CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Quality of Care
(Tag F0684)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure that residents received treatment and care in accordance w...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice for 1 (CR #1) of 5 residents reviewed for quality of care.
-The facility failed to ensure treatment and care was provided to CR #1 consistent with professional standards of practice. CR #1, who was prescribed an anticoagulant, had a fall hitting her head on [DATE] at approximately 9:00 p.m. NP A recommended CR #1 be sent to the hospital immediately. Transport was not dispatched until 11:27 p.m. and CR #1 was not transported to the hospital until 12:48 a.m. on [DATE] where she later passed away.
An Immediate Jeopardy (IJ) was identified on [DATE]. The IJ template was provided to the facility on [DATE] at 10:27 a.m. While the IJ was removed on [DATE], the facility remained out of compliance at a scope of isolated and a severity level of no actual harm with potential for more than minimal harm due to the facility continuing to monitor the implementation and effectiveness of their Plan of Removal (POR).
This failure could place residents at risk for a delay in medical treatment, of not receiving necessary medical care, hospitalization, and death.
The findings included:
Record review of CR #1's admission Record, dated [DATE], revealed a [AGE] year-old female who was admitted to the facility on [DATE]. Her diagnoses included metabolic encephalopathy (brain dysfunction caused by underlying condition that affects metabolism), cerebral infarction (stroke) due to unspecified occlusion or stenosis of left middle cerebral artery (blockage in the brain caused by atherosclerosis, leading to disruption of blood flow to brain cells), and hypertensive heart (heart problems that occur due to long-term high blood pressure) and chronic kidney disease (gradual loss of kidney function) with heart failure and with stage 5 chronic kidney disease, or end stage renal disease.
Record review of CR #1's MDS Assessment, dated [DATE], revealed a BIMS score of 5, indicating severe cognitive impairment. Further review revealed resident required a helper to complete toileting, shower/bathe, and lower body dressing.
Record review of CR #1's care plan report, undated, revealed the resident was on anticoagulant therapy r/t atrial fibrillation (irregular and often very rapid heart rhythm) and CHF (chronic condition that affects the heart's ability to pump blood efficiently).
Record review of CR #1's physician orders, undated, revealed an order for warfarin sodium oral tablet 2 MG, 1 tablet by mouth at bedtime to prevent blood clot, start date: [DATE].
Record review of CR #1's progress notes, dated [DATE] at 22:16 p.m. [10:16 p.m.], Author: Nurse A, read in part .around 9pm patient on the floor with unwitness fall, she stated she don't remember what happen, initiate neuro and skin assessment patient complains no pain, with obvious bruising/swelling on her left eye, informed RP who is the [family member], DON, and NP [name], ordered to transfer patient to ER for further evaluation.
Record review of CR #1's Neuro Assessment Flow Sheet, dated 03/16 and 03/17, revealed neuro checks were completed at 10:00 [p.m.], 10:15 [p.m.], 10:30 [p.m.], 10:45 [p.m.], 11:00 [p.m.], 11:30 [p.m.], 12:00 [a.m.], 00:30 [12:30 p.m.], and 01:00 [a.m.] and vital signs were normal.
Record review of CR #1's eInteract Change in Condition Evaluation, dated [DATE], read in part .B6. Skin Status Evaluation .6a. Describe skin changes .Discoloration .6b. Site other, Description left eye bruising .B. Provider Notification and Feedback .2. Date and time of clinician notification: [DATE] 21:30 [9:30 p.m.] .4a. Specify other: transfer to ER .
Record review of CR #1's medical transport report, dated [DATE], revealed transport was dispatched at 23:27 (11:27 p.m.) and left facility at 00:48 (12:48 a.m.).
Record review of CR #1's CT Brain WO IV Contrast, dated [DATE], read in part .Exam: CT Head without contrast [DATE] 1:20 AM .Impression: 1. No acute intracranial hemorrhage, midline shift, or mass effect. 2. Left frontal scalp soft tissue swelling. 3. Subacute left parieto-occipital infarct .
Record review of CR#1's death certificate, issued date [DATE], read in part .immediate cause (final condition or disease resulting in death) ----> a. Intracranial Hemorrhage [bleeding inside the skull] .sequentially list conditions, if any leading to the cause listed on line a. Enter the underlying cause (disease or injury that initiated, the events resulting in death) last .b. Atrial Fibrillation .
During a telephone interview on [DATE] at 10:57 a.m., Nurse A said he remembered he was passing out medications during the night shift on [DATE] when he found CR #1 on her bedroom floor. He said CR #1 kept telling him she was okay. He said he did not note any injuries, but resident was on a blood thinner. He said he called NP A and resident was sent out to the hospital immediately. He said CR #1 did not return back to the facility. He said he did not know how many days it was after she was sent out, but she passed away at the hospital.
During an interview on [DATE] at 11:15 a.m., the DON said he got a telephone call from the nurse on duty (did not recall name) letting him know CR #1 fell and was found on the floor in her room. He said fall protocols were initiated. He said if he was not mistaken, the resident hit her left eye and had bruising. He said all parties were notified and the resident was sent out to the hospital. He said the resident did not return back to the facility and expired at the hospital. He said to his understanding the resident was alert upon transfer to the hospital.
In a follow-up telephone interview on [DATE] at 11:28 a.m., Nurse A said CR #1 did not remember and could not tell them how she fell. He said she was awake and alert when transport arrived and transferred her to the ER. He said the resident had no bleeding but had some puffiness to her left or right eye.
During a follow-up interview on [DATE] at 12:41 p.m., the DON said when CR #1 fell, they sent her out to the hospital right away. He said he was not certain if the resident was sent out via 911 or non-emergent transport.
During a follow-up telephone interview on [DATE] at 12:56 p.m., Nurse A said a man who he believed was the resident's family member came up to the facility after CR #1 fell, and waited for transport to arrive and rode with the resident to the hospital. He said he thought the family member came to the facility around 11:00 p.m. or 12:00 a.m. He said NP A said to have the resident transported to the hospital but did not remember if NP A said to use regular or 911 transport. He said he called regular transport. He said he used regular transport because the resident and her vitals were stable.
During an interview on [DATE] at 1:13 p.m., the Administrator said CR #1 did not remember what happened. She said the family member went to the facility 2 to 3 days after CR #1 passed away to pick up her belongings and he told her that the resident was okay on the day of the incident, that he did not even want her to be sent out to the hospital, and that it had something to do with her heart that the doctors found. She said they did not obtain any hospital records but there were no notifications about any fractures/injuries. She said based on what the NP told them, if the patient's vitals were within normal range, and if the resident was okay, then they would send out regular transport.
During a follow-up interview on [DATE] at 2:00 p.m., Nurse A said he did not remember what time he called transport, but it was as soon as he received the order from NP A. He said he spoke to NP A around 9:00 p.m., and she told him to assess the resident for bleeding, check to see if the resident was on an anticoagulant, and to send her to hospital for further evaluation. He said he did not know what time transport arrived, but that they arrived kind of late, about 1 to 2 hours or something like that, after he called.
During an interview on [DATE] at 3:08 p.m., NP A said she recalled receiving a telephone call about CR #1's fall on [DATE] but did not recall what time. She said when she spoke to the nurse, she gave the order to send out the resident immediately. She said she spoke to the resident's family member who was reluctant to send her out to the hospital. She said the family member told her that the resident fell a lot at home, and he would not take her to the hospital. She said she told the family member the resident needed to be sent out for safety and because she was on an anticoagulant. She said she could not say who ultimately decides if a resident was sent out 911 or regular transport [facility or physician/NP]. NP A said she could not say if the resident should have been sent out 911 or regular transport due to it being a hypothetical question. She said she could not say what the risk was to the resident who was on anticoagulant, fell and hit her head, and was not sent out 911 due to it being a hypothetical question and a case-by-case basis.
