IDEAL SENIOR LIVING CENTER

601 HIGH AVENUE, ENDICOTT, NY 13760 (607) 786-7300
Non profit - Corporation 150 Beds Independent Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
48/100
#416 of 594 in NY
Last Inspection: April 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Ideal Senior Living Center in Endicott, New York, has a Trust Grade of D, indicating below-average performance with some concerning issues. It ranks #416 out of 594 facilities in New York, placing it in the bottom half, and #6 out of 9 in Broome County, meaning there are only a couple of better local options. The facility is worsening, with issues increasing from 2 in 2022 to 4 in 2024. Staffing is a strong point here, with a 5/5 star rating and a low turnover rate of 22%, which is much better than the state average, but the facility has recently incurred $35,175 in fines, higher than 85% of facilities in New York, indicating potential compliance problems. Specific incidents include a failure to update a resident's advance directive, risking their care preferences, and staff not being trained on safe food handling procedures for outside food, which could compromise residents' health.

Trust Score
D
48/100
In New York
#416/594
Bottom 30%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
2 → 4 violations
Staff Stability
✓ Good
22% annual turnover. Excellent stability, 26 points below New York's 48% average. Staff who stay learn residents' needs.
Penalties
○ Average
$35,175 in fines. Higher than 55% of New York facilities. Some compliance issues.
Skilled Nurses
○ Average
Each resident gets 36 minutes of Registered Nurse (RN) attention daily — about average for New York. RNs are the most trained staff who monitor for health changes.
Violations
○ Average
8 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★☆☆☆
2.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2022: 2 issues
2024: 4 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (22%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (22%)

    26 points below New York average of 48%

Facility shows strength in staffing levels, quality measures, staff retention, fire safety.

The Bad

2-Star Overall Rating

Below New York average (3.1)

Below average - review inspection findings carefully

Federal Fines: $35,175

Above median ($33,413)

