CORNERSTONE RETIREMENT COMMUNITY

4100 MOORES LN, TEXARKANA, TX 75503 (903) 832-5515
Non profit - Corporation 40 Beds Independent Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
33/100
#679 of 1168 in TX
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Cornerstone Retirement Community has received a Trust Grade of F, indicating a poor level of care with significant concerns. It ranks #679 out of 1168 nursing facilities in Texas, placing it in the bottom half of all facilities statewide, and #4 out of 7 in Bowie County, meaning there are only a few local options that are better. Unfortunately, the facility's trend is worsening, with the number of reported issues increasing from 3 in 2023 to 9 in 2024. Staffing is a relative strength, rated 4 out of 5 stars, with a turnover of 60%, which is around the state average; however, this high turnover can still impact resident care. The facility has incurred $39,764 in fines, which is concerning and indicates compliance issues, and while it has more RN coverage than 92% of Texas facilities, recent inspector findings reveal serious problems, including a critical incident where a resident developed an infection due to improper care of a central venous line, highlighting significant risks to resident safety. Additionally, there were multiple food safety violations that could potentially expose residents to foodborne illnesses. Overall, families should weigh these significant weaknesses against the facility's strengths when considering care options.

Trust Score
F
33/100
In Texas
#679/1168
Bottom 42%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
3 → 9 violations
Staff Stability
⚠ Watch
60% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
⚠ Watch
$39,764 in fines. Higher than 88% of Texas facilities, suggesting repeated compliance issues.
Skilled Nurses
✓ Good
Each resident gets 53 minutes of Registered Nurse (RN) attention daily — more than average for Texas. RNs are trained to catch health problems early.
Violations
⚠ Watch
16 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2023: 3 issues
2024: 9 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, fire safety.

The Bad

2-Star Overall Rating

Below Texas average (2.8)

Below average - review inspection findings carefully

Staff Turnover: 60%

13pts above Texas avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $39,764

Above median ($33,413)

Moderate penalties - review what triggered them

Staff turnover is elevated (60%)

