SAINT ANN REHABILITATION AND NURSING CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Saint Ann Rehabilitation and Nursing Center in Dover, New Hampshire, has a Trust Grade of B+, which means it is above average and recommended for families considering care options. It ranks #12 out of 73 facilities in the state, placing it in the top half, and is the best choice among the six facilities in Strafford County. The facility is improving, having reduced its issues from three in 2024 to none in 2025. While staffing is rated at 4 out of 5 stars, the 64% turnover rate is concerning compared to the state average of 50%, suggesting staff may not stay long enough to build strong relationships with residents. No fines are recorded, which is a positive sign, and the facility has average RN coverage, meaning they have enough registered nurses to monitor care effectively. However, some specific concerns have been noted, including a nurse administering eye drops without gloves, which poses an infection risk, and the presence of expired medications in the facility. These incidents highlight areas needing improvement, even as the overall rating remains strong and the facility continues to work towards better care standards. Families should weigh these strengths and weaknesses when considering Saint Ann for their loved ones.
- Trust Score
- B+
- In New Hampshire
- #12/73
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 64% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 47 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
- Violations ✓ Good
- Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
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4-Star Staffing Rating · Above-average nurse staffing levels
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5-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
17pts above New Hampshire avg (46%)
Frequent staff changes - ask about care continuity
Part of a multi-facility chain
Ask about local staffing decisions and management
16 points above New Hampshire average of 48%
The Ugly 3 deficiencies on record
Mar 2024
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on record review and interview it was determined that the facility failed to develop a Comprehensive Care Plan for 2 of 5 residents reviewed for unnecessary medications in a final sample of 13 r...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined that the facility failed to ensure that medications are administered follo...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that expired medication...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (85/100). Above average facility, better than most options in New Hampshire.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • 64% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Saint Ann Rehabilitation And Nursing Center's CMS Rating?
CMS assigns SAINT ANN REHABILITATION AND NURSING CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Saint Ann Rehabilitation And Nursing Center Staffed?
CMS rates SAINT ANN REHABILITATION AND NURSING CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 64%, which is 17 percentage points above the New Hampshire average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 67%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Saint Ann Rehabilitation And Nursing Center?
State health inspectors documented 3 deficiencies at SAINT ANN REHABILITATION AND NURSING CENTER during 2024. These included: 3 with potential for harm.
Who Owns and Operates Saint Ann Rehabilitation And Nursing Center?
SAINT ANN REHABILITATION AND NURSING CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by CATHOLIC CHARITIES NEW HAMPSHIRE, a chain that manages multiple nursing homes. With 54 certified beds and approximately 43 residents (about 80% occupancy), it is a smaller facility located in DOVER, New Hampshire.
How Does Saint Ann Rehabilitation And Nursing Center Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, SAINT ANN REHABILITATION AND NURSING CENTER's overall rating (5 stars) is above the state average of 3.0, staff turnover (64%) is significantly higher than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Saint Ann Rehabilitation And Nursing Center?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.
Is Saint Ann Rehabilitation And Nursing Center Safe?
Based on CMS inspection data, SAINT ANN REHABILITATION AND NURSING CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Saint Ann Rehabilitation And Nursing Center Stick Around?
Staff turnover at SAINT ANN REHABILITATION AND NURSING CENTER is high. At 64%, the facility is 17 percentage points above the New Hampshire average of 46%. Registered Nurse turnover is particularly concerning at 67%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Saint Ann Rehabilitation And Nursing Center Ever Fined?
SAINT ANN REHABILITATION AND NURSING CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Saint Ann Rehabilitation And Nursing Center on Any Federal Watch List?
SAINT ANN REHABILITATION AND NURSING CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.