Cypress Pointe Rehabilitation Center
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Cypress Pointe Rehabilitation Center in Wilmington, North Carolina, has earned a Trust Grade of A, indicating it is highly recommended and performs excellently compared to other facilities. Ranked #25 out of 417 in the state, it is in the top half of North Carolina nursing homes, and it is the top facility out of 11 in New Hanover County. The facility has maintained a stable trend over the last two years, with only one reported issue in both 2024 and 2025. While staffing is rated average at 3 out of 5 stars, the turnover rate of 51% aligns closely with the state average, suggesting that while some staff may leave, many remain. Notably, there have been no fines, which is a positive sign; however, there were concerns about care practices, such as failing to monitor the weight of a resident with heart issues and not checking tube placement before administering feeding to another resident, indicating some areas need improvement. Overall, Cypress Pointe shows a mix of strengths and weaknesses that families should consider carefully.
- Trust Score
- A
- In North Carolina
- #25/417
- Safety Record
- Low Risk
- Inspections
- Holding Steady
- Staff Stability ⚠ Watch
- 51% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most North Carolina facilities.
- Skilled Nurses ○ Average
- Each resident gets 40 minutes of Registered Nurse (RN) attention daily — about average for North Carolina. RNs are the most trained staff who monitor for health changes.
- Violations ✓ Good
- Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
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5-Star Quality Measures · Strong clinical quality outcomes
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Near North Carolina avg (46%)
Higher turnover may affect care consistency
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 5 deficiencies on record
Mar 2025
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff and Physician interviews, the facility failed to maintain complete medical records by not docu...
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Feb 2024
1 deficiency
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0692
(Tag F0692)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #71 was admitted to the facility on [DATE] with diagnoses including heart failure, protein calorie malnutrition, and...
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Sept 2022
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interview and Nurse Practitioner interview the facility failed to provide tube feeding management ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0727
(Tag F0727)
Could have caused harm · This affected 1 resident
Based on record review, and staff interviews the facility failed to prevent the Director of Nursing (DON) from serving as a charge nurse and having a resident care assignment including working on the ...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Comprehensive Care Plan
(Tag F0656)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interview and Nurse Practitioner interview the facility failed to implement a specific plan of car...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in North Carolina.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most North Carolina facilities.
- • Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Cypress Pointe Rehabilitation Center's CMS Rating?
CMS assigns Cypress Pointe Rehabilitation Center an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Cypress Pointe Rehabilitation Center Staffed?
CMS rates Cypress Pointe Rehabilitation Center's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 51%, compared to the North Carolina average of 46%. RN turnover specifically is 58%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Cypress Pointe Rehabilitation Center?
State health inspectors documented 5 deficiencies at Cypress Pointe Rehabilitation Center during 2022 to 2025. These included: 4 with potential for harm and 1 minor or isolated issues.
Who Owns and Operates Cypress Pointe Rehabilitation Center?
Cypress Pointe Rehabilitation Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SOVEREIGN HEALTHCARE HOLDINGS, a chain that manages multiple nursing homes. With 90 certified beds and approximately 78 residents (about 87% occupancy), it is a smaller facility located in Wilmington, North Carolina.
How Does Cypress Pointe Rehabilitation Center Compare to Other North Carolina Nursing Homes?
Compared to the 100 nursing homes in North Carolina, Cypress Pointe Rehabilitation Center's overall rating (5 stars) is above the state average of 2.8, staff turnover (51%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Cypress Pointe Rehabilitation Center?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Cypress Pointe Rehabilitation Center Safe?
Based on CMS inspection data, Cypress Pointe Rehabilitation Center has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Cypress Pointe Rehabilitation Center Stick Around?
Cypress Pointe Rehabilitation Center has a staff turnover rate of 51%, which is 5 percentage points above the North Carolina average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Cypress Pointe Rehabilitation Center Ever Fined?
Cypress Pointe Rehabilitation Center has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Cypress Pointe Rehabilitation Center on Any Federal Watch List?
Cypress Pointe Rehabilitation Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.