12 points above Texas average of 48%

The Ugly 16 deficiencies on record

1 life-threatening
Nov 2024 9 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0694 (Tag F0694)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure a central venous line site was maintained consis...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure a central venous line site was maintained consistent with professional standards of practice for 1 of 1 residents reviewed for central venous lines (a thin, flexible tube that's inserted into a large vein to provide access to the circulatory system). (Resident #18) The facility failed to change a midline catheter (a type of central venous line) dressing according to facility protocol causing Resident #18 to miss one dressing change. The area was observed to be red and warm to the touch. The resident developed a localized midline infection at the site that was confirmed by the Nurse Practitioner. Resident #18 was sent to the hospital for replacement of the midline catheter. This failure resulted in the identification of an Immediate Jeopardy (IJ) on 11/05/24 at 1:15 p.m. The IJ template was provided to the facility on [DATE] at 1:22 p.m. While the IJ was removed on 11/06/24 at 10:48 a.m., the facility remained out of compliance at a scope of isolated and a severity level at potential for more than minimal harm that is not immediate jeopardy due to the facility's need to evaluate the effectiveness of the corrective systems. This failure could place residents with central venous lines at risk of a systemic infection that could lead to serious illness and/or death. Findings included: Record review of a face sheet dated 11/04/2024 revealed Resident #18 was a [AGE] year-old male and was re-admitted on [DATE] with diagnoses including urinary tract infection, carrier of carpenium-resistant enterobacterales (a group of bacteria that are resistant to antibiotics and can cause serious infections), and pneumonia (a lung infection that causes the air sacs in the lungs to fill with fluid or pus, making it difficult to breathe). Record review of an annual MDS dated [DATE] revealed Resident #18 was understood and understood others. The MDS revealed a BIMS score of 12, indicating moderate cognitive impairment. The MDS indicated Resident #18 required partial to moderate assistance with ADL's. The MDS indicated Resident #18 received IV (intravenous medications) while a resident. Record review of a care plan last revised on 10/28/24 revealed Resident #18 on the intravenous medication Avycaz related to carpenium-resistant enterobacterales. There was an intervention of PICC LINE (a type of central venous line) DRESSING: Left upper, are, observe dressing daily and change per orders. Record review of a hospital Physician Discharge summary dated [DATE] at 8:31 a.m. indicated Resident #18 had been admitted to the hospital on [DATE] and was discharged on 10/24/24. There was a diagnosis of Sepsis (a life-threatening condition that occurs when the body has an extreme response to an infection or injury) secondary to UTI (urinary tract infection). Record review of Resident #18 electronic medical record from 10/24/24 - 11/03/24 did not indicate documentation of a central venous line dressing change or assessment of the site to Resident #18's left upper arm. Record review of a physician's order summary report for Resident #18 dated 11/04/24 did not indicate a physician's order for central venous line care, including dressing changes. There was an order for Avycaz Intravenous Solution Reconstituted 2.5 (2-0.5) grams (an antibiotic medication used to treat a wide variety of bacterial infections), use 2.5 gram intravenously three times a day for CRE until 11/06/2024. During an observation on 11/04/24 at 10:04 a.m., revealed Resident #18 had a single lumen (a single catheter) central venous line to the resident's left upper arm. The transparent dressing was dated 10/24/24. Record review of a nursing progress note for Resident #18 dated 11/04/24 at 6:45 p.m., indicated .Nurse was called to elder room @ 1300 (1:00 p.m.) Elder sitter informed nurse of some warm redness to left arm elder denies any pain, discomfort, or itching, (Nurse Practitioner) was informed and gave orders to have midline removed and a new one replaced and to start Bactrim DS po BID (by mouth twice a day) x 7 days. Elder informed and [family member] was informed also elder refused to have removal done this evening time 3-4 offers. Elder claims he was not mentally prepared and would like to wait until morning once sent to ER (emergency room) . Record review of a nursing progress note for Resident #18 dated 11/04/24 at 6:56 p.m., indicated Elder currently has IV ABT (intravenous antibiotic on hold until order given to resume with current or new midline. Record review of a Nurse Medication Administration Record dated 11/01/24 - 11/06/24 indicated Resident #18 did not receive Avycaz Intravenous Solution 2.5 grams for three scheduled doses for 11/05/24 due to the medication being on hold. During an observation and interview on 11/05/24 at 7:50 a.m., revealed Resident #18 had a single lumen (a single catheter) central venous line to the resident's left upper arm. The transparent dressing was dated 10/24/24. There site was red, and the redness extended under Resident #18's arm outside of the dressing. RN E said Resident #18 was being sent to the hospital due to redness and the site being warm to the touch. She said he was not going to the emergency room. She said the Nurse Practitioner had been notified and the resident had been placed on oral antibiotics. She said central venous line dressings were to be changed every 7 days. During an interview on 11/05/24 at 8:53 a.m., the Nurse Practitioner said Resident #18 had a localized midline (central venous line) infection. She said staff attempted to remove the central venous line on 11/04/24 and he refused to have it pulled. She said he was scheduled to have it replaced at 1:30 p.m. on 11/05/24. She said the site around the central venous line was red and warm to the touch. She said she expected the facility to follow central venous line dressing protocol on dressing changes. She said typically the dressing change order would be put in the admission orders. She said she would have expected the dressing to have been changed before now. She said the dressing not being changed could contribute to an infection. She said Resident #18 did pick at his dressing and the site. During an observation and interview on 11/05/24 at 10:20 a.m., revealed Resident #18 had a single lumen (a single catheter) central venous line to the resident's left upper arm. The transparent dressing was dated 10/24/24. The site was red, and the redness extended under Resident #18's left arm outside of the dressing. Resident #18 said the area was tender. Record review of physician's orders dated 11/05/24 indicated, .may have PICC (a type of central venous line) line removed per (Nurse Practitioner). PICC appears warm to touch with redness noted and Remove midline from Left upper extremity. Send out for replacement midline. Record review of a nursing progress note for Resident #18 dated 11/05/24 at 10:36 a.m. indicated, Midline removed per (Nurse Practitioner). Removal of midline was guided by CDC recommendations. Elder tolerated well .Elder will be seen today at (hospital) for replacement. Record review of a Vascular Access Team - Report of Procedure dated 11/05/24 at 2:00 p.m. indicated, Procedure orders - Insert Midline . The report indicated a midline was inserted on 11/05/24 at 3:33 p.m. to right basilic (vein in upper right arm). Record review of a physician's order summary report for Resident #18 dated 11/06/24 indicated an order with a start date of 11/05/24 for Bactrim DS Oral Tablet (antibiotic used to treat infection) 800-160 milligrams, give 1 tablet by mouth two times a day for possible phlebitis (a condition where a vein becomes inflamed and could be caused by infection, injury, or irritation) for 7 days. The order for Avycaz Intravenous Solution was on hold. During an interview on 11/05/24 at 11:08 a.m., the DON said the central venous line site should have been observed with every encounter and dressing changed every 7 days. She said there should be documentation of the dressing change. She said Resident #18's central venous line dressing change should have been done on 10/31/24 . She said a central venous line dressing not being changed could lead to infection. During an interview on 11/05/24 at 12:06 p.m., the DON said the nurse admitting a resident should get an order for dressing changes. She said there should be an order so that everyone knew there should be a dressing change and when it is due to be changed. She said the nurse that admitted Resident #18 should have put in orders for central line dressing changes. During an interview on 11/05/24 at 12:10 p.m., RN E said the admitting nurse should obtain an order for a dressing changes. She said that then placeds an order on the nursing medication administration record or the treatment administration record. During an interview on 11/06/24 on 8:47 a.m., RN F She said she was the admitting nurse for Resident #18 on 10/24/24. She said if a resident was admitted with a central venous line the admitting nurse was supposed to put the order in for dressing changes and care. She said she overlooked putting in an order for Resident #18's central venous line care. She said there were a lot of things with that admission that got her sidetracked. She said Resident #18 got antibiotics three times a day and she said she did not understand why other nurses did not notice his dressing needed to be changed. She said a dressing not being changed could lead to infection. During an interview on 11/06/24 at 10:09 a.m., the ADON said she would have expected for orders to have been placed for the central venous line dressing change and care for Resident #18. She said this was the responsibility of the admitting nurse. She said the dressing should have been changed on 10/31/24. She said there was always potential for infection if the central venous line dressing change was not done. During an interview on 11/06/24 at 1:27 p.m., the Administrator said the admission nurse should have put an order in for a central venous line dressing change for the appropriate time per their policy. She said a dressing not being changed in a timely manner could cause an infection. Record review of a Central Venous Catheter Care and Dressing Changes facility policy dated March 2022 indicated, .The purpose of this procedure is to prevent complications associated with intravenous therapy, including catheter-related infections that are associated with contaminated, loosened, soiled, or wet dressings .A physician's order is not needed for this procedure .Change the dressing if it becomes damp, loosened or visibly soiled and .at least every 7 days for TSM dressing (a transparent semi-permeable membrane dressing) .Assess central venous access devices with each infusion and at least daily .check expiration dates of the infusion, dressing, and administration set .the following information should be recorded in the resident's medical record .Date and time dressing was changed . Record review of https://www.registerednursern.com/picc-line-care-picc-line-dressing-change-clinical-nursing-skills/ accessed on 11/12/24 PICC Line Care PICC Line Dressing Change Clinical Nursing Skills indicated .A peripherally inserted central catheter or PICC line is a soft plastic tube that is inserted into a large vein right above the patient's heart. The PICC line must always remain sterile so that the patient does not run the risk of getting an infection. PICC lines should be changed at least once per week. If the dressing becomes loose, wet, or dirty, the dressing must be changed more often to prevent infection. PICC line dressings must be inspected on a daily basis. Moist dressings are breeding grounds for infections . The Administrator was notified of an IJ on 11/05/24 at 1:22 p.m. and was given a copy of the IJ template and a Plan of Removal (POR) was requested. The Plan of Removal was accepted on 11/05/24 at 5:55 p.m. and included the following: Please accept this Plan of Removal as a credible allegation of compliance for immediate jeopardy initiated on November 5, 2024, for failing to follow the central venous catheter care and dressing change policy by assessing, monitoring and documenting the IV daily. One resident of the facility had the potential to be affected by this alleged deficient practice. A. Corrective Action Notified PCP. Removed Resident #18's PICC line on 11/5/2024. Resident #18 went to a hospital for a PICC line replacement for 11/5/2024. Ad Hoc QAPI meeting was held in Administrator's office on 11/05/2024 around 4:15PM with the following in attendance: Administrator, Medical Director, Nurse Practitioner, DON, ADON and Executive Director. Community Plan for Removal developed and initiated from this meeting. In-Service initiated on 11/5/2024 regarding Central Venous Catheter Dressing Changes. Registered Nurses will be in-serviced prior to working their next shift by the DON/ADON and/or designee. o The in-service covers the frequency of dressing changes, or when needed, to prevent catheter-related infections that are associated with contaminated, loosened, soiled, or wet dressings. o Corporate Nurse, via Teams Conference call with video and audio, and Nurse Practitioner, in person, in-serviced DON and ADON on 11/5/2024. DON began in-servicing Registered Nurses via in-person and Teams Conference call via video and audio on 11/5/2024. In-service initiated on 11/5/2024 regarding admission Check List and Documentation Guidelines for Infusion Therapy. Nurses will be in-serviced prior to working their next shift by the DON/ADON and/or designee. o The Documentation Guidelines for Infusion Therapy covers assessing, monitoring, and documenting regarding infusion therapy. o The admission Checklist includes skin assessment, pictures of the skin and IV dressing orders. admission Nurse will use admission Checklist to ensure admission is correct. o Corporate Nurse, via Teams Conference call with video and audio, and Nurse Practitioner, in person, in-serviced DON and ADON on 11/5/2024. DON will begin in-servicing Nurses via in-person and Teams Conference call via video and audio on 11/5/2024. B. Identification: There is no other resident at risk, as there are no other intravenous lines at this time. C. Preventative Measures: admission audit sheet created. admission Nurse will use admission Checklist to ensure admission is correct. Quality Assurance Nurse, ADON, will check behind this admission Nurse by the next weekday morning. A Triple Check will be completed by the MDS Nurse by third weekday. D. Monitoring: DON and/or designee will monitor admissions daily for two weeks beginning on 11/6/2024 to ensure compliance. DON and/or designee will monitor admissions weekly beginning on 11/20/2024 to ensure compliance and report to the Community QAPI Committee meetings for six months unless otherwise determined by the QAPI committee. Medical Director informed of the Immediate Jeopardy on 11/5/2024. DON and/or designee will monitor Central Venous dressings biweekly beginning on 11/5/2024 to ensure dressing is clean, dry, intact and changed timely and report to community QAPI Committee meetings for six months unless otherwise determined by QAPI committee. The surveyor verification of the Plan of Removal from 11/05/24 was as follows: Record review of a QAPI Sign in Sheet dated 11/05/24 indicated a QAPI meeting was held on 11/05/24 and was attended by the ADON, DON, Administrator, the Nurse Practitioner, Executive Director, and Medical Director. Record review of a Resident Matrix dated 11/04/24 indicated Resident #18 was the only resident receiving intravenous therapy. Record review of a blank admission Checklist indicated information concerning the resident being admitted including allergies, vitals, diet, completion of all evaluations due on admission, medications, skin assessment, and any customized standing orders. The customized standing orders included dressing changes, wound care or treatment orders, and pictures of skin issues. Notifying the Nurse Practitioner, ADON, and DON were part of the checklist. There was a section for the signature of the admitting nurse and the ADON. Record review of a Training In-Service form dated 11/05/24 indicated the Corporate Nurse and the Nurse Practitioner in-serviced the DON and the ADON on central venous dressing changes and the process for the admission Checklist. Record review of Admit Checklist Training In-Service forms dated 11/05/24 indicated 9 nurses across all shifts were educated on all nurses completing an admission will be required to complete the new Admit Checklist by the end of the shift and turn into ADON for Follow up. Record review of PICC line care & dressing change Training In-service forms dated 11/05/04 indicated 17 nurses across all shifts were educated on Central Venous Catheter Dressing Changes. The in-service indicated, Change dressing if any suspicion of contamination is suspected .change transparent semi-permeable membrane (TSM) dressings at least every 7 days and PRN (as needed, when wet, soiled, or not intact). The in-service indicated the nurses were educated on documentation including date and the time the care was provided. During an interview on 11/06/24 at 10:05 a.m., the MDS Nurse said she was in-serviced by the DON concerning PICC line care & dressing changes including documentation and assessment. She said a dressing to PICC lines should be changed every 7 days and as needed if soiled or loose. She said a resident being admitted with a PICC line should be assessed by the admitting nurse. The admitting nurse should document the assessment and check to make sure all orders were in. She said she was in-serviced on new admission Checklist. She said the ADON in-serviced her on the check list. She said the charge or admitting would complete a check list on admission. Then it would be passed to the ADON. The ADON will make sure everything has been done. She said she was then the third check. Then it would be passed to the DON. She said that would be the procedure for all new admissions. During an interview on 11/06/24 at 10:09 a.m., the ADON said she was in-serviced by the Nurse Practitioner, in house, and the Corporate Nurse via video call. She said she was in-serviced on documentation, dressing changes, and the admission checklist. She said the check list, once completed, would be brought to her so she could make sure everything was done. She said that would be on the next weekday. She said the checklist would then be passed off to the MDS nurse so that she could do an audit on the third day. She said that would be on every admission. She said there had been no admission since the form was implemented on 11/05/24. During an interview on 11/06/24 at 10:23 a.m., the DON said she was in-serviced by the Corporate Nurse and the Nurse Practitioner on 11/5/24. She said she was in-serviced on the policy of PICC line dressing changes and documentation, including assessment. She said she was also in-serviced on the new Admissions Checklist. She said there had been no new admissions since 11/05/24. She said the admission nurse/charge nurse would complete the check list saying they addressed those areas. The next business day the ADON would review the check list and make sure the areas were completed. The following day the MDS Nurse would do a third check. She said then the check list would be passed on to her for a 4th check. During interviews conducted on 11/06/24 beginning at 10:02 a.m. through 10:45 a.m., 15 of 21 of nurses in-serviced (the ADON, the DON, the MDS Nurse, LVN J, LVN K, RN L, RN E, RN M, LVN N, LVN P, LVN Q, LVN R, LVN S, RN T, and LVN U) were interviewed. All staff said they were educated on the newly implemented admission Checklist. Each staff member was able to verbalize what the checklist consisted of including allergies, vitals, diet, completion of all evaluations due on admission, medications, skin assessment, and any customized standing orders, including dressing changes, wound care or treatment orders, and pictures of skin issues, notifying the Nurse Practitioner, ADON, and DON. Each nurse verbalized passing the check list off to the ADON for review and that the form would also be reviewed by the MDS Nurse. During interviews conducted on 11/06/24 beginning at 10:02 a.m. through 10:45 a.m., 17 of 21 of nurses in-serviced (the ADON, the DON, the MDS Nurse, LVN J, LVN K, RN L, RN E, RN F, RN M, LVN N, LVN O, LVN P, LVN Q, LVN R, LVN S, RN T, and LVN U) were interviewed. All staff said they were educated on central line venous care, including dressing changes every 7 days and correct documentation of the care provided. On 11/06/24 at 10:48 a.m., the Administrator was notified the IJ was removed. However, the facility remained out of compliance at a scope of isolated and a severity level at potential for more than minimal harm that is not immediate jeopardy due to the facility's need to evaluate the effectiveness of the corrective systems.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to treat each resident with respect and dignity and prov...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to treat each resident with respect and dignity and provide care in a manner that promoted maintenance or enhancement of his or her quality of life for 2 of 12 residents reviewed for resident rights. (Resident #7 and Resident #182) The facility failed to protect and promote the rights of Resident #7 and Resident #182 by not knocking on the room door prior to entering the resident's room. This failure could place residents at risk for decreased privacy and decreased quality of life. The findings included: 1. Record review of an undated face sheet revealed Resident #7 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of CHF (impairment of the heart to pump blood sufficiently), Diabetes Mellitus Type II (prolonged high levels of glucose in the blood), and dementia (a group of symptoms affecting the memory). Record review of an admission MDS assessment dated [DATE] revealed Resident #7 had a BIMS of 00 which indicated a severe cognitive impairment. Resident #7 was dependent for ADL's such as toileting, transfer, and bathing. Resident #7 had 1 fall with no injury and was taking daily antidepressants. During an observation on 11/04/2024 at 9:20 a.m. revealed CNA C entered Resident #7's room without knocking. During an observation on 11/04/2024 at 12:15 p.m., revealed CNA C entered Resident #7's room without knocking. During an interview on 11/04/2024 at 10:00 a.m., Resident #7's family member stated he had been a witness to the CNAs not knocking on the door several times. He stated just this morning, CNA C came in twice and never knocked. Resident #7's family member stated Resident #7 was a private person and prior to being diagnosed with dementia she was vocal about not barging into a room without announcing themselves. He stated he felt she would be upset by the caregivers not knocking. 