Signature Healthcare at Summerfield Rehab & Wellne

1877 Farnley Road, Louisville, KY 40216 (502) 448-8622
For profit - Corporation 165 Beds SIGNATURE HEALTHCARE Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#260 of 266 in KY
Last Inspection: May 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Signature Healthcare at Summerfield Rehab & Wellness has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranked #260 out of 266 facilities in Kentucky, it falls in the bottom half of the state and is #36 out of 38 in Jefferson County, meaning there are very few local options that are worse. The facility's trend is currently improving, having reduced issues from 22 in 2024 to none in 2025. Staffing is a mixed bag; while turnover is an impressive 0%, the overall staffing rating is just 2 out of 5 stars, suggesting challenges in maintaining adequate staff levels. However, the facility has incurred $182,488 in fines, which is higher than 94% of Kentucky facilities, raising concerns about compliance with standards. Recent inspector findings highlight serious issues, such as the facility's failure to properly notify residents about transfers, which resulted in residents being moved away from their families. Additionally, a critical incident involved a resident sustaining a fracture due to staff not following the care plan for safe transfers. On a positive note, the facility has a good quality measure rating of 4 out of 5 stars, suggesting some strengths in the overall care provided. However, families should weigh these strengths against the significant weaknesses before making a decision.

Trust Score
F
0/100
In Kentucky
#260/266
Bottom 3%
Safety Record
High Risk
Review needed
Inspections
Getting Better
22 → 0 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
○ Average
$182,488 in fines. Higher than 56% of Kentucky facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 52 minutes of Registered Nurse (RN) attention daily — more than average for Kentucky. RNs are trained to catch health problems early.
Violations
⚠ Watch
28 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★☆
4.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 22 issues
2025: 0 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

1-Star Overall Rating

Below Kentucky average (2.8)

Significant quality concerns identified by CMS

Federal Fines: $182,488

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: SIGNATURE HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 28 deficiencies on record

2 life-threatening 3 actual harm
Sept 2024 5 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Transfer Notice (Tag F0623)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and review of the facility's policies, it was determined the facility failed to ensure each ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and review of the facility's policies, it was determined the facility failed to ensure each resident or the resident's representative received adequate notice before transfer or discharge for four out of five residents (Resident (R) 3, R4, R13, and R14). The facility initiated a transfer/discharge based on the facility's inability to meet the resident's needs. However, upon complaint investigation, it was determined by interview and record review that the transfer/discharge was due to the facility needing to move the residents out of their rooms to make space for a new rehabilitation unit. Residents 3, R4, and R13 were selected based on their least likely to have a connection with the community. The residents were provided a notice of transfer/discharge on [DATE]. On 07/30/2024, four days after the notice was issued, the facility transferred and discharged the residents to other healthcare facilities, moving them further away from their families and friends. This was completed without providing a 30-day notification period and without obtaining the approval of the residents' State Guardian. On 07/31/2024, the residents' State Guardian was unaware the residents had already been transferred to other healthcare facilities. Review of an email the State Guardian sent to the facility revealed she requested them to hold off on transferring the residents. This resulted in psychosocial harm with R3 experiencing difficulty with adjusting to her new environment, crying, and stating, What did I do wrong? Additionally, the facility transferred R14 to the Emergency Psychiatric Services (EPS) on the evening of 08/15/2024 due to her challenging behaviors. On 08/16/2024, the facility initiated a discharge for R14 and refused to accept the resident upon return from the 08/15/2024 emergency room visit. The Emergency Psychiatric Services (EPS) explained to the facility that the resident's behaviors were related to the progression of the resident's disease process for dementia. Further, the EPS advised that the resident's medications be reviewed for the successful management of the resident's disease. The facility, however, failed to follow the recommendations of the EPS. Instead, on 08/16/2024, the facility left the resident at the hospital, refusing to accept the resident. This complicated the ability of the resident's State Guardian to place the resident within another facility. The resident remained at the hospital until, 09/12/2024, when the resident's State Guardian was finally able to place the resident in a long-term care facility. The facility's failure to have an effective system in place to ensure each resident's State Guardian was notified of the intent to transfer and discharge residents within the required 30 days so that approval would be granted for a safe and orderly discharge to other healthcare facilities has caused or is likely to cause serious injury, harm, impairment, or death to a resident. Immediate Jeopardy was identified on 09/13/2024 and was determined to exist on 07/30/2024 in the area of 42 CFR 483.15, F623 Transfer and Discharge Requirements at a Scope and Severity (S/S) of a K. The facility was notified of the Immediate Jeopardy on 09/13/2024. The facility provided an acceptable Immediate Jeopardy (IJ) Removal Plan on 09/20/2024, alleging removal of the IJ on 09/20/2024. The State Survey Agency (SSA) determined the facility removed the IJ as alleged before exit on 09/20/2024. The facility implemented the following: 1. a. On 07/26/2024, Social Service spoke with Resident #3's appointed State Guardian and discussed the transfer of Resident #3 to a sister facility. On 07/26/2024 Social Services talked to the Ombudsman and informed them of the transfer. On 07/30/2024, four days later, the facility transferred Resident #3 to the sister facility. Resident #3 is no longer a resident of the facility. 1. b. On 07/26/2024, Social Service spoke with Resident #4's appointed State Guardian and discussed the transfer of Resident #4 to a sister facility. On 07/26/2024 Social Services talked to the Ombudsman and informed them of the transfer. On 07/30/2024, four days later, the facility transferred Resident #4 to a sister facility. Resident #4 is no longer a resident of the facility. 1. c. On 07/26/2024, Social Services spoke with R13's appointed State Guardian and discussed the transfer of R13 to a sister facility. On 07/26/2024, Social Services talked to the Ombudsman and informed them of the transfer. On 07/30/2024, four days later, the facility transferred R13 to a sister facility. R13 is no longer a resident of the facility. 2. a. All residents have the potential to be affected. 2. b. On 09/15/2024, the facility Administrator reviewed 98 residents currently in-house for facility-initiated transfer/discharge. No facility-initiated transfer/discharge notices were in effect on the 98 residents. (Facility-initiated transfer or discharge: A transfer or discharge which the resident objects to, did not originate through a resident's verbal or written request, and/or is not in alignment with the resident's stated goals for care and preferences). This does not include emergency transfers. 3.a. On 09/19/2024, the Corporate Independent Risk Manager (IRM) spoke with the State Guardian for the current residents. The Guardian educated the Corporate Independent Risk Manager on the process the State Guardian office must complete before approving a Facility-Initiated Transfer/Discharge of a resident. 3.b. On 09/19/2024, the Corporate Independent Risk Manager (IRM) educated in a small group setting the [NAME] President of Clinical Operations (VPCO), Signature Care Consultant (SCC), Regional Social Services, the Administrator, Interim Director of Nursing, Business Office Manager, and Social Services on the process the State Guardian office must complete for a Facility-Initiated Transfer/Discharge of a resident. The Corporate Independent Risk Manager (IRM) created two resource binders to be kept in each Social Service Office. The resource binders would include the steps needed for the state Guardian Office concerning transferring or discharging a resident with an appointed state guardian. If a new Social Service, Business Office Manager, Director of Nursing, or Administrator is hired, they will be trained in orientation by Signature Care Consultant or Corporate Independent Risk Manager on the process the State Guardian office must complete for a Facility Initiated Transfer/Discharge of a resident. 3.c. On 09/19/2024, the Senior [NAME] President of Quality requested the local Ombudsman to be a member of the newly created Facility-Initiated Transfer or Discharge Subcommittee. The local ombudsman agreed to be a team member on the Facility-Initiated Transfer or Discharge Subcommittee on 09/19/2024. This subcommittee was created on 09/15/2024. 3.d. On 09/15/2024, the facility implemented a new procedure concerning Facility initiated transfers or discharges, utilizing a subcommittee of members (Vice President of Operations (VPO), [NAME] President of Clinical Operations (VPCO), Independent Risk Manager, Signature Care Consultant, Social Services, a nurse or C.N.A. familiar with the resident, the Medical Director, and the Ombudsman. As of 09/19/2024, there has not been a meeting scheduled for the subcommittee as there has not been an identified need for a Facility-Initiated Transfer or Discharge in the facility. 4.a. An Ad Hoc Quality Assurance meeting was held on 09/15/2024 with the Medical Director, the Facility Administrator, the Interim Director of Nursing, and the Care Consultant at that time on 09/15/2024. The Facility Administrator presented the plan and information at the QAPI meeting on 09/15/2024. The Medical director attended via phone on 09/15/2024 and was notified of the implementation of the facility's improvement plan. The Medical Director reviewed the entirety of the plan and made no further suggestions. The Medical Director stated the plan was appropriate. Starting on 09/15/2024, the Facility Administrator will hold a Quality Assurance meeting daily until immediacy is removed. Then, it will decrease to monthly for recommendations and further follow-up regarding the above-stated plan. Moving forward, the Facility Administrator will continue to be the person who presents the information and audits at the QAPI Meetings, and the following members are expected to be present unless unable to attend: Facility Administrator, Medical Director, Director of Nursing, Assistant Director of Nursing, Staff Development Coordinator, Plant Ops Director, Social Services· Director, Activity Director, Therapy Director, and MDS Coordinator. The QAPI Committee will determine at what frequency any ongoing audits must continue. The Administrator is responsible for implementing this plan. During a telephone interview with the District Ombudsman on 09/20/2024 at 3:05 PM, she stated the facility requested that the Ombudsman sit on the Facility-Initiated Transfer or Discharge Subcommittee. The Ombudsman joining the committee was to ensure the facility did not transfer/discharge a resident without following the appropriate guidelines and collaborating with the entire team as required. The findings include: Review of the facility's policy titled, Transfer/Discharge Notice, revised 03/25/2024, revealed the appropriate notice will be provided to the resident and/or resident representatives along with other required organizations if it is necessary to transfer or discharge a resident from a facility. Additionally, the facility will issue a notification at least 30 days before the date of transfer/discharge. 1. Review of R3's Face Sheet found in the resident's electronic medical record (EMR) revealed the facility admitted the resident on 10/06/2023 with diagnoses to include unspecified dementia, mood disturbance, and anxiety. Review of R3's quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 07/30/2024, revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of 13 of 15, which indicated the resident was cognitively intact. Review of R3's Notice of Transfer or Discharge letter, dated 07/26/2024, and addressed to R3's State Guardian, revealed it was delivered in person to the resident and sent by overnight mail to the family member/legal representative with a Return Receipt Requested. According to the letter, the facility stated that the transfer was necessary for the welfare of the resident, as the facility could not meet R3's needs. The effective discharge date was 07/30/2024, four days after the notice was issued to the resident. Review of R3's EMR revealed a Resident Progress Note, dated 07/26/2024 at 4:52 PM, revealed the Social Service Director (SSD) spoke with the resident's State Guardian and informed her the resident would be transferred to a sister facility (the facilities share the same parent company). Review of R3's EMR revealed a Resident Progress Note, dated 07/26/2024 at 5:02 PM, revealed the Social Service Director (SSD) spoke with the State Long Term Care (LTC) Ombudsman and informed her the resident would be transferred to a sister facility. During an interview with Family (F) 3 on 09/11/2024 at 12:59 PM, she stated she learned the facility transferred R3 to another facility by accident from the resident's State Guardian. Family (F) 3 stated the State Guardian called her to inform her of the requested transfer and to discuss any concerns F3 would have regarding having R3 further away from the family. During the conversation on 07/30/2024 with the State Guardian, she stated the facility had requested R3 to be transferred to a sister facility. Family 3 stated she told the State Guardian that it would burden the family significantly and potentially mean they could not visit as frequently as they do. Family 3 stated the State Guardian never stated that R3 had been transferred already, only that she was scheduled to be transferred. Per the interview, F3 stated that within her discussion with the resident's State Guardian, she was informed that placement closer to the resident's family would be requested. F3 stated the facility never asked if transferring the resident would burden the family, and they never told her why the resident was transferred. Furthermore, F3 stated when she hung up the phone after speaking with the resident's State Guardian, she immediately received a call from the sister facility. According to F3, the sister facility's nurse called her to inform her the facility had admitted R3. In a continued interview with F3, on 09/11/2024 at 12:59 PM, she stated the new facility was 80 miles away from the resident's family. Further, she stated this made it difficult and even physically challenging for the family, many in their eighties, to visit R3. Previously, F3 was only 14 miles from the facility, making visiting more accessible for all the family. Additionally, due to R3's dementia, F3 stated visits can only last for 15 to 20 minutes, and sometimes R3 was not receptive to visits at all. She stated it would be an extreme burden for the family to drive 160 miles round trip to be denied a visit by R3. Additionally, F3 was upset about R3's transfer, primarily due to the facility needing approval from the State Guardian. Family 3 stated the State Guardian was still looking for a facility closer to the family. She stated she was concerned about how the facility handled the entire process and said it was all done in a cloak and dagger manner. During a telephone interview with Social Service Director (SSD), at the accepting facility, on 09/11/2024 at 3:49 PM, she stated R3 had difficulty adjusting to the transfer to her new home. Upon arrival, R3 was crying and expressed confusion as to why she was sent away from her home and would often ask, What did I do wrong? She stated R3 repeatedly requested to speak with her State Guardian about her transfer. The SSD stated R3 was slowly adjusting to her new environment over the past several weeks and was getting along well with her roommate. The State Survey Agency (SSA) surveyor requested to speak with the resident; however, the SSD stated the resident was engaged in an outside activity and was having a good day. Per the interview, the SSD stated that discussing the resident's transfer with her might upset her. 2. Review of R4's Face Sheet found in the resident's EMR revealed the facility admitted the resident on 10/29/2022 with diagnoses to include cerebral infarction, generalized anxiety disorder, and mild cognitive impairment. Review of the R4's quarterly MDS, with an ARD of 07/30/2024, revealed the facility assessed the resident to have a BIMS score of 10 of 15, which indicated the resident was moderately impaired. Review of R4's Notice of Transfer or Discharge letter, dated 07/26/2024, and addressed to R3's State Guardian, revealed it was delivered in person to the resident and the State Guardian, and sent by overnight mail to the family member/legal representative with a Return Receipt Requested. According to the letter, the facility stated the transfer was necessary for the welfare of the resident, as the facility could not meet R3's needs. The effective date of discharge was 07/30/2024, four days after the notice of transfer or discharge was issued to the resident. Review of R4's EMR revealed a Resident Progress Note, dated 07/26/2024 at 4:57 PM, revealed the Social Service Director (SSD) spoke with the resident's State Guardian and informed her the resident would be transferred to a sister facility. Per the note, the Ombudsman was also made aware of the transfer. During a telephone interview with the SSD at the accepting facility on 09/11/2024 at 3:49 PM, she stated R4 was adjusting well to his transfer and has had no complaints. The SSD stated the facility accepted the resident on 07/30/2024. According to the interview, the SSD stated R4 has not exhibited any behaviors since his arrival. Per the SSD, R4 was unavailable for an interview. During an interview with the SSD on 09/05/2024 at 4:15 PM, she stated she spoke with R3 and R4's State Guardian on 07/26/2024 regarding both of their discharges. She stated the State Guardian agreed with the transfer/discharge. During a telephone interview with R3 and R4's State Guardian on 09/05/2024 at 11:15 AM, she stated the facility failed to provide a 30-day notice before the resident's discharge on [DATE]. The State Guardian stated she made the SSD aware through e-mails and telephone conversations discussing the possible transfer/discharge that the State Guardian's office has a process that she must follow to ensure the residents were not inappropriately discharged . The State Guardian stated she needed to obtain supervisory approval for the transfer/discharges. She also stated she informed the SSD that she would need to make a site visit to each facility before approving the transfer/discharge. She stated the facility knew the process because she had informed the administration, more than once, of the need to notify her before any transfer or discharge. 3. Review of R13's Face Sheet found in the resident's EMR revealed the facility admitted the resident on 11/29/2023 with a primary diagnosis of hemiplegia related to cerebral vascular accident (CVA), reduced mobility, psychiatric disorder, cognitive communication deficit, anxiety, unspecified psychosis, dementia, and failure to thrive. Review of R13's Notice of Transfer or Discharge letter, dated 07/26/2024, and addressed to R13's State Guardian, revealed it was delivered in person to the resident and the State Guardian. According to the letter, the facility stated the transfer was necessary for the welfare of the resident, as the facility could not meet the resident's needs. The effective date of discharge was 07/30/2024 with the resident's transfer being more than 150 miles away to the sister facility. Review of R13's EMR revealed a Resident Progress Note, dated 07/26/2024 at 4:56 PM, revealed the SSD spoke with the resident's State Guardian and informed her the resident would be transferred to a sister facility. Per the note, the Ombudsman was also made aware of the transfer. Record review of R13's MDS, dated [DATE], revealed the facility assessed the resident at discharge to have a BIMS score of 9 out of 15, which indicated the resident had moderate cognitive impairment. Review of the SSD email, dated 07/30/2024, revealed she emailed R13's State Guardian and requested a reply to her email, informing her the resident would be transferred/discharged . The resident's State Guardian replied by requesting the facility to hold off on discharging the resident. She replied, I am waiting for my supervisor's approval on this. Further review of the SSD's email, dated 07/31/2024 at 8:30 AM, revealed the resident's State Guardian emailed, Please, do not send the residents to other facilities until I get approval. This email was sent after the resident had been admitted to the sister facility. During an interview on 09/06/2024 at 10:15 AM with the Regional Nurse Consultant, she stated the residents with the least connection to the community were chosen to transfer to sister facilities. She stated the purpose of the residents' transfers was to open their rooms up for a different type of skilled services. During an interview on 09/09/2024 at 10:48 AM, the SSD stated that she and the Chief Nursing Officer (CNO) called the residents' State Guardian, and she was 100% (percent) in agreement with transferring the residents to sister facilities. Per the interview, she stated she had emails to validate the State Guardian's agreement. However, a review of the emails between the SSD and the State Guardian revealed the State Guardian requested for the transfer/discharge to be held until she could obtain approval from her supervisor. 4. Review of R14's Face Sheet, found in the electronic medical record (EMR), revealed the facility admitted the resident on 02/21/2024 with diagnoses to include unspecified dementia with behavioral disturbance and major depressive disorder. Review of R14's admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 02/21/2024 revealed the resident was assessed to have a Brief Interview for Mental Status (BIMS), score of three out of 15, which indicated severe cognitive impairment. Review of the Psychiatry Progress Note dated 04/12/2024, at 11:46 AM, revealed the resident was referred to psych services due to her history of depression, dementia, and sleep problems. Further review of the note revealed nursing staff had reported no changes in R14's mood or cognition. Further review of the progress note revealed the resident's chart was reviewed for any medication changes, labs, behaviors, with no significant findings. Review of R14's emergency room Discharge Orders, found in the resident's EMR, dated 07/11/2024, revealed R14 was transferred from the facility to the local hospital's Emergency Psychiatric Services (EPS) for a psychiatric evaluation relating to endorsing actual harm. The resident denies this and no sign of agitation or other symptoms was noted. Continued review revealed R14 did not meet the criteria for admission. Further review revealed the resident had progressed dementia. Review of R14's Discharge MDS, dated 07/24/2024 revealed the resident was discharged to an independent psychiatric facility. There was no BIMS score listed in this MDS. Further review of the MDS revealed the resident had a change in her baseline cognition. Further review of the MDS, under Section E, revealed the resident had no behaviors noted, at discharge. A review of a local hospital's Psychiatry Transfer Form, found in R14's EMR, revealed that R14 was admitted to the local hospital on [DATE] with diagnoses to include recurrent, severe major depressive disorder with psychotic features, suicidal ideation, moderate, unspecified dementia with other behavioral disturbances. Review of R14's Psychiatry Notes found in the resident's EMR, dated 08/15/2024 at 6:48 PM, indicated the resident was transferred from the facility to the local hospital's Emergency Psychiatry Service (EPS) for a psychiatric evaluation due to the resident experiencing combative behavior with staff at the facility. Further review of the note revealed the resident had a diagnosis of dementia, and this was a normal progression of her disease. The note revealed the resident did not meet the criteria for admission to a psychiatric facility. Additionally, an addendum was added which listed a diagnosis of dementia with behavioral disturbances and the resident's medications should be considered and other recommendations for a more successful management of her disease. Continued review of the note revealed the facility was working on locating new placement for the resident, a locked facility. The note revealed the hospital would keep the resident overnight to allow the facility time to plan for the resident. The Director of Nursing (DON) had promised to call the physician by 9:00 AM with a plan and R14 would be discharged at that time. That call never happened and the resident was subsequently returned to the facility on the evening of 08/16/2024. The facility declined to accept this resident and she was returned to the hospital EPS and was admitted to the Behavioral Health Unit until her discharge to a Long Term Care facilty on 09/12/2024. Review of a Social Service Progress Note, found in R14's EMR, dated 08/15/2024 at 11:07 PM revealed the SSD spoke with the EPS attending physician to advise him that the facility was not the appropriate place for R14 due to her escalating behaviors, being a danger to herself and others. She documented in the progress note that R14 had recent mental decompensation, resulting in three visits to the hospital. The progress note documented that the attending physician at EPS explained that R14 was not appropriate for an acute psychiatric stay and revealed that R14 was not exhibiting the same behaviors at the hospital. Further review of the note revealed the physician explained to the SSD he assessed R14 as having a progression of dementia, which an acute psychiatric stay would not fix, nor was it appropriate at this time. According to the note, the EPS physician recommended a dementia unit due to the progression of the resident's diagnosis. During an interview on 09/09/2024 at 3:15 PM, with an Emergency Psychiatry Services (EPS), MD he stated on 08/15/2024 he spoke with the (former) Director of Nursing, and she stated if he could keep the resident overnight, she would call EPS first thing in the morning with a plan for placement. He stated the former DON never returned his call. On 08/16/2024, he stated the resident was discharged and transferred to the facility, but was turned away by staff. The EPS MD stated he could not recall the nurse's name, but when he spoke with the facility's nurse, on the night of 08/16/2024, she stated she was not going to accept the resident and would be sending her back to the hospital. With no placement, he stated the resident was subsequently admitted to the medical floor until placement could be found. During a telephone interview with Registered Nurse,(RN)2, on 09/04/2024 at 3:16 PM, she stated that when R14 returned to the facility from the hospital on [DATE], she declined to accept the resident at the door. She stated the (former) DON instructed her not to accept the resident. During an interview on 09/09/2024 at 3:56 PM with the Chief Nursing Officer (CNO) for the facility, regarding R14 who was sent to EPS and not allowed to return to the facility, she stated she had been on the phone with the resident's guardian six (6) or seven (7) times about various things. She stated R14 had been in and out of the facility for behaviors. Further, she stated the facility did not have, in writing, the reason for the resident's discharge, a notice that was sent to the Ombudsman, or notification to the resident's State Guardian, that was at least 30 days before the resident was discharged from the facility. During an interview with the Nurse Practitioner, on 09/09/2024 at 3:20 PM, she stated she was unaware of any recommendations from the EPS, which suggested the resident's medications would be reviewed with other recommendations for the management of the resident's disease. During an interview with the Medical Director, on 09/10/2024 at 4:05 PM, he stated he was not familiar with any recommendations from the Hospitalist regarding medication adjustments for the resident. Further, he stated the resident should have been referred to Psychiatric Services for any changes. During an interview on 09/09/2024 at 1:10 PM with the State Guardian, she stated that the old team seemed to understand the process but since the change in management, she has repeatedly tried to educate the facility on the process, but assistance was declined. She stated the standard process was to schedule a meeting with the resident and staff to discuss with the guardian what the need might be. Then the guardian would go to his or her next-line supervisor and provide information on the intended facility. At that time, she stated the intended or selected facility would be reviewed and approved by her team. She stated the approval would be relayed to the Interdisciplinary team (IDT) for further action. The State Guardian stated she asked the facility to look for a facility for R14 before discharging her. Per the interview, she stated she was unable to secure placement for the resident until September. During an interview on 09/10/2024 at 2:10 PM with the Medical Director, he stated he was aware of the plan to change some of the long-term beds to skilled beds and that there were residents who would be transferred to sister facilities. Further, he stated he was not responsible for the residents' transfer/discharge. During an interview on 09/09/2024 at 3:56 PM with the CNO, she stated that she was on the call with the SSD and the State Guardian during a conversation regarding the transfer of residents to sister facilities. She stated the reason she was on this call was to make sure things went smoothly. She stated there were emails to prove that the State Guardian was aware of the plan for transfer/discharge of the residents to sister facilities, to open rooms for a new type of service. The CNO revealed the facility had not provided the residents with a 30-day notice before transfer/discharge. She stated this was a learning experience for the facility.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

Based on observation, interview, record review, and facility policy review it was determined, the facility failed to ensure the residents' environment remained as free of accident hazards as possible ...

