Southern Oaks Nursing & Rehabilitation Center

1524 Glen Oaks Place, Shreveport, LA 71103 (318) 221-0911
For profit - Corporation 61 Beds CENTRAL MANAGEMENT COMPANY Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#248 of 264 in LA
Last Inspection: May 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Southern Oaks Nursing & Rehabilitation Center has received an F grade, indicating poor performance and significant concerns regarding care. It ranks #248 out of 264 facilities in Louisiana, placing it in the bottom half of state options, and #21 out of 22 in Caddo County, meaning only one local facility is rated higher. The situation appears to be worsening, with the number of health and safety issues increasing from 4 in 2024 to 9 in 2025. Staffing is rated 4 out of 5 stars, which is a strength, as it shows lower turnover at 40%, compared to the state average of 47%. However, the facility has alarming fines totaling $175,103, higher than 97% of Louisiana facilities, indicating serious compliance issues. Recent inspections revealed critical incidents, including a staff member engaging in a sexual relationship with a resident, which raises severe ethical concerns about resident safety and staff conduct. Another finding showed that staff failed to protect the resident from this abuse, compromising their well-being. While the staffing levels are solid, the overall environment and serious safety violations suggest families should proceed with caution when considering this facility for their loved ones.

Trust Score
F
0/100
In Louisiana
#248/264
Bottom 7%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
4 → 9 violations
Staff Stability
○ Average
40% turnover. Near Louisiana's 48% average. Typical for the industry.
Penalties
○ Average
$175,103 in fines. Higher than 74% of Louisiana facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 14 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
13 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 4 issues
2025: 9 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (40%)

    8 points below Louisiana average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

1-Star Overall Rating

Below Louisiana average (2.4)

Significant quality concerns identified by CMS

Staff Turnover: 40%

Near Louisiana avg (46%)

Typical for the industry

Federal Fines: $175,103

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: CENTRAL MANAGEMENT COMPANY

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 13 deficiencies on record

3 life-threatening 1 actual harm
May 2025 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on record review, observation, and interview, the facility failed to ensure proper infection control techniques were practiced to prevent cross contamination during incontinence care for 1 (#41)...

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Based on record review, observation, and interview, the facility failed to ensure proper infection control techniques were practiced to prevent cross contamination during incontinence care for 1 (#41) of 22 sampled residents. Findings: Review of undated Policy titled Incontinent Care: Bladder revealed: Policy: Perineal management is the cleansing of the perineal area that includes the genitalia and rectal areas. It promotes cleanliness and comfort and prevents infection by removing irritating secretions or excretions, microorganisms, and offensive odors. The care should be administered daily during bathing, and more frequently following urinary and/or fecal incontinence or if excessive secretions are present. Procedure: . 8. Put on disposable gloves. 9. For female perineal care: . b. Using the washcloth and soap or personal cleaner, wash the mans pubis, rinse and dry. c. Moisten the washcloth with water and soap or personal cleanser, and separate the labia with the thumb and finger of the nondominant hand. Wash down the center of the genitalia from the front to back, then down each side of genitalia from front to back using a different part of the washcloth with each wipe. Review of Resident #41's medical record revealed an admit date of 01/12/2023 with diagnoses that included, in part, morbid (severe) obesity due to excess calories, UTI (urinary tract infection) on 04/25/2024, and need for assistance with personal care. Review of Resident #41's physician orders revealed a 01/12/2023 order for Incontinence Care: Check for incontinence at least Q (every) 2 hours, cleanse periarea/buttocks with perifresh. Pat Dry. Apply periguard as a preventive measure. Review of Resident #41's Care Plan revealed Resident #41 had a toileting deficit and needed assistance related to impaired mobility and obesity and was incontinent of bowel and bladder and wore adult briefs with interventions that included, in part, assist with peri-care as needed. During observation of peri-care on 05/21/2025 at 9:10 a.m. S5 CNA (Certified Nursing Assistant) performed peri-care with assistance of S6 CNA for Resident #41. During the course of peri-care: -S5 CNA degloved, put on hand sanitizer and new gloves, dipped a clean washcloth in water with soap, wrung it out, and was observed wiping up left groin area, across and under abdominal fold and down the right groin area and proceeded with the same washcloth and wiped between labia starting in the back and wiped toward the front. During an interview on 05/21/2025 at 11:15 a.m. S1 DON (Director of Nursing) confirmed during peri-care female residents should be cleaned from front to back.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

Based on record review and interviews the facility failed to implement the care plan for 1 (#28) of 22 sampled residents. The facility failed to ensure Nepro supplement consumption and dialysis access...

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Based on record review and interviews the facility failed to implement the care plan for 1 (#28) of 22 sampled residents. The facility failed to ensure Nepro supplement consumption and dialysis access site presence or absence of infection was monitored as ordered for Resident #28. Findings: Review of Resident #28's medical record revealed an initial admission date of 03/03/2023 with diagnoses which included, in part, end stage renal disease, dependence on renal dialysis, peripheral vascular disease unspecified, and chronic systolic (congestive) heart failure. Review of physician orders revealed: -10/13/2023 Dialysis schedule: resident to have dialysis 3 times a week on Monday/Wednesday/Friday at 06:30 a.m. -07/25/2023 Monitor dialysis access site to right chest wall for signs/symptoms (s/s) of infection. 0=no signs or symptoms of infection noted, 1=signs or symptoms of infection noted. Document in nurses' notes and notify MD (Medical Doctor) every shift every day. -06/24/2024 Nepro with meals Document % of intake, 1=1-25%, 2=26-50%, 3=51-75%, 4=76-100%, 5=refused. Review of May 2025 MAR (Medication Administration Record) failed to reveal evidence that Resident #28's dialysis access site had been monitored for s/s of infection. Further review of May 2025 MAR failed to reveal evidence that Nepro consumption had been monitored. Review of Resident #28's May 2025 progress notes failed to reveal any documentation of Nepro consumption percentage or dialysis access site s/s of infection monitoring. Review of Resident #28's care plan revealed: -Dialysis with interventions that included, in part, requires renal dialysis related to diagnosis of ESRD (End Stage Renal Disease), dialysis port in right chest wall, monitor dialysis access site for signs and symptoms of infection and notify MD if indicated. -Nutrition with interventions that included, in part, potential for altered nutrition and dehydration, resident often refuses renal diet, weight fluctuations over last year, receiving hemodialysis 3 times a week, resident is on a regular texture diet and Nepro supplement. During an interview on 05/21/2025 at 12:40 p.m. S1 DON (Director of Nursing) reviewed Resident #28's medical record and confirmed monitoring for s/s of dialysis site infection and consumption of Nepro supplement should have been entered as per the physician order and was not. During an interview on 05/21/2025 at 12:53 p.m. S3 LPN (Licensed Practical Nurse) reviewed Resident #28's MAR and confirmed 0 or 1 had not been entered to indicate whether Resident #28's dialysis access site had s/s of infection and confirmed no number was present to indicate how much Nepro supplement Resident #28 had consumed and there should have been per the physician order.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

Based on record review, observation and interviews, the facility failed to provide respiratory care consistent with professional standards of practice for 1 (#17) out of 1 (#17) resident reviewed for ...