Moderate penalties - review what triggered them

The Ugly 8 deficiencies on record

1 life-threatening
Apr 2024 4 deficiencies 1 IJ (1 facility-wide)
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0578 (Tag F0578)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews during the recertification survey conducted [DATE]- [DATE], the facility fai...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and interviews during the recertification survey conducted [DATE]- [DATE], the facility failed to establish mechanisms for documenting and communicating the resident's choice regarding advance directives to the staff responsible for the resident's care for 1 of 24 residents (Resident #87) reviewed. Specifically, Resident #87 updated their Medical Orders for Life Sustaining Treatment (MOLST) during a hospitalization to reflect a change from wanting cardiopulmonary resuscitation (CPR) to do-not-resuscitate (DNR) code status. When the resident was readmitted to the facility their medical record and code status indicators were not revised to reflect the resident's advance directive wishes and the facility continued with cardiopulmonary resuscitation orders. Subsequently, the facility's failure to have a system to ensure code status changes were properly identified and implemented, placed all 117 residents in the facility who had advance directives in place, at risk. This resulted in Immediate Jeopardy to resident health and safety. Findings included: The facility policy, Advance Directives reviewed [DATE], documented all properly executed advance directives are honored including do-not-resuscitate orders, living wills, health care proxies, and electronic Medical Orders for Life-Sustaining Treatment. The Admissions department, social worker, Nurse Manager, and physician are all responsible to assess advance directives and electronic medical orders for life sustaining treatment to assure that the advance directives have been expressed in a clear and convincing manner. The facility policy, Cardiopulmonary Resuscitation: Skilled Nursing Home revised [DATE], documented all residents who have a valid do-not-resuscitate order will have a purple dot placed on their name band and in the electronic medical record program. Any changes to a resident's cardiopulmonary resuscitation or do not resuscitate status will be communicated to staff immediately upon the change. When a resident changed status from cardiopulmonary resuscitation or do not resuscitate the staff were to update the medical record and print/apply a new name band. Resident #87 was readmitted to the facility with diagnoses including syncope (loss of consciousness) and collapse, chronic kidney disease, and hypothyroidism (underactive thyroid). The [DATE] Minimum Data Set documented the resident had intact cognition and participated in the assessment and goal setting. Resident #87's comprehensive care plan effective [DATE] documented the resident had advance directives of cardiopulmonary resuscitation per their wishes and an electronic Medical Orders for Life Sustaining Treatment. Resident #87's Medical Orders for Life Sustaining Treatment in effect prior to their hospitalization on [DATE], was signed by the resident on [DATE] and documented attempt cardiopulmonary resuscitation when they had no pulse and/or was not breathing. A hospital discharge summary documented the resident was hospitalized [DATE]-[DATE] for syncope after blacking out during a shower at the nursing facility. The resident's code status at discharge was do not resuscitate/do not intubate (placement of a breathing tube). The electronic Medical Orders for Life Sustaining Treatment electronically signed by the resident on [DATE] at 6:16 PM and by the hospital physician on [DATE] at 8:59 PM documented the resident's wishes included do not attempt resuscitation (allow natural death). The section for review and renewal of the medical orders for life sustaining treatment included a review by the hospital physician on [DATE] at 8:59 PM and documented the previous form was voided and a new form was completed. The resident's medical record face sheet with a last admission date of [DATE] at 1:30 PM, documented the resident had advance directives of full cardiopulmonary resuscitation (CPR), refer to the electronic Medical Orders for Life Sustaining treatment. The [DATE] at 11:08 AM medical readmission order by nurse practitioner #20 documented advance directives, full cardiopulmonary resuscitation. Refer to electronic Medical Orders for Life Sustaining Treatment. The electronic Medical Orders for Life Sustaining Treatment section for review and renewal was signed on [DATE] at 8:25 PM by facility physician #6 and documented the outcome of the review was no change. The resident's comprehensive care plan revised on [DATE] by social worker #9 documented the resident had advance directives of cardiopulmonary resuscitation per their wishes and an electronic Medical Orders for Life Sustaining Treatment. There was a cardiopulmonary resuscitation order in place. During observations on [DATE] at 3:17 PM and [DATE] at 9:54 AM, Resident #87's identification bracelet on their right wrist did not have a purple dot to indicate do-not-resuscitate. The electronic medical record documented the code status indicator for Resident #87 as full cardiopulmonary resuscitation and the resident had an electronic medical order for life sustaining treatment. During an interview on [DATE] at 12:06 PM, Resident #87 stated they had signed a do-not-resuscitate order and that was what they wished to remain. During observations on [DATE] at 4:08 PM and [DATE] at 9:55 AM, there was a list of residents with their code status posted in the Tulip Court (third floor) open breakroom. The list documented Resident #87 was a full code, meaning the resident wished to receive cardiopulmonary resuscitation. During an interview on [DATE] at 2:50 PM, licensed practical nurse #1 stated they would check resident's chart for their code status. A resident would have a purple dot next to their name in the chart if they had a do-not-resuscitate order. The resident's medical orders also indicated their code status. The licensed practical nurse stated they would also check the resident's identification bracelet as they would have a purple dot on the bracelet if they had a do-not-resuscitate order. During an interview on [DATE] at 4:08 PM, Registered Nurse Unit Manager #2 stated they posted a listing of what residents were to receive cardiopulmonary resuscitation and what residents had do-not-resuscitate orders, so staff had a visual of what the code status was for the residents on the unit. The listing was updated weekly and as needed if a code status changed. They stated in the event of an emergency, the nursing staff would respond to the resident and check the resident's identification bracelet. If the resident had a purple dot on their identification bracelet it meant they had a do-not-resuscitate order. During an interview on [DATE] at 10:06 AM, certified nurse aide #10 stated they would look in the electronic medical record and on a resident's identification bracelet for code status. The purple dot on the resident's identification bracelet meant the resident was a full code (cardiopulmonary resuscitation). During an interview on [DATE] at 10:10 AM, certified nurse aide #7 stated they would look at a resident's identification bracelet for their code status. If there was a purple dot, the resident was a full code (cardiopulmonary resuscitation). During an interview on [DATE] 10:16 AM, certified nurse aide #11 stated they would look at the resident's identification bracelet for code status. If the resident had a green or red dot that meant they were a full code. During an interview on [DATE] at 10:16 AM, certified nurse aide #8 stated they would look at a resident's wrist band for code status. A purple dot meant the resident wanted cardiopulmonary resuscitation. During an interview on [DATE] at 10:19 AM, licensed practical nurse #15 stated if a resident was found unresponsive, they would check the resident's identification band for a purple dot as that meant the resident was a do-not-resuscitate. They would also look in the resident's orders in the electronic medical record. They would not check the resident's electronic Medical Order for Life Sustaining Treatment as they did not have access to the system where it was located. Their access expired. During an interview on [DATE] at 10:23 AM, certified nurse aide #12 stated they would look at the resident's identification bracelet for code status. A blue dot meant the resident was a full code. If there was no dot, the resident had a do-not-resuscitate order. During an interview on [DATE] at 10:26 AM, physician #6 stated when a resident was admitted to the facility, part of the initial discussion was about what their current advance directives were and if the resident wanted to keep their current advance directives or make changes. If the resident wanted their advance directives changed, the social worker completed a new electronic Medical Orders for Life Sustaining Treatment form, and the physician would sign off once completed. For a readmission, the nurse that took report reviewed the electronic Medical Orders for Life Sustaining Treatment at the time of admission and the social worker reviewed the resident's advance directives with the resident within 24 hours of admission. The advance directives were not always reviewed by the physician immediately upon readmission. Physician #6 stated they expected staff to check the patient lists on the unit or the resident's identification bracelet for their code status. A resident's identification band was marked if the resident had a do-not-resuscitate order. It was important that the electronic Medical Orders for Life Sustaining Treatment matched the physician order in the computer, so the wrong directive was not provided during an emergency. At 11:42 AM, Physician #6 stated if cardiopulmonary resuscitation was provided against the resident's wishes, it could prolong life when the resident did not want it prolonged. It also had the potential to cause suffering as ribs could be broken during cardiopulmonary resuscitation and possibly lead to hospitalization and intubation. If a resident was not provided cardiopulmonary resuscitation when they requested, the person could pass away. During an interview on [DATE] 10:42 AM, Director of Nursing stated the nursing staff checked the resident's identification bracelet to determine code status; a purple dot meant the resident was do-not-resuscitate and no dot meant cardiopulmonary resuscitation. The code status was also listed in the resident's orders. When a resident was admitted or readmitted , the admitting nurse received a nurse-to-nurse report in addition to the hospital records. The admitting nurse entered the advanced directive orders. The unit secretary doubled checked the resident's identification band against the advance directive order in the resident's record for accuracy before it was applied to the resident. The electronic medical order for life sustaining treatment was mostly used when the resident needed to be transferred to the hospital, not for day-to-day or emergency use. The written order and the electronic medical order for life sustaining treatment should match. If a resident who wished to be do-not-resuscitate was resuscitated, they could be injured in the process, and it would be against their wishes. If a resident wanted to be resuscitated and was not, they would die. During an interview on [DATE] at 11:26 AM, Administrator #3 stated when a resident was admitted , they received hospital notes with advance directives and the admission nurse would verify the code status with the electronic Medical Order for Life Sustaining Treatment. The verification would be done by the physician. The unit secretary printed an identification band with the resident's code status. The Administrator was not sure if the dot on the identification band meant cardiopulmonary resuscitation or do-not-resuscitate. They were unaware of how the resident's chart or electronic Medical Order for Life Sustaining Treatment was updated if a resident's wishes changed. At 12:05 PM, Administrator #3 stated they expected the admitting nurse to confirm the paperwork from the hospital matched the facility's regarding advance directives and they should enter the order accurately in accordance with the electronic Medical Orders for Life Sustaining Treatment. During an interview on [DATE] at 12:53 PM, Licensed Practical Nurse Unit Coordinator #14 stated they were responsible for admissions, readmissions, and discharges. Advance directives were a part of admission and readmission. Advance directive orders were entered and were received by the nurse-to-nurse report and through the paperwork provided by the hospital. The social worker also confirmed advance directives. After the advance directive order was entered by nursing, the social worker verified it with the electronic Medical Orders for Life Sustaining Treatment, if the resident had one. Staff would check the resident's orders for code status. They stated they did not check Resident #87's electronic Medical Order for Life Sustaining Treatment when the resident was readmitted . During an interview on [DATE] at 1:44 PM, social worker #9 stated they discussed a resident's advance directives with the resident and/or the resident's family within 24 hours of admission. They checked the paperwork that came from the hospital and the electronic Medical Orders for Life Sustaining Treatment. A resident's advance directives were always reviewed either by nursing or by social work. They did not always document the advance directive was reviewed on readmissions. Both social work and nursing were responsible for a resident's advance directive plan of care and to make sure the facility records were updated if a resident came back from the hospital with a change in their electronic Medical Order for Life Sustaining Treatment. It was important the electronic Medical Orders for Life Sustaining Treatment and the physician's order in the resident's medical record matched so a mistake was not made if the resident had an emergency. _____________________________________________________________________________________________ Immediate Jeopardy was removed on [DATE] at 11:34 AM prior to survey exit based on the following corrective actions taken: -Resident #87's advance directives were reviewed and discussed with the resident who wished to have a do-not-resuscitate order. A do-not-resuscitate order was entered into the electronic medical record and the comprehensive care plan was updated. -The facility would no longer post code status sheets and staff would be required to look in the computer for code status. -100% of residents will be audited to ensure electronic Medical Orders for Life Sustaining Treatment, physician order in electronic medical record, care plan, and header in electronic medical record match. - Policies for advance directives were updated to include a review of any existing electronic Medical Orders for Life Sustaining Treatment and the inclusion of a triple check for all admissions and readmissions. The triple check will be conducted by the Admissions Nurse, social worker, and the medical provider. -Education was provided to the admission Nurse, social worker, and Medical Director regarding the policy change. -All staff will be educated where to access advance directives and will be included in the orientation of new employees. -All staff will be educated on the termination of the use of purple dots on the identification bracelets as an identifier for code status. -An audit tool was developed to compare the electronic Medical Orders for Life Sustaining Treatment and the physician orders match the residents' wishes. -All staff identified for education received education on [DATE] and [DATE]. The staff that did not receive education were to complete the education upon their return, prior to the start of their shift. -Interviews were completed on [DATE] to determine compliance with staff training and education including the Admissions Nurse, social worker, the Medical Director, and various interdisciplinary team members. 10NYCRR 400.21(c)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interviews during the recertification survey conducted 4/1/2024 - 4/5/2024, the facility did not ensure residents had the right to make choices about aspects o...

