MIRA VISTA CARE CENTER

300 SOUTH 18TH STREET, MOUNT VERNON, WA 98274 (360) 424-1320
For profit - Corporation 61 Beds THE ENSIGN GROUP Data: November 2025
Trust Grade
50/100
#74 of 190 in WA
Last Inspection: June 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Mira Vista Care Center has received a Trust Grade of C, indicating that it is average compared to other nursing homes. It ranks #74 out of 190 facilities in Washington, placing it in the top half, and #1 out of 4 in Skagit County, meaning it is the best local option available. The facility's trend is improving, with the number of issues decreasing from 13 in 2024 to 8 in 2025, which is encouraging. Staffing is rated as good, with a 4 out of 5 stars and a turnover rate of 46%, which matches the state average. However, the facility has faced some serious issues; for example, they failed to supervise a resident who wandered off and was found cold and confused, and they did not provide adequate care instructions, leading to a worsening pressure ulcer for another resident. While there are strengths in staffing and a positive trend, these incidents highlight critical areas for improvement.

Trust Score
C
50/100
In Washington
#74/190
Top 38%
Safety Record
High Risk
Review needed
Inspections
Getting Better
13 → 8 violations
Staff Stability
⚠ Watch
46% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$31,668 in fines. Lower than most Washington facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 49 minutes of Registered Nurse (RN) attention daily — more than average for Washington. RNs are trained to catch health problems early.
Violations
⚠ Watch
39 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 13 issues
2025: 8 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 46%

Near Washington avg (46%)

Higher turnover may affect care consistency

Federal Fines: $31,668

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: THE ENSIGN GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 39 deficiencies on record

3 actual harm
Jun 2025 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0605 (Tag F0605)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure 2 of 6 residents (Residents 50, and 214) reviewed for unneces...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure 2 of 6 residents (Residents 50, and 214) reviewed for unnecessary medications received medication specific monitoring. This failure placed residents at risk for unrecognized effects and/or side effects of high-risk medications. Findings included . <RESIDENT 50> Resident 50 admitted [DATE] with diagnoses which included depression and anxiety. Review of Resident 50's medical record on 06/05/2025 documented the resident admitted to the hospital after experiencing a side effect of their antidepressants which caused Syndrome of Inappropriate Antidiuretic Hormone (SIADH), (an issue with their body's production of antidiuretic hormone causing their body to retain more fluid) which caused their sodium levels to be too low. In an interview on 06/02/2025 at 1:00 PM, Resident 50 stated they had depression and a history of trauma. Resident 50 stated they were abruptly taken off the antidepressants they had been taking for 30 years. Resident 50 stated the medications had affected their sodium levels, and they had gotten really confused, dizzy, were falling and were told they had to stop those medications. Resident 50 stated they were now having more depression, and stated they had no motivation to do anything at all and just didn't care about anything. Resident 50 said they talked to someone about it and they had an order to start a new antidepressant medication tonight. Resident 50 stated they were worried about starting the new medication and how it would affect them. Review of the resident's mood and behavior monitoring since admission on [DATE] showed the resident had not been on any kind of depression symptom monitor. The resident's admission Minimum Data Set Assessment (a required assessment tool) dated 05/01/2025 showed the resident initially denied depression symptoms during interview and also during an admission visit with the facility behavioral health provider. A follow up behavioral health provider note dated 05/28/2025, documented the resident acknowledged they had not been truthful about their mood during the initial visit with them. The provider conducted a standardized depression screening tool (PHQ-9) which showed a score of 10, which indicated mild to moderate depression recommending follow up. Review of Resident 50's record showed there had been no implementation of target behaviors or depressive symptom monitoring following this provider visit. Review of Resident 50's physician's orders showed an order for Trazodone (an antidepressant) to start the evening of 06/02/2025. Review of Resident 50's record on 06/05/2025 showed the resident's new antidepressant medication had been administered as ordered on 06/02/2025, 06/03/2025 and 06/04/2025. There were no target behaviors, side effect monitoring, depressive symptom monitoring or update to the care plan put in place related to the new medication. In an interview on 06/05/2025 at 10:34 AM, Staff B, Director of Nursing Services (DNS), stated it was not indicated to have a depression monitoring in place for Resident 50 on admission despite their history and admitting diagnosis, because Resident 50 had denied depression symptoms and had not presented as being depressed. Staff B stated that typically the facility reviewed new orders for medications as a team to ensure that all the components were in place which would include target behaviors, symptom monitoring, side effect monitoring and updates to the care plan and stated this had been missed for Resident 50. <RESIDENT 214> Resident 214 was a new admission to the facility. Resident 214's diagnoses included depression. Record review of Resident 214's 'Provider's Orders' on 06/06/2025, documented that Resident 214 was prescribed two different types of antidepressant medication. Orders did not contain behavior monitors, medication side effect monitors or non-pharmacological interventions. Record review of Resident 214's 'Medication Monitors' on 06/06/2025, documented that Resident 214 was prescribed antidepressant medication. Orders did not contain behavior monitors; medication side effects monitors or non-pharmacological interventions. During an interview on 06/05/2025 at 1:00 PM, Staff D, Licensed Practical Nurse (LPN), stated that Resident 214 did not have behavior monitors, medication side effect monitors or non-pharmacological intervention for antidepressant medications. During a joint interview on 06/05/2025 at 1:15 PM, Staff B, and Staff C, Resident Care Manager (RCM)/LPN, stated that Resident 214 did not have behavior monitors, medication side effects monitors or non-pharmacological interventions in place. Reference WAC 388-97-0620
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 31> Resident 31 was admitted to the facility on [DATE] with diagnoses to include CHF and HTN. Review of Residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 31> Resident 31 was admitted to the facility on [DATE] with diagnoses to include CHF and HTN. Review of Resident 31's MAR for June 2025 showed the following order: - Carvedilol tablet 6.25 mg, give one tablet by mouth two times daily for HTN. Hold for HR <55 or SBP <100. There was no documentation indicating that BP or HR had been monitored prior to administering eight of eleven doses per physician orders. Review of Resident 31's clinical record vital signs with a print date of 06/06/2025, showed no documented BP or HR for the eight of the eleven doses of the Carvedilol given in June 2025. The documentation for the vital signs included: - On 06/01/2025, BP and HR were documented once. - On 06/04/2025, BP and HR were documented once. - On 06/05/2025, BP and HR were documented once. In an interview on 06/06/2025 at 8:30 AM, Staff D, LPN stated that for medications that have BP and HR parameters, they check the BP and HR first to ensure they are within the parameters and document the BP and HR results on the MAR or in the resident's chart under the vital signs tab. If the vital signs being taken are within the parameters, then they give the medications. In an interview on 06/06/2025 at 8:42 AM Staff M, LPN stated that the Nursing Assistant Certified (NAC) takes the BP and HR and if they were outside the parameters they would re-check them prior to giving the medications with parameters. Staff M stated that document the BP and HR in the MAR or in the resident's chart under the vital signs tab. In an interview on 06/06/2025 at 8:50 AM, Staff B stated that Licensed Nurses (LNs) were expected to document the vital signs in the residents' chart whether it's on the MAR or under the vital signs tab. Staff B stated their expectations for LNs is that the nurse reviews the vital signs obtained by [NAME] NAC and if they are outside the parameters the LN would recheck that resident's vital signs prior to administering the medications. Staff B stated they don't audit for medications given outside the parameters, and it does not print in their medication error report. If they find an error, then they would provide education to staff. Staff B was not aware of missing vitals in Resident 31's clinical record for Carvedilol medication parameters but stated they would review it. <RESIDENT 40> Resident 40 was admitted to the facility on [DATE] with diagnoses to include HTN and CHF. Review of Resident 40's physician orders showed the following: - Carvedilol 6.25 mg, give 1.5 tablet by mouth two times a day. Hold if SBP <110 or HR <60 bpm. Order date was 05/17/2025. - Carvedilol 12.5 mg, give half a tablet by mouth two times a day. Hold if SBP <110 or if diastolic BP (DBP - bottom number in the blood pressure reading, the pressure in your arteries when your heart is at rest between beats) or HR <60 bpm. Order date was 04/11/2025 and was discontinued on 05/17/2025. Review of Resident 40's June 2025 MAR with a print date of 06/03/2025 and electronic chart under the vital signs tab with a print date of 06/05/2025 showed no documentation of resident's HR for five of the nine doses for the Carvedilol given. Review of Resident 40's May 2025 MAR, with a print date of 06/03/2025 showed Carvedilol was given outside the parameters three times. Review of Resident 40's April 2025 MAR with a print date of 06/03/2025 showed Carvedilol was given outside the parameters once. Review of Resident 40's physician orders showed the following order: - Hydralazine Hydrocholoride (HCl) 10 mg, give 1 tablet by mouth two times a day. Only administer if SBP is greater than 150. Order date 05/17/2025. Review of Resident 40's May 2025 MAR with a print date of 06/03/2025 showed that Hydralazine medication was given outside the parameters four times. In an interview on 06/06/2025 at 8:30 AM, Staff D stated that for medications that have BP and HR parameters, they check the BP and HR first, to ensure they are within the parameters and they document the BP and HR in the MAR or in the resident's chart under the vital signs tab. If it's within the parameters, then they give the medications. In an interview on 06/06/2025 at 8:42 AM Staff M, LPN stated that the NAC takes the BP and HR and if they were outside the parameters they would re-check them prior to giving the medications. Staff M stated that they document the BP and HR in the MAR or in the resident's chart under the vital signs tab. Staff M reviewed Resident 40's June 2025 MAR and stated there was no BP and HR documentation for the Carvedilol. In an interview on 06/06/2025 at 8:50 AM, Staff B stated that Licensed Nurses (LNs) were expected to document the vital signs in the residents' chart whether it's on the MAR or under the vital signs tab. Staff B stated their expectations for LNs is that the nurse reviews the vital signs obtained by [NAME] NAC and if they are outside the parameters the LN would recheck that resident's vital signs prior to administering the medications. Staff B stated they don't audit for medications given outside the parameters, and it does not print in their medication error report. If they find an error, then they would provide education to staff. Staff B was not aware that Resident 40 received medications when their vital signs were outside the ordered parameters in April and May 2025 or that there was missing documentation of the residents BP and HR in the clinical record but stated they would review it. Reference WAC 388-97-1620(2)(ii) Based on observation, interviews, and record reviews, the facility failed to follow professional standards of practice for 3 of 5 residents (Residents 54, 40, and 31) reviewed for unnecessary medications. Failure to follow physician orders when administering medications, and administering medications outside established parameters or without documented parameters placed residents at risk of medication errors and acute medical problems. Findings included . <RESIDENT 54> Resident 54 was a short-term resident of the facility with diagnoses that included congestive heart failure (CHF- a condition where the heart does not pump blood as well as it should), and hypertension (HTN- high blood pressure). According to the admission Minimum Data Set (MDS-an assessment tool) assessment dated [DATE] showed the resident had mild cognitive impairment. Review of Resident 54's Physician order summary report as of 05/14/2025 showed the following orders: - Midodrine (a blood pressure (BP) medication) 2.5 milligrams (mg) by mouth two times daily for heart failure, hold for Systolic Blood Pressure (SBP), top blood pressure number, greater than (>) 110. Order discontinued on 05/14/2025. - Midodrine 5 mg by mouth three times daily for heart failure, hold for SBP > 140. Order started on 05/22/2025. - Metoprolol (a BP medication) 200 mg by mouth one time daily for HTN, hold for SBP less than (<) 110 or a Heart Rate (HR) < 60. Order was initiated on 05/15/2025 with dose increased to 400 mg daily on 05/16/2025. Review of Resident 54's May and June 2025 Medication Administration Record (MAR) documented the following: - On 05/17/2025 AM dose, SBP=96, and metoprolol was administered outside physician-ordered parameters. - On 05/18/2025 AM dose, SBP =100 and the medication was administered. - On 05/25/2025 AM dose, SBP=102 and the medication was administered. - On 05/31/2025 AM dose, SBP=104 and the medication was administered. - On 06/01/2025 AM dose, SBP=105 and the medication was administered. Review of Resident 54 May 2025 Medication Administration Record (MAR) documented the following: - On 05/15/2025, PM dose, SBP=115, and midodrine was administered outside physician-ordered parameters. - On 05/16/2025 AM dose, SBP=129 and the medication was administered. - On 05/16/2025 PM dose, SBP =138, and the medication was administered. - On 05/17/2025 PM dose, SBP =119, and the medication was administered. - On 05/20/2025 AM dose, SBP =113, and the medication was administered. - On 05/20/2025 PM dose, SBP =145, and the medication was administered. During a joint interview on 06/05/2025 at 1:15 PM, Staff B, the Director of Nursing Services (DNS), and Staff C Resident Care Manager (RCM)/Licensed Practical Nurse (LPN) stated that a check mark by medication in the MAR indicated that the medication had been administered. Staff B and Staff C stated that on 05/17/2025 the metoprolol had been administered outside of the established parameters, but they were unable to navigate the MAR to view any of the other dates. Staff B and Staff C reviewed Resident 54's May 2025 Mar's and stated that the Midodrine medication had been administered outside of the parameters on 05/17/2025, but they were unable to access the computer system to check the other dates.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation and interviews, the facility failed to prepare food under safe and sanitary conditions in the facility kitchen. The failure to ensure hand hygiene when changing gloves and staff n...

