SOUTHERN HILLS HEALTHCARE AND REHABILITATION

9105 BAIRD ROAD, SHREVEPORT, LA 71118 (318) 688-6691
For profit - Corporation 101 Beds THE BEEBE FAMILY Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#243 of 264 in LA
Last Inspection: February 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Southern Hills Healthcare and Rehabilitation has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranking #243 out of 264 facilities in Louisiana places it in the bottom half, and #20 out of 22 in Caddo County suggests only one other local option is worse. The facility is worsening, with the number of issues increasing from 2 in 2024 to 13 in 2025. Staffing is rated average at 3 out of 5 stars, with a turnover rate of 41%, which is better than the state average, but there is less RN coverage than 87% of facilities, raising concerns about oversight. Notably, there have been critical incidents, including a failure to protect a resident from sexual abuse and a lack of proper reporting to authorities, signifying serious lapses in safety and care standards. While there are some strengths in staffing stability, the overall situation is troubling, highlighting a need for families to carefully consider their options.

Trust Score
F
0/100
In Louisiana
#243/264
Bottom 8%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
2 → 13 violations
Staff Stability
○ Average
41% turnover. Near Louisiana's 48% average. Typical for the industry.
Penalties
○ Average
$70,924 in fines. Higher than 61% of Louisiana facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 9 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
24 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 2 issues
2025: 13 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (41%)

    7 points below Louisiana average of 48%

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Louisiana average (2.4)

Significant quality concerns identified by CMS

Staff Turnover: 41%

Near Louisiana avg (46%)

