, orders will be received from the physician to address significant findings of the assessments .3) Orders that accompany the resident on admission or readmission will be clarified by the physician through action of the nurse who will contact the physician for clarification upon the resident's admission .4) All physician orders received pertaining to the resident will be implemented and followed throughout the course of the resident's stay in the facility as the orders are received The DON, on 9/16/24 at 2:40 p.m., provided and identified an undated document as a current facility policy, titled Oxygen Administration. The policy indicated, .Policy .It is the policy of this facility to provide oxygen to maintain levels of saturation to residents as needed and as ordered by the attending physician. Orders are entered into the clinical record under Medication Administration Record .Procedures .Residents with oxygen orders, routine and PRN, will have oxygen saturation levels measured by oximetry per physician order indicating clinical oxygen saturation to be maintained. Oxygen saturation will be checked and documented every shift to meet order specifications .Oxygen concentrators are provided to residents with oxygen orders for the purpose of maximizing overall consistency in regulation of oxygen administration in the resident room E-tanks are available for extended trips .Pulse Oximetry: Residents who have oxygen orders, whether scheduled or PRN will have oxygen saturation levels measured no less than daily. If MD order states to maintain Sat then oxygen saturation will be checked and documented every shift. MD will be notified whenever titration is required to maintain a saturation, which may indicate a condition change. Lung sounds and assessment will be reported to the MD at that time This citation relates to Complaint IN00441434. 3.1-47(a)(4) 3.1-47(a)(5) 3.1-47(a)(6)
Jan 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure a resident debit card was protected from diversion, resulting in $15,179.18 being spent by an employee without the res...

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Based on observation, interview, and record review, the facility failed to ensure a resident debit card was protected from diversion, resulting in $15,179.18 being spent by an employee without the resident's knowledge for 1 of 4 residents reviewed for misappropriation of property (Resident B). The deficient practice was corrected on 9/28/23, prior to the start of the survey, and was therefore past noncompliance. Findings include: An Indiana State Department of Health Survey Report System report, dated 9/5/23, indicated Resident B stated he was missing money. The facility Administrator (ADM) 12 was suspended pending investigation and the facility immediately commenced investigation. An Indiana State Department of Health Survey Report System follow up report, dated 9/13/23, indicated on 9/5/23 the RDO was notified by the BOM 13 regarding suspicious activity on Resident B's personal bank account. BOM 13 stated while assisting Resident B with his mail she had detected multiple ATM cash withdrawals over the course of the previous two months that the resident did not recognize. The RDO questioned ADM 12 and BOM 13 and suspended both employees while conducting this investigation. It was determined ADM 12 admitted to withdrawing an unknown amount of money from Resident B's private bank account over the course of 60 days. The number of withdrawals and amount of money was unknown because although the administrator admitted to acquiring the resident's debit card and making withdrawals on his behalf, she could not state exactly how many withdrawals she made, nor how much money was withdrawn. Resident B stated he was not aware of any ATM withdrawal transactions made on his behalf during such time. RDO immediately notified the police. The facility had since in-serviced all staff on abuse and misappropriation of resident funds, audited all resident accounts and lock boxes, and separated employment with ADM 12. During an interview, on 1/30/24 at 12:43 p.m., a representative for Resident B indicated she had been notified by the facility last fall that ADM 12 had stolen over $15,000 from the resident in 2023. The facility indicated the Attorney General's (AG) office was working on behalf of the resident to obtain more information regarding the unauthorized transactions made by the ADM. During an interview, on 1/30/24 at 1:34 p.m., the RDO indicated, after he was contacted by BOM 13 on 9/5/23 regarding Resident B allegations of missing money, he had immediately gone to the facility and initiated an investigation and followed up as documented on the Indiana State Department of Health Survey Report System reports. Resident B was unable to travel outside of the facility on his own, and it was determined he had only been taken out twice during the time in question by staff to an ATM to get cash, the receipts for those 2 transactions were accounted for in the resident file found in the business office. BOM 13 had also disclosed that Resident B's debit card had been kept locked in her office filing cabinet with the PIN number (a numeric passcode used in the process of authenticating a user accessing a system) attached. The RDO had suspended ADM 12 and BOM 13, gathered confidential witness statements, notified the resident's daughter who was instrumental in obtaining bank statements for review, notified the police, and notified the AG's office. During an interview on 1/31/24 at 10:03 a.m., the RDO indicated part of the investigation included changing the code on the facility doors, and locks on ADM 12 and BOM 13's doors. Staff were re-educated on abuse and misappropriation to include a zero tolerance policy and staff were informed if caught doing either they would be terminated, and their license reported. Audits were completed on resident valuables stored in the facility safe. All residents were offered personal lock boxes and encouraged to participate in RFMS accounts. Residents were encouraged not to being items of value and educated on the risk for loss of personal effects. This situation was quickly ad hocked through QAPI and would be monitored on-going through QAPI. Resident B's record was reviewed on 1/30/24 at 12:57 p.m. Diagnoses on Resident B's profile included but were not limited to cognitive communication deficit (difficulty with thinking and how someone uses language). A SLUMS (St. Louis University Mental Status - a cognitive screening test designed to detect the early signs of mild cognitive impairment and dementia) Examination, dated 9/7/23, indicated dementia with a score of 15/30. A quarterly MDS (Minimum Data Set) assessment, completed on 10/24/23, indicated the resident had the ability to usually make himself understood and to usually understand others. BIMS (Brief Interview for Mental Status) score 7/15 indicated severe cognitive impairment. Resident required substantial/maximum assistance with ADL's (activities of daily living - activities related to personal care to include bathing, dressing, transfers, walking, and using the toilet). Mobility devices included a wheelchair. A care plan, dated 8/25/23, indicated Resident B preferred to keep personal inventory in a secured locked box. Interventions included educating residents on the use of personal secured lock box, honor resident preference, and provide resident with therapeutic conversation to validate concerns/feelings. An Account Transaction Detail Report, dated 6/21/23 - 9/6/23, indicated 22 transactions were made by ADM 12 to include door dash purchases from local retail stores, a pet store, online shoe purchase, and 18 cash withdraws in excess of $500 with surcharges due to not using an in network ATM, totaling $15,179.18. A report of staff names with title and hire date, dated and signed by staff members on 9/6/23 and 9/7/23, the Regional Director of Operations (RDO) indicated was documentation staff members had received continuing education on abuse and misappropriation of resident property. An Abuse Prevention Program Acknowledgement Form, dated 8/22/22, was signed by ADM 12 as having received the policy. A Confidential Witness Statement, dated and signed by Business Office Manager (BOM) 13 on 9/5/23, indicated she had reason to believe ADM 12 used Resident B's debit card without his permission and did not give him his money. ADM 12 had possession of the debit card and after looking at Resident B's bank statement there were multiple cash debits without Resident B's consent. A Confidential Witness Statement, dated and signed by the prior ADM on 9/5/23, indicated I have only accessed [Resident B's] funds on behalf on [Resident B]. I understand I am suspended pending investigation. A Personnel Change Form, dated 9/12/23, indicated ADM 12's last date worked was 9/5/23, on this date had voluntarily resigned. A police report, dated 9/11/23 at 12:37 p.m., indicated a facility representative, the RDO, had contacted the police on behalf of Resident B to report ADM 12 had been using the resident's debit card to withdraw money out of the resident's checking account without the resident's permission, knowledge, or consent. The debit card had been used multiple times to withdraw large amounts of cash at various ATM's (automated teller machines) in the county he resided in and a county near where the resident resided for the ADM's personal gain and not for the resident. The victim is considered to be an endangered adult resident .the reported theft of the victim's cash is possibly $10,000 or more. An AD HOC (for this situation) QAPI (Quality Assurance and Performance Improvement) Meeting, dated 9/13/23, indicated the meeting problem/opportunity was misappropriation of resident funds/property. The 4 step actions indicated: 1. Corrective actions for identified residents affected by the deficient practice: Bank card was given back to resident, lock box provided to resident, RFMS (Resident Fund Management Services - an interest baring account) account offered, police report filed, and reported to state. Completed 9/12/23. 2. All residents have the potential to be affected. The facility will no longer lock up resident personal cards/cash/checks in building safe. Date completed 9/18/23. 3. All residents in the facility offered RFMS account and lock boxes. All residents were educated on safeguarding their personal belongings in either a lock box or the RFMS accounts. All new admits be offered these items. Any transaction that takes place in the business office will have multiple witnesses while pending BOM to start. Receipt book to be implemented in safe for each transaction to be documented. Date completed 9/28/23. 4. QAPI put into place included the safe to be audited every 2 weeks to verify that there are no personal cards/cash/checks being stored in the facilities' safe x 6 months. Date completed 9/20/23. On 1/31/24 at 11:35 a.m., the RDO provided an Abuse Prevention Program policy, dated 10/22/22, and indicated the policy was the one currently being used by the facility. The policy indicated, For the purpose of this policy, and to assist staff members in recognizing abuse, the following definitions shall pertain .7. Misappropriation of resident property is the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of a resident's belongings or money without the resident's consent . This deficient practice was corrected by 9/28/23 prior to the start of the survey and was therefore Past Noncompliance. The facility implemented a systemic plan that included a safe audit for resident bank cards, cash and checks, staff education regarding abuse and misappropriation of property, encouraging residents to participate in RFMS, offering all residents a lock box, and ongoing monitoring by Quality Assurance and Performance Improvement (QAPI). This Federal tag relates to Complaints IN00416811 and IN00417628. 3.1-28(a)
Aug 2023 10 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure the call light was in reach of a resident who was able to use it for 1 of 9 residents reviewed for call lights within ...

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Based on observation, interview, and record review, the facility failed to ensure the call light was in reach of a resident who was able to use it for 1 of 9 residents reviewed for call lights within reach (Resident 26). Findings include: On 8/7/23 at 12:24 p.m., Resident 26's call light was observed on the floor, up against the wall. On 8/8/23 at 12:08 p.m., Resident 26's call light was observed on the floor, up against the wall. On 8/10/23 at 9:24 a.m., the Executive Director (ED) indicated Resident 26's was able to move and use her call light independently. On 8/8/23 at 10:12 a.m., Resident 26's record was reviewed. Her diagnoses included, but were not limited to, anoxic brain damage (damage to the brain due to lack of oxygen), tracheostomy status (opening in windpipe to relieve obstruction when breathing), seizures (sudden attack of illness, epileptic fit), altered mental status (this condition causes changes in consciousness), cognitive communication deficit, aphasia (loss of ability to understand or express speech due to brain damage), dyspnea (difficult or labored breathing), oropharyngeal dysphagia (impairment in the production of speech due to brain damage), and personal history of cardiac arrest. Her current physician orders as of 8/8/23 indicated to keep her call light in reach. A fall care plan, dated 8/30/22 with revisions, indicated be sure the resident's call light was within reach and encourage the resident to use it for assistance as needed. The resident needed prompt response to all requests for assistance. A bed rail care plan, dated 10/17/22 with revisions, indicated the resident benefited from ¼ inch side rails. An intervention indicated to place her call light within reach and encourage her to use it for assistance as needed. A self-care deficit care plan, dated 6/15/23, indicated to ensure that my call light was in reach at all times and encourage her to use the call light to call for assistance. A late loss ADL (activities of daily living) care plan, dated 8/31/22 with revisions, indicated to keep her call light in reach. A current policy, titled, Call Lights, with no date, was provided by the Director of Nursing (DON), on 8/10/23 at 2:12 p.m. A review of the policy indicated, .It is the policy of the facility to have a system in place to allow the staff to respond promptly to a resident's call for assistance .Always place the call light in an accessible location to where the resident is located in their room. Tell the resident where it is. Be sure they know how to use It 3.1-3(v)(1)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure a resident had an order for an advanced directive for 1 of 1 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure a resident had an order for an advanced directive for 1 of 1 resident (Resident 29). Findings include: On [DATE] at 10:30 a.m., a comprehensive record review was conducted for Resident 29. Her diagnoses included but were not limited to chronic viral hepatitis C, atrial fibrillation (irregular heart rate), dysphagia (difficulty swallowing), generalized anxiety disorder, hearing loss, anemia, muscle weakness, depression, GERD (gastro-esophageal reflux), neuralgia (nerve pain), vitamin deficiency and heart failure. Resident 29's record lacked an order for advance directives. Resident 29 had a care plan dated [DATE] indicating resident requests that CPR (cardiopulmonary resuscitation) measures be attempted when needed. During an interview on [DATE] at 10:21 a.m. with QMA (Qualified Medication Assistant) 10, she indicated she did not see an order for her code status. She indicated if resident coded, she would go and get the charge nurse. During an interview with the ED (Executive Director) on [DATE] at 10:40 a.m., she indicated there is a binder with all the residents and their code statuses. She indicated Resident 29 went out to the hospital and the order was not added to her records when she returned. The ED indicated she would educate QMA 10. On [DATE] at 2:45 p.m., the RNC (Regional Nurse Consultant) provided a copy of Resident 29's code status. The order was for a full code. The order was written on [DATE] at 10:27 a.m. A policy titled Advance Directive Policy and Procedures was provided by the RNC on [DATE] at 1:43 p.m. The policy indicated, .The resident choice of advance directive will be developed into the resident's plan of care . 3.1-4(d) 3.1-4(e) 3.1-38(f) 3.1-4(l) 3.1-4(4)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to provide a home-like environment for 1 of 9 resident reviewed for home-like environments (Resident 26). Findings include: On...

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Based on observation, interview, and record review, the facility failed to provide a home-like environment for 1 of 9 resident reviewed for home-like environments (Resident 26). Findings include: On 8/7/23 at 12:24 p.m., an observation of Resident 26's room. There was a large bed stored in her room, perpendicular to her bed. It was the main object in her field of vision. The large mattress was askew, the upper corner was on the wall. The bed was unmade and dirty with white flakes on it. The bed controls and a wheelchair foot pedal were on the bed too. On 8/9/23 at 10:52 a.m., an observation of Resident 26's room. There was a large bed stored in her room, perpendicular to her bed. It was the main object in her field of vision. The large mattress was askew, the upper corner was on the wall. The bed was unmade and dirty with white flakes on it. The bed controls and a wheelchair foot pedal were on the bed too. On 8/8/23 at 12:08 p.m., an observation of Resident 26's room. There was a large bed stored in her room, perpendicular to her bed. It was the main object in her field of vision. The large mattress was askew, the upper corner was on the wall. The bed was unmade and dirty with white flakes on it. The bed controls and a wheelchair foot pedal were on the bed too. On 8/9/23 at 11:05 a.m., the Maintenance man (MM) 12 indicated he was working alone. He would have liked to get the extra bed out of Resident 26's room. The facility turned her bed for better nursing access. On 8/9/23 at 11:59 a.m., the MM 12 indicated the facility decided to remove the large mattress in Resident 26's room. They planned to put a regular size mattress on the bed frame and make the bed. On 8/9/23 at 12:17 p.m., the Director of Nursing (DON) indicated Resident 26's room was not home-like because the mattress was partial up on the wall and equipment was stored on the unmade bed. On 8/8/23 at 10:12 a.m., Resident 26's record was reviewed. Her diagnoses included, but were not limited to, anoxic brain damage (damage to the brain due to lack of oxygen), tracheostomy status (opening in windpipe to relieve obstruction when breathing), seizures (sudden attack of illness, epileptic fit), altered mental status (this condition causes changes in consciousness), cognitive communication deficit, aphasia (loss of ability to understand or express speech due to brain damage), dyspnea (difficult or labored breathing), oropharyngeal dysphagia (impairment in the production of speech due to brain damage), and personal history of cardiac arrest. A long term care plan, dated 2/1/23, indicated Resident 26 will adjust to long term placement. An intervention was to encourage her family to bring in personal items. A current policy, titled, Resident Rights, with no date, was provided by the ED, on 8/9/23 at 1:48 p.m. A review of the policy indicated, .The facility must care for you in a manner and environment that enhances or promotes your quality of life .The facility must provide a safe, clean, comfortable, home-like environment 3.1-19(f)(5)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to revise a care plan for a resident that did not smoke cigarettes for 1 of 6 residents reviewed for smoking (Resident 31). Findings include:...

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Based on record review and interviews, the facility failed to revise a care plan for a resident that did not smoke cigarettes for 1 of 6 residents reviewed for smoking (Resident 31). Findings include: During an interview with Resident 31 on 8/10/23 at 3:05 p.m., he indicated he did not smoke. He indicated the facility told him that for him to leave the building, he needed to have a smoking assessment. On 8/9/23 at 9:45 a.m., a comprehensive record review was conducted. His diagnoses included but were not limited to paraplegia, anemia, essential hypertension, unspecified injury at T2-T6, and pressure ulcers. A smoking assessment was completed on 6/2/23. The assessment indicated he did not smoke. Resident 31 had a care plan dated 1/27/23 indicating he was a smoker. A policy titled Baseline Care Plan Assessment/Comprehensive Care Plan was provided by the RNC (Regional Nurse Consultant) on 8/11/23 at 2:37 p.m., it indicated, .The comprehensive care plan will be reviewed and updated every quarter at a minimum. The facility may need to review the care plans more often based on changes in the resident's condition and/or newly developed health/psycho-social issues . 3.1-35(c) 3.1-35(l)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

Based on observations, interview and record review, the facility failed to ensure a resident, (Resident 44) with a history of weight loss, was provided with an upgraded diet as prescribed by his physi...

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Based on observations, interview and record review, the facility failed to ensure a resident, (Resident 44) with a history of weight loss, was provided with an upgraded diet as prescribed by his physician, weekly weights were obtained as ordered and failed to provide adaptive or alternative snacks/hydration during the scheduled snack activities for 1 of 2 residents reviewed for hydration/nutrition. Findings include: On 8/7/23 the Hope Spring Memory Care (HSMC) unit activity calendar indicated the activity scheduled for 10:30 a.m. every morning from 8/7/23 - 8/10/23, was Hydration Cart/Snacks. On 8/7/23 at 10:40 a.m., Resident 44 was observed. He paced up and down the hall, and in and out of the dining room. At that time, an Activity Assistant entered the unit with a rolling cart. The cart was observed to have insulated pitchers of coffee and ice pitchers of juice. There were also a variety of individually wrapped snacks. There were no puree and/or mechanical soft options. Resident 44 was not offered a snack or drink. On 8/8/23at 9:32 a.m., Resident 44 was observed as he finished his breakfast tray. The divided plate was observed to have pureed contents. On 8/8/23 at 10:53 a.m., several residents were observed as they finished a snack activity. Resident 44 paced up and down the hall. An Activity Assistant, seated by the snack cart indicated, Resident 44 had not gotten a snack because he kept walking up and down the hall. When asked if there were diabetic options and/or options for residents on a puree or mechanical soft diet, the Activity Assistant indicated she did not know, she would have to ask the nurse. On 8/8/23 at 12:26 p.m., Resident 44 was given a divided lunch plate with puree food. His plate and portions were observed to be identical to a peer's plate which was also purree. He was not observed to have double portions as his ticket indicated. On 8/9/23 at 12:26 p.mm., Resident 44 received a divided plate with puree lunch. Double portions were not observed. On 8/11/23 at 10:34 a.m., An Activity Assistant entered the unit with the snack/hydration cart. Resident 44 was observed as he paced throughout the unit, per his baseline observed during the survey period. There were no puree and/or mechanical soft options. Resident 44 was not offered a snack or drink. On 8/10/23 at 2:00 p.m., Resident 44's medical record was reviewed. He was a long-term care resident who resided on the Hope Spring Memory Care (HSMC) secured unit. He had diagnoses which included, but were not limited to, Alzheimer's disease, (a degenerative brain disease that affects memory), generalized anxiety and insomnia. He had current physician's orders which included, but were not limited to; a. Weekly weights, for 4 weeks, started on 7/5/23. b. General diet, mechanical soft, ground meat texture, thin liquids with double portions at all meals. His weights were reviewed in his vital set log. a. On 7/5/23 at 10:50 a.m., he weighted 128 pounds. b. the record lacked documentation of a weekly weight on 7/12/23. c. the record lacked documentation of a weekly weight on 7/19/23. d. On 7/26/23 at 11:14 a.m., he weighed 133 pounds. e. On 8/2/23 at 1:10 p.m., he weighed 133 pounds f. On 8/9/23 at 11:09 a.m., he weighted 128 pounds, (a 5 pound weight loss in one week). He had a comprehensive care plan, initiated 10/14/22, which indicated, Resident 44's nutritional status was compromised secondary to his diagnoses of Alzheimer's, depression, vitamin deficiency. He had a history of significant weight loss. Interventions for the care plan included, but were not limited to, prepare and serve the resident's nutritional diet as ordered, determine food preferences through one-to-one interview and or family interview and weight the resident as ordered. A therapy progress note dated, 7/3/2023 at 4:30 p.m., indicated, Resident 44's daughter inquired about his puree diet. It was explained, the goal was to continue to trial mechanical soft food with resident and upgrade as appropriate. A Speech Therapy Communication Form, dated 7/5/23 indicated, upgrade to mechanical soft, ground meat diet, remain on thin liquids, still double portions for all three meals. A Diet progress note dated, 8/10/2023 at 3:20 p.m., indicated, he was being reviewed for weight loss. He had a history of weight fluctuations. He had a good appetite but did a lot of walking throughout the day. On 8/10/23 at 8:25 a.m., the Director of Nursing (DON) provided a copy of current, but undated facility policy titled, S.W.A.T. Program, Skin and Weight Assessment Team). The policy indicated, It is the policy of the facility to assess the nutritional status of each resident. SWAT is designed to aggressively review and address those residents exhibiting significant weight change or skin breakdown 3.1-46
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident with a diagnosis of dementia was pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident with a diagnosis of dementia was provided alternative or adaptive activities for 1 of 2 residents reviewed for dementia care (Resident 40). Findings include: On 8/7/23 the Hope Spring Memory Care (HSMC) unit activity calendar indicated the activity scheduled for 10:30 a.m. was Hydration Cart/Snacks. On 8/7/23 at 10:37 a.m., Resident 40 was observed in her room. She laid in her bed with her eyes closed. There was no music or radio. Her T.V was off and unplugged from the power outlet. At that time, an Activity Assistant entered the unit with a rolling cart. The cart was observed to have insulated pitchers of coffee and ice pitchers of juice. There were also a variety of individually wrapped snacks. On 8/7/23 the HSMC activity calendar indicated the activity scheduled for 11:00 a.m. was Residents Choice. During a continuous observation on 8/7/23 from 11:00 a.m. until 12:25 p.m., no group activities or one-to-one activities were observed on HSMC, and Resident 40 remained in her room with no music and her T.V. remained unplugged. On 8/7/23 at 12:25 p.m., an Activity Assistant entered HSMC with a rolling cart of various board and card games. Resident 40 was not invited to participate. During an interview on 8/7/23 at 12:30 p.m. the Medical Records (MR) Coordinator indicated Resident 40 could not participate any activities which involved snacks because she was unable to eat or drink anything by mouth. She had a short attention span as well, so she did not participate in many activities, but the MR Coordinator thought the Activity Staff were still coming back to do one-to-one activities with her. On 8/8/23 at 10:30 a.m., Resident 40 was observed. She walked up and down the hall by herself. During a continuous observation on 8/9/23 from 11:30 a.m. until 11:50 a.m., Resident 40 was observed as she received a nutritional tube feeding with Registered Nurse, (RN) 14. During the observation Resident 40 remained in her bed with her door closed as RN 14 administered the feeding. During the observation, RN 14 indicated, she had not been on HSMC very long, so she was still getting to know most of the residents. Resident 40 was NPO, which meant she could not eat or drink anything by mouth. Because of that, RN 14 tried to schedule her feedings around snack activities and lunch times so that Resident 40 would not be left out. While in Resident 40's room at that time, her T.V. was observed still unplugged from the power outlet. On 8/10/23 the Hope Spring Memory Care (HSMC) unit activity calendar indicated the activity scheduled for 1:00 p.m. was Balloon game. Resident 40 was not invited. Throughout the survey period, there were two main activity calendars posted. One in the main population hallway outside of the Activity Room, and the second was posted in the HSMC dining room. The calendars were identical. On 8/11/23 at 10:34 a.m., Resident 40 was observed pacing through the unit. She wandered up and down the hall, and in/out of the activity/dining room area. An Activity Assistant entered the unit with a snack cart, and Resident 40 was assisted out of the dining room as she could not participate. No alternative activity was observed available. On 8/11/23 at 11:18 a.m., Resident 40's nails were observed with the Executive Director, (ED). Although her nails were observed to be neatly trimmed, the polish was faded, chipped, and almost peeled completely away on some of her fingers. The ED indicate it appeared that her nails had been trimmed but not repolished. When asked if there were additional activities or sensory experiences for Resident 40 due to her being NPO and that she could not participate in many of the scheduled activities because of her NPO status, the ED indicated, it was her expectation that person-centered adaptations for activities should be implemented for Resident 40. On 8/8/23 at 12:00 p.m., Resident 40's medical record was reviewed. She was a long-term care resident who resided on the secured memory care unit. She had diagnoses which included, but were not limited to, vascular dementia (a degenerative brain disease that causes irreversible memory loss), aphasia (a language disorder that affects a person's ability to communicate) and dysphagia (a difficultly or inability to swallow) following a cerebral infarction (a stroke). She had current physician's orders to remain NPO (not to eat or drink anything by mouth) and to receive enteral feeding through a gastrostomy tube (also called a G-tube, which is a tube inserted through the belly that brings nutrition directly to the stomach). The most recent comprehensive assessment was an annual Minimum Data Set (MDS) assessment dated [DATE]. The MDS indicated Resident 40 was severely cognitively impaired. An interview for her daily routines and activity preferences was conducted and the majority of the answers indicated, items were important to her but that she could not do or had no choice. An admission Activity Resident Interview, dated 2/25/23, (completed upon her return from an extended therapeutic leave with family) indicated she had participated in music: activities in the previous 7 days, and to continue with activities of interest, but no additional activities of interest were noted. A quarterly Activity Resident Interview, dated, 5/25/23, indicated she had participated in aromatherapy in the previous 7 days, and to continue with activities of interest, but no additional activities of interest were noted, except for music. On 8/10/23 at 10:45 a.m., the Activity Director (AD) provided a copy of Resident 40's activity participation logs and one-to-one activity log. The AD indicated, Resident 40 was no longer on one-to-one activity programming because she was invited or participated in group activities. The participation log for 8/9/23 indicated Resident 40 had received/participated in the 11:00 a.m. activity for Nail Care, even though she had been observed throughout the activity period alone in her room as she received a g-tube feeding with RN 14. A comprehensive care plan, initiated 7/21/22, indicated Resident 40 was non-verbal and enjoyed coloring activities, watching T.V. and listening to music. The care plan indicated she received one-to-one activity engagement at least 3 times a week. The interventions for the care plan were to reassess as needed and quarterly, staff to assist Resident as needed and to provide her with materials for coloring and reminders for music groups. A comprehensive care plan, initiated 1/25/23, indicated Resident 40 was cognitively impaired, low functioning, and non-verbal. She enjoyed music and dancing. Interventions for the care plan were to encourage and assist her with one-to-one activities, provide individual-focused one-to-one sessions with an emphasis on sensory and environmental awareness, integration and stimulation, and to provide low-functioning activity programming. The comprehensive care plan lacked person-centered revision to indicated Resident 40 had been removed from one-to-one activities and/or what her additional preferences and interventions were. On 8/11/23 at 2:45 p.m., the Regional Director of Operations, (RDO), provided a copy of the facility memory care program description. The RDO indicated, although there was no specific Memory Care Unit or Activity policy, it was the facilities expectation, that structured, individualized, and adaptive activities/environment should be implemented as outlined in the program description. The documented was current, but undated, and titled, Hope Springs Special Care Unit. The program included, but was not limited to, the following highlights, .Objectives: to provide a structured and therapeutic environment that can help to better cope with the cognitive decline and progression of Alzheimer's disease, or the dementia made present by other physiological causes . Hope Springs provides activities structured specifically for functionally limited residents . offers rich sensory stimulation . Philosophy: we believe that activity serves as a powerful coping mechanism in times of fear and stress and provides a sense of connectedness and familiarity for our residents . Activity programming: life enrichment programming built of strengths, NOT activity programming. Use a 24 hours plan and not a 30-day calendar 3.1-37(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected 1 resident

Based on observations, record review and interviews, the facility failed to ensure that a resident received thicken liquids as ordered related to dysphagia for 1 of 7 Residents reviewed to appropriate...

