Sycamore Heights Health and Rehabilitation

2141 Sycamore Avenue, Louisville, KY 40206 (502) 895-5417
For profit - Limited Liability company 96 Beds SIMCHA HYMAN & NAFTALI ZANZIPER Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#263 of 266 in KY
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Sycamore Heights Health and Rehabilitation has received a Trust Grade of F, indicating significant concerns about the care provided. Ranking #263 out of 266 facilities in Kentucky places it in the bottom half, and #37 out of 38 in Jefferson County suggests there are very few better options nearby. The facility's situation is improving, with the number of reported issues decreasing from 12 in 2019 to 11 in 2024; however, the overall care quality remains low, reflected in the 1/5 star ratings for health inspections and overall quality. Staffing is rated average at 3/5 stars, with a turnover rate of 57%, which is higher than the state average, but there is good RN coverage, exceeding 84% of facilities in Kentucky. Concerns arise from critical incidents, such as one resident being harmed by another due to inadequate monitoring and a failure to provide proper supervision, highlighting serious safety risks. Overall, while there are some strengths, the facility has significant weaknesses that families should carefully consider.

Trust Score
F
0/100
In Kentucky
#263/266
Bottom 2%
Safety Record
High Risk
Review needed
Inspections
Getting Better
12 → 11 violations
Staff Stability
⚠ Watch
57% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$21,879 in fines. Higher than 69% of Kentucky facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 51 minutes of Registered Nurse (RN) attention daily — more than average for Kentucky. RNs are trained to catch health problems early.
Violations
⚠ Watch
29 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2019: 12 issues
2024: 11 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Kentucky average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 57%

11pts above Kentucky avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $21,879

Below median ($33,413)

Minor penalties assessed

Chain: SIMCHA HYMAN & NAFTALI ZANZIPER

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (57%)

9 points above Kentucky average of 48%

The Ugly 29 deficiencies on record

2 life-threatening 3 actual harm
Sept 2024 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to ensure Advanced Directives were c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to ensure Advanced Directives were completed by the Legal Guardian for one (1) of 25 sampled residents, Resident (R)43. Although a Judge signed a court order to appoint the Cabinet for Health and Family Services (CHFS) Guardianship for R43, effective [DATE]; the facility did not verify the resident's code status, and accepted a Kentucky Emergency Medical Services (EMS) Do Not Resuscitate (DNR) Order form, dated [DATE], signed by R43's family member. The findings include: Review of the facility's policy titled, Residents' Rights Regarding Treatment and Advance Directives reviewed/revised [DATE], revealed the facility supported and facilitated a resident's right to request, refuse, and/or discontinue treatment and formulate an advance directive. Per policy, an advance directive was a written instruction recognized under State law related to the provision of health care when an individual was incapacitated. Further review of the policy, revealed during the care planning process the facility would review with the legal representative whether they desired to make any changes related to any advance directives. Review of R43's Face Sheet located in the Electronic Medical Record (EMR) revealed the facility admitted the resident on [DATE]. Further review of R43's Face Sheet revealed diagnoses including vascular dementia, cognitive communication deficit, and cerebral infarction. Review of R43's Kentucky Emergency Medical Services (EMS) Do Not Resuscitate (DNR) Order form revealed the R43's family member signed the form on [DATE]. Review of R43's Physician's order, dated [DATE], revealed orders for DNR code status. Review of R43's Comprehensive Care Plan, dated [DATE] revealed the resident's code status was DNR, as of [DATE], with an intervention to withhold Cardiopulmonary Resuscitation (CPR) in the event the resident was found without pulse or respirations. Review of the Order of Appointment of Conservator from the Commonwealth of Kentucky, dated [DATE], revealed a Judge signed R43's court order to appoint the Cabinet for Health and Family Services (CHFS) Guardianship, as the resident's Conservator. Review of the Order of Appointment of Guardian from the Commonwealth of Kentucky, dated [DATE], revealed a Judge signed CHFS Guardianship as R43's appointed Guardian. Review of the Kentucky Emergency Medical Services (EMS) Do Not Resuscitate (DNR) Order form, dated [DATE], revealed R43's family member signed the DNR form. Review of R43's Quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of zero (0) out of 15, indicating severe cognitive impairment. During an interview, on [DATE] at 11:16 AM, the State Guardian (SG) stated R43 was a full code status (meaning if the resident's heart or lungs stopped working the medical staff is permitted to perform necessary procedures to save their lift including CPR ). The SG stated the state was appointed the resident's guardian on [DATE] and no one else had the authority to make a change to R43's code status after the state was appointed her guardian. The SG further stated even if a resident had an advance directive of DNR prior to state guardianship, once the state became the resident's guardian the resident's code status became full code. The SG also stated for a resident under state guardianship to change to a DNR code status, the decision did not come from her, but a state nurse would need to complete a review of the resident's medical condition to determine if a DNR status was appropriate. The SG stated she informed the facility's Social Services Director and the Director of Nursing the resident was a full code once the SG was appointed. During an interview, on [DATE] at 3:28 PM, Registered Nurse (RN) 5 stated when a resident returned from the hospital the facility checked the resident's code status from the hospital. She stated R43 transferred to the hospital in [DATE]. She further stated R43 was on another hall at that time and she did not work with her when she returned from the hospital. In an interview on [DATE] at 3:41 PM, RN4 stated she could not recall if she worked with R43 when she returned from the hospital in [DATE]. She stated a resident's code status did not change upon return from the hospital unless there was a drastic change in care. She further stated if a resident had a State Guardian (SG), the SG was responsible for a resident's advanced directive and the facility's management handled it. RN4 stated an advance directive let the facility know what the resident's end of life choices were. She stated if a resident's code status was DNR, she would not provide the resident CPR if the resident's heart stopped and the resident could possibly die. In an interview on [DATE] at 4:01 PM, Unit Manager (UM)1 stated when a resident returned from the hospital, the resident's advance directive was handled by the social services department. He stated the resident's code status should be updated when the resident returned from the hospital. The UM further stated the purpose of the DNR was to prevent CPR. He stated if a resident did not receive needed CPR the resident could expire. He further stated when a resident returned from the hospital, social services was responsible to review resident's code status during the Interdisciplinary Team (IDT) meetings. Further, he could not recall if R43's code status was reviewed in the IDT. During an interview on [DATE] at 4:30 PM, the Director of Nursing (DON) stated social services reviewed the advance directives and reviewed re-admissions in the IDT meeting. The DON stated if a resident in the facility was later provided a State Guardian (SG), the social services department was responsible to follow up with the SG for the resident's code status. The DON stated she could not recall discussing R43 with the SG. She further stated only the SG could sign advance directives for a resident after the resident obtained a SG. The DON also stated she could not remember if R43's advance directives were discussed when she returned from the hospital in [DATE]. She stated the DNR form reflected the wishes of the resident or their Power of Attorney (POA). She further stated if a resident had a SG and was to be full code status, but the DNR form was signed by someone other than the SG for DNR code status, the resident would not receive CPR and a potential outcome could be death. During an interview, on [DATE] at 2:10 PM, the Administrator stated R43 went to the hospital after the State became her guardian and the hospital obtained the DNR form from the resident's family member. She stated upon the resident's return, the facility took the information from the hospital.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and review of the facility's policies, the facility failed to ensure residents who were unable to carry out Activities of Daily Living (ADLs) received t...

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Based on observation, interview, record review, and review of the facility's policies, the facility failed to ensure residents who were unable to carry out Activities of Daily Living (ADLs) received the necessary services related to toileting and incontinence care for one (1) of 25 sampled residents, Resident (R)52. The findings include: Review of the facility's policy titled, Activities of Daily Living, dated 08/15/2020, revealed a resident that was unable to carry out activities of daily living (ADLs) would receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. Further review revealed the facility would maintain individual objectives of the care plan and periodic review and evaluation. Review of facility's policy titled, Perineal Care, dated 01/02/2020, revealed it was the practice of the facility to provide perineal care for all incontinent residents during routine baths and as needed in order to promote cleanliness and comfort, prevent infections to the extent possible, and prevent and assess for skin breakdown. Review of the facility's policy titled, Dementia Care, dated 01/02/2020, revealed that it was the policy of the facility to provide the appropriate treatment and services to every resident who displayed signs of, or was diagnosed with dementia, to meet his or her highest practicable physical, mental, and psychosocial well-being. Review of R52's Face Sheet' located in the Electronic Medical Record (EMR) revealed the facility admitted the resident on 10/01/2021 with diagnoses which included dementia, type II diabetes, major depressive disorder, attention and concentration deficit, and hyperlipidemia. Review of R52's Quarterly Minimum Data Set (MDS) Assessment, dated 07/15/2024, revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of 10 out of 15, revealing moderate cognitive impairment. Further review of the MDS, revealed R52 required partial to moderate assistance with toileting, and personal hygiene, and walked independently. R52 was further assessed as incontinent of bowel and bladder. Additional review of R52's MDS revealed he was not assessed as rejecting care. Review of R52's Comprehensive Care Plan, dated 07/22/2024, revealed a focus of urinary incontinence with a goal stating the resident would not experience skin breakdown because related to incontinence. The interventions initiated 07/22/2024 included: check for incontinence episodes every two (2) hours, and use a brief at night when resident was in bed, but use underwear when resident was out of bed. Further review of R52's CCP, dated 07/22/2024, revealed a focus of resistant to care with a goal stating the resident would not exhibit resistance to care. The interventions initiated 07/22/2024 included: actively involve the resident in his care, establish clear boundaries, contact family if resident resists care, and reiterate the purpose and advantage of treatment to the resident. Additional review of R52's CCP, dated 07/22/2024, revealed a focus of impaired mobility to perform or complete toileting activities as evidenced by resisting care. The goal stated resident would maintain adequate nutrition, hydration, and elimination. The interventions initiated 07/22/2024 included: allow resident to choose options, encourage resident to take gradually increasing responsibility for hydration, nutrition, elimination, sleep, activity, and other self-care needs, and maintain a calm environment and approach to resident. Continued review of R52's CCP, dated 07/22/2024, revealed a focus of impaired decision making related to dementia with a goal that he would have positive experiences in daily routine without overly demanding tasks and without being overly stressed. The interventions initiated 07/22/2024 included: provide cues and supervision for activities of daily living (ADLs), and respect resident's right to make decisions. Review of R52's Event Report, dated 04/03/2024, revealed resident refused his brief to be changed. The Interdisciplinary Team (IDT) team met to discuss the event; and it was noted the family wanted to be notified when he refused care. Review of R52's Event Report dated 06/11/2024, revealed the resident was exhibiting the behavior of removing his unsoiled brief frequently. Staff spoke with his guardian and evaluations were received from psychiatry and the Advanced Practice Registered Nurse (APRN). The IDT met to discuss ways to prevent this behavior. The evaluation portion of the Event Report, revealed the resident's care plan was updated with new interventions from the IDT team meeting. The report stated the interventions were in place and effective; however, the report did not specify which interventions had been put in place. During an interview, with Family Member (F)5, on 09/17/2024 at 6:00 PM, she stated R52 was often left in a soiled bed and in dirty clothing and this was an ongoing issue. F5 stated R52 did not get the help he required with his activities of daily living (ADLs). F5 further stated the Administrator wanted to meet monthly to discuss this issue and how to alleviate it, but she did not want to meet monthly. F5 stated she just wanted the facility to take care of R52 by following what was written in his care plan which was to change or toilet the resident every two (2) hours. F5 stated there was no chain of command at the facility, and no one was held accountable when R52 did not receive the required care. Per interview, the nurses and floor managers did not help or supervise the aides. F5 further stated, once she found R52 without a brief because the brief was laying on his bedside commode. Additional interview with F5, on 09/17/2024 at 6:00 PM, revealed on another occasion she found R52 sitting in wet clothing. She then rang the call bell and called out to get him cleaned up. She further stated the aide did not come for 20 minutes and by that time F5 had R52 cleaned up and his clothes changed. F5 stated R52 had dementia and would tell staff that he did not need to be changed or was not wet even though he required incontinence care. F5 stated there was frequent staff turn over at the facility and staff was often unaware of R52's medical diagnosis of dementia. In continued interview, she stated she spoke with a nurse last week after finding R52 wet again, but she could not remember which nurse. The nurse thought R52 should turn on the call light and ask to go to the bathroom or to be changed. F5 stated R52 had dementia, and he could not remember to turn on his call light. She stated that was the first and only time she saw this nurse working at the facility. In an interview with F6, on 09/17/2024 at 6:26 PM, she stated she was R52's guardian and was tired of the excuses for why R52 was not getting the care he required as per his care plan. She stated staff should be following the care plan related to toileting him every two to three (2 to 3) hours, but were not following through with this. Per interview, on a recent visit, R52 was found in a wet bed. F6 further stated each time she talked with the Director of Nursing (DON) or the Administrator about why R52 was left wet, they would tell her that they were short staffed. F6 stated there was not enough staff to take proper care of the residents. Observation of R52 on 09/18/2023 at 1:30 PM revealed he was sitting in his recliner watching television and eating his lunch in his room. R52's room smelled of urine. R52 stated he was able to clean himself up, and he could get himself up unassisted and take himself to the bathroom. When asked if he was wearing a brief, R52 stated he wore regular underwear and not a brief. During an interview, on 09/18/2024 at 1:41 PM, with State Registered Nurse Aide (SRNA)4, she stated she was assigned to R52 today and when assigned to the resident she would check on him at 7:00 AM after breakfast, after lunch, and right before going home in the evening. Further, she checked on him every two to three (2-3) hours to see if he was soiled, and if he was not soiled, she would take him to the bathroom. SRNA4 further stated R52 did refuse care at times, and when he refused to get changed or to be toileted, she would redirect him and he would usually allow her to provide incontinence care or take him to the bathroom. During an interview, with Registered Nurse (RN)1, on 09/18/2024 at 1:58 PM, she stated she was assigned to R52 today, and the aides rounded on the resident every two (2) hours. RN1 stated R52 was incontinent, and would refuse care or refuse to be changed or toileted at times. Observation of R52, on 09/19/24 at 8:15 AM, revealed R52 was sitting in his recliner eating breakfast. Observation of R52, on 09/19/2024 at 8:20 AM, revealed an SRNA entered R52's room. She asked him if he needed anything, but did not take the resident to the bathroom or check his brief. Observation on 09/19/2024 at 9:28 AM, revealed RN2 entered R52's room to obtain his vital signs and administer his medications. RN2 did not provide incontinence care, nor did the nurse take the resident to the bathroom. Observation on 09/19/2024 at 9:50 AM, revealed SRNA9 entered R52's room, found him asleep, and then left the room without toileting or checking to see if the resident required incontinence care. Continuous observation of R52 on 09/19/2024 from 8:15 AM to 10:15 AM, revealed staff did not check R52's brief to assess if he required incontinence care or assist him to the bathroom. During an interview on 09/19/24 at 10:22 AM, with RN2, he stated some residents needed more frequent monitoring, but he expected his SRNAs to round on residents at least hourly. He stated he was assigned to R52 today and the resident should be checked hourly as he was dependent on staff for ADLs. During an interview with SRNA9, on 09/19/2024 at 10:25 AM, she stated she was assigned to R52 today, and the resident was incontinent of bowel and bladder. She further stated she had to check him for incontinence and remind him to go to the bathroom, as he would not go to the bathroom on his own. SRNA9 further stated the resident needed to be taken to the toilet every one (1) to two (2) hours. During an interview on 09/20/2024 at 8:56 AM, Unit Manager (UM)2 stated the SRNAS should check on R52 and provide incontinence care or toilet the resident every two (2) hours. UM2 stated R52 did refuse to be toileted or changed at times, and if he refused, they should approach the resident later. During an interview with the Assistant Director of Nursing (ADON), on 09/20/2024 at 9:24 AM, he stated staff should be rounding on R52 every two (2) hours, and during rounds the resident should be taken to the bathroom and provided incontinence care if he was soiled. He stated if R52 refused incontinence care or toileting, staff should try again later. Further, if the resident continued to refuse care, this should be reported to the nurse and the nurse should document the refusals in R52's medical record. He stated at that point the nurse assigned to the resident, should try to perform incontinence care as the resident would allow. The ADON further stated R52 was known to refuse care, such as toileting and getting his brief changed. During an interview with the Director of Nursing (DON), on 09/19/2024 at 3:24 PM, she stated it was her expectation staff follow facility policies and state regulations while providing care for R52. She further stated staff should check on R52 every two (2) hours to see if he was soiled and provide incontinence care or to take him to the bathroom for toileting as per the care plan. The DON stated R52 was care planned for refusal of care and often refused to allow staff to change his brief or take him to the toilet. During those times when he refused incontinence care, staff should try again later or have another staff member try to provide care. During an interview with the Administrator, on 09/20/2024 at 11:18 AM, she stated she expected staff to toilet or check R52 to see if he was wet/soiled at least every two (2) hours. She further stated, sometimes R52 refused incontinence care and denied that he was wet. He would sometimes not allow staff to provide other care or would refuse to get out of bed. The Administrator further stated when R52 refused care, staff should have someone else to try to approach him in an attempt to provide the care that was needed. Staff should then report any refusals of care to their managers. The Administrator stated, because of R52's dementia, he was not aware he could no longer care for himself as he once did. Further, it was difficult at times to provide R52 care when he refused, as staff could not force a resident to do something. She stated the key to providing care for R52 after he refused care, was to allow him time to think about it, and then reapproach him.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review and review of facility policy, the facility failed to ensure each resident receives adequate supervision and assistance devices to prevent accidents for ...

