REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE

1401 HAMPTON RD, TEXARKANA, TX 75503 (903) 792-7994
Non profit - Corporation 129 Beds STONEGATE SENIOR LIVING Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#1084 of 1168 in TX
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Reunion Plaza Senior Care and Rehabilitation Center has received a Trust Grade of F, indicating significant concerns about the quality of care provided. It ranks #1084 out of 1168 facilities in Texas, placing it in the bottom half, and #7 out of 7 in Bowie County, meaning there are no better options nearby. While the facility is showing signs of improvement, with issues decreasing from 25 in 2024 to just 2 in 2025, it still has alarming metrics, including a staffing turnover rate of 69%, which is much higher than the state average. The center has incurred $243,946 in fines, suggesting repeated compliance problems, and staffing is rated poorly at 1 out of 5 stars. Specific incidents raise serious safety concerns, such as failing to supervise residents adequately, resulting in two residents eloping from the facility, and the lack of a proper response to a resident who became unresponsive and later expired, which indicates a troubling pattern of care deficiencies. Overall, while there are efforts for improvement, families should weigh these serious issues against any positives when considering this facility for their loved ones.

Trust Score
F
0/100
In Texas
#1084/1168
Bottom 8%
Safety Record
High Risk
Review needed
Inspections
Getting Better
25 → 2 violations
Staff Stability
⚠ Watch
69% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$243,946 in fines. Lower than most Texas facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 20 minutes of Registered Nurse (RN) attention daily — below average for Texas. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
82 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 25 issues
2025: 2 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Texas average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 69%

22pts above Texas avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $243,946

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: STONEGATE SENIOR LIVING

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (69%)

21 points above Texas average of 48%

The Ugly 82 deficiencies on record

4 life-threatening 1 actual harm
Jul 2025 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent with professional standards of practice for 2 of 6 residents reviewed for respiratory care. (Resident #1 and Resident #2)1. The facility failed to ensure Resident #1's oxygen concentrator (takes air from the surroundings, extracts oxygen and filters it into purified oxygen for resident to breathe) air intake area (mouth of the oxygen concentrator bringing in the air that will be processed) was not covered in gray fuzzy dust and hair-like particles.2. The facility failed to ensure Resident #1 received the physician's ordered amount of oxygen of 2 LPM by nasal cannula.3. The facility failed to ensure Resident #2's oral suction catheter was stored properly.These failures could place residents at risk of respiratory complications or respiratory infection. Findings included:1. Record review of Resident #1's face sheet dated 7/15/25 indicated she was [AGE] years old and admitted to the facility on [DATE]. Resident #1 had diagnoses which included chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe), acute respiratory failure, and heart failure.Record review of Resident #1's quarterly MDS assessment dated [DATE], indicated she had a BIMS score of 15, which indicated she was cognitively intact. The MDS indicated Resident #1 was receiving oxygen therapy.Record review of Resident #1's Care Plan dated 7/15/25 indicated she had a breathing pattern care area/problem with interventions including to administer medications, respiratory treatments, and oxygen as ordered. Record review of Resident #1's Physician Orders dated 7/01/25-7/31/25 revealed an order oxygen at 2 LPM by nasal cannula continuously. There were no orders to change/clean the oxygen filter or air intake area of the concentrator.Record review of Resident #1's Medication Administration and Treatment Administration Records dated 7/01/25-7/31/25 indicated she received oxygen at 2 LPM by nasal cannula continuously. There were no indications of the oxygen air intake area of the concentrator being cleaned.During an observation and interview on 7/14/25 at 11:30 AM, Resident #1 was sitting up in her chair doing a crossword puzzle. Resident #1 was wearing oxygen at 1 1/2 LPM by a nasal cannula. Resident #1's air intake area of her oxygen concentrator was covered in gray fuzzy dust and hair-like particles. Resident #1 said staff changed the oxygen tubing every Wednesday, but she did not know if they cleaned the machine. During an observation on 7/14/25 at 5:00 PM, Resident #1 was sitting up in her chair asleep. Resident #1 was wearing oxygen at 1 1/2 LPM by nasal cannula. Resident #1's oxygen concentrator's air intake continued to be covered in gray fuzzy dust and hair-like particles.During an observation on 7/15/25 at 6:00 AM, Resident #1 was lying in bed asleep. Resident #1 was wearing oxygen at 1 1/2 LPM by nasal cannula. Resident #1's oxygen concentrator's air intake continued to be covered in gray fuzzy dust and hair-like particles.During an observation on 7/15/25 at 9:49 AM, Resident #1 was lying in bed wearing oxygen at 1 1/2 LPM by nasal cannula. Resident #1's oxygen concentrator's air intake continued to be covered in gray fuzzy dust and hair-like particles.During an observation and interview on 7/15/25 at 10:25 AM, LVN C was in Resident #1's room and State Surveyor asked LVN C how much oxygen Resident #1 was receiving. LVN C said Resident #1 was only receiving 1 1/2 LPM and it was supposed to be 2 LPM. LVN C asked Resident #1 who had changed her oxygen and Resident #1 said she did not know but it was supposed to be on 2 LPM. LVN C increased the oxygen to 2 LPM. State Surveyor asked LVN C to observe Resident #1's oxygen concentrator air intake area and LVN C said, It's pretty dirty. LVN C said she would get it took care of and cleaned.During an interview on 7/15/25 at 10:35 AM, LVN C said she had worked at the facility for approximately twelve years and normally worked on the day shift. LVN C said the night shift on Wednesdays were responsible for changing oxygen tubing, water bottles, nebulizers, and she would think they would also be responsible for cleaning the oxygen concentrator filters/air intake areas. LVN C said Resident #1's oxygen concentrator air intake area was pretty dirty. LVN C said if a resident was not receiving the physician's ordered amount of oxygen, it could decrease the resident's oxygen level. LVN C said she did check Resident #1's oxygen level this morning (7/15/25) and it was 97%, which was good. LVN C said it the oxygen concentrator had a dirty filter, or the air intake area was dirty, it could affect the resident's breathing and could contaminate the resident's airway and cause an infection. LVN C said it could also affect how the machine worked, and it could run hot.2. Record review of Resident #2's face sheet dated 7/14/25 indicated he was [AGE] years old and admitted to the facility on [DATE]. Resident #2 had diagnoses which included quadriplegia (inability to move upper or lower body), shortness of breath, and lack of coordination.Record review of Resident #2's quarterly MDS assessment dated [DATE], indicated he was unable to complete the BIMS score, which indicated he had cognitive impairment. The MDS indicated Resident #2 was dependent on staff for all ADLs. Record review of Resident #2's Care Plan dated 7/14/25 indicated he had a care area/problem of breathing patterns related to increased secretions with interventions including to suction as needed for increased secretions. During an observation on 7/15/25 at 5:48 AM, Resident #2 was asleep in bed and his oral suction catheter tubing was laid over the top of his night table and hanging in front of the night table with the mouth tip of the suction catheter touching the front of the nightstand table and it was not in a storage bag.During an observation on 7/15/25 at 10:40 AM, Resident #2 was asleep in bed and his oral suction catheter tubing continued to be laid over the top of his night table and hanging in front of the night table with the mouth tip of the suction catheter touching the front of the nightstand table and it was not in a storage bag.During an observation on 7/15/25 at 12:27 PM, Resident #2 was asleep in bed and his oral suction catheter tubing continued to be laid over the top of his night table and hanging in front of the night table with the mouth tip of the suction catheter touching the front of the nightstand table and it was not in a storage bag.During an observation on 7/15/25 at 2:07 PM, Resident #2 was awake in bed with head of bed elevated, he was non-verbal and only able to make slight hand gestures. Resident #2's oral suction catheter tubing continued to be laid over the top of his night table and hanging in front of the night table with the mouth tip of the suction catheter touching the front of the nightstand table and it was not in a storage bag.During an interview on 7/15/25 at 12:12 PM, LVN C said an oral suction catheter should be stored in a bag when not in use and should not be left out for bugs or anything to get on it. LVN C said the oral suction catheter should be changed out if it becomes dirty. LVN C said changing out all the oxygen, nebulizer, and suction equipment was scheduled on the Wednesday night shift and should be documented on the TAR. During an interview on 7/15/25 at 2:17 PM, the ADON said an oral suction catheter should be stored in a bag at the bedside when not in use. The ADON said the oral suction catheter was changed every Wednesday on the night shift and was scheduled on the MAR/TAR as a task to complete and document. The ADON said it would not be appropriate to hang the oral suction catheter over the nightstand, because it was gross and could spread infection. The ADON said the resident should receive the physician ordered amount of oxygen. The ADON said if a resident did not receive the ordered amount of oxygen, a resident could become hypoxic (not get enough oxygen to sustain bodily functions). The ADON said staff should be ensuring the resident was receiving the ordered amount of oxygen. The ADON said all respiratory equipment, oxygen tubing, humidifier water, nebulizers, and oral suction catheters, were changed every Wednesday on night shift. The ADON said the oxygen concentrator filters, and air intake areas should be cleaned also every Wednesday on the night shift. The ADON said if an oxygen concentrator filter or air intake area was not clean, a resident may not receive the proper amount of oxygen, and it was an infection control issue.During an interview on 7/15/25 at 2:45 PM, the DON said Resident #1 should receive the physician ordered amount of oxygen. The DON said the nurses should be checking the oxygen daily on each shift to ensure the resident was receiving the correct dosage. The DON said the department heads performed daily rounds to do room checks to check respiratory equipment to ensure tubing was dated timely and oxygen filters cleaned. The DON said staff should be changing the respiratory equipment and cleaning oxygen filters every Wednesday on the night shift. The DON observed the picture of Resident #1's oxygen air intake area. The DON said it was awful and did not look like it had been cleaned in a while. The DON said the Wednesday night nurses were responsible for changing all respiratory tubing and making sure it was dated. The DON said the oral suction catheter should be changed with the other respiratory stuff every Wednesday night. The DON said the oral suction catheter should be stored in a bag when it was not being used and should not be laid uncovered over the night table. The DON said a oral suction catheter could become infested with germs if it was not stored properly. The DON said if a resident was not receiving the physician ordered amount of oxygen, the resident could become oxygen deprived and lead to respiratory distress. The DON said a dirty oxygen concentrator filter or air intake area could lead to the resident not receiving enough oxygen or could also cause the machine to get hot and not work properly and could lead to respiratory decline.During an interview on 7/15/25 at 4:10 PM, the ADM said they have room round sheets, and each department head was given a set of rooms to inspect. The ADM said the room round sheets were turned into him and he should be notified in their morning meeting if there was an issue. The ADM said the department heads should be checking the oxygen concentrators to ensure the filters and air intake areas were clean and the respiratory equipment such as oxygen tubing, nebulizers, humidifier water, and oral suction catheters were changed and dated timely. The ADM said the nurses were responsible for the respiratory tubing labeling and bagging. The ADM said he would expect the oral suction catheter to be changed in a timely manner and dated, stored in a bag when not in use, and not laid across the nightstand. The ADM said a dirty air intake area could affect the air flow of the machine and not deliver the right amount of oxygen to the resident. The ADM said the oral suction catheter not being stored appropriately could make it hard to find and delay delivery of service to the resident. The ADM said the oral suction catheter should be stored in a bag to keep it clean and accessible.Review of the facility's policy titled Oxygen Therapy, Concentrator-Initiation dated revised January 12, 2020, indicated . the licensed staff would provide the prescribed amount of oxygen therapy to the residents as prescribed by the physician and according to practice guidelines . remove filter from the back of the machine weekly and rinse with tepid water . The policy did not address the cleaning of the oxygen concentrator air intake area.Review of the facility's policy titled Respiratory Equipment Change Schedule dated January 12, 2018, indicated . the community would provide a schedule for changing disposable equipment at regular intervals as determined by manufacturer recommendations and local community standards . oral suction catheter . change on an as needed basis . The policy did not address storage of the oral suction catheter.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to establish and maintain an infection prevention and c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 2 of 9 residents (Residents #2 and Resident #3) reviewed for infection control practices.1. The facility failed to ensure CNA A and CNA B did not contaminate Resident #2's clothing, draw pad, bedding, pillows, and feeding tube pole after performing incontinent care.2. The facility failed to ensure CNA A and CNA B donned (put on) a gown while performing incontinent care on Resident #2, who was on Enhanced Barrier Precautions (EBP).3. The facility failed to ensure LVN C donned a gown while disconnecting Resident #3's feeding tube, assessing feeding tube placement, and attempting to flush the feeding tube, and the resident was on Enhanced Barrier Precautions.These failures could place residents at risk for cross contamination, at an increased risk of infection, and the spread of infection.Findings included:1. Record review of Resident #2's face sheet dated 7/14/25 indicated he was [AGE] years old and admitted to the facility on [DATE]. Resident #2 had diagnoses which included quadriplegia (inability to move upper or lower body), shortness of breath, and lack of coordination.Record review of Resident #2's quarterly MDS assessment dated [DATE], indicated he was unable to complete the BIMS score, which indicated he had cognitive impairment. The MDS indicated Resident #2 was dependent on staff for all ADLs. The MDS indicated Resident #2 had a feeding tube.Record review of Resident #2's Care Plan dated 7/14/25 indicated he had a care area/problem of infection control with intervention of Enhanced Barrier Precautions, gown and glove use during high-contact resident care activities, which included providing hygiene, changing briefs, and assisting with toileting.Record review of Resident #2's Physician Orders did not reflect an order for Enhanced Barrier Precautions.During an observation on 7/14/25 at 11:45 AM, Resident #2 was lying in bed with head of bed elevated with tube feeding being infused by an infusion device. There was a blue name tag on the outside of his room, a PPE cart and EBP sign just to the inside of his door in his room.During an observation on 7/14/25 beginning at 1:30 PM, CNA A and CNA B entered Resident #2's room and washed their hands and put on gloves. CNA A and CNA B positioned themselves on opposite sides of Resident #2's bed to perform incontinent care on Resident #2. CNA A pulled a male incontinent pad from between Resident #2's legs and placed it in the trash bag. CNA B was on the window side of Resident #2 and rolled resident toward her and held him on his side while CNA A cleansed the head of his penis with a wipe, then used another wipe to cleanse the shaft of the penis, then another 2 wipes to cleanse down each side of his inner thighs. CNA A then used the same gloves to reposition the resident's pillow, moved his feeding tube pole, placed one hand on his shoulder and one on his thigh and pulled him toward her without changing her gloves. CNA B then cleansed Resident #2's bottom with 3 wipes and went between his legs, there was no bowel movement present. Then CNA B and CNA A still wearing the same gloves used during incontinent care, repositioned Resident #2, stuffed a 3-sided body pillow all around Resident #2, used the draw pad under him to pull Resident #2 up in bed, pulled his gown down and then removed their gloves. Neither CNA A nor CNA B wore a gown during Resident #2's incontinent care. Resident #2 had a blue name tag outside his door, an EBP sign posted on the wall just inside his door along with a PPE cart with EBP supplies. During an interview on 7/14/25 at 1:50 PM, CNA A said she had worked at the facility since 2019 and normally worked the 6 AM to 2 PM shift. CNA A said staff should change gloves during incontinent care more times than she did on Resident #2. CNA A said she should have changed her gloves after cleaning Resident #2's front perineal (private) area and before touching multiple surfaces in his room. CNA A said it was a hygiene thing and cross-contamination and could give Resident #2 an infection. CNA A said it was an infection control issue and could cause skin irritation too. CNA A said she would know someone was on EBP if there was a bucket and a sign outside the resident's door. CNA A said staff had to suit up with gown, gloves, and mask if a resident was on EBP. CNA A said residents on EBP were the residents with something in their urine or bowel. CNA A said Resident #2 probably should be on EBP because he had a feeding tube. CNA A said she did not see the EBP sign or the bucket just inside Resident #2's room and did not know what EBP was. CNA A said she did not know why Resident #2 had a EBP sign and cart, because they did not use it. CNA A said she had been on Resident #2's hall since April 2025 and had not ever used a gown during Resident #2's care.During an interview on 7/14/25 at 1:56 PM, CNA B said she had worked at the facility since May of 2025 and normally worked the 2 PM -10 PM shift but picked up a 6 AM -2 PM on 7/14/25. CNA B said she should have changed her gloves after performing incontinent care on Resident #2 and before touching multiple surfaces in his room. CNA B said it was cross-contamination and could cause him an infection. CNA B said they should have worn gowns while performing incontinent care on Resident #2 because he had a feeding tube. CNA B said EBP was to protect the staff and the resident from cross-contamination. CNA B said not wearing a gown during incontinent care could spread infection. CNA B said she did not see the EBP cart or EBP sign that was just inside Resident #2's room.Record review of the facility's Nursing Services-Competency Evaluation for Skill/Procedure: Perineal Care without catheter of CNA A dated 5/21/25 had a check mark in the met column which indicated CNA A had performed the procedure of perineal care and met the performance criteria, which included discarding used supplies, removed gloves, and performed hand hygiene and applied new gloves and placed new brief and changed lines as needed and positioned resident comfortably, and gave table and call light. Record review of the facility's Nursing Services-Competency Evaluation for Skill/Procedure: Perineal Care without catheter of CNA B dated 5/30/25 had a check mark in the met column which indicated CNA B had performed the procedure of perineal care and met the performance criteria, which included discarding used supplies, removed gloves, and performed hand hygiene and applied new gloves and placed new brief and changed lines as needed and positioned resident comfortably, and gave table and call light. 2. Record review of Resident #3's face sheet dated 7/15/25 indicated she was [AGE] years old and admitted to the facility on [DATE]. Resident #3 had diagnoses which included myotonic muscular dystrophy (genetic condition characterized by progressive muscle weakness and wasting), diabetes (high blood sugar), and gastrostomy (feeding tube).Record review of Resident #3's quarterly MDS assessment dated [DATE], indicated she had a BIMS of 10, which indicated she had moderate cognitive impairment. The MDS indicated Resident #3 required moderate to dependent on staff for most ADLs. The MDS indicated Resident #3 had a feeding tube.Record review of Resident #3's Care Plan dated 7/15/25 indicated she had a care area/problem of altered nutritional status: enteral feeding monitor. Resident #3 also had a care area/problem of Infection control with intervention of Enhanced Barrier Precautions, gown and glove use during high-contact resident care activities.Record review of Resident #3's Physician Orders dated 7/01/25 - 7/31/25 did not reveal an order for Enhanced Barrier Precautions.Record review of Resident #3's Medication Record dated 6/23/25 - 7/15/25 indicated Enhanced Barrier Precautions every shift.During an observation and interview on 7/15/25 at 9:53 AM, Resident #3 was lying in bed and had a feeding tube infusion device connected to her feeding tube and the alarm was going off that it had completed. Resident #3 said staff wear gloves when administering her feedings and medications through her feeding tube and when providing incontinent care, but the staff never wear gowns during her care. There was a blue name tag outside her door, a PPE cart just inside Resident #3's door, but there was no EBP sign posted.During an observation and interview on 7/15/25 beginning at 10:04 AM, LVN C entered Resident #3's room and put on gloves. LVN C then pulled back the Resident #3's covers to expose her feeding tube. LVN C unhooked the feeding tube, then placed her stethoscope on the resident's abdomen, and checked placement of the feeding tube with 60 cc of air. LVN C then attempted to flush the feeding tube with water and then begun rolling the feeding tube between her fingers as she was leaned against the resident's bed/bedding. LVN C did not wear a gown as part of EBP. LVN C said they often had difficulty flushing the resident's feeding tube. LVN C said she was going to have someone else come try to flush it. During an interview on 7/15/25 at 10:35 AM, LVN C said she had worked at the facility for approximately twelve years and normally worked on the day shift. LVN C said she would know a resident was on EBP because they should have a PPE box in their room. LVN C said the EBP was for residents that had urinary catheters, wounds, feeding tubes, or any openings that could introduce infection. LVN C said residents on EBP should also have a sign posted indicating they were on EBP. LVN C said if staff were in direct contact with the resident, they should suit up and I did not do it on Resident #3. LVN C said she should have also worn a gown with her gloves during Resident #3's care. LVN C said it was important to follow EBP due to the at-risk residents had ports of entry for infection and EBP protected both the resident and staff. LVN C said EBPs was so staff did not carry anything from one resident to another resident. LVN C said if staff did not follow the EBP, it could place the residents at a higher risk of infection.During an interview on 7/15/25 at 2:17 PM, the ADON said he was also the Infection Preventionist. The ADON said staff should change their gloves during incontinent care any time they were doing different tasks. The ADON said the staff should have changed their gloves and performed hand hygiene after cleaning the Resident #2's front perineal area and prior to touching any other surfaces in the resident's room. The ADON said then staff should have changed gloves and performed hand hygiene after cleaning the resident's back perineal area and prior to touching any other of the resident's surfaces to prevent cross-contamination. The ADON said it was important to perform hand hygiene and change gloves appropriately to prevent cross-contamination and prevent the spread of infection. The ADON said all staff were responsible for ensuring staff were following the infection control policy and procedures. The ADON said residents who were on EBP was indicated by the blue name tags outside the resident's door and a PPE cart inside the resident's room. The ADON said they do not use the EBP signs, but staff had been educated that the blue name tags were indicative of the resident being on EBP. The ADON said any resident who had an invasive device, such as urinary catheter, a feeding tube, dialysis access, wounds or anything that would increase the risk of infections from an outside source would be on EBP. The ADON said the purpose of EBP was to protect the resident from an outside source of infection from direct care contact. The ADON said the resident, who was on EBP, was at an increased risk of infection if staff did not wear gown and gloves during direct care. The ADON said staff could spread infection from one resident to another resident if they were not wearing a gown during direct care. During an interview on 7/15/25 at 2:45 PM, the DON said staff should know a resident was on EBP from the blue name tags outside the resident's door and a PPE cart inside the resident's room. The DON said they do not use the EBP signs and only used the blue name tags outside the resident's room. The DON said the reasons a resident would be on EBP would be anyone with a feeding tube, urinary catheter, wounds, and any other indwelling device. The DON said the purpose of EBP was almost a reversed precaution, to protect the resident from getting something from the staff due to the resident was at a higher risk of infection and cross-contamination. The DON said staff should have changed their gloves when going from a dirty surface to a clean surface. The DON said staff should wash or sanitize their hands prior to and post incontinent care. The DON said the Infection Preventionist and herself would be responsible for ensuring staff were following the infection control policy and procedures. The DON said staff could transfer any bad bugs anywhere they touched with their contaminated gloves. The DON said the resident had the potential of infection if staff were not following EBP and transferred germs or bacteria from one resident to another resident. During an interview on 7/15/25 at 4:10 PM, the ADM said he would expect staff to follow the facility's infection control policy and procedures and change gloves and perform hand hygiene per their policies. The ADM said he would expect the EBP to be followed to protect the residents from anything staff may have come in to contact with. The ADM said not changing gloves, performing hand hygiene, following the EBP could be a potential infection control issue.Requested an Infection Control policy on 7/15/25 at 5:00 PM from the facility's Regional Nurse and was provided a policy titled Infection Prevention, Control & Surveillance, which did not contain pertinent information. Record review of the facility's policy titled Perineal Care dated revised April 10, 2023 indicated . staff would provide perineal care in accordance with the standard of practice to prevent skin breakdown and infection . procedure . perform hand hygiene. Apply clean gloves . 5. Perineal care for a male resident . d. wash tip of penis . f. cleanse the shaft of the penis . 6. observe perineal area . 8. Turn resident to clean all areas of buttocks . 9. Dispose of gloves and used supplies and perform hand hygiene . 10. Apply new gloves and place new brief . 11. Position resident comfortably . Record review of the facility's policy titled Hand Hygiene for Staff and Residents dated revised February 2025 indicated . purpose . to reduce the spread of infection with proper hand hygiene . hand hygiene was the most important component for preventing the spread of infection . hand hygiene was done . before . before resident contact . after . contact with soiled or contaminated articles, such as articles that were contaminated with body fluids . resident contact . contact with contaminated object or source where there was a concentration of microorganisms, such as, mucous membranes, non-intact skin, body fluids or wounds . toileting or assisting others with toileting .Record review of the facility's policy titled Enhanced Barrier Precautions dated revised March 2025 indicated . many residents in nursing homes were at increased risk of becoming colonized and developing infections with multi-drug-resistant organisms (MDROs) . facility utilized Enhanced Barrier Precautions (EBP) as a strategy to decrease transmission of CDC-targeted and epidemiologically important MDROs when Contact Precautions do not apply . indications . wounds and/or indwelling medical devices . indwelling medical devices include central lines . urinary catheters, feeding tubes . high contact resident care activities . providing hygiene . changing briefs or assisting with toileting . device care or use . feeding tube . communication . indicate the residents who were on EBP by subtle means, such as an alternate color of the resident's name badge on door .
Dec 2024 19 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure each resident received adequate supervision and assistance ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure each resident received adequate supervision and assistance devices to prevent accidents for 2 of 3 residents reviewed for quality of care (Resident #289 and Resident #290). 1. The facility failed to ensure Resident #289 did not elope from the facility on 9-12-24. 2. The facility failed to ensure Resident #290 did not elope from the facility on 8-31-24 and 9-5-24 . The noncompliance was identified as PNC. The Immediate Jeopardy (IJ) began on [DATE] and ended on [DATE]. The facility had corrected the noncompliance before the survey began. This failure could place residents at risk for injury or harm. The findings included: 1.Record review of Resident #289's face sheet dated [DATE] revealed he was a [AGE] year-old male admitted to the facility on [DATE] with the diagnoses of neurocognitive disorder with Lewy bodies (a type of progressive dementia that leads to a decline in thinking, reasoning, and independent function) and Parkinson disease (a disorder of the central nervous system that affects movement, often including tremors). Record review of Resident #289's quarterly MDS assessment dated [DATE] revealed a BIMS of 06 which indicated severe cognitive impairment. Resident #289 required clean-up assistance for eating, showering and toileting. Resident #289 required moderate assistance to walk 10 feet. Record review of Resident #289's care plan revealed a care plan dated [DATE] titled cognitive deficit. Decision making monitor for any changes or decline in cognitive as evidenced by short-term memory loss and long-term memory loss. Resident #289 was a fall risk related to fall on [DATE] and a history of Parkinson's disease as evidenced by tremors, generalized weakness, left sided weakness, right sided weakness, and left upper extremities weakness. Resident #289 had behavioral changes dated [DATE] due to neurocognitive disorder. Record review of Resident #289's elopement risk assessment [DATE] revealed resident was a moderate elopement risk. Record review on 15 minute watch on Resident #289 dated [DATE]-[DATE]. Record review of Resident #289's incident accident report dated [DATE] 6:29 P.M., revealed Resident typically leaves on pass with [Family Member #1] on Thursdays for the weekend and returns on Monday. Resident stated to staff on 9/12 that he was getting ready to leave and he would see her on Monday which was not abnormal for this resident. Resident was seen by staff at facility at 6:00PM. Resident noted to be at a local restaurant at 6:29PM by facility staff. Upon interview resident stated that he was going to his family member #1's house . Resident was in fact headed in correct direction to arrive at family member #1 house. Investigation revealed that resident is concerned about marital issues. Resident alert and oriented with BIMS of 13 at time of incident. Resident repeatedly expressed his apologies for leaving facility without signing out stating that it would not happen again. Resident voiced that he thought he could leave whenever he wanted. Resident does have some impulse control deficits and acknowledges this deficit. Resident acknowledges that he did not consider the risk of leaving the facility unannounced and ambulating off facility grounds. Record review of Resident #289's skin data dated [DATE] revealed he had a skin tear to left knee approximately the size of a half dollar and skin tear to left elbow approximately the size of a nickel. Resident #289 had bruising to the top of right buttocks and left arm. During an interview on [DATE] at 5:31 P.M., Family Member #1 said Resident #289 and her had some problems when he stayed the weekend with her. She said she tried to bring him back to the facility that Saturday, but she was unsuccessful. She said she brought him back to the facility that Wednesday on [DATE], and he did not want to go back. She said he had been telling the facility she was sick and he was at home taking care of her, but she was not aware of that at the time. She said he had told a family member he could leave the facility any time he wanted to. She said when she brought Resident #289 back to the facility on [DATE], she made the facility aware that they had an argument and the facility staff told her to turn off her phone or block him from calling her. She said she was told that another resident's family member from the facility called the facility and told them they seen Resident #289 at a local restaurant on the interstate. She said the facility did not know he had left the facility. She said he was trying to get a ride to her house. She said one of the nurses that knew him finally convinced him to get in the car with her and she brought him back to the facility. She said [DATE] was the only time he ever tried to leave the facility. She said the facility would let him sit outside all the time without staff, because he loved to be outside. She said the facility said he was last seen outside in front of the facility at 6:00-6:15 P.M. and a resident's family member called the facility from a local restaurant at about 6:27 P.M. and said he was there. She said Resident #289 fell in a local restaurant parking lot and skinned his left knee and left elbow, but they were not major injuries. She said the next morning the facility called her and said he was going to be transferred to a behavioral Unit. The facility said the state had got involved in the incident and said he was a high-risk resident. She said he was in another facility that was a locked down facility at that time. The facility told her when Resident #289 got back to the facility he was coherent and was trying to come home to check on her, because they had a bad argument. She said Resident #289 was not in the mental state to cross over a major highway that was very dangerous. During an interview on [DATE] at 9:11 A.M., LVN DD said she had just got to work at 6:00 P.M. on [DATE] and Resident #289 was sitting outside on the front porch . She said Resident #289 said he was waiting on, and they were going on a date. She said shortly after that, the Activity Director called the facility and said he was in the parking lot at a local restaurant. LVN DD said they tried to get him to come back to the facility, but he was adamant about going to see family member #1. LVN DD said RN U and CNA V, convinced him to get in the car with them and returned to the facility. LVN DD said it was normal for Resident #289 to sit outside on the porch without staff even though he was an elopement risk. LVN DD said Resident #289 thought family member #1 was cheating on him, so he was agitated. She said he was adamant about not getting in the car and said if he would have gone another route, he would have missed us. She said she knew Resident #289 had on a red button-down long sleeve shirt, blue jeans, and a white cowboy hat on [DATE]. She said she did not remember the shoes he had on. LVN DD said when Resident #289 got back to the facility, he was upset. LVN DD said he said he had fell at a local restaurant before staff got there and he was not hurt. LVN DD said Resident #289 had some confusion, but he said he did not hit his head. LVN DD said he knew where he was going. LVN DD said the facility did 15-minute checks on Resident #289 until he left the facility, but she was not sure if they did neuro checks. LVN DD said the road he traveled was very busy, he crossed a street, and the other staff said he had tried to get a ride from a stranger. LVN DD said when they got him back to the facility, it took her and other staff members a while to get him to calm down, then a family member came and they got into an argument and he was even more upset. During an interview on [DATE] at 9:42 A.M., Activity Director W she said she was leaving the facility on her way home about 6:00 P.M. She said something told her to look at a local restaurant and she seen Resident #289 standing there. She said Resident #289 was tired and she offered him to sit in the car with her and he refused. She said she called the nurse at the facility and when the nurse LVN DD arrived, she tried to get him in the car, but he still refused. Activity Director W said RN U and CNA V came to the scene. She said Resident #289 proceeded to walk with an unsteady gait. Activity Director W said a gentleman came to help and Resident #289 said he wanted to go home to family member #1. She said Resident #289 continued to walk to the bank with the RN U under his arm walking with him. She said Resident #289 gave in and got in the car with RN U and CNA V, because he was tired. During an interview on [DATE] at 3:50 P.M., the DON said she received a couple calls that Resident #289 had been found at a local restaurant. She said Resident #289 had a plan to go home, because family member #1 did not live far away from the facility. She said Resident #289 was concerned about family member #1 was cheating on him. She said at first Resident #289 did not want to get into the car with the staff members, but eventually he got in the car and came back to the facility. She said he did not take his wheelchair when he left; he used wheelchair as a walker. She said he fell during the elopement and scrapped his left leg and left elbow. She said he did not show any signs that he wanted to leave the facility. She said family member #1 came to the facility and got him often. She said he was worried about family member #1 because she was not answering the phone. She said Resident #289 and family member #1 had an argument a day before the elopement, because he thought she was cheating with the neighbor. She said he sat outside on the bench every day. She said there were two different ways he could get to a local restaurant from the facility, they were not sure which route he took. She said Resident #289 was a moderate elopement risk . She said when he returned to the facility staff did every 15-minute checks on him, then the facility started discussing the next plan for him. She said the facility sent him to a behavior unit . She said then the facility decided to send him to their sister facility, because it was a locked facility. During an interview on [DATE] at 4:18 P.M., CNA X said Resident #289 normally walked out of the facility and sat out on the front porch, but that day, he walked off the premises. She said usually he sat out there and came back in. She we got him back to the facility. She said when she last seen him, he was walking out the front door to sit on the porch. She said at supper time staff went to his room to pass his tray and he was not there; then we to the front porch and was not there. She said they expanded the search and she drove her personal car to a local restaurant after one of the staff members said he was going to meet family member #1; they had a dinner date. She said he did not look tired and did not appear to have had any injuries. CNA V was the aide that went to find them. He got in the car with the RN U and CNA U to go back to the facility. She said she wanted to say he was on one-on-one checks and the facility called family member # after the incident. She said Resident #289 had to crossed over 4 lanes of traffic before he made it to a local restaurant. During an interview on [DATE] at 5:18 P.M., the DON said since the elopement incident with Resident #289 the facility had put prevention steps in place . She said a licensed nurse did not complete the elopement risk assessment on [DATE] . She said an elopement risk assessment should be done on admission by a licensed nurse. She said previously nonclinical personnel completed elopement assessments. She said going forward nonclinical personnel was not someone that she would expect to complete an elopement assessment and the elopement assessments would to be filled out accurately under her management. 2. Record review of Resident #290's face sheet dated [DATE] revealed he was a [AGE] year-old male admitted to the facility on [DATE] with the diagnoses of dementia (a group of thinking and social symptoms that interferes with daily function), anxiety disorder (a mental health disorder characterized by feelings of worry, anxiety or fear that are strong enough to interfere with one's daily activities), altered mental status (a change in how well the brain is working), violent behavior and delirium due to known physiological condition (disrupts brain function). Record review of Resident #290's care plan dated [DATE] revealed the resident was a high elopement risk. His cognition decision-making skills were severely impaired. Record review of Resident #290's incident reported dated [DATE] revealed the resident had a fall and elopement outside of the facility. During an interview on [DATE] at 5:02 P.M., Family Member #2 said Resident #290 believed he was going to meet someone at a local restaurant . She Resident #290 turned over in his wheelchair off the curb in the parking lot. She said he was at the facility, and he did not leave the property. She said she was not sure how far he was from the front door. She said he tried to leave the facility several times, so the facility told her he needed to be in a secured unit. She said she tried to find placement for him. She said it was hard to find placement for him, because he had a history of violent and inappropriate behaviors in the past, but she found placement for him . She said the facility tried everything they could to keep him from eloping, but he was very persistent and head strong. During an interview on [DATE] at 3:35 P.M., LVN B said she remembered Resident #290 was arguing with staff, because they were trying to redirect him. She said he was trying to leave out the front door, because he was going out the front door to meet with a deceased family member to go eat at a local restaurant. She said she was unable to redirect him, so she had another staff member to help me with him . She said she believed the former Administrator helped get him back into the facility. She said the facility put Resident #290 on 15 minutes checks and she gave him a PRN Ativan for anxiety. She said Resident #290 tried more than once to leave the facility, but he never left the premises. During an interview on [DATE] at 3:41 P.M., the DON said she got a phone call , and she called the former DON and then called the former Administrator about Resident #290's elopement and him falling. She said a family member found him outside. She stated she could not remember if he hit his head. She stated the nurse assessed him outside and he had some scraps on his left knee and left elbow as if he was trying to get up by himself off the concrete. Resident #290 was confused. She said before Resident #290 became confused it was common for him to sit outside. She said Resident #290 was in the curb of the front entrance of the facility. She said she did not remember the incident on [DATE] when Resident #290 eloped. She said the facility requested for him to transferred him to another facility . During an interview on [DATE] at 2:27 P.M., Marketing Z said she covered multiple facilities and the only facilities that could take an elopement risk resident was a memory care unit. She said if the patient was an elopement risk, the patient could not be considered for the facility. During an interview on [DATE] at 2:34 P.M., Admissions Coordinator Y said the facility could not take residents that were an elopement risk. During an interview on [DATE] at 4:55 P.M., the RDO informed surveyor that former ADM was terminated on [DATE] due to elopement of Resident #289. Record review of the Nurse Practitioner progress note dated [DATE] revealed Resident #289 had been seen on [DATE]. This is a [AGE] year-old male who is seen today after he was found to have left the facility unannounced and was walking to his former home. He was found by nursing staff to be down the road quite a ways in the parking lot of a gas station. Initially, he was irrational and agitated and would not get in the car with the nursing staff to go back to the facility. He apparently told nursing staff that he thought since he had Medicaid he could leave whenever he wanted, and he told one nursing staff member that he was on his way to take his wife to the rodeo. However come on today's examination he states that he left to go check on his wife as he had not heard from her and he got very worried about her well-being. He was able to verbalize exactly what he did and why he did it. I do not believe that he was confused in the moment when he made the decision to leave the facility and to go home as he was headed in the correct direction and was able to verbalize that he should have told someone that he was leaving. However, I do believe that the action was very impulsive, and he verbalized that he did not think about the risks or repercussions of leaving the facility unannounced in walking down a busy road by himself considering his impaired gate from his Parkinson's. He admits that he has difficulty with impulse control. He verbalizes that he will never do this again and he is apologetic. He states overall that he has been feeling ok but has been having some freeze spells secondary to his Parkinson's. He has been taking his breakthrough carbidopa levodopa prn dose On most days, but he does state that it seems to help get him back moving. He denies any additional issues or needs at the time of exam. I did explain to him that depending on what the facility protocols are he may not be able to stay in this facility as it is not a locked facility considering he has had a previous attempt of leaving the facility. Record review of the facility policy, Elopement Risk Assessment, revised [DATE] revealed the licensed nurse documents in the nurse's notes and behavior monitoring in the HBR; any exit seeking behavior on an on-going basis and interventions are adjusted as needed. Record review of the facility policy, Elopement Management, dated [DATE] revealed an immediate investigation and search will be conducted if a resident is considered missing. The resident will be located and returned to a safe environment within standard practice guidelines. `The facility corrected the noncompliance on [DATE] by the following: Record review of Training In-Service Form, Elopement Policy and Procedure, dated [DATE]. Record review of Training In-Service Form, Door Alarms, undated. Record review of Training In-Service Form, Managing elopement risk when resident stated they were leaving. They discussed how they could have handled that differently and watching for signs of confusion. They also discussed disease process dated [DATE]. During an interview on [DATE] at 2:28 PM., Housekeeping AA said she was in serviced over elopement and door alarms. She said the green code was for staff to check everywhere for the resident. She said after 30 minutes if the resident was not found staff should contact the police and the family. She said if the resident was found check them from head to toe. She said let the DON and ADM know as soon as possible once staff were aware the resident was missing. Door alarms you look if anyone got out , see if all residents were there, check outside, check everything , the DON, and ADM first. During an interview on [DATE] at 2:31 P.M., the ADON said she was in serviced over elopement and door alarms. She said the facility should call a code green for a missing resident. She said go to the nurse's station and get details on the missing resident, what they were wearing, last seen, and plan to find the resident. She said two people go together to find the resident. She said make sure the ADM, DON and all staff are aware . She said if the door alarm went off, she would go check and assess why the alarm was going off and check to see if all the residents are accounted for. During an interview on [DATE] at 2:34 P.M., LVN N said She was in serviced over elopement and door alarms. She said notify Administration and search every room. She said a code green should be called. She said two people together look everywhere and if resident was not found call the police and the family. She said if the door alarm goes off to check for residents inside and outside. She said a full head count for the entire building should be performed immediately of the residents. During an interview on [DATE] at 2:37 P.M., Floor Tech EE said he had in-services over elopement and door alarms. He said he would stop doing the floors and follow instructions on finding a missing resident, he would help to find them. He said if he saw a resident in the parking lot, he would bring them back in and tell the DON, ADM, and charge nurse. He said if a door alarm went off he would make sure no resident was near the door and he would alert staff immediately. During an interview on [DATE] at 2:39 P.M., Admissions Y said she was in serviced over elopement and door alarms. She said if a resident was missing would get their face sheet, search the inside perimeter, and slowly move outside. She said she would tell the ADM and DON and they would call a code green and meet at the nurse's station for a plan. She said two people were to search outside and staff would search indoor, then everyone would keep looking until resident was found. She said if a door alarm went off staff should instantly look to see if a resident was trying to get out, alert ADM, DON, do a head count and find out why the alarm went off. She said staff should check all showers and any place a resident could be. During an interview on [DATE] at 2:42 P.M., CNA FF said she was in serviced over elopement and door alarms. She said if a resident was missing, code green should be called, if a resident said they wanted to leave she would tell the ADM and DON immediately. She said if a resident was missing search where last seen and let everyone know you cannot find them. She said all staff should meet at the front nurse's station and everyone looks for the resident. She said door alarms staff should run to the alarm to see what was going on, to see if anyone escaped. During an interview on [DATE] at 2:45 P.M., CNA CC said she was in serviced over elopement and door alarms. She said if a resident eloped a code green should be called, notify ADM, DON, charge nurse, and let everyone know and find the resident. She said staff should search perimeters first then go from there. She said call police if not found in 30 minutes. She said if a door alarm goes off, do not just turn it off make sure no one has gotten out, if no resident was there, get help, search elsewhere, across the street, down the back and everywhere. She said all staff meet at the front nurse's station for an elopement plan. During an interview on [DATE] at 2:48 P.M., CNA E said she was in serviced over elopement and door alarms. She said if a resident got out of the code green. They have a book at the desk will tell you about the resident. Will tell the ADM and DON and ADM will call the police if not found in a certain period. Meet at the nurse's station for a plan to find the resident. Door alarm - check immediately could be someone escaping. Make sure every resident is safe and secure. Even if you don't see a resident still have to notify everyone and go check and do a head count to make sure. During an interview on [DATE] at 3:07 P.M., WCLVN G said she was in-serviced on elopement and door alarms. She said if a resident had eloped or she suspected to elope; staff should try to determine the last place the resident was seen, the closest exit, meet at the front nurse's station, a code green should be called and a plan should be made to find the resident. She said when a resident was unaccounted for first thing, she would do would be tell the DON, ADM, and SW. She said after 30 minutes of searching and resident not found call the police, med director, fire dept, and family. She said when a door alarm goes off check the exits for a resident and look in that area to make sure a resident had not exited. During an interview on [DATE] at 2:48 P.M., DON said she in serviced all staff over the Elopement policy and procedure and alarms. She said during an elopement, look for the resident first. She said she discussed what to look for in a resident that might elope, look for triggers in residents that might elope, what make you think of a resident might try to go to the door. She said she made sure staff understood the measures taken for a resident at risk for elopement. She said informed all staff if a resident was missing contact the DON; so, she could call a code green. She said during an elopement she meet with all staff at the front nursing station and the facility had a 30-minute window to look for a missing resident before the police were called. She said when the door alarm in service was performed we did a live demonstration we had someone stand at the door to activate the alarm, so staff knew how the alarm sounds. She said staff were informed that they need to check for the resident before they assumed a resident was missing and checked outside of the door before the door alarms were turned off. She said the smoking area alarms were different. She said the side door alarms went off by closing the door and the alarm would go off. During an interview on [DATE] at 3:05 P.M., LVN BB said she in serviced over elopement and alarms. She said when an elopement occurred or suspected the facility called a code green. She said if staff were not unable to locate the resident within 30 minutes, then the police were called, figure out where the resident was last seen, search the building and perimeters for the resident. She said there was an elopement book that verified higher elopement risk residents. She said after an elopement an incident report should be completed, an updated the elopement risk assessment on the resident. She said once a resident was found a nurse should do a head-to-toe assessment, notify the DON/ADM/ MD and 15-minute checks on the resident for 72 hrs. She said when alarms went off check outside to see if a resident left through the door and check the area before the alarm was turned off. During an interview on [DATE] at 3:11 P.M., CNA F said she was in serviced over elopements and alarms with elopements, she said if a resident eloped the staff gather in the front at the nurse's station and all staff in the facility would be notified of the elopement. She said staff should look inside the facility then look outside the facility. Notify the police after 30 minutes of searching for a resident if they are not found. When alarms were heard then run to the end of the hall and see what was going on and check to see if someone has left out the door. During an interview on [DATE] at 2:41 P.M., ADM said the incident with Resident #289 was situational . He said the facility had guidelines in place to prevent this incident from reoccurring. He said he loved to see his residents sitting outside, but safety always came first. He said he was not working at the facility when the incident occurred. He said he did not have all the facts about the incident with the Resident #289 or Resident #290. He said safety would be an issue for a resident that eloped the facility and crossed 4 lanes of traffic. He said the risk for the Resident #289 and Resident #290 could have been anything from missing meds to an injury. The noncompliance was identified as PNC. The noncompliance began on [DATE] and ended on [DATE]. The facility corrected the noncompliance before the survey began.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to treat each resident with respect and dignity and provide care in a ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to treat each resident with respect and dignity and provide care in a manner that promotes maintenance or enhancement of his or her quality of life for 1 of 1 resident (Resident #57) reviewed for resident rights. The facility failed to ensure CNA S treated Resident #57 with respect and dignity when CNA S left Resident #57 exposed to the hallway after leaving her room. These failures could place residents at risk for diminished quality of life, loss of dignity, and self-worth. Findings included: Record review of Resident #57's face sheet, dated 12/05/24, indicated she was a [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included dementia (the loss of cognitive functioning to such an extent that it interferes with a person's daily life and activities), and anxiety disorder (a mental health condition that causes uncontrollable and excessive feelings of fear or anxiety that can significantly impair a person's daily life). Record review of Resident #57's quarterly MDS assessment, dated 10/22/24, indicated she had a BIMS score of 10, which indicated moderate cognitive impairment. She was able to make herself understood and she was able to understand others. During an interview on 12/02/24 at 09:38 AM, Resident #57 said she asked CNA S to leave her room and CNA S left her brief halfway off of her when she left the room. She said the sheet was left off of her, the bedside table was out of reach, and the door was left open. She said she was exposed to the hallway. She said this made her feel upset and she was worried someone down the hall may see her exposed. During an interview on 12/05/24 at 7:45AM, Resident #57 said after CNA S left her uncovered she was upset and the nurse working that night came in and fixed her brief and covered her back up. This surveyor attempted to call the nurse named by the resident two times. This surveyor did not receive a return call. During an interview on 12/05/24 at 8:45AM, CNA S said she was taking care of Resident #57 on 10/08/24. She said the resident refused care from her and asked her to leave her room. She said she left the sheet and blanket pulled back and the resident had a brief on and was exposed to the hallway when she left the room. She said she did not close the door. She said she notified the nurse that Resident #57 refused care and the nurse completed the care of the resident. During an interview on 12/05/24 at 9:18AM, the Activity Director said Resident #57 reported to her the morning of 10/08/24 that during the early morning hours she asked CNA S to leave her room and the aide left her sheet pulled back and she was left exposed to the hallway with her brief halfway on. During an interview on 12/05/24 at 1:44PM, the ADON said she expected the resident to have been covered and the door to be closed so the resident was not exposed to the hallway. During an interview on 12/05/24 at 1:54PM, the DON said the Activity Director reported to her that the resident had reported to the Activity Director about the incident that had occurred between Resident #57 and CNA S. She said she interviewed the resident and the resident reported to her that CNA S left her exposed to the hallway. She said she expected the aide to cover the resident and shut the door to provide privacy. She said the risk was embarrassment or a dignity issue to the resident. During an interview on 12/05/24 at 2:10PM, the Administrator said he expected the aide to maintain the resident's dignity. He said the risk was lack of dignity to the resident. Record review of the facility's policy, Perineal Care, last revised 04/10/23, stated: .4. Perineal care for Female: . .b. Drape resident with linens to provide privacy. Keep resident covered throughout procedure, exposing areas as needed . Record review of the facility's policy and procedure, revised 08/14/2022, titled, Resident Rights reflected The staff will abide by and protect resident rights in accordance with state and federal guidelines.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents had the right to reside and receive se...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents had the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences except when to do so would endanger the health or safety of the resident or others for 1 of 6 residents (Resident #35) reviewed for reasonable accommodations of needs. The facility failed to ensure Resident #35 had a call light within reach. This failure could place residents at risk of possible falls, major injuries, hospitalization, and unmet needs. Findings include: Record review of Resident #35's face sheet dated 12/05/24 reflected an [AGE] year-old female who was admitted to the facility on [DATE]. Resident #35 had diagnoses which included: legal blindness, glaucoma secondary to other eye disorders, left eye, severe stage (a group of eye conditions that can cause blindness) and fracture of unspecified part of neck of right femur. Record review of Resident #35's MDS, dated [DATE], reflected Resident #35 was sometimes understood and sometimes understood others. Resident #35's BIMs score was a 4, which indicated severe impaired cognition. Resident #35 required substantial or maximal assistance with all ADLs. Record review of Resident #35's care plan dated 7/10/24 reflected Resident #35 was a high fall risk and had impaired physical mobility. The interventions included encourage her to call for assistance and provide appropriate level of assistance to promote safety of resident. During observations of Resident #35's call light not within reach were made in room at the following times: -12/02/24 at 9:49 A.M. Call light hanging in headboard of bed and bed mattress elevated from headboard. -12/02/24 at 10:15 A.M. Call light hanging in headboard of bed and bed mattress elevated from headboard. -12/02/24 at 11:42 A.M. Call light hanging in headboard of bed and bed mattress elevated from headboard. -12/02/24 at 2:12 P.M. Call light hanging in headboard of bed and bed mattress elevated from headboard. -12/02/24 at 3:22 P.M. Call light hanging in headboard of bed and bed mattress elevated from headboard. -12/03/24 at 9:30 A.M. Call light on floor beside bed. -12/03/24 at 2:23 P.M. Call light on floor beside bed. -12/03/24 at 3:47 P.M. Call light on floor beside bed. -12/04/24 at 10:36 A.M. Call light on floor beside bed. -12/04/24 at 1:47 P.M. Call light on floor beside bed. During an interview on 12/5/2024 at 8:34 A.M., CNA O said the aides are responsible for ensuring the resident call light was within reach. She said Resident #35 was able to use her call light. She said anything could happen to her and she always need her call light. She said Resident #35 could fall, choke or anything and she would not be able to call for help. During an interview on 2/5/2024 at 8:39 A.M., CNA GG said everyone was responsible for ensuring residents call lights are assessable. She said Resident #35 could use her call light She said negative effects of her not having her call light assessable was if she needed help, she could not call for help. She said call lights needed to be always assessable for residents. During an interview on 12/5/2024 at 8:45 A.M., LVN D said anyone walks in a resident's room was responsible for ensuring the resident call light are assessable to them. She said she had never seen Resident #35 use her call light, but it should still be available to her. She said the negative effects of Resident #35 not having her call light assessable was staff will not know her needs. During an interview on 12/5/2024 at 10:23 A.M., the ADON said the aides are responsible for ensuring that the call lights assessable for the residents. She said the nurse should follow-up with ensuring the call light was accessible for the resident. She said Resident #35's call light should be accessible for her to use. She said the negative effects of Resident #35 not having her call light within reach would be she could not stress her need help. During an interview on 12/5/2024 at 12:55 P.M., the DON said Resident #35 was not going to use her call light. She said the CNA, Charge Nurse, anybody walking by the resident's room, or any staff members can make sure a resident had a call light within reach. She said the negative effects of a resident not to have a call light within reach would be they could not call for help. She said the resident could fall and hurt themselves. During an interview on 12/5/2024 at 2:41 P.M., the ADM said Resident #35 call light should be on her bed. He said all staff were responsible to ensure that the resident's call lights were within reach. He said the negative effects of a resident not having a call light within reach they would not be able to alert us of their needs. Record review of facility's Call Lights Answering Policy, revised 01/19/2023, reflected The staff will provide an environment that helps meet the resident's needs by answering call lights appropriately . When leaving the room, be sure the call light is placed within the resident's reach.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0577 (Tag F0577)

Could have caused harm · This affected 1 resident

Based on interview, and record review the facility failed to post in a place readily accessible to residents, and family members and legal representative of residents, the results of the most recent s...

