CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, it was determined the facility failed to obtain a physician order...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, it was determined the facility failed to obtain a physician order related to the Advance Directive/Do Not Resuscitate (DNR) status for one (1) of nineteen (19) sampled residents, Resident #18.
The findings include:
Review of the facility's policy, Advanced Directives, effective [DATE], revealed Advance Directives would be respected in accordance with state law and facility policy.
Review of the facility's Residents [NAME] of Rights handbook revealed the resident had the right to reside and receive services in the facility with reasonable accommodations of individual needs and preferences, except when the health or safety of the individual or other residents would be endangered.
Review of the clinical record revealed the facility admitted Resident #18 on [DATE], with diagnoses to include Diabetes Mellitus Type 2, Abnormalities of Gait and Mobility, Osteoarthritis, and Mild Cognitive Impairment.
Review of the Kentucky Emergency Medical Services (EMS) Do Not Resuscitate (DNR) form revealed the resident signed the consent on [DATE] to implement the Advance Directive/DNR.
Review of the Physician Order Sheet, dated [DATE], revealed Resident #18 was a Full Code.
Review of the Care Plan revealed Resident #18 desired Full Code status with interventions that included a physician order indicating code status would be part of the medical record, and cardiopulmonary resuscitation (CPR)/Basic Life Support would be performed as indicated.
However, review of the Nurses Report Sheet revealed Resident #18 was a DNR.
Interview with Licensed Practical Nurse (LPN) #8, on [DATE] at 9:55 AM, revealed she referred to the nurses report sheet or the clinical record to determine a resident's code status. The LPN stated she was not sure if an Advance Directive/DNR required a physician order.
Interview with Registered Nurse (RN) #3, on [DATE] at 10:15 AM, revealed the admitting nurse was responsible for obtaining an order for the Advance Directive/DNR. She stated there was no physician order for Resident #18's Advance Directive, which could result in carrying out the wrong code status.
Interview with Unit Manager (UM) #1, on [DATE] at 11:05 AM, revealed nurses were responsible for obtaining a physician order for an Advance Directive, entering the order in the computer, and faxing a copy of the order to the pharmacy. She further revealed the assigned nurse was also responsible for ensuring the monthly physician order sheet was accurate.
Interview with the Director of Nursing (DON), on [DATE] at 4:28 PM, revealed the Interdisciplinary Team and physician conducted weekly Rehabilitation rounds to review orders, therapy progress, code status, and 48-hour baseline care plans. She stated the team should have identified the missing order for Resident #18 during those rounds. She revealed the third shift nurse was responsible for performing daily chart checks to ensure all orders were transcribed and entered; however, the facility did not verify the monthly order summary because all orders were entered and verified by two (2) nurses electronically. The DON stated she had not identified any concerns related to Advance Directives.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of Resident #34's clinical record revealed the facility admitted the resident on [DATE], with diagnoses of Benign Pros...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of Resident #34's clinical record revealed the facility admitted the resident on [DATE], with diagnoses of Benign Prostatic Hyperplasia, Chronic Kidney Disease, Heart Failure, and Peripheral Venous Insufficiency.
Review of Resident #34's Medication Orders, dated [DATE], revealed the facility was to administer an antibiotic, Rocephin, one (1) gram Intra-Muscular (IM) every day for seven (7) days.
Review of Resident #34's Nursing Note, dated [DATE], revealed Resident #34's antibiotic was for a UTI.
Review of Resident #34's Care Plan, dated [DATE], revealed the care plan was not revised to reflect the diagnosis of UTI with goals and interventions.
Interview with LPN #7, on [DATE] at 10:58 AM, revealed staff followed care plans in order to care for residents and effectively treat conditions of the residents. He stated care plans were revised when the unit managers reviewed orders. He stated new orders, or changes in care or condition, required a new or revised care plan. LPN #7 stated it was all staff's responsibility to ensure care plans were correct. He stated he was unsure how acute conditions were dealt with on resident care plans.
Interview with LPN #2, on [DATE] at 11:23 AM, revealed UTIs were to be added to resident care plans to include physician orders and standards of care. She stated updating care plans was a group effort with upper management. She stated the care plan outlined the care required for residents.
Interview with UM #1, on [DATE] at 3:22 PM, revealed staff utilized the care plans to know how to care for residents and all nursing staff was able to update and revise care plans, and the UMs were ultimately responsible to ensure care plans were updated and correct. She stated the facility entrusted the nurses to revise the care plans with new issues or update an existing issue and then the care plans were reviewed during the residents' quarterly MDS review. She further stated the facility did not have acute care plans available for staff to initiate for acute issues such as infections.
Interview with UM #2, on [DATE] at 3:22 PM, revealed care plans were used to direct the care for the residents and she was responsible to ensure resident care plans were accurate and up to date. Resident #34's care plan was not revised to reflect the diagnosis and care for the UTI. She stated she did not audit resident care plans.
Interview with the DON, on [DATE] at 4:03 PM, revealed resident care plans were guides on how to care for the resident and were reviewed at random and quarterly. She stated acute diagnoses and care needs were to be placed on resident care plans and the issue resolved when treatment was completed. She stated she was fully responsible to ensure care plans were updated and correct. She further stated the facility had not identified issues with revisions of resident care plans.
Interview with the Executive Director, on [DATE] at 6:00 PM, revealed care plans were reviewed and updated during the morning meeting. She stated the facility had completed a recent review of care plans and had not found issues concerning revisions.
Based on interview, record review, and facility policy review, it was determined the facility failed to revise the care plan for two (2) of nineteen (19) sampled residents, Resident #18 and #34. Resident #18's Advance Directive care plan was not revised to reflect the Do Not Resuscitate (DNR) status. Resident #34's care plan was not revised to reflect a Urinary Tract Infection (UTI).