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Based on observation, interview, record review and review of facility policy, the facility failed to ensure each resident receives adequate supervision and assistance devices to prevent accidents for one (1) of nine (9) residents who smoked out of a total sample of 25 residents, Resident (R)83. The facility was a smoke free facility and only those residents who were grandfathered in could smoke on facility grounds. However, R83 was admitted after the facility went smoke free and was observed on 09/17/2024 smoking on facility grounds, without wearing a smoke apron. Furthermore, there was no documented evidence a smoking evaluation was completed for this resident to ensure the resident could safely smoke. The findings include: Review of the facility's Smoking Policy, undated, located within the admission Agreement packet, revealed the facility was a non-smoking facility. Further review revealed residents who smoked were supervised. Additional review revealed a Safe Smoking Evaluation was to be performed and include accommodations the resident would need, example: smoking apron. Review of the facility's Resident Smoking policy, last reviewed/revised 04/24/2024, revealed residents who smoke will be further assessed, using the Resident Safe Smoking Assessment. The policy further revealed, all safe smoking measures will be documented on each resident's care plan and communicated to all staff . who will be responsible for supervising resident's while smoking. Review of R83's History and Physical note, dated 08/04/2024, located in the resident's Electronic Medical Record (EMR), revealed the facility admitted R83 on 08/01/2024 with diagnoses which included peripheral vascular disease, degenerative joint disease, and tobacco abuse. Review of R83's admission Minimum Data Set (MDS) Assessment, dated 08/05/2024, revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating intact cognition. Further review of the MDS, revealed the resident smoked cigarettes. Review of R83's Comprehensive Care Plan (CCP), revised 09/17/2024, revealed an intervention stating the resident required a smoking apron while smoking, dated 08/02/2024. Review of the facility's list of residents who smoked, provided by the Administrator, on 09/16/2024, revealed R83 was not listed. Continuous observation of R83, was conducted on 09/17/2024 from 9:00 AM until 9:25 AM, while the resident was smoking in the courtyard, in the designated smoking area. R83 was observed to smoke two (2) cigarettes. R83 handled both cigarettes without difficulty; however the resident was not wearing a smoking apron as per the care plan. R83 was observed to be supervised by an activity staff member while smoking. Ashtrays were observed in the courtyard. Further continuous observation of R83 was conducted on 09/17/2024 from 11:00 AM until 11:23 AM, while the resident was in the courtyard, in the designated smoking area. R83 was observed to smoke one (1) cigarette without wearing a smoking apron. He was being supervised by an activity staff member. Ashtrays were observed in the courtyard. R83 was observed to handle the cigarette without difficulty. During an interview with R83, on 09/16/2024 at 2:48 PM, he stated the facility had a designated smoking area, outside in the courtyard. He further stated he had five (5) opportunities per day for smoking, but the facility did not provide a smoking apron for him when he smoked. He stated the facility staff was always present when he smoked. In a follow up interview with R83, on 09/20/2024 at 4:45 PM, he stated he was never offered a smoking apron, but if he were offered one, he would have worn it when he smoked. An interview was conducted with Hospitality Aide (HA)1, on 09/20/2024 at 11:39 AM, with translation assistance from Unit Manager2. HA1 stated the Activitie's Director (AD) or the resident's nurse would notify her of interventions or assistance needed for the residents when they smoked. She stated a resident who would need to wear a smoking apron, but did not, could have an accident and burn his skin. In an interview with the Activitie's Assistant (AA), on 09/20/2024 at 11:46 AM, she stated she was given a list of residents who smoked along with their safety requirements from her supervisor, the Activitie's Director (AD). She stated her list was updated every six (6) months and with every new resident admission. She further stated R83 did not go to the courtyard to smoke because the facility admitted him after the facility went smoke free. She stated a resident who would need to wear a smoking apron, but did not, could burn himself or burn holes in his clothes. In an interview with the AD, on 09/20/2024 at 11:58 AM, she stated she would review the care plan or speak with the Director of Nursing (DON) or the Nursing Administrator for required safety interventions for a resident who smoked. Afterwards, she notified her staff of the interventions. She stated if a resident refused to wear a smoking apron, she documented the refusal in the progress notes of the EMR and the nurse was notified. She stated if a resident had an intervention in his care plan to wear a smoking apron, but did not, ashes could drop on his clothes, or he could drop a cigarette onto himself which would lead to a burn. She stated residents admitted after the facility became smoke-free were not allowed to smoke. No documentation of R83's refusal to wear a smoking apron was found in the EMR. In an interview with the Social Services Director (SSD), on 09/20/2024 at 12:13 PM, she stated the residents received the facility's smoking policy on admission to the facility. She further stated the only residents who smoked were the ones who were grandfathered in. She could not recall when the facility became smoke-free. The SSD stated she thought R83 had to check himself out to smoke, meaning he would have to leave the facility to smoke. She stated she did not know R83 was smoking in the courtyard. She further stated if R83 had an intervention on his care plan to wear a smoking apron and did not, he could possibly burn himself. During an interview with the Minimum Data Set (MDS) Coordinator, on 09/20/2024 at 2:13 PM, she stated she entered the intervention to wear a smoking apron while smoking on R83's care plan. The MDS coordinator stated she did not know when the facility became smoke- free. She stated the primary nurse would perform the Safe Smoking Evaluation, which determined if interventions were needed for a resident who smoked. The MDS coordinator could not locate the Safe Smoking Evaluation in R83's EMR. She further stated if a resident had a care plan intervention to wear a smoking apron and did not, this could lead to a burn or severe injury. In an interview with the Registered Nurse (RN) 1, on 09/20/2024 at 2:30 PM, she stated she did not observe the residents while they smoked. However, she stated if a resident had a care plan intervention to wear a smoking apron and did not, this could lead to an injury or burn. In an interview with the Admissions Director, on 09/20/2024 at 2:55 PM, she stated the facility became a smoke-free facility last year, but she could not recall the date. She stated a resident admitted after the facility became smoke-free, would need to sign themselves out of the facility and smoke off the facility's property. In an interview with the Administrator, on 09/20/2024 at 3:28 PM, she stated the facility was a smoke-free facility when R83 was admitted . She stated R83 should not have been on the grandfathered list. She further stated she did not think R83 was assessed to evaluate if he could smoke independently; however, the resident did not exhibit any unsafe smoking tendencies. In further interview, she stated if R83 should wear a smoking apron and did not, the cigarette could cause burns, ruin his clothing, or a fire could be started.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and review of facility policy, the facility failed to provide oxygen as ordered for one (1) of 25 sampled residents, Resident (R)45. Although R45's Acti...

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Based on observation, interview, record review, and review of facility policy, the facility failed to provide oxygen as ordered for one (1) of 25 sampled residents, Resident (R)45. Although R45's Active Physician's orders revealed orders to administer oxygen at two (2) liters per minute via nasal cannula, observation on 09/17/2024 and 09/18/2024, revealed the resident was receiving oxygen at three (3) liters per minute. The findings include: Review of the facility's Oxygen Administration policy, revised 03/24/2022, revealed oxygen was administered under orders of a physician. Further review revealed the resident's care plan would identify the interventions, based on the resident's orders. Review of R45's Face Sheet, located in the resident's Electronic Medical Record (EMR), revealed the facility admitted R45 on 06/18/2021 with diagnoses including unspecified dementia and acute pulmonary edema (congestion). Review of R45's Quarterly Minimum Data Set (MDS) Assessment, dated 08/21/2024, revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of 14 out of 15, indicating intact cognition. The MDS further revealed the resident received oxygen therapy. Review of R45's Active Orders, dated 09/2024, revealed a physician's order, with a start date 06/07/2023, to administer oxygen at two (2) liters per minute via nasal cannula. Review of R45's Comprehensive Care Plan (CCP), revised 09/18/2024, revealed a focus of oxygen therapy for acute pulmonary edema (congestion). The goal stated the resident would not have signs of hypoxia (low oxygen levels in body tissues). An intervention to administer oxygen at two (2) liters per minute was initiated on 04/04/2023. Observation on 09/17/2024 at 10:25 AM, revealed the oxygen setting on R45's oxygen concentrator (medical device that provides oxygen) was set at three (3) liters per minute, while the resident was receiving oxygen via nasal cannula. Observation on 09/18/2024 at 2:24 PM, revealed R45's oxygen setting on her oxygen concentrator was set at three (3) liters per minute, while the resident was receiving oxygen via nasal cannula. During an interview with Registered Nurse (RN)4, on 09/19/2024 at 3:41 PM, she stated it was the nurse's responsibility to check physician's orders and check the oxygen concentrators to ensure residents were receiving oxygen as ordered. Furthermore, she stated too much oxygen could cause the resident harm. During an interview with Unit Manager (UM)1, on 09/19/2024 at 4:01 PM, he stated the oxygen concentrator setting was to be checked by the nurse constantly, but at a minimum once every shift. He further stated, too much oxygen could cause the resident's breathing to slow down with the potential of death. During an interview, with the Director of Nursing (DON), on 09/19/2024 at 4:29 PM, she stated it was the nurse's responsibility to ensure the correct oxygen setting on the concentrator. She further stated the oxygen setting was to be checked according to the physician's orders. In continued interview, she stated if the resident received too much oxygen it could cause an increased heart rate, and restlessness, along with other adverse effects. During an interview with the Administrator, on 09/20/2024 at 3:32 PM, she stated the nurse should compare the physician's orders for oxygen administration with the settings of the oxygen concentrator to ensure a correct setting. She stated an incorrect oxygen setting could cause the resident to have respiratory issues.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

3. Review of the facility's policy titled, Activities of Daily Living, dated 08/15/2020, revealed a resident that was unable to carry out activities of daily living (ADLs) would receive the necessary ...

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3. Review of the facility's policy titled, Activities of Daily Living, dated 08/15/2020, revealed a resident that was unable to carry out activities of daily living (ADLs) would receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. Further review revealed the facility would maintain individual objectives of the care plan with periodic review and evaluation. Review of R52's Face Sheet located in the Electronic Medical Record (EMR), revealed the facility admitted the resident on 10/01/2021 with diagnoses including dementia, type II diabetes, major depressive disorder, attention and concentration deficit, and hyperlipidemia. Review of R52's Quarterly Minimum Data Set (MDS) Assessment, dated 07/15/2024, revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of 10 out of 15, indicating moderate cognitive impairment. Per the MDS, R52 required partial to moderate assistance with toileting and personal hygiene; could walk independently, and was incontinent of bowel and bladder. Continued review of R52's MDS revealed he was not assessed as rejecting care. Review of R52's Comprehensive Care Plan, dated 07/22/2024, revealed a focus of urinary incontinence with a goal stating the resident would not experience skin breakdown because of incontinence. The interventions included: check for incontinence episodes every two (2) hours, initiated on 07/22/2024. Further review of R52's CCP, dated 07/22/2024, revealed a focus of resistant to care with a goal stating the resident would not exhibit resistance to care. The interventions included actively involving the resident in his care, establishing clear boundaries, contact family if resident resisted care, and reiterate the purpose and advantage of treatment to the resident. All interventions were initiated on 07/22/2024. Additional review of R52's CCP, dated 07/22/2024, revealed a focus of impaired decision making related to dementia with a goal that he would have positive experiences in daily routine without overly demanding tasks and without being overly stressed. The interventions included provide cues and supervision for activities of daily living (ADLs), initiated on 07/22/2024. In an interview with Family Member (F)5, on 09/17/2024 at 6:00 PM, she stated it was an ongoing issue for R52 to be left in a soiled bed and in dirty clothing. F5 stated she just wanted the facility to take care of R52 by following what was written in R52's care plan which was to change or toilet the resident every two (2) hours. F5 further stated the nurses and floor managers did not help or supervise the aides to ensure R52's care plan was followed. In an interview with F6, on 09/17/2024 at 6:26 PM, she stated staff should be following the care plan related to toileting R52 every two to three (2 to 3) hours, but was not following through with this. Recently, when she came to visit R52, he was found in a wet bed. She stated she was now R52's guardian and was tired of the excuses for why R52 was not getting the care he needed. F6 stated there was not enough staff to take care of the residents appropriately. F6 further stated each time she talked with the Director of Nursing (DON) or the Administrator about why R52 was left wet, they would tell her that they were short staffed. Observation of R52, on 09/19/2024 at 08:15 AM, revealed the resident was sitting in his recliner eating breakfast. Observation of R52, 09/19/2024 at 8:20 AM, revealed a State Registered Nurse Aide (SRNA) entered R52's room. She checked on him, asking him if he needed anything, but did not take the resident to the bathroom or provide incontinence care. Observation on 09/19/2024 at 9:28 AM, revealed RN2 entered R52's room to take his vital signs and administer his medications. RN2 did not take R52 to the bathroom or check to see if he needed incontinence care. Observation on 09/19/2024 at 9:50 AM, revealed SRNA9 entered R52's room, found him asleep, and left the room without toileting him or providing incontinence care. Continuous observation on 09/19/2024 from 8:15 AM to 10:15 AM, revealed staff did not provide incontinence care for R52 or assist him to the bathroom. In an interview, on 09/19/2024 at 10:22 AM, with RN2, he stated he was assigned to R52 today, and the SRNAs rounded on residents at different times depending on the the residents' needs. He stated some residents needed more frequent monitoring. RN2 stated he expected his SRNAs to round on all residents at least hourly, and to follow the residents' care plans. In an interview with SRNA9, on 09/19/2024 at 10:25 AM, she stated she was assigned to R52 today, and the resident was incontinent of bowel and bladder. She further stated she had to remind him to go to the bathroom, as he would not go to the bathroom on his own. SRNA9 stated the resident needed to be taken to the toilet every one (1) to two (2) hours. During an interview, on 09/20/2024 at 8:56 AM, Unit Manager (UM)2 stated SRNAS should check on R52 and provide incontinence care or toilet the resident every two (2) hours as per the CCP. UM2 stated R52 did refuse to be toileted or changed at times, and if he refused, they should try again later. In an interview with the Assistant Director of Nursing (ADON), on 09/20/2024 at 9:24 AM, he stated staff should be rounding on R52 every two (2) hours. When staff rounded on R52, he should be taken to the bathroom and provided incontinence care if he was soiled as per the care plan. Further, if he refused incontinence care or toileting, staff should try again later. The ADON stated R52 was known to refuse care, such as toileting and getting his brief changed. In an interview, with the Director of Nursing (DON), on 09/19/2024 at 3:24 PM, she stated staff should check on R52 every two (2) hours to see if he was soiled and provide incontinence care or to take him to the bathroom for toileting as per the care plan. The DON stated R52 was care planned for refusal of care and often did refuse to allow staff to change his brief or take him to the toilet. If he refused incontinence care, staff should try again later or have another staff member try to provide care. In an interview with the Administrator, on 09/20/2024 at 11:18 AM, she stated she expected staff to toilet or check R52 to see if he was wet/soiled every two (2) hours as per the care plan. She further stated, sometimes R52 did refuse incontinence care and would deny that he was wet. He would sometimes not allow staff to provide other care and would refuse to get out of bed. The Administrator stated when R52 refused care, staff should get someone else to try to approach him in an attempt to provide the care that was needed. Based on observation, interview, record review, and review of facility policies, the facility failed to implement the comprehensive person-centered care plan in order to meet the resident's medical, and nursing needs for three (3) of 25 sampled residents, Resident (R)45, R52, and R83. Observation on 09/17/2024 and 09/18/2024, revealed R45's Comprehensive Care Plan (CCP) was not implemented related to oxygen settings. Furthermore, observation on 09/17/2024, revealed R83's CCP was not implemented related to wearing a smoking apron while smoking. Moreover, continuous observation on 09/19/2024 from 8:15 AM to 10:15 AM, revealed staff had not checked R52's brief or taken him to the bathroom, as per the CCP. The findings include: Review of the facility's policy titled, Comprehensive Care Plans, dated 08/30/2022, revealed it was the policy of the facility to develop and implement a comprehensive person-centered care plan for each resident, to meet a resident's medical, physical, mental, and psychosocial needs. 1. Review of the facility's Resident Smoking policy, last reviewed/revised 04/24/2024, revealed . all safe smoking measures will be documented on each resident's care plan and communicated to all staff . who will be responsible for supervising resident's while smoking. Review of R83's History and Physical note, dated 08/04/2024, located in the Electronic Medical Record (EMR), revealed the facility admitted the resident on 08/01/2024 with diagnoses including peripheral vascular disease, degenerative joint disease, and tobacco abuse. Review of R83's admission Minimum Data Set (MDS) Assessment, dated 08/05/2024, revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) of 15 out of 15, indicating intact cognition. The MDS Assessment further revealed the resident smoked cigarettes. Review of R83's Comprehensive Care Plan (CCP), revised 09/17/2024, revealed a focus of Respiratory, specifically nicotine dependence, related to smoking cigarettes. The goal stated the resident would be injury free from unsafe smoking practices. An intervention dated 08/02/2024, revealed the resident required a smoking apron while smoking. A continuous observation of R83, was conducted on 09/17/2024 from 9:00 AM until 9:25 AM, and during this time the resident smoked two (2)cigarettes without wearing a smoking apron. A continuous observation of R83 was conducted on 09/17/2024 from 11:00 AM until 11:23 AM, and during this time the resident smoked one (1)cigarette without wearing a smoking apron. During an interview with R83, on 09/16/2024 at 2:48 PM, he stated he had five (5) opportunities per day for smoking. He further stated the facility did not provide a smoking apron for him when he smoked. During further interview with R83, on 09/20/2024 at 4:45 PM, he stated he was never offered a smoking apron, but if he were offered one, he would have worn it when he smoked. In an interview with the Activity Director (AD), on 09/20/2024 at 11:58 AM, she stated she checked the care plans for residents who smoked in order to be aware of any interventions related to smoking. Afterwards, she notified her staff of the interventions. She further stated if a resident was care planned to wear a smoking apron while smoking, but did not, ashes could drop on his clothes, or he could drop a cigarette onto himself which could lead to a burn. During an interview with the Social Services Director (SSD), on 09/20/2024 at 12:13 PM, she stated if R83 was care planned to wear a smoking apron and did not wear the apron when smoking, he could possibly burn himself. During an interview with the Minimum Data Set (MDS) Coordinator, on 09/20/2024 at 2:13 PM, she stated she had entered the care plan intervention for R83 to wear a smoking apron while smoking. She further stated if a resident had a care plan intervention to wear a smoking apron and did not wear the apron, this could lead to a burn or severe injury. In an interview with the Registered Nurse (RN)1, on 09/20/2024 at 2:30 PM, she stated she would review the resident's care plan to identify what interventions were to be implemented for a resident who smoked. In an interview with the Administrator, on 09/20/2024 at 3:28 PM, she stated she did not think R83 was assessed for smoking independently. She further stated if R83 should wear a smoking apron and did not wear the apron, the cigarette could cause burns, ruin his clothing, or start a fire. 2. Review of the facility's policy titled, Oxygen Administration, revised 03/24/2022, revealed oxygen is administered under orders of a physician. Further review revealed the resident's care plan would identify the interventions, based on the resident's orders, specifically, equipment setting for prescribed oxygen flow rates. Review of R45's Face sheet dated 09/18/2024, located in the Electronic Medical Record (EMR), revealed the facility admitted R45 on 06/18/2021 with diagnoses including unspecified dementia and acute pulmonary edema (congestion). Review of the admission Minimum Data Set (MDS) Assessment, dated 08/21/2024, revealed the facility assessed R45 as having a Brief Interview for Mental Status (BIMS) score of 14 out of 15, indicating intact cognition. Additional review of the MDS revealed R45 received oxygen therapy. Review of R45's Comprehensive Care Plan (CCP), revised 09/18/2024, revealed she required oxygen therapy for acute pulmonary edema (congestion). The goal stated she would not have signs of hypoxia (low oxygen levels in body tissues). An intervention to administer oxygen at two (2) liters per minute was initiated on 04/04/2023. Review of R45's Active September 2024 Physician's Orders revealed orders to administer oxygen at two (2) liters per minute with a start date of 06/07/2023. An observation on 09/17/2024 at 10:25 AM, revealed the oxygen setting on R45's oxygen concentrator (medical device that provides extra oxygen) was set at three (3) liters per minute. An observation on 09/18/2024 at 2:24 PM, revealed R45's oxygen setting on her oxygen concentrator was set at three (3) liters per minute. During an interview, with the Director of Nursing (DON), on 09/19/2024 at 4:29 PM, she stated it was the nurse's responsibility to ensure the correct oxygen setting on the concentrator to ensure the resident was receiving oxygen as per the physician's orders and the care plan. In further interview, she stated if the resident received too much oxygen it could cause an increased heart rate, and restlessness, along with other adverse effects. In an interview with the Administrator, on 09/20/2024 at 3:42 PM, she stated if staff did not not follow R45's care plan related to oxygen therapy, this could cause changes in the resident's condition such as respiratory changes, and a change in her mental status.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation, interview, and review of facility policy, the facility failed to ensure drugs were stored under proper temperature controls; and were labeled in accordance with currently accepte...