During a telephone interview on [DATE] at 9:19 a.m., the DON said according to neuro checks, CR #1's vitals were stable. He said pupils and eye checks were meant to determine if there was any type of abnormalities. He said her eyes were not constricted or dilated and were brisk. He said they could not determine if there was internal bleeding through neuro checks but could determine if there were any abnormalities but not exactly what was wrong. He said a resident on an anticoagulant that sustained a head injury could be at risk for bleeding.
During an interview on [DATE] at 10:42 a.m., CR #1's family member said the facility called him on the night of [DATE] around 9:00 p.m. to let him know CR #1 fell. He said he did not tell them not to send her to the hospital. He said he got up right away, went to the facility, and arrived between 10:00 p.m. and 10:30 p.m. He said when he arrived at the facility, the resident could not tell him what happened and told him she did not want to go to the hospital. He said he told CR #1 she had to go to the hospital because it was part of the facility's protocol. He said he did not recall if he spoke to NP A, but the facility told him about their protocol for sending CR #1 to the hospital. He said CR #1 had a little discoloration to her left eye, but that she was fine and talking to him. He said when transport arrived, she walked to the stretcher, and he followed behind transport. He said all test results completed at the hospital came back negative. He said he had a copy of the resident's death certificate and the cause of death listed was intracranial hemorrhage and atrial fibrillation.
Record review of the facility's Provision of Quality Care policy, date implemented [DATE], read in part .1. Each resident will be provided care and services to attain or maintain his/her highest practicable physical, mental, and psychosocial well-being .
Record review of the facility's Fall Prevention Program policy, date implemented: [DATE], read in part .each resident will be assessed for fall risk and will receive care and services in accordance with their individualized level of risk to minimize the likelihood of falls .
The Administrator was notified on [DATE] at 10:27 a.m. that an IJ was identified due to the above failures and the IJ template was provided.
The following Plan of Removal (POR) was accepted on [DATE] at 6:06 p.m.:
Texas Health and Human Services Commission
Regulatory Services Division
[address]
Re: Removal of Immediate Jeopardy/Letter of Removal [Facility Name]
Facility ID/# []
[DATE]th, 2025
Dear Program Manager,
Allegation of Immediate Jeopardy: -The facility failed to ensure treatment and care was provided to CR #1 consistent with professional standards of practice. CR #1, who is prescribed anticoagulants, had a fall hitting her head on [DATE] at approximately 9:00 p.m. NP recommended CR #1 be sent to hospital. Transport was not dispatched until 23:27 (11:27 p.m.) and CR #1 was not transported to the hospital until 00:48 (12:48 a.m.) on [DATE] where she later passed away. Resident #1 who is on anticoagulant (CR #1), a [AGE] year-old female admitted to the facility on [DATE] diagnosis of metabolic encephalopathy, cerebral infarction, chronic kidney disease with heart
The following measures represent the immediate action [facility name] has taken to address the alleged-deficient practice and to prevent serious harm from occurring or recurring.
Immediate Actions to Address Immediate Jeopardy
On [DATE] at 11:00 am, the Director of Nursing (DON) completed head to toe assessments on all residents currently prescribed anticoagulant medications to ensure no signs of injury or delayed response to change in condition.
Beginning [DATE] at 12:00 pm the administrator and DON initiated a 72 hour look back review of all falls and incidents from [DATE]-[DATE] involving head injuries to ensure appropriate emergency response and physician notification were documented. With no negative findings.
At 1:00 pm during QAPI Administrator/Director of Nursing/Medical Director reviewed Fall policy with no revisions to the policy.
Date of Action: [DATE]
Objective: Ensure that resident receiving anticoagulant with head injury must be transported to hospital via 911 for further evaluation. Ensure that all nurse must assess, notify and document notification to
Responsible Party, Physician/Nurse Practitioner, Director of Nursing and Administrator residents.
1. Review Resident Records
o Action: Audit all records of residents on coumadin and head injuries. Audit revealed No residents on anticoagulants at this time.
o Completion Date: [DATE]
o Responsible Party: DON/Designee
2. Immediate Staff Training
o Action: On [DATE] at pm an emergency inservice- training was held with all licensed nurses and CNAs on appropriate response protocols for head injuries, especially in resident on anticoagulants.
o Topics covered: immediate assessment, neuro checks, when to call 911, and importance of timely physician notification.
o Action: Provide training to 1all nursing staff on the importance of transferring residents to hospital via 911 for residents with head injuries and are receiving anticoagulants. Training to include post test. Provide training to all nursing staff to ensure nursing assessment is completed when there is a resident incident accident. Nurse must notify the Responsible party, Physician, Nurse Practitioner, Director of Nursing and Administrator. Any communication must also be documented in the medical records.
o Action: DON/Admin in-serviced by corporate on response protocols for head injuries, falls and residents on anticoagulants.
o Completion Date: [DATE]
o Trainer: DON attendance documented. Staff not trained are removed from floor assignments until completed.
3. Documentation of Immediate Training and Competency Checks
o Action: Head injury/anticoagulant transfer test will be completed by nursing staff currently on duty and for all active employed nurses prior to the start of the next scheduled shift.
o Completion Date: [DATE]
o Responsible Party: DON/Designee, documentation of completion on file.
Goal: To Ensure nurses receive training on transferring resident to hospital via 911 for further evaluation and treatment on residents who are receiving anticoagulant with head injury
1. Training Sessions on Incident accident accident injury with anticoagulants and transfer to hospital
o Action: Schedule inservice session on nursing staff to ensure Ensure that resident receiving anticoagulants with head injury must be transported to hospital via 911 for further evaluation and treatment
o Completion Dates: Initial training and post test to be completed on 5 /24/25 or prior to next scheduled shift.
o Trainer: DON/Designee
o Competency Verification: All staff will be required to pass a posttest
2. Resident Monitoring Logs Implementation
o Action: Audit to be completed daily on all resident receiving anticoagulant with head injury to ensure proper transfer to hospital is completed
o Completion Date: [DATE]
o Responsible Party: ED to develop log. DON/designee to complete and monitor
3. Quality Assurance and Performance Improvement (QAPI) Meeting
o Action: Conduct a QAPI meeting to review the incident, corrective actions, and policy updates. Create a recurring agenda item for monitoring compliance with the new protocols.
o Date of Meeting: [DATE]
o Responsible Party: Administrator and QAPI Committee
4. Ongoing Audits and Compliance Checks
o Action: Schedule daily audits x30 days then weekly for 30 days to ensure compliance with proper transfer of patient on anticoagulants with head injury to hospital . Document findings and review corrective actions in monthly QAPI meetings.
o Start Date:[DATE], continuing weekly until confirmed compliance
o Responsible Party: Administrator
5. Progressive Action/Counseling
o Nurse A, will receive 1:1 in servicing prior to next scheduled shift . They will also complete post test.
o [Medical Director Name], Medical Director, was notified via telephone in regard to the IJ involving resident [initials] and attended ad-hoc QAPI via telephone.
Documentation and Follow-Up
-Documentation of Training and Competency Checks: All staff training records, test conducted will be filed in each employee's personnel record by [DATE]
-Audit Logs and Monitoring Forms: Logs for audit on falls, head injury and anticoagulants will be maintained and reviewed weekly. Compliance will be tracked, and corrective actions will be implemented as necessary.
Outcome: Through these corrective actions, the facility aims to protect resident safety, enhance monitoring and responsiveness, and achieve sustained compliance with respiratory care standards.
Warm Regards,
[Administrator Name]
[Address]
Email: []
Phone: []
Fax: [].
On [DATE]-[DATE], surveyor confirmed the facility implemented their plan or removal (POR) to sufficiently remove the IJ by:
Record review of head to toe assessments dated [DATE] reflected the DON assessed all residents currently prescribed anticoagulant medications. The assessments revealed 25 residents had an order(s) for anticoagulants. No negative findings were identified
Record review of in-service trainings dated [DATE] reflected the Administrator and DON received training from the facility's Regional [NAME] President of Operation on emergency response to falls in residents on anticoagulants.