The findings include:
Review of the facility's policy, Comprehensive Care Planning, effective [DATE], revealed a comprehensive, person-centered care plan that included measurable objectives and timetables to meet the resident's physical, psychosocial, and functional needs was developed and implemented for each resident. The comprehensive, person-centered care plan reflected the resident's expressed wishes regarding care and treatment goals. The Interdisciplinary Team (IDT) must review and update the care plan when there was a significant change in the resident's condition; when the desired outcome was not met; when the resident was readmitted to the facility from a hospital stay; and at least quarterly, in conjunction with the required quarterly MDS (Minimum Data Set) assessment.
1. Review of the facility's policy, Advanced Directives, effective [DATE], revealed Advance Directives would be respected in accordance with state law and facility policy. The policy revealed the plan of care for each resident would be consistent with his or her documented treatment preferences and/or Advance Directive.
Review of the clinical record revealed the facility admitted Resident #18 on [DATE], with diagnoses to include Diabetes Mellitus Type 2, Abnormalities of Gait and Mobility, Osteoarthritis, and Mild Cognitive Impairment.
Review of the Kentucky Emergency Medical Services (EMS) Do Not Resuscitate (DNR) order revealed the resident signed the consent on [DATE] to implement the Advance Directive/DNR.
However, review of the Physician Order Sheet, dated [DATE], revealed Resident #18 was a Full Code.
Review of the Care Plan, dated [DATE], revealed Resident #18 desired Full Code status. Interventions revealed a physician order indicating code status would be part of the medical record, and cardiopulmonary resuscitation (CPR)/Basic Life Support would be performed as indicated.
Interview with Certified Nursing Assistant (CNA) #3, on [DATE] at 9:28 AM, revealed she referred to the CNA care sheet or the clinical record to determine a resident's code status. She stated it was important to ensure the Advance Directive was correct to honor the resident's wishes.
Review of the CNA care sheet revealed Resident #18 was a DNR.
Interview with Licensed Practical Nurse (LPN) #8, on [DATE] at 9:55 AM, revealed she referred to the nurses report sheet or the clinical record to determine a resident's code status. The LPN stated the Director of Nursing (DON) revised care plans during morning meetings, but was not sure who else could revise the care plan.
Review of the Nurses Report Sheet revealed Resident #18 was a DNR.
Interview with Registered Nurse (RN) #3, on [DATE] at 10:15 AM, revealed the care plan should be revised to reflect any change in code status; however, she was not sure who was responsible for completing the revision.
Interview with Unit Manager (UM) #1, on [DATE] at 11:05 AM, revealed the Social Worker (SW) was responsible for revising the Advance Directive care plan.
Interview with the MDS Nurse, on [DATE] at 2:14 PM, revealed the SW was responsible for revising the Advance Directive care plan. The nurse stated the IDT reviewed new orders during morning meetings and revised the care plans as needed. She stated she reviewed care plans upon admission, and at least quarterly, to verify they were accurate.
Interview with the SW, on [DATE] at 1:45 PM, revealed the nurse and the SW were responsible for revising the Advance Directive care plan. The SW stated she revised the care plan when staff notified her of a new physician order, and when she completed the scheduled MDS assessment. According to the SW, the IDT also reviewed new physician orders in the electronic record during the daily meetings and updated care plans as needed. She revealed the care plan was person centered and identified a resident's wants and needs. She stated Resident #18's Advance Directive care plan did not reflect the resident's choice for a DNR status.
Interview with the DON, on [DATE] at 4:28 PM, revealed the IDT and physician conducted weekly rounds to review orders, therapy progress, code status, and 48-hour baseline care plans. She stated the team should have identified Resident #18's care plan discrepancy during those rounds. The DON stated new orders were also reviewed during the daily clinical meetings and the care plans revised as applicable. The DON revealed the IDT reviewed Advance Directives during quarterly care plan meetings to ensure accuracy; however, there was no process in place to review the Advance Directive during the time between the resident's admission and care plan meeting. The DON stated she had not identified any concerns with revisions of care plans.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, interview, record review, and review of the facility's policy, it is determined the facility failed to provide an effective infection control program for one (1) of six (6) sampl...
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Based on observation, interview, record review, and review of the facility's policy, it is determined the facility failed to provide an effective infection control program for one (1) of six (6) sampled residents, Resident #11, during wound care.
The findings include:
Review of the facility's policy, Handwashing/Hand Hygiene, dated 11/09/17, revealed proper hand hygiene was the most important aspect of infection control. Staff was to wash their hands when visibly soiled or after contact with a resident. Staff was to use alcohol base rubs before handling clean or soiled dressings, after contact with residents' skin, after handling used dressings, after contact with objects, and after removing gloves. Further review revealed staff was to lather soap and create friction to all surfaces of the hands and fingers for twenty (20) seconds.
Review of the facility's policy, Transmission Based Precautions, dated 11/09/17, revealed staff was to change gloves during the care of the resident to prevent cross-contamination and change gloves when moving from a dirty site to a clean site.
Review of the facility's policy, Handling Medical Waste, dated 11/09/17, revealed the facility was to dispose of secretions of a resident in a red plastic bag before removal from the premises of the facility.
Review of the facility's policy, Infection Control Guidelines for All Nursing Procedures, dated 01/25/16, revealed staff was to wash their hands for ten (10) to fifteen (15) seconds using a antimicrobial soap after contact with visible body fluids/blood, after removing gloves, after handling potentially contaminated blood or body fluids, after contact with the skin, and before moving from a contaminated body site to a clean body site.
Record review revealed Resident #11 was at risk for infection related to bilateral leg edema and compromised circulation.
