DESOTO NURSING & REHABILITATION CENTER

1101 N HAMPTON RD, DESOTO, TX 75115 (972) 223-3944
For profit - Limited Liability company 110 Beds CREATIVE SOLUTIONS IN HEALTHCARE Data: November 2025
Trust Grade
90/100
#45 of 1168 in TX
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

DeSoto Nursing & Rehabilitation Center has received an overall Trust Grade of A, indicating it is highly recommended and performs excellently compared to other facilities. It ranks #45 out of 1,168 nursing homes in Texas, placing it in the top half, and #4 out of 83 in Dallas County, meaning only three local options are better. The facility's trend is stable, with one issue reported in both 2024 and 2025, but staffing is a significant weakness, rated only 1 out of 5 stars, despite having a turnover rate of 0%, which is well below the state average. While the facility has no fines and offers more RN coverage than 83% of Texas facilities, recent inspections revealed concerning issues; residents were not properly assisted with personal hygiene, the kitchen was not kept clean, and medical records were not maintained accurately, which could affect residents' health and dignity. Overall, while there are notable strengths, families should be aware of the existing weaknesses in staff support and some care practices.

Trust Score
A
90/100
In Texas
#45/1168
Top 3%
Safety Record
Low Risk
No red flags
Inspections
Holding Steady
1 → 1 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Texas facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 14 minutes of Registered Nurse (RN) attention daily — below average for Texas. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
○ Average
10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★★★
5.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2024: 1 issues
2025: 1 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

Chain: CREATIVE SOLUTIONS IN HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 10 deficiencies on record