Read full inspector narrative →
Based on observation, record review, and interviews during the recertification survey conducted 4/1/2024 - 4/5/2024, the facility did not ensure residents had the right to make choices about aspects of their life in the facility that were significant to 1 of 1 resident (Resident #87) reviewed. Specifically, Resident #87 was not allowed to have cheese (brought in from the outside) melted on a bagel in the facility's microwave oven when they were relocated to different unit in the facility. Findings Include: The facility policy Use and Storage of Food Brought to Residents from the Outside dated 1/2021, documented training would be provided by dining services on safe food handling practice and on the policy regarding food brought to residents from the outside. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods were reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department. The facility policy Food Brought into Patients from the Outside dated 1/2022, documented if food prepared outside of the food and nutrition services department was allowed, nursing must verify that the patient has been prescribed a regular diet and nursing should document in the patient's chart the food items that were brought to the patient. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods are reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department. Resident #87 was admitted to the facility with diagnoses including hypertension and renal (kidney) disease. The 1/21/2024 Minimum Data Set documented the resident was cognitively intact and required set up assistance with eating. The comprehensive care plan initiated 12/20/2022 documented a focus of nutritional status with interventions including identify food preferences and cater to food preferences. The comprehensive care plan initiated 6/9/2023 documented a focus of resident preferences. Preferences would be individualized to promote autonomy, quality of life, and physical and emotional well-being. Interventions did not include the resident's preference for a bagel with melted cheese, During an interview on 4/1/2024 at 10:57 AM Resident #87 stated while living on the first floor they were allowed to have a Sunday treat which consisted of a bagel with melted cheese. The resident's friend brought in the cheese, and the bagel came from the facility kitchen. The cheese was melted on the bagel in the facility's microwave. When the resident relocated to the third floor, they were told staff could not microwave food received from outside sources. They stated they were upset because they could no longer have the bagel and melted cheese, they had become accustomed to having every Sunday. During an interview on 4/1/2024 at 11:15 AM registered nurse #2 stated that staff did not heat up residents' food for them and there was no microwave that could be used. Residents could have cold foods held in the dining room refrigerator, but they would have to eat the food cold as staff could not heat up the foods brought from outside. They stated they were not trained on how to reheat food or what temperatures food should be reheated to. During an interview on 4/1/2024 at 2:21 PM, the Food Service Director stated residents could not reheat food brought into them and were not allowed to use microwaves. They were unaware of nursing staff that had been trained on how to reheat food or what temperature to reheat food to. Food service staff could not do anything with foods brought in from outside the facility. During an interview on 4/3/2024 at 2:25 PM, licensed practical nurse #24 stated there was only a microwave in the staff breakroom and was not for resident use. They were unsure why there was a policy and thermometer near the microwave as they were not able to heat up residents' food on the units. They had not been trained on proper reheating temperatures or procedures. During an interview on 4/3/2024 at 2:35 PM, licensed practical nurse #23 stated they were not formally trained on how to reheat residents' food brought from the outside. Depending on the type of food and the container, staff could try to reheat food for residents. The only microwave on the 3rd floor unit was in the staff breakroom. The 1st floor was the only unit that had a microwave in the dining room area. During an interview on 4/3/24 at 2:39 PM, licensed practical nurse #22 stated food from the outside was often cold food and would not have needed to be reheated. There were guidelines on the unit for reheating food but there was no official training. During an interview on 4/3/24 at 2:45 PM, licensed practical nurse #21 stated staff could not use microwaves to reheat food for residents. They were not sure why there was a policy or thermometer in the staff breakroom as they do not use the microwave for residents. During an interview on 4/03/24 at 2:51 PM, the Administrator stated only the 1st floor had a microwave available to use in the dining room for residents' food to be reheated. They were not aware there were multiple policies for foods brought in from the outside which could be confusing for staff on reheating food. There were policies on the units for reheating food, but they were not sure if staff were trained. 10 NYCRR 415.5(b)(3)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0810 (Tag F0810)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure residents were provided special eating equipment when cons...

