SIGNATURE HEALTHCARE OF GREENEVILLE

106 HOLT COURT, GREENEVILLE, TN 37743 (423) 639-0213
For profit - Partnership 154 Beds SIGNATURE HEALTHCARE Data: November 2025
Trust Grade
78/100
#39 of 298 in TN
Last Inspection: August 2022

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Signature Healthcare of Greeneville has a Trust Grade of B, indicating it is a good choice for families seeking care, with a score that reflects solid performance. It ranks #39 out of 298 nursing homes in Tennessee, placing it in the top half of facilities in the state, and it is the best option among four local facilities in Greene County. The facility's trend is stable, with three issues noted in both 2022 and 2024, suggesting consistency in performance. Staffing is average with a rating of 3 out of 5 stars and a turnover rate of 33%, which is lower than the state average, indicating that staff tend to stay longer and know the residents well. However, there have been some concerning incidents, including a serious altercation between residents and a failure to report a case of resident-to-resident abuse, which raises questions about oversight and resident safety. While the facility has strengths, such as a high quality measure rating and average RN coverage, families should weigh these concerns carefully when considering care options.

Trust Score
B
78/100
In Tennessee
#39/298
Top 13%
Safety Record
Moderate
Needs review
Inspections
Holding Steady
3 → 3 violations
Staff Stability
○ Average
33% turnover. Near Tennessee's 48% average. Typical for the industry.
Penalties
○ Average
$9,419 in fines. Higher than 51% of Tennessee facilities. Some compliance issues.
Skilled Nurses
○ Average
Each resident gets 34 minutes of Registered Nurse (RN) attention daily — about average for Tennessee. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
15 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★★
5.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2022: 3 issues
2024: 3 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (33%)

    15 points below Tennessee average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

Staff Turnover: 33%

13pts below Tennessee avg (46%)

Typical for the industry

Federal Fines: $9,419

Below median ($33,413)

Minor penalties assessed

Chain: SIGNATURE HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 15 deficiencies on record

