The Palms At Florence
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
The Palms At Florence has a Trust Grade of B, indicating it is a good choice for families, reflecting solid care standards. It ranks #62 out of 186 nursing homes in South Carolina, placing it in the top half of facilities, and #6 out of 9 in Florence County, meaning only one local option is better. However, the facility's trend is worsening, with issues increasing from 1 in 2023 to 3 in 2025. Staffing is rated well at 4 out of 5 stars, and turnover is at 40%, which is below the state average, suggesting that staff are familiar with the residents. That said, the facility has incurred $7,901 in fines, which is average, and there are some concerning incidents, such as failing to identify and treat a necrotic wound for a resident, and not completing necessary mental health evaluations for several residents, which could lead to unmet care needs. Overall, while there are strengths in staffing and overall care, families should be aware of the increasing issues and specific incidents that may affect resident care.
- Trust Score
- B
- In South Carolina
- #62/186
- Safety Record
- Moderate
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 40% turnover. Near South Carolina's 48% average. Typical for the industry.
- Penalties ✓ Good
- $7,901 in fines. Lower than most South Carolina facilities. Relatively clean record.
- Skilled Nurses ○ Average
- Each resident gets 33 minutes of Registered Nurse (RN) attention daily — about average for South Carolina. RNs are the most trained staff who monitor for health changes.
- Violations ⚠ Watch
- 11 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (40%)
8 points below South Carolina average of 48%
Facility shows strength in staffing levels, quality measures, fire safety.
The Bad
Near South Carolina avg (46%)
Typical for the industry
Below median ($33,413)
Minor penalties assessed
The Ugly 11 deficiencies on record
Apr 2025
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and policy review, the facility failed to ensure an accurate assessment for three of 31 resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, the facility failed to administer oxygen therapy per...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected 1 resident
Based on observation, staff interview, record review, and facility policy, the facility failed to ensure a medication error rate of less than 5 percent (%). There were four errors observed out of 38 o...
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Oct 2023
1 deficiency
1 Harm
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Pressure Ulcer Prevention
(Tag F0686)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and policy review, the facility failed to identify a wound and provide intervent...
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Dec 2021
7 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on observations, interviews and review of the facility policy titled, Dignity, the facility failed to promote resident rights and to treat each resident with respect and dignity as evidenced by ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on observation, interview and review of the facility policy titled Dressing Change, (Clean Technique), the facility failed to ensure a pressure ulcer for Resident (R) 94 was cleaned using a tech...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
Based on observation, record reviews, staff interview, manufacturer's guidelines for medication administration, and review of the facility's competency checklist for Insulin Injection the facility fai...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
Based on record reviews, interview and review of the facility policy titled, Pneumococcal Vaccine Program, the facility failed to ensure the physician was consulted for the receipt of the Pneumonia Va...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0645
(Tag F0645)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure four of five sampled resident (Residents (R) 82, 85, 97 and ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of Centers for Medicare and Medicaid S&Q Memo Ref 13-35-NH dated May 24, 2013, revealed: . The problematic use of medicat...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Room Equipment
(Tag F0908)
Could have caused harm · This affected multiple residents
Based on an observation, interview and review of the facility policy titled, Lint Screen Policy, the facility failed to ensure a large amount of lint build-up was removed from above the lint baskets o...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 40% turnover. Below South Carolina's 48% average. Good staff retention means consistent care.
- • 11 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
About This Facility
What is The Palms At Florence's CMS Rating?
CMS assigns The Palms At Florence an overall rating of 4 out of 5 stars, which is considered above average nationally. Within South Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is The Palms At Florence Staffed?
CMS rates The Palms At Florence's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 40%, compared to the South Carolina average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at The Palms At Florence?
State health inspectors documented 11 deficiencies at The Palms At Florence during 2021 to 2025. These included: 1 that caused actual resident harm and 10 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.
Who Owns and Operates The Palms At Florence?
The Palms At Florence is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 163 certified beds and approximately 152 residents (about 93% occupancy), it is a mid-sized facility located in Florence, South Carolina.
How Does The Palms At Florence Compare to Other South Carolina Nursing Homes?
Compared to the 100 nursing homes in South Carolina, The Palms At Florence's overall rating (4 stars) is above the state average of 2.9, staff turnover (40%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting The Palms At Florence?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is The Palms At Florence Safe?
Based on CMS inspection data, The Palms At Florence has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in South Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at The Palms At Florence Stick Around?
The Palms At Florence has a staff turnover rate of 40%, which is about average for South Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was The Palms At Florence Ever Fined?
The Palms At Florence has been fined $7,901 across 1 penalty action. This is below the South Carolina average of $33,158. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is The Palms At Florence on Any Federal Watch List?
The Palms At Florence is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.