Read full inspector narrative →
Based on observation, interview, and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure residents were provided special eating equipment when consuming meals and snacks for 1 of 1 resident (Resident #57) reviewed. Specifically, Resident #57 was not provided with a two handled cup with a spout lid at meals as ordered. Findings include: The facility policy Assistive Eating Devices revised 1/2024 documented assistive eating devices were available to any resident for whom the equipment would be beneficial in assisting the resident's ability to self-feed. Nursing was responsible for ensuring that each individual received the assistive devices ordered for each meal. Resident #57 was admitted to the facility with diagnoses including transient ischemic attack (stroke), Alzheimer's disease, and dysphagia (difficulty swallowing). The 2/5/2024 Minimum Data Set assessment documented the resident had severe cognitive impairment, required substantial assistance with eating, and required a mechanically altered diet. The comprehensive care plan initiated 3/2/2022 documented a focus of activities of daily living with compromised self-sufficiency. Interventions effective 1/1/2024 included set-up and clean up assistance for feeding and a 2 handled cup. The comprehensive care plan initiated 7/10/2023 documented the resident had dysphagia (impaired swallowing). Interventions included alternate liquids and solids, and small bites/swallows. An intervention effective 9/18/2023 documented nectar thick liquids via a sippy cup with a spout. A 1/12/2024 speech language pathologist #18 evaluation documented the resident had mild to moderate oral/pharyngeal dysphagia. Recommendations included nectar thick liquids with a sippy cup with spout. A 1/12/2024 physician order documented nectar thick liquid with a sippy cup with a spout. A 4/1/24 occupational therapist #16 evaluation documented the resident was referred by nursing for improvements in feeding skills. Staff reported the resident was able to feed themself after set-up. The resident was seen during mealtime and was appropriately managing a 2 handled cup for drinks and regular silverware for food. The resident declined offers for assistance. The resident's care plan and certified nurse aide care card updated to reflect improvement. No skilled occupational therapy was warranted at that time. The 4/3/2024 occupational therapist #16 discharge summary documented the resident was able to feed themselves after set-up and required a two handled cup for drinks. The care instructions dated 4/1/2024 documented the resident received a pureed no added salt diet, nectar thick liquids, a 2 handled sip cup with a spout. Upright position during meals and 30-45 minutes after. During an observation on 4/1/2024 at 12:36 PM Resident #57's meal ticket documented adaptive equipment of a two handled cup with a sippy lid. During the following observations the resident was not provided with a two handled cup with a sippy lid for beverages: - on 4/1/2024 at 12:37 PM drinking cocoa. - on 4/2/2024 at 8:41 AM drinking milk and orange juice. - on 4/2/2024 at 12:22 PM drinking hot cocoa. - on 4/2/2024 at 12:27 PM licensed practical nurse #13 gave the resident a protein shake in a carton with a straw. - on 4/3/2024 at 8:40 AM drinking juice and a protein shake with a straw in the carton. - on 4/3/2024 at 10:54 AM drinking cocoa. - on 4/3/2024 at 12:37 PM drinking a protein shake with a straw from a carton. - on 4/5/2024 at 8:39 AM drinking a protein shake in a carton and juice from a cup with a straw. During an interview on 4/5/2024 at 8:45 AM, certified nursing aide # 8 stated the meal ticket indicated if adaptive equipment was needed, and staff checked for the presence of adaptive items if they were included on the meal ticket. If the resident was supposed to have adaptive equipment and did not, it could negatively impact them if they spilled the cup and got burned or they could choke. During an interview on 4/5/2024 at 9:04 AM, occupational therapist #16 stated it was not appropriate to give resident #57 a protein shake in a container or any cup with a straw and they should only have a two handled mug with a spout lid for beverages. It was important for this resident to have a two handled mug with a spout lid as it allowed them the highest level of independence with meals. During an interview on 4/5/2024, licensed practical nurse # 17 stated their role at mealtimes was to make sure residents did not choke. They stated if a resident required adaptive equipment for meals, it would be on their meal ticket. If the meal ticket documented a double handled cup with a spout, they should have received it. If the cups were not supplied, they should call the kitchen for a replacement. They stated it was important for a resident to have the adaptive equipment ordered because of choking risk. During an interview on 4/5/2024 at 11:24 AM, speech and language pathologist # 18 stated they evaluated the resident for a decline. They attempted to have the resident drink with a straw and the resident was not able to do so. They determined the two handled cup with a spout was the most appropriate device for the resident. They expected the resident to have the two handled cup with a spout for all liquids. They did not think a straw in the protein shake container was appropriate because the resident was not able to use it when previously evaluated. It was important for a resident to have the proper adaptive equipment for meals to prevent aspiration (food or liquid entering the lungs). During an interview on 4/5/2024 at 11:37 AM, registered nurse Unit Manager #2 stated when a resident required adaptive equipment for meals it was listed on their meal ticket and in the care plan. If the equipment was not delivered, staff should call the kitchen for the equipment. They stated a straw in a protein shake container or a regular cup with a flat lid and straw were not appropriate for Resident #57. No substitutions could be made to a resident's adaptive equipment before being evaluated by occupational therapy, physical therapy, or a speech and language pathologist. They stated Resident #57 required the adaptive equipment for safety reasons because they did not previously have the strength to suck from a straw. 10NYCRR 415.14(g)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0813 (Tag F0813)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure staff were educated on the policy and procedure regarding t...

