UNITED METHODIST COMMUNITIES AT COLLINGSWOOD

460 HADDON AVE, COLLINGSWOOD, NJ 08108 (856) 854-4331
Non profit - Corporation 60 Beds Independent Data: November 2025
Trust Grade
90/100
#77 of 344 in NJ
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

United Methodist Communities at Collingswood has received a Trust Grade of A, indicating it is excellent and highly recommended. It ranks #77 out of 344 facilities in New Jersey, placing it in the top half, and #3 out of 20 in Camden County, meaning only two local options are better. However, the facility is experiencing a worsening trend, with issues increasing from 1 in 2020 to 3 in 2024. Staffing is rated at 4 out of 5 stars, showing good stability, though the turnover rate of 43% is average compared to the state. Notably, the facility has no fines on record, which is a positive sign. However, there are some concerning incidents reported. For example, food safety practices were lacking, with improperly labeled and expired food items found in storage, raising the risk of foodborne illness. Additionally, there were issues with maintaining complete medical records for a resident with severe cognitive impairment, and one nurse failed to follow proper hand hygiene protocols, which could lead to infection spread. Overall, while there are strengths in staffing and no fines, families should be aware of these weaknesses in food safety and infection control practices.

Trust Score
A
90/100
In New Jersey
#77/344
Top 22%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
1 → 3 violations
Staff Stability
○ Average
43% turnover. Near New Jersey's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Jersey facilities.
Skilled Nurses
✓ Good
Each resident gets 96 minutes of Registered Nurse (RN) attention daily — more than 97% of New Jersey nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2020: 1 issues
2024: 3 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (43%)

    5 points below New Jersey average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 43%

Near New Jersey avg (46%)

Typical for the industry

The Ugly 4 deficiencies on record

Aug 2024 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to develop a comprehensive person-centered care plan for 1 of 2 residents (Resid...

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Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to develop a comprehensive person-centered care plan for 1 of 2 residents (Resident #36) reviewed for oxygen. This deficient practice was evidenced by the following: On 8/13/24 at 10:11 AM, the surveyor observed Resident #36 in bed receiving oxygen via a nasal canula (tubing that delivers oxygen to the body through the nose). A review of the admission Record (an admission summary) revealed Resident #36 had diagnoses which included, but were not limited to, presence of cardiac pacemaker, chronic atrial fibrillation (heart arrhythmia), chronic pulmonary edema (lungs fill with fluid), other heart failure, and obstructive sleep apnea (blockage in airway while asleep). A review of the admission Minimum Data Set (MDS), an assessment tool used to facilitate the managment of care, dated 07/31/24, reflected that the resident had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident's cognition was intact. Further review of the MDS revealed in Section O: Special Treatments, Procedures and Programs that the resident was on continuous oxygen therapy on admission and while a resident at the facility. A review of the Order Summary Report, as of 08/15/24, included the following active physician's order: Oxygen: 2 L/min (liters per minute) via nasal canula every shift, with a start date of 07/24/24. A review of the individualized comprehensive care plan, initiated 07/25/24, did not include the resident's use of continuous oxygen via nasal canula. On 08/14/24 at 2:02 PM, during an interview with the surveyor, Registered Nurse (RN) #1 stated care plans are initiated upon admission and updated as needed if the resident's condition changes. She continued by stating that if a resident was prescribed oxygen, it should be included on the care plan so that everyone knows the resident's needs. She also stated that it was important that oxygen was on the care plan in the event that the resident needs to leave the unit for an appointment, so he/she doesn't leave the unit without it. She also added that if there was an agency nurse, he/she needs to know the resident's needs. During that interview, RN #1 reviewed Resident #36's care plan and confirmed that continuous oxygen via nasal canula was not included. The RN stated, No, I don't see it. On 08/15/24 at 9:35 AM, during an interview with the surveyor, the MDS coordinator stated that upon admission, the care plan is initiated and that oxygen should have been included on Resident #36's care plan. On 08/16/24 at 09:00 AM, during an interview with the surveyor, the Director of Nursing (DON) stated oxygen should have been included in Resident #36's care plan and that it was normally included as per the facility's policy and procedure. A review of the facility policy titled, Care Plans, dated 11/9/23, revealed, POLICY The Interdisciplinary Team shall develop a comprehensive, individualized plan of care for each resident that integrate all elements of needed medical, clinical, and community living supports PROCEDURE 1. Development of the Care Plan begins at admission, utilizing information gathered from the resident, family, admission assessments completed by each discipline, and records from the transferring facility or referral source.19. The Care Plan is to be reviewed and updated by all staff providing care or services for the resident. The Care Plan includes a statement of the problem; reasonable, measurable, and time-limited goals; and specific interventions, along with the discipline responsible. NJAC 8:39-11.2(3)h
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