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Based on observation, interview, record review, and facility policy review it was determined, the facility failed to ensure the residents' environment remained as free of accident hazards as possible and failed to ensure each resident received adequate supervision and assistive devices to prevent accidents for one for 30 sampled residents, Resident (R) 1. R1 sustained a fall between 04/16/2024 and 04/18/2024. Interviews and record review revealed staff failed to follow the resident's care plan which instructed staff to utilize the mechanical lift when transferring the resident from her bed to wheelchair. An unknown staff member transferred the resident without utilizing the resident's mechanical lift and the resident fell on her knees, resulting in a fracture of the distal right femur (broken thigh bone near the knee). The findings include: Review of the facility's policy titled Falls, with a revision date of 09/15/2023, revealed the intent of the policy was to ensure the environment was as free from accidents and hazards as possible to prevent avoidable falls. Per review, the guidelines included fall risk assessments to be performed upon admission, readmission, quarterly, annually and with a significant change of condition to identify fall risks. Continued review revealed a comprehensive care plan (CCP) was to be implemented based upon the resident's risk of falls and goals with interventions placed to reduce the risk of avoidable falls. Continued review of the facility's policy revealed the CCP should be reviewed following each fall with revisions of goals and interventions. Additional review of the facility's policy revealed the Interdisciplinary Team (IDT), and the Quality Assurance/Performance Improvement Committee (QAPI) were to perform reviews of residents' falls. Review of the facility's policy titled, Resident Rights, undated, revealed residents had the right to a safe environment. The State Survey Agency (SSA) surveyor requested a copy of a mechanical lift policy. However, the facility does not have a policy and followed the manufacturer's recommendations for mechanical lift use. Review of the facility's mechanical lift user manual titled, Maxi Move Floor Lift User Manual, undated, revealed while the lift was designed for safe usage with one caregiver, there are circumstances, such as contractures, of the individual that may dictate the need for two-person transfers. Further, it stated it is the responsibility of each facility to determine if one or two person transfers is more appropriate based on the task, the resident load, the environment, and capability and skill level of the staff member. Review of R1's Face Sheet found in the resident's electronic medical record (EMR) revealed the facility admitted the resident on 04/29/2016 with diagnoses to include quadriplegia following a motor vehicle accident in 2015, contracture of both knees, and Alzheimer's disease. Review of R1's quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 03/02/2024, revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of 14 out of 15, which indicated the resident was cognitively intact. Continued review of the MDS Section GG - Functional Abilities and Goals revealed R1 did not attempt a sit to stand due to her medical conditions. Additionally, R1 was totally dependent (resident does none of the effort to complete the activity or the assistance of two or more helpers was required for the resident to complete the activity) on staff to transfer her from the bed to her wheelchair. Review of the R1's quarterly MDS, with an ARD of 07/31/2024, revealed the facility assessed the resident to have a BIMS score of 15 out of 15, which indicated the resident was cognitively intact. Continued review of the MDS Section GG - Functional Abilities and Goals revealed R1 did not attempt a sit to stand due to her medical conditions. Additionally, R1 was totally dependent (resident does none of the effort to complete the activity or the assistance of two or more helpers is required for the resident to complete the activity) on staff to transfer her from the bed to her wheelchair. Review of R1's Comprehensive Care Plan (CCP), dated 03/22/2023, revealed R1 was identified as a fall risk on 03/19/2020 related to impaired balance, use of psychotropic medications, dependent (with transfers, pain, muscle weakness, and contractures). Interventions placed on 08/11/2021 were to use a mechanical lift with transfers. It did not specify how many staff were to assist with the mechanical lift for transfers. There were no revisions noted. Continued review of the CCP revealed the resident was identified as having a self-care deficit due to a decline in activities of daily living (ADL) with interventions to include, two staff assist required for bed mobility, initiated on 07/24/2024. Review of R1's PT Evaluation & Plan of Treatment, dated 04/11/2024, revealed that PT assessed R1 as being dependent at baseline on safely transferring from lying to sitting on the side of the bed with no back support. Further review revealed the resident had non-weight bearing status in bilateral lower extremities (BLE). Further review revealed the resident was dependent on staff for chair/bed-to-chair transfers, and due to R1's diagnosis of quadriplegia, sit-to-stand was non-applicable. Review of R1's Physical Therapy Treatment Encounter Note, dated 04/18/2024, revealed the physical therapist (PT) noticed increased swelling in R1's right lower extremity and informed the nurse on duty. According to the note, R1 had tenderness in the area but no severe pain with movement. Review of R1's, Change In Condition (CIC), dated 04/18/2024 at 2:47 PM, revealed the former Director of Nursing (DON) assessed R1 for a CIC related to her right knee. According to the CIC report, the former DON found non-pitting edema with redness and warmth in R1's right knee. The former DON did not conduct any additional review of systems. The nurse practitioner (NP) and R1's responsible party were notified. Review of R1's Nurse Progress Notes, dated 04/18/2024 at 3:58 PM, revealed R1 presented with swelling, redness, and warmth in the right knee. Resident 1 denied any pain. According to the progress note, R1 stated that she did not fall or hit her leg on anything. The nurse notified the NP, who ordered a stat (immediate) radiograph (x-ray) of the right knee. Review of the Facility Reported Incident (FRI), undated, revealed on 04/18/2024 at approximately 2:30 PM, R1 was assessed by PT as having edema to her right knee. According to the FRI, R1 stated she did not have any pain, nor did she know why her knee was swollen. R1 denied having fallen or injuring her knee. The resident was again questioned on 04/19/2024 and stated during an incorrect transfer, she hurt her knee. Further review revealed no staff had any knowledge of a fall or incorrect transfer. Review of R1's, Fall Event Report, dated 04/19/2024 at 10:55 AM, revealed the resident had a witnessed fall with injury out of her bed. According to the report, R1 denied any complaint of pain and reported that she fell a few nights ago, but was unable to recall the date/time of the fall. Review of R1's Fall Risk Score Total, dated 04/19/2024 at 10:55 AM, revealed a fall score of 14, indicating a high risk for falls. The evaluation revealed R1 required staff assistance for mobility and transfer. Review of R1's, Nursing Progress Note, dated 04/19/2024 at 10:58 AM, revealed the resident stated that a few days ago the aide was helping transfer her from bed to her wheelchair. During the transfer, the resident fell. The resident states that she currently has no pain. Review of R1's, Nursing Progress Note, dated 04/19/2024 at 11:00 AM, revealed the radiology report was faxed to the triage nurse for the nurse practitioner to review. Review of R1's, Nursing Progress Note, dated 04/19/2024 at 11:04 AM, revealed R1 was transferred to a local hospital related to a right knee fracture. The State Survey Agency (SSA) surveyor requested a copy of R1's x-ray report from the Care Consultant on 09/09/2024 at 5:00 PM, however, the facility did not provide the document. Review of R1's Emergency Department (ED) Note, dated 04/19/2024 at 5:54 PM, revealed R1 presented to the ED following a fall and was assessed with symptoms of pain, swelling, and loss of mobility in the right lower extremity. According to the ED notes, R1 stated during a transfer from the bed to her wheelchair, one aide tried to do the transfer alone but was unable to and dropped R1 on the floor. Per the note, an x-ray was performed at 2:49 PM on 04/19/2024, and the findings showed an acute, comminuted (broken into multiple fragments) and impacted (high-impact forces or sudden, severe compression) fracture of the distal right femur. Further review of the ED notes revealed R1 rated her pain as four (meaning moderate pain) on a universal pain scale of one to 10, with 10 indicating worst pain possible. At 1:32 PM, R1 received morphine (an opiate pain reliever) 4 milligrams intravenously (IV) for pain. During observation and interview with R1 on 09/04/2024 at 12:30 PM, she stated she had fallen and broken her femur in April 2024 while being transferred from her bed to the wheelchair. The resident stated she required a mechanical lift for all transfers because she was quadriplegic. She stated she explained this to the Certified Nursing Assistant (CNA) who came to assist her with transferring her from her bed to the wheelchair. R1 stated the aide insisted she could transfer the resident without the mechanical lift and asked the resident to stand up, despite informing the aide she could not use her legs. The resident stated that while sitting in her bed the CNA assisted her to the side of the bed and tried to lift her. The resident stated she then fell. R1 stated that after the fall, EMS transferred her to the hospital where she underwent surgery. The resident stated she was unable to identify the CNA and never saw the CNA again. Further interview with R1, on 09/04/2024 at 12:30 PM, she stated that after the fall, other staff members helped her back into bed. She stated the nurses did not assess her after the fall, despite the obvious deformity of her leg, which she believed indicated a fracture. R1 stated that she had informed the staff about her pain for several days, but no action was taken until she arrived at the Emergency Department (ED). She stated she did not receive pain medication after her injury. The State Survey Agency (SSA) Surveyor asked the resident to rate her pain utilizing the Pain Scale of 1 to 10, with 10 being the most severe pain. R1 stated her pain was about a 7 out of 10, which indicated severe pain. The resident stated her pain was finally relieved by intravenous (IV) pain medication upon arrival at the hospital. During an interview with Family (F) 6, on 09/12/2024 at 11:20 AM he stated that the facility notified him in April 2024 that R1 had fallen. He stated the facility did not provide details on how the fall occurred. However, when he spoke to R1, she explained that a CNA had come in to her room to transfer her into a wheelchair, but did not have a mechanical lift in the room. He stated R1 told the CNA three times that she could not stand and needed the mechanical lift, but the CNA insisted on transferring her without it. As a result, F6 stated R1 fell onto her knee during the transfer. Family 6 stated R1 told him that several staff members entered the room and placed her back into bed after the fall, but he is unsure if a nurse assessed R1 for injuries at that time. He stated R1 informed him that she had expressed concerns related to pain and something in her leg not feeling right to the staff for several days after the fall, but her concerns were ignored. Family 6 stated during a conversation with R1's orthopedic surgeon, the physician noted that R1's injury would have caused excruciating pain for someone without a spinal cord injury. However, due to R1's injury, her pain was dulled. During an interview with the Paramedic on 09/12/2024 at 2:13 PM, he stated on 04/19/2024 around 12:00 PM, when he arrived at the facility to transfer R1 to the local hospital, he was informed by LPN5 that R1 had a fractured femur. He stated he reviewed paperwork which included x-rays dated 04/19/2024 at 5:18 PM. He stated he was concerned the facility was negligent in responding to the resident's needs after her fall and their failure to transport the resident to the hospital earlier. Per the interview, he stated LPN5 mentioned that they were unsure when R1 fell, but an x-ray was taken on 04/18/2024. LPN5 described the incident as an unwitnessed fall and stated that staff found R1 on the floor, but no one took responsibility for the fall, and the exact cause remained unknown. He stated he assessed R1 and noted that she was alert and oriented to person, place, time, and situation. The Paramedic stated that R1 informed him that during a transfer to her wheelchair, They dropped me and expressed frustration, stating, I told them for two days something wasn't right, but they ignored me and did nothing. The paramedic observed tenderness and R1 complained of pain in her right knee and leg. Upon assessment, he stated R1 had swelling of her knee and distal aspect of the right thigh, as well as external rotation of the right foot. During an interview with CNA4 on 09/06/2024 at 10:35 AM, she stated residents transferred by a mechanical lift usually require the assistance of two persons. She stated she has received training on how to use the mechanical lift and the proper reporting protocol for falls. CNA4 stated she was not aware of the specific mechanical lift policy. Additionally, she stated that although a care plan may require a mechanical lift, if she is able to do it alone, she would transfer the resident without the aid of the lift and stated further, I just go and do it. During an interview with CNA2 on 09/06/2024 at 1:15 PM, she stated that it always takes two people to use a mechanical lift. She stated that a resident deemed to require a mechanical lift cannot be lifted by just one person. During an interview with Licensed Practical Nurse (LPN) 6 on 09/09/2024 at 4:42 PM, she stated that R1 was not bedbound and does get out of bed once or twice a week. LPN6 stated R1 was dependent upon staff due to her diagnosis of quadriplegia and was care planned to use a mechanical lift for chair/bed-to-chair transfers. LPN6 stated further that on 04/18/2024, the PT informed her that R1 had redness and swelling in her knee. She stated she assessed R1 who complained of a sore knee. LPN6 noted that the PT was with her during the assessment. LPN6 stated R1's right leg was red and swollen but with no bruising. In a continued interview, on 09/09/2024 at 4:42 PM, LPN6 stated she assessed R1 and called the on-call Advance Practice Nurse Practitioner (APRN), who ordered a stat x-ray. She stated she believed the x-ray provider performed the procedure that same afternoon, but she did not recall the time. She stated the results were not back when her shift ended; however, LPN6 stated she reported to RN2 to look for R1's x-ray results. She stated that when she returned to work, she could not believe that R1 had a fractured leg because she did not believe the resident fell on her shift and the resident did not complain of pain. During an interview with Registered Nurse (RN) 2 on 09/10/2024 at 2:05 PM, she stated she cared for R1 during night shift on 04/18/2024. She stated she remembered knowing about the resident's fall but did not recall receiving R1's x-ray results report while on duty. She stated that the contracted x-ray service company would usually call the nurse on duty when an abnormal result, such as a fracture, occurred. During an interview with RN4 on 09/20/2024 at 2:38 PM, she stated she was unaware of a mechanical lift policy; however, staff were to follow the manufacturer's guidelines for mechanical lift use. Further, she stated she had not read the guidelines nor knew where to find the manufacturer's guidelines for the lift. RN4 stated that current nursing standards were to use two persons during a mechanical lift unless told otherwise. She stated she was unaware of any incident when staff transferred R1 without using a mechanical lift. During an interview with RN5 on 09/20/2024 at 2:38 PM, she stated staff should document the use of a mechanical lift as an intervention in the resident's care plan. RN5 stated that staff can provide one-person assistance during a mechanical lift transfer based on the resident's needs, but she stated current nursing standards require the use of a two-person assist during a mechanical lift transfer for the safety of the resident. RN5 stated she was unsure of where to find the manufacturer ' s guidelines and had not read them. During a telephone interview with Unit Manager (UM) 1 on 09/11/2024 at 3:58 PM, she stated she was unfamiliar with R1, although she resides on UM1's unit. She stated it was her expectation for staff to follow the care plan for mechanical lifts. She stated if a resident was care planned for a mechanical lift, she expected the staff to use a mechanical lift for transfers. Additionally, UM1 stated it was important to follow the care plan so that staff would not compromise residents' safety by attempting to move them without a mechanical lift. During an interview with the PT on 09/10/2024 at 10:27 AM, she stated the therapy department had been regularly attending to R1, since admission. According to the PT, R1 has incomplete quadriplegia and experiences occasional pain and limited mobility. The therapist had been working with R1 on bed mobility and observed no swelling or pain in R1's knee the day before. However, on 04/18/2024, the PT noticed swelling, redness, and warmth in R1's lower femur and knee. The therapist informed LPN6 about the issue, and LPN6 said she would address it. During the assessment, R1 appeared alert and oriented and did not complain of pain. The PT also noted that R1 did not know what caused her knee to swell. During an interview with the APRN on 09/10/2024 at 10:12 AM and 3:20 PM, the APRN stated that she was not on duty at the time of the incident and could not recall specific concerns regarding R1's fall and femur fracture. She noted that the nurse calls the on-call APRN when a resident falls and she expected staff to inform her of any falls and report any delays in care, such as a delayed x-ray. She stated if a bone was deformed or the resident needed emergent care, she would send the resident to the ED. She stated it was important that all care plans were followed. Further, the APRN stated the facility's policies and procedures should be followed to ensure the safety and well-being of the residents. She further stated that resident-centered care was important to maintain the resident's quality of life. During a telephone interview with the former DON on 09/12/2024 at 11:15 AM, she stated she was the DON from April 2024 to July 2024. She stated that R1 fell, but the cause could not be identified. She indicated that she conducted most of the investigation with the Care Consultant. Further, she stated she did not have additional information to add related to the resident's fall. During an interview with the Care Consultant on 09/10/2024 at 12:24 PM, she stated she and the former Director of Nursing (DON) investigated R1's injury. She said the investigation involved reviewing R1's medical record and conducting staff interviews. Per the interview, the Care Consultant stated the resident's recollection of the event changed and she could not identify the staff member involved. She stated staff interviews did not reveal any specific event or incident that led to the resident's injury. Further interview on 09/10/2024 at 12:24 PM, the Care Consultant stated a one- or two-person assist may be required to use the mechanical lift depending on the situation. She stated that there was no specific mechanical lift policy; however, it was her expectation staff adhered to the mechanical lift manufacturer's instructions. In addition, the Care Consultant stated it was her expectation that staff would follow the resident's care plans and provide timely updates for any change in condition. During an interview with the Interim Director of Nursing (IDON) on 09/20/2024 at 11:48 AM, she stated she has been at the facility since 09/03/2024 to train the ADON and has since taken on the role of IDON. The IDON revealed that staff members were trained in using the mechanical lift, and she stressed the importance of training to prevent any potential safety risks for the residents. The IDON stated CNAs could access resident care plans in the EMR, and they carried paper care plans for quick reference. She stated that following the care plan was crucial for providing resident-centered care. During an interview with the Administrator on 09/17/2024 at 2:32 PM, he stated it was his expectation staff followed all the facility's policies to keep residents safe.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, review of the Centers for Disease Control and Prevention's (CDC) document, review of medication package inserts, and review of the facility's policy, the facility fail...

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Based on observation, interview, review of the Centers for Disease Control and Prevention's (CDC) document, review of medication package inserts, and review of the facility's policy, the facility failed to ensure appropriate environmental controls were used to preserve their integrity in one of two medication refrigerators. Additionally, the facility failed to ensure drugs and biologicals were stored per currently accepted professional principles for six of 96 residents (Residents (R) 7, R8, R9, R10, R27, and R28). Observation on 09/04/2024, revealed one opened and undated vial of purified protein derivative (PPD), (used in a tuberculin skin test for tuberculosis) was found in the [NAME] Unit medication refrigerator. On 09/04/2024, during an observation of the medication cart on the 700 Hall, it was noted that multiple eye drops and insulin vials were not dated when opened. All the insulin pens were found to be opened and undated. Additionally, four insulin pens were not stored in separate plastic bags. One insulin pen lacked the original pharmacy label and had the resident's name written on it with a dark marker. The writing was barely legible due to the pen being dark blue. An antibiotic ointment was stored in the same drawer as insulin and eye drops. The findings include: Review of the facility's policy titled, Medication Storage, dated 01/2023, revealed the purpose of the policy was to ensure medications and biologicals were stored properly following manufacturer's recommendations to maintain their integrity. Per the policy, the pharmacy dispensed medication and containers that met state and federal labelling requirements. The medications were to remain in these containers. Internally administered medications were to be stored separately from ointments. Further review of the policy revealed medication storage conditions were monitored on a regular basis as a random quality assurance (QA) check. Review of the facility's policy titled, Medication Administration, revised 06/24/2024, revealed the purpose of the policy was to ensure medications and biologicals were administered in accordance with the manufacturer's recommendations to maintain their integrity. Per the policy, licensed staff should check the expiration date on the package/container. Review of the package insert/product label revealed PPD was used as an aid in the detection of infection with mycobacterium. Further review revealed a multi-dose vial of PPD, which had been opened and used, should be discarded after 30 days. 1. Observation of the [NAME] Unit's medication room refrigerator on 09/04/2024 at 10:10 AM, revealed one opened vial of PPD, not stored in its original packaging, with no opened date listed on the vial. The original packaging was on the shelf next to the vial, but it did not have an open date. During an interview with Licensed Practical Nurse (LPN) 1 on 09/04/2024 at 10:13 AM, she stated the nursing staff monitored refrigerators routinely to check for outdated or expired medications and vaccines. She stated when a medication was expired it should be sent back to pharmacy or discarded. LPN1 stated she did not know why the PPD vial was not dated. However, she stated it was important to date and store medication according to the manufacturer's instruction and the facility's policy to ensure the safety of the residents. 2. Observation of the 700 Hall medication cart on 09/04/2024 at 11:18 AM, revealed R7's insulin lispro was opened and not dated; R8's insulin lispro, insulin glargine, Lantus, latanoprost 0.005%, Betimol 0.5% eye drops, and Novolog pen were opened and not dated. R8's Novolog pen had no original pharmacy label, but the resident's name was written on the dark blue pen in barely visible black ink; R9's insulin lispro, insulin glargine, and Ketorolac 0.5% eye drops were open and not dated; R10's insulin lispro was opened and not dated; R27's Betimol 0.5% eye drops and Dorzolamide HCL 2% eye drops were opened and not dated; and R28's Bacitracin ointment was open, not dated, and stored with insulin pens and vials, and with eye drops. The tube was not in its original package and had no identifying resident label. During an interview with LPN1 on 09/04/2024 at 11:18 AM, she stated she was the nurse in charge of the 700 Hall medication cart. LPN1 stated that according to the facility's policy, nursing staff should date all vials, pens, and ointments when opened. She stated she was unsure if anyone in the facility conducted routine medication audits on any of the medication carts. The LPN stated nursing staff should discard all expired medicines. LPN1 further stated all opened eye drops, and insulin should be discarded 30 days after opening. During an interview with LPN7/Unit Manager (UM) on 09/10/2024 at 9:57 AM, she stated the nurse taking the cart was responsible to check for undated or expired medications. LPN7/UM stated as the Unit Manager she did not do formal audits of the medication carts and was unaware the 700 Hall medication cart had multiple opened and undated medications. She stated it was her expectation that nurses and Kentucky Medication Aides (KMA) label the medication vial, bottle, or insulin pen with the date it was opened. She stated further it was her expectation nurses and KMAs ensure medications were not expired prior to administering any medication. During an interview with the Infection Preventionist/Staff Development Coordinator (IP/SDC) on 09/06/2024 at 1:35 PM, she stated nurses working the medication carts were responsible for checking the medication carts and refrigerators for expired medications. She stated nursing leadership did not conduct formal audits of the medication carts and refrigerators. She stated that nurses were educated on policies and procedures related to medication administration and as nurses should follow nursing standards to label and date medication when opened. She stated it was her expectation that nurses and KMAs monitor the medication carts and the medication refrigerator to ensure the integrity of medications administered to residents. She stated it was important for the safety of the residents. During an interview with the Assistant Director of Nursing (ADON) on 09/20/2024 at 11:27 AM, she stated it was her expectation staff followed all the facility's medication administration policies and procedures. The ADON stated nurses and KMAs must date all multiuse medications when opened. The ADON stated it was important that nurses date all medications upon opening them to maintain the efficacy of the medication and for the safety of the residents. The ADON stated further that the nurse or KMA assigned to the cart was responsible to ensure that all medications were dated and labeled. She stated she did not require nurses to check every medication on the medication cart for expiration dates. The ADON stated nurses should ensure medications were not expired prior to administering any medication. During an interview with the Interim Director of Nursing (IDON) on 09/20/2024 at 11:48 AM, she stated it was her expectation that medications in the medication cart and refrigerator were stored according to the facility's policy and manufacturer's guidelines. She stated multi-dose vials should be dated when opened and discarded according to labeling instructions, and medication should not be stored in the refrigerator door. She further stated it was important to discard all expired medications to ensure their efficacy. The IDON stated she did not know why the bottle of PPD was not dated when opened. She stated it was important to date medication when opened and store all refrigerated medication properly to ensure the safety of the residents and safeguard the efficacy of the medication. During an interview with the Care Consultant (CC) on 09/20/2024 at 10:15 AM, she stated there was no scheduled medication cart audits by nurse leadership. The CC stated it was her expectation nurses and KMAs date medications when opened according to facility's policy. She stated if a nurse observed that a medication was opened and not dated, she should check the delivery date of the medication and if it was greater than the recommended shelf-life or was expired, it should be disposed of appropriately. She stated it was important to monitor the medication carts and the medication refrigerator to ensure the integrity of medications administered to residents. She stated it was important for the safety of the residents. During an interview with the Administrator on 09/17/2024 at 2:32 PM, he stated it was his expectation staff followed all of the facility's policies to keep residents safe. During a telephone interview with the Medical Director on 09/10/2024 at 4:05 PM, he stated it was his expectation staff followed all of the facility's policies and procedures related to all resident care. He stated it was important for the safety and well-being of the residents.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview, record review, and review of the facility's policies and review of the contracted company's policies and documents it was determined the facility failed to store food ...