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Based on observation, interview, and review of facility policy, the facility failed to ensure drugs were stored under proper temperature controls; and were labeled in accordance with currently accepted professional principles, and include the appropriate accessory and cautionary instructions. Observation on 09/18/2024, revealed the top drawer of the medication cart for Hallway A, had a cup of pills with a resident's first name handwritten on the cup. Additionally, observation revealed eye drops and suppositories were stored in the door of the refrigerator in the hallway B medication room. The findings include: Review of the facility's policy titled, Medication Storage, dated 05/20/2020, revealed it is the policy of the facility to ensure all medications housed on our premises be stored in accordance with the manufacturer's recommendations and sufficient to ensure proper sanitation, temperature, light, ventilation, moisture control, segregation, and security. Further review revealed during medication pass, medications must be under the direct observation of the person administering the medications or locked in the medication storage area. Refrigerated products were to be stored in refrigerators located in the pharmacy and at each medication room. Temperatures were to be maintained within 36-46 degrees Fahrenheit. Review of the facility's policy titled, Medication Administration, dated 01/21/2022, revealed medications are administered by licensed nurses, or other staff who were legally authorized to do so in this state as ordered by the physician and in accordance with professional standards of practice, in a manner to prevent contamination or infection. 1. During observation of medication pass on 09/18/2024 at 9:20 AM, with Registered Nurse (RN)3, it was noted there was a cup of pills with a resident's first name handwritten on the cup in the top drawer of Medication Cart A. During an interview with RN3, on 09/18/2024 at 9:20 AM, she stated she had pulled the medications and put them in a cup and then realized the resident had gone to therapy. She further stated she placed the cup of medications in the medication cart drawer and elected to wait until the resident returned from therapy to administer the medication. In further interview, RN3 stated she was unsure of what issues could occur with leaving the cup of pills in the medication drawer because she knew who they belonged to and the resident's name was written on the cup. In an interview with Unit Manager (UM)2, on 09/20/2024 at 8:56 AM, she stated if a resident was not available to take their medications, he expected staff to dispose of the medications and pull new medications when the resident was available. In an interview with the Assistant Director of Nursing (ADON), on 09/20/2024 at 9:24 AM, he stated it was his expectation for staff to dispose of medications if the resident was not available to take them once they had been prepared. He stated a cup of pills should never be put back in the medicine cart for later because staff might forget to give them, or the pills might get lost. Further, depending on the type of medication, this could cause a bad outcome. In an interview with the Director of Nursing (DON), on 09/19/2024 at 3:24 PM, she stated if the medications had been pulled for administration and placed in a cup, and the resident was not available in order for medications to be administered, the medications should not be saved. Instead, they should be disposed of appropriately and this should be noted in the resident's. Further, the family and the physician should be notified. In continued interview, she stated when the resident returned to the facility, she expected staff to find out if the physician wanted the medications administered or held. In an interview with the Administrator, on 09/20/2024 at 11:18 AM, she stated it was her expectation staff made sure the resident was available before they pulled the resident's medications for administration. She stated if staff did inadvertently pull the medications for a resident that was out of the facility or busy at an activity, the medications should be thrown away. Further, she stated a cup of pills should not be placed back into the medication cart because the medications could get lost, forgotten, or given to another resident. 2. Observation on 09/18/2024 at 9:55 AM, of the medication refrigerator in the medication room on Hallway B, revealed there were eye drops and suppositories stored in the door of the refrigerator. There was a thermometer in the door with the medications and it read 43 degrees Fahrenheit. During an interview, on 09/18/2024 at 9:55 AM, RN4 stated medications should not be stored in the door of the refrigerator because there could be fluctuations in temperature causing them to loose their potency.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, and interview, the facility failed to store food in accordance with professional standards for food service safety for three (3) of four (4) unit refrigerators used to store food...

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Based on observation, and interview, the facility failed to store food in accordance with professional standards for food service safety for three (3) of four (4) unit refrigerators used to store food for residents. Observation on 09/18/2024 of the resident nourishment refrigerators for the A-D, E, and F units, revealed ice packs stored in the freezer compartments. The findings include: Observation on 09/18/2024 at 9:18 AM, of the E unit resident nourishment refrigerator, revealed five (5) ice packs in the freezer stored along with one (1) mesh bag of popsicles, one (1) box of popsicles, and one (1) frozen sweet and sour chicken dinner. Observation on 09/18/2024 at 9:22 AM, of the F unit resident nourishment refrigerator, revealed eight (8) ice packs stored in the freezer. Observation on 09/18/2024 at 9:42 AM, of the A-D unit resident nourishment refrigerator, revealed three (3) ice packs stored along with one (1) popsicle. During an interview, on 09/20/2024 at 10:33 AM, with Unit Manager1 for the A-D unit, he stated ice packs were to be stored in the medication refrigerators and not in the resident nourishment refrigerators. He stated storing the ice packs in the resident nourishment refrigerators could lead to cross-contamination with food. In an interview with Unit Manager2 for B, E, and F units, on 09/20/2024 at 12:00 PM, he stated the ice packs should not be stored in the resident nourishment refrigerators as this was an infection control issue. He further stated the ice packs should be stored in the medication refrigerators. During an interview with the Administrator, on 09/20/2024 at 2:09 PM, she stated the ice packs were used to keep applesauce, supplements, and pudding cold on the medication cart. She further stated the ice packs should be stored in the medication room refrigerators.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0576 (Tag F0576)

Could have caused harm · This affected most or all residents

Based on interview, record review, and review of the facility's policy, the facility failed to ensure the resident has the right to send and receive mail, and to receive letters, packages and other ma...

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Based on interview, record review, and review of the facility's policy, the facility failed to ensure the resident has the right to send and receive mail, and to receive letters, packages and other materials delivered to the facility. This affected all residents in the facility. During a Group Interview conducted on 09/18/2024 by the State Survey Agency (SSA), Resident (R) 25 and R70 both complained they did not receive mail on Saturdays. In an interview with the Activitie's Director on 09/20/2024, it was confirmed, mail delivered on Saturday was locked in her office until Monday morning. The findings include: Review of the facility's policy titled, Resident Rights, dated 01/02/2022, revealed the resident had the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. Further review revealed residents had the right to send and receive mail, and to receive letters, packages, and other material delivered to the facility for the resident through a means other than the postal service. During a Group Interview, conducted on 09/18/2024 at 3:00 PM, by the SSA, R25 and R70 both stated they did not receive mail on Saturdays. Review of R25's Quarterly Minimum Data Set (MDS) Assessment, dated 08/21/2024, revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) of a 15 out of 15 indicating intact cognition. Review of R70's Quarterly MDS Assessment, dated 07/23/2024, revealed the facility assessed the resident as having a BIMS of a 15 out of 15 indicating intact cognition. In an interview with the Director of Nursing (DON), on 09/19/2024 at 3:24 PM, she stated she thought the residents received mail on Saturdays, but she was unsure. In an interview with Unit Manager (UM)2, on 09/20/2024 at 8:56 AM, he stated he thought activitie's personnel passed out resident mail on Saturdays, the same as they did the rest of the week. In an interview with the Activitie's Director, on 09/20/2024 at 9:18 AM, she stated mail delivered on Saturday was locked in her office until the Business Office Manager could go through it and remove the facility's mail on Monday morning. The Activitie's Director further stated, after the facility's mail was removed from Saturday's mail, the residents' mail would then be delivered. In an interview with the Assistant Director of Nursing (ADON), on 09/20/2024 at 9:24 AM, he stated he did not know if mail was delivered to residents on Saturday. In an interview, on 09/20/2024 at 11:18 AM, the Administrator stated it was his expectation the Manager on Duty (MOD) passed out the residents' mail on Saturdays.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable envi...