Record review revealed on [DATE], Nurse A received 1:1 verbal warning/counseling and in-service training. Nurse A demonstrated an understanding of the information and passed the competency quiz.
Record review revealed on [DATE], in-service training was initiated with licensed nurses and MAs on Falls/Injury on Residents on Anticoagulants must be Transported to ER via 911; 22 staff were in-serviced.
Record review revealed on [DATE], in-service training was initiated with licensed nurses, CNAs, and MAs on All Incidents/Accidents Must be Assessed Immediately with Neuro Checks Initiated and Reported Immediately to MD, DON, RP, and ED; 50 staff were in-serviced.
Record review revealed on [DATE], competency quiz was initiated with nursing staff. Nursing Staff demonstrated an understanding of responding to falls in residents on anticoagulants; 31 staff were quizzed and passed.
Record review revealed on [DATE], a daily audit log was initiated to ensure compliance with proper transfer of patient on anticoagulants with head injury to hospital was initiated on all residents receiving anticoagulant with head injury.
Record review revealed on [DATE] the facility conducted a 72-hour look back of all fall incidents from [DATE]-[DATE] involving head injuries to ensure appropriate emergency response and physician notification were documented.
Record review revealed on [DATE] a daily audit log was initiated to ensure compliance with proper transfer of patient on anticoagulants with head injury to hospital was initiated on all residents receiving anticoagulant with head injury.
Record review revealed on [DATE] a QAPI telephone conference was held, and staff members present were the Administrator, DON, and Medical Director.
Interviews were conducted from [DATE] to [DATE] with staff from all shifts (6:00 a.m.to 6:00 p.m., 6:00 p.m. to 6:00 a.m., 6:00 a.m. to 2:00 p.m., 2:00 p.m. to 10:00 p.m., and 10:00 p.m. to 6:00 a.m.). Staff interviewed included the following: Administrator, DON, Nurse A, RNs C and D, LVNs B, C, E, and F, CNAs B, C, D, E, F, G, H, I and J, and MA B. All staff interviewed verbalized an understanding of the in-service training(s) they received. They understood to notify nurses when a resident has a fall, required nurse assessment, documentation, and notifications of residents who fall that are on anticoagulants, and calling 911 for transport.
During an interview on [DATE] at 10:01 a.m., the DON said he completed the head-to-toe assessments on residents who were on anticoagulants and there were no negative findings. He said he and the Administrator completed the 72-hour look back and there were no negative findings. He said they conducted an audit and found there were no residents on coumadin. He said he received in-service training from Regional [NAME] President of Operation on [DATE] on response protocols for head injuries, falls, and residents on anticoagulants and verbalized an understanding. He said daily audits are being completed for the next 30 days then weekly for 30 days to ensure compliance with proper transfer of patient on anticoagulants with head injury to hospital.
During an interview on [DATE] at 4:12 p.m., the Administrator said he and the DON completed the 72-hour look back on [DATE] and no negative findings were found. She said she received in-service training from Regional [NAME] President of Operations on response protocols for head injuries, falls, and residents on anticoagulants. She said he covered the assessments of residents with head injuries that are on an anticoagulant. She said nurses complete the assessment, and notification to physician and family is completed and documented. She said a QAPI meeting was held on [DATE] via telephone and she, DON, and Medical Director were in attendance. She said daily audits were being completed for 30 days and then weekly for 30 days to ensure compliance with proper transfer of patient on anticoagulants with head injury to hospital. She said findings were going to be documented.
The Administrator was informed the Immediate Jeopardy was removed on [DATE] at 5:16 p.m. The facility remained out of compliance at a severity level of no actual harm with the potential for more than minimal harm that was not immediate jeopardy and a scope of isolated due to the facility's need to evaluate the effectiveness of the corrective systems that were put into place.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to establish and maintain an infection prevention and con...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 2 of 19 residents (Residents #61 and #99) reviewed for infection control practices.
-The facility failed to ensure CNA A followed proper infection control, cleaning and hand hygiene for Resident #61 during incontinent care. CNA A double gloved, CNA A failed to use a clean washcloth surface area and perform hand hygiene between glove changes during incontinent care.
-LVN G checked Resident #99's blood glucose level with a lancet, then discarded the used lancet into the trash can in the resident's room.
These failures could place residents at risk of infection or a decline in health.
The findings included:
Resident #61
Record review of Resident #61's admission face sheet undated revealed an [AGE] year-old female admitted to the facility on [DATE]. Resident #61's diagnoses included: dementia (general term for loss of memory, language, problem-solving that interfere with daily function), protein-calorie malnutrition (a condition caused by a lack of sufficient protein and/or calories in the diet).
Record review of Resident #61's admission Minimum Data Set (MDS) assessment dated [DATE] and Quarterly MDS dated [DATE] revealed Resident #61's Brief Interview for Mental Status (BIMS) (a score used to assess cognitive function) was 00 which indicated it was unable to be scored. Resident #61's cognitive skills for daily decision making was not scored. Continued review of the MDS revealed Resident #61 was frequently incontinent of her bowel and bladder.
Record review of Resident # 61's care plan revision dated on 12/17/2024 revealed:
Focus: Resident #61 had an ADL (basic self-care tasks) self-care performance deficit and required cues (signals or prompts that guide behavior, actions or response), set up or assistance with ADL's related to dementia. Goal: The resident would participate in ADLs to her ability. Interventions: Bathing/ Showering: The resident required assistance with bathing/showering by staff as necessary. Personal Hygiene: The resident required assistance by staff with personal hygiene.
Record review of Resident #61's Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #61's Brief Interview for Mental Status (BIMS) (a score used to assess cognitive function) was 00 which indicated it was unable to be scored which indicated sever cognitive issues. Continued review of the MDS revealed Resident #61 was frequently incontinent of her bowel and bladder.
Observation on 05/07/2025 at 8:29 AM during incontinent care revealed Resident #61 was assisted to bed and positioned on her back. CNA A donned (put on) two pairs of gloves and removed Resident #61's pants. CNA A removed the double gloves. CNA A changed her gloves with outperforming hand hygiene (hand washing or hand sanitizing with alcohol base hand gel). CNA A removed Resident #61's brief. Observation of the inside of brief revealed the area from against the skin had discolored brown stains. CNA A changed her gloves without performing any hand hygiene. CNA A wet a washcloth. CNA A separated Resident #61's labia and wiped three separate wipes without refolding or changing the surface area of the washcloth. CNA A changed her gloves without performing hand hygiene. The resident was rolled to her right side. CNA A cleaned the resident's anal area. CNA A changed her gloves without performing any hand hygiene. CNA A cleaned the resident's buttocks. CNA A placed a clean brief on the resident.
In an interview on 05/07/2025 at 1:36 PM CNA A stated she did double glove. CNA A stated double gloving was not supposed to be done. CNA A stated she did it because the gloves were tight and were at risk of being torn. CNA A stated she did not take the time to get new sized gloves. CNA A stated she did not clean or sanitize between the glove changes. CNA A stated she was taught to do hand hygiene between glove changes. CNA A stated she was nervous and not thinking about what she was doing. CNA A stated she thought she did turn the washcloth between wiping. CNA A stated she was trained to turn the washcloth to another clean side. The CNA stated the risk was contamination and infections.
In an interview on 05/07/2025 at 3:33 PM IC RN stated double gloving was not recommended due to it not being hygienic (preventing disease). IC RN stated hand hygiene was to be done between glove changes. The IC RN stated the residents were to be wiped three times between the labia when cleaning, but a new wipe was to be used each time. IC RN stated the incontinent care that was performed was not good, it was not aseptic (free from contamination) the risk to the resident was infection.