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Based on observation and interviews, the facility failed to prepare food under safe and sanitary conditions in the facility kitchen. The failure to ensure hand hygiene when changing gloves and staff not wearing beard nets placed residents at risk for food contamination and foodborne illnesses. Findings included . According to the facility policy titled Dress policy dated 03/02/2015, kitchen staff, hair and beards must be effectively restrained upon entering the kitchen. Hair restraints include beard nets. In an observation on 06/03/2025 at 11:45 AM during tray line (a system used to assemble and distribute meal trays), Staff N, Dietary Supervisor and Staff O, Dietary Aid had beards and were not wearing beard nets. In an interview on 06/03/2025 at 11:45 AM, Staff N stated that as long as the beard was trimmed and short then staff did not need to wear a beard net. Both Staff N and Staff O had facial hair. In an observation on 06/03/2025 at 12:09 PM, Staff N put gloves on without washing their hands prior to preparing a salad plate with two slices of tomatoes and handed the plate to the cook, then Staff N took the gloves off and did not wash their hands. In an observation on 06/03/2025 at 12:25 PM, Staff N wearing gloves grabbed a container from the fridge and gave it to the cook. Staff N was then observed removing their gloves and did not wash their hands. Staff N put on new gloves without washing their hands and grabbed a turkey wrap from the fridge and gave it to the cook. Staff N removed their gloves and did not wash their hands. In an interview on 06/05/2025 at 8:49 AM Staff N stated that they wear gloves whenever they do food preparation, when they touch food or utensils and drinks. Staff N stated that the process prior to applying new gloves was for staff to wash their hands. Staff N stated when staff leave what they were doing to do something else, like when touching raw meat then they move to touching vegetables they should be changing their gloves. When asked about my observation regarding them not washing their hands before and after putting on gloves, they stated they were not touching anything before they put on new gloves. Staff N stated that if staff beard's are trimmed short, they don't have to wear beard nets. Reference WAC 388-97-1100(3)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 40> Resident 40 was initially admitted to the facility on [DATE], was hospitalized then re-admitted on [DATE] wi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 40> Resident 40 was initially admitted to the facility on [DATE], was hospitalized then re-admitted on [DATE] with diagnoses to include depression and anxiety. In a record review on 06/04/2025, Resident 40's electronic chart showed two PASSR's. The first PASSR was dated 05/05/2024, with an evaluation done on 07/20/2024 and did not identify any issues. The second PASSR was dated 08/19/2024, and was marked evaluation required for significant change. There were no evaluations for significant change documented in resident's electronic chart. Review of Resident 40's progress notes with a print date of 06/03/2025, documented there were no notes regarding the 08/19/2024 PASSR. In an interview on 06/04/2025 at 2:56 PM, Staff K stated that for existing residents, they would fill out a new PASSR if there were changes in a residents' psychotropic medications (drugs that affect a person's mind, emotions, and behaviors) or mentation and send it to the PASSR Coordinator for review. When asked about Resident 40's PASSR dated 08/19/2024, Staff K stated that the other Social Services staff would have to speak to that. In a joint interview on 06/05/2025 at 9:46 AM, Staff K and Staff L, Social Worker/Patient Advocacy Resource, Staff L stated that the other staff was unavailable, and they were not able to find any notes regarding a follow up on Resident 40's 08/19/2024 PASSR. Staff L stated they talked to the PASSR Coordinator on 06/04/2025 and the PASSR may have been done in error. Reference WAC 388-97-1720(1)(ii) Based on interview and record review the facility failed to ensure a system in which resident's records were complete, accurate, accessible and systematically organized for 2 of 5 residents (Residents 460 and 40) reviewed. This failure included incomplete care conference documentation and Preadmission Screening and Resident Reviews (PASSR- a federally mandated process for identifying and ensuring appropriate placement and services for individuals with serious mental illness (SMI), which placed residents at risk for unmet needs, a delay in care or services and diminished quality of life. Findings included . <RESIDENT 460> Resident 460 was admitted to the facility on [DATE] with hospice enrollment on the same day. In an interview on 06/02/2025 at 1:47 PM, Resident 460 stated they were unsure about their care plan or attending their care plan meetings. Resident 460 stated they did not know what hospice care was and they wanted to go home. Review of Resident 460's care plan IDT (Interdisciplinary Team) conference initial review note on 05/27/2025 at 11:41 AM, documented only social services from the IDT attended the conference. The note documented Resident 460 had not experienced any sign and symptoms of depression or anxiety and had some cognitive impairment, and their discharge plan was to remain in the facility long term care with hospice services. Further review of the care plan showed the other care plan elements including disease diagnosis, health and skin conditions, special treatment, medication reconciliation and regimen review, nursing plan of care, dietary plan of care, activity plan of care, and therapy plan of care were blank. There was no documentation in the note regarding hospice care services. In an interview on 06/05/2025 at 9:44 AM, Staff K, Social Services Supervisor, stated the initial care conference was held in Resident 460's room with hospice social worker and the resident's representative. Staff K stated that the care conference reviewed Resident 460's plan of care and identified their care needs. Staff K stated Resident 460 mentioned they wanted to go home, and this was reported to the hospice staff. Staff K stated the care conference initial review note dated 05/27/2025 (10 days prior) was not completed and they were still working on the documentation. In an interview on 06/05/2025 at 4:09 PM, Staff A, Administrator, stated their expectation was for social services to complete the care conference documentation within a day or two but ideally should be completed on the same day.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 261> Resident 261 admitted to the facility on [DATE] with diagnoses which included recent norovirus (a contagiou...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 261> Resident 261 admitted to the facility on [DATE] with diagnoses which included recent norovirus (a contagious gastrointestinal virus spread by contact) infection and Clostridium Difficile infection (a contagious gastrointestinal toxin spread by contact). Both Norovirus and Clostridium difficile organisms required enteric precautions of soap and water hand hygiene; alcohol hand sanitizer does not kill those organisms. According to regulation based on Centers for Disease Control and Prevention standards, contact precautions require the staff to put on personal protective equipment (PPE) before entering the room, which included gowning and gloving, to perform hand hygiene that is appropriate to the organism, and require the facility to post signage to communicate the required level of precautions for staff and visitors. In an observation on 06/02/2025 at 2:11 PM, Resident 261's room was observed which showed a contact precautions sign on the door. The contact precautions sign showed instructions for staff to perform hand hygiene prior to entering and exiting the room. The signage did not provide organism specific enteric precautions to wash hands with soap and water prior to exiting the room. In an interview on 06/02/2025 at 2:30 PM, Staff E stated that Resident 261 was still being treated for Clostridium Difficile and should be on contact enteric precautions which would include hand hygiene with soap and water, which should be posted for staff and visitors. In an interview and observation on 06/04/2025 at 1:44 PM, Collateral Contact (CC1), contract staff, was observed to enter Resident 261's room without stopping to don PPE. CC1 was observed to walk to the bedside and begin speaking with Resident 261. Staff A, Administrator and Staff E went to the doorway of the room and told CC1 they needed to don PPE. CC1 stated they had not noticed the sign on the door. In an interview on 06/06/2025 at 9:00 AM, Staff E stated they had found that further education of the staff was needed related to ensuring the proper signage was posted and followed, and records were clear regarding infection precautions. Reference WAC 388-97-1320 (1)(a)(c),(2)(b) <Transmission based precautions> During an observation/interview on 06/02/2025 at 12:15 PM, Staff H entered a resident's room that had an 'enteric precautions' sign on the door without wearing PPE. When Staff H exited the room, they stated that it was unnecessary to wear PPE in the room because the precautions were for a wound. <Enhanced Barrier Precautions (EBP)> <RESIDENT 214> Resident 214 was a new admission to the facility. The resident was admitted to the facility with a diagnosis of a newly placed PEG tube (feeding tube inserted through the abdomen to the stomach), to allow the resident to receive nutrition directly to the stomach. Review of Resident 214's Order Summary Report with a print date of 05/06/2025, documented provider orders for EBP: Personal Protective Equipment (PPE) for high contact care activities due to the resident's PEG tube ordered on 06/01/2025. During multiple observations on 05/02/2025, 05/03/2025, and 05/04/2025, it was noted that Resident 214 did not have an EBP sign displayed on their door. During an observation on 06/03/2025 at 12:44 PM, Staff D, LPN, entered Resident 214's room and administered medication via the PEG tube. Staff D did not don appropriate PPE while providing care to the resident. During an interview on 05/062025, at 8:22 AM, Staff C stated that residents who were admitted with a PEG tube were to be placed on EBP upon arrival at the facility. During an interview on 06/06/2025 at 8:27 AM, Staff E stated that Resident 214 should have been on EBP upon arrival at the facility. Based on observation, interview and record review, the facility failed to ensure that staff were compliant with Infection Prevention and Control Guidelines (IPCP) and standards of practice of using Personal Protective Equipment ([PPE] - specialized clothing including gowns and gloves worn to protect from infection or illness) for 3 of 5 residents (Residents 11, 214, and 261). These failures placed all residents and staff at an increased risk for the potential transmission of infections. Findings included . Review of a facility policy titled, Transmission-Based Precaution, revised in October 2022, documented for contact precaution, wearing a gown and gloves for all interactions what involved contact with the patient's environment and donning PPE upon room entry was required. <RESIDENT 11> Resident 11 readmitted to the facility on [DATE] with diagnoses to include extended spectrum beta lactamase (ESBL) resistance (an enzyme produced by bacteria that confers resistance to many common antibiotics). In an observation and record review on 06/02/2025 at 11:16 AM, a contact enteric precautions signage was posted on Resident 11's room door. The signage documented Gown and glove when entering the room. In an interview on 06/02/2025 at 2:28 PM, Staff E, Licensed Practical Nurse (LPN)/Infection Preventionist, stated Resident 11 required contact precaution which was recommended by the health department. In an observation and interview on 06/03/2025 at 12:15 PM, observed Staff F, Nursing Assistant Certified (NAC) enter the room with a lunch tray without applying a gown and gloves Staff F touched the bedside table, set up the lunch on the bedside table, and moved the bedside table with lunch closer to Resident 11. Staff F stated they did not need to wear a gown or gloves because they did not provide care. Reviewed the signage on the door with Staff F about Gown and glove when entering the room; Staff F stated gown and gloves were only required for providing care. In an observation and interview on 06/03/2025 at 12:44 PM, observed Staff G, NAC enter Resident 11's room, without donning a gown and gloves, . Staff G touched the bedside table and collected the lunch tray from Resident 11's bedside table. Staff G stated they did not need to wear a gown and gloves which were only required for providing care like changing briefs. In an interview on 06/04/2025 at 1:30 PM, Staff H, NAC, stated gowns and gloves were only needed for doing care for residents with contact enteric precautions. In a joint interview on 06/06/2025 at 2:05PM with Staff C, LPN/Resident Care Manager (RCM), and Staff B, Registered Nurse/Director of Nursing, Staff B stated staff should follow the instructions on the signage posted on the doors.
Apr 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure a grievance was identified as an allegation of abuse or neg...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure a grievance was identified as an allegation of abuse or neglect for 1 of 3 residents (Resident 1) reviewed for care concern related grievances. The facility failed to ensure an allegation of abuse/neglect was identified when Resident 1 reported being left alone in their transport wheelchair for 6 hours and had become extremely sore, and 1 of 5 staff (Staff D) reviewed for annual abuse and neglect training had been completed within 12 months. These failures placed all residents at risk for abuse/neglect, psychosocial harm, physical harm, and a decreased quality of life. Findings included . Review of the facility provided policy, Abuse: Prevention of and Prohibition Against', revision date of 12/2023 documented the policy applied to all facility staff. Under the 'Definitions' part of the policy, documented: - Abuse- this includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. - Neglect- is the failure of the facility, it's employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress. - Reporting/Response- allegations of abuse, neglect will be reported outside the facility and to the appropriate state or federal agencies in the applicable timeframes, as per this policy and applicable regulations Resident 1 admitted to the facility on [DATE] with diagnoses to include orthostatic hypotension (sudden drop in blood pressure when a person stands up), cellulitis (bacterial infection of the skin and underlying tissues) of their left leg, need for assistance with personal care, dementia (progressive loss of cognitive function) and malnutrition. Review of Resident 1's grievance, dated 12/19/2024 at 3:45PM, documented that they had been left alone in their wheelchair from 1:00 PM until 7:00 PM on 12/18/2024. In an interview on 04/08/2025 at 12:21 PM, Staff D, Nursing Aide Certified (NAC) stated they would think it was a concern if a resident had reported they waited for 6 hours for assistance. Staff D stated they would ensure the resident was comfortable and alert the nurse. Staff D stated they were mandated reporters. Review of staff training records on 04/08/2025 at 3:00 PM, documented Staff D's last abuse and neglect training was completed on 01/28/2024, which was over 12 months. In an interview on 04/08/2025 at 12:32 PM, Staff E, NAC, stated they would apologize to the resident who had reported they had waited for 6 hours for assistance and notify their nurse. Staff E stated they were mandated reporters. In an interview on 04/08/2025 at 1:44 PM, Staff C, Licensed Practical Nurse, Resident Care Manager (LPN/RCM), stated they would need to do an investigation and report it if a resident had reported waiting 6 hours for care. Staff C stated they did not recall Resident 1's grievance had a specific time frame of 6 hours, and it should have been escalated to an allegation of abuse/neglect, reported to the state agency and an investigation completed. Staff C stated they discussed all grievances with the interdisciplinary team and thought Staff A oversaw grievances at the facility but was not for sure. Staff C stated they were a mandated reporter. In an interview on 04/08/2025 at 2:17 PM, Staff F, Social Services (SS), stated if they received a grievance where a resident had reported a 6 hour wait for care, they would get it to Staff C to complete training with staff and would also notify Staff A, Administrator, who was the facilities grievance officer. Staff F stated they were a mandated reporter, and anyone can report to the state agency hotline, and stated that the state agency hotline phone number was on the back of all staff badges. In an interview on 04/08/2025 at 3:10 PM, Staff B, Registered Nurse/Director of Nursing Services (RN/DNS), stated they were unsure of the last abuse and neglect training provided for staff, but that all staff were to complete training annually on the Relias computer program. Staff C stated Resident 1's grievance would have gone to the RCM and if they thought it was an allegation it should have been escalated to an investigation and reported to the state agency. Staff B stated a resident report of waiting 6 hours for care should be considered an allegation of abuse/neglect, and all staff are considered mandated reporters and can report to the state agency hotline. Reference WAC 388-97-0640(1)(2)(a)(b)(5)(a)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a thorough investigation was completed for 1 of 3 residents ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure a thorough investigation was completed for 1 of 3 residents (Resident 1) reviewed for care concern related grievances. The facility failed to ensure an allegation of abuse/neglect was investigated which placed all residents at risk for abuse/neglect, psychosocial harm, physical discomfort and a decreased quality of life. Findings included . Review of the facility provided policy, Abuse: Prevention of and Prohibition Against', revision date of 12/2023 documented the policy applied to all facility staff. Under the 'Investigation' phase of the policy, documented all allegations of abuse, neglect will be promptly and thoroughly investigated by facility administrator or their designee. Resident 1 admitted to the facility on [DATE] with diagnoses to include orthostatic hypotension (sudden drop in blood pressure when a person stands up), Cellulitis (bacterial infection of the skin and underlying tissues) of their left leg, need for assistance with personal care, dementia (progressive loss of cognitive function) and malnutrition. Review of a grievance for Resident 1 dated 12/19/2024 at 3:45PM, documented that they had been left alone in their wheelchair from 1:00 PM until 7:00 PM on 12/18/2024, and they were extremely sore. The grievance was addressed by Staff C, Licensed Practical Nurse (LPN), Resident Care Manager (RCM), on 12/22/2024. Staff C documented that staff were counseled on timely cares, and Staff A, Administrator documented the resolution was satisfactory on 12/23/2024. Review of Resident 1's progress notes dated 12/18/2024, 12/19/2024, and 12/20/2024 showed no documentation related to the 12/19/2024 grievance. In an interview on 04/08/2025 at 1:44 PM, Staff C stated if a resident reported they had waited for 6 hours to receive care they would escalate the grievance to an allegation of abuse/neglect and find out what to investigate. In an interview on 04/08/2024 at 3:10 PM, Staff B, Registered Nurse (RN), Director of Nursing Services (DNS) stated they would consider a resident wait time of 6 hours for care to be an allegation. Staff B stated if it was an allegation, the facility would do an investigation, and Staff A was responsible for overseeing or managing facility grievances. In an email sent on 04/08/2025 at 4:54 PM to Staff A, further documentation was requested related to Resident 1's grievance, and no further information was provided. Reference WAC 388-97-0640 (6)(a)
Mar 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Bush, Kally L. Based on interview and record review, the facility failed to coordinate, and schedule ordered/recommended medical...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Bush, Kally L. Based on interview and record review, the facility failed to coordinate, and schedule ordered/recommended medical appointments and a procedure for 1 of 4 residents (Resident 1) reviewed for coordination of care. This failure to implement recommendations/orders placed residents at risk for discomfort, experiencing health complications and diminished qualify of life. Findings included . Resident 1 readmitted to the facility on [DATE] after hospitalization for diagnoses that included antibiotic resistance urinary tract infection and deep venous thrombosis (DVT- blood clot in a deep vein) in both legs. Review of Resident 1's Urology After Visit Summary, dated 01/13/2025 showed the physician recommended/ordered the resident to have a Cystoscopy (a procedure in which there is a surgical creation of an opening into the bladder) evaluation to investigate the underlying causes of their frequent urinary tract infections. A referral to infectious disease provider was initiated. Review of Resident 1's provider note dated 02/21/2025 showed they had not been scheduled for either an infectious disease consults or the cystoscopy procedure, 39 days after it had been recommended/ordered. The provider noted they were addressing Resident 1's ongoing complaints of burning when urinating. In an interview on 03/06/2025 at 2:35 PM Staff B, Licensed Practical Nurse (LPN)/Supervisor stated the procedure for scheduling appointments for recommended follow ups and procedures was part of Staff C's, Nursing Assistant Certified (NAC), duties. Staff B stated when a resident returned from an appointment, the after-visit summary would be reviewed and noted by the nurse and nurse manager and then placed in Staff C's box to review and coordinate any recommendations/ordered appointments and/or procedures. Review of Resident 1's progress notes dated 01/13/2025 showed Staff B had noted the recommendations/orders from urologist and were unable to schedule the cystostomy at that time due to a saline shortage. The progress notes also indicated a need, per urology recommendation, for Resident 1 to have an appointment with infectious disease to establish care and manage multi-drug-resistant organisms in their urine. Review of Urology clinic notes dated 1/28/2025 showed a telephone encounter by a nurse from the urology clinic. The note showed they were transferred to Staff C and had to leave a voicemail message, requested a call back to speak with them regarding scheduling procedure in operating room due Resident 1 requiring the use of a Hoyer lift (a machine used to lift a person from one surface to another) transfer. Review of urology clinic notes dated 1/29/2025 and 1/31/2025 showed telephone encounters in which voicemails were left for Staff C. In an interview on 03/06/2025 at 3:40 PM Staff C stated they did not know what had happened to the printed after visit summary to coordinate/schedule Resident 1's procedure and infectious disease appointment. Staff C stated they looked in every folder they had and was not able to locate the information. Staff C stated they were alerted to the missed appointments and procedure when they had discussed it with the nurse practitioner, on 02/21/2025, who had inquired as to why the appointments had not been scheduled . Staff C stated once they were made aware of the need, they scheduled the appointments/procedure as quickly as possible. Staff C stated they had not received any calls from the urology clinic, and they had just gotten a new phone. In an interview on 03/06/2025 at 4:00 PM with Staff A, Administrator, stated the process for scheduling follow up appointments/procedures included the nurses reviewing after visit summary notes and leaving them for Staff C in their folder and then Staff C would follow up. Staff A stated there was no formal facility policy regarding coordination/scheduling appointments/procedures. Refer to WAC 388-97-1060 (1)
Jul 2024 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 28> Resident 28 admitted to the facility on [DATE] with diagnoses that included high blood pressure, atrial fibr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 28> Resident 28 admitted to the facility on [DATE] with diagnoses that included high blood pressure, atrial fibrillation (irregular heartbeat), and a broken right leg. In an interview on 07/18/2024 at 10:06 AM, Resident 28 stated the food at the facility is bland and lacks flavor. Resident 28 stated that they do not get to make choices on their food preferences often. Review of Resident 28's Electronic Medical Record showed no documentation related to their food preferences, likes or dislikes. Review of Resident 28's mini nutritional assessment dated [DATE] showed none of their food preferences. In a follow up interview and observation on 07/22/2024 at 11:32 AM Resident 28 stated they had not been interviewed about their food preferences since admitting to the facility. When asked about the menu on their overbed table, Resident 28 stated the menu was not accurate. Observed the menu dated July 21-27 with the resident's name and room number not filled out and no choices of meals were made. In an interview on 07/22/2024 at 12:06 PM Staff L, Dietary Supervisor, stated they had not met with or interviewed Resident 28 regarding their dietary preferences. Staff L stated they meet with residents within 72 hours of admissions and complete a resident food preference document which is then put into the electronic medical record. In an interview on 07/22/2024 at 10:57 AM Staff A, Administrator, stated the nurses were responsible for obtaining the food preferences for residents' and if they were unable to then Staff L would get them. Refer to F 813 Refer to WAC 388-97-0900 (3) Based on interview, observation and record review the facility failed to ensure resident preferences for food were obtained and honored for 2 of 2 residents (Resident 28 and 43) reviewed for choices. The facility's refusal to allow residents to store personal foods in the facility refrigerators resulted in Resident 43 having limited ability to enjoy food items of their choosing and failure for Resident 28 to obtain dietary preferences. These failures placed residents at risk for decreased quality of life. Findings included . Review of the facility policy titled, Resident/Personal Food Storage, dated 07/2024 stated the facility allowed residents the opportunity to choose to accept foods from any friends, family, visitors, or other; however, the policy further stated that personal resident refrigeration units were not permitted in resident rooms due to electrical load capacity and that food or beverages brought in from outside sources may not be stored in facility pantries or refrigeration units. The policy stated any perishable food items not consumed the day of opening were to be discarded. <RESIDENT 43> Resident 43 was a long-term care resident of the facility since 2021 with diagnoses to include anxiety. Review of Resident 43's Quarterly Minimum Data Set (MDS- an assessment tool) dated 06/17/2024 showed the resident preferences were having snacks available and was coded as very important. Taking care of personal belongings was coded as can't do or no choice. The MDS showed Resident 43 was cognitively intact and the source of information for the assessment came directly from the resident. Review of Resident 43's current care plan showed the resident had preferences for snacks and also liked to order outside food (pizza, fast food), initiated on 06/30/2022. In an interview on 07/18/2024 at 9:55 AM, Resident 43 stated there was not a place for residents to store personal food in the facility. Resident 43 stated they had items they were keeping in their room such as a favorite salad dressing that should be kept in a refrigerator but stated the facility wouldn ' t let them store it in there. Resident 43 stated the staff came in and found their bottle of salad dressing in their drawer and threw it away. Resident 43 stated they have gone round and round about it with the administration and they will not allow them to put anything in the facility refrigerators. Resident 43 stated If you don't eat it right away, you have to throw it out. It makes no sense; how could I eat an entire bottle of salad dressing all at once? If I have leftovers, I can't keep them. I understand if everyone can't have their own fridge in their room, but I should be allowed to store my food. In an interview on 07/19/2024 at 12:27 PM, Resident 60, stated they were running for Resident Council President, and the issue with the refrigerators had come up and was on the agenda to address with the administration, because they (administration) said you can't keep any food here and we don't understand that. Resident 60 stated they did not know why residents wouldn't be able to have a space in the utility room refrigerator, If it is covered and labeled, what is the problem? In an interview on 07/23/2024 at 1:29 PM, Staff A, Administrator stated the facility policy had always been not to allow residents to keep any foods in the facility refrigerators. Staff A stated Resident 43 had previously been found to have perishable items in their room such as salad dressing and Resident 43 would attempt to have staff store items for them in the staff lounge refrigerator, which they cannot do. Staff A confirmed that residents did not have the option of having personal refrigerators in their rooms and that families and visitors were asked to bring in single serving items only, and residents were being required to dispose of any uneaten perishable foods due to the policy that outside food items would not be stored by the facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to obtain and/or offer assistance to residents and/or their representa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to obtain and/or offer assistance to residents and/or their representatives to formulate Advance Directives (AD) for 2 of 6 residents (Resident 26 and 28) reviewed for ADs. These failures placed residents at risk of losing their right to have their stated preferences/decisions honored regarding medical treatment and end-of-life care. Findings included . Review of the facility's undated policy titled, Advanced Directives and Associated Documentation, showed, 1. Prior to, upon, or immediately after admission, a facility staff member shall: a. provide the resident/family or responsible party written information, in a manner easily understood by the resident or resident representative, regarding the right to accept or refuse medical or surgical treatment and the right to formulate Advance Directives b. document in the resident health record that, at the time of admission, the resident and/or resident representative have been provided with written information regarding advance directives. c. inquire whether they have completed an Advanced Directive. 