VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD

2924 BROOK RD, RICHMOND, VA 23220 (804) 321-7474
Non profit - Corporation 47 Beds Independent Data: November 2025
Trust Grade
90/100
#46 of 285 in VA
Last Inspection: April 2023

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

VCU Health Children's Services at Brook Road has received an excellent Trust Grade of A, indicating it is highly recommended for families seeking care. It ranks #46 out of 285 facilities in Virginia, placing it in the top half, and #1 out of 6 in Richmond City County, meaning it is the best local option. The facility is new, so there is no trend data available yet. Staffing is rated at 4 out of 5 stars, with a turnover rate of 51%, which is average compared to the state average of 48%. Importantly, there have been no fines, which is a positive sign, and the facility boasts more RN coverage than 99% of Virginia facilities, ensuring high-quality care. However, there are some concerns to consider. The inspector found that the facility failed to implement care plans for five residents, including one who did not have necessary ankle/foot orthoses in place as required. Additionally, there were issues with the medication review process, as it lacked specific time frames for pharmacist and physician responses. Another resident's care plan was not updated to reflect a newly developed pressure ulcer, which could impact their recovery. Overall, while VCU Health Children's Services has many strengths, families should be aware of these areas needing improvement.

Trust Score
A
90/100
In Virginia
#46/285
Top 16%
Safety Record
Low Risk
No red flags
Inspections
Too New
0 → 5 violations
Staff Stability
⚠ Watch
51% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Virginia facilities.
Skilled Nurses
✓ Good
Each resident gets 278 minutes of Registered Nurse (RN) attention daily — more than 97% of Virginia nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
✓ Good
Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
: 0 issues
2023: 5 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 51%

Near Virginia avg (46%)

Higher turnover may affect care consistency

The Ugly 5 deficiencies on record

Apr 2023 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on staff interview and clinical record review, it was determined that the facility staff failed to review and revise the comprehensive care plan for two of 14 residents in the survey sample, Res...