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Based on observations, record review and interviews, the facility failed to ensure that a resident received thicken liquids as ordered related to dysphagia for 1 of 7 Residents reviewed to appropriate dietary requirements (Resident 3). Findings include: During an observation on 8/11/23 at 11:23 a.m., a water pitcher was observed on Resident 3's nightstand and out of reach of the resident. It contained regular water. During an observation and interview on 8/11/23 at 11:33 a.m., the RNC (Regional Nurse Consultant) and DON (Director of Nursing) observed the water inside the water pitcher to be regular water. It was not NTL (Nectar Thickened Liquid). On 8/11/23 at 12:00 p.m., Resident 3's record review was conducted. She had the following diagnoses, but not limited to major depression, unsteadiness on feet, dysphagia, cognitive communication deficit, psychotic disorder with hallucinations, generalized anxiety disorder, dementia, essential hypertension, PTSD (Post Traumatic Stress Disorder), schizoaffective disorder bipolar type, and hyperlipidemia. Resident 3 had a diet order, dated 12/12/22, for a general diet, mechanical soft texture, and nectar consistency fluid. She had an order for ensure two times daily for a supplement. Resident 3 had a care plan, dated 10/12/22, indicating she had signs posted in room related to food and drink consistency. Mechanical soft diet and nectar thick liquids due to family preferences. The goal, dated 10/12/22, indicated Resident 3 would comply with food and drink consistency through review date of 9/5/23. During an 8/11/23 at 2:30 p.m., the RNC indicated ensure supplement was not considered nectar thick and will discontinue it and place an order for something appropriate for Resident 3. A fluid consistency policy was not provided by the end of the survey. 3.1-21(a)(3)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 8/8/23 at 10:30 a.m., a comprehensive record review was conducted for Resident 29. She had the following diagnoses but not...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 8/8/23 at 10:30 a.m., a comprehensive record review was conducted for Resident 29. She had the following diagnoses but not limited to chronic viral hepatitis C, atrial fibrillation (irregular heart rate), dysphagia (difficulty swallowing), generalized anxiety disorder, hearing loss, anemia, muscle weakness, depression, GERD (gastro-esophageal reflux), neuralgia (nerve pain), vitamin deficiency and heart failure. During an interview with Resident 29 on 8/7/23 at 10:32 a.m., she indicated she smoked cigarettes. She indicated she kept her cigarettes and lighter in a locked box in her room. Resident 29 had a smoking assessment completed on 7/11/23. The assessment determined she did not require any interventions to smoke; therefore, she was independent with smoking. Resident 29 had a care plan dated 9/21/22 indicating she smoked. The care plan was not individualized regarding locking her cigarettes and lighter in a box in her room. 3. A comprehensive record review was completed on 8/8/23 at 2:32 p.m. Resident 34 had the following diagnoses, but not limited to COPD (Chronic Obstructive Pulmonary Disease, GERD (Gastroesophageal Reflux Disease), overactive bladder, essential hypertension, cognitive communication deficit, major depression disorder and insomnia. During an observation on 8/7/23 at 11:06 a.m., Resident 34 was observed to have a red lighter and [NAME] Mall menthol cigarettes on his bedside table. He indicated he always keeps his smoking material with him. Resident 34 had a smoking assessment completed on 6/6/23. The assessment determined he required a smoking apron when he smoked. Resident 34 had a care plan dated 11/24/21 indicating he was a smoker. The care plan was not individualized regarding him keeping his smoking materials in his room unsecure. 4. During an observation on 8/7/22 at 10:40 a.m., Resident 43 was sitting on his bed. He had a white lighter and [NAME] Mall cigarettes sitting on his bedside table. He indicated he always keeps his cigarettes and lighter with him. A comprehensive record review was completed on 8/9/23 at 3:15 p.m. He had the following diagnoses, but not limited to nicotine dependence, COPD (Chronic Obstructive Pulmonary Disease)), unsteadiness on feet, generalized anxiety disorder, and major depression. Resident 43 had a smoking assessment completed on 6/22/23. The assessment indicated he was independent with smoking. He had a care plan dated 8/21/22 indicating he was a smoker. The care plan was not individualized regarding having his cigarettes with him at bedside.Based on observations, interviews and record reviews, the facility failed to ensure residents did not keep smoking materials independently against facility policy and without appropriate assessment or monitoring, and failed to ensure person-centered assessments and care plans revisions were implemented for 9 of 9 residents reviewed for accidents, (Residents 21, 29, 106, 43, 108, 34, 41, 6 and 105). Findings include: 1. On 8/7/23 at 10:14 a.m., Resident 21 was observed in her room on Hope Springs Hall, a secured memory care unit (SMC). She was reclined in her bed with the head of her bed (HOB) elevated. She wore a nasal canula connected to a concentrator which ran on 4 liters (L). There was a rolling bedside table next to her cluttered with several items which included, but was not limited to, a black lockbox with a key in the lock. The key had a green covering and a tag with her name. When asked about her box, Resident 21 indicated she kept her money, cigarettes, lighter and other valuable items such as some of her rings. On 8/8/23 at 9:32 a.m., Resident 21 was assisted to the SMC courtyard with her peers for a smoke break. Once outside, Resident 21 opened her lockbox, pulled out a pack of cigarettes and a lighter. The Activity Director (AD) walked over. Resident 21 handed her the lighter and the AD lit the cigarette for Resident 21, placed the lighter back in her box and continued to assist other residents. During an interview on 8/8/23 at 9:35 a.m., the AD indicated, Resident 21 was allowed to keep her own smoking material, because she preferred to. As the AD spoke, Resident 28 interrupted and indicated, yea, she's allowed to keep her stuff but nobody else is. Resident 21 indicated back to Resident 28, it wasn't her business and to shut her mouth. The AD changed the subject and the resident continued to smoke without incident. On 8/9/23 at 10:13 a.m., Resident 21 was observed. She laid on her bed with her eyes closed. Her lockbox was observed at the foot of her bed. The key was inside the lock. Her bedroom door was open. During an interview on 8/10/23 at 9:47 a.m., the Executive Director (ED) indicated, Residents were not permitted to keep smoking materials in their rooms, and staff were responsible for storage of smoking materials, especially memory care residents. On 8/11/23 at 11:19 a.m., Resident 21 was observed. She was seated in her WC outside of her room with her lockbox on her lap. The ED was on the unit and Resident 21 asked if she could go to smoke because she missed the morning smoke break. The ED indicated she had been asleep when they went out for the first break and did not want to wake her. Resident 21 began tearful and asked if she could go out at that time. The ED indicated she would help her out to smoke, in just a few minutes. On 8/8/23 at 2:40 p.m., Resident 21's medical record was reviewed. She was a long-term care resident who resided on the HSMC unit. She had diagnoses which included, but were not limited to, dementia (a degenerative brain disease which affects memory), bipolar (a mental illness which can causes radial and unpredictable mood swings), and Schizophrenia (a chronic brain disorder that affects a person's ability to think, feel, and behave clearly). Resident 21 signed a Smoking Policy agreement on 6/30/22. The agreement indicated, All smoking materials will be secured with the staff upon the resident's return . She had a comprehensive care plain initiated 7/25/22 which indicated she required supervision to smoke. An intervention for this care plan included, but was not limited to, residents and staff members are placing cigarettes, lighters, and all other smoking related materials securely at the nurses' station after each use. A nursing progress note dated 6/21/23 at 12:01 p.m., indicated, Required secured lock unit related to little or no safety awareness. The record lacked documentation of assessment/s for her ability to hold smoking materials independently. 5. On 8/7/23 at 10:25 a.m., a box of cigarettes and a lighter were observed on Resident 6's over the bed table. He was in bed with his eyes closed. On 8/10/23 at 12:03 p.m., Resident 6 was observed in the hallway with a cigarette behind one ear. The Maintenance man (MM) 12 was pushing him to his room. While in his room, the cigarette was still behind his ear. The Director of Nursing (DON) was in the room with Resident 6 and did not say anything to him about the cigarette behind his ear. On 8/10/23 at 10:12 a.m., Resident 6's record was reviewed. His diagnoses included, but were not limited to, chronic obstructive pulmonary disease (COPD), peripheral vascular disease (narrowed blood vessels reduce blood flow to the limbs), intermittent asthma (spasms in in the bronchi of the lungs causing difficulty in breathing), acquired absence of right leg above the knee (amputation), and chronic pain syndrome. A current smoking care plan, dated 11/9/22, indicated he was a smoker who would be compliant with the facility smoking policy. He would be supervised during smoking. A current smoking care plan, dated 4/19/23, indicated he was in non-compliance with the facility smoking policy. If materials were found, the resident would receive a 30 day discharge notice and the smoking materials would be turned in immediately. Department manager would perform room inspections weekly. A current smoking care plan, dated 6/5/23, indicated Resident 6 met facility policy to be an independent smoker. A physician's order, dated 11/16/22, indicated Resident 6, may smoke in accordance with the facility smoking policy. His smoking assessment, dated 6/22/23, indicated this evaluation was used to determine the resident's needs during supervised smoking. It indicated he used cigarettes, and was independent to hold and handle the cigarette, had a ability to dispose of ashes in the ashtray and extinguish the cigarette. The determination was the resident did not need a smoking apron, cigarette holder, someone to light or extinguish his cigarette, someone to retrieve it if dropped, and did not need one on one assistance. 6. On 8/8/23 at 12:47 p.m., Resident 41 was observed opening the exit door. He had used the codes to unlock the door. He indicated the knew the exit door codes and was an independent smoker. He kept his cigarettes and lighter in his room. On 8/9/23 at 11:16 a.m., Resident 41 indicated he was an independent smoker, that was why he had the door codes to get outside. His diagnoses included, but were not limited to, hemiplegia and hemiparesis following a stroke on his non-dominate side (paralysis and weakness on one side of the body), chronic congestive heart failure (weakness of the heart resulting in fluid buildup), COPD, intermittent asthma and angina pectoris (chest pain or discomfort due to coronary heart disease). A current smoking care plan, dated 4/13/23, indicated he was a smoker who would be compliant with the facility smoking policy. He would be supervised during smoking. A physician's order, dated 7/21/23, indicated Resident 41, may smoke in accordance with the facility smoking policy. His smoking assessment, dated 7/20/23, indicated this evaluation was used to determine the resident's needs during supervised smoking. It indicated he used cigarettes, and was independent to hold and handle the cigarette, had a ability to dispose of ashes in the ashtray and extinguish the cigarette. The determination was the resident did not need a smoking apron, cigarette holder, someone to light or extinguish his cigarette, someone to retrieve it if dropped, and did not need one on one assistance. 7. On 8/9/23 at 11:21 a.m., Resident 108 indicated she was an independent smoker and kept her cigarettes and lighter in her room. Her diagnoses included, but were not limited to, acute and chronic respiratory failure with hypercapnia (inability in breathe adequately resulting in increased carbon dioxide in the blood), COPD, chronic congestive heart failure. Her smoking care plan, dated 4/4/23, indicated she was a smoker who would be compliant with the facility smoking policy. She would be supervised during smoking. A physician's order, dated 4/25/23, indicated Resident 108, may smoke in accordance with the facility smoking policy. Her smoking assessment, dated 4/26/23, indicated this evaluation was used to determine the resident's needs during supervised smoking. It indicated she used cigarettes, and was independent to hold and handle the cigarette, had a ability to dispose of ashes in the ashtray and extinguish the cigarette. The determination was the resident did not need a smoking apron, cigarette holder, someone to light or extinguish his cigarette, someone to retrieve it if dropped, and did not need one on one assistance. 8. On 8/7/23 at 11:05 a.m., Resident 105 indicated she kept her cigarettes and lighter in her rollator (walker with storage and seat) basket. On 8/9/23 at 11:27 a.m., Res 105 indicated she was an independent smoker. She had the door code to exit the building to smoking independently. She indicated her cigarettes and lighter were in the room. Her diagnoses included, but were not limited to, bipolar disorder (mental condition with alternating periods of elation and depression), opioid dependence, and attention-deficit hyperactivity (trouble paying attention, controlling impulsive behaviors and /or be overly active). Her smoking care plan, dated 8/7/23, indicated she was a smoker who would be compliant with the facility smoking policy. She would be supervised during smoking. A physician's order, dated 8/7/23, indicated Resident 108, may smoke in accordance with the facility smoking policy. Her smoking assessment, dated 8/7/23, indicated this evaluation was used to determine the resident's needs during supervised smoking. It indicated she used cigarettes, and was independent to hold and handle the cigarette, had a ability to dispose of ashes in the ashtray and extinguish the cigarette. The determination was the resident did not need a smoking apron, cigarette holder, someone to light or extinguish his cigarette, someone to retrieve it if dropped, and did not need one on one assistance. 9. On 8/7/23 at 10:53 a.m., Resident 106 indicated she was an independent smoker and was able to keep her cigarettes and lighter in her room. On 8/11/23 at 12:17 p.m., Resident 106's record was reviewed. Her diagnoses included, but were not limited to, schizophrenia (mental disorder with a breakdown of thought, emotion and behavior, leading to faulty perception) encephalopathy (functioning of the brain is affected by some agent), dementia (mental process or loss of intellectual functioning, often with personality changes), seizures (sudden attack of illness epileptic fit)), COPD, atrial fibrillation (common type of heart arrhythmia), and shortness of breath. Her smoking care plan, dated 8/4/23, indicated she was a smoker who would be compliant with the facility smoking policy. She would be supervised during smoking. A physician's order, dated 8/5/23, indicated Resident 106, may smoke in accordance with the facility smoking policy. Her smoking assessment, dated 8/4/23, indicated this evaluation was used to determine the resident's needs during supervised smoking. It indicated she used cigarettes, and was independent to hold and handle the cigarette, had a ability to dispose of ashes in the ashtray and extinguish the cigarette. The determination was the resident did not need a smoking apron, cigarette holder, someone to light or extinguish his cigarette, someone to retrieve it if dropped, and did not need one on one assistance. A current policy, titled, Smoking Policy, with no date, was provided by the facility. A review of the policy indicated, .All residents' smoking materials will be kept by the facility in a secure location .all residents will be under supervision while smoking .Smoking monitors will hold lighters for ignition of cigarettes .Smoking materials will be kept in a safe/secure location within the facility under staff control .Residents will have no smoking materials in their possession. This includes lighters .Smoking materials may be accepted by the Administrator/SSD (Social Services Director)/Charge Nurse .All smoking materials will be held in the facility smoking cart/receptacle (secured) . Smoking materials will be labeled so as to keep an accurate inventory of each resident's supplies .The facility will determine designated smoking locations and times .Smoking areas/times are to be posted .Residents who go out to smoke must sign out and sign back in with the assistance of the person supervising their smoking 3.1-45(a)(1) 3.1-45(a)(2)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

A2. A comprehensive record review was completed on 8/8/23 at 2:32 p.m. Resident 34 had the following diagnoses, but not limited to COPD (Chronic Obstructive Pulmonary Disease, GERD (Gastroesophageal R...

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A2. A comprehensive record review was completed on 8/8/23 at 2:32 p.m. Resident 34 had the following diagnoses, but not limited to COPD (Chronic Obstructive Pulmonary Disease, GERD (Gastroesophageal Reflux Disease), overactive bladder, essential hypertension, cognitive communication deficit, major depression disorder and insomnia. During and observation on 8/7/23 at 10:32 a.m., Resident 34 had his nebulizer mask propped up on the drawer of his nightstand. The mask was not bagged. Resident 34 had a care plan dated 10/11/22 indicating he was noncompliant with nebulizer treatments, refusal of medications. He also had a care plan, dated 7/25/22, indicating he refuses smoking cessation interventions such as lozenges and nebulizer treatment for COPD. A3. A comprehensive record review was completed on 8/8/23 at 2:00 p.m. for Resident 2. She had the following diagnoses, but not limited to type II diabetes, neuropathy, essential hypertension, mild cognitive impairment, peripheral vascular disease, depression, and hyperlipidemia. During an observation on 8/7/23 at 11:05 a.m., Resident 2 had an oxygen supply bag attached to her oxygen concentrator. The bag was dated 7/22/23. Resident 2's medical record lacked a care plan related to oxygen usage. She had an order for oxygen at 2 liters per minute per nasal cannula. A policy titled, Oxygen Administration, was provided by the ED (Executive Director) on 8/8/23 at 3:05 p.m. It indicated, .At regular intervals, check and clean oxygen equipment, masks, tubing, and cannula A. Based on observation, interview, and record review, the facility failed to ensure respiratory equipment was properly replaced, stored and placed on a residents for 3 of 4 residents reviewed for respiratory care (Residents 21, 34, and 2). B. Based on observation, interview, and record review, facility failed to clean the filter of a specialized oxygen concentrator and ensure an ambu-bag was readily accessible at bedside for a resident, who was dependent on respiratory and tracheostomy for 1 of 1 resident reviewed for tracheostomy care (Resident 26). Findings include: A1. On 8/7/23 at 10:14 a.m., Resident 21 was observed in her room on Hope Springs Hall, a secured memory care unit. She was reclined in her bed with the head of her bed (HOB) elevated. She wore a nasal canula connected to a concentrator which ran on 4 liters (L). There was a rolling bedside table next to her. The table was cluttered with several items which included, but was not limited to: a small, personal nebulizer with an attached nebulizer mask. The mask and tubing were dated 5/12/23 and was not bagged. The mask rested on the wood of the table. There was a portable oxygen tank on the back of a wheelchair (WC) which was observed at the foot of her bed. The oxygen tubing/nasal cannula from the portable tank was observed coiled and unbagged, on the floor. The tubing was dated 7/7/23. On 8/7/23 at 10:38 a.m., an unidentified nursing staff member was observed as she replaced and dated the oxygen concentrator tubing. The date read 8/3/23. When asked why it was dated for the previous week, she indicated, that was when it had been changed, but they must have forgotten to date it. At that time, Resident 21 was observed seated in her WC, and wore the nasal cannula attached to her portable tank. The tubing from the portable tank was dated still dated 7/7/23. During an interview on 8/7/23 at 10:40 a.m., Registered Nurse (RN) 45 observed the portable tank and tubing. She indicated it was out of date and needed to be replaced. She indicated staff were supposed to replace oxygen tubing and equipment as needed and at least weekly on Thursdays on the evening shift. On 8/8/23 at 9:32 a.m., Resident 21 was assisted to the courtyard with her peers for a smoke break. The Activity Director (AD) stopped Resident 21 at the door, helped her remove her NC and portable oxygen tank, and placed it on the floor by the door so that the tubing and nosepiece touched the floor. On 8/8/23 at 9:48 a.m., Resident 21 finished her smoke break and was assisted back inside by the AD. Inside the door, she replaced the portable oxygen tank on the back of the WC, and replaced the tubing, which had been on the floor, back into Resident 21's nose. On 8/8/23 at 2:40 p.m., Resident 21's medical record was reviewed. She was a long-term care resident. She had diagnoses which included, but were not limited to, dementia (a degenerative brain disease which affects memory), COPD (a group of diseases that cause airflow blockage and breathing-related problems, often making it difficult to breath). She had current physician's orders, which included, but were not limited to: a. Change oxygen tubing and bottle, clean filter weekly on Thursdays b. Nebulizer mask and tubing- change weekly on Tuesdays A nursing progress note, dated 6/2/23 at 12:39 p.m., indicated Resident 21 had a change in her condition. She was unresponsive and short of breath. Her oxygen saturation level was only 91% even though her oxygen was increased to 6 liters per minute. She was sent to the emergency room (ER). A (late entry) physician's progress note dated, 6/14/23 at 10:38 p.m., indicated Resident 21 had been seen for readmission after a hospital stay where she was diagnosed with pneumonia, and COPD exacerbation. B. On 8/7/23 at 10:20 a.m., Resident 26 was observed in her bed with her eyes closed. She did not respond to vocal questions. Her oxygen concentrator was observed, the filter had a very thick layer of dust, it was set to provide 28% oxygen to the tracheal opening in her neck. Several boxes of oxygen and tracheal supplies were observed in the corner of her room. On top of an open box, farthest from the resident, was an ambu-bag (hand held device commonly used to provide positive pressure ventilation to patients who are not breathing), still in its original packaging. On 8/7/23 at 10:25 a.m., Licensed Practical Nurse (LPN) 8 indicated Resident 26's oxygen concentrator was set to deliver 28% oxygen. On 8/8/23 at 10:31 a.m., Resident 26's oxygen concentrator filter was observed to have a very thick layer of dust. Her ambu-bag was not at her bedside. It was still in the corner of the room, on top of an open box of oxygen and tracheal supplies. On 8/9/23 at 10:52 a.m., Resident 26's oxygen concentrator filter was observed to have a very thick layer of dust. Her ambu-bag was not at her bedside. It was still in the corner of the room, on top of an open box of oxygen and tracheal supplies. On 8/9/23 at 11:05 a.m., the Maintenance Technician 12 indicated he did not service her oxygen concentrator. On 8/9/23 at 12:10 p.m., the Director of Nursing (DON) indicated Resident 26's oxygen filter was dirty and should have been cleaned. She was observed to scrape away some of the thick layer of dust with her fingernail, exposing the black filter under it. She indicated the ambu-bag was in the room, but should have been at the resident's bedside. On 8/10/23 at 12:02 p.m., the DON indicated the resident did not need tracheal suctioning everyday and it was unnecessary to put the resident through it. On 8/8/23 at 10:12 a.m., Resident 26's record was reviewed. Her diagnoses included, but were not limited to, anoxic brain damage (damage to the brain due to lack of oxygen), tracheostomy status (opening in windpipe to relieve obstruction when breathing), seizures (sudden attack of illness, epileptic fit), altered mental status (this condition causes changes in consciousness), cognitive communication deficit, aphasia (loss of ability to understand or express speech due to brain damage), dyspnea (difficult or labored breathing), oropharyngeal dysphagia (impairment in the production of speech due to brain damage), and personal history of cardiac arrest. Her physician order's indicated to: a. Suction trachea every shift and as needed for oxygen care. b. Clean her oxygen concentrator filter once weekly, every Thursday, during the night shift and as needed. c. Keep an ambu-bag at the resident's bedside, in case of emergency. d. Keep call light in reach. A care plan, dated 8/30/22 with revisions, indicated Resident 26's potential for ineffective airway clearance due to building of trachea-laryngeal secretions in the tracheostomy tube indicated to perform tracheostomy care every day and as needed and perform frequent pulmonary toileting (suctioning of the airways, changing body position and vigorous coughing) to main the airway. Assess for signs and symptoms of dyspnea, stridor (harsh or grating sound when breathing caused by obstruction), and cyanosis (bluish discoloration of the skin due to inadequate oxygenation of the blood). Suction the resident's tracheostomy tube and mouth as indicated, every shift and as needed. A care plan, dated 8/30/22 with revisions, indicated Resident 26 had a tracheostomy related to anoxic brain injury. She will have no signs and symptoms of infection through the review date. Using universal precaution, suction as necessary. On 8/10/23 at 11:33 a.m., the DON indicated the manufacturer's manual was the policy for Resident 26's oxygen concentrator and her machine also provided humidity to the oxygen she received. A current operator's manual, titled, Drive Model 18450 Heavy Duty 50 PSI Compressor Operator's Manual, with no date, was provided by the DON, on 8/9/23 at 2:05 p.m. A review of the operator's manual indicated, .Replacing cabinet filter .Perform this procedure as needed. Replace every 12 months or as needed. Frequency will depend upon environmental conditions .The rear filter may be periodicaly [sic] rinsed with water to remove any debris or dust. Let air dry before replacing 3.1-47(a) 3.1-47(a)(4) 3.1-47(a)(5) 3.1-47(a)(6)
MINOR (B)