5. When an Advanced Directive is completed: a. reviews the Advance Directive to validate the document reflects the resident choices and that the document is signed and dated by the resident or responsible agent. <RESIDENT 26> Resident 26 admitted to the facility on [DATE] with diagnoses to include stroke, high blood pressure, and peripheral vascular disease (narrowing of blood vessels). Review of Resident 26's Durable Power of Attorney (DPOA) document showed a designation of healthcare agent and alternative agents and was contained in one page. There was no date or signature contained in the one-page DPOA document. In an interview on 07/19/2024 at 2:57 PM Staff I, admission Coordinator, stated they could usually get a copy of a resident's DPOA prior to admission and ask families to bring in any supporting documentation. If a resident wants to pursue an advance directive and they do not have one, then social services would assist with the process/coordination of getting one. Staff I stated they were not involved in obtaining Resident 26's DPOA documentation as their admission was prior to their employment. In an interview on 07/09/2024 at 3:00 PM Staff H, Medical Records Supervisor, stated the only document they had for Resident 26 was the one-page DPOA document. Staff H reviewed the overflow medical records folder for Resident 26 and stated the only DPOA the facility had on file for Resident 26 was the one-page, unsigned DPOA. <RESIDENT 28> Resident 28 admitted to the facility on [DATE] with diagnoses to include high blood pressure, atrial fibrillation (irregular heartbeat) and broken right leg. Review of Resident 28's medical record showed on 06/28/2024 they signed an Advanced Directive receipt and indicated they had not formulated an AD but were interested in formulating one. There was no other documentation found in Resident 28's medical record regarding the formulation, coordination or execution of an AD. In an interview on 07/22/2024 at 1:59 PM Staff G, Social Services, stated residents have options at the time of admission and packets are provided to residents who request assistance with developing an AD. Staff G stated Resident 28 was interested in an AD and was not sure what had been done. In a follow up interview at 2:35 PM, Staff G stated they had met with Resident 28 and there was no follow up to develop an AD and Resident 28 voiced wanting a DPOA completed. Staff G stated they scheduled a time to assist Resident 28 to complete a DPOA that week. Refer to (WAC) 388-97-0280 (3)(d)(i)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 28> Resident 28 admitted to the facility on [DATE] with diagnoses that included high blood pressure, atrial fibr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 28> Resident 28 admitted to the facility on [DATE] with diagnoses that included high blood pressure, atrial fibrillation (irregular heartbeat), and a broken right leg. Review of Resident 28's MDS assessment dated [DATE] showed they were alert and oriented and required set up or clean up assistance for oral hygiene. Review of Resident 28's care plan, dated 06/10/2024 showed they had their natural teeth and was able to rinse, spit and brush their teeth. On 07/18/2024 at 10:04 AM Resident 28 stated that they brush their own teeth. There was no observed sign of a toothbrush within reach/sight of them. In an interview/observation on 07/22/2024 at 11:32 AM, Resident 28 stated their hygiene products to include a toothbrush was in their closet. With permission, Resident 28's hygiene products were located in a wash bin in the upper cabinet of their closet. The bin contained a toothbrush, a kidney basin (a receptacle used to hold body fluids), a hairbrush, a hand towel and toothpaste, all items dry with no indication of recent use. Resident 28 stated they brush their own teeth. In an interview/observation on 07/23/2024 at 9:58 AM, Resident 28 stated that they had not had oral care done or offered. With permission, located Resident 28's wash bin which were in the same location as the day prior, upper cabinet of their closet. Resident 28's toothbrush and kidney basin were dry with no indication of recent use. The contents of the wash bin were in the exact same location as the day prior. In an interview/observation on 07/24/2024 at 10:55 AM, Resident 28 stated they had not had oral care done this morning or offered the night before. With permission, located Resident 28's wash bin which was found in the closet. The items in the wash bin were in the same location and were dry with no indication of recent use. In an interview with Staff J, NAC, stated they had offered and provided Resident 28 with oral care the last 2 days and had not offered to them yet today. Staff J stated Resident 28 required assistance with brushing their hair, getting dressed, and changing their clothes but was able to brush their teeth independently when sitting up. Staff J stated the expectation for the NAC's was to ensure oral care was provided as needed in the morning and in the evening. This is a repeat deficiency from 07/21/2023 WAC reference 388-97-1060 (2)(c). Based on observation, interview, and record review the facility failed to provide assistance with activities of daily living (ADL) to include meal assistance, personal hygiene and bathing for 3 of 6 dependent resident's (11, 28 and 33), reviewed for ADL's. Facility failure to provide the resident's, who were dependent on staff for assistance with eating, bed mobility, hygiene including oral care, and showers placed residents at risk for weight loss, pressure ulcers, embarrassment, poor hygiene, unmet care needs and a diminished quality of life. Findings included . Review of the facility's Policy/Procedure titled, Activities of Daily Living revised 07/2015, showed the policy documented interventions will be provided by staff in accordance with professional standards of quality and clinical practices. Nursing assistants will provide assistance with ADL's based on the residents individualized plan of care. These interventions will be on the [NAME] (tool that directs nursing assistant's on how to provide resident care). Any changes noted in the resident's performance or abilities will be reported to the nurse. <RESIDENT 11> Resident 11 admitted to the facility on [DATE] with diagnoses to include Multiple Sclerosis (a disease resulting in nerve damage that disrupts communication between the brain and the body), hemiplegia (paralysis) on their right dominant side, chronic pain, neck and back stenosis (space inside the bone is too small, putting pressure on the spinal cord), left shoulder rotator cuff tear (an injury that causes pain and weakness when lifting your arm), history of pressure ulcers with need for assistance with their ADL care. Review of the Quarterly Minimum Data Set (MDS- an assessment tool) assessment on 06/26/2024 showed Resident 11 had limited range of motion (ROM) in both their upper and lower extremities on both sides and they did not have rejections of care. Review of the care plan intervention initiated on 10/09/2023 showed Resident 11 had adaptive equipment for the left hand to aid in self-feeding with their functional hand. The care plan revised on 05/23/2023 showed the resident had limited physical mobility related to contractures (A permanent tightening of the muscles, tendons, skin, and nearby tissues that causes the joints to shorten and become very stiff) to their right hand and limited function to their left hand. The care plan revision on 05/24/2023 directed one staff to assist the resident with eating in the main dining room and in their room. Foods were to be cut into bite size pieces and staff were directed to offer assistance with eating. The care plan showed Resident 11 required two-person assistance with bed mobility and assistance with turning every two hour including in the evening. The care plan showed the resident requested to be woken up for turns. In an observation on 07/18/2024 at 9:26 AM, Resident 11 lying in bed and stated they did not receive their shower last week or this week on Monday. Resident 11 stated staff never offered showers to them any other days. Resident 11 said they were not sure why their showers were skipped. The resident said they did not refuse their shower and sometimes staff documented a refusal when they do not refuse. The resident said staff did not turn them in bed on night shift, on most days. In a dining observation on 07/18/2024 at 1:04 PM, Resident 11 was seated at a table in their motorized chair with their right arm in a splint (material used for supporting and immobilizing an injured body part) resting under the table. Resident 11 made several attempts to put a piece of fish in their mouth. Multiple times during this observation the resident's left arm could not be raised high enough to reach the food into their mouth. Multiple times they dropped the piece of fish on their clothing protector. The resident had difficulty trying to dip their fish into the tartar sauce as the cup kept tipping over related to the residents limited use of their left hand. The resident repeatedly struggled attempting to get the fish into their mouth as their left arm would not raise high enough. At the end of the meal their hand and nails were covered in tartar sauce and food remnants. The resident used the tablecloth as a napkin in an attempt to clean their hand. The resident did not have any left-handed adaptive equipment in place. No staff meal assistance was provided to the resident during the meal although multiple staff were present for the entirety of the meal. In an interview on 07/18/2024 at 1:33 PM, Resident 11 said their husband used to come in and assist them with their meals, but their husband had passed away two weeks ago. The resident said they did have difficulty getting the food to their mouth at lunch. In an interview on 07/22/2024 at 1:30 PM, Resident 11 was up in their wheelchair in their room. Their lunch tray had been removed. Resident 11 said no one had helped them with eating but they were able to eat the fish with their hands. The resident said they would have liked to have some help with meals. Resident 11 said the only adaptive equipment they have is for their right arm that's paralyzed. The resident said staff were still not turning them at night, they occasionally repositioned them but most nights they did not. In an interview on 07/23/2024 at 9:22 AM, Resident 11 said they were only turned once last night, around 1:30 AM. In an interview on 07/23/2024 at 1:28 PM, Resident 11 was sitting up in their wheelchair in their room and said staff actually helped them eat their lunch today, which surprised them. In an interview on 07/24/2024 at 9:20 AM, Resident 11 was lying in bed watching TV, and said they had been able to eat their pizza last night by themselves. In an interview on 07/25/2024 at 9:21 AM, Resident 11 was in bed watching TV and stated they did not get turned at all on night shift last night. They said the last time they were repositioned was last night at 8 PM when they went to bed, and no one had repositioned them yet this morning. Resident 11 said staff did not assist them with dinner last night nor breakfast today. In an interview on 07/24/2024 at 2:45 PM, Staff D, Licensed Practical Nurse (LPN) said Resident 11 needed one person assistance with eating, and they usually had them eat in the dining room to get assistance. Staff D said sometimes the resident would ask staff to help them. Staff D said the resident had a hard time getting the bites up to their mouth. In an interview on 07/24/2024 at 2:50 PM, Staff C, LPN said Resident 11 needed assistance with eating and that the resident's spouse had recently passed who always helped the resident eat. In an interview on 07/25/2024 at 9:20 AM, Staff E, Nurse's Aide Certified (NAC) said Resident 11 needed meal assistance, encouragement and a lot of help. Staff E said staff needed to sit with them as the resident would sometimes fall asleep and had difficulty getting the food into their mouth. Staff E said Resident 11's spouse used to be at the facility the whole day and assist the resident at meals. In an interview on 07/25/2024 at 9:23 AM, Staff F, NAC said Resident 11 needed one person assistance for eating. <RESIDENT 33> Resident 33 admitted on [DATE] with diagnoses to include lung cancer, leukemia (blood cancer) and chronic obstructive pulmonary disease (COPD - group of diseases that cause airflow blockage and breathing problems). Review of the quarterly MDS assessment on 05/27/2024 showed Resident 33 had limited range of motion in both of their upper extremities and they did not have rejections of care. Review of Resident 33's current care plan initiated on 02/19/2024 showed the resident required set up assistance with their meals and staff were to assist as needed. In an observation on 07/23/2024 at 1:19 PM, Resident 33 was in bed with their overbed table out of reach with the uneaten lunch tray on it. Resident 33 was holding a roll and eating it. There was a glass of milk and juice not consumed. Resident 51, the roommate of Resident 33 was standing in the bathroom nearby. Resident 51 was shaking their head with a look of displeasure on their face and said, Excuse me, but (Resident 33) needs help. The food needs to be closer, and you have to put the food on the fork and tell (them) what it is. (Resident 33) needs help. In an interview on 07/25/24 9:24 AM, Staff E, NAC said Resident 33 needed to be in the dining room so they could sit with them and encourage them to eat, or they would close their eyes and go to sleep. In an interview on 07/25/2024 at 10:19 AM, Staff B, Director of Nursing said Resident 11, 28 and 33 needed to be assisted in the dining room for meals. Staff B was not aware of the lack of meal assistance for the residents. Staff B said the NAC's have a list of who needs assistance for meals on their hall and staff were aware who needed help.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to identify the risk of sun exposure, adequately supervise and initi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to identify the risk of sun exposure, adequately supervise and initiate interventions to avoid a sunburn for 1 of 1 resident (Resident 26) reviewed for accidents. Resident 1 sustained a first-degree sunburn to their forehead and arms when they left the faciity on an outing. This failure placed the resident at risk for a more severe sunburn, pain and decreased quality of life. Findings Included . Resident 26 admitted to the facility on [DATE] with diagnoses that include stroke, high blood pressure, and peripheral vascular disease (narrowing of blood vessels). Review of Resident 26's Quarterly Minimum Data Set (MDS- An assessment Tool) dated 06/03/2024 showed they were cognitively intact, required assistance with their upper and lower dressing, and had impaired range of motion (the capability of a joint to go through its complete movements) of their upper and lower extremities on their left side. Review of a progress note dated 07/15/2024 at 1:09 PM, showed the provider met with Resident 26 and found they had a sunburn to their forehead and arms. Review of Resident 26's Medication Administration Record (MAR) for July 2024 showed they had an order for sunblock external lotion to be applied to exposed, bare skin topically as needed for skin protection. The order date was 05/15/2024, revised on 07/16/2024. The MAR for May 2024, June 2024 and July 2024 showed the sunblock could only be provided from the 15th of the month though the end of the month. Review of Resident 26's current care plan showed they had a potential in behavior problem related to refusals to wear sunblock when going outside of the facility and they had an actual impairment to their skin related to a sunburn (Initiated 07/15/2024). There were no other noted care plan problems related to sunblock use or sunburns prior to 07/15/2024. Review of the facility incident report dated 07/15/2024 showed Resident 26 sustained a sunburn over the weekend of 07/13/2024 and 07/14/2024 while he was out at a park and the sunburn was found on 07/15/2024 by the resident's provider. The incident report showed no interviews from staff that worked that weekend, or that nursing staff were educated/in-serviced to offer residents sunblock when they go outside. Review of the facility sign in/sign out sheet located in a binder at the nurse's station, undated, showed no entries for Resident 26. In an interview on 07/18/2024 at 1:06 PM Resident 26 stated they sustained a sunburn while out of the facility, was not offered sunblock, and was not aware that the facility had sunblock available to residents. Resident 26 stated the facility staff was aware of his outing to the park over the weekend of 07/13/2024. Resident 26 denied any pain related to the sunburn. In an interview on 07/24/2024 at 11:28 AM Staff K, Licensed Practical Nurse, stated Resident 26 sustained a sunburn over the weekend of 07/13/2024. Staff K stated Resident 26 had left the facility twice during their day shift on 07/14/2024 and they were not sure how long they were out of the facility. Staff K stated they did not offer Resident 26 sunblock and they did not have an order for sunblock when they worked on 07/14/2024. Staff K stated the nursing assistants did not report to them if sunblock was offered to Resident 26. Staff K stated they learned Resident 26 had sustained a sunburn over the weekend on Monday 07/15/2024. Staff K stated they were not interviewed by management regarding Resident 26 and the sunburn sustained. In an interview on 07/24/2024 at 1:07 PM Staff A, Administrator, stated the facility did not have a policy related to sunblock use or sunburn prevention. Staff A stated sunblock was kept in the treatment carts, accessible only to nurses. Staff A stated all residents had orders for sunblock, were offered sunblock as needed and applied by nursing if accepted. In an interview on 07/24/2024 at 1:15 PM Staff B, Director of Nursing Services, stated Resident 26 sustained a sunburn on either Saturday 07/13/2024 or Sunday 07/14/2024 and was unable to recall the actual date. Staff B stated they spoke with the nurse that worked on 07/13/2024 who reported that Resident 26 was offered and refused sunblock application. Staff B stated they did not interview any other staff about the sunburn Resident 26 sustained. Staff B stated Resident 26 had orders for sunblock as needed. Staff B reviewed Resident 26's MAR for July 2024 for sunblock and stated the order started after July 15, 2024, and they did not know why. Staff B stated they had revised the order on 07/16/2024 and they could not determine what was revised. Refer to WAC 388-97-1060(3)(g)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, facility staff failed to follow accepted infection control practices during ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, facility staff failed to follow accepted infection control practices during the provision of catheter care and management for 2 of 4 residents (Residents 43 and 222) reviewed for urinary catheters (a flexible tube used to empty the bladder and collect urine in a drainage bag). This failure placed residents at risk for facility acquired or healthcare-associated infections and related complications. Findings included . <RESIDENT 222> Resident 222 admitted to the facility on [DATE], hospitalized on [DATE] and readmitted on [DATE] with diagnoses to include Parkinson's disease (a disorder of the central nervous system that affects movements), urinary retention, and repeated falls. Review of Resident 222's hospital records dated 07/11/2024 showed the resident was hospitalized with a urinary tract infection associated with their urinary catheter In an observation and interview on 07/23/2024 at 10:58 AM, Staff M, Nursing Technician, was observed emptying Resident 222's catheter bag without cleansing the spout before or after. Staff M was observed to change gloves after emptying the urinal and did not complete hand hygiene in between. When asked about cleansing the spout prior to and after emptying the catheter bag, Staff M stated they should have used an alcohol wipe to cleanse the spout. <RESIDENT 43> Resident 43 admitted to the facility in 2021 and had a long-term urinary catheter related to neurogenic bladder (condition affecting the nerves that control the bladder.) Review of Resident 43's care plan dated 09/27/2021 showed an intervention was in place directing staff to secure the catheter to facilitate flow of urine, prevent kinking and prevent accidental removal. In an observation on 07/19/2024 at 10:48 AM, Resident 43 was outside the facility self-propelling in their wheelchair with their catheter bag hanging in a pink privacy bag under their wheelchair. The tubing of the catheter was observed to be unsecured and was hanging down dragging on the concrete. In a continued observation on 07/19/2024 at 10:53 AM, Resident 43 was returning from outside of the facility with their catheter tubing dragging along the concrete. The resident re-entered the facility and the tubing drug over the door threshold and continued to drag along the carpeting once back inside the facility. In an observation on 07/23/2024 12:17 PM, Resident 43 was up in the hallway self-propelling and their catheter tubing was observed to have one loop hanging low and dragging on the carpet. In an interview on 07/25/2024 at 8:40 AM Staff A, Administrator, stated they in-serviced/educated their staff yesterday with regard to ensuring catheter tubing was not dragging on the floor. Staff A stated they usually pay very close attention to catheter tubing for infection control reasons. Refer to WAC 388-97-1320(1)(a)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure the environment was clean, comfortable and home...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure the environment was clean, comfortable and homelike on 3 of 3 units observed. Stained carpets, broken blinds, damaged walls and dirty floors placed residents at risk of diminished quality of life. Findings included . In an observation on 07/18/2024 at 9:11 AM, the floor in room [ROOM NUMBER] floor was dirty and sticky. There were scattered wrappers and dirty paper towels on the floor around the room. In an observation on 07/18/2024 9:13 AM, the floor in room [ROOM NUMBER] was found soiled with dirt and debris Observations on 07/24/2024 at 2:30 PM showed: <CARPETS/HALLS> - The wall baseboard was missing at end of 100 hall. - The carpet seam was pulling apart down the length of the 100 hall. - Near rooms 111-113, the baseboard was pulling away from the wall, being supported by rolling table pushed up against it. - Near room [ROOM NUMBER], there were 3 irregular dark stains on the carpet, approximately 12 x 6 inches. - Near room [ROOM NUMBER]-108, there was a long dark stain on the carpet, approximately 5 feet long. - Near room [ROOM NUMBER], there was a basketball sized round stain on the carpet. - The carpet seam was pulling apart down the length of the 200 hall. - Near rooms 204-206, there was a basketball sized dark stain on the carpet. - There were two shower rooms on the 200 hall and there were dark wheel stain tracks leaving both shower rooms and extending down the hall in both directions. - Near room [ROOM NUMBER], there was a large dark stained area on the carpet. - The wainscot in the 200 hallway was marked with drip like staining and scraped areas. - Near room [ROOM NUMBER] and 304, there were rips in the carpet in the shape of a large L. - Near rooms 303-305, there was a quarter sized area of white matter, dried, on the carpet. <BROKEN BLINDS> - In room [ROOM NUMBER] the edges of the blind slats were broken. - In room [ROOM NUMBER] there was a foot wide section of the blind slats broken off at the top of the blinds. - In room [ROOM NUMBER] there were broken blinds. <WALLS/FLOORS> - In room [ROOM NUMBER] there were large, gouged areas on the sheetrock behind the headboard. - In room [ROOM NUMBER] there was exposed sheetrock under the window. In an interview on 07/24/2024 at 2:40 PM, Staff A, Administrator, acknowledged the poor condition of the facility carpets, stating the facility had bids for new flooring but no scheduled replacement timeline. Staff A stated repairs and housekeeping were ongoing but did not have specific plans to address other issues. This is a repeat deficiency from survey dated 07/21/2023. Refer to WAC 388-97-0880 (1),(2)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interviews, the facility failed to ensure resident meals were prepared and stored in accordance with pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interviews, the facility failed to ensure resident meals were prepared and stored in accordance with professional standards of food safety for 1 of 1 facility kitchens, and 1 of 1-unit refrigerators. The failure to ensure the kitchen was free from potential contaminants, the maintenance to ensure the kitchen refrigerator, freezer and unit refrigerators were properly maintained left residents at risk for food contamination, food borne illnesses, and spoiled food. Findings Included . <KITCHEN> REFRIGERATOR During an observation on 07/18/2024 at 9:15 AM, the walk-in refrigerator was observed with a broken door seal, and the temperature was 45 degrees Fahrenheit (F). The temperature log taped to the front of the door on the refrigerator showed the temperature was documented at 38 degrees F on 7/18/2024 with no time. A 5 gallon, opened and undated, bucket of pickles was observed inside the refrigerator sitting on a stool directly to the right of the refrigerator door with a rim lined with small circular green dots consistent with mold. During an interview and observation on 07/22/2024 at 11:43 AM, Staff L, Dietary Manager was shown the bucket of pickles with the green dots of mold located in the walk-in refrigerator. The bucket was observed undated, and the lid to the bucket not completely closed, and small circular green dots consistent with mold around the outer rim . Staff L stated pickles last forever as the reason for them not being dated and they would have the green dots cleaned off the outside of the bucket. FREEZER During an observation on 07/18/2024 at 9:15 AM the walk-in freezer door, located in the back of the walk-in refrigerator was observed to have a three-inch layer of ice covering the window and bottom of the door. The freezer contained a plate of unidentified food, covered in plastic wrap, with a date of 7/13 or 7/15 written on it. The temperature of the freezer was found to be 9 degrees F. During an observation on 07/22/2024 at 11:43 AM the walk-in freezer door was observed to contain the same three-inch layer of ice covering the window and bottom of the door. The ice was slick to touch. KITCHEN FOOD PREPARATION AREA During an observation on 7/18/2024 at 9:15 AM the cooking and meal preparation area to include a metal tiered shelving unit located next to the refrigerator unit which contained pots/pans and mixing bowls was observed. In the corner of the shelving unit, next to the pots/pans and mixing bowls there were visible cobwebs, debris, and small black partials of matter. A piece of tile that had been adhered to the wall had fallen off and was leaning against the metal shelving unit. A wash rag was lying on the floor next to the side of the stove. The flooring throughout the kitchen had black markings around the plastic floor mats and spots throughout the flooring consistent with spills (circular in shape with splatter marks). The walls throughout the kitchen contained discoloration with splash like dried drip patterns with a variety of brown hue discolorations. In a follow-up observation on 07/22/2024 at 11:43 AM the same black markings and discoloration remained on the kitchen flooring in the same spots observed on 07/18/2024. <UNIT PANTRY> During an observation on 07/23/2024 at 9:27 AM the unit refrigerator was observed to have a temperature of 45 degrees F. The refrigerator contained a spill, sticky to touch on the shelving unit holder. The freezer bottom contained dry food particles and debris and was sticky to touch. The ice machine, located in the pantry, the lid was open, had an orange wet discoloration on the sides of the sliding lid track. The drawers contained sealed dried foods; the bottoms of the containers had food debris were sticky to touch. In an interview on 07/22/2024 at 11:43 AM Staff L, Dietary Supervisor, stated the kitchen was cleaned daily which included mopping the floors. When asked about a marking consistent with a spill Staff L used a butter knife to scrape the debris/spill off the floor and stated the spill was likely too hard to get off just using the mop. Staff L stated the kitchen usually gets a deep clean every 6 months where the shelving units are moved and cleaned underneath . Staff L stated the ice on the freezer door had been there for some time, are cleaned, and the ice reaccumulates. Staff L stated the bucket of pickles should not have had the small circular green dots consistent with mold around the rim. Staff L stated that pickles last forever when asked when the pickle bucket had been opened. Staff L stated the seal to the refrigerator had been broken for approximately two weeks and was on order for replacement. Staff L stated they reported the broken seal to maintenance and the refrigerator has been keeping the appropriate temperature as it should. In an interview on 07/22/2024 at 12:11 PM Staff N, Maintenance Staff, stated the the had been broken for approximately two weeks. Staff N stated the kitchen staff had informed them of the need for the seal to be repaired and the part was on order and should be delivered soon. Staff N stated they were aware of the ice buildup on the front of the freezer door and thought the seal to the freezer door required replacement. When asked for the maintenance log, Staff N stated that they had not logged the repair needed for either of the seals. In an interview on 07/24/2024 at 2:40 PM Staff A, Administrator, stated the seal was broken by a delivery person a few weeks ago. Staff A stated the part was due to be delivered to the facility on [DATE]. Refer to WAC 388-97-1100 (3)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0813 (Tag F0813)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to ensure their policy related to foods brought in from outside sources included how the facility would safely store those foods and the manner...