Based on interview, record review, and review of facility documents, it was determined that the facility failed to maintain medical records that were complete by not documenting the completion of trea...

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Based on interview, record review, and review of facility documents, it was determined that the facility failed to maintain medical records that were complete by not documenting the completion of treatments for 1 of 1 resident (Resident # 42) reviewed for accidents. This deficient practice was evidenced by the following: On 08/13/24 at 10:56 AM, the surveyor observed Resident #42 sitting outside his/her room in a wheelchair. The resident had a wander guard (a device that alarms if the resident attempts to exit the facility) on his/her left wrist. According to the admission Record, Resident #42 had diagnoses which included, but were not limited to, unspecified dementia and mood disorder. Review of the annual Minimum Data Set (MDS), an assessment tool used to facilitate the management of care, dated 07/21/24, included the resident had a Brief Interview for Mental Status score of 3, which indicated the resident's cognition was severely impaired. Review of the Elopement Risk Scale assessment, dated 07/16/24, included the resident could move without assistance while in a wheelchair and had a history of wandering. Further review of the assessment revealed the resident was a High Risk to Wander. Review of the Care Plan, initiated 07/21/23, included the resident was at risk for wandering related to impaired safety awareness and a history of wandering with an intervention to ensure that the wander guard is on the left wrist. Review of the Order Summary Report, as of 08/15/24, included physician's orders for Wander guard function check every shift, and Wander guard placement check left wrist every shift for elopement precaution. Review of the May 2024 Treatment Administration Record (TAR) revealed the two wander guard treatment orders were not signed out, and left blank, on the following dates: -05/09/24 Evening Shift -05/22/24 Evening Shift -05/23/24 Evening Shift Review of the June 2024 TAR revealed the two wander guard treatment orders were not signed out, and left blank, on the following dates: -06/05/24 Evening Shift Review of the August 2024 TAR, revealed the two wander guard treatment orders were not signed out, and left blank on the following dates: -08/01/24 Evening Shift -08/02/24 Evening Shift -08/16/24 Evening Shift During an interview with the surveyor on 08/15/24 at 10:53 AM, the Certified Nursing Assistant (CNA) stated that the facility used wander guard devices and that everyone was responsible for checking to ensure they were in place. The CNA further stated that it was important to check the wander guards to prevent confused residents from leaving the facility. During an interview with the surveyor on 08/15/24 at 10:55 AM, the Licensed Practical Nurse (LPN) stated Resident #42 had a wander guard. The LPN further stated that the nurses check the placement and function of the wander guard every shift and document completion of the treatment on the TAR. The LPN added that if there is a blank on the TAR it meant the treatment was not completed, and that it was important to ensure the TAR was signed so everyone knows the treatment was completed. The LPN also stated the importance of checking the wander guard for placement and function was to prevent residents from eloping. During an interview with the surveyor on 08/15/24 at 11:01 AM, Registered Nurse (RN) #1 stated the nurses were responsible for checking the placement and function of wander guards every shift and documenting the treatment in the TAR. The RN further stated that it was important to document the wander guard checks so everyone knows the wander guard is on and functioning. The RN further stated that a blank on the TAR meant the nurse did not document the completion of the treatment. During an interview with the surveyor on 08/15/24 at 11:13 AM, the Director of Nursing (DON) stated the nurses were responsible for checking the placement and function of the wander guards every shift and documenting the completion of the treatment in the TAR. The DON further stated that a blank on the TAR meant the nurse did not sign the treatment as completed. When notified of the blanks in Resident #42's TAR, the DON stated the nurses should have signed the TAR and not left it blank. The facility was unable to provide a policy related to medical documentation or documenting in the TAR. Review of the RN Job Description, modified 03/29/22, included, Administers and documents administration of medications, enteral nutrition, and treatments per the physician's order and accurately records all care provided in the EHR [electronic health record]. NJAC 8:39-35.2 (d)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, and review of other pertinent facility documentation, it was determined that t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, record