1 actual harm
Jun 2024 3 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. Review of the medical records and facility investigation documentation revealed a resident to resident altercation occurred b...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. Review of the medical records and facility investigation documentation revealed a resident to resident altercation occurred between Resident #1 and Resident #6 on 4/27/2024. Review of the medical record revealed Resident #1 was admitted to the facility on [DATE] with diagnoses including Dementia, GAD, Chronic Obstructive Pulmonary Disease, and Gout. Review of quarterly MDS assessment dated [DATE], revealed Resident #1 scored a 5 on the BIMS assessment, which indicated severe cognitive impairment and required supervision with transfers and walking. The resident exhibited no negative moods or behaviors. Review of the Nurse's Progress Notes for Resident #1 dated 4/27/2024 at 8:19 PM revealed .Notified by staff that at approximately 6:10 PM [Resident #1] was propelling in wheelchair by room [Resident #6's room] .[Resident #6] who was walking behind his wheelchair then hit him [Resident #1] open handed on the left side of his face .no injuries noted .will continue to monitor . Review of a skin assessment document for Resident #1 dated 4/27/2024, revealed no new skin issues. Review of the Nurse's Progress Notes for Resident #6 dated 4/27/2024 at 8:23 PM, revealed .At approximately 6:10 PM [Resident #6] .was walking outside of him [his] room behind another resident [Resident #1] in a wheelchair .[Resident#6] suddenly hit .[Resident #1] .across the left side of face with an open hand .residents immediately separated .[Resident #6] placed on 1 on 1 observation. Order received .to send out for psych [psychiatric] evaluation and to keep him 1 on 1 if he returns from ER [Emergency Department] .Notifications made to police, APS, Ombudsman, and Resident #6's son . Review of a witness statement dated 4/27/2024, revealed LPN BB documented .per CNA [Resident #6] hit [Resident #1] .open handed and from behind .in the face . Review of a witness statement dated 4/27/2024, revealed .[CNA AA] at the tray cart outside of [Resident #6's room] when I witnessed [Resident #6] hit [Resident #1] with an open hand from behind .I immediately called for help and they were separated . During a telephone interview on 6/5/2024 at 8:16 PM, CNA AA stated she was picking dinner trays up in hall on 4/27/2024 at about 6:00 PM, and Resident #1 was in a wheelchair at the door of Resident #6's room. The CNA stated Resident #6 came up behind Resident #1 and hit him open handed on the left side of the head around the ear and cheek. The CNA called for the nurse to help. LPN BB and another CNA got the residents separated. After residents were separated, Resident #1 was taken to the dining room, and Resident #6 went into his room. The CNA stated both residents were assessed by the nurse, and no injuries were noted. During an interview on 6/6/2024 at 8:45 AM, with the DON, RN E and the Administrator, the Administrator stated he was made aware of a resident-to-resident altercation on 4/27/2024 at 6:10 PM, and he came to the facility. The Administrator stated the residents were separated immediately. Resident #6 was sent for a psychiatric evaluation on that night and returned the next day. The video evidence revealed that Resident #1 had waved as he passed Resident #6's room, and Resident #6 made contact with Resident #1 from behind with an open-handed slap to side of head, and the staff saw it on camera. Video footage was no longer available for review. 7. Review of the medical records and facility investigation documentation revealed a resident to resident altercation occurred between Resident #26 and Resident #24 on 11/25/2022. Review of the medical record revealed Resident #26 was admitted to the facility on [DATE] with diagnoses including Dementia, GAD, Recurrent Depressive Disorders, and Impulse Disorders. Continued review of the medical record revealed Resident #26 expired in the facility on 3/31/2024. Review of a comprehensive care plan for Resident #26 dated 9/13/2022, revealed .Dementia with behaviors, GAD, Depression, and Mood Disorder .Psychosocial Well-Being .Behavior Problem . with appropriate interventions in place. Review of a quarterly MDS assessment dated [DATE], revealed Resident #26 scored a 3 on the BIMS assessment which indicated the resident had severe cognitive impairment. Resident #26 exhibited no behavioral symptoms during the look back period. Review of LPN T's Nursing Progress Note for Resident #26 dated 11/25/2022 at 5:44 PM, revealed .Res [Resident] was in an altercation with another resident. Other resident [Resident #24] grabbed her [Resident #26] by wrist and was aggressively swinging it. Nurse and CNA's intervened and removed this resident from situation. Nurse checked resident left wrist for injury. No injury noted. Res not reporting any kind of pain. Head to toe skin assessment performed no injuries noted .weekend supervisor made aware of situation .notified .administrator .FNP [Family Nurse Practitioner] . Review of a CNA Skin Care Alert document for Resident #26 dated 11/25/2022, revealed .[no] areas noted . Review of a comprehensive care plan for Resident #26 dated 11/26/2022, revealed the care plan was updated and included interventions for increased monitoring and supervision with psychosocial support as needed. Review of a NP Note for Resident #26 dated 11/28/2022, revealed .involved in an altercation with another resident this visit is for assessment of her overall condition after .Physical Exam .Alert .no acute distress .Assessment & Plan .Patient was involved with altercation where was grabbed by a male resident, there was quick intervention by staff and no apparent injury to patient. She has no recollection of the event during assessment today, she has full range to baseline of all extremities, continues to ambulate, is not experiencing any psychosocial or emotional distress . Review of a PSYCHIATRIC EVALUATION for Resident #26 dated 11/29/2022, revealed .seen today per request .Resident recently involved in resident to resident altercation, another resident had grabbed her by her wrist and was aggressively swinging it. Staff intervened residents were separated. Visited with resident she is alert, oriented x 2 (to person and place), calm and pleasant, asking if she was going home today, states she is waiting on her family to pick her up .Easily redirected. No noted increased anxiety or agitation. No signs or symptoms of depression .Continues to participate in meals in the dining room area. Socializing with other residents appropriately no noted related distress .MENTAL STATUS EXAMINATION .Cooperative .Calm .Alert .Person .Place .DIAGNOSIS, ASSESSMENT AND PLAN .Continue current psychotropic medications per orders .Continue appropriate non-pharmacological interventions to aid in management of mood and behaviors as needed .Monitor for changes in mood or behaviors .Follow-up .As needed . Review of the Every 15 Minute Check List for Resident #26 dated 11/25/2022, revealed the resident was checked every 15 minutes starting on 11/25/2022 at 5:00 PM and ending on 11/28/2022. Review of the medical record revealed Resident #24 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia, Muscle Weakness, GAD, Impulse Disorder, and Recurrent Depressive Disorder. Review of a comprehensive care plan for Resident #24 dated 10/5/2022, revealed .Behavioral .diagnoses of Dementia, Depression, Impulsiveness, and anxiety and is experiencing episodes of restlessness, impulsiveness, and verbal aggression. History of physical aggression towards others . with appropriate interventions in place. Review of a quarterly MDS assessment dated [DATE], revealed Resident #24 scored a 4 on the BIMS assessment which indicated the resident had severe cognitive impairment. Resident #24 exhibited no behavioral symptoms. Review of the Physician Order Report for Resident #24 dated 11/23/2022 revealed an order for Divalproex (Depakote-medication used to treat seizures and Bipolar Disorder) 125 mg delayed release sprinkles by mouth once daily. Review of LPN T's Nursing Progress Note for Resident #24 dated 11/25/2022 at 5:27 PM, revealed .Res was witnessed per nurse grabbing another resident [Resident #26] by the wrist. Nurse and CNA's intervened. Res grabbed staff [CNA D] by wrist causing a cut to her [CNA D] left wrist. then grabbed her [CNA D] by hair, nurse intervened and removed resident from situation. Contacted weekend supervisor .spoke with resident, resident gave no reason for altercation with other resident or staff. Resident separated from other residents during mealtime. Q [every] 15min [minute] checks initiated . contacted [Administrator] and .Fnp [Family Nurse Practititioner] . Review of the CNA Skin Care Alert form for Resident #24 dated 11/25/2022, revealed the resident had no new skin problems. Review of the Every 15 Minute Check List for Resident #24 dated 11/25/2022, revealed the resident was checked every 15 minutes starting on 11/25/2022 at 5:00 PM and ended on 11/28/2022 at 6:00 PM. Review of a comprehensive care plan for Resident #24 dated 11/26/2022, revealed the care plan was updated to include the resident-to-resident altercation with increased monitoring and supervision of the resident with psychosocial support as needed. Review of a NP Note for Resident #24 dated 11/28/2022, revealed .seen today in review of his condition after a resident to resident involved incident .has dementia, generalized anxiety, impulse disorder .as he was ambulating he reached out to a female resident who was walking by and grabbed her walker pulling it toward him .Apparently the female resident grabbed her walker pulling it back toward her and he reached out to grab her by the wrist the situation de-escalated quickly and he was placed back in his wheelchair for stability .has had progressive decline in his dementia process and was having increased agitation over the last several weeks .started on divalproex [medication used to treat seizures and bipolar disorder] recently and did not show significant change in condition based on his behaviors, this was a low dose .comanaged with psychiatric nurse practitioner .Physical Exam .Alert .no acute distress .Psychiatric: Has orientation to self only .Assessment & Plan .Dementia with behavioral disturbance .Impulsiveness .Agitation .Patient's cognitive processing as well as his reaction to incidents fluctuates throughout the day .He does not respond well to any kind of aggressive or abrupt conversation .will have ongoing comanagement with psychiatric nurse practitioner divalproex has been increased to 250 mg daily .will be monitored for progression of symptoms or condition change . Review of the Physician Order Report for Resident #24 dated 11/1/2022 - 11/30/2022, revealed an order with a start date of 11/28/2022 for Divalproex delayed release sprinkles 250 mg by mouth daily for Unspecified Dementia without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, and Anxiety. Review of the PSYCHIATRIC EVALUATION for Resident #24 dated 11/29/2022, revealed .seen today per request for evaluation of mood and behaviors. Has history of dementia, impulsive behaviors, anxiety can be aggressive at times .recently involved in resident [to] resident altercation, staff report resident had grabbed another resident by the wrist and was aggressively swinging it. Resident has history of impulsive behavior, triggers seems to vary. Staff had reported resident had been ambulating, bumped in to another resident's walker other resident had apparently moved away this upset this resident, staff intervened separating the resident's .alert oriented x1 (to person) makes good eye contact, pleasant in interaction no noted anxiety, restlessness during interview no inappropriate statements during interview. Depakote [Divalproex] sprinkles 125 mg daily initiated last visit due to inappropriate and impulsive behaviors. Depakote sprinkles increased to 250 mg daily on 11/28/2022 . MENTAL STATUS EXAMINIATION .Calm .Alert .Person .DIAGNOSIS, ASSESSMENT AND PLAN .Impulse control disorder .GAD .Unspecified dementia .with other behavioral disturbance .Recommendations .Psychotropic medications reviewed .Continue current psychotropic medications per orders continue to monitor for effectiveness .Continue appropriate nonpharmacological interventions to aid in management of mood and behaviors as needed .Follow-up .As needed . During an observation and interview on 6/5/2024 at 10:53 AM, Resident #24 was observed seated in a repositioning chair in the hallway interacting with other residents. Resident #24 was pleasant during interactions with staff and residents. Resident #24 reported to this surveyor that he had been at the facility for .about 5 months . The resident stated he was treated well in the facility and denied any altercations with other residents. Review of facility investigation documentation revealed a resident-to-resident altercation occurred on 11/25/2022 at 5:20 PM in the Bridge unit (secured gated community) between Residents #24 and #26 and no bodily injury occurred. Resident #24 was the alleged perpetrator and Resident #26 was the alleged victim. Residents #24 and #26 had no prior resident to resident altercations. Witnesses to the altercation included LPN T, CNA D, and CNA J. It was noted .Resident [Resident #24] had escalating behavior and became upset and grabbed female resident [Resident #26] by the left wrist. The two residents were immediately separated by facility staff .Residents were immediately separated and 15 minute checks initiated. NP was notified of incident as well as each residents responsible party .Staff interviews reveal that [Resident #24] pulled at [Resident #26]'s walker and then pulled her wrist .NP visited with patients .Conclusion .It was verified that [Resident #24] did grab [Resident #26'] wrist. The full intent is unknown as [Resident #24's] has a BIMS score of 4/15 and [Resident #26] has a BIMS score of 3/15 . Review of a Witness Statement dated 11/25/2022, revealed .I [CNA D] was in the clean utility room, when I opened the door, I heard [LPN T'] say no [Resident #24], no. He was standing trying to hit anyone in reach. He had grabbed .[Resident #26] by the .wrist. [LPN T] and [CNA J] and I was trying to keep him in his chair and away from other residents. He grabbed me by the right arm and the hair on the back of my head resulting in .me having a skin tear on my right wrist . Review of a Witness Statement dated 11/28/2022, revealed .I [CNA J] was sitting at Bridge nurse desk then I saw [LPN T'] get up and say no so I got up to see and [Resident #24] was standing trying to hit and kick at [LPN T] so I tried to get him to calm down while [LPN T] got his chair then we tried to get him to sit then [CNA D] came to help and he started to try and hit and kick [CNA D]. He [Resident #24] got ahold of her [CNA D] wrist then get [got] the back of her hair and started shaking her head around. we tried to get him to Let go. Finally got him to let go and got him separated from everyone . During an interview on 6/4/2024 at 3:06 PM, CNA D stated she was in the clean utility room of the Bridge unit at the time of the altercation between Residents #24 and #26 and heard Resident #24 yelling .you're not taking my children . CNA D responded to the hallway of the Bridge Unit and observed LPN T and CNA J separating Residents #26 and #24 and trying to get Resident #24 to sit back down in his wheelchair. CNA D assisted CNA J and LPN T to get Resident #24 back into his wheelchair and as the resident sat down he grabbed CNA D by the hair and let go after a few seconds. Resident #24 returned to .being sweet . within 10 minutes of the incident. Resident #26 was taken to the dining room after the altercation and was fine as soon as she got away from Resident #24 and had no change in behaviors after the incident. There had been no previous altercations between the residents. Resident #24 would get agitated and aggressive with staff at times and would calm down quickly with a change of staff or redirection to an activity that he enjoyed. During a telephone interview on 6/4/2024 at 4:33 PM, LPN T stated she recalled the resident-to-resident altercation between Residents #24 and #26. The altercation occurred on the Bridge Unit in the hallway. Resident #26 was walking down the hallway with her walker and Resident #24 was propelling himself in his wheelchair. As Resident #26 passed Resident #24 in the hallway, Resident #24 .grabbed her [Resident #26] wrist .hard .and would not let go . LPN T was unable to recall what Resident #24 said while grabbing Resident #26's wrist. LPN T stated Resident #26 did nothing to provoke the altercation and the interaction was .definitely unwanted . by Resident #26. LPN T, CNA D, and CNA J responded immediately and separated the residents. LPN T stated Resident #26 was not injured. Resident #24 grabbed CNA D's wrists and hair while the staff were separating the residents. Resident #26 went into the dining room after the altercation and had no change in behaviors after the incident. LPN T was unaware of any previous altercations for either resident. Resident #24 was resistant to care at times but was easily redirected. During a telephone interview on 6/5/2024 at 2:48 PM, CNA J stated she had not witnessed Resident #24 grab Resident #26 but did see Resident #24 letting go of Resident #26's wrist when she responded to assist LPN T to separate the residents. CNA J stated she was unable to recall what Resident #24 said about the altercation and recalled that Resident #26 said .he grabbed me . The residents were separated and had no injuries or change in behaviors after the altercation. CNA J was unaware of any previous altercations for either resident and stated Resident #24 was agitated at times and was easily redirected with watching sports or a snack. 