Observation of Resident #11's wound care, on 10/03/18 at 9:12 AM, revealed Licensed Practical Nurse (LPN) #1 placed clean wound supplies on the over the bed table without cleaning the table. LPN #1 removed the resident's soiled dressings from both legs and without changing gloves and performing hand hygiene, assessed the open leg wounds by physically pressing into the wounds with her gloved hands. LPN #1 changed gloves and placed new gloves on her hands without washing hands between the dirty and clean procedures, and proceeded to complete Resident #11's wound care. LPN #1 placed the soiled dressings into a clear bag, took the bag to the utility room, and placed the clear bag inside the trash bin. The LPN placed opened wound supply packages, which laid on an unclean surface, back into the treatment cart for future use. Further, the nurse washed her hands with soap for less than ten (10) seconds and then rinsed her hands.
Interview with LPN #1, on 10/03/18 at 10:09 PM, revealed handwashing included washing before care, after care, and between all stages of wound care, and should be conducted if gloves become contaminated. She stated handwashing was important because the wound could be contaminated by introducing bacteria into the wound. She further stated while evaluating Resident #11's wounds to see if the wounds were weeping, she did not change her gloves or wash her hands. She stated biohazard material included dressings with blood or fluids from the resident and it was okay to put the bag with the soiled dressing into the regular trashcan because it was not saturated with blood. The LPN stated she should have cleaned the over the bed table prior to placing supplies on it to prevent infection. She stated she attended in-services on handwashing, infection control, and wound care with the wound nurse and the infection control nurse.
Interview with Certified Nursing Assistant (CNA) #5, on 10/05/18 at 10:31 AM, revealed handwashing included washing hands vigorously for the length of time it took to say the alphabet. She stated hands should be washed after contact with each resident and in between treatments of one resident. She stated everyone was responsible for good handwashing. She stated the facility was responsible for the prevention of spreading germs and handwashing was the primary way to prevent infections. She stated the facility competed task check offs a couple months ago, which included a handwashing station.
Interview with LPN #7, on 10/05/18 at 10:58 AM, revealed hands were to be washed anytime they were contaminated or visibly soiled and washed for two (2) minutes with a full lather of soap. He stated poor hand washing was the number one way to spread germs to residents in the facility and all staff was responsible to have good handwashing skills to prevent the spread of infection and promote wound healing. He further stated resident wounds should not be touched with contaminated gloves. He stated in order to prevent cross contamination, unused dressings should be left in the residents' room and not returned to the treatment cart. He stated the trash bag with the soiled dressing should be placed in the red biohazard bin in the utility room.
Interview with LPN #6, on 10/0518 at 11:23 AM, revealed handwashing was the most important task in preventing infections and hands should be washed at every opportunity and in between tasks. She stated nurses were responsible to ensure cross contamination did not occur with wound care. She stated soiled dressing were to be placed in a bag and then removed and placed in the red biohazard bag at the end of the session. She stated contaminated gloved hands should not be used to assess wounds. She further stated all surface areas should to be cleaned with disinfectant prior to placing wound supplies on the surface.
Interview with LPN #9, on 10/05/18 at 2:10 PM, revealed correct handwashing was important or it could be a source of infection. She stated wound dressings were to be placed in the red biohazard bin and all surfaces were to be cleaned prior to wound care. She stated all staff was required to complete skill check offs, which included handwashing and wound care. She stated the facility completed an annual skill lab in May 2018.
Interview with the Wound Nurse, on 10/05/18 at 2:54 PM, revealed the facility completed annual skill check offs in May 2018, which included handwashing and wound care. He stated he taught the nurses to complete handwashing during wound care and staff could never wash their hands too many times. According to the Wound Nurse, the nurses should clean the surface area and place a barrier to the surface before placing supplies on the surface. He stated soiled dressing, with any amount of drainage, should be placed in the red biohazard bin and unused dressing packages should be left in the residents' room. He stated he attended wound care with the nurses to evaluate their technique, weekly, and had not identified any issues. He stated all nurses attended the in-service in May 2018.
Interview with the Unit Supervisor, on 10/05/18 at 3:22 PM, revealed she participated in the May in-service as an educator. She stated the Wound Nurse followed the nurses during orientation and as need to monitor proper wound care. She stated she had not followed nursing staff in several months to evaluate wound care technique, and the observations of staff were not documented. She stated she had not identified issues with wound care or infections of wounds.
Interview with the Infection Control Nurse, on 10/05/18 at 3:22 PM, revealed singing two (2) courses of the happy birthday song was the length of time taught to the staff for handwashing. She stated handwashing was the single most important task in the prevention of the spread of infection. She stated surfaces were to be cleaned prior to wound care if used for dressings.
Interview with the Director of Nursing (DON), on 10/05/18 at 4:45 PM, revealed the facility conducted random audits of wound care with staff. She stated the supervisors, Wound Care Nurse, or she would randomly pick a nurse to observe wound care and had not identified issues with hand hygiene or technique during wound care observations. She stated the infection control trend was reviewed monthly with Quality Assurance (QA) and no trend has been identified. She stated it was her responsibility to ensure all care and services were provided to ensure the residents achieved and maintained their highest levels.
Interview with Executive Director (ED), on 10/05/18 at 6:00 PM, revealed the facility reviewed and monitored infection control on many aspects. She stated the nursing administration completed observations, record review, and provided training to ensure infection were not transmitted throughout the facility. The ED stated the facility conducted a glow test to evaluate the effectiveness of the environmental cleaning and found areas that needed improvement. She revealed the QA committee met once a month and infection control was discussed at every meeting and the facility had not identified a trend of increased infections with wounds. She stated it was her responsibility to lead the staff to provide quality of care to the residents.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0921)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to provide a s...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to provide a safe environment for residents in one (1) of three (3) dining areas, the [NAME] Unit dining room. Observation revealed during a fire alarm, staff did not move three (3) residents to a safe area or account for the residents.
