CRITICAL
(L)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Deficiency F0578
(Tag F0578)
Someone could have died · This affected most or all residents
⚠️ Facility-wide issue
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews during the recertification survey conducted [DATE]- [DATE], the facility fai...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews during the recertification survey conducted [DATE]- [DATE], the facility failed to establish mechanisms for documenting and communicating the resident's choice regarding advance directives to the staff responsible for the resident's care for 1 of 24 residents (Resident #87) reviewed. Specifically, Resident #87 updated their Medical Orders for Life Sustaining Treatment (MOLST) during a hospitalization to reflect a change from wanting cardiopulmonary resuscitation (CPR) to do-not-resuscitate (DNR) code status. When the resident was readmitted to the facility their medical record and code status indicators were not revised to reflect the resident's advance directive wishes and the facility continued with cardiopulmonary resuscitation orders. Subsequently, the facility's failure to have a system to ensure code status changes were properly identified and implemented, placed all 117 residents in the facility who had advance directives in place, at risk. This resulted in Immediate Jeopardy to resident health and safety.
Findings included:
The facility policy, Advance Directives reviewed [DATE], documented all properly executed advance directives are honored including do-not-resuscitate orders, living wills, health care proxies, and electronic Medical Orders for Life-Sustaining Treatment. The Admissions department, social worker, Nurse Manager, and physician are all responsible to assess advance directives and electronic medical orders for life sustaining treatment to assure that the advance directives have been expressed in a clear and convincing manner.
The facility policy, Cardiopulmonary Resuscitation: Skilled Nursing Home revised [DATE], documented all residents who have a valid do-not-resuscitate order will have a purple dot placed on their name band and in the electronic medical record program. Any changes to a resident's cardiopulmonary resuscitation or do not resuscitate status will be communicated to staff immediately upon the change. When a resident changed status from cardiopulmonary resuscitation or do not resuscitate the staff were to update the medical record and print/apply a new name band.
Resident #87 was readmitted to the facility with diagnoses including syncope (loss of consciousness) and collapse, chronic kidney disease, and hypothyroidism (underactive thyroid). The [DATE] Minimum Data Set documented the resident had intact cognition and participated in the assessment and goal setting.
Resident #87's comprehensive care plan effective [DATE] documented the resident had advance directives of cardiopulmonary resuscitation per their wishes and an electronic Medical Orders for Life Sustaining Treatment.
Resident #87's Medical Orders for Life Sustaining Treatment in effect prior to their hospitalization on [DATE], was signed by the resident on [DATE] and documented attempt cardiopulmonary resuscitation when they had no pulse and/or was not breathing.
A hospital discharge summary documented the resident was hospitalized [DATE]-[DATE] for syncope after blacking out during a shower at the nursing facility. The resident's code status at discharge was do not resuscitate/do not intubate (placement of a breathing tube).
The electronic Medical Orders for Life Sustaining Treatment electronically signed by the resident on [DATE] at 6:16 PM and by the hospital physician on [DATE] at 8:59 PM documented the resident's wishes included do not attempt resuscitation (allow natural death). The section for review and renewal of the medical orders for life sustaining treatment included a review by the hospital physician on [DATE] at 8:59 PM and documented the previous form was voided and a new form was completed.
The resident's medical record face sheet with a last admission date of [DATE] at 1:30 PM, documented the resident had advance directives of full cardiopulmonary resuscitation (CPR), refer to the electronic Medical Orders for Life Sustaining treatment.
The [DATE] at 11:08 AM medical readmission order by nurse practitioner #20 documented advance directives, full cardiopulmonary resuscitation. Refer to electronic Medical Orders for Life Sustaining Treatment.
The electronic Medical Orders for Life Sustaining Treatment section for review and renewal was signed on [DATE] at 8:25 PM by facility physician #6 and documented the outcome of the review was no change.
The resident's comprehensive care plan revised on [DATE] by social worker #9 documented the resident had advance directives of cardiopulmonary resuscitation per their wishes and an electronic Medical Orders for Life Sustaining Treatment. There was a cardiopulmonary resuscitation order in place.
During observations on [DATE] at 3:17 PM and [DATE] at 9:54 AM, Resident #87's identification bracelet on their right wrist did not have a purple dot to indicate do-not-resuscitate.
The electronic medical record documented the code status indicator for Resident #87 as full cardiopulmonary resuscitation and the resident had an electronic medical order for life sustaining treatment.