2. Record review of an undated face sheet revealed Resident #182 was an [AGE] year-old male admitted to the facility on [DATE] with the diagnoses of CHF (inability of the heart to pump effectively), kidney failure (inability of the kidney to filter correctly), and Dementia (a group of symptoms affecting the memory). Record review of an admission MDS set for 11/06/2024 for Resident #182 reflected an incomplete MDS. Record review of Resident #182's baseline care plan dated 10/31/2024 had no information about dignity or knocking on the door. During an observation and interview on 11/04/2024 at 12:20 p.m., revealed Resident #182's family member told CNA C, You need to knock before you enter this room. Resident #182 agreed and stated, Yes, please knock before you come in, so I know someone is there. Resident #182 stated he inspected hospitals for years and knew it was the right of the resident for the help to knock before they entered. He stated he was not angry with or upset because she failed to knock. He stated he would have just felt better knowing she was there before she was right next to him. During an interview on 11/04/2024, CNA C stated she was aware she should knock before entering the rooms. She stated she knocked at the beginning of her shift on everyone's door she entered. She stated she was not sure why she had not knocked every time she entered Resident #7 and Resident #182's rooms, that she thought she had. CNA C stated she knew it was a sign of respect to knock before entering and that the facility had in-serviced on knocking just a few weeks prior. During a record review of the facility in-service binder dated 2024 revealed no in-service was noted on knocking before entering a resident's room During an interview on 11/06/2024 at 11:00 a.m., the DON stated it was the resident's right to live in home that was as close to the home they lived in prior to coming to the facility. She stated that was why knocking before entering was important. She stated no one that worked there would enter someone's home without knocking first and it was the same concept at the nursing facility. During an interview on 11/06/2024 at 2:00 p.m., the ADM stated she expected all staff to knock and provide care with dignity and respect for the elders of the community. She stated no one entered the staff's home without knocking and she wanted the staff to understand the correlation. She stated not knocking can make the resident feel less important and as if their privacy was unimportant to the facility. Review of an undated Resident Rights facility policy indicated, .Federal and state laws guarantee certain basic right to all resident in this facility. These rights include the resident's right to .a dignified existence .be treated with respect, kindness dignity . and self-determination.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent w...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent with professional standards of practice for 1 of 13 residents reviewed for respiratory care. (Resident #17) The facility failed to properly store Resident #17's nasal cannula while not in use by the resident. This failure could place residents at risk of respiratory complications or respiratory infection. Findings included: Record review of a face sheet dated 11/06/24 indicated Resident #17 was [AGE] years old and admitted on [DATE] with diagnoses including chronic obstructive pulmonary disease (chronic lung disease), high blood pressure, and anxiety. Record review of physician's Order Summary Report dated 11/06/24 for Resident #17 indicated an order for O2 (oxygen) via nasal cannula at 2 liters per minute with a start date of 06/05/24. Record review of the MDS dated [DATE] indicated Resident #17 usually understood others and was understood. The MDS indicated a BIMS of 00 indicating severe cognitive impairment. The MDS indicated Resident #17 received oxygen therapy while she was a resident in the facility. Record review of a care plan last revised on 09/27/24 indicated Resident #17 was at risk for complications related to COPD (chronic obstructive pulmonary disease). There was an intervention for oxygen per doctor's orders. The care plan indicated the resident required oxygen therapy. The care plan did not list interventions concerning storage of respiratory equipment. During an observation on 11/04/24 at 10:07 a.m., revealed Resident #17 was in bed. There was an oxygen concentrator beside the bed. There was a nasal cannula draped over an oxygen concentrator. The nasal cannula was touching the floor. During an observation on 11/04/24 at 2:39 p.m., revealed there was an oxygen concentrator beside Resident #17's bed. There was a nasal cannula draped over the oxygen concentrator. The nasal cannula was touching the floor. During an observation on 11/05/24 at 9:07 a.m., revealed Resident #17 was not in her room. There was an oxygen concentrator running beside the bed. There was a nasal cannula draped over the head of the bed touching the bed frame. During an observation and interview on 11/05/24 at 4:07 p.m., revealed Resident #17 was resting in bed. There was a nasal cannula in nose . The nasal cannula was attached to a running oxygen concentrator beside the bed. Resident #17 only asked for her husband and did not answer questions. During an observation on 11/06/24 at 7:48 a.m., revealed Resident #17 was not in her room. The oxygen concentrator beside her bed was running. There was a nasal cannula attached to the concentrator. The nasal cannula was lying on the bed, touching the mattress. The bed was made. During an observation and interview on 11/06/24 at 7:50 p.m., RN E said she had seen the nasal cannula on 11/05/24 draped over the head of the bed. She said she replaced it with a new nasal cannula. A nasal cannula was observed lying on the bed touching the mattress. The bed was made. She said the nasal cannula should have been stored in a bag when it was not in use. There was a bag hanging near the head of the bed. She said when not in use the nasal cannula should be stored in the bag. She said the nasal cannula not being stored was an infection control issue. She said nursing staff was responsible for storing oxygen equipment. During an interview on 11/06/24 at 10:09 a.m., the ADON said nasal cannulas were to be stored in a bag at the head of the bed when they were not in use. She said a nasal cannula not being stored correctly could cause infection. She said there could be bacteria on the floor. During an interview on 11/06/24 at 10:23 a.m., the DON said nasal cannulas should be placed in a bag for storage when not in use. She said it should not be touching the floor. She said a nasal cannula not being stored properly could cause infection. During an interview on 11/06/24 at 1:27 p.m., the Administrator said concerning oxygen equipment storage, staff should follow policy. She said oxygen equipment should be stored in a bag when not in use. Record review of a Departmental (Respiratory Therapy) - Prevention of Infection facility policy dated November 2011 indicated, .The purpose of this procedure is to guide prevention of infection associated with respiratory therapy tasks and equipment .among residents and staff .Keep the oxygen cannulae and tubing used PRN (as needed) in a plastic bag when not in use .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure in accordance with state and federal laws, a...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure in accordance with state and federal laws, all drugs and biologicals were stored in locked compartments for 1 of 13 residents (Resident #232) reviewed for storage of medication. The facility failed to ensure that Resident #232's Blue-emu cream (a topical cream used for muscle soreness and pain) and Thera Tears eye drops (artificial tears eye drops to treat dry eyes) were not left at her bedside. This failure could place residents at risk of not receiving medications as ordered or receiving too much medication. Findings included: Record review of Resident #232's face sheet, dated 11/06/24, indicated she was a [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included osteoarthritis (a degenerative joint disease that can affect the many tissues of the joint) and muscle weakness (loss of muscle strength). Record review of Resident #232's admission MDS assessment, dated 10/31/24, indicated she had a BIMS score of 12, which indicated moderate cognitive impairment. She was able to make herself understood and she was able to understand others. During an observation and interview on 11/04/24 at 09:24 AM, revealed Resident #232 was sitting in a chair in her room. There were 2 medications at her bedside including one container of Blue-Emu cream and 1 container of Thera tears. She said she used the cream and eye drops herself without help from the nurses. She said she took the cream two times a day. Record review of Resident #232's physician's orders, dated 11/06/24, indicated she did not have a physician's order for neither the Blue-emu cream nor the Thera Tears eye drops. During an observation on 11/04/24 at 11:04 AM, Resident #232's medications were still on the bedside table. Resident #232 was not in the room at this time. During an observation on 11/04/24 at 02:53 PM, Resident #232's medications were still on the bedside table. During an observation on 11/05/24 at 07:50AM, Resident #232 was sitting in her room in a chair. The cream and eye drops were on her bedside table. During an observation on 11/06/24 at 07:15AM, Resident #232 was lying in bed in her room. The cream and eye drops were on her bedside table. During an interview on 11/06/24 at 10:05 AM, RN E said she was taking care of Resident #232 on 11/06/24. She said that the medications should not have been at the bedside. She said some residents could have medications at the bedside but there should be an order. She said it was possible someone could get sick from taking the medication. During an interview on 11/06/24 at 01:14 PM, the ADON said if a resident had medications at the bedside the resident should have a self-medication administration assessment. She said Resident #232 did not have one of these assessments. She said there was potential for infection, and it was possible that a demented resident could try to eat the medication. During an interview on 11/06/24 at 01:28 PM, the DON said a resident could keep medications at the bed side if there was an order and the resident had been assessed for self-administration of medication. She said otherwise, residents were not allowed to have medications at the bedside. She said Resident #232 did not have a self-administration assessment to her knowledge. She said the risk was that the resident could apply the medication wrongly or another resident could wander into the room and eat the medication. During an interview on 11/06/24 at 01:43 PM, the Administrator said her expectation was for a self-administration evaluation should be completed if the resident wants to self-administer medications. she said otherwise, the medications should be stored by the facility. She said there was not a risk to the resident having those specific medications at the bedside. She said she does not think the other wandering residents could reach to the bedside table and grab the meds at Resident #232's bedside. Record review of the facility's policy, Medication Storage, dated 04/01/11, stated: .The facility shall store all medications and biologicals in a safe, secure, and orderly manner .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and records reviews, the facility failed to develop and implement a comprehensive person-center...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and records reviews, the facility failed to develop and implement a comprehensive person-centered care plan for each resident to ensure the comprehensive care plan described the services and interventions to be used to attain and maintain the resident's practicable physical, mental, and psychosocial well-being for 3 (Resident #7, Resident #15, and Resident #28) of 12 residents reviewed for care plans. 1. The care plans for Resident #7 had interventions for daily weights, fall mats on both sides of the bed, and a Velcro heel protector to the left heel while in bed that were not being implemented. 2. The care plan for Resident #15 had interventions for daily weights that were not being implemented. 3. The care plans for Resident #28 had interventions for fall mats at bedside and eating each meal in the dining room related to a history of weight loss that were not implemented. These failures could place residents at risk of not having their individualized needs met, falls, weight loss and a decline in their quality of care and life. 1. Record review of an undated face sheet revealed Resident #7 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of congestive heart failure (impairment of the heart to pump blood sufficiently), Diabetes Mellitus Type II (prolonged high levels of glucose in the blood), and dementia (a group of symptoms affecting the memory). Record review of an admission MDS assessment dated [DATE] revealed Resident #7 had a BIMS of 00 which indicated a severe cognitive impairment. Resident #7 was dependent for ADL's such as toileting, transfer, and bathing. Resident #7 had 1 fall with no injury and was taking daily antidepressants. Record review of a care plan dated 08/23/2024 titled Hydration reflected Resident #7 had poor fluid maintenance related to CHF with an intervention of monitoring her weight per MD orders. Record review of a care plan dated 08/23/2024 titled Fall prevention reflected Resident #7 had a history of falls and had an intervention of fall mats on both sides of bed while the resident was in bed. Record review of a care plan dated 08/23/2024 titled Skin Impairment reflected Resident #7 had a history of pressure ulcers to her left heel and an intervention was to have a Velcro boot to her left heel when in bed. Record review of the consolidated physician's orders dated 11/05/2024 indicated an order for Resident #7 to be weighed daily with the lift to monitor CHF started on 08/23/2024. Record review of Resident #7's weight log indicated the following days Resident #7 had not been weighed: 09/18/2024, 09/19/2024 09/23/2024 09/24/2024 09/26/2024 09/27/2024 09/28/2024 09/29/2024 10/02/2024 10/03/2024 10/06/2024 10/07/2024 10/08/2024 10/09/2024 10/11/2024 10/12/2024 10/13/2024 10/14/2024 10/17/2024 10/20/2024 10/21/2024 10/24/2024 10/25/2024 10/28/2024 10/30/2024 During an observation on 11/04/2024 8:45 a.m. revealed Resident #7 was lying in bed with 1 fall mat at the foot of her bed and 1 fall mat propped against the wall by the window. Resident #7 was not wearing a heel protector boot. During an observation on 11/04/2024 10:15 a.m. revealed Resident #7 was lying in bed with 1 fall mat at the foot of her bed and 1 fall mat against the wall by the window. Resident #7 was not wearing a heel protector boot. During an observation on 11/05/2024 10:07 a.m. revealed Resident #7 was lying in bed with 1 fall mat at the foot of her bed and 1 fall mat against the wall by the window. Resident #7 was not wearing a heel protector boot. 2. Record review of an undated face sheet revealed Resident #15 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of atrial fibrillation (irregular heartbeat), anxiety and dementia (a group of symptoms affecting the memory). Record review of a quarterly MDS assessment dated [DATE] revealed Resident #15 had a BIMS of 03 which indicated a severe cognitive impairment. Resident #15 required moderate assistance for ADL's such as toileting, transfer, and bathing. Record review of a care plan dated 07/08/2024 titled Hydration reflected Resident #15 had poor fluid maintenance related to CHF with an intervention of monitoring weight per MD orders. Record review of the consolidated physician's orders dated 11/05/2024 indicated an order for Resident #15 to be weighed daily with the lift to monitor CHF started on 08/23/2024. Record review of Resident #15's weight log indicated the following days Resident #15 had not been weighed: 09/18/2024 09/19/2024 09/23/2024 09/24/2024 09/26/2024 09/27/2024 09/28/2024 09/29/2024 10/02/2024 10/03/2024 10/06/2024 10/07/2024 10/08/2024 10/09/2024 10/11/2024 10/12/2024 10/13/2024 10/14/2024 10/17/2024 10/20/2024 10/21/2024 10/24/2024 10/25/2024 10/28/2024 10/30/2024 3. Record review of an undated face sheet revealed Resident #28 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of anemia (low iron in the blood), Diabetes Mellitus Type II (prolonged high levels of glucose in the blood), and dementia (a group of symptoms affecting the memory). Record review of an admission MDS assessment dated [DATE] revealed Resident #28 had a BIMS of 00 which indicated a severe cognitive impairment. Resident #28 was dependent for ADL's such as toileting, transfer, and bathing. Record review of Resident #28's care plan on 11/05/2024 titled fall risk revealed an intervention for fall mats to be used when the resident was in bed. Record review of Resident #28's care plan on 11/05/2024 titled weight fluctuation revealed an intervention that Resident #28 was to be out of the bed and eat in the dining room for all meals. During an interview on 11/06/2024 at 10:00 a.m., RN E stated care plans were to be followed by CNAs and nurses. She stated the care plan was the blueprint directions for individualized resident care. She stated it was the responsibility of the floor nurse to communicate all the needs of the residents to the CNAs. She stated the floor nurses should look at the EHR and the rooms to makes certain all interventions for resident concern areas are being implemented. She stated not implementing the care plans could cause the resident to not be protected from falls, disease process, and weight fluctuation. She stated all nurses and CNAs have access to the care plans through the documentation system. During an interview on 11/06/2024 at 11:00 a.m., the DON stated it was the floor nurse and the administration nurses' responsibility to ensure that staff was educated about interventions for falls, disease processes and weight loss. She stated without interventions preventing falls and exacerbation in disease process would not be possible and could lead to resident harm. During an interview on 11/06/2024 at 2:00 p.m., the ADM stated she expected the staff to follow the interventions decided on by the MDS Coordinator and interdisciplinary team. She stated the interventions were in place to keep everyone safe and prevent accidents. She stated not following the interventions could decrease the resident's quality of life. Record review of a facility policy undated titled 'Comprehensive Care Planning revealed The facility will develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment.services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being . The facility will establish, document, and implement the care and services to be provided for each resident to assist in attaining or maintaining his or her highest practical quality of life.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each residents' drug regimen was free from unnecessary psych...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each residents' drug regimen was free from unnecessary psychotropic drugs (without adequate behavior monitoring and appropriate diagnoses) for 4 (Residents #7, #15, #14, and #27) of 8 residents whose medications were reviewed in that: 1. The facility failed to ensure Resident #7 had an order for behavior monitoring for the two antidepressants she took daily. 2. The facility failed to ensure Resident #15 had an order for behavior monitoring for the antidepressant and two antipsychotic medications she took daily. 3. The facility failed to ensure that Resident #15's Seroquel and Zyprexa (antipsychotic medications that treats several types of mental health conditions, including schizophrenia and bipolar disorder) medication had a specific, appropriate diagnosis for use. 4. The facility failed to ensure that Resident #14 had an order for behavior monitoring for his antipsychotic and antidepressant medications. 5. The facility failed to ensure that Resident #14's Seroquel (an antipsychotic medication that treats several types of mental health conditions, including schizophrenia and bipolar disorder) medication had a specific, appropriate diagnosis for use. 6. The facility failed to ensure that Resident #27 had an order for behavior monitoring for her antianxiety and antidepressant medications . Findings included : 1. Record review of an undated face sheet revealed Resident #7 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of CHF (impairment of the heart to pump blood sufficiently), Diabetes Mellitus Type II (prolonged high levels of glucose in the blood), and dementia (a group of symptoms affecting the memory). Record review of an admission MDS assessment dated [DATE] revealed Resident #7 had a BIMS of 00 which indicated a severe cognitive impairment. Resident #7 was dependent for AD's such as toileting, transfer, and bathing. Resident #7 had 1 fall with no injury and was taking daily antidepressants. Record review of Resident #7's care plan dated 09/01/2024 titled Antidepressant revealed an intervention to monitor effectiveness every shift. Record review of Resident #7's consolidated MD orders dated November 2024 revealed she the following orders for psychotropic medications: * Zoloft 25mg once daily dated 07/01/2024. * Trazadone 50mg once daily dated 08/24/2024. Record review of Resident #7's MAR from 10/01/2024 to 10/31/2024 indicated Resident #7 took Zoloft 25mg once daily and Trazadone 50mg once daily with no behavior monitoring recorded. Record review of Resident #7's MAR from 11/01/2024 to 11/06/2024 indicated Resident #7 took Zoloft 25mg once daily and Trazadone 50mg once daily with no behavior monitoring recorded. 2. Record review of an undated face sheet revealed Resident #15 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of atrial fibrillation (irregular heartbeat), anxiety and dementia (a group of symptoms affecting the memory). Record review of a quarterly MDS assessment dated [DATE] revealed Resident #15 had a BIMS of 03 which indicated a severe cognitive impairment. Resident #15 required moderate assistance for ADL's such as toileting, transfer, and bathing. Record review of Resident #15's care plan dated 07/01/2024 titled Antidepressant revealed an intervention to monitor effectiveness every shift. Record review of Resident #15's care plan dated 07/01/2024 titled Antipsychotic medication revealed an intervention to monitor effectiveness every shift. Record review of the consolidated MD orders dated November 2024 indicated Resident #15 had the following orders for psychotropic medications: * Fluoxetine 10mg once daily started 06/29/2024 for depression. * Olanzapine 5mg once daily started 06/28/2024 for dementia. * Quetiapine 50mg twice daily started 10/11/2024 for dementia. Record review of Resident #15's MAR from 10/01/2024 to 10/31/2024 indicated Resident #15 took fluoxetine 10mg daily, olanzapine 5mg daily, and quetiapine 50mg daily starting on 10/11/2024 with no behavioral monitoring. Record review of Resident #15's MAR from 11/01/2024 to 11/06/2024 indicated Resident #15 took fluoxetine 10mg daily, olanzapine 5mg daily, and quetiapine 50mg daily starting on 10/11/2024 with no behavioral monitoring. 