8. Review of the medical record and facility investigation documentation revealed a resident to resident altercation occurred between Resident #27 and Resident #24 on 3/1/2023. Review of the medical record revealed Resident #27 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia with Other Behavioral Disturbance, GAD, MDD, and Insomnia. Review of the comprehensive care plan for Resident #27 dated 1/9/2019, revealed .Behavioral .Resident has diagnosis of Dementia with behaviors, GAD, and MDD [Major Depressive Disorder] . with appropriate interventions in place. Review of a quarterly MDS assessment dated [DATE], revealed Resident #27 scored a 3 on the BIMS assessment which indicated the resident had severe cognitive impairment. Resident #27 exhibited no behaviors during the look back period. Review of the Nursing Progress Notes for Resident #27 dated 3/1/2023 at 5:04 PM, revealed .involved with .[Resident #27] : [to] .[Resident #24] altercation .[Resident #27] noted to be the victim. Nursing immediately separated the residents .head to toe assessment completed .reddened area noted to the left cervical area but completely resolved shortly after the incident .took to therapy post the incident and displays no s/s [signs and symptoms] pain, emotional distress, and does not recall the incident at this time. Q [every] 15 min checks initiated .NP and Psych NP notified of incident as well . Review of the CNA Skin Alert form for Resident #27 dated 3/1/2023, revealed the resident had a red mark to the left neck area . Review of the Every 15 Minute Check List for Resident #27 dated 3/1/2023, revealed the resident was checked every 15 minutes starting on 3/1/2023 at 3:00 PM and ending on 3/4/2023 at 3:00 PM. Review of the PSYCHOSOCIAL/BEHAVIOR Care Plan for Resident #27 dated 3/1/2023, revealed the resident had increased monitoring and supervision with psychosocial support provided. Review of a Social Services Progress Note for Resident #27 dated 3/2/2023 at 6:49 AM, revealed .spoke with resident on 03/02/23 [3/2/2023] .Resident could not explain what had happened. No visible injuries. What was reported was that resident was grabbed at the shoulders and forced to put her head down on the table by another resident [Resident #24] .resident states it did not happen . Review of a NP Note for Resident #27 dated 3/3/2023, revealed .seen today for .resident to resident altercation as well as oversight XXX[AGE] years old and she is a resident on the bridge secure unit she has known dementia with behavioral disturbance, anxiety and major depression .Physical Exam .Alert .no acute distress .Patient is pleasant during this interaction .Assessment & Plan . Resident to resident altercation .She was the recipient of altercation during this interaction. There was no injury that occurred . Review of a PSYCHIATRIC EVALUATION for Resident #27 dated 3/8/2023, revealed .Resident recently involved in resident to resident altercation. Resident was allegedly grabbed at the shoulders and forced to put her head down on the table by another resident. Resident has no recall of this happening. No reports of increased anxiety or agitation. No worsening depressive signs or symptoms. No reports of new or worsening mood and behaviors no related distress . During an observation on 6/4/2024 at 3:45 PM, Resident #27 was observed seated in a wheelchair in the dining room working a puzzle. The resident was unable to answer the surveyor's questions, no behaviors were noted. During an observation on 6/5/2024 at 10:26 AM and 3:29 PM, Resident #27 was seated in a wheelchair at a table in the dining room watching TV. The resident was unable to answer any of this surveyor's questions, no behaviors were noted. Review of a quarterly MDS assessment dated [DATE], revealed Resident #24 scored a 4 on the BIMS assessment which indicated the resident had severe cognitive impairment. Resident #24 exhibited .Other behavioral symptoms not directed toward others (e.g., physical symptoms such as hitting or scratching self, pacing, rummaging, public sexual acts, disrobing in public, throwing or smearing food or bodily wastes, or verbal/vocal symptoms like screaming, disruptive sounds) . Review of a Nursing Progress Note for Resident #24 dated 3/1/2023 at 4:52 PM, revealed .Resident noted to have a resident:resident [Resident #24 to Resident #27] altercation. Resident himself was the aggressor. Nursing staff immediately separated residents and completed an assessment. No injury noted to resident. DON notified NP and Psych NP. New medication orders received. Ativan 0.5 mg PO BID [twice daily] PRN [as needed] x [times] 14 days and Increase am [morning] Depakote dose to 375 mg. Q 15 min checks initiated .Resident noted to be calm post the incident and no emotional distress or outburst observed. Nursing to continue to monitor for any physical aggression attempts or behavioral changes . Review of CNA Skin Alert form for Resident #24 dated 3/1/2023, revealed .clear .no areas of concern . Review of the Every 15 Minutes Check List for Resident #24 dated 3/1/2023, revealed every 15 minute checks were performed on Resident #24 starting on 3/1/2023 at 3:00 PM and ending on 3/5/2023 at 5:00 PM. Review of the PSYCHOSOCIAL/BEHAVIOR care plan for Resident #24 dated 3/1/2023, revealed the care plan had been updated to include the altercation with increased supervision and monitoring with psychosocial support as needed. Review of the PSYCHIATRIC EVALUATION for Resident #24 dated 3/1/2023, revealed .being seen today per request for follow-up evaluation inappropriate, impulsive behaviors, aggression, anxiety, agitation. Resident seen today on bridge unit .sitting up in his chair he is calm at present self-propelling throughout the hallways. I received a call from nurse later in the evening patient with increased anxiety, agitation, resident had grabbed another resident by the shoulders and forced to put her head down on the table .as needed Ativan 0.5 mg twice daily was ordered x14 days, Depakote a.m. [morning] dose was increased to 375 mg daily. We will follow-up next visit for patient response to recent psychotropic medication changes for further behaviors MENTAL STATUS EXAMINATION .Calm .Cooperative .Alert .Person .Delusions: Misidentification .Homicidal Ideation: No .DIAGNOSIS, ASSESSMENT AND PLAN .GAD .Impulse control disorder .Unspecified dementia .Pharmacy Orders: Ativan 0.5 mg tablet - Take 1 tablet by mouth twice a day as needed .Recommendations .Psychotropic medications reviewed .Ativan .diagnosis anxiety .Depakote .for mood disorder stabilization, impulsivity .Paxil .for depression and impulsivity .Continue appropriate nonpharmacological interventions to aid in management of mood and behaviors as needed . Review of the Physician Order Report for Resident #24 dated 3/1/2023 - 3/31/2023, revealed the resident's order for Divalproex 250 mg by mouth twice daily ordered on 1/26/2023 was increased to 375 mg daily in the morning and 250 mg daily at bedtime on 3/1/2023. An order for Lorazepam (Ativan) 0.5 mg by mouth twice daily as needed (PRN) for 14 days was also ordered on 3/1/2023. Review of a Social Services Progress Note for Resident #24 dated 3/2/2023, revealed .Resident could not explain what had happened. No visible injuries. What was reported was that resident had grabbed .[Resident #27] .by the shoulders and forced to put her head down on the table .[Resident #24] states it did not happen . Review of a NP note for Resident #24 dated 3/3/2023, revealed .seen today after he was the instigator and [in] a resident to resident altercation .He and a female resident were in the common area of the unit when he appeared on close circuit camera to have been the aggressor .history of intermittent physical aggression or attempts, easily agitates intermittently usually with his perceived provocation .His BIMS score is consistent with severe impairment .Cognitively fluctuates, difficulty with mood with switch changes at times, patient may have an eruption of verbal aggression but within minutes has forgotten about it. He has no recollection of poor behaviors .Physical Exam .Alert .no acute distress .Psychiatric: Cognitively impaired .history of poor judgment .oriented to self, not consistently to time or place, has some delusional thought process .Examples are perceiving others are against him, others in his face and trying to steal from him .Assessment & Plan . Pertaining to this situation patient was .aggressor, he shows no adverse effects or ongoing prolonged distress related to incident .Cognitively patient is showing progression of his dementia . Review of a Social Services Progress Note for Resident #24 dated 3/3/2023 at 3:17 PM, revealed .Resident still does not recall incident. He does not have any injurie [injury] and has not displayed any aggressive .behaviors .alert and pleasant at present . Review of the Physician Order Report for Resident #24 dated 3/1/2023 - 3/31/2023, revealed the following order dated 3/6/2023 for laboratory work including a Complete Blood Count (CBC), Comprehensive Metabolic Panel, Hemoglobin A1c, Lipid Profile, and Thyroid Stimulating Hormone (TSH) . On 3/15/2022 .paroxetine HCl [antidepressant medication] .20 mg .oral .DX: Other recurrent depressive disorders . Review of facility investigation documentation revealed a resident-to-resident altercation occurred on 3/1/2023 at 2:45 PM in the Bridge Unit common area witnessed by CNA Y. The alleged perpetrator was Resident #24. The alleged victim was Resident #27. CNA Y reported that Resident #24 pulled Resident #27's head towards the table by the neck of Resident #27's shirt. Resident #27 had .Redness on the skin in left cervical region, which has resolved by the time this report was submitted . Resident #27 was immediately removed from the area of Resident #24 and Resident #24 remained in sight of staff and every 15 minute checks were initiated. There were no changes to the alleged victim's behavior. Resident #24 was unable to recall the event. It was noted [Resident #24] has had previous behaviors in the past and can be redirected .Conclusion .The allegation was verified as he was seen on camera pulling residents shirt. However intent unable to be determined as both residents have a BIMS score of 3/15 .The residents were immediately separated and 15 minute checks began .Psych NP notified of incident and [Resident #24] medicine has been adjusted. Care plans reviewed and updated to monitor target behaviors . The state agency was notified of the altercation on 3/1/2023 at 4:28 PM. Review of a Witness Statement dated 3/1/2023, revealed .I [CNA Y] .was in room .taking a resident to the restroom. When I hear [Resident #27] yelling so I run out and I see [Resident #24] standing up and have a hold of [Resident #27] by her shirt and had her head on the table .I got [Resident #24] to let go of [Resident #27] and set him back in his chair. And made sure Every one Was ok. And got nurse. resident was immediately separated and [Resident #27] was taken by a staff member to .therapy . During an interview on 6/5/2024 at 10:28 AM, CNA Y stated she recalled the resident to resident altercation between Residents #24 and #27 in the dining room of the Bridge unit. CNA Y exited a resident room that opened directly into the dining room and observed Resident #24 holding onto the neck of Resident #27's shirt pushing Resident #27's head onto the table. Resident #24 was cursing and saying something about somebody taking something from him. Resident #27 did not have anything of Resident #24's. CNA Y immediately separated the resident's and Resident #24 was removed from the area. Resident #27 was unable to give any details about what had happened and Resident #24 said .she took it . There were no injuries and no change in behaviors for either resident. CNA Y was unaware of any previous issues between the residents. CNA Y stated Resident #24 had behaviors that were easily redirected with activities including fidget boards and taking the resident outside. 9. Review of the medical record and facility investigation documentation revealed a resident to resident altercation occurred between Resident #25 and Resident #25 on 4/6/2023. Review of the medical record revealed Resident #25 was admitted to the facility on [DATE] and readmitted on [DATE], with diagnoses including Dementia, GAD, MDD, and Alzheimer's Disease. Continued review of the medical record revealed Resident #25 expired in the facility on 8/2/2023. Review of a comprehensive care plan for Resident #25 dated 1/11/2023, revealed, .dx of dementia, anxiety .depression and mood disorder . with appropriate interventions in place. Review of a quarterly MDS assessment dated [DATE], revealed Resident #25 scored a 3 on the BIMS assessment which indicated the resident had severe cognitive impairment. Resident #25 exhibited no behavioral symptoms during the look back period. Review of the Nursing Progress Notes for Resident #25 dated 4/6/2023 at 6:09 PM, revealed .involved with resident to resident altercation. Another male resident [Resident #24] observed swinging his arm backwards and hitting this resident in right upper arm as staff was attempting to separate residents. Head to toe assessment complete with no injury noted, ROM WNL [within normal limits], no visible marks on resident .Q 15 min checks initiated. DON visited with resident post incident and resident is pleasant, smiling, [TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, facility investigation review, personnel file review, and interview, the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, facility investigation review, personnel file review, and interview, the facility failed to protect a resident's rights to be free from misappropriation and/or exploitation when money totaling $600.00 was taken from 1 resident (Resident #34) of 8 sampled residents reviewed for misappropriation. The findings include: Review of the facility policy titled, Abuse, Neglect and Misappropriation of Property, revised on 10/17/2022, revealed .It is the organizations intention to prevent the occurrence of abuse, neglect and misappropriation of property .and to assure that all alleged violations of federal or state laws .are investigated and reported immediately . Review of the medical record revealed Resident #34 was admitted to the facility on [DATE] with diagnoses including Functional Quadriplegia, Hypertension, Type 2 Diabetes Mellitus, and Heart Disease. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #34 scored a 15 on the Brief Interview for Mental Status (BIMS) assessment which indicated the resident was cognitively intact. Review of the facility investigation documentation dated 11/15/2022, revealed while the facility's Administrator was in Resident #34's room, the resident told the Administrator he needed help setting up a sting operation. The resident stated Certified Nursing Assistant (CNA) Z had taken money from him totaling $600.00 and he had a video of her doing so. The CNA was contacted by the facility on 11/15/2022 and was immediately placed on suspension. Continued review showed the video footage was no longer available for surveyor review. Review of the personnel file for CNA Z revealed the facility terminated CNA Z on 11/18/2022 for violation of company policy. Review of a State of Tennessee Licensure/ Certification report pulled 6/4/2024 revealed CNA Z's License Current Status as being Revoked. Review of a Resident lost, stolen, or damaged replacement form revealed a check was issued to Resident #34 in the amount of $600.00. During an interview on 6/5/2024 at 3:11 PM, the Administrator confirmed the facility substantiated the allegation of misappropriation on Resident #34. The Administrator stated the $600.00 was reimbursed to Resident #34. The Administrator further confirmed the facility failed to protect Resident #34 against misappropriation of property.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. The facility failed to report an allegation of resident to resident abuse that occurred between Resident #5 and #6 on 4/11/20...