Jul 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to store all drugs and biologicals in locked compartments and permit only authorized personnel to have access for one of three (...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to store all drugs and biologicals in locked compartments and permit only authorized personnel to have access for one of three (Medication Cart #1) medication carts reviewed for pharmacy services. The facility failed to ensure Medication Cart #1 was locked when unattended, in the memory care unit, on 07/15/2025. This failure could place residents at risk of having access to unauthorized medications and/or lead to possible harm or drug diversion. Findings included: In an observation and interview on 07/15/25 at 1:59 AM, Medication Cart #1 was observed unlocked and unattended in an open, unlocked office in the memory care unit. All residents were in their rooms, and CNA A and CNA B were sitting in the hallway of the memory care unit. CNA A stated she was not aware the medication cart was unlocked, did not know how long it was unlocked, and that a staff member from the previous shift must have left the medication cart unlocked. CNA A stated she did not know how to lock the medication cart. In an interview on 07/15/25 at 2:05 AM, the Charge Nurse stated she took new medications to the medication cart earlier that night and must have forgotten to lock the medication cart. She stated the risk of the unlocked medication cart was residents could get the medications off the medication cart. In an interview on 07/15/25 at 5:47 PM, the Administrator stated the staff received an in-service today, on unlocked medication carts, the facility planned to put a lock on the door where the medication cart was kept in memory care, and she stated the risk of the unlocked medication cart was residents could have gotten medication from the medication cart. In an interview on 07/15/25 at 6:05 PM, the DON stated the risk of the unlocked medication cart was the risk of residents getting medications from the medication cart. Record review of the facility's policy dated 03/25, titled, Medication Administration and General Guidelines, reflected the following: 17. When administering PRN medications at times other than the medication pass, the dose may be prepared in the medication cart storage area and taken to the resident's bedside, leaving the cart locked and secured. Checklist for completing proper steps in the administration of medications Adheres to the 6 Rights of Medication Administration:1) Right Dose2) Right Route3) Right Resident4) Right Medication5) Right Time6) Right Documentation Observes the resident take the medications Documents the administration of each medication on the MAR & Controlled Medications on the Control Sheet Documents the administration of PRN Medications including:a) time givenb) reason it was given (symptoms)c) number of tabletsd) effectiveness Returns the medication to locked storage area
May 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to store all drugs and biologicals in locked compartments and permit only authorized personnel to have access for one of three (...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to store all drugs and biologicals in locked compartments and permit only authorized personnel to have access for one of three (Medication Cart #1) medication carts reviewed for pharmacy services. The facility failed to ensure Medication Cart #1 was locked when unattended. This failure could place residents at risk of having access to unauthorized medications and/or lead to possible harm or drug diversion. Findings included: In an observation and interview on 05/15/24 at 9:39 AM, Medication Cart #1 was observed unlocked an unattended in an open, unlocked office in the memory care unit. Two residents and housekeeping staff were observed walking near the open office. Charge Nurse A was in the hallway and walked into the office. Charge Nurse A stated she was the one responsible for the unlocked and unattended medication cart. She stated she did not know she left it unlocked, and Charge Nurse A proceeded to lock the medication cart. Charge Nurse A stated the medication cart should have been locked and the risk was a resident could have gotten into the medication on the cart. In an interview on 05/16/24 at 2:37 PM, DON B stated all staff were trained on locked medication carts and knew medication carts should not be unlocked when unattended. She stated the risk of the unlocked medication cart was someone taking the medications from the medication cart. In an interview on 05/16/24 at 3:16 PM, Administrator C stated the medication cart should not be unlocked and unattended. Administrator C stated the risk of the unlocked medication cart was the memory care residents could wonder to the medication cart and take medication that could be harmful. Record review of the facility's policy dated 09/18, titled, Medication Administration General Guidelines, reflected the following: Policy 17. During administration of medications, the medication cart is kept closed and locked when out of sight of the medication nurse. The cart must be clearly visible to the personnel administering medications when unlocked.
Oct 2023 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews the facility failed the resident's right to reside and receive services in ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews the facility failed the resident's right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences of two (Residents #13 and #35) of 8 residents reviewed for accommodation of needs and preferences. The facility failed to ensure Resident #13 and #35 personal hair care needs were addressed. These failures could cause residents to be at risk of having a loss of dignity and self-worth which could cause a decline in their psycho-social and physical well-being. Findings included: Record review of Resident #13's Quarterly MDS assessment dated [DATE] revealed a [AGE] year old female who admitted on [DATE] and current BIMS score of 13 (no cognitive impairment), ADL: personal hygiene was extensive 2 person assistance with diagnoses of hypertension, neurogenic bladder, CVA (Stroke), hemiplegia, multiple sclerosis. Record review of Resident #13's Care Plans Target date: 12/20/23 ADL Self-care performance deficit related to visually impaired, functionally decline for bathing/showering, dressing. Interview and observation on 10/03/23 at 10:40 am, Resident #13 was sitting in wheelchair and her hair was approximately 4 inches long and combed straight back. She stated they did not have a beautician to do their hair and it had been two or three months since her hair had been done by a beautician. She stated she did not know if they were looking into getting another beautician but really would like to get her hair styled and permed because it was hard to manage her hair into a style currently. She stated she asked Housekeeper I to braid her hair and was waiting on if she could do it. She stated the facility needed to get a beautician to come in once a month or every 2 weeks to keep her hair looking nice. She stated she had spoken to the nursing staff about wanting the beautician to come out to do her hair and so far no beautician had come out yet. She stated it was not a good feeling to have her hair not groomed and the CNA's tried to comb it but there were not able to style it in any kind of way. She stated the AD braided it one time 3 weeks ago and her hair had since been taken a loose about a week ago and now her hair was just sitting on the top of her head. She stated she wanted a perm and freeze wave hairstyle. Record review of Resident #35's Quarterly MDS assessment dated [DATE] revealed a [AGE] year old female who admitted to this facility 11/03/14 and current BIMS Score 1 (severe cognitive deficit), ADL: Personal Hygiene was extensive one person assistance with diagnoses anemia, aphasia, CVA (Stroke), Non-Alzheimer's dementia, hemiplegia, depression and asthma. Record review of Resident #35's Care Plans Target date: 11/05/23 ADL Self Care performance deficit related to dementia. Interview and observation on 10/05/23 at 11:30 am, Resident #35's hair was in two ponytails and twisted to the ends and she stated she would like to get her hair done. Interview 10/04/23 at 4:40 pm, CNA B stated she never saw a beautician doing the resident's hair since she worked here nine months ago. Interview 10/04/23 4:51 pm, CNA C stated the last time she saw a beautician here was 5 months ago. She stated if the residents hair was not combed the other residents could possibly laugh at them and they could feel embarrassed. Interview on 10/04/23 at 5:09 pm, SW D stated the facility did not have a beautician and had not seen a beautician come in to do the resident's hair since she started working here 3 months ago. She stated she spoke to the Administrator about getting the resident's hair done by a beautician and the Administrator told her the family members did the resident's hair in the beauty shop room. She stated the CNA's, and the Nurses were responsible for ensuring the residents hair was done and if a resident requested to get a perm or other service, she would ask their Responsible party if it was okay and then talk to the BOM to see what funding they had. She stated she spoke to Resident #13 today about getting a perm and she said she wanted one. She stated she was not sure what could happen to a resident if their hair was not done honestly .it could look like they were not being taken care of. She stated she was not sure but thought she would be responsible for arranging the resident's beautician appointments. Interview on 10/05/23 at 9:22 am, Transporter/Barber stated she was a licensed barber and at times she cut the residents hair while they currently looked