HELEN HAYES HOSPITAL R H C F

51 N RT 9W, WEST HAVERSTRAW, NY 10993 (845) 786-4000
Government - State 25 Beds STATE OF NEW YORK COMPTROLLER'S OFFICE Data: November 2025
Trust Grade
90/100
#46 of 594 in NY
Last Inspection: February 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Helen Hayes Hospital R H C F in West Haverstraw, New York, has received a Trust Grade of A, indicating it is highly recommended and considered excellent. Ranking #46 out of 594 facilities in New York places it in the top half of the state, and it is the top facility out of 10 in Rockland County. The facility is newly inspected with one minor concern noted, but overall it has a strong performance with no fines and excellent staffing levels, having more RN coverage than 98% of New York facilities. Staffing is a strength, with a turnover rate of 31%, which is better than the state average. However, a specific incident was noted where a resident's care plan did not address anticoagulant use adequately, raising concerns about potential risks for bleeding. Overall, the facility demonstrates many strengths, but families should be aware of the need for thorough care planning.

Trust Score
A
90/100
In New York
#46/594
Top 7%
Safety Record
Low Risk
No red flags
Inspections
Too New
0 → 1 violations
Staff Stability
○ Average
31% turnover. Near New York's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New York facilities.
Skilled Nurses
✓ Good
Each resident gets 209 minutes of Registered Nurse (RN) attention daily — more than 97% of New York nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
: 0 issues
2025: 1 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (31%)

    17 points below New York average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 31%

15pts below New York avg (46%)

Typical for the industry

Chain: STATE OF NEW YORK COMPTROLLER'S OFF

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 1 deficiencies on record

Feb 2025 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

Resident #169 was admitted with diagnoses including Congestive Heart Failure, Atrial Fibrillation (irregular heartbeat), and Pulmonary Embolism. The 2/3/25 Physician Order documented Apixaban 2.5 mg ...

Read full inspector narrative →
Resident #169 was admitted with diagnoses including Congestive Heart Failure, Atrial Fibrillation (irregular heartbeat), and Pulmonary Embolism. The 2/3/25 Physician Order documented Apixaban 2.5 mg (an anticoagulant) twice daily for Deep Vein Thrombosis Prophylaxis. There was no documented evidence in the 2/3/25 Baseline Care Plan to address the use of anticoagulants or the instructions needed to provide effective care that included measurable goals and/or interventions related to risk for bleeding/bruising. During an interview and observation on 2/5/25 at 4:16 PM the Administrator stated there were no anticoagulant baseline care plans in the computer system but they stated in the resident baseline care plan there was a section titled Knowledge-Based and in that section it stated to monitor for bleeding. When the administrator attempted to view the baseline care plan interventions in the regular viewable settings where all nurses and certified nursing aides could view the plan, it could not be seen outside of the administrator's computer view. The Administrator stated they were not sure why the interventions did not transfer over into the all-viewer system. During an interview on 2/05/25 at 4:21 PM the Assistant Director of Nursing stated the admission nurse was responsible for creating and/or putting baseline care plans in the system. The Assistant Director of Nursing, stated care plans were updated once a week and reviewed weekly and as needed. The Assistant Director of Nursing was asked how staff would have been able to know what interventions or monitoring was needed for anticoagulants and the Assistant Director of Nursing stated, staff would have known what interventions to put in place based on the medication's prescribed, registered nurse critical thinking, and the residents condition. 10 NYCRR 415.11 Based on observation, interview, and record review conducted during the Recertification Survey from 2/4/2025-2/7/2025, the facility did not ensure the development within 48 hours of baseline care plans for each resident that included the minimum healthcare information necessary to meet resident needs for and 1 of 1 resident (Resident #15) reviewed for Hospitalization and 1 of 1 resident (Resident #169) reviewed for Anticoagulant Use. Specifically, for Resident #15 and Resident #169 the baseline care plan did not address the use of physician prescribed anticoagulants (medications to prevent or treat blood clots). The Findings are: The policy titled Anticoagulant Management dated 7/8/2020 documented the facility will ensure the safe use of anticoagulants in the entire hospital by monitoring for bleeding or hospital acquired thromboembolism and adjust or discontinue anticoagulant therapy following evidence-based guidelines. Resident #15 was admitted with diagnosis of Pneumonia, Atrial Fibrillation, and Chronic Obstructive Pulmonary Disease The 11/6/24 Physician Order documented Apixaban 2.5 mg (an anticoagulant) twice daily for Atrial Fibrillation. There was no documented evidence in the 11/6/24 Baseline Care Plan to address the use of anticoagulants or the instructions needed to provide effective care that included measurable goals and/or interventions related to risk for bleeding/bruising.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in New York.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New York facilities.
  • • Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Helen Hayes Hospital R H C F's CMS Rating?

CMS assigns HELEN HAYES HOSPITAL R H C F an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Helen Hayes Hospital R H C F Staffed?

CMS rates HELEN HAYES HOSPITAL R H C F's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 31%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Helen Hayes Hospital R H C F?

State health inspectors documented 1 deficiencies at HELEN HAYES HOSPITAL R H C F during 2025. These included: 1 with potential for harm.

Who Owns and Operates Helen Hayes Hospital R H C F?

HELEN HAYES HOSPITAL R H C F is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility is operated by STATE OF NEW YORK COMPTROLLER'S OFFICE, a chain that manages multiple nursing homes. With 25 certified beds and approximately 21 residents (about 84% occupancy), it is a smaller facility located in WEST HAVERSTRAW, New York.

How Does Helen Hayes Hospital R H C F Compare to Other New York Nursing Homes?

Compared to the 100 nursing homes in New York, HELEN HAYES HOSPITAL R H C F's overall rating (5 stars) is above the state average of 3.1, staff turnover (31%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Helen Hayes Hospital R H C F?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Helen Hayes Hospital R H C F Safe?

Based on CMS inspection data, HELEN HAYES HOSPITAL R H C F has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New York. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Helen Hayes Hospital R H C F Stick Around?

HELEN HAYES HOSPITAL R H C F has a staff turnover rate of 31%, which is about average for New York nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Helen Hayes Hospital R H C F Ever Fined?

HELEN HAYES HOSPITAL R H C F has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Helen Hayes Hospital R H C F on Any Federal Watch List?

HELEN HAYES HOSPITAL R H C F is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.