WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES

735 SUSQUEHANNA ROAD, FORT WASHINGTON, PA 19034 (215) 542-8110
Non profit - Corporation 9 Beds ACTS RETIREMENT-LIFE COMMUNITIES Data: November 2025
Trust Grade
90/100
#147 of 653 in PA
Last Inspection: February 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Willowbrooke Court at Fort Washington Estates has an excellent Trust Grade of A, indicating high-quality care and a strong reputation among facilities. They rank #147 out of 653 in Pennsylvania, placing them in the top half of nursing homes statewide, and #19 out of 58 in Montgomery County, meaning only a handful of local options are better. The facility is on an improving trend, having reduced their issues from two in 2023 to one in 2025. Staffing is a strength here, with a perfect 5-star rating and more RN coverage than 97% of Pennsylvania facilities, although their staff turnover is average at 50%. However, there are some concerns, including a recent incident where a nurse administered medication without gloves and failed to wash her hands, as well as a case where a resident with dementia eloped due to inadequate supervision. Additionally, there were issues with garbage disposal practices that need attention.

Trust Score
A
90/100
In Pennsylvania
#147/653
Top 22%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
2 → 1 violations
Staff Stability
⚠ Watch
50% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Pennsylvania facilities.
Skilled Nurses
✓ Good
Each resident gets 109 minutes of Registered Nurse (RN) attention daily — more than 97% of Pennsylvania nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 2 issues
2025: 1 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, fire safety.

The Bad

Staff Turnover: 50%

Near Pennsylvania avg (46%)

Higher turnover may affect care consistency

Chain: ACTS RETIREMENT-LIFE COMMUNITIES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 3 deficiencies on record

Feb 2025 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on observations, review of clinical records, and interviews with facility staff, it was determined that the facility failed to ensure that physician orders were followed for one of two residents...

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Based on observations, review of clinical records, and interviews with facility staff, it was determined that the facility failed to ensure that physician orders were followed for one of two residents observed during medication administration. (Resident R111) Findings include: On February 24, 2025, 8:20 a.m., observed that Employee E5, a Registered Nurse, administered to Resident R111, the medicine, Bicalutamide Oral Tablet 50 MG (Bicalutamide), give 50 milligrams by mouth one time a day for prostate cancer related to Malignant Neoplasm of Prostate; but, E5 administered the medicine, Bicalutamide Oral Tablet without wearing gloves when handling Bicalutamide medication and E5 did not wash her hands after. Review of physician order for Resident R111, revealed an order, dated December 11, 2024, to administer 'Bicalutamide Oral Tablet 50 mg., give 50 mg., by mouth one time a day for prostate cancer related to Malignant Neoplasm of Prostate, wear gloves when handling this medication and wash your hands after use, warning: requires special handling by those who are pregnant or suspect or anticipate pregnancy. It could potentially have an adverse effect on a male fetus'. The Registered Nurse, E5 did not follow the physician order to administer Bicalutamide Oral Tablet. On February 24, 2025, 8:21 a.m., observed that Employee E5, was going to administer to Resident R111, the medicine Torsemide Oral Tablet 10 mg., two tablets by mouth. After safely preventing Employee E5 the administration of Torsemide Oral Tablet 10 mg. two tablets; Registered Nurse was asked to double check the medicine; the nurse stated it was Torsemide Oral Tablet 10 mg., two tablets. When asked the Registered Nurse to double check the physician order; Employee E5 checked the physician order, and sated that the physician order was as follows: Torsemide Oral Tablet 20 mg., give two tablets to equal 40 mg, by mouth, in the morning, every other day; then, E5 did administer the physician ordered Torsemide Oral Tablet 40 mg, to R111. Review of physician order for Resident R111, revealed an order, dated January 14, 2025, to administer Torsemide Oral Tablet 20 mg., give two tablets to equal 40 mg, by mouth. At the time of the finding, during an interview with the Director of Nursing, confirmed the above findings.
Jul 2023 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, review of facility policies and documentation and interviews with residents and staff, it was d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, review of facility policies and documentation and interviews with residents and staff, it was determined that the facility failed to adequately supervise one of seventeen residents reviewed (Resident R110) resulting in Resident R110 eloping from the facility. Findings include: Review of the facility policy title Clinical Guideline; Elopement revised [DATE], stated that the facility was, to strive to identify residents in Willowbrooke Court (WBC) who are at risk for wandering and potential elopement and provide a safe environment while maintaining their highest practicable level of physical, mental, and psychosocial well-being. Review of Resident R110's clinical record revealed the resident was admitted on [DATE], with diagnosis including dementia with psychotic disturbance (the mental state where someone is not sure what's real or not, which can include paranoid or delusional thoughts as well as hallucinations. Psychosis can be a complication of dementia, which is the greatest risk factor for development of psychotic symptoms in the geriatric population). Review of Resident R110's clinical record revealed a Wandering Risk Assessment (Scale) completed on [DATE], which indicated the resident was at high risk to wander. Review of Resident R110's Minimum Data Set (MDS-assessment of resident care needs) dated [DATE], revealed that the resident had a BIMS (Brief Interview for Mental Status) score of 12 which indicated that the resident's cognitive status was moderately impaired. Review of Resident R110's clinical record revealed a care plan dated [DATE], for being at risk for wandering which included placement of a Wander Alert device which will be checked for function and expiration weekly. Review of Resident R110's nursing note dated [DATE], at 2:25 p.m. revealed that at 11:20 a.m. the charge nurse, Employee E5, observed Resident R110 to be walking unattended in the parking lot using her walker. The resident refused to come back in. That security was notified and that after approximately 5 minutes the resident agreed to come back into the facility. A review of the facility incident investigation for the [DATE], revealed statements from the Charge Nurse which indicated that Resident R110's Wander Alert that was on her left wrist had an expiration date of [DATE], and that it had been recorded as [DATE]. Interview with Resident R110 on [DATE], at 1:15 p.m., revealed that the resident admitted that she went outside on [DATE]. That she was watching people going in and out the front door, and that there was no staff in the area so she decided that she would go outside since she was not setting off the alarm when she approached the door. She said that she knew that the nurses did not want her to go outside by herself, but that she was not a prisoner and she wanted to enjoy the fresh air. Interview with Employee E5, RN Charge Nurse, on [DATE], at 12:30 p.m. confirmed that Resident R110 was at risk for wandering, and that she had left the building through the front door and was walking unattended in the parking lot when the nurse saw her. The Charge Nurse also confirmed that the Wander Alert bracelet had been expired, and the wrong date had been written on the log. Interview with the Nursing Home Administrator, on [DATE], at 1:00 p.m. confirmed that Resident R110 had left the facility without permission on [DATE]. 28 Pa. Code 201.18(b)(1) Management 28 Pa. Code 211.12(c) Nursing services 28 PA. Code 211.12(d)(1) Nursing services
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected 1 resident