review, and review of other pertinent facility documentation, it was determined that the facility failed to provide a safe and sanitary environment to prevent the potential spread of infection and cross-contamination to both residents and staff by failing to: adhere to proper handwashing techniques, clean and sanitize medical equipment in accordance with the facility policy and manufacturer's recommendation and maintain appropriate infection control practices during the medication administration observation for 1 of 2 nurses observed on 1 of 3 nursing units ([NAME] Unit). This deficient practice was evidenced by the following: On 08/14/24 at 8:20 AM, the surveyor met with Registered Nurse (RN) #2 at the medication cart. RN #2 wore gloves as she swept debris from the top of the medication cart with her gloved hands. RN #2 then doffed (removed) her gloves and failed to perform hand hygiene before she reached into her pocket and obtained the keys to the medication cart, unlocked the cart, and then returned an unsampled resident's eye drops into the medication cart. RN #2 then proceeded to access the computer that was mounted on top of the medication cart and after medication review, she stated that she needed to obtain vital signs (blood pressure, heart rate and pulse oximetry reading (the amount of oxygen circulating in the blood determined by placing a pulse oximeter probe on a finger) from Resident #23. At 8:22 AM, RN #2 wheeled the blood pressure machine into Resident #23's room. RN #2 greeted the resident and the resident complained of an aching sensation in the fingers of their right hand. RN #2 placed a blood pressure cuff on the resident's left upper arm, and placed a pulse oximeter probe on the resident's left index finger. RN #2 wore a surgical mask and pulled the mask out and away from her face when she spoke with the resident. RN #2 then proceeded to remove the blood pressure cuff and pulse oximeter probe from the resident, and then rubbed the resident's right hand and arm in an effort to comfort the resident. RN #2 then obtained the blood pressure machine and left the resident's room without first performing hand hygiene. At 8:29 AM, RN #2 failed to clean the blood pressure machine and pulse oximeter after use and placed it in the hallway. RN #2 then returned to the medication cart, accessed the computer, reached into her pocket and obtained the keys to the medication cart and opened it. RN #2 then performed hand hygiene using alcohol based hand rub (ABHR) before she prepared medications for Resident #23. At 8:39 AM, after RN #2 administered medications to Resident #23 with a spoon, she proceeded to wash her hands under the stream of running water for 22 seconds. At 8:43 AM, RN #2 obtained the blood pressure machine and proceeded into Resident #111's room. At that time, RN #2 adjusted the resident's oxygen cannula (plastic prongs that are placed in the nostrils to deliver oxygen) to ensure that the tubing made contact with both of the resident's nostrils. RN #2 then placed the blood pressure cuff on the resident's left upper arm and placed the pulse oximeter probe on the resident's right middle finger. RN #2 then removed the blood pressure cuff and pulse oximeter from the resident, touched the resident's blankets and patted the resident's legs and exited the resident's room without first performing hand hygiene. At 8:49 AM, RN #2 stated that Resident #111 had a new order to have their blood sugar checked and proceeded to remove a glucometer from the medication cart. At 8:50 AM, RN #2 donned (put on) gloves before she placed a test strip into the glucose meter (device to measure blood sugar levels of persons with diabetes). RN #2 then cleaned Resident #111's right middle finger with an alcohol prep pad, then used a lancet to pierce the resident's finger and drew a drop of blood which was placed on the test strip within the glucose meter. RN #2 then placed pressure on the resident's right middle finger to stop the bleeding and cleansed the area. At 8:52 AM, RN #2 doffed her gloves and removed the used test strip from the glucometer with her bare hand. RN #2 then proceeded to dispose of her gloves. At 8:53 AM, RN #2 went into Resident #111's bathroom and laid the lancet and test strip on the bathroom counter while she washed her hands under the stream of running water for 20 seconds. RN #2 then returned to the medication cart and disposed of the used lancet and test strip into the sharps disposal system (device used to contain needles and sharp instruments until disposal) on the side of the medication cart. RN #2 failed to clean the blood pressure machine, pulse oximeter, and glucometer after usage. RN #2 then began to prepare medications for Resident #111 which included but were not limited to: a single dose vial of Budesonide Suspension 0.5 mg (milligrams) per two milliliters (nebulizer (inhaled respiratory treatment), and Ueclidinium-Vilanterol (hand held inhaler) and glycolax powder 3350 17 grams (a