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Based on observation, interview, record review, and review of the facility's policies and review of the contracted company's policies and documents it was determined the facility failed to store food in the residents' refrigerator in a safe and sanitary manner. This affected 25 of 96 current residents. Observation of [NAME] Unit's resident food freezer on 09/04/2024 revealed there was no thermometer in the freezer. An unfrozen ice gel pack was observed in the freezer. Additionally, multiple frozen food boxes were stored inside grocery bags, and were unlabeled and undated. The boxes of food were not frozen solid. The freezer compartment floor was dirty with melted liquid, packaging debris, dirt, food particles, and hair. The findings include: Review of the Federal Food and Drug Administration's (FDA) document titled, Safe Food Handling, current as of 03/05/2024, revealed the freezer operating temperature should be zero degrees Fahrenheit (F). Frozen food should be frozen solid. Staff should reject if fluids or water stains appeared in the bottom of the freezer or on packaging; or if there was ice crystals or frozen liquids on the food or the packaging. Review of the Dietary Service Agreement, between the facility and the contracted service provider (CSP), dated 06/01/2021, revealed the Registered Dietitian (RD) shall inspect all areas of the dietary department. Additionally, the RD was responsible to provide guidance and training to the Dietary Manager and dietary staff as required. Review of the CSP's Job Description titled, Dining Services Director/Account Manager, not dated, revealed the Dining Services Director was responsible for food safety and would ensure that established sanitation and safety standards were maintained. Review of the [NAME] Unit's nourishment refrigerator and freezer temperature logs on 09/04/2024 at 11:37 AM, revealed the freezer temperature was recorded as four degrees Fahrenheit (F) on 09/04/2024. Staff previously logged temperatures of two degrees F on 09/01/2024, six degrees F on 09/02/2024, and three degrees F on 09/03/2024. On 09/04/2024 at 11:45 AM, 09/10/2024 at 9:57 AM, 09/19/2024 at 1:56 PM, and 09/20/2024 at 10:15 AM, State Survey Agency (SSA) surveyor requested documentation for 08/2024, 07/2024, and 06/2024 of the nourishment refrigerator/freezer temperature logs. The facility did not provide the requested documentation. On 09/10/2024 at 9:57 AM, 09/19/2024 at 1:56 PM, and 09/20/2024 at 10:15 AM, the SSA surveyor requested a Resident Food/Nourishment Storage policy. The facility did not provide the requested documentation. Observation of the [NAME] Unit's resident nourishment freezer on 09/04/2024 at 11:37 AM, revealed the freezer unit felt warm and it was noted that there was no thermometer in the freezer. The recorded temperature on the facility's Temperature Log, dated 09/04/2024 was four degrees F. Staff previously logged temperatures of two degrees F on 09/01/2024, six degrees F on 09/02/2024, and three degrees F on 09/03/2024. An unfrozen ice gel pack was observed in the freezer. Additionally, multiple frozen food boxes stored inside grocery bags were unlabeled and undated. The freezer compartment floor was noted to have melted liquid, packaging debris, dirt, food particles, and hair. During an interview with the Interim Director of Nursing (IDON) on 09/04/2024 at 12:01 PM, she stated the night shift nurses monitored the nourishment refrigerator/freezer and documented the temperature on the posted Temperature Log. She stated everyone was responsible to ensure that the refrigerator and freezer were kept clean and sanitary and ensured food was stored according to policy. She stated the nourishment refrigerator/freezer was used for residents only and no staff food should be stored with resident food. Additionally, the IDON stated that all residents' food should be labeled and dated. During an interview with LPN7/Unit Manager (UM) on 09/10/2024 at 9:57 AM, she stated that the refrigerator and freezer temperatures were taken daily on the night shift. She stated the freezer should be at zero degrees F or below. During an interview with Licensed Practical Nurse (LPN) 11 on 09/20/2024 at 3:12 PM, she stated it was everyone's responsibility to check expiration dates, log refrigerator and freezer temperatures, and keep the nourishment refrigerator clean. LPN11 stated there was no set cleaning schedule, but the night shift clinical staff, the UM, and the dietary staff cleaned it weekly. The LPN stated the freezer should be at 32 degrees F. During an interview with Registered Nurse (RN) 3 on 09/20/2024 at 3:12 PM, she stated it was everyone's responsibility to check expiration dates, log refrigerator and freezer temperatures, and keep the nourishment refrigerator clean. RN3 stated there was no set cleaning schedule, but the night shift clinical staff, the UM, and the dietary staff cleaned it weekly. RN3 stated the freezer should be at 32 degrees F. During an interview with the Dining Services Director (DSD) on 09/06/2024 at 2:20 PM, he stated dietary staff stocked the nourishment refrigerator daily with snacks and ordered supplements. He stated stock was rotated. He stated that if staff saw that the nourishment refrigerator was not working properly, it would be his expectation that they notified the UM or himself. During a continued interview with the DSD on 09/19/2024 at 3:55 PM, he stated that it was everyone's responsibility to ensure the cleanliness of the nourishment refrigerator, check the temperature of both the refrigerator and freezer, and monitor food expiration dates. He stated that the nursing staff was in charge of recording temperatures on the daily temperature log and that he followed the CDC's food storage guidelines. The DSD also stated the residents' nourishment freezer should be maintained below 32 degrees F. The DSD stated storing residents' food according to food safety guidelines was important for the safety of the residents and to prevent food-borne illness. During a telephone interview with the RD on 09/18/2024 at 11:52 AM, she stated she was currently covering for someone on leave. The RD stated the CSP provided dietary services, including RD clinical services. She stated the CSP followed a policy and procedure manual, but there were occasions when there were policies not included in their manual. In such cases, the RD stated she referred to the facility's specific policy. She stated the dietary staff was responsible for stocking the refrigerators to ensure there were nutritional supplements for the residents. She stated the dietary staff was also responsible for disposing of anything not related to residents, such as staff items. During continued interview the RD on 09/18/2024 at 11:52 AM, she stated, I believe it's the nursing staff that is responsible for keeping the refrigerators cold. The RD stated it was a team effort. She stated that whoever was going in to stock the refrigerator and clean it should be responsible for checking to ensure the temperature was within acceptable parameters. The RD stated it was her expectation that everything in the residents' nourishment refrigerator and freezer should be labeled. She stated for proper storage the freezer temperature should remain at zero degrees F or colder for the safety of the residents and to prevent any food-borne illness. During an interview with the Interim Director of Nursing on 09/20/2024 at 11:48 AM, she stated it was everyone's responsibility to check the refrigerator freezer. She stated the ambassadors continually check their areas in the facility, including the residents' nourishment refrigerator freezer. She stated that everyone was responsible for ensuring the residents' food was dated and not expired. Additionally, she stated that it was everyone's responsibility to ensure that it was clean and that the daily temperatures were logged. The DON state the freezer should be 32 degrees F or below. During a telephone interview with the Chief Executive Officer (CEO) on 09/17/2024 at 2:32 PM, he stated it was his expectation that all staff follow the facility's policy and procedures to ensure the safety of both residents and staff. During a telephone interview with the Medical Director on 09/10/2024 at 4:05 PM, he stated it was his expectation staff followed all the facility's policies and procedures related to all resident care. He stated it was important for the safety and well-being of the residents.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policies, the Centers for Medicare and Medicaid Ser...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policies, the Centers for Medicare and Medicaid Services (CMS), and the Centers for Disease Control and Prevention (CDC) guidelines, it was determined the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent and control the development and transmission of communicable diseases affecting five of 96 Residents (Resident 5 (R5), R17, R18, R21, R23). Observation on 09/04/2024 revealed the doors to two droplet precaution isolation rooms, rooms [ROOM NUMBERS], remained open. The trash can inside R17 and R18's room, was overflowing with contaminated personal protective equipment (PPE). An opened bag of hand sanitizer gel was found on top of two boxes of opened gloves on the PPE cart located outside of R23's room, Observation on 09/06/2024 revealed Licensed Practical Nurse (LPN) 2 failed to clean shared vital sign equipment after use on R19's and failed to don (put on) appropriate PPE when entering R30's room, an enhanced-barrier precaution (EBP) room. Observation on 09/06/2024 revealed CNA5 and Unit Manager (UM) 1 failed to don (put on) appropriate PPE when entering R21's room, an EBP room, and failed to properly handle contaminated linen. Observation on 09/09/2024 revealed Registered Nurse (RN) 1 failed to perform hand hygiene after removing contaminated gloves, and before donning a clean pair of gloves. The findings include: Review of the CDC's Guidelines Clinical Safety: Hand Hygiene for Healthcare Workers, dated 02/27/2024, revealed hand hygiene should be used immediately before touching a patient, after touching a patient or patient's surroundings, and immediately after glove removal. Review of the CDC's signage titled, Special Droplet/Contact Precautions, revised 03/09/2020, revealed the door to the isolation room must remain closed. Review of the facility's policy, Infection Control, dated 01/23/2024, revealed the policy's purpose was to maintain a safe, sanitary, and comfortable environment and help prevent and manage transmission of diseases and infections. According to the policy, staff would prevent infections and implement isolation precautions, including standard and transmission-based precautions and provide for the safe cleaning and reprocessing of resident care equipment. Review of the facility's policy, Transmission-Based Precautions (TBP), dated 09/15/2023, revealed TBPs were initiated when a resident developed signs and symptoms of a transmissible infection. Transmission-based precautions may include contact precautions, droplet precautions, or airborne precautions. According to the policy, TBPs signage informs the staff of the CDC precautions and the instructions for use of PPE. PPE (i.e., gloves, gowns, and masks) were maintained outside the resident's room so that anyone entering the room could apply the appropriate equipment. Review of the facility's policy, Enhanced-Barrier Precautions, dated 09/15/2023, revealed the policy's purpose was to maintain a safe, sanitary, and comfortable environment and help prevent and manage transmission of diseases and infections. Signage was placed at the room entrance to inform staff of the need for and the type of precaution(s) Additionally, the signage informed the staff of instructions for use of PPE. Review of the facility's policy, Infection Control Disinfection of Non-Critical Patient Care Equipment, dated 01/23/2024, revealed the purpose of the policy was to maintain a safe sanitary and comfortable environment and to help prevent and manage transmission of diseases and infections. According to the policy noninvasive, non-critical portable clinical items shared among residents were part of the patient's immediate surroundings and may pose a threat of pathogen transmission. Routine cleaning disinfection should occur for non-critical patient care devices at a minimum when visibly soiled and on a regular basis between patients with an Environmental Protection Agency (EPA) registered hospital disinfectant. The facility did not provide a Hand Hygiene Policy. 1) Observation of the Blue Unit on 09/04/2024 at 8:55 AM, revealed an empty PPE cart outside R17's and R18's room. There were two boxes of opened gloves on top of the cart, with a computer and its cord also placed on top of the gloves. Additionally, the door to the room, which was a droplet isolation room, was open. The trash can inside the room was overflowing with contaminated PPE. Further observation revealed two opened boxes of gloves on top of the PPE cart outside of R23's room. Additional observation of R23's room revealed an open hand sanitizer bag on top of the gloves. Continued observation revealed that the door to R5's room, a droplet isolation room, was open. During an interview with CNA4 on 09/06/2024 at 10:35 AM, she stated she received training upon hire and throughout the year on infection control. CNA4 stated signs on the door indicated the type of PPE required to enter the room. She stated the doors to droplet/contact precaution rooms must remain closed. She could not say why the doors were left open. In addition, CNA4 stated staff were responsible for emptying the trash when it was full and taking it to the soiled utility room. Continued interview revealed staff should store PPE inside individual PPE carts located outside of each TBP room. She stated following infection control policies and keeping trash emptied and doors closed were important to prevent the spread of disease between residents and staff. During an interview with CNA3 on 09/06/2024 at 11:22 AM, she stated she received infection control training, including types of TBPs and using PPE. She stated that signs on the door indicated the type of isolation and the PPE required to enter the room. She stated the doors to droplet/contact precaution rooms should be kept closed if the resident was in the room. Continued interview revealed staff were responsible for emptying trash and bagging contaminated linen before leaving the room. She stated staff take linen and trash to the soil utility room. In addition, CNA3 stated PPE should be stored inside the PPE carts located outside rooms under TBP. She stated following facility policy, and ensuring doors to TBP rooms were closed was important to prevent cross-contamination and the spread of infection to residents. During an interview with CNA2 on 09/06/2024 at 1:15 AM, she stated doors to droplet isolation rooms must remain closed and that staff must put on PPE according to the signage before entering a TBP room. CNA2 stated before exiting the room staff should remove and dispose of the PPE in the trash. CNA2 stated PPE should be stored inside the PPE carts located outside of each TBP room. She stated following facility policy was important to prevent infections. 2) Observation of the Blue Unit on the 400 Hall on 09/06/2024 at 8:55 AM, revealed CNA6 exited R17's and R18's room, a droplet precaution isolation room, and did not doff her N95 respirator mask. During an interview with CNA6 on 09/06/2024 at 8:55 AM, she stated another staff member, whose name she could not recall, informed her that she was required to wear a N-95 respirator while in a droplet precaution room. However, she stated she was unaware she needed to remove the respirator after leaving the room. CNA6 stated she received infection control training, including information on types of TBPs and proper use of PPE when she was hired. CNA6 emphasized the importance of disposing contaminated PPE before leaving a room to prevent the spread of infection. 3) On 09/06/2024 at 9:05 AM, during an observation of the Blue Unit on the 200 Hall, LPN2 was observed performing a vital sign assessment and administering medications to R19. LPN2 brought the portable vital sign machine from room [ROOM NUMBER] across the hall to plug it into an electrical outlet. After using the machine LPN2 did not clean and disinfect it. Continued observation revealed LPN2 then entered R30's room, an EBP room, without donning PPE and used a portable wrist blood pressure (BP) cuff to take a blood pressure on R30. LPN2 placed the cuff on the medication cart without cleaning and disinfecting it. During an interview with LPN2 on 09/06/2024 at 9:17 AM, he stated he should have worn PPE in the EBP room. He did not provide an explanation for not following the facility's policy. LPN2 stated he received infection control training, including information on types of TBPs and proper use of PPE, when he was hired. Additionally, LPN2 stated signs were posted on the doors to EBP and TBP rooms to guide the staff and indicate the type of isolation and the PPE required to enter the room. LPN2 stated it was important to follow the signs posted on the door and follow the facility's policy to clean and disinfect shared equipment before and after use to prevent cross contamination and this spread of disease. 4) On 09/06/2024 at 9:20 AM, during an observation of the Blue Unit on the 200 Hall, CNA5 and Unit Manager (UM) 1 were observed providing direct care to R21, who was under EBPs. Both UM1 and CNA5 were wearing gloves, but they did not wear all of the appropriate PPE when repositioning R21 and changing his bed linens. Continued observation revealed R21's television remote fell on the floor. CNA5 picked up the remote but did not clean and disinfect it before putting it back on the bed. Additionally, CNA5 threw soiled linen on the floor. Neither the UM nor CNA bagged the contaminated linen before leaving the room. During an interview with CNA5 on 09/06/2024 at 9:28 AM, she stated this was her first day on the floor, and she was still getting used to the workflow. CNA5 stated she received infection control training, including information on types of TBPs and proper use of PPE when she was hired. She also noted that signs on the door indicated the type of isolation and the PPE required to enter the room. CNA5 stated she forgot to take the linen out of the room. She stated it was important to follow infection control policy, so residents 'do not catch diseases. During an interview with UM1 on 09/06/2024 at 9:28 AM, she stated she only needed a gown in an EBP room if she provided direct care to the resident. She stated full PPE was only required when staff provided direct care to a resident. UM1 stated that staff must wear a gown and gloves during high-contact resident care, such as bathing, device care, and wound care. Additionally, UM1 stated she did not stop to educate CNA5 about throwing contaminated linen on the floor because she did not want to do it in front of the SSA surveyor. She stated it was important to place contaminated linen in a plastic bag and not throw it on the floor to prevent the spread of infection. 5) During an observation of the Blue Unit on the 400 Hall on 09/09/2024 at 11:15 AM, Registered Nurse (RN) 1 was observed in the hallway removing her gloves. RN1 did not perform hand hygiene after doffing the gloves. The RN then took a new pair of gloves from the medication cart located in the hallway and did not perform hand hygiene before donning the new gloves. During an interview with RN1 on 09/09/2024 at 11:15 AM, she stated she should not have worn gloves in the hall. Furthermore, she stated she should have performed hand hygiene after removing her gloves and before donning a new pair. Per the interview, RN1 stated hand hygiene should be immediately before touching a patient, after touching a patient or patient's surroundings, and immediately after glove removal. She stated she received infection control training, including information on hand hygiene, types of TBPs, and the proper use of PPE when she was hired. She stated further it was important to follow infection control guidelines to prevent the spread of infection and keep residents safe. During an interview with the Infection Prevention/Staff Development Coordinator (IP/SDC) on 09/06/2024 at 1:35 PM, she emphasized the importance of following infection prevention and control procedures (IPCP). The IP/SDC stated it was important to keep room doors closed if the resident was on droplet precautions to prevent the spread of infectious droplets outside the room. She stated it was the responsibility of staff to empty trash when full. She stated staff know to doff PPE inside the resident's room. The IP/SDC stated it was never appropriate to doff PPE in the hallway. Per the interview, staff were to bag contaminated PPE and linen and place it in hampers in the dirty utility room. She stated that in an EBP room, staff do not need PPE if they do not anticipate contact with the resident or their belongings; however, staff must don PPE for direct care or if they touch the resident's belongings. Furthermore, the IP/SDC stated she expected staff to perform hand hygiene with alcohol-based hand rub (ABHR), or soap and water, before and after each resident's care. She stated that all staff were to use gel when going in and out of rooms. According to the IP/SDC, staff must hand sanitize before and after donning and doffing of all PPE. In addition, all shared medical equipment, such as the rolling vital sign machine and BP cuffs, should be sanitized between each resident use with Clorox Bleach Wipes. She stated it was important to prevent contamination of clean supplies and stop the spread of infection. During continued interview, the IP/SDC stated the facility followed its policies and CDC guidelines and that it was essential to adhere to policies and procedures to prevent the spread of infection, especially to residents at risk of infection or rehospitalization. The IP/SDC stated nurse leadership, including the DON, ADON, and the Unit Managers (UM), were well-trained in infection prevention and control practices. She stated they usually do monthly in-service with ongoing education related to hand hygiene, CDC guidelines, and personal protective equipment. She stated they do not formally audit staff, but if she saw a breach in infection control, she stopped and educated staff on the spot. The IP/SDC stated it was her expectation that staff knew what type of isolation precaution the resident was in and keep up with daily changes. During interview with the Interim Director of Nursing (IDON) on 09/20/2024 at 9:15 AM, she stated staff received training on infection control upon hire. She stated the IP/SDC and nursing leadership monitored staff for infection control compliance. Further interview revealed the purpose of cleaning and sanitizing shared equipment, proper hand hygiene, and correct use of PPE was to decrease the risk of transmission of infection. The IDON stated it was her expectation all staff followed the facility's policy and procedures related to ICP. During an interview with the Administrator on 09/17/2024 at 2:32 PM, he stated it was his expectation staff followed all the facility's policies to keep residents safe. During a telephone interview with the Medical Director on 09/10/2024 at 4:05 PM, he stated it was his expectation staff followed all the facility's policies and procedures related to all resident care. He stated it was important for the safety and well-being of the residents.
Jan 2024 17 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Infection Control (Tag F0880)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, review of the facility's fact sheet Preventing the Spread of Bloodborne Pathogen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, review of the facility's fact sheet Preventing the Spread of Bloodborne Pathogens, review of the facility's online education course outline, Bloodborne Pathogens and the Use of Standard Precautions, review of Assure Platinum Blood Glucose Monitoring System Cleaning and Disinfecting QA/QC Reference Manual, Microdot (brand) bleach wipes manufacturer's instructions, Cleaning and Disinfecting Recommendations,'; review of the facility's internal resource Common Infections, PPE & Isolation Guidelines,; review of the CDC's Enhanced Barrier Precaution (EBP) door signage, and review of the facility's policies, it was determined the facility failed to implement recommended interventions for the cleaning and disinfecting of a shared glucometer (glucose monitoring device), according to manufacturer's instructions. This affected two (2) of seventy-one (71) sampled residents (Residents #325 and #327). The facility had twenty-six (26) residents that required glucose monitoring. Observation on 01/22/2024 of Licensed Practical Nurse (LPN) #1, performing a blood glucose fingerstick using a shared glucometer between Residents #325 and #327 revealed the LPN failed to clean and disinfect the glucometer per the manufacturers' instructions between resident use. In addition, LPN #1 failed to perform hand hygiene between the residents. Further observation on 01/25/2024 of LPN #4 cleaning and disinfecting the glucometer after use on Resident #332 revealed LPN #4 did not use barriers for the machine, failed to disinfect it correctly, and failed to place it in its disinfection case for storage. The facility's failure to have an effective system in place to ensure residents had blood glucose fingersticks performed using a clean and disinfected glucometer has caused or is likely to cause serious injury, harm, impairment, or death to a resident. Immediate Jeopardy was identified on 01/24/2024 and was determined to exist on 01/22/2024 in the area of 42 CFR 483.80 Infection Control at a Scope and Severity (S/S) of a J. The facility was notified of the Immediate Jeopardy (IJ) on 01/24/2024. The facility provided an acceptable Immediate Jeopardy (IJ) Removal Plan on 01/26/2024 alleging removal of the IJ on 01/27/2024. The State Survey Agency (SSA) determined the removal of the IJ as alleged before exit on 01/28/2024, which lowered the S/S to an E while the facility develops and implements a Plan of Correction (PoC) and the facility's Quality Assurance (QA) monitors to ensure compliance with systemic changes. Furthermore, the facility failed to follow its infection prevention and control policies and procedures regarding the handling of linens to prevent the spread of infection, and failed to disinfect a shared lift. The findings include: Review of the facility's policy titled, Infection Control, revised 10/2018, revealed the facility established guidelines for implementing isolation precautions, including standard and transmission-based precautions, and to provide guidelines for the safe cleaning and reprocessing of reusable resident care equipment. Continued review of the policy revealed that all personnel would be trained on infection control policies and practices upon hire and periodically thereafter. Per the policy, the quality assurance and performance improvement (QAPI) committee and the infection control committee were responsible to review and revise the facility's Infection Prevention and Control Program (IPCP) and to assist department heads and managers to ensure that infection control policies and practices were implemented and followed. Review of the facility's policy titled, Glucometer Cleaning and Disinfecting, revised 01/24/2024, revealed the purpose of cleaning glucometers was to minimize the risk of transmitting bloodborne pathogens. The review revealed cleaning and disinfection procedures should be performed to clean dirt, blood, and other bodily fluids off the exterior of the glucometer before performing the disinfectant procedure. Furthermore, the policy stated all licensed staff would follow the manufacturer's guidelines and recommendations for cleaning and disinfecting of the glucometer. Review of the Assure Platinum Blood Glucose Monitoring System Cleaning and Disinfecting QA/QC Reference Manual, revised 12/2014, revealed the blood glucose meters needed to be cleaned and disinfected after each use. The manual stated cleaning and disinfecting was accomplished according to the manufacturer's guidelines with an Environmental Protection Agency (EPA) registered disinfectant or germicide that was approved for a health care setting. Per the manual, Microdot (brand) bleach wipes were approved for use with the Assure Platinum (brand) glucometer. Review of the Microdot bleach wipes instructions, Cleaning and Disinfecting Recommendations, no date, revealed to thoroughly clean the glucometer surface; wrap the glucometer with a bleach wipe, covering all surfaces of the glucometer; and place the wrapped glucometer face down inside the disinfection case. The instructions continued, with the lid closed, activate a timer for three (3) minutes to allow the glucometer to remain in contact with the bleach wipes. Review of the facility's policy titled, Transmission Based Precautions, dated 09/15/2023, revealed transmission-based precautions (TBP) included contact precautions, droplet precautions, and airborne precautions. The policy stated TBP were initiated when a resident developed signs and symptoms of a transmissible infection or had a laboratory confirmed infection and was at risk for transmitting the infection to other residents. 1. Review of the facility's Glucose Monitoring list, dated 01/23/2024, revealed the list contained twenty-four (24) residents, including Residents #325 and #327. Review of the facility's Glucose Monitoring list, dated 01/24/2024, revealed the list contained twenty-six (26) residents, including Resident #325 and #327. Continuous observation, on 01/22/2024 at 6:22 PM, of Licensed Practical Nurse (LPN) #1, while performing a pre-meal blood glucose test revealed LPN #1 entered Resident #325's room holding a blue plastic basket with Resident #325's insulin pen, a bottle of glucose testing strips, unwrapped gauze, unused lancets, alcohol wipes, and band aids. The LPN performed a blood sugar finger stick on Resident #325. LPN #1 exited the room without performing hand hygiene (HH). She was carrying the shared glucometer inside the basket on top of the other supplies. LPN #1 failed to clean the glucometer used on Resident #325. LPN #1 then walked into Resident #327's room with the basket of supplies and the contaminated glucometer and performed a blood sugar finger stick on the resident. She did not perform HH prior to entering the room. LPN #1 then exited the room with the glucometer inside the basket. She did not clean the glucometer prior to exiting Resident #327's room nor did she perform HH upon exit. In an interview with LPN #1 on 01/22/2024 at 6:30 PM, she stated she cleaned the glucometer after each use. She stated she had just used a bleach wipe which was located on her medication cart. The State Survey Agency (SSA) Surveyor asked LPN #1 to demonstrate how she cleaned the glucometer. LPN #1 placed the contaminated glucometer in the top drawer of the medication cart without a barrier. LPN #1 stated, I used these. She then opened the bottom drawer of the medication cart and took out a container of Microdot bleach wipes. LPN #1 stated she tried to pull a wipe out of the container but realized the container had never been opened and was still factory sealed. The LPN then stated, I didn't clean it [the glucometer] between sticks. I'm not going to lie to you. When asked about the cleaning process of the glucometer, LPN #1 stated it should be cleaned after every use and left wet for five (5) minutes. In continued interview with LPN #1 on 01/22/2024 at 6:30 PM, she stated the shared glucometer should be stored in a plastic container after cleaning. Although she pointed to a blue plastic lid, she was unable to find the bottom part of the container. Observation, at the time of the interview, revealed there was a blue lid on the medication cart, but no disinfection container was available. Furthermore, when interviewed about placing the contaminated glucometer and Resident #325's insulin pen on top of unused clean lancets and the blood glucose monitoring strips, she stated that was how she carried her supplies from room to room. LPN #1 stated she did not consider placing contaminated equipment on clean supplies was an infection control breach. The LPN stated, Nothing touched a resident. She stated she received IPCP training upon hire and annually. When interviewed related to the significance of cleaning and disinfecting multi-use equipment and performing HH before and after direct resident care, LPN #1 explained that those actions helped to prevent the spread of infection. In an interview with Registered Nurse (RN) #1 on 01/23/2024 at 10:02 AM, she stated her practice for cleaning shared glucometers was to wipe them down with an alcohol wipe after each use. She further stated she cleaned the glucometer at the beginning of her shift with a bleach wipe. Per the interview, the facility trained her to clean the glucometers but did not specify which wipe to use. In an interview with the Director of Nursing/Infection Preventionist (DON/IP) and the Minimum Data Set/Infection Preventionist (MDS/IP) Nurse on 01/23/2024 at 1:27 PM, they stated all staff members were trained on IPCP. The DON/IP stated the facility followed state and federal guidelines to prevent the spread of infection. The DON/IP stated the facility did not have a specific policy addressing shared equipment, and clinical staff members were trained to clean multiuse or shared equipment, including vital sign equipment, glucometers, and Hoyer lifts (brand of mechanical lift) after each use. The DON/IP stated, Everyone who is clinical receives this on hire. She stated it was her expectation for staff using shared and multi-use equipment to clean and disinfect the equipment after each use with a bleach wipe and to wait for the appropriate time. The DON/IP further stated clinical staff members were aware of kill times, and they were posted on the bleach wipe container. During the interview the DON/IP stated, We use an alcohol swab to clean bleach residue off the glucometer and use a bleach wipe first for proper kill time. I'd have to refer to the container for kill time, but I believe it's two (2) or three (3) minutes. The DON/IP stated that she and the unit managers continually perform visual audits and on the spot education. However, she stated, We don't keep paper records of those audits. Both the DON/IP and the MDS/IP Nurse stated following IPCP guidelines were important to prevent the spread of infectious material. Observation with the DON, on 01/24/2024 at 8:55 AM, revealed there were currently twelve (12) shared glucometers being used throughout the facility, and all should be kept on the medication carts. Further observation revealed seven (7) of the eight (8) medication carts had glucometers, with two (2) on the 100 Hall; one (1) on the 200 Hall; one (1) on the 400 Hall; one (1) on the 500 Hall; two (2) on the 600 Hall; two (2) on the 700 Hall; and one (2) on the 800 Hall. One (1) glucometer was found on the 300 Hall treatment cart. The 300 Hall glucometer was stored in a blue plastic tray with unwrapped gauze, band aids, lancets, alcohol wipes, and packaged needles. In additional interview with the DON/IP on 01/24/2024 at 9:15 AM, she stated to prevent cross contamination, shared glucometers should not be stored inside the plastic basket along with other supplies on the medication cart. She stated they should be placed in a container with a lid after cleaning and disinfecting per manufacturer's instructions. When asked who was responsible for ensuring IPCP compliance and addressing breakdowns related to infection control, the DON stated that unit managers and nurse leadership perform weekly audits of the medication carts and daily visual rounds of clinical staff performing direct care to ensure compliance with IPCP. The DON/IP stated of the residents who received glucose monitoring, one (1) resident had a bloodborne pathogen. She stated Resident #329 had a diagnosis of HIV. Additionally, she stated Resident #329 had a diagnosis of diabetes and received insulin and blood glucose monitoring before meals. Review of Resident #329's Face Sheet revealed the facility admitted the resident on 01/17/2024 with diagnoses to include human immunodeficiency virus (HIV) disease, type 2 diabetes mellitus, and history of urinary tract infections. Resident #329 was on the Glucose Monitoring list. Review of Resident #331's Face Sheet revealed the facility admitted the resident on 01/12/2024 with diagnoses to include type 2 diabetes mellitus and acute and chronic hepatitis B (HBV). Resident #331 was on the Glucose Monitoring list. Observation on 01/25/2024 at 3:45 PM during quality monitoring, by a Regional Care Consultant Nurse, of Licensed Practical Nurse (LPN) #4 performing a blood glucose fingerstick on Resident #332, revealed LPN #4 retrieved the glucometer from the top drawer of the medication cart. The glucometer was resting on top of an open roll of bandage tape along with a pair of bandage scissors. It was in close contact with various items in the drawer. LPN #4 placed the glucometer on the medication cart without using a barrier sheet, and then collected the necessary supplies in a plastic cup. LPN #4 proceeded to the resident's bedside and put the supplies on the bedside table. The blood glucose fingerstick was performed, and immediately after the procedure, the LPN placed the contaminated glucometer, with the test strip still engaged on top of the resident's bedside table without using a barrier. LPN #4 then moved to the resident's sink and placed the glucometer on a barrier. The LPN removed the Microdot bleach wipe container from the cart and placed it on the resident's sink without using a barrier. The LPN gloved and cleaned the glucometer. The glucometer was then wrapped with bleach wipes; however, LPN #4 did not cover all four (4) sides, and it was placed on top of the medication cart using a barrier instead of being put in the disinfectant case as per manufacturer's instructions. In an interview with LPN #4 on 01/25/2024 at 3:45 PM, he stated that all clinical staff had received training to include written instruction and a test regarding how to clean and disinfect glucometers. However, he stated he did not receive a live demonstration and was not asked to demonstrate proper technique back. 2. Observation on 01/23/2024 at 3:10 PM, revealed a dirty towel on the floor in the 400 Hall outside of room [ROOM NUMBER]. The towel remained on the floor for five (5) minutes while multiple staff members walked past it. When the DON noticed the towel, she picked up the towel and placed it in a plastic bag, which she then put in the soiled utility room. Observation, on 01/23/2024 at 5:30 PM, revealed a dirty sheet lying in the entrance of room [ROOM NUMBER], which extended to the hallway of the 700 Hall. In an interview with the Director of Housekeeping on 01/24/2024 at 5:00 PM, the Director stated linen should never be thrown on the floor or other surfaces in the room or in the hallway. The Director stated linen should be bagged and taken to the dirty utility promptly. Observation on 01/25/2024 at 8:30 AM, revealed Certified Nursing Assistant (CNA) #14 walking down the 800 Hall holding clean linens against her uniform. In an interview with CNA #14 she stated she had been trained on IPCP policies. She stated linen should be held away from the body to prevent the spread of germs. In an interview with the MDS/IP Nurse on 01/24/2024 at 8:35 AM, she stated staff should not hold linen up against their clothing. She stated linen should be held away from the body to prevent cross contamination. She stated when she saw staff members failing to follow IPCP policies she would stop and educate them on the spot. 3. Observations on 01/22/2024 at 3:38 PM and on 01/23/2024 at 3:27 PM revealed the sit-to-stand lift in the 400 Hall was visibly soiled with a brown substance streaked on the foot pad and bottom bar of the lift. In an interview on 01/23/2024 at 3:27 PM, the Director of Nursing (DON) stated the lifts should be cleaned after every use and when visibly soiled. She further stated she would clean the lift and re-educate staff. In an interview with the Regional Care Consultant (RCC) Nurse on 01/28/2024 at 5:32 PM, she stated that all staff should follow IPCP to prevent the spread of infection in the facility. In an interview with the Director of Regulatory on 01/28/2024 at 2:45 PM, she stated the role of the Director of Regulatory was to assist the facility and train the nursing leadership and staff. Additionally, she stated regional nurses were assigned to help the DON by providing resources. The Director of Regulatory emphasized that all staff members should follow the facility's IPCP. She also mentioned that the facility followed state and federal guidelines, and if CMS required something to be followed, the facility should comply with the requirements. She stated it was important to prevent the spread of infection. During an interview with the Administrator on 01/28/2024 at 5:05 PM, the Administrator stated it was her expectation for the staff to follow the facility's IPCP, which included current standards, policies, and procedures based on state and federal regulations. She stated the QAPI committee reviewed policies annually. When asked if following current guidelines was important to provide a safe environment and to help prevent the spread of infections, she stated, Yes. She reported nurse leadership ensured quality assurance and compliance with IPCP through a triple check system that included daily visual rounds at the bedside and of clinical staff performing direct care. She added that although daily rounding by nurse leadership was not documented, issues were resolved through a root cause analysis of the failure. According to the Administrator, the root cause of the staff's failure to clean the glucometers was that staff did not understand the education. She further emphasized that the facility followed state and federal regulations, including the state health department recommendation. She stated all staff should follow IPCP to prevent the spread of infection in the facility. The facility provided an acceptable Immediate Jeopardy (IJ) Removal Plan on 01/26/2024, alleging removal of the IJ on 01/27/2024. Review of the IJ Removal Plan revealed the facility implemented the following: 1. Residents #325 and #327 were assessed by a licensed nurse on 01/24/2024 using a Risk for Infection Assessment, in which each resident was assessed for any signs and symptoms of infections. A full set of vital signs was included in the assessment. Residents #325 and #327's physician and responsible parties were notified of the potential for bloodborne pathogen exposure on 01/24/2024 by a licensed nurse. Glucometer Cleaning and Disinfecting Policy was revised on 01/24/2024 by the Governing Body, which included the [NAME] President (VP) of Regulatory, VP of Clinical Operations, VP of Operations, and the VP of Clinical Reimbursement. LPN #1 was educated by the Chief Nursing Officer (CNO) on 01/24/2024 on Preventing the Spread of Bloodborne Pathogens. 