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Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and helped prevent the development and transmission of communicable diseases and infections for five (5) of seven (7) sampled residents reviewed for infection control out of a total sample of 25 residents, Resident (R)2, R51, R78, R83, R340. Observation on 09/19/2024 at 8:45 AM, revealed Registered Nurse (RN)2 entered R2's room without donning proper Personal Protective Equipment (PPE) while the resident was in enhanced barrier precautions (EBP). RN2 provided direct contact resident care by obtaining R2's vital signs. RN2 then exited R2's room with the blood pressure machine, and failed to sanitize the machine. Additionally, observation on 09/19/2024 at 8:51 AM, revealed the Minimum Data Set (MDS)/Infection Prevention (IP) Nurse, and the admission Coordinator (AC) entered R2's EBP room without donning proper PPE and shut the door. In an interview, the nurses stated they had provided direct contact resident care without the proper PPE. Observation of medication pass, on 09/18/2024, revealed Certified Medication Technician (CMT)3 dropped R78's pill onto the top of the medication cart, picked up the pill with her ungloved hand, placed the pill in the cup with the other medications, and administered the cup of pills to the resident. Observation on 09/18/2024, revealed RN2 failed to sanitize the blood pressure machine after using it on R83, and before using it on R51. Observation on 09/18/2024, revealed RN3 failed to sanitize the blood pressure machine after using it on R340. The findings include: 1. Review of R2's Face Sheet located in the Electronic Medical Record (EMR) revealed the facility admitted the resident on 03/28/2013 with diagnoses including dementia, cerebral infarction, and major depressive disorder. Review of R2's Physician's Orders, dated 07/23/2024, revealed orders for Enhanced Barrier Precautions related to Suprapubic catheter use. Observation on 09/19/2024 at 8:45 AM, revealed Enhanced Barrier Protection (EBP) signage posted on R2's door (Room E9). There was Personal Protective Equipment (PPE) outside the door to include gloves and gowns. RN2 entered the room without donning gloves or gown. RN2 was then observed to bring a blood pressure machine out of R2's room. RN2 failed to sanitize the machine before taking it down the hall. During an interview, on 09/19/2024 at 9:21 AM, with RN2, he stated the EBP signage meant that he should wear gloves when providing direct resident care for R2. He stated he had obtained R2's vital signs with the blood pressure machine which was considered direct resident care. In further interview, he stated the blood pressure machine he used for obtaining R2's vital signs should have been disinfected with bleach wipes after use. 2. Observation on 09/19/2024 at 8:51 AM, revealed Enhanced Barrier Protection (EBP) signage posted on R2's door (Room E9). The Minimum Data Set (MDS)/Infection Prevention (IP) Nurse, and the admission Coordinator (AC) entered R2's room without donning PPE and closed the door. Upon exiting the room, the MDS/IP Nurse and the AC were interviewed and questioned about the care they were providing in Room E9. The MDS/IP Nurse stated they were pulling R2 up in the bed and emptying his catheter. When asked what the signage on the door meant, the MDS/IP nurse and the AC both stated they should have donned a gown and gloves prior to entering the room and providing resident care. 3. Observation of medication pass, on 09/18/2024 at 9:07 AM, revealed Certified Medication Technician (CMT)3 dropped a pill for R78 onto the top of the medication cart. CMT3 picked up the pill with her ungloved hand, placed the pill in the cup with the other medications, and administered the cup of pills to the resident. In an interview, on 09/18/2024 at 9:07 AM, with CMT3, she stated R78's pill fell onto the medication cart and should not have been picked up and placed with the rest of R78's medications for administration due to infection control reasons. During an interview, on 09/20/2024 at 8:56 AM, Unit Manager (UM)2 stated any pill dropped on the medication cart should be discarded. Additionally, UM2 stated if a resident was in EBP, staff should don a gown and gloves prior to entering the resident's room to provide direct resident care. UM2 defined direct resident care as care that involved touching the resident and stated delivering a meal tray or water was not considered direct resident care. In an interview, with the Assistant Director of Nursing (ADON), on 09/20/2024 at 9:24 AM, he stated he expected anyone administering a medication to dispose of any pills that had been dropped. He further stated he expected PPE (gown and gloves) to be donned when staff was performing direct resident care for a resident with EBP orders. He clarified that pulling a resident up in bed or emptying a catheter was considered direct resident care, but delivering water, a meal tray, or answering a resident's question was not be considered direct resident contact. In an interview, on 09/19/2024 at 3:24 PM, with the Director of Nursing (DON), she stated staff should dispose of any pills that were dropped on the medication cart. Additionally, she stated when staff saw an EBP sign on a resident's door, they should view it as a stop sign. It should alert staff the resident had a wound or a portal for infection such as a catheter, feeding tube, or intravenous (IV) catheter. Per interview, staff was expected to perform hand hygiene and put on a gown and gloves prior to entering the resident's room with EBP signage to provide care. She stated staff had received multiple training sessions related to EBP. During an interview with the Administrator, on 09/20/2024 at 11:18 AM, she stated if staff dropped a pill on the medication cart, she would expect the staff member to discard the pill. In further interview, the Administrator stated she expected staff to read and adhere to the signage for EBP. This meant that if staff was providing hands on care, they should don PPE. The PPE needed was a gown and gloves for EBP. 4. Observation on 09/18/2024 at 8:13 AM, revealed RN2 obtained vital signs on R83 using the blood pressure (B/P) machine, and then administered R83's medications. RN2 failed to sanitize the B/P machine before taking it into R51's room and using it to obtain vital signs on R51. Afterwards, RN2 again failed to sanitize the B/P machine, and left it in the hallway. In an interview on 09/19/2024 at 9:21 AM, with RN2, he stated the blood pressure machine should be sanitized after use and between residents. 5. Observation on 09/18/2024 at 9:19 AM, revealed RN3 took the blood pressure machine into R340's room to obtain her vital signs. RN3 failed to sanitize the blood pressure machine afterward. In an interview with RN3, on 09/18/2024 at 9:19 AM, she stated the blood pressure machine should be sanitized after use, and before using it on another resident.
Apr 2024 2 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Comprehensive Care Plan (Tag F0656)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility document and policy review, the facility failed to have an effectiv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility document and policy review, the facility failed to have an effective system to develop and implement the comprehensive care plan with effective interventions to protect residents from accidents and hazards for one (1) of fifteen (15) sampled residents (Resident #7). The facility admitted Resident #7 (R7) with diagnoses of paranoid schizophrenia and impulse disorder. The facility care planned the resident on 11/01/2023, for attempting to manipulate objects such as forks and coat hangers into protective objects, as he was seeing hallucinations in his room. However, the facility failed to develop interventions for staff to continuously monitor and document the findings to ensure objects he could manipulate into weapons were removed from his room. On 03/11/2024 at approximately 3:40 AM, a Certified Nurse Aide (CNA) entered Residents #7 and #6's shared room and observed Resident #6 lying on his bed with blood on his face and a laceration to the left eye. The CNA observed R7 sitting in a chair next to R6's bed, with a bloody, plastic fork in one (1) hand, and both hands covered with blood. R7 told staff he thought R6 was trying to hurt him. The facility's failure to have an effective system in place to ensure each resident's care plan was developed and implemented to protect residents has caused or is likely to cause serious injury, harm, impairment, or death to a resident. Immediate Jeopardy (IJ) was identified on 04/01/2024 and was determined to exist on 03/11/2024 in the areas of 42 CFR 483.21 Comprehensive Resident Centered Care Plan, F656; and 42 CFR 483.25 Quality of Care, F689 at a Scope and Severity (S/S) of a J. Substandard Quality of Care (SQC) was also identified at 42 CFR 483.25 Quality of Care, F689. The facility was notified of the Immediate Jeopardy on 04/01/2024. The facility provided an acceptable Immediate Jeopardy (IJ) Removal Plan on 04/05/2024, alleging removal of the IJ on 03/15/2024. An Extended Survey was initiated on 04/08/2024. The State Survey Agency (SSA) validated the facility's IJ Removal Plan on 04/12/2024. The SSA determined the IJ had been removed 03/15/2024, as alleged and was Past IJ. Refer to F689. The findings include: Review of the facility's policy entitled, Comprehensive Care Plans, implemented on 08/30/2022, and revised 02/2024, revealed the facility was to develop and implement a comprehensive person-centered care plan for each resident, which met their medical, physical, mental, and psychosocial needs. Continued review of the policy revealed the facility's care plan process was to include an assessment of each resident's strengths and needs and incorporate the resident's personal and cultural preferences in developing goals for their care. Review of the facility's policy titled, Accidents and Supervision, dated 01/02/2020, and revised 02/21/2024, revealed the facility was to provide a resident environment as free of accident hazards as possible, and provide each resident adequate supervision and assistive devices to prevent accidents. Continued review revealed the facility would implement interventions to reduce hazards and risks, and monitor for effectiveness, and modify those interventions when necessary. 1. Review of Resident #6's (R6) medical record revealed the facility admitted him on 08/18/2022, with diagnoses including unspecified dementia and major depressive disorder. Review of R6's Quarterly Minimum Data Set Assessment (MDS) dated [DATE], revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of 01 which indicated he was severely cognitively impaired. An interview was not conducted. Review of R6's comprehensive person-centered care plan revealed the facility care planned the resident on 08/18/2022, for cognitive loss and dementia with a goal for the resident to have positive experiences in his daily routine without overly demanding tasks and without becoming overly stressed. Continued review revealed the interventions included encouraging small group programs, verbalization of his feelings, supervision with Activities of Daily Living (ADLs) respecting his right to make decisions and supporting and reassuring the resident in new situations. Review of the nurse's progress note, documented by Registered Nurse #3 (RN3) on 03/11/2024 at 5:02 AM, revealed a Certified Nurse Aide (CNA) entered R6's and R7's shared room, and saw R6 injured with blood all over his face and bed. Continued review revealed the CNA called for RN3 to come to the room. Per review of the Note, when the RN entered the room, she observed R6 seriously injured, and not responding to verbal commands. The review revealed the resident's roommate (R7) was observed sitting next to R6's bed holding a fork and toothpaste in his hands which were all bloody. The facility transferred R6 was to the hospital related to his injuries. Observation of R6 on 03/27/2024 at 11:05 AM, revealed the resident had one to one (1:1) supervision due to the recent event of being injured by R7. Continued observation revealed R6's left eye had a covering taped over it. 2. Review of Resident #7's (R7) medical record revealed the facility admitted him on 05/22/2023, with diagnoses including unspecified dementia, impulse disorder, and paranoid schizophrenia. Review of R7's Quarterly MDS assessment dated [DATE], revealed the facility assessed the resident to have a BIMS score of 00, indicating he was severely cognitively impaired. Review of R7's care plan revealed the facility care planned him on 11/01/2023, for attempting to manipulate objects such as coat hangers and forks into protective objects related to his hallucinations. Per review Social Services Director #18 (SSD18) developed the care as she had discussions with the resident and had seen him holding objects. Continued review revealed staff were to be aware and lessen the resident's efforts to make protective objects which had the potential to be unsafe. The interventions included: serving only plastic ware to the resident on his meal trays; and having staff monitor the resident's room to prevent him from having materials which could be manipulated into protective objects. Review of the nurse's progress note, documented by RN3 on 03/11/2024 at 6:05 AM, revealed on 03/11/2024 at 6:05 AM, when she entered R7's room, she observed him sitting next to R6's bed holding a bloody fork in one (1) hand and both hands were all bloody. Continued review revealed the resident's roommate, R6 was seriously injured on his face and his left eye. Further review revealed RN3 called the police and they came to the facility, and emergency medical services (EMS) transported the victim (R6) to the hospital. In addition, the RN noted R7 needed to be sent out for evaluation as well, as he was in his room pacing quietly at the time. Record review revealed the facility transferred Resident #7 to the hospital on [DATE], under a mental inquest warrant (involuntary admission of a mentally handicapped person). In interview on 03/29/2024 at 1:40 PM, the Administrator stated R7 would not be returning to the facility after his hospitalization. In interview on 03/27/2024 at 3:07 PM, RN3 stated on the night of the incident she was assigned to care for both Residents #6 and #7. RN3 stated she thought the incident had taken place around 4:00 AM or 5:00 AM. She stated her shift had started around 6:00 PM or 7 :00 PM, the previous night (03/10/2024). RN3 stated on the morning of the incident, a CNA went into the residents' room to check on them during her rounds and discovered R7 sitting next to R6's bed holding a bloody fork. She stated the CNA came to get her, and she went to the residents' room. The RN stated she saw R7 sitting beside R6's bed with blood on him and R6 was injured and not responding well. RN3 stated 911 and emergency medical services (EMS) were called and responded to the facility. In an interview with RN4 on 03/27/2024 at 4:10 PM, he stated he was the nurse who took over for RN3 on 03/11/2024. He stated he had provided care for R7 several time in the past and was familiar with him and his safety concerns and how he was always talking about self-protection. In an interview on 03/29/2024 at 1:00 PM, RN4 stated people had brought R7 things like combs from time to time, and once the resident had a sharp point comb that staff took away to be on the safe side. He stated that prior to the incident, R7 had been having visual and auditory hallucinations. RN4 stated facility staff had not had a day to day working fear of R7; however, they knew the resident had hallucinations. The RN stated when he had concerns about a resident he shared those concerns with the DON in order to have the resident's care plan updated. He stated nursing staff were not required to review residents' care plans daily; however, he did look at them for sure when the resident was new. In continued interview RN4 stated he had continually worked with R7 to help him focus on things that were real like television (TV) in order to keep him oriented. He stated in the auditory side of R7's hallucinations, he would have conversations with people that were not there. In interview on 04/01/2024 at 1:39 PM, the former SSD/Memory Care Director #18 (SSD/MCD18) stated she recalled working with R6 and R7, but did not recall any specific incident regarding R7 harming anyone. She stated she recalled that R7 had severe hallucinations and used items as weapons to defend against the hallucinations. The SSD/MCD18 stated she saw R7 with items like a coat hanger and a fork in his hand and saw him explaining to others that he wanted to use those items to defend himself. She stated she had never seen R7 use those items as a weapon against another person though. The SSD/MCD18 stated she recalled on at least three (3) separate instances R7 holding objects he perceived as items of defense against his hallucinations. She stated she initiated R7's care plan because she was the person with the firsthand knowledge that he was perceiving items as weapons. However, she did not know how the facility ensured the intervention for monitoring R7 took place. In interview on 04/01/2024 at 12:00 PM, Dietary Manager #21 (DM21) stated the plastic ware intervention for R7 began around 11/07/2023. She stated the head nurse instructed her to put the plastic utensils in place with instruction to take them out after each meal. The DM stated a meal tray card was created that noted plastic utensils were to be used for R7, and the utensils needed to be removed after each meal. She stated R7 was served with a plastic spoon and fork with each meal; he was not given a knife. DM21 stated she and other staff collected the utensils after each meal and made rounds to ensure all the utensils were taken out of R7's room. The DM stated staff were not required to sign anything like a log sheet or document electronically to verify that the utensils had been removed. She further stated they also confirmed in the kitchen that R7's tray returned with the utensils on them. In addition, she stated the plan was to communicate and talk to the nurses about the removal of R7's plastic utensils. DM21 stated R7 was permitted to eat alone in his room and did not require observation by staff. During an interview with Certified Nurse Aid #8 (CNA8) she stated on 04/01/2024 at 12:43 PM. on the evening of the incident she was caring for Resident #7. She stated she did not recall where resident had dinner on the night of the incident. She stated Resident #7 was always had plastic utensils with meals, and staff ahd to pick them up after the meal. However, she stated she was not told why. CNA8 stated that she had not been required to tell anyone when she checked R7's tray for the plastic utensils. She stated there had been no formal documentation process required for documenting the removal of the plastic ware. In an interview on 03/28/2024 at 9:30 AM, the DON stated she had been involved in conducting the facility's internal investigation after the incident took place. She stated she was not aware of R7 having any significant symptoms prior to the incident that occurred on 03/11/2024. The DON stated she did not recall if any specific changes were made to R7's care plan once his schizophrenia diagnosis was recognized. The DON stated she felt the supervision on the night of the incident by staff had been adequate. She stated after the incident took place, staff education was provided regarding dementia residents and behaviors that were not normal. In an interview on 03/29/2024 at 2:00 PM, the DON stated she did not feel R7 had been a danger to anyone prior to the incident. The DON stated R7 had not shown any aggression towards staff, so We were not doing more monitoring. She stated she did not know how or why the monitoring intervention ended up on the care plan other than being made aware of an incident where a hanger was broken but said she also did not know specifics of that incident. The DON stated she believed it would be easier for a resident to harm someone if he/she were allowed to have objects in his/her room. The Administrator provided a copy of the meal ticket record from 11/08/2023 (when the DM said the intervention for plastic ware began) for R7. Review of the meal ticket document revealed it noted staff were to remove all plastic ware at the end of the resident's meal. The Administrator provided an undated document entitled, profile care plan approaches. Per review of this document, staff were to monitor what was in R7's room to prevent him from having materials that could be manipulated into protective items. However, there was no documentation noting how often staff were to monitor the resident's room/environment for those items or that staff consistently monitored the resident's room. In interview on 03/29/2024 at 1:40 PM, the Administrator stated she had not thought R7 was a danger to anyone in the facility prior to the incident and had not felt the resident required increase monitoring. The Administrator stated staff became concerned when R7 broke a clothes hanger in a room, and they felt he could have used it as a weapon. She stated staff had been required to remove the utensils from the resident's room. However, they did not document this. intervention. She stated R7 was ambulatory and had no restrictions and could ambulate freely throughout the unit. During the interview, she stated it was the facility's duty to maximize safety for all residents, and staff needed to be observant and aware of what was taking place around them.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, facility document and policy review, the facility failed to provide an effective...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, facility document and policy review, the facility failed to provide an effective system to monitor and supervise residents to prevent accidents hazards for one (1) of fifteen (15) sampled residents (Resident #6). On 03/11/2024 at approximately 3:40 AM, Resident #6 (R6) and Resident #7 (R7), who were roommates, were in their room alone with the door opened. Staff entered the residents' room and observed R7 sitting in a chair next to R6's bed, with a plastic fork in one hand and both hands covered with blood. R6 was lying on his bed with blood on his face and a laceration to his left eye. When staff asked R7 about the incident the resident stated he did it because he believed R6 was trying to harm him. The facility's failure to have an effective system to ensure each resident received adequate supervision and monitoring to prevent accident hazards has caused or is likely to cause serious injury, harm, impairment, or death to a resident. Immediate Jeopardy (IJ) was identified on 04/01/2024 and was determined to exist on 03/11/2024, in the areas of 42 CFR 483.21 Comprehensive Resident Centered Care Plan, F656; and 42 CFR 483.25 Quality of Care, F689 at a Scope and Severity (S/S) of a J. Substandard Quality of Care (SQC) was also identified at 42 CFR 483.25 Quality of Care, F689. The facility was notified of the Immediate Jeopardy on 04/01/2024. The facility provided an acceptable Immediate Jeopardy (IJ) Removal Plan on 04/05/2024, alleging removal of the IJ on 03/15/2024. A Partial Extended Survey was initiated on 04/08/2024. The State Survey Agency (SSA) validated the facility's IJ Removal Plan on 04/12/2024. The SSA validated the immediacy of the IJ had been removed on 03/15/2024, as alleged, prior to the start of the survey. The IJ was determined to be Past Immediate Jeopardy. The findings include: Review of the facility's policy entitled, Abuse, Neglect, and Exploitation, dated 01/02/2020 with a revision date of 08/30/2022, revealed the facility was to provide protection for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibited and prevented abuse, as well as neglect and exploitation of residents. Review of the facility's policy entitled, Accidents and Supervision, revised 02/21/2024, revealed the residents' environment was to remain as free of accident hazards as possible. Continued review revealed each resident was to receive adequate supervision and assistive devices to prevent accidents which included: identifying, evaluating and analyzing hazards and risks, and implementing interventions to reduce those hazards and risks. Per policy review, the facility was to monitor for effectiveness, and modify interventions when necessary. Further review of the policy revealed supervision was an intervention which meant mitigating accident risk, and the facility was to provide adequate supervision to prevent accidents for its residents. 1. Review of R6's medical record revealed the facility admitted him on 08/18/2022, with diagnoses that included unspecified dementia, major depressive disorder, and insomnia. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the facility assessed R6 to have a Brief Interview for Mental Status (BIMS) score of 01,. This score indicated severe cognitive impairment; an interview was not completed. Review of R6's Nursing Progress Note dated 03/11/2024 at 5:02 AM, documented by Registered Nurse (RN) #3 revealed upon entering R6's and R7's shared room, a Certified Nurse Aide (CNA) found R6 injured with blood all over his face and bed. Per review of the Note, the CNA called RN3 to come to the room. The RN found R6 seriously injured, and breathing but not responding to verbal commands. Continued review of the Note revealed R7 was sitting next to R6's bed with a fork in one (1) of his hands, with both hands all bloody. Further review revealed RN3 asked the roommate (R7) what had happened, and the roommate said, I cannot take it anymore. In addition, RN3 and the CNA quickly went out of the room when they found out the roommate (R7) had caused the injury to R6 and called the police. Review of the Note also revealed R6 was taken to the hospital right away. 2. Review of R7's medical record revealed the facility admitted the resident on 05/22/2023, with diagnoses which included unspecified dementia, paranoid schizophrenia, and impulse disorder. Review of the Quarterly MDS assessment dated [DATE], revealed the facility assessed R7 to have a BIMS' score of 00, which indicated severe cognitive impairment. Continued record review revealed Resident #7 had a state appointed guardian. Review of R7's comprehensive care plan revealed on 11/01/2023, the facility developed a care plan problem noting the resident attempted to manipulate objects, such as forks or coat hangers into protective objects to use, due to him seeing hallucinations in his room which bothered him. Continued review revealed Social Services Director (SSD) #18 had initiated the care plan dated 11/01/2023. Additional review revealed the goal which noted staff were to be aware and mitigate the resident's efforts to make protective objects which had the potential to be unsafe. Further review revealed the interventions included: psychiatry support with medication and talk therapy; serving him only plastic ware with meal trays; and monitoring what was in his room to prevent him from having materials that could be manipulated. The facility provided an undated document entitled, profile care plan approaches for R7. The document stated that staff would monitor what was in the resident's room to prevent him from having materials that could be easily manipulated into protective materials (weapons). However, Review of R7's Nursing Progress Note dated 03/11/2024 at 6:05 AM, written by Registered Nurse (RN) #3, revealed upon entering R6's and R7's shared room, R7 was observed sitting next to his roommate's bed (R6) with a fork in one (1) had and both hands all bloody. Continued review of the Note revealed R6 was seriously injured on his face and left eye. RN3 noted this nurse asked R7 what had happened, and the resident stated, I cannot take it anymore. Per review of the Note, RN3 called the police, and they came to the facility and emergency medical services (EMS) took the victim, (R6) to the hospital. The Director of Nursing (DON) and Nurse Practitioner (NP) were notified. Review of a progress note dated 03/20/2024 and transcribed by Nurse Practitioner #3 (NP3) revealed R6 had sustained, left orbital floor and medial wall fracture, a para-falcine subarachnoid hemorrhage, left eye subconjunctival hemorrhage, a full-thickness canaliculus laceration in the left eye, and a vitreous hemorrhage in the left eye with traumatic mydriasis. Patient had undergone repair of his lacrimal structure. Observation of R6 on 03/27/2024 at 11:05 AM, revealed the resident had staff present performing one on one (1:1) supervision and care of him. Per observation, R6's left eye had a covering taped over it. During an interview with RN3 on 03/27/2024 at 3:07 PM, she stated she had been the nurse assigned to both R6 and R7 on the night of the incident. RN3 stated she thought the incident took place around 4:00 AM or 5:00 AM in the morning on 03/11/2024. She stated her shift had started around 6:00 PM or 7:00 PM the previous night (03/10/2024), and R7 had been acting normally. However, RN3 stated when a nurse aide went into the residents' (shared) room to check on them during her rounding she discovered Resident #7 holding a bloody fork. She stated the aide left the room to get her (RN3). She stated she immediately went to the room and saw blood on R7 and R6 was seriously injured and not responding well. A call was placed to 911 due to Resident #6's condition and to the police related to the incident. She stated when she first entered the room, R7 was sitting in a chair near R6's bed and told her he cannot take it anymore. In interview on 03/29/2024 at 1:00 PM, RN4 stated he had not ever seen the resident perceive plastic utensils as weapons, nor had he heard him discussing such prior to the 03/11/2024 incident. RN4 stated people had given R7 things like combs from time to time. He stated he recalled a time R7 had a comb with a sharp point that staff took away from the resident to be on the safe side. He stated staff would engage in interventions like reorientation and reality checks to help R7 when he had hallucinations or impulse issues. RN4 stated prior to the 03/11/2024 incident, R7, had experienced visual and auditory hallucinations. Per the RN, staff had not had a day to day working fear of R7, and knew the resident had hallucinations. He stated nursing staff looked at residents' care plans when the resident was new; however, they were not required to review the care plans daily. He stated R7 had auditory hallucinations (as well as visual hallucinations) where he conversed with people who were not there. In continued interview on 03/27/2024 at 3:07 PM, RN3 stated EMS and law enforcement responded. The RN stated a police officer took the bloody fork that R7 was still holding and moved him over to his bed. RN3 stated she asked R7 why he was saying, I cannot take it anymore and why the incident took place, and the resident provided a disorganized and non-sensical response. She stated she stood at the residents' room door, but did not enter the residents' room. The RN stated other staff also did not enter the room, as they were afraid if they started trying to move him (R6), R7 would begin acting out again, and exacerbate his condition. RN3 stated when EMS personnel arrived, they quickly moved R6 to the stretcher and transported him out to the emergency room (ER). The RN further stated R7 remained in the room and was placed on 1:1 monitoring for the remainder of the shift. In interview on 03/27/2024 at 6:00 PM, Psych Nurse Practitioner (PNP4) #4 stated initially the facility had not been told R7 had a psych history. He stated he saw the resident for the first time around August of 2023. The Psych NP stated over time R7 became more delusional and he saw in an old medical record from a previous hospitalization that R7 that he had a history of paranoid schizophrenia. PNP4 stated R7's behaviors continued to be monitored and assessed and treated. However, by November 2023 the resident was becoming more aggressive and started to need some Geodon (an antipsychotic medication). During an interview with city Metro Police Officer #22 on 03/28/2024 at 6:12 PM, he stated he was dispatched to the facility on [DATE], because of the assault of R6 by R7. He stated staff told him they refused to intervene physically because they were afraid of R7. The Police Officer stated R6 had blood on his face and had blood splattered on the wall behind him. He stated the staff members were all standing outside of the residents' room door, and nobody had done anything to separate the two (2) residents. He stated it was clear no one had done anything to render aid to R6. Metro Police Officer #22 stated he asked R7 why he did it (assaulted R6) and the resident stated R6 was trying to do something to harm his (R7's) family. The Police Officer stated it was clear R7 was talking out of his mind. He stated he was taken aback by the fact that nursing staff had done nothing to render aid or evaluate the residents. Per the Police Officer, staff stated they wanted to wait until EMS arrived before they did anything further. In continued interview on 03/28/2024 at 6:12 PM, Metro Police Officer #22 stated when he arrived on the scene, R7 had a potato chip bag clip in his hand, and the fork that he used in the assault was sitting on his nightstand covered in blood. He stated R7's hands were covered with blood, and the victim (R6) did not speak to the officer much, just indicated he was okay. The Police Officer stated the suspect, R7 was compliant, and his focus stayed on R7 as he was not thinking clearly. He stated the group working was an all-female staff, and they stated they were afraid of R7 and did not want to approach him. The Police Officer stated nobody really assessed the victim (R6) until EMS arrived and assessed the resident. During an interview with CNA3 on 03/28/2024 at 10:30 AM, she stated she had been assigned to the care of both R6 and R7 on the night of the incident. She stated R7 could become anxious at times and had episodes where he paced in the hallway. However, on that night he had been very calm. The CNA stated both residents were typically quiet, but when she performed her rounds around 4:00 AM, and entered the residents' room, what she saw didn't seem real. CNA3 stated R7 was sitting right beside R6, and there was blood everywhere. She stated R7 had blood on his arms and had not been moving. The CNA stated, the team decided to standby and be at the room as an intervention. CNA #3 stated staff feared for their own safety, and law enforcement was called. She stated staff had not attempted to move R7 until law enforcement arrived. The CNA stated she had been afraid of R7 prior to the incident as he was a large, tall guy who was intimidating. She stated she had conversations in the past with R7 where he made her afraid but could not think of a time where she formally discussed or reported her fear or to the facility's leadership or reported the resident to leadership. During an interview with CNA8 on 04/01/2024 at 12:43 PM, she stated she had worked at the facility since November 2022. She stated on the evening of the incident, she was caring for R7; however, she did not recall where R7 ate his meal, whether it was in his room or in the dining hall that night. She stated R7 was always served plastic utensils with meals, and they (the utensils) had to be picked up after every meal. CNA8 said she did not recall how she was first informed R7 had to use plastic utensils or why. The CNA stated the intervention had been in place for a few months before the incident took place. She stated she was simply told that whatever was taken into R7's room, she needed to bring back out of the room. The CNA stated when she removed R7's dietary trays and utensils, her process had been to just check the utensils, then remove the tray from the room, and place it on a dietary cart. CNA4 stated she had not been required to tell anyone when she checked R7's tray for the plastic utensils, and there had been no formal documentation process required for documenting the removal of the plastic ware. In interview on 04/01/2024 at 1:39 PM, the former SSD/Memory Care Director #18 stated she recalled R6 and R7 and remembered working with both. She stated a collection of occurrences had taken place with R7's behaviors, but she did not recall a specific incident regarding Resident #7 harming anyone. SSD/Memory Care Director #18 stated R7 had experienced severe hallucinations and had made items such as forks or coat hangers into what he thought were weapons he could use to defend against the hallucinations. She stated she had never seen R7 use an item as a weapon against another person. Per the SSD/Memory Care Director #18, she had seen R7 explaining to others he wanted to use those type items to defend himself. She stated R7 told staff he would keep the items in his hand to protect himself against the people he perceived to be in his room. She further stated she personally had seen at least three (3) separate instances where Resident #7 was holding objects he perceived as items of defense against his hallucinations. The SSD/Memory Care Director #18 stated she initiated R7's care plan (on 11/01/2023) because she was the person who had the firsthand knowledge that the resident was perceiving items as weapons. In addition, she stated she did not know how the facility ensured the intervention for monitoring R7 took place. Review of a copy of the facility's meal ticket record for R7, provided by the Administrator, dated 11/08/2023, revealed facility staff were to remove all plastic ware after the resident's meal. During an interview with Dietary Manager #21 (DM21) on 04/01/2024 at 12:00 PM, she stated she started working at the facility on 07/03/2023. DM21 stated she was aware of the incident in which R7 injured R6. She stated the use of plastic ware for R7 had been put into place for the resident's safety around 11/07/2023. However, she was not told specifically why the resident needed plastic ware. DM21 stated the head nurse instructed her to put the plastic utensils in place with instructions to take the utensils out of R7's room after each meal. The DM stated a meal tray card was created that stated plastic ware utensils were to be used for R7 and were to be removed with the completion of each meal. She stated she and other staff collected R7's utensils after each meal and also made rounds to make sure all utensils were taken out of the resident's room. DM21 stated they also confirmed the utensils used by R7 were on the resident's tray upon return to the kitchen. In continued interview on 04/01/2024 at 12:00 PM, the DM stated R7 was permitted to eat alone in his room and did not require observation. She stated sometimes the CNAs collected meal trays and sometimes dietary staff did it, but they all always communicated with each other when the tray had been picked up and that it had the utensils on it. The Dietary Manager stated staff had never been required to sign a log sheet or were required to electronically document the verification that R7's utensils had been removed as required. In an interview on 03/28/2024 at 9:30 AM, the Director of Nursing (DON) stated she had been involved in the facility's internal investigation. She stated she was unaware of Resident #7 ever having displayed any significant symptoms prior to the event on 03/11/2024. The DON stated she did not recall if any specific changes were made to R7's care plan once his schizophrenia diagnosis was recognized. She stated in the weeks leading up to the incident on 03/11/2024, expectations or procedures for supervision had not changed because R7 had not displayed any type of assaultive behaviors. The DON stated she felt the supervision of R7 on the night of the incident by the staff had been adequate. She stated after the incident education for staff had been provided regarding dementia residents and behaviors that were not normal. Per the DON, it was her expectation if a staff member witnessed abuse of resident, they were to intervene to separate the residents, and place both residents on 1:1 supervision. She also stated her expectations included for a nurse to assess each of the residents involved and report the event to the DON and/or Administrator. In an additional interview in 03/29/2024 at 2:00 PM, the DON stated she had not felt R7 was a danger to anyone, and he had not shown aggression towards staff or other residents before the incident, so we were not doing more monitoring of him. The DON stated no one had ever seen R7 make a weapon. The DON stated she did not know why or how the problem noting the resident attempted to manipulate objects, such as forks or coat hangers into protective objects due to him seeing hallucinations in his room had ended up on his care plan, other than an incident with him breaking a coat hanger. She stated she did not believe the incident could have been prevented if monitoring for items such as forks or coat hangers had been happening more frequently. The DON stated the resident could have made a weapon out of a chair if he wanted to, and he would have needed more supervision if that occurred. In interview on 03/29/2024 at 1:40 PM, the Administrator stated she had not felt R7 was a danger to others in the facility before the incident occurred (on 03/11/2024) and had not thought he required increased monitoring. She stated when R7 broke a clothes hanger in a room, staff became concerned, as they thought the resident could have used it as a weapon. The Administrator stated the facility had not documented removing R7's plastic ware at meal's end on a log sheet or in his medical record, but staff had been required to remove the plastic ware from the resident's room. She stated R7 was ambulatory, and had freely ambulated about his unit with no restrictions to prevent him from possessing small objects. The Administrator stated she felt staff had done a good job keeping harmful objects out of the resident's room prior to the incident. She stated staff needed to be aware and observant of what was taking place around them.
Apr 2019 12 deficiencies 3 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Comprehensive Care Plan (Tag F0656)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to implement o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to implement or develop the care plan for two (2) of twenty-one (21) sampled residents, Resident #8 and #36. The facility care planned for Resident #36 to have on non-skid footwear for ambulating/transfers; however, staff failed to implement Resident #36's care plan to prevent a fall and the resident fell and sustained a fractured hip. In addition, the facility failed to develop a care plan related to Resident #8's dental problems. The findings include: Review of the facility's Care Plan Policy, revised December 2016, revealed the Interdisciplinary Team (IDT), in conjunction with the resident and his/her family or legal representative, developed and implemented a comprehensive, person-centered care plan for each resident. The care plan interventions were derived from a thorough analysis of the information gathered as part of the comprehensive assessment. The policy further revealed the comprehensive care plan would describe the services that were to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Review of the facility's policy, Falls Management Program Guidelines, effective 12/01/18, revealed the purpose of the policy was to maintain a hazard free environment, mitigate fall risk factors, and implement preventative measures. Identified risk factors should be evaluated for the contribution they might have to the resident's likelihood of falling and care plan interventions should be implemented that address the resident's risk factors. 1. Review of the clinical record revealed the facility admitted Resident #36 on 12/12/18, with diagnoses to include Parkinson's Disease, Repeated Falls, Type 2 Diabetes, Polyosteoarthritis, and Atrial Fibrillation. Review of the Quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15) and determined he/she was interviewable. Further review of the MDS revealed the resident required the assistance of two (2) persons for transfers and one (1) person for toileting. Review of the Care Plan, initiated 12/13/18, revealed the resident was at high risk for falls. Interventions included non-skid footwear for ambulating/transfers, anticipating the resident's needs, and ensuring prompt response to all requests for assistance. Observation of Resident #36, on 04/01/19 at 7:19 PM, revealed the resident in bed with an abductor cushion positioned between his/her legs. Interview during observation revealed he/she went to the bathroom unassisted when staff did not answer the call light, because he/she did not want to pee on himself/herself, and fell and sustained a hip fracture a few weeks ago. Review of the Progress Notes, dated 03/07/19 at 9:15 PM, revealed Resident #36 was transferred to the emergency room (ER) for evaluation of the left hip related to an unwitnessed fall and complaints of excruciating pain. Further review of the Physician Orders, dated 03/07/19, revealed an order to transfer the resident to the ER for evaluation of the left hip pain. Review of the ER Note, dated 03/07/19, revealed Resident #36 arrived at the ER at 8:27 PM and the x-ray of the left femur revealed an acute fracture of the left femoral neck. Review of the Interdisciplinary Team (IDT) Post Fall Review, signed 03/08/19, revealed the resident was wearing open heel slippers at the time of the fall; however, review of the care plan revealed the resident was to have non-skid footwear for ambulating and transfers. Interview with Certified Nursing Assistant (CNA) #5, on 04/05/19 at 8:38 AM, revealed Resident #36 required assistance with transfers and toileting; however, the resident was good by himself/herself prior to the fall. Interview with CNA #3, on 04/05/19 at 1:37 PM, revealed she checked on residents every one (1) to two (2) hours and stated the CNAs were responsible for ensuring fall interventions were in place. According to CNA #3, some residents required supervision in the bathroom to ensure their safety. Interview with Licensed Practical Nurse (LPN) #5, on 04/04/19 at 2:29 PM, revealed Resident #36 needed the assistance of one (1) person for transfers and toileting. The nurse stated she tried to monitor throughout the shift to ensure CNAs assisted residents with Activities of Daily Living (ADL). The nurse stated the purpose of the care plan was to communicate resident needs and prevent future falls. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed Resident #36 should be an assist of one (1), but he/she had the capability to transfer independently. She further revealed improper footwear was the root cause of the fall. She asked the resident what happened and the resident said he/she had on open heeled shoes and his/her foot came out the shoe and he/she lost his/her balance and fell. The ADON stated she monitored staff throughout the day; however, she did not use an audit tool to document her findings. Interview with the Director of Nursing (DON), on 04/05/19 at 2:31 PM, revealed staff was responsible for implementing the care plan based on the assessed needs of the resident. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed he was not aware of any concerns related to implementation of care plans. 2. Review of the clinical record revealed the facility admitted Resident #8 on 03/18/13, with diagnoses to include Guillain-Barre Syndrome, Hemiplegia and Hemiparesis affecting the left non-dominant side, Chronic Pain, and Chronic Obstructive Pulmonary Disease (COPD). Review of the Quarterly MDS, dated [DATE], revealed the facility assessed Resident #8 with a BIMS score of fifteen (15) of fifteen (15) and determined he/she was interviewable. Interview with Resident #8, on 04/02/19 at 9:00 AM, revealed the resident had a toothache for about a week. According to the resident, he/she took medication for pain and the facility scheduled a dental appointment. Further review of the clinical record revealed a care plan was not developed to reflect Resident #8's dental problems. Interview with LPN #5, on 04/03/19 at 1:48 PM, revealed the nurse was responsible for initiating new problems on the care plan. She stated she was not aware of Resident #8's toothache and stated she learned recently through hearsay. Interview with the MDS Coordinator, on 04/05/19 at 3:31 PM, revealed she revised care plans quarterly and the nurses or Unit Managers were responsible for developing care plans with episodic issues. Interview with the ADON, on 04/05/19 at 9:32 AM, revealed she first became aware of Resident #8's dental issues within the last 24 hours. She revealed there were some communication issues and staff sometimes did not give full details or the extent of a resident's problem. Interview with the DON, on 04/05/19 at 2:31 PM, revealed care plans were developed and revised to ensure resident needs were met. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed he was not aware of any concerns related to care plans.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to provide eff...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to provide effective supervision to prevent accidents for one (1) of two (2) sampled residents, Resident #36. Per interview, on 03/07/19, Resident #36 resident fell and sustained a hip fracture when he/she transferred without assistance in the bathroom. Per interview and record review, the resident was not wearing non-skid footwear, which was an intervention the facility had put in place for the resident to prevent falls. The findings include: Review of the facility's policy, Falls Management Program Guidelines, effective 12/01/18, revealed the purpose of the policy was to maintain a hazard free environment, mitigate fall risk factors, and implement preventative measures. The policy revealed a fall risk assessment should be included as part of the admission, quarterly, and when a fall occurred. Identified risk factors should be evaluated for the contribution they might have to the resident's likelihood of falling and care plan interventions should be implemented that address the resident's risk factors. Review of the facility's policy, Quality of Life - Accommodation of Needs, revised August 2009, revealed in order to accommodate individual needs and preferences, staff attitudes and behaviors must be directed towards assisting the residents in maintaining independence, dignity, and well-being to the extent possible and in accordance with the residents' wishes. Review of the clinical record revealed the facility admitted Resident #36 on 12/12/18, with diagnoses to include Parkinson's disease, Repeated Falls, Type 2 Diabetes, Polyosteoarthritis, and Atrial Fibrillation. Review of the Quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15) and determined he/she was interviewable. Further review of the MDS revealed the resident required the assistance of two (2) persons for transfers and one (1) person for toileting. Review of the Care Plan, initiated 12/13/18, revealed the resident was at high risk for falls. Interventions included non-skid footwear for ambulating/transfers, anticipating resident's needs, and ensuring prompt response to all requests for assistance. Observation, on 04/01/19 at 7:19 PM, revealed Resident #36 lying in bed with an abductor cushion positioned between his/her legs. Interview during observation revealed the resident had fallen in the bathroom and fractured a hip. The resident stated he/she activated the call light but staff did not respond and he/she went to the bathroom unassisted because he/she did not want to pee on himself/herself. Review of the Fall Risk Assessment, dated 03/07/19, revealed the facility assessed the resident with a score of 25 indicating he/she was at moderate risk for a fall. Review of the Situation, Background, Assessment, Recommendation (SBAR) Note, dated 03/07/19, revealed Resident #36 sustained an unwitnessed fall at around 1:00 PM. According to the note, there were no changes in the resident's condition following the fall, including functional status. Further review revealed the resident complained of hip pain and a physician's order was obtained for an x-ray of the left hip. Review of the Progress Notes, dated 03/07/19 at 9:15 PM, revealed Resident #36 was transferred to the emergency room (ER) for evaluation of the left hip related to an unwitnessed fall. Review of the ER Note, dated 03/07/19, revealed Resident #36 arrived at the ER at 8:27 PM and x-ray of the left femur revealed an acute fracture of the left femoral neck. Review of the Interdisciplinary Team (IDT) Post Fall Review, signed 03/08/19, revealed there were no predisposing diseases or conditions that might have contributed to the fall. The review revealed the resident was wearing open heel slippers at the time of the fall; however, review of the care plan revealed the resident was to have non-skid footwear when ambulating/transfer. Further review revealed an intervention to ensure the slippers were put up. Interview with Certified Nursing Assistant (CNA) #5, on 04/05/19 at 8:38 PM, revealed she went to Resident #36's room to pick up a lunch tray when she heard someone say help me. The CNA stated she looked in the bathroom, discovered the resident lying on the floor, and notified the nurse. Further interview with CNA #5 revealed she provided incontinent care later in the afternoon and stated the resident was still hurting. According to the CNA, the resident needed one (1) person to assist with transfers and toileting; however, the resident was good by himself/herself prior to the fall. The CNA did not recall if the resident's call light was activated. Interview with CNA #3, on 04/05/19 at 1:37 PM, revealed she checked on residents every hour or two (2) and when she answered call lights. She revealed staff should be aware of resident needs to ensure their safety and stated CNAs were responsible for ensuring interventions were in place to prevent potential falls, including appropriate footwear. Interview with Licensed Practical Nurse (LPN) #5, on 04/04/19 at 2:29 PM, revealed the root cause of the fall was the resident got up unassisted to the bathroom; however, she could not recall if the call light was activated because she was charting at the nurses' station at the time of the fall. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed Resident #36 was able to transfer and toilet independently prior to the fall, depending on how the resident felt, and improper footwear was the root cause of the fall. She stated she asked the resident what happened and the resident said he/she had on open heeled shoes and his/her foot came out the shoe and he/she lost his/her balance and fell. The ADON revealed she did not know if the resident's call light was activated or not and she did not think there was a call light report. Interview with the Director of Nursing (DON), on 04/05/19 at 2:31 PM, revealed the Unit Managers were responsible for monitoring CNAs and nurses to ensure compliance and resident safety. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed the Unit Manager, ADON, and DON were responsible for oversight of the clinical process to ensure systems were in place and working.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0697 (Tag F0697)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to ensure residents received timely treatment and care to manage pain for one (1) of twenty-one (21) sampled residents, Resident #36. Resident #36 fell on [DATE] at approximately 1:00 PM. The resident complained of hip pain at approximately 3:30 PM; however, was not sent out to the hospital for evaluation and treatment until approximately 8:00 PM, four (4) and a half hours later. The findings include: Review of the facility's policy, Acute Condition Changes - Clinical Protocol, revised December 2015, revealed direct care staff, including Nursing Assistants would be trained in recognizing subtle but significant changes in the resident and how to communicate these changes to the nurse. Before contacting a physician about someone with an acute change of condition, the nursing staff should make detailed observations and collect pertinent information to report to the physician, and nursing staff should contact the physician based on the urgency of the situation. According to the policy, staff would monitor and document the resident's progress and responses to treatment, and the physician would adjust treatment accordingly. If it was decided, after sufficient review, that care or observation could not reasonably be provided in the facility, the attending physician would authorize transfer to an acute hospital, emergency room, or another appropriate setting. Review of the clinical record revealed the facility admitted Resident #36 on 12/12/18, with diagnoses to include Parkinson's disease, Repeated Falls, Type 2 Diabetes, Polyosteoarthritis, and Atrial Fibrillation. Review of the Quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15) and determined he/she was interviewable. Observation of and interview with Resident #36, on 04/01/19 at 7:19 PM and 04/04/19 at 9:02 AM, revealed the resident in bed with an abductor cushion positioned between his/her legs. The resident stated he/she had fallen in the bathroom and fractured a hip. The resident stated when he/she fell; he/she heard a crack and stated it hurt very badly. The resident revealed he/she could not recall if the nurse administered pain medication because, when you hurt like that, it is like you go out of it. The resident further stated after the fall, the facility did not send him/her to the emergency room (ER) until four (4) or five (5) hours later. Review of Resident #36's neurological assessments, dated 03/07/19, revealed the resident complained of pain beginning at 3:30 PM and continued throughout the day until he/she was transferred to the ER at approximately 8:00 PM; however, the severity of the pain was not assessed. Further review revealed there was no assessment for motor function of the left lower extremity from 12:30 PM to 3:30 PM. Review of Resident #36's Medication Administration Record (MAR), dated March 2019, revealed a physician order, with a start date of 12/13/18, for Norco 5-325 milligram (mg) every six (6) hours as needed for pain. Further review revealed there was no documentation for administration of pain medication on the day of the fall, 03/07/19; however, review of the Controlled Drug Record for Norco 5-325 milligram (mg) revealed staff removed pain medication from the package at 2:00 PM and 8:00 PM. Review of the Situation, Background, Assessment, Recommendation (SBAR) Note, dated 03/07/19, revealed Resident #36 sustained an unwitnessed fall at around 1:00 PM. There were no changes in the resident's condition following the fall, including functional status; however, the neurological assessment revealed there was no assessment for motor function of the left lower extremity from 12:30 PM to 3:30 PM. Further review of the SBAR revealed the resident complained of hip pain and a physician's order was obtained for an x-ray of the left hip. Review of the Progress Notes, dated 03/07/19 at 9:15 PM, revealed Resident #36 was transferred to the ER for evaluation of the left hip related to an unwitnessed fall and complaints of excruciating pain with severity rated as ten (10) out of ten (10) (pain scale from one (1) to ten (10). Further review revealed there was no documentation regarding pain assessment or management prior to 9:15 PM. Review of the ER Note, dated 03/07/19, revealed Resident #36 arrived at the ER at 8:27 PM with a pain score of ten (10) out of ten (10). Further review revealed x-ray of the left femur revealed an acute fracture of the left femoral neck. Interview with Licensed Practical Nurse (LPN) #5, on 04/04/19 at 2:29 PM, revealed she assessed Resident #36 post fall and discovered the resident had difficulty with movement of the left leg because it hurt. She stated she notified the physician and received an order for an x-ray, but did not request it STAT (immediate) because the resident was not complaining of severe pain. LPN #5 revealed the resident complained of increased pain severity (eight (8) out of ten (10)) about an hour after the fall and she administered pain medication; however, she did not document the pain assessment or administration of the medication, and she did not document if the pain medication was effective. Further interview with LPN #5 revealed x-ray results were faxed to the main nurses' station (A, B, and C Halls) and nurses used their own judgement to check for results. According to LPN #5, she gave report at the end of the shift for LPN #6 to follow-up with the resident. Interview with LPN #6, on 04/04/19 at 4:11 PM, revealed Resident #36 was grimacing and appeared to be in distress when he performed initial rounds at around 3:00 PM. He revealed LPN #5 reported the resident had fallen around 12:00 PM or 1:00 PM; however, x-ray staff had not arrived yet. He stated at around 5:00 PM, he called to find out the status of the x-ray and discovered it was not ordered STAT. The LPN stated because the resident was in severe pain, he requested the order be changed to STAT. The nurse further revealed when he assisted with the x-ray the resident was in excruciating pain. According to LPN #6, the x-ray should have been performed within an hour or so of the fall. He stated he waited a while to notify the physician of the resident's pain because he was waiting for the x-ray results to come back, but the resident's pain was so bad he went ahead and called the physician. According to LPN #6, the x-ray report/results had not arrived prior to the resident's transfer to the ER. The facility did not provide a copy of the resident's x-ray results. Interview, on 04/04/19 at 2:34 PM, with the [NAME] President of Operations for the radiology company revealed LPN #5 called in a routine x-ray order at 12:52 PM. He further revealed LPN #6 changed the order to STAT at 4:14 PM, the x-ray was completed at 5:38 PM, and the report was faxed to the facility at 5:58 PM with findings of a femoral neck fracture; however, interview with LPN #6 revealed the results were not received prior to the resident's transfer to the ER (approximately 8:00 PM). Interview with the Unit Manager, on 04/05/19 at 1:37 PM, revealed nurses were responsible for monitoring the fax machine for x-ray results. The UM further revealed there was only one (1) fax machine for the facility and reports could potentially get mixed in with other paperwork. She stated the facility did not have a tracking system for x-ray reports and the current process for receipt of reports was not effective. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed LPN #5 assessed Resident #36 post-fall and the resident did not have classic signs and symptoms of a fractured hip. She revealed the resident was able to bear weight and stand when staff assisted him/her back to the wheelchair following the fall. The ADON stated she did not have the nurse order the x-ray STAT because the resident was not screaming out in pain. According to the ADON, the nurse should have sent the resident to the ER if the pain medication was not effective. The ADON revealed she was not aware of any issues related to pain management or delay of the x-ray results. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed he was not aware of any issues related to timeliness of x-ray reports/results. He further revealed there was potential for both psychosocial and physical harm related to pain management; however, he was not aware of an issues related to Resident #36's pain management post fall.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0635 (Tag F0635)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to obtain woun...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to obtain wound care orders upon readmission to the facility for one (1) of twenty-one (21) sampled residents, Resident #36. The findings include: The facility did not provide a policy for admission Assessments and Physician Orders. Review of the clinical record revealed the facility admitted Resident #36 on 12/12/18, with diagnoses to include Parkinson's Disease, Repeated Falls, Type 2 Diabetes, Polyosteoarthritis, and Atrial fibrillation, and re-admitted the resident on 03/13/19, after hospitalization for a fractured hip. Review of the Quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15) and determined he/she was interviewable. Observation, on 04/01/19 at 7:19 PM, revealed Resident #36 lying in bed with an abductor cushion positioned between his/her legs. Interview during observation revealed the resident had fallen and sustained a fractured a hip. The resident further stated he/she had a surgical wound and treatment; however, the dressing had only been changed twice since he/she was readmitted . Review of the Hospital Discharge summary, dated [DATE], revealed the resident was admitted for management of a traumatic left femoral neck fracture, which required left hip hemiarthroplasty (operation to treat a broken hip). Further review revealed there were no physician orders for treatment of the surgical site. Review of the Nursing admission Assessment, dated 03/13/19, revealed the resident had stitches to the left hip. Review of admission Orders, dated 03/13/19, revealed no order to address the residents left hip surgical site. Further review revealed an order to cover the left hip with a dry dressing and change every other day or as needed; however, the order was not obtained until 03/28/19. Review of the Treatment Administration Record (TAR), dated March 2019, revealed the left hip dressing was changed on 03/29/19 and 03/31/19. Interview with Licensed Practical Nurse (LPN) #6, on 04/04/19 at 2:29 PM, revealed the Unit Manager was responsible for verifying physician orders for Resident #36's admission. She stated it would be important to notify the physician for a treatment order to prevent potential infection and ensure the wound healed. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed the assigned nurse was responsible for verifying readmission orders with the physician and it was not the sole responsibility of the Unit Manager. She stated she entered Resident #36's orders according to the discharge summary; however, she should have notified the physician for clarification related to the surgical site. She stated there was a risk for infection if the dressing was not changed according to physician orders. Further interview revealed all orders were reviewed during the daily clinical meeting to ensure orders were entered correctly and care planned; however, no issues were identified related to Resident #36's physician orders. Interview with the Director of Nursing (DON), on 04/05/19 at 2:31 PM, revealed the assigned nurse was responsible for obtaining and verifying physician orders for residents readmitted to the facility. She stated the nurse should have notified the physician to ensure there was an appropriate treatment order for the wound. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed the Unit Manager, ADON, and DON were responsible for oversight of the clinical process to ensure systems were in place and effective. He further revealed he was not aware of any issues related to physician orders for Resident #36.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to ensure one ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to ensure one (1) of one (1) residents received oxygen therapy in accordance with professional standards of practice and physician's order, Resident #16. Resident #16 had a physician order to administer oxygen at two (2) liters per minute (LPM) to maintain oxygen saturation levels greater than 90%, and check every shift. However, observation revealed the resident's oxygen was set at three (3) LPM, and record review revealed the saturation levels were not checked every shift as ordered. The findings include: Review of the facility's Oxygen Administration Policy, dated October 2010, revealed the procedure included to review the physician's orders for oxygen administration, review the resident's care plan to assess for any special needs of the resident, and place the resident on the prescribed oxygen. Review of the facility's Medication and Treatment Orders Policy, dated July 2016, revealed medications would be administered only upon the written order of a person duly licensed and authorized to prescribe such medications in this state. Review of Resident #16's clinical record revealed the facility admitted the resident on 01/05/19, with diagnoses of Atrial Fibrillation, Malignant Neoplasm of Unspecified Site of Unspecified Breast, Malignant Neoplasm of Uterus, and Chronic Kidney Disease. Review of Resident #16's admission Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of thirteen (13) of fifteen (15) and determined the resident was interviewable. Further review of the MDS revealed Resident #16 received oxygen therapy. Review of Resident #16's Physician Orders, dated 01/18/19, revealed staff was to administer the resident oxygen at two (2) LPM per nasal cannula continuous to maintain oxygen saturation greater than 90% and check every shift. However, review of Resident 16's Weights and Vitals Summary data, dated 01/18/19 through 04/04/19, revealed oxygen saturation levels were not recorded on 03/11/19, 03/13/19, and 03/24/19. Further review revealed oxygen saturation levels were not recorded every shift on 01/18/19, 02/07/19, 02/10/19, 02/11/19, 02/13/19, 02/14/19, 02/17/19, 02/21/19, 02/23/19, 02/25/19, 02/27/19, 03/01/19, 03/02/19, 03/05/19, 03/07/19, 03/10/19, 03/12/19, 03/14/19, 03/15/19, 03/18/19, 03/19/19, 03/28/19, 03/31/19, 04/01/19, and 04/04/19. In addition, observation of Resident #16, on 04/02/19 at 11:10 AM and 04/05/19 at 9:41 AM, revealed the resident was receiving oxygen at three (3) LPM per nasal cannula instead of the ordered two (2) LPM. Interview with Resident #16, on 04/05/19 at 9:43 AM, revealed he/she was not aware of anyone changing the flow rate on the oxygen or checking his/her oxygen levels using a pulse oximeter. Interview with Resident #16's caregiver, on 04/05/19 at 9:47 AM, revealed she worked from 9:00 AM until 1:00 PM three days a week to provide activities of daily living (ADLs) care and cleaned the resident's room; however, she did not provide oxygen services for the resident. Further interview revealed she had seen nursing staff check the resident's oxygen saturation levels using a pulse oximeter and had not seen nursing staff change the flow rate of the oxygen. Interview, on 04/05/19 at 10:13 AM, with Licensed Practical Nurse (LPN) #7 revealed she was required to provide oxygen care to residents which included checking the oxygen flow rate and oxygen saturation levels, then recording the information on the Treatment Administration Record (TAR) every shift in the facility's electronic data system. Further interview revealed if the oxygen flow rate and saturation level was not recorded in the electronic system, then it was considered not done. Resident #16's oxygen flow rate should be set at two (2) LPM per physician order. The LPN then checked Resident #16's oxygen setting and confirmed the resident was not receiving oxygen at the physician ordered rate. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 11:15 AM, revealed nurses were required to assess each resident's oxygen flow rate every shift to ensure the resident was receiving the physician ordered amount of oxygen and per policy. Further interview revealed she was not aware the oxygen saturation levels were not checked every shift for Resident #16. Interview with the Director of Nursing (DON), on 04/05/19 at 2:20 PM, revealed nursing staff was to take the oxygen saturation levels, ensure the oxygen flow rate was correct, obtain orders to get oxygen saturation levels, record oxygen rate and saturation levels in electronic system, and change the oxygen tubing weekly on Sundays during the 11:00 PM - 7:00 AM shift. The Unit Managers were to ensure orders were correct and nursing staff were completing job tasks. Further interview revealed the numerous missing entries of the oxygen saturation levels on Resident #16's TAR could be a result of not understanding how to document in the electronic system; however, the facility switched to the electronic system in May 2018.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and facility policy review, it was determined the facility failed to ensure medications were stored securely in two (2) of five (5) medication carts, carts A and B. Th...

