The Laurels of Fulton

4735 Ranger Road, Perrinton, MI 48871 (989) 236-5433
For profit - Corporation 50 Beds CIENA HEALTHCARE/LAUREL HEALTH CARE Data: November 2025
Trust Grade
30/100
#176 of 422 in MI
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

The Laurels of Fulton has received a Trust Grade of F, indicating significant concerns about the facility's quality and safety. Ranked #176 out of 422 facilities in Michigan, they are in the top half, but this ranking does not reflect the poor trust grade. The facility is worsening, with issues increasing from 7 in 2023 to 8 in 2024. Staffing is rated 4 out of 5 stars, with a turnover rate of 38%, which is better than the state average, suggesting that most staff stay long-term and are familiar with the residents. However, the facility has incurred $39,515 in fines, which is higher than 82% of Michigan facilities, indicating ongoing compliance problems. Specific incidents include a resident being hospitalized due to staff using the incorrect lift device, which was a failure to follow the care plan. Additionally, there were serious issues with wound management that led to preventable pressure injuries for residents. The facility also did not provide adequate supervision for residents with acute medical changes, resulting in serious injuries like fractures and brain bleeds. Overall, while there are some strengths in staffing, the serious health and safety violations are concerning and families should weigh these factors carefully when considering this nursing home.

Trust Score
F
30/100
In Michigan
#176/422
Top 41%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
7 → 8 violations
Staff Stability
○ Average
38% turnover. Near Michigan's 48% average. Typical for the industry.
Penalties
○ Average
$39,515 in fines. Higher than 64% of Michigan facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 64 minutes of Registered Nurse (RN) attention daily — more than 97% of Michigan nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
30 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2023: 7 issues
2024: 8 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (38%)

    10 points below Michigan average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 38%

Near Michigan avg (46%)

Typical for the industry

Federal Fines: $39,515

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: CIENA HEALTHCARE/LAUREL HEALTH CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 30 deficiencies on record

7 actual harm
Nov 2024 7 deficiencies 3 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0657 (Tag F0657)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure the comprehensive care plan was reviewed and r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure the comprehensive care plan was reviewed and revised for one resident (Resident #8) out of 13 residents reviewed for quality care, resulting in hospitalization for a fracture sustained after a fall from staff use of the incorrect lift device. Findings: Resident #8 (R8) Review of an admission Record reflected R8 admitted to the facility with diagnoses that included generalized osteoarthritis, hemiplegia and hemiparesis (weakness and partial paralysis) of the left non-dominant side following a stroke, history of traumatic brain injury and muscle weakness. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE] reflected R8 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 14/15. R8 was coded as using a wheelchair for mobility, did NOT walk, and was Dependent - Helper does ALL of the effort. Resident does none of the effort to complete the activity for sit to stand (the ability to come to a standing position from sitting in a chair, wheelchair, or on the side of the bed) and chair/bed - to- chair transfers. Review of a Discharge assessment - return anticipated MDS dated [DATE] reflected R8 was Dependent - Helper does ALL of the effort. Resident does none of the effort to complete the activity for sit to stand (the ability to come to a standing position from sitting in a chair, wheelchair, or on the side of the bed) and chair/bed - to- chair transfers. During an observation and interview on 11/18/2024 at 11:23 AM, R8 was sitting up in bed, a sling in place on her left arm. R8 reported her left hip and shoulder were painful due to an accident that occurred at the facility during a transfer, resulting in a broken arm. R8 said that before the accident occurred, she told staff she felt weak and tired from recent low blood pressures and thought she had another urinary tract infection when she slipped out of a sit-to-stand lift. Review of a Fall incident report dated 9/1/2024 reflected Incident Description: This nurse was called to room. Nurse aides were standing around resident (R8) who was sitting on the floor, with an aide behind her. She slipped out of sit-to-stand during a transfer. The report indicated When resident goes outside, she is to be transferred via Hoyer (a full mechanical lift) to bed instead of sit-to-stand. She is tired from being outside and its hard for her to hold on. The report indicated R8 had a left shoulder injury and 10/10 pain level. Details in the report were limited and the complete fall investigation was requested. Review of a Verification of Investigation form dated 9/01/2024 reflected Resident (R8), who is AxOx3 (alert and oriented times 3, person, place, situation), fell when she let go of a sit-to-stand. She was a two person assist, and her CNAs (Certified Nurse Aides) (CNA H and CNA K) both testified that they had taken (R8) to the restroom, and were bringing her back to bed in the EZ sit-to-stand, when (R8) let go of the sling on the left side, and slid down to the floor through the lift sling (she was dragged down by her girth). (R8's) grey dress pullover was pulled up over her head. (R8's) shoulder hit the side of her bed when she went down. (R8) stated I was tired from the day, and I just let go. Current care plan includes a 2 person assist for transfers, and the care plan was followed. The care plan included with the investigation did not address R8's transfer status. A statement from CNA H indicated that R8's left arm was flaccid (limp) and R8 let go of the lift device with her right hand when she fell. Review of a Care Plan initiated on 11/28/2019, revised on 7/03/2024 indicated that R8 was at risk for fall related injury related to history of falls, hemiplegia/paresis left side, TBI (traumatic brain injury), needs assistance with ambulation with use of walker . The goal was that R8 would remain free from injury related to falls. Interventions included Encourage the resident to wear appropriate footwear as needed; ensure gait belt is on for all transfers . This care plan, in place at the time of R8's fall, conflicts with the MDS data which indicate R8 does not ambulate or use a walker for ambulation. Review of a Care Plan initiated 3/15/2024 and in place prior to R8's fall on 9/01/2024 reflects (R8) has a functional ability deficit and requires assistance with self-care/mobility R/T (related to): weakness d/t (due to) CVA (stroke) with left sided weakness, PVD (peripheral vascular disease), GERD (gastro-esophageal reflux disease), seizures, RLS (restless leg syndrome), HTN (high blood pressure), and OA (osteoarthritis). This care plan indicates R8 is unable to walk or ambulate and was dependent on staff for transfers. The care plan does NOT specify the number of staff or assistive devices required to transfer R8. During an interview on 11/20/2024 at 11:31 AM, Physical Therapy Assistant (PTA) L said R8 was on the therapy case load to evaluate R8 due to deconditioning and had been cut from services on 8/30/2024 due to lack of progress prior to being hospitalized after the fall and broken arm on 9/01/2024. PTA L reported that R8 was a max (maximum) assist with a sit-to-stand for transfers and required a Hoyer lift as needed. PTA L said she does not update care plans but gives transfer status recommendations to nursing staff in the form of a communication and education to staff. PTA L said that the intervention Hoyer as needed has been long standing. PTA L emphasized that staff can always use more support than required, but cannot offer less support than what is typical for a resident. The transfer status recommendations and communication forms were requested from PTA L at this time. Review of Therapy Communication Forms dated 3/14/2022 indicated that R8 was to be transferred via EZ-stand for transfers <> (to and from) bed to wheelchair . The recommendation made over two years prior was not found in a comprehensive review of the care plan that was in place prior to R8's fall from the sit-to-stand device. During an interview on 11/20/2024 at 11:47 AM, the Director of Nursing (DON) reviewed the care plan that had been in place prior to R8's fall with fracture on 9/01/2024. The DON said that they were present at the facility on the day R8 fell. R8 had been outside most of the day, coming inside every few hours to be cared for, which likely weakened R8 and contributed to the fall. The DON confirmed that no specific directions pertaining to how R8 was to be transferred was documented in the care plan for self-care/mobility and confirmed that R8 did not walk using a walker anymore. Review of a hospital History of Physical Notes dated 9/2/2024 reflected History of Present Illness: (R8) is a 60 y.o. (year old) female who presents with past medical history notable for hypertension, hyperlipidemia, hemorrhagic CVA with residual left-sided weakness and obstructive sleep apnea who presents to the emergency room after a fall while being transferred from the wheelchair to a bed via a sit and stand device. The patient said that her blood pressures have been low and she apparently passed out briefly. Patient landed on her left side resulting in severe pain in the left arm. She was confirmed to have a fracture at the facility and was brought to the emergency room for evaluation/treatment. In the ED (Emergency Department) the patient was afebrile with low blood pressures documented around 87/68. Nontachycardic (no increased pulse). After IV (intravenous) fluids in the ER blood pressures have improved to systolic blood pressure close to 100. Currently she is asymptomatic but does want to go back to sleep. Further review of hospital records indicated R8 had a CT (computed tomography, an imaging exam) scan of the left shoulder without contrast which showed R8 had a Comminuted (a broken bone that has separated into three or more pieces; usually caused by a severe impact, such as a car accident or a serious fall), displaced, and angulated fracture of the surgical neck of the humerus. The hospital record also revealed R8 was diagnosed with Metabolic Encephalopathy and Sepsis without shock due to a UTI.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to 1.) implement the facility policy for pressure injury...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to 1.) implement the facility policy for pressure injury/wound management, 2.) ensure pressure injury/wound assessments were comprehensive and accurate, and 3.) ensure treatments were promptly ordered and completed, for 2 of 13 residents (Resident #17 and #1) reviewed for alterations in skin integrity, resulting the development of preventable pressure injuries and the worsening of wounds. Findings: Resident #17 (R17) Review of an admission Record revealed R17 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: chronic respiratory failure, chronic heart failure, and diabetes. R17 was dependent on staff for all activities of daily living. According to the Nurse Notes, R17 was hospitalized from [DATE]-[DATE] for a UTI (urinary tract infection). Review of R17's Care Plan revealed the following concerns and interventions: (a) R17 is at risk for urinary tract infection and catheter-related trauma with the following intervention-Ensure catheter tubing is secured-Initiated: 08/25/2023, (b) R17 is at risk for impaired skin integrity/pressure injury R/T: weakness, mobility issues, low proteins, and incontinence of bowel, presence of catheter and tubing, non ambulatory, COPD, hoyer lift, fragile skin of sacrum r/t previously healed pressure ulcer and MASD (moisture associated skin damage), unable to reposition self with the following interventions-put barrier between skin and catheter tubing to avoid skin irritation and/or abrasion-initiated: 04/05/2024 .turn and reposition every two hours and PRN (as needed)-initiated: 03/26/2021 .Added to the care plan on 11/15/24 was MASD to right buttocks related to incontinence. Review of R17's readmission Nursing Comprehensive Evaluation dated 11/7/24 revealed: groin and perineal area reddened. No measurements were noted. Review of R17's Order Summary revealed that no new order for skin impairment treatment, noted on the admission assessment dated [DATE], were put into place until 11/11/24. Review of R17's Minimum Data Set dated 11/13/24 (completed after returning from the hospital stay 11-3-24 to 11-7-24) revealed R17 did not have one or more unhealed pressure ulcer(s) at Stage 1 or higher and R17 was at risk of developing pressure ulcer. Review of R17's Electronic Medical Record revealed (a) no treatment order for a catheter securement device, (b) no comprehensive wound assessment following the skin breakdown identified on 11/7/24, (c) the guardian was not notified of the skin break down identified on 11/7/24, and (d) the physician was not notified of the skin concerns identified on 11/7/24. Review of R17's provider Progress Note dated 11/12/24, did not reflect a new/worsening pressure injury or skin impairment. Review of R17's Order Summary with a start date of 11/15/24 revealed changes (increased care required) to the order initiated on 11/11/24 for the right buttocks wound care. Review of R17's Electronic Medical Record revealed no comprehensive wound assessment following the identification of the skin breakdown and/or worsening of the skin breakdown which resulted in a treatment order change dated 11/15/24 or guardian and physician notification of the skin breakdown and treatment changes. On 11/21/24 at 12:43 PM, R17's Skin & Wound Evaluation dated 11/17/24 was documented as complete. The wound now measured 0.8 cm (length) x 1.0 cm (width) x 0.1 cm (depth). The surrounding tissue was fragile and at risk for breakdown. It was documented that the guardian and the provider were notified on 11/21/24 of the skin breakdown. During an observation on 11/19/24 at 12:50 PM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/19/24 at 01:07 PM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/19/24 at 02:10 PM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/19/24 at 02:53 PM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/19/24 at 03:41 PM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/19/24 at 03:55 PM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/20/24 at 08:13 AM, R17 was sitting up in a broda chair in the dining room attempting to feed herself. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/20/24 at 08:42 AM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/20/24 at 09:26 AM, R17 was sitting up in a broda chair near the nurses station. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/20/24 at 10:45 AM, R17 was sitting up in a broda chair in the activity room. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/20/24 at 11:58 AM, R17 was sitting up in a broda chair in the activity room. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation on 11/20/24 at 12:34 PM, R17 was sitting up in a broda chair in the dining room attempting to feed herself. R17's heels were resting on the footrest and there were no offloading devices in place behind her left or right side. During an observation and interview on 11/20/24 at 01:04 PM, Certified Nursing Assistant (CNA) E brought R17 to her room to provide pericare. CNA E reported R17 got up before breakfast but had not provided pericare since that time. During an interview on 11/20/24 at 01:20 PM, R17 reported pain her buttocks. During an observation and interview on 11/20/24 at 01:25 PM, CNA E and CNA F were providing incontinence care for R17. R17 did not have a securement device in place and her urinary catheter tubing was under her thigh/buttocks. R17 was rolled to the left side exposing her buttocks and posterior thighs. On her right groin/upper posterior thigh there were 2 areas of deep ruddy red indentations where the incontinence brief and urinary catheter tubing had been pressing into her skin. CNA F reported R17 should have had a securement device in place for her urinary catheter and did not know how long she had been without it. R17 had dried stool (bowel movement) that was not easily wiped away noted on her buttocks that had contaminated the dressing on R17's right gluteal wound. The dressing border had lifted and there was stool under the dressing. Licensed Practical Nurse (LPN G) entered the room to perform a dressing change and reported she did not know how long R17 had been without the securement device. Review of R17's Skin & Wound Evaluation dated 11/20/24 at 2:11 PM revealed a Medical Device Related Pressure Injury Stage I on the Right Ischial Tuberosity, Medial identified as in-house acquired on identified on 11/20/24. The wound measured 5.5 cm (length) x 1.8 cm (width) . ensure catheter tubing anchor is in place and tubing in proper position . Confirming the presence of a new avoidable pressure injury. Review of R17's contracted wound consultants Progress Note dated 11/20/24 revealed, . is being seen today for evaluation of a new wound site to the right groin/medial Ischial tuberosity, in addition to a follow-up of her right gluteal incontinence-associated dermatitis .On evaluation today after lunch, (R17) was alert. She reported pain at the newly observed wound site without other reports of pain during assessment or other wound interventions .Notes: Pain to groin area where the new wound is located .Indwelling Foley urinary catheter and incontinence brief associated devices appear to have created skin breakdown in the form of a Stage 1, non-blanching, medical device-related pressure wound along the right groin/medial ischial tuberosity. Positive for tenderness on palpation of the wound, erythema and ecchymosis. The wound site measures about 5.5 cm in length by about 1.8 cm in width, but without depth .a 3.5 x 2.5 cm area (without depth) that is red-pink, dermatitis noted to the right gluteus. An area of redness and bruising, 5.5 cm x 1.8 cm, was noted on the right posterior ischium area medially, where the incontinence brief and urinary catheter tubing had been laid onto the skin, showing skin that is reddened and non-blanching, with indentations and bruising in the shape of the incontinence brief edge, and urinary catheter tubing, pressure injury, which is tender on palpation .(Problem 1) .Skin moisture secondary to chronic urinary incontinence associated dermatitis located to the right gluteus, measuring 3.5 cm x 2.5 cm, no depth .(Note the resident had an indwelling foley catheter at the time of the assessment) .(Problem 2) .Contusion that is pink-red with ecchymosis, no edema or signs of infection noted to the right interior thigh, distal to the groin, appearing to be a medical device associated skin injury from chronic indwelling foley catheter and incontinence brief edge contact with the skin that likely caused friction injury. Nonblanching, the skin remains closed/intact. - Measured 5.5 cm x 1.8 cm, without depth . During an interview on 11/21/2024 at 8:54 AM, Assistant Director of Nursing (ADON) A reported that the provider and guardian should be notified at the time the skin breakdown is identified and documented in the Skin & Wound Evaluation. ADON A reported that the standard of practice was for R17's catheter securement device to be in place at all times. Review of the facility policy Skin Management last revised 8/14/24 revealed, Practice Guidelines (1.) Upon admission/re-admission all residents are evaluated for skin integrity by completing a baseline total body skin evaluation documented in the electronic medical record .(3.) Appropriate preventative measures will be implemented on residents identified at risk and the interventions are documented on the care plan. 4. Residents admitted with any skin impairment will have: (a) Appropriate interventions implemented to promote healing, (b) A physician's order for treatment, and (c) Skin impairment location, measurements and characteristics documented. Review of the facility policy/procedure Indwelling urinary catheter (Foley) care and management last reviewed 11/20/24 revealed, .make sure the catheter is secured properly. Review of Fundamentals of Nursing ([NAME] and [NAME]) 11th edition revealed, Medical device- related pressure injuries (MDRPIs) are injuries that result from the use of devices designed and applied for diagnostic or therapeutic purposes .Pay particular attention to areas located over bony prominence's; next to and around medical devices . Consider adults with medical devices (e.g., tubes, drainage systems, and oxygen devices) to be at risk for pressure injuries. Confirm that devices are not placed directly under an individual who is bedridden or immobile . [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (pgs. 1247-1260). Elsevier Health Sciences. Kindle Edition. Review of Fundamentals of Nursing ([NAME] and [NAME]) 11th edition revealed, Early identification of high-risk patients helps prevent pressure injuries . Interventions aimed at prevention include turning and positioning to relieve pressure. Usually the time that a patient sits uninterrupted in a chair is limited to 1 hour. This interval is shortened in patients who are at very high risk for skin breakdown. Reposition patients frequently because uninterrupted pressure causes skin breakdown. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 845). Elsevier Health Sciences. Kindle Edition. Resident #1 (R1) Review of an admission Record indicates R1 admitted to the facility with diagnoses that included schizoaffective disorder, muscle weakness, dependence on wheelchair, chronic venous insufficiency, peripheral vascular disease, and cerebral palsy. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated R1 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) assessment score of 14/15. R1 had Functional Limitation in Range of Motion on one side of the upper extremities and impairment on both lower extremities. R1 needed Substantial/maximal assistance with rolling to the left and right, sitting to lying, lying to sitting and was Dependent-Helper does ALL of the effort. Resident does none of the effort to complete the activity for sitting to standing, chair/bed-to-chair transfer and toileting. Section M - Skin Conditions indicated R1 was at risk of developing pressure ulcers and did not have any pressure ulcers at the time of the assessment. During an interview on 11/19/24 at 2:00 PM, R1 was seated in his wheelchair and reported he had a very sore bottom, and it felt like he sat on a nail. R1 said he would be willing to have his skin observed the next time he got transferred to bed. During an observation and interview on 11/19/24 at 2:19 PM, Certified Nurse Aide (CNA) B and CNA C transferred R1 using a mechanical lift into the bed. CNA B said R1 was last assisted/repositioned prior to lunch at 11:00 AM (three hours prior to the observation). R1's brief was dry, and the resident used the urinal before the CNA's rolled R1 to his right side, exposing his buttocks. Serosanguinous drainage was noted on the brief under R1's right coccygeal area, as well as reddened and blanchable skin. There was no evidence a barrier cream had been applied and CENA B said they would apply A & D ointment because that's all I have. The surveyor requested a nurse observe the wound at this time. During an observation and interview on 11/19/24 at 2:39 PM, the Director of Nursing (DON) assessed the open area and scab on R1's right coccygeal area. The DON verbalized her assessment as blanchable, reddened skin around an open area that measured 2.0 centimeters (cm) x 2.0 cm x 0.1 cm in depth with bloody drainage. The non-blanchable scab measured 0.8 cm x 0.8 cm with no measurable depth. The wound was cleaned with wound cleanser and chalmosyn (a barrier cream) was applied. Review of a Skin & Wound - Total Body Skin Assessment dated 11/03/2024 reflected R1's skin was intact. Review of a Nurses Notes dated 11/9/24 reflects (R1) has a dark scabbed area on right side of coccyx, approx. (approximately) 2.5 x 1 cm (centimeter). No drng (drainage) noted. (Medical Director) faxed, voice mail left for guardian, DON (Director of Nursing) notified. A corresponding Skin & Wound - Total Body Skin Assessment was not associated with the findings. Review of a Total Body Skin Assessment note dated 11/10/2024 reflected Pt (patient) buttocks red with open area noted to right side. Pt. BLE (bilateral lower extremities) are red/dry no open areas noted. Lotion/creams applied, reposition q (every) 2 hours and PRN. Up in w/c wheelchair for meals. Incont (incontinent) of b&b (bowel and bladder), wears briefs. The documentation did not reflect physician and other notifications had been made, measurements, or wound description had been documented upon discovery of an open area. Review of a Skin & Wound - Total Body Skin Assessment dated 11/10/2024 reflected R1 had no new wounds, despite a progress note that indicated R1 had a new open area. Review of a Skin & Wound - Total Body Skin Assessment dated 11/18/2024 reflected Enter the # of New Wounds - 6. New Wounds - yes. The form did not indicate the number of new wounds. Review of R1's November 2024 Treatment Administration Record (TAR) reflected Apply chamosyn (a skin protectant ointment that can be used to treat a variety of skin conditions, including diaper rash, minor burns, and cuts) to coccyx BID (twice a day), monitor site until healed two times a day for wound-Start Date- 11/10/24-D/C (discontinue) Date-11/13/2024. Another order for the same treatment was initiated on 11/13/24 and changed the time from 8 AM and 8 PM to every day and night shift for skin management. Review of a Care Plan initiated 1/27/2020 reflected R1 was at risk for impaired skin integrity/pressure injury related to diagnoses. The Goal of the care plan focus area was to minimize the risk of developing a pressure injury. Interventions included conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; follow facility policies and protocols for the prevention and treatment of impaired skin integrity; observe skin with showers/cares, notify nurse immediately of any new areas of skin breakdown; refer to treatment POC (plan of care); turn and reposition (R1) every 2 hours and PRN (as needed) as allows. The interventions did not address R1's preference for sitting up in his wheelchair for most of the day and the requirement to offload pressure. Further review of the entire Care Plan did not reflect a focus, goals, or interventions related to R1's actual skin impairment/pressure injury identified on 11/09/2024 and 11/10/2024. During an interview on 11/20/24 at 9:50 AM, the Assistant Director of Nursing (ADON) A reported the open area discovered on R1 was classified as a stage 2 pressure ulcer. ADON A reported R1 has a history of stage 2 pressure ulcers, was incontinent and delusional. ADON A said R1 was not on a toileting schedule to address incontinence and did not like to lie down to relieve pressure. ADON A reported there was not a care plan intervention to off-load pressure while up in the wheelchair.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00148210 Based on interview and record review, the facility failed to provide enhanced super...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00148210 Based on interview and record review, the facility failed to provide enhanced supervision and assistance to residents with acute medical changes and significant medication changes, for two of five residents (Resident #32 and Resident #16) reviewed, resulting in a fractured left arm and a brain bleed for Resident #32 and a fractured right arm for Resident #16. Findings: Resident #32 (R32) Review of an admission Record revealed R32 was an [AGE] year old female, originally admitted to the facility on [DATE], with pertinent diagnosis of seizure disorder, stroke with impaired speech, congestive heart failure, morbid obesity, impaired vision, muscle weakness, and pain in both knees. R32 required staff assistance for ambulation, bathing, and bed mobility (resident required substantial/maximal assistance x 1 to roll side to side, lying to sitting on side of bed, and sitting to lying), getting dressed, using the bathroom, and to transfer in and out of bed. Review of a Care Plan for R32 reflected the following relevant needs and interventions: (A) R32 is at risk for side effects from pain medications, initiated 03/14/24, with the following interventions: (1) monitor for respiratory depression-obtain respiratory rate, depth, and effort after administration of pain medications, (2) observe for altered mental status .dizziness, sedation, (3) observe for increased risk of falls .(B) R32 is at risk for adverse side effects from diuretic therapy for congestive heart failure, initiated 10/21/24, with the following intervention: (1) may cause dizziness, postural hypotension (a drop in blood pressure when changing positions), fatigue, and increased risk for falls .(C) R32 is at risk for falls and fall related injuries due to encephalopathy (any brain disease or disorder that affects the brain's structure or function. It can be caused by a number of things, including injury, disease, drugs, or chemicals. Encephalopathy can be temporary or permanent, and can lead to serious complications), impaired mobility, muscle weakness, heart failure, morbid obesity, seizure disorder, diuretic and opiod (pain medicine) use, initiated 07/14/22, with the following interventions: (1) anticipate and meet needs as needed and complete fall risk per protocol. Review of a Nursing Comprehensive-Quarterly Fall Assessment for R32, dated 10/11/24, reflected that there was No Risk for falls for this resident. Review of an Electronic Medication Administration Record (Emar) for R32, dated November 2024, revealed the following medications were prescribed: (a) Phenobarbital 97.2 MG (milligrams) at bedtime for seizure disorder (this medication is a hypnotic and causes sedation), (b) Lasix (a diuretic known to cause dizziness and a drop in blood pressure) 40 MG twice daily for swelling due to congestive heart failure (this is an increase from 20 MG twice daily, made on 11/03/24), and (c) Oxycodone (a powerful opiod pain medication) 10 MG twice daily from 11/1/24 to the morning of 11/5/24 and then doubled to 20 MG twice daily from the evening on 11/5/24 until the time of the fall on 11/11/24, as well as an additional order for Oxycodone 5 MG every 6 hours as needed for breakthrough pain, and (d) Clindamycin (antibiotic) 300 MG every 6 hours for infection for 10 days-start date 11/05/24 (This antibiotic can cause dizziness, fainting, or light headedness when getting up .(Mayo clinic Micromedex US L.P. 1973, [DATE]). The same Emar revealed no orders for staff to monitor and check orthostatic blood pressures (used to assess for a drop in blood pressure with position changes), or to monitor for side effects, including dizziness and sedation, following increased doses of Oxycodone and Lasix and the recent start of Clindamycin. Review of a facility Investigation, completed for an unwitnessed fall sustained by R32 on 11/11/24 at approximately 6 AM, revealed that R32 was found by staff on the floor face down in her room, and had sustained a right sided head injury and complained of left shoulder pain. X-rays completed at the facility showed a left upper arm fracture. Review of the last blood pressure obtained before R32's fall the morning of 11/11/24 was 108/80 (obtained 11/10/24 at 3:43 PM). The last recorded blood pressure for R32 with a systolic blood pressure below 110 was recorded on 02/19/24. Per the EHR (electronic health record), following the lower than usual blood pressure reading of 108/80 on 11/10/24 at 3:43 PM, R32 was administered a dose of Oxycodone 20 MG at bedtime and then another dose of Oxycodone 5 MG at 3:54 AM on 11/11/24. No indication of monitoring for side effects following those two doses of Oxycodone could not be located in the EHR. Review of an EMS (emergency medical services) ambulance run record, dated 11/11/24, revealed the following findings regarding R32: (a) EMS arrived at the facility at 1:34 PM, (b) were advised that an earlier x-ray showed a left arm fracture, (c) noted bruising to R32's right side of her face, and (d) was told by facility staff that the staff believed R32 tried to stand up from the bed and fell. Review of an emergency room Record dated 11/11/24 revealed R32 had sustained an acute intraventricular hemorrhage in the right lateral ventricle (a brain bleed) and confirmed the earlier findings of a fractured left arm. Resident #16 (R16) Review of an admission Record revealed R16 was a [AGE] year old female, originally admitted to the facility on [DATE] with pertinent diagnoses of muscle weakness, anxiety disorder, developmental disorder, congestive heart failure, and dementia. Review of a Post Fall Evaluation dated 11/13/24 at 10:15 AM showed R16 fell in her room and fractured her right arm. Resident was weak from pneumonia. Review of an Emar for R16, dated November 2024, revealed the resident was started on Clindamycin (an antibiotic) 300 MG one tab twice daily for pneumonia starting 11/08/24. R16 was also prescribed Invega 3 MG one tab at bedtime and Abilify 15 MG one tab in the morning ( both medications are antipsychotic and can cause blurred vision, confusion, sedation, orthostatic hypotension, and restlessness). Review of a task monitoring form for R16, that documented the amount of staff assistance needed to walk to and from the bathroom, revealed that on 11/7/24 through 11/10/24 R16 was independent to ambulate in her room. Documentation from 11/11/24 through the time of the fall on 11/13/24 showed R16 requested staff assistance to ambulate that ranged from partial to moderate assistance needed to complete dependence on staff. Review of a Provider Encounter Progress Note dated 11/11/24 revealed: Nursing called to report (R16) not getting better as expected. Very pale, lethargic, diminished lung sounds, and oxygen saturations were in the 70's (%) range while receiving 5 liters of oxygen. Review of a Fall Risk Care Plan for R16 reflected that no new safety interventions were put in place once the resident was (a) diagnosed with pneumonia, (b) started on an antibiotic, (c) requested staff assistance to ambulate to and from the bathroom, and (d) was reported to be lethargic and not doing better. During an interview on 11/20/24 at 3:48 PM, Certified Nurse Aide (CENA) H stated that after R16 was diagnosed with pneumonia, R16 had not been doing well, was weak, and was unsteady on her feet.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure Medication Regimen Reviews were maintained in the resident's...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure Medication Regimen Reviews were maintained in the resident's clinical record with documentation of the physician's response for 1 resident (R1) of 5 residents reviewed for medication regimen reviews. Findings include: Resident #1 (R1) Review of an admission Record revealed R1 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: schizoaffective disorder, psychotic disorder with delusions, and major depressive disorder. Review of R1's Order Summary revealed: QUEtiapine Fumarate (antipsychotic medication) Oral Tablet 50 MG (Quetiapine Fumarate) Give 1 tablet by mouth one time a day for Delusions/Hallucinations (Dated 10/23/24) QUEtiapine Fumarate Oral Tablet 100 MG (Quetiapine Fumarate) Give 1 tablet by mouth two times a day for mood (Dated 6/19/24) VENLAFAXINE HCL ER (antidepressant medication) 37.5 MG CAP{90 EA} Give 1 capsule by mouth in the morning for depression (Dated 5/13/24) VENLAFAXINE HCL ER 75 MG CAP{90 EA} Give 75 mg by mouth in the morning for depression (Dated 6/27/23) Depakote (mood stabilization medication) Tablet Delayed Release 500 MG (Divalproex Sodium) Give 1 tablet by mouth two times a day for psychosis with delusions Review of R1's pharmacy Consultation Report dated 3/12/24 revealed, (R1) has orders for labs, but at the time of this review they were not available in the medical record. The missing lab values include: cbc (complete blood count), cmp (comprehensive metabolic panel), HgbA1C (glycohemoglobin) q (every) 3 months (Feb, May, Aug, Nov)-Lipids, hepatic panel, keppra, tsh, free t-4, ammonia & valporic Acid level Q (every) 6 mo (months) (Feb, Aug). Recommendation: Unless otherwise indicated, please ensure that ordered labs are obtained. Please disregard recommendation if these labs have been recently obtained. The consultation report was signed indicating facility staff received/reviewed the recommendations with Nurses please order all tests handwritten on the report. Review of R1's Laboratory Results from March to present revealed that only a BMP (basic metabolic panel) had been obtained/resulted following the pharmacist recommendations (on 3/26/2024, 4/11/2024, 5/15/2024, 7/5/2024, and 7/25/2024) despite R1's dosage increase in venlafaxine in May and quetiapine in June. Review of R1's Order Summary revealed an order for CBC, CMP, HgbA1c Q-3 mo (Feb, May, Aug, Nov) Lipids, Hepatic Panel, Keppra, TSH, Free T-4, Ammonia & Valporiric (sic) Acid level Q6-mo (Feb, Aug) but was discontinued on 7/20/24. There was no physician rationale for the discontinuation of the labs noted in R1's Electronic Medical Record. Review of R1's Electronic Medical Record (EMR) revealed a monthly Medication Regimen Review (MRR) was completed on 4/15/24, 6/13/24, 8/12/24, and 11/11/24 with noted irregularities and/or recommendations. There were no Consultation Reports available for review in R1's EMR. A request for the pharmacy Consultation Reports/MRRs dated 4/15/24, 6/13/24, 8/12/24, and 11/11/24 were requested on 11/20/24 at 4:11 PM via email and received on 11/21/24 at 12:28 PM. Review of R1's pharmacy Consultation Report dated 4/15/24 revealed, (R1) has orders for labs, but at the time of this review they were not available in the medical record. The missing lab values include: CBC, CMP, HgbA1c Q-3mo (Feb, May, Aug, Nov)-Lipids, Hepatic Panel, Keppra, TSH, Free T-4, Ammonia & Valpoiric (sic) Acid level Q-6 mo (Feb, Aug). Recommendation: Unless otherwise indicated, please ensure that ordered labs are obtained. Please disregard recommendation if these labs have been recently obtained. There was no signature/initials of the provider on the report to indicate they were notified of the recommendations. Review of R1's pharmacy Consultation Report dated 6/13/24 revealed, (R1) has orders for labs, but at the time of this review they were not available in the medical record. The missing lab values include: HgbA1c Q-3mo (Feb, May, Aug, Nov)-Lipids, Hepatic Panel, Keppra, TSH, Free T-4, Ammonia & Valproic Acid level Q-6 mo (Feb, Aug). Recommendation: Unless otherwise indicated, please ensure that ordered labs are obtained. Please disregard recommendation if these labs have been recently obtained. Ok for labs was handwritten on the consultation report indicating the nursing staff were to ensure laboratory testing was completed. Review of R1's EMR revealed the recommended labs were not completed at that time. Review of R1's pharmacy Consultation Report dated 8/12/24 revealed, (R1) has orders for labs, but at the time of this review they were not available in the medical record. The missing lab values include: HgbA1c Q-3mo (Feb, May, Aug, Nov)-Lipids, Hepatic Panel, Keppra, TSH, Free T-4, Ammonia & Valproic Acid level Q-6 mo (Feb, Aug). Recommendation: Unless otherwise indicated, please ensure that ordered labs are obtained. Please disregard recommendation if these labs have been recently obtained. There was no signature/initials of the provider on the report to indicate they were notified of the recommendations. Review of R1's Psychiatric Consultation dated 10/17/24 revealed, Quetiapine 100mg one PO BID (by mouth twice a day) increased 06/19/24 .Start Quetiapine 50mg one PO QD (by mouth every day). Confirming quetiapine was increased on 6/19/24 and again on 10/17/24. Review of R1's pharmacy Consultation Report dated 11/11/24 revealed, (R1) receives Divalproex Sodium DR but does not have a trough concentration documented in the medical record with the previous 6 months. Recommendation: Please monitor a valproic acid trough concentration on the next convenient lab day, 1 week after any dosage changes, every 6 months thereafter, and as clinically indicated. During an interview on 11/21/24 at 12:28 PM, Director of Nursing (DON) confirmed the MMRs dated 4/15/24, 6/13/24, 8/12/24, and 11/11/24 were not in R1's EMR and were obtained from the pharmacy. DON confirmed R1 had not had the recommended laboratory tests completed. DON reported that she was not aware that the laboratory testing was to be ongoing while R1 was on psychotropic medications. DON reported that pharmacy recommendations should be reviewed by the provider once received with documentation by the provider that the recommendations were reviewed/instituted. DON confirmed that there was no documentation/rationale regarding the discontinuation of the routine laboratory tests by the provider or a rationale for why the pharmacist recommendations were not followed/implemented. Review of the FDA prescribing information for Seroquel revealed, Neuroleptic Malignant Syndrome (NMS): Manage with immediate discontinuation and close monitoring (5.4) o Metabolic Changes: Atypical antipsychotics have been associated with metabolic changes. These metabolic changes include hyperglycemia, dyslipidemia, and weight gain (5.5) o Hyperglycemia and Diabetes Mellitus: Monitor patients for symptoms of hyperglycemia including polydipsia, polyuria, polyphagia, and weakness. Monitor glucose regularly in patients with diabetes or at risk for diabetes o Dyslipidemia: Undesirable alterations have been observed in patients treated with atypical antipsychotics. Appropriate clinical monitoring is recommended, including fasting blood lipid testing at the beginning of, and periodically, during treatment o Weight Gain: Gain in body weight has been observed; clinical monitoring of weight is recommended o Tardive Dyskinesia: Discontinue if clinically appropriate .Leukopenia, Neutropenia and Agranulocytosis: Monitor complete blood count frequently during the first few months of treatment in patients with a pre-existing low white cell count or a history of leukopenia/neutropenia and discontinue SEROQUEL at the first sign of a decline in WBC in absence of other causative factors .Clinical trials with quetiapine demonstrated dose-related decreases in thyroid hormone levels .both TSH and free T4, in addition to clinical assessment, should be measured at baseline and at follow-up .Nevertheless, the presence of factors that might decrease pharmacokinetic clearance, increase the pharmacodynamic response to SEROQUEL, or cause poorer tolerance or orthostasis, should lead to consideration of a lower starting dose, slower titration, and careful monitoring during the initial dosing period in the elderly. Review of the FDA prescribing information for depakote revealed, .Valproate is metabolized almost entirely by the liver .Adverse reactions that have been reported with all dosage forms of valproate . Thrombocytopenia and inhibition of the secondary phase of platelet aggregation .laboratory test results include increases in serum bilirubin and abnormal changes in other liver function tests. These results may reflect potentially serious hepatotoxicity . Abnormal thyroid function tests . Hyperammonemia, hyponatremia, and inappropriate ADH secretion .Depakote or Depakene may cause other serious side effects including: Low blood count .High ammonia levels .low body temperature . Review of the FDA prescribing information for venlafaxine revealed, .ADVERSE REACTIONS .Abnormal Bleeding .Renal Impairment *Hepatic Impairment .Hyponatremia . Effexor XR was associated with mean final increases in serum cholesterol concentrations . Effexor XR was associated with mean final on-therapy increases in fasting serum triglycerides . SSRIs and SNRIs, including Effexor XR, have been associated with cases of clinically significant hyponatremia in elderly patients, who may be at greater risk for this adverse event . Venlafaxine is well absorbed and extensively metabolized in the liver . Review of the facility policy Psychoactive Medication Management last revised 10/20/23 revealed, Policy-The facility will provide individualized care and services that promote the highest practicable level of function by providing activity/functional programs as appropriate and safety interventions to minimize the use of psychotropic medications in managing behaviors when non- pharmacological interventions have failed. Overview-Residents receiving psychoactive medications to treat behavioral symptoms are evaluated, monitored, and managed by the interdisciplinary team including, but not limited to, facility clinical staff, practitioner, and a pharmacist. The facility will provide appropriate treatment and services for residents who display or are diagnosed with a mental disorder or psychological adjustment difficulty, or who have a history of trauma and/or post-traumatic stress disorder (or substance use disorders) .Monitor medication for efficacy, side effects and adverse consequences of the medication. Notify the practitioner of adverse consequences or side effects noted .When evaluating the residents progress, the practitioner reviews the total plan of care, orders, the resident's response to medication(s) and determines whether to continue, modify or stop a medication .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to 1.) implement and operationalize an antibiotic stewardship program ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to 1.) implement and operationalize an antibiotic stewardship program and 2.) ensure accurate monitoring and documentation of infections for 3 residents (Resident #23, #30, and #192) out of 6 residents reviewed for antibiotic use and treatment. Findings: Resident #23 (R23) Review of an admission Record revealed R23 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: dementia and schizophrenia. R23 had been diagnosed with a UTI in the Emergency Department and discharged with an antibiotic. Review of R23's provider Progress Note dated 8/29/24 revealed, .Per nursing report, patient wandering into other patients rooms and grabbing things and putting in mouth .Patient incont (incontinent) now and not attending to self care needs. Recent Ua negative . There were no additional genitourinary symptoms and/or infectious process symptoms documented prior to the start of the antibiotic. Review of R23's Nurses Note dated 8/29/2024 revealed, res (resident) returned back from ER with DX (diagnosis) of UTI order to start macrobid in AM X 5 DAYS came back at approx 1645 (4:45 PM). There was not documentation that the provider was notified of the order for the antibiotic, that McGeer Criteria was initiated/followed, or that the culture result was reviewed on 8/30/24. Review of R23's Order Summary dated 8/29/24 revealed, Nitrofurantoin Macrocrystal Oral Capsule 100 MG Give 1 capsule by mouth two times a day until 09/04/2024. Review of R23's Microbiology Report dated 8/30/24 revealed, mixed flora. No Significant pathogens isolated and therefore no culture and sensitivity testing was completed. The report was signed by the provider on 9/5/24 following the completion of the antibiotic. Review of R23's Electronic Medical Record revealed no documentation of UTI symptoms, onset of symptoms, McGeer Criteria, or a rationale for the use of the antibiotic prescribed in the Emergency Department. Resident #30 (R30) Review of an admission Record revealed R30 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: overactive bladder and multiple sclerosis. Review of R30's Nurses Note dated 8/13/2024 revealed, Resident brief is soaked with blood and numerous blood clots in brief. Abdomen is nondistended, painful when palpated .order for resident to be sent to ER. Review of R30's provider Progress Note dated 8/13/2024 revealed, Patient with large vaginal bleeding and clots that persisted for > 6 hours. Also with low abdominal pain. Patient sent to ER for further evaluation. Review of R30's Electronic Medical Record revealed no documentation McGeer Criteria or a rationale for the use of the antibiotic prescribed in the Emergency Department prior to culture results. Review of R30's Nurses Note dated 8/14/2024 revealed, .denies pain with no noted blood in urine. Started on antibiotic for UTI, receiving Keflex 500mg BID (twice a day) . Review of R30's Nurses Note dated 8/16/2024 revealed, Resident began Augmentin today r/t (related to) treatment-resistant infection Review of R30's Nurses Note dated 8/16/2024 revealed, Husband notified of new antibiotic order d/t resistance of previous ATB. Review of R30's Order Summary 8/13/24 revealed Keflex Oral Capsule 500 MG (Cephalexin) Give 1 capsule by mouth two times a day for infection for 10 Days. Review of R30's Order Summary 8/13/24 revealed Keflex Oral Capsule 500 MG (Cephalexin) Give 1 capsule by mouth two times a day for Cystitis until 8/23/24. Review of R30's Microbiology Report dated 8/15/24 revealed the bacteria from R30's urine was resistant to Keflex. Review of R30's Medication Administration Record revealed R30 received 6 doses of Keflex from 8/13/24-8/16/24 prior to the start of a susceptible antibiotic. Resident #192 (R192) Review of an admission Record revealed R192 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: lupus and history of kidney stones. Review of R192's Nurses Note dated 9/8/2024 revealed, Resident out via EMS d/t (due to) c/o (complaints of) pain 9/10 Rt (right) flank area, states it is kidney stones as she has experienced before. VSS (vital signs stable) .UA (urinalysis) from yesterday not returned yet. Provider notified, order obtained to send to ER. Review of R192's Nurses Note dated 9/8/2024 revealed, Returned from ER, CT neg for kidney stones, UA pos for UTI with Cipro started. Resident restinq (sic) quietly at this time, states pain 5/10. Provider notified. Review of R192's Electronic Medical Record revealed no documentation McGeer Criteria or a rationale for the use of the antibiotic prescribed in the Emergency Department prior to culture results. Review of R192's provider Progress Note dated 9/8/2024 revealed, .Notified by nursing that resident was sent to ER per her request d/t c/o intolerable flank pain, hx (history) of kidney stones. Nurse later updated that pt was sent back, no kidney stones, but + UTI, was started on Cipro .no previous u/A Cx (urinalysis/culture) available. Macrobid BID x 5 days ordered. Nurse to follow up on cx results . Review of R192's Nurses Note dated 9/8/2024 revealed, Macrobid ordered, awaiting urine c/s (culture and sensitivity) result. Review of R192's Microbiology Report dated 8/15/24 revealed the bacteria from R192's urine was resistant to Macrobid. Review of R192's Order Summary dated 9/8/24 revealed, Macrobid Oral Capsule 100 MG (Nitrofurantoin Monohyd Macro) Give 1 capsule by mouth every 12 hours for UTI for 5 Days. Review of R192's Medication Administration Record revealed R192 received 4 doses of Macrobid from 9/8/24-9/10/24 prior to the start of a susceptible antibiotic. During an interview on 11/21/2024 at 8:32 AM, Infection Control Preventionist (ICP) A reported that the facility utilizes the McGeer Criteria for antibiotic stewardship. ICP A reported that if a resident is started on an antibiotic for a UTI while in the Emergency Department, follow up calls are made to ensure a copy of the culture and sensitivity are obtained and the appropriate antibiotic is ordered. ICP A reported that antibiotics are not initiated prior to the culture and sensitivity reports unless a rationale/risk vs benefit is completed by the provider. During an interview on 11/21/24 at 12:15 PM, Director of Nursing (DON) and ICP A reported that residents were often discharged from the emergency room with a diagnosis of a UTI and an order for antibiotics. DON reported that management nurses needed to ensure cultures were followed up on in a timely manner and appropriate antibiotics were administered. ICP A reported that residents exhibiting symptoms of an infection are not listed on the Infection Surveillance Monthly Report but instead are tracked using a Resident at Risk list. ICP A reported that McGeer Criteria was used for antibiotic stewardship as a guideline but was not completed in the Electronic Medical Record. ICP A reported licensed nurses and providers are expected to follow McGeer Criteria. ICP A reported if a resident triggers for symptoms of infection nurses are expected to document the progression of the symptoms in order for management to follow up daily and review at the weekly Resident at Risk meeting. DON reported that R23 had new mental status changes, was newly incontinent, and was not eating well which was why she was sent to the emergency department and the antibiotic was continued upon her return. DON and ICP A confirmed that R23, R30, and R192's symptoms were not documented in the Electronic Health Record and agreed that the symptoms documented did not meet McGeer Criteria. On 11/21/24 at 9:17 AM a request for R23, R30, and R192's McGeer Criteria documentation, risk versus benefit and/or provider rationale for the initiation of antibiotics prior to culture results was requested via email. No supporting documentation was received prior to survey exit. Review of the facility policy Infection Control Antibiotic Stewardship & MDROs (Multi Drug Resistant Organisms) last revised 9/9/22 revealed, .2. The medical director and director of nursing will use his/her influence as medical and nursing leaders to help ensure antibiotics are prescribed only when appropriate. 3. The infection preventionist will be responsible for promoting and overseeing antibiotic stewardship activities in the facility. Responsibilities include educating employees about the importance of antibiotic stewardship, and adhering to programs that prevent the spread of infection and improve antibiotic use .9. Healthcare acquired (nosocomial) infections and use of antimicrobial agents will be tracked and trended. Infection surveillance and trending of infections will be a key component of our QAPI process. The facility has adopted the McGeer's criteria for infection surveillance definitions. 10. The facility will communicate with the physician based on guest/resident history, evaluation, signs and symptoms, and diagnostic tests if applicable of suspected guest/resident infections to determine the best course of treatment. 11. Laboratory and diagnostic testing will be used judiciously. Positive urine tests do not always warrant an additional culture and sensitivity in the absence of clinical signs and symptoms of infection. When a culture is positive, antibiograms and lab results will be utilized to help prescribers select the best antibiotic for each guest/resident based on the guidelines for prescribing protocols. 12. When antibiotics are prescribed, compliance with dosing is essential. Guests/residents should be educated to take the full dose for the period of time prescribed by the physician. Licensed nurses will monitor for possible side effects of prescribed antibiotics . Review of Fundamentals of Nursing ([NAME] and [NAME]) 11th edition revealed, .resistance to key antibiotics are becoming more common in all health care settings .The increased resistance is associated with the frequent and sometimes inappropriate use of antibiotics over the years in all settings (i.e., acute care, ambulatory care, clinics, and long-term care) .A culture result may show growth of an organism in the absence of infection. For example, in the older adult bacterial growth in urine without clinical symptoms does not always indicate the presence of a UTI .Many laboratory studies are often necessary when a patient is suspected of having an infectious or communicable disease (Box 28.14). You collect body fluids and secretions suspected of containing infectious organisms for culture and sensitivity tests. After a specimen is sent to a laboratory, the laboratory technologist identifies the microorganisms growing in the culture. Additional test results indicate the antibiotics to which the organisms are resistant or sensitive. Sensitivity reports determine which antibiotics used in treatment are effective and need to be ordered for treatment. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (pgs. 425-443). Elsevier Health Sciences. Kindle Edition. Review of Fundamentals of Nursing ([NAME] and [NAME]) 11th edition revealed, UTIs are characterized by location (i.e., upper urinary tract [kidney] or lower urinary tract [bladder, urethra]) and have signs and symptoms of infection. Bacteriuria, or bacteria in the urine, does not always mean that there is a UTI. In the absence of symptoms, the presence of bacteria in the urine as found on a urine culture is called asymptomatic bacteriuria and is not considered an infection and should not be treated with antibiotics. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 1152). Elsevier Health Sciences. Kindle Edition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0912 (Tag F0912)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents' rooms (#' 1) had the required ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents' rooms (#' 1) had the required square footage, resulting in the potential for resident discomfort and crowding. Findings include: On 11/18/24 at 10:00 AM, resident room [ROOM NUMBER] (single occupancy, 100 square feet required) was measured to be 9 feet 6 inches by ten feet three inches, totaling 97 square feet. Interview with the Maintenance Director at this time revealed that there had been no changes to room size or configuration. Review of the room sheets confirmed the measurements and bed occupancy. There were no negative outcomes for the resident identified residing in room [ROOM NUMBER].
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement an effective and current system of surveillance for staff...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement an effective and current system of surveillance for staff illnesses to identify possible communicable diseases and infections to prevent the spread of an illness/outbreak, resulting in the potential for an outbreak to go undetected. Findings: Review of the April 2024 infection surveillance revealed there was no Employee Infection Log completed and no Infection Prevention Committee Meeting notes. Review of the May 2024 infection surveillance revealed there was no Employee Infection Log completed and no Infection Prevention Committee Meeting notes. Review of the June 2024 infection surveillance revealed there was no Employee Infection Log completed and no Infection Prevention Committee Meeting notes. Review of the July 2024 infection surveillance revealed there was no Employee Infection Log completed. Review of the Infection Prevention Committee Meeting notes dated August 2024 revealed, Review of data for Month/Year July 2024 .6. Employee health-employee outbreaks, exposures to blood and body fluids or communicable diseases was left blank. Review of the November 2024 Staff Case List (employee illness tracking) revealed 6 staff members were listed: On 11/5/24 a staff member was documented to have a Bacterial infection with a status of Resolved. The unit the staff member worked, residents that they came into contact with, the date last worked, the date the infection resolved, and the date they returned to work was not listed. On 11/11/24 a staff member was listed with no Infection Type with a status of Resolved. The symptoms, the unit the staff member worked, residents that they came into contact with, the date last worked, the date the infection resolved, and the date they returned to work was not listed. On 11/15/24 a staff member was listed with no Infection Type with a status of Resolved. The symptoms, the unit the staff member worked, residents that they came into contact with, the date last worked, the date the infection resolved, and the date they returned to work was not listed. On 11/15/24 a staff member was listed with no Infection Type with a status of Resolved. The symptoms, the unit the staff member worked, residents that they came into contact with, the date last worked, the date the infection resolved, and the date they returned to work was not listed. Resident #23 (R23) Review of an admission Record revealed R23 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: dementia and schizophrenia. R23 had been diagnosed with a UTI in the Emergency Department and discharged with an antibiotic. Review of the August and September 2024 Infection Surveillance Monthly Report revealed R23 was not listed. Additionally, R23's laboratory documentation revealed, mixed flora. No Significant pathogens isolated and therefore no culture and sensitivity testing was completed. R23's symptoms, onset of symptoms, laboratory results/confirmed diagnosis, and antibiotic use was not included for the purpose of tracking and trending infections. During an interview on 11/21/2024 at 8:32 AM, Infection Control Preventionist (ICP) A reported that she was not the active ICP from April-July and could not speak to why employee infection surveillance had not been completed. ICP reported the employee illness/call-offs should be tracked in real time to prevent the spread of an infection/outbreak. ICP A confirmed there was no Employee Infection Log completed from April-July 2024. ICP A reported that residents prescribed an antibiotic are included on the Infection Surveillance Monthly Report however, residents with symptoms of infection but do not get prescribed antibiotics are not included. ICP A reported that identified residents that may have infection by reviewing daily charting notes completed by the floor nurses, reviews the dashboard in the Electronic Health System, and reviews the staff/provider chat system. ICP A reported the expectation was for the floor nurses to document signs/symptoms of infection and report those symptoms to the management team. During an interview on 11/21/24 at 12:15 PM, Director of Nursing (DON) and ICP A reported that residents exhibiting symptoms of an infection are not listed on the Infection Surveillance Monthly Report but instead are tracked using a Resident at Risk list and discussed weekly in the Resident at Risk Meeting. Residents ordered antibiotics were to be listed on the Infection Surveillance Monthly Report. Review of the facility policy Infection Prevention Program Overview last revised 10/11/23 revealed, INFECTION PREVENTION PROGRAM-MISSION OF PROGRAM- The facility establishes a program under which it: Investigates, identifies, prevents, reports and controls infections and communicable disease for all residents, staff, contractors, consultants, volunteers, visitors and others who provided care and services to the residents on behalf of the facility, and students in the facility's nurse aide training program or from affiliated academic institutions . The major activities of the program are: A. Surveillance of infections with implementation of control measures and prevention of infections * There is on-going monitoring to identify possible communicable diseases or infections among guests/residents and personnel and subsequent documentation of infections that occur. *Preventing the spread of infections is accomplished by use of standard precautions and other barriers, appropriate treatment and follow-up, and employee work restrictions for illness. *Staff and guest/resident education will focus on risk of infection and practices to decrease the risk. B. Outbreak Investigation *Systems are in place to facilitate recognition of increases in infections as well as clusters and outbreaks . DIVISION OF RESPONSIBILITIES FOR INFECTION PREVENTION ACTIVITIES . A. Infection Preventionist (IP) *The IP serves as the coordinator of an Infection Control program. The designated IP should have primary training in either nursing, medical technology, microbiology, or epidemiology or other related field and must possess additional training in infection prevention and control. *Responsibilities may include: *Collecting, analyzing, and providing infection data and trends to nursing staff and healthcare practitioners *Consulting on infection risk assessment, prevention, and control strategies *Providing education and training; Implementing evidence based infection control practices including those mandated by regulatory and licensing agencies . REPORTING MECHANISMS FOR INFECTION PREVENTION A. Resident infection cases are monitored by the IP (Infection Preventionist). The IP completes the Infection Surveillance Tracking Tool in InfectionWatch and: 1. Reports to the Infection Prevention Committee 2. Provides feedback to staff as needed. 3. Reports notifiable disease to the local health department as directed. B. Employee infections are reported by the employee to his/her supervisor then to the IP. The IP enters the employee infection data into InfectionWatch and reports to the: 1. Infection Prevention Committee monthly 2. The QAPI Committee on a quarterly or more often as needed. C. Compliance with Infection Prevention practice is monitored and documented by the IP through surveillance and observation .
Aug 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section...

