LINDENGROVE MENOMONEE FALLS

W180 N8071 TOWN HALL RD, MENOMONEE FALLS, WI 53051 (262) 253-2700
Non profit - Corporation 73 Beds Independent Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#289 of 321 in WI
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Lindengrove Menomonee Falls has received a Trust Grade of F, indicating significant concerns about its care quality. Ranking #289 out of 321 facilities in Wisconsin places it in the bottom half, and #13 out of 17 in Waukesha County means only a few local options are worse. Unfortunately, the facility is worsening, with issues increasing from 10 in 2024 to 27 in 2025. While staffing is a relative strength with a rating of 4 out of 5 stars, the turnover rate is concerning at 68%, significantly higher than the state average. Additionally, there are serious issues; for instance, two residents with pressure injuries did not receive necessary treatments, leading to severe complications, and one resident's skin condition was not properly monitored, resulting in further health risks. Overall, families should be cautious and weigh both the staffing strengths against the troubling deficiencies.

Trust Score
F
0/100
In Wisconsin
#289/321
Bottom 10%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
10 → 27 violations
Staff Stability
⚠ Watch
68% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$184,830 in fines. Lower than most Wisconsin facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 44 minutes of Registered Nurse (RN) attention daily — more than average for Wisconsin. RNs are trained to catch health problems early.
Violations
⚠ Watch
44 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★★☆
4.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 10 issues
2025: 27 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, fire safety.

The Bad

1-Star Overall Rating

Below Wisconsin average (3.0)

Significant quality concerns identified by CMS

Staff Turnover: 68%

22pts above Wisconsin avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $184,830

Well above median ($33,413)

Significant penalties indicating serious issues

Staff turnover is elevated (68%)