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Based on interview, and record review the facility failed to post in a place readily accessible to residents, and family members and legal representative of residents, the results of the most recent survey including any plans of correction without identifying information about complainants or residents for 2 of 2 survey results binders reviewed. The facility failed to ensure the most recent abbreviated standard survey results, exit date 08/15/24, was posted in the survey results book. This failure could place residents at risk of not being aware of past and current violation findings from state surveys and investigations conducted in the facility. Findings included: During a record review on 12/03/24 at 11:23 AM, this surveyor reviewed the survey/inspection results book in the lobby of the facility. The most recent state visit result in both binders was dated 12/01/23. During a record review on 12/04/24 at 08:28 AM, this surveyor reviewed the survey/inspection results book in the lobby of the facility. The most recent state visit result in both binders was dated 12/01/23. During an interview on 12/04/24 at 04:25 PM, RNC R said they do not have a policy related to the survey results book being updated. She said the book should have the inspection and survey results including those that have citations. During an interview on 12/05/24 at 01:29 PM, RNC R said the Administrator was responsible for updating the survey results book. She said she was unsure how many visits were missed but the books were updated after this surveyor's last interview. During a record review on 12/05/24 at 01:32 PM, this surveyor reviewed the survey/inspection results books. They were updated and included the previously missing 8/15/24 visit. During an interview on 12/05/24 at 2:10PM, the Administrator said he was responsible for ensuring the survey results books were up to date in the lobby. He said there was not a risk to the resident because of the books not being completely up to date.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure individuals with mental health disorders were provided an a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure individuals with mental health disorders were provided an accurate Preadmission Screening and Resident Review (PASRR) Screenings for 1 of 4 residents (Resident #76) reviewed for PASRR. The facility failed to refer Resident #76 for PASRR review following new mental illness diagnosis of major depression disorder (mood disorder that causes persistent sadness and loss of interest) on 05/13/24. This failure could place residents at risk of not receiving needed assessments (PASRR Evaluation), individualized care, and specialized services to meet their needs. Findings included: Record review of Resident #76's face sheet dated 12/03/24, indicated a 64-years-old female who admitted to the facility on [DATE] and readmitted on [DATE]. Resident #76 had diagnoses including cerebral infarction (is a serious condition that occurs when blood flow to the brain is blocked, resulting in brain tissue death), brief psychotic disorder (severe mental illnesses that cause a person to lose touch with reality and have abnormal thinking and perceptions), and psychoactive substance use. Record review of Resident #76 Diagnosis Report dated 12/04/24 indicated Major depressive disorder, recurrent. Start date 05/17/24. Record review of Resident #76's quarterly MDS assessment dated [DATE] indicated Resident #76 was sometimes understood and usually understood others. Resident #76 had unclear speech. Resident #76 was rarely/never understood so a BIMS was unable to be completed. Resident #76 had short-and-long term memory recall problems. Resident #76 had severely impaired cognitive skills for daily decision making. Resident #76 had an active diagnosis of depression. Record review of Resident #76's care plan dated 10/03/24 indicated antidepressant related to diagnosis of major depressive disorder (07/17/24) as evidence by Sertraline (is a medication used to manage and treat the major depressive disorder) and Bupropion (is an antidepressant medication used to treat depression). Intervention included in house psych services as needed. Record review of Resident #76's undated Mental Illness/Dementia Resident Review, Form 1012, completed by the previous MDS Coordinator, MDS RN K, indicated Resident #76 had a diagnosis of mental illness that met the Code of Federal Regulations definition. Resident #76 mental diagnosis was a new diagnosis as of 05/13/24. MDS RN K indicated Resident #76 had a primary diagnosis of dementia assigned on 05/13/24. Resident #76 Form 1012 was not signed by the nursing facility physician or local mental health authority/local behavioral health authority. Resident #76's Form 1012 did not indicate if a new PASRR Level 1 was submitted. During an interview on 12/04/24 at 3:11 p.m., MDS LPN J said she could not find a diagnosis of dementia for Resident #76. She said she did not know why MDS RN K filled out Resident #76's Form 1012 with a primary diagnosis of dementia. She said Resident #76's Form 1012 was never completed or submitted. She said Resident #76 had a new diagnosis of major depressive disorder added 05/13/24. She said a new PASRR Level 1 should have been submitted to the Local Intellectual and Developmental Disability Authority. She said the Local Intellectual and Developmental Disability Authority then would have completed a PASRR evaluation to determine if the resident qualified for mental illness. She said Resident #76's not having another PASRR Level 1 submitted after her new mental illness diagnosis, would not have been found unless the facility had done an audit. She said failure to complete a form 1012 on Resident #76 resulted in her not receiving the proper evaluation from PASRR services or receiving additional services. She said Resident #76 was receiving in house psych service and was seen last on 10/11/24. She said she was responsible for ensuring all PASRR level 1 were completed and completing the Form 1012 when a resident had a new mental illness. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said she had been in her current position since September 2024. She said she did not have a lot of knowledge yet about the PASRR process. She said major depressive disorder was a mental illness. She said she believed the social worker was responsible for completing PASRR Level 1s when a resident had a new mental illness. During an interview on 12/05/24 at 3:32 p.m., the Administrator said if a resident had a new mental illness diagnosis, he would hope the local mental authority submitted a new PASRR Level 1. He said once the facility was notified of the new mental illness diagnosis, the MDS Coordinator and Social Worker would coordinate with the local mental authority to provide the services the resident needed. He said if a PASRR Level 1 was not completed then a resident could not receive services they needed. Record review of an undated facility's PASRR Pre-admission Process Flow policy indicated .when to utilize Form 1012 (This form is to be completed by MDS) .a determination that the PL1 was filled out incorrectly after patient admitted .an individual's diagnosis is changed .a survey determines the PL1 is incorrect or needs review . The policy did not address updating the PASRR Level 1 after a new mental illness diagnosis.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and records reviews, the facility failed to develop and implement a comprehensive person-center...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews and records reviews, the facility failed to develop and implement a comprehensive person-centered care plan for each resident to ensure the comprehensive care plan described the services and interventions to be used to attain and maintain the resident's practicable physical, mental, and psychosocial well-being for 2 (Resident #63 and Resident #80) of 18 residents reviewed for care plans. The facility failed to ensure Resident #63, per her care plan intervention, had a pillow placed in her wheelchair due to leaning on 12/02/24 and 12/03/24. The facility failed to document/monitor Resident #80's oral intake per her care plan intervention due to her altered nutritional status in November 2024. These failures could place residents at risk of not having their individualized needs met, and a decline in their quality of care and life. Findings included: Record review of Resident #63's face sheet dated 12/02/24, indicated an 84-years-old female who admitted to the facility on [DATE]. Resident #63 had diagnoses including Alzheimer's disease (is a brain disorder that gradually destroys memory and thinking skills, and eventually the ability to perform everyday tasks), muscle weakness, and pain. Record review of Resident #63's quarterly MDS assessment dated [DATE] indicated Resident #63 was rarely/never understood and rarely/never understood others. Resident #63 had unclear speech. Resident #63 could not complete the BIMS assessment due to being rarely/never understood. Resident #63 had short-and-long term memory recall problem. Resident #63 had severely impaired cognitive skills for daily decision making. Resident #63 used a wheelchair as a mobility device. Resident #63 required substantial/maximal assistance for chair/bed-to-chair transfer. Record review of Resident #63's care plan dated 10/20/24 indicated impaired physical mobility related to limited joint mobility causes resident to higher risk of falling as evidence by substantial/maximal assistance for chair/bed-to-chair transfer, left sided weakness, and uses wheelchair. Intervention included place pillow in resident's wheelchair for resident's comfort. Resident #63 leans in wheelchair. Record review of Resident #63's grievance dated 10/23/24, completed by a family/friend indicated .Resident #63 not positioned appropriately in wheelchair at times . During an observation on 12/02/24 at 4:30 p.m., Resident #63 was sitting in her wheelchair at the nursing station. Resident #63 was leaning to the right in her wheelchair. Resident #63 did not have a pillow on the right side of her wheelchair. During an observation on 12/03/24 at 5:08 p.m., Resident #63 was sitting in her wheelchair at the nursing station. Resident #63 was leaning to the right in her wheelchair with her feet crossed. Resident #63 did not have a pillow on the right side of her wheelchair. Record review of Resident #80's face sheet dated 12/02/24, indicated a 59-years-old female who admitted on [DATE] and readmitted on [DATE]. Resident #80 had diagnoses including cerebral infarction (is a serious condition that occurs when blood flow to the brain is blocked, resulting in brain tissue death), hemiplegia (is a condition that causes paralysis or weakness on one side of the body, usually due to brain or spinal cord injuries) and hemiparesis (is a condition that causes weakness or an inability to move on one side of the body) following cerebral infarction affecting unspecified side, gastrostomy status (is the placement of a feeding tube through the skin and the stomach wall), and dysphagia (difficulty swallowing). Record review of Resident #80's significant change in status MDS assessment dated [DATE] indicated Resident #80 was usually understood and usually understood others. Resident #80 had a BIMS score of 10 which indicated moderate cognitive impairment. Resident #80 required substantial/maximal assistance for eating. Resident #80 had a feeding tube while not and while a resident within the last 7 days. Resident #80 had a mechanically altered diet. Resident #80 received 25% or less of total calories through tube feeding. Record review of Resident #80's care plan dated 10/08/24 indicated altered nutritional status related to missing teeth as evidence by diet: regular, mechanical soft, and thin liquids. Intervention included monitor oral intake of food and fluid. Record review of Resident #80's ADL function report dated November 2024 indicated: *11/01/24-11/07/24: No documented breakfast, lunch, or dinner intake. *11/08/24: No documented breakfast or lunch. *11/09/24-11/12/24: No documented breakfast, lunch, or dinner intake. *11/13/24-11/14/24: No documented breakfast or lunch. *11/15/24-11/17/24: No documented breakfast, lunch, or dinner intake. *11/18/24: No documented breakfast or lunch. *11/19/24-11/23/24: No documented breakfast, lunch, or dinner intake. *11/24/24-11/26/24: No documented breakfast or lunch. *11/27/24-11/30/24: No documented breakfast, lunch, or dinner intake. During an interview on 12/05/24 at 11:57 a.m., LVN N said she had been working at the facility for a year. She said she worked the 200 and 100 halls. She said she had taken care of Resident #63 and Resident #80. She said the CNAs were responsible for documenting a resident's meal intake. She said the CNAs were supposed to document in the facility's electronic charting system in the ADL section. She said charting should be done after every meal. She said documenting a resident meal intake was important to keep tracking of how much the resident was eating. She said it was important to know a resident's intake for weight loss concerns and monitor the resident's nutritional status. She said the meal intake provided tracking and trending information for dietary. She said it also helped the facility or dietician know if the resident needed dietary supplements. She said the LVNs were supposed to ensure the CNAs documented the resident's oral intakes after meals. She said Resident #63 wiggled a lot in her chair. She said the facility had tried a different chair beside the wheelchair to help with her leaning and comfort. She said CNAs were supposed to put a pillow in Resident #63's wheelchair. She said the LVNs should be checking Resident #63's wheelchair to ensure she had a pillow in place. She said the pillow in Resident #63's wheelchair was for pressure relief and comfort. She said Resident #63's pillow was to prevent skin breakdown. She said care plans were to be followed by the CNAs and the nurses. She said the care plan was the facility's directions for individualized resident care. She said it was the responsibility of the LVNs to communicate all the needs of the residents to the CNAs. During an interview on 12/05/24 at 1:26 p.m., CNA O said CNAs were responsible for charting the resident's meals and snacks. She said she was supposed to document each meal in the facility's electronic charting system. She said the resident's care plan interventions were important to follow to take proper care of them. She said charting the resident's meal intakes were important to know how they ate and monitor their weight. She said not charting a resident's meal intakes could make the facility not know the resident was losing weight. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said CNAs were responsible for charting all resident's meal intakes. She said the CNAs should be charting the meal intake amounts in the facility's electronic charting system. She said it was important to keep up with Resident #80's meal intakes. She said it was important to chart meal intake to monitor for weight loss per Resident #80's care plan intervention. She said the charge nurse should be ensuring the CNAs were charting meal intakes. She said Resident #63 had a high back wheelchair and the facility was trying to get her a different type of chair. She said Resident #63 pushed out the pillows staff placed in the wheelchair. She said the CNAs were supposed to place a pillow on her right side in the wheelchair. She said the pillow in Resident #63's wheelchair was to prevent skin breakdown and comfort. She said the charge nurses were supposed to ensure the CNAs placed a pillow in Resident #63's wheelchair per Resident #63's care plan intervention. She said the care plan and interventions were developed to identify the resident's needs and show how the facility was going to address the problem. During an interview on 12/05/24 at 3:32 p.m., the Administrator said the nursing department was responsible for following the resident's care plan interventions. He said the CNAs should be charting the resident's meal intakes before the end of their shift. He said it was important to monitor the resident's meal intake to monitor their appetite, intake, and decline. He said primarily the nursing staff were responsible for placing a pillow in Resident #63's wheelchair. He said but if any staff saw Resident #63's pillow not in place, they needed to notify the nursing staff. He said Resident #63's pillow was important for proper positioning. He said the facility needed to educate the staff on following the resident's plan of care and documenting. Record review of a facility's Care Plan-Process policy reviewed 02/12/2020, indicated .the team directs care planning towards attaining and maintaining the highest optimal physical, psychosocial, functional status .the plan of care identifies the .problem .interventions, discipline specific services, and frequency . Record review of a facility's Support Surfaces and Repositioning/Managing Tissue Loads-General Information policy revised 07/2018, indicated .Patients/Residents will be repositioned and/or placed on support surface selected in accordance with generally accepted guidelines .prevent direct contact between bony prominence and support surface .individualize the selection and periodic re-evaluation of a seating support and associated equipment for posture and pressure redistribution .inspect and maintain all aspect of a seating support surface to ensure proper functioning and meeting of the individual's needs . Record review of a facility's Meal Intake Documentation policy revised 01/12/2020, indicated .For resident whose nutritional status has been identified as inadequate, maintaining and/or improving the nutritional status, staff will monitor and document the amount of food the resident is consuming at each meal .meal intake of all residents will be monitored .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents who were unable to carry out activit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents who were unable to carry out activities of daily living received the necessary services to maintain good nutrition, grooming, personal and oral hygiene for 1 of 5 residents (Resident #80) reviewed for ADL (activities of daily living) care. The facility failed to ensure Resident #80 was gotten out of bed in November 2024. This failure could place residents who required assistance from staff for ADLs at risk of not receiving care and services to meet their needs which could result in feelings of poor self-esteem, decrease socialization and skin breakdown. Findings included: Record review of Resident #80's face sheet dated 12/02/24, indicated a 59-years-old female who admitted on [DATE] and readmitted on [DATE]. Resident #80 had diagnoses including cerebral infarction (is a serious condition that occurs when blood flow to the brain is blocked, resulting in brain tissue death), hemiplegia (is a condition that causes paralysis or weakness on one side of the body, usually due to brain or spinal cord injuries) and hemiparesis (is a condition that causes weakness or an inability to move on one side of the body) following cerebral infarction affecting unspecified side, gastrostomy status (is the placement of a feeding tube through the skin and the stomach wall), and dysphagia (difficulty swallowing). Record review of Resident #80's significant change in status MDS assessment dated [DATE] indicated Resident #80 was usually understood and usually understood others. Resident #80 had a BIMS score of 10 which indicated moderate cognitive impairment. Resident #80 did not reject care which included ADL assistance. Resident #80's MDS assessment indicated doing things with groups of people and going outside to get fresh air when the weather was good, was somewhat important to her. Resident #80's mobility device was a wheelchair. Resident #80 was dependent for chair/bed-to-chair transfer. Record review of Resident #80's care plan dated 10/08/24, indicated impaired physical mobility related to history hemiplegia or hemiparesis, stroke, and cardiovascular disease (is a term for a group of disorders that affect the heart and blood vessels) as evidence by left side weakness, left upper extremities weakness, left ankle joint pain, and left hip joint pain. Intervention included provide appropriate level of assistance to promote safety of resident. Record review of Resident #80's ADL function report dated November 2024 indicated: *11/01/24 at 3:46 p.m.: Transfer did not occur (CNA KK). *11/08/24 at 9:42 p.m.: Transfer did not occur (CNA NN). *11/12/24 at 6:55 p.m.: Transfer did not occur (CNA NN). *11/13/24 at 8:31 p.m.: Transfer did not occur (CNA NN). *11/14/24 at 6:55 p.m.: Transfer did not occur (CNA NN). *11/17/24 at 5:38 a.m.: Transfer did not occur (CNA NN). *11/18/24 at 7:20 p.m.: Transfer did not occur (CNA LL). *11/24/24 at 9:01 p.m.: Transfer did not occur (CNA MM). *11/25/24 at 9:55 p.m. Independent with no setup or physical help from staff (CNA MM). *11/26/24 at 8:21 p.m.: Transfer did not occur (CNA MM). During an interview and observation on 12/02/24 at 10:43 a.m., Resident #80 was lying in her bed. Resident #80 said she wanted to get out of the bed. She started crying. Resident #80 said she had bed in her bed for a whole month. She said she ate, slept, and used the bathroom in her bed. She said she was missing her Geri-chair and the facility would not put her in a wheelchair. Resident #80 had a wheelchair at her bedside with the footrest and other items on the seat. Resident #80 said the wheelchair was another family member and the Geri-chair she used was taken from her. During an observation on 12/04/24 at 1:00 p.m., Resident #80 was lying in her bed. Observed CNA E and CNA L working the 100 hall. During an observation on 12/04/24 at 2:00 p.m., Resident #80 was lying in her bed. During an observation and interview on 12/04/24 at 4:05 p.m., Resident #80 was sitting at the nursing station. She said CNA F had just gotten her up and she was happy. She said she had asked staff this morning to get her up though. On 12/05/24 at 11:31 a.m., called CNA E and left voice mail. No return call before or after exit. On 12/05/24 at 11:32 a.m., called CNA L and unable to leave message. On 12/05/24 at 11:34 a.m., called CNA F and left voice mail. No return call before or after exit. During an interview on 12/05/24 at 11:57 a.m., LVN N said a resident should be gotten out of bed when they wanted. She said the residents should be asked daily if they wanted to be gotten up. She said if Resident #80 asked to be gotten up then accommodations should have been made for her. She said getting a resident out of the bed was important for socialization and skin integrity. She said not getting a resident out of the bed could cause depression, low self-esteem, and feeling neglected. She said CNAs should be getting the resident out of the bed. She said the nurses should be ensuring the residents who asked are gotten up and other residents were offered. She said the nurses should be ensuring this during rounding or med pass. During an interview on 12/05/24 at 1:26 p.m., CNA O said the resident should be gotten out of the bed every day or when they wanted to. She said CNAs should document the transfer on the facility's electronic charting system. She said getting the resident out of the bed was important to prevent breakdown, keep the bones active, and not be in the bed all day. She said when a resident stay in the bed, it could cause skin breakdown, loss of mobility, and depression. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said CNAs were responsible for getting the residents out of the bed. She said the residents should be gotten out of the bed upon request. She said the CNAs should be charting the transfer in the facility's electronic charting system. She said the charge nurse should be ensuring the residents who requested to be gotten up, did indeed get up. She said Resident #80 did not like the Geri-chair but wanted to sit in a wheelchair. She said Resident #80 did like to get out of the bed. She said she did not feel the wheelchair was the safest option for Resident #80. She said her stroke had affected her posture and caused weakness. She said Resident #80 was placed at the nursing station to be monitored while in the wheelchair. She said staff members were afraid of Resident #80. She said staff members were reluctant to assist Resident #80 because of her previous abuse allegations towards staff. She said she had instructed staff to still assist Resident #80, but with a partner and she also had a camera in the room. During an interview on 12/05/24 at 3:32 p.m., the Administrator said the CNAs were responsible for getting the resident out of the bed. He said the charge nurse should be ensuring it was happening. He said it was important for the residents to get out of the bed for socialization, relieving pressure, and increases quality of life. Record review of a facility's ADL Care-Transfer Techniques policy reviewed 06/19/23, indicated .staff will provide safe and effective transfer technique for residents in accordance to standard practice guidelines .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents received care, consistent with profe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents received care, consistent with professional standards of practice, to prevent pressure ulcers based on the comprehensive assessment for 1 of 5 Residents (Resident #65) whose record were reviewed for skin integrity. The facility failed to ensure Resident #65's pressure-relieving mattress (is designed to distribute the patient's body weight over a broad surface area and help prevent skin breakdown) was on the correct settings. This failure could place residents at risk for developing pressure ulcers and could contribute to developing avoidable pressure ulcers. Findings included: Record review of Resident #65 face sheet dated 12/02/24 indicated a 76-years-old female admitted to the facility on [DATE]. Resident #65 had diagnoses including metabolic encephalopathy (is a brain dysfunction caused by a chemical imbalance in the blood that affects the brain), urinary tract infection (is a common bacterial infection that occurs in the urinary tract, which includes the bladder, kidneys, and urethra), Type II diabetes (is a condition that occurs when the body doesn't use insulin properly, leading to high blood sugar levels), pressure ulcer of right bittock, unstageable (is a type of bed sore that occurs when too much pressure is applied to a specific area of the skin over a long period of time), and pressure ulcer of left buttock, stage 4 (is the most severe stage, characterized by full thickness tissue loss where the underlying muscle, tendon, or bone is exposed, often with significant damage to surrounding tissue, and a high risk of infection). Record review of Resident #65's significant change in status MDS assessment dated [DATE] indicated Resident #65 was usually understood and usually understood others. Resident #65's BIMS score was not completed. Resident #65 was dependent for roll left and right and lying to sitting on side of bed. Resident #65 weighed 155 pounds. Resident #65 had one stage 3 pressure ulcer and one stage 4 pressure ulcer. Resident #65 received turning/repositioning program, nutrition or hydration intervention, and pressure ulcer/injury care as skin and ulcer/injury treatment. Record review of Resident #65's care plan updated 12/02/24 indicated skin breakdown: at risk for/actual related to stage 4 pressure ulcer, history cardiovascular disease, and history of pressure injury (09/24/24) as evidence by pressure ulcer risk: severe, weight loss in the last month, confined to bed most of time, wound, and incontinent of bowel. Intervention included position resident properly; use pressure-reducing or pressure-relieving device if indicated. Record review of Resident #65's VOHRA Wound Evaluation and Management Summary dated 11/19/24, indicated .patient [Resident #65] has wounds on her left buttock .left heel .stage 4 pressure wound of the left buttock full thickness .duration: greater than 237 days .wound size (Length x Width x Depth) 4.9x7x1.5 centimeters .wound progress: improved evidence by decreased depth, decrease surface area .Unstageable Deep Tissue Injury .duration: greater than 14 days .wound size 1x1xnot measurable .wound progress: improved evidenced by decreased surface area . Record review of a facility's wound report dated 11/25/24-12/02/24 indicated .Resident #65 .assessment date 11/26/24 .admitted with on 09/24/24 .stage 4 left buttock .improved .4.5x6.3x2.7 centimeters .assessment date 11/26/24 .facility acquired on 11/11/24 .unstageable left heel .resolved 11/26/24 . Record review of Resident #65's weight record dated 12/04/24 indicated: *11/07/24 145 pounds *10/07/24 149.4 pounds *09/24/24 154.8 pounds During an observation on 12/02/24 at 9:50 a.m., Resident #65 was lying in bed with a friend at the bedside. Resident #65 spoke on and off then closed eyes as if falling asleep. Resident #65 words were unclear and garbled. Resident #65's pressure relieving mattress weight setting was 250 pounds. During an observation on 12/03/24 at 3:17 p.m., Resident #65 was lying in her bed asleep. Resident #65's pressure relieving mattress weight setting was 250 pounds. During an observation on 12/04/24 at 2:14 p.m., Resident #65 was lying in her bed. Resident #65's pressure relieving mattress weight setting was 250 pounds. During an interview on 12/05/24 at 12:35 p.m., WCLVN G said Resident Service and the LVNs were responsible for the resident's pressure relieving weight settings. She said she was responsible for ensuring the resident who needed a pressure relieving mattress had one or addressed any issues with it. She said she did not know if the Resident Service and LVNs were supposed to check the setting every shift or every morning. She said it was important for the weight settings to be correct to prevent or prevent further deterioration of a pressure wound. She said she did not know Resident #65's weight setting was not correct on her pressure relieving mattress. During an interview on 12/05/24 at 1:07 p.m., the Resident Service said she was only responsible for making sure the residents had a pressure relieving mattress. She said she had nothing to do with the bed setting. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said the Resident Service was responsible for the weight settings on the pressure relieving mattress. She said the wound care nurse and LVNs should ensure the weight settings are correct. She said if the weight settings were not correct, the mattress would not do its job. She said when the bed weight settings were not correct, it could cause skin issues, breakdown, and new or worse skin breakdown. During an interview on 12/05/24 at 3:32 p.m., the Administrator said the charge nurses or nurse manager were responsible for the pressure relieving mattress settings. He said too much, or not enough pressure would cause the resident to not lay right. He said incorrect settings could cause pressure areas. During an interview on 12/05/24 at 4:28 p.m., LVN D said the wound care nurse was responsible for the bed setting on the pressure relieving mattresses. She said the wound care nurse was supposed to check the bed setting every day. She said some residents had an order on the treatment administration record. She said the correct bed settings were important for skin integrity. She said when the bed settings were not correct then it placed the resident at risk for skin breakdown. She said she was taking care of Resident #65. She said she had not noticed Resident #65's bed weight setting was on 250 pounds. Record review of a facility's Support Surface and Repositioning/Managing Tissue Loads-General Information policy revised 07/2018, indicated .support surface will be chosen to meet the individual's needs .pressure redistributing support surface are designed to either increase the body surface area that comes in contact with the support surface or to sequentially alter the parts of the body that bear load, thus reducing the duration of loading at any given anatomical site . Record review of a facility's An Overview of Wound Care policy dated 07/2018, indicated .to provide guidance to clinicians for educational purpose about skin and wound care with an emphasis on pressure ulcers/injuries and other common wounds .prevention and treatment strategies .provide appropriate, pressure-distribution, support surfaces .the effectiveness of pressure redistribution devices is based on their potential to address the individual resident's risk, the resident's response to the product, and the characteristics and condition of the product .these products are more likely to reduce pressure effectively if they are used in accord with the manufacturer's instructions .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that each resident who was incontinent of bowe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that each resident who was incontinent of bowel/bladder and each resident with an indwelling catheter received appropriate treatment and services to prevent urinary tract infections, for 2 of 5 residents (Resident #65 and Resident #63) reviewed for quality of care. The facility failed to ensure CNA E and CNA L provided peri care/catheter care per the facility's policy for Resident #65 on 12/04/24. The facility failed to ensure, on 12/04/24, Resident #63 did not have feces on her thigh and brown stained creases on the legs portion of her brief. These failures could place residents at risk for urinary tract infections. Findings included: Record review of Resident #65 face sheet dated 12/02/24 indicated a 76-years-old female admitted to the facility on [DATE]. Resident #65 had diagnoses including metabolic encephalopathy (is a brain dysfunction caused by a chemical imbalance in the blood that affects the brain), urinary tract infection (is a common bacterial infection that occurs in the urinary tract, which includes the bladder, kidneys, and urethra), Type II diabetes (is a condition that occurs when the body doesn't use insulin properly, leading to high blood sugar levels), pressure ulcer of right bittock, unstageable (is a type of bed sore that occurs when too much pressure is applied to a specific area of the skin over a long period of time), and pressure ulcer of left buttock, stage 4 (is the most severe stage, characterized by full thickness tissue loss where the underlying muscle, tendon, or bone is exposed, often with significant damage to surrounding tissue, and a high risk of infection). Record review of Resident #65's significant change in status MDS assessment dated [DATE] indicated Resident #65 was usually understood and usually understood others. Resident #65's BIMS was not completed. Resident #65 was dependent for toileting hygiene. Resident #65 had an indwelling catheter (is a thin, hollow tube that is inserted into the bladder to drain urine and is left in place for a period of time) and was always incontinent of bowel. Resident #65 had a multi-drug resistant organism ( a bacterial infection caused by a microorganism that is resistant to multiple classes of antibiotics and antifungals), pneumonia (is a lung infection that causes the air sacs in the lungs to fill with fluid or pus, making it difficult to breathe), and septicemia (is a life-threatening infection that occurs when bacteria, viruses, or fungi enter the bloodstream). Record review of Resident #65's care plan dated 09/24/24 indicated urinary catheter related to anatomical or functional diagnosis as evidenced by foley catheter every 2 shift and change foley catheter every 30 days. An intervention included care and changing of urinary catheter as ordered. Record review of Resident #65's order summary report dated 11/01/24-12/04/24 indicated Foley Catheter 16 French every 2-shift, continuous gravity drainage and catheter care, Diagnosis: Retention of urine (is a condition that occurs when a person is unable to empty their bladder), start date 10/10/24. During an observation on 12/04/24 at 2:30 p.m., CNA E and CNA L provided Resident #65 with peri/catheter care. WCLVN G was also at the bedside. CNA E wiped Resident #65's catheter tubing with the disposable wipes four times. CNA E then wiped down Resident #65 perineum three times with disposable wipes. Resident #65's disposable wipes fell off the bedside table to the floor. Resident #65's disposable wipes fell open and the packaging was face down. WCLVN G picked up the disposable wipes and removed a few wipes from the package. WCLVN G then wiped the outside of the package with a sanitizing wipe, and then placed it back on Resident #65's bedside tray. CNA E wiped Resident #65's peri area two times with disposable wipes. CNA L slightly retracted Resident #65's labia majora (outer folds) and CNA E wiped down the middle three times with the disposable wipes. Record review of Resident #63's face sheet dated 12/02/24, indicated an 84-years-old female who admitted to the facility on [DATE]. Resident #63 had diagnoses including Alzheimer's disease (is a brain disorder that gradually destroys memory and thinking skills, and eventually the ability to perform everyday tasks), muscle weakness, and pain. Record review of Resident #63's quarterly MDS assessment dated [DATE] indicated Resident #63 was rarely/never understood and rarely/never understood others. Resident #63 had unclear speech. Resident #63 could not complete the BIMS assessment due to being rarely/never understood. Resident #63 had short- and long-term memory recall problems. Resident #63 had severely impaired cognitive skills for daily decision making. Resident #63 was dependent for toileting hygiene. Resident #63 was always incontinent for urine and bowel. Record review of Resident #63's care plan dated 10/20/24 indicated self-care deficit related to end stage Alzheimer's, hospice services, and history of seizures as evidence by dependent with toileting hygiene. Intervention included hospice and facility staff to perform ADL's. During an observation and interview on 12/04/24 at 2:40 p.m., WCLVN G performed a skin assessment of Resident #63 with the assistance of CNA F. WCLVN G detached Resident #63's brief to inspect her skin. The leg creases on Resident #63's brief was light brown but only urine was noted in the brief. WCLVN G instructed CNA F to clean a dark brown substance on Resident #63's thigh/buttock area. WCLVN G said it looked like something was left from the prior changing. CNA F cleaned Resident #63 rectum area then wiped towards her vagina. On 12/05/24 at 8:55 a.m., the female catheter care policy was requested from the Administrator and RNC T by email. During an interview on 12/05/24 at 9:30 a.m., RNC T provided a hard copy of Perineal Care policy and said it covered the catheter care procedure. On 12/05/24 at 11:31 a.m., called CNA E and left voice mail. No returned call before or after exit. On 12/05/24 at 11:32 a.m., called CNA L and unable to leave message. On 12/05/24 at 11:34 a.m., called CNA F and left voice mail. No return call before or after exit. During an interview on 12/05/24 at 12:35 p.m., WCLVN G said CNA E and CNA L were assigned to Resident #63 on 12/04/24. She said Resident #63's brief had brown stuff on it and there was leftover feces on her vagina/buttock area. She said the brown stained brief and left over feces could indicate Resident #63 was not cleaned properly the time before. She said CNA F wiped towards Resident #63's vagina instead of away. She said not cleaning Resident #63 properly placed her at risk for a urinary tract infection. She said the residents had a weakened immune system so they were susceptible to any type of infections. She said CNA E and CNA L did not properly do catheter care on Resident #65. She said once Resident #65 was positioned correctly, a second CNA was not needed for catheter care. She said Resident #65's legs could have been placed wider to allow for better cleaning. She said Resident #65's labia were not separated and cleaned properly. She said it would have been better practiced getting Resident #65 another package of wipes when hers fell on the floor. She said improper catheter care placed resident at risk for urinary tract infections. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said she expected staff to follow the facility's catheter care policy and procedure. She said she expected the residents to be clean after incontinent care was provided. She said she expected nursing staff to clean away from the vagina, always clean front to back. She said she expected basic infection control measures to be followed during catheter and incontinent care. She said improper catheter care or incontinent care placed the residents at risk for urinary tract infections. During an interview on 12/05/24 at 3:32 p.m., the Administrator said he expected the CNAs to provided proper care to the residents. He said Resident #63 should not have residual feces from the previous changing. He said not cleaning feces from a resident skin had the potential to cause skin breakdown. He said the lack of cleanliness was not proper technique. He said he expected the CNAs to provide catheter care per the facility's policy. Record review of the facility's Perineal Care policy dated 04/22/2024, indicated .Staff will provide perineal care in accordance with the standard of practice to prevent skin breakdown and infection. Procedure: 4. PerineaI Care for Female: a. Assist resident to lie on their back with legs flexed at knees and spread apart. b. Drape resident with linens to provide privacy. Keep resident covered throughout procedure, exposing areas as needed. c. Wash and dry resident's upper thighs. d. Wash labia majora. Use nondominant hand to gently retract labia from thigh. Use dominant hand to wash carefully in skinfolds. Wipe in direction from perineum to rectum. Repeat on opposite side using separate section of washcloth or new wipe. e. Gently separate labia with nondominant hand to expose urethral meatus and vaginal orifice. With dominant hand wash downward from pubic area toward rectum in one smooth stroke. Use a separate section of washcloth or new wipe for each stroke. Clean thoroughly over labia minora, clitoris, and vaginal orifice. Avoid tension on the urinary catheter if present and clean around it thoroughly . 8. Turn resident to clean all areas of buttocks with new wipe or section of washcloth wiping front to back to remove feces present. Observe for redness, bruising, open skin, rash, or other abnormalities .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to maintain acceptable parameters of nutritional statu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to maintain acceptable parameters of nutritional status, such as usual body weight or desirable body weight range and electrolyte balance, unless the resident's clinical condition demonstrated that this was not possible or resident preferences indicated otherwise for 1 of 3 residents (Resident #81) reviewed for nutrition. 1. The facility failed to follow the dietician's recommended tube feeding for Resident #81 to receive Glucerna 1.5 at 60 ml/hr beginning 9/14/24. 2. The facility failed to follow the dietician's recommendation of weekly weights beginning 11/15/24 for Resident #81. 3. The facility did not follow up on Resident #81's 9.12% weight loss in 3 months. These failures could place residents at risk for malnourishment, weight loss, skin breakdown, and decreased quality of life. Findings included: Record review of Resident #81's face sheet dated 12/3/24 indicated Resident #81 was a [AGE] year-old male that admitted [DATE] with diagnoses that included: Dysphagia following cerebral infarction (difficulty swallowing after a stroke where part of the brain experiences a blockage of blood flow), cognitive communication deficit (difficulty communicating due to cognitive impairment), surgical aftercare on the digestive system (feeding tube placed in abdomen). Record review of Resident #81's quarterly MDS assessment dated [DATE] indicated Resident #81 had unclear speech, was sometimes understood by others, and usually understood others. He had a BIMS score of 0, indicating severe cognitive impairment. The MDS indicated he had a weight loss of 5% or more in the last month or loss of 10% or more in the last 6 months. He had a feeding tube. Record review of Resident #81's care plan updated 12/3/24 for Resident #81 revealed he had altered nutritional status with enteral feedings with Glucerna 1.5 cal 0.08 gram-1.5 kcal/ml oral liquid, 80 ml/hr every 24 hours 1 time per day. He had a 135 ml flush every 4 hours. The care plan indicated Resident #81 required weights to be taken monthly and weekly (dated 8/1/24). Resident #81 had a dietician referral on 7/31/24. The care plan indicated Resident #81 had trending weight loss since admission. He had cognitive deficits with long term memory loss and expressive speech deficit. Record review of Resident #81's physician's orders dated 7/31/24 - 12/3/24 indicated: 8/1/24 Peg (feeding tube inserted through the abdomen w all and into the stomach) tube flush 135 cc every 4 hours. 10/6/24 - 12/3/24 Glucerna 1.2 cal, 0.06 gram-1.2 kcal/ml oral liquid 60 ml/hr every 24 hours on 1 time per day. 12/3/24 Glucerna 1.5 cal 0.08 gram-1.5 kcal/ml oral liquid 60 ml/hr peg tube every 24 hours 1 time per day. 12/3/24 Glucerna 1.5 cal 0.08 gram-1.5 kcal/ml oral liquid, 80 ml/hr every 2 shift for 21 hours. Record review of the electronic record indicated Resident #81 weights were: 11/3/24 152.8 lbs. 9/4/24 164.4 lbs. 8/9/24 176.6 lbs. Record review of the Nutrition Follow-up Note dated 9/14/24 indicated: [Resident #81] is followed regarding a 6.91% 30 day weight loss .He is NPO status and received Diabetisource AC at 65 mls every hour with 135 mls water every 4 hours .Goal to cease further 30 day significant weight loss. When available, D/C Diabetisource AC at 65 mls. Begin Glucerna 1.5 at 60 mls every hour .Weekly weights for monitoring. Record review of the Nutrition Follow-up Note dated 10/30/24 did not indicate type or amount of feeding. The note indicated Resident #81 weighed 164.4 lbs. and was NPO. Record review of a Nutrition Follow-up Note dated 11/15/24 indicated: [Resident #81] has experienced a significant weight loss NPO with enteral feeding of Glucerna 1.2. However, he should be on Glucerna 1.5 at 60 mls every hour .Please [hand] the correct formula. During an observation on 12/02/24 at 10:32 AM, Resident #81 was lying in a bariatric (heavy duty for larger patients) bed. He had Glucerna 1.2 60 ml/hr 135 ml flush every 4 hours . Feeding, water, and syringe was dated 12/2/24. The head of the bed was raised 30-45 degrees. He was on EBP. During an observation on 12/03/24 at 9:41 AM, Resident #81 was positioned on his left side with the head of the bed raised 30-45 degrees. His feeding tube was running. Glucerna 1.2 at 60 ml/hr with a 135 ml flush every 4 hours . During an interview on 12/03/24 at 9:43 AM, RN A said that was his second week working the hall. He looked at the electronic record and said [Resident #81]'s weights were: 11/3/24 152.8 lbs, 9/4/24 164.4 lbs, 8/9/24 176.6 lbs. He read the physician's orders aloud and said Glucerna 1.2 cal was ordered at 60 ml/hr with a 135 ml flush every 4 hours. RN A then went into Resident 81's room and said Yes, Glucerna 1.2 was running at 60 ml/hr with a 135 ml flush every 4 hours. He then went back to his computer and read the nutrition note for 11/15/24. He said Resident #81 should be on Glucerna 1.5 cal and they should have gotten an order from the doctor based on the dietary recommendations. He said the nutrition note from 11/15/24 indicated Resident #81 should be on weekly weights, but there were no weekly weights in the computer. He said according to the dietary note, they should have been getting weekly weights and they had not. He read the nutrition note from 10/30/34, then read the nutrition note from 9/14/24 and said Resident #81 should have been on Glucerna 1.5 cal since 9/14/24. RN said if dietary made a recommendation and they were not doing it, it was a problem. He said he would get a current weight for Resident #81 since the last weight was 11/3/24. During an interview and observation on 12/03/24 10:21 AM, RN A was pushing the mechanical lift out of Resident #81's room. He said Resident #81 weighed 149.4 lbs. He said he had just gotten his weight. During an interview on 12/03/24 at 11:33 AM, RN A said he did not know who was responsible for making sure dietary/nutritional recommendations were followed but thought it would be talked about in the care plan meetings. He said he would have never thought to look at the dietary recommendations because he looked at the MD orders. He said he did not know what nursing person was responsible to look at the dietary recommendations, but the process was, whomever saw the dietary recommendations would call the MD to get orders based on the dietary recommendations. RN A said he called the MD earlier and got orders for Resident #81 for Glucerna 1.5 cal. He said he was about to hang the Glucerna. He said the risk of not following the dietary recommendations was weight loss which Resident #81 had, and also poor nutrition. He said the risk of not following the recommendation of weekly weights was they would not know about changes with the resident. He said they did not know he had lost more weight until they weighed him that day. During a phone interview on 12/03/24 at 11:56 AM, Resident #81's MD said Resident #81's formula should have been addressed in September 2024 when the dietician ordered it. He was not aware of the significant weight loss. He said it was very important to know if Resident #81 was getting sufficient calories. He said the facility absolutely should have changed his Glucerna to 1.5 cal and done weekly weights when it was ordered by the dietician because he needed proper nutritional support. He said the 3-month 9.12% weight loss would not have a lasting impact on Resident #81 because he and the facility would work together to get his weight back up and on the right track. He expected to be notified of changes with residents. During an interview on12/03/24 at 12:12 PM, the dietician looked at her computer and said she recommended Glucerna 1.5 cal on 9/14/24, and on 11/15/24 when they had not changed his formula to Glucerna 1.5 cal, she recommended it again along with weekly weights. She said the DON or designee should have acted on these recommendations when they received them. She said on 9/14/24, she recommended the Glucerna 1.5 because of weight loss and wanted to increase his nutrition. She showed this surveyor on her email (sent email) where she had sent her recommendations to: Nutrition Services, the DON, and the ADON on 9/14/24. She showed this surveyor where she emailed (sent email) her dietary recommendations on 11/15/24 to: Nutrition Services, the DON, and the ADON, and she included the Regional RN on that email. She said there was no October 2024 weight documented. She said she did not have a good percentage on his weight loss. She said the DON and ADON were responsible for making sure dietary recommendations were followed and the risk of not following them were malnutrition and weight loss. During an interview on12/03/24 at 3:27 PM, LVN B said she had worked at the facility for 5 years. She said she was not sure who acted on dietary recommendations. She said it was probably the ADON or DON. In the past, the old ADON and DON would alert her verbally to dietary recommendations then she would see the new orders in the electronic chart. She said if she got recommendations from the dietician, she would call the MD and get orders for the recommendations, put the new orders in the electronic record, then call the family to let them know. She said she was not sure who was responsible for dietary recommendations currently, because they had new staff. She said the process was that the dietician gave the recommendations to the DON, then the DON would give them to her, or to the nurse for that resident, then she or that nurse would call the MD for the orders and put the new orders in the electronic record. During an interview on 12/03/24 at 3:50 PM, LVN C said the charge nurse on the hall for that particular resident was responsible for making sure the dietary recommendations were followed up on. She said if the dietician gave recommendations to her, then she would call the MD and if he agreed, get orders, then let the DON know about it. She said she did not know if the dietician emailed or provided the ADON or DON dietary recommendations. She said, ultimately, the DON was responsible for making sure the dietary recommendations were followed up on. She said if the dietician had recommendations, she needed to tell the charge nurse or DON, otherwise the nurses would not know they were there. During an interview on 12/03/24 at 5:01 PM, the DON and ADON said the Regional Nurse consultant provided them with an action plan regarding weight loss. The DON said she just got it on that day. The DON said she and the ADON were new and trying to find their way. The DON said the policies she provided, Enteral and Weight policies, were all they had that addressed Resident #81's weight loss, dietary recommendations, and proper feeding. During an observation on 12/05/24 at 7:46 AM, Resident #81 was in a bariatric bed, positioned on his right side. The head of the bed was up 35-45 degrees. Glucerna 1.5 at 80 cc/hr with 135 ml flush every 4 hours was running. The Glucerna was dated 12/4/24. During an interview on 12/05/24 at 8:53 AM, the ADON said she started to work at the facility 9/14/24. She said Resident #81 had lost a severe amount of weight and the MD should have been notified immediately, as soon as they saw a weight loss. She said Resident #81's weight loss was not addressed, and it was the responsibility of her and the DON to make sure dietary recommendations were acted upon. She said it was her understanding there would be an email from the dietician that went to her, the DON and the regional consultant nurses. She said it was up to her, the DON, or the nurses to get the orders from the MD related to the dietary recommendations. The ADON said after looking at her email better, she found the emails the dietician had sent on 9/14/24 and 11/15/24. She said she did not see the emails prior to that day. She said she had been in-serviced along with the DON regarding the weight log, and dietary recommendations along with keeping up with it monthly. She said communication came from the dietician monthly. She said from then on, they would definitely look at the dietary recommendations, see the weight loss, maybe re-weigh them, reach out to the MD and let the MD know the dietician recommendations and see if the MD had any other recommendations. She said before then, she did not know what the process was regarding dietary recommendations and notifying the MD. She said whatever the process was, it failed everywhere. She said she did not know Resident #81 had such a significant weight loss, and did not know he was ordered weekly weights. She said the process for weight loss was to notify the MD immediately, but that did not happen because she did not know about it. The ADON said going forward, she would monitor all weekly weights by looking in the electronic record. If the weights were not there, she would get them herself or have someone get the resident's weight so she could follow it. She said moving forward, she would be responsible for all weight loss and it would be her responsibility to let the DON know, notify the MD, and document what the MD said along with any new orders. She said she would document everything in the nurse's notes. The ADON said things went wrong when she was not trained as to what to do with weight loss, dietary recommendations or any of that. During an interview on 12/05/24 at 1:20 PM, the DON said the nurses will tell the CNA's when to do weights. She said all residents were weighed monthly but if they were weekly weights, she would put it in the computer and it would prompt the nurse to enter the weight in, so either the nurse would weigh the resident or let the CNA know she/he needed to. During an interview on 12/05/24 at 1:24 PM, the DON said she agreed Resident #81 had lost a severe amount of weight. She said the MD should have been notified of weight loss of 5% in 30 days, 7.5% in 90 days, and 10% in 180 days. She said it was her responsibility to make sure the dietary recommendations were acted upon. She said before this survey it was the responsibility of the charge nurses and the DON to let the MD know about dietary recommendations. The DON said there was a lapse and it was the fault of the prior ADON, but ultimately it was her responsibility. She said she saw the dietary recommendations the dietician emailed on 9/14/24 and 11/15/24. She said prior to the survey, she had another ADON that was responsible for the weights and dietary recommendations and that was not being done. She said the prior ADON had not been with them about 3 weeks but she was not taking care of things when she was here. She said she was ill and in and out of the facility in September 2024 and she was out for a week for DON orientation. She said she just missed the 11/15/24 email from the dietician. She said moving forward, she would automatically print out the dietary recommendations and verify that it was all done, by verifying it in the computer (orders the dietitian put in). If it was medication or something that had to be ordered by the MD, she said she would personally reach out to the MD to get the orders, or see if he had other orders. She said she would delegate that task to the ADON if she was not there. She said the weekly weights were not done that were ordered 11/15/24 for Resident #81 and that was part of the lapse. She said she had no excuse. The DON said moving forward, weights would be done at the beginning of every month. Dietary recommendations would be printed and kept in a binder that she would have. Weekly weights would be put in the computer by her, and she would monitor and let the nurses know of any changes. She said weekly weight was something in the dashboard in the computer and it would populate and the nurse would have to check off on it, to make sure it was done. She said the risk of not addressing weight loss could be malnutrition and/or malnourishment, more weight loss, muscle atrophy, and possible system failure. During an interview on 12/05/24 at 1:44 PM, the ADM said Resident #81's lost a severe amount of weight, and it was not addressed by the facility as it should have been. He said the DON and the IDT Team was responsible for making sure the dietary recommendations were acted upon. He said it was the responsibility of the DON to contact the MD and get orders. The ADM said he did not know how they got the dietary recommendations from the dietician. He said he did not know the process for dietary recommendations, contacting the MD, or weight loss. He said the whole process failed. He said for weight loss, the nurse should give the dietician recommendations and staff should immediately notify the MD and proceed with the orders that the MD and dietician gave. The ADM said he did not know why the weekly weights were not done or why the MD was not notified because the MD should have been notified as soon as weight loss was noticed. Record review of the facility's policy Enteral Nutrition for Closed System Nasogastric, Nasointestinal, Gastric and Jejunal Feeding Tubes, dated 1/12/2018 and revised 5/19/24, indicated: Policy: Enteral nutrition therapy will be performed in a safe manner by qualified licensed nurses according to standard practice guidelines. The policy did not address dietary recommendations or following MD orders. Record review of the facility's policy Weight Monitoring Policy, revised 1/12/20 and revised 5/19/23, indicated: Policy: Resident weights will be recorded and monitored at a minimum frequency monthly. 2.Monthly a)Monthly weights and re-weights results are to be recorded in the EHR: i.EMR>Nurse>weight log by the seventh day of every calendar month. b)Unplanned and undesired weight variance will be evaluated for significance utilizing the Resident Assessment Instrument Guidelines (RAI) and will be reweighed according to RAI guidelines as followed: i.5% in thirty (30) days ii.7.5% in ninety (90) days iii.10% in one hundred-eighty (180) days . d)Usual weight is defined as weight below established CMS benchmarks as defined in section (b) above. e)If the monthly weight gain or loss shows significance as indicated in (b) above, the resident is reweighed within twenty-four (24) hours to assure accuracy of weight. f) If the reweigh identifies there is an actual weight gain or loss according to RAI guidelines outlined in (b), the resident/family, physician, and the Registered Dietician are notified by the Nursing Department. The physician and family are notified via phone, the Registered Dietician via email. The date of such notification is documented in the nurse's notes in the EHR. g)The Registered Dietitian reviews the resident's nutritional status and makes recommendations for intervention in the nutritional therapy assessment if significant weight change is noted. h)Significant, unplanned changes in weights are reviewed at the Standards of Care Committee meeting. The Committee will also identify and gradual weight loss.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide pharmaceutical services including procedures that assure th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide pharmaceutical services including procedures that assure the accurate administering of all drugs and biologicals, to meet the needs of 1 of 18 residents (Residents #80) reviewed for pharmacy services. The facility failed to ensure Resident #80 had accurate and new readings for each administration of Hydralazine (is used to treat high blood pressure) on 11/01/24, 11/02/24, 11/06/24, 11/07/24, 11/11/24, 11/15/24, and 11/16/24. This failure could place residents at risk for inaccurate drug administration. Findings included: Record review of Resident #80's face sheet dated 12/02/24, indicated a 59-years-old female who admitted on [DATE] and readmitted on [DATE]. Resident #80 had diagnoses including cerebral infarction (is a serious condition that occurs when blood flow to the brain is blocked, resulting in brain tissue death) and hypertension (is a chronic condition where the pressure of blood in your arteries is consistently too high). Record review of Resident #80's significant change in status MDS assessment dated [DATE] indicated Resident #80 was usually understood and usually understood others. Resident #80 had a BIMS score of 10 which indicated moderate cognitive impairment. Record review of Resident #80's care plan dated 10/08/24 indicated the resident received antihypertensive as evidence by hydralazine 25 mg tablet and amlodipine (relaxes your blood vessels so that blood can move through them more easily and your heart does not have to work as hard) 10 mg tablet physician orders. Intervention included monitor blood pressure every shift. Record review of Resident #80's medication summary report dated 11/01/24-12/04/24 indicated hydralazine 25 mg tablet, 1 tablet by mouth 3 times per day. Hold if systolic blood pressure was less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Record review of Resident #80's medication administration record dated 11/01/24-11/30/24 indicated hydralazine 25 mg tablet, 1 tablet by mouth 3 times per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Resident #80 vital signs indicated: *11/01/24 at 8:00 a.m.: Pulse 61, BP 135/82 *11/01/24 at 12:00 p.m.: Pulse 61, BP 135/82 *11/01/24 at 4:00 p.m.: Pulse 61, BP 135/82 *11/02/24 at 8:00 a.m.: Pulse 84, BP 132/82 *11/02/24 at 12:00 p.m.: Pulse 84, BP 132/82 *11/02/24 at 4:00 p.m.: Pulse 84, BP 132/82 *11/06/24 at 8:00 a.m.: Pulse 68, BP 103/68 *11/06/24 at 12:00 p.m.: Pulse 68, BP 103/68 *11/07/24 at 8:00 a.m.: Pulse 62, BP 147/90 *11/07/24 at 12:00 p.m.: Pulse 62, BP 147/90 *11/07/24 at 4:00 p.m.: Pulse 62, BP 147/90 *11/11/24 at 8:00 a.m.: Pulse 61, BP 133/79 *11/11/24 at 12:00 p.m.: Pulse 61, BP 133/79 *11/15/24 at 8:00 a.m.: Pulse 68, BP 132/78 *11/15/24 at 12:00 p.m.: Pulse 68, BP 132/78 *11/16/24 at 8:00 a.m.: Pulse 82, BP 160/80 *11/16/24 at 12:00 p.m.: Pulse 82, BP 160/80 During an interview on 12/05/24 at 11:57 a.m., LVN N said she had been employed at the facility for a year. She said she had worked the night shift initially but currently was working day shift. She said she was working the 200 and 100 halls. She said she had taken care of Resident #80. She said a resident's blood pressure and pulse should be checked each time the blood pressure medication was due. She said a resident's blood pressure and pulse readings were normally not the same at each administration time. She said a charted exact same pulse and blood pressure readings could indicate falsification. She said Resident #80's blood pressure and pulse could be low and not need the medication. She said Resident #80's blood pressure and pulse could be high, and the physician needed to be notified if the dose was adjusted. She said not properly monitoring a resident's pulse and blood pressure before administering a blood pressure medication could harm the resident. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said she expected the nursing staff to take the resident's blood pressure before each dose. She said that documenting the exact same pulse and blood pressure readings could indicate falsification. She said blood pressure and pulse readings were subjected to change all the time. She said if a resident's blood pressure was low and the blood pressure medication was administered, it could bottom out. She said the resident could experience syncope (fainting or passing out), confusion, and even death. During an interview on 12/05/24 at 3:32 p.m., the Administrator said a resident's blood pressure should be taken before a blood pressure medication was administered. He said the exact same blood pressure and pulse readings charted could have indicated a resident did not have a change or the nursing staff copy and pasted the reading. He said it was important to follow the physician orders according to the parameters. Record review of a facility's Medication Administration policy dated 01/2024 indicated .obtain and record any vital signs as necessary prior to medication administration .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each residents' drug regimen was free from unnecessary psych...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each residents' drug regimen was free from unnecessary psychotropic drugs (without adequate behavior monitoring and diagnosis) for 2 (Resident # 65 and Resident #80) of 5 residents whose medications were reviewed. The facility failed to ensure Resident #65 had an appropriate diagnosis on entered order for her prescribed Escitalopram (is commonly used to treat depression and anxiety). The facility failed to ensure Resident #80 had behavior monitoring for her prescribed Venlafaxine (is used to treat major depressive disorder, anxiety, and panic disorder), Divalproex (is used to treat seizure disorders, certain psychiatric conditions (manic phase of bipolar disorder and to prevent migraine headaches), and Mirtazapine (is an atypical antidepressant and is used primarily for the treatment of a major depressive disorder). Finding included: Record review of Resident #65's face sheet dated 12/02/24 indicated a 76-years-old female admitted to the facility on [DATE]. Resident #65 had diagnoses including metabolic encephalopathy (is a brain dysfunction caused by a chemical imbalance in the blood that affects the brain) and acute myocardial infarction (is a life-threatening medical emergency that occurs when blood flow to the heart is blocked). Record review of Resident #65's significant change in status MDS assessment dated [DATE] indicated Resident #65 was usually understood and usually understood others. Resident #65's BIMS score was not completed. Resident #65 received an antidepressant during the last 7 days of the assessment period. Record review of Resident #65's care plan dated 09/24/24 indicated antidepressant as evidenced by escitalopram. Intervention included monitor closely for worsening of depression and/or suicidal behavior or thinking. Record review of Resident #65's Medication Summary Report dated 11/01/24-12/04/24 indicated Escitalopram 20 mg tablet, 1 tablet by mouth 1 time per day. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Record review of Resident #65's medication administration record dated 11/01/24-11/30/24 indicated Escitalopram 20 mg tablet, 1 tablet by mouth 1 time per day. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Resident #65 received 30 doses. Record review of Resident #80's face sheet dated 12/02/24, indicated a 59-years-old female who admitted on [DATE] and readmitted on [DATE]. Record review of Resident #80's diagnosis report dated 12/04/24 indicated cerebral infarction (is a serious condition that occurs when blood flow to the brain is blocked, resulting in brain tissue death), acute kidney failure, and major depressive disorder, recurrent, severe with psychotic symptoms. Record review of Resident #80's significant change in status MDS assessment dated [DATE] indicated Resident #80 was usually understood and usually understood others. Resident #80 had a BIMS score of 10 which indicated moderate cognitive impairment. Resident #80 received as needed pain medication. Resident #80 received an antidepressant during the last 7 days of the assessment period. Record review of Resident #80's care plan dated 10/08/24 indicated antidepressant as evidenced by Mirtazapine and Effexor (Venlafaxine). Intervention included monitor closely for worsening depression and/or suicidal behavior or thinking. Record review of Resident #80's care plan dated 10/17/24 indicated anticonvulsant as evidenced by Depakote (Divalproex Sodium). Intervention included observe for possible side effects. Record review of Resident #80's Medication Summary Report dated 11/01/24-12/04/24 indicated: *Mirtazapine 15 mg tablet, 1 tablet by mouth at bedtime. Diagnosis: major depressive disorder. Start date 10/08/24. Entered by RN A. *Venlafaxine extended release 150 mg capsule 24 hour, 1 capsule by mouth 1 time per day. Diagnosis: major depressive disorder. Start date 10/17/24. Entered by RN A. *Divalproex 250 mg tablet delayed release, 1 tablet by mouth at bedtime. Diagnosis: major depressive disorder. Start date 10/17/24. Entered by LVN HH. Record review of Resident #80's medication administration record dated 11/01/24-11/30/24 indicated: *Mirtazapine 15 mg tablet, 1 tablet by mouth at bedtime. Diagnosis: major depressive disorder. Start date 10/08/24. Entered by RN A. Resident #80 received 30 doses. *Venlafaxine extended release 150 mg capsule 24 hour, 1 capsule by mouth 1 time per day. Diagnosis: major depressive disorder. Start date 10/17/24. Entered by RN A. Resident #80 received 30 doses. *Divalproex 250 mg tablet delayed release, 1 tablet by mouth at bedtime. Diagnosis: major depressive disorder. Start date 10/17/24. Entered by LVN HH. Resident #80 received 30 doses. Record review of Resident #80's behavior monitoring log dated 12/04/04 did not reflect any data. During an interview on 12/04/24 at 11:00 a.m., LVN D said she was assigned the 100 hall and had Resident #80. She said Resident #80 used to yell out a lot. She said since Resident #80 returned from a behavioral hospital, she has calmed down. She said Resident #80 required redirection when she yelled out or calling her family helped. She said behaviors were documented in the nurse's note and on the behavior monitoring report. She said the nurses were required to document every shift, any resident behaviors and if any events happened. She said it was important to document the resident's behaviors to know if the treatment was working. During an interview on 12/05/24 at 11:57 a.m., at 11:57 a.m., LVN N said she had taken care of Resident #80 and Resident #65. She said she added diagnoses from the admission paperwork. She said when she received a physician order, she added the diagnosis the physician gave or what the medication was treating. She said Escitalopram did not treat Type 2 diabetes. She said it was important for medications to have appropriate diagnosis to communicate the resident's information to outside the facility. She said a resident could get admitted to the hospital and the hospital staff could not know why the resident was taking a medication. She said it could be detrimental to the resident. She said the ADON and the DON did audits to ensure nurses were adding appropriate diagnoses to the physician orders. She said the behavior monitoring was supposed to be done by the nurse every shift. She said the resident behavior monitoring was done in the facility's electronic charting system. She said the behavior monitoring was personalized to each patient. She said some behaviors were crying, yelling, or refusing ADL care. She said on the resident behavior monitoring, the nurse was supposed to chart the number of episodes, interventions, and response to the interventions. She said she had recently returned from a leave of absence. She said she did not know why Resident #80 did not have behavior monitoring. On 12/05/24 at 1:39 p.m., Resident #80's November and December 2024 behavior monitoring logs were requested by email. The email was sent to RNC T and the Administrator. Resident #80's logs were not received prior or after exit. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing, said the ADON normally did the resident's diagnoses. She said the diagnosis needed to be correct for billing and insurance. She said she had several conversations with the staff on the importance of appropriate diagnoses with physician orders. She said behavior monitoring should have been documented on the nurse notes and behavior monitoring by the nurses. She said Resident #80 had recently been to a behavior hospital. She said when Resident #80 was readmitted , it could have not been reordered. She said it was important to know if a resident was having episodes and if the current prescribed medications and interventions were working. During an interview on 12/05/24 at 3:32 p.m., the Administrator said the admission nurse was the first person who should make sure the residents had an appropriate diagnosis for their physician orders. He said the ADON, the DON, and the MDS Coordinator should be ensuring the charge nurses were adding appropriate diagnosis to the right medication. He said he expected the nursing staff and management to monitor the resident's behaviors and side effects for medications. Record review of a facility's Psychotropic Drugs-Use revised 07/27/2022, indicated .for non-drug therapy .implement and document non-drug interventions on the monitoring/behavior form .assess the patient/resident for the use of antidepressants: needs supporting diagnosis .careful evaluation of the residents' records should be reviewed for appropriate diagnosis for medication use .other medications: is subject to psychotropic medication requirement if documented use appears to be a substitution for another psychotropic medication rather than for the original and approved indication .staff will complete and sign the monitoring/behavior form each shift .Menu>EMR>Nurse>Monitoring .to identify and document number of episodes, interventions, and outcomes of targeted behaviors .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure each resident receives and the facility provi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure each resident receives and the facility provides food that accommodates residents' food preferences for 1 of 18 residents (Resident #77) reviewed for food preferences and the accommodation of resident's meal choices. The facility failed to honor Resident #77's preference for boiled eggs at breakfast on 12/03/24, 12/04/24, and 12/05/24. The facility failed to obtain Resident #77's meals choice for each meal. These failures could result in a decrease in resident choices, diminished interest in meals, and weight loss. Findings included: Record review of Resident #77's face sheet dated 12/02/24 indicated a 61-years-old male admitted to the facility on [DATE]. Resident #77 had diagnoses including cerebral infarction (stroke), major depressive disorder (is a serious mental health condition that affects how a person feels, thinks, and acts), and hemiplegia (is a condition that causes paralysis or weakness in one side of the body) and hemiparesis (is a condition that causes weakness or an inability to move on one side of the body) following cerebrovascular disease (is a general term for conditions that affect the blood vessels in the brain and spinal cord) affecting right dominant side. Record review of Resident #77's quarterly MDS assessment dated [DATE] indicated Resident #77 was understood and understood others. Resident #77 had a BIMS score of 11 which indicated moderate cognitive impairment. Record review of Resident #77's care plan dated 10/30/24 indicated altered nutritional status as evidence by regular diet with thin liquids. Intervention included dietician referral as indicated. Record review of Resident #77's Nutrition Therapy Assessment completed by the Dietary Manager, dated 10/30/24, indicated preference would be accommodated through personal choice and the selective menu process. During an interview on 12/02/24 at 11:13 a.m., Resident #77 said the staff were supposed to come the day before, to ask the residents what they wanted for the next day's meals. He said all he wanted for breakfast was cereal, boiled eggs, toast, and milk. He said the kitchen sent him all kinds of stuff he did not want. During an interview on 12/03/24 at 3:17 p.m., Resident #77 said all he had for breakfast today was cereal. He said he was a big guy, so that did not fill him up. He said yesterday (12/02/24), the 2nd shift did not come and ask him what he wanted to eat for today (12/03/24). During an observation and interview on 12/04/24 at 10:00 a.m., RNC T was at Resident #77's bedside. Resident #77 was reporting his complaints regarding the food. RNC T said she would send the Dietary Manager down to talk to him to get his preferences. Resident #77 said he got 2 bowls of cereal this morning but not toast or boiled eggs. Resident #77's breakfast tray was partially eaten. Resident #77's tray did not have toast, breadcrumbs, or boiled eggs. During an observation and interview on 12/05/24 at 9:00 a.m., Resident #77 said he did not get boiled eggs again this morning. He said he did not get any protein this morning. Resident #77's plate had toast and a bowl of cereal. Resident #77's meal ticket indicated scrambled eggs but scrambled eggs were not on the tray. He said the Dietary Manager spoke to him yesterday (12/04/24) about what he wanted to eat. He said that did not do him any good. During an interview on 12/05/24 at 1:26 p.m., CNA O said any aide could fill out the resident's meal tickets. She said but the 2nd shift CNAs were supposed to do it. She said the residents complain the 2nd shift CNAs did not go around and fill the meal tickets out. She said the residents then complain when they got stuff they did not want to eat. During an interview on 12/05/24 at 1:46 p.m., [NAME] P said if the resident's meal ticket was not marked with their preferences, they received the posted meal. She said it was the resident's right to have what they asked for. During an interview on 12/05/24 at 2:21 p.m., the Dietary Manager said the 2-10pm shift CNAs were supposed ask the residents, what they wanted to eat for the next day. She said that was not happening. She said it had been addressed with nursing administration and corrected before but it did not last long. She said only the residents who could walk to the nurse's station filled out their meal ticket. She said it was a dignity issue and the resident had the right to choose what they wanted to eat. She said not being able to choose their meals could cause weight loss and malnutrition. She said she spoke to Resident #77 on admission and yesterday (12/04/24) about his preferences. She said she did not know why he did not get what he wanted this morning. She said she was shocked Resident #77's meal ticket said scrambled eggs and he did not even get that. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said the ambulatory residents normally filled out their meal tickets at the nursing station. She said the facility was working on getting the 2-10 pm CNAs responsible for the residents who could not complete the meal ticket themselves. She said the cook and Dietary Manager should be ensuring a resident's food preferences were honored. She said it could affect the resident's quality of life. During an interview on 12/05/24 at 3:32 p.m., the Administrator said the Dietary Manager was responsible for obtaining the resident's food preferences on admission. He said the Dietary Manager was supposed to interview the resident and document the information in the system. He said the CNAs should be filling out the resident meal tickets with their meal choices. He said it was the cook's and Dietary Manager's responsibility to ensure the resident's choices and preferences were served at each meal. He said the facility should not be serving food the residents did not want. He said it was important for the resident's caloric intake. Record review of a facility's Tray Line policy revised 02/06/24 indicated .each tray will be checked for .special requests (food preferences) . Record review of a facility's Menu revised 02/06/24 indicated .Nutrition Services will provide a nourishing, palatable, well-balanced meal that observes the nutritional requirements, special dietary needs, preferences and allergies of each resident .individual resident menus are written in consideration of known allergies, intolerance and preference .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident's drug regimen was free from unnecessary medic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident's drug regimen was free from unnecessary medications (is a medication used: In excessive doses (including duplicate therapy); or for excessive duration; or without adequate monitoring; or without adequate indication for its use; or in the presence of adverse consequences which indicate the dose should be reduced or discontinued) for 3 of 5 residents (Resident #33, Resident #65, and Resident #80) reviewed for unnecessary medications. 1. The facility failed to ensure Resident #33 had the correct diagnoses on entered orders for the use of diabetes mellitus medications. 2. The facility failed to ensure Resident #65 had documented the correct diagnoses on entered orders for use of Acetaminophen 300 mg-codeine 30 mg (is used to help relieve mild to moderate pain), Lisinopril (is a medicine to treat high blood pressure (hypertension) and heart failure), Metoprolol (is used to treat angina (chest pain) and hypertension (high blood pressure)), Amlodipine (relaxes your blood vessels so that blood can move through them more easily and your heart does not have to work as hard), and Apixaban (used to reduce the risk of stroke and blood clots in people who have atrial fibrillation). 3. The facility failed to ensure Resident #80 had documented the correct diagnoses on entered orders for the use of Acetaminophen (is used to treat mild to moderate pain), Tramadol (is used to relieve moderate to moderately severe pain), Aspirin (is used to reduce fever and relieve mild to moderate pain), Hydralazine (is used to treat high blood pressure), Amlodipine (relaxes your blood vessels so that blood can move through them more easily and your heart does not have to work as hard), and Atorvastatin (is medication used to lower cholesterol and triglycerides (fats) levels to help prevent heart disease, angina (chest pain), strokes, and heart attacks). These failures could place residents at risk for adverse drug reactions (unintended, harmful events attributed to the use of medicines) and receiving unnecessary medications. Findings included: 1.Record review of Resident #33's face sheet dated 12/02/24 indicated Resident #66 was an 80-years-old male admitted on [DATE] with diagnoses including diabetes mellitus (a group of diseases that result in too much sugar in the blood (high blood glucose) and anxiety disorder (a mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities). Record review of Resident #33's quarterly MDS assessment dated [DATE] indicated Resident #33 was understood and understood others. Resident #33 had clear speech, adequate hearing, and adequate vision. Resident #33 had an incomplete BIMS score. Resident #33 was dependent with ADL's. Record review of Resident #33's care plan dated 10/17/24 indicated Resident #33 had diabetes mellitus. Administer insulin and/or oral hypoglycemics as fasting blood sugar via glucometer as ordered. Observe for signs and symptoms of hyperglycemia such as blood sugar more than 180mg/dL, fatigue (weak, tired feeling), blurred vision, headaches, increased thirst, trouble concentrating, frequent urination, and weight loss. Notify provider per order. Observe for sign and symptoms of hypoglycemia such as shakiness, nervousness or anxiety, irritability or impatience, confusion, rapid heartbeat, lightheadedness or dizziness, nausea, sleepiness, blurred vision, tingling or numbness in lips or tongue, headaches, weakness or fatigue, lack of coordination, seizure, and unconsciousness. Treat per hypoglycemic protocol. Sliding scale insulin coverage as ordered. Therapeutic diet as ordered. Record review of Resident #33's consolidated physician order active as of 12/02/24 indicated: Glutose-15 40 % oral gel (DEXTROSE) 1 Gel by mouth As Needed LOW BS (BLOOD SUGAR) if FSBS is <60 and responsive, recheck FSBS in 15 min and call MD. If Blood sugar is < 60 and responsive give glucose 15 gm and call MD. Re check in 15 minutes Blood Glucose Check Dx: Heart failure, unspecified. Lantus Solostar U-100 Insulin 100 unit/mL (3 mL) subcutaneous pen (insulin glargine, human recombinant analog) 8 Units/Units Subcutaneous every morning HOLD IF BS < 100 and notify provider notify provider for >400 <60 Blood Glucose Check Site Location Dx: Heart failure, unspecified. During an interview on 12/05/24 at 9:03 A.M., LVN N said the nurse assigned to the resident was responsible for putting in the new orders and diagnosis for a resident chart. She said the diagnosis for the medication should be with the Dr. orders. She said an order for insulin should not be under a diagnosis of heart failure, it should be with diabetes mellitus. She said a negative effect of a resident not having the correct diagnosis with medications was miscommunication and misdiagnosing. During an interview on 12/05/24 at 9:45 A.M., LVN D said the nurse on duty for the admitting resident put in the resident orders on admission. She said the nurse was supposed to put the correct diagnosis for the medications. She said the oncoming nurse should check the orders behind the pervious nurse, but the facility had an ADON to check behind the nurses. She said a negative effect of not having the correct diagnosis for a resident medication was it could confuse the nurse. During an interview on 12/05/24 at 10:23 A.M., the ADON said she was responsible for ensuring that the medications were put in the system with the correct diagnosis. She said medications should be put in the system with the correct diagnosis. She said she did the chart audits now. She said she had only been doing it for about two weeks. She said the negative effects of a resident with the wrong diagnosis for a medication was a treatment could be missed and it did not make sense. 2. Record review of Resident #65's face sheet dated 12/02/24 indicated a 76-years-old female admitted to the facility on [DATE]. Resident #65 had diagnoses including metabolic encephalopathy (is a brain dysfunction caused by a chemical imbalance in the blood that affects the brain), type 2 diabetes (is a condition that occurs when the body doesn't use insulin properly, leading to high blood sugar levels), acute myocardial infarction (is a life-threatening medical emergency that occurs when blood flow to the heart is blocked), and atherosclerotic heart disease (is a group of conditions that occur when plaque builds up in your arteries, narrowing them and reducing blood flow) of native coronary artery with angina pectoris (is a type of chest pain or discomfort that occurs when the heart muscle doesn't receive enough oxygen-rich blood). Record review of Resident #65's significant change in status MDS assessment dated [DATE] indicated Resident #65 was usually understood and usually understood others. Resident #65's BIMS score was not completed. Resident #65 received an anticoagulant and opioid during the last 7 days of the assessment period. Record review of Resident #65's care plan dated 09/24/24 indicated: *Anticoagulant/Antiplatelet as evidenced by apixaban. Intervention included administer medications as ordered. *Antihypertensive as evidence by amlodipine, lisinopril, and metoprolol. Intervention included administer medications as ordered. *Opioid as evidence by acetaminophen 300 mg- codeine 30 mg. Intervention included ask physician to review medication for possible dose reduction every three months. Record review of Resident #65's medication summary report dated 11/01/24-12/04/24 indicated: *Acetaminophen 300 mg- Codeine 30 mg tablet, 1 tablet by mouth every 4 hours as needed for pain. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. *Lisinopril 40 mg, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. *Metoprolol tartrate 25 mg tablet, ½ tablet by mouth 2 times per day. Hold if pulse less than 60. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. *Amlodipine 5 mg tablet, 1 tablet by mouth 1 time per day. Hold if pulse less than 60. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. *Apixaban 5 mg tablet, 1 tablet by mouth 2 times per day. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Record review of Resident #65's medication administration record dated 11/01/24-11/30/24 indicated: *Acetaminophen 300 mg- Codeine 30 mg tablet, 1 tablet by mouth every 4 hours as needed for pain. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Received 29 times as needed. *Lisinopril 40 mg, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Received 30 doses. *Metoprolol tartrate 25 mg tablet, ½ tablet by mouth 2 times per day. Hold if pulse less than 60. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Received 58 doses. *Amlodipine 5 mg tablet, 1 tablet by mouth 1 time per day. Hold if pulse less than 60. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Received 30 doses. *Apixaban 5 mg tablet, 1 tablet by mouth 2 times per day. Diagnosis: Type 2 diabetes. Start date 09/24/24. Entered by LVN C. Received 60 doses. 3. Record review of Resident #80's face sheet dated 12/02/24, indicated a 59-years-old female who admitted on [DATE] and readmitted on [DATE]. Resident #80 had diagnoses including cerebral infarction (is a serious condition that occurs when blood flow to the brain is blocked, resulting in brain tissue death), pain, hyperlipidemia (is a condition where there are abnormally high levels of lipids or fats in the blood), and hypertension (is a chronic condition where the pressure of blood in your arteries is consistently too high). Record review of Resident #80's significant change in status MDS assessment dated [DATE] indicated Resident #80 was usually understood and usually understood others. Resident #80 had a BIMS score of 10 which indicated moderate cognitive impairment. Resident #80 received as needed pain medication. Resident #80 received an opioid during the last 7 days of the assessment period. Record review of Resident #80's care plan dated 10/08/24 indicated: *Antihypertensive as evidenced by hydralazine 25 mg tablet and amlodipine (relaxes your blood vessels so that blood can move through them more easily and your heart does not have to work as hard) 10 mg tablet. Intervention included monitor blood pressure every shift. *Pain related to hemiplegia (is a condition that causes paralysis or weakness on one side of the body) or hemiparesis (is a condition that causes weakness or an inability to move on one side of the body) and stroke as evidence by acetaminophen 325mg tablet and resident was taking pain medication. Intervention included administer pain medication as ordered. *Statin as evidence by atorvastatin 80 mg tablet. Intervention included monitor blood cholesterol and triglycerides levels at intervals during therapy. Record review of Resident #80's medication summary report dated 11/01/24-12/04/24 indicated: *Acetaminophen 325 mg tablet, 2 tablets by mouth every 4 hours as needed pain/temp. Diagnosis: acute kidney failure (occurs when kidneys suddenly lose their ability to filter waste from the blood, developing within hours or days). Start date 10/08/24. Entered by RN A. *Tramadol 50 mg 1 tablet by mouth every 8 hours as needed for pain. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. *Hydralazine 25 mg tablet, 1 tablet by mouth 3 times per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. *Amlodipine 10 mg tablet, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. *Aspirin 81 mg chewable tablet, 1 tablet by mouth 1 time per day. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. *Atorvastatin 80 mg tablet, 1 tablet by mouth at bedtime. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Record review of Resident #80's medication administration record dated 11/01/24-11/30/24 indicated: *Acetaminophen 325 mg tablet, 2 tablets by mouth every 4 hours as needed pain/temp. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 25 times as needed. *Tramadol 50 mg 1 tablet by mouth every 8 hours as needed for pain. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 33 times as needed. *Hydralazine 25 mg tablet, 1 tablet by mouth 3 times per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 78 of 90 doses. *Amlodipine 10 mg tablet, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 29 of 30 doses. *Aspirin 81 mg chewable tablet, 1 tablet by mouth 1 time per day. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 30 doses. *Atorvastatin 80 mg tablet, 1 tablet by mouth at bedtime. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 30 doses. During an interview on 12/05/24 at 11:40 a.m., RN A said he worked the 100 hall. He said he had taken care of Resident #80 and Resident #65. He said diagnoses were added from the resident's diagnosis list in the facility's electronic charting system. He said he added the diagnoses, the physician told him to when the order was received. He said he did not remember inputting Resident #80's orders. He said acute kidney failure was probably not the best diagnosis for Tramadol, Atorvastatin, or some of the blood pressure medications. He said Resident #80's pain diagnosis would be more appropriate with the Tramadol and Acetaminophen. He said hyperlipidemia would be more appropriate for Atorvastatin. He said the appropriate diagnoses needed to correlate with the ordered medication for coding and billing. He said he did not know who was supposed to ensure the nurses placed an appropriate diagnosis to the physician order. He said maybe the MDS Coordinator or Interdisciplinary Team in the care plan meetings. He said if the medications or orders did not have an appropriate diagnosis, follow ups, labs, and monitoring could not be done. During an interview on 12/05/24 at 11:57 a.m., LVN N said she had been employed at the facility for a year. She said she had worked the night shift initially but currently was working day shift. She said she was working the 200 and 100 halls. She said she had taken care of Resident #80 and Resident #65. She said she added diagnoses from the admission paperwork. She said when she received a physician order, she added the diagnosis the physician gave or what the medication was treating. She said an anticoagulant (apixaban) did not normally treat type II diabetes, so Resident #65's order was inappropriate. She said it was important for medications to have appropriate diagnosis to communicate the resident's information to outside the facility. She said a resident could get admitted to the hospital and the hospital staff could not know why the resident was taking a medication. She said it could be detrimental to the resident. She said the ADON, and the DON did audits to ensure nurses were adding appropriate diagnosis to physician orders. During an interview on 12/05/24 at 12:55 P.M., the DON said usually the ADON was the one to check the diagnoses and medications. She said the ADON was new at the role. The DON said she had provided verbal education on making sure the appropriate diagnosis was with the correct medication. She said the negative effects of not having the correct diagnosis for a medication was sometimes the medications cost were not covered and not paid for if the diagnosis does not match the medications. During an interview on 12/05/24 at 2:41 P.M., the ADM said he would expect the nurses to put the medication in the system to correlate to the diagnosis. He said the risks of a resident not having medication with the correct diagnosis could affect not checking for the right outcome of the medication. Record review of a facility's Medication Management policy dated 01/2024 indicated .each resident's drug regimen is reviewed to ensure it is free from unnecessary drugs .this includes any drug . without adequate indications for its use .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that residents were free of significant medication errors f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that residents were free of significant medication errors for 1 of 18 residents (Residents #80) reviewed for pharmacy The facility failed to ensure Resident #80 Amlodipine, Carvedilol, Hydralazine, and Losartan were not administered when her blood pressure and/or pulse were outside of the ordered parameters on 11/03/24, 11/06/24, and 11/10/24. This failure could place residents at risk of medical complications and not receiving the therapeutic effects of their medications. Findings included: Record review of Resident #80's face sheet dated 12/02/24, indicated a 59-years-old female who admitted on [DATE] and readmitted on [DATE]. Resident #80 had diagnoses including cerebral infarction (is a serious condition that occurs when blood flow to the brain is blocked, resulting in brain tissue death), pain, hyperlipidemia (is a condition where there are abnormally high levels of lipids or fats in the blood), and hypertension (is a chronic condition where the pressure of blood in your arteries is consistently too high). Record review of Resident #80's significant change in status MDS assessment dated [DATE] indicated Resident #80 was usually understood and usually understood others. Resident #80 had a BIMS score of 10 which indicated moderate cognitive impairment. Record review of Resident #80's care plan dated 10/08/24 indicated Antihypertensive as evidenced by Hydralazine 25 mg tablet and Amlodipine (relaxes your blood vessels so that blood can move through them more easily and your heart does not have to work as hard) 10 mg tablet. Intervention included monitor blood pressure every shift. Record review of Resident #80's medication summary report dated 11/01/24-12/04/24 indicated: *Hydralazine 25 mg tablet, 1 tablet by mouth 3 times per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. *Amlodipine 10 mg tablet, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. *Losartan 100 mg tablet, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. *Carvedilol 25 mg tablet, 1 tablet by mouth 2 times per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Record review of Resident #80's medication administration record dated 11/01/24-11/30/24 indicated: *Hydralazine 25 mg tablet, 1 tablet by mouth 3 times per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 78 of 90 doses. Administration documented on 11/03/24 at 8:00 a.m.: Blood Pressure 90/52. Administration documented on 11/03/24 at 12:00 p.m.: Blood Pressure 90/50. Administration documented on 11/06/24 at 8:00 a.m. and 12:00 p.m.: Blood Pressure 103/68. *Amlodipine 10 mg tablet, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 29 of 30 doses. Administration documented on 11/06/24 at 8:00 a.m.: Blood Pressure 103/68. *Losartan 100 mg tablet, 1 tablet by mouth 1 time per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 29 of 30 doses. Administration documented on 11/06/24 at 8:00 a.m.: Blood Pressure 103/68. *Carvedilol 25 mg tablet, 1 tablet by mouth 2 times per day. Hold if systolic blood pressure less than 110. Hold if diastolic blood pressure less than 60. Hold if pulse less than 60. Diagnosis: acute kidney failure. Start date 10/08/24. Entered by RN A. Received 56 of 60 doses. Administration documented on 11/06/24 at 8:00 a.m.: Blood Pressure 103/68. Record review of Resident #80's nurse note dated 10/02/24-10/02/24 did not reflect phone calls to the physician on 11/03/24 or 11/06/24 related to Resident #80's blood pressure being out of the ordered parameters. During an interview on 12/05/24 at 11:57 a.m., LVN N said depending on the hall, a medication aide or nurse administered the resident's medications. She said a nurse administered the medication on the 100 hall. She said the resident's blood pressure should be checked each time the blood pressure medication was due. She said the blood pressure protocol ordered by the physician should be followed. She said if Resident #80's blood pressure was low and was still given a blood pressure medication, it could get too low. She said Resident #80 was at risk for passing out or dizziness resulting in a fall or injury. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said she expected the nursing staff to follow the blood pressure parameters. She said if a resident's blood pressure was lower than the set parameters, then the physician needed to be notified. She said the physician then should decide to hold or give the blood pressure medication. She said staff should receive a physician order to give the blood pressure medication even though the resident's blood pressure was out of range. She said if a resident's blood pressure was low and the blood pressure medication was administered, it could bottom out. She said the resident could experience syncope (fainting or passing out), confusion, and even death. During an interview on 12/05/24 at 3:32 p.m., the Administrator said he expected the nursing staff to follow the blood pressure parameters ordered by the physician. Record review of a facility's Medication Administration- General Guidelines policy dated 01/2024, indicated .medications are administered in accordance with written orders of the prescriber .obtain and record any vitals as necessary prior to medication administration .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and record review, the facility failed to ensure the menus met the nutritional needs of residents and were followed for 2 of 2 meals (the lunch meals on 12/2/24 and ...

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Based on observations, interviews, and record review, the facility failed to ensure the menus met the nutritional needs of residents and were followed for 2 of 2 meals (the lunch meals on 12/2/24 and 12/3/24) reviewed for nutritional adequacy. The facility did not serve the posted lunch menu of breadstick and iced cinnamon raisin bars on 12/02/24. Cook Q did not follow the recipe for cheesy rice by using sliced cheese instead of shredded cheese per the recipe on 12/03/24. The facility did not follow the soup recipe on 12/03/24 by serving canned mushroom soup instead of homemade soup. The facility failed to use the appropriate size serving scooper for the pureed chicken, tomatoes and okra and potatoes and ground chicken for the lunch meal service on 12/03/24. The facility failed to ensure [NAME] Q scooped full serving sizes during the lunch meal on 12/03/24. These failures could affect all residents in the facility, who eat from the kitchen, by placing them at risk of not receiving adequate nutritive food value needed to promote/maintain health. Findings included: Record review of a grievance filed by a family member of Resident #63, dated 10/23/24, indicated the menu was not being followed during mealtimes. Record review of the Week at a Glance Current Menu provided on 12/02/24, indicated: *Monday (12/02/24) Lunch: Spaghetti with Meat Sauce, Italian Tossed Salad, Iced Cinnamon Raisin Bars, Breadstick, Coffee or Tea, and Water. *Tuesday (12/03/24) Lunch: Baked Chicken Thigh, Cheesy Rice, Okra and Tomatoes, Spiced Peaches, Dinner roll, Coffee or Tea, and Water. Record review of the facility's Baked Chicken Thigh recipe provided on 12/03/24, indicated portion size 3oz. Record review of the facility's Okra and Tomatoes recipe provided on 12/03/24, indicated portion size 4oz spoodle (a unique cross between a serving spoon and a ladle). Record review of the facility's Cheesy Rice recipe provided on 12/03/24, indicated portion size #8 dip (4oz). The recipe indicated once rice is cooked, remove from heat, add shredded cheese and margarine. Record review of the facility's Homemade Soup of the Day recipe provide on 12/03/24 indicated scratch, fresh vegetables. The recipe indicated any homemade soup of choice may be prepared. During an interview on 12/02/24 at 9:35 a.m., Resident #52 said the portion sizes were small. She said sometimes they had enough for seconds and sometimes not. During an observation on 12/02/24 at 12:00 p.m., a posted menu in the main lobby area indicated . Monday, December 2, 2024, Monday- Lunch, Spaghetti with Meat Sauce, Italian Tossed Salad, Iced Cinnamon Raisin Bars, Breadstick, Coffee or Tea, Water . During an observation on 12/02/24 at 12:05 p.m., residents in the dining room were being served sliced white bread instead of breadsticks and chocolate chip cookies instead of iced cinnamon raisin bars. During an observation and interview on 12/03/24 starting at 11:25 a.m., [NAME] Q had a pan of white rice on the stove. [NAME] Q added sliced yellow cheese to the white rice and stirred the mixture. The DM said the soup on the tray line was canned cream of mushroom soup. [NAME] Q placed a black handled ladle (4 oz) in the tomatoes and okra, a blue scooper (2 oz) in the pureed mashed potatoes, a green scooper (2.67 oz) in the pureed chicken, a blue scooper (2 oz) in the ground chicken, a gray ladle (4oz) then a gray scooper (4 oz) in the cheesy rice, and a green scooper (2.67 oz) in the pureed tomatoes and okra. Towards the end of the plating, [NAME] Q started scooping less than the amount of the serving size. At 12:32 p.m., there was no more cheesy rice, tomatoes and okra, or canned soup. Seven residents and the test tray received mashed potatoes instead of cheesy rice and tomatoes instead of tomatoes and okra. During an interview on 12/05/24 at 1:26 p.m., CNA O said she received a lot of complaints from the residents about the menu not being followed, small portion sizes, and the kitchen running out of food. She said the residents got upset and sometimes asked for something else. On 12/05/24 at 1:40 p.m., attempted phone interview with [NAME] Q. Unable to leave a message. During an interview on 12/05/24 at 1:46 p.m., [NAME] P said the kitchen had a chart on the wall that showed the scoop and ladle sizes. She said the scoops and ladles themselves had the sizes on them. She said the recipes specified the portion size. She said it was important to follow the recipe instructions. She said not following the recipe instruction or portion size could cause weight loss. She said not following the recipe also had the potential to serve an unapproved ingredient a resident could be allergic to. She said if the recipe was followed correctly, you should not run out of food. She said she was the cook on 12/02/24. She said the residents did get served slices of white bread instead of breadsticks. She said she overlooked them in the freezer. She said the residents were served a different dessert because she did not have all the ingredients on hand to make the posted dessert. She said some items did not come on the delivery truck. She said only certain ingredients could be bought at the local grocery store. She said the kitchen notified the resident if they did not have something. She said the cooks were responsible for portion sizes, following the menu and recipes. During an interview on 12/05/24 at 2:21 p.m., the Dietary Manager said cooks were responsible for portion sizes and following the menu and recipes. She said those things affected the resident weights, the consistency of the food and the caloric value of the food. She said the residents could experience weight loss. She said she was responsible for ensuring the cooks were serving the correct portion sizes and following the menu and recipes. She said substitution were allowed as long as it was documented. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said the cooks were responsible for serving the resident the correct portion sizes. She said the cooks should be following the recipes and the menus. She said the Dietary Manager should be overseeing the cooks to ensure it was happening. She said the resident had the potential to not get their nutritional needs met. She said the residents could experience weight loss or weight gain. During an interview on 12/05/24 at 3:32 p.m., the Administrator said the cook and the Dietary Manager were responsible for portion control, following the menu and recipes. He said he expected the cook to serve the portion size on the recipe. He said he expected the cook to use the right scoops to serve the residents food. He said he expected the cook and Dietary Manager to ensure supplies were available for meals. He said all those things were important for the resident's caloric needs. Record review of a facility's Portion Control policy revised 02/06/24, indicated .portion control will be maintained to ensure adequate nutritional value for all foods offered and to maintain inventory control .serving sizes and yield are listed on standardized recipes .spreadsheets indicating portion sizes per diet are posted at tray line and used to guide the serving at each meal . Record review of a facility's Use of Recipes policy revise 02/06/24, indicated .recipes will be used when preparing menu items .recipes (in appropriate portion sizes) for each menu cycle are available .Nutrition Service employees are expected to use and follow the recipes provided . Record review of a facility's Menus policy revised 02/06/24, indicated .nutrition service will provide a nourishing, palatable, well-balanced meal that observes the nutritional requirements .of each resident . Record review of a facility's Tray Line policy revised 02/06/24, indicated .tray line positions and set up procedures should promote an efficient and accurate meal service .spreadsheets, indicating portion sizes per diet, are posted at the tray line and used to guide the serving at each meal .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and record review, the facility failed to provide food that was palatable, attractive, and at a safe and appetizing temperature for 7 of 86 residents (Resident #77, ...

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Based on observations, interviews, and record review, the facility failed to provide food that was palatable, attractive, and at a safe and appetizing temperature for 7 of 86 residents (Resident #77, Resident #52, Resident #83, Resident #50, Resident #74, Resident #62, and Resident #40), 1 of 1 family member (Resident #63), and 1 of 1 meal (Lunch meal) reviewed for food and nutrition services. The facility failed to provide palatable food served at an appetizing temperature or taste to Resident #77, Resident #52, Resident #83, Resident #50, Resident #74, Resident #62, and Resident #40, and a family member of Resident #63, who complained the food was served cold, was bland, over, or undercooked and did not taste good. This failure could place residents who ate food from the kitchen at risk of weight loss, altered nutritional status, and diminished quality of life. Findings included: During an interview on 12/02/24 at 9:35 a.m., Resident #52 said the food was not that good. She said the breakfast was cold and sometimes dinner was cold too. She said sometimes the alternative choice on the menu was not good either. During an interview on 12/02/24 at 9:36 a.m., Resident #74 said she did not like the food that much. During an interview on 12/02/24 at 10:01 a.m., Resident #62 said the food was not good. He said breakfast was good but lunch and dinner were not. During an interview on 12/02/24 at 10:10 a.m., Resident #83 said she hated the food. She said the food was cold and it did not taste good. During an interview on 12/02/24 at 10:32 a.m., Resident #50 said she sometimes did not like the food. She said when that happened, she ordered food from outside the facility. During an interview on 12/02/24 at 11:13 a.m., Resident #77 said he did not like the food. He said sometimes he did not even know what he was being served. He said the food selection was not good either. During an interview on 12/02/24 at 11:16 a.m., Resident #40 said the food was not good. He said the facility served ham 3 days in a row last week. During an interview on 12/02/24 at 3:26 p.m., a family member of Resident #63 said the food selection was not good. The family member said the food did not look appetizing. The family member said when she fed Resident #63, the food was either overcooked or undercooked. During an observation and interview on 12/03/24 at 12:45 p.m., a test tray of a chicken breast, mashed potatoes, stewed tomatoes, roll, and spiced peaches was sampled by four surveyors and the Dietary Manager. The Dietary Manager said the mashed potatoes were bland but everything else was okay. All surveyors agreed the mashed potatoes were bland and the food was lukewarm. During an interview on 12/05/24 at 1:26 p.m., CNA O said resident complained about the lack of flavor and temperature of the food. She said the residents complained about all the meals being cold. She said the CNAs had to take the resident's food back to the kitchen and eventually the kitchen would give the resident something else. She said the residents got upset about the food being not good. During an interview on 12/05/24 at 1:46 p.m., [NAME] P said the cook was responsible for serving the resident warm and seasoned food. She said the kitchen had options to add flavor to dishes like chicken and beef broth and seasoning. She said no one wanted to eat cold, bland food. She said the residents would not eat their food and could lose weight. During an interview on 12/05/24 at 2:21 p.m., the Dietary Manager said the cook was responsible for preparing warm, flavorful food. She said if the recipes were followed the food should be flavorful. She said she was supposed to ensure the cook was preparing good food. She said if the food was not good, the residents could experience weight loss. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said the cook was responsible for the resident's food. She said the facility could not please everyone but the food should be appetizing and warm. She said the Dietary Manager should ensure the cook provided the resident appetizing meals. She said the residents could experience weight loss and depression when they were served unappetizing meals. She said the kitchen had recently made some changes to the menu the resident were not happy. She said the facility was trying to getting used to the new system. During an interview on 12/05/24 at 3:32 p.m., the Administrator said the cook and dietary manager were responsible for serving the residents palatable food. He said the cook and Dietary Manager should be tasting the food before it was served. He said the residents should be served meals they cared about and would want to eat. Record review of a facility's Menus policy revised 02/06/24, indicated .Nutrition Services will provide a nourishing, palatable, well-balanced meal .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitche...