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Based on observation, interview, and facility policy review, it was determined the facility failed to ensure medications were stored securely in two (2) of five (5) medication carts, carts A and B. The findings include: Review of the facility's policy, Storage of Medications, revised April 2007, revealed compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes) containing drugs and biologicals should be locked when not in use, and trays or carts used to transport such items should not be left unattended if open or otherwise potentially available to others. Observation, on 04/01/19 at 6:20 PM, revealed medication cart A, located in front of the A, B, and C Halls' nurses' station, was unlocked and unattended. Observation of medication pass, on 04/01/19 at 8:35 AM, revealed Licensed Practical Nurse (LPN) #3 left medication cart B unlocked while she administered medication to Resident #13. Interview with LPN #3, on 04/03/19 at 8:59 AM, revealed the medication cart should remain locked to prevent a resident, visitor, or staff from accessing the medication; however she forgot to lock the cart because she was distracted talking to the resident. Observation, on 04/03/19 at 2:50 PM, revealed medication cart A was unlocked in front of the A, B, and C Halls' nurses' station and a resident was seated in a wheelchair across from the cart. Interview with LPN #4, on 04/01/19 at 6:39 PM, revealed the medication cart should be locked at all times to prevent resident access; however he forgot to lock the cart when he went to the supply room. He revealed a resident could get sick if he/she took a medication not prescribed for them. Interview, on 04/05/19 at 1:58 PM, with the Unit Manager (UM) for A, B, and C Halls revealed she monitored medication carts daily and had not noticed any unlocked carts. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed she monitored medication carts throughout the day and had not identified any concerns related to unlocked carts. Interview with the Director of Nursing (DON), on 04/05/19 at 2:31 PM, revealed she randomly checked medication carts during the day to ensure they were secured. The DON stated she was not aware of any issues related to unsecured carts. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed he monitored the facility randomly during the evening/night shift and had not identified any concerns with unlocked medication carts.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to obtain emer...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to obtain emergency dental services for one (1) of two (2) sampled residents, Resident #8. The findings include: Review of the facility's policy, Dental Services, revised December 2016, revealed routine and 24-hour emergency dental services were provided to residents through a contract agreement with a licensed dentist that came to the facility monthly, or through referral to the resident's personal dentist, community dentist, or other health care organization(s) that provided dental services. The policy revealed social services representatives would assist residents with appointments, transportation arrangements, and for reimbursement of dental services under the state plan, if eligible. Review of the clinical record revealed the facility admitted Resident #8 on 03/18/13, with diagnoses to include Guillain-Barre Syndrome, Hemiplegia and Hemiparesis affecting the left non-dominant side, Chronic Pain, and Chronic Obstructive Pulmonary Disease (COPD). Review of the Quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed Resident #8 with a Brief Interview for Mental Status (BIMS) score of fifteen (15) of fifteen (15) and determined he/she was interviewable. Interview with Resident #8, on 04/02/19 at 9:00 AM, revealed the resident had a toothache that started about a week ago. According to the resident, a dental appointment was scheduled; however, the dentist could not evaluate him/her until 05/08/19. The resident further revealed he/she took pain medication and used an oral anesthetic, which helped with the pain but did totally relieve the pain. Review of the Medication Administration Record (MAR) Notes, dated 03/11/19, revealed the resident requested pain medication for complaints of a toothache. Interview with Licensed Practical Nurse (LPN) #5, on 04/03/19 at 1:48 PM, revealed Resident #8 had complained of a toothache for a couple of weeks and she assumed the Unit Manager scheduled a dental appointment. LPN #5 stated it was important to ensure the resident was seen by the dentist to prevent a potential abscess of the tooth. Interview with Unit Manager (UM), on 04/05/19 at 1:58 PM, revealed Resident #8 had complained of a toothache off and on for a couple of weeks and stated the Social Services Director (SSD) scheduled an appointment for May. The UM stated a toothache could potentially effect a resident's ability to eat, nutrition, or activities of daily living. According to the UM, the facility did not have a provider for 24-hour emergency dental care. Interview with the SSD, on 04/03/19 at 2:33 PM, revealed Resident #8 made her aware of dental concerns at the beginning of March and she attempted to schedule an appointment but hit major hurdles. According to the SSD, the facility's current dental provider was hard to work with; however, she did not report the issue to the Director of Nursing (DON) or Administrator. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed the facility was responsible for ensuring residents received 24-hour emergency dental care and it would not be appropriate for Resident #8 to wait until May for an appointment. She revealed the facility was having problems scheduling dental appointments due to issues with the payor source. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed residents should have access to emergency dental care when needed and he stated he was not aware of any issues with dental providers and scheduling of appointments.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on interview, record review, and facility policy review, it was determined the facility failed to ensure controlled medications were accurately documented for one (1) of twenty-one (21) sampled ...