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. The facility failed to report an allegation of resident to resident abuse that occurred between Resident #5 and #6 on 4/11/2024 to the State Survey Agency. Review of the medical record revealed Resident #5 was admitted to the facility on [DATE] with diagnoses including Fracture of Left Femur, Generalized Anxiety Disorder (GAD), and Dementia. Review of a quarterly MDS assessment dated [DATE], revealed Resident #5 scored a 2 on the BIMS assessment, which indicated severe cognitive impairment, and exhibited inattention. The resident had physical behavioral symptoms noted. Review of the Nurse's Progress Notes for Resident #5 dated 4/11/2024, revealed the Assistant Director of Nursing (ADON) documented at approximately 5:35 PM, Resident #5 was in dining area propelling self in wheelchair. Resident #5 was yelling out sporadically and Resident #6 showed physical aggression towards Resident #5. Residents #5 and #6 were immediately separated and no injuries were noted. Review of the Nurse Practitioner (NP) Progress Notes for Resident #5 dated 4/12/2024, revealed Resident #5 who has profound and progressive Dementia resided on the secured and was in the common area last evening. Resident #5 was near Resident #6 and threw an empty tissue box toward him. Resident #6 who has profoundly cognitive impairment reacted by standing to his feet and attempting to pick Resident #5 up out of her wheelchair. Review of the medical record revealed Resident #6 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia, Muscle Weakness and Depressive Disorders. Review of a quarterly MDS assessment dated [DATE], revealed Resident #6 scored an 8 on the BIMS assessment, which indicated moderate cognitive impairment. The resident had disorganized thinking and no behaviors. Review of a Police Department Incident Report dated 4/11/2024, revealed an officer arrived at 6:00 PM for a simple assault call. The ADON called to report Resident #6 had assaulted Resident #5. Resident #6 picked Resident #5 up out of her chair. Review of an APS report dated 4/11/2024, revealed a report was filed about the resident to resident altercation between Residents #5 and #6 at 6:54 PM. There was no evidence in the facility documentation a report was made to the state agency to notify of the resident to resident altercation. During an interview on 6/4/2024 at 4:09 PM, the ADON stated she provided care for Residents #5 and #6 at the time of the incident. She stated she was in the dining area when Resident #5 was in her wheelchair and propelled past Resident #6, and he suddenly grabbed her and picked her up out of her wheelchair. Staff notified police, NP, Resident #6's son and EMS (Emergency Medical Services), and obtained an order to send Resident #6 to the emergency room (ER) for acute behavioral disturbance. Further interview revealed no injuries were noted to Resident #5 or Resident #6. During an interview on 6/4/2024 at 5:30 PM, the Administrator stated he was notified about the incident between Residents #5 and Resident #6 on 4/11/2024 at about 5:45 PM. The Administrator stated the incident was not reportable to the state agency because there was no injury or psychosocial harm to either resident. The Administrator confirmed the incident was a willful act when Resident #6 got up, went to Resident #5 and picked her up out of a wheelchair. The Administrator stated .it was a resident-to-resident altercation, not abuse, because there was no injury . 3. The facility failed to report an allegation of resident to resident abuse that occurred between Resident #1 and #6 on 4/27/2024 to the State Survey Agency Review of the Nurse's Progress Notes for Resident #1 dated 4/27/2024 at 8:19 PM revealed .Notified by staff that at approximately 6:10 PM [Resident #1] was propelling in wheelchair by room [Resident #6's room] .[Resident #6] who was walking behind his wheelchair then hit him [Resident #1] open handed on the left side of his face .no injuries noted .will continue to monitor . Review of a Nurse's Progress Note for Resident #6 dated 4/27/2024 at 8:23 PM, revealed at approximately 6:10 PM Resident #6 was walking outside of his room behind Resident #1 in a wheelchair. Resident#6 suddenly hit Resident #1 across the left side of the face with an open hand and the residents were immediately separated. Resident #6 was placed on 1 on 1 observation. A NP order was received to send Resident #6 for a psychiatric evaluation, and notifications were made to the police, APS, Ombudsman, and the resident's son. Review of a witness statement dated 4/27/2024, revealed LPN BB documented Resident #6 hit Resident #1 open handed and from behind, in the face. Review of Police Department Incident Report dated 4/27/2024, revealed a Police Officer responded to a Simple Assault. Resident #6 stated that a friend had struck him and after talking with the facility staff, it was found that Resident #6 had struck Resident #1. Resident #6 admitted to the Police Officer he remembered striking Resident #1. Review of the facility's incident documentation revealed no evidence that a report was made to the state agency regarding the resident to resident altercation between Resident #1 and Resident #6. During a telephone interview on 6/5/2024 at 8:16 PM, CNA AA stated on 4/27/2024 at about 6:00 PM, Resident #1 was in a wheelchair at the door of Resident #6's room. The CNA stated Resident #6 came up behind Resident #1 and hit him open handed on the left side of the head around the ear and cheek. During an interview on 6/6/2024 at 8:45 AM, with the DON, RN E and the Administrator, the Administrator stated he was made aware of a resident-to-resident altercation on 4/27/2024 at 6:10 PM, and he came to the facility. The Administrator stated the residents were separated immediately and video evidence was reviewed as part of the investigation. The video evidence revealed that Resident #1 had waved as he passed #6's room, and Resident #6 made contact with Resident #1 from behind with an open-handed slap to side of head, and the staff saw it on camera. The Administrator reported the altercation to APS, Ombudsman, police, MD, and Psych NP, but did not report the resident-to-resident altercation to the state agency because .there was no injury, pain or psychosocial harm .I did not believe I should report it to the state .I did follow my policy . Based on facility policy review, medical record review, review of facility investigation documentation, police report review, and interviews the facility failed to report allegations of abuse to the State Agency for 6 residents (Resident #1, #8, #5, #6, #7, and #36) and failed to report an allegation of misappropriation of property for 1 resident (Resident #34) of 37 residents reviewed for abuse. The findings include: Review of the facility policy titled, Abuse, Neglect and Misappropriation of Property, revised on 10/17/2022, revealed .It is the organizations intention to prevent the occurrence of abuse .and to assure that all alleged violations of federal or State laws which involved abuse .are investigated, and reported immediately to the Facility Administrator, the State Survey Agency, and other appropriate State and local agencies in accordance with Federal and State law .the Facility Administrator, or his or her designee, will conduct a reasonable investigation of each such alleged violation .The Facility Administrator is responsible for reporting all investigations' results to applicable State agencies .Abuse .the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish .includes verbal abuse, sexual abuse, physical abuse, and mental abuse .Physical abuse .Includes, but is not limited to, hitting, slapping, pinching, kicking .or any similar touching of a resident that does not have an appropriate therapeutic purpose, and that is not reasonable related to the appropriate provision of ordered care and services .Allegation of Abuse .Means a report, complaint, grievance, statement, incident, or other facts that a reasonable person would understand to mean that abuse .is occurring, has occurred, or plausibly might have occurred .All alleged violations involving abuse .are reported immediately , but no later than 2 hours after the allegation is made .all allegations and incidents of abuse .will be reported 'immediately,' .Reporting Guidelines .Any abuse allegation must be reported to State within 2 hours from the time the allegation was received . Review of the facility policy titled Abuse, Neglect and Misappropriation of Property, revised 9/15/2023, revealed .It is the organization's intention to prevent the occurrence of abuse, neglect, exploitation, injuries of unknown origin, and misappropriation of resident property, and to assure that all alleged violations of federal or State laws which involve abuse, neglect, exploitation, injuries of unknown origin and misappropriation of resident property are investigated, and reported immediately to the Facility Administrator, the State Survey Agency, and other appropriate State and local agencies in accordance with Federal and State law .All alleged violations involving abuse, neglect, exploitation, or mistreatment are reported immediately, but no later than 2 hours after the allegation is made .all allegations and incidents of abuse or neglect, as defined in this policy, will be reported immediately, .Prevention .Establishing a safe environment that supports, to the extent possible, a resident's safety .Identifying, correcting, and intervening in situations in which abuse, neglect, exploitation, and/or misappropriation of resident property is more likely to occur .Investigation Guidelines .The Facility Administrator will investigate all allegation, reports, grievance, and incidents that potentially could constitute allegations of abuse .The Facility Administrator may delegate some or all of the investigation as appropriate, but the Facility Administrator retains the ultimate responsibility to oversee and complete the investigation, and to draw conclusions regarding the nature of the incident .Reporting Guidelines .Any abuse allegation must be reported to State within 2 hours from the time the allegation was received . 1.The facility failed to report an allegation of resident-to-resident abuse that occurred between Resident #1 and Resident #8 on 2/26/2024 to the State Survey Agency. Review of the medical record revealed Resident #1 (alleged perpetrator) was admitted to the facility on [DATE] with diagnoses including Right Femur Fracture, Metabolic Encephalopathy (condition in which brain function is disturbed due to different diseases or toxins in the body), Acute Respiratory Disease, Reduced Mobility, Vascular Dementia without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, and Anxiety. Review of an admission Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #1 scored a 3 on the Brief Interview for Mental Status (BIMS) assessment which indicated the resident had severe cognitive impairment. The resident had not exhibited behaviors toward others. Review of the Nursing Progress Notes for Resident #1 dated 2/26/2024 at 8:55 AM, revealed Resident #1 had a resident-to-resident altercation with another male resident (Resident #8) that was sitting beside him in front of the nurse's station.Nursing reports [Resident #1] was just sitting in w/c [wheelchair] and all of sudden yelled out 'shut up' to [Resident #8] sitting beside him, then he [Resident #1] proceeded to swing open handed and hit .[Resident #8] . on left side of face/forehead . The residents were immediately separated. Head to toe assessment revealed neither Resident #1 nor Resident #8 had injuries. Review of the medical record revealed Resident #8 was admitted to the facility 1/21/2024 with diagnoses including Multiple Sclerosis, Depression, Anxiety, and Neuropathy. Review of an admission MDS assessment dated [DATE], revealed Resident #8 scored an 11 on the BIMS assessment which indicated the resident had moderate cognitive impairment. The resident had not exhibited behaviors toward others. Review of a police report dated 2/26/2024, revealed .On February 26th at approximately 0600 [6:00 AM], [Resident #1] smacked [Resident #8] unprovoked while at the nurses' station . Review of the Nursing Progress Notes for Resident #8 dated 2/26/2024 at 7:45 AM, revealed the resident had been involved in a resident-to resident altercation with another male resident [Resident #1]. Resident #8 was sitting in front of the nurse's station when another male resident [Resident #1] yelled out shut up to Resident #8. Resident #8 was hit open handed on left side of face/ forehead. The residents were immediately separated. Head to toe assessments were performed for both residents with no injuries noted. Review of the facility's event report documentation dated 2/26/2024 at 8:55 AM, revealed .Resident [#1] noted to have a resident to resident altercation with another male resident that was sitting beside him early am [morning] .in front of nurse's station .Nursing reports resident was just sitting in w/c and all of sudden yelled out shut up to resident sitting beside him, then he proceeded to swing open handed and hit other resident [Resident #8] on left side of face/forehead. Nursing immediately separated residents .Head to toe assessment was complete per nurse who reports no injury . There was no evidence to show the State Agency was notified of the resident-to-resident altercation. Review of the witness statement by LPN W dated 2/26/2024, revealed LPN W .heard commotion behind me when I turned around [Resident #1] was telling [Resident #8] to shut up and then he swung at [Resident #8] hitting him open handed in the face. At that point they both started swinging at each other just bumping hands . The residents were separated. Review of the witness statement by LPN U dated 2/26/2024, revealed LPN U .was at NSG [nursing] station [and] heard [Resident #1] yell out 'shut up' .reach over and hit [Resident #8] on left side of head/face . The residents were separated. During an interview on 6/3/2024 at 12:38 PM, the Director of Nursing (DON) stated the facility did not report the resident-to-resident altercation between Resident #1 and Resident #8 which occurred on 2/26/2024 to the State Agency. The DON stated the corporate office advised the facility to not report the allegation of abuse to the State Agency because there were no injuries to either resident. During an interview on 6/6/2024 at 8:45 AM, with the DON, Registered Nurse (RN) E (DON at the time of the incident), and the Administrator, the Administrator stated he was made aware of the incident between Resident #1 and Resident #8 around 5:00 AM or 6:00 AM on the morning of the event (2/26/2024) by LPN W. The Administrator stated the incident was reported to Adult Protective Services (APS), the Ombudsman, and the Police Department. Continued interview revealed the incident was discussed with the facility's regional team and it was determined the incident did not meet the definition of abuse. RN E stated the video surveillance footage revealed Resident #1 and Resident #8 were sitting side by side in front of the Long-Term Care Unit nurse's station. Resident #8 was talking with a nurse.[Resident #1] told him [Resident #8] to shut up and [Resident #1] .hit [Resident #8] back handed on the side of [Resident #8's] head .There was contact . During further interview the Administrator stated .There was a willful intent but there was no physical harm, mental anguish, or pain . The Administrator stated based on the facility's interpretation of the changes in regulations related to reporting abuse in 10/2022, guidance by the corporate office and Tennessee Health Care Association (THCA), allegations of resident-to resident abuse were not reported to the State Agency unless there was physical harm, mental anguish, or pain. The Administrator stated the facility stopped reporting resident-to-resident altercations which did not have physical injury, mental anguish, or pain in 2024. The Administrator acknowledge the facility's process for reporting allegations of abuse had been inconsistent. The Administrator confirmed the allegation of resident-to-resident abuse for Residents #1 and #8 had not been reported to the State Agency. 4. The facility failed to report an allegation of resident-to-resident abuse that occurred between Resident #7 and #36 on 3/2024 to the State Survey Agency. Review of the medical record revealed Resident #7 was admitted to the facility on [DATE] with diagnoses including Abnormalities of Gait and Mobility, Anemia, and Adult Failure to Thrive. Review of the Nurse's Progress Notes for Resident #7 dated 3/20/2024, revealed during the lunch in the main dining area, Resident #7 was observed by staff punching Resident #36 in the shoulder. Review of a quarterly MDS assessment dated [DATE], revealed Resident #7 scored an 8 on the BIMS assessment which indicated moderate cognitive impairment. Review of the medical record revealed Resident #36 was admitted to the facility on [DATE] with diagnoses including Pneumonia, Need for Assistance with Personal Care, Dementia, and Heart Failure. Review of a quarterly MDS assessment dated [DATE], revealed Resident #36 scored a 3 on the BIMS assessment which indicated severe cognitive impairment. Review of the Nurse's Progress Notes for Resident #36 dated 3/20/2024, revealed during the lunch in the main dining area, Resident #6 was engaged in a verbal altercation with Resident #7 which led to Resident #7 punching Resident #36 in the left shoulder. No injuries were noted. Review of a Police Department Incident Report dated 3/20/2024, revealed on 3/20/2024 at 12:58 PM, Police Officers responded to a simple assault between two residents. The document revealed Resident #7 and Resident #36 were at the lunch table when Resident #7 struck Resident #36. There were no injuries to either party. Review of a skin assessment for Resident #36 completed on 3/20/2024, revealed no injuries. Review of a Psychiatric NP note dated 3/20/2024, for Resident #36 revealed the resident was evaluated due to reports of an altercation with another resident. Resident #26 was noted in a scuffle but the details were unclear. During an interview on 6/5/2024 at 10:22 AM, the Speech Language Pathologist (SLP) stated she could hear arguing when the incident happened on 3/20/2024 and observed Resident #7 make contact with Resident #36. Continued interview revealed it was not a hard hit as neither resident had much upper body strength, but contact was made. During an interview on 6/5/2024 at 10:24 AM, CNA I stated she heard arguing on 3/20/2024 and observed Resident #7 hit Resident #36 in the arm. During an interview on 6/6/2024 at 8:44 AM, the Administrator confirmed physical contact occurred when Resident #7 struck Resident #36. Continued interview with the Administrator stated he had been made aware of the incident between Resident #7 and Resident #36 and had reported to APS, the Ombudsman, and the Police Department. Continued interview revealed the incident was discussed with the facility's regional team and it did not meet the definition of abuse because no physical harm, mental anguish, or pain was determined so the incident was not reported to the State Agency. 