SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Pressure Ulcer Prevention
(Tag F0686)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with nine reviewed for pressure ulcers. Based on ob...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with nine reviewed for pressure ulcers. Based on observation, interview, and record review the facility failed to provide off-loading interventions to prevent the re-opening of a healed pressure ulcers for Resident (R)13 and failed to implement interventions immediately upon discovering the pressure injury. The facility also failed to ensure staff completed a weekly wound assessment which included wound measurements for R82 who had multiple skin issues. This deficient practice placed R13 and R82 at risk for complications resulting from pressure injuries and/or delayed healing.
Findings included:
- R13's Electronic Medical Record documented diagnoses of lymphedema (swelling caused by accumulation of lymph) and a history of cerebrovascular accident (CVA, stroke- sudden death of brain cells due to lack of oxygen caused by impaired blood flow to the brain by blockage or rupture of an artery to the brain)
The Quarterly Minimum Data Set (MDS), dated [DATE], documented a Brief Interview for Mental Status (BIMS) score of five, indicating severely impaired cognition. The MDS documented R13 required set up assistance for eating and substantial to maximum assistance for all other activities of daily living (ADL), including mobility. The MDS documented R13 had one Stage 3 (full thickness pressure injury extending through the skin into the tissue below) pressure ulcer (PU-localized injury to the skin and/or underlying tissue usually over a bony prominence, as a result of pressure, or pressure in combination with shear and/or friction) on admission. R13 had a pressure relief device on his bed and chair and received pressure ulcer care and dressings to his feet.
R13's Skin Integrity Care Plan, dated 01/17/24, directed staff to ensure R13 wore appropriate footwear when ambulating or mobilizing in the wheelchair, initiated 05/05/23. R13 had a pressure relieving device on his chair and bed. His heels required elevation from the bed. He had a pressure reducing mattress and a cushion in his chair, initiated 05/05/23. The plan directed staff to cleanse R13's left heel wound with gauze and wound cleanser, apply Skin-prep (liquid skin protectant) to the peri-wound and collagen (protein derived wound treatment used to promote wound healing) to the wound bed followed by a cut-to-fit piece of Derma Blue (highly absorbent dressing embedded with antimicrobials), secure with a bordered foam dressing. Change daily and as needed if soiled or dislodged, initiated 06/20/23. The plan directed R13 had Prevalon boots (special pressure reducing heel protectors) on while in his recliner or bed and a Derma Saver bootie (cushioning boot) when he ambulated in his wheelchair, initiated 12/14/23.
The Weekly Skin Assessment, dated 10/02/23 noted the left heel wound was resolved. The note documented there was a covering of skin with darker red underneath.
The Weekly Skin Assessment, dated 12/01/23 at 08:30 AM, documented New skin concerns identified. R13's EMR lacked further note or mention of the new issues until the 12/04/23 wound care assessment.
The Wound Care Note, dated 12/04/23, documented a total area of 4.72 centimeters (cm) with 0.2 cm depth on the left lower extremity (LLE). The left heel wound was 2.5 cm by 2.6 cm by 0.2 cm with 10 percent (%) eschar (dead tissue), 10% granulation (new tissue formed during wound healing), 10% slough (dead tissue, usually cream or yellow in color) and 70% eschar. There was moderate serosanguineous (semi-thick blood-tinged drainage) drainage. The wound care orders directed to cleanse the wound with gauze and wound cleanser, apply Skin-prep to peri-wound (skin surrounding the wound) and collagen to the wound bed followed by an absorbent dressing, rolled gauze, and tape. Change daily and as needed if soiled or dislodged.
The Wound Care Note, dated 12/11/23, documented the R13's PU had a total area of 12.32 cm, with 0.2 cm depth.
The Physician Order, dated 12/13/23, directed staff to ensure the resident wore Prevalon boots while in the recliner or bed and a Derma saver bootie when ambulating in his wheelchair.
The Progress Note, dated 12/14/23 at 01:40 PM, documented the day shift nursing staff had not changed the dressing as ordered. The note recorded the dressing was dated 12/12/23.
R13's December Treatment Administration Record (TAR) lacked evidence staff completed the left heel wound treatments on 12/11/23, 12/14/23, 12/15/23, 12/16/23, 12/21/23, 12/26/23, and 12/31/23. The treatment on 12/13/24 was recorded as refused.
The Nutritional Assessment, dated 12/18/23, documented R13 met 100% of his nutritional needs, but his Stage 3 heel wound had deteriorated since the last evaluation and R13 had increased protein needs. The assessment recommended to try cottage cheese with lunches for wound healing needs.
The Wound Care Note, dated 12/18/23, documented the PU had a total area of 8.9 cm.
The Physician Order, dated 12/19/23, directed staff to provide Med Pass (a protein supplement) 60 milliliters (ml), twice daily.
The Progress Note, dated 12/22/23 at 02:38 PM, documented R13 showered that shift, and his wound began to bleed. Upon inspection the nurse noted the peri-wound had lost integrity and appeared to be advancing in size and severity. The nurse noted the resident was non-compliant with the treatment of pressure relieving boots while in his recliner and was frequently noted sitting with his feet propped up in his recliner with his heels as the pressure point. Staff educated the resident on boot use.
The Wound Care Note, dated 12/26/23, documented the PU had a total area of 12.33 cm.
R13's December 2023 TAR lacked evidence R13 refused to wear the Prevalon boots or derma saver.
The Registered Dietician Note, dated 01/15/24, revealed R13 had a Stage 3 left heel wound. R13 weighed 190 pounds and had weight gain over the past couple of months. R13's current diet order was carbohydrate controlled with 60 ml of Med Pass twice daily, cottage cheese with lunch, and ice cream twice daily. The note documented the dietician did not recommend supplements at that time; R13's intake with supplements was sufficient to meet needs, however his wound healing was delayed.
The Progress Note dated 01/16/24, documented staff reminded R13 to let staff know if he had received his wound care changes daily. The note documented the resident was non-compliant with moon boot use and often sat in his recliner with his full weight on his heels and buttocks.
R13's January 2024 and February 2024 TAR lacked evidence R13 refused to wear the Prevalon boots or derma saver.
On 02/19/24 at 04:04 PM, observation revealed R13 sat in his recliner with his feet elevated on the footrest. He wore large foam boots. He stated his pressure ulcer developed after he admitted to the facility.
On 02/20/24 at 03:52 PM, observation revealed Administrative Nurse E, the facility wound nurse, and Consultant Nurse HH performed wound care for R13's left heel. R13 wore a pressure relieving boot on his left foot. Administrative Nurse E removed the boot and a three-by-three dressing which had a small smear of drainage on it. Administrative Nurse E then cleansed the wound. R13's ulcer was beefy red and located on the back, bottom side of R13's heel. Consultant HH stated the wound was from pressure. Consultant HH said the wound was larger and had healed over, at one point.
On 02/21/24 at 11:50 AM, Administrative Nurse E verified there were no offloading boots or floating of the heels after R13's PU resolved in October 2023. Administrative Nurse E said the wound consultant ordered to continue with the padded heel protector (Derma saver) but did not order any Prevalon boots or floating or off-loading of R13's heels.
The facility's Pressure Injury Prevention and Management policy, dated 11/29/23, stated the facility would utilize a systematic approach for pressure injury prevention and management, including prompt assessment and treatment, reduce or remove underlying risk factors, monitoring the impact of the interventions, and modifying the interventions as appropriate. A full body skin assessment would be conducted by a licensed or registered nurse upon admission, re-admission, and weekly thereafter. The assessment may be performed after a change in condition or after any newly identified pressure injury and documented in the medical record. Evidence based interventions for prevention would be implemented for all residents who are assessed at risk or have a pressure injury. The policy stated the Unit Manager or designee would review all relevant documentation regarding skin assessments, progression towards healing and compliance at least weekly and document a summary of findings. Interventions on a resident's plan of care would be modified as needed.
The facility failed to provide off-loading and/or pressure relieving interventions to prevent the re-opening of a healed Stage 3 pressure injury for R13. The facility further failed to implement interventions immediately upon identification of the new wound. As a result, R13's pressure ulcer returned as a Stage 3 which also placed him at risk for pain and other complications related to the PU.
- R82's Electronic Medical Record (EMR) documented diagnoses of hemiplegia and hemiparesis (weakness and paralysis on one side of the body) on the left side, hemiplegia affecting right dominant side, pressure-induced deep tissue damage of right heel, diabetes mellitus (DM-when the body cannot use glucose, not enough insulin made or the body cannot respond to the insulin) with skin complications, and bullous pemphigoid (a rare skin condition that causes large, fluid-filled blisters).
The Significant Change Minimum Data Set (MDS), dated [DATE], documented a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition. The MDS documented R82 required supervision for eating but was totally dependent on staff for all activities of daily living (ADL) and mobility. The MDS documented R82 had one Stage 2 pressure ulcer (PU-partial-thickness skin loss into but no deeper than the dermis including intact or ruptured blisters), one unstageable PU (depth of the wound is unknown due to the wound bed is covered by a thick layer of other tissue and pus), one diabetic ulcer, and one open lesion. R82 had pressure relief devices to his chair and bed. R82 received PU care and application of dressings to his feet.
The Pressure Ulcer Care Area Assessment (CAA), dated 01/30/24, documented R82 returned from his second hospitalization that month related to syncope (fainting or passing out). He was dependent on staff for ADLs. He had multiple wounds from pressure and diabetes. He received treatments and was seen at the wound clinic.
R82's Skin Integrity Care Plan, dated 02/15/24, documented R82 had skin breakdown related to a left side affected cerebrovascular accident (CVA, stroke- sudden death of brain cells due to lack of oxygen caused by impaired blood flow to the brain by blockage or rupture of an artery to the brain). The care plan directed staff to observe and assess skin weekly and ensure R82 wore a black off-loading boot on his left foot when he was up in his electric wheelchair; off load his heels on pillows when in bed, revised on 05/16/23. The 02/21/24 care plan update directed staff to assess, record and monitor wound healing, measure length, width, and depth where possible. Assess and document the status of the wound perimeter, wound bed, and healing progress. Staff were to report improvements and declines to the physician. The plan directed weekly treatment documentation should include measurement of each area of skin breakdown's width, length, depth, type of tissue, and exudate (drainage).
R82's Braden Scale (tool to determine risk for PU) Assessments, dated 10/10/23 listed the resident had a score of 14 which indicated moderate risk and on 01/07/24 he scored a 12 which indicated high risk for pressure injuries.
The Weekly Skin Assessment, dated 12/25/23, noted R82 had a right thigh rash, an abrasion to the left little toe, an abrasion to the right little toe, and both heels had small openings. There were no wound bed or peri-wound assessments and no measurements noted.
The Weekly Skin Assessment, dated 12/28/23, documented R82 continued with a rash on his right thigh and both heels had small openings. He also had small blisters to both hands. There were no wound bed or peri-wound assessments and no measurements noted.
The Progress Note, dated 01/01/24, documented R82's buttocks had minor redness. His heel dressings were changed and showed some exudate. R82 denied pain and the note recorded his wound healing was progressing.
The Weekly Skin Assessment, dated 01/07/24, documented previously identified areas, see notes. There were no wound bed or peri-wound assessments and no measurements noted. There were no further notes related to the assessment.
The Weekly Skin Assessment, dated 01/14/24, documented see skin notes. There were no wound bed or peri-wound assessments and no measurements noted. There were no further notes related to the assessment.
The Weekly Skin Assessment, dated 01/31/24, documented previously identified areas. R82 had pink healed skin on his scrotum and buttocks, and open wounds on both heels and toes. There were no wound bed or peri-wound assessments and no measurements noted.
The Weekly Skin Assessment, dated 02/08/24, documented staff applied Skin-prep (liquid skin barrier) to R82's right great toe and received a new order to address itching on his arms and legs. There were no wound bed or peri-wound assessments and no measurements noted.
The Wound Care Center Documentation, dated 02/13/24, documented the diabetic wound on the left calcaneus (heel) was open with an acquired date of 12/16/23, and the wound had been treated for four weeks. The wound measured 1.2 centimeters (cm) by 2.8 cm by 0.2 cm depth with a fat layer exposed, and a medium amount of drainage. The wound bed was 67-100 percent (%) necrotic (dead tissue). The left heel wound directions included to apply Hydrofera Blue (a type of moist wound dressing that provides wound protection and addresses bacteria and yeast) to the wound bed, PolyMem (non-adhesive dressing) three times weekly, and cover with gauze. The right heel wound was resolved, however, the note directed staff to keep the right heel in a suspension boot.
R82's EMR Wound Assessments documented R82's wounds had resolved, and he had no current wounds being addressed in the Wound Assessments.
On 02/19/24 at 10:40 AM, observation revealed R82 sat in his electric wheelchair in his room and visited with his spouse. He wore cushioning boots to both feet. He gave permission to observe wound care. He stated sometimes staff do not have all the supplies they need. He did say it was better after telling Administrative Staff A about it.
On 02/20/24 at 08:20 AM, observation revealed R82 laid in bed and Certified Nurse Aide (CNA) P and CNA Q removed the pillows from his right side and from under his knees and heels. He also had a bed bolster under his lower legs. His ankles and heels were wrapped with gauze. The CNAs transferred R82 from his bed to the wheelchair with a sit to stand lift. His wheelchair had a three-inch cushion.
On 02/22/24 at 08:55 AM, Administrative Nurse E, the facility wound nurse, performed a dressing change on R82's left heel. She set a clean field on the bedside table and put her supplies there. She removed the soiled dressing, cleansed the area, changed gloves and washed her hands. She applied a Hydrofera Blue dressing and a foam bordered dressing and secured with gauze wrap. She checked the right foot and found no issues.
On 02/21/24 at 12:53 PM, Administrative Nurse E stated R82's physician would not allow the facility staff to assess or change orders on his patients and the physician had the resident go to his wound clinic weekly. She verified the facility staff had not documented assessment of the wounds weekly during wound care and dressing changes, since the resident went to the wound clinic.
On 02/22/24 at 12:00 PM, Consultant Nurse GG verified weekly wound assessments should be done by the facility nurse.
The facility's Pressure Injury Prevention and Management policy, dated 11/29/23, stated the facility would utilize a systematic approach for pressure injury prevention and management, including prompt assessment and treatment, reduce or remove underlying risk factors, monitoring the impact of the interventions, and modifying the interventions as appropriate. A full body skin assessment would be conducted by a licensed or registered nurse upon admission, re-admission, and weekly thereafter. The assessment may be performed after a change in condition or after any newly identified pressure injury and documented in the medical record. Evidence based interventions for prevention would be implemented for all residents who are assessed at risk or have a pressure injury. The policy stated the Unit Manager or designee would review all relevant documentation regarding skin assessments, progression towards healing and compliance at least weekly and document a summary of findings. Interventions on a resident's plan of care would be modified as needed.
The facility's Skin Assessment, dated 01/01/20, stated it was the facility's policy to perform a full body skin assessment as part of a systematic approach to prevent pressure injury. A full body skin assessment would be conducted by a licensed or registered nurse upon admission, re-admission, and weekly thereafter. The assessment may be performed after a change in condition or after any newly identified pressure injury. The policy directed staff to document observations of skin conditions, type of wound, measurements, color, type of tissue, drainage, odor, and pain.
The facility failed to ensure staff completed a weekly skin assessment for R82 who had existing skin issues. This deficient practice placed R82 at risk for complications resulting from pressure injuries and/or delayed healing.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
The facility had a census of 148. The sample included 32 residents. Based on record review, interview, and observation the facility failed to treat residents with respect, dignity, and privacy during ...
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The facility had a census of 148. The sample included 32 residents. Based on record review, interview, and observation the facility failed to treat residents with respect, dignity, and privacy during blood glucose testing. This placed the resident at risk for impaired psychosocial well-being.
Findings included:
- On 02/2/24 at 08:35 AM, observation revealed Licensed Nurse (LN) I obtained Resident (R)6's blood sugar reading using a glucometer (a blood glucose meter monitor device that tests the amount of glucose [sugar] in the blood) from R6's left index finger at the table in the dining room, with three residents at the table with the resident and ten other residents seated in the dining room eating lunch.
On 02/22/24 at 10:30 AM, Nurse Consultant GG stated staff should not check residents' blood sugar at the dining room table, staff should take the resident to the room or to a private area.
The facility's Residents Dignity policy, dated 01/01/202, documented the practice of the facility to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances resident's quality of life by recognizing each resident individuality. The facility's Promoting/Maintain Staff members are involved in providing care to residents to promote and maintain resident's quality and respect residents' rights. Maintain resident's privacy.
The facility failed to promote care for R6 in a manner that maintained and enhanced dignity and respect. This placed the resident at risk for impaired psychosocial well-being.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
The facility had a census of 148 residents. The sample included 32 residents, with seven reviewed for unnecessary medications. Based on observation, record review, and interview, the facility failed t...