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Based on interview, record review, and facility policy review, it was determined the facility failed to ensure controlled medications were accurately documented for one (1) of twenty-one (21) sampled residents, Resident #36. Record review revealed nurses signed out controlled medication on the Controlled Drug Record; however, the medication was not documented on the Medication Administration Record (MAR) as administered. The findings include: Review of the facility's policy, Administering Medications, revised December 2012, revealed the individual administering the medication must initial the resident's MAR on the appropriate line after giving each medication and before administering the next ones. If a drug was withheld, refused, or given at a time other than the scheduled time, the individual administering the medication should initial and circle the MAR space provided for that drug and dose. The facility did not provide a policy for Accountability of Controlled Medications. Record review revealed Resident #36 had a physician order, dated 12/13/18, for Hydrocodone-Acetaminophen (Norco) 5-325 milligram (mg), one (1) tablet by mouth every six (6) hours as needed (PRN) for pain. Review of Resident #36's Controlled Drug Record, for February 2019, revealed staff signed out sixty-three (63) doses of Norco 5-325 mg. However, review of the MAR, for February 2019, revealed forty-eight (48) of the doses were not documented as administered to the resident. Further review of the Controlled Drug Records, for March 2019, revealed staff signed out twenty (20) doses of the Norco; however, review of the MAR, for March 2019, revealed fifteen (15) of the doses were not documented as administered to the resident. Interview with Licensed Practical Nurse (LPN) #5, on 04/04/19 at 2:29 PM, revealed she was responsible for signing out controlled medication on the Controlled Drug Record and documenting the administration on the MAR. She stated all PRN medications administered should be documented on the MAR to ensure pain management and to prevent a potential medication error. The LPN stated not all of the doses of Norco were accounted for because the MAR was not accurate. The nurse stated she was bad at documenting and needed to work on it. Interview with LPN #6, on 04/04/19 at 4:11 PM, revealed controlled medication should be signed out on the drug record when removed and on the MAR when administered. He further revealed the nurse should also follow up after the medication was administered and document the effectiveness on the MAR. He stated there were times when he might not have documented on the MAR because he was busy. According to the LPN, there was a potential for misappropriation of narcotics related to the missing entries on the MAR. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed Resident #36's MAR was not accurate and stated she could not determine if the Norco was effective because the nurse did not document the administration or follow-up on the MAR. She further revealed the lack of documentation posed a risk for potential diversion of the controlled medication. The ADON revealed she did not audit MARs or drug records to ensure accuracy and stated she was not aware of any concerns prior to the survey. Interview with the Director of Nursing (DON), on 04/05/19 at 2:31 PM, revealed staff was to sign out controlled medication on the drug record and documents administration on the MAR to ensure accountability, as well as, effectiveness of the medication. She stated there was a potential for ineffective pain management and/or potential for diversion related to the lack of documentation. The DON revealed the pharmacy reviewed the MARs and drug records monthly and she was not aware of any concerns. Interview with the Administrator, on 04/05/19 at 3:42 PM, revealed he was not aware of any concerns related to controlled drug records and MAR documentation. He revealed it was concerning there was no administration record of the controlled medication, which resulted in inadequate accountability.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and facility policy review, it was determined the facility failed to maintain infection control during wound care for one (1) of three (3) sampled resid...

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Based on observation, interview, record review, and facility policy review, it was determined the facility failed to maintain infection control during wound care for one (1) of three (3) sampled residents, Resident #37. The findings include: Review of the facility's policy, Infection Control Guidelines for All Nursing Procedures, revised August 2012, revealed Standard Precautions would be used in the care of all residents in all situations regardless of suspected or confirmed presence of infectious diseases. Standard Precautions applied to blood, body fluids, secretions, and excretions regardless of whether or not they contained visible blood, non-intact skin, and/or mucous membranes. Review of the facility's policy, Handwashing/Hand Hygiene, revised August 2015, revealed the facility considered hand hygiene the primary means to prevent the spread of infections. Use of an alcohol-based hand rub containing at least 62% alcohol, or, alternatively, soap (antimicrobial or non-antimicrobial) and water, were used before handling clean or soiled dressings, gauze pads, etc; before moving from a contaminated body site to a clean body site during resident care; and after removing gloves. The use of gloves did not replace hand washing/hand hygiene. The policy revealed integration of glove use along with routine hand hygiene was recognized as the best practice for preventing healthcare-associated infections. Record review revealed Resident #37 had a wound to the abdomen with orders for wound care and dressing change. Observation, on 04/01/19 at 7:01 PM, revealed Resident #37 in bed watching television. Interview during observation revealed the resident had a daily treatment for an abdominal wound. Observation of wound care for Resident #37, on 04/03/19 at 1:41 PM, revealed Licensed Practical Nurse (LPN) #5 performed hand hygiene and donned gloves prior to the treatment. LPN #5 removed the soiled dressing from the wound, removed her gloves, and discarded them in the trash. The nurse did not perform hand hygiene and donned new gloves, opened a bottle of normal saline, and cleansed the wound. With the same gloves, she scooped up Medi-honey gel with her finger and applied it to the wound. She removed the gloves, did not perform hand hygiene, donned new gloves, applied a silver alginate dressing to the wound, and covered it with a 4 x 4 border gauze. Interview with LPN #5, on 04/03/19 at 1:48 PM, revealed she should have changed gloves after cleaning the wound and before applying the new dressing to prevent transfer of dirty material to the wound. LPN #5 further revealed she probably should have used a Q-tip or tongue blade to apply the Medi-honey; however, she thought it was okay to use a gloved finger. According to LPN #5, a wound could potentially get infected or worsen as a result of improper technique. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 9:32 AM, revealed nurses were responsible for ensuring proper hand hygiene and infection control technique during wound care.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

Based on observation, interview, and facility policy review, it was determined the facility failed to ensure residents received their personal clothing items back from laundry in a timely manner for e...

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Based on observation, interview, and facility policy review, it was determined the facility failed to ensure residents received their personal clothing items back from laundry in a timely manner for eight (8) of eight (8) sampled residents, Resident #5, #22, #26, #29, #32, #47, #50, and #71. The findings include: Review of the facility's policy, Quality of Life - Accommodation of Needs, revised August 2009, revealed the facility's environment and staff behaviors were directed toward assisting residents in maintaining and/or achieving independent functioning, dignity, and well-being. The resident's individual needs and preferences would be accommodated to the extent possible. Interview during the Resident Group Meeting, on 04/02/19 at 2:20 PM, revealed Resident #5, #22, #26, #29, #32, #47, #50, and #71 stated they did not get their personal clothing back from laundry in a timely manner, and sometimes not at all. Observation of the Laundry Room, on 04/05/19 at 10:29 AM, revealed five (5) large containers of soiled resident clothing. Interview with Laundry Staff, on 04/05/19 at 10:29 AM, during the observation, revealed the facility only had one (1) working dryer, as the other one was broken, and she had five (5) large containers of personal clothing items to process. She stated the Certified Nursing Assistants (CNA) would call and tell her a resident was looking for their clothes. She stated she felt bad because the residents did not have their clothes. Interview with CNA #1, on 04/04/19 at 9:41 AM, revealed the facility had a big problem with the laundry and residents reported missing clothing items such as trousers, shirts, underwear, and dresses. CNA #1 stated some residents understood they had to wait a long time to get their clothes laundered; however, they should not have to wait for a week or more and the situation was not acceptable for the residents. Interview with CNA #2, on 04/04/19 at 9:51 AM, revealed some residents were missing their personal clothing items and she went to the laundry to see if she could locate the items; however, sometimes the clothes were not found. CNA #2 further stated clothes were expensive and if residents' personal clothes were lost, they might not be able to buy any. Interview with CNA #3, on 04/04/19 at 10:17 AM, revealed residents had informed her about missing clothes and she was unsure if the items had been located. She stated residents should get their clothes back in a timely manner, in about two (2) days, after sending the items to the laundry. Interview with CNA #4, on 04/04/19 at 11:25 AM, revealed she was aware several residents were missing clothes, such as shirts and pants, and she was unsure if the facility had resolved the issue. The CNA stated residents had a right to get their laundered clothes back within two (2) days of sending their clothes to the laundry. Interview with the Housekeeping Supervisor, on 04/05/19 at 10:40 AM, revealed he was concerned about not having adequate equipment, as the facility had only one (1) working dryer at the time. He stated residents stopped him frequently and asked about their clothes and the residents were frustrated about not getting them back. Interview with the Director of Nursing (DON), on 04/05/19 at 2:22 PM, revealed she knew residents had missing clothing items and she spoke to housekeeping about the missing items; however, a lot of time the clothes were not lost but had not come back from laundry. She stated residents should receive their clothing items back in a timely manner and should have clean clothes available in their closet. She was aware one of the dryers in the laundry was not working.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on interview, facility policy review, and review of Resident Council Concern Forms, it was determined the facility failed to act upon and effectively resolve grievances from Resident Council rel...