Read full inspector narrative →
Based on observation, interview and record review during the recertification survey conducted 4/1/2024-4/5/2024, the facility did not ensure staff were educated on the policy and procedure regarding the use and storage of foods brought to residents from outside the facility to ensure safe and sanitary storage, handling, and consumption for 3 of 3 resident units (Units 1, 2, and 3). Specifically, staff were not aware of the policy and procedure to properly reheat, and measure temperatures of resident food brought in from outside the facility. Refer to F 561 Self Determination. Finding include: The facility policy Use and Storage of Food Brought to Residents from the Outside dated 1/2021, documented training would be provided by dining services on safe food handling practices and the policy regarding food brought to residents from the outside. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods are reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department (main kitchen). The facility policy Food Brought into Patients from the Outside dated 1/2022, documented if food prepared outside of the food and nutrition services department was allowed, nursing must verify that the patient was prescribed a regular diet. Nursing should document in the patient's chart the food items that were brought to the patient. If prepared food must be reheated before service, it may be reheated in the microwave oven available on the resident unit. Nursing should ensure that foods are reheated to 165 degrees Fahrenheit for at least 15 seconds before being served to the resident. These foods may not be brought into, or reheated in, the dining services department. During an interview on 4/1/2024 at 10:57 AM Resident #87 stated while living on the 1st floor they were allowed to have a Sunday treat which consisted of a bagel with melted cheese. The resident's friend brought in the cheese, and the bagel came from the facility kitchen. The cheese was melted on the bagel in the facility's microwave. When the resident relocated to the 3rd floor, they were told staff could not microwave food received from outside sources. They stated they were upset because they could no longer have the bagel and melted cheese, they had become accustomed to having every Sunday. The following observations were made on 4/3/2024 between 2:25 PM and 2:45 PM: - the 3rd floor Daffodil Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom. - the 3rd floor Tulip Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom. - the 2nd floor [NAME] Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom. - the 2nd floor Lily Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the resident dining room. - the 1st floor [NAME] Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom. - the1st floor [NAME] Court unit had a microwave, an internal probe thermometer, and a copy of the 1/2022 policy Food Brought into Patients from the Outside in the employee breakroom. During an interview on 4/1/2024 at 11:15 AM, registered nurse #2 stated that staff do not heat up residents' food for them and there was no microwave that could be used. Residents could have cold foods held in the dining room refrigerator or they would have to eat the food cold as staff could not heat up the foods brought from outside. Staff were not trained on how to reheat food or what temperatures should be reheated to. During an interview on 4/1/24 at 2:21 PM, the Food Service Director stated residents could not reheat food brought into them and were not allowed to use microwaves. They were unaware of any nursing staff that had been trained on how to reheat food or what temperature to reheat food. Food service staff could not do anything with foods brought in from the outside. During an interview on 4/3/24 at 2:25 PM, licensed practical nurse #24 stated there was only a microwave for staff in the staff breakroom and it was not for resident use. They were unsure why there was a policy and thermometer at the microwave as they were not able to heat up residents' food on the units. They had not been trained on proper reheating temperatures or procedures. Nursing staff would not check thermometers for proper accuracy or calibration. They were also unsure if the thermometers were sanitized or how to do so. During an interview on 4/3/24 at 2:35 PM, licensed practical nurse #23 stated they were not formally trained on how to reheat residents' food brought in from the outside. Depending on the type of food and container, staff could try to reheat food for residents. They believed food service staff would calibrate thermometers if needed. The only microwave on the unit was in the staff breakroom. Lily court was the only unit that had a microwave in the dining room area. During an interview on 4/3/24 at 2:39 PM, licensed practical nurse #22 stated food from the outside was often cold food and would not need to be reheated. There were guidelines on the unit but there was no official training. Sani cloth wipes could be used to wipe down thermometer probes between uses. During an interview on 4/3/24 at 2:45 PM, licensed practical nurse #21 stated staff should not use microwaves to reheat food for residents. There should be a microwave for staff use and one for residents to use, but they were not sure where a microwave was for resident use. They were not sure why there was a policy or thermometer in the staff breakroom as they do not use them. During an interview on 4/3/24 at 2:51 PM, the Administrator stated only Lily court had a microwave available to use in the dining room for reheating residents' food. There were policies on the units, but they were not sure if staff were trained on the policy and procedure. The facility tried to only take food that would not require reheating. They stated there should be one policy and procedure. Staff should not know what to do with food brought in from the outside. 10NYCRR 415.14(h)
Feb 2022 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Based on observation and interview during the recertification survey conducted 2/1/22-2/4/22, the facility failed to provide housekeeping and maintenance services necessary to maintain a sanitary, ord...

