CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Comprehensive Care Plan
(Tag F0656)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, review of the facility's camera footage, and review of the facility's policy, it was determin...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, review of the facility's camera footage, and review of the facility's policy, it was determined the facility failed to develop a Comprehensive Care Plan (CCP) to ensure one (1) of seventy-six (76) sampled residents (Resident #1) was provided adequate supervision to prevent elopement from the facility on [DATE].
Staff found Resident #1, outside, at the back of the facility on [DATE] at 10:26 PM, approximately five-hundred fifty-eight (558) feet from his/her room. The resident was found on the sidewalk face down and unresponsive behind the facility. Resident #1 was taken to a local Emergency Department (ED) by Emergency Medical Services (EMS). Resident #1 expired, on [DATE] at 11:23 PM.
Resident #1's Elopement Risk Assessment, completed on admission, revealed the resident was too weak to have the ability to exit the facility and was not identified as an elopement risk. Resident #1's care plan did not identify any interventions needed to prevent elopement, such as increased supervision because he/she was not identified as an elopement risk.
However, per the Director of Nursing's (DON) interview on [DATE] at 12:54 PM, the resident's status changed, and he/she became more mobile and should have been reassessed, and the resident's care plan should have been developed with new interventions added.
The facility's failure to ensure each resident had a comprehensive care plan developed to direct staff to provide adequate supervision to prevent accidents and hazards through elopement has caused or is likely to cause serious injury, harm, impairment, or death to a resident. Immediate Jeopardy (IJ) was identified on [DATE] and was determined to exist on [DATE], in the area of 42 CFR 483.21 Comprehensive Care Plans (F-656) Develop and Implement Comprehensive Care Plan at a Scope and Severity (S/S) of a J.
The facility submitted an acceptable Immediate Jeopardy (IJ) Removal Plan on [DATE], alleging the Immediate Jeopardy's removal and substantial compliance, on [DATE]. The State Survey Agency validated the IJ Removal Plan, prior to exit on [DATE], and determined the facility had implemented corrective actions and was in substantial compliance on [DATE], as alleged, before the State Survey Agency's investigation. Therefore, it was determined to be Past Immediate Jeopardy.
The findings include:
Review of the facility's policy titled, Care Plans-Comprehensive, last reviewed 08/2018, revealed the facility must develop and implement a comprehensive person-centered care plan for each resident, to meet the resident's medical, nursing, mental, and psychosocial needs that were identified in the comprehensive assessment. Per the policy, assessments were ongoing and care plans were to be revised as changes and conditions of the resident changed.
Review of Resident #1's medical record revealed the facility admitted the resident, on [DATE], for Rehabilitation Services related to increased weakness, increased confusion, and a high number of falls. The resident's diagnoses included Wernicke Encephalopathy, Vascular Dementia without Behaviors, Unspecified Convulsions, Insomnia, and Alcohol Dependence with Withdrawal.
Review of the Brief Interview for Mental Status (BIMS) assessment, completed on [DATE], revealed the resident scored nine (9) of fifteen (15), which indicated moderate cognitive impairment.
Review of Resident #1's CCP, dated [DATE], revealed the resident had an altered mental thought process, was at risk for self-care deficits, and at risk for injury related to his/her Dementia diagnosis. The goal set for the resident revealed he/she would be monitored for safety. Interventions, for this problem, included to facilitate the use of assistive devices for ambulation as appropriate, assess risk of elopement and initiate appropriate interventions, provide assistive devices per therapy evaluation to steady gait for ambulation. The interventions listed were to provide only the amount of assistance/supervision that was needed and to report any changes in Activities of Daily Living (ADL) self performance to the nurse. The facility was to provide the adaptive/safety equipment: walker and/or wheelchair.
Record review revealed the facility care planned Resident #1 for psychotropic drug use. Staff was to observe the resident for signs and symptoms related to hypotension, gait disturbance, cognitive impairment, behavioral impairment, ADL decline, and decline in appetite.
Review of the Elopement Risk Assessment, completed for Resident #1, on [DATE] by Registered Nurse (RN) #13, revealed upon admission the resident was weak and unable to get out of bed. She documented the resident as not having the ability to leave the facility with or without assistance devices. Therefore, Resident #1 was not assessed to be an elopement risk. Since the resident was not determined to be an elopement risk, there was no care plan developed for additional supervision for the resident.
Review of camera footage, with the Administrator, on [DATE] at 2:15 PM, revealed on [DATE] at 8:31 PM, the resident was seen walking in the hallway by his/her room, room [ROOM NUMBER]. The resident walked from the far end of the hallway toward the common area. The resident disappeared from the camera at 8:34 PM toward the common area. At 8:40 PM, the resident reappeared on camera back in the hallway, again, the resident could be seen with his/her walker. Resident #1 would move his/her walker up one (1) step, would look down and would move his/her left foot up and slightly around the walker before he/she moved the other foot up. The resident had a very slow gait. Continued observation of the camera footage revealed from 9:00 PM to 9:55 PM, no staff was present in the hallway.
Additional review of the camera footage, with the Administrator on [DATE] at 12:30 PM, revealed on [DATE] at 9:47 PM, Resident #1 pushed through the fire doors setting off an alarm and walked through the Dialysis Unit lobby; at 9:48 PM, entered the elevator on the second floor; at 9:49 PM, exited the elevator into the first floor lobby; and at 9:51 PM, was outside of the facility. After exiting to the outside, the resident disappeared from the camera.
Interview, with Resident #1's Son, on [DATE] at 2:40 PM, revealed the resident was sent back to the facility, on [DATE], because he/she had many falls at home and increased confusion. He stated his parent required assistance to get safely to the restroom. Further interview revealed the resident got around pretty well with his/her walker, but he/she had to be very deliberate about his/her walking. He stated the resident was weak and needed supervision. Continued interview revealed the Resident's Son stated the resident's memory was really bad. He also stated he would not expect his parent to be walking around outside of the facility.
Interview, with Certified Nursing Assistant (CNA) #16, on [DATE] at 6:54 PM and CNA #17 on [DATE] at 9:00 PM, revealed it was very important to follow the care plan to know how to properly care for the resident. They stated if the care plan was not followed, the resident and/or staff could be hurt in the process. They stated the care plan was created to ensure residents got the best care possible.
Interview, with Registered Nurse (RN) #9, on [DATE] at 5:19 PM; RN #10 on [DATE] at 5:56 PM; and RN #13 on [DATE] at 8:51 PM, revealed the CCP was to be followed to ensure the resident received the best possible care. They stated any changes to the resident's condition would require the CCP to be reviewed and revised if the interventions in place were not working. They stated, if staff did not follow the CCP when caring for the resident, the resident could be hurt.
Interview with the Director of Nursing (DON) on [DATE] at 12:54 PM, revealed the resident was not care planned for elopement risk because he/she was assessed as not being able to leave the facility on his/her own with or without an assistance device. She stated the only part of the care plan which addressed monitoring for safety was because of the resident's Dementia. She stated Elopement interventions would only have been placed on the care plan if Resident #1 had been identified as a risk. She stated once the resident's status changed where he/she became more mobile, he should have been reassessed and the care plan should have been developed more with new interventions.
Additional interview with the DON, on [DATE] at 3:14 PM, revealed if a resident was able to ambulate with a walker, wheelchair, or a cane, the resident would be ambulatory. Therefore, she stated, that resident would have the ability to physically leave the facility on his/her own with or without assistive devices. She also stated if staff noticed a change in Resident #1, so he/she could ambulate, the Elopement Risk Assessment should have been redone. However, she stated she would not have made Resident #1 an elopement risk because he/she never exhibited any exit seeking behaviors.
Interview with the Administrator on [DATE] at 2:00 PM, revealed the Comprehensive Care Plans (CCP) were initially created by the Minimum Data Set (MDS) Coordinator, but they were reviewed by the entire team which included leadership from each department. He said it was each department's responsibility to ensure their section was developed completely. He stated, when the care plan was being developed, input from the resident and his/her family should be involved. Continued interview revealed it was important for staff to follow the resident's care plan because when they were developed well, they were a road map to the resident's care. Also, he stated, by following the care plan, the facility would ensure each resident had the ability to maintain his/her highest practicable physical, mental and psychosocial well-being. The Administrator stated the care plan needed to be reviewed frequently to ensure the interventions still worked for the resident. However, he stated the staff did everything they should have done for this case.
The facility provided an acceptable Immediate Jeopardy (IJ) Removal Plan, on [DATE], that alleged removal of the IJ, on [DATE]. Review of the IJ Removal Plan revealed the facility implemented the following:
1. On [DATE], the Director of Nursing (DON) educated the Unit Managers, Staff Development Coordinator, and the Night Shift Supervisor on updating and developing the resident's care plan to be reflective of the resident's care needs; to update the resident's care plans based on the resident's change of condition; and, the Elopement Precautions Policy which included a revised Elopement Assessment. The Elopement Precautions Policy included how often to assess residents, to ensure the care plan was reflective of individualized interventions to minimize risk for elopement, where to place a wandering device (a bracelet or anklet placed on the resident and a door device that would alarm if the resident crossed the threshold used to prevent elopement) placed on their person, maintaining a list of residents at risk, and when to check the wandering devices. The deficient practice that was cited with Resident #1 was the facility's failure to complete an updated Elopement Risk Assessment when his/her functional ability improved to allow him/her to physically use a device to independently leave the facility.
2. On [DATE], all residents were reassessed by the Unit Managers and the DON to ensure that any resident identified as an elopement risk was on a secured unit and a wandering device had been placed on the resident and was intact.
3. On [DATE], the DON reviewed the elopement binders to ensure anyone who identified as an elopement risk, had a picture, a face sheet, and a listing of residents included in the binders.
4. On [DATE], the DON created a Functional/Needs Change assessment tool to be completed when a change in a resident's condition was identified. If the tool identified a change that affected the resident's elopement risk, a newly created Elopement Risk Assessment would be completed by the licensed nurse, and these were reviewed in the Clinical Meeting by the Nurse Managers.
5. On [DATE], the Unit Managers and Minimum Data Set (MDS) Nurse reviewed and updated all residents' care plans ensuring interventions were reflective of the residents' care needs, and provided adequate supervision and monitoring to prevent elopement.
6. By [DATE], all licensed nurses were educated by the Staff Development Coordinator and the Night Shift Supervisor. The staff verbalized understanding on: updating/developing the resident's care plan to be reflective of the resident's care needs; to update/develop the resident's care plan based on his/her change in condition; and, the Elopement Precautions Policy, which included a revised Elopement Assessment.