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Based on observation, interview, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed for kitchen sanitation. 1. The facility failed to ensure food stored in the kitchen refrigerator was labeled and dated on 12/02/24. 2. The facility failed to ensure cookware stored in the pantry and main kitchen area did not have carbon build up on 12/02/24. 3. The facility failed to ensure containers of cornmeal and sugar were properly sealed on 12/02/24. 4. The facility failed to ensure cornmeal was not spilled on the dry pantry floor on 12/02/24. 5. The facility failed to ensure 3 white bins, storing metal lids, did not have food particles in them on 12/02/24. 6. The facility failed to ensure the food steamer did not have a brown film and food particles at the bottom on 12/03/24. 7. The facility failed to ensure the pureed chicken, ground chicken, canned soup, pureed tomatoes and okra, 2nd batch of mashed potatoes and 2nd pan of chicken breast were temped before serving on 12/03/24. 8. The facility failed to ensure the scoopers did not fall into the food during plating on 12/03/24. 9. The facility failed to ensure the Dietary Manager practiced proper hand hygiene on 12/03/24. 10. The facility failed to ensure the juice dispenser and vent were clean on 12/03/24. These deficient practices could place residents at risk for foodborne illness. Findings include: During an observation on 12/02/24 starting at 8:34 a.m., in the refrigerator/freezer combo the following was observed (refrigerator): *One bag of meat not labeled or dated. *One opened container of blueberry frozen muffin batter was not dated. During an observation on 12/02/24 at 8:37 a.m., in the dry pantry the following was observed: *Five metal pans had carbon build up around the edges. *The lid of a large container of cornmeal was open. *The lid of a large container of sugar was broken. *A moderate amount of yellow, grainy material was on the floor, underneath a rack. During an observation on 12/02/24 at 8:40 a.m., in the main kitchen area the following was observed: *Three white bins had small amounts of food particle in the bottom. Several plastic and metals lids were stored in the white bins. During an observation on 12/03/24 starting at 11:25 a.m., in the main kitchen area the following was observed: *All compartments on the steamer, at the bottom, had a brown film and food particles floating in the water. *Two deep metal pans, on the bottom and sides, had carbon build up. *Cook JJ temped the pureed chicken (108.5 degrees) and ground chicken (114 degrees). [NAME] JJ placed the food items in the steamer. [NAME] Q placed pureed chicken and ground chicken back on the steam table. A metal pan of soup, pureed tomatoes and okra were on the steam table. [NAME] Q served all the residents without re-temping the pureed chicken and ground chicken. [NAME] Q served all the residents without temping the soup and pureed tomatoes and okra. *The scooper fell in the pureed tomatoes and okra, chopped chicken, and cheesy rice. *The Dietary Manager placed a new pan of chicken breast on the steam table. [NAME] Q served residents from the pan without temping. *At 12:37 p.m., the Dietary Manager coughed on her arm then without washing her hands put on gloves and plated one resident meal. *A new pot of mashed potatoes was made and placed on the steam table. [NAME] Q served resident from the pot without temping. *Inside the juice dispenser handle, was a small amount of orange substance. The juice dispenser vent was brown and fuzzy material was noted. Two unused tubing ports had several brown spots on the tubing and the bag covering the attachment port. On 12/05/24 at 1:40 p.m., attempted phone interview with [NAME] Q. Unable to leave a message. During an interview on 12/05/24 at 1:46 p.m., [NAME] P said the cooks were responsible for doing internal temps on all the food served. She said it was important to know if the food was hot enough. She said the residents could get sick if the food was served at the wrong internal temp. She said the cook and dietary aides were responsible for labeling and dating food items when received or opened. She said it was important to label and date food items to know if something was safe to use or serve. She said the cook or whoever opened the lid, should make sure the container lids were closed. She said the lids needed to be closed to prevent bugs or dust from getting into the product. She said the kitchen cleanliness was everybody's responsibility. During an interview on 12/05/24 at 2:21 p.m., the Dietary Manager said she expected the cooks to do internal temps after cooking the food and on the tray line. She said she expected the cooks to also document the temps on the temperature log for each food item served. She said it was important to do internal temperature to make sure the food had reached a safe serving level. She said everybody was responsible for labeling and dating food items. She said whoever opened it, should do it. She said she or the cooks did daily kitchen walk throughs to make sure things were labeled and dated. She said it was important to label and date to ensure proper rotation of certain food items. She said it also prevented food borne illnesses. She said whoever opened the container, should make sure it was closed. She said the containers needed to be closed to prevent debris or bugs from falling in. She said it was important to keep the product safe. She said the pans should not have carbon build up on them. She said the pans were a fire hazard. She said she should have made sure they were out of circulation. She said everybody should make sure food particles and debris were not at the bottom of bins. She said it attracted bugs and contaminated whatever it touched. She said she should be ensuring the sanitation of the kitchen. She said everyone was responsible for the cleanliness of the juice dispenser. She said the company also serviced the machine quarterly. She said it was important to keep the juice dispenser clean to be sanitary and not contaminate the resident's drinks. She said she did not realize she had coughed on her arm then plated a tray. She said she should not have done that. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said the cook was responsible for temping the food before serving it. She said the food needed to be safe to eat. She said the residents could get sick from unsafe food. She said the Dietary Manager should ensure the cook was temping all the food before it was served. She said the sanitation, storage, labeling, and dating of food items were the responsibility of the kitchen staff. She said the Dietary Manager should be making sure it was happening. She said the residents were at risk for food borne illnesses. During an interview on 12/05/24 at 3:32 p.m., the Administrator said he expected the food to be temped and served at a safe level or within the parameters on the menu. He said he expected the kitchen and the equipment to be clean. He said he expected food items to be labeled and dated and stored correctly. He said it was the responsibility of the cook with the Dietary Manager overseeing. He said it was important to prevent food borne illnesses and cross contamination. He said he expected staff to perform proper hand hygiene for infection control. Record review of a facility's Hot and Cold Food Temperatures policy revised 02/06/24 indicated .the temperature of the food items will be managed to conserve maximum nutritive value and flavor and to be free of harmful organisms and substances .hot temperature will be taken and recorded prior to service to ensure foods are at or above 135 .prior to serving, deficient temperature must be corrected . Record review of a facility's Tray Line policy revised 02/06/24 indicated .tray line positions and set up procedure should promote an efficient and accurate meal service .food temperatures are taken on the tray line .hot food held at a minimum temperature of 135 degrees .temperature problems are corrected prior to service . Record review of a facility's Food Storage policy revised 02/06/24 indicated .food is stored, prepared, and transported at an appropriate temperature and by methods designed to prevent contamination .scoops and storage bins are routinely washed and sanitized .air-tight containers .are used for all opened packages of food .all foods are covered, labeled and dated . Record review of a facility's Handwashing policy revised 02/06/24 indicated .nutrition services employee wash hands before starting work .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to establish and maintain an infection prevention and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and transmission of communicable diseases and infections for 2 of 3 residents (Resident #63 and Resident #65) reviewed for infection control. The facility failed to ensure, on 12/04/24, CNA E and CNA L, changed their gloves and performed hand hygiene appropriately while providing catheter care to Resident #65. The facility failed to ensure, on 12/04/24, CNA F, changed her gloves and performed hand hygiene appropriately while providing incontinent care to Resident #63. These failures could place residents at risk of exposure to cross-contamination and infections. Findings included: Record review of Resident #65's face sheet dated 12/02/24 indicated a 76-years-old female admitted to the facility on [DATE]. Resident #65 had diagnoses including metabolic encephalopathy (is a brain dysfunction caused by a chemical imbalance in the blood that affects the brain), urinary tract infection (is a common bacterial infection that occurs in the urinary tract, which includes the bladder, kidneys, and urethra), Type II diabetes (is a condition that occurs when the body doesn't use insulin properly, leading to high blood sugar levels), pressure ulcer of right buttock, unstageable (is a type of bed sore that occurs when too much pressure is applied to a specific area of the skin over a long period of time), and pressure ulcer of left buttock, stage 4 (is the most severe stage, characterized by full thickness tissue loss where the underlying muscle, tendon, or bone is exposed, often with significant damage to surrounding tissue, and a high risk of infection). Record review of Resident #65's significant change in status MDS assessment dated [DATE] indicated Resident #65 was usually understood and usually understood others. Resident #65's BIMS score was not completed. Resident #65 was dependent for toileting hygiene. Resident #65 had an indwelling catheter (is a thin, hollow tube that is inserted into the bladder to drain urine and is left in place for a period of time) and was always incontinent of bowel. Resident #65 had a multi-drug resistant organism (is a bacterial infection caused by a microorganism that is resistant to multiple classes of antibiotics and antifungals), pneumonia (is a lung infection that causes the air sacs in the lungs to fill with fluid or pus, making it difficult to breathe), and septicemia (is a life-threatening infection that occurs when bacteria, viruses, or fungi enter the bloodstream). Record review of Resident #65's care plan dated 10/15/24 indicated infection control as evidence by enhanced barrier precautions every 2 shift and indwelling medical device. Intervention included enhanced barrier precautions: gown and glove use during high-contact resident care activities. During an observation on 12/04/24 at 2:30 p.m. CNA E and CNA L provided Resident #65 peri/catheter care. WCLVN G was also at the bedside. CNA E wiped Resident #65's catheter tubing with the disposable wipes four times. CNA E then wiped down Resident #65's perineum three times with disposable wipes. CNA E wiped Resident #65's peri area two times with disposable wipes. CNA L slightly retracted Resident #65's labia majora (outer folds) and CNA E wiped down the middle three times with the disposable wipes. CNA L and CNA E without changing their gloves, straightened Resident #65's brief and reattached the straps. CNA E reattached Resident #65's catheter tubing to her leg anchor. CNA E and CNA L then removed their gloves and washed their hands. Record review of Resident #63's face sheet dated 12/02/24, indicated an 84-years-old female who admitted to the facility on [DATE]. Resident #63 had diagnoses including Alzheimer's disease (is a brain disorder that gradually destroys memory and thinking skills, and eventually the ability to perform everyday tasks), muscle weakness, and pain. Record review of Resident #63's quarterly MDS assessment dated [DATE] indicated Resident #63 was rarely/never understood and rarely/never understood others. Resident #63 had unclear speech. Resident #63 could not complete the BIMS assessment due to being rarely/never understood. Resident #63 had short-and-long term memory recall problem. Resident #63 had severely impaired cognitive skills for daily decision making. Resident #63 was dependent for toileting hygiene. Resident #63 was always incontinent for urine and bowel. Record review of Resident #63's care plan dated 10/20/24 indicated self-care deficit related to end stage Alzheimer's, hospice services, and history of seizures as evidence by dependent with toileting hygiene. Intervention included hospice and facility staff to perform ADLs. During an observation and interview on 12/04/24 at 2:40 p.m., WCLVN G performed a skin assessment of Resident #63 with the assistance of CNA F. WCLVN G detached Resident #63's brief to inspect her skin. The leg creases on Resident #63's brief was light brown but only urine was noted in the brief. The WCLVN G instructed CNA F to clean a dark brown substance on Resident #63's thigh/buttock area. The WCLVN G said it looked like something was left from the prior changing. CNA F cleaned Resident #63's rectum area then wiped towards her vagina. CNA F grabbed Resident #63's skin protectant cream and applied it with the same gloves. CNA F placed a new cloth pad in the middle of the bed and a new brief underneath Resident #63. CNA F then removed her gloves and placed on new gloves without performing hand hygiene. CNA F then attached Resident #63's brief and straightened her clothes. On 12/05/24 at 11:31 a.m., called CNA E and left voice mail. No return call before or after exit. On 12/05/24 at 11:32 a.m., called CNA L and unable to leave message. On 12/05/24 at 11:34 a.m., called CNA F and left voice mail. No return call before or after exit. During an interview on 12/05/24 at 12:35 p.m. WCLVN G said CNA F did not change gloves after cleaning Resident #63 and she touched her bed pad and new brief. She said she also did not see CNA F use hand sanitizer or wash her hands after she removed her gloves and put on new ones. She said she kept trying to prompt CNA F to change her gloves more frequently. She said CNA E and CNA L should have also changed their gloves before they touched anything after Resident #65's catheter care. She said it was hard to try to teach people who thought they knew everything. She said CNA F, CNA E, and CNA L not changing their gloves properly and touching other things was cross contamination. She said it placed Resident #65 and Resident #63 at risk for an infection. During an interview on 12/05/24 at 2:42 p.m., the Director of Nursing said she expected staff to perform hand hygiene before putting on gloves and after removal. She said performing hand hygiene was important for infection control and preventing cross contamination. During an interview on 12/05/24 at 3:32 p.m., the Administrator said he expected nursing staff to wash their hands or use hand sanitizer after removal of their gloves. He said proper hand hygiene was important for infection control. He said when hand hygiene was not performed cross contamination could happen. Record review of a facility's Hand Hygiene for Staff and Residents policy reviewed 01/2022, indicated .purpose .to reduce the spread of infection with proper hand hygiene .hand hygiene is the most important component for preventing the spread of infection .hand hygiene is done .after .resident contact .toileting or assisting others with toileting, or after personal grooming .removal of medical/surgical or utility gloves . Record review of a facility's Perineal Care policy reviewed 04/22/2024, indicated . 8. Turn resident to clean all areas of buttocks with new wipe or section of washcloth wiping front to back to remove feces present. Observe for redness, bruising, open skin, rash, or other abnormalities. 9. Dispose of gloves and used supplies and perform hand hygiene. 10. Apply new gloves and place new brief and change linens as needed .
Aug 2024 6 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interview, the facility failed to treat each resident with respect and dignity and provide care in a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interview, the facility failed to treat each resident with respect and dignity and provide care in a manner that promoted maintenance or enhancement of his or her quality of life for 1 of 12 residents reviewed for resident rights. (Resident #32) The facility failed to promote self-determination for Resident #32 by not allowing her to make healthcare decisions for herself when on 06/16/2024, LVN M, who was an agency nurse, refused to call an ambulance for Resident #32 because she felt Resident #32 was medically stable at the facility. This failure could place residents at risk for decreased quality of life, decreased self-esteem and increase anxiety. Findings included: Record review of an undated face sheet reflected Resident #32 was a [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of PVD (peripheral vascular disease- poor circulation), sepsis (severe infection), and diabetes mellitus type II. She was discharged [DATE]. Record review of Resident #32's 5-day MDS assessment dated [DATE] indicated she had a BIMS of 15 which reflected Resident #15 had no cognitive impairment and required substantial to maximum assistance for toileting, transfer, and hygiene. The MDS indicated Resident #32 received dialysis during her stay. No behaviors were noted on the MDS. Record review of Resident #32's EHR revealed no care plans for behaviors. During an interview on 08/14/2024 at 10:00 a.m., Resident #32 stated that her only issue when she was a resident was, she was not allowed to go the hospital when she requested on 06/16/2024. She stated she called her sister one evening stating she was not feeling right. She stated after speaking with her sister she was going to ask the nurse to call an ambulance and go to the ER to be checked out. The resident stated she could feel herself becoming more confused and caught herself having a hallucination of a snake coming out of the wall. She stated being on dialysis she knew this meant something in her body chemistry was not right. She stated the nurse came down to her room and checked her vital signs and told her there was nothing wrong with her and she would not be calling an ambulance because it would be against medical advice for her to leave when nothing was wrong with her. Resident #32 stated she told LVN M that she had the right to go to the hospital. She stated LVN M told her that she (LVN M) understood that, but she (LVN M) would not be calling the ambulance. She stated her family member called the nurse and the nurse hung up on Resident #32's family several times. She stated she then called her another family who came to the facility later in the day and called the ambulance himself. During an interview on 08/15/2024 at 2:22 p.m., LVN M stated she worked agency for the facility on 06/16/2024. She stated she remembered Resident #32's family member calling the facility about a dozen times that day. She stated after the 1st time Resident #32's family member called, and she went and checked on Resident #32. She stated her vital signs were normal and she was able to answer all my questions. She stated she was not familiar with Resident #32 but found out that she was medically complex when reading her chart. She stated Resident #32 had cancer, was on dialysis, and had gangrene in a wound. LVN M stated she called the MD on call and reported her vital signs and he (MD) stated there was no reason to send her out. LVN M was unable to remember the name of the MD or the vital signs and none were documented in the chart. LVN M stated she told the family member it was against medical advice for Resident #32 to be sent to the hospital and she would not be calling an ambulance for her. During an interview on 08/15/2024 at 2:45 p.m., the DON stated she remembered very well the issues Resident #32 had with LVN M. She stated after Resident #32's family member called and reported LVN M, LVN M was taken off the schedule to work at the facility. The DON stated that all residents have the right to self-determination. They should have the same abilities in the facility that they have a home. She stated it was her responsibility to ensure all staff understood resident rights. She stated she immediately did an Inservice and LVN M never worked in the facility again. During an interview on 08/15/2024 at 3:16 p.m., the ADM stated she was aware that LVN M, who was an agency nurse refused to call an ambulance for Resident #32 because she felt Resident #32 was medically stable at the facility. The ADM stated a facility wide in-service on Resident Rights and self-determination was done to educate all staff and LVN M was no longer used in the facility. Review of an undated Resident Rights facility policy indicated, .Federal and state laws guarantee certain basic right to all resident in this facility. These rights include the resident's right to .a dignified existence .be treated with respect, kindness dignity . and self-determination.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents were free from abuse for 2 of 27 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure residents were free from abuse for 2 of 27 residents (Resident #1 and Resident #3) reviewed for resident abuse. 1.The facility failed to ensure Resident #1 was free from abuse when on 11/02/2023 CNA H shook Resident #1's wheelchair when pushing into the bathroom for incontinent care. 2.The facility failed to ensure Resident #3 was free from abuse when on 6/20/24 CNA J forcefully pushed Resident #3's wheelchair with her in it, from the doorway of her room to the doorway of another room across the hallway (approximately 13 foot). These failures could place residents at risk of physical harm, mental anguish, and/or emotional distress. The findings included: 1.Record review of Resident #1's face sheet, dated 8/13/24, revealed she was [AGE] years old and initially admitted to the facility on [DATE] and re-admitted on [DATE]. Resident #1 had diagnoses of dementia (progressive loss of intellectual functioning, especially with impaired memory), weakness, abnormality of gait and mobility, lack of coordination, and hypertension (high blood pressure). Record review of Resident #1's quarterly MDS assessment, dated 10/17/23, revealed she sometimes understood others and was sometimes understood by others. The MDS revealed Resident #1 had a BIMS score of 2, which indicated severe cognitive impairment. The MDS revealed Resident #1 used a wheelchair for mobility. The MDS revealed Resident #1 required maximal to moderate assistance for most ADLs. The MDS revealed Resident #1 was always incontinent of bowel and bladder. Record review of Resident #1's comprehensive care plan dated 8/13/24, revealed Resident #1 had cognitive deficit related to dementia; she had impaired physical mobility; she had self-care deficit; and she was at risk for problems with elimination. Record review of the facility's PIR dated 11/02/23 with an incident category of abuse was signed by the ADM on 11/09/23. The PIR revealed CNA L had reported CNA H had become agitated during Resident #1's incontinent care of bowel movement and shook Resident #1's wheelchair while she was sitting in it. The PIR included a form titled Interview Statement Employee completed on 11/2/23 at 10:50 AM for CNA L who stated CNA H was agitated and shook Resident #1's wheelchair. CNA L said the other aide (CNA H) did not help CNA L provide incontinent care after shaking Resident #1's wheelchair. CNA L stated, I realize CNA H was old, but that was not an excuse to have an attitude. The ADM signed The Interview Statement Employee form on 11/2/23 as being the one who conducted the interview. The PIR revealed CNA H was suspended during the investigation and then was not allowed to return. The PIR revealed staff was to be in-serviced promptly on abuse. During an observation on 8/14/24 at 11:54 AM, Resident #1 was self-propelling herself in her wheelchair around the nurse's station and hallway. Resident #1 was clean and well groomed. During an interview on 8/14/24 at 3:08 PM, Resident #1 said she was doing fine and self-propelled herself away and went down the hallway. During an interview on 8/15/24 at 8:20 AM, Resident #1's RP said Resident #1 was a difficult patient at times and she was incontinent of bowel and bladder. Resident #1's RP said she did not remember being notified about the incident from 11/02/23 but it was back in November of last year. Resident #1's RP said the facility normally notified her when anything happened. During an interview on 8/15/24 at 8:32 AM, CNA H said another staff member said she shook Resident #1's wheelchair during incontinent care, but CNA H said she did not shake Resident #1's wheelchair. CNA H said she was suspended during the investigation, and she decided to not return to the facility because she was getting too old to do the amount of work that was required when there was frequent call-ins. Attempted to call CNA L on 8/15/24 at 12:31 PM and at 4:02 PM, but there was no answer and was unable to leave a message. CNA L did not return call prior to exit. 2. Record review of Resident #3's face sheet, dated 8/13/24, revealed she was [AGE] years old and admitted to the facility on [DATE]. Resident #3 had diagnoses of cerebral palsy (lifelong condition affecting movement, coordination, and muscle tone), intellectual disabilities (below average intelligence and set of life skills present before age [AGE]), scoliosis (sideways curvature of the spine), and bladder disorder. Record review of Resident #3's quarterly MDS assessment, dated 7/3/24, revealed she had unclear speech and rarely understood others and was rarely understood by others. The MDS revealed Resident #3 was unable to complete the BIMS, which indicated she had severe cognitive impairment. The MDS revealed Resident #3 had severely impaired cognitive skills for daily decision making. The MDS revealed Resident #3 used a wheelchair for mobility. The MDS revealed Resident #3 required maximal to dependent assistance for most ADLs. Record review of Resident #3's comprehensive care plan dated 8/13/24, revealed Resident #3 had cognitive deficit related to intellectual disability; she had speech deficit expressive related to developmental disabilities; she was a fall risk; impaired physical mobility with an intervention to provide appropriate level of assistance to promote safety of resident; she was physically aggressive and had interventions of all staff educated about triggers, what de-escalates, what signals onset of agitation, guide away from source of distress, intervene before resident agitation escalates. Record review of the facility's PIR dated 6/20/24 with an incident category of abuse was signed by the ADM on 6/26/24. The PIR revealed LVN K had reported CNA J had pushed Resident #3's wheelchair while she was sitting in it from one side of the hallway to the other quickly. The PIR revealed CNA J responded inappropriately to Resident #3's behaviors. The PIR revealed CNA J was interviewed and did not deny the actions, but stated she was being hit and she pushed the wheelchair and not the resident. CNA J was suspended during the investigation and ultimately was not allowed to return. The PIR revealed staff was in-serviced on abuse. During on observation on 8/14/24 at 11:43 AM, Resident #3 was observed sitting in a specialized wheelchair in dining room, feeding herself. Resident #3 had difficulties with feeding self. Resident #3 had abnormal spastic jerking type arm movements. Resident #3 had a divided plate and large handle spoon. Resident #3 had unrecognizable mumbles, loud noises, and un-understandable speech. Resident #3 was clean, well groomed, and was wearing a helmet. Attempted to call Resident #3's RP on 8/15/24 at 8:43 AM and at 2:48 PM, but there was no answer, a voice mail was left requesting a return call. Resident #3's RP did not return call prior to exit. Attempted to call CNA J on 8/15/24 at 9:17 AM and at 4:58 PM, but there was no answer and was unable to leave a message. CNA J did not return call prior to exit. During an interview on 8/15/24 at 12:36 PM, LVN K said she recalled the incident with CNA J and Resident #3. LVN K said she was standing by her medication cart facing hall 100 and saw Resident #3 being combative, flailing her arms backwards, and agitated while CNA J was pushing Resident #3's wheelchair out of the doorway of her room. LVN K said she then saw CNA J forcefully shove Resident #3's wheelchair across the hallway. LVN K said Resident #3 went from her doorway to the doorway of the room on the other side of the hall. LVN K said she immediately told CNA J that she could not do that under no circumstance due to Resident #3 could have fallen out of her chair or hit the wall and been injured. LVN K said CNA J said she was not going to get whooped by her. LVN K said she told CNA J that she should have walked away or gotten someone else to help and not have shoved Resident #3's wheelchair across the hallway. LVN K said Resident #3 had difficulty making her needs known and continued to be agitated after the incident, but she was able to take over Resident #3's care and was able to determine Resident #3 wanted her glasses from out of her room. LVN K said Resident #3 was assessed to have no injuries and was given her glasses. Resident #3 calmed down and she did not have any other issues. LVN K said she wrote CNA J up and contacted the ADM and CNA K was suspended during the investigation. LVN K said that was the first time she had ever witnessed a staff member being abusive toward a resident in her nursing career and she would not tolerate it. During an interview on 8/15/24 beginning at 5:15 PM, the DON said she had been the DON since 1/29/24 and would not have knowledge of incidents occurring before then. The DON said the nurse said CNA J was frustrated with Resident #3 and had pushed Resident #3 out of the doorway and across the hallway and did not go with her. The DON said the nurse told CNA J it was not okay to push Resident #3 across the hallway and sent CNA J home. The DON said there was potential for harm to Resident #3 when CNA J pushed her and did not go with her. The DON said CNA J could have walked away and gotten assistance of another staff member and not have pushed Resident #3 across the hallway. The DON said if CNA J had done that to her mom, it would not have been okay. The DON said CNA J was suspended during the investigation and she had been counseled previously related customer service and she felt there was potential for harm and CNA J was terminated. The DON said it would never be appropriate to shake a resident's wheelchair and it would be an act of abuse and it could intimidate the resident. During an interview on 8/15/24 beginning at 5:45 PM, the ADM said she was the Abuse Coordinator. The ADM said CNA L was training with CNA H during the time of the incident on 11/2/23 with Resident #1. The ADM said CNA L came to her office with tears in her eyes and said she had witnessed CNA H visibly upset when Resident #1 had an episode of diarrhea and shook Resident #1's wheelchair by the handles while pushing it. The ADM said CNA L completed the incontinent care and Resident #1 was unharmed and unable to recall the event due to confusion. The ADM said CNA H denied the allegation. The ADM said CNA H was suspended during the investigation and was terminated due to that was not the customer service she wanted portrayed in her facility. The ADM said on 6/20/24 LVN K reported CNA J had pushed Resident #3's wheelchair from one side of the hall to the other quickly and said she was not going to be whooped by her. The ADM said Resident #3 had cerebral palsy and had spastic arm movements and could become agitated and combative at times. The ADM said Resident #3 was assessed by LVN K and was found to be agitated but was not harmed. The ADM said LVN K was able to calm Resident #3. The ADM said CNA J could have dealt with the situation differently, such as walking away or calling for assistance. The ADM said CNA J did not deny the actions, but stated she was being hit and she pushed the wheelchair and not the resident. The ADM said CNA J was suspended during the investigation and was terminated for poor customer service. Record review of the facility's abuse policy, titled Abuse, Neglect and Exploitation and Misappropriation of Resident Property, dated revised 6/23/17 revealed . this policy was to ensure that all healthcare facilities comply with federal and state regulations regarding protecting facility patients and residents from abuse . each resident had the right to be free from abuse . by anyone, including but not limited to facility staff .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement an effective discharge planning process for 1...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement an effective discharge planning process for 1 of 15 residents (Resident #32) reviewed for care plans. The facility failed to prepare Resident #32 to effectively transition to post-discharge care and the reduction of factors leading to preventable readmissions. These negative findings could cause a resident to have an unsafe living environment upon discharge. Findings included: Record review of an undated face sheet indicated Resident #32 was a [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of PVD (peripheral vascular disease- poor circulation), sepsis (severe infection), and diabetes mellitus type II. Record review of Resident #32's 5-day MDS assessment dated [DATE] indicated she had a BIMS of 15 and required substantial to maximum assistance for toileting, transfer and hygiene. The MDS indicated Resident #32 received dialysis during her stay. No behaviors were noted on the MDS. The MDS indicated Resident #32 planned to go back to her home upon discharge. Record review of Resident #32's EHR revealed no care plans for discharge. Record review of Resident #32's EHR revealed a blank discharge instruction care sheet dated 07/16/2024 and a blank recapitulation summary sheet dated 07/17/2024. During an interview on 08/14/2024 at 10:00 a.m., Resident #32 stated she discharged on 07/15/2024 from the facility. She stated prior to discharge she was given no written or oral instruction on her medication or treatment regimen. She stated when she arrived at home, she had no DME. She stated the SSD told her she would have a hospital bed, mechanical lift, bedside commode, and home health services the day after she discharged . She stated she had to sleep on her loveseat because that was the only surface, she could transfer to being a double amputee. She stated she had no idea what medication changes had been made or when the medications should have been taken because she got no education or instruction on her medication. Resident #32 stated she returned to the hospital on [DATE] and no home health or DME arrived prior to her admission to the hospital. She stated she was admitted to the hospital for hypokalemia (low potassium) related to her dialysis. She stated her family was able to take her to and from dialysis. During an interview on 08/14/2024 at 10:30 p.m., Resident #32's family member stated they were able to take the resident to and from dialysis and they were able to adminster all her medications to her. Resident #32's family member stated the only medication that changed for her while in the nursing home was the MD added a multivitamin with iron. He stated no other changes were made in her medications. He said the resident did not have an order for Potassium and she did not receive Potassium at the facility. During an interview on 08/15/2024 at 9:45 a.m., the SSD remembered that Resident #32 was supposed to have discharged on 07/17/2024 and decided to leave 2 days early. She stated she had already turned her information in for her DME and home health to start after 07/17/2024. She stated she had not called the home health or DME company to inform them Resident #32 had gone home early. She stated not having home health or DME at home could cause a decreased quality of life or injury. During an interview on 08/15/2024 at 2:15 p.m., the DON stated she remembered Resident #32 discharging early. She stated Resident #32 had cancer and wanted to seek treatment for the cancer and because she wanted to go to the oncologist and that interfered with her insurance she decided to discharge early. The DON stated Resident #32 was not ready to go home without support. The DON stated Resident #32's family member could help her with most tasks but not all of them. The DON stated Resident #32 needed the hospital bed, the mechanical lift and the bedside commode. The DON stated since failure to ensure discharge plans were carried out for Resident #32, the discharge process had been revamped to avoid missing important information such as that. She stated it was the social service department that was responsible for all aspects of discharge planning before. She stated now there are 5-6 people responsible for different parts of the discharge process and it was working much better. During an interview on 08/15/2024 at 3:00 p.m., the ADM stated she recalled Resident #32 leaving the facility earlier than expected. She stated she was unaware Resident #32 had not received her medication instructions or any of her DME. She stated not having the DME needed when you discharge can lead to accidents such as falls. She stated not knowing how to take you medications correctly could lead to hospitalizations. She stated at the time it would have been the SSD's sole responsibility to ensure all those things were completed. She stated now there were 5 people involved in the discharge process and it had helped keep everyone safe and happy. Record review of the facility discharge /Transfer Policy dated December 2018 reflected a facility must establish, maintain and implement identical policies and practices regarding transfer and discharge provision of services for all individuals regardless of payor source. The provisions included home health and durable medical equipment needed for a safe living environment post discharge.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents received adequate supervision and assistance ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that residents received adequate supervision and assistance devices to prevent accidents for 1 (Resident #14) of 6 residents reviewed for quality of care. The facility failed to ensure Resident #14 had supervision that prevented him from going outside and falling causing a hematoma and abrasion to his head. This failure could result in residents experiencing accident, injuries, and diminished quality of life. Findings included: 1. Record review of an undated face sheet reflected Resident #14 was a [AGE] year-old male that admitted to the facility on [DATE] with the diagnosis of dementia, atrial fibrillation (irregular heartbeat), and diabetes mellitus type II and discharged [DATE]. Record review of Resident #14's admission MDS dated [DATE] reflected he had a BIMS of 01 which indicated severe cognitive impairment. The MDS also indicated Resident #14 had some physically aggressive behavior and he required partial to moderate assistance with ADLs. Record review of Resident #14's care plan dated 05/07/2024 reflected a care plan titled Behavioral Changes with the problem of high elopement risk. The goal was to keep the resident safe within the facility. Record review of admission assessment dated [DATE] indicated Resident #14 was a high elopement risk scoring a 22 out of 25 points scored for elopement. Record review of an incident report dated 06/22/2024 revealed Resident #14 exited the front of the building and fell from his wheelchair onto the ground outside the front entrance of the building. Resident #14 sustained an abrasion to his forehead and a hematoma. During an interview on 08/14/2024 at 10:02 a.m., RN P stated Resident #14 attempted to find an exit all day every day since the day he was admitted . She stated he was hard to redirect about 50% of the time. She stated she learned to redirect him with food and sitting in the dining room and that worked most of the time. She stated he would push right past you if you were standing in the way of him and where he was attempting to go. She stated she had not felt he was being mean, she stated he just had not registered that someone was in front of him. During an interview on 08/14/2024 at 2:20 p.m., LVN Q stated on 06/22/2024 at lunch time Resident #14 went outside the front door of the facility and fell from his wheelchair onto his right side striking his head on the ground causing a hematoma and abrasion to his right forehead. She stated she was alerted by a family member of his presence outside because the staff was busy serving lunch, and no one saw him go outside. She stated she was aware he was an elopement risk, and they were doing frequent checks on him every 15-20 minutes and keeping him in eyesight if he were out of this room. LVN Q stated all the staff pitched in and tried to keep an eye on Resident #14, but it was not always possible to watch him. She stated he just slipped out because all hands are on deck when it was meal service time. She stated he was exit seeking every day because of his dementia. She stated he had gotten outside once before but the staff saw him before the door even closed behind him and redirected him back into the facility. LVN Q stated she had not believed he would have fallen that time if he had not been outside because it appeared to her the wheel on his wheelchair went off the sidewalk and dumped him out onto the ground. She stated the next day he discharged to a secured unit on 06/23/2024. During an interview on 08/15/2024 at 2:00 p.m., the DON stated she was aware Resident #14 was an elopement risk and she understood there were other facilities that could take better care of his needs, but his family insisted he stay at the facility. She stated the family was devastated when we informed them that he could no longer stay at our facility, and we needed to find him a safe place to live immediately. The DON stated Resident #14 had 4-5 falls while he was here from the wandering up and down the hall all day and night. She stated the fall he had on 06/22/2024 could have been prevented had Resident #14 not been exit seeking and found his way outside, where the sidewalk caused him to be dumped from his wheelchair. During an interview on 08/15/2024 at 3:15 p.m., the ADM stated she was aware Resident #14 was an elopement risk and the facility was trying different things to see if an adjustment period might calm that behavior down. She stated unfortunately it was not a successful match for him to remain in the facility because all the resident's must be safe that stay at the facility. Review of facility's fall prevention policy titled Fall Evaluation and Prevention, dated revised August 2020, reflected The facility will evaluate residents for their fall risk and develop interventions for prevention . Upon Admission, the nursing staff/interdisciplinary care team should determine if a resident is at risk for falls and develop appropriate interventions based on the evaluation. The goal is to prevent falls if possible and avoid any injury related to falls.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents were free of any significant medication errors for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents were free of any significant medication errors for 1 of 12 residents reviewed for medications. (Resident #32) The facility failed to ensure Resident #32's IV antibiotic (meropenem) was initiated per MD orders to begin on 06/07/2024. These failures could cause prolonged illness and increased recovery time for residents. Findings included: Record review of an undated face sheet indicated Resident #32 was a [AGE] year-old female admitted to the facility on [DATE] with the diagnoses of PVD (peripheral vascular disease- poor circulation), sepsis (severe infection), and diabetes mellitus type II. Record review of Resident #32's 5-day MDS 06/12/2024 assessment indicated she had a BIMS of 15 and required substantial to maximum assistance for toileting, transfer and hygiene. The MDS indicated Resident #32 received dialysis during her stay. No behaviors were noted on the MDS. Record review of Resident #32's EHR revealed no care plans for IV antibiotics. Record review of Resident #32's discharge orders from the acute hospital on [DATE] revealed the following discharge instructions: Additional instructions- She will need to continue vancomycin and meropenem until 06/18/2024. Record review of Resident #32's dialysis MAR dated 06/07/2024 indicated Vancomycin 750 mg IV once daily on Monday- Wednesday and Friday were administered every Monday, Wednesday and Friday from 06/07/2024 to 06/18/2024. Record review of Resident #32's facility MAR dated June 2024 indicated meropenem 1 gram daily was not started until 06/10/2024. During an interview on 08/14/2024 at 7:00 p.m., LVN N stated she was the nurse that admitted Resident #32 on 06/06/2024. LVN N stated she saw on the discharge order sheet that the resident was to continue her vancomycin that she was receiving at dialysis and meropenem until 06/18/2024. The meropenem had no dose or frequency so I put on the 24-hour report that clarification was needed on her [Resident #32's] antibiotic. She stated she was off the next couple of days and never thought about it after that. During an interview on 08/15/2024 at 2:15 p.m., the DON stated Resident #32's meropenem was not started on 06/07/2024 because it was overlooked on the discharge orders, and it was not until a chart audit was done on 06/10/2024 that a clarification order was received that it was okay to start the meropenem 1 gram on 06/10/2024 and continue it for 14 days. The resident and her family were informed, as well as the wound care specialist that ordered the antibiotic. No increased white blood cells, no change in the wound drainage was noted. The DON stated Resident #32 was still getting the vancomycin with her dialysis treatment three times per week. She stated she assessed Resident #32, and no acute issues were found. During an interview on 08/15/2024 at 2:30 p.m., NP O stated he was called and was informed the facility missed 3 doses of IV meropenem for Resident #32. NP O stated in his medical opinion that since the resident was receiving the other antibiotics, it was only 3 missed doses, and there were no physical signs of decline, and no harm was done to the resident by postponing the treatment. He stated if Resident #32 had developed a temperature or pain to the affected area he would have had cause for concern, but she had not so he just began the IV and continued it for the same duration originally ordered. He stated he gave a clarification order to start the meropenem when it was available from the pharmacy and continue it for the original 14 days ordered. During an interview on 08/15/2024 at 3:20 p.m., the ADM stated she was made aware of the 3 missed doses of meropenem by the DON on 06/10/2024 when it was noticed and a staff in-service on clarification of medication orders was conducted. The ADM stated it was the DON's responsibility to check behind the nurses and make sure all medications were ordered per the discharge instructions. The mistake was noticed during that reconciliation. The ADM stated not receiving ordered antibiotics could lead to prolonged infections, recurrent infections, or sepsis. Record review of policy dated April 2019 was documented Administering Medications, Medications are administered in a safe and timely manner, and as prescribed. Only persons licensed or permitted by this state to prepare, administer, and document the administration of medications may do so. The director of nursing services supervises and directs all personnel who administer medications and/or have related functions. Medications are administered in accordance with prescriber orders, including any required time frame.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure each resident's person-centered comprehensive c...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure each resident's person-centered comprehensive care plan was reviewed and revised by the interdisciplinary team after each assessment for 4 of 12 residents (Residents #18, #6, #8, and #10), reviewed for care plans. 1.The facility failed to revise and update Resident #18's care plan following physically aggressive behaviors against another resident. No interventions for aggressive behavior were listed on the behavior care plan. 2.The facility failed to revise and update Resident #6's care plan with interventions following a fall with major injury. The care plan did not include Resident #6's hip fracture or interventions for the care of the hip fracture. 3.The facility failed to revise and update Resident #8 and add interventions of a scoop mattress, move bedroom closer to nurses' station, and applying a fall mat beside bed after fall on 04/10/2024. 4. The facility failed to include added interventions of a fall mat and pommel cushion for #10's care plan following 04/24/2024 fall with fall interventions following falls with injury. These failures could affect residents of the facility by not addressing their physical, mental, and psychosocial needs for each to attain or maintain their highest practicable physical, mental, and psychosocial outcome. Findings included: 1. Record review of an undated face sheet indicated Resident #18 was an [AGE] year-old male admitted to the facility on [DATE] with the diagnose of hemiplegia (one-sided paralysis), cerebral infarction (stroke), and dysphagia (difficulty swallowing). Record review of the annual MDS dated [DATE] indicated Resident #18 had a BIMS of 09, which indicated moderate cognitive impairment. The MDS indicated physical behavior towards others. The MDS indicated Resident #18 required set up assistance only for eating and oral hygiene. The MDS indicated Resident #18 required substantial assistance for toileting and transfer. Record review of the care plan titled 'Behavioral Changes' dated 07/07/2023 indicated Resident #18 was a moderate risk for elopement. No other behaviors were addressed in the care plan. No interventions for behaviors were listed in the care plan. Record review of nurses note for Resident #18 dated 11/28/2023 written by LVN A revealed: The CNA called out to this Nurse that resident [#18] is kicking his roommate, (Resident #19). When resident [#18] was asked why he was doing this resident refused to answer. Left note to Administrator also text her. Will monitor resident [#18's] behavior, roommate (Resident #19) was placed in bed and resident (#18) was talked to and told to stay on his side of room. During an interview on 08/14/2024 at 2:30 p.m., the MDS Coordinator stated all behaviors that are considered verbal or physical behaviors should be care planned no later than 7 days following the completion of the MDS. The MDS Coordinator stated she was not aware that Resident #18 had any further behavior of physical aggressiveness, but it should be care planned with interventions, so that if it occurred again the staff would know how to address the issue. 2. Record review of an undated face sheet indicated Resident #6 was a [AGE] year-old male admitted to the facility on [DATE] with dementia, hypertension (high blood pressure), repeated falls, and a right hip fracture. Record review of a significant change MDS dated [DATE] indicated Resident #6 had a short- and long-term memory problem. It indicated he required partial to moderate assistance with oral care, toileting, dressing and hygiene. It also indicated he had a hip fracture and one major fall with injury since the last assessment. Record review of the care plan titled Fall Risk indicated Resident #6 had a fall on 03/23/2024 less than 24 hours after admitting. Record review of the care plan for Resident #6 dated 04/04/2024 indicated no care plan for his hip fracture care plan with interventions for the care of his hip fracture. During an interview on 08/14/2024 at 2:30 p.m., the MDS Coordinator stated interventions for falls and any injury related to the fall should be updated on the care plan as the falls happen. She stated the falls were reviewed in the clinical stand up meeting each morning and the care plans are to be updated with interventions as they were discussed in the meeting. The MDS Coordinator stated she was not aware that Resident #6 was not care planned for his hip fracture and interventions for care. 3. Record review of an undated face sheet indicated Resident #8 was a [AGE] year-old male admitted to the facility on [DATE] with the diagnoses of depression, atrial fibrillation (irregular heartbeat), and left femur (long bone in leg) fracture. Record review of the admission MDS dated [DATE] indicated Resident #8 had a BIMS of 14 which indicated no cognitive impairment. Resident #8 required total dependency for toileting, hygiene, dressing and supervision for eating. Record review of the care plan dated 04/10/2024 titled Fall Risk indicated Resident # 8 had a fall on 04/10/2024. The intervention was listed as keeping call light within reach. No other interventions were listed for 04/10/2024 fall. Record review of the incident report for 04/10/2024 for Resident #8's fall, indicated he fell and suffered a fractured nose and received staples to his head. The interventions for the fall on the incident report read: add a scoop mattress, move bedroom closer to nurses' station, and apply a fall mat beside bed. During an interview on 08/14/2024 at 2:30 p.m., the MDS Coordinator stated interventions for falls and any injury related from the fall should be updated on the care plan as the falls happen. She stated the falls were reviewed in the clinical stand up meeting each morning and the care plans are to be updated with interventions as they are discussed in the meeting. The MDS Coordinator stated she was unaware why all the interventions were not listed on Resident #8's care plan. She stated it was important to have all interventions listed because the care plan was the blueprint of the specific resident's care instructions. 4. Record review of an undated face sheet revealed Resident #10 was an [AGE] year-old male admitted to the facility on [DATE] with the diagnoses of cerebral infarction (stroke), diabetes mellitus type II, and hemiplegia (paralysis to one side). Record review of the annual MDS dated [DATE] indicated Resident #10 had a BIMS of 04 which indicated severe cognitive impairment. The MDS indicated Resident #10 was dependent for ADLs. The MDS indicated Resident #10 had a fall with injury since the last assessment. Record review of the care plan dated 05/30/2024 for Resident #10 titled Fall Risk had the intervention for the resident to maintain safety over next 90 days and have frequent checks. No interventions for Resident #10 to have a fall mat or pommel cushion were listed on the care plan. Record review of the incident report dated 04/24/2024 indicated Resident #10 had a fall with a closed head injury. Interventions listed were fall mat at bedside and pommel cushion in chair. During an observation on 08/14/2024 at 2:25 p.m., Resident #10 had a fall mat beside his bed and a pommel cushion in his wheelchair. During an interview on 08/14/2024 at 2:30 p.m., the MDS Coordinator stated interventions for falls and any injury related from the fall should be updated on the care plan as the falls happen. She stated the falls were reviewed in the clinical stand up meeting each morning and the care plans are to be updated with interventions as they are discussed in the meeting. The MDS Coordinator stated she was unaware why all the interventions were not listed on Resident #10's care plan. She stated it was important to have all interventions listed because the care plan was the blueprint of the specific resident's care instruction. She stated Resident #10 had to have the fall mat and pommel cushion because he was impulsive and would attempt to transfer himself unsafely. During an interview on 08/15/2024 at 2:20 p.m., the DON stated that all care plans should be reviewed and revised quarterly, but acute items such as behaviors and falls should be updated with intervention as they happen and are discussed in morning meeting. She stated it was important for all staff to be able to quickly access the care plan and know the up-to-date interventions in place for the residents. She stated this information was critical to assist with prevention of further behavioral issues and falls with injury. During an interview on 08/15/2024 at 3:30 p.m., the ADM stated it was the responsibility of nurse management, mainly the DON to follow up and ensure the care plans were being updated both quarterly and acutely. She stated not having up to date care plans could result in staff not knowing how to treat different situations with different residents. Review of a Care Plans, Comprehensive Person-Centered facility policy dated December 2016 reflected, .A comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs is developed and implemented for each resident .the care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment .The comprehensive, person-centered care plan will .Describe the services that are to be furnished to attain and maintain the resident's highest practicable physical, mental, and psychosocial well-being .Incorporate identified problem areas .Assessments of residents are on-going and care plans are revised as information about the residents and the resident's condition change .
Dec 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide respect, dignity and care in a manner and in a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide respect, dignity and care in a manner and in an environment that promoted maintenance or enhancement of quality of life for 1 of 7 residents reviewed for resident rights. (Resident #1) The facility did not ensure the window blinds were closed during incontinent care exposing Resident #1. This failure could place residents at risk for diminished quality of life, loss of dignity and self-worth. Findings included: 1. Record review of the face sheet dated 12/02/23 indicated Resident #1 was a [AGE] year-old female admitted to the facility on [DATE] with diagnoses including dementia, chronic pain, and cerebral infarction (stroke). Record review of the Quarterly MDS dated [DATE] indicated Resident #1 usually understood other and was usually understood by others. The MDS indicated Resident #1 had a BIMS of 08 and was moderately cognitively impaired. The MDS indicated Resident #1 was dependent for toileting, personal hygiene, and bed mobility. Record review of the most recent care plan updated on 9/30/23 indicated Resident #1 had impaired physical mobility related to hemiplegia (paralysis to one side of the body) or hemiparesis (weakness to one side of the body) and limited joint mobility. The care plan indicated Resident #1 had a self-care deficit related to stroke and was dependent on stall for all activities of daily living. During an observation on 11/29/23 at 1:47 p.m. CNA A performed continent care on Resident #1. Resident #1 was observed to be in her bed next to the window. CNA A did not close the blinds to the outside window prior to beginning incontinent care. During incontinent care CNA A left the room leaving the blinds to the outside window open. During an observation on 11/29/23 at 1:56 p.m. RN F entered Resident #1's room with CNA A. RN F walked over to the window and closed the blinds. During an interview on 11/29/23 at 2:01 p.m. RN F said she closed the blinds to provide privacy to Resident #1. RN F said the windows at the facility could be seen into from the outside. RN F said people sometimes used the walkway outside of Resident #1's room. During an interview on 11/29/23 at 2:07 p.m. CNA A said she had worked at the facility for 3 months. CNA A said she had been a CNA for 3 years. CNA A said the issue with leaving the blinds open when performing incontinent care on a resident was privacy. CNA A said it was important to provide privacy to residents, so they felt comfortable in their own home. During an interview on 11/30/23 at 2:59 p.m. CNA B said blinds should be closed, doors should be closed, and privacy curtains should be pulled to provided privacy for residents when providing care. CNA B said the importance of providing privacy was for the resident's dignity. During an interview on 12/01/23 at 10:08 a.m. CNA C said the resident should be provided privacy when providing care by closing the blinds and pulling the privacy curtain. CNA C said the importance of privacy was to prevent from exposing the resident. During an interview on 12/01/23 at 10:42 a.m. LVN D said privacy should be provide during care. LVN D said privacy was provided by pulling the privacy curtains, closing the blinds, and shutting doors. LVN D said the importance of providing privacy was for the resident's dignity. During an interview on 12/01/23 at 10:46 a.m. RN E said privacy was provided during resident care by knocking prior to entering, closing the door, pulling the privacy curtain, and closing the blinds. RN E said the importance of closing the blinds was to ensure no one outside walking by could see into the room and expose the residents. RN E said the importance in providing privacy during care was for dignity. During an interview on 12/01/23 at 11:28 p.m. the DON said she expected staff to pull the privacy curtains and blinds when providing incontinent care to a resident. The DON said the importance of providing privacy during incontinent care was dignity. During an interview on 12/01/23 at 12:17 p.m. the Administrator said she expected staff to provided privacy to residents for care tasks that could affect their dignity. The Administrator said privacy should be provided by closing the door, puling the privacy curtain, and closing the blinds. The Administrator said the importance of providing privacy was for dignity. Record review of the facility's Perineal Care (cleaning the private areas of a patient) Policy revised on 4/10/23 indicated, Staff will provide perineal care in accordance with the standards of practice to prevent skin breakdown and infection .Drape residents with linen to provide privacy. Keep resident covered throughout procedure, exposing areas as needed .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to...

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Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 of 3 staff (CNA A) viewed for infection control. The facility failed to ensure CNA A changed gloves and perform hand hygiene while providing incontinent care. These failures could place residents and staff at risk for cross-contamination, spread of infection and could potentially affect all others in the building. Findings Include: 1. During an observation on 11/30/23 at 1:47 p.m. CNA A was performing incontinent care on Resident #1. CNA rolled up a dirty draw sheet, did not change gloves, then grabbed clean rag and wiped Resident #1's side off. CNA A placed a rag back in soapy water, did not change gloves, picked the call light up out of the floor, pulled the privacy curtain more closed, then exited room with the gloves on. CNA A entered the room without gloves on, did not perform hand hygiene, placed gloves on her hands, and removed the soiled linen from the bed. CNA A did not change gloves after removing the soiled linen, retrieved the rag out of the soapy water, wiped feces off Resident #1's side/buttock, changed gloves, and did not perform hand hygiene after taking off the gloves and prior to putting on clean gloves. CNA A opened several drawers in the room (bedside table, chest of drawer, plastic storage drawers), took out barrier cream, did not change gloves, and applied barrier cream to the perineal area (private area). CNA A removed her gloves. During an interview on 11/30/23 at 2:07 p.m. CNA A said she had worked at the facility for 3 months. CNA A said she had been a CNA for 3 years. CNA A said gloves should be put on or changed prior to touching a patient, when going from dirty to clean, after touching anything else in the room, and when exiting the room. CNA A said she changed her gloves some during Resident #1's incontinent care, but not every time she should have. CNA A said hand hygiene should be performed after taking off gloves and before putting on another pair of gloves. CNA A said she had performed hand hygiene prior to the surveyor requesting to watch incontinent care and prior to walking back into the room after she exited. CNA A said the importance of performing hand hygiene between glove changes and proper glove changes was infection control. During an interview on 11/30/23 at 2:59 pm CNA B said when performing incontinent care gloves should be put on prior to beginning incontinent care and after performing hand hygiene. CNA B said gloves should be changed when going from dirty to clean or after picking anything up off the floor. CNA B said hand hygiene should be performed prior to putting gloves on, between glove changes, and after providing patient care. CNA B said the importance of changing gloves and proper hand hygiene was infection control. During an interview on 12/01/23 at 10:08 a.m. CNA C said gloves should be worn during incontinent care. CNA C said gloves should be changed when going from dirty to clean, when they were visibly soiled, and after picking something up off the floor. CNA C said hand hygiene should be performed all the time. CNA C said hand hygiene should be performed between glove changes. CNA C said the importance of proper glove changing and hand hygiene was to prevent the spread of bacteria. During an interview on 12/01/23 at 10:42 a.m. LVN D said hand hygiene should be performed prior to entering a room, when exiting a room, and between glove changes. LVN D said the importance of proper hand hygiene was to prevent the spread of bacteria and to prevent cross contamination. During an interview on 12/01/23 at 10:46 a.m. RN E said hand hygiene should be performed when entering a room, exiting a room, prior to putting on gloves, and between glove changes. RN E said the importance of hand hygiene was infection control. During an interview on 12/01/23 at 11:28 a.m. the DON said she expected staff to change their gloves when providing care when they go from clean to dirty, dirty to clean, and after picking something up off the floor. The DON said hand hygiene should be performed prior to providing care, when care was complete, and between glove changes. The DON said the importance of proper glove changes and hand hygiene was to prevent the spread of infection. During an interview on 12/01/23 at 12:17 p.m. the Administrator said she expected staff to change their gloves when they went from soiled to clean and after touching any surface other than the resident. The Administrator said she expected hand hygiene to be performed prior to providing care, after providing care, and when staff changed gloves. The Administrator said the importance of performing proper hand hygiene and glove changes was for infection control and to prevent cross contamination. Record review of the facility's Hand Hygiene for Staff and Residents updated 1/2022 indicated, To reduce the spread of infection with proper hand hygiene. Proper hand hygiene technique is completed whenever hand hygiene is indicated. Hand Hygiene is the most important component for preventing the spread of infection. Maintaining clean hands is important for residents/visitors as well as staff. 1.Hand hygiene is done: Before: A. resident contact, B. eating or handling food, C. starting work, D. Smoking, E. Applying lip balm, F. Touching your eyes, nose, or mouth, G. taking part in a medical or surgical procedure. After: A. contact with soiled or contaminated articles, such as articles that are contaminated with body fluids, B. resident contact, C. contact with a contaminated object or source where there is a concentration of microorganisms, such as, mucous membranes, non-intact skin, body fluids or wounds. D. toileting or assisting, others with toileting, or after personal grooming, E. smoking or eating, F. coughing, sneezing, or blowing the nose, G. handling uncooked animal products, such as, raw meat, or raw fish, H. removal of medical/surgical or utility gloves. NOTE: Wash hands at end of procedures where glove changes are not required. For procedures in which change of gloves, e.g., clean gloves to sterile gloves, is indicated follow the specific standard of practice. If glove hands become contaminated as gloves are changed hands can be washed. I. Contact with a resident's intact skin (e.g., taking a pulse or blood pressure, performing physical examinations, lifting the resident in bed), J. Contact with environmental surfaces in the immediate vicinity of resident .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident who was unable to carry out activit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident who was unable to carry out activities of daily living received the necessary services to maintain grooming and personal hygiene were provided for 2 of 6 (Resident #2 and Resident #3) residents reviewed for ADLs. The facility did not provide scheduled showers for Resident #2 and Resident #3. These failures could place residents at risk of not receiving services/care and decreased quality of life. Findings Include: 1. Record review of the face sheet dated 12/01/23 indicated Resident #2 was a [AGE] year-old female, admitted to the facility on [DATE] with diagnoses including diabetes, weakness, hypertension (elevated blood pressure), and acute kidney failure (a condition where the kidneys suddenly cannot filter wastes from the blood). Record review of the comprehensive MDS dated [DATE] indicated Resident #2 understood others and usually was understood by others. The MDS indicated Resident #2 had a BIMS of 11 and was moderately cognitively impaired. The MDS indicated Resident #2 was dependent for showering/bathing, toileting, and bed mobility. Record review of the care plan updated 11/23/23 indicated Resident #2 had impaired physical mobility. Record review of the Results List (list that showed shower documentation for the resident) dated October 2023 indicated Resident #2 received 1 shower/bath from 10/03/23 through 10/31/23 on 10/13/23. Record review of the Results List dated November 2023 indicated Resident #2 received 4 of her 7 scheduled showers from 11/1/23 through 11/16/23 and 11/23/23 on 11/02/23, 11/04/23, 11/7/23, and 11/16/23. 2. Record review of face sheet dated 12/01/23 indicated Resident #3 was a [AGE] year-old male, admitted to the facility on [DATE] with diagnoses including dementia, hypertension, age-related physical debility, and diabetes. Record review of the MDS dated [DATE] indicated Resident #3 sometimes understood others and was usually understood by others. The MDS indicated Resident #3 had a BIMS of 02 and was severely cognitively impaired. The MDS indicated Resident #3 required substantial/maximal assistance with showering/bathing and personal hygiene. Record review of the comprehensive care plan updated 11/20/23 indicated Resident #3 was at risk for/had actual skin breakdown. Record review of the Results List dated October 2023 indicated Resident #3 did not receive a shower/bath from 10/01/23 through 10/31/23. Record review of the Results List dated November 2023 indicated Resident #3 received 6 of his 12 scheduled showers/baths from 11/01/23 through 11/30/23 on 11/4/23, 11/7/23, 11/9/23, 11/14/23, 11/18/23, and 11/25/23. During an observation and interview attempt on 11/30/23 at 11:00 a.m. Resident #3 was clean with no offensive odors. Resident #3 was confused and unable to be interviewed. During an interview on 11/30/23 at 2:59 p.m. CNA B said the CNAs were responsible for giving showers. CNA B said residents received showers 3 times a week. CNA B said showers were documented on shower sheets and in the computer. CNA B said if a resident refused a shower the CNA should report it to the nurse. CNA B said the importance of resident's receiving their showers was for hygiene. During an interview on 12/01/23 at 10:08 a.m. CNA C said CNAs were responsible for giving showers. CNA C said showers were given as needed and as scheduled. CNA C said if a resident refused a shower, it should be reported to the nurse and the resident should be reapproached at a later time. CNA C said the importance of ensuring residents received their showers was to prevent sores, prevent the resident from smelling, and for hygiene. During an interview on 12/01/23 at 10:42 a.m. LVN D said CNAs and nurses were responsible for giving resident showers. LVN D said showers were given every other day. LVN D said if a resident refuses a shower, it should be documented. LVN D said the importance of ensuring residents received their showers was hygiene and cleanliness. During an interview on 12/01/23 at 10:46 a.m. RN E said nurses delegated shower responsibilities to the CNAs. RN E said residents received showers 3 times a week. RN E said if a resident refused a shower, it should be documented, and the resident should be reapproached at a later time. RN E said the importance of the residents receiving their scheduled showers was to prevent the resident from smelling bad, to allow for additional skin observations, and for hygiene. During an interview on 12/01/23 at 11:28 a.m. the DON said CNAs were responsible for giving the residents their showers. The DON said showers should be given as scheduled and requested. The DON said if a resident refused their shower, she expected them to reapproach the resident at a later time. The DON said the importance of the residents receiving their scheduled showers was for cleanliness and skin integrity. During an interview on 12/01/23 at 12:17 p.m. the Administrator said CNAs were responsible for giving the residents their showers. The Administrator said residents' showers were scheduled for 3 times a week unless the resident requested otherwise. The Administrator said if a resident refused their shower, it should be documented, or the shower should be given at a later time. The Administrator said if a resident continued to refuse showers, she expected staff to find out why the resident was refusing. The Administrator said the importance residents receiving their showers was for cleanliness and infection control. Record review of the facility's Bathing (not partial or completed bed bath) policy dated 1/20/23 indicated, Staff will provide bathing services for residents within standard practice guidelines .Tasks commonly completed during the bathing process: Inspect skin, especially those that are showing redness or signs of breakdown, Observe Range of Motion during the bathing process, If discomfort is present, ask the resident to describe and rate the discomfort, Record the procedure in the record, and Report abnormal findings to the nurse in charge or the health care provider .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to ensure all drugs were stored in a locked compartment, only accessible by authorized personnel for 2 of 4 (600 Hall Nurse/Medication and the Tr...

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Based on observation and interview the facility failed to ensure all drugs were stored in a locked compartment, only accessible by authorized personnel for 2 of 4 (600 Hall Nurse/Medication and the Treatment Cart) medication carts and 1 of 2 (LVN G) nurses observed for medication storage. The facility did not ensure the medication carts were secured and unable to be accessed by unauthorized personnel. The facility failed to ensure medications were not left at the nurse's station unattended. These failures could place residents at risk for not receiving drugs and biologicals as needed, medications being used passed their effective or expiration date, and a drug diversion. Findings include: 1. During an observation on 11/29/23 at 2:13 p.m. a Nurse/Medication cart on the 600 hall was unattended and unlocked. The MDS nurse, an LVN, and 2 other people walked by the unlocked cart and did not lock it while the surveyor was standing at the nurse's station. During an observation on 11/29/23 at 2:15 p.m. LVN G walked up and locked the unattended and unlocked medication cart. 2. During an observation on 11/30/23 at 10:45 a.m. 13 medication cards and multiple IV medications sitting on the nurse's station in the rehab unit unattended. During an interview on 11/30/23 at 10:52 am LVN G said the medication cards were sitting on the nurse's station because he was getting ready to discharge a resident. LVN G said the IV medications had recently been delivered and he had not had time to put them up. LVN G said he left the medications unattended when he went to show someone in the medication room something on the stat lock box. LVN G said someone could have taken any of the medication while they were unattended. 3. During an observation on 11/30/23 at 3:07 p.m. the treatment cart was unlocked and unattended. The Maintenance Supervisor and a CNA were both observed walking in the hallway past the treatment cart. During an interview on 11/30/23 at 3:08 p.m. the Wound Care Nurse said she left her cart unlocked and unattended because she went outside to tell the charge nurse something about a resident. The Wound Care Nurse said she did not usually leave her treatment cart unlocked, unattended, and in the middle of the hall. The Treatment Nurse said it was important not to leave the treatment cart unlocked and unattended, so no one got into it and harmed themselves. During an interview on 12/01/23 at 10:42 a.m. LVN D said when walking away from the medication cart it should be locked. LVN D said the medication carts should never be left unattended and unlocked. LVN D said medications should not be left out in the open and unattended including at the nurse's station. LVN D the importance of ensuring the medication carts were locked and medications were not left unattended was so no one took any of the medications thinking they were candy. During an interview on 12/01/23 at 10:46 a.m. RN E said medication carts should be locked when left unattended. RN E said medication should never be left out in the open and unattended including at the nurse's station. RN E said the importance of locking med carts and not leaving medications unattended was to prevent medication from going missing. During an interview on 12/01/23 at 11:28 a.m. the DON said she expected staff to lock the medication carts if they were leaving them unattended. The DON said medications should not be left unattended. The DON said the importance of locking medication carts when they were left unattended and not leaving medications unattended at the nurse's station was so residents did not get medications that were not theirs and to prevent drug diversions. During an interview on 12/01/23 at 12:17 p.m. the Administrator said she expected staff to lock medication carts when they were left unattended and to ensure all medications were secured. The Administrator said medications should not be left unattended at the nurse's station. The Administrator said the importance of locking unattended medication carts and not leaving medications unattended was safety of the residents. Record review of the facility's Medication Storage policy dated 1/2023 indicated, Medications and biologicals are stored properly, following manufacturer's or provided pharmacy recommendations, to maintain their integrity and to support safe effective drug administration. The medication supply shall be accessible to only licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications .In order to limit access to prescription medications, only licensed nurses, pharmacy staff, and those lawfully authorized to administer medications (such as medication aides) are allowed to access the medication carts. Medication rooms, cabinets, and medication supplies should remain locked when not in use or not attended by persons with authorized access .
Nov 2023 26 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Notification of Changes (Tag F0580)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not notify the physician of a significant change in the physical condition...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not notify the physician of a significant change in the physical condition for 1 of 22 resident reviewed for notification of change. (Resident #151) The facility did not notify the physician when Resident #151, who had a history of Acute Respiratory Failure with hypercapnia (too much carbon dioxide in the body), had an oxygen saturation of 88% on [DATE] at approximately 6:30 p.m., had difficulty breathing, and would not keep on their Bipap (non-invasive ventilation breathing support administered through a face mask) mask . The resident was found unresponsive at 11:10 p.m. and expired at the facility. The facility failed to have a Physician Notification Policy. These failures resulted in the identification of an Immediate Jeopardy (IJ) on [DATE] at 5:21 p.m. While the IJ was removed on [DATE] at 4:02 p.m., the facility remained out of compliance at a scope of isolated and a severity level of actual harm that is not immediate jeopardy due to the facility's need to evaluate the effectiveness of the corrective systems. These failures could place residents who experience a change of condition at risk for harm, deteriorating health or death. Findings included: Record review of a face sheet dated [DATE] indicated Resident #151 was [AGE] years old. Resident #151 was initially admitted on [DATE] and readmitted on [DATE] with diagnoses including acute respiratory failure with hypercapnia (high levels of carbon dioxide in the body), heart failure, and chronic obstructive pulmonary disease (chronic lung disease). Record review of consolidated physician's orders dated [DATE] for Resident #151 indicated the resident was admitted on [DATE] to skilled care. An order dated [DATE] indicated Bipap as needed. As needed for SOB (shortness of breath), with naps. Notify provider with episodes of SOB . An order dated [DATE] indicated Bipap daily at bedtime . The orders indicated Resident #51 code status was full code (if a person's heart stopped beating and/or they stopped breathing, all resuscitation procedures will be provided to keep them alive). Record review of the MDS dated [DATE] indicated Resident #151 usually understood others and was usually understood. The MDS indicated a BIMS was not conducted due to the resident be rarely to never understood. The MDS indicated Resident #151 required oxygen care. The MDS did not indicate the use of Bipap. Record review of a care plan updated on [DATE] indicated Resident #151 had a care area for Breathing Pattern related to a diagnosis of chronic obstructive pulmonary disease. There was an intervention to administer medications, respiratory treatments, and oxygen as ordered. Record review of an After Visit Summary for Resident #151 from the hospital dated [DATE] indicated, .Other Instructions .continue BIPAP PRN (as needed) for shortness of breath, lethargy, hypercapnia .Last vital signs recorded .BP 141/85 (blood pressure), Pulse 81, Temp 97.8 (oral), Resp 22, SpO2 100% (oxygen saturation). Record review of hospital discharge records for Resident #151 with an admission date of [DATE] and a discharge date d on [DATE] indicated, .Pt was admitted for acute hypercapnic respiratory failure, altered mental status, and resolving pneumonia .Recommendations .Continue Bipap/Avaps PRN (as needed) for shortness of breath, lethargy, hypercapnia . Record review of hospital records dated [DATE] indicate Resident #151 was evaluated in the emergency department. The reason for the visit was for chest pain and shortness of breath. The diagnosis was Atrial Fibrillation with rapid ventricular response (a cardiac rhythm when the rapid contractions of the atria make the ventricles beat to quickly. If the ventricles beat too fast, they cannot receive enough blood. So, they cannot meet the body's need for oxygenated blood). Record review of vital signs for Resident #51 indicated on [DATE] at 5:59 p.m. a blood pressure of 117/59, a heart rate of 88, respirations of 18, a temperature of 97.8, and an oxygen saturation of 97%. On [DATE] at 12:26 p.m. a heart rate of 78, respirations of 18, and an oxygen saturation on 98%. On [DATE] at 3:01 p.m. a blood pressure of 136/80, a heart rate of 78, respirations of 18, an oxygen saturation of 98%. On [DATE] at 8:44 a.m. a heart rate of 78, respirations of 18, and oxygen saturation of 98%. On [DATE] at 1:36 p.m. a heart rate of 78, respirations of 19, and an oxygen saturation of 98%. On [DATE] at 1:07 p.m. a blood pressure of 142/70 and a temperature of 98.3. There were no further vital signs documented. Record review of undated handwritten notes by LVN O indicated, at 18:30 p.m . Bipap on by nurse. The notes indicated at 8:50 p.m. went to pt. room, Bipap was off, pt had taken Bipap off, did explain to pt the need for keeping Bipap on, eyes closed, no response. The notes indicated at 10:25 p.m. went to pt. room, Bipap off, and was put back on pt. Bipap machine is working well. At 10.30 p.m. came to desk, called (family member) and explained to her that pt. will not keep Bipap on, that if pt's (family member) wanted to come and stay to help pt. with keeping Bipap on, it would be ok . At 11:10 p.m. Family member .here, nurse got up from desk and walked down to pt's room. Arrived in room, (family member) and I noticed pt not breathing and CPR (cardiopulmonary resuscitation) begin. At 11:23 p.m. CPR team arrived and CPR continued. There was one set of untimed vital signs that indicated pt pulse ox (oxygen saturation) was 88 then 90, B/P (blood pressure) 90/52, temp 96.2. The oxygen saturation, blood pressure and temperature were below Resident #151's baseline. Respirations or heart rate were not indicated. There was no documentation of the physician having been notified. Record review of nurse's notes on the electronic medical record for Resident #151 indicated a note made my LVN O on [DATE] and electronically signed at 11:12 p.m., 1850 (6:50 p.m.) .Bipap was applied .pt appears to be resting well. A note made by LVN O on [DATE] and electronically signed 11:31 p.m. indicated 2050 (8:50 p.m.) pt. has taken Bipap off and explained to pt. that this is to help remove the CO2 (carbon dioxide) d/t pt. needs help to get ride of the bad oxygen, was still trying to take mask out of nurse's hand. A nurse's note made by LVN O on [DATE] and electronically signed at 12:10 a.m. indicated, a note for [DATE] 2225 (10:25 p.m.) Pt had taken mask off and was replaced back on and ask pt to not remove, this mask help with your breathing. A nurse's note made by the DON dated [DATE] and was electronically signed at 7:37 a.m. indicated on [DATE] 2230 (10:30 p.m.) family member .was called and informed pt continues to taking off Bipap mask and refuses to keep it on, did inform her that nurse will continue to go back and check and put mask back on as needed, did ask if pt (family member) wanted to stay due to pt noncompliance . A nurse's note made by the DON dated [DATE] and electronically signed at 7:32 a.m. indicated, on [DATE] 2310 (11:10 p.m.) family member .here, him and nurse walked to the pt room, pt. had Bipap slid off to the right side top of head and was not breathing, cpr was done immediately while pt. (family member was screaming at nurse why somebody was not down here sitting with him, 2313 (11:13 p.m.) CPR team with crash cart arrived and began assisting nurse with CPR, board hard surface placed under patient, pads on, continuing CPR 2318 (11:18 p.m.), analyzing, shock not advised, paramedics arrived 2329 (11:29 p.m.) taking over CPR in progress, firefighters arrived 2340 (11:40 p.m.), IV (intravenous access to body) started, intubated (when a tube inserted for venilation) 2345 (11:45 p.m.) . continue cpr, 2354 (11:54 p.m.) pulse check continue cpr, 2357 (11:57 p.m.) pulse check continue cpr, 2359 (11:59 p.m.) pulse check continue cpr, 2403 (12:03 a.m.) continued cpr, paramedic spoke to nurse and stated pt. PEA (pulseless electrical activity, a type of irregular heart rhythm, meaning it is a malfunction of the heart's electrical system) was not active and only there because of continued compressions, last pulse check 2406 (12:06 a.m.). Police arrived, and also assisted with cpr. EMS called time of death. Family was present. There were no nurse's notes indicating the physician had been notified of Resident #151's condition on [DATE]. During an interview on [DATE] at 1:57 p.m., LVN O she was Resident #151's nurse the night of [DATE]. She said Resident #151 would not keep on his Bipap mask. She said she made notes on a piece of paper. She said when she came to work she checked on him right then. She said anytime she had a resident with a critical condition she checked on them first. She said she first checked on Resident #151 around 6:30 p.m. She said she took vital signs at this time. She said those vital signs were charted on the back of a handwritten note. She said she helped the aide clean him. She said she placed his Bipap mask back on him them. She said the aide reported to her that he had been taking his mask off that evening. She said she did call family and suggested that a family member might come sit with him to help keep his mask on. She said she walked in with the Family Member #2 and the resident was not breathing. She said the door was closed and no other staff were in the room. She said the mask was to the side of his head. She said she had previously taken care of the resident and he always has difficulty breathing. She said he could not breathe without some kind of assistance with his breathing. She said she did not call the physician at any time that evening . She said she did not notify the physician that Resident #151 would not keep on his Bipap mask. She said Resident #151 was not anxious and he did not need medication to calm him. She said she did not feel he needed medication so he would tolerate the Bipap better. She said she was checking on the resident every hour. She said she handwrote notes indicating when she had checked on him. She said at no time did staff sit with him to make sure he kept his mask on. She said, we just go in and do what we have to do and then leave. She said when she realized he was not breathing she checked his pulse and then started CPR. She said she only took one set of vital signs at 6:30 p.m. and this was documented on her handwritten note. She said she did not report the vital signs to the physician. She said at no time that evening did the resident open his eyes or talk to her. She said this was normal for him. She said she had had no specific trainings concerning the Bipap. She said she just knew how to use the Bipap from years of experience. During an interview on [DATE] at 2:20 p.m., Corporate Nurse AA said she was looking for, but did not think the facility had a physician notification policy. During an interview on [DATE] at 4:55 p.m., LVN O said she had only taken care of Resident #151 one previous shift. She said she was not that familiar with him. She said you could just tell he was critical. She said with CPR you check the airway, breaths, and circulations. She said the resident had no pulse. She said she did compressions in the middle of his sternum (the breastbone). She said she placed the heal of her hands in the middle of the sternum. During an interview on [DATE] at 9:06 a.m., Attending Physician Z said he would expect nursing staff in the facility to make sure residents with shortness of breath or difficulty breathing were compliant in wearing their Bipap mask appropriately. He said he would expect staff to monitor the resident and send them to the ER for any acute changes. He said he would have expected staff to have contacted Nurse Practitioner K for symptoms or non-compliance in wearing the Bipap mask. When asked if the resident not wearing his BiPap mask could have contributed to Resident #151's death he said, oh yeah. He said from what little he knew about the resident he had multiple conditions that could have led to his death but not being compliant with wearing his BiPap could be part of it. He said non-compliance with not wearing his mask could affect everything. During an interview on [DATE] at 9:25 a.m., Nurse Practitioner K said he would have expected staff to have contacted him for Resident #151 not wearing his mask or for increased shortness of breath. He said he had seen Resident #151 earlier in the day of [DATE] and the resident was a little short of breath. He said he told staff to call him for increased shortness of breath. He said he would have expected to have been notified for shortness of breath, not keeping his mask on and any acute changes. He said he might have tried a telehealth visit. He said he would have checked the resident's general condition. He said he probably would have had staff send the resident to the emergency room for further evaluation. During an interview on [DATE] at 2:40 p.m., the DON said a change in condition could be acute shortness of breath, skin changes such as sweat and temperature change, and cyanosis (a bluish discoloration of the skin resulting from poor circulation). She said any change in condition would need to be reported immediately to the provider. She said on [DATE], the resident was not acting any different than he had. She said the nurse told her she did not see him as in distress. During an interview on [DATE] at 10:54 a.m., the DON said she felt the nurse did not see Resident #151's vital signs and him taking his mask off as a change in condition. She said LVN O was a nurse a really long time. She said the resident had been fighting the mask and had been pulling it off. She said she did not feel the nurse recognized him as having a change in condition. She said when the resident was hypoxic (an absence of enough oxygen in the tissues to sustain bodily function. An oxygen saturation below 92% is considered hypoxic) the nurse should have checked the orders and notified the physician. The DON said she (the DON) had already discussed with the Nurse Practitioner K about the resident not keeping his mask on. She said he had advised that if Resident #151 would not keep the mask on to call family to the facility to keep the mask on. She said a provider not being notified for a change in condition could cause increased chance of harm. During an interview on [DATE] at 1:13 p.m., the Administrator said if a nurse felt that a resident was critical and having difficulty breathing she would have expected this to have been reported to the physician by the nurse. She said abnormal vital signs for any resident should have been reported to a physician. She said staff were in regular contact with Nurse Practitioner K that night. She said she was not sure if a oxygen saturation of 88% was ever communicated to the provider. She said the resident was not enrolled in Hospice, but there were family members that wanted him placed on hospice. There was a family member that wanted him to be a full code and wanted everything done. The administrator said she discussed with the family member that the resident would not keep on his mask and the facility was unable to restrain him as he was in the hospital at the facility could not force him to wear a mask. She said the family member said he was not restrained in the hospital but was sedated. She said the facility could not chemically restrain him. She said a medication such as Ativan could not be ordered because Resident #151 was so fragile. Review of a Change in Condition policy last revised on February 13, 2023 indicated, The primary goal of identifying Acute Changes of Condition (ACOCs) is to enable staff to evaluate and manage a patient at the community and avoid transfer to a hospital or emergency room (ER). To achieve this goal, the community's staff and practitioners must recognize an ACOC and identify it's nature, severity, and cause(s) changes in condition of the patient are determined by current and past medical conditions, medical orders, patient safety factors, and/or by assessments utilizing defined parameters .IMMEDIATE NOTIFICATION: Any symptom, sign, or apparent discomfort that is: acute or sudden in onset, and: a marked change (i.e. more severe) in relation to usually symptoms and sings, or Unrelieved by measures already prescribed . Review of an article title Hypoxia by The Cleveland Clinic, https://my.clevelandclinic.org/health/diseases/23063-hypoxia, and was accessed on [DATE] indicated, Hypoxia is low levels of oxygen in your body tissues. It causes symptoms like confusion, restlessness, difficulty breathing, rapid heart rate, and bluish skin. Many chronic heart and lung conditions can put you at risk for hypoxia. Hypoxia can be life-threatening. If you are experiencing symptoms of hypoxia, call 911 or go to the nearest ER . The treatment for hypoxia depends on the underlying cause. The cause might be a one-time event or it could be an ongoing condition. Treatments might include: . BiLevel positive airway pressure (often known under the trade name BiPAP®) . The Administrator was notified of an IJ on [DATE] at 5:21 p.m. and was given a copy of the IJ template and a Plan of Removal (POR) was requested. The Plan of Removal was accepted on [DATE] at 1:40 p.m. and included the following: Plan of Removal Summary of Details which lead to outcomes On [DATE], during annual survey initiated at the facility, a surveyor provided an IJ Template notification that the Survey Agency has determined that the conditions at the center constitute immediate jeopardy to resident health. F580 The notification of the alleged immediate jeopardy states as follows: F580-Physician Notification The resident was a 79 y/o male, admitted on [DATE] with a diagnosis of Acute Respiratory failure with hypercapnia (to much carbon dioxide in the body). The resident was sent to the hospital on [DATE] and readmitted to the facility on [DATE]. The facility failed to notify the physician of a low oxygen saturation of 88% and that the resident would not keep his bipap on. The facility failed to obtain and monitor the residents' vital signs. The facility does not have a physician notification policy. The facilities change of condition policy indicated to notify the physician when the resident is unrelieved by measures already prescribed. o How other residents with the potential to be affected by the same deficient practice will be identified; o Any resident with orders for bi-pap therapy and/or residents who have signs of respiratory distress o What measures will be put into place or what systemic changes will be made to ensure that the deficient practice does not recur; o The LVN was provided education by NP on [DATE]. Education includes: a.) Identification of change of condition. b.) Notification to provider for any change of condition. c.) Assessment and response to change of condition. d.) Increased monitoring at time of change of condition until recommendation received from physician. e.) Documentation of change of condition. f.) Ensuring physician orders are followed. o DON/ADON/MDS/WOUND NURSE were provided education by NP on [DATE]. Education includes: a) Identification of change of condition. b) Notification to provider for any change of condition. c)Assessment and response to change of condition. d) Increased monitoring at time of change of condition until recommendation received from physician. e) Documentation of change of condition. f ) Ensuring physician orders are followed. o DON/ADON will provide education to all licensed staff prior to start of next scheduled work shift to include: starting 10/31 and reported to QA committee monthly x 3 months a.) Identification of change of condition. b.) Notification to provider for any change of condition. c.) Assessment and response to change of condition. d.) Increased monitoring at time of change of condition until recommendation received from physician. e.) Documentation of change of condition. f.) Notification to DON/Designee of change of condition. g.) Ensuring physician orders are followed. o All residents requiring bipap therapy will have standing orders written on eMAR with parameters to notify physician per guidance on parameters for notification from physician. How the corrective action(s) will be monitored to ensure the deficient practice is being corrected and will not recur (i.e., what program will be put into place to monitor the continued effectiveness of the system changes); and o All new hire licensed staff are educated as above prior to completion of orientation. o All changes of condition will be communicated to DON/Designee and provider. o DON/Designee will review 24-hour reports and change of condition reports daily. o DON/Designee will review spo2 recordings for residents with bipap daily. Involvement of Medical Director The APRN Nurse Practitioner for Medical Director met with interdisciplinary team on [DATE]. Involvement of QA An Ad Hoc QAPI meeting will be held with the Medical Director, facility administrator, director of nursing, and social services director to review plan of removal. Administrator will forward results of audits monthly to the QAPI Committee for review and/or action times three months. Who is responsible for implementation of process? The Director of Nursing/designee will be responsible for implementation of New Process. The New Process/ system will be started on [DATE] and no employee be able to return to work until they complete the Inservice. Please accept this letter as our plan of removal for the determination of Immediate Jeopardy issued on [DATE]. The surveyor verification of the Plan of Removal from [DATE] was as follows: Record review of the current residents' electronic health records did not indicate any residents requiring breathing assistance with Bipap. Electronic health records were accessed from [DATE] - [DATE] . Record review of a Training In-Service Form indicated an in-service was held on [DATE]. The in-service was present by a Nurse Practitioner. The in-service covered change of condition, changes in level of consciousness, oxygen saturation, CPR hand placement, notifying providers, notifying DON/Family, Increased monitoring with change of condition, and following physician's orders. A total of 24 staff members attended the in-service. The in-service included a signature of LVN O, the ADON, the MDS and the wound care nurse. During an interview [DATE] at 2:00 p.m., the DON said the in-service training on [DATE] was verbal with mock CPR. She said staff completed a return demonstration on her. This in-service was completed on [DATE] at 8:00 p.m. The DON said a change in condition would be acute shortness of breath, skin changes such as sweat and temperature change, cyanosis. She said any change in condition would need to be reported immediately to the provider. She said she held a mock code using several different scenarios and with people with different body sizes. She said she instructed to never leave a resident unattended that was in distress. She said all staff performed all CPR correctly. She said she instructed staff when patients come in with physician's orders to verify the orders are in and all equipment is in the room and orders are on the chart. She was able to accurately describe neglect of a resident. She said she educated staff on change of condition, changes in level of consciousness, oxygen saturation, CPR hand placement, notifying providers, notifying DON/Family, Increased monitoring with change of condition, and following physician's orders. During an interview on [DATE] at 3:12 p.m., LVN O said she was in-serviced on identification of change of condition, notification to provider for any change of condition, assessment and response to change of condition., increased monitoring at time of change of condition until recommendation received from physician, documentation of change of condition and ensuring physician orders are followed. She was able to accurately describe how to do CPR and accurately describe neglect. During interviews conducted from on [DATE] beginning at 2:00 p.m. through 4:02 p.m., 20 of 24 of nursing staff in-serviced (including staff across all shifts that were the DON, ADON, MDS Nurse, the Wound Care Nurse, CNAs, LVNs and RNs) were interviewed. All staff said they received education on change of condition and were able to verbalize understanding, changes in level of consciousness, oxygen saturation, CPR hand placement, notifying providers, notifying DON/Family, Increased monitoring with change of condition, and following physician's orders. On [DATE] at 4:02 p.m., the Administrator was notified the IJ was removed. However, the facility remained out of compliance at a scope of isolated and a severity level of actual harm that is not immediate jeopardy due to the facility's need to evaluate the effectiveness of the corrective systems.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0678 (Tag F0678)