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Based on interview and record review the facility failed to ensure their policy related to foods brought in from outside sources included how the facility would safely store those foods and the manner in which it would ensure they were stored in a way that was either separate or easily distinguishable from facility food. This failure placed residents at risk for decreased quality of life related to an inability to exercise their right and preference to have food items of their choice brought into the facility and safely stored. Findings included . Review of the facility policy titled, Resident/Personal Food Storage, dated 07/2024 stated the facility allowed residents the opportunity to choose to accept food from any friends, family, visitors, or other; however, the policy further stated that personal resident refrigeration units were not permitted in resident rooms due to electrical load capacity and that food or beverages brought in from outside sources may not be stored in facility pantries or refrigeration units. The policy stated any perishable food items not consumed the day of opening were to be discarded. In an interview on 07/23/2024 at 1:29 PM, Staff A, Administrator, stated the facility policy had been not to allow residents to keep any foods in the facility refrigerators. Staff A confirmed that residents did not have the option of having personal refrigerators in their rooms and stated families and visitors were asked to bring in single serving items only, and residents were being required to dispose of any uneaten perishable foods due to the policy that outside food items would not be stored by the facility. Refer to F 561 No associated WAC reference
Jul 2024 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to resolve resident grievances for 1 of 1 sampled reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to resolve resident grievances for 1 of 1 sampled resident (Resident 1) reviewed for grievances. The failure to resolve resident grievances placed residents at risk for unresolved missing personal property. Findings included . Resident 1 admitted to the facility on [DATE]. According to the admission Minimum Data Set (MDS- an assessment tool) assessment, dated 05/10/2024, Resident 1 was assessed to be cognitively intact. Review of Resident 1's undated Inventory of Personal Effects form included a list of the following items: - 1 belt, - $200.00 cash, - Burgundy felt hat, - 1 wooden bead necklace, - A floral suitcase, - 1 pair of black shoes and - 1 knee brace. Review of a progress note dated 05/24/2024 at 2:49 PM, showed Resident 1 had been admitted to the hospital. Review of the May 2024, June 2024 and 07/01/2024 through 07/09/2024 Grievance logs showed no issues had been logged regarding Resident 1. Review of a State Hot Line Report dated 06/10/2024, showed Resident 1 had reported they had missing property from their stay at the facility. The resident stated they had a suitcase with $200.00 cash and items inside including several bottles of vitamins, clothing, an expensive belt, and a pair of scissors that was missing. Review of a follow-up State Hot Line Report dated 06/13/2024, showed Resident 1 had reported they had not been able to retrieve their personal belongings and the facility kept giving the resident the run around. In a phone interview on 07/10/2024 at 9:51 AM, Resident 1, stated they had $200.00 tucked in a hiding area in their suitcase. In an interview on 07/09/2024 at 2:42 PM, Staff E, Interim Director of Nursing Services (DNS), stated if a resident left personal items upon discharge, the staff would box up the resident's personal items and store them in the Social Services office or in the Boiler room. Staff E stated they did not recall Resident 1 but knew the resident's name. In an interview on 07/09/2024 at 2:46 PM, Staff B, Social Services Staff, stated they had received a call from Resident 1 and had been playing phone tag, about the resident's missing belongings. Staff B stated Resident 1 had contacted the front desk about their missing items. In an interview on 07/09/2024 at 3:15 PM, Staff D, Business Office Manager, stated they knew that Staff E was aware Resident 1 had some medications left at the facility. Staff D stated typically when a resident discharges, their room was packed up and they would have 30 days to arrange to pick up their items. Staff D stated if there were missing items a grievance form would be completed but if the resident had discharged there would not be a grievance form. In an observation and interview on 07/09/2024 at 3:20 PM, Staff A, Director of Admissions, entered the Boiler room and stated Ooh here are Resident 1's items as they picked up a couple of plastic bags with personal items and a floral suitcase. Staff A stated usually resident's have 30 days to pick up or claim their missing items. Staff A looked through the plastic bags and suitcase and found several items including packets of Vitamin C, a stainless-steel water bottle, a pair of black sandals, a pair of sweatpants, a pair of shorts, scissors, an over-the-counter bottle (OTC) of lidocaine roll on pain relief ointment, several bottles of OTC vitamins, and a wooden beaded neckless. Refer to WAC 388-97-0460(1)(2) .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide a written transfer discharge notice for 1 of 3 sampled resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide a written transfer discharge notice for 1 of 3 sampled residents (Resident 1) who discharged to a hospital and refused to allow the resident to return (re-admit) back to the facility. In addition, the facility failed to notify the Office of the State Long-Term Care Ombudsman of Resident 1's discharge. This failed practice placed residents at risk of not knowing their appeal rights, risk of not having advocacy and risk of a diminished quality of life when not permitted to return to a facility in the community where their support system resided. Findings included . Review of the facility's policy, Continuum of Care/ Discharge and Transfer/, revision date 02/2016, showed the facility would; 1) provide the required written notice of transfer or discharge to the resident, 2) attach a department designated hearing request form to the transfer or discharge notice, 3) inform the resident in writing, in a language and manner the resident could understand that an appeal request could be made any time up to 90 days from the date of the notice of the transfer or discharge, the transfer discharge would be suspended when an appeal was requested and the facility would assist the resident to request a hearing to appeal the transfer or discharge. Resident 1 admitted to the facility on [DATE] with diagnoses to include type 2 diabetes mellitus (medical condition in which the body doesn't use insulin properly), high blood pressure, osteomyelitis (infection of the bone), complications of a left below knee amputation, muscle weakness and need for assistance with personal care. Review of the admission Minimum Data Set (MDS- an assessment tool) assessment dated , 05/10/2024, showed Resident 1 was cognitively intact. Review of Resident 1's progress note, dated 05/24/2024, showed the resident went out to a wound care clinic appointment and was sent to the hospital where they were admitted related to a problem with their left below knee amputation. Review of the Discharge MDS dated [DATE], showed the assessment was coded as a Discharge assessment return not anticipated. In an interview on 07/09/2024 at 2:36 PM, Staff A, Director of Admissions, stated Resident 1 had gone out to the hospital and there were some issues and the facility felt Resident 1 would not be appropriate to be readmitted back to the facility. Staff A stated the prior Director of Nursing Services had the final say on who was readmitted back to the facility. In an interview on 07/09/2024 at 2:46 PM, Staff B, Social Service Staff, stated it was up to Admissions if Resident 1 was able to be readmitted or not. In an interview on 07/10/2024 at 9:51 AM, Resident 1, stated the facility would not take them back after they had gone to the hospital, and they did not know why. Resident 1 stated they had got along very well with all the staff. Resident 1 stated the facility did not provide them with a transfer discharge notice. Resident 1 stated they had to go to a facility down south which caused them difficulties as they had no one that could go see them as it was so far away. In an interview on 07/10/2024 at 10:44 AM, Collateral Contact (CC) 1, hospital case worker stated the facility had said they could not take Resident 1 back as Resident 1 had used drugs in their room and was distractive to other residents who were vulnerable residents. In an interview on 07/11/2024 at 2:00 PM, Staff C, Licensed Practical Nurse/ Nursing Supervisor, stated Resident 1 was demanding, and was found to have been hoarding their medications in their room. Refer to WAC 388-97-0120 (2)(a)(b)(c) .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide a bed hold notice in writing at the time of a resident tra...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to provide a bed hold notice in writing at the time of a resident transfer to the hospital or within 24 hours of transfer to the hospital for 1 of 3 residents (Resident 1) reviewed for hospitalizations. This failed practice placed residents or their representative at risk for lack of knowledge regarding the right to hold their bed while they were at the hospital. Findings included . Review of the facility's policy titled, Admission/Discharge/Transfer Bed Hold, dated 11/2016, stated the resident or resident's representative shall be informed in writing of their right to exercise the bed hold provision in the event of a transfer from the facility to a general acute care hospital. A review of Resident 1's medical record showed the resident was sent to a wound clinic appointment and was subsequently admitted to the hospital on [DATE]. Review of Resident 1's medical records, showed no documentation the resident or the resident's representative had been provided with a written bed hold notification at the time of their discharge or within 24 hours of discharge. In an interview on 07/09/2024 at 2:36 PM, Staff A, Director of Admissions, stated the nursing staff usually would give the completed bed hold form to medical records and they would upload the form into the electronic medical record. Staff A confirmed there was no bed hold form in Resident 1's medical record. In an interview on 07/09/2024 at 4:14 PM, Staff C, Licensed Practical Nurse/ Nurse Supervisor, stated they believed Social Services would follow up with the bed hold after a resident was sent to the hospital. In an interview on 07/10/2024 at 9:51 AM, Resident 1, stated the facility did not provide information or have them sign anything regarding a bed hold. Refer to WAC 388-97-0120 (4)(a-c) .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to follow physician orders to obtain a hospice referral for 1 of 1 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to follow physician orders to obtain a hospice referral for 1 of 1 resident (Resident 2) reviewed for change in condition. This failed practice placed the resident at risk of not receiving their hospice benefit for end-of-life support for both Resident 2 and their spouse. Findings included . Resident 1 was admitted to the facility on [DATE] with diagnoses to include adult failure to thrive (a syndrome of weight loss, decreased appetite and poor nutrition, and inactivity), chronic respiratory failure, thrombocytopenia (a condition that occurs when the platelet count in your blood is too low), history of cancer, heart disease, depression, and anxiety. Review of a nursing note dated 05/28/2024 at 3:45 PM, showed a hospice referral was received from the Advanced Registered Nurse Practitioner (ARNP) and was placed into the Social Services box. In an interview on 07/11/2024 at 12:45 PM, Staff G, ARNP, stated Resident 2 had begun declining and they had discussed hospice with Resident 2 and their spouse. Staff G stated they did not know what happened with the hospice order they had written on 05/28/2024 but the resident and their spouse had requested the hospice referral. In an interview on 07/11/2024 at 1:51 PM, Staff F, Social Services Manager, stated they had not seen the hospice referral in their box and had not referred Resident 2 to hospice. In an interview on 07/11/2024 at 1:53 PM Staff E, Interim Director of Nursing Services (DNS), stated the facility's process is to give hospice referrals to social services to implement. Staff E stated the provider would write out the hospice referral. Staff E stated they did not know why Resident 2's hospice referral was not followed up on. In an interview on 07/11/2024 at 2:15 PM, Staff G stated they were not happy about Resident 2 not receiving their hospice referral. Staff G stated they had wanted the Resident and their spouse to receive the mental component of hospice. Staff G stated they were shocked the order for the hospice referral was not followed as it was not something that was usually a problem at the facility. Refer to WAC 388-97-1060(1)(3)(b)
Feb 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to provide timely pain management for 1 of 3 sampled residents (Reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to provide timely pain management for 1 of 3 sampled residents (Resident 1) reviewed for pain management. This failed practice resulted in increased pain to Resident 1 on 02/05/2024, when they were not provided pain medication per the physician orders and placed all residents at risk of the potential for poor pain management and a diminished quality of life. Findings included . Review of the facility policy titled, Recognition and Management of Pain, revised 04/2016, showed that resident pain was assessed and managed by an interdisciplinary team who worked together to achieve the highest practicable outcome. Resident 1 admitted to the facility on [DATE] with diagnoses to include chronic pain, osteoarthritis (degeneration of joints) of hips and knees, and anxiety disorder. Resident 1's Quarterly Minimum Data Set (MDS - an assessment tool) assessment, dated 12/25/2023 showed they were cognitively intact. Review of facility investigation, dated 02/05/2024, revealed Resident 1 missed three doses of their scheduled hydrocodone (narcotic pain medication) 7.5 mg (milligrams) with 325 mg acetaminophen (APAP). This occurred on 02/05/2024 when the facility ran out of the resident's supply and the medication was not delivered until 11:00 PM. The investigation report showed on 02/05/2024, the resident reported their pain as a 9 on a pain scale of zero-10, with one indicating no pain and seven-10 being severe pain. Review of Staff A, Licensed Practical Nurse (LPN), statement, dated 02/06/2024, revealed when doing the narcotic count at start of the day shift on 02/05/2024, they noted there was only one dose of hydrocodone/APAP remaining, which was due to be administered at approximately 7:00 AM. Staff A reported they communicated with the pharmacy and contacted the provider to send a new prescription. Review of physician orders for Resident 1, showed the resident had orders dated 08/11/2023 for hydrocodone/APAP routinely four times a day for chronic severe pain, and every 12 hours as needed (PRN) for severe breakthrough pain. Review of Resident 1's Medication Administration Record (MAR) for February 2024, showed their routine hydrocodone/APAP was scheduled for 8:00 AM, 12:00 PM, 5:00 PM, and 8:00 PM. The MAR revealed the resident did not receive the doses scheduled for 12:00 PM, 5:00 PM, and 8:00 PM on 02/05/2024. The MAR showed the resident received a PRN dose at 11:31 PM on 02/05/2024 which was documented as ineffective. Review of a progress note for Resident 1, dated 02/05/2024 at 2:22 PM and was documented as a late entry, revealed Staff B, LPN, notified the pharmacy Resident 1 was out of hydrocodone/APAP. The pharmacy informed Staff B the medication was not stocked in the emergency kit but would be delivered on the next run or sooner. Staff B documented they informed Resident 1 of the medication issue and medicated them with APAP 650 mg twice on the evening shift. Review of a progress note dated 02/06/2024, and was documented as a late entry, revealed Resident 1 was notified their hydrocodone/APAP was not available. Documentation showed the facility contacted the provider for a new prescription and requested the pharmacy send the medication as soon as possible. Review of Resident 1's pain management, dated 02/06/2024, revealed Resident 1 had chronic pain related to osteoarthritis of their hip and knees which was managed with current routine and PRN pain medications. Resident 1 reported pain frequency was almost constant, and the resident described their pain as sore, throbbing, and aching. The resident reported their pain impacted sleep, interaction with others, and their ability to do activities of daily living. Resident 1 reported physical activity and feeling anxious made their pain worse. In an interview on 02/13/2024 at 5:10 PM, Resident 1 stated the facility had run out of their pain medication one day last week and they ended up missing three doses. Resident 1 stated they ended up in a lot of pain by the time they finally received pain medication at approximately 11:30 PM. The resident stated they thought Staff A had said they would get an order for another medication for pain, but it never happened. Resident 1 stated they talked to Collateral Contact 1 (CC-1), Advanced Registered Nurse Practitioner (ARNP), about it on a later date and asked CC-1 to write on their personal calendar when a new prescription would be needed next so they could remind the nurses a couple weeks ahead of time. Resident 1 stated this was not the first time something like this had happened and did not want it to happen again. On 02/14/2024 at 12:40 PM, CC-1 stated they received a text from Staff A on the morning of 02/05/2024 requesting a new prescription for hydrocodone/APAP be sent to the pharmacy. CC-1 stated they faxed the prescription to the pharmacy within about two hours of the call. CC-1 stated they had no idea on that date that they had completely run out of Resident 1's pain medication, resulting in them missing three doses. CC-1 stated had they known the facility had completely run out of Resident 1's pain medication they would have ordered a back-up medication the facility had stocked in their emergency kit. CC-1 stated not receiving pain medication when being accustomed to receiving it routinely impacted more than just pain; it also could result in anxiety and other symptoms. CC-1 stated they wrote the date the medication was due to re-order again on Resident 1's calendar to give them some sense of control. On 02/14/2024 at 12:55 PM, Staff C, LPN, stated to ensure they would not run out of narcotic medications, especially when they were ordered routinely, they would re-order from the pharmacy when the supply was at about one week's worth of medication remaining. Staff C stated if there was a situation where they had run out of a pain medication, they would immediately contact the pharmacy and the provider and check the emergency kit for medication availability. Staff C stated if the needed medication was not in the emergency kit, they requested the provider to order an alternate pain medication supplied in the emergency kit to manage the resident's pain until delivery of their medication. On 02/14/2024 at 3:00 PM, Staff D, Registered Nurse/Director of Nursing Services, stated they were not notified on 02/05/2024 when they ran out of Resident 1's hydrocodone/APAP. The DNS stated the nurses should have informed the provider they were completely out of the medication and asked for an alternative pain medication they had stocked in their emergency kit. On 02/14/2024 at 4:20 PM, Staff B, LPN, stated they were the nurse for Resident 1 on the evening shift on 02/05/2024. Staff B stated when they arrived for their shift, Staff A informed them Resident 1 was completely out of pain medication and had missed their noon dose. Staff B stated Staff A had informed them the medication would be delivered that night. Staff B stated Resident 1 missed their 5:00 PM and 8:00 PM doses, and stated the pain medication had still not been delivered at the end of their shift. Staff B stated they had not thought of contacting the provider at the start of their shift about prescribing something available from the emergency kit, and stated they gave the resident APAP a couple times during the evening. Reference (WAC): 388-97-1060(1)
Aug 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to promote resident preferences and choices for 1 of 4 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to promote resident preferences and choices for 1 of 4 residents (Resident 2) reviewed for showers. This failure placed the resident at risk for not having their choices met, unmet care needs, and impaired dignity. Findings included . Resident 2 admitted to the facility on [DATE] with diagnoses to include morbid obesity and chronic leg ulcers (wounds). Review of Resident 2's quarterly Minimum Data Set (an assessment tool) assessment, dated 06/12/2023, showed the resident was cognitively intact. Resident 2 was totally dependent on staff assistance for bathing and was frequently incontinent of bowel. Review of Resident 2's care plan for bathing/showering, dated 06/09/2021, showed they were totally dependent on one staff, to provide showers or a bed bath weekly per their preference, and as necessary. Review of Resident 2's clinical record for bathing from 05/18/2023 through 08/23/2023, showed Resident 2 had a shower on 06/21/2023, 06/30/2023, 07/12/2023, 08/09/2023 and on 08/23/2023. Resident 2 was not showered or provided a bed bath weekly per their preference. Review of progress notes from 05/18/2023 through 08/23/2023, showed no documentation related to bathing. In an interview and observation on 08/22/2023 at 3:17 PM, Resident 2 was in their room sitting and their hair was observed to be greasy. Resident 2 stated it seemed like they had not been getting showers weekly as they were supposed to. Resident 2 stated it had been about two weeks since their last shower, it did not feel very good to go without a shower for, so long, and they felt dirty. In an interview on 08/24/2023, Staff A, Nursing Assistant (NA), stated the NAs were assigned showers daily on their assignment sheet. Staff A stated if a resident refused a shower, they tried to re-approach later. If the resident continued to refuse, the NA was supposed to inform the nurse, document the refusal, put the resident on alert for the refused shower, and offer again the next shift or the following day. When asked about the length of time between Resident 2's showers, Staff A stated they didn't know what happened. In an interview on 08/24/2023 at 12:55 PM, Staff B, NA, stated all NAs were assigned showers on their daily schedule. Staff B stated if a resident refused, either they or another NA were to try again, and if the resident continued to refuse, they would just get their shower on their next scheduled day. Staff B stated they did not know anything about the length of time between Resident 2's showers. In an interview on 08/24/2023 at 1:00 PM, Staff C, NA Supervisor, stated they were responsible for making the shower schedule. Staff C stated when there was a new admission, they would schedule the resident's showers and then the following day would make sure the scheduled day(s) and time worked for the resident. Staff C stated the Director of Nursing Services (DNS), and the Registered Nurse (RN) Supervisors ran audits on the showers. In an interview on 08/24/2023, Staff D, RN Supervisor, stated each RN Supervisor was responsible for running audits on their assigned residents and making sure showers were done per the resident preference and schedule. In an interview on 08/24/2023 at 1:10 PM, Staff E, RN Supervisor, stated they ran weekly audits on showers on their hall (which included Resident 2). Staff E stated they were not aware of why Resident 2 had not consistently received weekly showers. Staff E stated if a resident refused, the NA was supposed to reapproach on the next shift, and if the resident still refused the shower, the nurse was supposed to document in the electronic chart. In an interview on 08/24/2023 at 1:15 PM, Staff F, DNS, stated they were unable to locate a shower policy. Staff F stated they did not know why Resident 2 had not consistently received showers weekly per their care planned preference. Staff F stated they would look into it and re-evaluate the facility's process for showers. Reference (WAC): 388-97-0900(1)(3)