2. On 01/24/2024 all twenty-six (26) residents receiving accu-checks (blood glucose monitoring) were assessed by a licensed nurse to ensure there were no signs and symptoms related to bloodborne pathogen exposure. In addition, on 01/24/2024, all residents receiving accu-checks and/or the residents' representatives and physicians were notified of the potential bloodborne pathogen exposure. Each was offered lab testing related to the potential bloodborne pathogen exposure. This was completed by licensed nurses. On 01/24/2024, physician's orders were obtained for twenty-five (25) of the twenty-six (26) residents and/or resident representatives who requested lab testing completed. A hepatitis (HEP) and human immunodeficiency virus (HIV) exposure panel was obtained on 01/26/2024 for twenty-three (23) of the twenty-six (26) residents. One (1) resident refused labs, one (1) resident was transferred to the hospital on [DATE], and one (1) resident was discharged home on [DATE] prior to the lab being drawn. An at Risk for Infection care plan was implemented and completed on 01/24/2024 for each of the twenty-six (26) residents. Testing was offered and he/she is expected to return to the facility. Resident #325 refused and then was admitted to the hospital. Resident #325 was offered and refused, wishing to have it done at his/her PCP. 3. Education by the Regional Care Consultant (RCC) Nurse, Director of Regulatory, and the Vice-President (VP) of Clinical Operations on the Glucometer Cleaning and Disinfecting process per the manufacturers' guidelines and on bloodborne pathogens was provided to the Director of Nursing (DON), Minimum Data Set (MDS) Nurses, and licensed nurses on 01/24/2024. A posttest was given requiring a minimum score of one hundred percent (100%). Those who did not receive a score of one hundred percent (100%) were reeducated and tested again, until a score of one hundred percent (100%) was achieved. Any nurse not receiving education by 01/24/2024 would be provided with the education prior to working their next shift. Due to a breach in infection control practices observed on 01/24/2024 during observation of an accu-check being performed, all licensed nursing staff were immediately reeducated. The RCC Nurse, Director of Regulatory, and the VP of Clinical Operations revised the education to include the required steps of completing an accu-check per the manufacturers' guidelines and on the cleaning and disinfection process of the glucometer per manufacturers' guidelines. The revised reeducation was done on 01/25/2024 and required a competency review with a return demonstration. This was repeated until each licensed nurse on the day and evening shifts passed the competency return demonstration with one hundred percent (100%) accuracy. The RCC Nurse arrived at the facility prior to the day shift on 01/26/2024 so that any licensed nurses that had not been educated and were scheduled to work were reeducated prior to working their shift. Any licensed nurse not receiving reeducation by 01/26/2024 would not work until they had completed reeducation and passed the competency return demonstration. All new licensed nurses or agency nurses would be educated by a member of nursing management during orientation prior to providing resident care. Starting 01/25/2024, the DON, Assistant DON, Unit Managers, MDS Nurse, or Regional Nurses would observe ten (10) accu-checks weekly for four (4) weeks, being performed with the cleaning and disinfecting process after the accu-check had been performed. 4. An ad hoc Quality Assurance Performance Improvement (QAPI) meeting was held on 01/24/2024 with the Medical Director and the QAPI Team Members, which included the DON, Administrator, and the Administrator in Training. The QAPI Committee would meet daily for seven (7) consecutive days, starting on 01/25/2024, then weekly for four (4) weeks, then monthly thereafter for recommendations and further follow up regarding the plan of correction. Audit documentation would be submitted to the QAPI Committee for review and to ensure compliance. The Administrator was responsible for the oversight of the removal plan to ensure ongoing compliance. The State Survey Agency validated implementation of the facility's IJ Removal Plan as follows: 1. Review of the Risk for Infection Assessments dated 01/24/2024 confirmed Residents #325 and #327 were assessed by the DON and each resident was assessed for any signs and symptoms of infections. A full set of vital signs was included in the assessment. Review of the Risk for Infection Assessments dated 01/24/2024 confirmed Residents #325 and #327's physician and responsible parties were notified by the Director of Nursing (DON) of the potential for bloodborne pathogen exposure on 01/24/2024. Review of the revised Glucometer Cleaning and Disinfecting Policy, dated 01/24/2024, revealed it included the addition of 1) licensed staff would follow the manufacturer's guidelines and recommendations for the cleaning and disinfecting of the glucose monitors; and 2) the staff would receive education on cleaning and disinfecting the glucose monitors per the manufacturer's guidelines upon hire and as needed. Review of signed documentation related to LPN #1's reeducation by the Chief Nursing Officer (CNO), dated 01/24/2024, indicated LPN #1 was educated on the Glucometer Cleaning and Disinfecting Policy, the Infection Control Policy, and Preventing the Spread of Bloodborne Pathogens education module by the American Red Cross. 2. Review of the Risk for Infection Assessment sheets, dated 01/24/2024, revealed the DON, the RCC Nurse, and the Director of Regulatory (also a nurse) performed a risk assessment on all twenty-six (26) residents receiving accu-checks (glucose monitoring). Review of the Risk for Infection Assessment sheets, dated 01/24/2024, revealed the DON, the RCC Nurse, and the Director of Regulatory notified all residents and/or the residents' representatives and physician of the potential bloodborne pathogen exposure. Review of lab orders dated 01/24/2024 for twenty-five (25) of the twenty-six (26) residents receiving accu-checks, revealed a HEP and HIV Exposure Panel was ordered by the physician for residents and/or resident representatives who requested lab testing. One (1) resident was discharged on 01/25/2024. Review of the completed lab orders revealed a HEP and HIV Exposure Panel lab draw was completed on 01/26/2024 for twenty-three (23) of the twenty-six (26) residents. One (1) resident refused labs, one (1) resident was transferred to the hospital on [DATE], and one (1) resident was discharged home on [DATE] prior to the lab being drawn. Review of Care Plans revealed a Risk for Infection care plan was implemented on 01/24/2024 for each of the twenty-six (26) residents to include the resident was at risk for potential adverse effects related to potential bloodborne pathogen exposure. Interventions included to notify the provider of the potential exposure, perform a nurse assessment for signs and symptoms of adverse effects, obtain labs as ordered by the provider, and notify the resident and/or responsible party of the potential exposure. 3. Review of education, posttests with a score of one hundred percent (100%) achieved, and sign-in sheets, dated 01/24/2024, revealed thirty-one (31) nursing staff members were educated on the Glucometer Cleaning and Disinfecting process per the manufacturers' guidelines and on bloodborne pathogens, and it was provided by Nursing Leadership. Review of the revised reeducation, completed on 01/25/2024 to 01/26/2024, revealed training and education to include Glucometer Cleaning and Disinfecting and Blood Glucose Testing, with return demonstration competency tests, signed by the staff and educator, showing one hundred percent (100%) accuracy achieved for thirty (30) nursing staff. Review of the quality assurance (QA) audits revealed the Regional Nurses observed three (3) accu-checks being performed with the cleaning and disinfecting process after the accu-check had been performed on 01/26/2024 and 01/27/2024. Observation on 01/28/2024 at 11:30 AM of Licensed Practical Nurse (LPN) #4 performing a blood glucose fingerstick on Resident #330, revealed LPN #4 performed the procedure and cleaned and disinfected the glucometer correctly, per manufacturers' instructions. Observation on 01/28/2024 at 11:45 AM of RN #7 (Agency) performing a blood glucose fingerstick on Resident #90, revealed RN #7 performed the procedure and cleaned and disinfected the glucometer correctly, per manufacturers' instructions. Observation on 01/28/2024 at 12:01 PM of LPN #10 performing a blood glucose fingerstick on Resident #97, revealed LPN #10 performed the procedure and cleaned and disinfected the glucometer correctly, per manufacturers' instructions. Observation on 01/28/2024 at 12:15 PM of RN #2 performing a blood glucose fingerstick on Resident #20, revealed RN #2 performed the procedure and cleaned and disinfected the glucometer correctly, per manufacturers' instructions. In interviews with Licensed Practical Nurse (LPN) #4 on 01/28/2024 at 11:30 AM; RN #7 on 01/28/2024 at 11:45 AM; LPN #10 on 01/28/2024 at 12:01 PM; and RN #2 on 01/28/2024 at 12:15 PM, all stated the RCC Nurse conducted one-on-one (1:1) training for all nurses on how to properly clean and disinfect glucometers. All stated the nurse trainer provided live demonstrations and had the nurses perform a return demonstration to ensure proper understanding. All stated infection control training was important in preventing the spread of disease. All stated they had received a live demonstration and education to include written instruction and a test regarding how to perform blood glucose monitoring and how to clean and disinfect glucometers per the manufacturer's instructions. They further stated they had to pass the written test with one hundred (100%) accuracy, and they were required to perform a return demonstration. In an interview with the RCC Nurse on 01/28/2024 at 5:32 PM, she stated she was responsible for providing education to all nurses working in the facility on how to clean and disinfect glucometers. She stated that she had provided training to all nurses before the start of their shift, which involved both instruction and live demonstration. After that, she stated each nurse was required to provide a return demonstration to ensure compliance. She stated the education was based on the manufacturer's instructions for the glucometer and Microdot bleach wipes. In an interview with the Director of Regulatory on 01/28/2024 at 2:45 PM, she stated nursing staff received education on cleaning and disinfecting glucometers from the RCC Nurse. She stated the training was followed by a return demonstration to ensure the staff understood it. The Director of Regulatory reported the education was based on manufacturers' instructions for the glucometer and Microdot bleach wipes. 4. Review of the QAPI sign-in sheet dated 01/24/2024 revealed the QAPI Committee, which included the Medical Director, Administrator, DON, Risk Manager, VP of Clinical Operations, VP Regulatory, VP Operations, and Administrator in Training, had a meeting. Review of the QAPI sign-in sheet dated 01/25/2024 revealed the QAPI Committee, which included the Medical Director, Administrator, DON, MDS Nurse, and the Social Services Director, had a meeting. Review of the QAPI sign-in sheet dated 01/26/2024 revealed that the QAPI Committee, consisting of the Medical Director, Administrator, DON, MDS Nurse, and Social Services Director, had a meeting. During an interview with the VP of Clinical Operations on 01/26/2024 at 3:43 PM, he stated the QAPI Committee had convened to address the IJ findings. He stated the committee discussed the education and re-education of staff, as well as the progress of staff education and competency training. He stated the Medical Director, Administrator, DON, and other nursing leadership members met daily on 01/24/2024, 01/25/2024, and 01/26/2024 as part of the IJ removal plan.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Comprehensive Care Plan (Tag F0656)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 7. Review of Resident #1's Face Sheet revealed the facility admitted the resident on 06/24/2021 with diagnoses of bilateral sens...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 7. Review of Resident #1's Face Sheet revealed the facility admitted the resident on 06/24/2021 with diagnoses of bilateral sensorineural hearing loss, chronic obstructive pulmonary disease (COPD), and type 2 diabetes. Review of Resident #1's care plan, dated 12/10/2023, revealed an identified problem of hearing loss and an intervention in place that provided adaptations as needed for hearing loss. Review of Resident #1's Quarterly Minimum Data Set (MDS) Assessment, dated 12/02/2023, revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of fourteen (14) of fifteen (15), which indicated no impaired cognition. Observation on 01/22/2024 at 3:21 PM revealed a caption phone on Resident #1's bedside table. The phone was on and connected to power. Additional observation revealed no visible captions on the telephone when the resident attempted an outside call. During an interview with Resident #1 on 01/24/2024 at 8:53 AM, the resident stated his/her phone had not worked in a long time. The resident stated it worked when he/she first came to the facility in 2021. The resident further stated he/she notified staff multiple times, but it was never fixed. Resident #1 stated he/she thought it just needed an internet connection. In an interview on 01/28/2024 at 2:02 PM with the Director of Nursing (DON), she stated she was not aware of Resident #1's caption phone and did not know the care plan was not followed. She further stated a hearing impairment with interventions for communication should be addressed on a care plan and staff should follow it. 8. Review of Resident #11's Face Sheet revealed the facility admitted the resident on 06/26/2018 with diagnoses including congestive heart failure, acute respiratory failure, and chronic obstructive pulmonary disease (COPD). Review of Resident #11's Quarterly Minimum Data Set (MDS) Assessment, dated 11/08/2023, revealed the facility assessed the resident using a Brief Interview for Mental Status (BIMS) with a score of fifteen (15) of fifteen (15), indicating the resident was cognitively intact. Further review revealed the facility did not indicate on the MDS assessment that Resident #11 received supplemental oxygen therapy during the look-back period. Observation on 01/23/2024 at 9:51 AM, on 01/24/2024 at 3:25 PM, on 01/25/2024 at 11:06 AM, and on 01/26/2024 at 6:22 PM revealed Resident #11 was wearing a nasal cannula, attached to an oxygen concentrator, set to deliver two (2) liters of oxygen per minute. Review of Resident #11's care plan, dated 12/22/2023, revealed the facility failed to include supplemental oxygen therapy management in Resident #11's care plan. In an interview on 01/27/2024 at 4:21 PM, Registered Nurse (RN) #5 stated parameters for oxygen therapy management should have been located on Resident #11's care plan, but she had not looked to see if interventions were included on Resident #11's care plan. In an interview on 01/28/2024 at 2:03 PM, the Director of Nursing (DON) stated her expectations were for oxygen therapy to be included in the resident's care plan. She further stated she was unable to pinpoint how the process failed with Resident #11's orders and care plan not being developed. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated the process for care plan development was for the Interdisciplinary Team (IDT), which included the DON and MDS Coordinator, to review the discharge information from the acute care facility and talk with the resident to ensure relevant care areas were included in the resident's care plan. She further stated the facility was in the process of conducting a root cause analysis as to why the oxygen therapy was not added to Resident #11's care plan. 9. Review of Resident #4's Face Sheet revealed the facility admitted the resident on 12/20/2024 with diagnoses including polyneuropathy, generalized muscle weakness, and anxiety disorder. Review of Resident #4's Annual Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident's preferences for his/her daily schedule. Further review revealed the resident indicated choosing his/her bedtime, choosing what to wear, and doing his/her favorite activities were all very important to him/her. Review of Resident #4's Quarterly Minimum Data Set (MDS) Assessment, dated 11/30/2023, revealed the facility assessed the resident using a Brief Interview for Mental Status (BIMS) with a score of fifteen (15) of fifteen (15), indicating the resident was cognitively intact. Continued review revealed the facility assessed the resident as dependent for sit-to-stand and bed-to-chair transfers. Review of Resident #4's care plan revealed the facility identified Resident #4 required extensive assist from one (1) staff member for dressing and was dependent on two (2) staff members and a Hoyer lift for transfers. Further review revealed the facility did not specify when Resident #4 preferred to get up in the morning or go to bed at night. Review of the CNA Care Guide, not dated, revealed no documentation of Resident #4's preference for a time to be dressed for the day. In an interview on 01/22/2024 at 3:24 PM, Resident #4 stated staff did not get him/her out of bed until between 10:00 AM and 11:00 AM, or sometimes later. Resident #4 stated he/she had told multiple staff members he/she wanted to get up by 9:30 AM, but staff did not honor his/her request. Observation on 01/23/2024 at 11:08 AM revealed Resident #4 was in bed, wearing a hospital gown, wanting to get up for the day. Additional observation on 01/24/2024 at 10:16 AM, on 01/25/2024 at 10:22 AM, and on 01/27/2024 at 10:02 AM revealed Resident #4 in bed, wearing a hospital gown, with unbrushed hair. In an interview on 01/23/2024 at 11:08 AM, Resident #4 stated he/she was sick of this place never getting him/her ready for the day before lunch time. In additional interview on 01/23/2024 at 2:40 PM, Resident #4 stated staff assisted him/her in getting dressed and up into the wheelchair after lunch. In an interview on 01/23/2024 at 3:40 PM, CNA #1 stated she knew Resident #4 preferred to get dressed and out of bed by 10:00 AM, but she was not able to honor that request because there were too many dependent residents in her assignment that she needed to take care of first. In an interview on 01/28/2024 at 2:03 PM, the Director of Nursing (DON) stated she was not aware of Resident #4's preference to get out of bed earlier in the morning. She further stated when a resident expressed a preference regarding their care, it was her expectation for staff to update the CNA care guide, and the nurse should update the care plan. In an interview with Registered Nurse (RN) #2 on 01/28/2024 at 4:32 PM, she explained it was important for staff to follow the resident's care plan to ensure the resident received the correct care and treatment and prevent him/her from getting hurt. She explained care plans should be current and up-to-date with new interventions as needed. She stated floor nurses could update the care plan in urgent situations, but they were usually updated in the morning meeting by the clinical team. During an interview with Minimum Data Set (MDS) Nurse #1 on 01/28/2024 at 10:38 AM, she stated she completed assessments, reviewed hospital records, interviewed residents and family, and looked at any special treatment the resident received to help with development of the comprehensive care plan upon admission. She stated the clinical team met every morning Monday through Friday to review care plans. MDS Nurse #1 said it was up to the floor nurse to determine if something was missing from a resident's care plan and follow up with the physician. She stated there was a form the admitting nurse completed and provided to the MDS nurse. She stated the department heads were responsible for ensuring the accuracy of the care plan as it related to new orders. MDS Nurse #1 stated nurses updated care plans when there was a resident change and informed aides of the change. She further stated any changes and new intervention(s) were reviewed the next day in the clinical meeting. She stated if new interventions were added on a weekend, those interventions were reviewed the following Monday. MDS Nurse #1 stated all floor staff, nurses, aides, and agency staff were responsible for reviewing care plans prior to providing resident care. MDS Nurse #1 stated new orders should be added to the care plan immediately with a new intervention and that could be done by the floor nurse. She stated nurses should update the care plan when an event happened. She stated after the care plan was updated the nurse should inform the aides of the changes. MDS #1 explained all floor staff, nurses, aides, and agency staff should review the care plan before they provided care for a resident. She stated aides had a care guide which was on each unit in a binder. She also called it the ADL (Activities of Daily Living) Book. The MDS Nurse stated it was up to the clinical team to keep those books up-to-date, between the Director of Nursing (DON) and the Unit Managers. MDS Nurse #1 stated she could not identify where a breakdown occurred in not developing or implementing interventions in care plans. In an interview with the Minimum Data Set (MDS) Coordinator on 01/28/2024 at 10:45 AM, she said her expectation for all staff was to view residents' care plans, adding the CNAs had an ADL binder they referred to as well for care to be provided to residents. She stated a resident's care plan should be revised quarterly, change of condition, and with any orders. She stated the process for developing a comprehensive care plan was to review discharge information from the acute care facility and speak with the resident and his/her family to determine what care the resident required. She further stated care plans were updated in the clinical meeting on each weekday, based on new orders or incidents noted for each resident. In further interview, the MDS Coordinator stated, I'm not going to tell you we are caught up with the care planning process and ensuring that each resident's care plan was up-to-date with his/her current treatments. During an interview with the Director of Nursing (DON) on 01/28/2024 at 4:00 PM, she stated it was her expectation for staff to view and follow care plans, adding the care should be reflected in the care plan. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated she expected all residents to be treated with dignity and respect. She further stated that included honoring the resident's preferences for when to get up because residents deserved to make decisions in their home. In further interview, the Administrator stated resident care needs and preferences should be recorded in the CNA Care Guide. The Administrator stated her expectations were for the care plan to be resident-specific and for staff to implement care planned interventions. During additional interview with the Administrator on 1/28/2024 at 6:10 PM, she stated the facility ensured that daily reviews of resident assessments were performed by the DON, Unit Managers, and clinical leaders, with care plans created to ensure assessments were current. She stated she made sure care plans were followed through clinical meeting reviews, policy and procedures, and communication with the DON and MDS Coordinator. Based on observation, interview, record review, and review of the facility's policies, it was determined the facility failed to develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights set forth that included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychological needs for nine (9) of seventy-one (71) sampled residents (Residents #1, #4, #11, #39, #41, #48, #59, #325, and #381). Resident #59's care plan had interventions to provide incontinence care, which staff failed to implement causing emotional distress. Resident #41's care plan had interventions for falls. However, observations revealed these interventions were not implemented. Resident #381 was identified as a fall risk with an intervention placed in the care plan but not implemented. Resident #39's and #48's care plans were not developed to address the resident's hydration needs to decrease the likelihood of dehydration through adequate fluid intake. Resident #325's care plan was developed for pain management; however, the facility failed to implement these interventions. Resident #1's care plan stated the facility would provide a communication device; however, the facility failed to implement this intervention. Resident #11's care plan was not developed for management of supplemental oxygen therapy. Resident #4's care plan did not specify the resident's preferences for getting out of bed in the morning, though the resident had expressed his/her wishes repeatedly. The findings include: Review of the facility's Comprehensive Care Plan policy, last revised 09/15/2023, revealed the facility would develop and implement a comprehensive person-centered care plan for each resident. A licensed nurse and/or the Interdisciplinary Team (IDT) was to develop and maintain a comprehensive care plan that identified the highest level of functioning the resident might be expected to maintain. Per the policy, care plan interventions were implemented after consideration of the resident's problem areas and their causes. Interventions were to address the underlying source(s) of the problem area(s) rather than addressing only symptoms and triggers. The facility's policy noted the comprehensive care plan was to be developed within seven (7) days of the completion of the resident's comprehensive assessment. The policy stated the care plan should reflect the current status of the resident. Review of the facility's policy, Resident Rights, dated 09/15/2023, revealed all residents were to be treated in a manner and in an environment that promoted maintenance or enhancement of quality of life. 1. Review of Resident #59's Face Sheet revealed the facility admitted the resident on 01/25/2023 with diagnoses including unspecified dementia, need for assistance with personal care, and overactive bladder. Review of Resident #59's Annual Minimum Data Set (MDS) Assessment, dated 12/06/2023, revealed the facility assessed the resident using a Brief Interview for Mental Status (BIMS) with a score of fifteen (15) of fifteen (15), indicating the resident was cognitively intact. Further review revealed the facility assessed the resident as dependent on staff for toileting hygiene. Review of Resident #59's Care Plan, dated 12/21/2023, revealed the facility assessed the resident as incontinent of urine and needing staff assistance for incontinence care. Further review revealed the interventions for incontinence care included providing incontinence care after each incontinence episode. Continued review revealed the facility assessed the resident as at risk for skin breakdown related to incontinence and impaired mobility and included the intervention, Keep clean and dry as possible. Minimize skin exposure to moisture. Observation on 01/23/2024 at 9:51 AM revealed Resident #59's call light was on, and the resident was lying in bed, fidgeting with his/her blanket, and looking toward the hallway with an anxious look on his/her face. Further observation revealed Resident #59 reported to Registered Nurse (RN) #1 that he/she had soiled his/her briefs and needed incontinence care. Resident #59 further stated he/she had last been changed around 5:00 AM. Further observation revealed RN #1 failed to provide the resident with incontinence care and informed the resident that Certified Nursing Assistant (CNA) #1 was busy but would come change the resident's brief soon. In continued observation, Resident #59 became increasingly agitated and stated, I can't be going through this every day. It didn't used to be like this, but now it takes them so long to come change me! Further observation at 10:32 AM revealed CNA #4 provided incontinence care to Resident #59. Observation revealed Resident #59's brief was saturated with urine, as well as the absorbent pad, draw sheet, and fitted sheet over the resident's mattress. While CNA #4 changed Resident #59's brief, the resident began crying and stated, I can't be going through this every day! and What did I ever do to them? I try to be nice, and it never pays off! It never used to be like this, but I need to be cleaned up! In an interview on 01/22/2024 at 4:42 PM, Resident #59 stated aides changed his/her brief once in the morning and once in the afternoon, and the sheets were often soaked before the aides provided incontinence care. Resident #59 further stated there were not enough aides to assist all the residents, and he/she felt frustrated when waiting for incontinence care. In an interview on 01/23/2024 at 3:40 PM, Certified Nursing Assistant (CNA) #1 stated she could not provide care to all the residents as needed when she was the only aide assigned to the hall. Per interview, CNA #1 did not know how to access the care plan in the computerized charting system. 2. Review of Resident #41's Face Sheet revealed the facility admitted the resident on 07/20/2018 with diagnoses including hemiplegia affecting left non-dominant side, epilepsy, and unspecified dementia. Review of Resident #41's Annual Minimum Data Set (MDS) Assessment, dated 10/29/2023, revealed the facility assessed the resident using a Brief Interview for Mental Status (BIMS) with a score of two (2) of fifteen (15), indicating the resident was severely cognitively impaired. Further review revealed the facility failed to fill out the assessment for the resident's functional status (Section GG). Review of Resident #41's Care Plan, dated 01/23/2024, revealed the facility identified Resident #41 as at risk for falls and included interventions such as keeping the bed in low position, fall mats to the left side of bed, and keeping the resident's wheelchair within reach. Observation on 01/23/2024 at 8:58 AM revealed Resident #41's bed was elevated high off the floor while the resident was in bed asleep. Further observation on 01/28/2024 at 9:52 AM revealed Resident #41's bed was elevated high off the floor while the resident was asleep. In an interview on 01/23/2024 at 2:47 PM, Certified Nursing Assistant (CNA) #7 stated she did not know how to find out what care the residents needed as this was her first day working on the floor, though she received three (3) days of orientation the week before. CNA #7 stated she did not know if Resident #41 was at risk for falls, nor did she know if Resident #41's bed should have been lowered from its current elevated level. In an interview on 01/23/2024 at 2:55 PM, CNA #21 explained she worked on the odd number rooms on the 300 Hall, and she was not familiar with the residents in the even number rooms. While standing at Resident #41's room, CNA #21 observed Resident #41's bed up in a higher than normal bed position. In continued interview, CNA #21 was unable to say if the resident's bed was supposed to be in a low position. Per interview, CNA #21 stated she did not know how to find out what care the residents required other than what she was told during report from the previous shift. In an interview on 01/28/2024 at 11:55 AM, Registered Nurse (RN) #2 stated that Resident #41 was at risk for falls, and his/her bed should be kept in the lowest position. Per interview, RN #2 stated Resident #41 would sometimes raise his/her own bed but that staff members should lower it when they saw it elevated. In an interview on 01/28/2024 at 2:03 PM, the Director of Nursing (DON) stated Resident #41 liked to use his/her bed controls to raise the bed sometimes, but she expected staff to lower it back down when they noticed it was elevated. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated she expected each care planned fall prevention measure to be followed by staff. Per interview, the Administrator stated Resident #41 might raise his/her bed but that staff should lower it during routine safety rounds. 3. Review of Resident #381's Face Sheet revealed the facility admitted the resident on 12/14/2023 with diagnoses to include displaced fracture of cervical vertebra with routine healing, difficulty in walking, lack of coordination, and long term use of anticoagulants (blood thinners). Review of the Brief Interview for Mental Status (BIMS), dated 01/09/2024, revealed the facility assessed Resident #381 as being cognitively intact, scoring thirteen (13) of fifteen (15). Review of Resident #381's Comprehensive Care Plan, dated 01/27/2024, revealed the facility assessed the resident as a fall risk with a goal to minimize potential for fall related to injury with a target date of 04/02/2024. Interventions included Dycem (a material applied to prevent slippage or provide a better grip) to the wheelchair was placed on the care plan with an approach date of 01/19/2024. Observation on 01/27/2024 at 8:00 AM revealed Resident #381 in bed, and the wheelchair in his/her room without Dycem to the cushion of the wheelchair. During an interview with Certified Nursing Assistant (CNA) # 9 on 01/25/2024 at 11:30 AM, she stated she was caring for Resident #381 and knew the resident was a fall risk, so she kept his/her bed in low position. She stated she did not look at the Care Plan, and the facility had not offered training on that task. CNA #9 stated, when asked if Dycem was in Resident #381's wheelchair, that she did not know what that was. During an interview on 01/26/2024 at 10:30 AM with Licensed Practical Nurse (LPN) #3, she stated she was caring for Resident #381 and knew he/she was a fall risk. She stated the resident fell last night, and no additional supervision was being provided to Resident #381. During an interview on 01/27/2024 at 1:50 PM with LPN #9, she stated she was agency and had been working at the facility off and on for about six (6) months; and the last time was about three (3) weeks ago. She stated she was taking care of Resident #381, but had not viewed Resident #381's care plan and was just going by what night shift had reported to her. She stated she had taken care of Resident #381 in the past, at least three (3) weeks ago. LPN #9 stated she was unsure if Resident #381 had been a fall risk but was now since his/her fall last night. She stated if Resident #381 had Dycem ordered to his/her wheelchair, it should be placed so the resident could sit on it and not slip off. She stated the only fall intervention, she thought, was a bedside commode in the room. During an interview on 01/28/2024 at 4:00 PM with the Director of Nursing (DON), she stated the nurse should place an intervention on the care plan immediately after a fall, and the care plan should be followed. 6. Review of Resident #325's Facesheet revealed he/she was admitted on [DATE] with diagnoses to include pain in left ankle and joints of the left foot, type 2 diabetes, and chronic obstructive pulmonary disease (COPD). Review of Resident #325's Provider Progress Note, dated 01/10/2024, revealed the resident was admitted with left ankle pain due to tenosynovitis. Further review revealed the resident complained of ongoing right ankle pain, which increased with movement and improved with pain medication. Review of Resident #325's Discharge Summary from an acute care hospital, dated 01/08/2024, revealed the resident had a discharge diagnosis of left ankle pain due to tenosynovitis. Further review revealed the resident's pain had not resolved, and he/she remained in quite a bit of pain with tenderness in the left foot. Review of Resident #325's admission Minimum Data Set (MDS) Assessment, dated 01/14/2024, revealed the resident had a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15), indicating the resident was cognitively intact. Review of Resident #325's person-centered Comprehensive Care Plan (CCP), revised 01/23/2024, revealed the facility care planned the resident at risk for pain related to left ankle tenosynovitis (inflammation of the tendon sheath where muscle connects to bone) and diabetic neuropathy. Nursing staff was to administer pain medications as ordered and to monitor and record the effectiveness of the medications. Nursing staff was to assess the effects of pain on the resident and to notify the physician if the resident did not demonstrate relief or reduction of pain with current treatment regimen. Further intervention included that nursing staff was to observe and record any complaints of pain, to include the location, duration, quantity, quality, and alleviating factors or aggravating factors. Nursing staff was also to observe and record any nonverbal signs of pain including guarding, moaning, restlessness, grimacing, and diaphoresis. Review of Resident #325's Physician's Orders, dated 01/09/2024, revealed a medication order for acetaminophen (analgesic to treat minor aches and pain) 325 mg (milligrams), two (2) tablets by mouth every four (4) hours and oxycodone-acetaminophen (opioid pain reliever to treat moderate to severe pain) 7.5-325 mg one (1) tablet by mouth every six (6) hours as needed for pain. Review of Resident #325's Medication Administration Record (MAR), dated 01/2024, revealed the resident received two (2) acetaminophen 325 mg tablets on 01/21/2024 at 6:40 AM. It was charted as being effective with no time given for follow up assessment of pain. During an interview with Resident #325 on 01/22/2024 at 5:30 PM, the resident stated that in the early morning, on 01/21/2024, he/she woke up with severe pain radiating down his/her left ankle and foot. The resident stated that he/she first rang the call light at 3:33 AM to request pain medication. The resident stated at 6:38 AM the nurse gave the resident two (2) acetaminophen tablets, after he/she requested oxycodone-acetaminophen. Review of Nurse Progress Notes revealed there was no nursing note recorded on 01/21/2024 which documented nursing observations to include the location, duration, quantity, quality, and alleviating factors or aggravating factors related to Resident #325's complaint of pain. 4. Review of Resident #48's Face Sheet revealed the facility initially admitted the resident on 10/26/2020 with diagnoses of kidney disease, respiratory failure, epilepsy, and type 2 diabetes. Review of Resident #48's Quarterly Minimum Data Set (MDS) dated [DATE], revealed the facility assessed the resident with a Brief Interview of Mental Status (BIMS) score of ten (10) of fifteen (15) signifying the resident was moderately cognitively impaired. The MDS revealed the resident was set-up only for eating. Review of Resident #48's person-centered Comprehensive Care Plan (CCP) established on 09/19/2023, revealed the resident used an indwelling catheter and staff were to encourage adequate fluid intake as recommended by dietary (09/19/2023). Continued review revealed the facility care planned the resident for dehydration and fluid maintenance on 03/31/2023 with the intervention to assess the resident for signs and symptoms of dehydration as needed. Staff were to assist the resident with fluid intake as needed (03/21/2023). Staff were also to encourage fluids to help prevent constipation (03/21/2023), monitor risk of dehydration and nutritional needs, monitor intake of food and liquids (03/12/2021) and observe for signs and symptoms of dehydration (03/21/2021). The CCP revealed the resident required set up assistance with his/her meals (11/06/2020). Review of Resident #48's Nutrition Evaluation completed by Registered Dietitian #2 on 08/16/2023, revealed she assessed the resident required 1950 milliliters of fluid intake per day. Review of Resident #48's Nutrition Evaluation dated 10/03/2023, revealed RD #2 evaluated the resident and assessed him/her to require 2030 ml of fluids per day. Review of Resident #48's daily fluid intake log, revealed in October, November, December 2023 and January 2024, the facility failed to provide documented evidence the resident took in and or was monitored for his/her daily fluid intake as outlined in the CCP. 5. Review of Resident #39's Face Sheet revealed the facility admitted the resident on 11/29/2023 with diagnoses of cerebral infraction, malnutrition, and psychosis. Review of Resident #39's Nutrition Evaluation Therapy form dated 12/07/2023 revealed the Registered Dietitian (RD) assessed the resident with a daily fluid intake need of 1420 to 1660 milliliters (ml). Review of Resident #39's admission Minimum Data Set (MDS) Assessment, dated 12/05/2023, revealed the facility assessed the resident with a Brief Interview of Mental Status (BIMS) score of two (2) of fifteen (15) signifying a severe cognitive impairment. The facility assessed the resident as needing supervision, cueing, touching, and steadying while eating. The resident had a contracture to the right hand and wrist. Review of Resident #39's Comprehensive Care Plan (CCP), initiated 12/04/2023, revealed staff was to encourage the resident's oral food and fluid intake, monitor the resident for swallowing concerns (12/07/2023), encourage the resident to eat in the common area to increase intake (12/19/2023), refer to Restorative Dining (12/19/2023), and observe for side effects of antipsychotic medication such as dry mouth and urinary retention (12/20/2023). Resident #39's hydration needs were not added to the care plan until 01/23/2024, noting staff was to offer the resident fluids within limits, and limits were not noted on the care plan. Continued review of Resident #39's CCP, revealed a problem area for dehydration/fluid maintenance was created on 01/23/2024; the facility listed that date as the date the problem started but also as the edited date. Interventions were created on 01/23/2024 for dehydration/fluid maintenance as being at risk for fluid volume deficit related to impaired cognition and risk of malnutrition, both diagnoses present upon admission. Staff was to offer the resident fluids of his/her choice within limits (01/23/2024). The care plan revealed ADL problem was developed on 01/23/2024 related to functional ability deficits secondary to impaired mobility, impaired cognition, seizures and stroke, all diagnoses which were also present upon admission. Interventions were to set the resident up with meals and provide support as needed for consumption and help with incontinent care every shift (01/23/2024).
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