During an interview on [DATE] at 12:06 PM, Resident #87 stated they had signed a do-not-resuscitate order and that was what they wished to remain.
During observations on [DATE] at 4:08 PM and [DATE] at 9:55 AM, there was a list of residents with their code status posted in the Tulip Court (third floor) open breakroom. The list documented Resident #87 was a full code, meaning the resident wished to receive cardiopulmonary resuscitation.
During an interview on [DATE] at 2:50 PM, licensed practical nurse #1 stated they would check resident's chart for their code status. A resident would have a purple dot next to their name in the chart if they had a do-not-resuscitate order. The resident's medical orders also indicated their code status. The licensed practical nurse stated they would also check the resident's identification bracelet as they would have a purple dot on the bracelet if they had a do-not-resuscitate order.
During an interview on [DATE] at 4:08 PM, Registered Nurse Unit Manager #2 stated they posted a listing of what residents were to receive cardiopulmonary resuscitation and what residents had do-not-resuscitate orders, so staff had a visual of what the code status was for the residents on the unit. The listing was updated weekly and as needed if a code status changed. They stated in the event of an emergency, the nursing staff would respond to the resident and check the resident's identification bracelet. If the resident had a purple dot on their identification bracelet it meant they had a do-not-resuscitate order.
During an interview on [DATE] at 10:06 AM, certified nurse aide #10 stated they would look in the electronic medical record and on a resident's identification bracelet for code status. The purple dot on the resident's identification bracelet meant the resident was a full code (cardiopulmonary resuscitation).
During an interview on [DATE] at 10:10 AM, certified nurse aide #7 stated they would look at a resident's identification bracelet for their code status. If there was a purple dot, the resident was a full code (cardiopulmonary resuscitation).
During an interview on [DATE] 10:16 AM, certified nurse aide #11 stated they would look at the resident's identification bracelet for code status. If the resident had a green or red dot that meant they were a full code.
During an interview on [DATE] at 10:16 AM, certified nurse aide #8 stated they would look at a resident's wrist band for code status. A purple dot meant the resident wanted cardiopulmonary resuscitation.
During an interview on [DATE] at 10:19 AM, licensed practical nurse #15 stated if a resident was found unresponsive, they would check the resident's identification band for a purple dot as that meant the resident was a do-not-resuscitate. They would also look in the resident's orders in the electronic medical record. They would not check the resident's electronic Medical Order for Life Sustaining Treatment as they did not have access to the system where it was located. Their access expired.
During an interview on [DATE] at 10:23 AM, certified nurse aide #12 stated they would look at the resident's identification bracelet for code status. A blue dot meant the resident was a full code. If there was no dot, the resident had a do-not-resuscitate order.
During an interview on [DATE] at 10:26 AM, physician #6 stated when a resident was admitted to the facility, part of the initial discussion was about what their current advance directives were and if the resident wanted to keep their current advance directives or make changes. If the resident wanted their advance directives changed, the social worker completed a new electronic Medical Orders for Life Sustaining Treatment form, and the physician would sign off once completed. For a readmission, the nurse that took report reviewed the electronic Medical Orders for Life Sustaining Treatment at the time of admission and the social worker reviewed the resident's advance directives with the resident within 24 hours of admission. The advance directives were not always reviewed by the physician immediately upon readmission. Physician #6 stated they expected staff to check the patient lists on the unit or the resident's identification bracelet for their code status. A resident's identification band was marked if the resident had a do-not-resuscitate order. It was important that the electronic Medical Orders for Life Sustaining Treatment matched the physician order in the computer, so the wrong directive was not provided during an emergency. At 11:42 AM, Physician #6 stated if cardiopulmonary resuscitation was provided against the resident's wishes, it could prolong life when the resident did not want it prolonged. It also had the potential to cause suffering as ribs could be broken during cardiopulmonary resuscitation and possibly lead to hospitalization and intubation. If a resident was not provided cardiopulmonary resuscitation when they requested, the person could pass away.
During an interview on [DATE] 10:42 AM, Director of Nursing stated the nursing staff checked the resident's identification bracelet to determine code status; a purple dot meant the resident was do-not-resuscitate and no dot meant cardiopulmonary resuscitation. The code status was also listed in the resident's orders. When a resident was admitted or readmitted , the admitting nurse received a nurse-to-nurse report in addition to the hospital records. The admitting nurse entered the advanced directive orders. The unit secretary doubled checked the resident's identification band against the advance directive order in the resident's record for accuracy before it was applied to the resident. The electronic medical order for life sustaining treatment was mostly used when the resident needed to be transferred to the hospital, not for day-to-day or emergency use. The written order and the electronic medical order for life sustaining treatment should match. If a resident who wished to be do-not-resuscitate was resuscitated, they could be injured in the process, and it would be against their wishes. If a resident wanted to be resuscitated and was not, they would die.