Typical for the industry

Federal Fines: $70,924

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: THE BEEBE FAMILY

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 24 deficiencies on record

4 life-threatening
May 2025 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews, the facility failed to ensure a resident received adequate supervision to p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews, the facility failed to ensure a resident received adequate supervision to prevent incidents and accidents. The facility failed to ensure a resident received supervision during incontinent care for 1 (#2) of 3 (#1, #2, #3) residents reviewed for falls. The deficient practice resulted in an immediate jeopardy for Resident #2 on 04/26/2025 at approximately 5:00 a.m. when Resident #2 fell out on the left side of the bed during incontinent care when S4CNA (Certified Nursing Assistant) failed to ensure the resident was secured and safe in the bed to prevent her from falling before she turned away to retrieve an adult brief from the over bed table leaving Resident #2 unsupervised causing Resident #2's fall resulting in a fractured right femur. Resident #2 was transferred to a local ER (Emergency Room) on 04/26/2025. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a past noncompliance citation. Findings: Resident #2 was admitted to the facility on [DATE] with diagnoses, which included in part, unspecified fracture of lower end of right femur, subsequent encounter for closed fracture with routine healing, Rheumatoid arthritis, type 2 diabetes mellitus without complications, other lack of coordination, pain unspecified and unspecified abnormalities of gait and mobility. Review of Resident #2's most recent completed Quarterly MDS(Minimum Data Set) assessment dated [DATE] revealed in part, Resident #2 had a BIMS (Brief Interview Status) score of 15, which indicated Resident #2 was cognitively intact that includes normal thinking, learning, and memory abilities. Resident #2 was always incontinent of bowel and bladder and dependent on staff for ADL (activities of daily living) care. Review of Resident #2's comprehensive care plan revealed in part, Resident #2 was at risk for falls related to impaired mobility, with approaches in place prior to the fall injury. ADLs were bed mobility Resident #2 needed extensive assistance. Review of the facility's Incident Report dated 04/26/2025 at 05:00 a.m., revealed in part, S4CNA stated during Resident #2's incontinent care, she (S4CNA) turned away to retrieve an adult brief from the over bed table leaving Resident #2 unsupervised causing Resident #2's fall resulting in a fractured right femur. Resident #2 was transferred to a local ER (Emergency Room) on 04/26/2025. Review of S4CNA's signed witness statement dated 04/27/2025 revealed S4CNA documented she was changing Resident #2, Resident #2 had turned and grabbed the side rail so I (S4CNA) reached the other way to grab a diaper that was on the other side which took 2 seconds I (S4CNA) look back over Resident #2 had must got weak and let go. After the fall I (S4CNA) immediately got the nurse. Review of Resident #2's nurse's progress notes dated 04/26/2025 at 5:00 a.m. by S5LPN (licensed practical nurse) which read in part: S5LPN notified per S4CNA Resident#2 was on the floor. Upon entry of room S5LPN noted Resident #2 laying on her left side on the floor with the bed in the high position. When asked what happened S4CNA reported she was changing Resident #2 reached over to grab a diaper to put under her, turn back around and Resident #2 was on the floor. S5LPN assessed Resident #2's range of motion, pain and skin. Resident #2 complained of pain level of 8 to 10 to right knee. S5LPN noted ½ centimeter skin tear to Resident #2's jaw, blood pressure 152/93, pulse 82, respiration 18. Temp. 98.4, oxygen saturation 90%, oxygen at 2 liters continuous by way of nasal cannula. Resident #2 assisted from floor per Hoyer Lift. Resident #2 was administered 2 Tylenol 325 for pain per standing orders. At 5:08 a.m. order received from on call nurse practitioner to send Resident #2 to E.R. (emergency room). At 5:12 a.m. ambulance called, 5:19 a.m. spouse was called no answer. At 5:22 a.m. Resident #2's son was notified of incident. At 5:26 a.m. Resident #2 left facility via stretcher per ambulance to local hospital E.R. DON (Director of Nursing) notified Review of Resident #2's hospital records dated 04/26/2025, revealed she was diagnosed with a non-operative right distal femur fracture. Resident #2 is to remain in an immobilizer for 6 to 8 weeks. Observation on 05/13/2025 at 9:40 a.m. Resident #2 was alert and talkative sitting up in a wheelchair at the bedside. Resident #2 had an immobilizer to her right leg that was slightly elevated. Resident #2's fingers and hands were deformed and twisted. Resident #2's bed had a weight reduction mattress on it, bilateral assisted side rails attached properly to the bed. During an interview on 05/13/2025 at 9:50 a.m., Resident #2 reported she had slipped out of her bed on the left side when S4CNA was cleaning her up. Resident #2 reported S4CNA just wasn't paying attention, talking on that phone. When Resident #2 was asked if she used the side rails to turn and reposition herself she responded, No. Resident #2 reported she was not able to hold on to the side rails for a long time due to the arthritis in her hands. Resident #2 reported she did not have much pain in that right leg now. Resident #2 reported the pain was nothing like the pain she had when she first fell. She reported the nurses gave her something for pain and it worked. During an interview on 05/13/2025 at 12:15 p.m., S3CNA Supervisor reported she was not working when the incident occurred with Resident #2 and S4CNA. S3CNA Supervisor reported S4CNA reported to her she was providing incontinent care to Resident #2 when she turned around to get an adult brief from the over bed table and Resident #2 fell out of the bed. S3CNA Supervisor reported S4CNA reported Resident #2's bed was in a high level so that she could work. S3CNA Supervisor reported S4CNA reported to her Resident #2 was holding on to the side rails and lost her grip and fell on the floor. During an interview on 05/13/2025 at 12:35 p.m., S1Administrator reported when she was notified about the incident with Resident #2 she went to the hospital to interview her (Resident #2). S1Administrator reported Resident #2 reported she lost her grip on the side rail. S1Administrator reported Resident #2 reported she was turned on her left side when her legs and feet dragged her to the floor. S1Administrator reported Resident #2 reported S4CNA was on her cell phone. S1Administrator reported she believed Resident #2 when she said S4CNA was on her cell phone. S1Administrator reported S4CNA should not have been on her cell phone. S1Administrator reported S4CNA was sent home immediately by S2DON. During an interview on 05/13/2025 at 12:50 p.m., S4CNA reported she was providing incontinent care for Resident #2 and she had turned on her on side away from her. S4CNA reported Resident #2 was holding onto the side rail. S4CNA reported Resident #2 let go of the side rail when she turned around to get a brief from the over bed table. S4CNA reported resident #2's legs went off the bed and she fell out the bed. S4CNA reported the bed was positioned high so she could work. S4CNA reported she did not go off and leave Resident #2, she hollered for a nurse in the hall to get Resident #2's nurse to come. S4CNA reported Resident #2 complained of right knee pain. During an interview on 05/13/2025 at 3:00 p.m., S2DON reported when she was notified about the incident she sent S4CNA home immediately pending the investigation. S2DON reported they called S4CNA to come back into the facility Monday 04/28/2025 to write her statement of what happened. S2DON reported S4CNA was suspended for three days and returned to work 05/01/2025. S2DON reported S4CNA was placed on the evening shift so that she could work with another CNA and be monitored. S2DON agreed a resident's bed should never be left in a high position when staff is not right there with them providing care. S2DON agreed even if staff steps or turns away for even a second to make sure that a resident is in a safe positon and the bed is in a low position. During an interview on 05/14/2025 at 10:25 a.m., S1Administrator confirmed the corrective actions put into place were completed on 05/01/2025 and monitoring would be ongoing for three months or until compliance is achieved per QA (quality assurance) committee. During the survey, in-services records, QAPI (Quality Assessment and Performance Improvement), and monitoring tools were reviewed and it was determined the facility had implemented the following actions prior to surveyor entering the facility to correct the deficient practice. The facility implemented the following actions to correct the deficient practice beginning on 04/26/2025 with a completion date of 05/01/2025: 1. On 4/26/2025 S4CNA was sent home immediately by S2DON and suspended for 3 days. 2. On 04/26/2025, 04/27/2025 and 04/28/2025 The facility initiated in-services, QAPI, Corrective Action Plan, monitoring tools were implemented to ensure compliance with ADL care provided for Dependent Residents twice weekly times three months and CNA Evaluations were conducted with CNAs on ADL care, resident rights, reporting accurately status of resident; Resident Rights & Accident Prevention, change in condition, skin breaks, bruises and injuries. 3. On 04/26/2025, 04/27/2025 and 04/28/2025 S3CNA Supervisor in-serviced all CNAs, Nurses, and Van Driver on the facility's cell phone policy, resident ADL care, fall prevention and safety and repositioning. 4. On 04/28/2025 Interviews were conducted with interviewable residents who said they had no problems with S4CNA when she worked on their hall. 5. On 05/01/2025 Resident #2's care plan revised to require 2 person assist in transfers with the use of the Hoyer lift and one additional person to be in the room to witness everything was being done correctly. 6. On 05/01/2025 S4CNA returned to work on the evening shift instead of the night shift for closer monitoring on a different hall. S3CNA Supervisor completed additional training with S4CNA including utilizing [NAME] the Skills Mannequin, have supplies close and within reach, to never leave the resident, reposition the resident to prevent them from falling, educated on turning and repositioning, and lifting to prevent injury to the resident and yourself.
Feb 2025 12 deficiencies 3 IJ (3 facility-wide)
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to protect the residents' right to be free from sexual abuse and psyc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to protect the residents' right to be free from sexual abuse and psychosocial harm from another resident for 1 (Resident #36) of 2 (Resident #2 and Resident #36) residents reviewed for abuse. Resident #36 was subject to unwanted sexual contact by Resident #2. The deficient practice resulted in an Immediate Jeopardy on 09/08/2024 at 9:00 p.m. when S4 CNA (Certified Nursing Assistant) observed Resident #2 touching Resident #36's breast in the facility's unlit dining room. S5RN (Registered Nurse) asked Resident #36, who was cognitively impaired, Were you (Resident #36) being touched by Resident #2? and Resident #36 replied, Well yeah, just down here as she pointed to S5 RN's breast. S5 RN asked Resident #36 if she wanted that to happen and Resident #36 replied, No. S5 RN asked Resident #36 if she was uncomfortable and Resident #36 stated, Yes. Even though there was no significant decline in mental or physical functioning, it can be determined that the reasonable person would have experienced severe psychosocial harm as a result of the sexual abuse, since a reasonable person would not expect to be treated in this manner in his own home or a health care facility. By the facility failing to implement protective measures, there was a high likelihood that additional severe harm, injury, or death could occur to any of the 74 residents residing in the facility. S1 Administrator was notified of the Immediate Jeopardy on 02/06/2025 at 3:30 p.m. The Immediate Jeopardy was removed on 02/07/2025 at 4:45 p.m. The facility implemented an accepted Plan of Removal as confirmed through onsite observations, interviews and record reviews prior to the exit. Findings: Review of the facility's Incident Investigation and Reporting policy with a last review date of 05/2024, revealed in part: Purpose: To provide guidance to the facility for investigation and reporting incidents of abuse, neglect, exploitation, misappropriation of property and/or other reportable incidents to LDH (Louisiana Department of Health), Health Standards Section, local law enforcement, and others as required by state and federal requirements. To ensure reporting reasonable suspicion of crimes against a resident within prescribed timeframes. 1. Each resident residing in this facility has the right to be free from any type of abuse including: verbal, sexual, mental, physical abuse, neglect, exploitation, misappropriation of resident property . Relevant terms - Sexual abuse: Is nonconsensual sexual contact of any type with a resident. Resident #2 Resident #2 was admitted to the facility on [DATE] with diagnoses, which included in part bipolar disorder, major depressive disorder-single episode severe with psychotic features, anxiety disorder, intellectual disabilities and delusional disorders. Review of Resident #2's most recent Quarterly MDS (Minimum Data Set) assessment dated [DATE] revealed in part, Resident #2 had a BIMS (Brief Interview for Mental Status) score of 09 out of 15 indicating moderate cognitive impairment. Resident #2 used antipsychotic medication on a routine basis. Resident #2 required set-up help by staff for mobility and transfers. Review of Resident #2's comprehensive care plan failed to reveal that any interventions or monitoring following the incident of sexual abuse on 09/08/2024 had been implemented. Resident #36 Resident # 36 was admitted to the facility on [DATE] with diagnoses, which included in part, unspecified dementia, moderate, with other behavioral disturbances, schizophrenia unspecified, Alzheimer's disease with late onset, and major depressive disorder, recurrent, severe. Review of Resident #36's Quarterly MDS assessment dated [DATE] revealed in part, Resident #36 had a BIMS score of 03 out of 15 indicating severely impaired cognition. Resident #36 was able to walk 150 feet with supervision and utilized a wheelchair as a mobility device. Review of Resident #36's comprehensive care plan failed to reveal protective measures had been implemented related to an incident of unwanted sexual contact by Resident #2. Review of Resident #36's medical record revealed, a nurse's note by S5 RN dated 09/08/2024 at 9:24 p.m. which read in part, S4 CNA reported to S5 RN that Resident #36 was being felt on in dining room by a male resident (Resident #2). Resident #36 found in dining room, lights off, standing in front of Resident #2's walker. When asked what was going on, Resident #2 was silent. Both residents separated. S5 RN asked, Were you (Resident #36) being touched by him (Resident #2)? Resident #36 stated, Well yeah, just down here as she (Resident #36) pointed to my (S5 RN) breast. S5 RN asked if she (Resident #36) wanted that to happen. She (Resident #36) stated, No. S5 RN asked if she (Resident #36) was uncomfortable; she (Resident #36) stated, Yes . Resident #36 sent to room, in stable condition. Review of an incident report dated 09/08/2024 at 9:00 p.m. related to Resident #2, and prepared by S5 RN revealed in part: Description: S4 CNA reported to S5 RN that Resident #2 was sitting in dining room with a female resident (Resident #36), Resident #2 grabbed her hand, pulled her close and began to feel on her breast. S4 CNA reports that she knocked on the window and Resident #2 stopped. S5 RN entered dining area; Resident #2 was sitting and Resident #36 was standing in front of him and his walker. S5 RN asked Resident #2 if he touched Resident #36's breasts. Resident #2 stated, I'm sorry, I won't do it again, I didn't mean it, I'm sorry. S5 RN explained that these actions were inappropriate and actions would have to be reported. Resident #2 continues to apologize. Resident #2 encouraged to head to bed but Resident #2 refused multiple times, Resident #2 stated, It's too early, I'm going to the TV room . Review of the facility's reportable incident list 05/01/2024 to 02/03/2025 failed to reveal a report of sexual abuse on 09/08/2024 had been submitted to the appropriate state agency for review. During an interview on 02/04/2025 at 1:00 p.m., S2 DON (Director of Nursing) reported she was unable to find any ongoing monitoring of Resident #2. S2 DON