for another beautician because the last one had not been here in a while. She stated she could not remember the last time she saw a beautician at this facility, since working here a year. She stated she did not do perms or curl the resident's hair but cut the male residents hair at times if the request was known. Interview on 10/05/23 at 9:46 am, the BOM stated the current Beautician used to come out monthly and the last time she did the resident's hair was around Memorial Day (May 2023). She stated the female residents did not always get their hair done because it was their choice to get their hair done or not. She stated the last time Resident #13 saw the beautician was May 2023 when she got her hair braided. She stated at times she noticed the resident's hair messed up and notified the nurses. She stated Resident #13 and #35 had their hair done by the beautician in the past and also saw them out in activities with their hair not done. She stated Resident #13's family member did her hair but did not come out to do it all the time. She stated was not sure who was responsible for ensuring the beautician was scheduled but she made sure the residents had the money in their accounts to get their hair done or asked their family's to pay. Interview o 10/05/23 at 10:35 am, SW D stated she was responsible for getting the beauty shop list created and beautician scheduled. She stated since working here for the past 3 months she had not contacted the beautician because no one ask to get their hair done . She stated she did not have the beautician's contact information to schedule the resident's hair appointment but would get it from the Administrator. Interview on 10/05/23 at 10:35 am, the Administrator stated she noticed Resident #13 wore her hair combed straight back and had not thought to get the beautician because the resident or family did not make a request to get her hair done . She stated the facility had a contracted cosmetologist/barber, but she was not sure when the beautician was last out to do the resident's hair. She stated if the resident's ADL care was not done timely it could make them feel bad or unkept and ungroomed. Interview on 10/05/23 at 11:00 am, the BOM said SW D was responsible for getting the resident seen by the beautician. Interview on 10/05/23 at 11:48 am, the Administrator stated SW D would be responsible for arranging the beauty shop appointments and getting a list of residents to get their hair done. Interview on 10/05/23 at 3:23 pm, the Activity Director stated Resident #13's family member did her hair at times. She stated she braided Resident #13's hair about 3 weeks ago and the beautician braided it was either June 2023 or July 2023. Record review of the facility's Social Service dated 2002 and revised October 2010 revealed, Policy Statement: Our facility provides medically related social services to assure that each resident can attain or maintain his/her highest practical physical, mental, or psychological well-being .Policy interpretation and implementation: .f. assistance in meeting the social and emotional needs of residents .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents who were unable to carry out activiti...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents who were unable to carry out activities of daily living received necessary services to maintain personal hygiene for three ( #2, #16, #71) of 8 residents reviewed for ADL care. The facility failed to ensure Residents' (#2, #16, #71) hair was cut and combed, faces shaved, and fingernails clipped. These failures could place residents at risk of infections and skin tears resulting in pain, discomfort and decrease their dignity which could lead to a decreased psycho-social well-being and feeling of self worth. Findings included: A)Record review of Resident #2's Significant Change MDS assessment dated [DATE] revealed a [AGE] year old male who admitted [DATE] and had a BIMS Score of 03 (Severe Cognitive deficit) .with diagnosis of hypertension, Gastroesophageal Reflux (Stomach acid) , Renal insufficiency (kidney failure), arthritis (joint inflammation), aphasia (language deficit), cerebrovascular accident (stroke), hemiplegia (one side paralysis), seizure disorder (electricity burst in brain), malnutrition (nutrient deficit), depression (mood disorder), vascular dementia (memory loss). And total dependence one person assist for personal hygiene by CNA. Record review of Resident #2's Care Plan revealed communication problem related to expressive aphasia (anticipate and meet needs), cognitive function and impaired thought processes related to CVA, terminal prognosis hospice (Adjust provision of ADL's to compensate for resident's changing abilities and ADL Self-care performance deficit related to hemiplegia, stroke: Personal hygiene/oral care: the resident requires (x1) staff participation with personal hygiene and oral care by CNA) Observation and interview on 10/03/23 at 10:38 am, Resident #2 was lying in bed and his hair was 2 inches long the edges were different lengths, his nails were ¼ inch long from the nail bed and he gestured nodding his head yes, he would like to get his nails cut. Observation and interview on 10/04/23 at 9:02 am of Resident #2 revealed his nails were ¼ inch long from the nail bed on both hands. He gestured by nodding his head yes , he would like to get his nails clipped and was not sure when they were last clipped. Record review of Resident #2's Shower Sheets were requested from ADON on 10/04/23 at 9:43 am and was not provided. B) Record review of Resident #16's admission MDS assessment dated [DATE] revealed a [AGE] year old male who admitted on [DATE] with a BIMS score of 07 (Severe cognitive deficit) .with diagnoses of Anemia, Atrial Fibrillation (irregular heart beat), Hypertension (high blood pressure), Peripheral Vascular Disease (circulatory disorder), Renal insufficiency (kidney failure), Pneumonia (lung infection), diabetes mellitus (high blood sugar), hyperlipidemia (high cholesterol) and non-Alzheimer's Dementia (memory impairment) and required extensive one person assist for personal hygiene by CNA. Record review of Resident #16's Care plan revealed he required pain management (chronic) pain related to diabetic neuropathy (diabetic nerve damage) and PVD .ADL Self-care performance deficit related to Dementia, impaired balance, ADL self-care performance deficit (Personal hygiene/oral care: the resident requires extensive (x1) staff participation by CNA. Observation and interview of Resident #16 on 10/03/23 /23 at 11:17 am, Resident #16's hair was 2 inches long and fingernails were ½ inch long from the nail bed and had a ¼ inch beard and long uneven mustache. He stated he was last shaved last week and needed to be shaved again and needed his fingernails clipped. He stated CNA C was supposed to shave his face as soon as she got some free time. He stated getting bed baths as he preferred three times weekly but did not get shaved on a regular basis. He stated he had some hair clippers in the closet and said if he could get someone here to cut his hair would be nice, maybe CNA C could do it. He stated he felt better after being shaved, haircut and nails clipped. He stated the staff told him they would groom him when they could get to him and said he felt they always put him off. He stated he spoke to the SW about needing to be groomed and she said okay she would see about it and added his family member cut his hair about three weeks ago. Observation and interview of Resident #16 on 10/05/23 at 9:15 am, Resident #16's hair was 2 inches long and his nails were ½ long from his nail bed and four of the nails were broken, he stated he was not sure when his fingernails had last been clipped. Record review of Resident #16's Shower Sheets revealed he was showered on 09/20/23, 09/22/23 and bed bath on 09/25/23, 09/27/23, 09/29/23, 10/02/23 and 10/04/23. C) Record review of Resident #71's Quarterly MDS assessment dated [DATE] revealed a [AGE] year old male who admitted [DATE] with a BIMS score of 07 (severe cognitive deficit), did not resist care, with diagnoses hypertension, Alzheimer's Disease (cognitive impairment), Cerebrovascular Accident (stroke), muscle wasting, muscle weakness, lack of coordination .Personal hygiene/oral care: the resident requires extensive (x1) staff participation by CNA. Record review of Resident #71's Care Plan on 10/05/23 revealed terminal prognosis (work cooperatively with the hospice team to ensure the resident's .physical needs are met by LVN .ADL self-care performance deficit related to Alzheimer's). Personal/oral care: the resident requires extensive (x1) person staff participation by CNA. Observation and interview on 10/03/23 at 11:50 am, Resident #71 hair was 2 inches long and uneven and his nails were ½ inch long from the nail bed and he said he would like to get them clipped. Observation and interview on 10/04/23 at 9:20 am, Resident #71 hair was not combed and appeared uneven, and his nails were approximately ½ inch long from the nail bed. He stated he needed his nails clipped and if someone would give him some nail clippers he would clip them himself. He stated his family member cut his hair and was not sure when it was last cut. Record review of Resident #71's Shower Sheet revealed he was showered by his hospice aide on 09/22/23, 09/25/23, 09/27/23, 09/29/23, 10/02/23 and 10/04/23. Interview on 10/04/23 at 9:25 am, LVN A stated after the residents showered their nails were cleaned and clipped if needed and said the nurses and CNA's were responsible for the resident's ADL Care. She stated Resident #71's nails did appear to be long. She stated the residents' hair should be washed every shower and said she told the CNA's to please remember to shave and wash their hair and clip their nails. She stated they used shower