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Based on staff interview and clinical record review, it was determined that the facility staff failed to review and revise the comprehensive care plan for two of 14 residents in the survey sample, Residents #7 and 22. The findings include: 1. For Resident #7 (R7), the facility staff failed to revise the care plan when the resident developed a pressure ulcer. A review of R7's clinical record revealed the resident was receiving treatment for a pressure ulcer. The record contained the following physician's order: Sodium Hypochlorous Acid (Vashe Wound Cleanser) 0.333% Once per day [for pressure ulcer] on Monday, Wednesday, Friday. A review of R7's April 2023 TAR (treatment administration record) revealed the resident was receiving the pressure ulcer treatments as ordered. A review of R7's care plan updated 3/1/23 revealed, in part: 11/22/21 Resident will not experience redness or skin breakdown over the next 90 days. However, the care plan had not been updated to address R7's actual pressure ulcer. On 4/19/23 at 10:57 a.m., RN (registered nurse) #1, the MDS nurse, was interviewed. She stated a resident's care plan should contain information regarding head to toe systems for each resident. She stated the care plan should cover safety, falls, nutrition, special equipment, bowel elimination, dehydration, fluid maintenance, communication, and anything having to do with a residents ADLs (activities of daily living). She stated she is responsible for updating the care plan, and it should include the development of a pressure ulcer. On 4/19/23 at 12:05 p.m., LPN (licensed practical nurse) #1 was interviewed. She stated the purpose of a care plan is to make sure everyone knows exactly what a resident needs for safety, and for overall care. She stated the MDS nurse updates the care plans for the facility's residents. On 4/19/23 at 1:50 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of performance management, and ASM #3, the director of nursing, were informed of these concerns. On 4/20/23 at 8:55 AM an interview was conducted with ASM #2. When asked about the care plan not being revised to address the development of the pressure injury, ASM #2 stated that it should be, and that being under a new healthcare system and a new electronic medical record system was a learning process for the facility. A policy was requested for reviewing and revising the care plan, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided prior to exit. 2. For Resident #22 the facility staff failed to review and revise the comprehensive care plan to address the development of an actual pressure wound and the associated treatments. A review of the clinical record revealed a nurse's note dated 8/29/22 that documented, Pt (patient) has pressure injury to sacrum that appears to be a stage 2. NP (nurse practitioner) at bedside to visualize . A review of the physician's orders revealed the following: 1. Dated 1/25/23 for Please use wedge to position (Resident #22) off of [their] back. Side lying only to avoid sacral pressure. 2. Dated 3/13/23 for wound care daily to sacrum for Vashe moistened packing strips for appropriate moisture and antimicrobial activity. Mepilex border/sacral to manage exudate and for cover dressing. Change dressing daily. A review of the comprehensive care plan revealed the following one dated 11/22/21 for Potential for loss of skin integrity secondary to: impaired mobility, incontinence, gastrostomy and/or jejunal tube site, tracheostomy tube site, prolonged wheelchair seating, splint/AFO's/TLSO braces, less/more than ideal body weight, contracture lower extremities, peri-area r/t (related to) intermittent catheterizations, eye irritation, scratching face. The interventions, dated 11/22/21 documented, Assess all skin surfaces with bathing, attends changes. Use appropriate ointments, creams and lotions. Keep peri-area clean and dry. Change attends every 4 hours and prn (as needed). Assess skin for pressure and redness with position changes, after splint removal, and after wheelchair seating. Assess g-tube and trach site with routine care. Document bruising and/or reddened areas and report to therapies and MD (medical doctor) for evaluation and/or treatment. Report wheelchair equipment needs for evaluation and repair to therapy or equipment provider. Advise family of noted skin breakdown or injuries incurred. Document any changes in status of skin surfaces involve and report to MD/therapy. MOM's Magic Paste for reddened areas as ordered. Keep nails trimmed to prevent scratching. Further review of the comprehensive care plan failed to reveal any evidence that the care plan was reviewed and revised to address an actual pressure injury that developed and associated treatments and interventions. On 4/19/23 at 10:57 AM, an interview was conducted with RN #1 (registered nurse), the MDS nurse. She stated a resident's care plan should contain information regarding head to toe systems for each resident. She stated the care plan should cover safety, falls, nutrition, special equipment, bowel elimination, dehydration, fluid maintenance, communication, and anything having to do with a residents ADLs (activities of daily living). She stated the EMR (electronic medical record) software has a care plan template. This template includes a list of goals and interventions from which she can choose as she develops the individualized care plan. She stated she has primary responsibility for developing the resident's care plan following the initial MDS (minimum data set) assessment after a resident is admitted . She stated she is also primarily responsible for updating the care plans with new problems and new interventions. She stated the purpose of a care plan is to give the residents the best possible care. She stated the entire interdisciplinary team has access to the care plans. On 4/19/23 at 12:05 PM, an interview was conducted with LPN #1 (licensed practical nurse). She stated the purpose of a care plan is to make sure everyone knows exactly what a resident needs for safety, and for overall care. On 4/19/23 at 1:50 p.m., ASM (Administrative Staff Member) #1, the Administrator, ASM #2, the Director of Performance Management, and ASM #3, the Director of Nursing, were made aware of the findings. On 4/20/23 at 8:55 AM an interview was conducted with ASM #2. When asked about the care plan not being revised to address the development of the pressure injury, ASM #2 stated that it should be, and that being under a new healthcare system and a new electronic medical record system was a learning process for the facility. A policy was requested for updating care plans, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided by the end of the survey.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

Based on observation, staff interview, and clinical record review, the facility staff failed to apply orthotic devices as ordered for two of 14 residents in the survey sample, Residents #19 and #16. T...

