VIRGINIA VETERANS CARE CENTER
Over 2 years since last inspection. Current conditions may differ from available data.
Virginia Veterans Care Center has a Trust Grade of B, which indicates it is a good choice for families seeking a nursing home, falling within the solid range of options. It ranks #47 out of 285 facilities in Virginia, placing it in the top half, and #2 out of 9 in Roanoke City County, meaning only one local facility ranks higher. The facility is improving, with issues decreasing from six in 2019 to just one in 2022. Staffing is a concern, with a 100% turnover rate, significantly higher than the Virginia average of 48%, although the facility benefits from average RN coverage. While there have been no fines, which is a positive sign, there have been incidents such as staff failing to monitor medication changes for residents and missing prescribed medications, which highlight areas for improvement in care.
- Trust Score
- B
- In Virginia
- #47/285
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 100% turnover. Very high, 52 points above average. Constant new faces learning your loved one's needs.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Virginia facilities.
- Skilled Nurses ○ Average
- Each resident gets 41 minutes of Registered Nurse (RN) attention daily — about average for Virginia. RNs are the most trained staff who monitor for health changes.
- Violations ⚠ Watch
- 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
53pts above Virginia avg (47%)
Frequent staff changes - ask about care continuity
52 points above Virginia average of 48%
The Ugly 16 deficiencies on record
Jan 2022
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Based on staff interview, clinical record review, and during a medication pass and pour observation, the facility staff failed to administer the physician ordered vitamin Certavite senior for 1 of 33 ...
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May 2019
6 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0565
(Tag F0565)
Could have caused harm · This affected 1 resident
Based on observation the facility staff failed to provide a private uninterrupted space for council meeting.
The findings included
On 5/22/19 at 10:47 am, the surveyor was conducting a group meeting w...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0604
(Tag F0604)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, Resident interview, and clinical record review, the facility staff failed to ensure that 1 of 37 Residents...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
Based on staff interview, clinical record review, facility document review, and during a medication pass and pour observation, the facility staff failed to follow standards of professional practice fo...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on observation, staff interview, and clinical record review, the facility staff failed to ensure 1 of 37 Residents were free of accident hazards (Resident #96).
The findings included:
Resident ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, Resident interview, and staff interview, the facility staff failed to ensure 1 of 37 residents ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
Based on staff interview, clinical record review, and during a medication pass and pour observation, the facility staff failed to ensure 1 of 37 residents (Resident #16) was free of a significant medi...
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Mar 2018
9 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and clinical record review the facility staff failed to provide the Residents and their representative ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and clinical record review, the facility staff failed to review and revise the person centered comprehe...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interview, and clinical record the facility staff failed to ensure a hazard free environment for two...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0697
(Tag F0697)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview and clinical record review, the facility staff failed to offer non-pharmacological interventions for pa...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation and staff interview it was determined that the facility staff failed to discard expired medications on 1 of 3 Units, Unit 2 West.
The facility staff failed to discard expired medi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interview, the facility staff failed to ensure infection control was followed for 1 of 35 residen...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Drug Regimen Review
(Tag F0756)
Could have caused harm · This affected multiple residents
4. For Resident #41, the facility failed to ensure a monthly drug regimen review with recommendations to decrease seroquel was reported to the medical director.
The record review revealed that Reside...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. The facility staff failed to identify and monitor target behaviors associated with the use of Seroquel for Resident # 156.
Re...
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MINOR
(B)
Minor Issue - procedural, no safety impact
Deficiency F0645
(Tag F0645)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. For Resident #65, the facility failed to ensure a level 1 PASARR (preadmission screening and annual resident review) was comp...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Virginia facilities.
- • 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
- • 100% turnover. Very high, 52 points above average. Constant new faces learning your loved one's needs.
About This Facility
What is Virginia Veterans's CMS Rating?
CMS assigns VIRGINIA VETERANS CARE CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Virginia, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Virginia Veterans Staffed?
CMS rates VIRGINIA VETERANS CARE CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 100%, which is 53 percentage points above the Virginia average of 47%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 100%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Virginia Veterans?
State health inspectors documented 16 deficiencies at VIRGINIA VETERANS CARE CENTER during 2018 to 2022. These included: 15 with potential for harm and 1 minor or isolated issues.
Who Owns and Operates Virginia Veterans?
VIRGINIA VETERANS CARE CENTER is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 180 certified beds and approximately 194 residents (about 108% occupancy), it is a mid-sized facility located in ROANOKE, Virginia.
How Does Virginia Veterans Compare to Other Virginia Nursing Homes?
Compared to the 100 nursing homes in Virginia, VIRGINIA VETERANS CARE CENTER's overall rating (5 stars) is above the state average of 3.0, staff turnover (100%) is significantly higher than the state average of 47%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Virginia Veterans?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.
Is Virginia Veterans Safe?
Based on CMS inspection data, VIRGINIA VETERANS CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Virginia. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Virginia Veterans Stick Around?
Staff turnover at VIRGINIA VETERANS CARE CENTER is high. At 100%, the facility is 53 percentage points above the Virginia average of 47%. Registered Nurse turnover is particularly concerning at 100%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Virginia Veterans Ever Fined?
VIRGINIA VETERANS CARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Virginia Veterans on Any Federal Watch List?
VIRGINIA VETERANS CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.