Someone could have died · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Respiratory Care (Tag F0695)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent with professional standards of practice for 6 of 22 residents reviewed for respiratory care. (Resident #151, Resident #26, Resident #3, Resident #5, Resident #29, and Resident #67) The facility failed to monitor Resident #151 to ensure he kept his Bipap (non-invasive ventilation used for breathing support administered through a mask) mask on. The facility failed to notify the physician of a low oxygen saturation of 88% and the Resident #151 would not keep his Bipap mask on. The facility failed to obtain and monitor Resident #151's vital signs. The facility failed to follow Resident #151's readmission orders from the hospital for the use of Bipap. The facility did not ensure Resident #26's oxygen concentrator filter was free from gray like substances. The facility failed to ensure Resident#3, Resident#5, and Resident #29 oxygen concentrator (take air from your surroundings, extract oxygen and filter it into purified oxygen for you to breathe) did not have gray, fuzzy material in their filter (are used within the machine to remove particles and contaminants from entering your lungs for an improved therapy experience. They also prevent these same particles and contaminants from entering the machine to help it last longer and function properly) and filter compartment. The facility failed to ensure Resident #3, and Resident #5 had water in their humidification bottle (a plastic bottle designed to attached to oxygen machines and add moisture to the end users oxygen). The facility failed to ensure Resident #5 nasal cannula (is a medical device to provide supplemental oxygen therapy to people who have lower oxygen levels) and humidification bottle was not past due to be changed. The facility failed to ensure Resident #67 nebulizer mask (used to deliver aerosol medication to people with respiratory illnesses) was not past due to be changed. These failures resulted in the identification of an Immediate Jeopardy (IJ) on [DATE] at 5:21 p.m. While the IJ was removed on [DATE] at 4:02 p.m., the facility remained out of compliance at a scope of isolated and a severity level of actual harm that is not immediate jeopardy due to the facility's need to evaluate the effectiveness of the corrective systems. These failures could place residents at risk of respiratory complications or respiratory infection. Findings included: 1. Record review of a face sheet dated [DATE] indicated Resident #151 was [AGE] years old. Resident #151 was initially admitted on [DATE] and readmitted on [DATE] with diagnoses including acute respiratory failure with hypercapnia (increased levels of carbon dioxide in the body), heart failure, and chronic obstructive pulmonary disease (chronic lung disease). Record review of consolidated physician's orders dated [DATE] for Resident #151 indicated the resident was admitted on [DATE] to skilled care. An order dated [DATE] indicated Bipap (non-invasive ventilation used for breathing support administered through a mask) as needed. As needed for SOB (shortness of breath), with naps. Notify provider with episodes of SOB . An order dated [DATE] indicated Bipap daily at bedtime . The orders indicated Resident #51 code status was full code (if a person's heart stopped beating and/or they stopped breathing, all resuscitation procedures will be provided to keep them alive). Record review of the MDS assessment dated [DATE] indicated Resident #151 usually understood others and was usually understood. The MDS indicated a BIMS was not conducted due to the resident being rarely to never understood. The MDS indicated Resident #151 required oxygen care. The MDS did not indicate the use of Bipap. Record review of a care plan updated on [DATE] indicated Resident #151 had a care area for Breathing Pattern related to a diagnosis of chronic obstructive pulmonary disease. There was an intervention to administer medications, respiratory treatments, and oxygen as ordered. Record review of an After Visit Summary for Resident #151 from the hospital dated [DATE] indicated, .Other Instructions .continue BIPAP PRN (as needed) for shortness of breath, lethargy, hypercapnia .Last vital signs recorded .BP 141/85 (blood pressure), Pulse 81, Temp 97.8 (oral), Resp 22, SpO2 100% (oxygen saturation). Record review of hospital discharge records for Resident #151 with an admission date of [DATE] and a discharge date d on [DATE] indicated, .Pt was admitted for acute hypercapnic respiratory failure, altered mental status, and resolving pneumonia .Recommendations .Continue Bipap/Avaps PRN (as needed) for shortness of breath, lethargy, hypercapnia . Record review of hospital records dated [DATE] indicate Resident #151 was evaluated in the emergency department. The reason for the visit was for chest pain and shortness of breath. The diagnosis was Atrial Fibrillation with rapid ventricular response (a cardiac rhythm when the rapid contractions of the atria make the ventricles beat too quickly. If the ventricles beat too fast, they cannot receive enough blood. So, they cannot meet the body's need for oxygenated blood). Record review of a Treatment Administration Record for Resident #151 indicated, Bipap daily at bedtime. There was a start date of [DATE] and an end date of [DATE]. There was no documentation of the Bipap being applied on [DATE], [DATE], or [DATE]. Record review of vital signs for Resident #151 indicated on [DATE] at 5:59 p.m. a blood pressure of 117/59, a heart rate of 88, respirations of 18, a temperature of 97.8, and an oxygen saturation of 97%. On [DATE] at 12:26 p.m. a heart rate of 78, respirations of 18, and an oxygen saturation on 98%. On [DATE] at 3:01 p.m. a blood pressure of 136/80, a heart rate of 78, respirations of 18, an oxygen saturation of 98%. On [DATE] at 8:44 a.m. a heart rate of 78, respirations of 18, and oxygen saturation of 98%. On [DATE] at 1:36 p.m. a heart rate of 78, respirations of 19, and an oxygen saturation of 98%. On [DATE] at 1:07 p.m. a blood pressure of 142/70 and a temperature of 98.3. There were no further vital signs documented. These were the baseline vital signs for Resident #151. Record review of undated handwritten notes by LVN O indicated, at 6:30 p.m. Bipap on by nurse. The notes indicated at 8:50 p.m. went to pt. room, Bipap was off, pt had taken Bipap off, did explain to pt the need for keeping Bipap on, eyes closed, no response. The notes indicated at 10:25 p.m. went to pt. room, Bipap off, and was put back on pt. Bipap machine is working well. At 10.30 p.m. came to desk, called (family member) and explained to her that pt. will not keep Bipap on, that if pt's (family member) wanted to come and stay to help pt. with keeping Bipap on, it would be ok . At 11:10 p.m. Family member .here, nurse got up from desk and walked down to pt's room. Arrived in room, (family member) and I noticed pt not breathing and CPR (cardiopulmonary resuscitation) begin. At 11:23 p.m. CPR team arrived and CPR continued. There was one set of untimed vital signs that indicated pt pulse ox (oxygen saturation) was 88 then 90, B/P (blood pressure) 90/52, temp 96.2. Respirations or heart rate were not indicated. The oxygen saturation, blood pressure and temperature were below Resident #151's baseline. There was no documentation of the physician having been notified. Record review of a nurse's note on the electronic medical record dated [DATE] and was entered and electronically signed by the DON on [DATE] at 8:01 a.m. indicated, .Bipap settings set by (respiratory company representative), per DC (discharge) order from (hospital), machine in place. Record review of nurse's notes on the electronic medical record for Resident #151 indicated a note made by LVN O on [DATE] and electronically signed 11:12 p.m., 1850 (6:50 p.m.) .Bipap was applied .pt appears to be resting well. A note made by LVN O on [DATE] and electronically signed 11:31 p.m. indicated 2050 (8:50 p.m.) pt. has taken Bipap off and explained to pt. that this is to help remove the CO2 (carbon dioxide) d/t pt. needs help to get ride of the bad oxygen, was still trying to take mask out of nurse's hand. A nurse's note made by LVN O on [DATE] and electronically signed at 12:10 a.m. indicated, a note for [DATE] 2225 (10:25 p.m.) Pt had taken mask off and was replaced back on and ask pt to not remove, this mask help with your breathing. A nurse's note made by the DON dated [DATE] and was electronically signed at 7:37 a.m. indicated on [DATE] 2230 (10:30 p.m.) family member .was called and informed pt continues to taking off Bipap mask and refuses to keep it on, did inform her that nurse will continue to go back and check and put mask back on as needed, did ask if pt (family member) wanted to stay due to pt noncompliance . A nurse's note made by the DON dated [DATE] and electronically signed at 7:32 a.m. indicated, on [DATE] 2310 (11:10 p.m.) family member .here, him and nurse walked to the pt room, pt. had Bipap slid off to the right side top of head and was not breathing, cpr was done immediately while pt. (family member was screaming at nurse why somebody was not down here sitting with him, 2313 (11:13 p.m.) CPR team with crash cart arrived and began assisting nurse with CPR, board hard surface placed under patient, pads on, continuing CPR 2318 (11:18 p.m.), analyzing, shock not advised, paramedics arrived 2329 (11:29 p.m.) taking over CPR in progress, firefighters arrived 2340 (11:40 p.m.), IV (intravenous access to body) started, intubated (when a tube inserted for ventilation) 2345 (11:45 p.m.) . continue CPR, 2354 (11:54 p.m.) pulse check continue CPR, 2357 (11:57 p.m.) pulse check continue CPR, 2359 (11:59 p.m.) pulse check continue CPR, 2403 (12:03 a.m.) continued CPR, paramedic spoke to nurse and stated pt. PEA (pulseless electrical activity, a type of irregular heart rhythm, meaning it is a malfunction of the heart's electrical system) was not active and only there because of continued compressions, last pulse check 2406 (12:06 a.m.). Police arrived, and also assisted with CPR. EMS called time of death. Family was present. There were no nurse's notes indicating the physician had been notified of Resident #151's condition on [DATE]. During an interview on [DATE] at 9:00 a.m., Family Member #1 of Resident #151 said the resident had been placed on Bipap while in the hospital between admission to the facility and when he was re-admitted to the facility. Family Member #1 said there was a Bipap at the facility. Family Member #1 said the night Resident #151 died, a nurse called her and said he was having problems keeping the mask on. Family Member #1 said while he was in the hospital, they would put the Bipap on him as needed and then they would take it off so he could rest. Family Member #1 said there were times he would get confused and take the mask off of his face. Family Member #1 said a nurse at the facility told them that staff just put the mask on him and would leave him for the night. Family Member #1 said she did not know the name of this nurse. Family Member #1 said the nurse told them the facility did not have respiratory therapy present in the facility. Family Member #1 said they felt the resident was already dead when the nurse called her. Family Member #1 said Family Member #2 arrived at the facility, the door was closed, and no staff was in the room with him and the lights were out. Family Member #1 said the resident was admitted back to the facility on [DATE]. Family Member #1 said when they came into the facility on the morning of [DATE], Resident #151 was in distress. Family Member #1 said the Bipap was in the closet. Family Member #1 said they could not find a nurse and they told another staff member he was in distress, and they found a nurse. Family Member #1 said there was no Bipap machine in the room. Family Member #1 said when the nurse came to the room she seemed to not know that Resident #151 had an order for Bipap. While in the room they said the nurse said, I don't know what to do. Family Member #1 said Resident #151 had to be sent back to the ER. She said, I wish we had never brought him here. During an interview on [DATE] at 9:15 a.m., Family Member #2 of Resident #151 said the events that led to the resident's death began when the resident was sent out of the facility to the ER on [DATE]. Family Member #2 said the doctor at the ER told him they could not hold him there. The ER doctor told the family the facility was not doing what they were supposed to be doing because the Bipap had not been placed on Resident #151 the night before. Family Member #2 said the resident was then sent back to the facility. Family Member #2 said they called the Administrator and had a long discussion with her about Resident #151's care. Family Member #2 said she promised them she would talk to staff about his care. Family Member #2 said on the evening of [DATE] Family Member #1 called them saying Resident #151 would not put on his Bipap mask. Family Member #2 said they then came to the facility. Family Member #2 said when they walked into the facility the resident's nurse was sitting at the nurse's station talking on a cellphone. Family Member #2 said LVN O walked down the hall with them with no sense of urgency about her. Family Member #2 said the resident's door was closed, the lights were out, and no staff were in the room with the resident. Family Member #2 said when the light was turned on the Bipap mask was on top of the resident's head. Family Member #2 said the nurse was trying to put the mask back on even though the resident was not breathing. Family Member #2 said they felt the nurse was suspicious because when walking in the room she did not turn on any lights or even speak a word to the resident. Family Member #2 said it was obvious she was not looking at him or talking to him. Family Member #2 said the nurse told the roommate to push the button, push the button. Family Member #2 said the roommate did not know which button she was talking about. Family Member #2 said they had to run out of the room and tell the other nurse's what was going on. Family Member #2 said the resident did not even have oxygen on him. Family Member #2 said he thought someone should have stayed in the room with him until family got there. Family Member #2 said earlier in the evening the resident had been awake and alert watching a TV show and talking about eating chicken and dressing. During an interview on [DATE] at 11:15 a.m., LVN EE said Resident #151 only had orders only to wear the Bipap at bedtime. She said this was how most of their residents do. She said she thought Resident #151 had a history of respiratory failure. She said family would sit with him during the day and request for the Bipap to be placed on the resident. She said she was unable to do so because the order was only for bedtime. She said she called the physician, and he told her the order was for bedtime and if he was in distress to send him to the hospital. She said his vital signs were stable when she took care of him. She said on [DATE] the Bipap was in the room. I am pretty sure he had it on the night before. She said he would pull on the mask and take it off. She said she had not received special training on using a BiPap at the facility. She said she just knew from experience from working at a respiratory company. She said she had no training specifically concerning the resident. During an interview on [DATE] at 1:57 p.m., LVN O she was Resident #151's nurse the night of [DATE]. She said Resident #151 would not keep on his Bipap mask. She said she made notes on a piece of paper. She said when she came to work she checked on him right then. She said anytime she had a resident with a critical condition she checked on them first. She said she first on Resident #151 around 6:30 p.m. She said she took one set of vitals at approximated 6:30 p.m. and they were charted on a handwritten note. She said she helped the aide clean him. She said she placed his Bipap mask back on him them. She said the aide reported to her that he had been taking his mask off that evening. She said she did call family and suggested that a family member might come sit with him to help keep his mask on. She said she walked in with Family Member #2 and the resident was not breathing. She said the door was closed and no other staff were in the room when they walked in the room. She said the mask was to the side of his head. She said she had previously taken care of the resident and he always has difficulty breathing. She said he could not breathe without some kind of assistance with his breathing. She said she did not call the physician at any time that evening. She said she did not notify the physician that Resident #151 would not keep on his Bipap mask. She said Resident #151 was not anxious and he did not need medication to calm him. She said she did not feel he needed medication so he would tolerate the Bipap better. She said she was checking on the resident every hour. She said she handwrote notes indicating when she had checked on him. She said at no time did staff sit with him to make sure he kept his mask on. She said, we just go in and do what we have to do and then leave. She said when she realized he was not breathing she checked his pulse and then started CPR. She said she only took one set of vital signs at 6:30 p.m. and this was documented on her handwritten note. She said she did not report the vital signs to the physician. She said at no time that evening did the resident open his eyes or talk to her. She said this was normal for him. She said she had had no specific trainings concerning the Bipap. She said she just knew how to use the Bipap from years of experience. During an interview on [DATE] at 2:16 p.m., CNA GG said she was Resident #151's CNA the evening of [DATE] along with CNA JJ. She said she came on duty at 10:00 p.m. She said she did one round. She said she saw the resident at 10:30 p.m. She said the resident was talking to her at that time. She said the Bipap mask was on top of his head at that time. She said she told the nurse, and the nurse called the family. She said Family Member #2 came to the facility and the next thing she heard was Family Member #2 screaming, he is already dead. She said when she walked in the room the nurse was standing there and looked shocked. She said at no time during the evening did the resident have staff sitting with him. She said she was not doing frequent checks on the resident. She said was only doing the normal 2-hour rounds. During an interview on [DATE] at 4:55 p.m., LVN O said she had only taken care of Resident #151 one previous shift. She said she was not that familiar with him. She said you could just tell he was critical. During an interview on [DATE] at 9:06 a.m., Attending Physician Z said he would expect nursing staff in the facility to make sure residents with shortness of breath or difficulty breathing were compliant for wearing their Bipap mask appropriately. He said he would expect staff to monitor the resident and send them to the ER for any acute changes. He said he would have expected staff to have contacted Nurse Practitioner K for symptoms or non-compliance in wearing the Bipap mask. When asked if the resident not wearing his BiPap mask could have contributed to Resident #151's death he said, oh yeah. He said from what little he knew about the resident he had multiple conditions that could have led to his death but not being compliant with wearing his BiPap could be part of it. He said non-compliance with not wearing his mask could affect everything. During an interview on [DATE] at 9:25 a.m., Nurse Practitioner K said he would have expected staff to have contacted him for Resident #151 not wearing his mask or for increased shortness of breath. He said he had seen Resident #151 earlier in the day of [DATE] and the resident was a little short of breath. He said he told staff to call him for increased shortness of breath. He said he would have expected to have been notified for shortness of breath, not keeping his mask on and any acute changes. He said he might have tried a telehealth visit. He said he would have checked the resident's general condition. He said he probably would have had staff send the resident to the emergency room for further evaluation. During an interview on [DATE] at 2:40 p.m., the DON said a change in condition could be acute shortness of breath, skin changes such as sweat and temperature change, and cyanosis (a bluish discoloration of the skin resulting from poor circulation). She said any change in condition would need to be reported immediately to the provider. She said on [DATE], the resident was not acting any different than he had. She said the nurse told her she did not see him as in distress. During an interview on [DATE] at 10:54 a.m., the DON said she felt the nurse did not see Resident #151's vital signs and him taking his mask off as a change in condition. She said LVN O was a nurse a really long time. She said the resident had been fighting the mask and had been pulling it off. She said she did not feel the nurse recognized him as having a change in condition. She said when the resident was hypoxic (an absence of enough oxygen in the tissues to sustain bodily function. An oxygen saturation below 92% is considered hypoxic) the nurse should have checked the orders and notified the physician. The DON said she (the DON) had already discussed with the Nurse Practitioner K about the resident not keeping his mask on. She said he had advised that if Resident #151 would not keep the mask on to call family to the facility to keep the mask on. She said a provider not being notified for a change in condition could cause increased chance of harm. The DON said she would have expected LVN O, after the first set of vitals, to have repeated the resident's vitals. She said but to LVN O thought he was at baseline the evening of [DATE]. She said the resident had a great day on [DATE] and had even eaten dinner. She said the resident would say he did not want to wear the BiPap. She said there was no one that could have kept that mask on his face because a staff at the bedside would have been forcing him to wear a mask. She said she would not have expected the nurse to do more frequent checks because the nurse felt like he was at his baseline. She said she felt the prior discharge from the hospital should not have played a part in the nurse's decisions that evening because he had been sent back from hospital with no new orders and he was fine. She said family did not want him sent back to the hospital. She said the family told her they could not keep the mask on his face in the hospital. She said the family had told them to call them for assistance. She said Family Member #2 wanted a sitter with the resident 24 hours a day. She said they had explained to family they do not provide sitters to their residents. She said there was a question about the recommendation for Bipap on the aftercare orders on [DATE]. She said there was some confusion on if he needed continuous Bipap or as needed Bipap. She said yes there should have been an order in on the day of admission. She said she cannot say if he had worn the Bipap the night of the 26th. She said she was aware that it was in the facility. She said the Bipap was not in the closet, it was a concentrator in the closet. She said she would have expected if the Bipap was placed on the resident the night of the [DATE] that it would have been charted. She said she did feel he had it was on the night of the [DATE] because if it had not been, he probably would have probably passed that night. During an interview on [DATE] at 11:55 a.m., CNA JJ said she was one of the aides caring for Resident #151 the night of [DATE]. She said she had provided Resident #151 care one previous time. She said he had seemed fine when she checked on him right after coming on duty at 10:00 p.m. She said he did not have his mask on when she checked on him. She said she reported this to the nurse and the nurse told her she had contacted the family and they were coming to sit with him. She said she was not sure where his mask was, but she thought it was on the nightstand. She said she was not in the room when the family got to the room. She said she was at the nurse's station. She said the family member came out and said, he's not breathing. During an interview on [DATE] at 1:13 p.m., the Administrator said if a nurse felt that a resident was critical and having difficulty breathing she would have expected this to have been reported to the physician by the nurse. She said abnormal vital signs for any resident should have been reported to a physician. She said staff were in regular contact with Nurse Practitioner K that night. She said herself and the DON had been in contact with Nurse Practitioner K. She said she was not sure if an oxygen saturation of 88% was ever communicated to the provider. She said the resident was not enrolled in Hospice, but there were family members that wanted him placed on hospice. There was a family member that wanted him to be a full code and wanted everything done. The administrator said she discussed with the family member that the resident would not keep on his mask and the facility was unable to restrain him as he was in the hospital at the facility could not force him to wear a mask. She said the family member said he was not restrained in the hospital but was sedated. She said the facility could not chemically restrain him. She said a medication such as Ativan could not be ordered because Resident #151 was so fragile. She said she did not know if LVN O knew Resident #151's baseline or not. She said being that his vital signs were out of the normal limits LVN O should have re-checked his vital signs to make sure they were accurate. She said she would have expected nursing staff to have increased supervision of Resident #151. She said any known history of any resident would play a part in any nurse's decision making. She said she did not know why the orders for the Bipap were not put in until [DATE]. She said she would have expected any orders should follow the patient from the hospital and should have been put into the system when the resident was admitted . She said she would have expected for Resident #151 to have worn his Bipap on the night of the [DATE]. Review of a Respirators, CPAP, Bipap, and AVAPS facility policy last revised on [DATE], indicated, .Staff will use standard methods of management of respiratory support devices categorized respirators with CPAP, BIPAP and AVAP settings in accordance with standard practice guidelines .The facility may provide care for residents in need of respirator therapies in the following cases .intermittent Bipap settings . Review of an article title Hypoxia by The Cleveland Clinic, https://my.clevelandclinic.org/health/diseases/23063-hypoxia, and was accessed on [DATE] indicated, Hypoxia is low levels of oxygen in your body tissues. It causes symptoms like confusion, restlessness, difficulty breathing, rapid heart rate, and bluish skin. Many chronic heart and lung conditions can put you at risk for hypoxia. Hypoxia can be life-threatening. If you are experiencing symptoms of hypoxia, call 911 or go to the nearest ER . The treatment for hypoxia depends on the underlying cause. The cause might be a one-time event or it could be an ongoing condition. Treatments might include: . BiLevel positive airway pressure (often known under the trade name BiPAP®) . The Administrator was notified of an IJ on [DATE] at 5:21 p.m. and was given a copy of the IJ template and a Plan of Removal (POR) was requested. The Plan of Removal was accepted on [DATE] at 1:40 p.m. and included the following: Summary of Details which lead to outcomes On [DATE], during annual survey initiated at the facility, a surveyor provided an IJ Template notification that the Survey Agency has determined that the conditions at the center constitute immediate jeopardy to resident health. F695 The notification of the alleged immediate jeopardy states as follows: F695-Respiratory Care The resident was a 79 y/o male, admitted on [DATE] with a diagnoses of Acute Respiratory failure with hypercapnia (to much carbon dioxide in the body). The resident was sent to the hospital on [DATE] and readmitted to the facility on [DATE]. The facility failed to monitor the resident to ensure he kept his bi-pap on. The facility failed to notify the physician of a low oxygen saturation of 88% and that the resident would not keep his bi-pap on. The facility failed to obtain and monitor the residents vital signs The facility failed to follow the readmission orders for the use of the bi-pap. o How other residents with the potential to be affected by the same deficient practice will be identified; Any resident with orders for bi-pap therapy and/or residents who experience respiratory distress o What measures will be put into place or what systemic changes will be made to ensure that the deficient practice does not recur; o The LVN was provided education by the NP on [DATE]. Education includes: a.) Identification of change of condition. b.) Notification to provider for any change of condition. c.) Assessment and response to change of condition. d.) Increased monitoring at time of change of condition until recommendation received from physician. e.) Documentation of change of condition. f.) Ensuring physician orders are followed as noted upon admission/readmission and verified by DON/designee. o DON/ADON/MDS/WOUND NURSE were provided education by the NP on [DATE]. Education includes: a) Identification of change of condition. b) Notification to provider for any change of condition. c) Assessment and response to change of condition. d) Increased monitoring at time of change of condition until recommendation received from physician. e) Documentation of change of condition. f) Ensuring physician orders are followed as noted upon admission/readmission and verified by DON/designee. o DON/ADON will provide education to all licensed staff prior to start of next scheduled work shift to include: a.) Identification of change of condition. b.) Notification to provider for any change of condition. c.) Assessment and response to change of condition. d.) Increased monitoring at time of change of condition until recommendation received from physician. e.) Documentation of change of condition. f.) Notification to DON/Designee of change of condition. g.) Ensuring physician orders are followed as noted upon admission/readmission and verified by DON/designee. o All residents requiring bi-pap therapy will have standing orders written on eMAR with parameters to notify physician per guidance on parameters for notification from physician. How the corrective action(s) will [TRUNCATED]
SERIOUS (H) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents with pressure ulcers received the nece...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure residents with pressure ulcers received the necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection, and prevent new ulcers from developing for 2 of 6 residents (Resident #27 and Resident #361) reviewed for pressure injury. The facility failed to ensure Resident #27 low air loss mattress (is designed to distribute the patient's body weight over a broad surface area and help prevent skin breakdown) was on the correct settings. The facility failed to ensure Resident #27 had dressing on his back wounds. The facility failed to ensure the WCN loosening Resident #27's dressing, before removing, from his heel wound to prevent bleeding. The facility failed to ensure Resident #27 was turned and repositioned every 2 hours. The facility failed to ensure Resident #27 was positioned correctly when using his positioning aides. The facility failed to treat Resident #361's unstageable (the base of the wound was covered by a layer of dead tissue that was yellow, grey, green, brown, or black and unable to determine the stage of the wound) sacral pressure ulcer for 3 days after admission. These failures could place residents at risk for deterioration of wound. Findings included: 1. Record review of Resident #27's face sheet dated 10/30/23 indicated Resident #27 was a [AGE] year-old male and admitted on [DATE] with diagnoses including cerebral infarction ((also known as a stroke) refers to damage to tissues in the brain due to a loss of oxygen to the area), pressure ulcer of buttock (also known as bedsores, are an injury that breaks down the skin and underlying tissue), stage 3, skin changes and pain. Record review of Resident #27's annual MDS assessment dated [DATE] indicated Resident #27 was usually understood and usually understood others. The MDS indicated Resident #27 had a BIMS score of 09 which indicated moderately impaired cognition and required limited assistance with dressing, extensive assistance with bed mobility, toilet use, personal hygiene, and bathing. The MDS indicated Resident #27 had 2 Stage 4 pressure ulcers and were present upon admission/entry or reentry. The MDS indicated Resident #27 had skin and ulcer/injury treatments of pressure reducing device for bed, nutrition or hydration intervention, pressure ulcer/injury care, application of ointments/medications other than to feet, and application of dressing to feet. The MDS indicated Resident #27 received an anticoagulant (are medicines that help prevent blood clots) for 3 days during the 7 days assessment period. Record review of Resident #27's care plan dated 09/21/23 indicated anticoagulant/antiplatelet (medications that prevent blood clots from forming) related to diagnosis of atrial fibrillation (is an irregular and often very rapid heart rhythm) and history of cerebrovascular accident (stroke) as evidence by Apixaban (is used to prevent serious blood clots from forming due to a certain irregular heartbeat) 5mg tablet 1 tablet by mouth 2 times a day. Interventions included handle resident carefully when turning, positioning, or transferring and maintain pressure on skin tears, blood draws sites, and IV sites for at least five minutes. Record review of Resident #27's care plan dated 10/24/23 indicated Resident #27 was at risk for/actual of skin breakdown related to skin failure and history of pressure injury as evidence by pressure reducing/redistribution mattress (redistribute a patient's weight so as to relieve pressure points), pressure ulcer risk: high score 10-12, confined to bed most of time, wound (pressure, diabetic or stasis), open lesions. Interventions assist resident to turn and reposition frequently, report refusals, off load heels, position resident properly; use pressure reducing or pressure relieving devices if indicated, and treatments and dressings as ordered per physician. Record review of Resident #27's Consolidated Physician Orders dated 04/06/23 Pressure reducing/redistributing mattress, night shift. Record review of Resident #27's Consolidated Physician Orders dated 06/02/23 Air Mattress to bed, every 2 shifts. Check every shift for function. Record review of Resident #27's Consolidated Physician Orders dated 10/12/23 indicated cleanse wound on day shift, cleanse wound to left upper back with normal saline, pat dry, apply calcium alginate with silver (Assist with infection reduction. Primary dressing for wounds with moderate to heavy exudate (drainage)), cover with silicone bordered dressing (is highly conformable with a thin, low-profile edge to help minimize the rolling and lifting that can impact adhesion) daily. Record review of Resident #27's Consolidated Physician Orders dated 10/27/23 indicated cleanse wound on day shift, right back with normal saline, pat dry, apply alginate calcium when blister breaks and cover with silicone foam bordered dressing daily. Record review of Resident #27's TAR dated 10/01/23-10/31/23 indicated Pressure reducing/redistributing mattress, night shift. Diagnosis: Benign Prostate Hyperplasia (age-associated prostate gland enlargement that can cause urination difficulty) with lower urinary tract symptoms. Start date: 04/06/23. Documentation noted every day, night shifts. Record review of Resident #27's TAR dated 10/01/23-10/31/23 indicated Air Mattress to bed, every 2 shifts. Check every shift for function. Diagnosis: skin changes. Start date: 06/02/23. Documentation noted every day, 2 shifts. Record review of Resident #27's TAR dated 10/01/23-10/31/23 indicated cleanse wound on day shift, cleanse wound to left upper back with normal saline, pat dry, apply calcium alginate with silver, cover with silicone bordered dressing daily. Diagnosis: skin changes. Start date: 10/12/23. Documentation noted 10/12/23-10/31/23 on day shift. Record review of Resident #27's TAR dated 10/01/23-10/31/23 indicated cleanse wound on day shift, right back with normal saline, pat dry, apply alginate calcium when blister breaks and cover with silicone foam bordered dressing daily. Diagnosis: skin changes. Start dated: 10/27/23. Documentation noted 10/27/23-10/31/23 on day shift. Record review of Resident #27's wound evaluation and management summary dated 10/25/23 indicated .wounds on his sacrum .left first finger .right lateral (outside of your foot) heel .right upper lateral foot .left upper back .left back .right back .stage 4 pressure wound (There is full-thickness skin loss extending through the fascia with considerable tissue loss) of the right, upper, lateral foot full thickness .2.4cmx1.8cmx0.2cm (Lx W x D) .at goal for wound progress .stage 4 pressure wound of the right, lateral heel, full thickness .3.4cm.3.4cmx0.1cm .stage 4 pressure wound sacrum full thickness .6.8cmx10cmx2cm .at goal .recommendation off-load wound .reposition per facility protocol .group-2 mattress .stage 3 pressure wound of the left upper back full thickness .1.2cmx0.9cmx0.1cm .improved evidence by decreased surface area .non-pressure wound of the left back partial thickness .9cmx2.5cmx0.1cm .abrasion/sheer .non-pressure wound of the right back .6cmx1.5cmxnot measurable cm .blister fluid filled . Record review of Resident #27's wound evaluation and management summary dated 11/01/23 indicated .wounds on his right lateral heel .left upper back .sacrum .right upper lateral foot .left back .right back .left first finger . stage 4 pressure wound the right, upper, lateral foot full thickness .8cmx10cmx0.2cm .objective palliation .wound progress at goal . stage 4 pressure wound of the right, lateral heel, full thickness .3.5cmx4.0cmx0.1cm .wound progress at goal . stage 4 pressure wound sacrum full thickness .9cmx12.5cmx2.0cm .wound progress at goal . stage 3 pressure wound of the left upper back full thickness .19cmx12.5cmx0.1cm .wound progress at goal .unavoidable due to generalized decline .non-pressure wound of the left back .signoff-wounds has merged with another site on 11/01/23 . non-pressure wound of the right back .signoff-wounds has merged with another site on 11/01/23 Record review of the facility's weight log dated 10/04/23 indicated Resident #27 was 6'3 and 215.6 pounds. During an interview and observation on 10/30/23 at 11:24 a.m., Resident #27 was on a bariatric (a person is classified as having obesity), low air loss mattress, lying on his back. Resident #27 feet were covered but appeared to be elevated. Resident #27 low air loss mattress setting was 50 pounds. Resident #27 said he had wounds on his right foot and bottom. He said he came to the facility with the wounds. Resident #27 said he did not feel like the staff turned him enough. During an observation on 10/30/23 at 3:41 p.m., Resident #27 was lying on his back with head of his bed elevated. During an observation on 10/31/23 at 9:46 a.m., Resident #27 was lying on his right side with an elongated, balloon shaped pillow in front of him. He said he did not know what the pillow was used for, and it had not been used before. Resident #27's low air loss mattress setting was on 50 pounds. During an observation on 10/31/23 at 11:37 a.m., Resident #27 was lying on his right side with an elongated, balloon shaped pillow in front of him. During an observation on 10/31/23 at 2:08 p.m., Resident #27 was lying on his left side and the low air loss mattress setting was on 50 pounds. During an observation and interview on 10/31/23 at 3:02 p.m., Resident #27 was lying on his left side with triangular shaped positioning aide behind his back. When WCN NN removed the covers from Resident #27's legs, 2 small rectangular shaped positioning wedges were beneath his heels, but no pillow or wedge observed underneath the knees and Resident #27's calf was laying on the edge of the rectangular wedges which caused an indentation to his calf. During wound care provided by WCN NN, WCN NN removed a dressing from Resident #27's left heel. The dressing from Resident #27's left heel was slightly stuck to the skin and when removed, small amounts of frank blood dripped onto the positioning wedges. When Resident #27 was turned on his left side, one dressing was noted to the left side of his back but two other wounds were noted to the back without dressing. Resident #27's low air loss mattress setting was on 50 pounds. Resident #27 said he was 6'3 and 380 lbs. During an observation on 11/01/23 at 3:08 p.m., Resident #27's low air loss mattress setting was on 300 pounds. During an interview on 11/02/23 at 10:26 a.m., WCN NN said she started as the wound care nurse August 2023. She said everyone was responsible for checking the low air loss mattress settings. She said Resident #27's low air low mattress setting was on 50 pounds. She said when she went to do wound care with the wound care doctor today (11/02/23), they noticed the mattress looked low. She said she did not know how to unlock the bed settings, so the wound care doctor fixed the settings on Resident #27's bed. She said she thought the wound care doctor set the bed to 180 pounds. She said she only looked at the machine lights to make sure they were green, after the wound care doctor set the settings. She said she did not know why the wound care doctor set the low air loss mattress settings at 180 pounds because Resident #27 weighed more than 180 pounds. She said she normally tried to glance at the low air loss mattress machine when she did his daily dressings changes. She said she because there was no specific order on what weight to set the mattress settings on, she would look up the resident's weight to determine the settings. She said the floor nurses should check the mattress setting every shift to make sure it was working and on the right settings. She said the nurse's charted on the TAR every shift, they checked the mattress. She said correct inputted weight on the low air loss mattress was important to prevent wounds from happening and current wounds from getting worse. She said the wrong settings negatively affected the resident by worsening the wounds and be in pain. She said that could cause the need for pain medication and contributed to the slow healing of Resident #27's sacrum wounds. The WCN NN said CNAs were responsible for turning and repositioning residents every 2 hours when they made rounds. She said the hall nurse should ensure the CNAs were turning and repositioning residents every 2 hours. She said she did not know how the hall nurse monitored if every 2-hour turning happened. She said she looked into resident's rooms when she walked the halls to monitor turning and repositioning. She said turning and repositioning every 2 hours prevents further deterioration of wounds, removed pressure to prevent wounds, and reduced pressure on bony areas. She said she had not noticed Resident #27 not been tuned and repositioned every 2 hours. The WCN NN said she was responsible for dressing changes and wound care Monday-Friday and floor nurse did dressing changes on the weekend. She said the nurses were responsible for the resident's dressing staying on and changing the dressing when soiled. She said when she did Resident #27's wound care on Monday (10/30/23), he had 3 dressing to his back. She said no one notified her two of the dressing had fallen off on Tuesday (10/31/23) prior to the observed dressing change. She said the CNAs are supposed to let the nurses know when a dressing comes off. She said the wounds needed dressing to stop bacteria from getting in and help with healing. She said if no dressing is on the wounds, it could get infected and deteriorate. She said this would cause Resident #27 to need antibiotics and different treatment orders. She said she did not know if the CNAs had been instructed or in-serviced to notify nursing staff when wound dressing come off. The WCN NN said she did not know if CNAs had training on how to use and place positioning aides. She said she did not know if the positioning wedges came in different size and lengths since Resident #27 was tall and bariatric. She said she did not remember on Tuesday (10/31/23) during the dressing change if Resident #27 had a pillow underneath his knees. She said but Resident #27 should have a pillow underneath his knees to prevent pressure and give knee support. She said no knee support could cause blisters, wounds, and decreased range of motion. She said the facility was in the process of starting training on turning and repositioning. The WCN NN said Resident #27 was on a blood thinner and the Xeroform gauze dried out and stuck to the wound. She said she could have moistened the dressing to help prevent the wound from bleeding. She said Resident #27 being on a blood thinner cause him to bleed easier than other residents. During an interview on 11/02/23 at 11:35 a.m., CNA H said she had been a CNA for 20 years but started back working at the facility around August 2023. She said she worked 6am-2pm shift on the 100-hall. She said she worked with Resident #27. She said resident were supposed to be turned every 2 hours to prevent skin break down and pressure sores. She said she knew how to correctly position resident using position aides and knew why it was important. She said pillows or position aides were important because they kept the skin from touching, prevented skin breakdown, and relieved pressure areas. She said she always found Resident #27 with a pillow underneath his knees. She said she let nurses know when wound dressing came off. She said Resident #27's back dressing normally stayed on, but his butt dressing came loose often. She said the wounds needed dressings because they were pressure sores, and they needed the dressing to heal. During an interview on 11/02/23 at 2:06 p.m., LVN N said she had worked at the facility for 4 years and worked the 6am-6pm shift. She said she primarily worked the 300-hall and 400-hall but also worked the others hall too. She said residents should be turned. She said the resident should be turned and repositioned every 2 hours by the aides. She said LVN should check what position the resident are in throughout the day. She said if residents refused to be turned and repositioned, the aides needed to notify the nurse so it could be charted. She said turning and repositioning ensured resident did not develop wounds. LVN N said it was the nurse's responsibility to make sure the low air loss mattress was working every time you entered the room. She said all nurses should make sure the setting was on the correct weight by checking the weight in the computer system. She said the correct settings helped distribute the correct amount for the wounds and if the mattress is flat, it could cause more wounds or make current wounds worse. LVN N said all nurses should make sure dressings stayed on. She said if the wounds are left open, bacteria could be introduced and cause an infection. She said the infection could cause the resident to need antibiotics, develop sepsis (is a serious condition in which the body responds improperly to an infection) and c-diff ((also known as Clostridioides difficile or C. difficile) is a germ (bacterium) that causes diarrhea and colitis (an inflammation of the colon)), and death. During an interview on 11/02/23 at 3:04 p.m., the DON said the CNAs should be turning and repositioning residents every 2 hours and as needed. She said LVNs and the DON should ensure it happened by making rounds. She said the facility used to have a system in place to have residents face a certain way a specific time of the day. She said that process did not work. She said she picked a different hall a week and monitored turning and repositioning. She said turning and repositioning was important to prevent skin breakdown. She said it was always uncomfortable to the resident to stay in the same position. The DON said the WCN was responsible for making sure low air loss mattress were on the right settings or weight. She said the WCN should at least be checking weekly, if not every time she was in the room doing dressing changes. She said unfortunately, CNAs can accidently change the setting and family members. She said the wrong setting could cause pressure and effect the resident's skin integrity. She said she did not know if the low air loss mattress being on the incorrect weight could cause pressure ulcer delayed healing. She said the floor nurse were responsible to make sure the low air loss mattress was working and on the ordered type of mattress. The DON said the WCN did dressing changes and the aides should notify the LVN when the dressing came off. She said the aides know to notify the nurses when a dressing comes off. She said wounds without ordered dressing risked infection and delayed healing. She said wound dressing were important for adequate healing. The DON said she did not know if all the aides knew how the use positioning aide/wedges. She said the facility had a large turnover in aides and was in the process of training the staff. She said pillow or wedge should be between or under the knees to provide support. She said correct use of positioning aides was important for comfort, proper body alignment, and reduced pressure wounds. During an interview on 11/02/23 at 4:30 p.m., the WC MD said Resident #27 was under his care for several wounds. He said Resident #27 had recently been placed on hospice and his wound care was palliation, so not directly trying to heal the wounds. He said he had also clustered some wounds after his last visit (11/01/23) to decrease the amount of treatment needing to be performed. He said he vaguely remembered Resident #27 mattress setting being on the wrong weight. He said the low air loss mattress should be close the resident's weight and if tolerated, alternating every 15 minutes. He said Resident #27 was about 250 pounds so 50 pounds was far from what he needed. He said Resident #27 had a decline in health, decreasing the healing of his wounds. He said Resident #27 being on 50 pounds settings instead of about 250 pounds could feasibly have contributed to the increased size of the pressure and non-pressure wounds. He said he did not know the facility's policy on how often the low air loss mattress setting should be checked but they should be checked when wound care was provided. 2. Record review of Resident #361's face sheet dated 10/30/23 revealed Resident #361 was admitted to the facility initially on 2/17/17 and readmitted on [DATE] with diagnoses including lymphedema (swelling in an arm or leg caused by a blockage in the lymphatic system, part of the immune and circulatory systems), pneumonia (infection in lungs), weakness, abnormalities of gait and mobility, heart failure, and diabetes (high sugar levels in blood). Record review of Resident #361's admission MDS dated [DATE] indicated Resident #361 was understood and understood others. The MDS indicated a BIMS score of 15 which indicated Resident #361 was cognitively intact. Resident #361 required extensive assistance of 2 persons for most ADLs. Resident #361 was always incontinent of urine and frequently incontinent of bowel. The MDS said Resident #361 did not have pressure ulcers. Record review of Resident #361's undated care plan revealed he was at risk for/actual skin breakdown with onset date of 8/07/23. Record review of hospital records dated 8/3/23 revealed Resident #361 had a sacral decubital ulcer (wound caused from pressure to the lower back at the bottom of the spine) and was being treated with Santyl (ointment used to remove damaged tissue from skin ulcers). Record review of Resident #361 's admission assessment revealed there was no documentation of an admission assessment upon admission. Record review of Resident #361 's initial skin assessment revealed there was no documentation of an initial skin assessment completed. Record review of Resident #361 's nurses' notes revealed there was no documentation until 8/18/23 and it did not address Resident #361 's pressure ulcer to his sacrum/coccyx. Record review of Resident #361 's order summary report dated 10/31/23 revealed there was no orders to treat Resident #361 's pressure ulcer to his sacrum/coccyx until 8/07/23, however, the order did not match what APRN QQ had documented in his 8/07/23 note. The 8/07/23 order was to cleanse the coccyx wound every other day with wound cleanser, pat dry, apply medihoney, wet/dry dressing, and cover with mepilex. Record review of Resident #361 's physician visit note dated 8/07/23 completed by APRN QQ revealed during the visit Resident #361 complained of pain to his coccyx. APRN QQ documented Resident #361 to have an unstageable sacral wound that covered his sacrum and his left and right buttocks. APRN QQ documented the wound to have slough and eschar to the wound base with serous drainage present. APRN QQ ordered wound care to cleanse the wound with wound cleanser, pat dry, apply Santyl to moist fluffed gauzes covering the entire wound, cover with dry gauze and secure with a silicone foam dressing every other day. During an interview on 11/01/23 at 10:31 AM, APRN QQ said he did not recall being notified about Resident #361 's wound to his bottom upon his admission. APRN QQ said he would have expected the admitting nurse to notify him with abnormal findings for orders. APRN QQ said Resident #361 admitted on Friday 8/04/23 and he saw Resident #361 on Monday 8/07/23. APRN QQ said he remembered there was little mention of the pressure ulcer to Resident #361 's bottom in the hospital records during his review. APRN QQ said the wound was covered with slough (wet dead tissue) and eschar (dried out dead tissue) and he was unable to stage the pressure injury. APRN QQ said it was a pretty bad wound and he gave orders for wound care, and he made a referral for the wound care physician to see him that usually came to the facility on Wednesdays. APRN QQ said after the wound care physician saw Resident #361 and debrided the wound (cut away dead tissue), then they were able to see the extent of the wound. APRN QQ said the resident had osteomyelitis (bone infection) in his foot and he suspected that it could have come through the bone and settled in the sacrum/coccyx. APPRN QQ said he did an x-ray of the sacral area, and it was suspicious of osteomyelitis, then they decided it was best to send him to the hospital for further treatment. APRN QQ said depending on how the wound looked upon admission on [DATE], he most likely would have given the same orders and made a referral to wound care. APRN QQ said it was possible the wound could have deteriorated without appropriate care from 8/04/23 until 8/07/23, but unlikely that it would have deteriorated to the point of needing emergent intervention in that time frame. During an interview on 11/01/23 at 11:18 AM, LVN KK had worked at the facility for six months and normally worked on 600 hall on the 6am-6pm shift. LVN KK said the nurse on the floor was primarily responsible for completing the admission assessment, obtaining and entering orders, initial skin assessments upon the resident's arrival/admission. LVN KK said the first nurse to lay eyes on resident was responsible for all the admission stuff. LVN KK said if a resident was admitted during the week, he preferred to have the wound care nurse go with him and do the skin assessment with him. LVN KK said by completing the admission assessment that included the skin assessment, it would find a pressure wound and it was important to find pressure wounds on admission, so it would show it was acquired at hospital and not at the facility. He would document LVN KK said if he found any new wounds during his skin assessment, he would notify the physician for orders, and he let wound care nurse and the DON know. LVN KK said the nurses were responsible for doing the wound care on the weekends if there was no treatment nurse on the weekend. LVN KK reviewed Resident 361's chart at surveyor request and he none of Resident #361's admission assessments, including the skin assessment was not completed upon admission and still did not show to be completed. LVN KK said it appeared there was no orders to treat the pressure ulcer to Resident #361's bottom until 8/07/23. LVN KK said he could not tell what nurse had admitted Resident #361 due to there was no notes documented. During an interview on 11/01/23 at 11:49 AM, MD RR said he remembered Resident #361 and he had a really nasty coccyx wound. MD RR said he saw Resident #361 on 8/16/23 and that was the only time he saw him in August. MD RR said he debrided the wound and then staged it as a stage 4 pressure ulcer (extends to muscle, tendon, and bone). MD RR said he believed he received the referral to see Resident #361 on 8/16/23 and remembered APRN QQ asking him to see Resident #361. MD RR said any wound that did not receive the appropriate care over three days would most likely deteriorate. During an interview on 11/01/23 at 11:57 AM, LVN NN said she began working at the facility sometime in August 2023. LVN NN said she did not recall seeing Resident #361 for wound care because he may have admitted before she began working at the facility as the wound care nurse. LVN NN said the nurses were responsible for completing the admission skin assessments and if she was at the facility, she would do them with the admitting nurse. During an interview on 11/01/23 at 6/02 PM LVN O said she had worked at the facility for five years and normally worked the 600 hall on 6pm-6am shift. LVN O said on new resident admissions, the nurse had to complete a head-to-toe assessment to include weight, vital signs, assess lungs, heart, feet, and look at everywhere on their skin. LVN O said findings during the assessment should be documented in the admission assessment and skin assessment questionnaire. LVN O said if she found a pressure wound and did not have orders to treat it, then she would notify the physician for orders for treatment immediately. LVN O said Resident #361 did not admit to 600 hall, he was on the 100 hall when he came back from the hospital in August after his amputation. LVN O said she thought an agency nurse admitted him. LVN O said if a pressure ulcer did not receive appropriate care for three days, then the wound could get worse. During an interview on 11/02/23 at 8:36 AM, ADON P said she had worked at the facility since 7/26/23. ADON P said she was responsible for reviewing the 24-hour reports, reviewing nurses' notes, making sure labs were done, along with making sure the nurses were doing what they were supposed to do and helping the DON and ADM. ADON P said she also reviewed new admissions to ensure all the medications were reconciled correctly and available. ADON P said the admitting nurse was responsible for completing the admission assessments and skin assessments as soon as possible, but within 24 hours. ADON P said there was no admission assessment documented on Resident #361 and there were only two nurses' notes on Resident #361. ADON P said if the admission assessment, skin assessments, nurse's notes or anything were not documented, it affected Resident #361's care. ADON P said if it was not documented, then it was not done. ADON P said not receiving needed care to Resident #361's pressure ulcer for three days could have negatively affected the healing of his wound. During an interview on 11/02/23 at 10:05 AM, the DON said the admission assessment, skin assessment, medication review, orders, bed rail evaluation, consents, and baseline care plans should be completed by the admitting nurse. The DON said the admission assessments should be completed by the admitting nurse within 24 hours of admission. The DON said the documentation on Resident #361 was terrible and just awful due to there was no admission assessment with skin assessment and only two nurses' notes during Resident #361's 8/04/23-8/18/23 stay. The DON said she could not determine who the admitting nurse was that did not complete the admission and skin assessments on Resident #361, but she said she believed it had to be an agency nurse. The DON said she was responsible for making sure the nurses were completing the admission assessments. The DON said they had an admission audit form that was started by ADON P, and the DON was the second check. The DON said at time of Resident #361's admission, she did not have an ADON to help her and was having to work the floor frequently and at night and was not able to follow on things like she needed to. The DON said due to the admission assessments not being completed and Resident #361's pressure to his sacrum/coccyx was not discovered on admission, then his needed care was delayed and that was not good. The DON said not receiving care to Resident #361's sacrum/coccyx pressure ulcer could have negatively impacted the healing of the pressure ulcer, however, since it was not documented on his admission assessment, there was no way of determining how much or if any deterioration occurred to his pressure ulcer. During an interview on 11/02/23 at 10:52 AM, the ADM said the receiving nurse would be responsible for completing an admission assessment and the DON or her designee checks over it. The ADM said if the admission assessment was not completed, then they could miss resident care needs. The ADM said a complete admission assessment should be completed to identify any resident issues and provide interventions to prevent decline. The ADM said she would have expected Resident #361 to have been provided care to his pressure ulcer to his coccyx to prevent further breakdown. Record review of the facility's policy titled Prevention of Pressure Ulcers/Injuries dated July 2018 indicated . residents would receive care to maintain skin integrity and prevent pressure ulcers/injuries . residents will be repositioned on a routine basis based on the [TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that the residents had the right to participate in the devel...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that the residents had the right to participate in the development and implementation of his or her person-centered plan of care, and to ensure that the planning process facilitated the inclusion of the residents and/or representatives for three (Resident #26, #35, #83) of five residents reviewed for care planning. The facility failed to ensure the IDT, Resident #26, Resident #35 and Resident #83, and the POA/RP of Resident #26, Resident #35, and Resident #83 were involved in the review of the comprehensive assessment and were able to discuss their individualized care needs for services to include their need for medical and nursing care, medications, therapy, psychological and dietary needs. The failure could affect residents by placing them at risk for not receiving adequate or individualized care. Findings included: 1. Record review of Resident 26's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), COPD (a group of diseases that cause airflow blockage and breathing-related problems), and chronic pain (long standing pain that persists beyond the usual recovery period or occurs along with a chronic health condition, such as arthritis). Record review of Resident #26's quarterly MDS, dated [DATE], reflected she had a BIMS score of 08, which indicated a moderately impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #26's care plan dated 12/21/2022, titled Resident Preferences, reflected Resident #26 wished to be involved in all care decisions. Review of Resident #26's face sheet reflected she had a resident representative who was also listed as her primary contact. Review of Resident #26's EHR reflected only 1 care plan conference for 2023 dated 06/15/2023. Resident #26 had no care plan conference form for 12/2022, 3/2023, or 9/2023. During an interview on 10/30/2023 at 11:15 a.m., Resident #26 stated she had not been to her own care plan meeting in six months or greater. Resident #26 stated it was important to her to be a part of her plan of care and she did not want strangers to decide her care. During an interview on 10/31/2023 at 10:35 a.m., Resident #26's responsible party stated she had not known of a care plan meeting but once this year in June (2023). The contact stated the facility called with new orders most of the time, but she wanted to participate in quarterly care plan meetings with Resident #26, so they would both know what medications she was taking and if she needed anything to assist with her care. 2. Record review of Resident 45's face sheet reflected an [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: congestive heart failure (a serious condition in which the heart doesn't pump blood as efficiently as it should), arthritis, and irritable bowel syndrome (a group of symptoms that occur together, including repeated pain in your abdomen and changes in your bowel movements, which may be diarrhea, constipation, or both). Record review of Resident # 45's quarterly MDS, dated [DATE], reflected she had a BIMS score of 10, which indicated a moderately impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of last recorded care plan meeting was dated 03/30/2023. During an interview on 10/31/2023 at 2:10 p.m., Resident #45 stated she had not been invited to her care plan meeting in the last 6 months. During an interview on 10/31/2023 at 2:12 p.m., Resident #45's responsible party stated she had not received any notice of a care plan meeting since the March 2023. Resident #45's responsible party stated she had not always attended the meetings in the past because of schedule conflicts but would like to be afforded the opportunity to ask questions and have input on Resident #45's care. Resident #45's responsible party stated at the very least Resident #45 should have that right. 3. Record review of Resident 83's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), compression fracture of lumbar spine (small breaks in the vertebrae of the lower spinal column), and hypertension. Record review of Resident # 83's quarterly MDS, dated [DATE], reflected she had a BIMS score of 05, which indicated severely impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #83's care plan dated 04/08/2023, reflected a problem titled Resident Preferences: Resident #83 wanted to be involved in care decisions and wished to have a representative involved in care decisions. The intervention was to assure resident was included in care plan development, implementation, and changes according to Resident #83's goals. Record review of the Resident #83's EHR showed no documentation for a care plan meeting since admission in April 2023. During an interview on 10/31/2023 at 12:45 p.m., Resident #83's responsible party stated she had not been informed of a care plan meeting being held for Resident #83. During an interview on 10/31/2023 at 1:11 p.m. the SW stated she had not had a care plan meeting with Resident #83 and was unsure how she had been missed since she should have had 2 since she admitted in April 2023. During an interview on 11/02/2023 at 10:15a.m., the SW stated she was the one in charge of coordinating the care plan meetings. She stated care plan meetings for skilled resident's occurred on Tuesday and non-skilled residents occurred on Thursday each week. The SW stated she sent out a care plan letter to inform the primary contacts of the care plan meetings. The SW stated that she recorded each meeting in the care plan section of the EHR. The SW stated that each care plan meeting the SW, dietary manager, activities, rehab coordinator, resident and resident representative were invited. The SW stated the care plan meetings were held quarterly according to the MDS calendar and as needed. The SW stated the care plan meetings for Resident #26, #35, and #83 must have been overlooked or their names were not listed on the MDS schedule because that was, she knew to send the letters out to the families. During an interview on 11/02/2023 at 3:30 p.m., the DON stated the care plan meetings were important to be held quarterly and as needed so they family and resident could be a part of their plan of care. The DON stated it was the MDS nurse that gave the schedule of who was due for a care plan meeting and the SW was to schedule and hold the care plan meetings. The DON stated she was unaware that this was not happening quarterly and as needed. During an interview on 11/02/2023 at 4:30 p.m., the Administrator stated the care plan meetings were to be attended by all members of the IDT team and were to be done quarterly and as needed. The Administrator stated the SW was responsible for coordinating the care plan meetings and it had not been brought to her attention that care plan meetings were being missed. The Administrator stated it was important for the residents and family to have an active voice in care decisions. Review of an undated policy titled Care Planning/Interdisciplinary Team on 11/02/2023 at 4:15 p.m., revealed, The care planning team shall be composed of but not necessarily limited to the following personnel: a. RN assessment coordinator, b. Director of nursing, c. Medical director, d. attending physician, e. Therapist, f. Activity director, g. Social service director, h. Dietician/food service manager, i. Pharmacist, j. other individuals as the resident's need dictates.the social worker shall be responsible for notifying team members when a meeting is scheduled, providing reports, ect., to be reviewed, and maintaining written reports of all meetings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents had the right to reside and receive ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents had the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences for 3 of 22 residents (Resident #3, Resident #7, and Resident #27) reviewed for reasonable accommodations. The facility failed to ensure Resident #3, Resident #7 and Resident#27 call lights were within reach. This failure could place residents at risk for unmet needs. Findings included: 1. Record review of Resident #3's face sheet dated 11/02/23 indicated Resident #3 was 91-years-old male and admitted on [DATE] with diagnosis including dementia (a group of thinking and social symptoms that interferes with daily functioning), malignant neoplasm of prostate (is a disease in which malignant (cancer) cells form in the tissues of the prostate) and muscle weakness. Record review of Resident #3's significant change in status MDS assessment dated [DATE] indicated Resident #3 was usually understood and sometimes had the ability to understand others. The MDS indicated Resident #3 had a BIMS score of 04 which indicated severely impaired cognitive impairment and required extensive assistance for bed mobility, dressing, eating, toilet use, personal hygiene, and total dependence for bathing. The MDS indicated Resident #3 always had urinary and bowel incontinence. Record review of Resident #3's care plan dated 09/21/22 indicated Resident #3 had self-care deficit related to decreased range of motion and limited joint mobility. Intervention included provide assistance with self-care as needed. Record review of Resident #3's care plan dated 09/21/22 indicated Resident #3 was a fall risk related to fall risk score of 7-18= high risk. Intervention included keep call light and most frequently used personal items with reach. During an observation on 10/31/23 at 9:52 a.m., Resident #3 was lying in bed. Resident #3's call light hung down the side of his side rail, not within reach. 2. Record review of Resident #7's face sheet dated 11/03/23 indicated Resident #7 was a [AGE] year-old female and admitted on [DATE] with diagnoses including neurocognitive disorder with Lewy bodies (is a type of progressive dementia that leads to a decline in thinking, reasoning and independent function) and age-related physical debility (physical weakness, especially as a result of illness). Record review of Resident #7's annual MDS assessment dated [DATE] indicated Resident #7 was usually understood and sometimes had the ability to understand others. The MDS indicated Resident #7 had a BIMS score of 05 which indicated severely impaired cognitive impairment and required supervision for bed mobility, transfer, dressing, and eating and extensive assistance for toilet use and personal hygiene but was independent for bathing. The MDS indicated Resident #7 had occasional urinary and bowel incontinence. Record review of Resident #7's care plan dated 10/01/22 indicated Resident #7 was a fall risk related to fall risk score of 7-18= high risk. Intervention keep call light and most frequently used personal items within reach. During an observation and interview on 10/30/23 at 10:31 a.m., Resident #7 was in her bed lying down. Resident #7's call light was underneath her pillow. Resident #7 looked around and said she did not know where her call light was. During an observation on 10/31/23 at 9:32 a.m., Resident #7 was asleep in her bed. Resident #7's call light was on the floor. 3. Record review of Resident #27's face sheet dated 10/30/23 indicated Resident #27 was a [AGE] year-old male and admitted on [DATE] and 04/06/23 with diagnoses including cerebral infarction ((also known as a stroke) refers to damage to tissues in the brain due to a loss of oxygen to the area), pressure ulcer of buttock (also known as bedsores, are an injury that breaks down the skin and underlying tissue), stage 3, and pain. Record review of Resident #27's annual MDS assessment dated [DATE] indicated Resident #27 was usually understood and usually understood others. The MDS indicated Resident #27 had a BIMS score of 09 which indicated moderately impaired cognition and required limited assistance with dressing, extensive assistance with bed mobility, toilet use, personal hygiene, and bathing. The MDS indicated Resident #27 had an indwelling catheter and always had bowel incontinence. Record review of Resident #27's care plan dated 04/06/23 indicated Resident #27 was a fall risk related to fall risk score of 7-18= high risk as evidence by contractures, generalized weakness, severely impaired cognitive status, total dependence transfer, immobile, and non-weight bearing. Intervention keep call light and most frequently used personal items within reach. During an observation on 10/30/23 at 11:24 a.m., Resident #27 was lying in bed on his back. Resident #27's call light was underneath his right arm, not within reach. During an observation and interview on 10/31/23 at 9:46 a.m., Resident #27 was lying in bed on his right side. Resident #27's call light was underneath his right arm, not within reach. Resident #27 said he could not reach his call light where it was placed. During an observation and interview on 10/31/23 at 2:08 p.m., Resident #27 was lying in bed on left side. Resident #27's call light was not visible. Resident #27 said he did not know where the call light was in his bed. During an observation on 10/31/23 at 3:02 p.m. WCN NN removed the positioning wedge from behind Resident #27's back. Underneath the positioning wedge was Resident #27's call light. During an observation and interview on 11/01/23 at 2:51 p.m., Resident #27 was in his bed and said he did not feel well this morning. Resident #27's call light was hanging down his bed rail, not within reach. On 11/02/23 at 11:20 a.m., a call light policy or accommodation needs policy was requested from the ADM. The policies were not provided prior to or after exit. During an interview on 11/02/23 at 11:35 a.m., CNA H said she was the CNA that was a part of the 100-hall where Resident #3, Resident #7, and Resident #27 lived. She said she worked 6am-2pm. She said everyone was responsible for making sure call lights were within reach. She said she clipped call lights to the resident's sheets and wrapped them around to keep them within reach. She said call lights should always be within reach and placed on the resident's strong side. She said if the call light is not within reach, then the resident cannot get help or must holler out for help. She said when call lights were not within reach, residents could fall or try to get out of bed themselves. She said the resident could feel like no one was there for them and hurt themselves by doing something they should not do. She said if the resident fell, they could get injured or be hospitalized . She said Resident #7 knew how to use the call light but liked to transfer herself. She said Resident #27 knew how to use a call light and noticed it hanging out of reach yesterday (11/01/23). She said she placed Resident #27's call light within reached after she noticed it. During an interview on 11/02/23 at 12:47 p.m., an anonymous staff member said everyone was responsible for placing call lights within reach. They said none of the call lights were normally within reach until the State came. They said residents with cameras call lights were normally within reach because the family was watching. They said call lights should be within reach in case the resident needed something or to get help. They said call lights were important to prevent falls and keep residents from hurting themselves. During an interview on 11/02/23 at 2:06 p.m., LVN N said everybody who entered a resident's room was responsible for making sure the call light was within reach. She said she monitored call light placement every time she entered a resident's room and remind the CNA to place them within reach. She said when call lights were not within reach, resident could fall trying to get out by themselves or if choking, and cannot get help, they could die During an interview on 11/02/23 at 3:04 p.m., the DON said everyone was responsible for call lights being within reach. She said she did morning rounds to check call light placement. She said resident's room were divided amongst staff and rounds were made by those staff members also. She said everyone should be monitoring call light placement. She said resident needed their call light to call for what they needed. She said call lights not being within reach placed resident at risk for falls or injuries. She said falls or injuries could cause the resident pain or discomfort. During an interview on 11/02/23 at 4:07 p.m., the ADM said she expected call lights to be answered timely and be within reach. She said everybody who entered the resident's room was responsible for call light placement. She said it was a group effort to ensure staff members placed call lights within residents reach. She said the direct care staff after providing care should ensure call light were placed within reach. She said nurses during their rounds should be monitoring placement. She said non-clinical staff members also did rounds twice a day for call light placement and functioning correctly. She said when call lights are not within reach resident are unable to notify staff of their needs.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to ensure assessments accurately reflected the resident status for 3 o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to ensure assessments accurately reflected the resident status for 3 of 22 residents (Resident # 5, Resident #29, and Resident #361) reviewed for MDS assessment accuracy. The facility failed to code Resident #5's use of oxygen on her MDS. The facility failed to code Resident #29's use of oxygen and being on hospice services. The facility failed to accurately reflect Resident #361 had a pressure ulcer on his admission MDS assessment. These failures could place residents at risk for not receiving care and services to meet their needs. Findings included: 1. Record review of Resident #5's face sheet dated 10/30/23 indicated Resident #5 was a [AGE] year-old female and admitted on [DATE] with diagnosis including cerebral ischemia (is the lack of blood supply to a region of the brain, resulting in a low supply of oxygen and nutrients) and chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe). Record review of Resident #5's quarterly MDS assessment dated [DATE] indicated Resident #5 was usually understood and usually had the ability to understand others. The MDS indicated Resident #5 had a BIMS score of 13 which indicated intact cognition and required supervision for transfer, limited assistance for bathing, and extensive assistance for bed mobility, dressing, toilet use, personal hygiene. The MDS did not indicated Resident #5 use of oxygen therapy. Record review of Resident #5's care plan dated 06/21/23 indicated Resident #5 breathing pattern problem related to diagnosis of COPD related to oxygen 2 liter per minute inhalation every 12 hours and every 2 hours, oxygen use at home, and respiratory failure. Intervention included administer medications, respiratory treatments, and oxygen as ordered. Record review of Resident #5's consolidated physician order dated 06/28/23 indicated oxygen 2 liters per minute inhalation every 2 shift via nasal cannula, oxygen saturation check (is the amount of oxygen that's circulating in your blood). Record review of Resident #5's MAR date 09/01/23-09/30/23 indicated Oxygen 2 liters per minute inhalation every 2 shift via nasal cannula, oxygen saturation check. Dx: Chronic obstructive pulmonary disease. Start date: 06/28/23. No end date. The MAR indicated oxygen saturation documented every day for day and night shift. 2. Record review of Resident #29's face sheet dated 10/30/23 indicated Resident #29 was 91-years-old male and admitted on [DATE] with diagnoses including dementia (a group of thinking and social symptoms that interferes with daily functioning), chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe) and dependence on supplemental oxygen. Record review of Resident #29's quarterly MDS assessment dated [DATE] indicated Resident #29 was usually understood and usually understood others. The MDS indicated Resident #29's BIMS score was 10 which indicated moderate cognitive impairment and required extensive assistance for bed mobility, dressing, toilet use, personal hygiene, and bathing. The MDS did not indicated use of oxygen therapy or hospice care. Record review of Resident #29's care plan dated 11/11/22 indicated breathing pattern problem as evidence by respiratory failure (develops when the lungs can't get enough oxygen into the blood), oxygen liter per minute inhalation every 2 shift, and oxygen saturation every 2 shift. Intervention included administer medications, respiratory treatments, and oxygen as ordered. Record review of Resident #29's care plan dated 05/15/23 indicated terminal prognosis related to end of life/palliative care as evidence by a hospice care service diagnosis of hypertensive heart disease (refers to heart problems that occur because of high blood pressure that is present over a long time) and admit to hospice. Intervention included hospice has been initiated for additional resident and family support. Record review of Resident #29's consolidated physician order dated 06/28/23 indicated oxygen liters per minute inhalation every 2 shift 2-4 liters. Record review of Resident #29's MAR dated 08/01/23-08/31/23 indicated oxygen liters per minute inhalation every 2 shift 2-4 liters, Dx: Paroxysmal atrial fibrillation (occurs when a rapid, erratic heart rate begins suddenly and then stops on its own within 7 days). Start date 06/28/23. No end date. The MAR indicated use of oxygen 08/01/23-08/23/23 and 08/29/23-08/31/23. Record review of Resident #29's Hospice Election Statement dated 05/03/23 indicated Resident #29 elected services with a local hospice company with a start of care date of 05/03/23. During an interview on 11/02/23 at 1:30 p.m., RN LL said she was the MDS coordinator and had been in the position since March 2023. She said she used information from the resident's medical record to code their MDS. She said she could not only go by observation. She said Resident #29 was on oxygen and oxygen saturation were documented during his MDS assessment period. She said she somehow missed coding Resident #29 being on oxygen therapy. She said Resident #5 was also on oxygen during her MDS assessment period. She said when she viewed the MDS on her computer, oxygen therapy was coded. RN LL was asked to print another copy of Resident#5's MDS. RN LL provided a new copy of Resident #5's MDS and oxygen therapy was not coded. RN LL said recently the facility had experienced issues related to oxygen so that may be the issue with Resident #5's oxygen therapy not being coded on her MDS. She said during June 2023, when Resident #5's MDS was completed, she had a lot of people assisting her with MDSs. She said Resident #29 being on hospice services could not be coded on his August 2023 MDS because there were issues with hospice billing. She said the Regional MDS Consultant audited her submitted MDSs for accuracy. She said she did not know how often the Regional MDS Consultant audited the MDSs submitted. She said Resident #5 and Resident #29's information should have coded for accuracy assessment of the resident. She said she did not feel like having an inaccurate MDS assessment negatively affected the resident. She said the service was already done and captured. On 11/02/23 at 2:10 p.m., RN LL provided an email to show proof the facility experienced issues coding oxygen on resident's MDSs. The email from the VP of Clinical Reimbursement dated 10/10/23 indicated .errors with respiratory treatment minute/days in Section O .if you have errors in Section O with Respiratory minutes and days you will need to dash those items in order to get the assessment to close .any resident you intend to claim respiratory minutes and days on between now and [DATE]st . The email addressed issues after Resident #5 and Resident #29's MDS assessment period and the issue were not related to respiratory treatment minutes and days. During an interview on 11/02/23 at 2:30 p.m., the Hospice RN for Resident #29 said Resident #29 began services with the company 05/03/23. She said Resident #29 had an issue with getting a new Medicare number so billing was delayed but Resident #29 still received services and the facility still received payment. 3. Record review of Resident #361's face sheet dated 10/30/23 revealed Resident #361 was admitted to the facility initially on 2/17/17 and readmitted on [DATE] with diagnoses including lymphedema (swelling in an arm or leg caused by a blockage in the lymphatic system, part of the immune and circulatory systems), pneumonia (infection in lungs), weakness, abnormalities of gait and mobility, heart failure, and diabetes (high sugar levels in blood). Record review of Resident #361's admission MDS dated [DATE] indicated Resident #361 was understood and understood others. The MDS indicated a BIMS score of 15 which indicated Resident #361 was cognitively intact. Resident #361 required extensive assistance of 2 persons for most ADLs. Resident #361 was always incontinent of urine and frequently incontinent of bowel. The MDS said Resident #361 did not have pressure ulcers. Record review of hospital records dated 8/3/23 prior to admitting to the facility revealed Resident #361 had a sacral decubital ulcer (wound caused from pressure to the lower back at the bottom of the spine) and was being treated with Santyl (ointment used to remove damaged tissue from skin ulcers). During an interview on 11/02/23 at 9:46 AM, the MDS Coordinator said she had worked at the facility since March 2023. The MDS Coordinator said she was responsible for ensuring Resident #361's MDS was coded accurately. The MDS coordinator said when she codes a newly admitted resident, she uses the hospital records, the nurse's admission assessments, medication lists, physician orders, CNA and nurse documentation to aid in accurately coding the admission assessment. The MDS coordinator said a pressure wound to sacrum/coccyx should be included on MDS and care planned for treatment and prevention. The MDS coordinator said there were sometimes 200 or more pages in the hospital records, and she could miss something. The MDS coordinator said if the nurse's admission assessment/skin assessments were not completed then it hindered her in knowing what was going on with the resident on the day of admission. The MDS coordinator said it was important to complete the MDS assessment accurately to have the correct picture of the resident coded on the MDS. During an interview on 11/02/23 at 10:52 AM, the ADM said if Resident #361 had a pressure ulcer at the time of the MDS assessment, then the pressure ulcer should have been included on the MDS assessment. The ADM said she expected the clinical staff to ensure the MDS was coded accurately. The ADM said the MDS Coordinator was responsible for the MDS assessments. The ADM said it was important to code the MDS accurately for billing and the staff would know what the resident required. Record review of the facility's policy titled Resident Assessment dated 1/12/20 indicated . assess each resident's strengths, weaknesses, and care needs . it is the standard of care at this facility to conduct, initially and periodically, a comprehensive, accurate assessment of each resident's functional capacity utilizing the MDS according to the guidelines set forth in the Resident Assessment Instrument Manual .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to incorporate the recommendations from the PASRR level II determinatio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to incorporate the recommendations from the PASRR level II determination and the PASRR evaluation report into a resident's assessment, care planning, and transitions of care for 1 of 1 resident's (Resident #75) reviewed for PASRR. The facility failed to submit NFSS forms timely for Resident #75. This failure could place residents identified at a level II for PASRR evaluation at risk for their specialized services not being provided in a timely manner. Findings included: Record review of Resident #75's face sheet, dated 11/02/23, indicated she was a [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included cerebral infarction (the pathologic process that results in an area of necrotic tissue in the brain), and bipolar disorder (a mental illness that causes unusual shifts in a person's mood, energy, activity levels, and concentration). Record review of Resident #75's quarterly MDS assessment, dated 08/10/23, indicated she rarely/never able to make herself understood, and she sometimes was able to understand others. A BIMS score was not calculated because the resident was rarely/never understood. She did not exhibit behaviors of rejection of care or wandering. She required extensive assistance with bed mobility, transfers, toileting, and personal hygiene. She was totally dependent on the staff for locomotion on and off unit. The MDS indicated at the time of the assessment, in section O0420. Distinct Calendar Days of Therapy, was marked 0, meaning she did not receive any occupational or physical therapy during the 7 days of the assessment. The MDS further indicated she received 0 days of restorative nursing programs during the 7 days of the assessment. In section G0400. Functional Limitation in Range of Motion, both upper and lower extremity were marked 1, meaning impairment on one side of the body. Record review of Resident #75's physician's orders, dated 11/02/23, indicated a diagnosis of autistic disorder (a neurological and developmental disorder that affects how people interact with others, communicate, learn, and behave). There was not an order for restorative therapy. The physician's orders further indicated she had these orders: *Therapy - OT to evaluate and treat as indicated. The start date was 10/26/23. *Therapy - PT to evaluate and treat as indicated. The start date was 10/31/23. *Therapy - ST to evaluate and treat as indicated. The start date was 10/02/23. *ST to treat 1-2 times a week for 52 weeks to address cognitive communication deficits and dysphagia. The start date was 10/02/23. *PT evaluation complete. Patient to be seen 1-3 times a week for 52 weeks for PASRR services. The order start date was 10/31/23. *OT to treat 1-3 times a week for 52 weeks for habilitative services to address upper extremity function, strength, basic self-care, and mobility. The order start date was 10/26/23. Record review of Resident #75's care plan, dated 11/02/23, indicated a care area of impaired physical mobility. The goal included resident will maintain or improve physical function in bed mobility, transfer, ambulation, locomotion, and range of motion over the next 90 days. Interventions included OT/ PT screen and / or evaluation as needed. The care plan did not address PASRR. Record review of Resident #75's PASRR IDT sign-in sheet, dated 05/18/23, indicated PT, OT, and ST services were requested by the IDT team for Resident #75. Record review of Simple LTC portal (portal used to submit PASRR service requests) for Resident #75's PT assessment reflected a note, dated 06/29/23, The therapist's signature date submitted on the attached signature page does not match the date that was entered on the NFSS Form. This request is being denied because the physician's signature attesting to the medical necessity of the habilitative therapy cannot be dated before the therapist signature date attesting to the completion of the assessment. Record review of Simple LTC portal for Resident #75's ST assessment reflected a note, dated 10/26/23, The wrong therapy service authorization type .was submitted by your nursing facility. Record review of Simple LTC portal for Resident #75's OT assessment reflected a note, dated 10/27/23, NFSS Form for Occupational Therapy was not submitted within 30 calendar days of the IDT meeting. Record review of an email correspondence dated 09/29/23 at 12:32PM, between the PASRR Unit Program Specialist and the Administrator, indicated the facility was informed and instructed in writing to submit a NFSS Request by a specific deadline and failed to do so. Also, the NFSS Request submittal by the NF was denied and there was not a follow up submittal to ensure the request was approved to provide specialized services for PASRR for the resident. The instructions included the following: Be sure your facility checks the status of the requests daily to ensure they are approved. Prompt attention should be given to the request if it has a PENDING DENIAL STATUS once it is submitted. This is a time sensitive status and can result in system generated denial if not followed up on by date noted by the reviewer in the request. During an interview on 11/01/23 at 10:30 AM, the Rehab Manager said Resident #75 had only received evaluation visits for therapy. She said they were waiting on the authorization for therapy to come back from PASRR. She has not had any other services than the Evaluations. During an interview on 11/02/23 at 08:28 AM, the Rehab Manager said that Resident #75 could benefit from therapy, they have just been waiting on authorization from PASRR to begin therapy services. She said she originally was supposed to start services in May 2023. She said she was unsure if her range of motion in her right arm may have improved with therapy. She said it was possible it could worsen without therapy. During an interview on 11/02/23 at 8:45AM, the Rehab Manager said Resident #75 received physical therapy from 01/27/23-03/27/23. She said she was evaluated for PT, OT, and ST on 5/29/23 and 10/02/23 and has not received therapy services since 3/27/23. During an interview on 11/02/23 at 10:27 AM, the MDS coordinator said the reason they had trouble submitting the updated NFSS forms was because they recently lost their medical director and the doctor that took over was not initially licensed to operate in Texas. She said the new doctor was unable to operate in the facility because he had an Arkansas license. She said the doctor had a corrected Texas license on 10/03/23. She said Resident #75 originally was decided to have services on 5/18/23 from the IDT meeting. She said she corrected the denied form from 10/25/23 and was waiting on the doctor to sign off on the updated form. She said Resident #75 did not have any approved NFSS forms for PT/OT/ST as of this interview. During an interview on 11/02/23 at 10:40AM, the PASRR Unit Program Specialist (an employee of Texas HHS) said the facility had an IDT meeting for Resident #75 on 5/18/23, and that the facility's NFSS request should have been entered and approved by 06/17/23 to be compliant. During an interview on 11/02/23 at 11:06 AM, the MDS coordinator said she has not submitted the PT NFSS since October. She said the submission of the NFSS form for OT was not completed in June 2023. She said the OT NFSS form was not submitted until October. She said the OT NFSS form was missed back in June 2023 and that was her responsibility. She said she missed the PT NFSS form October 2023 and it was her responsibility. She said her regional consultant checks the forms at least 3 times a week. She said the regional consultant checks for alerts on the web portal. She said if there were alerts, then he sends the MDS coordinator an email. She said the PT therapy evaluation was not completed at the time of the OT and ST evaluation so she said she did not remember to send the PT NFSS form. During an interview on 11/02/23 at 02:21 PM, the DON said she did not deal with PASRR services very much. She said she expected the PASRR process to be followed. She said the resident could decline as a result of not receiving her therapy services. During an interview on 11/02/23 at 03:10 PM, the Administrator said they have been working on getting Resident #75's therapy approved by PASRR and have received a few rejections. She said she expected the staff to follow the PASRR process and ensure that the forms were approved. During an interview on 11/02/23 at 04:58 PM, the Administrator said the facility did not have a policy on PASRR.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan to meet each resident's medical, nursing, mental and psychosocial needs for 1 of 2 residents reviewed for care plans. (Resident# 29) The facility failed to implement the care plan intervention to report to Resident #29's provider, of his blood glucose levels (is a test that mainly screens for diabetes by measuring the level of glucose (sugar) in your blood) that were less than 100 per the physician orders. This failure could place residents at risk of not having individual needs met and cause residents not to receive needed services. Findings included: Record review of Resident #29's face sheet dated 10/30/23 indicated Resident #29 was 91-years-old male and admitted on [DATE] with diagnoses including dementia (a group of thinking and social symptoms that interferes with daily functioning) and Type 2 diabetes (a chronic condition that affects the way the body processes blood sugar (glucose)). Record review of Resident #29's quarterly MDS assessment dated [DATE] indicated Resident #29 was usually understood and usually understood others. The MDS indicated Resident #29's BIMS score was 10 which indicated moderate cognitive impairment and required extensive assistance for bed mobility, dressing, toilet use, personal hygiene, and bathing. Record review of Resident #29's care plan dated 11/11/22 indicated Resident #29 received an antidiabetic (are medicines developed to stabilize and control blood glucose levels amongst people with diabetes). Interventions included observe for signs of hypoglycemia (low blood sugar, the body's main energy source) and treat per hypoglycemic protocol and report pertinent lab results to physician. Record review of Resident #29's Physician Summary Report dated 10/01/23-10/31/23 Novolin 70/30 (is used for the treatment of diabetes only) Unit-100 Insulin (helps your body turn food into energy and controls your blood sugar levels) 100 unit/ml subcutaneous (a short needle is used to inject a drug into the tissue layer between the skin and the muscle) suspension 35 units/units subcutaneous 1 time per day, Notify MD/NP for FSBS (blood glucose monitoring) less than 60 or greater than 350. Hold if blood sugar is less than 100 and contact MD. *MD call. Dx: diabetes mellitus (a group of diseases that result in too much sugar in the blood (high blood glucose)), Started on 09/14/23. Discontinued by LVN Q on 10/05/23. Record review of Resident #29's Physician Summary Report dated 10/01/23-10/31/23 Humulin 70/30 Unit-100 Insulin 100 unit/ml subcutaneous 20 Units/units subcutaneous daily at bedtime, Blood Glucose Check Site Location, hold if Blood sugar is less than 100 and contact MD. MD call. Dx: Type 2 diabetes mellitus, Started on 09/14/23. Discontinued by LVN Q on 10/05/23. Record review of Resident #29's Consolidated Physician Order dated 10/05/23 reflected Novolin 70/30 Unit-100 Insulin 100 unit/ml subcutaneous suspension 30 units/units subcutaneous 1 time per day, Notify MD/NP for FSBS less than 60 or greater than 350. Hold if blood sugar is less than 100 and contact MD. MD call. Record review of Resident #29's Consolidated Physician Order dated 10/05/23 reflected Humulin 70/30 Unit-100 Insulin 100 unit/ml subcutaneous 15 Units/units subcutaneous daily at bedtime, Blood Glucose Check Site Location, hold if Blood sugar is less than 100 and contact MD. MD call. Record review of Resident #29's MAR dated 10/01/23-10/31/23 indicated Novolin 70/30 Unit-100 Insulin 100 unit/ml subcutaneous suspension 35 units/units subcutaneous 1 time per day, Notify MD/NP for FSBS less than 60 or greater than 350. Hold if blood sugar is less than 100 and contact MD. MD call. Dx: diabetes mellitus. Start date: 09/14/23. End date: 10/05/23. Blood glucose results indicated: *10/02/23 BSG 63 (LVN T) *10/03/23 BSG 81 (LVN T) *10/04/23 BSG 90 (LVN Q) *10/05/23 BSG 58 (LVN Q) Record review of Resident #29's MAR dated 10/01/23-10/31/23 indicated Novolin 70/30 Unit-100 Insulin 100 unit/ml subcutaneous suspension 30 units/units subcutaneous 1 time per day, Notify MD/NP for FSBS less than 60 or greater than 350. Hold if blood sugar is less than 100 and contact MD. MD call. Dx: diabetes mellitus. Start date: 10/05/23. Blood glucose results indicated: *10/06/23 BSG 69 (LVN T) *10/08/23 BSG 60 (LVN T) *10/11/23 BSG 64 (LVN T) *10/13/23 BSG 85 (LVN Q) *10/18/23 BSG 85 (LVN Q) *10/22/23 BSG 61 (LVN T) *10/29/23 BSG 87 (Agency LVN) Record review of Resident #29's nurses note dated 01/30/23-10/30/23 indicated on 10/05/23 by LVN Q . [Resident #29] BS at 0630 a.m. was 58 . [Resident #29] was a little sweaty but other signs or symptoms of hypoglycemia .APRN QQ was notified orders given to give 2 glasses of juice and recheck after breakfast .recheck was done [Resident #29] BS 98 . No other entries noted regarding BS less than 100 or notification of the MD/NP. During an interview on 11/01/23 at 9:30 a.m., APRN QQ said Resident #29 recently joined his services. He said the facility had notified him about Resident #29's BSGs being less than 100 about 3 times. He said he had not been notified of Resident #29's BSG being less than 100, a total of 10 times noted on the MAR. He said the facility may had called Resident #29's hospice company about the BSG results. He said he recalled once modifying Resident #29's insulin orders due to a low BSG result. He said he gave verbal orders and wrote some on his rounding paperwork. He said reporting Resident #29's BSG results were important to monitor recurring trends of hypoglycemia. He said it was also important to avoid sympathetic hypoglycemia (the nutritionally deprived brain also stimulates the sympathetic nervous system, leading to neurogenic symptoms such as sweating, palpitations, tremulousness, anxiety, and hunger). He said it important to be notified to decrease the dosage of Resident #29's insulin to reduce the risk of hypoglycemia. On 11/02/23 at 1:20 p.m., attempted to contact LVN T by phone. A voice message was left but no to return call prior or after exit. During an interview on 11/02/23 at 2:06 p.m., LVN N said when a MD/NP was notified regarding lab results such as low BSGs, the nurse should document in a progress note. She said it was important to follow the Resident #29's care plan interventions. She said most care plan interventions correlated with physician's orders. She said if the MD/NP made changes it could be documented in a nurses note and 24-hour report. She said it was important to notify the MD/NP in case they needed to be sent to the hospital or receive intravascular fluid. She said untreated hypoglycemia could result in a coma and death. During an interview on 11/02/23 at 3:04 p.m., the DON said nursing administration tried to go over too high and low BSG in morning meetings. She said they mostly went over high BSG because the computer system flagged high BSG. She said she did not recall being notified or reviewing Resident #29's BSG results less than 100. She said she did recall APRN QQ gave an order to give Resident #29 some juice to address a BSG result less than 100. She said low BSG could indicate infection. She said if a resident was sympathetic, gel should be given, and provider contacted. She said notifying a MD/NP for BSG less than 100 was not a standard order, it normally was less than 60. She said nurses should document notification of the physician and new orders if received in a nurses note or on the MAR. She said a resident being hypoglycemia was not good. She said Resident #29 could go into a diabetic coma or DKA (diabetic ketoacidosis is a serious complication of diabetes that can be life-threatening). She said she tried to monitor all resident BSG results every morning, but it was easier to monitor the high results because they sent an alert. She said she also reviewed and monitored the 24-hour report of pertinent lab results. She said some days it did not happened due to other duties. She said care plans are used by nurses to outline a plan of care for a resident. She said when care plan interventions were not followed, needs could not be addressed. During an interview on 11/02/23 at 4:07 p.m., the ADM said care plan are used to determine individualized care needs of the resident and intervention put in place to address those needs. She said if the intervention was not followed the resident's needs could not be addressed or met by the staff. Record review of a facility's Comprehensive Care Plans policy reviewed 04/17/23 indicated .the services that are to be furnished to attain or maintain the resident's highest practicable physical .qualified staff responsible for carrying out interventions specified in the care plan will be notified of their role and responsibilities for carrying out the interventions .