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Based on observation, staff interview, and clinical record review, the facility staff failed to apply orthotic devices as ordered for two of 14 residents in the survey sample, Residents #19 and #16. The findings include: 1. For Resident #19 (R19), the facility staff failed to apply bilateral (both left and right) AFOs (ankle/foot orthoses) (devices for positioning of the ankle/foot) when the resident was out of bed. On 4/19/23 at 9:53 a.m., R19 was sitting in a wheelchair in the facility school room. R19 did not have any positioning devices on his feet or ankles. RN (registered nurse) #2 stated the resident was not wearing an AFO at that moment, and that the staff would put the AFOs on if the resident was positioned in a stander. A review of R19's physician orders revealed, in part: 9/19/22 Apply brace Bilateral AFO until discontinued. Comments: Pt (patient) should wear B (bilateral) AFOs from 8 am - 4 pm when OOB (out of bed) or when in stander. A review of R19's care plan revealed, in part: 11/22/21 Resident will have mobility within the limits of disease .Keep limbs in functional alignment using pillows, wedges, or splints as ordered. On 4/19/23 at 12:00 p.m., CNA (certified nursing assistant) #1 was interviewed. She stated there is a communication book at the nurses' station with information about AFOs for each resident. She stated each resident also has a binder inside their closet door with the AFO information there, as well. On 4/19/23 at 12:05 p.m., LPN (licensed practical nurse) #1 was interviewed. She stated she was responsible for taking care of R19 that day. She stated she checks the physician orders to make sure what AFOs have been ordered by the physician. She stated she was not certain whether or not R19 had been wearing AFOs that morning. She stated sometimes the staff decides to give give the resident a rest from the orthotics. She stated there was no order to do so, and no place to document why this was not being done. On 4/19/23 at 12:57 p.m., RN #2 stated sometimes R19 will not tolerate the AFOs, and they are not applied by the staff. She stated the system does not allow the staff to document a resident's refusal or intolerance. She stated CNAs (certified nursing assistants) are primarily responsible for applying the AFOs, and should alert the nurse if the resident is not tolerating the braces well. She stated the nurse should write a progress note. She stated she could not find where this had been done for R19. On 4/19/23 at 1:50 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of performance management, and ASM #3, the director of nursing, were informed of these concerns. A policy was requested for implementing physician-ordered orthotic devices, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided prior to exit. 2. For Resident #16 (R16), the facility staff failed to apply bilateral (both left and right) hand splints as ordered by the physician. On 4/18/23 at 1:56 p.m., R16 was lying in bed, and was not wearing hand splints. On 4/19/23 at 9:52 a.m., R16 was sitting in a wheelchair in the facility school room. The resident was not wearing hand splints. A review of R16's physician orders revealed, in part: 3/25/23 Apply splint Bilateral: Resting Hand Splint Until discontinued. Pt (patient) to wear bilateral .hand splints from 8 am - noon and 1 pm - 4 pm. A review of R16's care plan did not reveal any information related to the bilateral hand splints. On 4/19/23 at 12:00 p.m., CNA (certified nursing assistant) #1 was interviewed. She stated there is a communication book at the nurses' station with information about braces and splints for each resident. She stated each resident also has a binder inside their closet door with the information there, as well. On 4/19/23 at 12:05 p.m., LPN (licensed practical nurse) #1 was interviewed. She stated she was responsible for taking care of R16 that day. She stated she checks the physician orders to make sure what splints have been ordered by the physician. She stated she was not certain whether or not R16 had been wearing hand splints that morning. On 4/19/23 at 1:50 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of performance management, and ASM #3, the director of nursing, were informed of these concerns. A policy was requested for implementing physician-ordered orthotic devices, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided prior to exit.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

Based on observation, staff interview, and clinical record review, it was determined that the facility staff failed to develop and/or implement a care plan for five of 14 residents in the survey sampl...