sheets to reflect what care was provided to the residents. She stated if a resident's nails were not clipped on a regular basis the resident could be a danger to themselves by tearing off and scratching their skin or by having physical contact with another resident. She stated unclipped nails was a source for germs to accumulate, increasing infection. She explained to Resident #71 that he would not be able to clip his own nails and told him she would get his CNA to clip them. Interview 10/04/23 at 4:40 pm, CNA B stated Resident #71 was showered on a regular basis and assigned to care for him recently and said she sometimes noticed he was not shaved, and his nails were long. She stated a week ago she noticed his nails were long and she reported it to his hospice nurse and thought they had been clipped but was not for sure if that had been done. She stated she never saw a beautician doing the resident's hair since she worked here nine months ago. She stated every time a resident showered there were supposed to get shaved, and if they noticed the resident's nails were long she clipped them unless the resident was a diabetic then the nurse would clip them. She stated if the resident's nails were not done they could get an infection under their nails from food and nasty stuff under their nails. She stated they could scratch skin and get an infection. She stated if residents were not shaved regularly, they could get an infection on their face. Interview 10/04/23 4:51 pm, CNA C stated the last time she saw a beautician here was 5 months ago. She stated on the Resident's shower days their hair was washed, bed linen changed, teeth brushed, and nails were done as needed. She stated she noticed Resident #2's nails were long for a couple of weeks and had not cut his nails because he leaned and was unsteady and had not spoken to anyone about assisting her because she got busy and forgot. She stated residents with long nails could scratch themselves or someone else and dirt could get off in their nails. She stated she provided care to Resident #71 in the past and had not noticed his nails or hair needed to be cut. She stated if they residents hair was not combed the other residents could possibly laugh at them and they could feel embarrassed. She stated she never combed his hair but a month ago she clipped his nails, because he asked her to clip them. She stated the nurses were responsible for ensuring the CNA's did ADL care appropriately. Interview on 10/04/23 at 5:09 pm, SW D stated the facility did not have a beautician and had not seen a beautician come in to do the resident's hair since she started working here 3 months ago. She stated she spoke to the Administrator about getting the resident's hair done by a beautician and the Administrator told her the family members did the resident's hair in the beauty shop room. She stated the CNA's, and the Nurses were responsible for ensuring the residents hair was done and if a resident requested to get a perm or other service, she would ask their Responsible party if it was okay and then talk to the BOM to see what funding they had. She stated she was not sure what could happen to a resident if their hair was not done honestly .it could look like they were not being taken care of. She stated she was not sure but thought she would be responsible for arranging the resident's beautician appointments. Interview on 10/05/23 at 9:22 am, Transporter/Barber stated she was a licensed barber and at times she cut the residents hair while they currently looked for another beautician because the last one had not been here in a while. She stated she could not remember the last time she saw a beautician at this facility, since working here a year. She stated she did not do perms or curl the resident's hair but cut the male residents hair at times if the request was known. She stated the nursing staff used shower sheets to document the resident's ADL services such shaving, podiatry, skin and nail care. She stated if the resident's ADL's were not done it could affect their self-esteem by lowering it. Interview on 10/05/23 at 9:46 am, the BOM stated the current Beautician used to come out monthly and the last time she did the resident's hair was around Memorial Day (May 2023). She stated the female residents did not always get their hair done because it was their choice to get their hair done or not. She stated was not sure who was responsible for ensuring the beautician was scheduled but she made sure the residents had the money in their accounts to get their hair done or asked their family's to pay. She stated basic ADL care should also be done and had spoken to the DON and Administrator about the residents hair not being done and they would say okay they would look into it. Interview on 10/05/23 at 10:35 am, SW D stated she noticed yesterday Resident #71's hair looked a little fluffy, it was 2 inches all around his head and scruffy around his face. She stated Resident #71 said he wanted to get his hair cut and it was done this morning. She stated she was responsible for getting the beauty shop list created and beautician scheduled. She stated since working here for the past 3 months she had not contacted the beautician because no one asked to get their hair done. She stated she did not have the beautician's contact information to schedule the resident's hair appointment but would get it from the Administrator. Interview on 10/05/23 at 10:35 am, the Administrator stated the residents were showered 3 times weekly and the nursing staff were responsible to ensure their hair was washed, nails checked and shaved. She stated when the resident were showered the CNA's were to provide ADL Care. She stated if a resident was getting hospice services, the caregiver took care of all the resident's ADL care and if they did not, her staff was responsible for cutting the resident's nails and shaving them. She stated she was not sure when the beautician was last out to do the resident's hair, She stated Resident #16 had stubble on his face and she went to the nurse or CNA to address. She stated if the resident's ADL care was not done timely it could make them feel bad or unkept and ungroomed and their nails could get dirty if too long. She stated her expectation for ADL care was for everyone to be well groomed and for ADL care to be ever Q shift and as often as necessary. She stated she saw Resident #71's nails needed to be clipped and stated she would start looking at the residents nails when she made her rounds. Interview on 10/05/23 at 11:00 am, the BOM said SW D was responsible for getting the resident seen by beautician. Interview on 10/05/23 at 11:48 am, the Administrator stated SW D would be responsible for arranging the beauty shop appointments and getting a list of residents to get their hair done. She stated ADL care fell under nursing services and the DON and ADON was responsible for ensuring the residents ADL care was done. Interview on 10/05/23 at 3:04 pm, the ADON stated the charge nurse and herself followed up with the residents and if they were hospice patient's, the nurse or herself contacted hospice if they noticed their ADLs were not being done. She stated they stepped in also to provide their hospice resident's ADL care also. She stated she had not noticed any of the resident's had long nails, facial hair and hair undone and the felt the nursing staff did a good job with the residents ADL care. She stated they had enough staff to care for the resident, but had they not had any request to get her hair done by. She stated Resident #16 had not requested to get ADL care and Resident #2 never requested he needed his nails clipped and Resident #71 they offered to clip his nails and he said no. She stated they had enough staff to care for the residents, but the residents had not requested to get their hair done by the beautician. She stated when the residents were showered or bathed their hair was washed, nails cleaned and clipped, and they were shaved and skin moisturized. She stated if ADL care was not done she was not sure how it could affect the residents then said it could make them feel unkept and not clean. Interview on 10/05/23 at 3:23 pm, the Activity Director stated Resident #16 had long nails, but he said he did not want his nails clipped. She stated she noticed Resident #71's fingernails long one day ago (Wednesday 10/04/23). She stated she notice Resident #71's fingernails were long about 2 weeks ago, and he said no to getting them clipped. She stated 2 weeks ago she trimmed Resident #2's fingers nails and was not sure if they were long or not. She stated if the resident's fingernails were long they should be getting their nails and hair done by the CNA's when they get showered and was not sure why the CNA's were not doing the ADL care right. She stated she had not asked nursing why and would try to clip their nails. Interview on 10/05/23 at 4:23 pm, the DON stated she was responsible for insuring the residents received adequate ADL Care. She stated ADL Care started with the CNA's and for hospice residents her nursing staff was supposed to notify the hospice provider if ADL care was lacking. She stated the department heads visited the resident's daily to ensure there ADL Care needs were met they. She stated all of the residents were getting appropriate ADL care including Residents #2, #16, #71. Record review of the facility's ADL Care undated revealed, Policy Statement: Residents will provide with care, treatment and services as appropriate to maintain and improve their ability to carry out activities of daily living (ADLs) .Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming and personal and oral hygiene
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interviews, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for one of one ...

