SAINT ANN REHABILITATION AND NURSING CENTER

195 DOVER POINT ROAD, DOVER, NH 03820 (603) 742-2612
Non profit - Corporation 54 Beds CATHOLIC CHARITIES NEW HAMPSHIRE Data: November 2025
Trust Grade
85/100
#12 of 73 in NH
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Saint Ann Rehabilitation and Nursing Center in Dover, New Hampshire, has a Trust Grade of B+, which means it is above average and recommended for families considering care options. It ranks #12 out of 73 facilities in the state, placing it in the top half, and is the best choice among the six facilities in Strafford County. The facility is improving, having reduced its issues from three in 2024 to none in 2025. While staffing is rated at 4 out of 5 stars, the 64% turnover rate is concerning compared to the state average of 50%, suggesting staff may not stay long enough to build strong relationships with residents. No fines are recorded, which is a positive sign, and the facility has average RN coverage, meaning they have enough registered nurses to monitor care effectively. However, some specific concerns have been noted, including a nurse administering eye drops without gloves, which poses an infection risk, and the presence of expired medications in the facility. These incidents highlight areas needing improvement, even as the overall rating remains strong and the facility continues to work towards better care standards. Families should weigh these strengths and weaknesses when considering Saint Ann for their loved ones.

Trust Score
B+
85/100
In New Hampshire
#12/73
Top 16%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
3 → 0 violations
Staff Stability
⚠ Watch
64% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Hampshire facilities.
Skilled Nurses
✓ Good
Each resident gets 47 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
Violations
✓ Good
Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2024: 3 issues
2025: 0 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 64%

17pts above New Hampshire avg (46%)

Frequent staff changes - ask about care continuity

Chain: CATHOLIC CHARITIES NEW HAMPSHIRE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (64%)

16 points above New Hampshire average of 48%

The Ugly 3 deficiencies on record

Mar 2024 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on record review and interview it was determined that the facility failed to develop a Comprehensive Care Plan for 2 of 5 residents reviewed for unnecessary medications in a final sample of 13 r...