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Based on observation, staff interview, and clinical record review, it was determined that the facility staff failed to develop and/or implement a care plan for five of 14 residents in the survey sample, Residents #19, #16, #29, #30, and #10. The findings include: 1. For Resident #19 (R19), the facility staff failed to implement the care plan for the use of bilateral (both left and right) AFOs (ankle/foot orthoses-which are devices for positioning of the ankle/foot). On 4/19/23 at 9:53 a.m., R19 was sitting in a wheelchair in the facility school room. R19 did not have any positioning devices on their feet or ankles. RN (registered nurse) #2 stated the resident was not wearing an AFO at that moment, and that the staff would put the AFOs on if the resident was positioned in a stander. A review of R19's physician orders revealed, in part: 9/19/22 Apply brace Bilateral AFO until discontinued. Comments: Pt (patient) should wear B (bilateral) AFOs from 8 am - 4 pm when OOB (out of bed) or when in stander. A review of R19's care plan revealed, in part: 11/22/21 Resident will have mobility within the limits of disease .Keep limbs in functional alignment using pillows, wedges, or splints as ordered. On 4/19/23 at 10:57 a.m., RN (registered nurse) #1, the MDS nurse, was interviewed. She stated a resident's care plan should contain information regarding head to toe systems for each resident. She stated the care plan should cover safety, falls, nutrition, special equipment, bowel elimination, dehydration, fluid maintenance, communication, and anything having to do with a residents ADLs (activities of daily living). She stated the EMR (electronic medical record) software has a care plan template. This template includes a list of goals and interventions from which she can choose as she develops the individualized care plan. She stated she has primary responsibility for developing the resident's care plan following the initial MDS (minimum data set) assessment after a resident is admitted . She stated she is also primarily responsible for updating the care plans with new problems and new interventions. She stated the purpose of a care plan is to give the residents the best possible care. She stated the entire interdisciplinary team has access to the care plans. She stated R19's care plan was not being followed if the resident was not wearing the AFOs when out of bed. On 4/19/23 at 12:05 p.m., LPN (licensed practical nurse) #1 was interviewed. She stated the purpose of a care plan is to make sure everyone knows exactly what a resident needs for safety, and for overall care. She stated the care plan should always be followed. On 4/19/23 at 1:50 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of performance management, and ASM #3, the director of nursing, were informed of these concerns. A policy was requested for developing/implementing the care plan, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided prior to exit. 2. For Resident #16 (R16), the facility staff failed to implement the care plan for the resident's use of bilateral hand splints. On 4/18/23 at 1:56 p.m., R16 was lying in bed, and was not wearing hand splints. On 4/19/23 at 9:52 a.m., R16 was sitting in a wheelchair in the facility school room. The resident was not wearing hand splints. A review of R16's physician orders revealed, in part: 3/25/23 Apply splint Bilateral: Resting Hand Splint Until discontinued. Pt (patient) to wear bilateral .hand splints from 8 am - noon and 1 pm - 4 pm. A review of R16's care plan revealed, in part: 11/22/21 Resident will have mobility within the limits of disease .Keep limbs in functional alignment using pillows, wedges, or splints as ordered. On 4/19/23 at 10:57 a.m., RN (registered nurse) #1, the MDS nurse, was interviewed. She stated a resident's care plan should contain information regarding head to toe systems for each resident. She stated the care plan should cover safety, falls, nutrition, special equipment, bowel elimination, dehydration, fluid maintenance, communication, and anything having to do with a residents ADLs (activities of daily living). She stated the EMR (electronic medical record) software has a care plan template. This template includes a list of goals and interventions from which she can choose as she develops the individualized care plan. She stated she has primary responsibility for developing the resident's care plan following the initial MDS (minimum data set) assessment after a resident is admitted . She stated she is also primarily responsible for updating the care plans with new problems and new interventions. She stated the purpose of a care plan is to give the residents the best possible care. She stated the entire interdisciplinary team has access to the care plans. On 4/19/23 at 12:05 p.m., LPN (licensed practical nurse) #1 was interviewed. She stated the purpose of a care plan is to make sure everyone knows exactly what a resident needs for safety, and for overall care. She stated the care plan should always be followed. She stated R16's care plan was not being followed for the hand splints. On 4/19/23 at 1:50 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of performance management, and ASM #3, the director of nursing, were informed of these concerns. A policy was requested for developing/implementing the care plan, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided prior to exit. 3. For Resident #29, the facility staff failed to develop a care plan for the administration of Diazepam (1). A review of R29's physician's orders revealed, in part: 1/24/23 Diazepam solution 0.21 mg/kg (milligrams per kg (kilograms) 1.5 mg per G tube (feeding tube) every 6 hours. The medication was ordered to treat the symptoms of the resident's genetic abnormalities. A review of R29's April 2023 MAR (medication administration record) revealed the resident received the Diazepam as ordered. A review of R29's comprehensive care plan failed to reveal information related to the administration or monitoring of the Diazepam. On 4/19/23 at 10:57 a.m., RN (registered nurse) #1, the MDS nurse, was interviewed. She stated a resident's care plan should contain information regarding head to toe systems for each resident. She stated the care plan should cover safety, falls, nutrition, special equipment, bowel elimination, dehydration, fluid maintenance, communication, and anything having to do with a residents ADLs (activities