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The facility had a census of 148 residents. The sample included 32 residents, with seven reviewed for unnecessary medications. Based on observation, record review, and interview, the facility failed to notify the physician of Resident (R) 68's behaviors and refusal to take her psychotropic (any drug that affects behavior, mood, thoughts, or perceptions) medications. This placed the resident at risk for impaired care due to delayed physician involvement.
Findings included:
- The Electronic Medical Record (EMR) documented R68 had diagnoses of dementia without behaviors, depression (abnormal emotional status characterized by exaggerated feelings of sadness, worthlessness, and emptiness), and insomnia (inability to sleep).
The Annual MDS, dated 12/06/23, documented R68 had severely impaired cognition and required set-up assistance for eating, toileting, mobility, and transfers. R68 had inattention and disorganized thinking. The MDS further documented R68 had no behaviors and received antidepressant medication.
R68's Care Plan, dated 01/30/24, initiated on 10/09/23, documented R68 had a potential to be physically aggressive and directed staff to administer medications as ordered and monitor for side effects. The plan directed staff to analyze the times of day, places, circumstances, triggers, and what de-escalated R68's behavior and to assess and anticipate her needs. When R68 became agitated, staff were to intervene before agitation escalated and provide physical and verbal cues to alleviate anxiety. The update dated 04/07/22 documented R68 had impaired cognition and directed staff to keep her routine consistent and try to provide consistent caregivers.
The Physician's Order, dated 09/26/23, directed staff to administer Seroquel (antipsychotic medications used to treat major mental conditions that cause a break from reality) 25 milligrams (mg), one tablet, by mouth, daily, for dementia. The medication was discontinued on 10/03/23.
The Physician's Order, dated 10/03/23, directed staff to administer Seroquel, 25 mg, one tablet, by mouth daily for dementia. The medication was discontinued on 10/16/23.
The Physician's Order, dated 10/17/23, directed staff to administer Zoloft (antidepressant) 50 mg, by mouth, in the morning, for depression.
R68's Medication Administration Record, (MAR) dated December 2023, documented R68 refused or did not receive her Zoloft medications on the following days:
12/12/23
12/13/23
12/14/23
12/20/23
12/24/23
12/25/23
12/28/23
12/30/23
R68's MAR dated January 2024, documented R68 refused or did not receive her Zoloft medications on the following days:
01/02/24
01/04/24
01/05/24
01/06/24
01/10/24
01/14/24
01/16/24
01/17/24
01/18/24
01/24/24
01/26/24
01/30/24
R68's MAR dated February 2024, documented R68 refused or did not receive her Zoloft medications on the following days:
02/01/24
02/02/24
02/03/24
02/04/24
02/05/24
02/09/24
02/13/24
02/14/24
02/16/24
02/19/24
R68's clinical record lacked evidence staff notified R68's physician about the missed doses of Zoloft.
The Physician's Order, dated 11/06/23, directed staff to administer Seroquel, 25 mg, one tablet, by mouth, for two weeks, then discontinue, for dementia with aggressive behaviors. The medication was discontinued on 11/10/23.
The Physician's Order, dated 12/28/23, directed staff to administer Seroquel, 25 mg, one tablet, by mouth, at bedtime, for dementia with psychotic features.
R68's MAR dated November 2023, documented R68 refused or did not receive her Seroquel medications on the following days:
11/10/23
11/13/23
11/18/23
R68's MAR dated January 2024, documented R68 refused or did not receive her Seroquel medications on the following days:
01/14/24
01/15/24
01/30/24
R68's MAR dated February 2024, documented R68 refused or did not receive her Seroquel medications on the following days:
02/02/24
02/03/24
02/10/24
02/12/24
02/15/24
02/16/24
02/17/24
02/19/24
R68's clinical record lacked evidence staff notified R68's physician about the missed doses of Seroquel.
The Nurse's Note, dated 11/09/22 at 11:17 AM, documented R68 attempted to leave the unit that day and was upset she could not get out. The note further documented that staff sat one-on-one with her.
The Nurse's Note, dated 02/21/23 at 04:34 AM, documented R68 attempted to get out of the south hall door; alarms went off and staff were able to get R68 away from the doors. The note documented staff sat one-on-one with her.
The Nurse's Note, dated 03/10/23 at 07:41 PM, documented R68 accused staff of stealing stuff out of her room. She called staff names and continued to try to get out the doors. The note further documented R68 became agitated and aggressive and refused all treatments and medication.
The Nurse's Note, dated 03/23/23 at 01:03 AM, documented R68 was restless and was going in and out of residents' rooms, turning on their lights, and taking the blankets off them. Staff asked R68 not to go into other residents' rooms and escorted her away from the doors. R68 became angry, hit at staff, and called them names.
The Nurse's Note, dated 04/03/23 at 07:20 PM, documented R68 was exit seeking. She yelled and cursed at the staff.
The Nurse's Note, dated 06/06/23 at 10:40 PM, documented R68 walked in and out of other resident's rooms and looked for her belongings. She became agitated when staff asked her not to go into other residents' rooms. The note further documented R68 made derogatory statements to staff.
The Nurse's Note, dated 07/15/23 at 09:37 PM, documented R68 pushed on the doors until they opened. R68 told staff she could do whatever she wanted as she yelled obscenities at staff. The staff walked through the halls of the building with R68 for 15 minutes before taking her back to the unit.
The Nurse's Note, dated 08/15/23 at 02:39 PM, documented R68 went in and out of other residents' rooms, woke them up, and upset the residents. The note further documented that when staff tried to redirect the resident, she became angry and hit the Certified Nurse Aide (CNA) in the face.
The Nurse's Note, dated 09/25/23 at 09/25/23 at 03:58 PM, documented R68 became agitated and aggressive with staff and other residents at the beginning of the shift. Staff offered snacks and R68 yelled obscenities to staff.
The Nurse's Note, dated 09:30 PM at 02:52 PM, documented R68 had taken the coffee carafe (coffee pot) down the hall. When R120 tried to take it from R68, she became combative towards the other resident. Staff intervened and separated the residents.
The Nurse's Note, dated 10/17/23 at 03:47 PM, documented R68 walked up to staff, yelled and cursed at them, and tried to hit them. The note further documented R68 began to yell at another resident, and staff were able to remove the resident from the situation.
The Nurse's Note, dated 12/26/23 at 05:34 PM, documented R68 was exit seeking and pushed on exit doors. Staff were able to redirect her.
The Investigation Report, dated 12/27/23 at 10:25 AM, documented R68 stood outside of R120's room door and as R120 came out of her room, R68 swung her right arm at R120 and hit her in the face. The report further documented staff intervened, stepped in between the residents, and R68 hit the CNA. The note documented staff escorted R68 down the hall to her room and she was placed one-on-one with staff. Staff called the Sheriff's office.
The Nurse's Note, dated 02/01/24 at 07:43 AM, documented R68 became agitated and aggressive throughout the shift and required one-on-one redirection. R68 hit the CNA.
On 02/19/24 at 12:00 PM, observation revealed R68 ambulated into the hallway by the nurse's station and into the dining room then turned around and went back into her room.
On 01/21/24 at 01:20 PM, Administrative Nurse D stated that R120 was moved out of the unit to help with the altercations between the two residents. Administrative Nurse D said the staff redirected R68 as much as possible.
On 02/21/24 at 02:47 PM, CNA N stated R68 had days she was nice, and other days she cursed at staff and attempted to get out of the unit doors. CNA N further stated it had taken several CNAs to redirect R68 but stated he had not seen her hit any other residents.
On 02/21/24 at 03:03 PM, Social Service Y stated R68 had not displayed any aggressive behaviors with her, but she has only had her position for a month. Social Service Y further stated, she often spent time with R68, and R68 was not receiving any psychological services at that time. Social Service Y said the facility planned a care plan meeting with the family to discuss R68 not going out of the facility with her significant other because she often got aggressive when she came back to the facility.
On 02/21/24 at 03:11 PM, Certified Medication Aide (CMA) R stated R68 got very aggressive with residents and staff and tried to go into other residents' rooms. CMA R said the staff tried to redirect R68. CMA R stated R68 got active around 10:00 PM.
On 01/21/24 at 03:30 PM, Licensed Nurse (LN) J stated if R68 took her medications, she was pleasant but said the resident often refused the medications, making her hostile and aggressive. LN J said staff were not able to reason with her when she was like that. LN J further stated she had physically stopped R68 from hitting other residents. LN J said R68 felt like all the resident rooms were her rooms, so she was not easily redirectable.
On 01/22/24 at 10:30 AM, Consultant GG stated the physician had not been notified that the resident was not taking her medication.
The facility's Notification of Changes dated 11/29/23, documented the facility promptly informs the resident, consults the resident physician, and notifies consistent with his or her authority, the resident representative when there is a change requiring notification. The facility notified the physician when circumstances require a need to alter treatment, or a significant change in the resident's physical, mental, or psychosocial condition.
The facility failed to notify the physician of R68's behaviors and refusal to take her psychotropic medications. This placed the resident at risk for impaired care due to delayed physician involvement.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility failed to complete a full investigation to rule out abuse or neglect after an unwitnessed fall resulting in an injury for cognitively impaired Resident (R) 105. This placed the resident at risk for further injury and unidentified abuse or neglect.
Findings included:
- The Electronic Medical Record (EMR) for R105 documented diagnoses of dementia without behaviors (a progressive mental disorder characterized by failing memory, confusion), hallucination (sensing things while awake that appear to be real, but the mind created) anxiety (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear), and muscle weakness.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R105 had severely impaired cognition. R105 required extensive assistance from two staff for transfers, and toileting, and extensive assistance from one staff for bed mobility, personal hygiene, and dressing. The MDS noted R105 required limited assistance from one staff for ambulation. The MDS further documented R105 had unsteady balance, no functional impairment, and had two or more non-injury falls and one fall with injury.
The Annual MDS, dated 01/11/24, documented R105 had severely impaired cognition. R105 was dependent on staff for toileting, transfers, mobility, and personal hygiene. R105 had no functional impairment and no falls.
The Fall Assessments, dated 08/13/23, 08/19/23, 10/12/23, 11/23/23, 01/02/24, and 02/06/24, documented R105 was a high risk for falls.
The Nurse's Notes, dated 08/25/23 at 07:22 AM, documented staff heard a loud noise from the resident's room and observed her on the floor in her room. R105 lay on the floor between her recliner and her closet on her left side. R105 had a contusion (a bruise) with a 3-centimeter (cm) x 2cm abrasion (scrape) in the center of the contusion. The note further stated staff assisted R105 to a standing position, placed her in a recliner in the living room, and held an ice pack to her head. R105's EMR lacked documentation an investigation was completed.
On 02/20/24 at 08:34 AM, observation revealed R105 independently ambulated down the hall and into the dining room. Her gait was unsteady, and she wore slipper socks.
On 02/21/24 at 01:20 PM, Administrative Nurse D verified the fall had not been investigated.
On 02/21/24 at 02:38 PM, Certified Nurse Aide (CNA)N stated he was unaware of any falls R105 had but stated R105 was able to get up on her own and ambulate around the unit.
On 02/21/24 at 03:15 PM, Licensed Nurse (LN) J stated R105 had a history of falls but also liked to put herself on the floor. LN J said R105 was independent with ambulation and staff tried to keep her distracted when she was up and walking around.
The facility's Res Right to Freedom from Abuse, Neglect, and Exploitation policy and procedure, dated, 2017, documented the policy was to ensure that all the facilities residents are free from abuse, neglect, misappropriation of their property, and exploitation. All allegations of abuse, neglect, and exploitation of residents and misappropriation of resident property would be investigated.
The facility failed to investigate an unwitnessed fall for cognitively impaired R105. This placed the resident at risk for further injury and unidentified abuse or neglect.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The Sample included 32 residents. Based on observation, record review, and interview...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The Sample included 32 residents. Based on observation, record review, and interview, the facility failed to develop a comprehensive care plan for Resident (R) 137's hospice care (specialized care for people near the end of life) and services and physician-ordered fluid restriction, which placed R137 at risk for impaired care due to uncommunicated care needs.
Findings included:
- R137's Electronic Medical Record (EMR) documented diagnoses of rhabdomyolysis (muscle wasting), atherosclerotic heart disease (thickening or hardening of arteries caused by plaque), pulmonary hypertension (a type of high blood pressure that affects arteries in the lungs and heart), essential tremors, type two diabetes mellitus (DM-when the body cannot use glucose, not enough insulin made or the body cannot respond to the insulin), anxiety (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear) disorder, asthma (a disorder of narrowed airways that caused wheezing and shortness of breath), and respiratory failure with hypoxia (inadequate supply of oxygen).
The Medicare Five Day Minimum Data Set (MDS), dated [DATE], documented R137 had intact cognition. R137 required partial/moderate assistance with toileting and substantial/maximal assistance with upper and lower body dressing and mobility. The MDS further documented R137 was frequently incontinent of urine and had no pain. R137 took an antidepressant (a class of medications used to treat mood disorders) and a diuretic (medication to promote the formation and excretion of urine). The MDS recorded no hospice care.
The Dehydration/Fluid Maintenance Care Area Assessment (CAA), dated 12/26/23, recorded R137 was a new admission to the facility and could make her needs known. R137 required the assistance of one to two staff, received a regular diet with thin liquids, had a pressure ulcer (localized injury to the skin and/or underlying tissue usually over a bony prominence, as a result of pressure, or pressure in combination with shear and/or friction) to her coccyx (area at the base of the spine), and wore oxygen at two liters continuously. The CAA further documented R137 received sertraline (an antidepressant) and staff monitored for side effects. The CAA recorded a discharge plan was uncertain and R137 received skilled therapy.
R137's Care Plan dated 12/15/23 documented R137 had the potential for a fluid deficit related to congestive heart failure. The care plan directed staff to administer medications as ordered and monitor for side effects and effectiveness. The plan directed staff to encourage R137 to drink fluids of choice and ensure that all beverages offered complied with her diet and fluid restriction requirements. The care plan further directed staff to monitor, document, and report as needed any signs or symptoms of dehydration. The care plan lacked the fluid restriction amount of 2000 milliliters (ml)/24 hours and lacked information related to hospice care.
The Physician Order, dated 01/02/24, directed a fluid restriction of 2000 ml/ 24 hours; document intake each shift.
The Physician Order, dated 01/10/24, ordered hospice to evaluate and admit if appropriate.
The Progress Note dated 02/09/24 at 12:22 PM documented R137 had a four-pound weight gain since the previous day. Staff notified hospice and awaited a return call.
On 02/21/24 at 09:05 AM observation revealed R137 sat in her room in her recliner. An oxygen cannula rested on the armrest of the recliner. R137 had four (4.7 ounces) cans of soda and a large cup of ice water. R137 reported receiving the soda from the dietary staff because the staff knew she liked it. R137 reported she was not aware if staff kept track of her fluid intake. She said hospice services were going well.
On 02/21/24 at 12:31 PM, Dietary Staff (DS) CC reported the diet and restrictions were printed on the resident's meal tickets. A review of R137's meal ticket revealed the ticket lacked fluid restriction information.
On 02/21/24 at 12:37 PM, Certified Nurse Aide (CNA) M reported R137 had a fluid restriction and said the CNAs recorded fluid intake in the EMR.
On 02/21/24 at 09:12 AM, Licensed Nurse (LN) G reported R137 had a fluid restriction of 1800 ml and a day shift allowance of 600 to 800 ml. LN G said she was unaware of what the evening or night shifts allotted amounts were. LN G stated the nurses documented the resident's intake each shift in the Treatment Administration Record (TAR).
On 02/22/24 at 10:46 AM, Administrative Staff A and Consultant GG stated staff reported R137 was noncompliant with her fluid restriction and verified the dietary department should have been informed of the fluid restriction. Administrative Staff A and Consultant GG verified R137's Care Plan lacked fluid restriction details and hospice care interventions.
The facility's Comprehensive Care Plan policy, dated 01/01/20, documented the facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident's rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessment. The comprehensive care plan will be prepared by an interdisciplinary team. The comprehensive care plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly MDS assessment. Qualified staff responsible for carrying out interventions specified in the care plan will be notified of their roles and responsibilities for carrying out the interventions, initially and when changes are made.
