WILLOWBROOKE COURT-SPRING HOUS

728 NORRISTOWN ROAD, LOWER GWYNEDD, PA 19002 (215) 628-3545
Non profit - Corporation 16 Beds ACTS RETIREMENT-LIFE COMMUNITIES Data: November 2025
Trust Grade
90/100
#146 of 653 in PA
Last Inspection: May 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Willowbrooke Court-Spring House has received a Trust Grade of A, indicating it is highly recommended and considered excellent among nursing homes. Ranked #146 out of 653 facilities in Pennsylvania, it is in the top half, and at #18 of 58 in Montgomery County, only a few local options are better. The facility is new, with its first inspection showing one minor concern related to narcotic medication storage, but there were no serious or life-threatening issues found. Staffing is a significant strength, with a perfect 5-star rating and a turnover rate of 0%, meaning the staff is stable and familiar with the residents. Additionally, there have been no fines, and the facility boasts more registered nurse coverage than 93% of state facilities, which helps ensure comprehensive care.

Trust Score
A
90/100
In Pennsylvania
#146/653
Top 22%
Safety Record
Low Risk
No red flags
Inspections
Too New
0 → 1 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Pennsylvania facilities.
Skilled Nurses
✓ Good
Each resident gets 71 minutes of Registered Nurse (RN) attention daily — more than 97% of Pennsylvania nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
: 0 issues
2024: 1 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Chain: ACTS RETIREMENT-LIFE COMMUNITIES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 1 deficiencies on record

May 2024 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policies, facility documentation, and staff interviews, it was determined that the facility fail...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policies, facility documentation, and staff interviews, it was determined that the facility failed to implement procedures to promote accurate narcotic medication records on one of one medication storage room reviewed. (Pine nursing unit) Finding include: Review of the facility policy on Storage and Expiration Dating of Medications, Biologicals, revised on August 7, 2023, indicated that facility should ensure that all controlled substances are stored in a manner that maintains their integrity and security. Review of clinical records of Resident R59, revealed that the resident was admitted to the facility on [DATE], with diagnoses including adult failure to thrive (a state of decline that is multifactorial and may be caused by chronic concurrent diseases and functional impairments). Review of Resident R59, January 2024 physican orders revealed an order January 4, 2024 for the anti-anxiety medication Lorazepam Intensol Oral Concentrate 2 MG/ML, give 0.25 ml, 0.5 mg, by mouth every 6 hours as needed for anxiety for 14 days. A review of facility investigation report revealed that on Friday January 5, 2024, nursing received a 30 ml bottle of liquid Ativan for the resident. It was received in a sealed bottle. No dose of Ativan were given to the resident on January 5th,6th, or 7th of 2024. The registered nurse working the 11-7 shift on January 7th, 2024, into January 8th, 2024, stated that she went to give a dose to the resident during the night; however, noticed that the bottle appeared to have been tampered with and was missing 14 MLs of medication. Continued review of the investigation report indicated that, obtained staff statements. Narcotic count was completed at the start of the 11-7 shift on January 7, 2024; however, the oncoming nurse (11-7) failed to go to the refrigerator with the 3-11 nurse to check the Ativan vial. The 3-11 nurse assumed she checked the Ativan because she came and signed off on the controlled drug inventory sheet that the count was correct. The 3-11 nurse reports that the vial of Ativan was full. The 3-11 and 11-7 nurses both report that the medication keys were never out of their possession. The 11-7 nurse is unable to provide an account of what occurred with the missing Ativan as she did not verify the contents at the start of her shift. She stated that she realized there was a problem with the vial when she went to get it from the refrigerator to administer to the resident. Toxicology screen completed for the nurse who reported the missing medication and was negative for Benzodiazepams. The 11-7 nurse is the presumed perpetrator; however, facility cannot definitively conclude that she was responsible for the missing Ativan. Facility was able to substantiate that she failed to follow the policy for completing the controlled drug inventory. Audit of all controlled substances in the facility was completed and no other medications were compromised. Interview with the Director of Nursing (DON) on May 28, 2023, at 10:07 a.m., confirmed the above stated findings. Review of the statement dated January 8, 2024, of Employee E10, a Registered Nurse, indicated as follows: I attempted to give room [ROOM NUMBER], Ativan liquid from the locked drawer, in the fridge. When I opened the box, med bottle had been opened; screw type insert was present (used for MSO4, not Ativan), and a couple of pieces of the safety paper noted under insert. The correct dropper for Ativan was present and sealed. Upon closer inspection, noted 16 cc of medicine in the bottle (should be 30 cc). Medicine was not given to resident due to tampering. DON aware. I admit I never checked medicine during narcotic count with previous Shift. Sorry . On May 28, 2024, at 10:40 a.m., tried to interview Employee E10, over telephone, but the attempt did not result in any return call. Review of the statement dated January 8, 2024, of Employee E11, a Registered Nurse, indicated as follows; I worked the Pine medication cart on the 7-3 shift on Sunday January 7, 2024. I did not go to the refrigerator to count the bottle of Ativan for [Resident R59]. I did not give [Resident R59] any Ativan during the 7-3 shift. The 3-11 Nurse did the narcotic count with me when she came onto her shift. I did not go to the refrigerator with her to count the Ativan. She went to the refrigerator herself and then came back and signed off on the narcotic count sheet that it was okay. I am unaware of any tampering that may have occurred with the Ativan bottle for [Resident R59]. On May 28, 2024, at 10:44 a.m., tried to interview Registered Nurse, Employee E11, over telephone, left message. On May 28, 2024, at 7:47 p.m. Registered Nurse, Employee E11, returned the call and stated that he I did not go to the refrigerator with the other nurse to count the Ativan, and confirmed the statement as explained above. Further review of employee statement dated January 8, 2024, of Employee E12, a Registered Nurse, indicated as follows: On Sunday January 7, 2024, I worked the 3-11 only. I counted with E11. I went to the refrigerator to check the Ativan by myself. It was full and still sealed. I signed the narcotic book with [Employee E11], indicating the count was correct. [Employee E10] came in for the 11-7 shift. We completed the narcotic count. I did not go with her to the refrigerator to check the Ativan. I believe that she went to count the Ativan in the refrigerator because she came back and signed the narcotic count log as being correct. She did not have any questions for me regarding the count. I had no idea there was any issue with the Ativan count or the Ativan bottle until I was questioned upon coming to work on January 8, 2024. Interview with the Director of Nursing on May 28, 2023, at 12:17 p.m., confirmed the findings, that the facility failed to implement procedures to promote accurate narcotic medication records . 28 Pa Code 211.9(a)(1)(k) Pharmacy services. 28 Pa Code 211.12 (a)(c)(d)(1)(3)(5) Nursing services.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Pennsylvania.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Pennsylvania facilities.
  • • Only 1 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Willowbrooke Court-Spring Hous's CMS Rating?