7. By [DATE], the Staff Development Coordinator and the Night Shift Supervisor completed all education for all clinical staff including licensed nurses, Social Services, Activities, and the Registered Dietician. These staff members verbalized understanding of the education provided. This education included the implementation of a new Functional/Needs Change tool to identify residents with changed needs or a functional change.
8. The Quality Assurance Performance Improvement (QAPI) Committee, which included: Medical Directors, Administrator, DON, Staff Development Coordinator, Human Resource Director, Business Office Manager, Dietary, Activities, Housekeeping, Minimum Data Set Nurse, Director of Community Relations, Maintenance Director, Senior Vice-President (SR VP) of Risk Management/Corporate Representative, and Infection Preventionist. The QAPI Committee met on [DATE], and discussed the Comprehensive Care Plan implementation, updating and assessment processes, and the performance improvement plan. The current audit tools were agreed upon by QAPI members to be used to capture data needed to determine compliance.
The State Survey Agency validated the implementation of the facility's IJ Removal Plan as follows:
1. Record review revealed the Current List of Residents at risk for elopement, the revised Elopement Assessment, and the revised Elopement Policy.
Interview, with the DON, on [DATE] at 11:23 AM, revealed she educated the Unit Managers, the Staff Development Coordinator (SDC) and the Night Shift Supervisor on updating the residents' care plans. She stated she stressed that the care plans needed to be specific to the resident, especially his/her function. She stated she educated them on the Elopement Precautions Policy and the revised Elopement Assessment. The education was provided in the Nursing Conference room before [DATE].
Interview, with Licensed Practical Nurses (LPN) #9 and #10, and the Unit Managers, on [DATE] at 6:44 PM, revealed they were taught to update the care plan for anyone they identified as an elopement risk. Further, they stated they were educated on the Elopement Precautions Policy and the revised Elopement Assessment. The education, they said, included assessment of the resident, specifically for elopement prevention and placement of the wander guard (wandering device).
Interview, with the Night Shift Supervisor, on [DATE] at 7:35 AM, revealed she was educated by the DON on updating the resident's care plan. Further, the updates needed to be specific to the resident's needs. She stated she was also educated that any changes needed to be put in the care plan. Further interview revealed the education included the Elopement Precautions Policy and the revised Elopement Assessment. She stated the policy included assessing and documenting any changes in the resident. Further, she said she was to keep a list of residents who were at risk of elopement.
Interview with the SDC, on [DATE] at 11:27 AM, revealed she was educated on updating the resident's care plan, the Elopement Precautions Policy which included the revised Elopement Assessment, assessing residents for risk of elopement and wandering devices. She stated the education was provided in the Nursing Conference room prior to [DATE].
2. Interview with the Unit Managers, LPN #9 and LPN #10, on [DATE] at 6:49 PM, revealed all residents were re-assessed using the new tools created and care plans were updated as needed. LPN #10 stated updates discovered some residents who were identified as elopement risks. They stated their care plans were revised, and they were moved to a locked unit as needed. Continued interview revealed they assisted with the assessment of all the residents for risk of elopement. LPN #9 assessed the residents in the [NAME] and [NAME] house. LPN #10 assessed the residents in the [NAME] and [NAME] Houses. They stated staff checked wander guards for each resident, per shift, and as needed and assured the device was in place.
Interview, with the DON, on [DATE] at 11:34 AM, revealed all the residents had been reassessed and their care plans were updated, as needed. Interview and review of two (2) care plans with the DON revealed care plans had been updated as needed following the current process in place.
Observations on [DATE] at 1:30 PM of residents that resided on the [NAME] House and [NAME] House Units, with Unit Manager #9, verified wander guards were in place for eight (8) residents, with one (1) resident asleep so verification could not be done. However, Unit Manager #9 stated this resident's wander guard was in place. The list for elopement risk residents was located in the Elopement Risk binder.
3. Review of the Elopement Binder on [DATE] revealed a total of fourteen (14) residents were identified as elopement risks. Further review revealed the binder had face sheets, pictures, and listing of the elopement risk residents.
Interview, with Unit Manager/LPN #9 and Unit Manager/LPN #10, on [DATE] at 6:49 PM, revealed an elopement binder was in place on each unit, and each staff member knew the location of the binder.
Interview, with the DON, on [DATE] at 11:37 AM, revealed she put most of the elopement binders together. She stated the elopement binder included a face sheet and picture of each resident at risk for elopement. Further, she stated she reviewed the binder often.
4. Review of the new Functional/Needs Change tool revealed it had a section under Alarms for Elopement Risk/Wanderguard.
Interview, with LPN #7, #8, #11, #18, RN #1, and RN #8 on [DATE] at 6:15 PM, revealed they were taught to use the Functional/Needs Change tool. They stated the teaching included how to assess the resident and use the tool to identify if the resident was at risk for elopement. Further, they stated, any resident who was found to be at risk for elopement was identified in the morning clinical meetings.
Interview, with LPN #12 on [DATE] at 6:38 PM, revealed he was taught by the SDC on the unit on how to use the Functional/Needs Change tool. He stated he was taught how to assess and document any changes in the resident's condition.
Interview, with LPNs #26, #27, #55, and RN #18 on [DATE] at 7:37 PM, revealed they received education about the Functional/Needs Change tool which included identifying changes in a resident that could increase the risk of elopement. They stated the education was provided on the unit by the Night Shift Supervisor last month. They stated the education included assessment of the resident and how to use the tool. Continued interview revealed the Night Shift Supervisor asked questions after the training to assess the staff's understanding of the tool.
Interview, with LPN #2, RN #2, and RN #4, on [DATE] at 10:02 AM, revealed they received education about the Functional/Needs Change tool. They stated the education was about noticing changes in a resident. They stated the SDC educated them on the unit and showed the tool when she talked about it. Further, they reported they answered questions after the education.
Interview, with LPNs #9 and #10 and the Unit Managers on [DATE] at 6:50 PM, revealed they were taught by the DON in the Nurse's Conference room to use the Functional/Needs Change tool. They stated they were taught how to assess the residents and if they saw a change what to do, using different examples. They stated the examples were changes in activities of daily living, cognitive changes, and other changes. They stated, if a resident had a change in function, this would be discussed in the morning clinical meetings.
Interview, with the DON on [DATE] at 11:34 AM, revealed the new Functional/ Needs Change tool to identify changes in residents' condition was now being used for identification of possible behaviors that might trigger residents as elopement risks. She stated she obtained the Functional/Needs Change tool from the Vision software. The DON stated she reviewed different tools, and this was the most appropriate for the facility. She stated any change in a resident's condition would be discussed in the morning clinical meetings.
5. Review of the identified Elopement Risk Residents' Care Plans were reviewed and had the interventions put in to address elopement risk.
Interview with LPN #9 and LPN #10, Unit Managers on [DATE] at 6:52 PM, revealed they were part of the process of reviewing and updating the care plans. They stated they specifically looked for elopement risks.
Interview with the Minimum Data Set (MDS) Coordinator, on [DATE] at 11:44 AM, revealed she reviewed the residents' care plans. Further, she stated the care plans were updated as needed. She stated she especially focused on making sure the care plans were specific to each resident's functional ability and risk for elopement. Continued interview revealed she attended the morning clinical meetings, and the reviewed care plans were discussed in the morning clinical meetings.
6. Review of the sign-in sheets for training on updating/developing the resident's care plan to be reflective of the resident's care needs; to update/develop the resident's care plan based on his/her change in condition; and the Elopement Precautions Policy, which included a revised Elopement Assessment revealed training begun on [DATE] and was completed on [DATE].
Interview, with LPNs #7, #8, #11, and #18, on [DATE] at 6:16 PM, revealed they were taught to update the resident's care plan if there were any changes in the resident. Further, they stated they were taught on the Elopement Precautions Policy and the revised Elopement Assessment. They stated the training specifically talked about changes in a resident that might result in elopement. They stated the training was provided by the Night Shift Supervisor on the unit, sometime in [DATE].
Interview, with LPN #12 on [DATE] at 6:40 PM, revealed he was taught by the SDC to update the care plan if a resident had a change in condition. He stated he was also taught about the Elopement Precautions Policy. He stated the training was provided on the unit. He stated the training was provided last month, and the SDC asked questions after the training to assure they understood the training.
Interview, with LPNs #26, #27, #55 and RN #18, on [DATE] at 7:45 PM, revealed they were taught to update the care plan for any change in a resident. Further, they stated the education included the Elopement Policy and the elopement assessment tool. They stated the training also included assessing and documenting changes in a resident on the elopement assessment tool. They stated the training was provided by the Night Shift Supervisor on the unit last month. They stated she asked them questions after the training.
Interview, with LPN #2, RN #2, and, RN #4 on [DATE] at 10:05 AM, revealed they were educated by the SDC on updating the resident's care plan if there was a change in the function of a resident. They stated they were taught to revise the care plan if the resident's function worsened or improved. Continued interview revealed the care plan was to be specific to any elopement risk. Further, they stated the SDC provided education on the Elopement Precautions Policy which included a revised Elopement Assessment. They stated the SDC came to the unit and provided them with a handout. Further interview revealed she answered questions after the training to validate they understood what was taught. They stated the training occurred last month.
Interview, with the Night Shift Supervisor on [DATE] at 7:43 AM, revealed she educated the night staff on the importance of updating the resident's care plan if there were any changes in a resident. She stated she also educated the staff on the Elopement Policy and the revised Elopement Assessment. Further, she stated she stressed the importance of identifying any resident at risk for elopement. She stated she verified that the staff understood the education by having them verbally repeat the education. Also, she stated she went to the units to provide the education last month.
Interview, with the SDC on [DATE] at 11:27 AM, revealed she educated all staff. She stated she went to the units and educated the staff on updating the resident's care plan for any change in the resident's condition. She stated she stressed the importance of noticing a change in the resident's function. Further, she said she educated staff on the Elopement Precautions Policy which included a revised Elopement Assessment. Also, she stated she asked the staff members questions after the education to assure they understood the education. Further, she stated she stressed the importance of identifying any resident at risk of elopement.
7. Review of the sign-in sheets for training on the implementation of a new Functional/Needs Change tool to identify residents with changed needs or a functional change revealed training was completed on [DATE].
Interview, with CNAs #3, #9, #23, #44, #48 and #49, on [DATE] at 5:30 PM, revealed they were educated on the new Functional/Needs Change tool. They stated education was provided by the SDC on the unit last month. They stated the SDC talked about the tool and showed them the tool. They stated the tool was about noticing any changes in a resident, such as behaviors, change in mental status, and changes in ambulation. Further, they stated if there were any changes in a resident, this was to be documented on the resident's care plan.