Read full inspector narrative →
Based on observation, interviews, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for one of one kitchen reviewed for food storage and kitchen sanitation. 1. The facility failed to adequately clean the kitchen which resulted in an accumulation of food and dirt on the equipment surfaces and appliances. 2. The facility failed to clean the kitchen and floors thoroughly and replace the dish racks that were old, discolored, chipped and appeared unclean. These failures could place residents at risk for ingesting cross contaminated food, which could result in food-borne illnesses, health decline and serious illness. Findings Included: Observation on 10/03/23 beginning at 9:30 am revealed the metal door around the handle of the walk-in refrigerator was black with what appeared to be 1 foot of dirt buildup and the plastic curtain was missing approximately 3 strips and one strip that was torn and about to tear completely. There was 2 small boxes on the floor by the exit door of the kitchen and the flooring around the exit door had accumulated blackish dirt in the corners and one white glue pest trap appeared brownish, jagged and frayed. The mop bucket had several areas of blackish dirt buildup around it and cloth like debris on it. A red three shelf serving cart appeared to have dirt buildup and crumbs on it, which had 8 serving spoons on the top of it. The shelf under the steam table had several brownish and blackish rust spots with approximately 12 baking pans on it. The dishwasher door had a large brownish rust stain approximately 3x4 inches in length, the dish racks appeared worn, with blackish and yellowish dirt buildup. The top of the dishwasher had debris particles on it and the drain next to the dishwasher appeared to have several layers of blackish built up of dirt. The floors had several areas of blackish dirt build up along the base boards by the 2 boxes on the floor, the exit door, around the dish washer and stove. The floor drain by the dishwasher appeared clogged with several layers of accumulated dirt and the table and legs of the dishwasher appeared to have blackish and brownish rust stains on it. And the garbage disposal underneath the dishwasher had several layers of brownish debris, grime and brownish stain spots on it. Interview on 10/03/23 at 10:00 am, the Dietary Director stated when cleaning the red serving cart, they were not able to get everything to come off of it, she stated everyone was responsible for cleaning the kitchen and equipment daily. She stated they mopped daily and in between meals and the night shift did the last cleaning for the day of sweeping, mopping and deep cleaning. She stated the two small boxes of lids and juice cups, sitting on the floor next to a metal rack by the exit door, she got from storage a few days ago and had not had a chance to stock them yet. She stated the yellow mop bucket in the utility room did appear dirty with brown stains and mop debris on it and was not sure when the last time it was cleaned. She stated she would have to ask the cook because he probably took it outside to clean it with soap and water. She stated the dishwasher was cleaned daily and was not able to explain why there was a 5 inch x 3 inch brownish rust stain on the dishwasher door and why the rack holding the 2 large cleaning solutions had brownish rust all over it. She stated she was not sure why the walk in refrigerator door had accumulated layers of dirt by the door handle and were about to replace the plastic curtains. She stated she was not sure why the dishwasher racks were cracked and discolored with yellow and blackish stains. She stated she was not sure why the corner of the dishwasher counter had accumulated layers of blackish dirt with what appeared to be glue. She stated she was not sure why the floors and floor drains had not been cleaned yet or why the shelves under the counter tops had brownish rust on them. Interview on 10/05/23 at 1:20 pm, [NAME] F stated it was kind of hard to get the dietary staff to do their jobs and this facility was an old place and stated the bottom shelf where the pots and pans were cleaned, were old. He stated they cleaned the kitchen Monday thru Thursday and went by a schedule by initialing what they cleaned and said they tried to clean the kitchen on a daily basis . He stated they kept the kitchen cleaned as best as they could. He stated he was by himself today in the kitchen with one dietary Aide G was new and was not much help because he needed training still. He stated he had to cook and mop and wipe the walls down by the coffee machine today, 10/05/23, and stated they needed another floor scrubber to clean the floors better. He stated their mop bucket should be cleaned and drained daily and was not sure when the last time mop bucket was cleaned. He stated he mainly focused on cooking and had not noticed the walk in fridge door being dirty. He stated boxes were not to be on the floor due to the risk of cross contamination, if mopping and the mop touched the boxes and to prevent pests from getting in them. He stated they tried cleaning the red rolling serving cart yesterday, 10/04/23, and was not sure why it had not been replaced before now because of the stains on it. He stated the dish racks had been here since he had been working here for the past two years. He stated he had not noticed any grime or dirt buildup on the dish racks and added he was waiting on another dietary Aide H to come back to work tomorrow to help clean the kitchen. He stated they currently had four staff (1 cook and 3 dietary aides plus the dietary director). He stated they needed 2 more cooks and 2 more dietary aides and were actively looking for more staff. He stated sometimes they were not able to clean as good as he preferred and tried to get the kitchen cleaned. He stated he was having a hard time cleaning the debris from the top of the garbage disposal. He stated the Dietary Director was responsible for ensuring the kitchen was cleaned and equipment in good condition. Interview 10/04/23 at 11:48 am, the Administrator stated she noticed the kitchen floors and walls were dirty yesterday and she told the dietary staff to put an emphases to cleaning things and go by their cleaning schedule Monday thru Friday. She stated they deep cleaned the kitchen as far as she knew and said the kitchen walls, dish machine and trays, garbage disposal under the counter and the corner of the dishwasher counter needed to be cleaned and was not sure why it had not been done. She stated she was not aware of the mop bucket being dirty, or that the refrigerator door had a large dirt stain on it or that the shelved under the counter tops were rusty. She stated she was not aware of boxes being left on the floor and not having a clean and sanitary kitchen could cause cross contamination risks. She stated the Dietary Manager was responsible for making sure the kitchen was cleaned. Record review of the Facility's September 2023 Kitchen Cleaning schedule Sheet revealed, the Week of: Was blank and there was not any initials of anything cleaned on Saturday, Sunday and Monday. And on Tuesday 17 out of 20 items was initialed cleaned, and Wednesday, Thursday and Friday 18 out of 20 items was initialed cleaned. Record review of the Facility's October 2023 Kitchen Cleaning schedule Sheet revealed, the Week of: Was blank and for Sunday there was 20 out of 20 items initialed cleaned on Monday there was 13 out of 20 items initialed cleaned and there was not any other initials on anything cleaned on Tuesday, Wednesday, Thursday, Friday and Saturday. Record review of the facility's Sanitization Policy dated 2001 and revised October 2008 revealed, Policy Statement: The food service area shall be maintained in a clean and sanitary manner .Policy interpretation and implementation: 1. All kitchen, kitchen areas and dining areas shall be kept clean, free from litter and rubbish and protected from rodents, roaches, flies and other insects .2. All utensil, counters, shelves and equipment shall be kept clean, maintained in good repair and shall be free from corrosions, open seams, cracks and chipped areas that may affect their use or proper cleaning, seals, hinges and fasteners will be kept in good repair .3. All equipment, food contact surfaces and utensils shall be washed to remove or completely loosen soil by using manual or mechanical means necessary and sanitized using hot water and/or chemical sanitizing solutions .16. Kitchen and dining room surfaces not in contact with food shall be cleaned on a regular schedule and frequently enough to prevent accumulation of grime .17. The Food Services Manager will be responsible for scheduling staff for regular cleaning of kitchen and all tasks, and to clean after each task before proceeding to the next assignment.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to maintain medical records in accordance with accepted professional ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to maintain medical records in accordance with accepted professional standards and practices, on each resident that are- complete; accurately documented; readily accessible; and, systematically organized for 1 of 3 residents (Resident #1). The facility failed to maintain medical records for Resident #1's progress notes from his mental health visit on 8/18/23 that were complete and accurate until 10/05/23. This failure could place residents at risk of not recording a proper account of medical interventions, treatments, and outcomes during a residents' stay. Findings included: Record review of Resident #1's Quarterly MDS assessment dated [DATE] revealed the resident was a [AGE] year-old male admitted to the facility on [DATE] with a diagnosis of End Stage Renal Disease (kidney failure), schizophrenia (psychological disorder), post-traumatic stress disorder, and Hypertension (high blood pressure). He had a BIMS of 08 (mild cognitive impairment). Resident #1 required limited to extensive assistance with ADLs. Record review of Resident #1's Physician Order dated 05/26/23. It read psych services to evaluate and treat PRN (as needed) an order for Aripiprazole 5mg 1 tablet by mouth at bedtime related to schizoaffective disorder, and Amitriptyline HCl 25mg 1 tablet at bedtime related to post-traumatic-stress disorder. Record review of Resident #1's MAR dated 10/01/23 revealed she received psychotropic medications on 5 out of 5 days reviewed. Record review of Resident #1's MAR dated 09/01/23 revealed she received psychotropic medications on 28 out of 30 days reviewed. Record review of Resident #1's MAR dated 08/01/23 revealed she received psychotropic medications on 30 out of 30 days reviewed. Record review of Resident #1's care plans dated 06/13/23 revealed a psychotropic medication (aripiprazole) care plan with an intervention of consult with pharmacy, MD to consider dosage reduction when clinically appropriate; monitor/record/report to MD prn side effects and adverse reactions of psychoactive medications. Record review of Resident #1's care plan dated 6/13/23 revealed a psychotropic medication (amitriptyline) care plan with an intervention of monitor/document/report to MD prn ongoing s/sx (signs and symptoms) of depression. Record review of Resident #1's progress notes from 05/26/23 to 10/05/23 revealed there was no MD or psych services provided to Resident to include medication and or behavioral management review was provided. Interview on 10/05/23 at 12:16pm with LVN E revealed that Resident #1's psychotropic medications are evaluated by the psych doctor, but she was unsure if the Resident was seen in the facility or outpatient. She stated if he went outpatient then the after-visit notes should be uploaded to the EMR under the miscellaneous section and there should be a progress note from the date the resident left and returned to the facility. Residents return from appointments with an after-visit summary and if was not brought back with the residents than the facility could miss new orders or future appointment that were scheduled. She stated the DON and Medical Records are the ones who are responsible to make sure the notes are in the chart. Interview on 10/05/23 at 2:01pm with Medical Records revealed there should be an after-visit summary uploaded to the EMR after the residents return from outpatient appointments. He stated there was no pending documents needing uploading for Resident #1 and he requested last after visit summary from outpatient facility to be faxed on 10/05/23. Interview on 10/05/23 at 2:33pm with the ADON revealed that Resident #1 received psych services and medication management outside of facility. She stated that the notes for this visit should be under the miscellaneous tab on the EMR. She stated if the residents came back from appointments without the after visit summary, then the facility would reach out to the outpatient clinic to request the information. The person who would do this would be DON, ADON or Medical Records. She stated if this was not done than it meant there must be no changes to their medications or treatment plan . Interview on 10/05/23 at 3:13pm with Medical Records revealed he received the outpatient after visit summary via fax dated 8/18/23 and stated it was not in the EMR. This could cause the residents to miss getting the proper care due to missing information or follow up. He also stated that it should be in the EMR under the miscellaneous tab. He stated he is responsible to upload the documents and the DON or ADON is responsible to make sure the after-visit summary is reviewed for changes to plan of care and to make sure it was not missing. Record review of Resident #1's Mental Health Outpatient Note dated 8/18/23 revealed Resident was seen by an outside provider, note revealed Resident #1 as not appropriate to attend future appointments without a caregiver and Facilities management of psychotropic medications was unclear. Interview on 10/05/23 at 4:23pm with the DON revealed Resident #1 had been seen by an outpatient psych services provider. She stated they did not have the notes in the EMR because it was difficult to get them from the social workers at the outpatient facility. She stated her expectation is that the Medical Records and nurse managers make sure the notes were received after appointments because it could lead to residents not getting the appropriate care and changes to medications and lead to adverse effects. Request for accuracy or medical records policy from Administrator and DON on 10/05/23 at 4:40pm revealed the facility did not have one.
Aug 2022 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observation and interview the facility failed to provide pharmaceutical services to ensure the accurate acquiring, receiving, dispensing, administering, and securing of medications for 1 (Nur...