Minor Issue - procedural, no safety impact

Assessment Accuracy (Tag F0641)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to update a resident's Minimum Data Set (MDS) information after an a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to update a resident's Minimum Data Set (MDS) information after an above the knee (AKA) amputation, accurately code level II assessments for residents with level IIs, and accurately code resident's who were receiving hospice and anticoagulant medication for 5 of 8 residents reviewed for MDS accuracy (Resident 6, 12,13, 16, and 53). Findings include: 1. A comprehensive record review was conducted for Resident 13 on 8/8/23 at 1:21 p.m. Here diagnoses included but were not limited to type 2 diabetes, major depressive disorder, hemiplegia (paralysis on one side of the body), cerebral infarction (stroke), hyperlipidemia (high cholesterol), essential hypertension (high blood pressure), anemia, aphasia (difficulty with speaking), and seizures. Resident 13 had an MDS (Minimum Data Set) assessment completed on 7/1/23. The MDS indicated Resident 13 was prescribed an anticoagulant. Resident was prescribed Plavix (an antiplatelet drug taken to prevent blood clots) 75mg 1 tablet one time daily for anticoagulant. Plavix was not an anticoagulant indicating the MDS was coded inaccurately. 2. A comprehensive record review was conducted for Resident 53. She had the following diagnoses but not limited to liver failure, cerebral infarction, hepatitis C, peripheral vascular disease, heart failure, hypertension, and nausea. Resident was receiving hospice services via a local hospice care company. Resident had an MDS completed on 5/31/23. The MDS did not indicate resident was receiving hospice services. Resident 53 had a care plan dated 5/23/23 indicating she received hospice services. 3. On 8/11/23 at 12:00 p.m., a comprehensive record review was conducted for Resident 12. His diagnoses included but were not limited to COPD (Chronic Obstructive Pulmonary Disease), major depression, coronary artery disease, major depression, BPH (Benign Prostatic Hypertrophy), GERD (Gastroesophageal Reflux Disease), dysphagia (difficulty swallowing), hyperlipidemia (high cholesterol) and MI (myocardial infarction). Resident 12 had a level II completed on 8/22/19 related to diagnosis of major depression. Resident 12 had an MDS assessment completed on 7/23/23. Section A 1500 indicated he did not require a level II assessment. Resident 12 had a care plan dated 7/7/23 indicating he required a level II assessment related to major depressive disorder. 4. On 8/11/23 at 2:05 p.m., a comprehensive record review was conducted for Resident 16. Her diagnoses included, but were not limited to chronic liver disease, cerebral infarction, peripheral vascular disease, heart failure, essential hypertension, schizophrenia, psychotic delusional disorder, PTSD (Post Traumatic Stress Disorder), and mood disorder. Resident 16 had a level II dated 11/3/22. Resident 16's MDS, section A 1500 did not indicate resident required a level II related to schizophrenia, psychotic delusional disorder, PTSD and mood disorder. Resident 16 had a care plan dated 4/24/23 indicating she required a level II related to paranoid schizophrenia without specialized services. During an interview, on 8/11/23 at 1:23 p.m., the RNC (Regional Nurse Consultant) indicated the facility referred to the RAI (Resident Assessment Instrument) for the accuracy of MDS assessments. 5. On 8/10/23 at 10:12 a.m., Resident 6's record was reviewed. His diagnoses included, but were not limited to, acquired absence of right leg below the knee (amputation), chronic obstructive pulmonary disease (COPD), peripheral vascular disease (narrowed blood vessels reduce blood flow to the limbs), intermittent asthma (spasms in in the bronchi of the lungs causing difficulty in breathing), and chronic pain syndrome. A review of Resident 6's Minimum Data Set (MDS) indicated on 11/11/22, 2/11/23, and 5/14/23, Resident 6's MDS' were inaccurate. He had his AKA amputation on 10/31 /23 and was still reported as a below the knee amputation (BKA) on those dates. All three indicated he had an, acquired absence of right leg below knee. A nursing progress note, dated 11/3/22 at 11:03 p.m., Resident 6 returned from the hospital after an AKA of the left leg. He came by ambulance with 2 paramedics via a stretcher. A pain care plan, dated 9/26/22, indicated Resident 6 had the potential for pain due to a right BKA. Interventions included pain medications as ordered, notify medical doctor of uncontrolled pain, and observe for effectiveness of the intervention. An Activities of Daily Living (ADL) care plan, dated 9/24/22, indicated Resident 6 required staff assistance with ADLs due to impaired balance and right BKA. An intervention indicated for the resident to complete as much as he was able to do. An amputation care plan, dated 10/20/22, indicated Resident 6 had a right below the knee (BKA) amputation. Monitor for signs and symptoms of infection. On 8/11/23 at 10:17 a.m., the Director of Nursing (DON) indicated Resident 6's diagnoses and care plans were resident centered and up-to-date as the resident changed. On 8/11/23 at 10:40 a.m., the DON indicated the MDS information should have been updated after Resident 6's 10/31/22 AKA amputation. On 08/11/23 at 11:23 a.m., the MDS Coordinator (MDSC) indicated she did not catch the change in condition for Resident 6 after his surgery. He left the faciity on [DATE] for an above the knee amputation. She indicated the hospital notes and the admission assessment were available to her. Both indicated the resident experienced an above the knee amputation and she just missed it. She indicated it was human error. On 8/11/23 at 11:33 a.m., Resident 6's admission assessment, dated 11/3/22, indicated, Under Head to Toe Assessment that the resident had a surgical incision due to a right above the knee amputation (AKA amp). On 8/11/23 at 11:41 a.m., the Executive Director (ED) indicated her expectation was for the staff to follow the hospital discharge summary and correlation the new information with the resident's record. A current policy, titled, Baseline Care Plan/Comprehensive Care Plans, dated 9/18/18, was provided by the DON, on 8/10/23 at 8:25 a.m. A review of the policy indicated, .The Comprehensive Care Plans will be reviewed and updated every quarter at a minimum. The facility may need to review the care plans more often based on changes in the resident's condition and/or newly developed health/psycho-social issues During a review of CMS's Long-Term Care Facility Resident Assessment Instrument 3.0, Version 1.16, dated October 2018, indicated, .Federal regulations .require that (1) the assessment accurately reflects the resident's status 3.1-31(c)(1) 3.1-35(a) 3.1-35(c)(1)
Apr 2022 26 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. During a confidential interview it was indicated, the biggest concern related to Resident C's care at the facility, was how b...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. During a confidential interview it was indicated, the biggest concern related to Resident C's care at the facility, was how bad her foot and legs got. They weren't that bad in the hospital, then all of the sudden she got sent back to the hospital with black feet. She did originally have an ulcer on the bottom of her foot, but when she got back to the hospital, they were gangrene and black and looked like they were rotted off. Resident C was supposed to have a follow up doctor's appointment on 3/28/22 but the DON didn't do anything about it. On 4/13/22 at 3:58 p.m., Resident C's medical record was reviewed. She was admitted to the facility on [DATE] after a 4 day hospital stay where she was treated primarily for a foot fracture sustained during a fall at home and received secondary treatment for burns sustained in a previous smoking accident. A hospital discharge summary for the hospitalization prior to admission was dated 2/28/22. The discharge summary included an updated medication and treatment regime that did not indicate any treatments to her feet. The discharge summary indicated Resident C had a pre-scheduled orthopedic follow up appointment for 3/28/22. The discharge summary indicated Resident C had sustained a closed, nondisplaced fracture of the 5th metatarsal bone of the left foot with delayed healing. Multiple skin burns, skin tears, and skin wounds were noted with instructions to clean the wounds two times a day and apply santyl. As for the left foot fracture instructions were given to administer gabapentin 100 mg at bedtime and wear a surgical shoe when out of bed. A physical exam was conducted upon her discharge and her skin was noted to have a large healing burn on her back and neck and left lower extremities with healing areas. The discharge summary did not indicate Resident C had any gangrene or necrotic tissue. Resident C's admission orders, (initiated upon her admission on [DATE]) were reviewed. There were no admission orders for treatment to her burns and skin wounds. An admission nursing progress note 2/28/22 at 1:58 p.m., Resident C admitted with diagnoses of closed non-displaced fracture of 5th metatarsal bone of left foot with delayed healing, weakness, history of CVA (stroke), burn, severe protein- calorie malnutrition and vitamin D deficiency. Resident C was alert with periods of confusion and disorientation, but able to ambulate with boot on left foot. Her skin was noted to have multiple areas of impairment including sacrum, coccyx, left foot and toes, and left hip. The admission progress note lacked documentation of the description of the wound areas and did not indicate any area of her body with gangrene or necrotic tissue. A comprehensive nursing admission assessment dated [DATE] at 1:58 p.m. indicated the following wound locations, description and measurements: a. Wound 4 was a burn, located on her face that measured 4 centimeters (cm) long, by 2 cm wide, by 0.5 cm deep b. Wound 26 was an unstageable pressure ulcer, located on her left hip that measured 5 cm long by 2.5 cm wide, and 0 cm depth. c. Wound 52 was an unstageable pressure ulcer, located on her left toes that measured 1.5 cm long, by 2.0 cm wide, and 0.1 cm deep. d. Wound 50 was an unstageable pressure ulcer, located on her left heel that measured 3.5 cm long, by 3.0 cm wide, and 0 cm depth. e. Wound 53 was a suspected deep tissue injury, located on her sacrum that measured 2 cm long, by 1.5 cm wide, by 0 cm depth. f. Wound 23 was a stage 4 pressure ulcer, located on her coccyx that measured 3 cm long, by 2 cm wide, by 0.3 cm deep. The record lacked documentation that Resident C had been referred to, and/or evaluated by SWAT, (skin and wound team). Resident C was seen via a tele-health video conference call on 3/1/22 at 10:12 a.m. The tele-health progress note indicated Resident C had pain in her foot, that was constant and aching. The note did not indicate which foot, and upon a physical exam, the note did not indicate Resident C's feet had been examined. No new orders were given, and the treatment plan for the Resident's pain was to continue Norco 5/325 mg as needed and follow up with orthopedics (ortho) as scheduled. Resident C's baseline care plan, dated 3/1/22, lacked documentation of the above noted skin integrity concerns Another tele-health progress note, dated 3/2/22 at 1:33 p.m., incorrectly documented Resident C as a male. Treatments for Resident C's multiple wounds which included but were not limited to her left foot and toes were not initiated until 3/4/22, 4 days after her admission. On 3/4/22 at 4:16 p.m., an acute tele-health video visit was conducted for the chief complaint of pain. The progress note indicated, .dry gangrene of the LE [left extremity] . Patient appears anxious and uncomfortable during visit, she states she is in severe pain. Pain is 10/10 located at her lower extremities, she has a difficult time describing the pain however per nurse report it has been excruciating and inhibiting her from normal functioning/obtaining adequate sleep. She appears ill and very cachectic. She denies other symptoms however her pain level appears to be inhibiting her from being able to accurately answer questions . severe pain 2/2 dry gangrenous skin lesions New orders were given to increase her pain medication by adding Oxycodone 10 mg every 6 hours. On 3/11/22 Resident C was placed on Hospice. An admission hospice narrative 3/11/22 at 12:00 p.m., indicated .patient came to facility with necrotic extremity although as noted above, the admission documentation lacked any description of necrotic or gangrenous tissue. A nursing progress note, dated 3/31/22 at 12:14 p.m., indicated Resident C had been sent to the ED (emergency department) due to a decline A hospital admission note, dated 3/31/22, indicated, [Resident C] presents to ED via EMS [emergency medical staff] from ECF [extended care facility] for further evaluation of necrotic left lower extremity. Per EMS, ECF stated necrosis has been getting progressively worse and started to drain upon arrival . LLE with gangrene to left knee from plantar aspect of foot, concerns for wet gangrene . she has extensive dry gangrene of the left lower leg extremity involving nearly the complete lower leg. She has evidence of wet gangrene on the distal left thigh most notably on the posterior aspect . patient was deemed a poor surgical candidate as CTA (Computed tomography angiography) demonstrates occlusion of the bilateral iliac as well as superficial femoral on the left Further the hospital record indicated, .patient present to the hospital with acute mental status change and LLE gangrene. Patient has been in a nursing facility and has a previous history of stroke and residual left side weakness. Patient was seen by ortho before for previous left foot fracture treated non-operatively. She had multiple scabs on her foot at that time. She has been in an ECF for the past month. She presents today with gangrenous extremity up to the knee During an interview on 4/13/22 at 3:10 p.m., the Regional Director of Clinical Operations, (RDO) indicated, Resident C had not been referred to SWAT because of staffing issues the facility had in March. When the RDO was informed of the limited and inaccurate documentation of Resident C's wounds (as compared to the hospital records which noted increased in size and severity from a couple of scabs on her left toe, to full wet/dry gangrene from her foot to her ankle), the RDO indicated the documentation was lacking and it was very important to capture the full extent of a resident's wound upon admission to better serve the resident. During an interview on 4/13/22 at 3:17 p.m., the Director of Nursing (DON) indicated, Resident C admitted to the facility on [DATE] and had necrotic toes at that time. She went down to see the resident and the toes on her left foot looked like they could fall off at any time. She was seen by the doctor the day after she admitted and treatments for the area remained the same. They were going to monitor the area until she was supposed to have a follow up ortho visit on 3/28/22 but the DON indicated she had too much going on, and she forgot the appointment. Then the resident had a decline in her health and since she was a full code status, she was sent to the ED. When discrepancies between the hospital discharge paperwork and facility's admission documentation related to the wounds were questioned, the DON agreed the facility's admission documentation did not reflect the severity of the level of necrosis and gangrene to the left foot/toes. Based on observation, interview and record review, the facility failed to treat a resident with Diabetes Meletus as ordered by the hospital discharge instructions for diabetic medication and diabetic wound care resulting in Resident B having significant risk of hypo/hyperglycemia and wound deterioration or infection and the facility also failed to ensure care was given for diabetic wound care, IV antibiotics (Resident E), and non-pressure wound care (Resident C and D) for 4 of 9 residents reviewed for quality of care. The Immediate Jeopardy began on 3/18/22 at 7:14 p.m. when Resident B was admitted to the facility from the local hospital. The resident's hospital discharge paperwork indicated the resident was receiving Accuchecks and insulin on a sliding scale at the hospital and received treatment for multiple wounds on the legs, feet and toes. The hospital discharge notes indicated the Accuchecks, insulin, and wound treatments should have been continued at the facility. The facility failed to continue to assess and document the resident's wounds after admission. The nurses did not receive orders for wound treatments or document any treatments to the wounds. There were no orders for Accuchecks (rapid blood sugar testing) or diabetic medication since admission, and the facility failed to assess the residents blood sugar since admission. The physician was not notified of the missing diabetic care orders or the wounds. A medication for edema in the lower extremities was ordered but needed clarification for the missing dosage. The facility failed to obtain the clarification and the medication was not administered. The Administrator, Director of Nursing, and the Regional Nurse Consultants were notified of the immediate jeopardy at 3:20 p.m. on 4/5/22. The immediate jeopardy was removed, but noncompliance remained at a lower scope and severity of isolated no actual harm with potential for more than minimal harm that is not immediate jeopardy, on 4/7/22 when the facility audited all the diabetic residents and residents with new admissions for medication, diet, and wound care orders and completed nursing staff education for the new admission process. Findings include: 1. On 4/5/22 at 10:05 a.m., during an observation and interview, Resident B was lying in bed watching television. Both of his legs were wrapped in gauze, from his knees to his ankles. There was no date or time on the bandages. His toes were blackened with dark crusty patches and his right great toe appeared to be partially missing. Both feet appeared swollen. The right foot was swollen, much larger than the left. The right foot was ashen gray, and the left foot was bright red and shiny. The toenails were long and yellow brown in color. The resident indicated the wounds were from his diabetes and he was unable to wear shoes comfortably. He had stopped taking his diabetic pills at home because he thought he didn't need them That was what caused his problems and landed him in the hospital. The facility had wrapped gauze on his legs a couple times. They did not do any kind of daily treatments like he had in the hospital. He had a lot of pain in his legs, they hurt all the time. He rated his pain as 6 out of 10. They gave him some Advil or something like that. It helped a little bit. On 4/5/22 at 3:15 p.m., the medical record was reviewed for Resident B. The diagnoses included but were not limited to diabetes with neuropathy (nerve pain), cellulitis (skin infection) right lower limb (leg), and congestive heart failure. On 3/18/22 at 7:14 p.m., in a progress note Licensed Practical Nurse (LPN) 11 indicated Resident B had arrived to the facility by stretcher. He was alert and oriented and a full code. He was a fall risk, needed assistance of one, and used a walker to ambulate. The resident was continent of bowel and bladder and used a urinal. The medical history included diabetes, hypertension (high blood pressure) and coronary artery (heart disease) with surgery in 2001. Diet was no more than 3,000 milligrams (mg) salt per day and no more than 75 grams (gm) of carbohydrates per meal, regular consistency, and thin liquids. He had 2 plus (+) edema (swelling) to bilateral lower extremities. Resident B had ulcers on both lower legs and vascular disease. His right buttocks had an open area with instructions to cleanse with soap and water, pat dry, apply sensicare ointment, and cover with methiplex border (type of bandage). His right lower extremity had an area with instructions to cleanse with mild soap and water, apply medihoney alginate, abd (padded dressing), and secure with kerlix (gauze wrap) and stretch net. His toes had wounds with instructions to apply betadine to all toes. His left dorsal foot had a blister with instructions to allow betadine to dry, secure with kerlix and stretch net. The dressings should be changed every other (qod) day and as needed (prn). Resident positive for MRSA (infection in wounds). Resident B's last blood sugar was 152. Resident had no complaint of pain or discomfort. A review of Resident B's hospital transfer documents, dated 3/18/22, indicated the following: Future clinic visits were scheduled on 3/25/22 at 12:00 p.m. for a Lab Blood Draw, on 3/25/22 at 12:30 p.m. to check-in for the appointment, and on 3/25/22 1:00 p.m. for the Geriatrics Practitioner appointment. On 3/28/22 at 11:45 a.m. for a Lab Blood Draw, on 3/28/22 at 12:45 p.m. for the appointment check in, and on 3/28/22 at 1:00 p.m. for the Geriatrics Practitioner appointment. An appointment for Vascular surgery was to be scheduled in 1 to 2 weeks. The reasons the patient was admitted to the hospital were skin infection and ulcers on his legs due to vascular disease. He was diagnosed with cellulitis which improved with antibiotics (vancomycin and unasyn). The MRSA (methicillin resistant staph aureous) screening was positive. The hospital transfer documents, dated 3/18/22, indicated Resident B was to continue taking these medications: acetaminophen (Tylenol) 650 milligrams (mg) by mouth every 6 hours aspirin enteric coated 325 mg by mouth once a day atorvastatin (blood pressure medicine) 40 mg by mouth every p.m. cholecalciferol (vitamin D3) 50 mg by mouth every day clopidogrel (blood thinner) 75 mg by mouth daily melatonin (sleep aid) 6 mg by mouth every p.m., as needed multivitamin with minerals, prenatal cap one by mouth daily polyethylene glycol (laxative) 3350 powder one packet by mouth daily sacubitril/Valsartan (reduces blood pressure and improves circulation) one tablet twice a day sennosides (stool softener) tab give 8.6 mg by mouth twice a day spironolactone (blood pressure and fluid retention) 12.5 mg by mouth daily The hospital transfer documents, dated 3/18/22, indicated Resident B was on a modified diet of low salt with no more than 3,000 mg of salt per day, and limited carbohydrates with no more than 75 gram (g) per meal The hospital transfer documents, dated 3/18/22, indicated Resident B's Hgb A1C (indicates high blood sugar over a 3 month period, diabetes) was 7.7 % with a diabetic range of 6.5% or higher and a normal range of below 5.7%. Resident B indicated he was prescribed metformin (diabetic pill) but had not taken it for several weeks. Will restart metformin on discharge. QID [four times a day] glucose checks, sliding scale insulin correction 1:60 and PCP [primary care physician] follow-up. A hospital physician summary notation, dated 3/17/22 at 12:39 p.m., indicated, .States he can't tell much difference in his right leg after stenting yesterday. He had initially declined to consider SNF [skilled nursing facility], but after I spoke with him today about whether he thinks he can take care of his wounds himself. He agreed that he cannot and that it would be better if he had assistance with wound care. He also agreed that he needs to have better nutrition and get stronger prior to returning home. In view of all this he is now agreeable to short-term SNF after discharge, but 'I don't want to die there'. The hospital medication list from the hospital transfer paperwork had ink check marks beside each medication. A handwritten notation beside the Valsartan order indicated, Need clarification on strength. The admission Assessment form completed by LPN 11, on 3/18/22 at 6:30 p.m., included but was not limited to: Diet was no more than 75 gm of carbs per meal, regular consistency, and thin liquids. Skin had LLE (left lower extremity) vascular ulcers, right buttock OA [open area], RLE [right lower extremity] vascular ulcers. Resident had ulcers of vascular disease to the bilateral lower extremity (BLE), the right buttocks, has an OA, RLE had a wound, treatment was in place. The resident had a telehealth progress note for Admission, on 3/23/22 at 1:28 p.m., entered by the facility physician. The note indicated the resident was seen for chief complaint of cellulitis right lower limb, congestive heart failure, diabetes II with neuropathy and alcoholic liver disease. Resident B was seen and examined for new admission. The current medications were listed. There was no descriptions of the resident's wounds and no treatment orders listed. No orders for diabetic medication, labs or blood sugars were ordered. There were no new orders. Weekly skin check documentation, dated 3/25/22 and 4/1/22, indicated the resident had existing areas of loss of skin integrity and no new loss of skin integrity. The form indicated the existing areas were to be updated on the Weekly Wound Evaluation for each existing area of loss. There were no Weekly Wound Evaluations in the medical record. There was no wound description or measurements. There was no record of treatments. A review of the resident's current physician orders did not include any dressing change orders or treatment orders for the resident's wounds on the bilateral legs or buttocks. There was no order for Valsartan. The resident did not have orders for blood glucose testing, Accuchecks or any diabetic medication. There were no orders for the resident to return to the hospital clinic on 3/25/22 and 3/28/22, or to schedule an appointment in 1-2 weeks with the vascular surgery clinic. There was no documentation in the record that indicated the resident had returned to the hospital clinic since his admission to the facility. A review of the medication administration record (MAR) and treatment administration record (TAR) since admission did not include any blood sugar testing/Accuchecks, diabetic medication, or wound care. The resident's diet order was General diet, regular texture, thin liquid consistency. There was no code status order. The resident had not received any Valsartan and it was not listed as a medication order. The resident's code status was blank on the Face Sheet and electronic record information bar. A review of Resident B's Baseline Care Plan Code Status section was blank, advanced directive indicated n/a (not applicable). Section 3A Special Treatment/ Health conditions indicated receives a treatment to his legs. Section 3H Safety Risks indicated receives a treatment to legs daily. Section 4A Dietary indicated Diet order: General. The resident did not have a comprehensive care plan for wound care/skin integrity or diabetes. On 4/4/22 the Minimum Data Set (MDS) Coordinator entered a new Care Plan for Resident B on 4/4/22. The focus was Diabetes with risk for hypo/hyperglycemia and the goal was Will have no s/sx of hypo/hyperglycemia daily. The interventions were to provide antidiabetic medicines per order; check blood sugars per order; perform labs per order; monitor for signs and symptoms (s/sx) of hyperglycemia such as, but not limited to be flushed, fruity breath, thirst, and/or diaphoretic; monitor for s/sx of hypoglycemia such as pale, clammy, cool, thready pulse, lethargy; Notify MD and family as needed; and observe and report any signs of skin breakdown for example the feet and lower extremities. During an interview, on 4/4/22 at 4:00 p.m., the Director of Nursing (DON) indicated Resident B was admitted on [DATE]. Only the Director of Nursing (herself) or the Assistant Director of Nursing (ADON) did all the resident admissions. She had done Resident B's admission herself. He did not need blood sugars or diabetic medication according to his hospital discharge. There was a list of medications to continue. Those were the ones entered for his orders. The Valsartan was not ordered because there was no strength given. She was unsure if anyone followed up on the missing strength. He did not receive any blood sugars or diabetic medication. They had not ordered any treatments for his legs. He had gauze on them because he liked for them to be wrapped and would ask the nurses to do it. There was no order for it. The dressing was not documented. He did not have orders to see wound care or be treated by them. They had never seen him. He had not had any labs done that she knew of. He did not get blood sugar checks/Accuchecks, and none had been done. He was diabetic but wasn't getting any treatment for it (insulin or oral medication). He did receive insulin and Accuchecks in the hospital, but it had not been ordered at the facility. On 4/4/22 at 4:20 p.m., during an observation and interview, Resident B was lying on his bed, an unidentified staff member was removing the gauze dressing from his left leg. The right leg bandage was still intact. The resident's calf had 4 quarter sized blackened areas with inflammation (bright red tissue) around the perimeter of the blackened tissue. He was able to wiggle his toes and lift his legs to command to help with visualization. There was swelling noted to the left calf and foot. The foot was bright red and shiny. He indicated his pain was a 6/10 all the time. During the observation he was eating a one pound canned ham, directly from the can. During an interview, on 4/5/22 at 8:40 a.m., the DON indicated her and the ADON did do all the facility admissions but recently they had been having new hire nurses do the admissions and that was what happened with Resident B's admission. It was completed by one of the other nurses. They were training them to do admissions during orientation. She did not know if Resident B had been out to any clinic appointments since admission. During an interview, on 4/5/22 at 8:58 a.m., Qualified Medication Aid (QMA) 8 indicated she normally worked a different hall. She had worked the other hall yesterday and it was her first time working with Resident B. He was pretty quick and easy as far as medication pass. She had remembered him talking about going home. She did not know if he was confused. They found physician orders and what treatments to give during medication pass from the MAR, she could only remember 4 residents with Accuchecks yesterday. Resident B was not one of them. It would surprise me to know that he was a diabetic, because he did not have any orders for Accuchecks or insulin. She indicated she was unaware he had cellulitis. It was important to have full accurate order sets in the MAR since she was an agency nurse and she worked with different residents a lot of the time. During an interview, on 4/5/22 at 9:09 a.m., Licensed Practical Nurse (LPN) 9 and QMA 10 indicated they were the care givers for another hall. They both indicated they had never cared for Resident B before. Together they checked his orders and indicated he had never had an Accuchecks done in the facility since admission. He did not receive Accuchecks or receive any diabetic medication. During an interview, on 4/5/22 at 10:54 a.m., the DON indicated she contacted the physician on 4/4/22 and the Nurse Practitioner (NP) would see Resident B on 4/5/22. The physician and NP only did telehealth (video) visits, they wouldn't come into the facility. The physician had done a telehealth visit with the resident after admission. He had access to the hospital discharge papers and did not order anything additionally. Standards of practice did not trigger them to contact the physician for additional orders for wound care or diabetic medications or blood sugars. His cellulitis was healed. They only put dressings on because he wanted them to. He had stopped his own diabetic medication at home before he went to the hospital. During an interview, on 4/5/22 at 11:45 a.m., the DON indicated she had no answer to whether the resident had gone to appointments at the clinic or not. She was trying to get in touch with transportation to see if they took him anywhere. He did refuse some things. There is no documentation of the resident going out for any appointments or returning with any physician notes. If it happened there should be notes. On 4/5/22 at 12:53 p.m., the DON provided a written statement she indicated was from the facility transporter. The transporter had not taken Resident B to any appointments. She indicated the hospital picked up the residents themselves. They had not come to take him. The appointments were canceled. He had another appointment for 4/22/22, to go to the vascular clinic. She indicated the admission note, in the resident record, entered by LPN 11 was based on the report she had gotten from the hospital when Resident B was being transferred to the facility. The DON had not done that admission, she was mistaken. LPN 11 had done it. She did not know why the admission note wasn't consistent with the resident's physician orders. On 4/5/22 at 2:46 p.m., the Administrator provided a current, undated policy, titled admission Guidelines. This policy indicated .All applicants for admission will be individually assessed for reasonable accommodation, ensuring that no barriers to admission of whole diagnostic groups or conditions occurs. The pre-admission evaluation of each prospective resident must ensure that only those individuals are admitted whose medical/psychosocial needs can be met by the facility. The facility must have an order for immediate care written by a currently licensed physician for admission of an individual to the facility. An evaluation of each resident shall be made, prior to admission, which shall include personal or telephone interviews with the resident, the resident's physician, or the representative of the facility from which the resident is being transferred, if applicable. At the time each individual is admitted , the facility must have physician's orders for immediate care that are based on a physical examination performed by a currently licensed attending physician or his /her designee, written on the day of admission or within 30 days prior to admission On 4/5/22 at 2:46 p.m., the Administrator provided a current, undated policy, titled Physician's Orders- (Following Physician Orders). This policy indicated It is the policy of the facility to follow the orders of the physician. At the time of admission, the facility must have physician orders for the resident's immediate care. The facility will have orders to provide essential care to the resident, consistent with the resident's mental and physical status upon admission. The facility must have orders upon admission from the physician for: dietary, drugs (if necessary), routine care to maintain or improve the resident's functional abilities until staff can conduct a comprehensive assessment and develop an interdisciplinary care plan. AS assessments are completed, orders will be received from the physician to address significant findings of the assessments. Orders that accompany the resident on admission will be clarified by the physician through action of the nurse who will contact the physician for clarification upon the resident's admission According an article from the American Diabetes Association, titled, Glycemic Targets: Standards of Medical Care in Diabetes-2022, dated 12/16/21and retrieved on 4/5/22 at https://doi.org/10.2337/dc22-S006, indicated, The American Diabetes Association (ADA) 'Standards of Medical Care in Diabetes' includes the ADA's current clinical practice recommendations and is intended to provide the components of diabetes care, general treatment goals and guidelines, and tools to evaluate quality of care .Glycemic control is assessed by the A1C measurement, continuous glucose monitoring (CGM) using either time in range (TIR) and/or glucose management indicator (GMI), and blood glucose monitoring (BGM). A1C is the metric used to date in clinical trials demonstrating the benefits of improved glycemic control. Individual glucose monitoring is a useful tool for diabetes self-management, which includes meals, exercise, and medication adjustment, particularly in individuals taking insulin. CGM serves an increasingly important role in the management of the effectiveness and safety of treatment in many patients with type 1 diabetes and in selected patients with type 2 diabetes. Individuals on a variety of insulin regimens can benefit from CGM with improved glucose control, decreased hypoglycemia, and enhanced self-efficacy The immediate jeopardy that began on 3/18/22 was removed on 4/7/22 when the facility audited all the diabetic residents and residents with new admissions for medication, diet, and wound care orders and completed nursing staff education for the new admission process. The noncompliance remained at the lower scope and severity level of isolated no actual harm with the potential for more than minimal harm that is not immediate jeopardy because of the facility's need for continued monitoring. 2. On 4/4/22 at 10:31 a.m., during an observation and interview, Resident E was watching television seated in a recliner in her room. An intravenous (IV) pole was on her right. A completed bag of IV antibiotic medication hung on the pole. There was no date or time on the tubing or hang time on the bag. A PICC (peripherally inserted central catheter) was visible in the resident's upper right arm. The dressing was dated 3/22/22. Her left foot was wrapped in an ACE bandage (compression bandage). A tubing connected the bandage to a wound vacuum (vac) machine to the resident's left. There was no date or initials visible on the dressing. The Resident indicated she had come to the facility for rehab and IV antibiotics. She had surgery on her foot because of an infection and sore from her diabetes. She was supposed to go home soon, maybe a week or so, because her two or three weeks of antibiotics would be finished. Her PICC line dressing had not been changed since she came to the facility. That dressing she had on was done at the hospital. The wound vacuum (vac) dressing was supposed to be changed on Monday, Wednesday, and Friday. It had not been done yet th[TRUNCATED]
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure 2 of 7 residents were free of physical abuse f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure 2 of 7 residents were free of physical abuse from CNA 23. (Resident 29 and Resident 53). The deficient practice resulted in Resident 29 experiencing a soft tissue injury to the left wrist with increased pain. The facility failed to ensure 3 of 7 residents were free of verbal abuse by CNA 23. (Resident 26, Resident 25, and Resident 30). The deficient practice resulted in 5 of 7 residents overhearing the abuse and experiencing negative reactions or outcomes (Resident 29, Resident 39, Resident 53, Resident 9, and Resident 30). Findings include: 1. On 6/1/22 at 10:00 a.m., Resident 39 was interviewed. He indicated Resident 29 was hurt by Certified Nursing Assistant (CNA) 23. CNA 23 left marks all over his arm, and when his girlfriend came in to visit, she raised hell over it. CNA 23 was suspended then too, but they let him come back to work. On 6/1/22 at 10:40 a.m., Resident 29 was observed sitting up in his wheelchair beside his bed. At this time, he indicated his wrist hurt. His left wrist was observed resting across his lap. The wrist area was swollen and when Resident 29 lightly pressed it with his other hand he indicated it was tender to touch. Resident 29 indicated Certified Nursing Assistant (CNA) 23 had been too rough with him during a transfer a couple weeks ago when he yanked him up out of his wheelchair which caused his wrist to swell up and start hurting. Resident 29 indicated he usually had pain on his left side because that was the side which was taken out during his stroke, but the pain in his wrist was new and had not gone away since the incident with CNA 23. Resident 29 indicated he used to think CNA 23 was a pretty good worker, even if he was always in a hurry and sometimes made you feel like a pest. After Resident 29 complained about the pain in his wrist and what happened, everyone was really serious for the first few days, they got me an x-ray, and ice packs, but when the x-ray came back, they said it was fine and the pain was from his arthritis, so they let CNA 23 come back and everything went back to normal including CNA 23 caring for Resident 29. During a confidential interview, it was indicated CNA 23 was a serial abuser. They heard about the alleged incidents upon return to work, that CNA 23 had hurt Resident 29's arm and yelled at Resident 26. Also, CNA 23 yelled at Resident 25 all the time, but when that was investigated previously, and he was suspended and came back to work anyway. As for Resident 29, he knew exactly what happened to him. Everyone tried to say, he's making it up for attention, but that was simply not true. Yes, he would get fixated on certain things and had a distracted attention span because of his stroke, but he was telling the truth. Staff upon hire were told if you were suspended over allegations of abuse that was that and you would be fired. But not since CNA 23 had been suspended 3 or 4 times over abuse allegations. During an interview on 6/1/22 at 3:05 p.m., Licensed Practical Nurse (LPN) 19 indicated he was the nurse on shift when the concern with Resident 29's wrist was brought to his attention. Resident 29's girlfriend had been in to visit and came to him with the concern. He went to look at Resident 29's wrist and found it to be swollen, and the Resident complained of great pain when it was touched or tried to move. Resident 29 had constant pain on that side anyway, so staff had to be extra careful and gentle when moving his affected side. On 6/1/22 at 10:50 a.m., Resident 29's medical record was reviewed. He had admitted to the facility on [DATE] with active and current diagnoses which included, but were not limited to, hemiplegia and hemiparesis (paralysis and muscle weakness) following cerebral infarction (stroke), muscle wasting and atrophy, and abnormal posture. Nursing Progress Note, dated 2/14/22 at 10:00 a.m., indicated a telehealth video visit was conducted for his recent admission, medication refill, and covid screening. He takes Percocet 7.5/325mg for chronic bilateral LE pain. States pain is constant and aching. Medication does help with pain. He requires prescription today Nursing Progress Note, dated 2/18/22 at 11:28 a.m., indicated a telehealth video visit was conducted for .Chronic pain secondary to CVA (stroke) and hemiplegia . [Resident 29] states he has severe, chronic pain after experiencing MCA/CVA. He states his pain is 10/10 without his Norco and relived to 6/10 with his medication. Pain described as severe, debilitating and constant located at his back right lower extremity [which would be his lower left leg]. He denies associated constipation. He has no other complaints today. No h/a, dizziness, confusion, lethargy, sob, cp/abdominal pain today. No other concerns [Resident 29's] Chronic pain is well controlled with Norco Nursing Progress Note, dated 2/21/22 at 7:22 p.m., indicated Resident 29 complained of general right-sided pain, and received his as needed pain medication. Nursing Progress Note, dated 2/22/22 at 10:58 a.m., indicated Resident 29 complained of chronic right-sided pain he endorsed as nerve pain in the right arm/leg. Stated the pain was sharp at times and achy at other times. An order was placed to increase his Gabapentin. Nursing Progress Note, dated 2/25/22 at 5:09 p.m., indicated a telehealth video visit was conducted for general medical management and ongoing right sided pain in his upper and lower extremities. Pain had been present for several weeks and described and dull, achy, and progressive. The telehealth NP indicated the chronic pain and body aches were likely muscle atrophy/spasms related to his stroke and gave instructions to monitor pain and address if not improved in the next week. Nursing Progress Note, dated 3/15/22 at 11:00 a.m., indicated a telehealth video visit was conducted for regularly scheduled medical management and indicated Resident 29's pain was well controlled with the current medication regimen. Nursing Progress Note, dated 4/5/22 at 6:27 a.m., indicated Resident 29 complained of generalized leg pain and was administered medication which was affective. Nursing Progress Note, dated 4/7/22 at 11:02 a.m., indicated Resident 29 complained of generalized pain all over, and was administered pain medication which was effective. Nursing Progress Note, dated 4/14/22 at 5:12 a.m., indicated Resident 29 complained of generalized leg and back pain and was administered pain medication which was effective. Nursing Progress Note, dated 5/4/22, indicated Resident 29 initially complained of pain in his left wrist after a transfer, a stat x-ray was ordered, additional pain medication, and ice were also ordered. A change of condition nursing progress note was entered on 5/4/22 at 6:07 p.m., which indicated, .On call ordered a stat [as soon as possible] x-ray of left wrist, ibuprofen, 600 mg (milligrams) every 6 hours as needed for pain and apply ice pack to left wrist every 2 hours off for 1 hour A telehealth Nurse Practitioner (Np) visit was conducted on 5/4/22 at 7:37 p.m., using synchronous video call. At this time Resident 29's wrist was evaluated. Left arm/wrist is noted to be in the extended position with moderate swelling/redness and limited ROM with wrist flexion due to pain/swelling . New orders were given at this time to perform a STAT (immediate) x-ray, elevate, ice and immobilize until x-ray results returned, continue oxycodone every 6 hours as needed for pain, and complete a follow up x-ray for further assessment. A nursing progress note, dated 5/4/22 at 11:43 p.m., indicated Resident 29's left wrist was observed swollen shortly after dinner by his caregiver, an assessment of the affected left wrist was done, MD (medical doctor) on-call ordered a stat x-ray of the left wrist, ibuprofen, and ice pack as needed. Resident 29 indicated the swollen wrist happened during a transfer sometime on 5/3/22. The initial x-ray results were received, on 5/5/22 at 6:48 a.m. and indicated no definite radiographic evidence of acute fracture or dislocation, but if there were persistent symptoms, follow up x-ray may be obtained as clinically warranted. On 5/5/22 at 10:32 a.m., a telehealth video visit was conducted for follow up to Resident 29's continued complaint oof left wrist pain. The resident continued to endorse pain, swelling and limited range of motion (ROM) and stated he could not complete therapy due to the pain. Nursing Progress Note, dated 5/11/22 at 6:32 a.m., indicated Resident 29 complained of arm pain, and was administered pain medication which was effective. Nursing Progress Note, dated 5/18/22 at 4:08 a.m., indicated Resident 29 was noted to be yelling out, and asked for his pain medication for his legs and wrist and stated, I'm really hurting bad. Nursing Progress Note, dated 5/19/22 at 10:31 p.m., indicated Resident 29 continued to complaint of pain to his left hand, upon assessment swelling was noted, and an ice pack was applied. Nursing Progress Note, dated 5/20/22 at 5:46 p.m., indicated a telehealth video visit was conducted for pain management. Voltern gel was requested for pain relief which was ordered at that time. Nursing Progress Note, dated 5/33/22 at 8:11 a.m., Resident 29 continued to complain of pain in his left hand. The record lacked documentation that a follow up x-ray had been completed as indicated in the summary of the initial x-ray and follow up NP visit. Resident 29 had Pain Assessments completed upon admission on [DATE], 2/8/22 and again on 2/10/22. A Pain Assessment was completed on 5/4/22 after the allegation of abuse. Each assessment summarized Resident 29's pain as generalized aching throbbing, chronic all over. The 5/4/22 assessment indicated Resident 29's wrist appeared to be red and swollen. Actual worked nursing scheduled were reviewed and revealed CNA 23 had been on duty, assigned to the hall where Resident 29 resided on both 5/3/22 and 5/4/22. Resident 29's Point of Care (POC) responses entered by the assigned CNA caregiver who completed the tasks during that shift were reviewed from 5/3 to 6/3/22. On 5/3/22 and 5/4/22 CNA 23 transferred Resident 29. After returning from his suspension, CNA 23 transferred Resident 29 on 5/15, 5/19, 5/28, and 5/29. CNA 23 wrote a witness statement, dated 5/4/22, which indicated he had provided personal care and transferred Resident 29 into his wheelchair but never noticed any swelling or pain in his arm. CNA 23 indicated the last person to have physical contact with Resident 29 before he complained of pain was therapy, and therapy should have reported the injury. On 6/6/22 at 11:10 a.m., the Therapy Program Manager (TPM) was interviewed in regard CNA 23's witness statement and Resident 29's therapy participation. The TPM indicated even though he was new to the building, he had already heard rumors from staff and residents that CNA 23 had a bad mouth. He had heard the aid referred to as, mouth of the south. The TPM worked with Resident 29 a couple of days after the incident and noted some swelling in his left wrist and hand, so when they worked, he had to be careful when repositioning in order not to cause additional pain. As this time, the TPM provided copies of Resident 29's therapy progress notes. A Physical Therapy (PT) note, dated 5/3/22 at 12:37 p.m., indicated Resident 29 had participated in PT with no complaints of pain and no indication of injury to his left wrist. A PT note on the following day, dated 5/4/22 [time-stamp not provided], indicated, .pt [patient] presented [with] increased swelling on Left hand and elbow, unable to perform standing A Speech Therapy (ST) note, dated 5/5/22 at 12:42 p.m., indicated, .resident seen in his room and up in his wheelchair. New injury to hand with no recollection of procedures in place to improve it During an interview on 6/2/22 at 11:26 a.m., the Regional Director of Operations (RDO) indicated the facility planned to re-open the investigation into the abuse allegation related to Resident 29 and CNA 23. During an interview on 6/3/22 at 9:20 a.m., the RDO indicated Resident 29 had been sent to the hospital for further evaluation of his left wrist, but upon his arrival, indicated it was his shoulder that hurt instead. An x-ray had been completed on the left shoulder, and the hospital had not completed an x-ray on his left wrist. Resident 29 refused to be returned to the facility and insisted to be sent to a different facility. So, he was transferred the same day to a sister facility. Because an x-ray had not been completed on his wrist at the hospital, the RDO indicated another mobile x-ray would be completed as soon as possible. On 6/3/22 at 8:18 p.m., the x-ray results of Resident 29's wrist were received and indicated the presence of soft tissue swelling. 2. On 6/1/22 at 10:00 a.m., Resident 39 was interviewed. He indicated he had remaining concerns that CNA 23 was still working at the facility and continued to verbally abuse Resident 26, whose room was near Resident 39. Over the holiday weekend on 5/29/22, CNA 23 went off on Resident 26 again. Resident 26 had an incontinence accident and CNA 23 kept going up and down the hall and in and out of his room while getting him cleaned up screaming things like, G------ it man! You're too old for this s---! I can't believe you s--- yourself again, you're a f------ baby man! I should be up at the track the way you you've got me running around like this! This went on the whole time it took to get Resident 26 cleaned up. It was at least 10 minutes. Resident 39 indicated Resident 26 was so angry he was visibly shaking and asked Resident 39 to go with him to report it to management. Monday was a holiday, and no management was at the facility. So, first thing Tuesday morning Resident 39 went with Resident 26 to the Social Service Director (SSD). When they reported it to the SSD, she took over and notified the Administrator and Director of Nursing (DON). Resident 39 indicated all he knew at this time, was CNA 23 was suspended again but it probably wouldn't do any good since this was like his 3rd suspension. On 6/1/22 at 10:10 a.m., Resident 53 was interviewed. She indicated she knew who CNA 23 was and she had the same concerns she had shared during the previous survey visit. Resident 53 indicated she did overhear CNA 23 yelling at another resident over the holiday weekend, 5/29/22, after he had an incontinence accident. On 6/2/22 at 9:35 a.m., Resident 26 was observed as he sat up in his bed. He indicated he did not like CNA 23 at all. CNA 23 screamed and yelled at him all the time because he would have accidents on himself. It embarrassed him because the whole hall could hear it. Resident 26 wanted to get the hell out of this place, if he was going to be treated like that. Resident 26 indicated the last incident happened the previous weekend on 5/29/22. CNA 23 had yelled at him before as well, but he was fed up with it and wanted out of the building. During a follow up interview on 6/2/22 at 9:45 a.m., Resident 29 indicated, we've been warning yall about him [CNA 23]. Resident 29 indicated he had heard CNA 23 yell up and down the hall, especially at Resident 26. The aid said things like, I can't believe you f------ s--- on yourself! Man, I don't get paid enough to keep wiping you're a-- like this! It seemed like CNA 23 was just burnt out, he had a really short fuse, and you did not want to be on the wrong side when it went off. At this time Resident 29's roommate indicated he heard CNA 23 yell up and down the hall all the time. It was really off-putting, and he was thankful that he could still do most everything for himself because he did not want to have to ask CNA 23 for help. A state reportable incident was filed on 5/31/22 (two days after the incident occurred). The reportable indicated, Resident 26 reported the incident to the SSD. CNA 23 told him, You are too d--- old to be doing this s--- you know. I should be at the Indy 500 the way you have got me running! An investigation conducted and substantiated. The employee was terminated and reported to the Attorney General's office. Resident 39 and 26 both submitted confidential witness statements on 5/31/22 which were signed by the Administrator. During an interview on 6/2/22 at 10:50 a.m., Resident 26's family member indicated Resident 26 had seemed more depressed lately when she talked with him on the phone. The last conversation they had, there was an increased sense of urgency in Resident 26's voice when he told her he wanted to move out of the facility because of a recent incident between him and a staff member. Resident 26's family indicated she lived in another state at the moment but was looking for available placement for Resident 26 to transfer closer to her. On 6/2/22 at 2:05 p.m., with the Administrator present Resident 26 was re-interviewed and confirmed the story that CNA 23 had yelled and cursed at him for having an accident on himself. Resident 26's record was reviewed on 6/2/22 at 3:00 p.m. The most recent comprehensive assessment was a quarterly MDS assessment dated [DATE]. According to the MDS he was moderately cognitively impaired with a BIMS score of 11 of 15. There were no recently coded concerns related to behaviors, and he was frequently incontinent of both bowel and urine. 3. On 6/1/22 at 10:10 a.m., Resident 53 was interviewed. She indicated she knew who CNA 23 was and she had the same concerns she had shared during the previous survey visit. Resident 53 demanded CNA 23 to come off her caregiver assignment after he roughly transferred her from her wheelchair to her bed, and her knee whacked the side of the bed. Even though CNA 23 came off her assignment, he still came in to help her roommate, Resident 25. CNA 23 cussed at her all the time for falling. Even though Resident 25 was deaf, Resident 53 did not like to hear it, and it upset her on behalf of her roommate. On 6/2/22 at 2:00 p.m., with the Administrator present Resident 53 was re-interviewed and confirmed the previously stated allegation that CNA 23 was verbally abusive toward her roommate, Resident 25, and that because he had hurt her knee a while ago during a transfer, she had him taken off her assignment. Resident 53's record was reviewed on 6/2/22 at 3:00 p.m. Resident 53 had a current diagnosis which included but was not limited to bipolar disorder, and a comprehensive care plan (dated 3/10/22) for manipulative behaviors related to the bipolar disorder, the record lacked documentation of the recent or ongoing behaviors. Resident 53's most recent comprehensive assessment was a significant change Minimum Data Set (MDS) assessment dated [DATE]. According to the MDS she was cognitively intact with a BIMS (brief interview for mental status) score of 14 of 15, with no recently coded concern related to behaviors. 4. On 6/2/22 at 2:10 p.m., with the Administrator present Resident 9 indicated she had wanted to say something when survey was at the facility the last time during the Resident Council Meeting, but everyone had been treating her so good, she was afraid to say anything about CNA 23, and then have staff retaliate against her. Resident 9 indicated, yes, it was true, CNA 23 was really mean, and went all around cussing and fussing at everyone. Resident 9's room was near Resident 26's and Resident 30's. Resident 9 heard CNA 23 yell at Resident 26 for having an accident on himself and had overheard him belittling Resident 30 for being too fat. On 6/2/22 at 2:20 p.m., with the Administrator present Resident 30 with hesitation and anxiety, asked Do I have to tell the truth? The Administrator patiently and gently encouraged her to tell the truth. Resident 30 indicated, yes, CNA 23 was mean and told her things like she was too big, and made her roommate cry all the time. During an interview on 6/3/22 at 12:25 p.m., the RDO indicated another state reportable had been submitted related to a new allegation. When the Administrator conducted a follow up interview with Resident 9 related to the previous verbal abuse allegation, Resident 9 indicated she overheard CNA 23 say sexuality explicit things towards Resident 30. He told the resident he wanted to stick his d--- between her t------ and get off that way. During a follow up interview on 6/3/22 at 2:26 p.m., the RDO and Administrator indicated the investigation into the sexual verbal abuse had been conducted and would be substantiated. The RDO and Administrator both agreed they knew Resident 9 very well, had no reason to doubt her, and trusted what she said was true. The investigation was substantiated, and the CNA would be terminated. During the investigation it was determined the statement CNA 23 made to the resident was delivered with the intention of being a joke, and they did not believe he had any plans to act against Resident 30 or any other resident. The content of the joke, and language of the joke however were absolutely intolerable and inappropriate. Resident 9's record was reviewed on 6/2/22 at 3:00 p.m. The most recent comprehensive assessment was a quarterly MDS assessment dated [DATE]. According to the MDS she was cognitively intact with a BIMS score of 15 of 15 and there were no recently coded concerns related to behaviors. Resident 30's record was reviewed on 6/2/22 at 3:00 p.m. The most recent comprehensive assessment was a quarterly MDS assessment dated [DATE]. According to the MDS she was cognitively intact with a BIMS score of 13 of 15 and there were no recently coded concerns related to behaviors. Resident 30 had a comprehensive care plan dated 3/23/22 for manipulative behaviors, the record lacked documentation of any recent or recurring behaviors. CNA 23's employee file was requested and provided by the Administrator on 6/3/22 at 11:25 a.m. and reviewed at this time. A CNA specific job orientation checklist was present from the time of CNA 23's hire on 8/13/20. The orientation checklist only included the CNA's initials and signature. There was no preceptor's initials or signature to signify the individual skills had been checked off, and there was no nursing supervisor signature, that his skills had been checked off. Further his file included 5 Disciplinary Action Reports, 3 of which were specifically related to allegations of abuse or mistreatment. A Disciplinary Action Report, dated 4/4/22, indicated he had been suspended for allegations of verbal abuse. A Disciplinary Action Report, dated 5/4/22, indicated he had been suspended for allegations of abuse. A Disciplinary Action Report, dated 5/31/22, indicated, suspended, waiting results of investigation. During an interview on 6/2/22 at 10:30 a.m., the RDO indicated there was no specific policy that included details or spoke to employee disciplinary actions. That staff disciplinary actions would be made as needed on a case-by-case incident. However, it was his personal expectation that there was a no tolerance policy when it came to abuse. If someone was suspended for abuse, then they would be termed (fired). As part of the plan of correction (POC) for two abuse deficiencies related to reporting abuse, and investigating abuse cited during the annual recertification survey on 4/13/22, the Administrator/DON/Designee were to educate staff on the Abuse Prevention Program. In-Services were held on 5/5/22 and 5/6/22. The sign in sheets for the In-Service were included in the POC binder and indicated handwritten in all caps at the top of the page, ALL EMPLOYEES. CNA 23 was not included on any of the 4 pages of staff sign-ins. As a part of the POC for two previously cited abuse deficient (F609 for reporting abuse, and F610 for investigating abuse), the Administrator/DON/Designee educated staff on the Abuse Prevention Program. In-Services were held on 5/5/22 and 5/6/22 and included the following material which served as the current facility policy and expectation: An undated policy titled, Abuse Prevention Program. The policy indicated, .This facility will not tolerate resident abuse or treatment [mistreatment] by anyone, including staff member, other residents, consultants, volunteers, staff or other agencies, family members, legal guardians, friends of other individuals . Abuse: the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain, mental anguish or deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental and psychosocial well-being . Verbal Abuse: Any use of oral, written, or gestured language that willfully includes disparaging and derogatory terms to residents or their families, or within their hearing distance, to describe residents, regardless of their age, ability to comprehend or disability . Sexual Abuse: Including, but not limited to, sexual harassment, sexual coercion or sexual assault. Physical Abuse: hitting, slapping, kicking, etc. It also includes controlling behaviors through corporal punishment An undated policy titled, Dignity. The policy indicated, .As an extension of appropriate interactions between staff and residents, the following will be practices of the facility. NOTE: Depending on scope and severity; what appears to be a dignity issue often can be interpreted and even meet the criteria for abuse. Conversations 1.) Staff will be polite and respectful at all times. 2.) Staff will not speak in a manner that could be interpreted as even minimally condescending/critical or argumentative not in a volume any louder that is absolutely necessary as this can be interpreted as meting criteria for abuse. 6.) Staff will not make reference to a malodorous field caused by the resident. This includes commenting on the smell of bad breath, body odor, urine or BM [bowel movement] . this could cause the resident embarrassment. Care 1.) Staff will maintain resident privacy during all personal care . 3.) Should a resident have an episode of incontinence, staff will change them upon discovery of the episode 3.1-27(a)(1) 3.1-27(b)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to maintain the dignity of residents by not cleaning up urine in a timely manner, and not cleaning up a resident with food spill...