Interview with CNAs #4, #7, #41, #43, #45, #47 and #50, on [DATE] at 6:00 PM, revealed they received training on the new Functional/Needs Change tool. They stated they were taught by the SDC on the unit. Further interview revealed one (1) of the CNA's was not present on the day of the training, and she went to the SDC's office for the training.
Interview, with LPNs #7, #8, #11, #18, RN #1, and RN #8, on [DATE] at 6:18 PM, revealed they were educated on the new Functional/Needs Change tool. They stated the education was done by the Night Shift Supervisor on the unit. Continued interview revealed the Night Shift Supervisor talked about the tool and showed them the tool. They stated the tool included significant changes, especially related to elopement. Further, they stated they were taught to document any changes on the resident's care plan.
Interview, with LPNs #26, #27, #55 and RN #18, on [DATE] at 7:50 PM, revealed they had received training on using the Functional/Needs Change tool. They stated the education was provided by the Night Shift Supervisor. They stated she came to the unit and taught them to identify any change in a resident that could increase their risk for elopement. Continued interview revealed they were also taught on the Elopement Policy and the revised assessment tool. They stated they were taught to update the care plan if a resident had any change.
Interview, with the night shift CNAs #51, #52, #53 and #54 on [DATE] at 7:27 PM, revealed the Night Shift Supervisor taught them about the new Functional/Needs Change tool last month. They stated the Night Shift Supervisor came to the unit and showed them a copy of the tool and explained the tool. They stated they were instructed to tell the nurse if a resident had any change in condition. Continued interview revealed changes could be an unsteady gait, an improvement in ambulation, or behavior changes, such as crying. Further, they stated they gave feedback that showed they understood the training.
Interview, with LPN #2, RN #2, and RN #4 on [DATE] at 10:06 AM, revealed they received education last month by the SDC on assessing residents for any change in function. They stated the training focused on the Functional/Needs Change tool. They stated the SDC came to the unit with a cart. Continued interview revealed the cart had educational materials on how to identify a change in a resident's function. Further, they stated the education included changing the resident's care plan for any change in function, even if the change was an improvement.
Interview, with the Social Services Director and Activities Director on [DATE] at 10:37 AM, revealed they were educated by the SDC to identify a functional change or mental change in a resident and to notify the resident's nurse if they noticed a change.
Interview, with the Registered Dietitian on [DATE] at 10:55 AM, revealed she received education by the SDC on identifying any change in a resident. The change was to be reported to the nurse.
Interview, with the Night Shift Supervisor on [DATE] at 7:35 AM, revealed she taught the night shift staff on implementing the Functional/Needs Change tool. She stated she educated the staff to identify any change in a resident's function. She stated the education included updating the care plan if a resident had a change in condition. Further interview revealed the education was provided last month prior to [DATE].
Interview, with the SDC, on [DATE] at 11:27 AM, revealed she educated all staff including the Social Services Staff, the Registered Dietitian and the dietary staff, including the Activities Director and activities staff. She stated the education included the new Functional/Needs Change tool. Continued interview revealed the staff members were taught to notify the resident's nurse if they noticed a change in a resident. She stated licensed nurses were educated on updating the care plan if a resident had a change in function or any risk of wandering. The SDC stated she asked questions after the training to assure they understood the education.
8. Review of the sign-in sheet for the [DATE] QAPI Committee meeting revealed members in attendance were Medical Directors #1 and #2, the Administrator, Director of Nursing, Staff Development Coordinator, Human Resource Director, Business Office Manager, Dietary, Activities, Housekeeping, Minimum Data Set (MDS) Nurse, Director of Community Relations, Maintenance Director, Senior Vice-President (SR VP) of Risk Management/Corporate Representative, and Infection Preventionist.
Interview, with the Director of Community Relations, Infection Preventionist, Business Office Manager, Environmental Services, Central Supply, Life Enrichment, Senior [NAME] President of Risk Management, Human Resource Director, MDS Coordinator, DON, Administrator, Social Worker, Dietary Manager, and Maintenance Director, members of the QAPI Committee, on [DATE] at 10:23 AM, revealed they had attended the [DATE] QAPI meeting and discussed the need for the residents' environment to be supervised to prevent accidents, specifically elopement. They stated they agreed on the audit tools to use to evaluate the processes. Further, they stated they reviewed the new Functional/Needs Change tool and the revised Elopement Assessment. The committee members stated they all agreed the new policy and new tools to help identify possible elopement risks would be very beneficial for staff to easily identify risks.
Interview, with Medical Director #2 on [DATE] at 5:20 PM, revealed she was one of the Medical Directors. She stated she did attend the QAPI meetin[TRUNCATED]
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, review of the facility's investigation, review of the facility's camera footage,...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, review of the facility's investigation, review of the facility's camera footage, https://www.wunderground.com and review of the facility's policies, it was determined the facility failed to ensure a safe environment and failed to ensure each resident received adequate supervision and monitoring to prevent an elopement from the facility for one (1) of seventy-six (76) sampled residents (Resident #1). Resident #1 eloped from the facility, on [DATE] at 9:50 PM, and was not found by staff until 10:24 PM. When found, the resident was unresponsive, face down, with blood coming from his/her head. The resident expired at the hospital on [DATE] at 11:23 PM.
On admission to the facility, on [DATE], the facility assessed Resident #1 to lack the ability to exit the facility on his/her own with or without the use of assistive devices. The facility did not assess the resident as an elopement risk. However, on [DATE] at 9:47 PM, the resident was observed on the facility's camera footage as he/she entered the lobby of the facility's second floor Dialysis Unit, boarded the elevator, and traveled to the first floor. The resident exited the elevator into the first floor lobby, walked through two (2) sliding glass doors, and exited the building at 9:50 PM.
Interview with the Administrator revealed the cameras in the facility were motion activated. Once the resident stepped outside, the camera no longer picked up his/her movement and stopped recording. At approximately 10:24 PM, Certified Nursing Assistant (CNA) #8 observed an unknown person face down, bleeding and nonresponsive, on the sidewalk at the back of the facility. CNA #8 got Registered Nurse (RN) #3, who assessed the person and determined the person did not have a pulse or respirations. RN #3 began Cardiopulmonary Resuscitation (CPR) on him/her.
More staff arrived on the scene, and it was not until approximately 10:36 PM when RN #11 identified the person as Resident #1, who resided at the facility. Emergency Medical Services (EMS) were called and arrived on the scene at approximately 10:36 PM. Resident #1 was taken to the hospital and was pronounced deceased at 11:23 PM.
The facility's failure to ensure each resident had adequate supervision to prevent accidents and hazards has caused or was likely to cause serious injury, harm, impairment, or death to a resident. Immediate Jeopardy (IJ) was identified on [DATE] and was determined to exist on [DATE], in the area of 42 CFR 483.25 Quality of Care (F689) Free of Accident Hazards/Supervision/Devices at a Scope and Severity (S/S) of a J.
The facility submitted an acceptable Immediate Jeopardy (IJ) Removal Plan on [DATE], alleging the Immediate Jeopardy's removal and substantial compliance, on [DATE]. The State Survey Agency validated the IJ Removal Plan, prior to exit on [DATE], and determined the facility implemented corrective actions and was in substantial compliance on [DATE], as alleged, before the State Survey Agency's investigation. Therefore, it was determined to be Past Immediate Jeopardy.
The findings include:
Review of the facility's policy titled, Accidents and Supervision Prevention, last revised 10/2020, revealed the facility would utilize an Interdisciplinary Team (IDT) to identify solutions to keep all residents safe; would identify additional resources to address safety concerns, and demonstrate a commitment to safety at all levels within the organization. The facility was to provide a process that would identify hazards and risks to include supervision, evaluations and analysis of the hazards and risks. Per the policy, implementation of interventions was to include adequate supervision and monitoring. The policy also stated the facility would provide comprehensive assessments for each resident upon admission, quarterly, and with any change in the resident's condition. Per the policy, the Administrator and Quality Assurance (QA) team would conduct environmental rounds to ensure the environment would remain free from hazards. The policy stated QA was to identify issues, develop and implement a plan of action to make corrections, and put interventions in place to reduce potential for accidents and hazards.
Review of the facility's policy titled, Elopement, last reviewed 07/2022, revealed residents were to be assessed upon admission, readmission, quarterly, with a significant change, and as needed to determine a resident's elopement risk. Per the policy, if the resident was determined to be at risk, the elopement form would be printed and placed in the elopement binder. The policy stated the Medical Director would be informed, and the resident would be moved to a secured unit or have a wander guard device (a system used to prevent elopement that had a bracelet or anklet on the resident and a door device that would alarm if the resident crossed the threshold) placed on their person. The resident's care plan would be updated, and he/she would be monitored. Per the policy, if an elopement occurred, staff was to immediately contact security, the Director of Nursing (DON), and the Administrator and start a full facility search.
Review of the facility's Investigation and Five Day Follow-Up Report, dated [DATE], revealed the facility provided the following explanation for Resident #1 leaving the facility on [DATE]: (Resident #1) was admitted to [NAME] House on [DATE] for short term rehab services and had a prior stay from [DATE]-[DATE] and this room was directly across from the current room he/she was residing at the end of the hall. The unit is a short term rehab unit and is only for those individuals who do not need a more secure environment. (Resident #1) did not require a special type of supervision based on his/her assessments and interactions with staff. (Resident #1) had purpose with his/her day-to-day engagements like going to ride the exercise bike, and use of the public restroom. It appeared (Resident #1) had left the unit to go outside for a walk on the premises properly dressed in a safe area of the campus which was a sidewalk. (Resident #1's) actions were self-initiated and driven as an alert and oriented resident, and staff responded appropriately and followed proper plan of care for this resident during his/her entire stay.
Review of Resident #1's closed record review revealed the facility admitted the resident, on [DATE], for Rehabilitation Services related to increased weakness, increased confusion, and a high number of falls while at home. The resident's diagnoses included Wernicke Encephalopathy, Vascular Dementia without Behaviors, Unspecified Convulsions, Insomnia, and Alcohol Dependence with Withdrawal.
Review of Resident #1's Quarterly Risk Assessment completed by RN (Registered Nurse) #13 on [DATE], revealed the facility assessed Resident #1 to be at high risk for falls with a total score of twenty-two (22), in which a ten (10) or higher was determined to be high risk. Continued review revealed the facility assessed the resident as having behaviors present; moderately impaired vision; independent and incontinent; ambulated with problems and with the use of a device; and gait was unsteady, slow, and lurching. RN #13 also noted the resident was not steady on his/her feet and only stabilized with physical assistance. The resident received a score of twenty-two (22) and anything above ten (10) made the resident high risk for falls.