of daily living). She stated the EMR (electronic medical record) software has a care plan template. This template includes a list of goals and interventions from which she can choose as she develops the individualized care plan. She stated she has primary responsibility for developing the resident's care plan following the initial MDS (minimum data set) assessment after a resident is admitted . She stated she is also primarily responsible for updating the care plans with new problems and new interventions. She stated the purpose of a care plan is to give the residents the best possible care. When asked if a high-risk medication like Diazepam should be care planned, she stated: Yes. RN #1 confirmed R29's care plan did not include information related to the risks of Diazepam. On 4/19/23 at 12:05 p.m., LPN (licensed practical nurse) #1 was interviewed. She stated the purpose of a care plan is to make sure everyone knows exactly what a resident needs for safety, and for overall care. She stated high-risk medications should have a care plan. On 4/19/23 at 1:50 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of performance management, and ASM #3, the director of nursing, were informed of these concerns. A policy was requested for developing/implementing the care plan, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided prior to exit. (1) Diazepam is used to relieve anxiety and to control agitation caused by alcohol withdrawal. It is also used along with other medications to control muscle spasms and spasticity caused by certain neurological disorders such as cerebral palsy (condition that causes difficulty with movement and balance), paraplegia (inability to move parts of the body), athetosis (abnormal muscle contractions), and stiff-man syndrome (a rare disorder with muscle rigidity and stiffness). This information is taken from the website https://medlineplus.gov/druginfo/meds/a682047.html. 4. For Resident #30 (R30), the facility failed to develop a plan for the administration of Lispro (1) (a medication used for the treatment of diabetes). A review of R30's physician's orders revealed, in part: 10/21/22 Insulin Lispro (Humalog) 100 units/ml (milliliter) injection. Give 1-7 units per sliding scale. A review of R30's April 2023 MAR (medication administration record) revealed the resident received the medication as ordered. A review of R30's care plan failed to reveal information related to the administration or monitoring of the Lispro. On 4/19/23 at 10:57 a.m., RN (registered nurse) #1, the MDS nurse, was interviewed. She stated a resident's care plan should contain information regarding head to toe systems for each resident. She stated the care plan should cover safety, falls, nutrition, special equipment, bowel elimination, dehydration, fluid maintenance, communication, and anything having to do with a residents ADLs (activities of daily living). She stated the EMR (electronic medical record) software has a care plan template. This template includes a list of goals and interventions from which she can choose as she develops the individualized care plan. She stated she has primary responsibility for developing the resident's care plan following the initial MDS (minimum data set) assessment after a resident is admitted . She stated she is also primarily responsible for updating the care plans with new problems and new interventions. She stated the purpose of a care plan is to give the residents the best possible care. When asked if a high-risk medication like Lispro should be care planned, she stated: Yes. RN #1 confirmed R30's care plan did not include information related to the risks of Lispro. On 4/19/23 at 12:05 p.m., LPN (licensed practical nurse) #1 was interviewed. She stated the purpose of a care plan is to make sure everyone knows exactly what a resident needs for safety, and for overall care. She stated high-risk medications should have a care plan. On 4/19/23 at 1:50 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of performance management, and ASM #3, the director of nursing, were informed of these concerns. No further information was provided prior to exit. A policy was requested for developing/implementing the care plan, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. (1) HUMALOG (Lispro) is a rapid acting human insulin analog indicated to improve glycemic control in adults and children with diabetes mellitus. This information is taken from the website https://dailymed.nlm.nih.gov/dailymed/drugInfo.cfm?setid=c8ecbd7a-0e22-4fc7-a503-faa58c1b6f3f. 5. For Resident #10, the facility staff failed to develop a care plan to address safety needs, including the use of side rails. On 4/18/23 at 6:57 AM, 4/19/23 at approximately 11:00 AM, and 4/20/23 at approximately 8:00 AM, Resident #10 was observed in bed, with side rails up on both sides. A review of the clinical record revealed an order dated 11/30/21 for Side rails up x4. A Consent for use of side rails dated 10/26/17 documented, the resident was to have full side rails on left and right sides, and was recommended at all times when the resident was in bed. The purpose of the side rails was documented as Fall Risk. Risks and benefits were documented on the consent. A review of the comprehensive care plan failed to address any safety needs for Resident #10, including the fact that they were a fall risk, and for the use of side rails. On 4/19/23 at 10:57 AM, an interview was conducted with RN #1 (registered nurse), the MDS nurse. She stated a resident's care plan should contain information regarding head to toe systems for each resident. She stated the care plan should cover safety, falls, nutrition, special equipment, bowel elimination, dehydration, fluid maintenance, communication, and anything having to do with a residents ADLs (activities of daily living). She stated the EMR (electronic medical record) software has a care plan template. This template includes a list of goals and interventions from which she can choose as she develops the individualized care plan. She stated she has primary responsibility for developing the resident's care plan following the initial MDS (minimum data set) assessment after a resident is admitted . She stated she is also primarily responsible for updating the care plans with new problems and new interventions. She stated the purpose of a care plan is to give the residents the best possible care. She stated the entire interdisciplinary team has access to the care plans. On 4/19/23 at 12:05 PM, an interview was conducted with LPN #1 (licensed practical nurse). She stated the purpose of a care plan is to make sure everyone knows exactly what a resident needs for safety, and for overall care. On 4/19/23 at 1:50 p.m., ASM (Administrative Staff Member) #1, the Administrator, ASM #2, the Director of Performance Management, and ASM #3, the Director of Nursing, were made aware of the findings. On 4/20/23 at 8:55 AM an interview was conducted with ASM #2. When asked about not having a care plan to address safety needs and the use of side rails, ASM #2 stated that there wasn't one but that there should have been one. A policy was requested for developing care plans, however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided by the end of the survey.