Read full inspector narrative →
Based on observation and interview during the recertification survey conducted 2/1/22-2/4/22, the facility failed to provide housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior for 3 of 3 residents (Residents #19, 25 and 91) reviewed. Specifically, Residents #19, 25 and 91 had unclean room floors and Resident #19 had a torn/stained floor mattress. Findings include: The facility policy Damp Mopping Hard Floor Surfaces with the Microfiber Mop dated 10/1/18 documents to begin damp mopping the floor by placing microfiber mop on floor and pushing forward along all corners and edges of the floor. This serves to push dirt out of the corners and edges of the room and prevents build-up. As floor is damp mopped, move any furniture or items on floor, sweep floor, and then return items and furniture to proper place. Be sure to mop under and behind the bed and furniture which cannot be moved, push tool and dirt to doorway. The facility policy Environmental Services Equipment dated 10/1/18 documents the care and upkeep of all equipment by the Environmental Services Department is the responsibility of all members of the Department and must be carried out on daily basis. The following observations were made on 2/1/22: - at 12:08 PM, Resident #25 was sitting in bed in their room, the floor was unclean with visible smears and spots. - at 4:40 PM, Resident #19 was lying in bed, with a mattress beside the bed on the floor. The mattress was torn, spotted, and stained with white blotches. On 2/2/22 at 2:00 PM, an anonymous resident stated during the resident council meeting, that resident rooms and bathrooms had not been cleaned consistently. The resident stated their room had not been cleaned in the last 3-4 days. The following observations were made on 2/3/22: - at 12:26 PM, Resident #19 was lying in bed with a mattress on the floor beside their bed. The floor mattress had a large tear, approximately 6-8 inches across, and had spots of white liquid on it. - at 12:29 PM, Resident#25 was in their room. The floor was spotted and smeared and had dirty footprints. The following observations were made on 2/4/22: - at 12:49 PM, Resident #91 was observed in their room. The shelving had dust and debris underneath. There was dust buildup in the corners of the floor. The resident stated they were allergic to dust. - at 9:43 AM, the rooms of Residents #19 and 25 had dirty floors with smears and debris. When interviewed on 2/4/22 at 9:43 AM, housekeeper #1 stated they went to the unit every day to clean, and the resident rooms were wiped down. The housekeeper stated cleaning included wiping down the furniture, cleaning the bathrooms, emptying the garbage, and mopping the floors. The housekeeper stated that the floor solution did not leave floors smeared or streaked and the floors should look clean and not have streaks after they had been washed. During an interview on 2/4/22 at 10:08 AM, the Director of Environmental Services stated that nurses requested the floor mats from environmental services. The floor mats should be in good condition without tears or stains. The condition of the mattress in room Resident #19's room was unacceptable and should have been covered or discarded. During an interview on 2/4/22 at 12:49 PM, Resident #91 stated that the housekeeper came in and barely cleaned anything. The resident stated they did not see the housekeeper dust or wipe any items off and was not mopping the floor daily. 10NYCRR 415.5(h)(2)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observation, record review and interview during the recertification survey conducted 2/1/22-2/4/22, the facility failed to ensure residents who were unable to carry out activities of daily li...