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Based on record review, observation and interviews, the facility failed to provide respiratory care consistent with professional standards of practice for 1 (#17) out of 1 (#17) resident reviewed for respiratory services. The facility failed to ensure a physician's order was in place for Oxygen (O2) therapy and the nasal cannula and tubing were stored properly for Resident #17. Findings: Review of the facility's Oxygen Administration Policy (Concentration or Tank) undated policy revealed in part: Policy: Oxygen shall only be administered by a physician order, except in an emergency. In an emergency situation, oxygen can be administered without a physician's order, but the order must be obtained immediately after the crisis is under control . Humidifier bottles, cannula and O2 tubing will be changed at least once weekly and dated. When not in use, cannula or mask should be placed in a plastic bag. Review of Resident #17's medical record revealed an initial admit date of 10/16/2024 with diagnoses including but not limited to quadriplegia, chronic respiratory failure with hypoxia and dependence on supplemental oxygen. Review of Resident #17's comprehensive care plan revealed in part, Resident #17 had a potential for impaired gas exchange and shortness of breath with an intervention of O2 as ordered. Review of Resident #17's medical record failed to reveal a physician's order for O2 therapy. An observation on 05/19/2025 at 1:25 p.m. revealed Resident #17's O2 nasal cannula and tubing was hung on a picture on the wall, uncovered and not in protective bag. During an interview on 05/19/2025 at 1:40 p.m., S4LPN (Licensed Practical Nurse) acknowledged Resident #17's nasal cannula and tubing was hung on a picture on the wall and was not stored in a bag. S4LPN reported Resident #17's O2 nasal cannula and tubing should be stored in a bag when not in use and was not. During an interview on 05/21/2025 at 9:52 a.m., S2Corporate Nurse reported the facility will follow a resident's specific O2 order. During an interview on 05/21/2025 at 10:00 a.m., S4LPN reported Resident #17 had been on continuous O2 at 2L (Liter) per minute as long as she can remember. S4LPN reviewed Resident #17's current physician orders and acknowledged an order for oxygen therapy was not in place to administer oxygen and should be. During an interview on 05/21/2025 at 10:15 a.m., S1DON (Director of Nursing) acknowledged Resident #17 did not have a physician's order in place for oxygen therapy and should.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to administer a medication as ordered for 1 (#25) of 5 (#10, #22, #25, #27, #49) sampled residents reviewed for unnecessary medications. Find...

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Based on record review and interviews, the facility failed to administer a medication as ordered for 1 (#25) of 5 (#10, #22, #25, #27, #49) sampled residents reviewed for unnecessary medications. Findings: Review of Resident #25's medical record revealed in part an initial admission date of 08/08/2022. Further review of Resident #25's medical record revealed diagnoses including, but not limited to bipolar disorder and paranoid schizophrenia. Review of Resident #25's physician orders revealed, in part, an order dated 05/02/2025 to increase Risperdal 1 milligram (mg) to twice a day (BID). Review of Resident #25's May 2025 medication administration record (MAR) from 05/03/2025 to 05/20/2025 revealed in part, Resident #25 received Risperdal 1mg one tablet by mouth (po) at bedtime (HS). During an interview on 05/21/2025 at 9:49 a.m., S3 Licensed Practical Nurse (LPN) reviewed Resident #25's May 2025 MAR and reported Resident #25 received Risperdal 1mg po at HS. During an interview on 05/21/2025 at 11:27 a.m., S1 Director of Nursing (DON) confirmed Resident #25 had an order dated 05/02/2025 to increase Risperdal 1mg po to BID. S1DON reviewed Resident #25's May 2025 MAR and confirmed Resident #25 had not received Risperdal 1mg 1 po BID as ordered on 05/02/2025.
Mar 2025 5 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to protect the residents' right to be free from sexual abuse and psyc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to protect the residents' right to be free from sexual abuse and psychosocial harm from a staff member for 1 (Resident #1) of 3 (Resident #1, #2, #3) sampled residents. The facility failed to ensure S3 CNA (Certified Nursing Assistant), Resident #1's primary CNA and caregiver, did not commit abuse of power when she engaged in sexual relations with Resident #1 in his bed. The deficient practice resulted in an Immediate Jeopardy on 03/01/2025 at approximately 5:50 a.m., when S4 CNA entered Resident #1's room and witnessed S3 CNA, Resident #1's primary caregiver, on top of Resident #1 having intercourse in Resident #1's bed. Resident #1 with a diagnosis of aphasia, had limited speech, could make his needs known and his cognition was intact. Resident #1 reported he had sex with S3 CNA which was consensual. Nursing home staff are entrusted with the responsibility to protect and care for the residents of that facility. Nursing home staff are expected to recognize that engaging in a sexual relationship with a resident, even an apparently willingly engaged and consensual relationship, is not consistent with the staff member's role as a caregiver and will be considered an abuse or power. Even though there was no significant decline in Resident #1's mental functioning, it can be determined that the reasonable person would have experienced severe psychosocial harm as a result of the sexual abuse, since a reasonable person would not expect to be abused in this manner in his own home or a health care facility. S1 Administrator, S2 DON (Director of Nursing), and S5 Corporate Nurse were notified of the Immediate Jeopardy on 03/14/2025 at 6:42 p.m. The Immediate Jeopardy was removed on 03/17/2025 at 12:50 p.m. The facility implemented an accepted Plan of Removal as confirmed through onsite observations, interviews and record reviews prior to the exit. Findings: Review of Abuse/Neglect Prevention Program (Revised on 09/08/2021) revealed: ABUSE/NEGLECT POLICY STATEMENT The facility will not condone any form of resident abuse or neglect. Each resident residing in this facility has the right to be free from verbal, sexual, mental and physical abuse, including corporal punishment and involuntary seclusion, and use of photographs or recordings in any manner that would demean or humiliate a resident(s). Residents must not be subjected to abuse by anyone, including, but not limited to, facility staff, other residents, consultants or volunteers, staff of other agencies serving the resident, family members or legal guardians, friends or other individuals. Each resident also has the right to be free from mistreatment, neglect and misappropriation of property. Resident #1 was initially admitted to the facility on [DATE] with diagnoses, which included in part, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, bipolar disorder, other recurrent depressive disorders, and aphasia following cerebral infarction. Review of Brief Interview for Mental Status (BIMS) conducted on 3/5/2025 after the incident revealed Resident #1 had a BIMS score of 13, which indicated Resident #1 was cognitively intact. Review of Resident #1's 12/05/2024 Quarterly MDS (Minimum Date Set) revealed Resident #1 required extensive assistance with 1 person physical assist with bed mobility, transfers, and toilet use. Review of Resident #1's