Jul 2023 13 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure a resident was free from a physical restraint f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure a resident was free from a physical restraint for 1 of 1 resident (Resident 230) reviewed for physical restraints. This failure placed the resident at risk for limited freedom of movement and a decreased quality of life. Findings included . Resident 230 admitted on [DATE] with diagnoses to include a stroke with left side weakness, restless leg syndrome (uncontrollable urge to move the legs), and anxiety. The admission Minimum Data Set (MDS - an assessment tool) assessment, dated 07/15/2023, showed the resident had mild impaired cognition, and required two-person extensive assistance for bed mobility and transfers. In an observation on 07/18/2023 at 12:57 PM, Resident 230 was observed to be lying in the bed with a bolster mattress (bed with raised edges), the right side of the bed was against the wall. There were two pillows observed to be stuffed on the left side tucked under the fitted sheet that covered the mattress. The resident was observed to have their left leg raised up on the side of the pillow barrier. In an observation on 07/19/2023 at 10:54 AM, Resident 230 was observed to be lying in the bed on the bolster mattress, with the right side of the bed against the wall. There were two pillows observed to be stuffed on the left side tucked under the fitted sheet that covered the mattress. The resident was moving their left leg back and forth on top of the barrier. In an observation 07/20/2023 at 9:12 AM, Resident 230 was observed to be lying in the bed on the bolster mattress, their bed was up against the wall on the right side. There were two pillows observed to be stuffed on the left side under the fitted sheet that covered the mattress. The resident was moving their left leg back and forth on top of the barrier. In a review of Resident 230's medical record on 07/21/2023, showed no documentation, no assessment, no consent, and no orders that the staff should place pillows under the sheet to create a barrier to prevent the resident from getting out of bed. In an interview on 07/21/2023 at 9:31 AM, Staff B, Director of Nursing Services (DNS), was asked to go to Resident 230's room. Staff B observed there were pillows stuffed on the left side under the fitted sheet that covered the mattress. Staff B was asked if the staff should have placed pillows under the fitted sheet and created a barrier to keep the resident in bed, Staff B shook their head no and removed the pillows. In an interview on 07/21/2023 at 10:41 AM, Staff B stated Resident 230 had a bolster mattress and staff should not be stuffing pillows to create a higher barrier to prevent the resident from getting out of bed. In an interview on 07/21/2023 at 10:59 AM, Staff C, Nursing Assistant Certified (NAC), stated Resident 230 was a high fall risk, and needed a mattress with big sides to keep them in the bed as they were always kicking their legs out. Staff C stated staff should not use pillows to make a barrier to prevent the resident from getting out of the bed. In an interview on 07/21/2023 at 11:27 AM, Staff D, License Practical Nurse (LPN), stated Resident 230 had a low positioned bed, their bed up against the wall, and a bolster mattress in place. Staff D said staff should not place pillows under the sheet to create a barrier to keep the resident in bed. In an interview on 07/21/2023 at 12:05 PM, Staff B stated the facility had no policy for restraints. Staff B said if a resident needed a restraint, they would complete a safety assessment, a consent to use the restraint, obtained a physician's order and update the care plan. Staff B confirmed Resident 230 had a bolster mattress, bed against the wall, and the bed was in a low position. Staff B said the staff should not have stuffed pillows to create a higher barrier to prevent the resident from getting out of bed. Reference WAC 388-97-0620(1)(b) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for 1 of 1 resident (Resident 54) reviewed for edema (swelling caused by fluid trapped in the body tissue), and 1 of 5 residents (Resident 4) reviewed for unnecessary medications. The failure to ensure the comprehensive care plan was person-centered to maintain and or attain the resident's highest practicable well-being placed the residents at risk of not receiving services that would meet their needs, adverse health effects and a decreased quality of life. Findings included . <RESIDENT 4> Resident 4 admitted to the facility on [DATE] with diagnosis that included cerebral infarction (injury to the brain). Review of Resident 4's quarterly Minimum Data Set (MDS - an assessment tool) assessment, dated 05/03/2023, showed the resident was cognitively intact and required supervision of one staff for personal hygiene, transfers, bed mobility, and eating, and extensive assistance of one staff for toileting. Review of Resident 4's medication orders on 07/19/2023, showed Resident 4 had a medication order for Clopidogrel Bisulfate (a medication to prevent blood clots) for a diagnosis of cerebrovascular accident. On 07/19/2023 a review of Resident 4's current care plan, showed there was no care plan developed for the use of Clopidogrel Bisulfate medication to address potential adverse side effects or monitoring with medication use. In an interview on 07/21/2023 at 12:20 PM, Staff F, Registered Nurse (RN)/Resident Care Manager (RCM), stated there was no care plan in place for the use of Clopidogrel Bisulfate for Resident 4. In an interview on 07/21/2023 at 2:03 PM, Director of Nursing Services (DNS), stated the expectation was blood thinning medications should be care planned. <RESIDENT 54> Resident 54 admitted to the facility on [DATE] with diagnoses including chronic heart failure (CHF), high blood pressure, chronic obstructive pulmonary disorder (COPD - a lung disease that causes breathing problems), and kidney disease. The admission MDS assessment, dated 07/02/2023, showed the resident had intact cognition and required extensive assistance from staff for dressing and personal hygiene. In a review of the discharge summary from the local hospital, dated 06/26/2023, showed Resident 54 had been admitted to the hospital related to an exacerbation (acute increase of a disease process) of their CHF that caused excessive fluid buildup in the resident's lungs. In an observation and interview on 07/17/2023 at 11:39 AM, Resident 54 was observed to be wearing black wraps to their lower legs. The resident stated they were compression wraps that they had purchased on their own for the edema in their lower legs. The resident stated, I sit in my wheelchair or recliner at home all the time, it's easier on my COPD but it makes my legs swell up, so I wear these, (resident pointed to black compression wraps on lower legs). In observations on 07/18/2023, 07/19/2023, 07/20/2023 and 07/21/2023, Resident 54 had their black compression wraps on their lower legs. The resident was observed sitting in their wheelchair (w/c) and was never observed to lie down in bed. In a review of Resident 54's physician orders showed the following: - Spironolactone (a diuretic medication that rids the body of excessive fluid) 25 milligrams (mg) daily on 06/26/2023. - Torsemide (a diuretic medication that rids the body of excessive fluid) 40 mg twice a day on 07/03/2023. - compression wraps to lower legs on 06/26/2023. In an interview on 07/20/2023 at 10:25 AM, Staff C, Nursing Assistant Certified (NAC), stated Resident 54 would only lie in bed for sleep at night, and requested to get up into their w/c as soon as they came on shift every day, which was around 6:30 AM. Staff C stated they assisted the resident with placing the compression wraps on their legs every day, as the resident would have edema from sitting all day. Staff C stated they used the care plan and the [NAME] (guide that directs NAC on the care they need to provide) to aid in what level of care each resident required. In an interview on 07/20/2023 at 11:25 AM, Staff D, License Practical Nurse (LPN), stated Resident 54 would sit up in their w/c for most of the day, and the only time they lied down was at night. Staff D stated the staff would assist with placing the compression wraps on the residents legs every morning. Staff D stated the resident had edema due to their CHF. Staff D stated the admission nurse manager would initiate the base line care plan, and the nurse manager for the unit would complete the comprehensive care plan. In an interview on 07/21/2023 at 9:31 AM, Staff B stated Resident 54 had CHF and preferred to sit in their w/c all day, which caused edema to their lower legs. Staff B acknowledged the care plan and [NAME] was how the facility directed the staff on what type of care the residents required. Staff B stated the residents nurse care manager was responsible for updating the care plan, and the expectation was that Resident 54 should have been care planned for their CHF, and edema when they were admitted to the facility. Reference WAC 388-97-1020(1) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a resident's care plan was reviewed and revised to accurately...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a resident's care plan was reviewed and revised to accurately reflect care needs for 1 of 3 residents (Resident 71) reviewed for discharge. The facility failed to revise the plan of care for Resident 71 after the resident experienced a change in condition and was placed on comfort care. These failures placed resident at risk for unmet care needs, and a diminished quality of life. Findings included . Resident 71 admitted to the facility on [DATE] with diagnoses to include heart failure, and malnutrition. Review of the admission Minimum Data Set (and assessment tool) assessment dated [DATE], showed the resident had mildly impaired cognition. The resident required extensive assistance for bed mobility, transfers, and toilet use, limited assistance for dressing, and supervision for eating and personal hygiene. Review of Resident 71's Portable Orders for Life-Saving Treatment (POLST) document, dated 06/22/2023, showed under the question Level of Medical Interventions the resident had chosen selective treatment (to treat the problem while avoiding invasive measures whenever possible). Review of Resident 71's progress note, dated 06/21/2023, Social Services showed the resident previously resided at an Assisted Living facility. The goal of the resident's stay would be to return to their facility. Review of Resident 71's progress note dated 06/26/2023 by the provider showed the resident had a change in condition with increased confusion and the inability to feed themselves. Review of Resident 71's progress note, dated 07/08/2023, showed the resident was found to be without a heartrate or respirations and the resident had passed away. Review of Resident 71's care plan on 07/20/2023 showed there was no revisions to the care plan when the resident was placed on comfort care. In an interview on 07/21/2023 at 9:15 AM, Staff B, Director of Nursing Services (DNS), stated on 06/27/2023 Resident 71 had a change in their condition. Staff B stated the family chose comfort care and that should have been reflected on the care plan to direct staff on the correct level of care that the resident required. Reference WAC 388-97-1020(2)(a) .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the local contact agency (designated state community agency t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure the local contact agency (designated state community agency that provide support and services) was informed of the resident's interest to return to the community for 1 of 3 residents (Resident 224) reviewed for discharge planning. These failures placed resident at risk for complications, and a failed discharge. Findings included . Review of the facility document titled, Notice of Medicare Non-Coverage (NOMNC), dated 06/26/2023, stated the resident would not be eligible for skilled services. Resident 224 admitted to the facility on [DATE] with diagnoses to include right hip fracture, and dementia. The admission Minimum Data Set (an assessment tool) assessment, dated 06/05/2023, showed the resident had intact cognition. Review of Resident 224's progress note, dated 06/25/2023, the medical provider showed the family had requested hospice services and had chosen to discharge the resident on 06/29/2023 with hospice care due to failure to thrive (a decline in the resident's overall condition). Review of the facility Discharge summary, dated [DATE], showed no documentation the local contact agency was notified of the resident's interest in discharging or that the resident had discharged . In an interview on 07/20/2023 at 9:33 AM, Staff J, Social Services, stated the ombudsman and the region field manager were contacted. Staff J stated they were not aware if the local contact agency was notified. In an interview on 07/20/2023 at 9:40 AM, Staff B, Director of Nursing Services (DNS), acknowledged the local contact agency was not notified of the resident's interest to discharge or when the resident discharged . Reference WAC 388-97-0080(1)(a)(iii)(2)(b) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure oral care was provided for dependent residents ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure oral care was provided for dependent residents for 2 of 4 residents (Resident 10 and 21) reviewed for activities of daily living (ADL) care. This failure placed residents at risk of unmet care needs, poor hygiene, dental complications and diminished quality of life and sense of dignity. Findings included . <RESIDENT 10> Resident 10 was admitted to the facility on [DATE] with diagnoses to include dysphagia (condition with difficulty in swallowing food or liquid), cognitive communication deficit, and pseudobulbar affect (a type of neurological disorder characterized by uncontrollable episodes of crying or laughing). In an observation on 07/18/2023 at 10:22 AM, Resident 10's of teeth showed they had white colored debris in and around the gumline and in between their teeth. In an observation on 07/20/2023 at 9:10 AM, Resident 10's teeth showed they had white colored debris in and around the gumline and in between their teeth. In an interview on 07/20/2023 at 9:10 AM, Resident 10 stated staff had not brushed their teeth. In an observation on 07/20/2023 at 9:13 AM, Resident 10's of bathroom sink showed a plastic basin with several small tubes of toothpaste, denture adhesive, and a denture cup. There was no toothbrush present. In an observation on 07/21/2023 at 9:30 AM, Resident 10 had debris consisting of heavy white matter in between and above the gum line of their teeth. In a review of Resident 10's visual bedside [NAME] (instructions to staff to care for a resident), showed the resident had their own teeth, needed assistance with oral care twice daily, and were able to brush their own teeth with set up help. In an interview on 07/21/2023 at 9:04 AM Staff P, Nursing Assistant Certified (NAC), stated residents oral care was expected to be completed daily after meals. Staff P stated Resident 10 was dependent on staff to brush their teeth. In an interview on 07/21/2023 at 9:27 AM, Staff O, Registered Nurse Supervisor, stated the nurse's aides should be doing daily oral care when resident's wake up and when they go to bed. Staff O stated residents want their teeth brushed and dentures cleaned. Staff O stated it was the responsibility of the nurses on shift to ensure residents oral hygiene was completed. <RESIDENT 21> Resident 21 was admitted to the facility on [DATE] with diagnoses to include hemiplegia and hemiparesis (paralysis or partial weakness on one side of the body) following a stroke with left sided weakness, and muscle weakness. In an interview and observation on 07/17/2023 at 2:25 PM, Resident 21 stated they had not brushed their teeth, had not been offered assistance from staff or supplies to brush their teeth. Their toothbrush was in a plastic bag and located in a basin. In an interview and observation on 07/18/2023 at 9:54 AM, Resident 21 stated they had not brushed their teeth, had not been offered assistance from staff or supplies to brush their teeth. Their toothbrush was in a plastic bag and located in a basin. In an interview and observation on 07/19/2023 at 9:00 AM, Resident 21 stated they had not brushed their teeth, were not offered assistance or supplies to brush their teeth. Their toothbrush was in a plastic bag and located in a basin. In an interview and observation on 07/20/2023 at 9:08 AM, Resident 21 stated they had not brushed their teeth, were not offered assistance or the supplies to brush their teeth. Their toothbrush was in a plastic bag and located in a basin. In a review of Resident 21's visual bedside [NAME] (instructions to staff to care for a resident), showed the resident required set up assistance for oral care and staff to help the resident as needed. In an interview on 07/21/2023 at 9:04 AM, Staff P stated residents oral care was expected to be completed daily after meals. Staff P stated Resident 21 was dependent on staff to provide set up assistance by bringing them their toothbrush and toothpaste, which was located out of reach in a basin by the sink. WAC 388-97-1060(2)(c) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure 2 of 5 residents (Resident 230 and 228) review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure 2 of 5 residents (Resident 230 and 228) reviewed received care and treatment in accordance with professional standards of practice. The facility failed to follow occupational therapy (OT) recommendations for a left arm sling when they did not obtain a physician order, incorporate the sling into the care plan, and monitoring when the sling should be on or off the left arm for a resident. The facility failed to follow physician orders for insulin (medication that regulates levels of sugar in the blood) parameters. This failure placed the resident at risk for pain and discomfort, medical complications, and diminished quality of life. Findings included . <RESIDENT 230> Resident 230 admitted on [DATE] with diagnoses including stroke with left side weakness, restless leg syndrome (uncontrollable urge to move the legs), and anxiety. The admission Minimum Data Set (MDS - an assessment tool) assessment dated [DATE] showed the resident had moderately impaired cognition and required extensive assistance with two staff members for dressing. In a review of Resident 230's Occupational Evaluation, dated 07/10/2023, the therapist's recommended the resident to wear a left arm sling when they were out of bed. In an observation on 07/17/2023 at 10:01 AM, Resident 230 was observed in their wheelchair (w/c), sitting next to the nurse cart in the 300 Hall. The resident was wearing an arm sling on their left arm and there was a pillow placed under the arm for support. In an interview on 07/17/2023 at 10:36 AM, Collateral Contact (CC) 1, the resident's family member, stated Resident 230 had suffered a stroke prior to their admission to the facility. The resident had suffered left sided weakness as a result, while at the hospital the therapy staff had placed the sling on the resident's left arm for support and comfort for their shoulder. CC1 acknowledged the resident admitted to the facility wearing the left arm sling. In an observation on 07/18/2023 at 10:09 AM, 11:37 AM, and 1:32 PM, Resident 230 was wearing a left arm sling while sitting in their w/c. At 12:57 PM the resident was observed lying in their bed with the left arm sling in place. In an observation on 07/19/2023 at 8:53 AM, 10:28 AM, and 12:36 PM, Resident 230 was wearing a left arm sling while sitting in their w/c. At 10:54 AM, the resident was observed lying in their bed with the left arm sling in place. In an interview on 07/19/2023 at 1:41 PM, CC 2, the resident's family member, stated Resident 230 started wearing the arm sling to the left arm while they were in the hospital and they admitted to the facility with the sling. In an observation on 07/20/2023 at 9:12 AM, Resident 230 was observed lying in bed with the left arm sling in place. In an interview on 07/20/2023 at 10:54 AM, Staff C, Nursing Assistance Certified (NAC), stated Resident 230 wore a sling to their left arm all the time due to a bad shoulder and weakness. In an interview on 07/20/2023 at 11:00 AM, Staff K, OT, stated Resident 230 had dislocated their left shoulder prior to admission at the facility. Staff K stated the resident should always wear the sling when they were up in their w/c. In a follow up interview at 11:11 AM, Staff K acknowledged their recommendations on 07/10/2023 evaluation was the resident should not be wearing the sling while in bed. In a review of Resident 230's medical record on 07/20/2023, there were no physician orders for a left arm sling, and the care plan did not reflect the resident used an arm sling when out of bed. In an interview on 07/21/2023 at 9:31 AM, Staff B, Director of Nursing Services (DNS), stated they were unclear on when Resident 230 was supposed to be wearing the arm sling. At 10:41 AM, Staff B followed up that Resident 230 was supposed to be wearing the arm sling only when up in the w/c. Staff B acknowledged the facility did not have a physician order for the sling, that the arm sling should have been included in the care plan, and they should have been monitoring placement of the arm sling. Staff B stated there was no facility policy regarding adaptive equipment and therapy recommendations should be followed. <RESIDENT 228> Resident 228 admitted the facility on 07/01/2023 with diagnoses including type one diabetes (incurable disease that effects the sugar level in the blood). The admission MDS assessment, dated 07/07/2023, showed the resident had mild cognitive impairment, did not refuse care, and ate independently. Review of Resident 228's physician orders, dated 07/17/2023, showed an order for sliding scale (amount administered dependent on blood sugar level) insulin three times a day, and that staff were instructed to notify the physician if the blood sugar was less than 70 or greater than 350. Review of Resident 228's electronic medication administration record (EMAR) from July 1 through July 20, 2023, showed: - 07/11/2023 at 7:30 AM, the residents blood sugar level was 359, there was no documentation the physician was notified. - 07/14/2023 at 12:00 PM, the residents blood sugar level was 412, there was no documentation the physician was notified. In an interview on 07/20/2023 at 9:17 AM, Staff D, Licensed Practical Nurse (LPN), stated Resident 228 can have real high blood sugars and real low blood sugars often. Staff D stated the physician was to be contacted if the resident had a blood sugar over 350, as they may need to administer more insulin than the standard order. In an interview on 07/21/2023 at 10:41 AM, Staff B stated Resident 228 had individualized blood sugar parameters the physician had ordered. Staff B stated the facility had failed to contact the physician on 07/11/2023 and 07/14/2023 to obtain further instruction on the elevated blood sugar levels. Staff B said the facility had no policy for blood sugar parameters as every resident had individualized parameters based on physician orders. Reference WAC 388-97-1060(1)(3)(d)(k)(4) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 58> Resident 58 was admitted to the facility on [DATE]. Review of the Minimum Data Set (MDS - an assessment tool...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 58> Resident 58 was admitted to the facility on [DATE]. Review of the Minimum Data Set (MDS - an assessment tool) assessment, dated 08/19/2022, indicated the resident had obvious or likely a cavity or broken natural teeth. Review of Resident 58's current care plan on 07/19/2023, showed a focus for oral/dental health problems related to poor oral hygiene, missing and carious teeth. Interventions included for the facility to coordinate arrangements for dental care, provide transportation as needed/ordered; monitor/document/report to the physician as needed for any signs/symptoms of oral/dental problems that would need attention such as pain, abscess (buildup of pus under the skin layer), if the resident had any missing, loose, broken, eroded, or decayed teeth, and staff were directed to provide mouth care for the resident. Review of Resident 58's medical record on 07/19/2023, showed a dental referral dated 05/04/2023, that indicated the resident required extractions to prepare the resident for dentures. Review of a progress note, dated 06/28/2023, Staff J, Social Services (SS), showed a referral was submitted by the dentist regarding Resident 58 in May of 2023 to an oral surgeon, and were waiting for a return call. In an interview on 07/19/2023 at 9:43 AM, Resident 58 stated they were not aware of an actual appointment date (to have the extraction of their teeth). During an interview on 07/20/2023 at 9:57 AM, Staff F, RN/Resident Care Manager, stated if a resident had a dental concern and needed an appointment the provider would be notified, a referral would be requested, and social services would then schedule the appointment. Staff F was unable to verify if Resident 58 had an appointment scheduled. During a joint interview and record review on 07/20/2023 at 10:01 AM, Staff J stated they were responsible for scheduling dental appointments. Staff J stated they were unable to provide a date or documentation they had followed up on Resident 58's oral surgeon referral. During an interview on 07/20/2023 at 2:19 PM, Staff B, Director of Nursing Services, confirmed Social Services was responsible to schedule dental appointments. WAC 388-97-1060 (3)(j)(vii) Based on interview and record review, the facility failed to ensure that routine dental services were coordinated for 2 of 6 residents (Resident 21 and 58) reviewed for dental services. Failure to ensure dental services were coordinated placed the residents at increased risk for health complications associated with caries and poor dentition. Findings included . Review of facility policy titled, Dental Care, undated, stated the facility was to determine each resident's dental status upon admission and periodically throughout their stay. Procedures included: - The resident's physician will be notified of the findings and the need for dental treatments and obtain referral order for dental consultation. - Any referrals will be directed to Social Service Designee to arrange dental consultation. - Dental assessments and treatment will be part of the medical record. <RESIDENT 21> Resident 21 was admitted to the facility on [DATE] with diagnoses to include hemiplegia and hemiparesis (paralysis or partial weakness on one side of the body) as a result of a stroke and muscle weakness. In an interview on 07/17/2023 at 2:55 PM, Resident 21 stated they have current issues with one of their bottom teeth being sensitive to hot/cold and they had asked to be seen by the dentist. Resident 21 stated they had provided this information to staff during assessments. Review of Resident 21's care plan showed the resident was seen on 09/21/2020 with a recommendation for a tooth extraction. There was no other documentation found that resident had been seen by a dentist since the visit on 09/21/2020. In an interview on 07/21/2023 at 9:27 AM, Staff O, Registered Nurse (RN)/Supervisor, stated they had not completed routine dental assessments and would rely on the resident to tell them they had an issue, then they would make a referral to social services to have the resident seen by a dentist. Staff O stated they were unaware Resident 21 was having issues with a bottom tooth.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to maintain a safe, comfortable, and homelike environment for 1 of 4 sho...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to maintain a safe, comfortable, and homelike environment for 1 of 4 shower rooms (100 hall) and 1 of 3 (300 hall) patio areas observed. The facility failed to maintain a home with adequate space for residents to congregate freely and comfortably outside of their rooms, and to repair a resident shower room. This failure left residents at risk for loss of privacy, an unsafe and less-than-homelike environment, and a diminished quality of life. Findings included . <SHOWER room [ROOM NUMBER] HALL> In a resident council interview on 07/19/2023 at 11:24 AM, Resident 45 stated the maintenance staff pick and choose what task they do. The resident stated they did not like being paraded down to the other halls to have a shower. Resident 45 stated the staff informed them the shower room had not been fixed, due to a money or permit issue. The resident stated this had been going on for over a year. In a resident council interview on 07/19/2023 at 11:25 AM, Resident 8 stated the 100-hall shower room had been under construction since last Thanksgiving. In a resident council interview on 07/19/2023 at 11:30 AM, Resident 14 said the 100-hall shower room had been under construction for more than a year. In an interview on 07/20/2023 at 2:48 PM, Staff F Registered Nurse (RN)/ Resident Care Manager (RCM), was informed several residents had concerns with the inability to access the 100 Hall shower room near their rooms, which required them to ride on a shower chair past the nurse's station and common areas of the facility to go to the 200 Hall shower room. Staff F stated the shower room had been under construction for at least a couple months and they had access to three other shower rooms. In an interview and observation of the 100 Hall shower room on 07/21/2023 at 9:00 AM, with Staff E, Nursing Assistant Certified (NAC), there was a sign posted, CONSTRUCTION ZONE, MAINTENANCE ONLY. PLEASE DO NOT ENTER THANK YOU! In the shower room the walls revealed exposed wood framing and sheetrock. The floor was largely covered with worn pieces of sheetrock debris and metal netting on the floor. The room had a mildew odor. Staff E stated they were not sure how long the shower room had been under construction, but the staff had to take the 100 Hall residents down to the 200 Hall for showers. In an interview on 07/21/2023 at 10:28 AM, Resident 13 said the shower room on their hall (100) had been out of service for at least eight months. In an interview on 07/21/2023 at 12:26 PM, Staff H, NAC, stated the 100-hall shower room had been out of service since at least when they began work there in early December. In an interview on 07/21/2023 at 1:30 PM, Resident 26 said the shower room on the 100 Hall had been under construction since they had lived there for the past year and a half. <COURTYARD 300 HALL> On all days of the survey (07/17/2023, 07/18/2023, 07/19/2023, 07/20/2023, and 07/21/2023), the 300 Hall outdoor courtyard was observed to be frequented by residents and family members throughout each day. There were three bed frames stored across from the gazebo on the largest gathering area of the patio. In an interview on 07/21/2023 at 10:28 AM, Resident 13 stated their loved ones, and they enjoyed the outdoor courtyard but there were beds out there. The resident did not know why they were stored there. In an interview and observation on 07/21/2023 at 10:55 AM, Staff G, Maintenance Director, was informed of a resident concern with three beds in their courtyard off the 300 Hall. Staff G stated the beds were broken and were to be placed in the dumpster out there. A dumpster was observed nearby. In an interview on 07/21/2023 at 1:32 PM, Staff A, Administrator, and Staff B, Director of Nursing Services, stated they were aware the 100 Hall shower room was not working, they had tried to repair it. Staff A stated there was water that had leaked through the walls and the plumbers were unable to locate where the leak was. Staff A stated they had three functioning shower rooms right now, two on the 200 Hall and one on the 300 Hall. Staff A stated the shower room repairs had been in the process, the facility was going at it slowly with their own maintenance staff. Staff A and B said the facility had been replacing beds, and they had been throwing them away as they go. Reference WAC 388-97-0880(1)(2) .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement their policy and procedures to identify, prevent, and prot...