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Based on interview and record review, the facility failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act and for ensuring abuse allegations were reported timely to the State Agency for one resident (R211) of three residents reviewed. Findings include: Review of the Facility Reported Incident (FRI) revealed On 8/7/24 at approximately 5:45pm, it was reported by [R212] to a member of the nursing staff that Resident [R210] had his hand up the shirt of Resident [R211] .put his hand on [R211's] chest, inside her shirt. The FRI revealed the incident was discovered on 8/7/24 at 5:45 PM and reported to the State Agency on 8/8/24 at 1:46 PM. The incident was not reported to local law enforcement. Record review disclosed that R210's initial admission date was 9/21/18 with a recent admission date of 7/22/21 and with a pertinent diagnosis of Unspecified Dementia, Unspecified Severity, with Other Behavioral Disturbance. Record review disclosed that R211's admission date was 3/11/22 and a pertinent diagnosis of Unspecified Dementia, Unspecified Severity, without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, and Anxiety. In an interview on 8/23/24 at 11:56 AM, Nursing Home Administrator (NHA) A reported she first became aware of the alleged incident on 8/7/24 within one hour. NHA A reported the allegation was not reported to the State Agency until 8/8/24 at 1:46 PM because she had 24 hours to report. When asked about the two-hour reporting requirement, NHA A reported she did not have enough details about the incident. NHA A reported the allegation was not reported to local law enforcement because she knew there was some type of contact allowed between R210 and R211. Review of the medical records of R210 and R211 revealed they each had a guardian or activated Durable Power of Attorney. R210 and R211 did not have a documented assessment for the capacity to consent to sexual relationships.
Nov 2023 3 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #193 (R193) Review of an admission Record revealed R193 was a [AGE] year-old male, originally admitted to the facility ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #193 (R193) Review of an admission Record revealed R193 was a [AGE] year-old male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: tracheostomy (surgical opening into windpipe), traumatic brain injury, and quadriplegia. Prevention Review of R193's Care Plans revealed the following: (R193) is at risk for worsening/new impaired skin integrity. Was admitted with a stage 3 sacral ulcer, and is at risk for new skin impairments related to impaired mobility, vegetative state, and incontinence .Turn/reposition resident every 2 hours and PRN (as needed) Date Initiated: 09/09/2023. (R193) has Actual impairment to skin integrity r/t (related to) stage 3 coccyx wound .Turn and Reposition Date Initiated: 09/09/2023. Review of R193's Hospital Discharge Record dated 11/6/23 revealed, Clinical Impressions as of 10/26/23 .Skin ulcer of sacrum with necrosis of muscle .Wound Services: Asked to see patient regarding coccyx pressure injury. Patient known to wound services .turn pt q 2hr (turn patient every 2 hours) .Wound team to apply vac as ordered . (Vacuum Assisted Wound Closure) . During an observation on 11/08/23 at 08:50 AM, R193 was in bed on his back with no offloading devices in place. During an observation on 11/08/23 at 12:25 PM, R193 was in bed on his back with no offloading devices in place. During an observation on 11/08/23 at 03:18 PM, R193 was in bed on his back with no offloading devices in place. During an observation on 11/09/23 at 08:34 AM, R193 was in bed on his back with no offloading devices in place. During an observation on 11/09/23 at 11:07 AM, R193 was in bed on his back with no offloading devices in place. Review of R193's Wound Care Progress Note dated 11/9/23 revealed, .Patient was discharge to facility with negative wound vacuum therapy. However, based on assessment, this wound-bed has necrotic tissue and yellow adherent slough noted; therefore, negative pressure vacuum therapy is contraindicated. Additionally, this wound has a malodorous smell . During an interview on 11/09/23 at 09:37 AM, Wound Care Provider (WCP) C reported that R193's wound had necrotic tissue with foul smelling drainage. WCP C reported the wound vac had to be discontinued because of the deterioration of the wound. WCP C reported that R193 should have been repositioned at least every 2 hours especially with a wound vac in place. Treatment Review of R193's Wound Care Progress Note dated 9/21/23 revealed, .stage II pressure wound to left iliac crest .2. Left iliac crest stage II .Treatment: Cover with bordered foam for pressure support. Institute offloading from this site . Confirming the presence of a new pressure injury requiring treatment. Review of R193's Treatment Administration Record revealed no documentation that the treatment was ordered or completed. Care Plan Updating Review of R193's Care Plans (all revisions since admission) did not reflect the pressure injury of the iliac crest or the wound providers order to Institute offloading from this site. Review of R193's Care Plans revealed, (R193) has Actual impairment to skin integrity r/t (related to) stage 3 coccyx wound .Cleanse the stage 3 coccyx area with Wound Cleanse, pat dry, apply Medi Honey for autolytic debridement of slough and cover with border foam daily. every day shift for wound management Date Initiated: 09/11/2023 . Review of R193's Order Summary revealed, Sacrum wound- Cleanse site with saline or wound wash. Pat dry. Apply medihoney to wound site. Cover with border foam dressing. Perform daily and as needed if soiled. Label appropriately was discontinued on 9/14/23. Confirming R193's Care Plans were not updated with changes in condition and/or treatment changes. Review of Fundamentals of Nursing ([NAME] and [NAME]) 10th edition revealed, Repositioning (turning) patients is a consistent element of evidence-based pressure injury prevention (EPUAP, NPIAP, PPPIA, 2019a). The twofold aim of repositioning should be to reduce or relieve pressure at the interface between bony prominence and support surface (bed or chair) and to limit the amount of time the tissue is exposed to pressure (Maklebust and [NAME], 2016) .Change the immobilized patient's position according to tissue tolerance, level of activity and mobility, general medical condition, overall treatment objectives, skin condition, and comfort (EPUAP, NPIAP, PPPIA, 2019a). A standard turning interval of 1.5 to 2 hours does not always prevent pressure injury development; repositioning intervals are based on patient assessment. Some patients may need more frequent position changes, while other patients can tolerate every-2-hour position changes without tissue injury. When repositioning, use positioning devices to protect bony prominences (WOCN, 2016). [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 1255). Elsevier Health Sciences. Kindle Edition. Based on observation, interview, and record review, the facility failed to prevent facility acquired pressure injuries and provide pressure injury preventative care consistent with professional standards of practice for 3 residents (Resident #94, #37, and #193) reviewed for the risk of and/or the development of pressure injuries, resulting in the development of an avoidable pressure injury, the worsening of a pressure injury, and the potential for skin breakdown and overall deterioration in health status. Findings: Resident #94 (R94) Review of an admission Record reflected R94 was admitted to the facility on [DATE] with diagnoses that included traumatic brain injury, respiratory failure and a urinary tract infection. R94 was identified as having a gastrostomy (tube feeding) and a tracheostomy (breathing tube). Review of a Care Plan initiated on 10/23/2023 reflected that R94 was at risk for impaired skin integrity/pressure injury related to his condition. The goal of the care plan was to minimize risk (of skin impairment/pressure injury) in an effort to reduce the likelihood of pressure injury development .as evidenced by no new pressure injury. Interventions to meet this goal included Conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; follow facility policies/protocols for the prevention/treatment of impaired skin integrity. Further review of the Care Plan reflected that on 11/08/2023 (more than two weeks after R94 admitted to the facility) reflected (R94) was admitted with a stage 2 (intact blister) on coccyx area and red areas on his buttocks. The goal was to heal the pressure injury without complications. The only intervention listed to meet this goal was, Assess skin as needed. Incontinence care promptly after incontinence episodes. Treatments as ordered; nutrition supplements as needed. Additionally, the care plan reflected that on 10/23/23 an incomplete care plan focus area had been initiated as follows: [Preferred Name] (R94's name had not been added to the care plan) has actual impairment to skin integrity r/t (related to). The care plan focus area was incomplete and did not specify contributing factors of R94's skin break down, the location or extent of the skin injury. The interventions listed included Observe location, size and treatment of skin injury. Report abnormalities, failure to heal, s/sx (signs/symptoms) of infection, maceration etc. to physician. The care plan and the interventions listed were RESOLVED on 11/08/2023. Review of a Nursing Comprehensive Evaluation dated 10/23/2023 indicated R94 had actual skin impairments to his coccyx/buttock inner coccyx, buttock with redness, fragile non-blanchable. Intact blister noted to left inner buttock. Review of a facility History and Physical dated 10/24/23 documented by Physician (MD) D reflected R94's skin was assessed as Positive: warm, dry, wound, Erythema (redness) and Negative: Rash or bruising. The ASSESSMENTS AND PLANS included in the History and Physical did not include orders for wound care. Review of a Skin& Wound - Total Body Skin Assessment dated 10/30/2023 (one week after admission) reflected R94's skin was intact with no new wounds. Review of Progress Notes - View All accessed from the Electronic Medical Record (physician progress notes, nursing notes, dietary notes, Resident at Risk notes, encounter notes, etc.) for the date range 10/23/23-11/7/23 did not reflect any additional documentation pertaining to R94's wound. Review of the entire October 2023 Medication Administration Record (MAR) and Treatment Administration Record (TAR) did not reflect any orders or treatments had been initiated for R94's pressure injury that had been identified on admission. Review of the entire November 2023 MAR and TAR revealed no treatments had been ordered for R94's pressure injury/skin impairment until 11/8/2023 and 11/9/23. Review of a Skin and Wound Evaluation dated 11/9/2023 reflected R94 had a Stage 3: Full thickness skin loss pressure injury that was present on admission (this assessment conflicts with the original admission assessment documenting R94 with an intact blister/stage 2 pressure injury). The wound measured 2.2 centimeters (cm) in area, by 3.3 cm long by 1.0 cm wide with a depth of 0.6 cm. Absent from the assessment was a description of the wound bed, exudate, the condition of the skin around the wound (periwound), a pain assessment, orders, treatments or provider notification. The assessment indicated R94's wound was stable. During an interview on 11/08/2023 at 2:00 PM, R94's Power of Attorney (POA) reported she was concerned about an area of skin impairment on R94's buttock. During an interview on 11/8/2023 at 4:10 PM, the surveyor requested the opportunity to observe R94's skin. The Director of Nursing (DON), Assistant Director of Nursing (ADON) B and Regional DON E reported the wound care Nurse Practitioner (NP) C would be available to facilitate the observation in the morning on 11/9/2023. The surveyor was assured that the observation of R94 and another resident (R37) would be completed with the surveyor at that time. During an observation and interview on 11/9/2023 at 7:45 AM, R94 was lying in bed. POA F was at R94's bedside and reported NP C and ADON B had already completed the wound assessment and treatment and declined consent to observe the documented stage 3 pressure injury. Direct observation of the wound was not made possible as previously assured. On 11/9/23 at 8:00 AM, ADON B and wound care NP C reported they had already completed the assessment and treatment of R94's pressure injury and wound care. During an interview on 11/9/2023 at 10:02 AM, wound care NP C reported she was first notified of R94's pressure injury was on 11/08/2023 when it was already a stage 3 pressure injury. Resident #37 (R37) Review of an admission Record reflected R37 admitted to the facility on [DATE] with diagnoses that included unspecified dementia with other behavioral disturbances, abnormal posture, alcohol abuse in remission and a history of a traumatic brain injury. Review of an admission Minimum Data Set (MDS) assessment dated [DATE] reflected R37 had short- and long-term memory problems, was not at risk for developing pressure ulcers and was not admitted with any unhealed pressure ulcers or skin alterations. Review of a Nursing Comprehensive Evaluation dated 8/9/2023 reflected that upon admission to the facility R37 was NOT assessed as having any alterations to his coccyx. The assessment noted scabbed areas to R37's right elbow, hand and knee and a scabbed area on the left side of his forehead. The assessment noted a 3cm round purple bruise on R37's left buttock. Review of a Skin & Wound - Total Body Skin Assessment dated 11/01/2023 reflected that there were no skin impairments and no new wounds noted on R37. Review of a Skin & Wound Evaluation dated 11/2/2023 reflected R37 had an abrasion that was discovered on 11/01/23 by nursing staff that measured 1.4 cm 2 (centimeters squared) by 2.5 cm long by 0.9 cm wide with a depth of 0.1 cm. The Notes section of the assessment indicated Identified abrasion on lt (left) inner buttock measuring 2.5 X 0.9 X 0.1 cm. Wound dk (dark) pink with scant amount of bloody drainage. Surrounding skin intact, fragile. Tx (treatment) order in place. Will continue monitoring resident. Notifications were made to the wound care NP, R37's POA and the dietician. Review of a Progress Note dated 11/2/2023 documented by NP C reflected the reason for the evaluation of R37 was Wound Care. The History of Present Illness indicated that R37 was referred to wound care for an area of compromised skin integrity noted by staff that presents as a stage III (3) pressure ulcer to the coccyx. This wound was present on admission to the facility (the presence of the wound was not noted on admission to the facility). The note indicated the wound was 1. Coccyx, Stage III-This wound measures 1.64 (cm) x 1.14 (cm) with a depth of 0.1 (cm). This wound if full thickness. There is a moderate amount of serosanguanious drainage from this area. Wound bed consists of 20% granulation tissue, 10% slough and 70% dermal tissue. Edges are attached and there is no eschar, tunneling, undermining or odor. The surrounding tissue is fragile but without redness, warmth, swelling, pain, induration, or sign of infection. The treatment was Cleanse with wound wash or saline. Pat dry. Apply calcium alginate sheet to site. Cover with gentle optifoam. Perform daily. Label appropriately. Review of November 2023 MAR and TAR did not reflect an order had been entered and treatments were administered to the documented stage 3 pressure injury identified by NP C on 11/2/23. During an interview on 11/8/2023 at 4:10 PM, the surveyor requested the opportunity to observe R37's skin. The Director of Nursing (DON), Assistant Director of Nursing (ADON) B and Regional DON E reported the wound care Nurse Practitioner (NP) C would be available to facilitate the observation in the morning on 11/9/2023. The surveyor was assured that the observation of R37 and another resident (R94) would be completed with the surveyor at that time. On 11/9/23 at 8:00 AM, ADON B and wound care NP C reported they had already completed the assessment and treatment of R37's pressure injury and wound care. R37 was lying in his room in bed and was agreeable to an observation of the wound. The ADON B and wound care NP C positioned R37 and the wound was observed. Wound care NP C described the wound location and stage consistently with the assessment documented from 11/02/2023. During an interview on 11/9/2023 at 10:02 AM, wound care NP C reported she was first notified of R37's pressure injury on 11/02/2023 and staged the area as a stage 3 pressure injury. According to NP C, the location and extent of the injury could not be an abrasion and had to be classified as a stage 3 pressure injury.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents who experienced a change in condition were assesse...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents who experienced a change in condition were assessed timely with adequate follow-up and physician notification for 2 residents (Resident #193 and Resident #14) out of 11 residents reviewed for quality of care, resulting in a delay in care and hospitalization and the potential for serious harm from misdiagnosed and unmanaged changes in condition. Findings: Resident #193 (R193) Review of an admission Record revealed R193 was a [AGE] year-old male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: tracheostomy (surgical opening into windpipe), traumatic brain injury, and quadriplegia. Review of R193's Care Plans revealed the following: (R193) is at risk for respiratory distress, decannulation (tracheostomy tube coming out), infection r/t (related to) has a Tracheostomy . Observe for restlessness, agitation, confusion, increased heart rate (Tachycardia), and bradycardia. Date Initiated: 09/09/2023. (R193) is at risk for urinary tract infection and catheter-related trauma . Observe/record/report to physician for s/sx (signs and symptoms) UTI: pain, burning, frequency, blood tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp . Date Initiated: 09/09/2023. (R193) has a potential for difficulty breathing and risk for respiratory complications R/T: Tracheostomy .Observe for s/sx of respiratory infection: elevated temp, change in level of consciousness, malaise, Chills, increase in sputum (document the amount, color and consistency), chest pain, increased difficulty breathing (Dyspnea), increased coughing and wheezing. Report abnormal findings to the physician. Date Initiated: 09/09/2023. According to the Centers for Disease Control (CDC), symptoms of sepsis (systemic infection) include high heart rate, weak pulse/low blood pressure, fever, clammy or sweaty skin (diaphoretic), shortness of breath, pain, and/or confusion. (https://www.cdc.gov/sepsis/what-is-sepsis.html) Review of R193's Vital Signs on 9/30/23 at 2:33 PM revealed a pulse of 105 and an oxygen level of 92% (Normal Range for adults for a pulse is 60-100 beats per minute). Review of R193's Vital Signs on 9/30/23 at 10:27 PM revealed an oxygen level of 90%. (An oxygen level of 90% was lower than R193's normal oxygen saturation level indicating a change in condition). R193's Oxygen level was not reassessed until 10/1/23 at 3:59 AM. Review of R193's Vital Signs on 10/1/23 at 3:59 AM revealed a blood pressure of 93/65 which was a change/decrease in R193's average blood pressures. (Low blood pressure readings can signify a change in condition/sepsis). R193's blood pressure was not reassessed until approximately 9 hours later. Review of R193's Nurses Notes dated 10/1/23 at 6:11 PM revealed, .Resident had to be suctioned: mouth 1500 (3:00 PM), 1630 (4:30 PM), 1715 (5:15 PM) throat 1500 (3:00 PM), 1715 (5:15 PM), 1745 (5:45 PM). Resident seemed diaphoretic (medical condition causing a person to sweat excessively) took temp 97.5, used cold compress on face. (Frequent suctioning was a deviation from R193's baseline.) Indicating a change in R193's condition without provider notification. Review of R193's Electronic Health Record revealed no documentation of the description of the sputum that was suctioned (amount, color, consistency, etc). Sputum characteristics aid in the identification of a respiratory infection. Review of R193's Nurses Notes dated 10/1/23 at 9:58 PM revealed, Resident has had two suctions of mouth and trach so far this shift. Does make eye contact. Tylenol given via g-tube (tube directly into stomach) for temp of 100.1. Will recheck in a hour. Review of R193's Medication Administration Note dated 10/1/23 at 9:58 PM revealed R193 required a dose of Tylenol to control a fever (no documentation of the fever in this section of the Electronic Health Record.) Review of R193's Nurses Notes dated 10/1/23 at 11:19 PM revealed, VS (vital signs) .(pulse) 109 .One suction done. Review of R193's Nurses Notes dated 10/2/23 at 4:59 AM revealed, At 0400, cenas (Certified Nursing Assistants) alerted this nurse that foley didn't look right. I observed large hard lump on side of penis making his penis curve. Tried removing foley unsuccessfully as it would not come out .Resident exited 0430 (4:30 AM) with EMS (Emergency Medical Services) . Review of R193's Hospital Discharge Record dated 10/24/23 revealed R193 was admitted for Pneumonia and Urinary Tract Infection.Indication for admission: Pneumonia .(R193) The patient also had a respiratory culture that showed gram positive rods, gram negative rods, and gram positive cocci (bacterial infection). On 10/6 he had a chest xray that showed worsening opacities bilaterally (pneumonia) . Confirming R193 had the worsening of his respiratory status resulting in pneumonia without promptly notifying the provider. This resulted in the delay in treatment from the onset of symptoms on 9/30/23 at 6:11 PM until 10/2/23 at 4:30 AM when he was sent to the emergency department for a medical condition unrelated to his respiratory status confirming the facility nurses did not recognize a change in R193's respiratory condition and/or did not notify the provider of the worsening of a medical condition. Review of Fundamentals of Nursing ([NAME] and [NAME]) 10th edition revealed, An alteration in vital signs signals a change in physiological function. Assessment of vital signs provides data to identify nursing diagnoses, implement planned interventions, and evaluate outcomes of care .Verify and communicate significant changes in vital signs. Baseline measurements provide a starting point for identifying and accurately interpreting possible changes. When VS appear abnormal, have another nurse or health care provider repeat the measurement to verify readings. Inform the charge nurse or health care provider immediately, document findings in your patient's record, and report changes to nurses during hand-off communication (TJC, 2020). [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 467-468). Elsevier Health Sciences. Kindle Edition. Review of Fundamentals of Nursing ([NAME] and [NAME]) 10th edition revealed, Completing a health assessment and physical examination is an important step toward providing safe and competent nursing care. The nurse is in a unique position to determine each patient's current health status, distinguish variations from the norm, and recognize improvements or deterioration in the patient's condition. Nurses must be able to recognize and interpret each patient's behavioral and physical presentation . [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (pp. 516-517). Elsevier Health Sciences. Kindle Edition. Review of Fundamentals of Nursing ([NAME] and [NAME]) 10th edition revealed, Vital Signs-Acceptable Ranges for Adults: Temperature Range Average temperature range: 36 ° to 38 ° C (96.8 ° to 100.4 ° F) . Pulse 60 to 100 beats/min . Pulse Oximetry (SpO2) Normal: SpO2 ? 95% Respirations 12 to 20 breaths/min . Blood Pressure Systolic < 120 mm Hg Diastolic < 80 mm Hg . [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 468). Elsevier Health Sciences. Kindle Edition. Resident #14 (R14) Review of an admission Record reflected R14 admitted to the facility with diagnoses that included obstructive and reflux uropathy (occurs when urine cannot drain through the urinary tract) and a personal history of urinary tract infections (UTI). Review of a Nurses Notes dated 10/25/23 reflected Note Text: Noted dark red blood in urine. Urine C&S (culture and sensitivity) obtained via syringe at port site. Specimen in refrigerator for lab pick up on Thursday 10/26/23. Resident also c/o (complained of) not feeling good and abdominal pain. Review of a Lab Results Report indicated of a UTI Comprehensive Panel was ordered on 10/25/2023 the urine for analysis was collected on 10/25/23 but not received by the lab until 10/27/23. The report reflected that the physician had not reviewed the results of the report until 11/6/23. A note in the report indicated Specimen received past the stability window of 24 (UA, urine analysis) hours for accurate testing. Specimen was collected on (10/25/23) and received on (10/27/23). Please recollect and resubmit a new sample for testing (10/27/23). Review of a Physician Note dated 11/6/2023 at 10:01 AM reflected Note text: Please start (R14) on Bactrim DS (an antibiotic) twice daily for 10 days and also Ampicillin (antibiotic) 500 mg three times daily for 10 days. Thank you. Review of a Physician Note dated 11/7/2023 at 9:51 AM reflected R14 was being seen for long term care and noted that R14 has a catheter for urine. The physical assessment documented did not reflect evidence of signs or symptoms of an infection, R14's recent complaint of blood in the urine or abdominal pain and did not address the order for two antibiotics noted on 11/6/23. Review of the November 2023 Medication Administration Record (MAR) did not reflect the physician order had been implemented as requested by the provider on 11/6/2023. During an interview on 11/9/23 at 12:57 PM, the Infection Preventionist/ADON B reported she did not have R14 on her line listing for infections or antibiotics ordered for the month of November 2023. ADON B was not aware that a UA was collected from R14 and could not explain why there was no follow-through with the laboratory, nursing staff and/or the physician.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident Infection Control Surveillance During an interview on 11/09/23 at 12:43 PM, Infection Control Preventionist/Assistant D...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident Infection Control Surveillance During an interview on 11/09/23 at 12:43 PM, Infection Control Preventionist/Assistant Director of Nursing (ADON) B reported that if a resident is discharged from the hospital, she would review the documentation and ensure that if they were started on an antibiotic, that they were added to the Infection Line Listing. ADON B reported that if a provider orders an antibiotic for a resident, or an order for a urinalysis/culture and sensitivity she would be aware of the order in the Electronic Health Record and would then add the resident to the Infection Line Listing. Resident #14 Review of an admission Record reflected R14 admitted to the facility with diagnoses that included obstructive and reflux uropathy (occurs when urine cannot drain through the urinary tract) and a personal history of urinary tract infections (UTI). Review of a Nurses Notes dated 10/25/23 reflected Note Text: Noted dark red blood in urine. Urine C&S (culture and sensitivity) obtained . Review of a Physician Note dated 11/6/2023 at 10:01 AM reflected Note text: Please start (R14) on Bactrim DS (an antibiotic) twice daily for 10 days and also Ampicillin (antibiotic) 500 mg three times daily for 10 days. Review of the facility Infection Line Listing revealed R14 had not been added to the Infection Line Listing following the order for the urinalysis and culture and sensitivity on 10/25/23 or when antibiotics were ordered (not started) on 11/6/23. During an interview via email on 11/09/23 at 02:36 PM, NHA verified that ADON B did not have any residents on the Infection Line Listing for November 2023. During an interview on 11/09/23 at 01:19 PM, Nursing Home Administrator (NHA) reported that residents were to be added to the Infection Line Listing from the beginning of symptoms in order to track and trend infections and not only after being started on an antibiotic. Resident #193 (R193) Review of an admission Record revealed R193 was a [AGE] year-old male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: tracheostomy (surgical opening into windpipe), peg tube, traumatic brain injury, and quadriplegia. Review of R193's Care Plans (including revisions since admission) revealed no documentation that R193 was to be in Enhanced Barrier Precautions related to his Stage III pressure injury, catheter, feeding tube, and tracheostomy. During an interview on 11/09/23 at 12:43 PM, ADON B reported she had not reviewed R193's hospital record since he had returned on 11/6/23 and did not know if R193 had been diagnosed with MRSA in his sputum. ADON B was asked for a copy of R193's sputum culture at that time. ADON B did not know if R193 returned to the facility on antibiotics following his admission for a diagnosis of sepsis. During an interview on 11/09/23 at 01:13 PM, ADON B reported there were no culture results and no hospital medication reconciliation form in R193's Electronic Health Record related to his discharge on [DATE] and she was unable to locate a paper copy. ADON B reported she would obtain a copy of the results and the discharge medication list from the hospital in order to determine if R193 had MRSA which would require him to be in transmission based precautions and if he was discharged on antibiotic therapy. Review of R193's Hospital Discharge Record dated 11/6/23 revealed, .PNA (pneumonia)-Recent admission for PNA treated with unasyn/vancomycin/tobramycin per ID (Infectious Disease) CXR (chest xray)-not too consistent with PNA Resp Cx (respiratory culture), MRSA (methicillin-resistant staphylococcus aureus-infection resistant to antibiotics), atypicals ordered (specific type of antibiotics). Employee Infection Control Surveillance Review of the last 3 months of Employee Line Listings revealed: Review of the September 2023 Employee Line Listing revealed 8 employees were added to the line listing. The documentation did not include the unit they worked, symptom onset date, symptom resolution date, immediate action taken, or follow-up. Review of the October 2023 Employee Line Listing revealed only 1 staff member was listed as being ill for the month. ADON B confirmed the employee call ins included dietary, housekeeping, maintenance, nurses, certified nursing assistants, activities staff, and management staff. On 11/09/23 03:04 PM, ADON B reported that there was only 1 staff member that called in for illness for the entire month of October. During an interview on 11/09/23 at 01:10 PM, ADON B reported that when an employee calls off of work for illness, a call in slip is completed by a facility nurse. ADON B reported symptoms are to be included on the call-in form. ADON B reported she reviews the call-in slips and adds the employee to the line listing in order to track and trend employee and resident illnesses and prevent a possible outbreak. Review of the facility policy Infection Prevention Program Overview last revised 10/11/23 revealed, .The facility establishes a program under which it: Investigates, identifies, prevents, reports and controls infections and communicable diseases for all residents, staff, contractors, consultants, volunteers, visitors and others who provided care and services to the residents .Preventing Spread of Infection-When the infection control program determines that a resident needs isolation to prevent the spread of infection, the facility must isolate the resident .The facility will screen staff and visitors upon entry to the facility to elicit information related to recent exposures or current symptoms. Based on the information the staff of visitor will be permitted to enter or excluded from entry to the facility .The major activities of the program are: A. Surveillance of infections with implementation of control measures and prevention of infections. There is on-going monitoring to identify possible communicable diseases or infections among residents and personnel and subsequent documentation of infections that occur. Preventing the spread of infections is accomplished by use of standard precautions and other barriers, appropriate treatment and follow-up, and employee work restrictions for illness. Staff and resident education will focus on risk of infection and practices to decrease the risk. Policies, procedures and aseptic practices are followed by personnel in performing procedures and in disinfection of equipment .D. Staff Education-Training of staff in infection prevention begins with orientation of new hires and occurs at least annually . Based on observation, interview, and record review, the facility failed to 1.) ensure facility staff were educated on and implemented transmission based precautions for Resident #94, and #5, 2.) ensure wound care was completed following infection control standards of practice for Resident #37, and 3.) implement an effective and current system of surveillance of staff and resident illnesses to identify possible communicable diseases and infections to prevent the spread of an illness/outbreak for Resident #193. This deficient practice placed all residents residing in the facility at risk for the potential of the development and spread of disease and infection and the potential for an outbreak to go undetected. Findings: Review of a facility policy Enhanced Precautions last revised 11/2/2022 reflected It is the intent of this facility to use enhanced precautions in addition to Standard Precautions for preventing transmission of Novel or Targeted MDRO's based on physician's assessment and recommendations. Enhanced Barrier Precautions may be recommended for residents with any of the following: 1) Infection or colonization with a MDRO (Multi Drug Resistant Organism) or 2) a wound or indwelling medical device, even if the resident is not known to be infected or colonized with a MDRO and should remain in place for the duration of a guest/resident's stay or until resolution of the wound or discontinuation of the indwelling medical device that place them at higher risk. Review of signage provided with the policy reflected a Stop sign graphic and instructions that specified Everyone Must: Clean their hands, including before entering and when leaving the room. PROVIDERS AND STAFF MUST ALSO: Wear gloves and a gown for the following High-Contact Resident Care Activities. Dressing, Bathing/Showering, Transferring, Changing Linens, Providing Hygiene, changing briefs or assisting with toileting, Device care or use: central line, urinary catheter, feeding tube, tracheostomy; Wound Care: any skin opening requiring a dressing. Resident #94 (R94) Review of an admission Record reflected R94 was admitted to the facility on [DATE] with diagnoses that included traumatic brain injury, respiratory failure and a urinary tract infection. R94 was identified as having a gastrostomy (tube feeding) and a tracheostomy (breathing tube). Review of a Care Plan initiated on 10/23/2023 reflected R94 had a tracheostomy, an indwelling urinary catheter, required the use of a feeding tube and required assistance with Activities of Daily Living (ADLs) that required maximal assistance from two people for bed mobility and transfers and maximum assistance from one person for dressing, personal hygiene, toileting and oral care. No interventions in the identified areas of concern pertained to infection control as it related to transmission-based precautions such as contact/droplet precautions or enhanced barrier precautions. There was not a care plan dedicated to Transmission Based Precautions. During an observation on 11/7/2023 at 1:30 PM, the door to the room occupied by R94 was observed with signage indicating the resident(s) occupying the room where R94 lived was in Contact/Droplet Precautions. Personal Protective Equipment (PPE) was stored on a rack hanging on the door that included gloves, gowns and face masks. Face Shields were not observed in the supplies hanging on the door. During an observation of tracheostomy care on 11/8/23 at 1:51 PM, Registered Nurse (RN) A provided tracheostomy care for R94. RN A did not don any personal protective equipment (PPE) other than sterile gloves provided in the tracheostomy care kit despite signage on R94's door that instructed anyone who entered the room that the resident(s) were under contact/droplet precautions. When RN A removed R94's inner cannula for cleaning, R94 reacted with a strong productive cough, expressing thick yellow-tan mucous from the tracheostomy. During a follow-up interview on 11/8/23 at 2:10 PM, RN A said R94 was NOT in any kind of Transmission Based Precautions due to R94 was not taking an antibiotic and was not in enhanced barrier precautions. Resident #5 (R5) Review of a Quarterly Minimum Data Set (MDS) assessment dated [DATE] reflected R5 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 13/15. The assessment reflected R5 required substantial/maximal assistance from staff for oral hygiene, toilet hygiene, dressing upper and lower body, transferring from sitting to standing or from bed to chair. R5 was noted to have an indwelling urinary catheter and was always incontinent of bowel. During observations conducted throughout the survey beginning on 11/7/2023-11/9/2023, R5 was observed in his bed, in his room. An indwelling foley catheter urine collection bag and tubing were observed hanging on the bed frame. No evidence R5 was in EBP (enhanced barrier precautions) was noted as evidenced by there was no PPE available and no signage on the door reminding staff the resident required any type of transmission-based precautions. Review of the MDS Resident Matrix (form CMS-802) printed on 11/7/23 at 11:06 AM and provided to the survey team at the beginning of the survey revealed R5 had an indwelling catheter and was on transmission-based precautions. Further review of the Resident Matrix reflected a total of 6 residents were in TBP. Review of an email communication dated November 8, 2023, at 4:48 PM, the facility Staff Development (educator)/Infection Control Preventionist/Assistant Director of Nursing (ADON), Registered Nurse (ADON/RN) B sent the Nursing Home Administrator (NHA) an email stating No one is in transmission-based precautions. The NHA forwarded the email to the survey team on 11/7/2023 at 4:50 PM. Resident #37 (R37) During an observation of wound care with the contracted wound care Nurse Practitioner (NP) C on 11/9/23 at 8:20 AM, ADON/RN B removed R37's brief and a dressing that covered a stage 3 pressure injury on R37's coccyx. ADON/RN B noted R37 had a bowel movement that needed to be cleaned up before the wound could be addressed. ADON/RN B used a moistened washcloth to remove the feces. A second wet washcloth was used to finish cleaning fecal matter from R37's anal area and ADON/RN B was observed wiping over R37's uncovered stage 3 pressure injury at the coccyx without folding the washcloth to a clean area or avoiding the wound altogether. Throughout the duration of changing R37's brief or cleaning and dressing R37's stage 3 wound, ADON/RN B did not don any additional PPE outside the clean gloves used during cares. NP C helped with positioning R37 during the procedure in addition to evaluating the pressure injury and did not don PPE outside of gloves for the duration of the procedures despite the facility policy for Enhanced Barrier Precautions. During an interview on 11/9/23 at 12:45 PM, the Staff Development/Infection Control Preventionist ADON/RN B reported she did not think that R94 was in contact/droplet precautions or any kind of transmission-based precautions. ADON/RN B could not explain why R5 was not in EBP despite having an indwelling urinary catheter. ADON/RN B said staff are educated upon hire about Enhanced Barrier Precautions and wasn't sure if all staff were educated about EBP because she had only been in the position since June 2023. ADON/RN B said she had not formally educated staff about EBP since she started in the position as Infection Preventionist.