comprehensive care plan revealed Resident #1 was care planned for: Depression with interventions that included, in part, monitor for behaviors and side effects of psychotropic medication and notify MD (Medical Doctor) with noted side effects and takes Zoloft and Lexapro for depression. Verbal communication impaired related to aphasia - resident #1 is aware of what is being said to Resident #1, he uses one or two word answers yeah and no. He grunts and shakes head appropriately to asked questions by staff, uses hand motions to make his point known. Interventions included, in part, ask questions that require yes or no answers, allow resident plenty of time to respond, use simple direct communication and speak directly in front of resident. Attempts to contact S3 CNA by phone on 03/12/2025 at 4:49 p.m., 03/13/2025 at 9:03 a.m., and 03/17/2025 at 10:51 a.m. were unsuccessful. During a phone interview on 03/12/2025 at 4:45 p.m. S4 CNA reported on 03/01/2025 around 5:50 a.m. she went in to Resident #1's room to speak with S3 CNA and upon entering the room S3 CNA had the right side of S3 CNA's pants, underwear and shoes off and was on top of and straddling Resident #1 having intercourse. S4 CNA further reported Resident #1 and S3 CNA looked up at S4 CNA and continued having intercourse. S4 CNA also reported she left out of Resident #1's room to report what she saw to the nurse. During a phone interview on 03/13/2025 at 9:36 a.m. S6 LPN (Licensed Practical Nurse) reported S4 CNA had reported that S3 CNA was observed on top of Resident #1 in Resident #1's bed having sex with Resident #1. S6 LPN further reported she immediately reported the incident to S7 RN (Registered Nurse) and S7 RN told S3 CNA to leave the facility now. During an interview on 03/13/2025 at 1:05 p.m. Resident #1 was asked if Resident #1 had sex with S3 CNA and Resident #1 responded yes. During an interview on 03/13/2025 at 1:16 p.m. S2 DON reported she became aware of the incident between Resident #1 and S3 CNA after S6 RN called to report it. Further reported, by the time she arrived at the facility, S3 CNA had already left the facility. S2 DON and S9 ADON (Assistant Director of Nursing) conducted a full body audit on Resident #1 with no injuries noted. During an interview on 03/13/2025 at 8:10 a.m. S1 Administrator reported he had received a call around 6:25 a.m. the morning of the incident between Resident #1 and S3 CNA and was notified S3 CNA was found having sex with Resident #1. Further reported he arrived at the facility around 7:00 a.m. Also reported he had spoken with S3 CNA by phone and S3 CNA had reported 3 CNA was doing peri care and Resident #1 pulled S3 CNA toward Resident #1 and nothing happened. S1 Administrator further reported the facility did not report the incident between Resident #1 and S3 CNA because he did not recognize it was abuse because it was consensual. During an interview on 03/17/2025 at 2:15 p.m. S1 Administrator and S5 Corporate Nurse confirmed the incident that occurred between Resident #1 and S3 CNA on 03/01/2025 was sexual abuse and that a sexual relationship of staff with a resident was not consistent with the staff member's role as a caregiver and was considered an abuse of power. During an interview on 03/17/2025 at 2:35 p.m. S2 DON confirmed the incident that occurred between Resident #1 and S3 CNA on 03/01/2025 was sexual abuse and that a sexual relationship of staff with a resident was not consistent with the staff member's role as a caregiver and was considered an abuse of power. The facility's Plan of Removal: Resident # 1 was the resident identified as the recipient involved in the noncompliance. All residents have the potential to be affected by this noncompliance. No other residents at the facility were noted to have been affected by this noncompliance Specific changes to the facility's abuse and neglect policy were reviewed and updated on 03-14-2025 to include the following statements: Nursing facility staff are entrusted with the responsibility to protect and care for the residents of the facility. Nursing facility staff are expected to recognize that engaging in a sexual relationship with a resident, even a willingly engaged and consensual relationship, is not consistent with the staff member's role as a caregiver and will be considered an abuse of power. Changes to this policy were in-serviced to the nursing facility staff beginning the evening of 03-14-2025 and will continue until all staff of the facility have been in-serviced and have had a baseline competency interview. Date and time action taken: 03-14-2025 Prior to survey entrance on 03-12-2025 and prior to the Immediate Jeopardy being called on 03-14-2025 the facility completed the following tasks: 03-01-2025: The accused employee clocked out at 6:17 a.m., immediately after nurse informed of event, pending the investigation. Nursing administration and Administrator came to the facility and took the following steps: The resident was examined for injury (none noted), he was then interviewed by the administrator. Resident #1 did not exhibit any signs of fear, sadness, nor was he emotionally upset The witness to the event was interviewed by administration, and the accused was interviewed, via telephone. Inservices were started for all staff on 03-01-2025 regarding abuse and neglect, including sexual abuse. These inservices continued on until 03-03-2025 attempting to reach all staff members, using a employee roster. Nursing administration began interviewing all interviewable residents to see if they had witnessed or had a sexual encounter with a staff member. None were reported. Also on 03-01-2025 all non-interviewable staff were physically examined for any evidence of a sexual encounter. None of the assessments indicated a sexual encounter had occurred. In addition, staff interviews were conducted to see if they had witnessed or had knowledge of any staff sexual encounters, none were witnessed or had knowledge of any staff to resident sexual encounters. Resident #1 was assigned to have 2 employees care for him on 03-01-2025 and continuing thereafter. Resident #1's RP (Responsible Party) and NP (Nurse Practitioner) were made aware of the situation. 03-03-2025: the administrator met with the resident council and offered to discuss any concerns the residents had regarding the questions asked over the weekend and told them to please come to him or nursing staff if they had any issues they wanted to discuss. 03-03-2025: Resident #1's NP with a mediation change (increasing his antidepressant). The accused was formally terminated from the facility. 03-04-2025: the facility psych NP visited the resident and the facility's SSD (Social Services Director) reached out to in house counseling services to see if Resident #1 is eligible to have in-house counseling related to this event. Monitoring of residents and staff was implemented using the post event monitor and asking questions to see if any inappropriate staff sexual behavior had been witnessed or suspected. This was happening 3 times a week for 6 weeks and then monthly thereafter until compliance was assured. Also the event and corrective actions were being discussed at the QAPI (Quality Assurance and Performance Improvement) meeting weekly with any corrective actions that were implemented based on the interviews being discussed. Completion Date of these actions was 03-04-2025 Date Facility Asserts the Likelihood for Serious Harm to Any Recipient No Longer Exists: 03/17/2025
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Abuse Prevention Policies (Tag F0607)