20 points above Wisconsin average of 48%

The Ugly 44 deficiencies on record

2 life-threatening 2 actual harm
Aug 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report an injury of unknown origin (IUO) within required timeframes...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report an injury of unknown origin (IUO) within required timeframes to the State Survey Agency (SSA) for one of three residents (Resident (R) 2) reviewed for abuse out of a total sample of six. Failure to report injuries of unknown origin places all residents at risk of abuse. Findings include:Review of R2's ''admission Record,'' located in the ''Profile'' tab of the EMR, revealed R2 admitted to the facility on [DATE] with diagnoses including spastic hemiplegia affecting right dominant side and quadriplegia. Review of R2's quarterly ''Minimum Data Set (MDS),'' with an Assessment Reference Date (ARD) of 07/21/25, revealed R2 had a Brief Interview for Mental Status (BIMS) score of eight out of 15, which indicated the resident was moderately cognitively impaired. Review of R2's ''Nurse's Notes, dated 08/07/25 at 1:57 PM, located in the EMR under the ''Notes'' tab and written by Licensed Practical Nurse (LPN) 1, revealed, . resident complained of right ankle pain and requested to be sent out to the hospital . Review of R2's ''Nurse's Notes,'' located in the EMR under the ''Notes'' tab, dated 08/07/25, and written by LPN1, revealed, . resident returned from hospital with order for oxycodone diagnosis closed fracture of the right ankle . Review of the facility's Misconduct Incident Report, submitted to the SSA on 08/12/25 at 12:29 PM and provided by the facility, revealed, . Patient c/o [complain of] sore ankle and wanted to go to the ER [emergency room] patient's POA [Power of Attorney] was called and agreed to have patient sent out to the hospital. Patient was sent out on Thursday 8/7/25 . Patient returned from ER later that evening with closed right ankle fracture. X-ray report reads fracture age undetermined per x-ray report . This report was submitted five days after the IUO was first identified. During an interview on 08/19/25 at 12:02 PM, LPN1 stated after R2 returned from the hospital with a diagnosis for a closed fracture to the right ankle she reported it to the Director of Nursing (DON). During an interview on 08/19/25 at 2:59 PM, the DON stated the fracture was reported to her timely and the Administrator was made aware. The DON stated she believed it was a reportable event, but the Interim Administrator was unsure and wanted to get some additional information. She stated that was why it was reported late.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and policy review, the facility failed to thoroughly investigate an injury of unknown origin ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and policy review, the facility failed to thoroughly investigate an injury of unknown origin for one of three residents (Resident (R) 2) reviewed for abuse out of a total sample of six. Failure to thoroughly investigate injuries of unknown origin places residents at risk of continued abuse. Findings include:Review of R2's ''admission Record,'' located in the ''Profile'' tab of the EMR, revealed R211 admitted to the facility on [DATE] with diagnoses including spastic hemiplegia affecting right dominant side, and quadriplegia. Review of R2's quarterly ''Minimum Data Set (MDS)'' with an Assessment Reference Date (ARD) of 07/21/25, revealed R2 had a Brief Interview for Mental Status (BIMS) score of eight out of 15, which indicated R2 was moderately cognitively impaired. Review of a ''Nurse's Note,'' dated 08/07/25 at 1:57 PM, located in the EMR under the ''Notes'' tab, and written by Licensed Practical Nurse (LPN) 1, revealed, . resident complained of right ankle pain and requested to be sent out to the hospital . Review of a ''Nurse's Note,'' located in the EMR under the ''Notes'' tab, written by LPN1, and dated 08/07/25, revealed, . resident returned from hospital with order for oxycodone diagnosis closed fracture of the right ankle . Review of the Self-Report Form, provided by the facility and dated 08/15/25 at 10:69 PM, revealed not all staff involved with R2's care prior to the diagnosis of the closed fracture to the right ankle were interviewed for knowledge related to the incident. Interviews with LPN4 and CNA3 revealed R2 was complaining of ankle pain on 07/06/25 during the second shift, and these staff were not interviewed during the investigation or asked to write a statement. Additional information revealed these staff had direct knowledge of the resident complaining of ankle pain. Further review revealed R2 told staff that her ankle was hurt during a manual transfer by staff when the staff transferred her by themselves without another staff or a Hoyer list. The investigation concluded the most likely cause of the fracture was due to staff improperly transferring the resident during care; however, it could not be verified. During an interview on 08/19/25 at 2:59 PM, the Director of Nursing (DON) stated she was unaware that these staff were not interviewed but agreed that they should have been and their statements should have been included in the investigation.
Jul 2025 5 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not provide the opportunity for 1 (R3) of 3 Residents reviewed to particip...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not provide the opportunity for 1 (R3) of 3 Residents reviewed to participate in the development and implementation of their person-centered plan of care by not facilitating the inclusion of R3 and/or their representative in the care planning process. *R3 was admitted to the facility on [DATE] for short term rehabilitation, and there is no documentation in R3's electronic medical record (EMR) that R3 and/or their representative participated in the development and implementation of R3's person-centered plan of care on a quarterly basis.Findings Include:The facility's Individual Care Plan Conferences policy and procedure last reviewed 3/8/23 documents: . I. Policy: A written Care Plan is developed and maintained directing a course of comprehensive care specific to the individual's needs from all appropriate disciplines and the individual's primary care provider.II. Procedure:A. Evaluations and Updates.1.The care of each individual shall be reviewed by each of the services involved in the individual's care and the care plan evaluated and updated as needed.B. Implementation.1. Baseline Care Plan Summary will be completed within 48 hours of admission and discussed and provided within a week.2. The individual, guardian and/or individual representative will meet with the Interdisciplinary team within 1-2 weeks of admission at an Initial Care Plan Conference.3. An individual care plan review will be held every 3 months after the initial Care Plan Conference is held. Scheduling will be done by the Minimum Data Set (MDS) Nurse or Designee. The Life Coach will invite the individual or responsible party to the Care Plan review.4. The individual, guardian, and their individual representative are invited and informed of changes in treatments and goal of all disciplines.5. Individual care plans are reviewed upon re-admission, change of condition from the hospital, and scheduled into the review schedule.6. The Life Coach reviews the discharge plan on a quarterly basis or as indicated by the individual status.7. The interdisciplinary team reviews with the individual and/or individual representative at the Care Plan Conference identified problems, approaches, and goals.R3 was admitted to the facility on [DATE] with diagnoses of Hemiplegia and Hemiparesis Following Cerebral Infarction (complete paralysis on one side of body and partial/incomplete weakness on one side following stroke), Hyperlipidemia (high levels of fat particles in blood), Dysphagia (difficulty swallowing foods), Parkinson's Disease (disorder of the central nervous system that affects movement, often including tremors), Essential Hypertension (chronic condition of persistently high blood pressure), Type 2 Diabetes Mellitus (adult onset of trouble controlling blood sugar), Anxiety Disorder( mental health disorder characterized by feelings of worry, fear that interfere with daily activities), Bipolar (episodes of mood swings ranging from depressive lows to manic highs), Delusional Disorder (delusions are a specific symptom of psychosis related to thought disorder or mood disorder), and Schizoaffective (combination of schizophrenia and mood disorder symptoms including hallucinations and delusions and manic/depressive episodes). R3 is currently his own person. R3's Quarterly Minimum Data Set (MDS) assessment completed 6/10/25 documents R3's Brief Interview for Mental Status (BIMS) score of 13, indicating R3 is cognitively intact for daily decision making. R3's MDS documents R3 has no mood or behavior symptoms; has range of motion impairment on one side on both upper and lower extremities; uses a wheelchair and walker for locomotion; requires set-up for eating; requires supervision for upper dressing and substantial/maximum assistance for lower dressing; requires partial/moderate assistance for mobility and transfers; and is frequently incontinent of bladder and always continent of bowel.On 7/14/25, at 11:46 AM, Surveyor reviewed R3's EMR and notes R3 has only one documented care conference dated 12/5/24. Surveyor notes based on a quarterly basis, R3 should have had a care conference 3/25 and 6/25.On 7/14/25, at 1:34 PM, Surveyor interviewed Life Coach (LC)-C in regard to R3's care conferences. LC-C informs surveyor she is aware care conferences should be held with the Resident and/or representative to discuss the Resident's plan of care. LC-C is not sure why there is only one documented care conference for R3 and will look for further documentation.On 7/14/25, at 2:30 PM, LC-C provided documentation of a care conference held with R3 and R3's representative on 12/5/24, two days after admission. LC-C has no documentation of any other care conferences held for R3. LC-C confirmed R3 has not been offered the opportunity to have a care conference in order to review R3's person-centered plan of care. LC-C was not aware that care conferences for Residents should be completed on a consistent basis or as needed in order to review R3's person-centered plan of care and update with new or revised interventions. LC-C informed Surveyor that LC-C will schedule a care conference for R3.On 7/14/25, at 3:33 PM, Surveyor shared the concern with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B that R3 had an initial care conference on 12/5/24 to review R3's person-centered plan of care, but has not had a care conference since the initial care conference in order to review and revise as needed R3's person-centered plan of care.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R1) of 3 residents reviewed received a prompt resolution of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R1) of 3 residents reviewed received a prompt resolution of grievances filed, including documentation of steps taken to investigate the grievance, and corrective actions taken by the facility as a result of the grievance.R1's POA filed three grievances with the facility, and there is no evidence of the grievances being thoroughly investigated or a resolution obtained and shared with the complainant. Findings include: The facility policy and procedure entitled Grievance dated 5-8-91 with review date of 2-21-2024 documents:. Policy: individual, guardian, and/or individual representative will be informed of the process to file a grievance or complaint and the facility's process to make prompt efforts to resolve grievances.Procedure: The facility fosters and environment of direct communication, prompt resolution, and continuous process improvement.B. Formal Grievance:1. All staff has access to the formal Grievance Form. Formal Grievance is to be submitted to the Grievance Officer upon completion.2. Grievance Officer will log all formal complaints onto the Grievance Tracking Log. Grievance Officer will provide a Quality Assurance designee with the written Grievance Form and keep a copy. Quality Assurance designee will assign a manager to complete the Quality Assurance Grievance investigation.3. The assigned manager will investigate the grievance and respond to the individual, guardian, and/or individual representative within five (5) working days, unless further investigation is needed.R1 was admitted to the facility on [DATE], with diagnoses that include hemiplegia and hemiparesis (weakness) following cerebral infarction (stroke) affecting right dominant side, vascular dementia, anxiety, and type 2 diabetes mellitus.R1's most recent Quarterly Minimum Data Set (MDS) assessment completed 4/29/25 documents R1 is frequently incontinent of bladder and bowel, and R1 requires partial assistance for showers, dressing, bed mobility, transfers, and to walk ten feet. R1 has a Brief Interview of Mental Status (BIMS) score of 03, indicating severe cognitive impairment. R1 has an activated healthcare power of attorney (POA). On 7/14/25, at 9:51 am, Surveyor spoke with R1's Power of Attorney (POA)-O via phone call. POA-O stated Life Coach (LC)-C would not help POA-O with renewing R1's Medicaid after POA-O asked LC-C for assistance with the process. POA-O stated this issue has not been resolved.Surveyor reviewed the facility's grievance logs for February to July 2025 and identified three grievances listed for R1. Review of the three Grievance Investigation forms identified LC-C as the assigned investigating individual and the Grievance Officer reviewing resolution.Surveyor reviewed grievance dated 7/2/25 completed by LC-C, which documents POA-O asked for assistance completing Medicaid renewal for R1 and POA-O became upset when LC-C explained LC-C cannot complete renewal. LC-C documented in the grievance investigation that the Medicaid renewal process was discussed with POA-O and R1's granddaughter previously, but POA-O did not want to use R1's granddaughter's assistance completing the Medicaid renewal process. LC-C documented the resolution for the grievance as LC-C will assist with answering questions about the application, but due to POA-O's behavior additional person will be present. No documentation was noted of arranging an appointment with POA-O or having a different staff member assist POA-O with R1's Medicaid renewal application.On 7/14/25, at 1:35pm, Surveyor interviewed LC-C regarding LC-C's role assisting residents with Medicaid applications and renewals. LC-C stated residents and families can work with LC-C to complete the Medicaid application, and LC-C has helped families complete a paper application or a computer application in the past. Surveyor asked LC-C why POA-O was not assisted with completing R1's Medicaid renewal. LC-C replied LC-C offered answering POA-O's questions about the Medicaid application but told POA-O that LC-C was not able to complete the application and was only a supporting role. LC-C stated POA-O has not requested an appointment with LC-C to go over the Medicaid application, and LC-C has not scheduled a meeting due to POA-O having a history of not showing up to previous appointments. LC-C did not offer further information as to why no other attempts were made by LC-C or another designated staff member to assist POA-O with filling out R1's Medicaid application promptly.A nursing progress note dated 6/27/25, documented R1's dentures were reported missing to Registered Nurse (RN)-N and were not able to be located. A grievance was not filed by LC-C until 7/3/25. Upon review of the grievance dated 7/3/25, no staff interviews were completed indicating when R1's dentures were last seen.A nursing progress note dated 7/5/25, documents R1's POA was upset the dentures were missing and the POA was not made aware.On 7/15/25, at 9:47 am, Surveyor interviewed Food Service Director (FSD)-L who stated on 7/5/25, R1's POA approached FSD-L upset that R1's dentures were missing. FSD-L provided Surveyor an email printout dated 7/5/25, at 5:18 pm, notifying LC-C that R1's dentures were missing, and no one notified the POA. A grievance was not filed by LC-C until 7/9/25. Upon review of the grievance dated 7/9/25, no staff interviews were completed indicating when R1's dentures were last seen.On 7/15/25, at 11:46 am, Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B were informed of the above concern.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R1) of 3 residents' care plans reviewed were revised as nee...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R1) of 3 residents' care plans reviewed were revised as needed based on preferences and needs of the resident.R1's care plan was not revised to include interventions for the safe storage of R1's dentures.Findings include:On 7/14/25, at 9:51 am, Surveyor spoke with R1's Power of Attorney (POA)-O via phone call. POA-O stated the facility lost R1's dentures.The facility policy titled Comprehensive Person-Centered Care Plan with implementation date of 7/9/19 and reviewed date of 5/8/25, documents:.Policy: the Comprehensive Person-Centered Care Plan will reflect the individual's needs and preferences to facilitate care.Procedure:A. Within 48 hours after admission: a Baseline Care Plan will be completed and reviewed with Individual and/or Individual Representative.B. Within 21 consecutive days after admission, and in correlation with the Minimal Data Set (MDS), a comprehensive assessment will be completed and a written care plan will be developed based on the individual's history, preferences, and assessments.C. Care Plan shall be reviewed and revised quarterly, upon change of condition, and/or as neededD. Individual and/or Individual Representative and direct care staff will participate in development of the comprehensive person-centered care plan.R1 was admitted to the facility on [DATE], with diagnoses that include hemiplegia and hemiparesis (weakness) following cerebral infarction (stroke) affecting right dominant side, vascular dementia, and anxiety.R1's most recent Quarterly Minimum Data Assessment (MDS) assessment completed 4/29/25 documents R1 requires partial assistance for activities of daily living (ADLs) and has dentures. R1 has a Brief Interview of Mental Status (BIMS) score of 03, indicating severe cognitive impairment. R1 has an activated healthcare power of attorney (POA). R1's care plan documents R1 has an activity of daily living (ADL) performance deficit with the following interventions initiated on 12/19/2024:-remind [R1] to put on dentures every morning-remind [R1] to take out dentures at nightNursing progress note dated 6/27/25, written by Registered Nurse (RN)-N documents: was notified R1's dentures were missing and R1 removed dentures earlier in the day and placed them in a bag with R1's toothbrush. The facility was later able to locate R1's dentures. Nursing progress note dated 7/5/25, documents R1's dentures were reported missing again. The facility was not able to locate R1's dentures.On 7/15/25, at 9:54 am, Surveyor interviewed Certified Nursing Assistant (CNA)-M regarding typical denture management for residents. CNA-M stated dentures can stay in the resident's bathroom or can be kept in the medication cart upon resident or resident's family request. CNA-M stated R1's dentures are kept in R1's bathroom.On 7/15/25, at 12:53 pm, Surveyor shared concerns with NHA-A and DON-B that R1's care plan was not revised to include interventions of how to store R1's dentures overnight, including if they should be kept in R1's room or locked up in the medication cart. No further information was provided to Surveyor.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure 1 (R1) of 3 residents reviewed received the appr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility did not ensure 1 (R1) of 3 residents reviewed received the appropriate treatment and services to maintain the ability to carry out activities of daily living, including mobility and elimination.R1 was not provided assistance walking in hallways or to the bathroom, was not transferred at the highest practicable level, and was not provided toileting care as indicated in R1's care card and care plan.Findings Include:The facility policy titled Safe Individual Handling Program, with implementation date of 2/8/17 and reviewed date of 5/8/25 documents: . Procedure:A. Transfer Assessment1. Individuals will be assessed according to ability per transfer and movement objective criteria. Nursing will perform this assessment in collaboration with therapy as applicable.2. Once the assessment is completed, the appropriate transfer status will be determined.B. Care Plan1. Individual-specific transfer status will be addressed on the Care Plan to include specific equipment type if applicable.2. All staff to transfer according to the Care Plan.R1 was admitted to the facility on [DATE], with diagnoses that include hemiplegia and hemiparesis (weakness) following cerebral infarction (stroke) affecting right dominant side, vascular dementia, anxiety, chronic diastolic (congestive) heart failure, chronic obstructive pulmonary disease, chronic kidney disease, and type 2 diabetes mellitus.R1's admission Minimum Data Set (MDS) assessment completed 1/23/24 documented R1 was frequently incontinent of bladder and occasionally incontinent of bowel, and R1 required partial assistance for showers and upper body dressing, maximal assistance for lower body dressing, partial assistance for bed mobility and transfers, and R1 was unable to ambulate.R1's most recent Quarterly MDS assessment completed 4/29/25 documents R1 is frequently incontinent of bladder and bowel, and R1 requires partial assistance for showers, dressing, bed mobility, transfers, and to walk ten feet. R1 has a Brief Interview of Mental Status (BIMS) score of 03, indicating severe cognitive impairment. R1 has an activated healthcare power of attorney (POA). Surveyor reviewed R1's care plan which documents R1 has an activities of daily living (ADL) self-care performance deficit, with the following interventions initiated 1/17/24: .-encourage the resident to participate to the fullest extent possible with each interaction.Surveyor reviewed R1's care card dated 7/14/25 which documents R1's transfer status as assist of one with 2-wheeled walker and gait belt, to ambulate with R1 to/from the bathroom with assist of one with gait belt and 2-wheeled walker, R1 may ambulate in the hallways with staff with wheeled walker with assist of one and walk with R1 each day in the hallways to maintain [R1's] strength.On 7/14/25, at 1:15pm, Surveyor interviewed Certified Nursing Assistant (CNA)-D regarding R1's transfer and mobility status. CNA-D responded CNA-D did not know R1 was able to walk and has never walked with R1. CNA-D stated R1 usually transferred with a Sara Steady (manual sit-to-stand) lift. Surveyor asked CNA-D how a resident's transfer status would be determined and CNA-D replied it would be found in the resident's care card or therapy would tell staff.On 7/14/25, at 2:32 pm, Surveyor interviewed Certified Occupational Therapy Assistant (COTA)-G regarding how resident transfer status is communicated to staff. COTA-G stated therapy staff lets CNA staff know if someone can walk to the bathroom, but was not clear how it was put into the computer system.On 7/14/25, at 2:53 pm, Surveyor interviewed Physical Therapist (PT)-H and Director of Rehab (DOR)-I on how transfer status is determined for residents. PT-H stated PT or Occupational Therapist (OT) will make an assessment and put the transfer status on the Kardex (care card). PT-H stated the care card for R1documented assist of one for transfers and stated the expectation was for CNA staff to walk with R1 daily.On 7/15/25, at 9:54 am, Surveyor interviewed CNA-M regarding R1's transfer and mobility status. CNA-M stated R1 needs the Sara Steady lift and R1 only walks with therapy.On 7/15/25, at 10:41 am, Surveyor interviewed Nurse Supervisor (NS)-E regarding how a resident's transfer status is determined. NS-E stated the resident's baseline transfer status would be based on hospital paperwork, then therapy or nursing would update the care card or therapy would email NS-E with updated recommendations. NS-E stated aides would look on the care card to see how a resident transfers. NS-E looked at R1's care card and confirmed it documents CNAs should transfer R1 with assist of one with a walker and gait belt, CNAs should walk with R1 to and from the bathroom with a walker and assist of one, and CNAs should walk with R1 each day in the hallways to maintain strength. NS-E confirmed the care card does not state to use a Sara Steady with R1 for transfers. NS-E stated CNA staff would be able to use a Sara Steady lift with a resident on an as needed basis, but a resident's transfer status would only be changed in the care card by therapy or nursing staff.Surveyor reviewed R1's care plan which documents R1 has bladder incontinence with the following interventions initiated 4/1/25:.-the resident uses disposable briefs. Change [every] 2 to 3 hours and as needed (PRN).-check and change [every] 2 to 3 hours and as required for incontinence. Wash, rinse and dry perineum. Change clothing PRN after incontinence episodes.Surveyor reviewed R1's care card which documents the same interventions as above.On 7/14/25, at 9:35 am, Surveyor interviewed CNA-D regarding R1's care routine. CNA-D stated R1 requires total assist for incontinence cares. CNA-D stated R1 will notify staff when she has to go to the bathroom. Surveyor asked if R1 is usually wet in the morning. CNA-D stated NOC (night) shift states R1 refuses and is usually very wet in the morning requiring a linen change almost every day. Surveyor asked CNA-D if R1 was wet with urine this morning. CNA-D stated therapy assisted R1 out of bed this morning, but R1's linens were wet.On 7/14/25, at 9:38 am, Surveyor observed R1 sitting in R1's wheelchair eating breakfast. Surveyor then observed R1's room and the bed did not have linens on and there was a large wet spot in the center of R1's mattress. Surveyor noted a slight urine odor in the room.On 7/15/25, at 9:04 am, Surveyor interviewed Physical Therapist (PT)-H who assisted R1 out of bed on 7/14/25. PT-H confirmed R1 was soaked upon assisting out of bed in the morning on 7/14/2025.On 7/15/25 at 9:54 am, Surveyor interviewed CNA-M who confirmed R1 was soaked upon getting out of bed the morning of 7/15/25.Surveyor reviewed CNA tasks for toileting hygiene and bladder elimination for the last 30 days. Toileting hygiene and bladder elimination tasks were not marked as completed every 2 to 3 hours. Refusals were not documented every 2 to 3 hours on night shift.Surveyor reviewed nurse progress notes and did not note refusals being documented that R1 is refusing check and change during the night.On 7/15/25, at 10:41 am, Surveyor interviewed NS-E regarding R1 refusing incontinence cares at night. NS-E stated NS-E has heard of R1 refusing cares at night. Surveyor asked NS-E what the expectation would be if a resident is refusing cares. NS-E replied NS-E would expect refusals to be documented in the resident's chart, and if it were a pattern or frequent occurrence, the resident's care plan would be updated/revised. NS-E stated the next step would be to have a risks versus benefits discussion with the resident and POA. Surveyor informed NS-E that no risks versus benefits documentation could be located in R1's chart, and no care plan revisions were made to reflect R1 refusing cares at night. NS-E understood this concern.On 7/15/25, at 11:46 am, Surveyor shared concerns with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B that R1's care plan was not being followed by staff regarding R1's transfer status, and CNAs were not aware that CNAs had to walk with R1. Surveyor shared concern that R1 was not being checked and changed per care plan on NOC shift and there was no documentation indicating R1 was refusing cares during NOC shift.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0825 (Tag F0825)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and record review, the facility did not ensure therapy services were provided in a timely manner for 1...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews and record review, the facility did not ensure therapy services were provided in a timely manner for 1 (R1) of 1 resident reviewed for therapy services.R1 received orders to start physical therapy (PT) and occupational therapy (OT) dated 4/29/25. PT and OT services were not initiated until 7/14/25.Findings Include: R1 was admitted to the facility on [DATE], with diagnoses that include hemiplegia and hemiparesis (weakness) following cerebral infarction (stroke) affecting right dominant side, anxiety, chronic diastolic (congestive) heart failure, chronic obstructive pulmonary disease, and type 2 diabetes mellitus.R1's most recent Quarterly Minimum Data Set (MDS) assessment completed 4/29/25 documents R1 requires partial assistance for showers, dressing, bed mobility, transfers, and to walk ten feet. R1 has a Brief Interview of Mental Status (BIMS) score of 03, indicating severe cognitive impairment. R1 has an activated healthcare power of attorney (POA). Surveyor requested a policy and procedure for following physician's order and/or a policy for receiving rehabilitation services when ordered. Nursing Home Administrator (NHA)-A stated the facility did not have this policy or procedure.Surveyor reviewed facility OT discharge summary for R1 dated 12/6/24 stating R1 required the following:-minimal assistance for upper body dressing-contact guard assistance to minimal assistance for toilet transfers-moderate assistance for toileting hygiene and clothing management-moderate assistance for sit to stand transfers-contact guard assistance to minimal assistance for pivot transfers-[R1] may ambulate with 2-wheeled walker with staff assist in room and hallway as toleratedSurveyor noted facility OT discharged services for R1 on 12/6/24 due to highest practical level achieved. Surveyor reviewed facility PT discharge for R1 dated 2/3/25 stating R1 required the following:-contact guard assistance to minimal assistance for bed mobility-moderate assistance for sit to stand transfers-contact guard assistance for pivot transfers-able to ambulate with 2-wheeled walker and assist of one personSurveyor noted facility PT discharged services for R1 on 2/3/25 due to plateau in progress.Surveyor reviewed R1's electronic health record (EHR) and noted a new written order scanned into miscellaneous documents from R1's physician dated 4/29/25 to start PT and OT.Surveyor was unable to locate any progress notes in R1's EHR regarding the new therapy orders received on 4/29/25.Surveyor noted in a progress note written by Nursing Home Administrator (NHA)-A dated 7/11/25, R1's POA would like R1 to do therapy, and NHA-A shared this information with the therapy department.On 7/14/25, at 1:10 pm, Surveyor interviewed R1 who stated therapy saw R1 that morning.On 7/14/25, at 2:53 pm, Surveyor interviewed Physical Therapist (PT)-H and Director of Rehab (DOR)-I regarding the process of receiving new therapy orders, and therapy orders for R1. DOR-I replied the therapy department is usually told of any new therapy orders by the in-house nurse practitioner, but R1 has a doctor outside the facility. DOR-I was informed R1's POA wanted therapy for R1 and DOR-I located the PT and OT order dated 4/29/25 in R1's EMR. Then PT and OT performed evaluations on 7/14/25. Surveyor asked PT-H what R1's level of function was upon evaluation. PT-H responded R1 requires maximal assistance for bed mobility, moderate assistance for transfers, and can ambulate 40 feet with contact guard assistance to minimal assistance with a 2-wheeled walker. DOR-I stated the nurse or nurse manager would put any new orders in the HER and that is how therapy would become aware of new orders. Surveyor asked DOR-I why there was a delay in initiating therapy for R1. DOR-I replied DOR-I takes responsibility for not initiating therapy for R1 after receiving the initial written order on 4/29/2025. DOR-I stated DOR-I was not sure what happened, but when NHA-A stated R1 would like to start therapy DOR-I recalled an order and looked in DOR-I's paperwork and found the written order from 4/29/2025.On 7/15/25, at 10:41 am, Surveyor interviewed Nurse Supervisor (NS)-E regarding the process of receiving new therapy orders for a resident. NS-E stated the floor nurse would take notes from a doctor appointment and transcribe any new orders into the resident's EHR in the physician orders tab. NS-E was not able to locate any new orders in the physician orders tab for PT and OT to start on 4/29/25.On 7/14/25 at 3:30 pm, Surveyor shared concern with NHA-A and DON-B about the delay in therapy for R1 that was ordered on 4/29/2025 but not initiated until 7/14/2025. No additional information was provided as to why therapy services were delayed for R1.
Mar 2025 20 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure 2 (R147 & R350) of 3 residents reviewed with pre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility did not ensure 2 (R147 & R350) of 3 residents reviewed with pressure injuries received the necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection, and prevent new pressure injuries from developing. * R147 developed skin concerns of MASD (moisture-associated skin damage) noted at the facility on 10/28/24. There were no care plan revisions implemented and no comprehensive assessments completed. On 11/04/24, while at the hospital, R147 was found to have an infected sacral wound requiring debridement. After debridement, the wound was classified as a stage 4 pressure injury (PI.) Upon return to the facility on [DATE], the facility failed to comprehensively assess R147's pressure injuries, did not assess the appropriateness of the type of wheelchair cushion and mattress being used, and did not implement interventions to promote healing of PIs. The facility's failure to comprehensively assess and implement an individualized plan of care for R147's pressure injuries created a finding of immediate jeopardy that began on 10/28/24. Surveyor notified the Nursing Home Administrator (NHA)-A, Director of Nurses (DON)-B, and Regional Nurse Consultant (RNC)-N of the immediate jeopardy finding on 2/17/25 at 4:20 PM. The immediate jeopardy was removed on 2/20/25. The deficient practice continues at a scope/severity of D (potential for more than minimal harm/isolated) as the facility continues to implement its action plan and as evidenced by: * R350 was assessed for being at risk for pressure injury. Preventative interventions were not observed being implemented. Findings include: The facility's policy and procedure Pressure Injury Prevention and Managing Skin Integrity dated 12/5/24 documents that preventative measures are put in place to reduce the occurrence of pressure injuries. The procedures include: 2. Identifying Interventions and Care Plan: (a.i.) The care and intervention for any identified skin breakdown or wound is intended to prevent any further advancement of the wound or additional skin breakdown. (a.i.1.) This will be in collaboration with the Interdisciplinary Team regarding the presence of breakdown and the intervention plan. (a.i.3.) The identification of risk factors present or acquired that compromise skin integrity will be considered. (2.b.i.) The Care Plan development will consider: (a.i.2.) Cognitive changes or impairment of the individual. (a.b.3.) Current state of skin integrity and personal hygiene practices of the individual that impact skin health. 3. Skin Checks: (3.a.) Skin check will be done upon admission, readmission or as clinically indicated. 4. Weekly Wound Rounds: (4.a.) Upon identification of abnormal skin findings, a licensed nurse will complete a skin assessment. Individual with abnormal skin concern(s) will be added to weekly wound rounds. (4.b.iii.) Update the Care Plan with any new interventions as applicable. 1.) R147 was readmitted to the facility from the hospital on 3/8/2024, with diagnoses including diabetes, congestive heart failure, and peripheral vascular disease. care plan related to a closed right ankle fracture initiated on 2/6/24 documents under the Goal section: The resident to remain free from skin breakdown due to incontinence and brief use. The initiated date is 2/6/24, and goal date of 3/11/25, and includes these interventions: - 2/6/24 barrier cream as ordered. - 2/6/24 monitor skin for signs of skin breakdown related to incontinence. - 2/15/24 clean peri-area with each incontinence episode. R147's Alternation in Nutrition due to Inadequate Intake care plan dated as initiated on 3/15/24 documents under the Goal section: Weight to stabilize 190 +- 10# (pounds), wound show signs and symptoms of healing, tolerate diet intake of greater than 75%, labs within MD (Medical Doctor) range, and resident will accept supplements: - 3/15/24 provide regular diet, additional protein via prosource twice a day and 6 ounces mighty shake twice a day, meals in dining room, treatment to wounds, confer with wound team, monitor intake, labs, weight, weigh per policy, staff assist/encourage at meals. R147's Quarterly Minimum Data Set (MDS) assessment completed on 9/13/24 documents that R147 had 1 unstageable pressure injury at the time of the assessment and is at risk for the development of pressure injuries. R147 is frequently incontinent of bowel and bladder and requires staff assist with activities of daily living. R147's skin assessment completed by Wound Nurse Practitioner (WNP)-O on 10/28/24 documents: Chief complaint is wound to the right heel, skin tear to left wrist/hand, wounds to R (right) posterior thigh and L (left) buttock. Subjective assessment the Patient is seen resting in bed. Staff report he has new areas of breakdown to buttocks. He denies pain, fevers or chills. He is eating and sleeping well. Medications electronic health record (EHR) reviewed. Diagnoses that could affect wound healing are type 2 diabetes, afib (atrial fibrillation), heart failure (HF), hyperlipidemia, hypertension, (peripheral vascular disease) PVD, hypothyroidism, on Warfarin. Interventions in place are heel offloading with heel offloading boots or pillows as tolerated by patient, turn and reposition every 2-3 hours with assistance as needed, dietary collaboration, physical therapy and occupational therapy (PT/OT) collaboration; Physical Examination: +Right posterior heel (stage 3 pressure ulcer) Full thickness wound measuring 4.5 x 2.5 x 0.1 centimeter (cm). 100% granular tissue. Moderate amount of serous drainage noted, no odor. Peri wound without redness or warmth to indicate infection. Wound status: improving. The Plan: Cleanse with normal saline NS or wound cleanser then apply Hydrofera Blue to the base of the wound, cover with ABD (abdominal) pad and secure with kerlix. Change daily and prn (as needed). Continue offloading with Prevalon Boot. +Right thigh moisture associated skin damage (MASD) Full thickness wound measuring 1.5 x 1.5 x 0.1 cm. 100% granular tissue. Scant serosanguineous drainage. Peri-wound is dry, intact. No sign/symptoms (s/sx) infection. Status is a new area. The Plan is happy butt cream three times a day (TID) and as needed (PRN). +Left buttock (MASD) Full thickness wound measuring 0.5 x 0.8 x 0.1 cm. 100% granular tissue. Scant serosanguineous drainage. Peri-wound is moist, fragile, intact. No s/sx infection. Status is a new area. The Plan is happy butt cream TID and PRN. The Wound Assessment Summary is a pressure ulcer of right heel, stage 3 (not new). The new skin impairment areas are irritant contact dermatitis due friction or contact with other specified body fluids. Reviewed medical records. Discussed plan of care with nurse. Protein supplementation per dietary. Continue aggressive offloading, Prevalon boot to be worn at all times (cannot be used with transfers). Discussed results of X-ray and arterial studies with wife previously. At this time she will think about possible referral to vascular as patient with severe peripheral artery disease (PAD) which will compromise healing. Magnetic resonance imagining (MRI) is also recommended as the X-ray cannot exclude osteo - wife would like to hold off on the MRI at this time and think about getting an MRI in the future. Wound care re-evaluation in 1 week. Surveyor noted that there were new skin impairment areas for R147 that were a result of moisture association that were identified in R147's 10/28/24 assessment. Surveyor noted that there is no documentation of any revisions in the plan of care to promote healing. There were no changes to R147's plan of care for skin impairment and bladder incontinence care despite the new skin impairment areas that were identified in the above assessment. On 2/13/25, at 12:26 PM, Surveyor interviewed WNP-O via telephone. WNP-O assessed R147 on 10/28/24 and did not see any open skin areas. WNP-O stated the skin areas on 10/28/24 were from moisture. WNP-O stated they ordered zinc paste for the moisture areas. WNP-O would expect diligent incontinence care. WNP-O does not personally document in R147's plan of care. WNP-O informed Surveyor that WNP-O was not notified of any open areas prior to 11/4/24. WNP-O informed Surveyor that WNP-O relies on the facility to determine types of wheelchair and air mattresses that residents use for off-loading and pressure relief. Surveyor reviewed WNP-O's wound assessment plans. Surveyor informed WNP-O that there were no documented changes with R147's skin assessment on 10/28/24 and 12/2/24. WNP-O stated there was nothing to change in the plan of care. WNP-O stated R147 can be resistant to positioning and doesn't tolerate turning. WNP-O stated WNP-O goes to various facilities and that WNP-O leaves it up to the facility to determine what type of pressure relief intervention devices are used. Surveyor noted that WNP-O's assessments document just an air mattress (not specifics), continue aggressive off-loading, protein supplement per dietary, and Prevalon boots. WNP-O stated that WNP-O relies on the facility to develop an individualized plan of care. On 2/13/25, at 8:12 AM, Surveyor interviewed Director of Nurses (DON)-B. DON-B stated facility staff observed R147's skin on 10/28/24 with the Wound Nurse. DON-B stated there was not an open area that was observed. DON-B stated facility staff were not aware of an open area before 11/4/24. DON-B stated they would attempt to locate for skin sheets for R147. DON-B provided Surveyor with a Skin Sheet dated 10/15/24. Surveyor noted that there were no Skin Sheet or Skin Evaluations completed between 10/28/24-11/4/24. Despite R147 developing pressure injuries, Surveyor noted that there was no documentation of any changes to R147's dietary plan, no changes to R147's incontinent care/product use, and no changes in R147's turning and repositioning timeframes. R147 went to a scheduled imaging appointment on 11/4/24. At the start of R147's appointment, R147 had a change in condition and was sent directly to the emergency room (ER). While in the ER, a comprehensive assessment was completed. The assessment documented there was a pressure injury on the sacrum of R147 that was odorous, with tan drainage, and appeared infected. R147's hospital records included photographs and pre-debridement measurements of the sacral wound that were 6 cm (centimeters) by 6 cm and staged as a stage 4 pressure injury. The post-debridement assessment documents measurements of 6 cm x 8 cm x 2 cm in the deepest dimension. The assessment documents: Coccygeal ulcer with purulent drainage status post (s/p) debridement - 11/4 superficial coccyx wound culture with multiple organisms isolated and 4+ Bacteroides fragilis group. Acute care surgery consulted for coccyx wound with malodor and necrotic tissue on exam and patient ultimately underwent excisional debridement of sacral decubitus ulcer on 11/5/24; operative note reports tissue from wound bed was excised until healthy bleeding was noted at the wound base; no specimens were collected intraoperatively for culture. 11/14 computed tomography (CT) imaging showed appropriately 3.7 x 3 x 6 cm sacral decubitus ulcer/wound without fluid collection. Inpatient wound care team is following, see photos in chart of wounds. Continue local wound cares regularly. Surveyor noted that from 10/28/24 to 11/4/24 there is no facility documentation related to the sacrum pressure injury discovered on R147 on 11/4/24 in the ER. R147 remained in the hospital for multiple medical reasons and was readmitted to the facility on [DATE]. R147's Admit/Readmit Screener completed on 11/25/24 documents under the Skin section: - Unstageable pressure injury to the right heel measuring 2 cm x 3 cm x .1 cm. - Stage 4 pressure injury to the sacrum measuring 5 cm x 5 cm x 1 cm. Surveyor noted that the Admit/Readmit screener completed on 11/25/24 did not include any characteristics, along with percentages, describing the two wound bed or periwound areas. Surveyor noted that there is no documentation of any revisions that were completed to R147's plan of care. Surveyor noted that R147's pressure injuries were not comprehensively assessed when R147 was readmitted to the facility, as the above Admit/Readmit screener did not include wound bed characteristics, along with percentages or a description of the periwound areas on R147. On 2/13/25, at 7:29 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-R. LPN-R stated that R147 is a PM bath and that the CNAs fill out a bath sheet and the nurse does a skin evaluation at this time and that bath sheets are scanned into the EHR. LPN-R informed Surveyor that LPN-R saw R147 before they left the faciity on [DATE]. LPN-R stated R147 had a small open area on the sacrum, and it was red. LPN-R stated that the facility was putting zinc on the area and LPN-R described the area to look like a straw opening. LPN-R could not recall the wheelchair that was used for transporting R147 before he left. During this interview, R147's spouse was wheeling R147 into the dining room and informed Surveyor that the wheelchair that R147 was currently in was the wheelchair used to transport R147. Surveyor noted that the wheelchair R147 was sitting in had a wheelchair cushion in place. Surveyor was unable to locate any documentation that R147's pressure injuries were assessed until 12/2/24, or 7 days after R147 was readmitted to the facility, one week after R147 was readmitted to the facility from the hospital on [DATE]. R147's comprehensive wound assessment dated [DATE] and completed by WNP-O documents: Return from leave assessment, has wound to right heel and sacrum. Subjective assessment: patient is seen resting in bed, recently returned from prolonged hospitalization. During hospitalization, sacral ulcer was debrided on 11/5. Was treated with intravenous (IV) antibiotics for concern for wound infection during hospitalization. R147 is seen resting in bed today. R147 complains of pain with exam. Staff report no fevers, chills or other concerns today. The current Medications in the EHR were reviewed. The diagnoses that could affect wound healing include type 2 diabetes, afib (atrial fibrillation), HF, hyperlipidemia, hypertension, PVD, hypothyroidism, on Warfarin. Interventions in place are heel offloading with heel offloading boots or pillows as tolerated by patient, turn and reposition every 2-3 hours with assistance as needed, dietary collaboration, PT/OT collaboration. Physical Examination: +Right posterior heel (unstageable pressure ulcer) Full thickness wound measuring 4.5 x 3.5 x 0.1 cm. 80% slough, 20% granular tissue. Moderate amount of serosanguineous drainage noted, no odor. Peri wound without redness or warmth to indicate infection. This was present on readmission. Plan: Cleanse with NS or wound cleanser then apply saline moistened Hydrofera Blue to the base of the wound, cover with ABD pad and secure with kerlix. Change daily and prn. Continue offloading with Prevalon Boot. +Sacrum (stage 4 pressure injury) Full thickness wound measuring 4 x 3.5 x 3.6 cm. 100% granular tissue. Moderate serosanguineous drainage. Peri-wound is moist, fragile, intact. No s/sx infection. This was present on readmission. Plan: Gently pack with saline moistened hydrofera blue. Cover with bordered foam. Change daily and PRN The Summary Assessment is an unstageable pressure injury on the right heel, stage 4 pressure injury on the sacrum, and moderate protein-calorie malnutrition. Reviewed medical records. Discussed plan of care with nurse. Protein supplementation per dietary. Continue aggressive offloading, Prevalon boot to be worn at all times (cannot be used with transfers). Wound care reevaluation in 1 week. Patient with multiple comorbidities and multiple risk factors for developing and worsening of pressure injuries. Interventions consistent with individual needs, goals and standards of care have been implemented. Revisions to interventions were made as appropriate. Wound is considered unavoidable, and patient is at risk for further worsening or development of additional areas. Surveyor noted that there were no revisions to R147's plan of care that individualized pressure relieving interventions to promote healing. Surveyor was unable to locate any documentation of an assessment that described what an appropriate wheelchair cushion for R147 was to be used due to R147's pressure injury development. Surveyor was unable to locate any documentation of an assessment as to what type of air mattress was appropriate for R147 due to R147's pressure injury development. Despite R147 developing pressure injuries, Surveyor noted that there was no documentation of any changes to R147's dietary plan, no changes to R147's incontinent care/product use, and no changes in R147's turning and repositioning timeframes. R147's Significant Change in Status completed on 12/2/24 documents 1 unstageable pressure injury and 1 stage 4 pressure injury present from R147's readmission to the facility. The MDS documents that R147 is frequently incontinent of bowel and bladder and requires staff assist with activities of daily living. R147's Care Area Assessment for Pressure Injuries documents continue with plan of care-ambitious goal to heal wounds. Immediate goal to keep risk in balance and provide interventions to reduce risk. Surveyor noted that there were no revisions to the plan of care for nutrition with the new onset(s) of R147's skin impairments. R147's current wound assessment completed by WNP-O on 2/10/25 documents: +Right posterior heel (stage 3 pressure ulcer) Full thickness wound measuring 1.1 x 1.3 x 0.1 cm. 100% granular tissue. Moderate amount of serosanguineous drainage noted, no odor. Peri wound without redness or warmth to indicate infection. The wound status has improved. There is no change in the plan of care. +Sacrum (stage 4 pressure injury) Full thickness wound measuring 3.5 x 2.8 x 2.5 cm. Undermining 9-2, 2 cm @ 12 o'clock. 100% granular tissue. Moderate serosanguineous drainage. Peri-wound is moist, fragile, intact. No s/sx infection. The wound status has declined. There is no change in the plan of care. On 2/10/25 at 9:52 AM, Surveyor observed R147 lying in bed. R147 was on their back with the bed in a semi-Fowler_position (head of bed elevated 30-45 degrees.) R147 was on a low air loss mattress set at 10-minute cycles. The bed coverings were over R147's feet. Per the facility pressure injury list that was provided to Surveyor, along with the roster matrix, R147 was reported to have a stage 3 and stage 4 pressure injury. 10 On 2/13/25 at 8:20 AM, Surveyor interviewed R147's Power of Attorney for Healthcare (POAHC)-S. POAHC-S stated R147 had a very small area on their bottom at the facility. POAHC-S stated staff used zinc on it. POAHC-S stated the facility should have treated R147's open area before it got bigger. POAHC-S stated R147 used their current wheelchair for transport and that there is not another wheelchair used by R147. Surveyor observed R147 in his wheelchair in the dining room and Surveyor observed the wheelchair to have a cushion in place. On 2/13/25, at 9:56 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-Q. CNA-Q informed Surveyor that CNA-Q recalls that R147 had a small open area on the buttocks. CNA-Q stated that R147 is a check and change for incontinence. CNA-Q stated R147 can use the urinal at times and ask for a bed pan. CNA-Q could not recall any changes in the air mattress or wheelchair cushion of R147. On 2/11/25, at 10:30 AM, Surveyor interviewed Registered Nurse (RN)-I who completes resident weekly wound assessments with WNP-O. RN-I stated RN-I was on maternity leave from 9/12/24 to 12/10/24. RN-I became the facility's wound nurse when she returned on 12/10/24. RN-I informed Surveyor that with new admissions and readmissions, staff complete the screener information, and that a physical skin check is completed by the admission nurse or floor nurse. RN-I stated that nursing staff will get the discharge orders for any skin concerns and that at the end of the week, RN-I reviews the documentation for wound concerns. RN-I stated that residents with wounds are added to the weekly wound rounds that are completed on Monday with WNP-O. RN-I stated WNP-O documents in the progress notes and that they take a picture of the wounds and generate it into the Point Click Care Skin Evaluation (part of the EHR). RN-I stated that WNP-O documents the initial wound assessment and that RN-I finishes it up. RN-I informed Surveyor that the admission/floor nurse only measures the wounds and makes sure that a treatment is in place. RN-I stated that the admission/floor nurses also put in the initial care plan for any new or readmitted resident. RN-I stated that when a new open skin area on a resident develops, RN-I would update the care plan for that resident. RN-I stated that the facility has weekly meetings to review the plan of care of residents and that all nursing staff can go into the system to update the plan of care for a resident. On 2/11/25, at 2:20 PM, Surveyor observed R147 receive wound care by Assistant Director of Nurses (ADON)-G and Nurse Extern NE-P. R147 was in bed and R147's room had a strong unpleasant odor. The ADON-G is not familiar with the development of R147's pressure injuries. The Nurse Extern (NE)-P assisted in the positioning of R147 in bed. R147 had pressure relief heel boots on, and the air mattress was set to low air loss at 10-minute cycles. Surveyor observed the pressure injury treatment to the right heel was completed as ordered and correlated with wound assessment. The sacrum wound dressing was saturated with urine and drainage. The dressing date was smeared due to the extent of saturation. There was an unpleasant odor. R147 had an incontinence brief on in bed. ADON-G completed the wound treatment as ordered to the sacrum. ADON-G and NE-P provided incontinence care and changed R147's brief. ADON-G stated they had not seen R147's pressure injuries prior to completing the wound treatments. ADON-G is also the Unit Manager for R147. ADON-G stated that residents have weekly skin checks with baths and that skin evaluations are completed and scanned into the EHR. On 2/13/25, at 1:39 PM, Surveyor interviewed Registered Dietitian (RD)-DD. RD-DD stated they have started, and stopped, nutritional supplements for R147 due to weight changes. RD-DD stated the company had a brand change in their protein supplements. RD-DD informed Surveyor that RD-DD has assessed R147's protein needs and feels they are being met. RD-DD stated RD-DD did not change anything when R147 returned from the hospital on [DATE] with a stage 4 pressure injury. RD-DD stated R147 did not receive any additional vitamin supplements. RD-DD stated there has been no discussion about vitamins and minerals for wounds for R147. RD-DD informed Surveyor that R147 is already on a multivitamin. Surveyor noted that there were no changes in R147's nutritional management care plan despite R147 developing pressure injuries. WHEELCHAIR CUSHION INTERVENTION On 2/13/25, at 11:18 AM, Facility Service Manager (FSM)-L provided Surveyor the manufacturer recommendations for the wheelchair cushion that is in R147's wheelchair. The wheelchair cushion used by R147 is an Express Comfort Foam Flat. The product information documents it is for comfort and support. The product information does not document use for a stage 4 pressure injury. On 2/17/25, at 8:01 AM, Surveyor interviewed ADON-G about R147's wheelchair cushion. The ADON-G stated the wheelchair cushion is probably from physical therapy. On 2/17/25, at 9:06 AM, Surveyor interviewed Rehab Director (RD)-T. RD-T stated the wheelchair cushions don't necessarily come from therapy. RD-T informed Surveyor that there is a closet where anyone can take one to use. RD-T stated they will look for an assessment for the wheelchair cushion used in R147's wheelchair. On 2/17/25, at 9:45 AM, RD-T informed Surveyor that therapy does not have an assessment on the wheelchair cushion currently used by R147. On 2/17/25 at 10:02 AM, Surveyor interviewed WN-I. WN-I stated they do not coordinate, or place, the wheelchair cushions used by residents. Surveyor was unable to locate any assessment that described what an appropriate wheelchair cushion for R147 was to be used due to R147's pressure injury development. AIR MATTRESS INTERVENTION On 2/17/25, at 8:01 AM, Surveyor interviewed ADON-G. ADON-G stated the air mattress is programmed by the delivery company. ADON-G stated that the facility does not program the air mattress. On 2/17/25 at 8:24 AM, ADON-G shared with Surveyor that the air mattresses in the facility are programmed by the delivery company. On 2/17/25, at 9:04 AM, ADON-G stated R147's current air mattress was delivered on 8/16/24. The ADON-G provided Surveyor the company invoice of the air mattress delivery. On 2/17/25, at 9:14 AM, Surveyor called the air mattress Contractor-U regarding R147's air mattress. Contractor-U informed Surveyor that upon delivery, they just input the weight of the resident. Contractor-U stated the air mattress delivery staff do not program the minute cycles or anything else. Contractor-U stated the default weight is 150 pounds if there was no weight provided. On 2/17/25 at 10:02 AM, Surveyor interviewed WN-I. WN-I stated they are not involved in setting up air mattresses for residents. WN-I stated that floor staff are supposed to make sure that air mattresses are on and functioning correctly. R147 documented weights in the EHR are: - 8/25/2024: 233.0 Lbs. - 12/1/2024: 189.5 Lbs. - 1/15/2025: 219.4 Lbs. - 2/5/2025: 200.2 Lbs. Surveyor noted that R147's weights have fluctuated. Despite the weight changes in R147, Surveyor was unable to locate any documentation that R147's air mattress was adjusted to accommodate R147's weight changes. Despite R147 developing pressure injuries, Surveyor noted that there was no documentation of any changes to R147's dietary plan, no changes to R147's incontinent care/product use, and no changes in R147's turning and repositioning timeframes. Surveyor was unable to locate any assessment of what type of air mattress was appropriate for R147 due to R147's pressure injury development. Surveyor noted that there were no revisions to R147's plan of care on 10/28/24 when R147 had increased skin moisture. Surveyor was unable to locate any documentation prior to 11/4/24 that R147's stage 4 pressure injury was assessed and treated by the facility. Surveyor was unable to locate a comprehensive pressure injury assessment upon R147's return to the facility on [DATE]. Surveyor noted that a comprehensive pressure wound assessment was completed 7 days after R147 was readmitted to the facility. Surveyor noted that R147's nutritional management did not change despite R147 being readmitted to the facility with a newly acquired stage 4 pressure injury. Surveyor noted there is no documentation of R147's refusing preventative turning and or repositioning. Surveyor was unable to locate any documentation of revisions to R147's turning/positioning timeframes with R147's onset of pressure injury and increased skin moisture. The facility's failure to comprehensively assess and implement an individualized plan of care for R147's pressure injuries led to serious harm for R147, thus leading to a finding of immediate jeopardy that began on 11/4/24. Surveyor notified the Nursing Home Administrator (NHA)-A, Director of Nurses (DON)-B and Regional Nurse Consultant (RNC)-N of the immediate jeopardy finding on 2/17/25 at 4:20 PM. The immediate jeopardy was removed on 2/20/25, when the facility completed the following interventions: - Resident continues to reside in facility and has resolving pressure injury to right heel and stable stage four PI to sacrum - goals of care are currently being met. - Skin sweep completed 2/17/25 to ensure all skin altercations have been identified, documented and have appropriate treatments and interventions in place. - Care plan sweep completed by 2/19/25 to ensure all interventions are individualized (guided by skin sweep results). - All staff educated on standard skin protocol before next shift to work. This includes skin integrity monitoring and change expectations for nurses, aides, dietary and therapy. - All licensed nurses educated on standard skin protocol, and comprehensive wound documentation expectations - including upon admit and recognition of a new skin altercation the licensed nurse will: alert provider and obtain any needed treatment orders, document comprehensive skin observation, interventions to be placed and documented as appropriate for resident, update DON or designee, update POA if applicable; and complete Risk Management for any new skin altercation - before next shift to work, competency quiz to validate understanding. - All nurse managers educated on PI (pressure injury) CEP and comprehensive wound system- this will include daily in stand-up clinical leader to review progress notes, RM, 24 hours boards to ensure all new skin altercations addressed appropriately including assessment and implementation of support surface, along with update to RD and wound team, to ensure compliance of F686. Education provided on 2/18/2025. - Facility skin sweep done by midnight 2/17/25. - All skin care plans updated and individualized per skin sweep observations completed by 2/20/25 which included support surface assessments and updates. - Weekly comprehensive wound rounds to continue with RN and NP. - Skin care plans will be reviewed weekly with clinical IDT focus meeting to ensure support surface interventions, and weekly wound rounds to validate appropriate support surfaces in place. - Standard Skin Protocol reviewed and updated 2/17/25. - Skin policy and procedure reviewed. - Updated and reviewed citation with Medical Director. - DON or designee will audit five residents weekly for comprehensive skin system compliance. Results to QAPI (Quality Assurance and Performance Improvement). The deficient practice continues at a scope/severity of D (potential for more than minimal harm/isolated) as evidenced by the following: 2.) R350 was admitted to the facility on [DATE] with diagnoses that include Alzheimer's disease, Dementia, Pressure ulcer of right buttock, and Pressure ulcer of left heel. R350's admission Minimum Data Set assessment was in the process of being completed. R350's Brief Interview for Mental Status (BIMS) assessment dated [DATE], documents a score of 4, indicating that R350 is severely cognitively impaired. R350's admission Section GG assessment dated [DATE], documents R350 requires substantial/maximum assist for bed mobility and R350 is dependent for transfers. R350's Braden Scale Assessment used for predicting pressure ulcer risk dated 2/6/25, documents that R350 is at risk for pressure injuries. R350 has an activated Power of Attorney (POA). R350's hospital Wound/Skin Nurse Specialist Consult note dated 2/3/25 documents, in part: [R350] has a full thickness, stage 3 pressure injury to right buttock that measures 8 x 8 x 0.1 centimeters (cm) and a stage 1 pressure injury to R350's left heel that measures 2.5 x 2.5 cm. R350's Hospital Discharge (D/C) summary dated 2/6/25 documents, in part: . discharge diagnoses: Pressure ulcers . You need to follow wound care instructions . Wound Care treatment to [Right] buttock: 1. Cleanse wound with Puracyn Plus, saturate gauze and soak 5 minutes. 2. Pat dry with gauze. 3. Apply 3M Cavilon barrier to peri-wound skin. 4. Apply [NAME] Tul A over wound. 5. Cover with Sacral Mepilex. [Registered nurse (RN)] to assess wound and change dressing three times a week. [NAME] dressings with date applied. Wound Care treatment to heels: 1. Cleanse wound with Puracyn Plus, saturate gauze
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R297) of 13 residents received treatment and care in accord...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure 1 (R297) of 13 residents received treatment and care in accordance with professional standards of practice, the comprehensive person centered care plan and the residents choice. * R297 was admitted to the facility on [DATE] with an order to the left shin which continued until 8/1/24. There is only one skin assessment of this area dated 5/25/24. On 7/22/24 Advanced Practice Nurse Prescriber-FFF progress note documents two dressings on R297 left lower extremity. There are no skin assessments of R297's left lower extremity as to why dressings were applied. On 7/28/24, R297's left forearm was identified as being bruised and red with an indentation from R297's watch being too tight. On 8/1/24 R297's left forearm skin integrity changed from redness to scabbing. There is no skin assessment when R297's skin integrity changed. On 8/13/24 R297's experienced a change of condition which was not comprehensively assessed. Documentation of R297's meal intake for lunch was 0 to 25% which was the first time in the previous two weeks R297 ate only 0 to 25%. Licensed Practical Nurse (LPN)-H indicated when she came on duty R297 was in bed covered with a lot of covers which was unusual for R297 as he was usually rolling around. On 8/13/24 at 3:03 p.m., Nursing Student-CCC created an order for a UA (urinalysis). There is no assessment, including a RN assessment, no vitals signs for R297 prior to this order being created as to why this order was obtained. Approximately three hours later vital signs were obtained for R297 which revealed a temperature of 102.8 F with AMS (altered mental status). Even though R297 had an order for acetaminophen 650 mg (milligrams) every four hours for fever, this medication was not administered to R297 prior to being transported to the hospital. On 8/13/24 at 6:00 p.m., an ambulance company arrived and transported R297 to the hospital. R297 was admitted to the hospital for sepsis, UTI (urinary tract infection). Findings include: The facility's policy titled, Change of Condition and Provider Notification and last reviewed on 8/10/23 under Procedure documents 1. Change of Condition a) Change of Condition (COC) is a deviation from an individual's baseline in physical, cognitive, behavioral, or functional status. Clinically important means a deviation that, without intervention, may result in complications or death. 2. Assessment a) Licensed nurse is involved in the assessment process and contribute to the collection of the data base, the planning of interventions and evaluation of individual's response to condition change. b) A licensed nurse is to complete the initial assessment, and follow-up evaluation as indicated by the complexity and stability of the individual's condition. c) Change of Condition Assessment shall be reviewed by Registered Nurse. 1.) R297 was admitted to the facility on [DATE] with diagnoses that include depression, benign prostatic hyperplasia, urinary retention, diabetes mellitus, peripheral vascular disease, congestive heart failure, anxiety, and Alzheimer's Disease. R297's POA (power of attorney) was activated on 4/1/22. R297's admission MDS (minimum data set) with an assessment reference date of 5/31/24 has a BIMS (brief interview mental status) score of 7 which indicates severe cognitive impairment. R297 is assessed as requiring set up for eating, supervision or touch assistance for toileting hygiene, independent for roll left & right, and partial/moderate assistance for chair/bed to chair transfer & toilet transfer. R297 has an indwelling catheter and is always continent for bowel. R297 is assessed as not having any pressure injuries, other ulcers, wounds and skin problems. Application of non surgical dressings (with or without topical medications) other than to feet is checked yes R297's impairment to skin integrity care plan initiated 5/24/24 & revised 5/25/24 documents under the intervention section: Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate and any other notable changes or observations. Initiated 5/24/24 & revised 5/25/25. Monitor/document location, size and treatment of skin injury. Report abnormalities, failure to heal, s/sx of infection, maceration etc. to physician. Initiated 05/24/2024 & revised 5/25/24. R297's nurses note dated 5/24/24 at 22:46 (10:46 p.m.) written by Director of Nursing (DON)-B documents: New admit. resident alert and oriented able to make his needs known to staff. skin warm and dry. abd. (abdomen) soft and non tender with + (positive) BS (bowel sounds) x (times) 4 quads. (quadrants) LCTA. (lungs clear to auscultation) no cough or sob (shortness of breath). no s/s (signs/symptoms) of hypo/hyperglycemia. assist with adls (activities daily living) and transfers. no c/o (complaint of) pain or discomfort. R297's admit/readmit note dated 5/25/24 at 01:07 (1:07 a.m.) written by Registered Nurse (RN)- BBB documents Skin: Skin Color: Normal. Skin Temperature: Warm R297's physician orders dated 5/25/24 documents cleanse left shin with n/s (normal saline) foam border drsg (dressing) every evening shift every Mon (Monday), Wed (Wednesday), Fri (Friday) for wound care. R297's admit/readmit screener dated 5/25/24 under the skin integrity section documents under site 42) left lower leg (front), type documents abrasion and length 0.2, width 0.3, and depth 0.1. There is no further assessment of the left lower leg front and the treatment to R297's left shin continued until 8/1/24. APNP (Advanced Practice Nurse Prescriber)-FFF's note dated 7/22/24 under history of present illness documents [R297's name] 82 Y (year) male is seen in follow up day for increased LLE (lower leg edema). [R297's first name] is seen today in his room. His wife is at the bedside. She is concerned that he has some increased LLE (left lower extremity) edea sic (edema). He does have an order for prn (as needed) Bumex. She is also concerned that he is scratching at his legs. He has multiple scratch marks on his LLE. Some are bleeding. There are two dressings covering areas that were bleeding. His wife is concerned that he will develop open sores/infections from scratching as that has happened in the past. Under exam for skin documents scratch marks on BLE (bilateral lower extremities), some areas of bleeding on LLE (left lower extremity). Under medical decision making documents BLE statis dermatitis Start clotrimazole cream daily x (times) 14 days then Eucerin daily. Surveyor noted there is no assessment R297's left lower extremity when the two dressings were applied which is identified in APNP-FFF's note dated 7/22/24 nor is there any documentation as to when these dressings were applied. Surveyor noted there are no skin assessments of R297's left lower extremities, other than the admission/readmission screen on 5/25/24, while R297 resided in the facility. R297's nurses note dated 7/28/24 at 21:08 (9:08 p.m.) written by Nursing Student-CCC documents Resident left arm is bruised and red with indication of his watch being too tight on wrist. it appears to be red no edema but look irritated and raw resident stated that he is not in pain. Surveyor was unable to locate a Registered Nurse (RN) assessment of this area when it was identified. R297's nurses note dated 7/29/24 at 05:27 (5:27 a.m.) written by Licensed Practical Nurse (LPN)-H documents Bruise on resident left arm still remains with a purplish color. Resident has no complaints of pain or discomfort. R297's wound care initial evaluation dated 7/29/24 by Wound Nurse Practitioner-O under physical examination documents Left wrist No open wounds noted- area with bruising consistent with shape of a watch. Leave area open to air, avoid wearing watch until bruising resolves. Monitor closely for breakdown. Under assessment documents Traumatic ecchymosis of left wrist. R297's nurses note dated 7/29/24 at 13:03 (1:03 p.m.) written by Director of Nursing (DON)-B documents resident seen by wound GNP for area to LT (left) wrist. no noted pressure injuries to LTV. wrist, area with redness from indentation from wrist watch, wrist to be monitored for changes, watch removed and taken home by wife. R297's nurses note dated 7/31/24 at 00:14 (12:14 a.m.) written by Nursing-DDD documents we continue to monitor for redness to (AL) arm. Redness still remains. Resident denies any pain or discomfort. No bleeding or drainage noted. resident denies area itches. Will continue to monitor. R297's nurses note dated 8/1/24 at 03:17 (3:17 a.m.) written by LPN-EEE documents generalized scabbing of LTV. forearm. no c/o (complaint of) pain when asked. no s/s (signs/symptoms) of infection. T (temperature)96.9. There is no assessment of R297's left arm when R297's skin integrity changed from redness to scabbing. R297's nurses note dated 8/1/24 at 21:09 (9:09 p.m.) written by Nursing Student-CCC documents AL (left) forearm scabbing no s/s of infection or drainage. No c/o of pain or discomfort. R297's nurses note dated 8/4/24 at 00:23 (12:23 a.m.) written by Nursing-DDD documents resident left arm is scabbing. no complaints of any pain or discomfort. no itching noted. will continue to monitor. R297's nurses note dated 8/11/24 at 05:08 (5:08 a.m.) written by LPN-H documents Resident was scratching his left lower legs and reopen scabs that were already there. Leg was clean with NS (normal saline) and bf/b (foam border) was applied to area. Surveyor noted there is no assessment of this area and that there are no nursing notes dated 8/12/24. On 8/13/24 there is an order for USA - urinalysis one time only for UT (urinary tract infection). This order was created by Nursing Student-CCC on 8/13/24 at 15:03 (3:03 p.m.). There is no assessment for R297 as to why this urinalysis was ordered nor are their any vital signs prior to this order being created. Surveyor noted under the weights/vital tab on 8/13/24 at 17:52 (5:52 p.m.) R297's temperature was 102.8 F oral, blood pressure 145/70, pulse 55 bpm (beats per minute), and oxygen sats were 91% on room air. R297's respiratory rate was not obtained. The ambulance report documents: received 8/13/024 18:00:44 (6:00 p.m. & 44 seconds), dispatched 8/13/2024 18:00:57 (6:00 p.m. & 57 seconds) at patient 8/13/24 18:18:45 (6:18 p.m. and 45 seconds), transport 8/13/24 18:38:12 (6:38 p.m. and 12 seconds) and at destination 8/13/24 18:41:49 (6:41 p.m. and 49 seconds). The narrative documents [Ambulance company & Number] dispatched with lights and sirens to the listed nursing facility for an 82 y/o (year old) male with an altered mental status. Dispatch notes state not acting himself. Crew donned proper PPE (personal protective equipment) prior to patient contact. When arriving on scene we find our patient lying in bed with his wife at this side. His wife states the patient has been sleeping all day, has a fever, is weak and is hurting from the neck down. She states he has a history of a CVA (cerebral vascular accident) x2 (March 3rd and March 8th). She denies any falls or other trauma. Upon patient contact he presents as alert, A & O (alert and orientated) x 3 which is his baseline due to dementia, pale skin color and unlabored respirations. Patient also feels warm to the touch. Patient states he feels weak today and generally unwell. He states he is having lower back pain as well. He explained to EMS crew that he attempted to stand today to get out of bed and was unable to do so. He states he has a headache and that his vision went out for a few moments this morning. Stroke scale is performed and found to be positive at this time in patient only having a headache. No vision disturbances, facial droop, slurred speech, unsteady gait or unilateral weakness are noted at this time. At this time he is transferred onto EMS cot via draw sheet method and placed in positron of comfort. Baseline set of vitals are obtained and patient is found to be slightly tachycardic and hypoxic. Patient denies any shortness of break at this time. He is placed on 4L (liters) continuous oxygen via nasal cannula, secured x5 with safety straps and loaded in the ambulance. Once in the ambulance an oral temperature is obtained and found to be 102.9. Blood glucose is obtained and noted to be 81. 12-Lead EKG is perform and found to read sinus tachycardia. EKG is transmitted to receiving emergency department. SPO2 is noted to have increased with oxygen therapy. Additional vital signs are obtained and found to remain similar to initial set; with SPO2 having increased. Patient care report is called into receiving emergency department with an ETA (estimated time arrival) of 3 minutes. At this time transport began. R297's nursing note dated 8/13/24 at 21:49 (9:49 p.m.) written by LPN-H documents: Resident was sent out to hospital per POA (Power of Attorney) requested. MD (Medical Doctor) was informed of patients transfer. patient and an fever of 102.8 with altered mental status. Writer called [hospital initials] ER (emergency room) to get an update and patient was admitted to hospital for an UTI (urinary tract) and high fever. R297's physician orders included Acetaminophen Tablet 325 mg (milligram) Give 2 tablet by mouth every 4 hours as needed for elevated temperature; pain. Surveyor noted R297 did not receive this medication when his temperature on 8/13/24 at 17:52 (5:52 p.m.) was 102.8 degree Fahrenheit. Surveyor reviewed R297's amount eaten from 7/30/24 to date of discharge on [DATE]. Surveyor noted until 8/13/24 R297 ate 76-100% of his meals with the exception of breakfast on 8/6/24 & 8/9/24 and dinner on 8/12/24 when R297 ate 51-75% of his meals. On 8/13/24 two meals are documented as 0-25%. The eINTERACT Change in Condition Evaluation - V 5.1 dated 8/13/24 under status documents errors. The eINTERACT Transfer Form V5 dated 8/13/24 under status documents in progress. The hospital ED (emergency department) care time line dated 8/13/24 documents at 18:45:58 (6:45 p.m and 58 seconds) Arrival Complaint form [Facility's name] with AMS (altered mental status); fever of 102.8 not treated. The ED triage notes dated 8/13/24 at 18:49:25 (6:49 p.m. and 25 seconds) documents Patient arrives from [Facility Name] with complaint of fever and generalized weakness that started yesterday. Vitals at 18:50 (6:50 p.m.) documents 102.2 °F (39 °C) 108 24 167/78 86 % 81.6 kg (180 lb). The ED provider note dated 8/13/24 at 2051 (8:51 p.m.) documents History Chief Complaint Patient presents with Fever. HPI (history present illness) [AGE] year-old gentleman with past medical history of dementia presents emergency department today with a chief complaint of altered mental status Symptoms started earlier today in the facility reports he has been less active than usual. His wife came to visit him and noticed that he was warm to the touch. Has had prior UTIs as well as pneumonia. On arrival the patient is febrile and unable to provide any additional history and denies any pain or radiation of pain. Additional history limited to secondary to dementia. 2101 (9:01 p.m.) admitted for sepsis, UTI. The ED Notes Nursing admission Handoff Report at 22:06:10 (10:06 p.m. and 10 seconds) documents Admitting diagnosis: Urinary tract infection with hematuria, site unspecified. The hospital infectious diseases consult dated 8/14/24 under Assessment/Medical Decision Making documents 82 Y male Alzheimer's dementia, COPD, T2DM who presented on 8/13/2024 with high fevers and confusion beyond baseline in addition to hypoxemic respiratory failure. Blood cultures obtained on arrival resulted as MRSA within 12 hours of collection. ID consulted for further evaluation. Exam significant for severe midline low back pain. I am concerned this is a result from MRSA bacteremia. Will order MRI T/L (thoracic/lumbar) spine with contrast to evaluate for osteodiscitis/epidural abscess which may require surgical evaluation. Will order TTE (transthoracic echocardiogram). Will order CT (computed tomography) chest without contrast due to concern for MRSA seeding lungs. Can stop ceftriaxone and azithromycin and continue vancomycin for now. Will follow repeat blood cultures. ID will follow. #Community-onset MRSA bacteremia #New onset back pain #Acute hypoxemic respiratory failure #T2DM #Bilateral LE wounds. The hospital physician death summary note dated 8/20/24 documents Death Summary [R297's name] was pronounced dead at 1908 (7:08 p.m.) on 8/20/24 Primary cause of death: MRSA (methicillin resistant staphylococcus aureus) Bacteremia. Secondary Cause of death: Sepsis secondary to cystitis. Tetiary cause of death: acute hypoxemic respiratory failure. On 2/14/25, at 1:27 p.m., Surveyor interviewed Advanced Practice Nurse Prescriber (APNP)-FFF regarding R297 on the telephone. Surveyor asked APNP-FFF if she was aware of R297 scratching his legs. APNP-FFF replied I think so and explained R297 had been at the facility one or two times prior for subacute and had this kind of behavior before. Surveyor informed APNP-FFF her 7/22/24 note documents two dressings covering areas that were bleeding and inquired if she ordered these dressings. APNP-FFF informed Surveyor she's honestly not sure. Surveyor informed APNP-FFF R297 had a change of condition on 8/13/24 and asked APNP-FFF if she assessed R297 on this date. APNP-FFF informed Surveyor she was not in the building but remembers a phone call or text about an elevated temperature. Surveyor asked APNP-FFF if she remembers what time the facility contacted her. APNP-FFF replied want to say late afternoon or evening. Surveyor asked if she gave any instructions to the nurse. APNP-FFF informed Surveyor she remembers asking her to obtain a UA and honestly doesn't recall if there was any blood work associated with the UA. Surveyor asked if she was notified R297 was being transferred to the hospital. APNP-FFF replied yes. Surveyor asked on 8/13/24 APNP-FFF if she wrote a note on the day R297 was discharged . APNP-FFF replied I wouldn't of written a note because I didn't do a visit. On 2/17/25, at 9:56 a.m., Surveyor interviewed Licensed Practical Nurse (LPN)-WW, who worked the day shift on 8/12/24 & 8/13/24, regarding R297 on the telephone. Surveyor asked LPN-WW if she remembers being informed of R297 not feeling well or having a fever prior to R297 being transferred to the hospital. LPN-WW replied I can't recall explaining it was so long ago. LPN-WW informed Surveyor R297 was usually okay, didn't have many issues. Surveyor asked LPN-WW if he had any skin impairments on his legs. LPN-WW informed Surveyor R297 had scratches and thought he had cream some time and a bandage with dressing. Surveyor asked LPN-WW if she ever did a treatment for R297. LPN-WW replied of course I did and informed Surveyor she thought it was just allevyn, didn't think he had any kerlix wrap. LPN-WW informed Surveyor it's been awhile and so many people come and go. On 2/17/25, at 10:18 a.m. Surveyor interviewed LPN-H, who worked the evening shift on 8/12/24 & 8/13/24, regarding R297. LPN-H informed Surveyor she sent R297 out on her shift. LPN-H explained R297 had a 100 and something fever and spoke to the NP who decided to send R297 out. LPN-H informed Surveyor she probably came to the facility around 1:30 p.m. and around 2:00 p.m. she saw R297 was in bed with a lot of covers over him he was not himself. LPN-H explained R297 was usually up talking, rolling around, and his wife said he wasn't feel good. LPN-H informed Surveyor she was informed R297 didn't eat breakfast or lunch today. Surveyor asked LPN-H when she took R297's vitals. LPN-H replied she has no clue as the med tech took vitals first as R297 is on Midodrine that was scheduled at 3:00 p.m. LPN-H informed Surveyor when she took R297's temperature it was high, she talked it over with the wife and reached out to the NP who was agreeable to send R297 out. Surveyor asked LPN-H if she assessed R297's respiratory rate or listened to his lung sounds. LPN-H replied no I didn't I went off temperature &altered mental status. He wasn't being himself that's what I reported to the NP I was going to send him. Surveyor asked LPN-H if she called 911 or [Name of] ambulance. LPN-H informed Surveyor she thinks she sent R297 out by [Name] ambulance company. LPN-H informed Surveyor R297 had an elevated temperature and altered mental status, it wasn't like a seizure or heart attack. LPN-H informed Surveyor the ambulance came pretty quickly. Surveyor asked LPN-H how long she thought it took the ambulance to arrive at the facility. LPN-H replied maybe 20 minutes. Surveyor asked LPN-H if she contacted a Registered Nurse. LPN-H replied no. Surveyor asked LPN-H if any of the Certified Nursing Assistants (CNA) reported anything to her about R297. LPN-H replied no and stated she didn't think a CNA went in R297's room. Surveyor informed LPN-H Surveyor noted an order for a UA and asked if she received this order from the NP. LPN-H informed Surveyor she didn't create so Nursing Student-CCC probably got the order. LPN-H informed Surveyor she doesn't remember that order. On 2/17/25, at 12:59 p.m., Surveyor interviewed Nursing Student-CCC on the telephone regarding R297. Nursing Student-CCC worked the evening shift on 8/13/24. Surveyor asked Nursing Student-CCC if she received anything in report regarding R297. Nursing Student-CCC informed Surveyor she didn't get report and was guessing the past couple of days he was ill. Nursing Student-CCC informed Surveyor R297 wasn't himself that's why she sent him out. Surveyor asked Nursing Student-CCC if she took R297's vital signs. Nursing Student-CCC informed Surveyor she took vital signs when starting med pass and again when R297 was sent out. Nursing Student-CCC informed Surveyor his temperature was really high that's what made her send R297 out. Surveyor asked Nursing Student-CCC if she called APNP-FFF. Nursing Student-CCC replied yes. Nursing Student-CCC informed Surveyor she was actually working under another nurse and there were two of them. Surveyor asked Nursing Student-CCC if the nurse was LPN-H. Nursing Student-CCC replied yes and said she (LPN-H) was kind of doing everything as she just graduated & was fresh out of school. Nursing Student-CCC informed Surveyor she was working under LPN-H and remembers bits and pieces. Surveyor informed Nursing Student-CCC Surveyor noted she created an order for a UA. Nursing Student-CCC informed Surveyor R297 wasn't himself, he wasn't urinating or anything. Surveyor asked if she spoke to APNP-FFF or did she text her. Nursing Student-CCC informed Surveyor she believes LPN-H called her. Surveyor asked Nursing Student-CCC if she spoke to any RN about R297's change of condition. Nursing Student-CCC informed Surveyor she's pretty sure LPN-H communicated with the DON and didn't think there was an RN in the building. Surveyor asked Nursing Student-CCC if any of the CNAs reported anything to her about R297. Nursing Student-CCC replied no not that I recall. Surveyor asked Nursing Student-CCC how she was aware R297 was not urinating. Nursing Student-CCC informed Surveyor she can't recall and doesn't know if LPN-H told her but she remembers something in that nature and thinks R297 told her he wasn't able to go. LPN-H informed Surveyor this is the first time she has sent a patient out. On 2/17/25, at 1:50 p.m., Surveyor interviewed Director of Nursing (DON)-B and asked what the expectation is if a resident has a change of condition and the nurse on the floor is a LPN. DON-B explained they would make their observations and update the MD (medical doctor) to get further orders. Surveyor asked if there would be a RN assessment. DON-B replied there is, they let management know and we will take a look at the resident as well. Surveyor asked DON-B if she remembers R297. DON-B replied slightly. DON-B informed Surveyor what she remembers R297 was a pleasant man, not many complaints, he was diabetic and there wasn't a lot of issues that she was informed of. DON-B informed Surveyor she knows he scratched himself a lot and he had cream ordered for that. Surveyor asked if there was anything ordered other than cream. DON-B replied no. Surveyor asked DON-B if a dressing was applied, would there be an assessment. DON-B replied there should be. Surveyor informed DON-B of APNP-FFF's note on 7/22/24 which documents two dressings. DON-B reviewed R297's record and then informed Surveyor there is no assessment. Surveyor asked DON-B if she was involved with R297's transfer to the hospital on 8/13/24. DON-B replied no. Surveyor asked DON-B if she was contacted regarding R297's change of condition on 8/13/24. DON-B informed Surveyor they would of contacted the on call and doesn't recall being called. Surveyor asked who was the on call RN. DON-B informed Surveyor she doesn't know. Surveyor asked DON-B to look up who was on call the evening of 8/13/24 and get back to Surveyor. DON-B did not provide Surveyor with the name of the on call RN. No additional information was provided.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview, the facility did not ensure that residents received adequate supervision and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview, the facility did not ensure that residents received adequate supervision and assistance to prevent accidents. The facility did not thoroughly assess falls and accidents for causative factors. The facility did not ensure fall interventions were implemented. This was observed with 6 (R12, R23, R36, R39, R346 and R347) of 6 residents reviewed for accidents. * R12's falls were not thoroughly assessed for causative factors. There was not observations of fall preventative interventions * R23's falls were not thoroughly assessed for causative factors. There was not observations of fall preventative interventions * R36 was observed not to have their call light not in reach per his falls plan of care. * R39's falls were not thoroughly assessed for causative factors. There was not observations of fall preventative interventions * R346 and R347's falls were not thoroughly assessed for causative factors. Findings include: The facility's policy and procedure Falls dated 12/5/24. The policy documents that preventative measures are put in place to reduce the occurrence of falls and risk of injury from falls. The procedures include: - Licensed nurse completes electronic documentation of the Fall Incident Report. - The care plan will be updated with an identified intervention. - Registered Nurse reviews and completes the fall assessment and interventions. - Fall follow-up assessments completed as indicated. - The (Interdisciplinary Team) IDT will review Fall Incident report and utilize root cause analysis to make further recommendations. On 2/11/25, at 3:55 p.m., Surveyor interviewed Director of Nursing (DON)-B regarding the facility's fall process. DON-B informed Surveyor when ever there is a fall the staff check out the resident, ask the resident what happened, what they were trying to do and get statements from the aides as to when the resident was last toileted, what were they doing, were they in bed, and what was going on before the fall. Staff calls the POA (power of attorney), NP (Nurse Practitioner), herself, and the case worker. The resident is placed on the 24 hour board and neuro checks should be charted on. Residents are monitored for three days and if there is any injury they let the NP know and get orders to send them out. Surveyor inquired if anyone reviews the falls. DON-B informed Surveyor the IDT (interdisciplinary team) reviews fall in the morning meeting explaining they read the notes, try to determine what happened. If there is not a clear picture they will ask the resident and follow up with the nurses. DON-B informed Surveyor the nurses are suppose to put in an immediate intervention and they follow up. Surveyor asked if anyone reviews to see if prior interventions were in place. DON-B explained they have a weekly meeting where they go over everything including risk, wounds, injuries. Surveyor asked if anyone follows up with the CNAs. DON-B informed Surveyor they try to follow up and the CNAs shouldn't write they don't know but sometimes its difficult to get a hold of them. 1.) R12's diagnoses includes vascular dementia and is receiving hospice care. R12's significant change MDS (minimum data set) with an assessment reference date of 11/27/24 has a BIMS (brief interview mental status) score of 1 which indicates severe cognitive impairment. R12 is assessed as being dependent for toileting hygiene, roll left & right, chair/bed to chair transfer and toilet transfer. R12 is assessed as being always incontinent of urine and bowel. R12 is assessed as not having any falls since prior assessment. R12's Falls CAA (care area assessment) dated 11/29/24 under analysis of findings for nature of problem documents At risk for fall progressive weakness-recent admit to hospice services-assisted to safely transition surfaces. Daily meds (medication) add to risk potential. Under care plan considerations documents Continue with care plan. Continue to assist to safely transition and reposition. Goal to maintain safety without fall. Falls place at risk for injury. R12's fall risk evaluation dated 8/19/24 has a score of 15. Under instructions documents Assess the resident status below. If the total score is 10 or greater, the resident should be considered HIGH RISK for potential falls. Prevention protocol should be initiated immediately and documented on the care plan. R12's fall risk evaluation dated 9/12/24 has a score of 15 which indicates high risk. R12's at risk for falls care plan initiated & revised on 7/12/24 documents the following interventions: PT/OT (physical therapy/occupational therapy) evaluate and treat as ordered or PRN (as needed). Initiated 11/5/23. Be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests for assistance. Initiated 7/12/24 & revised 8/19/24. Ensure that the resident is wearing appropriate footwear (Shoes/socks with nonskid soles) when ambulating, transferring or mobilizing in w/c (wheelchair). Initiated 7/12/24 & revised 8/19/24. The resident needs a safe environment with a working and reachable call light, personal items within reach. Initiated 7/24/24 & revised 8/19/24. Bed in lowest position with floor mat when in bed. Initiated 8/19/24. Staff to assist resident to bed after breakfast if allows. Initiated 8/19/24. Staff to check and change q (every) 2 to 3 hours and prn if allows. Initiated 8/19/24. Body pillow when in bed. Initiated 9/12/24. Transfer bar to assist with bed mobility. Initiated 9/26/24 & revised 12/9/24. Air mattress with bolsters. Initiated 12/11/24 & revised 12/13/24. Air mattress - check function q (every) shift and prn (as needed). Initiated 12/11/24. R12's nurses note dated 9/12/24 at 21:27 (9:27 p.m.) written by Licensed Practical Nurse (LPN)-J documents Nurse went to give resident medication at about 6.30 PM and found resident on the floor by bed. Resident fell on the floor mat and was laying on her left side. Evaluation of all limbs functioning and moving well. Resident had a neuro check and vitals done and will be ongoing. Resident had a bm (bowel movement) and was cleaned up by CNA's and was placed in Hoyer to be put back into bed. No injury noted at the time of the assessment. Surveyor reviewed the facility's fall investigation provided by Director of Nursing (DON)-B for R12's fall on 9/12/24. Surveyor noted the facility investigation does not include whether prior interventions were in place at the time of R12's fall. R12's fall risk evaluation dated 9/26/24 has a score of 13 which indicates high risk. R12's nurses note dated 9/26/24 at 11:36 a.m. written by LPN-HH documents Resident had an unwitnessed fall and was found by med tech at 0635 (6:35 a.m.). Resident was face down on ground. Tech alerted nurse and nurse went to residents room. Nurse assessed resident. Resident c/o (complained of) head and left shoulder pain. Neuro checks started, vitals taken. DON (Director of Nursing), ADON (Assistant Director of Nursing), and NP (Nurse Practitioner), POA (Power of Attorney) notified. NP assessed resident as well. Resident alert as morning progresses and denies any pain in head or shoulder. Pupils reactive, normal ROM (range of motion) as resident had before fall. ADON talked to residents POA about transfer bars. No signs of injuries or bleeding. Surveyor reviewed facility's fall investigation provided by DON-B for R12's fall on 9/26/24. Surveyor noted the facility did not conduct a thorough investigation of R12's fall as there are no staff statements or evidence staff was spoken to as to when was R12 last seen, toileted, what was R12 doing, etc. There is no information as to whether prior interventions such as the body pillow were in place at the time of R12's fall. R12's fall risk evaluation dated 12/11/24 has a score of 13 which indicates high risk. R12's nurses note dated 12/11/24 at 10:45 a.m. written by LPN-WW documents Writer was called into the room around 6:45 this morning to find resident lying on the floor by her bed on her right side. Resident was alert/orient and responsive. Resident was assessed and assisted with Hoyer lift back into bed. Resident has small bump to right side of head. Resident denies any pain or discomfort @ (at) this time. VSS (vital signs stable). ROM (range of motion) per usual. Hospice was called and Nurse [Name] came out to assess pt. as well. NOR (new order received) to D/C (discontinue) neuro check and one time order for dilaudid. Husband was called and updated as well as DON and administrator. Will continue to monitor this shift. Surveyor reviewed facility's fall investigation provided by DON-B for R12's fall on 12/11/24. Surveyor noted the facility did not conduct a thorough investigation of R12's fall as the two day shift staff statements indicates they didn't know when R12 was last toileted or repositioned as this fall occurred shortly after the day shift started. There are no statements or indications the night shift staff was interviewed as to who last saw R12, when was R12 toileted or repositioned. CNA (Certified Nursing Assistant)/Med Tech-KK's statement includes documentation of matt not in place on floor, bed not in lowest position. There is no indication as to whether the prior intervention of the body pillow was in place at the time of R12's fall. On 2/11/25, at 7:17 a.m., Surveyor observed R12 in bed on the right side with the bed in the lowest position and a mat on the floor along the left side of R12's bed. Surveyor observed there isn't a body pillow on the left side. The right side of R12's bed is against the wall. On 2/11/25, at 7:36 a.m. Surveyor observed Certified Nursing Assistant (CNA)-K in R12's room and is wearing gloves. CNA-K placed the wash basin on the over bed table, removed the floor mat, and informed R12 she was going to get her up, dressed, and go down for breakfast. CNA-K raised the height of bed and positioned R12 on her back. CNA-K unfastened the incontinence product which Surveyor observed contained urine. CNA-K informed R12 she was going to wash her peri area and washed R12's inner thighs and frontal perineal area. CNA-K positioned R12 on the right side, and removed the soiled incontinence product and informed R12 she was going to put the brief under her. As CNA-K was attempting to place the incontinence product under R12, R12's knee kept hitting the wall on the right side. CNA-K removed her gloves and left R12's room. Prior to leaving R12's room, CNA-K did not lower R12's bed and did not place the body pillow or mat on the floor. CNA-K reentered R12's room with a sheet, placed gloves on, folded the sheet and placed the sheet under R12 & straightened out the incontinence product by positioning R12 from side to side. CNA-K pulled up the incontinence product between R12's thighs and fastened the product. CNA-K placed pants on R12, removed R12's shirt and placed a Hoyer sling under R12. CNA-K washed R12's upper body, placed a sweater on R12, and stated to R12 she was going to lower her down while she goes to get help. CNA-K lowered the bed down, removed her gloves and left R12's room at 7:51 a.m. CNA-K did not place the body pillow on R12's bed or the mat on the floor prior to leaving R12's room. At 7:53 a.m. CNA-K and CNA-LL entered R12's room, placed gloves on, and transferred R12 from the bed into the broda chair using a Hoyer lift. On 2/11/25, at 7:25 a.m., Surveyor asked CNA-K if they use the body pillow. CNA-K replied yes at night. Surveyor informed CNA-K Surveyor did not observe the body pillow on R12's bed this morning. On 2/11/25, at 8:37 a.m., Surveyor observed R12 sitting in a broda chair along side a table in the dining room. Surveyor observed there is a pillow between R12's knees and a pink U shaped pillow around R12's neck. On 2/11/25, at 8:55 a.m., Surveyor observed R12 continues to be along side the table in the dining room. R12 has a spoon in her hand and is eating oatmeal. On 2/11/25, at 9:31 a.m., Surveyor observed CNA-K wheel R12 into her room and left R12's room immediately. On 2/11/25, at 9:51 a.m. Surveyor observed R12 sitting in a broda chair, which is slightly reclined back in her room holding onto a pillow with the pink u shaped pillow on R12's lap. On 2/11/25, at 10:27 a.m., Surveyor observed R12 continues to be sitting in the broda chair in her room and has thrown the two pillows on the floor. On 2/11/25, at 10:43 a.m., Surveyor asked CNA-K if R12 lays down during the day. CNA-K informed Surveyor after lunch she goes back to bed. Surveyor asked CNA-K if R12 lays down after breakfast. CNA-K replied just lunch. Surveyor noted there is a fall intervention to lay down R12 after breakfast. On 2/11/25, at 11:09 a.m. Surveyor asked Registered Nurse/Wound Nurse (RN/WN)-I if a resident has fall interventions like a body pillow should they be in place. RN/WN-I replied they should have a body pillow. Surveyor asked if the intervention is a fall mat should the mat be next to the bed. RN/WN-I replied yes because you don't know what will happen, a fall can happen that quick. Surveyor informed RN/WN-I of the observations of R12's fall interventions not in place. On 2/11/25, at 11:24 a.m., Surveyor observed R12's call light was activated. Surveyor entered R12's room and observed R12 sitting in the broda chair holding onto the call light. Surveyor asked R12 if she put her call light on. R12 put the call light up to her hear stating hello, hello. On 2/11.25, at 2:44 p.m., Surveyor observed R12 awake in bed on her left side. Surveyor observed R12's bed is in the low position with the body pillow along the left side but the mat is not the floor next to R12's bed. Surveyor observed the floor mat is propped up against the recliner in the corner. On 2/11/25, at 3:36 p.m., Surveyor observed R12 continues to be in bed awake on her left side. Surveyor observed the body pillow continues to be propped up against the recliner and is not on R12's bed according to R12's plan of care. On 2/13/25, at 2:18 p.m., Surveyor informed DON-B of Surveyor's concerns of fall interventions observed not in place for R12 and facility's investigation for R12's falls on 9/12/24, 9/26/24, & 12/11/24 were not thoroughly investigated to prevent further falls. 2.) R23's diagnoses includes congestive heart failure, depression, diabetes mellitus, glaucoma, macular degeneration, and atrial fibrillation. R23 receives hospice care. R23's admission MDS (minimum data set) with an assessment reference date of 11/8/24 has a BIMS (brief interview mental status) score of 1 which indicates severe cognitive impairment. R23 is assessed as requiring partial/moderate assistance for toileting hygiene, roll left & right and toilet transfers. R23 is assessed as requiring substantial/maximal assistance for chair/bed to chair transfer. R23 has an indwelling catheter and is frequently incontinent of bowel. R23 is assessed as not having any falls prior to admission or since admission. R23's fall CAA (care area assessment) dated 11/11/24 under analysis of findings for nature of the problem/condition documents Hx (history) syncope due to orthostatic hypotension adm (admission) fall score=10 indicates risk. Decreased vision/vision Dx (diagnosis). At fall risk-assisted to safely transition surfaces. Under care plan considerations documents Proceed to care plan. Maintain safety throughout her stay. Falling places at risk for injury/Fx (fracture). R23's fall risk evaluation dated 11/1/24 has a score of 10. Under instructions documents Assess the resident status below. If the total score is 10 or greater, the resident should be considered HIGH RISK for potential falls. Prevention protocol should be initiated immediately and documented on the care plan. R23's high risk for falls care plan initiated & revised on 11/1/24 documents the following interventions: Anticipate and meet the resident's needs. Initiated 11/1/24. Be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests for assistance. Initiated 11/1/24 & revised 12/9/24. Educate the resident/family/caregivers about safety reminders and what to do if a fall occurs. Initiated 11/1/24. Encourage the resident to participate in activities that promote exercise, physical activity for strengthening and improved mobility. Initiated 11/1/24 & revised 11/5/24. Ensure that the resident is wearing appropriate footwear non skid socks when ambulating, transferring or mobilizing in w/c (wheelchair). Initiated & revised 11/1/24. Follow facility fall protocol. Initiated 11/1/24. PT/OT (physical therapy/occupational therapy) evaluate and treat as ordered or PRN (as needed). Initiated 11/1/24. Review information on past falls and attempt to determine cause of falls. Record possible root causes. Alter remove any potential causes if possible. Educate resident/family/caregivers/IDT as to causes. Initiated 11/1/24. The resident needs a safe environment with: SPECIFY even floors from spills and/or clutter, adequate, glare-free light, a working and reachable call light, the bed in low position at night, personal items within reach. Initiated 11/1/24. Staff to ensure pillows are arranged on cough sic (couch) as resident allows. Initiated 11/17/24. Call don't fall sign. Initiated 12/10/24. Bedside commode. Initiated 12/13/24. Mattress with bolsters. Initiated 12/13/24. Body pillow when in bed if allows. Initiated 12/14/24. Recliner chair with lever replaced with recliner chair with remote for easier use. Initiated 1/22/25. Recliner chair replaced with chair that does not recline. Initiated 1/23/25. Resident to sit in Broda chair when out of bed when resident allows. Initiated 1/23/25 & revised on 1/24/25. R23's ADL (activities daily living) self-care performance deficit care plan initiated 11/1/24 includes an intervention of Transfer with assist of 1 with gait belt and walker. Initiated & revised 11/1/24. R23's nurses note dated 11/17/24, at 13:41 (1:41 p.m.), written by Licensed Practical Nurse (LPN)-H documents Resident had an UWF (unwitnessed fall) this morning. Upon checking resident was continent of B/B (bowel/bladder) with proper footwear on. Resident denies having any pain. No injuries were found after head/toe observation. Resident was fixing something on her couch when she lost her balance and fell on the floor. She crawled to her recliner chair to push her call light for help. She was then helped off the floor and helped into her recliner chair and was reeducated on calling for help before getting up. Resident son was informed of the fall when he came in to visit this morning, hospice notified and NP (Nurse Practitioner). Surveyor reviewed R23's fall investigation emailed by Director of Nursing (DON)-B on 2/12/25. Surveyor noted there are no statements or interviews with staff as to who last saw R23, what was R23 doing etc. There is no information as to whether previous interventions were in place. On 2/13/25, at 2:20 p.m., Surveyor interviewed DON-B regarding R23's fall on 11/17/24 and inquired if there are any staff statements/interviews. DON-B informed Surveyor she doesn't think she has any. R23's nurses note dated 12/13/24, at 10:17 a.m., written by LPN-HH documents Resident had a witnessed fall while getting up to go take a shower with CNA (Certified Nursing Assistant). Resident got dizzy, fell backward and hit her head on a wood side table. Residents head was bleeding and nurse stopped the bleeding with applied pressure. Resident said her head did not hurt when asked. Nurse called emergency contact and left a message for him to call back. [Name] hospice was notified. Neuro checks started. Surveyor reviewed the facility's fall investigation emailed by DON-B on 2/12/25. The root cause documents resident was being assisted to bathroom by CNA with wheeled walker, got dizzy and lost balance causing her to be lowered to the floor. On 2/13/25, at 2:21 p.m., Surveyor interviewed DON-B regarding R23's fall on 12/13/24. Surveyor asked if R23 was lowered to the floor how did she sustain a hematoma to the back of R23's head and was the CNA using a gait belt according to R23's plan of care. DON-B informed Surveyor she can't say if the gait belt was being used and lowered to the floor was probably a typo. Surveyor asked DON-B to get back to Surveyor with any further information regarding R23's 12/13/24 fall. DON-B did not provide Surveyor with any further information. R23's nurses note dated 12/14/24, at 05:49 (5:49 a.m.), written by Nurse Extern-XX documents Resident had a unwitnessed fall. Resident was trying to get out of bed. Gash noted from previous fall, no bleeding observed. Hospice nurse, POA, NP notified. resident did say she has no pain. Surveyor noted this fall occurred on 12/13/24 at 6:37 p.m. Surveyor reviewed the facility's fall investigation emailed by DON-B on 2/12/25. Surveyor noted there are no statements or interviews with staff as to who last saw R23, what was R23 doing etc. There is no information as to whether previous interventions were in place. On 2/13/25, at 2:24 p.m., Surveyor interviewed DON-B regarding R23's fall on 12/13/24 which was documented on 12/14/24. DON-B informed Surveyor there are not any staff statements. R23's nurses note dated 12/14/24, at 20:27 (8:27 p.m.) written by Nurse Extern-P documents UWF (unwitnessed fall) Resident was lying on the floor in front of bed on her back, assessed resident, resident said she has no pain, took vitals, resident said she is feeling ok. contacted NP, tried to contact son [Name] no answer tried contacting ADON (Assistant Director of Nursing) no answer. Surveyor reviewed the facility's investigation emailed by DON-B on 2/12/25. Surveyor noted the facility did not have a thorough investigation there are no staff statements/interviews as to who last saw R23, was R23 incontinent, what was R23 doing prior and whether prior interventions were in place. On 2/13/25, at 2:25 p.m., Surveyor interviewed DON-B regarding R23's fall on 12/14/24. Surveyor informed DON-B there are no staff statements/interviews as to who last saw R23, what was she doing and were prior interventions in place. Surveyor asked DON-B if the body pillow is a current intervention. DON-B informed Surveyor it's on her care plan so it's a fall intervention. Surveyor informed DON-B Surveyor has not observed R23's body pillow. R23's nurses note dated 1/21/25, at 21:20 (9:20 p.m.) written by LPN-H documents Resident was found on her floor in front of her wheelchair face down upon observation she has and large knot above her right eye, Ice was applied to the right eye. Resident had on proper footwear and was continent upon fall. Resident was asked if she would like to go to hospital and she refused, resident isn't on any blood thinners. Family, Hospice, NP and DON were informed. Neuro checks started. Family came up to facility to check on resident will let me know if they would like for her to be sent out to hospital. Surveyor reviewed the facility's investigation emailed by DON-B on 2/12/25. Surveyor noted CNA-YY's statement for time of incident 8:50 p.m. for the question when was the last time you saw the resident and what were they doing documents I saw her at 8:00 PM. She was sitting in recliner watching TV. For the question was the call light on a the time of the fall and was it within reach documents No I was in room at time. Surveyor noted this information is conflicting. On 2/13/25, at 2:26 p.m., Surveyor interviewed DON-B regarding the facility's fall investigation regarding R23's fall on 1/21/25 at 8:50 p.m. Surveyor informed DON-B CNA-YY's statement documents she last saw R23 at 8:00 p.m. but documents the call light was not on because she was in the room at the time. DON-B informed Surveyor she doesn't think she understood the questions. Surveyor asked DON-B if she asked CNA-YY if she was in R23's room when 23 fell. DON-B replied I didn't ask her. R23's Certified Nursing Assistant (CNA) kardex as of 2/11/25 under the transfer section documents Transfer with assist of 1 with gait belt and walker. On 2/10/25, at 1:49 p.m., Surveyor observed R23 sitting in a wheelchair in her room. There is a burgundy colored mat on the floor on the right side of R23's bed. On 2/10/25, at 3:41 p.m., Surveyor observed R23 sitting in a wheelchair facing the bed. Surveyor observed R23's call light is resting on the floor next to R23's bed by the floor mat. On 2/11/25, at 7:14 a.m., Surveyor observed R23 in bed on her back. R23's bed is in the low position, there is a mat on the floor on the right side and the call light is attached to the sheet on the right side hanging down. Surveyor did not observe the body pillow on R23's bed. On 2/11/25, at 8:09 a.m., Surveyor observed R23 continues to be in bed on her back. Surveyor observed there is still not a body pillow on R23's bed. On 2/11/25, at 10:36 a.m., CNA-K entered R23's room and placed gloves on. CNA-K informed Surveyor she will put on her socks after she is finished brushing her teeth. Surveyor observed R23 is sitting on the edge of the bed brushing her teeth. At 10:37 a.m. CNA-K placed tubi grips on R23's bilateral lower extremities and then placed gripper socks on. CNA-K asked R23 if she wants to lay down or sit up. R23 informed CNA-K she wants to sit in the wheelchair. CNA-K moved R23's wheelchair closer to the bed, placed the urinary collection bag under R23's wheelchair, held under R23's left arm & back and assisted R23 with standing, R23 took a couple steps to turn and sit in the wheelchair. CNA-K did not use a gait belt according to R23's plan of care. On 2/11/25, at 11:39 a.m., Surveyor asked CNA-K if she ever uses a gait belt when transferring R23. CNA-K replied no, just walker, used to be in care plan but hospice took it out. On 2/11/25, at 2:42 p.m., Surveyor observed R23 sleeping in bed on her back. Surveyor observed the bed is not at the lowest position, there is no floor mat on the right side and the body pillow is not on R23's bed. On 2/11/25, at 3:38 p.m., Surveyor observed R23 continues to be sleeping in bed on her back. Surveyor observed the bed is not at the lowest position, there is not a body pillow on R23's bed and there is not a floor mat on the right side of the bed. On 2/13/25, at 7:27 a.m., Surveyor observed R23 in bed on her back. Surveyor observed the bed is at the lowest position, there is a blue mat floor mat on the right side but there is no body pillow observed. On 2/13/25, at 7:36 a.m., Surveyor asked CNA/Med Tech-KK when R23 is in bed should there be a floor mat on the right side of R23's bed. CNA/Med Tech-KK replied yes. On 2/13/25, at 2:18 p.m., Surveyor asked DON-B if R23 should be transferred with a gait belt. DON-B replied if that is what the care plan says, yes. Surveyor informed DON-B of the observation of R23 being transferred without a gait belt and Surveyor had observed gait belt hanging on the back of R23's door. Surveyor also informed DON-B of other fall interventions, mat on floor and body pillow not being in place. No additional information was provided. Based on [NAME], [NAME], [NAME], [NAME] and [NAME] 7 of 7 reviewed for falls. [NAME] sustained a fall leading to hospitalization where resident required stiches [NAME] did not have through investigation related to picture frame falling off the wall and call light not within reach [NAME] and [NAME] fall investigation not through and interventions not in place [NAME] and [NAME] not throughly investigated falls Resident #15 Accidents 02/10/25 10:21 AM bruise on right eye. Was reaching from bed and fell. Call light 1/23/2025 07:23 Nurse's Note Note Text: writer called to resident room due to unwitnessed fall. resident found in lying position to right side. upon assessment writer noticed bleeding to to right eye. Resident states he was in sitting position on bed when he attempted to help himself and fell. call light was in reach but not on. resident alert making needs known answering questions appropriately. Call out to NP and family ok to send resident to ER to eval and treat. Plan Of Care: • The resident is High risk for falls r/t Deconditioning, Gait/balance problems, Incontinence Date Initiated: 01/20/2025 Revision on: 01/20/2025 • Risk of falls/falls with injury will be minimized Date Initiated: 01/20/2025 Target Date: 04/20/2025 • CANCELLED: Anticipate and meet The resident's needs. Date Initiated: 01/20/2025 Revision on: 01/21/2025 Cancelled Date: 01/21/2025 CNA LPN RN 01/21/2025 • Be sure the resident's call light is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests for assistance. Date Initiated: 01/20/2025 Revision on: 01/20/2025 CNA LPN RN • Educate the resident/family/caregivers about safety reminders and what to do if a fall occurs. Date Initiated: 01/20/2025 LPN RN • Encourage the resident to participate in activities that promote exercise, physical activity for strengthening and improved mobility Date Initiated: 01/20/2025 Revision on: 01/20/2025 LPN CNA RN • Ensure that The resident is wearing appropriate footwear non-skid socks when ambulating, transferring or mobilizing in w/c. Date Initiated: 01/20/2025 Revision on: 01/20/2025 CNA LPN RN • fall-1/23/25-bed in lowest position with mat on floor when in bed Date Initiated: 01/23/2025 CNA LPN RN • fall-1/23/25-call don't fall sign in room Date Initiated: 01/23/2025 CNA LPN RN • fall-1/23/25-staff to offer toileting q 2 to 3 hours and prn Date Initiated: 01/23/2025 CNA LPN RN • PT/OT evaluate and treat as ordered or PRN. Date Initiated: 01/20/2025 02/11/25 08:13 AM In room . Dressed in wheelchair watching TV. Has splint and 1/2 table. 02/11/25 09:29 AM reviewed fall investigation by DON La. Just has follow-up interventions. Does not include events prior to the fall itself. Root cause is Resident trying to self transfer with interventions to place a fall sign and offer toileting every 2-3 hours and prn. There is not documentation of possible causative factors leading up to the fall. There is not documentation to support the interventions implemented. Plan of care revised. admission MDS [DATE] has bims 14/15. No fall history. Had 1 fall after admission. Freq incontient of B/B not toileting plan. [DATE] ED visit has laceration with stitches 1/23/2025 14:44 Nurse's Note Note Text: resident back from ER visit due to unwitnessed fall. alert and oriented making needs known. states some pain to site. Dissolvable stitches in place to dissolve in 7 days. follow up with MD in regards. VSS resting in bed 02/13/25 08:07 AM DON this is the only information is the. I spoke to the resident. Nurse and CNA. He was trying to get up to use the toilet. Don't know when he was last toileted. No additional information at this time. 02/13/25 09:37 AM has white sign with black lettering on wall of TV. the sign states Sop. call don't fall. In room with wheelchair watching TV. Has call light in reach. Has another sign by the side if their bed. Resident can read it and understands what it means. 1/20/25 Fall Risk Assessment completed is at risk 13 4.) R39 was admitted to the facility on [DATE] with diagnoses of Dementia, End Stage Renal Disease and Dependence on Renal Dialysis. R39's Quarterly MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 1/17/25 indicates that R39 requires maximal assistance with transfers and mobility. Surveyor reviewed R39's medical record, including physician's orders, fall risk evaluation forms and comprehensive care plans. R39's care [TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure 1 (R197) of 1 residents reviewed were assessed by...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure 1 (R197) of 1 residents reviewed were assessed by the interdisciplinary team to determine it was clinically appropriate to self administer medication. * R197's as needed (PRN) Albuterol inhaler was observed in R197's drawer without a self-administration assessment and physician order to self-administer. Findings include: The facility's policy Preparation and General Guidelines for Self-Administration of Medications last revised 1/2018 documents: Policy: In order to maintain the Residents' high level of independence, Residents who desire to self-administer medications are permitted to do so if the facility's interdisciplinary team has determined that the practice would be safe for the Resident and other Residents of the facility and there is a prescriber's order to self-administer. Procedures A. If a Resident desires to self-administer medications, an assessment is conducted by the interdisciplinary team of Resident's cognitive(including orientation to time), physical, and visual ability to carry out this responsibility during the care planning process. C. For those Residents who self-administer, the interdisciplinary team verifies the Resident's ability to self-administer medications by means of a skill assessment conducted on a quarterly basis or when there is a significant change in condition. 1. The facility may utilize the Resident's existing medication packages having the Resident complete all steps except for the removal of the medication from the package. 2. The Resident is instructed in the use of the package, purpose of the medication, reading of the label, and scheduling of medication doses. 3. The Resident is then requested to read the label on each package and indicate at what time the medication should be taken and any other special instructions for use. 4. The Resident is asked to demonstrate the removal of the medication from the package and, in the case of nonsolid dosage forms such as an inhaler, to verbalize the steps involved in administration. 5. Similar reviews of administration technique is conducted for other dosage forms such as inhalers, sublingual tablets, eye drops, injections, etc. 6. The Resident is asked to complete a bedside record indicating the administration of the medication(if bedside storage is used). D. The results of the interdisciplinary team assessment of Resident skills and of the determination regarding bedside storage are recorded in the Resident's medical record, on the care plan. For each medication authorized for self-administration, the label contains a notation that it may be self-administered. E. If the Resident demonstrates the ability to safely self-administer medications, a further assessment of the safety of bedside medication storage is conducted. F. Bedside medication storage is permitted only when it does not present a risk to confused Residents who wander into the rooms of, or room with, Resident who self-administer. 1.) R197 was admitted to the facility on [DATE] with diagnoses of Unspecified Fracture of Left Patella, Dysphagia, Unspecified Asthma, and Essential Hypertension. R197's admission MDS dated [DATE] documents R197's BIMS score of 15, indicating R197 is cognitively intact for daily decision making. On 2/9/2025, at 6:10 PM, Licensed Practical Nurse (LPN)-E documented: R197 insisted on keeping R197's as needed Albuterol inhaler in the drawer of R197's bedside table. Albuterol Sulfate HFA Inhalation Aerosol Solution 108 (90 Base) MCG (microgram)/ACT (actuation) (Albuterol Sulfate) 2 puff inhale orally every 4 hours as needed for wheezing. On 2/10/25, at 3:23 PM, Surveyor noted that R197's electronic medical record (EMR) has no self-administration assessment for R197 to keep Albuterol the bedside. On 2/11/25, at 9:30 AM, Surveyor noted that R197's electronic medical record (EMR) has no physician order for R197 to self-administer Albuterol and keep the Albuterol at the bedside. On 2/11/25, at 11:07 AM, Surveyor interviewed R197. R197 explained to Surveyor that R197 has an Albuterol inhaler with a red cap that R197 gets 2 puffs from in the morning and 2 puffs at night. R197 informed Surveyor that the Albuterol with the red cap is kept in the medication cart. R197 informed R197 has an emergency Albuterol that R197 keeps in R197's drawer just in case of an emergency and showed Surveyor the Albuterol in R197's bedside drawer. On 2/11/25, at 3:23 PM, Director of Nursing (DON)-B informed Surveyor that the expectation for keeping a PRN inhaler at bedside would need a self-administration assessment completed and there should be a physician order in place for the PRN inhaler. Surveyor shared the concern with DON-B and Nursing Home Administrator (NHA)-A that R197 has an emergency Albuterol inhaler at bedside with no self-administration assessment or physician order. On 2/12/25, at 8:54 PM, the facility completed a self-administration assessment for R197's PRN Albuterol which documents that R197 has the ability to keep the PRN Albuterol at bedside. Surveyor noted the facility obtained a physician order on 2/11/25 at 8:57 PM for R197 to self administer and keep at bedside the PRN Albuterol after Surveyor brought the issue to the facility's attention. Surveyor also noted the facility has not formulated a baseline or comprehensive care plan for self-administration of medications for R197. No additional information was provided as to why R197 did not have a self-administration assessment or physician order in place to keep Albuterol at the bedside.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not develop and implement a baseline care plan that includes the instruct...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not develop and implement a baseline care plan that includes the instructions needed to provide effective and person centered care for 2 (R197 and R350) of 5 residents reviewed. * R197 was admitted to the facility on [DATE] and did not have a baseline care plan initiated upon admission. * R350 was admitted on [DATE] and did not have a baseline care plan initiated upon admission. Findings include: The facility's policy Comprehensive Person Centered Care Plan dated 7/19/2019 and last revised on 8/10/23 documents: 1. Policy: The Comprehensive Person Centered Care Plan will reflect the individual's needs and preferences to facilitate care. 2. Procedure: A. Within 48 hours after admission: a Baseline Care Plan will be completed and reviewed with Individual and/or Individual Representative. D. Individual and/or Individual Representative and direct care staff will participate in development of the comprehensive person centered care plan. 1.) R197 was admitted to the facility on [DATE] with diagnoses of Unspecified Fracture of Left Patella, Dysphagia, Unspecified Asthma, and Essential Hypertension. R197's admission MDS dated [DATE] documents R197's BIMS score of 15, indicating R197 is cognitively intact for daily decision making. No other sections were completed. The following focused care plan problems were initiated on 2/4/25 but not reviewed with R197: Increased needs for healing, risk of weight loss due to healing of left knee fracture, GERD, pain, diagnosis: dysphagia as evidenced by: additional protein in diet, fair intake ~50% Potential for decreased activity involvement and socialization due to dx: unspecified fracture of left patella, subsequent encounter for closed fracture with routine healing, hyperosmolality and hypernatremia, hyperlipidemia, unspecified and overall weakness R197 has an ADL self-care performance deficit due to activity intolerance, impaired balance R197 is high risk for falls due to deconditioning, gait/balance problems R197 has bowel incontinence due to immobility R197 has chronic pain due to fracture to left knee R197 has potential for pressure ulcer development due to Immobility due to left patella fracture, incontinent of bowel and bladder R197 has potential impairment to skin integrity due to fragile skin R197 has functional bladder incontinence at times due to activity intolerance, impaired mobility On 2/11/25, at 3:24 PM, Surveyor interviewed Director of Nursing (DON)-B regarding what the expectation is for baseline care plans to be developed and reviewed with the Resident and/or representative. DON-B informed Surveyor that baseline care plans should be completed within 48 hours of admission of a resident. The admission nurse will complete on admission. Dietary, Nursing, Therapy, and MDS provides input into the baseline. The social worker goes over the baseline with the Resident. Surveyor shared the concern that R197's baseline person-centered baseline care plan was not reviewed with R197 within 48 hrs of admission. Surveyor noted the social worker was not available to interview during the survey process. On 2/13/25, at 10:05 AM, Surveyor interviewed Registered Dietitian (RD)-DD. RD-DD stated that RD-DD is not part of the development of the baseline careplan for each Resident. RD-DD informed Surveyor that RD-DD does not develop a person-centered targeted problem for dietary within 48 hours. On 2/13/25, at 3:04 PM, Surveyor again shared the concern with NHA-A and DON-B that R197 did not have a documented person-centered baseline care plan developed with instructions on how to care for R197 within 48 hours of R197's admission to the facility. No additional information was provided by the facility at this time. 2.) R350 was admitted to the facility on [DATE] with diagnosis that include Alzheimer's disease, Dementia, Pressure ulcer of right buttock, Pressure ulcer of left heel. R350's admission Minimum Data Set assessment was in the process of being completed at the time of the survey. R350's Brief Interview for Mental Status (BIMS) assessment dated [DATE], documents a score of 4, indicating that R350 is severely cognitively impaired. R350's Braden scale assessment used for predicting pressure ulcer risk dated 2/6/25, documents R350 is at risk for pressure injuries. R350's admission Section GG assessment dated [DATE], documents R350 requires substantial/maximum assist for bed mobility and R350 is dependent for transfers. R350 has an activated Power of Attorney (POA). R350's Hospital Discharge (D/C) summary dated 2/6/25 documents, in part: . discharge diagnoses: Pressure ulcers . Preventative Measures: . Turn patient every 2 hours . Pad bony prominences. Elevate heels-float heels off of bed with heel lift boots. Keep head of bed [less than] 30 degrees whenever possible . Utilize incontinence management as needed . Seat cushion . Air Powered Mattress . R350's Potential actual impairment to skin integrity care plan dated 2/6/25 documents the following interventions: Encourage good nutrition and hydration in order to promote healthier skin. Keep skin clean and dry. Use lotion on dry skin, apply barrier cream as needed. Use a draw sheet or lifting device to move resident. Surveyor noted that the preventative measures (turn patient every 2 hours, seat cushion, heel lift boots, air mattress, etc.) documented in R350's hospital discharge summary are not included in the facility's baseline care plan. Surveyor reviewed R350's Baseline Care plan dated 2/7/25 and noted that R350's Baseline care plan was not completed, signed and reviewed with R350's POA until 2/10/25 which is not within the required 48 hours. Surveyor noted that in the baseline care plan assessment form, the box for skin integrity was not checked or addressed by facility staff. Surveyor noted that the reason for R350's admission to the facility was for wound care of R350's pressure injuries. On 2/13/25 at 10:32 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-F, who is the admitting nurse for the facility. Surveyor asked what information is used to complete the Baseline Care Plan. LPN-F stated that the hospital discharge summary, the hospital H&P, observations and assessments of the resident and the report from hospital staff is used to start the Baseline care plan. Surveyor asked if LPN-F completed the admission and started the baseline care plan for R350. LPN-F stated that LPN-F was not working the day that R350 was admitted . LPN-F stated that LPN-F will do audits on admissions as part of LPN-F's duties. Surveyor informed LPN-F that R350's baseline skin care plan did not include interventions that were listed in the hospital discharge summary. Surveyor asked if an audit was completed on R350's skin integrity care plan. LPN-F stated that LPN-F must have missed that one. On 2/13/25 at 10:27 AM, Surveyor spoke to Life Coach-II, who initiates the baseline care plan and reviews with resident or the resident's POA. Surveyor asked what the facility's process for the baseline care plan entails. Life Coach-II stated that Life Coach-II initiates the baseline care plan of a newly admitted resident. From there, nursing will complete their parts and then Life Coach-II will print off the baseline care plan to review at the residents first care conference. Surveyor asked who would be tasked with making sure the skin integrity care plan is accurate and resident specific. Life Coach-II stated nursing staff. Surveyor asked when R350's first care conference was held. Life Coach-II stated it was on 2/10/25. Surveyor asked if R350's POA signed the baseline care plan. Life Coach-II stated that Life Coach-II sent an email to R350's POA on 2/10/25 at 12:50 PM. Surveyor asked if the baseline care plans are typically signed within 48 hours of admission. Life Coach-II stated that if a resident is admitted on a Monday, that Life Coach-II will typically have the care conference on Wednesday. If that does not work, then it will be signed at the first care conference, but it is not always within 48 hours. On 2/13/25 at 1:58 PM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked when the baseline care plan should be completed. DON-B stated that it should be completed and signed within 48 hours. Surveyor asked if in the skin integrity box within the baseline care plan assessment form should have been addressed on R350's form. DON-B stated yes. Surveyor asked if interventions like the air mattress, heel boots, turning and repositioning and wheelchair cushion should have been included in the baseline care plan. DON-B stated yes. On 2/17/25 at 3:05 PM, Surveyor informed DON-B and Nursing Home Administrator (NHA)-A of the concerns: R350's baseline care plan was not completed, signed and reviewed with R350's POA within the required 48 hours of admission. Within the facility's baseline care plan assessment form, the skin integrity health condition was not addressed and R350's skin integrity was the reason R350 was admitted to the facility. R350's skin integrity baseline care plan did not include individualized interventions that were documented on the hospital discharge summary. No additional information was provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure a comprehensive person centered care plan was developed for 1 (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure a comprehensive person centered care plan was developed for 1 (R297) of 13 residents. * R297's foley catheter was discontinued on 6/7/24. The facility did not develop a urinary care plan after R297's foley catheter was discontinued. Findings include: The facility's policy titled, Comprehensive Person Centered Care Plan and last reviewed 8/10/23 under Procedure documents C. Care Plan shall be reviewed and revised quarterly, upon change of condition, and/or as needed. 1.) R297 was admitted to the facility on [DATE] with a diagnoses that includes depression, benign prostatic hyperplasia, urinary retention, diabetes mellitus, and Alzheimer's Disease. R297's POA (power of attorney) was activated on 4/1/22. R297's admission MDS (minimum data set) with an assessment reference date of 5/31/24 has a BIMS (brief interview mental status) score of 7, which indicates severe cognitive impairment. Yes is checked for indwelling catheter placement for R297. R297's Urinary Incontinence and Indwelling Catheter CAA (care area assessment) dated 6/4/24 under analysis of findings for nature of problem/condition documents BPH ( benign prostatic hyperplasia)-Urinary retention-Foley cath (per VA (veterans administration)) Assisted to safely manage and monitor cath (catheter) and output. R297's admit/readmit note dated 5/25/24, at 01:07 (1:07 a.m.) written by Registered Nurse (RN)-BBB documents Bowel and Bladder: Toilet use: Limited assistance. Bladder: Catheter. Continent of Bowel: No. R297's nursing note dated 5/26/24 at 05:07 (5:07 a.m.) written by RN-ZZ documents: C/O (complained of) neuropathy to hands and legs. PMH (past medical history) of PVD (peripheral vascular disease) noted in patient's MR (medical record). Pedal pulses weak upon assessment. Advised to lay on back and elevate legs. No pain reported at this time. Foley patent with clear yellow urine noted. BP (blood pressure) elevated 178/80. encouraged increased oral hydration. care plan continues. will continue to monitor per facility protocol. R297's nurses note dated 5/28/24 at 04:59 (4:59 a.m.) written by RN-ZZ documents: Patient did not sleep well through night. C/o pain/discomfort to Foley cath (catheter) site at tip of penis. No s/s (signs/symptoms) of injury noted. CNA (Certified Nursing Assistant) reported applying zinc. Foley patent and free of kinks. Will continue to monitor. R297's physician order dated 6/7/24 documents remove foley one time only for removal foley until 6/7/24. R297's nurses note dated 6/7/24 at 22:40 (10:40 p.m.) written by RN-AAA documents: Resident Foley catheter removed, no difficulties noted, resident's output was 1000 ml (milliliter). R297's nurses note dated 6/8/24 at 15:33 (3:33 p.m.) written by RN-AAA documents: Resident is being monitored for Foley removed, PVR (post void residual) 396, some hematuria, encouraged to push fluids, resident BS at am 84 and noon 170, resident refused insulin, stated he feel fine. R297's nurses note dated 6/12/24 at 0817 (8:17 a.m.) written by Licensed Practical Nurse (LPN)-WW documents: Continue to monitored for Foley catheter removal. Resident alert/orient. Skin warm and dry. No issues noted. Resident voiding without difficulties. Denies any pain or discomfort at this time. Will continue to monitor this shift. Surveyor reviewed R297's care plans and noted the following care plans: Potential for decreased activity involvement and socialization initiated 3/12/24 & revised 5/30/24. Potential alteration in nutrition abnormal labs, weight variance, and fluctuating intake initiated & revised 6/3/24. Documented Pressure Ulcer initiated 5/24/24 & revised 5/25/24. Advanced Directives initiated & revised 7/2/24. Resident has limited physical mobility initiated 3/7/24 & revised 3/18/24. Resident has impaired cognitive function/dementia or impaired though process initiated 5/24/24 & revised 5/25/24. Resident wishes to remain at SNF (skilled nursing facility) for long term care initiated 7/2/24. Resident has Diabetes Mellitus initiated 5/24/24 & revised 5/25/24. Resident is high risk for falls initiated 5/24/24 & revised 5/25/24. Resident has constipation initiated 5/24/24 & revised 5/25/24. Resident has an potential for alteration in hematological status initiated & revised 6/4/24. Resident uses antidepressant initiated 5/24/24 & revised 6/4/24. Resident has depression initiated & revised 7/2/24. Resident has potential for pain initiated 5/24/24 & revised 6/4/24. Resident has impairment to skin integrity initiated 5/24/24 & revised 5/25/24. Resident has Indwelling Catheter initiated 5/24/24 & revised 5/25/24. Surveyor noted the facility did not develop an urinary continence care plan after R297's indwelling catheter was discontinued. On 2/18/25, at 7:44 a.m., Surveyor asked Director of Nursing (DON)-B about the facility's care plan process. DON-B informed Surveyor nursing, MDS, therapy, social services, dietary or dietitian are involved in care plans. Surveyor asked if a urinary care plan would be developed after a resident's Foley catheter was discontinued. DON-B replied yes. Surveyor asked DON-B if she knew why the facility did not develop a urinary care plan after R297's Foley catheter was discontinued. DON-B replied I don't know. Surveyor asked who should of developed the new care plan. DON-B replied nursing. Surveyor asked if the floor nurse would develop this care plan. DON-B informed Surveyor the floor nurse wouldn't have done it and it would of been nursing management or MDS. No additional information was provided as to why the facility did not initiate a urinary care plan after R297's foley catheter was discontinued.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R23's diagnoses includes obstructive & reflux uropathy and neuromuscular dysfunction of the bladder. R23 is receiving hospic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2.) R23's diagnoses includes obstructive & reflux uropathy and neuromuscular dysfunction of the bladder. R23 is receiving hospice services. R23's admission MDS (minimum data set) with an assessment reference date of 11/8/24 is checked for an indwelling catheter. R23's urinary incontinence and indwelling catheter CAA (care area assessment) dated 11/11/24 documents under the analysis of findings for nature of problem/condition: neurogenic bladder obstructive urop (uropathy) foley cath (catheter) retention. Under the care plan considerations section it documents: Proceed to plan of care. Maintain Foley cath-cath places at risk for infection. Goal for no complications/infections r/t (related to) cath. R23's indwelling catheter care plan initiated 11/1/24 & revised 11/11/24 includes an intervention of monitor and document intake and output as per facility policy. This intervention is documented as initiated & revised on 11/1/24. R23's physician order dated 11/1/24 documents monitor catheter output three times a day. On 2/10/25, at 9:59 a.m., Surveyor observed R23 sitting in a wheelchair in R23's room. Surveyor observed a urinary collection bag under R23's wheelchair. On 2/10/25, at 3:43 p.m., Surveyor observed R23 sitting in a wheelchair in R23's room. The urinary collection bag was observed on the right side of R23's wheelchair. On 2/11/25, at 12:59 p.m., Surveyor observed R23 sitting in a wheelchair with R23's lunch tray in front of R23 on the over bed table. R23's urinary collection bag is under the R23's wheelchair. On 2/11/25, at 11:35 a.m., Surveyor entered R23's room with Certified Nursing Assistant (CNA)-K. CNA-K washed her hands, placed gloves on, and informed R23 she was going to empty her catheter. CNA-K emptied 200 cc (cubic centimeters) of urine into a collection basin, wiped the end of the spicket with an alcohol pad, and placed the collection bag under R23's wheelchair. CNA-K emptied the urine in the toilet, rinsed the collection basin, removed her gloves, and washed her hands. On 2/13/25, at 7:27 a.m., Surveyor observed R23 in bed on her back. Surveyor observed R23's urinary collection bag resting directly on the blue mat. On 2/13/25, at 11:33 a.m. Surveyor observed R23 sitting in a wheelchair with her legs extended. Surveyor observed the urinary collection bag is in a black bag under R23's wheelchair. On 2/17/25, at 7:18 a.m., Surveyor reviewed R23's TARs (Treatment Administration Record). Surveyor noted the TARs include Monitor Catheter Output three times a day with a start date of 11/1/24. Times listed are 0800 (8:00 a.m.), 1300 (1:00 p.m.) and 1800 (6:00 p.m.). Surveyor noted R23's November 2024, December 2024, and January 2025 TARs does not have any urinary output documented during these months. The February 2025 TAR does not have any output documented until 2/16/25. On 2/17/25, at 7:34 a.m., Surveyor reviewed R23's nurses notes for R23's urinary output and noted only the following nurses notes: R23's nurses note dated 11/26/24, at 20:34 (8:34 p.m.) written by Licensed Practical Nurse (LPN)-E documents: Resident had 600 ml (milliliter) urine output. R23's nurses note dated 2/8/25, at 21:56 (9:56 p.m.) written by LPN-E documents: Foley output was 100 cc (cubic centimeter). On 2/17/25, at 10:43 a.m., Surveyor asked LPN-UU how they monitor urinary output for residents who have an indwelling catheter. LPN-UU informed Surveyor they monitor the measurements of what is the urine bag. Surveyor asked if this is documented. LPN-UU informed Surveyor the amount is documented in PCC (pointclickcare). LPN-UU informed Surveyor any resident who has a catheter has output and then they go from there. On 2/17/25, at 10:46 a.m., Surveyor asked Registered Nurse Supervisor/Wound Nurse-I if a resident has an indwelling urinary catheter do they monitor output. Registered Nurse Supervisor/Wound Nurse-I informed Surveyor it's suppose to be done every shift. Surveyor asked Registered Nurse Supervisor/Wound Nurse-I if she knew why R23's output wasn't being monitored until 2/16/25. Registered Nurse Supervisor/Wound Nurse-I replied no I don't she's always had a catheter. Surveyor informed Registered Nurse Supervisor/Wound Nurse-I Surveyor had reviewed R23's TAR and there is no documentation of R23's output from date of admission until 2/16/25. Registered Nurse Supervisor/Wound Nurse-I replied I don't know what to say about that. On 2/17/25, at 1:48 p.m., Surveyor asked Director of Nursing (DON)-B if a physician orders urine output monitoring every shift what is the expectation. DON-B informed Surveyor for the nurses to enter the output of the urine. Surveyor asked DON-B if she was aware there has not been any output monitoring of R23's urine until 2/16/25 with the exception of a couple nurses notes. DON-B informed Surveyor she did not realize this. No additional information was provided as to why R23's urinary output was not being monitored according to physician orders. Based on observations, interview and record review, the facility did not ensure 2 (R346 and R23) of 2 residents reviewed for an indwelling catheter received the necessary services for monitoring of the indwelling catheter. * R346 has a physician's order and a care plan intervention to monitor and document catheter output three times a day. Facility staff did not document catheter output from 2/3/25 through 2/15/24. * R23 has a physician's order and a care plan intervention to monitor and document catheter output three times a day. Facility staff did not document catheter output from 11/1/24 through 2/15/24. Findings include: The facility policy with no date and titled, Standard indwelling Catheter Protocol documents: Goal-Patency will be maintained, and risk of infection will be minimized . [Certified Nursing Assistant (CNA)]- Provide perineal care am and pm shift and as needed. Keep drainage bag below level of bladder and off floor, tubing free of kinks, twists or pressure. Empty drainage bag and document output every shift in electronic record . 1.) R346 was admitted to the facility on [DATE] with diagnoses that includes cystitis, retention of urine and complicated urinary tract infection. R346's admission Minimum Data Set assessment dated [DATE] documents R346 is moderately cognitively impaired. R346 has a urinary catheter. R346's urinary catheter care area assessment (CAA) dated 2/10/225 documents, in part: CAA triggered due to resident having a Foley Catheter due to urinary retention. [R346] Is at risk for . urinary infection . Will proceed to care plan to continue with current toileting plan, monitor and evaluate effectiveness, minimize risks. R346's Indwelling Catheter/retention uropathy care plan dated 2/3/25, includes the following pertinent interventions: The resident has Indwelling 16fr [French], 10 cc [cubic centimeters]. Position catheter bag and tubing below the level of the bladder and away from entrance room door. Enhanced Barrier Precaution. Monitor and document intake and output as per facility policy. R346's MD order dated 2/3/25 documents, Indwelling Foley catheter 16fr with 10 cc balloon for urinary retention. R346's MD order dated 2/3/25 documents, Monitor Catheter Output three times a day. R346's Treatment Administration Record (TAR) for the month of February. Surveyor noted that R346's catheter output was not documented by facility staff from 2/3/25 through 2/15/25. Facility staff started documenting catheter output during the day shift on 2/16/25. On 2/17/25 at 7:48 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-LL. Surveyor asked how often a catheter bag should be emptied. CNA-LL stated the catheter bag should be emptied every shift. Surveyor asked if the output is documented within the electronic medical record. (CNA)-LL stated it should be documented every shift. On 2/17/25 at 7:49 AM, Surveyor interviewed CNA-D. Surveyor asked how often a catheter bag should be emptied. CNA-D indicated the catheter bag should be emptied every shift. Surveyor asked where the output is documented. CNA-D stated that CNA-D tells the nurse the output and the nurse documents the output in the electronic medical record. On 2/17/25 at 7:54 AM, Surveyor interviewed Licensed Practical Nurse (LPN)-MM Surveyor asked how often a catheter bag should be emptied. LPN-MM stated that it should be emptied every shift. Surveyor asked where the output should be documented. LPN-MM stated it is documented in the TAR. LPN-MM stated that CNAs will empty the catheter bag and then tell the nurse what the output was for that shift. The nurse will enter total output for that shift in the TAR. On 2/17/25 at 9:05 AM, Surveyor interviewed Assistant Director of Nursing (ADON)-G. Surveyor asked how often a catheter bag should be emptied. ADON-G stated every shift. Surveyor asked where the output is documented. ADON-G stated it is documented in the TAR. On 2/17/25 at 10:08 AM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked how often a catheter bag should be emptied and output documented. DON-B indicated it should be completed and documented every shift. Surveyor asked where catheter output documentation is located. DON-B stated in the Medication Administration Record (MAR) or TAR. Surveyor asked if R346 had documentation of catheter output from 2/3/25 through 2/15/25. DON-B indicated that there is no documentation of catheter output prior to 2/16/25. On 2/17/25 at 12:08 PM Surveyor informed Nursing Home Administrator (NHA)-A and Regional Nurse Consultant-N of the concern that R346 has a care plan intervention and a physician order to monitor catheter output three times a day and that facility staff did not document catheter output from 2/3/25 through 2/15/24. No additional information was given as to why the facility did not ensure that R346 received the necessary services for monitoring of the indwelling catheter.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility did not provide the necessary respiratory care and services for 1 (R23) of 2 residents receiving oxygen therapy. * R23's oxygen tubing w...