Aug 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation refers to MI00138442. Based on observations/interviews/record review, the facility failed to protect the resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation refers to MI00138442. Based on observations/interviews/record review, the facility failed to protect the resident's right, for one resident (R21) to be free from verbal abuse by staff, resulting in the resident feeling offended. Findings include: Review of R21's face sheet dated 8/2/23 revealed he was [AGE] year-old male admitted to the facility on [DATE] and had diagnoses that included: traumatic brain injury, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side (weakness on right side after stroke) , dysphagia following cerebral infarction (swallow difficult after stroke), ataxia (uncontrollable movement), cellulitis of left lower extremity, unsteady on feet, absence of right great toe, anxiety disorder, depression, and diabetes mellitus 2 with neuropathy (impaired sensation). R21's face sheet also revealed he was not his own responsible party and had a legal guardian. Review of the facility Abuse Prohibition Policy dated last reviewed 9/9/22 revealed, Verbal Abuse is the use of verbal or nonverbal conduct which causes or has the potential to cause the guest/resident to experience humiliation, intimidation, fear shame, agitation or degradation regardless of their age, ability to comprehend or disability. Verbal abuse may be considered to be a type of mental abuse. A review of R21's Incident and Accident Investigation Form, dated 7/17/23, revealed on 7/17/23 at 9:45 AM, the Nursing Home Administrator (NHA) interviewed R21. R21 said, Licensed Practical Nurse (LPN) B entered the room and squeezed his right leg really hard and told him that he needed to take his meds, R21 then said that he told LPN B that hurt him and for her to stop. R21 said LPN B looked at him and said F*ck off and she walked out of the room. A review of R21's Incident and Accident Investigation Form, dated 7/17/23, revealed on 7/17/23 at 9:45 AM, the NHA interviewed LPN B. LPN B said, she went to his (R21's) room tapped him on his arm lightly and said I have your med; do you want your meds? LPN B said that he started yelling and screaming and swearing at her, she said that he called her a M*th*r F*ck*ng C*nt and a b*tch, as he does most nights. Writer asked LPN B if she said, F*ck you to the resident and she said, Yes, I did. I was tired of being yelled and sworn at every day when I'm here to care for him. The conclusion revealed, LPN B did use swear words toward R21 but after being provoked multiple times with him swearing at her and calling her names. Review of a handwritten note dated 7/17/23 at 9:45 AM revealed, R21's name was at the top. After R21's name was, - had stents in right leg, squeezed really hard. - I told her not to do that -squeeze leg. - LPN B said F*ck off and walked out of the room. - I said stop it hurts. - Time 5 AM Approx (approximately) 7/17/23. - Give me Meds/ no issue. - I felt p*ss*d off no one else heard this. - I feel safe - I was somewhat offended - I didn't do anything to deserve that, I know I'm a smart *ss but I didn't do anything. The facility investigation for the alleged abuse of R21 revealed there were no eyewitnesses to the event on 7/17/23 and one other staff member heard the event that confirmed R21 yelled and swore at LPN B when she was in R21's room. Review of an Employee Disciplinary Record for LPN B dated 7/19/23 revealed, Rule Violation: Engaging in disrespectful language towards a Resident. Supervisor's Remarks: 2 [name of facility's education program] Educations have been assigned for you to complete. Counseling/Discussion/Agreement: disrespectful language towards a resident is not tolerated. Suspension box was marked and 7/17/18 and 7/18/23 was written. Box for final written warning was marked. The disciplinary form was signed on 7/19/23. The facility investigation for the alleged abuse of R21 revealed an Inservice Program Attendance form with LPN B's name written on top and titled Abuse, no date, Presenter [name of the Nursing Home Administrator]. The only signature on the form was LPN B's. The facility investigation for the alleged abuse of R21 had a copy of the facility policy for Abuse Prohibition dated last reviewed 9/9/22 revealed, the handwritten comment, I have read and understand this Policy and it was signed by LPN B. On 8/2/23 at 9:34 AM and 10:06 AM, R21 was observed sleeping in his room in a lazy boy style chair with his door open. During an interview with the Director of Nursing (DON) on 8/2/23 at 9:40 AM, the DON confirmed LPN B had cursed at R21 on 7/17/23 on the night shift. The DON said, LPN B admitted to cursing at R21 and had been provided discipline and education. LPN B remains employed on the night shift and has continued to care for R21 since the incidence on 7/17/23. The DON said she felt LPN B was provoked because he swears at the staff all the time and R21 can control his language. The DON said R21 is abusive to her staff and R21 and his guardian have been educated about this. On 8/2/23 at 10:20 AM, Certified Nurse Aide (CNA) F was interviewed. CAN F said she works full time on day shift and has cared for R21 since he was admitted . CNA F said the only care he need was set up for hygiene and hygiene after toilet use. CNA F said R21 sleeps through breakfast and generally eats lunch. CNA F said R21 stays to himself most of the time and she has not had any issues providing care. She stated she just helps him when he requests help. CNA F said she knows at times R21 will say rude things, but that she will tell him that is not nice, and she leaves. On 8/2/23 at 11:20 AM, the corporate staff G, filling in for the NHA was asked to provide more information on the facility investigation as it was not clear who reported the alleged abuse, what time the alleged abuse happen and who did the interviews/investigation. On 8/2/23 at 12:40 PM, corporate staff G returned reporting she spoke with the NHA, and she said R21 reported the alleged abuse to her on 7/17/23 at 9:45 AM and R21 said it happened at 5:00 AM. Corporate staff G stated the NHA and facility Social Worker A did the interview with R21. During an interview with the DON on 8/2/23 at 12:50 PM, the DON was asked about R21's care plan. The care plan revealed that R21 required assistance of one person for transfers and walking and staff were reporting R21 was independent with transfers and walking. The DON responded R21 was noncompliant with being non-weight bearing so his care plan has to indicate he needs assistance, but he does not follow the care plan. The DON was asked if R21's guardian was aware of his noncompliance with the care plan and what she was instructing staff to do when R21 was noncompliant with his care plan. During an interview with R21 in his room on 8/2/23 at 11:50 AM, R21 was asked what happened on 7/17/23 with LPN B. R21 recalled LPN B hurt him when he was sleeping on 7/17/23 and he was upset that she hurt him and when she left the room she said, F*ck you. R21 said when the Nursing Home Administrator (NHA) came in around 9:00 AM he reported LPN B. R21 remained upset and frustrated that someone would treat him that way. R21 said he did not want to be in the facility and the social worker was working with him to find somewhere else to live. R21 explained that he did not need much help. He said he only needed help with getting cleaned up and medications. R21 was asked how LPN B had been with providing care since the incident on 7/17/23 and he said he had not seen her. R21 was asked if he would allow LPN B to provided care if he needed it and he said, only if she can behave herself. During an interview with LPN B on 8/3/23 at 8:22 AM, LPN B said on 7/17/23 at 5:00 AM she went in R21's room to provided him his schedule pain medication. R21 was sleeping and did not respond to her voice so she lightly tapped him on his arm, and he woke up yelling, screaming, and cursing. LPN B' explained he does this all the time, and I was tired of it. She believed he could control his behaviors and she was tired of being abused. LPN B said after she gave his medication, she turned to walk out said his name than cursed, F*ck you. LPN B said she had just worked three 12 hours shifts in a row and had too much that day. LPN B acknowledged what she did was wrong and was sure she would not ever do it again. LPN B said she would walk away and ask someone else to do the care. LPN B was asked how she was caring for R21 since 7/17/23 as she was the only licensed nurse scheduled on night shift. LPN B said she was making sure the 2nd shift nurse gave R21 his scheduled pain medication before they left, and that first shift staff were providing his morning pain medication when they came in at 6:00 AM. LPN B said she had requested a change in R21's scheduled pain medication as she was aware he was generally sleeping by 4:00 AM and did not want to be awaken at 5:00 AM to take medication. LPN B was not sure why the change in pain medication scheduling was not addressed. LPN B was asked if she would provide care to R21 if he needed it and she said she would, but she would ensure she had a witness. During an interview with the DON on 8/3/23 at 9:00 AM, the DON was asked if she was aware R21 was currently scheduled for pain medication during his preferred sleep time and staff reported the change in medication schedule was not addressed by the physician. The DON responded she just found out this information this morning and she just made the change in his medication schedule and would be working on care planning his preferences.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to implement a care plan to supervise 1 Resident (R2-...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to implement a care plan to supervise 1 Resident (R2-101) with a known history of physical and sexual abuse of residents, resulting in R2-102 sexually assaulting R2-102 when R2-101 was not being supervised. Findings include: R2-101 Review of R2-101's face sheet revealed he was a [AGE] year-old male admitted to the facility on [DATE] and had diagnoses that included: Bipolar disorder, vascular dementia and nontraumatic and subarachnoid hemorrhage (brain injury). He was not his own responsible party. Review of R2-101's care plan revealed he had a care plan for: Cognition: R2-101 is at risk for decline in cognition and has impaired cognitive function or impaired thought processes r/t (related to) Delusions, dx (diagnosis) of cataracts, Dementia, Schizoaffective disorder, Anxiety and Bipolar- fluctuation in cognition noted per BIMS (brief interview of mental status) score- impaired decision making: court-appointed guardian for assistance noted with ST (short term) and LT (long term) memory deficits, often forgets conversations minutes after -antipsychotic and psychotropic med use - h/o (history of being verbally and physically abusive then crying and expressing remorse after. Date initiated: 4/9/19 and revision on 1/31/2023. No intervention to supervise R2-101 around other residents was located. Review of R2-101's care plan revealed he had a care plan for: MOOD/Behavior: R2-101 has the potential to demonstrate physical and verbal aggression r/t dx (diagnoses) of Dementia, Bipolar and Anxiety: delusion - s/s (signs and symptoms) of possible minimal Depression per PHQ-9 (depression assessment) - noted with extreme ST (short term) and LT (long term) memory deficits, noted to forget a conversation minutes after - psychotropic med use - h/o frequently asking to going home - will walk in the hall: never been seen entering others' rooms and has been noted to ask staff to ensure he's entering his own room before going in - per d-in-law (daughter-in-law): has a h/o (history of) physical abuse: noted to push another guest 6/28/23 - h/o giving things away to co-guests and wanting them back. Not remembering he gave them away, ie a ring - noted with verbal aggression/rudeness at times - guardian is fine with guest holding hands and light touching over clothing with consenting female guests provided no peri-areas are touched d/Dementia (sp). Date Initiated 4/09/2019 and Revision on 9/13/2023. No intervention for supervision around other residents was located. Review of R2-101's progress noted dated 6/16/23 at 2:13 PM revealed, At 10:54 AM this morning a female resident had walked into R2-101's room and sat on his bed. A staff member went into the room to redirect the female. Staff observed that R2-101 had his hand up her shirt and was touching her breast. The female was immediately escorted from the room. Review of R2-101's progress note dated 9/12/23 at 9:21 PM revealed, At 8:35 PM resident was observed to be fondling a female resident's breast, residents were separated. Electronically signed by Licensed Practical Nurse (LPN) K. On 8/14/23 at 8:05 AM, R2-101 was observed walking in the hall independently with his wheeled walker with no staff in eyesight of him. During an interview with the facility Social Worker (SW) B on 8/14/23 at 8:40 AM, SW B was asked what happened with R2-101 and a female resident on 9/12/23. SW B explained R2-101 and R2-102 have a history of sexual touching. R2-102 was found in R2-101's room in June 2023. Both residents are not their own responsible parties and both residents are married. The guardians did not consent to any sexual touching or relationship. A stop sign was placed on R2-101's door to deter R2-102 from entering and staff were to redirect R2-102 from going down R2-101 hall. On the evening of 9/12/23 R2-101 was observed fondling R1-102's breast in the hall by the nurse's station. SW B reported all staff were busy at the time of this event. SW B said staff immediately separate the residents. R2-101 was place on 15-minute checks and as of yesterday R2-101 was placed on 1:1 supervision. SW B said both guardians were contacted 9/13/23 and now they both agree to allow hand holding and touching above the clothing. SW B was asked how the residents were going to be supervised to ensure touching did not occur under the clothing and she responded that had not been decided at this time. The Surveyor reported at R2-101 had been observed unsupervised that morning. During an interview the Assistant Director of Nursing (ADON) C on 9/14/23 at 8:45 AM, the ADON reported R2-102 was only on 1:1 supervision when awake and today she was not aware to assign staff to provide 1:1 care until he was out of his room and in the dining area for breakfast. The ADON said when he left his room the medication nurse was not able to stop to supervise him as she had medications in her hands at that time. A request for the care plan for supervision was requested. During an interview with the Nursing Home Administrator (NHA) on 9/14/23 at 9:51 AM, the NHA said a care plan for supervision for R2-101 and R2-102 had not been developed yet as they were still investigating the incident from 9/12/23. NHA said they did not implement any direct supervision for R2-101 after the incident in June 2023 with R2-102 when she was found in R2-101's room and he was fondling her breast. The NHA denied any care plan to prevent inappropriate touching in any areas other than R2-101's room were implemented. The NHA administrator said R2-101 was on 15-minute checks when sleeping and 1:1 supervision when awake. During a telephone interview with LPN K on 9/14 23 at 10:09 AM, LPN K denied awareness of any care plan to supervise R2-101 or keep R2-102 away from R2-101. During a telephone interview with CNA N on 9/14/23 at 10:54 AM, CNA N said the evening of 9/12/23 she was in a resident's room with CNA M and CNA L reported R2-101 was fondling R2-102's breast. CNA N was not aware of any care plan to supervise R2-101 or keep R2-102 apart. During a telephone interview with LPN O on 9/14/23 at 11:05 AM, LPN O denied any knowledge of a care plan to supervise R2-101 or keep R2-102 away from R2-101. During a telephone interview with CNA L on 9/14/23 at 1:23 PM, CNA L said reported she saw R2-101 fondling R2-102's right breast. CNA L said she was assigned to R2-102 that night but was not aware R2-102 had a history of inappropriately being touch by R2-101 and had no idea they should not be left alone together. CNA L had no idea how long the two residents were left alone together that evening. R2-102 Review of R2-102's face sheet dated 9/14/23 revealed she was a [AGE] year-old female admitted to the facility on [DATE] and had diagnoses that included: Dementia, major depressive disorder, and multiple sclerosis. She was not her own responsible party. Review of the facility Incident and Accident Investigation From dated 9/12/23, revealed guests R2-101 and R2-102 were observed at the nurse's station at 8:35, R2-101 was touching R2-102's right breast. Residents were immediately separated and R2-101 was placed on 15-minute checks. The NHA's handwritten interview with CNA L confirmed CNA L reported at that time that she immediately separated the two residents (This was incorrect information based on all interviews conducted on 9/14/23).
Jul 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to implement policies and procedures to prevent sexual co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to implement policies and procedures to prevent sexual contact and supervision for one Resident (#102), resulting in an incapacitated Resident #102 having her breast fondled by a male resident #101. Findings include: Record review of the facility 'Abuse Prohibition Policy' dated 10/14/2022 revealed sexual abuse is non-consensual contact of any type with a guest/resident . Sexual abuse includes, but is not limited to unwanted intimate touching of any kind especially of breasts or perineal area . If at any time the facility has reason to suspect the guest/resident does not have the capacity to consent to sexual activity the facility should evaluate whether the guest/resident has capacity to consent. (E.) Investigation: (10.) Social services will provide follow-up counseling with the guest/resident if abuse occurred. (F.) Protection of Guest/Resident during the investigation: (5.) Monitor the guest/resident closely, for changes in behavior or changes in activities of daily living (ADL) and document any changes in the medical record. Examples of sexual contact: Sexual activity or fondling where one of the resident's capacities to consent to sexual activity is unknown. Record review of the 'Director of Social Services' job description date signed 10/19/2018 by staff member B, revealed duties and responsibilities: some of the performance duties- Develop and implement policies and procedures for the identification of medically related social and emotional needs of the resident. Assume authority, responsibility, and accountability for the social services department. Assure that social service progress notes are informative and descriptive of the services provided and of the resident's response to the service and are timely. Develop preliminary and comprehensive assessments of the social service needs of each resident. Record review of facility 'All Staff Meeting/Education' dated 6/15/2023 and 6/16/2023, revealed that the social services designee did not attend. Record review of the facility investigation summary dated 6/19/2023 revealed that the incident was substantiated per the report. Resident #101: Record review of Resident #101 Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed an elderly male with Brief Interview of Mental status (BIMs) score of 9 out of 15, cognitively impaired. Resident #101 was noted with medical diagnosis of: Hypertension, diabetes, cerebrovascular accident (stroke), anxiety, depression, bipolar disease, schizophrenia, chronic obstructive pulmonary disease. Observation and interview on 7/18/2023 at 10:15 AM with Resident #101 in room [ROOM NUMBER], revealed he was seated on the edge of the bed and surveyor introduced herself. Surveyor Asked Resident #101 if any women came into his room? He could not recall any lady in his room, but the nurses do come in. The surveyor asked if a woman sat on the edge of his bed while he was in the bed? Resident #101 stated: No, I don't remember that (woman in his room on his bed). What the hell is going on here? Someone is causing trouble here. He could not recall any event. Record review of Resident #101's nursing progress note dated 6/19/2023 at 2:13 PM: At 10:54 AM this morning a female resident had walked into Resident #101's room and sat on his bed. A staff member went into the room to redirect the female. Staff observed that Resident #101 had his hand up her shirt and was touching her breast. The female was immediately escorted from the room. Administrator was notified. There was not another progress note until 6/23/2023 four days post incident. There were no psycho-social progress notes from the facility social services until 6/28/2023 at 11:28AM about an outside appointment. Resident #102: Record review of Resident #102 Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed an elderly male with Brief Interview of Mental status (BIMs) score of 3 out of 15, severely cognitively impaired. Resident #102 was noted with medical diagnosis of: non-traumatic brain dysfunction, coronary artery disease, peripheral vascular disease, hypertension, non-Alzheimer dementia, multiple sclerosis, depression, dysphagia (deaf). Observation and interview on 7/18/2023 at 10:05 AM with Resident #102 was seated up in the main dining room eating oatmeal. Surveyor sat down with resident and wrote out interview questions: I am State surveyor [NAME]- How are you? Did someone touch your breast? Resident #102 wrote back 'yes' and gestured to her right breast with her hand/palm clutching. Wrote a man. Surveyor wrote: Did the man come into your room? Resident #102 wrote 'yes'. Surveyor wrote: Has he done this before? Resident #102 shrugged her shoulders. Did not write a response to the question. Surveyor wrote: Did he harm you? Resident #102 wrote 'No, she likes him'. Resident #102 wrote intelligent words, scrambled up this time in response. Record review of Resident #102's nursing progress note dated 6/19/2023 at 4:11 PM: Conversation with administrator, Resident #102, Nurse C with Global interpretation interpreter. Resident #1-2 had told her husband that she had been asleep and that a man had touched her breast. Conversation as stopped and husband was informed that Resident #102 had walked down other man's hall, had her glasses cleaned by staff and walked into the man's room and sat on the edge of his bed. He then reached his hand up her blouse and touched her breast (she was wearing a bra). Staff then observed her in man's room and redirected her away from the room . Resident #102 did state that it bothered her, and she told him to stop. Record review of Resident #102's progress notes from 6/13/2023 through 7/14/2023 revealed nursing progress notes, dietary progress notes, but there were no social service progress notes to follow-up on the psycho-social impact of the event on Resident #102, after she had stated that the incident bothered her. In an interview on 7/18/2023 at 1:03 PM with Activity Aide A about the sexual contact Incident of 6/19/2023. Activity Aide A was going to (Resident #101's room) ask about going to activity, and he was laying on top of the bed, and Resident #102 was sitting at the edge of the bed. Resident #102 was leaning into Resident #101, and he had his right hand up her shirt with a hand full of boob. Resident #102 was not upset or was not pulling away, not batting at him either. Neither one of them looked at me, I tapped Resident #102 on the shoulder and shook my head no, because she's deaf. Resident #102 sat there. I went to get Social Services; I told the next person I seen was laundry staff I. Resident #102 likes to walk the halls, and I saw her go by my doorway (SW/Activity office on South hallway). Staff A logged out of the computer and walked out of the office and didn't see Resident #102. Staff A started looking in rooms for Resident #102. Resident #101 likes the ladies; he flirts with everybody, but he hasn't touched anyone that I know of. In an interview on 7/18/2023 at 1:40 PM with laundry staff I stated that she was in the hall when Activity staff A came out of Resident #101 room and asked for help. Laundry Staff I went to the room and Resident #101 was laying on top of the covers on the bed and Resident #102 was seated next to him on the edge of the bed and leaning towards Resident #101. Laundry Staff I tapped Resident #102 on the shoulder and motioned for her to come with me. Then the Social Services Designee B came into the room and tapped her on the shoulder again and motioned for Resident #102 to follow her out of the room. No, I haven't seen it happen before. Resident #102 uses sign language because she's deaf. No Resident #102 was not pushing Resident #101 away or trying to stop him. I didn't see him with his hand up her shirt, they were just sitting there. In an interview on 7/18/2023 at 11:15 AM with Registered Nurse/ Assistant Director of Nursing (ADON)/Infection Control Preventionist (ICP)/ Staff educator C stated: On 6/19/2023 one of the staff came and told the Nursing Home Administrator (NHA) about Resident #102 had walked down to Resident #101's room and was sitting on the edge of the bed, and that Resident #101 had his hand up her shirt. Resident #102 had a bra on. Resident #102 was not upset or alarmed or trying to stop him. Staff had redirected her out of the room. Resident #102 seeks Resident #101 out. That day RN C was working the medication cart and she had redirected Resident #102 previously that morning. Resident #102 is married, and her husband is deaf also. We called him and we called the interpreter services/zoom meeting. All of us: NHA, ADON, Spouse, Resident #102, and the interpreter webinar on computer to discuss the incident. Resident #102 stated at first that Resident #101 seeked her out and that she wanted him to stop. The interpreter got the truth out of Resident #102 by asking questions of why she was in Resident #101's room? She didn't want her husband to get mad, so she lied. We placed a red stop sign across Resident #101's doorway, and we had the interpreter explain this to Resident #102 and the spouse, and that the facility would be monitoring Resident 102's where abouts. It was explained over and over with the spouse. RN C educated Resident #101, but he doesn't remember anything. RN C educated Resident #101 that when Resident #102 flirts she has a husband, and it would hurt his feelings.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to meet professional standards of quality by not performi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to meet professional standards of quality by not performing psychosocial follow up for two Residents (#101, #102) resulting in failure to perform psychosocial evaluation/follow-up post sexual contact incident involving both residents. Findings include: Record review of Job Description Director of Social Services' signed on 10/19/2018 by staff Social Services Designee B, revealed purpose: . in accordance with current applicable federal, state, and local standard, guidelines and regulations, the established policies, and procedures, and as may be directed by the administrator, to assure that the medically related emotional and social needs of the resident are met and maintained on an individual basis. Performance evaluation job duties and responsibilities: Develop and implement policies and procedures for the identification of medically related social and emotional needs for the resident. Assure that social service progress notes are informative and descriptive of the services provided and of the resident's response to the services and are timely. Record review of the facility 'Abuse Prohibition Policy' dated 10/14/2022 revealed sexual abuse is non-consensual contact of any type with a guest/resident . Sexual abuse includes, but is not limited to unwanted intimate touching of any kind especially of breasts or perineal area . If at any time the facility has reason to suspect the guest/resident does not have the capacity to consent to sexual activity the facility should evaluate whether the guest/resident has capacity to consent. (E.) Investigation: (10.) Social services will provide follow-up counseling with the guest/resident if abuse occurred. (F.) Protection of Guest/Resident during the investigation: (5.) Monitor the guest/resident closely, for changes in behavior or changes in activities of daily living (ADL) and document any changes in the medical record. Examples of sexual contact: Sexual activity or fondling where one of the resident's capacities to consent to sexual activity is unknown. Record review of facility 'All Staff Meeting/Education' dated 6/15/2023 and 6/16/2023, revealed that the social services designee did not attend. Record review of the facility investigation summary dated 6/19/2023 revealed that the incident was substantiated per the facility report. Resident #101: Record review of Resident #101 Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed an elderly male with Brief Interview of Mental status (BIMs) score of 9 out of 15, cognitively impaired. Resident #101 was noted with medical diagnosis of: Hypertension, diabetes, cerebrovascular accident (stroke), anxiety, depression, bipolar disease, schizophrenia, chronic obstructive pulmonary disease. Record review of Resident #101's nursing progress note dated 6/19/2023 at 2:13 PM: At 10:54 AM this morning a female resident had walked into Resident #101's room and sat on his bed. A staff member went into the room to redirect the female. Staff observed that Resident #101 had his hand up her shirt and was touching her breast. The female was immediately escorted from the room. Administrator was notified. There was not another progress note until 6/23/2023 four days post incident. There were no psycho-social progress notes from the facility social services until 6/28/2023 at 11:28 AM about an outside appointment. Resident #102: Record review of Resident #102 Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed an elderly male with Brief Interview of Mental status (BIMs) score of 3 out of 15, severely cognitively impaired. Resident #102 was noted with medical diagnosis of: non-traumatic brain dysfunction, coronary artery disease, peripheral vascular disease, hypertension, non-Alzheimer dementia, multiple sclerosis, depression, dysphagia (deaf). Record review of Resident #102's nursing progress note dated 6/19/2023 at 4:00 PM: Ambulates well with walker, eats in the main dining room (MDR) and feeds self, but eats very slowly. occasional falls asleep while eating. Record review of Resident #102's nursing progress note dated 6/19/2023 at 4:11 PM: Conversation with administrator, Resident #102, Nurse C with Global interpretation interpreter. Resident #1-2 had told her husband that she had been asleep and that a man had touched her breast. Conversation was stopped and husband was informed that Resident #102 had walked down other man's hall, had her glasses cleaned by staff and walked into the man's room and sat on the edge of his bed. He then reached his hand up her blouse and touched her breast (she was wearing a bra). Staff then observed her in man's room and redirected her away from the room . Resident #102 did state that it bothered her, and she told him to stop. Record review of Resident #102's progress notes from 6/13/2023 through 7/14/2023 revealed nursing progress notes, dietary progress notes, but there were no social service progress notes to follow-up on the psycho-social impact of the event on Resident #102, after she had stated that the incident bothered her. In an interview on 7/18/2023 at 11:25 AM with the Social Services Designee (SSD) B about the Resident-to-Resident incident on 6/19/2023, she revealed that SSD B was in her office 2-3 doors down from Resident #101's room when her activity aide Staff A came to her and asked for help with Resident #102. Resident #102 was sitting on Resident #101's bed when I went into the room. Resident #101 was laying on top of the covers and Resident #102 was seated on the edge of the bed. SSD B stated that she did not see any physical contact between the two residents. SSD B stated that she did not see his hand up her shirt, his hands were across his chest when she saw him. SSD B motioned for Resident #102 to come walk with her and took Resident #102 to the activity room for distraction. Resident #102 seems to seek Resident #101 out, Resident #102 does have a husband. Both Resident #101 and Resident #102 have dementia. Staff are aware to redirect Resident #102 away from the south hall. We did place a red stop sign on Resident #101's doorway.