Someone could have died · This affected 1 resident

Based on record review and interviews the facility failed to develop and implement written policies and procedures that included immediate response to protect an alleged victim from physical and psych...

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Based on record review and interviews the facility failed to develop and implement written policies and procedures that included immediate response to protect an alleged victim from physical and psychosocial harm during and after an investigation. The facility failed to ensure Resident #1 was provided immediate protections after S4 CNA (Certified Nursing Assistant) witnessed S3 CNA engaging in sexual relations with Resident #1. The deficient practice resulted in an Immediate Jeopardy on 03/01/2025 at approximately 5:50 a.m., when S4 CNA entered Resident #1's room and witnessed S3 CNA, Resident #1's primary caregiver, on top of Resident #1 having intercourse in Resident #1's bed. S4 CNA immediately left out of Resident #1's room and did not provide immediate protection to Resident #1. S4 CNA responded to the incident according to the facility's policy which stated to report an incident to the nurse. Resident #1 with a diagnosis of aphasia, had limited speech, could make his needs known and his cognition was intact. Resident #1 reported he had sex with S3 CNA which was consensual. Even though there was no significant decline in Resident #1's mental functioning, it can be determined that the reasonable person would have experienced severe psychosocial harm as a result of the sexual abuse, since a reasonable person would not expect to be abused in this manner in his own home or a health care facility. S1 Administrator, S2 DON (Director of Nursing), and S5 Corporate Nurse were notified of the Immediate Jeopardy on 03/14/2025 at 6:42 p.m. The Immediate Jeopardy was removed on 03/17/2025 at 12:50 p.m. The facility implemented an accepted Plan of Removal as confirmed through onsite observations, interviews and record reviews prior to the exit. Findings: Review of Abuse/Neglect Prevention Program (Revised on 09/08/2021) revealed: ABUSE/NEGLECT POLICY STATEMENT The facility will not condone any form of resident abuse or neglect. Each resident residing in this facility has the right to be free from verbal, sexual, mental and physical abuse, including corporal punishment and involuntary seclusion, and use of photographs or recordings in any manner that would demean or humiliate a resident(s). Residents must not be subjected to abuse by anyone, including, but not limited to, facility staff, other residents, consultants or volunteers, staff of other agencies serving the resident, family members or legal guardians, friends or other individuals. Each resident also has the right to be free from mistreatment, neglect and misappropriation of property. INVESTIGATION: ACCIDENTS/INCIDENTS REPORTING OF ACCIDENTS/INCIDENTS: Regardless of how minor an injury may be, all accidents or incidents involving a resident, employee or visitor must be reported. Report all accidents or incidents to your immediate supervisor as soon possible. However, DO NOT leave an accident victim unattended unless it is absolutely necessary to summon assistance. All accidents/incidents must be reported to the RN (Registered Nurse) or LPN (Licensed Practical Nurse) as soon as practical (on that shift). If the accident/incident involves suspected patient abuse/neglect, or if the injury is of unknown origin, the RN or LPN must immediately report it to the Administrator and/or Director of Nursing so that facility abuse/neglect reporting and investigation procedures can be implemented. ABUSE/NEGLECT INVESTIGATION, PROTECTION AND REPORTING In the event of any evidence involving mistreatment, exploitation, neglect or abuse including injuries of an unknown source, an occurrence will be reported immediately to the Administrator or his or her designee of the facility, who will immediately notify corporate office and the appropriate state officials per state guidelines. The facility will thoroughly investigate all alleged violations under the direct supervision of the Administrator. 1. Any person who witnesses or has knowledge of any act or suspected act of abuse/neglect, mistreatment, exploitation, or identifies an injury of unknown source will notify his/her supervisor immediately. Further review of the Abuse/Neglect Prevention Program (Revised on 09/08/2021) failed to include immediate response by staff to protect an alleged victim of physical and psychosocial harm during and after the investigation. During a phone interview on 03/12/2025 at 4:45 p.m. S4 CNA reported on 03/01/2025 around 5:50 a.m. she observed S3 CNA having intercourse with Resident #1. S4 CNA further reported she immediately left out of Resident #1's room to report what she saw to the nurse, while S3 CNA and Resident #1 continued to have intercourse. During an interview on 03/13/2025 at 12:49 p.m. S5 Corporate Nurse reported S4 CNA had done the appropriate thing in immediately notifying a nurse after witnessing the 03/01/2025 incident between S3 CNA and Resident #1. S5 Corporate Nurse further reported CNAs were trained according to the facility's policy that if a CNA witnesses abuse, they are to report the abuse immediately to the nurse and the nurse would be the one to intervene. During an interview on 03/13/2025 at 1:16 p.m. S2 DON confirmed CNAs had been taught according to the facility's policy to immediately notify the nurse when an abuse incident was witnessed and the nurse would intervene. During an interview on 03/17/2025 at 2:15 p.m. S1 Administrator and S5 Corporate Nurse reported, after their review of the regulations, S4 CNA should have stayed with Resident #1 for the protection of the resident and attempt to intervene while calling for help. S1 Administrator and S5 Corporate Nurse further confirmed the facility's abuse policy did not include immediate protection for resident of alleged abuse. The facility's Plan of Removal: Resident # 1 was the resident identified as the recipient involved in the non-compliance act. All residents have the potential to be affected by this noncompliance. No other residents at the facility were noted to have been affected by this alleged non-compliance. Specific changes to the facility's abuse and neglect policy were reviewed and updated on 03-14-2025 to include: All staff are to respond immediately to protect the alleged victim physically and psychologically during and after the investigation and to protect the integrity of the investigation. The victim of the abuse is to be examined for injuries both physical and psychological, and medically treated as indicated. Increased supervision of the alleged victim and residents may be necessary, depending on the circumstances. Room and/or staffing changes may be necessary to protect the resident from the alleged perpetrator. Staff must protect the victim from retaliation and provide emotional support and counseling to the resident during and after the investigation, as needed. Changes to this policy were in-serviced to the nursing facility staff beginning the evening of 03-14-2025 at and will continue until all staff of the facility have been in-serviced and have had a baseline compliance interview. Date and time action taken: 03-14-2025 The evening of 03-14-2025, inservice to all facility staff was initiated by the facility Administrator , DON, or ADON (Assistant Director of Nursing) on the following topic: All staff are to respond immediately to protect the alleged victim physically and psychologically during and after the investigation and to protect the integrity of the investigation. Attempt to intervene by keeping the resident in direct line of sight and attempt to notify other staff members by hollering, pulling an emergency cord, and/or telling others to go get help. Supervisory staff are to take control of the situation once they arrive on the scene and will direct other staff members on other protection measures of the victim, including immediate removal of the accused from the situation. Administrative staff are to be notified of the abuse and neglect situation as soon as possible. The victim of the abuse is to be examined for injuries both physical and psychological, and medically treated as indicated. Increased supervision of the alleged victim and residents may be necessary, depending on the circumstances. Room and/or staffing changes may be necessary to protect the resident from the alleged perpetrator. The same staff members, along with S8 LPN, Charge Nurse, and S7 RN, Weekend Supervisor, have continued with this inservice until all facility staff have been inserviced. If the staff member was unable to be reached in person or by phone, they will be inserviced prior to starting their shift at the facility. A personnel roster has been used to ensure every employee has had the inservice. On 03-15-2025, following each staff member's inservice, a baseline competency interview has also been started. Each staff member has been interviewed by the Administrator, DON, ADON, LPN Charge Nurse, or, Weekend RN Supervisor. The specifics asked in this baseline competency interview are as follows to ensure information was learned and retained from the inservice: 1. Employee Inappropriate Sexual Encounters a. As an employee of this facility, can you have any type of sexual activity or relationship including sexual intercourse with a resident, even if it is consensual with the resident? Yes No (answer should be No) b. Sexual activity includes the following: sexual intercourse, anal intercourse, oral sex and any of other type of sexual engagement. True False (answer should be true) c. As an employee of this facility, if you witness any type of sexual activity including sexual intercourse by a staff member, are you to respond immediately to protect the alleged victim physically and psychologically during and after the investigation and to protect the integrity of the investigation? Yes No (answer should be Yes) d. As an employee of this facility, if you witness any type of sexual activity, you must attempt to intervene by keeping the resident in direct line of sight and attempt to notify other staff members. State several ways you can do this (examples -- yell for the person to stop, yell in an attempt to get others to help, pull the call cord out of the wall for the ER light, yell from the person's doorway down the hall, etc) e. If any of the above questions are answered incorrectly, immediately stop and reinservice the employee. Explain your corrective action below. 2. Do you have any other concerns about sexual encounters at the facility that you would like to talk with administration about? Yes or No These baseline competency interviews will follow staff inservice for each staff member until all have been interviewed. If the staff member is unable to be reached in person or by phone, they will have the baseline competency interview completed prior to starting their next shift at the facility. A personnel roster has been used to ensure every employee has had the baseline competency interview. Completion date of educational inservices and baseline competency completions: 03-17-25. A QAPI (Quality Assurance Performance Improvement) monitor to assure sustained compliance will be implemented and will be completed by the Administrator, DON, ADON, LPN Charge Nurse, or Weekend RN Supervisor, by interviewing random staff members. Questions from the Post Event Sustained Monitoring Interview related to Sexual Abuse definitions and Immediate Protection of the Resident Physically and Psychologically During and After the Investigation plan of this facility will be reviewed. This will occur 3 times a week for the next 6 weeks, and then monthly thereafter until compliance is maintained to be assured that the facility staff are aware of what immediate protection of the resident during and after an abuse investigation is, and how to respond to provide this protection and appropriated interventions. Effectiveness of the corrective actions will be discussed weekly for 6 weeks at the Quality Assurance and Performance Improvement Meeting with findings added to the QAPI minutes. Additional inservices and/or corrective actions will be implemented as needed. Date of Compliance: 03-17-2025 Date Facility Asserts the Likelihood for Serious Harm to Any Recipient No Longer Exists: 03/17/2025.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

Based on interviews and record reviews, the facility failed to be administered in a manner that enabled its resources to be used effectively and efficiently to attain or maintain the highest practicab...