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Based on observation, interview, and record review the facility did not provide the necessary respiratory care and services for 1 (R23) of 2 residents receiving oxygen therapy. * R23's oxygen tubing was dated 12/7/24 and was not changed weekly according to R23's physician orders. Findings include: The facility's policy with no date and titled, Standard Respiratory Protocol documents under the RN (Registered Nurse) section: Replace DME (durable medical equipment) as ordered. R23's diagnoses includes interstitial pulmonary disease, heart failure, and chronic respiratory failure with hypoxia. R23's physician orders dated 11/1/24 documents Change oxygen tubing -Date Tubing every night shift every 7 days(s). R23's admission MDS (minimum data set) with an assessment reference date of 11/8/24 documents that R23 requires oxygen. On 2/10/25, at 11:37 a.m., Surveyor observed R23 sitting in a wheelchair receiving oxygen via a nasal cannula at 2 liters per minute. Surveyor observed the oxygen tubing to be dated 12/7/24. On 2/10/25, at 3:43 p.m., Surveyor observed R23 sitting in a wheelchair in R23's room receiving oxygen via nasal cannula at 2 liters per minute. Surveyor observed R23's oxygen tubing dated 12/7/24. On 2/11/25, at 7:14 a.m., Surveyor observed R23 in bed on her back receiving oxygen via nasal cannula at 2 liters per minute. Surveyor observed the oxygen tubing dated 12/7/24. On 2/11/25, at 12:59 p.m., Surveyor observed R23 sitting in a wheelchair with R23's lunch tray on the over bed table in front of R23. R23 was observed receiving oxygen via nasal cannula at 2 liters per minute. The oxygen tubing is dated 12/7/24. On 2/11/25, at 2:42 p.m., Surveyor observed R23 sleeping in bed on her back. Surveyor observed R23 is receiving oxygen via nasal cannula at 2 liters per minute. Surveyor observed the oxygen tubing is dated 12/7/24. On 2/13/25, at 7:27 a.m., Surveyor observed R23 in bed on her back receiving oxygen via nasal cannula at 2 liters. Surveyor observed the oxygen tubing is dated 12/7/24. Certified Nursing Assistant/Med Tech (CNA/Med Tech)-KK entered R23's room to obtain R23's blood sugar. Surveyor asked CNA/Med Tech-KK how often oxygen tubing is changed. CNA/Med Tech-KK replied the nurses do that at night. Surveyor informed CNA/Med Tech-KK R23's oxygen tubing is dated 12/7/24. CNA/Med Tech-KK replied that's not good. CNA/Med Tech-KK informed Surveyor she thinks it's changed weekly but can check and let Surveyor know. On 2/13/25, at 7:32 a.m., Surveyor asked Director of Nursing (DON)-B how often oxygen tubing is changed. DON-B replied weekly. Surveyor asked DON-B if Surveyor could show her the date on R23's oxygen tubing. Surveyor accompanied DON-B into R23's room and showed DON-B R23's oxygen tubing is dated 12/7/24. On 2/13/25, at 7:33 a.m., CNA/Med Tech-KK informed Surveyor DON-B is going to change the oxygen tubing. On 2/13/25, at 11:33 a.m., Surveyor observed R23 sitting in a wheelchair with her legs extended and appears to be sleeping. R23 is receiving oxygen via nasal cannula at 2 liters per minute. Surveyor observed the oxygen tubing is now dated 2/13/25. No additional information was provided as to why R23's oxygen tubing was not changed weekly according to physician orders.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not provide dialysis services consistent with professional standards of p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not provide dialysis services consistent with professional standards of practice for 1 (R39) of 1 Residents reviewed for dialysis. * R39 receives dialysis three times per week. R39's dialysis center communication records are not being consistently completed by Facility nurses. Findings include: 1. R39 was admitted to the facility on [DATE] with diagnoses of Protein Calorie Malnutrition, End Stage Renal Disease and Dependence on Renal Dialysis. Surveyor reviewed R39's medical record, including physician's orders and comprehensive care plans. R39's care plan with an initiation date of 7/12/24 documents: Alteration in nutrition poor oral intake, abnormal labs, gradual weight loss, decline in chewing ability R/T (related to) ESRD (End Stage Renal Disease, edentulous (without teeth), Anemia (low iron level in blood, weakness A/E/B (As Evidenced By): new dx: PCM (Plasma Cell Myeloma), beginning IDPN (Intradialytic Parenteral Nutrition), Dialysis 3 x (times) a week, intake < (less than) 25 %, Mech (mechanical) soft diet, Supplements. R39's comprehensive care plan documents the following interventions: .Send Dialysis binder with resident (R39) for communication from Dialysis nurse- check binder on dialysis days .one time a day every Mon, Wed, Fri for HD (Hemodialysis) . On 2/10/25, Surveyor requested R39's dialysis communication binder from RN (Registered Nurse)-GGG. Surveyor asked RN-GGG if there should dialysis communication forms completed by facility nursing staff on each day that R39 attends dialysis. RN-GGG responded that RN-GGG is newly employed by the facility but it would be RN-GGG's understanding that every time R39 goes to dialysis that there should be a dialysis communication form completed. RN-GGG confirmed with Surveyor that R39 is the only resident currently residing at the facility who receives dialysis. On 2/11/25, Surveyor requested copies from NHA (Nursing Home Administrator)-A of R39's dialysis communication forms from their admission date of 7/12/24 to 2/11/25. Surveyor reviewed R39's dialysis communication forms provided by the facility. Surveyor noted facility did not fully complete R39's dialysis communication forms on the following dates: 7/15/24, 8/16/24, 9/4/24, 9/30/34, 10/14/24, 10/28/24, 11/1/24, 2/3/25 and 2/5/25. From 11/5/24 to 1/21/25, Surveyor did not note any of R39's dialysis communication to be available for review. On 2/11/25 at 3:39 PM, Surveyor shared concern with NHA-A and DON (Director of Nursing)-B related to R39's multiple incomplete and missing dialysis communication records on 7/15/24, 8/16/24, 9/4/24, 9/30/34, 10/14/24, 10/28/24, 11/1/24, 11/5/24 to 1/21/25, 2/3/25 and 2/5/25. No additional information was provided as to why the facility did not provide dialysis services consistent with professional standards of practice for R39.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure adequate monitoring for adverse reactions of high-risk medicat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure adequate monitoring for adverse reactions of high-risk medications for 1 (R7) of 6 residents reviewed for unnecessary medications in accordance with standards of practice. *R7 has physician's order for Warfarin (an anticoagulant) for chronic embolism and thrombosis of unspecified deep veins of unspecified lower extremity. The facility did not implement care plans to monitor for any adverse side effects that could result from taking an anticoagulant. 1.) R7 was admitted to the facility on [DATE] with diagnoses that includes Atrial Fibrillation, Cerebral Infarction and Hyperlipidemia. R7's Quarterly MDS (Minimum Data Set) Assessment with an assessment reference date of 12/23/2024 indicates that R7 received an Anticoagulant medication during the assessment period. Surveyor reviewed R7's electronic medical record and could not locate a person-centered care plan to monitor for adverse side effects related to the use of an anticoagulant and diuretic. R7's medical record was reviewed including physician orders, MARs (Medication Administration Records) TARs (Treatment Administration Records) and comprehensive care plans. R7's physicians orders document the following: .Warfarin Sodium oral tablet 2 mgs (milligrams), give 2 mg by mouth at bedtime every Tuesday, Thursday, Saturday and Sunday .Warfarin Sodium oral tablet 2 mg, Give 4 mg by mouth at bedtime every Monday, Wednesday and Friday . Surveyor reviewed R7's MAR from June 2024 to February 2024. R7 has been receiving Warfarin Sodium on a scheduled basis since June 2024. Surveyor reviewed R7's comprehensive care plan. R7's comprehensive care plan with an initiation date of 6/24/24 documents the following: The resident (R7) is on anticoagulant therapy (Warfarin) r/t (related to) Atrial Fibrillation. R7's care plan interventions include the following: .Administer anticoagulant medications as ordered by physician. Monitor for side effects and effectiveness Q (every) shift . Surveyor reviewed R7's MARs and TARs for June 2024-February 2025. Surveyor was unable to located any medication monitoring related to R7's use of the anticoagulant medication Warfarin. On 2/12/25 at 2:15 PM, Surveyor conducted interview with DON (Director of Nursing)-B. Surveyor asked DON-B how often a resident receiving anticoagulant therapy such as Warfarin, should be monitored for medication side effects or adverse reactions. DON-B responded that residents receiving Warfarin should be monitored for side effects every shift by nursing staff. On 2/12/25 at 3:30 PM at the daily exit meeting, Surveyor informed NHA (Nursing Home Administrator)-A and DON-B that Surveyor was unable to locate any medication monitoring for R7's use of Warfarin, an anticoagulant medication, in their medical record. DON-B stated that they would look into this matter further. On 2/13/25 at 8:10 AM, Surveyor conducted a follow up interview with DON-B. Surveyor confirmed with DON-B that R7 does not have any documented medication monitoring for their use of Warfarin. No additional information was provided by facility at this time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that 3 (R350, R3 and R36) or 6 residents reviewed for medicati...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure that 3 (R350, R3 and R36) or 6 residents reviewed for medications were free from unnecessary psychotropic medications. * R350 was prescribed Risperidone (anti-psychotic medication) for bipolar disorder. R350 does not have a diagnosis of bipolar disorder. R350 was prescribed Escitalopram (anti-depressant medication) without a documented diagnosis in the physician order. Facility staff did not document behavior monitoring and side effect monitoring for Risperidone and Escitalopram from 2/6/25 through 2/13/25. * R3 is prescribed an anti-depressant medication. Facility staff did not document side effect monitoring from 1/27/25 through 2/15/25. * R36 is prescribed an anti-depressant medication. Facility staff did not document side effect monitoring from 11/4/24 through 2/15/25. Findings include: The undated facility policy titled, Standard Psychoactive Medication Protocol, documents, in part: Problem-Individual is prescribed a psychotropic medication. Goal- Individual will have minimized side effects of psychotropic drug use. [Medication Administration Assistant (MAA)]- Administer medications as ordered. Document target behaviors and report changes to Licensed Nurse. Nursing-Administer medications as ordered. Report changes to Physician. Monitor medication side effects . Document target behaviors, interventions and effectiveness . 1.) R350 was admitted to the facility on [DATE] with diagnosis that include Alzheimer's disease, Dementia, Pressure ulcer of right buttock, Pressure ulcer of left heel. R350's admission Minimum Data Set assessment was in the process of being completed during the survey. R350's Brief Interview for Mental Status (BIMS) assessment dated [DATE], documents a score of 4, indicating that R350 is severely cognitively impaired. R350 has an activated Power of Attorney (POA). R350's MD orders with a start date of 2/6/25 document: -Risperidone Oral Tablet 0.25 MG. Give 1 tablet by mouth every morning and at bedtime for bipolar. -Escitalopram Oxalate Oral Tablet 10 MG. Give 1 tablet by mouth one time a day for ****NURSE TO ENTER DIAGNOSIS**** Surveyor noted that the diagnosis documented for R350's Risperidone was bipolar disorder. Surveyor reviewed R350's Electronic Medical Record, Hospital Discharge Summary and Hospital History and Physical and did not locate a diagnosis of bipolar for R350. Surveyor noted that Escitalopram was ordered without a documented diagnosis in the physician order. On 2/13/25 at 1:58 PM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked who enters medication MD orders when a resident is admitted to the facility. DON-B stated that the facility admission nurse will enter orders, or any nurse can enter MD orders when a resident is admitted . Surveyor asked who is responsible for putting in the diagnosis connected with medications. DON-B indicated that the medical record department will enter diagnosis in the diagnosis section of the Electronic medical record. The medical record department can find the residents diagnosis on the hospital discharge summary and/or the hospital history and physical. The medical record department is also able to enter medications but we (DON-B, Unit Managers, or ADON) will enter what the medication is used for and will confirm the diagnosis. DON-B indicated that the medications and diagnosis associated with the medication are audited and checked at weekly meetings. Surveyor asked if R350 has a diagnosis of bipolar. DON-B stated that DON-B did not see a diagnosis of bipolar. Surveyor informed DON-B that R350's Risperidone medication order has a diagnosis of bipolar as an indication for use. DON-B indicated that DON-B would investigate that. Surveyor informed DON-B that Escitalopram does not have a diagnosis associated with the MD order. DON-B stated that she believed that it was human error and entering the diagnosis was missed. On 2/13/25 at 3:05 PM, Surveyor informed Nursing Home Administrator (NHA)-A and DON-B of the concerns: R350's Risperidone medication has a diagnosis of bipolar in the MD order and R350 does not have a diagnosis of bipolar. R350's Escitalopram medication does not have a diagnosis listed in the physician order. R350's progress note dated 2/13/2025 at 4:25 PM documents: Review of medications: resident had prior stay 10/2024-11/2024 with MD progress note indicating [Alzheimer's] dementia with behavior/depression-Risperdal and Lexapro. With this current stay has a new [Primary Care Provider (PCP)]-to confer with PCP to address. R350's MD orders with a start date of 2/13/25 documents: -Risperidone Oral Tablet 0.25 MG. Give 1 tablet by mouth every morning and at bedtime for dementia with behavior. -Escitalopram Oxalate Oral Tablet 10 MG. Give 1 tablet by mouth one time a day for depression On 2/17/25 at 8:28 AM, NHA-A informed Surveyor that the facility conducts weekly meetings on Thursdays to review medications like Risperidone and Escitalopram. NHA-A indicated that R350 was admitted on a Thursday and that is why the misdiagnosis and missing diagnosis was not caught sooner. NHA-A stated that R350's doctor was contacted, and new orders with the correct diagnosis were placed. NHA-A stated that R350 has Alzheimer's disease with behaviors and severe depression. These diagnosis were added and corrected in R350's medical record. No further information was provided regarding misdiagnosis and missing diagnosis on R350's medication MD orders. R350's MD orders with a start date of 2/7/25 documents: - Targeted Behavior: excessive worry, restlessness 'Y' if occurred. 'N' if no behavior occurred. Every shift. Frequency: how often behavior occurred. Intensity: how resident responded to redirection. Intensity Code: 0=Did Not Occur; 1=Easily Altered; 2=Difficult to Redirect. Describe interventions in Progress Note. - Targeted Behavior: psychosis 'Y' if occurred. 'N' if no behavior occurred. Every shift. Frequency: how often behavior occurred. Intensity: how resident responded to redirection. Intensity Code: 0=Did Not Occur; 1=Easily Altered; 2=Difficult to Redirect. Describe interventions in Progress Note. - Targeted Behavior: agitation, anxiety 'Y' if occurred. 'N' if no behavior occurred. Every shift. Frequency: how often behavior occurred. Intensity: how resident responded to redirection. Intensity Code: 0=Did Not Occur; 1=Easily Altered; 2=Difficult to Redirect. Describe interventions in Progress Note. - Anti-Depressant Medication Use - Observe resident closely for significant side effects: Common - Sedation, Drowsiness, Dry Mouth, Blurred Vision, Urinary Retention, Tachycardia, Muscle Tremor, Agitation, Headache, Skin Rash, Photosensitivity(skin), Excess Weight Gain. Document: 'Y' if monitored and none of the above observed. 'N' if monitored and any of the above was observed, select chart code 'Other/ See Nurses Notes' and progress note findings. Every shift. -Antipsychotic medication-monitor for dry mouth, constipation, blurred vision, disorientation/confusion, difficulty urinating, hypotension, dark urine, yellow skin, [nausea/vomiting], lethargy, drooling, EPS symptoms (tremors, disturbed gait, increased agitation, restlessness, involuntary movement of mouth or tongue). Document: 'Y' if monitored and none of the above observed. 'N' if monitored and any of the above was observed, select chart code 'Other/ See Nurses Notes' and progress note findings. Every shift R350's psychotropic medication care plan dated 2/6/25 documents the following pertinent interventions: Monitor/document/report [as needed] any adverse reactions of psychotropic medications: unsteady gait, tardive dyskinesia, EPS (shuffling gait, rigid muscles, shaking), frequent falls, refusal to eat, difficulty swallowing, dry mouth, depression, suicidal ideations, social isolation, blurred vision, diarrhea, fatigue, insomnia, loss of appetite, weight loss, muscle cramps nausea, vomiting, behavior symptoms not usual to the person. Monitor/record occurrence of for target behavior symptoms (on MAR/TAR) and document per facility protocol. Surveyor reviewed R350's Behavior Management Record, Medication Administration Record (MAR) and Treatment Administration Record (TAR) and did not locate documentation of the ordered behavior monitoring and side effect monitoring that is to be completed each shift. On 2/11/25 at 2:23 PM, Surveyor interviewed Licensed Practical Nurse (LPN)-H. Surveyor asked where behavior monitoring, and side effect monitoring is located. LPN-H stated that behavior monitoring is in the MAR and TAR. On the MAR while giving a medication, it will ask a question about targeted behaviors. You answer yes or no when giving the medication, but this is only documented when medications are administered so typically once or twice a day. On the TAR you document the targeted behavior every shift. Surveyor asked where side effect monitoring was documented. LPN-H stated that LPN-H does not recall anything about side effect monitoring. On 2/11/25 at 3:34 PM, Surveyor interviewed Registered Nurse (RN)-NN. Surveyor asked where behavior monitoring, and side effect monitoring was documented. RN-NN stated that it is in the TAR. Surveyor asked how often the behavior and side effect monitoring is completed. RN-NN stated it should be completed every shift. On 2/13/25 at 11:14 AM, Surveyor interviewed (LPN)-HH. Surveyor asked where behavior monitoring, and side effect monitoring documentation is located. LPN-HH stated behavior monitoring is in the TAR. LPN-HH was not sure where side effect monitoring was located. On 2/13/25 at 12:02 PM, Surveyor interviewed Assistant Director of Nursing (ADON)-G. Surveyor asked where behavior monitoring, and side effect monitoring was documented. ADON-G indicated it is in the behavior section withing the medical record. Surveyor asked if ADON-G could find monitoring being documented on R350 as ordered. ADON-G looked in R350's medical record and stated she could not locate any monitoring being completed on R350. On 2/13/25 at 1:58 PM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked where behavior monitoring, and side effect monitoring is documented. DON-B indicated that it should be in the TAR. Surveyor asked how often the monitoring should be completed. DON-B stated it should be completed each shift. Surveyor asked if DON-B could locate behavior monitoring for R350 since admission. DON-B stated that DON-B did not see any. Surveyor asked if DON-B could locate side effect monitoring for R350 since admission. DON-B stated that DON-B did not see any. On 2/13/25 at 3:05 PM, Surveyor informed NHA-A and DON-B of the concern that behavior monitoring, and side effect monitoring have not been documented on R350 from her admission on [DATE]. No further information was provided. The facility protocol titled Standard Psychoactive Medication Protocol and with no date documents: Goal: Individual will have minimized side effects of psychotropic drug use. MAA (sic): Administer medications as ordered. Document target behaviors and report changes to Licensed Nurse. Nursing: Administer medications as ordered. Report changes to physician. Monitor medication side effects. (Arrhythmia, falls. Lethargy, behavior/cognition changes, etc.). Document target behaviors, interventions and effectiveness. 2.) R3 was admitted on [DATE] with diagnoses that included: Depression unspecified and Anxiety-Disorder unspecified. R3's Quarterly MDS Minimum Data Set with an assessment reference date of 01/03/24 documents a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition for R3. R3's antidepressant medications care plan documents: The resident uses antidepressant medications r/t (related to) Depression-Bipolar. Date initiated 06/28/24, Revision on 10/9/24 Under the interventions section it documents: Administer antidepressant medications as ordered by physician. Monitor/document side effects and effectiveness q-shift. Date Initiated: 06/28/2024 Revision on: 06/28/2024 Monitor/document/report PRN adverse reactions to antidepressant therapy: change in behavior/mood/cognition; hallucinations/delusions; social isolation, suicidal thoughts, withdrawal; decline in ADL (activities of daily living) ability, continence, no voiding; constipation, fecal impaction, diarrhea; gait changes, rigid muscles, balance probs, movement problems, tremors, muscle cramps, falls; dizziness/vertigo; fatigue, insomnia, appetite loss, weight. loss, nausea/vomiting, dry mouth, dry eyes; Date Initiated: 06/28/2024 Revision on: 06/28/2024. R3's January 2025 and February 2025 Medication Administration Record (MAR) documents: Bupropion HCl ER (SR) Oral Tablet Extended Release 12 Hour 150 MG (Bupropion HCl) Give 150 mg by mouth in the morning for depression -Start Date 01/28/2025 0600 Duloxetine HCl Oral Capsule Delayed Release Particles 30 MG (Duloxetine HCl) Give 60 mg by mouth in the morning for depression-Start Date 01/28/2025 0600 R3's MAR (medication administration record) documents that R3 was administered Bupropion HCl ER (SR) Oral Tablet Extended Release 12 Hour 150 MG (milligrams) and Duloxetine HCl Oral Capsule Delayed Release Particles 30 MG daily from 1/27/25 to 2/15/25. Anti-Depressant Medication Use - Observe resident closely for significant side effects: Common - Sedation, Drowsiness, Dry Mouth, Blurred Vision, Urinary Retention, Tachycardia, Muscle Tremor, Agitation, Headache, Skin Rash, Photosensitivity(skin), Excess Weight Gain. Document: 'Y' if monitored and none of the above observed. 'N' if monitored and any of the above was observed, select chart code 'Other/ See Nurses Notes' and progress note findings every shift -Start Date 01/27/2025 1400 R3's MAR (medication administration record) has documented a start date of 1/27/25 to begin monitoring R3's antidepressant medications. No antidepressant medication monitoring is documented for R3 on the MAR from the date 1/27/25 until the date of 2/15/25. On 02/17/25, at 08:08 AM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked DON-B if there was antidepressant side effect monitoring documentation for R3 during the period 1/27/25 through 2/15/25. Surveyor informed DON-B Surveyor could not locate any antidepressant side effect monitoring in R3's MAR from the date 01/27/25 until the date of 2/15/25. DON-B informed Surveyor that DON-B did not have the information but would investigate the antidepressant side effect monitoring for R3. On 02/17/25, at 02:03 PM, Surveyor interviewed DON-B. Surveyor asked DON-B if anymore documentation was available on antidepressant side effect monitoring on R3. DON-B informed Surveyor DON-B could not find side effect monitoring documentation for R3's antidepressant medication from the date 1/27/25 through the date of 2/15/25. On 02/17/25, at 04:32 PM, Surveyor interviewed DON-B and Nursing Home Administrator (NHA)-A. Surveyor asked DON-B if the facility could provide more information on the antidepressant side effect monitoring expectation of staff and lack of antidepressant side effect monitoring documentation for R3. DON-B informed Surveyor the expectation was antidepressant side effect monitoring should have been completed. Surveyor informed DON-B and NHA-A Surveyor has a concern because R3 did not have documentation on R3's MAR for antidepressant side effect monitoring from 1/27/25 until 2/15/25. DOB-B informed Surveyor the facility had no documentation, and that the facility made sure the side effect documentation was addressed and started on 2/15/25 for R3. No additional information was provided. 3.) R36 was admitted on [DATE] with diagnosis that included: Spastic Hemiplegia (causing weakness) affecting right dominant side, Cerebral Infarction, Dementia, Depression unspecified, and Anxiety-Disorder unspecified. R36's Quarterly MDS with an assessment reference date of 12/04/24 documents R3's Brief Interview for Mental Status (BIMS) score of 9 indicating Moderate Impaired cognition for R36. R36's antidepressant medication care plan documents: The resident uses antidepressant medication r/t (related to) Depression Date Initiated: 09/06/2024 Revision on: 09/06/2024 Under the interventions section it documents: Monitor/document/report PRN adverse reactions to antidepressant therapy: change in behavior/mood/cognition; hallucinations/delusions; social isolation, suicidal thoughts, withdrawal; decline in ADL (activities of daily living) ability, continence, no voiding; constipation, fecal impaction, diarrhea; gait changes, rigid muscles, balance probs, movement problems, tremors, muscle cramps, falls; dizziness/vertigo; fatigue, insomnia, appetite loss, weight. loss, nausea/vomiting, dry mouth, dry eyes. Date Initiated: 09/06/2024 Revision on: 02/04/2025 R36's November 2024 to February 2025 Medication Administration Record (MAR) documents, Sertraline HCl Oral Tablet 100 MG (Sertraline HCl) Give 100 mg by mouth one time a day related to Depression, unspecified -Start Date 11/06/2024 0600 R36's MAR (medication administration record) documents that R36 was administered Sertraline HCl Oral Tablet 100 MG daily from 11/6/24 to 2/15/25. Anti-Depressant Medication Use - Observe resident closely for significant side effects: Common - Sedation, Drowsiness, Dry Mouth, Blurred Vision, Urinary Retention, Tachycardia, Muscle Tremor, Agitation, Headache, Skin Rash, Photosensitivity(skin), Excess Weight Gain. Document: 'Y' if monitored and none of the above observed. 'N' if monitored and any of the above was observed, select chart code 'Other/ See Nurses Notes' and progress note findings every shift -Start Date 11/04/2024 1400 R36's MAR (medication administration record) has documented a start date of 11/4/24 to begin monitoring R3's antidepressant medications. No antidepressant medication monitoring is documented for R36 on the MAR from the date of 11/04/24 until the date of 2/15/25. On 02/17/25, at 08:08 AM, Surveyor interviewed Director of Nursing (DON)-B. Surveyor asked DON-B if there was antidepressant side effect monitoring documentation for R36 during the period 11/04/24 through 2/15/25. Surveyor informed DON-B Surveyor could not find antidepressant side effect monitoring in R36's MAR from the date of 11/04/24 until 2/15/25. DON-B informed Surveyor that DON-B did not have the information but would investigate the antidepressant side effect monitoring for R36 On 02/17/25, at 02:03 PM, Surveyor interviewed DON-B. Surveyor asked DON-B if anymore documentation was available on antidepressant side effect monitoring on R36. DON-B informed Surveyor DON-B could not find side effect monitoring documentation for R36's antidepressant medication from the date of 11/04/24 until the date of 2/15/25. On 02/17/25, at 04:32 PM, Surveyor interviewed DON-B and Nursing Home Administer. (NHA)-A. Surveyor asked DON-B if the facility could provide more information on the antidepressant side effect monitoring expectation of staff and lack of antidepressant side effect monitoring documentation for R36. DON-B informed Surveyor the expectation was antidepressant side effect monitoring should have been completed. Surveyor informed DON-B and NHA-A Surveyor has a concern because R36 did not have documentation for antidepressant side effect monitoring on R36's MAR from 11/04/25 until the date of 2/15/25. DOB-B informed Surveyor the facility had no documentation, and that the facility made sure the side effect documentation was addressed and started on 2/15/25 for R36. No additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not provide 3 (R196, R197, and R347) of 3 residents reviewed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not provide 3 (R196, R197, and R347) of 3 residents reviewed for dietary services, with food accommodations and preferences as listed on the Resident's meal tickets. * R196 meal ticket states no oatmeal and received oatmeal on 2/11/25 and 2/12/25. R196 did not received the berries for breakfast on 2/13/25. * R197's meal ticket states dislikes eggs but received denver eggs on 2/11/25 for breakfast. *On 2/11/25, residents received a peanut butter cookie instead of the frosted pumpkin bar listed on the posted menu. On 2/12/25, the Residents received beef barley soup instead of french onion soup listed on the posted menu. * R347 did not received a banana per meal ticket on 2/13/25. Findings Include: Surveyor reviewed the facility's dining policies and procedures. The undated Meal Identification policy documents: Policy: .A electronic meal identification and food preferences slip is used to properly identify each individual's needs and desires for food. Procedure: 1. The food service manager visits a newly admitted individual to obtain food and beverage preferences, dislikes and food allergies/intolerances before a electronic meal identification and preference card (meal ID card) is written. 2. A temporary meal ID card containing the individual's name, room number and diet order may be used until a permanent one is prepared (usually for the first meal or two). 3. The electronic meal ID includes the name of the individual, room number, diet order, beverage preferences, food dislikes and any other specific diet information. Food allergies should be written in red, or printed boldly to call attention to them. 4. Meal ID are used during meal service to ensure the correct diet is being served and food preferences are honored. 5. Meal ID are placed on corresponding meals to ensure delivery to the correct individual. 7. The food service manager/RD is responsible for keeping ID up-to-date. Note: If computerized paper meal ID cards are used, they may be left on the tray for service. Staff may use these paper tray cards to note changes in preferences, food intake percentages and other pertinent information to send back to the food service department. The undated Diet Order policy and procedure documents: Policy: .The food service department must receive a completed diet order as soon as possible after admission or following a diet order change. Procedure: 1. The nursing staff sends the diet order(per physician's orders) to the food service department as soon as possible after admission or change(preferably within 1 to 2 hours), using the Diet Order Form. 6. Diet orders are file in the food service department. 7. Meal identification cards are adjusted accordingly. The Meal and Nourishment policy and procedure last revised 6/21/06 documents: .Procedure: A. Each Resident must receive and the facility must provide at least three meals daily, at regular times comparable to normal mealtimes in the community or in accordance with Resident needs, preferences, requests, and plan of care. 1.) R196 was admitted to the facility on [DATE] with diagnoses of Hypothyroidism, Type 2 Diabetes Mellitus, Obstructive Sleep Apnea, Essential Hypertension, and Displaced Comminuted Fracture of Shaft of Right Femur. R196's admission Minimum Data Set(MDS) dated [DATE] is was in the process of being completed. The Brief Interview for Mental Status(BIMS) has been completed and the score was 15, indicating R196 is cognitively intact for daily decision making. No other MDS sections are completed at the time of the survey. On 2/10/25, at 10:10 AM, Surveyor spoke with R196 who stated R196 needs to see the dietitian. R196 has not been asked when admitted to the facility what R196's preferences are or choice of cereal. R196 received oatmeal and does not like oatmeal. On 2/10/25, at 1:16 PM, Surveyor observed R196's lunch tray. R196 is upset because R196 received a hamburger on bun, but the menu states kiebesa and was anticipating the kiebesa. Certified Nursing Assistant (CNA)-EE explained to R196 that the hamburger is considered heart healthy per R196's diet but will go get the kiebesa for R196. On 2/11/25, at 8:53 AM, R196 informed Surveyor that R196 spoke with the dietitian last night and informed Registered Dietitian (RD)-DD that R196 does not like oatmeal. R196 provided RD-DD with likes and dislikes. R196 wants dry cereal with milk for breakfast. On 2/11/25, at 8:58 AM, Surveyor observed R196 received oatmeal on R196's breakfast tray. R196's meal ticket states dislikes oatmeal. Surveyor received permission from R196 to keep R196's breakfast meal ticket. On 2/13/25, at 8:41 AM, R196 informed Surveyor R196 received oatmeal on 2/12/24. Surveyor observed R196's meal ticket which states: likes cold cereal, dislikes oatmeal. Instructions: cold cereal daily with milk. This was all highlighted. R196 had to send the oatmeal back. Surveyor received permission from R196 to keep R196's breakfast meal ticket. O 2/13/25, at 9:00 AM, Surveyor observed R196 tell CNA-FF that R196 did not get the fruit(berries) so CNA-FF went back to the kitchen with R196's meal ticket, came back to R196's room and told R196 they would be getting the berries for R196. 2.) R197 was admitted to the facility on [DATE] with diagnoses of Unspecified Fracture of Left Patella, Dysphagia, Unspecified Asthma, and Essential Hypertension. R197's admission MDS dated [DATE] documents R197's BIMS score of 15, indicating R197 is cognitively intact for daily decision making. No other sections are completed. On 2/11/25, at 8:49 AM, Surveyor observed R197's breakfast tray which had denver eggs on it. R197's breakfast meal ticket states dislikes eggs. Surveyor received permission from R197 to keep R197's breakfast meal ticket. 3.) On 2/11/25, at 1:00 PM, Surveyor observed that all residents received a cookie on their trays instead of the posted frosted pumpkin bar. On 2/11/25, at 10:02 AM, Surveyor interviewed RD-DD. RD-DD informed Surveyor that RD-DD is full time at the facility and is responsible for getting likes/dislikes, preferences from the Residents. RD-DD will meet with Residents within 24-48 hours to evaluate. If a Resident comes in on a Friday, RD-DD will evaluate on Monday. RD-DD get meal tickets printed right away. As soon as RD evaluates, gets likes/dislikes/preferences will print the ticket. RD-DD stated that dietary should be checking the tickets. If a Resident does not like oatmeal, cold cereal bins are located on the counter in the dining room. The CNA is supposed to ask what cold cereal a Resident wants and fill the bowl up. Preferences show up on all 3 meals tickets. On 2/11/25, at 2:19 PM, Surveyor interviewed both Regional Food Service Director (RFSD)-Z and Food Service Director (FSD)-W. FSD-W explained the process is that the meal ticket is located on the Resident tray. The dietary aide tells the dietary aide serving the food, the correct diet and preferences, and is placed in the cart. The dietary aide reading the meal ticket is expected to be checking the tray that the Resident received the preferred items. If there is a menu change, RD-DD informs the Residents. If a Resident dislikes eggs should they have never received the denver scrambled eggs. If a Resident dislikes oatmeal, they should not have received oatmeal on their tray. The dietary staff should have read the ticket and offered an alternative. On 2/13/25, at 10:05 AM, Surveyor interviewed RFSD-Z via telephone. Surveyor shared the concern with RFSD-Z that Residents are not receiving food items based on their meal tickets. RFSD-Z stated someone is not doing their job. Surveyor interviewed RD-DD at this time. RD-DD informed Surveyor that RD-DD goes over the menu for the next week to make sure the facility can get food items in. RD-DD stated that the facility can't even get frosted pumpkin bars and not sure why the frosted pumpkin bar was on the menu. RD-DD then informed Surveyor that on 2/12/25, the Residents received beef barley instead of french onion soup. RD-DD and Surveyor discussed that items are changing without informing the Resident. RD-DD stated that if RD-DD knows ahead of time, RD-DD can change the ticket. RD-DD stated the cookie was peanutbutter and luckily no one has a peanut allergy. RD-DD provided documentation that there have been 8 items substituted since 7/28/24. On 2/13/25, at 3:04 PM, Surveyor shared the concern with Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B that R196 and R197 have not been receiving preferences as documented on R196, and R197's meal tickets. No further information was provided by the facility. 4.) R347 was admitted to the facility on [DATE] with diagnosis that include stroke, weakness and vascular dementia. R347 admission Minimum Data Set assessment dated [DATE] documents R347 is severely cognitively impaired. R347 has an activated Power of Attorney, (POA)-GG. On 2/10/25 at 12:15 PM, Surveyor interviewed POA-GG. POA-GG informed Surveyor that R347's meal tray ticket does not always match what is served on R347's tray. POA-GG stated that there are times when fruits or vegetables are missing, and POA-GG will approach staff to get the missing item or R347 will have to go without it. POA-GG stated that fruits and vegetables are important to R347. On 2/13/25 at 10:21 AM, Surveyor observed R347 in R347's room with POA-GG. R347 was eating breakfast. Surveyor asked POA-GG if R347 received everything R347 wanted and preferred on R347's breakfast tray. POA-GG indicated that R347 did not receive a banana and wanted a banana. Surveyor reviewed R347's breakfast tray meal ticket dated 2/13/2025 which documents: Choice of Juice, [NAME] Krispies or oatmeal, [Ground] Sausage gravy, Biscuit (Must be covered in gravy), Banana, Milk. Surveyor noted that everything, except the banana, was on R347's breakfast tray on 2/13/25. On 2/13/25 at 10:25 AM, Surveyor informed Licensed Practical Nurse (LPN)-HH that R347 did not receive a banana on R347's breakfast tray and R347 still preferred to receive the banana. LPN-HH indicated that LPN-HH will get a banana for R347. Surveyor observed LPN-HH enter R347's room to give R347 a medication. LPN-HH spoke to R347 and POA-GG about getting R347 a banana. On 2/13/25 at 1:43 PM, Surveyor observed R347 and POA-GG in R347's room. Surveyor asked if R347 received the banana that was requested earlier in the day. POA-GG stated that R347 did not receive a banana. On 2/13/25 at 3:05 PM, Surveyor informed Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B about R347 not getting R347's choice of banana on R347's breakfast meal tray and after requesting it again, as of 1:43 PM, R347 had still not received the requested banana. No additional information was provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure they followed their antibiotic stewardship program for 1 (R23)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility did not ensure they followed their antibiotic stewardship program for 1 (R23) of 1 residents reviewed for antibiotic use. * R23 was treated with an antibiotic for a UTI (urinary tract infection) without meeting criteria. Findings include: The facility's policy titled, Infection Prevention and Control Program dated as last reviewed on 12/5/24 under the Identification section documents: Staff will follow McGeers criteria for infection identification. The CDC (Centers for Disease Control and Prevention) Core Elements of Antibiotic Stewardship for Nursing Homes Appendix A: Policy and Practice Actions to Improve Antibiotic Use under the section Infection specific interventions to improve antibiotic use documents Reduce antibiotic use in asymptomatic bacteriuria (ASB). The prevalence of ASB, bacteriuria without localizing signs or symptoms of infections, ranges from 25% to 50% in non-catheterized nursing home residents and up to 100% among those with long-term urinary catheters. Antibiotic use for treatment of ASB in nursing home residents does not confer with any long-term benefits in preventing symptomatic urinary tract infections (UTI) or improving mortality, and may actually increase the incidence of adverse drug events and result in subsequent infections with antibiotic-resistant pathogens. 1.) R23's diagnoses includes retention of urine, obstructive & reflux uropathy, and neuromuscular dysfunction of bladder. R23 is receiving hospice services. R23's physician order dated 11/1/24 documents: Indwelling Foley Catheter 16 fr (french) with 10 cc (cubic centimeters) balloon for urinary retention. R23's admission MDS (minimum data set) with an assessment reference date of 11/8/24 documents that R23 has an indwelling catheter. R23's urinary incontinence and indwelling catheter CAA (care area assessment) dated 11/11/24 documents under the analysis of findings section: neurogenic bladder obstructive urop (uropathy) Foley cath (catheter) retention,. Under the care plan considerations section it documents: Proceed to plan of care. Maintain Foley cath-cath places at risk for infection. Goal for no complications/infections r/t (related to) cath. R23's nurses note dated 12/5/24, at 12:22 p.m. by Licensed Practical Nurse (LPN)-HH documents: Resident had concerns for burning in bladder. Hospice nurse changed Foley out and collected a UA (urinalysis). Residents catheter was kinked in 2 places. Hospice nurse only wants resident [NAME] sic (wearing) house coats or robes, NO pants. Check that tubing is draining and not kinked. UA with c&s (culture and sensitivity) was ordered, collected, faxed, confirmed by lab and urine is in the fridge. R23's nurses note dated 12/6/24, at 13:09 (1:09 p.m.) written by LPN-VV documents: lab orders reviewed NNO (no new orders). R23's physician order dated 12/9/24 documents: Sulfamethoxazole-Trimethoprim Tablet 800-160 mg (milligram). Give 1 tablet by mouth every morning and at bedtime for UTI for 7 Days. Surveyor reviewed R23's December 2024 MAR (medication administration record) and noted R23 received this antibiotic starting on 12/9/24 with the HS (hour sleep) dose and twice daily on 12/10/24, 12/11/24, 12/12/24, 12/13/24, 12/14/24, & 12/15/25 and the AM (morning) dose on 12/16/24. R23's nurses note dated 12/10/24 at 00:11 (12:11 a.m.) written by LPN-E documents: Late entry from PM (evening) shift: Resident alert and responsive, continues on ABT (antibiotic) for UTI, Foley patent, draining amber urine. No adverse reactions noted from ABT. No c/o (complaint of) pain or discomfort. R23's nurses note dated 12/11/24 at 03:35 (3:35 a.m.) written by LPN-E documents: Late entry from PM shift: Resident alert and responsive, monitoring for FU (follow up)/fall, no injuries noted. ROM/WNL (range of motion/within normal limits), neuro checks negative, continues on ABT for UTI, no adverse reactions noted from ABT, Foley patent, draining amber urine. No c/o pain or discomfort. R23's nurses note dated 12/15/24 at 23:32 (11:32 p.m.) written by LPN-E documents: Resident alert and responsive, monitoring for unwitnessed fall, area to back of head is healing, no blood or drainage noted. ROM/WNL. Oxygen on @ (at) 2 L (liters)/min. via nasal cannula. Continues on ABT for UTI, no adverse reactions noted from ABT. No c/o pain or discomfort. R23's nurses note dated 12/20/24 at 01:09 (1:09 a.m.) written by LPN-E documents: Resident alert and responsive. Continues on ABT for UTI, Foley draining amber urine, no adverse reactions noted from ABT, no c/o pain or discomfort. Surveyor noted R23's antibiotic ended on 12/16/24. On 2/13/25, at 1:44 p.m., Surveyor asked Assistant Director of Nursing/Infection Preventionist (ADON/IP)- G how R23 met the McGeers criteria, which is the facility's definition of infection, for urinary tract infection in December. ADON/IP-G informed Surveyor she spoke with the NP (Nurse Practitioner) about that and the family requested test for an UTI, that's why the NP ordered it. ADON/IP-G informed Surveyor the family said she was confused. Surveyor asked ADON/IP-G if Surveyor could see how she the McGeers form she filled out for R23. ADON/IP-G looked in her computer and informed Surveyor she didn't fill one out for her. Surveyor asked ADON/IP-G to look into how R23 met their criteria for treating R23 with an antibiotic and get back to Surveyor. On 2/17/25, at 9:07 a.m., Surveyor informed ADON/IP-G Surveyor has not been provided with any information on how R23 met their definition of infection for treating a UTI in December. ADON/IP-G informed Surveyor the family spoke with the NP and they wanted the UA. Surveyor informed ADON/IP-G Surveyor understood how the UA was ordered but how did R23 meet the McGeers criteria which is their standard of practice for treating an UTI. ADON/IP-G replied she did not. Surveyor was not provided with any additional information as to why R23 was treated with an antibiotic without meeting the facility's definition of infection.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and record review, the facility did not ensure a safe, clean, comfortable and homelike en...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews and record review, the facility did not ensure a safe, clean, comfortable and homelike environment as evidenced by having a linen shortage in order to properly take care of residents with the potential to affect a pattern of Residents who prefer to wear hospital gowns at night. * R196 informed Surveyor that hospital gowns were not available all weekend, Monday, and Tuesday (2/8-2/11/25) for bedtime and that is R196's preference to wear a hospital gown for bed. Findings include: R196 was admitted to the facility on [DATE] with diagnoses of Hypothyroidism, Type 2 Diabetes Mellitus, Obstructive Sleep Apnea, Essential Hypertension, and Displaced Comminuted Fracture of Shaft of Right Femur. R196's admission Minimum Data Set(MDS) dated [DATE] was in the process of being completed. The Brief Interview for Mental Status (BIMS) has been completed and the score is 15, indicating R196 is cognitively intact for daily decision making. The MDS documents R196 has no mood behavior issues. No other MDS sections are completed at this time. On 2/10/25, at 10:09 AM, Surveyor interviewed R196 whom informed Surveyor that R196 had to sleep in R196's shirt last night because R196 was told there was no gowns all weekend. R196 informed Surveyor that R196's preference is not to sleep in R196's shirt. On 2/11/25, at 8:57 AM, R196 informed Surveyor that a gown was not available to sleep in last night so R196 slept in the same shirt as the day before. On 2/10/25, at 10:13 AM, Surveyor observed no gowns on the large linen cart in the hallway of Unit A, where R196 resides. On 2/10/25, at 1:21 PM, Surveyor observed no gowns on the line cart on Unit A, where R196 resides. On 2/11/25, at 9:01 AM, Surveyor observed no gowns on the linen cart of Unit A. Certified Nursing Assistant (CNA)-BB confirmed the gowns are kept on that linen cart and agreed there are no gowns available. CNA-BB stated it happens sometimes that gowns are not available. On 2/11/25, at 9:53 AM, Surveyor interviewed Facility Services Manager (FSM)-L. FSM-L informed Surveyor that FSM-L is responsible for the laundry service. FSM-L explained that the towels, washcloths, bed linen, and gowns are all washed offsite and delivered by a contractor. FSM-L stated FSM-L completes par levels of linen. FSM-L explained that each hallway of the units have a linen cart. The linen comes in on Tuesday, Thursday, and Saturday. The units are stocked on Monday, Wednesday, and Friday morning. Surveyor requested par level for gowns and any additional information of gowns being delivered prior to the survey process starting. On 2/11/25, at 11:10 AM, Surveyor made observations of all the linen carts for each unit with-in the facility. Surveyor observed no gowns on any linen cart at this time. Surveyor interviewed CNA-TT who informed Surveyor that the facility is sometimes out of gowns, but not all the time. CNA-TT stated that all the linen is kept on the linen cart, including gowns. On 2/11/25, at 12:45 PM, Surveyor interviewed R196 again in regards to not having gowns available for bedtime. R196 was told on 2/11/25 by an employee(does not remember who) that no gowns were delivered to the facility. R196 informed Surveyor, My preference is not to have to sleep in my shirt at night. On 2/11/25, at 1:44 PM, Surveyor reviewed the linen contract signed and dated 5/7/24. The contract documents: .will provide customer(facility) with a system generated monthly recap of clean linen pounds shipped verses soil linen pounds returned .will work with the customer(facility) staff to correct the deficiencies. This will include but not limited to: -Recommended product substitutions -In-service product usage/procedure training -Alternate delivery systems . On 2/11/25, at 2:47 PM, Surveyor observed all unit linen carts in the facility and observed no gowns on any of the linen carts. Surveyor interviewed CNA-AA who typically gets Residents ready for bed on 2nd shift. CNA-AA offers a gown and confirmed the facility is sometimes out of gowns. CNA-AA and Surveyor went to look for gowns on Unit A linen cart and agreed there are no gowns on the linen cart. On 2/13/25, at 7:49 AM, Surveyor observed gowns in a bin located in Unit A's linen cart. On 2/13/25, at 9:41 AM, Surveyor interviewed FSM-L again. FSM-L stated that 50 gowns were delivered on Saturday 1/25/25. FSM-L explained the last laundry worker leaves at 3 on Fridays. They are supposed to stock for the weekend. If the facility runs out of linen, the nurse supervisor has a key for the laundry room where there is extra kept. FSM-L is not able to answer why the facility did not have gowns from Friday(2/7/25) to Tuesday(2/11/25). The facility census at the start of the survey process on 2/10/25 was 49. On 2/13/25, at 10:00 AM, Surveyor toured with FSM-L the laundry room. Surveyor counted approximately 35 gowns available. FSM-L stated that with no gowns in the facility from 2/8/11-2/11/25 was a miscommunication between FSM-L and FSM-L's staff. Surveyor reviewed the orders for gowns: 1/28/25-50 gowns delivered 2/1/25-50 gowns delivered 2/3/25-50 gowns were ordered 2/4/25-50 gowns delivered 2/7/25-no gowns ordered 2/8/25-no gowns delivered 2/10/25-no gowns ordered 2/11/25-200 gowns delivered On 2/13/25, at 11:20 AM, FSM-L informed Surveyor that FSM-L completes a count of available linen biweekly and last completed 2/10/25. FSM-L provided documentation of the count and confirmed to Surveyor that there were no gowns available on 2/10/25. On 2/13/25, at 3:04 PM, Surveyor shared the concern with Director of Nursing (DON)-B and Nursing Home Administrator (NHA)-A that the facility did not have gowns available per R196 preference for bedtime from 2/8/25-2/11/25 in the facility. No further information has been provided by the facility.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Facility not having ability to provide gowns to residents Has ability to effect a pattern of resident who prefer to wear gowns ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Facility not having ability to provide gowns to residents Has ability to effect a pattern of resident who prefer to wear gowns FACILITY FTAGDIR Based on observation, staff interviews and record review, the facility did not ensure a safe, clean, comfortable and homelike environment as evidenced by having a linen shortage in order to properly take care of Residents with the potential to affect 1 of 4 residents interviewed () as well as those residents who receive linens from the linen carts on A,B,C,D units. *R196 informed Surveyor that hospital gowns were not available all weekend, Monday, and Tuesday for bedtime and that is R196's preference to wear a hospital gown for bed. Findings include: R196 02/10/25 10:09 AM Had to sleep in shirt last night because was told there was no gowns all wkend, did not get out bed Sat or Sun because was told the hoyer was broke so I was bedridden all weekend 02/10/25 01:42 PM States only got up with therapy briefly and then back to bed 02/11/25 08:57 AM Did not have a gown to sleep in last night so slept in same shirt as the day before. Did get up with hoyer yesterday and worked with therapy 02/10/25 09:54 AM R33-states is getting very good care and has no concerns. Denies any issues with abuse or neglect. No concerns with anticougulant and antibiotics, or range of motion 02/10/25 10:12 AM R43-in bed. Denies issues with pain or anticougulant. Denies any abuse or neglect 02/10/25 10:13 AM No gowns on the large cart in hallway of Unit A 02/10/25 01:21 PM No gowns on cart on Unit A 02/10/25 10:33 AM R1 denies any issues with abuse and neglect. Has no concerns at this time 02/11/25 09:01 AM no gowns on cart [NAME] states that the gowns are kept on the cart in the hallway, but has not had a continous problem with not having gowns, it happens at times 02/11/25 09:53 AM [NAME]-maintenace director Completes par levels Overabudance of items Each halllway has linen cart linen comes in tues, thurs, and sat units are stocked monday morning and wed, Friday morning hoyer lifts-6 , 3 are not working-3 not working for about 2 yrs, (some need internal parts) Each unit has a supPly closet, 4 charging stations-battery can last about 8 hrs. Each unit has 4 spare batteries-not notified that hoyers were not working Requested par level of gowns 02/11/25 11:10 AM no gowns on aspen or apple butternut or birch I-cna asteria sometimes out of gowns, not all the time, all the linen is kept on the cart cedar-no gowns dogwood-no gowns deerwood-no gowns 02/11/25 12:40 PM lunch trays have uncovered cookie and grated cheese got cookie not frosted pumpkin bar 02/11/25 12:45 PM on sunday was told that no gowns were delivered to the facility Resident # 196 My preference is not to have to sleep in my shirt at night. 02/11/25 01:44 PM Linen contract signed 5/7/24 02/11/25 02:47 PM Toured both 1st and 2nd floor linen carts-there are none on any cart [NAME] CNA [NAME] typically gets the Residents ready for bed gown is offered, sometimes we are out of gowns, went to look for gowns and agreed there are none 02/13/25 07:49 AM bin has gowns A unit 02/13/25 08:42 AM Resident # 196 states that R196 did not get a gown on Sat, Sunday, Monday, or Tuesday. Got a gown Wednesday for bed. 02/13/25 09:41 AM [NAME] Saturday 1/25/25 50 gowns were delivered leave at 3 on Fridays, stock for the wkend, nurse supervisor has key for laundry room if run out of anything. Not able to answer why the facility did not have gowns from Friday to Tuesday. 02/13/25 10:00 AM Went down to tour laundry, approximately 35 gowns. [NAME] stated that with no gowns in the facility it was a miscommunication between him and the staff 02/13/25 11:20 AM Per [NAME], completes a count biweekly-last completed on 2/10/25 02/13/25 03:04 PM DON-B and NHA-A Shared concern that over the wkend until Tuesday, there were no gowns available on both upstairs and downstairs and per Resident preference wanted gowns to sleep in. No further information was provided by the facility at this time.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility did not designate a licensed nurse to serve as a charge nurse on each tour of duty. * The facility did not designate a charge nurse for...

