MADONNA MANOR NURSING HOME
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Madonna Manor Nursing Home currently holds a Trust Grade of F, indicating significant concerns and overall poor performance. It ranks #164 out of 338 facilities in Massachusetts, placing it in the top half, but this is overshadowed by its low trust score. The facility is making some improvements, as it has reduced the number of issues from 13 in 2023 to 10 in 2024. Staffing is a strong point, with a perfect score of 5/5 stars and a turnover rate of only 15%, well below the state average. However, the facility has accumulated concerning fines totaling $119,373, which is higher than 85% of other Massachusetts facilities, indicating potential compliance issues. Specific incidents from inspections reveal serious shortcomings in care. For example, the facility failed to notify a physician about significant weight loss for a resident, which is a critical oversight. Additionally, another resident who required assistance was left unattended, resulting in a fall and potential injury. While there are strengths in staffing, the serious deficiencies in care practices raise important questions for families considering this facility for their loved ones.
- Trust Score
- F
- In Massachusetts
- #164/338
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ✓ Good
- 15% annual turnover. Excellent stability, 33 points below Massachusetts's 48% average. Staff who stay learn residents' needs.
- Penalties ○ Average
- $119,373 in fines. Higher than 56% of Massachusetts facilities. Some compliance issues.
- Skilled Nurses ✓ Good
- Each resident gets 56 minutes of Registered Nurse (RN) attention daily — more than average for Massachusetts. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 34 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
Low Staff Turnover (15%) · Staff stability means consistent care
-
No fines on record
-
Staff turnover is low (15%)
33 points below Massachusetts average of 48%
Facility shows strength in staffing levels, staff retention.
The Bad
Near Massachusetts average (2.9)
Meets federal standards, typical of most facilities
Well above median ($33,413)
Significant penalties indicating serious issues
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 34 deficiencies on record
Dec 2024
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who required physical assistance from staff for positioning, the Facility failed to ensure they maintained a...
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Aug 2024
9 deficiencies
2 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Notification of Changes
(Tag F0580)
A resident was harmed · This affected 1 resident
Based on interview and document review, the facility failed to notify the physician of an ongoing and significant weight loss for one Resident (#26), out of a total sample of 18 residents.
Findings i...
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SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Deficiency F0692
(Tag F0692)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and documentation review, the facility failed to ensure acceptable parameters of nutritional...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on observation and interview, the facility failed to ensure one Resident (#13), out of a total sample of 18 residents, was treated with respect and dignity. Specifically, the facility failed to ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to provide appropriate treatment and services for the care of an indwelling catheter (tube inserted into the bladder to drain ur...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on observation and interview, the facility failed to maintain sanitary conditions of continuous positive airway pressure (CPAP- respiratory machine used to assist in keeping airways open to ease...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program to help prevent the development and potential transmission of communicab...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0565
(Tag F0565)
Could have caused harm · This affected multiple residents
Based on a resident group meeting, staff interviews, and document review, the facility failed to ensure concerns from the Resident Council were documented to ensure they were acted upon timely and inc...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Grievances
(Tag F0585)
Could have caused harm · This affected multiple residents
Based on interviews, document review, and observations, the facility failed to have information on how to file a grievance in resident care and public areas and have forms accessible, so residents and...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0604
(Tag F0604)
Could have caused harm · This affected multiple residents
Based on record review, interview, and document review, the facility failed to evaluate the use of a one-piece jumpsuit as a restraint for one Resident (#67), to ensure it was the least restricted dev...
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Dec 2023
1 deficiency
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
Based on records reviewed and interviews for three of three residents (Resident #1, Resident #2, and Resident #3), who developed rashes and/or had changes in their skin conditions, the Facility failed...
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Sept 2023
2 deficiencies
2 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Comprehensive Care Plan
(Tag F0656)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on records reviewed and interviews, for one of three sampled residents (Resident #2), whose Plan of Care indicated he/she ...
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SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on records reviewed and interviews, for one of three sampled residents (Resident #2), who was assessed by nursing at high ...
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Jul 2023
10 deficiencies
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, policy review, and interviews, the facility failed to ensure its staff provided each reside...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
Based on observation, policy review, and interview, the facility failed to ensure staff provided privacy during a medical treatment for one sampled Resident (#63), out of 19 sampled residents.
Finding...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Based on record review, policy review, and interviews, the facility failed to update and revise the activity of daily living functional status/rehabilitation potential care plan for one Resident (#16)...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0685
(Tag F0685)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to ensure assistive devices to maintain hearing and enhanced communication were utilized for one Resident (#66), out of a total sample of 19 r...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview, the facility failed to ensure interventions were implemented for the treatment of bilateral hand contractures for one Resident (#16), out of a sampl...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected 1 resident
Based on record review, policy review, and interviews, the facility failed to ensure that pharmacy recommendations were reviewed and addressed for one Resident (#30), out of a total sample of 19 resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
Based on record review, policy review, and interview, the facility failed to ensure the advanced directives code status was accurately reflected in the medical record for one Resident (#9), out of a t...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0849
(Tag F0849)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, document review, policy review, and interview, the facility failed to ensure Hospice provided informatio...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
Based on observation and interview, the facility failed to ensure residents in three of four dining rooms had a comfortable and homelike dining experience.