powder that is mixed with water treat constipation). At 9:08 AM, RN #2 returned to Resident #111's room and donned gloves. The resident's breakfast tray was present on the overbed table in front of the resident. RN #2 placed the single dose vial of Budesonide and the Ueclidinium-Vilanterol (hand held inhaler) on the resident's overbed table while she administered the oral medications to the resident. The resident declined to take the glycolax and requested to take both the budesonide nebulizer treatment and the Ueclidinium-Vilanterol hand held inhaler after breakfast. At that time, RN #2 proceeded to take Resident #111's budesonide nebulizer treatment and the Ueclidinium-Vilanterol hand held inhaler into the resident's bathroom and placed the medications directly on the resident's bathroom counter that surrounded the sink while she washed her hands under the stream of running water for 21 seconds. At 9:14 AM, RN #2 returned to the medication cart and returned the budesomide to a multi-foil pack container and returned the Ueclidinium-Vilanterol hand held inhaler into the drawer of the medication cart. RN #2 then proceeded to sign out Resident #111's medications in the computer and then proceeded to review medications for the next resident. At 10:11 AM, during an interview with the surveyor, RN #2 stated that she had not performed any additional blood sugars with the glucose meter after the medication pass observation and had wiped it down with an approved disinfectant wipe. RN #2 then stated that she still had to wipe the glucometer down again with a disinfectant wipe since it was placed in the case during the observation prior to being cleaned. RN #2 stated, I am supposed to wipe it down before I placed it in the case, because the case might get bacteria on it. RN #2 then stated, I still have to wipe it down and get a new one. At that time, the surveyor asked RN #2 to describe the process for handwashing. RN #2 stated, I wash my hands under running water for 15 to 20 seconds. RN #2 stated that if the proper handwashing technique were not followed, it may attract microorganisms and the hands were not cleaned. RN #2 further stated that if the handwashing policy were not followed, it could spread infection and viruses. At that time, the surveyor asked RN #2 to describe the process for cleaning the blood pressure machine and pulse oximeter. RN #2 stated it was ideal to clean between residents with a disinfectant wipe. RN #2 stated if the blood pressure machine and pulse oximeter were not cleaned between residents, it might transfer microorganisms and can spread bacteria. At that time, the surveyor asked RN #2 what could happen if she handled a used glucometer test strip without gloves and RN #2 stated that the blood or bacteria could get on the skin and be transferred onto her. At that time, RN #2 stated that she should have cleaned the tip of the nebulizer treatment and inhaler before she returned it to the multi-use package in the medication cart. At that time, RN #2 stated that if she touched her mask while speaking with a resident and then touched the resident, medication cart, and computer there could be problems because, my hands could have been contaminated. At 10:24 AM, RN #3 approached the surveyor and RN #2 at the medication cart as the surveyor began to interview RN #2 about the proper technique for cleaning both the glucose meter and the glucose meter case. RN #3 stated, we can get a new case or attempt to replace the whole unit. At 10:29 AM, the surveyor interviewed RN #3 who stated, we are required to wipe the blood pressure machine down between residents with a disinfectant wipe. RN #3 stated, we were stricter during COVID, but there is a potential for contamination if it were not cleaned. At that time, RN #3 stated that either hand sanitizer or handwashing should have occurred after gloves were doffed. RN #3 stated that there was a risk of spreading anything infectious if hand hygiene was not performed after each resident. RN #3 stated that hands must be washed for 20 to 30 seconds out of the stream of running water. At 10:47 AM, the surveyor interviewed the Director of Nursing (DON) who stated she recently served in the role of the previous Infection Preventionist (IP) prior to becoming the DON three weeks ago. The DON stated that the current IP was not available for interview. The DON stated that once gloves were doffed, staff were supposed to wash their hands, because if it were not done, it was an infection control breach. At that time, the DON stated, we informed the staff that they were not supposed to touch the outside of their masks because it was not clean. At that time, the DON stated the blood pressure machine and pulse oximeter were supposed to be cleaned between residents with a disinfectant wipe or it was an infection control issue if it were not done. At that time, the DON stated that, RN #2 shared with us after your observation that she did not clean the glucose meter after she used it. The DON explained