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Based on observation, interview, and record review, the facility did not designate a licensed nurse to serve as a charge nurse on each tour of duty. * The facility did not designate a charge nurse for each tour of duty on each daily nursing schedule. This deficient practice has the potential to affect all 49 residents residing in the facility. Findings include: On 2/11/25, Surveyor requested nursing schedules and nurse staff postings for Quarter 4 (July 1st-September 30th, 2024) due to Payroll Based Journal reporting and 1/20/25-2/10/25. Surveyor was provided with the nursing schedules and nurse staff postings and noted the facility's nursing schedules did not designate who the charge nurse was for each tour of duty. On 2/17/25, at 10:15 AM, Surveyor conducted an interview with Scheduler-HHH. Scheduler-HHH is responsible for coordinating the facility's nursing schedule and preparing the facility's nurse staff postings. Surveyor asked Schedule-HHH if they were aware there was not a charge nurse designated on the facility's nursing schedules for Quarter 4 (July 1st -September 30th, 2024) from 1/20/25-2/10/25. Scheduler-HHH told Surveyor that they were not aware that it is a requirement to designate a charge nurse for each shift on the daily nursing schedule. On 2/17/25 at 2:40 PM, Surveyor informed Nursing Home Administrator (NHA)-A of the concern related to the facility's schedules not designating who the facility charge nurse would be on the facility's nursing schedules for Quarter 4 (July 1st -September 30th, 2024) from 1/20/25-2/10/25 for each tour of duty. The facility did not provide any additional information as to why it did not ensure that the facility designated a charge nurse for each tour of duty.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on review of daily staff postings, staffing schedules, and interview, the facility did not use the services of a RN (Registered Nurse) for at least 8 consecutive hours a day, 7 days a week. * On...