The findings include:
Review of the facility's policy, Fire Alarm Response Plan, revised October 2010, revealed during a fire alarm, the primary responsibility of all employees was to protect the residents. The Certified Nursing Assistant (CNA) assignment was to remove all residents from neighborhood common areas and place them into resident rooms, and close and latch each door. Residents were not required to be placed in their own room; any room with a latching door would get them out of harm's way. The policy revealed it was the nurse's responsibility in all neighborhoods to complete the Fire Alarm Assessment Log. Fire alarm response drills were conducted unannounced on a quarterly basis on each shift and evaluated for efficiency and effectiveness.
Observation of the [NAME] Unit, on 10/02/18 at 12:12 PM, revealed a fire alarm sounded and staff responded timely to the alarm, relocated residents to rooms, and closed the doors, except for three (3) residents and a family member seated in the restorative dining room. Two residents were from the [NAME] Unit, and one (1) resident was from the [NAME] Unit. Interview with the [NAME] Coordinator during the observation revealed it was okay for residents to remain in the dining room during a fire alarm.
Interview with CNA #1 (Restorative Aide), on 10/02/18 at 12:18 PM, revealed she was responsible for ensuring hallways were clear and residents were behind fire doors during a fire alarm. She further revealed neither residents nor visitors should be in the common areas during the alarm.
Observation, on 10/02/18 at 12:20 PM, revealed fire department personnel arrived to the unit and inspected the steam table area of the dining room.
Further observation, on 10/02/18 at 12:23 PM, revealed CNA #1 relocated the residents in the dining room to Room A13.
An all clear was announced on the unit at 12:26 PM.
Interview with CNA #3, on 10/05/18 at 9:28 AM, revealed all staff was responsible for ensuring residents were moved to their rooms and the door closed during a fire alarm. The CNA stated it was important for residents to be behind fire doors to ensure their safety. She further stated staff was responsible for performing a head count of all residents on their assigned hall and notifying the nurse of the count to ensure all residents were accounted for.
Interview with CNA #4 (Restorative Aide), on 10/05/18 at 2:42 PM, revealed the Restorative Aides were responsible for taking four (4) restorative dining residents to the [NAME] dining room for meals. CNA #4 stated she was responsible for the head count for her assigned residents and stated residents should be visualized during the count. She stated she did not report the count to the nurses during an alarm because she told the nurses when she took the residents off the units to the dining room.
Interview with Registered Nurse (RN) #3, on 10/05/18 at 10:15 AM, revealed all staff was responsible for ensuring residents were in a room and accounted for during a fire alarm. She stated neither residents nor visitors should be in the dining room during an alarm because there was no fire door. The RN revealed she could not remember the process regarding head counts and stated she hoped other units would know if their residents were on the [NAME] Unit. She stated it was important to perform a head count to ensure all residents were safe. According to the RN, nurses were responsible for completing a Fire Alarm form to include the date, time, resident census, and number of visitors on the unit. She stated all staff was required to sign the form following the alarm. She stated the fire alarm procedure failed on 10/02/18 because staff left residents in the dining room and did not ensure they were safe.
Interview with Unit Manager (UM) #1, on 10/05/18 at 11:05 AM, revealed all staff was responsible for ensuring residents were behind fire doors during an alarm. She stated staff used a meal sheet as a checklist to account for each resident and the assigned nurse was responsible for collecting the head counts. According to the UM, residents were not signed out when they left the unit and if a resident from the [NAME] Unit was in Restorative Dining on the [NAME] Unit, he/she would be checked off the list and the nurse would verify to ensure the resident was accounted for. She stated there was a breakdown in the fire alarm procedure on 10/02/18 because staff left residents in the dining room during the alarm.
Interview with the Director of Nursing (DON), on 10/05/18 at 4:28 PM, revealed the nurses on each unit collected and verified head counts to ensure all residents were accounted for during a fire alarm. She further revealed all staff was responsible for communicating with other units, the therapy department, and the dining room, to account for residents. The DON stated Restorative Dining residents should be moved to the nurse manager's office during a fire alarm. The DON stated she monitored staff during fire drills and was not aware of any concerns or issues related to alarms or drills.
Interview with the Director of Residential Services, on 10/05/18 at 5:09 PM, revealed the fire alarm triggered for Room A40 ([NAME] Unit) on 10/02/18. She stated nurses were responsible for ensuring every person was accounted for according to the census on the hall and each unit was responsible for filling out a fire drill/alarm response form. She stated all residents should be counted and should be behind a fire door. She stated it was okay for Restorative Dining residents to stay in the dining room because they were near an exit door. The Director of Residential Services revealed she monitored staff during fire alarms to ensure staff knew what to do, to make sure residents were safe, and ensure the system worked as designed, and she had not identified any concerns with the facility's process for fire alarms/drills.
Review of the Fire Alarm Response Assessment/Log, dated 10/02/18, for the [NAME] Unit revealed all residents were removed from immediate danger and there was no unusual occurrence during the alarm. Further review revealed there was no resident or visitor census documented on the form for three (3) of four (4) units.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0602
(Tag F0602)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, it was determined the facility failed to ensure residents were pr...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, it was determined the facility failed to ensure residents were protected from misappropriation of property for six (6) of six (6) sampled residents, Residents #7, #57, #63, #193, #194, and #195. The facility could not reconcile narcotic medication for these residents.
The findings include:
Review of the facility's policy, Protecting Residents from Abuse, Neglect, and Exploitation, dated 11/28/16, revealed residents had the right to be free from having belongings stolen or misused.
1. Review of a facility Investigation, dated 08/01/18, revealed on 07/13/18, the Director of Nursing (DON) reviewed the perpetual inventory sheet (number of narcotic cards) and the Medication Administration Records (MAR) on the [NAME] Unit. The DON informed the Executive Director (ED) one card (30 tablets) of Hydrocodone/Acetaminophen (APAP) (for pain) 5-325 milligrams (mg), along with the controlled drug record, was missing for Resident #57. Licensed Practical Nurse (LPN) #10 and LPN #11 had signed the medication into the facility on [DATE] at 4:00 PM.