Oct 2022 15 deficiencies 3 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Comprehensive Care Plan (Tag F0656)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to develop, implement and initiate new interventions in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to develop, implement and initiate new interventions in a timely manner for 2 residents (R2 and R26) reviewed for careplans, resulting in unmet and unrecognized care needs, inadequate care and the potential for injury. Findings include: R2 Review of face sheet and electronic medical record for R2 revealed she initially admitted to the facility on [DATE] with diagnosis that included: Huntington's disease, muscle wasting and atrophy, gastrostomy status (feeding tube), depression, anxiety and contractures. R2 was not her own responsible party. On initial tour of the facility on 10/17/22, a sign titled Enhanced Barrier Precautions was viewed on R2's door. On 10/17/22 at 10:45 AM, an interview was completed with the Director of Nursing (DON) regarding the noted precautions on the door of R2 and other residents. The DON stated R2 was on enhanced barrier precautions due to having a feeding tube. The DON stated that while providing direct care to the resident staff should be wearing a gown and gloves. Further review of sign Enhanced Barrier Precautions revealed Providers and Staff Must .wear gloves and a gown for the following High-Contact Resident Care Activities .Device care or use .feeding tube . On 10/17/22 at 11:13 AM, R2 was observed in her room. She was laying in bed and her tube feed was viewed to not be running. An interview was attempted with R2, but she was not understandable. R2 responded with some vocalization and made eye contact but was not able to be understood. On 10/18/22 at approximately 9:00 AM, R2's PEG tube insertion site was viewed. The dressing around the site was dry, but undated. Review of R2's progress notes revealed drainage around the resident's PEG (feeding) tube documented on several occasions as well as notes related to tube malfunction. On 9/17/22: Feeding tube has come apart 3 times during shift. Needs to be taped to stay together; 9/19/22: continued to monitor tube feeding equipment repeated malfunction, notified provider & admin ordered new connector; 9/21/22: Cont. with 200cc bolus feeds q (every) 4 hr until replacement tube put in; 9/25/22: Leaking large amount liquid around feeding tube after bolus feedings. Dressing around tube saturated within 2 hours. Discussed using pump instead of bolus (feedings) with nurse on call .; 09/26/22: No further excessive leaking noted around feeding tube; 10/14/22: resident was found to have completely saturated dressing on PEG tube this morning. Drainage was dark brown/black in color. [Dr E] was notified at 0626 and states, 'keep an eye on it for now.' No further orders received. Scant bloody drainage noted when assessed at 1000; 10/17/22: small amount of brownish drainage noted around peg tube each day over the weekend. Review of physician notes authored by Doctor E revealed a note on 9/20/22 at 8:54 AM that included .There has been a malfunction of her feeding system and replacement parts have been ordered. OK for bollus (bolus) feeding until repairs are completed . The same note was included in a physician note on 10/18/22 at 10:27 AM. There was no notation this this concern was resolved and no corresponding orders were viewed in R2's EMR. It was not clear to what extent Doctor E completed a physical examination of R2 during either visit. Observations were made of R2 on 10/18/22 at approximately 4:00 PM and 10/19/22 at approximately 9:00 AM, she was viewed to be in bed with tube feed running on continuous feed. On 10/19/22 at 9:45 AM an interview was completed with the DON regarding R2. The DON was asked if R2 had a continued malfunction of her PEG tube due to the 9/20/22 and 10/18/22 physician progress notes. The DON reviewed the notes and stated that it looked like Doctor E did not revise his previous note on 10/18/22 and had copied his note from 9/20/22. The DON stated R2 did have a PEG tube malfunction, but it was fixed. The DON stated R2's PEG tube had been popping apart during the tube feeds. The DON was asked when the concern was corrected and she reviewed R2's progress notes. The DON stated she could not find the note where the tubing was fixed, but thought it was fixed around 9/22/22. The DON stated she would try to contact the unit manager who fixed the tubing. The DON stated the unit manager should have entered a progress note when the tube was fixed. On 10/19/22 at 10:05 AM, care was observed for R2. Upon entering the room the Enhanced Barrier Precautions sign was still viewed on the door. There was not a PPE (personal protective equipment) station hanging on the room door. A PPE station was viewed on the outside of the room door along with the Enhanced Barrier Precautions sign on another room on the same hall as R2's room. A PPE station was not immediately located in R2's room. Registered Nurse (RN) D entered the room to provide care for R2 feeding tube and already had gloves with them and was not viewed to obtain the PPE while in R2's room. RN D was observed to flush R2's feeding tube and remove the dressing around R2's feeding tube. RN D was wearing a surgical mask and gloves while providing care and did not don a surgical gown. During care, RN D pushed 50 cc of water into the PEG tube site, RN D was asked if they should push water or use gravity flow. RN D stated it was hard to drain with gravity so she does a gentle push. Review of the PEG tube site revealed a dressing dated 10/18, the dressing was fully saturated with brown liquid. Upon removal, the skin surrounding the insertion of the PEG tube was bright red approximately an inch around the insertion site. R2 was viewed to be uncomfortable as evidenced by her grimacing, squirming and making panicked moaning noises. Per review of the electronic medical record with RN D, it was documented that the dressing was last changed at 12:22 AM on 10/19/22. RN D agreed the amount of drainage on the dressing in less than 10 hours was concerning. RN D was informed that the DON would be alerted to the observations made with R2's PEG tube. On 10/19/22 at 10:15 AM an interview was completed with the DON regarding the concerns with R2's PEG tube. The DON was alarmed to hear there was excessive drainage and excoriation to the skin surrounding R2's PEG tube. The DON reviewed the electronic medical record with the surveyor and reviewed R2 had previously been followed for redness around the PEG tube site, but it was healed at of 08/12/22. The DON stated she would contact Doctor E since he was contacted by staff on 10/14/22 related to the drainage, but gave no new orders. The DON stated they had not yet been able to determine the exact date the PEG tube was fixed in September. She believed it was approximately 9/22/22 but it was not documented. The orders for bolus to continuous feed changed on 9/22/22, so it was likely fixed at that time. The DON stated at the time that the PEG tube malfunctioned they did not have additional equipment in house to immediately rectify the issue, the facility now has 3 lumen tubes in stock if a future malfunction occurs. On 10/19/22 at 11:40 AM an interview with completed with the DON. A review of tube feeding medication policy was completed and the DON confirmed all flushes and meds are given via gravity. The DON was asked if they had a policy or any reason to push the tube feeding flush for R2. The DON confirmed R2 is a gravity flush. The DON also noted doctor E is now treating the excoriated skin at the tube feeding site with antibiotics and they are monitoring the skin breakdown. The DON was not sure if the skin breakdown is related to pushing fluids through tube feed. On 10/19/22 at 02:57 PM a follow up interview was completed with the DON, they spoke to the unit manager and they could not definitely recall when they fixed the peg tube. On 10/19/22 at 3:30 PM a follow up interview was completed with the DON. R2's tube feeding orders were reviewed and it was determined R2's PEG tube orders were changed from 9/20/22-9/22/22 so this was likely when the equipment was on order to fix the malfunction and then it was fixed on 9/22/22 at some point. R22 remained on bolus feeds (a type of feeding where formula is administered directly in a shorter amount of time versus using a gradual pump) until 9/26/22 due to their normal formula not being available until 9/26/22. Review of facility provided policy: Medications Administration- Enteral with a last revised date of 6/24/22 revealed instructions for medication administration for a resident with a feeding tube. The DON indicated this was the only policy they could locate that referred to the process for water flush and gravity flow versus syringe push through a PEG tube. Step 11 of the procedure section included .instill at least 15 ml of water into the tube through the syringe to check for patency via Gravity Flow. If water flows in easily, tube is patent. IF it flows in slowly, raise the syringe to increase pressure. If water does not flow properly, stop the procedure and notify the physician. Review of R2's care plan revealed she is at risk for impaired skin integrity .r/r (related to) .PEG tube. Interventions include weekly head to toe skin assessments, document and report abnormal findings to the physician with a initiated date of 2/5/19. Another need is related to use of a PEG tube, goals include: will remain free of side effects or complications related to tube feeding and will be free of s/sx (signs and symptoms) of infection at insertion site both with an initiated date of 7/26/19. Interventions included: flush tube feed per physician orders, and provide care to tube site as ordered and observe for s/sx of irritation or infection. Report abnormal findings to physician as ordered. Another area of need with a last revised date of 7/20/22 was related to R2 has actual impairment to skin integrity related to MASD (moisture associated skin damage) near PEG Tube insertion site with interventions that included conduct weekly head to toe skin assessments and report new/abnormal findings to physicians as needed, observe for s/sx of infection of area .and report to physician as needed, and treatment per order. R26 Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. Per facility provided wound timeline and facility matrix, R26 had a facility acquired Stage IV pressure ulcer that was first discovered on 9/20/21. On 10/17/22 at 10:55 AM an interview was completed with R26 and their responsible party in their room. R26's responsible party confirmed R26 had wounds on his bottom and he was going to a wound clinic. R26 was not viewed to have any pressure offloading pillows or cushions near his trunk area and was laying on his back with his bed slightly inclined. His feet appeared to be up on pillows and were against the foot board. R26's responsible party stated R26 was not a good historian due to a traumatic brain injury and he has very limited short term memory. R26 and R26's responsible party stated he is able to get up into his wheelchair. On 10/18/22 at 10:00 AM a care observation was made with R26 in their room. CNA (certified nursing assistant) H and CNA I turned R26 side to side and did peri care. CNA I stated she turns him with wedges every 4 hours, CNA H said she tries to turn him every 2 hours. The positioning wedges remained on the empty bed next to resident, and they were also observed on the bed next to the resident at 7:00 AM on 10/18/22. There were dressings on both R26's lower legs in their shin area with no date. The CNAs were not sure when these dressings were started. Scabs were viewed on all toes of R26's right foot. There was a large scab on the left forefoot about 1 inch by ¼ inch on a boney area. The CNAs stated the resident is bed bound and has been bed bound for at least 2 months as he would yell when up in his wheelchair. An additional care observation of R26 was made on 10/18/22 at 10:42 AM. R26 was viewed in his bed on his back. R26 was viewed on his back since he was observed at 7:00 AM during a facility tour. The dressing on R26's coccyx was viewed to be dated 10/17/22 and looked soiled at the end of gluteal fold, when removed there was bright red blood, the calcium alginate was soaked with bright red blood. LPN (Licensed Practical Nurse) J removed the dressing and the DON (Director of Nursing) rolled R26 on his right side. LPN J took a photo with the DON's phone that works with the electronic medical record system. A 4x4 inch dressing was viewed on both R26's legs in the mid shin area, the right leg was a dime size wound and on the left leg a quarter size. The dressings were viewed to be soaked with fluid and tissue, fluid was viewed from the outside of dressing. The DON and LPN J stated there were no orders for dressings on the legs and had no idea when they were placed or who placed dressing on both legs. R26 was not aware of when dressings were place or cause. It was also observed R26's right foot had scabbed areas on every toe and his left mid foot anterior side had a 1 inch by 1/8-inch scab. R26 and the DON did not know what caused the scabs/injuries. A request was made for any incident or accident reports related to R26 and they were received by email on 10/18/22 at 3:14 PM. The incidents were reviewed. Review of facility provided Incident and Accident Report for R26 with the date 8/24/22 was revealed to a be a one page handwritten document. The time of day of the injury was not noted, the location was checked as resident room and was an abrasion on the left lower extremity. In the section Describe the nature of the accident/incident and if injuries sustained, location of injuries: a handwritten note was input: left lower extremity- 2 abrasions- top- 1 cm x 2 cm bottom 2 cm x 2 cm. The witness section was marked no. The physician was notified at 1700 (5:00 PM) on 8-24-22 the responsible party was notified on 8-24-22 at 950 (9:50 AM). The interventions implemented were new tx (treatment). The employee signature completing the report appeared to be signed by LPN M and was dated 8-24-22. The NHA (nursing home administrator) and the DON signed the report on 8/26/22. Review of R26's documents in their electronic medical records revealed a note to the physician dated 8/25/22 when they were informed: Guest scraped leg (with?) 1 cm x 2 cm & 3 cm x 2 cm abrasion- new treatment started. Review of wound clinic notes from 8/24/22 revealed the resident was seen by the wound clinic on 8/24/22 at 2:15 PM. There was not any reference to a leg injury. Review of R26's progress notes showed no progress note on 8/24/22. A nurses note on 8/25/22 at 9:47 AM authored by LPN M revealed: called to res room and res noted to have 2 small abrasions on LLE (left lower extremity) top one is 1 cm x 2 cm and bottom is 3 cm x2 cm, dr notified and mom notified, new treatment ordered cleanse with NS wipe, blot dry and apply optifoam and change every 3 days and PRN (as needed). A total body skin assessment is documented on 8/25/22 at 10:15 AM. With the dates and times of these various documents, it is not clear how and when the wound occurred and was initially discovered. Review of facility provided Incident and Accident Report for R26 with the date 9/18/22 was revealed to a be a one page handwritten document. The document revealed at 2100 (11:00 PM) in the resident room R26 sustained an abrasion L (left) 5th toe & top L foot 1 cm (illegible writing). The incident was described a: when rolling resident to change brief, foot scraped on foot board. The interventions implemented revealed: foam dressing applied over wounds and maintenance to look at bed for extender. The employee signature was not legible for who completed it, but was dated 9/19/22. The DON, Administrator and the physician did not sign that they reviewed the document. Review of the electronic medical record progress notes revealed notes regarding the incident as well as notifications. A note from Unit Manager M on 09/19/22 at 9:56 AM revealed Bed cannot accomodate (sp) extenders related to APM and bariatric bed/mattress. New order to pad footboard to protect feet. Review of wound clinic notes from 10/5/22 reveal two additional open wounds both described with original cause of wound was not known. The date acquired was: 9/21/2022. The wound has been in treatment for 2 weeks. Wound #4 is described as Partial thickness wound with etiology of Skin Tear and is located on the Right, Dorsal Foot . and Wound #5 is a Partial Thickness wound with etiology of Skin Tear and is located on the Left, Anterior Lower Leg. Neither of these wounds match the description of the 9/18/22 incident and it is unclear where they came from since the facility provided no further incident reports matching the wound clinic notes injuries. A review of progress notes for R26 shows no note on 9/21/22 and a skin assessment documented on 9/22/22 at 10:15 AM with number of new skin conditions: 0. No other new injury or incident is documented in the progress notes in the date range of 9/21/22. Review of facility provided document dated 10/6/22 at 5:01 AM revealed a computer generated report titled Slid Out of Bed. The incident description revealed: two cenas were changing sheet and rolled guest to side and cena unable to hold him and both cenas lowered to floor. Abrasion to both shins from head board. Red mark to left back shoulder. No other injury. Hoyer (mechanical lift) used to get guest back into bed . The Immediate Action Taken section revealed Full assessment done, no injury except abrasion to shin .Maintenance to check proper functioning and inflation of mattress. Injuries were noted to right lower leg (front) and left lower leg (front). A handwritten Post Fall Evaluation was also included. The date and time of fall was written as 10/5 at 1900 and PM was circled. The description was rolled to floor during bed change. There were several sections of the document not completed including: Re-enactment of fall (to be done if root cause is not determined), Fall Huddle (What was different this time?), Root Cause of this Fall: Review of Contributing Factors (Check all that apply), Describe initial intervention to prevent future falls, and New Interventions after IDT review. The nurse signed the document on 10/5/22 and the section IDT Signatures was blank. Also attached were handwritten witness statements from the two CNAs (certified nursing assistants) involved in the incident with R26. CNA L's statement indicated the incident occurred on [DATE]th at 7:05. The statement was not very detailed and concluded Not sure what happened, but I couldn't stop him from falling. The handwritten statement from CNA K indicated the incident happened on [DATE]th at 7 pm the event account was brief and difficult to read due to incomplete sentences and either misspellings or penmanship. There was also an attached note from Director of Maintenance dated 10-6-22 which stated The Air Mattress on bed [R26's bed] is currently functioning properly and has foam support as well as the air pressure system therefore the mattress should not deflate while on and operating properly. There was no other additional root cause or intervention documented as being explored after the mattress malfunctioning was ruled out. There was no nursing note on 10/5/22 or 10/6/22 regarding the fall. A skin assessment was documented on 10/6/22 at 10:15 AM with no new conditions noted. A progress note on 10/7/22 at 4:06 AM indicated no new injury or pain s/p (status post) lowered to floor from bed. Denies pain. There were two follow up notes on 10/8/22 stating there were no new injuries from being lowered to the floor. There was not another progress note until a skin assessment on 10/13/22 at 10:15 AM which indicated no new skin conditions. The next note was a physician note by Doctor E on 10/18/22 at 10:20 AM. There is no reference to a recent fall or the new injuries. On 10/18/22 at 3:33 PM an email was sent to the DON with questions regarding the incident accident reports: For the 8/24 injury, how did it occur? For the 9/18 injury, was a bed extender obtained, if not how else was this resolved? The 10/6 incident is confusing to me, how was his leg injured on the head board? When the bed was found to be functioning properly, what else was reviewed to find a root cause? On 10/18/22 at 5:53 PM and email was received from the DON: The injury from 8/24/22 was noted by staff upon return from the wound clinic. Guest is transported via [ambulance company] for those appointments. In regards to the incident on 9/19/22 the foot board is to be padded. Maintenance is addressing that tonight. As for the Incident Report on 10/6/22, head board was a documentation error, it should read foot board. His Careplan and [NAME] were updated to reflect that more assistance may be required during linen changes. Therapy is screening Guest for bed mobility, transfers and positioning. A follow up interview was completed with the DON on 10/19/22 at 9:05 AM regarding R26. The injury from 8/24/22 was discussed. The DON stated the injury was reported as soon as R26 returned from the wound clinic. She stated that they did not know if the injury occurred from transport in and out of the ambulance (R26's transportation to the wound clinic) or if it occurred at the wound clinic, but they do know for sure the injury was not there before R26 left the building. The DON was asked if R26 had a full body skin assessment prior to leaving the building on 8/24/22 and the DON reviewed the electronic medical record and stated his last skin assessment was 8/19/22. The DON was asked if she called the wound clinic or the ambulance company to obtain interviews or information about the injury and she stated that was not done to her knowledge. The DON was asked if she could say with certainty how and where the injury occurred, and she stated that she could not. The DON agreed this would be an injury of unknown origin and an investigation should have been initiated by the facility to determine when and how it occurred. The 10/6/22 incident was discussed with the DON, she admitted that the incident report and the witness statements were confusing. The DON stated she completed follow up interviews with the staff involved to get a better understanding of the events. The DON admitted the clarifying follow up interviews were not part of the incident report. The DON stated the event occurred because R26 was not properly centered on the bed when staff were changing his sheets and the staff member could not hold him by themselves when he started to fall. The DON confirmed they have enough staff on day shift and second shift to be able to accommodate more than 2 workers assisting with future sheet changes. The DON stated this intervention had not been added to the care plan but was added as of 10/18/22. On 10/19/22 at 9:15 AM, an observation was made of R26 in his room. R26 was in bed on his back with positioning wedges in place and the foot of his bed was viewed to be padded. During an interview with the NHA (nursing home administrator) on 10/19/22 at 1:00 PM, the absence of a thorough investigation and mode of injury for R26 on 8/24/22 was discussed. The NHA stated the unit manager had called the wound clinic and they confirmed the injuries occurred there. The NHA was informed this was not in the incident report, the medical record and the DON was not aware of this conclusion. The NHA flipped through a personal notebook and stated she wrote herself a note on 8/26/22 that the unit manager had made calls and it happened at the wound clinic. The NHA later followed up on 10/19/22 at approximately 1:45 PM and provided a nurses note from 8/26/22 at 9:41 AM: IDT (interdisciplinary team) team met and reviewed abrasion to LLE (left lower extremity). Per [name of staff], LPN area was noted upon return from appointment on 8/24/2022. Area is due to repositioning and turning on gurney with paramedics. It was noted to the NHA and they admitted the note did not say how and when the information was obtained and does not indicate a complete investigation. During the interview with the NHA on 10/19/22 at 1:00 PM, incident and accident interventions were further discussed. The NHA stated when an incident occurs, the nurse on duty fills out the incident paperwork and then the clinical team reviews it later and ensures everything is in place for interventions. If the incident occurred after regular business hours, a call is made to the DON and the nurse is instructed to put the new information into the resident medical record and put in the interventions immediately. The NHA stated that all nurses are not used to putting in solutions on the spot and they have had to educate nurses to think outside the box for potential solutions. The incident reports received for R26 were not consistent in how they were documented and what forms were used. The NHA admitted there is not a current process in place for the team to circle back an ensure that appropriate and thorough interventions were identified and put in place. It was discussed the incidences with R26 where the 9/19/22 incident intervention had not yet been put into place and the initial potential root cause for the 10/6/22 incident was noted to be there was an issue with bed inflation, but there was not further documentation of an additional area to be addressed when the bed was found to be in proper repair. The NHA stated this would be addressed further with the QAPI (Quality Assurance and Performance Improvement) committee. Review of R26's care plan revealed a need related to them being at risk for impaired skin integrity interventions include: conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; Observe skin with showers/care. Notify nurse immediately of any new areas of skin breakdown .; Provide total assistance to reposition frequently as needed; all with an initiated date on 4/16/2019. An additional intervention with the initiated date of 12/23/2021 is turn/reposition resident every 2 hours and PRN (as needed). An additional need is listed as Bed Mobility Program: [R26 is unable to independently move from a lying position to a sitting position .R/T (related to) quadriplegia, impaired cognition, muscle weakness interventions include: assist resident in repositioning, observe skin integrity when turning guest, report red/open areas to nurse, physical assist of: 2 persons, .turn guest every 2 hours, all with initiated dates of 4/16/2019. Another need is listed as R26 has an actual impaired skin integrity related to Pressure injury on coccyx, Stage IV with an initiated date of 12/23/2021. No additional wounds or skin impairments are noted. An additional need area is listed as an ADL (activities of daily living) deficit and requires total assistance with ADL's, transfers and mobility . with a created date of 4/16/2019. An intervention was added on 10/18/2022 [R26 is to be repositioned between his right side and left side, using positioning wedges, at least every 2 hours. Place positioning wedges above and below his coccyx wound, to offload weight. Avoid positioning [R26] on his back, as he will allow. Review of care plan printed on 10/17/2022 did not reveal this intervention. Another intervention was revised on 10/18/2022 titled BED MOBILITY: Resident requires total assistance of 2-3 staff to reposition and turn in bed. May require increased assistance with linen changes. The care plan printed 10/17/2022 revealed BED MOBILITY: Resident requires total assistance of 1-2 staff to reposition and turn in bed. The care plan was not changed with identified interventions related to the 10/6/22 incident until 10/18/2022. An additional need is listed as R26 had actual impairment to skin integrity r/t [NAME] (sp) pressure ulcer on coccyx .abrasions to left lower extremity with a last revised date of 8/26/2022 by the DON and initiated interventions on that same date: follow facility protocols for treatment of injury yet there were not orders related to the treatment of these injuries in the electronic medical record per interview with the DON on 10/18/22 at 10:42 AM. Review of the task tab in the electronic medical record on 10/18/22 at 12:25 PM revealed a task of Bed mobility: Turn and Reposition every 2 hours and PRN while in bed and up in wheelchair. A look back of the last 30 days revealed only 5 times this task was documented on 9/26/22 for 20 minutes, 9/29/22 for 20 minutes, 9/30/22 for 25 minutes, 10/6/22 for 25 minutes and 10/12/22 for 15 minutes. Review of notes from the wound specialist dated 8/24/2022 reveal: Off-Loading Wound #1 Coccyx .Keep weight off area of wound at all times. Review of facility policy Fall Management with a last revised date of 7/14/21 revealed: The facility will identify hazards and guest/resident risk factors and implement interventions to minimize falls and risk of injury related to falls. Under the section Practice Guidelines: When a fall occurs .a fall huddle will be held to determine the root cause of the fall .The licensed nurse will complete: Incident/Accident Report .Review and/or revise care plan .The IDT will review all guest/resident falls within 24-72 hours .to evaluate/investigate the circumstances and probable cause for the fall, review/modify the plan of care to minimize repeat falls and update the guest/resident [NAME] as needed .A 'Guest/Resident at Risk' meeting will be conducted at least monthly by the Interdisciplinary Team. Guests/residents reviewed during the meeting are as follows: Guests/residents that had a fall since the previous meeting .The DON/designee will document any changes in the care plan and [NAME] at the meeting .The Director of Nursing or designee will print the monthly report .to track and trend falls in the facility. This data .will be analyzed and presented to the QAPI committee for ongoing recommendations .
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to prevent the development of a Stage IV pressure ulcer...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to prevent the development of a Stage IV pressure ulcer, failed to develop and implement interventions to prevent and heal pressure ulcers and failed to monitor further skin integrity concerns for 1 resident (R26) reviewed for alterations in skin integrity, resulting in the potential for further skin breakdown, delayed wound healing, infection, and overall deterioration in health status. Findings include: Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. Per facility provided wound timeline and facility matrix, R26 had a facility acquired Stage IV pressure ulcer that was first discovered on 9/20/21. On 10/17/22 at 10:55 AM an interview was completed with R26 and their responsible party in their room. R26's responsible party confirmed R26 had wounds on his bottom and he was going to a wound clinic. R26 was not viewed to have any pressure offloading pillows or cushions near his trunk area and was laying on his back with his bed slightly inclined. His feet appeared to be up on pillows and were against the foot board. R26's responsible party stated R26 was not a good historian due to a traumatic brain injury and he has very limited short term memory. R26 and R26's responsible party stated he is able to get up into his wheelchair. On 10/18/22 at 10:00 AM a care observation was made with R26 in their room. CNA (certified nursing assistant) H and CNA I turned R26 side to side and did peri care. CNA I stated she turns him with wedges every 4 hours, CNA H said she tries to turn him every 2 hours. The positioning wedges remained on the empty bed next to resident, and they were also observed on the bed next to the resident at 7:00 AM on 10/18/22. There were dressings on both R26's lower legs in their shin area with no date. The CNAs were not sure when these dressings were started. Scabs were viewed on all toes of R26's right foot. There was a large scab on the left forefoot about 1 inch by ¼ inch on a boney area. The CNAs stated the resident is bed bound and has been bed bound for at least 2 months as he would yell when up in his wheelchair. An additional care observation of R26 was made on 10/18/22 at 10:42 AM. R26 was viewed in his bed on his back. R26 was viewed on his back since he was observed at 7:00 AM during a facility tour. The dressing on R26's coccyx was viewed to be dated 10/17/22 and looked soiled at the end of gluteal fold, when removed there was bright red blood, the calcium alginate was soaked with bright red blood. LPN (Licensed Practical Nurse) J removed the dressing and the DON (Director of Nursing) rolled R26 on his right side. LPN J took a photo with the DON's phone that works with the electronic medical record system. A 4x4 inch dressing was viewed on both R26's legs in the mid shin area, the right leg was a dime size wound and on the left leg a quarter size. The dressings were viewed to be soaked with fluid and tissue, fluid was viewed from the outside of dressing. The DON and LPN J stated there were no orders for dressings on the legs and had no idea when they were placed or who placed dressing on both legs. R26 was not aware of when dressings were place or cause. It was also observed R26's right foot had scabbed areas on every toe and his left mid foot anterior side had a 1 inch by 1/8-inch scab. R26 and the DON did not know what caused the scabs/injuries. A request was made for any incident or accident reports related to R26 and they were received by email on 10/18/22 at 3:14 PM. The incidents were reviewed. Review of facility provided Incident and Accident Report for R26 with the date 8/24/22 was revealed to a be a one page handwritten document. The time of day of the injury was not noted, the location was checked as resident room and was an abrasion on the left lower extremity. In the section Describe the nature of the accident/incident and if injuries sustained, location of injuries: a handwritten note was input: left lower extremity- 2 abrasions- top- 1 cm x 2 cm bottom 2 cm x 2 cm. The witness section was marked no. The physician was notified at 1700 (5:00 PM) on 8-24-22 the responsible party was notified on 8-24-22 at 950 (9:50 AM). The interventions implemented were new tx (treatment). The employee signature completing the report appeared to be signed by LPN M and was dated 8-24-22. The NHA (nursing home administrator) and the DON signed the report on 8/26/22. Review of R26's documents in their electronic medical records revealed a note to the physician dated 8/25/22 when they were informed: Guest scraped leg (with?) 1 cm x 2 cm & 3 cm x 2 cm abrasion- new treatment started. Review of wound clinic notes from 8/24/22 revealed the resident was seen by the wound clinic on 8/24/22 at 2:15 PM. There was not any reference to a leg injury. Review of R26's progress notes showed no progress note on 8/24/22. A nurses note on 8/25/22 at 9:47 AM authored by LPN M revealed: called to res room and res noted to have 2 small abrasions on LLE (left lower extremity) top one is 1 cm x 2 cm and bottom is 3 cm x2 cm, dr notified and mom notified, new treatment ordered cleanse with NS wipe, blot dry and apply optifoam and change every 3 days and PRN (as needed). A total body skin assessment is documented on 8/25/22 at 10:15 AM. With the dates and times of these various documents, it is not clear how and when the wound occurred and was initially discovered. Review of facility provided Incident and Accident Report for R26 with the date 9/18/22 was revealed to a be a one page handwritten document. The document revealed at 2100 (11:00 PM) in the resident room R26 sustained an abrasion L (left) 5th toe & top L foot 1 cm (illegible writing). The incident was described a: when rolling resident to change brief, foot scraped on foot board. The interventions implemented revealed: foam dressing applied over wounds and maintenance to look at bed for extender. The employee signature was not legible for who completed it, but was dated 9/19/22. The DON, Administrator and the physician did not sign that they reviewed the document. Review of the electronic medical record progress notes revealed notes regarding the incident as well as notifications. A note from Unit Manager M on 09/19/22 at 9:56 AM revealed Bed cannot accomodate (sp) extenders related to APM and bariatric bed/mattress. New order to pad footboard to protect feet. Review of wound clinic notes from 10/5/22 reveal two additional open wounds both described with original cause of wound was not known. The date acquired was: 9/21/2022. The wound has been in treatment for 2 weeks. Wound #4 is described as Partial thickness wound with etiology of Skin Tear and is located on the Right, Dorsal Foot . and Wound #5 is a Partial Thickness wound with etiology of Skin Tear and is located on the Left, Anterior Lower Leg. Neither of these wounds match the description of the 9/18/22 incident and it is unclear where they came from since the facility provided no further incident reports matching the wound clinic notes injuries. A review of progress notes for R26 shows no note on 9/21/22 and a skin assessment documented on 9/22/22 at 10:15 AM with number of new skin conditions: 0. No other new injury or incident is documented in the progress notes in the date range of 9/21/22. Review of facility provided document dated 10/6/22 at 5:01 AM revealed a computer generated report titled Slid Out of Bed. The incident description revealed: two cenas were changing sheet and rolled guest to side and cena unable to hold him and both cenas lowered to floor. Abrasion to both shins from head board. Red mark to left back shoulder. No other injury. Hoyer (mechanical lift) used to get guest back into bed . The Immediate Action Taken section revealed Full assessment done, no injury except abrasion to shin .Maintenance to check proper functioning and inflation of mattress. Injuries were noted to right lower leg (front) and left lower leg (front). A handwritten Post Fall Evaluation was also included. The date and time of fall was written as 10/5 at 1900 and PM was circled. The description was rolled to floor during bed change. There were several sections of the document not completed including: Re-enactment of fall (to be done if root cause is not determined), Fall Huddle (What was different this time?), Root Cause of this Fall: Review of Contributing Factors (Check all that apply), Describe initial intervention to prevent future falls, and New Interventions after IDT review. The nurse signed the document on 10/5/22 and the section IDT Signatures was blank. Also attached were handwritten witness statements from the two CNAs (certified nursing assistants) involved in the incident with R26. CNA L's statement indicated the incident occurred on [DATE]th at 7:05. The statement was not very detailed and concluded Not sure what happened, but I couldn't stop him from falling. The handwritten statement from CNA K indicated the incident happened on [DATE]th at 7 pm the event account was brief and difficult to read due to incomplete sentences and either misspellings or penmanship. There was also an attached note from Director of Maintenance dated 10-6-22 which stated The Air Mattress on bed [R26's bed] is currently functioning properly and has foam support as well as the air pressure system therefore the mattress should not deflate while on and operating properly. There was no other additional root cause or intervention documented as being explored after the mattress malfunctioning was ruled out. There was no nursing note on 10/5/22 or 10/6/22 regarding the fall. A skin assessment was documented on 10/6/22 at 10:15 AM with no new conditions noted. A progress note on 10/7/22 at 4:06 AM indicated no new injury or pain s/p (status post) lowered to floor from bed. Denies pain. There were two follow up notes on 10/8/22 stating there were no new injuries from being lowered to the floor. There was not another progress note until a skin assessment on 10/13/22 at 10:15 AM which indicated no new skin conditions. The next note was a physician note by Doctor E on 10/18/22 at 10:20 AM. There is no reference to a recent fall or the new injuries. On 10/18/22 at 3:33 PM an email was sent to the DON with questions regarding the incident accident reports: For the 8/24 injury, how did it occur? For the 9/18 injury, was a bed extender obtained, if not how else was this resolved? The 10/6 incident is confusing to me, how was his leg injured on the head board? When the bed was found to be functioning properly, what else was reviewed to find a root cause? On 10/18/22 at 5:53 PM and email was received from the DON: The injury from 8/24/22 was noted by staff upon return from the wound clinic. Guest is transported via [ambulance company] for those appointments. In regards to the incident on 9/19/22 the foot board is to be padded. Maintenance is addressing that tonight. As for the Incident Report on 10/6/22, head board was a documentation error, it should read foot board. His Careplan and [NAME] were updated to reflect that more assistance may be required during linen changes. Therapy is screening Guest for bed mobility, transfers and positioning. A follow up interview was completed with the DON on 10/19/22 at 9:05 AM regarding R26. The injury from 8/24/22 was discussed. The DON stated the injury was reported as soon as R26 returned from the wound clinic. She stated that they did not know if the injury occurred from transport in and out of the ambulance (R26's transportation to the wound clinic) or if it occurred at the wound clinic, but they do know for sure the injury was not there before R26 left the building. The DON was asked if R26 had a full body skin assessment prior to leaving the building on 8/24/22 and the DON reviewed