WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY

1001 VALLEY FORGE ROAD, LANSDALE, PA 19446 (215) 855-9700
Non profit - Corporation 92 Beds ACTS RETIREMENT-LIFE COMMUNITIES Data: November 2025
Trust Grade
95/100
#143 of 653 in PA
Last Inspection: July 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Willowbrooke Court Skilled Care Center at Brittany has received a Trust Grade of A+, indicating it is an elite facility with top-tier quality. Ranking #143 out of 653 facilities in Pennsylvania places it in the top half, and at #17 out of 58 in Montgomery County, it is among the better local options. However, the facility is currently experiencing a worsening trend, with issues increasing from one in 2023 to two in 2025. Staffing is a strong point here, with a 5-star rating and only 19% turnover, well below the state average of 46%, ensuring continuity of care. While the facility has no fines on record, there are concerns about sanitary conditions in the kitchen and failure to implement physicians' medication orders, which could potentially impact resident safety.

Trust Score
A+
95/100
In Pennsylvania
#143/653
Top 21%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
1 → 2 violations
Staff Stability
✓ Good
19% annual turnover. Excellent stability, 29 points below Pennsylvania's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Pennsylvania facilities.
Skilled Nurses
✓ Good
Each resident gets 78 minutes of Registered Nurse (RN) attention daily — more than 97% of Pennsylvania nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 1 issues
2025: 2 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (19%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (19%)

    29 points below Pennsylvania average of 48%

Facility shows strength in staffing levels, quality measures, staff retention, fire safety.

The Bad

Chain: ACTS RETIREMENT-LIFE COMMUNITIES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 3 deficiencies on record

Jul 2025 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on clinical record review, observations, and staff interview, it was determined that the facility failed to implement physicians' orders for two of 18 sampled residents. (Residents 25, 219) Find...

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Based on clinical record review, observations, and staff interview, it was determined that the facility failed to implement physicians' orders for two of 18 sampled residents. (Residents 25, 219) Findings include: Clinical record review revealed that Resident 25 had diagnoses that included Parkinson's disease and hypotension (low blood pressure). A physician's order dated February 18, 2025, directed staff to administer a medication (midodrine hydrochloride) three times a day for hypotension. The medication was to be held if the resident's systolic blood pressure (SBP, the first measurement of blood pressure when the heart beats and the pressure is at its highest) was greater than 140 millimeters of mercury (mm/Hg). Review of Resident 25's medication administration record revealed that staff administered the medication one time in April 2025, once in May 2025, and once in June 2025, when the resident's SBP was greater than 140 mm/Hg. The medication was withheld and should have been administered twice in May 2025 when the resident's SBP was below 140 mm/Hg. Clinical record review revealed that Resident 219 had diagnoses that included heart failure and diabetes. A review of a nursing note from June 30, 2025, revealed the resident was alert, oriented, and able to make his needs know. A physician's order dated June 30, 2025, directed staff to apply compression stockings in the mornings and take them off at bedtime. A nutrition note dated June 30, 2025, indicated that Resident 219 had mild edema in his bilateral lower extremities, was prescribed a diuretic medication, and had orders to wear the compression stockings to his lower extremities. Observations on July 1, 2025, at 11:18 a.m., from 12:15 p.m. to 12:45 p.m., and at 1:45 p.m., revealed Resident 219 was not wearing compression stockings. Observations on July 2, 2025, at 12:13 p.m., revealed Resident 219 was wearing his compression stockings. In an interview with the resident and his family member, it was revealed that was the first time he wore the compression stockings since admission to the facility. In an interview on July 3, 2025, at 9:36 a.m., and 10:00 a.m., the Administrator confirmed that medications were administered outside of the established parameters for Resident 25 and that the compression stockings should have been on Resident 219. 28 Pa. Code 211.12(d)(1)(5) Nursing services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on policy review, observations, and staff interview, it was determined that the facility failed to properly serve food and maintain sanitary conditions in the one of two dining rooms. (First flo...