Review of the facility's developed Elopement Risk Assessment, dated [DATE] revealed because the resident was assessed not to be able to exit the facility on his/her own, with/without assistive devices the elopement assessment ended. Interview with the Director of Nursing (DON), on [DATE] at 12:54 PM, revealed the resident should have been reassessed once he/she was up and walking again.
Interview, with RN #13, on [DATE] at 8:51 PM, revealed when she completed Resident #1's assessment, he/she was unable to sit up in the bed and was very weak. She stated that was why she marked the resident as unable to leave the facility on his/her own. Interview with the DON, on [DATE] at 12:54 PM, revealed even if the resident had been reassessed when he/she was up and walking, she would not have identified him/her as an elopement risk because the resident did not show any exit seeking behaviors. However, based on the Elopement Risk Assessment, the resident should have been identified as an elopement risk with a score of two (2); one (1) point for being newly admitted to the facility (less than three (3) days); and one (1) point for exhibiting periods of confusion.
Review of the Hospital Discharge summary, dated [DATE], revealed the hospital treated Resident #1, from [DATE] to [DATE], for multiple falls and worsening confusion with underlying dementia.
Review of the Geriatrics History and Physical, completed by the Primary Care Physician (PCP), dated [DATE], revealed the PCP assessed Resident #1 with decreased mobility, used a wheelchair, required assistance, and had previous falls. The resident was also noted with weakness, seizure disorder, mild memory loss, and unsteady gait.
Review of the Five (5) Day admission Minimum Data Set (MDS) Assessment, dated [DATE], but created on [DATE], revealed Resident #1 required supervision-oversight; and encouragement and/or cueing for dressing, eating, toileting and personal hygiene as well as bed mobility, transfers, walking in the room, and walking in the corridor and locomotion on the unit. The MDS assessment revealed the resident completed locomotion off the unit one (1) or two (2) times only, during the assessment. Resident #1 was also assessed to walk ten (10) feet and walk fifty (50) feet with two (2) turns with touch assistance/supervision provided.
Review of the facility's camera footage (from [DATE]) with the Administrator, on [DATE] at 12:30 PM, revealed on [DATE] at 9:47 PM, Resident #1 appeared on the camera as he/she entered the lobby on the second floor Dialysis Unit. At 9:48:52 PM, the resident got on the elevator and closed the door. At 9:49:38 PM, the resident got off the elevator on the first floor. At 9:50:21 PM, Resident #1 exited the first set of electronic sliding glass doors and entered a byway. At 9:50:46 PM, the resident exited the second electronic sliding door to the outside. The resident disappeared off camera. Per the Administrator, the cameras in the facility were motion activated, and once the resident stepped outside, the camera no longer picked up his/her movement and stopped recording. The time on the camera skipped forward to 10:20 PM. A different camera showed, on [DATE] at 10:25:23 PM, which revealed a staff member entered the [NAME] House running for help. At 10:26:07 PM, that same staff member (an aide) and two (2) other aides ran and exited the building. Another staff member could be seen walking in the hall slowly, heading toward the door. That staff member exited the building at 10:26:28 PM. Another camera angle to the outside revealed emergency lights, and the fire truck arrived at 10:36:18 PM. Per the footage, movement could be seen in the upper right hand corner of the screen, but nothing was identifiable except the fire truck's arrival. The resident was outside of the facility for thirty-five (35) minutes before being discovered.
Review of a weather report from https://www.wunderground.com, for [DATE] revealed at the facility at 8:56 PM it was thirty-six (36) degrees Fahrenheit (F) but felt like twenty-four (24) degrees F with south winds blowing at five (5) miles per hour (mph) with cloudy skies. At 9:56 PM, it was thirty-five (35) degrees F, but felt like twenty-four (24) degrees F with southeast winds blowing at five (5) mph and with cloudy skies.
Review of the facility's camera footage (all from [DATE]) with the Administrator, on [DATE] at 2:15 PM, revealed at 7:10 PM, LPN #6 took the medication cart to the end of the hall toward room [ROOM NUMBER], Resident #1's room. At 7:24 PM, Resident #1 was seen in the hallway by room [ROOM NUMBER]. At 7:50 PM, the resident was seen in the hall and then disappeared. At 8:01 PM, LPN #6 was seen at the end of the hall near room [ROOM NUMBER]. At 8:19 PM, LPN #6 went into a room at the end of the hall. There was no activity in the hall again until 8:31 PM, when LPN #6 was seen at the end of the hall across from room [ROOM NUMBER]. Also, at 8:31 PM, the resident was seen in the hallway next to LPN #6. Resident #1 had the walker and moved up the hall toward the common area. At 8:34 PM, the resident disappeared out of the view of the camera into the common area. At 8:40 PM, LPN #6 was seen in the hallway and moving up toward the common area with the medication cart. At 8:44 PM, Resident #1 entered the hallway from the common area and headed toward the end of the hall where his/her room was. At 8:52 PM, the resident disappeared off the camera as he/she walked back to the room. The Administrator explained since the cameras were motion censored, it stopped recording because of the resident's slow movement and neutral colored clothes. From 9:00 PM until 10:00 PM, no staff was seen in the hallway, neither up toward the common area or at the end of the hall near room [ROOM NUMBER]. The fire door was noted to be thirteen (13) feet from the resident's room door. The camera footage skipped from 9:35 PM to 9:55 PM, after the resident had exited the building.
Observation, on [DATE] at 8:50 AM, with the Administrator, revealed the path Resident #1 took when he/she left the building on [DATE] at 9:47 PM. Resident #1 was expected to be in his/her room, on the second floor, before pushing through the egress doors at the end of the [NAME] Hall. This door was noted to require a badge to open or it could be bypassed by pushing the fire lock for fifteen (15) seconds until the door released. Once through that door, there was a hallway to the left which led to a lobby in the upstairs Dialysis Unit. Per the observation, the Dialysis Unit had a large glass door which had a push button intercom. The lobby also had an elevator that was unlocked without any restrictions. The State Survey Agency (SSA) Surveyor and the Administrator entered the elevator and traveled down to the first floor. Exiting the elevator, there was another lobby, toward the right that had two (2) sliding glass doors. Those doors were locked from the outside only.
Continued observation on [DATE] at 8:50 AM, with the Administrator, revealed based on where Resident #1 was found, he/she took a right out of the sliding glass doors and walked down the sidewalk almost making it to the flag pole at the back of the building. At the beginning of this sidewalk there was a wheelchair access dip. Walking down the sidewalk, there was an area that split because a road, which ran through it. This was a surface change from a regular sidewalk surface to a black road surface.
Observation, on [DATE] at 1:00 PM, with the Maintenance Director, revealed he used a rolling counter to count out the distance Resident #1 traveled from his/her room to where the resident was found on [DATE]. From the resident's room to the first fire door was thirteen (13) feet; from that door to the elevator was fifty-nine (59) feet; from the elevator on the first floor to outside was fifty-four (54) feet; and to the spot on the sidewalk where the resident was found was four hundred and thirty-two (432) feet to the back side of the facility. Resident #1 was found unresponsive with no respirations or pulse, thirty-five (35) minutes after he/she exited the facility.
Additional review of the camera footage, from [DATE], with the Administrator on [DATE] at 11:20 AM, revealed on [DATE] at 8:40 PM, LPN #6 left the hallway. At 9:33 PM, a visitor was seen exiting a door towards the front of the hall by the common area, to the right. At 10:09 PM, a staff member came out of the second door on the right of the hallway. The Administrator did not identify the staff member but said it was either CNA #16 or #17. At 10:13 PM, the visitor returned to the same room she had exited. At 10:17 PM, an Aide walked up the hall to the Nurses' Station. Per the interview with LPN #14, this was when CNA #17 notified the nurse she could not locate Resident #1. The facility confirmed the fire door alarm was on from 9:46:54 PM until 10:28:40 PM; however, camera footage did not show staff interact with the door at any time during this period.
Review of the facility's Badge Transaction Report revealed the egress door which led out to the dialysis lobby was pushed open, causing the door fire alarm to sound on [DATE] at 9:46:54 PM; and the door closed at 9:47:16 PM. The report revealed the door was opened with LPN #6's badge at 10:28:40 PM.
Continued review of the camera footage (all from [DATE]) with the Administrator on [DATE] at 11:20 AM, revealed LPN #6 took the same path Resident #1 had taken on [DATE] at 10:28:40 PM; however once outside, she did not locate the resident and returned to the unit.
Review of the Emergency Medical Services (EMS) Incident Report #E22123538, dated [DATE], revealed dispatch was called at 10:28:11 PM, and EMS arrived on scene at 10:37:00 PM. The call came in as unknown problem and person down. The report stated CPR (cardiopulmonary resuscitation) had been and was performed. Further review revealed the clinical impression of the first responder was cardiac arrest and secondary impression was respiratory arrest. Per the report, the protocol used was for cardiac arrest. The person was noted to have bleeding to the face and was unconscious. The report stated at 10:40 PM, the person was still unresponsive, no blood pressure was observed and pulse was zero (0). The stats were noted as the same at 10:43 PM, 10:52 PM, and 11:00 PM. Per the report, before the person was taken away in the ambulance it was determined he/she was Resident #1, who could not be located within the [NAME] House at the same time.
Review of Emergency Department Encounter Report ([NAME]), dated [DATE] at 11:24 PM, revealed Resident #1 arrived to the hospital in full cardiac arrest. It was noted the resident was found outside of the facility unresponsive. The total amount of time down was unknown and the report revealed a bystander performed CPR upon finding the resident. Per the [NAME], it was thought the resident might have been in fine ventricular fibrillation, and he/she was given five (5) rounds of intravenous (IV) Epinephrine (given to stimulate the heart to beat), IV Amiodarone (given as an antiarrhythmic during cardiac arrest), as well as being defibrillated numerous times. The report also revealed the resident had multiple facial abrasions with blood present. Per the [NAME], ACLS protocol was continued; however, on [DATE] at 11:23 PM, the resident was pronounced deceased .
Interview with the Chief Information Officer (CIO) on [DATE] at 1:50 PM, revealed he was responsible for monitoring the badging system, reports, and camera footage. He stated the door at the end of the [NAME] Hall required a badge to silence the alarm, once it was triggered. He stated, based on the report provided, the alarm was not silenced until 10:28:40 PM by LPN #6. The CIO stated when the staff member badged out at 10:28:40 PM, that would have been the time the alarm on the door was silenced, and staff went out to look for the resident. He verified that the alarm sounded from 9:46 PM to 10:28 PM.