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Based on observation, interview, and record review, the facility failed to maintain the dignity of residents by not cleaning up urine in a timely manner, and not cleaning up a resident with food spilled on her who required assistance to eat for 2 of 3 residents reviewed for dignity (Residents 30 and 36). Findings include: 1. During a random observation on 4/4/22 at 9:56 a.m., Resident 30 was observed sitting up on the edge of her bed with her bedside table in front of her with a breakfast tray. She wore a hospital gown and there was a pile soiled linen at her bare feet. There was a puddle of fluid that soaked out from under the linen and Resident 30's bare feet sat in the fluid. At this time Resident 30 at first indicated she spilled water on the floor, but the room and air directly around her was pungent with the smell of urine. When asked if she had an accident, Resident 30 indicated she did, she was just embarrassed to say that at first. She indicated Sometimes she can get to the bathroom on her own, sometimes she needed help, but that morning she didn't make it. Resident 30 indicated she did not know how long ago it had been, but when she told the staff about it, they just brought her towels and put them on the floor and said they would get to it after breakfast. On 4/4/22 at 10:45 a.m., Resident 30 was observed. The urine-soaked towels remained on the floor. During an interview on 4/4/22 at 10:46 a.m., Certified Nursing Aid (CNA) 28 indicated he was not aware that Resident 30 had an accident, but it was probably not cleaned up yet since there was no housekeeping staff that morning. They had just gotten to the building, and he would let someone know to help get it cleaned up. During a second random observation on 4/5/22 at 10:55 a.m., Resident 30 called from her room. At this time, she was observed as she sat in a WC in her room, but there was a large puddle of fluid directly under her and surrounded the area in front of bed and where she sat in the wheelchair. Resident 30 indicated she accidently spilled her water cup, but no one had come and cleaned it up yet. During an interview on 4/6/22 at 10:57 a.m., an agency CNA (CNA 29) indicated she was aware Resident 30 has spilled her water, and indicated, she probably did it for attention. CNA 29 indicated she was an agency CNA, so she did not know where a mop was. During an interview on 4/6/22 at 11:00 a.m., CNA 28 indicated if a resident had an accident, like went to the bathroom on the floor or spilled water it should be cleaned up immediately to prevent a fall, and also for the resident's dignity. On 4/13/22 at 9:00 a.m., the Administrator provided a copy of current, but undated facility policy titled, Resident Rights. The policy indicated, As a resident of this facility, you have the right to a dignified existence . the facility will treat you with dignity and respect in full recognition of your individuality . the facility must provide a safe, clean, comfortable, home-like environment 2. On 4/08/22 at 9:25 a.m., Resident 36 was observed as the last person eating in the Well Springs (memory care) dining room. The remaining trays, dishes, and food had been removed and the tables cleaned up. She was trying to eat cereal in milk. The cereal and milk were observed spilled down the front of her shirt, in her lap, and on the thigh and calf of her pants. Cereal and milk were observed in a puddle of the floor. No staff members were present in the memory care dining room. On 4/08/22 at 9:31 a.m., Resident 36 was observed to move herself, with her legs only, in her wheelchair near the doorway of another resident room. She made a slight arm gesture to go in by raising her arm toward the room. Qualified Medical Aide (QMA) 14 was working with medications at the medication cart near her. Resident 36 was slightly slumped in her chair with her head down. During a continuous observation from 9:31 to 10:34 a.m., several unidentified Certified Nursing Aides (CNA) walked past the resident several times. QMA 14 walked past her twice. CNA 26 walked past the resident 4 times. On 4/08/22 at 11:30 a.m., Resident 36's record was reviewed. Her diagnoses included, but were not limited to, schizoaffective disorder bipolar type (mental illness that can affect your thoughts, mood and behavior with mania, depression and psychosis), protein-calorie malnutrition, muscle wasting and atrophy (loss of muscle tissue, thinning) to right and left upper arm, Alzheimer's disease (progressive mental deterioration), and muscle weakness, lack of coordination. Her Brief Interview for Mental Status (BIMS) indicated she had severe cognition impairment. A care plan, dated 1/22/21, indicated Resident 36 had limited physical mobility related to muscle wasting and atrophy. A care plan, dated 1/5/21, indicated Resident 36 required assistance with activities of daily living (ADLs) related to cognition and debility. Interventions included, but were not limited to, staff assist as needed with eating and assist as needed so resident is clean and dry. A care plan, dated 2/6/21, indicated Resident 36 had a history of weight loss and received an appetite stimulant. On 4/12/22 at 4:49 p.m., the Administrator indicated the staff should have helped her with eating and should have cleaned her up immediately after. A current policy, titled, Resident Rights, with no date, was provided by the Administrator, on 4/13/22 at 10:20 a.m. A review of this policy indicated, .As a resident of this facility, you have the right to a dignified existence .The facility must care for you in a manner and environment that enhances or promotes your quality of life 3.1-3(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On [DATE] at 10:05 a.m., during an observation and interview, Resident B was lying in bed watching television. Both of his le...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On [DATE] at 10:05 a.m., during an observation and interview, Resident B was lying in bed watching television. Both of his legs were wrapped in gauze, from his knees to his ankles. The resident indicated the wounds were from his diabetes and he was unable to wear shoes comfortably. He had stopped taking his diabetic pills at home because he thought he didn't need them. That was what caused his problems and landed him in the hospital. He had a lot of pain in his legs, they hurt all the time. He rated his pain as 6 out of 10. They gave him some Advil or something like that. It helped a little bit. On [DATE] at 3:15 p.m., the electronic and paper medical records were reviewed for Resident B. The diagnoses included but were not limited to diabetes with neuropathy (nerve pain), cellulitis (skin infection) right lower limb (leg), and congestive heart failure. On [DATE] at 7:14 p.m., in a progress note Licensed Practical Nurse (LPN) 11 indicated Resident B had arrived to the facility by stretcher. He was alert and oriented and a full code. A hospital physician summary notation, dated [DATE] at 12:39 p.m., indicated, .He had initially declined to consider SNF [skilled nursing facility], but after I spoke with him today about whether he thinks he can take care of his wounds himself. He agreed that he cannot and that it would be better if he had assistance with wound care. He also agreed that he needs to have better nutrition and get stronger prior to returning home. In view of all this he is now agreeable to short-term SNF after discharge, but 'I don't want to die there'. A review of the resident's current physician orders did not include a code status. The resident's code status was blank on the Face Sheet and electronic record information bar. A review of Resident B's Baseline Care Plan Code Status section was blank, advanced directive indicated n/a (not applicable). The resident did not have a comprehensive care plan for code status or advanced directive. The resident's paper record did not contain any advance directive written or signed documents. During an interview, on [DATE] at 4:00 p.m., the Director of Nursing (DON) indicated Resident B was admitted on [DATE]. Only the Director of Nursing (herself) or the Assistant Director of Nursing (ADON) did all the resident admissions. She had done Resident B's admission herself. During an interview, on [DATE] at 8:40 a.m., the DON indicated usually her and the ADON did do all the facility admissions but recently they had been having new hire nurses do the admissions and that was what happened with Resident B's admission. It was completed by one of the other nurses. They were training them to do admissions during orientation. During an interview, on [DATE] at 10:54 a.m., the DON indicated she contacted the physician yesterday and the Nurse Practitioner (NP) would see Resident B today. The physician and NP only did telehealth (video) visits, they wouldn't come into the facility. The physician had done a telehealth visit with the resident after admission. He had access to the hospital discharge papers and did not order anything additionally. Standards of practice did not trigger them to contact the physician for additional orders. On [DATE] at 3:26 p.m., the Administrator provided a current, undated policy, titled Advance Directives Policy and Procedure. This policy indicated The facility provides to all residents the right to accept or refuse medical and surgical treatment, and at the resident's option, formulate an advance directive .determine upon admission .review the resident's condition and existing choices and modify approaches as necessary. Establish mechanisms for documenting and communicating resident choices to the IDT [intradisciplinary care team] .Upon admission the facility will provide written information to resident/legal representative concerning the resident's rights to make decisions .If the resident/legal representative has executed one or more advance directives (or executes on admission, copies will be obtained and incorporated in the resident medical record .The resident's desires will be reevaluated on an annual basis or upon a change in condition . 3.1-4(f)(4)(A)(ii) 3.1-4(f)(4)(B) Based on interview and record review, the facility failed to ensure residents had a code status and had the correct code status according to the wishes of the resident and legal guardian for 2 of 24 residents reviewed for code status (Resident D and B). Findings include: 1. On [DATE] at 3:56 p.m., a nursing progress note, dated [DATE] at 3:36 p.m., indicated Resident D had returned from the hospital. While in the hospital, she became a do not resuscitate (DNR).Will have mother check with social worker to get status changed. On [DATE] at 9:48 a.m., Resident D's record was reviewed. A facility physician's order indicated Resident D was a full code. The facility's POST (physician's orders for score of treatment) form, dated [DATE], was reviewed. It indicated, to provide CPR (cardiopulmonary resuscitation: external cardiac massage and breathing). A care plan, dated [DATE], indicated Resident D had a full code status. A review of the care plan indicated; the resident requested CPR measures be attempted when needed. Communicate resident's choice to necessary healthcare providers as needed. If cardiac arrest or no respirations occurred, do initiate resuscitation/CPR, Call 911. Transfer to the hospital or Intensive Care Unit if indicated to meet medical needs. Hospital/EMTs (emergency medical technician) to initiate interventions including life support measures such as intubation (place breathing tube of throat and provided artificial breathing), mechanical ventilation, IV (intravenous) fluids/medications, treatment to stabilize medical condition and comfort needs. On [DATE] at 1:17 p.m., the Director of Nursing (DON) provided Resident D's discharge summary from her [DATE] to [DATE] hospital stay. The hospital discharge summary indicated the resident's code status was discussed with the patient's family, .we have decided that the patient will not receive resuscitative efforts During an interview on [DATE] at 7:27 p.m., the legal guardian for Resident D indicated she wanted Resident D as a no code at the hospital and at the facility. Before Resident D had a traumatic brain injury, Resident D had voiced she did not want to be put on a machine to survive. She did not want CPR (cardiopulmonary resuscitation: external heart massage). A Job Description document, titled, Director of Social Services, with no date, was provided by the Administrator, on [DATE] at 9:15 a.m. A review of the job description indicated, .Obtains updated information over the telephone from Hospital Discharge Planner to prepare various departments of incoming resident's needs .Updates any new assessment information on resident's chart On [DATE] at 12:13 p.m., the DON indicated the facility did not know the legal guardian had spoken to the doctors at the hospital and determined together that Resident D would be a no code. The legal guardian nor the hospital had provided the no code documents from the hospital. Everything had to be signed in the facility, not just a say so from the hospital medical doctor. On [DATE] at 12:15 p.m., the Administrator indicated to the DON, if the legal guardian had a witness, the facility could make the code change over the telephone. On [DATE] at 11:36 a.m., the Regional Director of Operations indicated the facility would adopt whatever the hospital indicated. The facility Social Services Designee (SSD) should have followed up. On [DATE] at 1:37 p.m., the Administrator provided a new POST form for Resident D. It was dated [DATE], and indicated do not attempt resuscitation, comfort measure to allow a natural death.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure an allegation of resident abuse was reported for 1 of 1 resident reviewed for reporting allegations of abuse (Resident D). Findings ...