Read full inspector narrative →
Based on observation and interview the facility failed to provide pharmaceutical services to ensure the accurate acquiring, receiving, dispensing, administering, and securing of medications for 1 (Nurse medication cart) of 2 medication carts reviewed for pharmacy services. LVN D did not report 1 damaged blister pack of Resident #61's Tramadol 50 mg tablet (controlled medication). This failure could place resident at risk of not having the medication available due to possible drug diversion and at risk of not receiving the intended therapeutic benefit of the medication. Findings Included: An observation on 08/10/2022 at 12:15 PM of the Nurse Cart Hall 200 revealed the blister pack for Resident #61's Tramadol 50 mg (pain reliver) had 1 blister seal broken and the pill was still inside the broken blister and taped over. In an interview on 08/10/22 at 12:20 PM LVN D stated she was unaware when the blister pack seal was broken, and she was not aware of who might have damaged the blister. She said the risk of a damaged blister was a potential for drug diversion. She said the nurses were responsible to check the medication blister packs for broken seals during the count of narcotics during the change of the shift. She said the count was done at shift change and the count was correct. She said she did not see the broken blister during the count. At this time the count was compared to the blister pack and the count was correct. Interview on 08/11/22 at 11:43 AM with the ADON, she stated if a blister pack medication seal was broken the pill should be discarded. The ADON said it would not be acceptable to keep a pill in a blister pack that was opened. The ADON said the risk would be losing the medication because the seal was broken. She said nurses were responsible for checking the medication blister packs for broken seals. Review of facility's Storage of medications, revised November 2020, reflected the following: . 4. Drug containers that have missing, incomplete, improper, or incorrect labels are returned to the pharmacy for proper labeling before storing. Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review the facility failed to ensure that medications were secure and inaccessible ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review the facility failed to ensure that medications were secure and inaccessible to unauthorized staff and residents for one of four medication carts (hall 300 medication cart) reviewed for medication storage. The facility failed to ensure medication supplies were secured or attended by authorized staff when LVN A's medication cart for hall 300 was left unlocked and unattended by LVN A. This failure could result in resident access and ingestion of medications leading to a risk for harm and possible drug diversion. Findings included: An observation on 08/09/22 at 10:49 a.m. revealed LVN A entering residents' room [ROOM NUMBER] and administrating medications to the residents. The medication cart was left in the hallway unlocked facing out to the hallway with the lock visibly unlocked , not in direct site of the LVN. An observation on 08/09/22 at 11:06 a.m. revealed LVN A coming back to the cart to obtain her blood pressure cuff that was on top of the cart just above the open lock. The medication cart remained unlocked and not in direct site of the LVN. An observation on 08/09/22 at 11:17 a.m. revealed LVN A walking up to the medication cart on 300 hall and placing a spiral notebook on the cart, then walking down the hallway to the residents dining room, returning to the unlocked medication cart after being in the dining room for approximately 20 mins, LVN did not lock the cart and walked into a resident's room. An observation on 08/09/22 at 11:33 a.m. revealed LVN A coming out of the residents dining room, walking up to the cart and taking her blood pressure cuff to the residents living room. The medication cart remained unlocked and not in direct site of the LVN. In an interview on 08/09/22 at 1:30 p.m. with LVN A revealed she was aware that she was supposed to lock the medication cart when not in use, especially since this is the memory care unit. She stated this was her first time to work at this facility, she worked for an agency, and she had never worked on a memory care unit. LVN A stated she was distracted, and she was trying to make sure the residents received the correct medication, but the narcotic box was always locked. LVN A was asked did she not think that the other medications could harm a resident if taken inappropriately, she said yes. In an observation and interview on 08/10/22 at 2:00 p.m. with LVN A of the medication cart revealed: for Resident #35 Aricept 10mg (dementia), Flomax 0.4mg,(prostatic hyperplasia), and Lomotil 2.5-o.25mg (diarrhea); Resident #1 Depakote 500mg (Psychosis), and Hydralazine 25mg (hypertensions); Resident #5 Furosemide 20mg (diuretic for heart failure), Lotrol 10-40mg (hypertension), Depakote Sprinkles 125mg (vascular dementia) and Pantanol solution 0.1% (eye irritation); and for Resident #32 Amlodipine 5mg 2mg (hypertension). When LVN A was asked if these were the resident's ordered medications listed above, she said yes. In an interview on 08/0/22 at 4:05 p.m., the Administrator and the RNC stated it was her/his expectation medication carts should be locked when not in use. The RNC said the nurses and medication aides were responsible to keep the medication carts locked when not in use. The RNC stated if they were not locked, residents and unauthorized staff could get into the cart and there would be opportunities for harm and medication diversion. When the Administrator was asked who was responsible to monitor the carts to ensure they were locked she said that would be the staff that was using the carts. Review of the Policy and Procedure Security of Medication Cart dated April 2017 reflected, The medication cart shall be secured during medication passes .the nurse must secure the medication cart during the medication pass to prevent unauthorized entry .the cart must be locked .Medication carts must be securely locked at all times when out of the nurse's view
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to maintain an infection prevention and control program d...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to maintain an infection prevention and control program designated to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable disease and infection for two (Residents #15 and #162) of eight residents reviewed for infection control. MA B failed to disinfect the blood pressure cuff in between blood pressure checks for Residents #15 and #162. This failure could place residents at-risk of cross contamination which could result in infections or illness. Findings included: Review on 08/10/22 of Resident #15's EHR revealed the resident was a [AGE] year-old male that was admitted to the facility on [DATE] with diagnoses including elevated blood pressure, lack of adequate blood supply to brain cells, and constriction of the airway and difficulty in breathing. Review of Resident #15's MDS, dated [DATE], revealed a BIMS score of 10, indicating moderate impairment, his functional status indicated he needed setup help only with his ADLs. Review of Resident #162's MDS, dated [DATE], revealed the resident was a [AGE] year-old female admitted to the facility on [DATE] with diagnoses that included cerebral infarction, paralysis of the left side of the body, elevated blood pressure, and overactive bladder. Review of Resident #162's care plan, dated 08/09/22, revealed she was care planned for risk for COVID-19 infection related to probable exposure. Resident#162 was not on isolation. Observation on 08/10/22 at 8:15 AM revealed MA B performing morning medication pass, during which time she checked the blood pressures on Resident #15. MA B failed to sanitize the blood pressure cuff before or after using it on Resident #15. Observation on 08/10/22 at 8:25 AM revealed MA B performing morning medication pass, during which time she checked the blood pressures on Resident #162. MA B failed to sanitize the blood pressure cuff before or after using it on Resident #162. Interview on 08/10/22 at 8:30 PM, MA B stated reusable equipment, like blood pressure cuffs, should be sanitized with wipes between each resident use in order to prevent transmitting an infection from one resident to another. She stated if she forgot to wipe the cuff it was because of the presence of the surveyor made her more nervous. Interview on 08/11/22 at 11:43 AM with the ADON she stated that her expectation was that staff would sanitize all reusable equipment between each resident use. She stated that not doing so placed residents at risk of cross contamination of infections from one resident to another. Review of facility's Policies and Practices - Infection Control, revised October 2018, reflected the following: . f. provide guidelines for the safe cleaning and reprocessing of reusable resident-care equipment.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review the facility failed to store foods in accordance with the professional standards for food service safety in the facility's only kitchen. The facility...