ADL Care (Tag F0677)

A resident was harmed · This affected 1 resident

Based on observation, interview, record review, review of the facility's job descriptions, and review of the facility's policy, it was determined the facility failed to provide necessary services to a...

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Based on observation, interview, record review, review of the facility's job descriptions, and review of the facility's policy, it was determined the facility failed to provide necessary services to a resident who was incapable of carrying out activities of daily living to maintain personal hygiene for one (1) of seventy-one (71) sampled residents (Resident #59). Resident #59 was dependent on staff to perform toileting hygiene; staff failed to change Resident #59's briefs timely resulting in the resident experiencing emotional distress, crying because he/she was left laying in a bed soaked with urine. The findings include: Review of the facility's policy, Activities of Daily Living, dated 09/15/2023, revealed the facility was to provide needed assistance for residents who were unable to perform activities of daily living, including toileting. Review of the facility's Certified Nursing Assistant (CNA) job description, dated 03/2021, revealed CNAs were responsible for promptly answering residents' call lights and assisting with residents' needs. Review of the facility's Charge Nurse job description, dated 03/2021, revealed the nurse was responsible for promptly answering residents' call lights and assisting with residents' needs. Further review revealed the Charge Nurse was responsible for confirming that CNAs were aware of residents' care plans and confirming that appropriate care was rendered. Review of Resident #59's face sheet revealed the facility admitted the resident on 01/25/2023 with diagnoses that included unspecified dementia, need for assistance with personal care, and overactive bladder. Review of Resident #59's Annual Minimum Data Set (MDS) Assessment, dated 12/06/2023, revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15), which indicated the resident was cognitively intact. Further review revealed the facility assessed the resident as dependent on staff for toileting hygiene. Review of Resident #59's care plan, dated 12/21/2023, revealed the facility assessed the resident as incontinent of urine and needing staff assistance for incontinence care. Further review revealed the interventions for incontinence care included providing incontinence care after each incontinence episode. Continued review revealed the facility assessed the resident as at risk for skin breakdown related to incontinence and impaired mobility and included the intervention, Keep clean and dry as possible. Minimize skin exposure to moisture. Observation on 01/23/2024 at 9:51 AM revealed Resident #59's call light was on, the resident was lying in bed, fidgeting with his/her blanket, and looking toward the hallway with an anxious look on his/her face. Further observation revealed Resident #59 reported to Registered Nurse (RN) #1 that he/she had soiled his/her brief and needed incontinence care. Resident #59 further stated he/she had last been changed around 5:00 AM. Further observation revealed RN #1 failed to provide the resident with incontinence care and informed the resident that Certified Nursing Assistant (CNA) #1 was busy, but would come change the resident's brief soon. In continued observation, Resident #59 became increasingly agitated and stated, I can't be going through this every day. It didn't used to be like this, but now it takes them so long to come change me! Continued observation at 10:32 AM, revealed CNA #4 provided incontinence care for the resident, and Resident #59's brief was saturated with urine, as well as the absorbent pad, draw sheet, and fitted sheet over the resident's mattress. While CNA #4 changed Resident #59's brief, the resident began crying and stated, I can't be going through this every day! and What did I ever do to them? I try to be nice, and it never pays off! It never used to be like this, but I need to be cleaned up! In an interview on 01/22/2024 at 4:42 PM, Resident #59 stated aides changed his/her brief once in the morning and once in the afternoon, and the sheets were often soaked before the aides provided incontinence care. Resident #59 further stated there were not enough aides to assist all the residents, and he/she believed they were doing their best but he/she felt frustrated when waiting for incontinence care. In additional interview with Resident #59 on 01/23/2024 at 10:17 AM, he/she stated aides had last provided incontinence care at 5:00 AM. Per interview, Resident #59 told several staff members that he/she needed to be changed before breakfast, but he/she did not recall their names. Resident #59 stated staff members told him/her to wait until after breakfast. Resident #59 stated he/she called the service desk if staff did not answer the call light timely. In an interview on 01/23/2024 at 3:40 PM, Certified Nursing Assistant (CNA) #1 stated she was assigned to twenty-two (22) residents that morning and helped each resident as quickly as she could. The CNA stated it was too hard to provide care to that many residents for just one (1) person. She stated when she had that many residents, which happened frequently, she knew residents had to lay wet for longer than they should. Per interview, CNA #1 felt sad for residents who had to wait for incontinence care, but she was doing the best she could with a heavy assignment. In an interview on 01/23/2024 at 5:48 PM, Registered Nurse (RN) #1 stated she did not address Resident #59's incontinence needs because she had a lot of medicine to administer, dressings to change, and other nursing responsibilities. She stated she did not have time to help the aide too. In an interview on 01/28/2024 at 2:03 PM with the Director of Nursing (DON), she stated it was her expectation for any nurse or aide to provide incontinence care to a dependent resident every two (2) hours and upon the resident's report of an incontinence episode. The DON stated it was inappropriate for a nurse to tell a resident to wait for the aide to provide incontinence care. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated it was her expectation for all licensed staff to provide incontinence care immediately when a resident reported he/she had soiled briefs.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Review of Resident #1's Face Sheet revealed the facility admitted the resident on 06/24/2021 with diagnoses of bilateral sens...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Review of Resident #1's Face Sheet revealed the facility admitted the resident on 06/24/2021 with diagnoses of bilateral sensorineural hearing loss, chronic obstructive pulmonary disease (COPD), and Type II diabetes. Review of Resident #1's Quarterly MDS, dated [DATE], revealed a BIMS' score of fourteen (14) out of fifteen (15), indicating the resident was cognitively intact. Review of Resident #1's Care Plan, dated 12/10/2023, revealed an intervention to provide adaptations as needed for hearing loss. Observation on 01/22/2024 at 3:21 PM revealed Resident #1 was able to effectively read lips when his/her roommate was directly in his/her view. Additional observations revealed the caption phone on the resident's bedside table was on and connected to power. In an interview on 01/24/2024 at 8:53 AM, Resident #1 stated his/her phone had not worked in a long time. The resident stated it worked when he/she first came to the facility in 2021. He/She further stated he/she notified staff multiple times, but it was never repaired. Resident #1 stated he/she thought it just needed to be connected to the Internet. In an interview on 01/24/2024 at 9:02 AM with Resident #79 (Resident #1's roommate), he/she stated he/she helped Resident #1 communicate with staff. A phone interview was attempted with Resident #1's daughter on 01/24/2024 at 2:57 PM. A message was received that calls were not accepted and there was no capability of leaving a voicemail message. There were no alternate numbers listed for the resident's daughter, and Resident #1 was unable to provide an alternate telephone number. A phone interview was attempted with Resident #1's son on 01/24/2024 at 3:01 PM. A voicemail message was left and Resident #1's son replied via text message and stated he would call later in the evening after work. The State Survey Agency (SSA) Surveyor never received a phone call. A phone interview was attempted twice more with Resident #1's son on 01/23/2024 at 11:01 AM and 12:52 PM, and a return call was never received. In an interview CNA #5, on 01/25/2024 at 10:22 AM, she stated Resident #1 read lips well. She further stated she knew Resident #1 had a phone that did not work. CNA #5 stated at some point the facility had some type of trouble with phones and a phone company, so maybe that had something to do with the problem, but she did not really know. In an interview with the Plant Director, on 01/26/2024 at 12:14 PM, he stated he did not know much about Resident #1's phone other than he heard at some point it needed Internet. He further stated the phone was an issue he was responsible for and it would be addressed. In an interview with the DON, on 01/26/2024 at 4:20 PM, she stated she was not aware of an issue with Resident #1's phone. She was then notified by the SSA Surveyor that Resident #1 had a caption phone that allowed him/her to talk to people outside of the facility, and the phone was not functional. In an interview with the Medical Records Registered Nurse (RN) on 01/27/2024 at 2:39 PM, he stated he looked at the phone a short time ago and it was connected to Wi-Fi. He further stated he used his phone to call Resident #1's phone and captions appeared. He stated the problem was with the number she had called, he explained the issue to the resident, and she verbalized understanding. He stated he obtained alternate contact numbers of family members for Resident #1. In further interview with the DON, on 01/28/2024 at 2:02 PM, she stated the facility used white boards or other written means to communicate with hearing impaired residents. The DON was not able to address outside communication for hearing impaired residents. The DON stated she was not aware of Resident #1's caption phone and did not know the care plan was not followed. She further stated a hearing impairment with interventions for communication should be addressed on a care plan. In an interview with the Administrator, on 01/28/2024 at 6:19 PM, she stated she made sure care plans were followed through clinical meeting reviews, policy and procedures, and communication with the DON and MDS coordinator. The Administrator stated it was her expectation that all channels of communication, both inside and outside the facility, were available for hearing impaired residents. 3) Review of Resident #11's Face Sheet revealed the facility admitted the resident on 06/26/2018 with diagnoses including congestive heart failure, acute respiratory failure, and chronic obstructive pulmonary disease (COPD). Review of Resident #11's Quarterly MDS, dated [DATE], revealed the facility assessed the resident with a BIMS' score of fifteen (15) out of fifteen (15), indicating the resident was cognitively intact. Further review revealed the facility assessed the resident as dependent on staff for upper and lower body dressing, bathing, and personal hygiene. Observation on 01/25/2024 at 11:06 AM revealed CNA #11 providing Resident #11 with a partial bed bath and incontinence care. Resident #11 was completely naked, and the curtain was open when the SSA Surveyor entered the room. Resident #11's roommate (Resident #59) was also present in the room, within view of Resident #11's naked body. Further observation revealed CNA #11 closed the curtain, but the resident remained naked with no sheet or towel covering him/her from 11:08 AM to 11:12 AM while CNA #11 left the room to obtain additional linens. In an interview on 01/25/2024 at 4:22 PM, CNA #11 stated her process to provide a resident with privacy while changing his/her briefs or clothes was to close the door and the curtain. Per interview, CNA #11 would cover the resident with a towel or a sheet if she had to leave the room to get supplies. CNA #11 further stated keeping the resident covered was important for resident dignity and privacy. In continued interview, CNA #11 stated she forgot to cover Resident #11 when she left the resident's room to obtain additional linens. In an interview on 01/28/2024 at 2:03 PM, the DON stated it was her expectation that staff cover a resident if they had to leave to obtain additional supplies during a bed bath. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated it was her expectation that each resident be treated with dignity because the facility was the resident's home. She further stated it was important in promoting resident dignity for staff to cover a resident if they needed to leave the room during a bed bath. Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to treat each resident with dignity, and care in a manner and environment that promotes maintenance or enhancement of his or her quality of life for three (3) of seventy-one (71) sampled residents (Residents #1, #11, and # 324). Resident #324 stated he/she was not incontinent, but staff told the resident to use a brief, causing Resident #324 to sit in his/her own feces and urine until assisted. Resident #1 had a severe hearing impairment. He/she had a caption phone in his/her room that had not been functional for an unknown amount of time. The facility was made aware by the resident, but failed to ensure the resident had an effective means of communication. Certified Nursing Assistant (CNA) #11 left Resident #11 lying naked in bed while obtaining supplies during a bed bath. The findings include: Review of the facility's policy titled Resident Rights, revised 09/13/2023, revealed the facility would protect each resident's right to be treated with dignity. 1) Review of Resident #324's Face Sheet revealed the facility admitted the resident on 01/03/2024 with diagnoses that included pneumonia, gastroesophageal reflux disease, muscle weakness, difficulty walking, type 2 diabetes mellitus, Guillain-Barre syndrome, chronic inflammatory demyelinating polyneuritis, hypertension, atrial fibrillation, and congestive heart failure. Resident #324 currently had a stage III pressure ulcer. Review of Resident #324's admission Minimum Data Set (MDS) dated [DATE], revealed the resident had a Brief Interview for Mental Status (BIMS) score of fifteen (15) out of fifteen (15) which indicated the resident was cognitively intact. Further review revealed the facility assessed the resident as dependent on staff for toileting, bathing, and lower body dressing. Continued review revealed the facility assessed the resident as frequently incontinent of bowel and bladder. Review of Resident's #324's Baseline Care Plan, dated 01/04/2024, revealed the resident's bowel and bladder elimination was within normal limits. The Care Plan goal was to maintain present patterns without adverse side effects. Review of the Care Plan, revised on 01/23/2024, revealed the resident was not care planned for incontinence of bowel and bladder. The resident was care planned for activities of daily living (ADL) with a long term goal to maintain functional ability with no significant decline through the next review. An intervention stated staff would provide incontinence care needs and toileting needs every shift. Review of a Progress Note, dated 01/04/2024 at 2:25 PM, revealed when Resident #324 arrived at the facility, he/she was alert and oriented to person, place, and time. It was noted that the resident was continent of bowel and bladder. Observation and interview with Resident #324, on 01/22/2024 at 4:10 PM, revealed he/she was very upset over the treatment he/she had received at the facility. He/she stated on the first night at the facility he/she was told by a CNA that he/she would have to wear briefs. Resident #324 stated, The aide said that if I soiled the bed, I could just lie in it till they got around to cleaning me up. Resident #324 could not remember the CNA's name. The resident stated, I felt coerced to wear diapers although I am fully continent. It's undignified and I am embarrassed. During the observation and interview, on 01/22/2024 at 4:10 PM it was noted that there was a bedside commode in the room and a bedpan in the bathroom. The resident stated that he/she had never used the bedside commode while in the facility because it required staff assistance to place him/her on it. Resident #234 stated that there was never enough staff available to help him/her when needed. Additionally, Resident #324 stated that he/she suffers from constipation, and when laxatives were given, it became very difficult to control his/her bowel movements. The resident stated those were the only times when he/she has had incontinent episodes. The resident stated that he/she was forced to wet and soil his/her brief because staff would take so long to provide assistance. Resident #324 further stated that if staff came when he/she rang the bell, he/she was fully capable of using the bedpan. In an interview with Licensed Practical Nurse (LPN) #4, on 01/23/2024 at 4:15 PM, she stated Resident #324 was alert and oriented and capable of expressing his/her preferences. The LPN stated the resident was continent of bowel and bladder and would call for assistance with the bedpan. LPN #4 stated the resident did have some incontinent diarrhea stools while on antibiotic therapy. In an interview with the Administrator, on 01/28/2024 at 5:05 PM, she stated it was her expectation that each resident be treated with dignity. She stated that it was one hundred percent the resident's right to make choices. She stated it was important because the facility was the resident's home and they had the right to make their own decisions. She further stated it was her expectation that all staff were to assist residents and answer lights.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to honor the r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to honor the resident's right to self-determination as related to choosing his/her daily schedule for one (1) of seventy-one (71) sampled residents (Resident #4). The facility failed to get Resident #4 out of bed timely in the morning according to his/her preferences. The findings include: Review of the facility's policy titled, Resident Rights, revised 09/13/2023, revealed the facility was to respect the resident's individuality and value their input by providing them a dignified existence through self-determination related to provision of care and services. Review of Resident #4's Face Sheet revealed the facility admitted the resident on 12/20/2014, with diagnoses that included polyneuropathy, generalized muscle weakness, and anxiety disorder. Review of Resident #4's Annual Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident as having a Brief Interview for Mental Status Score (BIMS) score of fifteen (15) out of fifteen (15), which indicated the resident was cognitively intact. Continued review revealed the facility assessed Resident #4's preferences for his/her daily schedule which included choosing his/her bedtime, choosing what to wear, and doing his/her favorite activities, which were all very important to him/her. Review of Resident #4's Quarterly MDS, dated [DATE], revealed the facility assessed the resident with a BIMS' score of fifteen (15) out of fifteen (15), indicating the resident was cognitively intact. Continued review revealed the facility assessed Resident #4 to need moderate assistance with lower body dressing. Further review revealed the facility additionally assessed the resident as dependent for sit-to-stand and bed-to-chair transfers. Review of Resident #4's care plan revealed the facility identified Resident #4 required extensive assist from one (1) staff member for dressing and was dependent on two (2) staff members and a mechanical lift for transfers. Further review revealed the facility had not specified on the care plan when Resident #4 preferred to get up in the morning or go to bed at night. Review of the Certified Nursing Assistant (CNA) Care Guide, undated, revealed no documented evidence of Resident #4's preference for a time to be dressed for the day. In an interview on 01/22/2024 at 3:24 PM, Resident #4 stated staff did not get him/her out of bed until between 10:00 AM and 11:00 AM, or sometimes later. Resident #4 stated he/she preferred to get up before 10:00 AM; however, there was usually only one (1) aide assigned to the hall, so it took them a long time to get to his/her room. In further interview, Resident #4 stated he/she had told multiple staff members he/she wanted to get up by 9:30 AM, but staff did not honor his/her request. Observation on 01/23/2024 at 11:08 AM revealed Resident #4 was lying on his/her bed, with unbrushed hair, wearing a hospital gown, scowling, and speaking with a raised voice about wanting to get up for the day. In an interview on 01/23/2024 at 11:08 AM, Resident #4 stated he/she was sick of this place never getting him/her ready for the day before lunch time. In additional interview on 01/23/2024 at 2:40 PM, Resident #4 stated staff assisted him/her in getting dressed and up into his/her wheelchair after lunch. The resident stated CNA #1 was slow and lectured residents about not being able to assist them according to their preferred schedule because there were so many residents needing assistance. Additional observations on 01/24/2024 at 10:16 AM, on 01/25/2024 at 10:22 AM, and on 01/27/2024 at 10:02 AM revealed Resident #4 still lying on his/her bed, wearing a hospital gown, and with unbrushed hair. In an interview on 01/23/2024 at 3:40 PM, CNA #1 stated she knew Resident #4 preferred to get dressed and out of bed by 10:00 AM. However, she was not able to honor that request because she had twenty-two (22) residents in her assignment that morning and several of them were totally dependent on staff for care and unable to voice their needs. The CNA stated she felt bad about not being able to get Resident #4 up earlier in the day, but she felt the residents who were unable to speak up for themselves needed attention first. In further interview, CNA #1 stated she tried to explain why she got other residents up before Resident #4, but the resident did not accept her explanation. In an interview on 01/28/2024 at 2:03 PM, the Director of Nursing (DON) stated she knew Resident #4 but she believed the resident had not made his/her preferences known regarding getting up in the morning. She stated when a resident expressed a preference regarding their care, it was her expectation for staff to update the CNA care guide, and the nurse should update the care plan, and honor the resident's preference. In further interview, the DON stated residents were to express their preferences, and the process was if the resident expressed a preference, it should be put in the care plan and the CNA care guide. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated she expected all residents to be treated with dignity and respect. She further stated her expectations included honoring the resident's preferences for when to get up for the day, because residents deserved to make decisions in their home. In further interview, the Administrator indicated it was up to residents to make their preferences known.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined the facility failed to notify the Power of Attorney (POA) of a fall and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined the facility failed to notify the Power of Attorney (POA) of a fall and transfer to the hospital for one (1) of seventy-one (71) sampled residents (Resident #326). The findings include: Review of Resident #326's Face Sheet revealed the facility admitted the resident on 09/29/2023 with diagnoses to include metabolic encephalopathy, urine retention, cognitive communication deficit, generalized muscle weakness, history of falling, type 2 diabetes mellitus, and generalized anxiety disorder. Resident #326 was admitted to the facility with an indwelling catheter. Review of Resident #326's admission Minimum Data Set (MDS) for resident assessment and care screening, dated 10/06/2023, revealed the resident had a Brief Interview for Mental Status (BIMS) score of nine (9) out of fifteen (15), indicating moderate cognitive impairment. Review of Resident #326's Discharge summary, dated [DATE], revealed the resident was admitted to the hospital with urinary retention, and was then discharged on 09/29/2023 from the hospital with an indwelling Foley (brand name) catheter. Review of Resident #326's Change in Condition (CIC) Note, dated 10/06/2023 at 9:30 PM and recorded on 10/07/2023 at 2:07 AM, revealed the event note did not provide details of when and how Resident #326's son was notified regarding the CIC. Review of the Nurse's Progress Note, dated 10/06/2023 at 9:30 PM (recorded as a late entry on 10/07/2023 at 2:17 AM), documented Resident #326's fall and transfer to the hospital. Per the Progress Note, the RN #10 stated Nurse observed resident in the floor laying on his/her left side. Resident observed to have increased confusion and was unable to give details of what exactly (he/she) was trying to do. Resident c/o [complaints of] left hip pain and a small laceration bleeding from the back of the resident[s] head. Full head to toe assessment was completed. On call notified with orders to send to ED [emergency department] for eval [evaluation] and treat. Family and DON [Director of Nursing] notified. EMS [emergency medical services] transported to hospital. LPN #10 did not provided identifying information in the progress not about the family member with whom they spoke. In an interview with Resident #326's son and POA, on 01/27/2024 at 12:11 PM, he stated the facility failed to contact him about Resident #326's fall with injury and subsequent transfer to the hospital. The son stated the resident was admitted to the facility on [DATE]. He further stated his parent showed signs and symptoms of a urinary tract infection (UTI) on the day of admission from the hospital, and he had requested for the nurse (who he did not remember the name of) to ask the provider to obtain a urinalysis (UA). However, the son stated the urinalysis was never obtained. On 10/01/2023, when the son visited his parent, he was told that Resident #326 had a rough weekend and had pulled out his catheter. The son requested a UA again, but it was not done. On 10/02/2023, the son asked once again if the UA was done, but it was not. Per the son, he was familiar with the signs and symptoms his parent exhibited when they had a UTI. During the interview, the son mentioned that he went out of town for two (2) days and visited his parent when he returned on 10/04/2023. He asked the nurse (whose name he did not remember) for an update, but she told him there were no updates. The son stated he did not find out about Resident #326's transfer to the hospital until later in the day on 10/07/2023. He stated his stepsister called him after she had gone to the facility to visit Resident #326 and was told the resident was not there. The son stated, My stepsister asked if I knew that [parent] had been taken to the hospital. The son stated he was not notified about this incident. The son further stated he answers his phone twenty-four (24) hours a day, seven (7) days a week and when he looked back through his call log and messages, there were no calls or voicemail messages from the facility on 10/06/2023 or 10/07/2023. He further stated, I understand that the facility has a lot to do, and they are under a tremendous burden, but I need to be notified if [my parent] deteriorates, falls, or gets transferred to a hospital. The State Survey Agency (SSA) Surveyor attempted to contact LPN #10 on 01/27/2024 at 9:29 AM. The phone was disconnected. During an interview with the DON, on 01/27/2024 at 2:34 PM, she stated the nurses were educated to chart a CIC and notifications to family in a progress note and under an event note. If not able to reach the family, they try to recontact family. Nurses were also expected to notify family and the DON if there was a fall with injury. She stated she was notified regarding Resident #326's fall and transfer and stated staff called the resident's son with the CIC. During an interview with the Administrator, on 01/28/2023 at 5:05 PM, she stated it was her expectation for the staff to follow the facility's policy related to notifying family regarding fall with injury and transfer to another facility. It was important that the resident representative was informed to make any required decisions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review it was determined, the facility failed to ensure the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review it was determined, the facility failed to ensure the residents' environment remained as free of accident hazards as possible, and failed to ensure each resident received adequate supervision and assistance devices to prevent accidents for two (2) of seventy-one (71) sampled residents (Residents #41 and #381). 1. Resident #381 sustained a fall on 01/18/2024; however, the facility failed to develop and implement new interventions to address the resident's safety and prevention of further falls. Resident #381's Comprehensive Care Plan was revised after the fall on 01/18/2024 to place Dycem (a nonslip material used to help stabilize/hold objects firmly in place in a resident's wheelchair); however, this intervention was not implemented by facility staff. 2. Resident #41 fell out off his/her bed on 01/14/2024, and observation during the State Agency Survey revealed the resident's bed was in an elevated position. The findings include: Review of the facility policy titled, Falls dated 06/01/2015 with a revision date of 09/15/2023, revealed the intent of the policy was to ensure the environment was as free from accidents and hazards as possible to prevent avoidable falls. Per review, the guidelines included fall risk assessments to be performed upon admission, readmission, quarterly, annually and with a significant change of condition to identify fall risks. Continued review revealed a comprehensive care plan (CCP) was to be implemented based upon the resident's risk of falls and goals with interventions placed to reduce the risk of avoidable falls. Continued review of the facility's policy revealed the CCP should be reviewed following each fall with revisions of goals and interventions. Additional review of the facility's policy revealed the Interdisciplinary Team (IDT) and the Quality Assurance/Performance Improvement committee (QAPI) was to perform reviews of residents' falls. 1. Review of Resident #381's face sheet revealed the facility admitted the resident on 12/14/2023, with diagnoses to include displaced fracture of the cervical vertebra with routine healing, difficulty in walking, long term use of anticoagulants (blood thinners), and lack of coordination. Review of the Entry Tracking Minimum Data Set (MDS) assessment dated [DATE], revealed no documented entries for Section GG regarding mobility and assistive devices. Review of the MDS assessment dated [DATE], revealed the facility assessed Resident #381 to have a Brief Interview for Mental Status (BIMS) score of thirteen (13) out of fifteen (15), indicating he/she was cognitively intact. Review of the facility's event report dated 01/18/2024 at 12:38 PM, revealed Resident #381 had fallen out of his/her wheelchair while attempting to pick up a straw. Per review, Resident #381 did not sustain any injuries. Review of the facility's Interdisciplinary Team (IDT) meeting notes dated 01/19/2024 at 8:56 AM, revealed the root cause analysis (RCA) concluded Resident #381 had slid out of the wheelchair. Further review revealed an intervention was placed for Dycem to Resident #381's wheelchair. Review of the facility's Fall Risk Assessment tool revealed the facility assessed Resident #381 to have a risk score of sixteen (16), which determined the resident was at high risk for falls. Review of the event report dated 01/27/2024, revealed a nurse found Resident #381 lying on his/her back on the floor between the air conditioning unit and bed. Continued review revealed when Resident #381 was asked what had happened, the resident stated, I was trying to get up to bathroom. Review of the IDT meeting notes dated 01/27/2024 at 8:47 AM, revealed the RCA concluded Resident #381 had been attempting to self- ambulate to the bathroom. An intervention was placed for a low air loss (LAL) bolstered mattress which was ordered. Review of the Fall Risk Assessment tool dated 01/27/2024 revealed the facility assessed Resident #381 to be a high risk for falls with a score of twenty-seven (27). Review of Resident #381's CCP with a creation date of 01/22/2024, revealed the facility care planned the resident for falls as a Problem category. Continued review revealed an intervention for Dycem to the resident's wheelchair. During observation on 01/26/2024 at 8:58 AM, Dycem was observed underneath a padded cushion on Resident #381's wheelchair. Observation on 01/27/2024 at 8:00 AM, revealed Resident #381 lying on his/her bed, with his/her wheelchair in his/her room and no Dycem observed on the wheelchair. Review of the Physician's Orders dated 12/14/2023 through 01/28/2024, revealed an order dated 12/15/2023, for a pressure relieving redistributing mattress. Review of the Activities of Daily Living (ADL) binder for the 700 Hall revealed a document titled, Assignment 700, last updated 11/29/2023, revealed columns which included: the room number; resident's name; incontinent supply; shower schedule; thickened fluid/fluid restriction; oxygen; fluid restriction; lift sling size; transfer assist; mobility bar; toileting; additional skin interventions; and safety interventions. Further review revealed additional columns listing toileting/urine and transfer/assist. Review further revealed however, Resident #381's name was not listed on the Hall 700 documentation. During an interview with Certified Nursing Assistant (CNA) #9 on 01/25/2024 at 11:30 AM, she stated she was caring for Resident #381 that day and knew the resident was a fall risk and kept his/her bed in low position. In continued interview CNA #9 stated she did not look at the residents' Care Plan and also stated the facility had not offered training on that task. CNA #9 stated she had not worked any of the times Resident #381 sustained falls; however, she tried to offer increased supervision by constantly walking the hall. She further stated when asked if Dycem was to be in Resident #381's wheelchair, she stated she did not know what that was. During an interview with CNA #10 on 01/27/2024 at 10:20, she stated she was taking care of Resident #381 that day. CNA #10 stated she had not gotten report on Resident #381 that day. When the State Survey Agency (SSA) Surveyor asked CNA #10 about the fall Resident #381 sustained last night, the CNA said she had not been told anything about that. When the SSA Surveyor asked the CNA how she knew what care to provide Resident #381 if she had not received report, she stated she looked in the ADL book. She further stated the ADL book was located in the nurses' station and it had schedules in it and told the CNA's what they needed to know about how the resident got up and down and what their needs were. During an interview with the Physical Therapy Rehabilitation Director (PTRD) on 01/25/2024 at 12:05 PM, she stated Resident #381 had started therapy after he/she sustained a cervical fracture following a fall. She stated Resident #381 was a fall risk and should have Dycem to his/her wheelchair. The PTRD stated Resident #381 was getting stronger and felt like moving about more and do things on his/her own. In an additional interview with the PTRD on 01/26/2024 at 9:00 AM, she stated Dycem was to be in contact with the person sitting in chair/wheelchair. During an interview on 01/26/2024 at 10:30 AM, Licensed Practical Nurse (LPN) #3 she stated she was caring for Resident #381 that day and knew the resident was a fall risk. The LPN further stated the resident had sustained a fall last night, and said no additional supervision was being provided to Resident #381. During an interview on 01/27/2024 at 1:50 PM, with LPN #9 she stated she was an agency nurse and had been staffing at the facility off and on for about six (6) months, with the last time being about three (3) weeks ago. She stated she was taking care of Resident #381 that day. However, she had not viewed the resident's CCP and was providing care just going by what night shift had reported to her. The LPN stated she had taken care of Resident #381 in the past. When the SSA Surveyor asked if Resident #381 was a fall risk, during the time she had worked for the facility, she said she was unsure, but knew the resident was one now since his/her fall. In continued interview she said if Resident #381 had Dycem ordered to his/her wheelchair it should have been placed there so the resident could sit on it and not slide out of the chair. LPN #9 further stated she was unsure if any other interventions had been placed, other than she thought a bedside commode was in the resident's room. 2. Review of Resident #41's face sheet revealed the facility admitted the resident on 07/20/2018, with diagnoses including hemiplegia (paralysis of one side of the body) affecting his/her left non-dominant side, epilepsy, and unspecified dementia. Review of Resident #41's Annual MDS assessment dated [DATE], revealed the facility assessed the resident with a BIMS' score of two (2) out of fifteen (15), indicating the resident was severely cognitively impaired. Further review revealed the facility had not completed the assessment for the resident's functional status (Section GG). Review of Resident #41's care plan, dated 01/23/2024, revealed the facility identified Resident #41 as at risk for falls and developed interventions such as keeping the bed in low position (added 07/30/2021), fall mats to the left side of his/her bed, and keeping the resident's wheelchair within reach. Review of the facility's document titled, Event Report, dated 01/14/2024, revealed staff found Resident #41 lying on the floor after he/she attempted to self-transfer from the wheelchair to the bed. Further review revealed the facility assessed the resident as at high risk for falls due to cognitive limitations and unsteady gait. Observation on 01/23/2024 at 8:58 AM, revealed Resident #41's bed was elevated high off the floor while the resident was lying on the bed with his/her eyes closed. Further observation on 01/23/2024 at 8:58 AM and on 01/28/2024 at 9:52 AM, revealed Resident #41's bed remained elevated high off the floor while the resident was lying on the bed with his/her eyes closed. In an interview on 01/23/2024 at 4:53 PM, Resident #41 stated he/she fell out of bed last month. In an interview on 01/23/2024 at 2:47 PM, Certified Nursing Assistant (CNA) #7 stated she did not know how to find out what care residents needed, as this was her first day working on the floor. In further interview, CNA #7 stated she did not know if Resident #41 was at risk for falls, nor did she know if the resident's bed should have been lowered from its current elevated level. CNA #7 did not lower Resident #41's bed at that time. In an interview on 01/23/2024 at 2:55 PM, CNA #21 explained she worked on the odd number rooms on the 300 Hall, and she was not familiar with the residents in the even numbered rooms, where Resident #41 resided. While standing at Resident #41's room, CNA #21 observed Resident #41's bed up in a higher than normal bed position; however, she did not go and lower the resident's bed. CNA #21 stated she was unable to say if the resident's bed was supposed to be in a low position or not. Per interview, CNA #21 further stated she did not know how to find out what care the residents required, other than what she was told during report from the previous shift. In an interview on 01/28/2024 at 11:55 AM, Registered Nurse (RN) #2 stated Resident #41 was at risk for falls and his/her bed should have been kept in the lowest position. Per interview, RN #2 stated Resident #41 would sometimes raise his/her own bed, but staff should lower the bed when they saw it elevated. In an interview on 01/28/2024 at 2:03 PM, the Director of Nursing (DON) stated Resident #41 liked to use his/her bed controls to raise the bed sometimes; however, she expected staff to lower it back down when they noticed it was elevated. Per interview, the DON further stated she expected resident-centered care plan interventions to be followed by all staff. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated she expected each care planned fall prevention measure to be followed by staff. Per interview, the Administrator stated Resident #41 might raise his/her bed, but staff should lower it during their routine safety rounds. In an interview with the Minimum Data Set (MDS) Coordinator on 01/28/2024 at 10:45 AM, she stated it was her expectation for all staff to review all resident CCPs, adding the CNAs had an ADL binder they referred to as well for care to be provided to residents. She stated the ADL binder was to be updated, she thought by the Director of Nursing (DON), Assistant Director of Nursing (ADON) or Unit Managers. In an interview with the DON on 01/28/2024 at 4:00 PM, she stated she had held the title for about six (6) months and her job duties included oversight of the clinical component of the facility, which included nurses and nurse aides. She stated her oversight included providing education; assuring tasks were being performed; and directing staff tasks. The DON stated her expectation of staff was for them to follow residents' CCP and the facility's CCP process. When the SSA Surveyor asked her about falls, she stated the process was when a fall occurred an event was to be opened, and the nurse should place intervention(s) immediately, and notify her (DON) by phone when it occurred. The DON further stated the Interdisciplinary Team (IDT) then reviewed the event and the interventions put in place. In an interview with the Administrator on 01/28/2024 at 6:10 PM, she stated she had held her title for about five (5) months at the facility. The Administrator stated it was her expectation of staff to follow the Care Plan for each resident. When the SSA Surveyor asked her about falls at facility, she stated a pattern had not been identified and there were no concerns related to falls, adding a fall risk assessment was to be performed to assure the safety of the resident.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to provide the necessary hydration needs for two (2) of seventy-one (71) sampled residents, (Resident #48 and Resident #39). Review of Resident #48's Nutrition Therapy Evaluation completed by the Registered Dietitian (RD) on 08/16/2023 revealed the facility assessed the resident to require 1950 milliliters (ml) daily for his/her fluid intake. The Nutrition Evaluation completed by the RD on 10/03/2023 revealed the facility assessed Resident #48 to require 2030 ml/daily for fluid intake. However, review of Resident #48's fluid intake log for October, November, and December 2023 and January 2024, revealed those daily needs were not met. The facility failed to document any refusals by Resident #48 to account for a reason the need was not met. Review of Resident #39's Nutrition Therapy Evaluation completed on 12/07/2023, revealed Resident #39 required the daily intake of 1420 to 1660 ml of fluid. However, review of the resident's daily fluid intake log revealed those needs were not met for fifteen (15) days out of twenty-four (24) in December 2023 and twenty-eight (28) days out of thirty-one (31) days in January 2024. The findings include: Review of the facility's Hydration Policy, dated 09/15/2023, revealed residents would be provided sufficient amounts of fluid to maintain proper hydration to the extent possible. Per the policy, facility staff would offer fluids to residents throughout all shifts. The policy stated fluids were to be available to the residents at mealtimes, between meals, and at the bedside, as needed and as requested. Per the policy, the dietitian would assess each resident for the daily hydration needs quarterly and as needed, and any changes in the resident's hydration status would be reported to a licensed nurse and an assessment would be completed. 1. Observation on 01/22/2024 at 3:25 PM, revealed Resident #48 was sleeping, almost flat on his/her back, had oxygen on, was in a hospital gown, and had a low air flow mattress. There was no water at the bedside. Observation on 01/23/2024 at 8:45 AM, revealed Resident #48's breakfast tray was sitting on the tray table over the bed, the resident was sleeping, and had not touched any of his/her food. Observation on 01/23/2024 at 1:30 PM, revealed Resident #48 was sleeping, and no water was in the room for the resident to drink. Observation on 01/24/2024 at 10:00 AM, revealed Resident #48 was sleeping, and no water was in the room for the resident to drink. Observation on 01/25/2024 at 8:37 AM, revealed Resident #48 was leaned all the way over to the left in the bed, and the resident did not have the ability to lift himself/herself back up. The resident was awake and tried to feed himself/herself; however, the resident could not reach the food. Per the observation, the resident reached the milk and attempted to drink it but began to choke. The State Survey Agency (SSA) Surveyor got staff to assist. The SSA Surveyor talked to the resident while waiting for staff to come. The resident had the look of panic on his/her face. Registered Nurse (RN) #2 arrived and attended to the resident. Review of Resident #48's Face Sheet revealed the facility initially admitted the resident on 10/26/2020 with diagnoses of kidney disease, respiratory failure, epilepsy, and type 2 diabetes. Review of Resident #48's Hospital Discharge summary, dated [DATE], revealed on 01/01/2024, the resident was found hard to arouse, was very pale in color, and had a weak hand grip. The summary stated the resident had a blood pressure of 96/53, pulse of 54, and oxygen saturation of 92 percent with two (2) liters of oxygen. The resident was sent to the Emergency Department (ED) and was admitted for treatment for acute hypoxic respiratory failure, urinary tract infection (UTI), and toxic metabolic encephalopathy. Review of Resident #48's Quarterly Minimum Data Set (MDS) Assessment, dated 11/13/2023, revealed the facility assessed the resident with a Brief Interview of Mental Status (BIMS) score of ten (10) of fifteen (15), which indicated the resident was moderately cognitively impaired. The MDS assessment revealed the resident was dependent on staff for bed mobility and transfers; set-up only for eating; and, the resident had a catheter in place. Review of Resident #48's Comprehensive Care Plan revealed staff was to encourage adequate fluid intake as determined by dietary as of 09/19/2023. Per the care plan, staff was to assist the resident with fluids as needed to prevent dehydration as of 03/21/2023. Review of Resident #48's Nutrition Therapy Evaluation completed by Registered Dietitian (RD) #2 on 08/16/2023, revealed she assessed the resident for 1950 milliliters of fluid intake per day. The facility documented the following fluid intake for Resident #48 for August 2023 after the assessment: on 08/16/2023, 08/18/2023, 08/19/2023, 08/20/2023, 08/21/2023, 08/23/2023, 08/25/2023, 08/26/2023, 08/28/2023, and 08/29/2023 the facility did not document any fluid intake for the resident. Further review for the resident's fluid intake revealed the following: on 08/17/2023, 760 ml; 08/22/2023, 720 ml; 08/24/2023, 660 ml; 08/27/2023, 600 ml; and 08/30/2023, 480 ml. Review of Resident #48's census revealed he/she was present in the facility 10/01/2023 through 10/31/2023. Review of Resident #48's Nutrition Therapy Evaluation, dated 10/03/2023, revealed RD #2 evaluated the resident and assessed him/her for 2030 ml of fluids per day. The facility documented Resident #48's fluid intake for October 2023 as 10/04/2023, 660 ml; 10/09/2023, 240 ml; 10/10/2023, 480 ml; 10/13/2023, 780 ml; 10/15/2023, 240 ml; 10/16/2023, 920 ml; 10/17/2023, 720 ml; 10/19/2023, 720 ml; and 10/23/2023, 340 ml. On 10/01/2023, 10/02/2023, 10/03/2023, 10/05/2023, 10/06/2023, 10/07/2023, 10/08/2023, 10/11/2023, 10/12/2023, 10/14/2023, 10/18/2023, 10/20/2023, 10/21/2023, 10/22/2023, and 10/24/2023 through 10/31/2023 there was no documented evidence of fluid intake for Resident #48. Review of Resident #48's daily fluid intake log for November 2023, revealed the facility documented the following intake: on 11/01/2023, 780 ml; 11/03/2023, 480 ml; 11/04/2023, 650 ml; 11/18/2023, 120 ml; 11/19/2023, 600 ml; 11/23/2023, 620 ml; 11/25/2023, 480 ml; and 11/27/2023, 480 ml. There was no documented evidence of fluid intake monitoring for Resident #48 on 11/02/2023, 11/05/2023 through 11/17/2023, 11/21/2023, 11/22/2023, 11/24/2023, 11/26/2023, and 11/28/2023 through 11/30/2023. Review of Resident #48's census, revealed the resident was present in the facility for the entire month of November 2023. Review of Resident #48's census, revealed the resident was in the hospital 12/14/2023 through 12/21/2023. Review of Resident #48's daily fluid intake log for December 2023, revealed 12/01/2023, 660 ml; 12/02/2023, 240 ml; 12/04/2023, 620 ml; 12/06/2023, 240 ml; 12/08/2023, 480 ml; 12/10/2023, 480 ml; 12/11/2023, 480 ml; 12/12/2023, 480 ml; 12/23/2023, 240 ml; 12/28/2023, 225 ml; and 12/29/2023, 240 ml. The log also revealed the facility failed to provide documented evidence of any fluid intake for 12/03/2023, 12/05/2023, 12/07/2023, 12/09/2023, 12/13/2023, 12/22/2023, 12/24/2023 through 12/27/2023, 12/30/2023 and 12/31/2023. 2. Observation on 01/23/2024 at 9:00 AM of Resident #39, revealed the resident was sleeping, with the television tray next to the bed. However, the resident did not have any drinking water present at his/her bedside. Observation on 01/23/2024 at 1:40 PM of Resident #39, revealed the resident was in his/her bed watching television, and the resident did not have drinking water available. Observation on 01/25/2024 at 8:40 AM of Resident #39, revealed breakfast trays had not yet been served, and the resident did not have drinking water available at his/her bedside. Observation on 01/28/2024 at 10:00 AM, revealed Resident #39's bed was in a low position, the resident had placed his/her cup on the fall mat next to the bed on the floor. The resident was able to reach down, pick up his/her cup, and lift it to his/her mouth. The cup had a straw in it, and the resident attempted to take a drink, but the cup had very little fluid in it, and a slurp could be heard. The resident laughed and shrugged his/her shoulders. Per the observation, Resident #39 was able to communicate well, when asked yes and no questions. Also, the resident was able to say he/she was in the Navy but could not remember what he/she did in the Navy. The observation revealed the resident had the ability to make some needs known. Review of Resident #39's Face Sheet revealed the facility admitted the resident on 11/29/2023 with diagnoses of cerebral infraction, malnutrition, and psychosis. Review of Resident #39's Nutrition Evaluation Therapy form, dated 12/07/2023, revealed the Registered Dietitian (RD) assessed the resident with a daily fluid intake need of 1420 to 1660 milliliters (ml). Review of Resident #39's census revealed he/she was present in the facility for the entire month of December 2023. Review of Resident #39's daily fluid intake log for December 2023, revealed the facility did not provide documented evidence the resident received 1420 ml of fluid per day starting 12/08/2023. The resident's medical record revealed also on 12/08/2023 the resident took in 480 ml of fluid; 12/09/2023, 960 ml; 12/10/2023, 720 ml; 12/11/2023, 0 ml; 12/12/2023, 480 ml; 12/13/2023, 1090 ml; 12/14/2023, 240 ml; 12/18/2023, 480 ml; 12/19/2023, 480 ml; 12/25/2023, 850 ml; 12/26/2023, 480 ml; 12/27/2023, 240 ml; 12/28/2023, 720 ml; 12/29/2023, 600 ml; and 12/30/2023, 480 ml. Review of Resident #39's daily fluid intake log for January 2024, revealed the facility failed to provide documented evidence of daily fluid intake for 01/01/2024, 01/02/2024, 01/04/2024, 01/07/2024, 01/14/2024, and 01/21/2024. Additionally, the intake log revealed the resident's daily fluid intake was 01/03/2024, 960 ml; 01/05/2024, 1080 ml; 01/06/2024, 480 ml; 01/08/2024, 1200 ml; 01/09/2024, 480 ml; 01/10/2024, 480 ml; 01/11/2024, 480 ml; 01/12/2024, 240 ml; 01/13/2024, 480 ml; 01/15/2024, 640 ml; 01/16/2024, 1120 ml; 01/17/2024, 1280 ml; 01/18/2024, 1120 ml; 01/19/2024, 960 ml; 01/20/2024, 760 ml; 01/22/2024, 1320 ml; 01/23/2024, 600 ml; 01/24/2024, 1280 ml; 01/25/2024, 720 ml; 01/26/2024, 1120 ml; 01/27/2024, 480 ml; and 01/28/2024, 640 ml. Review of Resident #39's admission Minimum Data Set (MDS) Assessment, dated 12/05/2023, revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of two (2) of fifteen (15), signifying a severe cognitive impairment. The facility assessed the resident as needing supervision, cueing, touching, and steadying while eating. The resident had a contracture to the right hand and wrist. Review of Resident #39's Comprehensive Care Plan (CCP) initiated 12/04/2023 revealed staff was to encourage the resident's oral food and fluid intake, monitor the resident for swallowing concerns (12/07/2023), encourage the resident to eat in the common area to increase intake (12/19/2023), refer to Restorative Dining (12/19/2023), and observe for side effects of antipsychotic medication such as dry mouth and urinary retention (12/20/2023). Resident #39's hydration needs were not added to the care plan until 01/23/2024, noting staff was to offer the resident fluids within limits, and limits were not noted on the care plan. In an interview with the Activities Director on 01/26/2024 at 11:21 AM, she stated she helped serve drinking water and ice to the residents. She explained it was important for the residents who were able to drink fluids to have the needed fluid intake daily. The Activities Director stated a resident could become sick if he/she did not take in fluids daily. She stated she talked with the residents and encouraged them to drink throughout the day. In an interview with Certified Nursing Assistant (CNA) #19 on 01/28/2024 at 10:05 AM, he stated he counted residents' fluid intake when he picked up trays and throughout the day when he checked on the residents. He stated there was staff who brought around water and ice. CNA #19 stated he charted fluid intake right after he saw the resident with a drink. He stated it was important to keep track of a resident's fluid intake, and if there was a change, he informed the nurse so the nurse could assess the resident. CNA #19 explained for the residents who were unable to drink on their own, he offered them sips throughout the day. He stated, for residents' health and safety, it was important to monitor the residents' intake and output. In an interview with Certified Nursing Assistant (CNA) #23 on 01/28/2024 at 4:10 PM, she explained she wrote down each resident's fluid intake after meals. She stated she tried to encourage residents to drink the necessary fluids throughout the day. The CNA also stated there were some residents that needed physical assistance to be able to drink, and in that case those residents were offered a few sips at a time. CNA #23 stated if she noticed a resident did not take in enough fluids for the day, she would notify the nurse. She explained if the resident did not get enough fluids, it could have a negative impact on how much the resident used the bathroom and that could be a concern. CNA #23 said Resident #39 had the ability to drink water on his/her own and did better with the use of a straw. In an interview with Registered Nurse (RN) #2 on 01/28/2024 at 4:32 PM, she stated she encouraged residents to take fluids when she administered medication. She stated if an aide reported to her a resident had not taken in the daily needed fluid, she would go and assess the resident. She explained the meal tickets had the required daily fluid intake for each resident, and aides were expected to document the intake for each meal and throughout the day. RN #2 stated if a resident was not able bodied, she would help and encourage the resident to drink the water. She stated she would try to find out if there was a reason the resident did not want to drink the water. RN #2 stated concerns for residents who did not take in the necessary fluids could be dehydration which could lead to a urinary tract infection (UTI) and weight loss. She stated she would contact the Medical Director to determine what course of action was needed. RN #2 stated Resident #48 was able to eat and drink on his/her own until recently with a decline in health. RN #2 stated Resident #39 had the ability to drink on his/her own but required constant reminders to do so. In an interview with the Director of Nursing (DON) on 01/28/2024 at 2:17 PM, she was unable to determine why Resident #48's and Resident #39's missing documentation of daily fluid intake was not caught and addressed in the clinical whiteboard meeting which was held Monday through Friday in the morning. She stated a report of fluid intake was printed each day and reviewed for concerns. The DON stated items of concern were addressed in real time in those daily meetings. She stated she was unable to explain why Resident #48 and Resident #39 had so many undocumented days of fluid intake and why a plan was not established to ensure their daily needs were met. The DON stated in nursing if something was not documented, it meant it did not happen. She explained there would be many concerns for a resident who did not get his/her daily needed fluid intake,such as dehydration and/or a urinary tract infection (UTI). The DON stated the facility had a Hydration program two (2) times a week throughout the facility in which additional fluids were provided. In an interview with the Administrator on 01/28/2024 at 6:10 PM, she stated she expected all residents to be provided the necessary daily fluids to meet their intake needs. She explained if a resident was not taking in the necessary fluids daily it would need to be addressed as it could cause serious health concerns for the resident. She also could not explain why concerns for these two (2) residents were not identified and addressed in the morning meeting. The Administrator stated she expected all staff members to follow the policies of the facility, and any concerns were to be reported to the nurse and followed up by the DON.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to have an effective system to ensure pain management was provided to residen...