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Based on interview, facility policy review, and review of Resident Council Concern Forms, it was determined the facility failed to act upon and effectively resolve grievances from Resident Council related to missing clothing. The findings include: Review of the facility's policy, Grievance/Complaints Filing, revised April 2017, revealed any resident, family member, or appointed resident representative may file a grievance or complaint concerning care, treatment, and behavior of other residents, staff members, theft of property, or any concern regarding his or her stay at the facility. The facility reviewed all grievances, complaints, or recommendations, which stemmed from resident or family groups concerning resident care in the facility, and responded on such issues in writing. The Administrator delegated the responsibility of grievance and/or complaint investigations to the Grievance Officer who was the Licensed Social Worker of the facility. During a grievance investigation, the Grievance Officer took immediate action to prevent further potential violations of resident rights. The Administrator reviewed the findings with the Grievance Officer and determined what the corrective action, if any, needed to be undertaken. The resident, or person filing the grievance and/or complaint on behalf of the resident, was informed (verbally and in writing) of the findings of the investigation and the actions taken to correct an identified problem. Interview during the Resident Group Meeting, on 04/02/19 at 2:20 PM, revealed eight (8) of eight (8) residents reported their clothes did not come back from the laundry timely, sometimes not at all, which had been reported to the facility and nothing had been done. In addition, the residents stated they did not know how to file grievances and receive an acceptable response to their grievances. Review of the facility's Interdisciplinary Team Resident Council Concerns Form, dated March 2019, revealed the Resident Council agreed the turnaround time for laundry took a long time, sometimes residents ran out of personal clothes to wear, and sometimes residents did not get their clothes back at all. The Follow-up/Action Taken, dated 03/27/19, revealed there was going to be a new laundry method so personal items were delivered on first and second shift, and clothes must be labeled to get back in a timely manner. Interview with Certified Nursing Assistant (CNA) #1, on 04/04/19 at 9:41 AM, revealed if a resident voiced a grievance she reported it to the supervisor to see if it could be resolved. She further stated the facility had a problem with the laundry and residents were not happy about it and reported missing clothing items such as trousers, shirts, underwear, and dresses. CNA #1 stated some residents understood they had to wait a long time to get their clothes laundered; however, they should not have to wait for a week or more. She stated residents had the right to get their clothes back. Interview with CNA #2, on 04/04/19 at 9:51 AM, revealed she relayed resident grievances to the nurse on duty, and the nurse reported the concerns to the Social Services Director (SSD) or the Administrator. She knew some residents were missing their personal clothing items and she would go to the laundry to see if she could locate the items; however, sometimes she was not successful. Interview with CNA #3, on 04/04/19 at 10:17 AM, revealed if a resident had a grievance, a form was completed. She recalled some residents spoke to her about missing clothes and she was unsure if the items were located. The CNA stated residents should get their clothes back in a timely manner, which was about two (2) days after sent to the laundry. CNA #3 stated if the clothing items were lost, the facility should replace them, and if not then the grievance was not resolved. Interview with CNA #4, on 04/04/19 at 11:25 AM, revealed the SSD addressed grievances. She stated the facility had not educated her on the grievance process. She further stated she was aware several residents were missing clothes and was unsure if the facility had resolved the issue. The CNA stated residents had a right to get their clothes back from laundry within two (2) days. Interview with Licensed Practical Nurse (LPN) #3, on 04/04/19 at 11:38 AM, revealed if a resident had a concern about personal clothing items she went to the SSD and let her know the clothes were missing and the SSD would look into the issue. However, she stated she had never completed a grievance form on behalf of a resident. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 12:02 PM, revealed Social Services handled the grievances and anyone could fill out a grievance form. She further stated the Administrator followed-up and signed off on all grievances, and when grievances occurred, there was a seventy-two (72) hour period to resolve the grievance. The ADON stated if residents were missing clothes it was the facility's responsibility to replace them, and stated the facility was behind on that effort. She further stated if residents did not get their clothing items back, then it was an unresolved grievance. Interview with the Director of Nursing (DON), on 04/05/19 at 2:22 PM, revealed grievances went to SSD and the SSD would forward it to the correct department. She knew residents had missing clothing items and stated residents should receive their clothing items back from laundry in a timely manner. Interview with the SSD, on 04/04/19 at 10:39 AM, revealed she received grievances from residents and from staff on behalf of the residents. The facility had a grievance form and at times, she completed the forms and filled out grievances regarding missing clothes. The SSD stated the various department heads addressed the grievances and she usually did a follow-up; however, she had not followed-up on the missing clothing items and expected nursing staff to follow-up to resolve the grievance. She put grievances on the log, which was a summary of the resident's concern and reviewed them with the Administrator who signed off on them; however, after she gave them to the Administrator she did not know how the Administrator resolved the grievances. Continued interview with the SSD, on 04/05/19 at 3:05 PM, revealed she did not regularly attend the resident council meetings, and was not involved in educating residents on the grievance process. She further stated when she spoke to residents about their rights, she told them to speak to the DON and the Administrator or the nurse. The SSD further stated she thought follow-up on resident's rights such as grievances should probably occur every six (6) months. She stated she had not followed-up on the laundry issue because it was an ongoing issue since the facility had recently changed housekeeping services. The SSD stated the facility, including her, had not followed-up on the residents' grievances regarding their missing clothes. Interview with the Administrator, on 04/05/19 at 3:29 PM, revealed the SSD passed grievances to the various department heads but he should have followed-up to see if the grievances had been resolved and then signed off on the form. He stated he was responsible to ensure resident grievances were resolved properly per facility policy. The Administrator stated the missing clothing items were a concern and he would ensure the facility followed the grievance process in the future.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation and interview, it was determined the facility failed to provide a clean and sanitary environment in one (1) of two (2) shower rooms, which effected residents on three (3) of six (...

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Based on observation and interview, it was determined the facility failed to provide a clean and sanitary environment in one (1) of two (2) shower rooms, which effected residents on three (3) of six (6) hallways, Halls A, B, and C. Observations of the C Hall Shower Room revealed black matter on the bottom of the walls, cracked tiles, a soiled brief, and other soiled items. The findings include: The facility did not provide a policy regarding maintenance/housekeeping. Observation of the C Hall Shower Room, on 04/02/19 at 3:38 PM, revealed a black matter on the lower wall border, an area about a foot high that appeared wet with water damage to the surface, a soiled brief on the floor, and a soiled cloth atop the hamper. Observation of the C Hall Shower, on 04/05/19 at 9:11 AM, revealed dark black matter on the lower wall border, the tile floor was cracked and appeared black in the corners. The smaller shower stall had a cracked wall, the curtain and shower rug appeared soiled, and there was a soiled towel on the chair. Interview with Certified Nursing Assistant (CNA) #4, on 04/04/19 at 11:33 AM, revealed housekeeping cleaned the shower room but some residents would not shower in there because they suspected mold. She stated previously there were smells and staff left soiled linens on the floor and generally, the shower room was a mess. The CNA stated CNAs were to clean up the shower room after each resident, dispose of linens, dispose of used briefs, and then housekeeping followed with general cleaning. According the CNA #4, the mold had been an ongoing issue since she started working at the facility about seven (7) months ago, and she noticed a smell in the shower room several times. Interview with Licensed Practical Nurse (LPN) #3, on 04/04/19 at 11:44 AM, revealed she was not often in the shower; however, when she went in there it smelled of feces. She was concerned about the shower not being cleaned/sanitized after staff gave residents their showers. The LPN stated she saw a soiled brief on the floor that should have been in the trash, and she was concerned about dark spots on the shower walls. However, she had not reported this to the Director of Nursing (DON), Administrator, or Maintenance. LPN #3 stated although she was not an expert about mold she was concerned about it because residents could have respiratory issues. Interview with the Maintenance Director, on 04/05/19 at 9:11 AM, revealed he inspected the C Hall Shower Room about two (2) months ago and noticed the shower leaked; however, no staff had submitted a request for repairs of the leak. He stated the smaller shower stall was cracked and water got in there. He further stated the floor of the larger shower stall was cracked and he saw black in the corners. He stated he saw a dirty shower rug and a used towel on a shower chair and the curtain was dirty and there was water damage on the paint because the shower walls sweated. The Maintenance Director stated this was unsanitary for residents and the facility needed to provide a clean shower room. Additionally, he stated the water damage could attract rodents. Interview with the Housekeeper, on 04/05/19 at 9:38 AM, revealed when she found dirty linens in the shower room, she put them in a bag and placed the bag in the soiled utility room. If she found black residue in a shower, she sprayed a chemical on it, let it sit, and then wiped or scraped it off. She further stated black spots or residue could be build up, could be mold, or it could be marks from the shower chair. The Housekeeper stated mold could be a health risk for the residents. Interview with the Housekeeping Supervisor, on 04/05/19 at 10:11 AM, revealed the C Hall Shower Room was disorganized, had uneven floors, and what appeared to be a lot mold on the floor. The Housekeeping Supervisor stated the nursing staff should straighten the area after use and housekeeping should then clean after. He added the condition of the shower room was below standard and could affect the health of residents. Interview with the Assistant Director of Nursing (ADON), on 04/05/19 at 11:50 AM, revealed nursing staff was to clean up any mess they made in the shower room and the nurses should monitor the condition of the shower room and notify housekeeping when appropriate. The ADON stated the facility provided verbal instruction to nursing staff on facility expectations of a clean shower room. Interview with the DON, on 04/05/19 at 2:06 PM, revealed nursing staff should retrieve any items they use in the shower room, disinfect the shower and equipment, and notify housekeeping if necessary for follow-up. The DON stated she had not identified any concerns regarding shower room cleanliness, and added a clean shower room prevented the spread of infection. In addition, the DON stated a dirty shower room might cause a resident to refuse showers. Interview with the Administrator, on 04/05/19 at 3:17 PM, revealed he recently became aware of cleanliness issues in the shower room on the C Hall. He stated mildew would be concerning for residents as it was an air quality issue and an unclean shower room was an infection control issue. The Administrator stated the facility conducted rounds to ensure shower rooms were presentable and clean.
Jan 2018 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to ensure one ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to ensure one of (1) of fifteen (15) sampled residents, Resident #45, was assessed to administer his/her own medications. Observation revealed Resident #45 with medications in the drawer of his/her nightstand; however, there was not a physician order for self-administration of the medication or an evaluation to deem the resident safe to self-administer medications. The findings include: Review of the facility's Policy for Self-Administration of Medications at Bedside, dated 08/22/17, revealed a resident had to be mentally and physically capable to self-administer medication and to keep a record of these actions. The policy also revealed a physician order was required and to be placed in the resident's chart and an Interdisciplinary Team evaluation would be completed and signed, granting approval. The care plan team would review the care plan quarterly and the status of self-administration was to be followed up and documented by the nurse performing medication administration. The policy further stated if the medication was kept at bedside, the medication must be kept in a locked drawer. Review of Resident #45's medical record revealed the facility admitted the resident on 04/24/14, with diagnoses including Coronary Artery Disease and Chronic Obstructive Pulmonary Disease. Review of the quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status score of fifteen (15) out of fifteen (15) and determined the resident interviewable. Review of Resident #45's Physician Orders, for January 2018, revealed an order for Ipratropium - Albuterol Sulfate 0.5-3 (2.5) Milligram (mg) per 3 Milliliter (mL) via nebulizer and an order for Pulmicort 180 Micrograms (mcg) inhaler. Observation of Resident #45, on 01/17/18 at 9:22 AM, revealed the resident had three (3) unused vials of Ipratropium - Albuterol Sulfate in the unlocked drawer of his/her nightstand. Further observation at 3:40 PM, revealed only two (2) unused vials remained in the drawer of the nightstand and one (1) empty (used) vial laid next to the nebulizer equipment on top of the nightstand. At 3:43 PM, the resident took out a prescription Ventolin HFA 90/200 mcg inhaler from his/her bag that was in the resident's room. Interview with Resident #45, on 01/17/18 at 3:43 PM, revealed the nurse usually provided four (4) vials of Ipratropium - Albuterol Sulfate to the resident in the morning. The resident stated staff let him/her have them and used the medication for inhalations with the nebulizer throughout the day. Resident #45 stated he/she kept a Ventolin inhaler in his/her bag and used the inhaler on outings with his/her family and wanted to have it available if he/she needed it for an episode of shortness of air (SOA). Observation of Resident #45, on 01/19/18 at 8:53 AM, revealed the resident had one (1) unused vial of Ipratropium - Albuterol Sulfate in the drawer of his/her nightstand. Further review of Resident #45's medical record revealed no assessment for the resident to self-administer medications. Review of Resident #45's Care Plan revealed no plan for the resident to self-administer medications. Interview with the Director of Nursing (DON), on 01/19/18 at 12:25 PM, revealed she expected nurses to observe medication administration for residents and use the medication rights as per professional standards. She further stated a resident was not to self-administer medications unless the resident had been assessed for it, for safety reasons. The DON stated self-administration of medications by residents required a physician order and was care planned to communicate the safe medication self-administration to all nursing staff. She expected nurses not leave medications in Resident #45's room regardless of what the resident might have told the nurses. Further interview with the DON revealed nursing staff had not reassessed Resident #45 after a facility outing to monitor if he/she brought medications back in his/her bag to the facility. The DON had no knowledge of how Resident #45 obtained a Ventolin inhaler. Interview with the Licensed Practical Nurse (LPN) #4, on 01/19/18 at 2:12 PM, revealed medications should not be kept at the resident bedside and required a physician order and an Interdisciplinary assessment to assure the resident safe to self-administer medications. She stated self-medication administration had to be care planed for all staff to know that a resident was assessed for safety to self-administer medications. She stated Resident #45 might have drank the medication instead of using the Ipratropium - Albuterol Sulfate as an inhalant. She stated she would not have given the resident several vials of the Ipratropium - Albuterol Sulfate to self-administer. Further interview with LPN #4 revealed an inhaler should not be kept in a resident's bag without staff knowledge. Interview with the Administrator, on 01/19/18 at 2:59 PM, revealed an assessment was required prior to self-administration of medications by residents. However, she was unsure if a physician order was required since she was not a clinician. She stated nursing staff should check residents periodically to assure safe self-administration of medications. She further stated staff should not look through a resident's private belongings since that violated the right to privacy, especially when a resident had a high BIMS score. Observation of Resident #45, on 01/19/18 at 5:46 PM, with the DON present, revealed the resident had a Ventolin inhaler in his/her bag, which he/she took out and handed to the DON. The DON inspected the medication and revealed the medication expired August 2017. Continued interview with the DON, on 01/19/18 at 5:48 PM, revealed the expired inhaler could have been ineffective and not helped Resident #45 during an episode of SOA. The DON stated nursing staff had not assessed the resident after facility outings and he/she received the medication likely from family without facility knowledge.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to revise the plan of care with the necessary interventions to promote wound healing for one (1) of fifteen (15) sampled residents, Resident #12. Resident #12 had a blister on the right heel and interviews with staff revealed the resident's heels should have been elevated to prevent pressure on the heel; however, review of the resident's care plan revealed no intervention to elevate the heels. In addition, the physician ordered nursing staff leave the heel open to air; however, review of the Certified Nursing Assistant (CNA) [NAME], revealed the physician order was not in place. The findings include: Review of the facility's policy, Plans of Care, dated September 2017, revealed an individualized person-centered care plan would be established by the interdisciplinary team with the resident and/or resident representative, to the extent practicable, and updated in accordance with state and federal regulatory requirements. The facility would review, update, and/or revise the comprehensive plan of care based on the changing goals, preferences, and needs of the resident and in response to current interventions. The interdisciplinary team would ensure the plan of care addressed any resident needs and that the plan was oriented toward attaining or maintaining the highest practical physical, mental, and psychosocial well-being. Review of the facility's policy, Clinical Guideline Skin and Wound, dated April 2017, revealed the Certified Nursing Assistant (CNA) would complete skin observations and report changes to the Licensed Nurse. The Licensed Nurse would document the presence of the skin impairment when observed and weekly, until resolved and report changed to the physician and responsible party. Nursing staff would develop individualized goals and interventions and document on the care plan and the CNA [NAME]. The nursing staff would monitor the response to treatment and modify treatment as indicated. The nursing staff would evaluate the effectiveness of the interventions and progress towards goals during the care management meeting, and as needed. Review of Resident #12's clinical record revealed the facility admitted the resident on 05/08/15, with diagnoses of Aphasia, Vascular Dementia, and Dysphagia. Review of Resident #12's quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident was at risk for pressure ulcer development. Review of a Nursing Progress Note, dated 12/19/17, revealed Resident #12 had a blister on the right heel. Review of Resident #12's Physician Orders, dated 12/19/17, revealed the nursing staff was to apply Skin Prep (a liquid film-forming dressing that formed a protective film to help reduce friction) to the right heel every shift until healed. Review of Resident #12's Plan of Care, dated 12/19/17, revealed the resident had an alteration in skin integrity with a goal to resolve or improve without signs or symptoms of infection and no new areas would develop. The interventions directed staff to turn and reposition as indicated and perform treatments per physician orders. Review of Resident #12's Weekly Skin Assessment Sheet, dated 12/21/17, revealed nursing staff noted Resident #12 had a 4 centimeter by 3 centimeter blister on the right heel. Nursing staff did not complete a Weekly Skin Assessment for 12/28/17. Further review of the Weekly Skin Assessments for the week of 01/04/18 and 01/11/18, revealed nursing staff noted Resident #12's skin was intact. However, the physician ordered treatment to apply Skin Prep continued per review of Resident #12's Treatment Administration Record. Observation, on 01/18/18 at 10:49 AM, revealed Resident #12 in bed with eyes closed and the resident's feet/legs were in direct contact with the mattress. Observation, on 01/18/18 at 11:50 AM, revealed Resident #12 sitting in a reclining chair, on wheels, with socks on both feet and his/her ankles/heels resting in a dependent position, on the edge of the recliner's footrest. Continued observation revealed CNA #3 removed both of the resident's socks. Interview with CNA #3, on 01/18/18 at 11:55 AM, revealed the CNA [NAME] contained information on Resident #12's care needs for her to reference. However, she had not referenced it prior to beginning her duties. She stated in morning report, she did not receive information regarding Resident #12's heel wound. CNA #3 stated she had provided the resident morning hygiene; however, did not remove the socks to inspect the feet prior to transferring the resident to the recliner. CNA #3 removed Resident #12's socks and identified an area of skin breakdown on the right heel. She stated the right heel had a brown discolored area with skin slough, which was due to pressure on the heel. Review of the CNA [NAME], not dated, revealed two (2) areas for Skin Protection were marked, for the resident to have a specialty mattress and a cushion for the chair in place. Interview with Licensed Practical Nurse (LPN) #2, on 01/18/18 at 12:05 PM, revealed the plan of care directed staff in the care of the resident. She stated she had not reviewed Resident #12's plan of care related to skin breakdown for revisions to determine if the necessary interventions to promote skin healing were on the plan. LPN #2 stated Resident #12 had a blister on the right heel and a physician order for Skin Prep to be applied to the area every shift. She stated staff should have placed a pillow under Resident #12's legs while in the reclining chair to prevent pressure on the resident's heels; however, review of the care plan revealed that intervention was not on the care plan. LPN #2 stated she did not provide a report to CNAs regarding Resident #12's heel wound or the need to prop the feet up to prevent further breakdown. She stated if staff did not provide the necessary wound care interventions, the resident's wounds could get worse. Review of Resident #12's Skin Condition Record, dated 01/18/18, revealed Resident #12's right heel wound measured 4.5 centimeters by 4 centimeters and was 0.1 centimeters deep. The nursing staff noted the heel as red with a small amount of serous drainage. Continued review of Resident #12's Physician Orders, revealed nursing received an order, dated 01/18/18, that directed nursing staff to clean the right heel with water and apply a thin layer of triple antibiotic ointment and to leave the heel open to air. Continued review of Resident #12's Plan of Care, dated 01/18/18, revealed the resident had a Stage Two Pressure Wound with a goal the wound would resolve without complication. The interventions directed staff to perform wound care as ordered by the physician, observe skin daily with routine care, and to monitor for changes in skin status that indicate worsening of the pressure ulcer. Observation, on 01/19/18 at 8:15 AM, revealed Resident #12 in bed and the heels/feet were in direct contact with the mattress. The sock on the right foot had two (2) half dollar size brown stains on the heel area. Observation after CNA #2 removed the resident's right sock, revealed a large dark brown to black area on the resident's heel and in the middle of the area was a pink discoloration where drainage oozed. Interview with CNA #2, on 01/19/18 at 8:15 AM, revealed the area on the heel probably developed from pressure on the foot/heel. She stated the foot should be elevated to prevent further breakdown; however, review of the CNA [NAME] revealed that intervention was not on the [NAME]. She stated she had not received a report from the nurse regarding the resident's wound care needs prior to providing care to the resident. In addition, she had not reviewed the resident's care plan for skin care interventions. Further interview with LPN #2, on 01/19/18 at 8:20 AM, revealed she contacted the resident's physician on 01/18/18 and received a new wound care order that directed nursing to cleanse the right heel with water, apply a thin layer of triple antibiotic ointment, and to leave the area open to air. She stated the resident should not wear socks and the heel should be elevated on a pillow for air to get to the heel. LPN #2 stated she had not provided CNA #2 a report on the wound care needs of Resident #12 prior to the CNA providing care to the resident. LPN #2 stated the wound looked worse than it did on 01/18/18. She stated the wound now had a pink center that was oozing. Continued interview with LPN #2 revealed the pink area in the center of the wound on the right heel measured 1 centimeter by 1 centimeter. LPN #2 stated the plan of care and [NAME] was revised on 01/18/18; however, the intervention regarding leaving the wound open to air was left off the CNA [NAME]; in addition, there was no intervention to elevate the heel. She stated if the plan of care and the [NAME] did not contain the necessary wound care interventions, the wound could get worse. Interview with the Director of Nursing (DON), on 01/19/18 at 10:30 AM, revealed the plan of care directed staff in the care of the resident. She stated she had revised the plan of care for the wound to the right heel on 12/19/17; however, it was in a binder in the conference room, not available for easy staff reference. She stated the plan of care should have been revised to direct staff to elevate the resident's heels while in the recliner to prevent pressure on the heels. The DON stated she was not aware the CNA [NAME] was not revised on 01/18/18, regarding leaving the wound open to air. According to the DON, if the plan of care was not available or revised for staff to follow, the resident's wound could get worse. Interview with the Administrator, on 01/19/18 at 2:05 PM, revealed the plan of care directed staff in regards to care needs. She stated if staff did not implement the necessary and ordered interventions, the resident could experience a decline. She stated staff should communicate resident care needs to each other prior to beginning their shift, in order for residents to receive the care to meet their needs. She stated Resident #12 should have had his/her feet elevated while in the recliner and nursing staff should be assessing the resident's wound daily for changes to determine if the wound was improving or not.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to ensure residents at risk for skin breakdown received the necessary care and services to prevent further skin breakdown for one (1) of fifteen (15) sampled residents, Resident #12. Record review revealed the resident had a blister to the right heel on 12/21/17, which progressed to a Stage 2 pressure on 01/18/18. The findings include: Review of the facility's policy, Pressure Injury Record, dated April 2017, revealed nursing staff was to document the presence of skin impairment/new skin impairment related to pressure when first observed and weekly thereafter until the site was resolved. Review of the facility's policy, Plans of Care, dated September 2017, revealed an individualized person-centered care plan would be established by the interdisciplinary team with the resident and/or resident representative, to the extent practicable, and updated in accordance with state and federal regulatory requirements. The facility would review, update, and/or revise the comprehensive plan of care based on the changing goals, preferences, and needs of the resident and in response to current interventions. The interdisciplinary team would ensure the plan of care addressed any resident needs and that the plan was oriented toward attaining or maintaining the highest practical physical, mental, and psychosocial well-being. Review of the facility's policy, Clinical Guideline Skin and Wound, dated April 2017, revealed nursing staff would complete skin evaluation weekly and prior to transfer/discharge and document in the medical record. The Certified Nursing Assistant (CNA) would complete skin observations and report changes to the Licensed Nurse. The Licensed Nurse would document the presence of the skin impairment when observed and weekly until resolved and report changes to the physician and responsible party. Nursing staff would develop individualized goals and interventions and document on the care plan and the CNA [NAME]. The nursing staff would monitor the response to treatment and modify treatment as indicated. The policy stated the nursing staff would evaluate the effectiveness of the interventions and progress towards goals during the care management meeting, and as needed. Review of Resident #12's clinical record revealed the facility admitted the resident on 05/08/15, with diagnoses of Aphasia, Vascular Dementia, and Dysphagia. Observation, on 01/18/18 at 10:49 AM, revealed Resident #12 in bed and the resident's feet/legs were in contact with the mattress. Observation, on 01/18/18 at 11:50 AM, revealed Resident #12 sitting in a reclining chair, on wheels, and the residents' ankles/heels were resting in a dependent position, on the edge of the recliner's footrest. Review of Resident #12's quarterly Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident was at risk for pressure ulcer development. Review of a Nursing Progress Note, dated 12/19/17, revealed Resident #12 had a blister on the right heel. Review of Resident #12's Plan of Care, dated 12/19/17, revealed the resident had an alteration in skin integrity with a goal the blister would resolve or improve without signs or symptoms of infection and no new areas would develop. The interventions directed staff to turn and reposition as indicated and perform treatments per physician orders. Review of Resident #12's Physician Orders, dated 12/19/17, revealed the nursing staff was to apply Skin Prep (a liquid film-forming dressing that formed a protective film to help reduce friction) to the right heel every shift until healed. Review of Resident #12's Weekly Skin Assessment Sheet, dated 12/21/17, revealed nursing staff noted Resident #12 had a 4 centimeter by 3 centimeter blister on the right heel. Nursing staff did not complete a Weekly Skin Assessment for 12/28/17. Further review of the Weekly Skin Assessments for the weeks of 01/04/18 and 01/11/18, revealed nursing staff noted Resident #12's skin was intact. Interview with CNA #3, on 01/18/18 at 11:55 AM, revealed staff did not report to her that Resident #12 had skin breakdown on the right heel. The CNA stated after removing Resident #12's socks, she identified an area of skin breakdown on the right heel. She stated the right heel had a brown discolored area with skin slough. CNA #3 stated she had provided the resident morning hygiene; however, did not remove the socks to inspect the feet prior to transferring the resident to the recliner. She stated the skin breakdown was due to pressure on the heel. Interview with Licensed Practical Nurse (LPN) #2, on 01/18/18 at 12:05 PM, revealed Resident #12 had a blister on the right heel and a physician's order for Skin Prep to be applied to the area every shift. She stated staff should have placed a pillow under Resident #12's legs while in the reclining chair to prevent pressure on the resident's heels. LPN #2 stated she did not provide a report to the CNA regarding Resident #12's heel wound or the need to prop the feet up to prevent further breakdown. She stated if staff did not provide the necessary wound care interventions, the resident's wound could get worse. Review of a Skin Condition Record, dated 01/18/18, revealed Resident #12's right heel wound measured 4.5 centimeters by 4 centimeters and was 0.1 centimeters deep. Nursing staff noted the heel as red with a small amount of serous drainage. Continued review of Resident #12's Plan of Care, dated 01/18/18, revealed the resident had a Stage Two Pressure Wound with a goal the wound would resolve without complication. The interventions directed staff to perform wound care as ordered by the physician, observe skin daily with routine care, and monitor for changes in skin status that indicated worsening of the pressure ulcer. Continued review of Resident #12's Physician Orders revealed nursing received an order, dated 01/18/18, directing nursing staff to clean the right heel with water and apply a thin layer of triple antibiotic ointment and to leave the heel open to air. Observation, on 01/19/18 at 8:15 AM, revealed Resident #12 in bed and his/her heels/feet were in direct contact with the mattress. The resident had [NAME] socks on both feet and the sock on the right foot had two (2) half dollar size brown stains on the heel area. Observation, after CNA #2 removed the resident's right sock, revealed a large dark brown to black area on the resident's heel, and in the middle of the area was a pink discoloration where drainage oozed. Interview with CNA #2, on 01/19/18 at 8:15 AM, revealed the area on the heel probably developed from pressure on the foot/heel. She stated the foot should be elevated to prevent further breakdown. CNA #2 stated she did not receive a report from the nurse regarding the resident's wound care needs prior to providing care to the resident. In addition, she did not review the resident's care plan for skin care interventions. Continued interview with LPN #2, on 01/19/18 at 8:20 AM, revealed she contacted the resident's physician on 01/18/18, and received a new wound care order that directed nursing to cleansed the right heel with water, apply a thin layer of triple antibiotic ointment, and to leave the area open to air. She stated the resident should not wear socks and the heel should be elevated on a pillow for air to get to the heel. LPN #2 stated she had not provided CNA #2 a report on the wound care needs of Resident #12 prior to the CNA providing care to the resident. LPN #2 stated the wound looked worse than it did on 01/18/18, as the wound now had a pink center that was oozing. Further interview with LPN #2 revealed the pink area in the center of the wound on the right heel measured 1 centimeter by 1 centimeter. Interview with the Director of Nursing (DON), on 01/19/18 at 10:30 AM, revealed the nurse should report to the CNAs the wound care needs of the residents prior to them providing care. She stated nursing staff identified an area of skin breakdown on Resident #12's right heel on 12/19/17, and obtained a physician order for Skin Prep. The DON stated she was not aware nursing staff had not completed a weekly skin assessment on 12/28/17. She stated nursing staff contacted Resident #12's physician, on 01/18/18, and another wound care order was received. The DON stated staff should follow physician's orders and if they did not, the resident's wound could get worse. She stated the resident's wound should be left open to air, per the physician order, which meant staff should not apply socks and she stated the foot should be elevated off the bed. Interview with the Administrator, on 01/19/18 at 2:05 PM, revealed she expected staff to implement care plan interventions. She stated Resident #12 should have his/her feet elevated while in the recliner and nursing staff should be assessing the wound daily for changes. She stated physician notification should occur when the wound improved or declined in order for nursing staff to receive further direction on resident care. She stated the resident's wound could worsen if nursing staff did not monitor treatments or skin care.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Observation in front of the B Hall nurses' station, on 01/18/18 at 12:53 PM, revealed a 10 Milliequivalent Potassium capsule ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Observation in front of the B Hall nurses' station, on 01/18/18 at 12:53 PM, revealed a 10 Milliequivalent Potassium capsule laying on the floor in the common area. Interview with the DON, on 01/18/18 at 12:57 PM, revealed the Potassium capsule should not be laying on the floor and belonged in the medication cart were medications were stored, or, the nurse should have ensured a resident ingested the medication. Further interview with the DON, on 01/19/18 at 12:25 PM, revealed she expected nurses to follow all medication administration rights. Interview with the Administrator, on 01/19/18 at 2:59 PM, revealed nurses should stay and observe medications being consumed by the resident. The facility had cognitively impaired residents that ambulated in the halls of the facility that could have picked the medication up and put it in his/her mouth and swallowed it. Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to ensure the residents' environment remained free from hazards for one (1) of fifteen (15) sampled resident, Resident #44. Resident #44 had three (3) unattended pills on his/her bedside table. In addition, a medication tablet was found lying in front of the B Hall nurses' station. The findings include: Review of the facility's policy, Administration of Oral Medications, revised 09/22/17, revealed the procedure was to administer the oral drug and remain with the resident until the medication was swallowed and to check the resident's mouth when in doubt. It further revealed not to leave medication at the bedside. 1. Review of Resident #44's clinical record revealed the facility admitted the resident on 07/03/15, with diagnoses including Alzheimer's and Dementia. Review of the a Comprehensive Minimum Data Set (MDS), dated [DATE], revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of ten (10) out of fifteen (15) and determined the resident interviewable. Observation, on 01/19/18 at 8:30 AM, revealed Resident #44's bedside table contained three (3) circular white pills with a cut down the center. Resident #44 stated he/she did not know where they came from. Per interview with the Director of Nursing (DON) on 01/19/18 at 2:47 PM, the pills were identified as Trazodone and Tylenol. Review of Resident #44's Physician Orders, for January 2018, revealed an order, dated 12/10/17, for Trazodone 100 milligram (mg) tablet at bedtime, 9:00 PM, for insomnia, and Tylenol 325 mg, two (2) tablets every six (6) hours as needed. Review of Resident #44's Medication Administration Record for 01/18/17, revealed he/she received one (1) Trazodone 100 mg tablet at 9:00 PM and (2) as needed Acetaminophen 325 mg tablets with no time indicated. Interview with Licensed Practical Nurse (LPN) #1, on 01/19/18 at 8:30 AM, revealed she believed the pills had been wet at some point due to the pills looking partially dissolved. She stated she was confused because Resident #44 always took his/her pills crushed, and perhaps someone had given Resident #44 the pills uncrushed and he/she spit them out. LPN #1 stated she was concerned having discovered unsupervised pills at the resident's bedside because the resident did not receive his/her medications. She stated she was concerned a nurse had not watched Resident #44 swallow medications and did not know he/she took their medications crushed and wandering or confused residents could have taken the medication because it had not been stored appropriately. Interview with LPN #2, on 01/19/18 at 2:44 PM, revealed she would be concerned to find medications left at the bedside because residents would not be getting their medicine and there were wandering residents in the building who could take medications that were not prescribed to them that could cause harm. Interview with the DON, on 01/19/18 at 2:47 PM, revealed was concerned to discover medications had been found at the bedside of Resident #44. She stated she was concerned Resident #44 did not receive his/her medication and there was a safety concern for other residents. The DON revealed after investigating the medication administration record for Resident #44, she believed the medications found at the bedside was one (1) Trazodone and two (2) Tylenol. The DON stated she expected nursing staff that passed medications remain with the resident until the medications had been taken in full. She revealed residents could cheek their medication or spit them out. Interview with the Administrator, on 01/19/18 at 3:07 PM, revealed the facility housed confused residents who were independently ambulatory that were not safe if medications were not properly stored because confused residents could ingest medications that did not belonged to them, which could potentially cause harm. The Administrator stated confused residents could have walked into Resident #44's room and picked them up. She stated she expected nurses administering medications wait and ensure the resident swallowed the medications.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