the electronic medical record and stated his last skin assessment was 8/19/22. The DON was asked if she called the wound clinic or the ambulance company to obtain interviews or information about the injury and she stated that was not done to her knowledge. The DON was asked if she could say with certainty how and where the injury occurred, and she stated that she could not. The DON agreed this would be an injury of unknown origin and an investigation should have been initiated by the facility to determine when and how it occurred. The 10/6/22 incident was discussed with the DON, she admitted that the incident report and the witness statements were confusing. The DON stated she completed follow up interviews with the staff involved to get a better understanding of the events. The DON admitted the clarifying follow up interviews were not part of the incident report. The DON stated the event occurred because R26 was not properly centered on the bed when staff were changing his sheets and the staff member could not hold him by themselves when he started to fall. The DON confirmed they have enough staff on day shift and second shift to be able to accommodate more than 2 workers assisting with future sheet changes. The DON stated this intervention had not been added to the care plan but was added as of 10/18/22. On 10/19/22 at 9:15 AM, an observation was made of R26 in his room. R26 was in bed on his back with positioning wedges in place and the foot of his bed was viewed to be padded. During an interview with the NHA (nursing home administrator) on 10/19/22 at 1:00 PM, the absence of a thorough investigation and mode of injury for R26 on 8/24/22 was discussed. The NHA stated the unit manager had called the wound clinic and they confirmed the injuries occurred there. The NHA was informed this was not in the incident report, the medical record and the DON was not aware of this conclusion. The NHA flipped through a personal notebook and stated she wrote herself a note on 8/26/22 that the unit manager had made calls and it happened at the wound clinic. The NHA later followed up on 10/19/22 at approximately 1:45 PM and provided a nurses note from 8/26/22 at 9:41 AM: IDT (interdisciplinary team) team met and reviewed abrasion to LLE (left lower extremity). Per [name of staff], LPN area was noted upon return from appointment on 8/24/2022. Area is due to repositioning and turning on gurney with paramedics. It was noted to the NHA and they admitted the note did not say how and when the information was obtained and does not indicate a complete investigation. During the interview with the NHA on 10/19/22 at 1:00 PM, incident and accident interventions were further discussed. The NHA stated when an incident occurs, the nurse on duty fills out the incident paperwork and then the clinical team reviews it later and ensures everything is in place for interventions. If the incident occurred after regular business hours, a call is made to the DON and the nurse is instructed to put the new information into the resident medical record and put in the interventions immediately. The NHA stated that all nurses are not used to putting in solutions on the spot and they have had to educate nurses to think outside the box for potential solutions. The incident reports received for R26 were not consistent in how they were documented and what forms were used. The NHA admitted there is not a current process in place for the team to circle back an ensure that appropriate and thorough interventions were identified and put in place. It was discussed the incidences with R26 where the 9/19/22 incident intervention had not yet been put into place and the initial potential root cause for the 10/6/22 incident was noted to be there was an issue with bed inflation, but there was not further documentation of an additional area to be addressed when the bed was found to be in proper repair. The NHA stated this would be addressed further with the QAPI (Quality Assurance and Performance Improvement) committee. Review of R26's care plan revealed a need related to them being at risk for impaired skin integrity interventions include: conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; Observe skin with showers/care. Notify nurse immediately of any new areas of skin breakdown .; Provide total assistance to reposition frequently as needed; all with an initiated date on 4/16/2019. An additional intervention with the initiated date of 12/23/2021 is turn/reposition resident every 2 hours and PRN (as needed). An additional need is listed as Bed Mobility Program: [R26 is unable to independently move from a lying position to a sitting position .R/T (related to) quadriplegia, impaired cognition, muscle weakness interventions include: assist resident in repositioning, observe skin integrity when turning guest, report red/open areas to nurse, physical assist of: 2 persons, .turn guest every 2 hours, all with initiated dates of 4/16/2019. Another need is listed as R26 has an actual impaired skin integrity related to Pressure injury on coccyx, Stage IV with an initiated date of 12/23/2021. No additional wounds or skin impairments are noted. An additional need area is listed as an ADL (activities of daily living) deficit and requires total assistance with ADL's, transfers and mobility . with a created date of 4/16/2019. An intervention was added on 10/18/2022 [R26 is to be repositioned between his right side and left side, using positioning wedges, at least every 2 hours. Place positioning wedges above and below his coccyx wound, to offload weight. Avoid positioning [R26] on his back, as he will allow. Review of care plan printed on 10/17/2022 did not reveal this intervention. Another intervention was revised on 10/18/2022 titled BED MOBILITY: Resident requires total assistance of 2-3 staff to reposition and turn in bed. May require increased assistance with linen changes. The care plan printed 10/17/2022 revealed BED MOBILITY: Resident requires total assistance of 1-2 staff to reposition and turn in bed. The care plan was not changed with identified interventions related to the 10/6/22 incident until 10/18/2022. An additional need is listed as R26 had actual impairment to skin integrity r/t [NAME] (sp) pressure ulcer on coccyx .abrasions to left lower extremity with a last revised date of 8/26/2022 by the DON and initiated interventions on that same date: follow facility protocols for treatment of injury yet there were not orders related to the treatment of these injuries in the electronic medical record per interview with the DON on 10/18/22 at 10:42 AM. Review of the task tab in the electronic medical record on 10/18/22 at 12:25 PM revealed a task of Bed mobility: Turn and Reposition every 2 hours and PRN while in bed and up in wheelchair. A look back of the last 30 days revealed only 5 times this task was documented on 9/26/22 for 20 minutes, 9/29/22 for 20 minutes, 9/30/22 for 25 minutes, 10/6/22 for 25 minutes and 10/12/22 for 15 minutes. Review of notes from the wound specialist dated 8/24/2022 reveal: Off-Loading Wound #1 Coccyx .Keep weight off area of wound at all times.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R 26 Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with di...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R 26 Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. Per facility provided wound timeline and facility matrix, R26 had a facility acquired Stage IV pressure ulcer that was first discovered on 9/20/21. On 10/17/22 at 10:55 AM an interview was completed with R26 and their responsible party in their room. R26's responsible party confirmed R26 had wounds on his bottom and he was going to a wound clinic. R26 was not viewed to have any pressure offloading pillows or cushions near his trunk area and was laying on his back with his bed slightly inclined. His feet appeared to be up on pillows and were against the foot board. R26's responsible party stated R26 was not a good historian due to a traumatic brain injury and he has very limited short term memory. R26 and R26's responsible party stated he is able to get up into his wheelchair. On 10/18/22 at 10:00 AM a care observation was made with R26 in their room. CNA (certified nursing assistant) H and CNA I turned R26 side to side and did peri care. CNA I stated she turns him with wedges every 4 hours, CNA H said she tries to turn him every 2 hours. The positioning wedges remained on the empty bed next to resident, and they were also observed on the bed next to the resident at 7:00 AM on 10/18/22. There were dressings on both R26's lower legs in their shin area with no date. The CNAs were not sure when these dressings were started. Scabs were viewed on all toes of R26's right foot. There was a large scab on the left forefoot about 1 inch by ¼ inch on a boney area. The CNAs stated the resident is bed bound and has been bed bound for at least 2 months as he would yell when up in his wheelchair. An additional care observation of R26 was made on 10/18/22 at 10:42 AM. R26 was viewed in his bed on his back. R26 was viewed on his back since he was observed at 7:00 AM during a facility tour. The dressing on R26's coccyx was viewed to be dated 10/17/22 and looked soiled at the end of gluteal fold, when removed there was bright red blood, the calcium alginate was soaked with bright red blood. LPN (Licensed Practical Nurse) J removed the dressing and the DON (Director of Nursing) rolled R26 on his right side. LPN J took a photo with the DON's phone that works with the electronic medical record system. A 4x4 inch dressing was viewed on both R26's legs in the mid shin area, the right leg was a dime size wound and on the left leg a quarter size. The dressings were viewed to be soaked with fluid and tissue, fluid was viewed from the outside of dressing. The DON and LPN J stated there were no orders for dressings on the legs and had no idea when they were placed or who placed dressing on both legs. R26 was not aware of when dressings were place or cause. It was also observed R26's right foot had scabbed areas on every toe and his left mid foot anterior side had a 1 inch by 1/8-inch scab. R26 and the DON did not know what caused the scabs/injuries. A request was made for any incident or accident reports related to R26 and they were received by email on 10/18/22 at 3:14 PM. The incidents were reviewed. Review of facility provided Incident and Accident Report for R26 with the date 8/24/22 was revealed to a be a one page handwritten document. The time of day of the injury was not noted, the location was checked as resident room and was an abrasion on the left lower extremity. In the section Describe the nature of the accident/incident and if injuries sustained, location of injuries: a handwritten note was input: left lower extremity- 2 abrasions- top- 1 cm x 2 cm bottom 2 cm x 2 cm. The witness section was marked no. The physician was notified at 1700 (5:00 PM) on 8-24-22 the responsible party was notified on 8-24-22 at 950 (9:50 AM). The interventions implemented were new tx (treatment). The employee signature completing the report appeared to be signed by LPN M and was dated 8-24-22. The NHA (nursing home administrator) and the DON signed the report on 8/26/22. Review of R26's documents in their electronic medical records revealed a note to the physician dated 8/25/22 when they were informed: Guest scraped leg (with?) 1 cm x 2 cm & 3 cm x 2 cm abrasion- new treatment started. Review of wound clinic notes from 8/24/22 revealed the resident was seen by the wound clinic on 8/24/22 at 2:15 PM. There was not any reference to a leg injury. Review of R26's progress notes showed no progress note on 8/24/22. A nurses note on 8/25/22 at 9:47 AM authored by LPN M revealed: called to res room and res noted to have 2 small abrasions on LLE (left lower extremity) top one is 1 cm x 2 cm and bottom is 3 cm x2 cm, dr notified and mom notified, new treatment ordered cleanse with NS wipe, blot dry and apply optifoam and change every 3 days and PRN (as needed). A total body skin assessment is documented on 8/25/22 at 10:15 AM. With the dates and times of these various documents, it is not clear how and when the wound occurred and was initially discovered. Review of facility provided Incident and Accident Report for R26 with the date 9/18/22 was revealed to a be a one page handwritten document. The document revealed at 2100 (11:00 PM) in the resident room R26 sustained an abrasion L (left) 5th toe & top L foot 1 cm (illegible writing). The incident was described a: when rolling resident to change brief, foot scraped on foot board. The interventions implemented revealed: foam dressing applied over wounds and maintenance to look at bed for extender. The employee signature was not legible for who completed it, but was dated 9/19/22. The DON, Administrator and the physician did not sign that they reviewed the document. Review of the electronic medical record progress notes revealed notes regarding the incident as well as notifications. A note from Unit Manager M on 09/19/22 at 9:56 AM revealed Bed cannot accomodate (sp) extenders related to APM and bariatric bed/mattress. New order to pad footboard to protect feet. Review of wound clinic notes from 10/5/22 reveal two additional open wounds both described with original cause of wound was not known. The date acquired was: 9/21/2022. The wound has been in treatment for 2 weeks. Wound #4 is described as Partial thickness wound with etiology of Skin Tear and is located on the Right, Dorsal Foot . and Wound #5 is a Partial Thickness wound with etiology of Skin Tear and is located on the Left, Anterior Lower Leg. Neither of these wounds match the description of the 9/18/22 incident and it is unclear where they came from since the facility provided no further incident reports matching the wound clinic notes injuries. A review of progress notes for R26 shows no note on 9/21/22 and a skin assessment documented on 9/22/22 at 10:15 AM with number of new skin conditions: 0. No other new injury or incident is documented in the progress notes in the date range of 9/21/22. Review of facility provided document dated 10/6/22 at 5:01 AM revealed a computer generated report titled Slid Out of Bed. The incident description revealed: two cenas were changing sheet and rolled guest to side and cena unable to hold him and both cenas lowered to floor. Abrasion to both shins from head board. Red mark to left back shoulder. No other injury. Hoyer (mechanical lift) used to get guest back into bed . The Immediate Action Taken section revealed Full assessment done, no injury except abrasion to shin .Maintenance to check proper functioning and inflation of mattress. Injuries were noted to right lower leg (front) and left lower leg (front). A handwritten Post Fall Evaluation was also included. The date and time of fall was written as 10/5 at 1900 and PM was circled. The description was rolled to floor during bed change. There were several sections of the document not completed including: Re-enactment of fall (to be done if root cause is not determined), Fall Huddle (What was different this time?), Root Cause of this Fall: Review of Contributing Factors (Check all that apply), Describe initial intervention to prevent future falls, and New Interventions after IDT review. The nurse signed the document on 10/5/22 and the section IDT Signatures was blank. Also attached were handwritten witness statements from the two CNAs (certified nursing assistants) involved in the incident with R26. CNA L's statement indicated the incident occurred on [DATE]th at 7:05. The statement was not very detailed and concluded Not sure what happened, but I couldn't stop him from falling. The handwritten statement from CNA K indicated the incident happened on [DATE]th at 7 pm the event account was brief and difficult to read due to incomplete sentences and either misspellings or penmanship. There was also an attached note from Director of Maintenance dated 10-6-22 which stated The Air Mattress on bed [R26's bed] is currently functioning properly and has foam support as well as the air pressure system therefore the mattress should not deflate while on and operating properly. There was no other additional root cause or intervention documented as being explored after the mattress malfunctioning was ruled out. There was no nursing note on 10/5/22 or 10/6/22 regarding the fall. A skin assessment was documented on 10/6/22 at 10:15 AM with no new conditions noted. A progress note on 10/7/22 at 4:06 AM indicated no new injury or pain s/p (status post) lowered to floor from bed. Denies pain. There were two follow up notes on 10/8/22 stating there were no new injuries from being lowered to the floor. There was not another progress note until a skin assessment on 10/13/22 at 10:15 AM which indicated no new skin conditions. The next note was a physician note by Doctor E on 10/18/22 at 10:20 AM. There is no reference to a recent fall or the new injuries. On 10/18/22 at 3:33 PM an email was sent to the DON with questions regarding the incident accident reports: For the 8/24 injury, how did it occur? For the 9/18 injury, was a bed extender obtained, if not how else was this resolved? The 10/6 incident is confusing to me, how was his leg injured on the head board? When the bed was found to be functioning properly, what else was reviewed to find a root cause? On 10/18/22 at 5:53 PM and email was received from the DON: The injury from 8/24/22 was noted by staff upon return from the wound clinic. Guest is transported via [ambulance company] for those appointments. In regards to the incident on 9/19/22 the foot board is to be padded. Maintenance is addressing that tonight. As for the Incident Report on 10/6/22, head board was a documentation error, it should read foot board. His Careplan and Kardex were updated to reflect that more assistance may be required during linen changes. Therapy is screening Guest for bed mobility, transfers and positioning. A follow up interview was completed with the DON on 10/19/22 at 9:05 AM regarding R26. The injury from 8/24/22 was discussed. The DON stated the injury was reported as soon as R26 returned from the wound clinic. She stated that they did not know if the injury occurred from transport in and out of the ambulance (R26's transportation to the wound clinic) or if it occurred at the wound clinic, but they do know for sure the injury was not there before R26 left the building. The DON was asked if R26 had a full body skin assessment prior to leaving the building on 8/24/22 and the DON reviewed the electronic medical record and stated his last skin assessment was 8/19/22. The DON was asked if she called the wound clinic or the ambulance company to obtain interviews or information about the injury and she stated that was not done to her knowledge. The DON was asked if she could say with certainty how and where the injury occurred, and she stated that she could not. The DON agreed this would be an injury of unknown origin and an investigation should have been initiated by the facility to determine when and how it occurred. The 10/6/22 incident was discussed with the DON, she admitted that the incident report and the witness statements were confusing. The DON stated she completed follow up interviews with the staff involved to get a better understanding of the events. The DON admitted the clarifying follow up interviews were not part of the incident report. The DON stated the event occurred because R26 was not properly centered on the bed when staff were changing his sheets and the staff member could not hold him by themselves when he started to fall. The DON confirmed they have enough staff on day shift and second shift to be able to accommodate more than 2 workers assisting with future sheet changes. The DON stated this intervention had not been added to the care plan but was added as of 10/18/22. On 10/19/22 at 9:15 AM, an observation was made of R26 in his room. R26 was in bed on his back with positioning wedges in place and the foot of his bed was viewed to be padded. During an interview with the NHA (nursing home administrator) on 10/19/22 at 1:00 PM, the absence of a thorough investigation and mode of injury for R26 on 8/24/22 was discussed. The NHA stated the unit manager had called the wound clinic and they confirmed the injuries occurred there. The NHA was informed this was not in the incident report, the medical record and the DON was not aware of this conclusion. The NHA flipped through a personal notebook and stated she wrote herself a note on 8/26/22 that the unit manager had made calls and it happened at the wound clinic. The NHA later followed up on 10/19/22 at approximately 1:45 PM and provided a nurses note from 8/26/22 at 9:41 AM: IDT (interdisciplinary team) team met and reviewed abrasion to LLE (left lower extremity). Per [name of staff], LPN area was noted upon return from appointment on 8/24/2022. Area is due to repositioning and turning on gurney with paramedics. It was noted to the NHA and they admitted the note did not say how and when the information was obtained and does not indicate a complete investigation. During the interview with the NHA on 10/19/22 at 1:00 PM, incident and accident interventions were further discussed. The NHA stated when an incident occurs, the nurse on duty fills out the incident paperwork and then the clinical team reviews it later and ensures everything is in place for interventions. If the incident occurred after regular business hours, a call is made to the DON and the nurse is instructed to put the new information into the resident medical record and put in the interventions immediately. The NHA stated that all nurses are not used to putting in solutions on the spot and they have had to educate nurses to think outside the box for potential solutions. The incident reports received for R26 were not consistent in how they were documented and what forms were used. The NHA admitted there is not a current process in place for the team to circle back an ensure that appropriate and thorough interventions were identified and put in place. It was discussed the incidences with R26 where the 9/19/22 incident intervention had not yet been put into place and the initial potential root cause for the 10/6/22 incident was noted to be there was an issue with bed inflation, but there was not further documentation of an additional area to be addressed when the bed was found to be in proper repair. The NHA stated this would be addressed further with the QAPI (Quality Assurance and Performance Improvement) committee. Review of R26's care plan revealed a need related to them being at risk for impaired skin integrity interventions include: conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; Observe skin with showers/care. Notify nurse immediately of any new areas of skin breakdown .; with an initiated date on 4/16/2019. An additional need is listed as Bed Mobility Program: [R26 is unable to independently move from a lying position to a sitting position .R/T (related to) quadriplegia, impaired cognition, muscle weakness interventions include: assist resident in repositioning, observe skin integrity when turning guest, report red/open areas to nurse, physical assist of: 2 persons, .turn guest every 2 hours, all with initiated dates of 4/16/2019. Another need is listed as R26 has an actual impaired skin integrity related to Pressure injury on coccyx, Stage IV with an initiated date of 12/23/2021. No additional wounds or skin impairments are noted. An additional need area is listed as an ADL (activities of daily living) deficit and requires total assistance with ADL's, transfers and mobility . with a created date of 4/16/2019. Another intervention was revised on 10/18/2022 titled BED MOBILITY: Resident requires total assistance of 2-3 staff to reposition and turn in bed. May require increased assistance with linen changes. The care plan printed 10/17/2022 revealed BED MOBILITY: Resident requires total assistance of 1-2 staff to reposition and turn in bed. The care plan was not changed with identified interventions related to the 10/6/22 incident until 10/18/2022. Review of facility policy Fall Management with a last revised date of 7/14/21 revealed: The facility will identify hazards and guest/resident risk factors and implement interventions to minimize falls and risk of injury related to falls. Under the section Practice Guidelines: When a fall occurs .a fall huddle will be held to determine the root cause of the fall .The licensed nurse will complete: Incident/Accident Report .Review and/or revise care plan .The IDT will review all guest/resident falls within 24-72 hours .to evaluate/investigate the circumstances and probable cause for the fall, review/modify the plan of care to minimize repeat falls and update the guest/resident kardex as needed .A 'Guest/Resident at Risk' meeting will be conducted at least monthly by the Interdisciplinary Team. Guests/residents reviewed during the meeting are as follows: Guests/residents that had a fall since the previous meeting .The DON/designee will document any changes in the care plan and kardex at the meeting .The Director of Nursing or designee will print the monthly report .to track and trend falls in the facility. This data .will be analyzed and presented to the QAPI committee for ongoing recommendations . Based on observations, interviews, and record review, the facility failed to prevent accidents and injuries related to transfers and falls for 3 Residents (R19. R26 and R41) resulting in R19 having multiple falls causing a fracture, bruises/lacerations, R26 sustaining multiple abrasions, and R41 having falls with potential for injury. Findings included: Review of the facility Fall Management policy dated effective 8/18/22, revealed, The facility will identify hazards and guest/resident risk factors and implement interventions to minimize falls and risk of injury related to falls. Overview. Each guest/resident is assisted in attain/maintain his or her highest practical level of function by providing the guest/resident adequate supervision, assistive devices and/or functional programs as appropriate to minimize the risk of falls. Guests/residents will be evaluated by the interdisciplinary team for their risk for falls. A plan of care is developed and implemented based on this evaluation with ongoing review. If a fall occurs, the interdisciplinary team conducts an evaluation to ensure appropriate measures are in place to minimize the risk of future falls. The Director of Nursing/designee is responsible for coordination of an interdisciplinary approach to manage the process for prediction, risk evaluation, treatment, evaluation, and monitoring of guest/residents falls. In the Practice Guideline section 4. The licensed nurse will complete: Incident/Accident Report. Review and/or revise care plan and guest/resident Kardex. Document in the medical record and on the 24-Hour Report/dashboard. Initiate the Post-Fall evaluation. Document in the progress notes for 72-hours follow the fall. 9. The IDT (interdisciplinary team) will assure the Post-Fall Evaluation is competed within 24-72 hours. R19 Review of R19's face sheet revealed she was a [AGE] year-old female admitted to the facility on [DATE] and had diagnoses that included: unsteady on feet, muscle weakness, chronic pain and vascular dementia. R19 was not her own responsible party. Review of R19's care plan revealed a care plan for Ambulation, R19 unable to ambulate independently R/T (related to): unsteady gait, decreased safety awareness, impaired cognition, needs assistive device, weakness, ataxia (impaired coordination). Initiated 6/11/19 and revision on 6/10/22. Interventions included: ambulate with FWW (front wheeled walker) and 1 person assistance, encourage large, even steps, and limit distractions. Review of R19' care plan revealed a care plan for R19 is at risk for fall related injury and falls R/T (related to): history of falls, HOH (hard of hearing), impaired vision, dementia, guest self-transfers without using call light. Date initiated: 6/10/19 and Revision on 9/24/21. The goal was, Will be free from injury related to falls through the review date: Date Initiated 6/10/19. Target date: 11/20/22. Interventions included: anticipate and meet needs, encourage guest to wear non-skid socks at all times, assist guest as needed 5/25/21, Encourage resident to rest in chair or bed when she appears fatigued 6/21/22, pressure alarms to bed and chair upon return from Hospital, 8/14/22. Review of R19 incident report dated 12/4/21 at 9:45 AM revealed, R19 had an unwitnessed fall and was found on the floor at her bedside. R19 was injured noting a skin tear, hematoma/bruise. The intervention to prevent recurrence was to move her closer to the nurse's station. Review of the Post Fall Evaluation for the fall on 12/4/21 at 9:45 AM revealed, the root cause was R19 got tangled in her bedding. R19 did not use her call light and already had a fall alarm. Review of R19's incident report dated 2/9/22 at 03:00 AM revealed she had an unwitnessed fall in the bathroom when she self-transferred to the bathroom. R19's physician was notified she had a fracture at 12:30 PM. No indication of new intervention place to increase supervision or assistance. Review of R19's progress note dated 2/9/22 at 12:42 PM revealed Radiology report received from (name of company) show acute fracture of left superior pubic ramus. Review of R19's incident report dated 2/13/22 at 5:40 pm, revealed she had a witnessed fall getting out of bed. R19's bed alarm was turned off. The intervention was to turn the alarm on. There was no indication if staff saw the fall or what they attempted to do to prevent the fall. The root cause revealed boxes were checked for mood or mental status, amount of assistance in effect, alarm and footwear. Review of R19's incident report dated 7/7/22, no time, revealed R19 self-transferred and stated she was going to use the bathroom. The note documented R19's fall alarm was sounding. There was no indication the fall was witnessed or how long the alarm was sounding before she was found on the floor. The new interventions were encouraged call light use, and place on 2-hour toilet plan. 2-hour toilet assistance is the standard of care. No increased supervision or assistance was placed after this fall. Review of a Post Fall Evaluation for R19 dated 7/7/22 at 10:07 AM repeated the information found for the incident report date 7/7/22 with no time. There was no indication R19 was provided any increase supervision or assistance after this fall. The root cause area was not completed. The New Interventions after IDT (interdisciplinary team) review was not completed. Review of R19's incident report dated 8/14/22 at 6:00 PM revealed R19 had an unwitnessed fall and was found on the floor next to her bed. Review of a Post Fall Evaluation for R19 dated 8/14/22 at 6:00 PM revealed R19 had an alarm on, and it was sounding at the time of the fall. The root cause and new intervention section of the form were not completed. No indication R19 was provided any increased supervision or assistance. Review of R19's incident report dated 8/28/22 at 2:30 AM revealed R19 was found on the floor after her roommate called for assistance. R19 sustained multiple skin tears and bruises. There was no indication increased supervision or assistance was provided after this fall. Review of a Post Fall Evaluation for R19 date 8/28/22 at 2:30 AM revealed the root cause was footwear. The new intervention was grippy socks. Review of R19 care plan revealed R19 was to have grippy socks in place at all times since 5/21/22. No new interventions for increased supervision or assistance were noted. Review of R19's incident report dated 9/14/22 at 5:00 AM revealed she was found on the floor in her bedroom. R19 was on her way back to bed after using the bathroom. R19 sustained a laceration to her head and a skin tear to her left upper arm and was sent to the emergency room. There was no indication any interventions were placed for increased supervision or assistance. There was no investigation or root cause noted. Review of R19's incident report dated 10/14/22 at 8:15 PM revealed R19 was found on the floor next to her bed. R19's alarm was sounding, and her roommate was calling out. There was no indication how long the alarm was sounding or when the roommate started calling for assistance. There was no indication of any new interventions placed. Review of Post Fall Evaluation for R19 dated 10/14/22 at 8:15 PM revealed the same information in the incident report with the same date and time. The root cause and new intervention section of the form were not completed. No new interventions to increase supervision or assistance was located for this fall. On 10/18/22 at 11:55 AM, R19's 8 falls from 12/4/21 to 10/14/22 were reviewed with the Director of Nursing (DON), the DON did not have any investigation or additional information to provide about the 8 falls. The DON did not have any information that indicated the facility had assessed R19's wake/sleep cycle, toilet needs or times she required additional supervision. The DON confirmed the facility policy was not followed for doing a root cause after each fall. The DON could not locate any information on how often R19 was attempting to self-transfer, or any interventions placed that would have increased R19's supervision and assistance after her last 7 falls. R41 Review of R41's face sheet revealed he was a [AGE] year-old male admitted to the facility on [DATE] and had diagnoses that included: nontraumatic subarachnoid hemorrhage (brain injury), lack of coordination, unsteady on feet, and cognitive communication deficit. R41 was not his own responsible party. Review of R41's base line care plan dated 10/4/22 provided no indication that R41's fall history was reviewed. Review of R41's care plan for Activities of Daily Living (ADL) dated 9/29/22 revealed he required assistance of 2 people for bed mobility, transfers, bathing and toilet use. He was to use a wheelchair for mobility as he was not able to walk. As of 10/10/22 he was to have his bed against the wall in low position and a mattress with a concave parameter. Review of R41's care plan for falls dated initiated 9/30/22 and revision on 10/10/22 revealed interventions that included: lock wheels on wheelchair prior to transfers, observe for fatigue and unsteadiness and encourage rest periods as need, observe for ineffectiveness and side effects R/T (related to) psychotropic drug use, report abnormal findings, offer to get dressed in morning as allows, put call light in reach, assist and anticipate needs. (no interventions were noted for any times supervision was needed. Review of R41's incident report dated 9/30/22 at 12:43 PM revealed, oriented to person, confused, was ambulating in his room without assistance, was admitted within the last 72 hours and slid to the floor, There was no witness to the event. Review of a Post Fall Evaluation dated 9/30/22 at 12:45 PM revealed he had an unwitnessed fall and was found sitting on the floor facing the window. Prior to being found on the floor he had been in his wheelchair. R41 had been observed 15 minutes prior to being found on the floor. The root cause was environmental factors/items out of reach and mood or mental status. The section for interventions were left blank. Review of R41's progress note dated 10/12/22 at 3:18 PM revealed he was standing as he turned toward his bed, lost his balance. R41 was observed during medication pass. The morning of 10/12/22, R41 was in a gown, and he took himself in his wheelchair to the nurse's station. He was returned to his room to get dressed and brought back out of his room. Review of R41's incident report for 10/12/22 at 2:30 PM revealed he was standing at his closet, turned towards the bed and lost his balance and hit his head on the overbed table. The immediate action taken was to assist R41 with dressing during am care, prior to breakfast as tolerate. The fall was at 2:30 pm and according to the progress note written on 10/12/22 at 3:18 PM he was dressed prior to the fall. Standard care would be to do morning care and assist a resident get dressed. There was no indication of any increased supervision or assistance placed after this fall. No Post Fall Evaluation was provided for this fall. During an interview with Certified Nurse Aide (CNA) A on 10/18/22 at 3:54 PM, CNA A said she routinely cares for R41. CNA A said R41 self-transfers throughout the day. CNA A was questioned as to why he was care planned to need assistance of 2 people if he was strong enough to self-transfer. CNA A said R41 gets physically aggressive with care and 2 staff are needed as he grabs and pinches them. CNA A was asked if the facility had a program or place for residents that do not have any safety awareness and are at risk of falling. CNA A, responded, no we just do our best to do frequent checks. CNA A was asked if she documents R41's self-transfers or unsafe behavior and she said she does not have a place to document that kind of information. During an interview with the DON on 10/18/22 at 4:18 PM the DON was asked if they had any assessments for R41 that would indicate when he was awake/sleeping, needed to use the toilet, times of self-transferring or other means of anticipating his needs for assistance. The DON said they do not document/assess these areas. R41's incident reports were reviewed, and the DON confirmed no increase in assistance or supervision was provided after both falls. R41's care plan was reviewed, and it did not provide any specific information on how to supervise him to prevent falls. R41 was observed on multiple occasions on 10/18/22 (10:49 AM) and 10/19/22 (7:45 A[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to report multiple unwitnessed injuries for one Resident ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to report multiple unwitnessed injuries for one Resident (R26) reviewed for abuse. This deficient practice resulted in the allegations not being reported to the State Agency and the potential for undetected abuse or neglect. Findings include: Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. On 10/17/22 at 10:55 AM an interview was completed with R26 and their responsible party in their room. R26's responsible