WILLIS-KNIGHTON EXTENDED CARE CENTER

2550 KINGS HIGHWAY, SHREVEPORT, LA 71103 (318) 212-4000
Non profit - Corporation 24 Beds Independent Data: November 2025
Trust Grade
93/100
#28 of 264 in LA
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Willis-Knighton Extended Care Center has received an excellent trust grade of A, indicating it is highly recommended among nursing homes. It ranks #28 out of 264 facilities in Louisiana, placing it in the top half, and #4 out of 22 in Caddo County, meaning only three local options are better. The facility is new, with its first inspection showing it has a stable trend and only two issues found, both of which were concerns rather than critical or serious problems. Staffing is a strong point, with a 5/5 star rating and a low turnover rate of 29%, significantly better than the state average. However, there were concerns noted, such as failure to monitor food storage temperatures properly, which could affect resident safety, and not using a gait belt for a resident at high risk of falls, which poses a potential risk for injury. Overall, while the facility has many strengths, families should be aware of these specific concerns when making their decision.

Trust Score
A
93/100
In Louisiana
#28/264
Top 10%
Safety Record
Low Risk
No red flags
Inspections
Too New
0 → 2 violations
Staff Stability
✓ Good
29% annual turnover. Excellent stability, 19 points below Louisiana's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Louisiana facilities.
Skilled Nurses
✓ Good
Each resident gets 130 minutes of Registered Nurse (RN) attention daily — more than 97% of Louisiana nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
: 0 issues
2025: 2 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (29%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (29%)

    19 points below Louisiana average of 48%

Facility shows strength in staffing levels, quality measures, staff retention, fire safety.

The Bad

No Significant Concerns Identified

This facility shows no red flags. Among Louisiana's 100 nursing homes, only 1% achieve this.

The Ugly 2 deficiencies on record

Mar 2025 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on record reviews and interviews the facility failed to maintain, store, prepare, distribute, and serve food under sanitary conditions. The facility failed to accurately monitor the refrigerator...

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Based on record reviews and interviews the facility failed to maintain, store, prepare, distribute, and serve food under sanitary conditions. The facility failed to accurately monitor the refrigerator and freezer temperatures and failed to accurately maintain the dishwasher machine temperature. This had the potential to affect 18 residents who were served trays out of the kitchen according to the Dietary Manager. Findings: Review of the facility's refrigerator and freezer temperature logs revealed temperatures were documented with no variations from 11/01/2024 to 03/11/2025. The refrigerator temperature logs were listed as follows: the internal manual thermometer temperature was 36 degrees F (Fahrenheit), the internal electric thermometer temperature was 40 degrees F, and the external thermometer temperature was 41 degrees F. The freezer temperature logs were listed as follows: the internal manual thermometer temperature was 10 degrees F, the internal electric thermometer temperature was 10 degrees F, and external thermometer temperature was 10 degrees F. Review of the facility's dish machine temperature strip logs from 11/01/2024 to 03/11/2025 revealed the test strip reading as 100 degrees F daily with no deviations. Observation on 03/11/2025 at 8:00 a.m. with S2 Dietary Supervisor revealed S2 Dietary Supervisor was unable to find the manual internal thermometer for the refrigerator and the internal digital thermometer was in Celsius for the refrigerator and freezer. During an interview on 03/11/2025 at 8:00 a.m. S2 Dietary Supervisor reported I'm not gonna lie, the refrigerator and freezer temperatures were fine yesterday so I just used the same temps from yesterday and wrote them down. S2 Dietary Supervisor further reported she wasn't sure exactly where the temperatures recorded on the log came from and reported she could not work the digital thermometers and did not know how to read Celsius. During an interview on 03/11/2025 at 8:20 a.m. S3 Assistant Dietary Manager reported The dishwasher company turned the dish machine temperature down to 100 degrees F because we couldn't get an accurate reading about a year ago. During an interview on 03/11/2025 at 4:30 p.m. S1 Administrator reported are going to have to add a temperature booster to get the water up to where it should be at least 120 degrees Fahrenheit.
Feb 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to implement the care plan for 1 (#1) out of 3 (#1, #2, #3) residents reviewed for falls. The facility failed to use a gait belt for Resident...

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Based on record review and interviews, the facility failed to implement the care plan for 1 (#1) out of 3 (#1, #2, #3) residents reviewed for falls. The facility failed to use a gait belt for Resident #1 during ambulation. Findings: Review of Facility's Clinical Protocol for Falls (undated) revealed: Purpose: It is the policy of ___Care that the facility shall identify patients at risk for falling and take steps to prevent future fall occurrences. Review of Resident #1's medical records revealed an admit date of 12/18/2024 with the following diagnoses, in part but not limited to: femoral neck fracture, neuropathy, recurrent falls, and left knee DJD (degenerative joint disease). Review of Resident #1's Baseline Care Plan revealed summary concerns of a fall risk and gait belt use. Review of Resident #1's ___Fall Risk Assessment Scale dated 12/18/2024 revealed a total score of 23 indicating a high fall risk (15 or >). Further review of ___Rehab Fall Risk Care Plan revealed: mobility, in part: . gait belt when assisting patient to ambulate. During a telephone interview on 02/06/2025 at 8:05 a.m. S1 CNA (Certified Nurse Assistant) confirmed Resident #1 required a gait belt with ambulation. S1 CNA acknowledged on 01/17/2025 she ambulated Resident #1 without using a gait belt. During an interview on 02/06/2025 at 10:48 a.m. S1 ADON (Assistant Director of Nursing) reported the staff are to use a gait belt when assisting residents to ambulate. S1 ADON acknowledged Resident #1 was ambulated without a gait belt and should not have been.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (93/100). Above average facility, better than most options in Louisiana.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Louisiana facilities.
  • • Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Willis-Knighton Extended's CMS Rating?

CMS assigns WILLIS-KNIGHTON EXTENDED CARE CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Louisiana, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Willis-Knighton Extended Staffed?

CMS rates WILLIS-KNIGHTON EXTENDED CARE CENTER's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 29%, compared to the Louisiana average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Willis-Knighton Extended?

State health inspectors documented 2 deficiencies at WILLIS-KNIGHTON EXTENDED CARE CENTER during 2025. These included: 2 with potential for harm.

Who Owns and Operates Willis-Knighton Extended?

WILLIS-KNIGHTON EXTENDED CARE CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 24 certified beds and approximately 15 residents (about 62% occupancy), it is a smaller facility located in SHREVEPORT, Louisiana.

How Does Willis-Knighton Extended Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, WILLIS-KNIGHTON EXTENDED CARE CENTER's overall rating (5 stars) is above the state average of 2.4, staff turnover (29%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Willis-Knighton Extended?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Willis-Knighton Extended Safe?

Based on CMS inspection data, WILLIS-KNIGHTON EXTENDED CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Louisiana. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Willis-Knighton Extended Stick Around?

Staff at WILLIS-KNIGHTON EXTENDED CARE CENTER tend to stick around. With a turnover rate of 29%, the facility is 17 percentage points below the Louisiana average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 14%, meaning experienced RNs are available to handle complex medical needs.

Was Willis-Knighton Extended Ever Fined?

WILLIS-KNIGHTON EXTENDED CARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Willis-Knighton Extended on Any Federal Watch List?

WILLIS-KNIGHTON EXTENDED CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.