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Based on review of daily staff postings, staffing schedules, and interview, the facility did not use the services of a RN (Registered Nurse) for at least 8 consecutive hours a day, 7 days a week. * On multiple dates, there was no RN who worked at the facility for 8 consecutive hours. This deficient practice has the potential to affect 49 of 49 residents residing in the building. Findings include: 1.) On 2/11/25, Surveyor requested nursing schedules and nurse staff postings for Quarter 4 (July 1st-September 30th, 2024) due to Payroll Based Journal reporting and 1/20/25-2/10/25. Surveyor was provided with the nursing schedules and nurse staff postings and noted the facility's nursing schedules did not indicate the presence of an RN in the facility on the following dates: July 2024: July 4, 5, 9, 11, 18, 20, 24, 25, 26, 27, 28. August 2024: August 1, 2, 5, 6, 15, 16, 19, 20, 21, 25, 29, 30. September 2024: September 3, 8, 12, 13, 16, 21, 22, 26, 30. January 2025: January 13, 18, 19, 20, 23, 30. February 2025: February 3. On 2/17/25, at 10:15 AM, Surveyor conducted an interview with Scheduler-HHH. Scheduler-HHH is responsible for coordinating the facility's nursing schedule and preparing the facility's nurse staff postings. Surveyor asked Schedule-HHH if the facility was were aware that schedules that were reviewed by Surveyors for Quarter 4 (July 1st -September 30th, 2024) and 1/20/25-2/10/25 indicated that there was not an RN in the facility for at least 8 consecutive hours for the above dates. Scheduler-HHH told Surveyor that the faciliy was aware that there was a problem finding enough RNs to work for a stretch of time at the facility. Scheduler-HHH added that most days, DON-B is at the facility and can act as the covering RN. Surveyor asked Scheduler-HHH if DON-B is acting as the covering RN on weekends. Scheduler-HHH responded that they are aware of DON-B coming in some weekends to act as covering RN but that it may not be reflected on all of the facility's daily schedules. On 2/17/25 at 2:40 PM, Surveyor informed Nursing Home Administrator (NHA)-A of the concern related to the facility's schedules not indicating on the above dates that an RN was in the facility for a consecutive 8 hour tour of duty. No additional information was provided as to why the facility did not ensure that an RN (Registered Nurse) was on duty for at least 8 consecutive hours a day, 7 days a week.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure food was prepared, and served, in a sanitary mann...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure food was prepared, and served, in a sanitary manner. This was observed in 2 of 2 food preparation and serving areas and with the meal tray service to resident rooms on 1 (Unit A) of 4 units. * The facility did not ensure the facility kitchen dish machine was functioning to sanitize dishware. * The dietary staff was observed without hair restraints in the 1st floor kitchen preparation and serving area and the main kitchen. * On Unit A resident meal trays items were not covered during delivery to resident rooms. * The facility kitchen dish machine was not monitored, and checked, to ensure appropriate sanitization of dishware. Findings include: On 2/11/25, at 12:16 PM, the Food Service Director (FSD)-W provided policy and procedures to Surveyor. There is no date of review, or revision, on the policy and procedures. The FSD-W does not know the dates and this what they use. The facility's policy and procedure with no date and titled, Hair Restraints documents that all staff entering a kitchen will wear a hairnet/hair restraint, ensuring that all hair is completely covered by the hairnet. The facility's policy and procedure with no date and tilted, Recording Dish Machine Temperatures documents that all staff will be trained to record dish machine temperatures for the wash and rinse cycles at each meal. The facility's policy and procedure with no date and titled, Manual Dishwashing documents that all flatware, serving dishes, cookware will be washed, rinsed and sanitized after each use. The policy states that the dish machine will be checked prior to meals to assure proper functioning and appropriate temperatures for cleaning and sanitation. 1.) On 2/10/25, at 11:38 AM, Surveyor observed the 1st floor kitchen area. The 1st floor kitchen service area has hairnet boxes by both entrances. There is signs in the doorways to use a hair restraint when entering. The lunch service was being prepped by Dietary Aide (DA) -X and DA-V. DA-V was observed with a medium length beard that was uncovered. DA-V was setting up meal trays and place settings in the dining room. The meal trays were being set-up on the steam table food handling area. On 2/10/25, at 12:10 PM, DA-V brought the hot food cart into the kitchen area. DA-V now is wearing a beard covering. On 2/10/25, at 12:14 PM, DA-X removed the hot food items from the hot cart and into the food steamer. DA-X was observed with a hairnet on the top portion of their hair bun. DA-X hair on their head itself was uncovered. DA-X placed the hot food items into the serving steam table. DA-X obtained food temperatures of the food items in the steam table. After this was completed, Surveyor queried DA-X regarding hair restraints. DA-X stated they do not have any large enough to cover their entire head. DA-X stated they only cover their top bun. At this time (FSD) -W entered the kitchen area. DA-X requested a larger hairnet from FSD-W. The FSD-W did provide DA-X with a larger hair restraint. On 2/11/25, at 9:10 AM, Surveyor observed Cook-Y in the main kitchen by the food preparation area. Cook-Y has a medium length beard. Cook-Y was wearing a beard hair restraint underneath their beard. DA-V was observed by the dish machine area. DA-V has a medium length beard. DA-V did not have a hair restraint over their beard. On 2/11/25, at 2:05 PM, Surveyor interviewed the Regional Food Service Director (RFSD)-Z and the FSD-W. Both stated staff should be utilizing hair restraints in the kitchen areas. On 2/11/25, at 3:09 PM, at the facility exit meeting, Surveyor shared the hair restraint concerns with Nursing Home Administrator (NHA) -A, Regional Nurse Consultant (RNC)-N and Director of Nurses (DON) -B. 2.) 02/11/25, at 9:54 AM, Surveyor observed Dietary Aide (DA)-V emptying a used meal tray cart. DA-V went over by the dish machine loading area. DA-V stated they typically use a sticker for testing the dish machine. DA-V stated they don't look, or log, the dish machine temperatures. DA-V stated they did not test the dish machine temperature yet. DA-V has not seen the dish machine log sheet. DA-X came and took over emptying the used food carts. DA-X stated they did not know where the temperature logs were. DA-V was observed utilizing the dish machine with dishware. Surveyor requested the dish machine logs from Food Service Director (FSD) -W. The FSD-W also looked around the kitchen for the dish machine logs and could not locate them. The FSD-W stated they will look for them. On 2/11/25, at 11:18 AM, the FSD-W provided Surveyor a clipboard with the dish machine logs. Surveyor noted the dish machine logs do not include temperature documentation for each meal use of the dish machine. The dish machine logs have AM and PM headers with one entry of a temperature test strip for 2/11/25 AM. Surveyor noted there was no dish machine log temperature documentation for September 2024, November 2024, December 2024, January 2025 and February 1 - 10. Surveyor noted the August 2024 dish machine log has no temperature documentation for the following dates in August 2024: 3, 8, 11,12,13,14,15,17 and 31. Surveyor noted that the dish machine logs did have documentation of proper sanitization with use. There is not a additional system to ensure dish ware is being sanitized correctly. On 2/11/25, at 2:05 PM, Surveyor interviewed Regional Food Service Director (RFSD)-Z and FSD-W. Both stated they do not have a backup system to ensure dish machine is sanitizing correctly. There was not additional information for the dish machine logs that were missing monitoring. On 2/11/25, at 3:09 PM, at the facility exit meeting, Surveyor shared the dish machine sanitizing concerns with Nursing Home Administrator (NHA) -A, Regional Nurse Consultant (RNC) -N and Director of Nurses (DON)-B. 2) Surveyor was provided a Dining, Organization, Staffing, and Service policy and procedure last reviewed 11/29/06. The policy documents: F. Sanitary conditions shall be maintained in the storage, preparation and distribution of food. On 2/11/25, at 8:53 AM, Surveyor observed staff distributing the room breakfast trays. Surveyor observed the tray cart with door left open. Surveyor observed that the hot cereal, cold cereal, and orange in a dish is not covered. Staff take a tray out of the cart and walk 2-3 rooms away from the cart. On 2/11/25, at 12:40 PM, Surveyor observed the room lunch trays have an uncovered cookie and uncovered grated cheese on the trays. On 2/11/25 at 2:19 PM, Surveyor interviewed Regional Food Service Director (RFSD)-Z and Food Service Director (FSD)-W together. Both confirmed that a lid covers the heated plate and then transferred to the covered cart for Resident rooms. The only side item that gets covered would be the soup which would get a disposable lid. On 2/13/25 at 8:49 AM, Surveyor made observations of breakfast trays being delivered to Resident rooms. The cart of breakfast trays is parked at the beginning of the hallway of Unit A. Certified Nursing Assistant (CNA)-FF is delivering the breakfast trays. Surveyor observed CNA-FF going 3 rooms down from the cart. Surveyor observed cereal and the fruit are not covered. CNA-FF delivered breakfast trays to rooms [ROOM NUMBERS]. On 2/13/25, at 8:51 AM, CNA-FF moved the cart to the center of the hallway, and served the first room on the right(106). Side items on the tray were not covered. On 2/13/25, at 8:56 AM, CNA-FF took room(108) tray out of the cart and walked it down to room [ROOM NUMBER] with milk on the tray with no items covered including the milk. Surveyor observed this was 3 rooms down from cart. On 2/13/25, at 9:04 AM, CNA-FF took a tray out of the cart and crossed the hall to room [ROOM NUMBER]. Side items are not covered. CNA-FF placed the tray on top of the isolation cart, put a gown on and delivered the tray. On 2/13/25, at 9:19 AM, Surveyor observed CNA-CC carrying a tray all the way down to the last room on the right. CNA-CC informed Surveyor that CNA-CC got the tray from the dining room kitchenette because the Resident wanted the food to be hot. Surveyor observed the plate was covered, but the cereal and berries were not. Tea was covered. On 2/13/25, at 10:05 AM, Surveyor spoke with RFSD-Z via telephone. RFSD-Z confirmed only the hot meal gets covered to keep the temperature. and goes directly into the covered cart. No other items are covered. RFSD-Z understands the concern that when the cart is parked at the beginning of the hallway and staff is walking the Resident room trays down the hallway with uncovered items. On 2/13/25, at 3:04 PM, Surveyor shared the concern with Director of Nursing (DON)-B and Nursing Home Administrator (NHA)-A the concern that items are not covered on the Resident room trays and are delivered down the hallway 2-3 rooms away from the cart. Surveyor explained that food should be covered when traveling a distance (i.e., down a hallway, to a different unit or floor). NHA-A shared that the facility will be getting all new kitchen staff. No other information has been provided at this time. On 2/17/25, at 8:59 AM, Surveyor observed Resident room breakfast trays being distributed. Surveyor observed the the tray cart at the beginning of the Unit A hallway by room [ROOM NUMBER]. CNA-FF carried a tray from the cart down to room [ROOM NUMBER] with uncovered oatmeal and applesauce, placed the tray on the isolation cart, donned a gown and went into the room. On 2/17/25, at 9:06 AM, Surveyor observed CNA-FF carry a room tray from the cart still parked at 102 to room [ROOM NUMBER] and the applesauce is not covered. On 2/17/25, at 9:12 AM, Surveyor observed CNA-EE carry a tray from the cart still parked at 102 with uncovered applesauce to room [ROOM NUMBER]. This is approximately 3 rooms down and across the hallway. On 2/17/25, at 9:13 AM, Surveyor observed CNA-EE carry a tray from the cart still parked at 102 with uncovered cereal and applesauce, put the tray on isolation cart, and donned gown and gloves outside of room [ROOM NUMBER] and took the tray to room [ROOM NUMBER]. No additional information was provided.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on [NAME], [NAME] & [NAME] [NAME]-Water management program not implemented/not mentioned in facility, Staff not wearing pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on [NAME], [NAME] & [NAME] [NAME]-Water management program not implemented/not mentioned in facility, Staff not wearing proper PPE for enhanced barrier, No baseline rates of infection for prevalent infections and analysis of 2 outbreaks, The facility assessment does not include information on how facility Infection Preventionist [NAME]'s duties are being fulfilled as she conducts dual roles, [NAME]- [NAME] catheter bag laying on floor, enhanced barrier precautions PPE not followed [NAME] staff lack of hand hygiene during incontinence care [NAME]- Observations of [NAME]'s catheter bag on floor, emptying catheter without proper technique/hygiene Resident #12 FTag Initiation 02/11/25 09:28 AM 11/27/24 significant change mds bims 1 mood 00 no behavior upper & lower extremity one side eating supervision, toileting hygiene, roll left and right, chair/bed to chair transfer & toilet transfer all dependent always incontinent of urine and bowel no falls since prior assessment yes for antidepressant hospice yes dxAGE-RELATED OSTEOPOROSIS WITHOUT CURRENT PATHOLOGICAL FRACTURE(M81.0), UNSPECIFIED ASTHMA, UNCOMPLICATED(J45.909), HYPERLIPIDEMIA, UNSPECIFIED(E78.5), HYPERTENSIVE HEART DISEASE WITH HEART FAILURE(I11.0), UNSPECIFIED ATRIAL FIBRILLATION (I48.91), IRRITABLE BOWEL SYNDROME WITH CONSTIPATION(K58.1), PERSONAL HISTORY OF OTHER VENOUS THROMBOSIS AND EMBOLISM (Z86.718), LONG TERM (CURRENT) USE OF AROMATASE INHIBITORS(Z79.811), EXUDATIVE AGE-RELATED MACULAR DEGENERATION, UNSPECIFIED EYE, STAGE UNSPECIFIED(H35.3290), BENIGN NEOPLASM OF SPINAL MENINGES(D32.1), PRESENCE OF UROGENITAL IMPLANTS(Z96.0), HEMIPLEGIA AND HEMIPARESIS FOLLOWING CEREBRAL INFARCTION AFFECTING LEFT NON-DOMINANT SIDE(I69.354), RETENTION OF URINE, UNSPECIFIED(R33.9), CHRONIC SYSTOLIC (CONGESTIVE) HEART FAILURE(I50.22), UNSPECIFIED URINARY INCONTINENCE(R32), PERSONAL HISTORY OF IRRADIATION(Z92.3), PERSONAL HISTORY OF OTHER MALIGNANT NEOPLASM OF SKIN(Z85. 828), MALIGNANT NEOPLASM OF UNSPECIFIED SITE OF LEFT FEMALE BREAST(C50.912), OTHER HEADACHE SYNDROME(G44.89), RETINAL MICRO-ANEURYSMS, UNSPECIFIED, BILATERAL(H35.043), CERVICALGIA(M54.2), VASCULAR DEMENTIA, UNSPECIFIED SEVERITY, WITHOUT BEHAVIORAL DISTURBANCE, PSYCHOTIC DISTURBANCE, MOOD DISTURBANCE, AND ANXIETY(F01.50), OVERACTIVE BLADDER(N32.81), ENCOUNTER FOR PALLIATIVE CARE(Z51.5) 02/11/25 07:36 AM [NAME], CNA in room [ROOM NUMBER]/11/25 07:37 AM gloves on, wash basin on overbed table removed floor mat told resident going to get you up and dressed put some clothes on to go down for breakfast raised bed up clothes over, resident stating she bit me right here showing CNA bruise on left hand resident stating i went to doctor and she took a picture this is 3 weeks ago, 02/11/25 07:39 AM rolled onto back unfastened product brought product told resident going to wash your peri area go ahead washed inner thighs and frontal area product wet, rinsed & dried area, said go towards wall and pushed resident over removed incontinent product stating going to put brief under you knee keep hitting wall removed gloves and left room no hand hygeine, back in with sheet, 02/11/25 07:42 AM placed gloves on, folded sheet placed under stating one more time towards me and rolled to left straighten product and pulled up between legs, fastened 02/11/25 07:44 AM asked to see feet removed gripper socks no open areas placed gripper socks back on then pants asking [NAME] to lift her left (right), cna removed sweatshirt, brought hoyer lift stated okay going to pull you over towards me pulled to left to pull up pants, removed shirt partially then placed sling under resident rolled to left to straighten out hoyer lift & then removed shirt 02/11/25 07:48 AM washed upper body resident lifting left arm for CNA placed sweater on resident ask resident to come towards her on back then cna rolled to left topull down right side 02/11/25 07:50 AM stated going to let you down while i go get help, lowered bed down body pillow on broda chair did not place mat on floor in bathroom, got back out of container removed gloves and left room no hand hygiene observed.02/11/25 07:51 AM 02/11/25 07:53 AM 02/11/25 07:53 AM [NAME] & [NAME] S. CNA in room staff placed gloves on [NAME] raised bed up hoyer lift from inside room brought over to bed and staff hooked up sling to lift raised off of bed [NAME] locked broda chair raised off bed and wheeled over to broda chair then lowered down unhooked from sling, 02/11/25 07:57 AM asked [NAME] if uses this pointing to body pillow. [NAME] replied yes at night surveyor stating it wasn't on this morning no 02/11/25 07:58 AM [NAME] removed other hoyer from room with gloves on 02/11/25 07:59 AM [NAME] back in without gloves, [NAME] making bed 02/11/25 08:00 AM [NAME] brushing residents hair [NAME] paper towel on chest then brushed teeth 02/11/25 08:01 AM [NAME] stating let me know if you need more help cleansed hands [NAME] had resident rinse mouth pillow placed between legs and pink u shaped pillow around neck 02/11/25 08:03 AM left room removed gloves and went into room [ROOM NUMBER]. HAND HYGIENE & ACCIDENT (no mat placed on floor when left room and body pillow not on bed this AM) CONCERNS Resident #23 FTag Initiation 02/11/25 11:00 AM dx INTERSTITIAL PULMONARY DISEASE, UNSPECIFIED(J84.9), HYPERLIPIDEMIA, UNSPECIFIED(E78.5), HYPERTENSIVE HEART DISEASE WITH HEART FAILURE(I11.0), RETENTION OF URINE, UNSPECIFIED(R33.9), NONRHEUMATIC AORTIC VALVE DISORDER, UNSPECIFIED(I35.9), CARDIOMYOPATHY, UNSPECIFIED(I42.9), DEPRESSION, UNSPECIFIED(F32.A), HYPOTHYROIDISM, UNSPECIFIED(E03.9), PRIMARY OPENANGLE GLAUCOMA, BILATERAL, SEVERE STAGE(H40.1133), UNSPECIFIED MACULAR DEGENERATION(H35.30), TYPE 2 DIABETES MELLITUS WITHOUT COMPLICATIONS(E11.9), LONG TERM (CURRENT) USE OF ANTICOAGULANTS(Z79.01), ENCOUNTER FOR PALLIATIVE CARE(Z51.5), OBSTRUCTIVE AND REFLUX UROPATHY, UNSPECIFIED(N13.9), NEUROMUSCULAR DYSFUNCTION OF BLADDER, UNSPECIFIED(N31.9), PRESENCE OF UROGENITAL IMPLANTS(Z96.0), CHRONIC RESPIRATORY FAILURE WITH HYPOXIA(J96.11), CHRONIC SYSTOLIC (CONGESTIVE) HEART FAILURE(I50.22), PAROXYSMAL ATRIAL FIBRILLATION(I48.0) diagnoses under diagnoses tab view Z51.5 ENCOUNTER FOR PALLIATIVE CARE Medical Management 11/1/2024 Principal Diagnosis (#67) Admitting Dx (#69) 11/11/2024 tdukes view J84.9 INTERSTITIAL PULMONARY DISEASE, UNSPECIFIED NTA (3 pts) Pulmonary 11/1/2024 Diagnosis A 11/1/2024 plindo view I11.0 HYPERTENSIVE HEART DISEASE WITH HEART FAILURE Cardiovascular and Coagulations 11/1/2024 Diagnosis B 11/1/2024 plindo view R33.9 RETENTION OF URINE, UNSPECIFIED N/A, not an acceptable Primary Diagnosis 11/1/2024 Diagnosis C 11/1/2024 plindo view I50.22 CHRONIC SYSTOLIC (CONGESTIVE) HEART FAILURE Cardiovascular and Coagulations 1/6/2025 Diagnosis D 2/4/2025 plindo view N13.9 OBSTRUCTIVE AND REFLUX UROPATHY, UNSPECIFIED Medical Management 11/5/2024 Diagnosis E 11/11/2024 plindo view N31.9 NEUROMUSCULAR DYSFUNCTION OF BLADDER, UNSPECIFIED Medical Management 11/5/2024 Diagnosis F 11/11/2024 plindo view Z96.0 PRESENCE OF UROGENITAL IMPLANTS N/A, not an acceptable Primary Diagnosis 11/5/2024 Diagnosis G 11/11/2024 plindo view E11.9 TYPE 2 DIABETES MELLITUS WITHOUT COMPLICATIONS NTA (2 pts) Medical Management 11/1/2024 Diagnosis H 11/1/2024 plindo view J96.11 CHRONIC RESPIRATORY FAILURE WITH HYPOXIA NTA (1 pts) Pulmonary 1/6/2025 Diagnosis I Admitting Dx (#69) 2/4/2025 plindo view I35.9 NONRHEUMATIC AORTIC VALVE DISORDER, UNSPECIFIED Cardiovascular and Coagulations 11/1/2024 Diagnosis J 11/1/2024 plindo view I42.9 CARDIOMYOPATHY, UNSPECIFIED Cardiovascular and Coagulations 11/1/2024 Diagnosis K 11/1/2024 plindo view F32.A DEPRESSION, UNSPECIFIED N/A, not an acceptable Primary Diagnosis 11/1/2024 Diagnosis L 11/1/2024 plindo view I48.0 PAROXYSMAL ATRIAL FIBRILLATION Cardiovascular and Coagulations 1/6/2025 Diagnosis M 2/4/2025 plindo view E78.5 HYPERLIPIDEMIA, UNSPECIFIED Medical Management 11/1/2024 Diagnosis N 11/1/2024 plindo view E03.9 HYPOTHYROIDISM, UNSPECIFIED Medical Management 11/1/2024 Diagnosis O 11/1/2024 plindo view Z79.01 LONG TERM (CURRENT) USE OF ANTICOAGULANTS N/A, not an acceptable Primary Diagnosis 11/1/2024 Diagnosis P 11/1/2024 plindo view H35.30 UNSPECIFIED MACULAR DEGENERATION N/A, not an acceptable Primary Diagnosis 11/1/2024 Diagnosis Q 11/1/2024 plindo view H40.1133 PRIMARY OPEN-ANGLE GLAUCOMA, BILATERAL, SEVERE STAGE 11/8/24 admission MDS BIMS 1 mood 1 Feeling down, depressed, or hopeless no behavior eating set up, toileting hygiene, roll left & right, are partial/moderate assistance, chair/bed to chair transfer substantial/maximal assistance, toilet transfer partial/moderate assistance, checked for indwelling catheter, bowel is frequently incontinent, no falls, while a resident yes for oxygen therapy 2/7/25 quarterly MDS in progress 02/11/25 10:31 AM resident now sitting on edge of bed, tubi grips with gripper socks on bedside dresser resident has bare feet surveyor asked if there is a hospice binder in her room resident pointed to bottom shelf asked permission to open drawer hospice binder in bottom drawer informed her surveyor is going to take binder. 02/11/25 10:32 AM call light on [NAME] CNA answered resident stating I'd like to brush my teeth, has gloves on tucked paper towel into robe and stated will get water toothpaste on brush residnet brushing own teeth removed gloves and left room02/11/25 10:34 AM left room no ppe on 02/11/25 10:35 AM asked if anything need to do think they never took sign down they used to have us gown up for catheter people but they took that away that's why there is no cart 02/11/25 10:36 AM [NAME] cna stating i'm going to put your socks on will wait until you are done brushing catheter collection bag observed on bedframe not covered with golden urine in bag 02/11/25 10:37 AM [NAME], CNA placing tubi grips on resident has no PPE on then gripper socks left foot/leg then right while resident is sitting up in bed on edge of bed asked if wanted tolaydown or sit up resident stating want to sit in wc 02/11/25 10:39 AM moved wheelchair closer to bed held under left arm and back resdient stood, turn while holding on and then sat in wheelchair did not use gait belt. gait belt observed on back of door. [NAME] then made bed. catheter under wheelchair with tubing on floor when cna moved resident wheelchair next to bed call light placed in reach with over bed table in front [NAME] brushed residents hair. 02/11/25 10:42 AM catheter tubing on floor 02/11/25 10:43 AM left room with bag then hand hygiene 02/13/25 07:37 AM surveyor asked [NAME] med tech if collection bag should be resting on the floor replied no surveyor asked if could show her surveyor then accompanied [NAME] to residents room showed collection bag on mat [NAME] replied thats not good ill fix it suppose to be attached tobed frame. surveyor standing outside room in hallway [NAME] with gloves on stating where are the gowns then pointed to the enhanced barrier sign. [NAME] removed her gloves stated i'll fix it later. 02/13/25 07:41 AM [NAME] placing gown on informing surveyor NHA is going to get gowns, surveyor informed there hasn't been gowns all survey so i'm the one that caught it surveyor replied yes are you surprised? its been a challenge. 02/13/25 07:47 AM surveyor asked don if resident is on ebp what should cna be wearing when dressing or doing catheter care. don informed surveyor gloves and gown. surveyor informed don there hasn't been any ppe for resident during survey and CNA informed surveyor they don't have ebp if resident has a catheter used to but not any more don replied that's not true. surveyor gave don name of cna Ms. [NAME]. OXYGEN 02/10/25 11:37 AM see catether interview regarding falls.02/10/25 01:49 PM resident observed sitting in wheelchair wearing a different robe, o2 via nc tubing dated 12/7/24 call light clipped to sheets on mattress on in reach, burgendy mat on right side of bed thick mattress against wall by window, resident stating her catheter was changed observed new collection bag with yellow urine in bag over bed table with coffee cup and water on 02/11/25 07:14 AM resident observed in bed on back wearing glasses, o2 at 2 l via nc tubing still dated 12/7/24, bed down low with mat on right side, indwelling bag attached to wheelchair right side, resident wearing robe from yesterday residents call light attached to sheets on right side hanging down. 02/11/25 02:42 PM resident observed asleep in bed on back, bed not at lowest position and mat is not on floor next to bed on right side the call light is within reach. The collection bag is laying on the floor next to the bed. O2 via nc at 2 liters dated 12/7/24 wearing tubi grips with gripper socks. 02/13/25 07:27 AM resident observed in bed on back has bolster air matress call light in reach bed down low, urine collection bag resting driectly on blue mat which is on floor right side of bed oxygen tubing dated 12/7/24. [NAME] med tech entered room for bs Surveyor asked [NAME] how often oxygen tubing is changed. [NAME] informed surveyor the nruses doe that at night surveyor informed her oxygen tubing is dated 12/7/24 [NAME] reponsed thats not good. think it's weekly but can check02/13/25 07:32 AM DON then came down hall to [NAME] med cart [NAME] stating [NAME] is here Surveyor asked DON how often oxygen tubing is changed replied weekly surveyor asked if could show her tubing showed dated 12/7/24 don stated hasn't been a week surveyor stating its december don oh its February. 02/13/25 07:33 AM [NAME] informed Surveyor don is going to change tubing. md order 11/1/24 Change oxygen tubing - Date Tubing every night shift every 7 day(s) md order 11/1/24 Oxygen at 2 liters per NC to keep O2 sats > 90% every shift 12/15/2024 23:32 Nurse's Note by [NAME], LPN Note Text: Resident alert and responsive, monitoring for unwitnessed fall, area to back of head is healing, no blood or drainage noted. ROM/WNL. Oxygen on @2 L/min. via nasal cannula. Continues on ABT for UTI, no adverse reactions noted from ABT. No c/o pain or discomfort. 02/13/25 11:33 AM resident observed in wheelchair with legs extended on leg rests wearing tubi grips and gripper socks o2 via nc tubing now dated collection bag in black back at back of wheelchair tubing is off the floor wearing glasses resident eyes closed appears to be sleeping. over bed table in front of resident with water glass and basin with tooth brush tv on call light is within reach Urinary Catheter or UTI 02/11/25 11:00 AM dx INTERSTITIAL PULMONARY DISEASE, UNSPECIFIED(J84.9), HYPERLIPIDEMIA, UNSPECIFIED(E78.5), HYPERTENSIVE HEART DISEASE WITH HEART FAILURE(I11.0), RETENTION OF URINE, UNSPECIFIED(R33.9), NONRHEUMATIC AORTIC VALVE DISORDER, UNSPECIFIED(I35.9), CARDIOMYOPATHY, UNSPECIFIED(I42.9), DEPRESSION, UNSPECIFIED(F32.A), HYPOTHYROIDISM, UNSPECIFIED(E03.9), PRIMARY OPENANGLE GLAUCOMA, BILATERAL, SEVERE STAGE(H40.1133), UNSPECIFIED MACULAR DEGENERATION(H35.30), TYPE 2 DIABETES MELLITUS WITHOUT COMPLICATIONS(E11.9), LONG TERM (CURRENT) USE OF ANTICOAGULANTS(Z79.01), ENCOUNTER FOR PALLIATIVE CARE(Z51.5), OBSTRUCTIVE AND REFLUX UROPATHY, UNSPECIFIED(N13.9), NEUROMUSCULAR DYSFUNCTION OF BLADDER, UNSPECIFIED(N31.9), PRESENCE OF UROGENITAL IMPLANTS(Z96.0), CHRONIC RESPIRATORY FAILURE WITH HYPOXIA(J96.11), CHRONIC SYSTOLIC (CONGESTIVE) HEART FAILURE(I50.22), PAROXYSMAL ATRIAL FIBRILLATION(I48.0) diagnoses under diagnoses tab view Z51.5 ENCOUNTER FOR PALLIATIVE CARE Medical Management 11/1/2024 Principal Diagnosis (#67) Admitting Dx (#69) 11/11/2024 tdukes view J84.9 INTERSTITIAL PULMONARY DISEASE, UNSPECIFIED NTA (3 pts) Pulmonary 11/1/2024 Diagnosis A 11/1/2024 plindo view I11.0 HYPERTENSIVE HEART DISEASE WITH HEART FAILURE Cardiovascular and Coagulations 11/1/2024 Diagnosis B 11/1/2024 plindo view R33.9 RETENTION OF URINE, UNSPECIFIED N/A, not an acceptable Primary Diagnosis 11/1/2024 Diagnosis C 11/1/2024 plindo view I50.22 CHRONIC SYSTOLIC (CONGESTIVE) HEART FAILURE Cardiovascular and Coagulations 1/6/2025 Diagnosis D 2/4/2025 plindo view N13.9 OBSTRUCTIVE AND REFLUX UROPATHY, UNSPECIFIED Medical Management 11/5/2024 Diagnosis E 11/11/2024 plindo view N31.9 NEUROMUSCULAR DYSFUNCTION OF BLADDER, UNSPECIFIED Medical Management 11/5/2024 Diagnosis F 11/11/2024 plindo view Z96.0 PRESENCE OF UROGENITAL IMPLANTS N/A, not an acceptable Primary Diagnosis 11/5/2024 Diagnosis G 11/11/2024 plindo view E11.9 TYPE 2 DIABETES MELLITUS WITHOUT COMPLICATIONS NTA (2 pts) Medical Management 11/1/2024 Diagnosis H 11/1/2024 plindo view J96.11 CHRONIC RESPIRATORY FAILURE WITH HYPOXIA &n
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, interview, and record review, the facility did not ensure that the daily nurse staff posting included all required information accurately. This deficient practice has the potenti...