Based on observations and an interview with staff, it was determined that the facility did not ensure that garbage and refuse was disposed of properly. Finding include: An initial tour of the Food Ser...

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Based on observations and an interview with staff, it was determined that the facility did not ensure that garbage and refuse was disposed of properly. Finding include: An initial tour of the Food Service Department was conducted on July 17, 2023, at 10:30 a.m. with Employee E3, Nutrition Services Manager (NSM), which revealed the following: Observations in the receiving area revealed a dumpster/trash compactor which was designed with an open trash collection bin when the ram is in the open or resting position, which exposes the trash to the open air. There were several white/translucent bags of trash visible and exposed to the elements. Observations in the satellite kitchen in the dish washing area revealed a grey brute trash can with the lid off exposing the trash inside the can. Interview with the NSM on July 17, 2023, at 10:45 a.m. confirmed the above findings. 28 Pa. Code 201.18(b)(3) Management 28 Pa. Code 201.14(a) Responsibility of Licensee
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Pennsylvania.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Pennsylvania facilities.
  • • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Willowbrooke Ctskdcarectr At Fortwashingtonestates's CMS Rating?

CMS assigns WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Pennsylvania, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Willowbrooke Ctskdcarectr At Fortwashingtonestates Staffed?

CMS rates WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 50%, compared to the Pennsylvania average of 46%.

What Have Inspectors Found at Willowbrooke Ctskdcarectr At Fortwashingtonestates?

State health inspectors documented 3 deficiencies at WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES during 2023 to 2025. These included: 3 with potential for harm.

Who Owns and Operates Willowbrooke Ctskdcarectr At Fortwashingtonestates?

WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by ACTS RETIREMENT-LIFE COMMUNITIES, a chain that manages multiple nursing homes. With 9 certified beds and approximately 5 residents (about 56% occupancy), it is a smaller facility located in FORT WASHINGTON, Pennsylvania.

How Does Willowbrooke Ctskdcarectr At Fortwashingtonestates Compare to Other Pennsylvania Nursing Homes?

Compared to the 100 nursing homes in Pennsylvania, WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES's overall rating (5 stars) is above the state average of 3.0, staff turnover (50%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Willowbrooke Ctskdcarectr At Fortwashingtonestates?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Willowbrooke Ctskdcarectr At Fortwashingtonestates Safe?

Based on CMS inspection data, WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Pennsylvania. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Willowbrooke Ctskdcarectr At Fortwashingtonestates Stick Around?

WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES has a staff turnover rate of 50%, which is about average for Pennsylvania nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Willowbrooke Ctskdcarectr At Fortwashingtonestates Ever Fined?

WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Willowbrooke Ctskdcarectr At Fortwashingtonestates on Any Federal Watch List?

WILLOWBROOKE CTSKDCARECTR AT FORTWASHINGTONESTATES is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.