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to implement their policy and procedures to identify, prevent, and protect 6 of 8 residents (Resident 32, 47, 24, 26, 40, and 45) reviewed for abuse. The facility failed to ensure staff recognized and protected residents from potential abuse when a staff member did not appropriately intervene and protect residents after an observation of potential abuse by a staff member. Failure to recognize potential abuse resulted in the staff member (Staff Q, Nursing Assistant Certified) working through a double shift (for 16 hours) when several staff had observed concerns, followed by concerns reported by Residents 32 and 47. This failure placed all residents at increased risk for harm or injury, mental anguish, and a diminished quality of life. Findings included . Review of the facility policy titled, Reporting alleged violations of abuse, neglect, exploitation, or mistreatment, dated 10/2022, showed each resident has the right to be free from abuse, neglect, misappropriation, exploitation, and mistreatment. This includes the deprivation by an individual or caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. <RESIDENT 32> Resident 32 was admitted to the facility on [DATE] with diagnoses to include cerebral infarction (occurs as a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it), hemiplegia and hemiparesis of right side (paralysis or partial weakness of right side), and cognitive communication deficit. Review of Resident 32's quarterly Minimum Data Set (MDS - an assessment tool) assessment, dated 05/12/2023, showed the resident had severe cognitive impairment, no delusions, or refused care. The assessment showed Resident 32 required extensive assist of one person for bed mobility, locomotion on unit, dressing, and personal hygiene, and required extensive assist of two people for toileting, and transfers. Review of Resident 32's, undated, statement related to the events on the evening of 07/14/2023, showed the resident stated Staff Q, Nursing Assistant Certified (NAC), was not in a good mood, did not listen and was rough with care because Staff Q rushed so much. In an interview on 07/17/2023 at 3:04 PM, with Resident 47, who was Resident 32's roommate, stated they had a male aide that was rough with them. Review of Resident 32's progress note, dated 07/15/2023 at 1:28 PM, Staff N, Licensed Practical Nurse (LPN), showed the resident stated Staff Q had pushed them to the edge of the bed and then told them to lay down for the night by themselves. In a follow up interview on 07/19/2023 at 12:14 PM, Resident 47 stated that Staff Q was rougher with Resident 32. In an interview on 07/20/2023 at 12:48 PM, Staff A, Administrator, stated Resident 32 was still upset related to Staff Q at their recent care conference. <RESIDENT 47> Resident 47 was admitted to the facility on [DATE] with diagnoses to include respiratory failure, diabetes, a heart attack, and muscle weakness. Review of Resident 47's quarterly MDS assessment, dated 05/26/2023, showed the resident did not have memory problems. Resident 47 required extensive assist of one person to complete bed mobility, locomotion on and off unit, dressing, toileting, and hygiene. Review of Resident 47's, undated, statement related to the events of the evening of 07/14/2023, showed while they were brushing their teeth, Staff Q had entered their room, rushed and pushed their wheelchair to have them get back in bed. Staff Q did not listen to Resident 47 and was rushed. Staff Q ignored the resident when they had asked Staff Q to do something. In an interview on 07/17/2023 at 3:04 PM, Resident 47, who was Resident 32's spouse and roommate, stated they had a male aide that was rough with them. Resident 47 stated that Staff Q did not listen when asked to empty Resident 47's urinal. In an interview on 07/19/2023 at 12:14 PM, Resident 47 stated when Staff Q attempted to assist Resident 32, they were rougher then when working with them. <RESIDENT 24> Resident 24 was admitted to the facility on [DATE]. Resident 47's quarterly MDS assessment, dated 05/23/2023, showed they did not have any memory problems. Review of Resident 24's, undated, statement related to the events on evening of 07/14/2023, showed the resident stated Staff Q was odd, threw the resident's clothes on the floor, was rough and rushed with care, and Staff Q had fallen all over the place. In an interview on 07/21/2023 at 1:30 PM, Resident 24 stated Staff Q fell on their bed a few times and came to work drunk. Resident 24 stated Staff Q threw the resident's clothes around, wanted to get fired, and stated the resident believed the nurse's lives were in danger. Resident 24 stated they had heard other residents yelling at Staff Q that evening. In an interview on 07/21/2023 at 1:45 PM, Resident 24 stated Staff Q shoved them into bed, kept falling on their bed and laid on it while the resident was in it. Staff Q would never smile, they frowned all day. Resident 24 stated Staff Q seemed impaired that evening, as they burped, belched, and staggered. <RESIDENT 26> Resident 26 was admitted to the facility on [DATE]. Resident 26's quarterly MDS assessment, dated 05/03/2023, showed they were cognitively intact. Review of Resident 26's, undated, statement related to the events of the evening of 07/14/2023, showed the resident stated Staff Q was pissed off, threw the resident's dirty clothes and was rough with care. In an interview on 07/21/2023 at 1:26 PM, Resident 26 stated Staff Q was really irritated and kicked their oxygen concentrator so hard the oxygen tubing came off. Staff Q kept throwing stuff and seemed irritated. The resident stated they did not mention to staff about the oxygen tubing because you must wonder about retaliation. Staff Q spilled water all over my bed and never cleaned it up. <RESIDENT 40> Resident 40 was admitted to the facility on [DATE]. Resident 40's annual MDS assessment, dated 06/15/2023, showed they had moderate cognitive impairment. Review of Resident 40's, undated, statement related to the events of the evening of 07/14/2023, showed the resident stated Staff Q was very rude and rushed through everything, stated Staff Q was behaving oddly and threw things and their clothes on the floor. In an interview on 07/21/2023 at 1:30 PM, Resident 40 stated Staff Q had acted different. Staff Q had repeatedly asked if they wanted to go to bed, they had to keep telling them not right now. Resident 40 stated they did not feel safe, Staff Q was not nice, and they never did assist them to bed. Resident 40 stated they would not want Staff Q back in their room. <RESIDENT 45> Resident 45 was admitted to the facility on [DATE]. Resident 45's quarterly MDS assessment, dated 06/12/2023, showed they were cognitively intact. Review of Resident 45's, undated, statement related to the events of the evening of 07/14/2023, showed they stated their call light was on for a long time and Staff Q did not answer it. In an interview on 07/21/2023 at 9:49 AM with Staff O, Registered Nurse (RN) Supervisor, stated they had abuse and neglect training within the last week and stated the priority was to make sure the resident was safe, do notifications and suspend alleged staff immediately pending investigation. In an interview on 07/21/2023 at 2:16 PM with Staff R, LPN, stated they looked for Staff Q and were unable to find them, when Staff R asked Staff Q where they had been for 45 minutes, and explained the residents need assistance, Staff Q replied, don't you worry about it. Staff R stated Staff Q acted sloppy and dinner trays were not picked up from resident rooms. Staff R stated they texted Staff B, Director of Nursing Services, around 11:30 PM on 7/14/2023. Staff Q worked a double that day (the evening and night shift) and stayed through their entire shift. Staff R stated the residents expressed they were worried about Staff Q. In an interview on 07/21/2023 at 2:09 PM, with Staff S, RN, stated they saw Staff Q was pushing a resident in their wheelchair while running down the hall. This resident did not have footrests and were worried about the resident's safety if their feet had dropped off their footrests during the incident. Staff S stated they instructed Staff Q to stop. In an interview on 07/21/2023 at 12:30 PM, Staff B stated they were notified by Staff R at 2:00 AM by a text message on the morning of 07/15/2023 and did not hear it and did not receive a call until after 7:00 AM from a different staff member. Staff B stated they were told Staff Q was verbally aggressive with residents and possibly impaired. Staff B stated Staff Q continued to work their double shift and was not removed or suspended from the floor. Staff B stated Staff R should have called them immediately, suspended Staff Q immediately and made sure residents were safe. Reference WAC: 388-97-0640 (1)(2)(a)(b)(5) .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to thoroughly investigate 6 of 8 residents (Resident 32, 47, 24, 26, 4...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to thoroughly investigate 6 of 8 residents (Resident 32, 47, 24, 26, 40, and 45) reviewed for abuse. These failures placed all residents at increased risk for potential or continued abuse, psychosocial harm, and a diminished quality of life. Findings included . Review of the facility policy titled, Reporting alleged violations of abuse, neglect, exploitation, or mistreatment, dated 10/2022, showed that each resident has the right to be free from abuse, neglect, misappropriation, exploitation, and mistreatment. This includes the deprivation by an individual or caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Ensure that, after receipt of a report of possible abuse, neglect, mistreatment, exploitation, or misappropriation of resident property, steps are immediately taken to protect the identified resident(s). The facility policy also showed that the facility is to conduct a prompt, thorough and complete investigation in response to reportable allegations of abuse, neglect, mistreatment, exploitation, or misappropriation of resident property. Depending on the nature of the allegation, immediately put effective measures in place to ensure that further potential abuse, neglect, mistreatment, exploitation, or misappropriation of resident property does not occur while the investigation is in process. <RESIDENT 32> Resident 32 was admitted to the facility on [DATE]. Review of Resident 32's quarterly Minimum Data Set (MDS - an assessment tool) assessment, dated 05/12/2023, showed the resident had severe cognitive impairment, and required extensive assist of one person for bed mobility, dressing, and personal hygiene, and extensive assist of two people for toileting, and transfers. Review of Resident 32's, undated, statement related to the events on the evening of 07/14/2023, showed the resident stated Staff Q, Nursing Assistant Certified (NAC), was not in a good mood, did not listen, was rushed, and rough with care. <RESIDENT 47> Resident 47 was admitted to the facility on [DATE]. Review of the residents quarterly MDS assessment, dated 05/26/2023, showed the resident required extensive assist of one person to complete bed mobility, dressing, toileting, and hygiene. Resident 47 had no cognitive impairment. Review of Resident 47's, undated, statement related to the events of the evening of 07/14/2023, showed while they were brushing their teeth, Staff Q had entered their room, rushed and pushed their wheelchair (w/c) to have them get back in bed, did not listen to them, and was rushed. Staff Q ignored the resident when they had asked Staff Q to do something. <RESIDENT 24> Resident 24 was admitted to the facility on [DATE]. Resident 24's quarterly MDS assessment, dated 05/23/2023, showed they had no cognitive impairment. Review of Resident 24's, undated, statement related to the events on evening of 07/14/2023 showed Staff Q was odd, threw their clothes on the floor, rushed with care that felt rough and had fallen (Staff Q) all over the place. <RESIDENT 26> Resident 26 was admitted to the facility on [DATE]. Resident 26's quarterly MDS assessment, dated 05/03/2023, showed they had not cognitive impairment. Review of Resident 26's, undated, statement related to the events of the evening of 07/14/2023, showed the resident stated Staff Q had thrown the resident's dirty clothes, was pissed off, and was rough with care. <RESIDENT 40> Resident 40 was admitted to the facility on [DATE]. Resident 40's annual MDS assessment, dated 06/15/2023, showed they were moderately cognitively impaired. Review of Resident 40's, undated, statement related to the events of the evening of 07/14/2023, showed Staff Q was very rude, rushed through everything, was behaving oddly, and threw things and their clothes on the floor. <RESIDENT 45> Resident 45 was admitted to the facility on [DATE]. Resident 45's quarterly MDS assessment, dated 06/12/2023, showed they had no cognitive impairment. Review of Resident 45's, undated, statement related to the events of the evening of 07/14/2023, showed their call light was on for a long time (the statement did not specify the length of time the call light was on) and Staff Q did not answer it. Review of the undated facility investigation, on 07/20/2023, showed during the investigation of Resident 32 and Resident 47's complaints related to Staff Q on the evening shift of 07/14/2023 to the morning of 07/15/2023 (Staff Q worked 16 hours that included the entire evening and night shifts). The investigation showed four other residents (Residents 24, 26, 40, and 45) were identified as having concerns regarding Staff Q from those same shifts. The investigation showed there were staff members that answered, yes that they witnessed Staff Q on 07/14/2023 being off, weird, and tired. There were no documented statements from those three staff members, who had commented on Staff Q's behavior. The investigation concluded Staff Q was tired, had unusual behavior, rushed through their work, did not pay attention to resident needs, and showed signs of burnout. On 07/20/2023 at 11:55 AM, Staff Q's employee file was requested from Staff A, Administrator. On 07/20/2023 at 12:15 PM, Staff A stated that they were unable to get into a locked office to obtain Staff Q's employee file. No further information provided. In an interview on 07/21/2023 at 11:29 AM, Staff B, Director of Nursing Services, stated they had support from upper management to complete the investigation regarding Staff Q. Staff B stated that they attempted to obtain a statement from Staff Q, but had been unable and was unsure if any staff statements or interviews had been obtained. In an interview on 07/21/2023 at 12:10 PM, Staff B, stated no staff statements were obtained for the investigation that occurred on 07/14/2023 and 07/15/2023. In an interview on 07/21/2023 at 12:30 PM, Staff B stated they would not be able to rule out abuse without statements, and interviews to complete a thorough investigation. Cross Reference with F600 - CFR 483.12(a)(1) - Freedom from Abuse, Neglect, and Exploitation WAC reference: 388-97-0640(6)(a)(b) .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 58> Resident 58 was admitted to the facility on [DATE] with diagnosis that included right femur fracture. The re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** <RESIDENT 58> Resident 58 was admitted to the facility on [DATE] with diagnosis that included right femur fracture. The resident was cognitively intact and able to make their needs known. Review of the quarterly Minimum Data Set (MDS) assessment, dated 06/27/2023, indicated that Resident 58 had no obvious or likely cavity or broken natural teeth. Further review showed no evidence a comprehensive analysis of the resident's dental status had been completed by the facility. Review of Resident 58's clinical record, showed a referral, dated 05/04/2023, to an oral and facial surgeon for teeth extractions to prepare for dentures. In an interview on 07/19/2023 at 9:43 AM, Resident 58 stated, I think I am going to be seen for an appointment in Seattle, but I do not know when that appointment is. In an interview on 07/21/2023 at 2:19 PM, Staff I stated when completing the dental assessment, they would observe the inside of the resident's mouth if permitted. Staff I stated the MDS assessment they completed on 06/27/2023 indicated there were no obvious concerns with cavities or broken teeth, stating that was a mistake, and I must have seen something that said the teeth were removed. Reference: (WAC) 388-97-1000 (1)(a)(2)(q)(r)(5)(a) <RESIDENT 10> Resident 10 was admitted to the facility on [DATE] with diagnoses to include dysphagia (a condition with difficulty in swallowing food or liquid), cognitive communication deficit, and pseudobulbar affect (a type of neurological disorder characterized by uncontrollable episodes of crying or laughing). According to the record, their last comprehensive RAI assessment was completed on 04/26/2023. During a review of the RAI process for Resident 10, the record showed the resident's dental status was assessed as not having broken or loosely fitting full or partial dentures, having no natural teeth or tooth fragment(s), no abnormal mouth tissue, no obvious or likely cavity or broken natural teeth, no inflamed or bleeding gums or loose natural teeth, no mouth or facial pain, and no discomfort or difficulty with chewing. There was no evidence of a comprehensive analysis of Resident 10's dental status. In an observation on 07/18/2023 at 10:22 AM, Resident 10's was observed to have missing front teeth, missing natural bottom teeth, and their mouth was heavily soiled with food debris. In an observation on 07/20/2023 at 9:10 AM, Resident 10's oral cavity was observed to have missing front teeth and natural bottom teeth and their mouth was heavily soiled with food debris. <RESIDENT 21> Resident 21 was admitted to the facility on [DATE] with diagnoses to include hemiplegia and hemiparesis (paralysis or partial weakness on one side of the body) following a stroke with left sided weakness, and muscle weakness. Review of the comprehensive assessment, dated 04/17/2023, included an assessment for Resident 21's oral/dental status as not having broken or loosely fitting full or partial dentures, no natural teeth or tooth fragment(s), no abnormal mouth tissue, no obvious or likely cavity or broken natural teeth, no inflamed or bleeding gums or loose natural teeth, no mouth or facial pain, and no discomfort or difficulty with chewing. There was no evidence of a comprehensive analysis of Resident 10's dental status. In an interview on 07/17/2023 at 2:55 PM, Resident 21 stated they currently had issues with one of their bottom teeth being sensitive to hot/cold and they had asked to be seen by the dentist. Resident 21 stated they have provided this information to staff during their assessments. In a review of Resident 21's clinical record showed they were seen by a dentist on 09/21/2020 with recommendation for a tooth extraction. <RESIDENT 5> Resident 5 was admitted to the facility on [DATE] with diagnoses to include high blood pressure, fibromyalgia (a chronic disorder that causes pain and tenderness throughout the body), and depression. Review Resident 5's comprehensive admission MDS assessment, dated 01/30/2023, showed the resident admitted with the use of an anti-depressant medication and the psychotropic drug use CAA was triggered, but was not completed. There was no thorough analysis as to what, how or why this care area should or should not proceed with care planning regarding the diagnosis of depression and the use of an anti-depressant. In an interview on 07/21/2023 at 2:19 PM, Staff I, Licensed Practical Nurse (LPN)/ MDS coordinator, stated if a care area triggered, they would write a brief CAA then proceed to care planning. In an interview on 07/21/2023 at 1:32 PM, Staff B, Director of Nursing Services, stated they were unaware the CAA's were not detailed or completed. Based on observation, interview and record review, the facility failed to ensure the Resident Assessment Instrument (RAI), an assessment of a resident's needs, strengths, goals, and preferences, included thorough summaries of the Care Area Assessments (CAA), an assessment of a specific resident care or medical issue, to holistically analyze the plan of care for 6 of 13 residents (13, 44, 10, 21, 5, and 58) reviewed for comprehensive assessments. This failure placed the residents at risk of not having appropriate services provided based on the resident's individualized needs. Findings included . The RAI consists of three basic components: the Minimum Data Set (MDS - a resident assessment tool) assessment, the CAA process, and the RAI Utilization Guidelines (instructions for when and how to use the RAI that include instruction for completion of the RAI as well as structured frameworks for synthesizing the MDS and other clinical information). The CAA process was designed to assist the assessor to systematically interpret the information recorded on the MDS. Once a care area has been triggered, nursing home providers use current, evidence-based clinical resources to conduct an assessment of the potential problem and determine whether or not to care plan for it. The CAA process helps the clinician to focus on key issues identified during the assessment process so that decisions as to whether and how to intervene can be explored with the resident. Review of a facility policy titled, Resident Assessment and Associated Processes, revised January 2022, showed that the comprehensive assessment includes the completion of the MDS as well as the CAA process, followed by development and or review of the comprehensive care plan. <RESIDENT 13> Resident 13 readmitted to the facility on [DATE] with diagnoses to include stroke with right side paralysis (loss of muscle function in one or more muscles), and chronic pain syndrome. The resident was able to make their needs known. Review of the comprehensive MDS assessment, dated 05/10/2023, showed the CAAs did not contain the resident's actual or potential problem or need. The activities of daily living (ADL), pain, and dental CAAs did not contain the resident's goals, preferences, strengths or needs for the specific care area to assess whether a care plan (CP) was needed and what interventions were required. The CAAs did not contain supporting documentation of areas marked or how the assessment of those diagnoses affected the specific care area. <RESIDENT 44> Resident 44 admitted on [DATE] with diagnoses to include stroke and bipolar (a mental health condition that causes extreme mood swings) disorder. The resident was able to make their needs known. In an interview and observation on 07/17/2023 at 10:39 AM, Resident 44 was resting in bed and had no natural teeth. The resident confirmed they had no teeth stated they wore their upper dentures but not the bottom denture as they were uncomfortable. Review of the Significant Change MDS assessment, dated 02/09/2023, did not showed the resident was edentulous (no natural teeth). Review of the comprehensive MDS assessment, dated 02/09/2023, showed there was no dental CAA developed. The ADL, pressure ulcer and psychotropic drug use CAAs did not contain the resident's goals, preferences, strengths or needs for the specific care area to assess whether a CP was needed and what interventions were required to help the resident maintain their highest practical functional status. The CAAs did not contain supporting documentation of areas marked or how the assessment of those diagnoses affected the specific care area.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to serve food that was palatable, attractive and at an ap...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to serve food that was palatable, attractive and at an appetizing temperature for 13 of 16 residents (Residents 8, 14, 4, 45, 31, 20, 37, 26, 13, 32, 35, 47, and 54) interviewed reviewed regarding food quality. Failure to serve food that was palatable and at appetizing temperatures placed residents at risk for nutritional compromise and for diminished quality of life. Findings included . <TEST TRAY> In an observation on 07/19/2023 at 12:45 PM, a lunch test tray was received and tasted. The test tray contained a bowl of beef stew, a bowl of salad, and a cup of water. The beef stew had a strong pepper taste. The salad on the tray was warm at 65.8 degrees Fahrenheit. In an interview on 07/19/2023 at 12:46 PM, Staff T, Dietary Manager, stated the test tray was prepared at 12:40 PM. In an interview on 07/20/2023 at 2:35 PM, Staff T stated the beef stew was served for lunch on 7/20/2023, was made from scratch from a recipe. Staff T stated meals were prepared according to recipe directions that were provided by a wholesale restaurant food supplier, and included detailed directions for dietary staff to follow.RESIDENT 54 Resident 54 admitted the facility on 06/26/2023 with diagnoses including chronic heart failure (CHF). In an interview on 07/17/2023 at 11:31 AM, Resident 54 stated they did not get any fresh fruit and the food lacked in real flavor. The resident stated they requested fresh fruit every morning when they placed their meal order for the day. In an observation on 07/17/2023 at 12:38 PM, staff were observed passing the lunch trays to the residents on the 300 Hall. All trays observed, there was no fresh fruit on the trays. In an observation and interview on 07/18/2023 at 12:54 PM, Resident 54 had their lunch in front of them in their room. The resident stated the food was not good today, chicken was very dry, and they were given canned fruit. In an interview on 07/19/2023 at 8:50 AM, Resident 54 stated they did not get any fresh fruit with their breakfast today. Reference: (WAC) 388-97-1100 (1)(2) RESIDENT 32 Resident 32 was admitted to the facility on [DATE] with diagnoses to include hemiplegia and hemiparesis (paralysis or partial weakness) of the right side, dysphagia (trouble swallowing) and diabetes mellitus. In an interview on 07/17/2023 at 3:07 PM, Resident 32 stated most of the time the food was delivered cold. In an interview on 07/19/2023 at 12:14 PM, Resident 32 stated usually the breakfast was served cold, except for when they were served hot cereal. In an interview on 07/21/2023 at 8:30 AM, Resident 32 stated they did not like the food. RESIDENT 35 Resident 35 was admitted to the facility on [DATE] with diagnosis to include diabetes mellitus. In an interview on 07/18/2023 at 8:55 AM, Resident 35 stated they were sick of the same seven to eight meals served over again and complained about menu fatigue. Resident 35 stated the food was served cold and did not taste good. In an interview on 07/20/2023 at 10:19 AM, Resident 35 stated their biggest complaint about the facility was the food. Resident 35 stated they did not eat pork and the kitchen would put bacon or ham on their plate. The resident said the dietary staff did not pay attention to what people want or requested. Resident 35 stated the facility served the same foods repeatedly and sometimes all they had to do was remove the lid and it was more than they could take. The resident said the food was not good. RESIDENT 47 Resident 47 was admitted to the facility on [DATE] with diagnoses to include respiratory failure and diabetes mellitus. In an interview on 07/17/2023 at 3:07 PM, Resident 47 stated the kitchen loved to serve green beans. In an interview on 07/19/2023 at 12:14 PM, Resident 47 stated breakfast was usually cold, the eggs were served cold this morning. In an interview on 07/21/2023 at 8:30 AM, Resident 47 stated their eggs were cold for breakfast. <RESIDENT COUNCIL MEETING> In a group interview on 07/19/2023 at 10:48 AM, the residents were asked about the food palatability. The residents stated the following: - Resident 8 said the food was overcooked and sometimes lukewarm. The resident said they had asked for straight cinnamon, but they received cinnamon, and sugar and they did not need or want the sugar. - Resident 14 commented, Yep overcooked. - Resident 4 stated, There is not much I like about the food. - Residents 45 and 31 said there was too much pepper on the food. They said when they have told the cook about the pepper, the cook would respond the pepper was already mixed in the food on delivery. Resident 45 said they could only take so many scrambled eggs in so many different ways and would like fried eggs. Resident 31 said the food was not hot. - Resident 20 said they received their meals lukewarm and would like celery and carrots sticks for snacks with the small cups of peanut butter to dip them in. - Resident 37 said there was not enough peanut butter on peanut butter sandwiches. Resident 37 also said they do not like the pressed meats and would prefer chopped meat. They said they were served fat free ice cream which was not good. - Resident 26 commented gravy was put on every meat, even fried chicken. They did not know why the kitchen would do that. Resident 26 said their food was cold upon delivery. They said there were no fresh fruits and vegetables, they were either frozen or canned. Resident 26 stated they get tired of pears. Resident 45 commented, Amen to that, and Resident 14 nodded in agreement. - Resident 4 stated they eat just enough to get by, and they would not eat what they do not like. Resident 4 stated the vegetables do not taste right the way they fix them. Resident 31 said I agree, and Resident 14 nodded to indicate yes. <RESIDENT INTERVIEWS> RESIDENT 13 In an interview on 07/17/2023 at 1:00 PM, Resident 13 stated the food was the same old, same day and never changed. The resident said When you have been here this long it gets old. More chicken and more chicken. You can rely on your meal being chicken or fish.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to ensure 1 of 1 medication rooms had unexpired medications and 3 of 3 medication carts had undated open medications. These failu...