During an interview on [DATE] at 11:26 AM, Administrator #3 stated when a resident was admitted , they received hospital notes with advance directives and the admission nurse would verify the code status with the electronic Medical Order for Life Sustaining Treatment. The verification would be done by the physician. The unit secretary printed an identification band with the resident's code status. The Administrator was not sure if the dot on the identification band meant cardiopulmonary resuscitation or do-not-resuscitate. They were unaware of how the resident's chart or electronic Medical Order for Life Sustaining Treatment was updated if a resident's wishes changed. At 12:05 PM, Administrator #3 stated they expected the admitting nurse to confirm the paperwork from the hospital matched the facility's regarding advance directives and they should enter the order accurately in accordance with the electronic Medical Orders for Life Sustaining Treatment.
During an interview on [DATE] at 12:53 PM, Licensed Practical Nurse Unit Coordinator #14 stated they were responsible for admissions, readmissions, and discharges. Advance directives were a part of admission and readmission. Advance directive orders were entered and were received by the nurse-to-nurse report and through the paperwork provided by the hospital. The social worker also confirmed advance directives. After the advance directive order was entered by nursing, the social worker verified it with the electronic Medical Orders for Life Sustaining Treatment, if the resident had one. Staff would check the resident's orders for code status. They stated they did not check Resident #87's electronic Medical Order for Life Sustaining Treatment when the resident was readmitted .
During an interview on [DATE] at 1:44 PM, social worker #9 stated they discussed a resident's advance directives with the resident and/or the resident's family within 24 hours of admission. They checked the paperwork that came from the hospital and the electronic Medical Orders for Life Sustaining Treatment. A resident's advance directives were always reviewed either by nursing or by social work. They did not always document the advance directive was reviewed on readmissions. Both social work and nursing were responsible for a resident's advance directive plan of care and to make sure the facility records were updated if a resident came back from the hospital with a change in their electronic Medical Order for Life Sustaining Treatment. It was important the electronic Medical Orders for Life Sustaining Treatment and the physician's order in the resident's medical record matched so a mistake was not made if the resident had an emergency.
_____________________________________________________________________________________________
Immediate Jeopardy was removed on [DATE] at 11:34 AM prior to survey exit based on the following corrective actions taken:
-Resident #87's advance directives were reviewed and discussed with the resident who wished to have a do-not-resuscitate order. A do-not-resuscitate order was entered into the electronic medical record and the comprehensive care plan was updated.
-The facility would no longer post code status sheets and staff would be required to look in the computer for code status.
-100% of residents will be audited to ensure electronic Medical Orders for Life Sustaining Treatment, physician order in electronic medical record, care plan, and header in electronic medical record match.
- Policies for advance directives were updated to include a review of any existing electronic Medical Orders for Life Sustaining Treatment and the inclusion of a triple check for all admissions and readmissions. The triple check will be conducted by the Admissions Nurse, social worker, and the medical provider.
-Education was provided to the admission Nurse, social worker, and Medical Director regarding the policy change.
-All staff will be educated where to access advance directives and will be included in the orientation of new employees.
-All staff will be educated on the termination of the use of purple dots on the identification bracelets as an identifier for code status.
-An audit tool was developed to compare the electronic Medical Orders for Life Sustaining Treatment and the physician orders match the residents' wishes.
-All staff identified for education received education on [DATE] and [DATE]. The staff that did not receive education were to complete the education upon their return, prior to the start of their shift.
-Interviews were completed on [DATE] to determine compliance with staff training and education including the Admissions Nurse, social worker, the Medical Director, and various interdisciplinary team members.
10NYCRR 400.21(c)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0561
(Tag F0561)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interviews during the recertification survey conducted 4/1/2024 - 4/5/2024, the facility did not ensure residents had the right to make choices about aspects o...
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Based on observation, record review, and interviews during the recertification survey conducted 4/1/2024 - 4/5/2024, the facility did not ensure residents had the right to make choices about aspects of their life in the facility that were significant to 1 of 1 resident (Resident #87) reviewed. Specifically, Resident #87 was not allowed to have cheese (brought in from the outside) melted on a bagel in the facility's microwave oven when they were relocated to different unit in the facility.