identified the staff involved in the reporting of the incident as S5 RN and S4 CNA, neither still work at the facility. S2 DON identified the victim as Resident #36. During an interview on 02/04/2025 at 4:30 p.m., S2 DON reported she had not provided in-service training to all staff on abuse and neglect following the incident with Resident #2 and should have. During a telephone interview on 02/06/2025 at 3:00 p.m., S4 CNA reported she was walking by the glassed-in dining room directly adjacent from the nurse's station and happened to notice Resident #2 and #36 in the dining room. Resident #36 was standing in front of Resident #2. She stopped to see what was going on because the lights were off and she saw Resident #2 playing with Resident #36's breast. She banged on the dining room window and called the nurse/S5 RN who immediately went in the dining room and separated them. S4 CNA reported she was not aware of any in-services done at the time or right after the incident about abuse. During an interview on 02/06/2025 at 10:50 a.m., S1 Administrator acknowledged she was not made aware of the sexual abuse incident of Resident #36 being inappropriately touched by Resident #2, until 02/04/2025. S1 Administrator reported she was out during the incident date and she had not been informed upon return. S1 Administrator acknowledged a report was never submitted to the appropriate state agency or law enforcement and should have been. During an interview on 02/06/2025 at 11:05 a.m., S2 DON reported she was working on the night of the incident and conducted an abuse in-service on 09/08/2024 with the on-site evening shift and oncoming night shift staff but had not in-serviced the day shift or remaining staff members on abuse. S2 DON acknowledged she was responsible for in-servicing the staff on the abuse/neglect policy including recognizing signs, investigations, protection, and reporting procedures and failed to ensure all staff had been in-serviced. S2 DON reported she was responsible for overseeing that interventions were put into place to protect the residents but she had not reviewed the assessments and monitoring findings and should have. S2 DON acknowledged she did not notify the Administrator of the sexual abuse allegations towards Resident #36 or report it to the appropriate state agency or law enforcement and should have. During an interview on 02/06/2025 at 11:20 a.m., S3 Corporate Nurse reported she was notified of the incident by the DON the following day 09/09/2024. S3 Corporate Nurse acknowledged S1 Administrator had never been informed of the sexual abuse incident and she should have made sure S1 Administrator was made aware. S3 Corporate Nurse reported she would be responsible to oversee the monitoring. S3 Corporate Nurse acknowledged she had not confirmed the completion of ongoing monitoring. During an interview on 02/07/2025 at 10:30 a.m., S2 DON acknowledged no interventions had been put into place for the safety of Resident #36 or all other residents related to the sexual abuse incident and should have been. During an interview on 02/06/2025 at 4:00 p.m., S1 Administrator and S3 Corporate Nurse acknowledged the facility failed to properly report the allegation of sexual abuse and appropriately monitor the situation and should have. The facility's Plan of Removal: Resident #36 and all other residents have the potential for similar outcome. Two residents were unsupervised in the facility dining room with lights off on 09/08/2024. S4 CNA witnessed in the facility dining room with lights off Resident #2 touching Resident #36's breast. Resident #2 and Resident #36 were immediately separated by S4 CNA and S5 RN. Resident #2 was placed on one-on-one supervision until NP (Nurse Practitioner) saw him 09/09/2024. On 09/08/2024 Resident #36 had body audit completed by RN with no bruising, discoloration or skin impairment. Facility will ensure on February 6, 2025 residents are free from sexual abuse to prevent the likelihood of serious injury, serious harm, serious impairment or death. On February 6, 2025 the facility conducted body audits on all twenty-five cognitively impaired female residents. On February 6 and 7, 2025 Facility interviewed 8 male and 27 female residents who were interviewable to ensure there has been no other occurrence. On February 5, 2025 facility began immediately all facility staff in-servicing on how to report allegation of abuse/suspicion of inappropriate sexual conduct and who to report the allegation of abuse/suspicion if noted. Staff will not be allowed to perform their duties until they have been properly trained by the Administrator or properly trained designee. The facility will include in Resident #2's care plan and task behaviors q (every) 2 hours to be monitored by staff. The DON or designee will review behaviors five days a week beginning 02/07/2025 with ongoing monitoring. Resident #2's plan of care has been reviewed/revised with increased supervision. Any resident that exhibits inappropriate sexual behavior will have an individualized Person-Centered Care Plan developed with the appropriate goals to address the protection of those residents deemed incapable of making consent. Beginning February 7, 2025 nursing staff will visually observe Resident #2 every two hours for increased supervision and will be ongoing. The Regional Supervisor conducted an in-service on 02/06/2025 at 5:00 p.m. with Department Head Staff to include Administrator/Abuse Coordinator, DON, Department Staff on Abuse & Neglect, Elder Justice Act, Review of corporate training video on Abuse and Neglect, State Agency and Law Enforcement. These Department heads will conduct further training of staff during monthly staff meeting. Regional Corporate Supervisors will oversee to ensure compliance. Administrator/designee began in-servicing all facility staff beginning on February 5, 2025 on how to report allegations of abuse/suspicion of any type of abuse to include inappropriate sexual conduct and who to report the allegation/suspicion if noted. Staff will not be allowed to perform their duties until they have been properly trained by the Administrator or properly trained designee. This in servicing began on February 5, 2025 at 4:00 p.m. and will continue until all staff have been in-serviced. All Residents that exhibit inappropriate sexual behavior will be monitored by all staff beginning on February 6, 2025. The facility Abuse Coordinator plans to monitor staff competency by direct observation, and continued in-servicing. All residents will be monitored for through direct observations, interviews and staff interviews 5 times per week and documenting effects on a facility QA (Quality Assurance) tool. These audits will continue until substantial compliance is achieved and monthly times two months. QA monitoring tools were initiated on February 6, 2025 and will be ongoing. On February 6, 2025 the Facility conducted an Emergency QA with the facility Medical Director's Nurse Practitioner to outline all a fore mentioned protocol. The QA will be on going until substantial compliance is achieved. Any residents that exhibit inappropriate sexual behavior will have an individualized/Person Centered Care Plan developed with the appropriate goals to address the protection of those residents deemed incapable of making consent. QAPI (Quality Assurance Performance Improvement) was initiated on February 6, 2025, along with corrective action plan and monitoring tools. QA Committee will review in next Quarterly Meeting with Medical Director in attendance to give guidance and input to QA program. Date Facility Asserts the Likelihood for Serious Harm to Any Recipient No Longer Exists: 02/07/2025.
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Report Alleged Abuse (Tag F0609)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure an alleged violation of sexual abuse was reported immediat...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure an alleged violation of sexual abuse was reported immediately to the facility's administrator, to the appropriate state agency within 2 hours after the allegations were made and to local law enforcement for 1 (Resident #36) of 2 (Resident #2 and Resident #36) residents reviewed for abuse. Resident #36 was subject to unwanted sexual contact by Resident #2. The deficient practice resulted in an Immediate Jeopardy on 09/08/2024 at 9:00 p.m. when S4 CNA (Certified Nursing Assistant) observed Resident #2 touching Resident #36's breast in the facility's unlit dining room. S5 RN (Registered Nurse) asked Resident #36, who is cognitively impaired, Were you (Resident #36) being touched by Resident #2? and Resident #36 replied, Well yeah, just down here as she pointed to S5 RN's breast. S5 RN asked Resident #36 if she wanted that to happen and Resident #36 replied, No. S5 RN asked Resident #36 if she was uncomfortable and Resident #36 stated, Yes. Even though there was no significant decline in mental or physical functioning, it can be determined that the reasonable person would have experienced severe psychosocial harm as a result of the sexual abuse, since a reasonable person would not expect to be treated in this manner in his own home or a health care facility. By the facility failing to implement protective measures, there was a high likelihood that additional severe harm, injury, or death could occur to any of the 74 residents residing in the facility. S1 Administrator was notified of the Immediate Jeopardy on 02/07/2025 at 11:10 a.m. The Immediate Jeopardy was removed on 02/07/2025 at 5:15 p.m. The facility implemented an accepted Plan of Removal as confirmed through onsite observations, interviews and record reviews prior to the exit. Findings: Review of the facility's Incident Investigation and Reporting policy with a last review date of 05/2024, revealed in part: Purpose: To provide guidance to the facility for investigation and reporting incidents of abuse, neglect, exploitation, misappropriation of property and/or other reportable incidents to LDH (Louisiana Department of Health), Health Standards Section, local law enforcement, and others as required by state and federal requirements. To ensure reporting reasonable suspicion of crimes against a resident within prescribed timeframes. 1. Each resident residing in this facility has the right to be free from any type of abuse including: verbal, sexual, mental, physical abuse, neglect, exploitation, misappropriation of resident property . Relevant terms - Sexual abuse: Is nonconsensual sexual contact of any type with a resident. 3. Abuse, Neglect .are crimes and shall be reported to proper authorities as such. In the event of any incident involving an allegation or suspicion of mistreatment, exploitation, neglect, abuse ., each occurrence will be reported immediately to the Administrator of the Facility . The Administrator shall report to the State Survey Agency and local law enforcement entities in which the facility is located, any allegation or reasonable suspicion of a crime against any resident. The administrator shall report not later than 2 hours after forming the suspicion. 5. Additional incidents that must have a thorough investigation and may require reporting, as determined by the NF (Nursing Facility) especially in consideration to abuse and/or neglect, to the state agency with the implementation of corrective action(s), and referrals, as appropriate to the appropriate authorities/agencies. 6. The facility will thoroughly investigate all alleged violations under the direct supervision of the Administrator. The facility will take all necessary steps to prevent occurrence and/or further potential abuse. 7. During and after the investigation, the residents will be protected from harm through frequent supervision by staff. Resident # 36 was admitted to the facility on [DATE] with diagnoses, which included in part, unspecified dementia, moderate, with other behavioral disturbances, schizophrenia unspecified, Alzheimer's disease with late onset, and major depressive disorder, recurrent, severe. Review of an incident report dated 09/08/2024 at 9:00 p.m. related to Resident #2, and prepared by S5 RN revealed in part: Description: S4 CNA reported to S5 RN that Resident #2 was sitting in dining room with a female resident (Resident #36), Resident #2 grabbed her hand, pulled her close and began to feel on her breast. S4 CNA reports that she knocked on the window and Resident #2 stopped. S5 RN entered dining area; Resident #2 was sitting and Resident #36 was standing in front of him and his walker. S5 RN asked Resident #2 if he touched Resident #36's breasts. Resident #2 stated, I'm sorry, I won't do it again, I didn't mean it, I'm sorry. S5 RN explained that these actions were inappropriate and actions would have to be reported. Resident #2 continues to apologize. Resident #2 encouraged to head to bed but Resident #2 refused multiple times, Resident #2 stated, It's too early, I'm going to the TV room . Review of the facility's reportable incident list 05/01/2024 to 02/03/2025 failed to reveal a report of sexual abuse on 09/08/2024 had been submitted to the appropriate state agency for review. Review of Resident #2's record failed to reveal a police report had been completed or police had been notified. During an interview on 02/06/2025 at 10:50 a.m., S1 Administrator acknowledged she was not made aware of the sexual abuse incident of Resident #36 being inappropriately touched by Resident #2, until 02/04/2025. S1 Administrator reported she was out during the incident date and she had not been informed upon return. S1 Administrator acknowledged a report was never submitted to the appropriate state agency or law enforcement and should have been. During an interview on 02/06/2025 at 11:05 a.m., S2 DON (Director of Nursing) confirmed she was working on the night of the incident. S2 DON acknowledged she did not notify the Administrator of the sexual abuse allegations towards Resident #36 by Resident #2 or report it to the appropriate state agency or law enforcement and should have. During an interview on 02/06/2025 at 11:20 a.m., S3 Corporate Nurse reported she was notified of the incident by the DON the following day 09/09/2024. S3 Corporate Nurse acknowledged S1 Administrator had never been informed of the sexual abuse incident and she should have made sure S1 Administrator was made aware. During an interview on 02/06/2025 at 4:00 p.m., S1 Administrator and S3 Corporate Nurse acknowledged the facility failed to properly report the allegation of sexual abuse. The facility's Plan of Removal: Resident #36 was the victim at the time of the event on 09/08/2024 at 9:00 p.m. The perpetrator, Resident #2 continues to reside in the facility. Resident #36 and all residents with an adverse event or incident that required reporting to the Administrator, State Agency and Law Enforcement. Education began on February 5, 2025, the Administrator began immediately in-servicing all facility staff on how to report an allegation of abuse, including the two hour time line to report with ongoing monitoring. The Regional Supervisor conducted an in-service on 02/06/2025 at 5:00 p.m. with the Administrator/Abuse Coordinator, DON, Corporate Nurse and Department Heads on timeline reporting requirements of two hours for any allegation or suspicion of adverse event or incident that requires reporting to the Administrator, State Agency and Law Enforcement. Education included Abuse & Neglect, Elder Justice Act, Review of corporate training video on Abuse and Neglect, State Agency and Law Enforcement. These Department heads will conduct further training of staff during monthly staff meeting. On February 7, 2025, nursing staff was in-serviced on a Reporting Decision Tree, which was placed at the nurse's station to give additional guidance to staff on reporting requirements. The facility Administrator will report within two hours, any allegation or suspicion of adverse event or incident that requires reporting to state agency and law enforcement. Monitoring: Regional Corporate Supervisors will oversee to ensure compliance. On February 6, 2025 the Facility conducted an Emergency QA (Quality Assurance) with the facility Medical Director's Nurse Practitioner to outline all aforementioned protocol. The QA will be on-going until substantial compliance is achieved. The facility will report within two hours any allegation or suspicion of abuse to State reporting office and Law Enforcement. QAPI (Quality Assurance Performance Improvement) was initiated on February 6, 2025, along with corrective action plan and monitoring tools. QA Committee will review in next Quarterly Meeting with the Medical Director in attendance, to give guidance and input to QA program. Date Facility Asserts the Likelihood for Serious Harm to Any Recipient No Longer Exists: 02/07/2025.
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