Read full inspector narrative →
Based on observation, interview and record review the facility failed to store foods in accordance with the professional standards for food service safety in the facility's only kitchen. The facility failed to discard items stored in the refrigerator or freezer that were not properly sealed/secured, damaged or past the best use by, consume by or expiration dates. The facility failed to discard items stored in the dry storage area that are past the best by, consume by or expiration date. The facility failed to label and date stored items in the refrigerator, freezer, or dry storage area These failures could place residents at risk for food-borne illness and cross contamination. Findings included: Observation of walk -In refrigerator on 08/09/22 at 9:47 a.m. revealed the following: -Open pack of lunch meat, repackaged in a plastic sandwich bag that was exposed to air. The lunch meat was dated 08/07/22, there was no use by date indicated and the item was placed back in the original box with other packets of lunch meat. -Corn repackaged in a medium plastic container with a lid, had a label applied by dietary staff. Date opened reflected 08/02/22, section on label for use by: 3 days was filled in -On the 2nd shelf from the door, on the left side, a medium container of pureed food, no label of the item name/description, dated 8/2/22, no use by date listed. -Pre-made cheddar ham omelets, opened, in its original box dated 08/02/22. The box reflected to Keep Frozen and there was no use by date listed. The date on the box was unclear if it was the received by or opened date. - On the right side of the refrigerator, there was tartar sauce in a plastic container with an open date of 06/24/22 but a use by date was not indicated. - Immediately on the left side, on the 2nd shelf, from the top, there were 3 trays with small foam bowls with lids, stacked one on the other. There were adhesive labels on the top tray that reflected 8/9 (today's date) but the label did not identify the item (fruit cocktail or peaches removed from its original container) or a use by date. - On the 3rd shelf on the left side, there were 3 metal containers covered with aluminum foil. The 1st medium sized metal container covered in foil reflected the label was dated 08/08/22. The label had been written on the foil in black marker, but it was unclear what it said as well as no use by date written on the covering. - The middle container was dated 8/8 in black marker on top of the foil, and the seal was broken. The foil had some tears/holes in it. There was no label of what the food item was and no use by date. - Next to that was a medium metal container covered in foil that had brown gravy, dated 08/05/22, and there was no use by date. - Chopped Bell Peppers were repackaged in a shallow pan, placed in a large zip top bag. The package reflected a date of 07/26/22 but no use by date was indicated. - 1 large metal container of frozen mixed vegetables, covered with foil, dated 08/08/12 no pulled from freezer date or use by date. -Ketchup repackaged in a large clear container with no label of the item or dates. - Yellow cheese slices repackaged in a large zip top bag with a date of 07/31/22 but no use by date listed - Mozzarella cheese slices repackaged in large zip top bag with a date written of 08/04/22 but there was no use by date listed. - 5 bread rolls in a bag sealed but no use by date listed or item description. -3 heads of cabbage repackaged in a box were wilted and had damaged leaves, no clear use by date written on box but dates listed were 07/05/22 and 7/26/22 -6 foam cups with lids, on a tray, and the label did not reflect the item name or use by date Observation of the dry storage room on 08/09/22 at 10:15 a.m. revealed the following: -1 large bag of dry base muffin mix dated 05/20/21 across the front and at the top of the bag was a date of 09/04/19. The white bag was soaked where the oil in the mix has seeped into the bag, there were two small holes in the bag, and the expiration date was 07/10/2020. - 1 large bag of basic muffin mix with an oil-soaked bag dated 05/02/22 across the front and 08/09/21 at the top of the bag and an expiration date of 06/10/22 -1 large bag of basic muffin mix with an oil-soaked bag dated 09/19/21 and an expiration date of 06/10/22 -1 large bag of basic muffin mix with an oil-soaked bag dated 03/11/21 and an expiration date of 11/03/21 -1 large bag of chocolate frosting mix dated 10/25/21 with an expiration date of 08/12/22 -1 opened bag of plain potato chips, folded over. The bag was not closed securely, and no dates were listed. -1 large dented can of carrots. On 08/09/22 at 10:52 a.m., Interview with [NAME] A, he stated an opened item was supposed to be discarded no more than 3 days later. [NAME] A stated when a food item was placed in a reusable container a label with item description, open date and use by date was placed on the container. He said, To calibrate a thermometer put in ice bath, should read 0 degrees Fahrenheit or stick in boiling water and should read 220 degrees Fahrenheit. On 08/09/22 at 10:55 a.m. Interview with the Dietary Manager, she said, Yes, 3 days for holding items in the fridge (then discard). The Dietary Manger stated she expected staff to put the full date on the packages when receiving and opening. She said, That is what I do. I put the full date. She stated there should be two dates on packages, packets and repackaged items; when it was received and when opened. She stated she goes by the expiration date or best buy date on the container/package to know when to discard the item. Observation of the kitchen on 08/09/22 9:47 a.m. revealed the following: -Cook A showed the surveyor where the handwashing sink was located. The sink was currently being blocked by 2 bakers racks. [NAME] A moved the racks. -The Surveyor turned on the hot side of the faucet to wash hands and then dried her hands The hot water did not get hot. The water had been turned on before the Surveyor placed soap into her hands, then the water ran a little after drying her hands and still was not hot or warm. -The foot pedal on the garbage can was inoperable and the lid had to be lifted manually. There was a medium sized blue material cloth-like object in the trash other than paper towels. - Daily job assignment expectations were posted on the wall across from the walk-in fridge but all the spaces from previous dates and not all areas had not been initialed. -The Floor in the dishwashing room was dirty. -Racks where pans were hanging from were dirty with dust and chipping paint. -There was a metal shelf in front of the Dietary Manager's office that had 4 clear plastic bins. 3 bins had lids that had cooking utensils such cooking spoons, spatulas, and whisks. There was one bin without a lid. On 08/11/22 at 11:45 a.m., Interview with the Dietary Manger She stated if staff were to touch their clothes or hair, during meal service or prep, they must immediately wash their hands as well as when they return to kitchen. During service this occurred- Dietary Aide B touched his clothes and Dietary Manger asked Dietary Aide B to wash his hands, then told both aides to stand with their hands clasped together in front of them to avoid touching unclean surfaces/items/areas until they need to take carts to the hallways. The Dietary Manger stated all the kitchen staff are direct hires for the facility. The Dietary Manager stated snacks are available all day and at set times of day. The Dietary Manger stated everyone was responsible for labeling. On 08/11/22 at 11:57 a. m, Interview with Dietary Aide A said, that we wash our hands to keep down germs, pathogens because those pathogens can spread to the residents. For us younger people, a small cold is nothing but for our population here, it could be really severe. On 8/11/22 at 12:45 p.m. Interview with [NAME] A, he stated he steps in when the Dietary Manager is not in. [NAME] A states that the sanitizing solution and towels are changed out every 2 hours. He stated they have a separate area for the dented cans, right outside the dry storage room door. he said, we send the cans back to the distributor. Review of the Facility's Nutrition Services Food Receiving and Storage Policy and Procedure, Version 1.3 (H5MAPL0335), effective October 2017, it reflected that Policy Statement: Foods shall be received and stored in a manner that complies with safe food handling practices. The policy reflected that Policy Interpretation and Implementation: 1. Food Services, or other designated staff, will maintain clean food storage areas at all times. Dry Storage: 7. Dry foods that are stored in bins will be removed from original packaging, labeled, and dated (use by date). Such foods will be rotated using a first in-first out system. Refrigerator/Freezer: 8. All foods stored in the refrigerator or freezer will be covered, labeled and dated (use by date). 11.Wrappers of frozen foods must stay intact until thawing. 14. D. Beverages must be dated when opened and discarder after twenty-four (24) hours. E. Other opened containers must be dated and sealed or covered during storage. References: OBRA Regulatory References Numbers: 483.60(i) Food safety requirements. Survey Tag Numbers: F812. Other References U.S. Food and Drug Administration Food Code http://www.fda.gov/Food?GuideanceRegulations/RetailFoodProtection/FoodCode/.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Texas.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Texas facilities.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Desoto Nursing & Rehabilitation Center's CMS Rating?