5. The facility failed to timely report an allegation of misappropriation of Resident #34's funds by a staff member to the State Survey Agency. Review of the medical record revealed Resident #34 was admitted to the facility on [DATE] with diagnoses including Functional Quadriplegia, Hypertension, Type 2 Diabetes Mellitus, and Heart Disease. Review of a quarterly MDS assessment dated [DATE], revealed Resident #34 scored a 15 on the BIMS assessment which indicated the resident was cognitively intact. Review of a facility investigation dated 11/15/2022 revealed, while the facility Administrator was in Resident #34's room, the resident stated he needed help setting up a sting operation. The resident stated CNA Z had taken money from him totaling $600.00 and he had a video of her doing so. The facility investigation revealed the Staff Development Coordinator (SDC) who had been previously the residents floor nurse had knowledge of the incident prior to Resident #34 reporting to the Administrator. The CNA was contacted on 11/15/2022 and immediately placed on suspension. The video footage was no longer available for review. Review of the personnel file for CNA Z revealed the facility terminated CNA Z on 11/18/2022 for violation of company policy. Review of the personnel file for the SDC revealed the facility terminated the SDC on 11/23/2022 for violation of company policy. Review of a State of Tennessee Licensure/ Certification report pulled 6/4/2024 revealed CNA Z License Current Status as Revoked. During an interview on 6/5/2024 at 12:37 PM the SDC stated she was a floor nurse when first was approached by Resident #34 about the possibility of someone stealing from him. The SDC stated she did not remember an exact date but it was sometime around the end of 2021 or start of 2022 when the resident mentioned the theft to her. The SDC stated the resident was informed he should report it to the Administrator. The SDC stated Resident #34 told the SDC .he doesn't have any proof yet and wasn't going to make any accusations until he knew for sure . Continued interview revealed the SDC was approached again by the resident who declined reporting the theft until he had sufficient proof. Further interview confirmed the SDC failed to report the allegations of misappropriation (date(s) unknown) to the acting Administrator or to anyone else, until the allegations were brought to her attention by the current Administrator after 11/15/2022. During an interview on 6/5/2024 at 3:11 PM, the Administrator stated he was in Resident #34's room on 11/15/2022 when the resident showed him a video of CNA Z taking money out of his nightstand and placing in her pocket. Continued interview revealed the resident stated he had not authorized the CNA to retrieve money from his nightstand. The Administrator stated he immediately began investigation when the information was presented to him. The Administrator stated the SDC had knowledge of the alleged theft prior to 11/15/2022. Further interview revealed CNA Z and the SDC were terminated with legal charges brought against CNA Z by Resident #34. The facility substantiated the allegation of misappropriation of property and the $600.00 which was stolen, was reimbursed to Resident #34. Further interview confirmed the facility failed to report the misappropriation of property timely for Resident #34 since the SDC had knowledge (exact date unknown)of the alleged theft prior to 11/15/2022.
Aug 2022 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, observations, and interviews, the facility failed to provide a clean and homelike enviro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, observations, and interviews, the facility failed to provide a clean and homelike environment in 1 resident's (Resident #64) room of 6 resident rooms observed. The findings include: Review of the facility policy titled, Resident Rights revised 8/16/2018, showed .All residents will be treated in a manner and in an environment that promotes maintenance or enhancement of quality of life . Review of the facility policy titled, Maintenance dated 1/2005, showed .The maintenance department is responsible for maintaining the buildings, grounds and equipment in a safe and operable manner at all times .Maintaining the building in good repair and free from hazards . Resident #64 was admitted to the facility on [DATE], with diagnoses including Unspecified Dementia with Behavioral Disturbance, Unspecified Macular Degeneration, Unspecified Hearing Loss, and History of falling. Record review of Resident #64's quarterly Minimum Data Set assessment dated [DATE] showed a brief interview of mental status of 00, which indicated the resident had severe cognitive impairment. Resident #64 had moderate difficulty with hearing, impaired vision, and required assitance of 1 staff member for activities of daily living, transfer, ambulation, dressing, and toileting. Review of facility documentation titled, Maintenance Requests showed, an entry was logged 8/12/2022, for room [ROOM NUMBER] [Resident #64's room], .Ceiling debris came down by bathroom . The area was documented as fixed on 8/14/2022. During an observation on 8/22/2022 at 11:35 AM, in Resident #64's room [ROOM NUMBER], the ceiling at the bathroom entrance had a yellowing discoloration with a basketball sized spot where popcorn texture was absent. During an observation on 8/23/2022 at 9:35 AM, in Resident #64's room [ROOM NUMBER], the ceiling at the bathroom entrance had a yellowing discoloration with a basketball sized spot where popcorn texture was absent. Inside the yellow discoloration were multiple dark discolored areas. The wall paper behind Resident #64's bed had peeled from the floor to the top of the headboard. During an interview on 8/23/2022 at 1:55 PM, Registered Nurse (RN) #1 stated the process of reporting facility related repairs was to enter the item in the maintenance log and notify maintenance there was something to be repaired. During an interview and observation on 8/23/2022 at 2:12 PM, the Regional Maintenance Director (RMD) stated the process of reporting facility related repairs was to enter the item in the maintenance log and notify maintenance of the needed repair. Further interview revealed items to be repaired in the facility were prioritized by severity. The RMD confirmed Resident #64's room (room [ROOM NUMBER]) was in disrepair. During an interview and observation on 8/23/2022 at 3:03 PM, with the Director of Nursing (DON) in Resident #64's room [ROOM NUMBER]. The DON stated .the room was in better condition than where [Resident #64's] came from, but would probably bother another resident if they were to live in the room . The DON confirmed Resident 64's room was not in a homelike condition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to develop a care plan a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to develop a care plan addressing hospice care and management for 1 resident (Resident #48) of 20 residents reviewed for care plans. The findings include: Review of a facility policy titled Hospice Program dated 5/2018, showed .plan of care will be developed and shall include directives for managing pain and other uncomfortable symptoms . Review of a facility policy titled Comprehensive Care Plans, dated 4/2021, showed .A person-centered Comprehensive Care Plan .Describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being . Resident #48 was admitted to the facility on [DATE] with diagnoses including Bipolar Disorder, Anxiety Disorder, Depressive Disorders, and Hospice Care. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], showed Resident #48 was cognitively intact and received hospice services. Review of a comprehensive care plan initiated on 6/20/2022 showed a care plan had not been developed for hospice care services and management for Resident #48. During an interview on 8/22/2022 at 11:10 AM, Resident #48 stated she received hospice care. During an interview on 8/24/2022 at 10:44 AM, the MDS Coordinator reviewed Resident #48's care plan and confirmed a care plan had not been developed for the hospice care and management.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to ensure medications we...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to ensure medications were stored and administered safely for 1 resident (Resident #86) of 6 residents reviewed for medication administration, which had the potential to cause an accident, when a nurse left Resident #86's medication at the bedside unattended. The findings include: Review of facility's policy titled, Administering Medications, revised 4/2019 showed, Medications are administered in a safe .manner .as prescribed .Only person licensed .administer and document the administration of medications may do so .Residents may self-administer .medications only if the Attending Physician .has determined .capacity to do so safely . Resident #86 was admitted to the facility on [DATE] with diagnoses including Chronic Obstructive Pulmonary Disease, Chronic Pain Syndrome, and Polyneuropathy. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE], showed Resident #86 was cognitively intact and had no swallowing difficulties. Review of current physician's orders showed, .docusate sodium [a medicine for constipation] .100 milligrams [mg] .Twice A Day .cholecalciferol (vitamin D3) [a nutritional supplement] .2,000 units .Once A Day .Acid reducer (famotidine) .20 mg .Once A Day . During an observation on 8/22/2022 at 11:08 AM, Resident #86 was in bed with a medication cup containing 4 pills sitting on the overbed table unsupervised by licensed staff. The resident stated Licensed Practical Nurse (LPN) #1 usually stayed in the room until the medications were taken. During an observation and interview on 8/22/2022 at 11:10 AM, LPN #1 observed a medication cup containing 4 pills on the overbed table in Resident #86's room. LPN #1 stated the medications were colace and vitamins, and they were left at the bedside while LPN #1 was returning other medications to the medication drawer and forgot to come back. LPN #1 stated usually medications were taken by the resident before the nurse left the room. LPN #1 confirmed the medication should not have been left in the resident's room unattended. Review of the medical record showed a medication self-administration assessment had not been completed for Resident #86. During an interview on 8/23/2022 at 12:32 PM, the Director of Nursing (DON) stated the expectation was for nurses to stay at bedside until medications were taken by a resident, and Resident #86 had not been assessed for medication self-administration. The DON confirmed the medication should have been taken by the resident before LPN #1 exited the resident's room.
Sept 2019 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to make a referral to the state-designated authority for a Lev...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to make a referral to the state-designated authority for a Level II Pre-admission Screening and Resident Review (PASARR) after newly identified serious mental disorders were diagnosed for 2 residents (#48, #86) of 8 residents reviewed for PASARR. The findings include: Medical record review revealed Resident #48 was admitted to the facility on [DATE] with diagnoses including Dementia, Schizoaffective Disorder, Depression, and Hypotension. Continued review revealed diagnosis of Psychotic Disorder with Delusions was added on 7/8/19. Medical record review of the most recent PASARR Level I assessment dated [DATE] revealed Resident #48 had no diagnosis of mental illness. Medical record review revealed Resident #86 was admitted to the facility on [DATE] with diagnosis of Dementia. Continued review revealed diagnosis of Major Depressive Disorder was added on 1/9/19 and a diagnosis of Psychotic Disorder with Delusions was added on 5/7/19. Medical record review of a Psychiatric Initial Diagnostic Interview dated 5/7/19 revealed .seeing the patient .major depressive disorder, unspecified psychosis . Medical record review of a Quarterly Minimum Data Set, dated [DATE] revealed Resident #86 had diagnoses of Non-Alzheimer's Dementia, Anxiety, Depression, and Psychotic Disorder with Delusions. Medical record review of the most recent PASARR Level I assessment dated [DATE] revealed Resident #86 had no mental health diagnosis known or suspected. Interview with the Minimum Data Set Coordinator on 9/5/19 at 11:58 AM, in the conference room, confirmed Residents #48 and #86 were not referred to the state-designated authority for a PASARR Level 2 screen after the residents were newly diagnosed with a serious mental health disorder.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, medical record review and interview, the facility failed to develop a comprehensive care...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, medical record review and interview, the facility failed to develop a comprehensive care plan for the diagnosis of Psychosis for 1 resident (#86) of 23 residents reviewed for care plans. The findings include: Review of the facility policy Comprehensive Care Plans last revised 7/19/18, revealed .revised as information about the resident and the resident's condition change . Medical record review revealed Resident #86 was admitted to the facility on [DATE] with diagnosis of Dementia. Continued review revealed a diagnosis of Major Depressive Disorder was added on 1/9/19 and a diagnosis of Psychotic Disorder with Delusions was added on 5/7/19. Medical record review of a Psychiatric Initial Diagnostic Interview dated 5/7/19 revealed .seeing the patient .major depressive disorder, unspecified psychosis . Medical record review of a Quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #86 had diagnoses of Non-Alzheimer's Dementia, Anxiety, Depression, and Psychotic Disorder with Delusions. Medical record review of Resident #86's Comprehensive Care Plan, revised 8/5/19, revealed the plan of care did not include individualized goals and interventions for the treatment and management for the diagnoses of Major Depressive Disorder and Psychotic Disorder with Delusions. Interview with the MDS Coordinator on 9/5/19 at 11:58 AM, in the conference room, confirmed the facility failed to develop a comprehensive care plan to address Major Depressive Disorder and Psychotic Disorder with Delusions for Resident #86.
Aug 2018 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to implement interventions on the comprehensive ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to implement interventions on the comprehensive care plan for 2 residents (#42, #85) and failed to develop a comprehensive care plan for transfer assistance for 1 resident (#44) of 7 residents reviewed for falls of 49 residents sampled. The findings include: Medical record review revealed Resident #42 was admitted to the facility on [DATE] with diagnoses of Unspecified Dementia without Behavioral Disturbance, Major Depressive Disorder, and Altered Mental Status. Medical record review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score could not be conducted due to Resident #42 being rarely or never understood. Further review revealed Resident #42 was totally dependent of two or more person physical assist for bed mobility and transfers. Medical record review of Resident #42's comprehensive care plan dated 2/12/18, revised 3/7/18 revealed, .LAL [low air loss] mattress - wt [weight] 111.6 lbs [pounds] - check settings every shift . Medical record review of the Nursing assessment dated [DATE] at 7:11 AM revealed, .Category: Fall .Date and Time: 5/3/18 4:45 AM .Observed laying on right side on floor between bed and wall. Redness noted to right side from eyebrow to above ear .X-ray ordered for right side of skull, right shoulder & [and] elbow, and right hip . Review of the facility investigation dated 5/3/18 revealed, .Describe what equipment was involved and how: Low air loss mattress was set on 180 pounds and bolsters at the top of the mattress was not secured .Document the implemented interventions: Educated staff to ensure low air loss mattress is on proper setting of 111 pounds every shift and bolsters are properly secured to bed every shift . Interview with the Licensed Practical Nurse (LPN) Unit Manager on 8/23/18 at 8:05 AM, at the Lilac/Rose Nurse's Station, revealed the nurses were responsible for checking the setting on the low air mattress at the time of the incident. Interview with the Staff Development Coordinator (SDC) on 8/23/18 at 8:35 AM, in the SDC's office, confirmed the facility failed to adjust the air mattress setting according to the resident's weight listed on the care plan. Medical record review revealed Resident #85 was admitted to the facility on [DATE] with diagnoses including Dementia and Anorexia. Medical record review of the MDS dated [DATE] revealed a BIMS score of 3, indicating severe cognitive impairment. Medical record review of the comprehensive care plan dated 1/29/18 revealed the resident was at risk for falls with a history of falls with fracture. Further review revealed the resident required the use of .1/4 side rails times 2 . Medical record review of a Physician's Order dated 8/10/18 revealed .1/4 side rails to upper bed bilat [bilateral] for bed mobility/repositioning . Observation of Resident #85 on 8/20/18 at 4:33 PM, in the resident's room, revealed the resident lying in the bed with one