Based on interviews and record reviews, the facility failed to be administered in a manner that enabled its resources to be used effectively and efficiently to attain or maintain the highest practicab...

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Based on interviews and record reviews, the facility failed to be administered in a manner that enabled its resources to be used effectively and efficiently to attain or maintain the highest practicable physical, mental and psychosocial well-being for 1 (Resident #36) of 2 (Resident #2 and Resident #36) residents reviewed for abuse. The facility failed to have an effective system in place to: 1. protect Resident #36 from sexual abuse by Resident #2 and ensure all residents were free from abuse; 2. report abuse to the appropriate state agency and law enforcement. The deficient practice resulted in an Immediate Jeopardy on 09/08/2024 at 9:00 p.m. when S4 CNA (Certified Nursing Assistant) observed Resident #2 touching Resident #36's breast in the facility's glassed-in, unlit dining room. S5 RN (Registered Nurse) asked Resident #36, who is cognitively impaired, Were you (Resident #36) being touched by Resident #2? and Resident #36 replied, Well yeah, just down here as she pointed to S5 RN's breast. S5 RN asked Resident #36 if she wanted that to happen and Resident #36 replied, No. S5 RN asked Resident #36 if she was uncomfortable and Resident #36 stated, Yes. Even though there was no significant decline in mental or physical functioning, it can be determined that the reasonable person would have experienced severe psychosocial harm as a result of the sexual abuse, since a reasonable person would not expect to be treated in this manner in his own home or a health care facility. By the facility failing to implement protective measures, there was a high likelihood that additional severe harm, injury, or death could occur to any of the 74 residents residing in the facility. S1 Administrator was notified of the Immediate Jeopardy on 02/06/2025 at 3:30 p.m. The Immediate Jeopardy was removed on 02/07/2025 at 4:45 p.m. Findings, Cross reference F600 and F609: During an interview on 02/04/2025 at 1:00 p.m., S2 DON (Director of Nursing) reported she was unable to find any monitoring of Resident #2. During an interview on 02/04/2025 at 4:30 p.m., S2 DON reported she had not provided in-service training to all staff on abuse and neglect following the incident with Resident #2 and should have. During an interview on 02/06/2025 at 10:50 a.m., S1 Administrator acknowledged she was not made aware of the sexual abuse incident of Resident #36 being inappropriately touched by Resident #2, until 02/04/2025. S1 Administrator reported she was out during the incident date and she had not been informed upon return. S1 Administrator acknowledged a report was never submitted to the appropriate state agency or law enforcement and should have been. During an interview on 02/06/2025 at 11:05 a.m., S2 DON reported she was working on the night of the incident and conducted an abuse in-service on 09/08/2024 with the on-site evening shift and oncoming night shift staff but had not in-serviced the day shift or remaining staff members on abuse. S2 DON acknowledged she was responsible for in-servicing the staff on the abuse/neglect policy including recognizing signs, investigations, protection, and reporting procedures and failed to ensure all staff had been in-serviced. S2 DON reported she was responsible for overseeing that interventions were put into place to protect the residents but she had not reviewed the assessments and monitoring findings and should have. S2 DON acknowledged she did not notify the Administrator of the sexual abuse allegations towards Resident #36 or report it to the appropriate state agency or law enforcement and should have. During an interview on 02/06/2025 at 11:20 a.m., S3 Corporate Nurse reported she was notified of the incident by the DON the following day 09/09/2024. S3 Corporate Nurse reported she should have made sure S1 Administrator was made aware of the sexual abuse incident and she did not. S3 Corporate Nurse acknowledged she was responsible for overseeing the ongoing monitoring put into place and could not confirm the findings or completion of the monitoring. During an interview on 02/07/2025 at 10:30 a.m., S2 DON acknowledged no interventions had been put into place for the safety of Resident #36 or all other residents related to the sexual abuse incident and should have been. During an interview on 02/06/2025 at 4:00 p.m., with S1 Administrator and S3 Corporate Nurse, S1Administrator acknowledged she was responsible for providing oversight of the facility's abuse/neglect policy including reporting timeframes and making sure staff was educated on the necessary steps to ensure the safety and well-being of all residents. S1 Administrator and S3 Corporate Nurse acknowledged the facility failed to properly report the allegation of sexual abuse and appropriately monitor the situation and should have. The facility implemented an accepted Plan of Removal as confirmed through onsite observations, interviews and record reviews prior to the exit. The facility's Plan of Removal: Resident #36 and all other residents has the potential for similar outcome. On February 5, 2025 the facility began immediate all facility staff in-servicing on how to report allegation of abuse/suspicion of inappropriate sexual conduct and who to report the allegation of abuse/suspicion if noted. Staff will not be allowed to perform their duties until they have been properly trained by the Administrator or properly trained designee. The facility will include in Resident #2's care plan and task behaviors q (every) 2 hours to be monitored by staff. The DON or designee will review behaviors five days a week beginning 02/07/2025 with ongoing monitoring. Resident #2's plan of care has been reviewed/revised with increase supervision. Any resident that exhibits inappropriate sexual behavior will have an individualized Person-Centered Care Plan developed with the appropriate goals to address the protection of those residents deemed incapable of making consent. Beginning February 7, 2025 nursing staff will visually observe Resident #2 every two hours for increase supervision and will be ongoing. Beginning on February 7th Facility Administrator will conduct monthly in-services continuing to educate staff on abuse and reporting requirements. On February 7, 2025 signs will be placed in designated areas as reminder on reporting abuse and signs of abuse. All facility staff will be in-serviced immediately beginning on February 5,2025 on how to report allegation of abuse/suspicion of any type of abuse and who to report the allegation/suspicion if noted. Staff will not be allowed to perform their duties until they have been properly trained by the Administrator or properly trained designee. This in servicing began on February 5, 2025 at 4:00 p.m. and ongoing until all staff have been in-serviced. Any residents that exhibit inappropriate sexual behavior will be monitored by all staff beginning on February 6, 2025. The facility Abuse Coordinator plans to monitor staff competency by direct observation, continued in-servicing, and resident and staff interviews 5 times per week and documenting effects on a facility QA (Quality Assurance) tool. These audits will continue until substantial compliance is achieved and monthly times two months. QA monitoring tools were initiated on February 6, 2025. The Regional Supervisor conducted an in-service on 02/06/2025 at 5:00 pm with Department Head Staff to include Administrator/Abuse Coordinator, DON on Abuse &Neglect, Elder Justice Act, Review of corporate training video on Abuse and Neglect, State Agency and Law Enforcement. These Department heads will conduct further training of staff during monthly staff meeting. Regional Corporate Supervisors will oversee to ensure compliance. On February 6, 2025, the facility conducted an Emergency QA with the facility Medical Director's Nurse Practitioner to outline all a fore mentioned protocol. The QA will be ongoing until substantial compliance is achieved. Any residents that exhibit inappropriate sexual behavior will have an individualized/Person Centered Care Plan developed with the appropriate goals to address the protection of those residents deemed in capable of making consent. QAPI (Quality Assurance Performance Improvement) was initiated on February 6, 2025, along with corrective action plan and monitoring tools. QA Committee will review in next Quarterly Meeting. Date Facility Asserts the Likelihood for Serious Harm to Any Recipient No Longer Exists: 02/07/2025.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure the care plan had been revised for 1 (Resident #2) of 18 sam...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure the care plan had been revised for 1 (Resident #2) of 18 sampled residents. The facility failed to update Resident #2's care plan to include increased monitoring/supervision after an incident of resident to resident abuse. Findings Resident #2 was admitted to the facility on [DATE] with diagnoses, which included in part bipolar disorder, major depressive disorder-single episode severe with psychotic features, anxiety disorder, intellectual disabilities and delusional disorders. Review of Resident #2's most recent quarterly MDS (Minimum data Set) assessment dated [DATE] revealed in part, Resident #2 had a BIMS (Brief Interview of Mental Status) score of 09 out of 15 indicating moderate cognitive impairment. Resident #2 used antipsychotic medication on a routine basis. Review of Resident #2's comprehensive care plan failed to reveal Resident #2's care plan had been updated to include increased monitoring/supervision after a resident to resident incident on 09/08/2024 when Resident #2 sexually abused another resident. During an interview on 02/04/2025 at 1:00 p.m., S2 DON (Director of Nursing) reported she was unable to find any monitoring of Resident #2. During an interview on 02/07/2025 at 10:30 a.m., S2 DON acknowledged Resident #2's care plan had not been updated to include increased monitoring and supervision after the 09/08/2024 incident and should have been.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview, and record review, the facility failed to ensure that a resident with a urinary catheter recei...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview, and record review, the facility failed to ensure that a resident with a urinary catheter received appropriate care and services to prevent urinary tract infections by having the urinary catheter tubing on the floor for 1 (#70) of 1 (#70) resident reviewed for urinary catheters. Findings: Review of Resident #70's medical record revealed an admit date of 10/14/2024 with diagnoses that include in part cerebral infarction, essential hypertension, symbolic dysfunctions, dementia with behavioral disturbance, benign prostatic hyperplasia with lower urinary tract symptoms and delusional disorders. Review of Resident #70's physician orders revealed an order dated 10/29/2024; catheter type 16; French 5 bulb size. Review of Resident #70's Minimum Data Set assessment dated [DATE] revealed the resident #70 is rarely or never understood. Resident #70 is totally dependent for toileting, has an indwelling catheter, and is frequently incontinent of bowel. Observation on 02/03/2025 at 8:30 a.m. revealed Resident #70 lying in bed with Foley catheter bag sitting on the floor. Observation on 02/03/2025 at 3:00 p.m. with S2 DON revealed Resident #70's Foley catheter bag sitting on the floor. S2 DON confirmed the Foley catheter bag should not be on the floor. During an interview on 02/04/2025 at 10:54 a.m. S3 Corporate Nurse acknowledged that is basic standard of care that the Foley catheter bag should not be on the floor.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interview, the facility failed to ensure appropriate treatment and services to prevent...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interview, the facility failed to ensure appropriate treatment and services to prevent potential complications from enteral feeding not infusing at the ordered rate ordered for 1 (#18) out of 1 (#18) residents reviewed for tube feedings. Findings Review of Resident #18's medical diagnoses revealed the following, but not limited to moderate protein calorie malnutrition, dysphagia, atrial fibrillation, and Parkinson's disease. Review of Resident #18's MDS (Minimum Data Set) assessment dated [DATE] revealed Resident #18 received 51% or more of total calories through feeding tube and 501cc (cubic centimeters)/day or more of average fluid intake per day through feeding tube. Resident #18's Physician order dated 12/17/2024 revealed every shift related to encounter for attention to gastrostomy Isosource 1.5 at 45ml/hr (milliliter/hour) for 20 hours to deliver 1620 calories, 73 grams of protein, 1080 total volume. Observation on 02/03/2025 at 9:52 a.m. revealed Resident #18's enteral feeding pump infusing Isosource 1.5 at 60 ml/hr to percutaneous endoscopic gastrostomy (peg) tube. Observation on 02/03/2025 at 3:00 p.m. revealed Resident #18's enteral feeding pump was infusing Isosource 1.5 at 60 ml/hour to peg tube. During an interview on 02/03/2025 at 3:19 p.m. with S6 LPN (Licensed Practical Nurse) Resident #18's enteral feeding pump was infusing at a rate of 60 ml/hr and should have been running at 45 ml/hr.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected 1 resident