that she asked RN #2 what was observed by the surveyor, and, she told me that she did not do it. The DON stated, it was a problem and against our policy. The DON stated that RN #2 should not have handled the test strip and lancet without gloves and should not have placed them or the inhaler and nebulizer on the bathroom counter. The DON stated that it was an infection control issue if the glucose meter, nebulizer, and inhaler were returned to the medication cart without cleaning them first. The DON stated it was her expectation that nursing cleaned the glucometer after use and RN #2 did not properly clean the glucometer after use as required. At that time, the DON stated that hands were require to be washed outside the stream of water for 30 seconds. The DON stated, If hands were washed under the stream of water, then you are not lathering and ensuring that all surfaces were washed. At 12:12 PM, the surveyor interviewed the Staff Educator (SE) who stated that hand sanitizer should be used both before and after glove use per facility policy. The SE stated that hands were required to be lathered with soap for 20 seconds outside of the stream of running water. The SE stated that hands were not effectively washed if they were washed under the stream of water and could infect anyone because that was not effective handwashing. The SE stated it was unacceptable to touch the outside of your mask, because the outside was the dirtiest. The SE stated staff should wash their hands after they touched equipment. The SE stated that there could be contamination if the medication cart was accessed and hand hygiene was not completed prior to use. The SE stated that the medication cart and the keys to the cart were the dirtiest part, because everyone touched them. At that time, the SE stated the blood pressure and pulse oximeter should be cleaned before and after use and were considered contaminated if they were not cleaned between residents. At that time, the SE stated RN #2 should have cleaned the glucose meter, blood pressure cuff, and pulse oximeter with the approved disinfectant wipes which have a kill time (contact time required to kill germs) of two minutes. The SE stated the test strip for the glucometer should have been placed in a glove when doffed, then discarded in the trash and the lancet should have been discarded in the sharps container. The SE stated gloves should have been donned before the glucose meter was sanitized with disinfectant wipes. The SE stated, test strips should never have been handled with bare hands, because you could have blood transmission or an infection waiting to happen. The SE stated when RN #2 placed the glucometer back in the case after use, she contaminated the whole case. The SE stated RN #2 should have cleaned the glucose meter per protocol prior to returning it to the storage case. At that time, the SE stated when RN #2 placed the nebulizer container and the inhaler on the sink it would have contaminated them, as well as everything in the cart where the medications were stored. The SE stated RN #2 should have wasted the inhaler and nebulizer and reordered both of the medications. The SE provided the surveyor with RN #2's Hand Hygiene Competency dated 01/24/24, Medication Pass Observation Tool dated 01/31/24, and a Glucometer Competency Checklist dated 01/30/24. On 08/15/24 at 10:15 AM, the DON provided the surveyor with the Manufacturer Technical Brief (Reviewed 10/23) for the glucose meter used by the facility which was reviewed by the surveyor and revealed the following: To minimize the risk of transmitting bloodborne pathogens, the cleaning and disinfecting procedures should be performed as recommended in the instructions below .The [trademark] glucometer (glucose meter) may only be used for testing multiple patients when standard precautions and manufacturer's disinfecting procedures are followed . -The meter should be cleaned and disinfected after use on each patient. -The cleaning procedure is needed to clean dirt, blood and other bodily fluids off of the exterior of the meter before performing the disinfecting procedure. -The disinfecting procedure is needed to prevent the transmission of bloodborne pathogens. Cleaning and Disinfecting FAQ: -Why is cleaning and disinfecting of blood glucose monitors a high priority? Blood glucose meters are at high risk of becoming contaminated with blood borne pathogens such as Hepatitis B Virus (HBV, a serious liver infection), Hepatitis C Virus (HCV, an infection caused by a virus that attacks the liver) and Human Immunodeficiency Virus (HIV, the virus that causes acquired immunodeficiency syndrome (AIDS). Transmission of these viruses from resident to resident has been documented due to contaminated blood glucose devices. According to the Centers for Disease Control and Prevention, cleaning and disinfecting of meters between resident use can prevent the transmission of these viruses through indirect contact. Review of the facility policy, Medication Management