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to complete a discharge summary that included but is not ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to complete a discharge summary that included but is not limited to, (i) A recapitulation of the resident's stay that includes, but is not limited to, diagnoses, course of illness/treatment or therapy, and pertinent lab, radiology, and consultation results. and resident's follow up care and any post-discharge medical and non-medical services for 1. (Residents #202) of four residents reviewed for discharge planning. 1. The facility failed to complete a recapitulation of Resident #202's stay. 2. The facility failed to ensure Resident #202 had a physician prescribed wheelchair, bedside commode, and shower transfer bench when he was discharged home alone. This failure could place residents at risk of decreased socialization, depression, impaired skin integrity and increased fall risk. Findings included: 1) Review of the face sheet for Resident #202 reflected the resident was a 68-year- old- male that admitted on [DATE] with the diagnoses of right femur fracture a break in the uppermost part of thighbone, next to the hip joint), arthritis, and dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities). Review of Resident #202's care plan dated 10/09/2023 reflected the following discharge care plan: Resident and/or representative will be assisted in planning for discharge to safest environment over the next 90 days. The intervention was listed as: educate and assist resident and/or representative to reach discharge goals and transfer to the community safely. Record review of the recapitulation for Resident #202 revealed a blank recapitulation form. Review of Resident #201's physician discharge noted written on 10/23/2023 by NP K revealed: .(Resident #202) was a [AGE] year-old male who had been in the rehabilitation facility after sustaining a distal right femur fracture with surgical fixation with an ORIF (surgery to fix fractured femur). He (Resident #202) had been actively participating with therapy services since his admission, but he was still noted to be non-weight bearing to his right lower extremity and was currently in a right leg immobilizer. He (Resident #201) had been wheelchair dependent since his admission. And to safely navigate in the community, at home, into perform his activities of daily living maintaining independence he will need a wheelchair, bedside commode, and tub transfer bench at the time of discharge to safely be able to meet his daily care needs. Record review of Social Service note dated 10/24/2023 at 7:30 p.m. revealed, SW ordered DME through the DME company yesterday, 10-23-2023. DME ordered was wheelchair; tub transfer bench; and bedside Commode. SW requested the wheelchair be delivered to resident's room before discharge on [DATE], for use of transport home. Facility van driver provided transport home and resident arrived at his home around 1:30 p.m. SW received a call from resident stating his DME had not been delivered. SW called DME company and spoke to a lady who stated that she saw his DME was ordered yesterday, 10-23-23, but could not explain why it had not been delivered. SW requested that the lady call resident directly and coordinate delivery. This lady stated that she would call him immediately. SW received another phone call from resident around 3:30 p.m. stating that DME company called him because they do not take his insurance. DME company never notified SW that they could not fill the DME order. SW called the number given to resident, which was another DME company. At around 5:30 p.m., SW emailed the new DME company the order and asked if they could fill the physician's DME order and they replied via email that they will take care of it. SW called (Van Transport Tech) and requested he take resident a facility wheelchair to use until tomorrow, 10-25-23, and get his DME order filled and delivered to resident's home. During an interview on 11/1/2023 at 4:50 p.m., Resident #202 stated the discharge from the facility had not gone smoothly. He stated on 10/23/2023 the facility van transport tech dropped him off at his apartment around 1:00 p.m. Resident #202 stated he transferred from the facility wheelchair to the couch and the transport left. Resident #202 stated he had no way to get to the bathroom, no way to get to his kitchen, and no way other than crawling to get out of his house. Resident #202 stated he had to urinate in a cup because he did not have a urinal or a way to the bathroom. Resident #202 stated he knew he was in trouble at that point and called a relative of his and they came over and filed a complaint with the facility for leaving him alone in an unsafe environment. Resident #202 stated a few hours later the facility transport driver came back with the facility wheelchair, and they allowed him to borrow it until his was delivered. Resident #202 stated his relative called the DME company and it turned out that no one had checked his insurance and they would be unable to provide him with any equipment. Resident #202 stated the next day around 3 p.m., the new DME company brought a wheelchair, bedside commode, and transfer bench. Resident #202 stated he had discussed with the SW prior to leaving he could not afford both the transfer bench and the bedside commode because of the copay they required. Resident #201 declined the bedside commode and transfer bench because he was asked to pay over $100 to keep them. Resident #202 stated his relative went to a local store and purchased a urinal for him and the facility came and got their wheelchair back that evening. During an interview on 11/02/2023 at 10:20 a.m., the SW stated she ordered the DME and was not aware the particular DME company they were using was not approved by Resident #202. The SW stated it was often the practice of the facility to wait until just before discharge to order DME so the most appropriate DME would be ordered. The SW stated she learned a valuable lesson from the situation with Resident #201 and would follow up with all DME companies to ensure they DME was delivered prior to discharge. During an interview on 11/02/2023 at 2:45 p.m., the Administrator stated it was the facility policy to make sure the discharge summary and recapitulation was completed prior to the resident leaving the facility by the nurse discharging the resident, so they could have a copy with them when they went home. The Administrator stated it was the facilities policy to ensure DME was either delivered to the facility prior to discharge if the resident could not function in their home without it, or within a few hours of arrival at home in some cases. The Administrator stated in the case of Resident #202, the DME company had not informed the facility they were unable to accommodate the DME order prior to the resident discharging. The Administrator stated she had no problem leaving a wheelchair with the resident until he got his own DME delivered. The Administrator stated it was the job of the SW to ensure all the discharge items were taken care of for each resident. Review of the facility's policy titled, Discharge Summary and Plan, revised April 2009, reflected, . 2. The discharge summary will include a recapitulation of the resident's stay at this facility and a final summary of the resident's status at the time of the discharge .The discharge summary shall include a description of the resident's: a. Medically defined condition and prior medical history, b. Medical status measurement, c. Physical and mental functional status, d. Sensory and physical impairments, e. Nutritional status and requirements, f. Special treatments of procedures, g. Mental and psychosocial status, Discharge potential, i. Dental condition, j. Activities potential, k. Rehabilitation potential, l. Cognitive status, m. Drug therapy; .6. A copy of the post-discharge plan and summary will be provided to the resident and receiving facility, and a copy will be filed in the resident's medical records. A policy for ordering DME was requested of the Administrator on 11/1/2023 at 4:15 p.m. and again on 11/2/2023 at 9:30 a.m. No policy was provided by the facility prior to exit.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide resident with limited range of motion appropr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide resident with limited range of motion appropriate treatment and services to increase range of motion and to prevent further decrease in range of motion for 1 of 3 residents reviewed for limited range of motion (Resident #75). The facility failed to provide restorative therapy for Resident #75's contracture. The facility failed to provide physical therapy for Resident #75's contracture. The facility failed to provide occupational therapy for Resident #75's contracture. These failures could place resident who had contractures at risk of not attaining or maintaining their highest level of physical, mental, and psychosocial well-being. Findings included: Record review of Resident #75's face sheet, dated 11/02/23, indicated she was a [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included cerebral infarction (the pathologic process that results in an area of necrotic tissue in the brain), and bipolar disorder (a mental illness that causes unusual shifts in a person's mood, energy, activity levels, and concentration). Record review of Resident #75's quarterly MDS assessment, dated 08/10/23, indicated she rarely/never able to make herself understood, and she sometimes was able to understand others. A BIMS score was not calculated because the resident was rarely/never understood. She did not exhibit behaviors of rejection of care or wandering. She required extensive assistance with bed mobility, transfers, toileting, and personal hygiene. She was totally dependent on the staff for locomotion on and off unit. The MDS indicated at the time of the assessment, in section O0420. Distinct Calendar Days of Therapy, was marked 0, meaning she did not receive any occupational or physical therapy during the 7 days of the assessment. The MDS further indicated she received 0 days of restorative nursing programs during the 7 days of the assessment. In section G0400. Functional Limitation in Range of Motion, both upper and lower extremity were marked 1, meaning impairment on one side of the body. Record review of Resident #75's physician's orders, dated 11/02/23, indicated a diagnosis of autistic disorder (a neurological and developmental disorder that affects how people interact with others, communicate, learn, and behave). There was not an order for restorative therapy. The physician's orders further indicated she had these orders: *Therapy - OT to evaluate and treat as indicated. The start date was 10/26/23. *Therapy - PT to evaluate and treat as indicated. The start date was 10/31/23. *Therapy - ST to evaluate and treat as indicated. The start date was 10/02/23. *ST to treat 1-2 times a week for 52 weeks to address cognitive communication deficits and dysphagia. The start date was 10/02/23. *PT evaluation complete. Patient to be seen 1-3 times a week for 52 weeks for PASRR services. The order start date was 10/31/23. *OT to treat 1-3 times a week for 52 weeks for habilitative services to address upper extremity function, strength, basic self-care, and mobility. The order start date was 10/26/23. Record review of Resident #75's care plan, dated 11/02/23, indicated a care area of impaired physical mobility. The goal included resident will maintain or improve physical function in bed mobility, transfer, ambulation, locomotion, and range of motion over the next 90 days. Interventions included OT/ PT screen and / or evaluation as needed. During an observation on 10/30/23 at 10:12 AM, Resident #75 was lying in bed in her room. Her right arm was retracted to her chest and her fist was closed, there was no device in place to support her arm or hand. When asked a question by this surveyor she only raised her hand and smiled. During an interview on 11/01/23 at 10:30 AM, the Rehab Manager said Resident #75 had only received evaluation visits for therapy. She said they were waiting on the authorization for therapy to come back from PASRR. She has not had any other services than the Evaluations. During an interview on 11/01/23 at 03:54 PM, CNA BB said she was the restorative aide. She said she does not do anything restorative with Resident #75. She said she did not have her assigned for restorative services. During an interview on 11/02/23 at 08:28 AM, the Rehab Manager said that Resident #75 could benefit from therapy, they have just been waiting on authorization from PASRR to begin therapy services. She said she originally was supposed to start services in May 2023. She said she was unsure if her range of motion in her right arm may have improved with therapy. She said it was possible it could worsen without therapy. During an interview on 11/02/23 at 8:45AM, the Rehab Manager said Resident #75 received physical therapy from 01/27/23-03/27/23. She said she was evaluated for PT, OT, and ST on 5/29/23 and 10/02/23 and has not received therapy services since 3/27/23. During an interview on 11/02/23 at 10:27 AM, the MDS Coordinator said she has been working on Resident #75's PASRR paperwork to try and get her approved for therapy. She said she had been denied a few times and is still working on her paperwork. She said it was decided in an IDT meeting on 5/18/23 for Resident #75 to get therapy services but she still has not received anything other than the evaluations. During an interview on 11/02/23 at 11:06 AM, the MDS coordinator said the ordered therapy for Resident #75 could have been beneficial to her. She said those services were supposed to start back in June 2023. She said the therapy could have possibly prevented further deterioration of her contracture. During an interview on 11/02/23 at 12:47 PM, LVN N said Resident #75 could have benefit from therapy if she had received it back in June. She said it was possible that therapy could have helped prevent decreased range of motion in her right arm and hand. She said to the best of her knowledge Resident #75 was not receiving any services for her contracture to her R arm. During an interview on 11/02/23 at 01:47 PM, ADON P said she expected some sort of service to be provided for Resident #75 to help prevent a decrease in her range of motion in her right arm. She said as a result of her not getting any services her contracture could get worse. During an interview on 11/02/23 at 02:21 PM, the DON said she expected Resident #75 to have some sort of service to help with her contracture. She said therapy could have been beneficial to Resident #75. She said Resident #75 could decline as a result of not receiving services. During an interview on 11/02/23 at 03:10 PM, the Administrator said she expected Resident #75 to receive some sort of service to help maintain or improve her level of function. She said the resident could suffer from further decline as a result of not receiving services. Record review of the facility's policy, joint mobility, splinting, and range of motion, last revised 02/12/20, stated: .The nursing staff will assist the resident with activities of daily living regarding joint mobility, splinting and range of motion using restorative and rehabilitative care techniques .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure each resident received adequate supervision and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure each resident received adequate supervision and assistance devices to prevent accidents for 2 of 34 residents (Resident #76 and Resident # 18) reviewed for adequate supervision. The facility failed to store, supervise, and distribute Resident #76's smoking materials. The facility failed to ensure CNA CC and CNA DD safely transferred Resident #18 The facility failed to ensure CNA CC and CNA DD locked the shower chair wheels before transferring Resident #18. The facility failed to ensure CNA CC and CNA DD used a gait belt to transfer Resident #18. This failure could place residents at risk for injury, harm, and impairment or death. Findings included: 1. Record review of Resident #76's admission Record indicated he was a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: Cerebral Infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it), Hemiplegia (paralysis on one side of the body), and Muscle Weakness (general muscle weakness). Record review of Resident #76's MDS dated [DATE] revealed that a BIMS score of 7 which indicated Resident #76 had severely impaired cognition. The MDS also revealed, Resident #76, required extensive assistance for all of his ADLs and was a two-person physical assist. Record review of Resident #76's Care Plan dated 6/1/23, revealed a problem initiation on 6/6/23 cigarettes and lighter will be kept at the nurse's station/designated area. Does not require assistance with smoking. Considered a Safe Smoker. During an observation on 10/30/23 at 10:04 a.m. it was observed Resident #76 had 6 packs of cigarettes and a lighter in his room. Smoking materials were stored on dresser and bedside tables in plain view. During an interview on 10/31/23 at 11:04 a.m. Resident # 76 stated that he goes out and smokes whenever he wants to. He stated he keeps his cigarettes and lighter with him in the room. He stated he smokes about a pack every day. He stated he has always kept his own lighter and cigarettes and staff do not take them from him. During an interview and observation on 10/31/23 at 11:23 a.m. with CNA F She stated residents are not allowed to keep their smoking materials in their room. She stated that residents must keep their smoking materials in a secured area that only staff have access to. She stated residents need to ask a nurse to receive their smoking materials. She stated she did not think Resident # 76 had cigarettes in their room. CNA F entered the room and found 7 packs of cigarettes and a lighter. She took the smoking material to the nurse's station. During an interview on 10/31/23 at 11:31 a.m. with RN R she stated she was not aware of the cigarettes in Resident #76's room. She stated his family may have brought the cigarettes and left them in the room. She stated according to facility policy residents are not allowed to keep smoking materials in the room. She stated the smoking supplies must be kept at the med cart. She stated residents are able to ask for cigarettes and receive their smoking materials from staff only. She stated residents could be placed at risk by keeping their smoking supplies as they could smoke in their room unsupervised. 2. Record review of Resident #18's face sheet, dated 11/02/23, indicated he was a [AGE] year-old male, admitted to the facility on [DATE]. His diagnoses included quadriplegia (paralysis of all four limbs), colostomy status (a surgical operation in which a piece of the colon is diverted to an artificial opening in the abdominal wall so as to bypass a damaged part of the colon), and shortness of breath (an intense tightening in the chest, air hunger, difficulty breathing, breathlessness or a feeling of suffocation). Record review of Resident #18's annual MDS assessment, dated 10/07/23, indicated he was rarely/never understood, and he rarely/never understood others. A BIMS score was not entered into the MDS because Resident #18 was rarely/never understood. He did not exhibit behaviors of rejection of care or wandering. Resident #18 was coded as dependent (helper does all of the effort) for eating, oral hygiene, toileting, bathing, dressing, and personal hygiene. Transfers for Resident #18 were coded as not attempted and the resident did not perform the activity prior to the current illness, exacerbation, or injury. The MDS indicated he had a diagnosis of cerebrovascular disease (a group of conditions that affect blood flow and the blood vessels in the brain). Record review of Resident #18's care plan, dated 11/02/23, indicated a care area of impaired physical mobility. The goals included all physical function needs to be provided by staff during next 90 days. Interventions included provide appropriate level of assistance to promote safety of resident and requires total assistance. During an observation on 10/30/23 at 10:50 AM, CNA CC and CNA DD prepared for a transfer of Resident #18 from the shower chair to his bed in his room. The CNA's moved Resident #18's shower chair next to his bed and left the wheels unlocked. A towel was folded and placed underneath his legs. Both CNA's reached under Resident #18's arms and lifted him out of the shower chair by holding underneath his arms and the other hand on the towel underneath his legs. CNA CC kicked the shower chair out of the way and they placed the resident in his bed and helped him lay down. The CNA's did not use a gait belt to transfer Resident #18. During an interview on 11/02/23 at 08:10 AM, CNA DD said she had received training on transfers. She said Resident #18 was supposed to be a mechanical lift (a device that allows a person to be lifted and transferred with a minimum of physical effort) transfer but his family member wants the staff to lift him instead of using the mechanical lift. She said they did not lock the wheels to the chair when they lifted him from the chair to the bed so they can push the chair out of the way when they have lifted him. She said he had not fallen yet so she did not think he could be injured by the wheels to the chair being unlocked. She said they probably should have used a gait belt, but they usually do not because he is unable to stand. She said by lifting him from under his arms it was possible he could sustain bruising or injury to his arms or shoulders. During an interview on 11/02/23 at 10:15 AM, LVN N said she expected the CNAs to transfer Resident #18 by using their arms under his arms and with a towel under his legs. She said that was how the staff were instructed to transfer him, by family and management. She said the shower chair wheels should have been locked. She said he was not supposed to be a mechanical lift transfer because he cannot lay flat. She said there was the possibility of him receiving bruises or injury to his arms or shoulders because they lifted him with by his arms. During an interview on 11/02/23 at 11:22 AM, CNA CC said she received training on transfers. She said Resident #18 was not supposed to be a mechanical lift transfer because his family did not want him to transfer via a mechanical lift. She said they keep the wheels unlocked on the chair because they had to push the chair out of the way once they have lifted Resident #18 when they transfer him to the bed. She said they usually used a towel between his legs. She said the family preferred it that way because it kept his feet off the floor while they transfer him. She said they lifted him by his arm pits to try and prevent bruising. She said she did not think that Resident #18 could get any bruising or injury to his shoulder as a result of lifting him by his armpit. She said they do not use a gait belt with him because he cannot stand. She said he was paralyzed on his left side. During an interview on 11/02/23 at 01:47 PM, ADON P said she did not expect Resident #18 to be transferred without a gait belt and by lifting from his arm pits. She said it was never acceptable for a resident to be transferred by his arms. She said the wheels on the chair should have been locked. She said Resident #18 could have been dropped, suffered injury to his joint, suffered a broken bone, or a skin tear. She said since he was care planned as a total assist he should have been transferred with a mechanical lift. She said she expected them to use a gait belt when he was transferred. During an interview with the Administrator on 11/01/23 at 11:12 a.m. she stated that their facility policy prohibits residents from retaining their smoking supplies such as lighters and cigarettes. She stated residents are not allowed to keep their smoking supplies so that it is safer to maintain the materials. She stated that she suspected the resident's family provided the cigarettes to him and they did not know it was there in his room. During an interview on 11/02/23 at 03:10 PM, the Administrator said she expected the resident to use the proper technique and equipment to transfer a resident. She said it was never okay to handle a resident by the arms, or without a gait belt. She said the resident could suffer an incident or accident as a result of the wheels not being locked and using the improper technique. She said Resident #18 could suffer physical or emotional harm. During an interview on 11/02/23 at 02:21 PM, the DON said she expected the staff to transfer residents using the proper safe technique. She said they should have locked the wheels, and they should not have lifted underneath Resident #18's arms. She said she expected the CNA's to use a gait belt. She said the resident could have fallen and suffered an injury. She said it had been an ongoing problem with his family in what techniques the staff can use to transfer Resident #18. She said if they needed to use another method to transfer Resident #18 she expected it to be included in the care plan. During an interview on 11/2/23 at 1:02 p.m. with the Director of Nurses she stated that residents are not allowed to keep their smoking materials for their safety. She stated that she expects her staff to follow the smoking policies of the facility that prohibits residents from keeping their smoking materials including lighters and cigarettes. Record review of an undated facility policy titled; Resident Smoking Policy revealed that This facility shall provide an environment where residents who smoke may do so safely. All residents who smoke will be supervised at all times. This facility believes that residents have the right to a smoke-free environment. Therefore, smoking is prohibited in this facility except in outside designated smoking areas. Residents who smoke shall not be permitted to retain cigarettes, pipes, tobacco, lighters, lighter fluids and butane gas; other forms of gas or fluids nor matches at any time. The facility is responsible for keeping all smoking material in a safe secure area. Record review of the facility's policy, ADL care - Transfer techniques, last revised 02/12/20, stated: .Staff will provide safe and effective transfer techniques for residents in accordance to standard practice guidelines . .Procedure: .transfer from bed to chair (pivot technique) Place chair in appropriate position facing the foot of the bed Place bed in low position where the resident's feet are on the floor Use additional caregivers as necessary . .Position wheelchair properly next to bed Remove armrest nearest bed Lock wheelchair Raise footplates Use stand and pivot technique with one caregiver if appropriate Apply gait/transfer belt snugly and low so it circles the resident's waist . .grasp transfer/gait belt keeping palms along resident's side Rock resident to standing position on the count of three ensuring body weight is moving with the resident's Maintain stability of the resident's weakened leg with knee .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure a resident who was incontinent of bladder recei...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure a resident who was incontinent of bladder received appropriate treatment and services to prevent urinary tract infections for 1 of 7 residents (Resident #27) reviewed for appropriate treatment and services to prevent urinary tract infections (an infection in any part of the urinary system, the kidneys, bladder, or urethra (is a hollow tube that lets urine leave your body)). The facility failed to ensure Resident #27's indwelling catheter (drains urine from your bladder into a bag outside your body) remained free of dependent loops (a configuration of catheter tubing where the drainage tubing dips below the entry point into the catheter bag) and had a leg strap to anchor catheter to his leg. This failure could place residents at risk for urinary tract infections. Findings included: Record review of Resident #27's face sheet dated 10/30/23 indicated Resident #27 was a [AGE] year-old male and admitted on [DATE] and 04/06/23 with diagnoses including cerebral infarction ((also known as a stroke) refers to damage to tissues in the brain due to a loss of oxygen to the area), pressure ulcer of buttock (also known as bedsores, are an injury that breaks down the skin and underlying tissue), stage 3, and pain. Record review of Resident #27's annual MDS assessment dated [DATE] indicated Resident #27 was usually understood and usually understood others. The MDS indicated Resident #27 had a BIMS score of 09 which indicated moderately impaired cognition and required limited assistance with dressing, extensive assistance with bed mobility, toilet use, personal hygiene, and bathing. The MDS indicated Resident #27 had an indwelling catheter and always had bowel incontinence. Record review of Resident #27's care plan dated 09/21/23 indicated Resident #27 was at risk for problem with elimination related to Foley catheter placement, history of urinary tract infection as evidence by diagnosis of obstructive uropathy (is a disorder of the urinary tract that occurs due to obstructed urinary flow). Intervention catheter care every shift and as needed and monitor for signs and symptoms of urinary tract infection. Record review of Resident #27's consolidated physician order dated 08/07/23 indicated Foley Catheter 16 fr, night shift to continuous gravity drainage and catheter care. Bulb size 10 mL. ***Privacy bag checked, and placement of leg strap verified every shift**** The consolidated physician order indicated Resident #27 had an diagnosis of urinary tract infection. Record review of Resident #27's TAR dated 10/01/23-10/31/23 indicated Foley Catheter 16 fr, night shift to continuous gravity drainage and catheter care. Bulb size 10 mL. ***Privacy bag checked, and placement of leg strap verified every shift**** Dx: Obstructive (is a disorder of the urinary tract that occurs due to obstructed urinary flow) and reflux (is kidney scarring caused by urine flowing backward from the bladder into a ureter and toward a kidney) uropathy. Start date: 08/07/23. The TAR indicated documentation of verification 10/01/23-10/31/23. During an interview and observation on 10/30/24 at 11:24 a.m., Resident #27 was lying in bed on his back. Resident #27 looked confused and said he did not know about a strap around his leg to hold the catheter. During an observation on 10/31/23 at 3:02 p.m., Resident #27 got wound care performed by WCN NN and no leg strap to hold his indwelling catheter was noted. Resident #27's indwelling catheter tubing was looped through the brief tabs forming a dependent loop. During an interview om 11/02/23 at 10:26 a.m., WCN NN said she did not recall seeing a leg strap on Resident #27's leg for his indwelling catheter during his dressing changes. She said leg strap was important to prevent pulling. She said no leg strap and dependent loops placed residents at risk for infection and damage to the urethra. She said the nurses should be checking for a leg strap and no dependent loops. On 11/02/23 at 11:20 a.m., an indwelling catheter policy was requested from the ADM. The policy was not provided prior or after exit. During an interview on 11/02/23 at 12:47p.m., an anonymous staff member said Resident #27 currently did not have leg strap and never had a leg strap for his catheter. They said a leg strap helped the catheter not move. They said they normally looped the tubing in his brief to prevent it from pulling. They said not having a leg strap could cause a tear in Resident #27 genital and leakage. They said they had not been instructed to not loop catheter tubing. During an interview on 11/02/23 at 2:06 p.m., LVN N said all residents with an indwelling catheter should have a leg strap. She said the LVNs were responsible for making sure residents had a leg strap. She said the leg strapped helped the catheter from pulling. She said not having a leg strap could cause pain and trauma to the urethra. She said those issues could cause problem with urinations. During an interview on 11/02/23 at 2:52 p.m., RN TT said this was her 3rd shift working at the facility. She said she did not know if Resident #27 had a leg strap on. She said the CNAs should tell the nurses if a resident did not have one. She said Resident #27 should have a leg strap on to secure his catheter. She said the leg strap prevented pulling and from the catheter coming out. She said pulling of the catheter could cause a tear and damage the urethra or split the penis. She said the damage of the urethra could cause bleeding and pain during urination. She said dependent loops cause increased risk of infection. During an interview on 11/02/23 at 3:04 p.m., the DON said Resident #27 should have a leg strap for his indwelling catheter. She said it was the nurse's responsibility to make sure resident had a leg strap. She said the leg strap kept the catheter in place and prevented dislodgement. She said pulling placed resident at risk for bleeding, irritation, and damaged to the urethra. She said loops through the resident's brief was not recommended due to the increased risk of infection. Record review of a facility's . The article from the Journal of Community Nursing December 12, 2014 titled The importance of fixation and securing devices in supporting indwelling catheters accessed at the Magonline Library website on 11/08/23 https://levityproducts.com/wp-content/uploads/2020/09/The-importance-of-fixation-and-securing-indwelling-catheters-2013.pdf stated, .catheter securing devices are vital part of catheter management .the catheter and attached drainage system should be well supported in a comfortable position for individual at catheter insertion to prevent complications .possible complications when not using adequate securing devices included .if the catheter migrates or is removed accidently, it can lead to urethral trauma, infection, patient discomfort and/or urinary retention .damage to the bladder neck can occur .lead to cleaving, causing discomfort and irritation .high potential risk for urinary tract infection .inflammation can lead to infection, tissue necrosis, blockage of urethra, bladder irritability, spasms and bypassing .high incidence of unplanned catheter changes . The article from the Journal of wound Ostomy Continence Nursing May/June 2015 titled Prevalence of Dependent Loops in Urine Drainage Systems accessed at the National Library of Medicine website on 11/08/23 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4423413/ stated, . A dependent loop is formed by excess drainage tubing in a urine drainage system where urine or liquid can accumulate. Dependent loops trap drained urine and are suspected of impeding bladder drainage and increasing the residual volume of retained urine in the bladder. Dependent loops have been associated with an odds ratio of 2.1 for developing catheter-associated urinary tract infection (CAUTI) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents were offered sufficient fluid intake...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents were offered sufficient fluid intake to maintain proper hydration and health for 2 of 3 resident (Resident #3, Resident #6) reviewed for hydration. The facility failed to ensure Resident #3 and Resident #6 hydration was within reach. This failure could place residents at risk for dehydration (occurs when your body loses more fluid than you take in), electrolyte imbalance (occurs when certain mineral levels in your blood get too high or too low), and infections. Findings included: 1. Record review of Resident #3's face sheet dated 11/02/23 indicated Resident #3 was 91-years-old male and admitted on [DATE] with diagnosis including dementia (a group of thinking and social symptoms that interferes with daily functioning), malignant neoplasm of prostate (is a disease in which malignant (cancer) cells form in the tissues of the prostate) and muscle weakness. Record review of Resident #3's significant change in status MDS assessment dated [DATE] indicated Resident #3 was usually understood and sometimes had the ability to understand others. The MDS indicated Resident #3 had a BIMS score of 04 which indicated severely impaired cognitive impairment and required extensive assistance for bed mobility, dressing, eating, toilet use, personal hygiene, and total dependence for bathing. Record review of Resident #3's care plan dated 09/21/22 indicated Resident #3 received a diuretic (medicines that help reduce fluid buildup in the body). Intervention included monitor for blood potassium level, hypotension (low blood pressure), and signs/symptoms of dehydration. Record review of Resident #3's care plan dated 09/07/23 indicated Resident #3 had an altered nutritional status related to risk of malnutrition as evidence by thin liquid consistency. Intervention included monitor oral intake of food and fluid. Record review of Resident #3's, October 2023-November 2023 ADL report, category: eating, fluid intake in ml indicated: *10/27/23 no documentation of fluid intake *10/28/23 no documentation of fluid intake *10/29/23 at 11:56 a.m. 0 ml fluid intake (CNA MM), no documentation for 2pm-10pm or 10pm-6am shift *10/30/23 at 7:30 a.m. 25 ml (CNA H), 11:30 a.m. 25 ml (CNA H), 4:30 p.m. 600 ml (CNA OO) *10/31/23 at 7:30 a.m. 25 ml (CNA H), 11:30 a.m. 25 ml (CNA H), 4:30 p.m. 360 ml (CNA PP) *11/01/23 at 7:30 a.m. 25 ml (CNA H), 11:30 a.m. 25ml (CNA H), 4:4:30 p.m. 360 ml (CNA PP) Record review of Resident #3's Comprehensive Metabolic (is a blood test that gives doctors information about the body's fluid balance, levels of electrolytes like sodium and potassium, and how well the kidneys and liver are working) lab work dated 08/14/23 did not show electrolyte imbalance related to dehydration. No recent lab work drawn. During an observation on 10/31/23 at 9:52 a.m., Resident #3's water pitcher was on his bedside table against the wall, not within reach. During an observation on 10/31/23 at 2:10 p.m., Resident #3's water pitcher was on his bedside table against the wall, not within reach. 2. Record review of Resident #6's face sheet dated 10/30/23 indicated Resident #6 was a [AGE] year-old female and admitted on [DATE] and 09/07/20 with diagnoses including dementia (a group of thinking and social symptoms that interferes with daily functioning), paraplegia (is a specific pattern of paralysis (which is when you can't deliberately control or move your muscles) that affects your legs), and chronic kidney disease (means your kidneys are damaged and can't filter blood the way they should). Record review of Resident #6's quarterly MDS assessment dated [DATE] indicated Resident #6 was sometimes understood and sometimes had the ability to understand others. Resident #6 had unclear speech. The MDS indicated Resident #6 was unable to complete BIMS and had short-and-long term memory problem recall. The MDS indicated Resident #6 had severely impaired cognitive skills for daily decision making. The MDS indicated Resident #6 required limited assistance for eating and dressing, extensive assistance for bed mobility and bathing, and total dependence for toilet use. Record review of Resident #6's care plan dated 09/29/22 indicated Resident #6 had altered nutritional status related to use of diuretics, laxative and/or cardiovascular as evidence by resident has inadequate fluid intake. Intervention included monitor oral intake of food and fluid. Record review of Resident #6's, October 2023 -November 2023 ADL report, category: eating, fluid intake in ml indicated: *10/27/23 no documentation of fluid intake *10/28/23 no documentation of fluid intake *10/29/23 at 7:30 a.m. 360 ml (CNA MM), at 11:30 a.m. 360 ml (CNA MM) *10/30/23 at 7:30 a.m. 50 ml (CNA H), at 11:30 a.m. 50 ml (CNA H), at 4:30 p.m. 600 ml (CNA OO) *10/31/23 at 7:30 a.m. 25 ml (CNA H), at 11:30 a.m. 50 ml (CNA H), at 4:30 p.m. 600 ml (CNA OO) *11/01/23 at 7:30 a.m. 50 ml (CNA H), at 11:30 a.m. 50 ml (CNA H), at 4:30 p.m. 600 ml (CNA OO) Record review of Resident #6's lab work, provided by the facility, indicated no electrolyte lab work had been drawn since 09/09/20. During an interview on 10/30/23 at 2:16 p.m., family member C said one of her main concerns was her family member's water was never within reach when she visited. Family member C said her family member also did not have the strength to lift the water pitcher and she brought smaller cups for her to use. Family member C said she had to fill her family members pitcher herself and sometimes other residents too. During an observation on 10/30/23 at 3:43 p.m. Resident #6's clear water pitcher with ml marking on the side, was full of water with no ice and on the bedside tray not within reach. During an observation on 10/31/23 at 9:26 a.m. Resident #6's clear water pitcher was filled between the 600ml-700ml marking with no ice. The water pitcher was on the bedside tray not within reach. During an observation on 10/31/23 at 9:42 a.m., CNA H started passing out ice water on the 100-hall. During an observation on 10/31/23 at 11:35 a.m., Resident #6 had fresh ice water filled to 700 ml but was on the bedside tray not within reach. During an observation on 10/31/23 at 2:05 p.m., Resident #6's water pitcher was still at 700 ml of water with no ice and on the bedside tray not within reach. During an observation on 10/31/23 at 4:00 p.m., Resident #6's water pitcher was still at 700 ml of water with no ice and on the bedside tray not within reach. During an interview on 11/02/23 at 12:47 a.m., an anonymous staff member said they passed out ice water at the start of each shift and after dinner. They said CNAs should make sure resident's water was within reach. They said they filled up the water pitcher to about 700 ml and counted down from there how much the resident drank. They said they had arrived on their shift and a resident water pitcher was filled to top with no ice. They said they had arrived on their shift and Resident #3 and Resident #6 bedside tray holding the water pitcher would be pushed out of reach. They said Resident #6 needed her water poured in smaller cups with a straw to help her drink. They said drinking adequate water helped prevent dehydration and dry skin. They said not having enough water could hurt the kidneys. During an interview on 11/02/23 at 2:06 p.m., LVN N said anybody could pass water out. She said anybody could make sure it was within reach. She said the LVNs should ensure the aides are passing and offering hydration and keeping it within reach. She said she monitored hydration by asking resident if they had water during med pass and offered water to resident who need encouragement. She said hydration should be passed every shift and when asked by the resident. She said aides should offer hydration to resident every time they went into their rooms. She said adequate hydration prevented dehydration which could result in death. During an interview on 11/02/23 at 3:04 p.m., the DON said hydration should be passed out on each shift and as needed. The DON said anyone could pass out hydration, but the aides were initially responsible. She said the LVNs should ensure hydration was passed out as needed and offered to resident frequently. She said when she did morning rounds, she monitored hydration. She said hydration was important to prevent dehydration and skin issues. She said dehydration could cause imbalances and decrease fluid volume which can affect vital signs. Record review of a facility's Hydration policy revised 04/07 indicated .the staff will provide supportive measures such as providing fluids .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident's drug regimen was free from unnecessary medic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure each resident's drug regimen was free from unnecessary medications (is a medication used: In excessive doses (including duplicate therapy); or For excessive duration; or Without adequate monitoring; or Without adequate indication for its use; or In the presence of adverse consequences which indicate the dose should be reduced or discontinued) for 1 of 5 residents (Resident #29) reviewed for unnecessary medications in that: The facility failed to ensure Resident #29 had appropriate diagnoses for the use of Acetaminophen (is used to treat many conditions such as headache, muscle aches, arthritis, backache, toothaches, colds and fevers), Albuterol (is used to prevent and treat difficulty breathing, wheezing, shortness of breath, coughing, and chest tightness caused by lung diseases such as asthma and chronic obstructive pulmonary disease (COPD; a group of diseases that affect the lungs and airways)), Boost (a nutrient-packed high protein nutritional drink for muscle health and immune support), House shake (Fortified Nutritional Shakes provides a convenient way to supplement calories and protein), bedtime snack, Linezolid (is used to treat infections, including pneumonia, and infections of the skin), Magnesium (is used as a dietary supplement for individuals who are deficient in magnesium), and Tussin (is used to relieve coughs caused by the common cold, bronchitis, and other breathing illnesses). This failure could place residents at risk for adverse drug reactions (unintended, harmful events attributed to the use of medicines) and receiving unnecessary medications. Findings included: Record review of Resident #29's face sheet dated 10/30/23 indicated Resident #29 was 91-years-old male and admitted on [DATE] with diagnoses including dementia (a group of thinking and social symptoms that interferes with daily functioning), chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe), acute respiratory failure (happens when not enough oxygen passes from your lungs to your blood), Type 2 diabetes (a chronic condition that affects the way the body processes blood sugar (glucose)), vitamin deficiency (a deficiency of one or more essential vitamins), pain, abnormal weight loss Record review of Resident #29's quarterly MDS assessment dated [DATE] indicated Resident #29 was usually understood and usually understood others. The MDS indicated Resident #29's BIMS score was 10 which indicated moderate cognitive impairment and required extensive assistance for bed mobility, dressing, toilet use, personal hygiene, and bathing. Record review of Resident #29's care plan dated 11/11/22 indicated Resident#29 had pain related to severe cognitive impairment as evidence by acetaminophen 325 mg 2 tablet by mouth. Intervention included administer pain medication as ordered. Record review of Resident #29's care plan dated 11/11/22 indicated Resident#29 had altered nutritional status related to increase needs for wound care and admission status: recent weight loss as evidence by increase nutrients needs, pressure ulcer, and significant weight loss. Intervention included provide vitamins. Record review of Resident #29's care plan dated 09/25/23 indicated antibiotic as evidence by Zyvox (Linezolid) 600 mg 1 tablet by mouth 2 times a day for 10 days (09/25/23). Intervention included observe for possible side effects, please review medication information listed on electronic healthcare record for specific antibiotic side effects. Record review of Resident #29's consolidated physician order dated: *05/03/22 HS snack daily at bedtime (ordered as a snack food or beverage items to be given at the hour of sleep for diabetics) *05/03/22 Magnesium 200mg 2 tablets by mouth 1 time per day *07/08/22 House Shake 1 can by mouth 3 times per day * 12/12/22 Acetaminophen 325mg tablet 2 tablets by mouth 2 times per day *06/21/23 Boost Plus 0.06 gram-1.5 kcal/ml oral liquid (Lactose-reduced food) 1 bottle by mouth 1 time per day at lunch *06/30/23 Tussin DM Clear 10mg-100mg/5ml oral syrup 10 ml by mouth 2 times per day *09/25/23 Linezolid 600mg tablet 1 tablet by mouth 2 times per day 10 days *10/19/23 Albuterol sulfate 2.5mg/3ml solution for nebulization 1 solution for nebulization inhalation 4 times per day as needed for shortness of breath nebulization Record review of Resident #29's MAR dated 10/01/23-10/31/23 indicated: * HS snack daily at bedtime. Dx: Acute respiratory failure. Start date: 05/30/22. Acute respiratory failure was related to the lungs not snacks at bedtime for diabetics. * Magnesium 200mg 2 tablets by mouth 1 time per day. Dx: diabetes mellitus without complication. Start date: 06/28/23. Diabetes was related to the glucose level not Magnesium vitamin deficiency. * House Shake 1 can by mouth 3 times per day. Dx: Cellulitis of left lower limb. Modification date: 06/28/23. Cellulitis was a deep infection of the skin caused by bacteria not related to fortified shake for nutrition. * Acetaminophen 325mg tablet 2 tablets by mouth 2 times per day. Dx: Type 1 diabetes mellitus (is a condition in which your immune system destroys insulin-making cells in your pancreas) with diabetic neuropathy (a type of nerve damage that can occur with diabetes). Modification date: 04/14/23. Acetaminophen was used to treat fever or pain not blood glucose levels. *Boost Plus 0.06 gram-1.5 kcal/ml oral liquid (Lactose-reduced food) 1 bottle by mouth 1 time per day at lunch. Dx: Dementia. Start date: 06/21/23. Boost was used for weight loss management not used to Dementia. * Tussin DM Clear 10mg-100mg/5ml oral syrup 10 ml by mouth 2 times per day. Dx: Dementia. Start dated: 06/30/23.Tusssin DM was a cough medicine not used to treat Dementia. *Linezolid 600 mg 1 tablet by mouth 2 times per day 10 days ESBL in urine Dx: Chronic kidney disease (means your kidneys are damaged and can't filter blood the way they should). Modification date: 09/25/23. End date: 10/05/23. Linezolid was an antibiotic and should be used to treat a diagnosis of infection. * Albuterol sulfate 2.5mg/3ml solution for nebulization 1 solution for nebulization inhalation 4 times per day as needed for shortness of breath nebulization. Dx: dementia. Modification date: 07/23/23. End date: 10/19/23. Albuterol sulfate was used to treat difficulty breathing not Dementia. During an interview on 11/02/23 at 2:06 p.m., LVN N said she had been working at the facility for 4 years. She said the nurse who put the medication order in should make sure the right diagnosis is selected for the medication. She said other LVNs who administered the medication and the ADON should also monitor appropriate diagnoses with medications. She said the appropriate diagnosis was important to understand why a medication was given, know if the resident received the right medication for the prescribed diagnosis, and for billing purposes. She said it could negatively affect the resident if a wrong medication was given for the wrong diagnosis which could harm the resident. She said Acetaminophen was normally given for pain and/or fever (elevated body temperature) and Linezolid was an antibiotic. She said Albuterol was normally prescribed for resident with COPD or upper respiratory infections. She said Tussin DM was normally ordered for coughing or respiratory issues so Dementia was not an appropriate diagnosis. She said Boost and House shakes were normally ordered for resident with weight loss. She said Magnesium was used for resident with vitamin deficiencies. During an interview on 11/02/23 at 3:04 p.m., the DON said all nursing staff was responsible for appropriate diagnoses with medications. She said on admission the orders should be inputted correctly with the appropriate diagnoses by the nurse. She said the MDS coordinator and DON tried to review orders for appropriate diagnoses, but the facility received a lot of admission. She said most nursing staff when inputting medication orders, select the first diagnoses listed. She said the resident's orders got behind because each order had to be manually fixed and she was only one person. She said the responsibility untimely fell on her to ensure medications had appropriate diagnoses. She said appropriate diagnosis was important to understand why a medication was be given and was the treatment effective. During an interview on 11/02/23 at 4:07 p.m., the ADM said she expected nursing administration to handle appropriate diagnoses with medication for the residents. Record review of a facility's Medication Ordering and Receiving from Pharmacy Providers policy revised 01/12/20 indicated .staff will order and receive medication from pharmacy providers in accordance with standard practice guideline . Review of Nursing Process: Patient Safety during drug therapy (2024), https://www.nursingcenter.com/clinical-resources/nursing-drug-handbook/ndh-toolkit/nursing-process was accessed on 11/08/2023 indicated .drug therapy is a complex process that can easily lead to adverse patients events .applying the nursing process .assessment, nursing diagnosis .during drug therapy enables the nurse to systemically identify the drug therapy needs of each patient .administer medication utilizing the eight rights .right drug .right reason .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to promote antibiotic stewardship by ensuring the appropriate use of a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to promote antibiotic stewardship by ensuring the appropriate use of antibiotic therapy and providing written rationale, by the provider, when an antibiotic was used despite criteria, to determine the appropriate use of an antibiotic for 1 of 4 residents reviewed for antibiotic use. (Resident #29) The facility failed to ensure Resident #29's urinalysis (is a test that examines the visual, chemical, and microscopic aspects of your urine) with a culture (checks urine for germs (microorganisms) that cause infections) was collected prior to antibiotics starting. The facility failed to ensure Resident #29 Cefdinir (is used to treat bacterial infections in many different parts of the body) has an appropriate diagnosis for indication of use. The facility failed to ensure Resident #29 was not treated with an antibiotic when lab work did not indicate a urinary tract infection (an infection in any part of the urinary system, the kidneys, bladder, or urethra). This failure could place residents receiving antibiotics at risk for unnecessary antibiotic use, inappropriate antibiotic use, and increased antibiotic-resistant infections (happens when germs like bacteria and fungi develop the ability to defeat the drugs designed to kill them). Findings included: Record review of Resident #29's face sheet dated 10/30/23 indicated Resident #29 was 91-years-old male and admitted on [DATE] with diagnoses including dementia (a group of thinking and social symptoms that interferes with daily functioning), chronic kidney disease (means your kidneys are damaged and can't filter blood the way they should), acute kidney failure (occurs when your kidneys suddenly become unable to filter waste products from your blood), and benign prostatic hyperplasia (is a condition in men in which the prostate gland is enlarged and not cancerous) with lower urinary tract symptoms. Record review of Resident #29's quarterly MDS assessment dated [DATE] indicated Resident #29 was usually understood and usually understood others. The MDS indicated Resident #29's BIMS score was 10 which indicated moderate cognitive impairment and required extensive assistance for bed mobility, dressing, toilet use, personal hygiene, and bathing. The MDS indicated Resident #29 had frequent urinary incontinence and always had bowel incontinence. Record review of Resident #29's care plan dated 09/25/23 indicated use of antibiotic as evidence by Cefdinir 300mg capsule 1 capsule by mouth 2 times per day for 10 days (10/26/23). Intervention included use of antibiotics should be limited to confirmed or suspected bacterial infection. Record review of Resident #29's hospice communication form received by Hospice RN dated 08/04/23 indicated Resident #29 had issues/symptoms of burning on urination/urgency. The hospice communication form indicated a new order for urinary analysis with culture and Cefdinir 300mg twice a day x 10 days. Record review of Resident #29's MAR dated 08/01/23-08/31/23 indicated Cefdinir 300mg 2 capsule by mouth 2 times per day. Dx: congestive heart failure. Start date: 08/05/23. End date: 08/07/23. The MAR indicated Resident #29 received 2 days of the wrong dosage of Cefdinir. Record review of Resident #29's MAR dated 08/01/23-08/31/23 indicated Cefdinir 300mg 1 capsule by mouth 2 times per day for 10 days. Dx: congestive heart failure. Start date: 08/07/23. End date: 08/17/23. The MAR indicated Resident #29 antibiotic should have been discontinued from the start date of 08/05/23 not 08/07/23. The MAR indicated Resident #29 received doses from 08/08/23-08/17/23. Record review of Resident #29's nurse note, by RN R, dated 08/08/23 indicated .urine collected for urinalysis with culture and screen .urine yellow and cloudy .ready for pick up from lab . No other nurse notes for August 2023 noted. Record review of Resident #29's UA with C&S, with collection date 08/09/23 at 5:22 a.m., received by lab 08/09/23 at 10:30 a.m. indicated no pathogens detected. Record review of the facility's infection control log dated 08/01/23-08/31/23 indicated on .08/05/23 [Resident #29] .pathogens: normal flora/negative .infection category: urinary without catheter .related diagnosis: unspecified congestive heart failure .antibiotic: Yes .Disposition: Facility treatment successful .status: resolve . Record review of Resident #29's urine culture dated 09/21/23 indicated .Klebsiella pneumoniae confirmed .positive extended-spectrum beta lactamase (ESBL) .these organisms are uniformly resistant to all .Multi-drug resistant (is a germ that is resistant to many antibiotics) . During an interview on 11/02/23 at 3:04 p.m., the DON said the facility followed the McGreer criteria for their antibiotic stewardship program. She said she believed a resident had to meet 3 criteria to start antibiotic. She said Resident #29 had a couple of infection recently, urinary tract and cellulitis in his leg. She said sort of recalled Resident #29 being started on Cefdinir for a suspected UTI then the lab coming back negative. She said he could have stayed on the antibiotic for cellulitis, but she was not sure. She said she ADON P was the Infection Control Preventionist. During an interview on 11/02/23 at 4:06 p.m., ADON P said she started July 2023 and was not certified to be the Infection Control Preventionist. She said she did not do the Antibiotic Stewardship Program. Record review of a facility's Antibiotic Stewardship policy reviewed 01/21 indicated .widespread use of antibiotics has resulted in an increase in antibiotic-resistant infections .it is our policy to maintain an Antibiotic Stewardship Program to promote the appropriate use of antibiotics to treat infections .prescription record keeping .dose, duration, and indication of every antibiotic prescription MUST be documented in the medical record for every resident . Record review of a facility's Infection Prevention and Control Surveillance policy revised 01/22 indicated .surveillance definition for urinary tract infection .for resident without an indwelling catheter .both criteria 1 and 2 must be present .at least 1 of the following sign or symptom sub criteria .acute dysuria or acute pain, swelling, or tenderness of the testes, epididymis, or prostate .fever or leukocytosis and at least 1 of the following localizing urinary tract sub criteria .in the absence of fever or leukocytosis, then 2 or more of the following localizing urinary tract sub criteria .one of the following microbiologic sub criteria .at least .of no more than 2 species of microorganisms in a voided urine sample .at least .of any number of organism in a specimen collected by in-and-out catheter .UTI should be diagnosed when there are localizing .signs and symptoms and a positive urine culture .urine specimens for culture should be processed as soon as possible, preferably within 1-2 hours .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an effective pest control program to keep th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an effective pest control program to keep the facility free of pest for one (room [ROOM NUMBER]) of 6 rooms reviewed for pests. The facility failed to treat room [ROOM NUMBER] for roaches. These failures placed residents at risk for the potential spread of infection, cross-contamination, food-borne illness, and decreased quality of life. Findings included: During an observation on 10/31/23 at 9:30 a.m. surveyor spotted approximately 10-15 roaches near some boxes stored on the floor of room [ROOM NUMBER]. There were food crumbs on the floor, stacked boxes with personal belongings of the resident, and large roaches were visible when the boxes were disturbed. During an interview on 10/31/23 at 9:38 a.m. with the Maintenance Supervisor he stated the facility is contracted with a Pest Control company who comes out once a month to the facility to inspect and spray for pests. He stated currently the facility does not have a pest control issue. He stated that there had not been a roach infestation in the building since 2022. He stated that he has not seen any roaches in the building while doing his daily rounds. He stated that in the past they had issues with roaches in the building. He stated that during Covid (2020 to 2022) their previous pest control company did not want to come out and spray due to Covid. He stated when the current Pest Control company took over it knocked out the problem they had with roaches as they started spraying rooms. He stated that the Pest Control company took over January of 2022. He stated the Pest Control company comes out once a month to spray currently. He stated that none of the residents have told him they have seen roaches in their room or the building. During an interview and Observation on 10/31/23 at 10:01 a.m. with the Maintenance Supervisor he stated that he can now see the roaches in room [ROOM NUMBER] and where they are hidden. He stated that he will call his man at pest control services to bring out some roach traps. He stated he was unaware of the infestation. During an interview with the Housekeeping Supervisor on 10/31/23 at 10:04 a.m. he stated that his staff are trained to report pests in the building. He stated residents whose family leave food in their rooms sometimes have pests. He stated if food is left out there is a higher likelihood that pests will enter the room. He stated they encourage family to store food in Tupperware. He stated Resident # 68 (room [ROOM NUMBER]) had lots of food stored in his room. He stated Resident # 68 is the kind of person who screams and kicks when someone touches his belongings. During an interview on 10/31/23 at 10:15 a.m. with Housekeeper Y he stated that he knew there were roaches in room [ROOM NUMBER]. He stated he did not report to the Housekeeping Supervisor or anyone else that he knew there were roaches in the room. He stated he started seeing them yesterday. He stated that it was in Resident #68's room. He stated that he was trained by the Housekeeping Supervisor to report when he saw pests in the building including roaches. He stated he did not report the roaches because he did not have time to. During an interview on 11/1/23 at 11:12 a.m. with the Administrator she stated that Resident # 68 had some roaches in his room. She stated that they tried to place his food into a container, but he won't put his food away after he has had a snack. She stated that he is a snacker but also doesn't clean up after himself. She stated that staff will now start entering his room and placing his snacks in containers and cleaning up after him. She stated that they also laid traps that are safe to be around the residents. Record review of an undated facility policy titled Pest Control revealed that This facility maintains an on-going pest control program to ensure that the building is kept free of insects and rodents . Garbage and trash are not permitted to accumulate and are removed from the facility daily.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to treat each resident with respect and dignity and provi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to treat each resident with respect and dignity and provide care in a manner that promotes maintenance or enhancement of his or her quality of life for 2 of 3 residents (Resident #72, and Resident #201) reviewed for resident rights. The facility failed to ensure LVN SS treated Resident #72 with respect and dignity. The facility failed to ensure CNA HH treated Resident #72 with respect and dignity. The facility failed to cover the foley catheter urine drainage bag with a privacy bag for Resident #201 while she was out of her room in public view. These failures could place residents at risk for diminished quality of life, loss of dignity, and self-worth. Findings included: 1. Record review of Resident #72's face sheet, dated 11/01/23, indicated she was a [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included amyotrophic lateral sclerosis (a progressive neurodegenerative disease that affects nerve cells in the brain and spinal cord). Record review of Resident #72's admission MDS assessment, dated 09/25/23, indicated she had a BIMS score of 09, which indicated moderate cognitive impairment. She was sometimes able to make herself understood, and usually understood others. She did not exhibit behaviors of rejection of care or wandering. She required extensive assistance with bed mobility, transfers, dressing, eating, toileting, and personal hygiene. The MDS indicated she had a condition or chronic disease that may result in a life expectancy of less than 6 months. During an interview with Resident #72 and record review on 10/31/23 at 2:32 PM, 2 separate videos were provided to this surveyor by Resident #72's Power of Attorney. Resident #72's POA was present while viewing these videos.The first video was timestamped 10/24/23 at 3:12AM, and contained a staff member, identified as LVN SS by Resident #72. The video was taken from a camera that resides in Resident #72's room. In the video a staff member was seen providing care to Resident #72. LVN SS was seen conversing with Resident #72 and LVN SS said she was going to leave the room to get another staff member to assist her provide care for Resident #72. As LVN SS left the room Resident #72 raised her voice, in an attempt to get LVN SS's attention. As LVN SS left the room she was heard telling Resident #72: I am getting someone to help me, if you want to keep screaming it is going to take a minute because I am going to wait for you to calm down. The second video was timestamped as 10/14/23, and contained a staff member, identified as CNA HH by Resident #72. In the video, CNA HH was sitting in a chair at Resident #72's bedside, CNA HH had her hand on her own forehead and stated to Resident #72 What I'm asking you honey, I don't need you to ask me for other people. I just need you to answer me. Are you going to help me to help you? After reviewing these videos Resident #72 said she was afraid of the staff because they talked to her in this way. She said she was afraid of intimidation and retaliation if she reported this to the facility staff. Resident #72 said in the second video she was trying to tell CNA HH that she wanted to be set up in a specific way so she could eat. Resident #72 said she was trying to ask CNA HH if she would grab another staff member that was familiar with her care to assist CNA HH in getting her set up in the way she would like. During an interview on 10/31/23 at 2:45PM, Resident #72's POA said I have never seen [Resident #72] this upset. She was crying and hyperventilating when she was telling me about the incidents. During an interview on 11/02/23 at 11:22 AM, CNA CC said Resident #72 was difficult to care for. She said once she has gotten to know Resident #72, she has gained her trust. She said Resident #72 treats some staff differently. She said some staff she does not want in her room, and she will yell at them, some staff she likes she will allow in her room. She said she sometimes works with CNA HH. She said that she thought CNA HH could be rude to Resident #72. She said CNA HH did not have the patience to take care of Resident #72. She said if a Resident was not treated respectfully then that could make them sad. She said Resident #72 would not go to the bathroom and would hold it if CNA HH is on shift so that she does not have to deal with her. This surveyor showed CNA CC screenshots of the 2 videos provided by Resident #72's POA and she identified the staff member in the first video as LVN SS, and the staff member in the second video as CNA HH. During an interview on 11/02/23 at 11:47 AM, CNA DD said Resident #72 wants company. She said Resident #72 likes to hold staff in the room when they come in. She did not typically treat staff rudely. She said Resident #72 is direct with what she wants and who she wants to deal with. She said telling a resident to If you want to keep screaming it is going to take a minute because I am going to wait for you to calm down could make them feel like a child or make them feel like they are not important. She said that could cause a resident to become depressed. During an interview on 11/02/23 at 1:18PM, LVN SS said Resident #72 had made allegations before of her and other aides. She denied saying If you want to keep screaming it is going to take a minute because I am going to wait for you to calm down. She said saying that to a resident could make them feel not good. During an interview on 11/02/23 at 01:47 PM, ADON P said being treated without respect and dignity could make a resident feel horrible. She said there was a better way to take care of the situation and LVN SS should have been nicer to her. She said Resident #72 could be more frustrated because she already has trouble communicating with the staff. She said she expected the staff to treat all the residents with respect and dignity. During an interview on 11/02/23 at 02:21 PM, the DON viewed the first video provided to this surveyor by Resident #72's POA and identified the staff member as LVN SS. She said she was going to terminate LVN SS. She said the words spoken could make a resident feel horrible. She said she expected the staff to treat the residents with respect and dignity. She said it could have made the residents feel bad about themselves. She said that kind of behavior was not okay. During an interview on 11/02/23 at 03:10 PM, the Administrator said the statements recounted by this surveyor from the videos could make a resident feel defeated. She said she expected the staff to treat all residents with respect and dignity. 2. Record review of Resident #201's face sheet dated 10/30/2023 indicated that resident was a 63-year- old female who admitted to the facility on [DATE] with diagnoses of cerebral vascular accident (an interruption in the flow of blood to cells in the brain), flaccid hemiplegia (the affected extremity exhibits decreased muscle tone and cannot be actively moved by the patient), and aphasia (a language disorder caused by damage in a specific area of the brain that controls language expression and comprehension). Record review of Resident #201's MDS admission assessment, dated 10/01/2023, indicated Resident #201 had a BIMS of 99. This indicated severe cognitive impairment. Resident #201 was rarely to never understood. Resident #201 had an indwelling foley catheter since admission. Record review of Resident #201's care plan dated 09/26/2023 indicated she had a urinary catheter. The care plan indicated the resident would be free of complications from having a foley catheter for the next 90 days. The care plan had an intervention listed to provide care and change the foley catheter as ordered by the physician. During an observation on 10/30/2023 at 9:50 a.m., Resident #201 was in a low bed with the foley catheter bag noted to have 750 cc of dark amber urine to the bedside drainage bag. Resident #201 was unable to answer questions. During an observation on 10/31/2023 at 9:15 a.m., Resident #201 was observed in her gerichair the lobby in front of the nurse's station. Resident foley catheter was hanging from the footrest of her chair with 1000cc of dark amber urine visible in the drainage bag. During an observation on 10/31/2023 at 11:42 a.m., Resident #201 was observed in her gerichair in the hallway of 100 hall. The foley catheter bag had 1200 cc of dark amber urine with no privacy bag covering urine. During an interview on 10/31/2023 at 11:45 a.m., CNA F stated Resident #201 got up 2-3 times per week for 1-3 hours. CNA F stated Resident #201 had sores on her bottom and could not sit up for extended periods of time. CNA F also stated the foley catheter was the one Resident #201 came from this hospital with. CNA F stated the bags the facility used had a built-in privacy panel to cover the resident's urine. CNA F stated privacy bags were important, so other people did not have to look at urine. CNAF stated it would be embarrassing to her to carry her own urine in an exposed bag in public. CNA F stated it would be gross to try to eat and drink around someone with exposed urine, as well. During an interview on 11/02/2023 at 2:30 p.m., the DON stated it was the job of the charge nurse and CNA to make sure the residents had their foley catheter bags covered if they were going to be up in the communal areas. The DON stated not having a privacy bag could be a dignity issue if the resident felt embarrassed by the urine in the bag being visible. Record review of the facility's undated policy, Resident Rights, stated: .All residents shall be treated with kindness, respect, and dignity 1. Residents are entitled to exercise their rights and privileges to the fullest extent possible. 2. Our facility makes every effort to assist residents in exercising their rights to assure that residents are always treated with respect and dignity
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to develop and implement a baseline care plan for each resident that ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to develop and implement a baseline care plan for each resident that included the instructions needed to provide effective and person-centered care and provide the resident and their representative with a summary of the baseline care plan that included goals of the resident, summary of medications and dietary instructions, and services and treatments within 48 hours of admission for 4 of 10 residents reviewed for baseline care plans. (Resident #94, Resident #352, Resident #358, and Resident #361) 1.The facility failed to develop a baseline care plan with initial goals and the minimum healthcare information necessary to provide person-centered care within 48 hours of admission for Resident #94, Resident #352, Resident #358, and Resident #361. These failures could place residents at risk of not receiving care and services to meet their needs. Findings included: 1. Record review of Resident #94's face sheet dated 10/31/23 indicated Resident #94 was admitted to the facility on [DATE] with diagnoses including sepsis (serious condition resulting from harmful bacteria in the blood) due to MRSA (methicillin resistant staphylococcus aureus-bacteria), ESBL (extended spectrum beta lactamase resistance), weakness, abnormality of gait and mobility, lack of coordination, cognitive communication deficit, history of cerebral infarction (disruption of blood flow to the brain, also called a stroke), and traumatic subdural hemorrhage (bleeding in the skull caused by a traumatic head injury). Record review of Resident #94's admission MDS assessment revealed it had not been completed. Record review of Resident #94's undated care plan revealed there were no interventions related to PICC line care, dialysis three days a week for end stage renal disease, or therapy services. Record review of Resident #94's Consolidated Orders dated 10/31/23 revealed she was receiving daptomycin 500 mg IV every other day for MRSA and had PICC line dressing changes as needed. Resident #94 had orders for dialysis on Monday, Wednesday, and Fridays at 4:00 PM and she had orders for physical, occupational, and speech therapy. 2. Record review of Resident #352's face sheet dated 10/31/23 indicated Resident #352 was admitted to the facility initially on 10/17/23 and readmitted on [DATE] (resident went to emergency room on [DATE] and returned same day) with diagnoses including surgery for an abdominal aortic aneurysm (enlargement of the main blood vessel that delivers blood to the body at the level of the abdomen, could be life-threatening if it bursts), severe protein-calorie malnutrition (lack of proper nutritional intake of protein and calories), weakness, abnormalities of gait and mobility, lack of coordination, history of respiratory failure, and elevated white blood cell count (could mean a bacterial or viral infection). Record review of Resident #352's admission MDS assessment dated [DATE] indicated Resident #352 was understood and understood others. The MDS indicated a BIMS score of 15 which indicated Resident #352 had no cognitive impairment. The MDS indicated Resident #352 was receiving IV feedings. The MDS indicated Resident #352 had a PICC line for IV access on admission. The MDS showed triggered care areas of ADL functional/rehabilitation potential, dehydration/fluid maintenance and nutritional status with TPN (total parenteral nutrition-nutrition given through an IV into the blood). Record review of Resident #352's care plan dated 10/31/23 revealed was no interventions related to changing the PICC line care, therapy, severe protein-calorie malnutrition, and abdominal aortic aneurysm. Record review of Resident #352's Consolidated orders dated 10/31/23 revealed she had orders for PICC line dressing changes; she was receiving physical and occupational therapy for functional deficits with self-care and mobility; and she had wound care to her abdomen with a diagnosis of an abdominal aortic aneurysm. 3. Record review of Resident #358's face sheet dated 11/01/23 indicated Resident #358 admitted to the facility on [DATE] with diagnoses including a fracture to her right lower leg, osteomyelitis to right foot & ankle, weakness, hypertension, abnormality of gait and mobility, lack of coordination, atrial fibrillation (irregular, often rapid, heart rate that commonly causes poor blood flow), and heart disease. Record review of Resident #358's admission MDS dated [DATE] indicated Resident #358 was understood and understood others. The MDS indicated a BIMS score of 12 which indicated Resident #358 had moderate cognitive impairment. The MDS showed triggered care areas of ADL functional/rehabilitation potential, dehydration/fluid maintenance with IV antibiotics, and pain. Record review of Resident #358's undated care plan did not include interventions for PICC line care, external fixator to right lower leg, or ADL care needs. Record review of Resident #358's Consolidated orders dated 10/31/23 revealed orders for PICC line dressing changes weekly and as needed if it becomes damp, loose, soiled, sign or symptoms of infection and she had wound care orders for pin care to the external fixator, wound care to a wound to her ankle. Record review of Resident #358's nurse's notes dated 10/10/23 revealed she had an external fixator to her right ankle. 4. Record review of Resident #361's face sheet dated 10/30/23 revealed Resident #361 was admitted to the facility on [DATE] with diagnoses including lymphedema (swelling in an arm or leg caused by a blockage in the lymphatic system, part of the immune and circulatory systems), pneumonia (infection in lungs), weakness, abnormalities of gait and mobility, heart failure, and diabetes (high sugar levels in blood). Record review of Resident #361's admission MDS dated [DATE] indicated Resident #361 was understood and understood others. The MDS indicated a BIMS score of 15 which indicated Resident #361 was cognitively intact. Resident #361 required extensive assistance of 2 persons for most ADLs. Resident #361 was always incontinent of urine and frequently incontinent of bowel. The MDS said Resident #361 did not have pressure ulcers. The MDS showed triggered care areas of ADL functional/rehabilitation potential and at risk for pressure ulcers. Record review of Resident #361's undated care plan revealed it did include the care areas of pressure ulcer, surgical wound, below knee amputation, therapy, diabetes, heart failure, and diet were not initiated within 48 hours of admission. Record review of Resident #361's Consolidated orders dated 10/31/23 revealed orders for occupational and physical therapy, wound care to a left below the knee amputation incision, wound care to his coccyx, insulin for his diabetes, he was receiving furosemide for edema and amiodarone for heart failure, and he had regular no added salt and reduced concentrated sweets diet. During an interview on 11/01/23 at 11:18 AM, LVN KK said he had worked at the facility for 6 months. LVN KK said the base line care plan should be initiated on admission and then an RN had to complete it. LVN KK said the purpose of baseline care plan was so residents received the appropriate care they needed. LVN KK said the resident would be at risk of not having their needs met if the base line care plan was not completed timely and did not include the care areas needed to provide care to the resident. During an interview on 11/01/23 at 6:02 PM, LVN O said she had worked at the facility for five years. LVN O said she did not know exactly who was responsible for the base line care plan, but it was part of the admission process. LVN O said the baseline care plan will not let her complete it and she can only save it and then it asks for a RN signature at the end. LVN O said the purpose of the base line care plan was to have all the information to care for the resident to guide the resident's care. LVN O said the resident would be at risk of not having their needs met if the base line care plan was not completed timely and included all the pertinent care areas to care for the resident. During an interview on 11/02/23 at 8:36 AM, ADON P said she had worked at the facility since July of 2023. ADON P said the base line care plan was initiated by the admitting nurse during the admission assessment. ADON P said their admission assessment had the base line care plan built into it. ADON P said the purpose of the baseline care plan was to make sure all the resident's needs were being met and initiated within 24 hours. ADON P said the base line care plan was a guideline for the care of the resident. ADON P said the base line care plan becomes the comprehensive care plan. ADON P said she used an admission audit form to check off that all areas of the admission assessment were completed, which included the admitting nurse initiating the baseline care plan. She said she had to work the floor regularly and had gotten behind on completing the admission audits. ADON P said if the base line care plan did not include all needed care areas to care for the resident and was not initiated within 24 hours, the resident could not have their needs met. During an interview on 11/02/23 at 10:05 AM, the DON said she had worked at the facility for six years. The DON said the admitting nurse was supposed to complete the admission assessment upon admission and their software had the base line care plan built into part of the admission assessment. The DON said the base line care plan should be completed within 24-48 hours and include interventions and goals to guide the resident's care until the comprehensive care plan was completed. The DON said she was ultimately responsible for ensuring the base line care plans were completed. The DON said the resident would be at risk of not having their needs met if the base line care plan did not include interventions and goals to care for the resident within 24-48 hours. During an interview on 11/02/23 at 10:52 AM, the ADM said she would expect the base line care plan to be completed within 48 hours of the resident's admission to establish the basic needs of the resident with interventions and goals put in place to meet the needs of the resident until the comprehensive care plan could be completed. The ADM said the receiving nurse would be responsible for completing the base line care plan during admission. The ADM said the resident was at risk for not having their needs met if the baseline care plan was not completed within 48 hours and did not have inventions and goals to meet the resident's needs. Review of the facility's policy titled Care Plans-Process with a revised date of February 2020 indicated . initiate a baseline care plan and complete within 48 hours of admission based on the physician's orders and nursing evaluation . the base line care plan facilitates care until the comprehensive care plan is developed within the first 14 days .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident who was unable to carry out activit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident who was unable to carry out activities of daily living received the necessary services to maintain dressing, bathing, and bed mobility were provided for 4 of 24 residents reviewed for ADLs (Resident #22, Resident #29, Resident #45, and Resident #79.) The facility failed to provide Resident #29 with timely incontinence care. The facility failed to assist Resident #22 with daily dressing. The facility did not provide scheduled showers for Resident #22, Resident #45, and Resident #79. These failures could place residents at risk of not receiving services/care and decreased quality of life. Findings included: 1. Record review of Resident #29's face sheet dated 10/30/23 indicated Resident #29 was 91-years-old male and admitted on [DATE] with diagnoses including Dementia (a group of thinking and social symptoms that interferes with daily functioning), chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe) and Type 2 diabetes (a chronic condition that affects the way the body processes blood sugar (glucose)). Record review of Resident #29's quarterly MDS assessment dated [DATE] indicated Resident #29 was usually understood and usually understood others. The MDS indicated Resident #29's BIMS score was 10 which indicated moderate cognitive impairment and required extensive assistance for bed mobility, dressing, toilet use, personal hygiene, and bathing. The MDS indicated Resident #29 had frequent urinary incontinence and always had bowel incontinence. Record review of Resident #29's care plan dated 11/11/22 indicated Resident #29 was at risk for problems with elimination related to renal disease (is a condition characterized by a gradual loss of kidney function over time) as evidence by never mentally aware of toileting needs, always incontinent for bladder and bowel. Interventions included assist to toilet as needed and check resident every 2 hours and assist with toileting as needed. Record review of Resident #29's October 2023 ADL category: Toilet-bladder indicated Resident #29 had no documentation of receiving bladder incontinent care for shifts: *10/15/23 6am-2pm, 10pm-6am *10/16/23 10pm-6am *10/17/23 10pm-6am, 6am-2pm *10/18/23 6am-2pm, 10pm-6am *10/19/23 10pm-6am, 6am-2pm 10/20/23 10pm-6am 10/21/23 10pm-6am 10/21/23 10pm-6am 10/22/23 10pm-6am 10/23/23 6am-2pm 10/27/23 10pm-6am, 6am-2pm, 2pm- 10pm 10/28/23 2pm-10pm 10/30/23 10pm-6am During an interview on 10/30/23 at 2:42 p.m., Resident #29, with family members at the bedside, said he had gone at least 4 hours without being changed 3-4 days a week. He said one day he went 15 hours without being changed. He said staff sometimes answered the call light, say they will be back and never come back. He said he had a lot of urinary tract infections and been on antibiotics. During an interview on 11/01/23 at 5:45 p.m., Resident #29's hospice aide said she had been taking care of Resident #29 for a while. She said 7 out of 10 times when she visited him on Mondays, Wednesdays, and Fridays, he had dried poop on his butt. She said she visited all times of the day and would complain about not being changed. During an interview on 11/02/23 at 11:35 a.m., CNA H said aides were responsible for changing the residents. She said residents should be changed at least every 2 hours and as needed. She said she had never arrived on her shift and found Resident #29 in a saturated brief or dried poop. She said no one resident had complained to her about not getting changed enough. She said aides charted ADL care once a shift. During an interview on 11/02/23 at 12:47 p.m , an anonymous staff member said they worked three days a week and every day they worked, Resident #29 was always wet and dirty. They said Resident #29 told them he had been asking all day to be changed and no one would change him. They said staff members only had to chart ADL once a shift. They said they had told LVN T about Resident #29 always being wet or dirty, but she always said, they have done their rounds. They said reporting anything to upper management did not matter because nothing happened. They said CNAs were responsible for timely changing and LVN should make sure it happened. They said not being changed timely cause skin breakdown. They said it was hard to protect the resident's skin because one shift changed resident timely and then the next shift would not. They said residents were negatively affected by developing pressure sores. On 11/02/23 at 1:30 p.m., attempted to contact LVN T by phone. A detailed voicemail was left but not return call prior or after exit. During an interview on 11/02/23 at 2:06 p.m., LVN N said aides should change residents every 2 hours and as needed. She said LVNs should make sure it happened. She said nurses should monitor by doing frequent check on the residents and the resident usually told her. She said not being changed every 2 hours cause skin breakdown which could lead to infection. During an interview on 11/02/23 at 3:04 p.m., the DON said CNA should change resident as needed and during q2hr rounds. She said the facility is in the process of trying a lead CNA program to monitor the floors. She said until that was started, the charge nurse should make sure residents were changed timely. She said the DON was ultimately responsible for residents receiving timely incontinent care. She said not getting changed enough could cause skin breakdown leading to infection. She said if the resident developed an infection, then they would need antibiotic. 2. Record review of a face sheet dated 11/01/23 revealed Resident #22 was [AGE] years old and was admitted on [DATE] with diagnoses including dementia, kidney disease, and heart failure. Record review of the most recent MDS dated [DATE] indicated Resident #22 was understood and understood others. The MDS indicated a BIMS score of 10 indicating moderate cognitive impairment. The MDS indicated Resident #22 required limited assistance with dressing and physical help limited to transfer only with bathing. Record review of a care plan last revised on 09/21/23 indicated Resident #22 had a self-care deficit as evidenced by generalized weakness. The goal was resident will accept assistance with area of dressing, grooming hygiene, and bathing over the next 90 days. There was an intervention to provide assistance with self-care as needed. Record review on nurse's notes from 10/01/23 to 11/01/23 did not indicate Resident #22 had refused care. Record review of ADL bathing documentation dated 10/01/23 - 10/31/23 indicated Resident #22 received a bath/shower on Monday 10/02/23, Wednesday 10/04/23, Friday 10/06/23, Friday 10/13/23, Wednesday 10/18/23, Monday 10/23/23, Friday 10/27/23, Sunday 10/29/23, and Monday 10/30/23. This documentation indicated scheduled baths were not completed on Monday 10/09/23, Wednesday 10/11/23, Monday 10/16/23, Friday 10/20/23, and Wednesday 10/25/23. Record review of ADL dressing documentation dated 10/01/23 - 10/31/23 indicated Resident #22 did not receive assistance dressing on 10/04/23, 10/05/23, 10/08/23, 10/09/23, 10/11/23, 10/14/23, 10/19/23, 10/21/23, 10/22/23, 10/26/23, 10/30/23, and 10/31/23. During an interview on 10/30/23 at 9:55 a.m., Resident #22 said she was supposed to have her showers on Mondays, Wednesdays, and Fridays. She said she was constantly having to ask staff when she would get her bath. She said she does not always get them. She said the staff are just so busy. During an interview on 10/30/23 at 10:16 a.m. the Ombudsman said Resident #22 had poor balance and had fallen trying to dress herself. She said Resident #22 did not receive her scheduled baths and there had been times she only received her baths once a week. During an interview on 11/01/23 at 1:41 p.m., Resident #22 said she had been dressing herself in the mornings. She said once a CNA acted like she did not want to help her get dressed. She said she quit asking anyone to help her because she felt she would be rejected. She did not know the name of the aide or report it to administration. She said the morning of 11/01/23 she almost fell getting herself dressed. She said she did not ask for assistance. She said that she tried to pick out something easy to put on so she could just do it herself. During an interview on 11/02/23 at 8:44 a.m., CNA M said residents were bathed 3 times a week. She said she gives baths to her residents every day she worked unless they did not want one. Then she did not make them. She said Resident #22 was scheduled for baths on Monday, Wednesdays, and Fridays. She said it was her responsibility to assist residents with dressing. She said both of these tasks were documented in the resident's medical record ADL documentation. She said Resident #22 was dependent on staff for bathing and dressing. She said she required minor assist with dressing. She said Resident #22's knees were not good, and she needed assistance to keep her from falling while getting dressed or bathed. She said the resident did not refuse baths. She said there were times her knees were hurting, and she would refuse the shower but would allow a bed bath. She said there were days it may take Resident #22 awhile to get up and get her shower. She said in the past Resident #22 had dressed herself without assistance. She said she was not sure why the resident may have missed baths in October. She said she was not sure why she had not received assistance with dressing. She said she did believe the resident when she said she had missed baths and not received assistance dressing. She said she did not report any refusals to anyone because Resident #22 always let her give her a bed bath. During an interview on 11/02/23 at 9:16 a.m., LVN N said bath days were determined by which side of the hall each resident was on. She said she was not sure what days of the week Resident #22 had scheduled baths. She said she had not known Resident #22 to ever refuse care. She said if a resident refused care it should have been reported to her by the CNA. She said she would then then chart any refusals in the nurse's notes and the aide should chart in ADL documentation. She said Resident #22 did bath herself in the sink at times. She said the Resident #22 dressed herself every day but did require bathing assistance. She said she was unaware Resident #22 wanted assistance with dressing. She said missing baths could cause issues with self-esteem, not smell good, increased bacteria, infection, and could cause the resident to be depressed. She said not receiving assistance with dressing could cause Resident #22 to fall and injure herself. During an interview on 11/02/23 at 10:54 a.m., the DON said she would have expected residents to receive their scheduled baths and receive needed assistance with dressing. She said the CNAs were responsible for providing the care and she said she was ultimately responsible for making sure the tasks were done. She said she would expect all completed task to be documented in the ADL documentation. Any refusals should have been reported to the nurse so the nurse can try. She said she would like to be notified to. The nurse should chart refusals in the nurse's notes. She said resident's not receiving baths was unclean and could cause infection and a bad self-image. She said there was potential for Resident #22 to fall because she had not received assistance getting dressed. During an interview on 11/02/23 at 1:13 p.m., the Administrator said she would expect residents that require assistance with dressing and bathing to receive that help. She said direct care staff would provide this assistance. She said if there were any refusals she would expect it to be reported to the nurse and documented in the nurse's notes and in the ADL care documentation. Staff should document that bathing or assistance was offered but was declined by the resident. Review of a Bathing facility policy last revised on January 20, 2023 indicated, .Staff will provide bathing services for residents within standard practice guidelines .document bath in EHR (electronic health record) . Review of an ADL Rehabilitative Program Specific to Dressing and Grooming facility policy last revised on February 12, 2020 indicated, .The nursing staff will assist the resident with activities of daily living specific to dressing and grooming . 3. Record review of a face sheet dated 11/01/2023 indicated Resident #45 was a [AGE] year-old female, admitted to the facility on [DATE] with diagnosis including dementia (the loss of cognitive functioning - thinking, remembering, and reasoning - to such an extent that it interferes with a person's daily life and activities), diabetes mellitus type II ( a condition that happens because of a problem in the way the body regulates and uses sugar as a fuel.), and anxiety (a feeling of fear, dread, and uneasiness). Record review of the quarterly MDS assessment dated [DATE] indicated Resident #45 understood others and made herself understood. The MDS indicated Resident #45 was severely cognitively impaired with short- and long-term memory impairment. The MDS indicated required extensive assistance with transferring, dressing, and personal hygiene and dependent assist needed for bathing. Record review of the comprehensive care plan dated 11/02/2023 indicated no refusal or rejection of care for Resident #45. Record review of the Completed ADL Report for August 2023 indicated Resident #45 was to receive a bath on the 2 p.m. to 10 p.m. shift every Tuesday, Thursday and Saturday. Record review of an undated Shower Schedule indicated Resident #45 was listed as a Tuesday, Thursday, and Saturday bath for August 2023 For August 2023 Resident #45 should have gotten a bath on 08/01, 08/03, 08/05, 08/08, 08/10, 08/12, 08/15, 08/17, 08/19, 08/22, 08/24, 08/26, 08/29, and 08/31. (14 total) For August 2023 Resident #45 received a bath/shower on 08/02, 08/04, 08/07, 08/09, 08/11. 08/14, 08/16, 08/18, 08/21. (9 total) Record review of an undated Shower Schedule indicated Resident #45 was listed as a Tuesday, Thursday, Saturday bath for October 2023. For October 2023 Resident #45 should have gotten a bath on 10/03, 10/5, 10/7, 10/10, 10/12, 10/14, 10/17, 10/19, 10/21, 10/24, 10/26, 10/28, 10/31. (13 total) For October 2023 Resident #45 received a bath on 10/04, 10/09, 10/11, 10/13, 10/18, 10/20, and 10/25 (7 total) During an observation on 10/31/2023 at 10:00 a.m., Resident # 45 had greasy disheveled hair that was uncombed. Resident #45 had a large food stain on her shirt. During an interview on 10/31/2023 at 10:15 a.m., Resident #45's family was interviewed, and the family member stated the staff always complain about working shorthanded and never seem to have enough help to get all their work completed. The family member stated Resident #45 had missed several baths last month and had been in the same clothes multiple days several times she had visited. The family member could not recall the exact days of these occurrences. During an interview on 10/31/2023 at 2:45 p.m., CNA L stated she tried her best to get everyone a bath that was supposed to get a bath. CNA L stated there were several days a week (3 out of 5) she was not able to get to everyone's bath. CNA L stated there are over 30 residents on this hallway and 2 CNAs. She stated there was no way she could feed everyone, bath everyone, keep everyone clean and dry, and no way she could turn everyone every 2 hours. CNA L stated 200 hall was normally staffed with only 2 aides on the 6 a.m. to 2 p.m. shift, 2 aides on the 2 p.m. to 10 p.m. shift and 1 aide on the 10 p.m. to 6 a.m. shift. CNA L stated about 3 out of 5 days someone calls in and our assignments get added to. CNA L stated the facility had multiple residents on the 200 hall that required an hour or more per aide each time the aide entered the room. 4. Record review of a face sheet dated 11/01/2023 indicated Resident #79 was a [AGE] year-old female, admitted to the facility on [DATE] with diagnosis including atrial fibrillation (an irregular and often very rapid heart rhythm), hypertension (high blood pressure), and history of falls. Record review of the quarterly MDS assessment dated [DATE] indicated Resident #79 had a BIMS of 10, which indicated a moderate cognitive impairment. The MDS indicated required extensive assistance bathing. Record review of the comprehensive care plan dated 10/11/2023 indicated no refusal or rejection of care for Resident #79. No ADL care plan was implemented for Resident #79. Record review of the Completed ADL Report for August 2023 indicated Resident #79 was to receive a bath on the 2 p.m. to 10 p.m. shift every Monday, Wednesday, and Friday. For August 2023 Resident #79 should have received a bath on 08/02, 08/04, 08/07, 08/09, 08/11, 08/14, 08/16, 08/18, 08/21, 08/23, 08/25, 08/28, 08/30. (13 total) For August 2023 Resident #79 received a bath/shower on 08/03, 08/07, 08/11, 08/16, 08/18, and 08/22. (6 total) Record review of a Completed ADL Report for September 2023 indicated Resident #79 was to receive a bath/shower on the 2 p.m. to 10 p.m. shift every Monday, Wednesday, and Friday. For September 2023 Resident #79 should have received a bath on 09/01, 09/04, 09/06, 09/08, 09/11,09/13, 09/15, 09/18, 09/20, 09/22, 09/25, 09/27, and 09/29. (13 total) For September 2023 Resident #70 received a bath/shower on 09/05, 09/06, 09/15, 09/18, 09/22, and 09/27. (6 total) For October 2023 Resident #79 should have gotten a bath on 10/02, 10/04, 10/06, 10/09, 10/11, 10/13, 10/16, 10/18, 10/20, 10/23, 10/25, 10/27, 10/30. (13 total) For October 2023 Resident #45 received a bath on 10/06, 10/07, 10/13, 10/18, 10/23, 10/27, and 10/29 (7 total) During an observation and interview on 10/31/2023 at 10:00 a.m., Resident # 79 was lying in bed in a dirty hospital gown, hair uncombed and disheveled. Resident #79 stated she had filed a complaint with the administrator about not having a CNA on her hall to give baths. Resident #79 stated the Administrator told her she would make sure she had a CNA to help her with her bath. Resident #79 said she had not fixed the problem with having no help yet. During an interview on 10/31/2023 at 10:15 a.m., Resident #79's family was interviewed, and the family member stated that Resident #79 always complained about not getting a bath but about once a week. Resident #79 had been a daily bather at home. Resident #79's family stated the hall she lived on (300 hall) rarely ever had an aide assigned to it. Resident #79's family stated the aides had come help on 300 when they had a chance, and they rarely ever had a chance. During an interview on 11/02/23 at 10:54 a.m., the DON said she would have expected residents to receive their scheduled baths and receive needed assistance with dressing. She said the CNAs were responsible for providing the care and she said she was ultimately responsible for making sure the tasks were done. She said she would expect all completed task to be documented in the ADL documentation. Any refusals should have been reported to the nurse so the nurse can try. She said she would like to be notified to. The nurse should chart refusals in the nurse's notes. She said resident's not receiving baths was unclean and could cause infection and a bad self-image. She said there was potential for Resident #22 to fall because she had not received assistance getting dressed. During an interview on 11/02/23 at 1:13 p.m., the Administrator said she would expect residents that require assistance with dressing and bathing to receive that help. She said direct care staff would provide this assistance. She said if there were any refusals she would expect it to be reported to the nurse and documented in the nurse's notes and in the ADL care documentation. Staff should document that bathing or assistance was offered but was declined by the resident. Review of a Bathing facility policy last revised on January 20, 2023 indicated, .Staff will provide bathing services for residents within standard practice guidelines .document bath in EHR (electronic health record) . Review of an ADL Rehabilitative Program Specific to Dressing and Grooming facility policy last revised on February 12, 2020 indicated, .The nursing staff will assist the resident with activities of daily living specific to dressing and grooming .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected multiple residents

