Arbor Acres United Methodist Retirement Community

1250 Arbor Road, Winston Salem, NC 27104 (336) 724-7921
Non profit - Corporation 6 Beds Independent Data: November 2025
Trust Grade
90/100
#4 of 417 in NC
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Arbor Acres United Methodist Retirement Community in Winston Salem, North Carolina, has received a Trust Grade of A, indicating it is excellent and highly recommended for families considering care options. The facility ranks #4 out of 417 statewide, placing it in the top tier of North Carolina nursing homes, and it is the top choice among 13 facilities in Forsyth County. The trend is improving, with the number of issues decreasing from one in 2022 to none in 2025, showing progress in care quality. Staffing is a strength, achieving a perfect 5/5 rating and having a turnover rate of 31%, which is considerably lower than the state average of 49%. However, the facility has less RN coverage than 76% of North Carolina homes, which is a concern as RNs are crucial for identifying health issues. There was one incident noted where the facility did not properly document pneumococcal immunization status for two residents, indicating a potential gap in care that could affect health outcomes. Despite this, the absence of fines and the overall high ratings reflect a commitment to quality care, making it a strong option for families.

Trust Score
A
90/100
In North Carolina
#4/417
Top 1%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
1 → 0 violations
Staff Stability
○ Average
31% turnover. Near North Carolina's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most North Carolina facilities.
Skilled Nurses
✓ Good
Each resident gets 54 minutes of Registered Nurse (RN) attention daily — more than average for North Carolina. RNs are trained to catch health problems early.
Violations
✓ Good
Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2022: 1 issues
2025: 0 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (31%)

    17 points below North Carolina average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 31%

15pts below North Carolina avg (46%)

Typical for the industry

The Ugly 1 deficiencies on record

Nov 2022 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and record review, the facility failed to ensure the residents' medical record included pneumococcal i...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and record review, the facility failed to ensure the residents' medical record included pneumococcal immunization status for 2 of 5 residents (Resident #3 and #56) reviewed for pneumococcal immunization status. The findings included: A review of the facility policy (revised 9/22) Immunization Policy, read: upon admission nursing staff will document in the Immunization Record the resident's history of immunization with the pneumococcal vaccine, influenza vaccine, and COVID-19 vaccine. 1) Resident #3 was admitted to the facility on [DATE] with diagnoses that included a pelvic fracture and Alzheimer's disease. The admission Minimum Data Set (MDS), dated [DATE], for Resident #3 was reviewed for the immunization section. The pneumococcal vaccine questions had documentation that read: the vaccine was not up to date and had not been offered. A review of Resident #3's medical record revealed there was no documentation to indicate whether the Resident received or refused a pneumococcal vaccine. An interview was conducted with the Director of Nursing (DON) on 11/09/2022 at 1:39 p.m. She reviewed the medical record for Resident #3 and revealed she had been unable to locate a consent for the Pneumococcal vaccine or a record of her pneumococcal vaccination history. She stated it was her expectation that the information be obtained by the admission nurse and entered into the chart within 48 hours of admission. 2) Resident #56 was admitted to the facility on [DATE] with diagnoses that included atrial fibrillation and heart failure. The admission MDS dated [DATE], for Resident #56 was reviewed for the immunization section. The pneumococcal vaccine questions had documentation that read: the vaccine was not up to date and had not been offered. A review of Resident #56's medical record revealed there was no documentation to indicate whether the Resident received or refused a pneumococcal vaccine. An interview was conducted with the DON on 11/09/2022 at 1:39 p.m. She reviewed the medical record for Resident #56 and revealed she had been unable to locate a consent for the Pneumococcal vaccine or a record of his pneumococcal vaccination history. She stated it was her expectation that the information be obtained by the admission nurse and entered into the chart within 48 hours of admission.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in North Carolina.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most North Carolina facilities.
  • • Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Arbor Acres United Methodist Retirement Community's CMS Rating?

CMS assigns Arbor Acres United Methodist Retirement Community an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Arbor Acres United Methodist Retirement Community Staffed?

CMS rates Arbor Acres United Methodist Retirement Community's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 31%, compared to the North Carolina average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Arbor Acres United Methodist Retirement Community?

State health inspectors documented 1 deficiencies at Arbor Acres United Methodist Retirement Community during 2022. These included: 1 with potential for harm.

Who Owns and Operates Arbor Acres United Methodist Retirement Community?

Arbor Acres United Methodist Retirement Community is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 6 certified beds and approximately 4 residents (about 67% occupancy), it is a smaller facility located in Winston Salem, North Carolina.

How Does Arbor Acres United Methodist Retirement Community Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Arbor Acres United Methodist Retirement Community's overall rating (5 stars) is above the state average of 2.8, staff turnover (31%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Arbor Acres United Methodist Retirement Community?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Arbor Acres United Methodist Retirement Community Safe?

Based on CMS inspection data, Arbor Acres United Methodist Retirement Community has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Arbor Acres United Methodist Retirement Community Stick Around?

Arbor Acres United Methodist Retirement Community has a staff turnover rate of 31%, which is about average for North Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Arbor Acres United Methodist Retirement Community Ever Fined?

Arbor Acres United Methodist Retirement Community has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Arbor Acres United Methodist Retirement Community on Any Federal Watch List?

Arbor Acres United Methodist Retirement Community is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.