The facility failed to develop a comprehensive care plan for R137's hospice care and services and the physician ordered fluid restriction. This placed the resident at risk for impaired care due to uncommunicated care needs.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - R128's Electronic Medical Record (EMR) included diagnoses of chronic congestive heart failure (CHF-a condition with low heart ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - R128's Electronic Medical Record (EMR) included diagnoses of chronic congestive heart failure (CHF-a condition with low heart output and the body becomes congested with fluid), chronic kidney disease, dependence on renal dialysis, generalized edema (swelling resulting from an excessive accumulation of fluid in the body tissues), acute pulmonary edema (accumulation of extravascular fluid in the lung tissues), anemia (inadequate number of healthy red blood cells to carry adequate oxygen to body tissues), generalized anxiety (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear) disorder, schizoaffective (mental disorder characterized by gross distortion of reality, disturbances of language and communication and fragmentation of thought) disorder, bipolar disorder (major mental illness that caused people to have episodes of severe high and low moods), atrial fibrillation (rapid, irregular heart beat), and presence of a cardiac pacemaker (implanted device to regulate the beating of the heart).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R128 had intact cognition and hallucinations (sensing things while awake that appear to be real, but the mind created). R128 required partial/moderate assistance for personal hygiene, toileting, and bathing. R128 required supervision and touch assistance with dressing. R128 had renal insufficiency, renal failure, and end-stage renal disease (ESRD-a terminal disease of the kidneys). The MDS further documented R128 received an antipsychotic (class of medications used to treat major mental conditions that cause a break from reality), an antianxiety (class of medications that calm and relax people), an anticoagulant (inhibiting coagulation of blood) medications and received dialysis.
R128's Care Plan dated 11/27/23 documented R128 needed dialysis three times a week on Monday, Wednesday, and Friday. The plan directed staff to monitor and document as needed any signs or symptoms of infection at the access site such as redness, swelling, warmth, or drainage. On 12/19/23 the venous access site (VAS) to the left chest became displaced and R128 was sent to the hospital for replacement. The plan lacked information related to the specific dialysis facility used for treatment and contact information.
R128's Physician Orders lacked information related to R128's dialysis treatments.
R128's EMR lacked evidence of assessment before and after dialysis treatments and lacked evidence the facility communicated assessment findings and other pertinent information to the dialysis center.
On 02/20/24 at 07:45 AM R128 lay in bed with her eyes closed.
On 02/21/24 at 07:28 AM Licensed Nurse (LN) G reported R128 went to dialysis on Mondays, Wednesdays, and Fridays. LN G stated the facility had not sent communication paperwork to the dialysis center. LN G verified staff did not report assessment findings including vital signs, access site checks, weights, or other pertinent health data to the dialysis center. LN G reported if there was a concern with treatment, the dialysis center called and updated the facility staff.
On 02/22/24 at 11:53 AM Administrative Staff A and Consultant Staff GG verified R128's Care Plan lacked specifics of dialysis center contact and standards of practices related to assessment of access site and general health conditions.
The facility's Care Plan Revisions Upon Status Changes policy, dated 01/02/20, documented the comprehensive care plan will be reviewed, and revised as necessary, when a resident experiences a change in status. The care plan will be updated with the new or modified interventions. The unit manager or other designated staff member will communicate care plan interventions to all staff involved in the resident's care. The unit manager or other designated staff member will conduct an audit on all residents experiencing a change in status, at the time the change in status is identified, to ensure care plans have been updated to reflect current resident needs.
The facility failed to revise and include R 128's dialysis-specific standard of practice, person person-centered care plan which placed the resident at risk for impaired care due to uncommunicated dialysis needs.
The facility had a census of 148 residents. The sample included 32 residents. Based on observations, record review, and interviews, the facility failed to revise a care plan to include person-centered interventions to prevent falls for two sampled residents, Resident (R)37 and R105. The facility further failed to revise a care plan for R128, who was on dialysis (a procedure where impurities or wastes are removed from the blood). This placed the resident at risk for impaired care due to uncommunicated care needs.
Findings included:
- The Electronic Medical Record (EMR) for F37 documented diagnoses of vascular dementia without behavioral disturbance (a progressive mental disorder characterized by failing memory and confusion caused by a decreased blood flow to the brain), depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), repeated falls, hypertension (high blood pressure), and posttraumatic stress disorder (PTSD- mental disorder characterized by an acute emotional response to a traumatic event or situation involving severe environmental stress).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R37 had moderately impaired cognition. R37 required extensive assistance from two staff for bed mobility, transfers, dressing, toileting, and personal hygiene; R37 did not ambulate. R37 had unsteady balance, no functional impairment, and had one fall with injury.
The Annual MDS, dated 01/11/24, documented R37 had severely impaired cognition and was dependent on staff for toileting, transfers, dressing, personal hygiene, and mobility. The MDS recorded R37 had no falls since the previous assessment.
The Fall Risk Assessments, dated 11/01/22, 12/12/22, 01/03/23, 02/15/23, 03/22/23, 07/13/23, 11/15/23, 02/02/24, 02/06/24, 02/21/24, documented R37 was a high risk for falls.
R37's Care Plan, dated 01/31/24, initiated on 06/30/22, documented R37 slid out of her wheelchair and directed staff to place Dycem (non-slip material to keep objects from sliding or rolling). The update, dated 11/01/22, documented R37 fell while she transferred out of her recliner and directed staff to keep the footrest in the down position when R37 requested to sit in the recliner. The update, dated 12/12/22, documented R37 fell out of her recliner and directed staff to provide distraction during times R37 asked about her husband. The update, dated 01/05/23, documented R37 fell out of her chair and directed staff to place Dycem in her chair. The update, dated, 02/15/23, documented staff lowered R37 to the floor and directed staff to have physical therapy evaluate and treat. The update, dated 03/21/23, documented R37 fell out of her recliner and directed staff to have physical therapy and occupational therapy evaluate and treat her. The update, dated 02/02/24, directed staff to have the physician review for a change in status after R37 slid out of her Broda (wheelchair with the ability to tilt and recline) chair. The update, dated, 02/06/24, documented R37 was in front of her Broda chair and directed staff to have physical therapy evaluate for safety.
The Fall Investigation, dated 11/01/22 at 04:01 PM, documented R37 was on the floor next to the recliner with the footrest up. R37 could not say what she was doing when she fell. Two staff assisted her up to her wheelchair. R37 did not sustain any injuries.
The Fall Investigation, dated 12/12/22 at 05:37 PM, documented R37 sat in front of her recliner, with the footrest up. R37 stated she tried to find her husband. R37 did not sustain any injuries and staff assisted R37 to her recliner, and then to her wheelchair.
The Fall Investigation, dated 01/03/23 at 07:30 PM, documented that staff witnessed R37 slide out of her recliner onto her knees. R37 did not hit her head or sustain any injury.
The Fall Investigation, dated 03/21/23 at 04:45 PM, documented R37 slid out of her recliner and staff found her on the floor with her left arm under her. R37 stated she slipped out of her chair and denied pain.
The Fall Investigation, dated 022/24 at 09:43 AM, documented R37 was on the floor, lying on her right side in front of her Broda chair. The investigation documented R37 slid out of her Broda chair; she did not appear to have pain or injury. R37 was assisted by two staff and transferred into bed.
The Fall Investigation, dated 02/06/24 at 05:00 PM, documented R37 was on the floor in her room on her back. The Broda chair was at her head. The note stated R37 had two falls from her Broda chair while she attempted to transfer herself to bed.
On 02/21/24 at 08:10 AM, observation revealed R37 sat in a recliner in the living room area with the footrest elevated. Her eyes were closed.
On 02/20/24 at 07:48 AM, Licensed Nurse (LN) K stated R37 had some falls out of the recliner and Broda chair. LN K stated R37 required two staff for transfers with a gait belt or with a sit-to-stand lift. LN K said R37 spent a lot of time in her room in bed or her Broda chair.
On 02/22/24 at 09:35 AM, Certified Nurse Aide (CNA) O stated R37 spent time in a recliner or her Broda chair. CNA O did not know if R37 had any falls.
On 02/22/24 at 010:30 AM, Consultant GG stated staff did not follow R37's Care Plan and should not have placed the footrest of the recliner up. Consultant GG verified R37 had duplicate fall interventions.
The facility's Care Plan Revisions Upon Status Change policy, dated 01/02/20, documented, that the purpose of this procedure was to provide a consistent process for reviewing and revising the care plan for those residents experiencing a status change, care plans would be updated with new or modified interventions.
The facility failed to revise a care plan for R105 to include person-centered interventions to prevent falls. This placed the resident at risk for further falls and injury related to uncommunicated care needs.
- The Electronic Medical Record (EMR) for R105 documented diagnoses of dementia without behaviors (a progressive mental disorder characterized by failing memory, confusion), hallucination (sensing things while awake that appear to be real, but the mind created) anxiety (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear), and muscle weakness.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R105 had severely impaired cognition. R105 required extensive assistance from two staff for transfers, and toileting, and extensive assistance of one staff for bed mobility, personal hygiene, and dressing. The MDS noted R105 required limited assistance from one staff for ambulation. The MDS further documented R105 had unsteady balance, no functional impairment, and had two or more non-injury falls and one fall with injury.
The Annual MDS, dated 01/11/24, documented R105 had severely impaired cognition. R105 was dependent on staff for toileting, transfers, mobility, and personal hygiene, had no functional impairment, and no falls.
The Fall Assessments, dated 08/13/23, 08/19/23, 10/12/23, 11/23/23, 01/02/24, and 02/06/24, documented R105 was a high risk for falls.
The Nurse's Notes, dated 08/25/23 at 07:22 AM, documented staff heard a loud noise from the resident's room and observed her on the floor in her room. R105 lay on the floor between her recliner and her closet on her left side. R105 had a contusion (a bruise) with a 3-centimeter (cm) x 2cm abrasion (scrape) in the center of the contusion. The note further stated staff assisted R105 to a standing position, placed her in a recliner in the living room, and held an ice pack to her head. A review of the EMR lacked documentation a fall investigation was completed.
On 02/20/24 at 08:34 AM, observation revealed R105 independently ambulated down the hall and into the dining room. Her gait was unsteady, and she wore slipper socks.
On 02/21/24 at 02:38 PM, Certified Nurse Aide (CNA)N stated he was unaware of any falls R105 had but stated R105 was able to get up on her own and ambulate around the unit.
On 02/21/24 at 03:15 PM, Licensed Nurse (LN) J stated R105 had falls but also liked to put herself on the floor. LN J said R105 was independent with ambulation and staff tried to keep her distracted when she was up and walking around.
The facility's Care Plan Revisions Upon Status Change policy, dated 01/02/20, documented, that the purpose of this procedure was to provide a consistent process for reviewing and revising the care plan for those residents experiencing a status change, care plans would be updated with new or modified interventions.
The facility failed to revise a care plan for R105 to include person-centered interventions to prevent falls. This placed the resident at risk for further falls and injury related to uncommunicated care needs.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with five residents reviewed for activities of dail...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with five residents reviewed for activities of daily living (ADLs). Based on observation, record review, and interview, the facility failed to provide necessary services to maintain good personal hygiene, including bathing for one of the five reviewed for ADLs, Resident (R)61. This placed the resident at risk for poor personal hygiene.
Findings included:
- R61's Electronic Medical Record (EMR) recorded diagnoses of diabetes mellitus (DM-when the body cannot use glucose, not enough insulin made or the body cannot respond to the insulin,) fracture of the left ankle, and low back pain
R61's admission Minimum Data Set (MDS), dated [DATE], recorded R61 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognition. The MDS recorded R61 required substantial/max assistance of staff for most ADL and bathing.
R61's Care Plan, dated 01/12/24 indicated the R61 required assistance from one staff with ADL care.
R61's bathing/shower task documentation revealed the resident was scheduled to have a shower/bath twice a week.
The January 2024 bathing report documented the resident received a bath on the following days:
01/25/24
01/28/24
The resident refused a shower/bath on 01/30/24 with no follow-up or documentation the resident was reapproached later or on another shift.
The February 2024 bathing report documented the resident received a shower on the following days:
02/01/24
02/04/24
02/18/24 (13 days with no shower or bath)
The resident refused a shower/bath on 02/02/24, 02/03/24, 02/08/24, and 02/11/24 with no follow-up or documentation the resident was reapproached later or on another shift.
On 02/19/24 at 12:30 PM, observation revealed R61 lying in bed dressed in street clothes. Her hair was uncombed.
On 02/22/24 at 10:00 AM, Nurse Consultant GG verified the residents had scheduled bath/shower days and the aides documented all bathing in the EMR. Nurse Consultant GG verified the R61's EMR noted the dates she received a shower and verified R61 did not receive her two showers a week. Nurse Consultant GG said she spoke with the resident the previous night and learned the resident's showers/baths were scheduled for the evening shift, but the resident was often too tired or refused. Nurse Consultant GG said the facility was going to schedule R61's showers/bath for the day shift.
The facility's Activities of Daily Living policy, dated 08/01/2019, documented the facility would ensure a resident's abilities in ADL do not deteriorate unless deterioration is unavoidable. This includes bathing dressing and grooming, transfers, ambulating, toilet, eating, and using speech, language, or other functional communication systems. A resident who is unable to carry out activities of daily living would receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene.
The facility failed to provide the necessary care and bathing services for R61, placing the resident at risk for poor hygiene.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with five reviewed for skin issues. Based on observ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with five reviewed for skin issues. Based on observation, interview, and record review the facility failed to implement protective measures for the prevention of skin tears and bruising for Resident (R) 140 who had a large amount of bruising on her forearms. This placed the resident at risk for ongoing skin issues and impaired healing.
Findings included:
- R140's Electronic Medical Record documented diagnoses of anemia (inadequate number of healthy red blood cells to carry adequate oxygen to body tissues) and human immunodeficiency virus disease (HIV-an infection that attacks the body's immune system).
The admission Minimum Data Set (MDS), dated [DATE], documented a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition. The MDS documented R140 required set-up assistance for meals and was dependent on staff for all other activities of daily living (ADL) assistance. The MDS documented R140 received anticoagulant medication (blood thinner). The MDS recorded R140 had no skin tears, and staff applied dressings other than to her feet.
The Skin Care Area Assessment (CAA), dated 01/12/24, stated R140 was incontinent of bowel and bladder. R140 was at risk for skin breakdown, and a moisture barrier was applied with each incontinent episode.
R140's Skin Integrity Care Plan, dated 01/05/24, directed staff to observe and assess skin weekly, offer water with care and use a pressure redistribution surface to R140's bed and wheelchair. The plan directed staff to use caution during transfers and bed mobility to prevent striking R140's arms, legs, and hands against any sharp or hard surface, initiated 01/10/24. The 01/31/24 care plan update directed staff to cleanse the right elbow wound with wound cleanser and gauze. Apply Xeroform to the wound bed and cover it with a bordered foam dressing. Change daily and PRN. The 02/07/24 update stated R140 did not like to lie on her side and could become angry at staff for repositioning her. Staff educated R140 to offload so her wounds to her buttocks and arm can heal.
The 02/12/24 update directed staff to cleanse R140's left lateral back and side with wound cleanser and gauze, pat dry, and leave open to air. Continue to monitor for continued skin breakdown daily. The update also directed staff to cleanse the right upper arm wound with wound cleanser and gauze, pat dry, apply xeroform (sterile non-adhering fine mesh gauze treated with a bacteriostatic agent) to the wound bed, and cover with bordered gauze daily.
R140's ADL Care Plan stated R140 required substantial to moderate assistance with ADLs.
R140's Anticoagulant Care Plan, dated 01/10/24, directed staff to administer medications as ordered by the physician, and monitor for side effects and effectiveness. The plan directed staff to perform a daily skin inspection and report abnormalities to the nurse.
The admission Nursing Assessment, dated 01/05/24, documented redness to the gluteal (buttocks) area. No bruises were documented.
The Wound Care Note, dated 01/10/24, stated that R140 presented with friction and moisture-associated skin damage (MASD) to her buttock region. The assessment lacked mention of any bruising.
The Weekly Skin Assessment, dated 01/12/24, documented R140's buttock wound was seen by the wound nurse and a treatment was in place.
The Skin and Wound Evaluation, dated 01/23/24, documented skin tears to R140's bilateral (both sides) elbows. The left elbow skin tear measured 1.5 by 1.2 centimeters (cm).
The Skin and Wound Evaluation, dated 02/6/24, documented a left lower back bruise, and education was provided on proper gait belt use and the necessity of padding for skin protection.
The Wound Care Order, dated 02/20/24, directed staff to provide wound care for the mid back wound, but lacked any orders for protection of R140's upper extremities.
On 02/19/24 at 12:39 PM, observation revealed extensive deep purple bruising to R140's left forearm and numerous other bruises to her hands and right forearm. R140 stated she bruised easily and did not like to use the shower chair as that was where she got some of her bruises.
On 02/20/24 at 03:00 PM, observation revealed Administrative Nurse E and Wound Care Consultant HH performed wound care on R140, who wore a short-sleeved hospital gown. Consultant HH noted the large bruising to R140's left forearm and asked the resident what happened. Further observation revealed R140's upper back had various bruises, her mid to lower back had a two-by-two dressing with dark area showing through and more bruising was visible to her left hip and waistline. Consultant HH gave new orders for skin and wound care and stated the physician said the bruising was part of R140's disease process.
On 02/20/24 at 03:00 PM, during wound care, R140 asked the wound nurse if staff could put Tubi-grips (cloth arm protection) on her arms.