Review of Resident #57's Physician Orders, dated 12/08/18, revealed Hydrocodone/APAP 5-325 mg, one (1) tablet in the morning, the afternoon, and upon hour of sleep, and on 12/14/17, the order was changed to Hydrocodone/APAP 5-325 mg, one (1) tablet as needed for pain.
Interview with the DON, on 10/05/18 at 10:00 AM, revealed review of the Perpetual Inventory Sheet, also referred to as the Control Inventory Sheet, for July 2018 revealed on 07/11/18 at 4:00 PM, the facility received thirty (30) tablets of Hydrocodone/APAP 5-325 mg for Resident #57 from the pharmacy.
Review of the Pharmacy Refill Sheet revealed between November 2017 and July 2018, one hundred and forty-three (143) Hydrocodone/APAP 3-325 mg tablets were not accounted for by the facility for Resident #57.
Interview with the DON, on 10/03/18 at 1:23 PM and 10/05/18 at 10:00 AM, revealed the facility's investigation determined Resident #57 had eighty-two (82) Hydrocodone-APAP 5-325 mg tablets unaccounted for from January 2018 to July 2018. She stated she was unable to locate the completed Controlled Drug Record for Resident #57, which was delivered to the facility on [DATE].
2. Review of Resident #7's Physician Orders, dated 02/27/18, revealed an order for Norco 5-325 mg daily in the mid-afternoon.
Interview with the DON, on 10/05/18 at 10:00 AM, revealed she identified eighty-two (82) Norco 5-325 mg tablets the facility could not reconcile.
3. Review of Resident #195's Physician Orders, dated 06/05/18, revealed an order for Hydrocodone/APAP 5-325 mg, one-half (1/2) tablet every six (6) hours as needed for pain.
Review of the Pharmacy List revealed the resident had two (2) Hydrocodone/APAP tablets unaccounted for from June 2018 to July 2018.
4. Review of Resident #63's Physician Orders, dated 01/24/18, revealed an order for Norco 5-325 mg, one half (1/2) tablet three (3) times a day and every four (4) hours as needed.
Review of the Pharmacy List revealed the resident had twenty-eight (28) Norco tablets unaccounted for by the facility between January 2018 and July 2018.
5. Review of Resident #193's Physician Orders, dated 07/27/17, revealed an order for Hydrocodone/APAP 5-325 mg tablets twice a day.
Review of the Pharmacy List revealed the resident had fourteen (14) Hydrocodone/APAP tablets the facility could not reconcile or account for between 09/17/17 and July 2018.
6. Review of Resident #194's Physician Orders, dated 10/04/18, revealed an order for Dilaudid two (2) mg (for severe pain) as needed every two (2) hours.
Interview with the DON, on 10/05/18 at 10:00 AM, revealed the resident had twenty (20) Dilaudid pills unaccounted for between 03/29/18 and 04/25/18.
Interview with Certified Medication Technician (CMT) #3, on 10/04/18 at 11:15 AM, revealed staff used to remove all the completed sheets from the narcotic book and turned the sheets into Medical Records.
Interview with LPN #6, on 10/05/18 at 3:10 PM, revealed in the past, nurses were expected to turn in all completed Controlled Drug Records into Medical Records. She stated nurses were not monitored or questioned when they reordered narcotics for residents.
Interview with the DON, on 10/03/18 at 1:23 PM, revealed the facility had a triple check process in place to account for narcotics. She stated two (2) nurses ensured all narcotics were signed into the facility with the pharmacy carrier upon delivery. The two (2) nurses signed the pharmacy packing list, and delivered the medications to the proper units where the receiving nurse would sign and witness delivery for them, and place them into a locked narcotic drawer. She stated any wasted narcotics had to be witnessed by two (2) nurses prior to discarding. She revealed the night shift supervisor verified all narcotics and narcotic logs nightly on each unit to ensure staff signed in the medications appropriately and were present in the locked box. She stated, in the past, nurses were trusted to turn in Controlled Drug Record Sheets into Medical Records once the sheet was completed, reorder narcotics as needed, and wasted narcotics per facility policy. The DON was not aware of any monitoring the facility did to ensure the completed Control Drug Records were submitted to Medical Records as needed and in a timely manner. She stated there had been no red flags that needed to be discussed in Quality Assurance Council or monitored more closely by nursing administration.
Interview with the Pharmacist, on 10/05/18 at 1:40 PM, revealed he audited the facility's processes to ensure narcotics were reconciled, received within regulation, and monitored for any discrepancies. He stated he had not tracked exuberant use or reordering of the resident's narcotics.
Interview with the Executive Director, on 10/05/18 at 5:30 PM, revealed the DON had the ultimate responsibility to monitor all the narcotics used in the facility; however, she stated she was ultimately responsible for the entire facility.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Observation of the [NAME] Unit Medication Room, on 10/04/18 at 9:32 AM, revealed LPN #5 removed keys that were attached to a ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Observation of the [NAME] Unit Medication Room, on 10/04/18 at 9:32 AM, revealed LPN #5 removed keys that were attached to a string on a hook in the medication room. LPN #5 used the keys to open the medication refrigerator and the locked narcotic medication box inside the refrigerator. LPN #5 then placed the keys back onto the hook and walked out of the medication room.
Observation, on 10/04/18 at 3:08 PM, revealed Certified Medication Technician (CMT) #1 walked into the [NAME] medication room and took the keys attached to the string and opened the refrigerator and the locked narcotic box during shift count. CMT #1 returned the keys to the hook and left the room.
Observation, on 10/05/18 at 8:30 AM, revealed the keys on the string in the [NAME] medication room were on the hook attached to a string.