3. Record review of Resident #14's face sheet, dated 11/06/24, indicated he was a [AGE] year-old male, admitted to the facility on [DATE]. His diagnoses included Parkinson's disease (a movement disorder of the nervous system that worsens over time), dementia (the loss of cognitive functioning to such an extent that it interferes with a person's daily life and activities), and depression (a common mental health condition that causes a persistent feeling of sadness). Record review of Resident #14's quarterly MDS assessment, dated 08/09/24, indicated he was sometimes able to make himself understood, and he was sometimes able to understand others. He had a BIMS score of 99, which indicated he was unable to complete the BIMS assessment. The assessment further indicated that he took antipsychotic and antidepressant medications. He received antipsychotic medication on a routine basis. Record review of Resident #14's care plan, last revised 10/14/24, indicated a focus of elder uses antidepressant medication. Interventions included administer anti-depressant medications as ordered by physician, and monitor/document/report adverse reactions to anti-depressant therapy. Another focus was the elder uses psychotropic medications Seroquel related to behavior management. Interventions included administer psychotropic medications as ordered by physician, monitor for side effects and effectiveness q-shift, monitor/document/report any adverse reactions of psychotropic therapy, and monitor/record occurrence of target behavior symptoms and document per facility protocol. Record review of Resident #14's physician's orders, dated 11/06/24, indicated these orders: *Anti-depressant medication use - observe resident closely for significant side effects every shift. The start date was 06/01/24. *Anti-psychotic medication use - observe resident closely for significant side effects every shift. The start date was 06/01/24. *Seroquel oral tablet 25mg Give 0.5 tablet by mouth at bedtime for mood disorder. The start date was 09/09/24. *Zoloft tablet 50mg Give 1 tablet by mouth one time a day related to depression. The start date was 03/01/22. There was not an order that addressed behavior monitoring. 4. Record review of Resident #27's face sheet, dated 11/05/24, indicated she was a [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included Parkinson's disease (a movement disorder of the nervous system that worsens over time), and dementia (the loss of cognitive functioning to such an extent that it interferes with a person's daily life and activities). Record review of Resident #27's quarterly MDS, dated [DATE], indicated she was rarely/never able to make herself understood, and she was sometimes able to understand others. A BIMS assessment was not conducted because the resident was rarely/never understood. The MDS further indicated she took an antipsychotic, antianxiety, and antidepressant medication. The resident received an antipsychotic on a routine basis. Record review of Resident #27's care plan, last revised on 11/04/24, indicated a focus of elder uses anti-depressant medication. Interventions included administer anti-depressant medications as ordered by physician, monitor/document side effects and effectiveness every shift, and monitor/document/report adverse reactions to anti-depressant therapy. Another focus was the elder uses anti-anxiety medications. Interventions included administer anti-anxiety medications as ordered by physician, monitor for side effects and effectiveness every shift, and monitor elder for safety, the elder is taking anti-anxiety medications which are associated with an increased risk of confusion, amnesia, loss of balance, and cognitive impairment that looks like dementia and increases risk of falls, broken hips and legs. Record review of Resident #27's physician's orders, dated 11/05/24, indicated these orders: *Anti-anxiety medication use - observe resident for significant side effects. The start date was 07/26/24. *Anti-depressant medication use - observe resident closely for significant side effects. The start date was 07/26/24. *Anti-psychotic medication - monitor for dry mouth, constipation, blurred vision, disorientation/confusion, difficulty urinating, hypotension, dark urine, yellow skin, nausea/vomiting, lethargy, drooling. The start date was 07/26/24. *buspirone oral tablet 7.5mg give one tablet by mouth one time a day for anxiety related to dementia. The start date was 07/26/24. *citalopram hydrobromide tablet 10mg give one tablet by mouth one time a day for depression. The start date was 07/26/24. There was not an order that addressed behavioral monitoring. During an interview on 11/06/24 at 01:14 PM, the ADON said she expected Resident #7, Resident #15, Resident #14 and Resident #27 to have an order for behavior monitoring. She said Resident #14's Seroquel medication order should have specified a specific documented condition instead of mood disorder . During an interview on 11/06/24 at 01:28 PM, the DON said she expected Resident #7, Resident #15, Resident #14, and Resident #27 to have an order for behavior monitoring. She expected Resident #15's antipsychotic medications to have proper diagnoses and that dementia was not a proper diagnosis for antipsychotic medications. She said she expected Resident #14's Seroquel medication order to have a specific diagnosis. She said the risk to the residents for not monitoring behaviors was that they would not have supported documentation to continue the medications. During an interview on 11/06/24 at 01:43 PM, the Administrator said she expected the staff to follow the facility policy and the DON's guidance for behavior monitoring. She said she expected Residents #14 and #15 to have a specific diagnosis for his Seroquel medication order. She said she did not think there was any risk to the resident from not having a specific diagnosis for the Seroquel medication. Record review of a facility's Psychotropic Drug Use policy revised 01/2021 indicated .psychotropic drug therapy shall be used only when it is necessary to treat a specific condition .the attending physician must include a reason or symptoms with any order psychotropic drug therapy .nursing documentation must include a description of target symptom(s), their frequency and expected outcomes so that the attending physician can determine if the medication are working effectively .unless the resident's medical record clearly indicates that the resident has one or more of the following specific conditions, psychotropic drugs should not be used .schizophrenia, schizo-affective disorder, delusional disorder, psychotic mood disorder .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Laboratory Services (Tag F0770)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide or obtain laboratory services to meet the needs of 2 of 12 r...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to provide or obtain laboratory services to meet the needs of 2 of 12 residents reviewed for laboratory services. (Resident #7 and Resident #28) The facility failed to obtain a prealbumin (test protein store for wound healing) and HgbA1c (test average blood glucose levels over past 3 months) for Resident #7 as ordered by the wound care MD on 10/03/2024. The facility failed to obtain a CBC (comprehensive blood test), BMP (metabolic profile blood test), HgbA1c (test average blood glucose levels over past 3 months), and TSH (thyroid hormone blood test) for Resident #28 ordered on 07/30/2024 to be drawn on the 1st of each month. These failures could place residents at risk of not having their medications at a therapeutic level, delays in treatment, and/or deterioration in condition. Findings include: 1.Record review of an undated face sheet revealed Resident #7 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of CHF (impairment of the heart to pump blood sufficiently), Diabetes Mellitus Type II (prolonged high levels of glucose in the blood), and dementia (a group of symptoms affecting the memory). Record review of an admission MDS assessment dated [DATE] revealed Resident #7 had a BIMS of 00 which indicated a severe cognitive impairment. Record review of Resident #7's care plan dated 08/24/2024 titled Diabetes had an intervention to monitor labs as ordered. Record review of Resident #7's wound care progress note dated 10/03/2024 revealed an MD order to draw a prealbumin and HgbA1c. Record review of Resident #7's EHR on 11/05/2024 revealed no prealbumin or HgbA1c for Resident #7. 2. Record review of an undated face sheet revealed Resident #28 was an [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of anemia (low iron in the blood), Diabetes Mellitus Type II (prolonged high levels of glucose in the blood), and dementia (a group of symptoms affecting the memory). Record review of an admission MDS assessment dated [DATE] revealed Resident #28 had a BIMS of 00 which indicated a severe cognitive impairment. Record review of Resident #28's consolidated MD orders dated November 2024 revealed Resident #28 had an order for a CBC, BMP, HgbA1c, and TSH monthly on the 1st beginning 09/01/2024. Record review on 11/05/2024 of Resident #28's EHR revealed no labs for September, October, and November 2024. Record review on 11/06/2024, revealed Resident #28 had a CBC, BMP, TSH, and HgbA1c results in her EHR that were all normal. During an interview on 11/06/2024 9:30 a.m., RN F stated it was her job as the wound care nurse to review the wound care MD's notes and write orders for all new treatments, supplements, and labs. She stated it must have been an oversite on her part that Resident #7's prealbumin and HgbA1c were missed. She stated missing the labs could have resulted in a delay in healing for Resident #7, but it had not. She stated the wound was healed on 10/21/2024. She stated it was her job as the admitting nurse for Resident #28 to have made the lab requisitions for the monthly CBC, BMP, TSH, and HgbA1c. She stated she put the order in but became distracted by her other duties and failed to create the lab requisitions for the labs. She stated she was responsible for auditing the labs monthly to ensure they all were drawn as ordered. She stated she was unsure how she missed Resident #28's labs for 3 months. She stated not having the labs drawn could have resulted in an untreated medical condition. She stated the labs were drawn on 11/06/2024 and were all within normal limits. During an interview on 11/06/2024 at 10:04 a.m., the ADON said he expected labs to be obtained as ordered by the physician. The ADON said by not obtaining Resident #28's TSH as ordered could place the resident at risk for medication not being in therapeutic range causing things like weight changes, temperature tolerance changes, and sleepiness or trouble staying awake. During an interview on 11/06/2024 at 10:47 a.m., the DON said she expected labs to be obtained as ordered by the physician. The DON said all of the missing labs were due to the treatment nurse failing to put lab requisitions in the lab book to alert the lab to drawn them and failing to keep up with the double check system. She stated the treatment nurses was supposed to check for lab results to all ordered labs at least once weekly and failed to do so. She stated the facility was and the residents were fortunate that when the labs were drawn after noting the missing labs that the results were normal for both Resident #7 and Resident #28. Record review of the facility's undated policy titled, Lab and Diagnostic Test Results- Clinical protocol, indicated . the staff will process test requisitions and arrange for tests a nurse will try to determine whether the test was done .c. to monitor a drug level .d. report results to ordering MD
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and co...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and transmission of communicable diseases and infections for 1 of 13 residents (Resident #18) and 1 of 1 laundry room reviewed for infection control practices. 1. The facility failed to ensure there was signage on the door of Resident #18 indicating he was on contact isolation. 2. CNA G and CNA H failed to wear appropriate PPE while providing care to Resident #18. 3. The facility failed to ensure the laundry linen carts were in a clean and repaired condition. 4. The facility failed to ensure clean linen was not stored in the laundry dirty area uncovered. These failures could place residents at risk of exposure to communicable diseases, cross-contamination, and infections. Findings included: 1. Record review of a face sheet dated 11/04/2024 revealed Resident #18 was a [AGE] year-old male and was re-admitted on [DATE] with diagnoses including urinary tract infection, carrier of carpenium-resistant enterobacterales (a group of bacteria that are resistant to antibiotics and can cause serious infections), and pneumonia (a lung infection that causes the air sacs in the lungs to fill with fluid or pus, making it difficult to breathe). Record review of a physician's order summary report for Resident #18 dated 11/04/24 indicated an order for Resident #18 to be placed on contact isolation related to CRE (carpenium-resistant enterobacterales) with a start date of 10/24/24. Record review of an annual MDS dated [DATE] revealed Resident #18 was understood and understood others. The MDS revealed a BIMS score of 12, indicating moderate cognitive impairment. The MDS indicated Resident #18 required partial to moderate assistance with ADL's. Record review of a care plan last revised on 10/28/24 revealed Resident #18 required isolation precautions related to CRE. There were interventions to follow facility isolation policy and to post isolation precaution on the door to the room. During an observation on 11/04/24 at 9:47 a.m., revealed there was not a sign on the door of Resident #18's room indicating he was on contact isolation. CNA H was assisting Resident #18 in the restroom with gloves and a mask on. CNA H did not have on a gown. CNA H assisted Resident #18 from the restroom to the bed in his wheelchair. CNA H then pivot transferred Resident #18 to the bed. During an interview on 11/04/24 at 9:55 a.m., CNA H she said she just answered the call light for Resident #18. She said there were no signs on the door, and she thought his isolation was over with and that was why she only wore gloves and a mask. She said Friday, 11/01/24, there were signs on the door. She said she helped him off the toilet and then back to bed. She said if the signs were still on the door, she would have worn a gown. During an observation and interview 11/05/24 at 7:50 a.m., revealed Resident #18 being assisted in his room by CNA G. Resident #18 was dressed and in his wheelchair. The CNA G did not have gloves, a gown, or a mask on. CNA G assisted Resident #18 with removing the resident's left arm from his sleeve after placing gloves on. The aide did not wear a gown at any time. There was a sign on the door indicating Resident #18 was on contact isolation. RN E said the Resident #18 was on contact isolation and there was a sign on the door. She said staff were supposed to wear gloves and gowns while providing care. She said some staff chose to wear a mask. During an interview on 11/05/24 at 9:03 a.m., CNA G she said she was aware of Resident #18 being on contact isolation. She said she never saw anyone putting on PPE in his room and did not realize how serious it was. She said she did see the sign on the door. She said she did not have a gown or gloves on. She said she did have gloves on previously when she shaved him. She said had not worn a gown at any time while providing care to Resident #18. During an interview on 11/05/24 11:08 a.m., the DON said she was one of the infection prevention nurses. She said the other one was the ADON. She said she expected appropriate signage to be on the door of isolation room. She said the sign was gone from Resident #18's door and did not know why. She said staff should have worn a gown and gloves when providing direct care. She said there should be bio-hazard boxes for doffing PPE before leaving the room. She said the signage should be a clue to staff. She said the charge nurse should be ensuring the CNAs were aware of residents on isolation. At the end of their shift, the CNAs should have made rounds to pass along the information. She said staff not wearing PPE appropriately could lead to the spread of infection. During an interview on 11/06/24 at 10:09 a.m., the ADON said staff entering a room with contact isolation should wear a mask, gloves, and a gown. She said there should be a sign on the door. She said she was the one that took the contact isolation sign down from Resident #18's door. She said Resident #18 had also been on airborne isolation. She said his airborne isolation ended and she accidently took down both signs . She said she took them down on the morning of 11/04/24. She said not having proper signage and staff not wearing proper PPE could cause an infection to be carried to other residents. During an interview on 11/06/24 at 1:27 p.m., the Administrator said there was a miscommunication concerning if Resident #18 was still on isolation. She said she would have expected a sign to have been on the door indicating Resident #18 was on contact isolation. She said she would have expected for staff to have worn appropriate PPE while providing care in the room. She said staff not wearing appropriate PPE and signage for a resident on contact isolation not being on the door could lead to the transfer of something on staffs' clothes or hands. Record review of an Isolation - Categories of Transmission-Based Precautions facility policy dated September 2022 indicated, .Transmission-based precautions are initiated when a resident develops signs and symptoms of a transmissible infection; arrives for admission with symptoms of an infection; or has a laboratory confirmed infection; and is at risk of transmitting the infection to other residents .When a resident is placed on transmission-based precautions, appropriate notification is placed on the room entrance door .so that personnel and visitors are aware of the need for and the type of precaution .The signage informs the staff of the type of CDC precaution(s), instruction for use of PPE, and/or instructions to see a nurse before entering .Contact precautions are implemented for residents with known or suspected to be infected with microorganisms that can be transmitted by direct contact with the resident or indirect contact with environmental surface or resident-care items in the resident's environment .Staff and visitors wear gloves (clean, non-sterile) when entering the room .Staff and visitors wear a disposable gown upon entering the room if you anticipate that your clothing may become contaminated and remove before leaving the room . Record review of CDC 2007 Guideline for Isolation Precautions: Preventing Transmission of Infectious Agents in Healthcare Settings, last updated September 2024, page 73 indicated, .Contact precautions. Contact Precautions are intended to prevent transmission of infectious agents, including epidemiologically important microorganisms, which are spread by direct or indirect contact with the patient or the patient's environment . Contact Precautions also apply where the presence of excessive wound drainage, fecal incontinence, or other discharges from the body suggest an increased potential for extensive environmental contamination and risk of transmission . Healthcare personnel caring for patients on Contact Precautions wear a gown and gloves for all interactions that may involve contact with the patient or potentially contaminated areas in the patient's environment. Donning PPE upon room entry and discarding before exiting the patient room is done to contain pathogens . 2. During an observation on 11/06/24 at 8:47AM, this surveyor observed a linen cart outside the laundry room door in the hallway. The cart was falling apart on the top around the edges. There was a foam pool noodle attached to the top of the cart with duct tape. Some of the duct tape was peeling off and parts of the foam were raising off the cart. There was debris in the bottom of the cart, including food and a pepper packet and dirt. Inside the laundry room on the clean side there were two rolling carts that were also falling apart on the top around the edges. There was a leaf and a pine needle in one of the clean carts. There was a white container full of sheets on the dirty side of the laundry room that was not covered. During an interview on 11/06/24 at 09:00AM, Laundry aide A said she was aware the carts were in disrepair, and she had not thought to tell her supervisor. She said it was not possible to thoroughly clean the carts in the state they were in. She said the white container with sheets in it should not have been on the dirty side of the room and should have been covered. She said thesheets were brought in on the dirty cart, washed, and then placed in the can with no lid. She said they should have been folded and put away on the clean side of the laundry. During an interview on 11/06/24 at 09:03AM, Housekeeping Supervisor B said she needed to order new carts. She said she was unaware that the carts were in disrepair. She said she was going to put in a request for new laundry carts. She said her expectation was for the laundry aide to wash the dirty linens, then fold, and then put them away on the clean side of the laundry room. she said the risk to the residents was a possible infection. During an interview on 11/06/24 at 01:43 PM, the Administrator said if the carts were falling apart then it should have been reported to maintenance for repair. She said if maintenance could not repair then the carts needed to be replaced. She said clean linens should be stored in a clean area and covered. She said the risk to the residents was possible infection for the linen carts. Record review of the facility's policy, Laundry and Bedding, last revised October 2018, stated: .3. Linen carts are cleaned and disinfected whenever visible soiled and according to the established schedule . .5. Clean lines are protected from dust and soiling during transport and storage to ensure cleanliness. 6. Clean linens are stored separately, away from soiled linens, at all times .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interviews, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in the facility...

