COMPLETE CARE AT WHEATON
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Complete Care at Wheaton has a Trust Grade of D, indicating below-average performance with several concerns. It ranks #103 out of 219 facilities in Maryland, placing it in the top half, and #22 out of 34 in Montgomery County, meaning there are only a few local options that are better. Unfortunately, the facility's trend is worsening, with issues increasing from 12 in 2021 to 20 in 2025. While staffing is a strength with a turnover rate of 32%, which is better than the state average, the facility has had a concerning number of incidents, including failing to revise care plans for residents in a timely manner and not properly enforcing its smoking policy, which compromised resident safety. On a positive note, there have been no fines recorded, suggesting compliance with regulations, but the average RN coverage may not be sufficient to catch all potential issues.
- Trust Score
- D
- In Maryland
- #103/219
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 32% turnover. Near Maryland's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Maryland facilities.
- Skilled Nurses ○ Average
- Each resident gets 36 minutes of Registered Nurse (RN) attention daily — about average for Maryland. RNs are the most trained staff who monitor for health changes.
- Violations ⚠ Watch
- 44 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (32%)
16 points below Maryland average of 48%
Facility shows strength in quality measures, fire safety.
The Bad
Near Maryland average (3.0)
Meets federal standards, typical of most facilities
14pts below Maryland avg (46%)
Typical for the industry
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 44 deficiencies on record
Apr 2025
20 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0553
(Tag F0553)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and medical record review, it was determined that the facility failed to invite a resident to their care pla...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on surveyor record reviews and facility staff interviews, it was determined that the facility failed to offer the opportun...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
Based on review of facility investigation, record review, and interview, it was determined that the facility failed to ensure that a resident remained free of abuse. This was evident for 1 (Resident #...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Transfer Notice
(Tag F0623)
Could have caused harm · This affected 1 resident
Based on staff interviews and medical record review, it was determined that the facility failed to provide written notification for Residents that were transferred to the hospital. This was found to b...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0625
(Tag F0625)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility staff and Resident interviews and surveyor record review, it was determined that the facility failed to provid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected 1 resident
Based on record review and interview, it was determined that the facility failed to conduct an accurate Preadmission Screening and Resident Review (PASRR). This was found evident for 1 (Resident #27) ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and staff interviews, it was determined that the facility failed to revise a care plan. This was ...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on record review and facility staff interview, the facility failed to 1) assess a Resident with an actual fall and 2) document a witnessed fall. This was evident for 1 (resident #445) of 1 resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on surveyor observation, facility staff interviews and surveyor record review it was determined that the facility failed to follow appropriate respiratory care and services. This finding was fou...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0730
(Tag F0730)
Could have caused harm · This affected 1 resident
Based on review of employee records and staff interview, it was determined that the facility failed to complete annual performance reviews for Geriatric Nursing Assistants (GNAs). This was evident for...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected 1 resident
Based on observation of medication administration, medical record reviews, and staff interviews, it was determined that the facility licensed staff failed to maintain a medication error rate of less t...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, staff interviews and record review, it was determined that the facility failed to properly store medications. This was found to be evident in 2 of 2 medication storage rooms and ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Dental Services
(Tag F0791)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and medical record review, it was determined that the facility failed to ensure that residents who required ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on surveyor observation, facility staff interview and facility record review, it was determined that the facility failed to maintain proper sanitation for storage of food on the nursing units an...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Garbage Disposal
(Tag F0814)
Could have caused harm · This affected 1 resident
Based on surveyor observation and facility staff interview it was determined that the facility failed to dispose garbage and refuse properly. This finding was found to be evident during the tour of th...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, it was determined that the facility failed to ensure that the medical records for ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0868
(Tag F0868)
Could have caused harm · This affected 1 resident
Based on record review and interview, it was determined that the facility failed to have the minimum required members in attendance at the Quality Assessment and Assurance (QAA) committee. This was fo...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, it was determined that the facility failed to follow Enhanced Barrier Precautions (EBP). This was evident for 1 (Resident #53) out of 1 Resident revi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0921)
Could have caused harm · This affected 1 resident
Based on observations and interviews, it was determined that the facility failed to keep a sanitary environment. This was evident during the tour of the laundry room conducted as part of the facility'...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on surveyor record review, interviews with facility staff and Residents, it was determined that the facility failed to rev...