Review of the Control Emergency Drug Check list revealed the drug box contained two (2) Lorazepam 2 milligram (mg) vials, two (2) Hydromorphone 2 mg vials, two (2) Oxycodone 5 mg tablets, two (2) Clonazepam 0.25 mg tablets, two (2) Hydrocodone/Acetaminophen (APAP) 5-325 mg tablets, and two (2) Hydrocodone/APAP 10-325 mg tablets.
Interview with CMT #1, on 10/04/18 at 3:38 PM, revealed the [NAME] medication room keys on the string opened the medication refrigerator and the locked box of narcotic medications inside the refrigerator. She stated the keys hung on the hook because there was only one refrigerator key available for each unit. She stated all medication cart key rings had access to all medication rooms in the building. She stated she trusted everyone in the facility because she had worked with the staff for many years. She stated there were no security cameras in the facility. She further stated she was not concerned with the keys being on the hook on the wall.
Interview with LPN #2, on 10/05/18 at 3:10 PM, revealed keys had been hanging on the wall in the medication room for several years now. She stated the keys opened the medication refrigerator and the narcotic box. She stated staff did not have their own individual keys to the medication refrigerator or the narcotic box, but rather all staff would just use the keys on the wall. She stated this could possibly lead to stolen narcotics and did not think it was good practice.
Interview with Registered Nurse (RN) #2, on 10/04/18 at 3:13 PM, revealed the keys hanging in the medication room opened the refrigerator and the narcotic box in the refrigerator. She stated the keys always hung on the wall, as there was only one key to the refrigerated narcotic medications. She further stated the keys had always hung on the wall.
Observation of the [NAME] Unit Medication Room, on 10/04/18 at 3:20 PM, revealed a key attached to a round wooden block in a drawer. A staff's personal backpack was in the room.
Interview with RN #3, on 10/05/18 at 2:50 PM, revealed the key to the narcotic refrigerator was stored in a drawer in the medication room. The nurse stated she was unsure how many keys in the facility allowed other staff to enter the medication room; however, she believed all staff with medication keys could enter all the medication rooms in the facility. She stated she had not thought it was a risk, but stated it could be since all staff with keys could freely enter and exit the medication room. She stated she did not notice the backpack in the medication room; however, stated personal items should not be kept in the room.
Review of the Control Emergency Drug Check list revealed the drug box contained one (1) Lorazepam 2 mg vial, one (1) Hydromorphone 2 mg vial, one (1) Oxycodone 5 mg-325 tablet, two (2) Clonazepam 0.25 mg tablets, two (2) Hydrocodone/APAP 5-325 mg tablets, and two (2) Hydrocodone/APAP 10-325 mg tablets.
Observation of the [NAME] Unit, on 10/05/18 at 10:00 AM, revealed two (2) keys in an unlocked drawer in the nurses' station.
Review of the Control Emergency Drug Check list revealed the drug box contained three (3) Hydrocodone/APAP 5-325 mg tablets, and two (2) Hydrocodone/APAP 10-325 mg.
Interview with the Pharmacy Consultant, on 10/05/18 at 1:40 PM, revealed he was not aware staff stored keys to the medication refrigerator in drawers or hung them on the wall. He stated that practice would not be recommended because it could lead to a drug diversion related to the immediate access to narcotics.
Interview with the DON, on 10/05/18 at 10:00 AM, revealed she was not aware of how many keys were in the facility that opened the medication rooms and the medication refrigerators, which contained the narcotics. She stated she was unaware of any keys in the facility the nurses or CMTs did not keep on their person. She stated it was not appropriate for staff to store medication keys in a drawer in the nurses' station, and stated other people beside staff were frequently in the nurses' station. She stated it was a safety issue and could lead to the inappropriate use of narcotics. She revealed personal items, such as backpacks, were not to be stored in the medication rooms, and could also lead to narcotic diversion.
Interview with the Executive Director, on 10/05/18 at 5:30 PM. revealed the facility should be aware of how many keys to the medication rooms and narcotics boxes were available for use, and who used them. She stated all keys should be accounted for and be with the assigned nurse at all times. She stated she was ultimately responsible for the practice of the facility.
3. Observation of the [NAME] Medication Room, on 10/04/18 at 9:32 AM, with LPN #1, revealed one (1) opened bottle of Iodine 10%, unlabeled, and no opened date on the bottle. There was a bottle of multivitamins with an expiration date of February 2018, unlabeled and undated. The treatment cart contained one (1) tube of Clotrimazole anti-itch cream opened, undated, and not identified to a resident. A can of Bio-Freeze seventy-four (74) milliliters (ml) was opened, undated, and unlabeled. Further review revealed a tube of antibiotic cream, one (1) ounce, opened, unlabeled and undated.
Interview with LPN #1, on 10/04/18 at 10:32 AM, revealed the pharmacy and the CMTs checked the treatment cart once a month for expired and unlabeled medications. She stated the medications were ineffective for the prescribed treatments if they were expired. She stated nursing staff was to put the date on the bottle or tube when it was opened and all mediations were to have the resident's name on the prescribed product.
Interview with LPN #2, on 10/04/18 at 9:32 AM, revealed medications were to be discarded in the medication room when unlabeled with a resident name, and not dated with an opened date. She stated medication lost its effectiveness when opened for long periods of time and residents could be affected by medications not being effective for the prescribed treatment. She stated the pharmacy checked the medication rooms once a month; however, staff was not assigned to check for expired medications.
Interview with the DON, on 10/05/18 at 4:36 PM, revealed medications were to be labeled and marked with the date opened when staff opened the product. She stated the CMTs checked the carts, as well as the pharmacy technician, once a month and she audited carts randomly. The DON stated she was not aware of issues with expired or unlabeled medications.
Interview with the Executive Director, on 10/05/18 at 6:00 PM, revealed she entrusted the pharmacy to ensure the medications in the medication rooms and carts were labeled and dated. She stated there were no reported issues from the CMTs who monitored that for the facility. She stated staff was to ensure all medications and treatments were labeled with the resident name, date opened, and monitor for expired medications.