Findings Include:
The facility policy Use and Storage of Food Brought to Residents from the Outside dated 1/2021, documented training would be provided by dining services on safe food handling practice and on the policy regarding food brought to residents from the outside. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods were reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department.
The facility policy Food Brought into Patients from the Outside dated 1/2022, documented if food prepared outside of the food and nutrition services department was allowed, nursing must verify that the patient has been prescribed a regular diet and nursing should document in the patient's chart the food items that were brought to the patient. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods are reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department.
Resident #87 was admitted to the facility with diagnoses including hypertension and renal (kidney) disease. The 1/21/2024 Minimum Data Set documented the resident was cognitively intact and required set up assistance with eating.
The comprehensive care plan initiated 12/20/2022 documented a focus of nutritional status with interventions including identify food preferences and cater to food preferences.
The comprehensive care plan initiated 6/9/2023 documented a focus of resident preferences. Preferences would be individualized to promote autonomy, quality of life, and physical and emotional well-being. Interventions did not include the resident's preference for a bagel with melted cheese,
During an interview on 4/1/2024 at 10:57 AM Resident #87 stated while living on the first floor they were allowed to have a Sunday treat which consisted of a bagel with melted cheese. The resident's friend brought in the cheese, and the bagel came from the facility kitchen. The cheese was melted on the bagel in the facility's microwave. When the resident relocated to the third floor, they were told staff could not microwave food received from outside sources. They stated they were upset because they could no longer have the bagel and melted cheese, they had become accustomed to having every Sunday.
During an interview on 4/1/2024 at 11:15 AM registered nurse #2 stated that staff did not heat up residents' food for them and there was no microwave that could be used. Residents could have cold foods held in the dining room refrigerator, but they would have to eat the food cold as staff could not heat up the foods brought from outside. They stated they were not trained on how to reheat food or what temperatures food should be reheated to.
During an interview on 4/1/2024 at 2:21 PM, the Food Service Director stated residents could not reheat food brought into them and were not allowed to use microwaves. They were unaware of nursing staff that had been trained on how to reheat food or what temperature to reheat food to. Food service staff could not do anything with foods brought in from outside the facility.
During an interview on 4/3/2024 at 2:25 PM, licensed practical nurse #24 stated there was only a microwave in the staff breakroom and was not for resident use. They were unsure why there was a policy and thermometer near the microwave as they were not able to heat up residents' food on the units. They had not been trained on proper reheating temperatures or procedures.
During an interview on 4/3/2024 at 2:35 PM, licensed practical nurse #23 stated they were not formally trained on how to reheat residents' food brought from the outside. Depending on the type of food and the container, staff could try to reheat food for residents. The only microwave on the 3rd floor unit was in the staff breakroom. The 1st floor was the only unit that had a microwave in the dining room area.
During an interview on 4/3/24 at 2:39 PM, licensed practical nurse #22 stated food from the outside was often cold food and would not have needed to be reheated. There were guidelines on the unit for reheating food but there was no official training.
During an interview on 4/3/24 at 2:45 PM, licensed practical nurse #21 stated staff could not use microwaves to reheat food for residents. They were not sure why there was a policy or thermometer in the staff breakroom as they do not use the microwave for residents.
During an interview on 4/03/24 at 2:51 PM, the Administrator stated only the 1st floor had a microwave available to use in the dining room for residents' food to be reheated. They were not aware there were multiple policies for foods brought in from the outside which could be confusing for staff on reheating food. There were policies on the units for reheating food, but they were not sure if staff were trained.
10 NYCRR 415.5(b)(3)
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0810
(Tag F0810)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure residents were provided special eating equipment when cons...
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Based on observation, interview, and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure residents were provided special eating equipment when consuming meals and snacks for 1 of 1 resident (Resident #57) reviewed. Specifically, Resident #57 was not provided with a two handled cup with a spout lid at meals as ordered.
Findings include:
The facility policy Assistive Eating Devices revised 1/2024 documented assistive eating devices were available to any resident for whom the equipment would be beneficial in assisting the resident's ability to self-feed. Nursing was responsible for ensuring that each individual received the assistive devices ordered for each meal.
Resident #57 was admitted to the facility with diagnoses including transient ischemic attack (stroke), Alzheimer's disease, and dysphagia (difficulty swallowing). The 2/5/2024 Minimum Data Set assessment documented the resident had severe cognitive impairment, required substantial assistance with eating, and required a mechanically altered diet.