side rail up on the bathroom side of bed and no side rail up on the window side of the bed. Observation of Resident #85 on 8/22/18 at 10:38 AM, in the resident's room, revealed the resident lying in the bed with one side rail up on the bathroom side of the bed, no side rail was on the window side of the bed, and a side rail was lying in the floor by the window. Interview with the MDS Coordinator on 8/22/18 at 10:51 AM, in the MDS office, confirmed the resident is care planned for the use of a 1/4 side rail on both sides of the bed. Continued interview and observation, in the resident's room, confirmed a side rail was lying in the floor by the window and no side rail was on the window side of the resident's bed. Interview with the Administrator on 8/22/18 at 11:57 AM, in the conference room, confirmed the side rail was broken. Further interview confirmed the resident should have been placed in another bed for safety until the rail was repaired. Interview with the Administrator on 8/23/18 at 1:07 PM, in the conference room, confirmed no maintenance work order had been submitted for the repair of the broken side rail and the side rail had been broken for an undetermined amount of time. Further interview confirmed the facility failed to implement the care plan for the use of side rails for Resident #85. Medical record review revealed Resident #44 was admitted to the facility on [DATE] with diagnoses including, Fracture of Left Fibula, Muscle Weakness, and Difficulty in Walking. Medical record review of Resident #44's comprehensive care plan dated 7/18/18 revealed the resident's care plan did not include interventions for transfer assistance. Review of an admission MDS assessment dated [DATE] revealed the resident had a BIMS score of 15 indicating the resident was cognitively intact and required extensive assist of two plus person physical assistance with transfers. Further review revealed the resident was at risk for falls and would be addressed in the care plan. Interview with Resident #44 on 8/23/18 at 8:55 AM, in her room, revealed she had a fall at the end of July. Further interview revealed Resident #44 had been transferred by 1 Certified Nurse Aide (CNA) and a 2 person transfer was required due to a left leg fracture and a non-weight bearing status. Telephone interview with CNA #1 on 8/23/18 at 5:18 PM, confirmed she had assisted Resident #44 on 7/23/18 to the side of her bed, to a standing position. Further interview confirmed the resident started to slide and she eased the resident to the floor. Continued interview confirmed she was not aware the resident required 2 person assist for transfers. Interview with the Director of Nursing (DON) on 8/23/18 at 6:40 PM, in the conference room, confirmed the resident required two persons to assist with transfers.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility investigation review, medical record review, and interview the facility failed to revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, facility investigation review, medical record review, and interview the facility failed to revise a Comprehensive Care Plan for 2 residents (#48, #61) and failed to revise a Certified Nurse Aide (CNA) plan of care for 1 Resident (#61) of 7 residents reviewed for falls of 49 sampled residents. The findings include: Review of the facility's policy, Falls, with a revision date of 8/16/18 revealed .If a fall occurs the following actions will be taken .Update care plan . Resident #48 was admitted to the facility on [DATE] with diagnoses including Impulse Disorder, Muscle Weakness, Difficulty in Walking, Insomnia, Osteoarthritis, and Anemia. Review of a facility investigation for Resident #48 dated 5/22/18 revealed .Resident getting up out of bed, unable to lift him properly, this nurse assisted resident to floor . Medical record review of Resident #48's Comprehensive Care Plan revealed .at risk for fall related injury . Continued review revealed no revision to reflect a new fall intervention on 5/22/18. Interview with the Staff Development Coordinator on 8/22/18 at 8:00 AM, in the conference room, confirmed the facility failed to initiate a new intervention after Resident #48's fall on 5/22/18. Interview with the Assistant Director of Nursing on 8/22/18 at 3:34 PM, at the Bridge Nurse's Station, confirmed the facility had no documented evidence a new intervention had been initiated after Resident #48's fall on 5/22/18. Medical record review revealed Resident #61 was admitted to the facility on [DATE] with diagnoses including, Dementia with Behavioral Disturbance, Generalized Anxiety Disorder, Abnormalities of Gait and Mobility, and Mood Disorder. Review of a facility Investigation for Resident #61 dated 7/20/18 revealed .RESIDENT WAS STANDING IN THE HALL WAY AND SUDDENLY LOST HER BALANCE AND FELL .RESIDENT WAS FOUND ON LEFT SIDE OF BODY .No injuries .Fall Interventions Post Fall .Encourage rest periods . Medical record review of a quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #61 had moderate cognitive impairment, and required extensive assistance of two or more persons for transfers, bed mobility, and toilet use. Medical record review of Resident #61's Comprehensive Care Plan the care plan had not been revised to include encourage rest periods after a fall on 7/20/18. Medical record review of a CNA plan of care for Resident #61 revealed no revision to include encourage rest periods after a fall on 7/20/18. Interview with the Director of Nursing (DON) on 8/23/18 at 4:40 PM, in the conference room, confirmed Resident #61's Comprehensive Care Plan and CNA plan of care had not been revised to include encourage rest periods after a fall on 7/20/18.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to follow a physician's order for 1 Resident (#7...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to follow a physician's order for 1 Resident (#77) of 49 residents sampled. The findings include: Medical record review revealed Resident #77 was admitted to the facility on [DATE] with diagnoses including Heart Failure and Muscle Weakness. Medical record review of the Minimum Data Set (MDS) dated [DATE] revealed the resident had severe cognitive impairment and received tube feedings. Medical record review of a Physician's Progress Note dated 8/13/18 revealed . Continue enteral nutrition [tube feeding]. Keep head of the bed elevated greater than 45 degrees while in bed . Medical record review of a Physician's Order dated 8/13/18 revealed .HOB [head of bed] elevated at least 45 [degrees] while resident in bed . Observation of Resident #77 on 8/22/18 at 5:56 PM, in the resident's room, revealed the resident was lying in the bed with the head of bed not elevated and the tube feeding being infused. Interview and observation of Resident #77 with the Administrator on 8/22/18 at 5:58 PM, in the resident's room, confirmed the head of bed was not elevated and the tube feeding was being infused. Interview and observation of Resident #77 with the Director of Nursing (DON) on 8/22/18 at 6:00 PM, in the resident's room, confirmed the head of the bed was not elevated and the tube feeding was being infused. The DON confirmed the head of bed needed to be elevated. Interview with the DON on 8/23/18 at 8:34 AM, at the nurse's station, confirmed the facility failed to follow a physician's order to keep the head of the bed elevated for Resident #77.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, review of facility investigations, medical record review, observation, and interview the facili...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, review of facility investigations, medical record review, observation, and interview the facility failed to provide supervision to prevent accidents for 1 resident (#42) using an air mattress; failed to investigate a fall for 1 resident (#44); and, failed to initiate a new fall intervention for 1 resident (#48) with a history of falls of 7 residents reviewed for falls of 49 residents sampled. The findings include: Review of the facility policy, Falls, revised 8/16/18 revealed .If a fall occurs the following actions will be taken .Begin investigation . Medical record review revealed Resident #42 was admitted to the facility on [DATE] with diagnoses of Unspecified Dementia without Behavioral Disturbance, Major Depressive Disorder, and Altered Mental Status. Medical record review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score could not be conducted due to Resident #42 being rarely or never understood. Further review revealed Resident #42 was totally dependent of two or more person physical assist for bed mobility and transfers. Medical record review of Resident #42's Comprehensive Care Plan dated 2/12/18, revised 3/7/18 revealed, .LAL [low air loss] mattress - wt [weight] 111.6 lbs [pounds] - check settings every shift . Medical record review of Resident #42's Certified Nurse Aide (CNA) plan of care revealed, .assist of two .non-ambulatory . Medical record review of Resident #42's Physician's Order Sheet dated 3/1/18 to 3/31/18 revealed, .Low air loss mattress to be set for weight 111 lbs [pounds]. Check settings every shift . Medical record review of the Nursing assessment dated [DATE] at 7:11 AM revealed, .Category: Fall .Date and Time: 5/3/18 4:45 AM .Observed laying on right side on floor between bed and wall. Redness noted to right side from eyebrow to above ear .X-ray ordered for right side of skull, right shoulder & [and] elbow, and right hip . Medical record review of the Physician's Telephone Order dated 5/3/18 revealed, .send to .ER [emergency room] for eval [evaluation] [and] tx [treat] . Review of the facility investigation dated 5/3/18 revealed, .Describe what equipment was involved and how: Low air loss mattress was set on 180 pounds and bolsters at the top of the mattress was not secured .Document the implemented interventions: Educated staff to ensure low air loss mattress is on proper setting of 111 pounds every shift and bolsters are properly secured to bed every shift . Interview with the Licensed Practical Nurse (LPN) Unit Manager on 8/23/18 at 8:05 AM, at the Lilac/Rose Nurse's Station, revealed the nurses were responsible for checking the setting on the low air mattress at the time of the incident. Interview with the Staff Development Coordinator (SDC) on 8/23/18 at 8:35 AM, in the SDC's office, confirmed checking the bolsters should be done every time they go in the room. Further interview confirmed the air mattress was on the incorrect setting, and the bolster applied incorrectly. Telephone interview with CNA #1 on 8/23/18 at 5:58 PM, in the conference room, revealed .the things that hold the sides of the bed on were floppy . Further interview revealed she had provided care to the resident, and placed her on her side. The next time she went into the room, she (Resident #42) was on the floor. Medical record review revealed Resident #44 was admitted to the facility on [DATE] with diagnoses including, Fracture of Left Fibula, Muscle Weakness, and Difficulty in walking. Review of an admission MDS assessment dated [DATE] revealed the resident was cognitively intact and required extensive assist of two plus person physical assist with transfers. Review of a nursing progress note dated 7/23/18 revealed .at approximately 12:15 the CNA .assist with transfer to BSC [bedside commode] .turned around facing away from resident briefly .the resident yelled out that she was falling .CNA grabbed the resident and slowly eased the resident to the floor . Interview with Resident #44 on 8/23/18 at 8:55 AM, in her room, revealed she had a fall at the end of July. Further interview revealed Resident #44 had been transferred by 1 CNA and a 2 person transfer was required due to a left leg fracture and non-weight bearing status. Telephone interview with CNA #1 on 8/23/18 at 5:18 PM, confirmed she had assisted Resident #44 on 7/23/18 to the side of her bed, to a standing position. Further interview confirmed the resident started to slide and she eased the resident to the floor. Continued interview confirmed she was not aware the resident required 2 person assist for transfers. Interview with the Director of Nursing (DON) on 8/23/18 at 6:40 PM, in the conference room, confirmed the facility had failed to investigate the fall for Resident #44. Medical record review revealed Resident #48 was admitted to the facility on [DATE] with diagnoses including Impulse Disorder, Muscle Weakness, Difficulty in Walking, Insomnia, Osteoarthritis, and Anemia. Medical record review of a quarterly MDS dated [DATE] revealed Resident #48 had severe cognitive impairment and required extensive assist of 2 persons with transfers. Medical record review revealed of Resident #48's Comprehensive Care Plan dated 1/26/18 revealed .at risk for fall related injury .Pressure alarm to bed . Review of a Physician's Recapitulation order sheet signed 5/16/18 revealed .Order Date .11/29/2017 .**TREATMENT/PROCEDURE** PRESSURE ALARM TO BED . Review of an investigation for Resident #48 dated 5/22/18 revealed .Resident getting up out of bed, unable to lift him properly, this nurse assisted resident to floor .Resident with bed alarm, not functioning, Placed new batteries in bed alarm. Fall Intervention Post Fall: Pressure sensor alarms . Interview with the SDC on 8/22/18 at 8:00 AM, in the conference room, confirmed the facility failed to initiate a new intervention after Resident #48's fall on 5/22/18. Interview with the Assistant Director of Nursing on 8/22/18 at 3:34 PM, at the Bridge Nurse's Station, revealed Resident #48's care plan dated 1/26/18 had the pressure alarm to bed intervention already in place prior to the fall on 5/22/18, and the facility had failed to initiate a new intervention after Resident #48's fall on 5/22/18.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to provide pain management for 1 Resident (#297)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to provide pain management for 1 Resident (#297) of 49 residents sampled. The findings include: Medical record review revealed Resident #297 was admitted to the facility on [DATE] with diagnoses including Left Above the Knee Amputation, Right Foot Diabetic Ulcer, Wound Infection to the Right Foot, Acute Pain, and Peripheral Neuropathy (numbness and pain in the hands and feet). Medical record review of a Physician's Order dated 8/17/18 revealed .Norco [a pain medicine] 10/325mg [milligrams] tab [tablet] [1] po [by mouth] q [every] 6 hours prn [as needed] pain . Medical record review of the Baseline Care Plan dated 8/19/18 revealed the resident had pain to the right foot with approaches including to administer pain medications. Medical record review of the Controlled Drug Record dated 8/19/18 revealed the resident received the first dose of pain medication on 8/20/18 at 12:00 AM. Interview with Resident #297 on 8/20/18 at 10:08 AM, in the resident's room, confirmed the resident had requested pain medication on 8/19/18 at approximately 9:00 PM, and the resident stated it was 4 hours before the medication was administered. Further interview confirmed the resident was upset it .took so long . to get the pain medication after it had been requested. Telephone interview with Licensed Practical Nurse (LPN) #1 on 8/23/18 at 2:52 PM, confirmed the resident had complained of pain and requested pain medication at 10:00 PM on 8/19/18 but the pharmacy had not delivered the medication at that time. Further interview confirmed the medication was available in the facility's emergency medication box. Continued interview confirmed the LPN had not obtained the pain medication from the emergency medication box for the resident at the time the medication had been requested. Further interview confirmed the medication was not administered until the resident's medication supply arrived from the pharmacy at 12:00 AM. Interview with the Staff Development Coordinator (SDC) on 8/23/18 at 3:30 PM, in the conference room, confirmed the resident was admitted to the facility on [DATE] at approximately 1:00 PM. Further interview confirmed the resident (#297) requested pain medication at 10:00 PM on 8/19/18 but had not received the pain medication until 12:00 AM on 8/20/18. Continued interview confirmed the facility failed to provide pain management for the resident.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview the facility failed to offer the influenza and pneumococca...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interview the facility failed to offer the influenza and pneumococcal immunization for 1 Resident (#89) of 5 residents reviewed for immunizations. The findings include: Review of the facility policy Influenza, Prevention and Control of Seasonal revised 8/2014 revealed .The Infection Preventionist will promote and administer seasonal influenza vaccine .Unless contraindicated, all residents .will be offered the vaccine . Review of the facility policy Pneumococcal Vaccine revised 8/2016 revealed .All residents will be offered pneumococcal vaccines to aid in preventing pneumonia . Medical record review revealed Resident #89 was admitted to the facility on [DATE] with diagnoses including, Impulse Disorder, Dementia without Behavioral Disturbance, and Mood Disorder. Medical record review revealed Resident #89 had not been offered the influenza and pneumococcal vaccinations after admission to the facility. Interview with the Director of Nursing on 8/23/18 at 6:37 PM, in the conference room, confirmed the facility failed to offer Resident #89 the influenza and pneumococcal vaccinations after admission to the facility.
MINOR (C)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected most or all residents