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. For Resident #30 (R30), the facility staff failed to ensure the medication regimen review policy contained required time fram...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. For Resident #30 (R30), the facility staff failed to ensure the medication regimen review policy contained required time frames for pharmacist's review and physician's response. R30 was admitted to the facility on [DATE]. A review of R30's clinical record revealed all required monthly medication regimen reviews. However, a review of the facility's monthly medication regimen review policy failed to reveal time frames for pharmacist's review and physician's response. A review of the facility policy Policy on Medication Regimen Review, dated 2/27/23 failed to document any time frames, including when the physician is to act upon pharmacy recommendations. On 4/19/23 at 11:36 a.m., ASM (administrative staff member) #2, the director of performance management, stated, We don't have anything else. On 4/19/23 at 1:50 p.m., ASM #1, the administrator, ASM #2, and ASM #3, the director of nursing, were informed of these concerns. No further information was provided prior to exit. 5. For Resident #29 (R29), the facility staff failed to ensure the medication regimen review policy contained required time frames for pharmacist's review and physician's response. R29 was admitted to the facility on [DATE]. A review of R29's clinical record revealed all required monthly medication regimen reviews. However, a review of the facility's monthly medication regimen review policy failed to reveal time frames for the physician's response. A review of the facility policy Policy on Medication Regimen Review, dated 2/27/23 failed to document any time frames, including when the physician is to act upon pharmacy recommendations. On 4/19/23 at 11:36 a.m., ASM (administrative staff member) #2, the director of performance management, stated, We don't have anything else. On 4/19/23 at 1:50 p.m., ASM #1, the administrator, ASM #2, and ASM #3, the director of nursing, were informed of these concerns. No further information was provided prior to exit. Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to develop a Medication Regimen Review policy that included required time frames for pharmacist's review and physician's response to the pharmacist's recommendations, for five of 14 residents in the survey sample; Residents #22, #8, #10, #30, and #29. The findings include: 1. For Resident #22 the facility staff failed to ensure the medication regimen review policy contained required time frames for pharmacist's review and physician's response. A review of the clinical record revealed all required monthly medication regimen reviews and no concerns were identified. However, a review of the facility's monthly medication regimen review policy, dated 2/27/23, failed to reveal time frames for pharmacist's review and physician's response. A review of the facility policy Policy on Medication Regimen Review, dated 2/27/23 failed to document any time frames, including when the physician is to act upon pharmacy recommendations. On 4/19/23 at 11:36 a.m., ASM (administrative staff member) #2, the director of performance management, stated, We don't have anything else. On 4/19/23 at 1:50 PM, ASM #1, the Administrator, ASM #2, and ASM #3, the Director of Nursing, were made aware of the findings. No further information was provided by the end of the survey. 2. For Resident #8 the facility staff failed to ensure the medication regimen review policy contained required time frames for pharmacist's review and physician's response. A review of the clinical record revealed all required monthly medication regimen reviews and no concerns were identified. However, a review of the facility's monthly medication regimen review policy, dated 2/27/23, failed to reveal time frames for pharmacist's review and physician's response. A review of the facility policy Policy on Medication Regimen Review, dated 2/27/23 failed to document any time frames, including when the physician is to act upon pharmacy recommendations. On 4/19/23 at 11:36 a.m., ASM (administrative staff member) #2, the director of performance management, stated, We don't have anything else. On 4/19/23 at 1:50 PM, ASM #1, the Administrator, ASM #2, and ASM #3, the Director of Nursing, were made aware of the findings. No further information was provided by the end of the survey. 3. For Resident #10, the facility staff failed to ensure the medication regimen review policy contained required time frames for pharmacist's review and physician's response. A review of the clinical record revealed all required monthly medication regimen reviews and no concerns were identified. However, a review of the facility's monthly medication regimen review policy, dated 2/27/23, failed to reveal time frames for pharmacist's review and physician's response. A review of the facility policy Policy on Medication Regimen Review, dated 2/27/23 failed to document any time frames, including when the physician is to act upon pharmacy recommendations. On 4/19/23 at 11:36 a.m., ASM (administrative staff member) #2, the director of performance management, stated, We don't have anything else. On 4/19/23 at 1:50 PM, ASM #1, the Administrator, ASM #2, and ASM #3, the Director of Nursing, were made aware of the findings. No further information was provided by the end of the survey.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, staff interview, and facility document review, it was determined that the facility staff failed to post the required staff posting for 33 of 33 days reviewed. The findings includ...