Read full inspector narrative →
Based on observation, interviews, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in the facility's only kitchen reviewed for food safety requirements. 1. The facility failed to ensure foods stored in the kitchen walk-in refrigerator were thrown away when expired. 2. The facility failed to ensure a zippered bag of a white creamy substance was labeled and dated. 3. The facility failed to ensure a scoop was not left in the flour container. These failures could place residents at risk of foodborne illness and food contamination. Findings included: During the initial tour observation on 11/04/24 at 08:45AM included: 1) 1 Pan of pasta with a discard date of 11/02/24 in the walk-in refrigerator. 2) 1 Bowl of cornbread mix - discard date of 11/01/24 in the walk-in refrigerator. 3) 1 Pan of cake - discard date of 11/02/24 in the walk-in refrigerator. 4) 1 cheese, soft - discard date of 11/03/24 in the walk-in refrigerator. 5) 1 cheese, hard - discard date of 11/03/24 in the walk-in refrigerator. 6) 1 unlabeled bag of a white creamy substance in the walk-in refrigerator. 7) 1 scoop found in the flour container. During an interview on 11/04/24 at 08:50AM, the Dietary Manager said the white, creamy bag was whipped cream, and it should have had a label with the name of the food and an expiration date. During an interview on 11/06/24 at 08:23 AM, the Dietary Manager said the procedure was that each shift someone should check the walk-in refrigerator for expired foods. He said it was clear that it had not been checked over the weekend. He said he expected the expired foods to be thrown away. He said he expected the bag of whipped cream to be labeled. He said he expected there not to have been a scoop in the flour container. He said the risk to the residents was foodborne illness and cross-contamination. During an interview on 11/06/24 at 01:43 PM, the Administrator said she expected the kitchen to have all items in the kitchen to be labeled, with an expiration and open date. She said she expected there to not have been a scoop left in the flour container. She said if food was expired then it should have been thrown out. She said the risk to the residents was foodborne illness. Record review of the facility's policy, Food and Supply Storage, last revised January 2024, stated: .All food, non-food items and supplies used in food preparation shall be stored in such a manner as to prevent contamination to maintain the safety and wholesomeness of the food for human consumption . .Most, but not all, products contain an expiration date. The words sell-by, best-by, enjoy-by, or use-by should precede the date. The sell-by date is the last date that food can be sold or consumed; do not sell products in retail areas or place on patient trays/resident plates past the date on the product. Foods past the use by, sell-by, best-by, or enjoy-by date should be discarded. Cover, label and date unused portions and open packages .Products are good through the close of business on the date noted on the label . .Scoops may be stored in bins on a scoop holder. The food level must be no closer than one inch below the handle of the scoop .
Sept 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record reviews, the facility failed to ensure each resident was free from abuse and neglect for 1 (Resi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record reviews, the facility failed to ensure each resident was free from abuse and neglect for 1 (Resident #35) of 4 residents reviewed for abuse and neglect. The facility failed to ensure Resident #35, was free from verbal abuse when she was called an idiot by CNA C. This failure could place residents at risk of serious harm from possible abuse and neglect. Findings included: Record review of the face sheet for Resident #35's dated 09/20/2023 revealed a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included Alzheimer's (progressive disease that destroys memory and other important mental functions), depression (mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life), and insomnia (persistent problems falling and staying asleep). Record Review of CR #35's admission MDS assessment dated [DATE] revealed a BIMS score of 99, which indicated severe memory impairment. The MDS revealed short- and long-term memory impairment and was usually understood and usually understands others. Resident #35 required extensive assistance with dressing and transfer. Record Review completed of the Facility Reported Incident Intake dated 08/31/2023 alleged that Resident #35 was overheard by LVN D calling CNA C an idiot; and CNA C replied to Resident #35 no .you are the idiot. Record review of PIR dated 09/07/2023 reflected, The investigation consisted of interviews with the witness, the alleged perpetrator also interviews with co-workers and ancillary staff. The interview with the witness was consistent. The interview with the alleged perpetrator was inconsistent in her response to being called an idiot. The investigation concluded that the alleged perpetrator had called the resident an idiot. Although this seemed to be an isolated incident, the fact remained she said the words to the resident and this action met the definition of abuse by CMS and the facility policy. *The CFR stated, Willful, as used in the definition of 'abuse,' means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. * PL 19-17 dated: July 10, 2019. The alleged perpetrator was immediately suspended. Resident assessed for any emotional/physical harm. None noted. Family, physician, Ombudsman, program manager and abuse coordinator notified. Record review of witness statement made by LVN D on 08/30/2023 indicated, On August 31, 2023, at approximately 0730 this nurse answered a call light. Upon arrival, Resident #35 was observed laying in her bed yelling at CNA C. CNA was placing a shirt on elder. Resident #35 yelled, 'you idiot,' to CNA C. CNA C yelled back, I'm not the idiot, you're the idiot. LVN D, immediately intervened and stated, you cannot speak like that to residents. You can not call residents idiots, to CNA C. LVN D started speaking to Resident #35, telling her the next steps to get dressed and out of bed. Resident #35's demeanor quickly changed, she became cooperative and started saying thank you. Resident #35 was assisted to transfer from the bed to the wheelchair with full cooperation. Resident #35 let CNA C brush her teeth and fix her hair. LVN D then wheeled the elder from the bedroom to the dining hall for breakfast. Resident #35 denies pain and had no signs and symptoms of distress. Record review on 09/20/2023 of Resident #35's EHR revealed no psychological evaluation. Record review of Resident #35's PIR dated 09/07/2023 revealed no contact with local police. Review of PIR revealed safe surveys (interviewing other residents taken care of by CNA C) for 10 residents. All 10 residents stated they felt safe at the facility and had not experienced abuse or neglect of any kind. Record review of staff training showed no Abuse and Neglect training since 03/2023. Interview on 09/19/2023 at 10:00 a.m., CNA C stated she was terminated over the incident with Resident #35. CNA C stated on 08/30/2023 she was assisting Resident #35 with getting dressed and up for breakfast. CNA C stated Resident #35 often became combative and yelled during care. CNA C stated on 08/30/2023, Resident #35 started yelling at CNA that she was an idiot. CNA C stated she put the call light on for assistance with Resident #35 because she was being combative and yelling that day. CNA C denied telling Resident #35 that she was an idiot. CNA C stated she did recall LVN D intervening, but she had not asked CNA C to leave the room and continued to let CNA C dress and groom Resident #35. During an interview on 09/20/2023 at 9:30 a.m., the DON stated LVN D reported verbal abuse by CNA C to Resident #35 on 08/30/2023. The DON stated LVN D overheard CNA C verbally abuse Resident #35 by telling her she was an idiot. The DON stated LVN D intervened and assessed the resident and concluded no psychosocial damage was done. The DON stated Resident #35 had Alzheimer's Disease and was unable to remember moment to moment. The DON stated that verbal abuse was still abuse and it was the policy of the facility that the residents live in an environment free from any type of abuse or neglect. During an interview on 09/20/2023 at 10:00 a.m., Resident #35 was unable to recall any altercation with a staff member. Resident #35 repeated thank you for checking on me, over and over. In a phone interview on 09/20/2023 at 12:30 p.m., the Administrator stated he did a thorough investigation. The Administrator stated he was notified promptly by LVN D of the occurrence of potential verbal abuse. CNA C was immediately suspended pending investigation. The Administrator stated he continued by doing safe surveys for the other residents to ensure they felt safe and had not experienced any signs of abuse. The Administrator stated he interviewed other employees that had been working with CNA C to ensure they had not witnessed abuse of any kind. He assigned the staff an extra in-service to complete regarding abuse, neglect, and exploitation. The Administrator stated the deciding factor for his confirmation of abuse was the definition of abuse by CMS guidelines being . 'Willful, as used in the definition of 'abuse,' means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm.' The Administrator stated CNA C had never been accused of any type of abuse or misconduct prior. Record review of the facility policy titled, Abuse and Neglect, with effective date October 2022 read in part, .It is the policy of the facility to administer care and services in an environment that is free from any type of abuse, corporal punishment, misappropriation of property, exploitation, neglect, or mistreatment, .VII. Reporting/Response (483.13(c)(1)(iii), 483.1 (c)(2) and 483.13 ( c )(4)): Have procedures to: All allegations and/or suspicions of abuse must be reported to the Administrator immediately. If the Administrator is not present, the report must be made to the Administrator's Designee. All allegations of abuse will be reported to HHSC immediately after the initial allegation is received
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0813 (Tag F0813)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain and ensure safe and sanitary storage of resi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain and ensure safe and sanitary storage of residents' food items for 1 of 8 resident personal refrigerators reviewed for food safety (Resident #28). The facility failed to ensure the refrigerator for Resident #28 did not contain expired lunch meat. This failure could place resident at risk for food borne illnesses. Findings included: Record review of a face sheet dated 10/07/2021 indicated Resident #28 was an [AGE] year-old male, admitted to the facility on [DATE] with diagnoses including post-polio syndrome (the result of a deterioration of nerve cells called motor neurons over many years that leads to loss of muscle strength and dysfunction), hypertensive heart (a constellation of changes in the left ventricle, left atrium, and coronary arteries as a result of chronic blood pressure elevation), and insomnia (a common sleep disorder). Record review of the MDS dated [DATE] indicated Resident #28 understood others and made herself understood. The MDS indicated Resident #28 was moderately cognitively impaired with a BIMS score of 09. The MDS indicated Resident #28 did not reject evaluation or care. The MDS indicated Resident #28 required a one- person physical assist for eating. Record review of a care plan for Resident #28 dated 09/20/2023 revealed Resident #28 required a therapeutic diet. During an interview an observation on 09/18/2023 beginning at 10:00 a.m., Resident # 28 stated that he eats lunch meat from his refrigerator daily as snacks. He stated that the black forest ham in thehis refrigerator belonged to him is was hi. s and he eats from it. He stated that staff sometimes clean his refrigerator. Black forest ham lunch meat stored in Resident # 28's personal refrigerator expiration date was 6/28/2023. During an interview and observation on 09/19/23 beginning at 01:22 p.m., CNA A removed the expired food from the refrigerator. She stated that she believes CNAs are supposed to throw away expired food, but she is was not sure whose responsibility it iswas. She stated that residents could be placed at risk of illness by eating food past its expiration date. During an interview on 09/20/2021 at 10:05 a.m., Housekeeping Supervisor stated that she has been the housekeeping supervisor for four months. She stated that housekeeping and nursing staff should throw away food from personal refrigerators if they are expired. She stated that it is was housekeeping that keeps refrigerators clean. She stated that nurses and aides could throw away expired food as well if they noticed it. She stated that residents could be placed at risk of food poisoning if they eat expired food especially expired meat. During an interview on 09/20/2023 at 12:38 p.m., The Administrator stated that staff are to periodically check the fridge for spoiled food and clean personal refrigerators. He stated that housekeeping is was responsible to ensure that expired food is was thrown away and that personal refrigerators are clean. He stated that residents could be placed at risk for foodborne illness by eating expired food. Record Review of facility policy titled, Food brought by Family/Visitors revised October 2017 reveals that, Food brought to the facility by visitors and family is permitted. Facility staff will strive to balance resident choice and a homelike environment with the nutritional and safety needs of residents. The nursing staff will discard perishable foods on or before the use by date.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards in 1 of 1 kitchen reviewed for food servi...