The comprehensive care plan initiated 3/2/2022 documented a focus of activities of daily living with compromised self-sufficiency. Interventions effective 1/1/2024 included set-up and clean up assistance for feeding and a 2 handled cup.
The comprehensive care plan initiated 7/10/2023 documented the resident had dysphagia (impaired swallowing). Interventions included alternate liquids and solids, and small bites/swallows. An intervention effective 9/18/2023 documented nectar thick liquids via a sippy cup with a spout.
A 1/12/2024 speech language pathologist #18 evaluation documented the resident had mild to moderate oral/pharyngeal dysphagia. Recommendations included nectar thick liquids with a sippy cup with spout.
A 1/12/2024 physician order documented nectar thick liquid with a sippy cup with a spout.
A 4/1/24 occupational therapist #16 evaluation documented the resident was referred by nursing for improvements in feeding skills. Staff reported the resident was able to feed themself after set-up. The resident was seen during mealtime and was appropriately managing a 2 handled cup for drinks and regular silverware for food. The resident declined offers for assistance. The resident's care plan and certified nurse aide care card updated to reflect improvement. No skilled occupational therapy was warranted at that time.
The 4/3/2024 occupational therapist #16 discharge summary documented the resident was able to feed themselves after set-up and required a two handled cup for drinks.
The care instructions dated 4/1/2024 documented the resident received a pureed no added salt diet, nectar thick liquids, a 2 handled sip cup with a spout. Upright position during meals and 30-45 minutes after.
During an observation on 4/1/2024 at 12:36 PM Resident #57's meal ticket documented adaptive equipment of a two handled cup with a sippy lid.
During the following observations the resident was not provided with a two handled cup with a sippy lid for beverages:
- on 4/1/2024 at 12:37 PM drinking cocoa.
- on 4/2/2024 at 8:41 AM drinking milk and orange juice.
- on 4/2/2024 at 12:22 PM drinking hot cocoa.
- on 4/2/2024 at 12:27 PM licensed practical nurse #13 gave the resident a protein shake in a carton with a straw.
- on 4/3/2024 at 8:40 AM drinking juice and a protein shake with a straw in the carton.
- on 4/3/2024 at 10:54 AM drinking cocoa.
- on 4/3/2024 at 12:37 PM drinking a protein shake with a straw from a carton.
- on 4/5/2024 at 8:39 AM drinking a protein shake in a carton and juice from a cup with a straw.
During an interview on 4/5/2024 at 8:45 AM, certified nursing aide # 8 stated the meal ticket indicated if adaptive equipment was needed, and staff checked for the presence of adaptive items if they were included on the meal ticket. If the resident was supposed to have adaptive equipment and did not, it could negatively impact them if they spilled the cup and got burned or they could choke.
During an interview on 4/5/2024 at 9:04 AM, occupational therapist #16 stated it was not appropriate to give resident #57 a protein shake in a container or any cup with a straw and they should only have a two handled mug with a spout lid for beverages. It was important for this resident to have a two handled mug with a spout lid as it allowed them the highest level of independence with meals.
During an interview on 4/5/2024, licensed practical nurse # 17 stated their role at mealtimes was to make sure residents did not choke. They stated if a resident required adaptive equipment for meals, it would be on their meal ticket. If the meal ticket documented a double handled cup with a spout, they should have received it. If the cups were not supplied, they should call the kitchen for a replacement. They stated it was important for a resident to have the adaptive equipment ordered because of choking risk.
During an interview on 4/5/2024 at 11:24 AM, speech and language pathologist # 18 stated they evaluated the resident for a decline. They attempted to have the resident drink with a straw and the resident was not able to do so. They determined the two handled cup with a spout was the most appropriate device for the resident. They expected the resident to have the two handled cup with a spout for all liquids. They did not think a straw in the protein shake container was appropriate because the resident was not able to use it when previously evaluated. It was important for a resident to have the proper adaptive equipment for meals to prevent aspiration (food or liquid entering the lungs).
During an interview on 4/5/2024 at 11:37 AM, registered nurse Unit Manager #2 stated when a resident required adaptive equipment for meals it was listed on their meal ticket and in the care plan. If the equipment was not delivered, staff should call the kitchen for the equipment. They stated a straw in a protein shake container or a regular cup with a flat lid and straw were not appropriate for Resident #57. No substitutions could be made to a resident's adaptive equipment before being evaluated by occupational therapy, physical therapy, or a speech and language pathologist. They stated Resident #57 required the adaptive equipment for safety reasons because they did not previously have the strength to suck from a straw.