Read full inspector narrative →
Based on observation, record review and interview during the recertification survey conducted 2/1/22-2/4/22, the facility failed to ensure residents who were unable to carry out activities of daily living (ADLs) received the necessary services to maintain personal grooming for 1 of 5 residents (Resident #34) reviewed. Specifically, Resident #34 was not provided with facial hair grooming per their preference. Findings include: The facility policy ADL Assistance revised 2/4/10, documents necessary care and services are provided to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, subject to the residents right of self-determination. Based on the Comprehensive Care Plan, the facility will ensure that: a resident who is unable to carry out activities of daily living receives the necessary services to maintain good nutrition, grooming and personal and oral hygiene. Resident #34 had diagnoses including pneumonia, chronic obstructive pulmonary disease (COPD), and syncope. The 1/21/22 Minimum Data Set (MDS) assessment documented the resident was had moderate cognitive impairment and required extensive assistance of two persons with activities of daily living (ADLs) including personal hygiene and dressing. The comprehensive care plan (CCP) effective 11/1/21 documented the resident had compromised self-sufficiency in ADLs. Interventions included encourage the resident to actively participate in ADLs and provide extensive assistance with upper body dressing and hygiene. The 11/1/21 care instructions documented the resident required extensive assistance of one person with personal hygiene. The certified nurse aide (CNA) ADL documentation record documented the resident was provided extensive assistance with personal hygiene on 2/1/22, 2/2/22 and 2/3/22 on the day and evening shifts. The following observations of Resident #34 were made: - on 2/1/22 at 11:13 AM, the resident had facial hair on their chin, approximately 1 inch in length. The resident stated they did not like the hair on their chin, but they were unable to remove it themself. - on 2/2/22 at 10:49 AM and 1:06 PM; on 2/3/22 at 9:38 AM; and on 2/4/22 at 9:17 AM the resident was in their room, sitting in a recliner chair and had long facial hair on their chin. When interviewed on 2/4/22 at 9:20 AM, CNA #7 stated personal hygiene included toileting, bathing, providing peri care, applying lotion, brushing hair and shaving. The CNA stated they did not ask the Resident #34 if they wanted their chin shaved and did not shave the resident's chin. The CNA stated they should have asked the resident if they wanted to be shaved because the resident had pain in their hands and was unable to shave themself. When interviewed on 2/4/22 at 9:28 AM, licensed practical nurse (LPN) #8 stated personal hygiene included showers, bed baths, denture cleaning, oral hygiene, hair care, ensuring proper footwear, shaving and nail care. The LPN stated a CNA should ask the resident if they wanted to be shaved and shave them if they did. Shaving should be included as part of personal hygiene and should be performed daily if requested by the resident. 10NYCCR 415.12(a)(3)
Aug 2019 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews during the recertification survey, the facility did not ensure the resident e...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews during the recertification survey, the facility did not ensure the resident environment remained free of accident hazards for 1 of 2 residents (Resident #495) reviewed for accidents. Specifically, Resident #495's portable oxygen tank was observed not secured in a carrier during use for administration of a nebulizer treatment. The 6/2019 Medical Gas Cylinder policy stated all oxygen tanks, full or empty, were to be secured with a chain, in a wheeled base or in an oxygen container rack. Resident #495 was admitted to the facility on [DATE] with diagnoses including respiratory failure and malignant lung neoplasm (lung cancer). The 8/20/19 Minimum Data Set (MDS) assessment documented the resident was cognitively intact and required moderate assistance with activities of daily living (ADLs). The 8/18/19 physician order documented ipratropium-albuterol 0.5 milligrams (mg) and 3 mg in 3 milli-liters (ml) solution for nebulization (medication administered in the form of a mist inhaled into the lungs) three times daily at 8:00 AM, 2:00 PM, 8:00 PM for 3 days and every 8 hours as needed (prn) for shortness of breath. On 8/20/19 at 1:40 PM, LPN #1 was observed administering a nebulizer treatment to the resident. She removed the oxygen tank from the carrier located on the resident's wheelchair and placed it, unsecured, on the floor in front of the resident. The resident was seated upright in his recliner and the oxygen tank was within 3 feet of the recliner. LPN #1 prepared the nebulizer solution into the administration chamber, attached the administration tubing to the oxygen tank, placed the mask on the resident and turned on the oxygen. She set a timer on her cellphone to remind her when to return and disconnect the nebulizer. She returned to the resident's room when the alarm sounded on her phone, disconnected the nebulizer from the oxygen tank and returned the tank to the carrier on the wheelchair. The 11/30/18 Nursing Orientation Competence Verification Form documented licensed practical nurse (LPN) #1 was competent in oxygen therapy including the use and storage of portable oxygen tanks. When interviewed on 8/20/19 at 1:50 PM, LPN #1 stated there were only two nebulizer machines on the unit and a power cord had to be shared between them. The power cord was in use, so she used the oxygen tank to administer the nebulizer. She stated she was not aware of a policy or any reason why an unsecured oxygen tank could not be used. When interviewed on 8/21/19 at 11:15 AM, registered nurse (RN) Unit Manager #2 stated oxygen tanks were expected to always be secured. She stated if the tank had fallen over it would have become a rocket (projectile) and was a safety issue. She stated oxygen storage was taught in initial orientation and when a new employee was oriented to the unit. When interviewed on 8/22/19 at 9:20 AM, the Director of Maintenance Services stated all oxygen tanks were stored in metal racks or wheeled carriers to prevent the tanks from being tipped over. He stated it was not acceptable to ever use an oxygen tank that was not secured. He stated there would be a rocketing effect if the tank tipped over and the top came off. He stated the unsecured oxygen tank was dangerous. 10NYCRR 415.12(h)(1)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interview during the recertification survey, the facility did not maintain drug and biological storage and labeling in accordance with currently accepted profe...