2. Review of the facility's policy, Equipment Change Schedule, revised 08/28/17, revealed disposable equipment was be changed at regular intervals as determined by the manufacturer's recommendations a...

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2. Review of the facility's policy, Equipment Change Schedule, revised 08/28/17, revealed disposable equipment was be changed at regular intervals as determined by the manufacturer's recommendations and standards of practice. The policy stated aerosol tubing and aerosol nebulizer was changed once every seven (7) days, the humidifier bottle was changed every seven (7) days, and the nebulizer set up was changed every seven (7) days, along with the equipment bag labeled with the name, date, and room number. Review of Resident #45's medical record revealed the facility admitted the resident on 04/24/14, with diagnosis including Coronary Artery Disease and Chronic Obstructive Pulmonary Disease. Review of Resident #45's Physician Orders, for January 2018, revealed orders for two (2) liters of Oxygen via nasal cannula and change the oxygen tubing every Sunday night. There was an order for Ipratropium - Albuterol Sulfate 0.5-3(2.5) Milligram (mg) per 3 Milliliter (mL) via nebulizer and to change the nebulizer tubing every Sunday. Observation of Resident #45, on 01/17/18 at 9:20 AM and 3:40 PM, and on 01/18/18 at 8:20 AM, revealed the resident's Oxygen and nebulizer tubing was not dated. There was a plastic bag atop the Oxygen concentrator dated 01/08/18. The water bottle to humidify the Oxygen was dated 12/25 and was empty. The mask used for the nebulizer treatment was laying uncovered next to the nebulizer on the resident's nightstand. Interview with LPN #4, on 01/19/18 at 2:23 PM, revealed tubing had to be dated and the nebulizer mask should be kept in a bag with the date on it. If a nebulizer mask was left uncovered, there was a chance of infection because it could get contaminated. She stated an empty water bottle was not appropriate practice and did not serve its purpose, as the resident would get dry air. The water, LPN #4 stated, served to keep mucus membranes moist, and helped expel secretions. Interview with the DON, on 01/19/18 at 12:43 PM, revealed Oxygen tubing and the water bottle had to be changed every seven (7) days and nurses were responsible to check the tubing and mask. She stated the nurses should date and initial the tubing. The DON stated there was a potential infection control issue if this practice was not followed. Interview with the Administrator, on 01/19/18 at 2:53 PM, revealed if Oxygen tubing was not dated or bagged, there was a risk of infection for the resident. There could be a transfer of bacteria to staff, visitors, and residents alike. She stated the infection control program was under clinical oversight of the DON. Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to implement infection control practices for two (2) of fifteen (15) sampled residents, Resident #15 and #45. After Resident #15's dressing change, the nurse carried the treatment supplies with her soiled gloved hands into the soiled utility room and back into the resident's room. Resident #45's Oxygen and nebulizer tubing was not dated and the nebulizer mask was lying next to the equipment, uncovered. The findings include: 1. Observation of Resident #15's dressing change, on 01/18/18 at 4:00 PM, revealed the Registered Nurse (RN) did not remove her gloves or wash her hands after completing the dressing change. Instead, the RN put the dirty dressings in a garbage bag, picked up the garbage bag and treatments supplies that consisted of a bottle of Betadine and tube of Mupirocin (Bactroban) ointment, and preceded down the hallway. She entered the soiled utility room to throw away the garbage bag and then proceeded back to Resident #15's room and laid the treatment supplies on Resident #15's counter. Interview with the RN, on 01/18/18 at 5:00 PM, revealed there was a risk of infection and contamination of Resident #15's wound if the treatment supplies became contaminated. Interview with Licensed Practical Nurse (LPN) #1, on 01/19/18 at 1:00 PM, revealed staff should never take clean items into the soiled utility room as that would cause cross contamination and spread germs to residents. Interview with the Director of Nursing (DON), on 01/19/18 at 3:15 PM, revealed taking clean items into soiled areas should never happen as it could cause the spread of infection and the nurses knew better. Interview with the Administrator, on 01/19/18 at 3:45 PM, revealed taking clean items into soiled areas could cause the spread of infection.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, it was determined the facility failed to ensure a clean and sanitary environment in the kitchen. Observation revealed live and dead bugs in the kitc...

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Based on observation, interview, and record review, it was determined the facility failed to ensure a clean and sanitary environment in the kitchen. Observation revealed live and dead bugs in the kitchen area. The findings include: The facility did not provide a policy on Pest Control. Review of the facility's Pest Activity Log, dated 01/25/17 through 09/07/17, revealed staff documented they observed bugs in kitchen areas on eight (8) occasions. Review of the facility's Pest Control Summary of Service, dated 01/15/18 at 12:41 PM, revealed cracks or damage to wall by food storage room by exit doors allowed pest access. Summary advised facility to repair cracks in the wall to prevent pest entry and to repair the water dispenser because it had been one of the main harborage areas for the pest issue. Review of a Repair Requisition, dated 01/15/18, revealed a request to spray for roaches seen by the refrigerator. Observation of the Kitchen Dry Storage, on 01/17/18 at 9:15 AM, revealed dead bugs on the floor near the flour and sugar containers. Observation of the Kitchen, on 01/18/18 at 8:15 AM, revealed a brown bug walking across the floor. The Dietary Manager was present and stated she saw the bug. Interview with the Dietary Manager, on 01/18/18, at 8:15 AM, revealed the facility was aware of the bug problem and the facility utilized pest control services. She stated bugs carried disease and was unsanitary in a kitchen environment. Observation of the Kitchen, on 01/18/18 at 11:05 AM, revealed several dead bugs underneath the kitchen sink near the drainage pipes and the dishwasher. There were dead bugs in different areas of the Dry Storage from the previous observation. Interview, on 01/19/18 at 9:00 AM, with the Registered Dietician, revealed she had seen bugs in the kitchen before and pest control services came in off and on. She stated the facility did not want bugs in the resident food as that would be awful to find a bug on your plate. She stated bugs could cause disease. Interview, on 01/19/18 at 2:50 PM, with the Maintenance Technician, revealed the problem with bugs had been going on before he was hired. He stated employees should note in the Pest Control Log bug sightings. He stated bugs could get into resident food and be upsetting to the residents. Interview, on 01/19/18 at 3:10 PM, with the Dietary Aide, revealed she worked in kitchen for thirteen (13) years and over the past couple of months, she had seen an increase in bugs. She stated bugs carried disease and could cause a resident to become sick. Interview, on 01/19/18 at 3:45 PM, with Administrator, revealed the facility was aware of problem of bugs in the kitchen. She stated they had a contract with pest control to treat. She stated bugs harbored disease and could cause health problems for the residents.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 3 harm violation(s). Review inspection reports carefully.
  • • 29 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $21,879 in fines. Higher than 94% of Kentucky facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: Trust Score of 0/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Sycamore Heights Health And Rehabilitation's CMS Rating?

CMS assigns Sycamore Heights Health and Rehabilitation an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Kentucky, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Sycamore Heights Health And Rehabilitation Staffed?

CMS rates Sycamore Heights Health and Rehabilitation's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 57%, which is 11 percentage points above the Kentucky average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Sycamore Heights Health And Rehabilitation?

State health inspectors documented 29 deficiencies at Sycamore Heights Health and Rehabilitation during 2018 to 2024. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 3 that caused actual resident harm, and 24 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Sycamore Heights Health And Rehabilitation?

Sycamore Heights Health and Rehabilitation is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SIMCHA HYMAN & NAFTALI ZANZIPER, a chain that manages multiple nursing homes. With 96 certified beds and approximately 79 residents (about 82% occupancy), it is a smaller facility located in Louisville, Kentucky.

How Does Sycamore Heights Health And Rehabilitation Compare to Other Kentucky Nursing Homes?

Compared to the 100 nursing homes in Kentucky, Sycamore Heights Health and Rehabilitation's overall rating (1 stars) is below the state average of 2.8, staff turnover (57%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Sycamore Heights Health And Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.

Is Sycamore Heights Health And Rehabilitation Safe?

Based on CMS inspection data, Sycamore Heights Health and Rehabilitation has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Kentucky. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Sycamore Heights Health And Rehabilitation Stick Around?

Staff turnover at Sycamore Heights Health and Rehabilitation is high. At 57%, the facility is 11 percentage points above the Kentucky average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Sycamore Heights Health And Rehabilitation Ever Fined?

Sycamore Heights Health and Rehabilitation has been fined $21,879 across 2 penalty actions. This is below the Kentucky average of $33,298. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Sycamore Heights Health And Rehabilitation on Any Federal Watch List?

Sycamore Heights Health and Rehabilitation is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.