On 02/21/24 at 01:30 PM, Administrative Nurse D stated staff had not discussed arm protection to prevent further skin tears.
On 02/22/24 at 10:20 AM, R140 stated she thought the wound nurse ordered Tubi-grips for her arms but did not have them yet. She stated she wore them when she was home.
The facility's Skin Integrity- Skin Tears policy dated, 11/29/23, licensed nurses would conduct skin assessments in accordance with facility policy and the process would be utilized for identifying additional risk factors or conditions that increase the risk for skin tears. Interventions would be based on specific factors identified in the skin and comprehensive assessments and may include interventions to protect from injury incurred during routine care.
The facility failed to implement protective measures for the prevention of skin tears and bruising for R140, placing her at risk for further injury.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents, with nine reviewed for accidents. Based on observa...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents, with nine reviewed for accidents. Based on observation, record review, and interview, the facility failed to evaluate the effectiveness of fall interventions, change or modify the interventions that were ineffective at preventing falls, and failed to follow the plan of care for fall prevention for Resident (R)37. The facility further failed to identify causative factors and implement person-centered interventions for fall prevention for R105. This placed the residents at risk for further falls and injury.
Findings included:
- The Electronic Medical Record (EMR) for F37 documented diagnoses of vascular dementia without behavioral disturbance (a progressive mental disorder characterized by failing memory and confusion caused by a decreased blood flow to the brain), depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), repeated falls, hypertension (high blood pressure), and posttraumatic stress disorder (PTSD- mental disorder characterized by an acute emotional response to a traumatic event or situation involving severe environmental stress).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R37 had moderately impaired cognition. R37 required extensive assistance from two staff for bed mobility, transfers, dressing, toileting, and personal hygiene; R37 did not ambulate. R37 had unsteady balance, no functional impairment, and had one fall with injury.
The Annual MDS, dated 01/11/24, documented R37 had severely impaired cognition and was dependent on staff for toileting, transfers, dressing, personal hygiene, and mobility. The MDS recorded R37 had no falls since the previous assessment.
The Fall Risk Assessments, dated 11/01/22, 12/12/22, 01/03/23, 02/15/23, 03/22/23, 07/13/23, 11/15/23, 02/02/24, 02/06/24, 02/21/24, documented R37 was a high risk for falls.
R37's Care Plan, dated 01/31/24, initiated on 06/30/22, documented R37 slid out of her wheelchair and directed staff to place Dycem (non-slip material to keep objects from sliding or rolling). The update, dated 11/01/22, documented R37 fell while she transferred out of her recliner and directed staff to keep the footrest in the down position when R37 requested to sit in the recliner. The update, dated 12/12/22, documented R37 fell out of her recliner and directed staff to provide distraction during times R37 asked about her husband. The update, dated 01/05/23, documented R37 fell out of her chair and directed staff to place Dycem in her chair. The update, dated, 02/15/23, documented staff lowered R37 to the floor and directed staff to have physical therapy evaluate and treat. The update, dated 03/21/23, documented R37 fell out of her recliner and directed staff to have physical therapy and occupational therapy evaluate and treat her. The update, dated 02/02/24, directed staff to have the physician review for a change in status after R37 slid out of her Broda (wheelchair with the ability to tilt and recline) chair. The update, dated, 02/06/24, documented R37 was in front of her Broda chair and directed staff to have physical therapy evaluate for safety.
The Fall Investigation, dated 11/01/22 at 04:01 PM, documented R37 was on the floor next to the recliner with the footrest up. R37 could not say what she was doing when she fell. Two staff assisted her up to her wheelchair. R37 did not sustain any injuries.
The Fall Investigation, dated 12/12/22 at 05:37 PM, documented R37 sat in front of her recliner, with the footrest up. R37 stated she tried to find her husband. R37 did not sustain any injuries and staff assisted R37 to her recliner, and then to her wheelchair.
The Fall Investigation, dated 01/03/23 at 07:30 PM, documented that staff witnessed R37 slide out of her recliner onto her knees. R37 did not hit her head or sustain any injury.
The Fall Investigation, dated 03/21/23 at 04:45 PM, documented R37 slid out of her recliner and staff found her on the floor with her left arm under her. R37 stated she slipped out of her chair and denied pain.
The Fall Investigation, dated 022/24 at 09:43 AM, documented R37 was on the floor, lying on her right side in front of her Broda chair. The investigation documented R37 slid out of her Broda chair; she did not appear to have pain or injury. R37 was assisted by two staff and transferred into bed.
The Fall Investigation, dated 02/06/24 at 05:00 PM, documented R37 was on the floor in her room on her back. The Broda chair was at her head. The note stated R37 had two falls from her Broda chair while she attempted to transfer herself to bed.
On 02/21/24 at 08:10 AM, observation revealed R37 sat in a recliner in the living room area with the footrest elevated. Her eyes were closed.
On 02/20/24 at 07:48 AM, Licensed Nurse (LN) K stated R37 had some falls out of the recliner and Broda chair. LN K stated R37 required two staff for transfers with a gait belt or with a sit-to-stand lift. LN K said R37 spent a lot of time in her room in bed or her Broda chair.
On 02/22/24 at 09:35 AM, Certified Nurse Aide (CNA) O stated R37 spent time in a recliner or her Broda chair. CNA O did not know if R37 had any falls.
On 02/22/24 at 010:30 AM, Consultant GG stated staff did not follow R37's Care Plan and should not have placed the footrest of the recliner up. Consultant GG verified R37 had duplicate fall interventions.
The facility's undated policy Accidents and Supervision documented evaluation and analysis- the process of examining data to identify specific hazards and risks and to develop targeted interventions to reduce the potential for accidents. Interdisciplinary involvement is a critical component of this process. Analysis may include, for example, considering the severity of hazards, the immediacy of risk, and trends such as time of day, location, etc. Both the facility-centered and resident-directed approaches include evaluating hazard and accident risk data, which includes prior accidents/incidents, analyzing potential causes for each hazard and accident risk, and identifying or developing interventions based on the severity of the hazards and immediacy of risk. Evaluations also look at trends such as time of day, location, etc.
The facility failed to evaluate the effectiveness of fall interventions, change or modify the interventions that were ineffective at preventing falls and failed to follow the plan of care for fall prevention for R37. This placed the resident at risk for further falls with injury.
- The Electronic Medical Record (EMR) for R105 documented diagnoses of dementia without behaviors (a progressive mental disorder characterized by failing memory, confusion), hallucination (sensing things while awake that appear to be real, but the mind created) anxiety (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear), and muscle weakness.
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R105 had severely impaired cognition. R105 required extensive assistance from two staff for transfers, and toileting, and extensive assistance of one staff for bed mobility, personal hygiene, and dressing. The MDS noted R105 required limited assistance from one staff for ambulation. The MDS further documented R105 had unsteady balance, no functional impairment, and had two or more non-injury falls and one fall with injury.
The Annual MDS, dated 01/11/24, documented R105 had severely impaired cognition. R105 was dependent on staff for toileting, transfers, mobility, and personal hygiene, had no functional impairment, and no falls.
The Fall Assessments, dated 08/13/23, 08/19/23, 10/12/23, 11/23/23, 01/02/24, and 02/06/24, documented R105 was a high risk for falls.
The Nurse's Notes, dated 08/25/23 at 07:22 AM, documented staff heard a loud noise from the resident's room and observed her on the floor in her room. R105 lay on the floor between her recliner and her closet on her left side. R105 had a contusion (a bruise) with a 3-centimeter (cm) x 2cm abrasion (scrape) in the center of the contusion. The note further stated staff assisted R105 to a standing position, placed her in a recliner in the living room, and held an ice pack to her head. A review of the EMR lacked documentation a fall investigation was completed.
On 02/20/24 at 08:34 AM, observation revealed R105 independently ambulated down the hall and into the dining room. Her gait was unsteady, and she wore slipper socks.
On 02/21/24 at 02:38 PM, Certified Nurse Aide (CNA)N stated he was unaware of any falls R105 had but stated R105 was able to get up on her own and ambulate around the unit.
On 02/21/24 at 03:15 PM, Licensed Nurse (LN) J stated R105 had falls but also liked to put herself on the floor. LN J said R105 was independent with ambulation and staff tried to keep her distracted when she was up and walking around.
The facility's undated policy Accidents and Supervision documented evaluation and analysis- the process of examining data to identify specific hazards and risks and to develop targeted interventions to reduce the potential for accidents. Interdisciplinary involvement is a critical component of this process. Analysis may include, for example, considering the severity of hazards, the immediacy of risk, and trends such as time of day, location, etc. Both the facility-centered and resident-directed approaches include evaluating hazard and accident risk data, which includes prior accidents/incidents, analyzing potential causes for each hazard and accident risk, and identifying or developing interventions based on the severity of the hazards and immediacy of risk. Evaluations also look at trends such as time of day, location, etc.
The facility failed to identify causative factors and implement person-centered interventions for fall prevention for R105. This placed the resident at risk for further falls and injury.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with three reviewed for incontinence. Based on obse...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with three reviewed for incontinence. Based on observation, interview, and record review the facility failed to help with toileting as care planned for Resident (R) 206. This deficient practice placed R206 at risk for complications related to incontinence including urinary tract infection (UTI).
Findings included:
- R206's Electronic Medical Record (EMR) documented diagnoses of bacteremia (presence of bacteria in the blood), methicillin-resistant staphylococcus aureus infection (MRSA-a type of bacteria resistant to many antibiotics), abnormal findings in urine, and encephalopathy (a broad term for any brain disease that alters brain function or structure).
The admission Minimum Data Set (MDS), dated [DATE], was export-ready and documented a Brief Interview for Mental Status (BIMS) score of 13, indicating intact cognition. The MDS documented R206 required substantial/maximal staff assistance for toileting. R206 was always continent. The MDS recorded R206 used a wheelchair for mobility and received antibiotic medications.
The Urinary Care Area Assessment (CAA), dated 02/17/24, stated R206 was admitted following a hospitalization for encephalopathy. The CAA stated she required partial to substantial assistance with activities of daily living (ADLs) and was continent of bladder and bowel. The CAA stated R206 received intravenous (IV-administered directly into the bloodstream via a vein) antibiotics for MRSA and had a midline (IV access) in her right arm.
R206's Toileting Care Plan, dated 02/19/24documented R206 required substantial/maximal assistance for pulling up her incontinence brief and clothing. The care plan directed staff to check and change R206's brief on rising, after meals, at bedtime, and two times during rounds at night. Staff were to clean the peri-area with each incontinence episode. The plan directed staff to encourage fluids during the day to promote prompted voiding responses and to monitor and document signs or symptoms of a UTI.
The care plan stated R206 was on antibiotic therapy related to UTI, encephalopathy, and MRSA bacteremia and directed staff to administer antibiotic medications as ordered by the physician.
The Progress Note, dated 02/16/24 at 10:22 PM, stated R206 was admitted from the hospital and displayed confusion. Staff assisted R206 with toileting and lying down in bed.
The bladder task documentation revealed staff documented the resident was incontinent of urine three times on 02/18/24, two times each day on 02/19/24, 02/20/24, and one time on 02/21/24 in the morning.
On 02/20/24 at 09:33 AM, observation revealed Certified Nurse Aide (can) MM responded to R206's bathroom call light. R206 sat on the toilet. CNA MM assisted R206 to stand, then wiped R206's peri area front to back with moist wipes. Wearing the same soiled gloves, CNA MM handled the resident's clothing, wheelchair, and closet door.
On 02/20/24 at 11:15 AM, R206 activated her call light. She sat in her wheelchair in her room and washed her hands at the sink. CNA NN responded and talked with the resident but did not offer or assist her to the toilet.
On 02/20/24 at 12:30 PM, R206 activated her call light and CNA NN responded, and talked with the resident, but did not offer to the toilet or assist R206 to the toilet.
On 02/22/24 at 10:00 AM, R206 returned from therapy in her wheelchair. Licensed Nurse (LN) LL took R206 to her room, offered fluids, and visited for a while but did not offer toileting assistance.
On 02/22/24 at 11:23 AM, R206 activated her call light and CNA OO answered and the resident requested toileting assistance. The resident used toilet paper to wipe herself and CNA OO assisted R206 to stand and then pulled up the resident's brief and clothing.
On 02/21/24 at 01:40 PM, Administrative Nurse D stated staff should remove soiled gloves after peri care and before touching the resident's clothing and other care equipment.
On 02/22/24 at 11:30 AM, LN LL stated the resident's care plan was outlined under the task tab and aides should be able to read it and should follow the care plan.
On 02/22/24 at 11:23 AM, CNA OO stated the resident was not on a toileting schedule and just called for staff when she needed help with toileting.
On 02/22/24 at 12:23 AM, Consultant Nurse GG verified staff should follow the care plan for toileting assistance.
The facility's Perineal Care policy, dated 11/28/23, states the facility would provide perineal care to all incontinent residents as needed to promote cleanliness and prevent infection.
The facility's Bladder and Bowel Management policy, dated 01/01/20, stated the purpose of a bladder management program was to address a resident's individual needs concerning continence, initiate appropriate strategies and interventions, and monitor and evaluate resident outcomes. The interdisciplinary team would develop an individualized toileting routine for each resident. The policy stated that prompted toileting at regular intervals encouraged the maintenance of bladder control.
The facility failed to provide R206 assistance with toileting as care planned. This deficient practice placed R206 at risk for complications related to incontinence including UTI.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility failed to monitor Resident (R) 137's physician-ordered fluid restriction. This placed R137 at risk of complications related to fluid overload.
Findings included:
- R137's Electronic Medical Record (EMR) documented diagnoses of rhabdomyolysis (muscle wasting), atherosclerotic heart disease (thickening or hardening of arteries caused by plaque), pulmonary hypertension (a type of high blood pressure that affects arteries in the lungs and heart), essential tremors, type two diabetes mellitus (DM-when the body cannot use glucose, not enough insulin made or the body cannot respond to the insulin), anxiety (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear) disorder, asthma (a disorder of narrowed airways that caused wheezing and shortness of breath), and respiratory failure with hypoxia (inadequate supply of oxygen).
The Medicare Five Day Minimum Data Set (MDS), dated [DATE], documented R137 had intact cognition. R137 required partial/moderate assistance with toileting and substantial/maximal assistance with upper and lower body dressing and mobility. The MDS further documented R137 was frequently incontinent of urine and had no pain. R137 took an antidepressant (a class of medications used to treat mood disorders) and a diuretic (medication to promote the formation and excretion of urine). The MDS recorded no hospice care.
The Dehydration/Fluid Maintenance Care Area Assessment (CAA), dated 12/26/23, recorded R137 was a new admission to the facility and could make her needs known. R137 required the assistance of one to two staff, received a regular diet with thin liquids, had a pressure ulcer (localized injury to the skin and/or underlying tissue usually over a bony prominence, as a result of pressure, or pressure in combination with shear and/or friction) to her coccyx (area at the base of the spine), and wore oxygen at two liters continuously. The CAA further documented R137 received sertraline (an antidepressant) and staff monitored for side effects. The CAA recorded a discharge plan was uncertain and R137 received skilled therapy.
R137's Care Plan dated 12/15/23 documented R137 had the potential for a fluid deficit related to congestive heart failure. The care plan directed staff to administer medications as ordered and monitor for side effects and effectiveness. The plan directed staff to encourage R137 to drink fluids of choice and ensure that all beverages offered complied with her diet and fluid restriction requirements. The care plan further directed staff to monitor, document, and report as needed any signs or symptoms of dehydration. The care plan lacked the fluid restriction amount of 2000 milliliters (ml)/24 hours and lacked information related to hospice care.
The Physician Order, dated 01/02/24, directed a fluid restriction of 2000 ml/ 24 hours; document intake each shift.
The Hospice Provider Skilled Nursing Visit Note, dated 01/17/24, documented R137's diet was no added salt and the fluid restriction of 2000 mls.
On 02/21/24 at 09:05 AM observation revealed R137 sat in her room in her recliner. An oxygen cannula rested on the armrest of the recliner. R137 had four (4.7 ounces) cans of soda and a large cup of ice water. R137 reported receiving the soda from the dietary staff because the staff knew she liked it. R137 reported she was not aware if staff kept track of her fluid intake.
On 02/21/24 at 12:31 PM, Dietary Staff (DS) CC reported the diet and restrictions were printed on the resident's meal tickets. A review of R137's meal ticket revealed the ticket lacked fluid restriction information.
On 02/21/24 at 12:37 PM, Certified Nurse Aide (CNA) M reported R137 had a fluid restriction and said the CNAs recorded fluid intake in the EMR. The EMR task entries lacked fluid intake.
On 02/21/24 at 09:12 AM, Licensed Nurse (LN) G reported R137 had a fluid restriction of 1800 ml and a day shift allowance of 600 to 800 ml. LN G said she was unaware of what the evening or night shifts allotted amounts were. LN G stated the nurses documented the resident's intake each shift in the Treatment Administration Record (TAR). A review of the TAR revealed fluid intake documentation.