Based on review of the Emergency Transfer from Facility forms and interview, the facility failed to send the Ombudsman a notice of transfer or discharges for the months of April, May, and June of 2018...

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Based on review of the Emergency Transfer from Facility forms and interview, the facility failed to send the Ombudsman a notice of transfer or discharges for the months of April, May, and June of 2018 for a total of 45 of 45 residents reviewed for emergency transfers. The findings include: Review of the Emergency Transfer from Facility forms dated 4/1/18 to 6/30/18 revealed 45 residents had emergency discharges from 4/1/18 - 6/30/18. Telephone interview with the Volunteer Assistant Ombudsman confirmed the Ombudsman had not been notified of acute emergency transfers from 4/1/18 to 6/30/18. Interview with the Business Office Manager on 8/22/18 at 10:03 AM, in the Business Office, confirmed emergency transfers from the facility reports had not been sent to the ombudsman from 4/1/18 to 6/30/18.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 33% turnover. Below Tennessee's 48% average. Good staff retention means consistent care.
Concerns
  • • 15 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Signature Healthcare Of Greeneville's CMS Rating?

CMS assigns SIGNATURE HEALTHCARE OF GREENEVILLE an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Signature Healthcare Of Greeneville Staffed?

CMS rates SIGNATURE HEALTHCARE OF GREENEVILLE's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 33%, compared to the Tennessee average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Signature Healthcare Of Greeneville?