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Based on interview and record review, the facility failed to ensure an allegation of resident abuse was reported for 1 of 1 resident reviewed for reporting allegations of abuse (Resident D). Findings include: On 4/04/22 at 7:24 p.m., the legal guardian indicated the last time they went to see Resident D there was a lot of dried blood in her hair. No one had cleaned up her head when her head wound was seeping blood. The facility indicated she possibly had a fight with another resident. This was about 2 to 3 months ago. On 4/06/22 at 10:11 a.m., Resident D's record was reviewed. Resident D's diagnoses included but were not limited to schizoaffective disorder (disorder of mood, hallucinations and delusions), dementia (chronic disorder of mental processes), epilepsy (sudden recurrent episode of sensory disturbance with loss of consciousness), and anoxic (lack of oxygen) brain damage. A nursing progress note indicated, on 1/19/22 at 1:30 a.m., written by Licensed Practical Nurse (LPN) 11 indicated Resident D was observed sitting in an upright position on the floor in her room. She stated her and her boyfriend had gotten into a fight, and he hit her, and she hit him. She had a minimal amount of dried blood on her neck and to the back of the left head area. Resident D was hard to understand due to confusion and slurred speech. She denied pain. Emergency Medical Technicians (EMT) notified to send Resident D to the hospital for further evaluation. A nursing progress note, on 1/19/2022 at 2:00 a.m., indicated she called Resident D's legal guardian about the fall with injury. The legal guardian was concerned because Resident D had 2 falls in the last 2 days and requested the resident be sent to the hospital. A nursing progress note, on 1/19/2022 at 2:02 a.m., indicated the Director of Nursing (DON) was notified and updated on Resident D's fall with injury. On 1/19/22 at 2:29 p.m., the hospital called to inquire concerning the events that led to Resident D being sent over to the hospital. No answers were indicated per nursing progress notes or hospital notes provided from the facility. The hospital notes indicated, .after a fall at her facility that led to a significant occipital [back of the head] laceration [deep cut] .she was not initially responsive or conversational for many hours .overnight, she gradually became more responsive .the facility reported a total of 4 falls over the last two days An IDT (interdisciplinary team) note, dated 1/20/22 at 12:28 p.m., indicated Resident D had a fall on 1/19/22. The immediate intervention was to send to hospital emergency room (ER) for evaluation of increased falls. There was no mention of the laceration to the back of her head that needed 6 staples. On 4/6/22 at 12:48 p.m., the self-reported facility document of the incident to the Indiana Department of Health (IDOH), dated 1/25/22 at 11:30 a.m., indicated Resident D had a fall on 1/19/22 and was sent to the emergency room for evaluation and treatment. She was admitted with the diagnosis of multiple sub-segmental pulmonary emboli (blood clots in the lungs). She returned on 1/25/22, after she received staples to the back of her head. IDT completed an investigation to determine the cause of the fall. The report did not document an allegation of abuse. On 4/11/22 at 3:07 p.m., LPN 11 indicated Resident D indicated her back of the head laceration was done by her boyfriend, another resident, who hit her. LPN 11 was called to the MC area to do an assessment on Resident D by Qualified Medication Aide (QMA) 23. QMA 23 had indicated to LPN 11 that Resident D did have a boyfriend in the memory care area and it was not the first time the 2 residents had altercations. QMA 23 knew more about the other times it happened. LPN 11 only reported the incident to the DON, then DON was to call the doctor. On 4/12/22 at 11:40 a.m., the Regional Director of Operations (RDO) indicated the event with Resident D should have been reported. After a thorough investigation it then should have been reported as abuse to the state department of health with a follow up report. On 4/12/22 at 1:50 p.m., Certified Nurse Aide (CNA) 27 indicated Resident D used to hang-out with Resident 113, but he was not there anymore, and with Resident 7. A couple of months ago, Resident 7 was cussing her out and they stopped spending time together. There was no documentation that the verbal abuse between Resident 7and Resident D was reported to the state department of health or management. On 4/12/22 at 1:52 p.m., the RDO indicated the facility was going to self-report the incident with Resident D's abuse. The facility had initial discussion with nursing staff and determined Resident D spent time around Resident 113. He discharged 2 days after this incident. She had a history with an abusive boyfriend before she was admitted to the facility. Resident D had an in-patient psychological visit before she admitted to this facility. She had experienced delusion and had statements about her abusive boyfriend. He indicated there was a lack of thorough documentation at that time. On 4/12/22 at 4:50 p.m., the DON indicated the progress note in Resident D's chart was not a fact. It indicated the resident claimed she was abused by another resident. There was no one in the hall and she was in a room by herself when she was found. On 4/13/22 at 12:09 p.m., Qualified Medication Aide (QMA) 23 indicated she was not working at the facility at the time of the incident. Later, Resident D had told her it happened and indicated she did say she had a boyfriend at that time, but QMA 23 did not know who it was. On 4/13/22 at 1:07 p.m., the Director of Nursing indicated QMA 23 went to get LPN 11, who was on 200 and 300 halls, to assess Resident D. On 4/13/22 at 1:09 p.m., LPN 11 indicated she was sure QMA 23 was working because she talked to her. A current policy, titled, Resident Rights, with no date, was provided by the Administrator, on 4/13/22 at 10:20 a.m. A review of the policy indicated, .The facility must care for you in a manner and environment that enhances or promotes your quality of life .You have the right to be free from verbal, sexual, physical or mental abuse 3.1-28(c)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure an allegation of resident abuse was investigated for 1 of 1 resident reviewed for investigating abuse allegations (Resident D). Find...

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Based on interview and record review, the facility failed to ensure an allegation of resident abuse was investigated for 1 of 1 resident reviewed for investigating abuse allegations (Resident D). Findings include: On 4/04/22 at 7:24 p.m., the legal guardian indicated the last time she went to see Resident D there was a lot of dried blood in her hair. No one had cleaned up her head when her head wound was seeping blood. The facility indicated she possibly had a fight with another resident. This was about 2-3 months ago. On 4/06/22 at 10:11 a.m., Resident D's record was reviewed. Resident D's diagnoses included, but were not limited to, schizoaffective disorder (disorder of mood, hallucinations and delusions), dementia (chronic disorder of mental processes), epilepsy (sudden recurrent episode of sensory disturbance with loss of consciousness), and anoxic (lack of oxygen) brain damage. A nursing progress note indicated, on 1/19/22 at 1:30 a.m., written by Licensed Practical Nurse (LPN) 11 indicated Resident D was observed sitting in an upright position on the floor in her room. She stated, her and her boyfriend had gotten into a fight, and he hit her, and she hit him. She has a minimal amount of dried blood on her neck and to the back of the left head area. Resident D was hard to understand due to confusion and slurred speech. She denied pain. Emergency Medical Technicians (EMT) notified to send Resident D to the hospital for further evaluation. A nursing progress note, on 1/19/2022 at 2:00 a.m., indicated she called Resident D's legal guardian about the fall with injury. The legal guardian was concerned because Resident D had 2 falls in the last 2 days and requested the resident be sent to the hospital. A nursing progress note, on 1/19/2022 at 2:02 a.m., indicated the Director of Nursing (DON) was notified and updated on Resident D's fall with injury. On 1/19/22 at 2:29 p.m., the hospital called to inquire concerning the events that led to Resident D being sent over to the hospital. No answers were indicated per nursing progress notes or hospital notes provided from the facility. The hospital notes indicated, after a fall at her facility that led to a significant occipital (back of the head) laceration (deep cut) .she was not initially responsive or conversational for many hours .overnight, she gradually became more responsive .the facility reported a total of 4 falls over the last two days An IDT note, dated 1/20/22 at 12:28 p.m., indicated Resident D had a fall on 1/19/22. The immediate intervention was to send to hospital emergency room (ER) for evaluation of increased falls. There was no mention of the laceration to the back of her head that needed 6 staples. On 4/7/22 at 1:17 p.m., the DON provided the 1/19/22 incident investigations. It consisted of a line drawing where the resident was located, a post-Fall 72-Hour Monitoring Report with one set of vital signs on it, and a checklist with, decrease falls with major injury .Other: ER evaluation checked on it. There were no staff interviews, no interview with Resident D, nor an interview with her boyfriend. On 4/11/22 at 3:07 p.m., LPN 11 indicated Resident D indicated her back of the head laceration was done by her boyfriend, another resident, who hit her. LPN 11 was called to the MC area to do an assessment on Resident D by Qualified Medication Aide (QMA) 23. QMA 23 had indicated to LPN 11 that Resident D did have a boyfriend in the memory care area and it was not the first time the 2 residents had altercations. QMA 23 knew more about the other times it happened. LPN 11 only reported the incident to the DON, then DON was to call the doctor. On 4/12/22 at 11:40 a.m., the Regional Director of Operations (RDO) indicated the event with Resident D should have had a thorough investigation. Then it should have been reported as abuse with a follow up report. The chain of events should have been outlined in the file that would have painted the picture of what happened with evidence to support it. A more thorough investigation should have been done. On 4/12/22 at 11:50 a.m., the RDO indicated the facility had an inadequate follow up and failed to investigate an abuse allegation. On 4/12/22 at 1:52 p.m., the RDO indicated the facility was going to self-report the incident with Resident D's abuse. The facility had initial discussion with nursing staff and determined Resident D spent time around Resident 113. He discharged 2 days after this incident. She had a history with an abusive boyfriend before she was admitted to the facility. Resident D had an in-patient psychological visit before she admitted to this facility. She had experienced delusion and had statements about her abusive boyfriend. He indicated there was a lack of thorough documentation at that time. On 4/12/22 at 3:49 p.m., the RDO provided LPN 11's interview and included LPN 11's timecard to prove she was in the facility on 1/19/22. The interview, with no title or date, indicated on 1/19/22 approximately 1:30 a.m., LPN 11 went to the dementia unit, 200 Hall, to do an assessment on Resident D. There were no residents in the hall at this time nor when the EMTs arrived. When she did a walk-thru at 4:00 a.m., there were still no residents in the hallway. On 4/12/22 at 4:50 p.m., the DON indicated the progress note in Resident D's chart was not a fact. It indicated the resident claimed she was abused by another resident. There was no one in the hall and she was in a room by herself when she was found. On 4/13/22 at 12:09 p.m., Qualified Medication Assistant (QMA) 23 indicated she was not working at the facility at the time of the incident. Later, Resident D had told her it happened and indicated she did say she had a boyfriend at that time, but QMA 23 did not know who it was. On 4/13/22 at 1:07 p.m., the Director of Nursing indicated QMA 23 went to get LPN 11, who was on 200 and 300 halls, to assess Resident D. On 4/13/22 at 1:09 p.m., LPN 11 indicated she was sure QMA 23 was working because she talked to her. On 4/13/22 at 3:11 a.m., the RDO indicated the management interview provided indicated the statement Resident D provided to the nurses was delusional because no one was up, out of bed, at the time. Resident D was not a valid historian. A current policy, titled, Resident Rights, with no date, was provided by the Administrator, on 4/13/22 at 10:20 a.m. A review of the policy indicated, .The facility must care for you in a manner and environment that enhances or promotes your quality of life .You have the right to be free from verbal, sexual, physical or mental abuse A current policy, titled, Abuse Prevention Program, with no date, was provided by the Administrator, on 4/4/22 at 11:00 a.m. A review of the policy indicated, .All personnel must promptly report any incident or suspected incident of resident abuse, mistreatment or neglect, including injuries of unknown origin.(an injury should be classified as an injury of unknown origin when the source of the injury was not observed or know by any person .Any alleged violation involving mistreatment, abuse, neglect, misappropriation of resident property and any injuries of an unknown origin MUST be reported to the Administrator and Director of Nursing. The Administrator is the Abuse Coordinator of the facility .A completed copy of the Incident report and written statements from the witnesses, if any, will be provided to the Administrator or individual in charge of the facility within twenty-four (24) hours of the occurrence of such incident .After notification of alleged abuse or neglect, the Administrator or person in charge of the facility shall immediately commence an investigation of the incident reported .Abuse involving one resident upon another resident will be reported to Department of Health 3.1-28(d) 3.1-28(e)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to develop comprehensive care plans for wound care/skin integrity, diabetes, or advanced directive/ code status choices (Residen...

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Based on observation, interview, and record review, the facility failed to develop comprehensive care plans for wound care/skin integrity, diabetes, or advanced directive/ code status choices (Resident B) and failed to develop comprehensive care plans for IV therapy/antibiotic treatment related to sepsis or diabetic care in the medical record (Resident E) for 2 of 17 residents reviewed for care plans. Findings include: 1. On 4/5/22 at 10:05 a.m., during an observation and interview, Resident B was lying in bed watching television. Both of his legs were wrapped in gauze, from his knees to his ankles. There was no date or time on the bandages. His toes were blackened with dark crusty patches and his right great toe appeared to be partially missing. Both feet appeared swollen. The right foot was swollen, much larger than the left. The right foot was ashen gray, and the left foot was bright red and shiny. The toenails were long and yellow brown in color. The resident indicated the wounds were from his diabetes and he was unable to wear shoes comfortably. He had stopped taking his diabetic pills at home because he thought he did not need them That was what caused his problems and landed him in the hospital. The facility had wrapped gauze on his legs a couple times. They did not do any kind of daily treatments like he had in the hospital. He had a lot of pain in his legs, they hurt all the time. He rated his pain as 6 out of 10. They gave him some Advil or something like that. It helped a little bit. On 4/5/22 at 3:15 p.m., the medical record was reviewed for Resident B. The diagnoses included but were not limited to diabetes with neuropathy (nerve pain), cellulitis (skin infection) right lower limb (leg), and congestive heart failure. On 3/18/22 at 7:14 p.m., in a progress note Licensed Practical Nurse (LPN) 11 indicated Resident B had arrived to the facility by stretcher. He was alert and oriented and a full code. He was a fall risk, needed assistance of one, and used a walker to ambulate. The resident was continent of bowel and bladder and used a urinal. The medical history included diabetes, hypertension (high blood pressure) and coronary artery (heart disease) with surgery in 2001. Diet was no more than 3,000 milligrams (mg) salt per day and no more than 75 grams (gm) of carbohydrates per meal, regular consistency, thin liquids. He had 2 plus (+) edema (swelling) to bilateral lower extremities. Resident B had ulcers on both lower legs and vascular disease. His right buttocks had an open area with instructions to cleanse with soap and water, pat dry, apply sensicare ointment, and cover with methiplex border (type of bandage). His right lower extremity had an area with instructions to cleanse with mild soap and water, apply medihoney alginate, abd (padded dressing), and secure with kerlix (gauze wrap) and stretch net. His toes had wounds with instructions to apply betadine to all toes. His left dorsal foot had a blister with instructions to allow betadine to dry, secure with kerlix and stretch net. The dressings should be changed every other (qod) day and as needed (prn). Resident positive for MRSA (infection in wounds). Resident B's last blood sugar was 152. Resident had no complaint of pain or discomfort. The admission Assessment form completed by LPN 11, on 3/18/22 at 6:30 p.m., included but was not limited to: Diet was no more than 75 gm of carbs per meal, regular consistency, and thin liquids. Skin had LLE (left lower extremity) vascular ulcers, right buttock OA [open area], RLE [right lower extremity] vascular ulcers. Resident had ulcers of vascular disease to the bilateral lower extremity (BLE), the right buttocks, has an OA, RLE had a wound, treatment was in place. The resident had a telehealth progress note for Admission, on 3/23/22 at 1:28 p.m., entered by the facility physician. The note indicated the resident was seen for chief complaint of cellulitis right lower limb, congestive heart failure, diabetes II with neuropathy and alcoholic liver disease. Resident B was seen and examined for new admission. A review of Resident B's Baseline Care Plan Code Status section was blank, advanced directive indicated n/a (not applicable). Section 3A Special Treatment/ Health conditions indicated receives a treatment to his legs. Section 3H Safety Risks indicated receives a treatment to legs daily. Section 4A Dietary indicated Diet order: General. There were no physician's orders in place for any treatments to the resident's legs. The resident did not have comprehensive care plans for wound care/skin integrity, diabetes or advanced directive/ code status choices. During an interview, on 4/5/22 at 8:40 a.m., the DON indicated usually her and the ADON did do all the facility admissions but recently they had been having new hire nurses do the admissions and that was what happened with Resident B's admission. It was completed by one of the other nurses. They were training them to do admissions during orientation. 2. On 4/4/22 at 10:31 a.m., during an observation and interview, Resident E was watching television seated in a recliner in her room. An IV (intravenous) pole was on her right. A completed bag of IV antibiotic medication hung on the pole. There was no date or time on the tubing or hang time on the bag. A PICC (peripherally inserted central catheter) was visible in the resident's upper right arm. The dressing was dated 3/22/22. Her left foot was wrapped in an ACE bandage (compression bandage). A tubing connected the bandage to a wound vac (vacuum) machine to the resident's left. There was no date or initials visible on the dressing. The Resident indicated she had come to the facility for rehab and IV antibiotics. She had surgery on her foot because of an infection and sore from her diabetes. She was supposed to go home soon, maybe a week or so, because her two or three weeks of antibiotics would be finished. Her PICC line dressing had not been changed since she came to the facility. That dressing was done at the hospital. The wound vac dressing was supposed to be changed on Monday, Wednesday, and Friday. It had not been done yet that day. They had told her the Director of Nursing (DON) was supposed to do it. On 4/7/22 at 8:46 a.m., the medical record was reviewed for Resident E. The diagnoses included, but were not limited to diabetes, sepsis, and hypertension (high blood pressure). A progress notes, on 4/6/22 at 9:43 p.m., indicated Resident remained on IV antibiotic for an infection in left foot. No adverse reaction to antibiotic therapy was noted. Midline (IV) to right upper arm flushed well with normal saline and was patent (working). A review of Resident E's physician orders included, but were not limited to: Cefepime HCl Solution 1 GM/50ML (antibiotic) Use 1 gram intravenously every 8 hours for Infection related to OTHER SPECIFIED SEPSIS until 04/12/2022 10:00 p.m. Flush PICC line before and after IV antibiotic infusion every 8 hours, every 8 hours for Infection left foot. Active order dated 3/25/2022 at 6:00 a.m. There were no physician orders for PICC line dressing changes. There were no comprehensive care plans for IV therapy/antibiotic treatment or diabetic care in the medical record. On 4/7/22 at 2:36 p.m., the Administrator (ADM) provided a current, undated policy titled Baseline Care Plans/ Comprehensive Care Plans. This policy indicated .The Comprehensive Care Plan will be finalized within 7 days of completion of the full Comprehensive MDS [minimum data set] assessments and corresponding CAAs [care area assessment] 3.1-35(a) 3.1-35(c)(1)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure a resident was assisted with a referral to another facility as requested by the legal guardian for 1 of 1 resident reviewed for tran...

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Based on interview and record review, the facility failed to ensure a resident was assisted with a referral to another facility as requested by the legal guardian for 1 of 1 resident reviewed for transfer and discharge (Resident D). Findings include: On 4/08/22 at 9:25 a.m., Resident D indicated she want to move closer to her mother (legal guardian). During an interview, on 4/10/22 at 7:27 p.m., Resident D's legal guardian had asked for Resident D to be referred to another facility three times. She wanted Resident D closer to home for her happiness and contentment. If Resident D lived closer to home the family could visit and talk with her. Resident D had told her she did not have any friends at the facility, and she was not happy. She indicated the Social Service Designee (SSD) told her she wanted to keep Resident D in the facility so she could maintain her usual routine. On 4/11/22 at 2:01 p.m., the Social Services Designee (SSD) indicated Resident D had come a long way since she came here. She was so out of sorts. When her parent/legal guardian wanted to visit, the Aunt needed to bring her and the Aunt had been sick recently. Regarding previous facility referrals and transfers, the SSD indicated she did not always chart information regarding conversation with the parent/legal guardian but believed she had changed her mind about a referral. She indicated the only notes she charted regarding Resident D's parent/legal guardian requests for referrals to other facilities was, the mother stated she was touring other facilities near (town of family's residence) and she expected the mother to call her with the name of the facility to send the referral. The SSD indicated this facility had sister facilities in the area the family was interested in. On 4/11/22 at 2:49 p.m., the SSD indicated there was nothing else she could have done to help the resident in August 2021 to find another facility. On 4/12/22 at 10:27 a.m., the Regional Director of Operations (RDO) indicated regarding resident referrals to another skilled facility, my expectation would be the social services department to reasonably assist the resident and family with a referral for transfer. On 4/12/22 at 4:06 p.m., RDO indicated there was no discharge planning care plan. On 4/12/22 at 4:54 p.m., the Administrator indicated the SSD should have followed up with what the family wanted. On 4/12/22 at 12:41 p.m., the Administrator indicated the facility did not have a policy regarding resident referrals to other facilities. A Job Description document, titled, Director of Social Services, with no date, was provided by the Administrator, on 4/11/22 at 9:15 a.m. A review of the job description indicated, .Demonstrates responsibility for resident transfers to the following: .Discharge to the Community .Obtains current release of information .Conducts a discharge planning conference at the discretion of the planner, and assists resident and family members/responsible party in preparation of discharge .Roles Responsibilities - Documentation .Completes the Discharge Planning Review within 14 days .Maintain significant social service progress notes on the resident's medical chart on a timely basis and, at least quarterly, completes a progressive assessment .Maintain a current social serve plans and discharge statement .Active involvement in care planning, discharge plans and resident rights A current policy titled, Resident Rights, with no date, was provided by the Administrator on 4/13/22 at 10:20 a.m. A review of the policy indicated, .The facility must consult with you and notify your physician and interested family member of any significant change in the condition or treatment, or of any decision to transfer or discharge 3.1-12(a)(18)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to ensure a new pressure ulcer was reported to the ph...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to ensure a new pressure ulcer was reported to the physician, Director of Nursing (DON) and the residents responsible party, which caused a delay in treatment for a resident with a history of pressure ulcers in the same location for 1 of 3 residents reviewed for skin integrity and pressure ulcers, (Resident 25). Findings include: On 6/1/22 at 9:30 a.m., a Post Survey Revisit (PSR) was opened. As part of the Plan of Correction (POC) for a previously cited deficiency, skin assessments were completed on all residents, which included Resident 25 on 4/4/22. At that time, Resident 25 had no open areas, or skin integrity concerns. An additional piece of the POC included the re-education and in-service training provided to nursing staff on the topics which included, but were not limited to, procedures for Skin Assessments. Licensed Practical Nurse (LPN) 19's name was included on a list titled, Alpha Home Nurses with a handwritten notation which indicated, .Evening- Done 4/6/22 per [Assistant Director of Nursing (ADON) initials] . Materials provided during that in-service included but were not limited to a policy/procedure titled, Skin Observation/Assessment (Shower/Bath). The Policy indicated, .Conditions that will be observed for include but are not limited to what appear to the care giver to be bruises, red areas, open areas, scratches, abrasions, blisters, discoloration, dry flaky skin, pressure ulcers, scars as well as any other condition of the skin. Only licensed nurses can assess the skin. If the care giver is not a nurse and they observe a change in the resident's skin, the care giver will notify the nurse immediately so that the nurse can perform a skin assessment and notify the physician/family as appropriate and also obtain as needed orders for treatment. Appropriate documentation and care planning will be completed as per policy. The residents name may need to be added to the list of residents to be reviewed and discussed in the S.W.A.T meetings going forward . 3. Nurses will do skin assessments at least weekly (or as indicated) . On 6/6/22 at 2:00 p.m., Resident 25 was selected as a sample resident to review for the POC related to the development of a new pressure ulcer. Her medical record was reviewed at this time. Resident 25 was initially admitted to the facility on [DATE]. Her most recent re-admission was on 3/15/22 after a hospital stay. On 6/3/22 at 10:00 a.m., Resident 25 was observed being escorted out of the facility on a stretched by two EMT (Emergency Medical Technicians). The DON was present at that time and indicated Resident 25 was being sent out for a change of condition after a recent fall. At the time of this focused review on 6/6/22 at 2:00 p.m., the record lacked documentation of a recent census event to indicated Resident 25 had left to the hospital, and no re-admission nursing progress note to indicated when she had returned. Upon her re-admission from the 3/15/22 hospital stay, there were two identical Weekly Wound Round Assessments which indicated Resident 25 had re-admitted with a stage II pressure ulcer, (at stage 2, the skin breaks open, wears away, or forms an ulcer or a shallow crater in the skin) to her left trochanter hip which measured 4.5 cm (centimeters) long by 0.25 cm wide and 0.1 cm deep. While one assessment indicated the area was not healed; the second assessment indicated the area was healed. A nursing progress note, (entered by LPN 19) dated 5/18/22 at 9:16 p.m., indicated, Resident 25 had a new open area on her Left Buttock. It measured 5.8 cm long, by 5.2 cm wide, with no depth. The wound was cleaned with normal saline, and an adhesive island dressing was put in place. The record lacked documentation the physician, DON, and/or the resident's representative had been notified. The record lacked documentation that a new skin event or skin assessment was opened, and the record further lacked and additional monitoring of the new area until 6/2/22. A nursing progress note, dated 6/2/22 at 10:45 a.m., indicated, .open area noted with bathing by CNA, [Certified Nursing assistant], on call notified and treatment orders received A new Weekly Wound Round assessment was initiated on 6/2/22 and indicated, Resident 25 had a Stage II pressure ulcer on her left trochanter hip which measured 4 cm long by 2 cm wide and had a depth of 0.1 cm. The assessment indicated Telehealth (without specification of the physician's name) ordered a new treatment for Calmoseptine every shift. The record lacked documentation that a Telehealth visit had been completed on 6/2/22 as stated in the Weekly Wound Round assessment. The most recent Telehealth visits for Resident 25 received were as follows: a. 5/31/22 for possible falls b. 5/13/22 after she fell from her wheelchair c. 5/10/22 for regularly scheduled medical management and review. At the time of the record review on 6/6/22 at 2:00 p.m., Resident 25's physician orders lacked documentation/reconciliation that Calmoseptine had been added to her physician orders set, so that it would automatically generate onto the Medication and/or Treatment Administration orders. On 6/6/22 at 3:00 p.m., Resident 25's pressure ulcer area was observed with LPN 11. LPN 11 assisted Resident 25 to the restroom, where she stood long enough for LPN 11 to pull her brief down for an observation of her left hip. There was no treatment in place at this time, (there was no evidence of fresh or dried calmoseptine, as ordered). The area was irregular in shape, with speckled peri-wounds of additional bruises. The area to her left hip appeared to be a Deep Tissue Injury (DTI). The right side of the wound was half-moon shaped and dark purple in color. There was a scant amount of serosanguineous drainage noted at center and bottom half of the wound. LPN 11 blanched the area, Resident 25 winced. LPN 11 indicated she did not know what kind of wound it was or how she got it, but it looked like a bad bruise. LPN 11 indicated, if a nurse needed to see what kind of treatment orders were required for new skin areas like that, they would look at the MAR for instructions. On 6/7/22 at 12:55 p.m., Resident 25's wound was observed a second time. The DON assisted Resident 25 to stand beside her bed. When the DON untied Resident 25's gown, the backside of her brief was visible. A moderate amount of brownish-red drainage was noted through the brief at the wound's location. The DON pulled the resident's brief down to visualize the wound. At first the DON indicated, oh that's just a scar. She wiped her gloved finger across the wound and Resident 25 winced and attempted to pull her brief back up. When asked about the drainage which was seen through the brief, the DON indicated it was just the treatment of Calmoseptine. While dried, pink, calmoseptine was noted to the left side of the wound and peri-wound, the moderate brownish-red drainage was visible through the brief, and a shiny film of scant serosanguineous drainage was noted to the right side of the wound. At the center of the wound was an exactly rectangular shape, which lined up nearly perfect to the height, width, and shape of Resident 25's electric wheelchair arm rest. Pieces of the arm rest padding had been ripped or torn away, which exposed a rectangular metal bar that was nearly identical to the shape at the center of her wound, as if a perfect impression had been made by falling onto it. The DON recanted her statement that the area was a scar, and then indicated the area may have developed from Resident 25's many falls. On 6/7/22 at 1:03 p.m., the DON indicated the facilities current policy was recently used as a piece of the POC re-education and in-service material, as also indicated above. The policy was undated, and titled, Skin Observation/Assessment (Shower/Bath). The Policy indicated, .Conditions that will be observed for include but are not limited to what appear to the care giver to be bruises, red areas, open areas, scratches, abrasions, blisters, discoloration, dry flaky skin, pressure ulcers, scars as well as any other condition of the skin. Only licensed nurses can assess the skin. If the care giver is not a nurse and they observe a change in the resident's skin, the care giver will notify the nurse immediately so that the nurse can perform a skin assessment and notify the physician/family as appropriate and also obtain as needed orders for treatment. Appropriate documentation and care planning will be completed as per policy. The residents name may need to be added to the list of residents to be reviewed and discussed in the S.W.A.T meetings going forward . 3. Nurses will do skin assessments at least weekly (or as indicated) . 3.1-40(a)(2) 3.1-40(a)(3)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0694 (Tag F0694)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to follow standards of care practices of changing peripherally inserted central catheter (PICC) site dressings and labeling and ...