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Based on observation, interview, and record review the facility failed to ensure 1 of 1 medication rooms had unexpired medications and 3 of 3 medication carts had undated open medications. These failures placed residents at risk for harm in receiving expired medications, decreased potency and potential drug misuse. Findings included . Review of the facility policy titled, Medication storage in the facility, dated May 2022, showed medications and biologicals are stored safely, securely, and properly. The policy directed staff that when the original seal of a manufacturer's container is initially broken, the container or vial will be dated. <MEDICATION ROOM> During an observation of the medication room on 07/20/2023 at 9:00 AM, with Staff L, Licensed Practical Nurse (LPN), there were 6 bottles of expired medications observed in the cupboards. The expired medication included four bottles of calcium with vitamin D, one bottle of simethicone, and one bottle of magnesium gluconate with expiration dates of 06/2023. In an interview on 07/20/2023 at 9:10 AM, Staff L stated they were unsure how often the medication room was checked for expired medications and confirmed that all six bottles of medications were expired. <MEDICATION CARTS> In an interview on 07/20/2023 at 9:00 AM, Staff L stated they were unsure if licensed nurses were to date medications when they were opened in the medication carts. In an interview on 07/20/2023 at 10:22 AM, Staff D, LPN, stated they do not date facility stock medications when they initially open them. Staff D stated they were unsure if they were to date a medication container when it was initially opened. Staff D stated the stock medications in the 300-hall cart had not been dated. In an observation and interview on 07/21/2023 at 8:12 AM, Staff M, LPN, stated medications should be dated when opened. Observation of the 200-hall medication cart with Staff M, showed they searched the drawer of medications with several medication bottles undated. In an observation and interview on 07/21/2023 at 8:48 AM, Staff N, LPN, stated they used to date every medication when it was opened, but no longer had to. Staff N stated in a meeting a few months ago, they were told that they no longer had to date medications when opened and to use the manufacturer expiration date. Staff N stated the stock medications in the 100-hall medication cart were not dated. In an interview on 07/21/2023 at 9:49 AM, Staff O, Registered Nurse/Supervisor, stated they were unsure of the policy related to the frequency of medication room checks to remove expired medications. Staff O stated they worked on a medication cart frequently and medications should be dated when opened. In an interview on 07/21/2023 at 1:00 PM, Staff B, Director of Nursing Services (DNS), stated they were unaware that medications were not being dated when opened. .
Apr 2023 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide the necessary supervision for 1 of 3 residents (Resident 1)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide the necessary supervision for 1 of 3 residents (Resident 1) reviewed for wandering and elopement. The failure to provide necessary supervision caused harm to Resident 1 when found cold, wet, and confused after exiting the facility unsupervised, falling from their wheelchair (w/c) and subsequently located by a community member lying on the side of the road. Based on the reasonable person concept, Resident 1 was harmed and distressed not knowing where they were, how long they would lay there, or what might happen to them. This facility failed practice placed other residents at risk for elopement and injury. Findings included . Review of the facility's, Elopement/Unsafe Wandering policy, revised 01/2022, residents are assisted in attaining or maintaining their highest practicable level of function through providing the resident adequate supervision and diversional programs to prevent unsafe wandering while maintaining the least restrictive environment. The facility would provide the safest environment through an appropriate assessment and interventions to prevent accidents related to unsafe wandering or elopement. Resident 1 admitted to the facility on [DATE] with diagnoses to include dementia with behavioral disturbance, anxiety disorder, delusional disorder (a type of psychotic disorder), and alcohol and nicotine dependence in remission. Review of Resident 1's quarterly Minimum Data Set (MDS) assessment, dated 02/08/2023, showed the resident had wandering behaviors which occurred one to three days of the observation period. The wandering significantly intruded on privacy or activity of others and was worse compared to their prior MDS assessment. Resident 1 required supervision with physical assist of one staff for dressing, toileting, and hygiene, and required supervision and set-up help for locomotion. Review of Resident 1's orders revealed they had a Wander Guard (a system where the resident wore a bracelet and sensors mounted on doors sent alarms when the resident attempted to open the door) bracelet on their wheelchair (w/c), placed on 12/13/2022. Review of Resident 1's progress note, dated 02/04/2023, documented the resident tried to get out the door and stated they wanted to go home. Review of a progress note, dated 02/05/2023, documented Resident 1 was very agitated all night shift, packed their belongings, and went outside twice. Review of a progress note, dated 02/10/2023, documented Resident 1 got outside three times through three different doors during the night shift. Review of Resident 1's Medication Administration Record and Treatment Administration Records for March 2023, showed nursing staff monitored the resident for episodes of anxiety, as evidenced by agitation when redirected, perseveration about going home with their mother, or finding their dogs. Documentation showed the resident had symptoms ten times on the night shift (10:00 PM to 6:00 AM) on 03/14/2023-03/15/2023 when they eloped. Review of documentation for other night shifts in March 2023, showed the resident had symptoms between one and five times on four other nights, and no symptoms the remaining 26 nights. Review of Resident 1's most recent elopement/wandering evaluation, dated 03/15/2023, the date of elopement, showed the resident was mobile in their w/c, had intermittent confusion, made statements of desire to leave, and wandering placed them at significant risk of getting to a dangerous place. The assessment showed the resident's wandering was aimless, and their wandering was described as worse from the prior elopement/wandering assessment, completed on 07/09/2022. Review of the Montreal Cognitive assessment (MOCA), a rapid screening instrument for cognitive dysfunction, dated 03/17/2023, documented Resident 1 scored 10 out of 30 points. Scores of 10-17 may indicate moderate cognitive impairment. Scores of less than 10 show severe cognitive impairment. Review of the facility investigation, dated 03/15/2023, revealed a community member (CM-1) found Resident 1 somewhere between the facility and a nearby assisted living facility (ALF), and brought the resident to the ALF because they did not know where they lived. The nursing home facility staff brought Resident 1 back to the facility via their w/c. The ALF staff informed the facility staff that Resident 1 had arrived at the ALF at 4:10 AM, and they had immediately provided the resident with warm blankets. The facility's Director of Nursing Services (DNS) reported to the nursing home facility staff to immediately check all exit doors for function of the Wander Guard system and found the wander guard component, located at the exit door by the kitchen area, was not functioning properly. Staff statements were attached to the facility investigation documents. Review of an undated statement signed by Staff A, Registered Nurse (RN), documented Staff A reported Resident 1 had wandered since 1:00 AM the night of the elopement and they had last seen Resident 1 at 3:55 AM. Staff A reported they were informed at 4:30 AM Resident 1 had been found outside the facility and had been brought to a nearby ALF. Review of a statement, dated 03/15/2023, showed Staff E, Licensed Practical Nurse (LPN), documented they went to the ALF and brought Resident 1 back at 4:45 AM. Staff E documented Resident 1 was wearing shoes and a jacket. Review of a statement, dated 03/15/2023, showed Staff D, Nursing Assistant (NA), documented they last saw Resident 1 when the resident received medication from the nurse, and then they received a call at 4:30 AM, from a friend who worked at the nearby ALF, that Resident 1 was there. Review of a statement, dated 03/15/2023, showed Staff B, NA, documented Resident 1 was wandering from 1:00 AM on 03/15/2023, and they had last seen the resident at 3:30 AM. Staff B stated they started their rounds at 3:45 AM. Review of a statement, dated 03/15/2023, showed Staff C, NA, documented they observed Resident 1 wandering up and down the hall numerous times during the night shift, and the last time they saw the resident was at 3:00 AM when they started their rounds. Review of Resident 1's hospital records, dated 03/15/2023 - 03/16/2023, showed Resident 1 was evaluated in the Emergency Department (ED) and was diagnosed with a urinary tract infection. In an interview on 04/04/2023 at 12:45 PM, showed Staff F, NA, stated they had observed Resident 1 attempt to exit the facility at times. In an interview on 04/04/2023 at 1:09 PM, Resident 1 stated they did not know why they had left the building that night and did not know where they were going. Resident 1 was unable to provide any details other than stating staff came and got them from wherever they were. In an interview on 04/04/2023 at 1:32 PM, Staff G, NA, stated Resident 1 had exited through the 100-hall door the previous day about 10:30 or 11:00 AM and another NA had brought them back inside. Staff G stated prior to the elopement, Resident 1 would attempt to exit the building and staff would stop them. In a telephone interview on 04/06/2023 at 10:10 AM, Staff B stated they were Resident 1's assigned NA on the night of their elopement. Staff B stated Resident 1 had not wandered much at night in the past; however, recently had been wandering about two nights a week of which they were aware. Staff B stated on the night of Resident 1's elopement, staff had tried to keep an eye on the resident because they were wandering so much. Staff B stated they had last seen Resident 1 between 3:30 AM and 3:45 AM and started doing last resident care rounds close to 4:00 AM. Staff B stated one of the other staff received a call from a nearby ALF that Resident 1 was there, and Staff E brought Resident 1 back to the facility. Staff B stated Resident 1 complained of being cold when they had assisted Staff A to assess the resident for injury. Staff B stated Resident 1 had been wearing a dress, jacket, and slippers that night. In an interview on 04/06/2023 at 1:00 PM, the DNS stated Staff E had picked up Resident 1 from the ALF the night of the elopement, and stated Staff E was currently out of the country. The DNS stated Resident 1 was seen in the ED the day of the elopement and tested positive for a urinary tract infection. In an interview on 04/06/2023 at 3:40 PM, Staff H, LPN, stated this was the first they had heard that Resident 1 had eloped. Staff H stated Resident 1 had gotten out the door in the past, but staff had gone out and brought her back in the facility. In a telephone interview on 04/07/2023 at 10:36 AM, a CM-1 stated when driving home from work on 03/15/2023 at approximately 4:00 AM, they saw a w/c on the side of the road the facility was located on. CM-1 stated they did not know the precise location of the nursing home facility as they were not familiar with it, but according to landmarks discussed with CM-1, it appeared it was a short distance north of the facility. CM-1 stated the weather was cold, was raining quite hard, and visibility had been poor. CM-1 stated they slowed down and saw a person laying in the gutter still partially on the road, obscured by the w/c. CM-1 stated they stopped and discovered a frail elderly female laying on the ground. CM-1 stated Resident 1 stated they had been there a long time and said they were from Louisiana. CM-1 stated Resident 1 was unable to tell them exactly where they had come from, so they put the resident in the w/c and put their (CM-1's) coat over the resident as they were wet from the rain and wearing a thin dress or nightgown and a thin jacket. CM stated they brought the resident to a nearby ALF because they did not know where Resident 1 lived. CM-1 stated ALF staff immediately got warm blankets for the resident. CM-1 stated staff at the ALF stated Resident 1 was not one of their residents, and called the nursing home and found that was where Resident 1 was from. CM-1 stated a staff member from the facility arrived on foot to pick up the resident. In a telephone interview on 04/07/2023 at 1:00 PM, Staff D stated they were working the night Resident 1 eloped. Staff D stated on night shift of the day of elopement, the resident had been wandering the hallways looking for their puppy and their mother and was moving around very quickly in their w/c. Staff D stated staff were taking turns watching the resident, and stated when the resident was wandering like that, nothing staff did seemed to distract the resident from wandering. Staff D stated the time the resident was able to exit the building was a terribly busy time of the night shift as staff was starting their last rounds for resident cares. Staff D stated the last time they personally saw the resident was about 3:30 AM. Staff D stated they received a call that night from an acquaintance who worked at the nearby ALF asking if they had a missing resident because they had a female there, they thought belonged at the facility. Staff D stated they were shocked when the ALF staff showed them Resident 1 on a video call. In a telephone interview on 04/07/2023 at 2:30 PM, Staff A stated they were the assigned nurse for Resident 1 on the night of their elopement. Staff A stated Resident 1 was an exit-seeker and would go to all the exit doors to attempt to get out. Staff A stated Resident 1 had tried to exit several times that night. Staff A stated they worked three nights a week, and Resident 1 had been wandering and exit seeking two of the past three nights. Staff A stated they had last observed Resident 1 at approximately 3:50 AM when they started their resident rounds. Staff A stated interventions were often ineffective with Resident 1 when they were on the go, and they could rarely distract the resident. Staff A stated when (Resident 1) was looking for her dogs and her mom, nothing gets through to her. Staff A stated staff had not realized Resident 1 had left the building until Staff D received a call from staff at the ALF. Staff A stated Resident 1 complained of being cold when they returned so they got them warmed up. Staff A expressed surprise that Resident 1 had scored as cognitively intact on their last MDS assessment, and stated the resident was confused and often thought they were in Louisiana and did not know what town or state they lived in. In a telephone interview on 04/08/2023 at 9:45 AM, Staff C stated they had been working on the night of Resident 1's elopement. Staff C stated Resident 1 had been wandering from hall to hall the night of the elopement and stated the resident had been very quick propelling their w/c. Staff C stated usually when Resident 1 had a real focus on leaving the building like they did that night, another NA watched the resident when the assigned NA did their rounds. In a telephone interview on 04/10/2023 at 10:53 AM, a staff member from the nearby ALF stated they were present when CM-1 brought Resident 1 to the ALF sometime after 4:00 AM on 03/15/2023. ALF staff stated CM-1 brought Resident 1 to the ALF and stated they had found the resident laying on the side of the road in the pouring rain, after falling out of their w/c. The ALF staff stated when Resident 1 arrived at the ALF, complained of being cold and stated they were very wet from the rain, so they wrapped up Resident 1 in three blankets. The ALF staff stated the resident was wearing a thin, lightweight jacket when they arrived. In an interview with Staff I, Social Services, staff referred to Resident 1 as an escape artist. Staff I stated even with their office door being so heavy and the door latch broken, Resident 1 could open it independently. Staff I stated the facility staff loved Resident 1 and hated to have the resident discharge to another facility; however, they were always exit-seeking, and needed to be in a locked facility. Staff I stated Resident 1's cognition ranges from 100% to total confusion. Reference: (WAC) 388-97-1060(1)(3)(g)
Jan 2023 3 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0660 (Tag F0660)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed implement a safe discharge plan that included ensuring home health was ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed implement a safe discharge plan that included ensuring home health was set up for wound care treatments one of one residents (1) reviewed for discharge planning. In addition, failed to ensure clear concise instructions for care and follow up were given to the resident and their representative. This failure caused harm to Resident #1 when their pressure ulcer worsened due to lack of treatment required for pressure ulcers. Findings included . Resident 1 admitted to the facility on [DATE] with diagnoses including caude equina syndrome (dysfunction of lower spinal nerves), and conus medullaris syndrome (spinal injury that cause numbness). Review of the Admissions Minimum Date Set (MDS) Assessment completed on 07/27/2022 showed the resident had intact cognition, no refusals of care or treatment. Resident 1 required extensive two person assist for bed mobility for turning side to side, transfers between surfaces and extensive one person assist for toilet use, personal hygiene care and dressing themselves. Review of the care plan with a focus dated 07/21/2022 stated the resident wished to return to their home with care givers. Interventions dated 07/28/2022, showed home health services will be needed for discharge, evaluate motivation to return to community, schedule follow up appointment with primary care physician, and encourage to discuss feelings. Review of a wound assessment by the Physician's Assistant (PA) on 10/26/2022 (day before discharge) showed the PA debrided their Stage III (full thickness skin loss) pressure injury to the right buttock that measured 8.2 centimeters (cm) in length by 2.7 cm in width by 0.2 cm in depth. The PA's recommendation for care was to use wound cleanser to the wound bed, skin prep to outside of the wound, medi-honey (type of wound ointment) inside the wound and cover with a border dressing every Monday, Wednesday, and Fridays or as needed for accidental removal, saturation or soiled. Review of the discharge summary given to the resident and their representative dated 10/27/2022 (day of discharge), showed the resident had been referred to a home health agency for nursing, physical therapy, occupational therapy, and bathing assistance. There was no contact information provided for the referred home health agency. The discharge summary did not include the updated wound orders from 10/26/2022. The document showed the box was checked that indicated the facility reviewed all discharge instructions with the resident and the resident's representative. Review of the resident progress note dated 10/27/2022 showed the resident discharged home and that the resident's skin was intact, which was incorrect. Review of the facility document titled, Face to Face Encounter for Home Health, dated 10/27/2022 signed by the physician showed the following services that were requested by the facility to the home health agency was a bath aide, physical therapy, and occupational therapy. There was no referral for nursing or wound care requested. In an interview and record review on 12/28/2022 at 1:55 PM with Collateral Contact (CC) 2, home health agency clinical coordinator, they stated a note report dated 11/01/2022 through 11/16/2022 showed the home health agency did not receive referral orders for wound care from the facility. The home health agency was alerted to a wound on the buttocks when the physical therapist arrived at the resident's home on [DATE], 5 days after discharge. The home health agency conducted a nurse assessment at the resident's home on [DATE], 9 days after the discharge. The nurse documented that the wound was found to be uncovered and was unstageable. The documentation stated that the resident was unable to follow wound orders due to the location of the wound and the resident required a skilled assessment and wound dressings by a nurse. The documentation showed on 11/13/2022 the home health agency had requested a wound physician referral related to the wound had not improved. In an interview on 12/19/2022 at 3:12 PM, CC 1 stated they assisted the resident home from the facility on 10/27/2022. CC1 stated they did not receive any wound care education or supplies for the resident from the facility when they assisted the resident home the day of their discharge. CC1 stated the home health agency was unaware the resident required wound care, and had only received referral for a bath aide, physical therapy, and occupational therapy. CC1 stated the home health agency obtained orders to have a nurse referral, and the resident was assessed on 11/04/2022 for their wound. CC1 stated that the home health agency nurse informed them that the wound needed a wound specialist, and that they would make a referral and continue to provide wound care. CC1 stated on 11/18/2022 they took the resident to the emergency room at the hospital related to wound on the buttocks. Review of the hospital admission note dated 11/18/2022 the resident was admitted to the hospital related to septic shock (blood infection) related to Stage to the buttocks, osteomyelitis (bone infection) of the coccyx (butt bone) related to Stage IV pressure injury. Review of hospital wound consultation note dated 11/21/2022 showed the resident presented with a Stage 4 pressure injury that measured 4.5 cm in length by 3.8 cm width by 2.5 cm with 6 cm undermining (significant erosion underneath the outwardly visible wound margins which results in more extensive damage beneath the skin surface) at 7 o'clock and 1.8 cm undermining from 10 o'clock to 2 o'clock. In an interview on 01/12/2023 at 9:35 AM, Staff G, Social Services stated the face to face was completed by the RCM, then once completed with all the orders and referrals given to the physician to be signed on day of discharge. Staff G stated the resident should had been referred to home health agency for nursing, bath aide, and therapy. Staff G acknowledged that the facility document titled, Face to Face Encounter for Home Health, dated 10/27/2022 signed by the physician did not request nursing services. In an interview and record review on 01/12/2023 at 10:25 AM, Staff C, Licensed Practical Nurse (LPN)/Resident Care Manager (RCM) stated the discharge progress note on 10/27/2022 that read the resident's skin was intact was invalid, as they were the one that had documented the note. Staff C stated the resident's skin was not intact, and that they had a wound on their buttocks. Staff C stated they were the responsible staff member that provided the discharge summary to the resident and their representative on 10/27/2022, however they did not review the instructions of care, wound treatments, or medications with them. Staff C stated that they had been busy at the time the resident had discharged from the facility and had assumed someone else had provided them with that information. In an interview on 01/12/2023 at 11:08 AM, Staff F, RN/Staff Development stated the expectation for a discharged resident was the discharging nurse would review all medication and treatment orders with the resident and their representative. Staff F stated they had only initiated the discharge assessment in the electronic medical record on 10/26/2022, they had not been involved in the resident's discharge. In an interview on 01/12/2023 at 11:19 AM, Director of Nursing Services (DNS) stated they assisted as needed and completed some of the sections of the discharge summary assessment for the resident in the electronic medical record. The DNS stated that Staff C had been responsible to review the medication and treatment orders with the resident and their representative and was unaware they had not. The DNS was unaware that the face-to-face referral sent to the home health agency did not include nursing/wound care. The DNS did not offer any other information regarding the discharge of Resident 1. Reference WAC 388-97-0080.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to identify risk factors, initiate preventative measures, and monitor ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review the facility failed to identify risk factors, initiate preventative measures, and monitor the assessment of the treatment ordered for the development of a facility-acquired pressure ulcer for one of two residents (1) reviewed for pressure ulcers. This failure caused harm to Resident 1, who developed a Stage III (full thickness skin loss) to their buttocks that was not present upon admission. This failed practice placed other potential residents at risk for the development of a pressure ulcer. Findings included . PRESSURE ULCER DEFINITION AND STAGES The National Pressure Ulcer Advisory Panel (NPUAP) April 2016, defined Pressure Ulcer (PU) Definition and Stages as: -A PU is localized damage to the skin and underlying soft tissue usually over a bony prominence or related to a medical or other device. The injury can present as intact skin or an open ulcer and may be painful. The injury occurs because of intense and/or prolonged pressure or pressure in combination with shear (a combination of downward pressure and friction). -Stage 3 Pressure Injury: Full-thickness skin loss Full-thickness loss of skin, in which adipose (fat) is visible in the ulcer and granulation tissue and epibole (rolled wound edges) are often present. Slough and/or eschar may be visible. The depth of tissue damage varies by anatomical location; areas of significant adiposity can develop deep wounds. Undermining and tunneling may occur. Fascia, muscle, tendon, ligament, cartilage and/or bone are not exposed. If slough or eschar obscures the extent of tissue loss this is an Unstageable Pressure Injury. -Stage 4 Pressure Injury: Full-thickness skin and tissue loss Full-thickness skin and tissue loss with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage, or bone in the ulcer. Slough and/or eschar may be visible. Epibole (rolled edges), undermining and/or tunneling often occur. Depth varies by anatomical location. If slough or eschar obscures the extent of tissue loss this is an Unstageable Pressure Injury. -Unstageable Pressure Injury: Obscured full-thickness skin and tissue loss Full-thickness skin and tissue loss in which the extent of tissue damage within the ulcer cannot be confirmed because it is obscured by slough or eschar. If slough or eschar is removed, a Stage 3 or Stage 4 pressure injury will be revealed. Stable eschar (i.e., dry, adherent, intact without erythema or fluctuance) on the heel or ischemic limb should not be softened or removed. Review of the facility policy titled, Skin Monitoring and Management, revised 06/2016 stated that the facility would identify risk factors which would relate to the possibility of skin break down and/or development of a pressure ulcer .such as impaired feeling to extremities, incontinence (lack of bowel/bladder control) .nursing will implement appropriate and consistent approaches to prevent a pressure ulcer by monitoring and modifying interventions based on any change in condition .if an assessment shows a change in condition related to a pressure ulcer the nurse is document in the medical record. Resident 1 admitted to the facility on [DATE] with diagnoses including caude equina syndrome (disfunction of lower spinal nerves), conus medullaris syndrome (spinal injury that causes numbness), congestive heart failure, difficulty walking, weakness, major depression disorder. Review of the residents admission Skin assessment dated [DATE] showed that the resident had no skin impairments to their buttocks. Review of the Braden Assessment (a tool used to determine the risk for pressure injury) dated 07/21/2022 failed to document that the resident had a sensory impairment to their legs, failed to document that the resident was incontinent of bowel, and failed to document that the resident required extensive assist for transfers. Review of the Admissions Minimum Date Set (MDS) Assessment completed on 07/27/2022 showed the resident had intact cognition, no refusal of care or treatment. Resident 1 required extensive two person assist for bed mobility for turning side to side, transfers between surfaces and extensive one person assist for toilet use, personal hygiene care and dressing themselves. Review of the Skin section of the MDS dated [DATE] showed the resident did not have any pressure injuries. A focused Care Area Assessment (CAA) triggered for the resident that they were at risk for a pressure injury. Interventions to be addressed on the care plan did not address the resident's decreased mobility, decreased sensory perception, weakness, or incontinence. Review of the resident's care plan showed a focus dated 07/21/2022 that the resident was at risk for a pressure injury related to, the space was blank. The interventions that were dated 07/21/2022 did not identify preventative measures that were specific to the resident and their diagnosis and functional abilities. Review of the Weekly Skin Evaluation assessment dated [DATE] showed no documentation of a skin impairment, and the comment read no new skin issues at this time. Review of the physician orders dated 10/06/2022 showed an order for zinc oxide (topical ointment) to buttocks and sacrum every shift related to moisture associated skin damage (MASD). Review of the resident's progress notes dated 10/06/2022 through 10/12/2022 showed no ongoing assessment of the treatment, and preventative measures related to the skin damage on the resident's buttocks and sacrum area. There was no notification to the physician. Review of the Weekly Skin Evaluation assessment dated [DATE] by the licensed nurse showed the resident had two open areas to their buttocks. Wound 1 was documented as MASD to the right buttock fold that measured 3 centimeters (cm) in length by 2.5 cm in width and the depth was unable to be determined. Wound 2 was documented as MASD to the middle buttock fold that measured 5 cm in length by 1 cm in width and the depth was unable to be determined. The documentation stated the resident had MASD that had now opened with minimal blood to resident's linens. The document stated the facility would obtain a referral for a contract wound provider to assess the wounds, they would request an air mattress, and the resident had been encouraged to reposition however the resident had refused. Review of the resident's progress notes dated 10/13/2022 through 10/19/2022 showed no ongoing assessment of the treatment, and preventative measures related to the skin damage on the resident's buttocks and sacrum area. Review of the contracted wound assessment by the physician assistant (PA) dated 10/19/2022 showed the resident had a Stage III pressure injury to the right buttock that measured 9.5 cm in length by 5 cm in width and 0.1cm in depth. The PA recommendation for care was wound cleanser to the wound bed, skin prep to outside of the wound, medi-honey (type of wound ointment) inside the wound and cover with a border dressing every other day or as needed for accidental removal, saturation or soiled. The documentation recommended to have the resident reposition and offload the wound. Review of the Interdisciplinary Team Skin Review dated 10/19/2022 showed the resident had a pressure ulcer/injury to coccyx and right buttock. Treatment orders were per the contracted wound assessment recommendations. The document was signed by the Director of Nursing Services (DNS), Staff C Licensed Practical Nurse (LPN)/ Resident Care Manager (RCM), Staff D Registered Nurse (RN)/RCM, and the registered dietician. Review of the Weekly Skin Evaluation assessment dated [DATE] showed that the resident had two open areas to their buttocks. Wound 1 was documented as MASD to the right buttock fold that measured 5 centimeters (cm) in length by 2.5 cm in width and the depth was unable to be determined. Wound 2 was documented as MASD to the middle buttock fold that measured 3 cm in length by 3 cm in width and the depth was unable to be determined. The document stated the resident had MASD to right and middle buttocks, the nurse documented the treatment that was applied was zinc oxide to the wound bed. Review of the physician orders showed the wound treatment orders given on 10/19/2022 for; wound cleanser to wound bed, skin prep to outside of wound, medi-honey (type of wound ointment) inside wound and cover with border dressing every other day or as needed for accidental removal, saturation or soiled were not started till 10/22/2022, three days after they were ordered. Review of the resident progress notes dated 10/20/2022 through 10/26/2022 showed no ongoing assessment of the treatment, and preventative measures related to the skin damage on the resident's buttocks and sacrum area. Review of the contracted wound assessment by the PA on 10/26/2022 showed the resident had a Stage III pressure injury to the right buttock that measured 8.1 cm in length by 2.6 cm in width by 0.1 cm in depth. The PA performed a debridement (removal of damaged tissue) procedure at the resident's bedside and the measurements of the wound after the procedure were then 8.2 cm in length by 2.7 cm in width by 0.2 cm in depth. The wound care orders were updated to be completed on Monday, Wednesday, and Fridays. Review of the resident progress note dated 10/27/2022 showed the resident discharged home and that the resident's skin was intact. Review of the Discharge summary dated [DATE] showed the resident had a wound that required daily wound dressing changes. Review of the MDS discharge assessment dated [DATE] showed the resident had never had a pressure injury. In an interview on 01/10/2023 at 10:11 AM Staff A, Nursing Assistant Certified (NAC) stated they worked with Resident 1 during their admission at the facility. Staff A stated they recalled the resident did not have any skin impairments before they took two weeks off, when they returned to work the resident had a dressing on their buttocks. In an interview on 01/10/2023 at 11:18 AM, Staff B, LPN stated that they recalled the resident had complained their bottom was sore. Staff B stated they looked at the area and they thought it was MASD, they stated they cleaned the area and applied zinc ointment. Staff B stated they were going to get orders for a wound treatment, however found the active zinc oxide physician order so did not do anything else. Staff B stated the resident tended to sit in one place often. Staff B stated if a resident had any form of skin breakdown, they were educated to place the resident on alert to be monitored every shift. Staff B could not recall if they placed the resident on alert, Staff B acknowledged there was no documentation in the progress notes that showed ongoing assessment of the treatment, and preventative measures related to the skin damage on the resident's buttocks and sacrum area. In an interview on 01/12/2023 at 9:01 AM, Staff E, LPN/MDS stated they did not code the pressure injury on the MDS due to conflicting documentation. Staff E stated the wound documentation showed the resident had a Stage III pressure injury, but the weekly skin notes stated the wound was MASD. Staff E stated that they were informed by Staff C that the wound was MASD so that was how they coded the MDS. In an interview on 01/12/2023 at 10:25 AM, Staff C, LPN/RCM stated they transitioned to the RCM role from floor cart nurse in October/2022. Staff C stated they were told the resident had MASD on their buttocks and was unaware of the contracted wound assessments that was completed on 10/19/2022 and 10/26/2022 had staged the wound as a Stage III pressure injury. Staff C acknowledged they did not participate or review the IDT Skin review dated 10/19/2022 even though they were listed as part of the team. Staff C stated they never assessed the residents' buttocks and did not review any skin review documentation for the resident. Staff C acknowledged they should have reviewed the documentation. In an interview on 01/12/2023 at 10:51 AM, Staff D, RN/RCM stated they rounded with the wound PA for the residents' wound assessments completed on 10/19/2022 and 10/26/2022. Staff D was unaware as to why the wound was not updated in the orders. Staff D was unaware why the care plan was not updated to reflect the wound was a Stage III pressure injury. Staff D confirmed the contracted wound assessment documentation was available to all nursing staff. In an interview on 01/12/2023 at 11:08 AM, Staff F, RN/Staff Development confirmed they opened the discharge assessment on 10/27/2022, and stated it was completed by the DNS. Staff F confirmed they were the RCM for the resident, however in October had transitioned to Staff Development and Staff C was responsible for Resident 1's skin evaluations and review. Staff F confirmed they never reviewed the contracted wound assessments and were aware the resident had an open area to the buttocks. Staff C confirmed they did the admission skin assessment and confirmed the resident did not have any skin impairment to their buttocks on admission. In an interview on 01/12/2023 at 11:19 AM, DNS confirmed they never assessed Resident 1's wound, and stated that Staff D would have been the nurse that would round with the contracted wound PA. The DNS confirmed that the contracted wound PA had staged the wound as a Stage III pressure injury, and they documented the wound was pressure on the IDT Skin review dated 10/19/2022. The DNS stated they had not reviewed the contracted wound assessment dated [DATE] and was unaware the wound had been debrided. The DNS confirmed that MASD was not a wound that would require debridement, and that a pressure injury would. The DNS stated the expectation for all new skin impairments were that the nursing staff would complete a change in condition assessment, notify the physician, start a treatment plan, and place the resident on monitoring for effectiveness of the treatments and interventions set in place to prevent further skin breakdown. The DNS confirmed that monitoring would be in the resident's progress notes. The DNS acknowledged that these were not completed. No further information provided. Reference WAC 388-97-1060 (3)(b)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a resident's care plan was reviewed and revised to accurately...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a resident's care plan was reviewed and revised to accurately reflect care needs for one of one (1) resident reviewed for care plans. The facility failed to revise the plan of care for Resident 1 after the resident was assessed for an open pressure injury to their buttocks. These failures placed resident at risk for unknown and unmet care needs, and a diminished quality of life. Findings include . Resident 1 admitted to the facility on [DATE] with diagnosis to include caude equina syndrome (dysfunction of lower spinal nerves), conus medullaris syndrome (spinal injury that causes numbness), congestive heart failure, difficulty walking, weakness, and major depression disorder. Review of the Admissions Minimum Date Set (MDS) Assessment completed on 07/27/2022 showed the resident had intact cognition, and no refusals of care or treatments. Resident 1 required extensive two person assist for bed mobility for turning side to side, transfers between surfaces and extensive one person assist for toilet use, personal hygiene care and for dressing themselves. Review of the contracted wound assessment by the physician assistant (PA) dated 10/19/2022 showed the resident had a Stage III (full thickness skin loss) pressure injury to the right buttock that measured 9.5 cm in length by 5 cm in width and 0.1cm in depth. The PA's recommendation for care was to use wound cleanser to the wound bed, apply skin prep to outside of the wound, apply medi-honey (type of wound ointment) to the inside of the wound and cover with a border dressing (an absorptive dressing consisting of three layers) every other day or as needed. The PA also recommended to address the resident's pain with dressing changes, reposition and offloading (not bearing weight) of the wound. Review of Resident 1's comprehensive care plan on 01/09/2023 showed no revisions had been made to include the development of pressure ulcers or the implementation of interventions related to pressure ulcer care. In an interview on 01/12/2023 at 10:25 AM, Staff C, License Practical Nurse (LPN)/Resident Care Manager (RCM) stated they had been in the RCM role since October/2022. Staff C stated that the resident care plan was updated when they admitted , with any change in condition, and with the quarterly and annual assessment. Staff C acknowledge the comprehensive care plan for Resident 1 was not updated to reflect the pressure injury and offered no further information. In an interview on 01/12/2023 at 10:51 AM, Staff D, Registered Nurse (RN)/RCM stated they were present when the contract wound PA rounded for the resident wound assessment on 10/19/2022. Staff D stated they were responsible for reviewing the wound notes, updating the orders, and plan of care related to the wound recommendations. Staff D acknowledged the comprehensive care plan for Resident 1 was not updated to reflect the pressure injury and offered no further information. In an interview on 01/12/2023 at 11:19 AM, the Director of Nursing Services (DNS) stated Staff D was responsible for all the wounds in the facility and it was their expectation that the orders, and care plans were updated accordingly. The DNS acknowledged that these were not completed. No further information provided. Reference WAC 388-97-1020(1)(2)(a) .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 3 harm violation(s), $31,668 in fines. Review inspection reports carefully.
  • • 39 deficiencies on record, including 3 serious (caused harm) violations. Ask about corrective actions taken.
  • • $31,668 in fines. Higher than 94% of Washington facilities, suggesting repeated compliance issues.
  • • Grade C (50/100). Below average facility with significant concerns.
Bottom line: Mixed indicators with Trust Score of 50/100. Visit in person and ask pointed questions.