Interview, with Resident #1's Son, on [DATE] at 2:40 PM, revealed the facility contacted the resident's spouse via telephone at approximately 12:30 AM to inform him/her the resident had been taken to the hospital. He stated he was called by his sister at 1:09 AM and she told him their father/mother was dead. The resident's son explained it was the hospital that told the family the resident was found outside, and EMS tried to get his/her heart started on the sidewalk and on the way to the hospital. He explained the resident was not in a wheelchair when he/she arrived at the facility. Further interview revealed the resident was put in a room all the way at the end of the hall. The resident's son explained the resident's walking was very deliberate because he/she had had many falls. He stated the resident used a double cane, which he described as two (2) canes held together by a bar. He stated the resident got around okay, but just could not move without thought. Continued interview revealed the resident's memory was bad. He stated the resident had been in the hospital because of falls, and he would not expect his father/mother to be out walking around, outside the facility. The Resident's son stated, the resident was not even supposed to go to the restroom alone.
Interview, with Certified Nurse Aide (CNA) #8 on [DATE] at 4:18 PM, revealed she went on break at the back parking lot of the facility and was gone for only five (5) minutes. CNA #8 stated on her way back into the facility she saw a person down on the sidewalk. She stated she called out to him/her and asked, Are you okay?, but the person did not respond. CNA #8 stated she did not see the person when she started her break. Further interview revealed she ran to the second floor, to the unit where she worked, to get help. She stated she returned with RN #3, but they did not recognize the person as a resident. Review of the camera footage showed CNA #8 running to get help and three (3) staff members going back outside with her, on [DATE] from 10:25 PM to 10:26 PM.
Interview, with CNA#16 on [DATE] at 6:54 PM, revealed she worked the night of [DATE]. She stated CNA #17 informed her she could not locate Resident #1 and they both started to search for him/her. CNA #16 stated Resident #1 was ambulatory and could have been in any room, so they searched the entire floor. She said she thought it was about that time she heard the Code Blue (a code given when someone needed cardiopulmonary resuscitation (CPR)). CNA #16 stated she continued to look for the resident but did not locate him/her. She stated she did not hear an alarm sounding during this time.
Interview, with CNA #17 on [DATE] at 9:00 PM, revealed she provided care for Resident #1 on [DATE]. She stated she took the resident a snack and a drink between 7:00 PM and 7:30 PM. CNA #17 stated she went back to check on the resident around 8:00 PM. She stated she guessed it was about 9:00 PM or 9:30 PM when she noticed the resident was not in his/her room. She stated she went and found the other Aide, and they started to look for the resident. Continued interview revealed she did not hear any alarm coming from the hallway door next to the resident's room. She also stated she had never heard an alarm on that door. CNA #17 reported she thought the last time she saw the resident he/she was seated in his/her wheelchair, but she could not recall what clothes the resident was wearing. Additionally, she stated she only had cared for the resident one (1) other time. CNA #17 stated she thought resident dressed himself/herself for bed, so she did not assist him/her on [DATE].
Interview, with Certified Medication Technician (CMT) #1 on [DATE] at 8:25 PM, revealed on [DATE], CNA #8 came in the facility yelling for help. She stated when someone called for help, one had to move quickly. She stated staff followed CNA #8 outside, saw a person down, and the nurse with them told her to get more help. She stated she went back into the facility and got additional staff. CMT #1 stated she did not know the identity of the person who was down. She said it was hard to tell who was a resident and who just walked through the neighborhood. CMT #1 stated it was not until more staff started to show up that it was determined it was Resident #1.
Interview, with LPN #14 on [DATE] at 6:32 PM, revealed CNA #17 informed her she could not locate Resident #1 and asked her to pass it on to LPN #6 upon her return. LPN #14 stated CNA #17 and the other Aides on duty started to look for the resident. She stated they searched all the common areas, looked in other rooms, covered the entire floor, but they did not locate the resident. LPN #14 stated she did not hear an alarm sounding during the search. She stated LPN #6 called the code for a missing person, and then it seemed right after that a Code Blue was called for an unresponsive person outside. LPN #14 stated she did not put the two (2) together and thought the facility just had a very busy night. Further interview revealed the process for the missing person was to call a Code Green, state the resident's name, and ask the resident to return to his/her hall. She stated this was done three (3) times, which notified other staff to report to that floor to help look for the resident. She stated the person who called the Code [NAME] was responsible to notify management.
Interview, with LPN #6 on [DATE] at 8:55 AM, revealed once CNA #17 informed her Resident #1 could not be located, all staff present on the floor started to look for the resident. She stated they checked where the exercise bike was located, the activity room, and the dining room. LPN #6 stated it was the facility's protocol to check the entire floor before calling a code for a missing person. She said to call the missing person alert, staff was to call the resident's name over the loud speaker, three (3) times, and ask the resident to return to his/her house. LPN #6 stated when she was near Resident #1's room, she could hear the alarm going off, which she identified as a soft hum. She stated she only heard it when she stood directly next to the door. The LPN stated that door required a badge to get in and out. She stated she badged out, took the elevator to the first floor, and went outside to look for the resident. Continued interview revealed she did not see the resident so she returned upstairs. LPN #6 stated once she got back to the floor, she heard a Code Blue being called, and it was about that time she announced the missing resident code, Code Green. She stated she talked with the Director of Nursing (DON), and they realized the Code Blue person and the missing person was the same person.
Interview, with LPN #5 on [DATE] at 6:30 PM, revealed she was the nurse in charge on [DATE]. She stated she was charting on [NAME] House, another unit within the facility, when CNA #35 ran in and informed her of the incident happening at the back of the facility and that RN #3 needed help. She stated she initially ran out of the facility to determine what was going on, and once she arrived on the scene, RN #3 was doing CPR on a person he told her was not responsive. LPN #5 stated she ran into the facility to grab the crash cart and the Ambu bag. She stated they used the Ambu bag on the person. LPN #5 stated there was a lot going on at the time, and it was hard to keep track or time and/or people. She stated she did not render CPR, but another staff member switched off with RN #3. The LPN stated she did not recognize the person as a resident. LPN #5 stated EMS arrived on the scene and took over doing CPR. She stated RN #11 was on the scene too, and she recognized the person as Resident #1. LPN #5 stated she informed the DON of the situation.
Interview, with Unit Manager (UM) #1 on [DATE] at 4:25 PM, revealed if staff was aware a resident was missing, management should be notified immediately of the situation and not wait until the floor was searched. She stated that would be best for resident safety so staff could find the resident quickly. Continued interview revealed the quicker staff knew about the situation, the quicker the response. The UM state the announcement (Code Green) should be made over the intercom so other staff was made aware of the situation and could help in the search.
Interview with RN #3, on [DATE] at 4:24 PM, revealed on [DATE] he was on his floor charting when one of the Aides came running in and screaming for help. He stated he responded to the request. RN #3 stated he exited the facility to the back and found an unresponsive person, lying face down with blood coming from the head. He stated he rolled the person over and checked for a pulse and for breathing and found none, so he started to perform CPR. Continued interview revealed additional staff started to arrive on the scene, and they discussed if anybody knew the person and if he/she was a resident. He stated nobody recognized the person. RN #3 stated the facility grounds had a high number of people from around the community who walked in the area, and there was no way for him to know if the person was a resident or not. Prior to EMS arrival, he stated, staff determined the person was Resident #1. He stated EMS arrived on the scene, took over CPR, and transported the resident to the hospital.
Interview, with RN #9 on [DATE] at 5:19 PM, revealed she was familiar with Resident #1, and he/she was not exactly independent. She stated the resident had a gastrostomy tube (G tube, an opening in the stomach with a tube inserted to receive liquid nutrition) during his/her prior visit and was in the facility for a stroke. She stated the resident ambulated with the use of a walker and was generally pretty steady on his/her feet. RN #9 stated it was not uncommon for a resident to be missing from their room. She stated many times therapy had taken the resident off the floor. Continued interview revealed if it was determined to truly be a missing resident, all staff would search the floor, and an announcement would be made over the intercom for the person to return to their house. She stated, if the resident still was not located, management and security would be notified. The RN stated the resident's family would be contacted and the police, if necessary, until the resident was found. RN #9 reported Resident #1 regularly went outside with his/her spouse to sit in the courtyard, but she did not know the resident to go out on his/her own. She stated it was not normal for any resident to be outside at 10:20 PM. She explained, even if family took a resident to the courtyard, she liked for them to take a wheelchair just for backup.
Continued interview, with RN #9 on [DATE] at 5:19 PM, revealed she had heard the alarm on the fire door go off several times. She stated it was usually therapy students who would forget to badge out. RN #9 stated the only way to shut the alarm off, once it had been activated, was to use the badge to stop it. She stated the alarm, prior to the new louder alarm, could not be heard on the back hall.
Interview with the Maintenance Director on [DATE] at 9:50 AM, revealed he put in the louder fire alarms on the doors on [DATE], after the [DATE] incident.
Interview with RN #10 on [DATE] at 5:56 PM, revealed she was an agency staff member and had worked in the facility since [DATE]. She stated she was not aware there was a code for a missing person.
Interview, with RN #11 on [DATE] at 7:04 PM, revealed on [DATE] she heard a Code Blue come across the intercom and then shortly after heard LPN #6 announce for Resident #1 to return to his/her room. She stated when she arrived at the location of the Code Blue, EMS was already present and doing CPR. She stated Resident #1 had a different kind of a walker, and she recognized it on the ground. She stated it took her a few minutes to actually see the resident, but when she saw his/her face, she recognized the person to be Resident #1.
Continued interview with RN #11 on [DATE] at 7:04 PM, revealed she recalled the alarm on the [NAME] House door sounding one (1) time. She stated she could not recall what caused it to sound. The RN stated the alarm was not very loud, and staff members did not hear it going off until they were present in that hall. She said the alarm had to be turned off with the use of her badge. RN #11 stated she thought the alarm might have been louder on the outside of the door on the Dialysis side.
Interview with RN #13 on [DATE] at 8:51 PM, revealed she was an agency staff and had worked in the facility since [DATE]. RN #13 ex[TRUNCATED]
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policies, it was determined the facility failed to ensure they e...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policies, it was determined the facility failed to ensure they established, maintained, and implemented written policies and procedures in accordance with federal and state laws to ensure residents' advanced directives, Do Not Resuscitate were maintained as required and honored as requested, for two (2) out of seventy-six (76) sampled residents (Resident #1 and Resident #54).