Based on record review and an interview, the facility failed to ensure the required members were present for quarterly Quality Assessment and Assurance (QAA) meetings reviewed since last annual survey...

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Based on record review and an interview, the facility failed to ensure the required members were present for quarterly Quality Assessment and Assurance (QAA) meetings reviewed since last annual survey. Findings: Review of the facility's Quality Assessment and Assurance Committee Summary sign-in sheet since the last annual survey with S1 Administrator revealed the QAA committee meeting on 10/09/2024 had signatures of the Administrator, DON (Director of Nursing), Medical Director and a Nurse Practitioner. During an interview on 2/07/2025 at 5:30 p.m. S1 Administrator confirmed the required members were not present during the QAA committee meeting on 10/09/2024.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to notify the resident's representative and physician after an incident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to notify the resident's representative and physician after an incident of sexual abuse for 1 (#36) of 2 (#2 and #36) residents reviewed for abuse. Findings: Resident # 36 was admitted to the facility on [DATE] with diagnoses, which included in part, unspecified dementia, moderate, with other behavioral disturbances, schizophrenia unspecified, Alzheimer's disease with late onset, and major depressive disorder, recurrent, severe. Review of Resident #36's Quarterly MDS (Minimum Data Set) assessment dated [DATE] revealed in part, Resident #36 had a BIMS (Brief Interview of Mental Status) score of 03 out of 15 indicating severely impaired cognition. Review of Resident #36's medical record revealed, a nurse's note by S5 RN (Registered Nurse) dated 09/08/2024 at 9:24 p.m. which read in part, S4 CNA (Certified Nursing Assistant) reported to S5 RN that Resident #36 was being felt on in dining room by a male resident (Resident #2). Further review Resident #36's medical record failed to reveal Resident #36's representative or physician had been notified of the incident of sexual abuse on 09/08/2024. During an interview on 02/06/2025 at 1:30 p.m., S2 DON (Director of Nursing) acknowledged the incident of abuse had not been reported to Resident #36's representative and should have been. During an interview on 02/06/2025 at 2:30 p.m., S2 DON reported she could not produce documentation that Resident #36's physician was notified of the incident of sexual abuse towards Resident #36 and should have been. During a telephone interview on 02/06/2025 at 3:00 p.m., Resident #36's representative reported she has never been notified of any inappropriate resident to resident interactions towards Resident #36.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews the facility failed to develop and implement a comprehensive person-center...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews the facility failed to develop and implement a comprehensive person-centered care plan for 2 (#22, #326) out of 18 sampled residents reviewed. The facility failed to ensure a physician's order was in place for Resident #22's wander guard alarm device and for the maintenance/monitoring and/or discontinuation of Resident #326's PICC (Peripherally Inserted Central Catheter) line. Findings: Resident #22 Review of Resident #22's medical record revealed an admit date of 12/12/2022 with diagnoses that included, in part, Alzheimer's disease, anxiety disorder, and chronic kidney disease. Review of Resident #22's physician orders failed to reveal an order for wander guard alarm device. Review of Resident #22's annual MDS (minimum data set) assessment dated [DATE] revealed in part, Resident #22 had a BIMS (brief interview for mental status) score of 03, indicating severely impaired cognition. Review of Resident #22's current care plan revealed Resident #22 was an elopement risk, wanderer, and had impaired safety awareness. Resident #22 has a wander/elopement alarm device to ankle. Observation on 02/04/2024 at 10:30 a.m. revealed resident #22 sitting in common area on a couch in close proximity to the nurses' station with walker at side and wander-guard alarm device noted to right ankle. During an interview on 02/06/2024 at 12:40 p.m., S2 DON (Director of Nursing) acknowledged Resident #22 did not have a physician's order in place for the use of wander guard alarm device and should have. Resident #326 Review of the facility's General Central Venous Policies and Procedures policy dated October 2016 revealed in part: These procedures pertain to the access and maintenance of central venous catheters . These include peripherally inserted central catheters, tunneled catheters ., and implanted ports. B. Peripherally Inserted Central Catheters (PICCS) PICC line indications: Limited Peripheral venous access Additional recommendations for routine maintenance and care: Flushing: use of heparin flushes and the recommended concentration and frequency of flushing are determined in accordance with manufacturer's instructions and per the physician's orders . Review of Resident #326 medical record revealed an admit date of 01/30/2025 with diagnoses that included in part spinal stenosis, fusion of spine, Parkinson's disease, Type 2 diabetes and UTI (urinary tract infection). Review of Resident #326's physician orders failed to reveal an order for the maintenance/monitoring and/or discontinuation of Resident #326's PICC line. Review of Resident #326's admit nurse's note by S16 LPN (Licensed Practical Nurse) dated 01/30/2025 at 3:03 p.m. revealed in part, Resident #326 has a midline in upper left arm and an IV (intravenous) in lower left arm. During an interview on 02/06/2025 at 4:05 p.m., S2 DON reported Resident #326 was admitted with a PICC line for 1 dose of antibiotic. S2 DON acknowledged a physician's order was not in place to maintain, monitor and/or discontinue PICC line and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to ensure correct use and maintenance of bed rails by...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews, the facility failed to ensure correct use and maintenance of bed rails by ensuring 3 (#13, #50, #51) out of 3 residents reviewed for bed rails were assessed for the risk of entrapment from bed rails and 1 (#51) out of 3 residents nurse data collection and screening for bed rails was completed correctly. Findings: Review of facility's Physical Restraints/Devices Policy (revision date 03/2024) revealed: Purpose: to ensure that the resident is given the least restrictive options to care. To ensure resident safety and promote wellbeing. Potential reasons for using a physical restraint: 1. to improve the resident's mobility and independent function. 2. to treat resident's medical symptoms 3. in an emergency to restrict movement to protect the resident during treatment and diagnostic procedures. 4. to prevent the resident from injuring himself or others. Side rails: 4. Ensure that there is not a gap between the mattress and the side rail, as per facility policy. 8. Document all appropriate information in the clinical record. Resident #13 Review of Resident #13's face sheet revealed an initial admission date on 05/08/2024 and a re-entry admission date on 10/21/2024 with a medical diagnosis but not limited to unspecified glaucoma. Review of Resident #13's February 2025 Physician orders revealed an order dated 09/11/2024: may have assist rails for bed mobility and positioning Review of Resident #13's care plan revealed resident's current safety devices and special equipment included assist rails times two for bed mobility and positioning related to decreased strength to promote comfort and independence of bed mobility with interventions to assist rails times two half rails to assist with bed mobility and positioning to promote comfort and independence. Review of Resident #13's State Operational MDS (Minimum Data Set) assessment revealed Resident #13 required extensive assistance with two person physical assist with bed mobility. Review of Resident #13's device/physical restraint consent for bedrails revealed a verbal consent was received on 11/01/2024. Review of Resident #13's medical record failed to reveal any assessments for entrapment after assist rails were applied. Observation on 02/03/2025 at 10:38 a.m. revealed Resident #13 had raised assist rails to both sides of the bed. Observation on 02/03/2025 at 10:31 a.m. revealed Resident #13 had raised assist rails to both sides of the bed. Resident #50 Review of Resident #50's face sheet revealed an initial admission date on 03/14/2024 and an re-entry admission date on 09/25/2024 with the following medical diagnoses but not limited to schizoaffective disorder and hypertension. Review of Resident #50's February 2025 Physician orders dated 09/11/2024 revealed may have assist rails for bed mobility and positioning. Review of Resident #50's Care Plan revealed a focus on current safety devices and special equipment assist rails times two for bed mobility and positioning related to decreased strength to promote comfort and independence of bed mobility with interventions for assist rail times 2 for bed mobility and repositioning to promote comfort and independence Review of Resident #50's State Operational MDS assessment revealed Resident #50 required limited assistance with one person physical assist with bed mobility. Review of Resident #50's Device/Physical Restraint Consent for bed rails was signed and dated by Resident #50's representative on 11/01/2024. Review of Resident #50's medical record failed to reveal any assessments for entrapment after assist rails were applied. Observation on 02/03/2025 at 10:31 a.m. revealed Resident #50 had raised assist rails to both sides of the bed. Observation on 02/06/2025 at 9:46 a.m. revealed Resident #50 had raised assist rails to both sides of the bed. Resident #51 Review of Resident #51's face sheet revealed an initial admissiom date on 08/02/2023 and a re-entry admission on [DATE] with the following medical diagnoses but not limited to cerebral infarction, unspecified dementia, unspecified abnormalities of gait and mobility, lack of coordination, muscle weakness, primary generalized (osteo) arthritis, muscle wasting and atrophy, cognitive communication deficit, and delusional disorders. Review of Resident #51's February 2025 Physician order dated 01/21/2025 revealed may have assist rails for bed mobility and positioning. Review of Resident #51's State Operation MDS assessment dated [DATE] revealed Resident #51 required extensive assistance with one person physical assist with bed mobility. Review of Resident #51's Care Plan revealed resident current safety devices and special equipment assist rails times 2 for bed mobility and positioning related to decreased strength to promote comfort and independence of bed mobility with interventions to assist rails times two. Review of Resident #51's Device/Physical restraint consent for bed rails was signed and dated by Resident #51 on 11/11/2024. Review of Resident #51's restraint necessity/positioning device dated 10/04/2024 revealed Resident #51 did not currently have a device (bed/side rail) in use. Observation on 02/03/2025 at 10:48 a.m. revealed Resident #51 had raised quarter side rails to both sides of the bed. Observation on 02/06/2025 at 10:05 a.m. revealed Resident #51 had raised quarter side rails to both sides of the bed. During an interview on 02/06/2025 at 9:55 a.m. S1 Administrator reported maintenance checks beds for risk for entrapment. S1 Administrator reported she did not know whether maintenance had performed the assessment for risk for entrapment. During an interview on 02/06/2025 at 11:30 a.m. S8 Maintenance reported residents with bed rails should be assessed monthly for risk for entrapment. S8 Maintenance reported residents #13, #50, #51's bedrails have not been assessed for risk for entrapment. During an interview on 02/07/2025 at 5:30 p.m. S1 Administrator reviewed Resident #51's restraint necessity/positioning device form and confirmed Resident #51's restraint necessity/positioning device form was incorrect and should reveal Resident #51 had side rails in use.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected multiple residents