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Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to have an effective system to ensure pain management was provided to residents who required such services. The facility failed to ensure pain medication was administered as needed and as ordered to the resident per the Physician's Orders, the Comprehensive Care Plan, and the goals and preferences for one (1) of seventy-one (71) sampled residents (Resident #325). The findings include: Review of the facility's policy titled, Pain Management, revised 09/01/2023, revealed the facility would ensure that pain management was provided, consistent with professional standards of practice, the comprehensive person-centered care plan, and the resident's goals and preferences. Review of the facility's policy titled, Medication Administration General Guidelines, dated 09/2018, revealed when necessary medications were administered the complaints or symptoms for which the medication was given should be documented. Review of Resident #325's Face Sheet revealed the facility admitted the resident on 01/08/2024 with diagnoses to include pain in the left ankle and joints of the left foot, type 2 diabetes, and chronic obstructive pulmonary disease (COPD). Review of Resident #325's Discharge Summary from the hospital, dated 01/08/2024, revealed the resident had a discharge diagnosis of left ankle pain due to tenosynovitis (inflammation of the protective sheath that surrounds tendons). Further review revealed the resident's pain had not been resolved and he/she remained in quite a bit of pain with tenderness in the left foot. Review of Resident #325's admission Minimum Data Set (MDS) Assessment, dated 01/14/2024, revealed in the Pain Assessment Interview, the resident self-reported not having constant pain within the last five (5) days, and no further assessment was completed. Further review revealed the resident had a Brief Interview for Mental Status (BIMS) score of fifteen (15) out of fifteen (15)which indicated the resident was cognitively intact. Review of Resident #325's Baseline Care Plan (BCP), dated 01/09/2024, revealed the resident was assessed as verbalizing or exhibiting signs of pain or at risk for pain. Review of Resident #325's Person-Centered Comprehensive Care Plan (CCP), revised 01/23/2024, revealed the resident was care planned for being at risk for pain related to left ankle tenosynovitis and diabetic neuropathy, updated 01/21/2024. Nursing staff were to administer pain medications as ordered and to monitor and record the effectiveness of the medications, updated 01/21/2024. Nursing staff were to assess the effects of pain on the resident, and notify the physician if the resident did not demonstrate relief or reduction of pain with the current treatment regimen, updated 01/21/2024. Further review revealed interventions that included: nursing staff were to observe and record any complaints of pain, to include the location, duration, quantity, quality, and alleviating factors or aggravating factors, updated 01/21/2024. Nursing staff were also to observe and record any nonverbal signs of pain including guarding, moaning, restlessness, grimacing, and diaphoresis, updated 01/21/2024. Review of Resident #325's Physician Orders, dated 01/09/2024, revealed a medication order for acetaminophen (analgesic to treat minor aches and pain) 325 mg (milligrams), two (2) tablets by mouth every four (4) hours and oxycodone-acetaminophen (opioid pain reliever to treat moderate to severe pain) 7.5-325 mg one (1) tablet by mouth every six (6) hours as needed (PRN) for pain. Review of Resident #325's Medication Administration Record (MAR), dated 01/2024, revealed the resident was receiving acetaminophen tablet 325 mg (milligrams), two (2) tablets by mouth every four (4) hours PRN for pain. Additionally, the resident was receiving oxycodone-acetaminophen; 7.5-325 mg one (1) tablet by mouth every six (6) hours PRN for pain. The resident received two (2) acetaminophen 325 mg tablets at on 01/21/2024 at 6:40 AM. It was charted as being effective with no time given for follow up assessment of pain. Review of Resident #325's Provider Progress Note, dated 01/10/2024, revealed the resident was admitted with left ankle pain due to tenosynovitis. Further review revealed the resident complained of ongoing right ankle pain, which increased with movement and improved with pain medication. Review of Resident #325's Progress Notes, dated 01/10/2024, revealed no nursing progress notes were entered on 01/21/2024 related to observation of any complaints of pain, to include the location, duration, quantity, quality for Resident #325's complaint of pain, and request for medications. During an interview with Resident #325, on 01/22/2024 at 5:30 PM, the resident stated that in the early morning, on 01/21/2024, he/she woke up in severe pain radiating down his/her left ankle and foot. The resident stated his/her ankle and foot were swollen and felt warm to the touch. He/she stated that he/she rang the call light at 3:33 AM to request pain medication. At 3:43 AM, a Certified Nursing Assistant (CNA) answered the call light. The CNA came into the resident's room, turned off the call light, and stated she would tell Registered Nurse (RN) #9 about the resident's pain. The resident stated that RN #9 did not come to the room. The resident waited and rang the call light again at 5:00 AM. At 6:00 AM, the call light had not been answered. During continued interview Resident #325 stated, The staff was ignoring the call light for 2 hours and 54 minutes. He/she stated they were sure of the timing because he/she had set the timer on his/her phone to time the staff's response. The resident stated RN #9 peeked his head in the room at 6:15 AM and asked what he could do for the resident. Resident #325 stated he/she told the RN that he/she was experiencing pain and requested Oxycodone-acetaminophen pain medication. The resident stated RN #9 did not assess the pain or check the left ankle and foot. At 6:38 AM, RN #9 returned with two (2) acetaminophen tablets. The resident stated, I was not given the Oxycodone-acetaminophen I asked for. After waiting so long for the nurse, I needed the stronger pill to get relief. The Tylenol didn't touch the pain. The resident stated at 6:47 AM he/she placed a call to 911 to get help. Review of the Police Incident Report, dated 01/21/2024, revealed police were dispatched to the facility at 6:50 AM after the resident called 911 and stated the reason for the request was, Staff withholding pt [patient] meds [medications]. Review of the Police Run Report, dated 01/21/2024, revealed a Police Department Officer (Badge ID #7134) arrived at the facility at 6:50 AM and reported, Victim stated on 01/21/24 in the early morning hours that [he/she] was in very uncomfortable pain. Victim pressed the call button for the nurse and no one ever came into the room. Victim then again pressed the call button and began a timer. [He/she] stated it took 2 hours and 54 minutes before anyone came in and checked on [him/her]. No further interviews were taken by the Officer. In an interview, on 01/28/2024 at 2:03 PM, the Director of Nursing (DON) stated she expected that medications were administered timely and as per the Physician's Orders. She stated if the resident had pain medication ordered as needed the medication should be administered when the resident had pain She further stated it was her expectation that nursing staff follow physician orders and follow the care plan. In an interview, on 01/28/2024 at 5:05 PM, the Administrator stated her expectations were for the care plan to be resident-specific and for staff to implement care planned interventions. She stated she expected staff to provide timely assistance to residents, emphasizing that staff were expected to administer pain medicatons for residents in pain, as ordered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to provide pharmaceutical services, including procedures that assure the accu...

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Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to provide pharmaceutical services, including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals, to meet the needs of each resident for two (2) out of seventy-one (71) sampled residents (Residents #11 and #17). During medication pass observations, the facility failed to have magnesium 400 milligrams (mg) available for Resident #11. Furthermore, the facility failed to have polyethylene glycol 17 grams (Miralax) and a lidocaine 5% patch available for Resident #17. The findings include: Review of facility's policy titled, Medication Administration, dated 09/2018, revealed medications were to be administered as prescribed and in accordance with good nursing practices. 1) Review of Resident #11's Face Sheet revealed the facility admitted the resident on 06/26/2018 with diagnoses including congestive heart failure, acute respiratory failure, and chronic obstructive pulmonary disease (COPD). Review of Resident #11's Electronic Medication Administration Record (eMAR), dated 01/2024, revealed the physician ordered magnesium oxide four hundred (400) milligrams (mg) by mouth once per day. Further review revealed Registered Nurse (RN) #1 charted the medication as unavailable on 01/23/2024. Observation on 01/23/2024 at 9:51 AM revealed RN #1 prepared medications for Resident #11, but could not locate the magnesium oxide pills in the medication cart. Further observation revealed RN #1 marked the medication as not available and proceeded with medication administration. In an interview on 01/23/2024 at 9:51 AM, RN #1 stated her process for an unavailable medication was to notify pharmacy after she finished medication pass to get the medication delivered for the next day. 2) Review of Resident #17's Face Sheet revealed the facility admitted the resident on 10/06/2016 with diagnoses including diverticulitis (inflammation of the intestines), muscle weakness, and type 2 diabetes. Review of Resident #17's eMAR, dated 01/2024, revealed the physician ordered two (2) patches of lidocaine five percent (5%) to be applied to the resident's back every day for twelve (12) hours. Further review revealed staff marked the medication as unavailable on 01/15/2024, 01/19/2024, 01/22/2024, 01/24/2024, and 01/27/2024. Continued review revealed the physician ordered polyethylene glycol 17 grams (Miralax) to be administered once per day. Per record review, LPN #9 marked polyethylene glycol 17 grams (Miralax) as unavailable on 01/26/2024. Observation on 01/26/2024 at 8:33 AM revealed Licensed Practical Nurse (LPN) #9 found Resident #17's lidocaine 5% patch was not available. Further observation revealed LPN #9 reordered the medication from the eMAR system, and a message displayed that LPN #9 had previously reordered the medication on 01/24/2024. In an interview on 01/26/2024 at 8:33 AM, LPN #9 stated she ordered Resident #17's lidocaine patch on 01/24/2024 and showed that date in the electronic Medication Administration Record system. In further interview, she stated she had not worked since 01/24/2024 and did not realize the medication had not been delivered. Per interview, LPN #9 stated pharmacy made multiple deliveries to the facility each day and the lidocaine patch should have been on one of the deliveries. A phone interview was attempted with the pharmacy representative, on 01/28/2024 at 4:17 PM, however, the State Survey Agency (SSA) Surveyor was left on hold and never received an answer. In an interview on 01/28/2024 at 2:03 PM, the Director of Nursing (DON) stated the process for ensuring medications were available to be administered timely was for staff to reorder any medication that was low, whether that was on the reminder sticker on the card or when they noticed a multi-dose bottle, such as polyethylene glycol (Miralax), was low. She further stated she had not been notified of an issue with medication delivery, but she would investigate if she became aware of medications being missed or administered late. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated the facility's process for ensuring medications were available to be administered timely was for the nurse to reorder any medication that was running low. She further stated the pharmacy typically sent a thirty (30) day supply of medications, but she did not know if a resident's maintenance medications were refilled automatically.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected 1 resident

Based on interview, record review, and review of the facility's policies, it was determined the facility failed to obtain the resident's needs, preferences, and religious, cultural, and ethnic needs f...

