CRYSTAL OAKS
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Crystal Oaks in Festus, Missouri has a Trust Grade of C+, which indicates it's slightly above average but not outstanding. It ranks #62 out of 479 facilities in Missouri, placing it in the top half, and #2 out of 11 in Jefferson County, meaning there is only one other local option that performs better. Unfortunately, the facility's trend is worsening, with the number of reported issues increasing from 2 in 2023 to 7 in 2024. Staffing is a concern, with a low rating of 2 out of 5 stars and a turnover rate of 58%, which is about average for the state. The fines at Crystal Oaks total $164,912, which is significantly higher than 90% of Missouri facilities, suggesting ongoing compliance problems. Additionally, while they have average RN coverage, the facility has had serious concerns regarding food safety. For instance, staff failed to maintain proper hand hygiene during food service, and food was not stored under sanitary conditions, posing a risk of foodborne illness. Overall, while there are some strengths in the facility's ranking and overall rating, serious issues with cleanliness and staffing could be red flags for families considering this home for their loved ones.
- Trust Score
- C+
- In Missouri
- #62/479
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 58% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- $164,912 in fines. Lower than most Missouri facilities. Relatively clean record.
- Skilled Nurses ⚠ Watch
- Each resident gets only 27 minutes of Registered Nurse (RN) attention daily — below average for Missouri. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ○ Average
- 10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
12pts above Missouri avg (46%)
Frequent staff changes - ask about care continuity
Well above median ($33,413)
Significant penalties indicating serious issues
Part of a multi-facility chain
Ask about local staffing decisions and management
10 points above Missouri average of 48%
The Ugly 10 deficiencies on record
Aug 2024
7 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0557
(Tag F0557)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure a resident's sense of well-being was promoted d...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to develop a comprehensive care plan that add...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, document review and facility policy review, the facility failed to provide a program of activ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on observation, interview, and review of Centers for Disease Control (CDC) guidance, the facility failed to ensure one of one clean laundry cart was covered to prevent potential contamination of...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0921)
Could have caused harm · This affected multiple residents
Based on observation and interview, the facility failed to provide one of five shower rooms (300 unit shower room) that was functional and had a sanitary environment for residents in the facility. Spe...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observations, interviews and policy review, the facility failed to ensure food was served under sanitary conditions and failed to ensure kitchen equipment were cleaned and stored in a manner ...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0576
(Tag F0576)
Minor procedural issue · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure that mail was delivered on Saturdays to the residents of th...
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Jan 2023
2 deficiencies
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, interview, and record review, the facility failed to store and distribute food under sanitary conditions, increasing the risk of cross-contamination and food-borne illness. This ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Garbage Disposal
(Tag F0814)
Could have caused harm · This affected most or all residents
Based on observation and interview, the facility failed to ensure the garbage dumpster and trash receptacles were covered for four of four days of observation. The facility census was 94.
1. Observati...
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Feb 2020
1 deficiency
MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected most or all residents
Based on observation, interview, and record review, the facility failed to post the nurse staffing data in a clear and readable format in a prominent place readily accessible to residents and visitors...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: $164,912 in fines. Review inspection reports carefully.
- • $164,912 in fines. Extremely high, among the most fined facilities in Missouri. Major compliance failures.
- • 58% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Crystal Oaks's CMS Rating?
CMS assigns CRYSTAL OAKS an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Missouri, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Crystal Oaks Staffed?
CMS rates CRYSTAL OAKS's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 58%, which is 12 percentage points above the Missouri average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 62%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Crystal Oaks?
State health inspectors documented 10 deficiencies at CRYSTAL OAKS during 2020 to 2024. These included: 8 with potential for harm and 2 minor or isolated issues.
Who Owns and Operates Crystal Oaks?
CRYSTAL OAKS is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SHAFIQ MALIK, a chain that manages multiple nursing homes. With 131 certified beds and approximately 122 residents (about 93% occupancy), it is a mid-sized facility located in FESTUS, Missouri.
How Does Crystal Oaks Compare to Other Missouri Nursing Homes?
Compared to the 100 nursing homes in Missouri, CRYSTAL OAKS's overall rating (4 stars) is above the state average of 2.5, staff turnover (58%) is significantly higher than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Crystal Oaks?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.
Is Crystal Oaks Safe?
Based on CMS inspection data, CRYSTAL OAKS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Missouri. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Crystal Oaks Stick Around?
Staff turnover at CRYSTAL OAKS is high. At 58%, the facility is 12 percentage points above the Missouri average of 46%. Registered Nurse turnover is particularly concerning at 62%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Crystal Oaks Ever Fined?
CRYSTAL OAKS has been fined $164,912 across 1 penalty action. This is 4.7x the Missouri average of $34,728. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.
Is Crystal Oaks on Any Federal Watch List?
CRYSTAL OAKS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.