Based on review of personnel records and an interview the facility failed to ensure an annual performance review was completed for 1 (S11) of 5 (S11, S12, S13, S14, & S15) CNAs (Certified Nurse Assist...

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Based on review of personnel records and an interview the facility failed to ensure an annual performance review was completed for 1 (S11) of 5 (S11, S12, S13, S14, & S15) CNAs (Certified Nurse Assistant) at least once every 12 months. Findings: Review of S11 CNA's personnel record revealed a hire date 02/03/2017 and a re-hire date 10/28/2021. Review of S11 CNA's personnel record failed to reveal a 2024 annual performance review was completed. During an interview on 02/06/2025 at 8:40 a.m. S9 Human Resources reviewed S11 CNA's personnel file and confirmed an annual performance review had not been completed for 2024.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observation, and interviews, the facility failed to maintain an infection prevention and control progra...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observation, and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of infection. The facility failed to ensure Enhanced Barrier Precautions (EBP) were in place for 1 (#326) of 1 (#326) resident reviewed for antibiotic use. Findings: Review of the facility's Enhanced Barrier Precautions policy with a revision date of 03/2024 revealed in part: Enhanced Barrier Precautions are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes. EBPs (Enhanced barrier precautions) involve gown and glove use during high-contact resident care activities for residents know to be colonized or infected with a MDRO as well as those at increased risk of MDRO acquisition (e.g. residents with wounds or indwelling medical devices). EBPs are indicated for residents with any of the following: Wounds and/or indwelling medical devices even if the resident is not known to be infected or colonized with a MDRO. Indwelling medical device examples include central lines, urinary catheters, feeding tubes, and tracheostomies. Signs are intended to signal to individuals entering the room the specific actions they should take to protect themselves and the resident. To do this effectively, the sign must contain information about the type of Precautions and the recommended PPE (personnel protection equipment) to be worn when caring for the resident. Facilities should ensure PPE and alcohol-based hand rub are readily accessible to staff. Resident #326 was admitted to the facility on [DATE] with the following diagnoses not limited to spinal stenosis, fusion of spine, Type 2 Diabetes, and UTI (Urinary tract infection) . Review of Resident #326's physician orders revealed in part: 01/31/2025 surgical site: posterior middle neck. Clean with wound cleanser and apply island dressing. Monitor for any s/s (signs and symptoms) of infection or increased drainage. 01/31/2025 Ertapenem sodium solution reconstituted 1 gm (gram), use 1 gm intravenously at bedtime for infection related to spinal stenosis, cervical region for 1 day. Review of Resident #326's medical record revealed a progress note by S17 Nurse Practitioner dated 01/31/2025 which revealed in part: . seen today status post hospitalization for posterior cervical fusion decompression . Resident #326 was also found to have UTI and culture grew ESBL (Extended Spectrum Beta-Lactamase) Klebsiella. Patient was seen in consultation with Infectious Disease and was ordered for Ertapenem 1gm IV (intravenous) every 24 hours for 5 days. Last dose 01/31/2025. Review of Resident #326's medical record revealed an admit nurse's note by S16 LPN (Licensed Practical Nurse) dated 01/30/2025 at 3:03 p.m. which revealed in part, Resident #326 has a midline in upper left arm and an IV in lower left arm. Observation on 02/03/2025 at 8:00 a.m. revealed a midline catheter site to left upper arm. Further observation failed to reveal appropriate signage for EBPs and available PPE supplies for use. During an interview on 02/03/2025 at 8:00 a.m., Resident #326 reported he had just had neck surgery and IV access was from when he was in the hospital. During an interview on 02/03/2025 at 1:00 p.m., S2 DON (Director of Nursing) acknowledged Resident #326 had a midline peripheral central catheter in place to left upper arm and a surgical wound to his neck and should have been placed on EBP. S2 DON further acknowledged EBP signage was not in place and PPE was not readily available for staff to use and should be.
Jan 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0638 (Tag F0638)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a discharge assessment was completed for 1 (#65) of 3 (#12, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a discharge assessment was completed for 1 (#65) of 3 (#12, #45, #65) residents reviewed for resident assessment. Findings: Review of Resident #65's medical record revealed resident was admitted to the facility on [DATE] and discharged on 10/15/2023. Review of Resident #65's MDS (minimum data set) assessments failed to reveal a discharge MDS assessment was completed. During an interview on 01/24/2024 at 8:40 a.m. S2 MDS Nurse confirmed Resident #65 did not have a discharge MDS assessment completed and should have.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure resident MDS (minimum data set) assessments were transmitted...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure resident MDS (minimum data set) assessments were transmitted within the required timeframe for 1 (#12) of 3 (#12, #45, #65) residents reviewed for resident assessment. Findings: Review of Resident #12's MDS assessments revealed a Quarterly MDS dated [DATE] with a status of rejected. During an interview on 01/24/2024 at 8:40 a.m. S2 MDS Nurse reported Resident #12's Quarterly MDS assessment dated [DATE] had not been retransmitted to CMS (Centers for Medicare and Medicaid Services) and should have been.
Dec 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected 1 resident

Based on observations, interviews and record review, the facility failed to maintain an effective pest control program by having evidence of insects in 5 rooms (R-B, R-C, R-D, R-F, R-G) of 59 resident...