1. On [DATE] at 10:26 PM, a Certified Nursing Assistant (CNA), who returned to the facility from break found an unidentified and unresponsive person at the back of the facility's grounds. She immediately ran into the facility to the second floor, yelling for help. At that time, three (3) other staff members joined her outside along with the Registered Nurse (RN) on duty, RN #3. RN #3 assessed the person and found him/her to be unresponsive, with no pulse and no respirations. He reported he turned the person over and initiated Cardiopulmonary Resuscitation (CPR). The staff, who were present at the time, did not recognize the person and were unable to determine if he/she was a resident of the facility. The facility was large and the property had an extensive walking population from the surrounding community. Approximately ten (10) minutes later, other staff started to gather around the incident and RN #11 noticed the person that had been found down was Resident #1. Once the person was identified as a resident of the facility, RN #11 entered the facility to determine the resident's Code Status and found him/her to be a Do Not Resuscitate (DNR). She gathered the facility DNR form but was unable to find an original copy of the required Kentucky Emergency Medical Services (EMS) form. RN #11 returned to the location of Resident #1 by which time EMS was on the scene and had taken over CPR. Because the facility did not have the appropriate form, CPR could not be stopped and the resident was transferred to the hospital, lights and sirens, while CPR was continued. The resident was pronounced deceased at the hospital at 11:26 PM.
2. Review of Resident #54's clinical records, on [DATE] revealed a Progress Note which stated the family had not completed the required Kentucky form to ensure the resident would not be resuscitated in the event an ambulance was called and the resident was unresponsive. Review of the Progress Note revealed the family would not return until after the holidays and would not be able to complete the form until then. The Emergency Medical Services (EMS) DNR instructions required the form to be an original and could not be a photocopy. There was no documented evidence the required form was in Resident #54's medical record upon admission on [DATE].
The findings include:
Interview with the [NAME] President of Risk Management, on [DATE] at 1:00 PM, revealed the facility did not have a policy or procedure related to the requirement to have the specialized form on hand for the EMS to withhold life saving measures.
Review of the facility's policy, titled Advance Directive last reviewed 06/2020, revealed advance directives would be respected in accordance with State law and the facility's policy. The facility would provide written information concerning the right to refuse care such as a Do Not Resuscitate (DNR).
Review of the standardized Emergency Medical Service (EMS) DNR Order instructions revealed it was developed and approved by the Kentucky Board of Medical Licensure. Further review revealed the original, completed EMS DNR Order or the EMS DNR Bracelet must be readily available to EMS personnel for the EMS DNR Order to be honored.
1. Record review revealed the facility admitted Resident #1, on [DATE], for Rehabilitation Services related to increased weakness, increased confusion, and a high number of falls while at home. Resident #1's diagnoses included Wernicke Encephalopathy, Vascular Dementia without behaviors, Unspecified Convulsions, Insomnia, and Alcohol Dependence with Withdrawal.
Review of Resident #1's Brief Interview Mental Status (BIMS) assessment, completed on [DATE], revealed the facility assessed the resident with a score of nine (9) out of fifteen (15) which indicated the resident had moderate cognitive impairment.
Interview, with Resident #1's son, on [DATE] at 2:40 PM, revealed he was the resident's Medical Power of Attorney (POA). He stated he was not present at admission and the facility sent all of the required forms to be filled out electronically. Continued interview revealed all the forms provided were sent back electronically. He stated the papers included a Do Not Resuscitate (DNR) form from the facility. Resident #1's son stated his family member was a DNR. Resident #1's son also explained he had not been provided information regarding the Kentucky state law, in which a person, who was as a DNR must complete a separate form for an Emergency Medical Services (EMS) DNR for the EMS to honor the wishes for the person not to be resuscitated. He stated this information was never discussed with him.
Interview, with Certified Nursing Assistant (CNA) #8 on [DATE] at 4:54 PM, revealed she had been out back of the facility in her car for a break on [DATE] around 10:25 PM, for about five (5) minutes. She stated when she went to return to the facility she observed a person down, unresponsive on the sidewalk with blood coming from his/her head. CNA #8 stated she yelled out to the person several times and asked if he/she was okay and there was no response. She stated she ran inside to the second floor and got help. Three (3) staff members ran back with her to the person's location and one included Registered Nurse (RN) #3. The CNA stated once they were on sight, RN #3, assessed the resident and found him/her to be unresponsive. CNA #8 stated RN #3, rolled the person over and started CPR. Emergency Medical Services (EMS) were called and arrived on scene about ten (10) minutes later and took over CPR. It was about this time when staff gathered around and RN #11 identified the resident as Resident #1.
Interview, with RN #3, on [DATE] at 8:39 AM, revealed he was working on [NAME] House when CNA #8 came running in stating she needed help. He and two (2) other staff went outside with CNA #8 to find out what was going on. RN #3 stated there was a person down, who was not breathing. Further interview revealed he did not recognize the person and neither did any of the other staff who were present at that time. He stated he checked the person for a pulse and did not find one, he said it was his duty as a nurse to start CPR on the person and he did. RN #3 stated it was very common for people from the surrounding neighborhood to walk leisurely throughout the facility's campus and that made it complicated to know if the person was a resident or a community member. Continued interview revealed when EMS arrived on site, they took over the CPR. About the same time, staff had determined the person was in fact a resident of the facility. RN #3 stated RN #11 returned to the facility to check the resident's Code Status and returned with a copy of the facility's DNR and a medication list. EMS was made aware the resident wished to be a DNR; however, they were not able to honor this because the facility did not have the required EMS DNR form on hand. EMS transported the resident to the hospital while they continued CPR.
Interview with RN #11, on [DATE] at 7:04 PM, revealed she responded outside to a Code Blue. She also heard the announcement for a missing resident. When she arrived to the scene, CPR was already being done on the person. At first she did not know who the person was, but she saw the cane on the ground that looked like the cane Resident #1 used. She eventually was able to see the person's face and confirmed it was Resident #1. She went in to get the resident's code information and when she returned EMS was on site performing CPR. Further interview revealed the facility had a standard DNR form on file. However, RN #11 did not locate an EMS DNR form in Resident #1's file. Continued interview revealed as there was no EMS DNR form found, EMS continued CPR on the resident. RN #11 stated EMS transported the resident to the Emergency Department (ED) and continued the CPR. Once at the ED, CPR was continued until the resident was pronounced deceased at 11:26 PM.
Interview with RN #11, on [DATE] at 7:04 PM, revealed she also did Admissions for new residents. She stated it was the nurses' responsibility to make sure the DNR forms were completed. She stated it was also her responsibility to determine the right person who needed to fill out that form. She stated the oncoming nurse, the UM or the DON were to follow up and make sure the form was completed timely. The RN stated it was important the nursing chain knew if the paper was not moving through the process quickly and could help move it along. RN #11 stated any action taken should be documented in the Progress Notes. She stated if she left a shift and returned the next day and the form still had not been completed, she would have to reach out to management. Continued interview revealed it had been a problem getting families to bring back the original form filled out. She stated if the resident wanted to be a DNR, the facility needed to make sure they got the form completed properly.
Interview, with Unit Manager #1, on [DATE] at 4:25 PM, revealed she admitted Resident #1, and it was her responsibility to ensure the family completed the EMS DNR form. She stated she had called the family twice to inform them if the form was not completed, the resident would be a full code in the event of an emergency which required EMS/CPR. However, this was not documented in the EMR. She stated she went over the admission Audit sheet used to ensure the medical record was accurate and complete. The UM stated the resident's spouse was present at admission and he/she requested that the resident's son, who was the Medical Power of Attorney (POA), be contacted to complete the form. She explained some times the forms would be left at the desk and another nurse would make sure it got filled out. She stated the Nurse Leaders were responsible to ensure the forms were completed. The UM stated the Director of Nursing (DON) was her supervisor and she usually checked the forms behind her. However, the forms stayed with her until every item was completed on it, then it would be sent to the DON. The Unit Manager stated she left at least two (2) voice messages for the son, but she never got a call back. She stated she did not note this in the medical record.
Interview with the DON on [DATE] at 12:54 PM, revealed the facility did not have a policy or procedure to ensure staff knew the expectation for ensuring the resident or Resident's Representative (RR) signed an original EMS DNR form to have in the event the resident was transported by the ambulance. The DON stated the nurse who admitted the resident was responsible to ensure this task was completed. She stated the day after admission, the Unit Manager (UM) completed an audit of the Electronic Medical Record (EMR) to ensure every item was accounted for in the record. The DON stated the audit sheet would not be forwarded to her until every item was accounted for. She stated it was up to the UM to continue to attempt to contact the family until the form was obtained. She stated she was not aware Resident #1's son had not completed the EMS form and he had been been informed about it. The DON stated the UM should have documented this in the notes.
Interview, with the Administrator on [DATE] at 2:00 PM, revealed the DON did reeducation with staff on Advanced Directives and EMS DNR forms. It was determined staff had reached out to Resident #1's family/responsible party to have the form completed. The Administrator stated, in this situation he did not think anything could have been done differently. He stated CPR had already been started on an unknown person, but then the person was identified as a resident. The Administrator stated he was not aware the family reported they had not been informed of the need to have the required EMS DNR form completed.
2. The facility admitted , Resident #54 to the facility on [DATE], with diagnoses of Vascular Dementia, Altered Mental Status and Hypertension. Review of the Minimum Data Set (MDS), dated [DATE] revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of two (2) out of fifteen (15), which indicated severe cognitive impairment.
Review of Resident #54, Electronic Medical Record (EMR) revealed the resident or resident representative had identified him/her as a DNR Code Status. However, there was no documentation of the EMS DNR form. On [DATE], the facility documented the Resident Representative was out of town and would not be back until after the holiday to complete the form. Further review revealed Kentucky state law required the issuer to have an original document on file and EMS could not accept a photocopy. This would result in the resident being a full code if he/she became unresponsive and EMS was called.
During interview, on [DATE] at 4:00 PM, the [NAME] President of Risk Management was informed Resident #54 did not have an EMS DNR in the clinical record and was asked to produce the document. Continued interview revealed the form was in the resident's file over in the Personal Care Home, where the resident was transferred from on [DATE]. However, the required form was not in Resident #54's current record at the facility.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, and review of facility's policies, it was determined the facility failed to protect residents from abuse for three (3) of seventy-one (71) sampled re...
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Based on observation, interview and record review, and review of facility's policies, it was determined the facility failed to protect residents from abuse for three (3) of seventy-one (71) sampled residents, Resident #3, Resident #4, and Resident #53 from abuse.
Review of the Facility Self-Report form dated 2/16/2021 for Resident #3 revealed Certified Nursing Assistant (CNA) #11 had held up middle finger in presence of Resident #3, which was verified with cameras, and suspension was immediate for CNA#11 .