On 02/22/24 at 10:26 AM, Administrative Staff A and Consultant GG stated the nursing staff had reported R137 as non-compliant with the fluid restriction, and the dietary department should have been informed of the fluid restriction.
The facility's Fluid Restriction policy, dated 2021, documented that fluid restrictions are the restriction of fluid intake. This may be due to underlying medical conditions that may cause fluid buildup such as congestive heart failure or end-stage renal disease (ESDR), in addition to electrolyte imbalance disorders such as hyponatremia. Fluid restriction amounts can vary according to the resident's condition and the physician's judgment. The breakdown of the amount of fluid over 24 hours is to be distributed between the food and nutrition department and nursing department and will be recorded in the medication record or the format as per facility protocol. The fluid restriction will take into consideration the amount of fluid given at mealtimes, snacks, and medication passes. The food and nutrition department will be notified by facility communication methods of the fluid restrictions. Water will not be provided at the bedside unless calculated into the daily total fluid restriction. The resident has a right to refuse the fluid restriction, and if refused, documentation should support the reason for the refusal, the education of the risks and benefits, and any supporting documentation of the resident's continued refusal, assessment for changes in condition related to the refusal, and the notification of the physician about the resident's refusal.
The facility failed to monitor R137's physician-ordered fluid restriction. This placed R137 at risk of complications related to fluid overload.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility failed to ensure Resident (R) 128 received care and services for dialysis (a procedure where impurities or wastes were removed from the blood) consistent with professional standards of practice which included ongoing assessments of the resident's condition as well as ongoing communication and collaboration with the dialysis facility. This placed R128 at risk of complications and unmet care needs related to dialysis treatments.
Findings included:
- R128's Electronic Medical Record (EMR) included diagnoses of chronic congestive heart failure (CHF-a condition with low heart output and the body becomes congested with fluid), chronic kidney disease, dependence on renal dialysis, generalized edema (swelling resulting from an excessive accumulation of fluid in the body tissues), acute pulmonary edema (accumulation of extravascular fluid in the lung tissues), anemia (inadequate number of healthy red blood cells to carry adequate oxygen to body tissues), generalized anxiety (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear) disorder, schizoaffective (mental disorder characterized by gross distortion of reality, disturbances of language and communication and fragmentation of thought) disorder, bipolar disorder (major mental illness that caused people to have episodes of severe high and low moods), atrial fibrillation (rapid, irregular heart beat), and presence of a cardiac pacemaker (implanted device to regulate the beating of the heart).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R128 had intact cognition and hallucinations (sensing things while awake that appear to be real, but the mind created). R128 required partial/moderate assistance for personal hygiene, toileting, and bathing. R128 required supervision and touch assistance with dressing. R128 had renal insufficiency, renal failure, and end-stage renal disease (ESRD-a terminal disease of the kidneys). The MDS further documented R128 received an antipsychotic (class of medications used to treat major mental conditions that cause a break from reality), an antianxiety (class of medications that calm and relax people), an anticoagulant (inhibiting coagulation of blood) medications and received dialysis.
R128's Care Plan dated 11/27/23 documented R128 needed dialysis three times a week on Monday, Wednesday, and Friday. The plan directed staff to monitor and document as needed any signs or symptoms of infection at the access site such as redness, swelling, warmth, or drainage. On 12/19/23 the venous access site (VAS) to the left chest became displaced and R128 was sent to the hospital for replacement. The plan lacked information related to the specific dialysis facility used for treatment and contact information.
R128's Physician Orders lacked information related to R128's dialysis treatments.
R128's EMR lacked evidence of assessment before and after dialysis treatments and lacked evidence the facility communicated assessment findings and other pertinent information to the dialysis center.
On 02/20/24 at 07:45 AM R128 lay in bed with her eyes closed.
On 02/21/24 at 07:28 AM Licensed Nurse (LN) G reported R128 went to dialysis on Mondays, Wednesdays, and Fridays. LN G stated the facility had not sent communication paperwork to the dialysis center. LN G verified staff did not report assessment findings including vital signs, access site checks, weights, or other pertinent health data to the dialysis center. LN G reported if there was a concern with treatment, the dialysis center called and updated the facility staff.
On 02/21/24 at 02:53 PM, Administrative Staff A stated the facility should send and receive a communication form with information on R128's condition. Administrative Staff A said the facility had not been sending the communication form for R128 and education was being provided to the staff.
The facility's Hemodialysis policy, dated 01/01/2020, documented the facility will provide the necessary care and treatment, consistent with professional standards of practice, physician orders, the comprehensive person-centered care plan, and the resident's goals and preferences, to meet the special medical, nursing, mental, and psychosocial needs of resident's receiving hemodialysis. The facility will coordinate and collaborate with the dialysis facility to ensure that the resident's needs related to dialysis treatment are met, there is ongoing communication and collaboration for the development and implementation of the dialysis care plan by nursing home and dialysis staff. The licensed nurse will communicate with the dialysis facility via telephonic communication or written format, such as a dialysis communication form.
The facility failed to ensure R128 received care and services for dialysis consistent with professional standards of practice which included ongoing assessments of resident condition and ongoing communication and collaboration with the dialysis facility. This placed R128 at risk for complications and unmet care needs related to dialysis treatments.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0742
(Tag F0742)
Could have caused harm · This affected 1 resident
The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility failed to immediately involve the physician and provide s...
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The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility failed to immediately involve the physician and provide supportive emotional and mental health services to attain Resident (R) 37's highest practicable mental and psychosocial well-being after she made statements of self-harm and/or verbalized feelings of sadness and the desire to die. This placed the resident at risk for unmet mental health care needs.
Findings included:
- The Electronic Medical Record (EMR) for F37 documented diagnoses of vascular dementia without behavioral disturbance (a progressive mental disorder characterized by failing memory and confusion caused by a decreased blood flow to the brain), depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), repeated falls, hypertension (high blood pressure), posttraumatic stress disorder (PTSD- mental disorder characterized by an acute emotional response to a traumatic event or situation involving severe environmental stress), and attention deficit hyperactivity disorder (ADHD-a chronic condition including attention difficulty, hyperactivity, and impulsiveness).
The Annual MDS, dated 01/11/24, documented R37 had severely impaired cognition and was dependent on staff for toileting, transfers, dressing, personal hygiene, and mobility. The MDS noted R37 had no behaviors and declined to respond to questions related to her mood.
R37's Care Plan, dated 01/31/24, initiated on 05/05/20, documented R37 was sometimes impulsive and decided to do things without thinking them through. The plan directed staff to offer to make a referral to a psychologist, psychiatrist, or grief and loss therapist. The plan noted R37 had a history of PTSD and chose not to talk about it. R37 did not like people touching her face, as she felt like someone was slugging her; do not talk about her past as it stirred up bad memories. The plan directed staff to make sure they had R37's attention before speaking to her as she was easily distracted; approach her in a gentle friendly manner as she had dementia. The update, dated 02/01/23, directed staff to administer medications as ordered, and monitor for any side effects. R37's Care Plan lacked mention of R37's self-harm statements and lacked direction on the 30-minute checks for R37's safety.
The Physician's Order, dated 01/01/24, directed staff to administer sertraline (an antidepressant used to treat mood disorders) medication, 25 milligrams (mg), by mouth, at bedtime for depression. The medication was discontinued on 02/09/24.
The Physicians Order, dated 02/08/24, directed staff to monitor R37's behaviors every shift due to psychotropic (alters mood or thought) medication.
The Physician's Order, dated 02/09/24, directed staff to administer sertraline, 50 mg, by mouth, at bedtime, for depression.
The Physician's Order, dated 02/12/24, directed staff to administer mirtazapine (antidepressant), 15 mg, by mouth, at bedtime, for depression.
The Nurse's Note, dated 02/03/24 at 11:15 PM, documented R37 stated 'I'm just lying here thinking about the start and finish and how there just isn't any point anymore. The note further documented the nurse asked R37 what she meant by the statements and R37 said, Earlier was just a suicidal idea I didn't do well enough. The nurse asked R37 if she had any intent on hurting herself, and she responded with I'm going to jump out that window. The note documented the nurse lowered R37's bed to the floor in case she tried to self-transfer and updated the staff on the hall to increase rounds to every 30 minutes to increase safety. R37's EMR lacked evidence the physician was notified at that time.
The Physician's Note, dated 02/09/24, documented R37 was seen for suicidal thoughts; R37 had verbalized that she would like to go home and would like to die. R37 told the physician that she planned to jump out a window or go outside on a cement path and trip but due to R37's dependence on a Broda chair (special wheelchair with tilt and recline capability), she would be unable to jump out a window or go walking outside. The physician's note further documented the facility would check with the family regarding a referral to a behavioral health facility or possibly starting hospice (health care that focuses on the end of life).
The Social Service Note, dated 02/13/24 at 02:00 PM, documented Social Services X attempted to contact R37's family regarding her self-harm statements to suggest a possible referral to a behavioral hospital or a referral to hospice. The note further stated that staff left the number for the family to return his phone call.
The Social Service Note, dated 02/15/25 at 11:06 AM, documented the family will visit more with the resident and set up an electronic face chat with the resident.
On 02/20/24 at 07:38 AM, observation revealed R37 sat in the dining room with her eyes closed.
On 02/20/24 at 07:48 AM, Licensed Nurse (LN) K stated she was not aware that R37 had made self-harm statements. LN K said if R37 made a self-harm statement, she would make sure the resident was placed on one-to-one observation. LN K stated the family and physician would be notified and staff would make sure the resident was safe.
On 02/20/24 at 11:43 AM, Administrative Nurse D stated she was made aware of the statements made by R37 the following Monday but was unsure when the physician was notified. Administrative Nurse D stated the physician visited with R37 on 02/09/24. Administrative Nurse D further stated the resident was placed on 30-minute visuals but was unable to produce documentation of the times the staff monitored R37. Administrative Nurse D stated the family felt that the resident made comments regarding self-harm when she was not receiving enough attention and wanted to go home. Administrative Nurse D stated staff should have contacted her right away when the resident made self-harm statements so they could have arranged for the resident to receive mental health assistance.
On 02/20/24 at 01:04 PM, Social Service X stated he did not get involved with the situation with R37 until 02/13/24 as he was not aware of it until then. Social Services X stated that Administrative Nurse D sent him an email about the situation on 02/05/24 but he did not see the emails. Social Services X stated R37 did make self-harm statements and the physician made medication changes. He said R37 and her family decided not to pursue any behavioral health or hospice suggestions in hopes the medication would make the resident feel better. Social Services X stated he had not routinely visited or checked in on R37 as he did not do talk therapy but said he could arrange for someone to talk to her. Social Services X said R37 was on 30-minute checks, and he felt that was sufficient.
On 02/22/24 at 09:35 AM, Certified Nurse Aide (CNA) O stated she was not aware that R37 had made self-harm statements or that she was to be visualized every 30 minutes.
On 02/22/24 at 10:00 AM, Administrative Staff A stated the staff should be aware of R37's statements of self-harm and that R37 should have someone to talk to when she was having suicidal thoughts.
The facility's Behavioral Health Services policy, dated 8/1/19, documented the facility ensured all residents received necessary behavioral health care and services to assist him or her to reach and maintain the highest level of mental and psychosocial functioning. Interventions shall be evidence-based culturally competent, trauma-informed, and per professional standards of practice, behavioral health care and services shall be provided in an environment that promotes emotional and psychosocial well-being.
The facility failed to immediately involve the physician and provide supportive services to attain the highest practicable mental and psychosocial well-being for R37, who made statements of self-harm. This placed the resident at risk for unmet mental health care needs.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0744
(Tag F0744)
Could have caused harm · This affected 1 resident
The facility had a census of 148 residents. The sample included 32 residents with five reviewed for dementia (progressive mental deterioration characterized by confusion and memory failure) care. Base...
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The facility had a census of 148 residents. The sample included 32 residents with five reviewed for dementia (progressive mental deterioration characterized by confusion and memory failure) care. Based on observation, record review, and interview, the facility failed to develop and implement an individualized dementia treatment plan for Resident (R) 68, who had dementia and behaviors and failed to provide the necessary dementia care and services to attain or maintain the highest level of practicable physical, mental, and psychosocial wellbeing for R68. This placed the resident at risk for decreased quality of life.
Findings included:
- The Electronic Medical Record (EMR) documented R68 had diagnoses of dementia without behaviors, depression (abnormal emotional status characterized by exaggerated feelings of sadness, worthlessness, and emptiness), and insomnia (inability to sleep).
The Annual MDS, dated 12/06/23, documented R68 had severely impaired cognition and required set-up assistance for eating, toileting, mobility, and transfers. R68 had inattention and disorganized thinking. The MDS further documented R68 had no behaviors and received antidepressant medication.
R68's Care Plan, dated 01/30/24, initiated on 10/09/23, documented R68 had a potential to be physically aggressive and directed staff to administer medications as ordered and monitor for side effects. The plan directed staff to analyze the times of day, places, circumstances, triggers, and what de-escalated R68's behavior and to assess and anticipate her needs. When R68 became agitated, staff were to intervene before agitation escalated and provide physical and verbal cues to alleviate anxiety. The update dated 04/07/22 documented R68 had impaired cognition and directed staff to keep her routine consistent and try to provide consistent caregivers.
The Physician's Order, dated 09/26/23, directed staff to administer Seroquel (antipsychotic medications used to treat major mental conditions that cause a break from reality) 25 milligrams (mg), one tablet, by mouth, daily, for dementia. The medication was discontinued on 10/03/23.
The Physician's Order, dated 10/03/23, directed staff to administer Seroquel, 25 mg, one tablet, by mouth daily for dementia. The medication was discontinued on 10/16/23.
The Physician's Order, dated 10/17/23, directed staff to administer Zoloft (antidepressant) 50 mg, by mouth, in the morning, for depression.
R68's Medication Administration Record, (MAR) dated December 2023, documented R68 refused or did not receive her Zoloft medications on the following days:
12/12/23
12/13/23
12/14/23
12/20/23
12/24/23
12/25/23
12/28/23
12/30/23
R68's MAR dated January 2024, documented R68 refused or did not receive her Zoloft medications on the following days:
01/02/24
01/04/24
01/05/24
01/06/24
01/10/24
01/14/24
01/16/24
01/17/24
01/18/24
01/24/24
01/26/24
01/30/24
R68's MAR dated February 2024, documented R68 refused or did not receive her Zoloft medications on the following days:
02/01/24
02/02/24
02/03/24
02/04/24
02/05/24
02/09/24
02/13/24
02/14/24
02/16/24
02/19/24
R68's clinical record lacked evidence staff notified R68's physician about the missed doses of Zoloft.
The Physician's Order, dated 11/06/23, directed staff to administer Seroquel, 25 mg, one tablet, by mouth, for two weeks, then discontinue, for dementia with aggressive behaviors. The medication was discontinued on 11/10/23.
The Physician's Order, dated 12/28/23, directed staff to administer Seroquel, 25 mg, one tablet, by mouth, at bedtime, for dementia with psychotic features.
R68's MAR dated November 2023, documented R68 refused or did not receive her Seroquel medications on the following days:
11/10/23
11/13/23
11/18/23
R68's MAR dated January 2024, documented R68 refused or did not receive her Seroquel medications on the following days:
01/14/24
01/15/24
01/30/24
R68's MAR dated February 2024, documented R68 refused or did not receive her Seroquel medications on the following days:
02/02/24
02/03/24
02/10/24
02/12/24
02/15/24
02/16/24
02/17/24
02/19/24
R68's clinical record lacked evidence staff notified R68's physician about the missed doses of Seroquel.
The Nurse's Note, dated 11/09/22 at 11:17 AM, documented R68 attempted to leave the unit that day and was upset she could not get out. The note further documented that staff sat one-on-one with her.
The Nurse's Note, dated 02/21/23 at 04:34 AM, documented R68 attempted to get out of the south hall door; alarms went off and staff were able to get R68 away from the doors. The note documented staff sat one-on-one with her.
The Nurse's Note, dated 03/10/23 at 07:41 PM, documented R68 accused staff of stealing stuff out of her room. She called staff names and continued to try to get out the doors. The note further documented R68 became agitated and aggressive and refused all treatments and medication.
The Nurse's Note, dated 03/23/23 at 01:03 AM, documented R68 was restless and was going in and out of residents' rooms, turning on their lights, and taking the blankets off them. Staff asked R68 not to go into other residents' rooms and escorted her away from the doors. R68 became angry, hit at staff, and called them names.
The Nurse's Note, dated 04/03/23 at 07:20 PM, documented R68 was exit seeking. She yelled and cursed at the staff.