Program Guidelines (RS-10) (11/6/23) revealed the following: Cleanse hands using antimicrobial soap and water or community-approved hand sanitizer before beginning a med pass, before handling medication, and before and after contact with resident. Hand hygiene is performed before putting on examination gloves and upon removal for administration of topical, ophthalmic (relating to the eye), injectable, enteral (passing through the intestine either naturally through the mouth or through an artificial opening), rectal and vaginal medications. Review of the Hand Hygiene (RS-26) Policy (Effective 03/19/18) revealed the following: Purpose: To prevent the transmission of pathogenic micro-organism from resident to resident and from inanimate surfaces to residents by the hands of all healthcare providers. Hand hygiene procedure with soap and water: Turn on water, adjust temperature. Wet hands and wrists with running water before applying soap. Keep hands with fingers downward so water will run into sink and not down arms. Apply soap to hands, use only community approved liquid soap, rub the soap on all surfaces of the hands and wrists using friction, friction can be obtained by rubbing hands rapidly and firmly together, wash all surfaces for at least 20-30 seconds: back of hands palms, wrists, between fingers, including thumbs, under fingernails and around cuticles, rinse hands thoroughly under running water keeping hand downward, avoid touching the sink. Dry hands thoroughly with paper towel(s) .Turn off faucet with a clean paper towel. Discard Paper towel. Hand hygiene should be done (even when gloves are used): At the beginning of work. Before and after contact with each resident. After contact with blood, bodily fluids, mucous membranes, secretions, excretions . Before administering medication. After body fluid exposure. Review of the facility policy, Cleaning & Disinfecting Resident Equipment (RS-29) (Last approved 03/23/23) revealed the following: Blood Pressure Cuffs/machines .Before use on each resident .with a low level disinfectant. Glucose monitors .Before use on each resident and before going into storage .with a low level disinfectant. NJAC 8:39-19.4 (n)
Oct 2020 1 deficiency
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and review of other facility documentation, it was determined that the facility failed to: a) p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and review of other facility documentation, it was determined that the facility failed to: a) properly label and date food products stored in the walk-in refrigerator/freezer and the dry goods storage room; b) properly discard food products on or before the expiration date; c) handle, prepare, and distribute food to residents in a manner that prevents foodborne illness. This deficient practice was evidenced by the following: On 10/07/20 from 9:20 AM to 11:20 AM the surveyor, accompanied by the Food Service Director (FSD), observed the following in the walk -refrigerator of the main kitchen: 1. There were three unopened 32-ounce [NAME]-O Turkey Breast lunchmeats with no expiration or use by dates. 2.There were multiple packages of thawed ground beef on a free-standing metal cart with pull dates of 10/06/20. The FSD stated that the meat must be used with-in three days of being pulled. The FSD stated that pulled referred to being removed from freezer and allowed to thaw in the refrigerator. The FSD stated that the ground beef was on the menu to be served 10/10/20. 3. There was a large can of crab meat, unlabeled and with no identifiable received or use by date. 4. There was a bin of diced celery covered in plastic wrap with no open or use by date. 5. There was two bags of sundried tomatoes wrapped in plastic wrap with no open or use by dates. The FSD stated that the facility policy required labeling indicating received, expiration, use by and opened dates. On 10/07/20 at 10:00 AM, the surveyor who was accompanied by the FSD, observed the following in the walk-in freezer: 1. There were multiple vanilla shake cartons with no expiration, use-by, or received dates. 2. There was a metal bin covered with foil with the date of 2/17/20. Inside the metal bin there were multiple crab cakes wrapped individually in plastic wrap. The FSD stated that 2/17/20 is the date the crab cakes were prepared. The FSD acknowledged that the crab cakes were expired. 3. Underneath the freezer condenser there was an open box of soft pretzels that was covered with ice. There was condensation on the ceiling and ice formations hanging from the condenser. The FSD stated that they have had problems with the pipes and some leakage in the past. 4. There were three frozen meats found on a bottom shelf, partially covered by boxes on the floor. A large pork tenderloin had a supplier expiration date of 3/4/20. A large beef tenderloin and a large corn beef brisket were unlabeled, no expiration, received or use by dates. When interviewed, the FSD stated that frozen meats cannot be used after 6 months. 