party stated R26 was not a good historian due to a traumatic brain injury and he has very limited short term memory. On 10/18/22 at 10:00 AM a care observation was made with R26 in their room. CNA (certified nursing assistant) H and CNA I turned R26 side to side and did peri care. There were dressings on both R26's lower legs in their shin area with no date. The CNAs were not sure when these dressings were started. Scabs were viewed on all toes of R26's right foot. There was a large scab on the left forefoot about 1 inch by ¼ inch on a boney area. The CNAs stated the resident is bed bound and has been bed bound for at least 2 months as he would yell when up in his wheelchair. An additional care observation of R26 was made on 10/18/22 at 10:42 AM. R26 was viewed in his bed on his back. A 4x4 inch dressing was viewed on both R26's legs in the mid shin area, the right leg was a dime size wound and on the left leg a quarter size. The dressings were viewed to be soaked with fluid and tissue, fluid was viewed from the outside of dressing. The DON and LPN J stated there were no orders for dressings on legs and had no idea when they were placed or who placed dressing on both legs. R26 was not aware of when dressings were place or cause. It was also observed R26's right foot had scabbed areas on every toe and his left mid foot anterior side had a 1 inch by 1/8-inch scab. R26 and the DON did not know what caused the scabs/injuries. A request was made for any incident or accident reports related to R26 and they were received by email on 10/18/22 at 3:14 PM. The incidents were reviewed. Review of facility provided Incident and Accident Report for R26 with the date 8/24/22 was revealed to a be a one page handwritten document. The time of day of the injury was not noted, the location was checked as resident room and was an abrasion on the left lower extremity. In the section Describe the nature of the accident/incident and if injuries sustained, location of injuries: a handwritten note was input: left lower extremity- 2 abrasions- top- 1 cm x 2 cm bottom 2 cm x 2 cm. The witness section was marked no. The physician was notified at 1700 (5:00 PM) on 8-24-22 the responsible party was notified on 8-24-22 at 950 (9:50 AM). The interventions implemented were new tx (treatment). The employee signature completing the report appeared to be signed by LPN M and was dated 8-24-22. The NHA (nursing home administrator) and the DON signed the report on 8/26/22. Review of R26's documents in their electronic medical records revealed a note to the physician dated 8/25/22 when they were informed: Guest scraped leg (with?) 1 cm x 2 cm & 3 cm x 2 cm abrasion- new treatment started. Review of wound clinic notes from 8/24/22 revealed the resident was seen by the wound clinic on 8/24/22 at 2:15 PM. There was not any reference to a leg injury. Review of R26's progress notes showed no progress note on 8/24/22. A nurses note on 8/25/22 at 9:47 AM authored by LPN M revealed: called to res room and res noted to have 2 small abrasions on LLE (left lower extremity) top one is 1 cm x 2 cm and bottom is 3 cm x2 cm, dr notified and mom notified, new treatment ordered cleanse with NS wipe, blot dry and apply optifoam and change every 3 days and PRN (as needed). A total body skin assessment is documented on 8/25/22 at 10:15 AM. With the dates and times of these various documents, it is not clear how and when the wound occurred and was initially discovered. Review of facility provided Incident and Accident Report for R26 with the date 9/18/22 was revealed to a be a one page handwritten document. The document revealed at 2100 (11:00 PM) in the resident room R26 sustained an abrasion L (left) 5th toe & top L foot 1 cm (illegible writing). The incident was described a: when rolling resident to change brief, foot scraped on foot board. The interventions implemented revealed: foam dressing applied over wounds and maintenance to look at bed for extender. The employee signature was not legible for who completed it, but was dated 9/19/22. The DON, Administrator and the physician did not sign that they reviewed the document. Review of the electronic medical record progress notes revealed notes regarding the incident as well as notifications. A note from Unit Manager M on 09/19/22 at 9:56 AM revealed Bed cannot accomodate (sp) extenders related to APM and bariatric bed/mattress. New order to pad footboard to protect feet. Review of wound clinic notes from 10/5/22 reveal two additional open wounds both described with original cause of wound was not known. The date acquired was: 9/21/2022. The wound has been in treatment for 2 weeks. Wound #4 is described as Partial thickness wound with etiology of Skin Tear and is located on the Right, Dorsal Foot . and Wound #5 is a Partial Thickness wound with etiology of Skin Tear and is located on the Left, Anterior Lower Leg. Neither of these wounds match the description of the 9/18/22 incident and it is unclear where they came from since the facility provided no further incident reports matching the wound clinic notes injuries. A review of progress notes for R26 shows no note on 9/21/22 and a skin assessment documented on 9/22/22 at 10:15 AM with number of new skin conditions: 0. No other new injury or incident is documented in the progress notes in the date range of 9/21/22. A follow up interview was completed with the DON on 10/19/22 at 9:05 AM regarding R26. The injury from 8/24/22 was discussed. The DON stated the injury was reported as soon as R26 returned from the wound clinic. She stated that they did not know if the injury occurred from transport in and out of the ambulance (R26's transportation to the wound clinic) or if it occurred at the wound clinic, but they do know for sure the injury was not there before R26 left the building. The DON was asked if R26 had a full body skin assessment prior to leaving the building on 8/24/22 and the DON reviewed the electronic medical record and stated his last skin assessment was 8/19/22. The DON was asked if she called the wound clinic or the ambulance company to obtain interviews or information about the injury and she stated that was not done to her knowledge. The DON was asked if she could say with certainty how and where the injury occurred, and she stated that she could not. The DON agreed this would be an injury of unknown origin and an investigation should have been initiated by the facility to determine when and how it occurred. During an interview with the NHA (nursing home administrator) on 10/19/22 at 1:00 PM, the absence of a thorough investigation and mode of injury for R26 on 8/24/22 was discussed. The NHA stated the unit manager had called the wound clinic and they confirmed the injuries occurred there. The NHA was informed this was not in the incident report, the medical record and the DON was not aware of this conclusion. The NHA flipped through a personal notebook and stated she wrote herself a note on 8/26/22 that the unit manager had made calls and it happened at the wound clinic. The NHA later followed up on 10/19/22 at approximately 1:45 PM and provided a nurses note from 8/26/22 at 9:41 AM: IDT (interdisciplinary team) team met and reviewed abrasion to LLE (left lower extremity). Per [name of staff], LPN area was noted upon return from appointment on 8/24/2022. Area is due to repositioning and turning on gurney with paramedics. It was noted to the NHA and they admitted the note did not say how and when the information was obtained and does not indicate a complete investigation. During the interview with the NHA on 10/19/22 at 1:00 PM, incident and accident interventions were further discussed. The NHA stated when an incident occurs, the nurse on duty fills out the incident paperwork and then the clinical team reviews it later and ensures everything is in place for interventions. If the incident occurred after regular business hours, a call is made to the DON and the nurse is instructed to put the new information into the resident medical record and put in the interventions immediately. The NHA stated that all nurses are not used to putting in solutions on the spot and they have had to educate nurses to think outside the box for potential solutions. The incident reports received for R26 were not consistent in how they were documented and what forms were used. The NHA admitted there is not a current process in place for the team to circle back an ensure that appropriate and thorough interventions were identified and put in place. It was discussed the incidences with R26 where the 9/19/22 incident intervention had not yet been put into place and the initial potential root cause for the 10/6/22 incident was noted to be there was an issue with bed inflation, but there was not further documentation of an additional area to be addressed when the bed was found to be in proper repair. The NHA stated this would be addressed further with the QAPI (Quality Assurance and Performance Improvement) committee. Review of R26's care plan revealed a need related to them being at risk for impaired skin integrity interventions include: conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; Observe skin with showers/care. Notify nurse immediately of any new areas of skin breakdown .; Provide total assistance to reposition frequently as needed; all with an initiated date on 4/16/2019. An additional need is listed as Bed Mobility Program: [R26 is unable to independently move from a lying position to a sitting position .R/T (related to) quadriplegia, impaired cognition, muscle weakness interventions include: assist resident in repositioning, observe skin integrity when turning guest, report red/open areas to nurse, with initiated date of 4/16/2019. Another need is listed as R26 has an actual impaired skin integrity related to Pressure injury on coccyx, Stage IV with an initiated date of 12/23/2021. No additional wounds or skin impairments are noted. An additional need area is listed as an ADL (activities of daily living) deficit and requires total assistance with ADL's, transfers and mobility . with a created date of 4/16/2019. Review of facility policy Abuse Prohibition Policy with a last revised date of 9/9/22 revealed Allegations of guest/resident abuse, exploitation, neglect, misappropriation of property, adverse event or mistreatment shall be thoroughly investigated and documented by the Administrator, and reported to the appropriate state agencies . In the Definitions section, Injuries of unknown source are defined as An injury should be classified as an 'injury of unknown source' when ALL of the following criteria are met: The source of the injury was not observed by any person; and the source of the injury could not be explained by the guest/resident; and the injury is suspicious because of the extent of the injury or the location of the injury .or the number of injuries observed at one particular point in time or the incidence of injuries over time. In the section Identification: the facility Quality Assurance Performance Improvement Committee will investigate occurrences, patterns and trends that may indicate the presences of abuse, neglect, or misappropriation of guest/resident property and to determine the direction of the investigation/intervention .Identification through the safety program begins with the Incident Report .The Director of Nursing and Administrator review all incident reports to identify and further investigate any suspicious incidents . In the section Investigation, The Director of Nursing or designee will complete an assessment of guest(s)/resident(s) and document findings in the medical record. An Incident Report .will be completed and A preliminary, on-site investigation will be initiated within twenty-four (24) hours of any report.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to fully investigate multiple unwitnessed injuries for on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to fully investigate multiple unwitnessed injuries for one Resident (R26) reviewed for abuse, resulting in the potential for abuse going undetected, causes of abuse going undetected, and residents not being protected from incidents of abuse. Findings include: Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. On 10/17/22 at 10:55 AM an interview was completed with R26 and their responsible party in their room. R26's responsible party stated R26 was not a good historian due to a traumatic brain injury and he has very limited short term memory. On 10/18/22 at 10:00 AM a care observation was made with R26 in their room. CNA (certified nursing assistant) H and CNA I turned R26 side to side and did peri care. There were dressings on both R26's lower legs in their shin area with no date. The CNAs were not sure when these dressings were started. Scabs were viewed on all toes of R26's right foot. There was a large scab on the left forefoot about 1 inch by ¼ inch on a boney area. The CNAs stated the resident is bed bound and has been bed bound for at least 2 months as he would yell when up in his wheelchair. An additional care observation of R26 was made on 10/18/22 at 10:42 AM. R26 was viewed in his bed on his back. A 4x4 inch dressing was viewed on both R26's legs in the mid shin area, the right leg was a dime size wound and on the left leg a quarter size. The dressings were viewed to be soaked with fluid and tissue, fluid was viewed from the outside of dressing. The DON and LPN J stated there were no orders for dressings on legs and had no idea when they were placed or who placed dressing on both legs. R26 was not aware of when dressings were place or cause. It was also observed R26's right foot had scabbed areas on every toe and his left mid foot anterior side had a 1 inch by 1/8-inch scab. R26 and the DON did not know what caused the scabs/injuries. A request was made for any incident or accident reports related to R26 and they were received by email on 10/18/22 at 3:14 PM. The incidents were reviewed. Review of facility provided Incident and Accident Report for R26 with the date 8/24/22 was revealed to a be a one page handwritten document. The time of day of the injury was not noted, the location was checked as resident room and was an abrasion on the left lower extremity. In the section Describe the nature of the accident/incident and if injuries sustained, location of injuries: a handwritten note was input: left lower extremity- 2 abrasions- top- 1 cm x 2 cm bottom 2 cm x 2 cm. The witness section was marked no. The physician was notified at 1700 (5:00 PM) on 8-24-22 the responsible party was notified on 8-24-22 at 950 (9:50 AM). The interventions implemented were new tx (treatment). The employee signature completing the report appeared to be signed by LPN M and was dated 8-24-22. The NHA (nursing home administrator) and the DON signed the report on 8/26/22. Review of R26's documents in their electronic medical records revealed a note to the physician dated 8/25/22 when they were informed: Guest scraped leg (with?) 1 cm x 2 cm & 3 cm x 2 cm abrasion- new treatment started. Review of wound clinic notes from 8/24/22 revealed the resident was seen by the wound clinic on 8/24/22 at 2:15 PM. There was not any reference to a leg injury. Review of R26's progress notes showed no progress note on 8/24/22. A nurses note on 8/25/22 at 9:47 AM authored by LPN M revealed: called to res room and res noted to have 2 small abrasions on LLE (left lower extremity) top one is 1 cm x 2 cm and bottom is 3 cm x2 cm, dr notified and mom notified, new treatment ordered cleanse with NS wipe, blot dry and apply optifoam and change every 3 days and PRN (as needed). A total body skin assessment is documented on 8/25/22 at 10:15 AM. With the dates and times of these various documents, it is not clear how and when the wound occurred and was initially discovered. Review of facility provided Incident and Accident Report for R26 with the date 9/18/22 was revealed to a be a one page handwritten document. The document revealed at 2100 (11:00 PM) in the resident room R26 sustained an abrasion L (left) 5th toe & top L foot 1 cm (illegible writing). The incident was described a: when rolling resident to change brief, foot scraped on foot board. The interventions implemented revealed: foam dressing applied over wounds and maintenance to look at bed for extender. The employee signature was not legible for who completed it, but was dated 9/19/22. The DON, Administrator and the physician did not sign that they reviewed the document. Review of the electronic medical record progress notes revealed notes regarding the incident as well as notifications. A note from Unit Manager M on 09/19/22 at 9:56 AM revealed Bed cannot accomodate (sp) extenders related to APM and bariatric bed/mattress. New order to pad footboard to protect feet. Review of wound clinic notes from 10/5/22 reveal two additional open wounds both described with original cause of wound was not known. The date acquired was: 9/21/2022. The wound has been in treatment for 2 weeks. Wound #4 is described as Partial thickness wound with etiology of Skin Tear and is located on the Right, Dorsal Foot . and Wound #5 is a Partial Thickness wound with etiology of Skin Tear and is located on the Left, Anterior Lower Leg. Neither of these wounds match the description of the 9/18/22 incident and it is unclear where they came from since the facility provided no further incident reports matching the wound clinic notes injuries. A review of progress notes for R26 shows no note on 9/21/22 and a skin assessment documented on 9/22/22 at 10:15 AM with number of new skin conditions: 0. No other new injury or incident is documented in the progress notes in the date range of 9/21/22. A follow up interview was completed with the DON on 10/19/22 at 9:05 AM regarding R26. The injury from 8/24/22 was discussed. The DON stated the injury was reported as soon as R26 returned from the wound clinic. She stated that they did not know if the injury occurred from transport in and out of the ambulance (R26's transportation to the wound clinic) or if it occurred at the wound clinic, but they do know for sure the injury was not there before R26 left the building. The DON was asked if R26 had a full body skin assessment prior to leaving the building on 8/24/22 and the DON reviewed the electronic medical record and stated his last skin assessment was 8/19/22. The DON was asked if she called the wound clinic or the ambulance company to obtain interviews or information about the injury and she stated that was not done to her knowledge. The DON was asked if she could say with certainty how and where the injury occurred, and she stated that she could not. The DON agreed this would be an injury of unknown origin and an investigation should have been initiated by the facility to determine when and how it occurred. During an interview with the NHA (nursing home administrator) on 10/19/22 at 1:00 PM, the absence of a thorough investigation and mode of injury for R26 on 8/24/22 was discussed. The NHA stated the unit manager had called the wound clinic and they confirmed the injuries occurred there. The NHA was informed this was not in the incident report, the medical record and the DON was not aware of this conclusion. The NHA flipped through a personal notebook and stated she wrote herself a note on 8/26/22 that the unit manager had made calls and it happened at the wound clinic. The NHA later followed up on 10/19/22 at approximately 1:45 PM and provided a nurses note from 8/26/22 at 9:41 AM: IDT (interdisciplinary team) team met and reviewed abrasion to LLE (left lower extremity). Per [name of staff], LPN area was noted upon return from appointment on 8/24/2022. Area is due to repositioning and turning on gurney with paramedics. It was noted to the NHA and they admitted the note did not say how and when the information was obtained and does not indicate a complete investigation. During the interview with the NHA on 10/19/22 at 1:00 PM, incident and accident interventions were further discussed. The NHA stated when an incident occurs, the nurse on duty fills out the incident paperwork and then the clinical team reviews it later and ensures everything is in place for interventions. If the incident occurred after regular business hours, a call is made to the DON and the nurse is instructed to put the new information into the resident medical record and put in the interventions immediately. The NHA stated that all nurses are not used to putting in solutions on the spot and they have had to educate nurses to think outside the box for potential solutions. The incident reports received for R26 were not consistent in how they were documented and what forms were used. The NHA admitted there is not a current process in place for the team to circle back an ensure that appropriate and thorough interventions were identified and put in place. It was discussed the incidences with R26 where the 9/19/22 incident intervention had not yet been put into place and the initial potential root cause for the 10/6/22 incident was noted to be there was an issue with bed inflation, but there was not further documentation of an additional area to be addressed when the bed was found to be in proper repair. The NHA stated this would be addressed further with the QAPI (Quality Assurance and Performance Improvement) committee. Review of R26's care plan revealed a need related to them being at risk for impaired skin integrity interventions include: conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; Observe skin with showers/care. Notify nurse immediately of any new areas of skin breakdown .; Provide total assistance to reposition frequently as needed; all with an initiated date on 4/16/2019. An additional need is listed as Bed Mobility Program: [R26 is unable to independently move from a lying position to a sitting position .R/T (related to) quadriplegia, impaired cognition, muscle weakness interventions include: assist resident in repositioning, observe skin integrity when turning guest, report red/open areas to nurse, with initiated date of 4/16/2019. Another need is listed as R26 has an actual impaired skin integrity related to Pressure injury on coccyx, Stage IV with an initiated date of 12/23/2021. No additional wounds or skin impairments are noted. An additional need area is listed as an ADL (activities of daily living) deficit and requires total assistance with ADL's, transfers and mobility . with a created date of 4/16/2019. Review of facility policy Abuse Prohibition Policy with a last revised date of 9/9/22 revealed Allegations of guest/resident abuse, exploitation, neglect, misappropriation of property, adverse event or mistreatment shall be thoroughly investigated and documented by the Administrator, and reported to the appropriate state agencies . In the Definitions section, Injuries of unknown source are defined as An injury should be classified as an 'injury of unknown source' when ALL of the following criteria are met: The source of the injury was not observed by any person; and the source of the injury could not be explained by the guest/resident; and the injury is suspicious because of the extent of the injury or the location of the injury .or the number of injuries observed at one particular point in time or the incidence of injuries over time. In the section Identification: the facility Quality Assurance Performance Improvement Committee will investigate occurrences, patterns and trends that may indicate the presences of abuse, neglect, or misappropriation of guest/resident property and to determine the direction of the investigation/intervention .Identification through the safety program begins with the Incident Report .The Director of Nursing and Administrator review all incident reports to identify and further investigate any suspicious incidents . In the section Investigation, The Director of Nursing or designee will complete an assessment of guest(s)/resident(s) and document findings in the medical record. An Incident Report .will be completed and A preliminary, on-site investigation will be initiated within twenty-four (24) hours of any report.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete a baseline care plan and care conference within 48 hours o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to complete a baseline care plan and care conference within 48 hours of admission for two residents (R11 and R41), resulting in a potential for delay in a plan of care and unmet needs. Findings include: R11 Review of face sheet and electronic medical record for R11 revealed they admitted to the facility on [DATE] with diagnoses that included: chronic obstructive pulmonary disease, dementia, anemia, depression and alcohol-induced psychotic disorder and amnestic disorder. R7 was listed as her own responsible party, but was also listed to have a guardian on her face sheet. Review of R11's electronic medical records revealed no progress note to indicate a baseline care conference was completed. A request was made to the facility on [DATE] at 1:13 PM for a baseline care plan for R11. A document was provided that was undated and unsigned. A follow up request was made to the facility on [DATE] at 2:28 PM for proof of when the care plan was completed or a signed copy. The same document was provided by the facility on 10/18/22 4:39 PM. An additional request was made at 10/18/22 at 4:43 PM asking if there was any proof when a baseline care conference was completed and who was present or a signed copy that was given to the resident or representative. On 10/18/22 at 4:49 PM an additional document was received that was labeled as 72 Hour admission Conference. The effective date was 4/25/22 at 12:45 PM. There was no signature indicating a copy of the care plan was provided to the resident or responsible party. On 10/19/22 at 08:30 AM an interview was completed with Social Services Worker (SS) C. SS C was asked why a baseline care plan and care conference was not completed until 4/25/22 when R11 admitted to the facility on [DATE]. SS C stated social services arranges care conferences. For R11, she was trying to arrange a care conference with the guardian, who is a public guardian and at times this can be difficult due to the guardian's schedule. SS C stated the guardian was newly appointed to the resident so did not have much to contribute to the care conference and was learning about R11's needs during the care conference. SS C stated she does work some weekends but not all, but there is no one to cover care conferences if she is not working a weekend. SS C stated she was not aware the conference and baseline care plan had to be completed within 48 hours and would work on a plan to meet that requirement. Review of R41's face sheet revealed he was a [AGE] year-old male admitted to the facility on [DATE] and had diagnoses that included: nontraumatic subarachnoid hemorrhage (brain injury), lack of coordination, unsteady on feet, and cognitive communication deficit. R41 was not his own responsible party. Review of R41's base line care plan revealed it was dated 10/4/22, 5 days after admission. (Required within 48 hours of admission). During an interview with the Director of Nursing (DON) on 10/19/22 at 9:22 AM, the DON confirmed R41's baseline care plan was not completed within 48 hours of admission. The DON was not able to locate any interventions for the care plan. The care plan goals were not specific. The first goal was, Will improve/maintain current level of function in Bed Mobility, Transfers, Eating, Dressing, Toilet Use, and Personal Hygiene, ADL (activities of daily living) Score through the review date. (no indication of current abilities of ADL score was provided). There was no indication if therapy services were going to be provided. There was no indication of a discharge plan. The baseline care plan did not review any history or concerns discussed. The
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow Standards of Nursing Practice and Facility Pol...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to follow Standards of Nursing Practice and Facility Policy for 1 sampled resident (R2) reviewed for tube feedings, resulting in the potential for infection, discomfort, and an overall decline in health. Findings include: R2 Review of face sheet and electronic medical record for R2 revealed she initially admitted to the facility on [DATE] with diagnosis that included: Huntington's disease, muscle wasting and atrophy, gastrostomy status (feeding tube), depression, anxiety and contractures. R2 was not her own responsible party. On initial tour of the facility on 10/17/22, a sign titled Enhanced Barrier Precautions was viewed on R2's door. On 10/17/22 at 10:45 AM, an interview was completed with the Director of Nursing (DON) regarding the noted precautions on the door of R2 and other residents. The DON stated R2 was on enhanced barrier precautions due to having a feeding tube. The DON stated that while providing direct care to the resident staff should be wearing a gown and gloves. Further review of sign Enhanced Barrier Precautions revealed Providers and Staff Must .wear gloves and a gown for the following High-Contact Resident Care Activities .Device care or use .feeding tube . On 10/17/22 at 11:13 AM, R2 was observed in her room. She was laying in bed and her tube feed was viewed to not be running. An interview was attempted with R2, but she was not understandable. R2 responded with some vocalization and made eye contact but was not able to be understood. On 10/18/22 at approximately 9:00 AM R2's PEG tube insertion site was viewed. The dressing around the site was dry, but undated. Review of R2's progress notes revealed drainage around the resident's PEG (feeding) tube documented on several occasions as well as notes related to tube malfunction. On 9/17/22: Feeding tube has come apart 3 times during shift. Needs to be taped to stay together; 9/19/22: continued to monitor tube feeding equipment repeated malfunction, notified provider & admin ordered new connector; 9/21/22: Cont. with 200cc bolus feeds q (every) 4 hr until replacement tube put in; 9/25/22: Leaking large amount liquid around feeding tube after bolus feedings. Dressing around tube saturated within 2 hours. Discussed using pump instead of bolus (feedings) with nurse on call .; 09/26/22: No further excessive leaking noted around feeding tube; 10/14/22: resident was found to have completely saturated dressing on PEG tube this morning. Drainage was dark brown/black in color. [Dr E] was notified at 0626 and states, 'keep an eye on it for now.' No further orders received. Scant bloody drainage noted when assessed at 1000; 10/17/22: small amount of brownish drainage noted around peg tube each day over the weekend. Review of physician notes authored by Doctor E revealed a note on 9/20/22 at 8:54 AM that included .There has been a malfunction of her feeding system and replacement parts have been ordered. OK for bollus (sp) feeding until repairs are completed . The same note was included in a physician note on 10/18/22 at 10:27 AM. There was no notation this this concern was resolved and no corresponding orders were viewed in R2's EMR. It was not clear to what extent Doctor E completed a physical examination of R2 during either visit. Observations were made of R2 on 10/18/22 at approximately 4:00 PM and 10/19/22 at approximately 9:00 AM, she was viewed to be in bed with tube feed running on a continous feed and not bolus feed. On 10/19/22 at 9:45 AM an interview was completed with the DON regarding R2. The DON was asked if R2 had a continued malfunction of her PEG tube due to the 9/20/22 and 10/18/22 physician progress notes. The DON reviewed the notes and stated that it looked like Doctor E did not revise his previous note on 10/18/22 and had copied his note from 9/20/22. The DON stated R2 did have a PEG tube malfunction, but it was fixed. The DON stated R2's PEG tube had been popping apart during the tube feeds. The DON was asked when the concern was corrected and she reviewed R2's progress notes. The DON stated she could not find the note where the tubing was fixed, but thought it was fixed around 9/22/22. The DON stated she would try to contact the unit manager who fixed the tubing. The DON stated the unit manager should have entered a progress note when the tube was fixed. On 10/19/22 at 10:05 AM, care was observed for R2. Upon entering the room the Enhanced Barrier Precautions sign was still viewed on the door. There was not a PPE (personal protective equipment) station hanging on the room door. A PPE station was viewed on the outside of the room door along with the Enhanced Barrier Precautions sign on another room on the same hall as R2's room. A PPE station was not immediately located in R2's room. Registered Nurse (RN) D entered the room to provide care for R2 feeding tube and already had gloves with them and was not viewed to obtain the PPE while in R2's room. RN D was observed to flush R2's feeding tube and remove the dressing around R2's feeding tube. RN D was wearing a surgical mask and gloves while providing care and did not don a surgical gown. During care, RN D pushed 50 cc of water into the PEG tube site, RN D was asked if they should push water or use gravity flow. RN D stated it was hard to drain with gravity so she does a gentle push. Review of the PEG tube site revealed a dressing dated 10/18, the dressing was fully saturated with brown liquid. Upon removal, the skin surrounding the insertion of the PEG tube was bright red approximately an inch around the insertion site. R2 was viewed to be uncomfortable as evidenced by her grimacing, squirming and making panicked moaning noises. Per review of the electronic medical record with RN D, it was documented that the dressing was last changed at 12:22 AM on 10/19/22. RN D agreed the amount of drainage on the dressing in less than 10 hours was concerning. RN D was informed that the DON would be alerted to the observations made with R2's PEG tube. On 10/19/22 at 10:15 AM an interview was completed with the DON regarding the concerns with R2's PEG tube. The DON was alarmed to hear there was excessive drainage and excoriation to the skin surrounding R2's PEG tube. The DON reviewed the electronic medical record with the surveyor and reviewed R2 had previously been followed for redness around the PEG tube site, but it was healed as of 08/12/22. The DON stated she would contact Doctor E again. The DON stated Doctor E was contacted by staff on 10/14/22 related to the drainage, but the doctor gave no new orders. The DON stated they had not yet been able to determine the exact date the PEG tube was fixed in September. She believed it was approximately 9/22/22 but it was not documented. The orders for bolus to continuous feed changed on 9/22/22, so it was likely fixed at that time. The DON stated at the time that the PEG tube malfunctioned they did not have additional equipment in house to immediately rectify the issue, the facility now has 3 lumen tubes in stock if a future malfunction occurs. On 10/19/22 at 11:40 AM an interview with completed with the DON. A review of tube feeding medication policy was completed and the DON confirmed all flushes and meds are given via gravity. The DON was asked if they had a policy or any reason to push the tube feeding flush for R2. The DON confirmed R2 is a gravity flush. The DON also noted doctor E is now treating the excoriated skin at the tube feeding site with antibiotics and they are monitoring the skin breakdown. The DON was not sure if the skin breakdown is related to pushing fluids through tube feed. On 10/19/22 at 02:57 PM a follow up interview was completed with the DON, they spoke to the unit manager who repaired R2's PEG tube and they could not definitely recall when they fixed it. On 10/19/22 at 3:30 PM a follow up interview was completed with the DON. R2's tube feeding orders were reviewed and it was determined R2's PEG tube orders were changed from 9/20/22-9/22/22 so this was likely when the equipment was on order to fix the malfunction and then it was fixed on 9/22/22 at some point. R2 remained on bolus feeds (a type of feeding where formula is administered directly in a shorter amount of time versus using a gradual pump) until 9/26/22 due to their normal formula not being available until 9/26/22. Review of facility provided policy: Medications Administration- Enteral with a last revised date of 6/24/22 revealed instructions for medication administration for a resident with a feeding tube. The DON indicated this was the only policy they could locate that referred to the process for water flush and gravity flow versus syringe push through a PEG tube. Step 11 of the procedure section included .instill at least 15 ml of water into the tube through the syringe to check for patency via Gravity Flow. If water flows in easily, tube is patent. IF it flows in slowly, raise the syringe to increase pressure. If water does not flow properly, stop the procedure and notify the physician. Review of R2's care plan revealed she is at risk for impaired skin integrity .r/r (related to) .PEG tube. Interventions include weekly head to toe skin assessments, document and report abnormal findings to the physician with a initiated date of 2/5/19. Another need is related to use of a PEG tube, goals include: will remain free of side effects or complications related to tube feeding and will be free of s/sx (signs and symptoms) of infection at insertion site both with an initiated date of 7/26/19. Interventions included: flush tube feed per physician orders, and provide care to tube site as ordered and observe for s/sx of irritation or infection. Report abnormal findings to physician as ordered. Another area of need with a last revised date of 7/20/22 was related to R2 has actual impairment to skin integrity related to MASD (moisture associated skin damage) near PEG Tube insertion site with interventions that included conduct weekly head to toe skin assessments and report new/abnormal findings to physicians as needed, observe for s/sx of infection of area .and report to physician as needed, and treatment per order.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to assess yearly competencies for 3 (D, F, and L) of 4 staff reviewed for yearly competencies, resulting in the potential for staff to lack th...