Review of the Facility Self-Report form dated 01/30/2022 for Resident #4 and Resident #53 revealed resident to resident altercation over a chair, staff was present and immediately separated.
The findings include:
Review of Facility Policy titled Abuse and Neglect Policy and Procedure, revision dates of 5/17, 12/18, and 10/22, revealed purpose was to attempt to prevent any type of abuse to residents through pre-employment and pre-admission, screening, training of new staff and ongoing training for all staff, identification, investigation, protection, prevention and reporting abuse. Policy is to include all forms of abuse and definitions included Abuse -as the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish. Verbal abuse- includes the use of oral, written, or gestured communication or sounds, to residents within hearing distance, regardless of age, ability to comprehend or disability. Sexual Abuse-non-consensual sexual contact of any type with a resident. Willful- means individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. Physical Abuse- means hitting, slapping, pinching and kicking. Mental Abuse- means the use of verbal or nonverbal conduct which causes or has the potential to cause the resident to experience humiliation, intimidation, fear, shame, agitation or degradation.
Continued review of facility policy titled Abuse and Neglect Policy and Procedure revealed Resident to Resident Abuse would be viewed as a potential situation of abuse and each situation will be evaluated per observation, identifying behaviors and provide care plan interventions and updated as needed. Further review of Abuse and Neglect Policy and Procedure revealed prevention would include signs of burn out would be monitored for all employees through various areas such as schedules, overtime, acuity of group assignments and employees would be offered free Employee Assistance support through outside source to attempt to reduce any signs of burnout or life stressors.
Review of Facility Policy titled Residents' Rights for Residents in Long Term Care Communities, no date or revision date given, revealed under Section numbered six (6) included, All Residents shall be free from mental and physical abuse.
Review of the job description titled Certified Nursing Assistant/Caregiver, no date or revision date given revealed under responsibilities inclusion of promptness, courteous and respectful to residents and co-workers.
1. Facility admitted Resident #3 on 03/20/2020 with diagnoses of metabolic encephalopathy, panic disorder, depressive disorder and hypertension.
Review of the Minimum Data Set (MDS) Assessment, dated 12/09/2022, revealed a Brief Interview of Mental Status (BIMS) score of eleven (11) out fifteen (15) indicating intact cognition.
Review of Resident Summary, dated 02/16/2021, revealed Behavioral Interventions included encourage caregivers to participate in activities to promote positive interactions, monitor need for psychiatric services and provide if agreed by Resident #3 or responsible party and ordered by physician. Additional interventions included gently remind Resident #3 that screaming, and cursing was not appropriate and respond in a calm voice, and remove Resident #3 from area if verbally abusive to others.
Review of Resident #3's care plan, dated 02/17/2021, revealed interventions for behavioral alterations to include offering positive re-enforcement, approach in calm manner and report and record any mood changes.
Review of personnel records for Certified Nursing Assistant (CNA) #11, revealed a hire date of 11/04/2019, and an Abuse Registry check, dated May 2021, revealed no findings. Further review of the personnel record revealed a signed acknowledgement of Abuse and Neglect Policy and Procedure, dated 11/04/2019.
Review of the facility's telephone interview, with CNA #11, dated 02/17/2022, revealed (he/she) called me a stupid bitch for the third time, so yes I flipped (him/her) off. This interview was related to the 02/16/2022 incident.
Review of Resident #3 interview statement, dated 02/16/2021 at 4:40 PM, revealed Resident #3 had asked CNA #11 to clean up soda spilled in his/her room and when she refused I called her a bitch too.
Interview, on 11/29/2022 at 2:40 PM, with Resident #3, revealed he/she had resided in the facility for nine (9) years and was treated well. Continued interview revealed no staff member had ever been mean, hit him/her or called him/her names or yelled at him/her. Continued interview revealed no staff member had ever treated him/her rough while providing care and the call light was always answered timely and they help me when I need it, everybody is real good here.
Further review of the facility's investigation, dated 02/19/2021, for the incident reported to have occurred on 02/16/2021, revealed no specific time was given, cameras were viewed by the previous Administrator and CNA #11. Further review revealed CNA #11 was visually seen holding her middle finger up to Resident #3. The facility suspended CNA #11 immediately. Later that same day CNA #11 resigned per text.
An interview was attempted with CNA #11, but the State Agency was unable to contact CNA #11, due to no phone service.
Interview, with Licensed Practical Nurse (LPN) #4, on 11/29/2022 at 2:45 PM, revealed she had worked at the facility for about a year and vaguely remembered the incident between CNA #11 and Resident #3. She stated she heard Resident #3 yelling at CNA #11 and calling her a lazy bitch. She stated at that time CNA #11 turned and yelled, but she could not say what was said. Continued interview revealed CNA #11 gave Resident #3 the finger then walked off the floor. LPN #4 stated the incident was reported, but she could not remember to whom, probably a manager. She stated CNA #11 had never had behaviors before but, nobody liked her. In addition, she stated Resident #3 had never exhibited that behavior before.
Interview, with the Director of Nursing (DON), on 12/06/2022 at 10:20 AM, revealed she had worked as the DON since May of 2021. She stated her job duties included oversight of the clinical operations of the facility. The DON stated her expectations of staff were to recognize abuse, assure safety of the residents and report immediately. She stated the facility's abuse process included interviewing residents with a BIMS' score of eight (8) and higher and performing skin assessment on residents with a BIMS score of less than eight. The DON stated additional expectations of staff included to report any declines and to notify the physician.
Interview, with the former Social Worker (SW), on 12/07/2022 at 10:50 AM, revealed the staff member was sent home immediately. The SW stated she did not have any other information to add.
2. Record review revealed the facility admitted Resident #4, on 07/03/2021, with diagnoses of metabolic encephalopathy, mild cognitive impairment and essential hypertension. Further review revealed Resident #4 was discharged from the facility on 03/29/2022.
Review of the Minimum Data Set (MDS) Assessment, dated 12/20/2021, revealed the facility assessed Resident #4 to have a Brief Interview for Mental Status (BIMS) score of ten (10) out of fifteen (15) which indicated intact cognition.
Review of the Physician's Orders, dated 01/29/2022, revealed an order for behavior monitoring, as needed, to start 01/30/2022 and activity as tolerated. In addition, there was an order, dated 06/28/2021, for Psychology/Psychiatric Professional consult.
Review of Resident #4's care plan, dated 01/20/2022, revealed a problem list that included mild cognitive impairment fluctuation throughout the day. Interventions included safety measures as indicated. Continued review of Resident #4's Care Plan, revealed to encourage the resident to use the activity board.
Record review revealed the facility admitted Resident #53, on 11/12/2021, with diagnoses of orthopedic after care, dementia with behavioral disturbance and hypertension. The facility discharged Resident #53 on 02/21/2022.
Review of the Minimum Data Set (MDS) Assessment, dated 02/11/2022, revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of four (4) out of fifteen (15), which indicated impaired cognition.
Review of Resident #53's Care Plan, dated 11/12/2021, with a goal date of 05/11/2022, revealed a problem list for physical behavioral symptoms directed at others: inappropriate touching of staff, physically aggressive toward other residents (Hitting). Interventions put in place included sitting with staff during mealtime and activities, 1:1 activities during times of stress and aggregation and psych consult referral/follow-up as needed, dated 01/30/2022 and 01/31/2022.
Review of the Psychiatric Periodic Evaluation, dated 02/02/2022 revealed the chief complaint/nature of presenting problem was physical aggression, inappropriate behaviors, poor impulse control, and advanced dementia with history of poor impulse control. Continued review of the evaluation revealed recommendations to monitor changes in mood or behaviors and increase medications.
Review of Physician's Orders, dated 12/22/2021, revealed an order for Psychology/Psychiatric Professional. Continued review of the Physician's Orders, dated 11/12/2021, revealed an order for Aricept 10 mg (milligrams) tablet one time daily for dementia with behavioral disturbance (medication given to treat mild to moderate dementia). Additional review revealed an order, dated 12/17/2021, for Divalproex 125 mg capsule sprinkles two times daily for dementia with behavioral disturbance, (medication given for bipolar disorder).
Review of the facility's investigation report, dated 02/03/2022, revealed Resident #4 and Resident #53 got into an altercation over a chair. Continued review revealed Resident #53 hit Resident #4 in the face in the dining room. There were no injuries to either resident; staff and other residents were interviewed with no new findings. The report revealed Resident #4 did not recall the incident and psychiatric services were provided to Resident #53 with interventions placed for each resident.
Interview, with CNA #25, on 12/09/2022 at 1:40 PM, revealed she had worked at the facility for 32 years as a nurse aide and her tasks/job duties included helping residents with meals, ADLs and pretty much everything they needed. Continued interview revealed CNA #25 had training on abuse, neglect and misappropriation and had no concerns for any resident being mistreated in any way. CNA #25 stated if she did see any abuse, she would report it to a manager. When interviewed about the altercation between Resident #4 and Resident #53 in the dining room, she stated she was assisting another resident to eat and had her back turned, but heard some type of commotion. The CNA stated she turned and saw Resident #53 hit Resident #4 in the face, but it did not cause any injury. CNA #25 stated Resident #53 had finished his/her meal and walked into the dining room. She stated she immediately separated the residents and Resident #53 went on walking down the hallway to his/her room as if nothing happened. CNA #25 stated she reported the incident to the nurse, who was in office, after making sure Resident #4 was ok. She stated Resident #53 was confused and she felt that was the reason he/she struck another resident. CNA #25 stated it appeared Resident #25 never understood what had happened, almost as if it never happened. The CNA stated the incident happened toward the end of the meal and she was the only one in the dining room. She stated the other residents had finished their meal.
Interview, with CNA #39, on 12/21/2022 at 10:30 AM, revealed when 1:1 supervision was needed, the resident would have a sitter, but while in the common area, staff would keep residents in line of sight.
Interview, with CNA #41, on 12/21/2022 at 11:30 AM, revealed 1:1 supervision was usually not performed by staff.
Interview, with the Director of Nursing (DON), on 12/12/2022 at 12:40 PM, revealed after the altercation between Resident #4 and Resident #53 in the dining room, the residents were separated immediately per staff interviews. The DON stated there were no injuries to either resident or the other residents that were assessed on the unit. Continued interview revealed the process to protect residents during meal time was to sit with the residents during dining. The DON stated Resident #4 was encouraged to use a activity board and for Resident #53 to engage in 1:1 activities.