Based on observation, interview and record review, the facility failed to ensure the DON served as a charge nurse only when the facility had an average daily occupancy of 60 or fewer residents for 10 ...

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Based on observation, interview and record review, the facility failed to ensure the DON served as a charge nurse only when the facility had an average daily occupancy of 60 or fewer residents for 10 shifts in the last 90 days. The census was 96. The DON worked as a charge nurse or CNA 3 times in August 2023 The DON worked as a charge nurse or CNA 3 times in September 2023. The DON worked as a charge nurse or CNA 4 times in October 2023. This failure could place residents at risk by leaving nursing staff without supervisory coverage and leaving essential DON functions undone. Findings included: During observation and interview on 10/30/2023 at 10:00 a.m., the DON was changing linen on a bed in a resident room and stated she has had to work the floor several nights as a charge nurse and has had to be a CNA on the floor when the facility was short staffed. The DON stated she knew she was not supposed to work the floor in a building of more than 60 average residents. The DON stated she would take the citation because she was not leaving the residents with no care and there was no one else to work. The DON stated she was the monitor for the infection control system, the weight system, the skin system, the antibiotic stewardship system, and the gradual dose reduction system. The DON stated she had ADONs to assist her but ultimately the responsibilities were hers. The DON stated she had not had time to keep up with all the systems because she was working the floor. The DON stated she was responsible for checking behind the nurses for clean oxygen equipment, making sure admission orders were checked, making sure admission assessments were done, making sure everyone was on the correct antibiotic, and making sure interventions were in place for weight loss and skin breakdown. The DON listed the dates she had worked the floor totaling 3 shifts in August, 3 shifts in September and 4 shifts in October 2023. Record review of sign in sheets for August, September and October had not listed the DON as the floor nurse on any of the days. During an interview with the Administrator on 11/02/2023 at 3:00 p.m., the Administrator stated the DON had worked the floor several shifts. The Administrator stated the DON was salary, so she did not have to clock in and out when working the floor, so there was no way to track what days and hours she worked the floor. The Administrator stated she was sure working night shifts sometimes put the DON a little behind because she had many systems she oversaw, but a lot can be done on the night shift because it was a slower time of day. The Administrator stated all the department head nurses took turns working the floor when someone called in. She said they each had responsibilities to keep the facility functioning well and it was her expectation that they keep up with their work. A policy was requested on 11/02/2023 at 10:00 a.m. from the Administrator and none was provided prior to exit.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide pharmaceutical services including procedures that assure t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide pharmaceutical services including procedures that assure the accurate administering of all drugs and biologicals, to meet the needs of 1 of 24 residents reviewed for pharmacy services. (Residents #83) The facility failed to provide Resident #83 with dronabinol 5mg and megace 40mg for multiple days in September and October 2023 due to medications not being available. This failure could place residents at risk for inaccurate drug administration and cause Resident #83 increased pain and weight loss. Findings included: 1. Record review of Resident 83's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), compression fracture of lumbar spine (small breaks in the vertebrae of the lower spinal column), and hypertension. Record review of Resident # 83's quarterly MDS, dated [DATE], reflected she had a BIMS score of 05, which indicated severely impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of consolidated physician's orders dated September and October of 2023 indicated Resident #83 had orders started on 04/07/2023 for dronabinol 5mg one capsule twice daily for [NAME] Syndrome (clinical syndrome arising with marked abdominal distension without evidence of mechanical obstruction) and an order for megestrol 400mg/10mL (megace) oral suspension daily for protein calorie malnutrition (clinical conditions resulting from mild to severe undernutrition). Record review of the MARs dated September 2023 revealed 9 missed doses of dronabinol and 3 missed doses of megestrol. Resident #83's dronabinol was missed on 09/17, 09/18, 09/22, 09/23, 09/24, 09/25, 09/26, 09/27, and 09/30. Resident #83's megace was missed on 09/23, 09/25, and 09/30. The MAR reflected medication not available on these days. Record review of MARS dated October 2023 revealed 12 missed doses of dronabinol and 3 missed doses of megestrol. Resident #83's dronabinol was missed on 10/1, 10/2, 10/3, 10/4 (2 doses), 10/5, 10/8, 10/9, 10/10, 10/11, and 10/12. Resident #83's megace was missed on 10/1, 10/4, and 10/5. The MAR reflected medication not available on these days. Record review of a nurses note dated 10/16/2023 at 3:13 p.m., ADON P wrote, spoke to nurse with hospice about not being able to refill dronabinol. Hospice nurse contacted family and family said they would like to discontinue the dronabinol and the megestrol because Resident #83 is no longer losing weight and had increased appetite. Will monitor weight. During an interview on 10/31/2023 at 12:12 p.m., Resident #83's family stated the phone call they received on 10/16/2023 from ADON P was the first notice they received that Resident #83 was not getting her medication because hospice would not pay for both of the medications. Resident #83's family stated ADON P made the suggestion the medications be discontinued because Resident #83 was maintaining her weight. Resident #83's family stated they agreed to the discontinuation of the dronabinol and megace. During an interview on 10/31/2023 at 10:30 a.m., RN W stated Resident #83's dronabinol and megace had been missed on several occasions in September and October because her insurance would not pay for it and the family did not want to pay for it. RN W stated the ADON called hospice and got the medication discontinued. RN W stated he never called the hospice or MD to let them know the facility has missed doses of medication for Resident #83. RN W stated ADON P and the DON were aware the medications were not in the facility. During an interview on 11/02/2023 at 3:30 p.m., the DON said she expected the nurses to be in contact with the doctors, hospice, and the pharmacy to ensure all residents had all medications ordered for them. The DON said she expected the nurses to bring any problems with obtaining medications to herself or the administrator immediately. The DON said the nursing staff did everything they could to get Resident #83's dronabinol and megace, it was an insurance issue. The DON stated Resident #83 had suffered no ill effect from the missed doses of the medication. During an interview on 11/02/2023 at 4:15 p.m., the Administrator said she expected the nurses to communicate with the DON and herself any problems they have getting anything they need for the residents from clothing to medications and equipment. The Administrator said the facility would have paid for the medication if that was the issue getting it in the building. Review of a facility policy dated December 2021, titled Administering Medications stated, Medications must be administered in accordance with the orders, including any required time frame. Mediations must be administered within one (1) hour of their prescribed time, unless otherwise specified.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure, based on the comprehensive assessment of a resident, reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure, based on the comprehensive assessment of a resident, residents who had not used psychotropic drugs were not given these drugs unless the medication was necessary to treat a specific condition as diagnosed and documented in the clinical record for 2 of 5 residents (Resident #5, Resident #6) reviewed for unnecessary psychotropic medications. The facility failed to limit Resident #5's Lorazepam (anti-anxiety) prn medications to 14 days and the prescribing practitioner did not provide a rationale for extended use. The facility failed to have an appropriate diagnosis or indication of use for Resident #5's Lorazepam. The facility failed to document Resident #5's behaviors to justify administration of Lorazepam and effectiveness of administration. The facility failed to have an appropriate diagnosis or indication of use for Resident #6's Seroquel (Quetiapine Fumarate; antipsychotic). The facility failed to have an appropriate diagnosis or indication of use for Resident #6's Clonazepam (anti-anxiety; is used to treat seizures, panic attacks, and anxiety). The facility failed to document behavior monitoring for Resident #6's antipsychotic use. These failures could put residents at risk of receiving unnecessary psychotropic medications. Findings included: 1. Record review of Resident #5's face sheet dated 10/30/23 indicated Resident #5 was a [AGE] year-old female and admitted on [DATE] with diagnosis including psychosis (a mental disorder characterized by a disconnection from reality), bipolar disorder (a disorder associated with episodes of mood swings ranging from depressive lows to manic highs), personality disorder (are conditions where an individual differs significantly from an average person), and anxiety disorder (a mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities). Record review of Resident #5's quarterly MDS assessment dated [DATE] indicated Resident #5 was usually understood and usually had the ability to understand others. The MDS indicated Resident #5 had a BIMS score of 13 which indicated intact cognition and required supervision for transfer, limited assistance for bathing, and extensive assistance for bed mobility, dressing, toilet use, personal hygiene. The MDS indicated Resident #5 received 1 days of an antianxiety medication in the 7-day assessment period. Record review of Resident #5's care plan dated 06/21/23 indicated Resident #5 received an antianxiety medication as evidence by Lorazepam 0.5mg tablet 1 tablet by mouth 2 times per day as needed for anxiety. Interventions included monitor behaviors every shift and ask physician to review medication for possible dose reduction every 3 months. Record review of Resident #5's consolidated physician order dated 06/29/22 indicated Lorazepam 0.5mg 1 tablet by mouth 2 times per day as needed for Anxiety. Record review of Resident #5's MAR dated 10/01/23-10/31/23 indicated Lorazepam 0.5mg 1 tablet by mouth 2 times per day as needed for Anxiety. Dx: Bipolar disorder, current manic without psychotic features. Start date: 06/29/22. No end date noted. Resident #5 received as needed doses on 10/03/23 at 10:01 p.m. (LVN FF), 10/04/23 at 4:17 a.m. (LVN FF), 10/04/23 at 10:13 p.m. (RN RR), 10/07/23 at 3:55 a.m. (LVN QQ), 10/19/23 at 12:10 p.m. (ADON P), 10/22/23 at 6:57 p.m. (LVN FF), 10/23/23 at 5:40 p.m. (ADON P), 10/26/23 at 8:12 p.m. (LVN FF). Record review of Resident #5's Behavior Monitoring report dated 10/01/23-11/01/23 indicated no episodes of restlessness or interventions related to use of Lorazepam 0.5mg. Record review of Resident #5's Medication Review Record dated 06/29/23 indicated .prn psychotropic orders need a 14 day stop date .at the time physician will need to reevaluate need for the following . Lorazepam 0.5mg PO BID PRN .duration greater than 14 days will need physician rationale . On 11/01/23 at 3:36 p.m., attempted to contact LVN FF by phone. No return call prior or after exit. 2. Record review of Resident #6's face sheet dated 10/30/23 indicated Resident #6 was a [AGE] year-old female and admitted on [DATE] and 09/07/20 with diagnoses including dementia (a group of thinking and social symptoms that interferes with daily functioning) without behavioral disturbance (sleep challenges, psychosis, agitation, and mood swings), psychotic disturbance (a mental disorder characterized by a disconnection from reality), mood disturbance (disorders are described by marked disruptions in emotions (severe lows called depression or highs called hypomania or mania)), and anxiety (is a feeling of unease, such as worry or fear, that can be mild or severe) major depressive disorder (persistently depressed mood or loss of interest in activities, causing significant impairment in daily life), anxiety disorder, delusional disorder (is characterized by one or more firmly held false beliefs that persist for at least 1 month), and histrionic personality disorder (is a mental condition in which people act in a very emotional and dramatic way that draws attention to themselves). Record review of Resident #6's quarterly MDS assessment dated [DATE] indicated Resident #6 was sometimes understood and sometimes had the ability to understand others. Resident #6 had unclear speech. The MDS indicated Resident #6 was unable to complete BIMS and had short-and-long term memory problem recall. The MDS indicated Resident #6 had severely impaired cognitive skills for daily decision making. The MDS indicated Resident #6 required limited assistance for eating and dressing, extensive assistance for bed mobility and bathing, and total dependence for toilet use. The MDS indicated Resident #6 received 3 days of an antipsychotic and antianxiety medications in the 7-day assessment period. The MDS indicated Resident #6 received an antipsychotic medication on a routine basis only. Record review of Resident #6's care plan dated 09/21/23 indicated Resident #6 received anti-anxiety related to diagnosis and yells out with history of combative behaviors as evidence by clonazepam 0.5 mg tablet 1 tablet by mouth 3 times per day. Intervention monitor behaviors every shift. Record review of Resident #6's care plan dated 09/21/23 indicated Resident #6 received psychotropic drug use related to diagnosis and history of hallucinations, delusions as evidence by Seroquel 25mg tablet (Quetiapine Fumarate) 1 tablet by mouth at bedtime. Intervention included monitor behavior every shift and document. Record review of Resident #6's consolidated physician order dated 08/02/23 Quetiapine Fumarate 25mg 1 tablet by mouth at bedtime. Record review of Resident #6's consolidated physician order dated 08/08/23 Clonazepam 0.5 mg tablet 1 tablet by mouth 3 times per day. Record review of Resident #6's MAR dated 10/01/23-10/31/23 indicated Quetiapine Fumarate 25mg 1 tablet by mouth at bedtime. Dx: dementia without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. Modification date: 08/04/23. Record review of Resident #6's MAR dated 10/01/23-10/31/23 indicated Clonazepam 0.5 mg tablet 1 tablet by mouth 3 times per day. Dx: dementia without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. Start date: 08/08/23. On 11/01/23 at 4:07 p.m., Resident #6's behavioral monitoring on the facility's EHR was assessed and no information was noted. On 11/02/23 at 3:04 p.m., the DON assessed Resident #6's behavioral monitoring on the facility's EHR and no information was noted. During an interview on 11/02/23 at 2:06 p.m., LVN N said she had been working at the facility for 4 years. She said Dementia was not an appropriate diagnosis for Seroquel. She said the nurse who received the ordered, should have clarified with the ordering provider an appropriate diagnosis. She said Clonazepam was anti-anxiety medication and the diagnosis for use should not be dementia. She said the facility had behavior monitor on the computer system. She said behaviors and interventions should be charted every shift or when a prn medication was given. She said prn psychotropic medication should be ordered for only 14 days then reevaluate for use. She said the nurse who entered the prn order should make sure it was only for 14-day intervals. She said giving an inappropriate psychotropic medication could hurt a resident if not given for the right reason. She said before psychotropic prn medications were given, other things should have been tried. She said it was important not to over sedate the resident. During an interview on 11/02/23 at 3:04 p.m. the DON said Dementia was not an approved diagnosis for Seroquel or Clonazepam. She said Lorazepam was an antianxiety medication and if it was ordered prn then it needed to be for 14 days. She said nursing staff should document behaviors at least every shift that correlated with the medication. She said nursing staff should document why a prn medication was given and if it was effective. She said the LVN should do review the diagnosis, make sure prn orders are 14 days, and chart behaviors prior to administering antipsychotic medications. She said she should be monitoring this process and antipsychotic medications were discussed during morning standard of care meetings. Record review of a facility's Psychotropic Drugs-Use policy revised 07/27/20 indicated .assess the patient/resident for the use of .antipsychotics .only appropriate for the following acceptable diagnosis (es) .schizophrenia .Huntington's disease .Tourette's syndrome .non-pharmacological approaches must be attempted and documented instead of using psychotropic medications .careful evaluate of the resident's records should be reviewed for appropriate diagnosis for medication use .antianxiety .need supporting diagnosis and documentation .staff will complete and sign the monitoring/behavior form each shift .menu .EMR .Nurse .Monitoring .to identify and document number of episodes, interventions, and outcomes of targeted behaviors .documentation will include that staff ruled out .medical causes and unmet needs .residents do not receive PRN psychotropic medications unless necessary to treat a diagnosed specific condition which must be documented in the record .prn orders for psychotropic medications which are not antipsychotic medication are limited to 14 days .the attending physician/prescriber may extend the order .the medical record must contain a documented rationale and determined duration .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that it was free of medication error rate of 5 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that it was free of medication error rate of 5 percent or greater. The facility had a medication error rate of 18.92%, based on 7 errors out of 37 opportunities, which involved 4 of 7 residents (Resident #18, Resident #50, Resident #25, and Resident #39) reviewed for medication administration. The facility failed to administer Resident #18's loratadine (used to temporarily relieve the symptoms of hay fever [allergy to pollen, dust, or other substances in the air] and other allergies.) as ordered on 10/31/23. The facility failed to administer Resident #18's fluticasone propionate (used to relieve seasonal and year-round allergic and non-allergic nasal symptoms, such as stuffy/runny nose, itching, and sneezing) as ordered on 10/31/23 The facility failed to administer Resident #50's potassium chloride extended release (a mineral supplement used to treat or prevent low amounts of potassium in the blood) as ordered on 10/31/23. The facility failed to administer Resident #25's calcium carbonate-vitamin D3 (a combination medication that is used to prevent or treat low blood calcium levels) as ordered on 10/31/23. The facility failed to administer Resident #39's lisinopril (used alone or in combination with other medications to treat high blood pressure) as ordered on 10/31/23. The facility failed to administer Resident #39's pantoprazole (used to treat damage from gastroesophageal reflux disease [a condition in which backward flow of acid from the stomach causes heartburn and possible injury of the esophagus {the tube between the throat and stomach}]) as ordered on 10/31/23. The facility failed to administer Resident #39's fluticasone propionate (used to relieve seasonal and year-round allergic and non-allergic nasal symptoms, such as stuffy/runny nose, itching, and sneezing) as ordered on 10/31/23. These failures could place residents at risk for not receiving the intended therapeutic benefit of their medications or receiving them as prescribed, per physician orders. Findings included: 1. Record review of Resident #18's face sheet, dated 11/02/23, indicated he was a [AGE] year-old male, admitted to the facility on [DATE]. His diagnoses included quadriplegia (paralysis of all four limbs), colostomy status (a surgical operation in which a piece of the colon is diverted to an artificial opening in the abdominal wall so as to bypass a damaged part of the colon), and shortness of breath (an intense tightening in the chest, air hunger, difficulty breathing, breathlessness or a feeling of suffocation). Record review of Resident #18's annual MDS assessment, dated 10/07/23, indicated he was rarely/never understood, and he rarely/never understood others. A BIMS score was not entered into the MDS because Resident #18 was rarely/never understood. He did not exhibit behaviors of rejection of care or wandering. Resident #18 was coded as dependent (helper does all of the effort) for eating, oral hygiene, toileting, bathing, dressing, and personal hygiene. The MDS indicated he had a diagnosis of cerebrovascular disease (a group of conditions that affect blood flow and the blood vessels in the brain). Record review of Resident #18's physician's orders, dated 11/02/23, indicated he had these orders: *Claritin 10mg tablet (loratadine) 1 tablet by mouth 1 time per day (used to temporarily relieve the symptoms of hay fever [allergy to pollen, dust, or other substances in the air] and other allergies.). The start date was 05/08/23. *fluticasone propionate 50mcg/actuation nasal spray, 1 spray nasally 2 times per day (used to relieve seasonal and year-round allergic and non-allergic nasal symptoms, such as stuffy/runny nose, itching, and sneezing). The start date was 05/08/23. During an observation on 10/31/23 at 07:50AM, RN W administered cetirizine 10mg, when loratadine 10mg was ordered for Resident #18. He also administered fluticasone propionate 1 spray in each nostril when only one spray nasally was ordered for Resident #18. Record review of Resident #18's MAR for the month of October 2023, printed on 11/02/23, indicated the Claritin 10 mg had been administered on 10/31/23. The MAR further indicated the fluticasone propionate had been administered on 10/31/23. 2. Record review of Resident #50's face sheet, dated 11/02/23, indicated he was a [AGE] year-old male, admitted to the facility on [DATE]. His diagnoses included cerebral infarction (the pathologic process that results in an area of necrotic tissue in the brain), autistic disorder (a developmental disability caused by differences in the brain), dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), and vitamin deficiency (lower than normal level of vitamins in the body). Record review of Resident #50's annual MDS assessment, dated 09/09/23, indicated he was usually able to make himself understood and usually able to understand others. He had BIMS score of 01, which indicated severe cognitive impairment. He did not exhibit behaviors of rejection of care or wandering. Record review of Resident #50's physician's orders, dated 11/02/23, indicated he had this order: *potassium chloride ER 20mEq tablet, extended release, 1 tablet by mouth every morning, give with food or after a meal with 4-8 oz of water or juice (a mineral supplement used to treat or prevent low amounts of potassium in the blood). The start date was 11/02/22. During an observation on 10/31/23 at 8:35AM, Medication Aide X, administered potassium chloride ER 20mEq 1 tablet to Resident #50. She crushed the medication and mixed it with yogurt before giving it to Resident #50. Record review of Resident #50's MAR for the month of October 2023, printed on 11/02/23, indicated the potassium chloride ER 20 mEq tablet was administered on 10/31/23. 3. Record review of Resident #25's face sheet, dated 11/02/23, indicated she was a [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), cerebral infarction (the pathologic process that results in an area of necrotic tissue in the brain), and essential hypertension (blood pressure that is abnormally high that is not the result of an identified medical condition). Record review of Resident #25's annual MDS assessment, dated 10/09/23, indicated she was usually able to make herself understood, and was usually able to understand others. She had a BIMS score of 10 which indicated moderately impaired cognition. She did not exhibit behaviors of rejection of care or wandering. Record review of Resident #25's physician's orders, dated 11/02/23, indicated she had this order: *calcium carbonate 600mg-vitamin D3 10 mcg (400 unit) tablet, 1 tablet by mouth 2 times per day (a combination medication that is used to prevent or treat low blood calcium levels). The order start date was 02/21/23. During an observation and interview on 10/31/23 at 9:26AM, Medication Aide X, did not administer Resident #25's calcium carbonate-vitamin d3 medication. Record review of Resident #25's MAR for the month of October 2023, dated 11/02/23, indicated the calcium carbonate/vitamin D3 was marked as administered for the 9:00 AM dose on 10/31/23. 4. Record review of Resident #39's face sheet, dated 11/02/23, indicated she was an [AGE] year-old female, admitted to the facility on [DATE]. Her diagnoses included dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), and essential hypertension (blood pressure that is abnormally high that is not the result of an identified medical condition). Record review of Resident #39's quarterly MDS assessment, dated 08/19/23, indicated she was able to make herself understood and she was usually able to understand others. She had a BIMS score of 10, which indicated moderate cognitive impairment. She did not exhibit behaviors of rejection of care or wandering. Record review of Resident #39's physician's orders, dated 11/02/23, indicated Resident #39's order for lisnopril had been discontinued on 11/02/23. The physician's orders further indicated she had these orders: *pantoprazole 40mg tablet, delayed release 1 tablet by mouth 2 times per day (used to treat damage from gastroesophageal reflux disease [a condition in which backward flow of acid from the stomach causes heartburn and possible injury of the esophagus {the tube between the throat and stomach}]). The order start date was 05/21/23. *fluticasone propionate 50mcg/actuation nasal spray 1 spray nasally 2 times per day, one spray each nostril every 12 hours (used to relieve seasonal and year-round allergic and non-allergic nasal symptoms, such as stuffy/runny nose, itching, and sneezing). The order start date was 11/01/22. During an observation on 10/31/23 at 9:26AM, medication aide X did not administer Resident #39's lisinopril medication. She further administered Resident #39 omeprazole 40mg when she was ordered pantoprazole, and administered 2 sprays of fluticasone propionate to each nostril for Resident #39, when only 1 spray per nostril was ordered. Record review of Resident #39's MAR for the month of October 2023, dated 11/02/23, indicated she had this order: *lisinopril 10 mg tablet 1 tablet by mouth 1 time per day. Hold if pulse less than 60 or systolic blood pressure less than 110 or diastolic blood pressure less than 60. The start date was 11/01/22. The end date was 11/02/23. This medication was marked as not administered on 10/30/23 and 10/31/23. Record review of Resident #39's MAR for the month of October 2023, dated 11/02/23, further indicated her pantoprazole and fluticasone propionate were marked as administered on 10/31/23. During an interview on 10/31/23 at 9:26AM, medication aide X said she did not have the omitted calcium carbonate-vitamin D3 or the lisinopril. She said it had been ordered to come in from the pharmacy and had not yet arrived to the facility. She said typically she tries to order medication refills when there is 7 days left of supply. She said she had not notified the nurse about the held medications, and that the nurse will know when the medication is out. She said someone looks back at the MAR every so often and see what medications were held. She said if the medication was held for a long period she would notify the ADON or DON. She was unable to specify who looks back at the MAR. She was unable to specify who tells the nurse when the medications are out. She was unable to specify what a long period meant. During an interview on 11/02/23 at 12:25PM, Medication Aide X said she did not know you could not give the potassium chloride ER medication crushed. She said neither the lisinopril or calcium carbonate came in on 10/31/23 during her shift. She said she did not administer Resident #25 or Resident #39's omitted medications on 10/31/23. She said not receiving blood pressure medication could cause the resident's blood pressure to rise. She said if a resident received a wrong medication, they could have side effects or a reaction. During an interview on 11/02/23 at 12:33 PM, RN W said that he should have reviewed and clarified the fluticasone propionate order with the physician before administering the medication. He said he was nervous and pulled the wrong medication to give to Resident #18. He said that Resident #18 could suffer side effects by receiving the wrong medication. During an interview on 11/02/23 at 01:47 PM, ADON P said she expected the correct medication to be given to the resident as per the physician's orders. She expected the potassium chloride ER to not have been given, and the medication aide should have notified the nurse that they needed another form of the medication because she could not administer it. She said the med aide should have notified the nurse about the missing medications and the nurse could have pulled the medications out of the emergency kit and administered it to the resident. She said she expected the nurse and med aide to follow the physician's orders. She said if the wrong medication was administered there could be an adverse reaction. She said there could have been an allergy to the other medication. During an interview on 11/02/23 at 02:21 PM, the DON said she expected the medications to be given as ordered. She said the resident could suffer decline or adverse side effects. She expected both the nurse and medication aide to give the medications as ordered. She said the medication aide should have notified the DON about the missing medications so it could be obtained from the emergency kit. She said she was not contacted about either of the omitted medications. She expected the doctor to be contacted about the missed lisinopril. During an interview on 11/02/23 at 03:10 PM, the Administrator said she expected the staff to administer the medications per the physician's order. She said she expected the medication aide to notify the nurse so that the doctor can get the medication that cannot be crushed changed to an appropriate form. She said she expected the correct medication to be given. She said the resident could suffer harm as a result of errors in medication administration. The National Library of Medicine website, accessed on 11/13/23 at 5:56PM, stated: .extended-release (ER) . medications should not be crushed . .Crushed .ER .drugs can lead to dangerous and erratic blood levels as well as dangerous side effects . Record review of the facility's policy, medication - guidelines on clinical practice, last revised 01/12/20, stated: .Staff will provide medications in accordance with standard practice guidelines . .refer to the Pharmerica Nursing Care Center Pharmacy Policy & Procedure Manual regarding: Medication Administration . The Pharmerica Nursing Care Center Pharmacy Policy & Procedure Manual was requested by this surveyor but was not provided by the facility. Record review of the facility's policy, medication, last revised on 02/12/20, stated: .Staff will assist the physician and authorized prescriber with medication orders in accordance with standard practice guidelines . Procedure: . .2. When medications are not available to administer, medication aides will notify charge nurse. 3. Charge nurse will attempt to obtain medication from emergency kit. If not available, charge nurse will reach out to pharmacy for STAT delivery 4. Physician will be notified of missed doses due to medication availability
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure an infection prevention and control program des...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure an infection prevention and control program designed to provide a safe and sanitary environment and to help prevent the development and transmission of communicable diseases and infections for 6 of 22 residents reviewed for infection control. (Resident #19, Resident #64, Resident #27, Resident #94, Resident #352, and Resident #358) The facility failed to clean Resident #19's room after she had a nosebleed. The facility failed to ensure Resident's # 64's wheelchair was free of soiled adult briefs. The facility failed to ensure WCN NN practiced infection control measures by changing gloves after touching items during a wound dressing change for Resident #27. The facility failed to ensure PICC line (catheter inserted into a large vein that carries blood to the heart and it is used to deliver long-term medications into the blood) dressings were changed weekly per the facility's policy for Resident #94, Resident #352, and Resident #358. These failures could place residents at risk for cross-contamination and at an increased risk of infection. Findings included: 1. Record review of a face sheet dated 10/17/18 revealed Resident #19 was an [AGE] year-old female admitted on [DATE] with diagnoses including: Dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), Hypertension (when the pressure in your blood vessels is too high), Hyperlipidemia (your blood has too many lipids (or fats), such as cholesterol and triglycerides.) Record review of the MDS dated [DATE] indicated Resident #19 was understood and understood others. The MDS indicated a BIMS score of 08 which indicated Resident #19 had moderately impaired cognition. The MDS indicated Resident #19 was dependent on staff for all ADLs. Record review of a care plan dated 09/20/22 indicated Resident #19 required assistance with her ADLs as needed. Shows that Resident #19 had impaired physical mobility and staff would provide physical assistance to provide highest level of function. During an interview and observation on 10/30/23 at 9:37 a.m. it was observed that Resident # 19 had a plastic bucket on the foot of her bed, above her blanket, and near her feet. The plastic bucket had dried blood running down the outside of the bucket towards her bed. Inside the bucket was a rag soaked with dried blood. On the floor of her room was 5 toilet paper pieces that had dried blood scattered throughout the floor of the room. Resident # 19 stated she had a nosebleed that ended last night. She stated the bucket, rag, and toilet paper has been left on the floor all night. She stated she did not remember when her nosebleed stopped. 2. Record review of a face sheet dated 7/24/21 revealed Resident #64 was an [AGE] year-old male admitted on [DATE] with diagnoses including: Cerebral Infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it), Hypertension (when the pressure in your blood vessels is too high), Hyperlipidemia (your blood has too many lipids (or fats), such as cholesterol and triglycerides.) Record review of the MDS dated [DATE] indicated Resident #64 was understood and understood others. The MDS indicated a BIMS score of 09 which indicated Resident #64 had moderately impaired cognition. The MDS indicated Resident #64 was dependent on staff for all ADLs. Record review of a care plan dated 09/21/22 indicated Resident #64 will be assisted with incontinence to ensure social acceptance. Shows that Resident # 64 was frequently Incontinent due to stress or urgency. During an interview and observation on 10/30/23 at 10:15 a.m. it was observed a soiled adult brief on Resident # 64's wheelchair. Resident would not speak to surveyor when asked any questions. During an interview on 11/2/23 at 9:15 a.m. with CNA U, she stated that after incontinent care with a resident she would throw a used brief in the appropriate trash that soiled briefs go into. She stated that there is a specific trashcan that items such as soiled briefs are to be thrown away. She stated that staff should not leave a soiled adult brief in a wheelchair as it could lead to infections. She stated that if a resident had a nosebleed, then she would need to throw away any blood-soaked tissue or rags away. She stated that staff should not leave the blood-soaked items laying on the floor. She stated that she would throw these items away immediately. She stated that residents could be placed at a higher risk for infection if they come into contact with blood, feces, or urine. During an interview on 11/2/23 at 9:37 a.m. LVN V, she stated that staff cannot leave soiled briefs laying in a resident's wheelchair. She stated she would take the brief to the trash and place it in the appropriate trashcan for soiled items. She stated that the gray barrel is for trash and that is where dirty briefs would be placed. She stated that if she went into a room and she saw a dirty brief she would clean the wheelchair, throw the dirty diaper, and then find who left the soiled brief in the chair and counsel them on when and where to throw a used brief away. She stated that someone should have cleaned up the mess as the nosebleed was occurring and not just left it in the room. She stated that if there was any sort of soiled items in a patient room then they need to be disposed of immediately. She stated residents are placed at risk of infection if they come into contact with blood, feces, or urine. During an interview on 11/1/23 at 11:12 a.m. with the Administrator she stated that staff should have disposed of a dirty brief in a trash bin after they performed incontinent care. She stated that staff should not have placed the brief in the resident's wheelchair. She stated that residents could be placed at a higher risk of infection if they come into contact with feces or urine. She stated that staff should have cleaned up the bloody tissue, rag, and bucket after a resident's nose bled had subsided. She stated staff should not have left the soiled items in the room for as long as they did. She stated that residents could be placed at risk of infection if the come into contact with blood. During an interview on 11/2/23 at 1:02 p.m. with the Director of Nurses she stated that she expects her staff to follow infection control policies. She stated that staff should not leave dirty briefs in a wheelchair. She stated that staff should not leave bloody toilet paper or bloody rags in a resident's room. She stated both of these instances staff should have cleaned the resident's room and ensured it was free from soiled items. She stated that residents could be placed at risk of infection if they are exposed to blood, feces, and urine. 3. Record review of Resident #27's face sheet dated 10/30/23 indicated Resident #27 was a [AGE] year-old male and admitted on [DATE] with diagnoses including cerebral infarction ((also known as a stroke) refers to damage to tissues in the brain due to a loss of oxygen to the area), pressure ulcer of buttock (also known as bedsores, are an injury that breaks down the skin and underlying tissue), stage 3, skin changes and pain. Record review of Resident #27's annual MDS assessment dated [DATE] indicated Resident #27 was usually understood and usually understood others. The MDS indicated Resident #27 had a BIMS score of 09 which indicated moderately impaired cognition and required limited assistance with dressing, extensive assistance with bed mobility, toilet use, personal hygiene, and bathing. The MDS indicated Resident #27 had 2 Stage 4 pressure ulcers and were present upon admission/entry or reentry. The MDS indicated Resident #27 had skin and ulcer/injury treatments of pressure reducing device for bed, nutrition or hydration intervention, pressure ulcer/injury care, application of ointments/medications other than to feet, and application of dressing to feet. Record review of Resident #27's care plan dated 10/24/23 indicated Resident #27 was at risk for/actual of skin breakdown related to skin failure and history of pressure injury as evidence by pressure reducing/redistribution mattress (redistribute a patient's weight so as to relieve pressure points), pressure ulcer risk: high score 10-12, confined to bed most of time, wound (pressure, diabetic or stasis), open lesions. Interventions assist resident to turn and reposition frequently, report refusals, off load heels, position resident properly; use pressure reducing or pressure relieving devices if indicated, and treatments and dressings as ordered per physician. Record review of Resident #27's Consolidated Physician Orders dated 10/12/23 indicated cleanse wound on day shift, cleanse wound to left upper back with normal saline, pat dry, apply calcium alginate with silver (Assist with infection reduction. Primary dressing for wounds with moderate to heavy exudate (drainage)), cover with silicone bordered dressing (is highly conformable with a thin, low-profile edge to help minimize the rolling and lifting that can impact adhesion) daily. Record review of Resident #27's Consolidated Physician Orders dated 10/27/23 indicated cleanse wound day shift wound right upper lateral foot with normal saline, pat dry, xeroform (is a fine mesh gauze occlusive dressing impregnated with petrolatum and 3% Xeroform (Bismuth Tribromophenate)) to wound, cover with silicone bordered foam dressing or gauze dressing/tape daily. Record review of Resident #27's Consolidated Physician Orders dated 10/27/23 indicated cleanse wound day shift to right heel with normal saline, pat dry, apply xeroform to wound, cover with silicone bordered foam dressing or gauze dressing/tape daily. Record review of Resident #27's Consolidated Physician Orders dated 10/27/23 indicated cleanse wound on day shift, left back wound with normal saline, pat dry, apply alginate calcium to wound and cover with silicone foam bordered dressing daily. Record review of Resident #27's Consolidated Physician Orders dated 10/27/23 indicated cleanse wound on day shift, right back with normal saline, pat dry, apply alginate calcium when blister breaks and cover with silicone foam bordered dressing daily. Record review of Resident #27's Consolidated Physician Orders dated 10/31/23 indicated cleanse wound day shift to sacrum with Normal saline, pat dry, apply metronidazole (is an antibiotic that may be used to treat certain infections of the vagina, stomach, liver, skin, joints, brain and spinal cord, lungs, heart, or bloodstream) sprinkled to wound, apply xeroform to wound, apply dankins (is a dilute sodium hypochlorite (NaClO) solution commonly known as bleach) 1/4th strength wet to moist with kerlix, cover with silicone foam bordered dressing once daily. During an observation on 10/31/23 at 3:02 p.m., the WCN NN performed wound care dressing change on Resident #27. WCN NN washed her hands then placed gloves on her hands. WCN NN touched the outside area of the wound care packages and opened packages with the same gloves. WCN NN with the same gloves performed wound care to Resident #27's left heel. WCN NN remove the dressing from Resident #27's back on the left side. WCN NN placed new gloves on then poured normal saline from a bottle on some gauze, she then with the same gloves cleansed Resident #27's left back wound. WCN NN changed gloves then with the new gloves started touching the outside area of the wound care packages and opened items then performed ordered care to the other back wounds. WCN NN removed the dressing from Resident #27's sacrum pressure wound. WCN NN changed gloves. WCN NN placed new gloves on then poured normal saline from a bottle on some gauze, she then with the same gloves cleansed Resident #27's sacrum pressure wound. WCN NN picked a medicine cup of an ordered medication, sprinkled the substances in the wound, then without changing gloves, placed xeroform gauze inside the cavity of the wound. During an interview on 11/02/23 at 10:26 a.m., the WCN NN said she probably should have opened more wound care packages before she started the dressing change. She said she should have changed gloves after she touched the outside area of the packages and medicine cup. She said it was important to perform correct wound care to prevent infecting the wounds. She said an infected wound from cross-contamination, could make the resident sick, cause pain, increased the need for antibiotic, and deteriorate the wound. During an interview on 11/02/23 at 3:04 p.m., the DON said she expected the WCN to use good infection control measure during wound care dressing changes. She said she expected the WCN to change gloves appropriately to maintain infection control measures. She said not changing gloves after touching other items, during the dressing change, placed residents at risk for infection, sepsis, and worsening wound. She said the resident would need antibiotics or cause hospitalization. 4. Record review of Resident #94's face sheet dated 10/31/23 indicated Resident #94 was admitted to the facility on [DATE] with diagnoses including sepsis (serious condition resulting from harmful bacteria in the blood) due to MRSA (methicillin resistant staphylococcus aureus-bacteria), ESBL (extended spectrum beta lactamase resistance), weakness, abnormality of gait and mobility, lack of coordination, cognitive communication deficit, history of cerebral infarction (disruption of blood flow to the brain, also called a stroke), and traumatic subdural hemorrhage (bleeding in the skull caused by a traumatic head injury). Record review of Resident #94's admission MDS assessment revealed it had not been completed. Record review of Resident #94's care plan dated 10/31/23 revealed she was receiving IV therapy and had PICC line flushes and was receiving an antibiotic daptomycin IV every other day. There were no interventions related to changing the PICC line dressings. Record review of Resident #94's orders dated 10/31/23 revealed an order for PICC line dressing change as needed loosening and if it becomes, damp, loose, soiled or if the patient developed problems at the site that required further inspection. Record review of Resident #94's eMAR dated 10/01/23-10/31/23 revealed PICC line dressing change as needed loosening and if it becomes, damp, loose, soiled or if the patient developed problems at the site that required further inspection. There was no documentation that the PICC line dressing had been changed between 10/01/23-10/31/23. During an observation on 10/30/23 at 2:41 PM, Resident #94 had a PICC line dressing without a BioPatch to her left upper arm dated 10/18/23. During an observation on 10/31/23 at 3:43 PM, Resident #94 continued to have a PICC line dressing without a BioPatch to her left upper arm dated 10/18/23. 5. Record review of Resident #352's face sheet dated 10/31/23 indicated Resident #352 was admitted to the facility initially on 10/17/23 and readmitted on [DATE] with diagnoses including surgery for an abdominal aortic aneurysm (enlargement of the main blood vessel that delivers blood to the body at the level of the abdomen, could be life-threatening if it bursts), severe protein-calorie malnutrition (lack of proper nutritional intake of protein and calories), weakness, abnormalities of gait and mobility, lack of coordination, history of respiratory failure, and elevated white blood cell count (could mean a bacterial or viral infection). Record review of Resident #352's admission MDS assessment dated [DATE] indicated Resident #352 was understood and understood others. The MDS indicated a BIMS score of 15 which indicated Resident #352 had no cognitive impairment. The MDS indicated Resident #352 was receiving IV feedings. The MDS indicated Resident #352 had a PICC line for IV access on admission. Record review of Resident #352's care plan dated 10/31/23 revealed she was receiving IV therapy. There were no interventions related to changing the PICC line dressing. Record review of Resident #352's orders dated 10/31/23 revealed orders for PICC line dressing change every week on day shift and if it becomes damp, loose, soiled or if the patient develops problems at the site that required further inspection. Record review of Resident #352's eMAR dated 10/31/23 revealed PICC line dressing change was completed on 10/18/23 and was scheduled to be changed on 10/25/23. The was no documentation on 10/25/23 indicating the PICC line dressing had been changed. During an observation on 10/30/23 at 11:16 AM, Resident #352 was lying in bed and had a PICC line dressing with a BioPatch to her right upper arm dated 10/16/23. During an observation on 10/31/23 at 03:13 PM, Resident #352 was lying in bed and continued to have a PICC line dressing with a BioPatch to her right upper arm dated 10/16/23. 6. Record review of Resident #358's face sheet dated 11/01/23 indicated Resident #358 admitted to the facility on [DATE] with diagnoses including a fracture to her right lower leg, osteomyelitis to right foot & ankle, weakness, hypertension, abnormality of gait and mobility, lack of coordination, atrial fibrillation (irregular, often rapid, heart rate that commonly causes poor blood flow), and heart disease. Record review of Resident #358's admission MDS dated [DATE] indicated Resident #358 was understood and understood others. The MDS indicated a BIMS score of 12 which indicated Resident #358 had moderate cognitive impairment. The MDS indicated she had an IV access but did not specify which type. Record review of Resident #358's orders dated 10/31/23 revealed an order for PICC line dressing change every week on day shift and if it becomes damp, loose, soiled or if the patient develops problems at the site that required further inspection. Record review of Resident #358's eMAR dated 10/01/23-10/31/23 indicated the PICC line dressing change was to be done every week with a start date of 10/23/23. The eMAR documentation showed Resident #358's PICC line dressing was changed on 10/23/23 and 10/30/23. During an observation on 10/30/23 at 2:23 PM, Resident #358 was lying in bed and had a PICC line dressing without a BioPatch to her right upper arm dated 10/10/23. During an observation on 10/31/23 at 3:34 PM, Resident #358 continued to have a PICC line dressing without a BioPatch to her right upper arm dated 10/10/23. During an interview on 10/31/23 at 4:35 PM, LVN EE said PICC line dressings should be changed weekly, and she believed it was usually done on Fridays and as needed if they become soiled. LVN EE said if the PICC line dressings were not changed weekly, it could be a safety issue. LVN EE said they were using a gel cover now and were not using the BioPatch anymore, so she did not think it would be an infection control issue. During an interview on 11/01/23 at 11:18 AM, LVN KK said he had worked at the facility for 6 months. LVN KK said the PICC line dressings were usually changed by the wound care nurse, or he would need to find an RN to do it. LVN KK said the PICC line dressing changes were scheduled on the eMAR/TAR weekly. LVN KK said it could be an issue with infection if the PICC line dressings were not changed weekly. During an interview on 11/01/23 at 11:57 AM, LVN NN said she had worked at the facility since August 2023, and she was the wound care/treatment nurse. LVN NN said she did not do the PICC line dressing changes because it had to be done by a RN. During an interview on 11/01/23 at 6:02 PM, LVN O said she had worked at the facility for five years. LVN O said the PICC line dressing changes had to be done by a RN. LVN O said she did not know when they were changed since she did not do the PICC line dressing changes, but she thought it was weekly. LVN O said she assessed the PICC line dressing and site for drainage and any kind of signs or symptoms of infection. During an interview on 11/02/23 at 8:36 AM, RN P said she had worked at the facility since July of 2023 as the ADON. She said she was responsible for making sure the nurses were doing what they were supposed to and to help the DON and the ADM. RN P said PICC line dressings were changed every seven days. RN P said the PICC line goes straight to your heart and you do not want infection to set up. RN P said PICC line dressings could also be changed as needed. RN P said the PICC line insertion site was a precious site and you do not want to get an infection in your PICC line and it was an infection control issue to not change the dressing weekly. RN P said she was not aware Residents #94, 352, and 358's PICC line dressings had not been changed. RN P said a LVN, RN, or the wound care nurse could change the PICC line dressings. RN P said she did not know the facility's policy on who could change PICC line dressings, but she would find out and would in-service the nursing staff to ensure the PICC line dressings were being changed appropriately. RN P said the resident could get an infection from not having their PICC line dressing changed weekly. During an interview on 11/02/23 at 9:46 AM, RN LL said she had worked at the facility since March 2023. RN LL said PICC line dressings should be changed weekly and as needed to prevent infection. During an interview on 11/02/23 at 10:05 AM, the DON said she had worked at the facility for six years. The DON said PICC line dressings should be changed weekly, and the wound care nurse did a lot of them. The DON said any nurse that had been checked off could change PICC line dressings, including an LVN. The DON said she had checked off several LVNs, including the wound care nurse. The DON said she was ultimately responsible for ensuring the nurses were taking care of the residents, but she was having to work the floor sever al days and/or nights weekly and it was hard to follow up on everything she was responsible for to ensure staff were taking care of the residents. During an interview on 11/02/23 at 10:52 AM, the ADM said she would expect PICC line dressings to be changed according to the physician's order. The ADM said not changing the residents' PICC line dressings placed the residents at risk for infection. Record review of the facility's policy titled Infection Prevention and Control Surveillance with a revised date of January 2022 revealed . the surveillance of infections is an essential part of any infection prevention and control strategy. The main objectives of a surveillance program are . the prevention and early detection of outbreaks to allow timely investigation and control . the assessment of infection rates over time to determine the need for, and measure the effect of, preventative or control measures . Record review of the facility's policy titled Dressing Change for Vascular Access Devices dated 8/2016 revealed . purpose was to prevent local and systemic infection related to the IV catheter . central venous access device and midline dressing changes would be done at established intervals and immediately if the integrity of the dressing was compromised . transparent semi-permeable membrane dressings are changed every 7 days and PRN (as needed) . if a chlorhexidine impregnated gauze sponge (BioPatch) is applied under the transparent dressing, change every 7 days . Review of Techniques for aseptic dressing and procedures (2015) www.ncbi.nlm.nih.gov was accessed on 11/08/2023 indicated .when applying or changing dressings, an aseptic technique is used in order to avoid introducing infections into a wound .never re-introduce them to a clean area once they have been contaminated .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accorda...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in the facility's only kitchen reviewed for food safety requirements. The facility failed to ensure the plastic zipper bag labeled cocoa powder was securely closed. The facility failed to ensure the plastic trash-like bag labeled salt was securely closed. The facility failed to ensure there was not an uncovered unlabeled small cup of white granular substance left on the dry storage shelf. The facility failed to ensure the plastic trash-like bag labeled light brown cane sugar was securely closed. The facility failed to ensure the plastic bag labeled cheese was securely closed in the cooler. These failures could place residents at risk of foodborne illness and food contamination. Findings included: During initial tour observations in the kitchen on 10/30/23 beginning at 9:05 AM, there was a plastic zipper bag labeled cocoa powder that was not securely closed in the dry storage area. There was a clear plastic trash-like bag sitting in a white plastic container sitting on the shelf labeled salt that was not securely closed in the dry storage area. There was an uncovered unlabeled small cup of white granular substance sitting on the dry storage shelf. There was a clear plastic trash-like bag sitting in a white plastic container on the shelf labeled light brown cane sugar that was not securely closed in the dry storage area. There was also a plastic zipper bag labeled cheese in the cooler that was not securely closed. During an interview on 10/30/23 at 9:35 AM, the DM said the cocoa powder should not have been left opened and she threw it in the trash. The DM said the containers with the trash-like bags that contained salt and brown sugar should have been tied up to prevent anything from getting into them and contaminating the food. She said the cup of salt should not have been left on the shelf in the pantry uncovered and unlabeled because no one could tell what was in it, therefore she threw it away. She said the cheese in the cooler should have been securely closed to prevent the cheese from getting hard and prevent contamination. During an interview on 10/31/23 at 9:38 AM with the Maintenance Supervisor, he said he was told by the Dietary Manager last month that she saw a roach in the kitchen near the dish washing station and they had the pest control company spray. During an interview on 11/02/23 at 9:22 AM, [NAME] S said she had worked at the facility since January of 2021. [NAME] S said she had not seen any pests in kitchen. [NAME] S said they have a bug man that sprays regularly. [NAME] S said if the storage containers or bags were not securely closed, anything could get in it and contaminate the food. [NAME] S said by the bag of cheese not being securely closed in the refrigerator, it could make it hard and unable to use it. [NAME] S said when the food containers or bags were not securely closed it could affect the freshness of the food and it could get hard. During an interview on 11/02/23 at 9:31 AM, the DM said if food was being left opened, it could affect the freshness, and anything could get in it. The DM said she had a [NAME] when in doubt throw it out. The DM said she did not know how long the bags of cocoa, brown sugar, salt, or cheese had been opened. The DM said she had saw one roach in the dishwasher room in September and the pest control company came and sprayed and she had not seen any bugs since then. The DM said with the bags not being securely closed, the food products could be contaminated. The DM said the small cup of uncovered and unlabeled white substance that was on the shelf in the dry storage was salt and she threw it away and in-serviced her staff. The DM said she did a check off daily, but she had an employee call in and had not gotten to her rounds that morning before surveyor entered. The DM said she also spot checks throughout the kitchen daily but did not work on the weekends. The DM said everyone in the kitchen was responsible for keeping food securely closed to prevent contamination. During an interview on 11/02/23 at 10:52 AM, the ADM said she would expect food items to be securely stored to prevent anything from getting into the food item and contaminating it and to preserve the freshness of the food item. Record review of the facility's policy titled Food Storage dated 8/1/2018 indicated . food is stored, prepared, and transported at an appropriate temperature and by methods designed to prevent contamination . air-tight containers or bags are used for all opened packages of food . all containers are accurately labeled with the item and date opened .
Oct 2023 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure communication with and access to services insid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure communication with and access to services inside the facility as mandated by the PASRR program were coordinated for 1 (Resident #2) of the 3 residents reviewed for resident rights. The facility failed to communicate with and coordinate therapy services that as mandated by the PASRR program for Resident #2. This failure placed residents at risk for diminished quality of life, and loss of dignity and self-worth. Findings included: 1. Record review of a face sheet dated10/03/2023 revealed Resident #2 was a [AGE] year-old female that admitted to the facility on [DATE] with the diagnoses of cerebral palsy (caused by abnormal brain development or damage to the developing brain that affects a person's ability to control his or her muscles), paranoid schizophrenia (stems from delusions-firmly held beliefs that persist despite evidence to the contrary-and hallucinations-seeing or hearing things that others do not), and muscle weakness. Record review of Resident #2's quarterly MDS dated [DATE] revealed Resident #2 had a BIMS of 99, which indicated Resident #2 was cognitively impaired. Resident # 2 required extensive assistance for locomotion, bed mobility, bathing, and dressing. The MDS indicated Resident #2 was usually understood and usually understood others. Record review of the habilitation service plan (HSP) dated 06/12/2023, revealed Resident #2 was recommended to receive occupational therapy 5 times per week for 6 months to increase Resident #2's independence and safety with dressing and bathing. The sign in sheet for the HSP, also dated 06/12/2023 indicated Resident #2, the PASRR Habilitation Coordinator, the social worker, the MDS Coordinator, and the Physical Therapy Assistant were present during the meeting and agreed on the recommendation. During an interview with Resident #2 on 10/03/2023 at 9:20 a.m., Resident #2 was able to answer basic questions correctly with yes or no nod. Resident #2 indicated she was not on therapy by nodding her head no from side to side and indicated yes, she would like to have therapy services with a nod up and down for yes. Resident #2 asked repeatedly yes when, yes when, when asked about being ready to start therapy. During an interview with Resident #2's family on 10/03/2023 at 10:30 a.m., Resident #2's family stated they were informed sometime in June of 2023 that Resident #2 would be picked back up on therapy. Resident #2's family stated it was hard for Resident #2 to change her routine and took time for her to acclimate and she remembered the conversation for that reason. Resident #2's family stated it would be good for Resident #2 to have routine exercise because it kept her out of the bed more and the SW told her it would be for 6 months. Resident #2's family stated she had not been informed there was an issue with the process of obtaining approval for Resident #2 to have therapy. During an interview on 10/04/2023 at 11:10 a.m., with the PASRR Habilitation Coordinator it was revealed that the meeting on 06/11/2023 was the quarterly PASRR meeting mandated by the state. The PASRR Habilitation Coordinator stated it was the decided in the meeting that Resident #2 would benefit from occupational therapy services and the process was initiated for Resident #2 to be evaluated and the paperwork to be submitted by the facility for approval for funding by the PASRR service group for the therapy. She stated the team present in the meeting decided it would be beneficial for her to have a reason to get out of bed every day and have therapy to look forward to. The PASRR Habilitation Coordinator stated after the meeting took place and she put her notes into the system it was up to the facility to complete the process. During an interview on 10/04/2023 at 12:20 p.m., CNA C stated Resident #2 would benefit from getting therapy services because she liked to be the center of attention. CNA C stated Resident #2 needed people to encourage her and tell her she was doing a good job. CNA C stated therapy would have given Resident #2 a boost to her mood would have added to her quality of life. During an interview on 10/05/2023 at 12:25 p.m., the DON stated she agreed that Resident #2 receiving therapy services would have boosted her mood and quality of life. The DON stated everyone that does therapy loves it and has a good time doing it. The DON had no comment on the process of obtaining approval for PASRR approved therapy services. During an interview on 10/05/2023 at 12:45 p.m., the Administrator stated there had been no harm done to Resident #2 by not participating in therapy services. The Administrator stated Resident #2 came to her office daily and there had been no change in her demeanor, mood, or behavior. The Administrator stated any resident that needed therapy services should be afforded the right to participate in the service and being PASRR positive was no exception. Record review of the facility Resident Rights policy dated 12/01/2018 revealed .residents of Texas nursing facilities have all the rights, benefits, responsibilities, and privileges granted by the Constitution and laws of this state and the United States . they have the right to be free of interference, coercion, discrimination, and reprisal in exercising these rights as citizens of the United States . dignity and respect . have the right to be treated with dignity, courtesy, consideration, and respect . participate in activities inside and outside the facility .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to promote resident self-determination through support of family choic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to promote resident self-determination through support of family choice for 1 of 6 residents reviewed for resident rights. (Resident #1) The facility did not place Resident #1's tennis shoes on his feet daily per family requested. This failure could place dependent residents at risk for feelings of depression, lack self-determination and decreased quality of life. Findings included: Record review of a face sheet dated 10/03/23 revealed Resident #1 was [AGE] years old and was admitted on [DATE] with diagnoses including quadriplegia (paralysis of all four limbs), muscle spasms, and recurrent depressive disorders. Record review of the most recent MDS dated [DATE] indicated Resident #1 was rarely to never understood. The MDS indicated a BIMS was not conducted due to Resident #1 being rarely to never understood. The MDS indicated Resident #1 was totally dependent on staff for all ADLs including dressing. Record review of a care plan last revised on 05/31/23 indicated Resident #1 had a self-care deficit. There was an intervention that indicated Resident #1 was a total assist with dressing, grooming, hygiene, and bathing. The care plan indicated Resident #1 wished to have a representative involved in care decisions. Record review of nurse's notes from 9/22/23 to 10/03/23 did not indicate Resident #1 had refused to wear his tennis shoes daily. During an observation on 10/3/23 at 8:13 a.m. Resident #1 was resting in bed. There was a sign hanging on the window beside the resident's bed that indicated, 8-5-2023, Please turn (Resident #1's) feeding off from 2:00 pm til 4:00 p.m. daily. It's down time per the doctor. Please put his tennis shoes on during his down time for the 2 hours. We are trying to help prevent foot drop. Thank You. During an observation on 10/3/23 at 3:24 p.m., Resident #1 was resting in bed. The resident did not have on tennis shoes. He only had socks on his feet. The sign was still hanging beside the bed. During an interview on 10/03/23 at 5:05 p.m., a family member of Resident #1 said they wanted the resident to wear his tennis shoes between 2 p.m. and 4 p.m. The family member said they had placed the sign on the window requesting for his tennis shoes to be placed on him each day. She said he never had on his tennis shoes. During an observation on 10/4/23 at 2:20 p.m., Resident #1 resting bed. Feet propped up on a pillow. There were socks on his feet. He did not have on tennis shoes. The resident's feeding was disconnected and was on down time. During an observation on 10/4/23 at 3:15 p.m., Resident #1 resting in bed. Feet propped up on a pillow. There were socks on his feet. He did not have on tennis shoes. The resident's feeding was disconnected and was on down time. During an interview on 10/04/23 at 3:44 p.m., CNA A said she had never noticed the sign hanging on the window requesting for Resident #1 to have his tennis shoes on from 2 p.m. to 4 p.m. She said she had never seen Resident #1 with tennis shoes on his feet. During an interview on 10/05/23 at 8:40 a.m., CNA B said a family member did request for Resident #1 to have his tennis shoes on daily. She said there had been times when Resident #1 had shaken his head and did not want them on. She said Resident #1's refusals were not charted that she was aware of. During an interview on 10/5/2023 at 8:52 a.m., CNA C said she had never seen Resident #1 with his tennis shoes on and she was not aware his family wanted him to wear his tennis shoes. She said she normally did not take care of Resident #1. She said she just helped the aide that took care of him. During an interview on 10/5/2023 at 9:32 a.m., LVN D said she had not witnessed Resident #1 ever having on his tennis shoes and she had just noticed the sign on 10/5/23. During an interview 10/5/2023 at 10:33 a.m., the DON said she wished that nursing staff would put tennis shoes on Resident #1. She said Resident #1 did not like wearing the tennis shoes and refused to wear them. She said she would have expected any refusals to have been documented in the nurse's notes. During an interview on 10/05/23 at 11:50 a.m., the Administrator said she would want the family to better communicate that they wanted tennis shoes on Resident #1. She said she would want the family's preferences to be honored as long as they were safe for the resident. She said any refusals should have been documented in the nurse's progress notes. Review of a Resident Right's policy last revised on August 14, 2022 indicated, .The staff will abide by and protect resident rights in accordance with state and federal guidelines . Staff will abide by resident rights as outlined within CMS State Operations Manual Appendix PP - Guidance to Surveyors for Long Term Care Facilities (Rev. 11-22-17) .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed incorporate the recommendations from the PASRR level II determination a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed incorporate the recommendations from the PASRR level II determination and the PASRR evaluation report into a resident's assessment, care planning, and transitions of care for one out of one resident (Resident #2) reviewed for PASRR. The facility failed to submit NFSS forms timely for Resident #2. These failures could place residents identified at a Level II for PASRR Evaluation at risk for their specialized services not being provided in a timely manner. Findings include: 1. Record review of a face sheet dated10/03/2023 revealed Resident #2 was a [AGE] year-old female that admitted to the facility on [DATE] with the diagnoses of cerebral palsy (caused by abnormal brain development or damage to the developing brain that affects a person's ability to control his or her muscles), paranoid schizophrenia (stems from delusions-firmly held beliefs that persist despite evidence to the contrary-and hallucinations-seeing or hearing things that others do not), and muscle weakness. Record review of Resident #2's quarterly MDS dated [DATE] revealed Resident #2 had a BIMS of 99, which indicated Resident #2 was cognitively impaired. Resident # 2 required extensive assistance for locomotion, bed mobility, bathing, and dressing. The MDS indicated Resident #2 was usually understood and usually understood others. Record review of Resident #2's care plan dated 07/15/2023 stated Resident #2 was PASRR positive for the diagnosis of cerebral palsy and paranoid schizophrenia. Resident #2's ADL care plan indicated Resident #2 would have PT/OT evaluate and treat as needed to maintain or improve physical function. Record review of the habilitation service plan (HSP) dated 06/12/2023, revealed Resident #2 was recommended to receive occupational therapy 5 times per week for 6 months to increase Resident #2's independence and safety with dressing and bathing. The sign in sheet for the HSP, also dated 06/12/2023 indicated Resident #2, the PASRR Habilitation Coordinator, the social worker, the MDS Coordinator, and the Physical Therapy Assistant were present during the meeting and agreed on the recommendation. Record review on an email correspondence dated 08/15/2023 between the PASRR Unit Program Specialist and the Administrator revealed the facility was informed and instructed in writing to submit a NFSS Request by a specific deadline but failed to do so. Also, the NFSS Request submittal by the NF was denied and there was not a follow up submittal to ensure the request was approved to provide specialized services for PASRR for the resident. The instructions included the following : Be sure your facility checks the status of the requests daily to ensure they are approved. Prompt attention should be given to the request if it has a pending denial status once it is submitted. This is a time sensitive status and can result in system generated denial if not followed up on by date noted by the reviewer in the request. Review of Simple LTC portal (portal used to submit PASRR service requests) for Resident #2's OT Assessment reflected a note, dated 08/11/2023, NFSS form for OT was not submitted within 30 calendar days of the IDT meeting and it was form was not accepted. During an interview on 10/04/2023 at 11:10 a.m., with the PASRR Habilitation Coordinator revealed the meeting on 06/11/2023 was the quarterly PASRR meeting mandated by the state. The PASRR Habilitation Coordinator stated it was decided in the meeting that Resident #2 would benefit from occupational therapy (OT) services and the process was initiated for Resident #2 to be evaluated and the paperwork to be submitted by the facility for approval for funding by the PASRR service group for the therapy. She stated the team present in the meeting decided it would be beneficial for her to have a reason to get out of bed every day and have therapy to look forward to. The PASRR Habilitation Coordinator stated after the meeting took place and she put her notes into the system it was up to the facility to complete the process. During an interview on 10/04/2023 at 11:55 a.m., the PASRR Unit Program Specialist, stated her emails to the facility were self-explanatory and the facility failed to comply with the emails she sent. She stated it was important to file the NFSS form within 30 days after the IDT meeting and failure to do so may result in a resident not receiving needed rehabilitative services and could contribute to a decline in functional status. During an interview with the MDS nurse 10/04/2023 at 2:00 pm, stated that she started she was unsure why the Simple LTC portal had not been checked daily to ensure Resident #2's OT request was followed up on. The MDS nurse stated it was important for the NFSS form to be completed 30 days after the IDT meeting. The MDS nurse stated that failure to submit the NFSS form within the timeframe may lead to residents not receiving services at the facility. During an interview with the DON on 10/05/2023 at 12:20 p.m., stated she was unfamiliar with the process of PASRR and left it to the corporate MDS nurse to assist in those matters. During an interview with the Administrator on 10/05/2023 at 1:40 p.m., stated she had received the emails from the PASRR specialist and a phone call. The Administrator stated the PASRR specialist called and said follow the instructions on the email and added no assistance with the process. The Administrator stated it was the right of Resident #2 to receive OT, but the Administrator did not feel Resident #2 had suffered any ill affect from having not received the services. Policy related to PASRR services was requested 10/05/2023 at 10:00 a.m. and 1:00 p.m. by the Administrator and no policy was provided prior to exit.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide the necessary services to maintain personal h...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide the necessary services to maintain personal hygiene for 1 of 6 residents reviewed for ADLs. (Resident #1) The facility failed to provide incontinent care to keep Resident #1 clean and dry. The facility failed to provide scheduled baths/showers for Resident #1. These failures could place residents who required assistance from staff for ADLs at risk of not receiving care and services to meet their needs which could result in poor care, risk for skin breakdown, feelings of poor self-esteem, lack of dignity and health. Findings included: Record review of a face sheet dated 10/03/23 revealed Resident #1 was [AGE] years old and was admitted on [DATE] with diagnoses including quadriplegia (paralysis of all four limbs), muscle spasms, and recurrent depressive disorders. Record review of the most recent MDS dated [DATE] indicated Resident #1 was rarely to never understood. The MDS indicated a BIMS was not conducted due to Resident #1 being rarely to never understood. The MDS indicated Resident #1 was totally dependent on staff for all ADLs including toilet use and bathing. Record review of a care plan last revised on 05/31/23 indicated Resident #1 had a self-care deficit. There was an intervention that indicated Resident #1 was a total assist with dressing, grooming, hygiene, and bathing. There was an intervention to provide assistance with self-care as needed. The care plan indicated Resident #1 was at risk for problems with elimination. There was an intervention to check resident every 2 hours and assist with toileting as needed. Record review on nurse's notes from 9/01/23 to 10/03/23 did not indicate Resident #1 had refused care. Record review of ADL bathing documentation dated 9/2/223 - 10/03/23 indicated Resident #1 received a bath/shower on Wednesday 09/06/23, Monday 09/18/23, Wednesday 09/20/23, Friday 09/22/23, and Monday 09/25/23. There were no other baths/showers documented. During an interview on 10/3/23 at 4:20 p.m., Resident #1's family member said staff did not get Resident #1 up for his scheduled showers. The family member said they had to bathe him. She said the odor got bad at times. The family member said Resident #1 was often soaked with urine. She said staff do not keep him clean and dry. During an observation on 10/03/23 at 5:05 p.m., Resident #1 was in bed. Resident #1's brief was wet and yellow on the inside. There was a large damp area to the front of the Resident's gown. There was a pad under the resident. On the pad there was a large brown ring around the resident. The ring extended approximately 5 - 6 inches from the left side of the resident. During an interview on 10/04/23 at 3:44 p.m., CNA A said she worked the 2:00 p.m. to 10:00 p.m. shift. She said there have been a couple of times she had come in on her shift and Resident #1 has been excessively wet and was soaked. She said Resident #1 was bathed by staff on the 6:00 a.m. to 2:00 p.m. shift. During an interview on 10/05/23 at 8:40 a.m., CNA B said Resident #1 was bathed on Mondays, Wednesdays, and Fridays. She said he did not miss his baths on the day she took care of him. She said she had come in on her shift and his whole bed was soaked. She said the pads were wringing wet. She said she has come in for her shift many, many times and Resident #1 would be soaking wet. She said she reported this to the Staffing Coordinator. During an interview on 10/05/23 at 9:19 a.m., the Staffing Coordinator said it had been reported to him one time that Resident #1 had been left wet. He said he talked to the CNA that was responsible and coached her. He said he told the CNA to check on Resident #1 more frequently. He said that was the only issue that has been reported to him. He said this was approximately two months ago. During an interview on 10/05/23 at 9:32 a.m., LVN D said she had not known Resident #1 to miss his baths/showers lately. She said she knew him to have missed baths a year ago or so. She said she had never witnessed him being saturated. She said the aides have told her that he had been saturated when they come in on their shift. During an interview on 10/05/23 at 10:50 a.m., the DON said the family liked for Resident #1 to not want him to actually have a brief on, only pulled up between his legs. She said he appeared to be fine and dry when you look at the front of his brief and the pad did not look wet. She said she feels he urinates out of the back of the brief. She said she felt like he was being changed appropriately but the way he is urinating soaks him. She said resident's not being changed timely and being left wet could cause skin issues and infection. She said the documentation did show Resident #1 only received 5 baths since September 1, 2023. She said she would expect him to be bathed on his scheduled days and for the bath to be documented on the ADL record. She said a resident not getting a bath could cause skin issues and infection. During an interview on 10/05/23 at 11:50 a.m., the Administrator said she would expect Resident #1 to have received all of his scheduled baths and the baths should be documented in the ADL documentation. She said good hygiene leads to better outcomes. She said she would expect Resident #1 to be kept clean and dry as much as possible. She said he needed to be changed and be kept clean and dry. She said urine did go everywhere because of how the family wants the brief placed on him. Review of Bathing facility policy dated January 12, 2018 and last revised on January 20, 2023 indicated, .Staff will provide bathing services for residents within standard practice guidelines .Record the procedure in the record .If the resident refuses to independently or allow staff to assist with bathing, document the refusal in the record .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide residents with limited range of motion appropriate treatme...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide residents with limited range of motion appropriate treatment and services to increase range of motion and to prevent further decrease in range of motion for 1 of 5 residents reviewed for range of motion. (Resident #1) The facility did not provide restorative therapy for Resident #1's contractures. This failure could place residents who had contractures at risk of not attaining/or maintaining their highest level of physical, mental, and psychosocial well-being. Findings included: Record review of a face sheet dated 10/03/23 revealed Resident #1 was [AGE] years old and was admitted on [DATE] with diagnoses including quadriplegia (paralysis of all four limbs), muscle spasms, and recurrent depressive disorders. Record review of physician's orders dated 10/04/23 did not indicate an order for restorative therapy for Resident #1. Record review of the most recent MDS dated [DATE] indicated Resident #1 was rarely to never understood. The MDS indicated a BIMS was not conducted due to Resident #1 being rarely to never understood. The MDS indicated Resident #1 was totally dependent on staff for all ADLs. The MDS indicated Resident #1 had Range of Motion impairment to both side of the upper and lower extremities. Record review of a care plan last revised on 05/31/23 indicated Resident #1 had a self-care deficit. There was an intervention that indicated Resident #1 was a total assist with dressing, grooming, hygiene, and bathing. There was an intervention to provide assistance with self-care as needed. The care plan indicated Resident #1 had impaired mobility related to limited joint mobility. There were interventions for OT/PT (occupation therapy/physical therapy) screen and/or evaluation as needed. There was an intervention for RNA (restorative nurse aide) referral as needed. Record review of a Therapy Screen of Resident #1 and was dated 09/08/23 indicated, Recommendations-Restorative Nursing Services are indicated . This was signed by the Rehabilitation Therapy Manager. Record review of the electronic medical record access on 10/3/23, 10/04/23, and 10/05/23 did not indicated any restorative nursing documentation. During an interview on 10/04/23 at 10:50 a.m., the DON said there were no recent restorative notes for Resident #1. She said he had not been receiving restorative therapy because the therapy was not ordered. During an interview on 10/04/23 at 1:15 p.m., the Rehabilitation Therapy Manager said she has completed contracture screenings on Resident #1. She said she did not know if Restorative Therapy even required an order. She said she verbally tell the MDS Coordinator if she recommended someone for restorative therapy. She said the MDS Coordinator was over the Restorative Program. The Rehabilitation Therapy Manager said she had nothing to do with the Restorative Program and did not know how it worked. During an interview on 10/04/23 at 1:25 p.m., the MDS Coordinator said one of her responsibilities was the restorative program. She said she met once a week with the Rehabilitation Therapy Manager. She said this was when she was made aware of each recommendation. She said she then initiated the restorative services for the residents. She said she did not know the Rehabilitation Therapy Manager had made a recommendation for Resident #1. I guess we need to get a better system. She said a negative outcome would depend on each resident's current level of care. During an interview on 10/05/23 at 10:33 a.m., the DON said there was no documentation of Resident #1 receiving restorative therapy and he had not been receiving restorative therapy. She said someone not receiving recommended therapy could lead to a decrease in function. During an interview on 10/05/23 at 11:50 a.m., the Administrator said the therapist was supposed to notify herself and the MDS Coordinator of any recommendation made during Therapy Screens. She said herself and the MDS Coordinator were not made aware of his restorative therapy recommendation. She said it was not communicated in a meeting. She said a resident not receiving therapy could cause continued physical decline and could prevent them from maintain current function. Review of a Screening, Rehabilitation facility policy dated April, 2012 indicated, .the outcome of the screen may be to proceed with a physician's order to evaluate or that no additional rehabilitation services are required at that time . An article titled Contractures and Splinting, https://www.advanced-healthcare.com/wp-content/uploads/2011/07/August-2014-Inservice.pdf, dated August 2014 indicated, . Contractures - Joint movement is similar to the hinge on a door. Regularly moving the door keeps it working properly, so the door opens and closes easily. When the door isn't moved regularly, the hinge may rust from lack of use, making the door harder to open and close. Similarly, the structures in and around the joints stretch, flex, and move all day long keeping them functional. If the joint is not moved, it shrinks, becomes stiff, and loses the ability to stretch and move. This causes changes in fluids that lubricate the inside of the joint. Movement squeezes and pushes the fluid around, lubricating the joint. When a joint stops moving, so does the fluid. Now both the outside and inside of the joint are immobile. Contractures are joint deformities caused by immobility. Keeping residents active and moving is the best way to prevent contractures .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that respiratory care was provided consistent with professional standards of practice for 1 of 7 residents reviewed for respiratory care. (Resident #1) The facility failed to ensure Resident #1's suction tip catheter (suction equipment used for oral suctioning) was properly stored. These failures could place residents at risk of respiratory complications or respiratory infection. Findings included: Record review of a face sheet dated 10/03/23 revealed Resident #1 was [AGE] years old and was admitted on [DATE] with diagnoses including quadriplegia (paralysis of all four limbs), muscle spasms, and recurrent depressive disorders. Record review of physician's orders dated 10/04/23 did not indicate an order for restorative therapy for Resident #1. Record review of the most recent MDS dated [DATE] indicated Resident #1 was rarely to never understood. The MDS indicated a BIMS was not conducted due to Resident #1 being rarely to never understood. The MDS indicated Resident #1 was totally dependent on staff for all ADLs. Record review of a care plan last revised on 05/31/23 indicated Resident #1 had a self-care deficit. There was an intervention to provide assistance with self-care as needed. The care plan indicated Resident #1 had a breathing pattern problem related to increase secretions and risk of aspiration. There was an intervention to suction as needed for increased secretions. During an observation on 10/3/23 at 8:13 a.m., Resident #1 was resting in bed. The suction tip catheter was attached to the suction canister at bedside and was laying in floor. The suction tip catheter was under the bed touching the bed frame. During an observation on 10/3/23 at 9:21 a.m., Resident #1 was resting in bed. The suction tip catheter was attached to the suction canister at bedside and was laying in floor under the bed. During an observation on 10/3/23 at 11:15 a.m. Resident #1 was resting in bed. The suction tip catheter was attached to the suction canister at bedside and was laying in floor under the bedside table. The suction tip catheter was touching the frame of the bedside table. During an observation and interview on 10/3/23 beginning at 5:05 p.m., the suction tip catheter was on the floor beside the bed. The tubing was hanging over the bottom of the feeding pump pole and the tip was touching the floor. The other end of the tubing was attached to the suction canister at bedside. Resident #1's family member said the suction tip was always in the floor and they would have to pick it up and wash it before suctioning Resident #1. During an interview on 10/05/23 at 8:40 a.m., CNA B said she had to pick up Resident #1's suction equipment up off of the floor. She said it was in the floor all of the time. She said when she found it on the floor she just picked it up and washed it. During an interview on 10/05/23 at 10:50 a.m., the DON said suction equipment should be stored in a bag and kept off of the floor when not in use. She said staff should not be washing the suction tip and not reusing the tip. She said the tip should have been replaced after being found in the floor. She said a suction tip on the floor was contaminated. She said it could lead to infection and it was disgusting. A respiratory equipment storage policy was requested and was not received prior to exit. Review of a Resident General Equipment Cleaning facility policy last reviewed on February 20, 2023, indicated, .Resident's general equipment will be cleaned on a routine basis in accordance with manufacturer's specifications and guidelines .proper infection control methods will be utilized .General equipment may include .Respiratory equipment .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide pharmaceutical services including procedures ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide pharmaceutical services including procedures that assure the accurate administering of all drugs and biologicals, to meet the needs of 1 of 7 residents reviewed for pharmacy services. (Resident #1) The facility failed administer all scheduled medications to Resident #1. This failure could place residents at risk for inaccurate drug administration and side effects from missed doses of medication. Findings included: Record review of a face sheet dated 10/03/23 revealed Resident #1 was [AGE] years old and was admitted on [DATE] with diagnoses including quadriplegia (paralysis of all four limbs), muscle spasms, and recurrent depressive disorders. Record review of physician's orders dated 10/04/23 indicated an order for Amlodipine (blood pressure medication) 5 milligram tablet, 1 tablet 1 time per day with a start date on 06/27/21. There was an order for Claritin (medication for allergy symptoms) 10 milligram tablet, 1 tablet 1 time per day with a start date of 05/08/23. There was an order Clonidine HCL (blood pressure medication) 0.1 milligram tablet, 1 time per day with a start date of 06/27/21. There was an order for Citalopram (used for depression) 10 milligram tablet, 1 time per day with a start date of 06/27/21. There was an order for Colace (stool softener) 100 milligram tablet 2 times per day with a start date of 11/01/22. There was an order for Cyclobenzaprine (treats pain and muscle stiffness) 5 milligram tablet every 8 hours with a start date of 11/01/22. There was an order for a multi vitamin, 1 tablet 1 time per day with a start date of 11/01/22. There was an order for Esomeprazole Magnesium (used to treat stomach and esophagus problems such as acid reflex, ulcer) 20 milligram, delayed release, 1 time per day with a start date of 06/27/21. There was an order for Fluticasone Propionate 50 micrograms/actuation nasal spray, 1 spray nasally 2 times per day with a start date of 05/08/23. There was an order for Levetiracetam (used to treat seizures) 100 milligrams/milliliters oral solution, 10 milliliters 2 times per day with a start date of 06/27/21. There was an order for Robitussin Cough-Chest Congestion DM 5 milligram/50 milligrams/5 milliliters every 6 hours with a start date of 11/01/22. Record review of the most recent MDS dated [DATE] indicated Resident #1 was rarely to never understood. The MDS indicated a BIMS was not conducted due to Resident #1 being rarely to never understood. The MDS indicated Resident #1 received an antidepressant. The MDS indicated Resident #1 had an active diagnosis of hypertension (high blood pressure), a seizure disorder or epilepsy, and depression. Record review of a care plan last revised on 05/31/23 indicated Resident #1 was prescribed an anti-convulsant - Levetiracetam (used to treat seizures) 100 milligrams/milliliters oral solution, 10 milliliters 2 times per day. There was an intervention to administer the medication as ordered. The care plan indicated the resident was prescribed an anti-depressant, Citalopram (used for depression) 10 milligram tablet, 1 time per day. There was an intervention to administer the medication as ordered. The care plan indicated the resident was prescribed anti-hypertensive medications, Amlodipine (blood pressure medication) 5 milligram tablet, 1 tablet 1 time per day and Clonidine HCL (blood pressure medication) 0.1 milligram tablet, 1 time per day. There was an intervention to administer the medications as ordered. Record review of an eMAR (electronic medication administration record) dated 07/01/23 - 07/31/23 indicated on 07/04/23, Amlodipine and Clonidine were not administered as ordered. On 07/05/23, Amlodipine, Citalopram, Claritin, Clonidine, Colace, Cyclobenzaprine, a multi-vitamin, Esomeprazole Magnesium, Fluticasone Propionate, Levetiracetam, and Robitussin Cough-Chest were not administered as ordered. On 07/08/23, 07/10/23, 07/13/23, 07/14/23, 07/18/23, 07/19/23, 07/20/23, 07/23/23, 07/24/23, 07/25/23 Resident #1 did not receive Amlodipine and Clonidine as ordered. On 07/28/23, Resident #1 did not receive Amlodipine and Clonidine as order. The eMAR indicated on 07/29/23, Resident #1 did not receive Clonidine, Colace, Robitussin Cough-Chest Congestion and Levetiracetam were not administered as ordered. Record review of an eMAR dated 09/01/23 - 09/30/23 indicated on 9/10/23, Resident #1 did not receive Citalopram as ordered. The eMAR indicated on 09/18/23 and 09/26/23, Resident #1 did not receive Amlodipine and Clonidine as ordered. Record Review of Nurse's notes dated 07/01/23 - 09/30/2023 indicated on 07/28/23 a nurse's note read, Medication was administered outside of scheduled parameters, provider informed that resident medication was delayed . The note was signed by the DON. There were no further notes concerning delayed medication or medications that were not administered. During an interview on 10/3/23 at 4:20 p.m., a family member of Resident #1 said on 07/28/23 Resident #1 did not receive his medication as prescribed. During an interview on 10/03/23 at 5:05 p.m., a family member said Resident #1 had not always received his scheduled medications. The family member said they had found medications at the bedside. During an interview on 10/04/23 at 2:48 p.m., the DON said she did not know why Residents #1's medications were not given on time on 7/28/2023. She said she did not know what happened. She said for some reason the medications were delayed and the nurse practitioner was notified. During an interview on 10/5/2023 at 9:32 a.m., LVN D said document did indicate Resident #1 did miss several medications in July and September. She said if they were held for any reason there should be a nurse's note. She said the blood pressure medications may have been held due the resident's blood pressure or heart rate. She said, if it's not documented it's not done. During an interview on 10/5/23 at 10:33 a.m., the DON said according to the documentation for July and September it did appear Resident #1 did not receive all of his medications. She said that the blood pressure medicines were probably held because his vital signs. She said she would have expected if the medicine was being held because of the vital signs, this should be documented. She said residents' not receiving their medications could cause them to have high or low blood pressure. During an interview on 10/05/23 at 11:50 a.m., the Administrator said she would expect Resident #1 to get his scheduled medications as ordered. She said any negative outcome would depend on the medication such affecting blood pressure. Review of a Medications - Guidelines on Clinical Practice policy dated January 12, 2020 indicated, .Staff will provide medications in accordance with standard practice guidelines .
May 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure a resident who was unable to carry out activitie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure a resident who was unable to carry out activities of daily living received the necessary services to maintain good nutrition, grooming and personal and oral hygiene for 1 of 4 residents (Resident #1) reviewed for ADLs. The facility did not provide scheduled showers for Resident #1. This failure could place residents at risk of not receiving services/care and a decreased quality of life. Findings Include: Record review of the consolidated physician order, dated 05/28/23, indicated Resident #1 was a [AGE] year-old male, admitted to the facility on [DATE] with diagnoses which included Quadriplegia (injury affecting the spine resulting in paralysis), Pressure ulcer of left buttock, Colostomy status (opening of the colon to the outside of the body), Hypotension (low blood pressure), Neuromuscular bladder (lacking bladder control related to brain, spinal cord or nerve injury). Record review of the quarterly MDS, dated [DATE], indicated Resident #1 understood others and made himself understood. The MDS indicated Resident #1 was moderately cognitively impaired with a BIMS score of 11. Resident #1 did not reject evaluation or care. Resident #1 required extensive assistance with transferring, dressing, and personal hygiene. Record review of the comprehensive care plan, updated 12/21/2022, indicated Resident #1 had an activities of daily living (ADL) self-care performance deficit related to History of Quadriplegia of bilateral lower extremities. The care plan indicated interventions included Resident #1 required limited assistance x1 staff for showering 3 times weekly and as necessary. Record review of the Bathing Documentation Log, dated 05/27/2023, indicated Resident #1 received 2 showers or baths from 05/16/2023 through 05/26/23. The Bathing Documentation Log indicated CNA A provided the bathing/shower for Resident #1 on 05/19/2023 and on 05/26/2023. No other shower or baths were documented between 05/19/2023 through 05/25/2023. During an interview and observation on 05/27/2023 at 02:10 PM, Resident #1 said he had not received a shower/bath in two weeks. Resident #1 said he was supposed to receive a shower three times weekly on Monday, Wednesday, and Friday. Resident #1 said he had not been offered a bed bath during the two weeks either. Resident #1 said he had not refused to get up or to get a bath, but a bath or shower had not been offered. Resident #1 said he really needed to get his hair washed and a good shower in case the doctor wanted to put the wound vac on his wound next week. Resident #1 said he could not recall the exact date of his last shower or bath, but it was at least two weeks. Resident #1 was observed with uncombed oily hair, unshaved, and a strong musty odor lingered in the room. During an interview on 05/27/23 at 5:10 p.m., CNA B said she had been employed by the facility for 2 years. CNA B said the CNAs were responsible for giving the residents their showers. CNA B said there was a shower schedule posted at the nurse's station to let the CNAs know who needed a shower on what day and shift. CNA B said it was important for residents to receive their showers so staff could observe their skin and to maintain the resident's cleanliness. CNA B said she worked hall 2 and was assigned to Resident #1 roommate in bed A for showers and bathing. CNA B said Resident #1, per the schedule, would have received a bath on Friday. CNA B said Resident #1 was with it and able to know if he received a bath or not. CNA B said CNA A was assigned to Resident #1. CNA B said CNA A did not complete Resident #1 bath yesterday or any day she knew about. CNA B said if a resident refused for some reason and an assigned shower/bath was not given she reported to her floor nurse. CNA B said she did not have this issue often because her residents were used to the routine schedule. During an interview and observation on 05/27/2023 at 05:30 PM, Resident #1 said he had not received a shower/bath and no CNA's who entered his room offered a shower on today's date. Resident #1's hair was oily and his face was unshaved and a musty odor was noted. During a telephone interview on 05/27/2023 at 06:37 PM, CNA A said she did not give Resident #1 a shower or a bed bath on 05/26/2023. CNA A said Resident #1 did not ask for a bath. CNA A said she did not ask Resident #1 if he wanted a bath either. CNA A said she did not chart on the computer that she gave a bath to Resident #1. CNA A said CNA C charted the shower or bath. CNA A said she had only worked in the facility a couple of weeks, and she did not have any access to the computer, and she did not put anything in the computer. During an interview on 05/27/2023 at 07:00 PM, CNA D said the CNAs were responsible for giving the residents their showers. CNA D said there was a shower schedule posted at the nurse's station to let the CNAs know who needed a shower on what day and shift. CNA D said it was important for residents to receive their showers so staff could observe their skin and to maintain the resident's cleanliness. CNA D said if a resident refused, a shower/bath was not given to a resident and she reported to her floor nurse. CNA D said she had always had her own password to log into the computer system. CNA D you should not share passwords with another employee. During an interview on 05/27/2023 at 07:10 PM, CNA E said the CNAs were responsible for giving the residents their showers. CNA E said there was a shower schedule posted at the nurse's station to let the CNAs know who needed a shower on what day and shift. CNA E said it was important for residents to receive their showers to prevent infections and to be healthy. CNA E said she reported to the nurse if bathing was not completed because they checked with the resident and made another offer. CNA E said she had never been asked to chart for another employee or used other employees log on information for the computer system. CNA E said she was issued a log on upon being hired. During an Interview on 05/28/2023 at 03:06 PM, CNA C said she scheduled the CNA staff and filled in for floor coverage when needed. CNA C said there was a shower schedule posted at the nurse's station to let the CNAs know who needed a shower on what day and shift. CNA C said it was important for residents to receive their showers for many reasons such as skin hygiene, prevent sores and infection, dignity of the resident to be clean. CNA C said she reported to the nurse if bathing was not completed. CNA C said she had her own log on for the computer system. CNA C said no one shared passwords/log on information. CNA C said she never charted for any other staff member at any time. CNA C said employees were issued a log on to the computer at time of hire. During an interview on 05/28/2023 at 4:00 PM, LVN F said the CNA should report to the charge nurse when bathing had not been accomplished that was assigned to their shift. LVN F said it was the charge nurse's responsibility to follow up on refusals or baths that were not completed after communicated by the CNAs. LVN F said he expected the residents to receive their scheduled showers to prevent infections, maintain skin integrity, and maintain hygiene. LVN F said there was a shower schedule posted at the nurse's station to let the CNAs know who needed a shower on what day and shift. LVN F said all staff were issued computer access upon hire. LVN F said all staff were expected to complete their own charting at the time it occurred. LVN F said she had not heard of anyone charting for another staff member. During an interview on 05/28/2023 at 4:15 PM, LVN G said she had worked for the facility for approximately 1 week and 3 days. LVN G said she had her own computer log on and access upon her first day at the facility. LVN G said no other employee completed any charting for her. LVN G said the CNA should report to the charge nurse when bathing had not been accomplished that was assigned to their shift. LVN F said it was the charge nurse's responsibility to follow up on refusals or baths that were not completed after it was communicated by the CNAs. LVN F said sometimes outreach to a family member was warranted and all the efforts documented. LVN F said she expected the residents to receive their scheduled showers to prevent infections, maintain skin integrity. LVN F said there was a shower schedule posted at the nurse's station to let the CNAs know who needed a shower on what day and shift. LVN F said ultimately if showers and bathing are un-resolved she notified the DON. During an interview on 05/28/2023 at 04:30 PM, the DON said it was the CNAs responsibility to give the residents their showers. The DON said there was a shower list that identified what resident received a shower on which day and shift. The DON said the CNAs performed showers on the residents, but any of the nursing staff could and should perform showers when needed. The DON said she expected the CNAs to communicate with the charge nurses daily to ensure resident's needs were being met. The DON said if a resident refused she expected staff to try again a couple times or send a different staff member to ask the resident. The DON said if a resident continued to refuse, she expected staff to report the refusal to the family and document the refusal. The DON said she was responsible to ensure the oversight of residents being bathed and showered appropriately according to the residents Plan of Care. The DON said the importance of the residents receiving their scheduled showers was to maintain dignity, hygiene, skin integrity, skin inspections and prevent skin infections. The DON said staff were not allowed to share log on information for any reason. Record review of the facility's policy titled Activities of Daily Living (ADLs), Supporting revised February 2020 indicated, . Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming, and personal and oral hygiene . Appropriate care and services will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with: a. hygiene (bathing, dressing, grooming, and oral care) .
May 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents receive treatment and care in ac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice for 1 of 5 (Resident #1) residents reviewed for quality of care. The facility failed to ensure Resident #1 was taken to his vascular surgeon appointment for evaluation of his impaired blood circulation (flow) to his lower extremities (legs). This failure could place residents at risk for not receiving appropriate care and treatment to prevent complications such as infections, gangrene, and amputation (removal). Findings included: Record review of Resident #1's face sheet, dated 05/13/23, revealed a [AGE] year-old male readmitted to the facility on [DATE] with diagnoses which included heart failure (the heart muscle does not pump blood as well as it should to meet the body's needs for blood and oxygen), diabetes ( high blood sugar in the blood) with neuropathy (weakness, numbness, and pain from nerve damage usually in hands and feet), end stage renal disease (kidneys unable to filter toxins from the body), dependent on dialysis (dialysis filters toxins from the body), partial amputation of penis (removal of part of the penis), Fournier gangrene (necrotic-dead tissue-infection of penis) and atherosclerotic heart disease (buildup of fats in the heart vessels causing obstruction of blood flow). Record review of Resident #1's MDS admission assessment dated [DATE] revealed he had a BIMS score of 15, which indicated his cognition was intact. Resident #1 required limited assistance of one person with most ADL's but required total assistance for locomotion on and off the unit and extensive assistance of one person with bathing. The MDS assessment revealed Resident #1 had 2 unstageable pressure ulcers and was receiving dressings to his feet. Record review of Resident #1's care plan dated 5/13/23 revealed he was at risk for skin breakdown with actual pressure ulcers, diabetic ulcer, and surgical wound. Resident #1 had cardiovascular disease with interventions to assess for changes in lower extremity (legs) edema or cold extremities. Record review of Resident #1's Consolidated Order report dated 5/17/23 revealed he was receiving wound care treatments to left posterior calf, left heel, left great toe, right posterior calf, right heel, right ankle, and penis. Record review of Resident #1's Doppler study of right extremity arteries (measures blood flow of lower leg) dated 4/24/23 revealed: 1) he had no flow visualized in the posterior tibial artery (PTA-supplies blood to the back of the lower leg), likely occlusion; 2) blood flow velocity (rate) was decreased in the arteries below the knee, likely mild peripheral arterial disease. Record review of Resident #1's Doppler study of left extremity arteries dated 4/28/23 revealed he had moderate to severely diminished flow in the posterior tibial artery and anterior tibial artery (ATA-supplies blood to the front of the lower leg). Record review of Resident #1's Nurses Notes dated 4/26/23 revealed LVN E received a call from the vascular surgeon's office with an appointment for Resident #1 on May 12, 2023, at 9:30 AM. LVN E documented she notified the resident's family member , the facility driver, and the nurse practitioner of the appointment. Record review of Resident #1's Nurses Notes dated 5/12/23 revealed LVN D said she was informed by the SW that Resident #1 had missed his appointment with the vascular surgeon and the appointment was not on the VD calendar book. LVN D documented the appointment was rescheduled to 5/19/23 at 8:00 AM, the appointment was placed on the VD calendar book, and the family was notified of the new appointment. Record review of the facility's VD calendar book for 5/12/23 revealed Resident #1 was not listed on the calendar for an appointment with the vascular surgeon. There was documentation in the VD calendar book for Resident #1 to have an appointment with the vascular surgeon on 5/19/23 at 8:00 AM. During an interview on 5/13/23 at 12:43 PM, Resident #1's representative said she had called the SW the morning of 5/12/23 to remind the facility of Resident #1's appointment with the vascular surgeon to make sure he was ready to go. Resident #1's representative said the SW worker said they would make sure Resident #1 made it to his appointment. Resident #1 said she called back that afternoon and found out Resident #1 was not on the van schedule, and he did not make it to his appointment that was at 9:30 AM. During an observation and interview on 5/13/23 at 3:35 PM, Resident #1 was lying in bed. Resident #1 said he had gone to dialysis and had been back for a little while. Resident # 1 said he did not remember if he had an appointment with a vascular surgeon on 5/12/23 or if he had missed an appointment. During an interview on 5/13/23 at 3:39 PM, LVN A said she had worked at the facility for ten years. LVN A said when she was notified a resident had an appointment, she would let the family know and the VD know, and she would write it down on the VD calendar book, plus she would put the appointment on the nurses' 24-hour report. LVN A said the VD would usually notify the family prior to the appointment to remind the family of the time of the appointment, so a family member could meet the resident at the appointment. LVN A said if a family member was not able to go with the resident, then the facility would arrange for a staff member to go with the resident to the appointment. LVN A said the nurse was responsible for ensuring the resident's appointment was written in the VD book and the VD checked the VD book daily. LVN A said if an appointment was not written in the VD book, the appointment could be missed if the nurse did not catch it from the 24-hour report. During an interview on 5/13/23 at 3:55 PM, LVN B said once she was notified a resident had an appointment, she would write the appointment in the VD calendar book. LVN B said the nurses were responsible for ensuring residents made it to their scheduled appointments. LVN B said they utilize a 24-hour report and report off to the next shift until the appointment was completed. LVN B said if the appointments were not written in the VD calendar book, then it would be a problem and most likely the appointment would be missed if the appointment had not been communicated to staff in another way. LVN B said it could be detrimental to a resident with circulation issues if they missed an appointment with a vascular surgeon, depending on the severity of circulation issue and health status, the resident could lose their leg or life, if it got that bad. During an interview on 5/13/23 at 4:44 PM, CNA G said she had worked at the facility for five years and she had worked on the 100 hall on 5/12/23. CNA G said the nurse notified the CNAs the day before a resident had an appointment and the morning of the appointment to let them know to have the resident ready to go to the appointments. CNA G said she relied on the nurse to tell her who had appointments, but sometimes the VD would let her know of resident's upcoming appointments. CNA G said she was not told Resident #1 had an appointment on 5/12/23 until around 11:00 AM and it was already too late, and the nurse had to reschedule his appointment. During an attempted phone interview on 5/13/23 at 5:01 PM, LVN E did not answer the phone and a voicemail was left. LVN E did not return the call. During a phone interview on 5/13/23 at 5:08 PM, LVN D said when she was notified of a resident having an appointment, she would write the appointment in the VD calendar book, would put it on the 24-hour report, and would write a nurse's note related to the appointment. LVN D said the VD calendar book was always open at the nurse's station and she checked it daily, so she could relay to the CNAs and oncoming staff of the resident's upcoming appointments. LVN D said she was not aware Resident #1 had an appointment with the vascular surgeon until about noon on 5/12/23. LVN D said the SW told her Resident #1 had an appointment with the vascular surgeon at 2:00 PM on 5/12/23 and she went and told the CNAs to get him ready to go to his appointment. LVN D said a short time later the SW came back and said the appointment was at 9:30 AM 5/12/23 and he had already missed it. LVN D said she immediately called the vascular surgeon's office to reschedule the appointment, but the soonest they could reschedule the appointment was for 5/19/23 at 8:00 AM. LVN D said Resident #1 had circulatory problems and was going to the vascular surgeon for a consult for surgery. LVN D said Resident #1's 5/12/23 appointment was not on her 24-hour report, and it was not on the VD calendar book. LVN D said resident's appointments had to be written in the VD calendar book or no one would know the resident had an appointment. LVN D said it was the responsibility of the nurse's, CNAs, and the VD to ensure residents made it to their scheduled appointments. During an interview on 5/13/23 at 5:20 PM, RN F said she used to be the DON at the facility until a year ago, but she had been back at the facility since March 2023 as the MDS Coordinator. RN F said she occasionally worked on the floor if needed. RN F said the nurses, the CNAs, and the VD were responsible for ensuring residents made it to their appointments. RN F said the appointments should be written down in the VD calendar book and the appointment should be on the 24-hour report to communicate to oncoming staff. RN F said the VD checked the VD calendar book daily and would often remind the nurses of the upcoming appointments to find out if family or staff would be going to the appointment with the resident. RN F said if the appointment was not written in the VD calendar book, there was the potential the resident would not make it to the appointment if it had not been communicated in another way. RN F said missing an appointment with the vascular surgeon, depending on the status of the circulation issue, it could delay the treatment of the resident. During a phone interview on 5/13/2023 at 5:32 PM, the VD said the nurses were supposed to notify him and write the appointments in the VD calendar book. The VD said he looked at the VD calendar book multiple times daily and called family to remind them of upcoming appointments or the staff coordinator if a staff member would need to go with the resident. The VD said he also reminded the nurses of upcoming appointments to get the details of the appointment. The VD said he did not recall being told Resident #1 had an appointment on 5/12/23 at 9:30 AM. The VD said if the appointment was not written in the VD calendar book, he would not know about it. The VD said he was told on 5/12/23 at about 2:00 PM Resident #1 had an appointment earlier that morning and had missed it, but the VD said he did not know anything about the appointment. The VD said if the appointment was not in the calendar book, he would not have a clue about the appointment. During an interview on 5/13/2023 at 5:40 PM, the Administrator said the nurses were responsible for writing the appointments on the VD calendar, putting it on the 24-hour report, and documenting it in the nurses' notes. The Administrator said it was the nurses' responsibility to ensure the resident was ready to go to their appointments, along with the CNA, and the VD, but she was ultimately responsible. The Administrator said they discuss upcoming appointments in their daily stand-up clinical meetings. The Administrator said it was not common for them to miss a resident's appointment because they utilize the 24-hour reports, the VD calendar book, and the daily clinical stand-up meetings. The Administrator said she was told about noon on 5/12/23 of Resident #1 having an appointment with the vascular surgeon at 2:00 PM that day, so she arranged transportation through their alternate transport company and then found out the appointment was for that morning and had already been missed. The Administrator said Resident #1 was a complex resident with many health issues. The Administrator said if Resident #1 had an appointment scheduled with the vascular surgeon, she would have expected the staff to ensure he made it to his appointment as scheduled. During a phone interview on 5/13/2023 at 5:47 PM, the SW said Resident #1's family member called her on 5/12/23 at 12:19 PM (per her call log) to remind them of the resident's 2:00 PM appointment with the vascular surgeon. The SW said she checked the VD calendar book, and it was not written on the calendar. The SW said she told the Administrator she did not know how they missed not putting his appointment on the VD calendar book, but Resident #1 had an appointment with the vascular surgeon at 2:00 PM. The SW said the Administrator arranged alternate transportation for him to go at 2:00 PM. The SW said Resident #1's family member called her back at 12:27 PM (per her call log) and said she had called the vascular surgeon's office and the appointment was for 9:30 AM and he had already missed the appointment. The SW said the nurse on duty 5/12/23 called the vascular surgeon's office and rescheduled the appointment for the earliest date of 5/19/23 at 8:00 AM. The SW said she made sure the appointment was put on the VD calendar book and on the 24-hour report. Record review of the facility's policy titled, Non-pressure Wounds : Arterial Insufficiency ulcers (Also known as Arterial Ischemic Wounds dated July 2018, revealed . arterial insufficiency ulcers were managed in accordance with professional guidelines . arterial insufficiency may be known as PAD or Peripheral Arterial Disease . common traits of PAD were narrowing and hardening of vessels and reduced blood flow and loss of elasticity and ability to constrict and dilate in response to tissue need for oxygen . more common in people with diabetes . ulceration that occurs as the result of arterial occlusive disease when non-pressure related disruption or blockage of the arterial blood flow to an area causes tissue necrosis (death) . arterial/ischemic ulcers may be present with moderate to severe peripheral vascular disease . arterial ulcer usually occurred in the distal portion of the lower extremity and may be over the ankle or bony areas of the foot . increased susceptibility to infection on arterial wounds . management of arterial ulcerations were a complicated process . medical involvement and diagnostic procedures such as arterial flow studies, vascular surgeon consultation . were integral parts of management . re-establish vascular channels with by-pass surgery . medications to support blood flow . anticoagulants (blood thinner) . vasodilator (dilates vessels) .
Feb 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to treat each resident with respect and dignity and pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to treat each resident with respect and dignity and provide care in a manner that promotes maintenance or enhancement of his or her quality of life for 1 of 4 residents (Residents #1) reviewed for resident rights. CNA E did not sit as she assisted Resident #1 with dining. CNA E did not refrain from talking on her cell phone while she assisted Resident #1 with dining. The facility did not ensure Resident #1 was clothed in his personal clothing. These failures could place residents at risk for diminished quality of life, loss of dignity and loss of self-worth. Findings included: Record review of Resident #1's consolidated physician's orders dated 2/10/23 indicated he was [AGE] years old admitted to the facility on [DATE] with diagnoses including Hemiplegia or hemiparesis (hemiplegia refers to a severe or complete loss of strength, whereas hemiparesis refers to a relatively mild loss of strength) following cerebral infarction (stroke) affecting the left non-dominant side, type II diabetes, shortness of breath, nausea/ vomiting, and depression. Record review of Resident #1's MDS dated [DATE] indicated Resident #1 was usually understood and usually understood others. The MDS indicated Resident #1 had severe cognitive impairment (BIMS of 5). The MDS indicated he had no behavior of rejecting care during the 7 days look back period. The MDS indicated he required extensive assistance with bed mobility, transfers, locomotion in his wheelchair, dressings, eating, toilet use, and personal hygiene. The MDS indicated Resident #1 was completely dependent on staff for bathing. The MDS indicated Resident #1 was always incontinent of bowel and bladder. Record review of Resident #1's care plan revised on 11/15/22 indicated Resident #1 had a self-care deficit. The care plan interventions included to give the resident as many choices as possible about care and provide assistance with self-care as needed. During an observation on 2/8/23 at 11:10 a.m. revealed Resident #1 laid in his bed wearing a hospital gown. During an observation on 2/8/23 at 12:45 p.m. revealed the door to Resident # 1's door was open. CNA E stood at Resident #1's bedside. CNA E said loudly Well what are you going to then?. A few moments later CNA E again said, Well what are you going to then? and then said I gotta go. The surveyor entered the room. CNA E continued to stand at Resident #1's bedside and fed him several bites from his food tray. During an observation and interview on 2/8/23 at 2:50 p.m. revealed Resident #1 laid in his bed wearing a hospital gown. Resident #1 said he did not want to wear a hospital gown. Resident #1 said his family member had brought him some clothes and pointed at the armoire. There were multiple personal clothing items hanging in the armoire. Resident #1 said he guessed he had to wear the gown because that was what they (facility staff) put on him. Resident #1 could not say how long he had been wearing the hospital gown or who had placed the hospital gown on him. Resident #1 said CNA E talked on the phone while she fed him today (2/8/23) and felt it was rude. During an interview on 2/10/23 at 10:28 a.m., CNA G said there was no reason for a resident to have been in a hospital gown. CNA G said the facility had clothes that were donated for resident use if a resident did not have any personal clothes available. CNA G said if a resident did not want to wear a hospital gown and was placed in hospital gown, it could take away the resident's dignity. CNA G said CNAs should not stand while feeding a resident because it could cause the resident to feel intimidated. CNA G said another reason CNAs should not stand while feeding a resident was to ensure the resident did not have any signs of aspiration (when food, liquid, or other material enters a person's airway and eventually the lungs by accident). CNA G said under no circumstance should a CNA take a personal phone call while he/she administered resident care. CNA G said to take a personal call during the administration of patient care was not only disrespectful but would also divert attention away from the resident. During an interview on 2/10/23 at 10:46 a.m., CNA E said she should not have stood while feeding Resident #1. CNA E said she should have sat at Resident #1's bedside while she assisted him with eating because it was more respectful than standing. CNA E said she stood while she fed Resident #1 because she was in a hurry. CNA E said she did not notice Resident #1 was wearing a hospital gown and indicated he should have been wearing his personal clothes. CNA E said she should not have taken the personal call while she assisted Resident #1 but did so because she had a family situation. During an interview on 2/10/23 at 12:00 p.m., the DON said she expected staff to sit while they assisted residents with eating in order to promote respect and safety. The DON said it was not acceptable for a resident to be in a hospital gown and to do so (place a resident in a hospital gown) could affect the resident's dignity. The DON said it was not acceptable for staff to have taken a phone call while assisting a resident. The DON said she expected staff to go to the break room or their car if they had to take a phone call. The DON said a staff member taking a phone call in front of a resident was a dignity issue and could also confuse the resident. During an interview on 2/10/23 at 2:30 p.m., the Administrator said she expected staff to ensure residents were clothed in their personal clothing if it was the resident's preference. The Administrator said she expected staff to ensure respect and dignity were provided to residents. The Administrator indicated taking personal phone calls during resident care activities and standing while feeding a resident did not promote respect and dignity. Record review of the undated facility policy and procedure titled, Exercise of Rights reflected, Policy Statement- Residents have freedom of choice, to the maximum extent possible, about how they wish to live their everyday lives and receive care, subject to our facility's rules and regulations affecting resident conduct and those regulations governing protection of resident health and safety
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure necessary services to maintain good grooming a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure necessary services to maintain good grooming and personal hygiene for a resident who is unable to carry out activities of daily living were provided for 2 of 4 residents reviewed for activities daily living (Resident #2 and Resident #5) The facility did not clean or trim the nails of Resident #2 and Resident #5. The facility failed to promptly respond to Resident #2 and Resident #5's call lights who were ADL dependent. These failures could place dependent residents at risk of poor hygiene, infections, injuries and unmet needs. Findings included: Record review of Resident #2 's consolidated physician's orders dated 2/10/23 indicated he was [AGE] years old admitted to the facility on [DATE] with diagnoses including respiratory failure, colon cancer, diabetes, and pulmonary fibrosis (lung disease that occurs when lung tissue becomes damaged and scarred). Record review of Resident #2's MDS dated [DATE] indicated Resident #2 made himself understood and usually understood others. The MDS indicated Resident #2 had moderately impaired cognitive function (BIMS of 10). The MDS indicated he had no behavior of rejecting care. The MDS indicated he required limited assistance with locomotion in his wheelchair, supervision only with toilet use and eating. The MDS indicated he required extensive assistance with dressing, personal hygiene and bathing. The MDS indicated bed mobility had only occurred once or twice during the 7 days look back period. The MDS indicated transfers and walking had not occurred during the 7 days look back period. Record review of Resident #2's care plan dated 12/7/22 indicated his ADL dependency was not specifically addressed. During an observation on 2/8/23 at 11:15 a.m. revealed Resident #2 laid in his bed. The nails to both his hands were long (approximately 1 centimeter past the end of his fingers). There was a dark brown substance under all of his nails. During an interview and observation on 2/8/23 at 2:44 p.m. revealed Resident #2 sat in his bed. The nails to both his hands were long (approximately 1 centimeter past the end of his fingers). There was a dark brown substance under all of his nails. Resident #2 said he had been at the facility approximately 2 months. He said no one had offered to trim and clean his nails since he had been at the facility. During an observation and interview on 2/9/23 at 9:05 a.m. revealed Resident #2 sat in his wheelchair. His nails were long (approximately 1 centimeter past the end of his fingers). There was a dark brown substance under several of the nails. CNA F was making his bed. CNA F said nail care was usually done on shower days by the CNAs. CNA F indicated she had just administered a shower to Resident #2. CNA F said nurses trimmed the nails of diabetic residents. During an observation on 2/9/23 at 11:17 a.m. revealed Resident #2 was in therapy sitting in his wheelchair. CNA F stood at his side viewing his nails. The nails to both his hands were long (approximately 1 centimeter past the end of his fingers). There was a dark brown substance under all of his nails. During an interview on 2/9/23 at 11:18 a.m., CNA F said she did not know if Resident #2 was a diabetic. CNA F said she cleaned Resident #2's nails in the shower by washing over the top of his hands but indicated she did not clean under his nails. During an interview on 2/9/23 at 9:50 a.m., RN C said she worked the hall on which Resident #2 resided on 2/8/23. RN C said there was no set schedule for diabetic nail care and nurses just performed the care as it needed to be done. RN C said no CNAs had reported to her that any diabetic resident needed nail care yesterday (2/8/23). RN C said Resident #2's nails were very thick and would have to be soaked before they could be cut. RN C said that might be why the nail care had not been performed. RN C said it was important to ensure nail care was completed to prevent infection. During an interview on 2/10/23 at 10:46 a.m., CNA E said she regularly worked the hall that Resident #2 resided on. CNA E said CNAs and nurses were responsible to ensure residents nails were cleaned and trimmed. CNA E said nurses performed nail care for diabetic residents. CNA E said there was no set schedule for CNAs to perform nail care and indicated she performed nail care when she saw it needed to be done. CNA E said if she saw nail care was needed for a diabetic resident, she would notify the nurse. CNA E said she could not remember if she notified RN C that nail care was needed for Resident #2. CNA E said it was important to ensure nail care was completed to maintain resident hygiene. 2. Record review of Resident #5's consolidated physician orders dated 2/10/23 indicated he was [AGE] years old admitted to facility on 1/16/23 with diagnoses including atherosclerotic heart disease (heart disease caused by the buildup of fats, cholesterol and other substances in and on the artery walls), and rheumatoid arthritis (chronic progressive disease-causing inflammation in the joints and resulting in painful deformity and immobility) and dementia. Record review of Resident #5's MDS dated [DATE] indicated Resident #5 usually understood and usually made himself understood. The MDS indicated he had moderately impaired cognitive function (BIMS of 9). The MDS indicated he had no behavior of rejecting care. The MDs indicated transfers had only occurred once or twice during the 7 days look back period. The MDS indicated locomotion in his wheelchair had not occurred during the 7 days look back period. The MDS indicated he required limited assistance with walking in his room and eating. The MDS indicated he required extensive assistance with bed mobility, dressing, toilet use, personal hygiene and bathing. Record review of Resident #5's care plan revised on 2/1/23 indicated his ADL dependency was not specifically addressed. During an observation and interview on 2/8/23 at 3:45 p.m. revealed Resident #5 laid in his bed. His nails were long (approximately 1/2 centimeter past the end of his fingers). There was a dark brown substance under several (more than 2 nails on each hand but less than 5 nails of each hand) nails to each hand. Resident #5 said he wanted his nails to be cleaned and trimmed. Resident #5 said he did not know when his nails were last cleaned and trimmed. During an interview on 2/9/23 at 9:50 a.m., RN C said she worked the hall on which Resident #5 resided on 2/8/23. RN C said CNAs were responsible to perform nail care for non-diabetic residents. RN C said there was no set schedule for CNAs to perform nail care and indicated CNAs were to perform the nail care as needed. RN C said it was important to ensure nail care was completed to prevent infection. During an observation on 2/10/23 at 9:32 a.m. revealed Resident #5 laid in his bed. His nails were long (approximately 1/2 centimeter past the end of his fingers). There was a dark brown substance under several (more than 2 nails on each hand but less than 5 nails of each hand) nails to each hand. During an interview on 2/10/23 at 10:28 a.m., CNA G said residents were to have their nails cleaned and trimmed on shower days by CNAs. CNA G said resident nails were to be cleaned and trimmed as needed in between shower days. CNA G said it was important to ensure nail care was done to avoid infection and unintentional injury (scratches and skin tears). During an interview on 2/10/23 at 10:46 a.m., CNA E said she regularly worked the hall that Resident #5 resided on. CNA E said CNAs and nurses were responsible to ensure residents nails were cleaned and trimmed. CNA E said nurses performed nail care for diabetic residents and CNAs performed nail care for non-diabetic residents. CNA E said there was no set schedule for CNAs to perform nail care and indicated she performed nail care when she saw it needed to be done. CNA E said she did not recall performing nail care for Resident #5 but indicated she would have cleaned and trimmed his nails if she noticed they were long and dirty. CNA E said it was important to ensure nail care was completed to maintain resident hygiene. During an interview on 2/10/23 at 12:00 p.m., the DON said she expected CNAs to ensure nail care was completed for non-diabetic residents as it was needed. The DON said she expected nurses to perform nail care for diabetic residents as it was needed. The DON said it was important to ensure nail care was done to prevent unintentional injuries (such as scratches) and prevent infections. During an interview on 2/10/23 at 2:30 p.m., the Administrator said she expected staff to ensure resident's nails were cleaned and trimmed. Record review of the facility policy and procedure titled Bathing revised on 02/12/20 reflected, .Tasks commonly completed during the bathing process .Report abnormal findings to the nurse in charge .needs shall be discussed with the resident and responsible party during care plan meetings with the interdisciplinary team in order to identify and implement proper hygiene habits and promote resident rights and dignity The policy and procedure did not specifically address nail care. A policy and procedure for nail care was requested but not received. 3. During an observation on 2/8/23 at 2:44 p.m. revealed Resident #5 could be heard across the hall yelling Somebody come help me. During an observation on 2/8/23 at 2:47 p.m. revealed Resident #2 pushed his call light in order to obtain assistance to get up. During a continuous observation on 2/8/23 from 2:47 p.m. to 3:15 p.m. revealed Resident #5's call light dome remained lit up and the call light alarm was audible until 3:12 p.m. Resident #5 continued to yell intermittently for help from 2:47 p.m. to 3:15 p.m. Resident #2's call light dome remained lit up and the call light alarm was audible until 3:15 p.m. Resident #5's room was directly adjacent to Resident #2's room. During an observation on 2/8/23 at 2:51 p.m., revealed Receptionist I walked by both Resident #2 and Resident #5's rooms as Resident #5 yelled out. The call light domes for both Resident #2 and Resident #5's rooms were visibly lit up and the call light alarms were audible. During an observation on 2/8/23 at 2:52 p.m. revealed LVN J walked by both Resident #2 and Resident #5's rooms pushing a treatment cart. The call light domes for both Resident #2 and Resident #5's rooms were visibly lit up and the call light alarms were audible. During an observation on 2/8/23 at 2:55 p.m. revealed Admissions Director K walked by both Resident #2 and Resident #5's rooms as Resident #5 yelled out Help. The call light domes for both Resident #2 and Resident #5's rooms were visibly lit up and the call light alarms were audible. During an observation on 2/8/23 at 2:57 p.m. revealed an unidentified staff member in a khaki-colored polo pushed a red hand truck/ appliance dolly (tool to move heavy items) by both Resident #2 and Resident #5's rooms. The call light domes for both Resident #2 and Resident #5's rooms were visibly lit up and the call light alarms were audible. During an observation on 2/8/23 at 2:58 p.m. revealed Housekeeper L stood in the hallway, 2 rooms down from Resident #2 and Resident #5's rooms. Housekeeper L stood in front of his housekeeping cart with his back toward the surveyor. His head was bent down as if he were looking at something in front of him. During an observation on 2/8/23 at 3:02 p.m. revealed CNA H walked by both Resident #2 and Resident #5's rooms. The call light domes for both Resident #2 and Resident #5's rooms were visibly lit up and the call light alarms were audible. During an observation on 2/8/23 at 3:12 p.m. revealed Maintenance Personnel M answered Resident # 5's call light. During an observation on 2/8/23 at 3:15 p.m. revealed CNA H answered Resident #2's call light. During an interview on 2/8/23 at 3:16 p.m., maintenance personnel M said answering call lights was everyone's (all staff's) responsibility. Maintenance Personnel M said he may not be able to get/do exactly what the resident requested/needed. Maintenance Personnel M said he could ensure there was not an emergency and notify the nurse of the resident request/need. Maintenance Personnel M said Resident #5 said he just wanted to go home. During an interview on 2/8/23 at 3:17 p.m., CNA H said anyone could answer a call light. CNA H said even if the staff were not clinical, they can and should respond to a call light. CNA H said non-clinical staff should check on call lights because there could be an emergency, or the resident might have a simple request. CNA H said she did not immediately check on the call lights because she had just came onto her shift. CNA H said she should have checked on the call lights the first time she went by and notified the residents she would be right back. CNA H said Resident #2 needed help to get up. During an interview on 2/8/23 at 3:18 p.m., Housekeeper L said he had worked at the facility since November 2022. Housekeeper L said he noticed the call lights going off but had not been given any instructions regarding call lights. Housekeeper L said he was not sure if he was supposed to answer call lights. During an interview on 2/8/23 at 3:29 p.m., Admissions Director K said she had worked at the facility for approximately 3 years. Admissions Director K said any staff could check on a call light, but some residents call out or yell out like every 10 minutes. Admissions Director K said even for the residents that frequently call out she would still check on them. Admissions Director K said she was not sure if Resident #2 and Resident #5 were residents that called out frequently. Admissions Director K said staff had to respond to call lights because the resident might actually need help. Admissions Director K said she did see Resident #2 and Resident #5's call lights when she walked by. Admissions Director K said she did hear Resident #5 yell as she walked by his room. When asked why she did not respond to the call lights or Resident #5's yell for help Admissions Director K said I want to say in my heart of hearts it's because I didn't think they needed Admissions Director K stopped mid-sentence and then said but I can't say that. Admissions Director K then said there was no excuse for not having stopped and checked on Resident #2 and Resident #5's call lights. During an interview on 2/8/23 at 3:35 p.m., LVN J said she did not remember walking by Resident #2 and Resident #5's rooms with her cart. LVN J said she certainly would have stopped and checked on the call lights had she noticed they were going off. LVN J said we (all staff) were responsible for answering call lights. During an interview on 2/9/23 at 10:19 a.m., Receptionist I said she use to be a CNA and had worked at the facility for 2 ½ years. Receptionist I said all staff members were responsible for answering call lights. Receptionist I said it was important to respond to call lights because it could be an emergency. Receptionist I said if the request were something simple, non-clinical staff can assist them or notify the nurse. Receptionist I said she did not remember walking past Resident #2 and Resident #5's call lights yesterday (2/8/23). Receptionist I said she did not remember Resident #5 yelling out for help. Receptionist I said she would have answered the call lights had she noticed them going off. During an interview on 2/10/23 at 12:00 p.m., the DON said all staff clinical or not, were responsible for responding to resident call lights. The DON indicated it was unacceptable that call lights remained unanswered for over 20 minutes while multiple staff members walked by. During an interview on 2/10/23 at 2:30 p.m., the Administrator said she expected all staff to respond to resident call lights in order to ensure resident needs were met. Record review of the facility policy and procedure titled, Call Lights-Answering, revised on 02/12/20 reflected, Standard of Practice: The staff will provide an environment that helps meet the resident's needs by answering call lights appropriately. Procedures: (1) Respond to patients/resident's call lights and emergency lights in a timely manner . (5) If unable to complete the request, do not turn off the call light; the call light will remain on until the service is completed .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure a resident who is fed by enteral means receives ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to ensure a resident who is fed by enteral means receives the appropriate treatment and services to prevent complications of enteral feeding for 1 of 1 residents reviewed for tube feeding management (Resident #4). The facility failed to ensure Resident #4's tube feeding formula was labeled with the time and date it was started. This failure could place residents receiving tube feedings at risk of gastrointestinal disturbances (relating to the stomach and the intestines), and bacterial infection. Findings included: Record review of the Resident #4's consolidated physician's orders dated 2/10/23 indicated he was [AGE] years old and readmitted to the facility on [DATE] with diagnoses including quadriplegia (paralysis of all four limbs), colostomy (surgical operation in which a piece of the colon is diverted to an artificial opening in the abdominal wall so as to bypass a damaged part of the colon) status, gastrostomy (an opening into the stomach from the abdominal wall, made surgically for the introduction of food) status, dysphagia (difficulty swallowing), and shortness of breath. Record review of Resident #4's MDS dated [DATE], indicated Resident #4 sometimes made himself understood and usually understood others. The MDS indicated Resident #4 had short-term and long-term memory problems. The MDS indicated Resident #4 had moderately impaired cognitive decision-making skills. The MDS indicated Resident #4 had an active diagnosis of non-traumatic spinal cord dysfunction, quadriplegia, and history of CVA, TIA or stroke. The Nutritional approaches section of the MDS did not address Resident #4's feeding tube. Record review of Resident #4's care plan revised on 1/20/23 indicated Resident #4 received enteral feedings. The care plan interventions included to monitor the tolerance of tube feedings and provide automatic water flush via the tube feeding pump. During an observation on 2/8/23 at 11:00 a.m. revealed Resident # 4 laid in his bed. His tube feeding ran at 60 ml/hr (milliliters per hour). There was no time, date, initials or resident identification information on the formula bag, the formula tubing, the water bag, or the water tubing. Between the formula bag and the water bag hung an empty bag that was dated 2/6/23. There was a dry, crusting light brown substance at the bottom of the empty bag. During an observation on 2/8/23 at 1:00 p.m. revealed Resident # 4 laid in his bed. His tube feeding ran at 60 ml/hr (milliliters per hour). There was no time, date, initials or resident identification information on the formula bag, the formula tubing, the water bag, or the water tubing. Between the formula bag and the water bag hung an empty bag that was dated 2/6/23. There was a dry, crusting light brown substance at the bottom of the empty bag. During an observation on 2/8/23 at 3:00 p.m. revealed Resident # 4 laid in his bed. His tube feeding ran at 60 ml/hr (milliliters per hour). There was no time, date, initials or resident identification information on the formula bag, the formula tubing, the water bag, or the water tubing. Between the formula bag and the water bag hung an empty bag that was dated 2/6/23. There was a dry, crusting light brown substance at the bottom of the empty bag. During an interview on 2/9/23 at 9:30 a.m., LVN B said she took care of Resident #4 yesterday but had not hung his tube feeding. She said the tube feeding should have been dated, initialed and timed. LVN B said the tube feeding could only hang for 24 hours. She said if it was not dated and timed it was hard to say how long the tube feeding had hung. LVN B said usually Resident #4's tube feeding ran continuously except for a 2 hour down time. LVN B said usually the tube feeding was changed on the night shift but indicated there had been times she had to change it on her shift (6:00 a.m. -6:00 p.m.). LVN B said the reason the change ended up on her shift at times could be because the down time went longer than 2 hours or the feeding had to be held due to a large residual volume (gastric residual volume refers to the volume of fluid remaining in the stomach at a point in time during enteral nutrition feeding. Nurses withdraw this fluid via the feeding tube by pulling back on the plunger of a large [usually 60 mL] syringe at intervals typically ranging from four to eight hours). LVN B said again, that was why it was important to date and time the tube feeding when it was hung to ensure it did not hang greater than 24 hours. LVN B said if the tube feeding hung longer than 24 hours the formula could spoil and could cause Resident #4 to get sick. LVN B said the tubing was not usually labeled because it came as a set with the tube feeding and water flush. During an interview on 2/9/23 at 9:50 a.m., RN C said nurses should time, date and initial any medications administered to a resident. RN C said that included tube feedings and water flushes. RN C said Resident #4's tube feeding should have been properly labeled to ensure the tube feeding did not hang longer than 24 hours. LVN B said if the tube feeding hung longer than 24 hours the formula could sour and could cause GI. During an interview on 2/10/23 at 12:00 p.m., the DON said she expected nurses to time, date and initial any medications administered to a resident that cannot be completely administered by the nurse while in the room (such as IV medications/fluids and tube feedings). The DON said one reason it was important for said Resident #4's tube feeding to have been properly labeled was to ensure the tube feeding did not hang longer than 24 hours. The DON said if the tube feeding hung longer than 24 hours the formula could go bad, and Resident #4 could get sick. During an interview on 2/10/23 at 2:30 p.m., the Administrator said she expected nurses to follow policy and procedure regarding the administration of tube feedings. The facility policy and procedure titled Enteral Nutrition For Closed System Nasogastric, Nasointestinal, Gastric and Jejunal Feeding Tubes, revised on 01/12/20 reflected, Standard of Practice: Enteral Nutrition therapy will be performed in a safe manner by a qualified license nurses according to standard practice guidelines .Procedure: .(11) Label formula container with the resident's name, room, date, starting time, rate (ml/hr) and your initials
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who need respiratory care are pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who need respiratory care are provided with such care, consistent with professional standards of practices for 3 of 22 residents (Resident #6, Resident #7 and Resident #4) reviewed for respiratory care. The facility failed to ensure Resident #6 and Resident #7's oxygen tubing and humidifier bottles were dated per the facility's policy. The facility failed to change Resident #6's oxygen tubing and humidifier bottle every Wednesday per the physician's orders. The facility failed to change Resident #6 and Resident #7's nebulizer mask and tubing per the facility's policy. The facility failed to ensure Resident #6 and Resident #7's nebulizer, mask and tubing were dated per the facility's policy. The facility did not ensure Resident #4's suction canister was emptied when it was ¾ full. The facility failed to ensure Resident #4's suction device, tubing, and suction canister were not dated. These failures could place residents at risk for of respiratory infections. Findings included: 1.Record review of Resident #6's face sheet dated 2/8/23 revealed Resident #6 was an [AGE] year-old female, and was admitted to the facility on [DATE] with diagnoses of COPD (chronic obstructive pulmonary disease- constriction of the airways and difficulty breathing), atrial fibrillation (irregular and often rapid heart rate that causes poor blood flow), orthostatic hypotension (type of low blood pressure that occurs when standing up from sitting of lying down), and pain. Record review of Resident #6's quarterly MDS dated [DATE] revealed Resident #6 had a BIMS of 12, which indicated she was cognitively intact. Resident #6 required limited to extensive assistance of 1 person for most ADL's. Resident #6 required oxygen therapy. Record review of the Resident #6's order summary report dated 2/08/23 revealed an order for oxygen at 2 LPM by a nasal cannula; albuterol sulfate 0.63 mg (milligrams) in 3 mL (milliliters) of solution for nebulization inhalation every four hours as needed for shortness of breath; and ipratropium 0.5 mg with 3 mg in 3 mL of solution for nebulization inhalation every six hours. Resident #6's orders revealed an order for oxygen canister/tubing change every Wednesday evening and date humidifier water and oxygen tubing weekly on Wednesday. Record review of Resident #6's eTAR dated 2/08/23 revealed the oxygen/tubing change every Wednesday evening and change & date humidifier water and oxygen tubing weekly on Wednesday was not documented as completed on Wednesday 2/01/23. There was not a task on the eTAR related to changing Resident #6's nebulizer tubing or nebulizer mask. Record review of Resident #6's nurses' notes with date range of 10/08/22-2/08/23 revealed there was no documentation the nurses changed Resident #6's oxygen tubing on 2/01/23 or her nebulizer tubing, or nebulizer mask every 48 hours per the facility's policy. During an observation and interview on 2/08/23 at 2:00 PM with Resident #6 revealed she had a nebulizer machine (changes liquid medication to a mist) with nebulizer tubing and a mask attached and the tubing nor the mask were dated. The nebulizer with tubing and mask was stored in a bag that reflected the bag was issued 6/22/22. The resident said she received breathing treatments with the nebulizer machine and mask every six hours. Resident #6 was wearing her oxygen at the time of the observation. The oxygen tubing nor the humidifier bottle were dated. Resident #6 said when she left the room in her wheelchair, she had oxygen bottles and she stored her oxygen tubing and cannula in the bag hanging on the oxygen concentrator at her bedside. The bag did not have a date. Resident #6 said she thought the nurses changed her oxygen tubing and nebulizer mask and tubing every month. She did not know when her oxygen tubing and nebulizer mask and tubing were changed last. 2. Record review of Resident #7's face sheet dated 2/8/23 revealed Resident #7 was a [AGE] year-old female, and was admitted to the facility on [DATE] with diagnoses of heart failure, atrial fibrillation, cerebral atherosclerosis (arteries in the brain become hard, thick, and narrow due to the buildup of plaque or fatty deposits inside the artery walls, which decreases the blow to areas of the brain), kidney failure (kidneys lose the ability to remove waste and balance fluids in the body), spondylosis (age-related wear and tear of the spinal disks), and pain. Record review of Resident #7's annual MDS dated [DATE] revealed Resident #7 had a BIMS of 9, which indicated she was moderately cognitively impaired. Resident #7 required supervision to limited assistance of 1 person for most ADL's. Resident #7 required oxygen therapy. Record review of Resident #7's order summary report dated 2/08/23 revealed an order for oxygen at 2 LPM by a nasal cannula and ipratropium 0.5 mg with 3 mg in 3 mL of solution for nebulization inhalation three times daily. Resident #7's orders revealed an order to change and date the nebulizer mask/mouthpiece & tubing weekly on Wednesday's night shift. There was not an order related to changing the oxygen tubing. Record review of Resident #7's eTAR dated 2/08/23 revealed the change of the nebulizer mask/mouthpiece, & tubing was not documented as completed on Wednesday 2/01/23. During an observation and interview on 2/08/23 at 11:49 AM, revealed Resident #7 had oxygen tubing with a nasal cannula attached to a humidifier bottle and they were not dated. The nasal cannula was stored in a bag hanging on the oxygen concentrator and the bag reflected it was issued 6/22/22. Resident #7 said she used her oxygen at night and sometimes during the day when she was short of breath. Resident #7's nebulizer and mask were in a bag, but they were not dated. Resident #7 said she could not remember when her oxygen tubing or nebulizer tubing and mask had last been changed. During an interview on 2/08/23 at 3:55 PM with the DON, she said it was a constant struggle trying to get the night shift to do what they were supposed to do. She said she had gone down and visited with Resident #6 and Resident #7 after she knew the surveyor had visited with them and she saw for herself that the oxygen tubing/humidifier bottles and nebulizer/mask were not dated. She said if the tubing/humidifier bottles and nebulizer/masks were not dated, along with no documentation of when they were changed, then they would not be able to determine how long the resident had had the equipment and it could lead to the residents developing respiratory infections. The DON said she was ultimately responsible to ensure the night shift was changing and dating the respiratory equipment per the physician's orders and the facility's policies. During an interview on 2/08/23 at 4:13 PM with RN A, she said the night shift nurses were responsible for changing the oxygen tubing and nebulizers/masks on Wednesday nights. She said the oxygen tubing and nebulizer masks should be dated when changed and documented in the resident's chart. She said if the oxygen tubing and nebulizers/masks were not changed regularly they would become nasty and dirty and could cause the resident to develop a respiratory infection. She said she did not specifically check the respiratory equipment (oxygen tubing, nebulizer tubing & masks/mouthpieces) for dates, because night shift was responsible for changing and dating the equipment. She said she would change any respiratory equipment herself and date the equipment if she noticed anything did not look sanitary. During an interview on 2/08/23 at 4:25 PM with the Administrator, who was also one of the Infection Preventionists, revealed she expected the oxygen tubing/humidifier bottles and nebulizer/masks to be labeled/dated and it should be documented in the eTAR per the physician's orders. She said she the oxygen tubing/humidifier bottles and nebulizer/masks should be changed per the facility's policies. 3. Record review of Resident #4's consolidated physician orders dated 2/10/23 indicated he was [AGE] years old and readmitted to the facility on [DATE] with diagnoses including quadriplegia (paralysis of all four limbs), colostomy (surgical operation in which a piece of the colon is diverted to an artificial opening in the abdominal wall so as to bypass a damaged part of the colon) status, gastrostomy (an opening into the stomach from the abdominal wall, made surgically for the introduction of food) status, dysphagia (difficulty swallowing), and shortness of breath. Record review of Resident #4's MDS dated [DATE], indicated Resident #4 sometimes made himself understood and usually understood others. The MDS indicated Resident #4 had short-term and long-term memory problems. The MDS indicated Resident #4 had moderately impaired cognitive decision-making skills. The MDS indicated Resident had no behavior of rejecting care. Record review of Resident #4's care plan revised on 1/20/23 indicated Resident #4 had increased secretions and an increased risk of aspiration. The care plan interventions included assess for the presence of dyspnea (difficult or labored breathing) and suction as needed. During an observation on 2/8/23 at 11:00 a.m. revealed Resident #4 laid in his bed. The suction device, tubing, and suction canister were not dated. The suction canister (temporary storage container that's used to collect the infectious medical waste until it is disposed of properly) was filled to the brim with a clear watery substance. Multiple white mucus like segments floated within the watery substance. During an observation on 2/8/23 at 1:00 p.m. revealed Resident # 4 laid in his bed. The suction device, tubing, and suction canister were not dated. The suction canister (temporary storage container that's used to collect the infectious medical waste until it is disposed of properly) was filled to the brim with a clear watery substance. Multiple white mucus like segments floated within the watery substance. During an observation on 2/8/23 at 3:00 p.m. revealed Resident #4 laid in his bed. The suction device, tubing, and suction canister were not dated. The suction canister (temporary storage container that's used to collect the infectious medical waste until it is disposed of properly) was filled to the brim with a clear watery substance. Multiple white mucus like segments floated within the watery substance. During an interview on 2/9/23 at 9:30 a.m., LVN B said she took care of Resident #4 regularly on the 6:00 a.m. to 6:00 p.m. shift. LVN B said she changed the suction canister and tubing yesterday (2/8/23) evening at approximately 5:00 p.m. when Resident #4's family member pointed out the suction canister was full. LVN B said she had not noticed that the canister was full yesterday during the morning or afternoon. LVN B said it was ultimately the nurse's responsibility but would expect CNAs to notify her if they (CNAs) noted the canister was full. LVN B said the canister and tubing should be dated and initialed. LVN B said the suction canister and tubing should be changed at least every week and as needed. LVN B clarified if the suction device was dropped on the floor the tubing and suction device would be changed. LVN B further clarified if the suction canister was ½ way full the canister should be changed. LVN B said the suction equipment will not suction properly if the canister is full. LVN B said she did not suction Resident #4 yesterday prior to 5:00 p.m. LVN B said if he (Resident #4) had needed to be suctioned, and the canister was full, she would have had to retrieve a suction canister before he could have been suctioned. During an interview on 2/9/23 at 9:50 a.m., RN C said suction tubing and suction canisters should be dated to ensure they (suction tubing and suction canisters) are changed weekly. RN C said suction canisters should be emptied before they are full because when full they will not work properly. RN C said a full suction canister could delay a resident receiving suction for a minute or two while staff retrieved another canister. During an interview on 2/9/23 at 11:45 a.m., CNA D said she took care of Resident #4 regularly on the day shift. CNA D said nurses handled anything related to suction equipment. CNA D said she did not report the canister was full to the nurse on 2/8/23 because she did not notice it was full. During an interview on 2/10/23 at 12:00 p.m., the DON said she expected staff to ensure suction equipment was dated and suction canisters were changed when the canister was ¾ full. The DON said she expected nurses to check the level of the canister at least once a shift and when they were in the room providing other care tasks to ensure the canister would be ready for use if suction was needed with no delay in care. During an interview on 2/10/23 at 2:30 p.m., the Administrator said she expected nurses to follow policy and procedure regarding suction equipment. Record review of the facility policy and procedure titled, Respiratory Equipment Change Schedule, reviewed by facility administration on 01/12/22 reflected, Standard of Practice: The community will provide a schedule for changing disposable equipment at regular intervals as determined by manufacturer recommendations and local community standards. Procedures: . provide a schedule for changing disposable equipment at regular intervals as determined by manufacturer recommendations and local community standards . aerosol tubing and aerosol nebulizer to be changed every forty-eight hours . small volume medication nebulizers, place in clean paper bag, labeled with resident's name and leave a resident's bedside . (8) Suction Canister: .(b) Change or empty canister or collection when ¾ full. (9) Suction tubing .(b) Change or empty canister or collection when ¾ full .
Sept 2022 12 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide respect, dignity, and care in a manner and in a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide respect, dignity, and care in a manner and in an environment that promoted maintenance or enhancement of quality of life for 1 of 22 residents reviewed for resident rights. (Resident #70) The facility failed to treat Resident #70 with respect and dignity when she had to remain in a soiled brief, bedcovers and linens until breakfast trays were removed from the hall. This failure could place residents at risk for diminished quality of life, loss of dignity and self-worth. Findings included: Record review of the face sheet dated 09/14/22 revealed Resident #70 was [AGE] years old female and admitted on [DATE] with diagnoses including acquired absence of right leg above the knee, age related debility (physical weakness), and cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it). Record review of the MDS dated [DATE] revealed Resident #70 was understood and understood others. The MDS revealed Resident #70 had a BIMS of 14 which indicated intact cognition and required extensive assistance for toilet use and total dependence for transfers, dressing, personal hygiene, and bathing. Record review of the care plan dated 09/03/22 revealed at risk for/actual skin breakdown related to stage 3 pressure ulcer to left calf, skin tear to left and right arm, stage 4 pressure ulcer to sacrum as evidence by confided to bed most of time, extensive bed mobility and transfers. Intervention included inspect skin daily with care and bathing and report changes. During an interview and observation on 09/13/22 at 09:25 a.m., Resident #70 was lying not straight in the bed, in a hospital gown. Resident #70's room was odorous. The ADON came in the room to ask Resident #70 if her pain medication had worked. In the hallway, the ADON said she was going to get someone to clean Resident #70 up. CNA X arrived with incontinent supplies. CNA X asked Resident #70 to roll toward her and a moderate size brown stain was on the covers. CNA X removed the covers and large amount brown feces was leaking out of the brief and on the drawsheet. CNA X had to change the fitted sheet also because it was damp. She said she had been soiled but did not ask because she knew the CNAs would not change her until the trays were off the hall. She said a CNA told her before they would not change her before trays were off the floors. Resident #70 peri area was reddened from front to back. She said she thought the aides would never change her. During an interview on 09/14/22 at 1:27 p.m., CNA V said the 10pm-6am CNAs did not give report before they left, so she did not know the last time Resident #70 was changed. She said CNA X was assigned to Resident #70 on 09/13/22. She said if both residents were done eating, Resident #70 could have been changed. She said she did not know Resident #70 was dirty and she did not tell her she was. During an interview on 09/14/22 at 3:25 p.m., CNA X said incontinence care should be provided as needed. She said she was assigned the hall on 09/13/22 where Resident #70 resided after another CNA called in. She said she got on the hall, glanced around to check on residents then took some to the dining room for breakfast where she passed out trays and assisted dependent residents. She said the ADON did not tell me Resident #70 was soiled and found out right before she changed her. She said she remembered Resident #70 said she did not use her call light because trays were still on the hall. She said leaving a resident for an extended period in a soiled brief or pullup can cause skin breakdown, urinary tract infection and affect someone's dignity. During an interview on 09/14/22 at 4:24 p.m., Resident #70 said lying in her feces and knowing her roommate could smell her made her feel embarrassed and nasty. During an interview on 09/15/22 at 5:27 p.m., the DON said a resident could be changed when trays were still on the hall. She said staff had to ensure proper handwashing after care. She said not changing a resident to all trays were off the floor was an old way and staff would be re-educated. She said no one should have wait to be changed when wet and especially soiled because meal service took a while. She said leaving a resident for an extended period in a soiled brief or pullup can decrease skin integrity and affect someone's dignity. During an interview on 09/15/22 at 5:30 p.m., the Administrator said she expected residents to always receive care. She said a resident being hesitant to call for incontinent care beginning, during, or after meal service was not okay. She said good handwashing and infection control should be practiced in the event this happened. She said Resident #70 should not have had to sit in a soiled brief and linens before, during, or after she ate. She said it probably caused Resident #70 some distress and affected her dignity. Record review of a facility resident rights policy dated 1/12/20 revealed . the staff will abide by and protect residents in accordance to state and federal guidelines .staff will abide by resident rights as outlined within CMS State Operations Manual Appendix PP .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that the residents and/or representatives had the right to p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that the residents and/or representatives had the right to participate in the development and implementation of his or her person-centered plan of care, and to ensure that the planning process facilitated the inclusion of the residents and/or representatives for three (Resident #19, #47, #74) of five residents reviewed for care planning. The facility failed to ensure the IDT, Resident #19, Resident #47 and Resident #74, and the POA/RP of Resident #19, Resident #47, and Resident #74 were involved in the review of the comprehensive assessment and were able to discuss their individualized care needs for services to include their need for medical and nursing care, medications, therapy, psychological and dietary needs. The failure could affect residents by placing them at risk for not receiving adequate or individualized care. Findings included: 1. Record review of Resident 29's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), glaucoma (a group of eye conditions that damage the optic nerve, the health of which is vital for good vision), and hypertension (blood pressure that is higher than normal). Record review of Resident #19's quarterly MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Review of Resident #19's face sheet reflected she had a resident representative who was also listed as her primary contact. An interview with Resident #19 on 09/13/2022 at 11:15 am revealed she had not been to her own care plan meeting in six months or greater. Resident #19 stated it was important to her to be a part of her plan of care and she did not want strangers to decide her care. Resident #19 stated that she used to get a letter from the social worker that said when the care plan meetings would be held but she had not gotten one in more than 6 months. An interview with Resident #19's primary contact on 09/13/2022 at 12:50 PM revealed she had not known of a care plan meeting but once this year. 2. Record review of Resident 47's face sheet reflected a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: cerebral infarction ((also known as a stroke) refers to damage to tissues in the brain due to a loss of oxygen to the area), diabetes mellitus (is an impairment in the way the body regulates and uses sugar (glucose) as a fuel), and hypothyroidism (A condition in which the thyroid gland doesn't produce enough thyroid hormone). Record review of Resident # 47's quarterly MDS, dated [DATE], reflected he had a BIMS score of 12, which indicated a minimal impaired cognitive status. His functional status reflected he required extensive assistance with bed mobility, toilet use and personal hygiene. He required set up only for eating. Record review of last recorded care plan meeting was dated 11/27/2021. The care plan meeting was recorded as a discharge care plan meeting with the goal of returning home with home health services. The attendees were recorded as the resident representative and the social worker. An interview with Resident #47 on 09/12/2022 at 2:12 pm revealed Resident #47 had not had a care plan meeting in over a year. Resident #47 stated he had a family member that would attend if they were invited. Resident #47 wanted to have a care plan meeting to discuss his need for therapy services related to his loss of ROM to his right side. Resident #47 stated he had mentioned his need for therapy to the CNA's and nurses that came to care for him but no one from therapy came to check on him. 3. Record review of Resident 74's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: fracture of left femur (a break in the thighbone), seizures (a sudden, uncontrolled electrical disturbance in the brain. It can cause changes in your behavior, movements, or feelings, and in levels of consciousness), Chronic Obstructive Pulmonary Disease (a group of diseases that cause airflow blockage and breathing-related problems). Record review of Resident # 74's admission MDS, dated [DATE], reflected she had a BIMS score of 14,which indicated no impaired cognitive status. Her functional status reflected she required limited assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Review of Resident #74's face sheet reflected she had a resident representative who was also listed as her primary contact. An interview with Resident #74 on 09/13/2022 at 11:30 am revealed she had not been to her own care plan meeting. Resident #74 stated it was important to her to be a part of her plan of care and she had a lot of questions and things she wished to discuss with the directors of different departments. An interview with Resident #74's primary contact on 09/13/2022 at 12:45 PM revealed she had not been informed of a care plan meeting being held for Resident #47. Record review of Resident #74's EHR revealed no care plan letter invitations. An interview with the SW on 09/14/2022 at 4:15pm revealed she was the one in charge of coordinating the care plan meetings. She stated care plan meetings for skilled resident's occurred on Tuesday and non-skilled residents occurred on Thursday each week. The SW stated she sent out a care plan letter to inform the primary contacts of the care plan meetings and gave a copy to the residents to invite them. Then she scanned the letter into the EHR. The SW stated that she recorded each meeting in the care plan section of the EHR. The SW stated that each care plan meeting the SW, dietary manager, activities, rehab coordinator, resident and resident representative were invited. The SW stated the care plan meetings were held quarterly and as needed. The SW did not know specifically why Resident #19, Resident #47 and Resident #74 did not have recorded care plan meetings. The SW stated not having a care plan meeting with the family and resident present could make the resident feel like they are not part of important decisions about their care and life. An interview with the DON on 09/14/2022 at 3:30 pm revealed the care plan meetings were important to be held quarterly and as needed so they family and resident could be a part of their plan of care. The DON stated it was the MDS nurse that gave the schedule of who was due for a care plan meeting and the SW was to schedule and hold the care plan meetings. The DON stated she was unaware that this was not happening quarterly and as needed. The DON stated it was the responsibility of the Social Worker and MDS nurse to ensure the care plan meetings were happening and everyone attended. An interview with the Administrator on 09/15/2022 at 3:30 pm revealed the care plan meetings were to be attended by all members of the IDT team and were to be done quarterly and as needed. The Administrator stated the SW was responsible for coordinating the care plan meetings and it had not been brought to her attention that care plan meetings were being missed. The Administrator stated it was important for the residents and family to have a say it the resident's care. The Administrator stated if the residents and family did not get as say in the care of the resident, they could feel their autonomy was not being honored. Review of an undated policy titled Care Planning/Interdisciplinary Team on 09/15/2022 at 4:15 pm revealed, The care planning team shall be composed of but not necessarily limited to the following personnel: a. RN assessment coordinator, b. Director of nursing, c. Medical director, d. attending physician, e. Therapist, f. Activity director, g. Social service director, h. Dietician/food service manager, i. Pharmacist, j. other individuals as the resident's need dictates and meet quarterly.the secretary to the team shall be responsible for notifying team members when a meeting is scheduled, providing reports, ect., to be reviewed, and maintaining written reports of all meetings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to ensure that 2 residents (Resident #312 and Resident #...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to ensure that 2 residents (Resident #312 and Resident #101) had grievances promptly resolved of 22 residents reviewed for grievances. The facility failed to implement a systematic procedure to ensure Resident #312 and Resident #101's grievances of staff members being rough and rude were promptly resolved after they both reported their grievances to their therapist. This deficient practice could place the residents at risk for decreased quality of life and abuse. Findings included: 1.Record review of the face sheet dated 9/15/22 revealed Resident #312 was a [AGE] year-old, female, and admitted on [DATE] with diagnoses including back pain with recent back surgery, high blood pressure, and heart disease. Record review of the admission MDS dated [DATE] revealed Resident #312's MDS had not been completed. Record review of the Resident #312's Care Plan dated 9/15/22 revealed resident had impaired physical mobility with intervention to provide appropriate level of assistance to promote safety of resident. During an interview with Resident #312 on 9/12/22 at 11:35 AM, revealed she felt a CNA was rough and rude with her when the CNA was helping her turn off her back onto her side and the CNA put her hand on her back incision. She said it had only been four days since her surgery when the CNA put her hand on her incision when turning her onto her side and it hurt her. She said she hollered out in pain and the CNA rudely told her that she was just trying to get her to help herself. She said she did not know the CNA's name, but she had an eyebrow ring (later identified as CNA Q). She said she had reported the incident to the nurse and to the therapists while doing physical therapy. She said the therapists reported the incident to someone in Administration, but she had not heard back from anyone. She said she had not had that CNA since last 9/09/22. Resident #312 appeared to be cognitively intact. 2.Record review of the face sheet dated 9/15/22 revealed Resident #101 was a [AGE] year-old, female, and admitted on [DATE] with diagnoses including left femur (upper leg) fracture, urinary tract infection, diabetes (disease of too much sugar in the blood), and history of falls. Record review of the admission MDS dated [DATE] revealed Resident #101 had a BIMS of 13, which indicated she was cognitively intact. During an observation and interview with Resident #101 on 9/12/22 at 11:29 AM, revealed there were some staff with bad attitudes. She said the day shift staff were excellent, but there was a CNA with an eyebrow piecing (later identified as CNA Q) that was just plain rude and always complained. She said CNA Q was rough when she would yank her adult diaper from under her. She said she had a broken hip, and it would hurt her when the diaper was yanked from under her and demonstrated to surveyor. She said she had reported the rough and rudeness to the therapist while they were having therapy one day a couple weeks ago. She said there were several other residents in the group therapy session that also said the CNA was rough and rude. She said the therapist reported it to their boss, but she had not heard anything back about it. She said with therapy she was able to perform her own care now and did not call for assistance from the CNAs unless absolutely necessary. During a group interview with PT (physical therapist) M, OTA (occupational therapy assistant) N, PTA (physical therapy assistant) O, and OTA P on 9/14/22 at 3:35 PM revealed they had received multiple complaints from multiple residents related to CNAs being rough and rude during a therapy session with multiple residents in the room. They said Resident #312 had told them of an incident that had occurred when a CNA with an eyebrow ring (identified as CNA Q) turned her and put her hand in the resident's back incision and hurt her, then was rude to the resident. They said Resident #101 also said CNA Q was rough and rude with her when she removed her adult diapers. They said then multiple other residents that were no longer at the facility, then commented that CNA Q and another CNA, CNA R, were rough and rude with them also. They said they reported the incident and the other residents' comments to the Director of Therapy. They said the Director of Therapy would relay information to the department heads in their morning meetings. They said the DON was aware. During an interview with the Director of Therapy on 9/14/22 at 3:56 PM revealed she had received the verbal complaints from her staff related to CNA Q and CNA R being rough and rude to residents and she had reported it verbally to the DON approximately two weeks ago . She said when she receives complaints, she would report it to the nurse on the floor or the ADON, if available. She said she would also report it in the morning meetings to the department heads. She said the Social Worker or the Administrator would complete the grievance forms and follow up on the complaint/grievance. During an interview with DON on 9/14/22 at 4:29 PM revealed she had not received a report from the Director of Therapy related to rough or rude staff approximately two weeks ago. She said she had been out sick two weeks ago with Covid and then was off work for vacation. She said she had received a report from a nurse on a different CNA and that CNA was terminated. She said if she had received the report from the Director of Therapy, she would have already done an investigation of the CNAs and implemented inventions to correct the issues. She said she was going to have the Social Worker do a safe survey with all the residents on the 600 hall and follow up with Resident #312 and Resident #101 to start the investigation. During an interview with Resident #312 and roommate, Resident #101, on 9/15/22 at 10:08 AM revealed the social worker had come to visit them on the evening of 9/14/22 and took their statements related to the CNAs being rough and rude . During an interview with the ADON J on 9/15/22 at 10:44 AM revealed she had worked for the facility for about nine months and as the ADON for about two months. She said she had to work on the floor frequently and was not able to keep up with her ADON duties. She said she had received reports of a CNA being rough and rude a while back, but that CNA was terminated. She said she had not received any incidents involving Resident #312 or Resident #101 concerning rough or rude staff from the Director of Therapy. She said residents could feel neglected if their concerns/grievances were not reported and responded to timely. During an interview with the DON on 9/15/22 at 11:32 AM, revealed they did the safe surveys and talked to Resident #312 and Resident #101. She said they did not receive any complaints of abuse, but they did receive several issues about customer service. She said she had talked to the two and they did not remember anything other than being nothing but kind to residents. She said she was going to start by assigning CNA Q and CNA R computer trainings related to customer service and turning techniques. She said they would also do one-on-one trainings with the Social Worker on different care scenarios and how to respond. She said she would continue to evaluate the two CNAs and determine if other actions needed to be taken. She said usually complaints are given to herself or the Administrator CNAs and they start the grievance form in the software and then they get the Social Worker and any department heads needed involved. She said she had asked the Director of Therapy about not reporting the incident to her and the Director of Therapy said the surveyor made her nervous and she just said she reported to her, but she actually could not remember who she reported to . She said if residents do not have their complaints/grievances resolved it could lead to the resident being unhappy at the facility. During an interview with the Social Worker on 9/15/22 at 2:34 PM revealed she would fill out the grievance form in the software if she received a complaint/grievance. She said she would let the Administrator know of the complaint/grievance so she could determine if there was any abuse that would need to be reported. She said if there was no abuse, then the Administrator would let her know what department head needed to address the complaint/grievance. She said once the appropriate department addresses/resolves the complaint/grievance, the Administrator will close out the complaint and notify the complainant of the resolution. She said she had received complaints in the past related to staff being rough and rude and had reported it to the Administrator, but it was not related to CNA Q or CNA R. She said she would do one-on-one trainings with staff when needed to try to salvage staff with re-education trainings as part of their corrective interventions . She said she had not received grievances involving Resident #312 or Resident #101 related to rude or rough staff. During an interview with the Administrator on 9/15/22 at 3:12 PM revealed anyone could take a complaint/grievance from a resident and then it should be reported to the Social Worker or the Administrator to be entered into the online grievance form. Then the grievance would be given to the appropriate department head to resolve the grievance and then she would follow up with the complainant to let them know of the resolution. She said their facility was proactive and did safe surveys weekly and the department heads did visits with residents at least a couple times a week to help address any issues before they become issues. She agreed that there was a break in communication in the reporting of the rough and rude CNAs from the Director of Therapy. She said if the grievances had been reported appropriately by the Director of Therapy, then they would have investigated the allegations immediately. She said residents could feel unhappy and/or unsafe if their grievances were not resolved promptly. Record review of the facility's Grievance policy dated 9/22/17 and revised 1/12/20 revealed .resident has the right to voice grievances to the facility or entity that hears grievances without discrimination or reprisal and without fear of discrimination or reprisal . with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and or other residents, and other concerns regarding their facility stay . the facility will ensure prompt resolution to all grievances . the facility will provide a mechanism for filing a grievance . provide a planned, systematic mechanism for receiving and promptly acting upon issues expressed by residents .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents had the right to reside and receive ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure residents had the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences for 11 of 22 residents (Residents #19, #60, #33, #61, #93, #97, #54, #8, #70, #23, and #76) reviewed for reasonable accommodations. -The facility failed to ensure Residents #19, #60, #33, #61, #93, #97, #70, and #54 call lights were accessible. -The facility failed to replace Resident #93's toilet with a taller, more accessible toilet. - The facility failed to respond to Resident #8, Resident #70, Resident #23, and Resident #76 in a timely manner. This failure could place residents at risk of injuries, health complications and decreased quality of life. Findings included: 1. Record review of Resident 19's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), glaucoma (a group of eye conditions that damage the optic nerve, the health of which is vital for good vision), and hypertension (blood pressure that is higher than normal). Record review of Resident #19's quarterly MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #19's care plan dated 06/24/2022 titled self-care deficit revealed Resident #19 required extensive assistance with bed mobility, transfer, ambulation, and toileting. During an observation on 09/12/2022 at 10:02 am Resident #19 was looking for her call light and could not find her call light. The call light was noted to be on the floor underneath the bed. During an observation and interview on 09/13/2022 at 11:18am Resident #19 was looking for her call light and could not find her call light. The call light was on the floor bedside the bed. Resident #19 was unable to reach the call light. Resident #19 stated she had no way of getting help if she could not use her call light. She stated her call light was not within reach at least once daily. She stated no one can hear you if you scream and she was not able to get out of bed to look for the call light on her own. 2. Record review of Resident 60's face sheet reflected a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: dementia (A group of thinking and social symptoms that interferes with daily functioning.), anemia (a condition in which the number of red blood cells is below normal), and major depressive disorder (A mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life). Record review of Resident # 60's MDS, dated [DATE], reflected he had a BIMS score of 05, which indicated moderately impaired cognitive status. His functional status reflected he required extensive assistance with bed mobility, toilet use and personal hygiene. She required supervision only for eating. Record review of Resident #60's care plan dated 07/06/2022, reflected Resident #60 required extensive assistance with bed mobility, transfer, toileting, and personal hygiene. The fall care plan dated 07/06/2022 reflected Resident #60 was a fall risk with multiple falls and call light was to be in reach at all times. During an observation and interview on 09/12/2022 at 9:45 am, Resident #60 was lying in bed and stated he could not find his call light. The call light for Resident #60 was noted on the floor beside the bed. Resident #60 stated he had fallen the previous night because he was unable to reach his call light and get help out of the bed. During an observation and interview on 09/13/2022 at 4:40 pm, Resident #60 was sitting up on the side of his bed attempting to get out of bed. Resident #60 stated he had to get to the organ to play music. Resident #60's call light was on the floor behind the headboard. 3. Record review of the face sheet dated 9/14/2022 indicated Resident #33 was [AGE] years old and was admitted on [DATE] with diagnoses including liver cell carcinoma (liver cancer), stroke, and heart disease. Record review of a care plan dated 9/3/2022 indicated Resident #33 had a history of anxiety and was prescribed an anti-anxiety medication. Resident #33 had impaired physical mobility and required assistance with self-care. Record review of the MDS dated [DATE] indicated Resident #33 was understood and usually understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) score of 8 which indicated Resident #33 was moderately cognitively impaired. Resident #31 required extensive to total assistance from staff with ADLs. During an observation on 9/12/2022 at 11:00 a.m., revealed Resident #33 in her bed. The cord to her call light was draped over the rail and the call light was near the floor. The call light was out of reach of the resident. During an observation on 09/14/22 at 8:32 a.m., revealed Resident #33 was in her bed. Her call light was on the floor on the right side of bed, out of reach of the resident. 4. Record review of a face sheet dated 9/14/2022 revealed Resident #61 was [AGE] years old and was initially admitted on [DATE] with diagnoses including cerebral palsy (a congenital disorder of movement, muscle tone, or posture), paranoid schizophrenia (a mental disorder characterized by continuous or relapsing episode of psychosis), and moderate intellectual disabilities. Record review of a care plan dated 7/19/2022 indicated Resident #61 had a history of cerebral palsy and required extensive assistance with bed mobility and transfers. The care plan indicated Resident #61 was immobile. Record review of the most recent MDS dated [DATE] indicated Resident #61 was sometimes understood and sometimes understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 8. This score indicated moderate cognitive impairment for Resident #61. The MDS also indicated Resident #61 required limited to extensive assistance from staff for ADLs. During an observation on 9/12/22 at 10:21 a.m., Resident #61 was in bed and her call light was on the floor on the right side of her bed and was under a trash can. The call light was out of reach of Resident #61. During an observation on 9/12/22 at 12:08 p.m., Resident #61 was in bed and her call light was on the floor on the right side of her bed and was under a trash can. The call light was out of reach of Resident #61. During an observation on 9/12/22 at 2:38 p.m., incontinent care was provided for Resident #61. Resident #61's call light was on floor on the right side of her bed and was under the trash can at bedside. The call light was out of Resident #61's reach. During an observation on 9/13/22 at 8:55 a.m., Resident #61 was asleep in bed. The resident's call light was on the floor on the right side of her bed and was under the trash can. During an interview on 9/15/22 at 10:10 a.m., LVN E said she did see call lights off to the side and out of reach of residents. She said the morning of 9/15/2022, Resident #61's call light was on her bedside table. She said it would probably be better with a clip on the cord. She said if a resident cannot reach their call light, they would not be able to call for help . 5. Record review of a face sheet dated 9/14/2022 indicated Resident #93 was [AGE] years old and was initially admitted on [DATE] with diagnoses of presence of right artificial shoulder joint, diabetes, and abnormality gait and mobility. Record review of consolidated physician orders dated 9/14/2022 for Resident #93 indicated an order dated 8/22/2022 for a sling ever am shift, monitor sling to right arm QD (every day). Record review of a care plan with dated 6/16/2022 indicated Resident #93 had decrease ROM (range of motion) to right shoulder, right elbow, and right wrist. Record review of the MDS dated [DATE] indicated Resident #93 was understood and understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) score of 13 indicating Resident #93 was cognitively intact. The MDS indicated Resident #93 required supervision only during toilet use. The MDS indicated Resident #93 had mood disorders of anxiety and depression. During an observation and interview on 9/12/2022 at 3:17 p.m., Resident #93 said his toilet is too low and he has trouble getting off the toilet and back into his wheelchair. The resident had amputations to both lower extremities. There was a motorized wheelchair at bedside. The resident said he can transfer himself. The bathroom was observed. The toilet did appear low and other than a bar on the far wall there was not adaptive equipment. During an interview on 9/14/2022 at 11:01 a.m., Resident #93 said he had resided in his current room since February 2022. He said he had complained to Maintenance Supervisor several times about his toilet being too low. He said he remembers reporting this to the Maintenance Supervisor in February 2022. He said at one point they did bring him an over the commode seat, but it did not help him. He said he complained to the administrator at least twice. He said on 9/13/2022 the administrator told him that she thought the toilet had already been replaced. He said since February he has had trouble getting on and off the toilet from his electric wheelchair. He said it had been worse the last 3 weeks because his right arm had been in a sling. During an observation and interview on 9/14/2022 at 11:22 a.m., Maintenance Supervisor said the procedure for maintenance issues was for staff to fill out a work order and place it in his box. He said Resident #93 had complained to him weeks ago about his toilet being too low for him. He said he could not remember exactly how long it had been. He said the issue was never reported to him in writing and he said he had carried him a taller over the commode toilet seat, but he could not use it because it kept moving on him. He said there was a delay in getting the toilet replaced because the taller toilet was on backorder. He said he had a new toilet in the back of his truck. He said he went to a hardware store on 9/13/2022 and bought a new taller toilet. The Maintenance Supervision measured the lower toilet in Resident #93 bathroom. The toilet measured 15 inches from the floor to the toilet seat. The Maintenance Supervisor measured Resident #93's electric wheelchair. The wheelchair measured 25 inches from the floor to the top of seat. During an interview on 09/14/2022 at 3:23 p.m., CNA C said it had been at least 6 months since she had provided care to Resident #93. She said at that time he reported to her that his toilet was too low. She said he had told her he might need help because it was too low. She said she reported the issue to the nurses and to the Maintenance Supervisor at that time. 6. Record review of a face sheet dated 9/14/2022 revealed Resident #97 was [AGE] years old and was initially admitted on [DATE] with diagnoses including urinary tract infection, pressure ulcer, and chronic pain syndrome. Record review of a care plan dated 9/12/2022 indicated Resident #97 had impaired physical mobility and required assistance from staff. Record review of the most recent MDS dated [DATE] indicated Resident #97 was usually understood and understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 9 which indicated Resident #97 was moderately cognitively impaired. The MDS indicated Resident #97 required extensive assistance with ADLs. During an interview on 9/14/2022 at 11:45 a.m., Resident #97 said her mattress was changed on 9/13/2022. While her mattress was being changed, her call light was draped over the end table beside her bed. She said afterwards she was uncomfortable in the bed but could not use the call light to call for help. She said she had to yell out for help until someone came to her room to help her reposition in the bed. During an interview on 9/14/2022 at 3:34 p.m., CNA D said every shift she comes in for her shift, call lights are in the floor and out of reach of resident. She said call lights should be in reach of each resident. 7. Record review of the face sheet dated 09/14/22 revealed Resident #54 was [AGE] years old, female, and admitted on [DATE] with diagnosis including cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it) and heart failure (heart doesn't pump enough blood for your body's needs). Record review of the MDS dated [DATE] revealed Resident #54 was usually understood and usually understood others. The MDS revealed Resident #54 had clear speech and impaired vision with corrective lenses. The MDS revealed Resident #54 had a BIMS of 08 which indicated mild cognitive impairment and required total dependence for all ADLs except eating. Record review of the care plan dated 08/17/22 revealed Resident #54 was a fall risk related to history of heart failure and peripheral vascular disease and high fall risk as evidence by right and left lower extremity weakness and cognitive status: mildly/moderately impaired. Interventions include keep call light and most frequently used personal items within reach. During an interview and observation on 09/12/22 at 2:59 p.m., Resident #54 was lying in bed visibly upset and crying. She said she had been needing help, but no one came. She said it happens all the time. She said she could not find her call light. The call light was at the head of the bed out of reach. 8.Record review of the face sheet dated 09/14/22 revealed Resident # 8 was [AGE] years old, female and admitted on [DATE] with diagnosis including cerebral ischemia (acute brain injury that results from impaired blood flow to the brain), unsteadiness on feet, abnormal posture, lack of coordination, muscle weakness, and muscle wasting and atrophy(shortening). Record review of the MDS dated [DATE] revealed Resident #8 was understood and usually understood others. The MDS revealed Resident #8 had clear speech and highly impaired vision with corrective lenses. The MDS revealed Resident #8 had a BIMS score of 12 which indicated mild cognitive impairment and required limited assistance with bed mobility, transfer, dressing, toilet use, personal hygiene, and bathing. Record review of the care plan dated 05/26/22 revealed Resident #8 was a fall risk related to history of stroke, heart failure, hypertension, and high fall risk assessment as evidence by joint mobility interferes with balance, generalized weakness, and extensive assist for transfer. Interventions included assist resident with ADLs as needed and keep call light and most frequently used items within reach. During an observation on 09/12/22 at 9:42 a.m., Resident #8 was hollering out and mumbling to herself. Resident #8 was standing up in front of her recliner with her brief off. Resident #8 told a CNA, I tried to wait for help, but no one came. During an interview on 09/12/22 at 10:47 a.m., Resident #8 said staff take a long time to answer the call and did not think she needed assistance with being changed. She said sometimes she must take matters in her own hands and change herself, like this morning. During an observation on 09/13/22 at 11:40 a.m., Resident #8 call light was going off. CNA V answered the call light at 12:14 p.m. Resident #8 told CNA V she needed to be changed. 9. Record review of the face sheet dated 09/14/22 revealed Resident #70 was [AGE] years old female and admitted on [DATE] with diagnoses including acquired absence of right leg above the knee, age related debility (physical weakness), and cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it). Record review of the MDS dated [DATE] revealed Resident #70 was understood and understood others. The MDS revealed Resident had clear speech and adequate vision with corrective lenses. The MDS revealed Resident #70 had a BIMS of 14 which indicated intact cognition and required extensive assistance for toilet use and total dependence for transfers, dressing, personal hygiene, and bathing. Record review of the care plan dated 08/04/22 revealed Resident #70 was a fall risk related to high fall risk assessment as evidence by amputation, joint mobility interferes with balance, and cognitive status. Interventions included keep call light and most frequently used personal items within reach. During an interview on 09/12/22 at 3:27 p.m., Resident #70 said there was a delay in the call light response time, from 30 to 45 minutes. During an interview on 09/13/22 at 9:25 a.m., Resident #70 said she could not find her call light in the middle of the morning. She said she needed to call the nurse for some pain medication because she was in pain. Resident #70 said when she could not find her call light in the middle of the morning, it was attached to her body pillow that fell on the floor. She said someone came in and picked up the pillow but not her call light. During an interview and observation on 09/13/22 at 4:24 p.m., Resident #70's call light was on the floor, and she said she needed to be changed. 10. Record review of the face sheet dated 09/15/22 revealed Resident # 23 was [AGE] years old, male, and admitted on [DATE] with diagnosis including transient ischemic attack (is a stroke that lasts only a few minutes) and cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it). Record review of the MDS dated [DATE] revealed Resident #23 was understood and understood others. The MDS revealed Resident #23 had a BIMS score of 12 which indicated mild cognitive impairment and required limited assistance with transfers and dressing but extensive assistance with toilet use and bathing. Record review of the care plan dated 06/29/22 revealed Resident #23 was a fall risk related to fall evidence by generalized weakness and cognitive status: mildly/moderately impaired. Interventions included keep call light and most frequently used personal items within reach. During an interview on 09/12/22 at 11:38 a.m., Resident #23 said staff did not answer the call light timely. He said sometimes it takes them 1-2 hours for staff to answer the light. He said it happened on all the shifts. 11. Record review of the face sheet dated 09/14/22 revealed Resident #76 was [AGE] years old, male, and admitted on [DATE] with diagnoses including cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it), heart failure (heart doesn't pump enough blood for your body's needs), and obesity. Record review of the MDS dated [DATE] revealed Resident #76 was understood and understood others. The MDS revealed Resident #76 had clear speech, moderate difficulty hearing, and impaired vision with corrective lenses. The MDS revealed Resident #76 had a BIMS score of 09 which indicated mild cognitive impairment and required extensive assistance for bed mobility, dressing, personal hygiene and total dependence for transfers, toilet use and bathing. Record review of the care plan dated 05/04/22 had fall risk related to fall, history of heart failure, and high fall risk assessment as evidence by generalized weakness and cognitive status. Interventions included keep call light and most frequently used personal items within reach. During an interview on 09/12/22 at 11:24 a.m., Resident #76 said the CNAs take forever to answer the call light. During an interview on 09/14/22 at 1:27 p.m., CNA V said she had worked at the facility 2 years ago and returned 2 days ago. She said call lights should be answered within 2 minutes. She said 2 CNAs are normally on the halls. She said no residents had complained to her about call light response time. She said the day Resident #8's call light was unanswered for an extended period was because she and the other CNA were off the floor. She said they both were in the dining room helping with lunch. She said both CNAs are not both supposed to leave the floor and she did not inform the ADON. She said call lights being within reach and answered timely prevented falls and accidents for continent residents. She said resident probably felt frustrated when the call lights were not answered or could not find it to get help. During an interview on 09/14/22 at 2:52 p.m., LVN W said she had previously worked at the facility 5 years ago and returned last week. She said call lights should be answered asap because you do not know if the issues were minor or major. She said any staff member can answer call lights and ensure they are within reach. She said call lights are mostly answered timely. She said properly placed call light and timely response could prevent falls and the resident could be calling about chest pain, shortness of breath, or incontinent care. During an interview on 09/14/22 at 3:25 p.m., CNA X said she was the CNA coordinator but had been working the floor. She said call lights should be answered asap and the facility trained CNAs to follow the same guidelines. She said call lights should be hooked out something within reach and eyesight. She said she had not heard any residents complain but she did not work the 100-hall often. She said proper placed call light and timely response could prevent falls and residents could be calling for help because they were having a stroke or heart attacked. She said call lights not being answered timely and within reach could make the resident feel neglected. She said it was the CNAs responsibility for timely call lights response and placing them within reach. During an interview on 09/15/22 at 11:07 a.m., CNA Y said she had worked at the facility since August 2019. She said she worked 2pm-10pm shift and worked the 100-hall frequently. She said call lights should be answered within 2-3 minutes and attached to the bed remote control or bed sheets. She said call lights were important because it was the resident's line of communication and could prevent falls. She said it was the CNAs responsibility for timely call lights response and placing them within reach. During an interview on 9/14/22 at 4:59 p.m., the DON said she expected the nurses and CNAs to put the call lights within reach of the residents even if they could not use it. The DON said call lights being in reach was important for the resident to be able to have access to call out for assistance and comforting in knowing the call light was there to call out for help. The DON said not having call lights in reach could result in a fall and a need unnoticed until a routine check. She said it was her responsibility to ensure all direct care staff placed the call lights within reach of each resident. The DON said daily routine rounds were made by the ADON to ensure call lights were in reach. The DON said it was her understanding that rounds were made, and call lights were in reach. A policy dated 02/12/2022 titled Call Light Answering revealed: Standards of Practice: The staff will provide an environment that helps meet the residents needs by answering call lights appropriately. Respond to patients/resident's call lights and emergency lights in a timely manner .when leaving room, be sure the call light is placed within the resident's reach.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on interview, and record review, the facility failed to promptly resolve grievances and failed to demonstrate their response and rationale for the response, for 7 of 7 residents in a group meeti...