In an interview on 05/07/2025 at 4:09 PM the DON stated double gloving was not acceptable due to infection control issues and hand hygiene was supposed to be done between every glove change. DON stated different wipes were to be used with each wipe not reusing the same washcloth. The DON stated the risk to the resident was an infection.
In an interview and record review on 05/07/2025 at 4:30 PM the Administrator stated her expectation was for proper infection control technique was done with incontinent care. The Administrator stated she reviewed the record and CNA A did her peri care check off on 03/03/2025. The Administrator stated she did not know what went wrong at this time. The Administrator stated hand hygiene was to be done with each glove change. The Administrator stated she says when cleaning it was one wipe one swipe. The Administrator stated disposable wipes were available to use unless the resident preferred a washcloth, but it was to be changed with each wipe. The risk to the resident was an infection. To prevent this, she would in-service on proper incontinent care.
Record review of the facility policy titled Perineal Care Implemented dated 05/10/2024 read in part . : .11. Females: c. Separate the resident's labia with one hand and cleanse the perineum with the other hand by wiping in the directions from front to back (from pubic area towards anus). d. Repeat on opposite side using separate section of washcloth or new disposable wipe .
Resident #99
Resident #99
Record review of Resident #99's admission Record (copied 05/08/2025) revealed he was [AGE] years old and was admitted to the facility on [DATE]. Diagnoses included, but were not limited to, type 2 diabetes mellitus, hypertension (high blood pressure), and fracture of the right femur (hip).
Record review of Resident #99's Physician's Order dated 05/05/2025 revealed he was to receive Metformin HCl (antidiabetic) 500 mg every 12 hours.
Record review of Resident #99's Care Plan dated 05/05/2025 revealed the resident had an order for a hypoglycemic (antidiabetic) medication and required monitoring of blood glucose levels.
Observation and interview on 05/07/2025 at 7:32 a.m. revealed LVN G was at her medication cart in the doorway of Resident #99's room. LVN G dispensed three tablets to be administered to Resident #99. One of the medications dispensed was a 500 mg tablet of Metformin HCl. LVN G said she was required to check Resident #99's blood glucose level prior to administering the Metformin.
Continued observation revealed LVN G pricked Resident #99's left index finger with a lancet. LVN G used a glucometer to check the resident's blood glucose level (result was 104 mg/dl). LVN G then discarded the used lancet into the resident's trash can in the room. LVN G administered the three tablets to Resident #99. LVN G left the room and returned to her medication cart. She said she should have placed the lancet into the sharps container, and that discarding it into the trash can could be a risk for infection.
In an interview on 05/07/2025 at 8:35 a.m. the DON said used lancets should be discarded into the sharps containers. He said it could be a big danger and was definitely an infection control concern.
The OSHA Fact Sheet 'Protecting Yourself When Handling Contaminated Sharps (presented by the facility when asked for Policy) read, in part, .A needlestick or a cut from a contaminated sharp can result in a worker being infected with human immunodeficiency virus (HIV), hepatitis B (HBV), hepatitis C (HCV), and other bloodborne pathogens. The document also read, in part, .Employers must ensure that contaminated sharps are disposed of in sharps disposal containers immediately or as feasible after use.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide services that met professional standards of quality for 2 o...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide services that met professional standards of quality for 2 of 15 residents (Residents #55 and #24) reviewed for services.
1.
Resident #55 failed to receive nine medications he was ordered to receive on 2/2/2025.
2.
Resident #24 did not receive one medication 41 times from 04/20/2025 to 05/07/2025.
These failures could place residents at risk of worsening of illnesses and not receiving the therapeutic dosage.
Findings included:
Resident #55
Record review of Resident #55's face sheet, he was an [AGE] year-old male originally admitted on [DATE] at 4:45 p.m. and discharged [DATE] to home. His medical diagnoses included metabolic encephalopathy (brain disorder caused by the body's metabolic processes and lead to impaired brain function), hyperlipidemia (high levels of fat in the blood), chronic inflammatory demyelinating polyneuritis (a rare neurological disorder affecting the nerves and nerve roots and leading to weakness and paired motor function), fracture of the first lumbar vertebra (lower spine fracture), and muscle weakness.
Record review of Resident #55's functional performance assessment dated [DATE], revealed he was dependent on a helper for activities.
Record review of Resident #55's care plan dated 2/2/2025 revealed he was on anticoagulant therapy with interventions including administering anticoagulant medications as ordered by physician and monitor for side effects and effectiveness. Resident #55 was on anticonvulsant medication, with interventions including administering anticonvulsant medications as prescribed.
Review of Resident #55's progress notes from admission to discharge revealed Resident #55 was admitted on [DATE] at 4:45pm and discharged [DATE] around 3pm. On 2/2/25 at 2:24pm, RN A documented that all scheduled medicines were not received from the pharmacy and that she called the pharmacy to send the medications before 4pm but the pharmacy relayed the earliest the delivery could come was 5pm. The RP said they were leaving the facility. RN A informed the NP and ADON but did not state what she told them. The notes did not state the reason why Resident #55 did not receive his medications.
Record review of Resident #55's Physician Orders, he was prescribed the following with start dates of 2/2/25:
*Amiodarone Hcl Oral Tablet 200 Mg 1 tablet a day for arrythmia (irregular heart beat),
*Apixaban oral Tablet 1 tablet twice a day to prevent blood clots, Observation for anticoagulant/antiplatelet medication side effects such as blood in urine and coughing up blood,
*Metoprolol Succinate ER oral Tablet Extended Release 24 Hour 25 MG one tablet one time a day for hypertension,
*Cyanocobalamin Oral Tablet 1000MCG one tablet one time a day for vitamin supplement,
*Duloxetine HCl Oral Capsule Delayed Release Sprinkle 30 MG 3 capsules one time a day for depression,
*Fludrocortisone Acetate Oral Tablet 1 MG give 1 tablet by mouth one time a day related to inflammatory demyelinating polyneuritis for pain in the nerves,
*Finasteride Oral Tablet 5 MG 1 tablet one time a day for BPH (enlarged prostate gland which affects urination),
*Phenazopyridine HCl 1 tablet three times a day for burning sensation in the urinary tract,
*Primidone Oral Tablet 50 MG 2 tablets one time a day for convulsion, and
*Thiamine HCl Oral Tablet 100 MG 1 tablet a day for supplement.
Record review of Resident #55's February 2025 MAR (medication administration record) revealed the following medications were documented as not administered as ordered on 2/2/25:
*Amiodarone at 9am,
*Apixaban for 9am and 5pm,
*Metoprolol at 9am,
*Cyanocobalamin at 9am,
*Duloxetine HCl Oral Tablet at 9am,
*Fludrocortisone Acetate Oral Tablet at 9am,
*Finasteride Oral Tablet at 9am,
*Primidone at 9am,
*Phenazopyridine HCl Oral Tablet at 9am and 2pm, and
*Thiamine HCl Oral Tablet at 9am.
On 2/2/25 at 6am, Resident #55 was observed with no side effects of anticoagulant/antiplatelet medication including coughing blood and severe bruising. His vitals including his BP, temperature, pulse and oxygen were within normal limits. Resident #55's pain level was at a 1.
Record review of the facility's in-service dated 2/3/2025 on the topic of med aides reporting to charge nurses for any abnormalities regarding missing medications. CMA A and RN A. There was a blank form titled Medication Request with nurses documenting medication aide requesting medications and how many medications a resident has left.
Interview on 5/7/2025 at 11:42am with CMA A, she did not remember Resident #55 or the resident not getting any medications. CMA A's job duties included administering scheduled medications and over-the-counters except antibiotics and requesting refills from the pharmacy. When medications were not available, she would tell her nurses so they could get medications from emergency kit and the nurses would also call the pharmacy for follow-up on medication status.
