HAVENWOOD-HERITAGE HEIGHTS
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Havenwood-Heritage Heights in Concord, New Hampshire has received an excellent Trust Grade of A, indicating that it is highly recommended and ranks well above average compared to other facilities. It is ranked #7 out of 73 nursing homes in New Hampshire, placing it in the top half, and #1 out of 7 in Merrimack County, meaning it is the best option locally. The facility is improving, as the number of issues reported declined from three in 2024 to two in 2025. Staffing is a strong point, with a perfect 5/5 rating and a turnover rate of 34%, which is well below the state average, suggesting that staff members are experienced and familiar with residents' needs. While there are no fines reported, which is positive, there have been some concerns, such as not providing necessary vaccination education to several residents and failing to manage healthcare personnel properly during a COVID-19 outbreak, which could impact resident safety.
- Trust Score
- A
- In New Hampshire
- #7/73
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ○ Average
- 34% turnover. Near New Hampshire's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 50 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
- Violations ○ Average
- 6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
-
Staff turnover below average (34%)
14 points below New Hampshire average of 48%
Facility shows strength in staffing levels, fire safety.
The Bad
11pts below New Hampshire avg (46%)
Typical for the industry
The Ugly 6 deficiencies on record
Mar 2025
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
Based on record review and interview, it was determined that the facility failed to ensure that PRN (as need) psychotropic drugs were limited to 14 days and document the rationale in the resident's me...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure that residents were offered or provid...
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Feb 2024
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to properly label medication in 1 of 4 medication carts observed (second floor 2F unit medication cart).
...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on record review, observation, interview, and policy review, it was determined that the facility failed to follow policies for managing healthcare personnel with symptoms of SARS-CoV-2 (COVID-19...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0637
(Tag F0637)
Minor procedural issue · This affected multiple residents
Based on interview and record review, it was determined that the facility failed to ensure that Significant Change in Status Minimum Data Set (MDS) were completed timely by the 14th calendar day of a ...
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Feb 2023
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to follow physician's orders and ...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in New Hampshire.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • 34% turnover. Below New Hampshire's 48% average. Good staff retention means consistent care.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Havenwood-Heritage Heights's CMS Rating?
CMS assigns HAVENWOOD-HERITAGE HEIGHTS an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Havenwood-Heritage Heights Staffed?
CMS rates HAVENWOOD-HERITAGE HEIGHTS's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 34%, compared to the New Hampshire average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Havenwood-Heritage Heights?
State health inspectors documented 6 deficiencies at HAVENWOOD-HERITAGE HEIGHTS during 2023 to 2025. These included: 5 with potential for harm and 1 minor or isolated issues.
Who Owns and Operates Havenwood-Heritage Heights?
HAVENWOOD-HERITAGE HEIGHTS is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 70 certified beds and approximately 67 residents (about 96% occupancy), it is a smaller facility located in CONCORD, New Hampshire.
How Does Havenwood-Heritage Heights Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, HAVENWOOD-HERITAGE HEIGHTS's overall rating (5 stars) is above the state average of 3.0, staff turnover (34%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Havenwood-Heritage Heights?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Havenwood-Heritage Heights Safe?
Based on CMS inspection data, HAVENWOOD-HERITAGE HEIGHTS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Havenwood-Heritage Heights Stick Around?
HAVENWOOD-HERITAGE HEIGHTS has a staff turnover rate of 34%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Havenwood-Heritage Heights Ever Fined?
HAVENWOOD-HERITAGE HEIGHTS has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Havenwood-Heritage Heights on Any Federal Watch List?
HAVENWOOD-HERITAGE HEIGHTS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.