Based on observation, interview, and facility policy review, it was determined the facility failed to ensure medications were securely stored for one (1) of three (3) medication carts on the [NAME] Wing. In addition, the facility failed to ensure medications were labeled with the resident name and date opened, and were not expired on one (1) of three (3) units, the [NAME] Unit. The facility also failed to limit access to narcotic keys.
The findings include:
Review of the facility's policy, Medication Storage and Labeling, effective 01/01/18, revealed nursing staff would be responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes) containing drugs and biologicals would be locked when not in use, and trays or carts used to transport such items would not be left unattended if open or otherwise potentially available to others.
1. Observation on the [NAME] Unit, on 10/05/18 at 9:50 AM, revealed an unlocked, unattended medication cart located next to Resident Room A12.
Interview with Licensed Practical Nurse (LPN) #7, on 10/05/18 at 9:51 AM, revealed he forgot to lock the cart when he left to answer a call light. The LPN stated the cart should be secure at all times to prevent resident access because a resident could potentially ingest a medication and get sick.
Interview with Unit Manager (UM) #1, on 10/05/18 at 11:05 AM, revealed medication carts should be locked and secure when unattended. She stated there was a risk a resident could access the medication on the cart.
Interview with the Director of Nursing (DON), on 10/05/18 at 4:28 PM, revealed medication carts should be locked at all times. The DON stated she occasionally observed an unlocked cart during her daily walk-through audits, but had not identified any trends.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
2. Review of the facility's policy, Dish Machine Temperatures, dated January 2018, revealed temperatures should be maintained to meet the guidelines established by the Food and Drug Administration.
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2. Review of the facility's policy, Dish Machine Temperatures, dated January 2018, revealed temperatures should be maintained to meet the guidelines established by the Food and Drug Administration.
Review of the facility's Dish machine Temperature Log revealed the manager should be notified whenever the final rinse does not reach one hundred and eighty (180) degrees Fahrenheit (F) or greater.
Observation of the dishwasher's rinse cycle gauge, on 10/02/18 at 9:00 AM, revealed the gauge did not register the temperature of the water.
Interview with the Dishwasher Staff, on 10/02/18 at 9:05 AM, revealed the worker did not understand the surveyor's inquiry. The worker replied by touching the wash and final rinse displays on the dishwasher.
Interview with the Dietary Director, on 10/02/18 at 9:07 AM, revealed the final rinse temperature should be no less than 180 degrees F.
Observation of the Dishwasher Staff, on 10/02/18 at 9:20 AM, revealed he continued to run dishes through the dishwasher machine. The dishwasher rinse cycle continued not to monitor and display the final rinse temperature.
Continued interview with the Dietary Director, on 10/02/18 at 9:21 AM, revealed he instructed the Dishwasher Staff to stop using the dishwasher on 10/02/18 at 9:07 AM, and was unsure why he continued to run the dishwasher.
Interview with Dietary Worker #1, on 10/04/18 at 3:15 PM, revealed the dishwasher's rinse cycle had to maintain a temperature of 180 degrees F. He revealed incorrect water temperatures could spread germs and make residents sick.
Interview with Dietary Worker #3, on 10/05/18 at 10:20 AM, revealed staff received education to monitor safe dishwasher temperatures and to report issues to the supervisor immediately. He stated staff was expected to know that anytime the temperature gauges were incorrect they should stop the dishwasher and report their findings immediately to a supervisor. He continued to state water temperatures were important to monitor in order to protect residents from illness.
Interview with the Dietary Director, on 10/05/18 at 10:35 AM, revealed dietary staff was to monitor the dishwasher for safe temperatures and when issues were identified, staff should stop production and notify a supervisor or the Director. He stated the final rinse cycle gauge should work at all times and the final rinse should be 180 degrees F in order to effectively sanitize the dishes and prevent residents from becoming ill.
Based on observation, interview, and facility policy review, it is determined the facility failed to serve food in a sanitary manner. Observation revealed staff failed to wear beard guards and failed to ensure eating utensils were sanitized properly to prevent illness.
The findings include:
1. Review of the facility's policy, Uniform Dress Code, dated January 2017, revealed facial hair must be effectively restrained as per local and state regulations.
Review of the facility's Staff Standard, Hair Restraints, not dated, revealed hair must be controlled to prevent it from being both a direct and an indirect vehicle of food contamination. Dislodged hair must be kept from falling into food or onto food contact surfaces. Staff must wear hair restraints, which included beard restraints, effectively to keep hair from contacting exposed food, clean equipment, utensils, linens, and single-service and single-use articles.
Observation of the main dining room, on 10/02/18 at 12:05 PM, during lunch, revealed the Dietary Director had facial hair and entered the kitchen through the side door and did not don a beard guard. At 12:20 PM, the Dietary Director reentered kitchen area without donning a beard guard.
Observation, on 10/03/18 at 12:25 PM, revealed the Dietary Manager had facial hair and walked around in the kitchen area where food was being prepared without a beard guard.
Interview with the Dietary Manager, on 10/03/18 at 12:30 PM, revealed it was his understanding that if staff was preparing food, then staff had to wear a beard guard in the food prep area.
Observation, on 10/05/18 at 10:45 AM, revealed the Dietary Manager in the kitchen area without a beard guard in place.
Interview with Dietary Worker #8, on 10/04/18 at 10:45 AM, revealed beard guards were to be in place when in the kitchen area to prevent hair from getting into food. The Worker stated if a resident found hair in their food, the resident would feel upset and not want to eat, in addition, hair in food could cause bacteria in the food, causing a resident to become sick with diarrhea or vomiting.