The Nurse's Note, dated 06/06/23 at 10:40 PM, documented R68 walked in and out of other resident's rooms and looked for her belongings. She became agitated when staff asked her not to go into other residents' rooms. The note further documented R68 made derogatory statements to staff.
The Nurse's Note, dated 07/15/23 at 09:37 PM, documented R68 pushed on the doors until they opened. R68 told staff she could do whatever she wanted as she yelled obscenities at staff. The staff walked through the halls of the building with R68 for 15 minutes before taking her back to the unit.
The Nurse's Note, dated 08/15/23 at 02:39 PM, documented R68 went in and out of other residents' rooms, woke them up, and upset the residents. The note further documented that when staff tried to redirect the resident, she became angry and hit the Certified Nurse Aide (CNA) in the face.
The Nurse's Note, dated 09/25/23 at 09/25/23 at 03:58 PM, documented R68 became agitated and aggressive with staff and other residents at the beginning of the shift. Staff offered snacks and R68 yelled obscenities to staff.
The Nurse's Note, dated 09:30 PM at 02:52 PM, documented R68 had taken the coffee carafe (coffee pot) down the hall. When R120 tried to take it from R68, she became combative towards the other resident. Staff intervened and separated the residents.
The Nurse's Note, dated 10/17/23 at 03:47 PM, documented R68 walked up to staff, yelled and cursed at them, and tried to hit them. The note further documented R68 began to yell at another resident, and staff were able to remove the resident from the situation.
The Nurse's Note, dated 12/26/23 at 05:34 PM, documented R68 was exit seeking and pushed on exit doors. Staff were able to redirect her.
The Investigation Report, dated 12/27/23 at 10:25 AM, documented R68 stood outside of R120's room door and as R120 came out of her room, R68 swung her right arm at R120 and hit her in the face. The report further documented staff intervened, stepped in between the residents, and R68 hit the CNA. The note documented staff escorted R68 down the hall to her room and she was placed one-on-one with staff. Staff called the Sheriff's office.
The Nurse's Note, dated 02/01/24 at 07:43 AM, documented R68 became agitated and aggressive throughout the shift and required one-on-one redirection. R68 hit the CNA.
On 02/19/24 at 12:00 PM, observation revealed R68 ambulated into the hallway by the nurse's station and into the dining room then turned around and went back into her room.
On 01/21/24 at 01:20 PM, Administrative Nurse D stated that R120 was moved out of the unit to help with the altercations between the two residents. Administrative Nurse D said the staff redirected R68 as much as possible.
On 02/21/24 at 02:47 PM, CNA N stated R68 had days she was nice, and other days she cursed at staff and attempted to get out of the unit doors. CNA N further stated it had taken several CNAs to redirect R68 but stated he had not seen her hit any other residents.
On 02/21/24 at 03:03 PM, Social Service Y stated R68 had not displayed any aggressive behaviors with her, but she has only had her position for a month. Social Service Y further stated, she often spent time with R68, and R68 was not receiving any psychological services at that time. Social Service Y said the facility planned a care plan meeting with the family to discuss R68 not going out of the facility with her significant other because she often got aggressive when she came back to the facility.
On 02/21/24 at 03:11 PM, Certified Medication Aide (CMA) R stated R68 got very aggressive with residents and staff and tried to go into other residents' rooms. CMA R said the staff tried to redirect R68. CMA R stated R68 got active around 10:00 PM.
On 01/21/24 at 03:30 PM, Licensed Nurse (LN) J stated if R68 took her medications, she was pleasant but said the resident often refused the medications, making her hostile and aggressive. LN J said staff were not able to reason with her when she was like that. LN J further stated she had physically stopped R68 from hitting other residents. LN J said R68 felt like all the resident rooms were her rooms, so she was not easily redirectable.
On 01/22/24 at 10:30 AM, Consultant GG stated the physician had not been notified that the resident was not taking her medication.
The facility's Behavioral Health Services policy, dated 8/1/19, documented the facility ensured all residents received necessary behavioral health care and services to assist him or her to reach and maintain the highest level of mental and psychosocial functioning. The policy further documented, that interventions should be evidence-based culturally competent, trauma-informed, and in accordance with professional standards of practice. Behavioral health care and services shall be provided in an environment that promotes emotional and psychosocial well-being, supports each resident's needs, and includes individualized approaches to care. The behavioral health care plans shall be reviewed and revised as needed such as when interventions are not effective or when the resident experiences a change in condition.
The facility failed to develop and implement an individualized dementia treatment plan for R68, who had dementia and behaviors and failed to provide the necessary dementia care and services to attain or maintain the highest level of practicable physical, mental, and psychosocial well-being for R68. This placed the resident at risk for decreased quality of life.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0745
(Tag F0745)
Could have caused harm · This affected 1 resident
The facility had a census of 148 residents. The sample included 32 residents Based on observation, record review, and interview, the facility failed to provide medically related social services to att...
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The facility had a census of 148 residents. The sample included 32 residents Based on observation, record review, and interview, the facility failed to provide medically related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being of one sampled resident, Resident (R) 37, who made statements of self-harm. This placed the resident at risk for further decline in her emotional and mental well-being.
Findings included:
- The Electronic Medical Record (EMR) for F37 documented diagnoses of vascular dementia without behavioral disturbance (a progressive mental disorder characterized by failing memory and confusion caused by a decreased blood flow to the brain), depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), repeated falls, hypertension (high blood pressure), posttraumatic stress disorder (PTSD- mental disorder characterized by an acute emotional response to a traumatic event or situation involving severe environmental stress), and attention deficit hyperactivity disorder (ADHD-a chronic condition including attention difficulty, hyperactivity, and impulsiveness).
The Annual MDS, dated 01/11/24, documented R37 had severely impaired cognition and was dependent on staff for toileting, transfers, dressing, personal hygiene, and mobility. The MDS noted R37 had no behaviors and declined to respond to questions related to her mood.
R37's Care Plan, dated 01/31/24, initiated on 05/05/20, documented R37 was sometimes impulsive and decided to do things without thinking them through. The plan directed staff to offer to make a referral to a psychologist, psychiatrist, or grief and loss therapist. The plan noted R37 had a history of PTSD and chose not to talk about it. R37 did not like people touching her face, as she felt like someone was slugging her; do not talk about her past as it stirred up bad memories. The plan directed staff to make sure they had R37's attention before speaking to her as she was easily distracted; approach her in a gentle friendly manner as she had dementia. The update, dated 02/01/23, directed staff to administer medications as ordered, and monitor for any side effects. R37's Care Plan lacked mention of R37's self-harm statements and lacked direction on the 30-minute checks for R37's safety.
The Physician's Order, dated 01/01/24, directed staff to administer sertraline (an antidepressant used to treat mood disorders) medication, 25 milligrams (mg), by mouth, at bedtime for depression. The medication was discontinued on 02/09/24.
The Physicians Order, dated 02/08/24, directed staff to monitor R37's behaviors every shift due to psychotropic (alters mood or thought) medication.
The Physician's Order, dated 02/09/24, directed staff to administer sertraline, 50 mg, by mouth, at bedtime, for depression.
The Physician's Order, dated 02/12/24, directed staff to administer mirtazapine (antidepressant), 15 mg, by mouth, at bedtime, for depression.
The Nurse's Note, dated 02/03/24 at 11:15 PM, documented R37 stated 'I'm just lying here thinking about the start and finish and how there just isn't any point anymore. The note further documented the nurse asked R37 what she meant by the statements and R37 said, Earlier was just a suicidal idea I didn't do well enough. The nurse asked R37 if she had any intent on hurting herself, and she responded with I'm going to jump out that window. The note documented the nurse lowered R37's bed to the floor in case she tried to self-transfer and updated the staff on the hall to increase rounds to every 30 minutes to increase safety. R37's EMR lacked evidence the physician was notified at that time.
The Physician's Note, dated 02/09/24, documented R37 was seen for suicidal thoughts; R37 had verbalized that she would like to go home and would like to die. R37 told the physician that she planned to jump out a window or go outside on a cement path and trip but due to R37's dependence on a Broda chair (special wheelchair with tilt and recline capability), she would be unable to jump out a window or go walking outside. The physician's note further documented the facility would check with the family regarding a referral to a behavioral health facility or possibly starting hospice (health care that focuses on the end of life).
The Social Service Note, dated 02/13/24 at 02:00 PM, documented Social Services X attempted to contact R37's family regarding her self-harm statements to suggest a possible referral to a behavioral hospital or a referral to hospice. The note further stated that staff left the number for the family to return his phone call.
The Social Service Note, dated 02/15/25 at 11:06 AM, documented the family will visit more with the resident and set up an electronic face chat with the resident.
On 02/20/24 at 07:38 AM, observation revealed R37 sat in the dining room with her eyes closed.
On 02/20/24 at 07:48 AM, Licensed Nurse (LN) K stated she was not aware that R37 had made self-harm statements. LN K said if R37 made a self-harm statement, she would make sure the resident was placed on one-to-one observation. LN K stated the family and physician would be notified and staff would make sure the resident was safe.
On 02/20/24 at 11:43 AM, Administrative Nurse D stated she was made aware of the statements made by R37 the following Monday but was unsure when the physician was notified. Administrative Nurse D stated the physician visited with R37 on 02/09/24. Administrative Nurse D further stated the resident was placed on 30-minute visuals but was unable to produce documentation of the times the staff monitored R37. Administrative Nurse D stated the family felt that the resident made comments regarding self-harm when she was not receiving enough attention and wanted to go home. Administrative Nurse D stated staff should have contacted her right away when the resident made self-harm statements so they could have arranged for the resident to receive mental health assistance.
On 02/20/24 at 01:04 PM, Social Service X stated he did not get involved with the situation with R37 until 02/13/24 as he was not aware of it until then. Social Services X stated that Administrative Nurse D sent him an email about the situation on 02/05/24 but he did not see the emails. Social Services X stated R37 did make self-harm statements and the physician made medication changes. He said R37 and her family decided not to pursue any behavioral health or hospice suggestions in hopes the medication would make the resident feel better. Social Services X stated he had not routinely visited or checked in on R37 as he did not do talk therapy but said he could arrange for someone to talk to her. Social Services X said R37 was on 30-minute checks, and he felt that was sufficient.
On 02/22/24 at 09:35 AM, Certified Nurse Aide (CNA) O stated she was not aware that R37 had made self-harm statements or that she was to be visualized every 30 minutes.
On 02/22/24 at 10:00 AM, Administrative Staff A stated the staff should be aware of R37's statements of self-harm and that R37 should have someone to talk to when she was having suicidal thoughts.
The facility's Social Worker policy dated 2023, documented all facilities must provide medically related social services to residents. The social worker would interpret and report the social, psychological, and emotional needs of the resident/responsible party to the medical staff, attending physician, and other resident care team members. The social worker would accurately and completely document social services actions and interactions in the resident's medical record and ensure that legal, ethical, and professional standards of social work practice and well- being upheld in written recordings. The social worker would assist residents in attaining or maintaining their highest practicable well-being, this includes identifying the need for medically related social services and ensuring that these services are provided.
The facility failed to identify and provide medically related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being for R37, who made statements of self-harm. This placed the resident at risk for further decline in her emotional and mental well-being.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - R128's Electronic Medical Record (EMR) included diagnoses of chronic congestive heart failure (CHF-a condition with low heart ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - R128's Electronic Medical Record (EMR) included diagnoses of chronic congestive heart failure (CHF-a condition with low heart output and the body becomes congested with fluid), chronic kidney disease, dependence on renal dialysis, generalized edema (swelling resulting from an excessive accumulation of fluid in the body tissues), acute pulmonary edema (accumulation of extravascular fluid in the lung tissues), anemia (inadequate number of healthy red blood cells to carry adequate oxygen to body tissues), generalized anxiety (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear) disorder, schizoaffective (mental disorder characterized by gross distortion of reality, disturbances of language and communication and fragmentation of thought) disorder, bipolar disorder (major mental illness that caused people to have episodes of severe high and low moods), atrial fibrillation (rapid, irregular heart beat), and presence of a cardiac pacemaker (implanted device to regulate the beating of the heart).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R128 had intact cognition and hallucinations (sensing things while awake that appear to be real, but the mind created). R128 required partial/moderate assistance for personal hygiene, toileting, and bathing. R128 required supervision and touch assistance with dressing. R128 had renal insufficiency, renal failure, and end-stage renal disease (ESRD-a terminal disease of the kidneys). The MDS further documented R128 received an antipsychotic (class of medications used to treat major mental conditions that cause a break from reality), an antianxiety (class of medications that calm and relax people), an anticoagulant (inhibiting coagulation of blood) medications and received dialysis.
The Psychotropic Drug Use Care Area Assessment (CAA), dated 11/30/23, documented R128 was a new admission to the facility with multiple diagnoses which included schizoaffective disorder, anxiety disorder, and bipolar disorder. R128 had long and short-term memory issues and impaired decision making but she was generally able to make her needs known.
R128's Care Plan, dated 01/22/24, documented R128 had impaired cognitive function/dementia or impaired thought processes related to impaired decision making, schizoaffective disorder, and bipolar disorder. The care plan directed the staff to administer medications as ordered and monitor for side effects and effectiveness.
The Physician Order, dated 01/12/24, directed staff to administer clonazepam 0.25 milligrams by mouth every 24 hours as needed for anxiety. The order lacked a stop date.
The EMR recorded administration of clonazepam on 01/27/24 and 01/28/24. The EMR also recorded use of clonazepam on 02/14/24, 02/15/24, and 02/17/24.
The Pharmacy Drug Regimen Review, dated 02/06/24, lacked evidence the Consultant Pharmacist identified and notified the facility and physician that the clonazepam required a stop date.
The Progress Note on 02/01/24 at 01:36 PM, documented R128 hallucinated at times and called 911. R128's family and physician were aware.
On 02/20/24 at 07:45 AM R128 lay in bed with her eyes closed.
On 02/22/24 at 11:53 AM, Administrative Staff A and Consultant Staff GG verified R128's clonazepam order lacked a stop date.
The facility's Medication Regimen Review policy, dated 05/30/23, documented the drug regimen of each resident is reviewed at least once a month by a licensed pharmacist and includes a review of the resident's medical chart. The Medication Regimen Review (MRR), or Drug Regimen review, is a thorough evaluation of the medication regimen of a resident with the goal of promoting positive outcomes and minimizing adverse consequences and potential risks associated with medication.
The Consultant Pharmacist failed to identify and report the lack of a stop date for R128's PRN clonazepam. This placed the resident at risk for inappropriate use of as-needed antianxiety medication.
The facility had a census of 148 residents. The sample included 32 residents, with seven reviewed for unnecessary medications. Based on observation, interview, and record review, the facility failed to ensure the Consultant Pharmacist identified and reported the lack of an appropriate indication, or the required physician documentation, for Resident (R)123's use of an antipsychotic (a medication used to treat any major mental disorder characterized by a gross impairment in reality) and failed to identify and report the lack of a 14-day stop date or specific duration for R123 and R128's as needed (PRN) antianxiety medication. This placed the residents at risk for unnecessary psychotropic (alerts mood or thoughts) medication side effects.
Findings include:
- R123's Electronic Medical Record (EMR) recorded diagnoses of dementia (progressive mental deterioration characterized by confusion and memory failure) without behavioral disturbance, anxiety, or mood disturbance.
R123's Significant Change Minimum Data Set (MDS), dated [DATE], recorded R123 had moderately impaired cognition. The MDS recorded R123 was dependent on staff with most activities of daily living (ADL.) The MDS recorded R123 received an antipsychotic and antidepressant (medication used to treat mood disorders) medication during the observation period. The MDS lacked documentation the resident received the PRN antianxiety medication.
The Psychotropic Drug Use Care Area Assessment (CAA), dated 01/18/24, recorded R123 had dementia with memory problems, was confused and had a history of depression and received medications for the diagnosis that are monitored monthly by the pharmacist.
R123's Care Plan, dated 01/28/24 recorded R123 received Black Box Warning (BBW-highest safety-related warning) medications and had nursing considerations that needed to be monitored.
The Physician's Order, dated 01/03/24, directed the staff to administer lorazepam (antianxiety) oral concentrate 2 milligrams (mg)/milliliter (ml); give 0.25 ml by mouth every hour as needed for mild anxiety, 0.5 ml every hour as needed for moderate anxiety, 0.75 ml every hour as needed for moderate to severe anxiety, and 1ml every hour as needed for severe anxiety. The order lacked a stop date.
The Physician's Order, dated 01/03/24, directed the staff to administer Seroquel (antipsychotic) 50 milligrams (mg), one tablet at bedtime for a diagnosis of dementia.
R123s EMR lacked a documented physician rationale which included unsuccessful attempts for nonpharmacological symptom management and risk versus benefits for the continued Seroquel use and lacked an end date for the lorazepam.
