HILLVIEW HEALTH CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Hillview Health Center in Elizabethton, Tennessee has received a Trust Grade of B+, which means it is above average and recommended for families considering this facility. It ranks #63 out of 298 nursing homes in Tennessee, placing it in the top half of facilities in the state, but only #5 out of 6 in Carter County, indicating limited local competition. The facility is improving, with the number of issues found decreasing from four in 2019 to three in 2023. Staffing is a strength here, with a rating of 4 out of 5 stars and a turnover rate of 30%, significantly lower than the state average of 48%, meaning the staff likely have better familiarity with the residents. While there are no fines on record and the RN coverage is average, there are some concerns, including unlabeled food items available for residents and maintenance issues in resident rooms that could impact comfort.
- Trust Score
- B+
- In Tennessee
- #63/298
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ✓ Good
- 30% annual turnover. Excellent stability, 18 points below Tennessee's 48% average. Staff who stay learn residents' needs.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Tennessee facilities.
- Skilled Nurses ✓ Good
- Each resident gets 42 minutes of Registered Nurse (RN) attention daily — more than average for Tennessee. RNs are trained to catch health problems early.
- Violations ○ Average
- 7 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
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4-Star Staffing Rating · Above-average nurse staffing levels
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4-Star Quality Measures · Strong clinical quality outcomes
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Low Staff Turnover (30%) · Staff stability means consistent care
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
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Staff turnover is low (30%)
18 points below Tennessee average of 48%
Facility shows strength in staffing levels, quality measures, staff retention, fire safety.
The Bad
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 7 deficiencies on record
Nov 2023
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to maintain resident room doorways and hallways in good repair and a hom...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, record review, observations, and interviews the facility failed to develop a baseline care plan to inclu...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, observation, and interview the facility failed to ensure expired supplies were not available fo...
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Mar 2019
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, and interview the facility failed to develop a comprehensive care pla...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, and interview the facility failed to ensure Physician Orders Life Sus...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the Resident Assessment Instrument (RAI) Manual Version 3.0, review of the Minimum Data Set (MDS), review of ...
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CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation and interview, the facility failed to properly label and date foods available for resident consumption in 2 of 2 nourishment refrigerators, potentially affecting 65 of 65 resident...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (83/100). Above average facility, better than most options in Tennessee.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Tennessee facilities.
- • 30% annual turnover. Excellent stability, 18 points below Tennessee's 48% average. Staff who stay learn residents' needs.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Hillview's CMS Rating?
CMS assigns HILLVIEW HEALTH CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Hillview Staffed?
CMS rates HILLVIEW HEALTH CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 30%, compared to the Tennessee average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Hillview?
State health inspectors documented 7 deficiencies at HILLVIEW HEALTH CENTER during 2019 to 2023. These included: 7 with potential for harm.
Who Owns and Operates Hillview?
HILLVIEW HEALTH CENTER is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility is operated by TWIN RIVERS HEALTH & REHABILITATION, a chain that manages multiple nursing homes. With 76 certified beds and approximately 67 residents (about 88% occupancy), it is a smaller facility located in ELIZABETHTON, Tennessee.
How Does Hillview Compare to Other Tennessee Nursing Homes?
Compared to the 100 nursing homes in Tennessee, HILLVIEW HEALTH CENTER's overall rating (4 stars) is above the state average of 2.8, staff turnover (30%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Hillview?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Hillview Safe?
Based on CMS inspection data, HILLVIEW HEALTH CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Hillview Stick Around?
Staff at HILLVIEW HEALTH CENTER tend to stick around. With a turnover rate of 30%, the facility is 16 percentage points below the Tennessee average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly.
Was Hillview Ever Fined?
HILLVIEW HEALTH CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Hillview on Any Federal Watch List?
HILLVIEW HEALTH CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.