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Based on observation, interview, and record review, the facility did not ensure that the daily nurse staff posting included all required information accurately. This deficient practice has the potential to affect a pattern of all 39 residents residing in the facility. The facility's nurse staff posting did not accurately reflect the correct number of staff members on each daily nurse staff posting. Findings include: On 1/25/25, Surveyor requested nursing schedules and nurse staff postings for Quarter 4 (July 1st-September 30th, 2024) due to Payroll Based Journal reporting and schedules for 1/20/25-2/10/25. Surveyor reviewed facility's nursing schedules and nurse staff postings. Surveyor noted the facility did not accurately include the proper number of staff members on each nurse staff posting for Quarter 4 and 1/20/25-2/10/25 including CNAs (Certified Nursing Assistants), Medication Technicians, LPNs (Licensed Practical Nurses) and RNs (Registered Nurses). On 2/17/25, at 10:15 AM, Surveyor conducted an interview with Scheduler-HHH. Scheduler-HHH is responsible for coordinating the facility's nursing schedule and preparing the facility's nurse staff postings. Surveyor asked Schedule-HHH if they were aware there are inaccuracies within the facility's nurse staff postings for Quarter 4 (July 1st -September 30th, 2024) from 1/20/25-2/10/25 to include the proper number of CNAs, Medication Technicians, LPNs and RNs that are working at the facility for each shift. Scheduler-HHH told Surveyor that they were not aware of any issues with the nurse staff postings. On 1/23/25, at 2:40 PM, Surveyor conducted an interview with Nursing Home Administrator (NHA)-A. Surveyor shared concern that the facility's nurse staff postings inaccuracies within the facility's nurse staff postings for Quarter 4 (July 1st -September 30th, 2024) from 1/20/25-2/10/25 did not include the proper number of CNAs, Medication Technicians, LPNs and RNs that are working at the facility for each shift. The facility did not provide any additional as to why the facility did not ensure that the daily nurse staff posting included all required information accurately.
Aug 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide quality care in accordance with physician ord...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide quality care in accordance with physician orders for one of four sample residents (Resident (R) 2). Specifically, the facility failed to perform a post void residual on R2 every shift as ordered. Findings include: Review of the admission Record, found in the Electronic Medical Record (EMR) under the Profile tab, documented R2 was admitted to the facility on [DATE] with diagnoses of benign prostatic hyperplasia (BPH) (prostate gland enlargement that can cause urination difficulty) without lower urinary tract. Review of the Admit/Readmit Screener form, found in the EMR under the Assessment tab, dated 05/10/24, documented R4 was alert and oriented, required limited assist with toilet use, was continent of bowel and bladder functions, and had no increased frequency, or difficulty initiating flow. Review of the Physician Orders, dated 05/11/24, documented tamsulosin and finasteride for BPH. Review of the Nurse's Note, dated 05/13/24, documented R2 complained of urinary urgency, a Post Void Residual (PVR, measures the amount of urine left in your bladder after you urinate) was completed and R2 had 1 milliliter (ml) in his bladder after urination. Review of the admission Minimum Data Set (MDS) found in the EMR under the MDS tab, with an Assessment Reference Date (ARD) of 05/17/24, documented R2 had a Brief Interview of Mental Status (BIMS) score of 15 that indicated intact cognition, was continent of bowel and bladder function, and required supervision with transfer activities, toileting, and ambulation. Review of the 05/14/24-05/22/24 Nurse's Notes found in the EMR under the Progress Note tab revealed R2 had intermittent urinary urgency, a urine sample was negative for a urinary tract infection, and R2 was started on UTI stat (medical food provided for the dietary management of UTIs and urinary tract health) on 05/17/24. Review of the Physician Orders found in the EMR under the Orders tab, dated 05/22/24 documented, Obtain a post void residual (PVR) every shift. Review of the Treatment Administration Record (TAR) found in the EMR under the Order tab dated 05/22/24 to 05/28/24 did not document PVRs for R2. Review of the complete EMR did not document any additional PVRs completed on R2 other than the PVR documented on 05/13/24. Interview on 08/28/24 at 3:54 PM, Registered Nurse (RN) 1 said R2 was alert and oriented, and continent of urine. She said R2 used the bathroom and/or urinal. RN1 said R2 occasionally complained of urinary frequency and never complained of abdominal pain. RN1 said she did not recall R2 having an order for PVRs, and she did not complete PVRs on R2 every shift. She said PVRs would be recorded in the TAR. Interview on 08/29/24 at 5:15 PM the Director of Nurses (DON) said there was only one PVR documented in R2's nurse's notes and she was not able to locate any other PVRs for R2. The DON said the physician order was not transcribed in the TAR and therefore, the nurses did not obtain PVRs on R2 as ordered by the Nurse Practitioner (NP). Interview on 08/02/24 at 10:00 AM, the NP said R2 complained of urinary frequency and not being able to completely empty his bladder. She said she was not aware that the PVRs on R2 had not been completed every shift as ordered. The NP said the expectation was that R2's PVRs would be completed every shift, and she would be notified if there were issues completing the PVR, such as the resident's refusal or the results of the PVRs were abnormal.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and policy review, the facility failed to follow the facility's pain policy to ensure effecti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and policy review, the facility failed to follow the facility's pain policy to ensure effective pain management for one of four residents (Resident (R) 4), reviewed for pain out of a total sample of four residents. This failure resulted in harm when R4 had increased pain and cried and screamed for 3.5 hours awaiting administration of her narcotic pain medication Findings include: Review of the policy titled, Pain, dated 08/10/23 provided by the Director of Nurses (DON) documented, The Pain Tool shall be completed upon admission and quarterly. The Pain Tool shall be completed upon change in condition or if indicated. Staff will manage an individual-centered interdisciplinary care plan and implement interventions/approaches to pain management including non-pharmacological interventions .The medical provider will be consulted if pain interventions are not effective . Review of the policy titled, Medication Orders Controlled Substance Prescriptions, dated May 2018 provided by the DON, documented: under procedures: Full name and address of the resident, including street address of the facility .The prescriber is contacted for direction when delivery of a medication will be delayed or the medication is not, or will not be available . Review of the admission Record found in the Electronic Medical Record (EMR) documented R4 was admitted to the facility on [DATE] with diagnoses of restless leg syndrome and arthrodesis status (orthopedic surgery in which two or more bones in a joint are fused to become one larger bone). Review of the Pre-Operative History and Physical report, dated 08/08/24, documented that R4 had lumbar adjacent segment disease with spondylolisthesis and was to have decompression surgery of the lower back to include fixation and fusion of the vertebrae of the low back. Review of the Admit/Readmit Screener form found in the EMR under the Assessment tab dated 08/13/24 at 10:47 PM revealed R4 had intact cognition, rated the pain in her back at a 10, which was the highest level of pain. The pain was described as varied, achy, and severe, started after her back surgery, was worsened with movement, and relieved with Oxycodone. Review of the Interim Care Plan found in the EMR under the Assessment tab, dated 08/13/24, revealed R4 had mid to lower back related to incisional pain. The date of the most recent pain level or pain scale as listed on the form was blank. Review of the Physician Orders found in the EMR under the Orders tab, dated 08/13/24, documented the following orders for R4: Oxycodone (the narcotic pain medication) 5 milligrams (mg)-give one tablet every four hours as needed (prn) for pain for seven days, Oxycodone 5mg-give two tablets every four hours prn for pain for seven days, Lidocaine Patch 5% topically once a day for pain until 09/12/24, may wear two patches up to 12 hours, must have 12 hours patch free, gabapentin 300 mg- give three times per day for nerve pain, Methocarbamol (muscle relaxant) 500 mg- give every six hours prn for pain until 08/27/24 and Tylenol PM Extra Strength 500/25 mg (diphenhydramine-acetaminophen)- give two tablets every 24 hours prn for insomnia at night. Review of the Weights/Vital Signs report found in the EMR under the Weights/Vital Signs tab, dated 08/13/24, revealed R4 had a pain rating of zero at 10:47 PM and seven at 10:58 PM. Review of the Nurse's Note found in the EMR under the Progress Note tab, dated 08/14/24 at 12:14 AM, documented R4 was alert, able to make her needs known, complained of severe pain in her back, and was given two Oxycodone (10 mg) at 11:00 PM for pain. Review of the Weights/Vital Signs report found in the EMR under the Weights/Vital Signs tab, dated 08/14/24, revealed R4 had a pain rating of zero at 12:34 AM. Interview on 08/27/24 at 4:05 PM, R4 said when she was admitted to the facility around 3:00 PM on 08/13/24, she had moderate pain and received Tylenol. She said the Nurse told her she would give her Oxycodone when available. R4 said at approximately 6:00 PM, her pain level was a ten and was the worst pain she had experienced. R4 said the nurse told her she would contact the Pharmacy to access the Oxycodone. R4 said she yelled out in pain for approximately 3 ½ hours before she received Oxycodone. She said her husband offered to bring her Oxycodone from home and left about 9:00 PM. She said her home was approximately 45 minutes each way. R4 said the staff checked on her frequently and asked what they could do to help her, and she told them she just needed pain medication. R4 said she dosed off for a very short time and when she awakened, she was given Oxycodone. She said although the medication did not take away the pain, the pain was more tolerable. She said she continued to receive Oxycodone every four hours. R4 said after receiving the Oxycodone for a day, her pain level was in good control. Interview on 08/29/24 at 11:23 AM, Licensed Practical Nurse (LPN) 3 said on 08/13/24, she worked the 2:00 PM to 10:00 PM shift. She said R4 was admitted to the facility between 3:00 PM and 4:00 PM on 08/13/24 and was alert and oriented, was able to step off the stretcher and was assisted to her bed with the emergency medical technicians (EMTs) and was not crying in pain. She said R4 had moderate pain, which she would have rated at a seven. LPN3 said she told R4 they had an order for Oxycodone for her pain, which they kept locked at the facility, and she would call the pharmacy to obtain the code to get the Oxycodone. She said she told R4 she could give her Tylenol and would give her Oxycodone as soon as possible. R4 said that was fine. LPN3 went on to say the hospital had sent a hard copy for R4's Oxycodone to the pharmacy LPN3 said she called the pharmacy between 5:30 PM and 6:00 PM to obtain the code to unlock the Oxycodone. She said the person at the pharmacy told her the Pharmacist would call her back in two to four hours. LPN3 said she told the pharmacy person R4 was in excruciating pain and was crying and she needed to obtain Oxycodone for R4 immediately. She gave the person her personal cell number to ensure she would receive the call. LPN3 said she informed R4 the pharmacy was called, and she was awaiting a call back. LPN3 said R4's pain rating increased to a 10 at approximately 6:00 PM. She said she offered R4 more Tylenol and R4 declined. LPN3 said R4 said she had Oxycodone at home and her husband said he would go home and get the medication, which would take him about one hour and 45 minutes. She said she told the husband if the medication was the same, they could give R4 that medication until the Oxycodone was available at the facility. LPN3 said she did not notify the on-call Nurse Practitioner (NP), notify the Director of Nurses (DON), or consult a nurse on another unit regarding R4's pain and need for Oxycodone, as they could not get the Oxycodone from the Omnicell until the pharmacist called back with the code. LPN3 said she did not offer ice or repositioning as R4 said she just wanted pain medication. LPN3 said she had a meeting with the DON and Human Resource person that evening at approximately 10:00 PM. She said when she left for the meeting, R4 still had a pain rating of ten and was crying. She said at the end of the meeting, at approximately 10:40 PM, she informed the DON of the issue with R4's Oxycodone. LPN3 said on route to R4's room, a CNA told her the pharmacy was on the telephone. LPN3 said she obtained the verification code and took eight Oxycodone out of the Omnicell and informed the DON. LPN3 said the night nurse told her R4 was sleeping. LPN3 said she told the oncoming night nurse that R4 had severe pain and cried for 3 ½ hours while waiting for the Oxycodone. During an interview on 08/29/24 at 2:28 PM, Certified Nursing Assistant (CNA) 2 stated during the evening shift on 08/13/24, she observed R4 screaming in pain being transported via a stretcher to her unit between 2:30 PM-3:00 PM. CNA2 stated she had no additional observations of R4 on that evening. On 08/29/24 at 2:26 PM, a message was left for the CNA3, who was assigned to R4 during the evening shift of her admission Interview on 08/30/24 at 12:10 PM, the Pharmacy Facility Manager said the cut off time for nurses to input new orders for new admissions into the computer system to obtain medications during the evening run (usually between 11:00 PM and 1:00 AM) is 7:00 PM. He said a code is required from the Pharmacy to obtain narcotic medications from the Omnicell. The Pharmacy Facility Manager said on 08/13/24, at 2:47 PM, the pharmacy had a hard copy from the hospital for Oxycodone for R4. The script did not contain information as to where R4 resided. He said the Oxycodone was flagged and a code was ready to be given as soon as the facility contacted the pharmacy or emergency pharmacy and gave the facility address as to R4's location. The Pharmacy Facility Manager said the pharmacy closes at 7:00 PM and the on-call pharmacy is available from 7:00 PM to 8:00 AM the following day. He said the on-call pharmacy would not be able to give a code to the facility nurse until they called and gave R4's location. The Pharmacy Facility Manager said on 08/13/24, the facility inputted the nonnarcotic medications into the computer at 8:21 PM, which placed R4 on file in the system with the facility location. He said the on-call pharmacy had access to that information. The Pharmacy Facility Manager said if the nurse needed Oxycodone for R4 and it was after 7:00 PM, she would have to call the on-call pharmacy. The Pharmacy Facility Manager said per the on-call pharmacy telephone notes, the nurse at the facility called the on-call pharmacy at 8:14 PM. The person at the pharmacy notified the pharmacist or pharmacy technician, who located the resident information, and that Oxycodone was needed for R4. He said he had no information regarding anyone telling the nurse the turnaround time would be two to four hours. The Pharmacy Facility Manager said the transcript from pharmacy documented that the on-call pharmacy called both numbers listed for the facility at 8:39 PM and 9:21 PM and left a message to call the on-call pharmacy back. He said the transcript documented that at 9:59 PM, the pharmacist called and got a voice mail and answering machine. The Pharmacy Facility Manager said on 08/13/24 at 10:36 PM the Pharmacist spoke to a nurse at the facility and gave the code to obtain Oxycodone from the Omnicell. Review of the Nurse's Note found in the EMR under the Progress Note tab, dated 08/13/24 at 11:49 PM documented R4 arrived at the facility at 3:53 PM accompanied by her spouse. R4 was given Tylenol for a pain scale of seven (moderate pain) upon arrival. The writer called the pharmacy to get an authorization to give Oxycodone to R4 as she was up and crying in pain for three- and one-half hours. Authorization just came through. Eight pills were pulled. R4 is currently sleeping so pain medication was not given. Gave a report to oncoming nurse that R4 is able to receive pain medication every four hours per the physician order. Although a message was left for the above nurse, the nurse did not return the Surveyor's call. Interview on 08/29/24, at 3:11 PM, LPN1 said she was assigned to R4's unit during the night shift and was told R4 had a pain rating of 10 during the evening shift and had not been given Oxycodone. LPN1 said after report, at approximately 10:40 PM, she observed R4, who was sleeping and appeared to have no pain. She said just before 11:00 PM, R4 awakened and had a pain rating of seven or eight. LPN1 said she immediately gave R4 Oxycodone 10 mg with good pain relief. LPN1 said R4 received Oxycodone 10 mg at 3:00 AM for a pain rating of eight. LPN1 said R4 slept after receiving the Oxycodone. Interview on 08/29/24 at 3:26 PM, LPN2, said R4 was alert and oriented. She said in the report the night shift nurse told her R4 had severe pain and had to wait for her pain medication. LPN2 said shortly after shift report, R4 had pain rating of ten, was given Oxycodone with effect. LPN2 said R4 told her she also took a muscle relaxant, which she had not received. LPN2 said she immediately notified the Pharmacy and told them to deliver the stat [immediately] muscle relaxant, which arrived within an hour at the facility. LPN2 said she notified the Nurse Practitioner (NP) about the Oxycodone. She said the NP discontinued the prn Oxycodone and gave an order for scheduled Oxycodone. During an interview on 08/29/24 at 10:00 AM, the Nurse Practitioner (NP) said the staff are to notify the on-call NP for resident changes in status and resident concerns. She said if the NP were called, the NP could have intervened with the pharmacist to determine why the facility did not have the code to obtain the Oxycodone from the Omnicell. She said another nonnarcotic pain medication could have been ordered and delivered stat to the facility. The NP said a wait time of two to four hours to get a code from the pharmacy to obtain narcotic pain medication was not acceptable. The NP said residents were expected to receive prompt and effective pain management. She said she was not aware until the next day that R4 had severe pain and had a delay in receiving the Oxycodone, the muscle relaxant had not arrived at the facility during the evening delivery of medications and should have been ordered stat from the pharmacy as soon as R4 had pain. During an interview on 08/28/24 at 1:00 PM the DON said she initiated an investigation into the late Oxycodone on 08/14/24. She said the evening nurse did not notify the Pharmacy timely regarding the need for a code to access the Oxycodone from the Omnicell. The DON said when the pharmacy told the nurse the wait would be two to four hours before a pharmacist called her back, she did not notify her, another nurse in the facility, or the on-call NP. The DON confirmed R4 did not receive effective pain medication for several hours at the facility
Jan 2024 8 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** [NAME] is the IJ Level example Resident #27 Pressure Ulcer/Injury 01/03/24 12:56 PM Per 12/6 MDS BIMS 3 Understand/understood ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** [NAME] is the IJ Level example Resident #27 Pressure Ulcer/Injury 01/03/24 12:56 PM Per 12/6 MDS BIMS 3 Understand/understood Functional assess: needs partial assistance to complete tasks Skin asses no pressure wounds PROGRESS NOTE: 12/16/2023 23:56 eINTERACT SBAR Summary for Providers Situation: The Change In Condition/s reported on this CIC Evaluation are/were: Change in skin color or condition At the time of evaluation resident/patient vital signs, weight and blood sugar were: - Blood Pressure: BP 141/73 - 12/17/2023 01:08 Position: Lying r/arm - Pulse: P 69 - 12/17/2023 01:07 Pulse Type: Regular - RR: R 20 - 12/17/2023 01:07 - Temp: T 97.8 - 12/17/2023 01:07 Route: Axilla - Weight: W 103.6 lb - 12/8/2023 23:52 Scale: Wheelchair - Pulse Oximetry: O2 97.0 % - 12/12/2023 23:13Method: Room Air - Blood Glucose: Resident/Patient is in the facility for: Post Acute Care Primary Diagnosis is: Relevant medical history is: Dementia Code Status: DNR Advance directives are: Resident/Patient had the following medications changes in the past week: Resident/Patient is on Coumadin/warfarin:No The result of last INR: Date: Resident/Patient is on anticoagulant other than warfarin: No Resident/Patient is on: Outcomes of Physical Assessment: Positive findings reported on the resident/patient evaluation for this change in condition were: - Mental Status Evaluation: No changes observed - Functional Status Evaluation: No changes observed - Behavioral Status Evaluation: - Respiratory Status Evaluation: - Cardiovascular Status Evaluation: No changes observed - Abdominal/GI Status Evaluation: - GU/Urine Status Evaluation: - Skin Status Evaluation: Pressure ulcer/injury - Pain Status Evaluation: Does the resident/patient have pain? Yes - Neurological Status Evaluation: Nursing observations, evaluation, and recommendations are:Rt heel reddened and blanchable, Left heel discolored and non-blanchable. Both areas painful during touch. Heel protectors were removed and floatedwith pillows related +2 pitting edema noted to Bilateral Feet. It is recommended to float patient heels while in bed, reposition q 2hr per patient tolerance and continue to monitor this matter until healed 01/02/24 01:28 PM 12/17/2023 19:29 Nurse's Note Note Text: Pressure sores to both heels.Heels floated with protectors in place.Change position q2h. CARE PLAN: • The resident has actual impairment to skin integrity DTI of the LT. heel Date Initiated: 12/18/2023 Revision on: 12/18/2023 • The resident will have no complications r/t DTI of the LT. heel through the review date. Date Initiated: 12/18/2023 Revision on: 12/18/2023 Target Date: 03/07/2024 • Encourage good nutrition and hydration in order to promote healthier skin. Date Initiated: 12/18/2023 LPN RN • Follow facility protocols for treatment of injury. Date Initiated: 12/18/2023 LPN RN • heel boots Date Initiated: 12/18/2023 CNA LPN RN • Identify/document potential causative factors and eliminate/resolve where possible. Date Initiated: 12/18/2023 LPN RN • Keep skin clean and dry. Use lotion on dry skin. Date Initiated: 12/18/2023 Revision on: 12/18/2023 CNA LPN RN • Monitor/document location, size and treatment of skin injury. Report abnormalities, failure to heal, s/sx of infection, maceration etc. to MD. Date Initiated: 12/18/2023 Revision on: 12/18/2023 CNA LPN RN • Obtain blood work such as CBC with Diff, Blood Cultures and C&S of any open wounds as ordered by Physician. Date Initiated: 12/18/2023 LPN RN • Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate and any other notable changes or observations. Date Initiated: 12/18/2023 LPN RN 01/03/24 01:47 PM Shawanna - CNA Round reddened area at center of heel bottom, left. Right heel - clear 01/03/24 09:22 AM up in wheel chair - Heel boots on - aductor on - per CNA after lunch will go in recliner - can see heels easier then 12-16 (saturday)SBAR done Rt heel reddened and blanchable, left heel discolored and non-blanchable by Lowonder [NAME] lpn 12-18 (monday)Lachiquita [NAME] ADON progress note r/t Lt heel 12-18 Weekly wound tool assessment completed (Wound - Weekly Wound Tool (Licensed Nurse) Complete Wound #1 900.0 lparker ) 12-18 care plan updated and orders for skin prep and heel boots added 01/04/24 08:49 AM Lowonder JohnsonLPN states PI was reported to her from another nurse - process is to let NP know and complete risk management and skin assessment, also DON and POA advised. She did not do process since another nurse told her she assumed they did. 01/04/24 11:20 AM Per ernesha, LPN: Staff nurse discovers measurements and skin only evaluation. Previous DON wanted to be notified. Multiple DON changes. Current DON, Every Monday [NAME] comes to assess. The DON will look at it. The floor nurse measures and does the skin only evaluation. The wound nurse [NAME] comes Monday and assesses all wounds, except surgical. Based on observation, record review, and interview, the facility did not ensure residents at risk for pressure injuries received care consistent with professional standards of practice to prevent pressure injuries from developing for 5 (R137, R40, R41, R27, and R18) of 8 residents reviewed for pressure injuries. *R137 was admitted to the facility on [DATE] after sustaining a right femur fracture following a fall at home. R137 had a Braden score of 11 indicating high risk for development of pressure injuries. R137 developed a skin tear and a reddened area on 10/25/23 and 10/30/23 respectively. The facility did not have a Care Plan to address bed mobility, repositioning, or incontinence until 11/8/2023, when R137 developed an unstageable pressure injury to the coccyx. There was not a comprehensive assessment of the pressure injury nor was the dietitian alerted to address dietary needs. On 11/06/23, the nurse practitioner (NP) ordered an antibiotic for a wound infection and indicated the resident should be seen by the wound nurse practitioner. R137 was not seen by the wound nurse practitioner. Seven days later, R137 was hospitalized and found to have necrotizing fasciitis. The facility's failures to implement preventive interventions for a resident at risk of developing pressure injuries, to determine the etiology of skin tears to the coccyx, to comprehensively assess a pressure injury, to involve the Wound NP, and to notify the dietician of the development of a pressure injury created a finding of immediate jeopardy that began on 10/25/2023. Surveyor notified Nursing Home Administrator (NHA)-A, Director of Nursing (DON)-B, and Clinical Nurse Consultant (CNC)-F of the immediate jeopardy on 1/8/2024 at 3:00 PM. The immediate jeopardy was removed on 1/12/24, however, the deficient practice continues at a scope/severity of G (actual harm/isolated) as evidenced by the following examples. R40 and R41 are being cited at severity level 3. * R40 developed an unstageable pressure injury to the coccyx on 6/11/2023 that was not comprehensively assessed until 6/14/2023. R40 did not have a comprehensive care plan that addressed pressure injury preventative measures. * R41 developed a Deep Tissue Injury (DTI) to the right heel and a DTI to the left heel on 10/12/2023 that were not comprehensively assessed until 10/16/2023. R41 did not have a comprehensive care plan that addressed preventative measures. * R27 developed a Deep Tissue Injury (DTI) to the left heel which was discovered on 12/16/2023. There was no RN (Registered Nurse) assessment until 12/18/2023 (two days later.) R27's care plan was not updated to reflect the use of heel boots until 12/18/23. The facility did not get treatment orders for the DTI until 12/18/23 when at that time, the physician and R27's representative were notified of the DTI. * R18 developed a Stage 2 pressure injury to the left buttock on 12/7/2023 that was not comprehensively assessed. Findings include: The facility policy and procedure entitled Pressure Injury Prevention and Managing Skin Integrity dated 8/10/2023 states: I. Policy: Prevention measures are put in place to reduce the occurrence of pressure injuries. II. Procedure: 1. Risk Assessment a. Upon admission: Braden Scale will be completed to evaluate individual's risk for developing a pressure injury at admission, and weekly for four weeks for all new admissions. b. Re-evaluation: Braden Scale will be completed upon change of condition and quarterly. c. Based on the individual's Braden Scale Score, pressure reduction interventions will be implemented by nursing and documented in the individual's medical record. 2. Identify Interventions and Care Plan a. Identify Interventions i. The care and intervention for any identified skin breakdown or wound is intended to prevent any further advancement of the wound or additional skin breakdown. 1. There will be collaboration with the interdisciplinary team (IDT) regarding the presence of breakdown and the intervention plan. 2. When indicated, a referral to additional resources (ie. Wound Care Specialist, Registered Dietician, Physical Therapist, Occupational Therapist) may occur. 3. Identification of risk factors present or acquired that compromise skin integrity will be considered. b. Care Plan i. In developing a plan of care, the following will be considered: 1. Individual Pressure Injury History 2. Cognitive changes or impairment of the individual 3. Current state of skin integrity and personal hygiene practices of the individual that impact skin health 4. Any cultural practices that impact the health or integrity of the skin 5. Risk for pressure ulcer development (Braden Scale) 3. Skin Checks a. Skin check will be done upon admission, readmission or as clinically indicated. b. While providing routine care, a licensed nurse is to monitor the skin condition of each individual weekly and document the Skin Check in the medical record. 4. Weekly Wound Rounds a. Upon identification of abnormal skin findings, a licensed nurse will complete a skin assessment. Individual with abnormal skin concerns(s) will be added to weekly wound rounds. b. Registered Nurse (RN) or designee will: i. Conduct weekly skin evaluation. ii. Update the (PCP) with any decline in wound appearance, or as necessary iii. Update the Care Plan with any new interventions as applicable iv. Update Individual Representative as indicated 5. Administrative Review a. Interdisciplinary Team (IDT) reviews Pressure Ulcer/Abnormal Skin Findings through Quality Assurance Committee. 1. R137 was admitted to the facility on [DATE] with diagnoses of displaced intertrochanteric fracture of the right femur, anemia, Type 2 Diabetes Mellitus, congestive heart failure, osteoarthritis, spinal stenosis, and osteoporosis. R137 had a fall at home, sustained the fracture to the right femur, and was admitted to the facility for Physical and Occupational Therapy. On 10/24/2023 at 4:57 PM in the progress notes, nursing charted R137 was admitted to the facility with a left hip fracture (Surveyor noted R137's right hip was fractured.) The Elopement Evaluation form on 10/24/2023 documented R137 was not an elopement risk because R137 was immobile. The Braden Scale score on 10/24/2023 was 11 indicating R137 was at high risk for skin breakdown. The Admit/Readmit Screener form on 10/24/2023 documented R137 had a pressure area to the sacrum that was red and blancheable and a rash under the left and right breast. On 10/24/2023 at 11:41 PM in the progress notes, nursing charted R137 was a new admission that day after a fall resulting in a right femur fracture. Nursing charted R137 was incontinent of bowel and bladder. The Baseline Care Plan initiated on 10/24/2023 was a tool for gathering information but did not implement any interventions. Bed mobility, toileting, and transfers were not assessed per the Baseline Care Plan. The Skin section of the Baseline Care Plan documented R137 had blancheable area to the coccyx and a rash under both breasts. Surveyor noted R137 did not have a Care Plan implemented to address Activities of Daily Living (ADLs) regarding the amount of assistance needed for bed mobility, incontinence care, or the prevention of pressure injuries such as developing a turning and repositioning program. R137 had limited mobility due to the healing right femur fracture. On 10/25/2023 at 10:18 AM in the progress notes, nursing charted R137 had a skin tear to the coccyx. Nursing charted the site was cleaned and Mepilex was applied per Nurse Practitioner (NP) verbal orders. Surveyor noted the treatment order was not entered into R137's Medication Administration Record (MAR) or Treatment Administration Record (TAR) and no etiology of how the skin tear developed was documented. No Care Plan preventative measures were initiated to prevent further skin breakdown. On 10/29/23, R137's ADL Care Plan was initiated with the following interventions: -Discuss with R137/family/POA (Power of Attorney) care any concerns related to loss of independence, decline in function. -Encourage R137 to discuss feelings about self-care deficit as needed. -Encourage R137 to participate to the fullest extent possible with each interaction. -Encourage R137 to use bell to call for assistance. -Monitor/document/report as needed any changes, any potential for improvement, reasons for self-care deficit, expected course, declines in function. -Praise all efforts at self-care. -PT/OT evaluation and treatment as per physician orders. Surveyor noted R137's ADL Care Plan did not address the level of assistance needed for bed mobility, incontinence care, transfers, a turning and repositioning program or any other activity of daily living. On 10/30/2023 at 9:45 AM in the progress notes, nursing charted R137 had redness on the buttocks and a small skin tear. The documentation did not elaborate on the location of the skin tear and give the etiology of how the skin tear developed. No Care Plan interventions or preventative measures such as a turning and repositioning program were initiated to prevent further breakdown. On 10/30/2023 at 1:48 PM in the progress notes, Social Services charted a care conference was held for R137 and a medication list and care plan were given to R137 and family for review. Social Services charted R137 was non-weight bearing on leg and was working on standing and transfers. R137 did well with a slide board transfer and the plan was for R137 to discharge to home or an assisted living facility. R137's admission Minimum Data Set (MDS) assessment dated [DATE] indicated R137 had a severe cognitive deficit with a Brief Interview for Mental Status (BIMS) score of 6 and the facility assessed R137 as needing moderate assist for rolling in bed, was dependent for toileting, was always incontinent of bowel and bladder. The MDS indicates R137 was admitted with no unhealed pressure injuries and was at risk for a pressure injury with a pressure reducing device in the chair only. Surveyor noted the MDS was not checked for a turning/repositioning program. The MDS indicates R137 was checked for having a surgical wound. The Pressure Injury Care Area Assessment (CAA) stated R137 was at risk for impaired skin with incontinence exposing skin to moisture and waste. R137's admission Braden score was 11 placing R137 at high risk and proceed to plan of care to assist R137 with repositioning needs and peri hygiene. The CAA stated open wound or skin places R137 at risk for infection. Surveyor noted R137's skin tear was not indicated on the MDS assessment, and no care plan was developed to assist R137 with positioning or peri hygiene at that time. On 11/6/2023 at 10:36 AM in the progress notes, nursing charted R137 did not have any new skin concerns. Surveyor noted no further documentation was found on the skin tear to the buttocks/coccyx. On 11/7/23, R137's Impairment to Skin Integrity related to fragile skin Care Plan was initiated with the following interventions: -Encourage good nutrition and hydration in order to promote healthier skin. -Keep skin clean and dry; use lotion on dry skin. Surveyor noted R137's Impairment to Skin Integrity care plan did not include a turning and repositioning program. On 11/8/2023 at 1:10 PM in the progress notes, Social Services charted a care conference was held for R137 and R137 had been working on slide board transfers but due to redness on bottom, they put the slide board transfers on hold. On 11/8/2023 at 4:13 PM in the progress notes, Director of Nursing (DON)-B charted R137 had an unstageable pressure injury to the sacrum that measured 3 cm x 3 cm with slough, eschar, and a slight odor. Surveyor noted no depth was measured and the wound bed did not have percentages of tissue type documented to accurately describe the wound bed; this pressure injury did not have a comprehensive assessment. DON-B notified NP-J and the physician of the new pressure injury. An order was obtained to cleanse the wound with Puracyn, apply Medihoney, and cover the wound with Allevyn daily. Surveyor noted the Dietician was not notified of the new pressure injury. No supplements were ordered to address the increased protein need. On 11/8/23 R137's Pressure Ulcer to sacrum Care Plan was initiated with the following interventions: -Administer medications as ordered; monitor/document for side effects and effectiveness. -Administer treatments as ordered and monitor for effectiveness. -Assess/record/monitor wound healing; measure length, width, and depth where possible; assess and document status of wound perimeter, wound bed, and healing progress; report improvements and declines to the physician. -Bed rest; up with therapy only. -Educate R137/family/caregivers as to causes of skin breakdown, including transfer/positioning requirements, importance of taking care during ambulating/mobility, good nutrition and frequent repositioning. -Follow facility policies/protocols for the prevention/treatment of skin breakdown. -If R137 refuses treatment, confer with R137, IDT (Interdisciplinary Team), and family to determine why and try alternative methods to gain compliance; document alternative methods. -Inform R137/family/caregivers of any new area of skin breakdown. -Monitor dressing to ensure it is intact and adhering; report loose dressing to treatment nurse. -Monitor nutritional status; serve diet as ordered. -Monitor/document/report as needed any changes in skin status: appearance, color, wound healing, signs/symptoms of infection, wound size (length x width x depth), stage. -Obtain and monitor lab/diagnostic work as ordered; report results to physician and follow up as indicated. -Staff to assist with routine toileting and skin care for incontinence. -Treat pain as per orders prior to treatment/turning to ensure R137's comfort. -Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate. On 11/9/2023 at 10:46 AM in the progress notes, nursing charted wound care was completed to the pressure injury which was yellow odorous eschar with pain to the touch. The DON and NP-J were aware and R137 was repositioned as needed. On 11/9/2023 at 11:29 AM in the progress notes, nursing charted R137 complained of chills and body aches; R137 was warm to the touch with a temperature of 102.4. Nursing charted NP-J was notified of the fever, Tylenol was given, and the rechecked temperature was 100.8. On 11/9/2023, R137 was evaluated by NP-J. NP-J documented R137 complained of occasional right hip pain and pain secondary to a wound on the sacrum which was being treated with daily local wound care. NP-J documented the Unstageable sacral wound had necrotic edges and the peri wound area was erythematous. NP-J documented the treatment plan for the Unstageable sacral wound was to start doxycycline (antibiotic) 100 mg twice daily for seven days for wound infection, continue daily local wound care with Medihoney, and resident will be followed by the facility Wound NP. Surveyor noted with record review the Wound NP did not evaluate or treat R137. On 11/9/23, R137's Pressure Ulcer to sacrum Care Plan was revised with the following interventions: -Avoid positioning R137 on back. -Staff to assist with turning and repositioning every 2-3 hours. -R137 requires air mattress; check function every shift and as needed. On 11/10/2023 at 9:17 PM in the progress notes, nursing charted oxycodone 5 mg was administered for pain to the sacral/coccyx area from sitting and repositioning and rest were ineffective. Surveyor noted R137 was to be on bedrest, yet pain was caused from sitting. On 11/11/2023 at 9:17 PM in the progress notes, nursing charted R137 had poor appetite and oral fluids were offered and accepted. Nursing charted incontinence rounds and wound care were completed; R137 had an air mattress and was repositioned frequently. R137 was currently resting in bed and in no distress with call bell and oral fluids in reach. Surveyor noted there was no dietician reassessment of R137's nutritional needs after R137 developed an unstageable pressure injury and was charted as having a poor appetite. On 11/13/2023 at 12:48 PM in the progress notes, nursing charted oxycodone 5 mg was administered for pain prevention prior to wound care. On 11/14/2023, R137 was evaluated by the physician. The physician documented R137 had an Unstageable sacral pressure ulcer with eschar and was tolerating doxycycline. The physician documented daily wound care was in progress with Medihoney and pressure relief and position changes were the treatment plan. On 11/16/2023, R137 was evaluated by NP-J at the request of R137's family for depressed mood and decreased appetite. On assessment, R137 was lying in bed and participated minimally in the conversation. The family reported R137 was more depressed that week, was lying in bed a lot, and sleeping more during the day. Family reported R137 was not eating unless the family fed R137, and the family requested a medication for depression. NP-J documented the Unstageable pressure injury to the coccyx had improved since the previous exam (on 11/9/2023). NP-J documented the treatment plan for the Unstageable sacral wound was to continue daily local wound care with Medihoney and will be followed by the facility Wound NP. Surveyor noted with record review the Wound NP did not evaluate or treat R137 and no weekly comprehensive assessment of the pressure injury to include measurements of the area (width, length, depth, type of tissue and exudate) was completed. On 11/16/2023 at 3:29 PM in the progress notes, DON-B charted R137 was assessed by NP-J with a new order received for Mirtazapine 7.5 mg every evening for depression/appetite. On 11/16/2023 at 3:51 PM in the progress notes, DON-B charted R137's family member was at bedside and stated R137 had increased confusion. DON-B charted DON-B attempted to ask R137 questions, but DON-B was unable to understand R137's answers. Per the family member, this was a change for R137. DON-B charted NP-J was made aware and new orders for labs were obtained. On 11/16/2023 at 10:47 PM in the progress notes, nursing charted R137's vital signs at 9:55 PM were as follows: blood pressure 95/48, pulse 101, temperature 99.7, respirations 30, oxygen saturation 91% on room air, and blood sugar 507. Nursing charted R137 was crying and whimpering at that time and was confused and disoriented. The NP was notified of the findings and an order was given to send R137 to the emergency room for further evaluation. Surveyor noted R137's blood sugar readings from 11/2/2023-11/16/2023 ranged from 115 to 507 with an average reading of 282 and only three of the 29 blood sugar readings were less than 200. On 11/17/2023 at 5:49 AM in the progress notes, nursing charted R137 was admitted to the intensive care unit for possible necrotizing fasciitis. R137 did not return to the facility and passed away on 11/19/2023. In an interview on 1/4/2024 at 8:54 AM, NP-J stated NP-J remembered seeing R137's sacral wound at least twice and was aware the physician saw R137's wound once, maybe twice. NP-J stated NP-J first saw R137's sacral wound on 11/9/2023. Surveyor asked NP-J if NP-J took any measurements of the wound. NP-J stated facility nursing staff was responsible for measuring the wound. NP-J recalled ordering an antibiotic for the wound on 11/9/2023 because the wound was foul smelling, and the peri wound was reddened and inflamed. NP-J stated the physician comes to the facility on Tuesdays and NP-J had the physician look at the wound on 11/14/2023 for a follow up visit. NP-J stated NP-J saw R137 on 11/16/2023 because the family said R137 was depressed and not eating. NP-J stated that was the initial reason NP-J saw R137 that day and since NP-J was there, NP-J checked on everything else including the pressure injury. NP-J stated the pressure injury looked better at that time compared to the previous week when NP-J had ordered the antibiotic. NP-J stated the skin around the wound and the wound itself had improved with the antibiotic and Medihoney. NP-J stated there was no visual presentation of anything brewing underneath the wound. NP-J stated NP-J would not have guessed necrotizing fasciitis was present and was shocked when that was reported to NP-J from the hospital. In an interview on 1/4/2024 at 9:34 AM, Surveyor asked MDS Registered Nurse (RN)-C what the process was for a resident that develops a pressure injury while a resident at the facility. MDS RN-C stated the floor nurse does the initial assessment and notifies the Assistant DON (ADON) or the DON of the new area; the DON or ADON will do a complete assessment and document the new areas in either the progress notes or in the assessment tab of the computer charting system. Surveyor asked MDS RN-C how the Wound NP was notified of a resident that needed an assessment and where that assessment would be documented. MDS RN-C stated the Wound NP is notified by either the DON or ADON and will put their own note into the computer charting system. Surveyor noted R137 did not have an initial comprehensive assessment on 11/8/2023 of the new pressure injury, was not comprehensively assessed weekly, and was not seen by the Wound NP. On 1/4/2024 at 10:16 AM, Surveyor shared with Clinical Nurse Consultant (CNC)-F the following concerns regarding R137: -R137's baseline care plan did not have any interventions to address R137's bed mobility with the right hip fracture. -R137 had a Braden score of 11 on admission placing R137 at high risk for a pressure injury and no preventive interventions were implemented. -R137 had a skin tear to the coccyx on 10/25/2023 and 10/30/2023 that were not assessed for etiology of the wounds to prevent future skin breakdown. -The skin tear on 10/25/2023 had a treatment applied that was not documented in the MAR/TAR. -When the ADL care plan was initiated on 10/29/2023, bed mobility and repositioning were not addressed. -On 11/8/2023 a pressure injury to the sacrum was discovered and the wound measurements did not include a depth or a complete description of the wound bed. -The dietician was not notified of the new pressure injury. -An air mattress and repositioning were not implemented on the care plan until after the development of a pressure injury. -On 11/9/2023 the pressure injury required antibiotics for an infection. -On 11/9/2023, NP-J requested the Wound NP be involved in R137's care; no documentation was found by the Wound NP of any assessment of R137's pressure injury. -R137 required opioids for pain control due to the pressure injury. -The pressure injury was not assessed weekly, and no documentation was found of the pressure injury being comprehensively assessed. -R137 was sent to the hospital on [DATE] due to unstable vital signs and was admitted with necrotizing fasciitis. Surveyor shared with CNC-F no documentation was found for a comprehensive assessment or a weekly assessment of the pressure injury. CNC-F stated CNC-F had looked for that documentation the day before and did not see any but would look again. On 1/4/2024 at 10:54 AM, CNC-F stated CNC-F was not able to find any comprehensive skin assessments for R137 other than the admission assessment when R137 did not have any skin concerns for pressure injuries. CNC-F stated the DON at that time (November 2023) simply walked out on the job and they did not know if the DON had a wound log at that time; if the DON did have a wound log, they were not able to find it. CNC-F stated the Wound NP was not involved with R137 like NP-J wanted. In an interview on 1/4/2024 at 11:20 AM, Surveyor asked Licensed Practical Nurse (LPN)-E what the facility protocol was for a resident with a new pressure injury. LPN-E stated the staff nurse that discovers the wound gets the measurements and does the Skin Only Evaluation in the computer charting system. LPN-E stated the previous DON wanted to be notified of any new skin concerns, but there have been multiple DON changes, so it was changing all the time. LPN-E stated the current DON wants the nurse on the floor to get a measurement of the wound and let the NP and DON know about it so the DON will look at the area right away and the Wound NP can look at it on Mondays when the Wound NP assesses all wounds except the surgical wounds. In an interview on 1/4/2024 at 1:18 PM, Surveyor asked Registered Dietician (RD)-K how they are notified of residents with pressure injuries. RD-K stated the facility has wound meetings every week, but with the change in management, those meetings were changing all the time. RD-K stated they are starting to get into a routine with wound rounds on Mondays followed by a wound and nutrition risk meeting right after that on Mondays. RD-K stated that started in the last month. RD-K stated they have a new DON, so things have changed with meeting times and days. RD-K stated RD-K gets a list or report on Mondays of all the residents with skin issues; in the past RD-K had to hound them to get that information. Surveyor asked RD-K if RD-K was aware of R137 having a pressure injury. RD-K stated RD-K was not aware of R137 having a pressure injury. RD-K stated RD-K did the initial nutrition assessment upon admission and R137 was eating well so did not order supplements at that time. RD-K stated RD-K reviewed their notes to see if RD-K was ever told of R137's pressure injury and RD-K did not have any notes so was not aware of the pressure injury. In a phone interview on 1/4/2024 at 1:18 PM, Surveyor asked DON-B if DON-B recalled R137, a resident in the facility 10/24/2023-11/16/2023. DON-B denied having any knowledge of R137 because DON-B had just started working at the facility on 11/6/2023. Surveyor shared with DON-B that DON-B had documented in R137's record on 11/8/2023 of a new pressure injury to the sacrum. DON-B did not recall any information regarding R137 and DON-B did not have R137's medical record available for review at that time. Surveyor asked DON-B what documentation would be expected for a resident that sustained a skin tear. DON-B stated the skin tear should be documented in the progress notes and should include a treatment if that was ordered and the notification of the skin tear to the physician and the family. Surveyor asked DON-B if a treatment was ordered, where would that treatment be documented. DON-B stated the treatment would be on the TAR. Surveyor noted the treatment to the skin tear on 10/25/2023
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R43) of 7 residents reviewed for discharge received a thorou...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not ensure 1 (R43) of 7 residents reviewed for discharge received a thorough discharge summary in order to communicate necessary information to the resident *R43 discharged from the facility on 5/19/23. The facility did not complete a discharge summary or a recapitulation of their stay that was available to R43 or R43's representative upon consent. Findings include: R43 was admitted to the facility on [DATE] with cognitive communication deficit. On 5/19/23 R43 had a planned discharge from the facility into the community. A discharge- return not anticipated assessment dated [DATE] was completed by the facility. R43's admission Minimum Data Set (MDS) dated [DATE] documents R43 has a BIMS (Brief Interview for Mental Status) score of 10, indicating R43's cognitive skills for decision making were moderately impaired. Surveyor reviewed R43's comprehensive care plan and could not identify any care plan addressing R43's discharge planning. Surveyor reviewed R43's physician orders and noted no discharge order documented by a physician. Surveyor reviewed R43's electronic medical record. R43 was discharged from the facility on 5/19/23. Surveyor could not identify a completed recapitulation of R43's stay at the facility or a completed discharge summary. On 1/4/24 at 9:50 AM, Surveyor conducted interview with Social Services-P. Social Services-P informed Surveyor that they were hired by the facility in July of 2023 in a Social Services role. Surveyor asked Social Services-P if a resident should be given a discharge summary and recapitulation of their stay at the facility upon discharge. Social Services-P responded Yes, that would be the expectation upon discharge. On 1/8/24 at 11:20 AM, Surveyor shared concerns with Administrator-A related to R43 discharging from facility on 5/19/23 without evidence of a discharge summary or recapitulation of R43's stay at facility being provided to resident or their representative. The facility did not provide any additional information at this time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R39 was admitted to the facility on [DATE] and has diagnoses that include fracture of the fifth lumbar vertebrae, fracture of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R39 was admitted to the facility on [DATE] and has diagnoses that include fracture of the fifth lumbar vertebrae, fracture of the sacrum, type 2 diabetes, urine retention, Chronic obstructive pulmonary disease, need for assistance with personal care, difficulty in walking, and history of falls. R39's admission minimum data set (MDS) dated [DATE] indicated R39 had intact cognition with a Brief Interview for Mental Status (BIMS) score of 14 and the facility assessed R39 needing extensive assist with 1 staff member for bed mobility, transferring, dressing, toileting, and personal hygiene. R39 had an indwelling catheter and was occasionally incontinent of bowel and wore adult briefs for protection. R39 did not have impairments to R39's upper and lower extremities and was not steady and able to be stabilized with staff when standing. R39 used a walker for short distance and when working with physical therapy and occupational therapy and a wheelchair for long distance. R39's admission falls risk score dated 2/23/2023 indicated R39 was at risk for falls with a score of 17. R39's Risk for Falls Care Plan was initiated on 2/23/2023 with the following interventions: - Encourage R39 to self-propel wheelchair on unit. - Individualized fall prevention measures on R39's care card. - Footwear will fit properly and have non-skid soles. - Keep areas free of obstructions to reduce the risk of falls or injury. - Place call light within easy reach. - Provide reminders to use ambulation and transfer assist devices as needed. - Remind R39 to call for assistance. - Respond promptly to calls for assist to the toilet. - Complete fall risk assessment per policy. R39's certified nursing assistance (CNA) care card dated 2/27/2023 indicated R39 used a four wheeled walker and needed assistance of 1 person and use of a gait belt for transfers, R39 was forgetful at times, and needed assistance of 1 person and gait belt when ambulating to and from R39's bed to R39's bathroom. On 2/28/2023 at 10:44 AM in the progress notes nursing charted nursing was called to R39's room. Nursing observed R39 lying on the floor on R39's side. R39 stated R39 was trying to go to the bathroom and got tangled in the bed sheets. Nursing charted R39's vital signs were stable and R39 stated R39's knees and head hit the ground. Nursing charted that R39's family was contacted and denied R39 to go to the hospital. Nursing charted R39 did not have visible injuries and R39 denied having pain. Surveyor reviewed the fall investigation for R39's fall on 2/28/2023 and noted that nursing did not indicate if R39's physician or facility administration was contacted regarding R39's fall. The fall investigation also did not include staff interviews regarding when R39 was last toileted by staff, did not indicate what R39's surroundings looked like at time of fall and does not indicate if the interdisciplinary team discussed the root cause of the fall or if the fall was reviewed to determine contributing factors to R39's fall or if interventions were in place and appropriate for R39. On 1/4/2024 at 10:03 AM Surveyor interviewed licensed practical nurse (LPN)-L who stated LPN-L did not recall R39 as a resident at the facility or R39's fall on 2/28/2023. Surveyor asked what the policy is for if a resident falls. LPN-L stated that if a resident fell nursing would do an assessment to determine if the resident had to go to the hospital for further evaluation or if the resident is ok to be transferred to another surface. LPN-L stated that vital signs are gathered, notification to the doctor, director of nursing (DON), and family regarding the residents fall, the residents get put on the 24 hour board for monitoring for 3 days, and the fall gets documented in point click care. Surveyor asked LPN-L if LPN-L recalls contacting R39's physician or the DON for R39's fall on 2/28/2023. LPN-L replied LPN-L does not recall R39's fall on 2/28/2023 so is not sure if LPN-L contacted R39's physician or the DON. LPN-L stated LPN-L would have documented on the fall investigation if LPN-L did contact the physician or DON. On 1/4/2024 at 11:20 AM Surveyor interviewed LPN-E who stated when a resident falls the interdisciplinary team (IDT) will review the falls from the 24 hour boards and discuss what interventions would need to be put in place for the resident. Surveyor asked LPN-E if the team goes over why or how the fall happened or interview staff that was on at time of fall to determine when the resident was last seen, toileted, what the environments looked like. LPN-E stated they do not discuss that in the morning meetings. LPN-E stated if they need more information then the nurses will ask questions otherwise, they just talk about an intervention. On 1/4/2024 at 1:14 PM Surveyor interviewed DON-B who stated the IDT discuss the falls in the morning meeting and go over what happened during the fall and what interventions should be put in place. DON-B stated that the IDT team meeting does not get charted anywhere, the team just has a discussion. On 1/4/2024 at 1:43 PM Surveyor informed nursing home administrator (NHA)-A, corporate nurse consultant (CNC)-F, and CNC-G of Surveyors concern that R39's fall on 2/28/2023 did not have a thorough investigation of the fall. No further information was provided at this time. Based on interviews and record reviews the facility did not conduct a root cause analysis of resident falls in order to determine whether current interventions were implemented at the time of the fall, whether current interventions were effective and to determine appropriate ongoing interventions and supervision needed for 2 (R43 and R39) of 6 residents reviewed for falls. *R43 sustained a fall on 5/7/23. The facility did not thoroughly investigate R43's fall. *R39 sustained a fall on 2/28/23. The facility did not thoroughly investigate R39's fall. Findings include: 1. R43 was admitted to the facility on [DATE] with cognitive communication deficit. R43 discharged from the facility on 5/19/23. Surveyor reviewed R43's closed medical record including progress notes. Per medical record, R43 sustained a fall outside of the facility on 5/7/23 without injury. Surveyor noted a progress note dated 5/7/23 which reads Resident exited building and was found by hospital staff on the ground appeared to have abrasion on forehead, no noted active bleeding. R43's fall care plan with initiation date of 3/6/23 and a revision date of 4/19/23 reads The resident is at risk for falls r/t (related to) gait/balance problems. Interventions initiated 3/6/24 include be sure resident's call clight is within reach and encourage the resident to use it for assistance as needed. The resident needs prompt response to all requests of assistance, encourage the resident to participate in activities ., PT/OT (Physical Therapy/Occupational Therapy) evaluate and treat as ordered or PRN (as needed). Surveyor did not note any care plan intervention updates related to R43's fall on 5/7/23. On 1/4/24 at 3:15 PM, Surveyor requested facility's fall investigation for R43's 5/7/23 fall including root cause analysis and staff statements. No current staff members had knowledge of R43's fall on 5/7/23. On 1/8/24 at 11:35 AM, Administrator-A informed Surveyor that there was no fall investigation that they could identify for R43, including root cause analysis and staff interviews or revisions done for R43's fall care plan. Administrator-A added that they were not employed by the facility at the time of R43's fall and did not have any additional information to supply Surveyor at this time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not offer the pneumonia vaccine for two (R11 and R12) of five residents re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility did not offer the pneumonia vaccine for two (R11 and R12) of five residents reviewed for vaccinations. Findings include: Facility policy entitled, Individual Immunizations, last reviewed 09/20/2023, stated, Prophylactic immunizations will be offered to individuals to promote the absence of Health Care Acquired Infections. Procedure: 1. Immunization a. Upon admission, the organization will verify the individual's immunization status, update the Primary Care Provider (PCP) as indicated, and administer immunizations as ordered. b. Individuals will be offered immunizations based upon the Center for Disease Control (CDC) recommendations and guidelines and as prescribed by their PCP . 3. Documentation .b. Immunization consent and or refusal shall be documented within the Electronic Medical Record . 1. Surveyor reviewed R12's Electronic Medical Record (EMR) for immunization status and noted R12 did not have documentation of any pneumonia vaccines. Surveyor reviewed R12's admission Minimum Data Set assessment (MDS) dated [DATE] which documented R12 was not offered the pneumonia vaccine. Surveyor continued to review R12's EMR and noted there was no documentation that R12 was offered the vaccine, received the vaccine, or refused the vaccine. 2. Surveyor reviewed R11's EMR for immunization status and noted R11 did not have documentation of any pneumonia vaccines. Surveyor reviewed R11's admission Minimum Data Set assessment (MDS) dated [DATE] which documented R11 was not offered the pneumonia vaccine. Surveyor continued to review R11's EMR and noted there was no documentation that R11 was offered the vaccine, received the vaccine, or refused the vaccine. On 01/03/24 1:02 PM, Surveyor interviewed Clinical Nurse Consultant (CNC)-F. Per CNC-F upon admission the nurse verifies the immunization and have the resident sign a declination or acceptance of the vaccine; education is given to the resident at that time. CNC-F informed Surveyor the facility is offering the pneumonia vaccines and the influenza vaccines but would have to check on the Covid vaccines. Surveyor asked if R11 and R12 were offered the pneumonia vaccines? CNC-F stated she would have to get back to Surveyor. Surveyor explained a lack of documentation as to whether R11 and R12 were offered the vaccine and refused or not offered the vaccine at all. CNC-F stated she would look into it and get back to Surveyor. On 01/04/24 at 10:50 AM, CNC-F informed Surveyor staff told her they are offering the vaccines but there is no documentation/evidence. On 01/04/24 at 12:51 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A and CNC-F. CNC-F stated she could not find any additional information as to whether R11 or R12 was offered the pneumonia vaccine. Per CNC-F the facility needs to do a better job with offering vaccines upon admission and documenting acceptances and refusals. No additional information was provided.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** based on 5 of 21 residents reviewed [NAME] based on Resident #3 Unnecessary Meds, Psychotropic Meds, and Med Regimen Review 01...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** based on 5 of 21 residents reviewed [NAME] based on Resident #3 Unnecessary Meds, Psychotropic Meds, and Med Regimen Review 01/03/24 01:20 Per 12/5 mds BIMS 15 Understand/understood Functional assess: independent Skin assess: none at admit 01/03/24 10:39 AM Care plan for diuretic and antidepressant. None for eliquis 01/04/24 09:29 AM [NAME] MDS coordinator - 6 years here. Does MDS. collects date and merges with CAA Anything skin tears, falls etc is assessed, done by floor nurse Fall elopement assessment done at admission Fall - staff interviews right away - root cause takes time Care plan update is done by someone in nursing At admission anticoagulant, antidepressant - who does plan of care for that person - should be nursing Looking to refine/define care plan process at process of admission she does basic problems - falls, pains, urine - after she does CAA if there is a care plan update she puts in very basic. Floor should be revising and updating as needed 01/04/24 01:21 PM DON the MDS coordinator does the care plan. Did not know about it. The DON does the baseline assessments. 01/04/24 01:14 PM Lachiquita [NAME] DON: (414-915-6894) expectations of care plans and fall investigations? when admitted , baseline CP- then managers or MDS coordinator. manager will revise care plans. supervisors follow up not sure why no care plans- will have to look- 4. R39 was admitted to the facility on [DATE] and has diagnoses that include fracture of the fifth lumbar vertebrae, fracture of the sacrum, type 2 diabetes, urine retention, Chronic obstructive pulmonary disease (COPD), pleural effusion, atrial fibrillation, pacemaker, need for assistance with personal care, difficulty in walking, and history of falls. R39's admission minimum data set (MDS) dated [DATE] indicated R39 had intact cognition with a Brief Interview for Mental Status (BIMS) score of 14 and the facility assessed R39 as needing extensive assist with 1 staff member for bed mobility, transferring, dressing, toileting, and personal hygiene. R39 had an indwelling catheter and was occasionally incontinent of bowel and wore adult briefs for protection. R39's physician orders included: - Novolog injection solution 100Units/ML- inject 4 units subcutaneously before meals for diabetes. - Insulin Glargine subcutaneous solution pen-injector 100unit/ML- inject 6 units subcutaneously at bedtime for diabetes mellitus (DM). - Blood Glucose Monitoring/Check- four times a day related to type 2 diabetes mellitus without complications. - Advair diskus inhalation aerosol powder breath activated 250/50- 1 puff inhale orally at bedtime for COPD. - Albuterol Sulfate HFA inhalation aerosol solution 108 (90 Base) MCG/ACT- 2 puffs inhale orally every four hours as needed for shortness of breath or wheezing. - Guaifenasin extended release tablet 12 hour- take 1 tablet by mouth every morning and at bedtimes for cough (initiated 3/1/2023, discontinued 3/8/2023) R39 was diagnosed with Pneumonia on 3/15/2023 with the following physician orders: - Cefuroxime Axetil oral tablet 500mg- Take 1 tablet by mouth every morning and at bedtime for Pneumonia for seven days. Surveyor reviewed R39's care plan and noted there was no diabetes care plan or respiratory care plan for R39 to manage R39's type 2 diabetes, COPD, and Pneumonia. On 1/4/2024 at 9:27 AM Surveyor interviewed MDS Registered Nurse MDS RN-C who stated that MDS RN-C initiated care plans with the basic problems the residents has and the day to day/ individualization of care plans would be up to the nursing team, there is not a designated person for care planning. On 1/4/2024 at 1:14 PM Surveyor interviewed Director of Nursing (DON)-B who stated when a resident is admitted the MDS nurse and supervisors will initiate a care plan, then managers will revise the care plans. DON-B was not employed with the facility at the time R39 was admitted and was not familiar with R39 so was not able to provide information as to why R39 did not have a diabetes or respiratory care plan. On 1/4/2023 at 1:43 PM Surveyor informed nursing home administrator (NHA)-A, corporate nurse consultant (CNC)-F, and CNC-G of Surveyors concerns regarding R39 not having a diabetes or respiratory care. No further information was provided at this time. 5. R32 was admitted to the facility on [DATE] and has diagnosis that include palliative care, fracture of one rib on the left side, pneumothorax, hemothorax, myocardial infarction, non-rheumatic aortic valve disorder, paroxysmal atrial fibrillation, diastolic congestive heart failure, terminal prognosis related to lung nodule, type 2 diabetes mellitus, and emphysema. R32's admission MDS dated [DATE] indicated R32 had moderately impaired cognition with a Brief Interview Mental Score (BIMS) score of 12 and the facility assessed R32 needing moderate assist with 1 staff member for eating, toileting, showering, personal hygiene, and maximal assist with transferring using a Hoyer lift and assist of two staff members. On 1/2/2024 at 10:07 AM Surveyor observed R32 a with nasal canula in nose and an oxygen concentrator running at 4L with humidification. R32's current physician orders included: - Morphine Sulphate solution 20MG/ML- Give 0.5 ml by mouth every 1 hour as needed for pain/dyspnea (difficulty/labored breathing) and give 0.25ml by mouth every hour as needed for pain/dyspnea. - Hyoscyamine sulfate tablet, sublingual 0.125mg- Give 1 tablet sublingually every four hours as needed for increased secretions. - Change oxygen tubing and date tubing- every night shift every seven days. - Change humidified air canister- every night shift every seven days and as needed. - Oxygen at 2 liters per nasal canula to keep oxygen sats greater that 90% every shift. - Ipratropium- albuterol inhalation solution 0.5-2.5 (3) MG/3ML- 3Ml inhale orally every six hours as needed for shortness of breath. Surveyor reviewed R32's care plan and noted there was no respiratory care plan for R32 to manage R32's respiratory diagnoses/ concerns. On 1/4/2024 at 9:27 AM Surveyor interviewed MDS registered nurse (MDSRN)-C who stated that MDSRN-C initiated care plans with the basic problems the residents has and the day to day/ individualization of care plans would be up to the nursing team, there is not a designated person for care planning. On 1/4/2024 at 1:14 PM Surveyor interviewed director of nursing (DON)-B who stated when a resident is admitted the MDS nurse and supervisors will initiate a care plan, then managers will revise the care plans. DON-B was not sure why R32 did not have a respiratory care plan in place. On 1/4/2023 at 1:43 PM Surveyor informed nursing home administrator (NHA)-A, corporate nurse consultant (CNC)-F, and CNC-G of Surveyors concerns regarding R32 not having a respiratory care plan. No further information was provided at this time. 3. R43 was admitted to the facility on [DATE] with cognitive communication deficit. R43 discharged from the facility on 5/19/23. On 5/7/23, R43 sustained a fall outside of the facility during an elopement. Surveyor reviewed R43's medical record. On 5/7/23, an elopement risk assessment was completed for R43 indicating they are at high risk for elopement. Surveyor noted R43 did not have an elopement risk comprehensive care plan completed after R43's elopement with fall on 5/7/23. On 1/04/24 at 9:50 AM, Surveyor spoke with MDS RN-C. Surveyor asked MDS RN-C who would be responsible for developing and updating resident care plans. MDS RN-C responded that they will initiate care plans if they are triggered through a resident's admission MDS. MDS RN-C added that if an issue arises with a resident such as skin issues, falls or accidents that the nursing staff would be responsible for any updates to care plans. On 1/4/24 at 1:25 PM, Surveyor conducted interview with DON-B via phone. DON-B indicated the MDS coordinator completes comprehensive care plans. On 1/4/23 at 1:43 PM, Surveyors met with Administrator-A, CNC-F and CNC-G. Surveyor shared concerns that R43's comprehensive care plan had not been updated after their elopement with fall on 5/7/23 and ongoing high risk for elopement. The facility did not provide any additional information at this time. Based on record review and interviews, the facility did not develop a comprehensive plan of care for assessed medical needs. This was discovered with 5 (R25, R3, R43, R32, and R39) of 21 medical record reviews. - R25 was admitted with medication of an antidepressant and anticoagulant. There was not a comprehensive plan of care developed for these medical concerns. -R3 was admitted with anticoagulant medication. There was not a comprehensive plan of care developed for this medical concern. -R43 eloped from the facility. There was no comprehensive plan of care developed for R43's elopement. -R39 is diabetic and receives hospice services. There was no comprehensive plan of care developed for diabetes and hospice care. -R32 receives oxygen for respiratory concerns. There was no comprehensive plan of care developed for oxygen use. Findings include: The facility's policy and procedure for Comprehensive Person Centered Care Plan, revised 8/10/23, was reviewed by Surveyor. The policy indicates the Comprehensive Person Centered Care Plan will reflect the individual's needs and preferences to facilitate care. The Procedure indicates: A. Within 48 hours after Admission; a Baseline Care Plan will be completed and reviewed with individual and/or representative. B. Within 21 consecutive days after admission, and in correlation with the Minimum Data Set, a comprehensive assessment will be completed and a written care plan will be developed based on the individual's history, preferences, and assessments from appropriate disciplines and the physician's evaluation and orders. C. Care Plan shall be reviewed and revised quarterly, upon change of condition, and/or as needed. 1. R25's medical record was reviewed by Surveyor. R25 was admitted on [DATE] with diagnosis of: history of pulmonary embolism, hip fracture, malignant cervix cancer and neuropathy. The admission Physician Orders include: Duloxentine (classified as an antidepressant drug) 60 mg every day for neuropathy; Eliquis(anticoagulant/ blood thinner drug) 5 mg twice a day for anticoagulant. R25's admission MDS (minimum data set) assessment completed on 12/19/23, indicates use of antidepressant, and anticoagulant. medication. R25's medical record did not contain a comprehensive care plan for antidepressant medication use and side effects; and anticoagulant medication use and side effects. On 01/04/24 at 9:31 AM Surveyor spoke with (Minimum Data Set; Registered Nurse) MDS RN-C. MDS RN-C indicated the Nursing RN should be developing the plan of care. MDS RN-C stated the facility is looking to change the care plan process to define who actually does them. MDS RN-C reported she will start a plan of care for basic resident problems however she is not on the units observing residents and nursing staff are responsible for the plan of care. On 01/04/24 at 1:21 PM Surveyor spoke with (Director of Nurses) DON-B via phone. DON-B indicated the MDS coordinator does the care plans. Surveyor shared R25's care plan concerns. DON-B did not know about the care plans not being developed. DON-B does the baseline assessments on the residents. On 1/4/23 at 1:43 PM at the facility Exit Meeting with Administrator-A, (Clinical Nurse Consultant) CNC-F and CNC-G, Surveyor shared the care plan concerns with R25. No further information was provided. 2. R3's medical record was reviewed for unnecessary medications. R3 was admitted to the facility on [DATE] for rehabilitation. R3 has a diagnosis of Permanent Atrial Fibrillation and receives Eliquis (blood thinner) to treat this medical condition. R3 was admitted with Eliquis (blood thinner) for Atrial Fibrillation prescribed. R3's comprehensive care plan did not have blood thinners identified with interventions specific to this medication. R3 is currently receiving Eliquis Oral Tablet 5MG as an anticoagulant due to atrial fibrillation. According to Poison Control- National Capital Poison Center (Poison.org) Eliquis is a blood thinner used to prevent serious blood clots from forming due to atrial fibrillation. Blood thinners can cause bleeding, which can be serious, and rarely may lead to death. You should avoid grapefruit, grapefruit juice, marmalades, limes, and pomelos; in addition to green leafy vegetables high in vitamin K while you are taking Eliquis. https://www.poison.org/articles/what-is-eliquis#:~:text=You%20can%20take%20Eliquis%C2%AE,and%20may%20increase%20side%20effects. On 01/03/24 at 10:39 AM the Surveyor reviewed R3's care plan and noted there was no person-centered comprehensive care plan to indicate use and side effects for the Eliquis R3 was admitted with. R3's comprehensive care plan did not have blood thinners identified with interventions specific to this medication. The CAA (Care Area Assessment) would indicate the Eliquis usage, and the facility should have developed a comprehensive care plan related to the risk of the medication to avoid a negative impact on the quality of care received. On 01/04/24 at 09:29 AM the Surveyor spoke with MDS (Minimum Date Set) RN (Registered Nurse)-C who is the MDS coordinator and has worked for the facility for six years. The MDS RN-C completes the MDS and collects data and merges it with the CAA (Care Area Assessment) to create a baseline care plan. After that the comprehensive care plan is updated by nursing. If a resident is on a blood thinner at admission the comprehensive care plan would be done by nursing. On 01/04/24 at 01:21 PM Surveyor spoke via phone to DON (Director of Nursing)-B who indicated the MDS coordinator does the baseline (admission) care plan. DON-B did not develop a comprehensive care plan for the Eliquis. On 01/4/24 at 1:42pm during the facility exit meeting with CNC (Clinical Nurse Consultants)-F and CNC-G and the NHA (Nursing Home Administrator)-A the Surveyor shared that there was no comprehensive care plan created for Eliquis related to use and side effects.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview the Facility did not ensure eye drops and insulin were dated when opened, medications were not expired, medications belonging to residents who no longer resided in t...