5. There was an open undated box containing sealed bags of chicken nuggets without labeling. The FSD stated that the facility policy required labeling indicating received dates, use by or expiration dates as well as open dates. On 10/7/20 at 10:22 AM, in the presence of the FSD in the dry storage room, the surveyor observed the following: 1. A large opened container of American Chocolate Sprinkles that was undated. 2. Multiple undated cans of Sysco Classic Sliced Strawberry Topping. 3. Multiple undated boxes of Bakers Basic Muffin Mix. 4. Multiple undated cans of [NAME] Classic Coconut Milk. 5. Multiple undated bottles of Sysco Reliance Pancake and Waffle Syrup. 6. Multiple undated containers of seasoning including Sysco Montreal Chicken Seasoning, Italian Seasoning, Sysco [NAME] Onion, and Sysco Thyme. 7. On a bottom shelf there was 25 lb. bag of Kikkoman Panko in a paper sack that was torn and open at the top side of the bag and open to air. The FSD stated that at that time that the Panko should be stored in a closed bag or container. 8. A 10 lb. bag of Arborio [NAME] was torn at the top and open to air. The FSD stated at that time that the rice should be stored in a closed bag or container. 9. There were multiple unopened, undated containers of caramel topping. 10. There were multiple unopened, undated containers of undated jelly. 11. There were multiple unopened, undated containers of Maraschino Cherries. 12. There were multiple unopened, undated containers of apple sauce. 13. There were multiple unopened, undated bottles of soy sauce. 14. There were multiple unopened, undated boxes of cornstarch. 15. There were multiple unopened, undated bottles of chili sauce. 16. There were multiple unopened, undated containers of mustard. 17. There were multiple unopened, undated bottles of vinegar. On 10/7/20 at 12:10 PM, the Licensed Nursing Home Administrator (LNHA), provided the surveyor with a policy and procedure for Food Safety Management System, dated 5/1/20, that indicated hamburger/ground beef was to be used within one to two days of refrigeration or stored in the freezer for no longer than three to four months. The Product Labeling and Guide Policy dated 9/18/15, indicated that all food prepared in operation must be covered and labeled as to contents, date of preparation, use by date and employee name/initial prior to storage in refrigerators, freezer and dry storage. The policy also indicated that items received from vendors were to be labeled with a received date utilizing a label gun and stored properly using first in first out (FIFO) procedures. On 10/7/20 at 3:15 PM the surveyor's findings in the kitchen were reviewed with the administration: The LNHA, Corporate Nurse, and Executive Director. On 10/07/20 at 12:48 PM the surveyor observed the following inside the Ross Unit nourishment refrigerator: 1. There were eight containers of nectar thick apple juice had use by dates ranging from 08/20/20 through 09/24/20. 2. There were two containers of nectar thick orange juice had use by dates of 09/1/20. 3. There were 16 containers of nectar thick water stamped with use by dates ranging from 08/18/20 through 09/28/20. On 10/07/20 01:14 PM the Registered Nurse (RN) verified that the expired nectar thick liquids needed to be discarded and stated that Dining Services were responsible for monitoring the refrigerator temps and stocking the nourishment refrigerator with food and beverage items for the residents. Upon review, the Medication Refrigerator / Staff Refrigerators Policy dated 7/17/18 indicated that assigned staff were responsible for monitoring the food products retained in the nourishment refrigerators as per product expiration date. In a follow up interview on 10/14/20 at 9:43 AM, the Licensed Nursing Home Administrator verified that the dietary dept was responsible for removing outdated items from the fridge. On 10/13/20 at 11:40 AM on the 5th floor Long Term Care Kitchen, in the presence of the FSD, the surveyor observed a food service worker taking the temperatures of multiple hot and cold food items intended for use at lunch service that day. The cold food temperatures were as follows: 1. Pureed Turkey Sandwich: 47 degrees Fahrenheit (F). 2. Ground Turkey: 43 degrees F. 3. Pureed Pasta: 60 degrees F. The FSD immediately took these food items out of service. On 10/13/20 at 1:15 PM, the FSD and LNHA provided the Daily Service and Hazard Analysis and Critical Control Points (HACCP) Record, that indicated cold foods must be held at 40 degrees F or below. On 10/14/20 at 10:30 AM, the area manager for the facility's food service company confirmed that cold product holding temperatures were to be maintained at 40 degrees F or below while holding and serving. NJAC 8:39-17.2 (g).
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in New Jersey.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Jersey facilities.
  • • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is United Methodist Communities At Collingswood's CMS Rating?