Review of R123 ' s Consultant Pharmacist monthly reviews for 06/19/23, 07/10/23, 08/09/23, 09/13/23, 10/09/23, 11/15/23, 12/13/23 1/12/24, and 02/13/24 revealed the reviews lacked a recommendation for an appropriate indication for the continued use of Seroquel. The Consultant Pharmacist's monthly review for 01/12/24 recommended the lorazepam needed a 14-day stop date and the physician responded on 01/22/24 to continue the lorazepam without a stop date.
On 02/18/24 at 10:10 AM, observation revealed R123 sat in a wheelchair in the living room dressed in street clothes and watched TV with other residents.
On 02/22/24 at 10:10 AM, Nurse Consultant GG verified the resident received Seroquel, an antipsychotic medication with a diagnosis of dementia which was an inappropriate indication for the medication. Nurse Consultant GG verified the resident received lorazepam PRN that lacked a stop date. Nurse Consultant GG verified the pharmacist sent monthly reviews to the facility for concerns.
The facility's Medication Regimen Review dated 05/30/2023, recorded the drug regimen of each resident is reviewed at least once a month by a licensed pharmacist and includes a review of the resident's medical chart. The pharmacist shall document either that no irregularity was identified or the nature of any identified irregularities. The pharmacist should communicate any recommendations and identified irregularities via written communication within 10 working days of the review. The facility shall act upon all recommendations according to procedures for addressing medication regimen review irregularities.
The facility's Use of Psychotropic Drug Use policy, dated 01/01/20, recorded residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinic record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication. The resident's symptoms and therapeutic goals shall be clearly and specifically identified and documented. Ant psychotropic drug is any drug that affects brain activity associated with mental processing and behavior. The indications for the use of any psychotropic drug shall be documented in the medical record pre-admission screening and other pre-admission data shall be utilized for determining indications for the use of medications ordered upon admission to the facility. For psychotropic drugs that are initiated after admission to the facility, documentation shall include the specific condition as diagnosed by the physician.
The facility failed to ensure the Consultant Pharmacist reported the inappropriate indication for the continued use of antipsychotic medication Seroquel and failed to ensure a 14-day stop date for the use of PRN lorazepam for R123. This placed the resident at risk for unnecessary psychotropic medication with side effects.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with seven reviewed for unnecessary medications. Ba...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents with seven reviewed for unnecessary medications. Based on observation, record review, and interview, the facility failed to monitor and provide interventions for bowel management for Resident (R) 45 and R100. This placed the residents at risk for fecal impaction (accumulation of hardened feces in the rectum that the individual was unable to move) and physical decline.
Findings included:
- The Electronic Medical Record (EMR) for R45 documented diagnoses of dementia (a progressive mental disorder characterized by failing memory, and confusion) with behavioral disturbances, depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), diabetes mellitus (DM-when the body cannot use glucose, not enough sepsis made or the body cannot respond to the insulin), psychosis (any major mental disorder characterized by a gross impairment in reality perception), anxiety (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear), and constipation (difficulty in emptying the bowels).
The Annual Minimum Data Set (MDS), dated [DATE], documented R45 had severely impaired cognition. R45 was dependent on staff for eating, toileting, bathing, dressing, personal hygiene, mobility, and transfers. The MDS further documented R45 was always incontinent of bowel.
R45's Care Plan, dated 10/16/23, initiated on 09/30/21, documented R45 took medications that had the potential for side effects and staff were to monitor for constipation. The update, dated 11/22/23, directed staff to provide peri care after each incontinent episode.
R45's Bowel and Bladder Assessment, dated 10/31/23, documented R45 was incontinent of bowel and bladder. R45 was a poor candidate for a toileting schedule and had a history of constipation.
The Physician's Order, dated 08/30/21, directed staff to administer Bisacodyl suppository (a laxative), rectally, 10 milligrams (mg), every 24 hours, as needed, for constipation.
The Physician's Order, dated 09/19/21, directed staff to administer glycolax powder (a laxative), 17 grams (gm) by mouth, every 24 hours, as needed, for constipation.
The Physician's Order, dated 05/04/22, directed staff to administer glycollax powder, 17 gm by mouth, in the morning, for constipation.
The Physician's Order, dated 05/1622, directed staff to administer Milk of Magnesia (a laxative), 400 mg/5 milliliters (ml), 30 ml, by mouth, as needed, for no bowel movement after three days.
The Physician's Order, dated 07/17/22, directed staff to administer Senna Plus (a combination of a laxative and stool softener), 8.6 mg, two tablets, by mouth, twice per day, for constipation.
The Bowel Monitoring Record, dated January and February 2024, revealed R45 did not have a bowel movement for the following days:
01/24/24-01/28/24 (5 consecutive days)
01/31/24- 02/04/24 (5 consecutive days)
R45's Treatment Administrative Record (TAR), dated January and February 2024 lacked documentation staff provided the physician-ordered intervention during the above days.
On 02/22/24 at 10:46 AM, observation revealed R45 sat in her Broda chair (wheelchair with the ability to tilt and recline) in the living room, with her eyes closed.
On 02/22/24 at 10:30 AM, Consultant GG verified interventions were not implemented for R45 after she had not had a bowel movement for over three days.
On 02/22/24 at 10:53 AM, Licensed Nurse (LN) L stated the nurse would get a report, and if a resident had not had a bowel movement in three days, staff checked to see if the resident had truly not had a bowel movement. LN L said staff assessed the resident's bowel sounds, and the bowel protocol would be initiated.
The facility's Bladder and Bowel Management policy, dated 02/01/20, documented, that the facility's bowel management involved promoting regular, voluntary, controlled bowel evacuations of normal consistency. Normal bowel function involves the passage of soft, formed stools in adequate volumes without straining, the protocol standing orders for constipation involves protocol 1- milk of magnesia, 30 ml, by mouth, daily, as needed for no stool for 3 days. Protocol 2-bisacodyl suppository, rectally as needed if no stool for 3 days and milk of magnesia is ineffective, then move to protocol 3. Protocol 3-fleets enema, rectally as needed, if milk of magnesia or suppository was not effective, and notify the physician if constipation persists.
The facility failed to monitor and provide interventions for bowel management for R45, who had a history of constipation. This placed the resident at risk for fecal impaction and physical decline.
- The Electronic Medical Record (EMR) for R100 documented diagnoses of dementia (a progressive mental disorder characterized by failing memory, and confusion) with behavioral disturbances, depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), anxiety (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear), and constipation (difficulty in emptying the bowels).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R100 had moderately impaired decision-making skills. R100 was dependent on staff for eating, toileting, bathing, dressing, personal hygiene, mobility, and transfers. The MDS further documented R100 was always incontinent of bowel.
R100's Care Plan, dated 12/07/23, initiated on 10/06/21, documented that R100 took medications that had the potential for side effects and staff were to monitor for constipation. The update, dated 03/04/22, directed staff to provide peri care after each incontinent episode.
R100's Bowel and Bladder Assessment, dated 10/17/23, documented R100 was always incontinent of bowel and bladder. R100 was a candidate for a toileting schedule.
The Physician's Order, dated 01/17/22, directed staff to administer polyethylene glycol powder (a laxative), 17 grams (gm) by mouth, mix with fluids and separate from other drug therapies for two hours, every other day, for constipation.
The Physician's Order, dated 07/18/22, directed staff to administer Senna Plus (a combination laxative and stool softener), 8.6 milligrams (mg)-50 mg, by mouth, every 24 hours as needed, for constipation.
The Bowel Monitoring Record, dated January 2024, revealed R100 did not have a bowel movement for the following days:
01/26/24-01/29/24 (4 consecutive days)
R100's Treatment Administrative Record (TAR), dated January 2024 lacked documentation staff provided the physician-ordered intervention during the above days.
On 02/20/24 at 09:48 AM, observation revealed R100 in her Broda chair ( wheelchair with the ability to tilt and recline) in her room and waited to go to breakfast.
On 10/22/24 at 10:30 AM, Consultant GG verified interventions were not implemented for R100 after she had not had a bowel movement for over three days.
On 02/22/24 at 10:53 AM, Licensed Nurse (LN) L stated the nurse would get a report, and if a resident had not had a bowel movement in three days, staff checked to see if the resident had truly not had a bowel movement. LN L said staff assessed the resident's bowel sounds and the bowel protocol would be initiated.
The facility's Bladder and Bowel Management policy, dated 02/01/20, documented, the facility's bowel management involved promoting regular, voluntary, controlled bowel evacuations of normal consistency. Normal bowel function involves the passage of soft, formed stools in adequate volumes without straining, the protocol standing orders for constipation involves protocol 1- milk of magnesia, 30 ml, by mouth, daily, as needed for no stool for 3 days. Protocol 2-bisacodyl suppository, rectally as needed if no stool for 3 days and milk of magnesia is ineffective, then move to protocol 3. Protocol 3-fleets enema, rectally as needed, if milk of magnesia or suppository was not effective, and notify the physician if constipation persists.
The facility failed to monitor and provide interventions for bowel management for R100. This placed the resident at risk for fecal impaction and physical decline.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - R128's Electronic Medical Record (EMR) included diagnoses of chronic congestive heart failure (CHF-a condition with low heart ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** - R128's Electronic Medical Record (EMR) included diagnoses of chronic congestive heart failure (CHF-a condition with low heart output and the body becomes congested with fluid), chronic kidney disease, dependence on renal dialysis, generalized edema (swelling resulting from an excessive accumulation of fluid in the body tissues), acute pulmonary edema (accumulation of extravascular fluid in the lung tissues), anemia (inadequate number of healthy red blood cells to carry adequate oxygen to body tissues), generalized anxiety (mental or emotional reaction characterized by apprehension, uncertainty and irrational fear) disorder, schizoaffective (mental disorder characterized by gross distortion of reality, disturbances of language and communication and fragmentation of thought) disorder, bipolar disorder (major mental illness that caused people to have episodes of severe high and low moods), atrial fibrillation (rapid, irregular heart beat), and presence of a cardiac pacemaker (implanted device to regulate the beating of the heart).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R128 had intact cognition and hallucinations (sensing things while awake that appear to be real, but the mind created). R128 required partial/moderate assistance for personal hygiene, toileting, and bathing. R128 required supervision and touch assistance with dressing. R128 had renal insufficiency, renal failure, and end-stage renal disease (ESRD-a terminal disease of the kidneys). The MDS further documented R128 received an antipsychotic (class of medications used to treat major mental conditions that cause a break from reality), an antianxiety (class of medications that calm and relax people), an anticoagulant (inhibiting coagulation of blood) medications and received dialysis.
The Psychotropic Drug Use Care Area Assessment (CAA), dated 11/30/23, documented R128 was a new admission to the facility with multiple diagnoses which included schizoaffective disorder, anxiety disorder, and bipolar disorder. R128 had long and short-term memory issues and impaired decision making but she was generally able to make her needs known.
R128's Care Plan, dated 01/22/24, documented R128 had impaired cognitive function/dementia or impaired thought processes related to impaired decision making, schizoaffective disorder, and bipolar disorder. The care plan directed the staff to administer medications as ordered and monitor for side effects and effectiveness.
The Physician Order, dated 01/12/24, directed staff to administer clonazepam 0.25 milligrams by mouth every 24 hours as needed for anxiety. The order lacked a stop date.
The EMR recorded administration of clonazepam on 01/27/24 and 01/28/24. The EMR also recorded use of clonazepam on 02/14/24, 02/15/24, and 02/17/24.
The Pharmacy Drug Regimen Review, dated 02/06/24, lacked evidence the Consultant Pharmacist identified and notified the facility and physician that the clonazepam required a stop date.
The Progress Note on 02/01/24 at 01:36 PM, documented R128 hallucinated at times and called 911. R128's family and physician were aware.
On 02/20/24 at 07:45 AM R128 lay in bed with her eyes closed.
On 02/22/24 at 11:53 AM, Administrative Staff A and Consultant Staff GG verified R128's clonazepam order lacked a stop date.
The facility's Use of Psychotropic Drugs policy, dated 01/01/20, documented that residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinical record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication(s). PRN orders for psychotropic drugs shall be used only when the medication is necessary to treat a specified condition that is documented in the clinical record, and for a limited duration (i.e. 14 days). If the attending physician or prescribing practitioner believes that it is appropriate for the PRN order to be extended beyond 14 days, he or she shall document their rationale in the resident's medical record and indicate he duration for the PRN order.
The facility failed to obtain a stop date for the use of as-needed clonazepam for R128 placing the resident at risk for receiving unnecessary psychotropic medication.
- The Electronic Medical Record (EMR) for R100 documented diagnoses of dementia (a progressive mental disorder characterized by failing memory, and confusion) with behavioral disturbances, depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), anxiety (mental or emotional reaction characterized by apprehension, uncertainty, and irrational fear), and constipation (difficulty in emptying the bowels).
The Quarterly Minimum Data Set (MDS), dated [DATE], documented R100 had moderately impaired decision-making skills. R100 was dependent on staff for eating, toileting, bathing, dressing, personal hygiene, mobility, and transfers. The MDS further documented R100 received antianxiety medication'
R100's Care Plan, dated 12/07/23 documented R100 received Black Box Warning (BBW-highest safety-related warning) medications and had nursing considerations that staff needed to monitor.
The Physician's Order, dated 01/07/24, directed staff to administer lorazepam (antianxiety) oral concentrate 2 milligrams (mg)/milliliter (ml); give 0.25 ml by mouth every four hours as needed for agitation and anxiety. The order lacked a stop date.
The Medication Regimen Review, dated 01/21/24, documented that R100 received hospice services and had as-needed lorazepam and did not have a stop date. The physician responded on 01/21/24 to continue the as-needed lorazepam and did not include a stop date.
On 02/20/24 at 09:48 AM, observation revealed R100 in her Broda chair (special wheelchair with the ability to tilt and recline) in her room, waiting to go to breakfast.
On 02/22/24 at 10:10 AM, Nurse Consultant GG verified the resident received lorazepam PRN that lacked a stop date. Nurse Consultant GG verified the pharmacist sent monthly reviews to the facility for concerns.
The facility's Use of Psychotropic Drug Use policy, dated 01/01/20, recorded residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinic record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication. The resident's symptoms and therapeutic goals shall be clearly and specifically identified and documented. Ant psychotropic drug is any drug that affects brain activity associated with mental processing and behavior. The indications for the use of any psychotropic drug shall be documented in the medical record pre-admission screening and other pre-admission data shall be utilized for determining indications for use of medications ordered upon admission to the facility. For psychotropic drugs that are initiated after admission to the facility, documentation shall include the specific condition as diagnosed by the physician.
The facility failed to ensure R100's as-needed lorazepam had a 14-day stop date or specified duration with physician rationale for the extended use placing R100 at risk for adverse side effects.
The facility had a census of 148 residents. The sample included 32 residents, with seven reviewed for unnecessary medications. Based on observations, interviews, and record review, the facility failed to ensure an appropriate indication, or a documented physician rationale which included the unsuccessful attempts for nonpharmacological symptom management and risk versus benefits for the continued use of Resident (R)123's antipsychotic (a medication used to treat any major mental disorder characterized by a gross impairment testing) and failed to ensure a 14-day stop date or specified duration with rationale for R123, R100 and R128's ongoing as needed (PRN) antianxiety (class of medications that calm and relax people) medication. This placed the residents at risk for unintended effects related to psychotropic (alters mood or thought) drug medications.
Findings include:
- R123's Electronic Medical Record (EMR) recorded diagnoses of dementia (progressive mental deterioration characterized by confusion and memory failure) without behavioral disturbance, anxiety, and mood disturbance.
R123's Significant Change Minimum Data Set (MDS), dated [DATE], recorded R123 had moderately impaired cognition. The MDS recorded R123 was dependent on staff with most activities of daily living (ADL.) The MDS recorded R123 received an antipsychotic and antidepressant (medication used to treat mood disorders) medication during the observation period. The MDS lacked documentation the resident received the PRN antianxiety medication.
The Psychotropic Drug Use Care Area Assessment (CAA), dated 01/18/24, recorded R123 had dementia with memory problems, was confused and had a history of depression and received medications for the diagnosis that are monitored monthly by the pharmacist.
R123's Care Plan, dated 01/28/24 recorded R123 received Black Box Warning (BBW-highest safety-related warning) medications and had nursing considerations that needed to be monitored.
The Physician's Order, dated 01/03/24, directed the staff to administer lorazepam (antianxiety) oral concentrate 2 milligrams (mg)/milliliter (ml); give 0.25 ml by mouth every hour as needed for mild anxiety, 0.5 ml every hour as needed for moderate anxiety, 0.75 ml every hour as needed for moderate to severe anxiety, and 1ml every hour as needed for severe anxiety. The order lacked a stop date.
The Physician's Order, dated 01/03/24, directed the staff to administer Seroquel (antipsychotic) 50 milligrams (mg), one tablet at bedtime for a diagnosis of dementia.
R123s EMR lacked a documented physician rationale which included unsuccessful attempts for nonpharmacological symptom management and risk versus benefits for the continued Seroquel use and lacked an end date for the lorazepam.