Interview with Dietary Worker #1, on 10/05/18 at 10:35 AM, revealed beard guards ensured food safety and prevented food borne illnesses. The Worker also stated a beard guard would prevent hair from getting in food and she would not want hair in her food and neither did the residents. She stated it could cause the residents to lose their appetite and probably not want to eat the food.
Observation, on 10/05/18 at 10:45 AM, revealed the Dietary Manager in the kitchen without a beard guard in place.
Interview with Dietary Worker #2, on 10/05/18 at 11:15 AM, revealed dietary staff should wear beard guards to prevent hair from falling into food and drinks prepared for the residents. The Worker also stated hair in food was unsanitary and the facility wanted the residents to enjoy their meals. She stated if a resident found hair in their food they would become upset and might refuse to eat and start to lose weight. She stated beard guards needed to be in place whenever staff entered the kitchen and when touching utensils.
Interview with the Dietary Director, on 10/03/18 at 1:00 PM, revealed beard guards were used to keep hair from dislodging and getting into residents' food. The Director stated hair in food would be unsightly to a resident and had the potential to cause cross contamination and biologicals contaminating food and drink, which could cause a resident to become ill.
Interview with the Executive Director (ED), on 10/05/15 at 6:15 PM, revealed she was aware of some concerns regarding the kitchen and hair in food would be upsetting to residents. The ED stated the facility's number one goal was to ensure residents' health and safety. She stated she understood hair in food could possibly contribute to illnesses for residents.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Room Equipment
(Tag F0908)
Could have caused harm · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined the facility failed to ensure resident care equipment was maintained in sa...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined the facility failed to ensure resident care equipment was maintained in safe operating condition on three (3) of three (3) units, [NAME], [NAME], and [NAME]. Observation of emergency carts revealed expired and unusable supplies.
The findings include:
The facility did not provide a policy for the Emergency Carts.
Observation of the [NAME] Unit, on [DATE] at 9:32 AM, revealed Licensed Practical Nurse (LPN) #6 reviewed the supplies in the red emergency cart in the medication room. The blood pressure cuff tubing and bulb were dry rotted and broke apart in the nurse's hand when it was moved out of the storage bag. In addition, the nasal cannula expired 5/2018, the disinfection wipes expired [DATE], and five (5) 10 cubic centimeters (cc) syringes of normal saline expired 10/2004.
Interview with LPN #6, on [DATE] at 9:32 AM, revealed the blood pressure cuff was rotten and unusable. She stated the oxygen cannula, disinfection wipes, and saline syringes were expired and should not be on the emergency cart. She stated the wipes were ineffective and the expired saline could cause a resident to get ill because of potential bacteria growth in the solution. She stated the central supply person stocked the cart and staff did not check the cart on a routine basis. She further stated equipment should to be intact for emergency use.
Observation of the [NAME] Unit, on [DATE] at 2:10 PM, revealed LPN #9 opened the red emergency cart in the medication room and identified the self-inflating air resuscitation bag with a manufactured date of 12/2001. The mask was milky and the diaphragm was hard to compress.
Interview with LPN #9, on [DATE] at 2:10 PM, revealed central supply filled the emergency cart and the cart was to be monitored weekly for expired supplies. She stated the cart was used for an emergency for residents, staff, and visitors. She stated the resuscitation bag was stiff with compression and the expired supplies could break while attempting to use on a person and could cause physical harm. She stated it was the facility's responsibility to ensure the equipment was in working order and the Unit Manager (UM) checked the cart.
Observation of the [NAME] Unit, on [DATE] at 2:26 PM, revealed Registered Nurse (RN) #3 opened the red emergency cart in the medication room, which contained two (2) 22 gauge intravenous catheters, one expired 06/2016 and one expired 9/2017; two (2) 24 gauge intravenous catheters with expiration dates of 05/2017; one (1) 23 gauge butterfly catheter with an expiration date of 06/2016; and one (1) 24 gauge butterfly catheter with an expiration date of 06/2016. The cart also contained a self-inflating air resuscitation bag with a manufactured date of 07/2008. The mask was milky and the diaphragm hard to compress.
Interview with RN #3, on [DATE] at 2:26 PM, revealed the emergency cart would be utilized for family, staff, and visitors as well as all residents on the floor. She stated the resuscitation mask was made in 2001 per manufacture date, and should not be used because it was seventeen (17) years old and hard to compress and the mask looked milky. She stated staff was not checking the cart and she was not sure if the cart was to be used; however, she stated if it was on the unit it should be ready for use.
Interview with the [NAME] Unit Manager, on [DATE] at 3:22 PM, revealed the emergency cart was a work in progress. She stated the facility did not have an emergency cart policy but all units had an emergency cart. She stated expired supplies should not be on the carts and the carts were not checked after the central supply person stocked the carts.
Interview with the Staffing Coordinator, on [DATE] at 2:23 PM, revealed the central supply person was not in the facility and was not available for interview.
Interview with the [NAME] Unit Manager, on [DATE] at 3:22 PM, revealed the emergency carts had been on the unit for about a year and she had not assigned staff to check the cart and she had not checked the cart for expired supplies. She stated the central supply person stocked the cart and she was responsible to ensure all equipment was in working order, which included supplies not being expired. She stated she was aware the blood pressure cuff was unusable.
Interview with the Director of Nursing (DON), on [DATE] at 4:15 PM, revealed she instituted the availability of the emergency cart on each unit six (6) months ago for use during an emergency. She stated she expected the Unit Managers to ensure the cart was stocked and the supplies not expired. She stated she had not audited the carts' supplies or ensured the supervisors were monitoring the carts for expired supplies. She stated it was her responsibility to ensure the residents were safe at all times and expired supplies and poor equipment were not safe for the residents.
Interview with the Executive Director, on [DATE] at 6:00 PM, revealed the emergency carts were put out for use about six (6) months ago. She stated the nurses were responsible to ensure all equipment available was in working order. She stated she was not aware of issues with expired supplies or poor equipment.