Read full inspector narrative →
Based on observation, record review, and interview during the recertification survey, the facility did not maintain drug and biological storage and labeling in accordance with currently accepted professional standards for 1 of 4 medication room refrigerators (Violet Unit), and 2 of 4 medication carts (Violet and [NAME] Units) reviewed for medication storage and labeling. Specifically, expired biologicals and medications were observed in medication carts and medication room refrigerators. Findings include: There was no facility policy regarding expired medication checks. During a medication storage observation on 8/20/19 at 8:55 AM with licensed practical nurse (LPN) #4, the [NAME] medication room refrigerator contained an undated opened stock vial of Aplisol (tuberculin test serum). There was an undated opened stock vial of Xylocaine (local anesthetic) in the top drawer of medication cart #1. During a medication storage inspection on 8/20/19 at 9:15 AM with LPN #5, the [NAME] medication cart contained an open bottle of aspirin 325 milligrams (mg) with a manufacturer's expiration date of 7/2019. When interviewed on 8/20/19 at 1:21 PM, LPN #4 stated the nurse was supposed to write the opened date on the vial and box when they first accessed a stock vial. She stated a stock vial expired 28 days after it was first opened. If it was not dated, the bottle was considered expired. She stated the nurse manager was responsible to check expiration dates in the medication rooms, the medication refrigerators, and the medication overstock on a monthly basis. The medication nurses were to check each medication expiration date prior to administering the medication. The Aplisol and Xylocaine were undated and were considered expired. She was not aware of any resident receiving either medication. When interviewed on 8/20/19 at 2:21 PM, LPN #5 stated the medication nurse was responsible for checking the expiration date prior to administering the medication, and there were no residents receiving aspirin on the day shift medication pass. She stated the stock bottle of aspirin was expired. She was unsure of who was responsible to routinely check the medication room, refrigerators, or carts for expired medications. When interviewed on 8/20/19 at 2:48 PM, registered nurse (RN) Unit Manager #2 stated stock medications were to be checked on a weekly basis by the full-time overnight nurse, and she was not aware of a check sheet that was implemented. She expected each nurse to check the expiration dates prior to administering each medication. She stated the nurse opening the vial was supposed write the date it was opened on the vial or box, preferably both. If it was not dated, the vial was considered expired. The vials were good for 28 days once opened. She stated the Xylocaine should not have been in the top drawer of the medication cart as it was not presently being used and should have been discarded. When interviewed on 8/20/19 at 3:26 PM, RN Unit Manager #7 stated mock survey rounding was done monthly and included checking for expired medications. A random leadership team member was responsible for checking medication expiration dates during the monthly rounding. He stated the medication expiration checks were not specifically documented, and he expected the nurse administering a medication to check the expiration date of that medication. When interviewed on 8/22/19 at 9:45 AM, the Director of Nursing (DON) stated there was no policy for checking expired medications, and it was an unwritten practice that the night shift nurse was responsible for cleaning medication carts monthly, which included checking for expired medications. She stated the night shift nurse was responsible for checking the medication room refrigerators for expired medications when checking the refrigerator temperatures nightly. The night shift nurse was also responsible for checking the stock medications on the shelves in the medication rooms. She stated resident specific Xylocaine was labeled by the pharmacy and should have been discarded if used for a one time only dose. The tuberculin serum should have been dated by the nurse when they opened it and was good for 28 days. If not dated, it was to be considered expired and should have been discarded. The medication cart cleaning and checking expiration dates were not documented. All nurses should check dates prior to them administering each medication. 10NYCRR 415.18(d)(e)(1-4)
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 22% annual turnover. Excellent stability, 26 points below New York's 48% average. Staff who stay learn residents' needs.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), $35,175 in fines. Review inspection reports carefully.
  • • 8 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $35,175 in fines. Higher than 94% of New York facilities, suggesting repeated compliance issues.
  • • Grade D (48/100). Below average facility with significant concerns.
Bottom line: Trust Score of 48/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Ideal Senior Living Center's CMS Rating?

CMS assigns IDEAL SENIOR LIVING CENTER an overall rating of 2 out of 5 stars, which is considered below average nationally. Within New York, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Ideal Senior Living Center Staffed?

CMS rates IDEAL SENIOR LIVING CENTER's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 22%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Ideal Senior Living Center?

State health inspectors documented 8 deficiencies at IDEAL SENIOR LIVING CENTER during 2019 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 7 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Ideal Senior Living Center?

IDEAL SENIOR LIVING CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 150 certified beds and approximately 120 residents (about 80% occupancy), it is a mid-sized facility located in ENDICOTT, New York.

How Does Ideal Senior Living Center Compare to Other New York Nursing Homes?

Compared to the 100 nursing homes in New York, IDEAL SENIOR LIVING CENTER's overall rating (2 stars) is below the state average of 3.1, staff turnover (22%) is significantly lower than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Ideal Senior Living Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Ideal Senior Living Center Safe?

Based on CMS inspection data, IDEAL SENIOR LIVING CENTER has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in New York. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Ideal Senior Living Center Stick Around?

Staff at IDEAL SENIOR LIVING CENTER tend to stick around. With a turnover rate of 22%, the facility is 24 percentage points below the New York average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 13%, meaning experienced RNs are available to handle complex medical needs.

Was Ideal Senior Living Center Ever Fined?

IDEAL SENIOR LIVING CENTER has been fined $35,175 across 1 penalty action. The New York average is $33,431. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Ideal Senior Living Center on Any Federal Watch List?

IDEAL SENIOR LIVING CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.