Interview on 5/7/2025 at 11:59am with RN A on 5/7/2025 at 12:50pm, she said if a new admission was coming from hospital, she would check the medication administration list. She would verify the medications with the NP, then upload the orders into the resident record. She would ask the NP about medications to confirm which medications would be continued. The person who accepted the resident would send the medication list to the pharmacy, but the assessing nurse could send it as well. Before 5:30pm, nurses could upload the medication list and call the pharmacy. If medications have not received by 5:30pm, nurses would fax and call the pharmacy about the medications to be sent before 12:00pm. RN A stated on 2/1/25 she uploaded the medication list to the pharmacy. RN A called the ADON who told her the facility could not borrow medications from the e-kit. RN A called the pharmacy late on 2/1/25 around 5pm to send the medication list. RN A said the resident did miss his doses but that day the resident was fine. RN A said if Resident #55 missed his Apixaban that could cause him to go into shock, if he missed his Amiodarone, he could have a faster heart rate, and if he missed his Metoprolol, he could have an episode of hypertension. She called the ADON and Administrator and informed them both that Resident #55 and his family left.
Interview on 5/7/2025 at 12:04 with LVN A, she said she was helping that weekend as a supervisor. LVN A recalled talking to Resident #55's RP and tried to assure her the facility could get medications from the emergency kit (a machine in which nursing staff could access medications for a resident with a code from the pharmacy), but the family refused. She said RN A was the nurse on duty. She said she did not look into the issue because RN A talked to the DON about the situation already. She said a risk to residents if they did not get Apixaban could be they go into shock. If the resident did not receive Amiodarone, it could increase their heart rate and if they missed a dose of Metoprolol, it could affect their blood pressure and the resident could go into shock.
Interview on 5/7/25 at 12:50pm with RN B/previous ADON, said if she was a resident's admitting nurse she would call the NP and reconcile the medication, then send it to the pharmacy to get it in before closing time. Then she would put the medication in the orders. If medications have not arrived, she would contact the hospital or call the pharmacy, then let the DON know and go to the e-kit. She would call the pharmacy for emergency deliveries and let the DON know. The pharmacy usually came once a day at 7pm but RN B said they have delivered at other times. She was not at the facility at the time of Resident #55's discharge but heard there was a miscommunication between medication aides and nurses. The nurses said the medication aides did not tell them right away about the medications not being in there, but when the nurse found out they called the pharmacy. She found this out on 2/3/25 as she was off. The facility did in services about communicating missing medications from medication aides to nurses. The nurses were in serviced to check on new admissions and if medications were in the facility. She did not talk to the pharmacy or family. If Resident #55 missed Apixaban, Amiodarone and Metoprolol he could have had a stroke.
Interview on 5/7/25 at 12:57pm with the DON, he said when a new admission comes it, their medications should be verified right away and given timely. Medications should be given following Physician Orders. The DON said narcotics could be delayed but that staff could get the medications from the emergency kit while they send in an order request to the resident's doctor. If medications were not at the facility, the nurses could contact the pharmacy. The DON remembered Resident #55 was supposed to get a narcotic medication and Resident #55's family got upset that the medications did not arrive and chose to discharge Resident #55 home. The DON said it was a miscommunication issue due to CMA A not communicating with RN B that the medication was not there. The family refused to speak to the DON afterward. The DON said if Resident #55 missed Apixaban he could have bleeding, if he missed his Amiodarone, he could have elevated heart issues or hypertension, and if Resident #55 missed his Metoprolol he would be at risk of heart issues.
Interview on 5/8/2025 at 4:25pm the DON said that Atorvastatin controlled lipids, and Phenazopyridine, Thiamine, Finasteride, Ergocalciferol, Duloxetine, and Cyanocobalamin were missed medication. He said the medications treated conditions, but that Resident #55 was not at any risk from missing those medications because the medications were being delivered that day. He said nurses ensured aides provided medications. He said the NP was notified of the missing medications. Most of the residents' medications would not have been in the e-kit which usually contained steroids.
Interview on 5/7/2025 at 1:22pm with the Administrator, her expectation of nurses following a resident's new admission and their medication is to follow up with the pharmacy and physician and check in with DON and Administrator. Upon admissions, if resident did not have their medication, the facility could contact the physician and get it from the e-kit or contact the pharmacy to get a stat run (prioritized delivery). The Administrator said on weekends which was when Resident #55 was admitted , the cut-off would be 3pm for orders for a 5pm delivery. Facility staff could also access an online health portal to access medications from an on-call physician. The Administrator said she spoke to the pharmacy on 2/2/25 around 1pm, and they informed her Resident #55's medication was on the way, but the family said he wanted to leave. If Resident #55 missed Apixaban, it is for clotting and the risk of not giving the medication was clotting and clots could travel to the heart and cause heart attaches or travel to the brain, and Amiodarone she said he would still be able to get a dose if it came in later 5pm it would not have affected him, but signs and symptoms should be monitored. If Resident #55 did not get the Metoprolol, it could have affected his blood pressure but his vitals for blood pressure was normal that day. It would have been preferred if the medication was given in the morning, but the facility had 24 hours to get Resident #55 his daily medications. She said medication should be given one hour before or after a scheduled dose. The Administrator said the NP was notified medications were missing.
Interview with NP A on 5/7/2025 at 1:51pm, she said she did the admission process including receiving and verifying Resident #55's physician orders and medications for Resident #55 and remembered meeting with Resident #55's family on 2/1/25. NP A said the facility called her on 2/2/25 to inform her that Resident #55 was leaving. She asked to speak to the family, but they had already left, and she was told they left because his medications had not come. She said the facility nurses would have submitted medications onto the online portal for the pharmacy. NP A was not notified Resident #55 missed medications on 2/2/25. If the facility had told her, NP A would have called the pharmacy herself. Apixaban could have caused a blood clot but if he was taking it daily if he missed a 24-hour dose he would have been okay, same with Amiodarone and she does not like medications to be delayed but it's okay and not risk. If Resident #55 missed Metoprolol, the facility should have checked his blood pressure, but if they had missed it, it could affect his blood pressure. If Resident #55 had high blood pressure, and the facility informed NP A, she would have sent an order from the emergency kit. She stated if Resident #55's Fludrocortisone was delayed, he could have more pain. She said that per state law, medications can be given 1-2 hours before or after the scheduled time.
Resident #24
Record review of the admission Record for Resident #24 revealed he was [AGE] years old and was admitted to the facility on [DATE]. Diagnoses included, but were not limited to, Stage 5 kidney disease (end stage kidney disease), anemia in chronic kidney disease, history of cancer of the kidney, acquired absence of kidney, and dependence on renal dialysis.
Record review of Resident #24's Care Plan (revised 03/02/2025) revealed he required hemodialysis due to renal (kidney) failure. The hemodialysis section of the Care Plan did not address medications.
Record review of Resident #24's Care Plan section initiated on 05/07/2025 reflected the resident could become hypotensive (low blood pressure). One intervention read, in part, .Give medications as ordered. Monitor for side effects and effectiveness.
Record review of Resident #24's Physician's Order dated 04/01/2025 revealed he was to receive Sevelamer Carbonate 800 mg tablet (2) tablets with meals (3 times per day).
Record review of Resident #24's April 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for two of the three opportunities on the following dates:
04/20/2025 12:00 p.m. and 5:00 p.m. doses
04/23/2025 12:30 p.m. and 9:00 p.m. doses
04/28/2025 07:30 a.m. and 12:30 p.m. doses
04/30/2025 07:30 a.m. and 12:30 p.m. doses
(8 missed doses ).
The Sevelamer Carbonate 800 mg tablets (2) were not administered for three of the three opportunities on the following dates:
04/21/2025 07:30 a.m., 12:30 p.m., and 9:00 p.m.
04/22/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/24/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/26/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/27/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/29/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
(18 missed doses).