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Based on interview and record review, the facility failed to assess yearly competencies for 3 (D, F, and L) of 4 staff reviewed for yearly competencies, resulting in the potential for staff to lack the skills required to meet standards of care. Findings include: On 10/19/22 at 10:35 AM the Director of Nursing (DON) was asked to provided yearly competency reviews for Registered Nurse (RN) D and F and Certified Nurse Aide (CNA) K and L. On 10/19/22 at 11:25 AM, the DON said the only staff member with a yearly competency review was CNA K.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to respond to a registered pharmacist's monthly medication regimen rev...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to respond to a registered pharmacist's monthly medication regimen review recommendations for noted irregularities and interactions with rationale or a change in order for 1 resident (R26) of 5 reviewed for medication, resulting in the potential for medication side effects and interactions. Findings include Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. R26's doctor was noted to be Doctor E. Review of R26's electronic medical record revealed on their May 2022 monthly pharmacy review, an irregularity was identified and provided to the physician for review. A request was made to the facility for the physician response to the pharmacy review. The pharmacy review was received by email on 10/18/22 at 2:21 PM. Review of the document received from the facility was titled Potential Drug Interaction and dated 5/13/22. It was noted the Anti-diarrheal 2 MG Caplet (loperamide) interacts with Nuedexta 20-10 MG Capsule (medication for pseudobulbar affect). Use loperamide with caution in patients receiving inhibitors of CYP3A4, CYP2C8, and/or P-gp. Consider lower doses of loperamide in these patients and monitor for adverse effects, including QT prolongation (irregular heart rhythm). The manufacturer of lonafarnib recommends starting loperamide at a dose of 1 mg and slowly increasing the dose as needed. During concomitant therapy, monitor patients closely for prolongation of QT interval. Obtain serum calcium, magnesium, and potassium levels and monitoring ECG at regular intervals. Correct any electrolyte abnormalities. Instruct patients to report any irregular heartbeat, dizziness, or fainting. On the top upper left of the page there was what looked like a signature with no legible date. An email was sent the Director of Nursing (DON) on 10/18/22 at 2:34 PM asking what the physician response was and if the notation on the page was the physician signature. The DON replied by email on 10/18/22 at 4:53 PM The Doctor wrote OK and then signed beneath it. There were no new orders received based on the recommendation. On 10/19/22 at 08:52 AM a follow up interview was completed with the DON. It was discussed that the doctor did not respond with any reason as why no orders were changed. The DON agreed more information would be expected in a physician response to a pharmacy recommendation related to a drug interaction.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure consistent communication with Hospice services ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure consistent communication with Hospice services for care and updates to the resident's status for one Resident (Resident #27 (R27)) resulting in R27 not receiving Hospice visits as documented and Hospice not informed of a possible injury of unknown origin and the potential for all facility residents on Hospice to not receive consistent Hospice care. Findings: R27 was admitted to the facility 3/14/18 with diagnoses that included: Non-Traumatic Brain Dysfunction, Dementia, and Psychotic Disorder. Review of the Annual Minimum Data Set (MDS) dated [DATE] reflected R27 was on Hospice care and had no wounds or skin issues. Review of the facility document titled Hospice admission Agreement revealed R27 was admitted to Hospice services on 9/6/22. Review of Hospice nurse documentation dated but untimed on 10/7/(22) reflected Hospice visits were changed to weekly for R27. This indicated that the next Hospice nursing visit would be the week of 10/10/22 to 10/14/22. Review of Hospice documentation reflected that, as of 10/19/22, R27 had not been visited by Hospice nursing. On 10/18/22 at 3:53 PM an interview was conducted with Social Worker (SW) C. SW C reported that coordination of Hospice care was a group effort but was mostly her responsibility. SW C reported that each Hospice discipline had its own schedule. SW C indicated that documentation by the Hospice nurse of a change to weekly visits meant that Hospice nursing, not the other Hospice disciplines, would be in weekly to see R27. SW C was informed that the last Hospice nurse documentation was eleven days prior on 10/7/22. SW C indicated she would contact Hospice to ensure R27 was receiving the care as planned. As of survey exit on 10/19/22 no further information had been provided by the facility or SW C. On 10/19/22 at 10:04 AM an interview was conducted with the Director of Nursing (DON). The DON was asked who monitors Hospice services to ensure that the resident receives the Hospice care needed and agreed upon. The DON reported monitoring of Hospice care is a collaborative effort but that usually it is the SW who sends the referral and makes sure they (Hospice) come in. The DON was informed that a Hospice nurse documented on 10/7/22 that visits to R27 were changed to weekly but that no Hospice nurse has been in since. The DON reported that she would consult SW C and provide an update on the Hospice care of R27. As of survey exit on the afternoon of 10/19/22 no further information was provided by the DON or the facility. The document provided by the facility titled Nursing Facility Agreement. The document reflected that This agreement was between (name of Hospice Service (HS)) and the facility. The document reflected R27 to be the Resident of concern effective 8/8/22. The Agreement reflected, 4. Duties and Obligations of Facility. 4.2 Designation of a Facility Interdisciplinary Group Member. Facility will designate a member of the Facility's interdisciplinary group (IDG Member) who is responsible to work with Hospice personnel to coordinate care provided to the Hospice Patient . The IDG Member is responsible for the following .4.2.2 Communicating with Hospice representatives and other healthcare providers .to ensure quality of care for the patient and family. On 10/18/22 at 10:18 AM R27 was observed in an alternate Dining Room. Bruising was observed on the back of the left hand and wrist. On the right wrist and forearm dried, scabbed scratches approximately four inches long were observed. R27 did not indicate what had caused the bruising and scratches or when this had occurred. Review of the Electronic Medical Record (EMR) for R27 did not reveal any documentation of the bruising or scratches of the left and right arms. The record did not reflect any incident that could have caused the skin alterations. Review of the Doctor's Orders did not reflect current orders for anticoagulant medication or for wound care. Review of the EMR Skin and Wound Total Body Skin assessment dated [DATE] did not reflect documentation of bruising or scabbed scratches. The documentation did not reflect Hospice services had been informed of the bruising or scratches. On 10/18/22 at 10:22 AM the Director of Nursing (DON) was informed of the bruising and dry scabbed scratches noted by the surveyor on the upper extremities of R27. The DON was informed the surveyor was unable to locate any documentation in the EMR of these areas. The DON reviewed the EMR of R27 and reported she did not locate any documentation of the bruising or scabbed scratches either. The DON indicated that R27 was not receiving oral anticoagulants as he was on Hospice. On 10/18/22 at 10:34 AM while at the Nurse Station the Nursing Home Administrator (NHA) was observed entering the alternate dining room where R27 was sitting. The NHA was then observed leaving the alternate dining room and approached Registered Nurse (RN) F, who was seated at the nurse's station, and instructed RN F to assess R27 as he had bruising on his left hand and scratches on his right forearm. ON 10/19/22 3:46 PM the surveyor was Informed by the NHA that the bruising and scratches were reported as an injury of unknown origin to the State Agency on 10/18/22. This was verified by the surveyor. As of survey exit on the afternoon of 10/19/22 no documentation was found that reflected Hospice had been informed that R27 had an injury of unknown origin that had been reported to the State Agency on 10/18/22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to ensure staff used required PPE during their shift and...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to ensure staff used required PPE during their shift and in the process of providing care to a resident (R2) on enhanced barrier precautions, resulting in a potential for spread of disease in a vulnerable population. Findings include: R2 Review of face sheet and electronic medical record for R2 revealed she initially admitted to the facility on [DATE] with diagnosis that included: Huntington's disease, muscle wasting and atrophy, gastrostomy status (feeding tube), depression, anxiety and contractures. R2 was not her own responsible party. On initial tour of the facility on 10/17/22, a sign titled Enhanced Barrier Precautions was viewed on R2's door. On 10/17/22 at 10:45 AM, an interview was completed with the Director of Nursing (DON) regarding the noted precautions on the door of R2 and other residents. The DON stated R2 was on enhanced barrier precautions due to having a feeding tube. The DON stated that while providing direct care to the resident staff should be wearing a gown and gloves. Further review of sign Enhanced Barrier Precautions revealed Providers and Staff Must .wear gloves and a gown for the following High-Contact Resident Care Activities .Device care or use .feeding tube . On 10/19/22 at 10:05 AM, care was observed for R2. Upon entering the room the Enhanced Barrier Precautions sign was still viewed on the door. There was not a PPE (personal protective equipment) station hanging on the room door. A PPE station was viewed on the outside of the room door along with an Enhanced Barrier Precautions sign on another room on the same hall as R2's room. A PPE station was not immediately located in R2's room. Registered Nurse (RN) D entered the room to provide care for R2 feeding tube and already had gloves with them and was not viewed to obtain the PPE while in R2's room. RN D was observed to flush R2's feeding tube and remove the dressing around R2's feeding tube. RN D was wearing a surgical mask and gloves while providing care and did not don a surgical gown. During an interview with the Nursing Home Administrator (NHA) on 10/19/22 at 1:00 PM she stated that there was not enough PPE door stations for every room that needed enhanced barrier precautions. The NHA stated some rooms had PPE stations inside the rooms. On 10/19/22 at 12:13 PM Registered Nurse (RN) D was observed coming out of a resident's room wearing a surgical mask. On 10/19/22 at 12:22 PM an interview was conducted with RN D. RN D reported she has had education on covid 19 vaccinations and exemptions. RN D reported she is not vaccinated but has an exemption. RN D reported that she is not aware if a person with an exemption is required to wear different PPE but does have to test more. RN D reported she has not had any problems obtaining PPE at the facility. On 10/19/22 at 12:40 PM an interview was conducted with the DON. The DON reported she is the certified Infection Preventionist (IP) for the facility. The DON reported that all staff are trained on Infection Control on initial orientation to the facility and yearly. The DON reported changes to the Infection Control policy or changes with COVID 19 requirements are presented at monthly staff meetings. The DON reported that PPE requirements are on labeled boards at the Nurse's station and that the boards outline what precautions are in place and what for. The DON reported that that stop signs are posted on the doors of residents that are under precautions and what precautions are in force. The DON reported that PPE is in Central Supply and the CNA's, Housekeeping and Laundry are responsible for keeping precaution rooms stocked with PPE. The DON reported the facility has ample PPE stating, we have an abundance. The DON reported staff are required to be vaccinated unless they have an exemption. The DON reported that staff with an exemption must wear an N95 mask all day when they are here (at the facility). The DON was informed that RN D has an exemption but is wearing a surgical mask. The DON indicated RN D recently returned from a leave but that the requirement to wear an N95 had not changed and that RN should be wearing one. On 10/19/22 at 1:55 PM an observation and interview were conducted with the DON at the room of R2. The DON explained that the sign on the door indicated R2 was on Enhanced Barrier Precautions. The DON reported that Enhanced Barrier Precautions were implemented when a resident had an implanted device and that anyone providing direct care to a resident on Enhance Barrier Precautions is to be wearing gloves and a gown. The DON directed the surveyor to a set of plastic drawers on the far side of the Resident's room. The DON indicated that the gowns were available in the plastic drawers for direct care staff. However, the drawers were empty of gowns; no gowns were available for direct care staff. The DON reported she would obtain gowns and fill the drawers.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0711 (Tag F0711)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to ensure the physician notes reflected accurate represe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to ensure the physician notes reflected accurate representations of the resident's current condition and meaningful assessments of the residents' condition were completed for 3 residents (R2, R26 and R27) reviewed, resulting in the potential for lack of coordination of care and insufficient treatment for a resident's current condition and needs. Findings include: R2 Review of face sheet and electronic medical record for R2 revealed she initially admitted to the facility on [DATE] with diagnosis that included: Huntington's disease, muscle wasting and atrophy, gastrostomy status (feeding tube), depression, anxiety and contractures. R2 was not her own responsible party. On 10/17/22 at 11:13 AM, R2 was observed in her room. She was laying in bed and her tube feed was viewed to not be running. An interview was attempted with R2, but she was not understandable. R2 responded with some vocalization and made eye contact but was not able to be understood. On 10/18/22 at approximately 9:00 AM R2's PEG tube insertion site was viewed. The dressing around the site was dry, but undated. Review of R2's progress notes revealed drainage around the resident's PEG (feeding) tube documented on several occasions as well as notes related to tube malfunction. On 9/17/22: Feeding tube has come apart 3 times during shift. Needs to be taped to stay together; 9/19/22: continued to monitor tube feeding equipment repeated malfunction, notified provider & admin ordered new connector; 9/21/22: Cont. with 200cc bolus feeds q (every) 4 hr until replacement tube put in; 9/25/22: Leaking large amount liquid around feeding tube after bolus feedings. Dressing around tube saturated within 2 hours. Discussed using pump instead of bolus (feedings) with nurse on call .; 09/26/22: No further excessive leaking noted around feeding tube; 10/14/22: resident was found to have completely saturated dressing on PEG tube this morning. Drainage was dark brown/black in color. [Dr E] was notified at 0626 and states, 'keep an eye on it for now.' No further orders received. Scant bloody drainage noted when assessed at 1000; 10/17/22: small amount of brownish drainage noted around peg tube each day over the weekend. Review of physician notes authored by Doctor E revealed a note on 9/20/22 at 8:54 AM that included .There has been a malfunction of her feeding system and replacement parts have been ordered. OK for bollus (bolus) feeding until repairs are completed . The same note was included in a physician note on 10/18/22 at 10:27 AM. There was no notation this this concern was resolved and no corresponding orders were viewed in R2's EMR. It was not clear to what extent Doctor E completed a physical examination of R2 during either visit. Observations were made of R2 on 10/18/22 at approximately 4:00 PM and 10/19/22 at approximately 9:00 AM, she was viewed to be in bed with tube feed running as a continuous feed. On 10/19/22 at 9:45 AM an interview was completed with the DON regarding R2. The DON was asked if R2 had a continued malfunction of her PEG tube due to the 9/20/22 and 10/18/22 physician progress notes. The DON reviewed the notes and stated that it looked like Doctor E did not revise his previous note on 10/18/22 and had copied his note from 9/20/22. The DON stated R2 did have a PEG tube malfunction, but it was fixed. The DON stated R2's PEG tube had been popping apart during the tube feeds. On 10/19/22 at 10:05 AM, care was observed for R2. Review of the PEG tube site revealed a dressing dated 10/18, the dressing was fully saturated with brown liquid. Upon removal, the skin surrounding the insertion of the PEG tube was bright red approximately an inch around the insertion site. R2 was viewed to be uncomfortable as evidenced by her grimacing, squirming and making panicked moaning noises. Per review of the electronic medical record with RN D, it was documented that the dressing was last changed at 12:22 AM on 10/19/22. RN D agreed the amount of drainage on the dressing in less than 10 hours was concerning. RN D was informed that the DON would be alerted to the observations made with R2's PEG tube. On 10/19/22 at 10:15 AM an interview was completed with the DON regarding the concerns with R2's PEG tube. The DON was alarmed to hear there was excessive drainage and excoriation to the skin surrounding R2's PEG tube. The DON reviewed the electronic medical record with the surveyor and reviewed R2 had previously been followed for redness around the PEG tube site, but it was healed at of 08/12/22. The DON stated she would contact Doctor E since he was contacted by staff on 10/14/22 related to the drainage, but gave no new orders. Review of R2's care plan revealed she is at risk for impaired skin integrity .r/r (related to) .PEG tube. Interventions include weekly head to toe skin assessments, document and report abnormal findings to the physician with a initiated date of 2/5/19. Another need is related to use of a PEG tube, goals include: will remain free of side effects or complications related to tube feeding and will be free of s/sx (signs and symptoms) of infection at insertion site both with an initiated date of 7/26/19. Interventions included: flush tube feed per physician orders, and provide care to tube site as ordered and observe for s/sx of irritation or infection. Report abnormal findings to physician as ordered. Another area of need with a last revised date of 7/20/22 was related to R2 has actual impairment to skin integrity related to MASD (moisture associated skin damage) near PEG Tube insertion site with interventions that included conduct weekly head to toe skin assessments and report new/abnormal findings to physicians as needed, observe for s/sx of infection of area .and report to physician as needed, and treatment per order. R26 Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. R26's doctor was noted to be Doctor E Review of R26's electronic medical record revealed on their May 2022 monthly pharmacy review, an irregularity was identified and provided to the physician for review. A request was made to the facility for the physician response to the pharmacy review. The pharmacy review was received by email on 10/18/22 at 2:21 PM. Review of the document received from the facility was titled Potential Drug Interaction and dated 5/13/22. It was noted the Anti-diarrheal 2 MG Caplet (loperamide) interacts with Nuedexta 20-10 MG Capsule (medication for pseudobulbar affect). Use loperamide with caution in patients receiving inhibitors of CYP3A4, CYP2C8, and/or P-gp. Consider lower doses of loperamide in these patients and monitor for adverse effects, including QT prolongation (irregular heart rhythm). The manufacturer of lonafarnib recommends starting loperamide at a dose of 1 mg and slowly increasing the dose as needed. During concomitant therapy, monitor patients closely for prolongation of QT interval. Obtain serum calcium, magnesium, and potassium levels and monitoring ECG at regular intervals. Correct any electrolyte abnormalities. Instruct patients to report any irregular heartbeat, dizziness, or fainting. On the top upper left of the page there was what looked like a signature with no legible date. An email was sent the Director of Nursing (DON) on 10/18/22 at 2:34 PM asking what the physician response was and if the notation on the page was the physician signature. The DON replied by email on 10/18/22 at 4:53 PM The Doctor wrote OK and then signed beneath it. There were no new orders received based on the recommendation. On 10/19/22 at 08:52 AM a follow up interview was completed with the DON. It was discussed that the doctor did not respond with any reason as why no orders were changed. The DON agreed more information would be expected in a physician response to a pharmacy recommendation related to a drug interaction. R27 R27 was admitted to the facility 3/14/18 with diagnoses that included: Non-Traumatic Brain Dysfunction, Dementia, and Psychotic Disorder. Review of the Annual Minimum Data Set (MDS) dated [DATE] reflected R27 was on Hospice care and had no wounds or skin issues. Review of the Electronic Medical Record (EMR) for R27 reflected documentation of a Physician evaluation completed on 10/11/22 at 9:35 AM. The entry reflected that R27, now has a referral to hospice and we are awaiting them to come admit. The medical record also reflected documentation that R27 was Positive for wound. No description of the current status of the wound was documented. No treatment plan or Doctor's Orders were entered or revised regarding the wound on the date of this entry. Review of the EMR for R27 did not reflect a Doctor's Order for Hospices services. However, documentation was reviewed that R27 had been admitted approximately five weeks prior to the Doctor's entry of 10/11/22 despite no Doctor's Orders for these services. Documentation of Hospice evaluations and other Hospice services were readily available from the facility. Review of the EMR did not reveal any documentation that R27 had a wound. Further review of the EMR revealed Physician documentation dated 9/13/22. Review of the 9/13/22 entry revealed, now has a referral to hospice and we are awaiting them to come admit. This entry also reflected documentation that R27 was Positive for wound. This indicated the entry of 10/11/22 was a copied and pasted entry of 9/13/22 and did not accurately reflect the Resident's status on 10/11/22. Review of the Physician's entries of 8/9/22 and 7/12/22 also reflected documentation the R27 was positive for wound despite no other documentation that a wound was present. On 10/19/22 at 10:04 AM an interview was conducted with the Director of Nursing (DON) The DON reported that there should be a Doctor's Order for Hospice for R27. The DON reported that, despite the repeated documentation of the Physician, R27 does not have a wound. The DON indicated that in the future she would have to monitor the Physicians documentation for accuracy. An interview with the Nursing Home Administrator (NHA) on 10/19/22 at 1:00PM regarding the Quality Assurance and Performance Improvement (QAPI) program. Concerns regarding residents who's physician was Doctor E. It was discussed that issues regarding complete and thoughtful responses to medical conditions and physician notes that did not capture the current resident condition were identified during the survey process. The NHA was further questioned why doctor E was the physician for a majority of residents in the facility, yet he does not attend QAPI meetings and another doctor is the medical director, the NHA stated Doctor E will be sitting in on QA meeting from now on.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure complete and accurate medical records for thre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure complete and accurate medical records for three residents ((R2), R26 and R27) resulting in undocumented and incorrectly documented pertinent information regarding the Resident's medical history and status and the potential for all facility residents to have inaccurate health records from which other health professionals may base future care on. Findings: R2 Review of face sheet and electronic medical record for R2 revealed she initially admitted to the facility on [DATE] with diagnosis that included: Huntington's disease, muscle wasting and atrophy, gastrostomy status (feeding tube), depression, anxiety and contractures. R2 was not her own responsible party. On 10/17/22 at 11:13 AM, R2 was observed in her room. She was laying in bed and her tube feed was viewed to not be running. An interview was attempted with R2, but she was not understandable. R2 responded with some vocalization and made eye contact but was not able to be understood. On 10/18/22 at approximately 9:00 AM R2's PEG tube insertion site was viewed. The dressing around the site was dry, but undated. Review of R2's progress notes revealed drainage around the resident's PEG (feeding) tube documented on several occasions as well as notes related to tube malfunction. On 9/17/22: Feeding tube has come apart 3 times during shift. Needs to be taped to stay together; 9/19/22: continued to monitor tube feeding equipment repeated malfunction, notified provider & admin ordered new connector; 9/21/22: Cont. with 200cc bolus feeds q (every) 4 hr until replacement tube put in; 9/25/22: Leaking large amount liquid around feeding tube after bolus feedings. Dressing around tube saturated within 2 hours. Discussed using pump instead of bolus (feedings) with nurse on call .; 09/26/22: No further excessive leaking noted around feeding tube; 10/14/22: resident was found to have completely saturated dressing on PEG tube this morning. Drainage was dark brown/black in color. [Dr E] was notified at 0626 and states, 'keep an eye on it for now.' No further orders received. Scant bloody drainage noted when assessed at 1000; 10/17/22: small amount of brownish drainage noted around peg tube each day over the weekend. Review of physician notes authored by Doctor E revealed a note on 9/20/22 at 8:54 AM that included .There has been a malfunction of her feeding system and replacement parts have been ordered. OK for bollus (bolus) feeding until repairs are completed . The same note was included in a physician note on 10/18/22 at 10:27 AM. There was no notation this this concern was resolved and no corresponding orders were viewed in R2's EMR. It was not clear to what extent Doctor E completed a physical examination of R2 during either visit. Observations were made of R2 on 10/18/22 at approximately 4:00 PM and 10/19/22 at approximately 9:00 AM, she was viewed to be in bed with tube feed running on a continuous feed. On 10/19/22 at 9:45 AM an interview was completed with the DON regarding R2. The DON was asked if R2 had a continued malfunction of her PEG tube due to the 9/20/22 and 10/18/22 physician progress notes. The DON reviewed the notes and stated that it looked like Doctor E did not revise his previous note on 10/18/22 and had copied his note from 9/20/22. The DON stated R2 did have a PEG tube malfunction, but it was fixed. The DON stated R2's PEG tube had been popping apart during the tube feeds. The DON was asked when the concern was corrected and she reviewed R2's progress notes. The DON stated she could not find the note where the tubing was fixed, but thought it was fixed around 9/22/22. The DON stated she would try to contact the unit manager who fixed the tubing. The DON stated the unit manager should have entered a progress note when the tube was fixed. On 10/19/22 at 10:05 AM, care was observed for R2. RN D was observed to flush R2's feeding tube and remove the dressing around R2's feeding tube. Review of the PEG tube site revealed a dressing dated 10/18, the dressing was fully saturated with brown liquid. Upon removal, the skin surrounding the insertion of the PEG tube was bright red approximately an inch around the insertion site. R2 was viewed to be uncomfortable as evidenced by her grimacing, squirming and making panicked moaning noises. Per review of the electronic medical record with RN D, it was documented that the dressing was last changed at 12:22 AM on 10/19/22. RN D agreed the amount of drainage on the dressing in less than 10 hours was concerning. RN D was informed that the DON would be alerted to the observations made with R2's PEG tube. On 10/19/22 at 10:15 AM an interview was completed with the DON regarding the concerns with R2's PEG tube. The DON was alarmed to hear there was excessive drainage and excoriation to the skin surrounding R2's PEG tube. The DON reviewed the electronic medical record with the surveyor and reviewed R2 had previously been followed for redness around the PEG tube site, but it was healed at of 08/12/22. The DON stated she would contact Doctor E since he was contacted by staff on 10/14/22 related to the drainage, but gave no new orders. The DON stated they had not yet been able to determine the exact date the PEG tube was fixed in September. She believed it was approximately 9/22/22 but it was not documented. The orders for bolus to continuous feed changed on 9/22/22, so it was likely fixed at that time. The DON stated at the time that the PEG tube malfunctioned they did not have additional equipment in house to immediately rectify the issue, the facility now has 3 lumen tubes in stock if a future malfunction occurs. On 10/19/22 at 02:57 PM a follow up interview was completed with the DON, they spoke to the unit manager and they could not definitely recall when they fixed the peg tube. On 10/19/22 at 3:30 PM a follow up interview was completed with the DON. R2's tube feeding orders were reviewed and it was determined R2's PEG tube orders were changed from 9/20/22-9/22/22 so this was likely when the equipment was on order to fix the malfunction and then it was fixed on 9/22/22 at some point. R22 remained on bolus feeds (a type of feeding where formula is administered directly in a shorter amount of time versus using a gradual pump) until 9/26/22 due to their normal formula not being available until 9/26/22. Review of R2's care plan revealed she is at risk for impaired skin integrity .r/t (related to) .PEG tube. Interventions include weekly head to toe skin assessments, document and report abnormal findings to the physician with a initiated date of 2/5/19. Another need is related to use of a PEG tube, goals include: will remain free of side effects or complications related to tube feeding and will be free of s/sx (signs and symptoms) of infection at insertion site both with an initiated date of 7/26/19. Interventions included: flush tube feed per physician orders, and provide care to tube site as ordered and observe for s/sx of irritation or infection. Report abnormal findings to physician as ordered. Another area of need with a last revised date of 7/20/22 was related to R2 has actual impairment to skin integrity related to MASD (moisture associated skin damage) near PEG Tube insertion site with interventions that included conduct weekly head to toe skin assessments and report new/abnormal findings to physicians as needed, observe for s/sx of infection of area .and report to physician as needed, and treatment per order. R26 Review of face sheet and electronic medical record for R26 revealed he initially admitted to the facility on [DATE] with diagnosis that included: quadriplegia, dementia, traumatic brain injury, diabetes mellitus type 2, anxiety, depression, chronic pain, contractures, pseudobulbar affect (sudden involuntary outbursts of laughing or crying) and symptomatic epilepsy. R26 was not their own responsible party. Per facility provided wound timeline and facility matrix, R26 had a facility acquired Stage IV pressure ulcer that was first discovered on 9/20/21. On 10/17/22 at 10:55 AM an interview was completed with R26 and their responsible party in their room. R26's responsible party confirmed R26 had wounds on his bottom and he was going to a wound clinic. R26 was not viewed to have any pressure offloading pillows or cushions near his trunk area and was laying on his back with his bed slightly inclined. His feet appeared to be up on pillows and were against the foot board. R26's responsible party stated R26 was not a good historian due to a traumatic brain injury and he has very limited short term memory. R26 and R26's responsible party stated he is able to get up into his wheelchair. On 10/18/22 at 10:00 AM a care observation was made with R26 in their room. CNA (certified nursing assistant) H and CNA I turned R26 side to side and did peri care. CNA I stated she turns him with wedges every 4 hours, CNA H said she tries to turn him every 2 hours. The positioning wedges remained on the empty bed next to resident, and they were also observed on the bed next to the resident at 7:00 AM on 10/18/22. There were dressings on both R26's lower legs in their shin area with no date. The CNAs were not sure when these dressings were started. Scabs were viewed on all toes of R26's right foot. There was a large scab on the left forefoot about 1 inch by ¼ inch on a boney area. The CNAs stated the resident is bed bound and has been bed bound for at least 2 months as he would yell when up in his wheelchair. An additional care observation of R26 was made on 10/18/22 at 10:42 AM. R26 was viewed in his bed on his back. R26 was viewed on his back since he was observed at 7:00 AM during a facility tour. The dressing on R26's coccyx was viewed to be dated 10/17/22 and looked soiled at the end of gluteal fold, when removed there was bright red blood, the calcium alginate was soaked with bright red blood. LPN (Licensed Practical Nurse) J removed the dressing and the DON (Director of Nursing) rolled R26 on his right side. LPN J took a photo with the DON's phone that works with the electronic medical record system. A 4x4 inch dressing was viewed on both R26's legs in the mid shin area, the right leg was a dime size wound and on the left leg a quarter size. The dressings were viewed to be soaked with fluid and tissue, fluid was viewed from the outside of dressing. The DON and LPN J stated there were no orders for dressings on the legs and had no idea when they were placed or who placed dressing on both legs. R26 was not aware of when dressings were place or cause. It was also observed R26's right foot had scabbed areas on every toe and his left mid foot anterior side had a 1 inch by 1/8-inch scab. R26 and the DON did not know what caused the scabs/injuries. A request was made for any incident or accident reports related to R26 and they were received by email on 10/18/22 at 3:14 PM. The incidents were reviewed. Review of facility provided Incident and Accident Report for R26 with the date 8/24/22 was revealed to a be a one page handwritten document. The time of day of the injury was not noted, the location was checked as resident room and was an abrasion on the left lower extremity. In the section Describe the nature of the accident/incident and if injuries sustained, location of injuries: a handwritten note was input: left lower extremity- 2 abrasions- top- 1 cm x 2 cm bottom 2 cm x 2 cm. The witness section was marked no. The physician was notified at 1700 (5:00 PM) on 8-24-22 the responsible party was notified on 8-24-22 at 950 (9:50 AM). The interventions implemented were new tx (treatment). The employee signature completing the report appeared to be signed by LPN M and was dated 8-24-22. The NHA (nursing home administrator) and the DON signed the report on 8/26/22. Review of R26's documents in their electronic medical records revealed a note to the physician dated 8/25/22 when they were informed: Guest scraped leg (with?) 1 cm x 2 cm & 3 cm x 2 cm abrasion- new treatment started. Review of wound clinic notes from 8/24/22 revealed the resident was seen by the wound clinic on 8/24/22 at 2:15 PM. There was not any reference to a leg injury. Review of R26's progress notes showed no progress note on 8/24/22. A nurses note on 8/25/22 at 9:47 AM authored by LPN M revealed: called to res room and res noted to have 2 small abrasions on LLE (left lower extremity) top one is 1 cm x 2 cm and bottom is 3 cm x2 cm, dr notified and mom notified, new treatment ordered cleanse with NS wipe, blot dry and apply optifoam and change every 3 days and PRN (as needed). A total body skin assessment is documented on 8/25/22 at 10:15 AM. With the dates and times of these various documents, it is not clear how and when the wound occurred and was initially discovered. Review of facility provided Incident and Accident Report for R26 with the date 9/18/22 was revealed to a be a one page handwritten document. The document revealed at 2100 (11:00 PM) in the resident room R26 sustained an abrasion L (left) 5th toe & top L foot 1 cm (illegible writing). The incident was described a: when rolling resident to change brief, foot scraped on foot board. The interventions implemented revealed: foam dressing applied over wounds and maintenance to look at bed for extender. The employee signature was not legible for who completed it, but was dated 9/19/22. The DON, Administrator and the physician did not sign that they reviewed the document. Review of the electronic medical record progress notes revealed notes regarding the incident as well as notifications. A note from Unit Manager M on 09/19/22 at 9:56 AM revealed Bed cannot accomodate (sp) extenders related to APM and bariatric bed/mattress. New order to pad footboard to protect feet. Review of wound clinic notes from 10/5/22 reveal two additional open wounds both described with original cause of wound was not known. The date acquired was: 9/21/2022. The wound has been in treatment for 2 weeks. Wound #4 is described as Partial thickness wound with etiology of Skin Tear and is located on the Right, Dorsal Foot . and Wound #5 is a Partial Thickness wound with etiology of Skin Tear and is located on the Left, Anterior Lower Leg. Neither of these wounds match the description of the 9/18/22 incident and it is unclear where they came from since the facility provided no further incident reports matching the wound clinic notes injuries. A review of progress notes for R26 shows no note on 9/21/22 and a skin assessment documented on 9/22/22 at 10:15 AM with number of new skin conditions: 0. No other new injury or incident is documented in the progress notes in the date range of 9/21/22. Review of facility provided document dated 10/6/22 at 5:01 AM revealed a computer generated report titled Slid Out of Bed. The incident description revealed: two cenas were changing sheet and rolled guest to side and cena unable to hold him and both cenas lowered to floor. Abrasion to both shins from head board. Red mark to left back shoulder. No other injury. Hoyer (mechanical lift) used to get guest back into bed . The Immediate Action Taken section revealed Full assessment done, no injury except abrasion to shin .Maintenance to check proper functioning and inflation of mattress. Injuries were noted to right lower leg (front) and left lower leg (front). A handwritten Post Fall Evaluation was also included. The date and time of fall was written as 10/5 at 1900 and PM was circled. The description was rolled to floor during bed change. There were several sections of the document not completed including: Re-enactment of fall (to be done if root cause is not determined), Fall Huddle (What was different this time?), Root Cause of this Fall: Review of Contributing Factors (Check all that apply), Describe initial intervention to prevent future falls, and New Interventions after IDT review. The nurse signed the document on 10/5/22 and the section IDT Signatures was blank. Also attached were handwritten witness statements from the two CNAs (certified nursing assistants) involved in the incident with R26. CNA L's statement indicated the incident occurred on [DATE]th at 7:05. The statement was not very detailed and concluded Not sure what happened, but I couldn't stop him from falling. The handwritten statement from CNA K indicated the incident happened on [DATE]th at 7 pm the event account was brief and difficult to read due to incomplete sentences and either misspellings or penmanship. There was also an attached note from Director of Maintenance dated 10-6-22 which stated The Air Mattress on bed [R26's bed] is currently functioning properly and has foam support as well as the air pressure system therefore the mattress should not deflate while on and operating properly. There was no other additional root cause or intervention documented as being explored after the mattress malfunctioning was ruled out. There was no nursing note on 10/5/22 or 10/6/22 regarding the fall. A skin assessment was documented on 10/6/22 at 10:15 AM with no new conditions noted. A progress note on 10/7/22 at 4:06 AM indicated no new injury or pain s/p (status post) lowered to floor from bed. Denies pain. There were two follow up notes on 10/8/22 stating there were no new injuries from being lowered to the floor. There was not another progress note until a skin assessment on 10/13/22 at 10:15 AM which indicated no new skin conditions. The next note was a physician note by Doctor E on 10/18/22 at 10:20 AM. There is no reference to a recent fall or the new injuries. On 10/18/22 at 3:33 PM an email was sent to the DON with questions regarding the incident accident reports: For the 8/24 injury, how did it occur? For the 9/18 injury, was a bed extender obtained, if not how else was this resolved? The 10/6 incident is confusing to me, how was his leg injured on the head board? When the bed was found to be functioning properly, what else was reviewed to find a root cause? On 10/18/22 at 5:53 PM and email was received from the DON: The injury from 8/24/22 was noted by staff upon return from the wound clinic. Guest is transported via [ambulance company] for those appointments. In regards to the incident on 9/19/22 the foot board is to be padded. Maintenance is addressing that tonight. As for the Incident Report on 10/6/22, head board was a documentation error, it should read foot board. His Careplan and Kardex were updated to reflect that more assistance may be required during linen changes. Therapy is screening Guest for bed mobility, transfers and positioning. A follow up interview was completed with the DON on 10/19/22 at 9:05 AM regarding R26. The injury from 8/24/22 was discussed. The DON stated the injury was reported as soon as R26 returned from the wound clinic. She stated that they did not know if the injury occurred from transport in and out of the ambulance (R26's transportation to the wound clinic) or if it occurred at the wound clinic, but they do know for sure the injury was not there before R26 left the building. The DON was asked if R26 had a full body skin assessment prior to leaving the building on 8/24/22 and the DON reviewed the electronic medical record and stated his last skin assessment was 8/19/22. The DON was asked if she called the wound clinic or the ambulance company to obtain interviews or information about the injury and she stated that was not done to her knowledge. The DON was asked if she could say with certainty how and where the injury occurred, and she stated that she could not. The DON agreed this would be an injury of unknown origin and an investigation should have been initiated by the facility to determine when and how it occurred. The 10/6/22 incident was discussed with the DON, she admitted that the incident report and the witness statements were confusing. The DON stated she completed follow up interviews with the staff involved to get a better understanding of the events. The DON admitted the clarifying follow up interviews were not part of the incident report. The DON stated the event occurred because R26 was not properly centered on the bed when staff were changing his sheets and the staff member could not hold him by themselves when he started to fall. The DON confirmed they have enough staff on day shift and second shift to be able to accommodate more than 2 workers assisting with future sheet changes. The DON stated this intervention had not been added to the care plan but was added as of 10/18/22. On 10/19/22 at 9:15 AM, an observation was made of R26 in his room. R26 was in bed on his back with positioning wedges in place and the foot of his bed was viewed to be padded. During an interview with the NHA (nursing home administrator) on 10/19/22 at 1:00 PM, the absence of a thorough investigation and mode of injury for R26 on 8/24/22 was discussed. The NHA stated the unit manager had called the wound clinic and they confirmed the injuries occurred there. The NHA was informed this was not in the incident report, the medical record and the DON was not aware of this conclusion. The NHA flipped through a personal notebook and stated she wrote herself a note on 8/26/22 that the unit manager had made calls and it happened at the wound clinic. The NHA later followed up on 10/19/22 at approximately 1:45 PM and provided a nurses note from 8/26/22 at 9:41 AM: IDT (interdisciplinary team) team met and reviewed abrasion to LLE (left lower extremity). Per [name of staff], LPN area was noted upon return from appointment on 8/24/2022. Area is due to repositioning and turning on gurney with paramedics. It was noted to the NHA and they admitted the note did not say how and when the information was obtained and does not indicate a complete investigation. During the interview with the NHA on 10/19/22 at 1:00 PM, incident and accident interventions were further discussed. The NHA stated when an incident occurs, the nurse on duty fills out the incident paperwork and then the clinical team reviews it later and ensures everything is in place for interventions. If the incident occurred after regular business hours, a call is made to the DON and the nurse is instructed to put the new information into the resident medical record and put in the interventions immediately. The NHA stated that all nurses are not used to putting in solutions on the spot and they have had to educate nurses to think outside the box for potential solutions. The incident reports received for R26 were not consistent in how they were documented and what forms were used. The NHA admitted there is not a current process in place for the team to circle back an ensure that appropriate and thorough interventions were identified and put in place. It was discussed the incidences with R26 where the 9/19/22 incident intervention had not yet been put into place and the initial potential root cause for the 10/6/22 incident was noted to be there was an issue with bed inflation, but there was not further documentation of an additional area to be addressed when the bed was found to be in proper repair. The NHA stated this would be addressed further with the QAPI (Quality Assurance and Performance Improvement) committee. Review of R26's care plan revealed a need related to them being at risk for impaired skin integrity interventions include: conduct weekly head to toe skin assessments, document and report abnormal findings to the physician; Observe skin with showers/care. Notify nurse immediately of any new areas of skin breakdown .; Provide total assistance to reposition frequently as needed; all with an initiated date on 4/16/2019. An additional intervention with the initiated date of 12/23/2021 is turn/reposition resident every 2 hours and PRN (as needed). An additional need is listed as Bed Mobility Program: [R26 is unable to independently move from a lying position to a sitting position .R/T (related to) quadriplegia, impaired cognition, muscle weakness interventions include: assist resident in repositioning, observe skin integrity when turning guest, report red/open areas to nurse, physical assist of: 2 persons, .turn guest every 2 hours, all with initiated dates of 4/16/2019. Another need is listed as R26 has an actual impaired skin integrity related to Pressure injury on coccyx, Stage IV with an initiated date of 12/23/2021. No additional wounds or skin impairments are noted. An additional need area is listed as an ADL (activities of daily living) deficit and requires total assistance with ADL's, transfers and mobility . with a created date of 4/16/2019. An intervention was added on 10/18/2022 [R26 is to be repositioned between his right side and left side, using positioning wedges, at least every 2 hours. Place positioning wedges above and below his coccyx wound, to offload weight. Avoid positioning [R26] on his back, as he will allow. Review of care plan printed on 10/17/2022 did not reveal this intervention. Another intervention was revised on 10/18/2022 titled BED MOBILITY: Resident requires total assistance of 2-3 staff to reposition and turn in bed. May require increased assistance with linen changes. The care plan printed 10/17/2022 revealed BED MOBILITY: Resident requires total assistance of 1-2 staff to reposition and turn in bed. The care plan was not changed with identified interventions related to the 10/6/22 incident until 10/18/2022. An additional need is listed as R26 had actual impairment to skin integrity r/t [NAME] (sp) pressure ulcer on coccyx .abrasions to left lower extremity with a last revised date of 8/26/2022 by the DON and initiated interventions on that same date: follow facility protocols for treatment of injury yet there were not orders related to the treatment of these injuries in the electronic medical record per interview with the DON on 10/18/22 at 10:42 AM. Review of the task tab in the electronic medical record on 10/18/22 at 12:25 PM revealed a task of Bed mobility: Turn and Reposition every 2 hours and PRN while in bed and up in wheelchair. A look back of the last 30 days revealed only 5 times this task was documented on 9/26/22 for 20 minutes, 9/29/22 for 20 minutes, 9/30/22 for 25 minutes, 10/6/22 for 25 minutes and 10/12/22 for 15 minutes. Review of notes from the wound specialist dated 8/24/2022 reveal: Off-Loading Wound #1 Coccyx .Keep weight off area of wound at all times. Review of facility policy Fall Management with a last revised date of 7/14/21 revealed: The facility will identify hazards and guest/resident risk factors and implement interventions to minimize falls and risk of injury related to falls. Under the section Practice Guidelines: When a fall occurs .a fall huddle will be held to determine the root cause of the fall .The licensed nurse will complete: Incident/Accident Report .Review and/or revise care plan .The IDT will review all guest/resident falls within 24-72 hours .to evaluate/investigate the circumstances and probable cause for the fall, review/modify the plan of care to minimize repeat falls and update the guest/resident kardex as needed .A 'Guest/Resident at Risk' meeting will be conducted at least monthly by the Interdisciplinary Team. Guests/residents reviewed during the meeting are as follows: Guests/residents that had a fall since the previous meeting .The DON/designee will document any changes in the care plan and kardex at the meeting .The Director of Nursing or designee will print the monthly report .to track and trend falls in the facility. This data .will be analyzed and presented to the QAPI committee for ongoing recommendations . Review of facility policy Abuse Prohibition Policy with a last revised date of 9/9/22 revealed Allegations of guest/resident abuse, exploitation, neglect, misappropriation of property, adverse event or mistreatment shall be thoroughly investigated and documented by the Administrator, and reported to the appropriate state agencies . In the Definitions section, Injuries of unknown source are defined as An injury should be classified as an 'injury of unknown source' when ALL of the following criteria are met: The source of the injury was not observed by any person; and the source of the injury could not be explained by the guest/resident; and the injury is suspicious because of the extent of the injury or the location of the injury .or the number of injuries observed at one particular point in time or the incidence of injuries over time. In the section Identification: the facility Quality Assurance Performance Improvement Committee will investigate occurrences, patterns and trends that may indicate the presences of abuse, neglect, or misappropriation of guest/resident property and to determine the direction of the investigation/intervention .Identification through the safety program begins with the Incident Report .The Director of Nursing and Administrator review all incident reports to identify and further investigate any suspicious incidents . In the section Investigation, The Director of Nursing or designee will complete an assessment of guest(s)/resident(s) and document findings in the medical record. An Incident Report .will be completed and A preliminary, on-site investigation will be initiated within twenty-four (24) hours of any report. R27 R27 was admitted to the facility 3/14/18 with diagnoses that included: Non-Traumatic Brain Dysfunction, Dementia, and Psychotic Disorder. Review of the Annual Minimum Data Set (MDS) dated [DATE] reflected R27 was on Hospice care and had no wounds or skin issues. Review of the Electronic Medical Record (EMR) for R27 reflected documentation of a Physician evaluation completed on 10/11/22 at 9:35 AM. The entry reflected that R27, now has a referral to hospice and we are awaiting them to come admit. The medical record also reflected documentation that R27 was Positive for wound. No description of the current status of the wound was documented. No treatment plan or Doctor's Orders were entered or revised regarding the wound on the date of this entry. Review of the EMR for R27 did not reflect a Doctor's Order for Hospices services. However, documentation was reviewed that R27 had been admitted approximately five weeks prior to the Doctor's entry of 10/11/22 despite no Doctor's Orders for these services. Documentation of Hospice evaluations and other Hospice services were readily available from the facility. Review of the EMR did not reveal any documentation that R27 had a wound. Further review of the EMR revealed Physician documentation dated 9/13/22. Review of the 9/13/22 entry revealed, now has a referral to hospice and we are awaiting them to come admit. This entry also reflected documentation that R27 was Positive for wound. Review of the Phy[TRUNCATED]
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement effective process improvement plan to identif...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement effective process improvement plan to identify and correct quality deficiencies resulting in the potential for ongoing deficiencies affecting the quality of care and quality of life for all residents living in the facility. Findings include: Review of facility provided policy Quality Assurance Performance Improvement Committee (QAPI) with a last revised date of 4/26/22 revealed: The purpose of QAPI in our facility is to take a proactive approach to continually improve the way we care for our guests/residents by adhering to quality standards that not only exceed regulatory compliance but also achieve excellence The QAPI Committee oversees and identifies all efforts that improve the quality of care in the facility by monitoring performance measures, develop and implement appropriate performance improvement plans to correct quality concerns, and evaluating the effectiveness of the performance improvement plans. During an interview with the NHA (nursing home administrator) regarding the QAPI program on 10/19/22 at 1:00 PM, the absence of a thorough investigation and mode of injury for R26 on 8/24/22 was discussed. The NHA stated the unit manager had called the wound clinic and they confirmed the injuries occurred there. The NHA was informed this was not in the incident report, the medical record and the DON was not aware of this conclusion. The NHA flipped through a personal notebook and stated she wrote herself a note on 8/26/22 that the unit manager had made calls and it happened at the wound clinic. The NHA later followed up on 10/19/22 at approximately 1:45 PM and provided a nurses note from 8/26/22 at 9:41 AM: IDT (interdisciplinary team) team met and reviewed abrasion to LLE (left lower extremity). Per [name of staff], LPN area was noted upon return from appointment on 8/24/2022. Area is due to repositioning and turning on gurney with paramedics. It was noted to the NHA and they admitted the note did not say how and when the information was obtained and does not indicate a complete investigation. During the interview with the NHA on 10/19/22 at 1:00 PM, incident and accident interventions were further discussed. The NHA stated when an incident occurs, the nurse on duty fills out the incident paperwork and then the clinical team reviews it later and ensures everything is in place for interventions. If the incident occurred after regular business hours, a call is made to the DON and the nurse is instructed to put the new information into the resident medical record and put in the interventions immediately. The NHA stated that all nurses are not used to putting in solutions on the spot and they have had to educate nurses to think outside the box for potential solutions. The incident reports received for R26 were not consistent in how they were documented and what forms were used. The NHA admitted there is not a current process in place for the team to circle back an ensure that appropriate and thorough interventions were identified and put in place. It was discussed the incidences with R26 where the 9/19/22 incident intervention had not yet been put into place and the initial potential root cause for the 10/6/22 incident was noted to be there was an issue with bed inflation, but there was not further documentation of an additional area to be addressed when the bed was found to be in proper repair. The NHA stated this would be addressed further with the QAPI (Quality Assurance and Performance Improvement) committee. The NHA was further questioned why doctor E was the physician for a majority of residents in the facility, yet he does not attend QAPI meetings and another doctor is the medical director, the NHA stated Doctor E will be sitting in on QA meetings from now on. Review of facility policy Fall Management with a last revised date of 7/14/21 revealed: The facility will identify hazards and guest/resident risk factors and implement interventions to minimize falls and risk of injury related to falls. Under the section Practice Guidelines: When a fall occurs .a fall huddle will be held to determine the root cause of the fall .The licensed nurse will complete: Incident/Accident Report .Review and/or revise care plan .The IDT will review all guest/resident falls within 24-72 hours .to evaluate/investigate the circumstances and probable cause for the fall, review/modify the plan of care to minimize repeat falls and update the guest/resident [NAME] as needed .A 'Guest/Resident at Risk' meeting will be conducted at least monthly by the Interdisciplinary Team. Guests/residents reviewed during the meeting are as follows: Guests/residents that had a fall since the previous meeting .The DON/designee will document any changes in the care plan and [NAME] at the meeting .The Director of Nursing or designee will print the monthly report .to track and trend falls in the facility. This data .will be analyzed and presented to the QAPI committee for ongoing recommendations . Review of facility policy Abuse Prohibition Policy with a last revised date of 9/9/22 revealed Allegations of guest/resident abuse, exploitation, neglect, misappropriation of property, adverse event or mistreatment shall be thoroughly investigated and documented by the Administrator, and reported to the appropriate state agencies . In the Definitions section, Injuries of unknown source are defined as An injury should be classified as an 'injury of unknown source' when ALL of the following criteria are met: The source of the injury was not observed by any person; and the source of the injury could not be explained by the guest/resident; and the injury is suspicious because of the extent of the injury or the location of the injury .or the number of injuries observed at one particular point in time or the incidence of injuries over time. In the section Identification: the facility Quality Assurance Performance Improvement Committee will investigate occurrences, patterns and trends that may indicate the presences of abuse, neglect, or misappropriation of guest/resident property and to determine the direction of the investigation/intervention .Identification through the safety program begins with the Incident Report .The Director of Nursing and Administrator review all incident reports to identify and further investigate any suspicious incidents . In the section Investigation, The Director of Nursing or designee will complete an assessment of guest(s)/resident(s) and document findings in the medical record. An Incident Report .will be completed and A preliminary, on-site investigation will be initiated within twenty-four (24) hours of any report.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0912 (Tag F0912)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents' rooms (#'s 1, 3, and 5) had th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that residents' rooms (#'s 1, 3, and 5) had the required square footage, resulting in the potential for resident discomfort and crowding. Findings include: On 10/18/22 at 2:30 PM, Maintenance Director O stated there were no changes in the room sizes for room #'s 1, 3, and 5. In room [ROOM NUMBER], (100 sq ft required), the room had 95.88 square footage available. In room [ROOM NUMBER], (320 sq Ft required), the room had 263.5 square footage available. In room [ROOM NUMBER], (required 320 sq ft) the room had 293.29 square footage available. There were no negative outcomes for the residents identified residing in rooms #1, #3, and #5.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 38% turnover. Below Michigan's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 7 harm violation(s), $39,515 in fines. Review inspection reports carefully.
  • • 30 deficiencies on record, including 7 serious (caused harm) violations. Ask about corrective actions taken.
  • • $39,515 in fines. Higher than 94% of Michigan facilities, suggesting repeated compliance issues.
  • • Grade F (30/100). Below average facility with significant concerns.
Bottom line: Trust Score of 30/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is The Laurels Of Fulton's CMS Rating?