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Based on interview, and record review, the facility failed to promptly resolve grievances and failed to demonstrate their response and rationale for the response, for 7 of 7 residents in a group meeting (Anonymous Resident (AR) 1 Anonymous Resident (AR) 7) reviewed for grievances. The facility failed to ensure AR1-AR7's grievances of staff not filling out meal ticket prior to meals and not answering call lights timely were promptly resolved as evidenced by not following up to ensure the issue was resolved. This deficient practice could place the residents at risk for decreased quality of life and feelings of neglect. Findings included: Record review of the Resident Council Minutes dated 1/31/22 revealed all department heads requested to be present for meeting .dietary concern .condiments tray .environmental services .missing clothing and socks .2/7/22 .resident council response sheet completed by dietary manager .staff provide tray condiments per resident diet order .however due to residents taking them back to their room supply is limited .packets of salt and pepper are being substituted .resident council response sheet completed by environmental director .clothing out in laundry .will be returned .labeling machine has been purchased . Record review of the Resident Council Minutes dated 2/28/22 revealed .old business reviewed .resident voiced concern of tv's not working .administration: direct tv was scheduled and reset service .it is currently working .nursing: meals tickets are not being filled out .staff have been in-serviced and it is better .please discuss to ensure compliance is present . Record review of the Resident Council Minutes dated 3/28/22 revealed .old business .meal tickets are ongoing concern . No attached resident council response sheet to demonstrate response. Record review of the Resident Council Minutes dated 5/31/22 revealed .old business .resident stated that response to call light continue to improve . No attached resident council response sheet to explain what was implemented to address this concern. Record review of the Resident Council Minutes dated 6/27/22 revealed .old business .concern resolved .some residents voiced concern of their meal tickets not being filled out by CNAs . Blank resident council response sheet attached to minutes. No response to explain what and how the concern was resolved. Record review of the Resident Council Minutes dated 7/25/22 revealed .old business .ongoing concern related to meal ticket are not always filled out prior to meal service . Blank resident council response sheet attached to minutes. No response to explain what and how the concern was resolved. Record review of the Resident Council Minutes dated 8/29/22 revealed .old business .filling out meal menu continue to be a concern . Blank resident council response sheet attached to minutes. No response to explain what and how the concern was resolved. During a confidential resident group meeting on 09/13/22 at 10:05 a.m., AR1-AR7 were in attendance and wished to remain anonymous. All residents in the confidential meeting said they attended regularly. All residents in the confidential meeting said CNAs not filling out or filling out the meal ticket incorrectly had been an ongoing issue. All residents in the confidential meeting said CNAs take a long time to answer the call light or will come and turn the light off without addressing their needs. AR1 said she/he had waited to be placed on commode forever and had been left on it for over 30 minutes. AR 2 said she/he several times had to go out in the hall and find a CNA to help her roommate. All residents said no staff departments had attended the meetings to address the issues and provided resolutions. The residents said the former President of Resident Council would take the concerns to the Administrator after the meetings, and sometimes he would come back with information, but nothing had changed. AR3 said the facility not fixing issues was one of the reasons the former President left. During an interview on 09/14/22 at 9:15 a.m., the dietary manager said there was 103 residents so she could not make rounds and speak to all about their concerns. She said she learned about food complaints while visiting resident and from resident council. She the biggest problem is the meal tickets are not being filled out with the resident's choices. She said she had attended one resident council meeting and individual addressed those issues. During an interview on 09/14/22 at 1:27 p.m., CNA V said she had worked at the facility 2 years ago and returned 2 days ago. She said call lights should be answered within 2 minutes. She said 2 CNAs are normally on the halls. She said no residents had complained to her about call light response time. She said call lights being within reach and answered timely prevented falls and accidents for continent residents. She said resident probably felt frustrated when the call lights were not answered or could not find it to get help. She said she knew she was responsible for get the resident's meal tickets and filling them to the resident preference. She said most of the time she was able to do it. She said she heard residents complain about not getting want they wanted. She said the residents get upset and asked for an alternative meal. She said this probably made the resident's feel frustrated. During an interview on 09/14/22 at 2:52 p.m., LVN W said she had previously worked at the facility 5 years ago and returned last week. She said call lights should be answered asap because you do not know if the issues were minor or major. She said any staff member can answer call lights and ensure they are within reach. She said call lights are mostly answered timely. She said proper placed call light and timely response could prevent falls and the resident could be calling about chest pain, shortness of breath, or incontinent care. During an interview on 09/14/22 at 3:25 p.m., CNA X said she was the CNA coordinator but had been working the floor. She said call lights should be answered asap and the facility trained CNAs to follow the same guidelines. She said call lights should be hooked out something within reach and eyesight. She said she had not heard any residents complain but she did not work the 100-hall often. She said proper placed call light and timely response could prevent falls and residents could be calling for help because they were having a stroke or heart attacked. She said call lights not being answered timely and within reach could make the resident feel neglected. She said it was the CNAs responsibility for timely call lights response and placing them within reach. CNA X said the Dietary Manager put the meal tickets at the nursing station and the aide for each hall is responsible for pick them up. She said they must be turned in by a certain time and placed in box by the kitchen. She said she did not know if all the CNAs knew it was their responsibility or if they completed the tickets. She said she had heard residents complain about not getting want they wanted. She said it was important get their meal preference because they live here, and it probably made them frustrated. During an interview on 09/14/2022 at 4:15pm the DON stated it was the responsibility of the CNAs to go to each resident that was able to communicate the types of food they wanted for each meal and collect that information for the kitchen. The tray cards were given to the CNA's the day prior to the meal and were to be returned to the kitchen by 10 am the morning of the meals. The DON stated she was aware this was not always done because staffing had been an issue and the facility was trying to keep the residents taken care of and things like meal tickets have been put on the back burner. The DON said not getting the desired food choices could lead to residents not eating and weight loss. During an interview on 09/15/22 at 2:52 p.m., the activity director said she did assist the resident in recording their minutes. She said group concerns was documented on the minutes and grievance form for individual concerns needed to be addressed. She said after each resident council meetings she took the complaints to departments it addressed and any grievance to the social worker for her to file. She said the call light and meal ticket issues was a nursing department issues and would have been given to the DON. She said after that, she did not have any more involvement. During an interview on 09/15/22 at 3:01 p.m., the social worker said she worked for the facility for 10 years left and has been back for 2 years. She said she was not technically the grievance official; the Administrator was. She said as the social worker, she attends the meeting before it starts and goes over 2 resident rights a month. She said she submitted the grievance in the system and the Administrator kept up with the logs. She said if a grievance comes up in the resident council meeting, the activity lets me know, and I submit it. She said if it a group council concern, the activity director goes straight to the Administrator. The social worker said AR1 had filed a grievance about an issue and the Administrator addressed it, but she could not find any documentations. During an interview on 09/15/22 at 3:12 p.m., the Administrator said the president of resident council lead the meetings. She said the president presents the concerns to her and she tries to get a response back within 24 hours. She said the concerns were presented in the morning meetings and a resolution proposed. She said the president was told the resolution and he notified the council members. She said the resolution should be posted on the resident council meeting minutes. She said if it was a department issue, then the department head should fill out a form to address the issue and it should be attached to the minutes. She said regarding the meal ticket issues, before the former president left 3 weeks ago, he was informed the facility hired 2 hospitality aides to fill out meal tickets and ask for meal preferences. She said she knew he told some people about the resolutions but probably not everyone. She said she did not know why resolutions were not on meetings minutes or grievance from the meeting, not in the grievance binder. She said it was important for the resident council members to have their concerns and grievance promptly addressed so they knew the facility took them seriously and was heard in their home. During an interview on 09/15/22 at 5:27 p.m., the DON said the activity director brought her nursing related issues such as call lights response time and meal tickets. She said the activity director writes down the resolution and informs the resident council president or members at the next meeting. She said administrator staff attended meetings. She said it could frustrate the council group if they felt their concerns were not being addressed or taken seriously. Record review of the grievance book from 01/2022-09/2022 did not reveal any complaints related to resident council concerns of delayed call light response time and meal tickets. Record review of a facility grievance policy dated 01/12/20 revealed .the facility will ensure prompt resolution to all grievance .keeping resident .informed throughout investigation and resolution process .the facility grievance process will be overseen by a designated Grievance who will be responsible for receiving and tracking grievance through their conclusion .communicate with resident throughout process to resolution and coordinate with other staff .systematic mechanism for receiving and promptly acting upon issues .monitoring and trending grievances and complaints .all grievance identified during the resident council meeting will be submitted to administrator and/or designee for investigation and resolution .reporting of resolution outcome will be given to the resident council per protocol .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide a safe, functional, sanitary, and comfortable...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide a safe, functional, sanitary, and comfortable environment for 1 o1 dining room and 6 of 22 residents reviewed for environment. (Resident #13, Resident #28, Resident #33, Resident #61, Resident #84, and Resident #97) The facility failed to remove 4 used beds from the dining room. The facility did not ensure clean carpets in the rooms of Resident #13, Resident #28, Resident #33, Resident #61, Resident #84 and Resident #97. These failures placed residents at risk of an unsafe or uncomfortable environment and a decrease in quality of life and self-worth. Findings included: 1. Record review of the face sheet 9/14/2022 indicated Resident #13 was [AGE] years old and was admitted on [DATE] with diagnoses including anxiety disorder, other recurrent depressive disorders, and moderate intellectual disabilities. Record review of a care plan revised on 7/29/2022 indicated Resident #13 had a history of anxiety and was prescribed an antidepressant. Record review of the MDS dated [DATE] indicated Resident #13 was understood and understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 13 indicating Resident #13 was cognitively intact. The MDS indicated Resident #13 required limited to extensive assistance from staff for all activities of daily living. 2. Record review of the face sheet 9/14/2022 indicated Resident #28 was [AGE] years old and was admitted on [DATE] with diagnoses including diabetes, generalized muscle weakness, and essential hypertension (high blood pressure). Record review of a care plan dated 6/4/2022 indicated Resident #28 had impaired physical mobility related to generalized weakness. Record review of the MDS dated [DATE] indicated Resident #28 usually understood and usually understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) score of 12 which indicated Resident #28 was cognitively intact. Resident #28 required extensive assistance from staff for all ADLs. 3. Record review of the face sheet dated 9/14/2022 indicated Resident #33 was [AGE] years old and was admitted on [DATE] with diagnoses including liver cell carcinoma (liver cancer), stroke, and heart disease. Record review of a care plan dated 9/3/2022 indicated Resident #33 had a history of anxiety and was prescribed an anti-anxiety medication. Resident #33 had impaired physical mobility and required assistance with self-care. Record review of the MDS dated [DATE] indicated Resident #33 was understood and usually understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) score of 8 which indicated Resident #33 was moderately cognitively impaired. Resident #31 required extensive to total assistance from staff with ADLs. 4. Record review of a face sheet dated 9/14/2022 revealed Resident #61 was [AGE] years old and was initially admitted on [DATE] with diagnoses including cerebral palsy (a congenital disorder of movement, muscle tone, or posture), paranoid schizophrenia (a mental disorder characterized by continuous or relapsing episode of psychosis), and moderate intellectual disabilities. Record review of a care plan dated 7/19/2022 indicated Resident #61 had a history of cerebral palsy and required extensive assistance with bed mobility and transfers. The care plan indicated Resident #61 was immobile. Record review of the most recent MDS dated [DATE] indicated Resident #61 was sometimes understood and sometimes understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 8. This score indicated moderate cognitive impairment for Resident #61. The MDS also indicated Resident #61 required limited to extensive assistance from staff for ADLs. 5. Record review of a face sheet dated 9/14/2022 revealed Resident #84 was [AGE] years old and was admitted on [DATE] with diagnoses including stroke, diabetes, and essential hypertension (high blood pressure). Record review of a care plan dated 8/18/2022 indicated Resident #84 was prescribed an anti-anxiety and antidepressant medication. The care plan indicated Resident #84 had a speech deficit as evidenced by unclear speech. Record review of the most recent MDS dated [DATE] indicated Resident #84 was usually understood and usually understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 6 indicating severe cognitive impairment. The MDS indicated Resident #84 extensive to total assistance from staff for all ADLs. 6. Record review of a face sheet dated 9/14/2022 revealed Resident #97 was [AGE] years old and was initially admitted on [DATE] with diagnoses including urinary tract infection, pressure ulcer, and chronic pain syndrome. Record review of a care plan dated 9/12/2022 indicated Resident #97 had impaired physical mobility and required assistance from staff. Record review of the most recent MDS dated [DATE] indicated Resident #97 was usually understood and understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 9 which indicated Resident #97 was moderately cognitively impaired. The MDS indicated Resident #97 required extensive assistance with ADLs. An observation on 9/12/2022 at 10:10 a.m., revealed there was a strong foul odor of urine in the 400 Hall. The odor was present on both ends of the hall and was strongest in the middle of the hall near between rooms [ROOM NUMBERS]. An observation on 9/12/2022 at 10:12 a.m., revealed multiple white stains of various sizes on the carpet in the room of Resident #97. There were many small white stains scattered on the carpet in front of the dresser. An observation on 9/12/2022 at 10:21 a.m., revealed multiple stains on the carpet throughout the room of Resident 13 and Resident 61. Near the bed of Resident 13 were several stains that appeared to be food stains and there were food crumbs. An observation on 9/12/2022 at 10:41 a.m., revealed there were multiple stains throughout the room. In front of the chest of drawers nearest the door was a dried, pink stain on the carpet. Near the bed of Resident #84 were many stains that appeared to be food stains. There were more than 10 light brown stains of an unknown substance stuck to the carpet. The carpet in general had a dirty appearance. There were two large white stained areas on the carpet near the door. An observation on 9/12/2022 at 11:00 a.m., revealed multiple large white stains on the carpet near the entrance of Resident #28 and Resident #33's room. An observation on 9/12/2022 at 12:02 p.m., revealed there were 4 used beds noted in the dining room. One of the beds with a large circular dark stain on the center of the mattress. There were 4 headboards noted along the opposite wall. There were residents present in the dining room eating lunch. There was one table within 5 feet of the beds with a male resident eating lunch. An observation on 9/12/2022 02:48 p.m. revealed there were no changes to the carpet in the room of Resident #84. An observation on 9/13/22 at 7:56 a.m., revealed there were residents present in the dining room eating breakfast. There were 2 beds in dining room along the wall each with 2 mattresses stacked on top of each other. There were headboards propped against the opposite wall. An observation on 9/13/2022 at 8:04 a.m., there was a strong foul odor of urine in the 400 Hall. The odor was present on both ends of the hall and was strongest in the middle of the hall near between rooms [ROOM NUMBERS]. An observation on 9/13/22 at 8:05 a.m., revealed multiple white stains of various sizes on the carpet in the room of Resident #97 . There were many small white stains scattered on the carpet in front of the dresser. The resident was in her bed. An observation on 9/13/22 8:45 a.m., revealed 8 large white stains noted in the carpet near the door of the room of Resident #28 and Resident #33. The carpet was worn, and the trash can of Resident #28 was turned over . Each Resident was in their bed. An observation on 9/13/22 8:51 a.m., revealed there were multiple stains throughout the room. In front of the chest of drawers nearest the door was a dried, pink stain on the carpet. Near the bed of Resident #84 were many stains that appeared to be food stains. There were more than 10 light brown stains of an unknown substance stuck to the carpet. The carpet in general had a dirty appearance. There were two large white stained areas on the carpet near the door. During an interview on 9/14/2022 9:15 a.m., the Dietary Manager said the beds in the dining room were because the facility was getting new beds and the old ones were being stored in the dining room until they were loaded on a truck. She said the beds had all been swapped out the previous week and she thought those were left because there was no room on the truck. She said she was unaware one of the beds had a large brown stain in the center of the mattress . She said she would not want to eat a meal next to a stained bed. An observation on 9/14/2022 at 11:44 a.m., revealed there was a strong foul odor of urine in the 400 Hall. The odor was present on both ends of the hall and was strongest in the middle of the hall near between rooms [ROOM NUMBERS]. During an observation and interview on 9/14/2022 at 11:45 a.m., revealed multiple white stains of various sizes on the carpet in the room of Resident #97. There were many small white stains scattered in from of the dresser. Resident #97 said the stains on the floor bothered her because she did not know what they were. During an observation and interview on 9/14/2022 at 11:52 a.m., Resident #13 said she had resided in her room a good while. She said the carpet had been stained and dirty since moving into the room. She said she did not know what the stains were. She said they could be splashed milk. The was a small brown smear noted near the chair she was sitting in. Resident #13 said she would like the carpet to be kept clean. She said her mama taught her to be clean. She said if her carpet at home had looked like the carpet in her room, she would have it cleaned. She said the housekeepers do vacuum and sweep but they do not shampoo the stains out of the carpet. During an interview on 9/14/2022 at 1:51 p.m., the Floor Technician B revealed he cleans the carpets on the hall. He said he did weekly rounds and cleans each carpet in the resident rooms once a week. He said Resident #84 drops food on the floor, and he cleaned Resident #84's carpet prior to the beginning of the survey on the morning of 9/12/2022. He said when he made rounds he checked for stains and cleans them when he cleans the carpets . During an observation and interview on 9/14/2022 at 3:34 p.m., CNA D said carpets in a lot of the resident's room were nasty and did not appear to have been cleaned. She said she had seen carpets being cleaned in the front of the facility. She said she had never witnessed carpets being shampooed in any residents' rooms. During an interview on 9/15/2022 at 9:10 a.m., the Housekeeping Supervisor said that there were not any carpets in resident's rooms cleaned on Monday, 9/12/2022. He said there are 8 rooms with carpet on the 400 Hall. He said Floor Technician was supposed to clean the carpets in the residents' rooms every two weeks and as needed. He said himself and Floor Technician B made rounds on 9/14/2022. He said there was not a specific day the carpets were cleaned in the residents' rooms, just every two weeks. He said there is no specific day the carpets are cleaned in the residents' room, just every two weeks. He said the cleanings are not documented anywhere. He said the carpets are old. He said they try to clean the halls on Thursdays or Fridays. Observed the carpets in the rooms of Resident #97, Resident #13, Resident #61, Resident #33, Resident 28, and Resident #84 with the supervisor. He said agreed the carpets were dirty and stained. He said some of the white stains were bleach stains but not all of them were. During an interview on 9/15/2022 at 1:40 p.m., the DON said they just had 90 beds delivered and were trying to get the used ones left in the dining room moved out of the facility. She said it was not ok that residents had to eat next to a stained bed . She said the carpets in residents' room should be kept clean and shampooed. She said she was unsure how often the carpets in the residents' rooms were shampooed. She said an unclean environment could make a resident uncomfortable. During an interview on 9/15/2022 at 2:16 p.m., the Administrator the facility had received 90 new beds at one time. She said the old beds in the dining room were waiting to be loaded onto a truck to be removed. She said she would not want to eat near an old, stained bed. She said she would expect floors to be kept clean and the carpets should have been seen during daily rounds and should have been cleaned. When shown a picture of the floor of Resident 84's room, she agreed the floor was dirty, stained and needed to be cleaned . She said there were daily Ambassador rounds made to check the resident's rooms. Review of an undated Homelike Environment facility policy indicated, .It is the policy of the facility to ensure that the environment provided by the facility is safe, sanitary, functional, and comfortable .institutional odors will be addressed and eliminated .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents who were unable to carry out activiti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure residents who were unable to carry out activities of daily living with the necessary services to maintain good personal hygiene for 8 of 22 residents (Resident #29, Resident #21, Resident #19, Resident #74, Resident #60 Resident #76, Resident #70, and Resident #59) reviewed for ADL (activities of daily living) care. The facility failed to provide dependent Residents #21, #19, #74, #60, #76, #,70 and #59 with scheduled bed bath/showers. The facility failed to provide nail care to Resident #29 and #60. These failures could place residents who required assistance from staff for personal hygiene at risk of not receiving care and services to meet their needs. Findings included: 1. Record review of the face sheet dated 9/14/22 revealed Resident #29 was a [AGE] year-old female admitted on [DATE] with diagnoses including dementia (a general term for loss of memory, language, problem-solving and other thinking abilities that are severe enough to interfere with daily life), heart failure (A chronic condition in which the heart doesn't pump blood as well as it should), expressive language disorder (disorder that makes it hard to express thoughts). Record review of the MDS dated [DATE] revealed Resident #29 was usually understood and usually understood others. The MDS revealed Resident #29 had a BIMS of 06 which indicated moderately impaired cognition and required extensive assistance for dressing, bed mobility, and transfers. And required total dependence for toilet use, personal hygiene, and bathing. Record review of the care plan dated 12/23/2021 revealed Resident #29 would assist with bathing and hygiene on a daily basis over the next 90 days and prefers a bath in the morning. During an observation on 09/12/2022 at 9:45 am, Resident #29 was noted to have long jagged fingernails to both hands. Resident #29 was sitting up in bed attempting to eat her puree breakfast with her hands. Nails were 1-1.5 inches from the tip of her finger. The nails were dirty with a brown substance noted under them all. During an observation on 09/12/2022 at 11:30 am, Resident #29 was sitting up in bed with a fork in hand attempting to clean from underneath long jagged nails with one of the fork tines. During an observation on 09/14/2022 at 2:20pm, Resident #29 had a dark brown substance under her fingernails. The fingernails remained long and jagged. Record review of an ADL flow sheet from 09/01/2022 until 09/14/2022 showed no bathes had been given for Resident #29 in the month of September 2022. An interview on 09/14/2022 at 3:00 pm with CNA T stated that nail care is performed after bathing and showering. The only time nail care is not done by the CNA is if the resident is a diabetic and they let the podiatrist cut the toenails of the diabetics. CNA T stated that she often does not have enough time to give all the bathes due each shift. CNA T stated she had not bathed or provided nail care for Resident #29 because she should be bathed on day shift. 2. Record review of a face sheet revealed Resident #21 was a [AGE] year-old male, that was admitted to the facility on [DATE] with the diagnoses of cerebral infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it), hemiplegia (a symptom that involves one-sided paralysis), COPD (a group of diseases that cause airflow blockage and breathing-related problems). Record review of an MDS dated [DATE] indicated Resident #21 had a BIMS of 14, which indicated no cognitive deficit. Resident #21 required extensive to dependent assistance with ADL. Resident #21 was understood and understood others. Record review of Resident #21's care plan dated 03/02/2022 titled self-care deficit revealed Resident will assist with bathing/hygiene daily over the next 90 days. Prefers bath in the pm. During an observation on 09/12/2022 at 10:22 am, Resident #21 looked disheveled and unkept. Resident #21's hair was oily and uncombed. [NAME] flaky skin was noted to his face. An interview with Resident #21 on 09/12/2022 at 10:22 am, Resident #21 stated he had gotten about 1 bath a week for since he had been admitted to the facility. He stated he was told he should get 3 bathes per week. Resident #21 stated he bathed every day when he was at home before his stroke, and he would like to bathe daily but would settle for 3 days a week if that is all he could get. Resident #21 stated once a week or less was unacceptable and had made several complaints to CNA T and ADON J. Record review of the ADL flow sheet dated September 2022 indicated Resident #21 received one bath on 09/05/2022. 3. Record review of Resident 19's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), glaucoma (a group of eye conditions that damage the optic nerve, the health of which is vital for good vision), and hypertension (blood pressure that is higher than normal). Record review of Resident #19's quarterly MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #19's care plan dated 06/24/2022 titled self-care deficit revealed Resident #19 will assist with bathing/hygiene daily over the next 90 days. Prefers a bed bath. During an observation on 09/12/2022 at 10:02 am Resident #19 appeared disheveled. Her hair was uncombed and unclean. She was wearing a hospital gown with food stains on it and had a strong odor of urine. During an interview on 09/12/2022 at 10:02 am Resident #19 stated she was not getting a bath every other day. Resident #19 stated she had a bath 5 days prior. Record review of an ADL flowsheet for Resident #19 dated September 2022 indicated no bath was given in the month of September. During an interview on 09/14/2022 at 3:30 pm CNA T stated she tried her best to get to everyone shower and bathes each day. CNA T stated that most of the time it was just her and a hospitality aide on the hall and she could not always do all the bathes required. CNA T stated the ADON and the DON knew that not giving bathes was a problem because they tell the CNAs daily they look at their charting. 4. Record review of Resident 74's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: fracture of left femur (a break in the thighbone), seizures (a sudden, uncontrolled electrical disturbance in the brain. It can cause changes in your behavior, movements, or feelings, and in levels of consciousness), Chronic Obstructive Pulmonary Disease (a group of diseases that cause airflow blockage and breathing-related problems). Record review of Resident # 74's admission MDS, dated [DATE], reflected she had a BIMS score of 14, which indicated no impaired cognitive status. Her functional status reflected she required limited assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #74's care plan dated 08/02/2022, reflected Resident #74 would assist with bathing and hygiene on a daily basis over the next 90 days and she preferred a bath in the evening. Record review of Resident #74's ADL flow record dated September 2022 reflected no bathes had been given in the month of September. During an interview on 09/12/2022 at 3:30 pm, Resident #74 revealed she felt embarrassed at her doctor's appointment earlier that day because she smelled of urine and had not been bathed since she moved out of isolation over 2 weeks prior. 5. Record review of Resident 60's face sheet reflected a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: dementia (A group of thinking and social symptoms that interferes with daily functioning.), anemia (a condition in which the number of red blood cells is below normal), and major depressive disorder (A mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life). Record review of Resident # 60's MDS, dated [DATE], reflected he had a BIMS score of 05, which indicated moderately impaired cognitive status. His functional status reflected he required extensive assistance with bed mobility, toilet use and personal hygiene. He required supervision only for eating. Record review of Resident #60's care plan dated 07/06/2022, reflected Resident #60 would assist with bathing and hygiene on a daily basis over the next 90 days and he had no preferred a bath/ grooming time. Record review of Resident #60's ADL flow record dated September 2022 reflected one bathe had been given in the month of September. During an observation of Resident #60 on 09/12/2022 at 10:00 am, he was noted to have long jagged fingernails. The fingernails extended approximately 1 inch over the fingertip and were unclean. During an observation of Resident #60 on 09/13/2022 at 2:15 pm, he was noted to still have long jagged fingernails that were unclean. During an interview on 09/13/2022 at 2:15 pm, Resident #60 revealed he would really like his beard and fingernails trimmed down and cleaned. 6. Record review of the face sheet date 09/15/22 revealed Resident #59 was [AGE] years old, female and admitted on [DATE] with diagnoses including traumatic subarachnoid hemorrhage (presence of blood within the subarachnoid spaces), dementia, and muscle weakness. Record review of the MDS dated [DATE] revealed Resident #59 was understood and usually understood others. The MDS revealed Resident #59 had a BIMS score of 03 which indicated severe cognitive impairment and required limited assistance for bathing and personal hygiene. The MDS revealed Resident #59 did not reject care. Record review of the care plan dated 03/23/22 revealed Resident #59 had self-care deficit with a goal of maintain or improve self-care of dressing, grooming hygiene and bathing over next 90 days. Intervention included provide assistance with self-care as needed. Record review of Resident #59's ADL sheet from 07/01/22-09/22/22 revealed 3 (07/08/22, 07/27/22, 08/03/22) documented baths. During an observation and interview on 09/13/22 at 8:57 a.m., Resident #59 had on the same outfit as yesterday with upper lip hair (09/12/22). Unable to decipher what Resident #59 was communicating, not interview able. During an observation on 09/14/22 at 9:04 a.m., Resident #59 had on the same outfit as yesterday with upper lip hair (09/13/22). On 09/14/22 at 9:35 a.m., attempted to contact Resident #59's family member for interview, left message to return phone call. Phone call was not returned prior to exit. 7. Record review of the face sheet dated 09/14/22 revealed Resident #70 was [AGE] years old female and admitted on [DATE] with diagnoses including acquired absence of right leg above the knee, age related debility (physical weakness), and cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it). Record review of the MDS dated [DATE] revealed Resident #70 was understood and understood others. The MDS revealed Resident #70 had a BIMS of 14 which indicated intact cognition and required extensive assistance for toilet use and total dependence for transfers, dressing, personal hygiene, and bathing. The MDS revealed Resident #70 did not rejected care. Record review of the care plan dated 09/03/22 revealed at risk for/actual skin breakdown related to stage 3 pressure ulcer to left calf, skin tear to left and right arm, stage 4 pressure ulcer to sacrum as evidence by confided to bed most of time, extensive bed mobility and transfers. Intervention included inspect skin daily with care and bathing and report changes. Record review of the Resident #70's ADL sheet from 08/05/22-09/11/22 revealed no documentation of bathing. During an observation on 09/12/22 at 3:27 p.m., Resident #70 was not lying straight in bed, in a hospital gown. Resident #70 hair was in disarray and slightly shiny. During an interview and observation on 09/13/22 at 09:25 a.m., Resident #70 was not lying straight in bed, in a hospital gown. Resident #70 hair was in disarray and slightly shiny. Resident #70's room was odorous. She said she had never gotten a shower since admission on [DATE], but she guessed she had been wiped down after her explosive bowel movements. She said she could not recall getting her hair washed either. She said maybe because she had fragile skin and bleed easily, they did not fully bath her. During an interview on 09/14/22 at 1:27 p.m., CNA V said she had worked at the facility 2 years ago and returned 2 days ago. She said she felt like residents received their scheduled bed bath/shower. She said after CNAs gave a resident a bath, the chart on a shower sheet and on the computer. She said when a resident gets a bath, facial hair should be removed. She said getting baths was important for hygiene and probably made the resident feel dirty and grumpy. She said Resident #59 did have on the same outfit as yesterday. During an interview on 09/14/22 at 3:25 p.m., CNA X said she was the CNA coordinator but had been working the floor. She said resident should be getting scheduled baths and showers. She said aides are supposed to chart in the computer and on paper to document skin issues. She said if a resident refused, CNAs were supposed to let the nurse know so it can be documented by the nurse. She said resident's clothes should be changed daily. She said bathing and personal hygiene was important for daily living. She said residents could get sick or have skin breakdown due to not get a bath. She said it was the nurse's responsibility to make sure the aides were giving residents their scheduled baths and shaving. During an interview on 09/15/22 at 11:07 a.m., CNA Y said she had worked at the facility since August 2019. She said she worked 2pm-10pm shift and worked the 100-hall frequently. She said she felt like residents received their scheduled baths. She said when she gave a bath, she charted in the computer. She said when she gave a bath or shower, she changed the resident's clothes. She said the A beds were 6-2 pm and B beds 2-10 pm. She said she had not given Resident #70 a bath but did wipe her down good when she had a bowel movement. She said she had not washed her hair though. She said sometimes the residents do not have a lot of clothes, so if you see them in the same clothes does not mean they did not get a bath. She said the clothes could have been immediately sent to laundry and returned. She said bathing and personal hygiene was important for skin care and prevent infection. She said if a resident refused, aides reported it to the charge nurse. She said Resident #57 can need a little convincing to shower but does not refuse. During an interview on 09/14/2022 at 2:30 p.m., the Administrator said she the CNAs were responsible for all bathes and nail care during bath time. The Administrator believed residents were getting bathed but that the CNAs were failing to document the baths because they did not have enough time to document. Bathes and nail care were important to promote skin integrity and overall health. The CNAs were to feel out bath sheets with each bed bath and shower and turn them into the ADON as proof they skin was looked at during the bath. During an interview on 09/14/2022 at 3:30 pm with the DON, she said the staff nurses were responsible for ensuring the nurse aides were bathing the residents as scheduled, but it was ultimately her responsibility to ensure residents were being bathed. The DON stated she knew not everyone was getting a bath as they should due to being short on staff. The DON stated she felt more of the problem was that they were getting some baths, but no one was documenting the baths being given. The DON stated not getting regular bathes could cause skin impairment and urinary tract infections. Record review of the facility's Activities of Daily Living (ADLs), Supporting policy dated March of 2018 revealed . residents will be provided with care, treatment, services as appropriate to maintain or improve their ability to carry out activities of daily living . residents who are unable to carry out activities of daily living independently will receive services necessary to maintain good nutrition, grooming, and personal and oral hygiene . appropriate care and services will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with hygiene (bathing, dressing, grooming, and oral care) . Record review of the facility's Shaving policy dated February 2018 revealed . the purpose of this procedure is to promote cleanliness and to provide skin care . the following information should be recorded in the resident's medical record; date & time of procedure performed, name & title of whom performed the procedure, any problems or complaints, if the resident participated in the procedure, if the resident refused the treatment, and signature of the person recording the data .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who need respiratory care are pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that residents who need respiratory care are provided with such care, consistent with professional standards of practices for 10 or 22 residents (Resident #61, Resident #35, Resident #84, Resident #28, Resident #97, Resident #38, Resident #87, Resident #44, Resident # 313, and Resident #90) reviewed for respiratory care. The facility failed to appropriately change oxygen tubing and oxygen humidifier bottles for Resident #35, #44, and #97. The facility failed to properly store nebulizer machines and nebulizer mask while not in use for Resident #44, Resident #28, Resident #61, Resident #84, and Resident #97. The facility failed to change Resident #87 and Resident #38's oxygen tubing every Wednesday per the physician orders. The facility failed to change Resident #38's nebulizer mask and tubing every Wednesday per the physician orders. The facility failed to ensure Resident #87's humidification bottle had water. The facility failed to ensure Resident #313 and Resident #38's nebulizer mask and tubing was properly stored and dated per the facility's policy. The facility failed to ensure Resident #90's nebulizer was dated per the facility's policy. These failures could place residents at risk for of respiratory infections. Findings included: 1.Record review of the face sheet dated 9/15/22 revealed Resident #313 was a [AGE] year-old, male, and admitted on [DATE] with diagnoses including acute kidney injury (abrupt deterioration in kidney function), acute posthemorrhagic anemia (quickly losing a large volume of circulating red blood cells that carry oxygen), acute cystitis with hematuria (sudden inflammation of the urinary bladder also known as a urinary tract infection, with blood in the urine), diabetes (disease of too much sugar in the blood), congestive heart failure (the heart does not pump blood as well as it should), depression (mood disorder that causes persistent feelings of sadness and loss of interest), and COPD (chronic obstructive pulmonary disease- constriction of the airways and difficulty breathing). Record review of the admission MDS dated [DATE] revealed Resident #313 had a BIMS of 6, which indicated he was severely cognitively impaired . The MDS also revealed Resident #313 was receiving oxygen therapy in the facility. Record review of the Resident #313's order summary report dated 9/15/22 revealed an order from 8/31/22 for ipratropium 0.5mg/albuterol 3 mg by nebulization inhalation every six hours. During an observation and interview on 9/12/22 at 11:14 AM with Resident #313 revealed he had a nebulizer machine (changes liquid medication to a mist) with nebulizer tubing and a mask attached and they were not dated or bagged per facility policy. The resident said he received breathing treatments with the nebulizer machine. 2 Record review of the face sheet dated 9/15/22 revealed Resident #90 was an [AGE] year-old, male, and admitted on [DATE] with diagnoses including COPD (chronic obstructive pulmonary disease- constriction of the airways and difficulty breathing), respiratory failure, hypertension (high blood pressure), diabetes (disease of too much sugar in the blood), and paroxysmal atrial fibrillation (irregular rapid heart rate that causes poor blood flow). Record review of the admission MDS dated [DATE] revealed Resident #90 had a BIMS of 3, which indicated he was severely cognitively impaired. The MDS also revealed Resident #90 was receiving oxygen therapy in the facility. Record review of the Resident #90s order summary report dated 9/15/22 revealed an order dated 8/18/22 for oxygen at 2-3 liters per nasal cannula and ipratropium 0.5mg/albuterol 3 mg by nebulization inhalation every six hours. During an observation and interview on 9/12/22 at 12:07 PM, revealed Resident #90 had a nebulizer machine with nebulizer tubing and a mask attached. It was bagged but was not dated. The resident said he received breathing treatments with the nebulizer machine and did not know if or when the tubing had been changed out. 3.Record review of Resident 38's face sheet reflected an [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: rheumatoid arthritis (A chronic inflammatory disorder affecting many joints, including those in the hands and feet), dementia (A group of thinking and social symptoms that interferes with daily functioning), and anemia (A condition in which the blood doesn't have enough healthy red blood cells). Record review of Resident #38's September 2022 physician orders revealed an order dated 01/27/21 for oxygen at 2 liters per minute via a nasal cannula and albuterol sulfate 2.5mg/3mL every two hours as needed for shortness of breath. Change oxygen tubing and nebulizer mask and tubing every Wednesday. Record review of Resident #38's annual MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. MDS indicated oxygen usage daily. Record review of Resident #38's EHR reflected the following care plan goal for breathing patterns on 01/27/2021: - Resident #38 would demonstrate effective respiratory rate, depth, and pattern over the next 90 days. During an observation on 09/12/2022 at 9:20 AM the oxygen tubing for Resident #38 was dated 08/25/2022. Nebulizer mask and tubing were dated 08/25/2022 and not contained in a bag. 4.Record review of Resident #87s face sheet reflected an [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: hypertension (blood pressure that is higher than normal), COPD (a group of diseases that cause airflow blockage and breathing-related problems) and A fib (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart). Record review of Resident #87's September 2022 physician orders revealed an order dated 03/01/22; oxygen at 2 liters per minute via nasal cannula and ipratropium 0.5mg/albuterol sulfate 3mg/ 3mL nebulization solution every 6 hours. Change oxygen tubing and nebulizer mask and tubing every Wednesday. Record review of Resident #87's MDS dated [DATE], reflected she had a BIMS of 09, which indicated a moderate impaired cognitive status. Her functional status reflected she required limited assistance with bed mobility, toilet use and personal hygiene and supervision for eating. Oxygen use was marked on the MDS. Record review of Resident #87's EHR reflected the following care plan goal for breathing pattern dated 03/01/2020: - Resident #87 would demonstrate effective respiratory rate, depth, and pattern over the next 90 days. During an observation and interview on 09/12/2022 at 9:45 AM the oxygen tubing for Resident #87 was dated 09/04/2022, the humidifier bottle was empty and dated 08/25/2022. Resident #87 stated she was not sure how often they changed the tubing, she stated maybe twice a month was her best guess. 5. Record review of a face sheet dated 9/14/22 revealed Resident #35 was [AGE] years old and was admitted on [DATE] with chronic obstructive pulmonary disease (lung disease), atrial fibrillation (an abnormal heart rhythm), and chronic pain. Record review of Resident #35's physician's orders date 9/14/22 revealed an order dated 6/25/22 for oxygen at 2 LPM (liters per minute) nasally every AM and PM shift. There was an order dated 9/22/21 for oxygen canister/tubing change every Wednesday evening. Change and date humidifier water and oxygen tubing weekly on Wednesday. Record review of a care plan dated 7/19/22 indicated Resident #35 had a care area for breathing pattern related to a diagnosis of COPD (chronic obstruction pulmonary disease) and was evidenced by oxygen at 2 LPM (liters per minute) nasally every shift. Record review of the most recent MDS dated [DATE] indicated Resident #35 was understood and understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 12 which indicated Resident #35 was moderately cognitively impaired. Section O indicated Resident #35 received oxygen therapy. During an observation on 9/12/22 at 10:45 AM, Resident #35 was sitting in bed wearing a nasal cannula that was attached to a running oxygen concentrator. The oxygen tubing and humidifier bottle was dated 8/26. The humidifier bottle was empty. During an observation on 9/12/22 at 4:30 PM, Resident #35 was sitting in bed wearing a nasal cannula that was attached to a running oxygen concentrator. The oxygen tubing and humidifier bottle was dated 8/26. The humidifier bottle was empty. During an observation on 9/13/22 at 8:09 AM, Resident #35 was sitting in bed wearing a nasal cannula that was attached to a running oxygen concentrator. The oxygen tubing and humidifier bottle was dated 8/26. The humidifier bottle was empty. During an observation on 9/15/22 at 9:49 AM, Resident #35 was sitting in bed wearing a nasal cannula that was attached to a running oxygen concentrator. The oxygen tubing and humidifier bottle was dated 8/26. The humidifier bottle was empty. 6. Record review of the face sheet dated 9/14/22 indicated Resident #44 was [AGE] years old and was admitted on [DATE] with diagnoses including kidney failure, atrial fibrillation (abnormal heart rhythm), and depressive episodes. Record review of physician's orders date 9/14/22 indicated an order dated 6/25/22 for oxygen at 2 LPM (liters per minute) via NC (nasal cannula) every shift. There was an order date 9/22/21 to change ever Wednesday Nebulizer mask/mouthpiece and tubing weekly on Wednesday and to change and date oxygen tubing and humidifier bottle weekly on Wednesday. Resident #44 had an order dated 6/15/22 for Albuterol Sulfate (a medication inhaled through a nebulizer for breathing) for every 8 hours as needed for SOB (shortness of breath). Record review of a care plan last revised on 7/20/22 indicated Resident #44 care area for breathing pattern related to a diagnosis of COPD (chronic obstruction pulmonary disease) and was evidenced by oxygen at 2 LPM (liters per minute) nasally every shift. The care plan indicated Resident #44 received nebulized breathing treatments. Record review of the MDS dated [DATE] indicated Resident #44 usually understood others and was understood. The MDS indicated a BIMS (Brief Interview for Mental Status) score of 12, indicating Resident #44 was moderately cognitively impaired. Section O indicated Resident #44 received oxygen therapy. During an observation on 9/12/22 at 10:45 AM, Resident #44 was sitting in her wheelchair. She had an oxygen concentrator sitting near her. There was a nasal cannula attached. The tubing and the humidifier bottle were dated 8/26. There was no water in the humidifier bottle. During an observation on 9/12/22 at 4:30 PM, Resident #44's There was a nasal cannula tubing, and the humidifier bottle were dated 8/26. There was no water in the humidifier bottle. Her nebulizer mask was in a bag dated 6/22. During an observation on 9/12/22 at 8:09 AM, Resident #44's There was a nasal cannula tubing, and the humidifier bottle were dated 8/26. There was no water in the humidifier bottle. Her nebulizer mask was in a bag dated 6/22. During an observation on 9/15/22 at 9:49 AM, Resident #44's There was a nasal cannula tubing, and the humidifier bottle were dated 8/26. There was no water in the humidifier bottle. Her nebulizer mask was in a bag dated 6/22. 7. Record review of a face sheet dated 9/14/22 revealed Resident #28 was [AGE] years old and was initially admitted on [DATE] with diagnoses including diabetes, myocardial infarction (heart attack), and high blood pressure. Record review of Resident #28's physician orders dated 9/14/22 indicated an order for Ipratropium Bromide/Albuterol Sulfate (nebulized medications for breathing) every 6 hours as needed for SOB (shortness of breath). Record review of a care plan dated 6/4/22 indicated Resident #28 had breathing pattern problem and was receiving nebulized breathing medications. Record review of the most recent MDS dated [DATE] indicated Resident #28 was usually understood and understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 12 which indicated Resident #28 was moderately cognitively impaired. During an observation on 9/12/22 at 11:00 AM, Resident #28 was lying in bed. On the opposite side of her bedside table her nebulizer machine was sitting in the floor. The nebulizer tubing was attached. The nebulizer mask was in the top drawer of her bedside table. The mask was not in a bag or dated. During an observation on 9/13/22 at 8:45 AM, Resident #28 was lying in bed. On the opposite side of her bedside table her nebulizer machine was sitting in the floor. The nebulizer tubing was attached. The nebulizer mask was in the top drawer of her bedside table. The mask was not in a bag or dated. During an observation on 9/14/22 at 8:53 AM, Resident #28 was lying in bed. On the opposite side of her bedside table her nebulizer machine was sitting in the floor. The nebulizer tubing was attached. The nebulizer mask was in the top drawer of her bedside table. The mask was not in a bag or dated. During an observation on 9/15/22 at 8:44 AM, Resident #28 nebulizer machine was sitting in the floor beside her bedside table. The nebulizer tubing was attached. The nebulizer mask was in the top drawer of her bedside table. The mask was not in a bag or dated. 8. Record review of a face sheet dated 9/14/22 revealed Resident #61 was [AGE] years old and was initially admitted on [DATE] with diagnoses including cerebral palsy (a congenital disorder of movement, muscle tone, or posture), paranoid schizophrenia (a mental disorder characterized by continuous or relapsing episode of psychosis), and moderate intellectual disabilities. Record review of Resident #61's physician orders dated 9/14/22 indicated an order dated 9/8/2022 for Ipratropium Bromide/Albuterol Sulfate (nebulized medications for breathing) every 6 hours. Record review of a care plan dated 7/19/22 indicated Resident #61 had breathing pattern problem and was receiving nebulized breathing medications. Record review of the most recent MDS dated [DATE] indicated Resident #61 was sometimes understood and sometimes understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 8. This score indicated moderate cognitive impairment for Resident #61. The MDS also indicated Resident #61 required limited to extensive assistance from staff for ADLs. The MDS did not indicate oxygen therapy. During an observation on 9/12/22 at 10:21 AM, Resident #61's nebulizer mask was laying on her bedside table and was not stored in a bag. During an observation on 9/12/22 12:08 PM, Resident #61's nebulizer mask was laying on her bedside table and was not stored in a bag. During an observation on 9/12/22 2:38 PM, Resident #61's nebulizer mask was laying on her bedside table and was not stored in a bag. During an observation on 9/13/22 8:55 AM, Resident #61's nebulizer mask was laying on her bedside table and was not stored in a bag. 9. Record review of a face sheet dated 9/14/22 revealed Resident #84 was [AGE] years old and was admitted on [DATE] with diagnoses including stroke, diabetes, and essential hypertension (high blood pressure). Record review of Resident #84's physician's orders dated 9/15/22 indicated an order dated 2/2/2022 for albuterol sulfate (a nebulized breathing medication) 1 ampule every 4 hours as needed for SOB (shortness of breath). Record review of a care plan dated 8/15/22 indicated Resident #84 had breathing pattern problem and was receiving nebulized breathing medications. Record review of the most recent MDS dated [DATE] indicated Resident #84 was usually understood and usually understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 6 indicating severe cognitive impairment. The MDS indicated Resident #84 extensive to total assistance from staff for all ADLs. Section O indicated Resident #84 received oxygen therapy. During an observation on 9/12/22 at 10:41 AM, Resident #84's nebulizer machine was sitting on a stained, dirty floor. The nebulizer mask sitting was sitting on the machine and was not in a bag. During an observation on 9/12/22 at 2:48 PM, Resident #84's nebulizer machine was sitting on bedside table. The nebulizer mask sitting was sitting on the machine and was not in a bag. During an observation 9/13/22 at 8:51 AM, Resident #84's oxygen concentrator was running. The humidifier bottle was dated 9/2. The nasal cannula was draped over bed rail touching side of bed. The nebulizer machine was sitting on top of the oxygen concentrator. The nebulizer mask on top of nebulizer machine and was not in a bag. 10. Record review of a face sheet dated 9/14/22 revealed Resident #97 was [AGE] years old and was initially admitted on [DATE] with diagnoses including urinary tract infection, pressure ulcer, and chronic pain syndrome. Record review of Resident #97's physician's orders dated 9/14/22 indicated an order dated 9/10/2022 for albuterol sulfate (a nebulized breathing medication) 1 ampule every 4 hours as needed for congestion. Record review of a care plan dated 9/12/22 indicated Resident #97 had breathing pattern problem and was receiving nebulized breathing medications. Record review of the most recent MDS dated [DATE] indicated Resident #97 was usually understood and understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 9 which indicated Resident #97 was moderately cognitively impaired. The MDS indicated Resident #97 required extensive assistance with ADLs. Section O indicated Resident #97 received oxygen therapy. During an observation on 9/12/22 at 10:12 AM, Resident #97's nebulizer mask was hanging off of bedside table touching the floor. The resident was wearing a nasal cannula. The nasal cannula tubing and the humidifier bottle were not dated. During an observation on 9/13/22 at 8:05 AM, Resident #97's nebulizer mask hanging off of bedside table touching the floor and trash can near table. During an interview with RN K on 9/14/22 at 4:08 PM, she said oxygen tubing, humidifiers, and nebulizers should be changed weekly on the night shift and should be dated and placed in bags. During an interview with ADON J on 9/15/22 at 10:44 AM revealed the nursing staff were responsible for placing bags for oxygen cannulas and nebulizers in the residents' rooms, along with dating the tubing weekly usually done on the night shift. During an interview on 9/15/22 at 10:10 AM, LVN E said nebulizer mask, nebulizer tubing, nasal cannulas should all be changed weekly by nursing staff on the night shift. She said the tubing should be dated when it is changed. She said yesterday she noticed the oxygen tubing and humidifier bottle for Resident #35 and Resident #44 were dated 8/26. She said she meant to change them but forgot. She said all nebulizer masks should not be left on tables, on the floor, or on top of the machines, they should be stored in bag. During an interview with LVN L on 9/15/22 at 11:14 AM revealed she had worked at the facility for eight years. She said the night shift nurses were responsible for changing oxygen tubing and nebulizers weekly and they should be dated and bagged. She said they were usually changed on Wednesday nights. During an interview on 9/15/22 at 1:40 PM, the DON said she would expect nebulizer mask and tubing and oxygen tubing and humidifier bottles to be changed weekly and as need. She said nebulizer mask not being used should be stored in a bag and not sitting in the floor. She said it was the nurses' responsibility to put the mask in bags and change the tubing weekly. She said she expected tubing to be dated when it was changed. She said she expected the humidifier bottles to have water in them. She said respiratory tubing and respiratory mask not being dated and not being stored appropriately could cause contamination and lead to infection or thrush because you would not know when they had last been changed. During an interview with the Administrator on 9/15/22 at 10:44 AM revealed she would expect the oxygen tubing, humidifiers, nebulizers, and masks to be changed according to the facility's policies. She said she did not know the frequency of how often they should be changed. Requested policy on storage of disposable respiratory equipment (oxygen tubing and nebulizers) on 9/15/22 at 10:30 AM and at 1:30 PM but received oxygen discontinuation policy (not related to this tag). Record review of the facility's Respiratory Equipment Change Schedule policy dated 2/12/20 revealed . provide a schedule for changing disposable equipment at regular intervals as determined by manufacturer recommendations and local community standards . aerosol tubing and aerosol nebulizer to be changed every forty-eight hours . small volume medication nebulizers, place in clean paper bag, labeled with resident's name and leave at resident's bedside .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide food that was palatable and served at an appe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide food that was palatable and served at an appetizing temperature for 7 of 22 residents reviewed for palatable food. (Residents #313, Resident #101, Resident #312, Resident #91, Resident #19, Resident #38 and Resident #44) The facility failed to provide palatable food served at an appetizing temperature or taste to Residents #313, Resident #101, Resident #312, Resident #91, Resident #19, Resident #38 and Resident #44 who complained the food was served cold and did not taste good. This failure could place residents who ate food from the kitchen at risk of weight loss, altered nutritional status, and diminished quality of life. Findings included: 1. Record review of the face sheet dated 9/15/22 revealed Resident #313 was a [AGE] year old, male, and admitted on [DATE] with diagnoses including acute kidney injury (abrupt deterioration in kidney function), acute posthemorrhagic anemia (quickly losing a large volume of circulating red blood cells that carry oxygen), acute cystitis with hematuria (sudden inflammation of the urinary bladder also known as a urinary tract infection, with blood in the urine), diabetes (disease of too much sugar in the blood), congestive heart failure (the heart does not pump blood as well as it should), depression (mood disorder that causes persistent feelings of sadness and loss of interest), and COPD (chronic obstructive pulmonary disease- constriction of the airways and difficulty breathing). Record review of the admission MDS dated [DATE] revealed Resident #313 had a BIMS of 6, which indicated he was severely cognitively impaired. He required supervision and set up for eating. He required one to two- person limited to extensive assistance with bed mobility, transfers, locomotion on the unit, dressing, toilet use, bathing, and personal hygiene. Record review of the Resident #313s order summary report dated 9/15/22 revealed an order for a regular reduced concentrated sweets diet. During an interview on 9/12/22 at 11:14 AM, Resident #313 revealed the food had no seasoning and he did not like it. 2. Record review of the face sheet dated 9/15/22 revealed Resident #101 was a [AGE] year-old, female, and admitted on [DATE] with diagnoses including left femur (upper leg) fracture, urinary tract infection, diabetes (disease of too much sugar in the blood), and history of falls. Record review of the admission MDS dated [DATE] revealed Resident #101 had a BIMS of 13, which indicated she was cognitively intact. She required set up only for eating. Record review of the Resident #101s order summary report dated 9/15/22 revealed an order for a regular reduced concentrated sweets diet. During an interview on 9/15/22 at 10:18 AM, Resident #101 revealed the food was terrible and had only one good meal since she was admitted to the facility. She said the chicken was tough and dry, meals had no flavor, and her eggs were always cold. She said her family had to bring her food to the facility. 3. Record review of the face sheet dated 9/15/22 revealed Resident #312 was a [AGE] year-old, female, and admitted on [DATE] with diagnoses including back pain with recent back surgery, high blood pressure, and heart disease. Record review of the admission MDS dated [DATE] revealed Resident #312's MDS had not been completed. Record review of the baseline care plan dated 9/15/22 revealed Resident #312 was on a regular diet (non-restrictive diet). Record review of the Resident #312's order summary report dated 9/15/22 revealed an order for a regular diet. During an interview on 9/15/22 at 10:08 AM, Resident #312 revealed the food was cold, had no flavor, and did not taste good. She said she often could not tell what the food was. Resident #312 appeared to be cognitively intact. 4. Record review of the face sheet dated 9/15/22 revealed Resident #91 was a [AGE] year-old, female, and admitted on [DATE] with diagnoses including right femur (upper leg) fracture, ESRD (end stage renal (kidney) disease), diabetes (disease of too much sugar in the blood), and osteoarthritis (when flexible tissue at the ends of bones wears down). Record review of the admission MDS dated [DATE] revealed Resident #91 had a BIMS of 13, which indicated she was cognitively intact. She required set up only for eating. Record review of the Resident #91s order summary report dated 9/15/22 revealed an order for a regular renal diet (a diet low in sodium, phosphorous, and protein) During an interview on 9/15/22 at 10:33 AM, Resident #91 revealed the food was cold, especially the eggs, most of the meat was so tough she could not chew it, and the food had no seasonings/flavor . During an interview on 9/15/22 at 10:44 AM with ADON J, revealed she had received complaints from residents stating the food did not taste good. She said she had reported the food complaints to the Dietary Manager and the Administrator. 5. Record review of Resident #19's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), glaucoma (a group of eye conditions that damage the optic nerve, the health of which is vital for good vision), and hypertension (blood pressure that is higher than normal). Record review of Resident #19's September 2022 physician orders revealed an order dated 07/22/2022 for a regular diet with thin liquids. An order dated 08/01/2022 indicated Resident #19 was to receive 2.0 Calorie Med Pass supplement 120 ml three times daily. Record review of Resident #19's quarterly MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #19's EHR reflected the following care plan interventions for nutrition on 07/12/2022: - Resident #19 would be provided favorite foods and beverages. - Resident #19's food preferences would be updated During an interview on 09/12/2022 at 9:55 am, Resident #19 stated the food was disgusting and unappetizing. Resident #19 stated, we are just served whatever the kitchen feels like putting on a plate. Resident #19 stated most of the time it is combinations of food that do not go together at all and turns my stomach. Resident #19 stated we have all reported this to the nurses, Director, and Administrator until we are blue in the face. During an observation on 09/12/2022 at 12:38pm, Resident #19 was not eating the lunch meal served by the facility. Resident #19 stated she was not eating fish with refried beans. The plate had a square breaded fish patty and a scoop of refried beans on it. The tray card had choices of fish or quesadilla, rice or refried bean, salad, and dessert. Resident #19 ate 25% of her lunch meal eating only 3 bites of the fish patty and eating the banana strawberry dessert. 6. Record review of Resident 38's face sheet reflected an [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: rheumatoid arthritis (A chronic inflammatory disorder affecting many joints, including those in the hands and feet), dementia (A group of thinking and social symptoms that interferes with daily functioning), and anemia (A condition in which the blood doesn't have enough healthy red blood cells). Record review of Resident #38's September 2022 physician orders revealed an order dated 01/27/2021 for a regular mechanical soft diet with thin liquids. Record review of Resident #38's annual MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #38's EHR reflected the following care plan goal for nutrition on 09/03/2022: - Resident #38 would be comfortable with food and fluids provided over the next 90 days During an interview on 09/12/2022 at 9:40 am, Resident #38 stated the food served at the facility was cold and tasteless. Resident #38 stated she did not like over 50% of the things served for lunch and supper. Resident #38 stated she felt the facility served a menu that people from the north would enjoy. Resident #38 stated she survived on snacks brought in by her relatives and provided by the facility. During an observation on 09/12/2022 at 12:45 pm. Resident #38 had a plate with a square breaded fish patty and a scoop of rice. Resident #38 stated the fish was cold, the rice was hard, and she ate the strawberry and banana dessert and drank her tea. Resident #38 stated she would be ok until they brought snacks around. Resident #38 stated the CNA asked her if she wanted something different but Resident #38 stated she did not know what a quesadilla was, and it did not sound good. 7. Record review of the face sheet dated 9/14/2022 indicated Resident #44 was [AGE] years old and was admitted on [DATE] with diagnoses including kidney failure, atrial fibrillation (abnormal heart rhythm), and depressive episodes. Record review of a care plan last revised on 7/20/2022 indicated Resident #44 had an altered nutritional status. There was an intervention for a diet as ordered by the physician. There was a goal of the resident will be comfortable with food and fluids provided. Record review of the MDS dated [DATE] indicated Resident #44 usually understood others and was understood. The MDS indicated a BIMS (Brief Interview for Mental Status) score of 12, indicating Resident #44 was moderately cognitively impaired. During an interview on 9/12/2022 10:45 a.m., Resident #44 said the food was not cooked well and was undercooked. She said the food was always cold. She said she had been served rolls that were still doughy inside. She said her family member brings her food because she cannot eat the food. During an observation on 9/12/2022 at 12:06 p.m., the food tray cart was delivered to the 400 Hall. There was no aides or nurses present. During an observation on 9/12/2022 at 12:19 p.m., the first tray was being passed to residents on the 400 Hall. During an observation on 9/12/2022 12:34 p.m., the final tray was served on the 400 Hall. During an observation and interview on 9/13/2022 at 12:20 p.m., a tray was sampled by the Dietary Manager and 5 surveyors. The spaghetti with meat sauce was tepid, the peas were undercooked and unseasoned, the toast was tough and there was no butter or garlic seasoning (flavorless), and the brownie was dry. The Dietary Manager said the spaghetti was not hot enough because the bottom plate insulator was not present. She said the brownie was dry. During an interview on 9/14/22 at 9:15 a.m., the Dietary Manager said she randomly talks to residents daily about food concerns. She said there were 103 residents, so she did not make rounds and speak to all of them about their concerns. She said she learned of food complaints while visiting with residents and from resident counci l. She said when staff brought her a specific complaint, she visited with the resident to resolve the issue. She said she even went to a resident council meeting to talk to residents. She said if the food was cold it was because the trays were not being passed immediately on the hall. During an interview on 9/14/2022 at 3:23 p.m., CNA C said there are days the food trays come and none of her residents will eat the food. She said the main complaint is they do not get the food they ordered. She said she has reported food complaints to kitchen staff. During an interview on 9/14/2022 at 3:34 p.m., CNA D had heard complaints of food trays being too cold and not seasoned correctly . She said she did offer substitutes when the resident does not like the food. She said if the food was cold she reheated the food and reported the issue to kitchen staff. During an interview on 9/15/2022 at 10:10 a.m., LVN E said she did occasionally hear food complaints. She said most complaints were that they just did not like the food, or the food was cold. She said she reports complaints to the Dietary Manager. During an interview on 9/15/2022 at 1:40 p.m., the DON said she heard food complaints every now and then. She said she was usually in the dining room and the complaints she heard was that the resident did not like what they are served. She said there are always substitutes available. During an interview on 9/15/2022 at 2:16 p.m., the Administrator said she heard food complaints when residents told her, told the kitchen staff and from resident council. She said Resident #44 had a sensitive palate and her family brought her food. She said they did have a food committee to handle food complaints. She said she felt the food had improved and they no longer needed to have a food committee. She said they were doing food surveys and those have been coming back positive. She said she sampled food trays 3 times a week. She said after the sample tray was tasted by the Dietary Manager and the surveyors she tasted the peas, and they were undercooked. Review of a facility Hot and Cold Food Temperatures dated August 1, 2018, indicated, .the temperatures of the food items will be managed to conserve maximum nutritive value and flavor and to be free of harmful organisms and substances .all hot food items must be served to the resident at a palatable temperature .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to accommodate residents' food preferences for 4 of 21...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews the facility failed to accommodate residents' food preferences for 4 of 21 residents (Resident #8, Resident #19, Resident #67, and Resident #70) reviewed for preference. The facility failed to ensure Resident #8 received milk with all meals. The facility failed to obtain and honor Resident #19, Resident #67's and Resident #70's meal preference. These failures could result in a decrease in resident choices, diminished interest in meals, and weight loss. Findings included: 1. Record review of the face sheet dated 09/14/22 revealed Resident # 8 was [AGE] years old, female and admitted on [DATE] with diagnosis including cerebral ischemia (acute brain injury that results from impaired blood flow to the brain), abnormal weight loss, and vitamin deficiency. Record review of the consolidated physician orders dated 09/14/22 revealed Resident #8 had liquid consistency nectar/mildly thick diet ordered on 09/05/22. The consolidated physician ordered dated 09/05/22 revealed wavier against medical advice signed by resident/family to receive milk with every meal. Record review of the MDS dated [DATE] revealed Resident #8 was understood and usually understood others. The MDS revealed Resident #8 had clear speech and highly impaired vision with corrective lenses. The MDS revealed Resident #8 had a BIMS score of 12 which indicated mild cognitive impairment and required limited assistance with bed mobility, transfer, dressing, toilet use, personal hygiene, and bathing. And was independent with eating. Record review of the care plan dated 07/12/22 revealed Resident #8 had altered nutritional status related to need for assistance/cueing with meals, dysphagia/swallowing difficulty and thickened liquids as evidence by decrease appetite, mechanically altered diet, palliative care form signed, and waiver for AMA signed. Interventions included provide favorite foods and beverages and necessary assistance with food and fluids. During an interview on 09/12/22 at 10:27 a.m., Resident #8 said she asked for milk with her meals and seldom got it. She said dietary had come by to find out what she liked to help with her appetite. She said she really liked the milkshakes they brought her, but they did not have it today. During an observation on 09/12/22 at 12:17 p.m., Resident #8 had a pureed diet with no milk on her tray. During an observation on 09/13/22 at 8:54 a.m., Resident #8 ate a good portion of her meal, but milk was not observed on the tray. 2. Record review of Resident #19's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), glaucoma (a group of eye conditions that damage the optic nerve, the health of which is vital for good vision), and hypertension (blood pressure that is higher than normal). Record review of Resident #19's September 2022 physician orders revealed an order dated 07/22/2022 for a regular diet with thin liquids. An order dated 08/01/2022 indicated Resident #19 was to receive 2.0 Calorie Med Pass supplement 120 ml three times daily. Record review of Resident #19's quarterly MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #19's EHR reflected the following care plan interventions for nutrition on 07/12/2022: - Resident #19 would be provided favorite foods and beverages. - Resident #19's food preferences would be updated During an interview on 09/12/2022 at 9:55 am, Resident #19 stated the food was disgusting and unappetizing. She stated she was supposed to get a choice for lunch and dinner and the CNA's were supposed to come around and circle the resident's choice on the menu. Resident #19 stated she could not remember the last time the CNA's came around and asked the residents what they wanted for each meal. Resident #19 stated, we are just served whatever the kitchen feels like putting on a plate. Resident #19 stated most of the time it is combinations of food that do not go together at all and turns my stomach. Resident #19 stated we have all reported this to the Nurses, Director, and Administrator until we are blue in the face. During an observation on 09/12/2022 at 12:38pm, Resident #19 was not eating the lunch meal served by the facility. Resident #19 stated she was not eating fish with refried beans. The plate had a square breaded fish patty and a scoop of refried beans on it. The tray card had choices of fish or quesadilla, rice or refried bean, salad, and dessert. There were no choices circled on the tray card. During an interview on 09/12/2022 at 1:15pm, CNA J stated it was the responsibility of the CNA's to ask the residents that could answer what choices they would like to make for lunch and supper. CNA J stated the kitchen gave the CNA's the tray cards either the day before or that morning and wanted them filled out and turned back in right after breakfast. CNA J stated they work short a lot of the time and do not have chance to get them done every day, but they try to do it when they can. CNA J stated her priority when she comes to work each day was to keep her residents clean and dry the best she can. CNA J stated she would like to be able to do it all, but it is not always possible. 3. Record review of the face sheet dated 09/15/22 revealed Resident #67 was [AGE] years old male and admitted on [DATE] with diagnoses including cerebral infarction (stroke), vitamin deficiency, and type 2 diabetes. Record review of the consolidated physician orders dated 09/15/22 revealed on 02/10/22 Resident #67 had a reduced concentrated sweets diet. Record review of the MDS dated [DATE] revealed Resident #67 was understood and usually understood others. The MDS revealed Resident #67 had a BIMS score of 09 which indicated mild cognitive impairment. The MDS revealed Resident #67 required limited assistance for transfers and dressing, extensive for toilet use, personal hygiene, and bathing. And independent for eating. Record review of the care plan dated 03/30/22 revealed Resident #67 had altered nutritional status as evidence by diet, med pass supplement, increased nutrient needs, and medical diagnosis. Intervention included implement med pass, monitor oral intake of food and fluid, and provide prescribed diet. The care plan dated 03/30/22 revealed Resident preference with a goal of person-centered care plan developed and implemented to meet goals and address the resident's medical, physical, mental and psychosocial needs. Record review of a blank meal ticket and note dated 08/30/22 revealed a written note by Resident #67 given to the dietary manager. The note stated, .did not order anything on list ur trying to force me to eat stuff I did not order. Stop it! I resent it! I did not order anything on plate .let me order and I'll eat but I ain't eating what other people order .this suck forcing other people's food on others .did not get any [NAME] . During an interview on 09/12/22 at 11:38 a.m., Resident #67 was asleep with his breakfast tray on the bedside table. After interviewing Resident #54, his roommate, Resident #67 woke up and said he did not want his breakfast because it was probably not what he ordered and went back to sleep. 4. Record review of the face sheet dated 09/14/22 revealed Resident #70 was [AGE] years old female and admitted on [DATE] with diagnoses including acquired absence of right leg above the knee, cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it), and vitamin deficiency. Record review of the consolidated physician orders dated 09/14/22 revealed Resident #70 had regular; no added salt diet ordered on 08/05/22. Record review of the MDS dated [DATE] revealed Resident #70 was understood and understood others. The MDS revealed Resident #70 had a BIMS of 14 which indicated intact cognition and required extensive assistance for toilet use and total dependence for transfers, dressing, personal hygiene, and bathing. And independent for eating. Record review of the care plan dated 08/05/22 revealed Resident #70 had altered nutritional status related to increased needs for wound care and missing teeth as evidence by regular, NAS diet. Interventions included provide diet as prescribed and provide snacks. The care plan dated 08/04/22 revealed Resident preference related to resident wants to be involved in care decisions. Goal of resident's wishes be respected, and autonomy will be maintained. During an interview on 09/12/22 at 3:27 p.m., Resident #70 said she orders fried eggs for breakfast and gets them sometimes. She said she orders cranberry juice and gets apple juice instead which she hates. During an interview on 09/14/22 at 9:15 a.m., the Dietary Manager said there was 103 residents so she could not make rounds and speak to all about their concerns. She said she learned about food complaints while visiting resident and received Resident #67 note. She said the biggest problem is the meal tickets are not being filled out with the resident's choices. During an interview on 09/14/22 at 1:27 p.m., CNA V said most of the time she was able to do fill out meal tickets. She said she heard residents complain about not getting want they wanted. She said the residents get upset and asked for an alternative meal. She said this probably made the resident's feel frustrated not getting what they wanted. During an interview on 09/14/22 at 2:52 p.m., LVN W said she had previously worked at the facility 5 years ago and returned last week. LVN W said certain residents did complain about not getting what they ordered. She said it probably made them upset because they do not have a lot of things in their control. During an interview on 09/14/22 at 3:25 p.m., CNA X said she was the CNA coordinator but had been working the floor. CNA X said the dietary manager put the meal tickets at the nursing station and the aide for each hall was responsible for picking them up. She said they must be turned in by a certain time and placed in the box by the kitchen. She said she did not know if all the CNAs knew it was their responsibility or if they completed the tickets. She said she had heard residents complain about not getting want they wanted. She said it was important get their meal preference because they live here, and it probably made them frustrated. During an interview on 09/14/2022 at 4:15pm the DON stated it was the responsibility of the CNAs to go to each resident that was able to communicate the types of food they wanted for each meal and collect that information for the kitchen. The tray cards were given to the CNA's the day prior to the meal and were to be returned to the kitchen by 10 am the morning of the meals. The DON stated she was aware this was not always done because staffing had been an issue and the facility was trying to keep the residents taken care of and things like meal tickets have been put on the back burner. The DON said not getting the desired food choices could lead to residents not eating and weight loss. During an interview on 09/14/22 at 4:24 p.m., Resident #70 said she got upset when she did not get what she ordered. She said about 4 times a week she received what she ordered on her meal ticket. She said the dietary manager had not come to ask her about food preference nor did the facility ask during her admission. During an interview on 09/15/2022 at 3:30 PM the Administrator stated that it was the duty of the CNA to give each resident their tray ticket and assist and allow them to choose their meals each day. The Administrator stated about 20% of the resident independently filled out the meal ticket. The Administrator stated the facility offered the main menu with 2 options, alternative choices, or write down food items. The Administrator stated the process did not always happen but if the resident did not like the meal served the facility would happily make them what they wanted to eat. The facility had an always available menu for the residents to choose from if they did not like any of the chooses for a particular meal. The Administrator stated for physician order food items should be listed on the dietary card. She stated Resident #8 not receiving her milk at every meal was a dietary and aide issue. The Administrator stated all staff should make sure what is list on dietary card, the residents received. The Administrator said she did not know about Resident #67's note to dietary and the dietary manager should had brought it to her to file a grievance. The Administrator stated she expected the staff to allow the residents to choose their meals because resident preferences and choices were important to the resident's autonomy. The Administrator stated giving the resident what they ordered was important but more importantly encouraged consumption of meals and adequate nutrition. Record review of the Resident Council Minutes dated 3/28/22 revealed .old business .meal tickets are ongoing concern . Record review of the Resident Council Minutes dated 6/27/22 revealed .some residents voiced concern of their meal tickets not being filled out by CNAs . Record review of the Resident Council Minutes dated 7/25/22 revealed .old business .ongoing concern related to meal ticket are not always filled out prior to meal service . Record review of the Resident Council Minutes dated 8/29/22 revealed .old business .filling out meal menu continue to be a concern . Record review of the grievance book from 01/2022-09/2022 did not reveal any complaints related meal tickets. Record review of a undated facility food likes and dislikes policy revealed .the dietary manager will interview the resident to determine the resident's food likes and dislikes .a written record shall be maintained .resident shall be visited periodically to determine if any changes .the dietary manage shall investigate complaints to determine if substitutions can be made .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0807 (Tag F0807)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents were offered sufficient fluid intake to maintain pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure residents were offered sufficient fluid intake to maintain proper hydration and health for 7 of 22 residents (Resident #19, #77, #60, #30, #36, #87, #61) reviewed for hydration. The facility failed to ensure Resident #19, #77, #60, #30, #36, #87, and #61 were provided access to ice and water throughout the day. This failure could place residents at risk for dehydration. Findings include: 1.Record review of Resident #19's face sheet reflected a [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), glaucoma (a group of eye conditions that damage the optic nerve, the health of which is vital for good vision), and hypertension (blood pressure that is higher than normal). Record review of Resident #19's September 2022 physician orders revealed an order dated 07/22/2022 for a regular diet with thin liquids. An order dated 08/01/2022 indicated Resident #19 was to receive 2.0 Calorie Med Pass supplement 120 ml three times daily. Record review of Resident #19's quarterly MDS, dated [DATE], reflected she had a BIMS score of 11, which indicated a minimal impaired cognitive status. Her functional status reflected she required extensive assistance with bed mobility, toilet use and personal hygiene. She required set up only for eating. Record review of Resident #19's EHR reflected the following care plans dated 08/19/2022 - Resident #19 had a history or urinary tract infections - Resident #19's had a problem with constipation and fluids should be encouraged. During an observation on 09/12/2022 at 09:55 am, Resident #19's water pitcher was noted to be on the bedside table at the foot of her bed. Resident #19's water pitcher was empty and out of reach. During an interview on 09/12/2022 at 9:55 am, Resident #19 stated it does not matter that she cannot reach her water pitcher because it is empty. The water girl came last night before supper, and we have not had any since then. Resident #19 stated they only passed ice and water once a day in the evening and she is often out of water for over half of the day. Resident #19 stated she asked several times for fresh ice and water. Resident #19 stated she had reported not getting fresh water to the nurses, director, and administrator. During an observation on 09/12/2022 at 12:38pm, Resident #19's water pitcher remained at the foot of her bed on her overbed table, and it was empty. 2. Record review of Resident 77's face sheet reflected an [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: atrial fibrillation (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart), chronic kidney disease (a condition in which the kidneys are damaged and cannot filter blood as well as they should), and dementia (A group of thinking and social symptoms that interferes with daily functioning). Record review of Resident #77's September 2022 physician orders revealed an order dated 08/24/2014 for a regular diet large portion, mechanical soft meat with thin liquids. An order dated 09/20/2020 indicated facility was to encourage fluids every shift. Record review of Resident #77's quarterly MDS, dated [DATE], reflected he had a BIMS score of 09, which indicated a moderate impaired cognitive status. His functional status reflected she required limited assistance with bed mobility, toilet use and personal hygiene. He required set up only for eating. Record review of Resident #77's EHR reflected the following care plans dated 05/18/2022 - Resident #77 had a history or urinary tract infections, and fluids should be encouraged. During an observation on 09/12/2022 at 10:00 am, Resident #77's had no water pitcher. During an interview on 09/12/2022 at 10:05 am, Resident #77 stated he had not had a water pitcher in a long time. Resident #77 stated he just drank what the nurse gave him with is pills and what came on his lunch tray. Resident #77 stated he would like to have fresh water everyday but was told by the CNAs they were out of water pitchers. During an observation on 09/13/2022 at 12:38pm, Resident #77 had not water pitcher in his room. During an observation on 09/14/2022 at 10:00 am, Resident #77 had not water pitcher in his room. Resident #77had no cup of water at his bed side. 3. Record review of Resident #30's face sheet reflected a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: hypertension ( blood pressure that is higher than normal), Diabetes mellitus type 2 (an impairment in the way the body regulates and uses sugar (glucose) as a fuel), and cerebral infarction ( is the pathologic process that results in an area of necrotic tissue in the brain (cerebral infarct). Record review of Resident #30's September 2022 physician orders revealed an order dated 07/02/2020 for a regular diet large portion, reduced concentrated sweet with thin liquids. Record review of Resident #30's quarterly MDS, dated [DATE], reflected he had a BIMS score of 08, which indicated a moderate impaired cognitive status. His functional status reflected he required extensive assistance with bed mobility, toilet use and personal hygiene. He required set up only for eating. Record review of Resident #30's EHR reflected the following care plans dated 07/02/2020 - Resident #77 had altered nutrition and fluids should be encouraged. During an observation on 09/13/2022 at 10:15 am, Resident #30 had no water pitcher. During an interview on 09/13/2022 at 10:25 am, Resident #30 stated he had not had a water pitcher in several weeks. Resident #30 stated he just drank what came on his tray. Resident #30 stated he would like to have fresh water every day because he stays thirsty all the time. During an observation on 09/13/2022 at 12:38pm, Resident #30 had no water pitcher in his room. During an observation on 09/13/2022 at 3:45pm, Hospitality Aide Z passed ice on the 200 hall. During an observation on 09/13/2022 at 3:50pm, Resident #30 had no water pitcher at his bedside. Resident #30's roommate had fresh ice and water. 4. Record review of Resident #36's face sheet reflected an [AGE] year-old male admitted to the facility on [DATE]. His diagnoses included: dementia (A group of thinking and social symptoms that interferes with daily functioning), hyperlipidemia (A condition in which there are high levels of fat particles (lipids) in the blood), and Vitamin B12 anemia (A decrease in red blood cells when the body can't absorb enough vitamin B-12). Record review of Resident #36's September 2022 physician orders revealed an order dated 07/02/2020 for a regular diet with thin liquids. Record review of Resident #36's quarterly MDS, dated [DATE], reflected he had a BIMS score of 04, which indicated a severely impaired cognitive status. His functional status reflected he required extensive assistance with bed mobility, toilet use, and eating/dinking. Record review of Resident #36's EHR reflected the following care plans dated 03/26/2022 - Resident #36 had altered nutrition and fluids should be encouraged. During an observation on 09/13/2022 at 10:17 am, Resident #36's had no water pitcher. During an observation on 09/13/2022 at 12:40pm, Resident #36 had no water pitcher in his room. During an observation on 09/13/2022 at 3:45pm, Hospitality Aide Z passed ice on the 200 hall. During an observation on 09/13/2022 at 3:55pm, Resident #36 had no water pitcher at his bedside. Resident #36's roommate had fresh ice and water. During an interview on 09/13/2022 at 4:00pm, Hospitality Aide Z stated she was only to pass ice and answer the call lights. She was not allowed to do any patient care. Hospitably Aide Z stated she did not have access to the charting system for the CNAs because she was not allowed to chart. Hospitality Aide Z stated she did not give Resident #36, #77, and #30 any ice and water because they did not have a water pitcher and she was not sure if they were on a thickened liquid diet. Hospitality Aide Z stated there were several residents on the 200 hall with no water pitchers and she was unsure why they did not have pitchers and had not asked the nurse. 5. Record review of Resident #87s face sheet reflected an [AGE] year-old female admitted to the facility on [DATE]. Her diagnoses included: hypertension (blood pressure that is higher than normal), COPD (a group of diseases that cause airflow blockage and breathing-related problems) and A fib (an irregular and often very rapid heart rhythm (arrhythmia) that can lead to blood clots in the heart). Record review of Resident #87's September 2022 physician orders revealed an order dated 03/01/2022: regular diet with thin liquids. Record review of Resident #87's MDS 08/12/2022, reflected she had a BIMS of 09, which indicated a moderate impaired cognitive status. Her functional status reflected she required limited assistance with bed mobility, toilet use and personal hygiene and supervision for eating. Record review of Resident #87's EHR reflected the following care plan goal for nutrition dated 04/13/2021: - Resident #87 had altered nutrition and fluids should be encouraged. During an observation 09/12/2022 at 9:45 am, Resident #87's water pitcher was on the dresser by the foot of her bed. Resident #87's water pitcher was empty. During an observation on 09/13/2022 at 10:12am, Resident #87's water pitcher continued to be on the dresser at the foot of her bed and was empty. During an interview on 09/13/2022 at 10:12 am, Resident #87 stated she was tired of not having cold water available. Resident #87 stated she asked the nurses and CNA that day to get her ice and no one had brought it to her. Resident #87 stated they get water once per day if they are lucky. 6. Record review of a face sheet dated 9/14/2022 revealed Resident #61 was [AGE] years old and was initially admitted on [DATE] with diagnoses including cerebral palsy (a congenital disorder of movement, muscle tone, or posture), paranoid schizophrenia (a mental disorder characterized by continuous or relapsing episode of psychosis), and moderate intellectual disabilities. Record review of the most recent MDS dated [DATE] indicated Resident #61 was sometimes understood and sometimes understood others. The MDS indicated a BIMS (Brief Interview for Mental Status) of 8. This score indicated moderate cognitive impairment for Resident #61. The MDS also indicated Resident #61 required limited to extensive assistance from staff for ADLs. Record review of a care plan dated 7/19/2022 indicated Resident #61 had a history of cerebral palsy and required extensive assistance with bed mobility and transfers. The care plan indicated Resident #61 was immobile. During an observation on 9/12/22 at 10:21 a.m., Resident #61 was in bed. Her lips were dry and cracked. Her mouth appeared dry. Her water cup was sitting on her bedside table. The table was touching her roommate's bed. The water cup was empty. The table and the cup were out of reach of the resident. During an observation on 9/12/22 12:08 p.m., Resident #61 water cup was sitting on her bedside table. The table was touching her roommate's bed. The water cup was empty. The table and the cup were out of reach of the resident. During an observation and interview on 9/13/22 at 3:17 p.m., Resident #61 was in her bed. Resident #61's water cup was at the foot of the bed on her bedside table. The cup was out of reach of resident. Resident #61 said she can only reach her water if it was beside her bed. She said if it was at the foot of the bed, she would have to call for help. She said at times her water cup is empty. Record review of grievances for the past 6 months April 2022 to September 2022, revealed a grievance was made concerning having no available hydration with a resolution for the ADON to re-educate staff on the importance of hydration with having ice water available at bedside at all times. During an interview with the DON on 09/14/2022 at 3:45pm, the DON revealed the facility had just implemented a hydration program a few weeks prior. The DON stated it was her job to monitor the hydration program by doing periodic rounds to ensure residents had water. The hydration program consisted of hiring hospitality aides to ensure that ice and water were passed routinely. The DON stated she was unsure why there was not fresh water and ice passed throughout the day. The DON stated the facility had been out of water pitchers and they just came in on the truck that day and they would be passed out immediately. She stated the facility was using cups from the kitchen to offer water to the residents. The DON stated they had been out of water pitchers for a week or two. The DON stated it was the job of the CNAs and hospitality aides to pass ice at least once per shift. It was the job of the nurses to ensure it was getting done and if they had an issue getting it done, they were to report to the DON or Administrator. The DON stated she was aware there was a problem with the residents getting ice and water each shift and that was why the facility hired the extra hospitality aides to assist with hydration. The DON stated hydration was important to prevent dehydration, urinary tract infections and kidney damage. During an interview with the Administrator on 09/15/2022 at 3:00 pm, the Administrator stated the hydration program had been going on for several months. The facility recently hired more hospitality aides to assist the CNAs and ensure the ice and water were being passed in a timely manner. The Administrator stated ice should be passed once a shift and as needed by the CNA or hospitality aide. She stated it was the responsibility of the nurses on the floor to ensure the residents stayed hydrated. The Administrator stated she had not been informed the residents were not getting ice and water passed each shift. The Administrator stated not having hydration could lead to dehydration and urinary tract infections that could be detrimental to the elderly. The Administrator stated it was the job of the DON to monitor for hydration and the facility had been without enough water pitchers for less than a week and were using kitchen glasses to provide hydration until the new pitchers arrived. Hydration policy requested from DON on 09/15/2022 at 3:30pm. Hydration policy not provided prior to exit.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards in 1 of 1 kitchen reviewed for food servi...