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Based on observation, staff interview, and facility document review, it was determined that the facility staff failed to post the required staff posting for 33 of 33 days reviewed. The findings include: On 4/19/23 at approximately 10:30 AM a tour of the facility was conducted; the required staff posting for the shift was not observed posted. The facility document that was provided as the daily staff posting was reviewed for the period of 3/18/23 through 4/20/23. The document was a combined document of daily staff posting, as-worked schedule, and staff assignments. The document contained the date, shift, and census but it also contained resident names and did not contain staff hours. On 4/19/23 at 10:45 AM an interview was conducted with RN #2 (Registered Nurse) the unit manager. She stated that she believed the document provided was the staff posting form, and that due to it having resident names on it, the document is not posted for visitors to see but is maintained face down at the front desk. She stated she was not sure what information the staff posting was supposed to contain. On 4/19/23 at 11:36 AM, an interview was conducted with ASM #2 (Administrative Staff Member) the Director of Performance Management. She stated that this was the document that was provided to meet the request for the staff posting for the last 30 days, which was requested upon the entrance conference on 4/18/23 at 9:00 AM. A policy was requested for staff posting however none was provided. On 4/20/23 at 12:29 PM, ASM #2 stated the facility did not have the requested policy. No further information was provided by the end of the survey.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Virginia.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Virginia facilities.
  • • Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Vcu Health Children'S Services At Brook Road's CMS Rating?

CMS assigns VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Virginia, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Vcu Health Children'S Services At Brook Road Staffed?

CMS rates VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 51%, compared to the Virginia average of 46%. RN turnover specifically is 74%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Vcu Health Children'S Services At Brook Road?

State health inspectors documented 5 deficiencies at VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD during 2023. These included: 4 with potential for harm and 1 minor or isolated issues.

Who Owns and Operates Vcu Health Children'S Services At Brook Road?

VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 47 certified beds and approximately 32 residents (about 68% occupancy), it is a smaller facility located in RICHMOND, Virginia.

How Does Vcu Health Children'S Services At Brook Road Compare to Other Virginia Nursing Homes?

Compared to the 100 nursing homes in Virginia, VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD's overall rating (5 stars) is above the state average of 3.0, staff turnover (51%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Vcu Health Children'S Services At Brook Road?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Vcu Health Children'S Services At Brook Road Safe?

Based on CMS inspection data, VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Virginia. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Vcu Health Children'S Services At Brook Road Stick Around?

VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD has a staff turnover rate of 51%, which is 5 percentage points above the Virginia average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Vcu Health Children'S Services At Brook Road Ever Fined?

VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Vcu Health Children'S Services At Brook Road on Any Federal Watch List?

VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.