State health inspectors documented 15 deficiencies at SIGNATURE HEALTHCARE OF GREENEVILLE during 2018 to 2024. These included: 1 that caused actual resident harm, 13 with potential for harm, and 1 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Signature Healthcare Of Greeneville?

SIGNATURE HEALTHCARE OF GREENEVILLE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SIGNATURE HEALTHCARE, a chain that manages multiple nursing homes. With 154 certified beds and approximately 110 residents (about 71% occupancy), it is a mid-sized facility located in GREENEVILLE, Tennessee.

How Does Signature Healthcare Of Greeneville Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, SIGNATURE HEALTHCARE OF GREENEVILLE's overall rating (5 stars) is above the state average of 2.9, staff turnover (33%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Signature Healthcare Of Greeneville?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Signature Healthcare Of Greeneville Safe?

Based on CMS inspection data, SIGNATURE HEALTHCARE OF GREENEVILLE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Signature Healthcare Of Greeneville Stick Around?

SIGNATURE HEALTHCARE OF GREENEVILLE has a staff turnover rate of 33%, which is about average for Tennessee nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Signature Healthcare Of Greeneville Ever Fined?

SIGNATURE HEALTHCARE OF GREENEVILLE has been fined $9,419 across 1 penalty action. This is below the Tennessee average of $33,173. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Signature Healthcare Of Greeneville on Any Federal Watch List?

SIGNATURE HEALTHCARE OF GREENEVILLE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.