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Based on interviews and record reviews, the facility failed to be administered in a manner that enabled its resources to be used effectively and efficiently to attain or maintain the highest practicable physical, mental and psychosocial well-being for 1 (Resident #1) of 3 (Resident #1, #2, and #3) residents reviewed for abuse. The facility failed to have an effective system in place to: 1. Protect Resident #1 from abuse of power by S3 Certified Nursing Assistance (CNA) when S3 CNA sexually abused Resident #1 on 03/01/2025, 2. Provide immediate protection to Resident #1, and 3. Failed to develop and implement policies to protect the resident. The deficient practice resulted in an Immediate Jeopardy on 03/01/2025 at approximately 5:50 a.m., when S4 CNA entered Resident #1's room and witnessed S3 CNA, Resident #1's primary caregiver, on top of Resident #1 having intercourse in Resident #1's bed. S4 CNA immediately left out of Resident #1's room and did not provide immediate protection to Resident #1. S4 CNA responded to the incident according to the facility's policy which stated to report an incident to the nurse. Resident #1 with a diagnosis of aphasia, had limited speech and his cognition was intact. Resident #1 reported having sex with S3 CNA which was consensual. Nursing home staff are entrusted with the responsibility to protect and care for the residents of that facility. Nursing home staff are expected to recognize that engaging in a sexual relationship with a resident, even an apparently willingly engaged and consensual relationship, is not consistent with the staff member's role as a caregiver and will be considered an abuse of power. S1 Administrator, S2 DON (Director of Nursing), and S5 Corporate Nurse were notified of the Immediate Jeopardy on 03/14/2025 at 6:42 p.m. The Immediate Jeopardy was removed on 03/17/2025 at 12:50 p.m. The facility implemented an accepted Plan of Removal as confirmed through onsite observations, interviews and record reviews prior to the exit. Findings: Cross Reference F600 and F607 During a phone interview on 03/12/2025 at 4:45 p.m. S4 CNA reported on 03/01/2025 around 5:50 a.m. she observed S3 CNA having intercourse with Resident #1. S4 CNA further reported she immediately left out of Resident #1's room to report what she saw to the nurse, while S3 CNA and Resident #1 continued to have intercourse. Review of Abuse/Neglect Prevention Program (Revised on 09/08/2021) failed to include immediate response by staff to protect an alleged victim of physical and psychosocial harm during and after the investigation. During an interview on 03/13/2025 at 8:10 a.m. S1 Administrator reported the facility did not report the incident between Resident #1 and S3 CNA because he did not recognize it was abuse because it was consensual. During an interview on 03/13/2025 at 12:49 p.m. S5 Corporate Nurse reported S4 CNA had done the appropriate thing in immediately notifying a nurse after witnessing the 03/01/2025 incident between S3 CNA and Resident #1. S5 Corporate Nurse further reported CNAs were trained according to facility policy that if a CNA witnesses abuse, they are to report the abuse immediately to the nurse and the nurse would be the one to intervene. During an interview on 03/13/2025 at 1:16 p.m. S2 DON confirmed CNAs had been taught according to facility policy to immediately get a nurse when an abuse incident was observed and the nurse would then intervene. During an interview on 03/17/2025 at 2:15 p.m. S1 Administrator and S5 Corporate Nurse reported S1 Administrator was the designated oversight person when deficient practice occurs and was responsible for ensuring deficient practice did not occur. S1 Administrator and S5 Corporate Nurse also reported the Administrator, as the designated oversight person, was responsible for ensuring staff have been educated on the correct policy and procedure. S1 Administrator and S5 Corporate Nurse further confirmed, after their review of regulations, S4 CNA should have stayed with Resident #1 and attempted to intervene while calling for help. S1 Administrator and S5 Corporate Nurse further reported an administrative breakdown had occurred when staff had not been trained to call for help immediately and to stay with residents in an abuse situation to intervene and protect the resident. During an interview on 03/17/2025 at 2:20 p.m. S5 Corporate Nurse reported training oversight for the administrator and the administrative staff was the responsibility of the NHA (Nursing Home Administrator) Supervisor and the Chief Operating Officer. During an interview on 03/17/2025 at 2:35 p.m. S2 DON reported S4 CNA, who witnessed the 03/01/2025 incident between Resident #1 and S3 CNA, left the room while the sexual act was still in progress, and did not respond immediately to intervene and protect Resident #1. The facility's Plan of Removal: Resident # 1 was the resident identified as the recipient involved in the noncompliance. All residents have the potential to be affected by this noncompliance. No other residents at the facility were noted to have been affected by this noncompliance. On the evening of 03-14-2025, an inservice to the Administrator by NHA (Nursing Home Administrator) Supervisor, was completed. This inservice contained the following content: Nursing facility staff are entrusted with the responsibility to protect and care for the residents of the facility. Nursing facility staff are expected to recognize that engaging in a sexual relationship with a resident, even a willingly engaged and consensual relationship, is not consistent with the staff member's role as a caregiver and will be considered an abuse of power. And: All staff are to respond immediately to protect the alleged victim physically and psychologically during and after the investigation and to protect the integrity of the investigation. The victim of the abuse is to be examined for injuries both physical and psychological, and medically treated as indicated. Increased supervision of the alleged victim and residents may be necessary, depending on the circumstances. Room and/or staffing changes may be necessary to protect the resident from the alleged perpetrator. Staff must protect the victim from retaliation and provide emotional support and counseling to the resident during and after the investigation, as needed. On 03-15-25, following the Administrator's inservice, a baseline competency interview was completed. He was interviewed by the facility DON. The specifics asked in this baseline competency interview are as follows to ensure information was learned and retained from the inservice: 1. Employee Inappropriate Sexual Encounters a. As an employee of this facility, can you have any type of sexual activity or relationship including sexual intercourse with a resident, even if it is consensual with the resident? Yes No (answer should be No) b. Sexual activity includes the following: sexual intercourse, anal intercourse, oral sex and any of other type of sexual engagement. True False (answer should be true) c. As an employee of this facility, if you witness any type of sexual activity including sexual intercourse by a staff member, are you to respond immediately to protect the alleged victim physically and psychologically during and after the investigation and to protect the integrity of the investigation? Yes No (answer should be Yes) d. As an employee of this facility, if you witness any type of sexual activity, you must attempt to intervene by keeping the resident in direct line of sight and attempt to notify other staff members. State several ways you can do this (examples -- yell for the person to stop, yell in an attempt to get others to help, pull the call cord out of the wall for the ER light, yell from the person's doorway down the hall, etc) e. If any of the above questions are answered incorrectly, immediately stop and reinservice the employee. Explain your corrective action below. 2. Do you have any other concerns about sexual encounters at the facility that you would like to talk with administration about? Yes or No Completion dates of the educational inservice and baseline competency completion for S1 Administrator: 03-14-2025 and 03-15-2025 respectively. A QAPI (Quality Assurance and Performance Improvement) monitor to assure sustained compliance of the facility staff will be implemented and will be completed the Administrator, DON, ADON (Assistant Director of Nursing), LPN (Licensed Practical Nurse) Charge Nurse, or Weekend RN (Registered Nurse) Supervisor, by interviewing random staff members. Questions from the Post Event Sustained Monitoring Interview related to Sexual Abuse definitions and Immediate Protection of the Resident Physically and Psychologically During and After the Investigation plan of this facility will be reviewed. This will occur 3 times a week for the next 6 weeks, and then monthly thereafter until compliance is maintained to be assured that the facility staff are aware of what immediate protection of the resident during and after an abuse investigation is, and how to respond to provide this protection and appropriated interventions. Effectiveness of the corrective actions will be discussed weekly for 6 weeks at the Quality Assurance and Performance Improvement Meeting with findings added to the QAPI minutes. Additional inservices and/or corrective actions will be implemented as needed. Date of Compliance: 03-17-2025 Date Facility Asserts the Likelihood for Serious Harm to Any Recipient No Longer Exists: 03/17/2025.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to implement policies and procedures for ensuring the reporting of a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act by failing to ensure an alleged violation of sexual abuse was reported to local law enforcement for 1 (#1) of 3 (#1, #2, #3) residents reviewed for abuse. Resident #1 was subject to sexual contact by S3 CNA (Certified Nursing Assistant). Findings: Review of Abuse/Neglect Prevention Program (Revised on 09/08/2021) revealed: ABUSE/NEGLECT POLICY STATEMENT The facility will not condone any form of resident abuse or neglect. Each resident residing in this facility has the right to be free from verbal, sexual, mental and physical abuse, including corporal punishment and involuntary seclusion, and use of photographs or recordings in any manner that would demean or humiliate a resident(s). Residents must not be subjected to abuse by anyone, including, but not limited to, facility staff, other residents, consultants or volunteers, staff of other agencies serving the resident, family members or legal guardians, friends or other individuals. Each resident also has the right to be free from mistreatment, neglect and misappropriation of property. ABUSE/NEGLECT INVESTIGATION, PROTECTION AND REPORTING In the event of any evidence involving mistreatment, exploitation, neglect or abuse including injuries of an unknown source, an occurrence will be reported immediately to the Administrator or his or her designee of the facility, who will immediately notify corporate office and the appropriate state officials per state guidelines. The facility will thoroughly investigate all alleged violations under the direct supervision of the Administrator. 1. Any person who witnesses or has knowledge of any act or suspected act of abuse/neglect, mistreatment, exploitation, or identifies an injury of unknown source will notify his/her supervisor immediately. 6. The appropriate law enforcement agencies shall be notified as soon after the incident as possible, if appropriate. Review of Resident #1's medical record revealed Resident #1 was initially admitted to the facility on [DATE] with diagnoses, which included in part, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, bipolar disorder, other recurrent depressive disorders, and aphasia following cerebral infarction. During a phone interview on 03/12/2025 at 4:45 p.m. S4 CNA reported on 03/01/2025 around 5:50 a.m. she went in to Resident #1's room to speak with S3 CNA and upon entering the room S3 CNA had the right side of S3 CNA's pants, underwear and shoes off and was on top of and straddling Resident #1 having intercourse. S4 CNA further reported Resident #1 and S3 CNA looked up at S4 CNA and continued having intercourse. S4 CNA also reported she left out of Resident #1's room to report what she saw to the nurse. During an interview on 03/13/2025 at 8:10 a.m. S1 Administrator reported the facility did not notify the police regarding the 03/01/2025 incident between Resident #1 and S3 CNA as it was determined it was consensual. During a phone interview on 03/13/2025 at 9:36 a.m. S6 LPN (Licensed Practical Nurse) reported the police had not been notified of the 03/01/2025 incident between Resident #1 and S3 CNA. During an interview on 3/17/2025 at 2:15 p.m. S1 Administrator and 5 Corporate Nurse reported the incident between Resident #1 and S3 CNA on 03/01/2025 was sexual abuse and it should have been reported to the police.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

Based on record review and interview the facility failed to ensure residents' assessment accurately reflected the resident's status during the observation period for 1 (#1) of 3 (#1, #2, #3) sampled r...