Findings include:
During dining observation...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on observations, policy review, and interviews, the facility failed to ensure staff implemented infection prevention and control practices and policies. Specifically, the facility failed to ensu...
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Dec 2019
11 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected 1 resident
Based on observation, record review, and staff interview, the facility failed to ensure that each resident received reasonable accommodations of individual needs, specifically positioning during meals...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on record review, interviews, and policy review, the facility failed for 1 resident (#74) to report immediately, but not later than 2 hours, injuries of unknown origin from a total sample of 24 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. For Resident #104, the facility failed to develop a comprehensive care plan for elopement and wandering.
During an interview ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to review and revise the comprehensive care plan for skin treatments for 1 resident (#76), from a total sample of 24 residents. ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0675
(Tag F0675)
Could have caused harm · This affected 1 resident
Based on observations, clinical record review and staff interview the facility failed to implement the recommended positioning devices for 1 Resident (#3) in a total sample of 24 residents. For Reside...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected 1 resident
Based on observations, staff interview and record review, the facility failed to provide meaningful activities based on the comprehensive assessment for personal preferences, for two residents (#41 an...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0712
(Tag F0712)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to ensure that two residents (#41 and #42), in a total sample of 24 residents, had physician visits every 60 days which would alternate betwee...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected 1 resident
Based on observation, interviews, and test tray results, the facility failed to serve food that was palatable and served at safe and appetizing temperatures from 2 of 2 test trays conducted on one uni...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observations, staff interviews, and record review, the facility failed to store and serve/re-heat food/beverages in accordance with professional standards for food safety in the nourishment k...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
3. For Resident #104, the facility failed to
a. ensure the resident's nutrition assessments and progress notes were completed and in the clinical record from 10/1/18 through 8/5/19 after a significan...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0849
(Tag F0849)
Could have caused harm · This affected 1 resident
Based on record review and staff interview the facility failed to ensure that a complete care of plan incorporating the care, goals and interventions provided by both the facility and the hospice agen...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 15% annual turnover. Excellent stability, 33 points below Massachusetts's 48% average. Staff who stay learn residents' needs.
- • Multiple safety concerns identified: 5 harm violation(s), $119,373 in fines. Review inspection reports carefully.
- • 34 deficiencies on record, including 5 serious (caused harm) violations. Ask about corrective actions taken.
- • $119,373 in fines. Extremely high, among the most fined facilities in Massachusetts. Major compliance failures.
- • Grade F (25/100). Below average facility with significant concerns.
About This Facility
What is Madonna Manor's CMS Rating?
CMS assigns MADONNA MANOR NURSING HOME an overall rating of 3 out of 5 stars, which is considered average nationally. Within Massachusetts, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Madonna Manor Staffed?
CMS rates MADONNA MANOR NURSING HOME's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 15%, compared to the Massachusetts average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Madonna Manor?
State health inspectors documented 34 deficiencies at MADONNA MANOR NURSING HOME during 2019 to 2024. These included: 5 that caused actual resident harm and 29 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates Madonna Manor?
MADONNA MANOR NURSING HOME is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by DIOCESAN HEALTH FACILITIES, a chain that manages multiple nursing homes. With 129 certified beds and approximately 74 residents (about 57% occupancy), it is a mid-sized facility located in NORTH ATTLEBORO, Massachusetts.
How Does Madonna Manor Compare to Other Massachusetts Nursing Homes?
Compared to the 100 nursing homes in Massachusetts, MADONNA MANOR NURSING HOME's overall rating (3 stars) is above the state average of 2.9, staff turnover (15%) is significantly lower than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.
What Should Families Ask When Visiting Madonna Manor?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Madonna Manor Safe?
Based on CMS inspection data, MADONNA MANOR NURSING HOME has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Massachusetts. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Madonna Manor Stick Around?
Staff at MADONNA MANOR NURSING HOME tend to stick around. With a turnover rate of 15%, the facility is 31 percentage points below the Massachusetts average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 6%, meaning experienced RNs are available to handle complex medical needs.
Was Madonna Manor Ever Fined?
MADONNA MANOR NURSING HOME has been fined $119,373 across 2 penalty actions. This is 3.5x the Massachusetts average of $34,273. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.
Is Madonna Manor on Any Federal Watch List?
MADONNA MANOR NURSING HOME is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.