Read full inspector narrative →
Based on observation, interview, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards in 1 of 1 kitchen reviewed for food service safety. The facility failed to ensure the floor was clean under the fryer. The facility failed to ensure a clean stove and cooking area. The facility failed to ensure a clean food warmer. The facility failed to ensure all food items were labeled and dated in the Reach in Freezer #1 and Reach in Freezer #2. The facility failed to ensure a clean ice machine. These failures could place residents at risk of foodborne illness and food contamination. Findings included: Record review of an undated Daily & Weekly Salad Prep Responsibilities indicated, Daily .Sweep and mop area .Saturday: Clean and sanitize mobile warmer. Record review of an undated Daily & Weekly PM [NAME] Responsibilities indicated, Daily .sweep and mop area .ensure labeling in reach in .ensure shelves and equipment are wiped down .ensure equipment is clean .Monday .warmer box . Record review of a Repair Log dated 1/23 - 8/23 indicated the ice maker was last cleaned in 8/23. Record review of a Maintenance Work Order #60784 indicated, Clean ice machine .1. Remove ice, 2. Put some ice into ice chest for staff to use, 3. Disinfect with spray bleach, 4. Delime, 5. Clean machine according to manufactures spec . The order indicated the ice machine had been due to be cleaned on 08/08/2023. The order indicated the task had been completed by maintenance staff on 08/21/2023. Record review of a Maintenance Work Order #61322 indicated, Clean ice machine .1. Remove ice, 2. Put some ice into ice chest for staff to use, 3. Disinfect with spray bleach, 4. Delime, 5. Clean machine according to manufactures spec . The order indicated the ice machine was due to be cleaned on 09/12/2023. The order indicated the task had not been completed. During an observation on 09/18/23 at 8:56 a.m., the floor under the fryer had greasy build up scattered with food crumbs. There were food splashes down the side of the stove, the front of the stove, on the knobs of the stove, and down the front of each oven door. The top of each oven door had a brown, greasy build up. The warming station sitting next to the fryer had a greasy film and there were food crumbs scattered along the sides of the warmer. During an observation on 09/18/23 at 9:00 a.m., inside Reach in Freezer #1 in the pantry there was one large, round food item with a pastry crust and orangish brown filling with no date or label. There were 2 large, round food items with a pastry crust. The filling was creamy looking with red swirls. There was no date or label. There was 1 plastic bag full of a brown food item with no date or label. There were 2 large round loaves of a brown food item, loosely wrapped with no date and no label. There were 2 loaves of a brown food item with no date or label. There was 1 package of light brown round food items with no label. There were multiple pink sticky spills in the bottom of the freezer. During an observation on 09/18/23 at 9:05 a.m., inside Reach in Freezer #2, inside the kitchen, there were 5 bags of an unknown white food item with no date or label. There were 5 bags of an unknown green breaded food item with no date or label. There were 4 bags of a light brown food item with no date or label. During an observation on 09/18/23 at 9:08 a.m., inside the ice machine there was a line of a pink and black substance along a medal edge and was touching the ice in the machine. During an observation on 09/19/23 at 10:40 a.m., the floor under the fryer had greasy build up scattered with food crumbs. There were food splashes down the side of the stove, the front of the stove, on the knobs of the stove, and down the front of each oven door. The top of each oven door had a brown, greasy build up. The warming station sitting next to the fryer had a greasy film and there were food crumbs scattered along the sides of the warmer. There were no changes from the observation on 09/18/23. There were fresh food splashes that had dripped down the side of the stove. During an observation on 09/20/23 at 9:16 a.m., the floor under the fryer had greasy build up scattered with food crumbs. There were food splashes down the side of the stove, the front of the stove, on the knobs of the stove, and down the front of each oven door. The top of each oven door had a brown, greasy build up. The warming station sitting next to the fryer had a greasy film and there were food crumbs scattered along the sides of the warmer. There were no changes from the observations on 09/18/23 and 09/19/2023. There were fresh food splashes that had dripped down the side of the stove. During an observation on 09/20/23 at 9:30 a.m., kitchen staff were preparing food on stove top. The metal shelf over the stove top had an oily substance with droplets dripping from the shelf. During an observation and interview on 09/20/23 beginning at 9:32 a.m., [NAME] Prep B said everyone in the kitchen was responsible for dating and labeling food items. She said the morning dishwasher was responsible for dating and labeling foods as they were delivered to the facility. She said each staff member had a daily cleaning schedule. She said she was responsible for wiping down the warmer, fryer, and stove. She said the maintenance supervisor was responsible for cleaning the ice machine. A Daily & Weekly Salad Prep Responsibilities list was hanging near her station. During an observation on 09/20/23 at 9:46 a.m., the Dietary Manager said the cooks were responsible for dating and labeling food items. He said he had a staff member that was responsible for checking for undated and unlabeled food items three times a week. He said on Monday, 09/18/23 she was out with a sick family member and was not able to check for undated or unlabeled food items. He said food not being dated or labeled could affect all residents because it could cause illness from expired food. He said keeping food items dated and labeled was an on-going battle. He said maintenance was responsible for cleaning the ice machine. He said it was cleaned once a month. He said the cooks were supposed to wipe down equipment daily. He said he had a porter that came in during the afternoon that was supposed to sweep and clean the floors including under the fryer. He said unclean equipment could lead to residents getting sick because of bacteria growth. He said this included the mold in the ice machine. He said unclean equipment could lead to cross-contamination. During an interview on 09/20/23 at 10:45 a.m., the Maintenance Supervisor said maintenance staff cleaned the ice machine monthly when they de-scaled the machine. He said kitchen staff was then responsible for cleaning in between those times. He said he did document the schedule and would provide a copy. He said it was due to be cleaned for this month. During an interview on 09/20/23 at 12:34 p.m., the Administrator said all foods should be dated and labeled. He said the culinary staff were responsible. He said if food was served past it's prime, there could be some foodborne illness. He said the ice machine should be kept clean. He said the kitchen equipment should have been kept clean. He said keeping equipment clean was the responsibility of the culinary staff. He said maintenance should deep clean the ice machine on a monthly basis. He said unclean equipment in the kitchen could attract rodents. He said there was a potential for foodborne illness. Review of an undated Food Storage and Handling facility policy indicated, It is the policy of the Dining Services Department to cover, label, date, and store all foods in a safe, appropriate manner .All cases are opened, unpacked and stored on shelves in the storeroom, walk-in and or freezer. New stock is placed behind previous food stock to guarantee use of older stock. A FIFO (first in/first out) inventory process is in effect .All cooked foods, pre-packaged open containers, protein-based salad, desserts and canned fruits are labeled, dated, and securely covered . Review of an undated Food Safety Labeling Procedures indicated, .To assure that all food or beverage items that are either: stored, opened, prepared or leftover in out kitchens/storage areas and/or delivered to areas such as Nursing Stations or pantries will be clearly identified at to the item name/product, the production or opened date and the use by date. To assure our customers are receiving the safest and highest quality food products possible and that our facilities meet the requirements set by local, state and federal guidelines . Review of an undated Wash, Rinse, and Sanitize policy indicated, .Food contact surfaces in continuous use must be cleaned and sanitized at least every 4 hours .Check all work surfaces .the parts of equipment and utensils that contact food, such as the interior of ice machines/ice bins .food storage or display containers, etc .
Aug 2022 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide a safe, clean, and comfortable homelike envir...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide a safe, clean, and comfortable homelike environment for 1 (Resident #1) of 12 residents reviewed for environment. The facility did not ensure Resident #1's wheelchair was clean. The facility did not ensure Resident #1's wall was repaired. These failures could place the resident at risk for decreased quality of life and infection due to unsanitary conditions. Findings included: Record review of the face sheet and physician orders dated8/3/22 indicated Resident #1 was [AGE] years old, admitted [DATE] with diagnoses of vascular dementia (memory loss caused from heart disease or stroke); insomnia (trouble sleeping); hypothyroidism (thyroid gland does not produce enough thyroid hormone); hypocalcemia (blood has too little calcium). Record review of MDS dated [DATE] indicated Resident #1 was sometimes understood and sometimes understands others. The MDS indicated Resident #1's BIMS (Brief Interview of Mental Status) was 02 on a scale of 0-15 which indicated cognition was severely impaired. The MDS indicated Resident #1 had no behaviors including rejection of care. The MDS indicated Resident #1 required extensive to total assistance with ADLs. Record review of care plan updated on 7/23/2022 indicated Resident #1 required assistance with ADLs and transfers with interventions of extensive to total assistance with ADLs. Record review of Duties Schedule indicated Resident #1's wheelchair was scheduled to be cleaned on Monday, Wednesday, and Friday during the 10/6 CNA shift. During an observation on 08/01/22 at 10:40 AM Resident #1's room had deep scrapes on the wall that exposed the sheet rock located behind the recliner. Resident #1's wheelchair had a white and brown, dried substance and food particles on the arm rests. During an observation on 08/02/22 at 9:10 AM Resident #1's room had deep scrapes on the wall that exposed the sheet rock located behind the recliner. Resident #1's wheelchair had a white and brown, dried substance and food particles on the arm rests. During an observation on 08/02/22 at 2:50 PM Resident #1's room had deep scrapes on the wall that exposed the sheet rock located behind the recliner. Resident #1's wheelchair had a white and brown, dried substance and food particles on the arm rests. During an observation on 08/03/22 at 9:12 AM Resident #1's room had deep scrapes on the wall that exposed the sheet rock located behind the recliner. Resident #1's wheelchair had a white and brown, dried substance and food particles on the arm rests. During an interview attempt on 08/02/22 at 9:10 AM Resident #1 was unable to be interviewed. During an interview on 08/03/22 at 1:10 PM, CNA D said that night shift CNAs were responsible for cleaning the wheelchairs. CNA D said that night shift CNAs have a wheelchair cleaning schedule at the bottom of the shower schedule. CNA D said a resident more cognitively intact would want the wheelchair cleaned. CNA D said this failure could result in resident eating old food and if they were in their right mind it would be embarrassing. During an interview on 08/03/22 at 1:17 PM, RN A said that night shift CNAs were responsible for cleaning the wheelchairs. RN A said that they clean wheelchairs every night according to the cleaning schedule. RN A said a resident more cognitively intact would not like their wheelchair being dirty. RN A said this failure could result in increased risk for infection and embarrassment to the resident. During an interview on 08/03/22 at 1:38 PM, the DON said that night shift CNAs were responsible for cleaning wheelchairs. The DON said that they clean wheelchairs every night, alternating residents per the schedule. The DON indicated that she monitors this by performing daily rounds and visual inspections. The DON said Resident #1 eats with hands, even with encouragement and verbal cueing. The DON said a resident more cognitively intact would feel dirty and not feel important enough to sit in a clean wheelchair. The DON said this failure could result in risk for infection, embarrassment, and decreased self-esteem. During an interview on 08/03/22 at 1:28 PM, the Maintenance Supervisor said he was ultimately responsible for repairing walls and ensuring the environment was in good repair. The Maintenance Supervisor said that needed repairs are reported during first impression rounds (completed once per quarter) and through the work hub. The Maintenance Supervisor said that the deep scrapes exposing sheet rock on walls in Resident #1's room had not been reported. The Maintenance Supervisor said that if a resident was more cognitively intact it would not be pleasant or acceptable. The Maintenance Supervisor said this failure could cause unsanitary environment and could be embarrassing to resident. During an interview on 08/03/22 at 1:48 PM, the ADM said that it was all the staff's responsibility for ensuring the environment was in good repair. The ADM said he expected staff to report needed repairs in the facility. The ADM said he monitored by daily rounds and work orders. The ADM said this failure could result in an un-homelike environment and could be embarrassing to residents. Record review of Quality of Life - Homelike Environment policy dated May 2017 indicated residents are provided with a safe, clean, comfortable, and homelike environment .; 2. The facility staff and management shall maximize, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: a. clean, sanitary and orderly environment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who need respiratory care are pr...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who need respiratory care are provided such care, consistent with professional standards of practices for 1 of 6 residents (Resident #17) reviewed for respiratory care. The facility failed to ensure the BiPAP (a device that keep breathing airways open while sleeping) tubing was dated for Resident #17. This failure could place residents at risk for respiratory infections and exacerbation of respiratory distress. Findings include: Record review of the order summary report, dated 8/3/22, indicated Resident #17 was a [AGE] year-old male, admitted to the facility on [DATE]. Resident #17 had diagnoses which included type 2 diabetes mellitus with diabetic polyneuropathy (complication of diabetes mellitus (insulin resistance, with or without insulin deficiency that induces organ dysfunction) progressive death of nerve fibers, which leads to loss of nerves, increased sensitivity, and the development of foot ulcers), chronic obstructive pulmonary disease (chronic inflammatory lung disease that causes obstructed airflow from the lungs) and essential hypertension (force of the blood against the artery walls is too high). There was an order to change 02 humidifier bottle, BiPAP tubing and nebulizer mask once a week, initial tubing, and date with an order date 3/15/22. Record review of the quarterly MDS, dated [DATE], indicated Resident #17 understood others and made himself understood. The MDS indicated Resident #17 was cognitively intact with a BIMS (brief interview of memory score) of 15. The MDS indicated he required extensive assistance with bed mobility, transfers, dressing, toileting, personal hygiene, and bathing: supervision with eating. The MDS indicated Resident #17 had active diagnoses which included hypertension, diabetes mellitus, heart failure, and COPD. The MDS revealed Resident #17 became short of breath or trouble breathing with exertion and sitting at rest. The MDS indicated Resident #17 received oxygen therapy. Record review of the care plan, dated 2/7/22, indicated Resident #17 was at risk for complications related to COPD and sleep apnea (sleep disorder in which breathing repeatedly stops and starts). The care plan interventions were to administer oxygen and BiPAP/CPAP QHS per physician's orders. During an observation and interview on 8/1/22 at 11:30 a.m., Resident #17's BiPAP was on the bedside dresser. There was no date on the BiPAP tubing. Resident #17 said he wore his BiPAP at night for SOB. Resident #17 said he did not know how often the tubes were changed. During an observation on 8/1/22 at 2:32 p.m., Resident #17's BiPAP was on the bedside dresser. There was no date on the BiPAP tubing. During an observation on 8/2/22 at 7:49 a.m., Resident #17's BiPAP was on the bedside dresser. There was no date on the BiPAP tubing. During an observation on 8/2/22 at 1:41 p.m., Resident #17's BiPAP was on the bedside dresser. There was no date on the BiPAP tubing. During an observation on 8/3/22 at 8:54 a.m., Resident #17's BiPAP was on the bedside dresser. There was no date on the BiPAP tubing. During an interview and observation on 8/3/22 at 9:30 a.m., RN A said she was Resident #25's 6a-6p charge nurse. RN A confirmed that Resident #17 BiPAP tubing was not dated. RN A said nursing staff on Mondays (6a-6p shift) were responsible for changing and labeling tubing weekly. RN A said she did not notice the BiPAP tubing, was not dated. RN A said this failure could place Resident #17 at risk for respiratory infection. During an interview on 8/3/22 at 9:45 p.m., LVN B said nursing staff on Mondays (6a-6p shift) were responsible for changing and labeling tubing weekly. LVN B said LVN C make rounds on Tuesdays to ensure Resident #17 BiPAP tubing was changed and labeled. LVN B said this failure could place Resident #17 at risk for respiratory infection. During an interview on 8/3/22 at 10:12 p.m., LVN C said nursing staff on Mondays 6a-6p shifts were responsible for changing and labeling tubing weekly. LVN C said she was responsible for making rounds on Tuesdays to ensure tubing was dated and initialed. LVN C said she was under the impression that the connector tubing to the humidifier bottle would be consider one piece and required one date. LVN C said this failure could place Resident #17 at risk for respiratory infection. During an interview on 8/3/22 at 1:15 p.m., the DON said she expected Resident #17's BiPAP mask to be dated and initialed. The DON said nursing staff on Mondays (6a-6p) shift were responsible for changing and labeling tubing weekly. The DON said daily rounds were made by her and the administrative nurse. The DON said she was responsible for informing staff on the day that tubing is supposed to be changed. The DON said there was a misunderstanding that the connector tubing had to be dated separately from the humidifier bottle. The DON said she was responsible for training/ensuring staff are changing tubing/dating/labeling. The DON said this failure could place resident's respiratory health at risk. Record review of the facility's policy titled Departmental (Respiratory Therapy) -Prevention of Infection with revision date of 11/2011 did not address BiPAP changing and labeling tubing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0813 (Tag F0813)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure safe and sanitary storage of resident's food it...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure safe and sanitary storage of resident's food items for 2 of 2 residents reviewed for personal food safety. (Residents #22 and Resident #9) The facility did not implement the personal food policy related to personal refrigerators for Residents #22 and #9. These failures could place the residents at risk for food borne illnesses. Findings include: 1. Review of Resident #25's face sheet, dated 8/3/22, revealed Resident #25 was a [AGE] year-old male, readmitted to the facility on [DATE]. Resident #25 had diagnoses which included type 2 diabetes mellitus without complications (chronic condition that affects the way the body processes blood sugar), chronic diastolic (congestive) heart failure (heart unable to relax normally between beats) and post-polio syndrome (disorder that affects your nerves and muscles). During an observation on 8/1/22 at 10:45 a.m., Resident #25's personal refrigerator was noted to have no thermometer and no temperature log attached to refrigerator. During an observation and interview on 8/2/22 at 10:06 a.m., Resident #25's personal refrigerator was noted to have no thermometer and no temperature log attached to refrigerator. Resident #25 said staff cleaned his refrigerator 2-3 times a week. During an observation on 8/3/22 at 9:15 a.m., Resident #25's personal refrigerator was noted to have no thermometer and no temperature log attached to refrigerator. During an interview and observation on 8/3/22 at 9:30 a.m., RN A said she was Resident #25's 6a-6p charge nurse. RN A confirmed there were no thermometers or temperature logs for Residents #25 personal refrigerator. RN A was unsure of whom that responsibility had been assigned to at the time of interview. RN A said Resident #25 personal refrigerator should have a thermometer and temperatures should be kept on temperature logs to ensure proper monitoring of refrigerators. RN A said this failure could place residents at risk for food borne illness. During an interview on 8/3/22 at 9:45 a.m., LVN B said from her understanding she thought the family were responsible for monitoring residents' personal refrigerators. LVN B said Resident #25 personal refrigerator should have a thermometer and temperatures should be kept on temperature logs for safety. LVN B said this failure could place residents at risk for food borne illness. During an interview on 8/3/22 at 1:15 p.m., the DON said she thought the family were responsible for monitoring personal refrigerators prior to 8/3/22, after being told by the ADM today and reviewing the facility's policy, staff were responsible for monitoring the Resident #25 personal refrigerator. The DON said Resident #25 personal refrigerator should have a thermometer and temperatures should be kept on temperature logs to ensure proper monitoring of refrigerators. The DON said rounds would be done daily by her and the administrator nurse to ensure temperatures were logged. The DON said this failure could place residents at risk for food borne illness. 2. Record Review of Resident #9's face sheet indicates a [AGE] year-old female with a BIMS score of 13 indicating moderately impaired. Resident #9 was admitted on [DATE] and has a history of Cerebrovascular disease (brain disease), Type 2 diabetes and depression. During an observation and interview of Resident #9 on 08/01/22 at 1:15 AM, Resident #9 was sitting in bed watching TV. Observation at that time revealed a mini fridge in the room next to her bed, no thermostat located in the mini fridge and no log near the fridge that has temperature checks on it. The mini fridge was filled with diet cokes and a bag of Hershey chocolates. During an observation of Resident #9 on 08/02/22 @02:03, Resident #9 was sitting in bed watching TV., observation at that time revealed mini fridge had no thermostat and no list of temperature checks located in the room., the fridge had diet cokes and a bag of Hershey chocolates in it. During interview with LVN B on 8-3-22 at 10:10 a.m. , LVN B stated that family was responsible for cleaning the mini fridge in Residents #9's room., LVN B stated the mini fridge should have a thermometer and a temperature log that should be kept for safety or it could result in the resident eating spoiled food. During interview on 8-3-22 at 10:19 am; LVN E stated that she had worked at the facility for over a year, and she was responsible for the hall with Resident #9.She stated that housekeeping cleans resident rooms daily, but she does not know who was responsible for cleaning out the mini fridges. She stated that the families provide mini- fridges for resident rooms. She stated that the mini fridges should have a thermostat and a log to monitor the temperatures. She stated that if mini fridge temperatures are not monitored it could result in the food going bad and residents could get sick. She stated that they have not had any in-services on the mini fridges in resident rooms and she does not check them. During interview with the DON on 8-3-22 at 1006, DON stated that she does not know who is responsible for managing the mini fridges in resident rooms., She stated the mini fridge was provided by family members, the DON denied having any in-services or logs of when the mini- fridge needs to be cleaned or monitored. She stated that she did not know what the regulation was on requiring a thermostat or temperature log for mini- fridges provided by family members because she started in 3/2022 and did not know all the regulations at this time. The DON stated that if temperature checks were not completed the residents could get sick related to food poisoning. During interview with the Administrator (Admin) on 8-3-22 at 9:56 a.m., Admin stated that all mini fridges should have thermostat's and they should be monitoring temperature logs because it is a regulation. Stated that housekeeping is responsible for keeping the mini-fridges clean and they check them weekly, stated there is no log kept for when the fridge is cleaned or monitored, stated that they have not completed any in-services on the mini fridges in resident rooms. Stated that if temperature checks are not monitored it could result in food spoilage and it can negatively impact the residents if the food temperatures are not in range. Policy on Resident Room Refrigerators for Personal Use (no date) stated that facility staff will keep a log to record refrigerator/freezer temperatures. It is the facility's responsibility to provide thermometers for each refrigerator/freezer unit.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food safety in kitchen 1 of 2. The fa...