CMS assigns UNITED METHODIST COMMUNITIES AT COLLINGSWOOD an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New Jersey, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is United Methodist Communities At Collingswood Staffed?

CMS rates UNITED METHODIST COMMUNITIES AT COLLINGSWOOD's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 43%, compared to the New Jersey average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at United Methodist Communities At Collingswood?

State health inspectors documented 4 deficiencies at UNITED METHODIST COMMUNITIES AT COLLINGSWOOD during 2020 to 2024. These included: 4 with potential for harm.

Who Owns and Operates United Methodist Communities At Collingswood?

UNITED METHODIST COMMUNITIES AT COLLINGSWOOD is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 60 certified beds and approximately 51 residents (about 85% occupancy), it is a smaller facility located in COLLINGSWOOD, New Jersey.

How Does United Methodist Communities At Collingswood Compare to Other New Jersey Nursing Homes?

Compared to the 100 nursing homes in New Jersey, UNITED METHODIST COMMUNITIES AT COLLINGSWOOD's overall rating (5 stars) is above the state average of 3.3, staff turnover (43%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting United Methodist Communities At Collingswood?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is United Methodist Communities At Collingswood Safe?

Based on CMS inspection data, UNITED METHODIST COMMUNITIES AT COLLINGSWOOD has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New Jersey. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at United Methodist Communities At Collingswood Stick Around?

UNITED METHODIST COMMUNITIES AT COLLINGSWOOD has a staff turnover rate of 43%, which is about average for New Jersey nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was United Methodist Communities At Collingswood Ever Fined?

UNITED METHODIST COMMUNITIES AT COLLINGSWOOD has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is United Methodist Communities At Collingswood on Any Federal Watch List?

UNITED METHODIST COMMUNITIES AT COLLINGSWOOD is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.