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Based on observation and interview the Facility did not ensure eye drops and insulin were dated when opened, medications were not expired, medications belonging to residents who no longer resided in the facility were disposed of properly, and the medication refrigerator was being monitored for appropriate temperature. This deficient practice has the potential to affect R1, R29, R4 and a pattern of residents residing on the first floor who utilize refrigerated medications and/or stock medications. *R1, R29 and R4 had medications in the Unit D medication cart that were either not dated and/or expired. *The first-floor medication room contained expired stock medications. *The first-floor medication room refrigerator contained medications belonging to residents no longer in the facility and insulin that was opened but not dated. *The first-floor medication room refrigerator temperature log was not filled out. Findings include: Surveyor reviewed the facility policy entitled Medication Storage in the Facility, dated May 2018, stated: Medications and biologics are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier . H. Outdated, contaminated, or deteriorated medications .are immediately removed from inventory, disposed of according to procedures for medication disposal . K. Refrigerated medications are kept in closed and labeled containers . Temperature . C. Medications requiring refrigeration are kept in a refrigerator at temperatures between 2 degrees Celsius (C) (36 Fahrenheit) and 8 degrees C (46 Fahrenheit) . D. The facility should maintain a temperature log in the storage area to record temperatures at least once a day . Expiration dating . D. When the original seal of a manufacturer's container or vial is initially broken, the container or vial will be dated. 1.The nurse shall place a date opened sticker on the medication and enter the date opened and the new expiration date .the expiration date of the vial or container will be [30] days unless the manufacturer recommends another date or regulations/guidelines require different dating. G. All expired medications will be removed form the active supply and destroyed in the facility, regardless of amount remaining . 1. On 1/03/24 at 9:30 AM, Surveyor reviewed the Unit D medication cart and noted the following: R4 had an opened container of Latanoprost eye drops which were not dated. The eye drops were sent on 12/19/23; an opened vial of Insulin Glargine which was not dated and sent on 12/24/23; an opened vial of Insulin Lispro which was dated either 8 or 9/25. Surveyor could not determine whether it was an 8 or a 9. Surveyor reviewed the above medications with Licensed Practical Nurse (LPN)-O. LPN-O could not find a date on the first two and informed Surveyor the third medication was dated with an expiration date of 8/25, 25 being the year. Surveyor questioned how could the expiration date be 2025 when this medication was sent on 8/2023 and the medication was used? LPN-O was uncertain and stated she would get back to Surveyor. R1 had a bottle of Polyvinyl eye drops which were opened and dated 09/01/23. Surveyor showed LPN-O the bottle and LPN-O informed Surveyor she did not think the bottle was expired because the expiration date on the bottle was 4/25. R1 also had an opened bottle of Systane eye drops which were not dated. Surveyor showed the bottle to LPN-O. R29 had two boxes that contained Bausch and Laumb Sodium Chloride Hypertonicity ophthalmic ointment 5%. One of the boxes contained one opened and used container of eye drops and the box had a red circle with a date 11/23. The other box contained an opened and used container of eye drops and did not have a circled date. Surveyor noted neither box/container of eye drops were dated with an opened date. Per LPN-O she thought the box with the red circled date of 11/23 was expired but the other box was not. Surveyor asked LPN-O how long are opened eye drops good for? LPN-O thought until the expiration date on the container. Surveyor explained some medications might expire sooner after opening. LPN-O informed Surveyor she would look into it and get back to Surveyor. On 01/03/24 at 10:15 AM, LPN-O informed Surveyor eye drops expire after 30 days of opening and insulin expires after 28 days of opening. 2. On 01/03/24 at 8:40 AM, Surveyor reviewed the first-floor medication room. Surveyor noted the medication cabinet contained two opened expired medications: Bisacodyl with an expiration date of 9/23 and an Antacid bottle with an expiration date of 12/2023. Surveyor showed LPN-L the expired medications and LPN-L stated they should be destroyed. 3. On 01/03/24 at 8:45 AM, Surveyor reviewed the first-floor medication refrigerator and noted four residents had insulins that were opened and either expired or not dated, and there was one opened and used bottle of insulin lispro that was not labeled with a resident's name but had an opened date of 11/27. Surveyor showed LPN-L all the expired/unlabeled insulins in the refrigerator. Per LPN-L, the four residents with the expired/not dated insulins were no longer at the facility and those medications should have been disposed of when the residents left. LPN-L stated the bottle of insulin lispro was dated with an opened date. 4. On 01/03/24 at 8:50AM, Surveyor reviewed the first-floor medication refrigerator and noted a temperature log on the door. The temperature log had not been filled out for January and December 2023 only contained nine temperatures. Besides the above medications this refrigerator contained medications for four other residents still in the building, two tuberculosis vials and three boxes of influenza vaccines. Surveyor could not locate a thermometer. Surveyor asked LPN-L where the thermometer was located, and LPN-L could not locate it either. On 01/03/24 at 8:57 AM, LPN-L found Surveyor and showed Surveyor the thermometer which was located on the wall the refrigerator was against. The temperature was above the recommended range; however Surveyor had the refrigerator door open prior to reading the temperature. Surveyor rechecked the refrigerator temperature two hours later and it was within the designated range. Surveyor noted a typed memo placed on the medication room door which stated, AM and PM nurses are to check the refrigerator temps located in the med room on the refrigerator daily on am and pm shift. On 01/04/24 at 12:43 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A. Per NHA-A the refrigerator temperatures should be checked twice a day if it houses a vaccine. Surveyor relayed the above concerns relating to medications not being dated, expired medications, medications belonging to discharged residents still in storage and the refrigerator temperature not being recorded. No additional information was provided.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and record review, the facility did not maintain documentation of a comprehensive infection control program...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and record review, the facility did not maintain documentation of a comprehensive infection control program including infection surveillance and the facility did not have a comprehensive water management plan. This deficient practice has the potential to affect 38 of the 38 residents residing in the facility at the time of the survey. * The facility was not able to show evidence of an infection control surveillance system designed to identify infections before they can spread to others in the facility, prior to December 1, 2023, when the facility identified the deficit and implemented a Performance Improvement Plan. While on survey, the facility was able to provide a line list about the Covid outbreak that occurred around August 7 & 8, 2023. * The facility had a water management policy entitled Water Management Program which listed components of what needed to be included in the water management program. The facility's water management program consisted of a water flow diagram with 4 sheets of paper entitled logbook documentation: flush all toilets and hoppers not being used, all dated December 2023. The facility's water management program did not include the roles and responsibilities of the water management team, a written description of the building's water system and all the areas where Legionella could potentially grow and the corresponding control measures. Findings include: The facility policy entitled Infection Control, last reviewed date 09/20/23, stated: 1. Prevention and Surveillance the facility will: i. Perform surveillance and investigation to prevent, to the extent possible, the onset and the spread of infection . 4. Investigating i. Trends and patterns will be discussed with the Quality Assurance Performance Improvement (QAPI) committee. Process Improvement Projects (PIP) will be chartered and managed around identified opportunities for improvement, resulting in countermeasures . 1. During Surveyor's record reviews it was noted that the facility had a possible Covid outbreak sometime in August/September of 2023. Surveyor asked for any infection control documentation to review such as infection surveillance. Surveyor did not receive any documentation relating to infection control to review prior to interviewing staff. On 01/03/24 at 1:02 PM, Surveyor interviewed Clinical Nurse Consultant (CNC)-F. Per CNC-F infection control now is managed as a joint effort with herself and the Director of Nursing (DON)-B managing infection control. CNC-F informed Surveyor the facility's infection control program is not where it should be, and the facility was attempting to switch from one infection control program to Point Click Care (PCC). Surveyor asked to see infection surveillance for the last year. CNC-F stated she did not have anything and could not get access to the old system. Per CNC-F the facility had a lot of turnover and the staff that handled the infection control program previously only had access to the old system. CNC-F stated the facility was aware of the deficits with the infection control program and started a PIP in the beginning of December 2023 when the issue was realized. CNC-F stated the facility has mapping and tracking from December 2023 to present but nothing prior to December 2023. CNC-F stated she reviews the PCC module daily and it is up to date with monitoring infections, and she feels that surveillance was happening but the facility is not capturing it/or documenting it appropriately. Surveyor asked if the facility had any outbreaks during the previous year? CNC-F was uncertain. Surveyor asked if the facility had any covid outbreaks the previous year? CNC-F informed Surveyor she thought there might have been one positive in November, but that resident came to facility with Covid or was sent out to the hospital and then diagnosed with Covid. Surveyor asked if there was a Covid outbreak around the month of August 2023? CNC-F was uncertain. Surveyor asked for any additional information on a Covid outbreak that might have happened last year and any additional information regarding the facility's infection control program. Per CNC-F she would search and see what she could find. CNC-F also provided Surveyor a copy of the facility's PIP which documented: Project: Infection control Purpose: Facility has completed the following worksheet for the purpose of quality assurance and health care service review to improve the quality of care of the residents served. Many times this is a living document and is continuously added to until 100% improvement is sustained. Background I. Background a. Date of Discovery: 12/1/2023 b. Was a self-report necessary to be submitted to DA? NO If yes, Date: Summary of Critical Event II. Summary of Critical Event a. Prior DON was covering as Infection Control Nurse; she left position. New ADON will assume infection control nurse duties. For time between new RN assuming role the CNC and DON attempted to run the infection control program in the manner that previous DON was. The tracking method and data provided did not prove to be consistent or accurate. At the same time, IP Module within Point Click Care (PCC) became available to track infections. b. Decided that it would be best if the facility started fresh and began tracking infections through the PCC program, and through spreadsheets modeled after infection control programs used by [facility corporation]. c. Most infections were tracked, but specific start dates, resolution dates and symptoms were not always clearly tracked. Relevant Facility policies, and contributing factors if any: III. Relevant Facility policies and contributing factors if any: a. All infection control is to follow F882 c. Facility is at risk for citation for infection control, no observed negative outcomes however tracking and auditing to be put into place. The root cause was that the DON handled infection control, wounds, and her duties as the DON. It is not possible to handle all these areas effectively . During the end of the day meeting on 01/03/24 at 3:13 PM with Nursing Home Administrator (NHA)-A, CNC-F, and CNC-G, Surveyor reviewed the above concern regarding a lack of documentation of infection surveillance and asked for any information on a possible Covid outbreak around August of 2023. On 01/04/24 at 10:14 AM, CNC-F informed Surveyor she found evidence of an outbreak of Covid around August 7th/8th of last year. Per CNC-F there were around 6 positive cases. CNC-F stated the facility was testing and masking. Surveyor asked for documentation on when and who was tested for Covid. CNC-F stated she had found this information by going through progress notes and the staff here were trying to piece it all together. CNC-F stated she will find additional information and get back to Surveyor. On 01/04/24 at 10:50 AM, CNC-F informed Surveyor Licensed Practical Nurse (LPN)-E was printing the line listing for the August outbreak and LPN-E could speak with Surveyor. On 01/04/24 at 12:29 PM, Surveyor interviewed LPN-E. LPN-E was agency staff at the facility and worked during the Covid outbreak. LPN-E provided Surveyor a completed line listing, communication with the health department and testing information. Per LPN-E the Covid outbreak was confined to one hall. Surveyor noted the facility appeared to have done everything correctly during the outbreak and there appeared to be no negative resident outcome; however, the facility did not maintain proper documentation of the outbreak. On 01/04/24 at 12:51 PM, Surveyor interviewed NHA-A and CNC-F. Surveyor shared infection control concerns related to lack of documentation of infection surveillance. Per CNC-F she was aware of the infection control deficient and NHA-A agreed. No additional information was provided. 2. The facility's policy entitled Water Management Program, (facility reviewed) on 12/13/23, stated: Policy: Entity shall identify and manage risks arising from exposure to Legionella bacteria in water systems. The standards identified below will be followed in order to prevent and control Legionnaires' disease and outbreaks. Procedure: A. Water Management Team i. Entity's Water Management Program is overseen by the Water Management Team. ii. The team consists of, at a minimum, the Executive Director, Environmental Services Lead, and Infection Preventionist. iii. Other members of the team may include Medical Director, Director of Quality and Risk Management, Contractual Microbiologist, Consultant Industrial Hygienist, Local Water Department Representative, Water Maintenance Contractor Representative. B. Facility Risk Assessment i. Legionella Environmental Assessment will be conducted by the Water Management Team annually and periodically as changes in the environment conditions dictate. ii. The following will be included within the assessment: 1. Water Flow Mapping diagrams (describing the building water systems and areas where Legionella could be present) 2. Areas of risk of stagnation, temperature becoming ideal for growth, devices with standing water, decorative fountains, etc. iii. Water Management Team will review the assessment within Quality Assurance and Process Improvement (QAPI) team annually. C. Monitoring i. The Water Management Team will be responsible for monitoring risk and identifying potential cases or breaches of control measures of concern. ii. If facility is in a municipality, said water department will monitor water parameters (residual disinfectant, temperature, PH) iii. If facility is rural and on a well system, facility will monitor water parameters following CDC guidelines biofilm, scale, buildup, etc. iv. Facility will monitor temperature of hot water and visually check for biofilm, scale, buildup, etc. v. All positive results of Legionella are reported to the local health department and the positive device is removed from service. vi. Areas of the water system found outside of normal limits will be flushed and serviced. vii. If rooms are closed due to low census or put out of use, a routine process will be implemented to run faucets, showers, and to flush toilets. viii. Documentation will be retained. ix. Corrective actions taken when control limits are not maintained will be documented. D. Water Management Plan i. The Water Management Plan will be reviewed annually or more often as indicated. E. Contingency Response i. If there is an implication of an outbreak of Legionellosis, decontamination of the hot water system may be necessary. Thermal shock or shock chlorination methods of decontamination for the hot water system may be used. ii. Based on the findings, Water Management Team or designee will reevaluate the disinfection processes and make appropriate corrections. iii. Entity shall flush dead legs, water heaters, and plumbing fixtures with chlorine. iv. If a water main break occurs, the main water valves will be closed, and the Water Emergency Plan will be activated. v. For potable water systems that were opened for repair, other construction or subjected to water pressure changes associated with construction, it is recommended that at a minimum the systems be thoroughly flushed During the end of the day meeting with NHA-A, CNC-F and CNC-G, Surveyor asked to review the facility's water management plan. NHA-A informed Surveyor she would arrange for the Maintenance Lead (ML)-H to speak with Surveyor regarding the water management plan. Surveyor asked to review any documentation the facility had prior to this interview. NHA-A informed Surveyor she would speak with ML-H. On 01/04/24 at 11:26 AM, Surveyor interviewed MN-H. Surveyor was not given a water management plan prior to review and MN-H gave Surveyor a handful of papers containing a document entitled [NAME] Grove Water Flow Diagram which contained a diagram of the facility's water flow; four sheets of paper entitled Logbook Documentation: Flush all toilets and hoppers not being used (all dated in December); an Emergency Disaster plan which documented what the food service staff would do in an emergency and an invoice from a food service company. Surveyor asked MN-H if there was any other documentation he had for the water management plan. Per MN-H what he gave Surveyor was all he had. MN-H explained he flushes the empty rooms and areas once a week. Per MN-H he created an order work form in the facility's system but was not documenting this until December 2023. MN-H informed Surveyor he checks the water temperatures weekly, and a company comes to inspect the ice machines quarterly. Surveyor asked for documentation. Surveyor asked MN-H who is part of the Water Management team and what are their assignments? Surveyor explained the needed parts of Water Management plan such as members names and assignments; a written description of the buildings water system and all the areas where legionella could potentially grow and the corresponding control measures. MN-H said he did not have any other plan, but informed Surveyor his boss was working on a new plan. On 01/04/24 at 12:51 PM, Surveyor interviewed NHA-A and CNC-F. Surveyor explained the Water Management Plan concerns and asked for any additional information. No additional information was provided.
MINOR (C)