Review of R123 ' s Consultant Pharmacist monthly reviews for 06/19/23, 07/10/23, 08/09/23, 09/13/23, 10/09/23, 11/15/23, 12/13/23 1/12/24, and 02/13/24 revealed the reviews lacked a recommendation for an appropriate indication for the continued use of Seroquel. The Consultant Pharmacist's monthly review for 01/12/24 recommended the lorazepam needed a 14-day stop date and the physician responded on 01/22/24 to continue the lorazepam without a stop date.
On 02/18/24 at 10:10 AM, observation revealed R123 sat in a wheelchair in the living room dressed in street clothes and watched TV with other residents.
On 02/22/24 at 10:10 AM, Nurse Consultant GG verified the resident received Seroquel, an antipsychotic medication with a diagnosis of dementia which was an inappropriate indication for the medication. Nurse Consultant GG verified the resident received lorazepam PRN that lacked a stop date. Nurse Consultant GG verified the pharmacist sent monthly reviews to the facility for concerns.
The facility's Use of Psychotropic Drug Use policy, dated 01/01/20, recorded residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinic record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication. The resident's symptoms and therapeutic goals shall be clearly and specifically identified and documented. Ant psychotropic drug is any drug that affects brain activity associated with mental processing and behavior. The indications for the use of any psychotropic drug shall be documented in the medical record pre-admission screening and other pre-admission data shall be utilized for determining indications for use of medications ordered upon admission to the facility. For psychotropic drugs that are initiated after admission to the facility, documentation shall include the specific condition as diagnosed by the physician.
The facility failed to ensure R123 did not receive antipsychotic medication without an appropriate indication or required documentation for its use and failed to ensure R123 ' s PRN lorazepam had a 14-day stop date or specified duration placing R123 at risk for adverse side effects.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, interview, and record review...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, interview, and record review, the facility failed to date Resident(R)36's insulin (a hormone that allows cells throughout the body to uptake glucose) flex pen when opened and failed to discard R36 ' s insulin flex pen when outdated. The facility further failed to monitor the medication refrigerator temperature for 18 days. This deficient practice placed the affected residents at risk for ineffective medications.
Findings included:
- On [DATE] at 09:30 AM, observation of the facility's [NAME] neighborhood medication cart revealed the following:
R36's Levemir (long-acting insulin) flex pen lacked an open date and discard date.
R36 ' s Novolog (fast-acting insulin) date opened [DATE] (expired on [DATE], 28 days).
On [DATE] at 09:45 AM, Licensed Nurse (LN) H verified the nurses were to date the flex pens when opened and discard the expired insulin.
On [DATE] at 10:00 AM, Nurse Consultant GG verified the nurses should label and date the flex pens with the resident's name and discard expired pens.
Medlineplus.gov directs open, unrefrigerated Novolog pens can be used within 28 days; after that time, they must be discarded.
The facility ' s Medication Storage policy, dated [DATE], documenting it is the policy of the facility to ensure all medications housed on the premises are stored in the medication carts or medication rooms according to the manufacturer's recommendations and sufficient to ensure proper sanitation, temperature, light, ventilation, moisture control, segregation, and security. The medication rooms are routinely inspected by the facility designee for discontinued, outdated, defective, or deteriorated medications with worn, illegible, or missing labels. These medications are destroyed per the Destruction of Unused Drugs Policy.
The facility failed to label, and date R36 ' s flex pen, with the date opened and expiration date, and failed to discard the expired insulin pen, placing the residents at risk for ineffective medication.
- On [DATE] at 09:59 AM, observation in the 600-hall medication room revealed the February refrigerator temperature daily log had the temperature recorded on [DATE], the rest of the days lacked documentation.
On [DATE] at 10:09 AM, a Licensed Nurse (LN) NN verified the lack of refrigerator temperature monitoring.
On [DATE] at 04:28 PM, Administrative Nurse D stated she expected nurses to check and document the refrigerator temperatures in the medication room daily.
The facility's Medication Storage policy, dated [DATE], stated the facility would store medications according to the manufacturer's recommendations to ensure proper temperature, light, moisture control, and security. Medications requiring refrigeration would be stored in the medication room refrigerators and temperatures maintained within the 36-46 degrees F (Fahrenheit) range. Charts would be kept on each refrigerator and temperature levels recorded daily.
The facility staff failed to monitor and record the 600-hall medication room refrigerator temperatures daily. This placed the residents who received medications from the refrigerators at risk of receiving less potent or unintended effects from the medications.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, interview, and record review...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, interview, and record review the facility failed to ensure Covid-19 (highly contagious respiratory virus) isolation protocols were followed. This deficient practice placed the residents at increased risk for COVID-19 infection.
Findings included:
- Resident (R)204's Electronic Medical Record (EMR) documented a diagnosis of Covid-19.
The admission Minimum Data Set (MDS), export-ready, documented a Brief Interview for Mental Status (BIMS) score of 12, indicating moderate cognitive impairment. The MDS documented that R204 was dependent on staff for activities of daily living (ADL) of dressing and toileting and was in isolation.
R204's Covid-19 Care Plan, dated 02/16/24, stated if positive place the resident in isolation. The 02/19/24 care plan update directed strict droplet isolation related to the diagnosis of COVID-19. Staff were to wear personal protective equipment (PPE) which included gloves, gown, and mask when providing care. Shoe covers and face shields/goggles may be needed depending on the care being provided. The plan directed staff to place soiled linens in biodegradable bags and close the bags tightly before taking them to the laundry.
The Progress Note, dated 02/18/24 at 11:53 PM, stated R204 received Tylenol per standing physician's order for diaphoresis (sweating), chills, and fever. R204 had a cough present as well.
The Progress Note, dated 02/19/24 at 01:48 AM, stated R204 had a temperature and cough earlier that evening and a liquid stool that shift. Staff obtained a Covid 19 rapid test with the resident's consent and the test resulted positive. Staff placed R204 on Covid-19 isolation.
The Physician Order, dated 02/19/24, directed staff to administer Paxlovid (an oral antiviral pill) for five days and to provide droplet isolation for 10 days, dated 02/19/24.
On 02/19/24 at 09:47 AM, observation revealed therapy staff in R204's room. The therapy staff assisted R204 but did not wear a face mask. R204 did not wear a mask and coughed a few times. The room door had a Droplet Isolation sign, and the isolation cart was by the room door.
On 02/19/24 at 12:43 PM, observation revealed Certified Nurse Aide (CNA) MM came out of the isolation room wearing an isolation gown and face mask. CNA MM removed the mask and gown, wadded them up together, and carried them across the dining and commons area to the soiled utility. CNA MM then walked back across the commons area to wash her hands.
On 02/20/24 at 10:19 AM, observation revealed CNA MM donned PPE and went into R204's isolation room. At 10:27 AM, CNA MM came out with the contaminated PPE on, stood in the hall to remove it, wadded it up, and carried it across the commons area to the soiled utility.
On 02/22/24 at 10:42 AM, observation revealed CNA MM donned PPE, including goggles, went into the isolation room for a minute then came back out and removed PPE in the hall before [NAME] it up against her uniform and carrying it across the commons area to the soiled utility room. She returned with trash bags for a cart outside the resident's room. She stated she took the contaminated PPE to the soiled utility because there were no trash bags in the room. She stated the reason she came back across the units to wash her hands Monday was due to the fact there was no soap in the soiled utility room.
On 02/20/24 at 01:12 PM, Licensed Nurse (LN) UU stated staff should wear a face shield or goggles when going into the Covid-19 room.
On 02/21/24 at 11:28 AM, Administrative Nurse E stated staff should dispose of contaminated PPE at the isolation room doorway. Administrative Nurse E said staff should not carry it across the commons area to dispose of it.
The facility's Personal Protective Equipment policy, dated 06/14/23, stated all staff who have contact with residents or their environments must wear personal protective equipment (PPE) as appropriate during resident care activities in which exposure to potentially infectious material is likely. The policy directed staff to remove contaminated gowns by pulling them down in a peeling motion, so the gown turns inside out, holding the gown away from the body and rolling it into a bundle. Dispose of the gown into an appropriate waste receptacle.
The facility failed to ensure COVID-19 isolation protocols were followed, placing residents of the facility at risk for COVID-19 infection.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected multiple residents
The facility identified a census of 148 residents. The sample included 32 residents with five residents reviewed for immunizations to include pneumococcal (a disease that refers to a range of illnesse...
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The facility identified a census of 148 residents. The sample included 32 residents with five residents reviewed for immunizations to include pneumococcal (a disease that refers to a range of illnesses that affect various parts of the body and are caused by infection) vaccinations. Based on record review and interviews, the facility failed to follow the latest guidance from the Centers for Disease Control and Prevention (CDC) when they failed to offer, obtain an informed declination or a physician-documented contraindication for the pneumococcal PCV 20 vaccination. This deficient practice placed the residents at risk of acquiring, spreading, and experiencing complications from pneumococcal disease.
Findings included:
- Review of Resident (R)4, R10, R48, R53, and R106's clinical medical records lacked evidence the facility or the resident representative received or signed consent or informed declination for the PCV20.
On 02/22/24 at 10:00 AM, Nurse Consultant GG verified the facility had not offered the PCV20 vaccine.
The facility ' s Pneumococcal Vaccine: (Series) policy, dated 10/16/23, documented it is the policy to offer residents immunization against pneumococcal disease per current CDC guidelines and recommendations. Each resident would be offered a pneumococcal immunization unless it is medically contraindicated, or the resident has already been immunized. Following assessment for any medical contraindications, the immunization may be administered per physician-approved standing orders. Before offering the pneumococcal immunization, each resident or the resident's representative would receive education regarding the benefits and potential side effects of the immunization with the education documented in the clinical record. The individual receiving the immunization, or the resident representative, would have provided a copy of the CDC's current vaccine information statement relative to that vaccine. If necessary, the vaccine information statement would be supplemented with visual presentations or oral explanations to assist vaccine recipients in understanding. A consent form should be signed before the administration of the vaccine and filed in the individual ' s medical record. The type of pneumococcal vaccine (PCV 15, PCV20, or PPSV23) offered will depend upon the recipient's age and susceptibility to pneumonia, per current CDC guidelines and recommendations.
The facility failed to offer and/or obtain informed declinations for the PCV20 pneumococcal vaccinations. This deficient practice placed the residents at risk of acquiring, spreading, and experiencing complications from pneumococcal disease.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0730
(Tag F0730)
Could have caused harm · This affected most or all residents
The facility had a census of 148 residents. The sample included 32 residents. Based on record review and interview, the facility failed to ensure six of the six nurse aides reviewed for regular in-ser...
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The facility had a census of 148 residents. The sample included 32 residents. Based on record review and interview, the facility failed to ensure six of the six nurse aides reviewed for regular in-service education had completed the in-service as required. This placed the residents at risk for inadequate care.
Findings included:
- Review of Certified Nurse Aide (CNA) PP, CNA QQ, CNA RR, CNA SS, CNA TT, and Certified Medication Aide (CMA) R's in-service records revealed no completion dates on the documentation of their in-services.
On 02/22/24 at 12:00 PM, Administration Staff A verified the facility was unable to verify the dates the in-services were completed.
The facility's Required Training, Certification and Continuing Education of Nurse Aides policy, dated 09/11/23, stated the facility would provide at least 12 hours of in-service training annually, documentation would be maintained in the employee's personnel file.
The facility failed to ensure CNAs completed the 12 hours of required in-services annually, placing the residents at risk for inadequate care.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility failed to store, prepare, and serve food in a sanitary ma...
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The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility failed to store, prepare, and serve food in a sanitary manner for the residents who resided in the facility and received meals from the facility's main kitchen. This placed the residents at risk for foodborne illness.
Findings included:
- On 02/20/24 at 10:50 AM, observation revealed dietary staff preparing the midday meal. The blades of a box fan in the dishwashing area had light brown debris. The food transportation carts were visibly soiled with liquid staining along with debris attached to the outer walls. The shelving throughout the kitchen that stored pans and bowls had a greasy, sticky film. The cabinets and drawer fronts had peeling paint; they were sticky and had dark debris adhered to them. The cement block partial wall behind the stoves, fryer, and steam oven had paint loss and food/grease spatters along with a dusty, gritty top. The stove top and oven front had dark staining on the doors alone; the backsplash was also not clean. The bulk stainless steel containers that held sugar and flour had liquid staining and debris on the outer walls and tops. The ceiling tiles throughout the kitchen had brown staining and were coming loose at the support edges. Seven of the air intake screens had a thick dark substance adhered to them.
On 02/20/24 at 10:55 AM Dietary Staff BB verified the kitchen areas mentioned above needed to be cleaned.
The facility's Cleaning and Sanitation of Dining and Food Service Area policy, dated 2017, documented the nutrition and food services staff will maintain the cleanliness and sanitation of the dining and food services area through compliance with a written, comprehensive cleaning schedule.
The facility failed to store, prepare, and serve food under sanitary conditions for residents who resided in the facility and received meals from the kitchen, placing the residents at risk for foodborne illness.
CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** The facility had a census of 148 residents. The sample included 32 residents. Based on observation, record review, and interview, the facility's Quality Assessment and Assurance (QAA) program failed to provide good faith efforts to identify multiple issues of concern for the 148 residents, who resided in the facility. This placed all residents at risk for unidentified and ongoing care issues.
Findings included:
- The facility failed to provide Resident (R)6 dignity related to obtaining blood sugar checks in the dining room with several residents present. Refer to F550.
The facility failed to notify the physician of medication refusal for R68. Refer to F580.
The facility failed to investigate an unwitnessed fall for cognitively impaired R105 to rule out abuse or neglect. Refer to F610.
The facility failed to develop a care plan for R137 who was on a fluid restriction. Refer to F656.
The facility failed to revise care plans for three residents, R37, R105, and R128. Refer to F657.
The facility failed to provide bathing for R119. Refer to F677.
The facility failed to provide interventions to prevent bruising for R140. Refer to F684.
The facility failed to implement preventative interventions for R13 and R82, who had pressure ulcers. Refer to F686.
The facility failed to provide supervision and implement person-centered interventions to prevent falls for R37 and R105. Refer to F689.
The facility failed to follow the care plan for toileting for R206, who had a urinary tract infection. Refer to F690.
The facility failed to inform staff and follow a physician-ordered fluid restriction. Refer to F692.
The facility failed to collaborate with the dialysis (a procedure where impurities or wastes are removed from the blood) center for R128, who went to dialysis and failed to obtain a contract with the dialysis center for services. Refer to F698.
The facility failed to provide Nurse Aide 12- with hours in-service completion dates. Refer to F730
The facility failed to provide behavioral health services for R37, who made statements about self-harm. Refer to F742.
The facility failed to provide treatment and services for R68, who had dementia with behaviors. Refer to F744.
The facility failed to provide medically related social services to R37, who made a statement for self-harm. Refer to F745.
The facility failed to ensure the Consultant Pharmacist identified and reported the lack of an appropriate indication, or the required physician documentation for R123's use of an antipsychotic (a medication used to treat any major mental disorder characterized by a gross impairment testing) and failed to identify and report the lack of a 14-day stop date or specific duration for R100, R123 and R128's as needed antianxiety (class of medications that calm and relax people) medication. Refer to F756.
The facility failed to provide bowel management interventions to R45 and R100. Refer to F757.
The facility failed to ensure an appropriate indication or a documented physician rationale which included the unsuccessful attempts for nonpharmacological symptom management and risk versus benefits for the continued use of R123's antipsychotic and failed to ensure a 14-day stop date or specified duration with rationale for R100's, R123's and R128's ongoing as needed (PRN) antianxiety medication.
The facility failed to discard expired insulin (a hormone that lowers the level of glucose in the blood), failed to date an insulin pen, and failed to keep temperature logs of the medication refrigerator. Refer to F761.
The facility failed to provide a clean, sanitary kitchen. Refer to F812.
The facility failed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections. Refer to F880.
The facility failed to offer or obtain an informed declination for the PCV20 pneumococcal (type of bacterial infection) vaccination. Refer to F883.
On [DATE] at 01:02 PM, Administrative Staff A stated the team met monthly and gathered information related to the residents to discuss and implement any changes that were needed for improvement.
The facility's QAPI-Quality Assurance Process Improvement Plan, dated [DATE], documented the facility strived to provide excellent quality care and services to our residents. The plan would be reviewed and revised at a minimum, on an annual basis and would be reviewed and revised more frequently as needed to meet the needs of the facility and any changes would be communicated to all QAPI members, as well as staff, residents, and families that are affected by the revisions. QAPI would identify the trends and/or systems needing improvement and would focus on evidence-based best practices, as well as ensuring person-centered care.
The facility's QAA committee failed to identify multiple issues of concern for the 148 residents who reside in the facility placing the resident at risk for lack of quality of care.