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Based on observation, interview, and record review, the facility failed to follow standards of care practices of changing peripherally inserted central catheter (PICC) site dressings and labeling and dating intravenous (IV) tubing with each use for a resident with IV antibiotics for 1 of 1 resident reviewed for intravenous care (Resident E). Findings include: On 4/4/22 at 10:31 a.m., during an observation and interview, Resident E was watching television seated in a recliner in her room. An intravenous (IV) pole was on her right. A completed bag of IV antibiotic medication hung on the pole. There was no date or time on the tubing or hang time on the bag. A peripherally inserted central catheter (PICC) was visible in the resident's upper right arm. The dressing was dated 3/22/22. The Resident indicated she had come to the facility for rehab and IV antibiotics. She had surgery on her foot because of an infection and sore from her diabetes. She was supposed to go home soon, maybe a week or so, because her two or three weeks of antibiotics would be finished. Her PICC line dressing had not been changed since she came to the facility. The dressing she had on was done at the hospital. On 4/7/22 at 8:46 a.m., the medical record was reviewed for Resident E. The diagnoses included, but were not limited to diabetes, sepsis, hypertension (high blood pressure). A progress notes, dated 4/6/22 at 9:43 p.m., indicated Resident remained on IV antibiotic for infection in left foot. No adverse reaction to antibiotic therapy noted. Midline (type of central line catheter) to right upper arm flushes well with normal saline and was patent. A review of Resident E's physician orders included, but were not limited to: Cefepime HCl Solution (antibiotic) 1 gram (gm) per (/) 50 milliliters (ml) administer 1 gram intravenously every 8 hours for infection related to sepsis until 4/12/2022 at 10:00 p.m. Flush PICC line before and after IV antibiotic infusion every 8 hours for infection in left foot ordered 3/25/2022 at 6:00 a.m. There were no physician orders for PICC line dressing changes, or assessment of the insertion site. There were no care plans for IV therapy, antibiotic treatment, or diabetic care in the medical record. On 4/7/22 at 9:00 a.m., during an observation and interview, Resident E was observed up in the recliner having breakfast. The PICC line dressing had been changed on Monday. Resident E indicated that was the only time it was changed at the facility since her admission. The clear plastic dressing covering the catheter had a gauze pad over the insertion site and it was not possible to assess the site. The IV pump was beeping and the message bar indicated infusion complete. There was still approximately ¼ of the fluid still in the bag. The tubing was not connected to the resident's arm. There was no date or time on the tubing or start time on the bag. The resident indicated the nurse had disconnected her from the pump so she could go to the bathroom. On 4/7/22 at 10:45 a.m., during an observation and interview the Director of Nursing (DON), at Resident E's bedside, she indicated the PICC line dressing should have been changed every 7 days and not be occlusive (unable to see the insertion site). It should have only had gauze from the packet used for the initial (first) dressing. There should have been an order for the PICC line dressing and IV tubing change. Tubing should have been dated when hung. On 4/11/22 at 2:35 p.m., Resident E was observed from the doorway as she slept in the recliner. The IV pole had 2 small IV bags hanging on the pump. The pole was pushed away from resident. The infusion was complete. There was no date or time on the tubing. On 4/12/22 at 2:27 p.m., during an observation and interview, Resident E's IV pump hung on the pole with a completed IV bag and tubing in place. There was no date or time on the IV tubing. On 4/7/22 at 10:30 a.m., the DON provided a current undated policy titled PICC Line Dressing. This policy indicated, .The PICC catheter insertion site is a potential entry site for bacteria that could produce a catheter related infection .Initial PICC dressings are changed 24 hours after placement of the line. Transparent dressings are changed every 7 days .assessment of the catheter insertion site On 4/7/22 at 10:30 a.m., the DON provided a current undated policy, from the pharmacy, titled Infusion Maintenance Table. This table indicated .for PICC: transparent dressing changes 24 hours post insertion then every week & prn [as needed]. Measure upper arm circumference and external catheter length 3.1-47(a)(2)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to acquire and provide the physician with adequate monitoring of laboratory (lab) testing as ordered every 3 months by the physician for 1 of ...

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Based on interview and record review, the facility failed to acquire and provide the physician with adequate monitoring of laboratory (lab) testing as ordered every 3 months by the physician for 1 of 24 residents reviewed for lab testing (Resident 35). Findings include: On 4/7/22 at 1:08 p.m., Resident 35's medication orders were reviewed and included but were not limited to the following: Humalog KwikPen (insulin injector system) administer subcutaneously (injected into fat under the skin) before meals and at bedtime related to diabetes mellitus (DM). Lispro insulin, inject 25 units subcutaneously two times a day related to DM. On 4/11/22 at 9:51 a.m., Resident 35's medical chart was reviewed. The physician ordered CBC (complete blood count), BMP (basic metabolic panel), and A1C (measures how well the body had controlled the sugar in the blood for the past three months) every 3 months during the day shift starting on the 4th, related to his diagnoses of schizophrenia (breakdown in thought, emotion and behavior), diabetes mellitus (DM) (blood sugar disorder), and hypertension (high blood pressure). These lab tests were missing on Resident 35's chart. Resident 35 refused the test on 1/14/22. On 4/8/22 at 2:15 p.m., a request was made from the facility to provide Resident 35's A1C lab results for the past year. On 4/11/22 at 9:21 a.m., no labs results were provided. A behavioral care plan, dated 3/28/19, was provided by the Administrator on 4/13/22 at 10:20 a.m. It indicated Resident 35 had the potential for behaviors during care or treatment, he may be combative or sexually inappropriate related to moderately severe vascular dementia without behavior disturbance. He had a paraphilia (abnormal sexual desire involving dangerous activities) diagnosis. Interventions included to contact psych (psychiatric care) or MD (physician) if his behaviors were interfering with his care. If Resident 35 was upset with care or inappropriate, stop. Explain why and try again later. Explain all procedures keep environment calm and quiet. As of exit conference on 4/13/22, no lab results were provided. A policy, titled, Resident Rights, with no date, was provided by the Administrator on 4/13/22 at 10:20 a.m. A review of the policy indicated, .The facility must consult with you and notify your physician and interested family member of any significant change in your condition or treatment 3.1-48(a)(3)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to administer medications without errors for 2 of 3 residents observed during a medication administration observation on the 100...

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Based on observation, interview, and record review, the facility failed to administer medications without errors for 2 of 3 residents observed during a medication administration observation on the 100 Hall, resulting in an 8% medication error rate for 3 of 25 medications administered when a Qualified Medication Aide (QMA) administered a chewable aspirin by the wrong route and an unavailable medication was documented as given (Residents 164 and 166). Findings include: On 4/12/22 during a continuous observation from 8:30 a.m. to 9:15 a.m., Qualified Medication Aide (QMA) 15 was observed as she passed morning medications to the 100 Hall residents. On 4/12/22 at 8:40 a.m., QMA 15 prepared medications, on the medication cart for Resident 164. Verifying medications with the electronic record she removed 9 oral medications from the medication punch cards and transferred them to a medication cup. One of the medications, aspirin chewable tab 81 mg indicated it should have been chewed. QMA carried the medication cup into the room and instructed the resident to swallow the medications. The resident poured all of the pills into her mouth and swallowed all of them. The aspirin chew tab was swallowed whole, without chewing. On 4/12/22 at 8:54 a.m., QMA 15 prepared medications for Resident 166 on top of the medication cart. Verifying medications with the electronic record she removed 5 oral medications from the medication punch cards and transferred them to a medication cup. The resident's orders included a scheduled dose of Miralax 17 grams (laxative powder). QMA 15 searched several bottles in the medication cart drawers and indicated there was no Miralax for Resident 166. She entered the room and administered the pills from the medication cup. She returned to the cart and documented all the medications as given. She indicated she would check the medication room later to see if the medication had come in. On 4/12/22 at 2:08 p.m., during an interview at the Nurses' Station, QMA 15 indicated she had not been able to locate any Miralax for Resident 166 , it was not in the medication room and she reordered it. It should be in tomorrow. He did not receive a dose on 4/12/22. On 4/12/22 at 2:10 p.m., a review of Resident 166's Medication Administration Record indicated QMA 15's initials were entered for the 9:00 a.m. dose of Miralax 17 grams for Resident 166 which indicated it was administered. There was no code number or note to indicate the medication was reordered or not given during the morning medication administration. On 4/7/22 at 10:30 a.m., the Administrator (ADM) provided a current, undated policy, titled Unavailable medications. This policy indicated .When a missed dose is unavoidable, the facility nurse should document an explanation of the medication shortage and the action taken for resolution On 4/7/22 at 10:30 a.m., the ADM provided an undated policy, titled Medication Administration. This current policy indicated .The Medication Administration Record will be signed after each medication administered to the resident. Medications that are refused by the resident or not administered for other reasons will be circled on the particular day of no administration. The reason for not administering the medication will be documented on the back of the medication Administration Record. 3.1-48(c)(1)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow standards of practice to previous medication orders once new...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to follow standards of practice to previous medication orders once new dosage changes had been ordered for 2 different medications for 1 of 5 residents reviewed for unnecessary medications (Resident 3). Findings include: On 4/11/22 at 9:57 a.m., the medical record was reviewed for Resident 3. The diagnoses included, but were not limited to diabetes, lumbar sacral (lower back) spondylosis (age related deterioration, worsening), left leg below the knee amputation, chronic kidney disease and congestive heart failure. a. A Pharmacy Medication Record Review, dated 1/14/22, and signed by the Nurse Practitioner (NP), as agreed with order changed, on 2/1/22 indicated current order trazodone 100 mg at bedtime for insomnia. Date started 7/9/21. Recommend changed (gradual dose reduction) to 75 mg . A nurse progress note dated 3/1/22 at 10:17a.m., indicated Upon review of medications found duplicate order for trazodone 100 mg. Medication was not found in the medication cart. DON, MD [Medical Doctor], resident and family member notified of medication error. Resident VS [vital signs] = 136/74-80-18-97.9-SAO [oxygen saturation] @ 98% on RA [room air]. Resident is alert and oriented x3 and expressing verbal understanding of medication error. Resident expressing need for MD to increase his anxiety medication. Assured resident that nursing staff would relay his concerns to MD. The reviewed MAR for February and March indicated Resident 3 received both doses of trazodone at bedtime from the order date 2/1/22 until the incident note date 3/1/22. On 4/11/22 at 10:10 a.m., during an interview the Director of Nursing (DON) indicated the resident had received duplicate trazodone (indicated for insomnia) orders and had written the incident note on 3/1/22. A copy of the incident was provided by the DON on 4/11/22 at 2:35 p.m. The report was completed by the Assistant Director of Nursing (ADON) on 3/1/22. This report indicated Upon review of medications found duplicate order for trazodone 100 mg. Medication was not found in the medication cart. DON, MD, resident and family member notified of medication error. Resident is alert and oriented x3 and expressing verbal understanding of medication error . No follow up or future prevention measures were noted on the incident documentation. b. The current medication orders included but were not limited to, an order, dated 3/29/22, Lantus (insulin) inject 22 units two times a day related to diabetes. A second insulin order, dated 8/4/22, indicated Lantus (insulin) inject 20 units two times a day related to diabetes. A review of Resident 3's Medication Administration Record (MAR) showed both orders of Lantus insulin as being administered each day at 9:00 a.m. and 5:00 p.m., since 3/29/22. On 4/11/22 at 12:29 p.m., during an interview the Director of Nursing (DON) when resident 3 got a new order for Lantus they forgot to take out the old order. On 4/11/22 at 2:35 p.m., the DON provided an undated policy, titled Ordering Medications. This current policy indicated .Medication order changes should be entered into the electronic medical record as a new or updated order. The previous order should be discontinued . 3.1-48(c)(2)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure call lights were in reach for 5 of 20 residents reviewed for call lights in reach (Resident 12, 17, 33, 34, and 35). F...

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Based on observation, interview, and record review, the facility failed to ensure call lights were in reach for 5 of 20 residents reviewed for call lights in reach (Resident 12, 17, 33, 34, and 35). Findings include: On 4/04/22 at 3:28 p.m., Resident 35 was in his room. His call light was clipped to the call light cord as close to the wall as possible. It was not in his reach. On 4/07/22 at 9:07 a.m., Resident 35 was in bed, his call light was on the floor, out of his reach. On 4/08/22 at 10:18 a.m., Resident 34's call light was clipped near her pillow. She was in her wheelchair on the other side of the bed. Her call light was not within reach. On 4/08/22 at 10:20 a.m., Resident 17 was laying in her bed, with her head at the foot of the bed. Her call light was at the head of the bed, on the floor. The call light was not in reach. On 4/08/22 at 10:29 a.m., Resident 12 was in bed with her eyes closed. Her call light was at the head of the bed, on the floor. It was not within reach. On 4/08/22 at 10:30 a.m., Resident 33 was partially sitting up in bed, holding a pink bin to her chest. She indicated she was sick to her stomach and felt like vomiting. Her call light was at the head of the bed, on the floor, against the wall. During a continuous tour with Maintenance, on 4/11/22 from 10:23 to 11:30 a.m., the findings were observed by as follows: Resident 34's call light was observed to be clipped under the blanket and sheet of her made bed. She was in her wheelchair on the other side of the bed. It was not in reach. On 4/11/22 at 11:54 a.m., the Director of Nursing (DON) indicated if the resident was in bed the call light should be clipped near them, if the resident was out of bed, the call light should be clipped to them. On 4/11/22 at 11:58 a.m., the Administrator indicated the staff should answer the call light in 5-10 minutes and be in reach of the resident. A current policy, titled, Call Lights, with no date, was provided by the Administrator, on 4/11/22 at 9:15 a.m. A review of the policy indicated, .Always place the call light in an accessible location to where the resident is located in their room 3.1-3(v)(1)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure grievances and concerns presented by the Reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure grievances and concerns presented by the Resident Council were responded to for 6 of 6 regularly participating Resident Council members (Residents 9, 15, 19, 29, 39 and 44). Findings include: During an interview on 4/4/22 at 11:15 a.m., the Resident 15 indicated it would be a great idea to have a Resident Council meeting during the survey because the residents had a lot of issues they would like to talk about. On 4/12/22 at 10:13 a.m. the Resident Council minutes were reviewed. From January 2021 to February 2022, the Resident Council met 12 times on the following dates: 1/7/21, 2/18/21, 3/10/21, 4/10/21, 5/21/21, 7/21/21, 8/23/21, 9/21/21, 10/21/21, 11/21/21, 1/21/22, and 2/16/22. For all 12 meetings, there were no Resident Council Response forms on file. There were several reoccurring concerns discussed by the Resident Council over these 12 meetings which included but were not limited to: a. Request for additional smoke breaks (more than the allotted 3 times a day) b. Call light response time c. More/alternative activity choices d. Honoring shower/bathing preferences e. Environment/gnats An ad-[NAME] Resident Council Meeting was held on 4/12/22 at 2:0 p.m., with Residents 9, 15, 19, 29, 39 and 44 present. When the residents were asked if the facility responded to the group's concerns, they all answered no. The following concerns were shared as on-going issues that the residents wanted addressed. The Resident 15 indicated her biggest request was to increase the amount of smoke breaks that were allowed. She indicated, she was of sound mind, and had been smoking since she was 9, she wanted more than 3 quick smoke breaks where she was supervised like a baby. She indicated the group has complained over and over about the amount of smoke breaks and the facility just said, those are the rules, and if you don't like it, then you can find somewhere else, but then they don't help you look for another place. All the residents in attendance conquered with this concern. Resident 39 indicated he used to be the Resident Council president and one of the reasons he quit was because the meetings seemed pointless because they all kept complaining about the same things and nothing ever got done about it. All the residents in attendance agreed with this concern. Resident 19 indicated it would be nice to be able to go outside when she wanted. Staff treated the building like it was a prison, and the residents who were mentally ok were not allowed to sign LOA (leave of absence) or go outside when they wanted. It feels like a prison. All the residents agreed it would be nice to go outside when they wanted, but if it was bad weather, at least have activities available inside. All the residents in attendance indicated the only activity they had was Bingo twice a week. Activities on the calendar did not happen as scheduled. They agreed it would be nice to have activities to keep them occupied and have something meaningful to do. Resident 44 indicated when she had questions about her medication scheduling or dosage, the nurses or Qualified Medication Aides (QMA) on the cart looked at her like she had no business asking about it. Resident 44 indicated she never saw a doctor, instead the staff would just bring around a phone with a video chat that would barely last a minute. All the residents during the meeting agreed, the Tele-health phone/video doctors were not good enough and wanted to see a doctor in person. During an interview with the Activities Director (AD), on 4/12/22 at 2:45 p.m., she indicated she was new to the position and had just finished her Activity Director 90-hour training course. The AD indicated she brought the Resident Council Grievance procedure to the Quality Assurance Program (QAPI), but nothing had been done about it yet and was not sure who the appointed grievance response person was. During an interview about the facilities' QAPI program, on 4/13/22 at 12:40 p.m., the Administrator and Regional Director of Operations were present. The Administrator indicated the purpose of QAPI was to give the facility the opportunity to identify concerns about itself and address those concerns for quality assurance and customer service for residents and staff. Although there were a set of scheduled topics addressed throughout the year, the ADM indicated, some of the top identified concerns at that time included but were not limited to: nursing admission assessments, nursing documentation, and staffing. The Administrator did not indicate Resident Council Grievance procedures and a recent concern. On 4/13/22 at 9:00 a.m., the Administrator provided a copy of current, but undated facility policy titled, Resident Council Guide. The policy indicated, .The Resident Council is an independent, organized group of residents who meet on a regular basis to create change, address quality and dignity of care provided in the facility, plan activities and discuss other matters brought before the council. The role of the Resident Council is to improve the quality of life of the residents who reside in the facility and to take part in actions to maintain a positive living environment . the Resident Council offers an avenue by which residents can have an active role in influencing decision which will affect them. Participation and involvement in the Resident Council gives the resident a sense of being in control which results in a positive impact on their physical and mental health. Some objectives of the council are as follows: A. Improves communication between staff and residents . C. Helps identify quality of life issues . E. Identify issues early when they may be easier to correct; before becoming larger scale. F. Provide input on the planning of activities and events . H. Encourage a person-centered philosophy of care through recommendations . Group Concerns and Follow-Up: It is vital to establish an atmosphere of trust and responsibility for concerns to be voiced. This encouraged members to openly discuss issues that impact them and/or other residents . the council group members who voice a concern usually except a timely response about the resolution to their concern. this must happen. The Administrator monitors this process . Effective Council Requirements: Concerns- when concerns are voiced show serious interest and approach follow up on all concerns and GET BACK WITH RESOLUTIONS/Document demonstrate that all concerns/requests brought up by the council either individually or by the group are very important On 4/13/22 at 9:00 a.m., the Administrator provided a copy of current, but undated facility policy titled, Resident Rights. The policy indicated, .you may expect prompt efforts for the resolution of grievances . the facility will provide a staff person to assist and follow up with the group's written requests . 3.1-3(k)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to maintain the memory care (MC) residents' rooms in a safe, repaired and home-like condition for 15 of 20 residents residing on...