Minor Issue - procedural, no safety impact

Garbage Disposal (Tag F0814)

Minor procedural issue · This affected most or all residents

Based on observation, interview, and facility policy review the facility did not ensure the garbage and refuse were properly disposed in the outside garbage storage receptacles. This deficient practic...

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Based on observation, interview, and facility policy review the facility did not ensure the garbage and refuse were properly disposed in the outside garbage storage receptacles. This deficient practice had the potential to affect all 38 residents residing at the facility. Findings include: On 1/2/2024 at 8:22 AM Surveyor took an initial tour of the kitchen and outside garbage receptacles with Head Chef-I. Surveyor observed 2 large dumpsters, 1 dumpster was for recyclables and the second dumpster was for garbage. The Garbage receptacle lid was open because it was full of garbage bags. There were garbage bags all along the back of the garbage receptacle on the ground. Surveyor was not able to determine what was inside the garbage bags. Surveyor asked Head Chef-I how often the dumpsters get emptied. Head Chef-I replied the dumpsters get emptied two times a week and both dumpsters should be emptied today (1/2/2024). Surveyor asked Head Chef-I who maintains the outside around the dumpsters to see if it is clean. Head Chef-I replied that maintenance manages the outside grounds. On 1/3/2024 at 12:30 PM Surveyor went to look at the outside garbage receptacles again with Head Chef-I. The garbage receptacle lid was open, the garbage receptacle was emptied, and there were still several bags of garbage on the ground along the back of the garbage dumpster. On 1/3/2024 Surveyor requested the policy for waste management for the facility. Surveyor was handed the contract with the Pest Management company and the facility. The contract did not explain how often or when the outside dumpster area should be checked and maintained by facility maintenance staff. On 1/4/2024 at 12:14 AM Surveyor interviewed the Maintenance Lead-H who stated he checks the outside dumpster area once a month. Surveyor asked Maintenance Lead-H when the last time he checked the dumpster area was. Maintenance Lead-H stated he last checked mid- December. Surveyor asked Maintenance Lead-H if he has checked the area lately. Maintenance Lead-H stated he checked it this morning and will be going out later to clean the area up. On 1/4/2024 at 1:43 PM Surveyor informed nursing home administrator (NHA)-A, Corporate Nurse Consultant (CNC)-F, and CNC-G of Surveyors observations of the outside garbage receptacle area was dirty with garbage bags along the back of the dumpster. Surveyor informed NHA-A that the pest control contract did not specifiy how often the dumpster area should be managed and that Maintenance Lead-H looks at the dumpster area monthly. Surveyor asked NHA-A what facility expectations are of managing the dumpster area. NHA-A stated NHA-A would expect the area to be looked at least every other day if not daily to check for garbage in the area. No further information was provided at this time.
Apr 2023 5 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review and staff interviews, the facility failed to ensure timely reporting of potent...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, record review and staff interviews, the facility failed to ensure timely reporting of potential misappropriation of controlled medication for one of 14 residents (Resident (R) R19) reviewed for narcotics and potential diversion. The facility did not report diversion of R19's narcotic pain medication to the state department of health. Findings include: The facility's Abuse, Neglect, Mistreatment and Misappropriation of Resident Property Policy dated 12/01/22 read, in pertinent part, It is the policy of the facility that each individual be free from 'Abuse.' The term abuse will be used throughout this Policy and Comprehensive Abuse, Neglect, Mistreatment and Misappropriation of Resident Property Program to relate to: . misappropriation of individual property . and Misappropriation of resident property means the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of a resident's belongings or money without the resident's consent; and Reporting: It is the policy of this facility that abuse allegations are reported per Federal and State Law. The facility will ensure that all alleged violations involving . misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the Executive Director of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures. In addition, local law enforcement will be notified of any reasonable suspicion of a crime against a resident in the facility. R19's Face Sheet, dated 04/07/23 and indicated R19 was admitted to the facility on [DATE] with diagnoses including fracture of left humerus (the long bone of the upper left arm) and acute kidney failure. The resident was discharged from the facility on 01/06/23. R19's admission Minimum Data Set [MDS] assessment with an assessment reference date (ARD) of 12/26/22 indicated a Brief Interview for Mental Status (BIMS) score of 13 out of 15 (cognitively intact). The assessment indicated R19 received both scheduled and as needed pain medication and had experienced frequent pain during the five days prior to the assessment. The assessment indicated R19 received opioid (controlled pain medication) on seven of seven days during the assessment reference period. R19's Physician Order Sheet, dated 01/2023 and provided directly to the survey team indicated an order initially dated 12/19/22 for oxycodone 5 milligrams (MG) give one tablet every four hours as needed for pain. R19's Medication Administration Record [MAR], dated 12/2022 and provided directly to the survey team, indicated the resident requested the oxycodone on 12/31/22 at 5:10 PM for pain but the medication was not administered due to it not being available. The resident's associated pain level was not indicated on the MAR. R19's MAR, dated 01/2023 and provided directly to the survey team, indicated the resident's oxycodone was administered on 01/01/23 at 12:16 AM and was effective in relieving the resident's pain. The resident's reported pain level was not indicated on the MAR. A facility investigation related to potential diversion of R19's oxycodone, dated 01/01/23 and provided directly to the survey team, indicated the facility's Director of Nursing (DON) was notified R19's oxycodone was missing from the medication cart narcotic box by a night shift nurse on 01/01/23 at 8:00 AM. The investigation indicated the facility was thoroughly searched and neither the resident's oxycodone or the narcotic count sheet associated with the oxycodone could be located. The investigation indicated a new order was obtained for the resident's oxycodone and the medication was reordered from the pharmacy on 01/01/23. The investigation indicated the police and the resident's physician were notified of the missing narcotic medication timely but did not indicate the State Health Department were notified of the missing medication. The investigation indicated a pain assessment was completed for R19 and he did not report acute pain or any other ill effects related to the missing narcotic medication at the time of the assessment. During an interview with Administrator-A on 04/06/23 at 2:50 PM, he confirmed R19's oxycodone had been missing and indicated an investigation was done and the local police department was called. He stated he would check on the details and follow up with the surveyors. During a follow-up interview with Administrator-A on 04/06/23 at 5:30 PM, he confirmed R19's oxycodone had been diverted and confirmed the diversion had not been reported to the State Department of Health. He stated the diversion was not reported because the resident himself did not report the missing medication and the facility was able to order more oxycodone for the resident from the pharmacy. During an interview with Interim Director of Nursing (DON) B on 04/07/23 at 10:40 AM, she indicated she had been working at the facility as a contract nurse at the time of the diversion and was not in the DON role, but stated her expectation was the diversion of R19's oxycodone should have been reported to the State Survey Agency. She stated, It absolutely should have been reported. It was a big issue. During an interview with the previous Interim DON-C by phone on 04/07/23 at 2:05 PM, she indicated she had been responsible for the investigation related to R19's missing oxycodone and confirmed diversion of the medication had been substantiated. DON-C stated it was the DON's responsibility to investigate incidents and it was the Administrator's responsibility to report the incidents to the appropriate entities.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review and staff interviews, the facility failed to ensure one of 18 residents (Resident (R) R2) review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review and staff interviews, the facility failed to ensure one of 18 residents (Resident (R) R2) reviewed for quality of care was appropriately and consistently assessed to ensure her overall medical stability. R2's blood pressure was not obtained per order for three days immediately prior to the resident experiencing a stroke. The findings include: R2 was admitted to the facility on [DATE], according to the Face Sheet provided directly to the survey team, with diagnoses including hypertension. R2's five day initial Minimum Data Set [MDS] dated 10/14/22 indicated a Brief Interview for Mental Status (BIMS) score of 15 out of 15 (cognitively intact). R2's Physician Order Sheet dated 10/10/22 and provided directly to the survey team indicated orders for the resident's blood pressure to be monitored daily and the resident's physician notified if the resident's systolic blood pressure reading was below 90 or above 180. R2's Resident Vital Sign Report, dated 10/07/22 through 10/16/22 and provided directly to the survey team indicated the resident's blood pressure was obtained daily between 10/07/22 and 10/13/22. All blood pressure readings were within ordered parameters except for the reading obtained on 10/08/22 (183/81). Review of R2's medical record lacked documentation R2's blood pressure was obtained on 10/14/22 or 10/15/22. R2's Progress Notes, dated 10/16/22 and provided directly to the survey team, read Writer heard patient calling when passing room, entered to talk to patient who could not speak clearly and had severely slurred speech with slight right sided facial droop, patient was diaphoretic [sweating heavily] and hand grasps were not equal with inability to grasp or raise right arm. BP [blood pressure] of 223/97 and HR [heart rate] of 114, remainder of vitals stable. Writer called on-call MD [Medical Doctor] number and spoke with [MD] to notify him of sending patient out to ER [Emergency Room] for eval [evaluation]. R2's Progress Notes, dated 10/17/22 and provided directly to the survey team, read, Writer called [Emergency Department] for update and admitting diagnosis for patient and ED [Emergency Department] reported that patient was admitted to ICU [Intensive Care Unit] with CVA [stoke] as diagnosis. During an interview with the Assistant Director of Nursing (ADON)-H on 04/06/23 at 5:30 PM, she confirmed the facility was not able to find any documentation to show R2's blood pressure had been obtained on 10/14/22 and 10/15/22, the two days prior to R2's stroke. ADON-H confirmed R2 was admitted to the facility receiving therapy (skilled) services and all residents receiving skilled care were to be assessed at least once daily and this was to include vital signs (including blood pressure). The ADON indicated her expectation was physician orders were to be followed and R2 should have had her blood pressure assessed daily during her stay at the facility to ensure it remained within ordered parameters. During an interview with Interim Director of Nursing (DON)-B on 04/07/23 at 1:16 PM, she stated her expectation was all residents receiving skilled services should have their vital signs assessed at least once per day and per physician's orders.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure one of three residents (Re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure one of three residents (Resident (R) R1) reviewed for pressure injuries was assessed timely for pressure injuries present upon admission to the facility and was provided with timely interventions to prevent potential worsening of pressure injuries and prevent further skin breakdown. R1 was admitted with two stage 2 pressure injuries (partial-thickness skin loss involving the epidermis and dermis.) on his buttocks and the pressure areas were not assessed until four days after admission, and treatment for the pressure areas was not implemented until eight days after admission. R1 was discharged home on hospice services after 20 days in the facility with worsened pressure areas to his buttocks and a large [NAME] (terminal) Ulcer on his coccyx. The findings include: The facility's ''Pressure Injury Prevention and Managing Skin Integrity Policy'' dated 06/24/22 read, in pertinent part, ''Prevention measures are put in place to reduce the occurrence of pressure injuries;'' and ''The care and intervention for any identified skin breakdown or wound is intended to prevent any further advancement of the wound or additional skin breakdown. 1. There will be collaboration with the interdisciplinary team (IDT) regarding the presence of breakdown and the intervention plan.'' R1 was admitted to the facility on [DATE], according to the ''Face Sheet,'' dated 04/07/23 and provided directly to the survey team, with diagnoses including fracture of right knee joint. R1's admission Minimum Data Set [MDS], provided directly to the survey team and with an assessment reference date (ARD) of 09/17/22, indicated a Brief Interview of Mental Status (BIMS) Score of 14 out of 15 (cognitively intact) and indicated the resident had two stage 2 pressure ulcers which were both present upon the resident's admission to the facility. Review of R1's Wound Assessments, provided directly to the survey team revealed the following: a. On 09/10/22, R1 was admitted to the facility with a stage 2 pressure sore to his right buttocks. There was no measurement or description of the wound documented on the assessment. b. On 09/14/22, four days after admission, the pressure injury on the resident's right buttock was assessed and measured for the first time on that date. The wound measurements were 8.0 centimeters (cm) (length) x 5.0 cm (width) x 0.1 cm (depth). c. On 09/28/22, the pressure injury to the resident's right buttock was still present and measured 2.6 cm (length) x 3.0 cm (width) x 0.0 cm (depth). A new pressure injury was present on R1's coccyx that measured 8.4 centimeters (cm) (length) x 4.2 cm (width) x 0.9 cm (depth). Review of the ''Resident Medication Profile,'' provided directly to the survey team revealed the following treatment orders: a. 09/18/22, eight days after the resident was admitted with the stage 2 pressure injury to his right buttock, an order for zinc oxide topical ointment, apply a thin layer to bilateral buttocks and cover with foam dressing once daily. No previous order for the treatment of R1's pressure area could be found in the resident's record. b. 09/28/22, an order for Dakin's Solution 0.5% cleanse wound with Dakin's solution, apply moistened Dakin's gauze and then dry gauze and cover with foam dressing twice daily. R1's ''Clinical Notes Report,'' dated 09/18/22 and provided directly to the survey team, revealed the first progress note addressing the resident's pressure injury. The note read, in pertinent part, ''Has several open areas on coccyx and both buttocks and area is excoriated. Zinc applied and foam dressing applied. Supervisor and MD [Medical Doctor] aware.'' R1's ''Clinical Notes Report,'' dated 09/28/22 and provided directly to the survey team read, ''Assessed coccyx wound with NP, wound noted to coccyx, wound is pear shaped, noted as [NAME] Ulcer.'' Review of the EMR Face Sheet revealed R1 was discharged from the facility to home on hospice services on 09/30/22. The following documentation was provided by the facility regarding an air mattress for R1: a. R1's ''Clinical Notes Report,'' dated 09/21/22, read, ''[Nurse Practitioner] updated on right/left buttocks wounds agrees with changing tx [treatment] to zinc q [every] shift and adding air loss mattress.'' b. R1's ''Resident Medication Profile,'' indicated on 09/28/22 (18 days after the resident was admitted and seven days after the Nurse Practitioner (NP) recommendation for the low air loss mattress) an order for a low air loss mattress to relieve pressure to the resident's skin. During an interview with the Interim Director of Nursing (DON) B on 04/07/23 at 10:40 AM, she indicated she had not been working in the facility at the time of R1's admission, however she confirmed the delay in the assessment and treatment of R1's pressure sores and stated her expectation was assessment and treatment of all skin breakdown was to be timely. DON B stated the facility owned their air mattresses and when a resident had an order for an air mattress a work order was put in with the facility's maintenance. Records of the maintenance orders were requested for R1's air mattress and none were provided.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0949 (Tag F0949)

Could have caused harm · This affected 1 resident

Based on record review and interview, the facility failed to ensure three of three Certified Nurse Aides (CNAs) reviewed had received behavioral health training to care for residents diagnosed with me...

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Based on record review and interview, the facility failed to ensure three of three Certified Nurse Aides (CNAs) reviewed had received behavioral health training to care for residents diagnosed with mental health illnesses indicated on the facility assessment. This failure had the potential for direct care staff to lack current knowledge to work with the unique challenges mental health illnesses present. Findings include: Review of CNA-Q's personnel training file showed a hire/orientation date of 08/02/22. The file did not include evidence of any behavioral health training. Review of CNA-R's personnel training file showed an orientation date of 03/22/22. The file did not include evidence of any behavioral health training. Review of CNA-S's personnel file showed a start date of 09/29/20. The file did not include any evidence of behavioral health training. Review of the 12/29/22 Facility Assessment, Attachment A showed: Common diagnoses among skilled nursing facility residents Psychosis (Hallucinations, Delusions, etc. ), Impaired Cognition, Mental Disorder, Depression, Bipolar Disorder (i.e., Mania/Depression), Schizophrenia, Post-Traumatic Stress Disorder, Anxiety Disorder, Behavior that Needs Interventions . During an interview on 04/07/23 at 3:25 PM, Staffing Coordinator-T stated there was no behavioral health training other than the trauma training that was on the provided training course list. During an interview on 04/07/23 at 4:39 PM, Administrator-A stated, There is no policy regarding what training they [staff] should have. After reviewing the Facility Assessment, Administrator-A confirmed there was no policy regarding training to meet mental health needs of which he or Human Resources were aware.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0882 (Tag F0882)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure a designated Infection Preventionist (IP) that had completed specialized infection prevention and control training was working at le...

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Based on interview and record review, the facility failed to ensure a designated Infection Preventionist (IP) that had completed specialized infection prevention and control training was working at least part time in the facility after 1/6/23. This failure had the potential to contribute to the inappropriate use of antibiotics, failure to identify a disease outbreak in its early stages or have inaccurate infection tracking and reporting for quality assurance purposes. This deficient practice had the potential to affect all 89 residents residing at the facility at the time of the survey. Findings include: During an interview on 04/07/23 at 10:07 AM, Administrator-A stated the facility had not had a trained Infection Preventionist (IP) since the former Director of Nursing left. At 10:14 AM, Surveyor interviewed Administrator-A regarding which interim DON had the training and was the IP, Administrator-A stated, I know there was a DON they had, I never met her, then another that was here that was acting and I would have to pull up the file [to see]. During a telephone interview on 04/07/23 at 2:05 PM, Interim Director of Nursing (DON) C stated she had her IP training and was at the facility from 11/14/22 through 01/06/23. MDS (Minimum Data Set) Coordinator-K was able to provide DON-C's certificate of IP training. In an interview on 04/07/23 at 4:45 PM with Administrator-A and current DON-B, Administrator-A stated there was no policy found that listed the Infection Preventionist employment requirement. Review of the facility policy titled Infection Prevention and Control Program, reviewed 07/22/22, showed: .3. Reporting i. All staff and individual infections will be reported to the infection preventionist (IP) or designee 4. Root Cause Analysis i. The IP and Quality Assurance Performance Improvement (QAPI) committee will be responsible for Root Cause Analysis of Trends and patterns. 6. Education. ii. The IP will maintain current knowledge in the field of infectious disease and epidemiology through training provided through the CDC in collaboration with Centers for Medicare and Medicaid (CMS).
Sept 2022 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that a resident with a pressure injury received n...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility did not ensure that a resident with a pressure injury received necessary treatment and services, consistent with professional standards of practice, to promote healing for 1 of 7 (R17) residents reviewed for pressure injuries. *R17 was admitted on [DATE] to the facility with a stage III pressure injury on their coccyx and the facility did not initiate the appropriate pressure reducing mattress until 9/13/22. Findings include: The Facility Policy and Procedure, entitled Wound Care Prevention, Management and Documentation, dated 8/2018, documents (in part) . Policy .It is the facility's policy to identify residents at risk for impaired skin integrity. Residents who have wounds will receive the necessary treatment and services to promote healing, prevent infection, and prevent further skin breakdown . Procedure .3. All residents at risk for developing skin breakdown have an appropriate care plan in place identifying preventive measures . .Pressure Injury Prevention and standard of practice interventions .for bed bound individuals .consider a pressure reducing mattress. The facility provided Surveyor with specifications for the specific mattress R17 had on their bed since being admitted to the facility, entitled Direct Supply Panacea Original Bariatric Mattresses that documented, .This mattress may be appropriate for stage I or II pressure wounds . The facility provided Surveyor with specifications for the standard mattress on resident beds at the facility, entitled PrevaMatt Alleviate Mattress-Flat with Tempur Material that documented, .Treats up to Stage III uncomplicated pressure ulcers . R17 was admitted to the facility on [DATE] with diagnoses of hypokalemia, bradycardia, chronic pain, depression, and atherosclerosis. R17's care plan initiated 8/22/2022, documents, Alternation in Skin Integrity related to PI left ankle, left heel, coccyx. The interventions section documents, .Pressure reducing device for bed . R17's comprehensive wound assessment, dated 8/24/22, documents R17 has a stage III pressure injury on their coccyx measuring 1 cm (centimeters) in length, 1 cm in width, and 0.3 cm in depth. The wound bed is described as 100 percent granulation tissue. An appropriate treatment was initiated, and the physician was updated. R17's admission Minimum Data Set (MDS) assessment, dated, 08/29/2022 documents a BIMS (Brief Interview for Mental Status) score of 11, indicating that R17 is moderately cognitively impaired. Section E (Behavior) documents that R17 does not exhibit rejection of care behaviors. Section G (Functional Status) documents that R17 requires extensive assist with one-person physical assist for bed mobility, toilet use, and personal hygiene. Section M (Skin Conditions) documents R17 is at risk for developing pressure injuries and that R17 has unhealed pressure injuries. R17's Pressure Ulcer/Injury/ CAA (care area assessment) documents Admits with PI's (pressure injuries) to coccyx/sacrum, L foot/heel, venous insufficiency-prior poor po intake-decreased mobility noted in documentation past 6 weeks to 3 months or since hospital on 4/2022. History of noncompliance with home care. Assist to reposition. Braden skin risk= 14 moderate risk. Incontinence exposing skin to moisture and waste. Proceed to care plan. R17's addendum nurses note, dated 9/13/2022, documents that an air mattress will be initiated for R17. On 9/13/22 at 3:27 PM, Surveyor observed R17 sitting in a wheelchair in R17's room. Surveyor observed R17's bed. R17 appeared to have a regular mattress on their bed that was observed in other resident's rooms as well. R17's wound consultation form, dated 9/14/2022, documented that R17's coccyx pressure injury is much improved. Measurement of the wound is 1.7 cm in length, 1.0 cm in width, and 0.2cm depth and 0 percent necrotic tissue. On 9/14/22 at 9:14 AM, Surveyor requested specifications regarding the mattress that is currently on R17's bed from Program Director-E. On 9/14/22 at 10:53 AM, Program Director-E provided Surveyor with Direct Supply Panacea Original Bariatric Mattresses specifications. Program Director-E reported that an air mattress was currently being applied to R17's bed. Surveyor noted specifications for the Direct Supply Panacea Original Bariatric Mattress included This mattress may be appropriate for stage I or II pressure wounds. On 9/14/22 at 9:48 AM, Surveyor interviewed Registered Nurse (RN)-H. RN-H reported that the admissions nurse is the nurse who normally does the admission assessment. RN-H reported a skin check wound be completed on admission and if the resident has a pressure injury, an assessment wound be completed at that time and a treatment would be initiated. RN-H reported the DON (Director of Nursing), and the admissions nurse are the ones who collaborate to create and initiate a care plan. On 9/14/22 at 2:07 PM, Surveyor interviewed RN-F. RN-F reported that they are the admissions nurse. RN-F reported that any RN in the building can do a skin check on a resident when they are admitted and can do an assessment of a pressure injury and initiate a treatment. RN-F reported that Program Director-E is responsible for creating and initiating care plans for residents. RN-F reported that they believe when a care plan says pressure reducing mattress it means an air mattress, however, RN-F reported they think that the regular mattresses are pressure reducing so the appropriate mattress would depend on the severity of the pressure injury. On 9/14/22 at 2:24 PM, Surveyor interviewed Program Director-E. Program Director-E reported they and DON-B are responsible for creating and implementing care plans when a resident is admitted . Program Director-E reported when a care plan indicates a resident should have a pressure reducing mattress, it means the regular mattresses. Surveyor informed Program Director-E that the specifications that was provided to Surveyor indicates that the mattress R17 has on their bed is appropriate for stage I or II pressure wounds. Surveyor asked Program Director-E why an air mattress was not implemented until 9/13/22, when R17 was admitted with a stage III pressure injury to their coccyx on 8/22/22. Program Director-E reported they did not know why. Program Director-E reported that R17 was the first resident admitted with a stage III pressure injury since Program Director-E was hired for their current role. Program Director-E reported they would look into it and let Surveyor know. On 9/14/22 at 3:30 PM, Program Director-E requested to speak to Surveyor. Program Director-E provided Surveyor with a copy of specifications for PrevaMatt Alleviate Mattress-Flat with Tempur Material. Program Director-E reported that this was the standard mattress on all the beds in the facility. Program Director-E reported the bariatric mattress that was on R17's bed must have been on the bed from the last resident in that room. Surveyor noted PrevaMatt Alleviate Mattress-Flat with Tempur Material specifications indicated that the mattress was appropriate for treatment up to a stage III uncomplicated pressure injury. On 9/15/22 at 8:58 AM, Surveyor interviewed Admissions Coordinator-G. Admissions Coordinator-G reported when a resident is discharged , if there is a specialty mattress, like an air mattress, Admissions Coordinator-G would let the outside company know and have them come pick up the mattress. Admissions Coordinator-G reported that if it is a different kind of specialty mattress, when housekeeping cleans the room, housekeeping would notify maintenance to come change out the mattress. Admissions Coordinator-G reported the facility has specific rooms that are for bariatric residents so those bariatric mattresses would stay on the beds. Admissions Coordinator-G reported that R17 was admitted into a bariatric room because that was the only room available when R17 was admitted and that is why R17 has a bariatric mattress on their bed. On 9/14/22 at 3:20 PM, Surveyor shared the above concern with Nursing Home Administrator (NHA)-A. There was no additional information provided by the facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure it's medication error was was not 5 percent or gre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility did not ensure it's medication error was was not 5 percent or greater, when 2 errors out of 28 opportunities for error was observed affecting R29 & R11, with a medication error rate of 7.14 percent. * R29 was not administered eye drops as ordered. * R11 was administered insulin beyond the expiration date. Findings include: The facility policy and procedure titled Medication Administration dated revised October, 2021 documents (in part) . .Policy: (Facility) maintains a medication administration process to safely prepare, administer, and store resident medication. Procedure: 1. Medication Administration is based on the 6 rights: Right resident, right dose, right time, right route, right drug and right documentation. 2. Medications will be administered to residents as prescribed and by persons lawfully authorized to do so in a manner consistent with appropriate infection prevention and standards of practice. F. If the medication has a date opened sticker this must be filled out. 1. On [DATE] at 8:02 AM Surveyor observed Medication Technician (MT)-D prepare medications for R29. The following medications were prepared in a plastic medication cup: Docusate Sodium/Senna 50 mg (milligrams)/8.6 - 2 tablets, Morphine Sulfate ER (extended release) 30 mg - 1 tablet, Buproprion HCL (hydrochloride) XL (extended release) 300 mg - 1 tablet, Carvedilol 12.5 mg - 1 tablet, Duloxetine 60 mg - 1 capsule, Finasteride 5 mg - 1 tablet, Furosemide 40 mg - 1 tablet, Metformin 500 mg - 2 tablets, Amlodipine 5 mg - 1 tablet, Olmesa Medox 40 mg - 1 tablet, Miralax 17 gm (grams). MT-D stated: He has eye drops and nasal spray that he does himself, he won't let us. He keeps them in his room. Surveyor asked which eye drops and nasal spray were ordered. MT-D and Surveyor looked at the Medication Administration Record (MAR) together and verified Azelastine 137 mcg (microgram) 0.1% nasal spray - 2 sprays both nostrils BID (twice daily) and Timoptic 0.5% - 1 drop left eye daily as ordered medications. Surveyor verified the prepared medications with MT-D. MT-D entered R29's room, handed the cup of medications to R29 and he swallowed them whole with water. Surveyor observed Systane eye drops and Phenylephrine Hydrochloride 1% nasal spray on R29's bedside table. Surveyor asked MT-D if these were his ordered eye drops and nasal spray, to which she replied: Yes. Surveyor advised MT-D Timoptic and Azelastine were not those on the bedside table. MT-D looked around R29's room and in the nightstand drawer. R29 stated: What are you looking for? MT-D stated: Your Timoptic, where is it? R29 stated: They keep it on the cart and bring it in to me. MT-D walked back to the medication cart, searched all drawers and found Timoptic and Azelastine in the lower right drawer of the cart, stating: That's a good place for it. MT-D stated: That's right, he refuses this nasal spray. R29 called from his room Did you find my Timoptic? MT-D handed R29 the Timoptic eye drops and Azelastine nasal spray. R29 stated: I don't use that and handed the nasal spray to MT-D. R29 proceeded to administer Timoptic 1 drop into his left eye independently. Review of R29's current signed Physician's orders dated [DATE] documented an order for Timoptic 0.5% - 1 drop left eye daily for Glaucoma. Surveyor noted MT-D did not provide R29 the Timoptic eye drops for administration until Surveyor intervened. 2. On [DATE] at 8:30 AM Surveyor observed Registered Nurse (RN)-C preparing insulin for R11 at a small cart. Surveyor asked to watch the insulin administration. Surveyor verified 10 units of Aspart insulin in syringe with RN-C. RN-C proceeded to administer insulin in R11's left lower quadrant of abdomen. Surveyor viewed R11's Aspart insulin vial label which read: Expires 28 days after opening. The hand written date read 8/11. Surveyor asked RN-C what the date 8/11 meant. RN-C stated: I'm not sure. I think it was the date opened. As of [DATE], Surveyor noted it was 6 days past the expiration date of [DATE] and asked RN-C if the insulin was expired. RN-C stated: Yeah, I think so. Review of R11's current signed Physician's orders dated [DATE] documented orders for Novolog (Aspart) 8 units TID (three times daily) in addition to sliding scale. Surveyor confirmed R11 admitted to the facility on [DATE]. The insulin vial was dated opened 8/11, which wound indicate an expiration date of [DATE], however the expired insulin was administered on [DATE]. Surveyor review of R11's subsequent blood sugars on [DATE] as 219 before lunch and 123 before supper. On [DATE] at 3:17 PM Surveyor advised Nursing Home Administrator (NHA)-A of the above concerns and the facility medication error rate. The facility provided the medication administration policy and procedure and advised Surveyor the facility does not have a policy and procedure specific to insulin. No additional information was provided.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 2 harm violation(s), $184,830 in fines, Payment denial on record. Review inspection reports carefully.
  • • 44 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $184,830 in fines. Extremely high, among the most fined facilities in Wisconsin. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: Trust Score of 0/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Lindengrove Menomonee Falls's CMS Rating?

CMS assigns LINDENGROVE MENOMONEE FALLS an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Wisconsin, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Lindengrove Menomonee Falls Staffed?

CMS rates LINDENGROVE MENOMONEE FALLS's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 68%, which is 22 percentage points above the Wisconsin average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 71%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Lindengrove Menomonee Falls?

State health inspectors documented 44 deficiencies at LINDENGROVE MENOMONEE FALLS during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 38 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Lindengrove Menomonee Falls?

LINDENGROVE MENOMONEE FALLS is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 73 certified beds and approximately 49 residents (about 67% occupancy), it is a smaller facility located in MENOMONEE FALLS, Wisconsin.

How Does Lindengrove Menomonee Falls Compare to Other Wisconsin Nursing Homes?

Compared to the 100 nursing homes in Wisconsin, LINDENGROVE MENOMONEE FALLS's overall rating (1 stars) is below the state average of 3.0, staff turnover (68%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Lindengrove Menomonee Falls?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.

Is Lindengrove Menomonee Falls Safe?

Based on CMS inspection data, LINDENGROVE MENOMONEE FALLS has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Wisconsin. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Lindengrove Menomonee Falls Stick Around?

Staff turnover at LINDENGROVE MENOMONEE FALLS is high. At 68%, the facility is 22 percentage points above the Wisconsin average of 46%. Registered Nurse turnover is particularly concerning at 71%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Lindengrove Menomonee Falls Ever Fined?

LINDENGROVE MENOMONEE FALLS has been fined $184,830 across 2 penalty actions. This is 5.3x the Wisconsin average of $34,927. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Lindengrove Menomonee Falls on Any Federal Watch List?

LINDENGROVE MENOMONEE FALLS is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.