10NYCRR 415.14(g)
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0813
(Tag F0813)
Could have caused harm · This affected most or all residents
Based on observation, interview and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure staff were educated on the policy and procedure regarding t...
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Based on observation, interview and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure staff were educated on the policy and procedure regarding the use and storage of foods brought to residents from outside the facility to ensure safe and sanitary storage, handling, and consumption for 3 of 3 resident units (Units 1, 2, and 3). Specifically, staff were not aware of the policy and procedure to properly reheat, and measure temperatures of resident food brought in from outside the facility. Refer to F 561 Self Determination.
Finding include:
The facility policy Use and Storage of Food Brought to Residents from the Outside dated 1/2021, documented training would be provided by dining services on safe food handling practices and the policy regarding food brought to residents from the outside. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods are reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department (main kitchen).
The facility policy Food Brought into Patients from the Outside dated 1/2022, documented if food prepared outside of the food and nutrition services department was allowed, nursing must verify that the patient was prescribed a regular diet. Nursing should document in the patient's chart the food items that were brought to the patient. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods are reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department.
During an interview on 4/1/2024 at 10:57 AM Resident #87 stated while living on the 1st floor they were allowed to have a Sunday treat which consisted of a bagel with melted cheese. The resident's friend brought in the cheese, and the bagel came from the facility kitchen. The cheese was melted on the bagel in the facility's microwave. When the resident relocated to the 3rd floor, they were told staff could not microwave food received from outside sources. They stated they were upset because they could no longer have the bagel and melted cheese, they had become accustomed to having every Sunday.
The following observations were made on 4/3/2024 between 2:25 PM and 2:45 PM:
- the 3rd floor Daffodil Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom.
- the 3rd floor Tulip Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom.
- the 2nd floor [NAME] Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom.
- the 2nd floor Lily Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the resident dining room.
- the 1st floor [NAME] Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom.
- the1st floor [NAME] Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom.
During an interview on 4/1/2024 at 11:15 AM, registered nurse #2 stated that staff do not heat up residents' food for them and there was no microwave that could be used. Residents could have cold foods held in the dining room refrigerator or they would have to eat the food cold as staff could not heat up the foods brought from outside. Staff were not trained on how to reheat food or what temperatures should be reheated to.
During an interview on 4/1/24 at 2:21 PM, the Food Service Director stated residents could not reheat food brought into them and were not allowed to use microwaves. They were unaware of any nursing staff that had been trained on how to reheat food or what temperature to reheat food. Food service staff could not do anything with foods brought in from the outside.
During an interview on 4/3/24 at 2:25 PM, licensed practical nurse #24 stated there was only a microwave for staff in the staff breakroom and it was not for resident use. They were unsure why there was a policy and thermometer at the microwave as they were not able to heat up residents' food on the units. They had not been trained on proper reheating temperatures or procedures. Nursing staff would not check thermometers for proper accuracy or calibration. They were also unsure if the thermometers were sanitized or how to do so.
During an interview on 4/3/24 at 2:35 PM, licensed practical nurse #23 stated they were not formally trained on how to reheat residents' food brought in from the outside. Depending on the type of food and container, staff could try to reheat food for residents. They believed food service staff would calibrate thermometers if needed. The only microwave on the unit was in the staff breakroom. Lily court was the only unit that had a microwave in the dining room area.
During an interview on 4/3/24 at 2:39 PM, licensed practical nurse #22 stated food from the outside was often cold food and would not need to be reheated. There were guidelines on the unit but there was no official training. Sani cloth wipes could be used to wipe down thermometer probes between uses.
During an interview on 4/3/24 at 2:45 PM, licensed practical nurse #21 stated staff should not use microwaves to reheat food for residents. There should be a microwave for staff use and one for residents to use, but they were not sure where a microwave was for resident use. They were not sure why there was a policy or thermometer in the staff breakroom as they do not use them.
During an interview on 4/3/24 at 2:51 PM, the Administrator stated only Lily court had a microwave available to use in the dining room for reheating residents' food. There were policies on the units, but they were not sure if staff were trained on the policy and procedure. The facility tried to only take food that would not require reheating. They stated there should be one policy and procedure. Staff should not know what to do with food brought in from the outside.
10NYCRR 415.14(h)