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Based on observation, interview, and record review, the facility failed to maintain the memory care (MC) residents' rooms in a safe, repaired and home-like condition for 15 of 20 residents residing on the memory care unit (Resident 2, 7, 8, 11, 13, 17, 28, 36, 34, 35, 46, 48, 49, 54, and D). Findings include: On 4/04/22 at 3:16 p.m., Resident 35 indicated he wanted pictures on the walls of his room. He had no TV but did have a TV mount on the wall in his room. There was no dresser for his clothes, only a dresser drawer front against the PTAC. A metal bracket was mounted to the bathroom door, it did not have a towel hanger attached. On 4/04/22 at 3:44 p.m., Resident 46 had a dime size hole in the wall by her bed. On 4/08/22 at 9:33 a.m., Resident 49's room was observed without a doorknob. The aide was providing care for the resident and needed to open the bathroom door to create privacy for the resident since the entrance door would not stay closed. On 4/04/22 at 10:51 a.m. and on 4/8/22 at 9:43 p.m., the entry/exit area of the dining/activity room was missing door frame trim. The wall board paper peeled off at the top of the doorway. The wall board was broken at bottom and part of the baseboard unattached. There was plaster powder on the floor. Paint was missing. On 4/04/22 at 12:35 p.m., and 4/8/22 at 10:03 a.m., Resident 54 had a large section of the wall board near her bed peeled off. On 4/10/22 at 7:27 p.m., the legal guardian for Resident D indicated her room was not home like. She indicated she offered to bring a recliner to Resident D, but the facility refused because it would bring other residents into her room to sit in it. A continuous tour with the Maintenance Employee on 4/11/22 from 10:23 to 11:30 a.m. in the memory care found: For Resident 36's room, the Maintenance Employee indicated the wall at the head of the bed needed paint. For Resident 28's room, the Maintenance Employee indicated the corner of the drywall was peeling and needed repaired. Resident 17 indicated her room was not home like. There were no pictures on the walls. For Resident 17 and 34's room, the Maintenance Employee indicated the exterior bathroom door frame had peeling paint and need to be repainted. For Resident 2 and 8's room, the Maintenance Employee indicated the PTAC (packaged terminal air conditioner) caulking was cracked and needed repaired. He observed spider webs beside the PTAC. He indicated there was peeling paint on the exterior of the bathroom door frame, it needed to be repainted. For Resident 49 and 11's room, the door to the entrance of their room did not have a doorknob. The Maintenance Employee indicated the latch was still there, but he needed to replace the doorknob. Resident D indicated her was not home like because there was no TV in her room or a clock. For Resident 35's room, the Maintenance Employee indicated there should not have been 6 unused nails in the wall, an empty TV mount with four pencil-width sized holes in the wall. The nails and TV mount needed to be removed and the holes in the wall repaired and painted. He indicated the bathroom door frame needed paint. The bracket on the bathroom needed it be removed or the towel appliance put back on. For Resident 13's room, the Maintenance Employee indicated there was a small gouge in the wall behind her bed that needed fixed. The wall mount for a TV needed to be removed and the exterior bathroom door frame needed painted. In Resident 7's room, a bed foot board with two heavy metal bed attachments were found in his room. The PTAC caulking was cracked and needed repair. He observed a spider web next to the PTAC. Resident 46 indicated her room was not home like. She would like some pictures on the walls. For Resident 46's room, the Maintenance Employee indicated the large, peeled wallboard by the resident's bed needed to be repaired and painted. For Resident 48's room, the Maintenance Employee observed the window blind laying on the windowsill and indicated he needed to put the window blind back up. He indicated the PTAC caulking was badly cracked and needed repaired. On 4/11/22 at 11:31 a.m., the Maintenance Employee indicated he was new to this work and needed to get to work on the MC rooms. He indicated he did not go room to room, but only saw a scattered number of rooms as repairs became necessary. He did not check for issues with missing paint or paint peeling, gouges or holes in the walls, or nails left in walls in the MC area rooms. He indicated the facility did not do work requisitions and could not provide them for work that had been requested. Everything that needed repaired was a verbal request. On 4/11/22 at 11:55 a.m., the DON indicated the MC rooms should be repaired, but it was the resident family's responsibility to make the rooms home like. On 4/11/22 at 12:01 p.m., the Administrator indicated the MC resident's rooms should have been maintained and would be repaired now. It was the family's responsibility to bring in TVs for the MC residents. The resident's family was encouraged to bring in items to make the resident's room home like. A current policy, titled, Resident Rights, with no date, was provided by the Administrator, on 4/13/22 10:20 a.m. A review of the policy indicated, .The facility must provide a safe, clean home-like environment .The facility will provide housekeeping and maintenance services A current policy, titled, Physical Plant - Daily Inspection, with no date, was provided by the Administrator, on 4/12/22 at 1:37 p.m. A review of the policy indicated, .Building and grounds are to be inspected daily .As areas needing repair or attention are identified, they should be dealt with immediately. If that is not possible, the issue and the area and/or resident room number should be recorded for proper follow up .Inspect and touch up all resident room and hallway walls including all doors and door frames. If nay wall damage is found, schedule for repairs 3.1-19(a)(4) 3.1-19(f)(5)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure the activity program organized and implemented ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure the activity program organized and implemented meaningful activities as scheduled on the activity calendar for both the general facility population as well as provide a specialized, structured activity program for residents who resided on the secured memory care unit. These concern was directly expressed by 6 regularly participating Resident Council members (Residents 9, 15, 19, 29, 39 and 44) and had the potential to effect 57 of 57 residents who resided in the facility. Findings include: 1. On 4/4/22 the following activities were scheduled: Coffee & News at 9:00 a.m. Morning Stretch at 11:00 a.m. Music at 1:00 p.m. Bingo at 2:30 p.m. Bingo was the only activity observed throughout the day. On 4/5/22 the following activities were scheduled: Coffee & News at 9:00 a.m. Easy Fit at 11:00 a.m. Music at 1:00 p.m. Monopoly at 2:30 p.m. No organized activities were observed throughout the day. On 4/6/22 the following activities were scheduled: Coffee & News at 9:00 a.m. Easy Exercise at 11:00 a.m. Music at 1:00 p.m. Nail care at 2:30 p.m. No organized activities were observed throughout the day. On 4/7/22 the following activities were scheduled: Coffee & News at 9:00 a.m. Book Club at 11:00 a.m. Music at 1:00 p.m. Uno at 2:30 p.m. No organized activities were observed throughout the day. On 4/8/22 the following activities were scheduled: Coffee & News at 9:00 a.m. Light Exercise at 11:00 a.m. Music at 1:00 p.m. Bingo at 2:30 p.m. Bingo was the only activity observed throughout the day. On 4/11/22 the following activities were scheduled: Coffee & News at 9:00 a.m. East Fit at 11:00 a.m. Music at 1:00 p.m. Bingo at 2:30 p.m. Bingo was the only activity observed throughout the day. On 4/12/22 the following activities were scheduled: Coffee & News at 9:00 a.m. Craft Time at 11:00 a.m. Music at 1:00 p.m. Yahtzee at 2:3 p.m. No organized activities were observed throughout the day. On 4/13/22 the following activities were scheduled: Coffee & News at 9:00 a.m. Cards at 11:00 a.m. Music at 1:00 p.m. Sorry at 2:30 p.m. No organized activities were observed throughout the day. The Activity Calendar for the month of April was reviewed. There were no scheduled outdoor activities (weather permitting), there were no special events realted to Easter and there were no off-site scheudled activities. During an interview on 4/4/22 at 11:15 a.m., the Resident Council President, (Resident 15) indicated, it would be a great idea to have a Resident Council meeting during the survey because the residents had a lot of issues they would like to talk about. At this time, Resident 15 gave permission to review the Resident Council minutes to prepare for the meeting. On 4/12/22 at 10:13 a.m. the Resident Council minutes were reviewed. From January 2021- February 2022, the Resident Council met 12 times on the following dates: 1/7/21, 2/18/21, 3/10/21, 4/10/21, 5/21/21, 7/21/21, 8/23/21, 9/21/21, 10/21/21, 11/21/21, 1/21/22 and 2/16/22. For all 12 meetings, there were no Resident Council Response forms on file. There were several reoccurring concerns discussed by the Resident Council over these 12 meetings which included but was not limited to the request for more choices of things that happen. An ad-[NAME] Resident Council Meeting was held on 4/12/22 at 2:0 p.m., with Residents 9, 15, 19, 29, 39 and 44 were present. The following concerns were shared as on-going issues that the residents wanted addressed. The Resident Council President indicated; her biggest request was to increase the amount of smoke breaks that were allowed. She indicated, she was of sound mind, and had been smoking since she was 9, she wanted more than 3 quick smoke breaks where she was supervised like a baby. She indicated the group has complained over and over about the amount of smoke breaks and the facility just says, those are the rules, and if you don't like it, then you can find somewhere else, but then they don't help you look for another place. All the residents in attendance conquered with this concern. Resident 19 indicated it would be nice to be able to go outside when she wanted. Staff treated the building like it is a prison, and the residents who were mentally ok were not allowed to sign LOA (leave of absence) or go outside when they wanted. It feels like a prison. All the residents agreed it would be nice to go outside when they wanted, but if it was bad weather, at least have activities available inside. All the residents in attendance indicated the only activities they have was Bingo twice a week. Activities on the calendar did no happen as scheduled. They agreed it would be nice to have activities to keep them occupied and have something meaningful to do. During an interview with the Activities Director, (AD) on 4/12/22 at 2:45 p.m., she indicated she was new to the position and had just finished her Activity Director 90-hour training course. She had really enjoyed the class beucase it helped her understand how important activies were for the resident's quality of life. The AD indicated she brought the Resident Council Grievance procedure to QAPI, (a quality assurance program) but nothing had been done about it yet and was not sure who the appointed grievance response person was. Additionally, the AD indicated the Activities department was short at least one full-time staff person which would be helpful to help make sure activities got done on time. Since she had been away for training, and there were only two other part time activity assistants, activities were not able to be completed as scheduled. Also, because the AD was new to a management position, she did not know who was in charge of activities if she was gone or unavailable. The AD indicated, along with her new administrative responsibilities she still had to ensure many other things were completed such as: supply shopping, creating activity calendars, implementing activities, one-on-one program, decorations, special events . it was hard to find the time to facilitate the activities as planned. The AD indicated she had been told she could not use volunteers to help with the activity program because they needed to be up to date on the COVID-19 vaccination and needed to complete TB (tuberculosis testing) and there was no one to coordinate that effort. Additionally, because of COVID-19 activities needed to be socially distanced, and the facility bus only held one wheelchair (WC) at a time, so even if she wanted to do an off-campus activity, there were not enough staff to supervise the outing, and only one resident in a WC would be allowed to go (and the majority of residents used WCs). The Minimum Data Set (MDS) Indicator Facility Rate Report dated 4/8/22 indicated, there were 27 residents with depression, which made it the highest rated indictor at 50% of the population. On 4/13/22 at 9:00 a.m., the Administrator provided a copy of current, but undated facility policy titled, Activities Program. The policy indicated, It is the policy of the facility to provide an ongoing program of Activities designed to meet, in accordance with the comprehensive assessment, the interests and the physical, mental an psychological well-being of the residents . facility will offer activities both individual and group to enhance the physical, mental and psychosocial well-being of residents, taking into consideration any limitations that the resident's might have individually or as a group . facility will provide activities that promote self-esteem, pleasure, comfort, educations, creativity, success and independence . The Activity Director will work with other staff and the community to secure planned Field Trips as well as outside agencies and individuals with a specialized talent to be part of the Activity Program. Note: Adequate staff will be available to provide care and assistance as needed On 4/13/22 at 9:00 a.m., the Administrator provided a copy of current, but undated facility policy titled, Resident Rights. The policy indicated, .you have the right to participate in activities of choice that do not interfere with the rights of other residents . the facility must provide a program of activities designed to meet your needs and interests 2. On 4/4/22 at 9:07 a.m., the Memory Care (MC) area was observed, no activities were in progress. The MC activity calendar indicated at 9:00 a.m., Coffee and News should have occurred. On 4/4/22 at 9:53 a.m., an unidentified Certified Nursing Aide (CNA) provided snacks to 4 residents in the dining/activity room. She continued to pass snacks until 11:30 a.m. to the residents in their rooms. Lunch was scheduled to arrive at 12:30 p.m. On 4/4/22 at 11:08 a.m., the MC area was observed, no activities were in progress. The MC activity calendar indicate at 11:00 a.m., Morning Stretch should have occurred. On 4/4/22 at 3:13 p.m., the MC area was observed, no activities were in progress. The MC calendar indicated at 2:30 p.m., Sensory Time should have occurred. No events were scheduled after 2:30 p.m. On 4/5/22 at 9:47 a.m., the MC area was observed, no activities were in progress. The MC calendar indicated at 9:00 a.m., Coffee and News should have occurred. On 4/7/22 at 9:05 a.m., the MC area was observed, no activities were in progress. The MC calendar indicated at 9:00 a.m., Coffee and News should have occurred. On 4/7/22 at 2:02 p.m., the MC area was observed, no activities were in progress. The MC calendar indicated at 1:00 p.m., Music should have occurred. On 4/8/22 at 9:30 a.m., the MC area was observed, no activities were in progress. The MC calendar indicated at 9:00 a.m., Coffee and News should have occurred. On 4/11/22 at 11:00 a.m., the MC area was observed, no activities were in progress. The MC calendar indicated at 11:00 a.m., Easy Fit should have occurred. On 4/12/22 at 2:32 p.m., the MC area was observed, no activities were in progress. The MC calendar indicated at 2:30 p.m., Finger Painting should have occurred. During an interview, on 4/12/22 at 12:19 p.m., Resident 7 indicated there were no activities in the MC area. He indicated any activity would be good. During an interview, on 4/12/22 at 12:19 p.m., Resident 35 indicated there were no activities in the MC area and he would like to have activities to do. During an interview, on 4/12/22 at 12:23 p.m., Resident 11 indicated there were no activities in the MC area. When asked if there were any crafts, games, or puzzles, he indicated none. During an interview, on 4/12/22 at 12:26 p.m., Resident 48 indicated there were no activities in the MC area. During an interview, on 4/12/22 at 9:59 a.m., the DON indicated the Activity Director (AD) took her test to become a State approved Activity Director. During an interview, on 4/12/22 at 4:56 p.m., the Administrator indicated the AD was not here all last week, 4/4 to 4/8/22, because she was in class to become a State approved Activity Director. The Activities Assistant (AA) should have completed the MC area activities. She did not know why the MC activities were not occurring for the MC residents. During an interview, on 4/13/22 at 12:29 p.m., the AA indicated she was also a Certified Nursing Aide (CNA). She worked at whatever the facility needed. The facility management told her she needed to take charge of activities last week when the Activity Director was off. She indicated the Social Services Designee (SSD) helped and they did some events. On Monday, she indicated they had Bingo. The activity calendar changed according to the number of staff available to complete it. She usually worked with the MC residents. Some residents did not want to participate. The main building residents liked outings. Coffee and News was scheduled during breakfast. The sensory care was for 1:1 resident activity for residents who did not like to come out of their rooms. The activities can be driven by the residents' choices, if she took music to MC, she would ask if they wanted music or TV. They usually picked TV. On Friday, she was off, but the Activity Director was back. A current policy, titled, Resident Rights, with no date, was provided by the Administrator, on 4/13/22 at 10:20 a.m. A review of the policy indicated, .The facility must provide a program of activities designed to meet your needs and interests 3.1-33(a) 3.1-33(b)(2) 3.1-33(b)(3)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure deceased and discharged residents' medications...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure deceased and discharged residents' medications had the correct disposition of medications according to the facility's policy for 8 of 8 discharged residents' medications observed (Residents 52, 6, 55, 106, 107, 108, 110, and 111). Findings include: On [DATE] at 11:20 a.m., during a tour of the Memory Care (MC) area with Maintenance Staff, the MC Storage Room was observed unlocked. The Maintenance Staff indicated the lock was broken. Three medication carts were stored. The first medication cart (Med Cart 1) had one medication for Resident 52. It was latanoprost, the sticker on it indicated to keep refrigerated. The second medication cart (Med Cart 2) was empty. The third medication cart (Med Cart 3) had a box of medication punch cards on top of it. Medication punch card held 30 days of medication that were pushed through into a medication cup for the resident to take according to the physicians' orders. The box had 46 medication punch cards in it. Drawer two had 61 medication punch cards in it and 9 loose medication bottles. Drawer three had 49 medication punch cards in it. On [DATE] at 11:22 a.m., the Maintenance Staff indicated he needed to go and get tools to fix the broken MC Storage room doorknob. On [DATE] at 11:51 a.m., the Director of Nursing (DON) indicated the box on top of Med Cart 3 were medications for a Resident 6 who had passed away on [DATE]. Those medications were ready to count and to send back to pharmacy. Medications should not have been in the MC storage room. All medications should have been in the regular medication storage room. She told unidentified staff members 3 weeks ago to get those medications out of there. She would provide a list of all resident names and medications. On [DATE] at 12:39 p.m., the DON provided a list of the medications and medication punch cards from the unlocked MC Storage room for current and discharged residents. For the 17 current residents there were 102 medication punch cards. Of the 8 discharged residents' medications for disposition were: a. Resident 6 had passed away on [DATE] and had 14 different medications in 35 medication punch cards. b. Resident 106 was a Medicaid recipient and had 8 different medications in 16 medication punch cards. c. Resident 55 was a Medicaid recipient and had 12 medications in 13 medication punch cards. d. Resident 111 was a Medicaid recipient and had 5 medications in 5 medication punch cards. e. Resident 108 was a Medicaid recipient and had 3 medications in 4 medication punch cards. f. Resident 110 was a Medicaid recipient and had 3 medications in 3 medication punch cards. g. Resident 107 was a Medicaid recipient and had 1 medication in 2 medication punch cards. h. Resident 52 had unknown insurance and had 3 medications in 3 medication punch cards. A current policy, titled, Disposition of Medication upon Resident Discharge to the Community, with no date, was provided by the Administrator, on [DATE] at 10:20 a.m. A review of the policy indicated, .Resident's who are under Medicaid coverage .will have all medication provided at the time of discharge as medicaid programs will not refill medications that have been ordered with in [sic] the last 15-30 days A current policy, titled, Medication Return Policy, with no date, was provided by the Administrator, on [DATE] at 10:20 a.m. A review of the policy indicated, .(name of pharmacy) has the unique opportunity to accept the return of certain unused medications for credit .This time period is 30 days from the time the medication was dispensed. Items received after this period (31 days and beyond) will not be issued credit 3.1-25(m) 3.1-25(o) 3.1-25(p) 3.1-25(q) 3.1-25(r) 3.1-25(s)(1) 3.1-25(s)(2) 3.1-25(s)(3) 3.1-25(s)(4) 3.1-25(s)(5) 3.1-25(s)(6) 3.1-25(s)(7) 3.1-25(s)(8)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On [DATE] at 1:44 p.m., during a medication storage observation with the Director of Nursing (DON) she indicated the facility...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On [DATE] at 1:44 p.m., during a medication storage observation with the Director of Nursing (DON) she indicated the facility only had one medication storage room. It was located adjacent to the 300 Hall, across from the nurses' station. On [DATE] at 1:57 p.m., the Memory Care medication cart was observed with Licensed Practical Nurse (LPN) 17. The top drawer of the cart contained two plastic envelopes with natural tears eye drops for Resident 54. A bottle dated as dispensed from pharmacy was dated [DATE] and had a green sticker on the bottle for open/expired dates but had no dates entered on the sticker. The second bottle dated as dispensed from pharmacy [DATE] had no sticker or open dates on the bottle. The cart drawer contained 2 glass vials of injectable haldol (antipsychotic medication) 5 milligrams (mg) per (/) 1 milliliter (ml). Both vials had been opened. They were loose in the drawer without any labels affixed to the vials. There were no resident identifiers or open dates on the vials. No empty plastic dispense envelopes were found for the vials in the drawer. On [DATE] at 2:21 p.m., during an interview Licensed Practical Nurse (LPN) 17 indicated she was agency it was her first day working at the facility and she was not familiar with the facility's policies. On [DATE] at 9:15 a.m., the DON provided an undated policy titled, Medication Storage In The Facility. This current policy indicated, .Medication and biological [sic] are stored safely, securely, and properly following the manufacturer or supplier recommendations. The medication supply accessible only to licensed nursing personal, or staff members lawfully authorized to administer medications .Medications are not to be transferred medications [sic] in containers in which they were received. Medication rooms, carts, and medication supplies are locked or attended by person with authorized access .Medications requiring 'refrigeration' or temperatures between 36 degrees Fahrenheit and 46 degrees Fahrenheit are kept in a refrigerator .Outdated, contaminated, or deteriorated drugs and those in containers, which are cracked, soiled or without secure closures will be immediately withdrawn from the stock. They will be disposed of according to drug disposal procedures, and reordered from pharmacy if a current order exists .Facility staff will assure that the multidose vial is stored following manufacturer's suggested storage conditions 3.1-25(k)(1) 3.1-25(k)(2) 3.1-25(k)(3) 3.1-25(k)(4) 3.1-25(k)(5) 3.1-25(k)(6) 3.1-25(k)(7) 3.1-25(m) 3.1-25(n) 3.1-25(o) 3.1-25(q) Based on observation, interview, and record review, failed to ensure a medication storage room on the memory care (MC) unit was locked with a functioning doorknob lock that contained a 2 unlocked medication carts and 25 of 25 residents' medications stored in the medication room (Residents 52, 3, 6, 2, 11, 7, 36, 34, D, 39, 10, 28, 33, 17, 4, 54, 3, 43, 8, 55, 106, 107, 108, 110, and 111). The facility failed to ensure all open medications had open dates and expiration dates (Resident 54) and failed to ensure all medications had a resident identifier on them for 1 of 2 medication carts reviewed for resident identifiers on medication. Findings include: 1. On [DATE] at 11:20 a.m., during a tour of the Memory Care (MC) area with the Maintenance Staff, the MC Storage Room was observed unlocked. The Maintenance Staff indicated the lock was broken. Three medication carts were stored in the room. The first medication cart (Med Cart 1) had one medication for Resident 52. It was latanoprost, the sticker on it indicated to keep refrigerated. The second medication cart (Med Cart 2) was empty. The third medication cart (Med Cart 3) had a box of medication punch cards on top of it. Medication punch card held 30 days of medication that were pushed through into a medication cup for the resident to take according to the physicians' orders. The boxes had 46 medication punch cards in it. Drawer two had 61 medication punch cards in it and 9 loose medication bottles. Drawer three had 49 medication punch cards in it. Drawer four had 30 medication punch cards in it and a box of nicotine transdermal patches for Resident 3. On [DATE] at 11:22 a.m., the Maintenance Staff indicated he needed to go and get tools to fix the broken MC Storage room doorknob. On [DATE] at 11:51 a.m., the Director of Nursing (DON) indicated the box on top of Med Cart 3 were medications for a Resident 6 who had passed away on [DATE]. Those medications were ready to count and to send back to pharmacy. Medications should not have been in the MC storage room. All medications should have been in the regular medication storage room. She told unidentified staff members 3 weeks ago to get those medications out of there. She would provide a list of all resident names and medications. On [DATE] at 12:39 p.m., the DON provided a list of the medications and medication punch cards from the unlocked MC Storage room for current and discharged residents. For the 17 current residents there were 102 medication punch cards: a. Resident 2 had 27 medication punch cards. b. Resident 11 had 22 medication punch cards. c. Resident 7 had 15 medication punch cards. d. Resident 36 had 6 medication punch cards. e. Resident 34 had 6 medication punch cards. f. Resident D had 6 medication punch cards. g. Resident 39 had 6 medication punch cards. h. Resident 52 had 3 medication punch cards. i. Resident 10 had 3 medication punch cards. j. Resident 28 had 1 medication punch card. k. Resident 33 had 1 medication punch card. l. Resident 17 had 1 medication punch card. m. Resident 4 had 1 medication punch card. n. Resident 54 had 1 medication punch card. o. Resident 3 had 1 medication punch card. p. Resident 43 had 1 medication punch card. q. Resident 8 had one medication punch card. The 8 discharged residents' medications for disposition were a combined total of 83 medication punch cards: a. Resident 6 had 14 different medications in 35 medication punch cards. b. Resident 106 had 8 different medications in 16 medication punch cards. c. Resident 55 had 12 medications in 13 medication punch cards. d. Resident 111 had 5 medications in 5 medication punch cards. e. Resident 108 had 3 medications in 4 medication punch cards. f. Resident 110 had 3 medications in 3 medication punch cards. g. Resident 107 had 1 medication in 2 medication punch cards. h. Resident 52 had 3 medications in 3 medication punch cards. On [DATE] at 12:04 p.m., the Administrator indicated all medications should have been behind locked doors.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0924 (Tag F0924)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure all the handrails in the memory care (MC) area were firmly secured to the walls. This deficiency had the potential to ...

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Based on observation, interview, and record review, the facility failed to ensure all the handrails in the memory care (MC) area were firmly secured to the walls. This deficiency had the potential to affect 20 of 20 residents residing in memory care. Findings include: On 4/04/22 at 1:00 p.m., the handrail near the memory care (MC) storage room was observed to be extremely loose. It had five brackets to hold it on the wall. One bracket was no longer connected to the wall, the next two brackets were being held on the wall with the only screw that was half-way pulled out of the wall. On 4/5/22 at 9:47 a.m., the handrail near the MC storage room was observed to be extremely loose. The brackets and screws were in the same condition as the previous day. It was not secure enough for the residents to use, the facility was notified. During an interview on 4/11/22 at 11:56 a.m., the Director of Nursing (DON) indicated the MC handrail should have been fixed immediately. During an interview, on 4/11/22 at 12:05 p.m., the Administrator indicated the handrail should have been tightened because it could come off the wall. A current policy, titled, Resident Rights, with no date, was provided by the Administrator, on 4/13/22 at 10:20 a.m. A review of the policy indicated, .The facility must provide a safe, clean, comfortable, home-like environment A current policy, titled, Physical Plant - Monthly Inspections, with no date, was provided by the Administrator, on 4/11/22 at 9:15 a.m. A review of the policy indicated, .Hallway Hand Rails: Inspect all hand rails throughout the facility for loosened fasteners or connectors, sharp edges, paint or stain touch-ups. Make any needed repairs immediately 3.1-19(f)(3)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to ensure the memory care (MC) area was free of insects. This deficiency had the potential to effect 20 of 20 residents who resi...

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Based on observation, interview, and record review, the facility failed to ensure the memory care (MC) area was free of insects. This deficiency had the potential to effect 20 of 20 residents who resided in MC. Findings include: On 4/4/22 at 10:24 a.m., two small flying insects were observed flying around in the dining room. On 4/4/22 at 10:26 a.m., a small flying insect was observed flying around in Resident 36's room. She was lying in bed. On 4/4/22 at 10:30 a.m., a small flying insect was observed flying around near the nurses' station near Resident 7. On 4/4/22 at 10:47 a.m., a small flying insect was observed flying around near the nurses' station. On 4/4/22 at 10:51 a.m., a small flying insect was observed flying around the entrance to the MC dining room. On 4/4/22 at 11:43 a.m., a small flying insect was observed flying around in Resident 34's room. She was lying in bed. On 4/4/22 at 12:36 p.m., a small flying insect was observed flying around in Resident 33's room. On 4/4/22 at 1:03 p.m., a small flying insect was observed flying around in the MC hallway. On 4/5/22 at 9:42 a.m., a small flying insect was observed flying around in the MC dining room. On 4/5/22 at 12:33 p.m., a small flying insect was observed landing on Resident 7's hair during lunch. On 4/5/22 at 12:34 p.m., two small flying insects were observed circling around Resident 35's lunch while he was eating. On 4/8/22 at 10:02 a.m., a large flying insect was observed flying around in the MC hallway. A continuous tour with the Maintenance Staff on 4/11/22 from 10:23 to 11:30 a.m., the following insects were observed. A small flying insect was observed flying around in Resident 28 and 36's restroom. Five to six small flying insects were observed swarming over Resident 17's upper body as she lay in bed. The Maintenance Staff indicated he observed the insects as well. Resident 17 indicated she did not like all the bugs. Resident 34 was also in the room. In Resident 2 and 8's room, spider webs were observed to the left side of the PTAC (packaged terminal air conditioner). The PTAC was observed with cracked caulking. In Resident 7's room, spider webs were observed to the left side of the PTAC. In Resident 46's room spider webs were observed in the top corner of the room by her bed. A small flying insect was observed in Resident 48's bathroom. On 4/11/22 at 11:31 a.m., the Maintenance Staff indicated he did not go into every room, just a scattered amount of MC rooms. He did not receive work requisitions, nor any concerns were told to him verbally. On 4/11/22 at 11:57 a.m., the Director of Nursing (DON) indicated the facility would like to not have flying insects in MC. On 4/11/22 at 12:06 p.m., the Administrator indicated the flying insects should not be the MC unit. A current policy, titled, Pests, with no date, was provided by the Administrator, on 4/11/22 at 9:15 a.m. A review of the policy indicated, .It is the policy of the facility to ensure that an effective Pest Control Program is in place. An effective pest control is defined as - measures to eradicate and contain common house hold pests .The maintenance staff and all other staff will be cognizant of the necessity to maintain a clean, safe and comfortable, homelike environment that is free of pests .Upon a sighting of any pest or rodent or any evidence of a pest or rodent by any person in the facility, the Administrator will be notified. The problem will be addressed to include contacting the Pest Control vendor should an off schedule visit be necessary 3.1-19(f)(4)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based observation, interview, and record review, the facility failed to ensure an adequate amount of licensed nursing staff were...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based observation, interview, and record review, the facility failed to ensure an adequate amount of licensed nursing staff were available to ensure daily clinical assessments were comprehensive and complete, and timely wound treatments were provided; and the facility failed to ensure staffing numbers were implemented according to the most recent Facility Assessment. These deficient practices had the potential to effect 57 of 57 residents residing in the facility who required skilled nursing services. Findings include: 1. During an interview on 4/5/22 at 11:10 a.m., LPN (Licensed Practical Nurse) 9 indicated, the facility was usually staffed with 1 (sometimes 2) floor nurses, 3 Qualified Medication Aide (QMA) for one on each medication cart (med cart), and 4 Certified Nursing Assistants (CNA). The QMAs could pass medication and check blood sugar, but they did not have access to the computer system to document the blood sugars. So, they just wrote the blood sugar checks on a scrap piece of paper, then gave it to LPN 9 at the end of their shift. LPN 9 would then log the blood sugars and call the doctor if needed based off any parameters on the order. A log of the blood sugars should be kept in the nursing communication log, which was a binder at the nurses' station, but when reviewed at this time it was empty. LPN 9 indicated they ended up being thrown away. LPN 9 indicated it would be very helpful to have more Licensed nursing staff to help with responsibilities that the QMAs could not perform, as well as help complete nursing assessments. It was unreasonable for 1 nurse to be responsible for 57 residents with no administrative oversite. During an interview on 4/6/22 at 10:27 a.m., CNA 28 indicated they had worked at the facility a long time and seen a lot of staff come and go. If the facility could hold on to more staff, it could make everyone's work load a little more manageable. For as much turn over as there was, CNA 28 never saw cooperate or support staff on the floor. The few times they came to the building, they would typically be in the front office. During an interview on 4/6/22 at 2:23 p.m., the Director of Nursing (DON) indicated she had to use a lot of agency staff, but she always overstaffed to anticipate potential call offs. She staffed at a 3.12 for PPD (patient per day) which was considered overstaffing, and she was getting in trouble for it but she had to take some action because, we have some that don't really want to do their jobs. On a typical day and evening shift, the DON indicated there should be 1 nurse, 3 QMAs, and 6 CNAs. On a typical night shift, there were 2 nurses, 1 QMA, and 3 to 4 CNAs. During an interview on 4/7/22 at 11:56 a.m., QMA 30 indicated she had been on staff at the facility for about 2 years and in her opinion, she thought the building was overstaffed with QMAs. It was great to have a QMA on each cart to pass medicines, but they did not have access to nursing documentation other than initialing in the Medication Administration Record (MAR) and they could not administer insulin. The nurse could probably use more help with all she had to do. During an interview on 4/12/22 at 11:42 a.m., LPN 9 indicated there was definitely a system failure related to staffing. The facility brought in QMAs to help with medications, but they could not help with insulin administration, nursing assessments, or nursing documentation. If they had the time they could only work as a CNA, but usually medications took up all their time. There was definitely a likelihood of things that could go wrong or clinical issues that could be missed because the nurse was stretched too thin. It felt like they kept piling more and more on the floor nurse instead of delegating or getting assistance from the DON of ADON. During an interview on 4/13/22 at 10:19 a.m., an Activity Assistant (AA) and CNA 32 both indicated the facility needed more staff. Usually there was only 1 CNA on the Memory Care unit, and if things got out of hand there was a potential for accidents. Then there were a lot of agency staff that were not the same from day to day, so the residents got confused and anxious about it, which in turn created more behaviors. CNA 32 indicated it would be nice to see the Administrator, DON ,or ADON come to help at busy times like meals to help assist with feeding or getting residents to and from their rooms. During an interview on 4/12/22 at 10:58 a.m., the Regional Director of Operations (RDO) indicated, he was still new to the building and getting to understand some of the systemic issues. In his assessments thus far, the RDO indicated he did not believe the facility was equipped with adequate competent nursing staff by means of education and understanding of how to work with the population of residents in the facility. There were a lot of residents with histories of drug and alcohol abuse, and many of them were very manipulative. The staff did not have the training to deal with some of those behaviors and could potentially be one of the reasons for higher burn out. The building should be able to utilize and implement effective training and provide adequate amounts of licensed nursing staff to address the needs of the facility's unique population. 2. The facility failed to treat a resident with Diabetes Meletus as ordered by the hospital discharge instructions for diabetic medication and diabetic wound care resulting in Resident B having significant risk of hypo/hyperglycemia and wound deterioration or infection and the facility also failed to ensure care was given for diabetic wound care, IV antibiotics (Resident E), and non-pressure wound care (Resident C and D) for 4 of 9 residents reviewed for quality of care. During an interview on 4/4/22 at 4:45 p.m., the Director of Nursing (DON) indicated at first, she was not aware of a Resident B's diabetic diagnosis, then indicated the resident had received insulin on a sliding scale while in the hospital, but the orders were not carried over during his admission to the facility. The DON reviewed the resident's hospital discharge summary then indicated the insulin orders and diabetic diagnosis would need to be re-evaluated. Additionally, the DON could not confirm at that time if the resident's blood sugars had been checked at all since his admission. When the DON was asked about the resident's current leg infection, she indicated the leg were wrapped and he had completed a course of antibiotics in the hospital, therefore there was nothing under the leg wraps. When asked what the signs/symptoms of cellulitis were, the DON indicated redness and swelling, then confirmed she had not removed the leg dressing to evaluate for continuing sign/symptoms of cellulitis. These deficient practices resulted in an immediate jeopardy. On 4/7/22 at 10:45 a.m., during an observation and interview the DON talked to Resident E about when her wound was last cared for. The DON indicated wound care should have been done yesterday. The PICC line dressing should have been changed every 7 days and not be occlusive (unable to see the insertion site). It should have only had gauze from the packet used for the initial (first) dressing. There should have been an order for the PICC line dressing and IV tubing change. Tubing should have been dated when hung. She would have Licensed Practical Nurse (LPN) 9 change the dressing. During an interview on 4/13/22 at 3:17 p.m., the Director of Nursing (DON) indicated, Resident C admitted to the facility on [DATE] and had necrotic toes at that time. She went down to see the resident and the toes on her left foot looked like they could fall off at any time. She was seen by the doctor the day after she admitted and treatments for the area remained the same. They were going to monitor the area until she was supposed to have a follow up ortho visit on 3/28/22 but the DON indicated she had too much going on, and she forgot the appointment. Then the resident had a decline in her health and since she was a full code status, she was sent to the ED. When discrepancies between the hospital discharge paperwork and facility's admission documentation related to the wounds were questioned, the DON agreed the facility's admission documentation did not reflect the severity of the level of necrosis and gangrene to the left foot/toes. An IDT (interdisciplinary team) note, dated 1/20/22 at 12:28 p.m., indicated Resident D had a fall on 1/19/22. The immediate intervention was to send to the hospital emergency room (ER) for evaluation of increased falls. There was no mention of the laceration to the back of her head needing 6 staples. A nursing note, dated on 1/24/22 at 3:35 p.m., indicated Resident D arrived via stretcher from the hospital. She called her legal guardian to give her an update and spoke with the hospital nurse related to medication changes and the laceration. Resident D had a laceration to her scalp with staples that needed to be removed after 1/26/22. On 1/26/22 at 4:00 p.m., a physician telehealth visit was conducted. Resident D had a scalp laceration with staples to be removed in 7 to 10 days. No notes were found in the chart regarding the staples, from the 1/19/22, fall being removed. Cross reference F684. 3. The facility failed to maintain the dignity of residents by not cleaning up urine in a timely manner, and not cleaning up a resident with food spilled on her who required assistance to eat for 2 of 3 residents reviewed for dignity (Residents 30 and 36). During a random observation, Resident 30 was left with urine-soaked linen at her bare feet for over an hour. During staff interviews, it was indicated there were no housekeepers available at the time to clean up the urine, the agency CNAs (Certified Nursing Assistant) did not know where to find supplies, and the CNAs were busy passing breakfast trays, so they would have to get to it later. On 4/08/22 at 9:25 a.m., Resident 36 was observed as the last person eating in the Well Springs (memory care) dining room. The remaining trays, dishes, and food had been removed and the tables cleaned up. She was trying to eat cereal in milk. The cereal and milk were observed spilled down the front of her shirt, in her lap, and on the thigh and calf of her pants. Cereal and milk were observed in a puddle of the floor. No staff members were present in the memory care dining room. Cross Reference F550 4. A copy of the most recent Facility Assessment was provided upon survey entrance during the entrance conference on 4/4/22 at 9:27 a.m. At that time, the Administrator and DON indicated they were the two staff member responsible for reviewing and updating the assessment on an annual basis. It had originally been provided by the cooperate office and updated annually thereafter. On 4/12/22 at 8:54 a.m., a comprehensive review of the Facility Assessment was completed. The assessment was most recently updated on 1/15/22. The purpose of the assessment was to determine what resources were necessary to care for residents competently during both day-to-day operations and emergencies, and it was used to make decisions about the facilities direct care staff needs. On average, the daily resident census was 50 to 54 residents. Approximately 50 residents at a time required mental/behavioral health needs. Additionally at the time of the Facility Assessment review, approximately 41 residents were in their chairs or bedfast most of the time. The assessment indicated it would be optimal to have 8 direct licensed nurse staff per day, along with 3 additional nursing personnel with administrative duties. During an interview on 4/12/22 at 9:52 a.m., the DON indicated the facility assessment was not correct, and the direct licensed nurses per day should actually be 6. The DON provided a second copy of the Facility Assessment tool with an updated revision date of 4/12/22, and the direct licensed staff number had been changed from 8 to 6. A review of the actual worked nursing schedule from 3/28/22-4/3/22 revealed an average of only 4.4 licensed nurses, which did not meet the optimal 8, and minimum of 6 as indicated by the DON above. During an interview on 4/12/22 at 10:41 a.m., the Regional Director of Operations (RDO) indicated the facility was budgeted for 2.8 total direct care, which included licensed nursing staff, CNAs and QMAs. According to the Facility Assessment, 8 was the optimal number of licensed staff, but hiring and maintaining licensed staff had been a struggle. The facility assessment was a guide the facility should try to adhere to as closely as possible to ensure residents received the highest practicable quality of care. The RDO was made aware of the discrepancies of the direct staff number being changed from 8 to 6, and the weekly nursing schedule was reviewed which did not meet either documented number. The RDO agreed there was a staffing concern and as he was new to this building it would be one of his highest priorities to address. Additionally, during the above interview, the RDO reviewed the facilities recruitment software and indicated he could see that there were a couple recent applications which had not been followed up on. With staff being hard to come by and the high rate of agency usage in the facility, the facility could not afford to not follow up, and this concern would also be addressed. 3.1-17(a)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to ensure dating of open foods and temperature logs for the reach-in refrigerator for the kitchen that served food to 57 of 57 r...