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Based on policy review, observations, and staff interview, it was determined that the facility failed to properly serve food and maintain sanitary conditions in the one of two dining rooms. (First floor dining room) Findings include: Review of the facility policy entitled, Personal Appearance Standards, last reviewed March 11, 2025, revealed that male staff with facial hair, moustache, and/or beard, must wear a beard guard while in the production kitchen, and defines the production kitchen as the area as where food is prepared or plated from a hot or cold workstation. Observation of meal service in the first-floor production kitchen on July 1, 2025, from 12:15 p.m. to 12:45 p.m., and July 2, 2025, at 8:20 a.m. to 8:35 a.m., revealed the Nutrition Service Manager had a beard, was working in the production kitchen during the lunch and breakfast meal services, and was not observed wearing a beard guard. Observations on July 2, 2025, from 12:10 p.m. to 12:30 p.m., revealed the Nutrition Service Manager was working in the production kitchen during the lunch meal service and was wearing a surgical mask. His facial hair was observed uncovered out of the sides of the mask. In an interview on July 3, 2025, at 9:30 a.m., the Administrator stated that the Nutrition Service Manager should have had a beard guard on in the production kitchen. 28 Pa. Code 201.18(b)(3) Management.
Jul 2023 1 deficiency
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on review of facility policy, observation, and staff interview, it was determined that the facility failed to maintain sanitary conditions in the dietary department. Findings include: Review of...

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Based on review of facility policy, observation, and staff interview, it was determined that the facility failed to maintain sanitary conditions in the dietary department. Findings include: Review of the facility policy entitled Cleaning and Sanitation Culinary Nutrition Department, last reviewed April 11, 2023, revealed that a regular schedule of cleaning was to be developed and posted for employees to maintain cleanliness and sanitation of the culinary nutrition services department. The procedure was for the culinary services manager to initiate the cleaning schedule and supervise employee compliance to the schedule. All cleaning tasks were to be checked nightly to ensure that they met standards. Observations during the environmental tour of the kitchen on July 11, 2023, at 9:34 a.m., revealed the following: The steel back splash of the main service oven was splattered and stained with a black substance behind the burners on the stove. The fryer was soiled with grease and oil. The warmer device located over the fryer was also soiled with grease and oil. The main grill had heavily soiled rags that were stored beneath the grill in a dry metal bin. The rags were not in any type of sanitizing solution. The main grill was soiled with a black substance. The ceramic tiles behind the walls of the main cooking area were soiled with splattered grease and oil. The floors were soiled with crumbs and debris behind, around and on the sides of the ovens. There was a steel divider between the ovens that was also soiled and stained with a black substance. Further observations revealed that there was a second main service oven on the other side of the kitchen that was heavily soiled with a black substance on the outside of the doors, front of the oven and tops of the oven doors. The inside of this oven was also soiled with crumbs and a black substance. All four convection ovens were heavily soiled with grease and burnt crumbs on the bottom, inside and outside of the ovens. The baking racks inside the ovens were soiled. The glass doors on all four ovens were covered with grease and dark substances. In an interview on July 11, 2023, at 10:00 a.m., the Director of Culinary and Nutritional Services stated that the ovens were to be cleaned weekly. The Director confirmed that the ovens, floors and walls observed during this environmental tour were soiled and in need of cleaning. CFR 483.60(i)(1)(2) Food Procurement, Store/Prepare/Serve-Sanitary Previously cited 8/12/22 28 Pa. Code 201.18(b)(1)(3) Management. 28 Pa. Code 207.2(a) Administrator's responsibility.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A+ (95/100). Above average facility, better than most options in Pennsylvania.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Pennsylvania facilities.
  • • Only 3 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Willowbrooke Court Skilled At Brittany's CMS Rating?

CMS assigns WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Pennsylvania, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Willowbrooke Court Skilled At Brittany Staffed?

CMS rates WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 19%, compared to the Pennsylvania average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Willowbrooke Court Skilled At Brittany?

State health inspectors documented 3 deficiencies at WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY during 2023 to 2025. These included: 3 with potential for harm.

Who Owns and Operates Willowbrooke Court Skilled At Brittany?

WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by ACTS RETIREMENT-LIFE COMMUNITIES, a chain that manages multiple nursing homes. With 92 certified beds and approximately 64 residents (about 70% occupancy), it is a smaller facility located in LANSDALE, Pennsylvania.

How Does Willowbrooke Court Skilled At Brittany Compare to Other Pennsylvania Nursing Homes?

Compared to the 100 nursing homes in Pennsylvania, WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY's overall rating (5 stars) is above the state average of 3.0, staff turnover (19%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Willowbrooke Court Skilled At Brittany?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Willowbrooke Court Skilled At Brittany Safe?

Based on CMS inspection data, WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Pennsylvania. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Willowbrooke Court Skilled At Brittany Stick Around?

Staff at WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY tend to stick around. With a turnover rate of 19%, the facility is 27 percentage points below the Pennsylvania average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 20%, meaning experienced RNs are available to handle complex medical needs.

Was Willowbrooke Court Skilled At Brittany Ever Fined?

WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Willowbrooke Court Skilled At Brittany on Any Federal Watch List?

WILLOWBROOKE COURT SKILLED CARE CENTER AT BRITTANY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.