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Based on record review and interview it was determined that the facility failed to develop a Comprehensive Care Plan for 2 of 5 residents reviewed for unnecessary medications in a final sample of 13 residents (Resident Identifiers #9 and #8). Findings include Resident #9 Review on 3/6/24 of Resident #9's medical record revealed that Resident #9 was receiving Effexor (antidepressant medication) ER (extended release). Further review of the medical record revealed that there was not a care plan developed to address the resident's depression or Effexor ER. Interview on 3/7/24 at 2:20 pm with Staff C (Director of Nursing) confirmed the above findings. Resident #8 Review on 3/6/24 of Resident #8's medical record revealed that Resident #8 has a diagnosis of major depressive disorder and that Resident #8 was receiving Celexa (antidepressant medication). Further review of the medical record revealed that there was not a care plan developed to address the resident's depression or Celexa. Interview on 3/7/24 at 2:20 pm with Staff C confirmed the above findings Review on 03/07/24 of the facility's policy titled Utilization and Documentation of Psychotropic Medications dated 11/1/2017 revealed: .Psychotropic Drugs .Residents receiving any psychotropic medications will have: A care plan that describes awareness by the resident, and or responsible party, of the medication, the purpose, as well as potential side effects.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined that the facility failed to ensure that medications are administered follo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, it was determined that the facility failed to ensure that medications are administered following professional standards for 1 out of 33 medications observed during medication administration (Resident Identifier #23). Findings include: Standards: Review of Clinical Nursing Skills and Techniques, [NAME] A. [NAME] and [NAME], Mosby, 2018, 9th Edition, revealed the following: page 543 Administering Ophthalmic Medications .7a. Apply clean gloves. Observation on 3/7/24 at approximately 7:30 a.m. of Staff B (Licensed Practical Nurse) during medication administration revealed that Staff B administered eye drops into Resident #23's bilateral eyes without wearing gloves. Interview on 3/7/24 at approximately 7:30 a.m. with Staff B confirmed the above findings. Review on 3/7/24 of the facility policy titled Medication Administration Eye Drops dated 1/23 revealed: .Equipment . Gloves, per facility policy . Procedures . 8. With a gloved finger, gently pull down lower eyelid . 13. If administering to both eyes, use a different gloved finger to apply pressure to the inner tear duct .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that expired medication...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that expired medication was removed from 1 of 2 medication carts observed and failed to ensure that opened multi-dose vials had the date of opening labeled on them in 1 of 1 medication rooms observed. Findings include: Lilac Unit Medication Cart Observation on [DATE] at approximately 8:00 a.m. of the Lilac Unit Medication Cart revealed a vial of Levemir insulin for Resident #25 with a handwritten date of [DATE]. The date did not specify if it was an open date or an expiration date. Interview on [DATE] at approximately 8:00 a.m. with Staff A (Licensed Practical Nurse (LPN)) confirmed the above finding. Medication Room Observation on [DATE] at approximately 8:20 a.m. of the facility's medication room revealed an opened and undated vial of Tuberculin Purified Protein Derivative (Mantoux) in the medication refrigerator. Interview on [DATE] at approximately 8:20 a.m. with Staff B (LPN) confirmed the above finding. Review on [DATE] of the facility's policy titled Medication Ordering and Receiving From Pharmacy Provider, Medications and Medication Labels dated 1/23 revealed: .2. Multi-dose vials shall be labeled to assure product integrity, considering the manufacturers' specifications. (Example: Modified expiration dates upon opening the multi-dose vial.). Nursing staff should document the date opened on multi-dose vials on the attached auxiliary label . Review on [DATE] of the manufacturer's instructions for Tuberculin Purified Protein Derivative (Mantoux), undated, revealed: .Storage . A vial of Tubersol which has been entered and in use for 30 days should be discarded . Review on [DATE] of the manufacturers instructions for Levemir insulin, dated 12/22, revealed: .After vials have been opened: .Throw away all opened Levemir vials after 42 days, even if they still have insulin in them .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (85/100). Above average facility, better than most options in New Hampshire.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Hampshire facilities.
  • • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • 64% turnover. Above average. Higher turnover means staff may not know residents' routines.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Saint Ann Rehabilitation And Nursing Center's CMS Rating?

CMS assigns SAINT ANN REHABILITATION AND NURSING CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Hampshire, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Saint Ann Rehabilitation And Nursing Center Staffed?

CMS rates SAINT ANN REHABILITATION AND NURSING CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 64%, which is 17 percentage points above the New Hampshire average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 67%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Saint Ann Rehabilitation And Nursing Center?

State health inspectors documented 3 deficiencies at SAINT ANN REHABILITATION AND NURSING CENTER during 2024. These included: 3 with potential for harm.

Who Owns and Operates Saint Ann Rehabilitation And Nursing Center?

SAINT ANN REHABILITATION AND NURSING CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by CATHOLIC CHARITIES NEW HAMPSHIRE, a chain that manages multiple nursing homes. With 54 certified beds and approximately 43 residents (about 80% occupancy), it is a smaller facility located in DOVER, New Hampshire.

How Does Saint Ann Rehabilitation And Nursing Center Compare to Other New Hampshire Nursing Homes?

Compared to the 100 nursing homes in New Hampshire, SAINT ANN REHABILITATION AND NURSING CENTER's overall rating (5 stars) is above the state average of 3.0, staff turnover (64%) is significantly higher than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Saint Ann Rehabilitation And Nursing Center?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.

Is Saint Ann Rehabilitation And Nursing Center Safe?

Based on CMS inspection data, SAINT ANN REHABILITATION AND NURSING CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Saint Ann Rehabilitation And Nursing Center Stick Around?

Staff turnover at SAINT ANN REHABILITATION AND NURSING CENTER is high. At 64%, the facility is 17 percentage points above the New Hampshire average of 46%. Registered Nurse turnover is particularly concerning at 67%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Saint Ann Rehabilitation And Nursing Center Ever Fined?

SAINT ANN REHABILITATION AND NURSING CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Saint Ann Rehabilitation And Nursing Center on Any Federal Watch List?

SAINT ANN REHABILITATION AND NURSING CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.