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Based on observation, interview, and record review, the facility failed to ensure dating of open foods and temperature logs for the reach-in refrigerator for the kitchen that served food to 57 of 57 residents residing at the facility. The facility failed to have temperature logs for the memory care (MC) refrigerator, MC refrigerator was unlocked and contained unlabeled and undated food, and staff food for 1 of 1 observation. The facility failed to ensure hand hygiene of dietary staff for 1 of 1 observation of preparing pureed food for 4 of 4 residents receiving pureed food. Findings include: 1. On 4/4/22 at 9:24 a.m., a tour of the kitchen was completed with the Dietary Manager (DM). The kitchen walk-in freezer was observed. There was frost on the boxes and shelves on the right side of the freezer. The DM indicated the sealing gasket was broken. There were 4 boxes of frozen foods on the floor. The walk-in refrigerator had open, undated foods: a container of resident soup, a 2 to 3 pound package of ground pepperoni, a single serving of green beans, and a single serving a pudding. In the dry storage area, a box of Styrofoam containers was sitting on the floor. A large undated, open bag of panko breadcrumbs was rolled down to close it. The DM indicated she would put it in a sealed container with a label. The kitchen reach-in refrigerator had no temperature log for April. On 4/11/22 at 2:52 p.m. the DM provided the temperature logs for April. There were no temperature log sheets for the reach-in refrigerator. A current policy, titled, Labeling and Dating of Foods, with no date, was provided by the Administrator, on 4/7/22 at 3:26 p.m. A review of the policy indicated, .All foods stored will be properly labeled and dated .Once opened, all ready to eat, potentially hazardous food will be re-dated with the date the item was opened and a use by date according to safe food storage guidelines or by the manufacturers expirations date 2. On 4/05/22 at 9:17 a.m., the memory care (MC) refrigerator was observed to be unlocked with open, undated employee food inside. There was a package of partially dried out salami, a partially open, almost empty container of prepared spaghetti with sauce, and a Klosterman's restaurant style white bread package with bread inside that was best by 2/23/22. On 4/05/22 at 9:40 a.m., Qualified Medication Aide (QMA) 14 indicated the MC refrigerator should have been locked and employee food should not have been in there. Her expectation was for the refrigerator to be locked and clean, with no employee food in it. On 4/11/22 at 12:09 p.m., the Administer indicated the foods should be dated and after 3 days thrown out. The temperature logs should have been completed every day. On 4/5/22 at 9:17 a.m., there was no temperature log observed on the MC refrigerator. On 4/11/22 at 2:52 p.m. the DM provided the temperature logs for April. There were no temperature log sheets for the MC refrigerator. A current policy, titled, Labeling and Dating of Foods, with no date, was provided by the Administrator, on 4/7/22 at 3:26 p.m. A review of the policy indicated, .All foods stored will be properly labeled and dated .Once opened, all ready to eat, potentially hazardous food will be re-dated with the date the item was opened and a use by date according to safe food storage guidelines or by the manufacturers expirations date 3. On 4/11/22 at 11:36 a.m., [NAME] 36 was observed as she washed her hands. She turned the water faucet off with her bare hands and then dried them with a paper towel. Then she pureed mixed vegetables in the blender for four residents. She washed her hands again, turning the faucet off with her bare hands and pureed 6 boneless pork chops for 4 residents. A current policy, titled, Hand Hygiene Guidelines, with no date, was provided by the Administrator, on 4/11/22 at 9:15 a.m. A review of the policy indicated, .Wet hands with warm water .Apply generous amount of soap to hands and run hands together vigorously for at least 20 seconds .Rinse hands with warm water while keeping hands down and elbows up then dry thoroughly with a disposable towel .Use towel to turn off faucet and exit the area 3.1-21(i)(3)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected most or all residents

Based on resident interviews and staff interviews, review of administrative records, policies and procedures, and review of resident medical records, it was determined that the facility's administrati...

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Based on resident interviews and staff interviews, review of administrative records, policies and procedures, and review of resident medical records, it was determined that the facility's administration failed to assume full responsibility for implementing and monitoring policies governing the facility's total operation to ensure effective oversite of the facility; failed to monitor and maintain successful day to day clinical operations with adequate, competent nursing staff, which included but was not limited to: nursing admission assessments, nursing chart audits, nursing documentation, secured medication storage, and staff knowledge of the facilities policies and procedures; failed to maintain upkeep of the building and grounds; failed to ensure resident council grievances were responded to in a timely manner while maintaining a meaningful daily activity program to improve the quality of life for the residents; and failed to maintain an effective infection control program throughout a global pandemic. These deficient practices had the potential to effect 57 of 57 residents residing in the facility. Findings include: 1. A review of citations the facility received in the last year revealed; multiple citations at F684 for quality of care, including a previously cited immediate jeopardy on 6/12/21, with two additional immediate jeopardies related to accidents and advance directives. Breaches of infection control were cited repeatedly on 6/12/21, 9/12/21, 12/16/21 and 1/12/22. Concerns related to the environment, equipment and/or pest control were cited repeatedly on 4/23/21, 6/12/21, 9/28/21, 1/12/22, and 3/2/22. Grievances had previously been cited on 4/23/21. During an interview on 4/13/22 at 9:22 a.m., the Administrator indicated administrative staff had been made aware of concerns related to nursing department heads and agreed there were egregious concerns that had been discussed with them on previous occasions, related to audits follow up, new admission reviews, and complete and accurate documentation. The administrator indicated when she first came to the building, no one told her about the previous immediate jeopardies and she had not received any formal orientation, she felt buried in disorganized paperwork. The new Regional Director of Operations (RDO) had been coming around much more than anyone before, so the Administrator was optimistic that he would be able to help her implement the change the facility needed. Cross reference: F684, F759, F760, F761, and F725. 2. Throughout the survey period, multiple resident rooms were observed and found to have gouges in the walls, dirty, sticky floors, flying insects and other various stains, debris, and/or trash on the floors. Call lights were observed out of reach for several residents on multiple occasions. Residents complained of gnats, and lack of housekeeping staff. Cross reference: F550, F558, F584 and F924, and F925. 3. Over the 8-day survey period, Bingo was the only organized group activity observed. During multiple resident and staff interviews, concerns related to meaningful activities were shared. There was a high rate of residents who smoked who expressed on many occasions they did not believe there were enough smoke breaks, and they were only allotted 2 cigarettes at each break. The residents indicated this made them feel like children, or that they were in prison because of the lack of independence they had. The resident were upset about the facilities unmoving restrictions surrounding the resident's right to smoke, and the facility refused to compromise. The residents expressed their wish to go on more outings or being able to do something as simple as go outside and sit in the sun when they wanted. Cross reference F656 and F679. 4. Multiple breaches of infection control were observed though the survey period. Staff failed to don appropriate PPE (personal protective equipment) before entering TBP (transmission based precaution) rooms, missed opportunities for hand hygiene and infection control concerns were observed during a medication administration observation. Cross reference F880 3.1-13(q)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure appropriate infection control practices were...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure appropriate infection control practices were implemented to prevent the potential for the spread of COVID-19 [NAME] when staff failed to follow required Personal Protective Equipment (PPE) before entering transmission-based precautions (TBP) isolation rooms and perform hand hygiene at appropriate times; the facility failed to ensure glucometers (instrument for measuring blood glucose concentration) were not shared between residents and were cleaned according to policy between residents (Resident 157 and 159) and cleaned before putting back into the memory care (MC) medication cart; the facility failed to ensure a Qualified Medication Aide (QMA) wore clean gloves during an accu-check for Resident 157 and Resident D; and the facility failed to ensure hand hygiene was completed between resident care (Resident 157 and 159). These deficient practices had the potential to effect 57 of 57 residents residing in the facility. Findings include: 1. During an interview on 4/6/22 at 3:17 p.m., the Medical Director (MD) indicated he had been in MD position at the facility since May of 2021. He visited the facility on a weekly basis, every Wednesday and believed very strongly that in-person, face-to-face assessments were very important. During a continuous observation on 4/13/22 from 10:54 a.m., until 11:13 a.m., the MD was observed as he rounded with a medical student in training (MS). Through the observation the MD was observed to wear a K-N95 face mask, with a face shield. His medical student in training wore an N95 face mask, but the bottom strap hung lose so that a seal was not created and she did not wear eye protection. At 10:54 a.m., the MD and MS entered room [ROOM NUMBER] which was noted to have a yellow stop sign on the door which indicated Transmission Based Precautions (TBP) contact droplet isolation. Instructions to wear an N95 face mask, have eye protection in place, donning of an isolation gown and gloves were visible and posted in several locations down the 100 hall. The MD and MS entered room [ROOM NUMBER] without performing hand hygiene, or donning the appropriate PPE. At 10:56 a.m., the MD and MS exited room [ROOM NUMBER] without performing hand hygiene. At 10:58 a.m., the MD and MS entered room [ROOM NUMBER] which was also noted to have a Yellow Stop sign with PPE instructions. The MD and MS entered the room without performing hand hygiene or donning appropriate PPE. They left the room after less than a minute and did not perform hand hygiene. At 10:59 a.m., the MD used an alcohol based hand gel, before he entered the next room. The MS did not perform hand hygiene. The MD and MS entered room [ROOM NUMBER] without donning appropriate PPE as noted by the Yellow Stop sign on the door. During this visit the MD briefly spoke to both roommates then exited the room at 11:03 a.m. At 11:04 a.m., the MD and MS entered room [ROOM NUMBER] without performing hand hygiene. The room was noted to have a Yellow Stop sign with PPE instructions that the MD and MS did not follow. At 11:06 a.m., the MDS and MS exited room [ROOM NUMBER]. The MD used hand gel. At 11:07 a.m., the MD and MS entered room [ROOM NUMBER] without performing hand hygiene. The room was noted to have a Yellow Stop sign with PPE instructions that the MD and MS did not follow. The resident complained of a cough and the MD listened to his lung sounds with the stethoscope from around his neck. When the MD exited room [ROOM NUMBER] at 11:07 a.m., he used hand gel for his hands but did not sanitize his stethoscope. At 11:10 a.m., the MD and MS entered room [ROOM NUMBER] without performing hand hygiene. The room was noted to have a Yellow Stop sign with PPE instructions that the MD and MS did not follow. The MD listened to the resident's lung sounds with the stethoscope from around his neck, which had not been sanitized after its use on the previous isolation resident. During an interview related to the facility's QAPI program 4/13/22 at 12:38 p.m., the Administrator (ADM) and Regional Director of Operations (RDO) were present. The ADM indicated, the infection control program was one of the facilities top identified areas of concern and it would be important for the MD to follow PPE procedures as a figurehead of the building, to set an example for the rest of the staff. 2. On 4/11/22 at 2:43 p.m., Certified Nurse Aid (CNA) 21 was observed as she entered the facility through the back door from the employee parking area. She wore no mask or face shield. She walked down the 100 Hall past residents 4, 19 and 47 who were in the hall. She walked to the nurses' station and looked at a posting on the wall of employee schedules. She then left the nurses' station and walked through the main hallway to the front reception desk. On 4/11/22 at 2:50 p.m., during an interview, CNA 21 indicated she came in the back door because she parked back there. She did not bring a mask with her. She was supposed to wear a mask in the building. On 4/12/22 at 8:25 a.m., during a medication pass observation, Qualified Medication Aid (QMA) 15 she was preparing an updated, handwritten list of 100 Hall residents, from her morning report. She wore a surgical mask and a face shield. She indicated she had been off for a few days and there were several new residents admitted to the 100 Hall. An Accucheck (for blood sugar monitoring) was laying in an open alcohol wipe box on top of the medication cart. The box contained a stack of alcohol wipes and the bottle of strips used to obtain the blood sample. On 4/12/22 at 8:31 a.m., QMA 15 removed the Accucheck machine from the box and carried it to the resident room. She entered the room of Residents 162 and 164. There was a green sign on the residents' door which indicated no isolation or quarantine. Just inside the room door, the bathroom door was open and immediately visible. The bathroom door had a yellow sign which indicated isolation precautions in place. This sign directed those entering the room to wear a gown, eye protection, gloves and an N-95 mask. QMA 15 did not put on any additional PPE (personal protective equipment) to enter the room. She approached resident 162 and asked him about his roommate. Resident 162 indicated his roommate was his wife. He had been here for a week before she came to join him on Friday (4/8/22). QMA 15 then put on gloves and checked Resident 162's blood sugar. She removed her gloves and sanitized her hands. After checking the blood sugar, she returned the Accucheck machine to the box on top of the cart. She did not clean the machine before or after using it. QMA 15 returned to the room and administered Resident 162's medication. She wore no additional PPE into the room. On 4/12/22 at 8:40 a.m., QMA 15 prepared medications for Resident 164 and re-entered the room with the medications. She wore a surgical mask and a face shield. She did not put on any additional PPE. On 4/12/22 at 8:54 a.m., QMA 15 prepared medications on the medication cart for Resident 166. She then entered his room carrying the medications. A yellow sign on the door directed those entering the room to wear a gown, eye protection, gloves and an N-95 mask. QMA 15 did not put on any additional PPE (personal protective equipment) to enter the room. A therapist (PT) was at the bedside fully dressed in PPE (gown, gloves, face shield and N95 mask) as she worked with the resident. QMA 15 leaned forward over the resident, who was seated in a chair, to assist with the medications. Her face shield fogged up. She pushed it up onto the top of her head and remained in direct contact with the resident, up against his chair and poured the pills from the medication cup into his hand, where he dropped one onto his clothing. She located it and handed it back to the resident with her ungloved hand. She then exited the room with her face shield on top of her head and sanitized her hands. On 4/12/22 at 8:54 a.m., Resident 165 (admission date 4/8/22) came out of her room without wearing a mask. She was observed out in the halls walking around talking with staff and several unidentified residents by the nurses' station. Then she entered Resident 166's room. The room had a yellow sign on the door which indicated isolation precautions in place. This sign directed those entering the room to wear a gown, eye protection, gloves and an N-95 mask. A therapist (PT) was seated at the bedside wearing full PPE (gown, gloves, N95 mask and face shield). Resident 165 came out of the room went into her room and went back into Resident 166's room. Resident 165 was approached by Licensed Practical Nurse (LPN) 9 and QMA 15. They instructed Resident 165 to stay in her room and showed her the yellow sign on Resident 166's door. Resident 165 indicated she had a yellow sign on her door too. She was fully vaccinated and did not know why there was a sign on her door. She went into her room. On 4/12/22 at 9:01 a.m., Resident 165 came back out of her room wearing an N95 mask and asked QMA 15 again why she could not be out and visiting other residents. The resident then indicated she was going up front to talk with the administration. On 4/12/22 at 9:09 a.m., Resident 165 returned and went back into Resident 166's room. She was directed by QMA 15 to not enter room again. She returned to her room. On 4/12/22 at 9:55 a.m., during an interview, the Director of Nursing (DON) indicated if a resident is totally vaccinated and had a booster they are green when they come in, there should not be a yellow sign on the door. On 4/5/22 at 2:46 p.m., a current undated policy, titled Blood Glucose Monitoring was provided by the Administrator (ADM). This policy indicated .clean the accucheck machine per policy/procedure 3. On 4/07/22 at 11:06 a.m., Qualified Medication Aide (QMA) 13 was observed not wearing a face shield, he indicated he did not need a face shield because the Administrator told him since he was fully vaccinated, he did not need to wear a face shield. He entered Resident 157's room and put on gloves, dropped the alcohol wipe on the floor, and picked it up with his gloved fingers. He did not change gloves before checking Resident 157's blood sugar. He removed his gloves and wiped the glucometer with a folded alcohol wipe using his unprotected index finger. He put the glucometer back into the accu-check bin. He did not do hand hygiene after leaving Resident 157's room or before entering Resident 159's yellow zone room. On 4/07/22 at 11:10 a.m., QMA 13 walked into Resident 159's yellow zone (resident for whom Covid has not been ruled out) room without additional PPE. He wore a surgical mask only, no face shield or gown. He put on gloves to get Resident 159's blood sugar and used the same glucometer he used on Resident 157. He removed his gloves, did not wash his hands, and cleaned the glucometer with a folded alcohol wipe using his index finger. There was a PPE cabinet, signs on the door, and instruction signs on how to wear PPE observed outside Resident 159's room. On 4/07/22 at 11:17 a.m., QMA 13 indicated he was charting Resident 157 and 159's blood sugar levels in the computer. He was not aware Resident 159's was in a yellow zone room for contact precautions. If he had realized Resident 159 was contact precautions, he would have worn the correct PPE. On 4/07/22 at 12:04 p.m., the Director of Nursing (DON) indicated QMA's cannot document on the resident's medical record in the computer. On 4/08/22 at 10:25 a.m., QMA 14 brought Resident D into her room to do an accu-check. Resident D removed her protective helmet while sitting on her bed. QMA 14 put on gloves to show the staples had been removed from Resident D's scalp. She did not change gloves or wash her hands before she did Resident D's accu-check. QMA 14 was followed out of the resident's room to the medication cart. She was observed putting the glucometer in the medication cart with other accu-check supplies. She indicated she wiped the glucometer with an alcohol wipe, this action was not observed. On 4/11/22 at 12:10 p.m., the DON indicated the glucometers should not be shared. Each resident had their own glucometer. On 4/11/22 at 12:11 p.m., the Administrator indicated the staff should have used different glucometers for each resident and should have used the correct PPE. The glucometer should have been cleaned with the appropriate cleanser according to the glucometer manufacturer's instructions. A current job description, titled, Qualified Medication Aide, with no date, was provided by the Administrator, on 4/7/22 at 2:36 p.m. A review of the job description indicated, .QMA's are NOT allowed to do any of the following: Accuchecks A current policy, titled, Cleaning/Disinfecting/Maintaining Glucometers, with no date, was provided by the Administrator, on 4/11/22 at 9:15 a.m. A review of the policy indicated, .The Glucose meters will be disinfected between each resident use to prevent the spread of microorganisms including blood borne pathogens. Disinfection of the machine will be completed the PDI Super Sani Germicidal wipe or Bleach Wipes as per guidelines of the manufacturer of the glucometer. All glucose meters (that are used for resident on isolation precautions) will remain in isolation rooms through the completion of the isolation and used solely for the resident in isolation. On final discontinuation of the isolation the glucometer will be discarded in biohazard .Cleaning and Disinfecting .Don nonsterile gloves .Open the towlette [sic] container or package and remove one towlette [sic] .Wipe the entire surface of the meter 3 times horizontally and 3 time [sic] vertically using one towelette to clean blood and other body fluids .Dispose of the towlette [sic] .Obtain a second towelette and wipe the entire surface of the meter 3 times horizontally and 3 times vertically to remove blood borne pathogens. The meter must be maintained wet for 2 minutes with the Super Sani cloth wipe .Dispose of the used towelette .Remove gloves .Wash hands A current policy, titled, Hand Hygiene Guidelines, with no date, was provided by the Administrator, on 4/11/22 at 9:15 a.m. A review of the policy indicated, .When hands are visibly soiled, exposure to a spore forming organism has been suspected or proven .hands should be washed with a non-microbial or anti-microbial soap .When criteria above have not been met it is appropriate e to use a waterless alcohol-based agent 3.1-18(b)(1) 3.1-18(l)
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0575 (Tag F0575)

Minor procedural issue · This affected most or all residents

Based on observation, interview and record review, the facility failed to post contact information for the State Ombudsman. This deficient practice had the potential to effect 57 of 57 Residents who r...

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Based on observation, interview and record review, the facility failed to post contact information for the State Ombudsman. This deficient practice had the potential to effect 57 of 57 Residents who resided at the facility. Findings include: On 4/4/20/22 at 1:13 p.m., during a random observation of the facility, the posting for the State Ombudsman contact information was not seen in the facility. On 4/4/22 at 2:41 p.m., during a walking tour observation and interview, the Administrator indicated the Ombudsman information should have been posted and available to all residents. A wall across from the Nurses' Station, was observed with Residents' Rights and Elder Justice Act posted in frames. The Administrator indicated it should have been posted on that wall, but it was not there. She pointed out a nail on the wall where it should have been. An Easter basket decoration was hung on that nail. On 4/6/22 at 11:48 a.m., the Administrator indicated there was no policy for posting of the Ombudsman's contact information. The facility followed all State regulations. A current policy, titled, Resident Rights, with no date, was provided by the Administrator, on 4/13/22 at 10:20 a.m. A review of the policy indicated, .The facility must post the names, addresses and telephone numbers of all pertinent state client advocacy groups 3.1-4(j)(3)(C)
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 24% annual turnover. Excellent stability, 24 points below Indiana's 48% average. Staff who stay learn residents' needs.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 3 harm violation(s), $34,440 in fines. Review inspection reports carefully.
  • • 55 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $34,440 in fines. Higher than 94% of Indiana facilities, suggesting repeated compliance issues.
  • • Grade F (23/100). Below average facility with significant concerns.
Bottom line: Trust Score of 23/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Alpha Home - A Waters Community's CMS Rating?

CMS assigns ALPHA HOME - A WATERS COMMUNITY an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Indiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Alpha Home - A Waters Community Staffed?

CMS rates ALPHA HOME - A WATERS COMMUNITY's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 24%, compared to the Indiana average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Alpha Home - A Waters Community?

State health inspectors documented 55 deficiencies at ALPHA HOME - A WATERS COMMUNITY during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 3 that caused actual resident harm, 49 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Alpha Home - A Waters Community?

ALPHA HOME - A WATERS COMMUNITY is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by INFINITY HEALTHCARE CONSULTING, a chain that manages multiple nursing homes. With 86 certified beds and approximately 52 residents (about 60% occupancy), it is a smaller facility located in INDIANAPOLIS, Indiana.

How Does Alpha Home - A Waters Community Compare to Other Indiana Nursing Homes?

Compared to the 100 nursing homes in Indiana, ALPHA HOME - A WATERS COMMUNITY's overall rating (2 stars) is below the state average of 3.1, staff turnover (24%) is significantly lower than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Alpha Home - A Waters Community?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Alpha Home - A Waters Community Safe?

Based on CMS inspection data, ALPHA HOME - A WATERS COMMUNITY has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Indiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Alpha Home - A Waters Community Stick Around?

Staff at ALPHA HOME - A WATERS COMMUNITY tend to stick around. With a turnover rate of 24%, the facility is 21 percentage points below the Indiana average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 17%, meaning experienced RNs are available to handle complex medical needs.

Was Alpha Home - A Waters Community Ever Fined?

ALPHA HOME - A WATERS COMMUNITY has been fined $34,440 across 1 penalty action. The Indiana average is $33,423. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Alpha Home - A Waters Community on Any Federal Watch List?

ALPHA HOME - A WATERS COMMUNITY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.