Read full inspector narrative →
Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food safety in kitchen 1 of 2. The facility failed to ensure food items in the kitchen refrigerators and freezers were dated, labeled, and sealed appropriately. The facility failed to ensure food items in the kitchen refrigerators were used by the best by date. These failures could place the residents at risk for food-borne illness, and food contamination. Findings include: During an observation on 8-2-22 beginning at 10:13 am the following items were found with no date: 2 pepper jack cheese loafs-unopened 6 American cheese loafs unopened 4 sliced swiss cheese blocks unopened 4 bags of mozzarella cheese unopened 7 bags of parmesan cheese unopened 5 bags of shredded cheddar cheese unopened Silver bucket full of butter sticks unopened Silver pan with chopped lettuce, pickles, tomatoes, and purple onions- not dated Silver pan with a mixture of green peppers and purple onions- not dated Silver bucket with approximately ¼ cup of shredded cheese- not dated Bucket of whole mushrooms- no lid and not dated Jar of lemon juice ¾ full opened and not dated ½ Jar of capers opened and not dated Container of cottage cheese opened and not dated A black take-out container with no label or date During observation on 8-2-22 at 10:13 am the following items were found to be past the best by date: Parsley dated 7-7-22 with an expiration date of 7-12-22 Cranberry sauce dated 6-11-22 with an expiration of 6-20-22 Dill sauce dated 6-25-22 Relish dated 6-21-22 but has pimento cheese in the container During observation and interview with Dietary Supervisor H on 8-2-22 at 9:00 am, Dietary supervisor H stated that everything in the refrigerator should be labeled and dated. Dietary Supervisor H stated that expired foods should have been thrown in the trash. Dietary Supervisor H denied using any of the expired foods for preparing any meals. During interview with Kitchen Supervisor G on 8-3-22 at 11:00 am, Kitchen Supervisor G stated that she is responsible for making sure the expired items are thrown away and food items are labeled when they are opened. Kitchen supervisor G stated that she tries to check everything daily, but she was off until 8-2-22. Kitchen Supervisor G stated she has been busy redoing everything since she came back to work to get everything how she likes it and just did not have time to check the refrigerators or freezers for expired items. Supervisor G stated that expired foods can result in making residents sick if served to them. During an interview on 8-3-22 at 10:30 am, the Dietary Manager stated that it was the responsibility of the kitchen supervisors to monitor the refrigerator and freezer daily and throw away the expired items and make sure the items were dated. The Dietary Manager stated that it was the responsibility of each person that preps meals to make sure the items are dated and labeled. The Dietary Manager stated that it was his responsibility to make sure the kitchen supervisors are checking the expired foods and making sure items are labeled. The Dietary Manager stated that he only does spot checks to make sure the expired items are thrown out and the food is labeled. The Dietary Manager stated that they do not keep a log of when the refrigerator or freezer is being checked. The Dietary Manager stated that supervisors are expected to make sure the freezers/refrigerators are checked every day at the end of their shift. The Dietary Manager stated that they would never use an expired food item to serve residents and even though they were left in the refrigerator past the expired date, they would double check food items prior to using them for food prepping. During an interview on 8-3-22 at 9:56 a.m. the Administrator stated that he expects the expired food to be thrown away daily and food items should be labeled. The Administrator stated that any take out foods should be labeled and dated if left in the refrigerator. The Administrator stated that not throwing away expired foods can be a potential for not receiving food at its best quality and could make residents sick. The Administrator stated that the supervisor was responsible for making sure that expired items are thrown away and foods are dated and labeled. Record Review of policy on Foods brought by family/visitors #7 (b) dated October 2017 indicated perishable foods must be stored in re-sealable containers with tightly fitting lids in a refrigerator. Containers will be labeled with the resident's name, the item and the use by date. Record Review of the Dietary manual and policy on Use of Leftovers dated 2010 indicated that leftovers will be covered, labeled, and dated, then stored appropriately. Record Review of the Dietary manual and policy on Food storage dated 2010 #13 indicated that leftover food is stored in covered containers or wrapped securely. Each item is clearly labeled and dated before being refrigerated. Leftover food is used within 3 days or discarded.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), $39,764 in fines. Review inspection reports carefully.
  • • 16 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $39,764 in fines. Higher than 94% of Texas facilities, suggesting repeated compliance issues.
  • • Grade F (33/100). Below average facility with significant concerns.
Bottom line: Trust Score of 33/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Cornerstone Retirement Community's CMS Rating?