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Based on observation, interview, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards in 1 of 1 kitchen reviewed for food service safety. The facility failed to ensure that all staff members wore hairnets appropriately. The facility failed to ensure that all kitchen staff members wore N95 mask appropriately while on outbreak status. These failures could place residents at risk of foodborne illness and food contamination. Findings include: During an observation on 9/12/2022 at 9:00 a.m., the Dietary Manager was in the kitchen. Her hair net did not cover all of her hair. There was exposed hair across her forehead and unrestrained hair all of the way around the hairnet. During an observation on 9/12/2022 at 9:03 a.m., the plastic container for the sugar was open to air. During an observation on 9/12/2022 at 9:10 a.m., Dietary Aide F was in the kitchen with a baseball cap on her head. She did not have on a hair net. She had unrestrained hair from around the baseball cap and had hair sticking out of the back of the cap in knotted up ponytail. There were loose hairs touching her shoulders and her back. During an observation and interview on 9/12/2022 at 9:12 a.m., there were 3 tubes of expired dishwasher testing strips hanging on the wall opposite of the dishwasher. The tubes had expirations dates of 2-2021, 3-2022, and 8-2022. The Dietary Manager said she did not know the testing strips were expired and the company had just brought her some new ones. During an observation on 9/13/22 at 7:56 a.m., Dietary Aide G was preparing breakfast trays with the N95 mask under his chin. His nose and mouth were exposed. During an observation on 9/13/22 at 10:01 a.m., Dietary Aide G was at the dishwasher on the clean side (on the side of the dishwasher where the clean dishes are processed and put away) with his N95 mask below his chin and his nose and mouth exposed. Dietary Aide F was standing at the counter while food was being prepared. She had on a baseball cap and no hairnet. There was a ponytail out of the back and loose hairs were touching her back. There were unrestrained hairs sticking out around the baseball cap. During an observation on 9/13/2022 at 10:33 a.m., [NAME] H began pureeing foods. At times her mask was down below her nose . During an observation on 9/13/2022 at 10:34 a.m., the Dietary Manager was in the kitchen with her hair net only covering the top of her hair. There was exposed loose hair across her forehead and loose hairs all the way around the hairnet. During an observation on 9/13/2022 at 10:51 a.m., Dietary Aide F was sweeping the kitchen during lunch preparation. She did not have on a hairnet. She had on a baseball cap with hair sticking out of the back and hair sticking out from under cap. There were 3 pieces of long hair, unattached from her head, stuck to the back of her shirt. During an observation on 9/13/2022 at 11:29 a.m., [NAME] H was taking the temperature of the foods on the steam table. Her mask slid down under her nose on multiple occasions. During an observation on 9/13/2022 at 11:30 a.m., the Dietary Manager and Dietary Aide F were wrapping silver ware in napkins. Dietary Aide F had on a baseball cap with unrestrained hair sticking out of the baseball cap. The Dietary Manager's hair was not completely covered with her hairnet. She had loose hair touching her shoulder and unrestrained hair across her forehead. During an observation on 9/13/2022 at 11:41 a.m., Dietary Aide F was covering prepared plates and placing trays on cart with no hairnet. At times she would lean across incomplete trays during tray preparation. During an observation on 9/13/2022 at 11:43 a.m., CNA A was standing in the kitchen sorting dietary tickets with no hairnet on while trays were being prepared. She was standing at a counter next to pre-prepared drinks for the residents. During an interview on 9/14/2022 at 9:03 a.m., Dietary Aide F said she had been in-serviced on wearing hair nets in the kitchen. She said she did not wear a hair net because she wore a baseball cap and she thought all of her hair was tucked into her baseball cap. She said no one in the kitchen had told her the hair was not contained under the baseball cap and to wear a hairnet. During an interview on 9/14/2022 at 9:05 a.m., Dietary Aide G said he had worked at the facility for a month. He said he had been oriented on COVID-19 and the importance of wearing a mask. He said it gets hot in the kitchen and he pulls his mask down . During an interview on 9/14/2022 at 9:13 a.m., [NAME] H said she tried to keep her mask pulled up. She said her mask slid down her face when she was talking. She said she did know about COVID-19 and that she was supposed to be wearing her mask over her nose. During an interview on 9/14/2022 at 9:15 a.m., the Dietary Manager said she thought wearing a baseball cap was ok. She said she thought all of her hair was contained in her hairnet. She said she in-services her staff monthly. She said residents could be negatively affected by hair contaminating food and the residents might not want to eat the food. She said due to Covid-19 all staff were supposed to be wearing masks that covered their nose and mouth. During an interview on 9/14/2022 01:40 p.m., CNA A said she was unaware she was supposed to wear a hair net in the area she was in inside the kitchen. She said she thought it was only if you went past the preparation table. She said it made sense though since there were prepared drinks on the counter where she was standing. During an interview on 9/15/2022 at 1:40 p.m., the DON said the facility had been on outbreak status, but she was not sure the exact date the outbreak started. She said all staff should have been wearing N95 mask appropriately. She said the Administrator wanted all staff to wear N95 mask and staff could not even wear a K-N95. During an interview on 9/15/2022 at 2:16 p.m., the Administrator said anyone in the kitchen should be wearing a hair net and the hair net should be covering all their hair. She said wearing a hair net inappropriately could cause hair to get into the food and cause contamination of the food item. She said if there were undated and unlabeled food, then staff would not be aware the food might be out of date. She said all employees should be wearing a N95 mask. She said even in the kitchen staff should be wearing a mask and it should be covering their face. She said staff not wearing a mask appropriately around other staff or residents could lead to continued outbreak of Covid-19. Review of a facility Employee Infection Control, Nutrition Services dated May 28, 2020 indicated, .anyone who enters the kitchen will have all hair restrained using bouffant caps, mesh or net, beard guard and clothing which covers body hair . Review of a facility Competencies for Nutrition Services Employees checklist dated 7/2020 indicated, .Consistently uses hair restraints (and beard guards) properly .when indicated in the event of a respiratory or viral outbreak, wears a mask and other PPE as directed. SEE DIAGRAM pg. 6 .How to Wear a Medical Mask Safely .Do's .cover your mouth, nose, and chin .Don'ts .Do not wear mask only over mouth or nose .do not remove the mask to talk to someone .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 4 life-threatening violation(s), 1 harm violation(s), $243,946 in fines. Review inspection reports carefully.
  • • 82 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $243,946 in fines. Extremely high, among the most fined facilities in Texas. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 4 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Reunion Plaza Senior Care And Rehabilitation Cente's CMS Rating?

CMS assigns REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Texas, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Reunion Plaza Senior Care And Rehabilitation Cente Staffed?

CMS rates REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 69%, which is 22 percentage points above the Texas average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 70%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Reunion Plaza Senior Care And Rehabilitation Cente?

State health inspectors documented 82 deficiencies at REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE during 2022 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 77 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Reunion Plaza Senior Care And Rehabilitation Cente?

REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by STONEGATE SENIOR LIVING, a chain that manages multiple nursing homes. With 129 certified beds and approximately 84 residents (about 65% occupancy), it is a mid-sized facility located in TEXARKANA, Texas.

How Does Reunion Plaza Senior Care And Rehabilitation Cente Compare to Other Texas Nursing Homes?

Compared to the 100 nursing homes in Texas, REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE's overall rating (1 stars) is below the state average of 2.8, staff turnover (69%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Reunion Plaza Senior Care And Rehabilitation Cente?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Reunion Plaza Senior Care And Rehabilitation Cente Safe?

Based on CMS inspection data, REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE has documented safety concerns. Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Texas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Reunion Plaza Senior Care And Rehabilitation Cente Stick Around?

Staff turnover at REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE is high. At 69%, the facility is 22 percentage points above the Texas average of 46%. Registered Nurse turnover is particularly concerning at 70%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Reunion Plaza Senior Care And Rehabilitation Cente Ever Fined?

REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE has been fined $243,946 across 2 penalty actions. This is 6.9x the Texas average of $35,518. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Reunion Plaza Senior Care And Rehabilitation Cente on Any Federal Watch List?

REUNION PLAZA SENIOR CARE AND REHABILITATION CENTE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.