Interview with the Administrator, during review of the facility's Internal Investigations, on 12/21/2022 at 10:15 AM, revealed the facility's policy and procedures were followed for reporting and investigating each complaint received. Continued interview on 12/21/2021 at 10:30 AM revealed he was a member of the Quality Assurance Committee and had attended the November meeting. The Administrator stated revisions and plans were discussed in the meeting and agreed upon by members.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0602
(Tag F0602)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to protect two...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to protect two (2) of seventy-five (75) sampled residents (Resident #40 and Resident #610 from misappropriation of property.
Record review revealed it was reported on 09/28/2022, that Resident #61 had personal checks stolen from his/her room, date unknown. Review of the facility's investigation revealed a copy of the stolen check, number 212, dated 09/24/2022, and made out to Certified Nursing Assistant (CNA) #38. The amount was $316.12.
Observations, on 11/29/2022, revealed Resident #61 had a locked drawer that was at the top drawer of the night stand. Resident #61 reported the lock did not lock every time and would sometimes just turn and turn. Observation revealed there was no safe in Resident #61's room at this time.
Resident #40 stated he/she had $58 go missing from his/her room in February 2022 and $20 in March 2022. The resident reported the locked drawer provided by the facility to secure his/her valuables, could not be secured to prevent theft. The resident reported the lock would just spin and spin and even if it stayed in place, it did not prevent the drawer from being opened. The resident stated many staff went in and out of his/her room every day. Resident #40 reported money went missing February 11, 2022, after an agency personal sitter left his/her presence. The resident reported his/her concerns to management.
Observation, of Resident #40's nightstand/locked drawer, on 12/16/2022 at 9:00 AM, revealed the resident and sitter showed the State Survey Surveyor how the key went into the lock and how the lock spun all the way around. The locking device was loose and when the drawer was closed the lock did not secure the drawer. The drawer was loose, the locking mechanism could be seen and wiggled loose to open the drawer.
The findings include:
Review of the facility's policy, Abuse and Neglect Policy and Procedure last reviewed 10/2022, revealed the facility would attempt to prevent any type of abuse through pre-employment and pre-admission screening, training of new staff and ongoing training of all staff, identification, investigation, protection, prevention and reporting of abuse. Misappropriation of property was the deliberate misplacement, exploitation or wrongful, temporary or permanent use of a resident's belongings or money without the resident's consent. All allegations of abuse would be reported, investigated and reported to appropriate state agencies, as required.
Review of the facility's, Information Guide, revealed each resident and/or Resident Representative, signed on admission, that the residents could temporarily store small valuables in a safe located in the Business Office. The facility also provided short-term stay residents an in-room safe with instructions for setting a unique combination for each lock. The facility asked that residents to store items elsewhere if they did not fit on the shelves provided.
Review of the facility's, Resident Fund and Security Acknowledgement form, revised 03/2021, which the facility recently implemented, revealed each resident, upon admission was given the opportunity to place valuables temporarily in the safe in the Business Office until other arrangements could be made for safekeeping. Additionally, the form noted residents in short-term rehabilitation could choose or decline to use the in-room safe for their valuables. It was noted at the bottom of the form I understand the above options were available for my convenience and that I am responsible for using the options available to secure my valuables. I understand (the facility) is not responsible for my personal valuables.
1. Record review revealed the facility admitted Resident #61 on 02/07/2022. Admitting diagnoses included Vertigo, Generalized Muscle Weakness, numerous circulatory issues, and Atrial Fibrillation. The facility assessed Resident #61 as having a Brief Interview for Mental Status (BIMS) score of 15/15, which indicated the resident was cognitively intact.
Interview, with Resident #61, on 12/02/2022, at 11:07 AM, revealed he/she noticed missing checks from his/her checkbook, which was kept in his/her locked drawer, sometime at the end of September. Further interview revealed he/she then checked his/her account balance and noticed a check he/she had not written. Continued interview revealed he/she then called the bank and was told about check #212 in the amount of $316.12. The check was dated 09/24/2022, made out to CNA #38, signed and cashed by CNA #38. Resident #61 stated the bank reimbursed the check amount of $316.12, and that account was closed. Resident #61 opened a new account. The resident stated the facility interviewed him/her and reimbursed him/her the cost of ordering checks for the new account. Additional interview, on 12/16/2022, revealed Maintenance had inspected the top drawer lock and said it was locking. Resident #61 stated that sometimes the lock worked but, often times it would not lock. He/she stated that there was no offer of a room safe until the State Survey Agency (SSA) Representative began investigating the incident.
Review of the Resident Fund and Security Acknowledgement form, dated 02/07/2022 (admission date) revealed Resident #61 had checked the boxes declining Resident Trust Account and utilizing the facility safe but did check the box that he/she wanted to use a room safe.
Interview with the Director of Nursing (DON), on 12/05/2022 at 4:04 PM, revealed when a resident was admitted to the facility, they were offered a safe for their valuables. The safe would be installed by maintenance, usually in the closet. All staff had been educated on the process of talking to residents about keeping their valuables locked up or perhaps sending them home with family.
Interview on 11/30/2022, at 3:24 PM, with the Administrator, revealed the facility discussed valuables with the residents on admission. He stated residents were offered a safe and only the resident would have the code. He stated he was not aware Resident #61 had requested a safe or that the lock did not always work on the resident's locked drawer.
Interview with the Maintenance Director, on 12/07/2022 at 10:24 AM, revealed if a resident had valuables there was a locked drawer in the room they could use. If the resident requested a safe in the room a work order was placed, and he installed the safe the next day. If a resident wanted the valuables locked in a safe immediately, the facility had a safe in the Business Office residents could use to store small valuables.
Review of the facility investigation, dated 09/30/2022, revealed CNA #38 was suspended pending the investigation results. Residents or Representatives that she may have taken care of, were interviewed without further concerns. Staff was interviewed and re-educated on Abuse and the reporting process (reviewed by this writer). Additionally, a report was made to the local Police Department.
2. The facility admitted Resident #40 on 12/28/2021 and he/she was discharged on 01/08/2022. Please check these dates, I though Resident #40 was in the facility at the time of the survey. The resident had diagnoses of diverticulitis, anxiety and gastrointestinal bleeding. The facility assessed the resident with a Brief Interview Mental Status (BIMS) of fourteen (14) out of fifteen (15) showing the resident was cognitively intact.
Interview with Resident #40's Health Surrogate, on 12/14/2022 at 10:50 AM, revealed she tried to convince the resident he/she really had no need to keep money in the room, but the resident was someone who was used to always having money on himself/herself. Resident #40's Health Surrogate also stated the facility provided a locked drawer to keep money in; however, she felt it could very easily be broken into and it was not very secure. She also revealed the resident had a credit/debit card that the sitter used to purchase items for the resident.
Interview with Resident #40, on 12/16/2022 at 9:00 AM, revealed his/her money continued to get stolen out of his/her room. The resident revealed the locked cabinet was not a secure place to keep his/her money. The resident explained the lock on the cabinet just spun around and around and did not keep the drawer locked.
Review of facility five (5) day report dated 03/01/2022 revealed Resident #40 reported he/she had $20 missing from his/her room. Staff were interviewed and asked did you go into [NAME] House room [ROOM NUMBER] on 02/18/2022 through 02/21/2022, Did the resident tell you he/she was missing money?, Did you see any money in the resident's room?, Do you know what happened to the resident's missing money? These questions were all answered in a way that left the facility unable to substantiate the case. However, there was no documentation or evidence the facility checked the resident's locking cabinet to identify if it was in working order.
The Administrator revealed on 12/16/2022 at 9:20 AM, overtime the mechanisms in which residents secured their valuables could fail. Police Report #80-22-01032 was filed.
Review of facility five (5) day report dated 02/18/2022, revealed the resident reported $58 was missing from his/her room. The facility interview with Resident #40 revealed his/her private sitter did not return to care for him/her the day after the money went missing. The resident stated, He/She did not give anyone permission to take his/her money from his/her wallet or giving money to anyone since Friday. The resident stated the money that went missing was in his/her wallet located in the nightstand. The facility also talked to the resident Health Surrogate, who informed them she did leave the resident with $58 in his/her wallet and she had contacted the private sitter company and reported it was believed the sitter took the money. All of the residents on [NAME] House were questions as to any missing money or property and revealed they had not had money missing and any property they could not locate was recovered. All staff working in the area were asked if they were aware of a resident missing any money and each staff member stated No except the staff member Resident #40 reported to. All staff were asked if they were aware of anyone taking money from a resident and each staff member answered no.
The Executive Director (ED) of the outside Sitter Agency sent an email on 12/19/2022 at 3:15 PM, and revealed a staff member from the facility (she did not know who) called and informed her there was a problem with Sitter #1 and complained on 02/13/2022, he had taken the resident's car without permission for an excessive amount of time. The ED revealed it was asked that Sitter #1 not return to provide care for Resident #40 anymore. The ED also revealed Sitter #1 had other complaints from different family members and different facilities, in which they no longer wanted Sitter #1 to provide care for their family member. Sitter #1 quit his job without notice.
Interview with Personal Sitter #2 present in the room, on 12/16/2022 at 9:00 AM, revealed she had been sitting with Resident #40 for about a week and a half. She stated the lock on the drawer did not work, she would assist the resident in trying to lock it before they left the room. She stated when the key was in the lock it just spun and spun. She also revealed if the lock stayed in place the drawer could easily be opened.
On 12/08/2022 at 3:31 PM, interview with the Director of Nursing (DON), revealed staff was educated, in new hire orientation, regarding abuse. It included the different types of abuse, reporting of abuse, and the immediate response. The staff was offered the types of abuse on their name tags. Her process for preventing abuse was constant education, she was always out talking to residents, following up on grievance and complaints. She stated she had no tolerance for abuse.
Attempted interview with Social Worker #3, on 12/14/2022 at 10:22 AM and 12/15/2022 at 2:20 PM, voice message left each time without a call back.
Interview with the previous Social Service Director (SSD) on 12/07/2022 at 10:52 AM, revealed she was not able to remember any incidents for her time at the facility. She was not willing to answer questions.
Interview with the Administrator, on 12/15/2022 at 11:55 AM, revealed all staff during admission of new residents go over the importance of residents keeping their valuables locked up. He explained resident in long term care could use the Business Office safe for any amount of time even though documentation says it is temporary. He stated when a resident went out to the hospital staff would bring items such as Interactive Personal Application Device (IPAD) or phones and they would be placed in the safe until a family member or the resident picked it up.
Additional interview with the Administrator, on 12/16/2022 at 9:20 AM, revealed the facility had taken the necessary action to prevent resident proper/valuables from being taken. He expressed that over time mechanisms could fail. However, he was looking into getting safes for each resident room, to better secure resident valuables. The Administrator reported nothing had been identified as a trend for misappropriation of property.