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Based on observations, interviews and record review, the facility failed to maintain an effective pest control program by having evidence of insects in 5 rooms (R-B, R-C, R-D, R-F, R-G) of 59 resident rooms and 4 hallways (Hall A, Hall E, Hall H, Hall I) of 5 hallways observed for insects/pests. This had the potential to affect any of the 76 residents currently residing in the facility. Findings: Observation on 12/18/2023 at 7:30 a.m. revealed a live roach crawling into Hall E. During an interview on 12/18/2023 at 7:30 a.m. S5 Social Services verified the roach in the hallway and reported we have some roaches from time to time. Observation on 12/19/2023 of resident rooms and hallways between 7:45 a.m. and 11:00 a.m. revealed: One live roach crawling on Hall A with multiple dead roaches on the hallway. Hall I with 4 dead roaches in various points in the hallway. R-B with multiple dead roaches in the room. R-C with multiple live roaches on the floor. R-D with multiple dead roaches and roach parts on the floor. Hall E with 1 live roach crawling on the floor and multiple dead roaches. R-F with multiple dead roaches. R-G with multiple dead roaches. Hall H with multiple dead roaches. During an interview on 12/19/2023 at 8:00 a.m. S2 Maintenance Director confirmed the facility had an issue with roaches. During an interview on 12/19/2023 at 8:25 a.m. S3 CNA (Certified Nurse Aide) reported we do have a problem with bugs. During an interview on 12/19/2023 at 8:45 a.m. S4 CNA Hall I reported there is a roach problem all over the building and they never really go away. During an interview on 12/19/2023 at 9:25 a.m. S6 Housekeeping reported there are bugs in the building, ants and roaches, some live and some dead. During an interview on 12/19/2023 at 9:50 a.m. S1 Administrator confirmed she was aware of pests/roaches in the building. Review of the Infection Control Pest and Housekeeping Policies dated 8/2021 revealed the following: - Infection Control Pest/Vermin Policy Statement: This facility will have an effective pest control program to prevent rodent, vermin, or insect infestation. - Housekeeping Policy Statement: All efforts are made to maintain this facility free of insects and rodents.
Jul 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure residents were free from unnecessary medication use for 1 (#4...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure residents were free from unnecessary medication use for 1 (#4) of 5 (#1, #2, #3, #4, #5) sampled residents. The facility failed to ensure Resident #4 was monitored for side effects and behaviors for antidepressant medication. Findings: Review of Resident #4's medical record revealed Resident #4 was admitted to the facility on [DATE] and had diagnoses that included, in part, anxiety disorder unspecified, depression unspecified, acute and chronic diastolic (congestive) heart failure, Type 2 diabetes mellitus, hypothyroidism, essential (primary) hypertension, and chronic obstructive pulmonary disease. Review of Resident #4's physician orders revealed a 09/23/2022 physician order for Cymbalta 60mg (milligram) capsule give one by mouth daily. Review of Resident #4's June 2023 and July 2023 Medication Administration Record (MAR) failed to reveal monitoring for side effects and behaviors had been conducted for Resident #4 who was receiving Cymbalta. Review of Resident #4's care plan revealed a potential for injury related to antipsychotic medications with interventions that included, in part, medications as ordered, observe for effectiveness of medication, observe for side effects of medications, and monitor for side effects. During an interview on 07/26/2023 at 12:25 p.m. S2 LPN (Licensed Practical Nurse) reviewed Resident #4's June 2023 and July 2023 MAR and verified there was no documentation that monitoring for behaviors and side effects had been conducted. During an interview on 07/26/2023 at 12:30 p.m. S1 Corporate Nurse reviewed Resident #4's June 2023 and July 2023 MAR and confirmed there was no documentation that monitoring for behaviors and side effects had been conducted.
Feb 2023 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure each resident received an accurate assessment of the resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure each resident received an accurate assessment of the resident's status for 1 (#73) out of 28 total sampled residents reviewed for MDS (Minimum Data Set) accuracy. The facility failed to accurately assess discharge for Resident #73. Findings: Review of Resident #73's current Physician's Orders revealed in part: Discharge to home with home health. PT/OT (Physical Therapy/Occupational Therapy) to evaluate and treat. No DME (Durable Medical Equipment) needed. Review of Resident #73's Physician Discharge summary dated [DATE] revealed in part: Resident discharged home with home health agency. Review of Resident #73's Discharge MDS (Minimum Data Set) assessment dated [DATE] revealed in part: Section A: Identification Information Discharge type - planned Discharge status- acute hospital During an interview on 2/8/2023 at 10:55 a.m. S3 MDS Nurse reported Resident #73 was discharged home and not to an acute hospital. S3 MDS Nurse confirmed Resident #73's discharge MDS dated [DATE] was inaccurate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to develop and implement a baseline care plan for each resident that includes the instructions needed to provide effective and person-centered...

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Based on record review and interview, the facility failed to develop and implement a baseline care plan for each resident that includes the instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care by not developing a care plan within 48 hours of admission for 1 (#72) of 28 total sampled residents. Findings: Review of resident #72's medical record revealed an admit date of 11/2/2022, discharge 11/23/2022 and a second admit on 12/15/2022 to 1/2/2023. Resident diagnoses included in part unilateral primary osteoarthritis left knee, presence of left artificial knee joint, left knee pain, abnormalities of gait, mobility, and lack of coordination. Review of resident #72's Physician orders revealed in part an order dated 11/2/2022 to admit to facility under MD (medical doctor) care for Medicare part A skilled services and 12/15/2022 physician order to admit to facility rehab for skilled Medicare Part A skilled Services. Review of resident #72's medical record failed to reveal a care plan had been initiated during 11/2/2022 or 12/15/2022 admission. During an interview on 2/8/2023 at 8:20 a.m. S3 MDS (minimum data set) Nurse reported resident #72's baseline care plan could not be located and a comprehensive care plan was not done and should have been.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on record review, observation, and interview the facility failed to ensure the comprehensive care plan had been developed and implemented for use of oxygen for 1(#53) out of a total of 28 sample...

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Based on record review, observation, and interview the facility failed to ensure the comprehensive care plan had been developed and implemented for use of oxygen for 1(#53) out of a total of 28 sampled residents care plan reviewed. Findings: Review of resident #53's medical record revealed an admit date of 5/5/2021 with diagnoses that include in part dysphagia following cerebral infarction, type 2 diabetes and gastrostomy status. Observation on 2/06/2023 at 9:30 a.m. revealed resident #53 with oxygen in use via nasal cannula. Review of resident #53's physician orders revealed an order dated 12/9/2022 to Place 2 liters oxygen via nasal cannula for oxygen saturation under 90%. Review of resident #53's comprehensive care plan failed to reveal resident #53 was care planned for oxygen use. During an interview on 2/8/2023 at 8:20 a.m. S3 MDS (minimum data set) Nurse reported a resident should have had a care plan anytime they are receiving oxygen and it wasn't done for this resident.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

Based on observations, record reviews and interviews, the facility failed to provide residents necessary respiratory care and services in accordance with accepted professional standards of practice fo...