Record review of Resident #24's May 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for one of one opportunity on the following date:
05/06/2025 07:00 a.m.
(1 missed dose)
The resident was out of the facility for the 12:00 p.m. and 5:00 p.m. scheduled doses.
Record review of Resident #24's May 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for two of the three opportunities on the following dates:
05/02/2025 07:30 a.m. and 12:30 p.m.
05/05/2025 07:30 a.m. and 12:30 p.m.
( 4 missed doses).
The Sevelamer Carbonate 800 mg tablets (2) were not administered for three of the three opportunities on the following dates:
05/01/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
05/03/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
05/04/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
05/06/2025
(9 missed doses).
Record review of Resident #24's May 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for one of one opportunity on the following date:
05/07/2025 07:30 a.m.
(1 missed dose)
In an interview on 05/07/25 at 1:23 p.m., RN H said the medication was not available this morning at 7:30 a.m. He said he called the pharmacy and was told the medication was not covered by insurance. He said the pharmacy suggested he call the dialysis center. He said he called the dialysis center but could not recall whom he spoke with. He said the person at the dialysis center said they sent the prescription to the pharmacy, and that it would take 8 to 10 days for the facility to receive it. He said he informed ADON I. RN H said he had inquired about the medication on 05/03/2025. He said he had also called the pharmacy on that day and was referred to the dialysis center. He said the dialysis center had said they would look into it. RN H did not work from 05/04/2025 until his shift on 05/07/2025. He said there was no follow-up prior to 05/07/2025.
In an interview and observation on 05/07/25 at 1:40 p.m., ADON I said if a medication was not available, the nurse was to inform him. He said he would then follow up with the doctor and pharmacy. He would inquire about availability and/or a substitute. He said he was unaware that Resident #24 had not been receiving any of his medications. Observation revealed ADON I pulled up Resident #24's MAR on the computer. He said the medication was placed on hold. He was not able to tell who ordered the medication to be placed on hold.
In an interview on 05/07/2025 at 2:47 p.m., the DON said he called the pharmacy and approved a 14-day supply. He said the facility would cover the cost. He said the medication would be delivered today by 5:00 p.m. He said the physician was aware of the medication not being available since the beginning of the issue. He said he called the NP this morning and she placed the medication on hold. He said he did not know if the NP was called about this situation prior to today.
In an interview via telephone on 05/07/2025 at 3:00 p.m., the Clinical Nurse Manager of the dialysis facility said there were two nurses working on this date, and both said they did not receive a call about Resident #24. She said Resident #24 was going to be transferring to a different dialysis treatment center on Friday (05/09/2025). She said without the Sevelamer Carbonate, the resident's phosphorous level would go up. Complications could include itching. If the phosphorous level was high enough to go into the circulatory system it could cause cardiac issues. There was not a current phosphorous level lab available for review. She said the dialysis center would not have placed the medication on hold.
An attempt to contact the Physician and/or NP was made on 05/07/25 at 3:35 p.m. A message was left, but no return call was received.
In an interview via telephone on 05/27/25 at 11:12 a.m., the Physician said within two or three days after Resident #24's Sevelamer Carbonate was not available (04/20/25), he was aware the medication was not available. He said Sevelamer Carbonate was a phosphate binder (medication used to reduce the absorption of dietary phosphate). He said the medication could be held for two weeks without adverse effects. He said the medication could be stopped completely if the resident was attending dialysis. He said the 41 missed doses of Sevelamer Carbonate was not a risk to Resident #24's health. He said Resident #24's syncopal (fainting) was likely unrelated to missing the Sevelamer Carbonate.
Record review of a lab report for Resident #24 draw date 05/05/25 revealed his Phosphate level was 7.3 mg/dl, with reference range of 2.6-4.5 mg/dl. The Phosphate level was not 'critical high' at that time.
In an interview on 05/27/25 at 1:50 p.m., the DON said the Sevelamer Carbonate 800 mg for Resident #24 had not been available for administration at the facility since 04/21/25. He said some doses were documented as given, but those were in error.
Interview with the DON and record review on 05/27/25 at 2:15 p.m. revealed a 14-day supply of the Sevelamer Carbonate 800 mg for Resident #24 was delivered on each of the following dates:
02/04/25, 02/15/25, 03/04/25, 03/15/25, 04/01/25, 05/08/25.
The DON said that in April 2025 CMS changed the rule, making it the Dialysis Center responsible for ordering the medication from the Pharmacy, no longer the facility responsibility. Therefore, there was no delivery in the middle part of April 2025. He said the facility contacted the Dialysis Center more than once but the Dialysis Center did not call the Pharmacy (unverifiable).
Record review of the facility's policy on Pharmacy Services copyrighted 2023, read in part, .7. The pharmacist is responsible for helping the facility obtain and maintain timely and appropriate pharmaceutical services that support residents' healthcare needs, goals and quality of life that are consistent with current standards of practice and meet state and federal requirements.
Record review of the facility's policy on Unavailable Medications implemented 05/10/24, it read in part, .5. IF a resident misses a scheduled dose of the medication staff shall follow procedures for medication errors, including physician/family notification, completion of a medication error report, and monitoring the resident for adverse reactions to omission of the medication.
Record review of the facility's policy on Medication Administration implemented 05/10/24, it read in part, .12b. Administer within 60 minutes prior to or after scheduled time unless otherwise ordered by physician.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide routine and emergency drugs and biologicals to its resident...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide routine and emergency drugs and biologicals to its residents and pharmaceutical services (including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) to meet the needs of each resident for 2 of 15 (Residents #55 and #24) reviewed for medication administration.
1.
Resident #55 did not receive nine medications as ordered by the Physician on 2/2/2025.
2.
Resident #24 did not receive one medication 41 times from 04/20/2025 to 05/07/2025.
This failure could lead to a decline in residents' physical, mental and emotional health due to not receiving the medications and the therapeutic effects to treat their conditions as ordered by their physician.
Findings included:
Resident #55
Record review of Resident #55's face sheet, he was an [AGE] year-old male originally admitted on [DATE] at 4:45 p.m. and discharged [DATE] to home. His medical diagnoses included metabolic encephalopathy (brain disorder caused by the body's metabolic processes and lead to impaired brain function), hyperlipidemia (high levels of fat in the blood), chronic inflammatory demyelinating polyneuritis (a rare neurological disorder affecting the nerves and nerve roots and leading to weakness and paired motor function), fracture of the first lumbar vertebra (lower spine fracture), and muscle weakness.
Record review of Resident #55's functional performance assessment dated [DATE], revealed he was dependent on a helper for activities.
Record review of Resident #55's care plan dated 2/2/2025 revealed he was on anticoagulant therapy with interventions including administering anticoagulant medications as ordered by physician and monitor for side effects and effectiveness. Resident #55 was on anticonvulsant medication, with interventions including administering anticonvulsant medications as prescribed.
Review of Resident #55's progress notes from admission to discharge revealed Resident #55 was admitted on [DATE] at 4:45pm and discharged [DATE] around 3pm. On 2/2/25 at 2:24pm, RN A documented that all scheduled medicines were not received from the pharmacy and that she called the pharmacy to send the medications before 4pm but the pharmacy relayed the earliest the delivery could come was 5pm. The RP said they were leaving the facility. RN A informed the NP and ADON but did not state what she told them. The notes did not state the reason why Resident #55 did not receive his medications.