CMS assigns CORNERSTONE RETIREMENT COMMUNITY an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Texas, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Cornerstone Retirement Community Staffed?

CMS rates CORNERSTONE RETIREMENT COMMUNITY's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 60%, which is 13 percentage points above the Texas average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Cornerstone Retirement Community?

State health inspectors documented 16 deficiencies at CORNERSTONE RETIREMENT COMMUNITY during 2022 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 15 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Cornerstone Retirement Community?

CORNERSTONE RETIREMENT COMMUNITY is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 40 certified beds and approximately 32 residents (about 80% occupancy), it is a smaller facility located in TEXARKANA, Texas.

How Does Cornerstone Retirement Community Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, CORNERSTONE RETIREMENT COMMUNITY's overall rating (2 stars) is below the state average of 2.8, staff turnover (60%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Cornerstone Retirement Community?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.

Is Cornerstone Retirement Community Safe?

Based on CMS inspection data, CORNERSTONE RETIREMENT COMMUNITY has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Texas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Cornerstone Retirement Community Stick Around?

Staff turnover at CORNERSTONE RETIREMENT COMMUNITY is high. At 60%, the facility is 13 percentage points above the Texas average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Cornerstone Retirement Community Ever Fined?

CORNERSTONE RETIREMENT COMMUNITY has been fined $39,764 across 1 penalty action. The Texas average is $33,477. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Cornerstone Retirement Community on Any Federal Watch List?

CORNERSTONE RETIREMENT COMMUNITY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.