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Based on interview, record review, and review of the facility's policies, it was determined the facility failed to obtain the resident's needs, preferences, and religious, cultural, and ethnic needs for one (1) of seventy-one (71) sampled residents, (Residents #325). The findings include: Review of the facility's policy, Resident Rights, revised 09/13/2023, revealed the facility would protect each resident's right to promote enhancement of quality of life. It further stated that when providing care, the facility would respect the resident's individuality. Review of the facility's policy, Dining and Food Preferences, revised 10/2022, revealed the facility would identify individual food preferences for all residents. The policy stated that the Dining Services Director, or designee, would interview the resident to complete a food preference interview within seventy-two (72) hours of admission. Per the policy, the purpose of the interview was to determine the resident's food and beverage preferences. Review of Resident #325's Face Sheet revealed the facility admitted the resident on 01/08/2024 with diagnoses to include type 2 diabetes, morbid obesity, and gastroesophageal reflux disease. Review of Resident #325's admission Minimum Data Set (MDS) Assessment, dated 01/14/2024, revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15), indicating the resident was cognitively intact. Review of Resident #325's Physician Orders under the Dietary Flow Sheet, initiated 01/25/2024, revealed Resident #325 was ordered a controlled carbohydrate diet (CCD). Special instruction included no pork. Review of Resident #325's Baseline Care Plan, dated 01/09/2024, revealed there were no specific instructions regarding religious preferences to avoid pork products. Review of Resident's #325's Care Plan, revised 01/23/2024, revealed the resident was care planned for Nutritional Status, with goals to include the resident would not have significant weight changes. An intervention was care planned on 01/21/2024, to maintain the goal with a diet as ordered, with no pork. Review of Resident #325's Progress Notes, dated 01/04/2024 through 01/25/2024, revealed no notes relating to religious dietary restrictions. During an interview with Resident #325 and his/her daughter on 01/22/2024 at 5:30 PM, the resident stated he/she had been served pork products since admission, even though he/she had repeatedly told staff that he/she did not eat pork due to religious reasons. The resident stated, on 01/18/2024, he/she had requested to speak with the Registered Dietician but had not been contacted by anyone in the dietary department. Further interview revealed the resident spoke to the Director of Nursing (DON), on 01/18/2024, regarding his/her meals and other concerns. Resident #325 stated he/she spoke with the DON about his/her grievances, but stated, Nothing has changed. The State Survey Agency (SSA) Surveyor requested copies of Resident #325's grievance reports since his/her admission from the Director of Social Services (SSD), on 01/26/2024 at 2:07 PM. However, during an interview with the SSD, she stated there was no documentation of any grievance filed by or on behalf of Resident #325. In an interview on 01/28/2024 at 5:03 PM, the DON stated it was her expectation that a resident's dietary restrictions were honored. The DON stated she spoke to the resident recently, but it was not related to meal preferences. In an interview on 01/28/2024 at 5:05 PM, the Administrator stated it was her expectation that each resident be treated with dignity. She stated that it was one hundred percent (100%) the resident's right to make choices. She stated it was important because the facility was the resident's home, and the resident had the right to make his/her own decisions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

2. Review of Resident #12's Annual Minimum Data Set (MDS) Assessment, dated 09/13/2023, revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of eleven (11)...

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2. Review of Resident #12's Annual Minimum Data Set (MDS) Assessment, dated 09/13/2023, revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of eleven (11) of fifteen (15), indicating the resident had moderate cognitive impairment. Review of Resident #12's care plan, dated 01/18/2024, revealed the facility identified the resident as at risk for weight loss and included interventions such as reviewing the resident's food preferences and offering substitutes if the resident consumed less than fifty percent (50%) of a meal. Observation on 01/22/2024 at 6:08 PM revealed Resident #12 eating dinner, starting with the vanilla ice cream. Further observation revealed Resident #12 lifted the cover off his/her plate, made a disgusted face, shook his/her head, and ate only the French fries. Further observation of Resident #12's meal tray revealed the fried fish filet appeared soggy, with discolored, hard-appearing spots inside. In an interview on 01/22/2024 at 6:12 PM, Resident #12 shook his/her head when asked if the food was good. Resident #12 shook his/her head again, pointed to the discolored part of the fish filet, and frowned. Based on observation, interview, record review, and review of the facility's policies, it was determined the facility failed to provide palatable hot and cold food for four (4) of one of seventy-one (71) sampled, (Residents #8, #12, #38, and #88). In addition, observation of the test tray on 01/27/2024 revealed the hot food tested colder and cold beverages tested warmer than the required temperatures. The cooked oatmeal cereal had a watery consistency. The findings include: Review of the facility policy's titled, Food: Quality and Palatability, dated 02/2023, revealed the term food palatability referred to the taste and/or flavor of the food. Per the policy, food should be safe and appetizing, and food should be at the appropriate temperature as determined by the type of food to ensure the resident's satisfaction and to minimize the risk for scalding and burns. Review of the facility's policy titled, Food: Preparation, dated 02/2023, revealed the Dining Services Director/Cook(s) would be responsible for food preparation techniques which minimized the amount of time that food items were exposed to temperatures greater than 41 degrees Fahrenheit (F) and/or less than 135 degrees (F). 1. Review of the facility's form Service Line Checklist, dated 01/27/2024, revealed milk or juice temperatures were not recorded, and the eggs tested 164 degrees F, and the oatmeal tested 170 degrees F. Observation on 01/27/2024 at 8:01 AM revealed the meal cart was sent from the kitchen to the 400 Hall at 8:02 AM. Observation at 8:03 AM revealed staff started serving residents breakfast trays on the 400 Hall, and the last resident tray was served at 8:13 AM. Further observation with the Dietary Manager revealed a test tray on the 400 Hall contained a plate that did not feel hot to the touch. The observation of the test tray also revealed scrambled eggs at 105 degrees F; orange juice at 58 degrees F; and milk at degrees 50 F. The food tasted warm or room temperature and not hot. The oatmeal was watery and appeared more like cream of wheat consistency. In an interview with the Dietary Manager (DM) on 01/27/2024 at 8:20 AM and 01/27/2024 at 10:21 AM, he stated he tested trays weekly and had tested that the hot food was warm. He stated the hot plates were so hot to touch because a few plates were laid out near the steam table. The DM stated the plates could cool down. He stated all the plates were being used, so the time between meal service breakfast and lunch and lunch and supper service was about thirty-five (35) minutes to heat up all the plates. The DM stated when the dishes came back, they were washed, and put back into the plate warmer and were not hot. He stated cold beverages were brought from the refrigerator, one (1) tray at a time. The DM stated he had conducted test trays once weekly and found the food temperatures in the same range. 3. Review of Resident #88's Quarterly MDS Assessment, dated 12/19/2023, revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of twelve (12) of fifteen (15), which indicated moderate impaired cognition. Observation on 01/22/2024 at 2:20 PM revealed Resident #88's lunch tray still on his/her bedside table. Observation of the lunch meal revealed it was not appealing in appearance. Per the observation, the lunch meal consisted of a small piece of turkey breast that was approximately three (3) inches by two (2) inches in size and placed on top of one (1) slice of dry white bread. Also observed for the lunch meal were diced cucumbers with onions and plain potato chips. During an interview on 01/22/2024 at 3:33 PM with Resident #88, he/she stated the food did not taste good and that it needed work. During an additional interview on 01/27/2024 at 2:22 PM with Resident #88, he/she stated the food was terrible. Resident #88 raised the lid on his/her plate and said, Look at that. Would you eat it?
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and review of facility policy it was determined the facility failed to provide a safe, clean, co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and review of facility policy it was determined the facility failed to provide a safe, clean, comfortable and homelike environment for five (5) of seventy-one (71) sampled residents, (Residents #44, #55, #60, #65, and #88). Observations during the survey revealed a continuous odor of urine on the 100 Unit. During interview with Resident #44, he/she stated that he/she kept the door closed to cut down on the odor; however, he/she could smell the odor when the door opened. During interview with Resident #55, he/she stated he/she moved quickly down the hallway to avoid the odor. Observation revealed Resident #60 had excessive accumulation of dead skin under the books and puzzles pieces on the bedside table and excessive dead skin under the foot of the bed. Observation revealed soiled/stained linens on Residents #65's and #88's beds. Neither resident was able to recall the last time their bed linens had been changed. The findings include: Review of the facility's policy, Resident Rights, dated 09/2023, revealed all residents had the right to be treated with respect and dignity. Further review revealed all residents were to be treated in a manner and in an environment that promoted maintenance or enhancement of quality of life. 1a. Observation on 01/23/2024 and 01/24/2024 revealed a strong odor of urine occurring on the 100 Unit in the hallway 8:30 AM and 1:30 PM daily. Continued observation revealed urine odors on the 100 Unit on 01/25/2024 at 2:05 PM and on 01/26/2024 at 8:15 AM. On 01/26/2024 at 4:40 PM there was a light odor of urine on the 100 unit. Review of the Face Sheet revealed the facility admitted Resident #44 on 09/18/2023 with diagnoses including Allergic Rhinitis, Asthma, and Anxiety. Review of the Quarterly Minimum Data Set (MDS) Assessment, dated 12/13/2023 revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of thirteen (13) out of fifteen (15), which indicated the resident was cognitively intact. During interview with Resident #44 on 01/27/2024 at 4:43 PM he/she stated that he/she kept the door closed due to sensitivity to light and sound. The resident stated he/she could smell the odor entering the room after the door was opened. Resident #44 stated the strong odor of urine from the hallway was offensive. 1b. Review of the Face Sheet revealed the facility admitted Resident #55 on 07/27/2023 with diagnoses including major depression, and obesity. Review of the Quarterly Minimum Data Set (MDS) Assessment, dated 11/19/2023 revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of thirteen (13) out of fifteen (15) which indicated the resident was cognitive intact. During interview with Resident #55 on 01/27/2024 at 4:45 PM he/she stated there was always a strong odor in the hall and he/she moved quickly through the hall because of the bad odor. Resident #55 stated the odor was stronger in other different places in the halls. Resident #55 stated he/she thought the odor was coming from other residents that were not clean. During interview with Housekeeper #1 on 01/23/2024 at 2:56 PM she stated she was assigned to clean the 100 Unit and half of the 200 Unit. She stated in residents' rooms she mopped the floors daily, cleaned the bathroom sink, toilet and replaced toilet paper. She further stated she thought the regular housekeeper assigned to the 100 Unit did not clean very well. During interview with the District Manager for Housekeeping, on 01/25/2024 at 11:36 AM, he stated his expectation was for staff to empty all trash, spot clean daily, stock supplies, clean bathroom, clean vertical surfaces and all high touch areas in residents' rooms. He stated he expected his staff to sweep, mop, and clean the bathroom in each resident's room daily including spraying the trash can and/or sink to keep odor under control daily. 2. Review of Resident #60 Quarterly MDS, dated [DATE] revealed the facility admitted Resident #60 on 06/09/2018 with diagnoses that included anemia, hypertension and dementia. Review of the MDS, dated [DATE] revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of fifteen (13) out of fifteen (15) which indicated the resident was cognitively intact. Observation in Resident #60's room on 01/22/2024 at 6:42 PM revealed an excessive amount of dead skin present on Resident #60's bedside tray table. There were two (2) black books sitting on top of puzzle pieces with dead skin around and under the puzzle pieces. The floor under the foot of Resident #60's bed was covered with dead skin. The pillowcase at the head of the bed was stained with dried blood. Resident #60's polo style shirt, he/she was wearing in bed contained dried blood stains on it. The resident's Khaki pants lying over the foot of the bed had dried blood and other stains on them. Continued observation revealed Resident #60 used white tissue to blot the blood oozing from the left side of the resident's neck. The resident then discarding the tissue to the right side of the bed hitting a full trash receptacle and falling onto the floor. Observation in Resident #60 room on 01/23/2024 at 11:03 AM revealed it still contained dead skin at the foot of the bed and on the bedside table. Observation of Resident #60's physical appearance revealed Resident #60 had excessive dermatitis on both arms, head, and neck. Resident #60 also had opened wounds on his/her neck and hands that he/she refused to let staff treat or cover the bleeding wounds. The pillowcase was stained with dried blood. Continued observation revealed the trash receptacle was full and overflowed. The sheets on the bed were disheveled and stained. The bedside table was covered with two (2) black books, puzzle pieces, and dead skin under the puzzle pieces. During interview with Resident #60 on 01/23/2024 at 11:03 AM, he/she stated, You just do not get it. They never come in here to clean. I must go and get my own sheets and towels. Many times, I grab extra off the cart and put them in my dresser. Resident #60 stated I have to take out my own garbage. They do not do anything around here. This place is a 'shit hole'. During interview with Housekeeper #3, who was assigned to the 300 Hall, on 01/23/2024 at 10:31 AM, she stated that was her first day to work on that hall. She stated she noted Resident #60's room needed to be cleaned badly. During interview with Registered Nurse (RN) #2 on 01/24/2024 at 10:15 AM she stated Resident #60 could be very difficult to deal with at times. He/she could be verbally abusive, and she had heard him/her become aggressive. RN #2 stated, I bring (him/her) (his/her) pills and check on (him/her). She stated she knew Resident #60's room was filthy, but it was not easy dealing with his/her outbursts. Observation of Resident #60's room on 01/24/2024 at 2:19 PM revealed the bedside table had remnants of dead skin next to the drink cup. During interview with the District Manager of Housekeeping, on 01/25/2024 at 11:35 AM he stated he expected staff to complete the assignments. He stated there was a process to follow when a resident refused to have their room cleaned. He stated his staff should inform him and he would contact the Social Services Director. The District Manager of Housekeeping stated he was familiar with Resident #60, who could sometimes be difficult to deal with and some staff refused to go into Resident #60's room until he/she asked them to come in. He stated he was aware Resident #60's floor and bedside table were dirty and had not been cleaned, but he was not aware of the build-up of dirt under the resident's bed on 01/22/2024 and 01/23/2024. Observation of Resident #60's room on 01/26/2024 at 1:59 PM revealed there continued to be dead skin on the bedside table and floor. 3. Review of Resident #65's face sheet revealed the facility admitted the resident on 10/29/2022 with diagnoses of osteomyelitis and reduced mobility. Review of Resident #65's Quarterly MDS, dated [DATE], revealed a BIMS' score of fourteen (14) out of fifteen (15) which indicated intact cognition. Observation on 01/23/2024 at 1:23 PM revealed visible dried stains to Resident #65's bed linens. Observation revealed multiple small oval and round stains to the pillowcases that were light brown and light red in color. Continued observation revealed specks of scattered light brown stains and overall dingy gray color to the white sheets. During interview with Resident #65, on 01/23/2024 at 4:21 PM, he/she stated he/she was not sure the last time the linens had been changed. He/she further stated, he/she thought they were last changed three (3) or four (4) days ago but he/she could not say for sure. 4. Review of Resident #88's face sheet revealed the facility admitted the resident on 05/28/2022 with diagnoses of chronic obstructive pulmonary disorder (COPD), chronic nausea, and dysphagia oropharyngeal phase. Review of Resident #88's Quarterly MDS, dated [DATE], revealed a BIMS' score of twelve (12) out of fifteen (15) which indicated moderate impaired cognition. Observation on 01/23/2024 at 9:13 AM revealed visible stains to Resident #88's bed linens. Observation revealed three (3) round dried stains that were approximately twelve inches in diameter and light brown in color in the middle of the bed. During interview with Resident #88, on 01/23/2024 at 9:13 AM, he/she stated he/she could not remember the last time the sheets on his/her bed had been changed. During interview with CNA #19, on 01/28/2024 at 10:01 AM, he stated he did not usually work at this facility, but he changed bed linens routinely and as needed wherever he worked. During interview with the Director of Nursing (DON), on 01/27/2024 at 2:22 PM, and on 01/28/2024 at 2:02 PM and 01/28/2024 at 4:40 PM, she stated she expected dirty briefs to be disposed of and taken outside as soon as possible. The DON stated she expected each resident's room to be cleaned daily. In continued interview with the DON, she stated Resident #60 could be quite difficult, but that was no excuse for him/her to have a dirty room. In further interview with the DON, she stated she expected all staff responsible for changing bed linen to observe daily to see if the linen was visibly soiled and needed changing. During an interview with the Administrator, on 01/28/2024 at 11:25 AM, on 01/28/2024 at 6:17 PM, and on 01/28/2024 at 6:19 PM, she stated her expectations were for the facility to be free from any odors. The Administrator stated housekeeping staff were expected to perform their assigned duties for all residents' rooms and other areas of the facility. She stated they will usually have one side of a hall and the hall adjacent to that. She stated he expectation was for all rooms to be cleaned (moped, trash removed, and bathrooms cleaned daily). The Administrator stated they have residents who refuse the services. She explained that the process was to get the Social Services Director, along with the Housekeeping Director together to work with residents to clean dirty areas. She stated Resident #60 went to visit another resident daily, so they would try to clean when he/she was out of the room. She stated it was her expectation that resident rooms, including bed linens were always clean. She further stated the facility did not have a policy for changing linens and that it was based on need.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Review of Resident #1's Face Sheet revealed the facility admitted the resident on 06/24/2021 with diagnoses of bilateral sens...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2) Review of Resident #1's Face Sheet revealed the facility admitted the resident on 06/24/2021 with diagnoses of bilateral sensorineural hearing loss, chronic obstructive pulmonary disease (COPD), and Type 2 diabetes. Review of Resident #1's Quarterly MDS, dated [DATE], revealed a BIMS score of fourteen (14) out of (15), indicating cognition intact. Review of Resident #1's Care Plan, dated 06/28/2021, revealed the resident was assessed for impaired O2 exchange with supplemental O2 as ordered. Review of Resident #1's Physician Orders, dated 07/05/2021, revealed an open-ended order for O2 therapy. Further review revealed an updated open-ended order for O2 therapy was entered on 01/26/2024. Further review of Resident #1's Physician Orders, dated 06/28/2023, revealed an open-ended order to change O2 tubing weekly. Further review revealed an updated open-ended order for O2 tubing was entered on 01/27/2024. Observations on 01/26/2024 at 4:12 PM, and on 01/27/2024 at 3:21 PM, revealed O2 tubing for Resident #1 was not labeled and dated. In an interview with the DON, on 01/27/2024 at 4:32 PM, she stated O2 tubing should be changed once per week. In additional interview with the DON, on 01/28/2024 at 2:02 PM, she stated nurse leaders were responsible for changing O2 tubing and it was changed weekly. She further stated if unlabeled tubing was identified or tubing was observed to be on the floor, it should be replaced immediately and labeled and dated correctly. In an interview with the Administrator, on 01/28/2024 at 5:05 PM, she stated her expectations were for clinical staff to follow physician's orders and the facility's policies and procedures regarding changing O2 tubing. 3) Review of Resident #381's Face Sheet revealed the facility admitted the resident on 12/14/2023 with diagnoses to include emphysema, supraventricular tachycardia, atrial fibrillation, and chronic obstructive pulmonary disease (COPD). Review of Resident #381's BIMS, dated 12/14/2023, revealed the facility assessed the resident with a score of thirteen (13) out of fifteen (15), indicating cognition intact. Review of Resident #381's Care Plan, dated 12/20/2023, revealed health related complications and impaired O2 gas exchange due to COPD and pulmonary nodule. The goal stated staff would minimize potential for complications through the next review. Continued review revealed no interventions for O2 therapy. Review of Resident #381's Physician Orders, dated 12/14/2023 through 01/28/2024, revealed orders dated 12/21/2023 for continuous O2 at two (2) liters. Review of Resident #381's Medication Administration Record (MAR), dated 01/01/2024 through 01/28/2024, revealed entries for continuous O2 at two (2) liters with entries as being performed, but no columns for O2 tubing changes. Observations on 01/22/2024 at 5:45 PM, and on 01/26/2024 at 8:58 AM, revealed Resident #381's O2 tubing on the concentrator was not dated. An attempt was made by the State Survey Agency (SSA) Surveyor to call the facility's Director of Respiratory by telephone, on 01/26/2024 at 3:07 PM, however, there was no answer and a call was never returned after leaving a message. In and interview with LPN#3, on 01/26/2024 at 10:30 AM, when asked about Resident #381's O2 tubing not being dated, she stated she thought there was an order to change the tubing. In an interview with the DON, on 01/27/2024 at 3:00 PM, she stated the reason the O2 tubing should be changed was to decrease the growth of bacteria in the tubing, and the tubing should be changed every seven (7) days. In continued interview with the DON, on 01/28/2024 at 4:00 PM, she stated new staff were trained on how often to change O2 tubing, adding she had not seen any O2 tubing not dated. She further stated there was not a document to keep track of the O2 tubing changes. Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to ensure residents who needed respiratory care were provided such care, consistent with professional standards of practice for five (5) of seventy-one (71) sampled residents (Residents #1, #8, #11, #324, and #381). Resident #11 received oxygen (O2) without a Physician's Order. Additionally, Residents #1, #8, #11, and #381 had O2 tubing that was not labeled nor dated. Furthermore, Resident #324's nebulizer machine was not stored in a plastic bag when not in use. The findings include: Review of the facility's policy titled, Oxygen Administration, revised 07/25/2022, revealed oxygen therapy was supposed to be administered as ordered by a physician. Further review revealed staff were to check the resident's medical record to confirm the presence of a complete and appropriate physician's order. Continued review revealed staff were to change the oxygen tubing weekly. 1a) Review of Resident #11's Face Sheet revealed the facility admitted the resident on 06/26/2018 with diagnoses including congestive heart failure, acute respiratory failure, and chronic obstructive pulmonary disease (COPD). Review of Resident #11's Care Plan, dated 12/22/2023, revealed the facility failed to include supplemental oxygen therapy management in Resident #11's care plan. Review of Resident #11's Quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) with a score of fifteen (15) out of fifteen (15), indicating the resident was cognitively intact. Further review revealed the facility did not indicate on the MDS that Resident #11 received supplemental oxygen therapy during the look-back period. Review of Resident #11's Physician Orders, updated on 01/13/2024, revealed the facility failed to have an order for the oxygen. There was no order to describe the parameters for supplemental O2 therapy, including flow rate, associated monitoring, and frequency of tubing change. Observations on 01/23/2024 at 9:51 AM, on 01/24/2024 at 3:25 PM, on 01/25/2024 at 11:06 AM, and on 01/26/2024 at 6:22 PM, revealed Resident #11 was wearing a nasal cannula, attached to an O2 concentrator, set to deliver two (2) liters of O2 per minute. In an interview with Registered Nurse (RN) #5, on 01/27/2024 at 4:21 PM, she stated supplemental O2 should not be administered without a Physician's Order. She further stated she was aware Resident #11 was wearing a nasal cannula, but could not find the order for O2 therapy in the electronic medical record (EMR). Per interview, RN #5 stated she would call the physician to find out what O2 flow rate Resident #11 required. In an interview with the Director of Nursing (DON), on 01/27/2024 at 4:32 PM, she stated her expectations for supplemental O2 therapy were for nurses to follow Physician's Orders to initiate or adjust a resident's O2 therapy. She further stated she could not find Physician's Orders for Resident #11's O2 therapy, but needed to investigate further to determine the cause of this system failure. In an interview with the Medical Director, on 01/28/2024 at 2:43 PM, he stated when a resident was admitted or returned from the hospital, the facility's process was for the nurse to take verbal orders over the telephone for O2 as needed. He further stated the process was subject to human error if a nurse failed to enter an order. In an interview with the Administrator, on 01/28/2024 at 5:05 PM, she stated her expectations were for orders to be in place for a resident's supplemental O2 therapy. 1b) Observations on 01/23/2024 at 9:51 AM, and on 01/24/2024 at 3:25 PM, revealed that Resident #11's O2 tubing was not dated. In an interview with Registered Nurse (RN) #5, on 01/27/2024 at 4:21 PM, she stated O2 tubing should be labeled with the date it was changed. She further stated the facility's process was to follow physician's orders to change O2 tubing, which was usually ordered for once per week on night shift. In further interview, RN #5 could not locate orders for tubing changes for Resident #11. In an interview with the DON, on 01/27/2024 at 4:32 PM, she stated O2 tubing should be changed once per week. In an interview with the Administrator, on 01/28/2024 at 5:05 PM, she stated her expectations were for clinical staff to follow physician's orders and the facility's policies and procedures in regards to O2 tubing changes. 5) Review of the facility's policy titled, Oxygen Administration, revised 07/25/2022, revealed staff were to change the oxygen tubing weekly. Review of Resident #324's Face Sheet revealed the facility admitted the resident on 01/03/2024 with diagnoses to include pneumonia, acute pulmonary edema, acute respiratory failure with hypoxia, personal history of congenital malformations of the heart and circulatory system, atrial fibrillation, and congestive heart failure. Review of Resident #324's admission MDS, dated [DATE], revealed the facility assessed the resident with a BIMS' score of fifteen (15) out of fifteen (15), indicating the resident was cognitively intact. Further review revealed the facility's assessment indicated that Resident #324 received supplemental O2 therapy. Review of Resident #324's Physician's Orders, with a start date of care on 01/04/2024, revealed the physician ordered O2 therapy via nasal cannula at two (2) liters per minute continuous. Review of Resident #324's MAR, dated 01/01/2024 to 01/24/2024, revealed entries for O2 at two (2) liters per minute continuous, with entries as being performed, but no columns for O2 tubing changes. Review of Resident #324's Care Plan, revised 01/23/2024, revealed the facility care planned the resident to include supplemental O2 therapy management. Observation of room [ROOM NUMBER] on 01/22/2024 at 4:30 PM, revealed the nebulizer machine tubing was not dated. The nebulizer machine and tubing were sitting on top of the resident's bedside commode, and it was not inside a protective plastic bag. In an interview with Resident #324, on 01/25/2024 at 10:40 AM, the resident stated the last date the O2 had been changed was 01/17/2024, adding that was the first time the O2 tubing had been changed since his/her admission on [DATE]. Resident #324 stated the tubing often hit the floor during transfers and the staff did not clean or replace the dirty tubing. In an interview with the DON, on 01/27/2024 at 3:00 PM, she stated the reason O2 tubing should be changed was to decrease the growth of bacteria in the tubing, and the tubing should be changed every seven (7) days. In continued interview with the DON, on 01/28/2024 at 2:02 PM, she stated nurse leaders were responsible for changing O2 tubing weekly and as needed (PRN). She further stated if unlabeled tubing was identified or tubing was observed to be on the floor, it should be replaced immediately and labeled and dated correctly. She stated new staff were trained on how often to change O2 tubing, adding she had not seen any O2 tubing not dated. Furthermore, she stated O2 supplies, including nebulizer machines, should be placed inside a protective plastic bag when not in use. When asked if there was a document to keep track of the oxygen tubing changes, she stated there was not. In an interview with the Administrator, on 01/28/2024 at 5:05 PM, she stated her expectations were for clinical staff to follow physician's orders and facility's policies and procedures regarding changing O2 tubing. 4) Review of Resident #8's Face Sheet, revealed the facility admitted the resident on 08/24/2018 with the diagnoses of chronic obstructive pulmonary disease (COPD), personal history of pulmonary embolism, and shortness of breath. Review of Resident #8's Care Plan, initiated 03/26/2020, revealed the resident had the potential for altered respiratory status and exacerbation of respiratory symptoms, related to diagnoses of COPD. The goal stated the resident would not exhibit signs of respiratory distress, and the interventions directed staff to administer O2 as ordered and observe O2 precautions. Review of Resident #8's Physician Orders, dated 04/14/2023, revealed an order for nursing to change O2 tubing every week, on Sunday. Observations on 01/22/2024 at 4:16 PM and on 01/24/2024 at 1:15 PM, revealed Resident #8's O2 tubing on the concentrator was dated 12/01/2023. Further observation revealed the resident was sitting in a wheelchair, and the O2 tubing he/she was wearing was not dated. In an interview with LPN #6, on 01/27/2024 at 3:22 PM, she stated residents who had an order for O2 also had an order to change the O2 tubing every week. She stated she was notified by an alert on the computer when the O2 tubing needed to be changed. In an interview with LPN #4, on 01/27/2024 at 4:04 PM, he stated he knew when to change the O2 tube by looking at the date on the tube and changing it every week. In an interview with the DON, on 01/27/2024 at 2:59 PM, she stated she was not aware of who supplied the O2 to the facility. She stated the nurses date the O2 tubing once a week, and the nurse must look at the date on the tube and change it prior to the expiration date. She further stated that she, the medical records person, unit managers, and regional nurses check to assure the tubing was changed prior to the expiration date. She was not aware of who was accountable to make sure the tubing was changed prior to the expiration date, and there was a schedule on the white board in the conference room. She further stated she expected staff to change the tubing as ordered and if soiled, and bacteria could grow in the tube if it was not changed when needed. In an interview with the Administrator, on 01/26/2024 at 10:25 AM, she stated the facility did not utilize in house respiratory therapists and therefore did not have a respiratory services agreement. She further stated staff should follow the facility's policy and change the O2 tubing as ordered.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to ensure that medications were stored in proper temperatures and other appropriate environmental controls to preserve their integrity for two (2) of two (2) refrigerators. Additionally, it was determined the facility failed to ensure opened and in-use vials of tuberculin skin test (TST) solution, eye drops, and inhalers were not expired, on three (3) of five (5) medication carts. The findings include: 1. Review of the facility policy titled, Medication Storage, revised [DATE], revealed medications requiring refrigeration or temperatures between thirty-six (36) degrees Fahrenheit (F) and forty-six (46) degrees F, were to be kept in a refrigerator with a thermometer to allow for temperature monitoring. A temperature log or tracking mechanism would be maintained to verify that the temperature was within accepted limits. Observation of the medication refrigerator on the Blue Unit, on [DATE] at 4:07 PM, revealed the temperature was thirty-two (32) degrees F. The thermometer was located on the middle shelf, in the middle of the shelf, approximately six (6) inches from the front of the shelf, and there were vials of insulin and insulin pens in the refrigerator. Review of the temperature log, located on the left side of the medication refrigerator on the Blue Unit, revealed Temperature of refrigerator must be between 36 - 41 degrees F. Freezer must be at or below freezing. If not contact maintenance immediately! Further review of the temperature log revealed the following documentation: a. Documentation on [DATE] revealed the temperature was thirty-four (34) degrees F; however, it was not documented that maintenance was notified. b. Documentation on [DATE] revealed the temperature was thirty-two (32) degrees F; however, it was not documented that maintenance was notified. c. Documentation on [DATE] revealed the temperature was thirty-four (34) degrees F; however, it was not documented that maintenance was notified. d. Documentation on [DATE] revealed the temperature was thirty-five (35) degrees F; however, it was not documented that maintenance was notified. Observation of the medication refrigerator on the [NAME] Unit, on [DATE] at 4:37 PM, revealed the temperature was thirty-three (33) degrees F. The thermometer was located on the middle shelf, in the middle of the shelf, approximately six (6) inches from the front of the shelf. Continued observation revealed there were five (5) bottles of insulin, eleven (11) insulin pens, an emergency kit, a pneumonia vaccine, and a hepatitis B vaccine in the refrigerator. During an interview with Licensed Practical Nurse (LPN) #8, at the time of the observation, she stated, I need to turn it up. When asked why she needed to turn it up, she stated if the temperature was too low the medication may not be effective and could possibly cause an adverse reaction, and medical complications. Further observation of the medication refrigerator on the [NAME] Unit, on [DATE] at 10:16 AM, revealed the temperature was fifty-two (52) degrees F. The thermometer was located on the middle shelf, in the middle of the shelf, approximately six (6) inches from the front of the shelf. During an interview with the Director of Nursing (DON) at the time of the observation, she stated she expected staff to keep the temperature between thirty-six (36) degrees F to forty-one (41) degrees F. She stated the medications may not be effective if not at the correct temperature, and this could cause an adverse effect on a resident. She further stated all refrigerated medications would be wasted. Further observation of the medication refrigerator on the Blue Unit, on [DATE] at 10:40 AM, revealed the temperature was twenty-eight (28) degrees F. The thermometer was located on the middle shelf, in the middle of the shelf, approximately six (6) inches from the front of the shelf. Continued observation revealed the original temperature flow sheet had been replaced with a new one, beginning on [DATE]. During further interview with the DON at the time of the observation, she stated an adverse reaction could be possible if medications were not stored at the correct temperature. During an interview with the Pharmacist, on [DATE] at 3:08 PM, he stated there could potentially be harm to a resident if a medication was not stored at the correct temperature. During an interview with the Administrator, on [DATE] at 10:25 AM, she stated she expected staff to follow the policy on storage of medications. She stated she was not aware of any issues with medications not stored at the correct temperature, and she would expect staff to let her know if there were any issues with medication storage. Three (3) requests were made for a copy of the temperature logs for the last three (3) months, however, they were not provided. 2. Review of the facility's policy titles, Medication Administration - General Guidelines, revised [DATE], revealed the nurse shall place a 'date opened' sticker on the medication if one is not provided by the dispensing pharmacy and enter the date opened. Further review revealed multi-use eye drops and ointments should be disposed of twenty-eight (28) days after initial use and multidose vials shall be labeled to assure product integrity, considering the manufacturers' specifications. Continued review revealed nursing staff should document the date opened on multi-dose vials on the attached auxiliary label. Observation of the Blue Unit 100 Hall medication cart, on [DATE] at 6:25 PM, revealed three (3) bottles of eye drops that were opened and not dated. During an interview with the Certified Nursing Assistant/Kentucky Medical Assistant (CNA/KMA) #3 at the time of the observation, she stated she was not aware the medications were not dated. She stated she knew the facility's policy required medications to be dated after opening and to remove the medications after twenty-eight (28) days. Observation of the 400 Hall medication cart, on [DATE] at 4:25 PM, revealed there was an opened albuterol inhaler not dated. During an interview with Registered Nurse (RN) #1, at the time of the observation, she stated medications should be dated when opened. She further stated medications may not be effective if out of date and could also potentially harm a resident. Observation of the 100 Hall medication cart, on [DATE] at 10:01 AM, revealed there was an opened, undated, bottle of TST solution. During an interview with LPN #4 at the time of the observation, she stated she could not verify when the bottle was opened, and the solution may not be effective if out of date. She stated this could lead to an inaccurate test result and potentially harm the resident and other residents. Observation of the Blue Unit 200 Hall medication cart, on [DATE] at 4:35 PM, revealed an opened, undated, bottle of eye drops. During an interview with LPN #3, at the time of the observation, she stated she did not know why the eye drops were undated. She stated there could be harm to a resident if the eye drops were outdated. Observation of the medication refrigerator on the [NAME] Unit, on [DATE] at 4:37 PM, revealed there was an opened, undated, bottle of TST solution. During an interview with the DON, on [DATE] at 2:59 PM, she stated that she and the unit managers monitored the medication carts to assure the medications were dated when opened, and not expired. She stated she did not know why there were medications on the cart that were opened and undated. The DON stated she expected staff to follow the policy. During an interview with the Administrator, on [DATE] at 10:25 AM, she stated she expected staff to follow the policy on the storage of medications. She was not aware of any issues with medications being undated after opening, and she would expect staff to let her know if there were any issues with medication storage.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and review of the facility's policies, it was determined the facility failed to store and prepare food under sanitary conditions. Observation on 01/22/2024 on the init...

