Willow Wood at Woldenberg Village
Inspected within the last 6 months. Data reflects current conditions.
Willow Wood at Woldenberg Village has a Trust Grade of C, which means it is average and falls in the middle of the pack among nursing homes. It ranks #112 out of 264 facilities in Louisiana, placing it in the top half, and #3 out of 11 in Orleans County, indicating that only two local options are better. Unfortunately, the facility's trend is worsening, with issues increasing from 3 in 2024 to 10 in 2025. Staffing is a strength, with a 4 out of 5 rating and only 36% turnover, which is better than the state average. However, the facility has faced $40,248 in fines, which is concerning as it suggests some compliance issues. There have been serious findings, including an incident where a resident was bitten by another resident, resulting in visible injury and requiring first aid. Other concerns included failures to properly evaluate residents after falls and not following procedures for cleaning and storing nebulizer equipment. While the staffing and ranking are positives, these incidents highlight significant weaknesses that families should consider.
- Trust Score
- C
- In Louisiana
- #112/264
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 36% turnover. Near Louisiana's 48% average. Typical for the industry.
- Penalties ✓ Good
- $40,248 in fines. Lower than most Louisiana facilities. Relatively clean record.
- Skilled Nurses ⚠ Watch
- Each resident gets only 14 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ⚠ Watch
- 20 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (36%)
12 points below Louisiana average of 48%
Facility shows strength in staffing levels, fire safety.
The Bad
Above Louisiana average (2.4)
Meets federal standards, typical of most facilities
10pts below Louisiana avg (46%)
Typical for the industry
Above median ($33,413)
Moderate penalties - review what triggered them
The Ugly 20 deficiencies on record
Jul 2025
7 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0554
(Tag F0554)
Could have caused harm · This affected 1 resident
Based on observations, interviews, and record reviews, the facility failed to assess a resident for self-administration of medications for 1 (Resident #6) of 1 (Resident #6) sampled resident investiga...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected 1 resident
Based on interview and record review the facility failed to ensure a resident with a new diagnosis of schizophrenia was referred to the appropriate state agency for a Preadmission Screening and Reside...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to ensure a pressure reducing mattress was inflated f...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected 1 resident
Based on observation, interviews and record reviews, the facility failed to administer a resident's enteral feeding (intake of food through a tube placed into the stomach) as ordered for 1 (Resident #...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interviews, and record review, the facility failed to serve food in a sanitary manner for 1 (Resident #51) of 10 (Resident #10, Resident #26, Resident #41, Resident #50, Resident...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to:
1. ensure the facility completed evaluations afte...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected multiple residents
Based on observations, interviews, and record reviews, the facility failed to:
1. Change nebulizer supplies per facility policy (Resident #51); and,
2. Store nebulizer mouthpiece per facility policy ...
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May 2025
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0571
(Tag F0571)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a resident was not required to supply a personal sitter (a c...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0628
(Tag F0628)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to notify a resident's representative and the State's Long-Term Care...
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MINOR
(B)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected multiple residents
Based on observations and interviews, the facility failed to ensure the daily nurse staffing information was posted daily in a prominent place readily accessible as required.
Findings:
Observations o...
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Jul 2024
2 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure insulin (a medication used to lower blood sugar) was discard...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on record reviews, observations, and interviews, the facility failed to:
1. Ensure raw chicken was thawed in a sanitary manner;
2. Ensure the walk in cooler was kept clean and sanitary;
3. Ens...
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Jan 2024
1 deficiency
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure a resident's medication was available to be administered for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resid...
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Nov 2023
1 deficiency
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Free from Abuse/Neglect
(Tag F0600)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and record reviews the facility failed to protect a resident's right to be free from resident t...
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Aug 2023
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0554
(Tag F0554)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to assess a resident for self-administration of drugs...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on record review, observations, and interview, the facility failed to maintain an infection prevention and control program by:
1. Failing to ensure hand hygiene was maintained while performing w...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observations, record reviews, and interview, the facility failed to store and distribute food in a manner to prevent the possibility of food contamination.
Findings:
Observation of the facil...
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Jul 2023
1 deficiency
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to:
1. Protect the resident's right to be free from verbal abuse by...
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May 2023
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a resident was free from sexual abuse for 1 (Resident #1) ...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
Based on record reviews and interviews, the facility failed to ensure a thorough investigation was completed for allegations of abuse for 2 (Resident 1 & Resident #5) of 5 (Resident #1, Resident #2, R...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 36% turnover. Below Louisiana's 48% average. Good staff retention means consistent care.
- • 20 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
- • $40,248 in fines. Higher than 94% of Louisiana facilities, suggesting repeated compliance issues.
- • Grade C (55/100). Below average facility with significant concerns.
About This Facility
What is Willow Wood At Woldenberg Village's CMS Rating?
CMS assigns Willow Wood at Woldenberg Village an overall rating of 3 out of 5 stars, which is considered average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Willow Wood At Woldenberg Village Staffed?
CMS rates Willow Wood at Woldenberg Village's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 36%, compared to the Louisiana average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Willow Wood At Woldenberg Village?
State health inspectors documented 20 deficiencies at Willow Wood at Woldenberg Village during 2023 to 2025. These included: 1 that caused actual resident harm, 18 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Willow Wood At Woldenberg Village?
Willow Wood at Woldenberg Village is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 120 certified beds and approximately 111 residents (about 92% occupancy), it is a mid-sized facility located in NEW ORLEANS, Louisiana.
How Does Willow Wood At Woldenberg Village Compare to Other Louisiana Nursing Homes?
Compared to the 100 nursing homes in Louisiana, Willow Wood at Woldenberg Village's overall rating (3 stars) is above the state average of 2.4, staff turnover (36%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Willow Wood At Woldenberg Village?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Willow Wood At Woldenberg Village Safe?
Based on CMS inspection data, Willow Wood at Woldenberg Village has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Willow Wood At Woldenberg Village Stick Around?
Willow Wood at Woldenberg Village has a staff turnover rate of 36%, which is about average for Louisiana nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Willow Wood At Woldenberg Village Ever Fined?
Willow Wood at Woldenberg Village has been fined $40,248 across 1 penalty action. The Louisiana average is $33,481. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Willow Wood At Woldenberg Village on Any Federal Watch List?
Willow Wood at Woldenberg Village is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.