About This Facility

What is Mira Vista's CMS Rating?

CMS assigns MIRA VISTA CARE CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Washington, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Mira Vista Staffed?

CMS rates MIRA VISTA CARE CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 46%, compared to the Washington average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Mira Vista?

State health inspectors documented 39 deficiencies at MIRA VISTA CARE CENTER during 2023 to 2025. These included: 3 that caused actual resident harm and 36 with potential for harm. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Mira Vista?

MIRA VISTA CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE ENSIGN GROUP, a chain that manages multiple nursing homes. With 61 certified beds and approximately 65 residents (about 107% occupancy), it is a smaller facility located in MOUNT VERNON, Washington.

How Does Mira Vista Compare to Other Washington Nursing Homes?

Compared to the 100 nursing homes in Washington, MIRA VISTA CARE CENTER's overall rating (4 stars) is above the state average of 3.2, staff turnover (46%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Mira Vista?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Mira Vista Safe?

Based on CMS inspection data, MIRA VISTA CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Washington. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Mira Vista Stick Around?

MIRA VISTA CARE CENTER has a staff turnover rate of 46%, which is about average for Washington nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Mira Vista Ever Fined?

MIRA VISTA CARE CENTER has been fined $31,668 across 2 penalty actions. This is below the Washington average of $33,396. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Mira Vista on Any Federal Watch List?

MIRA VISTA CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.