Record review of Resident #55's Physician Orders, he was prescribed the following with start dates of 2/2/25:
*Amiodarone Hcl Oral Tablet 200 Mg 1 tablet a day for arrythmia (irregular heart beat),
*Apixaban oral Tablet 1 tablet twice a day to prevent blood clots, Observation for anticoagulant/antiplatelet medication side effects such as blood in urine and coughing up blood,
*Metoprolol Succinate ER oral Tablet Extended Release 24 Hour 25 MG one tablet one time a day for hypertension,
*Cyanocobalamin Oral Tablet 1000MCG one tablet one time a day for vitamin supplement,
*Duloxetine HCl Oral Capsule Delayed Release Sprinkle 30 MG 3 capsules one time a day for depression,
*Fludrocortisone Acetate Oral Tablet 1 MG give 1 tablet by mouth one time a day related to inflammatory demyelinating polyneuritis for pain in the nerves,
*Finasteride Oral Tablet 5 MG 1 tablet one time a day for BPH (enlarged prostate gland which affects urination),
*Phenazopyridine HCl 1 tablet three times a day for burning sensation in the urinary tract,
*Primidone Oral Tablet 50 MG 2 tablets one time a day for convulsion, and
*Thiamine HCl Oral Tablet 100 MG 1 tablet a day for supplement.
Record review of Resident #55's February 2025 MAR (medication administration record) revealed the following medications were documented as not administered as ordered on 2/2/25:
*Amiodarone at 9am,
*Apixaban for 9am and 5pm,
*Metoprolol at 9am,
*Cyanocobalamin at 9am,
*Duloxetine HCl Oral Tablet at 9am,
*Fludrocortisone Acetate Oral Tablet at 9am,
*Finasteride Oral Tablet at 9am,
*Primidone at 9am,
*Phenazopyridine HCl Oral Tablet at 9am and 2pm, and
*Thiamine HCl Oral Tablet at 9am.
On 2/2/25 at 6am, Resident #55 was observed with no side effects of anticoagulant/antiplatelet medication including coughing blood and severe bruising. His vitals including his BP, temperature, pulse and oxygen were within normal limits. Resident #55's pain level was at a 1.
Record review of the facility's in-service dated 2/3/2025 on the topic of med aides reporting to charge nurses for any abnormalities regarding missing medications. CMA A and RN A. There was a blank form titled Medication Request with nurses documenting medication aide requesting medications and how many medications a resident has left.
Interview on 5/7/2025 at 11:42am with CMA A, she did not remember Resident #55 or the resident not getting any medications. CMA A's job duties included administering scheduled medications and over-the-counters except antibiotics and requesting refills from the pharmacy. When medications were not available, she would tell her nurses so they could get medications from emergency kit and the nurses would also call the pharmacy for follow-up on medication status.
Interview on 5/7/2025 at 11:59am with RN A on 5/7/2025 at 12:50pm, she said if a new admission was coming from hospital, she would check the medication administration list. She would verify the medications with the NP, then upload the orders into the resident record. She would ask the NP about medications to confirm which medications would be continued. The person who accepted the resident would send the medication list to the pharmacy, but the assessing nurse could send it as well. Before 5:30pm, nurses could upload the medication list and call the pharmacy. If medications have not received by 5:30pm, nurses would fax and call the pharmacy about the medications to be sent before 12:00pm. RN A stated on 2/1/25 she uploaded the medication list to the pharmacy. RN A called the ADON who told her the facility could not borrow medications from the e-kit. RN A called the pharmacy late on 2/1/25 around 5pm to send the medication list. RN A said the resident did miss his doses but that day the resident was fine. RN A said if Resident #55 missed his Apixaban that could cause him to go into shock, if he missed his Amiodarone, he could have a faster heart rate, and if he missed his Metoprolol, he could have an episode of hypertension. She called the ADON and Administrator and informed them both that Resident #55 and his family left.
Interview on 5/7/2025 at 12:04 with LVN A, she said she was helping that weekend as a supervisor. LVN A recalled talking to Resident #55's RP and tried to assure her the facility could get medications from the emergency kit (a machine in which nursing staff could access medications for a resident with a code from the pharmacy), but the family refused. She said RN A was the nurse on duty. She said she did not look into the issue because RN A talked to the DON about the situation already. She said a risk to residents if they did not get Apixaban could be they go into shock. If the resident did not receive Amiodarone, it could increase their heart rate and if they missed a dose of Metoprolol, it could affect their blood pressure and the resident could go into shock.
Interview on 5/7/25 at 12:50pm with RN B/previous ADON, said if she was a resident's admitting nurse she would call the NP and reconcile the medication, then send it to the pharmacy to get it in before closing time. Then she would put the medication in the orders. If medications have not arrived, she would contact the hospital or call the pharmacy, then let the DON know and go to the e-kit. She would call the pharmacy for emergency deliveries and let the DON know. The pharmacy usually came once a day at 7pm but RN B said they have delivered at other times. She was not at the facility at the time of Resident #55's discharge but heard there was a miscommunication between medication aides and nurses. The nurses said the medication aides did not tell them right away about the medications not being in there, but when the nurse found out they called the pharmacy. She found this out on 2/3/25 as she was off. The facility did in services about communicating missing medications from medication aides to nurses. The nurses were in serviced to check on new admissions and if medications were in the facility. She did not talk to the pharmacy or family. If Resident #55 missed Apixaban, Amiodarone and Metoprolol he could have had a stroke.
Interview on 5/7/25 at 12:57pm with the DON, he said when a new admission comes it, their medications should be verified right away and given timely. Medications should be given following Physician Orders. The DON said narcotics could be delayed but that staff could get the medications from the emergency kit while they send in an order request to the resident's doctor. If medications were not at the facility, the nurses could contact the pharmacy. The DON remembered Resident #55 was supposed to get a narcotic medication and Resident #55's family got upset that the medications did not arrive and chose to discharge Resident #55 home. The DON said it was a miscommunication issue due to CMA A not communicating with RN B that the medication was not there. The family refused to speak to the DON afterward. The DON said if Resident #55 missed Apixaban he could have bleeding, if he missed his Amiodarone, he could have elevated heart issues or hypertension, and if Resident #55 missed his Metoprolol he would be at risk of heart issues.
Interview on 5/8/2025 at 4:25pm the DON said that Atorvastatin controlled lipids, and Phenazopyridine, Thiamine, Finasteride, Ergocalciferol, Duloxetine, and Cyanocobalamin were missed medication. He said the medications treated conditions, but that Resident #55 was not at any risk from missing those medications because the medications were being delivered that day. He said nurses ensured aides provided medications. He said the NP was notified of the missing medications. Most of the residents' medications would not have been in the e-kit which usually contained steroids.
Interview on 5/7/2025 at 1:22pm with the Administrator, her expectation of nurses following a resident's new admission and their medication is to follow up with the pharmacy and physician and check in with DON and Administrator. Upon admissions, if resident did not have their medication, the facility could contact the physician and get it from the e-kit or contact the pharmacy to get a stat run (prioritized delivery). The Administrator said on weekends which was when Resident #55 was admitted , the cut-off would be 3pm for orders for a 5pm delivery. Facility staff could also access an online health portal to access medications from an on-call physician. The Administrator said she spoke to the pharmacy on 2/2/25 around 1pm, and they informed her Resident #55's medication was on the way, but the family said he wanted to leave. If Resident #55 missed Apixaban, it is for clotting and the risk of not giving the medication was clotting and clots could travel to the heart and cause heart attaches or travel to the brain, and Amiodarone she said he would still be able to get a dose if it came in later 5pm it would not have affected him, but signs and symptoms should be monitored. If Resident #55 did not get the Metoprolol, it could have affected his blood pressure but his vitals for blood pressure was normal that day. It would have been preferred if the medication was given in the morning, but the facility had 24 hours to get Resident #55 his daily medications. She said medication should be given one hour before or after a scheduled dose. The Administrator said the NP was notified medications were missing.