CMS assigns The Laurels of Fulton an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Michigan, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is The Laurels Of Fulton Staffed?

CMS rates The Laurels of Fulton's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 38%, compared to the Michigan average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at The Laurels Of Fulton?

State health inspectors documented 30 deficiencies at The Laurels of Fulton during 2022 to 2024. These included: 7 that caused actual resident harm, 22 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates The Laurels Of Fulton?

The Laurels of Fulton is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CIENA HEALTHCARE/LAUREL HEALTH CARE, a chain that manages multiple nursing homes. With 50 certified beds and approximately 38 residents (about 76% occupancy), it is a smaller facility located in Perrinton, Michigan.

How Does The Laurels Of Fulton Compare to Other Michigan Nursing Homes?

Compared to the 100 nursing homes in Michigan, The Laurels of Fulton's overall rating (4 stars) is above the state average of 3.1, staff turnover (38%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting The Laurels Of Fulton?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is The Laurels Of Fulton Safe?

Based on CMS inspection data, The Laurels of Fulton has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Michigan. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at The Laurels Of Fulton Stick Around?

The Laurels of Fulton has a staff turnover rate of 38%, which is about average for Michigan nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was The Laurels Of Fulton Ever Fined?

The Laurels of Fulton has been fined $39,515 across 1 penalty action. The Michigan average is $33,474. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is The Laurels Of Fulton on Any Federal Watch List?

The Laurels of Fulton is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.