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Mar 2021
12 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
Deficiency Text Not Available
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
2. On 03-12-2021 surveyor review of Resident #76's Minimum Data Set assessments, with Assessment Reference Dates of 04-24-2020, 07-25-2020, 08-11-2020, 10-29-2020, and 02-01-2021 revealed no evidence ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record, surveyor observations and staff interviews, it was determined that the facility staff failed to develop and implement comprehensive care plans for resi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the clinical record and interview with Resident #62's representative and facility staff, it was determined th...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on surveyor review of the clinical record, surveyor observations, resident and staff interviews, it was determined that th...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0685
(Tag F0685)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record, and interview with Resident #76 and staff, it was determined that the facility staff failed to provide treatment/devices to maintain the hearing of 1 o...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record and interviews with the facility staff, it was determined that the facility failed to address a significant weight loss for 1 of 4 residents reviewed fo...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected 1 resident
Based on clinical record review and interviews with facility staff, it was determined that the facility's pharmacist failed to identify and/or report a gradual dose reduction (GDR) of a psychotropic m...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected 1 resident
Based on clinical record review and interviews with facility staff, it was determined that the facility failed to ensure 1 of 5 residents reviewed for the Unnecessary Medications remained free of an u...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record, surveyor observation and interview with facility staff, it was determined that the facility staff failed to ensure accurate documentation in the clinic...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
2. On 03-09-2021 at 11:00 AM surveyor interview with Resident #73 revealed that they had never been invited to or attended interdisciplinary (IDT) care conferences.
On 03-10-2021 surveyor review of Re...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on surveyor review of administrative files, surveyor observations and staff interviews, it was determined that the facilit...
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May 2019
12 deficiencies
1 IJ (1 affecting multiple)
CRITICAL
(K)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3). On 05-22-19 record review for resident #21 revealed smoking evaluations that were done on 12-09-18 and on 03-22-19. The eval...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record, surveyor observations and interview with facility staff, it was determined that the facility failed to ensure resident #97's freedom of choice. This fi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record, surveyor observations and interview with facility staff, it was determined that the facility staff failed to ensure privacy for residents during blood ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record, interviews with residents and facility staff, it was determined that the facility staff failed to develop a comprehensive, resident centered care plan ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
Deficiency Text Not Available
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record and interview with facility staff, it was determined that the facility staff failed to follow physician orders regarding obtaining blood work testing fo...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
Based on surveyor observation, clinical record review, and interviews with the resident and staff, it was determined that the facility staff failed to securely anchor a resident's Foley catheter in or...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on surveyor review of the clinical record, surveyor observations and interview with facility staff, it was determined that the facility staff failed to ensure infection control procedures for bl...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. On 05/21/2019 11AM, interview with resident #21 revealed that he/she gave cigarettes to other residents and he/she also went ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Administration
(Tag F0835)
Could have caused harm · This affected most or all residents
Based on surveyor observation, resident and staff interviews, and review of facility smoking policy and procedure during extended survey, it was determined that facility administrative staff failed to...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
Based on surveyor observation, review of the clinical record and interviews with facility staff, it was determined that the facility staff failed to ensure the accuracy of the completed MDS. This find...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0843
(Tag F0843)
Minor procedural issue · This affected most or all residents
Based on surveyor review of administrative records during extended survey, it was determined that facility staff failed to have a current transfer agreement with local acute care facilities (hospitals...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No fines on record. Clean compliance history, better than most Maryland facilities.
- • 32% turnover. Below Maryland's 48% average. Good staff retention means consistent care.
- • Multiple safety concerns identified: 1 life-threatening violation(s). Review inspection reports carefully.
- • 44 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
- • Grade D (48/100). Below average facility with significant concerns.
About This Facility
What is Complete Care At Wheaton's CMS Rating?
CMS assigns COMPLETE CARE AT WHEATON an overall rating of 3 out of 5 stars, which is considered average nationally. Within Maryland, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Complete Care At Wheaton Staffed?
CMS rates COMPLETE CARE AT WHEATON's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 32%, compared to the Maryland average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 60%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Complete Care At Wheaton?
State health inspectors documented 44 deficiencies at COMPLETE CARE AT WHEATON during 2019 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 41 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Complete Care At Wheaton?
COMPLETE CARE AT WHEATON is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMPLETE CARE, a chain that manages multiple nursing homes. With 116 certified beds and approximately 110 residents (about 95% occupancy), it is a mid-sized facility located in WHEATON, Maryland.
How Does Complete Care At Wheaton Compare to Other Maryland Nursing Homes?
Compared to the 100 nursing homes in Maryland, COMPLETE CARE AT WHEATON's overall rating (3 stars) is below the state average of 3.0, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Complete Care At Wheaton?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.
Is Complete Care At Wheaton Safe?
Based on CMS inspection data, COMPLETE CARE AT WHEATON has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in Maryland. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Complete Care At Wheaton Stick Around?
COMPLETE CARE AT WHEATON has a staff turnover rate of 32%, which is about average for Maryland nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Complete Care At Wheaton Ever Fined?
COMPLETE CARE AT WHEATON has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Complete Care At Wheaton on Any Federal Watch List?
COMPLETE CARE AT WHEATON is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.