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Based on record review and interview the facility failed to ensure residents' assessment accurately reflected the resident's status during the observation period for 1 (#1) of 3 (#1, #2, #3) sampled residents. The facility failed to ensure Resident #1's MDS (Minimum Data Set) accurately reflected Resident #1's cognitive status. Findings: Review of Resident #1's medical record revealed an initial admit date of 02/11/2021 with diagnoses that included, in part, cerebral infarction due to unspecified occlusion or stenosis of left middle cerebral artery, other cerebrovascular disease, aphasia following cerebral infarction, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side; essential (primary) hypertension, Type 2 Diabetes Mellitus, bipolar disorder and other recurrent depressive disorders. Review of Quarterly MDS with 12/05/2024 ARD (assessment reference date) revealed BIMS (Brief Interview Mental Status) was not conducted as resident was rarely/never understood. The MDS further revealed a Staff Assessment for Mental Status had been utilized to determine Resident #1's cognitive status. The Staff Assessment for Mental Status revealed Resident #1 had a short and long-term memory problem and was severely impaired with making decisions regarding tasks of daily life. Review of MDS's revealed Cognitive Patterns had been monitored using Staff Assessment for Mental Status throughout the last year and included the following: Annual MDS with ARD 06/06/2024. Quarterly MDS with ARD 09/06/2024. Quarterly MDS with ARD 12/05/2024 Further review of Quarterly MDS with ARD of 03/05/2025 (currently in progress) revealed Resident #1 had a BIMS score of 13, indicating Resident #1 was cognitively intact. Review of Resident #1's care plan revealed a care plan for Verbal Communication: Impaired related to aphasia status post CVA (cerebrovascular accident) and indicated Resident #1 had a diagnosis of apraxia and is aware of what is being said to him, he uses one or two word answers yeah and no. He grunts and shakes head appropriately to asked questions by staff and uses hand motions to make his point known. During an interview on 03/17/2025 at 8:10 a.m. S9 ADON (Assistant Director of Nursing) reported even though Resident #1 was able to only speak a few words, was able to make his needs known and from time of his admission to the facility, Resident #1 had been cognitively intact. During an interview on 03/17/2025 at 10:20 a.m. S1 Administrator and S5 Corporate Nurse confirmed Resident #1 was able to communicate, make needs known even though he could only speak a few words due to aphasia, and was cognitively intact. During an interview on 03/17/2025 at 11:58 a.m. S11 NP (Nurse Practitioner) reported Resident #1 was cognitively intact and able to communicate his needs or any complaints. During an interview on 03/17/2025 at 3:39 p.m. S10 Social Services reported in the past Resident #1's cognitive status had been conducted utilizing the Staff Assessment for Mental Status, which gave an inaccurate picture of Resident #1's cognitive status. Social Services further reported a BIMS score had been conducted after a recent incident, utilizing words and pictures on paper and Resident #1's BIMS score was 13, indicating Resident #1 was cognitively intact. During an interview on 03/17/2025 at 3:44 p.m. S12 MDS Nurse reported when an incident occurred on 03/01/2025, she had attempted to look up Resident #1's BIMS score and found that a Staff Assessment for Mental Status was being conducted instead and since Resident #1 was cognitively intact, that assessment gave an inaccurate picture of Resident #1's cognitive status.
Jul 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview the facility failed to ensure the plan of care was followed for 2 (#2, #3) of 3 (#1, #2, #...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview the facility failed to ensure the plan of care was followed for 2 (#2, #3) of 3 (#1, #2, #3) sampled residents. The facility failed to ensure physician orders were followed. Findings: Resident #2 Review of Resident #2's medical record revealed an admit date of 08/11/2017 with diagnoses that include in part: rheumatoid arthritis, chronic venous insufficiency - peripheral, long term use of insulin, and diabetes mellitus due to underlying condition with hyperglycemia. Review of Resident #2's physician orders revealed in part: 07/02/2024 Lantus Subcutaneous (SQ) Solution 100 unit/ml (milliliter) (Insulin Glargine) inject 60 units subcutaneously before meals 07/01/2024 Gabapentin Oral Capsule 300 mg (milligram) Give 1 capsule by mouth before meals 07/01/2024 Humulin R (Regular) Injection Solution, inject as per sliding scale .SQ before meals and at bedtime. Review of Resident #2's July 2024 Medication Administration Record (MAR) failed to reveal evidence the following medications had been provided on the indicated time/dates: 6:00 a.m. dose of Humulin R injection per sliding scale .SQ before meals and at bedtime: 07/01/2024, 07/05/2024, 07/21/2024, 07/23/2024, 07/26/2024, 07/27/2024, and 07/28/2024. 6:00 a.m. dose of Lantus SQ 100 units/ml inject 60 units SQ before meals: 07/01/2024, 07/04/2024, 07/05/2024, 07/21/2024, 07/23/2024, 07/26/2024, 07/27/2024, and 07/28/2024. 6:00 a.m. dose of Gabapentin capsule 300 mg give 1 capsule by mouth before meals: 07/01/2024, 07/21/2024, 07/27/2024, and 07/28/2024. Resident #3 Review of Resident #3's medical record revealed an admit date of 07/23/2024 with diagnoses that include in part: type 2 diabetes mellitus, acute and chronic respiratory failure with hypoxia, non-ST elevation (nonstemi) myocardial infarction, metabolic encephalopathy, viral hepatitis C, Progressive Supranuclear Ophthalmoplegia (Steele-[NAME]-[NAME]), dementia, major depressive disorder-recurrent-severe with psychotic symptoms, and epilepsy. Review of Resident #3's physician orders revealed in part: 07/23/2024 Insulin Aspart FlexPen SQ 100 units/ml Inject as per sliding scale . 07/23/2024 Night: change nebulizer tubing, medication chamber and mask on night shift every Saturday 07/23/2024 Levothyroxine Sodium oral tablet 50 mcg (micrograms) give 1 tablet by mouth before meals 07/23/2024 Protonix oral tablet delayed release 40 mg give 1 tablet by mouth before meals 07/23/2024 Check edema status every shift 07/23/2024 Hydralazine HCl (Hydrochloride) oral tablet 50 mg give 1 tablet by mouth three times a day 07/23/2024 Monitor for side effects of psychotropic meds 07/23/2024 Monitor for behaviors of psychotropic meds 07/23/2024 Monitor for abnormal signs or symptoms of bleeding related to anticoagulant therapy 07/25/2024 Listen to resident's lungs with stethoscope for abnormal breath sounds 3 times a day for the diagnosis of acute on chronic respiratory failure. Document any abnormal findings in the nurse's notes and notify MD (medical doctor). Every shift, 0 = Clear lung sounds, 1 = crackles, rales, rhonchi, wheezing or rub *Record minutes of treatment Review of Resident #3's July 2024 MAR failed to reveal evidence the following had been conducted/administered for the indicated times/dates: 6:00 a.m. dose of Insulin Aspart FlexPen SQ 100 units/ml inject as per sliding scale .: 07/27/2024, 07/28/2024, and 07/29/2024. Night shift: Change nebulizer tubing, medication chamber and mask on night shift every Saturday: 07/27/2024. 6:00 a.m. dose of Levothyroxine Sodium oral tablet 50 mcg give 1 tablet by mouth before meals: 07/27/2024, 7/28/2024. 6:00 a.m. dose of Protonix oral tablet delayed release 40 mg give 1 tablet by mouth before meals: 07/27/2024, 07/28/2024. Night shift: Check edema status every shift: 07/26/2024, 07/27/2024. Night shift: Complete vital signs daily x 10 days every shift: 07/26/2024, 07/27/2024, and 07/28/2024. Night shift: Document seizure activity. Document any seizure activity in the nurse's notes and notify the MD. Every shift: 07/25/2024, 07/26/2024, and 07/27/2024. 6:00 a.m. dose of Hydralazine HCl oral tablet 50 MG give 1 tablet by mouth three times a day: 07/27/2024, 07/28/2024. Night shift: Monitor for side effects of psychotropic meds: 07/25/2024, 07/26/2024, and 07/27/2024. Night shift: Monitor for behaviors of psychotropic meds: 07/25/2024, 07/26/2024, and 07/27/2024. Night shift: Monitor for abnormal signs or symptoms of bleeding related to anticoagulant therapy: 07/25/2024, 07/26/2024, and 07/27/2024. Night shift: Listen to resident's lungs with stethoscope for abnormal breath sounds 3 times a day for the diagnosis of acute on chronic respiratory failure. Document any abnormal findings in the nurse's notes and notify MD. Every shift, 0 = Clear lung sounds, 1 = crackles, rales, rhonchi, wheezing or rub *Record minutes of treatment: 07/25/2024, 07/26/2024, and 07/27/2024. During an interview on 07/31/2024 at 10:15 a.m. S1 DON (Director of Nursing) reviewed the July MAR for Resident #2 and #3 and acknowledged the missing documentation. S1 DON further reported the MAR shows the medications were not given and there was not a nursing note for documentation of medication administration. S1 DON further stated if it wasn't documented, it wasn't done and should have been.
May 2024 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the resident's right to be free of verbal abuse and psychos...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to protect the resident's right to be free of verbal abuse and psychosocial harm by facility staff for 1 (#1) of 3 (#1, #2, #3) sampled residents. The actual harm resulted for resident #1 who was cognitively impaired with communication deficits on 04/23/2024 when S3CNA (certified nursing assistant) verbally abused resident #1 by telling resident #1, I will hit you in your m__f__ face, during resident #1's whirlpool bath. Resident #1 was agitated during the bath and did not want his hair washed by S3CNA. It can be determined that any reasonable person would have experienced psychosocial harm as a result of the verbal abuse, since a reasonable person would not expect to be treated in this manner in his own home or a health care facility. The facility implemented corrective actions which were completed prior to the Stage Agency's Investigation, thus it was determined to be a Past Noncompliance citation. Findings: Review of the facility's Abuse Policy dated March 2016 revealed the following: The facility will not condone any form of resident abuse or neglect. Each resident residing in this facility has the right to be free from verbal, sexual, mental and physical abuse including corporal punishment. Residents must not be subjected to abuse by anyone, including, but not limited to facility staff, other residents, consultants or volunteers, staff of other agencies serving the resident, facility members or legal guardians, friends or other individuals. Verbal Abuse is the use of oral, written or gestured language that willfully includes disparaging and derogatory terms to residents or their families, or within their hearing distance, regardless of their age, ability to comprehend or disability. Additionally, threats