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Based on observation, interview, and review of the facility's policies, it was determined the facility failed to store and prepare food under sanitary conditions. Observation on 01/22/2024 on the initial kitchen tour revealed ingredient containers not dated; and scoops, a set of solid stainless steel bowls, and a strainer stored sitting up. Continued observation during the supper meal service revealed no hand washing between glove changes, and a staff member patted the surface of the plate into the plate holder using a bare hand. The findings include: Review of the facility's policy titled, Receiving, dated 02/2023, revealed all food items would be appropriately labeled, dated, and stored properly to ensure appropriate and timely utilization based on the principle of first in-first out (FIFO). Review of the facility's policy titled, Staff Attire, dated 10/2023, revealed fingernails would be kept clean, trimmed, filed, and maintained. Use of nail polish, acrylic and gel nails was not permitted unless wearing intact gloves, in good repair, when handling food. Observation on 01/22/2024 at 3:43 PM, during the initial kitchen tour, revealed three (3) large round clear containers of one (1) labeled thickener, one (1) labeled breadcrumbs and one (1) labeled salt that did not have a use by date. Continued observation revealed scoops turned up in the dish tray, a nested set of solid stainless steel bowls, and a colander turned up and not turned over on the shelf. Observation on 01/22/2024 at 5:31 PM during supper service tray line, revealed a Dietary Aide touching the middle of the plate, put the plate into the base, and patted the plate into the base with bare hands that had long painted nails. Further observation revealed the cook and an aide did not wash their hands between glove changes. In an interview with [NAME] #1 on 01/27/2024 at 9:45 AM, she stated food should be labeled with the use by date and then thrown out when it had expired. She stated, if not dated, food could spoil and old food could be used. She stated staff must wash their hands when changing gloves, touching their face, leaving the kitchen and re-entering, and when changing stations to prevent cross contamination. She stated to move plates, suction cups should be used to prevent touching them on the surface to prevent cross contamination. In an interview with Cook/Diet Aide #2 on 01/27/2024 at 10:10 AM, Cook/Aide #2 stated food should be dated with an opened date and last date to be used. She stated food products should be labeled for identification so the wrong food ingredient would not be used because some food ingredients looked the same. Cook/Diet Aide #2 stated hands should be washed upon entering the kitchen, changing gloves, and changing tasks. She stated staff should handle the plate with four (4) fingers underneath the plate and the thumb on the rim not to touch the middle of the plate. Cook/Diet Aide #2 stated touching the plate surface could cause cross contamination. She stated dishware should be turned over to remain clean. In an interview with Dietary Aide #3 on 01/27/2024 at 10:13 AM, he stated staff labeled food with the date opened and the use by date. He stated staff should wash their hands after every event between glove changing. He stated dishware should be stored so water could drain and nothing could fall into the dishware. He stated plates should be touched from the bottom to avoid getting germs from the hands on the surface of the plate. In an interview with the Dietary Manager (DM) on 01/25/2024 at 3:33 PM and on 01/27/2024 at 10:22 AM, he stated food should be labeled and dated to identify the food item and to see that it was not expired. He stated staff should wash their hands between change of gloves and on return to the kitchen to prevent cross contamination. He stated dishware should be turned upside down to dry and to prevent them from being contaminated by other food or debris falling into the dishware. The DM stated plates should be handled by the bottoms of the plates because physical cross contamination from touching the surface with bare or gloved hands would be a concern. He stated fingernails should be short, and staff should wear gloves if nails were long with polish. In an interview with the Director of Nursing on 01/27/2024 at 2:26 PM, she stated her expectations were for food to be labeled and dated, staff to use appropriate hand hygiene with glove changing, and safe dishware storage to prevent cross contamination. In an interview with the Administrator on 01/27/2024 at 11:25 AM, she stated her expectation was for staff to follow safe food handling protocols.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and review of the facility's assessment, it was determined the facility failed to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review and review of the facility's assessment, it was determined the facility failed to ensure the Facility Assessment was clear on evaluating its resident population; identifying the resources needed; and the level of staffing for each unit, to provide the necessary care and services to match the acuity level of the community. The findings include: Review of the document titled, Facility Assessment, [NAME] 2023 Facility Assessment, Resident Population Profile 08/05/2022-08/04/2023, revealed three (3) columns were assigned for: Admissions/Stays, % of Admissions/Stays, and Frequency Relative to Benchmark. The first two (2) columns had quantitative data where the last column was assigned (High-Low), with no quantitative data. The assessment utilized the Barthel Index which measured the degree of assistance required by an individual on ten (10) mobility and self-care Activities of Daily Living (ADL) items. Low ADL function score < 30 indicated total dependence, moderate ADL function score 31-59 indicated severe dependency, and high ADL function score >60 indicated slight dependency. The Facility Assessment failed to determine the amount of staff to match the level of care involved for each resident. Further review revealed no evidence the Facility Assessment determined the amount of staff needed to provide quality of care to the residents based on resident acuity. In the section titled, Staffing, Training, Services and Personnel, all ADLs for overall staffing, staff training/Competencies, and Services were scored as sufficient, instead of quantitative data. Another section titled, Acuity-Diseases, Conditions, and Treatments indicated either sufficient or not applicable for staffing requirements. During an interview with Social Services Director (SSD), on 01/24/2024 at 10:34 AM, she stated she was familiar with the facility's assessment. However, she was not involved in the process of determining its composition. During an interview with the Director of Nursing (DON), on 01/28/2024 at 2:05 PM, she stated, she did not have anything to do with the Facility Assessment as that was handled by the Administrator. During an interview with Administrator, on 01/28/2024 at 6:17 PM and 01/28/2024 at 7:14 PM, she stated she was the person responsible for completing the Facility Assessment. She stated she could explain the facility's assessment by admissions, percent of admissions, and frequency rates related to benchmarks. She stated, for example, Activities of Daily Living (ADLs) had three hundred and ninety-five (395) residents which equated to 66.3 percent of the residents. The frequency relative to benchmark indicated low. She further stated she could not give a value for what low indicated, or any of the other values. She stated the Facility Assessment document was used across the company, but it was hard to understand. She stated the Facility Assessment did not clearly indicate the discipline and amount of staff needed to provide quality of care to the residents based on the residents' acuity.
Oct 2019 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0567 (Tag F0567)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interview, it was determined the facility failed to have resident funds available for two (2) of two (2) of twenty-six (26) sampled residents, Resident #128, a...

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Based on observation, record review, and interview, it was determined the facility failed to have resident funds available for two (2) of two (2) of twenty-six (26) sampled residents, Resident #128, and Resident #112. Resident #128 had money deposited into the personal fund account and he/she was not able to access the money for up to three (3) days on some occasions. Resident #112 requested thirty dollars ($30.00) from his/her personal fund and was only allowed to have twenty-four dollars ($24.00). The findings include: Record review of facility policy, Resident Trust Fund, revised 12/01/18, revealed all resident funds received should be deposited into the resident trust fund account within one (1) business day and should be posted to the residents account the same day it was deposited. The policy further revealed no resident trust fund could be issued until a transaction report was received from the National Data Care. This confirmed that resident trust funds were available. The policy further revealed if the funds were transmitted after 12:30 PM, then the funds would not be available for twenty-four (24) hours in order for the funds to be transferred to the petty cash checking account. Continued review of the policy revealed petty cash would not exceed two hundred fifty dollars ($250.00) and it would be maintained in a locked cash box and stored in the facility safe. The policy stated federal requirements mandated petty cash be available twenty-four (24) hours, seven (7) days a week. The policy further revealed should any resident need funds after facility business office hours then the charge nurse would be notified and they would notify the Administrator or the Business Office Manager and one of them would return to the facility to provide the requested resident funds. The Nurse Manager would be given a locked cash box with fifty dollars ($50.00) in at the end of each day and would be able to disperse resident funds if needed. Observation of a resident at the reception window, on 10/03/19 at 1:14 PM, revealed he/she was discussing a request of money, and the receptionist stated she could not provide him/her with more than $20 at this time; however, he/she could come back later and she would give him/her the remainder of the money requested. She stated she did not have the funds to provide the amount requested. Further interview with the receptionist revealed the resident was Resident #112 and he/she was requesting funds from his/her account. Interview, on 10/05/19 at 9:01 AM, with Resident #112, revealed he/she went to the front office on 10/04/19 and asked for thirty dollars ($30.00) and was told the facility did not have that much money, but the resident could get twenty dollars ($20.00). Resident #112 revealed he/she had the money in personal fund account but the facility did not have enough in the petty cash. Resident #112 revealed many times this was the facility's response when he/she requested funds. Record review of the trial balance resident fund management service log revealed Resident #112 had a resident trust fund with over a thousand dollars ($1,000.00) available in the account, as of 10/04/19. Interview with Resident #128, on 10/01/19 at 12:15 PM, revealed his/her son deposited forty dollars ($40.00), in cash, for him/her into the resident trust fund and it would take three (3) or four (4) days in order for the resident to have access to the money. Record review of the trial balance resident fund management service log revealed Resident #128 had a resident fund account with fifty-nine dollars ($59.00) available as of 10/04/19. Interview with the Assistant for Personal Funds, on 10/04/19 at 1:30 PM, revealed the person responsible for the resident's funds was at a training class off-site. The assistant revealed residents came to the front desk and requested their funds. She stated the facility maintained a log that detailed the residents amount of funds available. She stated if a family member or the resident gave the facility cash to put in the residents fund, the facility had to get a money order for the cash and send the money order off to the main office. The money was not added to the resident's account at that time because the money order was sent to an outside company and they deposited the money into the residents account. She revealed once the money was deposited to the account then the resident could have access to it. She revealed sometimes it took two (2) or three (3) days and maybe longer if the money was given to them before a weekend. The assistant revealed they encouraged the family to write a check to shorten the length of time before the funds were available. She revealed the process was explained to the residents and to the families. Interview with the Social Services Assistant, on 10/05/19 at 9:01 AM, revealed petty cash started out at two hundred, fifty dollars ($250.00) and it was replenished as necessary. She revealed the business office manager requested replacement funds, which came by check, but only certain people could cash the check. The Social Service Assistant stated she was not for sure what amount was considered low. She stated the business office manager determined when to get money to replenish the petty cash She revealed the petty cash had fifty-one dollars ($51.00) available on that day. The assistant revealed the facility had sixty-three (63) accounts and twelve (12) of the accounts did not have funds available. She revealed on the 10/04/19 the facility had ninety-six dollars ($96.00) available in the petty cash. She revealed if a resident wanted more than forty dollars ($40.00) the resident would have to request a check and that had to be submitted to corporate offices who filled the request by check, typically in a day. She revealed if the withdrawal was requested on a Saturday the facility would have the check on Monday. Record review of the trust disbursement log revealed a balance of fifty-one dollars ($51.00) on 10/04/19. Interview, on 10/05/19 at 9:44 AM, with the Administrator revealed families brought in money to be deposited into the resident trust fund and the business office person would get a money order and the money order was sent to the bank to be deposited. Once it was posted then the deposit populated into the system. The residents could get up to forty dollars ($40.00) if he/she had the money in the account. The Administrator revealed if the money was not available it may be timing and the funds were not available yet. The Administrator revealed she had not identified concerns with residents not receiving requeseted personal funds. The Administrator stated she would expect the funds to be available if the resident had the money in their account.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

Based on record review, interview and facility policy review it was determined the facility failed to transmit discharge data for two (2) of two (2) discharged residents, Residents #1 and #2. The fin...

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Based on record review, interview and facility policy review it was determined the facility failed to transmit discharge data for two (2) of two (2) discharged residents, Residents #1 and #2. The findings include: Review of the facility's Transmission Policy, per Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI), dated October 2019, Chapter 2-17, revealed the discharge assessment transmission date was no later than the Minimum Data Set (MDS) completion date plus fourteen (14) calendar days. Review of the facility's Resident Tracking Detail, not dated, revealed Resident #1 was discharged on 05/31/19, following a twenty-one (21) day length of stay (LOS). Review of the facility's Resident Tracking Detail, not dated, revealed Resident #2 completed a fifty-one (51) day LOS, and was discharged on 07/08/19. Interview with the Minimum Data Set (MDS) Lead Nurse, on 10/05/19 at 2:56 PM, revealed she assumed this position in August, 2019. She reported the facility followed the current MDS/RAI Manual for transmission of data. She revealed Resident #2 had a discharge incomplete from 06/24/19, nor was Resident #1's discharge transmitted, either. She stated both were incomplete transmittals. She revealed the residents names never appeared on any reports they reviewed. However, she stated she did not review the CMS 3.0 Roster Document to audit the in-house census for accuracy. Interview with the MDS Nurse #2, on 10/04/19 at 3:05 PM, revealed an issue with the Electronic Health Record (EHR) transmission during the summer and there were incomplete transmittals. She stated Resident #1 or #2 were not identified on the reports as released. Interview with the Administrator, on 10/05/19 at 2:51 PM, revealed she was not aware of any MDS discharge transmission issues. She revealed the facility had not completed any audits on the MDS process related to the transmission or systems. She stated the process was not reviewed in Quality Assessment Process Improvement committee meetings,
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observation, interview, record and policy review it was determined the facility failed to keep one (1) supply room door closed and locked for one (1) of two (2) supply rooms. The blue unit su...

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Based on observation, interview, record and policy review it was determined the facility failed to keep one (1) supply room door closed and locked for one (1) of two (2) supply rooms. The blue unit supply room was noted to be unlocked and did not close. Further observation of the supply room revealed mouthwash, shaving cream, toothpaste, baby lotion, bye bye odor cleaner, roll on antiperspirant, and siobiotext on the shelves in the room. The findings include: Record review of the facility policy, Hazardous Areas, revised March 2006, revealed hazardous areas, such as storage rooms with chemical/hazardous materials should be kept in locked areas when not in use. Observation, on 10/01/19 at 12:39 PM, revealed the linen supply room on the blue unit was not locked and was not closed completely. Observation further revealed there was mouthwash, shaving cream, toothpaste, baby lotion, bye bye odor cleaner, roll on antiperspirant, and siobiotext on the shelves in the room. Observation, on 10/01/19 at 1:17 PM, revealed staff walked into the supply room, came back out but the door did not shut all the way. Observation, on 10/01/19 at 1:28 PM, revealed a resident on a motorized wheelchair pass the supply room door, which was not locked and was not shut all the way. Observation, on 10/01/19 at 3:06 PM, revealed the supply room door remained unlocked and not closed all the way. Observation, on 10/02/19 at 8:55 AM, revealed the supply room door remained unlocked, but it was closed. Observation further revealed the same supplies were in the room. Observation, on 10/02/19 at 10:00 AM, revealed staff went into the unlocked supply room. Observation, on 10/02/19 at 11:20 AM, revealed Resident #76 wheeled himself/herself down the hall and passed the supply room. Record review of the annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/14/18 for Resident#76, revealed a Brief Interview for Mental Status (BIMS) score of six (6) and the facility assessed the resident had impaired cognition. Observation, on 10/02/19 at 2:28 PM, revealed the supply room remained unlocked, but was closed. Observation further revealed the supply room had twenty-five (25) Dawn Mist mouth rinses with a warning to not be used for patients with with vents, patients who suffered cystic fibrosis, or patients with a weakened immune system. The warning further stated in case of accidental ingestion, seek professional assistance or the contact poison control center immediately. Observation further revealed eleven (11) Dawn Mist brushless shaving cream which stated on the container to keep out of the reach of children. Observation revealed there were fifty (50) Dawn Mist fluoride toothpaste in the supply room, with a warning on the label to keep out of reach of children under 6 yrs old. The label further revealed if you accidentally swallowed more than used for brushing you should seek professional assistance or contact poison control immediately. Observation revealed clean & free rinse free full body wash & peri cleaner was in the supply room. The warning label revealed a caution that it may cause eye irritation and to avoid contact with the eyes. The warning label further revealed the body wash should be kept out of reach of children. Observation, on 10/03/19 at 8:41 AM, revealed the supply room door remained unlocked, but was closed. Observation, on 10/04/19 at 8:53 AM, revealed the supply room on the blue unit was closed but unlocked. Observation further revealed the supplies remained in the room on the shelf. Interview with Licensed Practical Nurse (LPN) #4, on 10/04/19 at 8:57 AM, revealed the supply room door should be locked. Interview further revealed the mouthwash in the supply room had a warning on the label that stated in case of accidental ingestion you should seek professional assistance or poison control should be contacted. Interview further revealed the lotion, shaving cream, and toothpaste all had warnings to keep out of the reach of children and LPN #4 revealed that included residents. Record review of the maintenance log for 08/15/19 through 10/03/19 revealed no entry on the log to indicate the supply room door lock was broken. Interview, on 10/04/19 at 3:23 PM, with the Maintenance Director revealed supply closets were to be locked to keep residents out. The Maintenance Director revealed last week the lock was not working but he did nothing to prevent unauthorized access of the supply closet. He revealed he told the nurses and certified nursing assistants the door lock was broken. Interview, on 10/05/19 at 11:03 AM, with the Director of Nursing (DON) revealed the doors to the supply closets should be locked. The DON stated the facility did not want resident to go in and out of the area unsupervised because the supply rooms contained itmes that may be a potential issue and that depended on who the resident was and if they could get a hold of something. The DON revealed they followed the warnings on the containers. Interview, on 10/05/19 at 9:50 AM, with the Administrator, revealed supply closet doors should be locked to ensure a resident did not access the supplies. The Administrator revealed a cognitively impaired resident may ingest those items.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review and facility policy review, it was determined the facility failed to ensure staff provided assistance with care to ensure transportation to scheduled dia...

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Based on observation, interview, record review and facility policy review, it was determined the facility failed to ensure staff provided assistance with care to ensure transportation to scheduled dialysis was not missed for one (1) of two (2) of twenty-six (26) sampled residents, Resident #186. The findings include: Review of End Stage Renal Disease policy, revised 08/07/19, revealed staff would be trained in the care and special needs of ESRD residents, including nutritional needs and type of assessment data to be gathered on a daily or per shift basis. Review of Resident #186 Physician Orders, 09/22/19, revealed an order for Dialysis on Tuesday, Thursday, and Saturday. Continued review of the medical record revealed a Dialysis Schedule document on the inside of Resident #186s chart. The document stated the resident had a dialysis schedule of Tuesday, Thursday and Saturday. The document stated the mode of transportation was TARC 3 and the name of the dialysis center and noted facility staff was to have to resident up and ready for pickup on dialysis days. Interview, on 10/01/19 at 12:20 PM, with Licensed Practical Nurse (LPN) #9, revealed Resident #186 missed dialysis this morning. She stated transportation arrived at 5:00 AM to pick up the resident and staff was not aware that he/she needed to go, so he/she was not ready when transportation arrived. LPN #9 could not verbalize why that occurred. Interview, on 10/05/19 at 10:20 AM, with Certified Nursing Assistant (CNA) #4 revealed the nurse had a list of all appointments that was usually shared with staff. She stated the CNA's would get residents ready to go, however, she had not received training on dialysis expectations. She stated when she came on shift Resident #186 was usually gone to dialysis already. She stated Tarc 3 met residents at the front door, but at times staff would page over head to let them know dialysis transportation was there. She stated it was unusual that Resident #186 missed his/her transportation because he/she was usually ready on time. Interview, on 10/05/19 at 10:26 AM, with the Director of Nursing (DON), revealed she talked to the resident when he/she missed his/her dialysis transportation 10/02/19. She stated staff were not aware he/she had an appointment, however, the resident was generally up and ready, Interview, on 10/01/19 at 12:30pm, with the Administrator, revealed Resident #186 was a new admission and they were not very familiar with the resident. She stated she spoke with the Director of Nursing about residents this morning and was not aware of any issues with resident missing his/her dialysis transportation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and facility policy review, it was determined the facility failed to insure medications were securely stored to prevent resident access for one (1) of twenty-six (26) ...

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Based on observation, interview, and facility policy review, it was determined the facility failed to insure medications were securely stored to prevent resident access for one (1) of twenty-six (26) sampled residents, Resident #101. Observations revealed a Lantus insulin pen left unattended on the resident's over bed table. The findings include: Review of facility policy Storage of Medication, dated 09/2018, revealed medications and biologicals were stored properly, following manufacturer's or provider pharmacy recommendations to maintain integrity and support safe effective administration. The medication supply accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. Observation, on 10/01/19 at 12:13 PM, revealed a Lantus insulin pen on the over bed table in the room of Resident #101. Interview with the Unit Manager (UM) at the time of discovery revealed a physician order was required to leave medications at a resident's bedside. Additionally, medication left at a resident's bedside was a risk for residents. Interview with Registered Nurse (RN) #2, on 10/01/19 at 3:36 PM, revealed she forgot the insulin pen in the resident's room. RN #2 stated leaving an insulin pen in a resident's room could result in a resident self-administering insulin leading to potential blood sugar issues. Interview with the Director of Nursing (DON), on 10/05/19 at 11:46 AM, revealed medications should be secured to prevent resident access. The DON stated only licensed staff had access to prescribed medications unless a physician ordered the medication to remain at a resident's bedside. Interview with the Administrator, on 10/05/19 at 2:40 PM, revealed she had not previously identified concerns of medications left at a resident's bedside. She stated medications should be administered by a licensed professional unless otherwise ordered as a resident safety measure.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview and review of facility policy, it was determined the facility failed to ensure staff were documenting dishmachine water temperatures and the concentration of the saniti...

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Based on observation, interview and review of facility policy, it was determined the facility failed to ensure staff were documenting dishmachine water temperatures and the concentration of the sanitizing solution in parts per million (ppm). The findings include: Review of facility policy Recording of Dishmachine Temperatures, revised 06/06/19, revealed the facility maintained a log to insure wash and rinse temperatures and the sanitizing solution concentration were properly monitored and controlled. Entries were recorded for each meal. Review of the dishmachine temperature log, dated September 2019, revealed twenty four (24) missing entries for the month. Review of the log dated 10/04/19, at 9:07 AM, revealed documentation the dishmachine was tested for the morning. Observation of the sanitation cycle testing process, on 10/04/19, at 9:11 AM, revealed the sanitizing solution levels did not meet manufacturer recommended parameters of fifty to one hundred (50-100) parts per million (ppm) during the test cycle. The Dietary Manager (DM) and Dietary Aide #1 discovered the sanitizing solution container was empty, The container of sanitizing solution was changed, several cycles ran but each test strip did not meet parameters. The chemical provider was notified and the dish machine was put out of service at that time. Interview with Dietary Aide #1, on 10/04/2019 at 9:30 AM, revealed she did not usually do the dish room, however, she was aware of the sanitation testing process and the acceptable/unacceptable parameters, and to document the result and let dietary manager know if parameters were not met. She stated not meeting recommended parameters of the sanitizing solution was an infection control concern. Interview with Dietary Aide #2, on 10/04/2019 at 9:37 AM, confirmed he was the morning dishwasher and responsible for performing the dishmachine testing. Further interview revealed he was aware the sanitation test results were to be recorded. Continued interview revealed on the morning of 10/04/19, he had not performed the test but logged that he completed the dishmachine testing and the sanitizing solution test met the parameters. Further interview with Dietary Aide #2 revealed he should have reported to the DM that he failed to run the test. He stated he was unaware the sanitizing solution container was empty. He stated it could be an infection control issue. Interview with the Chemical Representative, on 10/04/19, at 10:22 AM, revealed the facility was aware of the process to prime the line and staff should have done that prior to running another test. Interview with the DM, on 10/04/19 at 10:27 AM, revealed she was aware the tubing should have been primed to remove any air bubbles after the solution was changed. However, she had been frazzled after learning the log was completed indicating the machine already passed. Interview with the Administrator, on 10/04/19 at 3:27 PM, revealed it was her expectation for dietary staff to adhere to kitchen sanitation policy and processes. As a Dietician, she realized it would be a huge infection control concern for all residents who received food from the kitchen.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 3 harm violation(s), $182,488 in fines. Review inspection reports carefully.
  • • 28 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $182,488 in fines. Extremely high, among the most fined facilities in Kentucky. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: Trust Score of 0/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Signature Healthcare At Summerfield Rehab & Wellne's CMS Rating?

CMS assigns Signature Healthcare at Summerfield Rehab & Wellne an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Kentucky, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Signature Healthcare At Summerfield Rehab & Wellne Staffed?

CMS rates Signature Healthcare at Summerfield Rehab & Wellne's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes.

What Have Inspectors Found at Signature Healthcare At Summerfield Rehab & Wellne?

State health inspectors documented 28 deficiencies at Signature Healthcare at Summerfield Rehab & Wellne during 2019 to 2024. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 3 that caused actual resident harm, and 23 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Signature Healthcare At Summerfield Rehab & Wellne?

Signature Healthcare at Summerfield Rehab & Wellne is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SIGNATURE HEALTHCARE, a chain that manages multiple nursing homes. With 165 certified beds and approximately 107 residents (about 65% occupancy), it is a mid-sized facility located in Louisville, Kentucky.

How Does Signature Healthcare At Summerfield Rehab & Wellne Compare to Other Kentucky Nursing Homes?

Compared to the 100 nursing homes in Kentucky, Signature Healthcare at Summerfield Rehab & Wellne's overall rating (1 stars) is below the state average of 2.8 and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Signature Healthcare At Summerfield Rehab & Wellne?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Signature Healthcare At Summerfield Rehab & Wellne Safe?

Based on CMS inspection data, Signature Healthcare at Summerfield Rehab & Wellne has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Kentucky. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Signature Healthcare At Summerfield Rehab & Wellne Stick Around?

Signature Healthcare at Summerfield Rehab & Wellne has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Signature Healthcare At Summerfield Rehab & Wellne Ever Fined?

Signature Healthcare at Summerfield Rehab & Wellne has been fined $182,488 across 2 penalty actions. This is 5.2x the Kentucky average of $34,904. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Signature Healthcare At Summerfield Rehab & Wellne on Any Federal Watch List?

Signature Healthcare at Summerfield Rehab & Wellne is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.