CMS assigns WILLOWBROOKE COURT-SPRING HOUS an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Pennsylvania, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Willowbrooke Court-Spring Hous Staffed?

CMS rates WILLOWBROOKE COURT-SPRING HOUS's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes.

What Have Inspectors Found at Willowbrooke Court-Spring Hous?

State health inspectors documented 1 deficiencies at WILLOWBROOKE COURT-SPRING HOUS during 2024. These included: 1 with potential for harm.

Who Owns and Operates Willowbrooke Court-Spring Hous?

WILLOWBROOKE COURT-SPRING HOUS is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by ACTS RETIREMENT-LIFE COMMUNITIES, a chain that manages multiple nursing homes. With 16 certified beds and approximately 9 residents (about 56% occupancy), it is a smaller facility located in LOWER GWYNEDD, Pennsylvania.

How Does Willowbrooke Court-Spring Hous Compare to Other Pennsylvania Nursing Homes?

Compared to the 100 nursing homes in Pennsylvania, WILLOWBROOKE COURT-SPRING HOUS's overall rating (5 stars) is above the state average of 3.0 and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Willowbrooke Court-Spring Hous?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Willowbrooke Court-Spring Hous Safe?

Based on CMS inspection data, WILLOWBROOKE COURT-SPRING HOUS has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Pennsylvania. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Willowbrooke Court-Spring Hous Stick Around?

WILLOWBROOKE COURT-SPRING HOUS has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Willowbrooke Court-Spring Hous Ever Fined?

WILLOWBROOKE COURT-SPRING HOUS has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Willowbrooke Court-Spring Hous on Any Federal Watch List?

WILLOWBROOKE COURT-SPRING HOUS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.