of corporal punishment to control behavior are considered verbal abuse. Review of resident #1's electronic health record revealed an admit date of 06/08/2022 with a diagnosis of but not limited to: cerebral vascular accident with right sided hemiplegia, aphasia, apraxia, dysphasia, diabetes, bipolar disease and hypertension. Review of resident #1's Quarterly Minimum Data Set, dated [DATE] revealed resident #1 was assessed to have a BIMS (brief mental status interview) score of 00 indicating cognitive deficits and an inability to complete the interview. Review of resident #1's comprehensive care plan revealed: Behavior: socially inappropriate /disruptive behavior, resident is unable to communicate and grunts and makes hand gestures, refuses medications and nasal swabs: do not argue with resident, do not challenge content of behaviors, assist in selection of appropriate coping mechanisms, allow resident the opportunity to make choices, and participate in care. Impaired Cognition related to diagnosis of CVA (cerebral vascular accident): approach in a calm manner, ask simple direct questions, calmly talk with resident and offer reassurance prior to care, provide consistent caregivers, and provide cueing with decision making. Review of the facility's investigative documentation revealed the following: On 04/23/2024 it was reported that S3CNA was assisting resident #1 in the whirlpool. During this time, resident #1 became frustrated and allegedly attempted to get the S3CNA to leave him alone. In response, S3CNA verbally threatened to hit resident #1. S5LPN (licensed practical nurse) on the nearby hall heard the commotion and entered the whirlpool room and told S3CNA to step away from the resident while he was upset. To protect the resident, S3CNA placed on administrative leave pending the determination of the investigative team. During an interview on 05/20/2024 at 8:30 a.m. resident #1 was able to make gestures to communicate about the incident. When asked, has anyone been verbally aggressive with you, resident #1 nodded head indicating yes. When asked if it was a staff member, resident #1 nodded head indicating yes. When asked if this happened while in the whirlpool, resident #1 nodded head indicating yes. Resident #1 became visibly agitated and upset and attempted to verbally explain but only was able to say, Ah man, ah man. When asked if S3CNA verbally threatened to hit him resident #1 again nodded his head indicating yes and was tearful and visibly agitated. During a phone interview on 05/20/2024 at 12:03 p.m. S5LPN reported standing on the hall across from the whirlpool room on 04/23/2024 when S5LPN heard resident #1 yelling and grunting in the whirlpool room. S5LPN reported when she looked inside the whirlpool room resident #1 was flailing his arms and gesturing because resident #1 did not want S3CNA to wash his hair. S5 LPN further reported S3CNA was aggravated and told resident #1, don't try to hit me, I'll hit you in your mo__f__ing face. S5LPN reported S3CNA was immediately told to come out of the whirlpool and leave resident #1 alone. S3CNA left the whirlpool room and did not return. During an interview on 05/16/2024 at 12:21p.m. S6CNA reported, I was near the whirlpool room (on 04/23/2024) and I heard someone in the whirlpool room say, I'll hit you in your mo_f__ing face. S6CNA also reported S5LPN was present and heard the verbal abuse also. S5LPN told S3CNA to come out the whirlpool room because the resident #1 was agitated and S3CNA left the whirlpool room. During an interview on 05/16/2024 at 12:34 p.m. S4LPN reported hearing resident #1 on 04/23/2024 mumbling and trying to talk loudly, S4LPN looked over into the whirlpool room and I saw resident #1 pointing toward the door trying to tell S3CNA to leave out of the whirlpool room. S5LPN told S3CNA to leave out of the whirlpool. S3CNA left the whirlpool room. During an interview on 05/20/2024 at 12:00 p.m. S2 DON (Director of Nurses) reported on 04/24/2024 resident #1 came to her office and tried to tell her something. Resident #1 was very agitated, visibly upset and was gesturing and pointing at the whirlpool room and his head. S2 DON reported she had difficulty understanding what resident #1 was trying to tell her due to his aphasia until S6CNA came and told her that resident #1 was trying to tell S2DON about what had happened in the whirlpool room on the day before. S2 DON reported that S6CNA told her S3CNA had verbally threatened resident #1 while bathing him in the whirlpool on 04/23/2024. S2DON reported she immediately notified S1 Administrator and an investigation into the verbal abuse began on 04/24/2024. S2 DON further reported S3CNA was suspended while the investigation was completed. S2 DON reported two staff members confirmed hearing the alleged verbal abuse and S3CNA was terminated on 4/26/2024. During an interview 05/21/2024 at 10:00 a.m. S1 Administrator confirmed being notified of resident #1's allegation of verbal abuse by S3CNA on 04/24/2024. S1 Administrator further confirmed that the investigation confirmed two staff members reported hearing the verbal abuse directed at resident #1 by S3CNA. S3CNA was terminated on 04/26/2024. During the survey, in-service records and QA (Quality Assurance) monitoring records were reviewed, and it was determined that the facility had implemented the following actions to correct the deficient practice. 1. On 04/24/2024 at 3:30pm Verbal abuse allegation brought to the S2DONs' attention by resident #1 and S6CNA. S1Administrator notified and investigation begin. S3CNA temporarily suspended during investigation. 2. Statements obtained from staff member present during altercation confirmed S3CNA's verbal abuse of resident #1. S3CNA was terminated on 04/26/2024. S3CNA's last day of work was 04/24/2024. 3. S5LPN's employment was terminated on 04/25/2024 after learning that S5LPN witnessed S3CNA's verbal abuse of resident #1 and failed to report it to the supervisor immediately. 4. On 04/25/2024 S2 DON and S7ADON (assistant director of nurses), interviewed all residents on A hall and Short B hall, (the residents that S3CNA were assigned to). All residents were asked if they had been abused in any way by S3CNA or any other staff member. 5. An all staff in-service was done on 04/25/2024 regarding abuse and neglect, the procedure for reporting abuse allegations upon discovery and the de-escalation of difficult or angry residents. 6. QA (quality assurance) monitoring began on 04/24/2024 by nursing administration. S2DON or her designee will review each incident/grievance for suspected abuse. This monitoring will occur with each incident/grievance for the next 6 weeks, or until compliance is maintained. Any type of suspicious events will be investigated following our Abuse and Neglect procedure. Daily rounds by the administrator, social worker, DON and ADON will be done on all residents in the facility focusing on abuse indefinitely. The results of the daily rounds and the QA monitoring will be discussed in the facility's daily QA and corrective actions implemented weekly if indicated. 7. Date of Compliance 04/26/2024 when S3CNA was terminated.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure an allegation of verbal abuse by staff was reported immediate...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure an allegation of verbal abuse by staff was reported immediately to the facility administrator and to the State Survey Agency no later than 2 hours after the allegation was made, for 1 (#1) of 3 (#1, #2, #3) residents reviewed for abuse. Findings: Review of the facility's Abuse/Neglect Prevention program dated March 2016 revealed, in part, the following: Reporting: Any person who witnesses or has knowledge of any act or suspected act of abuse/neglect, mistreatment, exploitation, or identifies an injury of unknown source will notify his or her supervisor immediately. Reporting requirements: Facility must report to State Survey Agency any incidents and allegations of abuse, neglect, exploitation, misappropriation of resident property and/or injuries of unknown source immediately, but no later than 2 hours after the allegation is made, if the event that caused the allegation involves abuse or results in bodily harm. Review of resident #1's electronic health record revealed an admit date of 06/08/2022 with a diagnosis of but not limited to: cerebral vascular accident with right sided hemiplegia, aphasia, apraxia, dysphasia, diabetes, bipolar disease and hypertension. Review of resident #1's Quarterly Minimum Data Set, dated [DATE] revealed resident #1 was assessed to have a BIMS (brief mental status interview) score of 00 indicating cognitive deficits and an inability to complete the interview. Review of the facility's investigative documentation revealed the following: On 04/23/2024 it was reported that S3CNA (certified nursing assistant) was assisting resident #1 in the whirlpool. During this time, resident #1 became frustrated and allegedly attempted to get the S3CNA to leave him alone. In response, S3CNA verbally threatened to hit resident #1. S5LPN (licensed practical nurse) on the nearby hall heard the commotion and entered the whirlpool room and told S3CNA to step away from the resident while he was upset. To protect the resident, S3CNA was placed on administrative leave pending the determination of the investigative team. During a phone interview on 05/20/2024 at 12:03 p.m. S5LPN reported standing on the hall across from the whirlpool room when S5LPN heard resident #1 yelling and grunting in the whirlpool room. S5LPN reported when she looked inside the whirlpool room resident #1 was flailing his arms and gesturing because resident #1 did not want S3CNA to wash his hair. S5 LPN further reported S3CNA was aggravated and told resident #1, don't try to hit me, I'll hit you in your mo__f__ing face. S5LPN reported S3CNA was immediately told to come out of the whirlpool and leave him resident #1 alone. S3CNA left the whirlpool room and did not return. S5LPN confirmed she did not report this incident to S2DON (director of nurses) or S1 Administrator because she did not want to get S3 CNA in any trouble. During an interview on 05/20/2024 at 12:00 p.m. S2DON confirmed S5LPN did not follow the facility policy and notify her supervisor immediately when S3CNA verbally abused resident #1. S2DON also confirmed that she notified S1Administrator of resident #1's allegation of abuse on 04/24/2024 the day after the incident. Review of the Health Standards Incident Report revealed S1Administrator reported the incident to the State Survey Agency on 04/25/2024 at 1:20 p.m. S1Administrator failed to report the allegation of abuse involving resident #1 on 04/24/2024 when he was made aware by S2DON to the State Survey Agency within two hours. During an interview on 05/21/2024 at 10:00 a.m. S1Administrator confirmed he did not report resident #1's allegation of verbal abuse to the State Survey Agency within the 2 hour window.
Apr 2024 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected multiple residents