CMS assigns DESOTO NURSING & REHABILITATION CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Texas, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Desoto Nursing & Rehabilitation Center Staffed?

CMS rates DESOTO NURSING & REHABILITATION CENTER's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes.

What Have Inspectors Found at Desoto Nursing & Rehabilitation Center?

State health inspectors documented 10 deficiencies at DESOTO NURSING & REHABILITATION CENTER during 2022 to 2025. These included: 10 with potential for harm.

Who Owns and Operates Desoto Nursing & Rehabilitation Center?

DESOTO NURSING & REHABILITATION CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CREATIVE SOLUTIONS IN HEALTHCARE, a chain that manages multiple nursing homes. With 110 certified beds and approximately 78 residents (about 71% occupancy), it is a mid-sized facility located in DESOTO, Texas.

How Does Desoto Nursing & Rehabilitation Center Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, DESOTO NURSING & REHABILITATION CENTER's overall rating (5 stars) is above the state average of 2.8 and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Desoto Nursing & Rehabilitation Center?

Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.

Is Desoto Nursing & Rehabilitation Center Safe?

Based on CMS inspection data, DESOTO NURSING & REHABILITATION CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Texas. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Desoto Nursing & Rehabilitation Center Stick Around?

DESOTO NURSING & REHABILITATION CENTER has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Desoto Nursing & Rehabilitation Center Ever Fined?

DESOTO NURSING & REHABILITATION CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Desoto Nursing & Rehabilitation Center on Any Federal Watch List?

DESOTO NURSING & REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.