Interview with NP A on 5/7/2025 at 1:51pm, she said she did the admission process including receiving and verifying Resident #55's physician orders and medications for Resident #55 and remembered meeting with Resident #55's family on 2/1/25. NP A said the facility called her on 2/2/25 to inform her that Resident #55 was leaving. She asked to speak to the family, but they had already left, and she was told they left because his medications had not come. She said the facility nurses would have submitted medications onto the online portal for the pharmacy. NP A was not notified Resident #55 missed medications on 2/2/25. If the facility had told her, NP A would have called the pharmacy herself. Apixaban could have caused a blood clot but if he was taking it daily if he missed a 24-hour dose he would have been okay, same with Amiodarone and she does not like medications to be delayed but it's okay and not risk. If Resident #55 missed Metoprolol, the facility should have checked his blood pressure, but if they had missed it, it could affect his blood pressure. If Resident #55 had high blood pressure, and the facility informed NP A, she would have sent an order from the emergency kit. She stated if Resident #55's Fludrocortisone was delayed, he could have more pain. She said that per state law, medications can be given 1-2 hours before or after the scheduled time.
Resident #24
Record review of the admission Record for Resident #24 revealed he was [AGE] years old and was admitted to the facility on [DATE]. Diagnoses included, but were not limited to, Stage 5 kidney disease (end stage kidney disease), anemia in chronic kidney disease, history of cancer of the kidney, acquired absence of kidney, and dependence on renal dialysis.
Record review of Resident #24's Care Plan (revised 03/02/2025) revealed he required hemodialysis due to renal (kidney) failure. The hemodialysis section of the Care Plan did not address medications.
Record review of Resident #24's Care Plan section initiated on 05/07/2025 reflected the resident could become hypotensive (low blood pressure). One intervention read, in part, .Give medications as ordered. Monitor for side effects and effectiveness.
Record review of Resident #24's Physician's Order dated 04/01/2025 revealed he was to receive Sevelamer Carbonate 800 mg tablet (2) tablets with meals (3 times per day).
Record review of Resident #24's April 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for two of the three opportunities on the following dates:
04/20/2025 12:00 p.m. and 5:00 p.m. doses
04/23/2025 12:30 p.m. and 9:00 p.m. doses
04/28/2025 07:30 a.m. and 12:30 p.m. doses
04/30/2025 07:30 a.m. and 12:30 p.m. doses
(8 missed doses ).
The Sevelamer Carbonate 800 mg tablets (2) were not administered for three of the three opportunities on the following dates:
04/21/2025 07:30 a.m., 12:30 p.m., and 9:00 p.m.
04/22/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/24/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/26/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/27/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
04/29/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
(18 missed doses).
Record review of Resident #24's May 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for one of one opportunity on the following date:
05/06/2025 07:00 a.m.
(1 missed dose)
The resident was out of the facility for the 12:00 p.m. and 5:00 p.m. scheduled doses.
Record review of Resident #24's May 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for two of the three opportunities on the following dates:
05/02/2025 07:30 a.m. and 12:30 p.m.
05/05/2025 07:30 a.m. and 12:30 p.m.
( 4 missed doses).
The Sevelamer Carbonate 800 mg tablets (2) were not administered for three of the three opportunities on the following dates:
05/01/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
05/03/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
05/04/2025 07:00 a.m., 12:00 p.m., and 5:00 p.m.
05/06/2025
(9 missed doses).
Record review of Resident #24's May 2025 MAR revealed the resident's Sevelamer Carbonate 800 mg tablets (2) were not administered for one of one opportunity on the following date:
05/07/2025 07:30 a.m.
(1 missed dose)
In an interview on 05/07/25 at 1:23 p.m., RN H said the medication was not available this morning at 7:30 a.m. He said he called the pharmacy and was told the medication was not covered by insurance. He said the pharmacy suggested he call the dialysis center. He said he called the dialysis center but could not recall whom he spoke with. He said the person at the dialysis center said they sent the prescription to the pharmacy, and that it would take 8 to 10 days for the facility to receive it. He said he informed ADON I. RN H said he had inquired about the medication on 05/03/2025. He said he had also called the pharmacy on that day and was referred to the dialysis center. He said the dialysis center had said they would look into it. RN H did not work from 05/04/2025 until his shift on 05/07/2025. He said there was no follow-up prior to 05/07/2025.
In an interview and observation on 05/07/25 at 1:40 p.m., ADON I said if a medication was not available, the nurse was to inform him. He said he would then follow up with the doctor and pharmacy. He would inquire about availability and/or a substitute. He said he was unaware that Resident #24 had not been receiving any of his medications. Observation revealed ADON I pulled up Resident #24's MAR on the computer. He said the medication was placed on hold. He was not able to tell who ordered the medication to be placed on hold.
In an interview on 05/07/2025 at 2:47 p.m., the DON said he called the pharmacy and approved a 14-day supply. He said the facility would cover the cost. He said the medication would be delivered today by 5:00 p.m. He said the physician was aware of the medication not being available since the beginning of the issue. He said he called the NP this morning and she placed the medication on hold. He said he did not know if the NP was called about this situation prior to today.
In an interview via telephone on 05/07/2025 at 3:00 p.m., the Clinical Nurse Manager of the dialysis facility said there were two nurses working on this date, and both said they did not receive a call about Resident #24. She said Resident #24 was going to be transferring to a different dialysis treatment center on Friday (05/09/2025). She said without the Sevelamer Carbonate, the resident's phosphorous level would go up. Complications could include itching. If the phosphorous level was high enough to go into the circulatory system it could cause cardiac issues. There was not a current phosphorous level lab available for review. She said the dialysis center would not have placed the medication on hold.
An attempt to contact the Physician and/or NP was made on 05/07/25 at 3:35 p.m. A message was left, but no return call was received.
In an interview via telephone on 05/27/25 at 11:12 a.m., the Physician said within two or three days after Resident #24's Sevelamer Carbonate was not available (04/20/25), he was aware the medication was not available. He said Sevelamer Carbonate was a phosphate binder (medication used to reduce the absorption of dietary phosphate). He said the medication could be held for two weeks without adverse effects. He said the medication could be stopped completely if the resident was attending dialysis. He said the 41 missed doses of Sevelamer Carbonate was not a risk to Resident #24's health. He said Resident #24's syncopal (fainting) was likely unrelated to missing the Sevelamer Carbonate.
Record review of a lab report for Resident #24 draw date 05/05/25 revealed his Phosphate level was 7.3 mg/dl, with reference range of 2.6-4.5 mg/dl. The Phosphate level was not 'critical high' at that time.
In an interview on 05/27/25 at 1:50 p.m., the DON said the Sevelamer Carbonate 800 mg for Resident #24 had not been available for administration at the facility since 04/21/25. He said some doses were documented as given, but those were in error.
Interview with the DON and record review on 05/27/25 at 2:15 p.m. revealed a 14-day supply of the Sevelamer Carbonate 800 mg for Resident #24 was delivered on each of the following dates:
02/04/25, 02/15/25, 03/04/25, 03/15/25, 04/01/25, 05/08/25.
The DON said that in April 2025 CMS changed the rule, making it the Dialysis Center responsible for ordering the medication from the Pharmacy, no longer the facility responsibility. Therefore, there was no delivery in the middle part of April 2025. He said the facility contacted the Dialysis Center more than once but the Dialysis Center did not call the Pharmacy (unverifiable).
Record review of the facility's policy on Pharmacy Services copyrighted 2023, read in part, .7. The pharmacist is responsible for helping the facility obtain and maintain timely and appropriate pharmaceutical services that support residents' healthcare needs, goals and quality of life that are consistent with current standards of practice and meet state and federal requirements.
Record review of the facility's policy on Unavailable Medications implemented 05/10/24, it read in part, .5. IF a resident misses a scheduled dose of the medication staff shall follow procedures for medication errors, including physician/family notification, completion of a medication error report, and monitoring the resident for adverse reactions to omission of the medication.
Record review of the facility's policy on Medication Administration implemented 05/10/24, it read in part, .12b. Administer within 60 minutes prior to or after scheduled time unless otherwise ordered by physician.