Based on record review, observations and interviews the facility failed to provide services to prevent further contractures and potential decline in range of motion for 1 (#22) of 2 (#22, #26) residen...

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Based on record review, observations and interviews the facility failed to provide services to prevent further contractures and potential decline in range of motion for 1 (#22) of 2 (#22, #26) residents reviewed for position and mobility out of a total sample of 17 residents. The facility failed to ensure hand rolls were placed for Resident #22 who had bilateral hand contractures. Findings: Review of Resident #22's medical record revealed an admission date of 03/04/2015 with diagnoses that included, in part, quadriplegia, contracture of muscle multiple sites, contracture of bilateral hands, contracture of right wrist, contracture of left wrist, muscle wasting and atrophy not elsewhere classified multiple sites. Review of Resident #22's physician orders revealed: -03/13/2023 Apply hand roll to both hands Q (every) AM. Inspect skin. May remove for baths. -03/15/2024 Remove hand rolls from both hands Q afternoon. Inspect skin. Review of Resident #22's 02/08/2024 quarterly MDS (Minimum Data Set) revealed Resident #22 was cognitively intact with a BIMS (Brief Interview Mental Status) score of 15. Review of Resident #22's Care Plan revealed: -Impaired mobility: requires staff assistance related to quadriplegia with interventions that included, in part, hand roll to bilateral hands. On at 8am, off at 2pm, inspect skin, may remove for bathing. Observation on 04/15/2024 at 12:28 p.m. revealed Resident #22 was lying in bed with pillows supporting each arm and contractures were noted to bilateral hands with no hand roll in place in either hand. During an interview on 04/15/2024 at 12:28 p.m. Resident #22 confirmed he did not have any hand rolls in his hands. Resident #22 further reported he had hand rolls in the past but they would get dirty and had been removed. Observation on 04/16/2024 at 2:15 p.m. revealed Resident #22 was lying in bed, positioned using pillows on each side and no hand rolls were in place. Observation on 04/17/2024 at 9:20 a.m. revealed Resident #22 was lying in bed with arms positioned using pillows and no hand rolls were in place. During an interview on 04/17/2024 at 9:20 a.m. Resident #22 reported they had taken his hand rolls to have them cleaned last week and he had not had them since. During an interview on 04/17/2024 at 9:32 a.m. S2 CNA (Certified Nursing Assistant) observed Resident #22 and confirmed Resident #22 did not have hand rolls in place and should have. During an interview on 04/17/2024 at 9:36 a.m. S1 LPN (Licensed Practical Nurse) reported Resident #22's hand rolls were sent to be washed.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 40% turnover. Below Louisiana's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 3 life-threatening violation(s), 1 harm violation(s), $175,103 in fines. Review inspection reports carefully.
  • • 13 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $175,103 in fines. Extremely high, among the most fined facilities in Louisiana. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Southern Oaks Nursing & Rehabilitation Center's CMS Rating?

CMS assigns Southern Oaks Nursing & Rehabilitation Center an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Louisiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Southern Oaks Nursing & Rehabilitation Center Staffed?

CMS rates Southern Oaks Nursing & Rehabilitation Center's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 40%, compared to the Louisiana average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Southern Oaks Nursing & Rehabilitation Center?

State health inspectors documented 13 deficiencies at Southern Oaks Nursing & Rehabilitation Center during 2024 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 9 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Southern Oaks Nursing & Rehabilitation Center?

Southern Oaks Nursing & Rehabilitation Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CENTRAL MANAGEMENT COMPANY, a chain that manages multiple nursing homes. With 61 certified beds and approximately 54 residents (about 89% occupancy), it is a smaller facility located in Shreveport, Louisiana.

How Does Southern Oaks Nursing & Rehabilitation Center Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, Southern Oaks Nursing & Rehabilitation Center's overall rating (1 stars) is below the state average of 2.4, staff turnover (40%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Southern Oaks Nursing & Rehabilitation Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the substantiated abuse finding on record.

Is Southern Oaks Nursing & Rehabilitation Center Safe?

Based on CMS inspection data, Southern Oaks Nursing & Rehabilitation Center has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Louisiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Southern Oaks Nursing & Rehabilitation Center Stick Around?

Southern Oaks Nursing & Rehabilitation Center has a staff turnover rate of 40%, which is about average for Louisiana nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Southern Oaks Nursing & Rehabilitation Center Ever Fined?

Southern Oaks Nursing & Rehabilitation Center has been fined $175,103 across 2 penalty actions. This is 5.0x the Louisiana average of $34,830. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Southern Oaks Nursing & Rehabilitation Center on Any Federal Watch List?

Southern Oaks Nursing & Rehabilitation Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.