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Based on observations, record reviews and interviews, the facility failed to provide residents necessary respiratory care and services in accordance with accepted professional standards of practice for 2 (#13, #49) out of 4 (#13, #49, #53, #70) residents reviewed for respiratory services out of a total of 28 sampled residents. The facility failed to ensure oxygen tubing was changed weekly and humidification bottles were dated. Findings: Resident #13 Review of Resident #13's Medical Records revealed admit date of 2/08/21 with the following diagnoses, in part: unspecified atrial fibrillation and heart failure/unspecified. Review of Resident #13's Comprehensive Care Plan: receives oxygen therapy secondary to congestive heart failure; administer oxygen as ordered; change tubing to oxygen every 7 days; change humidifier bottle at least every month. Observation on 2/06/23 at 8:40 a.m. revealed Resident #13's continuous oxygen at 2 liters per minute via nasal cannula with tubing dated 1/20/23. Further observation revealed oxygen tubing dated 1/20/23 and humidifier bottle undated. During an interview on 2/06/23 at 8:30 a.m. S4 LPN (licensed practical nurse) acknowledged Resident #13's humidifier bottle has no date and oxygen tubing is dated 1/20/23 and should have been changed weekly and was not. Resident #49 Review of Resident #49's Medical Records revealed an admit date of 7/12/22 with the following diagnoses, in part: Unspecified atrial fibrillation, essential hypertension, atherosclerosis of coronary artery bypass graft(s)/unspecified/with unspecified angina pectoris and anemia. Review of Resident #49's Comprehensive Care Plan: Receives oxygen therapy - administer oxygen as ordered; change tubing to oxygen every 7 days; change humidifier bottle at least every month. Observation on 2/06/22 at 8:00 a.m. revealed Resident #49 with continuous oxygen in place via nasal cannula at 2 liters per minute. Further observation revealed oxygen tubing dated 1/20/23 and humidifier bottle undated. During an interview on 2/06/22 at 8:25 a.m. S2 LPN acknowledged humidifier bottle was not dated and oxygen tubing dated 1/20/23 should have been changed weekly and was not.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure residents who require dialysis receive such services, cons...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure residents who require dialysis receive such services, consistent with professional standards of practice by not assessing the dialysis access for bruit and thrill for 1 (#274) of 1 (#274) sampled residents out of a total of 4 residents that receive dialysis treatments according to the Resident Census and Conditions of Residents dated 2/08/23. Findings: Review of Resident #274's Medical Records revealed admit date of 7/12/22 with the following diagnoses, in part: end stage renal disease and dependence on dialysis. Review of Resident #274's Comprehensive Care Plan: Receives dialysis - check shunt site daily for bruit or thrill/pain/swelling/redness/excessive warmth/drainage. Review of Resident #274's December 2022 - February 2023 Medication Administration Record (MAR) and Treatment Administration Record (TAR) failed to reveal shunt site was checked daily for bruit/thrill/pain/[NAME]/redness/excessive warmth and drainage. Review of Resident #274's Dialysis Clinic Communication Sheets revealed: To be completed by Nursing Facility upon return: Check box if - Shunt site checked for bruit or thrill. Checked for pain, swelling, redness, heat drainage (s/s infection), coolness, dark blood, presence of bruit, (s/s clotting) check for erosion of skin and bleeding. Further review failed to reveal box was checked and shunt assessment was completed for the following days: December 2022 - 22, 24, 27, 29, and 31st; January 2023 - 2, 5, 7, 10, 12, 14, 17, 19, 21, 24, 26, 28, and 31st; and February 2023 - 2nd and 4th. During an interview on 2/06/23 at 2:32 p.m. Resident #274 reported she goes to dialysis on Tuesdays, Thursdays and Saturdays and the staff does not check her shunt site by feeling it or listening with a stethoscope. During an interview on 2/08/23 at 8:15 a.m. S2 LPN (licensed practical nurse) acknowledged there was no documentation that Resident #274's shunt site was assessed daily on the MAR or TAR. During an interview on 2/08/23 at 10:00 a.m. S1 DON (director of nursing) confirmed shunt site assessments were not completed for Resident #274 from December 22nd through February 4th and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to store, distribute and serve ice in a manner to prevent the possibility of contamination. Findings: Review of Policy titled Ice Distribution re...

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Based on observation and interview the facility failed to store, distribute and serve ice in a manner to prevent the possibility of contamination. Findings: Review of Policy titled Ice Distribution revealed: . 2. Ice scoops should be smooth and impervious. They should be kept in a container with an area for drainage at the bottom. Do not rest the scoop on the ice. Observation of Hall Z on 2/6/2023 at 8:48 a.m. revealed an ice chest on a rolling cart that was approximately 1/3 full of ice and had 2 ice scoops stored inside. During an interview on 2/6/2023 at 8:54 a.m. S1 DON (Director of Nursing) observed the ice chest on Hall Z and reported there were 2 ice scoops inside the ice chest and the 2 ice scoops should not have been stored inside the ice chest. Further reported the scoops should have been stored in a pocket outside of the ice chest.
Jan 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0624 (Tag F0624)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews the facility failed to ensure a safe and orderly transfer from the facility was completed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews the facility failed to ensure a safe and orderly transfer from the facility was completed for 1 (#3) of 5 (#1, #2, #3, #4, #5) sampled residents. The facility failed to ensure Resident #3 was transported to the correct receiving facility. Findings: Review of Resident #3's medical record revealed in part a readmission date of 10/10/2022 with diagnoses including hemiplegia affecting non-dominant side following CVA (Cerebral Vascular Accident), seizures, major depressive disorder, anxiety, and affective mood disorder. Further review of Resident #3's medical record revealed Resident #3 was transferred to a behavioral hospital on [DATE]. Review of Quarterly MDS (Minimum Data Set) dated 11/22/2022 revealed a BIMS (Brief Interview for Mental Status) score of 10, indicating mildly impaired cognition. Further review of Quarterly MDS revealed Resident #3 required the assistance of one person with locomotion off the unit and was wheelchair dependent. Review of Resident #3's nurse's notes revealed a note dated 12/14/2022 at 6:22 p.m. which read in part, Administrator went to Resident #3's room to speak with resident about cigarette lighters. Resident #3 stood up with hand balled in a fist and advanced towards administrator. Male CNA (Certified Nurse Assistant) present in room assisted resident to sitting position. Nurse Practitioner notified of incident and order received to transfer resident for inpatient behavior treatment. Further review of Resident #3's nurse's notes revealed a note dated 12/14/2022 at 6:44 p.m. which stated Resident #3 was transported to a behavioral health hospital per facility van with driver and staff member. During a telephone interview on 1/17/2023 at 10:38 a.m. Resident #3's family member reported Resident #3 was dropped off at the wrong facility on 12/14/2022. Resident #3's family member reported a call was received from S3 DON (Director of Nursing) of another nursing home who reported Resident #3 had been dropped off at the wrong facility and was without any form of identification. Resident #3's family member reported S3 DON was informed Resident #3 was supposed to have been taken to the behavioral hospital across the street. Resident #3's family member further reported S3 DON would have facility staff take Resident #3 to the behavioral hospital. During a telephone interview on 1/17/2023 at 2:00 p.m. S3 DON reported on 12/14/2022 two women dropped a gentleman off in a wheelchair at the receptionist's desk area of the wrong facility. S3 DON reported the gentleman was without any form of identification or medical record. S3 DON further reported she had difficulty understanding the man due to his poor speech quality, but the gentleman was able to tell her a telephone number. S3 DON reported she called the number, spoke with Resident #3's family member and learned the gentleman's name. S3 DON reported she was also informed by Resident #3's family member, Resident #3 was supposed to be taken to the behavioral hospital across the street. S3 DON further reported she wheeled Resident #3 across the street in his wheelchair to the behavioral hospital. During an interview on 1/17/2023 at 3:35 p.m. S4 Transport Van Driver reported she was given a piece of paper with the receiving facility's street name but without the street address number. S4 Transport Van Driver further reported the resident did not have any paperwork with him. S4 Transport Van Driver confirmed she transferred Resident #3 to the wrong facility. During an interview on 1/17/2023 at 3:45 p.m. S1 Administrator reported the facility was notified by S3 DON of another nursing home Resident #3 had been dropped off at the wrong facility. S1 Administrator further reported Resident #3 was taken to the behavioral hospital across the street by S3 DON's facility staff. S1 Administrator confirmed Resident #3 was transferred to the wrong facility and was without identifying paperwork. During an interview on 1/18/2023 at 10:15 a.m. S5 CNA reported she was on the van that transported Resident #3. S5 CNA reported she and the driver were told what street to take Resident #3 to but were not given a street number. S5 CNA reported they dropped Resident #3 off at a nursing home located on the street provided. S5 CNA confirmed Resident #3 was transferred to the wrong receiving facility and did not have any identifying paperwork with him. During an interview on 1/18/2023 at 1:05 p.m. S6 Social Services reported she was aware Resident #3 was being transferred to a behavioral hospital and acknowledged Resident #3 was difficult to understand due to his decreased verbal skills. During an interview on 1/18/2023 at 2:35 p.m. S2 Corporate Nurse reported a facility discharge/transfer form should be sent with a resident at time of transfer.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 41% turnover. Below Louisiana's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 life-threatening violation(s), Special Focus Facility, $70,924 in fines. Review inspection reports carefully.
  • • 24 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $70,924 in fines. Extremely high, among the most fined facilities in Louisiana. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Southern Hills Healthcare And Rehabilitation's CMS Rating?

CMS assigns SOUTHERN HILLS HEALTHCARE AND REHABILITATION an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Louisiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Southern Hills Healthcare And Rehabilitation Staffed?

CMS rates SOUTHERN HILLS HEALTHCARE AND REHABILITATION's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 41%, compared to the Louisiana average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Southern Hills Healthcare And Rehabilitation?

State health inspectors documented 24 deficiencies at SOUTHERN HILLS HEALTHCARE AND REHABILITATION during 2023 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 20 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Southern Hills Healthcare And Rehabilitation?

SOUTHERN HILLS HEALTHCARE AND REHABILITATION is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE BEEBE FAMILY, a chain that manages multiple nursing homes. With 101 certified beds and approximately 73 residents (about 72% occupancy), it is a mid-sized facility located in SHREVEPORT, Louisiana.

How Does Southern Hills Healthcare And Rehabilitation Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, SOUTHERN HILLS HEALTHCARE AND REHABILITATION's overall rating (1 stars) is below the state average of 2.4, staff turnover (41%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Southern Hills Healthcare And Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the substantiated abuse finding on record.

Is Southern Hills Healthcare And Rehabilitation Safe?

Based on CMS inspection data, SOUTHERN HILLS HEALTHCARE AND REHABILITATION has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Louisiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Southern Hills Healthcare And Rehabilitation Stick Around?

SOUTHERN HILLS HEALTHCARE AND REHABILITATION has a staff turnover rate of 41%, which is about average for Louisiana nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Southern Hills Healthcare And Rehabilitation Ever Fined?

SOUTHERN HILLS HEALTHCARE AND REHABILITATION has been fined $70,924 across 2 penalty actions. This is above the Louisiana average of $33,788. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Southern Hills Healthcare And Rehabilitation on Any Federal Watch List?

SOUTHERN HILLS HEALTHCARE AND REHABILITATION is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.